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Croatia osiguranje d.d.

Annual Report Apr 7, 2021

2087_10-k_2021-04-07_8bad32be-d59c-4a3f-833e-764facd31d50.pdf

Annual Report

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Annual Report for 2020

This document is a translation of the original Croatian version and is intended to be used for informational purposes only. While every effort has been made to ensure the accuracy and completeness of the translation, please note that the Croatian original is binding.

Contents

Management Report for 20203
Corporate Governance Statement13
Consolidated and separate financial statements for 2020 19
Statements prescribed by the Ordinance of the Croatian Financial Services Supervisory Agency……………………172

CROATIA osiguranje d.d.

Management Report for 2020

Insurance market of the Republic of Croatia in 2020

During 2020 the insurance market of the Republic of Croatia has recorded gross written premium decrease of 0.5 percent (HRK 51m). On the market of the Republic of Croatia (including EU-based companies operating in the Republic of Croatia directly or through its subsidiaries), the decrease in premiums amounted to 2.6 percent or HRK 265m and primarily relates to life insurance while non-life insurance premiums recorded growth. Premiums recorded in EU-based market, where operates eight insurance companies including CROATIA osiguranje d.d., recorded growth of 49.3 percent or HRK 214m.

The total life insurance premium on the market of the Republic of Croatia in 2020 amounted to HRK 2.7 bn, which is 13.6 percent or HRK 425m less than in the previous year. Classic life products premium decreased by HRK 291m compared to the previous year, while insurance premium where the policyholder bears the investment risk has decreased (UL products) by HRK 134m.

The total non-life insurance premium on the market of the Republic of Croatia in 2020 amounted to HRK 7.3 billion, which is an increase by 2.2 percent or HRK 160m compared to the previous year. Motor vehicles insurance (liability insurance, casco insurance and automobile assistance) increased by 4 percent compared to the previous year, property insurance increased by 6 percent, while health insurance increased by 5 percent. Transport insurance premium stopped a negative trend and recorded 6 percent growth in 2020. Accident insurance records decrease by 3 percent, while loan insurance recorded decrease of 27 percent compared to previous year.

CROATIA osiguranje d.d., Jagićeva 33, Zagreb (hereinafter: the Company), is still the leading company in the Republic of Croatia with a total market share of 26.7 percent, which is 0.5 percentage points higher than in the previous year.

Operating results and financial position of the Company and the Group

Company

In 2020, CROATIA osiguranje d.d. strengthened its leading market position. For the first time after several years of decline, the trend was reversed and growth in market share was achieved. CROATIA osiguranje d.d. is a convincing leader on the Croatian market with a share of 26.7 percent, which is 0.5 percentage points more than in the previous year.

CROATIA osiguranje d.d.'s operations in 2020 were burdened by a number of one-off items, the largest being the costs of the earthquake in March and December and the decision of the Supreme Court of the Republic of Croatia to increase orientation criteria and the amount of immaterial damages. In the conditions of the corona crisis, the inflows from dividends and collection of receivables were also reduced. The net effect of the mentioned events and activities had a negative impact on the pre-tax result by more than HRK 100m. This negative impact was significantly offset by the operational excellence and positive effects of the company's transformation programs, and in 2020 the CO Group generated a net profit of HRK 328m.

As a market and digital leader, CROATIA osiguranje d.d. is currently investing more than HRK 200 million in digitalization and development of new products. In 2020, a number of successful projects were launched, from the remote claims reporting process, the new Moja Croatia application and the company's new website, to the launch of a completely new product, Laqo osiguranje - the first Croatian 100 percent digital insurance. A specialist postgraduate study Products, Digital Innovations and Technologies in Insurance (Insurtech) was developed and launched with the Faculty of Electrical Engineering and Computing in Zagreb. The trend of strengthening the internal and expanding the external sales network continued, and a new call centre was opened in Vukovar.

CROATIA osiguranje d.d. has been going through a transformation process since the privatization in 2014. At the beginning, a financial restructuring was performed with a share capital increase amounting to HRK 840m, thus reaching a strong capital adequacy for the year 2020 of 268 percent for the Company. The organisational restructuring began in a situation where only about 23 percent of employees were in sales and by the end of 2020, this share increased to 62 percent in sales services. The process continues, so that in the coming years there will be at least 70 percent of those who work in sales services and are directly oriented to clients and the market.

The restructuring results are visible in the financial results. In 2020, CROATIA osiguranje d.d. reported profit before tax in the amount of HRK 274.1m (profit after tax of HRK 229.6m).

The total gross written premium (before adjustments for the net increase in the provision for premium receivables and related write-offs) increased by 0.1 percent and amounted to HRK 2,742m. Earned premiums amounted to HRK 2,499m and increased by 0.5 percent. The written premium in non-life insurance amounted to HRK 2,288m, which is an increase of 3.0 percent compared to the same period last year.

The largest relative increase of premium is recorded in insurance against fire and natural disasters and motor third party liability insurance, while the largest decrease of premium is recorded in life insurance.

From the non-life and life insurance investments, finance net result was realised in the amount of HRK 269m, which is a decrease by 22.7 percent compared to the previous year.

Gross paid claims amounted to HRK 1,725m representing an increase of 7 percent compared to the previous year.

Total administrative costs amounted to HRK 390m, recording a decrease of 3.9 percent compared to 2019. Acquisition costs amounted to HRK 478m, recording a decrease of 6.7 percent compared to the previous year, as a result of continued cost savings measures.

As of 1 January 2019, the Group started applying the new accounting standard IFRS 16 Leases.

The following is a summary of key business indicators which the Company monitors as alternative performance indicators which together with other measures defined by International Financial Reporting Standards provide useful information regarding the Company's operational performance. They are calculated based on HANFA reports, but according to the formulas shown below:

Change in
Key performance indicators 31 Dec. 2019 31 Dec. 2020 percentage
points (p.p.)
Claims ratio (non-life) * 54.0% 56.2% +2.2
Cost ratio (non-life) ** 42.3% 39.1% -3.2
Combined ratio (non-life) 96.3% 95.3% -1.0

* Claims ratio = (Income from commissions and fees + Other insurance-technical income + Net claims incurred + Change in mathematical provisions and other technical provisions + Cost for premium returns + Other technical expenses) / Net Earned premiums

** Cost ratio = Acquisition costs and administrative expenses / Net Earned premiums

The combined ratio represents a sum of claims and cost ratio and is the most important financial operative performance indicator for non-life insurance. It is normally presented as percentage, and ratio below 100 percent indicates profitable insurance result, while result above 100 percent represents non-profitable result. Combined ratio amounted to 95.3 percent in 2020, which is a decrease of 1.0 percentage point compared to the same period of 2019. The claims ratio has increased by 2.2 percentage points and amounted to 56.2 percent. The cost ratio amounted to 39.1 percent which is 3.2 percentage points lower than in 2019.

Total assets of the Company as at 31 December 2020 amount to HRK 11.5 billion, which represents an increase of 4.2 percent compared to 31 December 2019.

Technical provisions amounted to HRK 7.0 billion and are 4.5 percent higher than the technical provisions as of 31 December 2019.

The structure of financial assets (HRK billion)

Group

In 2020, the CROATIA osiguranje d.d. group (hereinafter: the Group) generated consolidated profit after tax and non-controlling interest in the amount of HRK 328m.

In 2020, the total gross written premium (before adjustments for the net increase in the provision for premium receivables and related write-offs) at the Group level amounted to HRK 3,240m, which represents a decrease by 2.0 percent. The gross written premium of non-life insurance amounted to HRK 2,689m which represents an increase by 1.1 percent, while gross written premium of life insurance amounted to HRK 551m which represents a decrease by 14.7 percent.

Earned premiums in the reporting period amounted to HRK 2,980m which represents a decrease by 0.8 percent compared to the same period last year.

From the non-life and life insurance investments, the Group generated finance income in the amount of HRK 499m which represents an increase of 2.6 percent, with a finance cost of HRK 149m which represents an increase of 41.8 percent.

Gross claims in 2020 amounted to HRK 1,955m, which is an increase of 6.0 percent compared to the same period last year.

Acquisition costs and administrative expenses amounted to a total of HRK 1,161m and represent a decrease by 4.2 percent in which administrative expenses increased by 1.3 percent, and acquisition cost increased by 6.9 percent. The decrease in acquisition costs and administrative expenses is the result of, among other things, further business reorganization.

Key performance indicators 31 Dec. 2019 31 Dec. 2020 Change in
percentage
points (p.p.)
Claims ratio (non-life)*** 54.2% 55.8% +1.6
Cost ratio (non-life)*** 41.7% 39.2% -2.5
Combined ratio (non-life)*** 95.9% 95.0% -0.9

***Only members of the Group performing insurance and reinsurance activities were taken into consideration while calculating Group ratios.

Combined ratio for 2020 is 95.0 percent, which is a decrease of 0.9 percentage points compared to the same period in 2019. The claims ratio increased by 1.6 percentage points to 55.8 percent. The cost ratio is 39.2 percent or 2.5 percentage points lower than in 2019.

Total assets of the Group as at 31 December 2020 amount to HRK 13.3 billion, which represents an increase by 4.9 percent compared to 31 December 2019.

Technical provisions amounted to HRK 8.0 billion, which represents an increase by 4.4 percent compared to the technical provisions as at 31 December 2019.

Significant business events in the reporting period

Approvals from the Croatian Financial Services Supervisory Agency to perform the functions of members of the Management Board

The Croatian Financial Services Supervisory Agency (HANFA), at its meeting of the Governing Board held on 5 March 2020, issued a resolution authorising Vančo Balen to act as a member of the Management Board of CROATIA osiguranje d.d. for a term of office until 31 December 2022 beginning on the date of appointment to the function.

Also, at the meeting of the Governing Board held on 12 March 2020, HANFA issued a resolution authorising Robert Vučković to act as a member of the Management Board of CROATIA osiguranje d.d. for a term of office until 31 December 2022, beginning on the date of appointment to the function.

Furthermore, at the meeting of the Governing Board held on 9 April 2020, HANFA issued a resolution authorizing Luka Babić to act as a member of the Management Board of CROATIA osiguranje d.d. for a term of office until 31 December 2022, beginning on the date of appointment to the function.

At its meeting held on April 17, 2020, the Supervisory Board appointed members of the Management Board to the mentioned functions.

Impact of the COVID-19 outbreak on the Company's operations

The existence of the coronavirus (COVID-19) was confirmed in early 2020 and spread to mainland China and beyond, and in late February 2020 to Croatia, causing disruption in business and economic activities.

From the information available at the time of preparation of these financial statements and based on numerous publicly available macroeconomic projections (CNB), despite the improvement in the epidemiological situation in the third quarter of 2020, the subsequent unfavourable development of the epidemiological situation has impact on a strong slowdown in recovery in the last quarter and this trend is expected to continue in early 2021. It is expected that the pandemic will be relatively successfully controlled during 2021, and with the application of an effective vaccine, the gradual recovery of economic activity could begin in the second quarter. The recovery in personal consumption affects the demand for insurance services since the volume of insurance premiums written is related to GDP trends.

In addition, Group has identified the following key areas that could be affected by adverse economic conditions:

  • volatility of comprehensive income from investments, as a result of developments on the financial markets,
  • increased credit risk and increased impairment provisions for insurance receivables,
  • increased number of life insurance policy surrenders.

After the significant volatility of domestic and foreign markets at the beginning of 2020, at the end of the year there was a partial slowdown but with a further decline in the value of companies whose activities are closely related to the sectors most affected by the pandemic (transport, especially air transport, tourism and hotel business, service activities).

The credit risk of the companies cannot be assessed exactly at this time, and the correction is expected after the announcement of the financial results for 2020. In addition, the assessment of the effects on banks' operations is expected in the first quarter of 2021, when the results will be known after the moratorium due to the COVID-19 pandemic, among citizens and legal entities.

As part of the own risk and solvency assessment process (ORSA), a scenario of prolonged impact of the COVID-19 pandemic was created, which includes a graded analysis of the possible impact of the pandemic on business, results and solvency ratio of the Company and the Group, taking into consideration current knowledge about the impact of the pandemic, and also the measures which can be taken to minimize negative impacts as much as possible. The results of the scenario imply a certain decrease in the solvency ratio, but it should remain at levels significantly higher than the regulatory ones, and the Company's and the Group's solvency should not be questioned in any way. Also, last solvency calculation which was performed as at 31.12.2020. showed that despite the negative effects of COVID-19, the Company and the Group is still operating with a very high solvency ratio of 268% for the Company (as at 31.12.2019.: 277%) and 229% for the Group (31.12.2019.: 239%). Regarding liquidity, the Company and the Group still have the satisfactory amounts of liquid resources that are sufficient for discharging all obligations that have become due and also has at its disposal instruments available for obtaining additional liquidity if necessary.

The Company and the Group will continue to actively monitor the development of the COVID-19 outbreak and if it should be considered to significantly affect the Company's business and financial position, it will fully comply with the Capital Market Act.

Earthquakes in the area of the Republic of Croatia

On 22 March 2020, in the area of the City of Zagreb and on 29 December 2020, in the area of the City of Petrinja, a series of earthquakes were recorded. In some insurance contracts, the Group also provides insurance for earthquake insurance risk. The amount of claims from Group's insurance contracts caused by this event (after reinsurance) amount to more than HRK 40m per individual event, i.e. a total to more than HRK 80m (after reinsurance).

Decision of the Supreme Court of the Republic of Croatia on increase of Orientation criteria for determining the amount of fair financial compensation for immaterial damages

As at 15.6.2020 the Supreme Court of the Republic of Croatia has adopted a decision on increase of Orientation criteria for determining the amount of fair financial compensation for immaterial damages, by 50%, and it will be applied to all future compensation proceedings, but also at those that are in progress. This decision led to an increase in technical provisions from insurance that is, it has an effect on profit before tax (after reinsurance) in the reporting period in the amount of over HRK 80m. In addition to the effect on the reporting period, the consequences of the decision are higher future expenses for insurance claims.

HANFA's Decision regarding prohibition of dividend payment

The Governing Board of HANFA, at its session held on 26 March 2020, adopted a decision prohibiting CROATIA osiguranje d.d., Zagreb, payment of dividends until 30 April 2021.

Such a decision was made for insurance companies in the Republic of Croatia due to exceptional market circumstances, with the aim of ensuring stable operations of insurance companies and maintaining the stability of the financial system. Also, the regulator's intention is to strength the liquidity of insurance companies in the context of the coronavirus pandemic, but also in light of the recent earthquake in the capital city of the Republic of Croatia.

Resignation of the member of the Supervisory Board of CROATIA osiguranje d.d.

Mr. Damir Vanđelić, the member of the Supervisory Board of CROATIA osiguranje d.d., resigned from his membership in the Supervisory Board of CROATIA osiguranje d.d. as of 31 December 2020.

Significant events after the end of the reporting date

No events occurring after the reporting date were material to the financial statements for the reporting period. This is also described in Note 34 Events after the balance sheet date of the Consolidated and separate financial statements for 2020.

Expected development in the future

In 2020, real GDP decrease of 8.4 percentage is expected. The insurance market also fell in 2020, but at a much lower rate of 2.6%. Economic growth for 2021 will strongly depend on the speed of COVID-19 pandemic suppression in the country (speed of population vaccination) and abroad (speed of border opening and abolition of measures, especially in EU countries) as well as the moment of abolition of all measures. If the tourist season is at the level of expectations, then the insurance market will recover, otherwise a further decline in the market and intensification of competition is expected.

In accordance with the above, the company will in the coming period improve and refine digital communication channels:

  • development of a new company website
  • new functionalities of the mobile application Moja Croatia
  • remote damage reporting
  • additional emphasis on digital communication (delivery of IDD documentation by e-mail, digital signatures, delivery of invoices by e-mail, "pay-by-link"…)

Furthermore, the earthquakes in city of Zagreb and Banija county left long-term consequences on people's lives and property, but also opened the door to raising awareness of the need to insure property. In the coming period, the company will try to raise awareness of the need for insurance through various campaigns and will simplify the conditions for accepting certain insurance conditions.

In the forthcoming period, the goal is to continue the best practice of transferring operational excellence from the parent to subsidiaries in the region. New sources of growth in the future are combinations of organic and acquisition activities. New acquisitions are aimed at strengthening the insurance business and further development of healthcare offering in addition to using the synergies arising from the insurance offer.

Research and development activities

Customer focus and continuous innovations are the values of the Group that underlie research activities and new product development. The aim is to provide fast and quality service and increasing client satisfaction.

In accordance with the above, the company launched a completely new product, Laqo osiguranje - the first Croatian 100 percent digital insurance. With the launch of this innovative product whose quality is at the level of the best modern digital solutions, Croatia joins a small number of European countries with this type of insurance.

A specialist postgraduate study Products, Digital Innovations and Technologies in Insurance (Insurtech) was developed and launched with the Faculty of Electrical Engineering and Computing in Zagreb. The aim of the study is to further improve the insurance profession through the education of experts who will handle the development of industry in Croatia and the region.

Education of employees in the field of artificial intelligence has begun. More than 130 employees enrolled in the "Elements of AI" training. The goal is to use new knowledge and ideas to improve various business processes and services to ensure and increase the satisfaction of both customers and employees of the company.

Company branch

As at 31 December 2020, the Company has one registered branch (Branch Ljubljana). In its legal transactions, the branch operates under CROATIA osiguranje d.d. branch Ljubljana, in Croatian, and under CROATIA ZAVAROVANJE d.d. branch Ljubljana, in Slovenian.

Financial risk management

Financial risk management is described in Note 2.38. Financial risk management to the Consolidated and separate financial statements for 2020.

Other

In accordance with the statutory obligation and the permitted exemption pursuant to Art. 21.a of the Accounting Act, the Company has prepared a nonfinancial report to be published as part of the annual financial report of the parent company Adris Grupa d.d.

During 2019 and 2020, PricewaterhouseCoopers d.o.o. (PwC) provided education services.

Corporate Governance Statement

CROATIA osiguranje d.d., PIN 26187994862, Vatroslava Jagića 33, Zagreb (hereinafter: the Company), applies the Corporate Governance Code, which was jointly adopted by the Croatian Financial Services Supervisory Agency (HANFA) and Zagreb Stock Exchange and is available on their web sites.

By applying the provisions of the Corporate Governance Code, Rules of the Zagreb Stock Exchange (which are available Zagreb Stock Exchange's website), the Companies Act (Official Gazette 111/93, 34/99, 121/99, 52/00, 118/03, 107/07, 146/08, 137/09, 125/11, 152/11, 111/12, 68/13, 110/15; 40/19) and the Capital Market Act (Official Gazette 65/18, 17/20), the Company makes its operations and operating results transparent and accessible to the public. All explanations and possible deviations from the above rules are going to be published in the Compliance Questionnaire, in accordance with the Corporate Governance Code.

In order to take the necessary measures to achieve its business objectives, the Company has established a system of internal controls as a totality of elements: an adequate organisational structure, an implemented management system with the establishment of key and control functions, prescribed control activities for portfolio management, administrative and accounting procedures, security and adequate information system including a reporting system at all levels of the Company.

The system of internal controls in financial reporting ensures that the Company's financial statements present its financial results and financial position with reasonable accuracy and that they comply with International Financial Reporting Standards.

The Company's accounting policies represent the principles, rules and practices that the Company applies in preparing and presenting financial statements. The Company's accounting policies are defined by a special Rulebook. A summary of significant accounting policies is disclosed in the Company's financial statements.

The internal accounting control procedures include the control of formal, substantive and computational accuracy of an accounting document:

  • Control of formal accuracy of an accounting document determines whether the document has been prepared in accordance with applicable regulations,

  • Substantive control of an accounting document determines whether the business changes actually occurred and in the range as indicated,

  • Control of computational accuracy of an accounting document means the control of mathematical operations (division, multiplication, addition and subtraction), based on which the results are obtained in the document.

The control of accounting documents is carried out in accordance with the Company's organizational structure and internal regulations by a person holding authorisation to do so as defined in the internal documents of the Company. The organisational chart is located on the internal network and is available to all employees. The control of formal, substantive and computational accuracy is confirmed by a physical and/or electronic signature of the person who has signed it.

In accordance with the provisions of the Insurance Act, the Company has formed an internal audit function at the highest organizational level which structurally reports directly to the Management Board and functionally to the Audit Committee and the Supervisory Board. Activities of the internal audit function are based on the work plans adopted by the Supervisory Board following a positive opinion of the Management Board. The internal audit function analyses and evaluates the activities of the Company and provides expert advice, recommendations and advice on controls. Internal audit assists the Company in meeting the set goals by introducing a systematic and disciplined approach to assessing and improving the effectiveness of risk management, control and corporate governance.

The Company has established a risk management function in the form of an independent organisational unit directly responsible to the Management Board. This function established a risk management system consisting of a set of internal acts, procedures and methodologies to identify, estimate or measure, control and report risks. The risk management system is regularly being improved in line with best market practices and the requirements of external regulations. More detailed information on risk management can be found in the Notes to the financial statements.

In accordance with the Insurance Act, the Company has formed an effective compliance function which includes advising and reporting to the Management Board and Supervisory Board on Company compliance with the Insurance Act and other regulations governing the operation of an insurance company, carrying out an assessment of the possible impact of changes in the legal environment on Company operations, and determining and assessing compliance risk.

The Company has established an effective actuarial function that according to the Insurance Act coordinates calculation of technical reserves, ensures the appropriateness of methodologies and models, evaluates the adequacy and quality of data needed to evaluate technical reserves, compares the assumptions and experience, and gives its opinion to the Management Board and Supervisory Board about calculating technical reserves, insurance risk takeovers, the appropriateness of the reinsurance program and participation of actuarial function in the implementation of the Company's risk management system.

In accordance with the Insurance Act, the Company has appointed a certified actuary who verifies data, methods and underlying documents for the calculation of technical provisions according to accounting regulations, and whether the technical provisions and premiums are designed to enable a permanent fulfilment of all Company obligations under the insurance or reinsurance contract regarding which the actuary provides an Opinion and Report to the Management Board and Supervisory Board.

Under the Insurance Act, the Company applies internal control systems to Group companies involved in the insurance part of business, while the companies concerned apply systems of internal controls in accordance with its legal framework.

As at 31 December 2020, significant direct holders of shares in the Company are:

  • − ADRIS GRUPA d.d. with a share of 66.39% and
  • − Restructuring and Sales Centre, for the Republic of Croatia, with a share of 30.62%.

The data on the 10 largest shareholders is available on the website of the Central Depository and Clearing Company.

According to the Company's applicable Articles of Association, the limitation of voting rights of shareholders or partial restriction of voting rights does not exist.

The members of the Management Board and the Supervisory Board are not shareholders of the Company.

The Company does not own treasury shares, and the General Assembly did not authorise the Company to acquire treasury shares

The bodies of the Company are the General Assembly, the Supervisory Board and the Management Board.

Corporate Governance Statement

General Assembly

The General Assembly of the Company consists of all shareholders of the Company.

The General Assembly of the Company, in accordance with the provisions of the Articles of Association, makes decisions by public voting at sessions, convened usually by the Management Board and the Supervisory Board only when it deemed this necessary for the benefit of the Company. The powers of the General Assembly are regulated by the Company's Articles of Association and do not deviate from the powers which General Assembly of a public limited company has under the Companies Acts. A shareholder has the right to participate and vote at the General Assembly only if he / she has registered his / her participation in writing to the Management Board no later than six days before the General Assembly.

The Company's Articles of Association may be amended at the General Assembly in accordance with the provisions of the Companies Act, and the Supervisory Board is authorized to amend the provisions of the Articles of Association based on the decision of the General Assembly to the extent of editorial changes.

Supervisory Board

The rightto appoint individual members of the Supervisory Board are set out in Article 24 of the Articles of Association in favour of the Republic of Croatia and employees of the Company. In accordance with the provisions of the Articles of Association, and in connection with the provision of Article 256, paragraph 3 of the Companies Act, the Republic of Croatia has the right to directly appoint two members of the Supervisory Board, as long as it holds at least 25% of the Company's ordinary shares plus one ordinary share; however, as long as it holds at least 10% of ordinary shares of the Company, pursuant to the same statutory provisions, and in connection with the provision of Article 256 paragraph 3 of the Companies Act, the Republic of Croatia has the right to directly appoint one member of the Supervisory Board. One member of the Supervisory Board is appointed by the work council of the Company, i.e. by employees, through direct and secret elections in the manner prescribed for the election by the work council, and they are entitled to this right as long as the conditions prescribed by the Labour Act are met.

The Supervisory Board has competencies prescribed by law and the Company's Articles of Association. In the period from 1 January 2020 to 31 December 2020, the Supervisory Board of the Company consisted of:

  • Roberto Škopac President
  • Željko Lovrinčević, PhD Vice President
  • Vitomir Palinec Member
  • Damir Vanđelić Member until 31 December 2020
  • Hrvoje Patajac Member
  • Vlasta Pavličević Member

During 2020, the Supervisory Board held a total of 10 meetings, and all members of the Supervisory Board attended all meetings of the Supervisory Board during 2020.

The Supervisory Board formed the Audit Committee and the Nomination and Remuneration Committee.

The Audit Committee consists of three members appointed by the Supervisory Board from among its members.

In the period from 1 January 2020 to 31 December 2020, the Audit Committee consisted of:

  • Hrvoje Patajac President
  • Željko Lovrinčević, PhD Member
  • Vitomir Palinec Member

CROATIA osiguranje d.d.

Corporate Governance Statement

Report on the work of the Audit Committee for the period from 1 January 2020 to 31 December 2020.

The Audit Committee is an expert body that provides support to the Supervisory Board in terms of improving the quality of supervision that the Supervisory Board is obliged to conduct in accordance with the prescribed competencies.

The Audit Committee performs the tasks determined by the Audit Committee's Rules and Procedures, and in accordance with the provisions of the Audit Act, Regulation (EU) no. 537/2014, Code of Corporate Governance of the Zagreb Stock Exchange d.d. and the The Croatian Financial Services Supervisory Agency and other applicable regulations. The task description of the Audit Committee is publicly available, free of charge, on the website of CROATIA osiguranje d.d.

The organization and manner of work of the Audit Committee are regulated in more detail by the Audit Committee's Rules and Procedures. During 2020, the Audit Committee held a total of 6 sessions and all members of the Audit Committee attended all sessions of the Audit Committee during 2020.

At its sessions during 2020, the Audit Committee discussed the following:

  • reports on the Company's operations,
  • report on risk and solvency assessment,
  • report on the solvency and financial condition of the CROATIA osiguranje Group,
  • strategic plan and annual internal audit plan,
  • internal audit reports,
  • actuarial function reports,
  • risk management report,
  • unaudited consolidated and non-consolidated financial statements,
  • reports to the Audit Committee by the Company's auditors,
  • audit engagement for 2020,
  • auditor's questionnaire regarding the Auditor's Report on the report on the relations of the company CROATIA osiguranje d.d. with affiliated companies,
  • procurement of additional audit services for 2020,
  • decision on the adoption of the Company's investment limit,
  • Internal Audit Charter,
  • Rulebook on non-audit services.

The Audit Committee regularly reported to the Supervisory Board on the recommendations made at its meetings in form of the submitted minutes of the Committee meetings.

The Nomination and Remuneration Committee consists of three members appointed by the Supervisory Board from among its members.

In the period from 1 January 2020 to 31 December 2020, Nomination and Remuneration Committee consisted of:

  • Roberto Škopac President
  • Vitomir Palinec Member
  • Hrvoje Patajac Member

Corporate Governance Statement

Report on the work of the Nomination and Remuneration Committee for the period from 1 January 2020 to 31 December 2020.

The Nomination and Remuneration Committee is an expert body that provides support to the Supervisory Board in terms of improving the quality of supervision that the Supervisory Board is obliged to carry out in accordance with the prescribed competencies.

The Nomination and Remuneration Committee performs tasks determined by the Decision of the Supervisory Board on the establishment of the Nomination and Remuneration Committee and the appointment of the members of the Committee, and in accordance with the provisions of the Corporate Governance Code of the Zagreb Stock Exchange and the Croatian Financial Services Supervisory Agency applicable to the role of the Board. The task description of the Nomination and Remuneration Committee is publicly available, free of charge, on the website of CROATIA osiguranje d.d.

The Committee on Appointments and Remuneration shall apply the Rules of Procedure of the Supervisory Board to the manner of work, as well as to other issues that are important for the work of the Committee.

During 2020, the Nomination and Remuneration Committee held a total of 7 sessions, and all members of the Nomination and Remuneration Committee attended all sessions of the Nomination and Remuneration Committee in 2020.

At its sessions during 2020, the Nomination and Receipts Committee performed the following tasks:

  • consideration of candidates for members of the Management Board of CROATIA osiguranje d.d.
  • assessment of the existence of conditions for performing the function of a member of the Management Board for candidates for members of the Management Board of CROATIA osiguranje d.d.
  • assessment of the suitability of candidates for members of the Management Board of CROATIA osiguranje d.d.
  • regular annual assessment of the existence of conditions for performing the function of a member of the Management Board
  • consideration of the terms of the contract for performing the function of a member of the Management Board
  • consideration of the terms of the agreement on the regulation of mutual relations with a member of the Management Board
  • consideration of concluding an annex to the contract with the members of the Management Board
  • Remuneration policies for members of the Management Board
  • payment of bonuses for 2019 to members of the Management Board

The Nomination and Remuneration Committee regularly reported to the Supervisory Board on the recommendations made at its meetings, in form of the submitted minutes from the Committee meetings.

Management Board

According to the Company's Articles of Association, the Management Board consists of a minimum of three and a maximum of seven members, one of whom is the President of the Management Board. As of December 31, 2020, the Management Board consisted of four members.

The Management Board of the Company manages all the affairs of the Company jointly, and the Company is represented jointly by at least two members of the Management Board. Members of the Management Board, in conducting the Company's affairs, must adhere to the restrictions prescribed by positive legal regulations, the Company's Articles of Association, decisions of the Supervisory Board and the General Assembly of the Company.

-

-

Consolidated and separate financial statements for 2020

Responsibility for the financial statements20
Independent Auditor's Report24
Statement of comprehensive income 30
Statement of financial position32
Statement of changes in equity33
Cash flow statement35
Notes to the financial statements37
1. GENERAL INFORMATION ON THE COMPANY 37
1.1. Legal framework, activities and employees37
1.2. Company bodies37
1.3. Subsidiaries38
2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES 39
2.1. Statement of compliance and basis of presentation39
2.2. Basis of preparation39
2.3. Adoption of new and amended International Financial Reporting Standards ("IFRSs")39
2.4. Critical accounting judgements and key sources of estimation uncertainty45
2.5. Consolidation46
2.6. Presentation currency47
2.7. Foreign currency transactions47
2.8. Gross premium written47
2.9. Investment income and expenses48
2.10. Claims incurred48
2.11. Operating expenses48
2.12. Intangible assets49
2.13. Property and equipment50
2.14. Leases50
2.15. Investment property52
2.16. Investments in subsidiaries and associates52
2.17. Financial instruments52
2.18. Receivables57
2.19. Cash and cash equivalents and short-term deposits57
2.20. Income tax58
2.21. Capital58
2.22. Technical provisions59
2.23. Technical life insurance provisions where the policy holder bears the investment risk59
2.24. Reinsurance60
2.25. Liabilities and related assets under liability adequacy test60
2.26. Other liabilities60
2.27. Employee benefits and pension plans61
2.28. Provisions61
2.29. Impairment of non-financial assets62
2.30. Contingent liabilities and assets62
2.31. Events after the balance sheet date62
2.32. Earnings per share62
2.33. Classification of contracts63
2.34. Segment reporting 64
2.35. Key sources of estimation uncertainty and critical accounting judgments in applying the Group's accounting
policies………………………………………………………………………………………………………………………………………………………………64
2.36. Insurance risk management65
2.37. Principal assumptions that have the greatest effect on recognised insurance assets, liabilities, income and
expenses…………………………………………………………………………………………………………………………………………………………….73
2.38. Financial risk management75
2.39. Capital management93
3. Segment reporting 94
4. Premiums 101
5. Commission and fee income 102
6. Finance income 103
6.2. Income from investment property103
6.3. Realised gains from financial assets104
6.4. Foreign exchange gains104
7. Other operating income 105
8. Claims incurred, net of reinsurance 106
9. Acquisition costs 108
9.1. Commission108
9.2. Other acquisition costs109
10. Administrative expenses 109
10.1 Amortisation and depreciation109
10.2 Salaries, taxes and contributions from and on salaries109
10.3 Other administrative expenses110
11. Other operating expenses 110
12. Finance costs 111
12.1. Impairment of investments111
12.2. Realised losses on investments111
12.3. Foreign exchange losses112
12.4. Staff costs -investments112
13. Income tax 112
14. Earnings per share 113
15. Intangible assets 114
15.1. Deferred acquisition costs116
16. Property and equipment 117
17. Investment property 119
18. Investments in subsidiaries, associates and participation in joint ventures 120
18.1. The Company's investments in subsidiaries and associates and participation in joint ventures121
18.2. The Group's investments in subsidiaries and associates and participation in joint ventures122
18.3. Movements in investments in subsidiaries, associates and participation in joint ventures124
19. Financial assets 126
19.1. Overview of investments126
19.2. Financial investments exposed to credit risk130
19.3. Held-to-maturity investments131
19.4. Loans131
19.5. Derivative financial instruments134
20. Reinsurance share in technical provisions 134
21. Deferred tax assets 135
22. Insurance contract and other receivables 140
22.1. Receivables from policyholders140
22.2. Receivables from reinsurance and coinsurance140
22.3. Receivables from other insurance business141
22.4. Receivables for returns on investments141
22.5. Other receivables142
22.6. Analysis of receivables from insurance business and other receivables by maturity143
22.7. Credit quality of receivables neither past due nor impaired145
22.8. Analysis of receivables past due but not impaired by the number of days up to maturity146
22.9. Movements in impairment of receivables147
23. Cash and cash equivalents 149
24. Capital and reserves 149
24.1. Subscribed share capital149
24.2. Reserves150
24.3. Revaluation reserve151
25. Technical provisions 152
25.1. Movements in provision for reported but not settled claims, gross152
25.2.
Movements in provision for incurred but not reported claims153
25.3. Movements in provisions for unearned premiums153
25.4. Movements in mathematical insurance provisions, gross154
25.5. Movements in technical provisions for life insurance where the policyholder bears the investment risk154
25.7. Maturity of gross technical provisions157
25.8. Analysis of claim (loss) ratios, cost ratios and combined ratios for the Company and Group158
26. Provisions 161
27. Financial liabilities 162
28. Insurance contract and other liabilities and deferred income 165
29. Off-balance-sheet items 167
30. Related party transactions 167
31. Contingent liabilities 171
32. Commitments 171
33. Audit of financial statements 171
34. Events after the balance sheet date 171
Statements prescribed by the Ordinance of the Croatian Financial Services Supervisory Agency172

Independent Auditor's Report

To the Shareholders of CROATIA osiguranje d.d.

Report on the audit of the separate and consolidated financial statements

Our opinion

In our opinion, the separate and consolidated financial statements present fairly, in all material respects, the separate and consolidated financial position of CROATIA oisiguranje d.d. (the "Company") and its subsidiaries (together - the "Group") as at 31 December 2020, and the Company's and the Group's separate and consolidated financial performance and separate and consolidated cash flows for the year then ended in accordance with International Financial Reporting Standards as adopted by the European Union.

Our opinion is consistent with our additional report to the Audit Committee dated 31 March 2021.

What we have audited

The Company's and the Group's separate and consolidated financial statements comprise:

  • the separate and consolidated statements of comprehensive income for the year ended 31 December 2020;
  • the separate and consolidated statements of financial position as at 31 December 2020;
  • the separate and consolidated statements of changes in equity for the year then ended;
  • the separate and consolidated cash flow statements for the year then ended; and
  • the notes to the separate and consolidated financial statements, which include significant accounting policies and other explanatory information.

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (ISAs). Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the separate and consolidated financial statements section of our report.

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Independence

We are independent of the Company and the Group in accordance with the International Code of Ethics for Professional Accountants (including International Independence Standards) issued by the International Ethics Standards Board for Accountants (IESBA Code). We have fulfilled our other ethical responsibilities in accordance with the IESBA Code.

To the best of our knowledge and belief, we declare that we have not provided non-audit services that are prohibited under Article 5(1) of Regulation (EU) No 537/2014, and furthermore, we have not provided any non-audit services to the Company and the Group in the period from 1 January 2020 to 31 December 2020.

PricewaterhouseCoopers d.o.o., Heinzelova 70, 10000 Zagreb, Croatia T: +385 (1) 6328 888, F:+385 (1)6111 556, www.pwc.hr

Commercial Court in Zagreb, no. Tt-99/7257-2, Reg. No.: 080238978; Company ID No.: 81744835353; Founding capital: HRK 1,810,000.00, paid in full; Management Board: J. M. Gasparac, President; S. Dusic, Member; T. Macasovic, Member; Giro-Account: Raiffeisenbank Austria d.d., Petrinjska 59, Zagreb, IBAN: HR8124840081105514875.

Our audit approach

Overview

As part of designing our audit, we determined materiality and assessed the risks of material misstatement in the separate and consolidated financial statements. In particular, we considered where management made subjective judgements; for example, in respect of significant accounting estimates that involved making assumptions and considering future events that are inherently uncertain. As in all of our audits, we also addressed the risk of management override of internal controls, including among other matters consideration of whether there was evidence of bias that represented a risk of material misstatement due to fraud.

Materiality

The scope of our audit was influenced by our application of materiality. An audit is designed to obtain reasonable assurance whether the separate and consolidated financial statements are free from material misstatement. Misstatements may arise due to fraud or error. They are considered material if, individually or in aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of the separate and consolidated financial statements.

Based on our professional judgement, we determined certain quantitative thresholds for materiality, including the overall materiality for the separate and consolidated financial statements as a whole as set out in the table below. These, together with qualitative considerations, helped us to determine the scope of our audit and the nature, timing and extent of our audit procedures and to evaluate the effect of misstatements, if any, both individually and in aggregate on the separate and consolidated financial statements as a whole.

Overall materiality for the
Company and the Group
The Company: HRK 27 million
The Group: HRK 32 million
How we determined it The Company: 1 % of gross written premiums
The Group: 1 % of gross written premiums
Rationale for the materiality
benchmark applied
We chose gross written premium as the appropriate benchmark
because it is the benchmark against which the performance of the
Company and the Group is measured, in terms of both its market
share and customer base.

Key audit matters

Key audit matters are those matters that, in our professional judgment, were of most significance in our audit of the separate and consolidated financial statements of the current period. These matters were addressed in the context of our audit of the separate and consolidated financial statements as a whole, and in forming our opinion thereon, and we do not provide a separate opinion on these matters.

Key audit matter How our audit addressed the key audit matter

Estimates used in calculation of insurance contract liabilities and Liability Adequacy Test (LAT)

Refer to Note 2.22 "Summary of significant accounting policies – Technical provisions'' and Note 25 "Technical provisions''.

As at 31 December 2020, the Group and the Company recorded technical provisions of HRK 8 billion and HRK 7 billion, respectively, representing 87% of the Group's total liabilities (the Company: 88%). This is an area that involves significant judgement over uncertain future outcomes, including primarily the timing and ultimate full settlement of long term policyholder liabilities, and therefore we considered it a key audit matter.

Consistent with the insurance industry practice, the Group uses valuation models to support the calculations of technical provisions. The complexity of the models may give rise to errors due to

inadequate/incomplete data or the design or application of the models.

Economic assumptions such as investment return and interest rates and actuarial assumptions such as mortality, longevity, customer behaviour, loss ratio and cost ratio are key inputs used to estimate these mainly long-term liabilities. Significant judgement is applied in determining these assumptions.

The Group's and the Company's IFRS liability adequacy test was performed in order to confirm that technical provisions were adequate in the context of expected future cash outflows.

We used our own actuarial specialists to assist us in performing our audit procedures.

In particular, our audit focused on the models considered more complex and/or requiring significant judgement in determining the assumptions used in calculating technical provisions or performing the liability adequacy test.

We obtained an understanding of the internal actuarial process and assessed how management determined and approved economic and actuarial assumptions.

Our assessments also included challenging, as necessary, the specified economic and actuarial assumptions considering management's rationale for the actuarial judgments applied and comparing them with applicable industry practices.

We considered the appropriateness of actuarial judgements used in the models, which may vary depending on the product and/or the product features. We also assessed whether the models comply with the applicable accounting standards.

Furthermore, in our recalculations we determined whether the technical provisions calculations performed by the models and systems are accurate and complete.

We tested the validity of the management's liability adequacy testing, which is a key test performed to verify whether the liabilities are adequate as compared to expected future contract liabilities. The inputs used were reconciled with the accounting records.

Our work on the liability adequacy tests included assessing the reasonableness of the projected cash flows and challenging the assumptions adopted both by the Group and the Company considering industry practices and specific product features.

How we tailored our Group audit scope

We tailored the scope of our audit in order to perform sufficient work to enable us to provide an opinion on the consolidated financial statements as a whole, taking into account the structure of the Group, the accounting processes and controls, and the industry in which the Group operates.

Reporting on other information including the Management Report

Management is responsible for the other information. The other information comprises the Management Report and Corporate Governance Statement, but does not include the separate and consolidated financial statements and our auditor's report thereon.

Our opinion on the separate and consolidated financial statements does not cover the other information.

In connection with our audit of the separate and consolidated financial statements, our responsibility is to read the other information identified above and, in doing so, consider whether the other information is materially inconsistent with the separate and consolidated financial statements or our knowledge obtained in the audit, or otherwise appears to be materially misstated.

With respect to the Management Report and Corporate Governance Statement, we also performed procedures required by the Accounting Act in Croatia. Those procedures include considering whether the Management Report is prepared in accordance with the requirements of Article 21 and 24 of the Accounting Act, and whether the Corporate Governance Statement includes the information specified in Article 22 of the Accounting Act.

Based on the work undertaken in the course of our audit, in our opinion:

  • the information given in the Management Report and the Corporate Governance Statement for the financial year for which the separate and consolidated financial statements are prepared is consistent, in all material respects, with the separate and consolidated financial statements;
  • the Management Report has been prepared in accordance with the requirements of Article 21 and 24 of the Accounting Act; and
  • the Corporate Governance Statement includes the information specified in Article 22 of the Accounting Act.

In addition, in light of the knowledge and understanding of the Company and the Group and their environment obtained in the course of the audit, we are required to report if we have identified material misstatements in the Management Report, Corporate Governance Statement and other information that we obtained prior to the date of this auditor's report. We have nothing to report in this regard.

Responsibilities of management and those charged with governance for the separate and consolidated financial statements

Management is responsible for the preparation and fair presentation of the separate and consolidated financial statements in accordance with International Financial Reporting Standards as adopted by the European Union and for such internal control as management determines is necessary to enable the preparation of separate and consolidated financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the separate and consolidated financial statements, management is responsible for assessing the Company's and the Group's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless management either intends to liquidate the Company and the Group or to cease operations, or has no realistic alternative but to do so.

Those charged with governance are responsible for overseeing the Company's and the Group's financial reporting process.

Auditor's responsibilities for the audit of the separate and consolidated financial statements

Our objectives are to obtain reasonable assurance about whether the separate and consolidated financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these separate and consolidated financial statements.

As part of an audit in accordance with ISAs, we exercise professional judgment and maintain professional scepticism throughout the audit. We also:

  • Identify and assess the risks of material misstatement of the separate and consolidated financial statements, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.
  • Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Company's and Group's internal control.
  • Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by management.
  • Conclude on the appropriateness of management's use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the Company's and Group's ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our independent auditor's report to the related disclosures in the separate and consolidated financial statements or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our independent auditor's report. However, future events or conditions may cause the Company and the Group to cease to continue as a going concern.
  • Evaluate the overall presentation, structure and content of the separate and consolidated financial statements, including the disclosures, and whether the separate and consolidated financial statements represent the underlying transactions and events in a manner that achieves fair presentation.
  • Obtain sufficient appropriate audit evidence regarding the financial information of the entities or business activities within the Group to express an opinion on the consolidated financial statements. We are responsible for the direction, supervision and performance of the group audit. We remain solely responsible for our audit opinion.

We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit.

We also provide those charged with governance with a statement that we have complied with relevant ethical requirements regarding independence, and to communicate with them all relationships and other matters that may reasonably be thought to bear on our independence, and where applicable, actions taken to eliminate threats or safeguards applied.

From the matters communicated with those charged with governance, we determine those matters that were of most significance in the audit of the separate and consolidated financial statements of the current period and are therefore the key audit matters. We describe these matters in our independent auditor's report unless law or regulation precludes public disclosure about the matter or when, in extremely rare circumstances, we determine that a matter should not be communicated in our report because the adverse consequences of doing so would reasonably be expected to outweigh the public interest benefits of such communication.

Report on other legal and regulatory requirements

Appointment

We were first appointed as auditors of the Company and the Group on 17 July 2014. Our appointment has been renewed annually by shareholder resolution with the most recent reappointment on 3 July 2020, representing a total period of uninterrupted engagement appointment of 7 years.

Forms in accordance with Regulatory Requirements

Based on the Ordinance on the form and content of financial statements and additional reports of insurance and reinsurance companies (Official Gazette 37/16, 96/18, 50/19, 98/20), "Ordinance"), the Management Board of the Company prepared forms for the Company and the Group presented in section Statements prescribed by the Ordinance of the Croatian Financial Services Supervisory Agency, entitled the Statement of financial position as at 31 December 2020, and the Statement of comprehensive income, Statement of Cash flows (indirect method) and Statement of changes in equity for the period from 1 January until 31 December 2020 together with information to reconcile the forms to the Company's and the Group's financial statements presented in the section Reconciliation of the financial statements and statements for the Croatian Financial Services Supervisory Agency. The Company's management is responsible for the preparation of these forms and information on reconciliation and they do not represent an integral part of these audited financial statements, but contain information required by the Ordinance. The financial information in the forms is derived from the Company's and the Group's audited financial statements prepared in accordance with International Financial Reporting Standards as adopted by the European Union as presented on pages 30 to 171 adjusted for the purposes of the Ordinance.

The engagement partner on the audit resulting in this independent auditor's report is Siniša Dušić.

PricewaterhouseCoopers d.o.o. Heinzelova 70, Zagreb 07 April 2021

This version of our report is a translation from the original, which was prepared in Croatian language. All possible care has been taken to ensure that the translation is an accurate representation of the original. However, in all matters of interpretation of information, views or opinions, the original language version of our report takes precedence over this translation.

Statement of comprehensive income

for 2020

Company Company Group Group
Note 2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Gross written premiums 4 2,744,594 2,742,508 3,237,398 3,303,158
Premiums ceded to reinsurance and coinsurance 4 (248,776) (247,808) (277,861) (273,725)
Written premiums, net of reinsurance and
coinsurance
4 2,495,818 2,494,700 2,959,537 3,029,433
Change in gross provisions for unearned
premiums
4 (13,442) 3,929 3,767 (11,068)
Change in provision for unearned premiums,
reinsurance and coinsurance share
4 16,510 (13,110) 16,234 (15,710)
Earned premiums, net of reinsurance and
coinsurance
4 2,498,886 2,485,519 2,979,538 3,002,655
Commission and fee income 5 41,578 36,083 43,168 37,545
Finance income 6 408,679 406,620 498,950 486,149
Other operating income 7 41,418 46,693 172,721 162,128
Net operating income 2,990,561 2,974,915 3,694,377 3,688,477
Claims incurred 8 (2,016,952) (1,726,491) (2,289,926) (2,034,428)
Reinsurance and coinsurance share of claims
incurred
8 348,100 125,425 353,285 129,989
Claims incurred, net of reinsurance and
coinsurance
(1,668,852) (1,601,066) (1,936,641) (1,904,439)
Acquisition costs 9 (477,748) (512,063) (577,716) (620,748)
Administrative expenses 10 (389,786) (405,605) (583,136) (590,966)
Other operating expenses 11 (40,722) (44,543) (66,954) (67,797)
Finance costs 12 (139,313) (58,252) (148,679) (104,841)
Share in profit of associates - - 10,339 11,947
Profit before tax 274,140 353,386 391,590 411,633
Income tax 13 (44,551) (60,255) (63,388) (71,894)
Profit for the year 229,589 293,131 328,202 339,739

Statement of comprehensive income (continued)

for 2020

Company Company Group Group
Note 2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Other comprehensive income for the year
Items that will not be recognised in profit or loss
Change in fair value of property for own use, net
of deferred tax
24.3/i/ (216) 543 (5,511) 19,609
Items that can be subsequently recognised in
profit or loss
Change in fair value of available-for-sale financial
assets, net of realised amounts and net of
deferred tax
24.3/ii/ (44,127) 243,437 (36,512) 250,064
Foreign exchange differences 24.3/ii/ (107) (30) 3,048 1,159
Other comprehensive income/(loss) for the year (44,450) 243,950 (38,975) 270,832
Total comprehensive income for the year 185,139 537,081 289,227 610,571
Profit attributable to:
- Company shareholders 229,589 293,131 327,902 339,392
- Non-controlling interest - - 300 347
229,589 293,131 328,202 339,739
Total comprehensive income attributable to:
- Company shareholders 185,139 537,081 288,931 610,122
- Non-controlling interest - - 296 449
185,139 537,081 289,227 610,571
Earnings per share attributable to the
Company's shareholders
Basic and diluted earnings per share (HRK) 14 - - 778,96 806.26

Statement of financial position

as at 31 December 2020

Company Company Group Group
31 Dec. 31 Dec. 31 Dec. 31 Dec.
Note 2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Assets
Intangible assets 15 96,858 36,993 107,873 48,727
Deferred acquisition costs 15.1 208,350 226,110 247,354 268,986
Property and equipment 16 552,906 641,461 874,386 906,627
Investment property 17 456,653 367,521 1,013,247 873,653
Investments in subsidiaries, associates
and participation in joint ventures
18 376,516 279,111 76,593 77,590
Held-to-maturity investments 19 2,082,335 2,172,387 2,169,783 2,315,261
Available-for-sale financial assets 19 4,536,162 4,446,779 5,123,648 4,912,345
Financial assets at fair value through profit
or loss
19 421,553 493,577 459,435 518,625
Loans and receivables 19 1,018,935 1,205,330 1,171,522 1,352,160
Reinsurance share in technical provisions 20 474,869 213,533 488,265 226,379
Deferred tax assets 21 - - 1,653 1,740
Insurance contract and other receivables 22 791,014 861,021 902,044 966,207
Cash and cash equivalents 23 512,936 125,320 669,425 217,367
Total assets 11,529,087 11,069,143 13,305,228 12,685,667
Capital and reserves 24
Subscribed share capital 24.1 589,326 589,326 589,326 589,326
Premium on issued shares 681,483 681,483 681,483 681,483
Reserves 24.2 402,038 402,038 402,038 402,038
Revaluation reserve 24.3 471,124 516,656 568,449 609,338
Retained earnings 1,389,868 1,158,961 1,866,055 1,537,454
Equity attributable to shareholders of the
Company 3,533,839 3,348,464 4,107,351 3,819,639
Non-controlling interests 1.3 - - 12,654 12,553
Total capital and reserves 3,533,839 3,348,464 4,120,005 3,832,192
Liabilities
Technical provisions 25 7,035,256 6,730,428 8,036,019 7,693,668
Provisions 26 86,539 102,717 97,959 114,287
Deferred tax liability 21 35,980 45,117 84,756 80,898
Financial liabilities 27 284,278 271,667 323,892 302,016
Liabilities arising from insurance
contracts, other liabilities and 28 548,849 557,719 622,611 634,011
deferred income
Current income tax liability
4,346 13,031 19,986 28,595
Total liabilities 7,995,248 7,720,679 9,185,223 8,853,475
Total capital, reserves and liabilities 11,529,087 11,069,143 13,305,228 12,685,667

Statement of changes in equity

for 2020

Company Subscribed
share capital
Premium
on issued
shares
Reserves Revaluation
reserve
Retained
earnings
Total capital
and reserves
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Balance at 1 January 2019 589,326 681,483 402,038 273,429 864,948 2,811,224
Total comprehensive income for the year
Change in fair value of property for own use (Note 16) - - - 662 - 662
Deferred tax on change in fair value of property for own
use (Note 21)
- - - (119) - (119)
Change in fair value of available-for-sale financial assets,
net of amounts realised
- - - 296,874 - 296,874
Deferred tax on change in fair value of available-for-sale
financial assets, net of amounts realised (Note 21)
- - - (53,437) - (53,437)
Foreign exchange differences on translation of foreign
operations
- - - (30) - (30)
Other comprehensive income - - - 243,950 - 243,950
Profit for the year - - - - 293,131 293,131
Total comprehensive income for the year - - - 243,950 293,131 537,081
Transactions with owners, recognised directly in equity
Transfer due to depreciation and sale of revalued
property for own use
- - - (882) 882 -
Deferred tax on transfer due to depreciation and sale of
revalued property for own use (Note 21)
- - - 159 - 159
Balance at 31 December 2019 589,326 681,483 402,038 516,656 1,158,961 3,348,464
Total comprehensive income for the year 589,326 681,483 402,038 516,656 1,158,961 3,348,464
Change in fair value of property for own use (Note 16) - - - (264) - (264)
Deferred tax on change in fair value of property for own
use (Note 21)
- - - 48 - 48
Change in fair value of available-for-sale financial assets,
net of amounts realized
- - - (53,813) - (53,813)
Deferred tax on change in fair value of available-for-sale
financial assets, net of amounts realised (Note 21)
- - - 9,686 - 9,686
Foreign exchange differences on translation of foreign
operations
- - - (107) - (107)
Other comprehensive income - - - (44,450) - (44,450)
Profit for the year - - - - 229,589 229,589
Total comprehensive income for the year - - - (44,450) 229,589 185,139
Transactions with owners, recognised directly in equity - - - - - -
Transfer due to depreciation and sale of revalued
property for own use
- - - (1,318) 1,318 -
Deferred tax on transfer due to depreciation and sale of
revalued property for own use (Note 21)
- - - 236 - 236
Balance at 31 December 2020 589,326 681,483 402,038 471,124 1,389,868 3,533,839

Statement of changes in equity (continued)

for 2020

Group Subscribed
share capital
Premium on
issued shares
Reserves Revaluation
reserve
Retained
earnings
Total Non
controlling
interest
Total capital
and reserves
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Balance at 1 January 2019 589,326 681,483 402,038 340,282 1,195,981 3,209,110 12,214 3,221,324
Total comprehensive income for the year -
Change in fair value of property for own
use (Note 16)
- - - 23,736 - 23,736 26 23,762
Deferred tax on change in value of
property for own use (Note 21)
- - - (4,153) - (4,153) - (4,153)
Change in fair value of available-for-sale
financial assets, net of amounts
realized
- - - 303,955 - 303,955 58 304,013
Deferred tax on change in fair value of
available-for-sale financial assets, net
of amounts realized (Note 21)
- - - (53,949) - (53,949) - (53,949)
Foreign exchange differences on
translation of foreign operations
- - - 1,141 - 1,141 18 1,159
Other comprehensive income - - - 270,730 - 270,730 102 270,832
Profit for the year 339,392 339,392 347 339,739
Total comprehensive income for the year - - - 270,730 339,392 610,122 449 610,571
Transactions with owners, recognised
directly in equity
Dividends paid - - - - - - (113) (113)
Other transactions - - - 33 7 40 3 43
Transfer due to depreciation and sale of
revalued property for own use
- - - (2,074) 2,074 - - -
Deferred tax on transfer due to
depreciation and sale of revalued
property for own use (Note 21)
- - - 367 - 367 - 367
Balance at 31 December 2019 589,326 681,483 402,038 609,338 1,537,454 3,819,639 12,553 3,832,192
Total comprehensive income for the year
Change in fair value of property for own 589,326 681,483 402,038 609,338 1,537,454 3,819,639 12,553 3,832,192
use (Note 16)
Deferred tax on change in value of
- - - (6,354) - (6,354) (7) (6,361)
property for own use (Note 21)
Change in fair value of available-for-sale
- - - 850 - 850 - 850
financial assets, net of amounts
realised
- - - (45,265) - (45,265) (63) (45,328)
Deferred tax on change in fair value of
available-for-sale financial assets, net
of amounts realized (Note 21)
- - - 8,816 - 8,816 - 8,816
Foreign exchange differences on
translation of foreign operations - - - 2,982 - 2,982 66 3,048
Other comprehensive income - - - (38,971) - (38,971) (4) (38,975)
Profit for the year - - - - 327,902 327,902 300 328,202
Total comprehensive income for the year - - - (38,971) 327,902 288,931 296 289,227
Transactions with owners, recognised
directly in equity
Dividends paid - - - - - - (157) (157)
Other transactions - - - - (1,625) (1,625) (38) (1,663)
Transfer due to depreciation and sale of
revalued property for own use
Deferred tax on transfer due to
- - - (2,324) 2,324 - - -
depreciation and sale of revalued
property for own use (Note 21)
- - - 406 - 406 - 406
Balance at 31 December 2020 589,326 681,483 402,038 568,449 1,866,055 4,107,351 12,654 4,120,005

Cash flow statement

for 2020

Company Company Group Group
Note 2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Cash flows from operating activities
Profit before tax 274,140 353,386 391,590 411,633
Adjustments for:
Depreciation and amortisation 15, 16 57,063 57,935 81,982 78,171
Change in deferred acquisition costs 15.1 17,760 25,293 21,632 19,717
Net impairment of loans 6, 12.1 (14,244) (11,204) (14,624) (11,339)
Impairment of property and equipment 7, 11 325 (6,352) 2,430 (6,609)
Impairment of shares in subsidiaries and
associates
12.1 (376) (32,182) - -
Interest expense 12 10,651 10,253 12,145 11,706
Interest income 6.1. (92,372) (119,632) (83,965) (112,152)
Dividend income and share in profit of
associates
(25,698) (44,953) (19,749) (37,538)
Net foreign exchange differences on held-to
maturity investments and loans
6.4
12.3
(18,662) (5,132) (18,712) (5,033)
(Gains)/losses on sale of investment property
and tangible assets and changes in fair
value of investment property
16,675 15,666 (1,044) 163
Net provisions for legal disputes, termination
benefits, etc.
12,772 26,500 14,403 31,239
Gain on bargain purchase 18.3 - - (5,628) -
Other adjustments 4,561 1,779 18,117 16,648
Cash flows before changes in operating
assets and liabilities
242,595 271,357 398,577 396,606
Changes in available-for-sale financial assets (143,196) (452,747) (256,568) (581,717)
Changes in financial assets at fair value
through profit or loss
72,024 111,466 59,190 122,414
Changes in loans and receivables 178,265 (240,447) 172,665 (284,299)
Changes in reinsurance share in technical
provisions
(261,336) 2,026 (261,886) 8,001
Changes in insurance contract and other
receivables
(7,805) 9,117 (12,099) 8,954
Changes in technical provisions 304,828 126,081 342,351 228,164
Payment of termination benefits, jubilee
awards and other provisions
(28,950) (22,647) (30,978) (24,967)
Changes in insurance contract and other
liabilities and financial liabilities
(8,916) (28,818) (13,676) (15,086)
Income tax paid (51,376) (51,025) (68,716) (59,403)
Changes in operating assets and liabilities 53,538 (546,994) (69,717) (597,939)
Net cash flows (used in)/from operating
activities
296,133 (275,637) 328,860 (201,333)

Cash flow statement (continued)

for 2020

Continued:

Company Company Group Group
Note 2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Cash flows from investing activities
Proceeds from sale of tangible assets 2,613 5,417 2,178 17,912
Purchase of tangible assets (19,926) (25,969) (46,376) (57,524)
Proceeds from sale of intangible assets - 628 70 628
Purchase of intangible assets (78,165) (27,541) (79,808) (29,715)
Proceeds from sale of investment property 80,780 16,750 81,330 16,750
Purchase of investment property (24,369) (4,259) (28,240) (7,032)
Acquisition of subsidiaries (net of cash
acquired)
18.3 (78,897) - (77,987) -
Capital increase of subsidiaries 18.3 (18,132) - - -
Proceeds from held- to-maturity investments 292,133 258,164 365,269 283,893
Purchase of held- to-maturity investments (191,657) (386,589) (207,437) (387,959)
Proceeds from dividends and share in profit 25,443 43,886 9,155 24,524
Proceeds received from short-term and long
term loans granted
72,118 66,604 73,857 47,126
Short-term and long-term loans granted (48,756) (21,590) (29,143) (35,328)
Interest income received 98,364 125,818 89,440 115,571
Net cash flows from investing activities 111,549 51,319 152,308 (11,154)
Cash flows from financing activities
Cash outflows for repayment of principal
element of lease liabilities
(20,066) (19,096) (28,953) (25,770)
Cash outflows for payment of share in profit
(dividend)
- (980) (157) (1,093)
Net cash flows from financing activities (20,066) (20,076) (29,110) (26,863)
Cash and cash equivalents at beginning of
period
23 125,320 369,714 217,367 456,717
Cash and cash equivalents at end of period 23 512,936 125,320 669,425 217,367
Net (decrease)/ increase in cash and cash
equivalents
387,616 (244,394) 452,058 (239,350)

Notes to the financial statements

1. GENERAL INFORMATION ON THE COMPANY

1.1. Legal framework, activities and employees

CROATIA osiguranje d.d., Zagreb, Vatroslava Jagića 33 (the "Company") is registered in the Court Register of the Commercial Court in Zagreb under the Company's Court Reg. No. ("MBS") 080051022 and PIN ("OIB") 26187994862.

The Company's principal activity is non-life and life insurance business and reinsurance business in the nonlife insurance group. Since 2004 the Company's shares have been listed at Official Market of the Zagreb Stock Exchange, Zagreb.

The Company is the parent company of the CROATIA osiguranje d.d. Group (the "Group").

Company is majorly owned by ADRIS GRUPA d.d., Rovinj and is included in the consolidated financial statements of ADRIS GRUPA d.d. which are available on the ADRIS GRUPA d.d.'s website, Zagreb Stock Exchange and the Officially appointed mechanism for the central storage of regulated information.

Average number of employees of the Company is 2,222 (2019: 2,248), and of the Group 3,362 (2019: 3,404).

1.2. Company bodies

The Company's bodies are the General Assembly, the Supervisory Board and the Management Board.

Members of the Supervisory Board:

Robert Škopac President
--- --------------- -----------
  • Željko Lovrinčević, PhD Viceesident
  • Vitomir Palinec Member
  • Damir Vanđelić Member until 31 December 2020
  • Hrvoje Patajac Member
  • Vlasta Pavličević Member

Members of the Management Board:

Davor Tomašković President
  • Robert Vučković Member
  • Miroslav Klepač Member until 17 April 2020
  • Luka Babić Member from 18 April 2020
  • Vančo Balen Member from 18 April 2020

1.3. Subsidiaries

The Group consolidated the following entities as at 31 December 2020:

31 December 2020
Shares Shares held
directly Shares by non
Principal activity held by held by the controlling
parent Group interests
Group (%) (%) (%)
Subsidiaries registered in Croatia
which are consolidated:
Croatia premium d.o.o., Zagreb Real estate 100 100 -
Histria Construct d.o.o., Zagreb Real estate 100 100 -
Core 1 d.o.o., Zagreb Real estate 100 100
Razne usluge d.o.o. (currently being
wound up), Zagreb
100 100 -
Auto Maksimir Vozila d.o.o., Zagreb Insurance agency 100 100 -
AK Polica d.o.o., Varaždin Insurance agency 100 100 -
CO Zdravlje d.o.o., Zagreb Consulting and
services
100 100 -
- CROATIA Poliklinika Zagreb Healthcare 100 -
Croatia-Tehnički pregledi d.o.o., Zagreb MOT* 100 100 -
- Herz d.d., Požega MOT - 100 -
- Slavonijatrans-Tehnički pregledi
d.o.o., Sl. Brod MOT - 76 24
- STP Pitomača, Pitomača MOT - 100 -
- STP Blato MOT - 100 -
- Autoprijevoz d.d. MOT - 79.12 20.88
- Crotehna d.o.o., Ljubuški MOT - 100 -
- Ponte d.o.o., Mostar MOT - 100 -
Croatia osiguranje mirovinsko društvo Fund management 100 100 -
d.o.o., Zagreb
ASTORIA d.o.o. Real estate 100 100 -
Subsidiaries registered abroad which
are consolidated:
Milenijum osiguranje a.d.o., Belgrade Insurance 100 100 -
Croatia osiguranje d.d., Mostar Insurance 95.02 95.02 4.98
- Croatia remont d.d., MOT - 69.79 30.21
Čapljina***
- Croauto d.o.o., Mostar MOT - 66.79 33.21
- Hotel Hum d.o.o., Ljubuški** Hospitality - 80 20
Croatia osiguranje d.d., društvo za
osiguranje neživota, Skopje
Insurance 100 100 -
Croatia osiguranje d.d., društvo za
osiguranje života, Skopje
Insurance 95 100 -

* MOT - Motor vehicle examination stations

** Croatia osiguranje d.d. Mostar holds an 80% share, and CROTEHNA d.o.o. Ljubuški holds an 20% share

*** Crotehna d.o.o., Ljubuški additionally holds an 0.87% share of Croatia remont d.d.

2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

A summary of significant accounting policies adopted in the preparation of financial statements is set out below. These policies have been consistently applied to all the years presented, unless otherwise stated.

Hereinafter, the policies applied by the Group also mean the policies applied by the Company, unless otherwise stated.

2.1. Statement of compliance and basis of presentation

The financial statements for 2020 have been prepared in accordance with the Accounting Act (Official Gazette 78/15, 134/15, 120/16, 116/18, 42/20 and 47/20) and International Financial Reporting Standards ('IFRS') as adopted in the European Union and in accordance with the Ordinance on the structure and content of the financial statements for insurance or reinsurance companies (Official Gazette 37/16, 96/18, 50/19 and 98/20).

These are consolidated financial statements of the Group that also include separate financial statements of the Company ("Parent" of the Group) as defined in International Accounting Standard 27 "Separate Financial Statements" and International Financial Reporting Standard 10 "Consolidated financial statements".

2.2. Basis of preparation

The consolidated and separate financial statements of the Company and the Group have been prepared in conformity with International Financial Reporting Standards (IFRS) as adopted in the EU and IFRS Interpretations Committee (IFRS IC) interpretations applicable to companies reporting under IFRS. The consolidated and separate financial statements have been prepared under the historical cost convention, as modified by the revaluation of land and buildings, investment property, available-for-sale financial assets, and financial assets at fair value through profit or loss.

The preparation of financial statements in conformity with IFRS as adopted in the EU requires the use of certain critical accounting estimates. It also requires the Management Board to exercise its judgement in the process of applying the Group's accounting policies. The areas involving a higher degree of judgement or complexity, or areas where assumptions and estimates are significant to the consolidated and separate financial statements, are disclosed in Note 2.35.

2.3. Adoption of new and amended International Financial Reporting Standards ("IFRSs")

The accounting policies adopted are consistent with those of the previous financial year, unless otherwise stated and disclosed.

The Group has adopted the following new and amended IFRS and IFRIC interpretations during the year which were endorsed by the EU. When the adoption of the standard or interpretation is deemed to have an impact on the financial statements or performance of the Group, its impact is described below.

(a) New and amended standards adopted by the Group:

COVID-19-Related Rent Concessions Amendment to IFRS 16 issued on 28 May 2020 and effective for annual periods beginning on or after 1 June 2020.

The amendment provides lessees with relief in the form of an optional exemption from assessing whether a rent concession related to COVID-19 is a lease modification. Lessees can elect to account for rent concessions in the same way as if they were not lease modifications. The practical expedient only applies to rent concessions occurring as a direct consequence of the COVID-19 pandemic and only if all of the following conditions are met: the change in lease payments results in revised consideration for the lease that is substantially the same as, or less than, the consideration for the lease immediately preceding the change; any reduction in lease payments affects only payments due on or before 30 June 2021; and there is no substantive change to other terms and conditions of the lease.

The Group had no material lease reliefs and did not applied this practical expedient.

The following amended standards became effective from 1 January 2020, but did not have any material impact on the Group:

  • Amendments to the Conceptual Framework for Financial Reporting (issued on 29 March 2018 and effective for annual periods beginning on or after 1 January 2020).
  • Definition of a business – Amendments to IFRS 3 (issued on 22 October 2018 and effective for acquisitions from the beginning of annual reporting period that starts on or after 1 January 2020).
  • Definition of materiality – Amendments to IAS 1 and IAS 8 (issued on 31 October 2018 and effective for annual periods beginning on or after 1 January 2020).
  • Interest rate benchmark reform - Amendments to IFRS 9, IAS 39 and IFRS 7 (issued on 26 September 2019 and effective for annual periods beginning on or after 1 January 2020).

(b) Standards and interpretations not yet adopted:

Certain new standards and interpretations have been published that are not mandatory for 31 December 2020 reporting periods and have not been early adopted by the Group. The Group's assessment of the impact of these new standards and interpretations is set out below:

IFRS 17 Insurance contracts (effective for annual periods beginning on or after January 1, 2023).

IFRS 17 was issued in May 2017 as a replacement for IFRS 4 Insurance Contracts. The Standard requires a measurement model based on current best estimates, whereby estimates are remeasured in each reporting period. The contracts are measured by using the following parameters:

  • discounted probability-weighted cash flows
  • explicit risk adjustment for unfulfillment of estimated cash flows
  • contractual service margin CSM which represents the unearned profit under the contract which is recognised as income over the coverage period of the insurance contract.

According to the Standard, the Group may choose where to present the change in the discount rates - either in profit or loss or in other comprehensive income. The final choice will reflect the manner in which insurers disclose their financial assets in accordance with IFRS 9.

An alternative, simplified approach to premium allocation is permitted for the liability for remaining coverage for insurance contracts with short-term coverage, frequently drawn up by non-life insurers.

A variation of the general measurement model, called the "variable fee approach", is also envisaged, which can be applied to certain life insurance contracts where the policyholders participate in the returns from the underlying contracts. When applying the variable fee approach, the insurer's share of the fair value changes is included in the contractual service margin. Consequently, the results of the insurers using this model are likely to be less volatile than under the general measurement model.

Amendments to IFRS 17 and an amendment to IFRS 4 (issued on 25 June 2020 and effective for annual periods beginning on or after 1 January 2023).

The amendments include a number of clarifications intended to ease implementation of IFRS 17, simplify some requirements of the standard and transition. The amendments relate to eight areas of IFRS 17, and they are not intended to change the fundamental principles of the standard. The following amendments to IFRS 17 were made:

  • Effective date: The effective date of IFRS 17 (incorporating the amendments) has been deferred by two years to annual reporting periods beginning on or after 1 January 2023; and the fixed expiry date of the temporary exemption from applying IFRS 9 in IFRS 4 has also been deferred to annual reporting periods beginning on or after 1 January 2023.
  • Expected recovery of insurance acquisition cash flows: An entity is required to allocate part of the acquisition costs to related expected contract renewals, and to recognise those costs as an asset until the entity recognises the contract renewals. Entities are required to assess the recoverability of the asset at each reporting date, and to provide specific information about the asset in the notes to the financial statements.
  • Contractual service margin attributable to investment services: Coverage units should be identified, considering the quantity of benefits and expected period of both insurance coverage and investment services, for contracts under the variable fee approach and for other contracts with an 'investment-

return service' under the general model. Costs related to investment activities should be included as cash flows within the boundary of an insurance contract, to the extent that the entity performs such activities to enhance benefits from insurance coverage for the policyholder.

  • Reinsurance contracts held – recovery of losses: When an entity recognises a loss on initial recognition of an onerous group of underlying insurance contracts, or on addition of onerous underlying contracts to a group, an entity should adjust the contractual service margin of a related group of reinsurance contracts held and recognise a gain on the reinsurance contracts held. The amount of the loss recovered from a reinsurance contract held is determined by multiplying the loss recognised on underlying insurance contracts and the percentage of claims on underlying insurance contracts that the entity expects to recover from the reinsurance contract held. This requirement would apply only when the reinsurance contract held is recognised before or at the same time as the loss is recognised on the underlying insurance contracts.
  • Other amendments: Other amendments include scope exclusions for some credit card (or similar) contracts, and some loan contracts; presentation of insurance contract assets and liabilities in the statement of financial position in portfolios instead of groups; applicability of the risk mitigation option when mitigating financial risks using reinsurance contracts held and non-derivative financial instruments at fair value through profit or loss; an accounting policy choice to change the estimates made in previous interim financial statements when applying IFRS 17; inclusion of income tax payments and receipts that are specifically chargeable to the policyholder under the terms of an insurance contract in the fulfilment cash flows; and selected transition reliefs and other minor amendments.

The Group has started the IFRS 17 implementation project, monitors the process of updating IFRS 17 by the International Accounting Standards Board (IASB), and performs an impact assessment on its financial statements together with an assessment of the effects of IFRS 9. The Group expects the new standard to result in a material change in accounting policies for insurance contract liabilities, will have an impact on profit and equity, and will result in changes in presentation and disclosures in the financial statements. Given the significant impact of the standard, the Group has hired additional resources in terms of human resources (experts) and is in the process of developing IT systems to meet the requirements of the standard. At the balance sheet date, given the early stage of the implementation project, the potential combined effect of the two standards on the financial position and performance of the Company and the Group cannot be calculated at this time and more detailed assessments of the impact of the standard on the financial statements will be made during the following periods. The Company and the Group intend to adopt the standard with the effective date.

IFRS 9 Financial instruments and associated amendments to various other standards (effective for annual periods beginning on or after 1 January 2018 or later for insurance companies with the exception for insurance companies until 1 January 2023 when the adoption of the new insurance standard is expected) and Amendment of IFRS 4 – Applying of IFRS 9 Financial instruments with IFRS 4 Insurance contracts ( in May 2020, the IASB decided to defer the effective date of IFRS 9 to periods beginning on or after 1 January 2023, in order to be implemented together with IFRS 17).

IFRS 9 addresses the classification, measurement and derecognition of financial assets and financial liabilities and introduces new rules for hedge accounting. In December 2014, IASB made further changes to the classification and measurement rules and also introduced a new impairment model.

In 2016, the IASB adopted an amendment to IFRS 4 that allows insurers to apply IAS 39 instead of IFRS 9 for annual periods beginning before IFRS 17 comes into force, provided that certain prerequisites are met. These prerequisites applying to entities whose activities are predominantly connected with insurance, are met by the Group, and the Management intends to use this option to defer the application of IFRS 9.

Sale or Contribution of Assets between an Investor and its Associate or Joint Venture – Amendments to IFRS 10 and IAS 28 (issued on 11 September 2014 and effective for annual periods beginning on or after a date to be determined by the IASB).

These amendments address an inconsistency between the requirements in IFRS 10 and those in IAS 28 in dealing with the sale or contribution of assets between an investor and its associate or joint venture. The main consequence of the amendments is that a full gain or loss is recognised when a transaction involves a business. A partial gain or loss is recognised when a transaction involves assets that do not constitute a business, even if these assets are held by a subsidiary.

Classification of liabilities as current or non-current – Amendments to IAS 1 (issued on 23 January 2020 and effective for annual periods beginning on or after 1 January 2022).

These narrow scope amendments clarify that liabilities are classified as either current or non-current, depending on the rights that exist at the end of the reporting period. Liabilities are non-current if the entity has a substantive right, at the end of the reporting period, to defer settlement for at least twelve months. The guidance no longer requires such a right to be unconditional. Management's expectations whether they will subsequently exercise the right to defer settlement do not affect classification of liabilities. The right to defer only exists if the entity complies with any relevant conditions as of the end of the reporting period. A liability is classified as current if a condition is breached at or before the reporting date even if a waiver of that condition is obtained from the lender after the end of the reporting period. Conversely, a loan is classified as non-current if a loan covenant is breached only after the reporting date. In addition, the amendments include clarifying the classification requirements for debt a company might settle by converting it into equity. 'Settlement' is defined as the extinguishment of a liability with cash, other resources embodying economic benefits or an entity's own equity instruments. There is an exception for convertible instruments that might be converted into equity, but only for those instruments where the conversion option is classified as an equity instrument as a separate component of a compound financial instrument. The Company and the Group are currently assessing the impact of the amendments on its consolidated financial statements.

Classification of liabilities as current or non-current, deferral of effective date – Amendments to IAS 1 (issued on 15 July 2020 and effective for annual periods beginning on or after 1 January 2023).

The amendment to IAS 1 on classification of liabilities as current or non-current was issued in January 2020 with an original effective date 1 January 2022. However, in response to the Covid-19 pandemic, the effective date was deferred by one year to provide companies with more time to implement classification changes resulting from the amended guidance.

Proceeds before intended use, Onerous contracts – cost of fulfilling a contract, Reference to the Conceptual Framework – narrow scope amendments to IAS 16, IAS 37 and IFRS 3, and Annual Improvements to IFRSs 2018-2020 – amendments to IFRS 1, IFRS 9, IFRS 16 and IAS 41 (issued on 14 May 2020 and effective for annual periods beginning on or after 1 January 2022).

The amendment to IAS 16 prohibits an entity from deducting from the cost of an item of PPE any proceeds received from selling items produced while the entity is preparing the asset for its intended use. The proceeds from selling such items, together with the costs of producing them, are now recognised in profit or loss. An entity will use IAS 2 to measure the cost of those items. Cost will not include depreciation of the asset being tested because it is not ready for its intended use. The amendment to IAS 16 also clarifies that an entity is 'testing whether the asset is functioning properly' when it assesses the technical and physical performance of the asset.

The financial performance of the asset is not relevant to this assessment. An asset might therefore be capable of operating as intended by management and subject to depreciation before it has achieved the level of operating performance expected by management.

The amendment to IAS 37 clarifies the meaning of 'costs to fulfil a contract'. The amendment explains that the direct cost of fulfilling a contract comprises the incremental costs of fulfilling that contract; and an allocation of other costs that relate directly to fulfilling. The amendment also clarifies that, before a separate provision for an onerous contract is established, an entity recognises any impairment loss that has occurred on assets used in fulfilling the contract, rather than on assets dedicated to that contract.

IFRS 3 was amended to refer to the 2018 Conceptual Framework for Financial Reporting, in order to determine what constitutes an asset or a liability in a business combination. Prior to the amendment, IFRS 3 referred to the 2001 Conceptual Framework for Financial Reporting. In addition, a new exception in IFRS 3 was added for liabilities and contingent liabilities. The exception specifies that, for some types of liabilities and contingent liabilities, an entity applying IFRS 3 should instead refer to IAS 37 or IFRIC 21, rather than the 2018 Conceptual Framework. Without this new exception, an entity would have recognised some liabilities in a business combination that it would not recognise under IAS 37. Therefore, immediately after the acquisition, the entity would have had to derecognise such liabilities and recognise a gain that did not depict an economic gain. It was also clarified that the acquirer should not recognise contingent assets, as defined in IAS 37, at the acquisition date.

The amendment to IFRS 9 addresses which fees should be included in the 10% test for derecognition of financial liabilities. Costs or fees could be paid to either third parties or the lender. Under the amendment, costs or fees paid to third parties will not be included in the 10% test.

Illustrative Example 13 that accompanies IFRS 16 was amended to remove the illustration of payments from the lessor relating to leasehold improvements. The reason for the amendment is to remove any potential confusion about the treatment of lease incentives.

IFRS 1 allows an exemption if a subsidiary adopts IFRS at a later date than its parent. The subsidiary can measure its assets and liabilities at the carrying amounts that would be included in its parent's consolidated financial statements, based on the parent's date of transition to IFRS, if no adjustments were made for consolidation procedures and for the effects of the business combination in which the parent acquired the subsidiary. IFRS 1 was amended to allow entities that have taken this IFRS 1 exemption to also measure cumulative translation differences using the amounts reported by the parent, based on the parent's date of transition to IFRS. The amendment to IFRS 1 extends the above exemption to cumulative translation differences, in order to reduce costs for first-time adopters. This amendment will also apply to associates and joint ventures that have taken the same IFRS 1 exemption.

The Company and the Group are currently assessing the impact of the amendments on its consolidated financial statements.

Interest rate benchmark (IBOR) reform – phase 2 amendments to IFRS 9, IAS 39, IFRS 7, IFRS 4 and IFRS 16 (issued on 27 August 2020 and effective for annual periods beginning on or after 1 January 2021).

The Phase 2 amendments address issues that arise from the implementation of the reforms, including the replacement of one benchmark with an alternative one. The amendments cover the following areas:

Accounting for changes in the basis for determining contractual cash flows as a result of IBOR reform: For instruments to which the amortised cost measurement applies, the amendments require entities, as a practical expedient, to account for a change in the basis for determining the contractual cash flows as a result of IBOR reform by updating the effective interest rate using the guidance in paragraph B5.4.5 of IFRS 9. As a result, no immediate gain or loss is recognised. This practical expedient applies only to such a change and only to the extent it is necessary as a direct consequence of IBOR reform, and the new basis is economically equivalent to the previous basis. Insurers applying the temporary exemption from IFRS 9 are also required to apply the same practical expedient. IFRS 16 was also amended to require lessees to use a similar practical expedient when accounting for lease modifications that change the basis for determining future lease payments as a result of IBOR reform.

  • End date for Phase 1 relief for non-contractually specified risk components in hedging relationships: The Phase 2 amendments require an entity to prospectively cease to apply the Phase 1 reliefs to a non-contractually specified risk component at the earlier of when changes are made to the noncontractually specified risk component, or when the hedging relationship is discontinued. No end date was provided in the Phase 1 amendments for risk components.
  • Additional temporary exceptions from applying specific hedge accounting requirements: The Phase 2 amendments provide some additional temporary reliefs from applying specific IAS 39 and IFRS 9 hedge accounting requirements to hedging relationships directly affected by IBOR reform.
  • Additional IFRS 7 disclosures related to IBOR reform: The amendments require disclosure of: (i) how the entity is managing the transition to alternative benchmark rates, its progress and the risks arising from the transition; (ii) quantitative information about derivatives and non-derivatives that have yet to transition, disaggregated by significant interest rate benchmark; and (iii) a description of any changes to the risk management strategy as a result of IBOR reform.

Unless otherwise described above, the new standards and interpretations are not expected to affect significantly the separate and consolidated financial statements of the Company and the Group.

2.4. Critical accounting judgements and key sources of estimation uncertainty

In preparing these financial statements, certain estimates were used which influence the presentation of assets and liabilities of the Group, the income and expenses of the Group and the disclosure of contingent liabilities of the Group.

Future events and their effects cannot be reliably anticipated, and therefore actual results may differ from these estimates. The accounting estimates used in the preparation of the financial statements are subject to change as new events occur, as more experience is gained, additional information is obtained and due to the changing environment in which the Group operates.

The key estimates used in applying accounting policies in the preparation of the financial statements relate to impairment losses on loans and receivables, calculation of technical provisions and determining fair value of investment property.

Information about the assessments of the Management regarding the application of IFRS, which have a significant impact on the financial statements, and the information about the estimates with a high risk of likely significant adjustment in the next year, is presented in Note 2.35.

Impact of the COVID-19 outbreak on the Company's operations

The existence of the coronavirus (COVID-19) was confirmed in early 2020 and spread to mainland China and beyond, and in late February 2020 to Croatia, causing disruption in business and economic activities.

From the information available at the time of preparation of these financial statements and based on numerous publicly available macroeconomic projections (CNB), despite the improvement in the epidemiological situation in the third quarter of 2020, the subsequent unfavourable development of the epidemiological situation has impact on a strong slowdown in recovery in the last quarter and this trend is expected to continue in early 2021. It is expected that the pandemic will be relatively successfully controlled during 2021, and with the application of an effective vaccine, the gradual recovery of economic activity could begin in the second quarter.

The recovery in personal consumption affects the demand for insurance services since the volume of insurance premiums written is related to GDP trends.

In addition, Group has identified the following key areas that could be affected by adverse economic conditions:

  • volatility of comprehensive income from investments, as a result of developments on the financial markets,
  • increased credit risk and increased impairment provisions for insurance receivables,
  • increased number of life insurance policy surrenders.

Despite the unfavourable economic situation caused by COVID 19, there was no significant decline in premium income as well as the collection of claims under insurance contracts. The moratorium on foreclosures that was in force during 2020, reduced the forced collection of receivables, but did not have a significant adverse impact on the liquidity of the Company and the Group.

As part of the own risk and solvency assessment process (ORSA), a scenario of prolonged impact of the COVID-19 pandemic was created, which includes a graded analysis of the possible impact of the pandemic on business, results and solvency ratio of the Company and the Group, taking into consideration current knowledge about the impact of the pandemic, and also the measures which can be taken to minimize negative impacts as much as possible. The results of the scenario imply a certain decrease in the solvency ratio, but it should remain at levels significantly higher than the regulatory ones, and the Company's and the Group's solvency should not be questioned in any way. Also, last solvency calculation for the Company and the Group which was performed as at 31.12.2020. showed that despite the negative effects of COVID-19, the Company and the Group is still operating with a very high solvency ratio of 268% for the Company (as at 31.12.2019.: 277%) and 229% for the Group (31.12.2019.: 239%). Regarding liquidity, the Company and the Group still have the satisfactory amounts of liquid resources that are sufficient for discharging all obligations that have become due and also has at its disposal instruments available for obtaining additional liquidity if necessary.

The Company will continue to actively monitor the development of the COVID-19 outbreak and if it should be considered to significantly affect the Company's business and financial position, it will fully comply with the Capital Market Act.

Earthquakes in the area of the Republic of Croatia

On 22 March 2020, in the area of the City of Zagreb and on 29 December 2020, in the area of the City of Petrinja, a series of earthquakes were recorded. In some insurance contracts, the Group also provides insurance for earthquake insurance risk. The amount of claims from Group's insurance contracts caused by this event (after reinsurance) amount to more than HRK 40m per individual event, i.e. a total to more than HRK 80m (after reinsurance).

The earthquake also affected the valuation of investment property and property and equipment. An independent appraisal of investment property was performed by external appraisers to determine fair value at 31 December 2020 and the effects are shown in Note 17. Also, in 2020, the Group reviewed property and equipment whether there are indications of impairment (including possible impairment due to earthquakes) and the effects are presented in Note 16.

Decision of the Supreme Court of the Republic of Croatia on increase of Orientation criteria for determining the amount of fair financial compensation for immaterial damages

As at 15.6.2020 the Supreme Court of the Republic of Croatia has adopted a decision on increase of Orientation criteria for determining the amount of fair financial compensation for immaterial damages, by 50%, and it will be applied to all future compensation proceedings, but also at those that are in progress. This decision led to an increase in technical provisions from insurance that is, it has an effect on profit before tax (after reinsurance) in the reporting period in the amount of over HRK 80m. In addition to the effect on the reporting period, the consequences of the decision are higher future expenses for insurance claims.

2.5. Consolidation

The consolidated financial statements comprise the Company and its subsidiaries (together "the Group").

Subsidiaries

Subsidiaries are all entities over which the Group has control. The Group controls an entity when the Group is exposed to, or has rights to, variable returns from its involvement with the entity and has the ability to affect those returns through its power over the entity. Subsidiaries are fully consolidated from the date on which control is transferred to the Group and are de-consolidated from the date that control ceases.

Transactions eliminated at consolidation

Balances and transactions between Group members and any unrealised income and expenses arising from intragroup transactions, are eliminated in preparing the consolidated financial statements. Unrealised losses are also eliminated in the same way as unrealised gains, but only if there are no indicators of impairment.

Non-controlling interests

Non-controlling interests in subsidiaries are included in the total equity of the Group.

Losses applicable to non-controlling interests in subsidiaries are added to non-controlling interests in situations where this causes non-controlling interests to be disclosed with negative value. The reconciliation of non-controlling interest is based on the proportionate amount of the net assets of the subsidiary, with no adjustment to goodwill and recognition of profit or loss in the income statement.

Loss of control

At the moment of loss of control, the Group derecognises assets and liabilities of subsidiaries, interests of minority shareholders and other elements of equity related to the subsidiary. Any surplus or deficit arising on the loss of control is recognised in profit or loss. If the Group retains any share in the subsidiary, such share is measured at fair value at the date that control ceases. After that, this is reported as an investment valued using the equity method or as available-for-sale financial assets, depending on the level of influence retained.

Joint arrangements

The Group applies IFRS 11 to all joint arrangements. Under IFRS 11 investments in joint arrangements are classified as either joint operations or joint ventures depending on the contractual rights and obligations of each investor. The Group has assessed the nature of its joint arrangements and determined them to be joint ventures. Joint ventures are accounted for using the equity method.

Merger of entities under common control

A merger or a business combination involving business entities under common control is a business combination in which all of the combining business entities are controlled by the same party (or parties) both before and after the business combination, and that control is not transitory. The predecessor method of accounting is used to account for the mergers of entities under common control. According to the predecessor method of accounting, the carrying amount of the assets (including goodwill, if any) and liabilities of the acquired or merged company (or the company that has ceased to exist as a result of the merger) are transferred to the successor company from the consolidated financial statements of the highest entity that has common control and which prepares consolidated financial statements or a lower level entity if justified.

The merged entity's results and balance sheet are incorporated prospectively from the date on which the merger or business combination between entities under common control occurred.

On the date of the merger, inter-company transactions, balances and unrealised gains and losses on mutual transactions are eliminated.

The difference between the transferred fee and the carrying amount of the net assets of the acquired company is recognised in equity (in retained earnings).

2.6. Presentation currency

The Group's financial statements are presented in Croatian kuna (HRK) as the functional currency of the Company and subsidiaries in Croatia and presentation currency of the Group.

2.7. Foreign currency transactions

Foreign currency transactions are translated into the functional currency using the exchange rates prevailing at the date of the transaction. Monetary assets and liabilities denominated in foreign currency are translated into the functional currency using the exchange rate effective at the reporting day. Non-monetary assets and liabilities denominated in foreign currency and measured at fair value are translated into the functional currency using the exchange rate effective on the date their fair value is determined.

Changes in the fair value of monetary securities denominated in or linked to a foreign currency and classified as available-for-sale are analysed between translation differences resulting from changes in the amortised cost of the security and other changes in the carrying amount of the security. Foreign exchange rate differences resulting from the conversion of monetary assets and liabilities are recognised through profit or loss and are presented within finance income or finance cost. As at 31 December 2020, the official HRK exchange rate was HRK 7.536898 for EUR 1 (31 December 2019: HRK 7.442580).

2.8. Gross premium written

/i/ Gross written premiums represent basic operating revenue and they comprise the non-life and life insurance written premiums.

/ii/ Non-life insurance gross written premiums include all amounts of premiums written in the current accounting period, irrespective of the fact whether these amounts partially or completely pertain to a later accounting period.

Non-life insurance gross written premiums include all gross premiums written in the accounting period, whose beginning of the insurance year falls within the accounting period, irrespective of the fact whether they pertain in whole or in part to later accounting periods. The premiums are presented in gross amounts, that is, they include brokers' commissions, but exclude taxes and charges levied with premiums. Written premiums include the adjustment of the premium written in the prior accounting periods as well as estimates of premiums written at the end of the period. Written premiums, that is, gross written premiums and unearned premiums include adjustments for the write-off of receivables from policyholder as a result of insurance termination. Net impairment losses on receivables for premium of the insured party are recognised as a deduction of gross written premium.

The earned portion of received premiums is recognised as income. Premiums are earned from the date of the risk occurrence during the insurance period, based on the assumption of risk patterns.

/iii/ Life insurance gross written premiums include all amounts of premiums collected until the end of the accounting period.

In accordance with the exception permitted by IFRS 4, life insurance premiums are recorded in books on a cash basis, Supplemental insurance premiums are also recorded on a cash basis.

2.9. Investment income and expenses

/i/ Investment income comprises the income realised through participating interests (dividends, profit share), gains on investments in land and buildings, interest income, unrealised gains on investments at fair value through profit or loss, gain on sale of investment, net foreign exchange gains and other gains on investment.

Gains on investments in land and buildings consist of income realized due to an increase in the value of land and buildings, gains on sale of land and buildings, land and buildings rental income and other gains on investments in land and buildings. Land and buildings rental income and income from other operating leases are recognised in profit or loss on a straight-line basis over the entire term of the lease.

Interest income is recognised in the income statement as it accrues, taking into account the effective yield on the assets. Interest on monetary assets at fair value through profit or loss is recognized using the effective interest rate method and is presented in interest income. Dividend income is recognised in the income statement on the date that the dividend is declared. The accounting policy in relation to the finance income recognition is disclosed in Note 2.17 "Financial instruments".

/ii/ Investment expenses include interest expense, investment impairment, losses realised on the sale of investments, net foreign exchange losses and other investment expenses.

2.10. Claims incurred

Claims incurred include settled amounts for claims, plus claims provisions, mathematical provisions, other technical provisions and special provisions for life insurance where the policyholder bears the investment risk in the accounting period.

Gross claims paid include the costs related to claims payment (appraisals, attorneys' fees, staff costs of the claims management sector etc.), surrenders and recourse claims expenditures.

2.11. Operating expenses

Operating expenses include the costs of insurance sale and administration costs. The sales costs include all direct costs incurred in concluding insurance contracts, such as agents' costs, costs of salaries of sales staff, commissions and marketing costs.

Non-life insurance commission expenses are recognised on a straight-line basis over the accounting period in accordance with the recognition of the premium income to which they relate. Commission expenses for nonlife insurances are recognised on a pay-as-you-go basis. Administration costs include the costs incurred in connection with portfolio management, expenses for employees as well as other material and non-material costs.

2.12. Intangible assets

Intangible assets are initially carried at cost, which includes the purchase price, including import duties and non-refundable tax after deducting trade discounts and rebates, as well as all other costs directly attributable to bringing the asset to their working condition for their intended use.

Non-current intangible assets are recognised if it is probable that future economic benefits associated with the item will flow to the Group, if the cost of the asset can be reliably measured, and if the cost exceeds HRK 3,500.

After initial recognition, assets are measured at cost less accumulated amortisation and any accumulated impairment losses.

The amortisation of assets commences when the assets are ready for use, i.e. when the assets are at the required location and the conditions necessary for use have been met. The amortisation of assets ceases when the assets are fully amortised or classified as assets held for sale. The amortisation is calculated by writing off the purchase cost of each particular asset during the estimated useful life of the asset, by applying the straight-line method. The estimated useful life of intangible assets is from 3 to 10 years (2019: from 3 to 4 years).

Deferred acquisition costs

Deferred acquisition costs for non-life insurance comprise commissions calculated for the internal and external sales network incurred in concluding insurance policies during the financial year. In this regard, the commission charged to the sales network represents the total acquisition commission for each insurance policy, Indirect or general sales costs are not deferred.

For non-life insurance, at the reporting date deferred acquisition costs are calculated using the methodology comparable to the method of calculating the provision for unearned premiums at the reporting date.

By introducing the accounting policy of deferral of acquisition costs, the Group has also introduced recording liabilities for undue commission. Liabilities for undue commission is the difference between the total commission to be calculated for a particular insurance policy and the accrued commission. The basis for calculating the total commission is the value of the written (charged) premium, while the basis for calculating the accrued commission is the amount of the charged premium by each policy.

The recoverable amount of deferred acquisition costs is assessed at each reporting date as part of the liability adequacy test of non-life insurance.

2.13. Property and equipment

Property, plant and equipment are initially carried at cost, which includes the purchase price, including import duties and non-refundable tax after deducting trade discounts and rebates, as well as all other costs directly attributable to bringing the asset to their working condition for their intended use.

Property, plant and equipment are recognised if it is probable that future economic benefits associated with the item will flow to the Company, if the cost of the asset can be reliably measured, and if the cost exceeds HRK 3,500.

After initial recognition, land and buildings are carried at revalued amount, being their fair value at the date of revaluation less any subsequent accumulated depreciation and subsequent accumulated impairment losses. The increase in value of assets due to the revaluation is recognised in other comprehensive income. A revaluation is performed with sufficient regularity such that the carrying amount does not differ materially from that which would be determined using fair value at the balance sheet date. The Group assessed the fair value of these assets during 2019.

After initial recognition, equipment and other tangible assets are measured at cost less accumulated depreciation and any accumulated impairment losses.

Maintenance and repairs, replacements and improvements of minor scale are expensed when incurred. In situations where it can be clearly demonstrated that the expenditures have resulted in an increase in the future economic benefits expected to be obtained from the use of an asset beyond its originally assessed standard performance, the expenditures are capitalised and included in the carrying value of the asset.

Gains or losses on the retirement or disposal of assets are included in the income statement in the period when incurred.

The depreciation of assets commences when the assets are ready for use, i.e. when the assets are at the required location and the conditions necessary for use have been met. The depreciation of assets ceases when the assets are fully depreciated or classified as assets held for sale. Depreciation is charged so as to write off the cost of each asset, other than land and tangible assets under construction, over their estimated useful lives, using the straight-line method, as follows:

2020
Estimated
2019
Estimated
useful life useful life
Buildings 40 years 40 years
Furniture and equipment 4-10 years 4-10 years
Computer equipment 3-4 years 3-4 years
Vehicles 5 years 5 years

The assets' residual values and useful lives are reviewed, and adjusted if appropriate, at the end of each reporting period.

2.14. Leases

The Group recognises a right-of-use asset and a lease liability at the lease commencement date. The right-ofuse asset is initially measured at cost, which comprises:

  • the amount of the initial measurement of the lease liability,
  • any lease payments made at or before the commencement date, less any lease incentives received,
  • initial direct costs incurred,
  • an estimate of costs to be incurred by the lessee in dismantling and removing the underlying asset, restoring the site on which it is located or restoring the underlying asset to the condition required by the terms and conditions of the lease, unless those costs are incurred to produce inventories. The lessee incurs the obligation for those costs either at the commencement date or as a consequence of having used the underlying asset during a particular period.

After the commencement date, the Group measures the right-of-use asset applying a cost model. To apply a cost model, the Group measures the right-of-use asset at cost, less any accumulated depreciation and any accumulated impairment losses and adjusted for any remeasurement of the lease liability.

The right-of-use asset is subsequently depreciated using the straight-line method from the commencement date to the end of the lease term. Lease agreements are made for fixed and indefinite periods. For a lease that is made for an indefinite period, the Group estimates the lease term with respect to the possibility of extension or termination, the historical lease term or the significant cost of replacing the leased asset. The same was applied to lease agreements with a fixed period, and the lease term was reviewed on a case-bycase basis.

The Group mainly leases offices, vehicles and IT equipment.

At the commencement date, a lease liability is measured at the present value of the lease payments that are not paid at that date. The lease payments are discounted using the interest rate implicit in the lease, if that rate can be readily determined. If that rate cannot be readily determined (mostly in case of office premises lease), the Group use the incremental borrowing rate. As of 31.12.2020 the weighted average incremental borrowing rate applied to lease liabilities recognised under IFRS 16 ranged from 2.57% to 7.29% (31.12.2019: from 3.17% to 5.28%). The Group determines its incremental borrowing rate based on publicly available information, considering various factors such as the lease term, the value of the leased asset, the economic environment, and the specifics related to the creditworthiness of the lessee.

At the commencement date, the lease payments included in the measurement of the lease liability comprise the following payments for the right to use the underlying asset during the lease term that are not paid at the commencement date:

  • fixed payments less any lease incentives receivable,
  • variable lease payments that depend on an index or a rate, initially measured using the index or rate as at the commencement date,
  • amounts expected to be payable by the lessee under residual value guarantees,
  • the exercise price of a purchase option if the lessee is reasonably certain to exercise that option,
  • payments of penalties for terminating the lease, if the lease term reflects the lessee exercising an option to terminate the lease.

After the commencement date, a Group measure the lease liability by:

  • increasing the carrying amount to reflect interest on the lease liability,
  • reducing the carrying amount to reflect the lease payments made,
  • remeasuring the carrying amount to reflect any reassessment or lease modifications, or to reflect revised in-substance fixed lease payments.

Interest on the lease liability in each period during the lease term is the amount that produces a constant periodic rate of interest on the remaining balance of the lease liability. The periodic rate of interest is the discount rate, or if applicable the revised discount rate.

The Group as lessee, in accordance with IFRS 16, elected not to apply the requirements of standard to:

  • short-term leases (lease term of 12 months or less),
  • leases for which the underlying asset is of low value.

In that case, the Group recognise the lease payments associated with those leases as an expense on a straightline basis over the lease term.

In statement of financial position, right-of-use assets are presented within Property and equipment, while lease liabilities are presented within Financial liabilities.

Lease income in which the Group is lessor, are recognised in the statement of comprehensive income on a straight-line basis over the lease term in note 6.2 Income from Investment property. The Group leases business premises for a period of 1 to 8 years. Lease receivables are disclosed as Trade receivables in note 22.5.

2.15. Investment property

Investment property (land, buildings) that are not used for operations and that are owned by the Group or held under a finance lease and that are held to enable the Group to earn rental income and/or for capital appreciation and are measured at fair value through profit or loss.

The Group measures the fair value of its investment property at the end of each accounting period, and such measurement is based on the appraisal by a hired appraiser.

Subsequent expenditure is capitalised only when it is probable that future economic benefits associated with it will flow to the Group and the cost can be measured reliably. All other repairs and maintenance costs are expensed when incurred. If an investment property becomes owner-occupied, it is reclassified to property and equipment, and its carrying amount at the date of reclassification becomes its deemed cost to be subsequently depreciated.

2.16. Investments in subsidiaries and associates

Subsidiaries are companies in which the Company controls the adoption and implementation of financial and operating policies.

Associates are companies in which the Company has significant influence but not control over the adoption and implementation of financial and operating policies.

Investments in subsidiaries and associates are presented in separate financial statements using the cost method.

2.17. Financial instruments

/i/ Classification and recognition

The Group classifies its financial instruments into the following categories: financial assets at fair value through profit or loss, loans and receivables, available-for-sale financial assets, held-to-maturity investments and other financial liabilities. The classification depends on the purpose for which the financial assets and liabilities were acquired.

The Management Board determines the classification of financial assets and financial liabilities at initial recognition and, where appropriate, re-evaluates this designation at each reporting date.

Financial assets and financial liabilities at fair value through profit or loss

Financial assets and financial liabilities at fair value through profit or loss are those that are classified as assets and liabilities held for trading or those that the Group initially classified as at fair value through profit or loss. Trading assets and liabilities are those assets and liabilities that the Group acquires or incurs principally for the purpose of selling or repurchasing in the near term or holds as a part of a portfolio that is managed together for short-term profit or position taking.

The Group designates financial assets and liabilities at fair value through profit or loss when either:

  • the assets and liabilities are managed, evaluated and reported internally on a fair value basis;
  • the designation eliminates or significantly reduces an accounting mismatch which would otherwise arise; or
  • the asset or liability contains an embedded derivative that significantly modifies the cash flows that would otherwise be required under the contract.

Financial assets at fair value through profit or loss is included in debt and equity securities, investments funds and other financial assets held for trading. Derivatives are classified as assets held for trading. The Group does not use hedge accounting.

Loans and receivables

Loans and receivables are non-derivative financial assets with fixed or determinable payments that are not quoted in an active market, other than those:

  • that the entity intends to sell immediately or in a short period of time and that will be classified as financial assets held for trading, and that which the Management classifies at initial recognition as assets at fair value through profit or loss;
  • that the entity, upon initial recognition, classifies as available for sale; or

• for which it is unlikely that the entity will recover the larger portion of the initial investment value, except in the case of credit rating deterioration, and which will be classified as available for sale.

Loans and receivables are created when the Group approves financial resources to clients without the intention to trade in such receivables, and they include deposits with credit institutions, loans secured mostly by mortgages and loans given to the insured parties from mathematical provisions for life insurance, secured by life insurance policies.

Accounting of receivables arising from insurance contracts is disclosed in Note 2.18 - "Receivables".

Held-to-maturity financial assets

Held-to-maturity financial assets are non-derivative financial assets with fixed or determinable payments and fixed maturity that an entity has the positive intention and ability to hold to maturity. Held-to-maturity investments include state and corporate bonds with fixed income.

Available-for-sale financial assets

Available-for-sale financial assets are non-derivatives that are either designated in this category or not classified in any of the other categories. Financial assets designated as available for sale are intended to be held for an indefinite period of time, but may be sold in response to needs for liquidity or changes in interest rates, foreign exchange rates, or equity prices.

Other financial liabilities

Other financial liabilities include all financial liabilities that are not classified in the category at fair value through profit or loss (preference shares) and derivative financial instruments at fair value through profit or loss (Note 2.17 /iv/).

/ii/ Recognition and derecognition

Regular way purchases and sales of financial assets at fair value through profit or loss, held-to-maturity investments and available-for-sale financial assets are recognised on the trading date, that is, the date on which the Group commits to purchasing or selling the instrument. Loans and receivables as well as financial liabilities are initially recognized on the date of occurrence, that is, on the day they are advanced to borrowers or received from lenders.

The Group derecognises financial assets (in full or in part) when the contractual rights to receive cash flows from the financial asset have expired or when it loses control over the contractual rights to such financial assets. This occurs when the Group essentially transfers all equity risks and benefits to another business entity, or when the rights are exercised, surrendered or expired.

The Group derocognises financial liabilities only when are extinguished, that is, when they are discharged, cancelled or expire, or when they are transferred. Should the terms of financial liabilities substantially change, the Group shall derecognise that particular liability and at the same time recognise a new financial liability, with new terms.

Initial and subsequent measurement

Financial assets and liabilities are recognised initially at their fair value plus, in the case of a financial asset or financial liability not at fair value through profit or loss, transaction costs that are directly attributable to the acquisition or issue of the financial asset or financial liability.

After initial recognition, the Group measures financial instruments at fair value through profit or loss, and available-for-sale financial assets at their fair value, without any deduction for selling costs.

For financial instruments traded in active markets, the determination of fair values of financial assets and financial liabilities is based on quoted market prices. This includes listed equity securities and quoted debt instruments on official stock exchanges.

For all other financial instruments, fair value is determined using valuation techniques. In these techniques, fair values are estimated from observable financial information based on which value is determined using the discounted cash flow method and/or the method of comparable companies and transactions.

In cases where the fair value of unlisted equity instruments cannot be determined reliably, the instruments are carried at cost.

Loans and receivables and held-to-maturity investments are measured at amortised cost net of impairment. Financial liabilities not classified at fair value through profit or loss are measured at amortised cost. Premiums and discounts, including initial transaction costs, are included in the carrying amount of the associated instrument and amortized using the effective interest rate of that instrument.

Gains and losses

Gains and losses arising from a change in the fair value of financial assets or financial liabilities at fair value through profit or loss are recognised in profit or loss.

Gains and losses arising from changes in the fair value of available-for-sale monetary assets are recognised directly in other comprehensive income. Impairment losses, foreign exchange gains and losses, interest income and amortisation of premium or discount using the effective interest method on available-for-sale monetary assets are recognised in profit or loss. Foreign exchange differences resulting from revaluation of non-monetary financial assets denominated in or linked to foreign currency that are classified as available for sale are recognised within other comprehensive income, along with all other changes in their fair value, whereas income earned from dividends is recognised through profit or loss. Upon sale or other derecognition of available-for-sale financial assets, all cumulative gains or losses are transferred from other comprehensive income to profit or loss.

Gains and losses on financial instruments carried at amortised cost may also arise, and are recognised in profit or loss, when a financial instrument is derecognized or when its value is impaired.

Apart from gains and losses arising from the change in fair value of available-for-sale financial assets which are recognized in other comprehensive income, as described above, all other gains and losses and interest are recognised in profit or loss in line items "Finance income" and "Finance costs".

Fair value measurement principles

The fair value of financial assets and liabilities at fair value through profit or loss and financial assets available for sale is their quoted market price at the reporting date without any deduction for estimated future costs to sell. If the financial assets market (including the unlisted securities market) is not active, or if, for any other reason the fair value cannot be reliably measured on the basis of the market price, the Group determines the fair value based on observable prices (prices of similar or identical items), and when this is not available, it applies various estimation techniques that use all relevant information and inputs that can help in estimating the fair value. This includes the use of prices attained in recent transactions between knowledgeable and willing parties, reference to other essentially similar instruments, discounted cash flow analysis and option pricing models, maximising the use of observable market data and relying as little as possible on entityspecific estimates.

Where discounted cash flow techniques are used, estimated future cash flows are based on the Management Board's best estimates and the discount rate is the market rate effective at the reporting date and used for financial instruments with similar conditions. Where a pricing model is used, the market related rates effective at the reporting date are used.

/iii/ Impairment of financial assets

At each reporting date the Group assesses whether there is objective evidence that financial assets not classified as financial assets at fair value through profit or loss are impaired. Financial assets are impaired when objective evidence demonstrates that a loss event has occurred after the initial recognition of the asset, and that the loss event has an impact on the future cash flows of the asset that can be estimated reliably.

The Group considers the evidence of impairment for both a specific asset and at group level. All individually significant financial assets are tested for impairment. All individually significant financial assets where impairment has not been identified are included in the base for testing for impairment on a collective basis for impairment that has occurred but has yet to be identified. Assets that are not individually significant are tested for impairment by grouping together financial assets (presented at amortised cost) on the basis of shared risk characteristics.

Objective evidence of impairment of financial assets (including equity securities) includes default or delinquency by a borrower, restructuring of loans or advances by the Group on terms that the Group would not otherwise consider, indications that a borrower or issuer will enter bankruptcy, or other available data relating to a group of assets, such as adverse changes in the payment status of borrowers or issuers within the group, or economic conditions that are connected with defaults within the group.

For the purposes of assessing impairment at group level, the Group relies on historical experience in terms of loss rates, periods of loss recognition, adjusted for the purposes of the Management Board's assessment as to whether current economic and credit conditions are such that the actual losses may be higher or lower than before. Loss rates and the expected recognition period are reviewed regularly.

Impairment losses on assets carried at amortised cost are measured as the difference between the carrying amount of the financial assets and the present value of estimated cash flows discounted at the assets' original effective interest rate. Losses are recognised through profit or loss and reflected in impairment provisions.

In the case of equity investments classified as available for sale, a significant or prolonged decline in the fair value of the investment below its cost is considered as an indicator of impairment. If any such evidence exists for available-for-sale financial assets, the cumulative loss, calculated as the difference between the cost and current fair value, less any loss on impairment of that financial asset that was previously recognised in profit or loss, is transferred from other comprehensive income and recognised in profit or loss. Impairment losses recognised in profit or loss on equity securities cannot be subsequently reversed through profit or loss, but all value increases are recognised in other comprehensive income until the final sale.

If a subsequent event results in the decrease in the amount of impairment loss for financial assets that are presented at amortised cost and for debt securities available for sale, the previously recognised impairment loss is reversed and recognised through profit or loss. Changes in the amount of impairment related to the time value of money are recognised as a component of interest income.

/iv/ Specific instruments

Debt securities

Debt securities are classified as held-to-maturity investments or financial assets at fair value through profit or loss, or as financial assets available for sale, depending on the purpose for which the debt security has been acquired.

Loans and advances to banks

Deposits with banks are classified as loans and receivables and valued at amortised cost less impairment losses.

Equity securities

Equity securities are classified as assets at fair value through profit or loss or as available-for-sale financial assets and measured at fair value, unless it is impossible to reliably establish the fair value (as described above) when they are measured at cost.

Loans and receivables from policyholders

Loans and receivables from policyholders are presented at amortised cost less impairment to reflect the estimated recoverable amounts.

Investments in funds

Investments in open-end investment funds are classified as financial assets at fair value through profit or loss or as financial assets available for sale and they are measured at current fair value.

Investments for the account and risk of life insurance policyholders

Investments for the account and risk of life insurance policyholders include investments in unit-linked products and are classified as financial assets at fair value through profit or loss.

Receivables from insurance and other receivables

Receivables from direct insurance and other receivables are recognised initially at fair value and subsequently at amortised cost less value impairment.

Trade and other payables

Trade and other payables are recognised initially at fair value and subsequently at amortised cost.

Derivative financial instruments

As part of its regular operations, the Group concludes contracts on derivative financial instruments for the purpose of managing currency risk and therefore these financial instruments are classified as Financial assets or liabilities held for trading - derivatives. Derivatives of the Group include foreign exchange forward contracts.

Derivatives are recorded in the off-balance sheet records at the nominal value of financial instruments and are measured at fair value. Increase / decrease in fair value is recognized as an asset if their fair value is positive and liabilities if their fair value is negative and changes in fair value of derivatives are included in profit or loss i.e. in financial income and expenses.

Embedded derivatives within insurance contracts and investment contracts

Sometimes, a derivative may be a component of a hybrid (combined) financial instrument or insurance contract that includes both the derivative and host contract with the effect that some of the cash flows of the combined instrument vary in a similar way to a stand-alone derivative. Such derivatives are known as embedded derivatives.

Embedded derivatives are separated from their host contract, measured at fair value and changes in their fair value included in profit or loss if they meet the following conditions:

  • the economic characteristics and risks of embedded derivatives are not closely connected with the economic characteristics and risks of the host contract,
  • a separate instrument with the same characteristics as those of the embedded derivative would satisfy the definition of a derivative,
  • the hybrid instrument is not measured at fair value and changes in its fair value are not recognised in profit or loss,

Embedded derivatives that meet the definition of an insurance contract need not be separated from the host contract. Furthermore, the Group has used the exemption provided in IFRS 4, 'Insurance Contracts':

  • it does not separate or measure at fair value the option of the policyholder to repurchase the insurance contract at a fixed price (or the amount based on the fixed amount and interest rate), even if the price is different from the book value of the insurance liability in the host contract,
  • it does not separate or measure at fair value the option of the policyholder to repurchase the contract with discretionary participation features.

Offsetting of financial instruments

Financial assets and liabilities are offset and presented in the financial statement on a net basis when there is a legally enforceable right to offset the recognised amounts and an intention to settle on a net basis, or the acquisition of assets and settlement of liabilities take place simultaneously.

2.18. Receivables

/i/ Insurance receivables include receivables from insured parties based on non-life insurance premiums. Receivables based on non-life insurance premiums comprise receivables for written, but not yet invoiced premium and receivables for invoiced, but not paid premium.

Recognition of insurance premium is described in Note 2.8., – ''Gross written premiums''.

/ii/ Receivables for invoiced but unpaid premiums are presented at nominal value, and doubtful and uncollectible receivables are impaired. Impairment is recognised for all outstanding receivables which were due and payable 180 days prior to the balance sheet date. Impairment can be decreased for receivables which are used as basis for payment of claim to the debtor (provision for claims).

/iii/ Receivables under the right to recourse are recognised for all recourse cases from an out-of-court procedure arising from receivables from another insurance company and recourses for which a financial settlement was concluded with the counterparty. Recourse receivables are impaired for all receivables 180 past due. The determined impairment can be decreased by recourse receivables that are likely to be collected. Recognition of income from recourses is deferred due to uncertainty of collection. Income from recourses is deferred for recourses which are not settled in cash with the exception of recourses from other insurance companies which are recognised in profit or loss immediately.

/iv/ Other receivables pertain to receivables arising from interest on loans and deposits, receivables arising from advance payments, receivables arising from received payment instruments, trade receivables etc.

Group recognise other operating income not directly related to insurance operations and sales income from subsidiaries which main activities are not insurance operations. Other operating income is recognised when an invoice is issued.

The Group provides vehicle inspection services and similar services under fixed price contracts, where price lists are an integral part of each contract. The services are delivered in a short time (all throughout one day), and revenue is recognized on the basis of the actual service after the Group fulfils the obligation to perform. Purchase contracts are simple and usually involve a single performance obligation. Customers are invoiced immediately after the delivery of the service, and payment follows the delivery of the service at the point of sale.

2.19. Cash and cash equivalents and short-term deposits

Cash consists of balances with banks. Cash equivalents are short-term, high-liquidity investments that can be converted at any time into known amounts of cash and are not exposed to significant changes in value. The carrying amounts of cash and cash equivalents generally approximate their fair value.

For the purposes of reporting on cash flows, cash and cash equivalents refer to cash with banks and in hand, as well as deposits with original maturity up to three months.

2.20. Income tax

The tax expense represents the sum of the current tax liability and deferred tax.

Current tax

The current tax liability is based on taxable profit for the year. Taxable profit differs from profit as reported in the statement of comprehensive income because it excludes items of income or expense that are taxable or deductible in other years and it further excludes items that are never taxable or deductible. The Group's liability for current tax is calculated using tax rates enacted or substantively enacted at the end of the reporting period.

Deferred tax

Deferred tax is recognised on differences between the carrying amounts of assets and liabilities in the financial statements and the corresponding tax bases used in the computation of taxable profit and is accounted for using the balance sheet liability method. Deferred tax liabilities are generally recognised for all taxable temporary differences, and deferred tax assets are generally recognised for all deductible temporary differences to the extent that it is probable that taxable profits will be available against which those deductible temporary differences can be utilised. Such assets and liabilities are not recognised if the temporary difference arises from goodwill or from the initial recognition, other than in a business combination, of other assets and liabilities in a transaction that affects neither the taxable profit nor the accounting profit.

Deferred tax liabilities are recognized on the basis of revaluation of land and buildings and of financial assets available for sale.

The carrying amount of deferred tax assets is reviewed at the end of each reporting period and reduced to the extent that it is no longer probable that sufficient taxable profits will be available to allow all or part of the asset to be recovered.

Deferred tax assets and liabilities are measured at the tax rates that are expected to apply in the period in which the liability is settled or the asset realised, based on tax laws that have been enacted or substantively enacted by the end of the reporting period. The calculation of deferred tax liabilities and assets reflects the amount at which the Company expects, at the reporting date, to recover or settle the carrying amount of its assets and liabilities. Deferred tax assets and liabilities are not discounted and are classified as non-current assets and/or liabilities.

Current and deferred income tax for the period

Current and deferred tax is recognised as an expense or income in profit or loss, except when they relate to items credited or debited to other comprehensive income in which case the deferred tax is also recognised in comprehensive income.

2.21. Capital

In its financial records the Group records capital categorized as follows: subscribed capital, share premium, fair value reserve, statutory reserves, legal reserves, other reserves, retained profit and current year profit/(loss).

/i/ Subscribed capital represents the indivisible share capital of the Company, paid in full.

/ii/ Revaluation reserve

The revaluation reserve includes profits from the revaluation of properties, net of taxes. The revaluation reserve is transferred directly to retained profit in proportion to the depreciation of the asset.

The revaluation reserve of available-for-sale financial assets includes unrealised gains and losses from changes in fair value of available-for-sale financial assets, net of impairment and deferred tax.

/iii/ Allocations to statutory reserves, legal reserves, other reserves and retained profit are regulated by the Decisions of the Company's General Assembly.

/iv/ The current year income is presented according to the balance as at reporting date and it is transferred to the upcoming fiscal year. The utilization or allocation of profit is determined by the Decision of the Company's General Assembly.

2.22. Technical provisions

Technical provisions of the Group presented in the financial statements pertain to provisions for unearned premiums, mathematical reserve, provisions for claims, fluctuation provisions, provisions for bonuses and discounts and other insurance-technical provisions. They are formed in accordance with the Ordinance on minimum standards, methods of calculating and guidelines for calculating technical provisions in insurance based on the accounting regulations as well as in accordance with the Company's and the Group's internal regulations. All technical provisions have been granted a positive opinion of the appointed certified actuary for life insurance and the appointed certified actuary for the Company's non-life insurance.

/i/ Provisions for unearned premiums

Provisions for unearned premiums is calculated for those types of insurance where the insurance coverage lasts even after the end of the reporting period, since the insurance year and the reporting period do not overlap. The basis for calculation of gross unearned premium of non-life insurance and reinsurance is the accrued (written) premium, while the basis for the calculation of gross unearned premium of supplemental insurance with life insurance is the collected premium.

Provisions for unearned premiums are calculated according to the pro rata temporis method, except for the types of loan insurance where a decrease of insurance cover throughout the contract term is taken into consideration. The reinsurance share of the gross written premium is determined depending on the reinsurance contract and the method used for the calculation of the corresponding gross written premium,

/ii/ Mathematical provision

Mathematical provisions are calculated individually for every insurance contract by using the prospective net method in accordance with legal regulations and internal Ordinances of HANFA.

/iii/ Claims provisions

Claims provisions contain provisions for reported claims, provisions for incurred but not reported claims, provisions for costs of processing claims.

Provisions for reported claims are determined by individual assessment. Actuarial methods are applied upon determining provisions for the costs of processing claims and for incurred but unreported claims.

The reinsurance share in provisions for claims incurred is determined in accordance with reinsurance contracts.

/iv/ Provisions for unexpired risks

Provisions for unexpired risks are created where the expected value of claims and costs pertaining to unexpired periods of policies, which are valid on the reporting date, exceeds the provisions for unearned premiums pertaining to such policies. Provisions for unexpired risks are calculated separately for individual types of insurance, i.e. homogeneous risk groups.

/v/ Provision for bonuses and discounts

The provision for bonuses and discounts is established according to the provisions of insurance contracts and the Ordinance on minimum standards, methods of calculating and guidelines for calculating technical provisions in insurance in line with accounting regulations and internal regulations.

2.23. Technical life insurance provisions where the policy holder bears the investment risk

Forthe life insurance policies where the policy holder bears the investment risk, adequate separate provisions are created for every such insurance contract.

2.24. Reinsurance

The Group cedes premiums to reinsurance in the regular course of business for the purpose of limiting its net loss potential through risk diversification. Reinsurance contracts do not relieve the Group from its direct obligations to policyholders.

Premiums ceded and recoverable amounts are presented through profit or loss on a gross basis. Only the contracts that give rise to a significant transfer of insurance risk are accounted for as reinsurance contracts. Amounts recoverable under such contracts are recognised in the same year as the corresponding claim. Contracts, through which significant insurance risk (financial reinsurance) is not transferred, are recorded as deposits. During 2020 and 2019, the Group did not conclude any such contracts.

Reinsurance assets include amounts receivable from reinsurance companies for ceded insurance liabilities. Receivables from reinsurers are estimated in a manner consistent with the provisions for unpaid claims and claims paid by reinsured policies. Reinsurance assets include the actual or estimated receivables from reinsurers in respect of technical provisions. Reinsurance assets relating to technical provisions are created on the basis of the terms of reinsurance contracts and measured on the same basis as the corresponding reinsured liabilities.

Reinsurance receivables are tested for impairment at each reporting date.

2.25. Liabilities and related assets under liability adequacy test

IFRS 4 provides for the implementation of mandatory liability adequacy test under the insurance contract. At each reporting date the Group estimates whether its reported insurance liabilities are adequate, using current estimates of future cash flows for all its insurance contracts. Should the above assessment show that the book value of insurance liabilities is insufficient in relation to the estimated future cash flows, the shortage is charged to profit or loss. Estimates of future cash flows are based on realistic actuarial assumptions, taking into account experience of the occurrence of claims, latest demographic tables, aspects of mortality, morbidity, return on investment, costs and inflation.

2.26. Other liabilities

/i/ Liabilities arising from direct insurance pertain to liabilities under claims,

/ii/ Liabilities arising from direct reinsurance pertain to liabilities under reinsurance premium,

/iii/ Other liabilities pertain to liabilities toward domestic suppliers, liabilities for advances received, liabilities to employees, commission liabilities etc.

/vi/ The Company makes monthly payments to the guarantee fund of the Croatian Insurance Bureau for the settlement of claims for damages caused by uninsured and unknown vehicles. The monthly fee is determined according to the premium market share of each insurer, expressed in percentage. The guarantee funds of the Croatian Insurance Bureau are utilised to settle claims for damages caused by uninsured and unknown vehicles.

2.27. Employee benefits and pension plans

Pension obligations

For defined contribution plans, the Group pays contributions to state-owned pension and health insurance funds, in accordance with legal requirements or individual choice. The Group has no further payment obligations once the contributions have been paid. The contributions are recognised as an expense in profit or loss as they accrue.

Short-term employee benefits

Short-term employee benefits are measured on an undiscounted basis and are expensed as the related service is provided. A liability is recognised for the amount expected to be paid under the short-term cash bonus or profit-sharing plans if the Group has a present legal obligation to pay this amount as a result of past service provided by the employee and the obligation can be estimated reliably.

Other employee benefits

Liabilities based on other long-term employee benefits, such as jubilee awards and termination benefits at retirement, are recorded as the net present value of the liability for defined benefits at the balance sheet date. The discounted future cash flow method is used for the calculation of the present value of the liability.

Termination benefits

Termination benefits are payable when employment is terminated by the Group before the normal retirement date, or whenever an employee accepts voluntary redundancy in exchange for these benefits, The Group recognises termination benefits at the earlier of the following dates:

(a) when the Group can no longer withdraw the offer of those benefits and

(b) when the entity recognises costs for a restructuring that is within the scope of IAS 37 and involves the payment of termination benefits.

In the case of an offer made to encourage voluntary redundancy, the termination benefits are measured based on the number of employees expected to accept the offer.

2.28. Provisions

Provisions are recognised when the Group has a present obligation as a result of a past event, it is more likely than not that an outflow of resources will be required to settle the obligation and the amount can be reliably estimated. Provisions are reviewed at each balance sheet date and adjusted to reflect the best current estimate.

Provisions are determined for costs of legal disputes and costs of employee benefits for the number of years of service and retirement (regular jubilee awards and termination benefits) and stimulation termination benefits as part of the redundancy plan.

Provisions for employee benefits for long-term employment and retirement (regular jubilee awards and termination benefits) are determined in such a manner that in each year of work, the present value of the proportional part of the expected amount of regular jubilee rewards and termination benefit depends on the total time remaining until the jubilee award is paid, less expected employee turnover. The discount rate applied is the yield on the respective bonds.

2.29. Impairment of non-financial assets

The net book value of the Group's assets, other than financial assets (see Note 2.17 - "Financial instruments") and income tax (see Note 2.20 - "Income tax"), are reviewed at each reporting date to determine whether there is any indication of value impairment. If any such indication exists, the asset's recoverable amount of the asset is estimated. For intangible assets with no finite useful life (the Group had no such assets on the date of reporting) and intangible assets not yet in use, the recoverable amount is estimated at each reporting date.

An impairment loss is recognised if the carrying amount of an asset or its cash-generating unit exceeds its recoverable amount. A cash-generating unit is the smallest identifiable asset group that generates cash flows that are largely independent from other assets and groups. Impairment losses are recognised in profit or loss. Exceptionally, the impairment of property measured by using the revaluation model is debited to fair value reserves, if any, and the remaining amount of the impairment after these reserves have been exhausted is recognised in profit or loss for the period.

The recoverable amount of an asset and cash-generating unit is the greater of its value in use and its fair value less costs to sell. In assessing value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset.

The value impairment loss recognised in prior periods is assessed on each reporting date in order to establish whether the loss has decreased or no longer exists. Impairment loss is reversed if there has been a change in the estimates used to determine the recoverable amount. An impairment loss is reversed only to the extent that the asset's carrying amount does not exceed the carrying amount that would have been determined, net of accumulated depreciation or amortisation, if no impairment loss had been recognised.

2.30. Contingent liabilities and assets

A contingent liability is a possible obligation that arises from past events and whose existence will be confirmed only by the occurrence or non-occurrence of one or more uncertain future events not wholly within the control of the entity, or a present obligation that arises from past events but is not recognised because it is not probable that an outflow of resources embodying economic benefits will be required to settle the obligation, or the amount of the obligation cannot be measured with sufficient reliability.

Contingent liabilities are recognised as a provision in the financial statements when it is more likely than not that there will be a cash outflow. Other contingent liabilities are only disclosed in the notes to the financial statements.

Contingent assets are not recognised in the financial statements, rather they are recognized when an inflow of economic benefits is nearly certain.

2.31. Events after the balance sheet date

Events after the balance sheet date, which provide additional information on the Group's position at the balance sheet date (adjusting events), are reflected in the financial statements. Events that are not adjusting events are disclosed in the notes to the financial statements, if material.

2.32. Earnings per share

Earnings per share are calculated as profit of the period attributable to Company shareholders decreased by dividends of preference shares (in the case of shares classified as equity, not financial liabilities) divided by the weighted average of ordinary shares (without treasury shares).

2.33. Classification of contracts

Contracts through which the Group undertakes significant underwriting risk on behalf of the other party (policyholder) by accepting to indemnify the policyholder or another insurance beneficiary, if a particular future event occurs (insured event) which has a negative effect on the policyholder or other insurance beneficiary, are classified as insurance contracts. The underwriting risk differs from financial risk.

Financial risk is the risk of possible future change in one or more of the defined interest rates, prices of securities, prices of assets, foreign exchange rates, price or rate indexes, credit rating or credit indexes or other variables, provided that when it comes to a non-financial variable, this variable is not specific to one of the contractual parties. Insurance contracts can also transfer financial risk to some extent.

Contracts where the transfer of risk from the policyholder to the Group is not significant are classified as investment contracts.

Both insurance and investment contracts may contain discretionary participation features. A contract with a discretionary participation feature is a contractual right held by a policyholder to receive as a supplement to guaranteed minimum payments, additional payments that are likely to be a significant portion of the total contractual payments, and whose amount or timing is contractually at the discretion of the issuer and that are contractually based on:

  • the performance of a specified pool of contracts or a specified type of contract,

  • realised and/or unrealised investment returns on a specified pool of assets held by the issuer or

  • the profit or loss of the company that issues the contracts.

The discretionary element of those contracts is accounted for as a liability within the mathematical provision. The provision for discretionary bonus within the mathematical provision may comprise amounts arising in relation to participating policies, for which the allocation of funds has not been determined at the reporting date. When the allocation of funds is determined, appropriate transfers are made out of this fund. At the reporting date, the Company has no provisions for discretionary allocation of profit (2019: HRK 0 thousand), and the provisions for the Group amounts to HRK 867 thousand (2019: HRK 856 thousand).

2.34. Segment reporting

A segment is an integral part of the Company that carries out business activities from which it can earn income or have expenses incurred, including income and expenses relating to transactions with other constituents of the Company, whose business results are regularly reviewed by the chief operating decision maker. Profit before tax is mostly used as performance measure for segment reporting. The review is carried out in order to make decisions about resources to be allocated to a particular segment and to assess its performance, and for which there is separate financial information. Segments of the Group and the Company include the life insurance and non-life insurance segments.

Distribution of costs between life and non-life insurance segments

Investment income, realised and unrealised profits and losses, expenses and compensations arising from nonlife insurance, are distributed to the non-life segment.

Investment income, realised and unrealised profits and losses, expenses and compensations related to life insurance are included directly in the life insurance segment.

Income and expenses from investments, realized and unrealized profits and losses, expenses and compensations arising from the investment of capital and reserves are distributed to life and non-life segments depending on the allocation of the related assets or shares in the Group's provisions.

A significant amount of direct administrative costs are directly debited to life and non-life insurance segments. The Group allocates administrative costs that cannot be allocated directly to life or non-life insurance on the basis of an analysis of the time spent by the administration employee on life-insurance and non-life insurance matters. The allocation of stated costs within a particular segment to the corresponding type of insurance is made on the basis of the share in the gross premium policy of the appropriate type of insurance. Commissions are recorded separately to the life and non-life insurance segments.

Allocation of capital, reserves and assets

Property and equipment, intangible assets and investment property are allocated to the non-life segment, unless directly related to life insurance segment. Financial investments are allocated in accordance with sources of funding. Provisions are allocated according to the source of related financial assets while legal and other provisions are allocated to each segment based on the results of the related segment. Other receivables and liabilities are allocated to those segments from which they arise.

2.35. Key sources of estimation uncertainty and critical accounting judgments in applying the Group's accounting policies

/i/ Impairment losses on loans and receivables

The need for impairment of assets carried at amortised cost is estimated as described in Note 2.17/iii/ impairment of financial assets. The provision for impairment of a certain receivable is based on the Management's best estimate of the present value of expected future cash flows.

In estimating such cash flows, the Management assesses the debtor's financial position and the estimated fair value of insurance instruments. Any asset which has undergone impairment is evaluated individually and the function of credit risk helps to independently approve a recovery strategy and assessment of realizable cash flows.

The gross amount of loans and receivables, and the rate of recognised impairment loss at the end of the year are as follows:

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
Gross exposure (HRK'000) 648,392 672,798 400,962 425,203
Impairment rate (%) 21% 23% 34% 36%

The change in the impairment rate by 1 pp (as a result of a change in the expected cash flows and/or fair value of the collaterals) on the gross amount of the above loans and receivables would lead to an increase/reversal of impairment in the amount of HRK 6,484 thousand (31 December 2019: HRK 6,728 thousand) for the Company and HRK 4,010 thousand (2019: HRK 4,252 thousand) for the Group.

/ii/ Estimation uncertainty relating to the forming of provisions

The most significant estimates in terms of the Group's financial statements pertain to the forming of technical reserves. In the forming of technical reserves, the Group applies legal regulations. Actuaries included in valuation of technical provisions have adequate knowledge and experience. The Group's staff includes certified actuaries. The Management believes that the current level of technical provisions is sufficient.

The Group forms reserves for unexpired risks arising from non-life insurance where it is expected that the claims and administrative expenses likely to arise upon the expiry of the financial year for contracts concluded before that date will exceed the unearned premium from such contracts.

Expected cash flows relating to claims and expenses are estimated on the basis of experience of the previous contract term and adjusted for significant individual losses which are not expected to recur. The liability adequacy test was performed on all types of insurance. The Management believes that the current amount of provisions is sufficient.

Insurance risk management is described in detail in Note 2.36, while the reserves for insurance contracts are analysed in Note 2.22. The sensitivity analysis of technical provisions is presented in Note 2.36.

/iii/ Fair valuation of investment property

Fair valuation of investment property of the Company and the Group is subjective in nature due to individual nature of each property, location and the expected future rental income. The management engages external appraisers to determine the fair value of the property. Fair value techniques, key inputs and sensitivity analysis are presented in Note 2.38 Fair value.

/iv/ Estimation of the useful life of right-of-use assets

We distinguish between lease agreements made for a fixed period, for an indefinite period or for a fixed period with an extension option.

In the case of real property and office leases, the Company and the Group consider each lease contract and evaluate whether it is possible to extend it after its planned completion if it is defined as a fixed term contract or estimate the duration of the lease in case of contract made for indefinite period. The estimated life expectancy is based on historical experience and business plans for the future operations of the Company and the Group.

In case of lease agreements made for fixed period, management considers all facts and circumstances that create an economic incentive to exercise an extension option, or not exercise a termination option.

During the current financial year, the financial effect of revising lease terms to reflect the effect of exercising extension options was an increase in recognised lease liabilities and right-of-use assets of HRK 1.2 million for the Company and the Group ( 2019: HRK 1.3 million).

2.36. Insurance risk management

Underwriting risk pertains to the risk that may arise if actual payments of claims and compensations exceed the net book amount of insurance liabilities due to coincidence, error and/or change in circumstances. Underwriting risk includes the risk of the occurrence of a loss event, risk of determining the amount of premium (setting the tariff), the risk of forming provisions and the risk of reinsurance.

Premium risk is present at the moment of issuing the policy, before the insured event occurs. There is a risk that the costs and losses which may occur might be greater than the premiums received. The provision risk represents the risk of having the absolute amount of technical provisions wrongly assessed or of having the actual losses vary around the statistical mean value. Non-life underwriting risk also includes the risk of disaster which arises from highly extraordinary events which are not sufficiently covered by the premium risk or provision risk. Life underwriting risk includes biometrical risk (which involves mortality, longevity, risk of becoming ill or disability risk) and the lapse risk. Lapse risk represents a higher or lower rate of withdrawal from policies, interruptions, changes in capitalization (cessation of payments of premium) and surrender.

The Group manages its underwriting risk through underwriting limits, approval procedures for transactions that involve new products or that exceed set limits, through tariff determination, product design and management of reinsurance. The underwriting strategy aims at diversity which will ensure a balanced portfolio, and which is based on a large portfolio of similar risks for several years, which reduces the variability of results. As a rule, all non-life insurance contracts are concluded on a yearly basis and the policyholders have the right to decline renewal of contract or to change the contract terms upon renewal.

The Group transfers a portion of the risk to reinsurance in order to control its exposure to losses and protect capital resources. The Group purchases a combination of proportional and non-proportional reinsurance contracts to reduce the net exposure to a particular risk depending on the type of insurance.

Underwriting risk in the Group is monitored by the actuaries within the scope of their tasks and the Risk Management Department, in agreement with them, takes the indicators in order to include the risks in the risk management process at the overall Group level.

A report on the adequacy of provisions and insurance premium is submitted by the appointed certified actuary, while a report on the adequacy of reinsurance program based on which is confirmed adequacy of its own part is submitted by the actuarial function.

Concentration of insurance risk

A key aspect of underwriting risk is that the Group is exposed to is the degree of underwriting risk concentration which determines the extent to which a particular event or a series of events may affect the Group's liabilities. Such concentrations may arise from a single insurance contract or through a number of related contracts which may result in a similar liability. An important aspect of the insurance risk concentration is that it may arise from the accumulation of risk through different types of insurance.

Concentration risk may arise from events that are not frequent but with considerable consequences such as natural disasters, in situations where the Group is exposed to unexpected changes in trends, for example unexpected changes in human mortality or in policyholder behaviour; or where significant litigation or regulatory risks could cause a large single loss or have a pervasive effect on a large number of contracts.

The concentration of insurance risk before and after reinsurance, or retrocession in relation to the type of accepted insurance risk is shown below with reference to the carrying value of claims and benefits (gross and net of reinsurance) arising under the insurance contract:

Company 31 Dec. 2020 31 Dec. 2019
Gross
claims
incurred
Reinsuranc
e share of
claims
incurred
Net claims
incurred
Gross
claims
incurred
Reinsuranc
e share of
claims
incurred
Net claims
incurred
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Accident insurance 31,174 (8) 31,166 30,456 (409) 30,047
Health insurance 160,902 11 160,913 189,647 - 189,647
Road motor vehicle insurance 217,794 (1,059) 216,735 253,627 (3,133) 250,494
Railroad insurance 2,346 - 2,346 1,089 - 1,089
Aircraft insurance 1,116 (427) 689 (2,944) 3,642 698
Vessel insurance 4,662 (3,609) 1,053 20,410 (16,409) 4,001
Insurance for goods in transit 1,330 (607) 723 3,635 (822) 2,813
Insurance against fire and
natural disasters
387,688 (258,380) 129,308 102,068 (48,057) 54,011
Other property insurance 247,734 (13,703) 234,031 311,480 (45,072) 266,408
Motor liability insurance 321,338 (12,001) 309,337 277,743 (12,946) 264,797
Aircraft liability insurance 177 (6) 171 97 (1) 96
Vessel liability insurance (12,218) 354 (11,864) (5,084) 845 (4,239)
Other types of liability
insurance
127,674 (6,153) 121,521 90,699 (1,547) 89,152
Loan insurance/credit
insurance
(30,999) (1,916) (32,915) (69,572) (1,575) (71,147)
Guarantee insurance 767 (65) 702 317 - 317
Miscellaneous financial loss
insurance
63,271 (50,550) 12,721 5,839 64 5,903
Legal expenses insurance 421 9 430 330 5 335
Assistance 5,334 - 5,334 3,695 - 3,695
Total non-life insurance 1,530,511 (348,110) 1,182,401 1,213,532 (125,415) 1,088,117
Life insurance 477,237 10 477,247 496,070 (10) 496,060
Annuity insurance 2,887 - 2,887 14,756 - 14,756
Additional insurance with life
insurance
1,514 - 1,514 2,299 - 2,299
Life or annuity insurance
where the policyholder
bears the investment risk
4,803 - 4,803 (166) - (166)
Total life insurance 486,441 10 486,451 512,959 (10) 512,949
Total 2,016,952 (348,100) 1,668,852 1,726,491 (125,425) 1,601,066

Group:

31 Dec. 2020 31 Dec. 2019
Gross Reinsurance Gross Reinsurance
claims share of
claims
Net claims claims share of Net claims
incurred incurred incurred claims incurred
incurred incurred
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Accident insurance 44,726 (46) 44,680 38,526 (319) 38,207
Health insurance 150,260 105 150,365 179,773 64 179,837
Road motor vehicle insurance 256,861 (1,433) 255,428 294,775 (2,932) 291,843
Railroad insurance 2,346 - 2,346 1,089 - 1,089
Aircraft insurance 1,116 (427) 689 (2,944) 3,642 698
Vessel insurance 4,661 (3,609) 1,052 20,410 (16,409) 4,001
Insurance for goods in transit 994 (569) 425 3,570 (778) 2,792
Insurance against fire and
natural disasters
391,852 (259,343) 132,509 107,566 (47,635) 59,931
Other property insurance 253,020 (14,403) 238,617 322,057 (47,812) 274,245
Motor liability insurance 445,159 (12,897) 432,262 403,105 (13,315) 389,790
Aircraft liability insurance 177 (6) 171 97 (1) 96
Vessel liability insurance (12,218) 354 (11,864) (5,084) 845 (4,239)
Other types of liability
insurance 127,646 (6,327) 121,319 90,871 (1,694) 89,177
Loan insurance/credit
insurance (18,137) (3,961) (22,098) (62,402) (3,702) (66,104)
Guarantee insurance 769 (65) 704 430 - 430
Miscellaneous financial loss
insurance 64,176 (50,550) 13,626 6,628 63 6,691
Legal expenses insurance 423 11 434 329 4 333
Assistance 7,720 - 7,720 10,366 - 10,366
Total non-life insurance 1,721,551 (353,166) 1,368,385 1,409,162 (129,979) 1,279,183
Life insurance 549,535 (119) 549,416 602,751 (10) 602,741
Annuity insurance 2,888 - 2,888 14,757 - 14,757
Additional insurance with life
insurance 2,690 - 2,690 3,690 - 3,690
Life or annuity insurance
where the policyholder 13,262 - 13,262 4,068 - 4,068
bears the investment risk
Total life insurance 568,375 (119) 568,256 625,266 (10) 625,256
Total 2,289,926 (353,285) 1,936,641 2,034,428 (129,989) 1,904,439

The Management believes that the non-life insurance has no significant exposure to any client group insured by social, professional, generation or similar criteria. The greatest likelihood of significant losses could arise from catastrophic events, such as floods, hail, storms or earthquake damage. The techniques and assumptions that the Group uses to calculate these risks include:

  • Measurement of geographical accumulations,
  • Assessment of probable maximum losses,
  • Excess of loss reinsurance,
31 Dec. 2020 31 Dec. 2020 31 Dec. 2019 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Reinsurance
coverage
Retention Reinsurance
coverage
Retention
Motor – third party liability Unlimited 7,500 Unlimited 3,750
Fire 551,250 11,250 551,250 11,250
Motor hull insurance - 11,250 14,438 563
Machinery breakage 551,250 11,250 551,250 11,250
Construction /assembly 551,250 11,250 551,250 11,250
Theft 551,250 11,250 551,250 11,250
Vessels 157,625 4,875 84,375 5,625
Other liability 71,250 3,750 73,125 1,875
Earthquake 1,155,000 45,000 551,250 11,250
Flood 551,250 11,250 551,250 11,250

The table below presents reinsurance coverage and retention of the Company by type of insured event:

The table below presents reinsurance coverage and retention of the Group by type of insured event:

31 Dec. 2020 31 Dec. 2020 31 Dec. 2019 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Reinsurance
coverage
Retention Reinsurance
coverage
Retention
Motor – third party liability Unlimited 11,301 Unlimited 7,503
Fire 856,493 12,755 855,579 12,748
Motor hull insurance 6,182 11,777 20,439 1,013
Machinery breakage 806,752 12,755 806,459 12,748
Construction /assembly 806,752 12,755 806,459 12,748
Theft 767,665 12,755 764,981 12,761
Vessels 157,914 4,894 84,664 5,648
Other liability 77,657 4,992 79,512 3,108
Earthquake 1,500,189 47,260 896,477 13,494
Flood 826,346 12,755 825,808 12,748

Non-life insurance

The basic indicator of underwriting risk is the claims (loss) ratio. The following tables present claims ratios, cost ratios and combined ratios as well as the claims ratio net of reinsurance.

Comparison of claims and costs ratio for 2020 and 2019:

Company Company Group Group
Non-life insurance 31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
Claims ratio 66.98% 54.10% 64.11% 53.21%
Cost ratio 35.40% 37.72% 36.00% 38.00%
Combined ratio 102.38% 91.82% 100.11% 91.22%
Claims ratio, net 55.77% 55.77% 57.35% 54.96%

Note: The ratio calculation method is set out in Note 25.8. Analysis of claim (loss) ratios, cost ratios and combined ratios. In the ratio calculation for the Group, only Group companies involved in the insurance and reinsurance activities were considered.

Life insurance

The primary risks in life insurance and non-life insurance for which mathematical provision is formed are interest rate risk and biometrical risks. Interest rate risk is processed through market risks, and biometrical risks are monitored on the basis of actuarial analyses.

Interest included in the Mathematical
provisions*
Share Mathematical
provisions*
Share
tariff is in the range of as at 31 Dec. 2020 as at 31 Dec. 2019
in HRK'000 % in HRK'000 %
[0, 1] 331,998 13% 90,030 4%
[1, 3] 1,246,441 49% 1,402,910 56%
[3, 4] 719,251 28% 735,011 29%
[4, 5] 265,683 10% 293,188 12%
[5, 6] 2,112 0% 2,450 0%
2,565,485 100% 2,523,589 100%

Analysis of mathematical provisions according to guaranteed interest rate for the Company is as follows:

* The mathematical provision is the mathematical provision for agreed sums and mathematical provision for additional sums.

Interest included in the
tariff is in the range of
Mathematical
provisions*
as at 31 Dec. 2020
Share Mathematical
provisions*
as at 31 Dec. 2019
Share
in HRK'000 % in HRK'000 %
[0, 1] 331,998 11% 90,030 3%
[1, 3] 1,481,787 49% 1,595,359 54%
[3, 4] 940,268 31% 973,742 33%
[4, 5] 266,083 9% 293,540 10%
[5, 6] 2,112 0% 2,450 0%
3,022,248 100% 2,955,121 100%

The analysis of mathematical provisions for the Group according to guaranteed interest rate is as follows:

* The mathematical provision is the mathematical provision for agreed sums and mathematical provision for additional sums.

The table above shows the mathematical provision according to guaranteed interest rates. The yield on life insurance investment is presented in the following table and it is sufficient to cover the required interest for the life insurance portfolio.

Yield on mathematical provision

Company 2020 2019
in HRK'000 in HRK'000
Average balance of mathematical provision 2,513,947 2,417,608
Yield on investment in mathematical provision 83,195 116,564
Annual yield on mathematical provision 3.31% 4.82%
Average annual yield on mathematical provision for the past 2 years 4.05% 4.88%
Group 2020 2019
in HRK'000 in HRK'000
Average balance of mathematical provision 2,959,791 2,818,211
Yield on investment in mathematical provision 98,884 131,107
Annual yield on mathematical provision 3.34% 4.65%
Average annual yield on mathematical provision for the past 2 years 3.98% 5.22%

The sensitivity of the present value of future profits to changes in significant variables

Profit or loss and insurance liabilities are mainly sensitive to changes in mortality, rates costs and the discount rate used for the purposes of the liability adequacy test.

The Group assessed the impact of changes in key variables that may have a material effect on the present value of future profits (PVFP) at the end of the year. For each period, the projection is the calculated profit (vector profit), and PVFP is calculated as the present value of profits with a discount rate risk.

The table below shows the sensitivity analysis for life insurance.

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Change in liabilities Change in liabilities Change in liabilities Change in liabilities
Interest rate -0,5% 9,484 101,755 21,755 114,987
Mortality +10% 1,333 1,717 4,443 6,283
Expenses +10% 25,968 28,240 29,862 34,784

For life assurance contracts that cover policyholder's death, there is no significant geographical concentration of risk, although the concentration of the amount at risk may impact the ratio of insurance payment on the portfolio level. Amounts at risk for life assurance are as follows:

Company 2020 2019
Insurance type in HRK'000 % in HRK'000 %
Life assurance – traditional products 2,186,744 91% 2,480,309 90.6%
Unit-linked life assurance products 220,116 9% 256,351 9.4%
As at 31 December 2,406,860 100% 2,736,660 100%
Group 2020 2019
Insurance type in HRK'000 % in HRK'000 %
Life assurance – traditional products 5,039,369 93.4% 6,432,541 94.6%
Unit-linked life assurance products 355,839 6.6% 369,478 5.4%
Company Group
Sum insured per policy Total sum insured before reinsurance Total sum insured before reinsurance
in HRK in HRK'000 % in HRK'000 %
< 40,000 1,687,947 32.1% 3,215,282 35.8%
40,001 - 60,000 548,029 10.4% 932,803 10.4%
60,001 - 80,000 813,842 15.5% 1,229,617 13.7%
80,001 - 100,000 369,302 7.0% 676,381 7.5%
100,001 - 125,000 466,487 8.9% 798,284 8.9%
125,001 - 150,000 203,126 3.9% 352,065 3.9%
150,001 - 250,000 714,917 13.6% 1,056,526 11.8%
250,001 - 500,000 260,106 5.0% 461,649 5.1%
> 500,001 187,860 3.6% 255,621 2.8%
As at 31 December 2020 5,251,616 100% 8,978,228 100%
< 40,000 1,784,501 32.1% 3,574,492 36.7%
40,001 - 60,000 574,453 10.3% 915,741 9.4%
60,001 - 80,000 857,550 15.4% 1,376,917 14.2%
80,001 - 100,000 418,199 7.5% 677,933 7.0%
100,001 - 125,000 516,091 9.3% 909,958 9.4%
125,001 - 150,000 287,293 5.2% 564,471 5.8%
150,001 - 250,000 662,568 11.9% 981,236 10.1%
250,001 - 500,000 266,491 4.8% 463,752 4.8%
> 500,001 184,945 3.3% 264,643 2.7%
As at 31 December 2019 5,552,091 100% 9,729,143 100%

Tables for long-term insurance contracts are presented below and provide an overview of the concentration of risk through nine groups of contracts grouped by sum insured per policy.

The Group applies the calculation of the present value of future profits or PVFP for the purposes of managing insurance risk sensitivity. The base run refers to the calculation of liabilities using assumptions for the best estimate calculation. The base run represents the calculation by applying the assumptions set out in in Note 2.37 during the liability adequacy test. For each policy income from premiums and investments is calculated, and costs are calculated on the basis of administrative costs and claims expenses.

Changes in variables represent reasonable possible changes which, had they occurred, have led to significant changes in insurance liabilities at the reporting date. The reasonably possible changes represent neither expected changes in variables nor worst case scenarios. Changes in each variable were analysed, whereby all other assumptions remained unchanged, and changes in value of the underlying assets were ignored.

The sensitivity to changes in mortality was calculated by reduction in mortality for pension products by 10% and an increase in mortality for other products by 10%, while the sensitivity to changes in costs was calculated by increasing the costs of portfolio maintenance by 10%.

The PVFP results show that changes in interest rates have the most significant effect on profit or loss and the amount of technical provisions.

Non-life insurance

In non-life insurance variables, which would have the greatest impact on insurance liabilities relate to legal claims from auto insurance liability. Obligations relating to judicial damages are sensitive to legal, judicial, political, economic and social trends. The Management Board believes that it is not practicable to quantify the sensitivity of non-life insurance to changes in these variables.

2.37. Principal assumptions that have the greatest effect on recognised insurance assets, liabilities, income and expenses

/i/ Non-life insurance

On the balance sheet date provisions are created for the estimated final cost of settling all claims resulting from events occurred by that date, whether reported or not, together with relevant costs of processing such claims, decreased by amounts already paid. The liability for reported but unsettled claims is estimated separately for every individual claim, taking into consideration the circumstances, available information from the claims adjuster and historical evidence of amounts of similar claims. Individual claims are regularly examined and provisions are regularly updated when new information is available. The assessment of provision for incurred, but unreported losses (IBNR) are generally subject to a greater degree of uncertainty than the provision for reported losses. IBNR provisions are estimated by the Company's actuaries.

Depending on the feature of each insurance type, the Group's portfolio and the form and quality of available data, IBNR provisions are formed using the most appropriate model which is based on deterministic or stochastic methods whose basis is the claims triangle. In order to describe as best as possible future claims development, the selected model may contain one or a combination of several methods.

IBNR provisions are formed according to the lines of business, i.e. homogeneous risk groups.

For long-tail claims, the level of provision greatly depends on the assessment of claims development for which there is historical data until the final development. The residual factor of claims development is prudently assessed by using mathematical methods of curves which serve as projections of observed factors or which are based on actuarial assessment.

The actual method which is used depends on the year of claim occurrence and the observed historical development of claims. To the extent that these methods use historical claim rates, the past pattern of claim rates is assumed to recur in the future. There are reasons for partial fulfilment of the above, so the methods should be modified. Possible reasons may be:

  • economic, political and social trends (which cause a different level of inflation than expected);
  • changes in the combination of the types of insurance contracts which are acquired;
  • random variations, including the effect of major losses,

IBNR provisions are initially estimated in gross amount and a special calculation is performed in order to assess the reinsurance portion.

Discounting

Except for reported rental claims, non-life insurance provisions are not discounted. The provisions for liability insurance which are payable in annuities are determined as the current value of future liabilities based on an interest rate curve of own portfolio, the annual rate of adjustment of the rent and the Mortality Tables for the Republic of Croatia for the period from 2010 – 2012.

/ii/ Life insurance

Mathematical provisions are calculated by the net prospective method using rational actuarial assumptions, in accordance with the guidelines issued by HANFA or Group companies regulator. The guaranteed technical interest rate in insurance policies ranges from 0 % to 6 %, depending on the original (historic) tariff.

In the case of death and survival, policyholders are entitled to a share in the Company's profit realised by life insurance funds management. For policies concluded after 31 December 2017, cost and mortality are the only possible sources of profit. Shares in profit are calculated once a year, at the earliest at the end of the first or second year of the insurance term, depending on the tariff. The amount of the share in the profit is determined by the Management Board.

The Company uses mortality tables for Croatia for the period 2010 to 2012 for the calculation of mathematical reserves.

/ii/ Life insurance (continued)

For the purpose of the calculation of mathematical reserves the Company:

  • for insurance contracts concluded before 2010, an interest rate of 3% was used (the maximum rate prescribed by HANFA is 3.3%),

  • for insurance contracts concluded in 2010 the interest rate used was 3% and 2.75% (the maximum rate prescribed by HANFA is 3%),

  • for insurance contracts concluded after 2010 until 30 June 2016, the interest rate used was in range 2.75%- 1% (the maximum rate prescribed by HANFA is 2.75%).

  • for insurance contracts concluded after 1 July 2016, the interest rate used was in range 1.75%-0%, (the maximum rate prescribed by HANFA is 1.75% for contracts with a currency clause and 2% for contracts in HRK),

  • for insurance contracts concluded after 1 January 2018, the interest rate used was 1%-0%, and interest rate of 1.20% was used for insurance contracts with a contractual duration of 5 years (the maximum rate prescribed by HANFA is 1%, and 1,75% for insurance contracts with a contractual duration of 5 years).

Additionally, in the Group, for purpose of the calculation of mathematical reserves in Bosnia and Herzegovina for insurance contracts concluded before 1.11.2017, an interest rate of 2% was used, and for insurance contracts concluded after 1.11.2017, an interest rate of 1.7% and 1.5%. For contracts concluded until 30.6.2015. the Insurance Supervision Agency of the Federation of BiH prescribed a maximum rate of 5%, and 2.75% for contracts concluded after that period. For the purpose of the calculation of mathematical reserves in Northern Macedonia for insurance contracts concluded before 2014, an interest rate of 3.5% and 4% for collective insurance contracts was used, for insurance contracts concluded before 2014, and an interest rate 3% is used for insurance contracts contracted during the first two months of 2014 (this was the maximum rate prescribed by the Insurance Supervision Regulatory Agency in that period). For insurance contracts contracted after March 2014 and during 2015, the interest rate is 2.75% (which is also the maximum rate prescribed by the Insurance Supervision Regulatory Agency). For insurance contracts contracted after 2016, the interest rate is 2.5% (the maximum rate prescribed by the Insurance Supervision Regulatory Agency is 2.5%). For the purposes of calculating the mathematical reserve for insurance contracts contracted during 2018, the interest rate for CroInvest Flexi and malignant diseases tariffs is 1%, and for insurance contracts contracted with the start of insurance after June 1, 2020, the interest rate is 2%.

Profit or loss and equity sensitivity to changes in significant variables

Profit or loss and insurance liabilities are mainly sensitive to changes in the rate of investment and the rate of costs estimated for the calculation of the liability adequacy.

Terms and conditions of insurance contracts that have a significant effect on the amount, duration, and uncertainty of future cash flows

The Group offers different types of non-life insurance, mainly motor vehicles, property, liability insurance, marine insurance, transport insurance, and accident insurance. The main source of uncertainty affecting the amount and timing of future cash flows arises from the uncertainty of the occurrence of future insured events as well as the uncertainty associated with their amounts. The amount payable under individual claims is limited by the insured amount as established in the insurance policy.

Other significant sources of uncertainty related to non-life insurance result from legislation that entitles policyholders to report a claim before the statute of limitation, which occurs three years from the first notification of the claim, but not later than five years from the beginning of the year after the year of occurrence. This stipulation is particularly important in cases of permanent disability under accident insurance, due to difficulties in estimating the period between the occurrence of the accident and the confirmation of permanent consequences thereof.

The portfolio of non-life insurance does not include products that warrant unlimited coverage, while the maximum amount for which the insurer may be held liable per each policy due to the occurrence of one loss event is always limited by the contractually agreed insured sum. The exception to this rule is motor vehicles liability insurance in the Green Card Insurance System member states that have unlimited coverage. Since legal provisions in motor vehicles liability insurance prescribe the application of insured sums in the state where the damage occurred, this risk cannot be completely avoided, but it can be transferred through appropriate reinsurance contracts.

2.38. Financial risk management

The Group's primary objective in financial and underwriting risk management is to maintain a level of capital which is adequate for the scope and types of insurance it transacts, and with due consideration of the risks it is exposed to. The Management recognizes the importance of having an efficient and effective risk management system.

Competent regulatory bodies control the Company's and Group solvency in order to ensure that there is coverage for liabilities arising from possible economic changes or natural disasters.

The Group actively manages its assets by using an approach which balances quality, diversification, harmonization of assets and liabilities, liquidity and return on investments. Management examines and approves portfolios, determines the limits and supervises the process of managing assets and liabilities. Due attention is also given to the compliance with the rules established by the Insurance Act.

Transactions with financial instruments result in the Group assuming financial risks. These risks include market risk, credit risk and liquidity risk. Each of these risks is described below, together with a summary of the methods used by the Group to manage such risks.

Market risk

Market risk includes currency risk, interest rate risk and price risk. Market risk is the fluctuation risk of future cash flows fair value of financial instruments resulting from changes in market prices. The comprehensive system of market risk management is prescribed by a series of internal acts of the Group.

a) Currency risk - the risk of fluctuation of fair value or cash flows under financial instruments resulting from changes in foreign currency exchange rates.

The Group is exposed to the risk of exchange rate fluctuations through its transactions in foreign currencies, mostly in euros. The Group is exposed to currency risk through its investments in debt securities, deposits, loans and other investments, and through premiums, claims and technical provisions under insurance policies with a currency clause. The Group manages foreign exchange risk by attempting to reduce the difference between assets and liabilities denominated in foreign currency or with a currency clause. Investments for covering mathematical provisions are mostly denominated in Euro, since most of the mathematical provisions are also denominated in Euro. The Group actively uses derivatives in order to hedge against currency risk exposure. An analysis of the sensitivity of financial assets to the exchange rate fluctuations is given below, noting that the stated effects of financial assets and liabilities on profit/loss would be partially compensated by the effects on non-financial liabilities (technical or mathematical provisions):

2020 2019
Impact on
profit before
tax
Impact on
comprehensive
income
Impact on
profit before
tax
Impact on
comprehensive
income
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Company
Change of exchange rate by 1% 14,367 5,805 16,444 4,379
Group
Change of exchange rate by 1% 18,419 5,805 17,839 4,651

At the reporting date, the currency structure of the Company's assets and liabilities is as follows:

Company in HRK'000 31 December 2020 31 December 2019
HRK EUR Other
currencies
Total HRK EUR Other
currencies
Total
Assets
Investments in subsidiaries, associates and participation in
joint ventures
376,516 - - 376,516 279,111 - - 279,111
Held-to-maturity investments 1,279,168 803,167 - 2,082,335 1,208,906 963,481 - 2,172,387
Available-for-sale financial assets 1,717,419 2,649,645 169,098 4,536,162 2,190,151 2,099,086 157,542 4,446,779
Financial assets at fair value through profit or loss 4,168 315,912 101,473 421,553 24,464 361,905 107,208 493,577
Loans and receivables 680,007 338,928 - 1,018,935 745,184 460,146 - 1,205,330
Reinsurance share in technical provisions 271,654 60,388 142,827 474,869 174,602 24,376 14,555 213,533
Insurance contract and other receivables 706,625 79,594 4,795 791,014 717,217 136,209 7,595 861,021
Cash and cash equivalents 383,521 111,815 17,600 512,936 100,619 23,772 929 125,320
Total assets 5,419,078 4,359,449 435,793 10,214,320 5,440,254 4,068,975 287,829 9,797,058
Liabilities
Technical provisions 3,602,085 3,151,795 281,376 7,035,256 3,466,287 3,087,521 176,620 6,730,428
Provisions 86,539 - - 86,539 102,717 - - 102,717
Financial liabilities 49,790 234,488 - 284,278 40,528 231,139 - 271,667
Liabilities arising from insurance contracts, other liabilities
and deferred income
446,904 94,617 7,328 548,849 510,248 38,123 9,348 557,719
Total liabilities 4,185,318 3,480,900 288,704 7,954,922 4,119,780 3,356,783 185,968 7,662,531
Foreign currency gap 1,233,760 878,549 147,089 2,259,398 1,320,474 712,192 101,861 2,134,527

The analysis of the currency structure of the Group's assets and liabilities at the reporting date is as follows:

Group in HRK'000 31 December 2020
31 December 2019
HRK EUR Other
currencies
Total HRK EUR Other
currencies
Total
Assets
Investments in subsidiaries, associates and participation in
joint ventures
75,211 - 1,382 76,593 76,281 - 1,309 77,590
Held-to-maturity investments 1,279,168 852,056 38,559 2,169,783 1,208,906 1,035,301 71,054 2,315,261
Available-for-sale financial assets 1,738,033 2,957,182 428,433 5,123,648 2,207,639 2,423,456 281,250 4,912,345
Financial assets at fair value through profit or loss 4,168 315,912 139,355 459,435 24,464 367,033 127,128 518,625
Loans and receivables 429,737 345,619 396,166 1,171,522 495,940 466,423 389,797 1,352,160
Reinsurance share in technical provisions 271,654 52,359 164,252 488,265 174,602 24,533 27,244 226,379
Insurance contract and other receivables 743,751 81,954 76,339 902,044 748,583 139,847 77,777 966,207
Cash and cash equivalents 465,827 149,277 54,321 669,425 142,745 25,381 49,241 217,367
Total assets 5,007,549 4,754,359 1,298,807 11,060,715 5,079,160 4,481,974 1,024,800 10,585,934
Liabilities
Technical provisions 3,602,085 3,483,994 949,940 8,036,019 3,466,287 3,393,367 834,014 7,693,668
Provisions 94,063 - 3,896 97,959 109,578 - 4,709 114,287
Financial liabilities 63,972 223,857 36,063 323,892 40,872 218,344 42,800 302,016
Liabilities arising from insurance contracts, other liabilities
and deferred income
470,059 97,463 55,089 622,611 541,412 41,421 51,178 634,011
Total liabilities 4,230,179 3,805,314 1,044,988 9,080,481 4,158,149 3,653,132 932,701 8,743,982
Foreign currency gap 777,370 949,045 253,819 1,980,234 921,011 828,842 92,099 1,841,952

b) Interest rate risk

Interest rate risk is the risk of fluctuation in fair value or cash flows under financial instruments resulting from changes in market interest rates. The Group is exposed to interest rate risk on the basis of financial instruments whose value is sensitive to interest rate changes.

Interest rate changes do not affect the level of technical non-life provisions, while the mathematical life reserve is discounted using the technical rate of interest of a particular product or the maximum interest rate stipulated by HANFA, which cannot be higher than the weighted average yield on mathematical reserve assets in the last three years.

The Group monitors this exposure through periodic reviews of its asset and liability positions. The Group intends to harmonize future earnings from such assets with liabilities under insurance by purchasing state bonds and other financial instruments with defined cash flows or for which cash flows can be estimated. However, considering the relatively short duration of such assets and longer period of duration of liabilities under life insurance, the Group is exposed to interest rate risk.

An analysis of the sensitivity of financial assets to a change in market interest rates is given below:

2020 2019
Impact on
Impact on
profit/loss
comprehensive
before tax
income
Impact on
profit/loss before
tax
Impact on
comprehensive income
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Company
Change in interest rate by
+/- 100 bps
- (199,268)/199,268 - (233,486)/233,486
Group
Change in interest rate by
+/- 100 bps
- (239,851)/239,851 - (267,239)/267,239

c) Other price risks

The equity securities risk is caused by the fluctuation of fair value or cash flows in connection with financial instruments resulting from changes in market prices (which are not the result of interest rate risk or foreign exchange risk), whether this involves changes caused by factors relatable to an individual financial instrument or its issuer or if there are other factors which effect all similar financial instruments being traded in the market.

The marketable equity securities portfolio, which is presented in the balance sheet at fair value, exposes the Group to this risk. The Group's portfolio comprises securities of various issuers, and the concentration risk in any individual company is monitored and limited by legal requirements and the adopted limits.

The Group assesses, or measures, and controls the exposure to market risk by monitoring exposure to investment, establishing the limits and powers of investment, and through a series of statistical and other quantitative risk measures.

Price risk analysis

2020 2019
Impact on
profit/loss after
tax
Impact on
comprehensive
income
Impact on
profit/loss after
tax
Impact on
comprehensive
income
Company in HRK'000 in HRK'000 in HRK'000 in HRK'000
Change in price by +/- 5% 859/(859) 36,410/(36,410) 2,229/(2,229) 30,469/(30,469)
Group
Change in price by +/- 5% 2,161/(2,161) 37,237/(37,237) 3,199/(3,199) 30,498/(30,498)

Credit risk

Credit risk is the risk that one contractual party to a financial instrument might cause the other party to suffer financial losses as a result of failure to fulfil its obligations.

The Group is exposed to credit risk through the following financial assets:

  • reinsurance share in claims provisions
  • receivables from reinsurance under settled claims
  • receivables from policyholders
  • deposits and given loans
  • debt securities (bonds and commercial bills)
  • receivables from insurance brokers and other receivables
  • cash at bank

The Group manages this risk by a rigorous up-front analysis of credit risk and exposure monitoring, regular reviews carried out by the Management and regular meetings held to monitor the credit risk development. The Group manages credit risk and continuously monitors exposure to credit risk. Assessments of creditworthiness of all policyholders are made, and collaterals are collected prior to payment of granted loans or renewal of such loans.

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

Credit risk exposure Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Investments in debt securities 5,890,289 6,009,794 6,564,658 6,617,634
Investments in bank deposits 508,031 686,296 908,343 1,081,008
Loans 510,904 519,034 263,179 271,152
Reinsurance share in technical provisions 474,869 213,533 488,265 226,379
Insurance contract and other receivables 738,282 847,495 827,503 939,550
Cash and cash equivalents 512,936 125,320 669,425 217,367
8,635,311 8,401,472 9,721,373 9,353,090

Concentration of receivables from the Republic of Croatia as at 31 December

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Government bonds 5,493,510 5,629,545 5,528,786 5,643,952
Bonds of other state institutions - 101,048 - 118,416
Undue interest on bonds 81,756 86,796 81,911 87,238
Other receivables 1,709 1,731 14,300 12,002
5,576,975 5,819,120 5,624,997 5,861,608

The table below shows the company's asset analysis by category according to the ratings by the agencies Standard&Poor's (S&P).

2020 2019 Company Company
S&P S&P 31 Dec. 2020 31 Dec. 2019
u 000 HRK u 000 HRK
Held-to-maturity investments 2,082,335 2,172,387
Ministry of Finance of the Republic of Croatia BBB- BBB- 2,038,398 2,089,838
Croatian Bank for Reconstruction and Development - BBB- - 38,654
(CBRD)
No rating - - 43,937 43,895
Available-for-sale financial assets
Ministry of Finance of the Republic of Croatia
BBB- BBB- 3,807,954
3,536,868
3,837,407
3,622,603
Croatian Bank for Reconstruction and Development
(CBRD) - BBB- - 66,294
Ministry of Finance of Romania BBB- - 54,962 -
Ministry of Finance of Hungary BBB BBB 46,619 22,008
Ministry of Finance of United States - AA+ - 40,765
Rated corporations B- - 10,127 -
- B+ - 13,867
BB+ BB+ 63,463 24,968
BBB- - 38,379 -
A- - 25,062 -
No rating - - 32,474 46,902
Loans and receivables 1,018,935 1,205,330
Rated banks -
A
BBB-
-
-
6,482
342,485
-
Other banks and financial institutions* - - 501,549 343,811
No rating** - - 510,904 519,034
Reinsurance share in technical provisions 474,869 213,533
Rated reinsurers A− A− 28,038 6,791
A A 36,487 22,722
A+ A+ 204,849 75,090
AA− AA− 164,632 85,121
AA AA 4,239 1,291
AA+ AA+ 8,911 4,848
Reinsurers rated by another agency - - 24,337 15,020
No rating - - 3,376 2,650
Insurance contract and other receivables 738,282 847,495
No rating - - 738,282 847,495
Cash and cash equivalents 512,936 125,320
Rated banks
Other banks and financial institutions*
-
-
BBB-
-
-
512,936
10,338
114,982
8,635,311 8,401,472

* Other banks and financial institutions mostly include banks and financial institutions that have no rating and banks and financial institutions that have no rating, but their parent banks have a rating.

** Loans and receivables with no rating relate to loans to related parties, domestic companies with no rating and retail loans that are insured.

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

2020 2019 Group Group
S&P S&P 31 Dec. 2020 31 Dec. 2019
u 000 HRK u 000 HRK
Held-to-maturity investments 2,169,783 2,315,261
Ministry of Finance of the Republic of Croatia BBB- BBB- 2,044,591 2,095,954
Croatian Bank for Reconstruction and BBB- BBB- - 38,654
Development (CBRD)
Ministry of Finance of Macedonia BB- BB- 48,666 50,669
Ministry of Finance of Serbia BB+ BB+ 17,044 78,428
No rating - - 59,482 51,556
Available-for-sale financial assets 4,394,875 4,302,373
Ministry of Finance of the Republic of Croatia
Croatian Bank for Reconstruction and
BBB- BBB- 3,566,106 3,648,704
Development (CBRD) BBB- BBB- - 66,294
Ministry of Finance of Hungary BBB BBB 46,619 22,008
Ministry of Finance of Macedonia BB- BB- 332,157 293,634
Ministry of Finance of Serbia BB+ BB+ 225,526 145,231
Ministry of Finance of Romania BBB- - 54,962 -
Ministry of Finance of United States - AA+ - 40,765
Rated corporations B- - 10,127 -
- B+ - 13,867
BB+ BB+ 63,463 24,968
BBB- - 38,379 -
A- - 25,062 -
No rating - - 32,474 46,902
Loans and receivables 1,171,522 1,352,160
Rated banks - BBB- - 342,485
A - 6,482 -
Other banks and financial institutions* - - 901,861 738,523
No rating** - - 263,179 271,152
Reinsurance share in technical provisions 488,265 226,379
Rated reinsurers A−
A
A−
A
28,038
36,487
6,791
22,722
A+ A+ 204,849 75,090
AA− AA− 164,632 85,121
AA AA 4,239 1,291
AA+ AA+ 8,911 4,848
Reinsurers rated by another agency - - 24,337 15,020
No rating - - 16,772 15,496
Insurance contract and other receivables - 827,503 939,550
No rating - - 827,503 939,550
Cash and cash equivalents 669,425 217,367
Rated banks - BBB- - 29,095
Other banks and financial institutions* - - 669,425 188,272
9,721,373 9,353,090

* Other banks and financial institutions mostly include banks and financial institutions that have no rating and banks and financial institutions that have no rating, but their parent banks have a rating.

** Loans and receivables with no rating relate to loans to related parties, domestic companies with no rating and retail loans that are insured.

Liquidity risk

Liquidity risk is the risk that a sudden and unexpected withdrawal of liabilities might require the Group to liquidate assets in a short time and at a low price. It includes both the risk of being unable to fund assets at appropriate maturities and rates and the risk of being unable to liquidate an asset at a reasonable price and in an appropriate timeframe. The Group has a portfolio of liquid assets as a part of liquidity risk management strategy, which ensures continuation of business and satisfies legal requirements.

Legal claims for damages have been met in a timely manner. The Organizational units for finance monitor the inflows and outflows on a daily basis and develop monthly plans as well as scenarios of deteriorated liquidity. Liquidity risk is taken into account in the assessment of matching assets and liabilities.

The following table shows the amounts of contracted discounted cash flows for financial assets and, for insurance liabilities, the estimated maturity of the amounts recognized in the statement of financial position.

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

The maturity analysis on the reporting date is as follows:

Company in HRK'000 31 December 2020 31 December 2019
Assets No later
than 1
year
1-3 years 3-5 years 5-10 years More
than 10
years
Total No later
than 1
year
1-3 years 3-5 years 5-10 years More
than 10
years
Total
Investments in subsidiaries, associates and
participation in joint ventures
- - - - 376,516 376,516 - - - - 279,111 279,111
Held-to-maturity investments 93,011 351,973 468,063 541,334 627,954 2,082,335 328,838 364,050 451,618 510,163 517,718 2,172,387
Available-for-sale financial assets 117,317 660,825 1,382,448 1,878,909 496,663 4,536,162 195,850 360,976 1,552,812 1,571,555 765,586 4,446,779
Financial assets at fair value through profit or loss 2,390 1,725 4,168 413,270 - 421,553 27,524 1,573 6,506 457,974 0 493,577
Loans and receivables 494,006 245,037 106,781 123,731 49,380 1,018,935 346,501 486,534 144,413 173,786 54,096 1,205,330
Reinsurance share in technical provisions 349,027 62,783 20,476 20,604 21,979 474,869 121,788 36,964 14,469 17,367 22,945 213,533
Insurance contract and other receivables 791,014 - - - - 791,014 861,021 - - - - 861,021
Cash and cash equivalents 512,936 - - - - 512,936 125,320 - - - - 125,320
Total 2,359,701 1,322,343 1,981,936 2,977,848 1,572,492 10,214,320 2,006,842 1,250,097 2,169,818 2,730,845 1,639,456 9,797,058
Liabilities
Technical provisions 2,637,566 1,321,695 1,134,644 884,907 1,056,444 7,035,256 2,373,893 1,155,077 1,174,891 921,196 1,105,371 6,730,428
Provisions 8,993 29,773 29,899 8,730 9,144 86,539 17,169 33,709 31,845 9,555 10,439 102,717
Financial liabilities 16,399 29,495 23,408 57,511 157,465 284,278 17,677 21,028 19,804 51,669 161,489 271,667
Liabilities arising from insurance contracts, other
liabilities and deferred income
503,971 26,805 2,714 6,086 9,273 548,849 523,084 16,487 2,460 5,517 10,171 557,719
Total 3,166,929 1,407,768 1,190,665 957,234 1,232,326 7,954,922 2,931,823 1,226,301 1,229,000 987,937 1,287,470 7,662,531
Maturity mismatch (807,228) (85,425) 791,271 2,020,614 340,166 2,259,398 (924,981) 23,796 940,818 1,742,908 351,986 2,134,527

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

The maturity analysis at the Group's reporting date is as follows:

Group in HRK'000 31 December 2020 31 December 2019
Assets No later
than 1
year
1-3 years 3-5 years 5-10 years More
than 10
years
Total No later
than 1
year
1-3 years 3-5 years 5-10 years More
than 10
years
Total
Investments in subsidiaries, associates and
participation in joint ventures
- - - - 76,593 76,593 - - - - 77,590 77,590
Held-to-maturity investments 114,766 356,015 512,245 558,803 627,954 2,169,783 403,376 387,137 472,399 517,960 534,389 2,315,261
Available-for-sale financial assets 157,921 752,892 1,484,303 1,997,808 730,724 5,123,648 225,363 470,699 1,590,810 1,595,765 1,029,708 4,912,345
Financial assets at fair value through profit or loss 18,887 3,605 10,653 423,878 2,412 459,435 37,305 2,953 9,697 467,778 892 518,625
Loans and receivables 627,518 347,668 134,415 60,408 1,513 1,171,522 411,669 679,126 170,839 89,014 1,512 1,352,160
Reinsurance share in technical provisions 358,627 63,997 21,661 21,123 22,857 488,265 132,259 38,627 15,182 17,367 22,944 226,379
Insurance contract and other receivables 897,517 3,192 1,333 - 2 902,044 964,910 1,069 65 163 - 966,207
Cash and cash equivalents 669,425 - - - - 669,425 217,367 - - - - 217,367
Total 2,844,661 1,527,369 2,164,610 3,062,020 1,462,055 11,060,715 2,392,249 1,579,611 2,258,992 2,688,047 1,667,035 10,585,934
Liabilities
Technical provisions 3,006,864 1,469,926 1,244,734 1,072,938 1,241,557 8,036,019 2,704,646 1,321,293 1,276,741 1,113,617 1,277,371 7,693,668
Provisions 10,283 34,763 30,997 10,399 11,517 97,959 19,078 39,104 32,936 11,109 12,060 114,287
Financial liabilities 24,534 45,843 30,660 62,297 160,558 323,892 22,260 27,452 24,595 58,670 169,039 302,016
Liabilities arising from insurance contracts, other
liabilities and deferred income
572,109 29,073 3,791 8,018 9,620 622,611 594,416 17,757 3,644 7,702 10,492 634,011
Total 3,613,790 1,579,605 1,310,182 1,153,652 1,423,252 9,080,481 3,340,400 1,405,606 1,337,916 1,191,098 1,468,962 8,743,982
Maturity mismatch (769,129) (52,236) 854,428 1,908,368 38,803 1,980,234 (948,151) 174,005 921,076 1,496,949 198,073 1,841,952

The table below shows the future undiscounted cash flows of lease liabilities:

Lease liabilities Company in HRK'000 Group in HRK'000
No later
than 1
year
1-3 years 3-5 years 5-10 years More than
10 years
Total No later
than 1
year
1-3 years 3-5 years 5-10 years More
than 10
years
Total
31 December 2020 21,816 40,200 37,620 84,933 232,253 416,822 30,670 56,380 48,211 89,029 249,962 474,252
31 December 2019 21,883 37,484 34,965 82,663 237,632 414,627 27,882 48,232 42,479 85,490 245,227 449,310

The table below shows the contractual obligations for future investments (note 32):

Contractual obligations for future investments Company in HRK'000 Group in HRK'000
No later
than 1
year
1-3 years 3-5 years 5-10 years More than
10 years
Total No later
than 1
year
1-3 years 3-5 years 5-10 years More
than 10
years
Total
31 December 2020 - 9,921 - - 148,972 158,893 - 9,921 - - 148,972 158,893
31 December 2019 - 3,801 - - 110,968 114,769 - 3,801 - - 110,968 114,769

Fair value

Fair value is the amount that should be received for an asset sold or paid to settle a liability in an arm's length transaction between market participants at the value measurement date. Fair value is based on quoted market prices, where available. If market prices are not available, fair value is estimated by using discounted cash flow models or other appropriate pricing techniques. Changes in assumptions on which the estimates are based, including discount rates and estimated future cash flows, significantly affect the estimates. Therefore, at this point the estimated fair value cannot be achieved from the sale of a financial instrument. The fair value of investments at amortised cost is presented below:

31 Dec. 2020 31 Dec. 2019
Net book
value
Fair value Difference Net book
value
Fair value Difference
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Company
Debt securities 2,082,335 2,339,165 256,830 2,172,387 2,476,605 304,218
Loans 510,904 525,899 14,995 519,034 530,852 11,818
Deposits 508,031 509,435 1,404 686,296 692,933 6,637
3,101,270 3,374,499 273,229 3,377,717 3,700,390 322,673
Group
Debt securities 2,169,783 2,434,028 264,245 2,315,261 2,620,028 304,767
Loans 263,179 264,052 873 271,152 271,374 222
Deposits 908,343 909,746 1,403 1,081,008 1,087,645 6,637
3,341,305 3,607,826 266,521 3,667,421 3,979,047 311,626

Methods of assessment or assumptions in determining fair value

For measuring the fair value, the Group takes into account the IFRS fair value hierarchy rules that reflect the significance of inputs used in the assessment process. Each instrument is assessed individually and in detail. The levels of the fair value hierarchy are determined on the basis of the lowest level and the input data that are important for determining the fair value of the instrument.

Different levels have been defined as follows:

  • Quoted prices (unadjusted) in active markets for identical assets or liabilities (Level 1),
  • Inputs other than quoted prices included within level 1 that are observable for the asset or liability, either directly (that is, as prices or interest rate data) or indirectly (that is, derived from prices or using interest rates) (Level 2),
  • Inputs for the asset or liability that are not based on observable market data (unobservable inputs) (Level 3).

The overview of fair value by individual levels for investments at amortized cost is presented below:

31 Dec. 2020 31 Dec. 2019
Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3 Total
Company in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Debt securities 1,074,835 1,264,330 - 2,339,165 2,432,742 43,863 - 2,476,605
Loans - 525,899 - 525,899 - 530,852 - 530,852
Deposits - - 509,435 509,435 - - 692,933 692,933
1,074,835 1,790,229 509,435 3,374,499 2,432,742 574,715 692,933 3,700,390
31 Dec. 2020 31 Dec. 2019
Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3 Total
Group in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Debt securities 1,114,435 1,319,593 - 2,434,028 2,524,947 95,081 - 2,620,028
Loans - 261,272 2,780 264,052 - 268,458 2,916 271,374
Deposits - - 909,746 909,746 - - 1,087,645 1,087,645
1,114,435 1,580,865 912,526 3,607,826 2,524,947 363,539 1,090,561 3,979,047

The table below analyses financial instruments carried at fair value using the valuation method.

The Company's assets measured at fair value as at 31 December 2020 are presented as follows:

Level 1 Level 2 Level 3 Total
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Property for own use - - 264,386 264,386
Investment property - - 456,653 456,653
Equity securities 505,893 - 30,241 536,134
Debt securities 3,028,770 777,054 2,130 3,807,954
Investment funds 60,338 128,707 3,029 192,074
Available-for-sale financial assets 3,595,001 905,761 35,400 4,536,162
Equity securities 17,188 - - 17,188
Debt securities - - - -
Investment funds 400,250 - - 400,250
Foreign currency forward contracts - 4,115 - 4,115
Financial assets at fair value through profit or loss 417,438 4,115 - 421,553
Total assets at fair value 4,012,439 909,876 756,439 5,678,754

The Company's assets measured at fair value as at 31 December 2019 are presented as follows:

Level 1 Level 2 Level 3 Total
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Property for own use - - 355,252 355,252
Investment property - - 367,521 367,521
Equity securities 497,175 - 25,405 522,580
Debt securities 2,048,645 1,772,023 16,739 3,837,407
Investment funds 59,172 20,879 6,741 86,792
Available-for-sale financial assets 2,604,992 1,792,902 48,885 4,446,779
Equity securities 17,071 - - 17,071
Debt securities - - - -
Investment funds 472,836 - - 472,836
Foreign currency forward contracts - 3,670 - 3,670
Financial assets at fair value through profit or loss 489,907 3,670 - 493,577
Total assets at fair value 3,094,899 1,796,572 771,658 5,663,129

The Group's assets measured at fair value as at 31 December 2020 are presented as follows:

Level 1 Level 2 Level 3 Total
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Property for own use - - 496,661 496,661
Investment property - - 1,013,247 1,013,247
Equity securities 506,401 - 30,298 536,699
Debt securities 3,270,975 1,121,770 2,130 4,394,875
Investment funds 60,338 128,707 3,029 192,074
Available-for-sale financial assets 3,837,714 1,250,477 35,457 5,123,648
Equity securities 17,187 - - 17,187
Debt securities - - - -
Investment funds 438,133 - - 438,133
Foreign currency forward contracts - 4,115 - 4,115
Financial assets at fair value through profit or loss 455,320 4,115 - 459,435
Total assets at fair value 4,293,034 1,254,592 1,545,365 7,092,991

The Group's assets measured at fair value as at 31 December 2019 are presented as follows:

Level 1
in HRK'000
Level 2
in HRK'000
Level 3
in HRK'000
Total
in HRK'000
Property for own use - - 552,633 552,633
Investment property - - 873,653 873,653
Equity securities 497,718 - 25,462 523,180
Debt securities 2,219,978 2,065,657 16,738 4,302,373
Investment funds 59,172 20,879 6,741 86,792
Available-for-sale financial assets 2,776,868 2,086,536 48,941 4,912,345
Equity securities 17,071 - - 17,071
Debt securities - - - -
Investment funds 497,884 - - 497,884
Foreign currency forward contracts - 3,670 - 3,670
Financial assets at fair value through profit or loss 514,955 3,670 - 518,625
Total assets at fair value 3,291,823 2,090,206 1,475,227 6,857,256

The following table presents the changes in level 3 items for the Company:

Company Equity
securities
Debt
securities
Investment
funds
Total
in HRK'000 in HRK'000 in HRK'000 in HRK'000
31 December 2018 2,025 8,686 7,552 18,263
Acquisitions 23,023 6,765 - 29,788
Disposals - - - -
(Losses) recognised in other comprehensive income - - (811) (811)
Gains recognised in other comprehensive income 357 1,288 - 1,645
31 December 2019 25,405 16,739 6,741 48,885
Acquisitions 4,987 - - 4,987
Disposals - (14,636) - (14,636)
(Losses) recognised in other comprehensive income (151) - (3,712) (3,863)
Gains recognised in other comprehensive income - 27 - 27
31 December 2020 30,241 2,130 3,029 35,400

The following table presents the changes in level 3 items for the Group:

Group Equity
securities
Debt
securities
Investment
funds
Total
in HRK'000 in HRK'000 in HRK'000 in HRK'000
31 December 2018 2,082 8,686 7,552 18,320
Acquisitions 23,023 6,765 - 29.788
Disposals - - - -
(Losses) recognised in other comprehensive income - - (811) (811)
Gains recognised in other comprehensive income 357 1,287 - 1,644
31 December 2019 25,462 16,738 6,741 48,941
Acquisitions 4,987 - - 4,987
Disposals - (14,636) - (14,636)
(Losses) recognised in other comprehensive income (151) - (3,712) (3,863)
Gains recognised in other comprehensive income - 28 - 28
31 December 2020 30,298 2,130 3,029 35,457

Information on fair value measurements of equity securities, debt securities and investment funds which included significant parameters that are not available on the market (level 3)

Fair value
at 31 Dec.
2020
Unob
servable
inputs
Range of
inputs
(probability
weighted
Relationship of unobservable inputs to fair value
in HRK'000 average)
Equity
securities
30,241 Discount
rate
6.96%-8.96%
(7.96%)
An increase in the discount rate by 100 bps would
decrease the fair value by HRK 208 thousand.
A decrease in the discount rate by 100 bps would
increase the fair value by HRK 266 thousand.
Debt
securities
2,130 Discount
rate
12.5% - 14.5%
(13.5%)
An increase in the discount rate by 100 bps would
decrease the fair value by HRK 70 thousand.
A decrease in the discount rate by 100 bps would
increase the fair value by HRK 75 thousand.
Investment
funds
3,029 Discount
rate
38.6% - 46.2%
(42.41%)
An increase in the discount rate by 379 bps would
decrease the fair value by HRK 187 thousand.
A decrease in the discount rate by 379 bps would
increase the fair value by HRK 187 thousand.
Fair value
at 31 Dec.
2019
Unob
servable
Range of
inputs
(probability
Relationship of unobservable inputs to fair value
inputs
in HRK'000
weighted
average)
Equity
securities
25,405 Discount
rate
7.72%-9.72%
(8.72%)
An increase in the discount rate by 100 bps would
decrease the fair value by HRK 179 thousand.
A decrease in the discount rate by 100 bps would
increase the fair value by HRK 222 thousand.
Debt
securities
16,739 Discount
rate
22.89% -
24.89%
(23.89%)
An increase in the discount rate by 100 bps would
decrease the fair value by HRK 475 thousand.
A decrease in the discount rate by 100 bps would
increase the fair value by HRK 496 thousand.
Investment
funds
6,741 Discount
rate
-10% - +10%
(0%)
An increase in the discount rate by 10 b.p. would
decrease the fair value by HRK 225 thousand.
A decrease in the discount rate by 10 b.p. would
increase the fair value by HRK 224 thousand.

The Company has adopted IFRS 13, pursuant to which it is required to disclose the fair value hierarchy of financial assets that are not measured at fair value as well as a description of valuation techniques and inputs used.

Financial liabilities are recorded at amortised cost. Since the interest rate they bear is aligned with market rates, the Management Board believes that the carrying value of these instruments is not significantly different from their fair value.

The fair value of deposits, loans and financial liabilities are estimated on the basis of inputs that are not commercially available rates, and would therefore be classified as level 3, or by using publicly available rates published by the Croatian national bank (for the Company's loans) and would therefore be classified as level 2 in the fair value hierarchy. Investments with available market prices that are classified in the portfolio of held-to-maturity investments would be classified as level 1.

The fair values of cash and cash equivalents and insurance contract and other receivables do not differ significantly from their carrying amounts due to the short-term nature of these financial instruments. Fair value is determined based on level 2 inputs for cash and cash equivalents and based on level 3 inputs for insurance contract and other receivable.

The fair value of financial instruments that are not traded in an active market is determined by using valuation techniques. These valuation techniques maximise the use of observable market data where it is available and rely as little as possible on entity-specific estimates. If all significant inputs required to fair value an instrument are observable, the instrument is included in level 2. The fair value of financial instruments that are classified as level 3 is determined by using discontinued cash flow techniques or other valuation techniques by using relevant observable market data, information about current business and estimation of issuer's future business.

There have been no significant reclassifications from level 1 and level 2 to level 3 and vice versa of financial assets at fair value through profit or loss in statement of financial position.

The fair value of held-to-maturity investments is based on the available market prices and is classified as level 1 in accordance with IFRS 13.

Fair value of properties

An independent valuation of the Company's investment property was conducted by external valuators in order to determine the fair value as at 31 December 2020 and 31 December 2019.

To determine fair value of the property for own use, the Group use real estate appraisals conducted by independent certified authorized external valuatorsin 2019, whereas in 2020 it reviewed whether there were any indications of impairment and recognized impairment of the property for own use where there was a significant difference in its net book value in comparison to the previously determined value. The effects are listed in Note 16.

Valuation techniques used for determining fair value on Level 3

The fair value of investment property is derived primarily by applying a sales comparison and income approach, and sometimes lacking information on market parameters by applying the cost method, depending on a particular property.

The fair value of the property for own use for was carried out primarily by applying the income method.

The most significant inputs in the valuations were prices or rental income per square meter, generated based on comparable properties in the immediate vicinity and then adjusted by differences in key characteristics.

Information on fair value measurement of investment property which included significant parameters that are not available on the market (level 3)

Description Fair value
as at 31
December
2020
Fair value
as at 31
December
2019
Valuation
technique(s)
Unavailable
parameters
Range of unavailable parameters
2020 2019
456,653 367,521 Income
approach
Capitalization
rate
5.5-10% 6.5-9%
Company Cost approach Building unit
price per m2
(HRK)
100-6,053 375-5.250
Sales
comparison
approach
Average price
per m2 (HRK)
1-23,794 1-26.318
1,013,247 873,653 Income Capitalization
rate
5.5%-10.5% 6.5%-10.5%
approach Discount rate 10% 10%
Group Cost approach Building unit
price (HRK)
100-6,053 375-5.589
Sales
comparison
approach
Building unit
price per m2
(HRK)
1-34,036 1-26.318

A significant increase (decrease) in the estimated capitalization rate, average building price and the average price per m2, with other variables held constant, would have an impact on a significant increase (decrease) in the fair value of investment property. A significant increase (decrease) in the discount rate, with other variables held constant, would have an impact on a significant decrease (increase) in the fair value of investment property.

There is no significant interaction between invisible inputs used in estimates that would have a significant effect on fair value.

2.39. Capital management

The Company's objectives when managing capital are:

  • Ensuring the Company's going concern;
  • Compliance with Croatian and EU laws and subordinate legislation, regulations and instructions of the regulatory body governing capital management;
  • Maintaining a high level of capitalization and consequently financial stability, thus providing an adequate level of security to the insurers and the insured party;
  • Achieving efficient and optimal capital allocation as well as maximizing return on capital;
  • Ensuring continuous compliance of the Company's and the Group's business strategy with risk appetite and targeted levels of capital adequacy;
  • Providing a high level of capitalization or sufficient surplus capital for further investment in the development and growth of the Company and the Group.

The Company and the Group are subject to the statutory and subordinate regulations of the Republic of Croatia and the EU governing capital management, which also define the minimum levels of capital that the Company and the Group must maintain (regulatory framework Sovereignty 2 applied since 2016). The above-mentioned regulatory framework defines the rules governing the method of calculation and reporting on capital adequacy. In particular, it stipulates that the Company and the Group must at all times maintain acceptable own funds (available capital) in such a manner as to cover the Minimum Capital Requirement (the so-called MCR), as well as the Solvency Capital Requirement SCR).

The SCR ratio is defined as the ratio of the amount of total eligible own funds to cover the required solvency capital (SCR) and the amount of solvent capital required. The MCR ratio is defined as the ratio of the amount of total eligible own funds to cover the Minimum Capital Requirement (MCR) and the amount of minimum required capital.

Regulatory requirement Company Company
31 Dec. 2020 31 Dec. 2019
SCR ratio >100% 268% 277%
MCR ratio >100% 930% 898%

Based on information provided internally to key management personnel, the Company and the Group comply with the legal and subordinate regulations governing the capital adequacy, as follows:

Regulatory requirement Group Group
31 Dec. 2020* 31 Dec. 2019**
SCR ratio >100% 229% 239%
MCR ratio >100% 728% 698%

* Temporary data for the last reference date for which the data is available at the time of this Report are presented. The Group will disclose the final data for 31 December 2020 as part of the Solvency and Financial Condition Report of CROATIA osiguranje Group for 2020, which will be published on the Company's website within the stipulated deadlines.

** Data presented for 31 December 2019 are the data that are published in the Solvency and Financial Condition Report of CROATIA osiguranje Group for 2019.

The Company and the Group regularly monitor capital adequacy and conduct stress tests of capital and its adequacy in order to prevent the possibility of capital shortages in time.

3. Segment reporting

The Company's statement of comprehensive income by segments for the year is as follows:

2020 2020 2020 2019 2019 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
NON-LIFE LIFE TOTAL NON-LIFE LIFE TOTAL
Gross written premiums 2,290,996 453,598 2,744,594 2,225,101 517,407 2,742,508
Premiums ceded to reinsurance and
coinsurance
(248,704) (72) (248,776) (247,719) (89) (247,808)
Written premiums, net of
reinsurance and coinsurance
2,042,292 453,526 2,495,818 1,977,382 517,318 2,494,700
Change in gross provisions for
unearned premiums
(13,289) (153) (13,442) 4,452 (523) 3,929
Change in provision for unearned
premiums, reinsurance and
coinsurance share
16,514 (4) 16,510 (13,113) 3 (13,110)
Earned premiums, net of reinsurance
and coinsurance
2,045,517 453,369 2,498,886 1,968,721 516,798 2,485,519
Commission and fee income 39,478 2,100 41,578 33,928 2,155 36,083
Finance income 260,307 148,372 408,679 272,303 134,317 406,620
Other operating income 40,976 442 41,418 46,362 331 46,693
Net operating income 2,386,278 604,283 2,990,561 2,321,314 653,601 2,974,915
Claims incurred (1,530,511) (486,441) (2,016,952) (1,213,531) (512,960) (1,726,491)
Reinsurance share of claims incurred 348,110 (10) 348,100 125,415 10 125,425
Claims incurred, net of reinsurance
and coinsurance
(1,182,401) (486,451) (1,668,852) (1,088,116) (512,950) (1,601,066)
Acquisition costs (448,796) (28,952) (477,748) (474,736) (37,327) (512,063)
Administrative expenses (353,292) (36,494) (389,786) (358,459) (47,146) (405,605)
Other operating expenses (40,005) (717) (40,722) (44,135) (408) (44,543)
Finance costs (115,315) (23,998) (139,313) (50,973) (7,279) (58,252)
Profit before tax 246,469 27,671 274,140 304,895 48,491 353,386
Taxation (39,647) (4,904) (44,551) (51,440) (8,815) (60,255)
Profit for the year 206,822 22,767 229,589 253,455 39,676 293,131

The Company's statement of financial position by segments at the reporting date is as follows:

31 Dec. 2020 31 Dec. 2020 31 Dec. 2020 31 Dec. 2019 31 Dec. 2019 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Assets NON-LIFE LIFE TOTAL NON-LIFE LIFE TOTAL
Intangible assets 96,858 - 96,858 36,993 - 36,993
Deferred acquisition costs 208,350 - 208,350 226,110 - 226,110
Property and equipment 552,892 14 552,906 641,451 10 641,461
Investment property 456,653 - 456,653 367,521 - 367,521
Investments in subsidiaries,
associates and
participation in joint
ventures
376,516 - 376,516 279,111 - 279,111
Held-to-maturity investments 998,547 1,083,788 2,082,335 944,029 1,228,358 2,172,387
Available-for-sale financial
assets
2,731,918 1,804,244 4,536,162 2,817,919 1,628,860 4,446,779
Financial assets at fair value
through profit or loss
20,985 400,568 421,553 47,661 445,916 493,577
Loans and receivables 792,317 226,618 1,018,935 1,009,106 196,224 1,205,330
Reinsurance share in technical
provisions
474,856 13 474,869 213,507 26 213,533
Deferred tax assets - - - - - -
Insurance contract and other
receivables
794,075 621 794,696 868,256 503 868,759
Cash and cash equivalents 450,515 62,421 512,936 100,317 25,003 125,320
Total assets 7,954,482 3,578,287 11,532,769 7,551,981 3,524,900 11,076,881
Capital and reserves
Subscribed share capital 545,037 44,289 589,326 545,037 44,289 589,326
Premium on issued shares 681,483 - 681,483 681,483 - 681,483
Reserves 316,742 85,296 402,038 316,742 85,296 402,038
Revaluation reserve 326,932 144,192 471,124 368,661 147,995 516,656
Retained earnings 1,209,882 179,986 1,389,868 1,001,742 157,219 1,158,961
Total capital and reserves 3,080,076 453,763 3,533,839 2,913,665 434,799 3,348,464
Liabilities
Technical provisions 3,980,977 3,054,279 7,035,256 3,712,920 3,017,508 6,730,428
Provisions 83,968 2,571 86,539 99,786 2,931 102,717
Deferred tax liability 6,105 29,875 35,980 14,659 30,458 45,117
Financial liabilities 282,749 1,529 284,278 271,367 300 271,667
Liabilities arising from
insurance contracts,
other liabilities and
deferred income
516,261 36,270 552,531 526,553 38,904 565,457
Current income tax liabilities 4,346 - 4,346 13,031 - 13,031
Total liabilities 4,874,406 3,124,524 7,998,930 4,638,316 3,090,101 7,728,417
Total capital, reserves and
liabilities
7,954,482 3,578,287 11,532,769 7,551,981 3,524,900 11,076,881

The Group's statement of comprehensive income by segments for the year is as follows:

2020 2020 2020 2019 2019 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
NON-LIFE LIFE TOTAL NON-LIFE LIFE TOTAL
Gross written premiums 2,686,345 551,053 3,237,398 2,657,337 645,821 3,303,158
Premiums ceded to reinsurance and
coinsurance
(277,526) (335) (277,861) (273,529) (196) (273,725)
Written premiums, net of
reinsurance and coinsurance
2,408,819 550,718 2,959,537 2,383,808 645,625 3,029,433
Change in gross provisions for
unearned premiums
3,943 -176 3,767 (10,532) (536) (11,068)
Change in provision for unearned
premiums, reinsurance and
coinsurance share
16,181 53 16,234 (15,734) 24 (15,710)
Earned premiums, net of
reinsurance and coinsurance
2,428,943 550,595 2,428,943 2,357,542 645,113 3,002,655
Commission and fee income 41,068 2,100 43,168 35,390 2,155 37,545
Finance income 330,071 168,879 498,950 334,100 152,049 486,149
Other operating income 171,658 1,063 172,721 161,678 450 162,128
Net operating income 2,971,740 722,637 3,694,377 2,888,710 799,767 3,688,477
Claims incurred (1,721,551) (568,375) (2,289,926) (1,409,162) (625,266) (2,034,428)
Reinsurance share of claims
incurred
353,166 119 353,285 129,979 10 129,989
Claims incurred, net of reinsurance
and coinsurance
(1,368,385) (568,256) (1,936,641) (1,279,183) (625,256) (1,904,439)
Acquisition costs (536,132) (41,584) (577,716) (558,419) (62,329) (620,748)
Administrative expenses (539,660) (43,476) (583,136) (535,558) (55,408) (590,966)
Other operating expenses (65,456) (1,498) (66,954) (66,790) (1,007) (67,797)
Finance costs (122,793) (25,886) (148,679) (96,002) (8,839) (104,841)
Share in profit of associates 10,339 - 10,339 11,947 - 11,947
Profit before tax 349,653 41,937 391,590 364,705 46,928 411,633
Income tax (56,957) (6,431) (63,388) (62,364) (9,530) (71,894)
Profit for the year 292,696 35,506 328,202 302,341 37,398 339,739
31 Dec. 2020 31 Dec. 2020 31 Dec. 2020 31 Dec. 2019 31 Dec. 2019 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Assets NON-LIFE LIFE TOTAL NON-LIFE LIFE TOTAL
Intangible assets 107,472 401 107,873 48,319 408 48,727
Deferred acquisition costs 247,354 - 247,354 268,986 - 268,986
Property and equipment 854,413 19,973 874,386 885,503 21,124 906,627
Investment property 1,011,390 1,857 1,013,247 872,024 1,629 873,653
Investments in subsidiaries,
associates and
participation in joint
ventures
76,593 - 76,593 77,590 - 77,590
Held-to-maturity investments 1,037,924 1,131,859 2,169,783 1,037,567 1,277,694 2,315,261
Available-for-sale financial
assets
2,994,697 2,128,951 5,123,648 2,990,715 1,921,630 4,912,345
Financial assets at fair value
through profit or loss
39,729 419,706 459,435 62,445 456,180 518,625
Loans and receivables 774,800 396,722 1,171,522 991,674 360,486 1,352,160
Reinsurance share in
technical provisions
488,141 124 488,265 226,299 80 226,379
Deferred tax assets 1,653 - 1,653 1,740 - 1,740
Insurance contract and other
receivables
940,660 18,454 959,114 1,012,116 23,439 1,035,555
Cash and cash equivalents 581,552 87,873 669,425 177,986 39,381 217,367
Total assets 9,156,378 4,205,920 13,362,298 8,652,964 4,102,051 12,755,015
Capital and reserves
Subscribed share capital 545,037 44,289 589,326 545,037 44,289 589,326
Premium on issued shares 681,483 - 681,483 681,483 - 681,483
Reserves 316,742 85,296 402,038 316,742 85,296 402,038
Fair value reserve 386,496 181,953 568,449 432,714 176,624 609,338
Retained earnings 1,628,770 237,285 1,866,055 1,335,581 201,873 1,537,454
Equity attributable to owners
of the parent
3,558,528 548,823 4,107,351 3,311,557 508,082 3,819,639
Non-controlling interest 11,908 746 12,654 11,923 630 12,553
Total capital and reserves 3,570,436 549,569 4,120,005 3,323,480 508,712 3,832,192
Liabilities
Technical provisions 4,505,579 3,530,440 8,036,019 4,233,605 3,460,063 7,693,668
Provisions 95,351 2,608 97,959 111,329 2,958 114,287
Deferred tax liability 50,751 34,005 84,756 47,246 33,652 80,898
Financial liabilities 318,779 5,113 323,892 297,695 4,321 302,016
Liabilities arising from
insurance contracts,
other liabilities and
deferred income
597,026 82,655 679,681 611,737 91,622 703,359
Current income tax payable 18,456 1,530 19,986 27,872 723 28,595
Total liabilities 5,585,942 3,656,351 9,242,293 5,329,484 3,593,339 8,922,823
Total capital, reserves and
liabilities
9,156,378 4,205,920 13,362,298 8,652,964 4,102,051 12,755,015

The Group's statement of financial position by segments at the reporting date is as follows:

The measurement of the assets and liabilities segment and the revenues and result segment is based on the accounting policies set out in the notes on accounting policies. Based on the internal management reports, the key performance measure for measurement of profitability of each segment and insurance type identified by the Group is gross written premium and profit before tax.

The Group's main reportable segments are non-life and life. The Group performs insurance business in segments of non-life and life insurance. Among other important activities, the Group also carries out activities of pension fund management, technical examinations and providing medical services of clinics within the segment of nonlife.

Segment results, assets and liabilities include items directly attributable to the segment as well as those that are allocated on a reasonable basis.

The main products offered by reportable segments include:

Non-life:

  • Accident insurance
  • Health insurance
  • Road motor vehicle insurance
  • Railroad rolling stock insurance
  • Aircraft insurance
  • Vessel insurance
  • Insurance for goods in transit
  • Insurance against fire and natural disasters
  • Other types of property insurance
  • Motor third party liability insurance
  • Aircraft liability insurance
  • Vessel liability insurance
  • Other types of liability insurance
  • Loan insurance/credit insurance
  • Surety insurance
  • Miscellaneous financial loss insurance
  • Legal expenses insurance
  • Assistance

Life:

  • Life insurance
  • Annuity insurance
  • Additional insurance with life insurance
  • Life or annuity insurance where the policyholder bears the investment risk

An overview of gross written premium (after value adjustment) by type of insurance is shown below:

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Accident insurance 113,650 114,899 135,181 135,112
Health insurance 356,071 349,640 362,095 351,213
Road motor vehicle insurance 372,238 369,021 423,623 418,432
Railroad rolling stock insurance 2,193 1,539 2,193 1,539
Aircraft insurance 4,706 4,416 4,706 4,416
Vessel insurance 34,341 32,002 34,341 32,002
Insurance for goods in transit 17,060 16,907 18,224 17,786
Insurance against fire and natural disasters 237,345 221,889 257,648 241,648
Other types of property insurance 403,058 390,946 418,536 403,164
Motor third party liability insurance 538,823 512,043 793,958 772,901
Aircraft liability insurance 2,646 2,713 2,646 2,713
Vessel liability insurance 7,213 6,479 7,215 6,481
Other types of liability insurance 138,207 132,273 143,490 135,696
Loan insurance/credit insurance 14,984 18,976 23,521 57,789
Surety insurance 1,833 2,258 4,596 7,459
Miscellaneous financial loss insurance 38,154 36,198 39,838 37,834
Legal expenses insurance 138 1,897 138 1,898
Assistance 8,336 11,005 14,396 29,254
Total non-life insurance 2,290,996 2,225,101 2,686,345 2,657,337
Life insurance 433,025 500,005 518,007 619,672
Annuity insurance 4,177 4,039 4,177 4,039
Additional insurance with life insurance 12,225 13,358 16,218 17,679
Life or annuity insurance where the policyholder bears the
investment risk 4,171 5 12,651 4,431
Total life insurance 453,598 517,407 551,053 645,821
Total 2,744,594 2,742,508 3,237,398 3,303,158

An overview of the Company's and the Group's revenues by geographical area is shown below:

Company in HRK'000 2020
Republic
of Croatia
Slovenia Other
countries
TOTAL
Written premiums, net of reinsurance and coinsurance 23,528 17,303 2,498,886
Commission and fee income, Finance income and Other operating income 2,458,055
491,432
243 - 491,675
Net operating income 2,949,487 23,771 17,303 2,990,561
Company in HRK'000 2019
Republic
of Croatia
Slovenia Other
countries
TOTAL
Written premiums, net of reinsurance and coinsurance 2,479,042 5,459 1,018 2,485,519
Commission and fee income, Finance income and Other operating income 489,357 39 - 489,396
Net operating income 2,968,399 5,498 1,018 2,974,915
Group in HRK'000 2020
Republic
of Croatia
Republic
of Serbia
Bosnia and
Herzegovina
North
Macedonia
Other
countries
TOTAL
Written premiums, net of reinsurance and
coinsurance
Commission and fee income, Finance
2,449,293 208,673 146,002 134,739 40,831 2,979,538
income and Other operating income 658,122 22,967 12,788 20,719 243 714,839
Net operating income 3,107,415 231,640 158,790 155,458 41,074 3,694,377
Group in HRK'000 2019
Republic
of Croatia
Republic
of Serbia
Bosnia and
Herzegovina
North
Macedonia
Other
countries
TOTAL
Written premiums, net of reinsurance and
coinsurance
Commission and fee income, Finance
2,468,549 211,723 164,627 151,279 6,477 3,002,655
income and Other operating income 633,064 16,644 18,134 17,941 39
685,822
Net operating income 3,101,613 228,367 182,761 169,220 6,516 3,688,477

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

4. Premiums

Company Company Group Group
2020 2019 2020 2019
TOTAL LIFE AND NON-LIFE in HRK'000 in HRK'000 in HRK'000 in HRK'000
Gross written premiums 2,741,819 2,738,698 3,240,231 3,304,975
Impairment and collected premium
impairment
2,775 3,810 (2,833) (1,817)
Gross premiums written 2,744,594 2,742,508 3,237,398 3,303,158
Reinsurance premium in the country (19) (98) (9,256) (7,961)
Reinsurance premium abroad (242,804) (243,547) (259,265) (259,087)
Co-insurance premium in the country (5,953) (4,163) (9,340) (6,677)
Gross premiums ceded to reinsurance and co-
insurance
(248,776) (247,808) (277,861) (273,725)
Written premiums, net of reinsurance and
coinsurance
2,495,818 2,494,700 2,959,537 3,029,433
Gross provisions for unearned premiums (13,442) 3,929 3,768 (11,068)
Provisions for unearned premiums, reinsurance
share
15,749 (13,098) 15,272 (15,711)
Provisions for unearned premiums,
coinsurance share
761 (12) 961 1
Change in provisions for unearned premiums 3,068 (9,181) 20,001 (26,778)
Earned premiums, net of reinsurance and
coinsurance
2,498,886 2,485,519 2,979,538 3,002,655
Company Company Group Group
2020 2019 2020 2019
LIFE in HRK'000 in HRK'000 in HRK'000 in HRK'000
Gross written premiums 453,598 517,407 551,053 645,821
Reinsurance premium abroad (72) (89) (335) (196)
Premium ceded to reinsurance (72) (89) (335) (196)
Written premiums, net of reinsurance 453,526 517,318 550,718 645,625
Gross provisions for unearned premiums (153) (523) (176) (536)
Provisions for unearned premiums, reinsurance
share
(4) 3 53 24
Change in provisions for unearned premiums (157) (520) (123) (512)
Earned premiums, net of reinsurance 453,369 516,798 550,595 645,113

4. Premiums (continued)

Company Company Group Group
2020 2019 2020 2019
NON-LIFE in HRK'000 in HRK'000 in HRK'000 in HRK'000
Gross written premiums 2,288,221 2,221,291 2,689,178 2,659,154
Impairment and collected premium impairment 2,775 3,810 (2,833) (1,817)
Gross premiums written 2,290,996 2,225,101 2,686,345 2,657,337
Reinsurance premium in the country (19) (98) (9,256) (7,961)
Reinsurance premium abroad (242,732) (243,458) (258,930) (258,891)
Co-insurance premium in the country (5,953) (4,163) (9,340) (6,677)
Premium ceded to reinsurance (248,704) (247,719) (277,526) (273,529)
Written premiums, net of reinsurance 2,042,292 1,977,382 2,408,819 2,383,808
Gross provisions for unearned premiums (13,289) 4,452 3,944 (10,532)
Provisions for unearned premiums, reinsurance
share
15,753 (13,101) 15,219 (15,735)
Provisions for unearned premiums, coinsurance
share
761 (12) 961 1
Change in provisions for unearned premiums 3,225 (8,661) 20,124 (26,266)
Earned premiums, net of reinsurance 2,045,517 1,968,721 2,428,943 2,357,542

5. Commission and fee income

Commission and fee income in the amount of HRK 41,578 thousand (2019: HRK 36,083 thousand) for the Company and HRK 43,168 thousand (2019: HRK 37,545 thousand) for the Group relate to commissions from reinsurance companies under reinsurance contracts.

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

6. Finance income

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Interest income 179,496 215,930 195,584 229,541
Dividend income 25,698 44,953 9,410 25,591
Gains on investment property 25,350 25,299 105,946 106,967
Gain on bargain purchase - - 5,628 -
Foreign exchange gains 63,301 23,846 64,480 25,385
Realised gains from financial assets 89,829 60,572 89,878 60,922
Unrealised gains from financial assets at fair
value through profit or loss
212 3,825 2,105 4,891
Unrealised gains on change in fair value of
derivative financial instruments
3,825 3,976 3,825 3,976
Reversal of impairment and collection of
amounts previously written off - loans
14,313 10,662 14,709 10,662
Collection of amounts previously written off -
other
798 1,496 799 1,496
Other income 5,857 16,061 6,586 16,718
408,679 406,620 498,950 486,149

6.1. Interest income

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Interest on held-to-maturity investments 74,834 96,813 78,751 102,231
Interest on available-for-sale financial assets 80,540 89,098 96,609 102,031
Given deposits 6,584 7,200 15,010 15,358
Given loans and other placements 17,538 22,819 5,214 9,921
179,496 215,930 195,584 229,541

6.2. Income from investment property

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Rental income 22,945 21,254 89,635 84,349
Income from increase in the value of land and
buildings (Note 17)
3,778 3,028 19,431 21,601
Net (loss)/income from the sale of land and
buildings
(1,373) 1,017 (3,120) 1,017
25,350 25,299 105,946 106,967

The table below presents future minimum lease payments from uncancellable operating lease contracts:

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Up to 1 year 14,931 13,425 26,860 20,762
From 1-5 years 15,546 18,187 56,562 47,960
Over 5 years 1,989 2,980 85,420 94,373
32,466 34,592 168,842 163,095

6.3. Realised gains from financial assets

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Financial assets at fair value through profit or
loss
104 1,050 153 1,155
Available-for-sale financial assets 84,682 47,471 84,682 47,716
Derivative financial instruments 5,043 12,051 5,043 12,051
89,829 60,572 89,878 60,922

6.4. Foreign exchange gains

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Held-to-maturity investments 17,990 4,899 18,191 5,305
Available-for-sale financial assets 22,138 8,430 23,086 9,535
Financial assets at fair value through profit or
loss
189 58 189 58
Deposits 6,047 3,423 6,047 3,423
Borrowings 2,960 1,512 2,982 1,538
Foreign currency accounts 12,745 5,476 12,750 5,477
Derivative financial instruments 1,226 47 1,226 47
Other 6 1 9 2
63,301 23,846 64,480 25,385

7. Other operating income

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Income from liabilities and collected
receivables written off
2,348 3,594 4,271 3,969
Income from guarantee fund 174 351 174 351
Income from penalty interest 8,392 5,419 8,547 5,502
Net recourse income 547 564 5,767 1,623
Income from claims incurred abroad 3,670 4,929 4,318 5,457
Income from assessment services 3,515 4,802 3,368 4,604
Income from reversal of long-term provisions 3,042 1,300 5,149 2,958
Gain on sale of tangible assets 924 119 3,104 17
Income from estimation of property for own
use
- 11,678 150 11,901
Income from collection of the premium
claimed
4,877 4,415 4,896 4,415
Other income - insurance 13,929 9,522 25,256 18,287
Income from motor vehicle examination - - 73,284 75,223
Revenue from the provision of polyclinic
medical services
- - 22,395 17,001
Income from entry and management fees - - 12,042 10,629
Other income – non-insurance - - - 191
41,418 46,693 172,721 162,128

Income from motor vehicle examination, polyclinic medical services and income from entry and management fees by geographical area mostly relate to the Republic of Croatia and to non-life reportable segment.

8. Claims incurred, net of reinsurance

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Claims incurred
Reinsurance and coinsurance share in
claims incurred
2,016,952
(348,100)
1,726,491
(125,425)
2,289,926
(353,285)
2,034,428
(129,989)
1,668,852 1,601,066 1,936,641 1,904,439
Company Company Group Group
2020 2019 2020 2019
TOTAL LIFE AND NON-LIFE in HRK'000 in HRK'000 in HRK'000 in HRK'000
Expenditure for insured events, net 1,687,741 1,461,133 1,928,681 1,703,812
Claims paid 1,621,634 1,503,989 1,847,088 1,721,973
Gross amount 1,724,909 1,618,331 1,954,896 1,844,291
Coinsurance share (2,972) (4,618) (2,907) (2,777)
Reinsurance share (100,303) (109,724) (104,900) (119,541)
Change in claims provisions, net 66,107 (42,856) 81,593 (18,161)
Gross amount 310,942 (31,783) 327,081 (10,500)
Coinsurance share 1,988 (1,834) 1,961 (1,842)
Reinsurance share (246,823) (9,239) (247,449) (5,819)
Change in mathematical provision and
other technical provisions, net
25,528 151,248 46,085 209,487
Change in insurance mathematical
provisions
41,905 156,374 62,786 217,843
Gross amount 41,895 156,384 62,776 217,853
Reinsurance share 10 (10) 10 (10)
Change in other technical provisions, net
of reinsurance
(16,377) (5,126) (16,701) (8,356)
Change in special provision for life
insurance group where the policyholder
(44,417) (11,315) (38,125) (8,860)
bears the investment risk, net
Gross amount 2,016,952 1,726,491 2,289,926 2,034,428
Reinsurance and coinsurance share (348,100) (125,425) (353,285) (129,989)

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

Company Company Group Group
2020 2019 2020 2019
NON-LIFE in HRK'000 in HRK'000 in HRK'000 in HRK'000
Expenditure for insured events, net 1,205,378 1,104,584 1,391,686 1,298,881
Claims paid 1,172,469 1,140,206 1,345,357 1,311,674
Gross amount 1,275,744 1,254,548 1,453,035 1,433,992
Coinsurance share (2,972) (4,618) (2,907) (2,777)
Reinsurance share (100,303) (109,724) (104,771) (119,541)
Change in claims provisions, net 32,909 (35,622) 46,329 (12,793)
Gross amount 277,744 (24,549) 291,817 (5,132)
Coinsurance share 1,988 (1,834) 1,961 (1,842)
Reinsurance share (246,823) (9,239) (247,449) (5,819)
Change in mathematical provision and
other technical provisions, net
(22,977) (16,468) (23,301) (19,698)
Change in insurance mathematical
provisions
(6,600) (11,342) (6,600) (11,342)
Gross amount (6,600) (11,342) (6,600) (11,342)
Reinsurance share - - - -
Change in other technical provisions, net of
reinsurance
(16,377) (5,126) (16,701) (8,356)
Gross amount (16,377) (5,126) (16,701) (8,356)
Gross amount 1,530,511 1,213,531 1,721,551 1,409,162
Reinsurance and co-insurance share (348,110) (125,415) (353,166) (129,979)
Company Company Group Group
2020 2019 2020 2019
LIFE in HRK'000 in HRK'000 in HRK'000 in HRK'000
Expenditure for insured events, net 482,363 356,549 536,995 404,931
Claims paid, gross 449,165 363,783 501,860 410,299
Change in claims provisions, gross 33,198 (7,234) 35,264 (5,368)
Reinsurance share - - (129) -
Change in mathematical provision and
other technical provisions, net of
reinsurance
48,505 167,716 69,386 229,185
Change in insurance mathematical
provisions
48,505 167,716 69,386 229,185
Gross amount 48,495 167,726 69,376 229,195
Reinsurance share 10 (10) 10 (10)
Change in other technical provisions, net
of reinsurance
- - - -
Gross amount - - - -
Change in special provision for life
insurance group where the policyholder
bears the investment risk, net of
reinsurance
(44,417) (11,315) (38,125) (8,860)
Gross amount 486,441 512,960 568,375 625,266
Reinsurance share 10 (10) (119) (10)

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

Company Company Group Group
Claims paid - gross amount 2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Expenses for claims 1,676,072 1,603,955 1,898,163 1,821,041
Staff costs 57,661 60,786 65,313 68,473
Interest expense on claims 11,457 15,553 11,828 15,805
Claims paid 38,544 41,887 42,557 46,299
Collected recourses (65,122) (113,781) (69,262) (117,256)
Recourse costs 6,297 9,931 6,296 9,929
1,724,909 1,618,331 1,954,895 1,844,291
Company Company Group Group
Staff costs 2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Net salaries and fees 28,959 31,547 34,610 37,290
Contributions from salaries 8,185 8,809 9,543 10,216
Taxes and surtaxes 4,222 4,646 4,365 4,803
Contributions on salaries 6,580 7,253 6,900 7,599
Other employee costs 9,715 8,531 9,895 8,565
57,661 60,786 65,313 68,473

9. Acquisition costs

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Commission 248,858 263,989 266,672 296,122
Other acquisition costs 182,176 185,454 247,303 242,427
Change in deferred acquisition costs 17,760 25,293 22,158 19,869
NON-LIFE 448,794 474,736 536,133 558,418
Commission 7,465 11,400 14,966 31,101
Other acquisition costs 21,489 25,927 26,617 31,229
LIFE 28,954 37,327 41,583 62,330
Commission 256,323 275,389 281,638 327,223
Other acquisition costs 203,665 211,381 273,920 273,656
Change in deferred acquisition costs (Note
15.1)
17,760 25,293 22,158 19,869
TOTAL LIFE AND NON-LIFE 477,748 512,063 577,716 620,748

9.1. Commission

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Commission expenses - agents 6,643 7,261 8,945 8,670
Commission expenses - employees 75,370 75,788 75,370 79,438
Commission for banks, agencies and
brokers
174,310 192,340 197,323 239,115
256,323 275,389 281,638 327,223

9.2. Other acquisition costs

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Marketing costs 37,338 31,075 43,432 35,111
Sales staff costs 152,339 170,799 212,729 224,020
Other direct sales costs 13,988 9,507 17,759 14,525
203,665 211,381 273,920 273,656
Company Company Group Group
Sales staff costs 2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Net salaries and fees 78,311 80,343 133,351 126,645
Contributions from salaries 20,978 21,950 20,979 21,950
Taxes and surtaxes 11,039 12,309 11,100 12,863
Contributions on salaries 16,497 17,480 21,237 22,324
Other employee costs 25,514 38,717 26,062 40,238
152,339 170,799 212,729 224,020

10. Administrative expenses

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Amortisation and depreciation of assets
Salaries, taxes and contributions from and on
57,063 57,935 81,982 78,171
salaries 131,335 143,740 209,664 214,529
Other administrative expenses 201,388 203,930 291,490 298,266
389,786 405,605 583,136 590,966

10.1 Amortisation and depreciation

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Amortisation (Note 15) 18,299 17,294 20,703 19,494
Depreciation (Note 16) 24,162 27,162 40,229 38,742
Depreciation – right-of-use assets (Note 16) 14,602 13,479 21,050 19,935
57,063 57,935 81,982 78,171

10.2 Salaries, taxes and contributions from and on salaries

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Net salaries and fees 75,149 81,632 128,123 127,873
Contributions from salaries 21,753 23,567 33,046 34,379
Taxes and surtaxes 16,948 19,100 22,746 24,902
Contributions on salaries 17,485 19,441 25,749 27,375
131,335 143,740 209,664 214,529

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

10.3 Other administrative expenses

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Services 137,539 116,514 169,810 148,837
Vacation allowance to employees 579 595 1,400 1,549
Net provision for jubilee awards and
termination benefits
6,405 5,030 7,248 7,846
Other employee benefits in line with collective
agreement
4,398 5,041 5,290 6,797
Net provisions for unused vacation days (1,711) 926 (989) 1,196
Other provisions, net (1,325) (2,507) (782) 1,507
Provisions for legal disputes, net (Note 26) (3,756) 2,966 (1,606) 5,106
Materials used 3,369 2,549 10,632 7,851
Energy consumed 7,414 10,184 12,051 14,444
Transportation to and from work 1,738 3,934 4,007 6,082
Insurance premiums 11,974 12,464 13,897 13,720
Entertainment 2,747 5,199 3,874 7,266
Commission expenses of credit card companies 8,927 9,349 9,275 9,712
Other contributions and fees 10,930 12,772 21,639 23,307
Daily allowances and transportation expenses 788 2,660 1,019 3,426
Bank services 113 509 3,227 4,695
Other various costs and expenditures 11,259 15,745 31,498 34,925
201,388 203,930 291,490 298,266

11. Other operating expenses

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Guarantee fund fee 7,468 4,129 10,670 7,257
Fee to Croatian Insurance Bureau 1,541 1,625 1,541 1,625
Fire Department fee 5,845 5,368 6,871 6,974
Fee to Croatian Financial Services Supervisory
Agency
2,261 2,044 3,668 3,288
Contributions for health insurance from motor
liability premium
11,147 10,900 19,895 19,530
Other insurance-technical expenses 7,447 8,481 15,148 15,332
Impairment of property and equipment (Note
16)
325 5,326 2,580 5,292
Other impairment 1,830 2,502 2,401 2,835
Other expenses 2,858 4,168 4,180 5,664
40,722 44,543 66,954 67,797

12. Finance costs

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Reversal of impairment of investments (4,588) (60,464) - -
Impairment of investments 31,566 56,238 25,880 30,927
Impairment of investments, net 26,978 (4,226) 25,880 30,927
Realised losses on investments 34,570 17,046 34,570 17,046
Foreign exchange losses 26,108 9,819 26,474 11,991
Unrealised losses on investments in financial assets at
fair value through profit or loss
255 - 1,620 95
Unrealised losses on changes in fair value of derivative
financial instruments
10,516 5,625 10,516 5,625
Payment transaction fees 5,974 6,189 6,456 6,552
Interest expense 1,154 993 1,154 993
Interest on lease liabilities 9,497 9,260 10,991 10,713
Utilities - investments 12,806 5,352 19,547 12,573
Staff costs - investments 7,216 6,470 7,323 6,567
Other investment costs 4,239 1,724 4,148 1,759
139,313 58,252 148,679 104,841

12.1. Impairment of investments

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Investments in subsidiaries and associates (Note 18.3) (376) (32,182) - -
Available-for-sale financial assets 7,282 6,204 7,283 6,204
Cash and cash equivalents - - 141 -
Impairment of loans given 69 1,922 85 1,925
Losses from changes in fair value of property
(Note 17)
20,003 19,830 18,371 22,798
26,978 (4,226) 25,880 30,927

12.2. Realised losses on investments

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Realised losses on available-for-sale financial assets 21,875 14,537 21,875 14,537
Realised losses on derivative financial instruments 12,695 2,508 12,695 2,508
Realised losses on investments at fair value through
profit or loss
- 1 - 1
34,570 17,046 34,570 17,046

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

12.3. Foreign exchange losses

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Held-to-maturity investments 309 1 481 503
Available-for-sale financial assets 10,220 - 10,316 1,474
Financial assets at fair value through profit or loss 24 21 24 21
Deposits 357 1,020 357 1,023
Loans 1,979 1,278 1,980 1,307
Foreign currency accounts 12,644 7,239 12,670 7,273
Derivative financial instruments 564 258 564 258
Other 11 2 82 132
26,108 9,819 26,474 11,991

12.4. Staff costs - investments

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Net salaries and fees 3,640 3,043 3,640 3,043
Contributions from salaries 1,039 899 1,039 899
Taxes and surtaxes 850 713 850 713
Contributions on salaries 847 733 847 733
Other employee costs 840 1,082 947 1,179
7,216 6,470 7,323 6,567

13. Income tax

Income tax is calculated in accordance with legal regulations on the tax base, which represents the difference between the realised income and expenditures in the accounting period for which the tax base is determined. The initial tax base was increased by tax non-deductible expenditure and decreased by income in accordance with the tax regulations in effect in the countries of Group members.

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Net deferred tax expense (Note 21) 1,863 16,279 818 12,002
Current tax expense 42,688 43,976 62,570 59,892
Net income tax expense for the year 44,551 60,255 63,388 71,894

The reconciliation between income tax and the profit before tax reported in the income statement is set out below:

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Profit before tax 274,141 353,386 391,589 411,633
Income tax at 18% 49,345 63,609 70,486 74,094
Non-deductible expenses 12,093 21,688 18,030 29,948
Income not subject to tax (16,887) (25,042) (25,128) (32,148)
Income tax 44,551 60,255 63,388 71,894
Effective tax rate 16.25% 17.05% 16.19% 17.47%

As at 31 December 2020, the Company has no tax losses that can be carried forward for covering the Company's future profits. The remaining Group companies have no significant tax losses that can be carried forward to cover future profits.

In accordance with local regulations, the Tax Administration may at any time inspect the Company's books and records within 3 years following the year in which the tax liability is reported and may impose additional tax liabilities and penalties. The Company's Management Board is not aware of any circumstances, which may give rise to a potential material liability in this respect.

14. Earnings per share

Group Group
2020 2019
in HRK'000 in HRK'000
Profit for the year attributable to the Company's shareholders 327,902 339,392
Weighted average of ordinary shares 420,947 420,947
════ ════
Earnings per share attributable to the Company's shareholders
Basic and diluted earnings per share in HRK 778.96 806.26
════ ════

For the purpose of calculating earnings per share, earnings are calculated as the profit for the period attributable to the Company's shareholders. The number of ordinary shares is the weighted average number of ordinary shares in circulation during the year. The weighted average number of ordinary shares used for the calculation of basic earnings per share was 420,947 (2019: 420,947). In addition, since there is no effect of options, convertible bonds or similar effects, the weighted average number of ordinary shares used to calculate diluted earnings per share was the same as the one used to calculate basic earnings per share.

15. Intangible assets

Company in
HRK'000
Other
intangible
Software Intangible
assets in
Total
assets progress
Cost
At 31 December 2018 6,521 127,566 1,644 135,731
Additions - 24,598 2,943 27,541
Transfer to use - 2,178 (2,178) -
Disposals or retirements - (807) - (807)
At 31 December 2019 6,521 153,535 2,409 162,465
Additions - 56,596 21,568 78,164
Transfer to use - - - -
Disposals or retirements - - - -
At 31 December 2020 6,521 210,131 23,977 240,629
Accumulated amortisation
At 31 December 2018 6,521 101,835 - 108,356
Amortisation charge for 2019 - 17,294 - 17,294
Disposals or retirements - (178) - (178)
At 31 December 2019 6,521 118,951 - 125,472
Amortisation charge for 2020 - 18,299 - 18,299
Disposals or retirements - - - -
At 31 December 2020 6,521 137,250 - 143,771
Net book amount
At 31 December 2020 - 72,881 23,977 96,858
At 31 December 2019 - 34,584 2,409 36,993

The Company capitalized costs of net salaries in the amount of HRK 5,734 thousand, costs of contributions from salaries in the amount of HRK 1,701 thousand, costs of taxes and surcharges from salaries in the amount of HRK 1,347 thousand, costs of contributions to salaries in the amount of HRK 1,365 thousand and other costs of employees in the amount of HRK 1,233 thousand.

Group in HRK'000
Other Intangible
intangible Software assets in Total
assets progress
Cost
At 31 December 2018 26,093 145,746 3,470 175,309
Additions 724 25,671 3,349 29,744
Transfer to use - 4,409 (4,409) -
Disposals or retirements - (1,007) - (1,007)
Foreign exchange differences arising on translation of
financial statements of foreign operations - 88 (1) 87
At 31 December 2019 26,817 174,907 2,409 204,133
Additions 895 57,105 21,809 79,809
Transfer to use - 143 (143) -
Disposals or retirements - (110) - (110)
Foreign exchange differences arising on translation of
financial statements of foreign operations - 196 - 196
At 31 December 2020 27,712 232,241 24,075 284,028
Accumulated amortisation
At 31 December 2018 19,059 117,115 - 136,174
Amortisation charge for 2019 825 18,669 - 19,494
Disposals or retirements - (312) - (312)
Foreign exchange differences arising on translation of
financial statements of foreign operations
- 50 - 50
At 31 December 2019 19,884 135,522 - 155,406
Amortisation charge for 2020 819 19,884 - 20,703
Disposals or retirements - (88) - (88)
Foreign exchange differences arising on translation of
financial statements of foreign operations - 134 - 134
At 31 December 2020 20,703 155,452 - 176,155
Net book amount
At 31 December 2020 7,009 76,789 24,075 107,873
At 31 December 2019 6,933 39,385 2,409 48,727

Group capitalized costs of net salaries in the amount of HRK 5,734 thousand, costs of contributions from salaries in the amount of HRK 1,701 thousand, costs of taxes and surcharges from salaries in the amount of HRK 1,347 thousand, costs of contributions to salaries in the amount of HRK 1,365 thousand and other costs of employees. in the amount of HRK 1,233 thousand.

15.1. Deferred acquisition costs

Company Company Group Group
2020 2019 2020 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
At 31 December 226,110 251,403 268,986 288,703
Increase 96,744 90,417 97,441 95,947
Decrease (114,504) (115,710) (119,599) (115,816)
Foreign exchange differences - - 526 152
At 31 December 208,350 226,110 247,354 268,986

16. Property and equipment

Company in HRK'000
Cost Land Buildings Equipment and
furniture
Other tangible
assets
Assets under
construction
Right-
of-use
assets -
Buildings
Right-
of-use
assets -
Other
tangible assets
Total
At 31 December 2018 67,675 608,494 186,879 18,559 2,349 - - 883,956
Initial recognition IFRS 16 -
1 January 2019
- - - - - 247,771 4,240 252,011
Change in fair value (through OCI) (832) 1,494 - - - - - 662
Change in fair value (P&L) (Note 7 and Note 11) 493 5,859 - - - - - 6,352
Additions - 8,222 5,546 2,603 9,600 10,412 802 37,185
Transfer from assets under construction to use - 831 100 55 (986) - - -
Transfer to investment property (Note 17) (8,032) (82,678) - - - - - (90,710)
Disposals or retirements (201) (3,758) (3,004) (294) - (628) - (7,885)
At 31 December 2019 59,103 538,464 189,521 20,923 10,963 257,555 5,042 1,081,571
Change in fair value (through OCI) (12) (252) - - - - - (264)
Change in fair value (P&L) (Note 7 and Note 11) (2) (323) - - - - - (325)
Additions - 482 13,264 1 6,181 12,208 10,549 42,685
Transfer from assets under construction to use 46 8,837 4,927 544 (14,354) - - -
Transfer to property and equipment (Note 16) - (3,157) 3,157 - - - - -
Transfer to investment property (Note 17) (28,529) (131,896) - - - - - (160,425)
Disposals or retirements (56) (1,094) (1,231) (3,903) - (5,111) (960) (12,355)
At 31 December 2020 30,550 411,061 209,638 17,565 2,790 264,652 14,631 950,887
Accumulated depreciation and impairment
At 31 December 2018 - 257,415 163,864 10,350 - - - 431,629
Depreciation charge for 2019 - 13,239 11,842 1,316 - 11,461 2,018 39,876
Depreciation on revaluation effect - 765 - - - - - 765
Transfer to investment property (Note 17) - (28,845) - - - - - (28,845)
Disposals or retirements - (259) (2,930) (127) - 1 - (3,315)
At 31 December 2019 - 242,315 172,776 11,539 - 11,462 2,018 440,110
Depreciation charge for 2020 - 11,183 11,043 1,242 - 11,840 2,762 38,070
Depreciation on revaluation effect - 694 - - - - - 694
Transfer to property and equipment (Note 16) - (484) 484 - - - - -
Transfer to investment property (Note 17) - (76,294) - - - - - (76,294)
Disposals or retirements - (189) (1,216) (3,194) - - - (4,599)
At 31 December 2020 - 177,225 183,087 9,587 - 23,302 4,780 397,981
Net book amount
At 31 December 2020 30,550 233,836 26,551 7,978 2,790 241,350 9,851 552,906
At 31 December 2019 59,103 296,149 16,745 9,384 10,963 246,093 3,024 641,461
Group in HRK'000
Cost Land Buildings Equipment and
furniture
Other tangible
assets
Assets under
construction
Right-
of-use
assets -
Buildings
Right-
of-use
assets -
Other
tangible assets
Total
At 31 December 2018 93,673 799,290 274,728 54,765 2,748 - - 1,225,204
Initial recognition IFRS 16 -
1 January 2019
- - - - - 277,369 5,460 282,829
Change in fair value (through OCI) 5,174 18,588 - - - - - 23,762
Change in fair value (P&L) (Note 7 and Note 11) 493 6,116 - - - - - 6,609
Additions - 8,226 23,356 3,246 9,775 11,336 2,423 58,362
Transfer from assets under construction to use - 838 613 55 (1,506) - - -
Transfer to investment property (Note 17) (8,032) (82,678) - - - - - (90,710)
Foreign exchange differences arising on translation of
financial statements of foreign operations
14 274 102 118 - 230 9 747
Disposals or retirements (197) (3,710) (5,540) (2,558) - (614) - (12,619)
At 31 December 2019 91,125 746,944 293,259 55,626 11,017 288,321 7,892 1,494,184
Change in fair value (through OCI) (66) (6,295) - - - - - (6,361)
Change in fair value (P&L) (Note 7 and Note 11) 104 (1,029) - - - - - (925)
Additions - 474 34,946 4,149 7,048 27,121 9,375 83,113
Transfer from assets under construction to use 46 9,129 5,422 544 (15,141) - - -
Transfer to property and equipment (Note 16) - (3,157) 3,157 - - - - -
Transfer to investment property (Note 17) (24,301) (90,800) - - - - - (115,101)
FX diff. arising on translation of FS of foreign operation 67 1,018 328 356 - 574 26 2,369
Disposals or retirements - (190) (5,699) (5,425) - (4,713) (961) (16,988)
At 31 December 2020 66,975 656,094 331,413 55,250 2,924 311,303 16,332 1,440,291
Accumulated depreciation and impairment
At 31 December 2018 - 296,776 230,132 38,391 - - - 565,299
Depreciation charge for 2019 - 15,218 18,571 2,455 - 17,174 2,761 56,179
Depreciation on revaluation effect - 2,498 - - - - - 2,498
Transfer to investment property (Note 17) - (28,845) - - - - - (28,845)
FX diff. arising on translation of FS of foreign operation - 48 74 89 - 33 2 246
Disposals or retirements - (259) (5,638) (1,388) - (535) - (7,820)
At 31 December 2019 - 285,436 243,139 39,547 - 16,672 2,763 587,557
Depreciation charge for 2020 - 13,418 21,750 2,251 - 17,951 3,099 58,469
Depreciation on revaluation effect - 2,810 - - - - - 2,810
Change in fair value (P&L) (Note 7 and Note 11) - 1,505 - - - - - 1,505
Transfer to property and equipment (Note 16) - (484) 484 - - - - -
Transfer to investment property (Note 17) - (76,294) - - - - - (76,294)
FX diff. arising on translation of FS of foreign operation - 207 248 289 - 75 5 824
Disposals or retirements - (190) (4,553) (4,223) - - - (8,966)
At 31 December 2020 - 226,408 261,068 37,864 - 34,698 5,867 565,905
Net book amount
At 31 December 2020 66,975 429,686 70,345 17,386 2,924 276,605 10,465 874,386
At 31 December 2019 91,125 461,508 50,120 16,079 11,017 271,649 5,129 906,627

The carrying amount of land and buildings that would have been recognised had the assets been carried under the cost method would have amounted to HRK 223,117 thousand (31 December 2019: HRK 312,291 thousand) for the Company and HRK 376,064 thousand (31 December 2019: HRK 404,330 thousand) for the Group.

17. Investment property

Company Group
in HRK'000 in HRK'000
At 31 December 2018 333,932 821,794
Foreign exchange differences arising on translation of financial
statements of foreign operations
- 127
Transfer from property and equipment (Note 16) 61,865 61,865
Increase in fair value recognised in the income statement (Note 6.2) 3,031 21,601
Decrease in fair value recognised in the income statement (Note 12.1) (19,830) (22,798)
Additions 4,259 6,782
Disposals (15,736) (15,718)
At 31 December 2019 367,521 873,653
Foreign exchange differences arising on translation of financial
statements of foreign operations
- 307
Transfer from property and equipment (Note 16) 84,131 38,807
Increase in fair value recognized in the income statement (Note 6.2) 3,778 19,431
Decrease in fair value recognized in the income statement (Note 12.1) (20,003) (18,371)
Assets under construction - 238
Additions 24,369 28,032
Effect of acquisition (Note 18.3. /i/) - 76,579
Disposals (3,143) (5,429)
At 31 December 2020 456,653 1,013,247

The Group measures investment property in accordance with IAS 40 - "Investment Property", by applying the fair value model. Accordingly, the Group recognises profit or loss arising from changes in the fair value of investment property as profit or loss for the period in which it occurred, based on the valuation provided by independent appraisers.

18. Investments in subsidiaries, associates and participation in joint ventures

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Investments in subsidiaries 561,298 464,269 - -
Impairment of investments in
subsidiaries
(218,470) (218,846) - -
342,828 245,423 - -
Investments in joint ventures 28,000 28,000 66,502 67,961
Investments in associates 8,601 8,601 13,004 12,542
Impairment of investments in
associates
(2,913) (2,913) (2,913) (2,913)
5,688 5,688 10,091 9,629
376,516 279,111 76,593 77,590
31 Dec. 2020 31 Dec. 2019
Ownership Amount of Ownership Amount of
Activity Country percentage investment percentage investment
% in HRK'000 % in HRK'000
Subsidiaries
Croatia Premium d.o.o., Zagreb Services Croatia 100 12,162 100 8,423
Histria construct d.o.o., Zagreb Real estate Croatia 100 4,976 100 5,067
Core 1 d.o.o., Zagreb Real estate Croatia 100 20 100 20
Auto Maksimir Vozila d.o.o.,
Zagreb
Insurance
representation
Croatia 100 100 100 100
AK polica d.o.o., Varaždin Insurance
representation
Croatia 100 - 100 -
CO Zdravlje d.o.o., Zagreb Consulting and
services
Croatia 100 33,164 100 24,164
Astoria d.o.o. Real estate Croatia 100 78,897 - -
Milenijum osiguranje a.d.,
Belgrade
Insurance Serbia 100 61,514 100 60,665
Croatia osiguranje d.d., Ljubuški Insurance Bosnia and
Herzegovina
95 18,560 95 18,679
Croatia osiguranje - život a.d.,
Skopje
Insurance Macedonia 95 22,272 95 22,272
Croatia osiguranje - neživot a.d.,
Skopje
Insurance Macedonia 100 9,396 100 4,266
Croatia-Tehnički pregledi d.o.o.,
Zagreb
Motor vehicle
services
Croatia 100 71,767 100 71,767
Croatia osiguranje mirovinsko
društvo d.o.o., Zagreb
Pension fund
management
Croatia 100 30,000 100 30,000
Razne usluge d.o.o. – currently
being wound up, Zagreb
Services Croatia 100 - 100 -
342,828 245,423
Joint ventures
PBZ Croatia osiguranje d.d., Zagreb Pension fund
management
Croatia 50 28,000 50 28,000
Associates
Strmec projekt d.o.o., Samobor Real estate Croatia 49.76 5,688 49.76 5,688
5,688 5,688
376,516 279,111

18.1. The Company's investments in subsidiaries and associates and participation in joint ventures

18.2. The Group's investments in subsidiaries and associates and participation in joint ventures

Group
31 Dec. 2020 31 Dec. 2019
Ownership Amount of Ownership Amount of
Activity Country percentage investment percentage investment
% in HRK'000 % in HRK'000
Joint ventures
PBZ Croatia osiguranje d.d.,
Zagreb
Pension fund
management
Croatia 50 65,120 50 66,652
Nacionalni biro za osiguranje
Skopje
Insurance Macedonia - 1,382 - 1,309
66,502 67,961
Associates
Strmec projekt d.o.o.,
Samobor
Real estate Croatia 49.76 5,688 49.76 5,688
STP Agroservis d.o.o.,
Virovitica
Technical
testing and
analysis
Croatia 37 4,403 37 3,941
10,091 9,629
76,593 77,590

Summary financial information for joint ventures

The summary financial information for PBZ Croatia osiguranje d.d.is presented below. For the Group, the information was presented using the equity method.

Summary statement of financial position 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000
Financial assets 102,892 116,178
Other assets 34,225 24,773
Total assets 137,117 140,951
Liabilities 6,877 7,647
Capital and reserves 130,240 133,304
Total equity and liabilities 137,117 140,951
Summary statement of comprehensive income
Income 67,007 70,518
Expenses (42,813) (42,500)
Profit before tax 24,194 28,018
Income tax (4,358) (5,052)
Profit for the year 19,836 22,966
Share in profit of joint venture @ 50% 9,918 11,483

Reconciliation of the presented summary financial information with the carrying amount of shares in the joint venture.

Summary financial information 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000
Opening balance of net assets at 1 January 133,304 137,338
Profit for the period 19,836 22,966
Dividends (22,900) (27,000)
Closing balance of net assets 130,240 133,304
Share in profit of joint venture @ 50% 65,120 66,652
Carrying amount 65,120 66,652

18.3. Movements in investments in subsidiaries, associates and participation in joint ventures

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 201
in HRK'000 in HRK'000 in HRK'000 in HRK'000
At 1 January 279,111 246,929 77,590 79,249
Increase in investments (purchase) (i) 78,897 - - -
Increase in investments through capital increase
of companies (ii)
18,132 - - -
Increase by using the equity method - - (1,111) (1,553)
Impairment of investments (iii) (4,212) (28,281) - -
Reversal of impairment of investments (iii) 4,588 60,463 - -
Foreign exchange differences - - 114 (106)
At 31 December 376,516 279,111 76,593 77,590

/i/ At 31 March 2020, the Company acquired 100% of shares with voting rights of the company ASTORIA d.o.o. The principal activity of the acquired company is real estate.

Details on the fair value of identifiable assets and liabilities of Astoria d.o.o. at the acquisition date, gain on bargain purchase and the purchase consideration are shown below:

in HRK'000
Asset
Investment property 76,579
Loans 20,700
Receivables 553
Cash at bank and cash in hand 910
Liabilities
Deferred and current tax liability (12,634)
Provisions (247)
Other liabilities (1,283)
Other accrued expenses and deferred income (53)
Total net assets at fair value 84,525
Gain on bargain purchase (5,628)
Purchase consideration 78,897
Cash flow on acquisition:
Cash and cash equivalents acquired 910
Purchase consideration paid in cash (78,897)
Cash flow on acquisition (77,987)

As part of strengthening the investment strategy, the Company has acquired the 100% stake in Astoria d.o.o. The purchase of the acquired company resulted in a gain on bargain purchase, since the fair value of the acquired assets and liabilities exceeds the purchase consideration. The gain on bargain purchase in the amount of HRK 5,628 thousand is recognised in the consolidated statement of comprehensive income within Finance income.

In the consolidated income statement of the Group, in the period from 1 April to 31 December 2020, Astoria d.o.o. contributed HRK 6,654 thousand in revenue and HRK 3,926 thousand in profit before tax.

If Astoria d.o.o. has been consolidated on January 1, 2020, the consolidated profit and loss statement would show higher revenues by HRK 1,940 thousand and profit before tax by HRK 1,463 thousand.

/ii/ Increase in investments relates to Croatia osiguranje - neživot a.d., Skopje in the amount of HRK 9,132 thousand, and CO Zdravlje d.o.o. in the amount of HRK 9,000 thousand for the purpose of capital increase.

/iii/ In 2020, a lower value was determined as a result of the fair value estimation, and therefore the investments in the following subsidiaries were impaired: Croatia osiguranje d.d., Mostar by an amount of HRK 119 thousand (2019: HRK 15,975 thousand), Croatia osiguranje - neživot a.d., Skopje, by an amount of HRK 4,002 thousand (2019: HRK 12,086 thousand), Histria Construct by an amount of HRK 91 thousand (2019: HRK 74 thousand) and AK polica d.o.o. by an amount of HRK 147 thousand in 2019, while as a result of the fair value estimation, the investments in the following subsidiaries were increased, i.e. the impairment of the share in these companies was reversed: Croatia Premium d.o.o. in the amount of HRK 3,739 thousand, Milenijum osiguranje a.d. in the amount of HRK 849 thousand (2019: 41,261) and Croatia osiguranje, mirovinsko društvo d.o.o. in the amount of HRK 19,203 thousand in 2019 (Note 12.1). An impairment or impairment reversal is determined by calculating the recoverable amount of cash flows of an individual subsidiary. The subsidiaries were valued according to the discounted cash flow valuation (mostly dividend discount model and free cash flow to equity model) using the planned net income for the next 5 years (forecasted balance sheets and income statements), discount rates etc. The differences in the estimated fair value valuations for an individual subsidiary are due to the differences in future net income, assumptions of dividend distribution and/or other constituents of the discount rates (risk free rate, equity risk premium and beta) according to the Capital Asset Pricing model. The discount rates for the subsidiaries that were impaired or had a reversal of impairment (listed above) vary from 10.39% to 15.61%.

19. Financial assets

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Held-to-maturity investments 2,082,335 2,172,387 2,169,783 2,315,261
Available-for-sale financial assets 4,536,162 4,446,779 5,123,648 4,912,345
Financial assets at fair value through
profit or loss - for trading
421,553 493,577 459,435 518,625
Loans and receivables 1,018,935 1,205,330 1,171,522 1,352,160
8,058,985 8,318,073 8,924,388 9,098,391

19.1. Overview of investments

The Company's investment structure as at 31 December 2020 was as follows:

Company
Held-to
maturity
investments
Available
for-sale
financial
assets
Financial assets
at fair value
through profit
or loss - for
trading
Loans and
receivables
Total
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Shares
Shares, listed - 534,218 17,188 - 551,406
Shares, not listed - 1,916 - - 1,916
- 536,134 17,188 - 553,322
Debt securities
Government bonds 2,038,398 3,638,449 - - 5,676,847
Corporate bonds 43,937 169,505 - - 213,442
2,082,335 3,807,954 - - 5,890,289
Derivative financial instruments
Foreign currency forward contracts - - 4,115 - 4,115
- - 4,115 - 4,115
Investment funds
Open-ended investment funds - 192,074 - - 192,074
Open-ended investment funds - assets for
coverage of unit-linked products
- - 400,250 - 400,250
- 192,074 400,250 592,324
Loans and receivables
Deposits with credit institutions - - - 508,031 508,031
Loans - - - 510,904 510,904
- - - 1,018,935 1,018,935
2,082,335 4,536,162 421,553 1,018,935 8,058,985

19.1. Overview of investments (continued)

The Company's investment structure as at 31 December 2019 was as follows:

Company
Held-to
maturity
investments
Available
for-sale
financial
assets
Financial assets
at fair value
through profit
or loss - for
trading
Loans and
receivables
Total
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Shares
Shares, listed - 520,596 17,071 - 537,667
Shares, not listed - 1,984 - - 1,984
- 522,580 17,071 - 539,651
Debt securities
Government bonds 2,128,493 3,751,669 - - 5,880,162
Corporate bonds 43,894 85,738 - - 129,632
2,172,387 3,837,407 - - 6,009,794
Derivative financial instruments
Foreign currency forward contracts - - 3,670 - 3,670
- - 3,670 - 3,670
Investment funds
Open-ended investment funds - 86,792 27,510 - 114,302
Open-ended investment funds - assets for
coverage of unit-linked products
- - 445,326 - 445,326
- 86,792 472,836 - 559,628
Loans and receivables
Deposits with credit institutions - - - 686,296 686,296
Loans - - - 519,034 519,034
- - - 1,205,330 1,205,330
2,172,387 4,446,779 493,577 1,205,330 8,318,073

19.1. Overview of investments (continued)

The Group's investment structure as at 31 December 2020 was as follows:

Group
Held-to
maturity
investments
Available
for-sale
financial
assets
Financial assets
at fair value
through profit
or loss - for
trading
Loans and
receivables
Total
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Shares
Shares, listed - 534,724 17,187 - 551,911
Shares, not listed - 1,975 - - 1,975
- 536,699 17,187 - 553,886
Debt securities
Government bonds 2,125,846 4,225,370 - - 6,351,216
Corporate bonds 43,937 169,505 - - 213,442
2,169,783 4,394,875 - - 6,564,658
Derivative financial instruments
Foreign currency forward contracts - - 4,115 - 4,115
- - 4,115 - 4,115
Investment funds
Open-ended investment funds - 192,074 26,048 - 218,122
Open-ended investment funds - assets for
coverage of unit-linked products
- - 412,085 - 412,085
- 192,074 438,133 - 630,207
Loans and receivables
Deposits with credit institutions - - - 908,343 908,343
Loans - - - 263,179 263,179
- - - 1,171,522 1,171,522
2,169,783 5,123,648 459,435 1,171,522 8,924,388

19.1. Overview of investments (continued)

The Group's investment structure as at 31 December 2019 was as follows:

Group
Held-to
maturity
investments
Available
for-sale
financial
assets
Financial assets
at fair value
through profit
or loss - for
trading
Loans and
receivables
Total
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Shares
Shares, listed - 521,139 17,071 - 538,210
Shares, not listed - 2,041 - - 2,041
- 523,180 17,071 - 540,251
Debt securities
Government bonds 2,263,706 4,216,636 - - 6,480,342
Corporate bonds 51,555 85,737 - - 137,292
2,315,261 4,302,373 - - 6,617,634
Derivative financial instruments
Foreign currency forward contracts - - 3,670 - 3,670
- - 3,670 - 3,670
Investment funds
Open-ended investment funds - 86,792 46,947 - 133,739
Open-ended investment funds - assets for
coverage of unit-linked products
- - 450,937 - 450,937
- 86,792 497,884 - 584,676
Loans and receivables
Deposits with credit institutions - - - 1,081,008 1,081,008
Loans - - - 271,152 271,152
- - - 1,352,160 1,352,160
2,315,261 4,912,345 518,625 1,352,160 9,098,391

19.2. Financial investments exposed to credit risk

Company 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000
Neither past
due nor
Past due but Neither past
due nor
Past due but
impaired not impaired Impaired Impairment Total impaired not impaired Impaired Impairment Total
Held-to-maturity investments
Available-for-sale debt securities
2,082,335
3,807,954
-
-
7,500
-
(7,500)
-
2,082,335
3,807,954
2,172,387
3,837,407
-
-
7,500
4,771
(7,500)
(4,771)
2,172,387
3,837,407
Deposits 508,031 - - - 508,031 686,296 - - - 686,296
Loans 487,674 23,230 137,488 (137,488) 510,904 487,700 31,334 153,764 (153,764) 519,034
6,885,994 23,230 144,988 (144,988) 6,909,224 7,183,790 31,334 166,035 (166,035) 7,215,124
Group 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000
Neither past
due nor
Past due but Neither past
due nor
Past due but
impaired not impaired Impaired Impairment Total impaired not impaired Impaired Impairment Total
Held-to-maturity investments 2,169,783 - 7,500 (7,500) 2,169,783 2,315,261 - 7,500 (7,500) 2,315,261
Available-for-sale debt securities 4,394,875 - - - 4,394,875 4,302,373 - 4,771 (4,771) 4,302,373
Deposits 908,343 - - - 908,343 1,081,008 - - - 1,081,008
Loans 238,709 24,470 137,783 (137,783) 238,902 32,250 154,051 (154,051) 271,152
263,179

19.3. Held-to-maturity investments

Company Company Group Group
Movement in impairment losses 31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
At 1 January 7,500 18,125 7,500 18,125
Decrease - (10,625) - (10,625)
At 31 December 7,500 7,500 7,500 7,500

19.4. Loans

Company Company Group Group
The maturity dates of granted loans are presented
as follows:
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Up to 1 year 102,098 84,302 79,936 59,985
From 1 to 5 years 235,696 206,850 131,448 128,205
More than 5 years 173,110 227,882 51,795 82,962
510,904 519,034 263,179 271,152

Analysis of due not impaired loan receivables is as follows:

Company Group
<90 days 90-180
days
> 180
days
Total <90 days 90-180
days
> 180
days
Total
in in in in in in in in
HRK'000 HRK'000 HRK'000 HRK'000 HRK'000 HRK'000 HRK'000 HRK'000
31 December 2019 1,217 333 29,784 31,334 1,281 1,185 29,784 32,250
31 December 2020 20 - 23,210 23,230 375 885 23,210 24,470

Movement in impairment of loans:

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
At 1 January 153,764 170,169 154,051 170,456
Increase - 6,487 6 6,487
Write-off - - - -
Transfer to off-balance (1,963) (12,230) (1,963) (12,231)
Decrease (14,313) (10,662) (14,315) (10,662)
Foreign exchange differences - - 4 1
At 31 December 137,488 153,764 137,783 154,051

The structure of loans by type of collateral:

Company Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Collateralised loans:
- vinculated life insurance policies 22,292 21,211 29,811 28,799
- mortgages and real estate fiduciaries 587,337 629,953 362,642 380,528
- other collaterals 38,763 21,634 8,509 15,876
648,392 672,798 400,962 425,203
Value adjustment (137,488) (153,764) (137,783) (154,051)
Total 510,904 519,034 263,179 271,152

The quality of loans mainly depends on the quality of the collateral. The best security instrument is considered the vinculated life insurance policy issued by the Group. Vinculated life insurance policies almost fully cover the loan exposure.

For loans neither past due nor impaired, which are secured by mortgages, mortgages are considered a secondary source of repayment only and do not impact the carrying amount of the loan. However, loans and receivables past due but not impaired would be fully impaired if there were no collaterals.

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

Company:

Excessively secured assets Insufficiently secured assets Total
31 December 2020 Net book value of
loans
Fair value of
collaterals
Net book value of
loans
Fair value of
collaterals
Net book value of
loans
Fair value of
collaterals
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Loans given based on life insurance policies 22,292 22,292 - - 22,292 22,292
Loans given to legal entities 180,841 365,577 5,630 - 186,471 365,577
Loans given to related parties 269,008 690,451 33,133 - 302,141 690,451
472,141 1,078,320 38,763 - 510,904 1,078,320
31 December 2019
Loans given based on life insurance policies 21,211 21,211 - - 21,211 21,211
Loans given to legal entities 179,080 763,206 6,487 - 185,567 763,206
Loans given to related parties 306,302 828,626 5,954 - 312,256 828,626
506,593 1,613,043 12,441 - 519,034 1,613,043

Group:

Excessively secured assets Insufficiently secured assets Total
31 December 2020 Net book value of
loans
Fair value of
collaterals
Net book value of
loans
Fair value of
collaterals
Net book value of
loans
Fair value of
collaterals
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Loans given based on life insurance policies 29,741 34,923 - - 29,741 34,923
Loans given to legal entities 182,058 370,571 5,676 - 187,734 370,571
Loans given to related parties 43,714 192,420 1,990 - 45,704 192,420
255,513 597,914 7,666 - 263,179 597,914
31 December 2019
Loans given based on life insurance policies 28,515 32,011 - - 28,515 32,011
Loans given to legal entities 180,201 767,808 6,487 - 186,688 767,808
Loans given to related parties 55,949 192,420 - - 55,949 192,420
264,665 992,239 6,487 - 271,152 992,239

19.5. Derivative financial instruments

31 Dec. 2020 31 Dec. 2019
Nominal
amount
off
balance
sheet
Assets Fair value balance sheet
Liabilities
Nominal
amount off
balance
sheet
Fair value balance sheet
Assets
Liabilities
HRK'000 HRK'000 HRK'000 HRK'000 HRK'000 HRK'000
Company
Foreign currency forward contracts 1,943,791 4,115 (7,426) 1,690,544 3,670 (5,625)
Group
Foreign currency forward contracts 1,943,791 4,115 (7,426) 1,690,544 3,670 (5,625)

The following table presents the fair value of derivative financial instruments at the balance sheet date:

20. Reinsurance share in technical provisions

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Reinsurance share in unearned premium
reserve
58,699 42,189 64,700 48,384
Reinsurance share in reported but not settled
claims reserve
254,320 160,664 261,715 167,179
Reinsurance share in mathematical provisions 12 22 12 22
Reinsurance share in provisions for incurred,
but not reported claims (IBNR)
161,838 10,658 161,838 10,794
474,869 213,533 488,265 226,379

21. Deferred tax assets

(i) Movements in deferred tax assets:

Company in HRK'000
Impairment of
investments in
subsidiaries
and associates
Financial
assets at fair
value through
profit or loss
Impairment of
available-for
sale financial
assets
Impairment of
held-to
maturity
investments
Impairment of
loans and
deposits
Fair valuation
losses on
investment
property
Other TOTAL
At 31 December 2018 7,448 2,754 18,065 2,019 20,526 34,082 - 84,894
Utilised deferred tax assets through profit or loss (6,774) (1,646) (748) (2,019) (6,114) (6,308) - (23,609)
Deferred tax assets recognised in profit or loss - 4,994 1,118 - 281 - 844 7,237
At 31 December 2019 674 6,102 18,435 - 14,693 27,774 844 68,522
Reclassifications - - - - - - 1,030 1,030
Utilised deferred tax assets through profit or loss - (3,227) (4,886) - (53) (2,805) (1,030) (12,001)
Deferred tax assets recognised in profit or loss - 1,939 1,310 - 2,088 3,447 1,133 9,917
At 31 December 2020 674 4,814 14,859 - 16,728 28,416 1,977 67,468

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

in HRK'000
(ii) Movements in deferred tax liabilities: Property for own use Financial assets
available for sale
Total
At 31 December 2018 11,119 49,215 60,334
Utilisation through profit of loss - (92) (92)
Utilisation through equity (159) - (159)
Change in fair value of available-for-sale financial
assets through other comprehensive income
- 53,437 53,437
Change in fair value (impairment) of property
through other comprehensive income
119 - 119
At 31 December 2019 11,079 102,560 113,639
Utilisation through profit of loss - (221) (221)
Utilisation through equity (236) - (236)
Change in fair value of available-for-sale financial
assets through other comprehensive income
- (9,686) (9,686)
Change in fair value (impairment) of property
through other comprehensive income
(48) - (48)
At 31 December 2020 10,795 92,653 103,448
(iii) Netting deferred taxes: 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000
Balance of deferred tax assets 67,468 68,522
Balance of deferred tax liabilities (103,448) (113,639)
Net deferred tax (liability)/assets at 31 December (35,980) (45,117)

21. Deferred tax assets (continued)

(i) Movements in deferred tax assets:

Group in HRK'000
Financial
assets at fair
value
through
profit or loss
Impairment
of available
for-sale
financial
assets
Impairment
of held-to
maturity
investments
Impairment
of loans and
deposits
Fair valuation
losses on
investment
property
Other TOTAL
At 31 December 2018 3,050 18,610 2,144 20,598 34,238 977 79,617
Reclassifications - - - - - (132) (132)
Foreign exchange differences arising on translation of financial statements of
foreign operations
1 (2) (1) 1 - 4 3
Utilised deferred tax assets through profit or loss (1,646) (748) (2,019) (6,114) (6,308) (42) (16,877)
Deferred tax assets recognised in profit or loss 4,994 1,117 - 281 (115) 1,188 7,465
At 31 December 2019 6,399 18,977 124 14,766 27,815 1,995 70,076
Reclassifications - - - - - 1,028 1,028
Foreign exchange differences arising on translation of financial statements of
foreign operations
- - - - (1) 4 3
Utilised deferred tax assets through profit or loss (3,227) (4,886) - (53) (2,971) (1,013) (12,150)
Deferred tax assets recognised in profit or loss 1,939 1,311 - 2,088 3,448 1,575 10,361
At 31 December 2020 5,111 15,402 124 16,801 28,291 3,589 69,318

21. Deferred tax assets (continued)

(ii) Movements in deferred tax liabilities: in HRK'000
Property for
own use
Investment
property
Financial assets
available for
sale
Other Total
At 31 December 2018 20,994 11,784 51,252 3,172 87,202
Utilisation through profit or loss - 1,545 (94) - 1,451
Utilisation through other comprehensive income (367) - - - (367)
Change in fair value of available-for-sale investments through other comprehensive income - - 53,949 - 53,949
Impairment of property for own use recognised in profit or loss - 2,832 - - 2,832
Impairment of property for own use recognised through other comprehensive income 4,153 - - - 4,153
Foreign exchange differences - - 14 - 14
At 31 December 2019 24,780 16,161 105,121 3,172 149,234
Effect of acquisition
(Note
18.3. /i/)
- 12,634 - - 12,634
Utilisation through profit or loss - 1,267 (219) (2,687) (1,639)
Utilisation through other comprehensive income (406) - - - (406)
Change in fair value of available-for-sale investments through other comprehensive income - - (8,816) - (8,816)
Impairment of property for own use recognised in profit or loss - 2,234 - - 2,234
Impairment of property for own use recognised through other comprehensive income (850) - - - (850)
Foreign exchange differences - - 30 - 30
At 31 December 2020 23,524 32,296 96,116 485 152,421

(iii) Netting deferred taxes:

31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000
Total deferred tax assets 69,318 70,076
Netting deferred taxes (i) (67,665) (68,336)
Net movement in deferred tax assets 1,653 1,740
Total deferred tax liabilities 152,421 149,234
Netting deferred taxes (i) (67,665) (68,336)
Net movement in deferred tax liabilities 84,756 80,898

(i) Netting deferred taxes is recognised where it is possible to net the future tax liability with tax receivables at the level of each Group company.

22. Insurance contract and other receivables

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Receivables from policyholders, net 485,690 464,919 525,674 502,591
Receivables from reinsurance and coinsurance 59,038 46,717 60,077 47,250
Receivables from other insurance business, net 164,158 199,852 166,273 202,998
Receivables for return on investments, net 1,034 1,260 516 847
Other receivables, net 28,362 134,747 74,963 185,864
738,282 847,495 827,503 939,550
Prepaid expenses and accrued income 52,401 13,197 63,409 18,424
Other assets 331 329 11,132 8,233
791,014 861,021 902,044 966,207

22.1. Receivables from policyholders

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Written but not invoiced premium 205,127 178,147 254,790 222,260
Invoiced uncollected premium 452,105 467,987 474,576 489,474
Receivables from policyholders, gross 657,232 646,134 729,366 711,734
Impairment (171,542) (181,215) (203,692) (209,143)
Receivables from policyholders, net 485,690 464,919 525,674 502,591

22.2. Receivables from reinsurance and coinsurance

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Receivables from reinsurance provision 1,761 106 1,761 106
Receivables from reinsurance claims 39,638 41,354 40,677 41,887
Receivables from coinsurance claims 17,639 5,257 17,639 5,257
59,038 46,717 60,077 47,250

22.3. Receivables from other insurance business

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Recourse receivables 214,949 256,049 229,032 270,241
Impairment (60,330) (64,291) (74,348) (77,776)
Net receivables 154,619 191,758 154,684 192,465
Receivables for foreign claims 10,069 7,422 11,372 9,194
Impairment (2,344) (2,268) (2,344) (2,268)
Net receivables 7,725 5,154 9,028 6,926
Other receivables 1,814 2,940 2,561 3,607
1,814 2,940 2,561 3,607
Receivables from other insurance business,
gross
226,832 266,411 242,965 283,042
Impairment (62,674) (66,559) (76,692) (80,044)
Receivables from other insurance business, net 164,158 199,852 166,273 202,998

22.4. Receivables for returns on investments

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Receivables for regular interest on given loans 15,661 16,400 15,093 15,919
Receivables for regular interest on deposits 4,559 4,888 4,612 4,961
Receivables for returns on investments, gross 20,220 21,288 19,705 20,880
Impairment (19,186) (20,028) (19,189) (20,033)
Receivables for returns on investments, net 1,034 1,260 516 847

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

22.5. Other receivables

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Receivables for sold tangible assets 6,228 90,766 6,231 90,770
Receivables for advances given 4,287 5,098 5,013 6,936
Trade receivables 5,369 6,381 26,477 27,602
Receivables from the state and state institutions 1,709 1,731 18,067 16,339
Receivables from credit card companies 5,188 5,827 6,121 6,765
Receivables obtained through cession 4,464 4,460 4,464 4,466
Receivables under court decisions 301 289 301 289
Receivables from employees 1,345 1,343 2,164 2,333
Receivables from agents 1,349 1,831 1,349 1,831
Receivables for funds on blocked accounts 25,373 25,373 25,373 25,373
Receivables for default interest 6,663 5,218 6,663 5,218
Other receivables 16,128 36,605 30,577 55,732
Other receivables, gross 78,404 184,922 132,800 243,654
Impairment (50,042) (50,175) (57,837) (57,790)
Other receivables, net 28,362 134,747 74,963 185,864

22.6. Analysis of receivables from insurance business and other receivables by maturity:

Receivables from Receivables for Receivables from other insurance business
Company Receivables from
policyholders
coinsurance and
reinsurance business
returns on
investments
Recourse
receivables
Receivables for
foreign claims
Other
receivables
Other
receivables
TOTAL
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Neither past due nor impaired 328,973 42,773 510 191,743 4,217 2,935 120,975 692,126
Past due but not impaired 135,946 3,944 750 15 937 5 13,772 155,369
Impaired 181,215 827 20,028 64,292 2,267 - 50,177 318,806
Impairment (181,215) (827) (20,028) (64,292) (2,267) - (50,177) (318,806)
31 December 2019 464,919 46,717 1,260 191,758 5,154 2,940 134,747 847,495
Neither past due nor impaired 363,868 24,191 18 154,546 5,388 1,813 8,759 558,583
Past due but not impaired 121,822 34,847 1,016 74 2,337 - 19,603 179,699
Impaired 171,542 313 19,186 60,330 2,344 - 50,042 303,757
Impairment (171,542) (313) (19,186) (60,330) (2,344) - (50,042) (303,757)
31 December 2020 485,690 59,038 1,034 154,620 7,725 1,813 28,362 738,282

22.6. Analysis of receivables from insurance business and other receivables by maturity (continued)

Group Receivables from Receivables for Receivables from other insurance business
Receivables from
policyholders
coinsurance and
reinsurance business
returns on
investments
Recourse
receivables
Receivables for
foreign claims
Other
receivables
Other
receivables
TOTAL
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Neither past due nor impaired 351,832 42,796 510 191,958 4,305 2,935 150,309 744,645
Past due but not impaired 150,759 4,454 337 507 2,621 672 35,555 194,905
Impaired 209,142 827 20,032 77,775 2,268 - 57,792 367,836
Impairment (209,142) (827) (20,032) (77,775) (2,268) - (57,792) (367,836)
31 December 2019 502,591 47,250 847 192,465 6,926 3,607 185,864 939,550
Neither past due nor impaired 392,037 25,172 71 154,609 6,676 1,813 33,432 613,810
Past due but not impaired 133,637 34,905 445 75 2,352 748 41,531 213,693
Impaired 203,692 326 19,189 74,348 2,344 - 57,837 357,736
Impairment (203,692) (326) (19,189) (74,348) (2,344) - (57,837) (357,736)
31 December 2020 525,674 60,077 516 154,684 9,028 2,561 74,963 827,503

22.7. Credit quality of receivables neither past due nor impaired:

Receivables from other insurance business
Company Insurance
receivables
Receivables from
coinsurance and
reinsurance
business
Receivables
for returns
on
investments
Recourse
receivables
Receivables
for foreign
claims
Other
receivables
Other
receivables
TOTAL
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
High quality - - - - - - - -
Standard quality 328,973 42,773 510 191,743 4,217 2,935 120,975 692,126
31 December 2019 328,973 42,773 510 191,743 4,217 2,935 120,975 692,126
High quality - - - - - - - -
Standard quality 363,868 24,192 18 154,545 5,388 1,813 8,759 558,583
31 December 2020 363,868 24,192 18 154,545 5,388 1,813 8,759 558,583

Group Receivables from other insurance business
Receivables from
Receivables
Insurance
receivables
coinsurance and
reinsurance
business
for returns
on
investments
Recourse
receivables
Receivables
for foreign
claims
Other
receivables
Other
receivables
TOTAL
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
High quality - - - - - - 425 425
Standard quality 351,832 42,796 510 191,958 4,305 2,935 149,884 744,220
31 December 2019 351,832 42,796 510 191,958 4,305 2,935 150,309 744,645
High quality - - - - - - 710 710
Standard quality 392,037 25,172 71 154,609 6,676 1,813 32,722 613,100
31 December 2020 392,037 25,172 71 154,609 6,676 1,813 33,432 613,810

High quality means receivables from companies that have a high credit rating and the possibility that receivables become uncollectable is extremely low. The Group monitors the collection of receivables and has established a process for issuing reminders, forced collection and possible court claims.

22.8. Analysis of receivables past due but not impaired by the number of days up to maturity

Company Group
<90 days 90-180 days > 180 days Total <90 days 90-180 days > 180 days Total
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
Receivables from insurance business 97,643 38,303 - 135,946 109,620 39,903 1,236 150,759
Receivables from coinsurance and
reinsurance business
2,081 1,632 231 3,944 2,538 1,632 284 4,454
Receivables for returns on investments 727 23 - 750 314 23 - 337
Receivables from other insurance business: 572 372 13 957 2,610 1,176 14 3,800
recourse receivables - 2 13 15 354 139 14 507
receivables for foreign claims 569 368 - 937 2,253 368 - 2,621
other receivables 3 2 - 5 3 669 - 672
Other receivables 9,213 2,645 1,914 13,772 28,967 3,873 2,715 35,555
31 December 2019 110,236 42,975 2,158 155,369 144,049 46,607 4,249 194,905
Receivables from insurance business 85,594 36,228 - 121,822 94,229 38,200 1,208 133,637
Receivables from coinsurance and
reinsurance business
28,394 6,453 - 34,847 28,453 6,452 - 34,905
Receivables for returns on investments 388 628 - 1,016 - 445 - 445
Receivables from other insurance business: 1,884 453 74 2,411 2,647 453 75 3,175
recourse receivables - - 74 74 - - 75 75
receivables for foreign claims 1,884 453 - 2,337 1,899 453 - 2,352
other receivables - - - - 748 - - 748
Other receivables 13,139 3,570 2,894 19,603 33,006 4,497 4,028 41,531
31 December 2020 129,399 47,332 2,968 179,699 158,335 50,047 5,311 213,693

22.9. Movements in impairment of receivables

Receivables from Receivables from
coinsurance and
Receivables for Receivables from other insurance
business
Other
Company insurance business reinsurance
business
returns on
investments
Recourse
receivables
Receivables for
foreign claims
receivables TOTAL
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
At 1 January 2019 210,086 1,569 21,909 70,905 2,743 55,325 362,537
Other transfers - - - - - (4,678) (4,678)
Increase of impairment 114,393 1,036 1,090 2,044 1,245 878 120,686
Collection of previously impaired
amounts
(115,771) (1,701) (2,388) (7,527) (1,721) (504) (129,612)
Write-offs (27,493) (77) (583) (1,130) - (844) (30,127)
At 31 December 2019 181,215 827 20,028 64,292 2,267 50,177 318,806
Other transfers - - - - - - -
Increase of impairment 74,110 980 69 855 725 510 77,249
Collection of previously impaired
amounts
(76,604) (1,494) (230) (3,489) (626) (585) (83,028)
Write-offs (7,179) - (681) (1,328) (22) (60) (9,270)
At 31 December 2020 171,542 313 19,186 60,330 2,344 50,042 303,757

22.9. Movements in impairment of receivables (continued)

Receivables Receivables from
coinsurance and
reinsurance
business
Receivables from other insurance business
Group from
insurance
business
Receivables for
returns on
investments
Recourse
receivables
Receivables for
foreign claims
Other
receivables
Other
receivables
TOTAL
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
At 1 January 2019 233,179 1,567 21,914 77,387 2,742 - 62,206 398,995
Other transfers - - - - - - (4,678) (4,678)
Increase of impairment 122,216 1,036 1,091 9,007 1,245 - 2,163 136,758
Collection of previously impaired
amounts
(117,951) (1,699) (2,389) (7,544) (1,719) - (826) (132,128)
Write-offs (28,429) (77) (584) (1,156) - - (1,087) (31,333)
Foreign exchange differences 127 - - 81 - - 14 222
At 31 December 2019 209,142 827 20,032 77,775 2,268 - 57,792 367,836
Other transfers - - - - - - - -
Increase of impairment 83,244 993 69 1,260 726 - 2,055 88,347
Collection of previously impaired
amounts
(80,837) (1,494) (231) (3,511) (628) - (1,060) (87,761)
Write-offs (8,187) - (681) (1,329) (28) - (989) (11,214)
Foreign exchange differences 330 - - 153 6 - 39 528
At 31 December 2020 203,692 326 19,189 74,348 2,344 - 57,837 357,736

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

23. Cash and cash equivalents

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Cash on bank accounts 383,520 100,620 476,062 143,521
Cash on foreign currency accounts 129,416 24,700 177,865 70,917
Cash on hand - - 437 581
Deposits with maturity up to three months - - 15,061 2,348
Total cash and cash equivalents 512,936 125,320 669,425 217,367

24. Capital and reserves

24.1. Subscribed share capital

The Company's share capital with a nominal value of HRK 601,576 thousand (31 December 2019: HRK 601,576 thousand) is divided among 429,697 shares with a nominal value of HRK 1,400, which have been paid entirely in cash, entered into the register of the Commercial Court in Zagreb.

The shares are marked as follows:

Number of shares Nominal amount (in HRK):
307,598 ordinary shares I, emission with ticker CROS-R-A/CROS 430,637,200
113,349 ordinary shares II, emission with ticker CROS-R-A/CROS 158,688,600
TOTAL ORDINARY SHARES 589,325,800
8,750 preference shares I, emission with ticker CROS-P-A/CROS2 12,250,000
TOTAL PREFERENCE SHARES 12,250,000
TOTAL ORDINARY AND PREFERENCE SHARES 601,575,800

Preference shares provide their holders with the following rights:

  • voting rights equal to the holders of ordinary shares;
  • dividend payment in the amount of 8% annually on the revalued value of shares, for the year in which an appropriate profit was realised;
  • cumulative dividend payment is guaranteed provided that the Company's result enables the payment;
  • cumulative dividend payment if the Company's result enables the payment of a higher dividend to all shareholders than the dividend from the previous point, as well as for the years when the liability cannot be settled due to insufficient profit.

Due to the guaranteed dividend payment, preference shares are classified as financial liabilities (Note 27).

31 Dec. 2020
Shareholder Number Nominal
amount
Equity Number Nominal
amount
Equity
of shares in HRK'000 share % of shares in HRK'000 share %
ADRIS GRUPA d.d. 263,419 368,787 61.3 263,419 368,787 61.3
CERP/ Republic of Croatia 128,787 180,302 30.0 128,787 180,302 30.0
Raiffeisenbank Austria d.d. -
custodian account
19,449 27,229 4.5 19,456 27,238 4.5
Interkapital vrijednosni papiri
d.o.o./summary ac.
3,130 4,382 0.7 3,113 4,358 0.7
HPB d.d./Republika Hrvatska
basic and summary ac.
3,032 4,245 0.7 2,941 4,117 0.7
Other shareholders 11,880 16,631 2.8 11,981 16,774 2.8
429,697 601,576 100.0 429,697 601,576 100.0

The ownership structure as at 31 December 2020 and 31 December 2019 was as follows:

As at 31 December 2020, percentage of ownership of ADRIS GRUPA d.d. consists of the own share of 61.3% increased by the shares on its custodian accounts of 5.1%, while percentage of ownership of CERP consists of the own share of 30% increased by the shares on its custodian accounts of 0.6%.

24.2. Reserves

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Legal reserves 30,079 30,079 30,079 30,079
Statutory reserves 147,220 147,220 147,220 147,220
Other reserves 224,739 224,739 224,739 224,739
402,038 402,038 402,038 402,038

Pursuant to the Companies Act, 5% of profit for the year is allocated to the legal reserve until total legal reserve reaches 5% of the share capital.

Statutory reserves and other reserves were established based on the decision on profit distribution from previous years.

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

24.3. Revaluation reserve

The revaluation reserve is presented as follows:

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Property for own use 59,967 61,549 135,946 144,567
Deferred tax from change in revaluation reserve
of property for own use
(10,795) (11,079) (23,524) (24,779)
Available-for-sale financial assets 514,744 568,557 559,201 604,522
Deferred tax from change in revaluation reserve
of available-for-sale financial assets
(92,654) (102,340) (96,893) (105,709)
Foreign exchange differences arising on
translation of financial statements of foreign
operations
(138) (31) (6,281) (9,263)
471,124 516,656 568,449 609,338

/i/ Revaluation reserve of property for own use, net of deferred tax

Company Group
in HRK'000 in HRK'000
31 December 2018 50,650 101,886
Reclassification - -
Increase in revaluation reserve 543 19,609
Decrease in revaluation reserve - -
Release of revaluation reserve, realised portion (depreciation and sale) (723) (1,707)
31 December 2019 50,470 119,788
Reclassification - 56
Increase in revaluation reserve - -
Decrease in revaluation reserve (216) (5,504)
Release of revaluation reserve, realised portion (depreciation and sale) (1,082) (1,918)
31 December 2020 49,172 112,422

/ii/ Revaluation reserve of available-for-sale financial assets, net of deferred tax

Company Group
in HRK'000 in HRK'000
31 December 2018 222,779 238,396
Changes in fair value of available-for-sale financial assets 264,867 271,444
Impairment of financial assets, net of tax 5,576 5,820
Realised gains on available-for-sale financial assets, net of tax (through profit) (27,006) (27,250)
Foreign exchange differences (30) 1,141
31 December 2019 466,186 489,551
Reclassification - (57)
Changes in fair value of available-for-sale financial assets 1,404 9,082
Impairment of financial assets, net of tax 5,971 5,972
Realised gains of available-for-sale financial assets, net of tax (through profit) (51,502) (51,503)
Foreign exchange differences (107) 2,982
31 December 2020 421,952 456,027

25. Technical provisions

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Claims provisions, gross
Provisions for reported but not settled claims 1,694,098 1,577,212 1,788,641 1,665,698
Provisions for incurred, but not reported
claims (IBNR)
1,074,698 883,516 1,201,901 997,701
Provisions for costs of claims handling 136,646 133,772 149,989 146,437
2,905,442 2,594,500 3,140,531 2,809,836
Unearned premiums, gross 1,148,879 1,135,436 1,435,263 1,435,319
Mathematical insurance provisions, gross 2,565,485 2,523,589 3,022,248 2,955,121
Other insurance-technical provisions, gross 15,200 31,577 25,892 42,455
Technical provisions for life insurance where the
policyholder bears the investment risk
400,250 445,326 412,085 450,937
Total technical provisions 7,035,256 6,730,428 8,036,019 7,693,668

Other insurance-technical provisions include unexpired risk reserves.

25.1. Movements in provision for reported but not settled claims, gross

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
LIFE
At 1 January 57,655 64,287 61,470 66,271
Foreign exchange differences arising on
translation of financial statements of foreign
operations
- - 46 14
Claims incurred in the current year 60,968 33,170 68,661 39,222
Transfer from provisions for incurred, but not
reported claims
244 114 244 114
Change in claims from the previous year (19,659) (26,886) (20,538) (27,185)
Settled claims (9,231) (13,030) (13,934) (16,966)
At 31 December 89,977 57,655 95,949 61,470
NON-LIFE
At 1 January 1,519,557 1,480,406 1,604,228 1,554,628
Foreign exchange differences arising on
translation of financial statements of foreign
operations
- 1,024 483
Claims incurred in the current year 304,313 274,782 329,746 301,576
Transfer from provisions for incurred, but not
reported claims
108,957 111,378 128,433 122,749
Change in claims from the previous year (24,445) (27,586) (16,006) (7,607)
Settled claims (304,261) (319,423) (354,733) (367,601)
At 31 December 1,604,121 1,519,557 1,692,692 1,604,228
TOTAL LIFE AND NON-LIFE
At 31 December
1,694,098 1,577,212 1,788,641 1,665,698

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

25.2. Movements in provision for incurred but not reported claims

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
LIFE in HRK'000 in HRK'000 in HRK'000 in HRK'000
At 1 January 1,547 1,859 1,904 2,176
Foreign exchange differences arising on
translation of financial statements of foreign - - 4 1
operations
Increases recognised during the year 635 982 539 1,021
Transfer to provisions for reported claims (244) (114) (244) (114)
Settled claims (776) (1,180) (776) (1,180)
At 31 December 1,162 1,547 1,427 1,904
NON-LIFE
At 1 January 881,969 943,482 995,797 1,046,595
Foreign exchange differences - 1,406 772
Increases recognised during the year 437,041 177,420 499,784 230,540
Transfer to provisions for reported claims (108,957) (111,378) (128,433) (122,749)
Settled claims (136,517) (127,555) (168,080) (159,361)
At 31 December 1,073,536 881,969 1,200,474 995,797
TOTAL LIFE AND NON-LIFE
At 31 December
1,074,698 883,516 1,201,901 997,701

25.3. Movements in provisions for unearned premiums

Company
Company
Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
LIFE in HRK'000 in HRK'000 in HRK'000 in HRK'000
At 1 January 4,870 4,346 5,909 5,369
Foreign exchange differences arising on
translation of financial statements of foreign
operations
- - 12 4
Written premiums during the year 453,598 517,408 551,053 645,821
Earned premiums during the year (453,445) (516,884) (550,877) (645,285)
At 31 December 5,023 4,870 6,097 5,909
NON-LIFE
At 1 January 1,130,566 1,135,019 1,429,410 1,417,281
Foreign exchange differences arising on
translation of financial statements of foreign
operations
- - 3,700 1,597
Written premiums during the year 2,288,221 2,221,291 2,689,178 2,659,154
Earned premiums during the year (2,274,931) (2,225,744) (2,693,122) (2,648,622)
At 31 December 1,143,856 1,130,566 1,429,166 1,429,410
TOTAL LIFE AND NON-LIFE
At 31 December
1,148,879 1,135,436 1,435,263 1,435,319

25.4. Movements in mathematical insurance provisions, gross

Company
Company
Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
At 1 January 2,523,589 2,367,205 2,955,121 2,731,290
Foreign exchange differences arising on
translation of financial statements of foreign - - 4,351 1,674
operations
Allocated premium 403,894 454,645 451,335 537,217
Reversal of liabilities due to benefits paid,
surrenders and other terminations
(426,303) (360,979) (453,186) (377,338)
Capitalised technical interest 62,734 62,144 63,430 62,144
Change in discretionary bonus - (20,539) (374) (20,979)
Change of liabilities based on the Liability
Adequacy Test (LAT)
1,571 21,113 1,571 21,113
At 31 December 2,565,485 2,523,589 3,022,248 2,955,121

25.5. Movements in technical provisions for life insurance where the policyholder bears the investment risk

Company
Company
Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
LIFE
At 1 January 445,326 434,791 450,937 437,973
Foreign exchange differences - - 48 28
Allocated premium 4,170 6 10,346 2,407
Reversal of liabilities due to benefits paid,
surrenders and other terminations
(49,218) (11,320) (49,218) (11,320)
Unrealised gains on assets in which the
policyholders' funds are invested
(28) 21,849 (28) 21,849
At 31 December 400,250 445,326 412,085 450,937

25.6. Analysis of movements in claims provisions (RBNS and IBNR) for non-life insurance

Company

in HRK'000
Before 2014 2014 2015 2016 2017 2018 2019 2020 Total
Assessment of cumulative claims at the end of the year of the accident - 1,244,991 1,192,854 1,148,645 1,229,855 1,288,855 1,369,563 1,563,797 -
One year later - 1,216,132 1,134,791 1,101,945 1,183,797 1,236,615 1,373,304 - -
Two years later - 1,191,619 1,123,941 1,083,401 1,159,530 1,226,430 - - -
Three years later - 1,192,149 1,119,131 1,077,326 1,154,557 - - - -
Four years later - 1,182,435 1,114,181 1,070,166 - - - - -
Five years later - 1,174,729 1,095,820 - - - - - -
Six years later - 1,158,343 - - - - - - -
Assessment of cumulative claims at the end of the accident - 1,158,343 1,095,820 1,070,166 1,154,557 1,226,430 1,373,304 1,563,797 8,642,417
Cumulative payments - 1,096,612 993,132 964,573 1,033,307 1,071,930 1,107,201 825,384 7,092,139
Provision for previous years 1,127,379 - - - - - - - 1,127,379
Claims handling costs 57,304 2,810 5,073 5,402 6,794 8,910 15,079 31,582 132,954
Amount recognised in the statement of financial position 1,184,683 64,541 107,761 110,995 128,044 163,410 281,182 769,995 2,810,611

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

Group

in HRK'000
Before 2014 2014 2015 2016 2017 2018 2019 2020 Total
Assessment of cumulative claims at the end of the year of the accident - 1,347,965 1,309,826 1,257,320 1,341,302 1,411,597 1,516,538 1,752,318 -
One year later - 1,288,162 1,219,273 1,190,266 1,279,261 1,344,975 1,506,580 - -
Two years later - 1,250,562 1,192,796 1,153,317 1,231,173 1,332,198 - - -
Three years later - 1,247,936 1,186,804 1,146,146 1,236,807 - - - -
Four years later - 1,238,607 1,181,070 1,145,313 - - - - -
Five years later - 1,228,863 1,167,732 - - - - - -
Six years later - 1,214,080 - - - - - - -
Assessment of cumulative claims at the end of the accident - 1,214,080 1,167,732 1,145,313 1,236,807 1,332,198 1,506,580 1,752,318 9,355,028
Cumulative payments - 1,146,512 1,055,883 1,028,087 1,100,842 1,152,909 1,208,711 929,975 7,622,919
Provision for previous years 1,160,971 - - - - - - - 1,160,971
Claims handling costs 61,647 3,536 6,025 6,375 7,804 10,150 16,461 34,133 146,131
Amount recognised in the statement of financial position 1,222,618 71,104 117,874 123,601 143,769 189,439 314,330 856,476 3,039,211

25.7. Maturity of gross technical provisions

The expected maturity of technical provisions is presented below:

Company in HRK'000
Less than 1
year
Between 1
and 5 years
Between 5
and 10
years
More than
10 years
Total
2020
Unearned premiums, gross 1,042,807 92,472 11,490 2,110 1,148,879
Mathematical insurance provisions, gross 318,528 1,277,388 496,278 473,291 2,565,485
Claims provisions, gross 1,212,365 735,038 377,097 580,942 2,905,442
Other insurance-technical provisions, gross 14,638 562 - - 15,200
Technical provisions for life insurance where
the policyholder bears the investment risk
49,228 350,879 42 101 400,250
2,637,566 2,456,339 884,907 1,056,444 7,035,256
2019
Unearned premiums, gross 1,001,786 112,239 18,826 2,585 1,135,436
Mathematical insurance provisions, gross 387,222 1,150,841 525,028 460,498 2,523,589
Claims provisions, gross 921,010 654,001 377,299 642,190 2,594,500
Other insurance-technical provisions, gross 31,233 342 1 1 31,577
Technical provisions for life insurance where
the policyholder bears the investment risk
32,642 412,545 42 97 445,326
2,373,893 2,329,968 921,196 1,105,371 6,730,428
Group in HRK'000
Less than 1
year
Between 1
and 5 years
Between 5
and 10
years
More than
10 years
Total
2020
Unearned premiums, gross 1,249,256 153,186 30,711 2,110 1,435,263
Mathematical insurance provisions, gross 350,829 1,396,390 637,670 637,359 3,022,248
Claims provisions, gross 1,331,876 805,278 403,803 599,574 3,140,531
Other insurance-technical provisions, gross 25,330 562 - - 25,892
Technical provisions for life insurance where
the policyholder bears the investment risk
49,573 359,244 754 2,514 412,085
3,006,864 2,714,660 1,072,938 1,241,557 8,036,019
2019
Unearned premiums, gross 1,188,682 199,338 44,714 2,585 1,435,319
Mathematical insurance provisions, gross 419,171 1,254,371 667,476 614,103 2,955,121
Claims provisions, gross 1,022,040 726,867 401,235 659,694 2,809,836
Other insurance-technical provisions, gross 42,111 342 1 1 42,455
Technical provisions for life insurance where
the policyholder bears the investment risk
32,642 417,116 191 988 450,937
2,704,646 2,598,034 1,113,617 1,277,371 7,693,668

25.8. Analysis of claim (loss) ratios, cost ratios and combined ratios for the Company and Group:

Types of non-life insurance Claims ratio Cost ratio Combined
ratio
Claims
ratio
Cost ratio Combined
ratio
2020 2020 2020 2019 2019 2019
Accident insurance 27.43% 35.76% 63.19% 26.23% 42.59% 68.82%
Health insurance 46.56% 33.97% 80.53% 55.77% 35.88% 91.66%
Road vehicle insurance 59.58% 32.88% 92.46% 73.54% 29.53% 103.06%
Railroad rolling stock
insurance
106.48% 32.80% 139.28% 39.06% 78.72% 117.78%
Aircraft insurance 26.90% 25.18% 52.08% -64.98% 37.74% -27.25%
Vessel insurance 13.09% 33.54% 46.63% 52.15% 41.44% 93.59%
Insurance for goods in
transit
7.66% 33.99% 41.65% 20.17% 36.73% 56.91%
Insurance against fire and
natural disasters
170.22% 36.09% 206.31% 45.92% 42.66% 88.58%
Other types of property
insurance
63.62% 31.51% 95.12% 80.38% 36.47% 116.85%
Motor liability insurance 61.57% 37.51% 99.08% 55.52% 35.34% 90.86%
Aircraft liability insurance 6.70% 38.93% 45.63% 3.10% 31.22% 34.32%
Vessel liability insurance -176.74% 34.67% -142.07% -72.01% 48.63% -23.38%
Other types of liability
insurance
94.28% 30.75% 125.04% 68.11% 37.69% 105.80%
Loan insurance/credit
insurance
-44.88% 72.91% 28.03% -91.10% 82.86% -8.24%
Surety insurance 39.03% 28.28% 67.30% 15.50% 23.37% 38.87%
Miscellaneous financial loss
insurance
166.70% 29.58% 196.28% 16.20% 30.52% 46.72%
Legal expenses insurance 308.37% 268.48% 576.84% 17.32% 19.66% 36.97%
Assistance 61.88% 38.72% 100.60% 34.72% 43.90% 78.62%
Total non-life insurance 66.98% 35.40% 102.38% 54.10% 37.72% 91.82%
Group:
Types of non-life insurance
Claims ratio Cost ratio Combined
ratio
Claims
ratio
Cost ratio Combined
ratio
2020 2020 2020 2019 2019 2019
Accident insurance 32.86% 36.09% 68.96% 28.76% 42.55% 71.31%
Health insurance 46.53% 34.12% 80.65% 55.82% 35.80% 91.62%
Road vehicle insurance 61.48% 34.58% 96.06% 75.29% 30.51% 105.80%
Railroad rolling stock
insurance
106.48% 32.80% 139.28% 39.06% 78.72% 117.78%
Aircraft insurance 26.90% 25.17% 52.07% -64.98% 37.74% -27.25%
Vessel insurance 13.09% 33.54% 46.62% 52.15% 41.44% 93.59%
Insurance for goods in
transit
5.26% 33.66% 38.92% 18.96% 35.42% 54.38%
Insurance against fire and
natural disasters
157.47% 36.43% 193.90% 43.41% 42.44% 85.85%
Other types of property
insurance
62.35% 31.74% 94.09% 79.67% 35.93% 115.60%
Motor liability insurance 56.87% 37.87% 94.74% 53.16% 36.11% 89.26%
Aircraft liability insurance 6.70% 38.93% 45.63% 3.10% 31.22% 34.32%
Vessel liability insurance -176.68% 34.66% -142.02% -71.97% 48.62% -23.36%
Other types of liability
insurance
91.05% 30.92% 121.98% 66.45% 37.41% 103.87%
Loan insurance/credit
insurance
-19.74% 62.45% 42.71% -60.10% 82.04% 21.94%
Surety insurance 16.40% 28.71% 45.12% 5.77% 21.07% 26.84%
Miscellaneous financial loss
insurance
162.26% 30.38% 192.64% 17.69% 30.74% 48.43%
Legal expenses insurance 305.40% 265.95% 571.35% 17.31% 19.66% 36.96%
Assistance 47.91% 40.40% 88.31% 36.37% 35.95% 72.32%
Total non-life insurance 64.11% 36.00% 100.11% 53.21% 38.00% 91.22%

The above ratios are calculated in accordance with the Ordinance on the structure and contents of financial and additional statements of insurance and reinsurance companies (Official Gazette No. 37/16, 96/18, 50/19 and 98/20) and Instructions for completing the financial and supplementary reports of insurance or reinsurance companies by the Croatian Financial Services Supervisory Agency.

The claims ratio, cost ratio and combined ratio by types of non-life insurance are calculated as follows:

  • Claims ratio = (Settled claims, gross amount + Change in provisions for claims, gross amount + Change in other technical provisions, gross amount) / (Gross premium written + Impairment of value and charged value of premium + Change in gross provisions of unearned premiums) * (- 100)
  • Cost ratio = (Operating expenses (business-related expenses), net + Other insurance-technical income, net of reinsurance + Other technical costs, net of reinsurance) / (Gross premium written + Impairment of value and charged value of premium + Change in gross provisions of unearned premiums) *(-100)
  • Combined ratio = claims ratio + cost ratio.

The claims ratio by types of non-life insurance for which mathematical provision is recognized is calculated as follows:

• Claims ratio = (Settled claims, gross amount + Change in provisions for claims, gross amount + Change in mathematical provisions, gross amount+ Change in other technical provisions, gross amount) + (Investment income from investment of mathematical provision + Investment expense from investment of mathematical provision)/ (Gross premium written + Impairment of value and charged value of premium + Change in gross provisions of unearned premiums) * (- 100)

Movements in annual return on mathematical provision

In the case of death and survival, policyholders are entitled to a share in the Company's profit realised by life insurance funds management. For policies concluded after 31 December 2017, cost and mortality are the only possible sources of profit. Shares in profit are calculated once a year, at the earliest at the end of the first or second year of the insurance term, depending on the tariff. The amount of the share in the profit is determined by the Management Board.

The Company uses mortality tables for Croatia for the period 2010 to 2012 for the calculation of mathematical reserves.

For the purpose of the calculation of mathematical reserves:

  • for insurance contracts concluded before 2010, an interest rate of 3.25% or 3% was used (the maximum rate prescribed by HANFA is 3.3%),

  • for insurance contracts concluded in 2010 the interest rate used was 3% and 2.75% (the maximum rate prescribed by HANFA is 3%),

  • for insurance contracts concluded after 2010 until 30 June 2016, the interest rate used was 2.75%-1% (the maximum rate prescribed by HANFA is 2.75%).

  • for insurance contracts concluded after 1 July 2016, the interest rate used was 1.75%-0%, (the maximum rate prescribed by HANFA is 1.75% for contracts with a currency clause and 2% for contracts in HRK),

  • for insurance contracts concluded after 1 January 2018, the interest rate used was 1%-0%, and interest rate of 1.20% was used for insurance contracts with a contractual duration of 5 years (the maximum rate prescribed by HANFA is 1%, and 1,75% for insurance contracts with a contractual duration of 5 years).

The average return is calculated as a weighted average return from the mathematical provision in the last two years, where the weights represent the average value of mathematical provision during the year.

The following table shows the movements in the annual return realised from investment of assets covering mathematical provisions for 2020 and 2019:

2020 2019
in HRK'000 in HRK'000
Average balance of mathematical provisions 2,513,947 2,417,608
Return on investments from mathematical provisions 83,195 116,564
Rate of annual return on mathematical provisions 3.31% 4.82%
Average return on mathematical provisions for the past 2 years 4.05% 4.88%

26. Provisions

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Provisions for jubilee awards 27,370 30,070 30,764 33,177
Provisions for retirement benefits 2,659 2,946 6,715 7,162
Provisions for jubilee awards and retirement
benefits /i/
30,029 33,016 37,479 40,339
Provisions for termination benefits 7,305 16,740 7,515 16,740
Provisions for legal disputes 49,205 52,961 52,965 55,325
Other long-term provisions - - - 1,883
86,539 102,717 97,959 114,287

Movements in provisions for jubilee awards, pensions, legal disputes and other long-term provisions are shown in the table below:

Company Provisions
for legal
disputes
Provisions for
jubilee awards
and retirement
benefits
Provisions for
termination
benefits
Other long
term
provisions
Total
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
At 1 January 2019 49,994 31,302 17,568 - 98,864
Additional provisions 11,768 1,714 13,018 - 26,500
Decrease in provisions (utilisation) (8,801) - (13,846) - (22,647)
At 31 December 2019 52,961 33,016 16,740 - 102,717
Additional provisions 8,454 - 7,305 - 15,759
Decrease in provisions (utilisation) (12,210) - (16,740) - (28,950)
Decrease in provisions (reversal) - (2,987) - - (2,987)
At 31 December 2020 49,205 30,029 7,305 - 86,539
Group Provisions
for legal
disputes
Provisions for
jubilee awards
and retirement
benefits
Provisions
for
termination
benefits
Other
long-term
provisions
Total
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
At 1 January 2019 51,928 38,519 17,568 - 108,015
Foreign exchange differences 7 9 - 7 23
Additional provisions 13,907 3,893 13,018 1,876 32,694
Decrease in provisions (utilisation) (10,517) (604) (13,846) - (24,967)
Decrease in provisions (reversal) - (1,478) - - (1,478)
At 31 December 2019 55,325 40,339 16,740 1,883 114,287
Effect of acquisition (Note 18.3. /i/) 247 - - - 247
Foreign exchange differences 14 26 - 23 63
Additional provisions 10,755 980 7,515 - 19,250
Decrease in provisions (utilisation) (13,376) (862) (16,740) - (30,978)
Decrease in provisions (reversal) - (3,004) - (1,906) (4,910)
At 31 December 2020 52,965 37,479 7,515 - 97,959

/i/ The following assumptions were used for the calculation:

  • The employment termination rate for the Company is 5.72% (2019: 5.32%), while for the Group the average is 6.76% (2019: 5.97%)
  • The expected annual salary increase for the Company is 1%, while for the Group is 0.65%;
  • The present value of the liability is calculated using the discount rate of 0.45% (2019: 0.45%) for the Company and 0.45%-2.94% for the Group (2019: 0.45%-2.53%).

The table below shows the sensitivity analysis for significant assumptions:

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Change in liabilities Change in liabilities Change in liabilities Change in liabilities
Discount rate -10% 105 119 151 165
Discount rate +10% (105) (118) (149) (163)
Employment
termination rate -10%
1,665 1,712 2,028 2,074
Employment
termination rate
+10%
(1,544) (1,594) (1,880) (1,928)

27. Financial liabilities

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Lease liabilities 261,999 253,792 301,613 284,141
Preference shares 12,250 12,250 12,250 12,250
Other financial liabilities 2,603 - 2,603 -
Derivative financial instruments (Note 19.5) 7,426 5,625 7,426 5,625
284,278 271,667 323,892 302,016

Net debt:

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Cash and cash equivalents 512,936 125,320 669,425 217,367
Lease liabilities (261,999) (253,792) (301,613) (284,141)
Net debt 250,937 (128,472) 367,812 (66,774)

Net debt reconciliation:

Company Company Company Group Group Group
Cash and
cash
equivalents
Lease
liabilities
Total Cash and
cash
equivalents
Lease
liabilities
Total
2020 2020 2020 2020 2020 2020
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
At 1 January 125,320 (253,792) (128,472) 217,367 (284,141) (66,774)
Cash flow 387,616 - 387,616 452,058 - 452,058
Lease payments - 20,066 20,066 - 28,953 28,953
Increases based on new contracts - (22,343) (22,343) - (39,934) (39,934)
Canceled contracts - 6,316 6,316 - 7,686 7,686
Interest expense - (9,497) (9,497) - (10,991) (10,991)
Foreign exchange differences - (2,748) (2,748) - (2,991) (2,991)
Foreign exchange differences
arising on translation of financial
statements of foreign operations
- (1) (1) - (195) (195)
At 31 December 512,936 (261,999) 250,937 669,425 (301,613) 367,812
Company Company Company Group Group Group
Cash and
cash
equivalents
Lease
liabilities
Total Cash and
cash
equivalents
Lease
liabilities
Total
2019 2019 2019 2019 2019 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000 in HRK'000
At 1 January 369,714 - 369,714 456,717 (2,458) 454,259
Cash flow (244,394) - (244,394) (239,350) - (239,350)
Initial recognition IFRS 16 - 1
January 2019
- (252,011) (252,011) - (282,829) (282,829)
Lease payments - 19,096 19,096 - 25,770 25,770
Increases based on new contracts - (10,585) (10,585) - (13,680) (13,680)
Interest expense - (9,260) (9,260) - (10,713) (10,713)
Foreign exchange differences - (1,032) (1,032) - (898) (898)
Foreign exchange differences
arising on translation of financial
statements of foreign operations
- - - - 667 667
At 31 December 125,320 (253,792) (128,472) 217,367 (284,141) (66,774)

27.1. Lease liabilities

The maturity of lease liabilities is presented below:

Company Group
31 Dec. 2020 31 Dec. 2020
in HRK'000 in HRK'000
12,060 20,196
12,033 21,886
11,773 18,259
11,520 15,267
11,888 15,393
202,725 210,612
261,999 301,613
Company Group
31 Dec. 2019 31 Dec. 2019
in HRK'000 in HRK'000
2020 12,328 16,918
2021 10,888 14,309
2022 9,888 12,958
2023 9,812 12,951
2024 9,968 11,694
2025 and later 200,908 215,311
253,792 284,141

The amounts recognised in the statement of financial position and movements of right-of-use assets during the year are presented in Note 16 Property and equipment.

The following is presented in Statement of comprehensive income:

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Depreciation expense of right-of-use assets
Buildings 11,840 11,461 18,108 17,199
Vehicles 2,762 2,018 2,724 2,736
Other - - 218 -
14,602 13,479 21,050 19,935
Interest on lease liabilities 9,497 9,260 10,857 10,585
Expenses relating to short-term leases 3,443 4,639 3,443 5,508
Expenses relating to leases of low-value assets 8,528 7,939 9,390 7,939

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

28. Insurance contract and other liabilities and deferred income

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Insurance contract liabilities 79,842 83,028 92,699 98,302
Reinsurance liabilities 90,290 43,715 96,612 46,631
Other liabilities 92,211 96,074 133,831 143,307
Accrued expenses 117,890 132,093 125,596 137,036
Deferred income 168,616 202,809 173,873 208,735
548,849 557,719 622,611 634,011

/i/ Insurance contract liabilities

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Liabilities for claims and contracted insurance
amounts
16,773 21,422 22,259 26,212
Liabilities for contribution to the Fire
Department
589 565 1,063 1,243
Liabilities for the guarantee fund 37,081 33,539 37,404 33,929
Liabilities for advances received for the
insurance premium
9,004 10,899 10,373 12,543
Liabilities to the Croatian Insurance Bureau 60 77 60 77
Fee payable to the Croatian Financial Services
Supervisory Agency
186 173 428 173
Liabilities for health insurance under motor
liability premium
845 813 1,469 1,525
Other liabilities 15,304 15,540 19,643 22,600
79,842 83,028 92,699 98,302

/ii/ Liabilities from coinsurance and reinsurance

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Reinsurance premiums payable 88,001 40,822 91,377 42,735
Coinsurance premiums payable - domestic 2,289 2,893 4,620 3,505
Coinsurance premiums payable - foreign - - 615 391
90,290 43,715 96,612 46,631

CROATIA osiguranje d.d., Zagreb Notes to the financial statements for 2020

/iii/ Other liabilities

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Trade payables 42,806 47,724 53,321 68,138
Advances received 328 639 3,595 2,678
Liabilities for net salaries 20,943 20,383 28,010 25,871
Liabilities for contributions from salaries 5,380 5,134 6,797 6,022
Liabilities for tax and surtax from salaries 2,733 3,168 2,992 3,423
Liabilities for contributions on salaries 4,334 4,214 5,599 5,098
Dividends payable 2,443 1,432 2,469 1,458
Liability to the state for sold flats 204 660 204 660
Due to employees 105 272 2,055 1,585
Liabilities for tax on motor liability and motor
hull insurance
8,184 7,828 8,914 8,653
Other liabilities 4,751 4,620 19,875 19,721
92,211 96,074 133,831 143,307

/iv/ Accrued expenses and deferred income

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Accrued expenses for unused vacation days 13,533 15,160 14,742 16,004
Other accrued expenses 104,357 116,933 110,854 121,032
Total accrued expenses 117,890 132,093 125,596 137,036
Deferred income from recourses /i/ 154,960 192,744 154,960 192,744
Other deferred income 13,656 10,065 18,913 15,991
Total deferred income 168,616 202,809 173,873 208,735
286,506 334,902 299,469 345,771

/i/ Deferred income from recourses, due to uncertainty of collection, in the amount of HRK 154,960 thousand (31 December 2019: HRK 192,744 thousand) relates to deferred income from recourses which are either open or subject to a final settlement for payment (see Note 22.3). When the refusal of payment leads to these recourse receivables being sued, then the recourse receivable and deferred income are transferred to off-balance-sheet records.

29. Off-balance-sheet items

Company Company Group Group
31 Dec. 2020 31 Dec. 2019 31 Dec. 2020 31 Dec. 2019
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Forward contracts 1,943,791 1,690,544 1,943,791 1,690,544
Premium receivables from companies in
bankruptcy
205,153 200,190 224,257 219,144
Shares and stakes of companies in bankruptcy 22,878 22,878 36,189 34,588
Placements and interest from companies in
bankruptcy
66,480 63,937 76,028 73,416
Default interest on placements 34,882 34,880 34,882 34,880
Other off-balance-sheet items 1,539 1,539 1,539 1,539
2,274,723 2,013,968 2,316,686 2,054,111
Recourse receivables 775,315 770,013 792,908 788,155
3,050,038 2,783,981 3,109,594 2,842,266

30. Related party transactions

The Company considers that it has an immediate related party relationship with its ultimate controlling party, the company ADRIS grupa d.d. and the Republic of Croatia (CERP) and companies with majority state ownership or in which the state has significant influence, companies under control, under common control or under influence of key management personnel and their close family members in accordance with the definitions contained in International Accounting Standard 24 "Related Party Disclosures" (IAS 24). The Group considers the members of the Management Board and Supervisory Board, and directors of departments as key management.

Key related party transactions

The Company pays income tax in the Republic of Croatia, as described in Note 13. The Company also pays personal income tax as described in Notes 9 and 10.2. With regard to taxes, the Company has no outstanding liabilities towards the Republic of Croatia. The Company invests in securities of the Republic of Croatia and other state-owned companies as listed in the table below with interest rates ranging from 0.25% to 6.50% and with maturities of 2021-2034.

The Company has given loans to the related company Croatia-tehnički pregled d.o.o. in the total value of HRK 181.4 million at an interest rate of 5%, to the company Core 1 d.o.o. in the total amount of HRK 95 million at an interest rate of 4% and 5.14% respectively, to the company Croatia osiguranje d.d., non-life insurance company, Skopje in the amount of HRK 6 million at an interest rate of 2.3%, to the company CO Zdravlje d.o.o. in the amount of HRK 19 million at an interest rate of 6.10%, and to the company CROATIA Premium d.o.o. in the total amount of HRK 7 million at an interest rate of 3.46%, for the purpose of additional investments.

Other relationships with subsidiaries, joint ventures and associates within the Group and other companies that have a significant impact on the Company's financial statements as well as companies in which the state has majority ownership or significant influence are presented in the following tables for 2020 and 2019:

Subsidiaries Associates ADRIS GRUPA d.d.
(parent company)
Other ADRIS
GRUPA
companies
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Loans and receivables 256,438 1,990 - 43,714
Receivables from insurance 1,184 1 73 2,298
Other receivables 993 54 164 328
Insurance liabilities 721 - - -
Technical provisions 19,075 - - -
Other liabilities 1,011 - 1,660 965
Written premiums 5,210 222 632 19,414
Change in gross provisions for unearned
premiums
3,551 - - -
Investment income 20,022 11,542 - 2,416
Other income 1,185 - 148 -
Claims incurred 14,690 - 2 8,784
Operating expenses 4,545 - 14,415 2,678

Transactions and balances with the parent company and other related entities of the Company for 2020:

Transactions and balances with the parent company and other related entities of the Group for 2020:

Associates ADRIS GRUPA d.d.
(Parent company)
Other ADRIS
GRUPA companies
in HRK'000 in HRK'000 in HRK'000
Loans and receivables 1,990 - 43,714
Receivables from insurance 1 73 2,298
Other receivables 54 171 415
Insurance liabilities - - -
Technical provisions - - -
Other liabilities - 1,694 1,016
Written premiums 222 632 19,414
Change in gross provisions for unearned premiums - - -
Investment income 11,542 - 2,416
Other income - 157 96
Claims incurred - 2 8,784
Operating expenses - 14,839 2,708

Transactions and balances with parties related to the shareholder with significant influence on the Company and the Group (Republic of Croatia and all companies with majority state ownership) for 2020:

Company Group
in HRK'000 in HRK'000
Debt securities 5,578,021 5,598,634
Loans and receivables - -
Receivables from insurance business 13,359 13,359
Other receivables 1,691 1,692
Insurance liabilities - -
Other liabilities 1,332 1,506
Insurance income 108,718 108,718
Interest income 150,235 150,551
Other income 11,779 11,779
Insurance expenses 16,923 16,923
Other expenses 26,471 27,932

Transactions and balances with the parent company and other related entities of the Company for 2019:

Subsidiaries Associates ADRIS GRUPA
d.d. (Parent
company)
Other ADRIS
GRUPA
companies
in HRK'000 in HRK'000 in HRK'000 in HRK'000
Loans and receivables 256,307 1,990 - 53,959
Receivables from insurance 361 1 3 964
Other receivables 914 - 95 207
Insurance liabilities 596 - - 23
Technical provisions 18,564 - - -
Other liabilities 189 - 1,613 403
Written premiums 4,716 227 482 17,216
Change in gross provisions for unearned
premiums
5,776 - - -
Investment income 20,581 13,592 - 2,823
Other income 1,020 - 125 -
Claims incurred 15,046 - 67 38,745
Operating expenses 2,486 - 14,312 1,906

Transactions and balances with the parent company and other related entities of the Group for 2019:

Associates ADRIS GRUPA d.d.
(Parent company)
Other ADRIS
GRUPA companies
in HRK'000 in HRK'000 in HRK'000
Loans and receivables 1,990 - 53,959
Receivables from insurance 1 3 964
Other receivables - 96 227
Insurance liabilities - - 23
Technical provisions - - -
Other liabilities - 1,646 403
Written premiums 227 482 17,216
Change in gross provisions for unearned premiums - - -
Investment income 13,592 - 2,823
Other income - 125 37
Claims incurred - 67 38,745
Operating expenses - 14,728 1,934

Transactions and balances with parties related to the shareholder with significant influence on the Company and the Group (Republic of Croatia and all companies with majority state ownership) for 2019:

Company Group
in HRK'000 in HRK'000
Debt securities 5,781,723 5,799,211
Loans and receivables 32,108 32,108
Receivables from insurance business 13,235 13,235
Other receivables 1,972 1,979
Insurance liabilities 77 77
Other liabilities 3,211 3,463
Insurance income 97,527 97,527
Interest income 164,557 164,851
Other income 11,656 11,656
Insurance expenses 18,868 18,868
Other expenses 34,440 35,017

/i/ Key management compensation

Company:

31 Dec.2020
in HRK '000
31 Dec.2019
in HRK '000
Management Department
directors
Supervisory
Board
Total Management Department
directors
Supervisory
Board
Total
Key management
compensation
13,272 20,201 90 33,563 15,268 20,627 84 35,979
Termination benefits - 1,448 - 1,448 1,486 641 - 2,127
13,272 21.649 90 35.011 16,754 21,268 84 38,106
31 Dec.2020 31 Dec.2019
in HRK '000 in HRK '000
Management Department
directors
Supervisory
Board
Total Management Department
directors
Supervisory
Board
Total
Key management
compensation
23,751 25,411 219 49,381 25,183 29,270 208 54,661
Termination benefits 754 1,448 - 2,202 1,837 1,111 - 2,948
24,505 26,859 219 51,583 27,020 30,381 208 57,609

Group:

The key management personnel of the Group are members of the Management Board and Supervisory Board and directors of departments.

Key management compensation includes gross salary, life insurance premiums, benefits in kind, bonuses, termination benefits and compensation of the Supervisory Board.

31. Contingent liabilities

The Group has contingent liabilities in terms of issued collection instruments in the course of its business operations. It is unlikely that significant obligations could result from the above.

On account of its principal activity, the Group is subject to legal disputes initiated by injured parties. Based on the opinions of legal advisors, the Management Board has assessed which legal disputes require provisions, since it is probable that the court will not rule in the Group's favour. Legal disputes for which no provision have been made and were designated as contingent liabilities, it has been estimated that the final outcome will be in favour of the Group and that no outflow of resources will occur.

Provisions for legal disputes arising from claims incurred were provided for within claims provisions. The Management Board believes that these provisions are sufficient.

32. Commitments

As at 31 December 2020, the Company's contractual obligations for future investments amount to HRK 158,893 thousand based on binding bids for investments in venture capital funds (31 December 2019: HRK 114,769 thousand).

33. Audit of financial statements

The auditors of the Group's financial statements have provided services in 2020 in the amount of HRK 2,390 thousand plus value added tax (2019: HRK 2,208 thousand plus value added tax). The Company was provided services in the amount of HRK 1,522 thousand plus value added tax (2019: HRK 1,315 thousand plus value added tax). Services in 2020 and 2019 relate to the costs of the statutory audit of annual financial statements and related audit services.

During 2019 and 2020, PricewaterhouseCoopers d.o.o. ("PwC") provided educational services.

34. Events after the balance sheet date

There were no significant events after the end of the reporting period.

Statements prescribed by the Ordinance of the Croatian Financial Services Supervisory Agency

Pursuant to the Ordinance on the structure and content of financial statements and additional reports of insurance and reinsurance companies (Official Gazette 37/16, 96/18, 50/19 and 98/20) which was issued by the Croatian Financial Services Supervisory Agency on the basis of the Insurance Act and the Accounting Act, below we present the separate and consolidated financial statements of the company CROATIA osiguranje d.d., Zagreb in the form required by the stated Ordinance.

The reconciliation between the financial statements, as prescribed by the Ordinance on the structure and content of the financial statements of insurance and reinsurance Companies, and the annual financial statements prepared in accordance with the IFRS reporting framework is presented in section entitled "Reconciliation of the financial statements and supplementary statements for the Croatian Financial Services Supervisory Agency".

Position Sum Position Previous year Current year
no. elements code Position description Life Non-life Total Life Non-life Total
001 002+003 I INTANGIBLE ASSETS 0 36,992,651 36,992,651 0 96,858,015 96,858,015
002
003
1
2
Goodwill
Other intangible assets
0
0
0
36,992,651
0
36,992,651
0
0
0
96,858,015
0
96,858,015
004 005+006+00 II TANGIBLE ASSETS 9,973 641,779,864 641,789,837 14,133 553,220,673 553,234,805
005 7 1 Land and buildings used for business 0 355,254,200 355,254,200 0 264,388,018 264,388,018
006 2 activities
Equipment
9,973 18,585,898 18,595,871 14,051 26,833,703 26,847,754
007 3 Other tangible assets and inventories 0 267,939,766 267,939,766 82 261,998,952 261,999,034
008 009+010+01
4+033
III INVESTMENTS 3,054,031,686 5,465,347,333 8,519,379,019 3,114,967,355 5,376,935,615 8,491,902,970
009 A Investments in land and buildings not
used for business activities
0 367,521,081 367,521,081 0 456,652,567 456,652,567
010 011+012+01 B Investments in subsidiaries,
associates and participation in joint
0 279,110,925 279,110,925 0 376,515,932 376,515,932
3 ventures
011
012
1
2
Shares and stakes in subsidiaries
Shares and stakes in associates
0
0
245,422,632
5,688,293
245,422,632
5,688,293
0
0
342,827,639
5,688,293
342,827,639
5,688,293
013 3 Shares and stakes in joint ventures 0 28,000,000 28,000,000 0 28,000,000 28,000,000
014 015+018+02
3+029
C Financial assets 3,054,031,686 4,818,715,327 7,872,747,013 3,114,967,355 4,543,767,116 7,658,734,471
015
016
016+017 1
1.1
Held-to-maturity financial assets
Debt financial instruments
1,228,357,915
1,228,357,915
944,029,371
944,029,371
2,172,387,286
2,172,387,286
1,083,787,700
1,083,787,700
998,546,873
998,546,873
2,082,334,573
2,082,334,573
017 1.2 Other 0 0 0 0
018 019+020+02
1+022
2 Financial assets available for sale 1,628,859,849 2,817,918,673 4,446,778,522 1,804,243,755 2,731,918,505 4,536,162,260
019 2.1 Equity financial instruments 24,551,993 498,028,031 522,580,024 29,250,178 506,883,860 536,134,038
020
021
2.2
2.3
Debt financial instruments
Shares in investment funds
1,582,180,361
22,127,495
2,255,225,971
64,664,672
3,837,406,331
86,792,167
1,718,133,233
56,860,343
2,089,821,103
135,213,542
3,807,954,336
192,073,886
022 2.4 Other 0 0 0 0 0 0
023 024+025+02
6+027+028
3 Financial assets at fair value through
profit or loss
589,945 47,661,095 48,251,040 318,108 20,984,620 21,302,728
024
025
3.1
3.2
Equity financial instruments
Debt financial instruments
0
0
17,070,930
0
17,070,930
0
0
0
17,187,511
0
17,187,511
0
026 3.3 Derivative financial instruments 589,945 3,080,534 3,670,479 318,108 3,797,109 4,115,217
027
028
3.4
3.5
Shares in investment funds
Other
0
0
27,509,631
0
27,509,631
0
0
0
0
0
0
0
029 030+031+03 4 Loans and receivables 196,223,977 1,009,106,188 1,205,330,165 226,617,793 792,317,117 1,018,934,910
030 2 4.1 Deposits with credit institutions 144,001,733 540,294,540 684,296,274 175,737,297 317,322,719 493,060,016
031 4.2 Loans 52,222,244 312,837,084 365,059,328 47,414,600 301,235,373 348,649,973
032
033
4.3
D
Other
Deposits with cedent
0
0
155,974,564
0
155,974,564
0
3,465,895
0
173,759,025
0
177,224,921
0
034 IV INVESTMENTS FOR THE ACCOUNT
AND RISK OF LIFE INSURANCE
POLICYHOLDER
445,325,559 0 445,325,559 400,250,132 0 400,250,132
035 036+037+03
8+039+040+
041+042
V REINSURANCE SHARE IN
TECHNICAL PROVISIONS
25,753 213,507,427 213,533,180 12,263 474,856,240 474,868,503
036 1 Unearned premiums, reinsurance share
Mathematical provisions for insurance,
3,724 42,185,167 42,188,891 0 58,699,359 58,699,359
037 2 reinsurance share 22,030 0 22,030 12,263 0 12,263
038 3 Claims provisions, reinsurance share
Provisions for bonuses and discounts,
0 171,322,260 171,322,260 0 416,156,881 416,156,881
039 4 reinsurance share
Provisions for claims fluctuation,
0 0 0 0 0 0
040 5 reinsurance share 0 0 0 0 0 0
041 6 Other technical provisions for insurance,
reinsurance share
0 0 0 0 0 0
042 7 Special provisions for life insurance
where the policyholder bears the
investment risk, reinsurance share
0 0 0 0 0 0
043 044+045 VI DEFERRED AND CURRENT TAX
ASSETS
2,028,656 66,492,988 68,521,644 1,777,335 65,691,032 67,468,366
044 1 Deferred tax assets 2,028,656 66,492,988 68,521,644 1,777,335 65,691,032 67,468,366
045 047+050+05 2 Current tax assets 0 0 0 0 0 0
046 1 VII RECEIVABLES 503,661 854,729,992 855,233,653 622,574 741,344,471 741,967,045
047
048
048+049 1
1.1
Receivables from insurance business
From policyholders
235,763
0
465,705,701
464,918,705
465,941,464
464,918,705
234,219
0
486,139,966
485,689,766
486,374,186
485,689,766
049 1.2 From agents or insurance brokers
Receivables from reinsurance
235,763 786,996 1,022,759 234,219 450,201 684,420
050 052+053+05 2 business 879 46,715,736 46,716,615 413 59,037,983 59,038,396
051 4 3 Other receivables 267,020 342,308,555 342,575,575 387,941 196,166,521 196,554,462
052 3.1 Receivables from other insurance
business
0 199,851,589 199,851,589 0 164,158,334 164,158,334
053
054
3.2
3.3
Receivables for returns on investments
Other receivables
262,624
4,396
997,458
141,459,508
1,260,083
141,463,904
277,389
110,552
756,947
31,251,240
1,034,336
31,361,792
055 056-060+061 VIII OTHER ASSETS 25,003,071 100,317,264 125,320,335 62,420,478 450,515,970 512,936,448
056 057+058+05
9
1 Cash at bank and on hand 25,003,071 100,316,752 125,319,823 62,420,478 450,515,458 512,935,936
057 1.1 Funds in the business account 0 100,316,752 100,316,752 0 450,515,458 450,515,458
058 1.2 Funds in the account of assets covering
mathematical provisions
25,003,071 0 25,003,071 62,420,478 0 62,420,478
059 1.3 Cash on hand
Non-current assets held for sale and
0 0 0 0 0 0
060 2 discontinued operations 0 0 0 0 0 0
061 063+064+06 3 Other
PREPAID EXPENSES AND ACCRUED
0 512 512 0 512 512
062
063
5 IX
1
INCOME
Accrued interest and rent
0
0
239,306,560
0
239,306,560
0
0
0
260,751,069
10,000
260,751,069
10,000
064 2 Deferred acquisition costs 0 226,109,778 226,109,778 0 208,349,670 208,349,670
065 3 Other prepaid expenses and accrued
income
0 13,196,782 13,196,782 0 52,391,399 52,391,399
066 001+004+00
8+034+035+
043+046+05
X TOTAL ASSETS 3,526,928,359 7,618,474,078 11,145,402,437 3,580,064,270 8,020,173,083 11,600,237,353
067 5+062 XI OFF BALANCE-SHEET ITEMS 265,956,261 2,518,024,767 2,783,981,028 368,537,309 2,681,501,745 3,050,039,054

STATEMENT OF FINANCIAL POSITION as at 31 December 2020

Position Positio Previous year Current year
no. Sum elements n
code
Position description Life Non-life Total Life Non-life Total
068 069+072+073+0
77+081+084
XII EQUITY 434,798,823 2,913,664,885 3,348,463,708 453,763,908 3,080,075,800 3,533,839,709
069 070+071 1 Share capital 44,288,720 545,037,080 589,325,800 44,288,720 545,037,080 589,325,800
070 1.1 Paid-up capital - ordinary shares 44,288,720 545,037,080 589,325,800 44,288,720 545,037,080 589,325,800
071 1.2 Paid-up capital - preference shares 0 0 0 0 0 0
072 2 Share premium (capital reserves) 0 681,482,525 681,482,525 0 681,482,525 681,482,525
073 074+075+076 3 Revaluation reserves 147,994,829 368,660,865 516,655,694 144,192,801 326,931,603 471,124,404
074 3.1 Land and buildings 0 50,470,925 50,470,925 0 49,173,638 49,173,638
075 3.2 Financial assets available for sale 147,994,829 318,189,940 466,184,769 144,192,801 277,757,965 421,950,766
076 3.3 Other revaluation reserves 0 0 0 0 0 0
077 078+079+080 4 Reserves 85,295,937 316,742,639 402,038,576 85,295,937 316,742,639 402,038,576
078 4.1 Legal reserves 2,214,436 27,864,354 30,078,790 2,214,436 27,864,354 30,078,790
079 4.2 Statutory reserves 7,581,501 139,638,995 147,220,496 7,581,501 139,638,995 147,220,496
080 4.3. Other reserves 75,500,000 149,239,289 224,739,289 75,500,000 149,239,289 224,739,289
081 082+083 5 Retained earnings or accumulated loss 117,543,395 748,287,005 865,830,400 157,219,337 1,003,059,796 1,160,279,132
082 5.1 Retained earnings 117,543,395 748,287,005 865,830,400 157,219,337 1,003,059,796 1,160,279,132
083 5.2 Accumulated loss (-) 0 0 0 0 0 0
084 085+086 6 Profit or loss for the period 39,675,942 253,454,771 293,130,713 22,767,114 206,822,158 229,589,272
085 6.1 Profit for the period 39,675,942 253,454,771 293,130,713 22,767,114 206,822,158 229,589,272
086 6.2 Loss for the period ( - ) 0 0 0 0 0 0
087 XIII MINORITY LIABILITIES (SUBORDINATED
LIABILITIES)
0 0 0 0 0 0
088 XIV MINORITY INTEREST 0 0 0 0 0 0
089 090+091+092+0
93+094+095
XV TECHNICAL PROVISIONS 2,572,182,413 3,712,920,109 6,285,102,522 2,654,028,927 3,980,977,359 6,635,006,286
090 1 Unearned premiums, gross amount 4,869,308 1,130,567,020 1,135,436,328 5,022,484 1,143,856,246 1,148,878,729
091 2 Mathematical provisions, gross amount 2,505,680,869 17,908,413 2,523,589,282 2,554,176,172 11,308,894 2,565,485,066
092 3 Claims provisions, gross amount 61,632,236 2,532,867,656 2,594,499,892 94,830,271 2,810,611,741 2,905,442,012
093 4 Provisions for bonuses and discounts, gross
amount
0 7,653,600 7,653,600 0 7,213,900 7,213,900
094 5 Provisions for claims fluctuation, gross amount 0 7,055,533 7,055,533 0 7,055,533 7,055,533
095 6 Other technical provisions, gross amount 0 16,867,887 16,867,887 0 931,045 931,045
096 XVI SPECIAL PROVISIONS FOR LIFE INSURANCE
WHERE THE POLICYHOLDER BEARS THE
INVESTMENT RISK, gross amount
445,325,559 0 445,325,559 400,250,132 0 400,250,132
097 098+099 XVII OTHER PROVISIONS 2,930,875 104,301,522 107,232,397 2,570,940 87,002,391 89,573,331
098 1 Provisions for pensions and similar obligations 2,930,875 99,785,773 102,716,648 2,570,940 83,967,933 86,538,873
099 2 Other provisions 0 4,515,749 4,515,749 0 3,034,458 3,034,458
100 101+102 XVIII DEFERRED AND CURRENT TAX LIABILITY 32,486,670 94,182,105 126,668,775 31,652,078 76,140,059 107,792,137
101 1 Deferred tax liabilities 32,486,670 81,151,686 113,638,356 31,652,078 71,795,993 103,448,072
102 2 Current tax liability 0 13,030,419 13,030,419 0 4,344,066 4,344,066
103 XIX DEPOSITS RETAINED FROM BUSINESS CEDED TO
REINSURANCE
0 0 0 0 0 0
104 105+106+107 XX FINANCIAL LIABILITIES 300,004 271,366,763 271,666,767 1,528,948 282,748,677 284,277,625
105 1 Loan liabilities 0 0 0 0 0 0
106 2 Liabilities for issued financial instruments 0 0 0 0 0 0
107 3 Other financial liabilities 300,004 271,366,763 271,666,767 1,528,948 282,748,677 284,277,625
108 109+110+111+
112
XXI OTHER LIABILITIES 16,312,650 209,728,028 226,040,678 9,389,826 253,603,409 262,993,236
109 1 Liabilities from direct insurance business 4,067,620 78,960,077 83,027,697 3,266,164 76,576,333 79,842,497
110 2 Liabilities from coinsurance and reinsurance 21,961 43,692,666 43,714,627 10,330 90,279,328 90,289,658
111 3 Liabilities for disposal and discontinued
operations
0 0 0 0 0 0
112 4 Other liabilities 12,223,070 87,075,284 99,298,354 6,113,332 86,747,749 92,861,081
113 114+115 XXII ACCRUED EXPENSES AND DEFERRED INCOME 22,591,365 312,310,666 334,902,031 26,879,509 259,625,388 286,504,897
114 1 Deferred reinsurance commission 0 0 0 0 0 0
115 2 Other accrued expenses and deferred income 22,591,365 312,310,666 334,902,031 26,879,509 259,625,388 286,504,897
116 068+087+088+0
89+096+097+10
0+103+104+108
+113
XXIII TOTAL EQUITY AND LIABILITIES 3,526,928,359 7,618,474,078 11,145,402,437 3,580,064,270 8,020,173,083 11,600,237,353
117 XXIV OFF-BALANCE-SHEET ITEMS 265,956,261 2,518,024,767 2,783,981,028 368,537,309 2,681,501,745 3,050,039,054

STATEMENT OF FINANCIAL POSITION as at 31 December 2020

Note: position 088 is completed by companies preparing consolidated financial statements.

in HRK

in HRK
Posit
ion
Sum elements Position Previous year Current year
no. code Position description Total Life Non-life Total
002+003+004+0 Life Non-life
001 05+006 I Earned premiums (income) 516,797,292 1,968,720,774 2,485,518,066 453,368,816 2,045,516,759 2,498,885,575
002
003
1
2
Gross written premiums
Value adjustment and charged premium value adjustment
517,407,481
0
2,221,290,222
3,810,299
2,738,697,702
3,810,299
453,598,194
0
2,288,220,230
2,775,347
2,741,818,424
2,775,347
004 3 Premiums ceded to reinsurance (-) -89,149 -247,719,321 -247,808,470 -72,479 -248,703,784 -248,776,263
005 4 Change in gross provisions for unearned premiums (+/-) -523,834 4,452,474 3,928,640 -153,175 -13,289,226 -13,442,401
006 5 Change in provisions for unearned premiums, reinsurance
share (+/-)
2,794 -13,112,899 -13,110,105 -3,724 16,514,192 16,510,468
007 008+009+010+0
11+012+013+01
4
II Investment income 131,978,406 363,146,323 495,124,729 141,183,338 245,380,706 386,564,044
008 1 Income from subsidiaries, associates and participation in
joint ventures
1,229,923 43,723,450 44,953,373 2,103,298 23,594,252 25,697,549
009 2 Income from investments in land and buildings 0 41,040,287 41,040,287 0 28,494,465 28,494,465
010
011
3
4
Interest income
Unrealized gains on investments
106,303,691
475,060
109,626,509
7,325,949
215,930,200
7,801,009
88,370,335
280,468
91,126,147
3,756,462
179,496,482
4,036,930
012 5 Realised gains on investments 15,191,219 45,380,715 60,571,933 20,090,027 69,738,695 89,828,722
013 6 Net foreign exchange gains 8,768,666 5,258,179 14,026,845 30,327,779 6,864,874 37,192,653
014
015
7
III
Other investment income
Income from fees and commissions
9,848
2,154,864
110,791,234
33,928,007
110,801,082
36,082,871
11,431
2,100,261
21,805,810
39,477,927
21,817,241
41,578,188
016 IV Other insurance - technical income, net of reinsurance 203,030 27,839,650 28,042,680 441,516 30,605,116 31,046,632
017 V Other income 3,949 21,285,273 21,289,222 846 9,017,435 9,018,281
018
019
019+022
020+021
VI
1
Claims incurred, net
Settled claims
-356,548,481
-363,782,364
-1,095,772,610
-1,132,561,442
-1,452,321,091
-1,496,343,806
-482,361,296
-449,163,260
-1,200,100,950
-1,167,191,487
-1,682,462,246
-1,616,354,746
020 1.1 Gross amount (-) -363,782,364 -1,246,902,469 -1,610,684,833 -449,163,260 -1,270,466,176 -1,719,629,436
021 1.2 Reinsurance share (+) 0 114,341,027 114,341,027 0 103,274,690 103,274,690
022
023
023+024 2
2.1
Change in claims provisions (+/-)
Gross amount (-)
7,233,883
7,233,883
36,788,832
25,714,963
44,022,715
32,948,846
-33,198,036
-33,198,036
-32,909,464
-277,744,085
-66,107,500
-310,942,121
024 2.2 Reinsurance share (+) 0 11,073,869 11,073,869 0 244,834,621 244,834,621
025 026+029 VII Change in mathematical and other technical provisions, -167,716,110 15,302,095 -152,414,015 -48,505,070 22,976,061 -25,529,009
026 027+028 1 net of reinsurance
Change in mathematical provisions (+/-)
-167,716,110 11,342,252 -156,373,858 -48,505,070 6,599,519 -41,905,551
027 1.1 Gross amount (-) -167,726,381 11,342,252 -156,384,128 -48,495,303 6,599,519 -41,895,784
028 1.2 Reinsurance share (+) 10,271 0 10,271 -9,767 0 -9,767
029 030+031 2 Change in other technical provisions, net of reinsurance
(+/-)
0 3,959,843 3,959,843 0 16,376,542 16,376,542
030 2.1 Gross amount (-) 0 3,959,843 3,959,843 0 16,376,542 16,376,542
031 2.2 Reinsurance share (+) 0 0 0 0 0 0
032 033+034 VIII Change in special provisions for life insurance where the
policyholder bears the investment risk, net of
reinsurance (+/-)
11,314,972 0 11,314,972 44,416,501 0 44,416,501
033 1 Gross amount (-) 11,314,972 0 11,314,972 44,416,501 0 44,416,501
034 2 Reinsurance share (+)
Expenses for premium returns (bonuses and discounts),
0 0 0 0 0 0
035 036+037 IX net of reinsurance 0 -7,645,260 -7,645,260 0 -5,277,788 -5,277,788
036
037
1
2
Depending on the result (bonuses)
Irrespective of result (discounts)
-7,645,260 -7,645,260
0
0
0
-5,277,788
0
-5,277,788
0
038 039+043 X Operating expenses (business expenditures), net -84,348,495 -832,018,936 -916,367,431 -65,446,336 -799,044,691 -864,491,027
039 040+041+042 1 Acquisition costs -37,326,726 -474,735,492 -512,062,219 -28,951,976 -448,794,543 -477,746,519
040 1.1 Commission
Other acquisition costs
-11,400,130 -263,988,593 -275,388,723 -7,464,637 -248,858,271 -256,322,908
041
042
1.2
1.3
Change in deferred acquisition costs (+/-) -25,926,596
0
-185,454,230
-25,292,670
-211,380,826
-25,292,670
-21,487,339
0
-182,176,164
-17,760,108
-203,663,503
-17,760,108
043 044+045+046 2 Administration costs (administrative expenses) -47,021,768 -357,283,444 -404,305,213 -36,494,360 -350,250,148 -386,744,508
044 2.1 Depreciation -3,686,062 -54,248,874 -57,934,937 -3,241,179 -53,822,008 -57,063,187
045
046
2.2
2.3
Salaries, taxes and contributions from and on salaries
Other administrative expenses
-19,365,586
-23,970,120
-124,374,460
-178,660,109
-143,740,046
-202,630,230
-15,326,618
-17,926,563
-116,008,796
-180,419,344
-131,335,414
-198,345,907
047 048+049+050+0
51+052+053+05
4
XI Investment expenses -4,940,320 -141,817,186 -146,757,505 -16,810,587 -100,387,576 -117,198,163
048 1 Depreciation of land and buildings not intended for 0 0 0 0 0 0
049 2 business activities
Interest
-1,321,372 -8,932,083 -10,253,455 -1,280,485 -9,369,907 -10,650,392
050 3 Impairment of investments 0 -34,485,331 -34,485,331 -1,013,854 -6,741,194 -7,755,048
051 4 Realised losses on investments -864,282 -16,181,820 -17,046,101 -9,667,064 -24,903,404 -34,570,468
052 5 Unrealised losses on investments
Net foreign exchange losses
-300,004 -5,324,927 -5,624,931 -2,079,253 -8,691,697 -10,770,951
053
054
6
7
Other investment expenses 0
-2,454,662
0
-76,893,026
0
-79,347,688
0
-2,769,930
0
-50,681,374
0
-53,451,304
055 056+057 XII Other technical expenses, net of reinsurance -407,137 -36,775,208 -37,182,345 -707,601 -37,967,306 -38,674,907
056 1 Prevention activities expenses 0 0 0 0 0 0
057
058
2
XIII
Other technical expenses of insurance
Other expenses, including value adjustments
-407,137
-989
-36,775,208
-11,298,523
-37,182,345
-11,299,512
-707,601
-9,233
-37,967,306
-3,726,536
-38,674,907
-3,735,769
059 001+007+015+0
16+017+018+02
5+032+035+038
+047+055+058
XIV Profit or loss for the period before tax (+/-) 48,490,981 304,894,400 353,385,381 27,671,156 246,469,155 274,140,311
060 061+062 XV Income or loss tax -8,815,039 -51,439,629 -60,254,668 -4,904,042 -39,646,997 -44,551,039
061 1 Current tax expense -8,731,189 -35,245,008 -43,976,197 -4,652,720,89 -38,036,452,19 -42,689,173
062
063
059+060 2
XVI
Deferred tax expense (income)
Profit or loss for the period after tax (+/-)
-83,850
39,675,942
-16,194,621
253,454,771
-16,278,471
293,130,713
-251,321,21
22,767,114
-1,610,545,02
206,822,158
-1,861,866
229,589,272
064 1 Attributable to equity holders of the parent company 0 0 0 0
065 2 Attributable to non-controlling interest 0 0 0 0
066 001+007+015+0
16+017+062
XVII TOTAL INCOME 651,053,691 2,398,725,407 3,049,779,098 596,843,457 2,368,387,397 2,965,230,854
067 018+025+032+0
35+038+047+05
5+058+061
XVIII TOTAL EXPENSE -611,377,749 -2,145,270,636 -2,756,648,385 -574,076,343 -2,161,565,239 -2,735,641,582
068 069+070+071+0
72+073+074+07
5+076
XIX Other comprehensive income 81,013,025 162,936,979 243,950,005 -3,802,028 -40,648,486 -44,450,514
069 1 Gains / losses on translation of financial statements of
foreign operations
0 -30,198 -30,198 0 -107,321 -107,321
070 2 Gains / losses on revaluation of financial assets available
for sale
98,796,373 198,076,792 296,873,164 -4,636,620 -49,176,408 -53,813,027
071 3 Gains / losses on revaluation of land and buildings 0 663,668 663,668 0 -264,037 -264,037
intended for business activities
Gains / losses on revaluation of other tangible (except for
072 4 land and buildings) and intangible assets 0 0 0 0 0 0
073
074
5
6
Effects of cash flow hedging instruments
Actuarial gains / losses on defined benefit pension plans
0
0
0
0
0
0
0
0
0
0
0
0
075 7 Share in other comprehensive income of associates 0 0 0 0 0 0
076 8 Income tax on other comprehensive income -17,783,347 -35,773,283 -53,556,630 834,592 8,899,280 9,733,872
077
078
078+079 XX
1
Total comprehensive income
Attributable to equity holders of the parent company
120,688,967
0
416,391,751
0
537,080,718
0
18,965,086 166,173,672 185,138,757
0
079 2 Attributable to non-controlling interest 0 0 0 0
080 XXI Reclassification adjustments 0 0 0 0

STATEMENT OF COMPREHENSIVE INCOME for the period 1 January 2020 – 31 December 2020

Note: position 088 is completed by companies preparing consolidated financial statements.

Position
no.
Sum elements Position
code
Position description Current period Previous period
001 002+013+031 I CASH FLOW FROM OPERATING ACTIVITIES 333,325,166 -247,534,975
002 003+004 1 Cash flow before changes in operating assets and liabilities 152,931,889 129,937,345
003 1.1 Profit/loss before tax 274,140,311 353,385,381
004 005+006+007+008+009+
010+011+012
1.2 Adjustments: -121,208,422 -223,448,036
005 1.2.1 Depreciation of property and equipment 38,763,846 40,640,873
006 1.2.2 Amortization 18,299,342 17,294,064
007 1.2.3 Impairment and gains/losses on fair valuation 15,531,917 -28,969,476
008
009
1.2.4
1.2.5
Interest expense
Interest income
10,650,392
-179,496,482
10,253,455
-215,930,200
010 1.2.6 Share in profit of associates 0
Gains/losses on sale of tangible assets (including land and
011 1.2.7 buildings) 449,307 -1,135,517
012 1.2.8 Other adjustments -25,406,744 -45,601,234
013 014+015+…+030 2 Increase/decrease in operating assets and liabilities 231,768,803 -326,447,670
014 2.1 Increase/decrease in investments available for sale -58,020,322 -361,421,935
015 2.2 Increase/decrease in investments valued at fair value through
profit or loss
21,040,620 124,003,667
016 2.3 Increase/decrease in loans and receivables 183,955,033 -223,962,355
017 2.4 Increase/decrease in deposits at insurance business ceded to 0 0
reinsurance
018 2.5 Increase/decrease in investments for the account and risk of life
insurance policyholder
45,075,427 -10,534,151
019 2.6 Increase/decrease in reinsurance share in technical provisions -261,335,323 2,025,965
020 2.7 Increase/decrease in tax assets -808,588 94,308
021 2.8 Increase/decrease in receivables 42,453,567 21,377,957
022 2.9 Increase/decrease in other assets 0 0
023 2.10 Increase/decrease in prepaid expenses and accrued income -21,444,509 21,757,998
024 2.11 Increase/decrease in technical provisions 349,903,764 115,546,800
025 2.12 Increase/decrease in technical provisions for life insurance
when the policyholder bears the investment risk
-45,075,427 10,534,151
026 2.13 Increase/decrease in tax liabilities -219,169 -115,427
027 2.14 Increase/decrease in deposits retained from business ceded to 0 0
reinsurance
028 2.15 Increase/decrease in financial liabilities 5,347,410 625,430
029 2.16 Increase/decrease in other liabilities 19,293,455 -8,356,374
030 2.17 Increase/decrease in accrued expenses and deferred income -48,397,134 -18,023,705
031
032
033+034+…+046 3
II
Income tax paid
CASH FLOW FROM INVESTING ACTIVITIES
-51,375,526
111,550,055
-51,024,651
51,319,006
033 1 Proceeds from sale of tangible assets 2,612,835 5,417,096
034 2 Purchases of tangible assets -19,926,098 -25,969,189
035 3 Proceeds from sale of intangible assets 0 628,124
036 4 Purchases of intangible assets -78,164,706 -27,541,961
037 5 Proceeds from the sale of land and buildings not used for 80,780,300 16,750,126
038 6 business activities
Purchase of land and buildings not used for business activities
-24,368,531 -4,259,498
Increase/decrease in investments in subsidiaries, associates and
039 7 participation in joint ventures -97,029,427 0
040 8 Proceeds from held-to-maturity investments 374,224,065 357,560,988
041 9 Payments for held-to-maturity investments -191,656,958 -386,588,725
042 10 Proceeds from sale of financial instruments 0 0
043 11 Payments for investments in financial instruments 0 0
044 12 Proceeds from dividends and share in profit
Proceeds from repayment of given short-term and long-term
25,443,331 43,886,354
045 13 loans 88,391,016 93,026,128
046 14 Payments for given long-term and short-term loans -48,755,770 -21,590,437
047 048+049+050
+051+052
III CASH FLOW FROM FINANCING ACTIVITIES -20,066,455 -20,077,306
048 1 Proceeds from share capital increase 0 0
049 2 Proceeds from received short-term and long-term loans 0 0
050 3 Repayment of short-term and long-term loans -20,066,455 -19,097,306
051 4 Purchase of treasury shares 0 0
052 5 Payment of shares in profit (dividends) 0 -980,000
053 001+032+047 NET CASH FLOW
EFFECTS OF FOREIGN CURRENCY EXCHANGE RATES ON CASH
424,808,766 -216,293,275
054 IV AND CASH EQUIVALENTS -37,192,653 -14,026,845
055 053+054 V NET INCREASE/DECREASE IN CASH AND CASH EQUIVALENTS 387,616,112 -230,320,120
056 1 Cash and cash equivalents at beginning of period 125,320,335 355,640,455
057 055+056 2 Cash and cash equivalents at end of period 512,936,448 125,320,335

Note: position 088 is completed by companies preparing consolidated financial statements.

Attributable to owners of the parent company
Position
no.
Position description Paid-up capital
(ordinary and
preference
shares)
Share premium Revaluation
reserves
Reserves
(legal,
statutory,
other)
Retained
earnings or
accumulated
loss
Profit/loss for
the year
Total equity Attributable to
non-controlling
interests
Attributable to
non-controlling
interests
I. Balance at 1 January of previous year 589,325,800 681,482,525 273,428,913 402,038,576 594,530,662 270,417,757 2,811,224,234 0 2,811,224,234
1. Changes in accounting policies 0 0 0 0 0 0 0 0 0
2. Correction of prior periods errors 0 0 0 0 0 0 0 0 0
II. Balance at 1 January of previous year (restated) 589,325,800 681,482,525 273,428,913 402,038,576 594,530,662 270,417,757 2,811,224,234 0 2,811,224,234
III. Comprehensive income or loss of the previous year 0 0 243,950,005 0 0 293,130,713 537,080,718 0 537,080,718
1. Profit or loss for the period 0 0 0 0 0 293,130,713 293,130,713 0 293,130,713
2. Other comprehensive income or loss of the previous year 0 0 243,950,005 0 0 0 243,950,005 0 243,950,005
2.1. Unrealized gains or losses from tangible assets (land and buildings) 0 0 544,208 0 0 0 544,208 0 544,208
2.2. Unrealized gains or losses from financial assets available for sale 0 0 270,441,738 0 0 0 270,441,738 0 270,441,738
2.3. Realized gains or losses from financial assets available for sale 0 0 -27,005,744 0 0 0 -27,005,744 0 -27,005,744
2.4. Other non-owner changes in equity 0 0 -30,198 0 0 0 -30,198 0 -30,198
IV. Transactions with owners (previous period) 0 0 -723,224 0 271,299,737 -270,417,757 158,757 0 158,757
1. Increase/decrease in share capital 0 0 0 0 0 0 0 0 0
2. Other payments by owners 0 0 0 0 0 0 0 0 0
3. Payment of shares in profit/dividends 0 0 0 0 0 0 0 0 0
4. Other distributions to owners 0 0 -723,224 0 271,299,737 -270,417,757 158,757 0 158,757
V. Balance at the last day of the reporting period in the previous year 589,325,800 681,482,525 516,655,694 402,038,576 865,830,400 293,130,713 3,348,463,708 0 3,348,463,708
VI. Balance at 1 January of current year 589,325,800 681,482,525 516,655,694 402,038,576 865,830,400 293,130,713 3,348,463,708 0 3,348,463,708
1. Changes in accounting policies 0 0 0 0 0 0 0 0 0
2. Correction of prior periods errors 0 0 0 0 0 0 0 0 0
VII. Balance at 1 January of current year (restated) 589,325,800 681,482,525 516,655,694 402,038,576 865,830,400 293,130,713 3,348,463,708 0 3,348,463,708
VIII. Comprehensive income or loss of the current year 0 0 -44,450,514 0 0 229,589,272 185,138,758 0 185,138,758
1. Profit or loss for the period 0 0 0 0 0 229,589,272 229,589,272 0 229,589,272
2. Other comprehensive income or loss of the current year 0 0 -44,450,514 0 0 0 -44,450,514 0 -44,450,514
2.1. Unrealized gains or losses from tangible assets (land and buildings) 0 0 -216,511 0 0 0 -216,511 0 -216,511
2.2. Unrealized gains or losses from financial assets available for sale 0 0 7,374,940 0 0 0 7,374,940 0 7,374,940
2.3. Realized gains or losses from financial assets available for sale 0 0 -51,501,622 0 0 0 -51,501,622 0 -51,501,622
2.4. Other non-owner changes in equity 0 0 -107,321 0 0 0 -107,321 0 -107,321
IX. Transactions with owners (current period) 0 0 -1,080,776 0 294,448,732 -293,130,713 237,243 0 237,243
1. Increase/decrease of share capital 0 0 0 0 0 0 0 0 0
2. Other payments by owners 0 0 0 0 0 0 0 0 0
3. Payment of shares in profit/dividends 0 0 0 0 0 0 0 0 0
4. Other distributions to owners 0 0 -1,080,776 0 294,448,732 -293,130,713 237,243 0 237,243
X. Balance at the last day of the reporting period in the current year 589,325,800 681,482,525 471,124,404 402,038,576 1,160,279,132 229,589,272 3,533,839,709 0 3,533,839,709

STATEMENT OF CHANGES IN EQUITY for the period 1 January 2020 – 31 December 2020

CONSOLIDATED STATEMENT OF FINANCIAL POSITION as at 31 December 2020

Position Sum Position Previous year Current year
No. elements code Position description Life
Non-life
Total Life Non-life Total
001 002+003 I INTANGIBLE ASSETS 407,778 48,318,959 48,726,737 400,575 107,472,364 107,872,939
002
003
1
2
Goodwill
Other intangible assets
0
407,778
0
48,318,959
0
48,726,737
0
400,575
0
107,472,364
0
107,872,939
004 005+006+00 II TANGIBLE ASSETS 21,127,013 888,164,071 909,291,084 19,988,408 856,977,245 876,965,653
005 7 1 Land and buildings used for business 16,259,682 536,376,413 552,636,095 15,950,768 480,712,555 496,663,323
006 2 activities
Equipment
602,616 55,612,530 56,215,146 337,421 77,673,901 78,011,322
007 3 Other tangible assets and inventories 4,264,715 296,175,128 300,439,843 3,700,219 298,590,789 302,291,008
008 009+010+01
4+033
III INVESTMENTS 3,566,682,133 6,034,361,455 9,601,043,588 3,681,060,107 5,936,144,775 9,617,204,882
009 A Investments in land and buildings not
used for business activities
1,629,143 872,023,596 873,652,739 1,856,338 1,011,390,353 1,013,246,691
010 011+012+01
3
B Investments in subsidiaries,
associates and participation in joint
ventures
0 77,589,581 77,589,581 0 76,592,895 76,592,895
011
012
1
2
Shares and stakes in subsidiaries
Shares and stakes in associates
0
0
0
9,628,386
0
9,628,386
0
0
0
10,091,232
0
10,091,232
013 3 Shares and stakes in joint ventures 0 67,961,195 67,961,195 0 66,501,663 66,501,663
014 015+018+02
3+029
C Financial assets 3,565,052,990 5,084,748,278 8,649,801,268 3,679,203,769 4,848,161,527 8,527,365,296
015
016
016+017 1
1.1
Held-to-maturity financial assets
Debt financial instruments
1,277,694,188
1,277,694,188
1,037,566,857
1,037,566,857
2,315,261,045
2,315,261,045
1,131,858,940
1,131,858,940
1,037,923,909
1,037,923,909
2,169,782,849
2,169,782,849
017 1.2 Other 0 0 0 0 0 0
018 019+020+02
1+022
2 Financial assets available for sale 1,921,629,783 2,990,714,858 4,912,344,641 2,128,951,896 2,994,696,576 5,123,648,472
019 2.1 Equity financial instruments 24,590,609 498,588,974 523,179,583 29,289,284 507,409,895 536,699,179
020
021
2.2
2.3
Debt financial instruments
Shares in investment funds
1,874,911,679
22,127,495
2,427,461,212
64,664,672
4,302,372,891
86,792,167
2,042,802,269
56,860,343
2,352,073,139
135,213,542
4,394,875,408
192,073,885
022 2.4 Other 0 0 0 0 0 0
023 024+025+02
6+027+028
3 Financial assets at fair value through
profit or loss
5,242,699 62,444,827 67,687,526 7,622,144 39,728,669 47,350,813
024
025
3.1
3.2
Equity financial instruments
Debt financial instruments
0
0
17,070,930
0
17,070,930
0
0
0
17,187,511
0
17,187,511
0
026 3.3 Derivative financial instruments 589,945 3,080,534 3,670,479 318,108 3,797,109 4,115,217
027
028
3.4
3.5
Shares in investment funds
Other
4,652,754
0
42,293,363
0
46,946,117
0
7,304,036
0
18,744,049
0
26,048,085
0
029 030+031+03 4 Loans and receivables 360,486,320 994,021,736 1,354,508,056 410,770,789 775,812,373 1,186,583,162
030 2 4.1 Deposits with credit institutions 299,097,268 782,258,687 1,081,355,955 350,460,991 557,971,929 908,432,920
031 4.2 Loans 61,389,052 55,788,485 117,177,537 56,843,903 44,081,419 100,925,322
032
033
4.3
D
Other
Deposits with cedent
0
0
155,974,564
0
155,974,564
0
3,465,895
0
173,759,025
0
177,224,920
0
034 IV INVESTMENTS FOR THE ACCOUNT
AND RISK OF LIFE INSURANCE
POLICYHOLDER
450,937,458 0 450,937,458 412,084,501 0 412,084,501
035 036+037+03
8+039+040+
041+042
V REINSURANCE SHARE IN
TECHNICAL PROVISIONS
79,965 226,299,397 226,379,362 124,074 488,140,677 488,264,751
036 1 Unearned premiums, reinsurance share 57,935 48,326,106 48,384,041 111,811 64,588,462 64,700,273
037 2 Mathematical provisions for insurance,
reinsurance share
22,030 0 22,030 12,263 0 12,263
038 3 Claims provisions, reinsurance share
Provisions for bonuses and discounts,
0 177,973,291 177,973,291 0 423,552,215 423,552,215
039 4 reinsurance share 0 0 0 0 0 0
040 5 Provisions for claims fluctuation,
reinsurance share
0 0 0 0 0 0
041 6 Other technical provisions for insurance,
reinsurance share
0 0 0 0 0 0
042 7 Special provisions for life insurance
where the policyholder bears the
investment risk, reinsurance share
0 0 0 0 0 0
043 044+045 VI DEFERRED AND CURRENT TAX
ASSETS
2,028,656 75,768,736 77,797,392 1,777,335 74,974,491 76,751,826
044 1 Deferred tax assets 2,028,656 68,047,649 70,076,305 1,777,335 67,540,416 69,317,751
045 047+050+05 2 Current tax assets 0 7,721,087 7,721,087 0 7,434,075 7,434,075
046
047
1
048+049
VII
1
RECEIVABLES
Receivables from insurance business
22,010,878
235,763
979,166,004
503,377,921
1,001,176,882
503,613,684
17,189,750
234,219
859,948,848
526,124,255
877,138,598
526,358,474
048 1.1 From policyholders 0 502,590,925 502,590,925 0 525,674,054 525,674,054
049 1.2 From agents or insurance brokers
Receivables from reinsurance
235,763 786,996 1,022,759 234,219 450,201 684,420
050 052+053+05 2 business 879 47,249,357 47,250,236 128,917 59,948,347 60,077,264
051 4 3 Other receivables
Receivables from other insurance
21,774,236 428,538,726 450,312,962 16,826,614 273,876,246 290,702,860
052
053
3.1
3.2
business
Receivables for returns on investments
0
268,543
202,997,642
578,032
202,997,642
846,575
0
281,512
166,272,633
234,653
166,272,633
516,165
054 3.3 Other receivables 21,505,693 224,963,052 246,468,745 16,545,102 107,368,960 123,914,062
055
056
056-060+061
057+058+05
VIII
1
OTHER ASSETS
Cash at bank and on hand
39,381,104
39,381,104
180,970,286
175,637,699
220,351,390
215,018,803
73,823,213
73,823,213
588,625,771
580,540,248
662,448,984
654,363,461
057 9 1.1 Funds in the business account 13,915,217 175,060,566 188,975,783 10,877,390 580,104,610 590,982,000
058 1.2 Funds in the account of assets covering 25,462,256 0 25,462,256 62,944,474 0 62,944,474
059 1.3 mathematical provisions
Cash on hand
3,631 577,133 580,764 1,349 435,638 436,987
060 2 Non-current assets held for sale and 0 1,963,217 1,963,217 0 1,938,705 1,938,705
061 3 discontinued operations
Other
0 3,369,370 3,369,370 0 6,146,818 6,146,818
062 063+064+06
5
IX PREPAID EXPENSES AND ACCRUED
INCOME
1,425,135 286,222,521 287,647,656 1,247,594 309,981,881 311,229,475
063 1 Accrued interest and rent 0 1,454,551 1,454,551 0 1,103,855 1,103,855
064 2 Deferred acquisition costs
Other prepaid expenses and accrued
0 268,986,430 268,986,430 0 247,354,173 247,354,173
065
066
001+004+00
8+034+035+
3
X
income
TOTAL ASSETS
1,425,135
4,104,080,120
15,781,540
8,719,271,429
17,206,675
12,823,351,549
1,247,594
4,207,695,557
61,523,853
9,222,266,052
62,771,447
13,429,961,609
067 043+046+05
5+062
XI OFF BALANCE-SHEET ITEMS 269,163,441 2,573,102,420 2,842,265,861 371,785,133 2,737,809,222 3,109,594,355

CONSOLIDATED STATEMENT OF FINANCIAL POSITION as at 31 December 2020

no.
elements
code
Life
Non-life
Total
Life
Non-life
Total
069+072+073+
068
XII
EQUITY
508,083,314
3,311,557,118
3,819,640,432
548,823,726
3,558,528,083
4,107,351,809
077+081+084
069
070+071
1
Share capital
44,288,720
545,037,080
589,325,800
44,288,720
545,037,080
589,325,800
070
1.1
Paid-up capital - ordinary shares
44,288,720
545,037,080
589,325,800
44,288,720
545,037,080
589,325,800
071
1.2
Paid-up capital - preference shares
0
0
0
0
0
0
072
2
Share premium (capital reserves)
0
681,482,525
681,482,525
0
681,482,525
681,482,525
073
074+075+076
3
Revaluation reserves
176,625,491
432,713,780
609,339,271
181,953,464
386,496,159
568,449,623
074
3.1
Land and buildings
0
119,622,869
119,622,869
0
112,256,678
112,256,678
075
3.2
Financial assets available for sale
176,625,491
312,925,487
489,550,978
181,953,464
274,074,057
456,027,521
076
3.3
Other revaluation reserves
0
165,424
165,424
0
165,424
165,424
077
078+079+080
4
Reserves
85,295,937
316,742,638
402,038,575
85,295,937
316,742,638
402,038,575
078
4.1
Legal reserves
2,214,436
27,864,354
30,078,790
2,214,436
27,864,354
30,078,790
079
4.2
Statutory reserves
7,581,501
139,638,995
147,220,496
7,581,501
139,638,995
147,220,496
080
4.3.
Other reserves
75,500,000
149,239,289
224,739,289
75,500,000
149,239,289
224,739,289
081
082+083
5
Retained earnings or accumulated loss
164,008,543
1,034,053,589
1,198,062,132
201,886,061
1,336,267,156
1,538,153,217
082
5.1
Retained earnings
164,008,543
1,034,053,589
1,198,062,132
201,886,061
1,336,267,156
1,538,153,217
083
5.2
Accumulated loss (-)
0
0
0
0
0
0
084
6
Profit or loss for the period
339,392,129
327,902,069
085+086
37,864,623
301,527,506
35,399,544
292,502,525
085
6.1
Profit for the period
37,864,623
301,527,506
339,392,129
35,399,544
292,502,525
327,902,069
086
6.2
Loss for the period ( - )
0
0
0
0
0
0
MINORITY LIABILITIES (SUBORDINATED
087
XIII
0
0
0
0
0
0
LIABILITIES)
088
XIV
MINORITY INTEREST
630,567
11,922,791
12,553,358
746,627
11,907,814
12,654,441
090+091+092+
089
XV
TECHNICAL PROVISIONS
3,009,126,063
4,233,604,886
7,242,730,949
3,118,356,079
4,505,578,686
7,623,934,765
093+094+095
090
1
Unearned premiums, gross amount
5,909,255
1,429,409,694
1,435,318,949
6,096,801
1,429,166,624
1,435,263,425
091
2
Mathematical provisions, gross amount
2,937,212,325
17,908,413
2,955,120,738
3,010,939,268
11,308,894
3,022,248,162
092
3
Claims provisions, gross amount
66,004,483
2,743,831,653
2,809,836,136
101,320,010
3,039,211,216
3,140,531,226
093
4
Provisions for bonuses and discounts, gross amount
0
8,770,594
8,770,594
0
9,463,967
9,463,967
094
5
Provisions for claims fluctuation, gross amount
0
7,055,533
7,055,533
0
7,055,533
7,055,533
095
6
Other technical provisions, gross amount
0
26,628,999
26,628,999
0
9,372,452
9,372,452
SPECIAL PROVISIONS FOR LIFE INSURANCE
096
XVI
WHERE THE POLICYHOLDER BEARS THE
450,937,458
0
450,937,458
412,084,501
0
412,084,501
INVESTMENT RISK, gross amount
097
098+099
XVII
OTHER PROVISIONS
118,921,710
101,230,769
3,076,787
115,844,923
2,845,537
98,385,232
098
1
Provisions for pensions and similar obligations
2,957,741
111,329,174
114,286,915
2,608,688
95,350,774
97,959,462
099
2
Other provisions
119,046
4,515,749
4,634,795
236,849
3,034,458
3,271,307
100
101+102
XVIII
DEFERRED AND CURRENT TAX LIABILITY
36,401,392
141,425,157
177,826,549
37,308,321
135,095,733
172,404,054
101
1
Deferred tax liabilities
35,681,180
113,553,295
149,234,475
35,781,836
116,639,392
152,421,228
102
2
Current tax liability
720,212
27,871,862
28,592,074
1,526,485
18,456,341
19,982,826
DEPOSITS RETAINED FROM BUSINESS CEDED TO
103
XIX
0
0
0
0
0
0
REINSURANCE
104
105+106+107
XX
FINANCIAL LIABILITIES
4,320,559
297,695,442
302,016,001
5,112,667
318,779,203
323,891,870
105
1
Loan liabilities
0
0
0
0
0
0
106
2
Liabilities for issued financial instruments
0
0
0
0
0
0
107
3
Other financial liabilities
4,320,559
297,695,442
302,016,001
5,112,667
318,779,203
323,891,870
109+110+111+
108
XXI
OTHER LIABILITIES
68,558,512
284,395,259
352,953,771
55,374,068
321,566,127
376,940,195
112
109
1
Liabilities from direct insurance business
6,788,834
91,501,162
98,289,996
4,968,998
87,717,976
92,686,974
110
2
Liabilities from coinsurance and reinsurance
21,961
46,608,944
46,630,905
242,461
96,369,663
96,612,124
111
3
Liabilities for disposal and discontinued operations
0
11,832
11,832
0
11,742
11,742
112
4
Other liabilities
61,747,717
146,273,321
208,021,038
50,162,609
137,466,746
187,629,355
113
114+115
XXII
ACCRUED EXPENSES AND DEFERRED INCOME
22,945,468
322,825,853
345,771,321
27,044,031
272,425,174
299,469,205
114
1
Deferred reinsurance commission
0
0
0
0
0
0
115
2
Other accrued expenses and deferred income
22,945,468
322,825,853
345,771,321
27,044,031
272,425,174
299,469,205
068+087+088+
089+096+097+
TOTAL EQUITY AND LIABILITIES
116
XXIII
4,104,080,120
8,719,271,429
12,823,351,549
4,207,695,557
9,222,266,052
13,429,961,609
100+103+104+
108+113
Position Sum Position Previous year Current year
Position description
117 XXIV OFF-BALANCE-SHEET ITEMS 269,163,441 2,573,102,420 2,842,265,861 371,785,133 2,737,809,222 3,109,594,355

Note: position 088 is completed by companies preparing consolidated financial statements.

Posit
ion
Sum elements Position Previous year Current year
no. code Position description Life Non-life
Total
Life Non-life Total
001 002+003+004+0 I Earned premiums (income) 645,113,174 2,357,542,519 3,002,655,693 550,593,781 2,428,943,426 2,979,537,207
002 05+006 1 Gross written premiums 645,821,466 2,659,153,749 3,304,975,215 551,053,061 2,689,177,414 3,240,230,475
003 2 Value adjustment and charged premium value adjustment 0 -1,816,753 -1,816,753 0 -2,832,769 -2,832,769
004
005
3
4
Premiums ceded to reinsurance (-)
Change in gross provisions for unearned premiums (+/-)
-195,724
-536,305
-273,529,164
-10,531,954
-273,724,888
-11,068,259
-334,900
-177,798
-277,525,967
3,944,452
-277,860,867
3,766,654
006 5 Change in provisions for unearned premiums, reinsurance 23,737 -15,733,359 -15,709,622 53,418 16,180,296 16,233,714
007 008+009+010+0
11+012+013+01
II share (+/-)
Investment income
148,493,960 375,471,435 523,965,395 161,665,763 326,039,789 487,705,552
4 Income from subsidiaries, associates and participation in
008 1 joint ventures 1,229,923 36,307,864 37,537,787 2,103,298 17,645,743 19,749,041
009
010
2
3
Income from investments in land and buildings
Interest income
118,209
121,579,598
122,590,004
107,960,928
122,708,213
229,540,526
73,948
105,700,578
110,762,708
89,883,190
110,836,656
195,583,768
011 4 Unrealized gains on investments 1,088,812 7,777,884 8,866,696 2,009,774 3,920,526 5,930,300
012
013
5
6
Realised gains on investments
Net foreign exchange gains
15,291,944
8,725,227
45,629,700
4,669,020
60,921,644
13,394,247
20,138,618
31,170,680
69,738,961
6,835,220
89,877,579
38,005,900
014 7 Other investment income 460,247 50,536,035 50,996,282 468,867 27,253,441 27,722,308
015
016
III
IV
Income from fees and commissions
Other insurance - technical income, net of reinsurance
2,154,864
219,029
35,390,442
36,652,458
37,545,306
36,871,487
2,100,261
441,577
41,067,267
44,648,093
43,167,528
45,089,670
017 V Other income 106,224 126,277,090 126,383,314 623,748 123,644,686 124,268,434
018
019
019+022
020+021
VI
1
Claims incurred, net
Settled claims
-404,930,653
-410,298,893
-1,286,537,680
-1,300,487,652
-1,691,468,333
-1,710,786,545
-536,993,740
-501,729,864
-1,383,264,676
-1,336,935,303
-1,920,258,416
-1,838,665,167
020 1.1 Gross amount (-) -410,298,893 -1,422,805,316 -1,833,104,209 -501,858,465 -1,444,613,813 -1,946,472,278
021
022
023+024 1.2
2
Reinsurance share (+)
Change in claims provisions (+/-)
0
5,368,240
122,317,664
13,949,972
122,317,664
19,318,212
128,601
-35,263,876
107,678,510
-46,329,373
107,807,111
-81,593,249
023 2.1 Gross amount (-) 5,368,240 6,288,634 11,656,874 -35,263,876 -291,817,132 -327,081,008
024 2.2 Reinsurance share (+)
Change in mathematical and other technical provisions,
0 7,661,338 7,661,338 0 245,487,759 245,487,759
025 026+029 VII net of reinsurance -229,184,315 18,540,852 -210,643,463 -69,385,592 23,300,703 -46,084,889
026
027
027+028 1
1.1
Change in mathematical provisions (+/-)
Gross amount (-)
-229,184,315
-229,194,586
11,342,252
11,342,252
-217,842,063
-217,852,334
-69,385,592
-69,375,825
6,599,519
6,599,519
-62,786,073
-62,776,306
028 1.2 Reinsurance share (+) 10,271 0 10,271 -9,767 0 -9,767
029 030+031 2 Change in other technical provisions, net of reinsurance
(+/-)
0 7,198,600 7,198,600 0 16,701,184 16,701,184
030 2.1 Gross amount (-) 0 7,198,600 7,198,600 0 16,701,184 16,701,184
031 2.2 Reinsurance share (+)
Change in special provisions for life insurance where the
0 0 0 0 0 0
032 033+034 VIII policyholder bears the investment risk, net of 8,859,975 0 8,859,975 38,124,519 0 38,124,519
033 1 reinsurance (+/-)
Gross amount (-)
8,859,975 0 8,859,975 38,124,519 0 38,124,519
034 2 Reinsurance share (+) 0 0 0 0 0 0
035 036+037 IX Expenses for premium returns (bonuses and discounts),
net of reinsurance
0 -11,186,693 -11,186,693 0 -8,421,708 -8,421,708
036
037
1
2
Depending on the result (bonuses)
Irrespective of result (discounts)
0
0
-8,119,251
-3,067,442
-8,119,251
-3,067,442
0
0
-5,277,788
-3,143,920
-5,277,788
-3,143,920
038 039+043 X Operating expenses (business expenditures), net -117,613,900 -1,089,532,718 -1,207,146,618 -85,059,638 -1,070,602,948 -1,155,662,586
039 040+041+042 1 Acquisition costs -62,329,869 -558,418,527 -620,748,396 -41,583,462 -536,132,467 -577,715,929
040
041
1.1
1.2
Commission
Other acquisition costs
-31,100,648
-31,229,221
-296,122,090
-242,427,261
-327,222,738
-273,656,482
-14,965,878
-26,617,584
-266,672,201
-247,302,551
-281,638,079
-273,920,135
042 1.3 Change in deferred acquisition costs (+/-) 0 -19,869,176 -19,869,176 0 -22,157,715 -22,157,715
043
044
044+045+046 2
2.1
Administration costs (administrative expenses)
Depreciation
-55,284,031
-4,915,380
-531,114,191
-73,255,859
-586,398,222
-78,171,239
-43,476,176
-4,530,040
-534,470,481
-77,452,048
-577,946,657
-81,982,088
045 2.2 Salaries, taxes and contributions from and on salaries -21,543,631 -192,985,575 -214,529,206 -17,670,782 -191,993,441 -209,664,223
046
047
048+049+050+0
51+052+053+05
2.3
XI
Other administrative expenses
Investment expenses
-28,825,020
-5,283,299
-264,872,757
-127,037,705
-293,697,777
-132,321,004
-21,275,354
-18,673,547
-265,024,992
-108,422,268
-286,300,346
-127,095,815
048 4 1 Depreciation of land and buildings not intended for
business activities
0 0 0 0 0 0
049 2 Interest -1,497,672 -10,208,393 -11,706,065 -1,436,726 -10,707,963 -12,144,689
050 3 Impairment of investments 0 -6,207,261 -6,207,261 -1,159,548 -6,280,048 -7,439,596
051
052
4
5
Realised losses on investments
Unrealised losses on investments
-864,282
-333,394
-16,181,820
-5,386,094
-17,046,102
-5,719,488
-9,667,064
-3,442,073
-24,903,404
-8,693,886
-34,570,468
-12,135,959
053 6 Net foreign exchange losses 0 0 0 0 0 0
054
055
056+057 7
XII
Other investment expenses
Other technical expenses, net of reinsurance
-2,587,951
-1,005,705
-89,054,137
-59,000,492
-91,642,088
-60,006,197
-2,968,136
-1,482,507
-57,836,967
-60,622,778
-60,805,103
-62,105,285
056 1 Prevention activities expenses 0 -960,874 -960,874 0 -1,342,950 -1,342,950
057
058
2
XIII
Other technical expenses of insurance
Other expenses, including value adjustments
-1,005,705
-989
-58,039,618
-11,874,464
-59,045,323
-11,875,453
-1,482,507
-15,422
-59,279,828
-6,660,003
-60,762,335
-6,675,425
059 001+007+015+0
16+017+018+02
5+032+035+038
XIV Profit or loss for the period before tax (+/-) 46,928,365 364,705,044 411,633,409 41,939,203 349,649,583 391,588,786
060 +047+055+058
061+062
XV Income or loss tax -9,530,319 -62,363,599 -71,893,918 -6,431,326 -56,956,605 -63,387,931
061 1 Current tax expense -9,446,469 -50,445,094 -59,891,563 -6,180,005 -56,390,321 -62,570,326
062
063
059+060 2
XVI
Deferred tax expense (income)
Profit or loss for the period after tax (+/-)
-83,850
37,398,046
-11,918,505
302,341,445
-12,002,355
339,739,491
-251,321
35,507,877
-566,284
292,692,978
-817,605
328,200,855
064 1 Attributable to equity holders of the parent company 37,864,623 301,527,506 339,392,129 35,399,544 292,502,525 327,902,069
065 001+007+015+0 2 Attributable to non-controlling interest -466,577 813,939 347,362 108,333 190,453 298,786
066 16+017+062
018+025+032+0
XVII TOTAL INCOME 796,003,401 2,919,415,439 3,715,418,840 715,173,809 2,963,776,977 3,678,950,786
067 35+038+047+05
5+058+061
069+070+071+0
XVIII TOTAL EXPENSE -758,605,355 -2,617,073,994 -3,375,679,349 -679,665,932 -2,671,083,999 -3,350,749,931
068 72+073+074+07
5+076
XIX Other comprehensive income
Gains / losses on translation of financial statements of
85,280,343 185,551,146 270,831,489 5,335,699 -44,310,267 -38,974,568
069 1 foreign operations
Gains / losses on revaluation of financial assets available
388,887 769,314 1,158,201 980,379 2,067,723 3,048,102
070 2 for sale
Gains / losses on revaluation of land and buildings
103,105,740 200,907,706 304,013,446 4,427,101 -49,754,967 -45,327,866
071 3 intended for business activities 0 23,762,189 23,762,189 0 -6,360,768 -6,360,768
072 4 Gains / losses on revaluation of other tangible (except for
land and buildings) and intangible assets
0 0 0 0 0 0
073 5 Effects of cash flow hedging instruments 0 0 0 0 0 0
074
075
6
7
Actuarial gains / losses on defined benefit pension plans
Share in other comprehensive income of associates
0
0
0
0
0
0
0
0
0
0
0
0
076 8 Income tax on other comprehensive income -18,214,284 -39,888,063 -58,102,347 -71,781 9,737,745 9,665,964
077
078
078+079 XX
1
Total comprehensive income
Attributable to equity holders of the parent company
122,678,389
123,143,177
487,892,591
486,978,576
610,570,980
610,121,753
40,843,576
40,727,515
248,382,711
248,203,386
289,226,287
288,930,901
079 2 Attributable to non-controlling interest -464,788
0
914,015
0
449,227
0
116,061
0
179,325
0
295,386
080 XXI Reclassification adjustments 0

Note: positions 064, 065, 078 and 079 are completed by companies preparing consolidated financial statements.

CROATIA osiguranje d.d., Zagreb Statements prescribed by the Ordinance of the Croatian Financial Services Supervisory Agency

CONSOLIDATED STATEMENT OF CASH FLOWS (INDIRECT METHOD) for the period 1 January 2020 – 31 December 2020

Position
no.
Sum elements Position
code
Position description Current period Previous period
001 002+013+031 I CASH FLOW FROM OPERATING ACTIVITIES 345,452,951 -187,946,464
002 003+004 1 Cash flow before changes in operating assets and liabilities 265,874,114 239,689,953
003 1.1 Profit/loss before tax 391,588,786 411,633,409
004 005+006+007+008+009+
010+011+012
1.2 Adjustments: -125,714,672 -171,943,456
005 1.2.1 Depreciation of property and equipment 61,279,076 58,677,524
006 1.2.2 Amortization 20,703,012 19,493,715
007 1.2.3 Impairment and gains/losses on fair valuation -190,713 4,752,902
008 1.2.4 Interest expense 12,144,689 11,706,065
009 1.2.5 Interest income -195,583,768 -229,540,526
010 1.2.6 Share in profit of associates -10,338,927 -11,947,061
011 1.2.7 Gains/losses on sale of tangible assets (including land and buildings) 76,333 -1,033,698
012 1.2.8 Other adjustments -13,804,374 -24,052,377
013 014+015+…+030 2 Increase/decrease in operating assets and liabilities 148,295,051 -368,233,585
014 2.1 Increase/decrease in investments available for sale -154,535,490 -477,769,731
015 2.2 Increase/decrease in investments valued at fair value through profit or
loss
14,945,210 139,985,599
016 2.3 Increase/decrease in loans and receivables 165,641,811 -265,050,427
017 2.4 Increase/decrease in deposits at insurance business ceded to
reinsurance
0 0
018 2.5 Increase/decrease in investments for the account and risk of life
insurance policyholder
38,852,956 -12,964,129
019 2.6 Increase/decrease in reinsurance share in technical provisions -261,885,390 8,001,418
020 2.7 Increase/decrease in tax assets 227,960 -3,838,004
021 2.8 Increase/decrease in receivables 63,157,156 21,623,953
022 2.9 Increase/decrease in other assets 0 0
023 2.10 Increase/decrease in prepaid expenses and accrued income -23,534,522 15,090,608
024 2.11 Increase/decrease in technical provisions 380,443,682 215,200,543
025 2.12 Increase/decrease in technical provisions for life insurance when the
policyholder bears the investment risk
-38,852,956 12,964,129
026 2.13 Increase/decrease in tax liabilities -2,170,246 571,297
027 2.14 Increase/decrease in deposits retained from business ceded to
reinsurance
0 0
028 2.15 Increase/decrease in financial liabilities 8,117,538 -925,746
029 2.16 Increase/decrease in other liabilities 4,240,687 -1,830,259
030 2.17 Increase/decrease in accrued expenses and deferred income -46,353,345 -19,292,836
031 3 Income tax paid -68,716,214 -59,402,832
032 033+034+…+046 II CASH FLOW FROM INVESTING ACTIVITIES 163,760,406 2,346,287
033 1 Proceeds from sale of tangible assets 2,177,887 17,912,181
034 2 Purchases of tangible assets -46,375,848 -57,523,511
035 3 Proceeds from sale of intangible assets 69,895 628,124
036 4 Purchases of intangible assets -79,808,256 -29,714,695
037 5 Proceeds from the sale of land and buildings not used for business
activities
81,330,444 16,750,126
038 6 Purchase of land and buildings not used for business activities -28,239,135 -7,031,848
039 7 Increase/decrease in investments in subsidiaries, associates and
participation in joint ventures
-66,537,290 13,500,000
040 8 Proceeds from held-to-maturity investments 450,695,373 385,857,840
041 9 Payments for held-to-maturity investments -207,436,962 -387,959,348
042 10 Proceeds from sale of financial instruments 0 0
043 11 Payments for investments in financial instruments 0 0
044 12 Proceeds from dividends and share in profit 9,155,896 24,523,707
045 13 Proceeds from repayment of given short-term and long-term loans 77,870,911 60,731,843
046 14 Payments for given long-term and short-term loans -29,142,509 -35,328,132
047 048+049+050
+051+052
III CASH FLOW FROM FINANCING ACTIVITIES -29,109,863 -26,862,157
048 1 Proceeds from share capital increase 0 0
049 2 Proceeds from received short-term and long-term loans 0 0
050 3 Repayment of short-term and long-term loans -28,953,112 -25,769,594
051 4 Purchase of treasury shares 0 0
052 5 Payment of shares in profit (dividends) -156,751 -1,092,563
053 001+032+047 NET CASH FLOW 480,103,494 -212,462,334
054 IV EFFECTS OF FOREIGN CURRENCY EXCHANGE RATES ON CASH
AND CASH EQUIVALENTS
-38,005,900 -13,394,247
055 053+054 V NET INCREASE/DECREASE IN CASH AND CASH EQUIVALENTS 442,097,594 -225,856,581
056 1 Cash and cash equivalents at beginning of period 220,351,390 446,207,971
057 055+056 2 Cash and cash equivalents at end of period 662,448,984 220,351,390

Note: Positions reducing the cash flow are entered with a minus.

CONSOLIDATED STATEMENT OF CHANGES IN EQUITY for the period 1 January 2020 – 31 December 2020

Attributable to owners of the parent company
Position Paid-up capital Reserves Retained Attributable to Attributable to
no. Position description (ordinary and Share premium Revaluation (legal, earnings or Profit/loss for Total equity non-controlling non-controlling
preference
shares)
reserves statutory,
other)
accumulated
loss
the year interests interests
I. Balance at 1 January of previous year 589,325,800 681,482,525 340,283,451 402,038,575 858,901,275 337,079,883 3,209,111,509 12,213,767 3,221,325,276
1. Changes in accounting policies 0 0 0 0 0 0 0 0 0
2. Correction of prior periods errors 0 0 0 0 0 0 0 0 0
II. Balance at 1 January of previous year (restated) 589,325,800 681,482,525 340,283,451 402,038,575 858,901,275 337,079,883 3,209,111,509 12,213,767 3,221,325,276
III. Comprehensive income or loss of the previous year 0 0 270,729,624 0 0 339,392,129 610,121,753 449,227 610,570,980
1. Profit or loss for the period 0 0 0 0 0 339,392,129 339,392,129 347,362 339,739,491
2. Other comprehensive income or loss of the previous year 0 0 270,729,624 0 0 0 270,729,624 101,865 270,831,489
2.1. Unrealized gains or losses from tangible assets (land and buildings) 0 0 19,583,202 0 0 0 19,583,202 25,970 19,609,172
2.2. Unrealized gains or losses from financial assets available for sale 0 0 277,011,573 0 0 0 277,011,573 58,287 277,069,860
2.3. Realized gains or losses from financial assets available for sale 0 0 -27,005,744 0 0 0 -27,005,744 0 -27,005,744
2.4. Other non-owner changes in equity 0 0 1,140,593 0 0 0 1,140,593 17,608 1,158,201
IV. Transactions with owners (previous period) 0 0 -1,673,804 0 339,160,857 -337,079,883 407,170 -109,636 297,534
1. Increase/decrease in share capital 0 0 0 0 0 0 0 0 0
2. Other payments by owners 0 0 0 0 0 0 0 0 0
3. Payment of shares in profit/dividends 0 0 0 0 0 0 0 -112,563 -112,563
4. Other distributions to owners 0 0 -1,673,804 0 339,160,857 -337,079,883 407,170 2,927 410,097
V. Balance at the last day of the reporting period in the previous year 589,325,800 681,482,525 609,339,271 402,038,575 1,198,062,132 339,392,129 3,819,640,432 12,553,358 3,832,193,790
VI. Balance at 1 January of current year 589,325,800 681,482,525 609,339,271 402,038,575 1,198,062,132 339,392,129 3,819,640,432 12,553,358 3,832,193,790
1. Changes in accounting policies 0 0 0 0 0 0 0 0 0
2. Correction of prior periods errors 0 0 0 0 0 0 0 0 0
VII. Balance at 1 January of current year (restated) 589,325,800 681,482,525 609,339,271 402,038,575 1,198,062,132 339,392,129 3,819,640,432 12,553,358 3,832,193,790
VIII. Comprehensive income or loss of the current year 0 0 -38,971,168 0 0 327,902,069 288,930,901 295,386 289,226,287
1. Profit or loss for the period 0 0 0 0 0 327,902,069 327,902,069 298,786 328,200,855
2. Other comprehensive income or loss of the current year 0 0 -38,971,168 0 0 0 -38,971,168 -3,400 -38,974,568
2.1. Unrealized gains or losses from tangible assets (land and buildings) 0 0 -5,448,093 0 0 0 -5,448,093 -63,084 -5,511,177
2.2. Unrealized gains or losses from financial assets available for sale 0 0 14,993,777 0 0 0 14,993,777 -6,590 14,987,187
2.3. Realized gains or losses from financial assets available for sale 0 0 -51,498,680 0 0 0 -51,498,680 0 -51,498,680
2.4. Other non-owner changes in equity 0 0 2,981,828 0 0 0 2,981,828 66,274 3,048,102
IX. Transactions with owners (current period) 0 0 -1,918,480 0 340,091,085 -339,392,129 -1,219,524 -194,303 -1,413,827
1. Increase/decrease of share capital 0 0 0 0 0 0 0 0 0
2. Other payments by owners 0 0 0 0 0 0 0 0 0
3. Payment of shares in profit/dividends 0 0 0 0 0 0 0 -156,751 -156,751
4. Other distributions to owners 0 0 -1,918,480 0 340,091,085 -339,392,129 -1,219,524 -37,552 -1,257,076
X. Balance at the last day of the reporting period in the current year 589,325,800 681,482,525 568,449,623 402,038,575 1,538,153,217 327,902,069 4,107,351,809 12,654,441 4,120,006,250

Reconciliation of the financial statements and statements for the Croatian Financial Services Supervisory Agency

The reconciliation between the financial statements as prescribed by the Ordinance on the structure and content of financial statements of insurance and reinsurance companies, and the annual financial statements prepared in accordance with the IFRS reporting framework is presented below.

  1. Reconciliation of the statement of comprehensive income prepared in accordance with the HANFA format and the format of the financial statements prepared in accordance with the IFRS reporting framework
Report for the Croatian Financial Services Supervisory Basic financial statements
Agency
Position description
HRK '000 1 2 3 4 5 HRK '000 HRK '000
Earned premiums (recognised in revenue) 2,498,886 2,498,886 Net earned premiums
Gross written premiums 2,741,819
Impairment and collected premium
impairment
2,775
Premiums ceded to reinsurance (-) (248,776)
Change in gross provisions for unearned
premiums (+/-)
(13,442)
Change in provision for unearned premiums,
reinsurance share (+/-) 16,510
Investment income
Income from subsidiaries, associates and
386,564 (3,993) 26,108 - - - 408,679 Finance income
joint ventures 25,698
Income from investments in land and 28,494 (3,144)
buildings
Interest income
179,496
Unrealised gain on investments 4,037
Realised gain on investments 89,829
Net foreign exchange gains
Other investment income
37,193
21,817
(849) 26,108
Income from commissions and fees 41,578 41,578 Income from commissions and
fees
Other insurance-technical income, net of
reinsurance
31,047 (31,047)
Other income 9,018 29,358 3,042 41,418 Other operating income
Net claims incurred (1,682,462) 13,610 (1,668,852) Claims incurred, net of
reinsurance and coinsurance
Settled claims (1,616,354)
Gross amount (-) (1,719,629)
Reinsurer's share (+) 103,275
Change in claims provisions (+/-)
Gross amount (-)
(66,107)
(310,942)
Reinsurer's share (+) 244,835
Change in mathematical provision and
other technical provisions, net of
reinsurance
(25,529) 25,529 -
Change in mathematical provision (+/-) (41,906) 41,906 -
Gross amount (-) (41,896)
(10)
41,896
10
-
-
Reinsurer's share (+)
Change in other technical provisions, net of
reinsurance (+/-) 16,377 (16,377) -
Gross amount (-)
Reinsurer's share (+)
16,377
-
(16,377) -
-
Special provisions for unit-linked life
insurance group, net of reinsurance (+/-) 44,417 (44,417) -
Gross amount (-)
Reinsurer's share (+)
44,417
-
(44,417) -
-
Expenditures for return of premium
(bonuses and rebates), net of reinsurance (5,278) 5,278 -
Depending on the result (bonuses)
Not depending on the result (rebates)
(5,278)
-
5,278 -
Operating expenditures (for business (864,492) (3,042) (867,534)
operations), net
Acquisition costs
Commission
(477,748)
(256,323)
(477,748) Acquisition costs
Other acquisition costs (203,665)
Change in deferred acquisition costs (+/-) (17,760)
Administration costs (administrative (386,744) (3,042) (389,786) Administration costs
expenses)
Depreciation charge
Salaries, taxes and contributions from and on
(57,063)
salaries (131,335)
Other administrative expenses
Investment charges
(198,346)
(117,198)
3,993 (26,108) - (3,042)
-
- (139,313) Finance costs
Depreciation of land and buildings not
intended for business operations of the -
company
Interest expense
(10,650)
Impairment of investments (7,755)
Realised losses on investments (34,570)
Unrealised losses on investments
Net foreign exchange losses
(10,771)
-
(26,108)
Other investment costs (53,451) 3,993
Other technical expenses, net of
reinsurance
(38,675) 38,675
Expenses for preventive operations -
Other technical expenses of insurance (38,675) 38,675
Other expenses, including value
adjustments
(3,736) (36,986) (40,722) Other operating expenses
Profit or loss for the accounting period 274,140 - - - - - 274,140 Profit/(loss) before tax
before tax (+/-)
Income tax or loss
Current tax expense
(44,551)
(42,689)
(44,551) Income tax
Deferred tax expense (income) (1,862)
Profit or loss for the accounting period
after tax (+/-)
229,589 229,589 Profit/(loss) for the period

Reconciliation of the statement of comprehensive income prepared in accordance with the HANFA format and the format of these financial statements (continued)

    1. Income and expenses from the sale of land and buildings and income from reversal of impairment of investments are recorded on a net basis
    1. Foreign exchange differences are recorded on a net basis.
    1. Reclassification of other insurance and technical income, net of reinsurance to other operating income and reclassification of other technical costs, net of reinsurance to other operating expenses and netting of income from sale of tangible assets.
    1. Reclassification of other income and other administrative expenses are presented at net basis in position other operating income/administrative costs.
    1. The change in mathematical provision, special provision for life assurance policies where the policyholder bears the risk of insurance and expenditure for return of premium (bonuses and rebates) are recorded within claims incurred, net of reinsurance and coinsurance.
  • Reconciliation of the statement of financial position prepared in accordance with the HANFA format and the financial statements in accordance with the IFRS reporting framework

Report for the Croatian Financial Services Supervisory Agency Basic financial statements
Position description HRK'000 1 2 3 4 HRK'000 Position description
INTANGIBLE ASSETS 96,858 96,858 Intangible assets
Goodwill
Other intangible assets 96,858
TANGIBLE ASSETS 553,235 (329) 552,906 Property and equipment
Land and buildings intended for company business
operations 264,388
Equipment 26,848
Other tangible assets and inventories 261,999 (329)
INVESTMENTS 8,491,904 400,250 -
Investments in land and buildings not intended for 456,653 456,653 Investment property
company business operations
Investments in subsidiaries, associates and joint 376,516 376,516 Investments in subsidiaries
ventures associates and joint ventures
Shares and stakes in subsidiaries
Shares and stakes in associates
342,828
5,688
Shares and stakes in joint ventures 28,000
Financial assets 7,658,735 400,250
Held-to-maturity financial assets 2,082,335 2,082,335 Held-to-maturity investments
Debt financial instruments 2,082,335
Other
Available-for-sale financial
Available-for-sale financial assets 4,536,162 4,536,162 assets
Equity financial instruments 536,134
Debt financial instruments 3,807,954
Shares in investment funds 192,074
Other
Financial assets at fair value through profit or loss 21,303 400,250 421,553 Financial assets at fair value
through profit or loss
Equity financial instruments 17,188
Debt financial instruments
Derivative financial instruments 4,115
Shares in investment funds 400,250
Other
Loans and receivables 1,018,935 - 1,018,935 Loans and receivables
Deposits with credit institutions 493,060
Loans 348,650
Other 177,225
Deposits with cedent
INVESTMENTS FOR THE ACCOUNT AND RISK OF
LIFE INSURANCE POLICYHOLDERS
400,250 (400,250)
REINSURER'S SHARE IN TECHNICAL Reinsurance share in insurance
PROVISIONS 474,869 474,869 contract provisions
Provision for unearned premiums, reinsurance share 58,699
Mathematical provisions, reinsurance share 12
Claims provisions, reinsurance share 416,158
Provisions for bonuses and discounts, reinsurance
share
Equalisation provisions, reinsurance share
Other technical provisions, reinsurance share
Special provision for unit-linked life insurance group,
reinsurance share
DEFERRED AND CURRENT TAX ASSETS 67,468 (67,468) - -
Deferred tax assets 67,468 (67,468) - Deferred tax assets
Current tax assets -
RECEIVABLES 741,966 (3,683) 52,731 791,014 Insurance contracts and other
receivables
Receivables from insurance business
From policyholders
486,374
485,690
From insurance agents, or insurance brokers 684
Reinsurance receivables 59,038
Other receivables 196,554 (3,683) 52,731
Receivables from other insurance business 164,158
Receivables for income from investments 1,034
Other receivables 31,362 (3,683) 52,731
Other receivables 512,937 (1)
Cash at bank and in hand 512,936 512,936 Cash and cash equivalents
Funds in the business account 450,515
Funds in the account of assets backing mathematical
provision 62,420
Cash on hand
Non-current assets held for sale and discontinued -
operation
Other 1 (1)
PREPAID EXPENSES AND ACCRUED INCOME 260,751 (52,401)
Deferred interest and rent 10 (10)
Deferred acquisition costs 208,350 208,350 Deferred acquisition costs
Other prepayments and accrued income 52,391 (52,391)
TOTAL ASSETS 11,600,238 - (67,468) (3,683) - 11,529,087 Total assets
OFF-BALANCE-SHEET ITEMS 3,050,039

Reconciliation of the statement of financial position prepared in accordance with the HANFA format and the format of the financial statements prepared in accordance with the IFRS reporting framework (continued)

    1. Investments held on account and at risk of unit-linked life assurance policyholders are recorded together with financial assets at fair value through profit or loss.
    1. Deferred tax assets and liabilities are recorded on a net basis in the Basic financial statements.
    1. Internal liabilities are offset with corresponding receivables in the Basic financial statements.
    1. Inventories, other assets and prepaid expenses and accrued income are recorded together with insurance receivables and other receivables.
Report for the Croatian Financial Services Supervisory Agency Basic financial statements
Position description HRK'000 1 2 3 4 5 HRK'000 Position description
CAPITAL AND RESERVES 3,533,840 - -
Subscribed share capital 589,326 - - 589,326 Share capital
Paid-up capital - ordinary shares 589,326
Paid-up capital - preference shares
Issued shares premiums (capital reserves) 681,483 681,483 Issued shares premiums
Revaluation reserves 471,124 - - 471,124 Revaluation reserves
Land and buildings 49,174
Financial assets available-for-sale 421,951
Other revaluation reserves - -
Reserves 402,038 - - 402,038 Reserves
Legal reserves 30,079
Statutory reserves 147,220
Other reserves 224,739
Retained profit or transferred loss 1,160,279 - 229,589 - 1,389,868 Retained profit
Retained profit 1,160,279 - 229,589
Accumulated loss (-) - -
Profit or loss for the current accounting period 229,589 - (229,589) -
Profit for the current accounting period 229,589 (229,589)
Loss for the current accounting period ( - )
SUBORDINATED LIABILITIES
NON-CONTROLLING INTEREST
Insurance contract
TECHNICAL PROVISIONS 6,635,006 400,250 - 7,035,256 provisions
Provisions for unearned premiums, gross amount 1,148,879
Mathematical provisions, gross amount 2,565,485
Claims provisions, gross amount 2,905,442
Provisions for bonuses and discounts, gross amount 7,214
Equalisation provisions, gross amount 7,056
Other technical provisions, gross amount 931
SPECIAL PROVISIONS FOR UNIT-LINKED LIFE 400,250 (400,250)
INSURANCE GROUP, gross amount
OTHER PROVISIONS 89,573 - (3,034)
Provisions for pensions and similar liabilities 86,539 86,539 Provisions
Other provisions 3,034 (3,034)
DEFERRED AND CURRENT TAX LIABILITY 107,794 (67,468) -
Deferred tax liability 103,448 (67,468) 35,980 Deferred tax liability
Current tax liability 4,346 4,346 Current tax liability
DEPOSIT RETAINED FROM BUSINESS CEDED
TO REINSURANCE
FINANCIAL LIABILITIES 284,278 284,278 Financial liabilities
Borrowings
Issued financial instruments payable
Other financial liabilities 284,278
OTHER LIABILITIES 262,993 - (3,683) 289,539 548,849 Insurance contracts and
other payables and deferred
income
Liabilities from direct insurance business 79,842
Liabilities from co-insurance and reinsurance
business 90,290
Liabilities for sale and discontinued operation
Other liabilities 92,861 (3,683) 289,539
ACCRUED EXPENSES AND DEFERRED INCOME 286,505 (286,505)
Deferred reinsurance commission
Other accrued expenses and deferred income 286,505 (286,505)
TOTAL EQUITY AND LIABILITIES 11,600,238 - (67,468) - (3,683) - 11,529,087 Total equity and liabilities
OFF-BALANCE-SHEET ITEMS 3,050,039
    1. A special provision for unit-linked life insurance group is recorded within Technical provision.
    1. Deferred tax assets and liabilities are offset in the Basic financial statements.
    1. Profit or loss for the current accounting period is presented together with retained earnings in the financial statements prepared in accordance with the IFRS reporting framework.
    1. Internal liabilities are offset with corresponding receivables in the Basic financial statements.
    1. Other provisions and accrued expenses and deferred income are recorded in the financial statements prepared in accordance with the IFRS reporting framework within Insurance and other liabilities, provisions and deferred income.
  • Reconciliation of the consolidated statement of comprehensive income prepared in accordance with the HANFA format and the format of the financial statements prepared in accordance with the IFRS reporting framework

Report for the Croatian Financial Services Supervisory Basic financial statements
Agency
Position description
HRK '000 1 2 3 4 5 HRK '000 Position description
Earned premiums (recognised in revenue) 2,979,538 2,979,538 Net earned premiums
Gross written premiums 3,240,231
Impairment and collected premium
impairment
(2,833)
Premiums ceded to reinsurance (-) (277,861)
Change in gross provisions for unearned 3,767
premiums (+/-)
Change in provision for unearned premiums,
reinsurance share (+/-)
16,234
Investment income 487,706 (4,891) 16,135 - - - 498,950 Finance income
Income from subsidiaries, associates and 19,749 (10,339)
joint ventures
Income from investments in land and
buildings 110,837 (4,891)
Interest income 195,584
Unrealised gain on investments
Realised gain on investments
5,930
89,878
Net foreign exchange gains 38,006 26,474
Other investment income 27,722 -
10,339 10,339 Share in profit of associates
Income from commissions and fees 43,168 43,168 Income from commissions and
fees
Other insurance-technical income, net of 45,090 (45,090)
reinsurance
Other income 124,268 43,304 5,149 172,721 Other operating income
Claims incurred, net of
Net claims incurred (1,920,259) (16,382) (1,936,641) reinsurance and coinsurance
Settled claims (1,838,666)
Gross amount (-) (1,946,473)
107,807
Reinsurer's share (+)
Change in claims provisions (+/-)
(81,593)
Gross amount (-) (327,081)
Reinsurer's share (+) 245,488
Change in mathematical provision and
other technical provisions, net of
(46,085) 46,085 -
reinsurance
Change in mathematical provision (+/-) (62,786) 62,786 -
Gross amount (-) (62,776) 62,776 -
Reinsurer's share (+)
Change in other technical provisions, net of
(10) 10 -
reinsurance (+/-) 16,701 (16,701) -
Gross amount (-) 16,701 (16,701) -
Reinsurer's share (+)
Special provisions for unit-linked life
- -
insurance group, net of reinsurance (+/-) 38,125 (38,125) -
Gross amount (-) 38,125 (38,125) -
Reinsurer's share (+)
Expenditures for return of premium
- -
(bonuses and rebates), net of reinsurance (8,422) 8,422 -
Depending on the result (bonuses) (5,278) 5,278 -
Not depending on the result (rebates) (3,144) 3,144
Operating expenditures (for business
operations), net
(1,155,663) (5,189) (1,160,852)
Acquisition costs (577,716) (577,716) Acquisition costs
Commission (281,638)
Other acquisition costs
Change in deferred acquisition costs (+/-)
(273,920)
(22,158)
Administration costs (administrative
expenses)
(577,947) (5,189) (583,136) Administration costs
Depreciation charge (81,982)
Salaries, taxes and contributions from and on (209,664)
salaries
Other administrative expenses
Investment charges
(286,300)
(127,096)
4,891 (26,474) - (5,189)
-
- (148,679) Finance costs
Depreciation of land and buildings not
intended for business operations of the -
company
Interest expense
(12,145)
Impairment of investments (7,440)
Realised losses on investments (34,570)
Unrealised losses on investments
Net foreign exchange losses
(12,136)
-
(26,474)
Other investment costs (60,805) 4,891 -
Other technical expenses, net of (62,105) 62,105
reinsurance
Expenses for preventive operations
Other technical expenses of insurance
(1,343)
(60,762)
1,343
60,762
Other expenses, including value (6,675) (60,319) 41 (66,954) Other operating expenses
adjustments
Profit or loss for the accounting period
before tax (+/-)
391,590 - - - - - 391,590 Profit/(loss) before tax
Income tax or loss (63,388) (63,388) Income tax
Current tax expense (62,570)
Deferred tax expense (income)
Profit or loss for the accounting period
(818)
after tax (+/-) 328,202 328,202 Profit/(loss) for the period

Reconciliation of the statement of comprehensive income prepared in accordance with the HANFA format and the format of these financial statements (continued)

    1. Income and expenses from the sale of land and buildings are recorded on a net basis.
    1. Foreign exchange differences are recorded on a gross basis and share in profit of associates is presented as a separate line in the Basic financial statements.
    1. Reclassification of other insurance and technical income, net of reinsurance to other operating income and reclassification of other technical costs, net of reinsurance to other operating expenses and netting of income from the sale of tangible assets.
    1. Reclassification of other revenues and other administrative expenses are presented at net basis in position other operating income/administrative costs.
    1. The change in mathematical provision, special provision for life assurance policies where the policyholder bears the risk of insurance and expenditure for return of premium (bonuses and rebates) are recorded within claims incurred, net of reinsurance and coinsurance.
  • Reconciliation of the consolidated statement of financial position prepared in accordance with the HANFA format and the financial statements in accordance with the IFRS reporting framework

Report for the Croatian Financial Services Supervisory Agency Basic financial statements
Position description HRK'000 1 2 3 4 5 HRK'000 Position description
INTANGIBLE ASSETS 107,873 107,873 Intangible assets
Goodwill
Other intangible assets 107,873
TANGIBLE ASSETS 876,965 (2,579) 874,386 Property and equipment
Land and buildings intended for company business
operations 496,663
Equipment 78,011
Other tangible assets and inventories 302,291 (2,579)
INVESTMENTS 9,617,205 412,084 (15,061)
Investments in land and buildings not intended for
company business operations 1,013,247 1,013,247 Investment property
Investments in subsidiaries, associates and joint Investments in subsidiaries
ventures 76,593 76,593 associates and joint ventures
Shares and stakes in subsidiaries
Shares and stakes in associates 10,091
Shares and stakes in joint ventures 66,502
Financial assets 8,527,365 412,084 (15,061)
Held-to-maturity financial assets 2,169,783 2,169,783 Held-to-maturity investments
Debt financial instruments 2,169,783
Other
Available-for-sale financial
Available-for-sale financial assets 5,123,648 5,123,648 assets
Equity financial instruments 536,699
Debt financial instruments 4,394,875
Shares in investment funds 192,074
Other
Financial assets at fair value through profit or loss 47,351 412,084 459,435 Financial assets at fair value
through profit or loss
Equity financial instruments 17,188
Debt financial instruments
Derivative financial instruments 4,115
Shares in investment funds 26,048 412,084
Other
Loans and receivables 1,186,583 (15,061) 1,171,522 Loans and receivables
Deposits with credit institutions 908,433 (15,061)
Loans 100,925
Other 177,225
Deposits with cedent
INVESTMENTS FOR THE ACCOUNT AND RISK OF 412,084 (412,084)
LIFE INSURANCE POLICYHOLDERS
REINSURER'S SHARE IN TECHNICAL PROVISIONS 488,265 488,265 Reinsurance share in
insurance contract provisions
Provision for unearned premiums, reinsurance share 64,700
Mathematical provisions, reinsurance share 12
Claims provisions, reinsurance share 423,553
Provisions for bonuses and discounts, reinsurance
share
Equalisation provisions, reinsurance share
Other technical provisions, reinsurance share
Special provision for unit-linked life insurance group,
reinsurance share
DEFERRED AND CURRENT TAX ASSETS 76,752 - (67,665) (7,434)
Deferred tax assets 69,318 (67,665) 1,653 Deferred tax assets
Current tax assets 7,434 (7,434)
RECEIVABLES 877,139 (57,069) 81,974 902,044 Insurance contract and other
receivables
Receivables from insurance business 526,358
From policyholders 525,674
From insurance agents, or insurance brokers 684
Reinsurance receivables 60,077
Other receivables 290,703 (57,069) 81,974
Receivables from other insurance business 166,273
Receivables for income from investments 516
Other receivables 123,914 (57,069) 81,974
Other receivables 662,450 15,061 (8,086)
Cash at bank and in hand 654,364 15,061 669,425 Cash and cash equivalents
Funds in the business account 590,982 15,061
Funds in the account of assets backing mathematical
provision 62,945
Cash on hand 437
Non-current assets held for sale and discontinued
operation 1,939 (1,939)
Other 6,147 (6,147)
PREPAID EXPENSES AND ACCRUED INCOME 311,229 (63,875)
Deferred interest and rent 1,104 (1,104)
Deferred acquisition costs 247,354 247,354 Deferred acquisition costs
Other prepayments and accrued income 62,771 (62,771)
TOTAL ASSETS 13,429,962 - - (67,665) (57,069) - 13,305,228 Total assets
OFF-BALANCE-SHEET ITEMS 3,109,594

Reconciliation of the statement of financial position prepared in accordance with the HANFA format and the format of the financial statements prepared in accordance with the IFRS reporting framework (continued)

    1. Investments held on account and at risk of unit-linked life assurance policyholders is recorded together with financial assets at fair value through profit or loss.
    1. Deposits with contractual maturity up to 3 months are recorded together with cash and cash equivalents.
    1. Deferred tax assets and liabilities are recorded on a net basis in the Basic financial statements.
    1. Internal receivables are offset with corresponding liabilities in the Basic financial statements.
    1. Inventories, current tax assets, other assets and prepaid expenses and accrued income are recorded together with insurance contract and other receivables.
Report for the Croatian Financial Services Supervisory Agency Basic financial statements
Position description HRK'000 1 2 3 4 5 HRK'000 Position description
CAPITAL AND RESERVES 4,107,351 - -
Subscribed share capital 589,326 - - 589,326 Share capital
Paid-up capital - ordinary shares 589,326
Paid-up capital - preference shares
Issued shares premiums (capital reserves) 681,483 681,483 Issued shares premiums
Revaluation reserves 568,450 - - 568,450 Revaluation reserves
Land and buildings 112,257
Financial assets available-for-sale 456,028
Other revaluation reserves 165 - -
Reserves 402,038 - - 402,038 Reserves
Legal reserves 30,079
Statutory reserves 147,220
Other reserves 224,739
Retained profit or transferred loss 1,538,153 - 327,902 - 1,866,055 Retained profit
Retained profit 1,538,153 - 327,902
Accumulated loss (-) - -
Profit or loss for the current accounting period 327,902 - (327,902) -
Profit for the current accounting period 327,902 (327,902)
Loss for the current accounting period ( - )
SUBORDINATED LIABILITIES
NON-CONTROLLING INTEREST 12,654 12,654
TECHNICAL PROVISIONS 7,623,934 412,085 - 8,036,019 Technical provisions
Provisions for unearned premiums, gross amount 1,435,263
Mathematical provisions, gross amount 3,022,248
Claims provisions, gross amount 3,140,531
Provisions for bonuses and discounts, gross amount 9,464
Equalisation provisions, gross amount 7,056
Other technical provisions, gross amount 9,372
SPECIAL PROVISIONS FOR UNIT-LINKED LIFE
INSURANCE GROUP, gross amount 412,085 (412,085)
OTHER PROVISIONS 101,230 - (3,271)
Provisions for pensions and similar liabilities 97,959 97,959 Provisions
Other provisions 3,271 (3,271)
DEFERRED AND CURRENT TAX LIABILITY 172,407 - (67,665)
Deferred tax liability 152,421 (67,665) 84,756 Deferred tax liability
Current tax liability 19,986 19,986 Current tax liability
DEPOSIT RETAINED FROM BUSINESS CEDED
TO REINSURANCE
FINANCIAL LIABILITIES 323,892 323,892 Financial liabilities
Borrowings
Issued financial instruments payable
Other financial liabilities 323,892
OTHER LIABILITIES 376,940 - (57,069) 302,740 622,611 Insurance contract and
other payables and deferred
income
Liabilities from direct insurance business 92,687
Liabilities from co-insurance and reinsurance
business
96,612
Liabilities for sale and discontinued operation 12
Other liabilities 187,629 (57,069) 302,740
ACCRUED EXPENSES AND DEFERRED INCOME 299,469 (299,469)
Deferred reinsurance commission
Other accrued expenses and deferred income 299,469 (299,469)
TOTAL EQUITY AND LIABILITIES 13,429,962 - - (67,665) (57,069) - 13,305,228 Total equity and liabilities
OFF-BALANCE-SHEET ITEMS 3,109,594
  1. A special provision for unit-linked life insurance group is recorded within Technical provision.

    1. Profit or loss for the current accounting period is presented together with retained earnings in the financial statements prepared in accordance with the IFRS reporting framework.
    1. Deferred tax assets and liabilities are recorded on a net basis in the Basic financial statements.
    1. Internal receivables are offset with corresponding liabilities in the Basic financial statements.
    1. Other provisions and accrued expenses and deferred income are recorded in the financial statements prepared in accordance with the IFRS reporting framework within Insurance and other liabilities, provisions and deferred income.

Statement of cash flow

The statement of cash flows has been prepared in accordance with the Ordinance on the structure and content of financial statements of insurance and reinsurance companies ("the Ordinance"), and its preparation is described in detail in the Instructions for completing financial statements of insurance and reinsurance companies, but its presentation differs from the statement of cash flows in the financial statements.

The main differences in presentation are described below:

  1. Differences in the positions of increase or decrease in assets and liabilities in the statement of cash flows in the financial statements prepared in accordance with the IFRS reporting framework and the statement of cash flows under the Ordinance arise due to differences in the relevant positions of assets and liabilities due to the different presentation in the financial statements compared to the Ordinance. These differences are presented in the adjustments of the statement of financial position (balance sheet).

  2. Cash and cash equivalents at the beginning and end of the period presented in the basic financial statements include deposits with contractual maturity up to 3 months as opposed to cash and cash equivalents at the beginning and end of the period presented in the statement of cash flows under the Ordinance.

Statement of changes in equity

In the statements under the Ordinance, profit/loss for the current year is presented in the eponymous column and in the subsequent period, upon adoption of the Decision of the General Assembly and the Supervisory Board, profit/loss is transferred through Other non-owner changes in equity to Retained earnings, while in the basic financial statements it is presented under Retained earnings.

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