Investor Presentation • Dec 6, 2021
Investor Presentation
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December 2021
Q3 2021 Highlights Business Model Outlook Case Study Asia Snapshot ESG
40% in short/mid-term (2017 IPO target) >30% in the long-term
Further strengthen our position across the most attractive regions
Invest in innovation to build a third generation ondemand platform
target of 5-8% of GMV
All values including Woowa and excluding Delivery Hero Korea. For further details please view slide 5.
Total Segment Revenue is defined as revenue in accordance with IFRS 15, excluding the effect of vouchers and other discounts. Difference between group revenues and the sum of segment revenues is mainly due to inter company eliminations for services charged by the Platform Businesses to the Integrated Verticals Businesses (FY 2020 Pro Forma: €-18.2m).
As of November 2021.
Cohort refers to customers grouped by the calendar year in which they first placed an order with Delivery Hero. Cohort is reflective of the Delivery Hero's current footprint. 1.
COVID-19 declared global pandemic. $2.$
Discovery based on inspirational content and next generation browsing experience
Personalization based on consumer preferences and machine learning
Recommendation to customers with targeted messages and tailored product experience
Our goal is for the customer to ultimately have the best journey
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Technology to deepen our relationship with our restaurant and vendor partners
Tools for partners:
Improvements in logistics efficiency via central services, enabling to reduce the cost of delivery
Our technology provides smart and efficient delivery processes:
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Localization challenge solved with:
Q3 2021 Highlights Business Model Outlook Case Study Asia Snapshot ESG
Total Segment Revenue growth of 89% YoY
Acceleration of Dmart launches: +174 new stores in Q3 2021 vs. +84 stores in Q2 2021 (861 stores at end of Sep)
Strong profitability improvement in South Korea in 9M 2021 while rapidly rolling out own delivery logistics
Further increase of contribution margin in own-delivery – Asia OD business1 at break-even after vouchers
Continued extension of footprint and service offering through strategic M&A and investments
Divestment of Delivery Hero Korea (Yogiyo) completed2
This excludes Delivery Hero Korea and is not yet including Woowa.
Transaction was closed in October 2021.
GMV growth of 14% QoQ significantly faster than listed industry peers (4%)
Further increase of contribution margin in own-delivery - Asia OD business at break-even after vouchers (excl. DHK and Woowa)
Strong profitability improvement in South Korea in 9M 2021 while rapidly rolling out own delivery logistics
All values including Woowa and excluding Delivery Hero Korea.
Overview Q3 2021 Highlights Business Model Outlook Case Study Asia Snapshot ESG
Delivery Hero management estimate (reflective of Delivery Hero Footprint as of 28 April 2020). $2.$
Delivery Hero management estimate assuming q-commerce will be 25% of all groceries E-Commerce and 5% of Other Commerce (reflective of Delivery Hero Footprint as of 28 April 2020). $3.$
| Q-commerce | |||||
|---|---|---|---|---|---|
| 3rd Party Vendors | |||||
| Financial Reporting | Delivery Hero acts as Agent Revenues reported in Platform business (regional segments) |
Delivery Hero acts as Principal Revenues reported in Integrated Verticals |
|||
| Coverage | 48 countries with multi-vertical offering 1 | $>1,000$ Dmarts across 43 countries 2 | |||
| Choice | Large number of vendors across groceries, pharmacy, flowers, electronics, etc |
Customer-focused assortment of up to $~5,000$ products |
|||
| Shopping Occasion | Weekly and monthly shopping needs or specialty purchases |
Convenience products and impulse purchases ordered at any time |
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| Speed | 30-60 minutes | <20 minutes |
Dmarts Use Delivery Hero's Proprietary Technology Adapted for the Retail Environment
For more information refer to the following video: https://www.youtube.com/watch?v=vmAVqNoAdKw
Comparison of Average Basket Value (ABV) Dmarts vs. Food Delivery
Values for all Dmarts active in Jan 2021 vs Jun 2021
(weighted average ratio of ABV Dmarts relative to ABV Food)
B
Currently re-investing efficiency gains to expand our footprint – focusing on faster delivery times, customer acquisitions, competitive pricing, etc. in order to grab more market share.
Overview Q3 2021 Highlights Business Model Outlook Case Study Asia Snapshot ESG
The below outlook includes Woowa on a pro forma basis as of 1 January 2021 and excludes Delivery Hero Korea from the same date onwards.
| GMV | Upper end of €33bn to €35bn Previously: €33bn to €35bn |
|
|---|---|---|
| Total Segment Revenue |
Upper end of €6.4bn to €6.7bn Previously: €6.4bn to €6.7bn |
|
| Adjusted EBITDA margin |
Confirmed: around -2% of GMV Including negative EBITDA investments of ~€550m |
The 2021 adjusted EBITDA margin target already includes negative ~€550m EBITDA investments for: . Integrated Verticals (mostly Dmarts) . New Markets (Japan, Vietnam, Germany, Peru, Ecuador, etc.) |
Food, groceries and other g-commerce areas offer a massive market opportunity in Delivery Hero's current country footprint covering a total population of 1.7bn
95% of GMV generated in sectors where we are #1 75% of GMV generated in sectors in which DH is 4x the size of the #2 competitor
Built superior technology stack and constantly ahead of the curve in driving innovations around logistics, g-commerce, subscription, kitchen concepts, supplier systems and other core areas
Increasing frequency and average order value drive further improvement of unit economics
Multiple profitability drivers, including scale, automation and commercial levers
Successful M&A to accelerate growth and expand our leadership
Overview Q3 2021 Highlights Business Model Outlook Case Study Asia
Snapshot ESG
2.3x more active users with 1.7x higher frequency => resulting in c. 3.9x expected order basis
Source: App Annie. 1. Average Sessions per User.
Overview includes all Asian countries where Delivery Hero is active through its foodpanda brand (Bangladesh, Cambodia, Hong Kong, Laos, Malaysia, Myanmar, Pakistan, Philippines, Singapore, Taiwan, Thailand) and excludes Japan and Korea. Source: App Annie.
Asia segment excl. South Korea, Japan and Integrated Verticals incl. all group costs
Overview Q2 2021 Highlights Business Model Outlook Case Study Asia
Snapshot ESG
| Heterogeneous landscape of regulatory environment today | and different local rider engagement models |
|---|---|
| • APAC and MENA: Freelance status of platform workers not widely disputed • Europe and Americas: Freelance status of platform workers disputed in several countries. Legislative initiatives to regulate worker status at a |
• Freelance only: most APAC markets incl. Singapore, Thailand • 3PL only: most MENA markets incl. UAE • Employment only: Greece, Turkey • Mixed models: more than one model co-existing in Austria, Argentina, |
| country level and at EU level | Norway (status choice via collective bargaining agreement). |
When riders apply to be a courier in Norway, they get the option to choose what vehicle type they want to deliver with
At Delivery Hero, carbon neutrality is an important part of our sustainability ambition.
In January 2021, we achieved carbon neutrality for our 2020 operations in Europe and Latin America by offsetting 278,822 tCO2e through certified climate protection projects.
By extending the carbon neutrality program to MENA and Asia, we aim to be carbon neutral globally by end of 2021.
Launch of the Sustainable Packaging Program in Q2 2021 will contribute to reduce our carbon footprint.
First submission to CDP on climate change topics will take place in 2021. As a next step, we will set targets to actively reduce our CO2 emissions going forward.
Our D&I strategy is focused on equal opportunity, equitable structures, and inclusive behavior.
Introduction of the D&I Advisory Board in the summer of 2021 - supporting our D&I commitment.
Following the launch of the community of Inclusion Champions, the women in leadership program will be launched by the end of 2021.
Supporting the #StayOnBoard initiative - promoting the representation of women in boards and leadership positions.
Strengthening our HeroCommunities - ERGs including FemaleHeroes, MuslimHeroes, PrideHeroes and more.
Q3 2021 Group
intersegment consolidation adjustments for services charged by the Platform Businesses to the Integrated Verticals Businesses (Q3 2021: €-38.0m). All values including Woowa and excluding Delivery Hero Korea.
Growing Asia segment is now contributing 48% to Total Segment Revenues
Contribution margin in own-delivery has significantly improved YoY and is at break-even in Asia1 after vouchers for the first time
Increasing basket sizes across all major APAC Ð countries with steady development in South Korea
Break-even of a second large Asian market on adjusted EBITDA level including group costs. Further improvement in profitability to be expected in the near-term
MENA revenues, adjusted EBITDA, Gross Merchandise Value (GMV) as well as the respective growth rates are impacted by the Lebanese operations qualifying as hyperinflationary economy according to IAS 29 beginning October 202 In Q3 2021, GMV & revenues have been retrospectively adjusted with a total impact of +€2.2m and +€0.8m, respectively.
Strong GMV growth of 54% YoY in Q3 2021 (on a like-for-like basis) despite reopening and gradual easing of COVID restrictions
Revenue growth of 74% on a like-for-like basis. Own-delivery share increased to 32% in Q3 2021 $(Q3 2020: 24%)$
Divestment of the Balkan businesses in Serbia, Bosnia, Montenegro and Bulgaria was closed in June. Romania expected to close in Q1 2022
Americas revenues, adjusted EBITDA, Gross Merchandise Value (GMV) as well as the respective growth rates are impacted by the Argentinian operations qualifying as hyperinflationary economy according to IAS 29 beginning 1 Se Q3 2021 GMV & revenues have been retrospectively adjusted with a total impact of +€36.5m and +€6.3m, respectively.
Segment Orders (m) $GMV$ ( $\epsilon$ m) Revenue (€m) YoY growth rates in red are constant currency and in black are reported currency
Integrated Verticals revenues, adjusted EBITDA, Gross Merchandise Value (GMV) as well as the respective growth rates are impacted by the Argentinian operations qualifying as hyperinflationary economy according to IAS 29 be 1 September 2018. In Q3 2021 GMV & revenues have been retrospectively adjusted with a total impact of +€0.9m and +€0.8m, respectively.
Contribution Margin1 of Own-Delivery (Before Voucher Costs2) as a % of GMV Values excluding Delivery Hero Korea and not yet including Woowa
Contribution margin relates to Platform business and includes the costs of the physical delivery of the order as well as the transmission and support costs of the order (i.e. payment costs, dispatching costs, customer supp
The contribution margin shown above differs from IFRS gross profit, because the former excludes certain non-commission revenue like advertising revenues, whereas the latter excludes i.e. customer support costs, bad debt ex
Contribution Margin1 of Own-Delivery (After Voucher Costs2) as a % of GMV Values excluding Delivery Hero Korea and not yet including Woowa
Contribution margin relates to Platform business and includes the costs of the physical delivery of the order as well as the transmission and support costs of the order (i.e. payment costs, dispatching costs, customer supp
The contribution margin shown above differs from IFRS gross profit, because the former excludes certain non-commission revenue like advertising revenues, whereas the latter excludes i.e. customer support costs and bad debt
Portfolio supports in building a network to peer companies and to explore ways to collaborate, extend our know-how or drive consolidation
Already generated very attractive returns in the double-digit and sometimes even in the tripledigit percentages
| 2020 | 2021 | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| in €m |
Q 1 |
Q 2 |
H 1 | Q 3 |
Q 4 |
F Y | Q 1 |
Q 2 |
H 1 | Q 3 |
||
| Delivery Hero Group | ||||||||||||
| Orders | 352.2 | 408.1 | 760.3 | 520.5 | 610.1 | 1,890.8 | 662.8 | 730.3 | 1,393.1 | 791.4 | ||
| % YoY Growth | 85.8% | 88.0% | 87.0% | 98.6% | 96.3% | 93.0% | 88.2% | 78.9% | 83.2% | 52.0% | ||
| % OD Orders | 38.1% | 45.9% | 42.3% | 46.6% | 47.3% | 45.1% | 47.9% | 49.9% | 48.9% | 49.8% | ||
| GMV1,2 | 4,240.0 | 4,815.3 | 9,055.3 | 5,804.0 | 6,946.4 | 21,805.8 | 7,769.7 | 8,388.8 | 16,158.5 | 9,562.6 | ||
| % YoY Growth (RC)3 | 61.4% | 66.7% | 64.2% | 75.9% | 81.3% | 72.4% | 83.2% | 74.2% | 78.4% | 64.8% | ||
| % YoY Growth (CC)4 | 63.9% | 69.6% | 66.9% | 85.5% | 91.0% | 79.0% | 92.2% | 80.8% | 86.1% | 64.6% | ||
| Revenue1,2 | 631.3 | 757.5 | 1,388.8 | 946.3 | 1,152.6 | 3,487.7 | 1,351.6 | 1,549.9 | 2,901.6 | 1,788.7 | ||
| % YoY Growth (RC)3 | 96.7% | 102.7% | 99.9% | 107.8% | 101.5% | 102.5% | 114.1% | 104.6% | 108.9% | 89.0% | ||
| % YoY Growth (CC)4 | 97.2% | 105.0% | 101.4% | 119.4% | 114.8% | 110.6% | 127.0% | 115.1% | 120.5% | 89.9% | ||
| Intersegment consolidation5 | (1.0) | (2.7) | (3.8) | (4.9) | (9.5) | (18.2) | (19.2) | (35.2) | (54.5) | (38.0) | ||
| Adj. EBITDA1,2 | (323.5) | (590.2) | (332.3) | |||||||||
| EBITDA Margin % (GMV) | -3.6% | -2.7% | -2.1% | |||||||||
| Asia | ||||||||||||
| Orders | 223.3 | 284.4 | 507.7 | 347.8 | 399.1 | 1,254.5 | 430.6 | 485.5 | 916.1 | 540.0 | ||
| % YoY Growth | 134.0% | 151.5% | 143.5% | 133.6% | 117.9% | 132.1% | 92.9% | 70.7% | 80.5% | 55.3% | ||
| % OD Orders | 39.3% | 46.8% | 43.5% | 47.6% | 47.5% | 45.9% | 47.4% | 49.9% | 48.7% | 48.2% | ||
| GMV | 2,800.6 | 3,323.5 | 6,124.1 | 3,870.1 | 4,661.9 | 14,656.0 | 5,129.4 | 5,588.6 | 10,718.0 | 6,659.9 | ||
| % YoY Growth (RC)3 | 82.4% | 97.5% | 90.3% | 95.2% | 96.8% | 93.6% | 83.2% | 68.2% | 75.0% | 72.1% | ||
| % YoY Growth (CC)4 | 86.0% | 100.2% | 93.5% | 103.3% | 102.5% | 98.8% | 88.3% | 71.0% | 78.9% | 70.0% | ||
| Revenue | 290.8 | 391.0 | 681.8 | 450.1 | 541.7 | 1,673.6 | 620.1 | 720.2 | 1,340.4 | 853.7 | ||
| % YoY Growth (RC)3 | 141.5% | 175.0% | 159.6% | 135.2% | 102.1% | 131.8% | 113.2% | 84.2% | 96.6% | 89.7% | ||
| % YoY Growth (CC)4 | 141.4% | 174.8% | 159.5% | 143.6% | 109.6% | 136.8% | 121.5% | 90.2% | 103.5% | 88.4% | ||
| Adj. EBITDA | (205.8) | (406.2) | (202.2) | |||||||||
| EBITDA Margin % (GMV) | -3.4% | -2.8% | -1.9% | |||||||||
| MENA | ||||||||||||
| Orders | 84.7 | 66.5 | 151.2 | 107.7 | 127.4 | 386.3 | 140.0 | 147.9 | 287.9 | 159.2 | ||
| % YoY Growth | 31.3% | -5.9% | 11.9% | 40.0% | 47.3% | 29.4% | 65.2% | 122.4% | 90.4% | 47.8% | ||
| % OD Orders | 35.1% | 41.6% | 38.0% | 40.6% | 41.3% | 39.8% | 43.9% | 43.7% | 43.8% | 48.4% | ||
| GMV1,2 | 956.8 | 822.1 | 1,778.9 | 1,206.3 | 1,350.4 | 4,335.6 | 1,537.7 | 1,617.3 | 3,155.0 | 1,763.4 | ||
| % YoY Growth (RC)3 | 28.5% | 1.0% | 14.1% | 30.0% | 36.3% | 24.7% | 60.7% | 96.7% | 77.4% | 46.2% | ||
| % YoY Growth (CC)4 | 28.1% | 2.4% | 14.7% | 43.8% | 57.1% | 34.5% | 83.2% | 123.8% | 102.0% | 52.0% | ||
| Revenue1,2 | 202.3 | 165.9 | 368.1 | 246.2 | 279.9 | 894.3 | 325.5 | 359.3 | 684.9 | 418.5 | ||
| % YoY Growth (RC)3 | 40.6% | 1.0% | 19.5% | 27.5% | 30.3% | 24.9% | 60.9% | 116.6% | 86.0% | 70.0% | ||
| % YoY Growth (CC)4 | 38.4% | 1.0% | 18.5% | 37.7% | 45.3% | 31.7% | 79.4% | 142.4% | 107.8% | 74.2% | ||
| Adj. EBITDA1,2 | 18.8 | 98.6 | 65.0 | |||||||||
| EBITDA Margin % (GMV) | 1.1% | 2.3% | 2.1% |
Americas and MENA revenues, adjusted EBITDA, Gross Merchandise Value (GMV) as well as the respective growth rates are impacted by the Argentinian and Lebanese operations qualifying as hyperinflationary economies according to IAS 29 beginning 1 September 2018 and October 2020 respectively.
Includes Reported Currency growth rates for Argentina and Lebanon in the Constant Currency calculations due to the effects of hyperinflation in the respective countries.
RC = Reported Currency Growth / CC = Constant Currency Growth.
Difference between total segment revenue and the sum of segment revenues is mainly due to intersegment consolidation adjustments for services charged by the Platform Businesses to the Integrated Verticals Businesses.
| 2020 | 2021 | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| in €m |
Q 1 | Q 2 | H 1 | Q 3 | Q 4 | F Y | Q 1 | Q 2 | H 1 | Q 3 | |
| Europe | |||||||||||
| Orders | 25.4 | 30.6 | 56.0 | 32.0 | 40.6 | 128.7 | 47.0 | 49.8 | 96.8 | 43.3 | |
| % YoY Growth | 32.9% | 47.4% | 40.4% | 54.8% | 66.4% | 51.4% | 84.7% | 62.8% | 72.7% | 35.1% | |
| % OD Orders | 19.0% | 26.3% | 23.0% | 25.8% | 28.3% | 25.4% | 31.4% | 33.4% | 32.4% | 31.7% | |
| GMV | 320.5 | 420.3 | 740.8 | 426.4 | 570.3 | 1,737.5 | 682.4 | 718.7 | 1,401.1 | 625.9 | |
| % YoY Growth (RC)3 | 38.1% | 69.1% | 54.1% | 65.0% | 84.9% | 65.9% | 112.9% | 71.0% | 89.1% | 46.8% | |
| % YoY Growth (CC)4 | 40.0% | 72.8% | 57.0% | 66.9% | 86.8% | 68.2% | 112.6% | 68.3% | 87.5% | 45.8% | |
| Revenue | 57.5 | 76.1 | 133.6 | 80.4 | 109.1 | 323.1 | 136.6 | 149.3 | 285.9 | 132.7 | |
| % YoY Growth (RC)3 | 55.6% | 84.4% | 70.8% | 88.1% | 108.5% | 86.4% | 137.5% | 96.3% | 114.0% | 65.2% | |
| % YoY Growth (CC)4 | 58.3% | 89.7% | 74.9% | 90.8% | 111.0% | 89.7% | 136.5% | 92.0% | 111.2% | 63.6% | |
| Adj. EBITDA | (7.9) | (2.2) | 1.0 | ||||||||
| EBITDA Margin % (GMV) | -1.1% | -0.1% | 0.1% | ||||||||
| Americas | |||||||||||
| Orders | 18.7 | 26.6 | 45.3 | 33.0 | 43.0 | 121.3 | 45.2 | 47.1 | 92.3 | 48.9 | |
| % YoY Growth | 79.2% | 111.2% | 96.7% | 112.0% | 156.4% | 119.1% | 141.4% | 77.1% | 103.6% | 48.2% | |
| % OD Orders | 62.5% | 70.8% | 67.3% | 76.2% | 81.9% | 74.9% | 83.4% | 86.3% | 84.9% | 88.4% | |
| GMV1,2 | 162.1 | 249.4 | 411.5 | 301.3 | 363.8 | 1,076.6 | 420.1 | 464.3 | 884.4 | 513.4 | |
| % YoY Growth (RC)3 | 41.5% | 74.8% | 60.0% | 129.6% | 120.2% | 94.5% | 159.2% | 86.1% | 114.9% | 70.4% | |
| % YoY Growth (CC)4 | 48.3% | 85.4% | 68.9% | 148.7% | 136.4% | 108.0% | 172.6% | 90.9% | 123.0% | 71.8% | |
| Revenue1,2 | 37.8 | 57.2 | 95.0 | 72.5 | 89.9 | 257.4 | 107.0 | 119.9 | 226.9 | 131.9 | |
| % YoY Growth (RC)3 | 93.0% | 119.5% | 108.1% | 157.4% | 145.6% | 133.1% | 182.8% | 109.6% | 138.8% | 82.1% | |
| % YoY Growth (CC)4 | 102.8% | 132.5% | 119.7% | 178.0% | 163.5% | 149.1% | 196.7% | 114.7% | 147.4% | 83.4% | |
| Adj. EBITDA1,2 | (79.1) | (143.1) | (80.2) | ||||||||
| EBITDA Margin % (GMV) | -19.2% | -13.3% | -9.1% | ||||||||
| Integrated Verticals | |||||||||||
| Orders | 4.3 | 6.1 | 10.4 | 10.1 | 14.2 | 34.7 | 17.0 | 21.5 | 38.4 | 25.4 | |
| % YoY Growth | 296.1% | 249.4% | 268.6% | 151.0% | |||||||
| GMV | 45.7 | 72.3 | 118.0 | 103.8 | 148.9 | 370.7 | 190.7 | 250.3 | 440.9 | 310.9 | |
| % YoY Growth (RC)3 | 317.4% | 246.2% | 273.8% | 199.6% | |||||||
| % YoY Growth (CC)4 | 354.8% | 271.2% | 303.6% | 204.1% | |||||||
| Revenue | 43.8 | 70.1 | 113.9 | 102.1 | 141.4 | 357.4 | 181.6 | 236.4 | 418.0 | 289.8 | |
| % YoY Growth (RC)3 | 314.6% | 237.3% | 267.0% | 183.8% | |||||||
| % YoY Growth (CC)4 | 351.7% | 263.3% | 297.3% | 187.6% | |||||||
| Adj. EBITDA | (49.4) | (137.2) | (115.8) | ||||||||
| EBITDA Margin % (GMV) | -41.9% | -37.0% | -26.3% | ||||||||
Orders and GMV are accounted for in the respective Platform segments and shown in the Integrated Verticals segment for illustrative purposes only
Americas and MENA revenues, adjusted EBITDA, Gross Merchandise Value (GMV) as well as the respective growth rates are impacted by the Argentinian and Lebanese operations qualifying as hyperinflationary economies according to IAS 29 beginning 1 September 2018 and October 2020 respectively.
Includes Reported Currency growth rates for Argentina and Lebanon in the Constant Currency calculations due to the effects of hyperinflation in the respective countries.
RC = Reported Currency Growth / CC = Constant Currency Growth.
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