Annual Report (ESEF) • Feb 9, 2021
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Download Source File2020 Annual Report Changes to reporting structure In this Annual Report 2020, we have made several changes to our reporting structure to further enhance transparency in the value created by each of our different business areas. • The changes include disclosing separate income state- ments to the EBIT level for two business segments: Hearing Healthcare comprises four business areas: Hearing Aids, Hearing Care, Hearing Implants and Diagnostics. Communications comprises only our headset business, which operates under the EPOS brand. This business was fully consolidated in the Group’s financial state- ments with financial effect from 1 January 2020 as a result of the demerger of Sennheiser Communications, our 50/50 joint venture with Sennheiser electronic GmbH & Co. KG. Due to the previous set-up as a joint venture, there are no comparative figures to report for 2019. • We have changed the descriptive name of our hearing aid wholesale business to Hearing Aids. At the same time, the name of our hearing aid retail business has been changed to Hearing Care. • We now report revenue separately for each of our Hearing Aids and Hearing Care business areas (as well as separate growth rates, as we have also done historically). • We no longer report growth rates separately for our cochlear implants and bone anchored hearing systems businesses but only a growth rate for Hearing Implants as a whole. Front page photo from Oticon More campaign In 2020, Oticon launched the new agship product Oticon More, which processes and balances the full sound scene to give people with a hearing loss access to all relevant sounds. 2 Demant · Annual Report 2020 Demant · Annual Report 2020 Insights and highlights Key gures and nancial ratios 4 CEO letter 6 This is Demant 8 2020 in brief 12 Highlights in 2020 14 Financial review 18 Outlook 24 Our business 26 Hearing Healthcare 27 Hearing Aids 30 Hearing Care 34 Hearing Implants 36 Diagnostics 38 Communications 40 Communications - EPOS 42 Corporate information Shareholder information 44 Risk management activities 49 Sustainability 52 Corporate governance 58 Executive Board and Board of Directors 61 Financial report Management statement 65 Independent auditor’s report 66 Consolidated nancial statements 71 Notes to consolidated nancial statements 79 Parent nancial statements 135 Notes to Parent nancial statements 140 Subsidiaries, associates and joint ventures 148 Contents Life-changing hearing health 3 Demant · Annual Report 2020 Insights and highlights · Key gures and nancial ratios Key gures and nancial ratios – year (DKK million) 2020 2019 2018 2017 2016 Hearing Healthcare Revenue 13,163 14,946 13,937 13,189 12,002 Organic growth -13% 4% 7% 9% 6% Gross margin 73.6% 75.8% 77.4% 76.0% 75.2% Operating prot (EBIT) 1,211 2,085 2,428 2,295 1,891 EBIT margin 9.2% 14.0% 17.4% 17.4% 15.8% Communications Revenue 1,306 - - - - Organic growth - - - - - Gross margin 50.3% - - - - Operating prot (EBIT) 102 66 104 43 51 EBIT margin 7.8% - - - - Group Income statement Revenue 14,469 14,946 13,937 13,189 12,002 Adjusted gross margin 71.5% 75.8% 77.7% 76.3% 75.8% Gross margin 70.4% 75.8% 77.4% 76.0% 75.2% EBITDA 2,578 3,110 2,978 2,742 2,346 EBITDA margin 17.8% 20.8% 21.4% 20.8% 19.5% Adjusted EBIT 1,313 2,151 2,652 2,504 2,130 Adjusted EBIT margin 9.1% 14.4% 19.0% 19.0% 17.7% Operating prot (EBIT) 1,530 2,151 2,532 2,338 1,942 EBIT margin 10.6% 14.4% 18.2% 17.7% 16.2% Net nancial items -194 -240 -164 -111 -101 Prot for the year 1,134 1,467 1,830 1,759 1,464 Balance sheet Total assets 21,927 21,798 17,935 16,222 15,548 Net interest-bearing debt (NIBD) 7,135 8,185 5,835 4,030 4,036 Equity 8,279 7,645 7,059 7,433 6,966 Cash ow statement Adjusted cash ow from operating activities (CFFO) 2,710 2,149 1,765 2,023 1,756 Cash ow from operating activities (CFFO) 2,621 2,149 1,683 1,872 1,679 Investment in property, plant and equipment, net 493 561 409 292 299 Free cash ow 2,023 1,338 1,185 1,387 1,223 Share buy-backs 197 946 1,751 1,031 1,050 Other key gures Return on equity 14.3% 19.5% 25.7% 24.0% 21.5% Equity ratio 37.8% 35.1% 39.4% 45.8% 44.8% Gearing multiple (NIBD/EBITDA) 2.8 2.6 2.0 1.5 1.7 Earnings per share (EPS) 4.68 6.00 7.32 6.84 5.53 Free cash ow per share (FCFPS) 8.44 5.49 4.76 5.41 4.64 Price/earnings (P/E) ratio 51.4 35.0 25.3 25.4 22.2 Share price, end of period 240.60 209.80 184.90 173.50 122.80 Average number of shares outstanding 239.78 243.55 249.14 256.56 263.75 Market capitalisation 57,718 50,470 45,308 43,864 31,829 Average number of employees 16,155 15,352 14,250 13,280 12,339 Financial ratios are calculated in accordance with “Recommendations and Ratios” from CFA Society Denmark. The free cash ow is calculated as the sum of cash ow from operating activities (CFFO) and investing activities (CFFI) before acquisitions and disposals of enterprises, participating interests and activities. On computation of the return on equity, average equity is calculated, duly considering share buy-backs. The gearing multiple is calculated as net interest-bearing debt relative to EBITDA. EBIT for Communications in 2016-2019 relates to the Group’s share of prot after tax from our former joint venture Sennheiser Communications. **Adjusted for costs related to the 2016-2018 restructuring programme and for EPOS one-offs in 2020. Per share of nominally DKK 0.20. 4 Demant · Annual Report 2020 Demant · Annual Report 2020 Insights and highlights · Key gures and nancial ratios Key gures and nancial ratios – year (DKK million) 2020 2019 2018 2017 2016 Hearing Healthcare Revenue 13,163 14,946 13,937 13,189 12,002 Organic growth -13% 4% 7% 9% 6% Gross margin 73.6% 75.8% 77.4% 76.0% 75.2% Operating prot (EBIT) 1,211 2,085 2,428 2,295 1,891 EBIT margin 9.2% 14.0% 17.4% 17.4% 15.8% Communications Revenue 1,306 - - - - Organic growth - - - - - Gross margin 50.3% - - - - Operating prot (EBIT) 102 66 104 43 51 EBIT margin 7.8% - - - - Group Income statement Revenue 14,469 14,946 13,937 13,189 12,002 Adjusted gross margin 71.5% 75.8% 77.7% 76.3% 75.8% Gross margin 70.4% 75.8% 77.4% 76.0% 75.2% EBITDA 2,578 3,110 2,978 2,742 2,346 EBITDA margin 17.8% 20.8% 21.4% 20.8% 19.5% Adjusted EBIT 1,313 2,151 2,652 2,504 2,130 Adjusted EBIT margin 9.1% 14.4% 19.0% 19.0% 17.7% Operating prot (EBIT) 1,530 2,151 2,532 2,338 1,942 EBIT margin 10.6% 14.4% 18.2% 17.7% 16.2% Net nancial items -194 -240 -164 -111 -101 Prot for the year 1,134 1,467 1,830 1,759 1,464 Balance sheet Total assets 21,927 21,798 17,935 16,222 15,548 Net interest-bearing debt (NIBD) 7,135 8,185 5,835 4,030 4,036 Equity 8,279 7,645 7,059 7,433 6,966 Cash ow statement Adjusted cash ow from operating activities (CFFO) 2,710 2,149 1,765 2,023 1,756 Cash ow from operating activities (CFFO) 2,621 2,149 1,683 1,872 1,679 Investment in property, plant and equipment, net 493 561 409 292 299 Free cash ow 2,023 1,338 1,185 1,387 1,223 Share buy-backs 197 946 1,751 1,031 1,050 Other key gures Return on equity 14.3% 19.5% 25.7% 24.0% 21.5% Equity ratio 37.8% 35.1% 39.4% 45.8% 44.8% Gearing multiple (NIBD/EBITDA) 2.8 2.6 2.0 1.5 1.7 Earnings per share (EPS) 4.68 6.00 7.32 6.84 5.53 Free cash ow per share (FCFPS) 8.44 5.49 4.76 5.41 4.64 Price/earnings (P/E) ratio 51.4 35.0 25.3 25.4 22.2 Share price, end of period 240.60 209.80 184.90 173.50 122.80 Average number of shares outstanding 239.78 243.55 249.14 256.56 263.75 Market capitalisation 57,718 50,470 45,308 43,864 31,829 Average number of employees 16,155 15,352 14,250 13,280 12,339 Financial ratios are calculated in accordance with “Recommendations and Ratios” from CFA Society Denmark. The free cash ow is calculated as the sum of cash ow from operating activities (CFFO) and investing activities (CFFI) before acquisitions and disposals of enterprises, participating interests and activities. On computation of the return on equity, average equity is calculated, duly considering share buy-backs. The gearing multiple is calculated as net interest-bearing debt relative to EBITDA. EBIT for Communications in 2016-2019 relates to the Group’s share of prot after tax from our former joint venture Sennheiser Communications. **Adjusted for costs related to the 2016-2018 restructuring programme and for EPOS one-offs in 2020. Per share of nominally DKK 0.20. Key gures and nancial ratios – half-year (DKK million) H2 2020 H1 2020 H2 2019 H1 2019 H2 2018 H1 2018 Hearing Healthcare Revenue 7,631 5,532 7,596 7,350 7,160 6,777 Organic growth 2% -27% 3% 5% 6% 7% Gross margin 74.5% 72.3% 74.0% 77.6% 78.0% 76.7% Operating prot (EBIT) 1,425 -214 1,000 1,085 1,247 1,181 EBIT margin 18.7% -3.9% 13.2% 14.8% 17.4% 17.4% Communications Revenue 760 546 - - - - Organic growth - - - - - - Gross margin 52.9% 46.7% - - - - Operating prot (EBIT) 81 21 38 28 59 45 EBIT margin 10.7% 3.8% - - - - Group Income statement Revenue 8,391 6,078 7,596 7,350 7,160 6,777 Adjusted gross margin 72.5% 70.0% 74.0% 77.6% 78.4% 76.9% Gross margin 72.1% 68.2% 74.0% 77.6% 78.0% 76.7% EBITDA 1,949 629 1,528 1,582 1,537 1,441 EBITDA margin 23.2% 10.3% 20.1% 21.5% 21.5% 21.3% Adjusted EBIT 1,506 -193 1,038 1,113 1,380 1,272 Adjusted EBIT margin 17.9% -3.2% 13.7% 15.1% 19.3% 18.8% Operating prot (EBIT) 1,416 114 1,038 1,113 1,306 1,226 EBIT margin 16.9% 1.9% 13.7% 15.1% 18.2% 18.1% Net nancial items -106 -88 -121 -119 -92 -72 Prot for the year 1,013 121 700 767 936 894 Balance sheet Total assets 21,927 22,067 21,798 20,759 17,935 17,224 Net interest-bearing debt (NIBD) 7,135 8,388 8,185 7,613 5,835 5,061 Equity 8,279 7,449 7,645 7,596 7,059 6,943 Cash ow statement Adjusted cash ow from operating activities (CFFO) 1,944 766 1,102 1,047 714 1,051 Cash ow from operating activities (CFFO) 1,892 729 1,102 1,047 687 996 Investment in property, plant and equipment, net 251 242 310 251 211 198 Free cash ow 1,534 489 636 702 239 946 Share buy-backs - 197 682 264 849 902 Other key gures Return on equity 25.7% 3.2% 18.0% 21.0% 27.0% 24.4% Equity ratio 37.8% 33.8% 35.1% 36.6% 39.4% 40.3% Gearing multiple (NIBD/EBITDA) 2.8 3.9 2.6 2.3 2.0 1.7 Earnings per share (EPS) 4.18 0.50 2.87 3.12 3.74 3.55 Free cash ow per share (FCFPS) 6.40 2.04 2.62 2.87 0.97 3.77 Price/earnings (P/E) ratio 57.6 349.8 73.1 65.4 49.4 72.3 Share price, end of period 240.60 174.90 209.80 204.10 184.90 256.80 Average number of shares outstanding 239.78 239.90 243.55 244.40 249.14 251.15 Market capitalisation 57,718 41,917 50,470 49,783 45,308 63,887 Average number of employees 16,203 16,107 15,660 15,044 14,565 13,934 5 Demant · Annual Report 2020 Insights and highlights · CEO letter The Demant Group entered 2020 at a high pace, which we kept in the first months of the year. Then, in the unprece- dented period from mid-March and a couple of months onwards, the coronavirus pandemic caused almost a com- plete halt to activities in the hearing healthcare market. Restrictions all over the world forced especially the elderly population to stay at home, and consequently hearing aid clinics had to close. Conversely, EPOS experienced tailwind and benefitted from the surge in demand for virtual collab- oration tools and entered the market under the best condi- tions for a company that is active in audio solutions. Approaching the second half-year, we saw positive recov- ery in almost all our markets, and the trend continued until almost the end of the year, resulting in strong revenue growth in local currencies of 14% in the second half-year compared to -18% in the first half. Faced with a second wave of coronavirus, we closed 2020 with uncertainties about the hearing healthcare market but also with confi- dence that vaccines will pave the way for the release of pent-up demand for hearing care solutions from both cur- rent and first-time users, who were put on hold in 2020. The essential link conrmed Our experience from the impact of coronavirus in 2020 is, however, not entirely discouraging. The crisis proved that hearing care and a person’s ability to be an active part of society matter more than ever. Remote service surely picked up during the most extensive restrictions, but as soon as hearing aid clinics started to reopen, we saw the need for access to both person-centred care and the latest technology, with users literally queuing up outside our clin- ics. This emphasises that what we do is essential not only for the individual user but indeed for society as a whole. The need for personal hearing care also underlines Demant’s all-important engagement in hearing aid retail, and in 2021, we are happy to increase the transparency of reporting in this business area, renamed Hearing Care. Hearing care professionals are indeed frontline staff, and their ability and willingness to show flexibility in difficult times have been very important, most notably the impres- sive speed at which they managed to reopen clinics and offer their services while never compromising on safety and health. Access to all sounds The ability to hear is one of the finest senses we have, and audio stimulation is fundamental for all people. From our research in hearing and the brain, we have found that the brain needs access to all sounds in the environment to function optimally. By applying this knowledge to hearing technology, we enable the hearing aid users to enjoy more complete sound landscapes with less effort and simply get more out of life when they use our products. The new plat- forms recently launched in all our hearing aid brands are further testament to these claims, and with Oticon More, we took a giant leap forward by being the first manufac- turer to apply new innovative technology to a hearing aid in the form of an on-board deep neural network. With CEO letter In the light of the coronavirus challenges that the hearing healthcare market faced in 2020, I am very satised with our performance, particularly with the strong second half-year and generally with the accomplishments of our new Communications brand, EPOS. In a tough year, our ability to steer the company in the right direction by balancing cost savings and invest- ments and by supplying products and services to our highly valued customers has been crucial. This only goes to show the innovative capabil- ities and can-do attitude of every employee of this Group: We take initiative, we nd solutions and we act. 6 Demant · Annual Report 2020 Demant · Annual Report 2020 Insights and highlights · CEO letter these groundbreaking new products, we are in excellent shape to deliver on our ambition to becoming the biggest provider of hearing aids in a market with tough compe- tition. As soon as clinics started to reopen, we saw the need for access to both person-centred care and the latest technology, with users literally queuing up outside our clinics Shared opportunities In Demant, we take advantage of our shared opportunities in the Group. Evidently, our market presence and shared functions can be leveraged across the Group, but equally important is it to harvest synergies across our core R&D activities. The BrainHearing paradigm used for the devel- opment of hearing aids is also used for sound processing in hearing implants. Keeping a high pace in our R&D activi- ties and successfully introducing new products and ser- vices in Oticon Medical are key for us to be able to help more people with severe or profound hearing loss. So, in a difficult year, I am very pleased with Oticon Medical’s ability to take market shares in bone anchored hearing systems and also with the ability of Oticon Medical’s cochlear implants business to keep pace with the market. Furthermore, we have succeeded in submitting the final application to the FDA for approval of the Neuro system in the US, and we expect to get the approval in the second half of 2021. A long tradition for creating business The year turned out to be much more positive for our Diagnostics business area than we had dared to hope when the market was hit the hardest. The fact that we continue to take market shares and sustain almost neutral growth levels in a very difficult market proves the impor- tance of diagnostics in hearing healthcare. From a modest market position in the mid-90s, Demant’s Diagnostics busi- ness has for more than a decade been global market lead- er thanks to the development of existing and addition of new business activities. This ability to create business and expand the Group con- tinues with EPOS. For transparency purposes, we have split our business into two financial segments, Hearing Healthcare and Communications. EPOS addresses a differ- ent market, but there is major technological overlap to hearing healthcare, and even though EPOS fundamentally provides very different products and solutions, the results we aim to achieve are similar: To enable people to connect through solutions that are free of noise or poor sound qual- ity, which challenges dialogue. I am extremely pleased that our audio solution activities have now been fully integrated into the Group and also with EPOS’s ability to meet the unforeseen surge in de- mand for headsets caused by coronavirus. Also in this business area, we have seen how a crisis can confirm that what we offer is essential, namely high-quality virtual meeting and collaboration tools, which – together with digital platforms – make up for the physical meetings we could not have, a trend that we believe will extend into the future. Sustainable behaviour I would like to extend my thanks to all Demant’s stakehold- ers: Users who show trust and loyalty, customers, suppliers and employees who are dedicated to making things work in difficult times as well as investors, banks, local authori- ties, politicians and society at large that have all supported hard hit businesses like ours, removed uncertainties and given us the confidence to maintain our investments in the future. To me, this is sustainability and brings me to our own responsibility, our own sustainable behaviour. I am happy that we have launched a new strategic direc- tion for our work with sustainability, and we have indeed made progress this year, especially in the area of business ethics with the launch of a new Code of Conduct and Whistleblower scheme. The core of our sustainability efforts is life-changing hearing health and the quality of life that we bring to our users. In addition to focusing on our core contribution to society, we will also strengthen sustainability in our operational practices, and we have two main priorities in this regard: Diversity and inclusion, with focus on fostering an unbiased and inclusive culture with equal opportunities, and our climate footprint, with focus on reducing our packaging and waste, on sourcing green energy and on ambitious CO2 reductions. I take an optimistic view of 2021. Due to coronavirus, many people did unfortunately not have access to the high-quali- ty hearing care they should have received in 2020, so we at Demant are ready to support them with our broad and unmatched portfolio of products and services. Søren Nielsen 7 Demant · Annual Report 2020 Hospital & Clinic Local Service Desk Hearing Care Diagnostics • Developing, manufacturing and marketing a wide range of solu- tions for hearing and balance assessment, including instruments, consumables, services and instal- lation • Products include audiometers, ABR equipment for hearing screen- ing of newborns, tympanometers, hearing aid fitting solutions, bal- ance equipment, otoacoustic emis- sion instruments as well as other solutions used by audiologists and ear, nose and throat specialists Communications • Developing and marketing premium audio solutions designed for enterprise and gaming applications under the EPOS brand • Products include headsets, speaker- phones, software and accessories • EPOS is established with own sales companies in 16 countries and addresses markets in more than 50 countries Hearing Implants • Providing implantable hearing solutions to patients facing the hardest hearing challenges • Cochlear implants and bone anchored hearing systems can bypass the challenged parts of the inner, outer or middle ear, thereby helping patients hear better • Performing the surgical proce- dures at hospitals or in an out- patient setting Hearing Aids • Covering all ranges of hearing loss from mild to severe-to-profound • Boasting the industry’s most advanced centre of excellence for research in audiology and hearing loss and the development of hearing aids • Manufacturing and distributing hearing aids to hearing clinics, benefitting people in more than 100 countries • Providing local service, support and training of hearing care professionals Insights and highlights · This is Demant This is Demant Hearing Care • Global network of approx. 2,500 clinics, providing hearing care to people with hearing loss in 18 countries • Performing hearing tests and fitting hearing aids to help users get the right hearing aid for their specific hearing loss • Providing service, individualised care and aftercare to ensure that every hearing aid is active and used correctly 8 Demant · Annual Report 2020 Demant · Annual Report 2020 Insights and highlights · This is Demant Communications Hearing AidsHearing Care Hearing Healthcare Communications Diagnostics Hearing Implants In every aspect, at every touchpoint, Demant is active and engaged: From hearing aids and hearing care to hearing implants, diagnostic equipment and services to premium audio and video solutions. 9 Demant · Annual Report 2020 Strategy and purpose Operating model: Becoming the world’s leading hearing healthcare company Innovation Infrastructure Global distribution Hearing Implants Hearing Aids & Care Diagnostics Communications Favourable demographic trends – particularly the growing ageing population – as well as general consumer trends continue to drive growth in the hearing healthcare market. Similarly, we see an attractive and fast-growing market for intelligent audio and video solutions, which represents a great opportunity to further expand our Communications business. To achieve our purpose, the strategic ambition is to further expand our position as the leading global hearing health- care company with the broadest, deepest and most inno- vative product offering. Hence, we invest heavily in R&D, including new areas, such as artificial intelligence as well as cloud and connectivity solutions. In all our business areas – where each of the activities are run separately – we are focused on delivering the best services and products to our customers. Apart from excelling in different business areas, we focus on harvesting synergies across our business areas and thus enabling our customers and users to benefit from our multi-business approach backed by a comprehensive glob- al distribution set-up and efficient infrastructure. We have a strong local presence in all regions and key markets, and we continue to expand significantly in markets with great potential. In all our businesses, capacity and scale are be- coming increasingly important, and as a Group, we have the necessary scale to compete effectively. There is a clear technology overlap between hearing aids and hearing im- plants and also between hearing aids and headsets, and we exploit the synergies, but essentially Hearing Health- care and Communications address different markets in different ways and are run as two individual segments. To deliver on our ambition, we strongly rely on our thor- oughly tested and well-functioning operating model and an organisation that is agile and shaped to deal with the opportunities of the future. Our strongest asset to ensure our success is a diverse group of competent people who make sure that the plans and strategies are realised. In the Demant Group, we want to contribute to live-chang- ing hearing health, and we are committed to caring for and acting responsibly towards our employees, users, custom- ers, partners, investors and the surrounding society. This is our way of ensuring a positive impact on our surroundings, and at Demant, we work every day to ensure financially viable, socially balanced and environmentally sustainable business results. To create life-changing differences through hearing health Demant is a purpose-driven company. For more than 115 years, our company has provided hearing health, and from this platform, we have taken new steps into broader areas of audio. Our roots are in hearing health, and in the Demant Group, we share a common purpose of creating life-changing differences through hearing health. Equally important, with our new company EPOS in the Communications business area, we strive to perfect audio and video experiences to optimise communication and collaboration between people. Insights and highlights · This is Demant Highlights 2020 10 Demant · Annual Report 2020 Demant · Annual Report 2020 Established in 1904 out of a desire to help people with hearing loss, Demant’s positive contribution to a healthy society has always driven our business, and every day, our employees strive to make life-changing differences for millions of people. Therefore, the core of our sustainability efforts are the life-changing hearing health and the quality of life that we bring to our users. Alongside this commitment, we work to strengthen sustainability in our operational practices with special focus on our climate footprint and on diversity and inclusion. The Demant Group contributes directly or indirectly to a large number of the UN’s Sustainable Development Goals. We have chosen to focus our efforts on the goals where we have the biggest and most direct impact. Read more about our approach to sustainability on page 54 and in our separate Sustainability Report. Main priorities Strategic sustainability projects Continuous improvement Other areas of special attention Purpose and core contribution Life-changing differences through hearing health Our sustainability strategy at a glance Insights and highlights · This is Demant 584426 42% 58% Gender distribution Due predominantly to corona- virus restrictions, the Group’s greenhouse gas (GHG) emis- sions per employee decreased by 20%. 1 percentage point increase in female managers since 2019. New Group Code of Conduct and Whistleblower scheme. Highlights 2020 GHG emissions per employee decrease 20% 11 Demant · Annual Report 2020 2020 in brief Insights and highlights · 2020 in brief Revenue by geographic region FY 2020 A very strong start to the year was disrupted in mid-March by the coronavirus pandemic. Consequently, revenue in H1 was significantly below expectations. However, we saw strong recovery in the hearing healthcare market towards the end of H1 and throughout most of H2. Growth in Hearing Healthcare in H2 was also positively impacted by low comparative figures due to the IT Incident in H2 2019. Communications contributed with significant growth from mid-March, which accelerated further in H2. Group revenue Europe 45% North America 37% Pacic 6% Asia 9% Other countries 3% Hearing Healthcare Communications Gross margin Hearing Aids Hearing Care Hearing Implants Diagnostics Communications H1 DKK 6,078 MILLION (-17%) H2 DKK 8,391 MILLION (11%) 1,313 DKK MILLION EBIT FY 2020 DKK 14,469 MILLION (-3%) Revenue by business area 71.5% Before positive EPOS one-offs of DKK 217 million DKK 5,701 MILLION DKK 5,464 MILLION DKK 523 MILLION DKK 1,475 MILLION DKK 1,306 MILLION Adjusted for EPOS one-offs FY 2020 DKK 13,163 MILLION (-12%) 39% 38% 4% 10% 9% EBIT MARGIN 9.1% 12 Demant · Annual Report 2020 Demant · Annual Report 2020 16,591 EMPLOYEES Insights and highlights · 2020 in brief 1.3 DKK BILLION R&D Demant plays a vital part in developing innovative technologies and gathering know-how to help improve people’s hearing and break new grounds in the field of audio. In 2020, we invested DKK 1,261 million in R&D across all our business areas, which corresponds to 8.7% of revenue (7.5% in 2019). Hearing Healthcare -11% GROWTH 1.2 DKK BILLION Communications 1.3 DKK BILLION 102 DKK MILLION EBIT EBITREVENUE • Revenue of DKK 546 million in H1 and DKK 760 million in H2 • Gross margin of 50.3% for FY 2020 • Growth contribution of 9 percentage points to the Group’s total growth for FY 2020 • EBIT margin of 7.8% for FY 2020 • Revenue of DKK 13,163 million for FY 2020 • Revenue growth in H1 of -25% and in H2 of 4% in local currencies (LCY) • Gross margin of 73.6% for FY 2020 • EBIT margin of 9.2% for FY 2020 DKK BILLION Group free cash ow before acquisitions 2.02.6 DKK BILLION Group cash ow from operating activities (CFFO) • Group organic revenue growth: 23-27% • Group acquisitive revenue growth: 1% • Group exchange rate growth: -2% • Share buy-backs of more than DKK 2 billion EBIT RANGE 2021 2,850-3,150 DKK MILLION Outlook for 2021 IN LOCAL CURRENCIES 13 Demant · Annual Report 2020 Highlights in 2020 Insights and highlights · Highlights in 2020 Successful launch of new premium audio brand EPOS Oticon launches new brand platform and new logo – with ‘life-changing technology’ as core promise Oticon Ruby – new mid-priced hearing aids providing high sound quality and effective feedback management Neuro 2 updates provide cochlear implant users with swim kit and connectivity January to March www.demant.com/investor-relations/annual-report-2020 Literature review conrms the advantages of Oticon Medical’s Ponto system Selection of important events in 2020. To learn more about each story, please follow this link: www.demant.com/investor-relations/annual-report-2020 14 Demant · Annual Report 2020 Demant · Annual Report 2020 Insights and highlights · Hightlights in 2020 April to June A letter from a relative shows the importance of hearing health Oticon awarded best employer for engineers Oticon’s remote care solution offers a new tool to hearing care professionals Safe and successful reopening of our hearing care clinics www.demant.com/investor-relations/annual-report-2020 EPOS launches “Understanding Sound Experiences” report and highly successful “Bad Audio is Bad Business” campaign 15 Demant · Annual Report 2020 Insights and highlights · Activities in 2020 EPOS launches global gaming campaign delivering “Out of this world gaming audio” July to September New scientic report shows that active hearing aid use may protect against dementia www.demant.com/investor-relations/annual-report-2020www.demant.com/investor-relations/annual-report-2020 New brain research results emphasise the importance of Oticon’s BrainHearing approach Scientic paper suggests cochlear implants as minimum standard of care for adults with severe to profound hearing loss GSI AMTAS frees up time for audiologists to attend to more patients 16 Demant · Annual Report 2020 Demant · Annual Report 2020 Insights and highlights · Activities in 2020 July to September October to December Demant’s Hearing Aids business launches new agship hearing aids across all brands Audika Group: One brand One culture One operating model Philips Hearing Solutions available in 25 countries around the globe www.demant.com/investor-relations/annual-report-2020 MedRx implements walk-in hearing screening in the US, Europe and Australia Interacoustics launches new solution for diagnosing dizzy patients Demant’s Hearing Aids business launches greener hearing aid packaging 17 Demant · Annual Report 2020 Insights and highlights · Financial review H2 Hearing Healthcare 2020 Communi- cations 2020 Group adjusted 2020 Group 2019 Group growth Group one-offs 2020 Group reported 2020 Group growth (DKK million) Revenue 7,631 760 8,391 7,596 10% - 8,391 10% Production costs -1,948 -358 -2,306 -1,972 17% -38 -2,344 19% Gross prot 5,683 402 6,085 5,624 8% -38 6,047 8% Gross margin 74.5% 52.9% 72.5% 74.0% - 72.1% R&D costs -552 -91 -643 -568 13% - -643 13% Distribution costs -3,310 -213 -3,523 -3,760 -6% -52 -3,575 -5% Administrative expenses -435 -17 -452 -436 4% - -452 4% Share of prot after tax, associates and joint ventures 39 - 39 78 -50% - 39 -50% Other operating income - - - 100 - - - -100% Operating prot (EBIT) 1,425 81 1,506 1,038 45% -90 1,416 36% EBIT margin 18.7% 10.7% 17.9% 13.7% - 16.9% FY Hearing Healthcare 2020 Communi- cations 2020 Group adjusted 2020 Group 2019 Group growth Group one-offs 2020 Group reported 2020 Group growth (DKK million) Revenue 13,163 1,306 14,469 14,946 -3% - 14,469 -3% Production costs -3,480 -649 -4,129 -3,621 14% -147 -4,276 18% Gross prot 9,683 657 10,340 11,325 -9% -147 10,193 -10% Gross margin 73.6% 50.3% 71.5% 75.8% - 70.4% R&D Costs -1,092 -169 -1,261 -1,120 13% - -1,261 13% Distribution costs -6,621 -357 -6,978 -7,421 -6% -89 -7,067 -5% Administrative expenses -811 -29 -840 -851 -1% - -840 -1% Share of prot after tax, associates and joint ventures 52 - 52 118 -56% 453 505 328% Other operating income - - - 100 - - - -100% Operating prot (EBIT) 1,211 102 1,313 2,151 -39% 217 1,530 -29% EBIT margin 9.2% 7.8% 9.1% 14.4% - 10.6% Group nancial review H1 Hearing Healthcare 2020 Communi- cations 2020 Group adjusted 2020 Group 2019 Group growth Group one-offs 2020 Group reported 2020 Group growth (DKK million) Revenue 5,532 546 6,078 7,350 -17% - 6,078 -17% Production costs -1,532 -291 -1,823 -1,649 11% -109 -1,932 17% Gross prot 4,000 255 4,255 5,701 -25% -109 4,146 -27% Gross margin 72.3% 46.7% 70.0% 77.6% - 68.2% R&D costs -540 -78 -618 -552 12% - -618 12% Distribution costs -3,311 -144 -3,455 -3,661 -6% -37 -3,492 -5% Administrative expenses -376 -12 -388 -415 -7% - -388 -7% Share of prot after tax, associates and joint ventures 13 - 13 40 -68% 453 466 1,065% Other operating income - - - - - - - - Operating prot (EBIT) -214 21 -193 1,113 -117% 307 114 -90% EBIT margin -3.9% 3.8% -3.2% 15.1% - 1.9% 18 Demant · Annual Report 2020 Demant · Annual Report 2020 Insights and highlights · Financial review 14,469 GROUP REVENUE DKK MILLION (-3%) 13,163 HEARING HEALTHCARE DKK MILLION (-12%) 1,306 COMMUNICATIONS DKK MILLION Introduction Unless otherwise indicated, the commentary below on our financial results is based on adjusted figures, i.e. 2020 fig- ures are shown before one-offs related to the formation of EPOS with financial effect from 1 January 2020 following the demerger of Sennheiser Communications. For detailed financial reviews of our Hearing Healthcare and Communications segments, please refer to page 27 and 40, respectively. For further clarification of our updated reporting structure, please refer to page 2. Revenue After a severely negative impact of coronavirus in H1, revenue for the Group improved signicantly in H2, although it remained below the normal level. Revenue for H2 amounted to DKK 8,391 million, corresponding to a growth rate of 14% in local currencies, which is in line with the latest guidance of 12-14%. Organic growth was 2%, and growth from acqui- sitions was 12%, including 10 percentage points from the con- solidation of EPOS. Exchange rates (FX) had an impact of -3%, including exchange rate hedging, and total reported growth for H2 was 11%. For the full year, revenue for the Group amounted to DKK 14,469 million, corresponding to a growth rate of -2% in local currencies. Organic growth was -13%, and acquisitive growth was 11%. The latter included 9 percentage points from the consolidation of EPOS. Exchange rates had an impact on revenue of -1%, and total reported growth for the period was -3%. Growth rates by business segment H1 20 H2 20 FY 20 Hearing Healthcare Organic -27% 2% -13% Acquisitions 2% 2% 2% LCY -25% 4% -11% FX 0% -3% -1% Total -25% 0% -12% Communications Organic - - - Acquisitions - - - LCY - - - FX - - - Total - - - Group Organic -27% 2% -13% Acquisitions 9% 12% 11% LCY -18% 14% -2% FX 0% -3% -1% Total -17% 11% -3% Growth rates for Communications are not available as there is no directly comparable base (EPOS was not consolidated in 2019). 19 Demant · Annual Report 2020 The Group’s revenue in H2 2019 was negatively impacted by an estimated DKK 575 million due to the IT incident that occurred on 3 September 2019. The low comparative figures represent a positive impact on the Group’s organic growth of 7 percentage points in H2 2020 and of 3 per- centage points for the full year. Please refer to page 27 for an overview of underlying organic growth rates in our Hearing Healthcare segment (not relevant for Communi- cations). In terms of geography, revenue in Europe recovered well in H2 relative to the low point in Q2, and organic growth was positive, although it was mainly driven by low comparative figures due to the IT incident in 2019. We also saw a large acquisitive impact in the region due to the fact that our Communications business, which is reported as acquisitive growth, generates a large share of its revenue in Europe. In North America, we also saw some recovery in revenue growth, but the pace was slower than in other developed markets. We saw the strongest recovery in Asia but also strong growth in Pacific aided by weak comparative fig- ures, as the IT incident in 2019 had a large relative impact on that region. Both regions delivered double-digit organic growth rates, whereas our Other countries region, which includes a number of emerging markets, continued to be severely impacted by coronavirus throughout H2. Insights and highlights · Financial review Operating expenses (OPEX) Thanks to tight cost control, the Group saw material sav- ings in OPEX throughout 2020, and in H2, OPEX growth was flat in local currencies, which is in line with the latest guidance. In organic terms, OPEX decreased by 9% in H2 driven by strong savings in distribution costs, whereas R&D costs only decreased slightly, as we were focused on maintaining high momentum in our innovation efforts. Administrative expenses, which generally vary less with the activity level in the business, saw slight organic growth. Acquisitions added more than 9 percentage points to the Group’s OPEX in H2 of which the consolidation of EPOS accounted for around 7 percentage points. Gross prot The Group’s gross profit increased by 8% to DKK 6,085 million in H2, corresponding to a gross margin of 72.5%. This is a decrease of 1.5 percentage points compared to H2 2019 due to the consolidation of EPOS, which had a dilutive effect of 2.0 percentage points on the gross mar- gin. Hearing Healthcare improved its gross margin slightly in H2 supported by weak comparative figures due to the IT incident. For the full year, the Group’s gross profit amount- ed to DKK 10,340 million, corresponding to a gross margin of 71.5%, or a decrease of 4.3 percentage points of which 2.1 percentage points relate to the dilution attributable to the consolidation of EPOS, and the rest primarily relates to the severe impact of coronavirus on revenue in H1. OPEX by function Change (DKK million) H2 20 H2 19 DKK LCY Org. R&D costs 643 568 13% 14% -3% Distribution costs 3,523 3,760 -6% -3% -12% Admin. expenses 452 436 4% 7% 3% Total 4,618 4,764 -3% 0% -9% Revenue by geographic region Change (DKK million) H2 20 H2 19 DKK LCY Org. Europe 3,850 3,114 24% 25% 7% North America 3,082 3,131 -2% 3% -5% Pacic 526 449 17% 19% 10% Asia 738 614 20% 25% 13% Other countries 195 288 -32% -21% -22% Total 8,391 7,596 11% 14% 2% 6% Pacific 9% Asia 2% Other countries 46% Europe 37% North America Revenue by geographic region H2 2020 20 Demant · Annual Report 2020 Demant · Annual Report 2020 Insights and highlights · Financial review Operating prot (EBIT) Consolidated operating profit (EBIT) for H2 amounted to DKK 1,506 million before EPOS one-offs and thus reached the upper end of our latest guidance range of DKK 1,400- 1,550 million. Hearing Healthcare contributed DKK 1,425 million and Communications DKK 81 million. Compared to H2 2019, which was negatively impacted by an estimated DKK 550 million related to the IT incident, growth in EBIT was 45%. The resulting EBIT margin for H2 was 17.9%, which is an increase of 4.2 percentage points. The strong EBIT margin was driven, in particular, by the cost savings described in Operating expenses (OPEX). Including the negative results in H1, EBIT for the full year amounted to DKK 1,313 million, corresponding to an EBIT margin of 9.1%. Due to the consolidation of EPOS with financial effect from the beginning of the year, we realised one-offs of DKK -90 million in H2, which are shown in the income statement on page 18. The one-offs comprise the following elements: • A negative adjustment of inventory purchased as part of the demerger of DKK -38 million (DKK -109 million in H1) with no effect on cash flows. The adjustment is rec- ognised in production costs. • Costs related to extraordinary spending on the branding of EPOS of DKK 52 million (DKK 37 million in H1) with direct effect on cash flows. The costs are recognised in distribution costs. For the full year, one-offs were positive by net DKK 217 million, which also includes a positive fair value adjustment of DKK 453 million recognised in H1. The fair value adjust- ment is recognised in share of profit after tax, associates and joint ventures and has no effect on cash flows. Consequently, the Group’s reported EBIT after EPOS one- offs amounted to DKK 1,416 million in H2 and to DKK 1,530 million for the full year. Financial items Reported net financial items for H2 amounted to DKK 106 million, or a decrease of DKK 15 million on the same period in 2019. This is mainly due to lower interest expenses, resulting from both a lower average interest rate and a decrease in the net interest-bearing debt in the period. For the full year, net financial items amounted to DKK 194 million, or a decrease of DKK 46 million on 2019. 2019 9,392 2020 9,079 20182017 8,386 10,000 7,500 5,000 0 7,741 2016 7,169 2,500 Five-year OPEX (DKK million) Our Hearing Healthcare segment accounts for all the savings realised in H2, which were both of a temporary and a structural nature. The structural savings amount to around DKK 250 million on an annual basis and had full effect in H2 2020. Please refer to the financial review of Hearing Healthcare on page 27 for more details on both temporary and structural cost savings. For the full year, OPEX decreased by 2% in local currencies of which -10 percentage points were organic growth and 8 percentage points relate to acquisitions, the latter including around 6 percentage points from the consolidation of EPOS. Europe 2019 2,151 2020 1,313 20182017 2,652 3,000 2,250 1,500 0 2,504 2016 2,130 750 Adjusted EBIT per full-year (DKK million) EBIT for 2019 was negatively impacted by an estimated DKK 550 million as a result of the IT incident. 1,000 0 -500 H1 19H2 18H1 18 1,113 1,380 1,272 H2 19 1,038 2,000 500 1,500 -193 H1 20 H2 20 1,506 Adjusted EBIT per half-year (DKK million) EBIT for H2 2019 was negatively impacted by an estimated DKK 550 mil- lion as a result of the IT incident. 21 Demant · Annual Report 2020 Insights and highlights · Financial review Cash ow statement In H2 2020, the Group’s cash flow from operating activities (CFFO) grew by 72% to DKK 1,892 million after EPOS one- offs. Besides the improvement in EBIT compared to 2019, the very strong growth was driven by tight working capital management. Despite the significantly lower EBIT, CFFO for the full year amounted to DKK 2,621 million, corresponding to an increase of 22% compared to 2019. Our net investments in tangible and intangible assets (CAPEX) in H2 amounted to DKK 340 million, which is a decrease of 19% on H2 2019. The decrease reflects the temporary suspension of non-essential investments from mid-March and into H2. For 2020 as a whole, CAPEX decreased by 12% to DKK 667 million. Net investments in other non-current assets amounted to DKK 18 million, a minor decrease of DKK 27 million. For the full year, cash flow from other non-current assets was posi- tive by DKK 69 million driven by the settlement of a loan in connection with an acquisition in France at the beginning of the year. Free cash flow before acquisitions and divestments in- creased significantly by 141% to DKK 1,534 million in H2 and by 51% to DKK 2,023 million for the year as a whole. Cash flow relating to acquisitions decreased by 65% to DKK 101 million in H2, as we saw a temporary pause in transactions at the beginning of the period. However, the M&A activity level increased towards the end of the year. Prot for the year The Group’s reported profit before tax for H2 amounted to DKK 1,310 million, or an increase of 43% compared to the same period in 2019. Tax amounted to DKK 297 million, resulting in an effective tax rate of 22.7%, which is a de- crease of 1.0 percentage point compared to 2019. For the full year, profit before tax amounted to DKK 1,336 million, or a decrease of 30% on 2019, while tax amounted to DKK 202 million. The resulting effective tax rate of only 15.1% reflects a net tax gain of DKK 95 million in H1 due to the fact that the Group is exempt from paying tax on the positive one-off fair value adjustment realised as part of the consolidation of EPOS. Adjusted for this, the effective tax rate was 22.9%, or a decrease of 0.3 percentage point on 2019. Reported net profit for H2 was DKK 1,013 million, or an increase of 45%, resulting in earnings per share (EPS) of DKK 4.18, which is an increase of 46% from DKK 2.87 in H2 2019. For the full year, net profit was DKK 1,134 million, or a decrease of 23%, resulting in EPS of DKK 4.68, which is a decrease of 22% from DKK 6.00 in 2019. As outlined earlier, growth in net profit and EPS was partly driven by the adverse impact of the IT incident on profits in H2 2019. At the annual general meeting, the Board of Directors will propose that the entire profit for the year be retained and transferred to the company’s reserves. 4.68 2020 7.32 6.84 5.53 8.00 6.00 4.00 2.00 0.00 201820172016 6.00 2019 2020 667 0.0 % 2.0 % 4.0 % 6.0% 0 2 00 4 00 800 2016 2017 2018 2019 CAPEX 756 598 451 418 CAPEX (% of revenue) 6 00 CAPEX (DKK million) 2020 2,621 2,250 1,500 750 0 201820172016 1,683 1,872 1,679 2019 2,149 3,000 CFFO (DKK million) (DKK million) H2 20 H2 19 Change CFFO before one-offs 1,944 1,102 76% Cash ow from one-offs -52 - - CFFO 1,892 1,102 72% Net investments -358 -466 -23% Free cash ow 1,534 636 141% Acquisitions etc. -101 -285 -65% Share buy-backs - -682 -100% Other nancing activities -1,381 500 -376% Cash ow for the period 52 169 -69% Cash ow by main items Earnings per share (EPS) (DKK) 22 Demant · Annual Report 2020 Demant · Annual Report 2020 Insights and highlights · Financial review Balance sheet As of 31 December 2020, the Group’s total assets amounted to DKK 21,927 million, which is a marginal decrease of 1% compared to 30 June 2020. The decrease primarily related to a decrease in other non-current assets, including goodwill and deferred tax assets, whereas we saw an increase in trade receivables related to the increase in revenue in H2 compared to H1. Relative to the end of 2019, total assets increased by 1% driven entirely by acquisitive growth of 6%, primarily in the form of goodwill. This includes growth re- lated to the consolidation of EPOS. Organic growth in total assets was -1%, driven to a large extent by a reduction in our net working capital, and exchange rate effects were -5%. Reflecting our tight working capital management, the Group’s net working capital was DKK 2,452 million at the end of 2020, a slight decrease of 2% since 30 June 2020 despite the increased activity level in H2. Relative to the end of 2019, our net working capital was down by 24%. Thanks to the strong cash flow generation in 2020, particu- larly in H2, our net interest-bearing debt (NIBD) decreased by 15% in H2 and by 13% for the full year and amounted to DKK 7,135 million at 31 December 2020. The decrease relates to a decrease in the short-term part of our inter- est-bearing debt, which more than outweighed an increase in the non-current part of our interest-bearing debt. The resulting gearing multiple (NIBD/EBITDA) was 2.8, which is slightly above our medium- to long-term target of 2.0-2.5 (target is unchanged and corresponds to 1.7-2.2, excluding the impact of leasing). The above-normal gearing is a natu- ral consequence of the depressed EBITDA in 2020, particu- larly in H1. Total equity increased by 11% in H2 to DKK 8,279 million of which DKK 29 million is attributable to non-controlling inter- ests and DKK 8,250 million to the shareholders of Demant A/S. The increase was a result of the strong profitability real- ised in H2 combined with the suspension of share buy-backs in the reporting period. For the full year, equity increased by 8% driven by the realised profit after tax but was partly off- set by share buy-backs of DKK 147 million made in H1 and by customary currency translation adjustments of subsidiar- ies reported as other comprehensive income. Share buy-backs recognised in the Group’s balance sheet totalled 667,702 shares bought at an average price of DKK 220.31, totalling DKK 147 million. The difference between this amount and the DKK 197 million stated in the Group’s cash flow statement relates to shares bought back as part of a voluntary salary-for-shares conversion scheme offered to most Danish employees, which are expensed as OPEX in the income statement. Employees As of 31 December 2020, the Group had 16,591 employees (2,016 in Denmark) compared to 15,678 (1,991 in Denmark) as of 30 June 2020, an increase of 6% of which most was relates to an increase in staffing at our production sites and to acquisitions. The number of employees increased by 5% for the full year relative to the 15,837 employees (1,689 in Denmark) at the end of 2019. The increase relates solely to the consolidation of EPOS and other acquisitive impacts, and organic growth was flat, as growth in certain business areas and geographies was offset by structural reductions in others. Events after the balance sheet date There have been no events that materially change the assessment of this Annual Report 2020 from the balance sheet date and up to today. For the full year, cash flow relating to acquisitions was down by 35% and amounted to DKK 394 million. Share buy-backs have been suspended between 15 March 2020 and today. Prior to the suspension, the Group had bought back shares worth DKK 197 million. After other financing activities of DKK -1,381 million, mostly related to changes in short-term bank facilities, the net cash flow in H2 was DKK 52 million. For the full year, the net cash flow was DKK 194 million. Change (DKK million) FY 19 H1 20 FY 20 H2 20 FY 20 Lease assets 1,937 1,785 1,847 3% -5% Other non-current assets 12,947 13,871 13,393 -3% 3% Inventories 1,852 1,936 1,968 2% 6% Trade receivables 3,209 2,518 2,808 12% -12% Cash 792 919 952 4% 20% Other current assets 1,061 1,038 959 -8% -10% Total assets 21,798 22,067 21,927 -1% 1% Equity 7,645 7,449 8,279 11% 8% Lease liabilities 1,964 1,831 1,893 3% -4% Other non-current liabilities 3,763 3,697 4,837 31% 29% Trade payables 652 643 802 25% 23% Other current liabilities 7,774 8,447 6,116 -28% -21% Total equity and liabilities 21,798 22,067 21,927 -1% 1% Balance sheet by main items 23 Demant · Annual Report 2020 Insights and highlights · Outlook Outlook Medium- to long-term outlook Recent developments After a very challenging 2020 where the hearing health- care market was severely impacted by coronavirus, we expect to see very strong growth in 2021, as the market gradually recovers and also as a result of low comparative figures from around mid-March. However, due to increas- ing infection rates and the tightening of restrictions in most markets at the end of 2020, the hearing healthcare market continues to be negatively impacted by coronavirus at the beginning of 2021 where the Group’s revenue remains be- low the normal level. This is especially the case in the UK, in several emerging markets and to a lesser extent in the important US market. Of all our business areas, Hearing Implants is still the business area that is impacted the most. Conversely, the market for enterprise and gaming headsets has entered 2021, experiencing continued strong demand driven by the increased use of virtual collaboration tools, and we have so far seen high double-digit growth rates supported partly by relatively soft comparative figures from the beginning of 2020. Assumptions Given these recent developments, our outlook for 2021 is clearly subject to greater uncertainty than usual. Below, we highlight the key assumptions on which our outlook is based: • The global hearing healthcare market will gradually normalise during H1 supported by the global roll-out of coronavirus vaccines, which will make it possible to lift coronavirus-related restrictions in developed markets. • We expect a slower pace of normalisation in certain government channels and in emerging markets, and for the latter, the normalisation process may even go beyond 2021. • We expect to see the release of some pent-up demand, predominantly in H2, but we also expect that some of this pent-up demand will not be released until 2022 or beyond. • Despite strong comparative figures for 2020, we expect that the demand for headsets will continue to grow roughly in line with our medium- to long-term market growth estimates of 8-10%. 2021 outlook Metrics Outlook for 2021 Group organic growth 23-27%, with Hearing Healthcare realising a higher organic growth rate than Communications. Group acquisitive growth 1% based on revenue from acquisitions completed as of 8 February 2021. Group exchange rate growth -2% based on exchange rates as of 8 February 2021 and including the impact of exchange rate hedging. EBIT DKK 2,850-3,150 million, with EBIT skewing towards H2. Effective tax rate Around 23%. Gearing Gearing multiple at the end of 2021 in line with our medium- to long-term target of 2.0-2.5 measured as NIBD relative to EBITDA. Share buy-backs More than DKK 2 billion. Our gearing target no longer excludes the impact of leasing. The target remains unchanged if adjusted for the estimated impact of leasing on our gearing of 0.3. 24 Demant · Annual Report 2020 Demant · Annual Report 2020 Insights and highlights · Outlook At Demant, a key objective is to continue our long-standing track record of growing our business. To achieve this, our strategic ambition is to further expand our position as a leading global hearing healthcare Group by offering the broadest, deepest and most innovative portfolios of prod- ucts and services across all distinct business areas. At the same time, we want to succeed in the highly attractive and fast-growing market for premium audio and video solutions. In this section, we share our view of how our respective markets will grow in the medium to long term, and to ensure transparency for external stakeholders, we pro- vide an overview of a number of other medium- to long- term targets. Our markets At their core, the two markets we address today, i.e. the hearing healthcare market and the market for audio solu- tions for enterprise and gaming applications, both benefit from strong structural drivers of demand: For our Hearing Healthcare segment, the market is first and foremost driven by favourable demographic trends. Hearing loss strongly correlates with ageing, and as the size of the ageing population and the average life ex- pectancy are increasing globally, the growth trajectory is – except during the global pandemic – both stable and predictable. At the same time, penetration rates are in- creasing in several emerging markets, as awareness grows, hearing healthcare infrastructures improve, and the purchasing power increases – all supporting growth. For our Communications segment, the market for headsets is driven by the secular trend of increasing virtual collabo- ration and digital communication. The trend is not least supported by the widespread focus by enterprises on re- ducing the costs and environmental footprint of business travelling and meetings and on increasing flexibility for employees. The coronavirus pandemic has significantly accelerated the adoption of virtual collaboration tools, and we expect continued growth due to this “new normal”. As far as gaming headsets are concerned, the key driver is increasing focus on home entertainment, including gaming, and the increasing extent to which gaming involves live communication between players. Our estimates of medium- to long-term value growth rates for each of our addressable markets are shown below. Medium- to long-term outlook Estimated value growth rates and market size by business area Hearing Aids 2-4% USD 6 billion Hearing Care 2-4% USD 14 billion Hearing Implants 10-15% USD 1.8 billion Diagnostics 3-5% USD 0.5 billion Hearing Healthcare ~4% USD 23 billion Communications 8-10% USD 6 billion Metrics Medium- to long-term outlook Organic growth For the Group, we aim to generate an organic growth rate above the market growth rate, which we estimate at around 4% per year in Hearing Healthcare and 8-10% per year in Communications. We thus aim to increase our market share in both segments. EBIT margin We aim to increase the EBIT margin in each of our business areas over time. For the Group as a whole, the EBIT margin is subject to changes in business mix as well as to acquisitions and exchange rate effects. Capex On an annual basis, we expect to invest around 4% of the Group’s revenue in tangible and intangible assets (i.e. excluding customer loans and acquisitions). Gearing We target a gearing multiple of 2.0-2.5 measured as net interest-bearing debt relative to EBITDA (NIBD/EBITDA). Capital allocation Subject to our gearing target, we will return any excess free cash ow after acquisitions to shareholders in the form of share buy-backs. Our gearing target no longer excludes the impact of leasing. The target remains unchanged if adjusted for the estimated impact of leasing on our gearing of 0.3. 25 Demant · Annual Report 2020 Our business Hearing Healthcare Hearing Healthcare Communications Hearing ImplantsHearing Aids Hearing Care Diagnostics Communications - EPOS 26 Demant · Annual Report 2020 Demant · Annual Report 2020 Our business · Hearing Healthcare Our business Hearing Healthcare -11% GROWTH IN LOCAL CURRENCIES 13,163 REVENUE DKK MILLION Income statement (DKK million) H1 H2 FY 2020 2019 Growth 2020 2019 Growth 2020 2019 Growth Revenue 5,532 7,350 -25% 7,631 7,596 0% 13,163 14,946 -12% Production costs -1,532 -1,649 -7% -1,948 -1,972 -1% -3,480 -3,621 -4% Gross prot 4,000 5,701 -30% 5,683 5,624 1% 9,683 11,325 -14% Gross margin 72.3% 77.6% 74.5% 74.0% 73.6% 75.8% R&D costs -540 -552 -2% -552 -568 -3% -1,092 -1,120 -3% Distribution costs -3,311 -3,661 -10% -3,310 -3,760 -12% -6,621 -7,421 -11% Administrative expenses -376 -415 -9% -435 -436 0% -811 -851 -5% Share of prot after tax, associates and joint ventures 13 12 8% 39 40 0% 52 52 2% Other operating income - - - - 100 -100% - 100 -100% Operating prot (EBIT) -214 1,085 -120% 1,425 1,000 43% 1,211 2,085 -42% EBIT margin -3.9% 14.8% 18.7% 13.2% 9.2% 14.0% Revenue by business area H1 H2 FY (DKK million) 2020 2019 Growth 2020 2019 Growth 2020 2019 Growth Hearing Aids 2,937 3,852 -24% 3,886 3,927 -1% 6,823 7,779 -12% Hereof sales to Hearing Care -465 -607 -23% -657 -613 7% -1,122 -1,220 -8% Hearing Care 2,154 3,128 -31% 3,310 3,150 5% 5,464 6,278 -13% Hearing Implants 246 304 -19% 277 318 -13% 523 622 -16% Diagnostics 660 673 -2% 815 814 0% 1475 1487 -1% Hearing Healthcare 5,532 7,350 -25% 7,631 7,596 0% 13,163 14,946 -12% 27 Demant · Annual Report 2020 Revenue For H2 2020, revenue in our Hearing Healthcare segment amounted to DKK 7,631 million, corresponding to a growth rate of 4% in local currencies with organic growth of 2% and acqusitive growth of less than 2%. Exchange rates had an impact on revenue of -3%, and total reported growth for the period was around 0%. For the full year, growth in local currencies in Hearing Healthcare was -11% with organic growth of -13% and acquisitive growth of 2%. As such, reported growth in Hearing Healthcare was -12% in 2020. After the severe impact of coronavirus in H1, we saw significant recovery in H2 in Hearing Healthcare, particu- larly in the first months of the period. Growth in local cur- rencies in Hearing Aids amounted to 1% with good perfor- mance in sales to independent hearing care professionals and chains, particularly in Europe, while sales in the US were hampered by a relatively slower recovery. Moreover, low sales to government systems, including the NHS and VA, and to export markets continued to be a drag on reve- nue. In Hearing Care, we saw strong performance in a number of European markets, whereas the US market saw relatively slower recovery. Revenue grew by 9% in local currencies supported by acquisitive growth of 4%. While revenue in Hearing Implants recovered partly from H1 to H2, growth in local currencies remained negative by 9% in H2, as elective procedures, such as cochlear implant surgeries, were postponed in many markets. Diagnostics showed strong resilience to difficult market conditions and returned to growth in H2 and delivered 6% growth in local currencies, not least driven by the service business. Due to the IT incident in September 2019, revenue in the comparative period was negatively impacted by an esti- mated DKK 575 million, of which roughly DKK 300 million relates to Hearing Aids and DKK 275 million to Hearing Care. The table below shows underlying organic growth rates by business area adjusted for the estimated negative impact of the IT incident. Gross prot Gross profit increased by 1% to DKK 5,683 million in H2, resulting in a gross margin of 74.5%, or an increase of 0.5 percentage point compared to H2 19. The gross margin expansion was primarily driven by an increased share of revenue generated by our Hearing Care business, which has a higher structural gross margin than our other Hearing Healthcare businesses. We only saw modest changes in gross margins within each of the business areas. Operating expenses (OPEX) OPEX amounted to DKK 4,297 million in H2, corresponding to a decline in local currencies of 7%, reflecting the realisa- tion of material savings throughout the year. The savings realised in H2 were both of a temporary and of a structural nature. The most important temporary savings included savings in sales and marketing costs and in travelling ex- penses. However, we also benefitted from global support from government compensation schemes of around DKK 100 million (around DKK 350 million in H1) and from the reversal of part of a provision for bad debt recognised in H1 of DKK 50 million. Our business · Hearing Healthcare Growth rates by business area H1 20 H2 20 FY 20 Hearing Aids Organic -25% 1% -12% Acquisitions 1% 0% 1% LCY -25% 1% -12% FX 1% -2% -0% Total -24% -1% -12% Hearing Care Organic -35% 4% -16% Acquisitions 4% 4% 4% LCY -31% 9% -12% FX 0% -4% -2% Total -31% 5% -13% Hearing Implants Organic -18% -9% -13% Acquisitions 0% 0% 0% LCY -18% -9% -13% FX -1% -4% -3% Total -19% -13% -16% Diagnostics Organic -3% 4% 1% Acquisitions 1% 1% 1% LCY -3% 6% 2% FX 1% -5% -3% Total -2% 0% -1% Hearing Healthcare Organic -27% 2% -13% Acquisitions 2% 2% 2% LCY -25% 4% -11% FX 0% -3% -1% Total -25% 0% -12% Organic growth by business area Underlying H1 20 H2 20 FY 20 H2 20 FY 20 Hearing Aids -25% 1% -13% -8% -16% Hearing Care -35% 4% -16% -4% -19% Hearing Implants -18% -9% -13% -9% -13% Diagnostics -3% 4% 1% 4% 1% Hearing Healthcare -27% 2% -13% -5% -16% Growth rates are adjusted for the estimated negative impact of the IT incident in 2019. OPEX by function Change DKK million H2 20 H2 19 DKK LCY Org. R&D costs 552 568 -3% -2% -3% Distribution costs 3,309 3,760 -12% -9% -12% Adm. expenses 436 436 0% 3% 3% Total 4,297 4,764 -10% -7% -9% 28 Demant · Annual Report 2020 Demant · Annual Report 2020 We also implemented structural savings of around DKK 250 million on an annual basis, which had full effect in H2. These include savings related to the headcount reductions made in H1, which primarily relate to the elimination of double functions after the full integration of a large retail network acquired in the US in 2018. Also, we have aligned our marketing model in our US retail network, which has improved efficiency in our sales and marketing activities. Our store network remains largely unchanged. Lastly, we expect to continue to achieve savings in travelling and con- ference expenses, as we will continue to meet and collabo- rate virtually to a larger extent than before the pandemic. By far, the major part of the structural savings impact dis- tribution costs, whereas R&D costs and administrative expenses are only impacted to a minor degree. For the full year, OPEX decreased by 8% in local curren- cies. Apart from the material savings mentioned above, the full-year decrease includes a net effect of DKK 100 million in extra costs from the provision for bad debt as well as support of approx. DKK 450 million from govern- ment compensation schemes. Operating prot (EBIT) EBIT in H2 amounted to DKK 1,425 million, corresponding to a growth rate of 43% compared to the same period in 2019. The resulting EBIT margin was 18.7%, or an increase of 5.0 percentage points from the reported margin in H2 2019. Despite subdued revenue in the reporting period, we managed to lift profitability materially, first and fore- most due to tight cost control but also due to support from government compensation schemes and the partial rever- sal of the provision for bad debt made in H1 as mentioned above. Furthermore, EBIT in the comparative period was negatively impacted by an estimated DKK 550 million as a result of the IT incident. Profitability was especially strong in Hearing Care, which benefitted from some pent-up demand in Europe that resulted in a higher-than-normal return on sales and mar- keting activities, but we also saw improved profitability in Hearing Aids and Hearing Implants driven by material cost savings, while profitability was flattish in Diagnostics. For the full year, EBIT amounted to DKK 1,211 million with a corresponding margin of 9.2%. Our business · Hearing Healthcare 2019 9,392 2020 8,524 20182017 8,386 10,000 5,000 0 7,741 2016 7,169 2,500 7,500 Five-year OPEX (DKK million) 3,000 1,500 750 0 201820172016 2,428 2,295 1,891 2019 2,085 2,250 1,211 2020 EBIT per full-year (DKK million) Reported EBIT for 2019 was negatively impacted by an estimated DKK 550 million as a result of the IT incident. 1,000 250 -500 H1 19H2 18H1 18 1,085 1,247 1,181 H2 19 1,000 1,750 -214 H1 20 H2 20 1,425 EBIT per half-year (DKK million) Reported EBIT for H2 2019 was negatively impacted by an estimated DKK 550 million as a result of the IT incident. 29 Demant · Annual Report 2020 Hearing Aids Market developments Based on available market statistics, covering around two thirds of the market, and on our own internal assumptions, we estimate that the global hearing aid market saw unit growth of around -15% in 2020 after having been signifi- cantly impacted by coronavirus and the resulting lock- downs, particularly in Q2. We saw significant recovery in the global hearing aid market in Q3 and at the beginning of Q4, but the spike in new coronavirus infections that swept across most major markets from around the end of October caused the recov- ery to pause at the end of the year. At the very end of the year, growth even decelerated in some markets, including the UK and to a lesser extent the US. For Q4, we estimate that global unit growth was around -4%. Despite the negative market growth in 2020, we see no changes in the fundamental drivers of demand for hearing aids: The size of the ageing population continues to in- crease globally, we live longer, and infrastructure and purchasing power are improving in a number of emerging markets. Consequently, we believe that the underlying need for hearing aids is largely unaffected by coronavirus and that the market will return to the structural level of 4-6% unit growth per year. In fact, we believe that the hearing aid market will see some tailwinds over the coming years when at least part of the pent-up demand from 2020 is released. We estimate that total sales in the global hear- ing aid market dropped by more than 3 million units com- pared to what we would have seen if coronavirus had not occurred. This clearly indicates that many users – existing as well as new ones – are likely to seek assistance over the coming years, but both the magnitude and the timing of the release of such pent-up demand remain uncertain. North America was severely impacted by coronavirus with estimated unit growth of -18% in 2020. In the US, the impact on the large public channel, Veterans Affairs (VA), was particularly severe in Q2 and subsequently, VA saw slower recovery than the commercial market. Growth in Canada was slightly less negative than in the US. In Europe, we estimate that unit growth was around -15% in 2020. All markets were severely impacted by coronavi- rus, but the commercial markets in Europe recovered at a faster pace than the US market and also showed better resilience when the second wave of coronavirus hit in Q4. However, unit growth in the large public channel in the UK, the NHS, lagged considerably behind unit growth in the commercial market and thus had a negative impact on the total growth rate in Europe. Looking beyond the US and Europe, we estimate that unit growth in Japan was less negative than in Europe and that unit growth in Australia was flattish. There are no reliable industry statistics available on the development of prices in the global hearing aid market, and given the dynamic market environment in 2020, we are unable to accurately estimate the development in ASPs on the hearing aid market. With regard to the new over-the-counter (OTC) category of hearing aids, the US Food and Drug Administration (FDA) has yet to issue a draft ruling in order to establish the new category, and the timing remains uncertain. Such draft ruling will go out for consultation before a final ruling is issued. We maintain our view that any impact of the OTC category will be limited. Hearing Healthcare > Hearing Aids -12% GROWTH IN LOCAL CURRENCIES 6,823 REVENUE DKK MILLION Estimated market unit growth in 2020 by region Q1 Q2 Q3 Q4 Total Europe -10% -50% 1% 0% -15% North America 0% -59% -4% -7% -18% US (commercial) 1% -52% 0% -6% -14% US (VA) 0% -83% -34% -15% -34% Rest of world -5% -35% -5% -5% -11% Global -6% -48% -3% -4% -15% Our business · Hearing Healthcare 30 Demant · Annual Report 2020 Demant · Annual Report 2020 Business update In 2020, total revenue in Hearing Aids saw growth of -12% in local currencies. Organic growth was -12%, and growth from acquisitions was less than 1%. Internal revenue from sales to our Hearing Care business area accounted for 16% of total revenue and external sales for 84%. Our commentary below focuses on total revenue, including revenue from sales through our own retail clinics, and thus encompasses our total wholesale activities. How- ever, internal revenue is eliminated from the reported reve- nue for our Hearing Healthcare segment and for the Group. Hearing Aids Philips Hearing Solutions Revenue and growth (DKK million) Revenue Growth (local currencies) H1 20 H2 20 FY 20 H1 19 H2 19 FY 19 H1 20 H2 20 FY 20 Hearing Aids 2,937 3,886 6,823 3,852 3,927 7,779 -25% 1% -12% Hereof sales to Hearing Care 465 657 1,122 607 613 1,220 -24% 12% -6% Hereof sales to external customers 2,472 3,229 5,701 3,245 3,314 6,559 -25% -1% -13% Revenue from internal sales to Hearing Care is eliminated from the reported revenue for Hearing Healthcare and for the Group, i.e. we only include revenue from external customers. The pricing used in internal transactions is determined on an arm’s length basis and thus reects normal commercial terms. (DKK million) H1 20 H2 20 FY 20 2,937 3,886 6,823 Growth Organic -25% 1% -12% Acquisitions 1% 0% 1% Local currencies -25% 1% -12% FX 1% -2% 0% Total -24% -1% -12% Revenue 31 Demant · Annual Report 2020 Hearing Healthcare > Hearing Aids The negative impact of coronavirus was most pronounced in H1 where a strong start to the year was disrupted by strict lockdowns in virtually all major markets from around mid-March. Supported by pent-up demand in Europe, we saw better-than-expected recovery in most markets and channels from the beginning of H2. Growth in H2 was 1% in local currencies, which includes around 8 percentage points from the negative impact of the IT incident last year on the comparative figures. Growth was supported by sales to Hearing Care, which grew by 12% thanks to the strong recovery of that particular business area in the pe- riod combined with a slight increase in the share of wallet. The ASP grew by 6% in H2, as differences in the pace of recovery between channels and markets led to positive mix changes. Unit growth was -5%. On 30 November 2020, we announced the launch of new flagship hearing aids in all our four hearing aid brands: Oticon, Philips Hearing Solutions, Bernafon and Sonic. These include Oticon More™, which is the world’s first hearing aid with an on-board deep neural network that provides superior sound processing (please refer to the text box on page 33 for more details). In addition to market- leading audiological concepts, the new products feature both iOS and Android connectivity and are pre- pared for Bluetooth LE Audio. The products have now been rolled out in most major markets in the powerful miniRITE rechargeable style and at three upper price points, and we have received excellent feedback from customers and users. Due to the timing of the launch, the new range of products had no material financial impact in 2020, but we are now very well positioned to address the needs of customers and users in 2021 and beyond. In terms of geographies, Europe saw relatively fast-paced recovery in Q3 after a challenging H1, and the second wave of coronavirus, which started in autumn, and the ensuing lockdowns only had limited effect on our revenue. Overall, our growth in 2020 was most persistent – and positive – in the Scandinavian countries, but several of our other major markets also performed well under the circum- stances, including Germany, France and Spain. Despite the improvements we saw towards the end of the year, the UK was a drag on growth, which is mostly due to the slow recovery in sales to the NHS. Our growth in North America was more heavily impacted by coronavirus than growth in Europe. In the US, the low point in terms of growth came slightly later than in Europe, but the recovery was also significantly slower and ulti- mately stalled in the last months of the year, as infections resurged and new restrictions were imposed in most states. Especially the recovery in VA was very slow. In Canada, the impact of coronavirus was less severe. For North America as a whole, pent-up demand did not ma- terialise in 2020, which represents a potential upside for the coming years. In Asia, we saw solid organic growth despite the pan- demic. This was primarily driven by the success in China following the introduction of Philips Hearing Solutions at the beginning of 2020. At the same time, we saw solid growth in South Korea and only slightly negative organic growth in Japan. The Pacific region delivered slightly ne- gative organic growth, whereas the Other countries region – which comprises a number of emerging markets – was severely impacted by coronavirus. Our business · Hearing Healthcare H1 20 H2 20 FY 20 Units -31% -5% -18% ASP 9% 6% 8% Total -25% 1% -12% Unit and ASP growth (local currencies) 32 Demant · Annual Report 2020 Demant · Annual Report 2020 Our business · Hearing Aids Oticon More™ and charger The revolutionary Oticon More™ is the world’s first hearing aid with an on-board deep neural network, which mimics the way the brain functions to allow users to hear all relevant sounds. Trained with 12 million sound scenes from real life, Oticon More makes sounds more distinct and delivers 30% more informa- tion to the brain than Oticon Opn S, while reducing the listening effort of the user and improving speech under- standing by 15%. These improvements are made possi- ble by an entirely new chipset, Polaris™, which boasts an eightfold increase in memory and has twice the processing power of the previous generation, Velox S™. In addition to superior audiological performance, Oticon More features state-of-the-art direct streaming from both iOS and compatible Android devices, using the ASHA (Audio Streaming for Hearing Aids) protocol, and it is prepared for the next generation of connectivi- ty based on the upcoming Bluetooth LE Audio standard. 33 Demant · Annual Report 2020 Audika Coronavirus precautions Hearing Healthcare > Hearing Care Our business · Hearing Care Hearing Care A resilient business model in Hearing Care In 2020, our global Hearing Care business area was challenged by several rounds of lockdowns in most of our markets, but our business model proved very resilient thanks to new and innovative approaches and the flexibility and dedication of our employees. During the first lockdowns in March and April, almost all our clinics all over the world were closed. However, fol- lowing the general reopenings in May, we found new ways of operating our business and servicing our customers, while ensuring their safety as well as the safety of our employees. This included combining remote services via app and telephone with safe physical visits to our clinics where we use both gloves and face masks. Consequently, we have since May managed to keep most of our clinics open, even in times when other retail shops have been closed and general instructions have been to stay at home. Hearing healthcare is considered essential healthcare by public authorities, and in these extraordinary cir- cumstances, we have thus been able to service both existing and new customers at a level that comes very close to our normal level. 34 Demant · Annual Report 2020 Demant · Annual Report 2020 Audika Coronavirus precautions Hearing Healthcare > Hearing Care Our business · Hearing Care Hearing Care Market developments Please refer to Market developments in the Hearing Aids section above for details on developments in the hearing aid market in 2020. Under normal circumstances, growth rates in the hearing aid retail and wholesale markets are relatively similar, but we have seen notable differences in 2020 as a result of coronavirus, especially in the hearing aid wholesale market, which includes government chan- nels, such as VA in the US and the NHS in the UK, which have both been hit relatively harder by coronavirus than the commercial market. Consequently, we estimate that unit growth in the hearing aid retail market was slightly better than in the hearing aid wholesale market. Business update In 2020, our Hearing Care business, covering our hearing aid retailing activities, saw growth of -12% in local curren- cies with organic growth of -16% and acquisitive growth of 4%, primarily in France. Exchange rate effects were -2%, resulting in growth of -13% in reported terms. Naturally, coronavirus had a very significant negative impact on growth in 2020. The peak impact was seen in spring where revenue dropped by almost 80%. Sub- sequently, we saw healthy recovery in H2, not least in Europe, despite new lockdowns in most markets from around the end of October in response to the rising number of infections. In H2, growth was to 9% in local currencies, which includes around 9 percentage points from the nega- tive impact of the IT incident last year on the comparative figures. When lockdowns were re-enforced in H2, hearing aid clin- ics were generally classified as essential healthcare, and they were thus allowed to remain open. Many people had then learned to cope with some level of restrictions being part of their everyday life, and hearing aid users were gen- erally comfortable visiting our clinics thanks to our efforts to maintain very high standards for cleaning and hygiene. When lockdowns were originally enforced in spring, we saw a temporary increase in the demand for remote care solutions and telephone consultations, but we have largely seen this demand return to the normal level, and we be- lieve that this clearly confirms the need for in-person coun- selling and for hearing care professionals playing an active part throughout the user journey. In Europe, our revenue saw strong recovery in H2 and al- most reached the normal level. Our key growth drivers in 2020 were France and Ireland, whereas the UK and Italy were most severely impacted by coronavirus. The UK was relatively slow to recover but saw significant improvement during most of H2, until the situation started to deteriorate again at the very end of the year. The recovery in North America was slower than in Europe, and in both the US and Canada, it stalled towards the end of the year. In the US, the impact of coronavirus has dif- fered significantly from state to state, but the halt in the recovery towards the end of the year was relatively broad- based. In Canada, acquisitions contributed slightly to growth. In Australia, the impact of coronavirus in H1 was slightly less severe than in Europe. In H2, however, revenue re- mained below the normal level due to regional lockdowns, although we saw positive reported growth driven by low comparative figures due to the IT incident. (DKK million) H1 20 H2 20 FY 20 2,154 3,310 5,464 Growth Organic -35% 4% -16% Acquisitions 4% 4% 4% Local currencies -31% 9% -12% FX 0% -4% -2% Total -31% 5% -13% -12% GROWTH IN LOCAL CURRENCIES 5,464 REVENUE DKK MILLION Revenue 35 Demant · Annual Report 2020 Hearing Implants Market developments With less than 5% of the people that could benefit from an implantable solution actually being treated, the cochlear implant (CI) market remains heavily underpenetrated and the unfulfilled need remains significant. While CI solutions have become the standard of care for children born with a profound hearing loss in developed markets, increased awareness and clinical research continue to fuel the adoption of CI solutions among adults and seniors. In addition, improved hearing healthcare infrastructure, public funding and higher purchasing power are some of the drivers of the increase in the adoption of CI solu- tions among children in developing markets. Aside from the significant improvement of the patient’s quality of life, the benefits of CI solutions are from a societal standpoint gaining more and more ground. The aggregated societal lifetime cost of profound hearing loss and deafness greatly outweighs the cost of cochlear implant surgery, and the economic rationale behind cochlear implants is one of the growth drivers in the industry. The market for bone anchored hearing solutions (BAHS) is considered one of the fastest growing segments in hearing healthcare with annual growth rates in value of 10-15%, although annual growth rates are subject to significant fluctuations year-over-year, depending on the timing of product launches. The penetration of BAHS solutions is still very low – even in developed markets – and the fundamental growth drivers of the BAHS market include increasing awareness and improved reimbursement schemes. In addition, better patient outcomes and contin- ued product innovation are key to fuelling market growth and further penetrating the market. There are several solutions in the marketplace that address some of the clinical indicators pointing towards the advantages of using bone conduction devices, including passive and active transcutaneous systems (without abutment but with an implant that is connected to an external sound processor through magnetic attraction) as well as percu- taneous systems (with abutment), which are still the gold standard. The widespread penetration of other solutions will depend heavily on whether the solutions are adopted for distribution through the highly diverse reimbursement systems that exist around the world. The hearing implants market was heavily impacted by the outbreak of coronavirus in 2020. As the virus spread across the globe and hospitalisations increased, resources were allocated to patients infected with coronavirus, while elec- tive surgeries, such as CI procedures, were postponed. While the overall market recovered from the low point in spring, the pace of the recovery was slower than in other areas of hearing healthcare, not least in emerging markets, and with the resurge in the number of infections in autumn and winter, elective surgeries were once again postponed. Overall, we estimate that the CI market declined by around 20% in 2020, which is significantly below our expectations of 10-12% growth under normal circumstances. We esti- mate that the BAHS market declined by more than 20%, which is also significantly below our normal expectations of market growth of 10-15%. However, we expect to see a normalisation of the market in 2021, but it is still too early to conclude if the market will benefit from pent-up demand, which is highly dependent on capacity and resource allocation. Business update In 2020, our Hearing Implants business area, which oper- ates under the Oticon Medical brand, realised -13% growth in local currencies, which was entirely organic growth. Sales were heavily impacted by widespread lockdowns in virtually all markets and the resulting postponement of elective surgeries, particularly in the CI market. Our BAHS business was also severely impacted, but sales of sound processors, including upgrades, supported the business during the year. Hearing Healthcare > Hearing Implants -13% GROWTH IN LOCAL CURRENCIES 523 REVENUE DKK MILLION Our business · Hearing Implants (DKK million) H1 20 H2 20 FY 20 246 277 523 Growth Organic -18% -9% -13% Acquisitions 0% 0% 0% Local currencies -18% -9% -13% FX -1% -4% -3% Total -19% -13% -16% Revenue 36 Demant · Annual Report 2020 Demant · Annual Report 2020 Coclear implants Our CI business was heavily impacted by the outbreak of coronavirus in spring, and the activity level quickly dropped to almost zero, as hospitals in virtually all markets where we are present prioritised coronavirus treatment. While we have seen recovery in sales since the low point in spring, this has happened at a slower pace than in other parts of the hearing healthcare market, and hospitals have priori- tised surgeries of paediatric patients, which is an area where our exposure is lower than in the adult segment. Still, we started to see revenue growth in a number of mar- kets in H2, including Germany and Italy, whereas France, our biggest market, continued to record negative growth, albeit to a much lesser extent than in H1. While the devel- opment was encouraging in most of the developed mar- kets, sales to emerging markets continued to be a drag in H2 with only limited tender activity owing to the contin- ued impact of coronavirus on both healthcare systems and public finances. Our R&D efforts have continued in 2020, and earlier this year, we submitted our final application to the FDA for pre-market approval of the Neuro system in the US. We expect to be able to access the US market in H2 2021 at the earliest. We also published an updated reliability report, demonstrating that our Neuro system is one of the most reliable systems in the industry, which continues to be a driver in our dialogue with key opinion leaders and enables us to increase our penetration into clinics all over the world. Bone anchored hearing systems Our BAHS business was also impacted by coronavirus, albeit to a lesser extent than the CI business, and despite a negative development in revenue, we gained significant market share in 2020. The business entered 2020 on a high note by continuing the very strong growth we had seen in 2019 after the launch of the Ponto 4 sound pro- cessor with its industry-leading audiology and wireless streaming from smartphones. However, coronavirus also impacted BAHS sales significantly, and growth in H1 was slightly negative. We have seen encouraging recovery from the low point in spring driven by sound processor upgrades and temporary soft-band solutions that allow patients to start using the system while waiting for the actual implan- tation. On a sequential basis, we saw a material uplift in sales in H2, but due to strong comparative figures, growth was slightly more negative than in H1. From a geographic perspective, we recorded strong growth in a range of mar- kets, including France, Germany and the Netherlands, whereas growth was negative in the US and the UK, our two largest markets. In early spring, Oticon Medical introduced connectivity solutions for Neuro 2 worldwide, which was an impor- tant step for the Neuro system to become a truly pre- mium offering in the market for cochlear implants. A few months later, in summer, the Neuro 2 Swim Kit solution was launched, featuring a waterproof solution that is highly functional, reliable and reusable. With these re- leases, Neuro 2 is a highly attractive solution for new candidates and existing users looking for the ultimate combination of sound quality, aesthetics and ease of use. 37 Demant · Annual Report 2020 Diagnostics Market developments We estimate that in 2020, the global market for diagnostic instruments and accessories related to hearing healthcare declined by approx. 10% compared to 2019 due to corona- virus. The impact of coronavirus varied significantly be- tween product categories and segments, with audiometers and equipment for hearing aid fitting, impedance and otoacoustic emissions (OAE) declining by around 20%, while other categories, including disposables, balance equipment and diagnostic auditory brainstem response (ABR) equipment, only saw modest declines or even slight growth. The negative market growth is significantly below our long-term growth expectations of 3-5%, which we believe are intact despite the significant – but temporary – impact of coronavirus. Despite coronavirus, the market for diagnostic equipment for hearing and balancing pur- poses is constantly developing – not only from a product perspective but also due to the increasing importance of software solutions and customer database management as well as ongoing consolidation in the industry. Business update With 2% growth in local currencies of which organic growth accounted for 1 percentage point, we succeeded in expanding our market-leading position in Diagnostics in 2020 with significant market share gains in a market that had declined due to coronavirus. At the beginning of 2020, Diagnostics continued its strong momentum from the year before and delivered strong growth. However, in line with the development in other parts of the hearing healthcare market, the outbreak of coronavirus in spring had a severe negative impact on the sales of diagnostic equipment, and we saw a mate- rial slowdown in new orders. In H2, we saw encouraging recovery and returned to growth in local currencies. Al- though instrument sales continued to be impacted by a lower activity level in some customer segments, we saw strong recovery in revenue generated by our service business thanks to pent-up demand. From a geographic perspective, we saw full-year growth in both Pacific and Asia driven by Australia, China and South Korea. In Europe, revenue rose in H2 with strong sales growth in a number of markets, including Germany, France and Switzerland. Despite the positive recovery in H2, growth was flat in Europe for the full year. We also saw recovery in sales in the US in H2, but it lagged behind other regions due to the continued impact of coronavirus. Diagnostics has a higher share of sales to emerging mar- kets than other hearing healthcare businesses in the Group, which has been a drag on revenue growth during the year due to the severe impact of coronavirus in these markets. The past year has been another successful year for our multi-brand strategy, which allows us to focus on separate segments and customers and thereby increasing our al- ready significant market share in the market as a whole. Our success is, among other factors, due to strong per- formance by our biggest brand, Interacoustics, which managed to grow its business even in a year that was heavily impacted by coronavirus. The strong performance was partly driven by Affinity Compact in the hearing aid fitting segment and by significant growth in the balance segment. Hearing Healthcare > Diagnostics Our business · Diagnostics (DKK million) H1 20 H2 20 FY 20 660 815 1,475 Growth Organic -3% 4% 1% Acquisitions 1% 1% 1% Local currencies -2% 6% 2% FX 0% -5% -3% Total -2% 0% -1% 2% GROWTH IN LOCAL CURRENCIES 1,475 REVENUE DKK MILLION Revenue 38 Demant · Annual Report 2020 Demant · Annual Report 2020 Our business · Diagnostics Interacoustics launches new solution for diagnosing dizzy patients A new milestone in diagnosing patients with balance conditions was reached in autumn 2020 when the third generation of Micromedical VisualEyes™ by Interacoustics was launched. The product is the new generation of diagnostic equipment aimed at helping patients with balance and dizziness issues both in the vestibular system and in the central nervous system. The new VisualEyes™ system features more applica- tions, for example the EyeSeeCam vHIT and several new tests, which makes the product relevant to more patient and customer groups. 39 Demant · Annual Report 2020 Communications 1,306 REVENUE DKK MILLION Our business · Communications Income statement H1 H2 FY DKK million 2020 2019 Growth 2020 2019 Growth 2020 2019 Growth Revenue 546 760 1,306 Production costs -291 -358 -649 Gross prot 255 402 657 Gross margin 46.7% 52.9% 50.3% R&D costs -78 -91 -169 Distribution costs -144 -213 -357 Administrative expenses -12 -17 -29 Share of prot after tax, associates and joint ventures - 28 - 38 - 66 Operating prot (EBIT) 21 28 -25% 81 38 113% 102 66 55% EBIT margin 3.8% 10.7% 7.8% 40 Demant · Annual Report 2020 Demant · Annual Report 2020 Communications Introduction In the following sections, we review the income statement for our Communications segment, which only comprises our headset business and operates under the EPOS brand. EPOS was fully consolidated into the Group with financial effect from 1 January 2020 as a result of the demerger of Sennheiser Communications, our 50/50 joint venture with Sennheiser electronic GmbH & Co. KG. The joint venture only focused on R&D and production and had no external distribution activities, as products were distributed through the subsidiaries of our joint venture partner. Consequently, the composition of the income statement has changed, so there are no accurate comparative figures for 2019. Revenue In H2, revenue in Communications amounted to DKK 760 million, which is significantly above our initial plans for the half-year. This reflects sequential growth of 39% compared to H1 driven by an acceleration of the already strong de- mand for virtual collaboration tools, which started in mid- March. All in all, revenue for the full year amounted to DKK 1,306 million, which is significantly above our initial plans despite a slow start to the year. Performance was strong in both Enterprise Solutions and Gaming, and revenue in both areas exceeded our plans to roughly the same extent. From a geographic perspective, sales exceeded our plans in all regions, but we saw extra- ordinarily strong performance in Europe, the historic strong- hold of the business, and almost two-thirds of EPOS’s reve- nue in 2020 was generated in this region. Revenue in North America accounted for roughly one fourth of total revenue followed by Asia and Pacific, and we see ample opportu- nities to grow our market shares in these regions. Gross prot Gross profit was DKK 402 million in H2, resulting in a gross margin of 52.9%. This corresponds to a margin expansion of 6.2 percentage points compared to H1 where significant- ly higher-than-normal freight charges and a particularly high demand for USB headsets, which have a relatively lower gross margin, had a dilutive effect on the gross margin. For the full year, the gross margin was 50.3%. Operating expenses (OPEX) OPEX amounted to DKK 321 million in H2, corresponding to a sequential growth rate of 37% from H1. The significant sequential growth reflects the strong revenue growth we have seen in the business, as we have continued to invest further in R&D and distribution activities, including sales and marketing activities. As outlined in the financial review for the Group, extraordinary branding costs were recognised as one-offs in 2020, but the total level was below our origi- nal expectations, as trade fairs and other activities were to a large extent cancelled in 2020 due to coronavirus. Some of these activities are, however, likely to take place in 2021 instead. Operating prot (EBIT) EBIT for H2 amounted to DKK 81 million, corresponding to an EBIT margin of 10.7%. Compared to H1, the significant margin improvement of 6.9 percentage points was driven by higher revenue and an improved gross margin. Although not directly comparable, EBIT was 113% higher than the Group’s share of profit after tax in the joint venture in H2 2019, i.e. prior to the demerger. EBIT for the full year was DKK 102 million, corresponding to a growth rate of 55% compared to the Group’s share of profit after tax in the joint venture in 2019 and to an EBIT margin of 7.8%. EPOS ADAPT660 41 Demant · Annual Report 2020 Our business · EPOS Communications - EPOS Market developments Enterprise headsets In the past year, the market witnessed a surge in demand for headsets and virtual collaboration tools following the outbreak of coronavirus, and we estimate that the enter- prise headset market has seen growth of around 30% in 2020. The global pandemic has led to a significant increase in remote working and a general acceleration of digitali- sation, and enterprises around the world have become accustomed to online meetings as a substitute for travel- ling. This has naturally boosted the demand for profession- al audio and video devices significantly. Our expectations of a structural growth rate in the underlying market remain unchanged at 8-10% per year, and while the coronavirus pandemic has boosted market growth in 2020, we expect that the enterprise headset market will continue to grow at these historic rates in the coming years. Gaming headsets The market for gaming headsets has also experienced sig- nificant tailwind from the pandemic due to the increase in online gaming that we have seen in the past year, and the market grew significantly more than the 8-10% that we see as the structural growth rate for the market. Aside from the abnormal tailwind in 2020, the gaming commu- nity continues to grow with the increasing popularity of esports across the globe. As the average age of gamers continues to go up, the demand for high-end solutions and premium headsets is expected to develop favourably and support growth in the overall market value. On the product side, the wireless trend we have seen in the past years in consumer headsets is now also catching on in the gaming segment, driving an opportunity for smaller in-ear form factors. Business update Our Communications business specialises in premium audio and video solutions for enterprises and gamers, offering cutting-edge design and performance based on leading and advanced technologies under the EPOS brand. Driven by the surge in demand for headsets and virtual collaboration tools, the performance of EPOS greatly exceeded our initial expectations for 2020 and contributed 9 percentage points to the Group’s growth in local currencies. After a soft start to the year where supply chain head- winds hampered sales, EPOS succeeded in exploiting the strong demand for headsets that arose as the pandemic spread across the globe from around mid-March. In par- ticular, we experienced strong demand for USB-wired products, and we also saw significant growth in sales through online channels. The strong demand continued throughout the year, and in H2, we successfully increased our production capacity and thus unit sales, the former having been a limiting factor in H1. Despite the increased production capacity, we still had a higher-than-normal level of open orders at the end of 2020. After having assumed end-to-end responsibility for distri- bution and establishing sales subsidiaries in many markets as part of the demerger process, EPOS was ready for an eventful year with focus on ensuring the successful launch of a completely new brand as well as new premium prod- ucts. As a consequence of coronavirus, we had to adjust the launch of the EPOS brand in 2020, which was originally planned – among other marketing initiatives – to be fuelled by our presence at a range of trade fairs and conferences, which were, however, cancelled. Instead, we converted to virtual set-ups, and marketing initiatives were to a large extent conducted online due to the increased working- from-home trend. Communications > Communications - EPOS 1,306 REVENUE DKK MILLION H1 H2 FY H1 H2 FY Communications 546 760 1,306 7pp 10pp 9pp Revenue Contribution to the Group’s total growth in local currencies (no comparative gures as Communications was not consolidated in 2019). 42 Demant · Annual Report 2020 Demant · Annual Report 2020 EPOS launches “Understanding Sound Experiences” report and highly successful “Bad Audio is Bad Business” campaign Bad audio is bad business, and “what?” is the most expensive word in business today. This is the clear conclusion of the latest survey performed by EPOS, which finds that 95% of audio end-users and decision-makers experience pain points relating to sound that affect their concentration or efficiency at work. Launched along with the successful “Bad Audio is Bad Business” campaign, EPOS’s marketing efforts have secured maximum global reach, strong brand engagement and a significant increase in the voice of the EPOS brand. Our business · EPOS 43 Demant · Annual Report 2020 Oticon Medical Neuro 2 Corporate information Shareholder information 44 Demant · Annual Report 2020 Demant · Annual Report 2020 Share capital and price development As of 31 December 2020, Demant’s nominal share capital was DKK 48,138,234 divided into 240,691,168 shares of DKK 0.20 each. All shares are the same class and carry one vote each. The change compared to the year before is due to the reduction of the company’s nominal share capital by DKK 919,173 through the cancellation of treasury shares approved at the annual general meeting on 10 March 2020. The Board of Directors has been authorised by the annual general meeting to increase the company’s share capital by a nominal value of up to DKK 6,664,384. Furthermore, the Board of Directors has been authorised to increase the share capital by an additional nominal value of up to DKK 2,500,000 in connection with the issued shares being offered to employees. Both authorisations are valid until 1 April 2021. The price of Demant shares increased by 14.7% in 2020, and on 31 December 2020, the share price was DKK 240.60, corresponding to a market capitalisation of DKK 57.7 billion (excluding treasury shares). The average daily trading turnover was DKK 99.8 million. The company is a constituent of the OMX Copenhagen 25 Index (C25), which covers the 25 largest and most frequently traded shares on Nasdaq Copenhagen. The C25 Index increased by 33.7% during the year. Ownership William Demant Foundation holds the majority of shares in Demant through its investment company William Demant Invest and has previously communicated its intention to maintain an ownership interest of 55-60% of Demant’s share capital. As of 31 December 2020, William Demant Foundation held – either directly or indirectly – approx. 58% of the share capital. As per company announcement no. 2017-08 dated 27 July 2017, Canada Pension Plan Investment Board owned 20,352,691 shares, or 7.86% of the share capital, at the time. No other shareholders had flagged an ownership interest of 5% or more as of 31 December 2020. As of 31 December 2020, the company held 793,959 trea- sury shares, corresponding to 0.33% of the share capital. * Excluding treasury shares. Corporate information · Shareholder information Specication of movements in share capital (DKK 1.000) 2020 2019 2018 2017 2016 Share capital at 1.1. 49,057 50,474 51,793 53,216 54,425 Capital reduction -919 -1,416 -1,319 -1,423 -1,209 Share capital at 31.12. 48,138 49,057 50,474 51,793 53,216 Nominal value per share, DKK 0.20 0.20 0.20 0.20 0.20 Total number of shares, thousand 240,691 245,287 252,368 258,966 266,081 Share information Highest share price, DKK 244.4 237.2 318.6 188.9 145.0 Lowest share price, DKK 132.2 160.45 167.4 122.3 105.6 Share price, year-end, DKK 240.6 209.8 184.9 173.5 122.8 Market capitalisation, DKK million 57,718 50,470 45,308 43,864 31,829 Average trading turnover, DKK million 99.8 112.4 128.6 69.3 63.1 Average number of shares, million 239.78 243.55 249.14 256.6 263.75 Number of shares at 31.12., million 239.90 240.56 245.22 252.82 259.19 Number of treasury shares at 31.12., million 0.8 4.7 7.1 6.1 6.9 Shareholder information 45 Demant · Annual Report 2020 Corporate information · Shareholder information 0 50 10 0 15 0 20 0 25 0 30 0 35 0 40 0 45 0 10 0 12 0 14 0 16 0 18 0 20 0 22 0 24 0 26 0 28 0 30 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Daily turnover (DKK million) Sh are price (DKK) Turnover Demant OMX C25 (rebased) Dividend and share buy-backs The company uses its substantial cash flow from operating activities for investments and acquisitions, and any excess liquidity will be used for continuous share buy-backs. Until the next annual general meeting in March 2021, the Board of Directors has been authorised to let the company buy back shares at a nominal value of up to 10% of the share capital. The purchase price may, however, not de- viate by more than 10% from the price quoted on Nasdaq Copenhagen. Investor Relations (IR) Demant strives to ensure a steady and consistent flow of information to IR stakeholders in order to promote the basis for a fair pricing of the company’s shares – pricing that will at any time reflect the company’s strategies, financial capabilities and outlook for the future. The flow of information will contribute to a reduction of the com- pany-specific risk associated with investing in Demant shares, thereby leading to a reduction of the company’s cost of capital. We aim to reach this goal by continuously providing rele- vant, correct, adequate and timely information in our com- pany announcements. In addition to the statutory publi- cation of annual reports and interim reports, we publish quarterly interim management statements, containing updates on the Group and its financial position and re- sults in relation to the full-year outlook, including updates on important events and transactions in the period under review. Our interim management statements do not in- clude actual figures. With the release of the Annual Report 2020, we have increased the level of disclosure by providing segmental profit and loss statements for Hearing Healthcare and Communications, and with respect to the former, we have decided to report revenue separately for our Hearing Aids and Hearing Care businesses. Both initiatives serve the purpose of providing relevant, correct and adequate information about our Group. We strive to maintain an active and open dialogue with analysts as well as current and potential investors, which helps us stay updated on the views, interests and opinions of the company’s various stakeholders. At our annual ge- neral meeting and through presentations, individual meet- ings, participation in investor conferences, webcasts, capi- tal market days etc., we aim to maintain an ongoing dia- logue with a broad spectrum of IR stakeholders, and in 2020, we held more than 450 investor meetings and pre- sentations. In 2020, the vast majority of these meetings were held in virtual settings because of travel restrictions and social distancing measures, but we expect – and welcome – an increase in the number of virtual meetings in the coming years. We also use our website, www.demant.com, as a means of communication with our stakeholders. At the end of 2020, 26 equity analysts were covering Demant. We refer to our website for a full list of analyst coverage. Demant has a three-week quiet period prior to publication of annual reports, interim reports and interim management statements where communication with IR stakeholders is restricted. 46 Demant · Annual Report 2020 Demant · Annual Report 2020 Corporate information · Shareholder information Company announcements and investor news in 2020 2 Jan Managers’ transactions 4 Feb Annual Report 2019 4 Feb Notice to annual general meeting 10 Mar Decisions of annual general meeting 15 Mar Effects of coronavirus – outlook for 2020 withdrawn due to uncertainty 20 Apr Capital reduction as well as total number of voting rights and capital 5 May Interim Management Statement 9 Jun New dates for Demant Capital Market Days – investor news 17 Jun Update on the effects of coronavirus 2 Jul Managers’ transactions 17 Aug Interim Report 2020 25 Sep Updated financial calendar 2020 13 Oct Interim Management Statement 26 Nov Financial calendar 2021 30 Nov Demant announces launch of new flagship hearing aids – investor news 9 Dec Updated outlook for H2 2020 Financial calendar 2021 22 Jan Deadline for submission of items for the agenda of the AGM 9 Feb Annual Report 2020 5 Mar Annual general meeting 4 May Interim Management Statement 16-17 Jun Capital Market Days 12 Aug Interim Report 2021 2 Nov Interim Management Statement Annual general meeting 2021 The annual general meeting will be held on Friday, 5 March 2021 at 3:00 p.m. as a fully online meeting due to corona- virus. By participating online, it is possible to follow the live webcast, ask the Board of Directors questions via chat and cast votes. Contact information for investors and analysts Phone: +45 3917 7300 E-mail: [email protected] Mathias Holten Møller Head of Investor Relations Christian Lange Investor Relations Ofcer 47 Demant · Annual Report 2020 William Demant Foundation, Demant’s majority share- holder, was founded in 1957 by William Demant, son of the company’s founder Hans Demant. Its primary goal is to safeguard and expand the Demant Group’s business and provide support for various commercial and charitable causes with particular focus on the fields of audiology and hearing impairment. William Demant Invest, which is a wholly owned holding company for all William Demant Foundation’s investment activities, holds the Foundation’s shares in Demant. Charitable tasks are thus handled by the Foundation itself and the Foundation’s investment activities by William Demant Invest. Voting rights and decisions to buy and sell Demant shares are still exercised and made, respectively, by William Demant Foundation. In accordance with William Demant Invest’s investment strategy, the Foundation’s investments – apart from an ownership interest in Demant – also include other assets, as William Demant Invest can make active investments in companies whose business model and structure resemble those of the Demant Group but fall outside the Group’s strategic sphere of interest. The investments include, among others, majority ownership of Össur and Vision RT. The Foundation has made a management agreement on a commercial arm’s length basis with Demant, which governs the exchange of various investment support and administrative services between the Foundation, William Demant Invest and Demant. Please also see Note 8.1. William Demant Foundation Concert at Ofelia Beach, Copenhagen 2019 Supported by William Demant Foundation 48 Demant · Annual Report 2020 Demant · Annual Report 2020 Risk management activities Risk management activities Risk management activities in the Demant Group first and foremost focus on the business-related and financial risks to which the Group is fairly likely to be exposed. In connec- tion with the preparation of the Group’s strategic, budget- ary and annual plans, the Board of Directors considers the risks identified. In general, we act in a stable market with a limited number of players, and under normal circumstances, the risks to which the Group may be exposed do not change in the short term. Business risks The major risks to which the Group may be exposed are of a business nature – be they risks within the Group’s control or external risks due to, for instance, the behaviour of the competition. Coronavirus For most of 2020, coronavirus presented a challenge to the Group beyond comparison, and while we are always exposed to the inherent risk of working in physical proxi- mity to our users, patients and customers, the global pan- demic was unprecedented. We faced widespread lock- downs in virtually all hearing healthcare markets, and many activities in our Group came to an almost complete stop, which included the temporary closure of hearing clinics and the postponement of elective surgeries, such as cochlear implant surgeries. Going into 2021, coronavirus continues to pose a risk to our business, but as we learned in 2020 where we saw remarkable recovery in the hearing healthcare market as governments eased restrictions, there have been no changes to the fundamental driver of de- mand for hearing healthcare. Innovation Aside from coronavirus, the hearing healthcare market in which we act is a highly product-driven market where our significant R&D initiatives help underpin our market position. It is thus vital in the long term to maintain our innovative edge and to attract the most qualified and competent staff. Our continuous development of new products carries inherent product risks, including the risk of delay of launches of new products. An important part of our ongoing product innovation is to take out, protect and maintain patents for our own groundbreaking product development and technology. These are indeed complicated processes in the hearing healthcare industry, and we therefore continue to maintain and develop our competen- cies in this area. It is our policy to continuously watch that third-party products do not infringe our patents and that our products do not infringe third-party patents. From time to time, the Group is involved in legal disputes, but we are of the opinion that these do not or will not significantly affect the Group’s financial position. As a rule, we seek to make adequate provisions for legal proceedings. Supply We closely monitor our supply situation and seek to ensure that we always have an inventory level that can counter any interruptions in production. In 2020, the outbreak of coronavirus presented a challenge to the supply of goods and raw materials in many industries, including the mar- kets for hearing healthcare and professional headsets, but due to the close monitoring of our supply situation, we did not face any critical disruptions to our operations. We do, on a continuous basis, evaluate the geographical location and dependency of key suppliers of raw materials and components to ensure that we strike the right balance between flexibility, exposure and costs. Product recalls Product recalls also constitute a business risk in relation to bone anchored hearing systems and cochlear implants, specifically in relation to claims-related costs, such as the cost of replacing products, medical expenses, compensa- tion for actual damage as well as legal fees. We seek to minimise the risk of product recalls by meeting detailed production requirements, by living up to well-defined quality control standards and by extensive testing. Regulatory risks As a major player in the hearing healthcare market, the Group is also exposed to certain regulatory risks in terms of changes to product requirements, reimbursement schemes and public tenders in the markets where we operate. In August 2017, US lawmakers passed new legislation, requiring the Food and Drug Administration (FDA) to introduce a new over-the-counter (OTC) cate- gory of hearing aids within three years. The formal dead- line for the release of the draft legislation has now been exceeded, and it remains unclear when the OTC category will be established. In any case, we expect any impact of this legislation on the hearing aid industry to be limited, but until the final design of the category has been defined by the FDA, the impact of this legislation is considered part of the regulatory risks to which the Group is exposed. Over the past couple of years, we have seen an increasing part of hearing aid purchases in the US being covered either partly or fully by insurance. The resulting emergence of a number of large managed care organisations could potentially pose a risk to the ASP in Hearing Aids due to consolidation on fewer hands of large volumes of hearing aids. It could, however, also pose a risk to our Hearing Care Corporate information · Risk management activities 49 Demant · Annual Report 2020 Corporate information · Risk management activities business, as managed care organisations aim to capture the margin on product sales at the expense of hearing aid retailers by only offering retailers a fee for performing the actual fitting of the hearing aids. In response to this trend, we are working on adapting our operating model to a higher level of efficiency, which we have already done in other markets that have seen changes to reimbursement schemes over the years. On a similar note, discussions are currently ongoing in the US about potentially introducing Medicare coverage for hearing aids. Even though these discussions are still at an early stage, the passing of legislation to that effect could potentially pose a risk for hearing aid sales in the US, depending on the final design of such legislation. While we closely follow the progress of the UK’s exit from the EU (Brexit), we do not expect any significant impact on our business, as medical equipment is exempt from import duty. In addition, we have sufficient inventory in local stock, and we do not expect Brexit to result in any significant disruption of the supply of medical equipment into the UK. It is the nature of our business to operate across markets with different characteristics, including different customs clearance processes. Our logistical and operational set-ups are flexible, and short lead times allow us to adapt to the business environment. Overall, we feel well positioned to respond to regulatory changes, and our broad presence in the hearing health- care market should help minimise any impact on the Group as a whole. IT infrastructure Being a large, global organisation, we are naturally de- pendent on a number of IT systems and on the general IT infrastructure to operate efficiently across our value chain. This entails the risk of system errors, human errors, data breaches or other interruptions that may impact the Group financially. We continuously seek to minimise these risks, and our IT strategy includes both prevention and contingency plans. As our Group becomes increasingly digitalised, more de- vices and control systems are connected online, resulting in a broader interface across the IT infrastructure that could potentially be compromised. Threats may include attempts to access information, computer viruses, denial of service and other digital security breaches. In September 2019, the Group’s IT infrastructure was hit by cybercrime. After thorough investigations, we concluded that no per- sonal data had been exposed, extracted or accessed as a result of the incident. The IT incident was reported to the Danish Data Protection Agency (DDPA) in accordance with the EU General Data Protection Regulation (GDPR), and in 2020, we received the Agency’s final assessment of the incident. The Agency found that we had processed person- al data in accordance with the provisions of the GDPR, and it did not express any criticism of Demant’s security level or handling of the matter. The final assessment concluded the Agency’s investigation of the matter. The US Office for Consumer Rights (OCR) is also reviewing our response to the IT incident based on concern raised by a consumer. We are still awaiting the assessment from the OCR. We are – and will continue to be – committed to continu- ously improving the Group’s IT security. During the recovery process from the IT incident, we took steps to initiate a wide range of security activities and detection measures to further improve the level of IT security. We have con- ducted a maturity assessment of our IT security based on the Cybersecurity Framework of the National Institute of Standards and Technology (NIST) to focus our work on relevant parameters. The increasing digitalisation also means increased volume and complexity of the personal data collected by the Group. Sustainability risks The Demant Group is by nature an impact business that seeks to make a true difference for people living with hearing loss, and the Group thus contributes directly to improving world health. As a natural part of operating our business, we seek to limit the risk of adversely impacting our employees, society and the environment – in such areas as human and labour rights, retention, CO2 emissions as well as anti-bribery and anti-corruption – by working with the four pillars of our sustainability framework, which pri- marily have to do with our operational practices: people and culture, society and local community, environment and climate and business ethics and governance. For each pil- lar, we have individual ambitions, initiatives and targets that drive our progress. Please also refer to our 2020 Sustainability Report. Financial risks Financial risk management concentrates on identifying risks in respect of exchange rates, interest rates, credit and liquidity with a view to protecting the Group against potential losses and ensuring that our forecasts for the current year are only to a limited extent affected by changes or events in the surrounding world. It is the Group’s policy to exclusively hedge financial risks arising from our com- mercial activities and not to undertake any financial trans- actions of a speculative nature. Exchange rate risks With around two-thirds of the Group’s sales being invoiced in other currencies than Danish kroner and euros, reported revenue is significantly affected by movements in the Group’s trading currencies. The Group seeks to hedge against exchange rate risks – mainly through forward exchange contracts with a horizon of up to 18 months. In relation to exchange rate fluctuations, hedging provides some predictability in terms of profit and gives us the opportunity – and necessary time – to potentially redirect business arrangements in the event of persistent changes in foreign exchange rates. Besides entering into forward exchange contracts, the Group aims to hedge such chang- es in foreign exchange rates by seeking to match positive and negative cash flows in the main currencies as much as possible. 50 Demant · Annual Report 2020 Demant · Annual Report 2020 Corporate information · Risk management activities Please see Note 2.2 for the impact on consolidated operat- ing profit (EBIT) and equity for the year, given a change of 5% in the currencies with the highest exposure. Please see Note 2.3 for an overview of the material forward exchange contracts in place as of 31 December 2020 to hedge against the Group’s exposure to movements in ex- change rates. At the end of 2020, the fair value of the Group’s forward exchange contracts was DKK 68 million, consisting of unrealised gains of DKK 80 million and losses of DKK 12 million. Please refer to Note 2.3 and 4.4 for more details. Interest rate risks In order to secure attractive interest rates for the Group in the long term and as a consequence of our attractive funding possibilities in the financial market, more than half of the Group’s debt is funded through medium-term committed facilities with fixed rates and through financial instruments, which limits the interest rate risk. All in all, the Group’s interest expenses are very low with a manageable interest rate risk. The Group’s net interest-bearing debt (NIBD) was DKK 7,135 million as of 31 December 2020. Based on this level, a rise of 1 percentage point in the general interest rate level will cause an increase in annual interest expenses before tax of DKK 10 million (DKK 17 million in 2019). Credit risks The Group’s credit risks relate primarily to trade receivables and loans to customers or business partners. Our customer base is fragmented, so in general, credit risks only involve minor losses on loans to individual customers. The accumu- lated revenue from our ten largest customers accounts for approx. 11% of total consolidated revenue. Furthermore, when granting loans, we require that our counterparties provide security in their business. Overall, we therefore estimate that the risk relative to our total credit exposure is well-balanced at Group level. The maximum credit risk relating to receivables matches the carrying amounts of such receivables. Overall, the Group has limited deposits with financial institutions for which reason the credit risk of deposits is considered to be low. In 2020, the Group made an additional provision for bad debt of DKK 150 million, reflecting the increased risk of customers defaulting on their debt due to coronavirus. The provision was partly reversed by DKK 50 million to- wards the end of the year as a result of an updated risk assessment. Liquidity risks The Group aims to have sufficient cash resources at its disposal to be able to take appropriate steps in case of unforeseen fluctuations in both cash inflows and cash outflows. We have access to considerable undrawn credit facilities, and the liquidity risk is therefore considered to be low. In light of the uncertainty related to the outbreak of coronavirus in spring 2020, we expanded our available credit facilities considerably during the year, and through- out the process, we have had strong support from both commercial and non-commercial banks. We are of the opinion that the Group has strong cash flows and a satis- factory credit rating, and the Group has not defaulted on loan agreements neither in the financial year 2020 nor in previous years. Financial reporting process and internal control Once a year, we carry through a very detailed planning and budgetary process, and any deviations from the plans and budgets resulting from this process are care- fully monitored month by month. In terms of sales and costs, month-over-month development is very similar from one year to the other, and due to the repetitive nature of our business, deviations will normally become visible fairly quickly. To ensure high quality in the Group’s financial reporting systems, the Board of Directors and Executive Board have adopted policies, procedures and guidelines for financial reporting and internal control to which the subsidiaries and reporting units must adhere, including: • Continuous follow-up on the results achieved compared to the approved budgets • Policies for IT, insurance, cash management, procurement etc. • Reporting instructions as well as reporting and finance manuals The responsibility for maintaining sufficient and efficient internal control and risk management in connection with financial reporting lies with the Executive Board. The Board of Directors has assessed the Group’s existing control environment and concluded that it is adequate. Safeguarding corporate assets Management continuously seeks to minimise the financial consequences of any damage to corporate assets, including operating losses resulting from such damage. We have invested in security and surveillance systems to prevent damage and to minimise such damage, should it arise. Major risks, which cannot be adequately minimised, are identified by the company’s Management, which will en- sure that appropriate insurance policies are, on a conti- nuous basis, taken out under the Group’s global insu- rance programme administered by recognised and cred- it-rated insurance brokers and that such insurances are taken out with insurance companies with high credit rat- ings. The Group’s insurance programme has deductible clauses in line with normal market terms. Following the IT incident in 2019, the company has increased its cyber insurance coverage. The Board of Directors reviews the company’s insurance policies once a year, including the coverage of identified risks, and is briefed regularly on developments in identified risks. The purpose of this re- porting is to keep the Board members fully updated and to facilitate corrective action to minimise any such risks. 51 Demant · Annual Report 2020 From Demant’s I am sound corporate film 52 Demant · Annual Report 2020 Demant · Annual Report 2020 Corporate information · Sustainability Sustainability In 2020, we further developed our sustainability approach to reflect our commitment to and ambitions for our work. Aside from focusing on our main contribution to society, we are strengthening sustainability in our operational practic- es. In the coming years, we have two main priorities in this regard: Diversity and inclusion as well as climate impact. While we focus on these areas in our new sustainability strategy, we will continue to improve other important areas of our business. Demant is and has always been a responsible and well-functioning business. Established in 1904 out of a desire to help people with hearing loss, Demant’s positive contribution to a healthy society has always driven our business. Sustainability reporting In addition to our annual report, we publish a Sustainability Report every year. The report serves as Demant’s Communication on Progress report to the United Nations Global Compact and as our statement on the UK Modern Slavery Act. Furthermore, the report serves as the statutory report to be presented under sections: 99a, 99b and 107d of the Danish Financial Statements Act. On the following pages, we highlight our main sustainability achievements of the year. The full report is available on our website www.demant.com/about/sustainability 53 Demant · Annual Report 2020 Our approach to sustainability The new direction we have taken for our sustainability work builds on a thorough assessment of the most impor- tant sustainability topics for Demant and our stakeholders as well as on our current and potential contributions to the UN Sustainable Development Goals. Our main contribution to society is clear: Life-changing differences through hearing health. This is the core of our sustainability framework. Connected to the core, we have four pillars of our sustainability work that primarily have to do with our operational practices. For each pillar, we have individual ambitions, projects and targets that drive our progress. Society & local community People & culture Life-changing differences through hearing health Business ethics & governance Environment & climate Corporate information · Sustainability 54 Demant · Annual Report 2020 Demant · Annual Report 2020 Demant is an impact business. For more than 115 years, our company has contributed to hearing health, and from this platform, we have expanded into the broader area of audio. Hearing and our ability to innovate this area are the es- sential reference points for the whole Group. We enable millions of people to experience the joy of sound and good hearing, and with our groundbreaking research, innovative technologies and services, we are let into people’s lives and involved in some of the most important aspects of living: The ability to communicate, socialise and be actively en- gaged without constraints. In 2020, we have: • Helped nearly 2 million hearing aid users • Helped well above 10,000 implant users suffering from profound, conductive or single-sided hearing loss • Facilitated the diagnosing of a three-digit million number of people with suspected hearing loss • Facilitated the hearing screening of a two-digit million number of newborns • Conducted research in cooperation with academia, health authorities and the industry to deepen our understanding of hearing, health and the brain The core: Life-changing differences through hearing health MAICO easyScreen_BERAphone 55 Demant · Annual Report 2020 People & culture Our employees are our greatest strength and our most valuable resource. Their well-being and engagement are fundamental to our success and our Management’s top priority. Main results in 2020 Global engagement score up from 3,83 to 3,93 on a scale from 1-5. 42% female managers globally. 1 percentage point increase in the number of female managers since 2019. Another female member elected to the Board of Directors. 40% of the Board members elected by the shareholders are female. New diversity and inclusion policy and framework under development. 584 (473) 426 (326) 42% 58% (41%) (59%) Gender distribution Society & local community A company is an important part of society, and for the Demant Group, it is paramount to be a good neighbour in the communities in which we operate. That means sharing our resources, donating to purposeful causes and engaging in impactful projects around the world. Main results in 2020 DKK 111.9 million donated by William Demant Foundation. DKK 61.1 million to hearing health, research and educa- tion and DKK 50.8 million to cultural and social projects. Campaign for Better Hearing: 52,342 people screened, USD 267,277 raised and 55 free hearing aids provided. TOTAL 111.9 DKK MILLION 2020 3.93 2019 3.83 Corporate information · Sustainability 56 Demant · Annual Report 2020 Demant · Annual Report 2020 Environment & climate In the Demant Group, we want to leave the planet in good shape for future generations. Therefore, we need to address our impact and limit our footprint. Main results in 2020 Business ethics & governance In Demant, we comply with all rules and regulations and place great emphasis on always conducting our business in an ethical manner. We believe that going the extra mile and very often going beyond what local law requires can be necessary and can have a positive impact on local governments and practices. Main results in 2020 Due predominantly to coronavirus restrictions, the Group’s greenhouse gas (GHG) emissions per employee decreased by 20%. Launch of smarter and greener hearing aid packaging. Redesigned wax filter containers and optimised manufacturing process to save 11,5 tonnes of plastic per year. Project launched in late 2020 to expand our emission reporting to scope 3, to identify actions for emission reductions and to set measurable targets. Increased focus on working from home in accordance with all necessary data privacy and IT security measures due to coronavirus. Contributing to green energy production Through its investment company, William Demant Invest (WDI), William Demant Foundation made an active choice in 2012 to contrib- ute to a cleaner world by investing in the Borkum Riffgrund 1 wind farm. WDI’s share of electricity produced amounts to 183,700,000 kWh annually. By comparison, the Demant Group uses around 20% of that amount or 33,700,000 kWh of electricity annually. New business ethics compliance programme launched with the Demant Group Code of Conduct and Whistleblower scheme. The launch included online training of employees, special training sessions for internal champions, country managers and all other top managers as well as a global communication campaign. Corporate information · Sustainability GHG emissions per employee decrease 20% 57 Demant · Annual Report 2020 The work on corporate governance is an ongoing process for the Board of Directors and Executive Board. Once a year, the Board of Directors and Executive Board review the company’s corporate governance principles. In that context, we consider the corporate governance principles that derive from legislation, recommendations and good practices. We focus on developing and maintaining a transparent corporate governance structure that pro- motes responsible business behaviour and long-term value creation. Recommendations issued by the Danish Committee on Corporate Governance and adopted by Nasdaq Copenhagen are best-practice guidelines for the governance of companies admitted to trading on a regulated market in Denmark. When reviewing our cor- porate governance structures, we determine the extent to which the company complies with the recommendations and regularly assess whether the recommendations give rise to amendments to our rules of procedure or manageri- al processes. When reporting on corporate governance, we follow the “comply or explain” principle. Demant follows 44 of the 47 recommendations. The few cases (three) where we have chosen to deviate from a recommendation are well-founded, and we explain what we do instead. To further increase transparency, we provide supplementary and relevant information, even when we follow the recommendations. Corporate governance EPOS EXPAND 80T Corporate information · Corporate governance 58 Demant · Annual Report 2020 Demant · Annual Report 2020 Corporate information · Corporate governance A complete presentation of the recommendations and how we comply, the statutory report on corporate governance, is available on our website, www.demant.com/about/sustainability/ The report as well as the financial reporting process and internal control described in Risk management activities in this Annual Report, constitute Demant’s statement on corporate governance, cf. section 107b of the Danish Financial Statements Act. Tasks and responsibilities of the Board of Directors In accordance with Danish legislation, Demant has a two- tier management system comprising the Board of Directors and the Executive Board, with no individual being a mem- ber of both. The division of responsibilities between the Board of Directors and the Executive Board is clearly out- lined and described in the Rules of Procedure for the Board of Directors and the Instructions for the Executive Board. The Board of Directors is responsible for the overall stra- tegic management and for the financial and managerial supervision of the company, the ultimate goal being to ensure long-term value creation. On an ongoing basis, the Board of Directors evaluates the work of the Executive Board as for instance reflected in the annual plan prepared for the Board of Directors. Composition and organisation The Board of Directors has eight members: five members elected by the shareholders at the annual general meeting and three members elected by staff in Denmark. Niels B. Christiansen has been Chairman of the Board since 2017. Shareholders elect Board members for a term of one year, and staff elect Board members for a term of four years. Staff-elected members are elected in accordance with the provisions of the Danish Companies Act. Although the Board members elected by the annual general meeting are up for election every year, the individual Board members are traditionally re-elected and sit on the Board for an extended number of years. This ensures consistency and maximum insight into the conditions prevailing in the company and the industry. Such consistency and insight are considered important in order for the Board members to bring value to the company. Of the five Board members presently elected by the shareholders at the annual general meeting, Benedikte Leroy, Anja Madsen and Lars Rasmussen are considered independent. Niels B. Christiansen and Niels Jacobsen are not considered independent as they are associated with William Demant Foundation. Niels B. Christiansen, Niels Jacobsen and Anja Madsen stand for re-election at the annual general meeting in March 2021. Lars Rasmussen and Benedikte Leroy do not stand for re-election. The Board proposes that Sisse Fjelsted Rasmussen and Kristian Villumsen be elected new members of the Board. If the proposals are adopted, they will be considered independent. Kristian Villumsen brings excessive knowledge and commercial insights into the MedTech industry. Sisse Fjelsted Rasmussen has strong competences in finance, accounting and tax and will become chairman of the audit committee after Lars Rasmussen. The Board is composed to ensure the right combination of competencies and experience, with extensive interna- tional managerial experience and board experience from major listed companies carrying particular weight. This also applies when new Board candidates are selected. Since 2012, Demant has had a diversity policy and has taken specific initiatives aimed at ensuring gender equality. The age, gender, education and competences of the mem- bers of our Board of Directors are listed in the Annual Report 2020. At the annual general meeting in March 2020, the Board of Directors reached its target to have at least two female members before the end of 2020, and with 40% female members and 60% male members, we have now reached an even distribution between the Board members elected by the shareholders. As part of our ambitions to ensure diversity and inclusion in the Group, we have worked on preparing a new Demant diversity and inclusion policy, which will cover a broader definition of diversity than merely gender. We are still working on amending this policy for the Group and will in that context decide on our need to have a diversity policy with a broader definition of diversity for the Board of Directors and Executive Board. On our website, www.demant.com/about/management/, we describe the competencies and qualifications that the Board of Directors deems necessary to have at its overall disposal in order for the Board to be able to perform its tasks for the company. Board committees The company’s Board of Directors has set up an audit committee. The Board of Directors appoints the chairman of the audit committee, who must be independent and must not be Chairman of the Board of Directors. Lars Rasmussen is chairman of the audit committee. The company’s Board of Directors has also set up a no- mination committee. The members are the Chairman and the Deputy Chairman of the company’s Board of Directors, the Chairman and the Deputy Chairman of the company’s major shareholder, William Demant Foundation, and the President & CEO of the company. The Chairman of the Board also chairs the nomination committee. 59 Demant · Annual Report 2020 Corporate information · Corporate governance A remuneration committee, consisting of the Chairman and the Deputy Chairman of the company’s Board of Directors, has also been set up. Additionally, the Board of Directors set up an IT security committee in 2019 whose members are the Chairman and the Deputy Chairman of the company’s Board of Directors and the chairman of the audit committee. Meetings in 2020 and attendance In 2020, the Board of Directors convened on seven occasions. The audit committee held three meetings in connection with ordinary Board meetings. The nomi- nation committee held two meetings, the remuneration committee held three meetings and the IT security committee held three meetings. Evaluation of the performance of the Board of Directors Once a year, the Chairman of the Board of Directors performs an evaluation of the Board’s work. The evalu- ation is performed either through personal, individual interviews with the Board members or by means of a questionnaire to be filled out by the individual Board members. In both instances, the findings of the evaluation are presented and discussed at the subsequent Board meeting. At least every third year, the evaluation is per- formed with external assistance. At the evaluation in 2020, external assistance was included, and the feedback was based on individual meetings with each Board member. Overall, the evaluation confirmed that the Board performs high-quality work and that it is diligent and well-functioning. The collaboration between the Board of Directors and the Executive Board works very well, and there is an open and trustful working atmosphere. The work performed by the Board takes its starting point in the annual wheel, which is continuously refined and up- dated and ensures the Board’s commitment and immersion into relevant areas. As a result of the evaluation, the Board decided to dedicate more time and effort to the long-term strategic development of the company to continuously ensure that the potential of the company is exploited to the fullest. Board of Directors’ and Executive Board’s remuneration Demant has a remuneration policy and publishes a remu- neration report. At the annual general meeting in March 2020, a revised remuneration policy was approved to com- ply with the new provision in section 139(a) of the Danish Companies Act. The remuneration report is available on our website www.demant.com. The report will be submitted for advisory vote at the annual general meeting. January February March April May JuneJuly August September October November December Board meetings Audit committee meetings Nomination committee meetings Remuneration committee meetings IT security committee meetings Monthly reports Annual general meeting Strategy focus Evaluation of the Board of Directors Budget for the coming year 60 Demant · Annual Report 2020 Demant · Annual Report 2020 Corporate information · Executive Board Søren Nielsen (male) President & CEO Born 1970 21,637 shares (+3,270) René Schneider (male) CFO Born 1973 14,150 shares (+2,171) Joined the company in 1995 Education: Holds a M.Sc. in Engineering from the Technical University of Denmark Competences: Broad business and leadership experience from various management positions in the Group, including the commercial area, product innovation, quality and stra- tegic development. International board experience, strong insights into the MedTech industry as well as a wide net- work in the global hearing healthcare community Other positions: HIMPP A/S (M), HIMSA A/S (C), HIMSA II A/S (C), EHIMA (C), Vision RT Ltd. (M), Committee on Life Science under the Confederation of Danish Industry (C), Committee on Business Policy under the Confederation of Danish Industry (M), Central Board of the Confederation of Danish Industry (M) Joined the company in 2015 Education: Holds a M.Sc. in Economics from Aarhus University Competences: Broad business and financial leadership experience from various management positions with major listed companies leading to international experience in such areas as streamlining and re-establishing compa- nies, conducting M&A and driving value creation Areas of responsibility: Finance, HR, IT and Corporate Functions Executive Board Abbreviations C = Chairman, DC = Deputy Chairman, M = Member 61 Demant · Annual Report 2020 Corporate information · Board of Directors Joined the Board in 2017 Member of the audit, nomination, remuneration and IT security committees Considered independent: No Position: CEO, William Demant Invest A/S Other positions: KIRKBI A/S (DC), Nissens A/S (C), Thomas B. Thrige Foundation (C), ABOUT YOU Holding GmbH (DC), EKF Danmarks Eksportkredit (M). Related to William Demant Invest: Jeudan A/S (C), Össur hf. (C), Vision RT Ltd. (C), Founders A/S (C), Boston Holding A/S (M) Education: Holds a M.Sc. in Economics from Aarhus University Competences: International leadership experience from major, global companies in the global healthcare and MedTech industry, business management and board experience as well as in-depth insights into financial matters, accounting, risk management and M&A Attendance in Board and committee meetings: No absence Joined the Board in 2008 Chairman of the nomination, remuneration and IT security committees and member of the audit committee Considered independent: No Position: LEGO A/S, CEO & President Other positions: William Demant Foundation (DC), William Demant Invest A/S (M) and Committee on Business Policy under the Confederation of Danish Industry (C) Education: Holds a M.Sc. in Engineering from the Technical University of Denmark and an MBA from INSEAD Competences: International leadership experience from major, global industrial, consumer goods and high-tech companies, business management and board experience as well as strong insights into industrial policy Attendance in Board and committee meetings: No absence Niels B. Christiansen (male) Chairman since 2017 Born 1966 8,060 shares (unchanged) Board of Directors Niels Jacobsen (male) Deputy Chairman since 2017 Born 1957 1,001,340 shares (unchanged) Joined the Board in 2014 Member of the audit committee Considered independent: Yes Position: Senior Vice President and General Counsel, Volvo Trucks Education: Holds a Master of Laws degree from the University of Copenhagen Competences: International leadership experience as general counsel in large, global technology companies within both consumer and business-to-business segments; lived and worked in the UK and Belgium for many years Attendance in Board and committee meetings: No absence Benedikte Leroy (female) Born 1970 3,000 shares (unchanged) Joined the Board in 2020 Member of the audit committee Considered independent: Yes Position: Executive Vice President, Føtex Other positions: Lemvigh-Müller A/S (M) Education: Holds a B.Sc. in Economics from London School of Economics and an MBA from INSEAD Competences: International leadership experience from large companies in the retail segment; experienced leader of operations and transformation with focus on strategy exe- cution; lived and worked in the UK for the past many years Attendance in Board and committee meetings: No absence Anja Madsen (female) Born 1976 1,500 shares 62 Demant · Annual Report 2020 Demant · Annual Report 2020 Corporate information · Board of Directors Staff-elected Board member since 2017 and also from 2011-2015. Re-elected in 2019 for a term of four years Considered independent: N/A Position: Project Manager, Demant facility in Ballerup, Denmark Has been with the Demant Group since 2001 Education: Holds a M.Sc. in Electrical Engineering from the Technical University of Denmark and a Diploma in Business Administration (Organisation and Strategy) Attendance in Board and committee meetings: No absence Jørgen Møller Nielsen (male) Born 1962 366 shares (unchanged) Joined the Board in 2016 Chairman of the audit committee and member of the IT security committee Considered independent: Yes Other positions: Coloplast A/S (C), H. Lundbeck A/S (C), Igenomix s.l. (C), Committee on Diversity under the Confederation of Danish Industry (C), Danish Committee on Corporate Governance (DC) Education: Holds a B.Sc. in Engineering from Aalborg University and an Executive MBA from SIMI Competences: International leadership experience from global MedTech companies, management experience from such areas as innovation, globalisation, commercial models and efficiency improvements Attendance in Board and committee meetings: No absence Lars Rasmussen (male) Born 1959 22,500 shares (unchanged) Abbreviations C = Chairman, DC = Deputy Chairman, M = Member Staff-elected Board member since 2015. Re-elected in 2019 for a term of four years Considered independent: N/A Position: Director of Configuration & Test, R&D, Demant Has been with the Demant Group since 2002 Other positions: Danske Sprogseminarer A/S (M), Oticon A/S (M, staff-elected) Education: Holds a M.Sc. in Electrical Engineering from the Technical University of Denmark Attendance in Board and committee meetings: No absence Thomas Duer (male) Born 1973 1,335 shares (unchanged) Staff-elected Board member in 2019 for a term of four years Considered independent: N/A Position: Vice President of Sales, Interacoustics, a subsidiary company of the Demant Group Has been with the Demant Group since 2012 Education: Holds an MBA from Coventry University Attendance in Board and committee meetings: Absent from 1 meeting Casper Jensen (male) Born 1979 500 shares (unchanged) 63 Demant · Annual Report 2020 Financial report Sonic Captivate 64 Demant · Annual Report 2020 Demant · Annual Report 2020 The Board of Directors and Executive Board have today reviewed and approved the Annual Report 2020 of Demant A/S for the financial year 1 January – 31 December 2020. The consolidated financial statements are prepared and presented in accordance with International Financial Reporting Standards as adopted by the EU and additional requirements in the Danish Financial Statements Act. The Parent financial statements are prepared and presented in accordance with the Danish Financial Statements Act. Further, the Annual Report 2020 has been prepared in accordance with Danish disclosure requirements for listed companies. In our opinion, the consolidated financial statements and the Parent financial statements give a true and fair presen- tation of the Group’s and the Parent’s assets, liabilities and financial position at 31 December 2020, of the results of the Group’s and the Parent’s operations and of the Group’s cash flows for the financial year 1 January – 31 December 2020. In our opinion, Management’s commentary includes a true and fair view of the development in the operations and financial circumstances of the Group and the Parent, of the results for the year and of the financial position of the Group and the Parent as well as a description of the most significant risks and uncertainties facing the Group and the Parent. In our opinion, the Annual Report 2020 for Demant A/S with the file name DEMA-2020-12-31.zip for the financial year 1 January – 31 December 2020 for the Group and the Parent is prepared in compliance with the ESEF regulation. We recommend that the Annual Report 2020 be adopted at the annual general meeting on 5 March 2021. Smørum, 9 February 2021 Management statement Søren Nielsen, President & CEO Niels B. Christiansen, Chairman Thomas Duer Anja Madsen Casper Jensen Jørgen Møller Nielsen René Schneider, CFO Niels Jacobsen, Deputy Chairman Benedikte Leroy Lars Rasmussen Executive Board Board of Directors Financial report · Management statement 65 Demant · Annual Report 2020 Financial report · Independent auditor’s report Independent auditor’s report Opinion We have audited the consolidated financial statements and the Parent financial statements of Demant A/S for the financial year 1 January to 31 December 2020, which comprise the income statement, balance sheet, statement of changes in equity and notes, including a summary of significant accounting policies, for the Group as well as the Parent, and the statement of comprehensive income and the cash flow statement of the Group. The consoli- dated financial statements are prepared in accordance with International Financial Reporting Standards as adopted by the EU and additional requirements of the Danish Financial Statements Act, and the Parent financial statements are prepared in accordance with the Danish Financial Statements Act. In our opinion, the consolidated financial statements give a true and fair view of the Group’s financial position as of 31 December 2020 and of the results of its operations and cash flows for the financial year 1 January 2020 to 31 December 2020 in accordance with International Financial Reporting Standards as adopted by the EU and additional requirements under the Danish Financial Statements Act. Further, in our opinion, the Parent financial statements give a true and fair view of the Parent’s financial position as of 31 December 2020 and of the results of its operations for the financial year 1 January 2020 to 31 December 2020 in accordance with the Danish Financial Statements Act. Our opinion is consistent with our audit book comments issued to the audit committee and the Board of Directors. Basis for opinion We conducted our audit in accordance with International Standards on Auditing (ISAs) and the additional require- ments applicable in Denmark. Our responsibilities under those standards and requirements are further described in the Auditor’s responsibilities for the audit of the consoli- dated financial statements and the Parent financial state- ments section of this auditor’s report. We are independent of the Group in accordance with the International Ethics Standards Board of Accountants’ Code of Ethics for Pro- fessional Accountants (IESBA Code) and the additional requirements applicable in Denmark, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. To the best of our knowledge and belief, we have not pro- vided any prohibited non-audit services as referred to in Article 5(1) of Regulation (EU) No 537/2014. After Demant A/S was listed on Nasdaq OMX Copenhagen, we were appointed auditors for the first time on 29 April 1996 for the financial year 1996. We have been reappoint- ed annually by decision of the general meeting for a total contiguous engagement period of 24 years up to and including the financial year 2020. Key audit matters Key audit matters are those matters that, in our profes- sional judgement, were of most significance in our audit of the consolidated financial statements and the Parent financial statements for the financial year 1 January 2020 to 31 December 2020. These matters were addressed in the context of our audit of the consolidated financial state- ments and the Parent financial statements as a whole, and in forming our opinion thereon, and we do not provide a separate opinion on these matters. Accounting for business combinations Refer to Note 6.1 in the consolidated financial statements. The allocation of the purchase price in business combina- tions to other intangible assets acquired relies on assump- tions and judgements made by Management. Management has performed fair value calculations, which include judge- ments and estimates, including the future cash flow antici- pated from the acquired customer base and the discount rate applied. We have tested internal controls that address the account- ing for business combinations and tested the reasonable- ness of the key assumptions, including market potential, revenue and cash ow growth and discount rates. We assessed and challenged Management’s assumptions used in its fair value models for identifying and measuring customer bases and for other intangible assets, including: To the shareholders of Demant A/S 66 Demant · Annual Report 2020 Demant · Annual Report 2020 Financial report · Independent auditor’s report • The future cash flow projections by discussing with Management and key employees. • Consulted with subject matter experts regarding the valuation methodologies applied. • Tested the valuation model, including mathematical accuracy and obtained supporting evidence for future cash flow projections, estimates and key assumptions, including the applied discount rate. • Considered the impact of reasonably possible changes in key assumptions and performed sensitivity calcula- tions to quantify the impact of potential downside changes to Management’s models. • Assessed the adequacy and appropriateness of dis- closures in the notes and compliance with the require- ments of IFRS 3. Accounting for the business combination related to the demerger of Sennheiser Communications A/S Refer to Note 6.1 in the consolidated financial statements. On 1 January 2020, Demant A/S obtained control over the Gaming and Enterprise Solutions business within the joint venture Sennheiser Communication A/S through a demerger and thus effectively dissolved the joint venture. Consequently, Management has determined the purchase price based on fair value calculation of the business ob- tained and allocated this to the identifiable assets and liabilities. The business combination was recognised as of 1 January 2020 in the consolidated financial statements. The Gaming and Enterprise Solutions segments represent the new Communications segment in the consolidated financial statements. The determination of fair value and the allocation of the purchase price to identifiable assets and liabilities as well as the step-up gain recognised rely on Management’s judgements and assumptions, including the future cash flow anticipated from the business and the discount rate applied. We have evaluated the judgements and tested the reason- ableness of the key assumptions, including market poten- tial, revenue and cash ow growth and discount rate. We assessed and challenged Management’s assumptions used in its assessment of the fair value of the acquired business and determination of the purchase price, including: • Assessed Management’s process for determining the purchase price, including consulting with subject matter experts regarding the methodology and judgements made. • Considered Management’s process for identifying assets and liabilities acquired, including intangible assets and fair value of inventory, considering the rationale for the acquisition and the nature of the business. • Tested the valuation model, including mathematical accuracy and obtained supporting evidence for future cash flow projections, estimates and key assumptions, including the applied discount rate. • Considered the impact of reasonably possible changes in key assumptions and performed sensitivity calcula- tions to quantify the impact of potential downside changes to Management’s models. • Assessed the adequacy and appropriateness of dis- closures in the notes and compliance with the require- ments of IFRS 3 Business Combinations. Statement on the Management commentary Management is responsible for the Management com- mentary. Our opinion on the consolidated financial statements and the Parent financial statements does not cover the man- agement commentary, and we do not express any form of assurance conclusion thereon. In connection with our audit of the consolidated financial statements and the Parent financial statements, our re- sponsibility is to read the Management commentary and, in doing so, consider whether the Management commen- tary is materially inconsistent with the consolidated finan- cial statements and the Parent financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. 67 Demant · Annual Report 2020 Financial report · Independent auditor’s report Moreover, it is our responsibility to consider whether the Management commentary provides the information required under the Danish Financial Statements Act. Based on the work we have performed, we conclude that the Management commentary is in accordance with the consolidated financial statements and the Parent fi- nancial statements and has been prepared in accordance with the requirements of the Danish Financial Statements Act. We did not identify any material misstatement of the Management commentary. Management’s responsibilities for the consolidated nancial statements and the Parent nancial statements Management is responsible for the preparation of consoli- dated financial statements that give a true and fair view in accordance with International Financial Reporting Standards as adopted by the EU and additional require- ments of the Danish Financial Statements Act as well as the preparation of Parent financial statements that give a true and fair view in accordance with the Danish Financial Statements Act and for such internal control as Manage- ment determines is necessary to enable the preparation of consolidated financial statements and Parent financial statements that are free from material misstatement, whether due to fraud or error. In preparing the consolidated financial statements and the Parent financial statements, Management is responsible for assessing the Group’s and the Parent’s ability to continue as a going concern, for disclosing, as applicable, matters related to going concern and for using the going concern basis of accounting in preparing the consolidated financial statements and the Parent financial statements, unless Management either intends to liquidate the Group or the entity or to cease operations or has no realistic alternative but to do so. Auditor’s responsibilities for the audit of the consolidated nancial statements and the Parent nancial statements Our objectives are to obtain reasonable assurance about whether the consolidated financial statements and the Parent financial statements as a whole are free from ma- terial misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs and the additional requirements applicable in Denmark will always detect a material misstatement when it exists. Mis-statements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the eco- nomic decisions of users taken on the basis of these consolidated financial statements and these Parent financial statements. As part of an audit conducted in accordance with ISAs and the additional requirements applicable in Denmark, we exercise professional judgement and maintain profes- sional skepticism throughout the audit. We also: • Identify and assess the risks of material misstatement of the consolidated financial statements and the Parent financial statements, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations or the override of in- ternal control. • Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Group’s and the Parent’s internal control. • Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by Management. • Conclude on the appropriateness of Management’s use of the going concern basis of accounting in preparing the consolidated financial statements and the Parent financial statements, and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the Group’s and the Parent’s ability to continue as a going concern. If we conclude that a material uncer- tainty exists, we are required to draw attention in our auditor’s report to the related disclosures in the conso- lidated financial statements and the Parent financial statements or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor’s report. However, future events or conditions may cause the Group and the entity to cease to continue as a going concern. • Evaluate the overall presentation, structure and content of the consolidated financial statements and the Parent financial statements, including the disclosures in the notes, and whether the consolidated financial state- ments and the Parent financial statements represent the underlying transactions and events in a manner that gives a true and fair view. • Obtain sufficient appropriate audit evidence regarding the financial information of the entities or business activities within the Group to express an opinion on the consolidated financial statements. We are respon- sible for the direction, supervision and performance of the Group audit. We remain solely responsible for our audit opinion. 68 Demant · Annual Report 2020 Demant · Annual Report 2020 ____ Anders Vad Dons State-Authorised Public Accountant MNE no 25299 ______ Kåre Kansonen Valtersdorf State-Authorised Public Accountant MNE no 34490 We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we iden- tify during our audit. We also provide those charged with governance with a statement that we have complied with relevant ethical requirements regarding independence and communicate with them all relationships and other matters that may reasonably be thought to bear on our independence, and where applicable, related safeguards. From the matters communicated with those charged with governance, we determine those matters that were of most significance in the audit of the consolidated finan- cial statements and the Parent financial statements of the current period and are therefore the key audit matters. We describe these matters in our auditor’s report unless law or regulation precludes public disclosure about the matter or when, in extremely rare circumstances, we determine that a matter should not be communicated in our report because the adverse consequences of doing so would reasonably be expected to outweigh the public interest benefits of such communication. Report on compliance with the ESEF Regulation As part of our audit of the consolidated financial state- ments and the Parent financial statements of Demant A/S, we performed procedures to express an opinion on wheth- er the annual report of Demant A/S for the financial year 1 January 2020 to 31 December 2020 with the file name DEMA-2020-12-31.zip is prepared, in all material respects, in compliance with the Commission Delegated Regulation (EU) 2020/815 on the European Single Electronic Format (ESEF Regulation), which includes requirements related to the preparation of the annual report in XHTML format. Management is responsible for preparing an annual report that complies with the ESEF Regulation. This responsibility includes the preparing of the annual report in XHTML for- mat. Our responsibility is to obtain reasonable assurance on whether the annual report is prepared, in all material respects, in compliance with the ESEF Regulation based on the evidence we have obtained and to issue a report that includes our opinion. The procedures consist of testing whether the annual report is prepared in XHTML format. In our opinion, the annual report of Demant A/S for the financial year 1 January 2020 to 31 December 2020 with the file name DEMA-2020-12-31.zip is prepared, in all material respects, in compliance with the ESEF Regulation. Management is responsible for preparing an annual report that complies with the ESEF Regulation. This responsibility includes: • The preparing of the annual report in XHTML format; • The selection and application of appropriate iXBRL tags, including extensions to the ESEF taxonomy and the anchoring thereof to elements in the taxonomy, for financial information required to be tagged using judgement where necessary; • Ensuring consistency between iXBRL tagged data and the consolidated financial statements presented in human readable format; and • For such internal control as Management determines necessary to enable the preparation of an annual report that is compliant with the ESEF Regulation. Our responsibility is to obtain reasonable assurance on whether the annual report is prepared, in all material respects, in compliance with the ESEF Regulation based on the evidence we have obtained and to issue a report that includes our opinion. The nature, timing and extent of procedures selected depend on the auditor’s judgement, including the assessment of the risks of material depar- tures from the requirements set out in the ESEF Regulation, whether due to fraud or error. The procedures include: • Testing whether the annual report is prepared in XHTML format; • Obtaining an understanding of the company’s iXBRL tagging process and of internal control over the tagging process; • Evaluating the completeness of the iXBRL tagging of the consolidated financial statements; • Evaluating the appropriateness of the company’s use of iXBRL elements selected from the ESEF taxonomy and the creation of extension elements where no suita- ble element in the ESEF taxonomy has been identified; • Evaluating the use of anchoring of extension elements to elements in the ESEF taxonomy; and • Reconciling the iXBRL tagged data with the audited consolidated financial statements. In our opinion, the annual report of Demant A/S for the financial year 1 January to 31 December 2020 with the file name DEMA-2020-12-31.zip is prepared in all material respects, in compliance with the ESEF Regulation. Copenhagen, 9 February 2021 Deloitte Statsautoriseret Revisionspartnerselskab Business Registration No 33 96 35 56 Financial report · Independent auditor’s report 69 Demant · Annual Report 2020 Consolidated nancial statements Demant’s Hearing Aids business Greener hearing aid packaging 70 Demant · Annual Report 2020 Demant · Annual Report 2020 Consolidated nancial statements 71 Demant · Annual Report 2020 Financial report · Consolidated nancial statements Consolidated income statement (DKK million) Note 2020 2019 Revenue 1.2 14,469 14,946 Production costs 1.3 / 1.4 / 1.6 / 8.3 -4,276 -3,621 Gross prot 10,193 11,325 R&D costs 1.3 / 1.4 / 8.3 -1,261 -1,120 Distribution costs 1.3 / 1.4 / 8.3 -7,067 -7,421 Administrative expenses 1.3 / 1.4 / 8.2 / 8.3 -840 -851 Share of prot after tax, associates and joint ventures 3.4 / 6.1 505 118 Other operating income - 100 Operating prot (EBIT) 1,530 2,151 Financial income 4.2 38 41 Financial expenses 4.2 -232 -281 Prot before tax 1,336 1,911 Tax on prot for the year 5.1 -202 -444 Prot for the year 1,134 1,467 Prot for the year attributable to: Demant A/S' shareholders 1,121 1,462 Non-controlling interests 13 5 1,134 1,467 Earnings per share (EPS), DKK 1.5 4.68 6.00 Diluted earnings per share (DEPS), DKK 1.5 4.68 6.00 72 Demant · Annual Report 2020 Demant · Annual Report 2020 Financial report · Consolidated nancial statements Consolidated statement of comprehensive income (DKK million) 2020 2019 Prot for the year 1,134 1,467 Items that have been or may subsequently be reclassied to the income statement: Foreign currency translation adjustment, subsidiaries -467 131 Foreign currency translation adjustment, reclassied to the income statement - -14 Value adjustment of hedging instruments: Value adjustment for the year 110 -101 Value adjustment transferred to revenue -12 91 Tax on items that have been or may subsequently be reclassied to the income statement -3 7 Items that have been or may subsequently be reclassied to the income statement -372 114 Items that will not subsequently be reclassied to the income statement: Actuarial gains/losses on dened benet plans -2 -55 Tax on items that will not subsequently be reclassied to the income statement 10 10 Items that will not subsequently be reclassied to the income statement 8 -45 Other comprehensive income/loss -364 69 Comprehensive income 770 1,536 Comprehensive income attributable to: Demant A/S’ shareholders 757 1,531 Non-controlling interests 13 5 770 1,536 Breakdown of tax on other comprehensive income: Foreign currency translation adjustment, foreign enterprises 19 5 Value adjustment of hedging instruments for the year -25 22 Value adjustment of hedging instruments transferred to revenue 3 -20 Actuarial gains/losses on dened benet plans 10 10 Tax on other comprehensive income 7 17 73 Demant · Annual Report 2020 Financial report · Consolidated nancial statements Consolidated balance sheet 31 December (DKK million) Note 2020 2019 Assets Goodwill 8,320 7,826 Patents and licences 12 21 Other intangible assets 489 508 Prepayments and assets under development 283 221 Intangible assets 3.1 9,104 8,576 Land and buildings 980 887 Plant and machinery 217 240 Other plant, xtures and operating equipment 350 372 Leasehold improvements 411 427 Prepayments and assets under construction 181 135 Property, plant and equipment 3.2 2,139 2,061 Lease assets 3.3 1,847 1,937 Investments in associates and joint ventures 3.4 833 963 Receivables from associates and joint ventures 3.4 / 4.3 / 4.4 247 182 Other investments 4.3 / 4.5 14 16 Other receivables 1.7 / 3.4 / 4.3 / 4.4 503 598 Deferred tax assets 5.2 553 551 Other non-current assets 3,997 4,247 Non-current assets 3.5 15,240 14,884 Inventories 1.6 1,968 1,852 Trade receivables 1.7 / 4.3 2,808 3,209 Receivables from associates and joint ventures 4.3 111 178 Income tax 63 106 Other receivables 1.7 / 4.3 / 4.4 441 521 Unrealised gains on nancial contracts 2.3 / 4.3 / 4.5 81 13 Prepaid expenses 263 243 Cash 4.3 / 4.4 952 792 Current assets 6,687 6,914 Assets 21,927 21,798 74 Demant · Annual Report 2020 Demant · Annual Report 2020 Financial report · Consolidated nancial statements Consolidated balance sheet 31 December (DKK million) Note 2020 2019 Equity and liabilities Share capital 48 49 Other reserves 8,202 7,587 Equity attributable to Demant A/S' shareholders 8,250 7,636 Equity attributable to non-controlling interests 29 9 Equity 8,279 7,645 Borrowings 4.3 / 4.4 3,499 2,512 Lease liabilities 3.3 1,437 1,546 Deferred tax liabilities 5.2 339 314 Provisions 7.1 305 283 Other liabilities 4.3 / 7.2 313 203 Deferred income 7.3 381 451 Non-current liabilities 6,274 5,309 Borrowings 4.3 / 4.4 3,612 5,513 Lease liabilities 3.3 456 418 Trade payables 4.3 802 652 Payables to associates and joint ventures 5 3 Income tax 131 66 Provisions 7.1 17 38 Other liabilities 4.3 / 7.2 1,801 1,521 Unrealised losses on nancial contracts 2.3 / 4.3 / 4.4 / 4.5 14 43 Deferred income 7.3 536 590 Current liabilities 7,374 8,844 Liabilities 13,648 14,153 Equity and liabilities 21,927 21,798 75 Demant · Annual Report 2020 Financial report · Consolidated nancial statements Consolidated cash ow statement (DKK million) Note 2020 2019 Operating prot (EBIT) 1,530 2,151 Non-cash items etc. 1.8 855 966 Change in receivables etc. 266 -527 Change in inventories -73 -218 Change in trade payables and other liabilities etc. 236 174 Change in provisions 41 46 Dividends received 41 183 Cash ow from operating prot 2,896 2,775 Financial income etc. received 20 25 Financial expenses etc. paid -232 -280 Realised foreign currency translation adjustments -2 1 Income tax paid -61 -372 Cash ow from operating activities (CFFO) 2,621 2,149 Acquisition of enterprises, participating interests and activities -394 -603 Investments in and disposal of intangible assets -174 -195 Investments in property, plant and equipment -507 -571 Disposal of property, plant and equipment 14 10 Investments in other non-current assets -219 -329 Disposal of other non-current assets 288 274 Cash ow from investing activities (CFFI) -992 -1,414 Repayments of borrowings 4.4 -82 -90 Proceeds from borrowings 4.4 1,446 1,647 Change in short-term bank facilities 4.4 -2,157 -352 Repayments of lease liabilities 3.3 -442 -446 Transactions with non-controlling interests -3 -5 Share buy-backs -197 -946 Cash ow from nancing activities (CFFF) -1,435 -192 Cash ow for the year, net 194 543 Cash and cash equivalents at the beginning of the year 792 248 Foreign currency translation adjustment of cash and cash equivalents -34 1 Cash and cash equivalents at the end of the year 952 792 Breakdown of cash and cash equivalents at the end of the year: Cash 4.3 / 4.4 952 792 Overdraft 4.3 / 4.4 - - Cash and cash equivalents at the end of the year 952 792 Acquisition of enterprises, participating interests and activities includes loans of DKK 120 million (DKK 56 million in 2019) classified as other non-current assets, which have been settled as part of acquisitions without cash payments. 76 Demant · Annual Report 2020 Demant · Annual Report 2020 Financial report · Consolidated nancial statements Consolidated statement of changes in equity (DKK million) Other reserves Share capital Foreign currency translation reserve Hedging reserve Retained earnings Demant A/S’ share- holders’ share Non- controlling interests’ share Equity Equity at 1.1.2020 49 34 -21 7,574 7,636 9 7,645 Comprehensive income in 2020: Prot for the year - - - 1,121 1,121 13 1,134 Other comprehensive income: Foreign currency translation adjustment, subsidiaries - -467 - - -467 - -467 Foreign currency translation adjustment reclassied to income statement - - - - - - - Value adjustment of hedging instruments: Value adjustment, year - - 110 - 110 - 110 Value adjustment transferred to revenue - - -12 - -12 - -12 Actuarial gains/losses on dened benet plans - - - -2 -2 - -2 Tax on other comprehensive income - 19 -22 10 7 - 7 Other comprehensive income/loss - -448 76 8 -364 - -364 Comprehensive income/loss, year - -448 76 1,129 757 13 770 Share buy-backs - - - -147 -147 - -147 Share-based compensation - - - 4 4 - 4 Capital reduction through cancellation of treasury shares -1 - - 1 - - - Transactions with non-controlling interests - - - - - -3 -3 Non-controlling interest on acquisition - - - - - 10 10 Equity at 31.12.2020 48 -414 55 8,561 8,250 29 8,279 77 Demant · Annual Report 2020 Financial report · Consolidated nancial statements Consolidated statement of changes in equity (continued) (DKK million) Other reserves Share capital Foreign currency translation reserve Hedging reserve Retained earnings Demant A/S’ share- holders’ share Non- controlling interests’ share Equity Equity at 1.1.2019 50 -88 -13 7,101 7,050 9 7,059 Comprehensive income in 2019: Prot for the year - - - 1,462 1,462 5 1,467 Other comprehensive income: Foreign currency translation adjustment, subsidiaries - 131 - - 131 - 131 Foreign currency translation adjustment reclassied to income statement - -14 - - -14 - -14 Value adjustment of hedging instruments: Value adjustment, year - - -101 - -101 - -101 Value adjustment transferred to revenue - - 91 - 91 - 91 Actuarial gains/losses on dened benet plans - - - -55 -55 - -55 Tax on other comprehensive income - 5 2 10 17 - 17 Other comprehensive income/loss - 122 -8 -45 69 - 69 Comprehensive income/loss, year - 122 -8 1,417 1,531 5 1,536 Share buy-backs - - - -946 -946 - -946 Share-based compensation - - - 1 1 - 1 Capital reduction through cancellation of treasury shares -1 - - 1 - - - Transactions with non-controlling interests - - - - - -5 -5 Equity at 31.12.2019 49 34 -21 7,574 7,636 9 7,645 78 Demant · Annual Report 2020 Demant · Annual Report 2020 Financial report · Consolidated nancial statements Section 1 – page 80 Operating activities and cash ow 1.1 Segment disclosures 1.2 Revenue from contracts with customers 1.3 Employees 1.4 Amortisation, depreciation and impairment losses 1.5 Earnings per share 1.6 Inventories 1.7 Receivables 1.8 Specification of non-cash items etc. Section 2 – page 91 Exchange rates and hedging 2.1 Exchange rate risk policy 2.2 Sensitivity analysis in respect of exchange rates 2.3 Hedging and forward exchange contracts 2.4 Exchange rates Section 3 – page 95 Asset base 3.1 Intangible assets 3.2 Property, plant and equipment 3.3 Leases 3.4 Other non-current assets 3.5 Non-current assets by geographic region 3.6 Impairment testing Section 4 – page 106 Capital structure and nancial management 4.1 Financial risk management and capital structure 4.2 Net financial items 4.3 Categories of financial instruments 4.4 Net interest-bearing debt, liquidity and interest rate risks 4.5 Fair value hierarchy Notes to consolidated nancial statements Section 5 – page 114 Tax 5.1 Tax on profit 5.2 Deferred tax Section 6 – page 118 Acquisitions 6.1 Acquisition of enterprises and activities Section 7 – page 122 Provisions, other liabilities etc. 7.1 Provisions 7.2 Other liabilities 7.3 Deferred income 7.4 Contingent liabilities Section 8 – page 128 Other disclosure requirements 8.1 Related parties 8.2 Fees to Parent’s auditors appointed at the annual general meeting 8.3 Government grants 8.4 Events after the balance sheet date Section 9 – page 131 Basis for preparation 9.1 Group accounting policies 9.2 Accounting estimates and assumptions 79 Demant · Annual Report 2020 Section 1 Operating activities and cash ow Revenue 14,469 DKK MILLION Free cash ow 2,023 DKK MILLION 80 Demant · Annual Report 2020 Demant · Annual Report 2020 81Section 1 · Operating activities and cash ow 1.1 Segment disclosures (DKK million) 2020 2019 Hearing Healthcare Commu- nications Consoli- dated Hearing Healthcare Commu- nications Consoli- dated Revenue 13,163 1,306 14,469 14,946 - 14,946 Production costs -3,480 -796 -4,276 -3,621 - -3,621 Gross prot 9,683 510 10,193 11,325 - 11,325 R&D costs -1,092 -169 -1,261 -1,120 - -1,120 Distribution costs -6,621 -446 -7,067 -7,421 - -7,421 Administrative expenses -811 -29 -840 -851 - -851 Share of prot after tax, associates and joint ventures 52 453 505 52 66 118 Other operating income - - - 100 - 100 Operating prot (EBIT) 1,211 319 1,530 2,085 66 2,151 Distribution costs include intra-segment costs of DKK 4 million (DKK 0 million in 2019). There are no other in- tra-segment transactions. Other segment disclosures 2020 2019 Hearing Healthcare Commu- nications Consoli- dated Hearing Healthcare Commu- nications Consoli- dated Depreciation 843 17 860 795 - 795 Amortisation 143 8 151 129 - 129 Step-up gain - 453 453 - - - Description of products and services for each reportable segment Based on IFRS 8 Operating Segments and the internal reporting model used by Management for the assessment of results and the use of resources, Management has iden- tified Hearing Healthcare and Communications as the reportable segments in the Group. This reflects Management’s approach to the organisation and management of activities. Hearing Healthcare comprises the four business areas: Hearing Aids, Hearing Care, Hearing Implants and Diagnostics, which provides Hearing Healthcare solutions involving manufacturing, servicing and sale of hearing aids and implants as well as Diagnostics products and services. Communications comprises only our headset business, which operates under the EPOS brand and provides solutions for the professional call centre and office market (Enterprise headsets) and gaming headsets (Gaming). Segment performance is evaluated on EBIT level and is based on the accounting policies for the consolidated income statement. The Group’s financial income and expenses as well as income taxes are managed on a Group basis and are not allocated to operating segments. 81 Demant · Annual Report 2020 Segment assets and liabilities are based on the accounting policies for the consolidated balance sheet and allocated based on the operation of the segment. The Group’s borrowings, derivative financial instruments and income tax related assets and liabilities are managed on a Group basis and not allocated to operating segments. Section 1 · Operating activities and cash ow 1.1 Segment disclosures (DKK million) 2020 2019 Hearing Health- care Commu- nications Elimi- nations Not allocated Consoli- dated Hearing Health- care Commu- nications Elimi- nations Not allocated Consoli- dated Goodwill 7,903 417 - - 8,320 7,826 - - - 7,826 Other intangible assets 717 67 - - 784 750 - - - 750 Intangible assets 8,620 484 - - 9,104 8,576 - - - 8,576 Property plant and equipment 2,123 16 - - 2,139 2,061 - - - 2,061 Lease assets 1,802 45 - - 1,847 1,937 - - - 1,937 Investments in associates 766 67 - - 833 939 24 - - 963 Other assets 763 46 - 508 1,317 796 - - 551 1,347 Other non-current assets 3,331 158 - 508 3,997 3,672 24 - 551 4,247 Total non-current assets 14,074 658 - 508 15,240 14,309 24 - 551 14,884 Inventories 1,710 258 - - 1,968 1,852 - - - 1,852 Trade receivables 2,468 340 - - 2,808 3,209 - - - 3,209 Intragroup receivables 635 - -635 - - - - - - - Other current assets 873 86 - - 959 942 - - 119 1,061 Cash 911 41 - - 952 792 - - - 792 Total current assets 6,597 725 -635 - 6,687 6,795 - - 119 6,914 Total assets 20,671 1,383 -635 508 21,927 21,104 24 - 670 21,798 Equity 14,970 359 - -7,050 8,279 15,375 24 - -7,778 7,645 Borrowings - - - 3,499 3,499 - - - 2,512 2,512 Lease liabilities 1,400 37 - - 1,437 1,546 - - - 1,546 Other non-current liabilities 982 30 - 326 1,338 937 - - 314 1,251 Total non-current liabilities 2,382 67 - 3,825 6,274 2,483 - - 2,826 5,309 Borrowings - - - 3,612 3,612 - - - 5,513 5,513 Lease liabilities 448 8 - - 456 418 - - - 418 Intragroup payables - 635 -635 - - - - - - - Other current liabilities 2,871 314 - 121 3,306 2,804 - - 109 2,913 Total current liabilities 3,319 957 -635 3,733 7,374 3,222 - - 5,622 8,844 Total equity and liabilities 20,671 1,383 -635 508 21,927 21,104 24 - 670 21,798 82 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 1 · Operating activities and cash ow 1.2 Revenue from contracts with customers (DKK million) 2020 2019 Disaggregation of revenue from contracts with customers Revenue by geographic region: Denmark 262 233 Other Europe 6,262 5,877 North America 5,340 6,194 Pacic 932 908 Asia 1,313 1,188 Other countries 360 546 Revenue from contracts with customers 14,469 14,946 Consolidated revenue mainly derives from the sale of goods and is broken down by the customers' geographical region. The ten largest single customers together account for less than 11% (13% in 2019) of total consolidated revenue. (DKK million) 2020 2019 Revenue by segments: Hearing healthcare 13,163 14,946 Communications 1,306 - Revenue from contracts with customers 14,469 14,946 (DKK million) 2020 2019 Value adjustments transferred from equity relating to derivatives made for hedging foreign exchange risk on revenue 12 -91 (DKK million) 2020 2019 Liabilities related to contracts with customers: Customer prepayments 93 66 Future performance obligations 824 975 Expected volume discounts and other customer-related items** 213 191 Expected product returns 116 140 Contract liabilities with customers 1,246 1,372 (DKK million) 2020 2019 Changes in contract liabilities with customers: Contract liabilities at 1.1. 1,372 1,416 Foreign currency translation adjustment -54 29 Changes to transaction price estimates from prior years - -18 Revenue recognised and included in the contract liability balance at 1.1. -553 -541 Increases due to cash received, excluding amounts recognised as revenue during the year 448 495 Changes from expected volume discounts and other customer-related items 28 -8 Changes from product returns -13 -1 Business combinations 18 - Contract liabilities at 31.12. 1,246 1,372 Included in deferred income. Included in other cost payables under Other liabilities. Included in product-related liabilities under Other liabilities. 83 Demant · Annual Report 2020 Section 1 · Operating activities and cash ow 1.2 Revenue from contracts with customers Accounting policies Revenue is recognised when obligations under the terms of the contract with the customer are satisfied, which usually occurs with the transfer of control of our products and services within Hearing Healthcare and Communications. Revenue is measured as the consideration we expect to receive in exchange for transferring goods and providing services net of the estimated discounts or other custom- er-related reductions. Nature of goods and services Control is normally transferred to the customer when the goods are shipped to the customer, though delivery terms can vary and control may be transferred at a later point. When selling hearing aids to end-users, we transfer control and recognise revenue when a hearing aid is initially fitted to the customer’s specific hearing loss, and the hearing aid is delivered to the customer at a given point in time. In some countries, the customers are granted a trial period. In such cases, the transfer of control occurs when the trial period expires. In some countries, customers are given the right to return the hearing aid during a certain period. In such cases, the expected returns are estimated based on an analysis of historical experience adjusted for any known factors impacting expectations for future return rates. Revenue and cost of goods sold are adjusted accordingly, and contract liabilities (refund liabilities) and rights to the returned goods (included in prepaid expenses) are recognised for the expected returns. Our activities also involve delivery of various services, such as extended warranties, warranty-related coverages (loss and damage) and after-sales services (e.g. fine-tuning of the hearing aid, additional hearing test and cleaning). Revenue from these services is recognised on a straight- line basis over the warranty or service period as the customer makes use of the service continuously. Some customers purchase a battery package or are given batter- ies free of charge as part of the purchase of the hearing aid, entitling them to free batteries for a certain period. Revenue is recognised when the customer receives the batteries or is given batteries free of charge as part of the purchase of the hearing aid. When available, we use an observable price to determine the stand-alone selling price for the separate performance obligations related to these services, and in countries where observable prices are not available, we use a cost-plus-margin method. The standard warranty period for hearing aids and diagnostic equipment varies across countries, typically between 12 and 24 months and for certain products up to 48 months. The extended warranty covers periods beyond the standard warranty period or standard warranty terms. Payment terms vary significantly across countries and depend on whether the customer is a private or public customer. The majority of hearing aids sold to end-users are invoiced and paid for after the initial fitting, but some customers choose to have the hearing aid financed by us. The trans- action price of such arrangements is adjusted for any significant financing benefit, and the financing component is recognised as financial income. Accounting estimates and judgements Discounts, returns etc. Discounts, loyalty programmes and other revenue reduc- tions are estimated and accrued when the related revenue is recognised. To make such estimates is a matter of judge- ment, as all conditions are not known at the time of sale, e.g. the number of units sold to a given customer or the expected utilisation of loyalty programmes. Sales dis- counts, rebates and loyalty programmes are adjusted, as we gain better information on the likelihood that they will be realised and the value at which they are expected to be realised. Sales discounts and rebates are recognised under other cost payables in other liabilities, and loyalty programmes are recognised in deferred income. Depending on local legislation and the conditions to which a sale is subject, some customers have the option to return purchased goods for a refund. Based on historical return rates, an estimate is made of the expected returns and a provision is recognised. This provision is updated, as returns are recognised or when we collect more accurate data on return rates. After-sales services After-sales services are provided to end-users of our hearing aids and are based on estimates as not all end- users make use of these services. The estimate is a matter of judgement and is based on the number of visits, the duration of an average customer’s visits and the expected number of end-users that make use of the after-sales services. 84 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 1 · Operating activities and cash ow President & CEO, Søren Nielsen, is entitled to 24 months’ notice in the event of dismissal. CFO, René Schneider, is currently entitled to 17 months’ notice in the event of dismissal, which increases with seniority. In 2020, the basic remuneration for a member of the Parent’s Board of Directors was DKK 350,000 (DKK 350,000 in 2019). The Chairman of the Board of Directors receives three times the basic remuneration and the Deputy Chairman twice the basic remuneration. The members of the audit committee each receive a basic remuneration of DKK 50,000 (DKK 50,000 in 2019), and the chairman of the audit committee receives three times the basic remu- neration. When the Hearing Healthcare business was severely impacted by coronavirus, the Executive Board made a voluntary reduction of 10% of their fixed salary from 1 April until the end of the year. For the same reason, the Board of Directors decided to reduce their fee by 20% from 1 May until the end of the year. 1.3 Employees (DKK million) Note 2020 2019 Staff costs: Wages and salaries 5,953 5,787 Share-based remuneration 12 7 Dened contribution plans 79 78 Dened benet plans 7.1 28 22 Social security costs etc. 627 631 Staff costs 6,699 6,525 Staff costs by function: Production costs 892 873 R&D costs 839 725 Distribution costs 4,289 4,304 Administrative expenses 679 623 Staff costs 6,699 6,525 Average number of full-time employees 16,155 15,352 Remuneration to Executive Board and Board of Directors (included in staff costs) (DKK million) 2020 2019 Wages and salaries* Share-based remune- ration Total Wages and salaries Share-based remune- ration Total Søren Nielsen, President & CEO 11.9 2.9 14.8 12.5 2.2 14.7 René Schneider, CFO 5.2 1.3 6.5 5.5 1.0 6.5 Executive Board 17.1 4.2 21.3 18.0 3.2 21.2 Fee to Board of Directors 3.6 - 3.6 4.2 - 4.2 No member of the Executive Board has remuneration in the form of pension or other benets of more than DKK 0.5 million (DKK 0.5 million in 2019). These expenses are therefore included in wages and salaries. In 2020, DKK 4.2 million (DKK 3.6 million in 2019) of the share-based remuneration was paid out. 85 Demant · Annual Report 2020 Section 1 · Operating activities and cash ow The Group has two types of share-based remuneration programmes, which consist of RSU (restricted stock units) and “shadow share” programmes. The RSU programme was introduced in 2019 and is equity-settled, whereas the “shadow share” programme, which was introduced in 2016, is cash-settled. Both programmes are contingent on the employee still being employed and not under termina- tion when the three years have passed from the time of the grant. Further, the fair value of the shares granted under both programmes is based on the average share price of the first five trading days after publication of the annual report. RSU programme The fair value of RSU granted to 13 employees (10 employ- ees in 2019) was DKK 5 million (DKK 2 million in 2019) at the time of the grant (21,899 shares), and in 2020, the Group recognised costs of DKK 2 million (DKK 1 million in 2019) in the income statement related to the RSU programme. The costs are recognised on a straight-line basis, as the service is rendered. At 31 December 2020, the remaining average contractual life of equity-settled share programmes was 21 months. The employees under the RSU programme are not entitled to dividend during the vesting period. “Shadow shares” programme The fair value of “shadow shares” granted to six employees (eight in 2019) was DKK 10 million (DKK 9 million in 2019) at the time of the grant, and at 31 December 2020, the Group had liabilities of DKK 16 million (DKK 12 million in 2019) related to the shadow share programme. The liability is recognised on a straight-line basis, as the service is rendered, and the liability is remeasured at each reporting date and at the settlement date based on the fair value of the “shadow shares”. Fair value adjustments are recog- nised as financial income or financial expenses. If relevant, the liability is adjusted to reflect the expected risk of non-vesting as a result of resignations. Any changes to the liability are recognised in the income statement. The Group bought back shares to cover the financial risk of share price fluctuations related to the programmes. At 31 December 2020, the remaining average contractual life of cash-settled remuneration programmes was 19 months (16 months in 2019). Accounting policies Employee costs comprise wages, salaries, social security contributions, annual and sick leave, bonuses and non-monetary benefits and are recognised in the year in which the associated services are rendered by the employees. Where Demant provides long-term employee benefits, the costs are accrued to match the rendering of the service by the employees concerned. Accounting estimates and judgements Management must evaluate the likelihood of vesting conditions for the share-based programmes being fulfilled. Vesting is entirely dependent on the persons enrolled in the share-based programmes remaining employed until the end of the vesting period. The estimate made based on this likelihood is used to calculate the fair value of the share-based programmes. Furthermore, the shares must be valued. For this purpose, Management uses the share price quoted at Nasdaq Copenhagen. 1.3 Employees (continued) Share-based remuneration ("shadow share" programme) (DKK million) 2020 2019 Executive Board Other senior members of Manage- ment Executive Board Other senior members of Manage- ment Liabilities at 1.1. 6.3 7.3 5.7 5.5 Expensed during the year in wages and salaries 4.2 5.1 3.1 4.8 Fair value adjustments 0.7 0.8 1.1 1.1 Settled during the year -4.2 -4.2 -3.6 -4.1 Liabilities at 31.12. 7.0 9.0 6.3 7.3 Granted during the year 6.0 3.7 4.5 6.5 Unrecognised commitment at 31.12. 7.3 5.3 5.0 7.9 Unrecognised commitment is the part of granted ”shadow shares” not expensed at 31 December. 86 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 1 · Operating activities and cash ow For accounting policies on amortisation and depreciation, please refer to Note 3.1, Note 3.2 and Note 3.3. 1.4 Amortisation, depreciation and impairment losses (DKK million) Note 2020 2019 Amortisation of intangible assets 3.1 151 129 Depreciation on property, plant and equipment 3.2 367 325 Depreciation on leased assets 3.3 493 470 Amortisation, depreciation and impairment losses 1,011 924 Amortisation, depreciation and impairment losses by function: Production costs 103 86 R&D costs 69 73 Distribution costs 633 651 Administrative expenses 206 114 Amortisation, depreciation and impairment losses 1,011 924 1.5 Earnings per share 2020 2019 Demant A/S' shareholders' share of prot for the year, DKK million 1,121 1,462 Average number of shares, million 242.09 247.47 Average number of treasury shares, million -2.31 -3.92 Average number of shares outstanding, million 239.78 243.55 Earnings per share (EPS), DKK 4.68 6.00 Diluted earnings per share (DEPS), DKK 4.68 6.00 87 Demant · Annual Report 2020 Section 1 · Operating activities and cash ow Write-downs for the year are shown net, as breakdown into reversed write-downs and new write-downs is not possible. Inventories are generally expected to be sold within one year. Accounting policies Raw materials, components and goods for resale are measured at cost according to the FIFO principle (according to which the most recently purchased items are considered to be in stock) or at their net realisable value, whichever is lower. Group-manufactured products and work in progress are measured at the value of direct cost, direct payroll costs, consumables and a proportionate share of indirect produc- tion costs, which are allocated on the basis of the normal capacity of the production facility. Indirect production costs include the proportionate share of capacity costs directly relating to Group-manufactured products and work in progress. The net realisable value of inventories is calculated as the estimated selling price less costs of completion and costs to sell. Accounting estimates and judgements Indirect production cost allocations to inventory Indirect production cost allocations are based on relevant judgements related to capacity utilisation at the production facility, production time and other product-related factors. The judgements are reviewed regularly to ensure that inventories are measured at their actual production cost. Changes in judgements may affect gross profit margins as well as the valuation of work in progress, finished goods and goods for resale. Obsolescence provision The obsolescence provision for inventories is based on the expected sales forecast for the individual types of hearing devices, diagnostic equipment and hearing implants. Sales forecasts are based on Management’s expectations of market conditions and trends, and the obsolescence provision is subject to changes in these judgements. 1.6 Inventories (DKK million) 2020 2019 Raw materials and purchased components 682 732 Work in progress 108 76 Finished goods and goods for resale 1,178 1,044 Inventories 1,968 1,852 Write-downs, provisions for obsolescence etc. included in the above 125 136 Included in the income statement under production costs: Write-downs of inventories for the year, net 77 42 Cost of goods sold for the year 3,192 2,733 88 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 1 · Operating activities and cash ow 1.7 Receivables (DKK million) 2020 2019 Trade receivables 2,808 3,209 Customer loans 610 714 Other receivables 334 405 Receivables 3,752 4,328 Credit risk (DKK million) Balance not due 0-3 months overdue 3-6 months overdue 6-12 months overdue More than 12 months overdue 2020 Expected loss rate 1% 4% 11% 22% 92% Gross carrying amount – trade receivables 1,939 525 182 251 317 Gross carrying amount – customer loans 619 3 1 - 7 Gross carrying amount – other receivables 334 - - - - Loss allowance 31 21 20 55 299 2019 Expected loss rate 1% 2% 8% 25% 60% Gross carrying amount – trade receivables 2,042 645 235 249 358 Gross carrying amount – customer loans 728 2 - 1 2 Gross carrying amount – other receivables 405 - - - - Loss allowance 28 14 19 63 215 (DKK million) 2020 2019 Allowance for impairment: Allowance for impairment at 1.1. -339 -280 Foreign currency translation adjustments 26 -4 Applied during the year 145 69 Additions during the year -267 -129 Reversals during the year 9 5 Allowance for impairment at 31.12. -426 -339 89 Demant · Annual Report 2020 Section 2 Exchange rates 1.8 Specication of non-cash items etc. (DKK million) 2020 2019 Amortisation and depreciation etc. 1,048 959 Share of prot after tax, associates and joint ventures -505 -118 Gain on sale of intangible assets and property, plant and equipment 2 - Bad debt provisions 114 105 Exchange rate adjustments 156 -6 Employee salary share programme 50 - Covid-19 rent concessions -12 - Other non-cash items 2 26 Non-cash items etc. 855 966 Section 1 · Operating activities and cash ow Of the total amount of trade receivables, DKK 243 million (DKK 239 million in 2019) is expected to be collected after 12 months. For information on security and collateral, please refer to Credit risks in note 4.1. In 2020 the Group has made a provision for additional bad debt of DKK 100 million due to the uncertainties caused by the Covid-19 pandemic. The additional provision for bad debt is recognised in loss allowance for trade receivables more than 12 months overdue. The expected loss rate is 92 % for amounts more than 12 months overdue including the provision for additional bad debt. The adjusted loss rate is 61% excluding the provision for additional bad debt. Accounting policies Receivables include trade receivables, customer loans and other receivables. Receivables are financial assets with fixed or determinable payments, which are not listed on an active market and are not derivatives. On initial recognition, receivables are measured at fair value with the addition of transaction costs. Receivables with a definite maturity date are measured at amortised cost. Receivables without a definite maturity date are measured at cost. Current receivables arisen as a result of the Group’s ordinary activities are measured at nominal value. Impairment is based on expected credit losses, which include the use of the lifetime expected loss provision for trade receivables. Accounting estimates and judgements Allowance for impairment is calculated for both trade receivables and other receivables. For trade receivables, the allowance is calculated for expected credit losses based on an assessment of the debtor’s ability to pay. This assessment is made by local management and is made for uniform groups of debtors based on a maturity analysis. When indicated by special circumstances, impairments are made for individual debtors. Other receivables, including customer loans, are assessed on an individual basis based on expected credit loss. 1.7 Receivables (continued) 90 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 2 Exchange rates EPOS IMPACT 5066 91 Demant · Annual Report 2020 Section 2 · Exchange rates and hedging The Group seeks to hedge against any exchange rate risks, first and foremost through forward exchange contracts. In relation to exchange rate fluctuations, hedging ensures predictability in the profit and gives Management the opportunity – and the necessary time – to redirect business arrangements in the event of persistent changes in foreign exchange rates. The Group aims to hedge such changes in foreign exchange rates by seeking to match positive and negative cash flows in the main currencies as much as possible and by entering into forward exchange contracts. The Group predominantly hedges estimated cash flows with a horizon of up to 18 months. The below tables show the impact on the year’s operating profit (EBIT) and consolidated equity, given a change of 5% in the currencies with the highest exposures. The exchange rate impact on EBIT has been calculated on the basis of the Group’s EBIT for each currency and does not take into account a possible exchange rate impact on balance sheet values in those currencies. Effect on EBIT, 5% positive change in exchange rates Effect on equity, 5% positive change in exchange rates DKK million 2020 2019 DKK million 2020 2019 USD +19 +49 USD +179 +164 GBP +16 +22 GBP +20 +18 CAD +15 +19 CAD +48 +51 AUD +11 +8 AUD +13 +21 JPY +5 +4 JPY +4 +4 PLN -22 -23 PLN +27 +26 Estimated on a non-hedged basis, i.e. the total annual exchange rate effect, excluding forward exchange contracts. 2.2 Sensitivity analysis in respect of exchange rates 2.1 Exchange rate risk policy 92 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 2 · Exchange rates and hedging Accounting policies On initial recognition, derivatives are measured at fair value at the settlement date. After initial recognition, derivatives are measured at fair value at the balance sheet date. Any positive or negative fair values of derivatives are recog- nised as separate items in the balance sheet. Forward exchange contracts are measured based on current market data and by use of commonly recognised valuation meth- ods. Please refer to Note 4.5. Any changes in fair values of derivatives classified as hedging instruments and satisfying the criteria for hedging the fair value of a recognised asset or a recognised liability are recognised in the income statement together with any changes in the fair value of the hedged asset or hedged liability. Any changes in fair values of derivatives classified as hedging instruments and satisfying the criteria for effective hedging of future transactions are recognised in other comprehensive income. The ineffective portion is recognised directly in the income statement. On realisation of the hedged transactions, the accumulated changes are recognised together with the related transactions. Derivatives not fulfilling the conditions for treatment as hedging instruments are considered trading investments and measured at fair value, with fair value adjustments being recognised on an ongoing basis in the income statement. Forward exchange contracts (DKK million) Expiry Hedging period* Average hedging rate Contractual value Fair value Positive fair value at year-end Negative fair value at year-end 2020 USD 2021 11 months 638 -1,193 65 65 - AUD 2021 10 months 457 -281 -4 - 4 GBP 2021 9 months 825 -384 2 3 1 CAD 2021 9 months 484 -372 7 7 - JPY 2021 9 months 6.00 -120 3 3 - PLN 2021 10 months 166 402 -6 1 7 EUR 2024 48 months 741 895 2 2 - -1,053 69 81 12 2019 USD 2020 10 months 656 -1,115 -4 5 9 AUD 2020 7 months 457 -84 -2 - 2 GBP 2020 10 months 835 -351 -15 - 15 CAD 2020 10 months 489 -343 -13 - 13 JPY 2020 11 months 6.07 -94 -1 - 1 PLN 2020 11 months 170 391 8 8 - EUR 2024 60 months 741 899 -1 - 1 -697 -28 13 41 *Hedging periods represent the estimated periods for which the exchange rate exposure of a relative share of our revenue in a currency will be covered by forward exchange contracts. Forward exchange contracts in EUR hedged a xed committed nancial loan. 2.3 Hedging and forward exchange contracts Open forward exchange contracts at the balance sheet date may be specified as shown below, with contracts for the sale of currency being shown at negative contract values. The expiry dates reflect the periods in which the hedged cash flows are expected to be realised. Realised forward exchange contracts are recognised in the income statement together with the items, typically the revenue in foreign currency, that such contracts are designed to hedge. In 2020, our forward exchange contracts realised a gain of DKK 12 million (loss of DKK 91 million in 2019), which increased reported revenue for the year. In addition, we raised loans in foreign currencies to balance out net receivables. At year-end 2020, we had entered into forward exchange contracts with a total contractual value of DKK 1,053 million (DKK 697 million in 2019) and a total net fair value of DKK 69 million (DKK -28 million in 2019). 93 Demant · Annual Report 2020 Section 2 · Exchange rates and hedging 2.4 Exchange rates The Group’s presentation currency is Danish kroner. The following table shows the exchange rates for our main trading currencies according to the central bank of Denmark. Depending on the phasing of revenue, EBIT and payments, the exchange rate effect on the consolidated income statement can vary from the below averages. Average exchange rate DKK per 100 Year-end exchange rate DKK per 100 2020 2019 Change 2020 2019 Change EUR 745 747 -0.3% EUR 744 747 -0.4% USD 654 667 -1.9% USD 606 668 -9.3% AUD 451 464 -2.8% AUD 464 467 -0.6% GBP 839 851 -1.4% GBP 824 877 -6.0% CAD 488 503 -3.0% CAD 474 511 -7.2% JPY 6.13 6.12 0.2% JPY 5.88 6.11 -3.8% PLN 168 174 -3.4% PLN 163 175 -6.9% Section 3 Asset base Accounting policies On initial recognition, transactions in foreign currencies are translated at the exchange rates prevailing at the date of the transaction. The functional currencies of the enterprises are determined by the economic environment in which the enterprises operate, normally the local currency. Receivables, payables and other monetary items in foreign currencies are translated into Danish kroner at the exchange rates prevailing at the balance sheet date. Realised and unrealised foreign currency translation adjustments are recognised in the income statement under gross profit or net financial items, depending on the purpose of the underlying transaction. Property, plant and equipment, intangible assets, invento- ries and other non-monetary assets purchased in foreign currencies and measured on the basis of historical cost are translated at the exchange rates prevailing at the transaction date. Non-monetary items, which are revalued at their fair values, are translated using the exchange rates at the revaluation date. On recognition in the consolidated financial statements of enterprises presenting their financial statements in a functional currency other than Danish kroner, the income statement is translated using average exchange rates for the months of the year in question, unless they deviate materially from actual exchange rates at the transaction dates. In case of the latter, actual exchange rates are applied. Balance sheet items are translated at the exchange rates prevailing at the balance sheet date. Goodwill is considered as belonging to the acquired enterprise in question and is translated at the exchange rate prevailing at the balance sheet date. All foreign currency translation adjustments are recognised in the income statement, except for the following, which are recognised in other comprehensive income: • The translation of net assets of foreign subsidiaries using exchange rates prevailing at the balance sheet date • The translation of income statements of foreign subsidi- aries using monthly average exchange rates for the respective months of the year, while the balance sheet items of such foreign subsidiaries are translated using exchange rates prevailing at the balance sheet date • The translation of non-current, intra-group receivables that are considered to be an addition to or deduction from net investments in foreign subsidiaries • The translation of investments in associates and joint ventures 94 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 3 Asset base Property, plant and equipment 2,139 DKK MILLION Other non-current assets 3,997 DKK MILLION Intangible assets 9,104 DKK MILLION 95 Demant · Annual Report 2020 3.1 Intangible assets (DKK million) Goodwill Patents and licences Other intangible assets Prepayments and assets under development Total intangible assets Cost at 1.1.2020 7,826 120 919 221 9,086 Foreign currency translation adjustments -373 1 -15 -5 -392 Additions during the year - - 41 133 174 Additions relating to acquisitions 867 1 22 - 890 Disposals during the year - - -11 - -11 Transfer to/from other items - - 99 -66 33 Cost at 31.12.2020 8,320 122 1,055 283 9,780 Amortisation at 1.1.2020 - -99 -411 - -510 Foreign currency translation adjustments - - 11 - 11 Amortisation for the year - -11 -140 - -151 Depreciation transfer - - -30 - -30 Disposals during the year - - 4 - 4 Amortisation at 31.12.2020 - -110 -566 - -676 Carrying amount at 31.12.2020 8,320 12 489 283 9,104 Cost at 1.1.2019 7,211 132 739 181 8,263 Foreign currency translation adjustments 124 -1 4 - 127 Additions during the year - 1 66 128 195 Additions relating to acquisitions 491 - 27 - 518 Disposals during the year - -12 -5 - -17 Transfer to/from other items - - 88 -88 - Cost at 31.12.2019 7,826 120 919 221 9,086 Amortisation at 1.1.2019 - -97 -300 - -397 Foreign currency translation adjustments - - -1 - -1 Amortisation for the year - -14 -115 - -129 Disposals during the year - 12 5 - 17 Amortisation at 31.12.2019 - -99 -411 - -510 Carrying amount at 31.12.2019 7,826 21 508 221 8,576 Section 3 · Asset base 96 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 3 · Asset base Accounting policies On initial recognition, goodwill is recognised and measured as the difference between the acquisition cost – including the value of non-controlling interests in the acquired enter- prise and the fair value of any existing investment in the acquired enterprise – and the fair values of the acquired assets, liabilities and contingent liabilities. Please refer to Accounting policies in Note 6.1. On recognition, goodwill is allocated to corporate activities that generate independent payments (cash-generating units). The definition of a cash-generating unit is in line with the Group’s managerial structure as well as the internal financial management reporting. Goodwill is not amortised, but is tested for impairment at least once a year. If the recoverable amount of a cash- generating unit is lower than the carrying amounts of property, plant and equipment and intangible assets, including goodwill, attributable to the particular cash- generating unit, the particular assets will be written down. Patents and licences acquired from third parties are measured at cost less accumulated amortisation and impairment losses. Patents and licenses are amortised on a straight-line basis over their estimated useful lives. Other intangible assets consist of software, other rights than patents and licenses and other intangible assets acquired in connection with business combinations, primarily brand value, customer bases and non-compete agreements. Other intangible assets are measured at cost less accumu- lated amortisation and impairment losses. Other intangible assets are amortised on a straight-line basis over their estimated useful lives, except other rights, which are not amortised, as the residual value of other rights is considered to exceed the cost price and is instead tested for impairment annually. Please refer to Note 3.6. Assets under development include internally developed IT systems. Assets under development are measured at cost, which includes direct salaries, consultant fees and other direct costs attributable to the development of such assets. Assets under development are not amortised, as they are not available for use. Accounting estimates and judgements Impairment testing is carried out annually on preparation of the annual report or on indication of impairment in which discounted values of future cash flows are compared with carrying amounts. Group enterprises cooperate closely on R&D, purchasing, production, marketing and sale, as the use of resources in the individual markets is coordinated and monitored by Management in Denmark. Group enter- prises are thus highly integrated. Regardless of this the products and services within Hearing Healthcare and Communications address different customer demands and customer groups, which would not be comparable in nature. Management therefore considers it most appropri- ate to separate the activities into two reportable segments, Hearing Healthcare and Communications. Impairment test- ing is therefore carried out for the Group´s two cash-gener- ating units, Hearing Healthcare and Communications. Please refer to Note 3.6. It is Management’s opinion that the product development undertaken by the Group today cannot meaningfully be allocated to either the development of new products or the further development of existing products. Moreover, as the products are subject to approval by various authorities, it is difficult to determine the final completion of new products. 3.1 Intangible assets (continued) Patents and licenses 5-20 years Software 3-10 years Brand value 5-10 years Customer bases 5-7 years 97 Demant · Annual Report 2020 Section 3 · Asset base 3.2 Property, plant and equipment (DKK million) Land and buildings Plant and machinery Other plant, xtures and operating equipment Leasehold improve- ments Prepay- ments and assets under construction Total property plant and equipment Cost at 1.1.2020 1,147 712 1,368 950 135 4,312 Foreign currency translation adjustments -35 -25 -59 -30 -1 -150 Additions during the year 60 49 100 110 150 469 Additions relating to acquisitions 5 3 33 5 4 50 Disposals during the year - -8 -94 -54 -1 -157 Transferred to/from other items 77 11 -7 -8 -106 -33 Cost at 31.12.2020 1,254 742 1,341 973 181 4,491 Depreciation and impairment losses at 1.1.2020 -260 -472 -996 -523 - -2,251 Foreign currency translation adjustments 10 17 46 19 - 92 Depreciation for the year -24 -88 -145 -110 - -367 Disposals during the year - 7 85 52 - 144 Transferred to/from other items - 11 19 - - 30 Depreciation and impairment losses at 31.12.2020 -274 -525 -991 -562 - -2,352 Carrying amount at 31.12.2020 980 217 350 411 181 2,139 Cost at 1.1.2019 1,097 703 1,269 783 76 3,928 Foreign currency translation adjustments 9 4 19 15 - 47 Additions during the year 38 31 172 169 126 536 Additions relating to acquisitions - 1 15 9 - 25 Disposals during the year -1 -86 -110 -26 -1 -224 Transferred to/from other items 4 59 3 - -66 - Cost at 31.12.2019 1,147 712 1,368 950 135 4,312 Depreciation and impairment losses at 1.1.2019 -238 -482 -943 -442 - -2,105 Foreign currency translation adjustments -2 -2 -19 -11 - -34 Depreciation for the year -21 -72 -138 -94 - -325 Disposals during the year 1 84 104 24 - 213 Depreciation and impairment losses at 31.12.2019 -260 -472 -996 -523 - -2,251 Carrying amount at 31.12.2019 887 240 372 427 135 2,061 98 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 3 · Asset base Accounting policies Property, plant and equipment are recognised at cost less accumulated depreciation and impairment losses. Cost is defined as the acquisition price and costs directly relating to the acquisition until such time as the particular asset is ready for use. For assets produced by the Group, cost includes all costs directly attributable to the production of such assets, including materials, components, sub-supplies and payroll. If the acquisition or the use of an asset requires the Group to defray costs for the demolition or restoration of such asset, the calculated costs hereof are recognised as a provision and as part of the cost of the particular asset, respectively. The cost of a total asset is divided into various elements, which will be depreciated separately if their useful lives are not the same. Property, plant and equipment are depreciated on a straight-line basis over their estimated useful lives. Land is not depreciated. Accounting estimates and judgements The depreciation basis is cost less the estimated residual value of an asset after the end of its useful life. The residual value is the estimated amount, which could after deduction of costs to sell be obtained through the sale of the asset today, such asset already having the age and being in the state of repair expected after the end of its useful life. The residual value is determined at the time of acquisition and is reviewed annually. If the residual value exceeds the carrying amount, depreciation will be discontinued. Buildings 30-50 years Technical installations 10 years Plant and machinery 3-5 years Other plant, fixtures and operating equipment 3-5 years IT hardware 3-5 years Leasehold improvements Up to 10 years Depreciation methods, useful lives and residual values are reviewed annually. Property, plant and equipment are written down to their recoverable amounts, if these are lower than their carrying amounts. 3.2 Property, plant and equipment 99 Demant · Annual Report 2020 Section 3 · Asset base 3.3 Leases (DKK million) 2020 2019 Lease assets at 1.1. 1,937 2,029 Foreign currency translation adjustments -59 35 Additions during the year 391 372 Additions relating to acquisitions 122 35 Disposals during the year -51 -64 Depreciations during the year -493 -470 Lease assets at 31.12. 1,847 1,937 Lease liabilities at 1.1. 1,964 2,038 Foreign currency translation adjustments -71 36 Additions during the year 388 372 Additions relating to acquisitions 119 35 Covid-19-related rent concessions -12 - Disposals during the year -53 -71 Payments -442 -446 Lease liabilities at 31.12. 1,893 1,964 Current lease liabilities 456 418 Non-current lease liabilities 1,437 1,546 Amounts recognised in the income statement: Variable lease payments 20 20 Short-term lease expenses 21 14 Low-value assets 6 3 100 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 3 · Asset base The Group’s leases primarily comprise agreements regarding properties. The lease terms are of various length and may contain extension and termination options. Management exercises significant judgement in determin- ing whether it is reasonably certain that these extension and termination options will be exercised. Accounting policies Lease assets Lease assets and liabilities are recognised in the balance sheet at the commencement date of the contract, if it is or contains a lease. Lease assets are recognised at cost less accumulated depreciation and impairment. Cost is defined as the lease liability adjusted for any lease payments made at or before the commencement date. Lease assets are depreciated on a straight-line basis over the lease term. Lease liabilities Lease liabilities are measured at the present value of future payments, using the interest rate implicit in the lease agreement. Lease payments are discounted using the Group’s incremental borrowing rate adjusted for the functional currencies and length of the lease term, if the interest rate implicit in the lease agreement cannot be determined. Lease payments contain fixed payments less any lease incentives receivable, variable lease payment that depend on an index or a rate as well as payments of penalties for terminating the lease, if the terms of the lease warrants that the Group exercises that option. The lease liability is remeasured if or when the future payment or lease term changes. Any net remeasurement of the lease liability is recognised as an adjustment to the lease asset. If the carrying amount of the lease asset is reduced to zero, the adjustment will be recognised in the income statement. Additional information Short-term lease expenses, low-value assets and variable lease payments are classified as operating expenses in the income statement. IFRS 16 Covid-19-Related Rent Concessions amendment IFRS 16 is amended to exempt lessees, who have received rent concessions as a direct consequence of the Covid-19 pandemic, from the requirement to assess whether the concession is a lease modification. The Group has decided to apply the practical expedient to all rent concessions that meet the conditions as outlined in paragraph 46B of IFRS 16. This resulted in accounting for the concession as a variable lease payment. The rent concessions recognised in the income statement for 2020 amount to DKK 12 million. Accounting estimates and judgements Expired leases The lease term is the period during which the lease contract is enforceable. If the original expiry date of a lease contract has passed, typically in the case of property leases, but the contract continues without a determined expiry date, the lease term is set for an estimated period during which the lease contract is expected to be enforcea- ble. This estimate is based on Management’s judgement and takes into consideration the location of the lease, capitalised leasehold improvements and the experience with similar leases for the specific area. Extension and termination options When determining the lease term for lease agreements containing extension and termination options, Management considers circumstances that create a financial incentive to exercise an extension option or not to exercise a termi- nation option. Extension and termination options are only included in the lease term if it is reasonably certain that a lease will be extended/terminated. 3.3 Leases (continued) 101 Demant · Annual Report 2020 3.4 Other non-current assets Other receivables (DKK million) Investments in associates and joint ventures Receivables from associates and joint ventures Customer loans Other Cost at 1.1.2020 946 182 531 94 Foreign currency translation adjustments -38 -11 -43 -5 Additions during the year 7 92 131 3 Additions relating to acquisitions 132 7 - 1 Disposals related to step-up acquisitions of associates -165 - - - Disposals, repayments etc. during the year -83 -23 -83 -3 Movement to current assets - - -90 -4 Cost at 31.12.2020 799 247 446 86 Value adjustments at 1.1.2020 17 - -8 -19 Foreign currency translation adjustments 1 - 1 2 Share of prot after tax 48 - - - Dividends received -41 - - - Disposals relating to step-up acquisitions of associates -74 - - - Other adjustments 83 - -2 -2 Disposals during the year - - - -1 Value adjustments at 31.12.2020 34 - -9 -20 Carrying amount at 31.12.2020 833 247 437 66 Cost at 1.1.2019 895 167 522 86 Foreign currency translation adjustments 8 6 21 -1 Additions during the year 84 55 247 17 Additions relating to acquisitions 46 - - 2 Disposals related to step-up acquisitions of associates -87 - - - Disposals, repayments etc. during the year - -44 -82 -6 Movement to current assets - -2 -177 -4 Cost at 31.12.2019 946 182 531 94 Value adjustments at 1.1.2019 88 - -26 -18 Foreign currency translation adjustments - - -1 -2 Share of prot after tax 111 - - - Dividends received -183 - - - Disposals relating to step-up acquisitions of associates 1 - - - Other adjustments - - -7 1 Disposals during the year - - 26 - Value adjustments at 31.12.2019 17 - -8 -19 Carrying amount at 31.12.2019 963 182 523 75 Please refer to Subsidiaries, associates and joint ventures on page 148 for a list of associates and joint ventures. Section 3 · Asset base 102 Demant · Annual Report 2020 Demant · Annual Report 2020 Transactions with associates and joint ventures In 2020, the Group recognised revenue from associates and joint ventures of DKK 294 million (DKK 457 million in 2019), received royalties from and paid license fees to associates and joint ventures, amounting to net income of DKK 1 million (net income of DKK 1 million in 2019) and received dividends from associates and joint ventures in the amount of DKK 41 million (DKK 183 million in 2019). In 2020, the Group received interest income from associ- ates and joint ventures in the amount of DKK 4 million (DKK 3 million in 2019). Under the provisions of contracts concluded with associ- ates and joint ventures, the Group is not entitled to receive dividends from certain associates and joint ventures. This is reflected in the profit included in the income statement, as no profit is recognised if the Group is not entitled to receive dividends. Accounting policies Investments in associates and joint ventures are recognised and measured using the equity method, i.e. investments are recognised in the balance sheet at the proportionate share of the equity value determined in accordance with the Group’s accounting policies after the deduction and addition of proportionate intra-group gains and losses, respectively, and after the addition of the carrying amount of any goodwill. The proportionate shares of profit after tax in associates and joint ventures are recognised in the income statement after the year’s changes in unrealised intra-group profits less any impairment loss relating to goodwill. The proportionate shares of all transactions and events, which have been recognised in other comprehensive income in associates and joint ventures, are recognised in consolidated other comprehensive income. On the acquisition of interests in associates and joint ventures, the acquisition method is applied. Associates Joint ventures (DKK million) 2020 2019 2020 2019 Financial information from nancial statements(Group share) Revenue 518 699 - 563 Net prot for the year 50 52 - 66 Comprehensive income 50 52 - 66 3.4 Other non-current assets (continued) Section 3 · Asset base 103 Demant · Annual Report 2020 Section 3 · Asset base For accounting policies on segment information, please refer to Note 1.1. 3.5 Non-current assets by geographic region (DKK million) 2020 2019 Denmark 2,261 1,880 Other Europe 5,940 5,588 North America 5,840 6,308 Pacic 798 813 Asia 272 252 Other countries 129 43 Non-current assets 15,240 14,884 104 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 3 · Asset base 3.6 Impairment testing Impairment testing is carried out for the Group´s two cash-generating units, Hearing Healthcare and Communications. Based on the impairment tests per- formed, a material excess value was identified in each cash-generating unit, compared to the carrying amount, for which reason no impairment of goodwill was made at 31 December 2020. Future cash flows are based on the budget for 2021, on strategy plans and on projections hereof. Projections extending beyond 2021 are based on general parameters, such as expected market growth, selling prices and profitability assumptions. The terminal value for the period after 2025 is determined on the assumption of 2% growth. The pre-tax discount rate is 7% for Hearing Healthcare and 12% for Communications. Sensitivity calculations show that even a significant increase in the discount rate or a significant reduction of the growth assumptions will not change the outcome of the impairment test. Apart from goodwill, all intangible assets have limited useful lives. The market capitalisation of the Company on Nasdaq Copenhagen by far exceeds the equity value of the Company, lending further support to the conclusion that we had no need for impairment in 2020. Accounting policies The carrying amounts of property, plant and equipment and intangible assets with definite useful lives as well as investments in associates and joint ventures are reviewed at the balance sheet date to determine whether there are indications of impairment. If so, the recoverable amount of the particular asset is calculated to determine the need for impairment, if any. The recoverable amounts of goodwill and other intangible assets with indefinite useful lives will be estimated, whether or not there are indications of impairment. The recoverable amount is estimated for the smallest cash-generating unit of which the asset is part. The recoverable amount is determined as the higher of the fair value of the asset or cash-generating unit less costs to sell and the value in use of such asset or unit. On determina- tion of the value in use, estimated future cash flows will be discounted to their present values using a discount rate that reflects partly current market valuations of the time value of money, and partly the special risks attached to the particular asset or cash-generating unit for which no adjustment has been made in the estimated future cash flows. If the recoverable amount of a particular asset or cash-generating unit is lower than its carrying amount, such asset or unit is written down to its recoverable amount. Impairment losses are recognised in the income statement. On any subsequent reversal of impairment losses due to changes in the judgements on which the calculation of the recoverable amount is based, the carrying amount of an asset or cashgenerating unit is increased to the adjusted estimate of the recoverable amount, however not exceed- ing the carrying amount of the asset or cash-generating unit, had the particular asset or cash-generating unit not been written down. Impairment of goodwill is not reversed. 105 Demant · Annual Report 2020 Section 4 Capital structure and nancial management Net interest-bearing debt including lease liabilities 7,135 DKK MILLION Net nancial items 194 DKK MILLION 106 Demant · Annual Report 2020 Demant · Annual Report 2020 4.1 Financial risk management and capital structure Policies relating to financial risk management and capital structure Financial risk management concentrates on identifying risks in respect of exchange rates, interest rates, credit and liquidity with a view to protecting the Group against potential losses and ensuring that Management’s forecasts for the current year are only to a limited extent affected by changes or events in the surrounding world – be they changes in exchange rates or in interest rates. It is Group policy to exclusively hedge commercial risks and not to undertake any financial transactions of a speculative nature. Interest rate risks In previous years, we only hedged interest rate risks on Group loans to a limited extent, as the Group only had limited debt compared to its volume of activities. Because of the Group’s high level of cash generation and relatively low financial gearing, the majority of our loans are raised on floating terms and predominantly as short-term commitments, resulting in a low level of interest expenses. In order to secure relatively low interest rates for the Group on the long term and as a consequence of our attractive funding possibilities in the financial market, the Group now partly funds its debt through medium-term committed facilities with fixed rates and through financial instruments, which limits the interest rate risk. The Group’s net inter- est-bearing debt amounted to DKK 7,135 million as of 31 December 2020, and the gearing multiple was 2.8 (NIBD/EBITDA). Credit risks The Group’s credit risks relate primarily to trade receivables and loans to customers or business partners. Our customer base is fragmented, so in general, credit risks only involve minor losses on loans to individual customers. The accu- mulated revenue from our ten largest customers accounts for approx. 11% of total consolidated revenue. Further- more, when granting loans, we require that our counter- parties provide security in their business. Overall, we therefore estimate that the risk relative to our total credit exposure is well-balanced at Group level. The maximum credit risk relating to receivables matches the carrying amounts of such receivables. Overall, the Group has limited deposits with financial institutions for which reason the credit risk of deposits is considered to be low. In 2020, the Group made an additional provision for bad debt of DKK 150 million, reflecting the increased risk of customers defaulting on their debt due to coronavi- rus. The provision was partly reversed by DKK 50 million towards the end of the year as a result of an updated risk assessment. Liquidity risks The Group aims to have sufficient cash resources to be able to take appropriate steps in case of unforeseen fluctuations in cash outflows. We have access to consider- able undrawn credit facilities, and the liquidity risk is therefore considered to be low. We are of the opinion that the Group has strong cash flows and a satisfactory credit rating to secure the current inflow of working capital and funds for potential acquisitions. Neither in previous years nor in the financial year 2020 has the Group defaulted on any loan agreements. Section 4 · Capital structure and nancial management 107 Demant · Annual Report 2020 Section 4 · Capital structure and nancial management In addition to the foreign exchange items above, the consolidated income statement is also affected by foreign exchange hedging instruments as described in Note 2.3 as well as by foreign exchange effects of balance sheet items, affecting production costs by a loss of DKK 83 million in 2020 (a loss of DKK 5 million in 2019). Accounting policies Net financial items mainly consist of interest income and interest expenses, credit card fees and bank fees and also include interest on lease liabilities, the unwinding of discounts on financial assets and liabilities, fair value adjustments of “shadow shares” under share-based remuneration programmes as well as certain realised and unrealised foreign exchange gains and losses. Interest income and interest expenses are accrued based on the principal amount and the effective interest rate. The effective interest rate is the discount rate used for discounting expected future payments attaching to the financial asset or financial liability in order for the present value to match the carrying amount of such asset or liability. 4.2 Net nancial items (DKK million) 2020 2019 Interest on cash and bank deposits 1 3 Interest on receivables, customer loans etc. 32 36 Other nancial income 1 1 Financial income from nancial assets measured at amortised cost 34 40 Foreign exchange gains, net 4 1 Financial income 38 41 Interest on bank debt, mortgages etc. -72 -117 Interest expense on lease liabilities -45 -46 Financial expenses on nancial liabilities measured at amortised cost -117 -163 Foreign exchange losses, net -1 - Transaction costs -114 -118 Financial expenses -232 -281 Net nancial items -194 -240 108 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 4 · Capital structure and nancial management As regards financial assets and liabilities, their carrying amounts approximate their fair values. The following non-financial item is included in the balance sheet and represents the difference between the table above and the balance sheet: Other liabilities DKK 351 million (DKK 405 million in 2019). Accounting policies Debt to credit institutions is recognised at the date of borrowing at the proceeds received less transaction costs. For subsequent periods, financial liabilities are measured at amortised cost in order for the difference between proceeds and the nominal value to be recognised as a financial expense over the term of the loan. On initial recognition, other financial liabilities are measured at fair value and subsequently at amortised cost using the effective interest method, and the difference between proceeds and the nominal value is recognised in the income statement as a financial expense over the term of the loan. 4.3 Categories of nancial instruments (DKK million) 2020 2019 Unrealised gains on nancial contracts 81 13 Financial assets used as hedging instruments 81 13 Receivables from associates and joint ventures 358 361 Customer loans 610 714 Other receivables 334 405 Trade receivables 2,808 3,209 Cash 952 792 Financial assets at amortised cost 5,062 5,481 Other investments 14 16 Financial assets at fair value through prot/loss 14 16 Unrealised losses on nancial contracts -14 -43 Financial liabilities used as hedging instruments -14 -43 Debt to credit institutions etc. -5,930 -4,687 Short-term bank facilities etc. -1,181 -3,338 Lease liabilities -1,893 -1,964 Trade payables -802 -652 Other liabilities -1,763 -1,379 Financial liabilities measured at amortised cost -11,569 -12,020 109 Demant · Annual Report 2020 Trade payables and other liabilities have a contractual maturity of less than one year, with the exception of other liabilities of DKK 313 million (DKK 203 million in 2019), which have a contractual maturity of 1-10 years. The contractual cash flows approximate their carrying amounts. Borrowings broken down by currency: 29% in US dollars (23% in 2019), 55% in Danish kroner (51% in 2019), 16% in euros (24% in 2019), 0% in Canadian dollars (1% in 2019) and 0% in other currencies (1% in 2019). Reconciliation of liabilities arising from financing activities The table below shows the changes in consolidated liabilities arising from financing activities, including both cash and non-cash changes. Liabilities arising from financing activities are those for which cash flows were, or future cash flows will be, classified in the consolidated cash flow statement as cash flows from financing activities. 4.4 Net interest-bearing debt, liquidity and interest rate risks (DKK million) Contractual cash ows Carrying amount Weighted average effective interest rate Less than 1 year 1-5 years More than 5 years Total 2020 Interest-bearing receivables 241 491 218 950 917 Cash 955 - - 955 952 Interest-bearing assets 1,196 491 218 1,905 1,869 1.6% Debt to credit institutions etc. -2,441 -3,525 -1 -5,967 -5,930 Short-term bank facilities etc. -1,201 - - -1,201 -1,181 Borrowings -3,642 -3,525 -1 -7,168 -7,111 0.6% Net interest-bearing debt -2,447 -3,034 217 -5,263 -5,242 0.2% Lease liabilities -436 -1,255 -411 -2,102 -1,893 Net interest-bearing debt including lease liabilities -2,882 -4,289 -194 -7,365 -7,135 2019 Interest-bearing receivables 318 477 248 1,043 1,012 Cash 792 - - 792 792 Interest-bearing assets 1,110 477 248 1,835 1,804 1.9% Debt to credit institutions etc. -2,070 -2,371 -165 -4,606 -4,687 Short-term bank facilities etc. -3,489 - - -3,489 -3,338 Borrowings -5,559 -2,371 -165 -8,095 -8,025 1.0% Net interest-bearing debt -4,449 -1,894 83 -6,260 -6,221 0.8% Lease liabilities -464 -1,251 -454 -2,169 -1,964 Net interest-bearing debt including lease liabilities -4,913 -3,145 -371 -8,429 -8,185 Section 4 · Capital structure and nancial management 110 Demant · Annual Report 2020 Demant · Annual Report 2020 The fair value of the interest cap (a strip of call options) outstanding at the balance sheet date is DKK -2 million (DKK -2 million in 2019), and the contractual value of interest cap is DKK 650 million (DKK 650 million in 2019). The cap will run until 2023. Sensitivity analysis in respect of interest rates Based on consolidated net debt at the end of the 2020 financial year, a rise of 1 percentage point in the general interest rate level will cause an increase in consolidated annual interest expenses before tax of approx. DKK 10 million (DKK 17 million in 2019). About 59% (56% in 2019) of consolidated interest-bearing debt is subject to fixed or limited interest rates, partly due to a bought cap (a strip of call options), and partly due to loans being raised at fixed interest rates. 4.4 Net interest-bearing debt, liquidity and interest rate risks (continued) Non-cash changes (DKK million) 2019 Cash ow from nancing activities Net cash ow from overdraft IFRS 16 transition Acqui- sitions Foreign exchange movement Other additions Disposals 2020 Lease liabilities -1,964 442 - - -119 71 -388 65 -1,893 Debt to credit institutions etc. -4,687 -1,364 154 - -40 7 - - -5,930 Short-term bank facilities -3,338 2,157 -154 - - 154 - - -1,181 Liabilities from nancing activities -9,989 1,235 - - -159 232 -388 65 -9,004 Interest-bearing liabilities -9,989 1,235 - - -159 232 -388 65 -9,004 Non-cash changes (DKK million) 2018 Cash ow from nancing activities Net cash ow from overdraft IFRS 16 transition Acqui- sitions Foreign exchange movement Other additions Disposals 2019 Lease liabilities - 446 - -2,039 -35 -35 -372 71 -1,964 Debt to credit institutions etc. -3,113 -1,557 - - -16 -1 - - -4,687 Short-term bank facilities -3,633 734 -382 - - -57 - - -3,338 Liabilities from nancing activities -6,746 -377 -382 -2,039 -51 -93 -372 71 -9,989 Overdraft -382 - 382 - - - - - - Interest-bearing liabilities -7,128 -377 - -2,039 -51 -93 -372 71 -9,989 The Group has limited the maximum interest rates on part of its non-current debt through an interest rate cap. Interest cap (DKK million) 2020 2019 Expiry Interest rate/strike Contractual amount at year-end Positive fair value at year-end Negative fair value at year-end Expiry Interest rate/strike Contractual amount at year end Positive fair value at year-end Negative fair value at year-end DKK/DKK 2023 0% 650 - 2 2022 0% 650 - 2 650 - 2 650 - 2 Section 4 · Capital structure and nancial management 111 Demant · Annual Report 2020 4.5 Fair value hierarchy Methods and judgements for calculation of fair values Other investments Other investments are assessed on the basis of their equity value. Derivatives Forward exchange contracts are assessed using discounted cash flow valuation techniques. Future cash flows are based on forward exchange rates from observable forward exchange rates at the end of the reporting period and on contractual forward exchange rates discounted at a rate that reflects the credit risk related to various counterpar- ties. Interest swaps are assessed using discounted cash flow valuation techniques. Future cash flows are based on observable forward yield curves at the end of the reporting period and on contractual interest rates discounted at a rate that reflects the credit risk related to various counter- parties. The value of a cap is assessed using discounted cash flow valuation techniques. A cap consists of a series of interest rate options (IRGs) with the same strike rate. The individual interest rate options each cover an interest period. The key elements when pricing interest rate options are strike rate, forward rate, maturity and volatility. The value of an interest rate option is made up of the intrinsic value and the time value of such option. The value of a cap is the combined value of the individual IRGs. Contingent considerations Contingent considerations are measured at their fair values based on the contractual terms of the contingent consider- ations and on non-observable inputs (level 3), such as the financial performance and purchasing patterns of the acquired enterprises for a period of typically 1-5 years after the date of acquisition. Fair value hierarchy for assets and liabilities measured at fair value in the balance sheet Financial instruments measured at fair value are broken down according to the fair value hierarchy: • Listed prices in an active market for the same type of instrument (level 1) • Listed prices in an active market for similar assets or liabilities or other valuation methods, with all significant inputs being based on observable market data (level 2) • Valuation methods, with any significant inputs not being based on observable market data (level 3) Accounting policies On initial recognition, other investments are classified as assets available for sale, recognised at fair value and subsequently measured at fair value through profit and loss. Unrealised value adjustments are recognised in other comprehensive income. On realisation, value adjustments are transferred to net financial items in the income state- ment. The determination of fair values is based on equity values. Contingent considerations arising from the acquisition of enterprises and activities are recognised at fair value at the time of acquisition. The obligations are re-evaluated on a recurring basis at fair value. Section 4 · Capital structure and nancial management 112 Demant · Annual Report 2020 Demant · Annual Report 2020 There have been no transfers between level 1 and 2 in the 2020 and 2019 financial years Financial instruments measured at fair value in the balance sheet based on valuation methods, with any significant inputs not being based on observable market data (level 3): 4.5 Fair value hiearchy (continued) (DKK million) 2020 2019 Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3 Total Financial assets used as hedging instruments - 81 - 81 - 13 - 13 Other investments - - 14 14 - - 16 16 Financial liabilities used as hedging instruments - -14 - -14 - -43 - -43 Contingent considerations - - -121 -121 - - -128 -128 Level 3 Assets and liabilities Financial assets Contingent considerations (DKK million) 2020 2019 2020 2019 Carrying amount at 1.1. 16 14 -128 -170 Foreign currency translation adjustment -1 1 7 -2 Acquisitions - - -76 -36 Disposals, repayments, settlements etc. -1 - 56 70 Other adjustments - 1 20 10 Carrying amount at 31.12. 14 16 -121 -128 Section 4 · Capital structure and nancial management 113 Demant · Annual Report 2020 Tax on prot 202 DKK MILLION Effective tax rate 15.1% Section 5 Tax The effective tax rate for 2020 reects the non-taxable nature of the positive one-off fair value adjustment realised as part of the consolidation of EPOS. 114 Demant · Annual Report 2020 Demant · Annual Report 2020 The permanent differences are extraordinarily high in 2020 due to the fact that the Group is exempt from paying tax on the positive one-off fair value adjustment of DKK 453 million realised as part of the consolidation of EPOS. Accounting policies Tax on the year’s profit includes current tax and any changes in deferred tax. Current tax includes taxes payable determined on the basis of the estimated taxable income for the year and any prior-year tax adjustments. Tax on changes in equity and other comprehensive income is recognised directly in equity and in other comprehensive income, respectively. Foreign currency translation adjust- ments of deferred tax are recognised as part of the year’s adjustments of deferred tax. Current tax liabilities or tax receivables are recognised in the balance sheet and determined as tax calculated on the year’s taxable income adjusted for any tax on account. The tax rates prevailing at the balance sheet date are used for calculation of the year’s taxable income. 5.1 Tax on prot (DKK million) 2020 2019 Current tax on prot for the year -224 -405 Adjustment of current tax, prior years 48 21 Change in deferred tax 8 -42 Adjustment of deferred tax, prior years -32 -14 Impact of changes in corporate tax rates -2 -4 Tax on prot for the year -202 -444 Reconciliation of tax rates: Danish corporate tax rate 22.0% 22.0% Differences between tax rates of non-Danish enterprises and Danish corporate tax rate 1.3% 1.5% Impact of changes in corporate tax rates 0.2% 0.2% Impact of unrecognised tax assets, net 1.1% 0.2% Permanent differences -11.6% -0.4% Other items including prior-year adjustments 2.1% -0.3% Effective tax rate 15.1% 23.2% Section 5 · Tax 115 Demant · Annual Report 2020 Section 5 · Tax 5.2 Deferred tax (DKK million) 2020 2019 Deferred tax recognised in the balance sheet: Deferred tax assets 553 551 Deferred tax liabilities -339 -314 Deferred tax, net at 31.12. 214 237 Deferred tax, net at 1.1. 237 281 Foreign currency translation adjustments -2 2 Changes in deferred tax assets 8 -42 Additions relating to acquisitions -2 -3 Adjustment of deferred tax, prior years -32 -14 Impact of changes in corporate tax rates -2 -4 Deferred tax relating to changes in equity, net 7 17 Deferred tax, net at 31.12 214 237 The tax value of deferred tax assets not recognised is DKK 111 million (DKK 130 million in 2019) and relates mainly to tax losses and tax credits for which there is considerable uncertainty about their future utilisation. The tax losses carried forward will not expire in the near future. 116 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 5 · Tax (DKK million) Temporary differences at 1.1.2020 Foreign currency translation adjust- ments Acquisi- tions Recognised in prot for the year Recognised in other comprehen- sive income Temporary differences at 31.12.2020 Breakdown of the Group's temporary differences and changes: Intangible assets -365 21 -1 -56 - -401 Property, plant and equipment -29 - 2 -16 - -43 Leased assets 6 -1 - 6 - 11 Inventories 241 -2 - 14 - 253 Receivables 58 -5 - 13 - 66 Provisions 79 17 -1 -1 - 94 Deferred income 183 -23 - -1 - 159 Tax losses 63 -9 - 40 - 94 Other 1 - -2 -25 7 -19 Total 237 -2 -2 -26 7 214 (DKK million) Temporary differences at 1.1.2019 Foreign currency translation adjust- ments Acquisi- tions Recognised in prot for the year Recognised in other comprehen- sive income Temporary differences at 31.12.2019 Breakdown of the Group's temporary differences and changes: Intangible assets -230 -4 -3 -128 - -365 Property, plant and equipment -26 - - -3 - -29 Leased assets - - - 6 - 6 Inventories 209 - - 32 - 241 Receivables 38 - - 20 - 58 Provisions 83 2 - -6 - 79 Deferred income 137 2 - 44 - 183 Tax losses 84 2 - -23 - 63 Other -14 - - -2 17 1 Total 281 2 -3 -60 17 237 Accounting policies Deferred tax is recognised using the balance sheet liability method on any temporary differences between the tax base of assets and liabilities and their carrying amounts, except for deferred tax on temporary differences arisen either on initial recognition of goodwill or on initial recognition of a transaction that is not a business combination, with the temporary difference ascertained on initial recognition affecting neither net profits nor taxable income. Deferred tax is determined on the basis of the tax rules and rates prevailing at the balance sheet date in a particular country. The effect of any changes in tax rates on deferred tax is included in tax on the year’s profit, unless such deferred tax is attributable to items previously recognised directly in equity or in other comprehensive income. In the latter case, such changes will also be recognised directly in equity or in other comprehensive income. The tax base of a loss, if any, which may be set off against future taxable income, is carried forward and set off against deferred tax in the same legal tax entity and jurisdiction. Accounting estimates and judgements Deferred tax assets, including the tax value of any tax losses allowed for carryforward, are recognised in the balance sheet at the estimated realisable value of such assets, either by a set-off against a deferred tax liability or by a net asset to be set off against future positive taxable income. At the balance sheet date, an assessment is made as to whether it is probable that sufficient taxable income will be available in the future against which the deferred tax asset can be utilised. Deferred tax on temporary differences between the carrying amounts and the tax values of investments in subsidiaries, associates and joint ventures is recognised, unless the Parent is able to control the time of realisation of such deferred tax, and it is probable that such deferred tax will not be realised as current tax in the foreseeable future. Deferred tax is recognised in respect of eliminations of intra-group profits and losses. 5.2 Deferred tax (Continued) 117 Demant · Annual Report 2020 Section 6 Acquisitions 118 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 6 · Acquisitions 6.1 Acquisition of enterprises and activities Hearing Healthcare Communi- cation Total (DKK million) North America Europe Asia Pacic Global 2020 2020 Intangible assets 8 6 - 9 23 Property, plant and equipment 5 30 - 15 50 Other non-current assets 14 235 - 16 265 Inventories 5 13 - 73 91 Current receivables 14 124 - 112 250 Cash and cash equivalents 8 27 - 34 69 Non-current liabilities -12 -101 - -13 -126 Current liabilities -11 -127 - -186 -324 Acquired net assets 31 207 - 60 298 Goodwill 185 265 - 417 867 Acquisition cost 216 472 - 477 1,165 Carrying amount of non-controlling interests on obtaining control -7 -204 - -24 -235 Fair value adjustment of non-controlling interests on obtaining control 2 -3 - -453 -454 Contingent consideration and deferred payments -62 -14 - - -76 Acquired cash and cash equivalents -8 -27 - -34 -69 Cash acquisition cost 141 224 - -34 331 Figures are shown at fair value on the aquisition date. 2019 Intangible assets 10 17 - - 27 Property, plant and equipment 5 10 10 - 25 Other non-current assets 55 28 2 - 85 Inventories 7 - 14 - 21 Current receivables 20 15 16 - 51 Cash and cash equivalents 25 25 5 - 55 Non-current liabilities -8 -24 -3 - -35 Current liabilities -22 -32 -27 - -81 Acquired net assets 92 39 17 - 148 Goodwill 286 127 78 - 491 Acquisition cost 378 166 95 - 639 Carrying amount of non-controlling interests on obtaining control -55 - -31 - -86 Fair value adjustment of non-controlling interests on obtaining control - -8 -5 - -13 Contingent consideration and deferred payments -28 -7 -1 - -36 Acquired cash and cash equivalents -25 -25 -5 - -55 Cash acquisition cost 270 126 53 - 449 Figures are shown at fair value on the aquisition date. 119 Demant · Annual Report 2020 On 1 January 2020, the ownership structure of Sennheiser Communications A/S was changed through a demerger whereby Demant A/S obtained full control of the Gaming and Enterprise Solutions segments, and German Sennheiser electronic GmbH & Co. KG (“Sennheiser KG”) obtained control of the Mobile segment. The purchase price for the Gaming and Enterprise Solutions segments was DKK 477 million. The demerger is based on a cashfree split of ownership. On 2 January 2020, Demant A/S acquired an additional interest in Audilab SAS, which is a large retail network of hearing aid clinics in France, based on a model of shared ownership with audiologists. We previously held a non-controlling interest in the network, and we are now the direct owner of 95% of the shares in Audilab SAS. The total fair value of 95% of the shares in Audilab SAS, on the acquisition date, was DKK 381 million. The Group’s other acquisitions in 2020 consist of a number of minor retail acquisitions, in North America and Europe. In respect of these acquisitions, we paid acquisition costs exceeding the fair values of the acquired assets, liabilities and contingent liabilities. Such positive balances in value can be attributed to expected synergies between the activities of the acquired entities and our existing activities, to the future growth opportunities and to the value of staff competencies in the acquired entities. These synergies are not recognised separately from goodwill, as they are not separately identifiable. At the time of acquisition, non-controlling interests’ shares of acquisitions were measured at their proportionate shares of the total fair value of the acquired entities includ- ing goodwill. On obtaining a controlling interest through step acquisitions, previously held non-controlling interests are at the time of obtaining control included at fair value with fair value adjustments in the income statement. In 2020, a few adjustments were made to the preliminary recognition of acquisitions made in 2019. These adjustments were made in respect of payments made, contingent considerations provided, and net assets and goodwill acquired. The impact of these adjustments on goodwill was DKK 1 million (DKK 2 million in 2019), the impact on contingent considerations was DKK 0 million (DKK 3 million in 2019). In relation to acquisitions with final recognition in 2015-2019, adjustments were made in 2020 in respect of estimated contingent considerations. Such adjustments are recognised in the income statement. The total impact on the income statement of fair value adjustments of non-controlling interests in step acquisi- tions amounted to DKK 454 million (DKK 13 million in 2019), and adjustments of contingent considerations made via the income statement of DKK 16 million (DKK 9 million in 2019) are recognised under Distribution costs for acqui- sitions and DKK 5 million are recognised in Share of profit after tax, associates and joint ventures for associates and joint ventures. Of the total acquisition entries in 2020, the fair value of estimated contingent considerations in the form of earn-outs or deferred payments accounted for DKK 76 million (DKK 36 million in 2019). Such payments depend on the results of the acquired entities for a period of 1-5 years after takeover and can total a maximum of DKK 82 million (DKK 39 million in 2019) for acquisitions. The acquired assets include contractual receivables amounting to DKK 126 million (DKK 38 million in 2019) of which DKK 1 million (DKK 1 million in 2019) was thought to be uncollectible at the date of the acquisition. Of total goodwill in the amount of DKK 867 million (DKK 491 million in 2019), DKK 91 million (DKK 198 million in 2019) can be amortised for tax purposes. Transaction costs in connection with acquisitions made in 2020 amounted to DKK 2 million (DKK 2 million in 2019), which has been recognised under Distribution costs. Revenue and profit generated by the acquired enterprises since our acquisition in 2020 amount to DKK 1,428 million (DKK 125 million in 2019) and DKK 143 million, excluding one-off in EPOS of DKK 217 million (DKK 6 million in 2019), respectively. Had such revenue and profit been consolidat- ed on 1 January 2020, we estimate that consolidated pro- forma revenue and profit would have been DKK 14,524 million (DKK 15,060 million in 2019) and DKK 1,136 million (DKK 1,472 million in 2019), respectively. Without taking synergies from our core business into account, we believe that these pro forma figures reflect the level of consolidat- ed earnings after our acquisition of the enterprises. The above statements of the fair values of acquisitions are not considered final until 12 months after takeover. From the balance sheet date and until the date of financial reporting in 2021, we have acquired additional distribution enterprises. We are in the process of assessing their fair value. The acquisition cost is expected to relate primarily to goodwill. 6.1 Acquisition of enterprises and activities (continued) Section 6 · Acquisitions 120 Demant · Annual Report 2020 Demant · Annual Report 2020 Accounting policies Newly acquired or newly established enterprises are recognised in the consolidated financial statements from the time of acquisition or formation. The time of acquisition is the date when control of the enterprise is transferred to the Group. For Group accounting policies on control, please refer to the consolidated financial statements in Note 9.1. In respect of newly acquired enterprises, comparative figures and key figures will not be restated. On acquiring new enterprises of which the Group obtains control, the purchase method is applied according to which their identified assets, liabilities and contingent liabilities are measured at their fair values on the acquisition date. Any non-current assets acquired for the purpose of resale are, however, measured at their fair values less expected cost of disposal. Restructuring costs are solely recognised in the pre-acquisition balance sheet if they are a liability for the acquired enterprise. Any tax effect of revaluations will be taken into account. The acquisition cost of an enterprise consists of the fair value of the consideration paid for the enterprise with addition of fair value of previously held interests in the acquiree. If the final consideration is conditional upon one or more future events, the consideration will be recognised at the fair value on acquisition. Any subsequent adjust- ment of contingent consideration is recognised directly in the income statement, unless the adjustment is the result of new information about conditions prevailing on the acquisition date, and this information becomes available up to 12 months after the acquisition date. Transaction costs are recognised directly in the income statement when incurred. If costs exceed the fair values of the assets, liabilities and contingent liabilities identified on acquisition, any remaining positive differences (goodwill) are recog- nised in the balance sheet under intangible assets and tested for impairment at least annually. If the carrying amount of an asset exceeds its recoverable amount, it is written down to such lower recoverable amount. If, on the acquisition date, there are any uncertainties with respect to identifying or measuring acquired assets, liabilities or contingent liabilities or uncertainty with respect to determining their cost, initial recognition is made on the basis of provisionally calculated values. Such provisionally calculated values may be adjusted, or additional assets or liabilities may be recognised up to 12 months after the acquisition date, if new information becomes available about conditions prevailing on the acquisition date, which would have affected the calcula- tion of values on that day, had such information been known. Accounting estimates and judgements Identification of assets and liabilities On recognition of assets and liabilities from business combinations, Management judgements may be required for the following areas: • Intangible assets resulting from technology, customer relationships, client lists or brand names • Contingent consideration arrangements Contingent consideration Business combinations may include provisions that additional payments of contingent considerations be paid to the previous owners when certain events occur or certain results are obtained. Management assesses on a regular basis the judgements made in respect of the particular acquisitions, taking sales run rates of the acquired entity into account. 6.1 Acquisition of enterprises and activities (continued) Section 6 · Acquisitions 121 Demant · Annual Report 2020 Section 7 Provisions, other liabilities etc. Provisions 322 DKK MILLION Other liabilities 2,114 DKK MILLION 122 Demant · Annual Report 2020 Demant · Annual Report 2020 7.1 Provisions (DKK million) 2020 2019 Staff-related provisions 50 46 Miscellaneous provisions 29 47 Other provisions 79 93 Dened benet plan liabilities, net 243 228 Provisions at 31.12. 322 321 Breakdown of provisions: Non-current provisions 305 283 Current provisions 17 38 Provisions at 31.12. 322 321 Miscellaneous provisions relate to provisions for disputes etc. and are essentially expected to be applied within the next five years. (DKK million) Restructuring costs Staff-related Miscel- laneous Total Other provisions at 1.1.2020 - 46 47 93 Foreign currency translation adjustments - - -2 -2 Additions relating to acquisitions - - 1 1 Provisions during the year - - 19 19 Applied during the year - - -10 -10 Reversals during the year - 4 -26 -22 Other provisions at 31.12.2020 - 50 29 79 Breakdown of provisions: Non-current provisions - 50 12 62 Current provisions - - 17 17 Other provisions at 31.12.2020 - 50 29 79 Other provisions at 1.1.2019 10 56 31 97 Foreign currency translation adjustments - 1 - 1 Additions relating to acquisitions - 1 - 1 Provisions during the year - - 32 32 Applied during the year -9 - -3 -12 Reversals during the year -1 -12 -13 -26 Other provisions at 31.12.2019 - 46 47 93 Breakdown of provisions: Non-current provisions - 46 9 55 Current provisions - - 38 38 Other provisions at 31.12.2019 - 46 47 93 Section 7 · Provisions, other liabilities etc. 123 Demant · Annual Report 2020 Generally, the Group does not offer defined benefit plans, but it has such plans in Switzerland, France and Germany where they are required by law. Defined benefit plan costs recognised in the income state- ment amount to DKK 28 million (DKK 22 million in 2019), accumulated actuarial loss recognised in the statement of comprehensive income amount to DKK 129 million (DKK 128 million in 2019). The Group expects to pay approximately DKK 23 million in 2020 (DKK 25 million in 2019) into defined benefit plans. Defined benefit obligations in the amount of DKK 117 million (DKK 107 million in 2019) will mature within 1-5 years and obligations in the amount of DKK 447 million (DKK 412 million in 2019) after five years. If the discount rate is 0,5% higher (lower), the defined benefit obligation would decrease with 8% (increase with 9%). If the expected salary growth rate is 0,5% higher (lower) the defined benefit obligation would increase with 1% (decrease with 1%). 7.1 Provisions (continued) (DKK million) 2020 2019 Present value of dened benet obligations: Dened benet obligations at 1.1 519 413 Foreign currency translation adjustments -2 13 Additions relating to acquisitions - 1 Current service cost 28 21 Calculated interest on dened benet obligations 1 4 Actuarial gains/losses 11 55 Net benets paid -1 3 Contributions from plan participants 8 9 Dened benet obligations at 31.12. 564 519 Fair value of dened benet assets: Dened benet assets at 1.1. 291 257 Foreign currency translation adjustments - 7 Expected return on dened benet assets - 3 Actuarial gains/losses 9 - Contributions 22 21 Net benets paid -1 3 Dened benet assets 31.12. 321 291 Dened benet obligations recognised in the balance sheet, net 243 228 Return on dened benet assets: Actual return on dened benet assets 9 3 Expected return on dened benet assets - 3 Actuarial gains/losses on dened benet assets 9 - Assumptions: Discount rate 0.1% 0.2% Expected return on dened benet assets 0.0% 0.2% Future salary increase rate 1.2% 1.3% Section 7 · Provisions, other liabilities etc. 124 Demant · Annual Report 2020 Demant · Annual Report 2020 Accounting policies Provisions are recognised if, as a result of an earlier event, the Group has a legal or constructive obligation, and if the settlement of such an obligation is expected to draw on corporate financial resources, but there is uncertainty about the timing or amount of the obligation. Provisions are measured on a discounted basis based on Management’s best estimate of the amount at which a particular liability may be settled. The discount effect of any changes in the present value of provisions is recog- nised as a financial expense. The Group has defined benefit plans and similar agree- ments with some of its employees. As regards defined contribution plans, the Group pays regular, fixed contribu- tions to independent pension companies. Contributions are recognised in the income statement for the period in which employees have performed work entitling them to such pension contributions. Contributions due are recognised in the balance sheet as a liability. As regards defined benefit plans, the Group is obliged to pay a certain contribution when an employee covered by such a plan retires, for instance a fixed amount or a percentage of the employee’s final salary. An actuarial calculation is made periodically of the accrued present value of future benefits to which employees through their past employment with the Group are entitled and which are payable under the defined benefit plan. This defined benefit obligation is calculated annually using the projected unit credit method on the basis of judgements in respect of the future development in for instance wage levels, interest rates and inflation rates. The defined benefit obligation less the fair value of any assets relating to the defined benefit plan is recognised in the balance sheet under provisions. Defined benefit costs are categorised as follows: • Service costs, including current service costs, past-service costs as well as gains and losses on curtailments and settlements • Net interest expense or income • Remeasurements Remeasurements, comprising actuarial gains and losses, any effects of changes to the asset ceiling as well as return on defined benefit assets, excluding interest, are reflected immediately in the balance sheet with a charge or credit recognised in other comprehensive income in the period in which it occurs. Remeasurements recognised in other comprehensive income are reflected immediately in retained earnings and are not reclassified to the income statement. Service costs and net interest expenses or income are included in the income statement as staff costs. Other non-current employee benefits are recognised using actuarial calculation. Actuarial gains or losses on such benefits are recognised directly in the income statement. Accounting estimates and judgements Management assesses, on an ongoing basis, provisions for restructuring costs and the likely outcome of pending and probable lawsuits etc. (other provisions). When assessing the likely outcome of lawsuits, Management bases its assessment on internal and external legal advice and established precedent. Provisions for restructuring costs are based on the estimated costs of implementing restruc- turing initiatives and thus on a number of assumptions about future costs and events. For all provisions, the outcome and final expense depend on future events, which are by nature uncertain. 7.1 Provisions (continued) Section 7 · Provisions, other liabilities etc. 125 Demant · Annual Report 2020 Product-related liabilities include standard warranties and returned products etc. Staff-related liabilities include holiday pay and payroll costs due. The carrying amounts of other liabilities approximate the fair values of such liabilities Accounting policies Other non-financial liabilities are recognised if, as a result of an earlier event, the Group has a legal or constructive obligation, and if the settlement of such obligation is expected to draw on corporate financial resources. Other non-financial liabilities are measured on a discounted basis, and the discount effect of any changes in the present value of the liabilities is recognised as a financial expense. On the sale of products with a right of return, a liability is recognised in respect of the profit on products expected to be returned and of any costs incurred with the return of such products. Warranty commitments include an obligation to remedy faulty or defective products during the warranty period. Accounting estimates and judgements Liabilities in respect of service packages and warranties are calculated on the basis of information on products sold, related service and warranty periods and past experience of costs incurred by the Group to fulfil its service and warranty liabilities. Liabilities in respect of returns are calculated based on information on products sold, related rights concerning returns and past experience of products being returned in the various markets. Consolidated product-related liabilities are the sum of a large number of small items, the sum changing constantly due to a large number of transactions. 7.2 Other liabilities (DKK million) 2020 2019 Product-related liabilities 351 343 Staff-related liabilities 738 567 Other debt, public authorities 374 239 Contingent considerations 121 128 Other costs payable 530 447 Other liabilities 2,114 1,724 Due within 1 year 1,801 1,521 Due within 1-5 years 313 203 Section 7 · Provisions, other liabilities etc. 126 Demant · Annual Report 2020 Demant · Annual Report 2020 Free products, service and some warranty-related services mentioned above are provided free of charge to the customer. Certain other warranty-related services are paid by the customer in connection with delivery of the related goods, but delivery of the service takes place 1-4 years after delivery of the goods. Please refer to Note 1.2 for a description of the nature of the deferred income. Accounting policies Deferred income includes income received or future performance obligations relating to subsequent financial years and is recognised as revenue when the Group performs its obligations by transferring the goods or services. 7.3 Deferred income (DKK million) 2020 2019 Prepayments from customers 93 66 Future performance obligations: Deferred warranty-related revenue 494 593 Deferred free products revenue 151 195 Deferred service revenue 179 187 Total 917 1,041 Expected recognition of revenue Less than 1 year 1-2 years 2-4 years More than 4 years Total 2020 Prepayments from customers 88 5 - - 93 Deferred warranty-related revenue 262 160 69 3 494 Deferred free products revenue 99 44 7 1 151 Deferred service revenue 87 64 27 1 179 Total 536 273 103 5 917 2019 Prepayments from customers 61 2 2 1 66 Deferred warranty-related revenue 300 206 82 5 593 Deferred free products revenue 132 60 3 - 195 Deferred service revenue 97 69 20 1 187 Total 590 337 107 7 1,041 7.4 Contingent liabilities The Demant Group is involved in a few disputes, lawsuits etc. Management is of the opinion that such disputes do not or will not significantly affect the Group’s financial position. The Group seeks to make adequate provisions for legal proceedings. As part of our business activities, the Group has entered into normal agreements with customers and suppliers etc. as well as agreements for the purchase of shareholdings. For the purposes of section 357 of the Republic of Ireland Companies Act 2014, Demant A/S has undertaken to indemnify the creditors of its subsidiaries incorporated in the Republic of Ireland in respect of all losses and liabilities for the financial year ending on 31 December 2020 or any amended financial period incorporating the said financial year. The company does not expect any material loss to arise from this guarantee. Section 7 · Provisions, other liabilities etc. 127 Demant · Annual Report 2020 Section 8 Other disclosure requirements From Demant’s I am sound corporate film 128 Demant · Annual Report 2020 Demant · Annual Report 2020 8.1 Related parties William Demant Foundation, Kongebakken 9, 2765 Smørum, Denmark, is the only related party with a controlling interest. Controlling interest is achieved through a combination of William Demant Foundation’s own share- holding and the shareholding of William Demant Invest A/S for which William Demant Foundation exercises the voting rights. Subsidiaries and associated enterprises of William Demant Invest A/S are related parties to the Demant Group. Related parties with significant influence are the company’s Executive Board, Board of Directors and their related parties. Furthermore, related parties are companies in which the above persons have significant interests. Subsidiaries, associates and joint ventures as well as the Demant Group’s ownership interests in these companies appear from the Subsidiaries, associates and joint ventures list on page 148 and financial information on transactions with associates and joint ventures can be found in Note 3.4. In 2020, William Demant Foundation paid administration fees to the Group of DKK 1 million (DKK 1 million in 2019). The Group paid administration fees to William Demant Invest A/S of DKK 1 million (DKK 2 million in 2019). In 2020, the Group paid service fees to Össur hf., a subsidiary of William Demant Invest A/S, of DKK 52 million (DKK 57 million in 2019) and received service fees of DKK 20 million (DKK 15 million in 2019) from Össur hf. In 2020, the Group received service fees from Vision RT, a subsidiary of William Demant Invest A/S, in the amount of DKK 7 million (DKK 3 million in 2019). At year end 2020 the Group had receivables of DKK 6 million for services provided to Vision RT (DKK 50 million in 2019). In 2020, William Demant Foundation donated DKK 1 million (DKK 1 million in 2019) to Interacoustics Research Unit at the Technical University of Denmark. Further, William Demant Foundation acquired diagnostic equipment worth DKK 0,5 million (DKK 2 million in 2019) from the Group. Since 2011, the Group has settled Danish tax on account and residual tax with William Demant Invest A/S, which is the administration company for the joint taxation. There have been no transactions with the Executive Board and the Board of Directors apart from normal remuneration. Please refer to Note 1.3. A few Group enterprises are not audited by the Parent’s appointed auditors (Deloitte) or the auditors’ foreign affili- ates. The fee for non-audit services delivered by Deloitte Statsautoriseret Revisionspartnerselskab to the Group amounts to DKK 3 million (DKK 4 million in 2019) and consists of VAT and tax services, tax advisory services related to transfer pricing, issuance of various assurance reports (including COVID aid packages) as well as consult- ing services. 8.2 Fees to Parent’s auditors appointed at the annual general meeting (DKK million) 2020 2019 Statutory audit 14 14 Tax and VAT advisory services 2 2 Other services 2 3 Total 18 19 Section 8 · Other disclosure requirements 129 Demant · Annual Report 2020 Section 8 · Other disclosure requirements Section 9 Basis for preparation 8.4 Events after the balance sheet date The company is not aware of any events after the balance sheet date that might affect the financial statements. In 2020, the Demant Group received government grants in the amount of DKK 346 million (DKK 17 million in 2019) of which DKK 326 million is related to Covid-19 publicly funded compensation schemes. Non-Covid-19 grants are offset against research and development costs. Accounting policies Government grants are recognised when there is reasonable certainty that the conditions for such grants are satisfied and that they will be awarded. Grants received as compensation for costs incurred are recognised proportionately in the income statement over the periods in which the related costs are recognised in the income statement and are offset against costs incurred. Government grants relating to the acquisition of non- current assets are deducted from the cost of such assets. 8.3 Government grants (DKK million) 2020 2019 Government grants by function: Production costs 42 - R&D costs 52 17 Distribution costs 227 - Administrative expenses 25 - Total 346 17 130 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 9 Basis for preparation Oticon Medical Neuro2 131 Demant · Annual Report 2020 Section 9 · Basis for preparation The Group’s general accounting policies are described below. In addition to this, specific accounting policies are described in each of the individual notes to the con- solidated financial statements as outlined here: 1.1 Segment disclosures 1.2 Revenue from contracts with customers 1.3 Employees 1.6 Inventories 1.7 Receivables 2.3 Hedging and forward exchange contracts 2.4 Exchange rates 3.1 Intangible assets 3.2 Property, plant and equipment 3.3 Leases 3.4 Other non-current assets 3.6 Impairment testing 4.2 Net financial items 4.3 Categories of financial instruments 4.5 Fair value hierarchy 5.1 Tax on profit 5.2 Deferred tax 6.1 Acquisition of enterprises and activities 7.1 Provisions 7.2 Other liabilities 7.3 Deferred income 8.3 Government grants General The consolidated financial statements are presented in compliance with International Financial Reporting Standards (IFRS) as adopted by the EU and Danish disclosure requirements for annual reports published by reporting class D (listed) companies, cf. the Danish executive order on IFRS issued in compliance with the Danish Financial Statements Act. The registered office of Demant A/S is in Denmark. The consolidated financial statements are presented in Danish kroner (DKK), which is the functional currency for the Parent. The consolidated financial statements are presented based on historical cost, except for obligations for contingent consideration in connection with business combinations, share-based remuneration, derivatives and financial assets classified as assets available for sale, which are measured at fair value. The financial statements for the Parent as well as the Parent’s accounting policies are presented separately from the consolidated financial statements and are shown on the last pages of this Annual Report 2020. Except for the implementation of new and amended standards as described below as well as insignificant reclassifications of the comparative figures for 2019, the accounting policies remain unchanged compare to last year. Effect of new accounting standards The Group has adopted all new, amended and revised accounting standards and interpretations as published by the IASB and adopted by the EU effective for the account- ing period beginning 1 January 2020. None of these new, updated and amended standards and interpretations resulted in any changes to the accounting policies for the Group or had any significant impact on the consolidated financial statements for 2020. IASB has issued new accounting standards and amend- ments not yet in force: • IAS 1 Presentation of Financial Statements • IFRS 3 Business Combinations • IAS 16 Property, Plant and Equipment • IAS 37 Provisions, Contingent Liabilities and Contingent Assets None of the above standards are endorsed by the EU. The changes to these standards are not expected to have any significant impact on the Group. Consolidated financial statements The consolidated financial statements comprise Demant A/S (the Parent) and the enterprises in which the Parent can or does exercise control by either directly or indirectly holding more than 50% of the voting rights, or in which the Parent exercises control in some other manner. Enterprises in which the Group holds 20-50% of the voting rights and/ or in some other manner can or does exercise significant influence are considered associates or joint ventures and are incorporated proportionately into the consolidated financial statements using the equity method. Consolidation principles The consolidated financial statements are prepared based on the financial statements of the Parent and its subsidiaries by aggregating uniform items. Enterprises that, by agreement, are managed jointly with one or more other enterprises are recognised using the equity method. The consolidated financial statements are prepared in accordance with the Group’s accounting policies. Intra- group income, expenses, shareholdings, balances, and dividends as well as unrealised intra-group profits on inventories are eliminated. The accounting items of subsidiaries are recognised 100% in the consolidated financial statements. On initial recognition, non-controlling interests are measured either at fair value or at their proportionate share of the fair value of the identifiable assets, liabilities, and contingent liabili- ties of the acquired subsidiary. The method is chosen for each individual transaction. Non-controlling interests are subsequently adjusted according to their proportionate share of changes in equity of the subsidiary. 9.1 Group accounting policies 132 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 9 · Basis for preparation Comprehensive income is allocated to non-controlling interests whether or not, as a result hereof, the value of such interests is negative. The purchase or sale of non- controlling interests in a subsidiary, which does not result in obtaining or discontinuing control of such subsidiary, is treated as an equity transaction in the consolidated financial statements, and any difference between the consideration and the carrying amount is allocated to the Parent’s share of the equity. Income statement Income and costs are recognised on an accruals basis. The income statement is broken down by function, and all costs, including depreciation, amortisation and impairment losses, are therefore charged to production, distribution, administration and R&D. Production costs Production costs are costs incurred to generate revenue. Distribution companies recognise cost of goods sold under production costs. Production companies recognise cost of raw materials, consumables, production staff as well as maintenance of and depreciation, amortisation and impairment losses on property, plant and equipment and intangible assets used in the production process under production costs. R&D costs Research costs are always recognised in the income statement as such costs incur. Development costs include all costs not satisfying capitalisation criteria, but incurred in connection with development, prototype construction, development of new business concepts and amortisation of capitalised development costs. Distribution costs Distribution costs include costs relating to training, sales, marketing, promotion materials, distribution, bad debts as well as depreciation and amortisation of and impairment losses on assets used for distribution purposes. Administrative expenses Administrative expenses include administrative staff costs, office expenses as well as depreciation and amortisation of and impairment losses on assets used for administrative purposes. Prepaid expenses Prepaid expenses recognised under assets include costs relating to the subsequent financial years. Prepaid expenses are measured at cost. Other operating income Other operating income includes income from all activities not related to the core business activities of the Group, such as income from insurance etc. Equity Foreign currency translation reserve includes foreign currency translation adjustments on the translation of financial statements of foreign subsidiaries, associates and joint ventures from their respective functional currencies into Danish kroner. Foreign currency translation adjust- ments are recognised in the income statement on realisa- tion of the net investment. Hedging reserves include fair value adjustments of derivatives and loans satisfying the criteria for hedging of future transactions. The amounts are recognised in the income statement or the balance sheet at the same time as hedged transactions are recognised. Treasury shares and dividend On the buy-back of shares or sale of treasury shares, the purchase price or selling price, respectively, is recognised directly in equity under other reserves (retained earnings). A capital reduction through the cancellation of treasury shares will reduce the share capital by an amount corresponding to the nominal value of such shares. Proposed dividends are recognised as a liability at the time of adoption at the annual general meeting. Cash flow statement The cash flow statement is prepared according to the indirect method and reflects the consolidated net cash flow broken down into operating, investing and financing activities. Cash flow from operating activities includes inflows from the year’s operations adjusted for non-cash operating items, changes in working capital, financial income received, financial expenses paid, realised foreign currency translation gains and losses and income tax paid. Cash flow from operating activities also includes short-term lease payments, payments for leases of low-value assets and variable lease payments. Cash flow from investing activities includes payments in respect of the acquisition or divestment of enterprises and financial assets as well as the purchase, development, improvement or sale of intangible assets and property, plant, and equipment. In addition to this, cash flow from investing activities also includes movement in receivables from associates and joint ventures as well as customer loans. Cash flow from financing activities includes payments to and from shareholders and the raising and repayment of non-current and current debt and lease liabilities. Cash flow in currencies other than the functional currency is recognised at average exchange rates for the months of the year unless they deviate significantly from actual exchange rates on the transaction dates. Repayments of lease liabilities are included as well. Cash and cash equivalents are cash less overdrafts, which consist of uncommitted bank facilities that often fluctuate from positive to overdrawn. Any short-term bank facilities that are consistently overdrawn are considered cash flow from financing activities. 9.1 Group accounting policies (continued) 133 Demant · Annual Report 2020 9.2 Accounting estimates and judgements On the preparation of the consolidated financial statements, Management makes a number of accounting estimates and judgements. These relate to the recognition, measurement and classification of assets and liabilities. Many items can only be estimated rather than accurately measured. Such estimates are based on the most recent information available on preparation of the financial statements. Estimates and assumptions are therefore reas- sessed on an ongoing basis. Actual figures may, however, deviate from these estimates. Any changes in accounting estimates will be recognised in the reporting period in which such changes are made. Significant accounting estimates and judgements are described below: 1.6 Inventories 1.7 Receivables 3.3 Leases 3.5 Impairment (identification of CGUs) 5.2 Deferred tax 6.1 Acquisition of enterprises and activities Specific accounting estimates and judgements are described in each of the individual notes to the consolidated financial statements as outlined below: 1.2 Revenue from contracts with customers 1.3 Employees 1.6 Inventories 1.7 Receivables 3.1 Intangible assets 3.2 Property, plant and equipment 3.3 Leases 5.2 Deferred tax 6.1 Acquisition of enterprises and activities 7.1 Provisions 7.2 Other liabilities Section 9 · Basis for preparation 134 Demant · Annual Report 2020 Demant · Annual Report 2020 Parent nancial statements MAICO Euroscan 135 Demant · Annual Report 2020 Parent income statement (DKK million) Note 2020 2019 Administrative expenses 10.1 / 10.2 -119 -95 Other operating income and expenses 34 135 Operating prot/loss EBIT -85 40 Share of prot after tax, subsidiaries 10.8 379 909 Share of prot after tax, associates and joint ventures 10.8 459 80 Financial income 10.3 82 16 Financial expenses 10.3 -59 -77 Prot before tax 776 968 Tax on prot for the year 10.4 13 3 Prot for the year 10.5 789 971 Financial report · Parent nancial statements 136 Demant · Annual Report 2020 Demant · Annual Report 2020 Financial report · Parent nancial statements Parent balance sheet 31 december (DKK million) Note 2020 2019 Assets Goodwill 30 33 Rights - 1 Intangible assets 10.6 30 34 Land and buildings 24 25 Property, plant and equipment 10.7 24 25 Leases 1 1 Investments in subsidiaries 10.8 11,024 10,449 Loans to subsidiaries 10.8 944 751 Investments in associates and joint ventures 10.8 42 272 Loans to associates and joint ventures 10.8 1 2 Other investments - 1 Other receivables 10 12 Other non-current assets 12,022 11,488 Non-current assets 12,076 11,547 Receivables from subsidiaries - 669 Loans to associates and joint ventures - 95 Income tax 12 3 Other receivables 6 11 Prepaid expenses 12 6 Receivables 30 784 Current assets 30 784 Assets 12,106 12,331 137 Demant · Annual Report 2020 Parent balance sheet 31 december (DKK million) Note 2020 2019 Equity and liabilities Share capital 48 49 Other reserves 517 2,038 Retained earnings 5,295 3,482 Total equity 5,860 5,569 Deferred tax liabilities 10.4 10 11 Provisions 10 11 Interest-bearing debt 3,473 2,509 Lease liabilities 1 - Other debt 25 20 Non-current liabilities 10.9 3,499 2,529 Interest-bearing debt 10.9 2,656 4,191 Debt to subsidiaries 49 - Other debt 10.9 32 31 Current liabilities 2,737 4,222 Liabilities 6,236 6,751 Equity and liabilities 12,106 12,331 Contingent liabilities 10.10 Related parties 10.11 Events after the balance sheet date 10.12 Parent accounting policies 10.13 Financial report · Parent nancial statements 138 Demant · Annual Report 2020 Demant · Annual Report 2020 Financial report · Parent nancial statements At year-end 2020, the share capital was nominally DKK 48 million (DKK 49 million in 2019) divided into the correspond- ing number of shares of DKK 0.20. There are no restrictions on the negotiability or voting rights of the shares. At year-end 2020, the number of outstanding shares was 239,893,471 (240,561,173 in 2019). As part of the company’s share buy-back programme, the company acquired 667,702 treasury shares in 2020 (4,658,659 shares in 2019) worth a total of DKK 147 million (DKK 946 million in 2019). Parent statement of changes in equity (DKK million) Share capital Other reserves Retained earnings Total equity Foreign currency translation reserve Hedging reserve Reserve according to equity method Equity at 1.1.2019 50 -78 -1 2,288 3,173 5,432 Prot for the year - - - 984 -13 971 Dividends received -1,267 1,267 - Foreign currency translation adjustment of investments in subsidiaries etc. - - - 117 - 117 Other changes in equity in subsidiaries - - - -3 - -3 Value adjustment for the year - - -2 - - -2 Share buy-backs - - - - -946 -946 Capital reduction through cancellation of treasury shares -1 - - - 1 - Equity at 31.12.2019 49 -78 -3 2,119 3,482 5,569 Prot for the year - - - 375 414 789 Dividends received -1,594 1,594 - Foreign currency translation adjustment of investments in subsidiaries etc. - -4 - -413 - -417 Disposals related to investments in associates -33 33 - Reclassications 83 -83 - Other changes in equity in subsidiaries - - - 60 - 60 Value adjustment for the year - - 4 - - 4 Tax relating to changes in equity - 1 - - - 1 Share buy-backs - - - - -147 -147 Capital reduction through cancellation of treasury shares -1 - - - 1 - Share-based compensation - - - - 2 2 Other changes in equity - 3 - -3 -1 -1 Equity at 31.12.2020 48 -78 1 594 5,295 5,860 2020 2019 Treasury shares Percentage of share capital Treasury shares Percentage of share capital Treasury shares at 1.1. 4,725,862 1.9% 7,148,143 2.8% Cancellation of treasury shares -4,595,867 -1.9% -7,080,940 -2.8% Share buy-backs 667,702 0.3% 4,658,659 1.9% Treasury shares at 31.12. 797,697 0.3% 4,725,862 1.9% 139 Demant · Annual Report 2020 Section 10 Notes to Parent nancial statements Financial report · Parent nancial statements Oticon Medical Neuro 2 140 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 10 Notes to Parent nancial statements Section 10 · Notes to Parent nancial statements 10.1 Employees (DKK million) 2020 2019 Wages and salaries 56 52 Share-based remuneration 9 5 Staff costs 65 57 Average number of full-time employees 29 27 Remuneration to Executive Board and Board of Directors (included in staff costs) 2020 2019 Wages and salaries Share-based remuneration Total Wages and salaries Share-based remuneration Total Søren Nielsen, President & CEO 11.9 2.9 14.8 12.5 2.2 14.7 René Schneider, CFO 5.2 1.3 6.5 5.5 1.0 6.5 Executive Board 17.1 4.2 21.3 18.0 3.2 21.2 Fees to Board of Directors 3.6 - 3.6 4.2 - 4.2 10.2 Fees to Parent's auditors appointed by the annual general meeting (DKK million) 2020 2019 Statutory audit 2 2 Other services - 3 Total 2 5 For further details on remuneration to the Executive Board and the Board of Directors and the share-based remuner- ation programme, please refer to Note 1.3 in the consoli- dated financial statements. *No member of the Executive Board has remuneration in the form of pension or other benets of more than DKK 0.5 million (DKK 0.5 million in 2019). These expenses are therefore included in wages and salaries. In 2020, DKK 4.2 million (DKK 3.6 million in 2019) of the share-based remuneration was paid out. 141 Demant · Annual Report 2020 Section 10 · Notes to Parent nancial statements 10.3 Net nancial items (DKK million) 2020 2019 Interest from subsidiaries 19 13 Interest income 2 3 Foreign exchange gains, net 61 - Financial income 82 16 Interest expenses -48 -58 Transaction costs -12 -2 Foreign exchange losses, net - -17 Financial expenses -60 -77 Net nancial items 22 -61 10.4 Tax on prot for the year and deferred tax (DKK million) 2020 2019 Current tax on prot for the year -12 3 Adjustment of current tax, prior years - -1 Change in deferred tax -1 1 Tax on prot for the year -13 3 Deferred tax recognised in the balance sheet: Deferred tax, net at 1.1. -11 -12 Changes in deferred tax 1 1 Deferred tax, net at 31.12. -10 -11 10.5 Proposed distribution of net prot (DKK million) 2020 2019 Transferred to reserves for net revaluation according to the equity method 375 984 Retained earnings 414 -13 Total 789 971 142 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 10 · Notes to Parent nancial statements Goodwill is amortised over 20 years, reflecting the useful life estimated by Management. 10.7 Tangible assets (DKK million) Land and buildings Cost at 1.1.2020 31 Cost at 31.12.2020 31 Depreciation and impairment losses at 1.1.2020 -6 Depreciation for the year -1 Depreciation and impairment losses at 31.12.2020 -7 Carrying amount at 31.12.2020 25 Cost at 1.1.2019 31 Cost at 31.12.2019 31 Depreciation and impairment losses at 1.1.2019 -6 Depreciation and impairment losses at 31.12.2019 -6 Carrying amount at 31.12.2019 25 10.6 Intangible assets (DKK million) Goodwill Rights and other intangible assets Total intangible assets Cost at 1.1.2020 65 11 76 Cost at 31.12.2020 65 11 76 Amortisation at 1.1.2020 -32 -10 -42 Amortisation for the year -3 -1 -4 Amortisation at 31.12.2020 -35 -11 -46 Carrying amount at 31.12.2020 30 - 30 Cost at 1.1.2019 65 11 76 Cost at 31.12.2019 65 11 76 Amortisation at 1.1.2019 -29 -9 -38 Amortisation for the year -3 -1 -4 Amortisation at 31.12.2019 -32 -10 -42 Carrying amount at 31.12.2019 33 1 34 143 Demant · Annual Report 2020 10.8 Financial assets (DKK million) Investments in subsidiaries Loans to subsidiaries Investments in associates and joint ventures Loans to associates and joint ventures Cost at 1.1.2020 8,275 751 330 97 Foreign currency translation adjustments - -5 - - Additions during the year 2,143 276 - - Disposals during the year - -78 -193 -96 Other adjustments - - -83 - Cost at 31.12.2020 10,418 944 54 1 Value adjustments at 1.1.2020 2,174 - -58 - Foreign currency translation adjustments -413 - - - Share of prot after tax 379 - -4 - Dividends received -1,594 - - - Disposals during the year - - -33 - Other adjustments 60 - 83 - Value adjustments at 31.12.2020 606 - -12 - Carrying amount at 31.12.2020 11,024 944 42 1 Non-current 11,024 944 42 1 Current - - - - Cost at 1.1.2019 7,386 869 198 9 Foreign currency translation adjustments -19 - - - Additions during the year 908 151 164 118 Disposals during the year - -269 -32 -30 Cost at 31.12.2019 8,275 751 330 97 Value adjustments at 1.1.2019 2,248 - 17 - Foreign currency translation adjustments 136 - - - Share of prot after tax 909 - 75 - Dividends received -1,116 - -151 - Other adjustments -3 - 1 - Value adjustments at 31.12.2019 2,174 - -58 - Carrying amount at 31.12.2019 10,449 751 272 97 Non-current 10,449 751 272 2 Current - - - 95 The carrying amount of investments in subsidiaries and associates include capitalised goodwill for the year of DKK 868 million (DKK 574 million in 2019). Loans to subsidiaries of DKK 944 million (DKK 751 million in 2019) are considered additions to the total investments in the particular enterprises and are therefore considered non-current. Please refer to the Subsidiaries and associates list on page 148 for further information on subsidiaries, joint ventures and associates. Section 10 · Notes to Parent nancial statements 144 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 10 · Notes to Parent nancial statements A part of other debt of DKK 32 million (DKK 31 million in 2019) has a contractual maturity of less than one year, and a part of other debt of DKK 25 million (DKK 20 million in 2019) has a contractual maturity of 1-5 years. The con- tractual cash flows approximate their carrying amounts. Interest-bearing debt broken down by currency: 63% in Danish kroner (60% in 2019), 27% in euros (28% in 2019) and 10% in US dollars (12% in 2019). The maximum interest rates on part of the Parent’s non-current debt are limited through an interest rate cap. Note 10.9 Interest-bearing debt (DKK million) Contractual cash ows Carrying amount Weighted average effective interest rate Less than 1 year 1-5 years More than 5 years Total 2020 Debt to credit institutions etc. 2,041 3,498 - 5,539 5,496 Short-term bank facilities etc. 640 - - 640 633 Lease liabilities - 1 - 1 1 Interest-bearing liabilities 2,681 3,499 - 6,180 6,130 0.6% 2019 Debt to credit institutions etc. 2,176 2,371 165 4,712 4,666 Short-term bank facilities etc. 2,043 - - 2,043 2,033 Lease liabilities - 1 - 1 1 Interest-bearing liabilities 4,219 2,372 165 6,756 6,700 0.8% The fair value of the interest cap (a strip of call options) outstanding at the balance sheet date is DKK -2 million (DKK -2 million in 2019), and the contractual value of the interest cap is DKK 650 million (DKK 650 million in 2019). The cap will run until 2023. Sensitivity analysis in respect of interest rates Based on the bank debt facilities at the end of the 2020 financial year, a rise of 1 percentage point in the general interest rate level will cause an increase in the Parent’s annual interest expenses before tax of approx. DKK 9 million (DKK 12 million in 2019). About 90% of the inter- est-bearing debt is subject to fixed or limited interest rates, partly due to a bought cap (a strip of call options), and partly due to loans being raised at fixed interest rates. Interest cap (DKK million) 2020 2019 Expiry Interest rate/strike Contractual amount at year-end Positive fair value at year-end Negative fair value at year-end Expiry Interest rate/strike Contractual amount at year-end Positive fair value at year-end Negative fair value at year-end DKK/DKK 2023 0% 650 - 2 DKK/DKK 2022 0% 650 - 2 650 - 2 650 - 2 145 Demant · Annual Report 2020 10.10 Contingent liabilities Demant A/S has provided security in respect of credit facilities established by Danish subsidiaries. These credit facilities totalled DKK 3,144 million in 2020 (DKK 2,290 million in 2019) of which DKK 453 million was drawn (DKK 309 million in 2019). Moreover, we have established a mutual guarantee with Oticon A/S in the amount of DKK 650 million (DKK 650 million in 2019), which is being drawn upon on a current basis. Demant A/S has provided security in respect of rent as well as guarantees concerning the continuous operation and payment of liabilities in 2020 for some of our subsidiaries. The Parent is jointly taxed with William Demant Invest A/S, which is the administration company, and all Danish sub- sidiaries of both. Under the Danish Corporation Tax Act, the parent is fully liable for corporate tax payments and any obligation to withhold tax at source in respect of inter- est, royalties and dividends in relation to its own subsidiar- ies and secondary liable in regard to tax payments due for William Demant Invest A/S and its partly owned subsidiaries. For the purposes of section 357 of the Republic of Ireland Companies Act 2014, Demant A/S has undertaken to indemnify the creditors of its subsidiaries incorporated in the Republic of Ireland in respect of all losses and liabilities for the financial year ending on 31 December 2020 or any amended financial period incorporating the said financial year. The company does not expect any material loss to arise from this guarantee. For the purpose of section 78a, subsection 5 of the Danish Financial Statement Act, Demant A/S has undertaken to guarantee liabilities of the subsidiary EPOS Group A/S. The company does not expect any material loss to arise from this guarantee. 10.11 Related parties William Demant Foundation, Kongebakken 9, 2765 Smørum, Denmark, is the only related party with a controlling interest. Controlling interest is achieved through a combination of William Demant Foundation’s own share- holding and the shareholding of William Demant Invest A/S for which William Demant Foundation exercises the voting rights. Subsidiaries and associated enterprises of William Demant Invest A/S are related parties to Demant A/S. Related parties with significant influence are the company’s Executive Board, Board of Directors and their related parties. Furthermore, related parties are companies in which the above persons have significant interests. Section 10 · Notes to Parent nancial statements 10.12 Events after the balance sheet date Please refer to Note 8.4 in the consolidated financial state- ments. 146 Demant · Annual Report 2020 Demant · Annual Report 2020 Section 10 · Notes to Parent nancial statements 10.13 Parent accounting policies The financial statements of the Parent, Demant A/S, are presented in accordance with the provisions of the Danish Financial Statements Act for class D entities. The Parent financial statements are presented in Danish kroner (DKK), which is also the functional currency for the Parent. The accounting policies are the same as last year. In respect of recognition and measurement, the Parent’s accounting policies are generally consistent with the Group’s accounting policies. The instances in which the Parent’s accounting policies deviate from those of the Group are described below. The Parent has decided to apply the recognition and meas- urement in accordance with IFRS 15 and 16. The standards affects the Parent’s proportionate share of its subsidiaries’ equity value, and IFRS 16 affects the Parent’s leases. Income statement Tax The Parent is jointly taxed with its Danish subsidiaries and its parent, William Demant Invest A/S. Current income tax is allocated to the jointly taxed Danish companies in pro- portion to their taxable income. Balance sheet Goodwill Goodwill is amortised on a straight-line basis over 20 years, which is the useful life determined on the basis of Management’s experience in respect of the individual busi- ness activities. Goodwill is written down to its recoverable amount, if lower than its carrying amount. Rights Rights acquired are amortised on a straight-line basis over their estimated useful lives and measured at cost less accumulated amortisation and impairment losses. The amortisation period is five years. Rights acquired are writ- ten down to their recoverable value, if lower than their car- rying value. Investments in subsidiaries and associates Investments in subsidiaries and associates are recognised and measured using the equity method, i.e. interests are measured at the proportionate share of the equity values of such subsidiaries and associates with the addition or deduction of the carrying amount of goodwill and with the addition or deduction of unrealised intra-group profits or losses, respectively. The Parent’s proportionate shares of profits or losses in subsidiaries and associates are recognised in the income statement after elimination of unrealised intra-group profits or losses less any amortisation and impairment of goodwill. Subsidiaries and associates with negative equity values are measured at DKK 0, and any receivables from such companies are written down with the Parent’s share of the negative equity value to the extent that such receivable is considered irrecoverable. If the negative equity value exceeds the value of receivables, if any, such residual amount is recognised under provisions to the extent that the Parent has a legal or constructive obligation to cover liabilities incurred by the particular subsidiary or associate. On distribution of profit or loss, net revaluation and net impairment losses on investments in subsidiaries and asso- ciates are transferred to reserves for net revaluation according to the equity method. Other investments On initial recognition, other investments are measured at cost. Subsequently, they are measured at fair value on the balance sheet date, and any changes in fair values are rec- ognised in the income statement under net financial items. Provisions Provisions include liabilities, which are uncertain in respect of the amount or the timing of their settlement. Provisions may include different types of liabilities, such as deferred tax liabilities, onerous contracts, pension obligations as well as provisions for disputes etc. Statement of changes in equity In compliance with the format requirements of the Danish Financial Statements Act, any items included under com- prehensive income in the consolidated financial statements are recognised directly in equity in the Parent financial statements. Cash flow statement In compliance with section 86(4) of the Danish Financial Statements Act, a cash flow statement is not drawn up for the Parent, such statement being included in the consoli- dated cash flow statement. 147 Demant · Annual Report 2020 Section 10 · Notes to Parent nancial statements Subidiaries, associates and joint ventures Company Interest Company Interest Demant A/S Parent Demant South Africa (Pty) Ltd., South Africa 100% Oticon A/S, Denmark 100% Demant Technology Centre Sp. z o. o., Poland 100% Oticon AS, Norway 100% DGS Business Services Sp. Z o.o., Poland 100% Oticon AB, Sweden 100% DGS Diagnostics Sp. z o.o., Poland 100% Oticon Denmark A/S, Denmark 100% DGS Poland Sp. z o.o., Poland 100% Oticon GmbH, Germany 100% Diagnostic Group LLC, USA 100% Oticon España S.A., Spain 100% Diatec A/S, Denmark 100% Oticon Limited, United Kingdom 100% Diatec AG, Switzerland 100% Oticon Malaysia Sdn, Malaysia 100% Diatec Diagnostics GmbH, Germany 100% Oticon Medical A/S, Denmark 100% Diatec Shanghai Medical Technology Co., Ltd., China 100% Oticon Medical AB, Sweden 100% Diatec Spain, S.L.U., Spain 100% Oticon Medical Maroc, Morocco 100% e3 diagnostics Inc., USA 100% Oticon Medical LLC, USA 100% EPOS Group A/S, Denmark ** 100% Oticon Polska Sp. z o.o., Poland 100% Etymonic Design Inc., Canada 100% Oticon Portugal, Unipessoal LDA, Portugal 100% Guymark UK Limited, United Kingdom 100% AccuQuest Hearing Center LLC, USA 100% Hear Better Centers LLC, USA 100% Acoustic Metrology Limited, United Kingdom 100% Hearing Holding Belgium NV, Belgium 100% ACS Sluchmed Sp. z o.o., Poland 100% Hearing Screening Associates LLC, USA 100% Acustica Sp. z o.o., Poland 100% HearingLife Canada Ltd., Canada 100% Akoustica Medica M EPE, Greece 100% Hidden Hearing (N.I.) Limited, United Kingdom 100% Amplivox Ltd., United Kingdom 100% Hidden Hearing Limited, United Kingdom 100% Audika AB, Sweden 100% Hidden Hearing Limited, Ireland 100% Audika AG, Switzerland 100% Hidden Hearing (Portugal), Unipessoal Lda., Portugal 100% Audika ApS, Denmark 100% IDEA Isitme Sistemleri Sanayi ve Ticaret A.S., Turkey 100% Audika Australia Pty. Ltd., Australia 100% Interacoustics A/S, Denmark 100% Audika Groupe S.A.S., France 100% Interacoustics Pty. Ltd., Australia 100% Audika New Zealand Limited, New Zealand 100% Kuulopiiri Oy, Finland 100% Audio Seleccion S.L., Spain 100% LeDiSo Italia S.r.l., Italy 100% Audiology Services Company LLC, USA 100% Maico Diagnostic GmbH, Germany 100% AudioNet America, Inc., USA 100% Maico S.r.l., Italy 100% Audmet Australia Pty. Ltd., Australia 100% MedRx Inc., USA 100% Audmet B.V., the Netherlands 100% Medton Ltd., Israel 100% Audmet Canada LTD., Canada 100% Micromedical Technologies Inc., USA 100% Audmet New Zealand Limited, New Zealand 100% Neurelec S.A.S., France 100% Audmet OY, Finland 100% NexGen Healthcare Management Inc., Canada 100% Audmet S.r.l., Italy 100% Oticon Shanghai Hearing Technology Co. Ltd., China 100% BC Implants AB, Sweden 100% Oticon Inc., USA 100% Bernafon A/S, Denmark 100% Prodition S.A.S., France 100% Bernafon AB, Sweden 100% Sensory Devices Inc., USA 100% Bernafon AG, Switzerland 100% SES Isitme Cihazlari Sanayi ve Ticaret A.S., Turkey 100% Bernafon Hörgeräte GmbH, Germany 100% Sonic Innovations Pty Ltd., Australia 100% Bernafon Ibérica S.L.U., Spain 100% Sonic Innovations Inc., USA 100% Bernafon LLC, USA 100% The Q Group, LLC, USA 100% Centro Auditivo Telex Ltda., Brazil 100% Udicare S.r.l., Italy 100% Danacom Høreapparater A/S, Denmark 100% Van Boxtel Hoorwinkels B.V., the Netherlands 100% Demant Italia S.r.l., Italy 100% Workplace Integra Inc., USA 100% Demant Japan K.K., Japan 100% Your Hearing Network LLC, USA 100% Demant Korea Co. Ltd., Korea 100% Audilab S.A.S., France 95% Demant México, S.A. de C.V., Mexico 100% FrontRow Calypso LLC, USA 75% Demant Operations S.A. de C.V., Mexico 100% Dencker A/S, Denmark 40% Demant Sales Strategic Accounts A/S, Denmark 100% HIMSA A/S, Denmark 25% Demant Schweiz AG, Switzerland 100% Solaborate Inc., USA 20% Demant Singapore Pte Ltd, Singapore 100% The list above includes the Groups active companies. Directly owned by the Parent. *EPOS Group A/S is presenting nancial statements in accordance with the Financial Statements Act § 78a. 148 Demant · Annual Report 2020 Demant A/S Kongebakken 9 DK-2765 Smørum Denmark Phone +45 3917 7300 [email protected] www.demant.com CVR 71186911 Life-changing hearing health 213800RM6L9LN78BVA562020-01-012020-12-31213800RM6L9LN78BVA562020-01-012020-12-31cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-311cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-312cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-311cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-312cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-311cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-312cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-313cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-314cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-315cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-316cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-317cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-318cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-319cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-3110cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-3111cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-311cmn:ConsolidatedMember213800RM6L9LN78BVA562020-01-012020-12-312cmn:ConsolidatedMember213800RM6L9LN78BVA562019-01-012019-12-31cmn:ConsolidatedMember213800RM6L9LN78BVA562019-01-012019-12-31213800RM6L9LN78BVA562020-12-31213800RM6L9LN78BVA562019-12-31213800RM6L9LN78BVA562020-01-01213800RM6L9LN78BVA562019-01-01213800RM6L9LN78BVA562020-01-01ifrs-full:IssuedCapitalMember213800RM6L9LN78BVA562020-01-012020-12-31ifrs-full:IssuedCapitalMember213800RM6L9LN78BVA562020-12-31ifrs-full:IssuedCapitalMember213800RM6L9LN78BVA562020-01-01ifrs-full:ReserveOfExchangeDifferencesOnTranslationMember213800RM6L9LN78BVA562020-01-012020-12-31ifrs-full:ReserveOfExchangeDifferencesOnTranslationMember213800RM6L9LN78BVA562020-12-31ifrs-full:ReserveOfExchangeDifferencesOnTranslationMember213800RM6L9LN78BVA562020-01-01ifrs-full:ReserveOfCashFlowHedgesMember213800RM6L9LN78BVA562020-01-012020-12-31ifrs-full:ReserveOfCashFlowHedgesMember213800RM6L9LN78BVA562020-12-31ifrs-full:ReserveOfCashFlowHedgesMember213800RM6L9LN78BVA562020-01-01ifrs-full:RetainedEarningsMember213800RM6L9LN78BVA562020-01-012020-12-31ifrs-full:RetainedEarningsMember213800RM6L9LN78BVA562020-12-31ifrs-full:RetainedEarningsMember213800RM6L9LN78BVA562020-01-01ifrs-full:EquityAttributableToOwnersOfParentMember213800RM6L9LN78BVA562020-01-012020-12-31ifrs-full:EquityAttributableToOwnersOfParentMember213800RM6L9LN78BVA562020-12-31ifrs-full:EquityAttributableToOwnersOfParentMember213800RM6L9LN78BVA562020-01-01ifrs-full:NoncontrollingInterestsMember213800RM6L9LN78BVA562020-01-012020-12-31ifrs-full:NoncontrollingInterestsMember213800RM6L9LN78BVA562020-12-31ifrs-full:NoncontrollingInterestsMember213800RM6L9LN78BVA562019-01-01ifrs-full:IssuedCapitalMember213800RM6L9LN78BVA562019-01-012019-12-31ifrs-full:IssuedCapitalMember213800RM6L9LN78BVA562019-12-31ifrs-full:IssuedCapitalMember213800RM6L9LN78BVA562019-01-01ifrs-full:ReserveOfExchangeDifferencesOnTranslationMember213800RM6L9LN78BVA562019-01-012019-12-31ifrs-full:ReserveOfExchangeDifferencesOnTranslationMember213800RM6L9LN78BVA562019-12-31ifrs-full:ReserveOfExchangeDifferencesOnTranslationMember213800RM6L9LN78BVA562019-01-01ifrs-full:ReserveOfCashFlowHedgesMember213800RM6L9LN78BVA562019-01-012019-12-31ifrs-full:ReserveOfCashFlowHedgesMember213800RM6L9LN78BVA562019-12-31ifrs-full:ReserveOfCashFlowHedgesMember213800RM6L9LN78BVA562019-01-01ifrs-full:RetainedEarningsMember213800RM6L9LN78BVA562019-01-012019-12-31ifrs-full:RetainedEarningsMember213800RM6L9LN78BVA562019-12-31ifrs-full:RetainedEarningsMember213800RM6L9LN78BVA562019-01-01ifrs-full:EquityAttributableToOwnersOfParentMember213800RM6L9LN78BVA562019-01-012019-12-31ifrs-full:EquityAttributableToOwnersOfParentMember213800RM6L9LN78BVA562019-12-31ifrs-full:EquityAttributableToOwnersOfParentMember213800RM6L9LN78BVA562019-01-01ifrs-full:NoncontrollingInterestsMember213800RM6L9LN78BVA562019-01-012019-12-31ifrs-full:NoncontrollingInterestsMember213800RM6L9LN78BVA562019-12-31ifrs-full:NoncontrollingInterestsMemberxbrli:pureiso4217:DKKiso4217:DKKxbrli:sharesDemant A/SDenmarkPublic limited companyDenmarkKongebakken 9, 2765 SmørumEurope, North AmericaBased on IFRS 8 Operating Segments and the internal reporting model used by Management for the assessment of results and the use of resources, Management has identified Hearing Healthcare and Communications as the reportable segments in the Group. Hearing Healthcare comprises the four business areas: Hearing Aids, Hearing Care, Hearing Implants and Diagnostics, which provides Hearing Healthcare solutions involving manufacturing, servicing and sale of hearing aids and implants as well as Diagnostics products and services. Communications comprises only our headset business, which operates under the EPOS brand and provides solutions for the professional call centre and office market (Enterprise headsets) and gaming headsets (Gaming).WILLIAM DEMANT INVEST A/SWilliam Demant FondenN/AAnnual reportAuditor's report on audited financial statementsParsePort XBRL Converter2020-01-012020-12-312019-01-012019-12-312021-04-09Niels Bjørn Christiansen213800RM6L9LN78BVA56Demant A/SReporting class D71186911Kongebakken92765 SmørumEgedalDenmarkDK1983-04-22Kongebakken 9, 2765 Smø[email protected] Holding A/SWilliam Demant Holding A/Swww.demant.com/about/sustainability/www.demant.com/about/responsibilitywww.demant.com/about/management/www.demant.com/about/management/16,155153522927Søren NielsenPresident & CEORené SchneiderCFONiels Bjørn ChristiansenChairmanNiels JacobsenDeputy chairmanBenedikte Christina Bredsgaard LeroyMemberAnja Dyrum MadsenMemberLars Søren RasmussenMemberJørgen Møller NielsenEmployee representiveCasper JensenEmployee representiveThomas DuerEmployee representiveHeine Højvang AndersenDeputy employee representiveThomas Aagaard SørensenDeputy employee representiveThor Højlund OlsenDeputy employee representive213800RM6L9LN78BVA5671186911Demant A/SKongebakken 92765 Smørum EgedalOpinionBasis for OpinionCopenhagen2021-02-09Anders Vad DonsState-Authorised Public Accountantmne2529933963556DELOITTE STATSAUTORISERET REVISIONSPARTNERSELSKABWeidekampsgade62300Copenhagen SKåre Kansonen ValtersdorfState-Authorised Public Accountantmne3449033963556DELOITTE STATSAUTORISERET REVISIONSPARTNERSELSKABWeidekampsgade62300Copenhagen S
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