Investor Presentation • Feb 13, 2025
Investor Presentation
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Constant increase in profitability since 2020, combined with a positive share price development and attractive capital returns
A business model deeply rooted in Germany with very good product and customer coverage, reflected in solid customer ratings and market shares
An experienced team that has delivered and is highly motivated
$-11.7 \% 9.2 \%$
Net RoTE (\%)

$82 \% \mid 59 \%$
CIR (\%)
$<6>15$
Share price (€)

$2020 \mid 2024$
No. 1 bank for German Mittelstand
Leading bank for German trade finance
Global presence in more than 40 countries
Leading universal bank with nationwide branch network and 24/7 multi-channel offering
First-class advice for Private and SmallBusiness Customers
comdirect as best direct bank in Germany and best online broker
Most efficient digital bank in Poland
Innovative mobile banking offering
Very attractive customer base
Achieve competitive Net RoTE of 15\% in combination with attractive capital return
Financing growth and transformation as well as creating sustainable wealth

Employees
Employee participation in the company's success and creation of attractive jobs

We build on our proven strengths to grow profitably
We strengthen our customer focus by enhancing our digital sales channels
We raise our capital efficiency by portfolio optimisation and securitisation
We increase our operational productivity by modernising processes and by efficiently using technology and shoring
We enhance the motivation and performance of our employees

$>$ Asset and Wealth Management drive AuM growth and 7\% CAGR in NCI
$>$ Expand market leadership in Mittelstand
$>$ Continue growth based on best-in-class digital platform of mBank
$>$ Loan growth ( $+5 \%$ CAGR) above market leveraging our strong and increasing deposit base and low cost of risk (25bp 2028)
Growth of small business clients by enhanced offering
$>$ Profitable growth in retail banking as well as repricing
Sustainable growth in market shares and expansion of business volumes
Continued leadership in technology innovation through state-of-the-art process digitalisation and unique solutions, e.g., in the area of e-commerce
$>$ Maintaining excellent CIR
$>$ Vast majority of remaining cost of legal risk related to FX loans to be booked by the end of 2025
$>$ mBank already settled CHF 23k loan agreements and reduced the number of outstanding contracts by more than $80 \%$ to 16 k

Further increase digital sales (currently $>55 \%$ ) for Commerzbank brand and expand growth of comdirect as digital primary bank
Increase outbound-sales activities of PSBC advisory centre by utilising Al to assist agents and further reduce admin tasks
Develop CC direct bank and digital product offerings through extension of Mittelstand direct bank model to structured outbound sales and set up remote product specialists across all client groups
Active management of branch capacity based on customer preferences
Further diversification through additional distribution partnerships building on successful examples, such as platform channels for distribution of mortgages
$>$ Focus on capital-accretive new business through targeted product offering and pricing
Increase efficiency of risk-weighted assets in the back-book
$>$ Reduction of RWA by improved data quality
$>$ Main driver is the organic growth in loan volumes with an overall CAGR of 5\%
$>€ 13$ bn RWA reduction through SRTs by 2028 with a focus on corporate clients
$>$ Impact of "Basel IV" already covered by prebooked RWA
$>$ Capital-efficient and cost-effective implementation of "Basel IV" and other regulatory requirements

Accelerated transformation of our platform technology in a futureoriented and scalable manner and reduction of legacy applications
Consistent optimisation of our delivery organisation, e.g., through reduction of external dependencies
Simplification of processes with a focus on standardisation, automation and digitalisation
Creation of synergies through streamlining product and service offerings
Socially responsible FTE reduction by utilising early retirement schemes, natural attrition and re-/upskilling
Overall stable FTE with growth in front office and shoring locations compensating for FTE reduction mainly in Germany
Pre-alignment with works council reached
Gross reduction
Cost efficiencies
Restructuring costs

Cost-income ratio (\%)
2024
2028
Utilising partnerships to accelerate innovation cycles and time to market
Build on existing payment partnerships: e.g., with Worldline for payment processing and Global Payments for digital solutions
Offer best-in-class products through partnerships: e.g., VISA for innovative card and wallet offering and Allianz for insurance solutions
Develop innovative products and services in profound partnership with Google and Microsoft
In addition, extended partnership with Google with focus on joint strategic product development
Overview of relevant
strategic partnerships

We stick to our communicated payout policy
If our strategic objectives can be achieved more quickly through appropriate acquisitions, we reserve the right to be flexible in the use of our capital
Expand Asset Management to further increase fee business
Explore acquisitions in banking to increase market share and expand the product and service offering based on our 2-brand strategy
Focused technology acquisitions to optimise the cost base by joint solutions with industry and service partners
We remain one of the leading players in terms of FinTech investments
Net RoTE accretive with $15 \%$ hurdle rate after 2 years
EPS accretive
Small impact on CET1 ratio
Fast integration possible
$>$ Strengthened performance-based leadership
Increased recognition of demonstrated performance, ownership and employee development
$>$ Modern, technology-supported workplaces and work processes to empower employees
$>$ Continuation of attractive junior programs and further recruitment of young talents
$>$ New employee share plan

Employee Engagement
Index (\%)
Increased financial targets in all years towards 2028




We are the bank...


We do more business with our existing clients and acquire new clients as well as leverage our international network and grow in NBFI business
Products
We scale our key products in Financial Markets (platforms), Cash \& Trade and Loans, complemented by Structured Solutions \& Investments (SSI)
We increase our capital efficiency through stringent RWA management, increase cross-sell and capital relief instruments (significant risk transfer)
We improve our cost efficiency through further digitisation, leaner back office organisation and E2E process optimisation using AI
Grow business in Germany with large corporate clients and strengthening our role in sustainable transformation by enhanced advisory approach for ESG financing incl. ESG project financing
Extend the MSB direct bank model to structured outbound sales and remote product specialists across all client groups to advise on complex products also for new clients
Expand our business in focused international locations (CH, US, Asia) supported by expanding the digital offering
Grow business with asset managers and leasing companies
$>$ Secured financing of FI and NBFI
Deepen product offering to Emerging Market banks

Leverage digital product offering, Al-based model and advanced data analytics for productivity and sales
Roll out Al supported pricing for $>80 \%$ of our capital markets asset classes
Boost market share in Austria and Switzerland through additional product offering
Establish direct clearing in CHF and enhance cash management offering to institutional clients
Use of excess capital and liquidity to generate additional income
Client-related liquidity optimisation and (secured) financing
1) See appendix slide 70 for pro forma after shift from Others \& Consolidation to Corporate Clients
Awards for Commerzbank's expertise

Best FX bank for Germany
For the second consecutive year leading FX bank for frontier markets
Germany's top trade finance provider for the 5th time in a row
Growth in existing Private ABS business with its key corporate clients on bilateral or small club deal basis ( $+€ 6 \mathrm{bn})$
$>$ Launch second Leverage Finance co-investment fund and self-managed Leverage Finance Senior Loan Fund ( $+€ 2 b n$ )
Accelerate securitisations with CBK-originated assets to free up capital and credit limits and enable further credit growth in strategic areas ( $€ 10$ bn less total RWA with revenue impact of $\sim € 100 \mathrm{~m}$ )
New business thresholds and strict continued monitoring of client group with efficiency level below 3\%, strengthening of collateral data accuracy, disciplined limit management and pricing ( $€ 4$ bn less total RWA)
$>$ Optimisation of existing Structured Solutions and Investments portfolio
Streamline organisational setup to strengthen our cost-effective operating model approach
Simplify processes across divisions, optimise core processes front to back and accelerate digitisation of processes
$>$ Reduction of administrative expenses
Increase efficiencies by integrating automated AI solutions into sales processes, using Al-supported workflow tools, increase productivity by reducing manual activities to date
Combine data, product know-how and activity to deliver an optimised and efficient approach to our clients
Corporate Clients - focus on capital-efficient growth



Today, we are the bank for Private and Small-Business Customers ...
| in Germany | |
|---|---|
| No. 1 | Commerzbank as "Beste Filialbank" voted by €uro Magazin |
| No. 1 | comdirect as "Beste Direktbank" |
focus on value, personal advice and access to a comprehensive offering and wide range of services digital bank for price-sensitive (young) professionals and "digital-only" customers
No. 1 3/4 of all Commerzbank customers and 1/2 of all comdirect customers name us as their primary bank
Customer loyalty of Private and SmallBusiness Customers increased significantly compared to 2023, especially personal advice is highly appreciated
KUBIX 2024
covering all their needs

Comprehensive offering, e.g. investing, saving, payment \& credit for all customer groups, e.g., Self-Advice, Retail, Small Business, Wealth Management and Ultra High Net Worth

We combine an increase in share of wallet with additional growth, leveraging our clearly differentiated 2-brand offering
We introduce our new advisory model resulting in more time for our customers
We further digitise processes to scale the share of digital sales, further strengthening our omnichannel approach
We grow our lending business and add dedicated target group offerings for Small-Business Customers
We significantly increase our net commission income in particular through our Asset Management, Brokerage and Payments business
We maintain strict cost discipline, further optimising organisational efficiency, actively managing our branch network and continuously optimising our sales interface
Commerzbank: product offering for all customers who focus on value, personal advice and access to a wide range of services
comdirect: performance broker for demanding trading customers as well as digital primary bank for price-sensitive (young) professionals and "digital-only" customers, democratising investing
$>$ Clear price and product differentiation enables maximisation of share of wallet as well as optimisation of margins
Increase new business volume, maintaining strong mortgage portfolio
Grow loan business with (U)HNWI for large investments
Simplify and scale loan processes for Small-Business Customers (SBC) and leverage dedicated offerings for healthcare professionals, craftsmen, consulting professionals across different products
Establish comprehensive Asset Management platform for middle- and back office to further accelerate efficient growth (CAGR Asset Management revenues $>15 \%$ )
Systematic expansion of Asset Management product range across all asset classes, also through further complementary acquisitions
Increase share of wallet through new advisory model, enabling advisors to spend more time with wealthy clients
Leverage joint venture Commerz Globalpay, which offers digital payment solutions for Small-Business Customers including smartphone applications
Further expansion of digital payment options
Strategic partnership with VISA, driving an innovative card and wallet offering
$>$ Use synergies in business processes across both brands
$>$ Extend sales channels with partnerships and cooperations
$>$ Active branch management based on customer preferences to optimise costs in combination with targeted investments in modernisation
$>$ Expansion of digital sales and strengthening of remote advisory centre as active sales channel
$>$ Leverage data and technology for intelligent, on-demand routing in the optimum channel and targeted offerings in line with customer preferences
$>$ Utilisation of AI solutions to accelerate efficiency in combination with further digitalisation of end-to-end processes



3
High lending standards as important component of our risk management strategy
Industry-oriented approach for credit risk management with deep sector and country knowledge
Highly diversified corporates portfolio with focus on our home markets Germany and Poland
Stable quality of residential real estate portfolio with high resilience
Corporates portfolio 2024 by industries
(Kbn)

Adequately provisioned portfolio with TLA of $€ 228 \mathrm{~m}$ available to cover secondary crisis effects
Very low NPE ratio of only $1.1 \%$ in a challenging macroeconomic environment
Average cost of risk of $\sim 30$ bp through the cycle despite crisis mode from 2020 to 2022
Group portfolio 2024 in stages

NPE ratio (\%)

2018
2019
2020
2021
2022
20232024
Cost of Risk (bp)

1) Including 20bp Covid-TLA
Even with diverse challenges ahead, we still expect risk result at around €850m / 29bp in 2025
We expect a normalised Cost of Risk of 25bp including growth initiatives in 2028
Cost of Risk
(bp)




We improve customers' (digital) experience, e.g., by scaling and modernising frontends and customer contact points of comdirect and Commerzbank,
by increasing digital customer support, and by optimising customer-related processes to reduce costs while achieving faster processing times by digitalising processes
We drive innovation and reduce costs by scaling cloud and Al to significantly improve our products, services and support functions. Specifically, we will invest $€ 140 \mathrm{~m}$ from 2025 to 2028 to minimise fraud losses (negative revenues) and increase cost efficiency by overall $€ 300 \mathrm{~m}$ cumulated from 2025 to 2028
Furthermore, we aim to streamline our IT landscape and shall accelerate time to market by optimising and (partially) automating the software development lifecycle, increasing efficiency by an average of $15 \%$
We substantially increase shoring and internalisation with a focus on nearand offshore locations to drive cost efficiency and tap into talent pools globally while mitigating the demographic situation
The expansion of internal tech skills through internalisation not only contributes to cost savings but also reduces dependency on external suppliers
The substantial benefits of our collaborations with strategic partners ...
... have already been proven by use cases, e.g., Al empowered salesforce

Increase in innovation power by including our partners actively in our strategy process
Accelerated development and implementation of innovative solutions
Internal employee upskilling
Savings and increased flexibility of costs

We continuously invest to meet our customers' needs while balancing transformation and regulatory requirements

We reduce production costs in a price-running environment and drive innovation with a stable change budget


per person-day (€)
2024
2028
2024
2028

Employee satisfaction as one of the most important strategic goals

"Future Work" project to redesign office space to meet the needs of our employees
Offering one of the most flexible working environments in Germany
The smart working environment is complemented by modern and Al-supported digital services
Further increase of identification with Commerzbank and its performance across all areas and levels of the bank
Investment into the program expected to be around $€ 14 \mathrm{~m}$ in 2025
Overall stable development at 36,700 FTE with more allocated capacities in sales and in shoring locations abroad
$>$ Efficiency gains by means of AI, process optimisation and shoring enable gross reduction of 3,900 FTE mainly in Germany until end of 2027
$>$ Shoring ensures continued access to cost-efficient talent pools in nearshore as well as offshore locations and increases flexibility
$>$ Use of early retirement schemes and natural attrition as well as re-skilling (to new profiles) to shape the transformation process in a socially responsible manner
$>$ The average age in Germany would rise from 45 years to 49 years without action. With our measures, we will reduce the average age to 44 years and the age structure is becoming much more balanced
(k)




Net RoTE (\%)

Cost-income ratio (\%)

Net result (€bn)
2024
2025
2026
2027
2028

NII and NFV depending on interest rates - assumed range of average ECB rate $2.15 \%$ - $2.35 \%$



$(€ b n)$

Costs
$(\in b n)$



$(\in b n)$

1) Revenues excluding FX loan provisions mBank (2024: €1bn)
$(\in b n)$

Strong set of targets 2028


We have outperformed and delivered a record 2024 result
We have a clear plan to further grow profitably
We are further increasing our operational productivity
We will manage our capital even more efficiently
We will deliver a competitive RoTE
We plan to further increase distributions to shareholders
Net Result 2024
$4 \%$
Revenue ${ }^{1}$ growth CAGR 2024-2028
€0.5bn
Cost efficiencies
$7.8 \%$
RWA efficiency 2028
$15 \%$
Net RoTE 2028
100\%
Planned payout ratio
Delivering our strategy with low execution risk
Creating substantial value for our shareholders
Acting in alignment with all our stakeholders
Commerzbank is committed to consistently return capital to shareholders, targeting a regular distribution significantly above $50 \%$, but not exceeding the IFRS net profit after AT1 coupon payments, minority interests, excluding extraordinary, non-recurring items
Return consists of share buyback ${ }^{1}$ and dividend approved at AGM of following year
The payout will also depend on the economic conditions and business opportunities. Commerzbank aims to at least maintain and steadily increase the dividend per share. Share buybacks will be applied for any remaining capital to be returned within the payout ratio
A prerequisite for a dividend is a CET1 ratio of at least MDA +250 bp after distribution
Prerequisite for a share buyback is a CET1 ratio of at least $13.5 \%$ after distribution ${ }^{1}$
In case the CET1 ratio is expected to remain well above $13.5 \%$ in the medium term, an extraordinary distribution above the IFRS net profit will be considered as an option ${ }^{1}$; this is subject to macro-economic developments and a successful strategy execution
Net interest income / net fair value offset in Others \& Consolidation

(A) Strong fixed rate funding base
Structurally very strong deposit franchise and capital markets funding results in large fixed rate funding base
The funding costs are accounted for in NII
(B) Variable rate investments
Many assets are at variable rates, e.g., central bank deposits and floating rate corporate loans
The investments are accounted for in NII
(C) Swap fixed/float
Funding and investments are generally swapped to floating rates
The swaps are accounted for in NFV
There is an economically offsetting relationship between the variable interest rate cashflows from derivatives and variable rate cashflow from cash investments, however, accounted for in different line items (NII and NFV)
Simplified, illustrative example of €20bn fixed rate funding that is hedged and placed at ECB

In 2024 the offset between NII and NFV in O\&C was 80\%
With more closely matching of fixed-rate funding and investments, the offset will likely reduce in 2025
| 2024 in $€ \mathrm{~m}$ | Corporate Clients |
SSI | Corporate Clients incl. SSI |
|---|---|---|---|
| Revenues | 4,724 | 243 | 4,966 |
| Risk Result | $-564$ | $-35$ | $-598$ |
| Operating Expenses | 2,097 | 106 | 2,204 |
| Compulsory Contribution | 2 | 0 | 2 |
| Operating result | 2,060 | 102 | 2,162 |
| Assets (€bn) | 151 | 103 | 253 |
| RWA eop (€bn) | 80 | 14 | 94 |
| RWA efficiency | $5.9 \%$ | $5.3 \%$ | |
| CIR | $44 \%$ | $44 \%$ | |
| RoCET $(13.5 \%$ RWA $)^{1}$ | $19 \%$ | $17 \%$ |
1) RoCET (12.7\% RWA): CC $20.2 \%$ and CC including SSI $18.2 \%$

mail: [email protected] / internet: Commerzbank AG - Investor Relations
| Financial calendar 2025 | 9 May 2025 | 15 May 2025 | 6 August 2025 | 6 November 2025 |
|---|---|---|---|---|
| Q1 2025 results | AGM | Q2 2025 results | Q3 2025 results |
This presentation contains forward-looking statements. Forwardlooking statements are statements that are not historical facts; they include, inter alia, statements about Commerzbank's beliefs and expectations and the assumptions underlying them. These statements are based on plans, estimates, projections and targets as they are currently available to the management of Commerzbank. Forward-looking statements therefore speak only as of the date they are made, and Commerzbank undertakes no obligation to update any of them in light of new information or future events. By their very nature, forward-looking statements involve risks and uncertainties. A number of important factors could therefore cause actual results to differ materially from those contained in any forward-looking statement. Such factors include, among others, the conditions in the financial markets in Germany, in Europe, in the United States and elsewhere from which Commerzbank derives a substantial portion of its revenues and in which it hold a substantial portion of its assets, the development of asset prices and market volatility, potential defaults of borrowers or trading counterparties, the implementation of its strategic initiatives and the reliability of its risk management policies.
In addition, this presentation contains financial and other information which has been derived from publicly available information disclosed by persons other than Commerzbank ("external data"). In particular, external data has been derived from industry and customer-related data and other calculations taken or derived from industry reports published by third parties, market research reports and commercial publications. Commercial publications generally state that the information they contain has originated from sources assumed to be reliable, but that the accuracy and completeness of such information is not guaranteed and that the calculations contained therein are based on a series of assumptions. The external data has not been independently verified by Commerzbank. Therefore, Commerzbank cannot assume any responsibility for the accuracy of the external data taken or derived from public sources.
Copies of this document are available upon request or can be downloaded from Commerzbank AG - Capital Markets Day

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