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Bank of Cyprus Holdings PLC

Annual Report (ESEF) Mar 28, 2024

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BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Board of Directors and Executives

as at 28 March 2024

Board of Directors of Bank of Cyprus Holdings Public Limited Company

  • Efstratios-Georgios Arapoglou CHAIRMAN
  • Lyn Grobler VICE-CHAIRPERSON
  • Panicos Nicolaou
  • Constantine Iordanou
  • Eliza Livadiotou
  • Monique Hemerijck
  • Adrian John Lewis

Executive Committee

  • Panicos Nicolaou CHIEF EXECUTIVE OFFICER
  • Dr. Charis Pouangare DEPUTY CHIEF EXECUTIVE OFFICER & CHIEF OF BUSINESS
  • Eliza Livadiotou EXECUTIVE DIRECTOR FINANCE
  • Demetris Th. Demetriou CHIEF RISK OFFICER
  • Irene Gregoriou EXECUTIVE DIRECTOR PEOPLE & CHANGE
  • George Kousis EXECUTIVE DIRECTOR TECHNOLOGY & OPERATIONS

Company Secretary

  • Katia Santis

Legal Advisers as to matters of Irish Law

  • Arthur Cox

Legal Advisers as to matters of English and US Law

  • Sidley Austin LLP

Legal Advisers as to matters of Cypriot Law

  • Chryssafinis & Polyviou LLC

Statutory Auditors

  • PricewaterhouseCoopers
    One Spencer Dock
    North Wall Quay
    Dublin 1
    D01 X9R7
    Ireland

Registered Office

  • 10 Earlsfort Terrace
    Dublin 2
    D02 T380
    Ireland

Forward Looking Statements and Notes

This document contains certain forward-looking statements which can usually be identified by terms used such as 'expect', 'should be', 'will be' and similar expressions or variations thereof or their negative variations, but their absence does not mean that a statement is not forward-looking. Examples of forward- looking statements include, but are not limited to, statements relating to the Bank of Cyprus Holdings Group's (the Group) near term and longer term future capital requirements and ratios, intentions, beliefs or current expectations and projections about the Group’s future results of operations, financial condition, the level of the Group’s assets, liquidity, performance, prospects, anticipated growth, provisions, impairments, business strategies and opportunities.

By their nature, forward-looking statements involve risk and uncertainty because they relate to events, and depend upon circumstances, that will or may occur in the future. Factors that could cause actual business, strategy and/or results to differ materially from the plans, objectives, expectations, estimates and intentions expressed in such forward-looking statements made by the Group include, but are not limited to: general economic and political conditions in Cyprus and other European Union (EU) Member States, interest rate and foreign exchange rate fluctuations, legislative, fiscal and regulatory developments and information technology, litigation and other operational risks, adverse market conditions, the impact of outbreaks, epidemics or pandemics, and geopolitical developments as well as uncertainty over the scope of actions that may be required by us, governments and other to achieve goals relating to climate, environmental and social matters, as well as the evolving nature of underlying science and industry and governmental standards and regulations. This creates significantly greater uncertainty about forward-looking statements.

Should any one or more of these or other factors materialise, or should any underlying assumptions prove to be incorrect, the actual results or events could differ materially from those currently being anticipated as reflected in such forward-looking statements. Further, forward-looking statements may be affected by changes in reporting frameworks and accounting standards, including practices with regard to the interpretation and application thereof and emerging and developing ESG reporting standards.

The forward-looking statements made in this document are only applicable as at the date of publication of this document. Except as required by any applicable law or regulation, the Group expressly disclaims any obligation or undertaking to release publicly any updates or revisions to any forward-looking statement contained in this document to reflect any change in the Group’s expectations or any change in events, conditions or circumstances on which any statement is based.

Non-IFRS performance measures

Bank of Cyprus Holdings Public Limited Company's (the Company) management believes that the non-IFRS performance measures included in this document provide valuable information to the readers of the Annual Financial Report as they enable the readers to identify a more consistent basis for comparing the Group’s performance between financial periods and provide more detail concerning the elements of performance which management are directly able to influence or are relevant for an assessment of the Group. They also reflect an important aspect of the way in which the operating targets are defined and performance is monitored by the Group’s management. However, any non-IFRS performance measures in this document are not a substitute for IFRS measures and readers should consider the IFRS measures as the key measures of the 31 December position.

Refer to ‘Alternative Performance Measures Disclosures’ on pages 464 to 479 of the Annual Financial Report for the year ended 31 December 2023 for further information and calculations of non-IFRS performance measures included throughout this document and their reconciliation to the most directly comparable IFRS measures included in the Consolidated Financial Statements.

The Annual Financial Report for the year ended 31 December 2023 is available on the Group’s website www.bankofcyprus.com (Group/Investor Relations) (the Group's website). The Annual Financial Report 2023 is originally issued in English. The Greek translation of the Annual Financial Report 2023 will be available on the Group’s website by 5 April 2024. In case of a difference or inconsistency between the English document and the Greek document, the English document prevails.

DIRECTORS’ REPORT FOR THE YEAR 2023

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Directors’ Report

The Board of Directors submits to the shareholders of Bank of Cyprus Holdings Public Company Ltd (the ‘Company’) their Directors’ Report together with the audited Consolidated Financial Statements (‘Consolidated Financial Statements’) and Financial Statements of the Company for the year ended 31 December 2023. The Annual Financial Report relates to the Company and together with its subsidiaries the Group, which was listed on the London Stock Exchange (‘LSE’) and the Cyprus Stock Exchange (‘CSE’) as at 31 December 2023.

Activities

The Company is the holding company of the Group and of Bank of Cyprus Public Company Ltd (‘BOC PCL’ or the ‘Bank’). The principal activities of BOC PCL and its subsidiary companies involve the provision of banking, financial, and insurance services and the management and disposal of property predominately acquired in exchange of debt. All Group companies and branches are set out in Note 50 to the Consolidated Financial Statements. The Group has established branches in Greece. There were no acquisitions of subsidiaries and no material disposals of subsidiaries during the year ended 31 December 2023. Information on Group companies and acquisitions and disposals during the year are detailed in Note 50 to the Consolidated Financial Statements.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Directors’ Report

Group financial results on the underlying basis

Commentary on underlying basis

The financial information presented in this section provides an overview of the Group financial results for the year ended 31 December 2023 on the ‘underlying basis’, which management believes best fits the true measurement of the performance and position of the Group, as this presents separately any non-recurring items and also includes certain reclassifications of items, other than non-recurring items, which are done for presentational purposes under the underlying basis for aligning their presentation with items of a similar nature. Reconciliations between the audited statutory basis and the underlying basis to facilitate the comparability of the underlying basis to the statutory information, are included in section ‘Reconciliation of the Consolidated Income Statement for the year ended 31 December 2023 between the audited statutory basis and the underlying basis’ and ‘Alternative Performance Measures Disclosures’ of the Annual Financial Report 2023.

Throughout the Directors’ Report, financial information in relation to the year ended 31 December 2022 has been restated to reflect the transition to IFRS 17 which was adopted on 1 January 2023 and applied retrospectively. As a result, such 2022 financial information, ratios and metrics are presented on a restated basis unless otherwise stated. Further information on the impact of IFRS 17 transition is provided below and in Note 2.2.1 of the Consolidated Financial Statements for the year ended 31 December 2023.

Throughout the Directors’ Report, the capital ratios as at 31 December 2022 have been restated in order to take into consideration the 2022 dividend declaration.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023

Directors’ Report 6

Group financial results on the underlying basis (continued)

This refers to the recommendation by the Board of Directors to the shareholders for approval of a final dividend in respect of the earnings of the year ended 31 December 2022 following the approval by the European Central Bank (‘ECB’). The proposed final dividend was declared at the Annual General Meeting (‘AGM’) which was held on 26 May 2023. This dividend amounted to €22.3 million in total and had a negative impact of 22 bps on the Group’s CET1 ratio and Total Capital ratio as at 31 December 2022. As a result, the 31 December 2022 capital ratios are presented as restated for the 2022 dividend unless otherwise stated. Further details are provided in section ‘Balance Sheet Analysis – Capital Base’ below.

The main financial highlights for the year ended 31 December 2023 are set out below:

Consolidated Income Statement on the underlying basis

€ million
2023 2022 1,2
(restated)
Net interest income 792 370
Net fee and commission income 181 192
Net foreign exchange gains and net gains/(losses) on financial instruments 37 26
Net insurance result 54 44
Net gains /(losses) from revaluation and disposal of investment properties and on disposal of stock of properties 10 13
Other income 18 17
Total income 1,092 662
Staff costs (192) (181)
Other operating expenses (149) (144)
Special levy on deposits and other levies/contributions (43) (38)
Total expenses (384) (363)
Operating profit 708 299
Loan credit losses (63) (47)
Impairments of other financial and non-financial assets (53) (33)
Provisions for pending litigations, claims, regulatory and other matters (net of reversals) (28) (11)
Total loan credit losses, impairments and provisions (144) (91)
Profit before tax and non-recurring items 564 208
Tax (73) (31)
Profit attributable to non-controlling interests (2) (3)
Profit after tax and before non - recurring items (attributable to the owners of the Company) 489 174
Advisory and other transformation costs - organic (2) (11)
Profit after tax - organic (attributable to the owners of the Company) 487 163
Net profit/(loss)/provisions relating to NPE sales - 1
Restructuring and other costs relating to NPE sales - (3)
Restructuring costs - Voluntary Staff Exit Plan (VEP) - (104)
Profit after tax (attributable to the owners of the Company) 487 57
  1. The financial information is derived from and should be read in conjunction with the accompanied Consolidated Financial Statements.
  2. On 1 January 2023 the Group adopted IFRS 17 ‘Insurance contracts’ which replaced IFRS 4 ‘Insurance contracts’. 2022 comparative information has been restated to reflect the impact of IFRS 17. For further details refer to Note 2.2.1 of the Consolidated Financial Statements for the year ended 31 December 2023.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023

Directors’ Report 7

Group financial results on the underlying basis (continued)

Consolidated Income Statement on the underlying basis (continued)

Key Performance Ratios

2023 2022 1
(restated)
Net interest margin 3.41% 1.65%
Cost to income ratio 35% 55%
Cost to income ratio excluding special levy on deposits and other levies/contributions 31% 49%
Operating profit return on average assets (annualised) 2.7% 1.2%
Basic earnings per share attributable to the owners of the Company (€) 2 1.09 0.13
Return on tangible equity (ROTE) 24.8% 3.2%
Return on tangible equity (ROTE) excluding amounts reserved for distribution 3 25.3% 3.3%
Tangible book value per share (€) 4.93 3.93
  1. On 1 January 2023 the Group adopted IFRS 17 ‘Insurance contracts’ which replaced IFRS 4 ‘Insurance contracts’. 2022 comparative information has been restated to reflect the impact of IFRS 17. For further details refer to Note 2.2.1 of the Consolidated Financial Statements for the year ended 31 December 2023.
  2. The diluted earnings per share attributable to the owners of the Company as at 31 December 2023 amounted to €1.09 (2022: €0.13).
  3. Calculated as profit after tax (attributable to the owners of the Company) (annualised) for the period divided by the average of shareholder’s equity minus intangible assets at each quarter/year end and the amounts approved/recommended for distribution in respect of earnings of the relevant year the distribution relates to.

Consolidated Balance Sheet on the underlying basis

€ million
2023 2022 1,2
(restated)
Cash and balances with central banks 9,615 9,567
Loans and advances to banks 385 205
Reverse repurchase agreements 403 -
Debt securities, treasury bills and equity investments 3,695 2,704
Net loans and advances to customers 9,822 9,953
Stock of property 826 1,041
Investment properties 62 85
Other assets 1,821 1,734
Total assets 26,629 25,289
Deposits by banks 472 508
Funding from central banks 2,044 1,977
Customer deposits 19,337 18,998
Debt securities in issue 672 298
Subordinated liabilities 307 302
Other liabilities 1,309 1,157
Total liabilities 24,141 23,240
Shareholders’ equity 2,247 1,807
Other equity instruments 220 220
Total equity excluding non-controlling interests 2,467 2,027
Non-controlling interests 21 22
Total equity 2,488 2,049
Total liabilities and equity 26,629 25,289
  1. The financial information is derived from and should be read in conjunction with the accompanied Consolidated Financial Statements.
  2. On 1 January 2023 the Group adopted IFRS 17 ‘Insurance contracts’ which replaced IFRS 4 ‘Insurance contracts’. 2022 comparative information has been restated to reflect the impact of IFRS 17. For further details refer to Note 2.2.1 of the Consolidated Financial Statements for the year ended 31 December 2023.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023

Directors’ Report 8

Group financial results on the underlying basis (continued)

Consolidated Balance Sheet on the underlying basis (continued)

Key Balance Sheet figures and ratios

2023 2022 1,
(restated)
Gross loans (€ million) 10,070 10,217
Allowance for expected loan credit losses (€ million) 267 282
Customer deposits (€ million) 19,337 18,998
Loans to deposits ratio (net) 51% 52%
NPE ratio 3.6% 4.0%
NPE coverage ratio 73% 69%
Leverage ratio 9.1% 7.8%

Capital ratios and risk weighted assets

2023 (Regulatory) 3 2022 2
Common Equity Tier 1 (CET1) ratio (transitional) 17.4% 15.2%
Total capital ratio (transitional) 22.4% 20.4%
Risk weighted assets (€ million) 10,341 10,114
  1. On 1 January 2023 the Group adopted IFRS 17 ‘Insurance contracts’ which replaced IFRS 4 ‘Insurance contracts’. 2022 comparative information has been restated to reflect the impact of IFRS 17. For further details refer to Note 2.2.1 of the Consolidated Financial Statements for the year ended 31 December 2023.
  2. The capital ratios have been restated to take into consideration the dividend in respect of the earnings of the year ended 31 December 2022. More information is provided in ‘Capital Base’ under the ‘Balance Sheet Analysis’ section below.
  3. Includes profits for the year ended 31 December 2023 net of distribution at 30% payout ratio, following ECB approval in March 2024 (refer to section ‘Balance Sheet Analysis – Capital Base’ below).

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023

Directors’ Report 9

Group financial results on the underlying basis (continued)

Transition to IFRS 17

On 1 January 2023 the Group adopted IFRS 17 ‘Insurance Contracts’ (‘IFRS 17’) which replaced IFRS 4 ‘Insurance contracts’. IFRS 17 is an accounting standard that was implemented on 1 January 2023, with retrospective application, and establishes principles for the recognition, measurement, presentation and disclosure of insurance contracts issued, investment contracts with discretionary participation features issued and reinsurance contracts held. In substance, IFRS 17 impacts the phasing of profit recognition for insurance contracts as profitability is spread over the lifetime of the contract compared to being recognised substantially up-front under IFRS 4. This new accounting standard does not change the economics of the insurance contracts but decreases the volatility of the Group’s insurance companies’ profitability.

The Group’s total equity as at 31 December 2022 as restated for IFRS 17 compared to IFRS 4, was reduced by overall €52 million (predominantly relating to the life insurance business of the Group) as a result of:

  • The removal of the present value of in-force life insurance contracts ('PVIF') asset including the associated deferred tax liability, resulting in a reduction of approximately €101 million in the Group’s total equity.
  • The remeasurement of insurance assets and liabilities (including the impact of the recognition of the contractual service margin (‘CSM’)) resulting in an increase in the Group’s equity by €49 million.

The estimated future profit of insurance contracts is included in the measurement of the insurance contract liabilities as the contractual service margin (‘CSM’) and this will be gradually recognised in revenue, as services are provided over the duration of the insurance contract. A contractual service margin liability of approximately €42 million was recognised as at 31 December 2022 (reflected in the impact from the remeasurement of insurance liabilities mentioned above).

With regards to the Group’s income statement for the year ended 31 December 2022, as restated for IFRS 17, the profit after tax (attributable to the owners of the Company) was reduced by €14 million to €57 million (compared to €71 million under IFRS 4) reflecting mainly:

  • Profit is deferred and held as a CSM liability as mentioned above to be recognised in the income statement over the contract service period.
  • The impact of assumption changes relating to the future service is also deferred through the CSM liability and is recognised in the income statement over the contract service period.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Directors’ Report

Group financial results on the underlying basis (continued)

Reconciliation of the Consolidated Income Statement for the year ended 31 December 2023 between the audited statutory basis and the underlying basis

€ million

Underlying basis Other Statutory basis
Net interest income 792 -
Net fee and commission income 181 -
Net foreign exchange gains and net gains /(losses) on financial instruments 37 4
Net gains on derecognition of financial assets measured at amortised cost - 6
Net insurance result* 54 -
Net gains /(losses) from revaluation and disposal of investment properties and on disposal of stock of property 10 -
Other income 18 -
Total income 1,092 10
Total expenses (384) (30)
Operating profit 708 (20)
Loan credit losses (63) 63
Impairment of other financial and non-financial assets (53) 53
Provisions for pending litigation s , claims, regulatory and other matters (net of reversals) (28) 28
Credit losses on financial assets and impairment net of reversals of non-financial assets - (126)
Profit before tax and non-recurring items 564 (2)
Tax (73) -
Profit attributable to non-controlling interests (2) -
Profit after tax and before non - recurring items (attributable to the owners of the Company) 489 (2)
Advisory and other transformation costs - organic - (2)
Profit after tax (attributable to the owners of the Company) 487 -

* Net insurance result per underlying basis comprises the aggregate of captions ‘Net insurance finance income/(expense) and net reinsurance finance income/(expense)’, ‘Net insurance service result’ and ‘Net reinsurance service result’ per the statutory basis.

The reclassification differences between the statutory basis and the underlying basis are explained below:

  • Net gains on loans and advances to customers at FVPL of €2 million included in ‘Loan credit losses’ under the underlying basis are included in ‘Net gains/(losses) on financial instruments’ under the statutory basis. Their classification under the underlying basis is done to align their presentation with the loan credit losses on loans and advances to customers at amortised cost.
  • ‘Net gains on derecognition of financial assets measured at amortised cost’ of €6 million under the statutory basis comprise the below items which are reclassified accordingly under the underlying basis as follows:
  • €8 million net gains on derecognition of loans and advances to customers included in ‘Loan credit losses’ under the underlying basis as to align their presentation with the loan credit losses arising from loans and advances to customers.
  • Net losses on derecognition of debt securities measured at amortised cost of approximately €2 million included in ‘Net foreign exchange gains and net gains/(losses) on financial instruments’ under the underlying basis in order to align their presentation with the net gains/(losses) on financial instruments.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Directors’ Report 11

Group financial results on the underlying basis (continued)

Reconciliation of the Consolidated Income Statement for the year ended 31 December 2023 between the audited statutory basis and the underlying basis (continued)

  • ‘Provisions for pending litigations, claims, regulatory and other matters (net of reversals)’ amounting to €28 million presented within ‘Operating profit before credit losses and impairment' under the statutory basis, are presented under the underlying basis in conjunction with loan credit losses and impairments.
  • ‘Advisory and other transformation costs – organic’ of approximately €2 million included in 'Other operating expenses' under the statutory basis are separately presented under the underlying basis since they comprise, mainly, fees to external advisors in relation to the transformation programme and other strategic projects of the Group.
  • ‘Credit losses on financial assets' and 'Impairment net of reversals of non-financial assets’ under the statutory basis include:
    • i) credit losses to cover credit risk on loans and advances to customers of €73 million, which are included in ‘Loan credit losses’ under the underlying basis, and
  • ii) credit losses of other financial assets of €6.5 million and impairment net of reversals of non-financial assets of €47 million, which are included in ‘Impairment of other financial and non-financial assets’ under the underlying basis, as to be presented separately from loan credit losses.

Balance Sheet Analysis

Capital Base

Total equity excluding non-controlling interests totalled €2,467 million as at 31 December 2023 compared to €2,027 million as at 31 December 2022. Shareholders’ equity totalled to €2,247 million as at 31 December 2023 compared to €1,807 million as at 31 December 2022.

The regulatory Common Equity Tier 1 capital (CET1) ratio on a transitional basis stood at 17.4% as at 31 December 2023, compared to 15.2% as at 31 December 2022, as restated. During the year ended 31 December 2023 organic capital generation amounted to 482 bps (of which 134 bps were recorded in the fourth quarter of 2023). Throughout this Directors’ Report, the capital ratios as at 31 December 2023 include profits for the year ended 31 December 2023 net of a distribution deduction of approximately 135 bps in respect of 2023 earnings distribution (refer to section ‘Distributions’ below).

From the third quarter of 2023, the amount corresponding to the Pillar II add-on requirement relating to ECB’s prudential provisioning expectations of 32 bps (as at 31 December 2023) is deducted from CET1 capital and has been eliminated from the Pillar II SREP capital requirements from 1 January 2024. A prudential charge in relation to the onsite inspection on the value of the Group’s foreclosed assets is being deducted from own funds since June 2021, the impact of which is 12 bps on the Group’s CET1 ratio as at 31 December 2023. In addition, the Group is subject to increased capital requirements in relation to its real estate repossessed portfolio which follows a SREP provision to ensure minimum capital levels retained on long-term holdings of real estate assets, with such requirements being dynamic by reference to the in-scope REMU assets remaining on the balance sheet of the Group and the value of such assets. As at 31 December 2023 the impact of these increased capital requirements were 24 bps on the Group’s CET1 ratio. The above-mentioned requirements are within the capital plans of the Group and incorporated within its capital projections.

The Group had elected to apply the EU transitional arrangements for regulatory capital purposes (EU Regulation 2017/2395) where the impact on the impairment amount from the initial application of IFRS 9 on the capital ratios was phased-in gradually, with the impact being fully phased-in (100%) by 1 January 2023. The final phasing-in of the impact of the impairment amount from the initial application of IFRS 9 was approximately 65 bps on the CET1 ratio on 1 January 2023.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Directors’ Report 12

Group financial results on the underlying basis (continued)

Balance Sheet Analysis (continued)

Capital Base (continued)

The regulatory Total Capital ratio on a transitional basis stood at 22.4% as at 31 December 2023, compared to 20.4% as at 31 December 2022, as restated.

The Group’s capital ratios are above the Supervisory Review and Evaluation Process (SREP) requirements. The Group’s minimum phased-in CET1 capital ratio requirement as at 31 December 2023 was at 10.72%, comprising a 4.50% Pillar I requirement, a 1.73% Pillar II requirement, the Capital Conservation Buffer of 2.50%, the O-SII Buffer of 1.50% and the CcyB of approximately 0.48%. The Group’s minimum phased-in Total Capital ratio requirement was set at 15.56%, comprising an 8.00% Pillar I requirement, of which up to 1.50% can be in the form of AT1 capital and up to 2.00% in the form of T2 capital, a 3.08% Pillar II requirement, the Capital Conservation Buffer of 2.50%, the O-SII Buffer of 1.50% and the CcyB of approximately 0.48%.

Following the annual SREP performed by the ECB in 2022, ECB has maintained the non-public guidance for an additional Pillar II CET1 buffer (P2G) unchanged compared to 2021. Following the annual SREP performed by the ECB in 2023, and based on the final SREP decision received in November 2023, effective from 1 January 2024, the Group’s minimum phased-in CET1 capital ratio and Total Capital ratio requirements decreased, when disregarding the phasing-in of the O-SII buffer and CcyB, reflecting the elimination of the Pillar II add-on relating to ECB’s prudential provisioning expectations, following the Group’s decision to directly deduct from own funds such amount. On 1 January 2024, the Group’s minimum phased-in CET1 capital ratio is set at approximately 10.91%, comprising a 4.50% Pillar I requirement, a 1.55% Pillar II requirement, the Capital Conservation Buffer of 2.50%, the O-SII Buffer of 1.875% and the CcyB of approximately 0.48%.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Directors’ Report 13

Group financial results on the underlying basis (continued)

Balance Sheet Analysis (continued)

Likewise, the Group’s minimum phased-in Total Capital ratio requirement is set at approximately 15.61%, comprising an 8.00% Pillar I requirement, of which up to 1.50% can be in the form of AT1 capital and up to 2.00% in the form of T2 capital, a 2.75% Pillar II requirement, the Capital Conservation Buffer of 2.50%, the O-SII Buffer of 1.875% and the CcyB of approximately 0.48%. The ECB has also provided revised lower non-public guidance for an additional Pillar II CET1 buffer (P2G) compared to the previous year. From 2 June 2024, both CET1 capital and Total Capital requirements are expected to increase by approximately 0.50% as a result of the increase in the CcyB. On 30 November 2022, the CBC, following the revised methodology described in its macroprudential policy, decided to increase the CcyB from 0.00% to 0.50% of the total risk exposure amounts in Cyprus of each licensed credit institution incorporated in Cyprus effective from 30 November 2023. Further, in June 2023, the CBC announced an additional increase of 0.50% in the CcyB of the total risk exposure amounts in Cyprus of each licensed credit institution incorporated in Cyprus to be observed from June 2024, increasing the CcyB to 1.00%. The Bank has been designated as an Other Systemically Important Institution (O-SII) by the Central Bank of Cyprus (CBC) in accordance with the provisions of the Macroprudential Oversight of Institutions Law of 2015 and the relevant buffer stood at 1.50%. In October 2023, the CBC concluded its reassessment for the designation of credit institutions that meet the definition of O-SII institutions and the setting of O-SII buffer to be observed. The Group’s O-SII buffer has been revised to 2.25% (from 1.50%), phased in annually by 37.5 bps, to 1.875% on 1 January 2024 and to 2.25% on 1 January 2025. Own funds held for the purposes of P2G cannot be used to meet any other capital requirements (Pillar I, Pillar II requirements or the combined buffer requirement), and therefore cannot be used twice. The Group participated in the ECB Stress Test of 2023, the results of which were published by the ECB on 28 July 2023. For further information please refer to the ‘Risk and Capital Management Report’ of the Annual Financial Report 2023.

Resumption of distributions

Following the 2022 SREP decision, the equity dividend distribution prohibition was lifted for both the Company and the Bank, with any dividend distribution being subject to regulatory approval.

In April 2023, the Company obtained the approval of the European Central Bank to pay a dividend. Following this approval, the Board of Directors of the Company recommended to the shareholders a final dividend of €0.05 per ordinary share in respect of earnings for the year ended 31 December 2022 (‘2022 Dividend’). The proposed final dividend was declared at the Annual General Meeting (‘AGM’) which was held on 26 May 2023. The 2022 Dividend amounted to €22.3 million in total and was equivalent to a payout ratio of 14% of the Group’s adjusted recurring profitability for the year ended 31 December 2022 or 31% based on profit after tax for the year ended 31 December 2022 (as reported in the 2022 Annual Financial Report). The 2022 Dividend was paid in cash on 16 June 2023. The 2022 Dividend had a capital impact of 22 bps on the Group’s CET1 ratio and Total Capital ratio as at 31 December 2022. This was the first dividend payment after 12 years underpinning the Group’s position as a strong and well- diversified organisation, capable of delivering sustainable shareholder returns.

Distribution policy

The Group aims to provide a sustainable return to shareholders. In line with the Group’s distribution policy, distributions are expected to build prudently and progressively over time, towards a payout ratio in the range of 30-50% of the Group’s adjusted recurring profitability, including cash dividends and buybacks. Group adjusted recurring profitability is defined as the Group’s profit after tax before non-recurring items (attributable to the owners of the Company) taking into account distributions under other equity instruments such as the annual AT1 coupon. The distribution policy takes into consideration market conditions as well as the outcome of capital and liquidity planning. The distribution level will reflect, amongst other things, the strength of the Group’s capital and capital generation, the Board of Directors’ assessment of the capital required to implement the Group Strategy and any capital the Group retains to cover uncertainties (e.g. related to the economic outlook) and any impact from the evolving regulatory and accounting environments.

Distributions out of 2023 earnings

The Company, in March 2024, obtained regulatory approval from the European Central Bank for a Distribution in respect of 2023 earnings of a total amount of €137 million, comprising a cash dividend of €112 million and a share buyback of ordinary shares of the Company for an aggregate consideration of up to €25 million. Following ECB approval, the Board of Directors of the Company recommended a final dividend to shareholders and approved in principle to undertake a buyback of ordinary shares as described in section ‘Distributions’ of the Directors’ Report. The payout ratio for the financial year 2023 of 30% is in line with the Distribution Policy and represents a material increase compared to the previous year (14% payout ratio for the financial year 2022, as reported).

Other equity instruments

At 31 December 2023, the Group’s other equity instruments relate to Additional Tier 1 Capital Securities (the ‘AT1 securities’) and amounted to €220 million, at the same levels as at 31 December 2022. In June 2023, the Company successfully launched and priced an issue of €220 million Fixed Rate Reset Perpetual Additional Tier 1 Capital Securities (the ‘New Capital Securities’). The New Capital Securities constitute unsecured and subordinated obligations of the Company, are perpetual and are issued at par. They carry an initial coupon of 11.875% per annum, payable semi-annually and resettable on 21 December 2028 and every 5 years thereafter. The Company will have the option to redeem the New Capital Securities from, and including, 21 June 2028 to, and including, 21 December 2028 and on each interest payment date thereafter, subject to applicable regulatory consents and the relevant conditions to redemption. Transaction costs of €3.5 million in relation to the transaction were recorded directly in equity in June 2023. At the same time, the Company invited the holders of its outstanding €220 million Fixed Rate Reset Perpetual Additional Tier 1 Capital Securities callable in December 2023 to tender their Existing Capital Securities at a purchase price of 103% of the principal amount, after which approximately €16 million Existing Capital Securities remained outstanding. As a result, a cost of approximately €7 million was recorded directly in the Company’s equity during the year ended 31 December 2023, forfeiting the relevant future coupon payments.

In July 2023, the Company purchased and cancelled a further approximately €7 million Existing Capital Securities in the open market. In November 2023, the Board of Directors resolved to exercise the Company’s option to redeem the remaining approximately €8 million in aggregate principal amount outstanding of the Existing Capital Securities on 19 December 2023.

Legislative amendments for the conversion of DTA to DTC

Legislative amendments allowing for the conversion of specific deferred tax assets (DTA) into deferred tax credits (DTC) became effective in March 2019. The legislative amendments cover the utilisation of income tax losses transferred from Laiki Bank to the Bank in March 2013. The introduction of the Capital Requirements Regulation (CRR) and Capital Requirements Directive (CRD) IV in January 2014 and its subsequent phasing-in led to a more capital-intensive treatment of this DTA for the Bank. With this legislation, institutions are allowed to treat such DTAs as ‘not relying on future profitability’, according to CRR/CRD IV and as a result not deducted from CET1, hence improving a credit institution’s capital position. The Law provides that a guarantee fee on annual tax credit is payable annually by the credit institution to the Government. Following certain modifications to the Law in May 2022, the annual guarantee fee is to be determined by the Cyprus Government on an annual basis, providing however that such fee to be charged is set at a minimum fee of 1.5% of the annual instalment and can range up to a maximum amount of €10 million per year, and also allowing for a higher amount to be charged in the year the amendments became effective (i.e. in 2022). The Group estimates that such fees could range up to approximately €5 million per year (for each tax year in scope i.e. since 2018) although the Group understands that such fee may fluctuate annually as to be determined by the Ministry of Finance. An amount of approximately €5 million was recorded in the consolidated income statement during the year ended 31 December 2023.

Regulations and Directives

The 2021 Banking Package (CRR III and CRD VI and BRRD)

In October 2021, the European Commission adopted legislative proposals for further amendments to the Capital Requirements Regulation (CRR), CRD and the BRRD (the ‘2021 Banking Package’).# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Directors’ Report 15

Group financial results on the underlying basis (continued)

Balance Sheet Analysis (continued)

Regulations and Directives (continued)

Bank Recovery and Resolution Directive (BRRD)

Minimum Requirement for Own Funds and Eligible Liabilities (MREL)

The Bank Recovery and Resolution Directive (BRRD) requires that from January 2016, EU member states shall apply the BRRD’s provisions requiring EU credit institutions and certain investment firms to maintain a minimum requirement for own funds and eligible liabilities (MREL), subject to the provisions of the Commission Delegated Regulation (EU) 2016/1450. On 27 June 2019, as part of the reform package for strengthening the resilience and resolvability of European banks, the BRRD II came into effect and was required to be transposed into national law. BRRD II was transposed and implemented in Cyprus law in early May 2021. In addition, certain provisions on MREL have been introduced in CRR II which also came into force on 27 June 2019 as part of the reform package and were immediately effective.

In January 2024, the Bank received final notification from the SRB regarding the 2024 MREL decision, by which the final MREL requirement is now set at 25.00% of risk weighted assets and must be met by 31 December 2024, one year earlier than the previous decision, in light of the Group’s progress over the years of becoming a strong, well-capitalised with sustainable profitability organisation. Furthermore, the binding interim requirement of 1 January 2022 set at 14.94% of risk weighted assets and 5.91% of LRE must continue to be met. The own funds used by the Bank to meet the Combined Buffer Requirement (CBR) are not eligible to meet its MREL requirement expressed in terms of risk-weighted assets. The Bank must comply with the MREL requirement at the consolidated level, comprising the Bank and its subsidiaries.

The regulatory MREL ratio as at 31 December 2023, calculated according to the SRB’s eligibility criteria currently in effect and based on internal estimate, stood at 25.5% of risk weighted assets (RWA) and at 11.7% of LRE. The MREL ratio expressed as a percentage of risk weighted assets does not include capital used to meet the CBR requirement, which stood at 4.48% on 31 December 2023 (compared to 3.77% as at 31 December 2022), reflecting the increase on 30 November 2023 of CcyB from 0.00% to 0.50% of the total risk exposure amounts in Cyprus. CCyB is expected to further increase from June 2024 as announced by CBC. Additionally, the CBR requirement is increased further on 1 January 2024 following an increase in O-SII buffer from 1.50% to 1.875% and subsequently to 2.25% from 1 January 2025, as announced by CBC.

Throughout this Directors’ Report, the MREL ratios as at 31 December 2023 include profits for the year ended 31 December 2023 net of a distribution deduction of approximately 135 bps in respect of 2023 earnings distribution. The Bank continues to evaluate opportunities to optimise the build-up of its MREL.

Funding and Liquidity

Funding

Funding from Central Banks

At 31 December 2023, the Bank’s funding from central banks amounted to €2,044 million, which relates to ECB funding, comprising solely of funding through the Targeted Longer-Term Refinancing Operations (TLTRO) III, compared to €1,977 million at 31 December 2022. The maturity date of the Bank’s funding of €1.7 billion under the seventh TLTRO III operation is in March 2024, whilst the €300 million under the eighth TLTRO III operation is in June 2024.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Directors’ Report 16

Group financial results on the underlying basis (continued)

Balance Sheet Analysis (continued)

Funding and Liquidity (continued)

Funding (continued)

Deposits

Customer deposits totalled €19,337 million at 31 December 2023, compared to €18,998 million at 31 December 2022. Customer deposits are mainly retail-funded and approximately 58% of deposits are protected under the deposit guarantee scheme as at 31 December 2023. The Bank’s deposit market share in Cyprus reached 37.7% at 31 December 2023, compared to 37.2% at 31 December 2022. Customer deposits accounted for 73% of total assets and 80% of total liabilities at 31 December 2023, compared to 75% of total assets and 82% of total liabilities at 31 December 2022. The net loans to deposits (L/D) ratio stood at 51% as at 31 December 2023, compared to 52% as at 31 December 2022 on the same basis.

Subordinated liabilities

At 31 December 2023, the carrying amount of the Group’s subordinated liabilities amounted to €307 million, compared to €302 million at 31 December 2022, and relate to unsecured subordinated Tier 2 Capital Notes (‘T2 Notes’). The T2 Notes were priced at par with a fixed coupon of 6.625% per annum, payable annually in arrear and resettable on 23 October 2026. The maturity date of the T2 Notes is 23 October 2031. The Company will have the option to redeem the T2 Notes early on any day during the six-month period from 23 April 2026 to 23 October 2026, subject to applicable regulatory approvals.

Debt securities in issue

At 31 December 2023, the carrying value of the Group’s debt securities in issue amounted to €672 million, compared to €298 million at 31 December 2022, and relate to senior preferred notes. The increase of 126% since the beginning of the year, relates to the issuance of €350 million senior preferred notes in the third quarter of 2023. In July 2023, the Bank successfully launched and priced an issuance of €350 million of senior preferred notes (the ‘Notes’). The Notes were priced at par with a fixed coupon of 7.375% per annum, payable annually in arrear, until the Optional Redemption Date, i.e. 25 July 2027. The maturity date of the Notes is 25 July 2028; however, the Bank may, at its discretion, redeem the Notes on the Optional Redemption Date subject to meeting certain conditions (including applicable regulatory consents) as specified in the Terms and Conditions. If the Notes are not redeemed by the Bank, the coupon payable from the Optional Redemption Date until the Maturity Date will convert from a fixed rate to a floating rate and will be equal to 3-month Euribor + 409.5 bps, payable quarterly in arrear. The Notes comply with the criteria for the Minimum Requirement for Own Funds and Eligible Liabilities (‘MREL’) and contribute towards the Bank’s MREL requirement.

In June 2021, the Bank executed its inaugural MREL transaction issuing €300 million of senior preferred notes (the ‘SP Notes’). The SP Notes were priced at par with a fixed coupon of 2.50% per annum, payable annually in arrear and resettable on 24 June 2026. The maturity date of the SP Notes is 24 June 2027 and the Bank may, at its discretion, redeem the SP Notes on 24 June 2026, subject to meeting certain conditions as specified in the Terms and Conditions, including applicable regulatory consents. The SP Notes comply with the criteria for MREL and contribute towards the Bank’s MREL requirement.

Liquidity

At 31 December 2023, the Group Liquidity Coverage Ratio (LCR) stood at 359%, compared to 291% at 31 December 2022, well above the minimum regulatory requirement of 100%. The LCR surplus as at 31 December 2023 amounted to €9.1 billion, compared to €7.2 billion at 31 December 2022. When disregarding the TLTRO III, the Group’s liquidity position remains strong with an LCR of 302% and liquidity surplus of €7.1 billion. At 31 December 2023, the Group Net Stable Funding Ratio (NSFR) stood at 158%, compared to 168% at 31 December 2022, well above the minimum regulatory requirement of 100%.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Directors’ Report 17

Group financial results on the underlying basis (continued)

Balance Sheet Analysis (continued)

Loans

Group gross loans totalled €10,070 million at 31 December 2023, compared to €10,217 million at 31 December 2022, broadly flat compared to the beginning of the year, as repayments offset new lending. New lending granted in Cyprus reached €2,025 million in the year ended 31 December 2023, compared to €2,092 million in the year ended 31 December 2022, despite the rising interest rate environment, driven mainly by corporate demand. At 31 December 2023, the Group net loans and advances to customers totalled €9,822 million, compared to €9,953 million at 31 December 2022, broadly flat since the beginning of the year.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Directors’ Report 18

Group financial results on the underlying basis (continued)

Balance Sheet Analysis (continued)

Loan portfolio quality (continued)

The Bank is the largest credit provider in Cyprus with a market share of 42.2% at 31 December 2023, compared to 40.9% at 31 December 2022. In December 2023, the Bank entered into an agreement with Cyprus Asset Management Company (‘KEDIPES’) to acquire a portfolio of performing and restructured loans with gross book value of approximately €58 million with reference date 31 December 2022 (the ‘Transaction’). The Transaction is broadly neutral to the Group’s income statement and capital position. The Transaction was completed in March 2024.

Loan portfolio quality

The Group has continued to make steady progress across all asset quality metrics. Today, the Group’s priorities focus mainly on maintaining high quality new lending with strict underwriting standards and preventing asset quality deterioration following the ongoing macroeconomic uncertainty. The loan credit losses amounted to €63 million for the year ended 31 December 2023, compared to €47 million for the year ended 31 December 2022. Further details regarding loan credit losses are provided in section ‘Profit before tax and non-recurring items’.

Non-performing exposures

Following a deep dive assessment of the Group’s loan portfolio in the second half of 2023, a total amount of €90 million was classified as unlikely to pay exposures (‘UTPs’). The vast majority of the UTPs of approximately €76 million are customer specific with idiosyncratic characteristics and are not linked with the current macroeconomic environment, they adhere to their payment schedule and present no arrears. Despite the high interest rates and inflation, there are no material signs of asset quality deterioration to date. While defaults have been limited, the additional monitoring and provisioning for sectors and individuals vulnerable to the macroeconomic environment remain in place to ensure that potential difficulties in the repayment ability are identified at an early stage, and appropriate solutions are provided to viable customers. Non-performing exposures (NPEs) were decreased to €365 million at 31 December 2023, compared to €411 million at 31 December 2022. As a result, the NPEs account for 3.6% of gross loans as at 31 December 2023, compared to 4.0% at 31 December 2022. The NPE coverage ratio stands at 73% at 31 December 2023, compared to 69% at 31 December 2022. When taking into account tangible collateral at fair value, NPEs are fully covered.

Mortgage-To-Rent Scheme (‘MTR’)

In July 2023, the Mortgage-to-Rent Scheme (‘MTR’) was approved by the Council of Ministers and aims for both, the reduction of NPEs backed by primary residence and the protection of the primary residence of vulnerable borrowers. The eligible criteria include:
- Borrowers that were non-performing as at 31 December 2021, remained non-performing as at 31 December 2022 and who also received government allowances during the period January 2021 to December 2022, with facilities backed by primary residence with Open Market Value of up to €250 thousand;
- Borrowers that had a fully completed application to Estia Scheme and were assessed as eligible but not viable with a primary residence with Open Market Value of up to €350 thousand; and
- all applicants that were approved under Estia Scheme but their inclusion was terminated.

Under the MTR, eligible property owners will voluntarily surrender ownership of their residence to Cyprus Asset Management Company (‘KEDIPES’) which has been approved by the Government to provide and manage social housing and will be exempted from their mortgage loan, as the state will be covering fully the required rent on their behalf. KEDIPES will carry out a new valuation and a technical due diligence for the eligible applicants’ property and if satisfied will approve the application and pay to the banks an amount equal to 65% of the Open Market Value of the primary residence in exchange for the mortgage release, the write off of the NPE loan and the transfer of the property title deeds. The eligible applicants will be able to acquire the primary residence after five years at a favourable price, below the Open Market Value. The scheme has been launched in December 2023; it is expected to act as another tool to address NPEs in the Retail sector.

Fixed income portfolio

Fixed income portfolio amounts to €3,548 million as at 31 December 2023, compared to €2,500 million as at 31 December 2022, increased by 42% compared to the prior year. As at 31 December 2023, the portfolio represents 14% of total assets (net of TLTRO III) and comprises €3,117 million (88%) measured at amortised cost and €431 million (12%) at fair value through other comprehensive income (‘FVOCI’). The fixed income portfolio measured at amortised cost is held to maturity and therefore no fair value gains/losses are recognised in the Group’s income statement or equity. This fixed income portfolio has high average rating at Aa3. The amortised cost fixed income portfolio as at 31 December 2023 has an unrealised gain of €3 million, reflecting an improvement in the market value of this portfolio, following the reduction in bond yields.

Real Estate Management Unit (REMU)

The Real Estate Management Unit (REMU) is focused on the disposal of on-boarded properties resulting from debt for asset swaps. Cumulative sales of repossessed assets since the beginning of 2019 amount to €0.9 billion and exceed properties on-boarded in the same period of €0.5 billion. During the year ended 31 December 2023, the Group completed disposals of €194 million (compared to €162 million during the year ended 31 December 2022), resulting in a profit on disposal of approximately €11 million for the year ended 31 December 2023 (compared to a profit of approximately €16 million for the year ended 31 December 2022). Asset disposals are across all property classes, with 47% gross sale value in the year ended 31 December 2023 relating to land. During the year ended 31 December 2023, the Group executed sale-purchase agreements (SPAs) for disposals of 569 properties with contract value of €213 million, compared to SPAs for disposals of 674 properties with contract value of €184 million during the year ended 31 December 2022. In addition, the Group had a strong pipeline of €40 million by contract value as at 31 December 2023, of which €29 million related to SPAs signed (compared to a pipeline of €70 million as at 31 December 2022, of which €47 million related to SPAs signed).

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Group financial results on the underlying basis (continued)

Balance Sheet Analysis (continued)

Real Estate Management Unit (REMU) (continued)

REMU on-boarded €21 million of assets in the year ended 31 December 2023, compared to additions of €86 million during the year ended 31 December 2022, via the execution of debt for asset swaps and repossessed properties. As at 31 December 2023, assets held by REMU had a carrying value of €878 million, (comprising properties of €826 million classified as ‘Stock of property’ and €52 million as ‘Investment properties’), of which €862 million are repossessed properties, compared to €1,116 million as at 31 December 2022 (comprising properties of €1,041 million classified as ‘Stock of property’ and €75 million as ‘Investment properties’). In addition to assets held by REMU, properties classified as ‘Investment properties’ with carrying value of €10 million as at 31 December 2023, compared to €10 million as at 31 December 2022, are not managed by REMU.

Income Statement Analysis

Total income

Net interest income (NII) for the year ended 31 December 2023 amounted to €792 million, compared to €370 million for the year ended 31 December 2022, up by 114%, benefitting from higher interest rates on liquid assets and loans, the growth of fixed income portfolio and a well-managed deposit pass-through, notwithstanding the foregone NII on the NPE sale (the Helix 3 portfolio) (approximately €13 million in the year ended 31 December 2022) and the end of the TLTRO III favourable terms (approximately €15 million in the year ended 31 December 2022). Quarterly average interest earning assets (AIEA) for the year ended 31 December 2023 amounted to €23,211 million, compared to €22,483 million in the year ended 31 December 2022. The increase was driven by the increase in liquid assets mainly as a result of the increase in deposits by approximately €0.34 billion since the prior year and the issuance of senior preferred notes of €0.35 billion. Net interest margin (NIM) for the year ended 31 December 2023 amounted to 3.41%, compared to 1.65% for the year ended 31 December 2022. The increase was driven by the higher interest rate environment.

Non-interest income for the year ended 31 December 2023 amounted to €300 million (compared to €292 million for the year ended 31 December 2022) comprising net fee and commission income of €181 million, net foreign exchange gains and net gains/(losses) on financial instruments of €37 million, net insurance result of €54 million, net gains/(losses) from revaluation and disposal of investment properties and on disposal of stock of properties of €10 million and other income of €18 million. The increase in non-interest income in the year ended 31 December 2023 was driven by higher net foreign exchange gains and net gains/(losses) on financial instruments and net insurance result, and was partly offset by lower net fee and commission income.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Directors’ Report

20 Group financial results on the underlying basis (continued)

Income Statement Analysis (continued)

Total income (continued)

Net fee and commission income for the year ended 31 December 2023 amounted to €181 million, compared to €192 million for the year ended 31 December 2022; when disregarding the impact of the liquidity fees abolished in December 2022 and NPE sale-related servicing fee, net fee and commission income was up 6% compared to the prior year, reflecting higher net credit card commissions and transactional fees.

Net foreign exchange gains and net gains/(losses) on financial instruments of €37 million for the year ended 31 December 2023 (comprising net foreign exchange gains of approximately €28.5 million and net gains on financial instruments of approximately €8.5 million), compared to €26 million for the year ended 31 December 2022 up by 46%, due to higher net gains on financial instruments. Net foreign exchange gains and net gains/(losses) on financial instruments are considered volatile profit contributors.

Net insurance result amounted to €54 million for the year ended 31 December 2023, compared to €44 million for the year ended 31 December 2022. The increase was driven mainly by improved experience variance due to better claims experience and the reduction in the loss component from the insurance contracts (recognised upfront in line with IFRS 17) in life insurance business.

Net gains/(losses) from revaluation and disposal of investment properties and on disposal of stock of properties for the year ended 31 December 2023 amounted to €10 million (comprising net gains on disposal of stock of properties of €9 million, net gains on disposal of investment properties of €2 million and net loss from revaluation of investment properties of €1 million), compared to €13 million for the year ended 31 December 2022 (comprising net gains on disposal of stock of properties of €16 million and net loss from revaluation of investment properties of €3 million). REMU profit remains volatile.

Total income amounted to €1,092 million for the year ended 31 December 2023, compared to €662 million for the year ended 31 December 2022, driven by strong growth in net interest income, as explained above.

Total expenses

Total expenses for the year ended 31 December 2023 were €384 million, compared to €363 million for the year ended 31 December 2022. Of these, 50% related to staff costs (€192 million), 39% to other operating expenses (€149 million) and 11% to special levy on deposits and other levies/contributions (€43 million).

Total operating expenses amounted to €341 million for the year ended 31 December 2023 (compared to €325 million for the year ended 31 December 2022) with savings from the efficiency actions undertaken in 2022, partly offsetting inflationary pressures. Total operating expenses for the year ended 31 December 2023 included approximately €11 million performance related pay accrual (for both, the Long-Term Incentive Plan (‘LTIP’) and Short-term Incentive Plan (‘STIP’)), approximately €7.5 million in relation to staff exit costs and €2.5 million cost on the introduction of a Reward Programme for performing borrowers. When disregarding the aforementioned, total operating expenses for the year ended 31 December 2023 amounted to approximately €320 million, down by 1% compared to the prior year.

Staff costs for the year ended 31 December 2023 were €192 million, compared to €181 million for the year ended 31 December 2022. The increase was driven by the staff exit costs of approximately €7.5 million and the performance related pay accrual of approximately €11 million, partly offset by the savings of the Voluntary Staff Exit Plan (VEP) that took place in 2022. During the year ended 31 December 2023, 50 full-time employees were approved to leave the Group at a total cost of approximately €7.5 million. The performance related pay accrual relates to the Short-Term Incentive Plan and the Long-Term Incentive Plan. The Short-Term Incentive Plan involves variable remuneration to selected employees and is driven by both delivery of the Group’s strategy as well as individual performance. At the Annual General Meeting which took place in May 2022, a special resolution was approved for the establishment and implementation of the share based Long-Term Incentive Plan (‘LTIP’). In December 2022 the Group granted 819,860 share awards to 22 eligible employees under the LTIP, comprising the Extended Executive Committee of the Group. The awards granted in December 2022 are subject to a three-year performance period for 2022-2024 (with all performance conditions being non-market performance conditions). In October 2023, 479,160 share awards were granted to 21 eligible employees, comprising the Extended Executive Committee of the Group. The awards granted in October 2023 are subject to a three-year performance period for 2023-2025 (with all performance conditions being non-market performance conditions). These shares will then normally vest in six tranches, with the first tranche vesting after the end of the performance period and the last tranche vesting on the fifth anniversary of the first vesting date. As at 31 December 2023, the Group employed 2,830 persons compared to 2,889 persons as at 31 December 2022.

Other operating expenses for the year ended 31 December 2023 amounted to €149 million, compared to €144 million for the year ended 31 December 2022, driven mainly by inflationary pressures and higher expenses due to the Reward Programme launched to reward performing borrowers under Antamivi Reward Scheme.

Special levy on deposits and other levies/contributions for the year ended 31 December 2023 amounted to €43 million compared to €38 million for the year ended 31 December 2022. The increase was driven by the increase of deposits by €0.34 billion year-on-year.

The cost to income ratio excluding special levy on deposits and other levies/contributions for the year ended 31 December 2023 was 31% compared to 49% for the year ended 31 December 2022, a decrease of 18 p.p. The decrease is driven by the higher total income and disciplined cost management.

Profit before tax and non-recurring items

Operating profit for the year ended 31 December 2023 amounted to €708 million, compared to €299 million for the year ended 31 December 2022. The year-on-year increase is driven by the significant increase in net interest income.

Loan credit losses for the year ended 31 December 2023 were €63 million, compared to €47 million for the year ended 31 December 2022 and include €19 million higher loan credit losses on specific customers with idiosyncratic characteristics assessed as ‘Unlikely to pay’ (‘UTPs’) exposures, even though they adhere to their repayment schedule and present no arrears.

Cost of risk for the year ended 31 December 2023 is equivalent to 62 bps, compared to a cost of risk of 44 bps for the year ended 31 December 2022.

At 31 December 2023, the allowance for expected loan credit losses, including residual fair value adjustment on initial recognition and credit losses on off-balance sheet exposures totalled €267 million (compared to €282 million at 31 December 2022) and accounted for 2.7% of gross loans (compared to 2.8% for 31 December 2022).

Impairments of other financial and non-financial assets for the year ended 31 December 2023 amounted to €53 million, compared to €33 million for the year ended 31 December 2022, up €20 million year-on-year, driven mainly by higher impairments on specific, large, illiquid REMU stock properties.

Provisions for pending litigations, claims, regulatory and other matters (net of reversals) for the year ended 31 December 2023 amounted to €28 million, compared to €11 million for the year ended 31 December 2022. The year-on-year increase is driven mainly by provisions in relation to certain legacy matters, as well as in relation to the run-down of legacy and non-core operations of the Group.

Profit before tax and non-recurring items for the year ended 31 December 2023 totalled €564 million, compared to €208 million for the year ended 31 December 2022.

Profit after tax (attributable to the owners of the Company)

The tax charge amounted to €73 million for the year ended 31 December 2023, compared to €31 million for the year ended 31 December 2022. In 2023, the tax charge also includes a credit in relation to the recognition of deferred tax assets relating to temporary differences of approximately €10 million.

On 22 December 2022, the European Commission approved Directive 2022/2523 which provides for a minimum effective tax rate of 15% for the global activities of large multinational groups (Pillar Two tax). The Directive that follows closely the OECD Inclusive Framework on Base Erosion and Profit Shifting should be transposed by the Member States throughout 2023, entering into force on 1 January 2024. In Cyprus, the legislation has not been substantively enacted at the balance sheet date however it is expected to be enacted within 2024. The Group expects to be in scope of the draft legislation and has performed an initial assessment of the potential impact of Pillar Two tax which is currently estimated to be in the range of up to 2% of profit before tax. However, the actual impact will depend on the Group’s consolidated income statement variables at the time of implementation.Because of the calculation complexity resulting from these rules and as the final legislation has yet to be implemented, the effects of this reform are still being examined and the Group will further refine the quantification in view of the first accounting recognition of the additional tax charge in the Group’s consolidated accounts in 2024.

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Directors’ Report 22

Group financial results on the underlying basis (continued)

Income Statement Analysis (continued)

Profit after tax (attributable to the owners of the Company) (continued)

Profit after tax and before non-recurring items (attributable to the owners of the Company) for the year ended 31 December 2023 is €489 million, compared to €174 million for the year ended 31 December 2022.

Advisory and other transformation costs – organic for the year ended 31 December 2023 are €2 million, compared to €11 million for the year ended 31 December 2022.

Profit after tax arising from the organic operations (attributable to the owners of the Company) for the year ended 31 December 2023 amounted to €487 million, compared to €163 million for the year ended 31 December 2022.

Following the completion of Helix 3 project, there are no amounts recognised for provisions/net profit/(loss) relating to NPE sales in the year ended 31 December 2023.

Restructuring and other costs relating to NPE sales for the year ended 31 December 2023 was nil compared to €3 million for the year ended 31 December 2022 (relating to the agreements for the sale of portfolios of NPEs).

Restructuring costs relating to the Voluntary Staff Exit Plan (VEP) of €104 million in the year ended 31 December 2022 mainly related to the Voluntary Staff Exit Plan (VEP) that took place in the third quarter of 2022. In July 2022 the Group completed a VEP which led to the reduction of the Group’s full-time employees by 16%, at a total cost of €101 million. The gross annual savings were estimated at approximately €37 million or 19% of staff costs with a payback period of 2.7 years.

Profit after tax attributable to the owners of the Company for the year ended 31 December 2023 amounts to €487 million, corresponding to a ROTE of 24.8%, compared to €57 million for the year ended 31 December 2022 (with a ROTE of 3.2%).

ROTE excluding amounts reserved for the distribution for the year ended 31 December 2023 increases to 25.3%, compared to a ROTE of 3.3% for the year ended 31 December 2022, calculated on the same basis.

The adjusted recurring profitability (i.e. defined as the Group’s profit after tax before non-recurring items (attributable to the owners of the Company) taking into account distributions under other equity instruments such as the annual AT1 coupon) amounted to €455 million for the year ended 31 December 2023 compared to €147 million for the year ended 31 December 2022.

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Annual Financial Report 2023
Directors’ Report 23

Operating Environment

War and geopolitics can be very disruptive to the economy and society. Meantime wars continue to rage in Ukraine and in the Middle East, adding to uncertainty and instability. The attacks on merchant shipping in the Red Sea from the Houthis in Yemen, is a reflection of the uncertainty. The attacks are forcing many carriers to change route adding days and costs to shipping which eventually will add to inflationary pressures, with implications for monetary policy.

The European Commission’s Winter Forecast estimates GDP growth in 2023 at 0.5% in both the EU and the euro area. Going forward, growth is expected to rebound mildly in the euro area to 0.8% in 2024 and to 1.5% in 2025. HICP inflation is forecast to decrease from 5.4% in 2023, to 2.7% in 2024, and 2.2% in 2025, other things being equal. Uncertainty and downside risks to the economic outlook have increased in recent months, primarily related to the evolution of the geopolitical environment.

Real GDP growth in Cyprus averaged 2.5% in the four quarters and was respectively 3.1%, 2.1%, 2.2% and 2.4% in the first, second, third and fourth quarter. Trade, transport and accommodation contributed more than half of the recorded growth in the period. Accommodation, which is tourism driven, continues to reflect the recovery from the Covid collapse, and so the respective contribution to the overall growth of the economy is higher than normal. Other important contributions came from the sectors of information and communications, industry and public administration, education and health. Financial services and professional services made small negative contributions.

Private consumption expanded strongly supported by high employment and rising wages. The automatic partial indexation of wages (COLA) has somewhat cushioned the negative impact of elevated prices on consumption. Investment, particularly in residential construction, has been supported by the interest-subsidisation scheme for mortgages and an influx of foreign companies.

In the labour market employment growth slowed in the first three quarters of 2023, averaging 0.8% compared with 3.2% and 2.8% respectively in 2021 and 2022. The unemployment rate continued to decline from 6.8% average in 2022, to 6.0% in the third quarter of 2023, seasonally adjusted.

Inflation measured by the Harmonised Index of Consumer Prices, decreased to an average of 3.9% in Cyprus and 5.4% in the Euro area in 2023, from 8.1% on average in 2022 in Cyprus and 8.4% in the Euro Area. Core inflation (defined as total headline inflation excluding energy and food) for 2023 was 2.8% in Cyprus and 4.9% in the Euro area. The decline in the headline inflation was driven by the non-core components of energy and food, while core inflation was stickier. Harmonised inflation is expected to continue to decelerate in the medium term falling to around 2.4% and 2.1% respectively in 2024 and 2025 according to the European Commission’s Winter forecasts assuming falling energy prices and support measures adopted by the government.

Tourist activity continued to improve in 2023 after a strong performance in 2022. Arrivals increased by 20.1% from a year earlier, reaching 3.8 million persons, which corresponds to 97% of arrivals in 2019 before the pandemic. Likewise, receipts for the year ended 31 December 2023 increased by 22.6% reaching almost €3 billion for the year, higher than total receipts in the respective period in 2019.

In public finances, there have been significant improvements in budget and debt dynamics including debt affordability indicators. The recovery in 2021 was underpinned by a significant increase in general government revenue and a relative decrease in government expenditure. The result was a reduction in the budget deficit to 1.9% of GDP, from a deficit of 5.7% of GDP in 2020. In 2022 the budget surplus rose to 2.4% of GDP and gross debt dropped to 85.6% of GDP from 99.3% of GDP in 2021. The budget surplus in 2023 is estimated at 2.4% of GDP according to the Cyprus Ministry of Finance with gross debt falling to 78.4% of GDP. The budget balance is forecast to remain in surplus at 2.1% of GDP in 2024 and 2.5% in 2025. Gross debt is set to decline strongly in relation to GDP, to 71.5% and 66.3% respectively, on the back of nominal GDP growth and substantial budget surpluses. Debt affordability metrics are favourable and are expected to remain solid in 2023-2024, as gross financing needs are moderate, and the cash buffer gives the government a high degree of financing flexibility.

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Operating Environment (continued)

The ECB left its interest rates unchanged at the latest Governing Council meeting on 7 March 2024. The minimum refinancing operations rate remained at 4.5%, compared with zero at the start of the tightening cycle in July 2021, while the ECB deposit facility rate is at 4.0%, compared with -50 bps in July 2021. The ECB’s policy remains focussed on ensuring that inflation returns to the 2% medium-term target in a timely manner, and so interest rates will remain at sufficiently restrictive levels for as long as necessary.

Non-performing exposures (NPE) continued their declining trend mostly due to sales packages by the two largest banks. Non-performing loans were 8.3% of gross loans at the end of November 2023, according to data from the Central Bank of Cyprus compared to 9.5% at the end of December 2022. The NPE ratio in the non-financial corporations segment was 7.1% and that of households was 10.5%.

Private indebtedness continues to decline with total loans to residents excluding the government dropping to about 68% of GDP at the end of December 2023. New lending in 2023 remained in line with new lending volumes in 2022, showing signs of slowing in the last quarter of the year, particularly in relation to housing loans, reflecting the tighter monetary conditions prevailing.

Sovereign ratings

The sovereign risk ratings of the Cypriot government have improved significantly in recent years, reflecting reduced banking sector risks, improved economic resilience and consistent fiscal outperformance. Cyprus has demonstrated policy commitment to correcting fiscal imbalances through reform and restructuring of its banking system. Public debt remains high as a share of GDP, but large-scale asset purchases by the ECB ensure favourable funding costs for Cyprus and ample liquidity in the government bond market.

In December 2023, Fitch Ratings affirmed Cyprus' long-term foreign currency issuer default rating at 'BBB' and revised its outlook from stable to positive. This follows an affirmation of Cyprus' long-term foreign currency issuer default rating with a stable outlook in June 2023, and the upgrade in March 2023.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

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Strategy and Outlook

The vision of the Group is to create a lifelong partnership with its customers, guiding and supporting them in an evolving world. The strategic pillars of the Group remain intact:

  • Grow revenues in a more capital efficient way; by enhancing revenue generation via growth in high quality new lending, diversification to less capital intensive banking and other financial services (such as insurance and the digital economy) as well as prudent management of the Group’s liquidity
  • Achieve a lean operating model; by ongoing focus on efficiency through further automations facilitated by digitisation
  • Maintain robust asset quality; by maintaining high quality new lending via strict underwriting criteria, normalising cost of risk and reducing other impairments
  • Enhance organisational resilience and ESG (Environmental, Social and Governance) agenda; by leading the transition of Cyprus to a sustainable future and building a forward-looking organisation embracing ESG in all aspects.

In 2023, there was a fast and steep increase in interest rates and in conjunction with the Group’s highly liquid balance sheet, resulted in a significant increase in the net interest income of the Group. During 2023 the Group’s net interest income has more than doubled compared to the previous year, facilitating strong profitability. Overall, the Group delivered a ROTE of 24.8% (or ROTE excluding distributions of 25.3%) for the year ended 31 December 2023, exceeding significantly its 2023 targets that were set in June 2023 during the Investor Update Event.

In line with the average market forward rates for January 2024, the ECB deposit facility rate is expected to average to 3.4% in 2024 (compared to 3.3% in 2023), with recent market expectation indicating great volatility in the path of rate cuts. Nevertheless, the ECB deposit facility rate is expected to normalise by 2025, and expected to reduce to 2.7% by the fourth quarter of 2024 and to 2.0% by the fourth quarter of 2025. Euribor rates have already started to move in expectation of these moves, with 6-month Euribor expected to average to 3.2% in 2024 (compared to 3.7% in 2023) using average January forecasts. As a result, the Group’s net interest income is expected to exceed €670 million (compared to over €625 million previously guided in June 2023) with a quarterly declining trend. The main drivers for this guidance are:

  • Time and notice deposit pass-through to increase to an average of 40% in 2024 from 18% in 4Q2023. The interest rate cuts are expected to pass gradually to new deposits whilst slow repricing of the back book is expected in 2025;
  • Gradual change in deposit mix towards time and notice deposits from 32% as at 31 December 2023 to approximately 45% by 31 December 2024;
  • Low single-digit loan growth whilst loans are expected to reprice to lower Euribor rates (in anticipation of the ECB deposit facility rate cuts);
  • Fixed income portfolio is expected to continue to grow, subject to market conditions, so that it represents approximately 16% of total assets by end-2024, benefitting also from rollover to higher rates; and
  • Higher wholesale funding costs, reflecting the full year impact of the 2023 senior preferred issuance and any further planned issuance in order to meet the 2024 MREL requirement.

Additionally, as the Group’s majority of interest earning assets are floating, the Group is undertaking solutions in order to reduce its net interest income sensitivity, converting some of its assets from floating rate to fixed. During 2023 these actions included: investing in fixed rate bonds, initiating the use of reverse repos, offering fixed rate loans and engaging into receiving fixed interest rate swaps on the subordinated debt and debt securities. Simultaneously, about one fifth of the Group’s loan portfolio is linked with the Bank’s base rate which provides a natural hedge against the cost of deposits. Overall, these structural hedging actions have led to a reduction in the net interest income sensitivity (to a parallel shift in interest rates by 100 bps) by €16 million in 2023 compared to prior year. These actions are expected to continue in 2024 so that the structural hedging increases by around €4 to €5 billion by end of 2024, subject to market conditions, via partial hedging of non-rate sensitive deposits through receipt of fixed interest rate swaps, further investment in fixed rate bonds, additional reverse repos and continuing offering of fixed rate loans. In this respect, it is expected that NII sensitivity by end-2024 will decrease further by approximately €30-40 million.

Separately, the Group continues to focus on improving revenues through multiple less capital-intensive initiatives, with a focus on net fee and commission income, insurance and non-banking activities, enhancing the Group’s diversified business model further. Non-interest income is an important contributor to the Group’s profitability and historically covered on average around 80% of its total operating expenses and it is expected to continue covering around 70-80% of the Group’s total operating expenses for 2024-2025, supported by a growing net fee and commission income in line with economic growth.

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Strategy and Outlook (continued)

Maintaining cost discipline management remains an ongoing focus for the Group. The cost to income ratio excluding special levy on deposits or other levies/contributions is reiterated at approximately 40% for 2024, reflecting mainly reduced income due to the lower interest rates.

In terms of asset quality, the NPE ratio target by end-2024 is updated and is currently expected to stand at approximately 3% whilst the NPE ratio target of below 3% by end-2025 is reaffirmed. The cost of risk for 2024- 2025 is expected to trend towards normalised levels of 40-50 bps.

Since 2019, the Real Estate Management Unit (REMU) stock has been consistently reducing, with properties sold exceeding the book value of properties acquired, while inflows remain substantially reduced following balance sheet derisking. Going forward, REMU sales are expected to continue, with expected inflows to remain at limited levels. Therefore, the target of REMU portfolio to reduce to approximately €0.5 billion by end-2025 is reiterated.

Overall, the Group continues to expect that it can deliver a ROTE of over 17% on 15% CET1 ratio (excluding amounts reserved for distribution) for 2024 corresponding to a CET1 generation of between 200-250 bps pre- distributions. Additionally, the ROTE target for 2025 of over 16% on 15% CET1 ratio (excluding amounts reserved for distribution) is reiterated, reflecting lower interest rates (average ECB deposit facility rate at 2.2% for 2025).

The Group’s aim to provide sustainable shareholder returns is reiterated. Distributions are expected to build prudently and progressively over time, towards a payout ratio in the range of 30-50% of the Group’s adjusted recurring profitability, including cash dividends and share buybacks.

A summary of the targets are shown below:

Key metrics FY2024 (June 2023) FY2025 (June 2023) FY2024 (February 2024)
Net interest income >€625 mn Lower than 2024 >€670 mn
Average ECB Deposit facility rate 3.1% 2.5% 3.4%
Cost to income ratio c.40s Mid 40s c.40s
Return on tangible equity on 15% CET1 ratio >17% >16% >17%
NPE ratio <4% <3% c.3%
Cost of risk To normalise towards 40-50 bps over the medium- term Trending towards normalised levels of 40- 50 bps
Capital 200-250 bps organic capital generation p.a. pre distributions 200-250 bps CET1 generation pre- distributions
CET1 ratio 2 CET1 ratio of c.19% by end-2025
Distributions 3 4 , including cash dividends and buybacks 3
  1. Excluding special levy on deposits and other levies/contributions
    2.
  2. Building prudently and progressively to 30-50% payout ratio
    4.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

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Business Overview

Credit ratings

The Group’s financial performance is highly correlated to the economic and operating conditions in Cyprus. In December 2023, S&P Global Ratings upgraded the long-term issuer credit rating of the Bank to BB and maintained a positive outlook. The upgrade by one notch reflects the significant progress Cypriot banks have made toward rebalancing their funding profiles, reducing the dependence on non-resident deposits, the improved operating environment and the profitability prospects due to higher interest rates, improved efficiency and contained credit losses. In November 2023, Fitch Ratings upgraded the long-term issuer default rating to BB from B+, whilst maintaining the positive outlook. The two notch upgrade reflects a combination of Fitch’s improved assessment of the Cypriot operating environment and continued improvement in the Bank’s credit profile, strengthened capitalisation, reduced stock of legacy problem assets and structurally improved profitability. In October 2023 Moody’s Investors Service upgraded the Bank’s long-term deposit rating to the investment grade Baa3 from Ba1, while the outlook remained positive. The main drivers for this upgrade are the continued resilience of the Cypriot economy and credit conditions and the continued improvements in Bank’s solvency profile, with further gradual improvements in asset quality and capital metrics, and a significant strengthening in the Bank’s core profitability.

Financial performance

The Group is a leading, financial and technology hub in Cyprus. During the quarter ended 31 December 2023, the Group delivered another strong set of financial results, generating a ROTE of 25.6%, the fourth consecutive quarter with a ROTE over 20%. Overall, the Group generated €487 million profit after tax for the year, corresponding to a ROTE of 24.8%, surpassing its 2023 targets, supported by strong net interest income growth, whilst non-interest income remained a significant contributor to the Group’s profitability and diversified model, covering 88% of total operating expenses. The Group’s efficiency ratio was significantly improved on prior year reflecting continued revenue growth and disciplined cost management amidst inflationary pressures. The Group’s tangible book value per share improved by 25% to €4.93. Currently, the Group enters a declining interest rate environment with the path of interest rate normalisation being very volatile. The Group reiterates its expectation of delivering a ROTE of over 17% based on 15% CET1 ratio (excluding amounts reserved for distribution) for 2024. Ιnterest rates are expected to normalise to around 2.0-2.5% by 2025 and the Group’s 2025 ROTE target of over 16% based on 15% CET1 ratio (excluding amounts reserved for distribution) is reaffirmed.

Financial Year 2023 Distribution at 30% payout ratio

The Group’s strong financial performance in 2023 facilitated a rapid capital build-up, unlocking approximately 480s bps organic capital generation during the year and as a result, accelerating shareholder value. In March 2024, the Company obtained the approval of the ECB to pay a cash dividend and to conduct a share buyback (together the ‘Distribution’). The Distribution corresponds to a 30% payout ratio on financial year 2023 adjusted recurring profitability and amounts to €137 million in total, comprising a cash dividend of €112 million and an approved share buyback of up to €25 million. The payout ratio for financial year 2023 of 30% is in line with the updated Distribution Policy (refer to section ‘Capital Base’ above) and represents a material increase compared to the previous year (at 14% payout ratio). Following ECB approval, the Board of Directors of the Company has resolved to propose to the AGM that will be held on 17 May 2024 for approval, a final cash dividend of €0.25 per ordinary share in respect of earnings for the year ended 31 December 2023. Further, the Board of Directors of the Company confirmed its intention to commence a programme to buy back ordinary shares in the Company for an aggregate consideration of up to €25 million. The Group’s ROTE excluding amounts reserved for the Distribution for the year ended 31 December 2023 increases to 25.3% (compared to 3.3% for the year ended 31 December 2022 calculated on the same basis).

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Business Overview (continued)

Financial performance (continued)

Interest rate environment

The structure of the Group’s balance sheet is highly liquid, and hence benefitted immediately from the rises in interest rates. As at 31 December 2023, cash balances with ECB (excluding TLTRO III of approximately €2.0 billion) amounted to approximately €7.6 billion. The repricing of the references gradually benefited the interest income on loans as almost half of the Group’s loan portfolio is Euribor based. As a result, the net interest income for the year ended 31 December 2023 amounted to €792 million, more than double compared to the previous year. This increase was underpinned by faster and steeper than expected interest rate rises as well as a resilient low cost of deposits. In a dynamic interest rate environment, the Group’s interest earning assets are in majority floating rate. Therefore, the Group undertook pro-active solutions to reduce the net interest income sensitivity by converting some of its floating assets to fixed rate assets. These actions included: investing in fixed rate bonds, initiating the use of reverse repos, offering fixed rate loans and engaging into receiving fixed interest rate swaps on the subordinated debt and debt securities. Simultaneously, about one fifth of the Group’s loan portfolio is linked with the Bank’s base rate which provides a natural hedge against the cost of deposits. Overall, these actions have led to a reduction in the net interest income sensitivity (to a parallel shift in interest rates by 100 bps) by €16 million compared to prior year. The Group intends to increase its structural hedging position by a further €4 to €5 billion (with average duration of 3-4 years) by end of 2024, subject to market conditions, via partial hedging of non-rate sensitive deposits with fixed interest rate swaps, further investment in fixed rate bonds, additional reverse repos and continuing offering of fixed rate loans. In this respect, it is expected that NII sensitivity by end-2024 will decrease further by approximately €30 to €40 million. In line with the average market forward rates for January 2024, the ECB deposit facility rate is expected to average to 3.4% in 2024 (compared to 3.3% in 2023), with recent market expectation indicating great volatility in the path of rate cuts. Nevertheless, the ECB deposit facility rate is expected to normalise by 2025, and expected to reduce to 2.7% by the fourth quarter of 2024 and to 2.0% by the fourth quarter of 2025. Euribor rates have already started to move in expectation of these moves, with 6-month Euribor expected to average to 3.2% in 2024 (compared to 3.7% in 2023) on the basis of average January forward rates. As a result, the Group’s net interest income is expected to exceed €670 million (compared to over €625 million previously guided in June 2023) with a quarterly declining trend. This updated guidance incorporates assumptions on deposit pass-through, deposit mix, loan and fixed income portfolio growth, the impact of structural hedging and wholesale funding costs. For further details, please refer to section ‘Strategy and Outlook’.

Growing revenues in a more capital efficient way

The Group remains focused on growing revenues in a more capital efficient way through growth of high-quality new lending and the growth in niche areas, such as insurance and digital products that provide further market penetration and diversify through non-banking operations. The Group has continued to provide high quality new lending in the year ended 31 December 2023 via prudent underwriting standards. Growth in new lending in Cyprus has been focused on selected industries in line with the Bank’s target risk profile. During the year ended 31 December 2023, new lending remained strong at €2,025 million, despite the rising interest rate environment. Gross performing loan book remained broadly flat on a yearly basis, as repayments offset new lending. Low single-digit loan growth per annum for 2024 and 2025 is expected. Fixed income portfolio continued to grow in 2023 to €3,548 million, and currently represents 14% of total assets (net of TLTRO III). This portfolio is mostly measured at amortised cost and is highly rated with average rating at Aa3. The amortised cost fixed income portfolio as at 31 December 2023 has an unrealised gain of €3 million, reflecting an improvement in the market value of this portfolio, following the reduction in bond yields. Careful expansion of fixed income portfolio is expected, subject to market conditions, so that fixed income portfolio represents approximately 16% of total assets by 31 December 2024.BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
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Business Overview (continued)

Financial performance (continued)

Growing revenues in a more capital efficient way (continued)

Separately, the Group focuses to continue improving revenues through multiple less capital-intensive initiatives, with a focus on fees and commissions, insurance and non-banking opportunities, leveraging on the Group’s digital capabilities. During the year ended 31 December 2023, non-interest income amounted to €300 million, remaining an important contributor to the Group’s profitability, and covering overall 88% of the Group’s total operating expenses and is expected to continue covering 70-80% of the Group’s total operating expenses for 2024-2025. In 2023, net fee and commission income is negatively affected by the termination of liquidity fees in December 2022 and an NPE sale-related servicing fee in mid-February 2023. When disregarding the aforementioned impact of the liquidity fees and NPE sale-related servicing fee, net fee and commission income increased by 6% on prior year, reflecting higher net credit card commissions and transactional fees. In the following two years, net fee and commission income is expected to increase broadly in line with economic growth. Net fee and commission income is enhanced by transaction fees from the Group’s subsidiary, JCC Payment Systems Ltd (JCC), a leading player in the card processing business and payment solutions, 75% owned by the Bank. During the year ended 31 December 2023, JCC’s net fee and commission income contributed 10% of total non-interest income and amounted to €30 million, up 11% compared to the prior year, backed by strong transaction volume. The Group’s insurance companies, EuroLife and GI are respectively leading players in the life and general insurance business in Cyprus, and have been providing recurring and improving income, further diversifying the Group’s income streams. The net insurance result for the year ended 31 December 2023 contributed 18% of non- interest income and amounted to €54 million, up 20% compared to the year ended 31 December 2022, reflecting improved experience variance in life insurance business; insurance companies remain valuable and sustainable contributors to the Group’s profitability. Finally, the Group through the Digital Economy Platform (Jinius) (‘the Platform’) aims to support the national digital economy by optimising processes in a cost-efficient way, allow the Bank to strengthen its client relationships, create cross-selling opportunities as well as to generate new revenue sources over the medium term, leveraging on the Bank’s market position, knowledge and digital infrastructure. The first Business-to- Business services are already in use by clients and include invoice, remittance, tender and ecosystem management. Currently, over 2,000 companies are registered in the platform and over €360 million cash were exchanged via the platform in 2023 through invoicing and remittance services. In February 2024, the Business- to-Consumer service was launched, a product marketplace aiming to increase the touch points with customers. Currently over 50 retailers were onboarded in fashion and technology sectors and over 100 thousand products were embedded in the marketplace.

Lean operating model

Striving for a lean operating model is a key strategic pillar for the Group in order to deliver shareholder value, without constraining funding its digital transformation and investing in the business. The efficiency actions of the Group in 2022 to maintain operating expenses under control in an inflationary environment included further branch footprint optimisation and substantial streamline of workforce. In 2022 the Group successfully completed a Voluntary Staff Exit Plan (VEP) through which 16% of the Group’s full-time employees were approved to leave at a total cost of €101 million. Following the completion of the VEP, the gross annual savings were estimated at approximately €37 million or 19% of staff costs with a payback period of 2.7 years. Additionally, in January 2022, one of the Bank’s subsidiaries completed a small-scale targeted VEP, through which a small number of full-time employees were approved to leave at a total cost of €3 million. In relation to branch restructuring, during 2022 the Group reduced the number of branches by 20 to 60, a reduction of 25%. In 2023, 50 full-time employees were approved to leave the Group at a total cost of approximately €7.5 million, recorded in staff costs. In addition, staff costs for the year ended 31 December 2023 include approximately €11 million staff cost rewards, namely the Short-Term Incentive Plan and the Long-Term Incentive Plan. The Short-Term Incentive Plan involves variable remuneration to selected employees and will be driven by both, delivery of the Group’s strategy as well as individual performance.

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Business Overview (continued)

Financial performance (continued)

Lean operating model (continued)

At the Annual General Meeting which took place in May 2022, a special resolution was approved for the establishment and implementation of the share based Long-Term Incentive Plan (‘LTIP’). In December 2022 the Group granted 819,860 share awards to 22 eligible employees under the LTIP, comprising the Extended Executive Committee of the Group. The awards granted in December 2022 are subject to a three-year performance period 2022-2024 (with all performance conditions being non-market performance conditions). In October 2023, 479,160 share awards were granted to 21 eligible employees, comprising the Extended Executive Committee of the Group. The awards granted in October 2023 are subject to a three-year performance period 2023-2025 (with all performance conditions being non-market performance conditions). These shares will then normally vest in six tranches, with the first tranche vesting after the end of the performance period and the last tranche vesting on the fifth anniversary of the first vesting date. The Group’s total operating expenses for the year ended 31 December 2023 amounted to €341 million, up by 5% compared to the prior year with savings partly offsetting inflationary pressures. Total operating expenses excluding exit costs of approximately €7.5 million, variable pay (STIP and LTIP) of approximately €11 million and the cost of €2.5 million for the Reward Programme for performing borrowers, were reduced by 1% compared to 31 December 2022. The cost to income ratio excluding special levy on deposits and other levies/contributions for the year ended 31 December 2023 was reduced further to 31%, 18 p.p. down compared to the year ended 31 December 2022, driven mainly by the higher total income and disciplined cost management. Maintaining cost discipline management is a key priority. The cost to income ratio excluding special levy on deposits and other levies/contributions for 2024 of approximately 40% is reaffirmed, reflecting mainly lower income due to lower rates.

Transformation plan

The Group’s focus continues on deepening the relationship with its customers as a customer centric organisation. A transformation plan is already in progress and aims to enable the shift to modern banking by digitally transforming customer service, as well as internal operations. The holistic transformation aims to (i) shift to a more customer-centric operating model by defining customer segment strategies, (ii) redefine distribution model across existing and new channels, (iii) digitally transform the way the Group serves its customers and operates internally, and (iv) improve employee engagement through a robust set of organisational health initiatives.

Digital transformation

In the dynamic world of banking, the Group stands as a pioneer of digital banking innovation in Cyprus, reshaping the banking experience into something more intuitive, more responsive, and more aligned with the contemporary needs of its customers, consistently pushing the boundaries to offer unparalleled banking services. The Group aims to continue to innovate and simplify the banking journey, providing a unique and personalised experience to each of its customers. The Group’s digital channels continue to grow. As at 31 December 2023, the Group’s digital community has increased to more than 450 thousand active subscribers, both on Internet Banking and the BoC Mobile App, improving by 9.4% since the beginning of the year. Likewise, the BOC Mobile App, had more than 410 thousand active subscribers as at 31 December 2023 and increased by 14.4% since the beginning of the year. This app is a central pillar in the Group’s ongoing endeavour to constantly refine, expand and elevate its digital services, ensuring that every interaction is a testament to its commitment to digital excellence. During 2023, the Group continued to enrich and improve its digital portfolio with new innovative services to its customers. The redesign of the Home Insurance flow in BOC Mobile App for improved user experience that will lead to a substantial increase in user engagement, ultimately translating into higher adoption rates and amplified sales figures. A new feature ‘View Card Details’ was launched in BOC Mobile App empowering users with greater control and accessibility to their essential payment information. This new functionality enables users to effortlessly access crucial card details, including card number, expiry date, and CVV, directly within BOC mobile app. In collaboration with the Ministry of Culture, the Group launched the ‘Youth Culture Card’, a transformative initiative aimed at fostering cultural engagement among young adults.The Youth Culture Card, designed for individuals aged 18 and above, is a prepaid card loaded with €220 in credit, empowering recipients to immerse themselves in a diverse array of enriching cultural experiences throughout the year. BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Directors’ Report 31 Business Overview (continued) Financial performance (continued) Lean operating model (continued) Digital transformation (continued) One of the Group’s latest digital innovations, Quickloans, accessible through both the BOC Mobile App and Internet Banking, has transformed the traditional loan process, enabling customers to obtain a credit facility decision instantly, without the need to visit a branch. Since the beginning of the year 2023, over 33 thousand applications were processed, granting €100 million new loans. The digital signing feature, launched in July 2023 further simplified the process of allowing customers to apply, sign, and obtain loans up to €15 thousand and car loans up to €35 thousand efficiently. In collaboration with Genikes Insurance, an insurance plan purchase was integrated into BoC Mobile App, enabling customers to access car or home insurance plans through the BOC Mobile App at lower rates than branch prices. Digital insurance sales for the year ended 31 December 2023 amounted to €415 thousand, compared to €68 thousand for the year ended 31 December 2022, reflecting around 1,400 policies in 2023 compared to approximately 230 policies in 2022. As at 31 December 2023, 95.6% of the number of transactions involving deposits, cash withdrawals and internal/external transfers were performed through digital channels (up by 11.8 p.p. from 83.8% in June 2020). In addition, 84.1% of individual customers were digitally engaged (up by 11.7 p.p. from 72.4% in June 2020), choosing digital channels over branches to perform their transactions. Furthermore, digital account openings increased by 108% in 2023 to 9,715 from 4,667 in 2022 and new debit cards increased by 156% to 11,536 in 2023. Asset quality Balance sheet de-risking was largely completed in 2022, marked by the completion of Project Helix 3 in November 2022 which refers to the sale of non-performing exposures with gross book value of approximately €550 million as at the date of completion. As at 31 December 2023, the Group’s NPE ratio stood at 3.6% below its 2023 target of reaching an NPE ratio below 4%. The Group’s priorities remain intact, maintaining high quality new lending with strict underwriting standards and preventing asset quality deterioration. The NPE ratio target for the year ended 31 December 2024 is updated and is currently expected to stand at approximately 3% whilst the NPE ratio target of below 3% by end-2025 is reaffirmed. The cost of risk for 2024-2025 is expected to trend towards normalised levels of 40-50 bps. Enhancing organisational resilience and ESG (Environmental, Social and Governance) agenda Climate change and transition to a sustainable economy is one of the greatest challenges. As part of its vision to be the leading financial hub in Cyprus, the Group is determined to lead the transition of Cyprus to a sustainable future. The Group continuously evolves towards its ESG agenda and continues to progress towards building a forward-looking organisation embracing ESG in all aspects of business as usual. In 2023, the Company received a rating of AA (on a scale of AAA-CCC) in the MSCI ESG Ratings assessment. Reaffirming its strong commitment to sustainability and to the long term value creation for all its stakeholders, in November 2023, the Bank was the first bank in Cyprus to become an official signatory of the United Nations Principles for Responsible Banking representing a single framework for a sustainable banking industry developed through a collaboration between banks worldwide and the United Nations Environment Programme Finance Initiative. The ESG strategy formulated in 2021 is continuously expanding. The Group is maintaining its leading role in the Social and Governance pillars and focus on increasing the Group’s positive impact on the Environment by transforming not only its own operations, but also the operations of its customers. The Group has committed to the following primary ESG targets, which reflect the pivotal role of ESG in the Group’s strategy: - Become carbon neutral by 2030 - Become Net Zero by 2050 - Steadily increase Green Asset Ratio - Steadily increase Green Mortgage Ratio - ≥30% women in Group’s management bodies (defined as the Executive Committee (EXCO) and the Extended EXCO) by 2030 BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Directors’ Report 32 Business Overview (continued) Financial performance (continued) Enhancing organisational resilience and ESG (Environmental, Social and Governance) agenda (continued) For the Group to continue its progress against its primary ESG targets and address the evolving regulatory expectations, it further enhanced in 2023, its ESG working plan which was established in 2022. Progress on the ESG working plan is closely monitored by the Sustainability Committee, the Executive Committee and the Board Committees on a quarterly basis. Environmental Pillar The Group has estimated the Scope 1 and Scope 2 greenhouse gas (GHG) emissions of 2021 relating to own operations in order to set the baseline for carbon neutrality target. The Bank being the main contributor of GHG emissions of the Group, designed in 2022 the strategy to meet the carbon neutrality target by 2030 and GHG progress towards Net Zero target of 2050. For the Group to become carbon neutral by 2030, Scope 1 and Scope 2 emissions should be reduced by 42% by 2030. The Bank, following the implementation of various energy upgrade actions in 2022 and 2023, achieved approximately 18% reduction in Scope 1 and Scope 2 GHG emissions in 2023 compared to the baseline of 2021. The Group plans to invest in energy efficient installations and actions as well as replace fuel intensive machineries and vehicles from 2024 to 2025, which would lead to approximately 3-4% reduction in Scope 1 and Scope 2 emissions by 2025 compared to 2021. The Group expects that the Scope 2 emissions will be reduced further when the energy market in Cyprus shifts further towards renewable energy. The Bank achieved a reduction of approximately 8% in Scope 1 - Mobile and Stationery Combustion GHG emissions and approximately 11% in Scope 2 – Purchased electricity GHG emissions in the year ended 31 December 2023 compared to the year ended 31 December 2022 due to new solar panels connected to energy network in 2022 and early 2023 as well as buildings abandonment as part of the digitalization journey. The Group is also considering several other actions aiming to a further reduction of approximately 30% in Scope 1 and Scope 2 GHG emissions by 2030 compared to 2022. The Bank achieved an increase of 65% in renewable energy production, from 173,583 Kwh to 285,907 Kwh in the year ended 31 December 2023 compared to the year ended 31 December 2022. The Group is gradually integrating climate-related and environmental (C&E) risks into its Business Strategy. The Bank was the first bank in Cyprus to join the Partnership for Carbon Accounting Financials (PCAF) in October 2022, and has estimated and published the Financed Scope 3 GHG emissions associated with its lending portfolio using the PCAF standards, methodology and proxies. Following the estimation of Financed Scope 3 GHG emissions of loan portfolio, the Bank established a decarbonization target on Mortgage loan portfolio. The decarbonization target on Mortgage loan portfolio was established by applying the International Energy Agency’s Below 2 Degree Scenario. For the Group’s Mortgage loan portfolio to be aligned with the climate scenario and effectively be associated with lower transition risks, the baseline as at 31 December 2022 of 53.5 kgCO 2 e/m 2 should be reduced by 43% by 31 December 2030. The carbon intensity of the Mortgage loan portfolio as at 31 December 2023 was estimated at 50.73 kgCO 2 e/m 2 achieving a reduction of approximately 5% compared to baseline, due to increased installation of solar panels in residential properties in 2023. A Green Housing product was launched at the end of 2023 to support the Bank to meet the decarbonization target on Mortgage loans and effectively limit the level of climate transition risk that is exposed to. In addition, the Bank has set lending and investment limits on specific carbon intensive sectors which are widely considered to be associated with high climate transition risk. Further, having introduced and implementing a Business Environment Scan process, the Bank developed green/transition new lending targets in certain sectors to support its customers’ transition to a low carbon economy and effectively manage climate transition risks. During 2023, the Bank has made considerable progress in integrating climate-related and environmental risks into its risk management approach and risk culture. The Bank revised and enhanced the Materiality assessment process on C&E risks. The Bank has carried out a comprehensive identification and assessment of C&E risks as drivers of existing financial and non-financial risks considering its business profile and loan portfolio composition. As part of this process, the Bank has identified the risk drivers, both physical and transition, which could potentially have an impact on its risk profile and operations and has assessed the severity of each risk driver for all the existing categories of risks. The Bank has implemented an ESG Due Diligence process designed to enhance data collection, score customers on their performance against various aspects around C&E risks and provide guidance on remediation actions.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023

Directors’ Report

31 Business Overview (continued)

Financial performance (continued)

Lean operating model (continued)
Digital transformation (continued)

The Youth Culture Card, designed for individuals aged 18 and above, is a prepaid card loaded with €220 in credit, empowering recipients to immerse themselves in a diverse array of enriching cultural experiences throughout the year. One of the Group’s latest digital innovations, Quickloans, accessible through both the BOC Mobile App and Internet Banking, has transformed the traditional loan process, enabling customers to obtain a credit facility decision instantly, without the need to visit a branch. Since the beginning of the year 2023, over 33 thousand applications were processed, granting €100 million new loans. The digital signing feature, launched in July 2023 further simplified the process of allowing customers to apply, sign, and obtain loans up to €15 thousand and car loans up to €35 thousand efficiently. In collaboration with Genikes Insurance, an insurance plan purchase was integrated into BoC Mobile App, enabling customers to access car or home insurance plans through the BOC Mobile App at lower rates than branch prices. Digital insurance sales for the year ended 31 December 2023 amounted to €415 thousand, compared to €68 thousand for the year ended 31 December 2022, reflecting around 1,400 policies in 2023 compared to approximately 230 policies in 2022. As at 31 December 2023, 95.6% of the number of transactions involving deposits, cash withdrawals and internal/external transfers were performed through digital channels (up by 11.8 p.p. from 83.8% in June 2020). In addition, 84.1% of individual customers were digitally engaged (up by 11.7 p.p. from 72.4% in June 2020), choosing digital channels over branches to perform their transactions. Furthermore, digital account openings increased by 108% in 2023 to 9,715 from 4,667 in 2022 and new debit cards increased by 156% to 11,536 in 2023.

Asset quality

Balance sheet de-risking was largely completed in 2022, marked by the completion of Project Helix 3 in November 2022 which refers to the sale of non-performing exposures with gross book value of approximately €550 million as at the date of completion. As at 31 December 2023, the Group’s NPE ratio stood at 3.6% below its 2023 target of reaching an NPE ratio below 4%. The Group’s priorities remain intact, maintaining high quality new lending with strict underwriting standards and preventing asset quality deterioration. The NPE ratio target for the year ended 31 December 2024 is updated and is currently expected to stand at approximately 3% whilst the NPE ratio target of below 3% by end-2025 is reaffirmed. The cost of risk for 2024-2025 is expected to trend towards normalised levels of 40-50 bps.

Enhancing organisational resilience and ESG (Environmental, Social and Governance) agenda

Climate change and transition to a sustainable economy is one of the greatest challenges. As part of its vision to be the leading financial hub in Cyprus, the Group is determined to lead the transition of Cyprus to a sustainable future. The Group continuously evolves towards its ESG agenda and continues to progress towards building a forward-looking organisation embracing ESG in all aspects of business as usual. In 2023, the Company received a rating of AA (on a scale of AAA-CCC) in the MSCI ESG Ratings assessment. Reaffirming its strong commitment to sustainability and to the long term value creation for all its stakeholders, in November 2023, the Bank was the first bank in Cyprus to become an official signatory of the United Nations Principles for Responsible Banking representing a single framework for a sustainable banking industry developed through a collaboration between banks worldwide and the United Nations Environment Programme Finance Initiative. The ESG strategy formulated in 2021 is continuously expanding. The Group is maintaining its leading role in the Social and Governance pillars and focus on increasing the Group’s positive impact on the Environment by transforming not only its own operations, but also the operations of its customers. The Group has committed to the following primary ESG targets, which reflect the pivotal role of ESG in the Group’s strategy:

  • Become carbon neutral by 2030
  • Become Net Zero by 2050
  • Steadily increase Green Asset Ratio
  • Steadily increase Green Mortgage Ratio
  • ≥30% women in Group’s management bodies (defined as the Executive Committee (EXCO) and the Extended EXCO) by 2030

32 Business Overview (continued)

Financial performance (continued)

Enhancing organisational resilience and ESG (Environmental, Social and Governance) agenda (continued)

For the Group to continue its progress against its primary ESG targets and address the evolving regulatory expectations, it further enhanced in 2023, its ESG working plan which was established in 2022. Progress on the ESG working plan is closely monitored by the Sustainability Committee, the Executive Committee and the Board Committees on a quarterly basis.

Environmental Pillar

The Group has estimated the Scope 1 and Scope 2 greenhouse gas (GHG) emissions of 2021 relating to own operations in order to set the baseline for carbon neutrality target. The Bank being the main contributor of GHG emissions of the Group, designed in 2022 the strategy to meet the carbon neutrality target by 2030 and GHG progress towards Net Zero target of 2050. For the Group to become carbon neutral by 2030, Scope 1 and Scope 2 emissions should be reduced by 42% by 2030. The Bank, following the implementation of various energy upgrade actions in 2022 and 2023, achieved approximately 18% reduction in Scope 1 and Scope 2 GHG emissions in 2023 compared to the baseline of 2021. The Group plans to invest in energy efficient installations and actions as well as replace fuel intensive machineries and vehicles from 2024 to 2025, which would lead to approximately 3-4% reduction in Scope 1 and Scope 2 emissions by 2025 compared to 2021. The Group expects that the Scope 2 emissions will be reduced further when the energy market in Cyprus shifts further towards renewable energy. The Bank achieved a reduction of approximately 8% in Scope 1 - Mobile and Stationery Combustion GHG emissions and approximately 11% in Scope 2 – Purchased electricity GHG emissions in the year ended 31 December 2023 compared to the year ended 31 December 2022 due to new solar panels connected to energy network in 2022 and early 2023 as well as buildings abandonment as part of the digitalization journey. The Group is also considering several other actions aiming to a further reduction of approximately 30% in Scope 1 and Scope 2 GHG emissions by 2030 compared to 2022. The Bank achieved an increase of 65% in renewable energy production, from 173,583 Kwh to 285,907 Kwh in the year ended 31 December 2023 compared to the year ended 31 December 2022. The Group is gradually integrating climate-related and environmental (C&E) risks into its Business Strategy. The Bank was the first bank in Cyprus to join the Partnership for Carbon Accounting Financials (PCAF) in October 2022, and has estimated and published the Financed Scope 3 GHG emissions associated with its lending portfolio using the PCAF standards, methodology and proxies. Following the estimation of Financed Scope 3 GHG emissions of loan portfolio, the Bank established a decarbonization target on Mortgage loan portfolio. The decarbonization target on Mortgage loan portfolio was established by applying the International Energy Agency’s Below 2 Degree Scenario. For the Group’s Mortgage loan portfolio to be aligned with the climate scenario and effectively be associated with lower transition risks, the baseline as at 31 December 2022 of 53.5 kgCO 2 e/m 2 should be reduced by 43% by 31 December 2030. The carbon intensity of the Mortgage loan portfolio as at 31 December 2023 was estimated at 50.73 kgCO 2 e/m 2 achieving a reduction of approximately 5% compared to baseline, due to increased installation of solar panels in residential properties in 2023. A Green Housing product was launched at the end of 2023 to support the Bank to meet the decarbonization target on Mortgage loans and effectively limit the level of climate transition risk that is exposed to. In addition, the Bank has set lending and investment limits on specific carbon intensive sectors which are widely considered to be associated with high climate transition risk. Further, having introduced and implementing a Business Environment Scan process, the Bank developed green/transition new lending targets in certain sectors to support its customers’ transition to a low carbon economy and effectively manage climate transition risks. During 2023, the Bank has made considerable progress in integrating climate-related and environmental risks into its risk management approach and risk culture. The Bank revised and enhanced the Materiality assessment process on C&E risks. The Bank has carried out a comprehensive identification and assessment of C&E risks as drivers of existing financial and non-financial risks considering its business profile and loan portfolio composition. As part of this process, the Bank has identified the risk drivers, both physical and transition, which could potentially have an impact on its risk profile and operations and has assessed the severity of each risk driver for all the existing categories of risks. The Bank has implemented an ESG Due Diligence process designed to enhance data collection, score customers on their performance against various aspects around C&E risks and provide guidance on remediation actions.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023

Directors’ Report 33

Business Overview (continued)

Financial performance (continued)

Enhancing organisational resilience and ESG (Environmental, Social and Governance) agenda (continued)
Environmental Pillar (continued)

The Bank established a structure and detailed Business Environment Scan process to monitor the impact of C&E risks on its business environment in the short, medium and long-term. The results of the preliminary (quarterly) and final (annual) impact assessment have been incorporated in the Materiality assessment of C&E risks as well as informed the Bank’s Business Strategy. BOC PCL offers a range of environmentally friendly products to manage transition risk and help its customers become more sustainable. Specifically, BOC PCL offers loans for energy upgrades of homes, installation of solar panels, acquisition of new hybrid or electric cars, as well as financing of renewable energy projects. The gross amount of environmentally friendly loans as at 31 December 2023 was €24.5 million compared to €20.9 million as at 31 December 2022.

During 2023, in order to enhance the awareness and skillset on ESG matters, the Group performed relevant trainings to the Board of Directors and Senior Management as well as to members of control functions and other members of staff.

Social Pillar

At the centre of the Group’s leading social role lie its investments in the Bank of Cyprus Oncology Centre (with an overall investment of approximately €70 million since 1998, whilst 60% of diagnosed cancer cases in Cyprus are being treated at the Centre), the immediate and efficient response of Bank of Cyprus’ SupportCY network, consisting of companies and organisations, to various needs of the society and in cases of crises and emergencies, through the activation of programs, specialized equipment and a highly trained Volunteers Corps, the contribution of the Bank of Cyprus Cultural Foundation in promoting the cultural heritage of the island, and the work of IDEA Innovation Centre.

During 2023, SupportCY among other initiatives responded to more than 30 fire incidents in Cyprus and Greece, the deadly floods in Greece and sent support to the earthquake victims in Syria. The Cultural Foundation undertook a number of innovative projects such as ‘AISTHISEIS’ - Multi sensory museum experience for groups with disabilities, educational programs for schools approved by the Ministry of Education, Sport and Youth, aspiring to bring youth closer to art, literature, museums and culture of Cyprus as well as exhibitions, events and activities developed to encourage and promote the island’s history. The ReInHerit program facilitating innovation and research cooperation between European museums and heritage continued also into 2023, with 35,154 people participating in events at the Cultural Foundation between January to December 2023. The IDEA Innovation Centre, invested approximately €4 million in start-up business creation since its incorporation, supported creation of 89 new companies to date, provided support to 210+ entrepreneurs through its Startup program since incorporation, and provided education to 7,000 entrepreneurs.

Staff continued to engage in voluntary initiatives to support charities, foundations, people in need and initiatives to protect the environment. The Group has continued to upgrade its staff’s skillset by providing training and development opportunities to all staff and capitalising on modern delivery methods. In 2023, the Bank’s employees attended 72,888 hours of training. In addition, in 2023 the Group launched the BoC Academy to offer up-skilling short courses for employees, with 20 members of staff enrolling on the Academy’s programs. In addition, 4 full MBA scholarships were offered to selected members of staff. Moreover, the Group continued its emphasis on staff wellness during 2023 by offering webinars, team building activities and family events with sole purpose to enhance mental, physical, financial and social health, attended by approximately 2,000 employees through its Well at Work program.

One of the highlights of 2023, was the successful launch of the 1st BOC Intrapreneurship Competition ‘Think Tank’. The vision was to empower creativity, increase engagement, nurture a Culture of Innovation, and identify our talents. More than 70 ideas were submitted with 9 Think Tank finalists presenting their ideas to the committee in a final pitching event. The 3 winning ideas were related with the areas of ESG, Digital Transformation and New product development.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023

Directors’ Report 34

Business Overview (continued)

Financial performance (continued)

Enhancing organisational resilience and ESG (Environmental, Social and Governance) agenda (continued)
Governance Pillar

The Group continues to operate successfully within a complex regulatory framework of a holding company which is registered in Ireland, listed on two Stock Exchanges and run in compliance with a number of rules and regulations. Its governance and management structures enable it to achieve present and future economic prosperity, environmental integrity and social equity across its value chain. The Group operates within a framework with adequate control environment, which enable risk assessment and risk management based on the relevant policies under the leadership of the Board of Directors. The Group has set up a Governance Structure to oversee its ESG agenda. Progress on the implementation and evolution of the Group’s ESG strategy is monitored by the Sustainability Committee and the Board of Directors. The Sustainability Committee is a dedicated executive committee set up in early 2021 to oversee the ESG agenda of the Group, review the evolution of the Group’s ESG strategy, monitor the development and implementation of the Group's ESG objectives and the embedding of ESG priorities in the Group’s business targets. The Group’s ESG Governance structure continues to evolve, so as to better address the Group’s evolving ESG needs. The Group’s regulatory compliance continues to be an undisputed priority.

The Board composition of the Company and the Bank is diverse, with 45% of the Board members being female as at 31 December 2023. The Board displays a strong skillset stemming from broad international experience. Moreover, the Group’s aspiration to achieve a representation of at least 30% women in Group’s management bodies (defined as the EXCO and the Extended EXCO) by 2030, has been reached earlier. As at 31 December 2023 there is a 33% representation of women in Group’s management bodies, following the appointment of two female General Managers in Eurolife and General Insurance of Cyprus. As at 31 December 2023, there is a 40% representation of women at key positions below the Extended EXCO level (defined as positions between Assistant Manager and Manager).

Going concern

The Directors have made an assessment of the ability of the Group, the Company and BOC PCL to continue as a going concern for a period of 12 months from the date of approval of the Consolidated Financial Statements. The Directors have concluded that there are no material uncertainties which would cast significant doubt over the ability of the Group, the Company and BOC PCL to continue to operate as a going concern for a period of 12 months from the date of approval of the Consolidated Financial Statements and the Financial Statements of the Company. In making this assessment, the Directors have considered a wide range of information relating to present and future conditions, including projections of profitability, cash flows, capital requirements and capital resources, liquidity and funding position, taking also into consideration, the Group’s Financial Plan 2024-2027 approved by the Board in February 2024 (the ‘Plan’) and the operating environment (as set out in section ‘Operating Environment’ in the Directors’ Report). The Group has sensitised its projection to cater for an adverse scenario and has used reasonable economic inputs to develop its medium-term strategy. The Group is working towards materialising its Strategy.

Capital

The Directors and Management have considered the Group’s forecasted capital position, including the potential impact of a deterioration in economic conditions. The Group has developed capital projections under a base and an adverse scenario and the Directors believe that the Group has sufficient capital to meet its regulatory capital requirements throughout the period of assessment.

Funding and liquidity

The Directors and Management have considered the Group’s funding and liquidity position and are satisfied that the Group has sufficient funding and liquidity throughout the period of assessment. The Group continues to hold a significant liquidity buffer at 31 December 2023 that can be easily and readily monetised in a period of stress.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023

Directors’ Report 35

Viability statement

In accordance with the requirements of Provision 31 of the UK Corporate Governance Code 2018 (‘UK Code’), the Directors have assessed the viability of the Group, taking account of the Group’s current position and the potential impact of the main risks that the Group is facing.

Time horizon

The Directors have selected a three-year period for this assessment in arriving at the viability statement. This period is chosen as it is within the period covered by the Group’s Financial Plan approved by the Board which contains projections of profitability, capital and liquidity requirements and capital resources as well as within the period covered by the Group’s stress testing programmes.# Directors’ Report

Viability statement (continued)

Risk management

This period is representative of the time horizon to consider the impact of ongoing regulatory changes in the financial services industry. The Group’s Financial Plan covers the period 2024–2027.

Planning process and assessment

The Directors have assessed the prospects of the Group through a number of sources, including the latest Financial Plan of the Group, the Internal Capital Adequacy Assessment Process (‘ICAAP’) and the Internal Liquidity Adequacy Assessment Process (‘ILAAP’) reports. The Group’s Financial Plan takes into account the Group’s strategy, risk appetite and objectives in the context of its operating environment including actual and reasonably expected changes in the Cyprus macroeconomic environment, competitive landscape, margin pressures and capital requirements. The Board-approved risk appetite framework is a key consideration of the Group's Financial Plan. Risks to the achievement of the Financial Plan are identified and assessed through a Risk Assessment of the Financial Plan. Performance against the risk appetite for each of the risk indicators is reported to the Board on a regular basis.

The ICAAP is a process the main objective of which is to assess the Group’s capital adequacy in relation to the level of underlying material risks that may arise from pursuing the Group’s strategy or from changes in its operating environment. More specifically, the ICAAP analyses, assesses and quantifies the Group’s risks, establishes the current and future capital needs for the material risks identified and assesses the Group’s absorption capacity under both the baseline scenario and stress testing conditions, aiming to assess whether the Group has sufficient capital, under both the base and stress case scenarios, to support its business and achieve its strategic objectives as per its Board-approved Risk Appetite and Strategy. The Group undertakes quarterly reviews of its ICAAP results as well as on an ad-hoc basis if needed, considering the latest actual and forecasted information. During the quarterly review, any material changes/developments since the annual ICAAP exercise are assessed in terms of capital adequacy. The 2023 quarterly ICAAP reviews indicated that the Group has sufficient capital and available mitigants to support its risk profile and its business and to enable it to meet its regulatory requirements, both under baseline and stressed conditions.

The ILAAP is a process the main objective of which is to assess whether the volume and capacity of liquidity resources available to the Group are adequate to support its business model, to achieve its strategic objectives under both the base and severe stress scenarios, and to meet regulatory requirements. The Group undertakes quarterly reviews of its ILAAP through quarterly liquidity stress tests, where actual and forecasted information is considered. Any material changes since the year-end are assessed in terms of liquidity and funding. The 2023 quarterly ILAAP reviews indicated that the Group maintains liquidity resources which are adequate to ensure its ability to meet obligations as they fall due under ordinary and stressed conditions. The 2023 ICAAP and ILAAP packages are due for submission to the SSM on 28 March 2024.

Risk management

The Group identifies, assesses, manages and monitors its risk profile based on the disciplines outlined within its Risk Management Framework. The Group is exposed to a number of risks, the most significant of which are credit risk, liquidity and funding risk, market risk (arising from adverse movements in interest rates, foreign currency exchange rates, and in security and property prices), non-financial risks (mainly operational risk, compliance risk, reputational risk, climate and environmental risks, information security and data quality risks) and strategic risk (business model risks, macroeconomic risks). These risks are identified, monitored, managed and mitigated through various control mechanisms and processes set out in the 'Principal risks and uncertainties-Risk management and mitigation' section below. Similarly, the Group monitors the uncertain geopolitical environment and the macroeconomic outlook and assesses and manages the potential impact on its operations.

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Viability statement (continued)

Risk management (continued)

Further, stress testing is an integral risk management principle used to assess the financial and operational resilience of the Group. Stress tests are performed to assess the capital adequacy, liquidity and funding availability. Internal scenarios used for the ICAAP are designed to be extreme but plausible and take account of potential risk management actions. Reverse stress testing is also used to assess scenarios and circumstances that could potentially make the Group’s business model unviable. These exercises begin with a definition of business model failure e.g. a breach of capital minimum thresholds, and analyse potential events that could cause such failure and the identification of appropriate mitigating actions. The results are reported to the Board Risk Committee and the Board. The Group has identified a suite of management actions which can be implemented to manage and mitigate the impact of stress scenarios. Management actions’ impact on capital, liquidity and recovery planning under stress conditions is assessed. This enables the Group to understand, monitor and control the risks identified. Management believes that the stress testing process considers a range of severe but plausible scenarios. However, stress tests should not be assumed to be an exhaustive assessment of all possible hypothetical extreme or remote scenarios.

In making their viability assessment the Directors have considered a wide range of detailed information relating to present and potential conditions, including projections for profitability, cash flows, capital and liquidity requirements and capital and liquidity resources. The Group has sensitised its baseline projections to cater for a downside scenario and has used conservative economic inputs. The Financial Plan adverse scenario considers the capital forecast for the Group, and its ability to withstand adverse scenarios such as the deterioration of the economic environment in Cyprus.

In addition to the information outlined above, the Directors have also considered a wide range of information and a number of factors including but not limited to:

  • The Group’s business and operating models and strategy.
  • The Group’s approach to managing risk and allocating capital.
  • The Group’s financial position considering performance, its ability to maintain minimum levels of regulatory capital, liquidity and funding and the minimum requirements for own funds and eligible liabilities over the period of the assessment.
  • The Group’s strong capital position as at 31 December 2023.
  • The Group’s strong liquidity position as at 31 December 2023.

The Directors confirm that based on their assessment of the principal risks and the assessment of the Group’s current position and prospects, the Directors have a reasonable expectation that the Group will be able to continue in operation and meet its liabilities as they fall due over the period to 31 December 2026.

Principal risks and uncertainties - Risk management and mitigation

As part of its business activities, the Group faces a variety of risks. The Group identifies, monitors, manages and mitigates these risks through various control mechanisms. Credit risk, liquidity and funding risk, market risk (arising from adverse movements in foreign currency exchange rates, interest rates, security prices and property prices), insurance and re-insurance risk and operational risk, are some of the key significant risks the Group faces. In addition, key risks facing the Group include geopolitical risk, legal risk, regulatory compliance risk, information security and cyber risk, digital transformation and technology risks, climate related and environmental risks, and business model and strategic risk. Information relating to the principal risks the Group faces and risk management is set out in Notes 44 to 47 of the Consolidated Financial Statements and in the ‘Risk and Capital Management Report’, both of which form part of the Annual Financial Report for the year ended 31 December 2023, and in the ‘Pillar III Disclosures 2023’ which is published on the Group’s website. In addition, in relation to legal risk arising from litigations, investigations, claims and other matters, further information is disclosed in Note 38 of the Consolidated Financial Statements. Additionally, the Group is exposed to the risk of changes in the value of property which is held either for own use or as stock of property or as investment property. Stock of property is predominately acquired in exchange for debt and is intended to be disposed of in line with the Group’s strategy. Further information is disclosed in Note 27 of the Consolidated Financial Statements.

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Principal risks and uncertainties - Risk management and mitigation (continued)

Details of the financial instruments and hedging activities of the Group are set out in Note 21 of the Consolidated Financial Statements. Further information on financial instruments is also presented in Notes 44 and 45 of the Consolidated Financial Statements. The Group’s activities are mainly in Cyprus therefore the Group's performance is impacted by changes in the Cyprus operating environment, as described in the 'Operating environment' section of this Directors’ Report and changes in the macroeconomic conditions and geopolitical developments as described in the ‘Risk and Capital Management Report' which forms part of the Annual Financial Report for the year ended 31 December 2023.In addition, details of the significant and other judgements, estimates and assumptions which may have a material impact on the Group’s financial performance and position are set out in Note 5 of the Consolidated Financial Statements.

As the war in Ukraine continues and the latest military conflict in the Middle east rages on, considerable uncertainly is added to the outlook for the global economy and the wider impact will depend on how these conflicts evolve in the future. The Group has limited direct exposure to both Ukraine and Russia as well as to Israel, and is continuously monitoring the current affairs and remains vigilant to take precautionary measures as required. The risk factors discussed above and in the reports referenced above should not be regarded as a complete and comprehensive statement of all potential risks and uncertainties. There may be risks and uncertainties of which the Group is not aware of, or which the Group does not consider significant, but which may become significant. There are challenging conditions in global markets due to the high interest rate environment, inflationary pressures, the geopolitical developments, the growing threat from cyberattacks and other unknown risks. As a result the precise nature of all risks and uncertainties that the Group faces cannot be predicted with accuracy as many of these risks are outside of the Group’s control.

Events after the reporting date

KEDIPES Loan portfolio acquisition

In December 2023, BOC PCL entered into an agreement with Cyprus Asset Management Company ('KEDIPES') to acquire a portfolio of performing and restructured loans with gross book value of approximately €58 million with reference date 31 December 2022 (the 'Transaction'). The Transaction is broadly neutral to the Group's income statement and capital position. Regulatory approvals have been obtained and the Transaction was completed in March 2024.

Distribution out of 2023 earnings

The Group, in March 2024, obtained regulatory approval from the European Central Bank for a Distribution in respect of 2023 earnings of a total amount of €137 million, comprising a cash dividend of €112 million and a buyback of ordinary shares of the Company for an aggregate consideration of up to €25 million. Following ECB approval, the Board of Directors of the Company recommended a final dividend to shareholders and approved in principle to undertake a buyback of ordinary shares as described in section ‘Distributions’ below.

No other significant non-adjusting events have taken place since 31 December 2023.

Capital base

Total equity excluding non-controlling interests totalled €2,467 million at 31 December 2023, compared to €2,027 million at 31 December 2022 (as restated).

The regulatory CET1 ratio on a transitional basis stood at 17.4% at 31 December 2023 (incorporating the Distribution in respect of 2023 earnings of a 30% payout ratio) and at 15.2% at 31 December 2022 as restated. During the year ended 31 December 2023, the CET1 ratio was positively affected by organic capital generation from profitability in the year, net of deduction for a distribution in respect of 2023 earnings at a payout ratio of 30% in line with the Group Distribution Policy and as approved by the ECB and relevant resolution by the Board of Directors, as well as the €50 million distribution to BOC PCL in February 2023 by the life insurance subsidiary. The CET1 ratio was negatively affected mainly by the final phasing-in of IFRS 9 and other transitional adjustments, the increase in risk-weighted assets and the deduction of 0.33% in relation to the ECB prudential expectations for NPEs as well as the AT1 coupon and refinancing costs

The regulatory Total Capital ratio on a transitional basis at 31 December 2023 stood at 22.4% (2022: 20.4% as restated).

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Capital base (continued)

Additional information on the regulatory capital is disclosed in the 'Risk and Capital Management Report' which forms part of this Annual Financial Report and in the Pillar III Disclosures Report, which is published on the Group’s website.

Share capital

As at 31 December 2023, there were 446,199,933 issued ordinary shares with a nominal value of €0.10 each. Information about the authorised and issued share capital during 2023 and 2022 is disclosed in Note 34 of the Consolidated Financial Statements.

Share-based payments - share awards

Long-term incentive award

During the Annual General Meeting of the shareholders of the Company which took place on 20 May 2022, a special resolution was approved for the establishment and implementation of the share-based Long-Term Incentive Plan of Bank of Cyprus Holdings Public Limited Company (the ‘LTIP’), which is effective for ten years since its adoption. The LTIP is a share-based compensation plan for executive directors and senior management of the Group. The LTIP provides for an award in the form of ordinary shares of the Company based on certain non-market performance and service vesting conditions. Performance will be measured over a 3-year period. The performance conditions are set by the Human Resources & Remuneration Committee (HRRC) each year and may be differentiated to reflect the Group’s strategic targets and employee's personal performance, at its discretion. Performance will be assessed against an evaluation scorecard consistent with the Group’s Medium Term Strategic Targets containing both financial and non-financial objectives, and including targets in the areas of: (i) Profitability; (ii) Asset quality; (iii) Capital adequacy; (iv) Risk control & compliance; and (v) Environmental, Social and Governance ('ESG') targets. The awards ordinarily vest in six tranches, with 40% vesting in the year following the year the performance period ends and the remaining 60% vesting in five equal tranches (12%), on each annual anniversary following the first vesting date. For any award to vest the employee must be in employment of the Group up until the date of the vesting of such an award. Under certain circumstances the HRRC has the discretion to determine whether the award will lapse and/or the extent to which the award will be vested. The maximum number of shares that may be issued pursuant to the LTIP until the tenth anniversary of the relevant resolution shall not exceed 5% of the issued ordinary share capital of the Company, as at the date of the resolution (being 22,309,996 ordinary shares of €0.10 each), as adjusted for any issuance or cancellation of shares subsequently to the date of the resolution (excluding any issuances of shares pursuant to the LTIP). The awards are not entitled to dividend equivalents in accordance with regulatory requirements. The pre-existing Share Option Plan, which was operating at the level of the Company, has been superseded by the LTIP. Under the LTIP, share awards were granted by the Company in December 2022 (subject to a three-year performance period during 2022-2024) and in October 2023 (subject to a three-year performance period during 2023-2025). Each award vests in six tranches and vesting is subject to service conditions. Awards are subject to potential forfeiture under certain leaver scenarios. Further information on awards granted is disclosed in Note 14 of the Consolidated Financial Statements.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Directors’ Report 39

Share-based payments - share awards (continued)

Short-term incentive award

Short-term incentive award refers to a Short-Term Incentive Plan established by the Company in 2023. This involves variable remuneration in the form of cash to selected employees and is driven by both delivery of the Company's Strategy, as well as individual performance, in the relevant year. Executive Management are also eligible to be considered for the short-term incentive award. The short-term incentive award is generally paid in cash and is non-deferred, however, and in cases where the amount exceeds a specified threshold as per regulatory guidelines, 50% of the award is awarded in shares and 50% in cash. In cases the award for an individual comprises both a share and a cash component, the award vests, similarly to LTIP vesting, i.e. 40% vests in the year of the grant i.e. following the performance year to which the incentive award relates to and the remaining 60% vests in tranches (12%) over five years. Further information on the short-term incentive award for the performance year 2023 awarded to Executive Directors and Other Key Management personnel is disclosed in Note 49 of the Consolidated Financial Statements. Other than the amounts disclosed in Note 49, the Short-Term Incentive Plan award for the performance year 2023 will be in the form of cash.

Treasury shares of the Company

The consideration paid, including any directly attributable incremental costs (net of income taxes), for shares of the Company held by entities controlled by the Group is deducted from equity attributable to the owners of the Company as treasury shares, until these shares are cancelled or reissued. No gain or loss is recognised in the consolidated income statement on the purchase, sale, issue or cancellation of such shares. The life insurance subsidiary of the Group, as at 31 December 2023, held a total of 142 thousand ordinary shares of the Company of a nominal value of €0.10 each (2022: 142 thousand ordinary shares of the Company of a nominal value of €0.10 each), as part of its financial assets which are invested for the benefit of insurance policyholders (Note 24 of the Consolidated Financial Statements). The cost of acquisition of these shares was €21,463 thousand (2022: €21,463 thousand).# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Directors’ Report 40

Change of control

There are no significant agreements to which the Company is a party and which take effect following a change of control of the Company following a bid, but the Company is a party to a number of funding agreements that may allow the counterparties to alter or terminate the agreements following a change of control. As at 31 December 2023, these agreements were not deemed to be significant in terms of their potential effect on the Group as a whole given the liquidity position of the Group at the time, but the extent of their significance could vary depending on the liquidity position at the time of the change of control. The Group also has agreements which provide for termination if, upon a change of control of the Company, the Company’s creditworthiness is materially worsened.

Other information

During 2023 and 2022 there were no restrictions on the transfer of the Company’s ordinary shares or securities and no restrictions on voting rights other than the provisions of the Banking Law of Cyprus which requires regulatory approval prior to acquiring shares of the Company in excess of certain thresholds, and the generally applicable provisions including those of the Market Abuse Regulation and applicable takeover legislation. From time to time, specific shareholders may have their rights in shares restricted in accordance with sanctions, anti-corruption, anti-money laundering and/or anti-terrorism compliance, including sanctions relating to events in Ukraine as applicable. The Group’s policy is to comply with all applicable laws, including sanctions and other restrictive measures that apply at all times, and the Group may from time to time request individual shareholders to refrain from exercising certain rights to facilitate compliance with such measures or related compliance issues. Shares of the Company held by the life insurance subsidiary of the Group as part of its financial assets which are invested for the benefit of insurance policyholders carry no voting rights, pursuant to the insurance law. The Company does not have any shares in issue which carry special control rights. There are no agreements between shareholders, known to the Company, which may result in restrictions on the transfer of securities or voting rights.

Rights and obligations of ordinary shares

In accordance with the Company’s Constitution, the rights and restrictions attaching to the ordinary shares are as follows:

  • subject to the right of the Company to set the record dates for the purposes of determining the identity of members entitled to notice of and/or to vote at a general meeting, the right to attend and speak at any general meeting of the Company and to exercise one vote per ordinary share at any general meeting of the Company;
  • the right to participate pro rata in all dividends declared by the Company; and
  • the right, in the event of the Company’s winding up, to participate pro rata in the distribution of the total assets of the Company.

Major holders of shares and financial instruments

As at 31 December 2023 and 6 March 2024, the Company has been advised of the following notifiable interests in the share capital of the Company:

31 December 2023

Number of ordinary shares or Depositary Interests representing Company ordinary shares % held Financial instruments with similar economic effect (Regulation 17(1)(b) of the Transparency (Directive 2004/109/EC) Regulations 2007 of Ireland as amended) % held
Lamesa Investments Ltd 41,383,699 9.27% - -
CarVal Investors 40,455,322 9.07% - -
Senvest Management LLC 38,163,877 8.56% 1,347,482 0.30%
Caius Capital LLP 24,884,267 5.58% - -
European Bank for Reconstruction and Development (EBRD) 22,401,744 5.02% - -
Cyprus Popular Bank Public Co Ltd 21,467,719 4.81% - -
Provident Fund of the Cyprus Bank Employees 21,153,863 4.74% - -
Osome Investments 14,809,498 3.32% - -

6 March 2024

Number of ordinary shares or Depositary Interests representing Company ordinary shares % held Financial instruments with similar economic effect (Regulation 17(1)(b) of the Transparency (Directive 2004/109/EC) Regulations 2007 of Ireland as amended) % held
Lamesa Investments Ltd 41,383,699 9.27% - -
CarVal Investors 40,455,322 9.07% - -
Senvest Management LLC 38,330,080 8.59% 1,439,626 0.32%
Caius Capital LLP 24,884,267 5.58% - -
European Bank for Reconstruction and Development (EBRD) 22,401,744 5.02% - -
Cyprus Popular Bank Public Co Ltd 21,467,719 4.81% - -
Provident Fund of the Cyprus Bank Employees 21,153,863 4.74% - -
Osome Investments 14,809,498 3.32% - -

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Directors’ Report 41

Distributions

Based on the 2022 SREP decision, effective from 1 January 2023, any equity dividend distribution is subject to regulatory approval, both for the Company and BOC PCL. The requirement for approval does not apply if the distributions are made via the issuance of new ordinary shares to the shareholders which are eligible as Common Equity Tier 1 Capital nor to the payment of coupons on any AT1 capital instruments issued by the Company or BOC PCL.

Distribution in respect of 2023 earnings

The Group, in March 2024, obtained regulatory approval from the European Central Bank for a Distribution in respect of 2023 earnings of a total amount of €137 million, comprising a cash dividend of €112 million and a buyback of ordinary shares of the Company for an aggregate consideration of up to €25 million. Following ECB approval, the Board of Directors of the Company recommended a final cash dividend to shareholders and approved in principle to undertake a buyback of ordinary shares as described below.

Proposed Dividend

The Board of Directors recommended to shareholders a final dividend of €0.25 per ordinary share in respect of earnings for the year ended 31 December 2023 (totalling €112 million based on the total number of ordinary shares currently outstanding). This is subject to shareholder approval at the Annual General Meeting in May 2024. The financial statements for the year ended 31 December 2023 do not reflect this dividend, which will be accounted for in shareholders’ equity as an appropriation of retained earnings in the year ending 31 December 2024.

Proposed Buyback of ordinary shares

The Board of Directors confirmed their intention to undertake a buyback of ordinary shares of the Company of an aggregate consideration amount of up to €25 million and in compliance with the terms of the approval received from the ECB. The financial statements for the year ended 31 December 2023 do not reflect the impact of the proposed share buyback, which will be accounted for as and when shares are repurchased by the Company. Dividends and share buybacks are funded out of distributable reserves. The combined Proposed Dividend and Proposed Share Buyback (together referred to as the ‘Distribution’) represents a 30% payout of the Group’s adjusted recurring profitability for the year 2023 in line with the Group’s approved distribution policy. Group adjusted recurring profitability is defined as the Group’s profit after tax before non-recurring items (attributable to the owners of the Company) taking into account distributions under other equity instruments such as the annual AT1 coupon.

Distribution in respect of 2022 earnings

In April 2023, the Company obtained the approval of the European Central Bank to pay a dividend in respect of earnings for the year ended 31 December 2022. Following this approval, the Board of Directors of the Company recommended to the shareholders for approval at the Annual General Meeting (‘AGM’) on 26 May 2023, a final dividend of €0.05 per ordinary share in respect of the earnings of the year ended 31 December 2022 (‘2022 Dividend’). The AGM on 26 May 2023 declared a final dividend of €0.05 per share. The 2022 Dividend amounted to €22,310 thousand in total and is equivalent to a payout ratio of 14% of the financial year 2022 adjusted recurring profitability or 31% based on the financial year 2022 profit after tax (as reported in the 2022 Annual Financial Report).

Books and significant records

The measures that the Directors have taken to secure compliance with the requirements of sections 281 to 285 of the Companies Act 2014 of Ireland (Companies Act 2014), with regards to the keeping of accounting records, include the provision of appropriate resources to maintain adequate accounting records throughout the Company and the Group, including the appointment of personnel with appropriate qualifications, experience and expertise. The accounting records are maintained at the Company’s registered office at 10 Earlsfort Terrace, Dublin 2, D02 T380, Ireland and at 51 Stasinos Street, 2002 Strovolos, Nicosia, Cyprus.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Directors’ Report 42

Research and development

In the ordinary course of business, the Group develops new products and services that enhance the customer experience. Additional information is disclosed in the 'Business Overview' section of this Directors' Report.

Relevant audit information

In the case of persons who are Directors at the time this report is approved in accordance with section 330 of the Companies Act 2014:

  • the Directors hereby individually and collectively acknowledge, that so far as each Director is aware, there is no relevant audit information of which the Company’s statutory auditors are unaware; and
  • that he/she has taken all the steps that he/she ought to have taken as a Director in order to make himself/herself aware of any relevant audit information and to establish that the Company’s statutory auditors are aware of that information.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Directors’ Report

Corporate Governance Statement

Preparation of periodic reporting The Board is responsible for ensuring that the management maintains an appropriate system of internal controls which provides assurance of effective operations, internal financial controls and compliance with rules and regulations. It has the overall responsibility for the Group and approves and oversees the implementation of the Group’s strategic objectives, ESG and risk strategy and internal governance. The Group has appropriate internal control mechanisms, including sound administrative and accounting procedures, Information Technology (IT) systems and controls. The governance framework is subject to review at least once a year. Policies and procedures have been designed in accordance with the nature, scale and complexity of the Group’s operations in order to provide reasonable but not absolute assurance against material misstatements, errors, losses, fraud or breaches of laws and regulations.

The Board, through the Audit Committee and the Risk Committee, conducts reviews on a frequent basis, regarding the effectiveness of the Group’s internal controls and information systems, as well as in relation to the procedures used to ensure the accuracy, completeness and validity of the information provided to investors. The reviews cover all systems of internal controls, including financial, operational and compliance controls, as well as risk management systems.

The role of the Audit Committee is inter alia to ensure the financial integrity and accuracy of the Company’s financial reporting. The Group’s financial reporting process is controlled using documented accounting policies and procedures supported by instructions and guidance on reporting requirements, issued to all reporting entities within the Group in advance of each reporting period. The submission of financial information from each reporting entity is subject to sign off by the responsible financial officer. Further analytical review procedures are performed at Group level.

The internal control system also ensures that the integrity of the accounting and financial reporting systems, including financial and operational controls and compliance with legal and regulatory requirements and relevant standards, is adequate. Where from time-to-time areas of improvement are identified these become the focus of management’s attention in order to resolve them and thus strengthen the procedures that are in place. Areas of improvement may include the formalisation of existing controls and the introduction of new information technology controls, as dependency on information technology is ever increasing.

The Annual Financial Report in advance of its submission to the Board is reviewed and approved by the Executive Committee. The Board, through the Audit Committee scrutinises and approves the financial statements, results announcements and the Annual Financial Report and ensures that appropriate disclosures have been made. This governance process ensures that both management and the Board are given sufficient opportunity to challenge the Group’s financial statements and other significant disclosures before their publication.

In January 2019, the CSE released the 5th Edition of the Corporate Governance Code (the ‘2019 CSE Code’). It is mandatory for listed companies to incorporate a report by the Board of Directors on Corporate Governance, known as the Corporate Governance Report, in their Annual Financial Report. In the first section of this Corporate Governance Report companies are required to disclose their level of compliance with the 2019 CSE Code and the extent of implementation of its principles. The second section necessitates an explicit confirmation from the companies regarding their adherence to the provisions of the 2019 CSE Code. Additionally, in instances where there is any deviation from the provisions of the 2019 CSE Code, companies are obligated to provide a comprehensive explanation justifying the non-compliance.

The Company has voluntarily chosen to adhere to the provisions of the 2018 UK Corporate Governance Code, as published by the Financial Reporting Council in the UK (the ‘2018 UK Code’). In accordance with the Corporate Governance Report, it is hereby noted that the Group has applied the principles and complied with the provisions of the 2018 UK Code, other than as set out in Part B of the Introduction of the 2023 Corporate Governance Report.

In relation to the first section of the Corporate Governance Report, the Company, as an entity listed on the CSE, has formally adopted the 2019 CSE Code, and is actively implementing its principles. In reference to the second section of the Corporate Governance Report, it is affirmed that the Company adheres to the provisions of the 2019 CSE Code. The Corporate Governance Report for the year 2023 includes a detailed narrative statement on how the principles of the 2019 CSE Code have been effectively applied. The narrative also covers principles of the 2018 UK Code and how these have been applied throughout the year.

The rules governing the composition of the Board of Directors and the appointment and replacement of its members are set out in section 1 of the Corporate Governance Report for 2023. The powers of the Board of Directors and committees of the Board with administrative, management and supervisory functions, including any powers of the Directors in relation to the issuing or buying back by the Company of its shares, are also set out in the Corporate Governance Report. Any amendment or addition to the Articles of Association of the Company is only valid if approved by a special resolution at a shareholders’ meeting. A description of the operation of the shareholders' meeting, the key powers of the shareholders' meeting, shareholders’ rights and the exercise of such rights are contained in section 5 of the Corporate Governance Report for 2023.

Details of restrictions in voting rights and special control rights in relation to the shares of the Company are set out in the section ‘Other information’ above. Other information required to be disclosed for the purposes of the European Communities (Takeover Bids (Directive 2004/25/EC)) Regulations 2006 is included on page 40.

In accordance with section 167 of the Companies Act 2014, the Directors confirm that a Board Audit Committee is established. The Corporate Governance Report for 2023 details the role and responsibilities of the Board Audit Committee and also includes a thorough account of the Board Audit Committee’s activities throughout the year ended 31 December 2023. Furthermore, the Corporate Governance Report explicitly enumerates the members of the Board Audit Committee and records the frequency of meetings held, as well as the attendance record of each member for the reporting year.

Diversity information for the purposes of the UK Listing Rules, the FCA Disclosure and Transparency Rules and the European Union Disclosure of Non-Financial and Diversity Information by certain large undertakings and groups Regulations 2017, SI No. 360 of 2017 (as amended) is included in the Corporate Governance Report for 2023 on pages 176 to 177.

The Corporate Governance Report for 2023 is included within this Annual Financial Report on pages 158 to 232 and contains the information required for the purposes of section 1373 of the Companies Act 2014. The statements and information referred to in this Corporate Governance Statement are deemed to be incorporated herein.

Directors’ Compliance Statement

As required by section 225 of the Companies Act 2014, the Directors acknowledge that they are responsible for securing the Company’s compliance with its ‘relevant obligations’ (as defined in section 225(1) of the Companies Act 2014). The Directors further confirm that a compliance policy statement has been drawn up setting out the Company’s policies and that appropriate arrangements and structures have been put in place that are, in the Directors’ opinion, designed to secure material compliance with the relevant obligations. A review of those arrangements and structures has been conducted in the financial year to which this report relates.

Service agreements termination

The service contract of one of the Executive Directors in office as at 31 December 2023 includes a clause for termination, by service of six months’ notice to that effect by the Executive Director but provided there is a change of control of BOC PCL as this is defined in the service agreement. In such an event, the Executive Director will be entitled to compensation as this is determined in the service contract. The terms of employment of the other Executive Director are mainly based on the provisions of the collective agreement in place, which provides for notice or compensation by BOC PCL based on years of service and for a four-month prior written notice by the Executive Director, in the event of a voluntary resignation.

Political donations

Political donations are required to be disclosed under the Electoral Act 1997 of Ireland (as amended). Based on the Donations, Sponsorships and Partnerships Policy of the Group, the Group does not sponsor political parties, or any associations/organisations related directly, or indirectly, to one. The Directors, on enquiry, have satisfied themselves that there were no political donations made during the year ended 31 December 2023.

Board of Directors

The members of the Board of Directors of the Company as at the date of this Directors' Report are listed on page 1. All Directors were members of the Board throughout the year and up to the date of this Directors’ Report except as disclosed below.

On 17 February 2023 the Board of Directors nominated Mrs Monique Hemerijck as a new member to the Board of Directors.On 10 August 2023 ECB approved the appointment of Mrs Monique Hemerijck as a member of the Board of Directors. On 31 March 2023 Mr Arne Berggren resigned as a member of the Board of Directors and on the same day the Board of Directors nominated Mr Adrian John Lewis as a new member of the Board of Directors. On 17 November 2023 ECB approved the appointment of Mr Adrian John Lewis as a member of the Board of Directors. On 13 October 2023 Mrs Maria Philippou resigned as a member of the Board of Directors. On 11 December 2023 Mr Nicolaos Sofianos resigned as a member of the Board of Directors. On 31 December 2023 both Mrs Paula Hadjisotiriou and Mr Ioannis Zographakis resigned from their respective positions as members of the Board of Directors. In accordance with the Articles of Association at each annual general meeting of the Company every Director who has been in office at the completion of the most recent annual general meeting since they were last appointed or reappointed, shall retire from office and offer themselves for re-election if they wish. The remuneration of the Board of Directors is disclosed in Note 49 of the Consolidated Financial Statements and in the Remuneration Policy Report set out in the Corporate Governance Report.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Directors’ Report 45

Directors’ and Secretary’s interests

The interest in the share capital of the Company held by each member of the Board of Directors and the Company Secretary, including interests of their close family members at 31 December 2023, is presented in the table below:

Ordinary shares or Depositary Interests representing Company ordinary shares of €0.10 each at 31 December 2023 Ordinary shares or Depositary Interests representing Company ordinary shares of €0.10 each at 1 January 2023 or at the date of appointment
Non-executive directors
Efstratios-Georgios (Takis) Arapoglou 106,500
Arne Berggren (resigned on 31/03/2023) n/a
Ioannis Zographakis (resigned on 31/12/2023) 3,012
Paula Hadjisotiriou (resigned on 31/12/2023) 7
Constantine (Dinos) Iordanou 1,395,449
Maria Philippou (resigned on 13/10/2023) n/a
Executive directors
Panicos Nicolaou 5,027
Eliza Livadiotou 35
Company Secretary
Katia Santis 5
Total 1,510,035
Total 1,487,566

The table above excludes awards under the Company’s long-term incentive plan and short-term incentive plan, details of which are outlined on pages 224 to 226 and 230 of the Remuneration Policy Report. Apart from the interests set out above, the Board of Directors and the Company Secretary had no other interests in the shares of the Company or its subsidiaries at 31 December 2023.

Auditors

The Auditors, PricewaterhouseCoopers (‘PwC’) Chartered Accountants and Statutory Audit Firm, were re-appointed as Auditors at the last Annual General Meeting held on 26 May 2023 in accordance with section 383(2) of the Companies Act 2014.

ESG Disclosures

As a recognised leader of the sustainability agenda in Cyprus, the Group is committed to building long-term resilience and sustainability for its business, the economy and society. With key ambitions and targets set across its sustainability agenda, the Group’s focus is on implementation and delivery, including investing in corporate sustainability reporting and meeting disclosure obligations. The Group believes transparency is at the heart of corporate sustainability, and in this section, it demonstrates its commitment to principles of openness and accountability through the publication of a range of non-financial corporate sustainability and ESG disclosures. These disclosures provide a basis for us to consider our commitments, while also imposing additional discipline on the Group to make further progress and to use our influence to advocate for sustainability across our range of stakeholders. The mandatory non-financial reporting disclosures are provided in the ‘ESG Disclosures’ section of this Annual Financial Report and are comprised of the Task Force on Climate-related Financial Disclosures (TCFD), the EU Taxonomy Disclosures and the Non-Financial Information Statement, a requirement under the Non-Financial Reporting Directive (NFRD).

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Directors’ Report 46

ESG Disclosures (continued)

Task Force on Climate-related Financial Disclosures

The Financial Conduct Authority (FCA) Listing Rules require premium-listed and standard-listed companies to make disclosures under the TCFD framework. The Group’s disclosures are in line with the TCFD Recommendations and Recommended Disclosures which are structured in the core elements of how organisations operate – governance, strategy, risk management and metrics and targets. The Group is cognisant that the preparation of comprehensive TCFD aligned disclosures is an ongoing process and anticipates that a number of key actions will be necessary in 2024 to further advance our TCFD disclosures, including:

i. setting additional Science Based Targets aligned with a climate scenario relating to the loan portfolio, enabling the Group to incorporate further climate-related objectives and targets into the Group’s business strategy;
ii. setting additional metrics used to assess the impact of climate-related risks on loan portfolio;
iii. estimating Financed Scope 3 GHG emissions and Insurance associated GHG emissions on additional asset classes currently not available under the PCAF standards;
iv. developing further the stress testing and risk quantification methodologies and modelling;
v. developing the methodology to estimate the impact of climate-related issues on the financial performance and financial position of the Group;
vi. developing further our tracking and data capabilities to facilitate regular and transparent reporting on our progress; further leveraging our climate-related opportunities, in particular in relation to the development of the Group’s sustainable finance propositions; and
vii. continuing to address feedback from the ECB on the Group’s Climate Risk Implementation Plan and implementing actions as per the expectations embedded in the ECB Guide on climate-related and environmental risks.

The Company acknowledges the importance of the TCFD and the UK’s FCA Listing Rules’ requirements for reporting on climate-related risks and opportunities. We have undertaken a comprehensive review of our climate- related risks and opportunities, taking into account the potential impact of climate change on our business environment, and we have been making progress in integrating these considerations into our overall risk management framework. Disclosures have been made for all TCFD Recommendations and Recommended Disclosures, providing information on relevant decisions and on how these were taken. We have considered our ‘comply or explain’ obligation under the UK’s FCA Listing Rules, and confirm that we have made disclosures consistent with the TCFD Recommendations and Recommended Disclosures. All the current and future actions are comprehensively reported within our TCFD disclosures under each different pillar of the reporting recommendations. Uncertainties and disclaimers associated with climate disclosures are reported within the TCFD disclosures. The Group is committed to providing transparent and consistent climate-related disclosures to its stakeholders, including investors, customers, and employees, and will regularly review and update its disclosure practices in line with evolving regulatory requirements and best practices. The Group is committed to the principles of the TCFD and will continue to engage with stakeholders and collaborate with industry peers to advance the adoption of climate-related disclosure practices across the business community. Information required is included in the ‘Non-financial information statement’ included within the ‘ESG Disclosures’ section of the Annual Financial Report.

EU Taxonomy

In 2020, the European Union adopted the Taxonomy Regulation establishing a list of activities that can qualify as environmentally sustainable and the obligation for companies subject to the NFRD to disclose how their operations align with the EU Taxonomy. In response to the disclosure requirement, in 2021 and 2022 the Group published the eligibility ratio. This ratio shows the proportion of activities on its balance sheet that are included in the list of EU Taxonomy activities, but without determining if they are aligned.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Directors’ Report 47

EU Taxonomy (continued)

For the first time in 2023, financial institutions are required to publish the green asset ratio (GAR) for two climate objectives (Climate Change Mitigation and Climate Change Adaptation). As companies' transparency in line with the EU Taxonomy increases, it will enable expanded reporting against the Taxonomy. The adoption of CSRD and European Sustainability Reporting Standards (ESRS) will support further implementation of the EU Taxonomy Regulation into our business strategy, systems, investment and lending processes. Information required is included in the ‘Non-financial information statement’ included within the ‘ESG Disclosures’ section of the Annual Financial Report.

Non-financial information statement

EU regulations on non-financial information, which were transposed into Irish law (European Union Disclosure of Non-Financial and Diversity Information by certain large undertakings and groups) Regulations 2017, SI No. 360 of 2017 (as amended), require reporting on specific topics such as the environment, social and employee matters, respect for human rights, bribery and corruption. Information required is included in the ‘Non-financial information statement’ included within the ‘ESG Disclosures’ section of the Annual Financial Report.The Group publishes its Annual Non-Financial Results based on the Global Reporting Initiative (GRI) and the Sustainability Accounting Standards Board (‘SASB’) guidelines and standards, which identify and include all the above information. The Corporate Sustainability Report 2023 will be available at the Group's website http://www.bankofcyprus.com (Group/Sustainability/Our Sustainability Reports). In November 2023, TCFD was succeeded by the International Sustainability Standards Board (ISSB). Going forward, the Group will align its disclosures with the Corporate Sustainability Reporting Directive (CSRD) and the International Financial Reporting Standards for Climate (S2) and Sustainability Disclosures (S1).

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Directors’ Report 48

Statement of Directors’ Responsibilities

The Directors are responsible for preparing the Annual Financial Report and the financial statements in accordance with International Financial Reporting Standards (IFRS) adopted by the EU and with those parts of the Companies Act 2014 applicable to companies reporting under IFRSs, the EU (Credit Institutions: Financial Statements) Regulations 2015 and, in respect of the consolidated financial statements, Article 4 of the International Accounting Standards (IAS) Regulation. Company law requires the Directors to prepare Group and Company financial statements for each financial year. Under Irish law the Directors shall not approve the financial statements unless they are satisfied that they give a true and fair view of the Group’s and Company’s assets, liabilities and financial position as at the end of the financial year and of the profit or loss of the Group and the Company for the financial year and otherwise comply with the Companies Act 2014.

In preparing these financial statements, the Directors are required to:
- select suitable accounting policies and apply them consistently;
- make judgements and estimates that are reasonable and prudent;
- state whether the financial statements have been prepared in accordance with IFRSs adopted by the EU and ensure that they contain the additional information required by the Companies Act 2014; and
- prepare the financial statements on a going concern basis unless it is inappropriate to presume that the Group and the Company will continue in business.

The Directors are responsible for keeping adequate accounting records that are sufficient to show and explain the Company’s transactions, to disclose with reasonable accuracy at any time the assets, liabilities and financial position of the Company and enable them to ensure that the financial statements comply with the provisions of the Companies Act 2014 and Article 4 of IAS Regulation. The Directors, through the use of appropriate procedures and systems, have also ensured that measures are in place to secure compliance with the Company’s and the Group’s obligations to keep adequate accounting records. These accounting records are kept at the Company’s registered office at 10 Earlsfort Terrace, Dublin 2, D02 T380, Ireland and at 51 Stasinos Street, 2002, Strovolos, Nicosia, Cyprus. In compliance with section 283 of the Companies Act 2014, the information and returns relating to the business dealt with in the accounting records for 2023 have been sent to the registered office of the Company. The Directors are also responsible for safeguarding the assets of the Group and the Company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Under applicable law and the requirements of the UK’s FCA Listing Rules issued by the LSE, the Directors are also responsible for preparing a Directors' Report and reports relating to Directors' remuneration and corporate governance. The Directors are also required by the Transparency (Directive 2004/109/EC) Regulations 2007, as amended Part 2 (Transparency Requirements) of the Central Bank (Investment Market Conduct) Rules 2019 and the Disclosure Guidance and Transparency Rules of the UK's Financial Conduct Authority to include a Directors' report containing a fair review of the development and performance of the business and the position of the Group and a description of the principal risks and uncertainties facing the Group. The Directors are responsible for the maintenance and integrity of the corporate and financial information included on the Company’s website. Legislation in Ireland governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Directors’ Report 49

Statement of Directors’ Responsibilities (continued)

The Directors confirm that, to the best of each Director’s knowledge and belief:
- they have complied with the above requirements in preparing the financial statements;
- the financial statements, prepared in accordance with IFRSs as adopted by the EU, give a true and fair view of the assets, liabilities and financial position of the Group and the Company and of the profit or loss of the Group and the Company;
- the Directors’ report contained in the Annual Financial Report 2023 includes a fair review of the development and performance of the business and the position of the Group and the Company, together with a description of the principal risks and uncertainties that they face; and
- the Annual Financial Report 2023 and the financial statements, taken as a whole, is fair, balanced and understandable and provide the information necessary for shareholders to assess the Group’s position and performance, business model and strategy.

28 March 2024

Risk and Capital Management Report 2023

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The Group’s approach to risk management

One of the Group’s main priorities is to continually improve its risk management framework to be able to respond to the ever changing environment in an appropriate manner. Effective risk management is critical to the success of the Group, and as such the Group maintains a risk management framework designed to ensure the safety and soundness of the institution, protect the interests of depositors and shareholders and comply with regulatory requirements. Clearly defined lines of authority and accountability are in place as well as the necessary infrastructure and analytics to allow the Group to identify, assess, monitor and control risk.

1. Risk Management Framework (RMF)

The Board of Directors, through the Risk Committee (RC), is responsible to ensure that a coherent and comprehensive Risk Management Framework (the ‘Framework’ or ‘RMF’) for the identification, assessment, monitoring and controlling of all risks is in place. The Framework ensures that material and emerging risks are identified, including, but not limited to, risks that might threaten the Group’s business model, future performance, liquidity, and solvency. Such risks are taken into consideration in defining the Group’s overall business strategy ensuring alignment with the Group’s risk appetite. In setting its risk appetite, the Group ensures that its risk bearing capacity is considered so that the appropriate capital levels are always maintained. The RMF is supported by a strong governance structure and is comprised of several components that are analysed in the sections below. The RMF is reviewed, updated and approved by the Board at least annually to reflect any changes to the Group’s business or to take into consideration external regulations, corporate governance requirements and industry best practices.

1.1 Risk Governance

The responsibility for the governance of risk at the Group lies with the Board of Directors (the ‘Board’) which is ultimately accountable for the effective management of risks and for the system of internal controls in the Group. The Board is assisted in its risk governance responsibilities by the Board Risk and Board Audit Committees (RC and AC respectively) and at executive management level by the Executive Committee (EXCO), Asset and Liability Committee (ALCO), Asset Disposal Committee (ADC), Technology Committee (TC), Sustainability Committee (SC) and the Credit Committee. The RC supports the Board on risk oversight matters including the monitoring of the Group’s risk profile and of all risk management activities whilst the AC supports the Board in relation to the effectiveness of the system of internal controls. In addition, discussion and escalation processes are in place through both the Board Committees and executive level Committees that provide for a consistent approach to risk management and decision-making. Discussion around risk management is supported by the appropriate risk information submitted by the Risk Management Division (RMD) and Executive Management. The Chief Risk Officer (CRO) or his representatives participate in all such key committees to ensure that the information is appropriately presented, and that RMD’s position is clearly articulated. Furthermore, the roles of the CEO and the Group CRO are critical as they carry specific responsibilities with respect to risk management. These include:

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1. Risk Management Framework (RMF) (continued)

1.1 Risk Governance (continued)

Chief Executive Officer (CEO)
The CEO is accountable for leading the development of the Group’s strategy and business plans in a manner that is consistent with the approved risk appetite and for managing and organising Executive Management to ensure these are executed. It is the CEO’s responsibility to manage the Group’s financial and operational performance within the approved risk appetite.

Chief Risk Officer (CRO)
The CRO leads an independent RMD across the Group including its subsidiaries.# BANK OF CYPRUS HOLDINGS GROUP

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1. Risk Management Framework (RMF)

1.2 Organisational Model

The CRO is responsible for the execution of the Risk Management Framework and the development of risk management strategies. The CRO is expected to challenge business strategy and overall risk taking and risk governance within the Group and independently submit his findings, where necessary, to the RC. The CRO reports to the RC and for administrative purposes has a dotted line to the CEO, as presented in the figure organizational diagram below.

The RMD is the business function set up to manage the risk management process of the Group on a day-to-day basis. The risk management process is integrated into BOC PCL’s internal control system. The RMD is organized into several departments, each of which is specialized in one or several categories of risks. The organization of RMD reflects the types of risks inherent in the Group. *The Data Quality and Governance Unit of the Data Office & Risk Analytics Department directly reports through its manager to the Data Quality & Governance committee chaired by the Executive Director People & Change.

RMD organisational model

The RMD operates independently and this is achieved through:
- Organisational independence from the activities assigned to control;
- Unrestricted and direct access to Executive Management and the Board, either through the RC or directly
- Direct and unconditional access to all business lines that have the potential to generate material risk to the Group. Front Line managers are required to cooperate with the RMD managers and provide access to all records and files of the Group as well as any other information necessary;
- A separate budget submitted to the RC for approval;
- The CRO is a member of the EXCO and holds voting or veto presence in key executive committees as well as operational committees.

Furthermore, this independence is also ensured as:
- The CRO is assessed annually by the RC that is jointly responsible with Human Resources & Remuneration Committee
- The CRO maintains a close working relationship with both the RC and its Chairperson which includes regular and frequent direct communication both during official RC meetings as well as unofficial meetings and discussions.

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1. Risk Management Framework (RMF) (continued)

1.2 Organisational Model (continued)

The RMD organisational model is structured so as to:
- Define risk appetite and report regularly on the status of the risk profile
- Ensure that all material and emerging risks have proper ownership, management, monitoring and clear reporting
- Promote proper empowerment in key risk areas that will assist in the creation of a robust risk culture
- Provide tools and methodologies for risk management to the business units
- Report losses from risks identified to the EXCO, the RC and the Board and, where necessary, to the Regulatory Authorities
- Collect and monitor Key Risk Indicators (KRIs)

The RMD is responsible for the risk identification and management across the Group companies.

1.3 Risk Identification

The risk identification process is comprised of two simultaneous but complementary approaches, namely, the top-down and the bottom-up approaches. The top-down process is led by Senior Management and focuses on identifying the Group’s material risks whilst the bottom-up approach risks are identified and captured through several methods such as the Risk and Control Self-Assessment (RCSA) process, incident capture, fraud events capture, regulatory audits, direct engagement with specialized units and other. The risks captured by these processes are compiled during the annual ICAAP process and its quarterly updates and form the Groups’ material risks.

To ensure a complete and comprehensive identification of risks the Group has integrated several key processes into its risk identification process, including the:
- Internal Capital Adequacy Assessment Process (ICAAP)
- Internal Liquidity Adequacy Assessment Process (ILAAP)
- Stress testing
- Group Financial Plan compilation process
- Regulatory, internal and external reviews and audits

1.4 Three Lines of Defence

The Group complies with the regulatory guidelines for corporate governance and has established the "Three Lines of Defence" model as a framework for effective risk and compliance management and control. The three lines of defence model defines the responsibilities in the risk management process ensuring adequate segregation in the oversight and assurance of risk.

First Line of Defence

The first line of defence lies with the functions that own and manage risks as part of their responsibility for achieving objectives and are responsible for implementing corrective actions to address, process and control deficiencies. It comprises of the management and staff of business lines and support functions who are directly aligned with the delivery of products and/or services.

Second Line of Defence

The second line of defence includes functions that oversee the compliance of the first line management and staff, with the regulatory framework and risk management principles. It comprises of the RMD, Information Security and Compliance functions. The second line of defence sets the corporate governance framework of the Group and establishes policies and guidelines that the business lines and support functions, Group entities and staff should operate within. The second line of defence also provides support, as well as independent oversight of the risk profile and risk framework.

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Risk and Capital Management Report 54

1. Risk Management Framework (RMF) (continued)

1.4 Three Lines of Defence (continued)

Third Line of Defence

The third line of defence is the Internal Audit Division (IA) which provides independent assurance to the Board and the EXCO on the design adequacy and operating effectiveness of the Group’s internal control framework, corporate governance and risk management processes for the management of risks according to the risk appetite set by the Board. Findings are communicated to the Board through the committees and senior management and other key stakeholders, with remediation plans monitored for progress against agreed completion dates.

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1.5 Risk Appetite Framework (RAF)

The objective of the Risk Appetite Framework (RAF) is to set out the level of risk that the Group is willing to take in pursuit of its strategic objectives, outlying the key principles and rules that govern the risk appetite setting. It comprises the Risk Appetite Statement (RAS), the associated policies and limits where appropriate, as well as the roles and responsibilities for the implementation and monitoring of the RAF. The RAF has been developed in order to be used as a key management tool to better align business strategy (financial and non-financial targets) with risk management, and it should be perceived as the focal point for all relevant stakeholders within the Group, as well as the supervisory bodies, for the assessment of whether the undertaken business activities are consistent with the set risk appetite. The RAF is one of the main elements of the Risk Management Framework which includes, among others, a number of frameworks, policies and circulars that address the principal risks of the Group. Separate RAFs are in place for all operating subsidiaries which are subject to each subsidiary’s board approval.

Risk Appetite Statement (RAS)

The RAS is the articulation, in written form, of the aggregate level and types of risk that the Group is willing to accept in the course of executing its business objectives and strategy. It includes qualitative statements as well as quantitative measures expressed relative to Financial and Non-Financial risks. As part of the overall framework for risk governance, it forms a boundary condition to strategy and guides the Group in its risk-taking and related business activities.

Risk appetite and Financial Plan interaction

The Group’s Financial Plan is integral to how the Group manages its business and monitors performance. It informs the delivery of the Group’s strategy and is aligned to the Risk Appetite Statement. The RAS is subject to an annual review process during the period in which the Group’s Financial Plan as well as the divisional strategic plans are being formulated. The interplay between these processes provides for cycle of feedback during which certain RAS indicators (such as ones related to minimum regulatory requirements) act as a backstop to the Group’s Financial Plan while for other indicators the Group Financial Plan provides input for risk tolerance setting. Furthermore, the Group Financial Plan and Reforecast exercises are tested to ensure they are within the Group’s risk appetite.

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1. Risk Management Framework (continued)

1.5 Risk Appetite Framework (RAF) (continued)

Risk Appetite monitoring

To ensure that the risk profile of the Group is within the approved risk appetite, a consolidated risk report and a risk appetite profile report are regularly reviewed and discussed by the Board and the RC. Where a breach of a RAS indicator occurs, the Risk Appetite Framework provides the necessary escalation process to analyse the materiality and nature of the breach, notify the appropriate authorities, and decide the necessary remediation actions.

1.6 Risk Taxonomy

In order to ensure that all risks the Group may face are identified and managed, a risk taxonomy is in place which is a key component of the Internal Capital Adequacy Assessment Process (ICAAP) and the Internal Liquidity Adequacy Assessment Process (ILAAP).# Risk Management Framework (continued)

1.7 Risk measurement and reporting

The taxonomy ensures that the coverage of risks is comprehensive and identifies potential linkages between risks. The Risk taxonomy provides a categorisation of different risk types / factors enabling the institution to assess, aggregate and manage risks in a consistent way through a common risk language and mapping. It comprises of several levels of risks in increasing granularity and supports a multi-level tree categorization to enhance the overall risk classification. This risk categorization is also used to accommodate additional regulatory compliance requirements and internal risk analysis and reporting needs.

The RMD uses several systems and models to support key business processes and operations, including stress testing, credit approvals, fraud risk and financial reporting. The RMD has established a model governance and validation framework to help address risks arising from model use. Additionally, the RMD:
- Maintains a categorization and definitions of risks and terminologies which are used throughout the Group
- Collates reports of Key Risk Indicators (KRIs) and other relevant risk information. When limit violations occur, escalation and reporting procedures are in place;
- Checks that risk information provided by management is complete and accurate and management has made all reasonable endeavour to identify and assess all key risks;
- Ensures that the risk information submitted to the RC and the Board by RMD and management is appropriate and enables monitoring and control of all the risks faced by the Group ;
- Discloses risk information externally and prepares reports on significant risks in line with internal and external regulatory requirements.

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1. Risk Management Framework (continued)

1.7 Risk measurement and reporting (continued)

Stress testing

Stress testing is a key risk management tool used by the Group to provide insights on the behaviour of different elements of the Group in a crisis scenario and to assess the Group’s resilience and capital and liquidity adequacy. To make this assessment, a range of scenarios is used, based on variations of market, economic and other operating environment conditions. Stress tests are performed for both internal and regulatory purposes and serve an important role in:
- Understanding the risk profile of the Group;
- Evaluating whether there is sufficient capital or adequate liquidity under stressed conditions (ICAAP and ILAAP) so as to put in place appropriate mitigants;
- Evaluating of the Group’s strategy;
- Establishing or revising limits;
- Assisting the Group to understand the events that might push the Group outside its risk appetite.

The Group carries out the stress testing process through a combination of bottom-up and top-down approaches. Scenario and sensitivity analysis follows a bottom-up approach, whereas reverse stress testing follows a top- down approach. If the stress testing scenarios reveal vulnerability to a given set of risks, management makes recommendations to the Board, through RC, for remedial measures or actions. The Group’s stress testing programme embraces a range of forward looking stress tests and takes all the Group’s material risks into account. These key internal exercises include:
* Stress testing undertaken in support of the Internal Capital Adequacy Assessment Process (ICAAP). Quarterly ICAAP reviews are also undertaken.
* Stress testing applied to the funding and liquidity plan in support of the Internal Liquidity Adequacy Assessment Process (ILAAP) to formally assess the Group’s liquidity risks. Quarterly ILAAP reviews are also undertaken.
* Annual recovery stress tests which use scenarios to assess the adequacy of recovery indicators of both capital and liquidity in identifying the recovery plan options used to exit that stress;
* Ad hoc stress testing as and if required, including in response to regulatory requests.

Other business and specific risk type stress tests

The Market and Liquidity Risk Department performs additional stress tests, which include the following:
- Monthly stress testing for interest rate risk (2% shock on Economic Value (EV));
- Quarterly stress testing for interest rate risk (2% shock on Net Interest Income (NII));
- Quarterly stress testing for interest rate risk (based on the six predefined Basel interest rate scenarios which involve flattening, steepening, short up, short down, parallel up, parallel down shocks);
- Quarterly stress testing on items that are marked to market: impact on profit/loss and reserves is indicated from changes in interest rates and prices of bonds and equities.

ICAAP

The ICAAP is a process whose main objective is to assess the Group’s capital adequacy in relation to the level of underlying material risks that may arise from pursuing the Group’s strategy or from changes in its operating environment. More specifically, the ICAAP analyses, assesses and quantifies the Group’s risks, establishes the current and future capital needs for the material risks identified and assesses the Group’s absorption capacity under both the baseline scenario and stress testing conditions, aiming to assess whether the Group has sufficient capital, under both the base and stress case scenarios, to support its business and achieve its strategic objectives as per its Board-approved Risk Appetite and Strategy. The Group undertakes quarterly reviews of its ICAAP results as well as on an ad-hoc basis if needed, which are submitted to the ALCO and the RC, considering the latest actual and forecasted information. During the quarterly review, the Group’s risk profile is reviewed and any material changes/developments since the annual ICAAP exercise are assessed in terms of capital adequacy.

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1. Risk Management Framework (continued)

1.7 Risk measurement and reporting (continued)

The 2023 ICAAP is due for submission to the ECB on 28 March 2024. The 2023 quarterly ICAAP reviews indicated that the Group has sufficient capital and available mitigants to support its risk profile and its business and to enable it to meet its regulatory requirements, both under baseline and stressed conditions.

ILAAP

The ILAAP is a process whose main objective is to assess whether the volume and capacity of liquidity resources available to the Group are adequate to support its business model, to achieve its strategic objectives under both the base and severe stress scenarios, and to meet regulatory requirements, including the LCR and the NSFR. The Group undertakes quarterly reviews of its ILAAP results through quarterly liquidity stress tests which are submitted to the ALCO and the RC, where actual and forecasted information is considered. Any material changes since the year-end are assessed in terms of liquidity and funding. The 2023 ILAAP is due for submission to the ECB on 28 March 2024. The 2023 quarterly ILAAP reviews indicated that the Group maintains liquidity resources which are adequate to ensure its ability to meet obligations as they fall due under ordinary and stressed conditions.

1.8. 2023 ECB SREP Stress Test

The Group participated in the ECB SREP Stress Test of 2023. The stress test measures how banks would fare in a hypothetical adverse economic scenario, which assumes a prolonged period of low growth, elevated interest rates and high inflation. It is not a ‘pass-or-fail’ exercise, and no threshold is set to define the failure or success of banks. Instead, the findings of the stress test will feed into the ongoing supervisory dialogue, in which supervisors explain their assessment to banks and discuss potential measures to address any shortcomings. The ECB published on 28 July 2023 the results of the stress test. As per the relevant ECB press release ‘Capital depletion at the end of the three-year horizon was lower than in previous stress tests’. This was mainly due to banks overall being in better shape going into the exercise, with higher-quality assets and stronger profitability.

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1. Risk Management Framework (continued)

1.8. 2023 ECB SREP Stress Test (continued)

By its standard procedures, the ECB considers the quantitative performance in the adverse scenario as an input when reconsidering the level of the Pillar II Guidance in its 2023 SREP assessment and the qualitative performance as one aspect when holistically reviewing the Pillar II Requirement. The stress test was based on a static balance sheet approach, thus using the Group’s financial and capital position as at 31 December 2022 as a starting point. The results for the Group, as published by the ECB, are presented below:

High - level individual results by range

Scenario sensitivities: 2023 - 2025 projections adverse scenario, FL (delta over total REA FL 2022) Institution Sample Maximum CET1 ratio (FL) depletion by ranges Minimum CET1 ratio (FL) by ranges Minimum Tier 1 leverage ratio (FL) by ranges Delta projected NII adverse vs. baseline scenario (in %) Delta projected LLPs adverse vs. baseline scenario (in %) Delta projected profit/ loss adverse vs. base-line scenario (in %)
Bank of Cyprus Holdings Public Limited Company SSM 300 to 599 bps 8% < CET1R < 11% 5% < LR < 6% -3.7% 4.4% -9.0%

In terms of the Group’s results, the capital depletion of the CET1 FL ratio over the 3-year horizon in the adverse scenario was in the range of 300 to 599 basis points as indicated above, compared to 600 to 899 basis points in the 2021 stress test, and compares well with the average 480 basis points for the 98 ECB stress-tested banks.

1.9

The Group is participating in the Fit-for-55 exercise. The Group is also participating in the European Banking Authority (“EBA”) “Fit-for-55” climate risk scenario analysis exercise.The one-off exercise is part of the new mandates received by the EBA in the scope of the European Commission's Renewed Sustainable Finance Strategy. Under the European Green Deal, all 27 EU Member States committed to turning the EU into the first climate-neutral continent by 2050 and pledged to reduce emissions by at least 55% by 2030, compared to 1990 levels. The One-off Fit-for-55 climate risk scenario analysis aims at assessing the resilience of the financial sector in line with the Fit-for-55 package and to gain insights into the capacity of the financial system to support the transition to a lower carbon economy under conditions of stress.

1.10 The Group is participating in the ECB Cyber Resilience Stress Test

The Group is participating in the cyber resilience stress test exercise being conducted by the ECB in the first half of 2024. The aim is to assess the cyber-resilience framework for all SSM Significant Institutions. The exercise will assess how banks respond to and recover from a cyberattack, rather than their ability to prevent it. The insights gained will be used for the wider supervisory assessment in 2024. Supervisors will discuss the findings and lessons learned with each bank as part of the 2024 Supervisory Review and Evaluation Process.

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2. Recovery and resolution planning

The Group’s recovery plan sets out the arrangements and measures that the Group could adopt in the event of severe financial stress to restore the Group to long term viability. A suite of indicators and options are included in the Group’s recovery plan, which together present the identification of stress events and the tangible mitigating actions available to the Group to restore viability. The Group’s recovery plan is approved by the Board on the recommendation of the RC and ALCO. The Group resolution plan is prepared by the Single Resolution Board in cooperation with the National Resolution Authority (Central Bank of Cyprus). The resolution plan describes the Preferred Resolution Strategy (PRS), in addition to ensuring the continuity of the Group’s critical functions and the identification and addressing of any impediments to the Group’s resolvability. The PRS for the Group is a single point of entry bail-in via BOC PCL. The resolution authorities also determine the Minimum Requirements for own funds and Eligible Liabilities (MREL) corresponding to the loss absorbing capacity necessary to execute the resolution.

3. Risk Culture

A robust risk culture is a substantial determinant of whether the Group will be able to successfully execute its strategy within its defined risk appetite. An action plan towards the implementation of a firm-wide risk culture is in place across the Group and RMD has a leading role in it. The action plan includes, among other, the measurement of risk culture, both at bank wide and divisional level, through a specific Risk Culture Dashboard, the communication of a series of topics aiming at re-enforcing risk culture and the provision of specific training for areas such as credit underwriting and other risk management related topics.

4. Principal Risks

As part of its business activities, the Group faces a variety of risks. The principal and other risks faced by the Group are described below as well as the way these are identified, assessed, managed and monitored by the Group, including the available mitigants. The risks described below, should not be regarded as a complete and comprehensive statement of all potential risks, uncertainties or mitigants as other factors either not yet identified or not currently material, may also adversely affect the Group.

4.1 Credit Risk

Credit risk is defined as the current or prospective risk to earnings and capital arising from an obligor’s failure to meet the terms of any contract with the Group (actual, contingent or potential claims both on and off balance sheet) or failure to perform as agreed. Within the general definition of credit risk, the Group identifies and manages the following types of risk:

  • Counterparty credit risk (CCR): the Group’s credit exposure with other counterparties. The risk of losses arising as a result of the counterparty not meeting their contractual obligations in full and on time.
  • Settlement risk: the risk that a counterparty fails to deliver the terms of a contract with the Group.
  • Issuer risk: the risk to earnings arising from a credit deterioration of an issuer of instruments in which the Group has invested.
  • Concentration risk: the risk that arises from the uneven distribution of exposures (i.e. credit concentration) to individual borrowers or by industry, collateral, product, currency, economic sector or geographical region.
  • Country risk: the Group’s credit exposure arising from lending and/or investment or the presence of the Group to a specific country.

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4. Principal Risks (continued)

4.1 Credit Risk (continued)

In order to manage these risks the Group has a Credit Risk Management function within RMD that:

  • Develops policies, guidelines and approval limits necessary to manage and control or mitigate the credit and concentration risk in the Group. These documents are reviewed and updated at least annually, or earlier if deemed necessary, to reflect any changes in the Group’s risk appetite and strategy and consider the market environment or any other major changes from external or internal factors that come into effect;
  • Assesses credit applications before their submission for approval to Credit Committee 3 / the RC / the Board from an independent credit risk perspective and prepares recommendations with suggestions to improve credit proposals and mitigate credit risk;
  • Participates as an observer in the Credit Committee 3 and in specific cases that fall under the approving authority of Corporate Sanctioning;
  • Sets KRIs for monitoring the loan portfolio quality and adopts a proactive monitoring approach for such risks;
  • Measures the expected credit losses in a prudent way in order to have a fair representation of the loan book in the financial statements of the Group

The Group sets and monitors Risk Appetite limits relating to credit risk. Furthermore, a limits framework is in place in relation to the credit granting process and its structure and also the general rules are documented in the Group’s Lending Policy. Relevant circulars and guidelines are in place that provide limits and parameters for the approval of credit applications and related credit limits. The Group has an established Credit Committee (Credit Committee 3) which is comprised of members from various Group divisions outside RMD to ensure independence of opinion. Applications falling outside the approval limits of Credit Committee 3 are submitted to the RC or the Board, depending on the total exposure of the customer group. The Group has adopted methodologies and techniques for credit risk identification. These methodologies are revised and modified whenever deemed necessary to reflect changes in the financial environment and adjusted to be in line with the Group’s overall strategy and its short-term and long-term objectives. The Group dedicates considerable resources to assess credit risk and to correctly reflect the value of its on- balance and off-balance sheet exposures in accordance with regulatory and accounting guidelines. This process can be summarised in the following stages:

  • Analysing performance and asset quality
  • Measuring exposures and concentrations
  • Raising allowances for impairment

Furthermore, post-approval monitoring is in place to ensure adherence to both, terms and conditions set in the approval process and credit risk policies and procedures. A key aspect of credit risk is credit risk concentration which is defined as the risk that arises from the uneven distribution of exposures to individual borrowers, specific industry or economic sectors, geographical regions, product types or currencies. The monitoring and control of concentration risk is achieved by limit setting (e.g. sector and name limits) and reporting them to senior management.

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4. Principal Risks (continued)

4.1 Credit Risk (continued)

Approved policies and procedures are in place for the approval of Credit and Settlement Limits per counterparty based on the business needs, current exposures and investment plans. Counterparty credit and settlement limits for Treasury transactions are monitored real-time through the Treasury front to back system. With the aim of identifying credit risk at an early stage, a number of key reports are prepared for the EXCO and / or the Board. Indicatively, these include a credit quality dashboard which analyses, among others, the overall loan book performance, forborne facilities, the performance of new lending, specific products or portfolios, new forbearances and modifications and other portfolio quality KPIs.

Country Risk

Country Risk refers to the possibility that borrowers of a particular country may be unable or unwilling to fulfill their foreign obligations for reasons beyond the usual risks which arise in relation to all lenders. Country risk affects the Group via its operation in other countries and also via investments in other countries (Money Market (MM) placements, bonds, shares, derivatives, etc.). In addition, the Group is indirectly affected by credit facilities provided to customers for their international operations or due to collateral in other countries. In this respect, country risk is considered in the risk assessment of all exposures, both on-balance sheet and off-balance sheet.# Country risk exposures are the aggregation of the various on-balance sheet and off-balance sheet exposures including investments in bonds, money market placements, loans by or guarantees to residents of a country, letters of credit, properties etc. The Group monitors country risk on a quarterly basis by reporting to ALCO country exposures compared to country limits. The Board, through the RC is also informed on a regular basis and at least annually, on any limit breaches. The country limits are allocated based on the CET1 capital of the Group, the country's credit rating and internal scoring.

Credit Risk Mitigation

The fundamental lending principle of the Group is to approve applications and provide credit facilities only when the applicant has the ability to pay and where the terms of these facilities are consistent with the customers’ income and financial position, independent of any collateral that may be assigned as security and in full compliance with all external laws, regulations, guidelines, internal codes of conduct and other internal policies and procedures. The value of collateral is not a decisive factor in the Group’s assessment and approval of any credit facility since collaterals may only serve as a secondary source of repayment in case of default. Collaterals are used for risk mitigation. Collaterals are considered as an alternative means of debt recovery in case of default. Collateral by itself is not a predominant criterion for approving a loan, with the exception of when the loan agreement envisages that the repayment of the loan is based on the sale of the property pledged as collateral or liquid collateral provided (e.g. cash). The Group’s requirements around completion, valuation and management of collateral are set out in appropriate Group policies. Credit risk mitigation is also implemented through a number of policies, procedures, guidelines circulars and limits. Policies are approved by the RC and include the:

  • Lending Policy
  • Write-off policy
  • Concentration Risk Policy
  • Valuation Policy
  • Credit Risk Monitoring Policy
  • Environmental & Social Policy
  • Asset Acquisition and Disposal Policy
  • Loan Syndication Policy
  • Green Lending Policy
  • Shipping Finance Policy

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Risk and Capital Management Report 63

4. Principal Risks (continued)

4.1 Credit Risk (continued)

Systems

The effective management of the Group’s credit risk is achieved through a combination of training and specialisation as well as appropriate credit risk assessment (risk rating) systems. The Group aims to continuously upgrade the systems and models used in assessing the creditworthiness of Group customers. Additionally the Group continuously upgrades the systems and models for the assessment of credit risk aiming to correctly reflect the value of its on-balance and off-balance sheet exposures in accordance with regulatory and accounting guidelines. Further information and analysis relating to credit risk is set out in Note 44 of the Consolidated Financial Statements. Furthermore, the Group’s significant judgements, estimates and assumptions regarding the determination of the level of provisions for impairment/expected credit losses (ECLs) are set out in Note 5 ‘Significant and other judgements, estimates and assumptions’ of the Consolidated Financial Statements.

The analysis of loans and advances to customers in accordance with the EBA standards is presented below.

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4.1 Credit Risk (continued)

The tables below present the analysis of loans and advances to customers in accordance with the EBA standards.

31 December 2023

€000 €000 €000 €000 €000 €000 €000 €000
Gross loans and advances to customers Accumulated impairment, accumulated negative changes in fair value due to credit risk and provisions Of which: NPEs Of which exposures with forbearance measures Accumulated impairment, accumulated negative changes in fair value due to credit risk and provisions Of which: NPEs Of which exposures with forbearance measures Total exposures with forbearance measures
Group gross customer loans and advances 1, 2
Of which: NPEs
Of which exposures with forbearance measures
Total exposures with forbearance measures
Of which: NPEs
Loans and advances to customers
General governments 35,249 - - - 6 - - -
Other financial corporations 253,077 805 1,201 448 4,247 378 308 305
Non-financial corporations 4,931,801 155,212 258,469 95,156 91,640 61,097 37,355 33,472
Of which: Small and Medium sized Enterprises 3 (SMEs) 3,017,909 125,600 161,086 69,551 66,104 48,370 25,743 22,814
Of which: Commercial real estate 3 3,567,684 136,152 228,516 90,842 66,458 50,862 33,774 31,716
Non-financial corporations by sector
Construction 484,893 24,873 8,585
Wholesale and retail trade 869,753 37,739 22,936
Accommodation and food service activities 1,169,399 14,310 9,657
Real estate activities 1,019,544 40,296 23,461
Manufacturing 359,874 3,852 4,589
Other sectors 1,028,338 34,142 22,412
Households 4,781,114 207,883 196,070 96,019 83,560 58,962 30,330 25,227
Of which: Residential mortgage loans 3 3,726,056 169,734 173,407 83,445 52,863 39,732 25,119 20,849
Of which: Credit for consumption 3 590,945 29,347 21,312 12,704 21,108 13,357 4,897 4,157
Total on-balance sheet 10,001,241 363,900 455,740 191,623 179,453 120,437 67,993 59,004
  1. Excluding loans and advances to central banks and credit institutions.
  2. The residual fair value adjustment on initial recognition (which relates mainly to loans acquired from Laiki Bank and is calculated as the difference between the outstanding contractual amount and the fair value of loans acquired and bears a negative balance) is considered as part of the gross loans, therefore decreases the gross balance of loans and advances to customers.
  3. The analysis shown in lines ‘non-financial corporations’ and ‘households’ is non-additive across all categories as certain customers could be in both categories.

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Risk and Capital Management Report 65

4.1 Credit Risk (continued)

31 December 2022

€000 €000 €000 €000 €000 €000 €000 €000
Gross loans and advances to customers Accumulated impairment, accumulated negative changes in fair value due to credit risk and provisions Of which: NPEs Of which exposures with forbearance measures Accumulated impairment, accumulated negative changes in fair value due to credit risk and provisions Of which: NPEs Of which exposures with forbearance measures Total exposures with forbearance measures
Group gross customer loans and advances 4, 5
Of which: NPEs
Of which exposures with forbearance measures
Total exposures with forbearance measures
Of which: NPEs
Loans and advances to customers
General governments 39,766 - - - 25 - - -
Other financial corporations 186,281 3,202 11,665 2,825 6,008 2,332 2,453 2,250
Non-financial corporations 5,134,784 144,522 950,499 91,100 100,265 69,212 53,940 44,957
Of which: Small and Medium sized Enterprises 6 (SMEs) 3,492,414 84,493 449,891 33,140 53,939 33,882 17,643 11,683
Of which: Commercial real estate 6 3,975,290 120,445 895,971 80,980 76,385 58,414 47,047 41,152
Non-financial corporations by sector
Construction 549,921 11,949 13,319
Wholesale and retail trade 909,438 20,783 15,907
Accommodation and food service activities 1,164,979 20,824 9,543
Real estate activities 1,108,581 20,281 19,738
Manufacturing 392,843 9,429 4,033
Other sectors 1,009,022 61,256 37,725
Households 4,770,863 260,629 290,556 143,140 72,144 54,643 37,362 32,087
Of which: Residential mortgage loans 6 3,785,834 220,354 253,794 125,994 45,805 37,616 29,759 25,751
Of which: Credit for consumption 6 547,490 37,622 42,719 21,235 20,355 14,628 8,543 7,486
Total on-balance sheet 10,131,694 408,353 1,252,720 237,065 178,442 126,187 93,755 79,294
  1. Excluding loans and advances to central banks and credit institutions.
  2. The residual fair value adjustment on initial recognition (which relates mainly to loans acquired from Laiki Bank and is calculated as the difference between the outstanding contractual amount and the fair value of loans acquired and bears a negative balance) is considered as part of the gross loans, therefore decreases the gross balance of loans and advances to customers.
  3. The analysis shown in lines ‘non-financial corporations’ and ‘households’ is non-additive across all categories as certain customers could be in both categories.

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Risk and Capital Management Report 66

4. Principal Risks (continued)

4.2 Market Risk

Market Risk is defined as the current or prospective risk to earnings and capital arising from adverse movements in interest rates, currency / foreign exchange rates and from any other changes in market prices. The main types of market risk to which the Group is exposed to are listed below:

a. Interest Rate Risk in the Banking Book (IRRBB);
b. Currency / foreign exchange rates risk;
c. Securities price risk (bonds, equities);
d. Properties risk;

Each of the risks above is defined and further analysed in the subsections below. Furthermore, additional information relating to Market risk is set out in Note 45 of the Consolidated Financial Statements.

The management of market risk in the Group is governed by the Group’s Risk Appetite Statement approved by the Board and by the Market Risk Policy, approved by the RC. These are supplemented by a range of approved limits and controls as per Market Risk Limits document approved by the Board. The Group has an established governance structure for market risk. Market risk is measured using portfolio sensitivity analysis, Value at Risk (‘VaR’) and stress testing measures. Measurement and reporting to management body and committees are performed on a frequent basis.# BANK OF CYPRUS HOLDINGS GROUP

Annual Financial Report 2023

Risk and Capital Management Report

4. Principal Risks (continued)

4.2 Market Risk (continued)

Interest Rate Risk in the Banking Book

Interest rate risk in the banking book (“IRRBB”) is the current or prospective risk to both the earnings and capital of the Group as a result of adverse movements in interest rates. The four components of interest rate risk are: repricing risk, yield curve risk, basis risk and option risk.

Repricing risk is the risk of loss of net interest income or economic value as a result of timing mismatch in the repricing of assets, liabilities and off balance sheet items. Yield curve risk arises from changes in the slope and the shape of the yield curve. Basis risk is the risk of loss of net interest income or economic value as a result of imperfect correlation between different reference rates. Option risk arises from options, including embedded options, e.g. consumers redeeming fixed rate products when market rates change.

The Group does not operate any trading book and thus all interest rate exposure arises from the banking book. In order to manage interest rate risk, the Group sets a one year limit on the maximum reduction of the net interest income. Limits are set as a percentage of Group Tier 1 capital and as a percentage of Group annual net interest income (when positive). There are different limits for Euro and USD. Whilst limit breaches must be avoided at all times, any such occurrence is reported to the relevant authorities (ALCO and / or RC) and mitigating actions are put in place. Monthly monitoring is provided to the ALCO. Treasury Division is responsible for managing the interest rate exposure of the Group. Corrective actions are taken by Treasury Division with a view of minimizing the risk exposure and in any event to restrict exposure within limits.

Currency/foreign exchange rates risk

Currency/foreign exchange rates risk is the risk that the fair value of future cash flows of a financial instrument will fluctuate because of changes in foreign exchange rates.

In order to limit the risk of loss from adverse fluctuations in foreign exchange rates, overall Intraday and Overnight open currency position limits have been set. These internal limits are small compared to the maximum permissible by the CBC. Internal limits serve as a trigger to management for avoiding regulatory limit breaches. Due to the fact that there is no Foreign Exchange Trading Book, VaR (Value at Risk) is calculated on a monthly basis on the position reported to the CBC. Intraday and overnight FX position limits are monitored daily and the open foreign currency position or any breaches are reported to ALCO and to the RC on a monthly basis. Treasury Division is responsible for managing the foreign currency open position of the Group emanating from its balance sheet. The foreign currency position emanating from customer transactions is managed by the Treasury Sales Unit of Global Markets & Treasury Sales Department. Treasury Division is also responsible for hedging the foreign currency open positions of the foreign non-banking units of the Group.

Equities Price Risk

The risk of loss from changes in the price of equity securities arises when there is an unfavorable change in the prices of equity securities held by the Group as investments. The Group holds equity and fund investments on in its balance sheet. The equity portfolio mainly relates to certain legacy positions acquired through loan restructuring activity and specifically through debt for equity swaps, whereas the fund portfolio mainly relates to investments held by the insurance operations of the Group. The policy is to manage the current equity portfolio with the intention to run it down by selling all positions for which there is a market. No new purchases of equities are allowed without ALCO approval. Nevertheless, new equities may be obtained from repossessions of collateral for loans. Analysis of equity and fund holdings are reported to ALCO on a quarterly basis. The RC is also updated on a quarterly basis. Analysis of the positions the Group maintains as at 31 December 2023 is presented in Note 20 of the Consolidated Financial Statements.

Debt Securities Price Risk

Debt securities price risk is the risk of loss as a result of adverse changes in the prices of debt securities held by the Group. Debt security prices change as the credit risk of the issuers changes and/or as the interest rates of fixed rate securities change. The Group invests a significant part of its liquid assets in debt securities. Changes in the prices of debt securities classified as investments at FVPL, affect the profit or loss of the Group, whereas changes in the value of debt securities classified as FVOCI affect directly the equity of the Group. Debt securities classified as HTC are held at amortised cost. Debt security investment limits exist at RAS level governing the level of riskiness of the overall portfolio. Credit limits per issuer are also in place. Limit monitoring is performed on a daily basis by the Market & Liquidity Risk Unit. Any breaches are reported following the escalation process depending on the limit breach. The debt security portfolio is managed by the Treasury Division and governed by the Bond Investment Policy. The annual bond investment strategy is proposed by Treasury and approved by ALCO. Treasury proceeds with bond investment amounts as approved through the Financial Plan which are within the Bond Investment Policy and within limits and parameters set in the various policies and frameworks. Analysis of the positions the Group maintains as at 31 December 2023 is presented in Note 20 of the Consolidated Financial Statements.

Property Price Risk

Property price risk is the risk that the value of property will decrease, either as a result of:
* Changes in the demand for, and prices of, Cypriot real estate; or
* Regulatory requests which may increase the capital requirements for stock of property

The Group is exposed to the risk of negative changes in the fair value of property which is held either for own use, as stock of property or as investment property. Stock of property has been predominately acquired in exchange of debt with a clear plan and intention to be disposed of in line with the Group’s strategy. The Group has in place a number of actions to manage and monitor the exposure to property risk as indicated below:
* It has an established Real Estate Management Unit (REMU), a specialised division to manage, promote and monetise the repossessed portfolio, including other non-core assets, through appropriate real estate disposal initiatives;
* It has placed great emphasis on the efficient and quick disposal of on-boarded properties and in their close monitoring and regular reporting. RAS indicators and other KPIs are in place monitoring REMU properties in terms of value, aging, and sales levels;
* It assesses and quantifies property risk as one of the material risks for ICAAP purposes under both the normative and economic perspective;
* It monitors the changes in the market value of the collateral and, where necessary, requests the pledging of additional collateral in accordance with the relevant agreement;
* As part of the valuation process, assumptions are made about the future changes in property values, as well as the timing for the realisation of collateral, taxes and expenses on the repossession and subsequent sale of the collateral as well as any other applicable haircuts;
* For the valuation of properties owned by the Group, judgement is exercised which takes into account available reference points, such as comparable market data, expert valuation reports, current market conditions and application of appropriate illiquidity haircuts where relevant.

4.3 Liquidity and Funding Risk

Liquidity risk is the risk that the Group does not have sufficient financial resources to meet its commitments as they fall due. This risk includes the possibility that the Group may have to raise funding at high cost or sell assets at a discount to fully and promptly satisfy its obligations. Funding risk is the risk that the Group does not have sufficiently stable sources of funding or access to sources of funding may not always be available at a reasonable cost and thus the Group may fail to meet its obligations, including regulatory requirements (e.g. MREL). Further information relating to Group risk management in relation to liquidity and funding risk is set out in Note 46 of the Consolidated Financial Statements. Additionally, information on encumbrance and liquidity reserves is provided below.

4.3.1 Encumbered and unencumbered assets

Asset encumbrance arises from collateral pledged against secured funding and other collateralised obligations. An asset is classified as encumbered if it has been pledged as collateral against secured funding and other collateralised obligations and, as a result, is no longer available to the Group for further collateral or liquidity requirements. The total encumbered assets of the Group amounted to €3,681,929 thousand as at 31 December 2023 (2022: €3,631,269 thousand).

An asset is classified as unencumbered if it has not been pledged as collateral against secured funding and other collateralised obligations. Unencumbered assets are further analysed into those that are available and can potentially be pledged and those that are not readily available to be pledged.As at 31 December 2023, the Group held €20,640,651 thousand (2022: €19,468,233 thousand) of unencumbered assets that can potentially be pledged and can be used to support potential liquidity funding needs and €717,575 thousand (2022: €659,311 thousand) of unencumbered assets that are not readily available to be pledged for funding requirements in their current form. The table below presents an analysis of the Group’s encumbered and unencumbered assets and the extent to which these assets are currently pledged for funding or other purposes. The carrying amount of such assets is disclosed below:

31 December 2023
Encumbered Unencumbered Total
Pledged as collateral Which can potentially be pledged Which are not readily available to be pledged
€000 €000 €000 €000
Cash and other liquid assets 72,800 9,890,350 439,353
Investments 260,011 3,419,445 15,953
Loans and advances to customers 3,349,118 6,229,383 243,287
Property - 1,101,473 18,982
Total on-balance sheet 3,681,929 20,640,651 717,575
31 December 2022
Encumbered Unencumbered Total
Pledged as collateral Which can potentially be pledged Which are not readily available to be pledged
€000 €000 €000 €000
Cash and other liquid assets 73,557 9,391,365 307,147
Investments 284,343 2,393,796 25,564
Loans and advances to customers 3,273,369 6,397,745 282,138
Property - 1,285,327 44,462
Total on-balance sheet 3,631,269 19,468,233 659,311

Encumbered assets primarily consist of loans and advances to customers and investments in debt securities. These are mainly pledged for the funding facilities of the European Central Bank (ECB) and for the covered bond (Notes 29 and 46 of the Consolidated Financial Statements for the year ended 31 December 2023 respectively). Encumbered assets include cash and other liquid assets placed with banks as collateral under ISDA agreements which are not immediately available for use by the Group but are released once the transactions are terminated. Cash is mainly used to cover collateral required for (i) derivatives and (ii) trade finance transactions and guarantees issued. It may also be used as part of the supplementary assets for the covered bond.

BOC PCL maintains a Covered Bond Programme set up under the Cyprus Covered Bonds legislation and the Covered Bonds Directive of the Central Bank of Cyprus (CBC). Under the Covered Bond Programme, BOC PCL has in issue covered bonds of €650 million secured by residential mortgages originated in Cyprus. The covered bonds have a maturity date on 12 December 2026 and interest rate of 3-months Euribor plus 1.25% payable on a quarterly basis. On 9 August 2022, BOC PCL proceeded with an amendment to the terms and conditions of the covered bonds following the implementation of Directive (EU) 2019/2162 in Cyprus. The covered bonds are listed on the Luxemburg Bourse and have a conditional Pass-Through structure. All the bonds are held by BOC PCL. The covered bonds are eligible collateral for the Eurosystem credit operations and are placed as collateral for accessing funding from the ECB.

Unencumbered assets which can potentially be pledged include debt securities and Cyprus loans and advances which are less than 90 days past due. Balances with central banks are reported as unencumbered and can be pledged, to the extent that there is excess available over the minimum reserve requirement. The minimum reserve requirement is reported as unencumbered not readily available to be pledged. Unencumbered assets that are not readily available to be pledged primarily consist of loans and advances which are prohibited by contract or law to be encumbered or which are more than 90 days past due or for which there are pending litigations or other legal actions against the customer, a proportion of which would be suitable for use in secured funding structures but are conservatively classified as not readily available for collateral. Properties whose legal title has not been transferred to the Company or a subsidiary are not considered to be readily available as collateral. Insurance assets held by Group insurance subsidiaries are not included in the table above or below as they are primarily due to the insurance policyholders.

The carrying and fair value of the encumbered and unencumbered investments of the Group as at 31 December 2023 and 31 December 2022 are as follows:

31 December 2023
Carrying value of encumbered investments Fair value of encumbered investments Carrying value of unencumbered investments Fair value of unencumbered investments
€000 €000 €000 €000 €000
Equity securities 0 0 144,016 144,016
Debt securities 260,011 250,480 3,291,383 3,303,818
Total investments 260,011 250,480 3,435,399 3,447,834
31 December 2022
Carrying value of encumbered investments Fair value of encumbered investments Carrying value of unencumbered investments Fair value of unencumbered investments
€000 €000 €000 €000 €000
Equity securities - - 194,841 194,841
Debt securities 284,343 265,696 2,224,519 2,150,383
Total investments 284,343 265,696 2,419,360 2,345,224

4.3.2 Liquidity regulation

The Group is required to comply with provisions on the Liquidity Coverage Ratio (LCR) under CRD IV/CRR (as supplemented by Delegated Regulations (EU) 2015/61), with the limit set at 100%. The Group must also comply with the Net Stable Funding Ratio (NSFR) calculated as per the Capital Requirements Regulation II (CRR II), with the limit set at 100%. The LCR is designed to promote the short-term resilience of a Group’s liquidity risk profile by ensuring that it has sufficient high-quality liquid resources to survive an acute stress scenario lasting for 30 days. The NSFR has been developed to promote a sustainable maturity structure of assets and liabilities.

As at 31 December 2023, the Group was in compliance with all regulatory liquidity requirements. As at 31 December 2023, the Group’s LCR stood at 359% (compared to 291% at 31 December 2022) and the Group’s NSFR stood at 158% (compared to 168% at 31 December 2022).

4.3.3 Liquidity reserves

The below table sets out the Group’s liquidity reserves:

31 December 2023 31 December 2022
Internal Liquidity Reserves Liquidity reserves as per LCR Delegated Regulation (EU) 2015/61 LCR eligible Internal Liquidity Reserves Liquidity reserves as per LCR Delegated Regulation (EU) 2015/61 LCR eligible
Level 1 Level 2A & 2B Level 1 Level 2A & 2B Level 1 Level 2A & 2B
€000 €000 €000 €000 €000 €000 €000
Cash and balances with central banks 9,428,052 9,428,052 - 9,379,888 9,379,888 -
Placements with banks 214,588 - - 55,825 - -
Liquid investments 3,299,967 2,801,667 354,128 1,827,698 1,344,032 214,800
Available ECB Buffer 92,088 - - 147,844 - -
Total 13,034,695 12,229,719 354,128 11,411,255 10,723,920 214,800

Internal Liquidity Reserves present the total liquid assets as defined in BOC PCL’s Liquidity Policy. Liquidity reserves as per LCR Delegated Regulation (EU) 2015/61 present the liquid assets as per the definition of the aforementioned regulation i.e., High-Quality Liquid Assets (HQLA). Balances in Nostro accounts and placements with banks are not included in Liquidity reserves as per LCR, as they are not considered HQLA (they are part of the LCR Inflows). Liquid investments under the Liquidity reserves as per LCR are shown at market values reduced by standard weights as prescribed by the LCR regulation. Liquid investments under Internal Liquidity Reserves include additional unencumbered liquid bonds which are shown at market values net of haircuts based on the ECB methodology and haircuts for the ECB eligible bonds, while for the non-ECB eligible bonds, a more conservative internally developed haircut methodology is used. Current available ECB buffer is not part of the Liquidity reserves as per LCR.

In March 2022, the ECB announced the steps for the gradual phasing out of the temporary pandemic collateral easing measures implemented during COVID-19 breakout. The gradual phasing out is scheduled to be concluded in three steps having started from July 2022 and will be completed by March 2024 and gives banks time to adapt to the adjustments to the collateral framework. In the first step in July 2022, the ECB halved the temporary reduction in collateral valuation haircuts across all assets from the previous 20% adjustment to 10%. In the second step, in June 2023, the ECB implemented a new valuation haircut schedule based on its pre- pandemic risk tolerance level for credit operations, phasing out the temporary reduction in collateral valuation haircuts completely. In the third and final step, in March 2024, the ECB will, in principle, phase out the remaining pandemic collateral easing measures.

4.4 Operational Risk

Operational risk is defined as the risk of direct or indirect impact/loss resulting from inadequate or failed internal processes, people, and systems or from external events. The Group includes in this definition compliance, legal and reputational risk. The Group recognises that the control of operational risk is directly related to effective and efficient management practices and high standards of corporate governance. To that effect, the management of operational risk is geared towards maintaining a strong internal control governance framework and managing operational risk exposures through a consistent set of management processes that drive risk identification, assessment, control and monitoring. The Group also maintains adequate insurance policies to cover for unexpected material operational losses.# Operational Risk Management (ORM) Framework

The Group has established an Operational Risk Management Framework which addresses the following objectives:

  • Raising operational risk awareness and building the appropriate risk culture,
  • Providing effective risk monitoring and reporting to the Group’s management at all levels in relation to the operational risk profile, so as to facilitate decision making for risk control activities,
  • Mitigating operational risk to ensure that operational losses do not cause material damage to the Group’s franchise and that the impact on the Group’s profitability and corporate objectives is contained, and
  • Maintaining a strong system of internal controls to ensure that operational incidents do not cause material damage to the Group’s franchise and have a minimal impact on the Group’s profitability and reputation.

Operational risks can arise from all business lines and from all activities carried out by the Group and are thus diverse in nature. To enable effective management of all material operational risks, the operational risk management framework adopted by the Group is based on the three lines of defence model, through which risk ownership is dispersed throughout the organisation. The key components of the Operational Risk Management Framework include the following:

Operational Risk Appetite

A defined Operational RAS is in place, which forms part of the Group RAS. Thresholds are applied for conduct and other operational risk related losses.

Risk Control Self-Assessment (RCSA)

A RCSA methodology is established across the Group. According to the RCSA methodology, business owners are requested to identify risks that arise primarily from the risk areas under the full Risk Taxonomy. Updating/enriching the risk register in terms of existing and potential new risks identified and their mitigation is an on-going process, sourced from RCSAs, but also from other risk and control assessments (RCAs) performed.

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Risk and Capital Management Report 73

4. Principal Risks (continued)

4.4 Operational Risk (continued)

Operational Risk Management (ORM) Framework (continued)

Incident recording and analysis

An operational risk event is defined as any incident where through the failure or lack of a control, the Group could actually or potentially have incurred a loss including circumstances whereby the Group could have incurred a loss, but in fact made a gain, as well as, incidents resulting in potential reputational or regulatory impact. Operational risk loss events are classified and recorded in the Group’s Risk and Compliance Management System (RCMS), which serves as an enterprise tool integrating all risk-control data (e.g. risks, loss incidents, KRIs) to provide a holistic view with regards to risk identification, corrective action and statistical analysis.

During the year ended 31 December 2023, 710 loss events with gross loss equal to or greater than €1,000 each were recorded including incidents of prior years (mostly legal cases) for which losses materialised in 2023 (2022: 466 loss events).

Key Risk Indicators (KRIs)

These are operational or financial variables, which track the likelihood and/or impact of a particular operational risk. KRIs serve as a metric, which may be used to monitor the level of particular operational risks.

Operational Risk Capital Requirements and ICAAP

Regulatory and economic capital requirements for operational risk are calculated using the Standardised Approach. Additional Pillar II Regulatory capital is calculated for operational risk on a scenario-based approach. Scenarios are built after taking into consideration the Key Risk Drivers, which are identified using a combination of methods and sources, through top-down and bottom-up approaches.

Training and awareness

The Group strives to continuously enhance its risk control culture and increase the awareness of its employees on operational risk issues through ongoing staff training (both through physical workshops and through e- learning).

Reporting

Important operational risks identified and assessed through the various tools/methodologies of the Operational Risk Management Framework, are regularly reported to top management, as part of overall risk reporting. More specifically, the CRO reports on risk to the EXCO and the RC on a monthly basis, while annual risk reports are submitted to the Regulators. Ad-hoc reports are also submitted to management, as needed.

4.4.1 Fraud Risk Management

The Group has a dedicated unit under the ORM Function, the Fraud Risk Management (FRM) unit, which is responsible for the oversight of internal and external fraud by:

  • Developing and maintaining a framework and supporting policies for the management of internal and external fraud risks;
  • Undertaking Specialised Fraud Risk Assessments and ensuring that divisions and business departments have a sound process for identifying new and emerging fraud risks;
  • Promoting and adopting automated / alert-based systems and controls for the prevention and early detection of external and internal fraud;
  • Establishing structured Fraud Incident response management processes and plans;
  • Analysing data and emerging fraud trends for the proactive management of emerged fraud;
  • Providing direction through policy, education, tools and training;

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Risk and Capital Management Report 74

4.4 Operational Risk (continued)

4.4.1 Fraud Risk Management (continued)

  • Ensuring compliance with relevant regulations and assessing new regulations or amendments to existing ones with regards to fraud related issues, by performing regulatory gap analysis in cooperation with other related stakeholders.

Ongoing activities/initiatives towards further enhancements of FRM involved inter alia, the provision of fraud risks and emerged frauds awareness seminar to Group’s staff and top-management, and the further strengthening of external fraud prevention controls and framework, as a result of the customers’ accelerated shift towards digital channels and digital banking.

4.4.2 Third-Party Risk Management

The Group has a dedicated unit under the ORM Function, the Third-Party Risk Management unit, which is responsible to perform risk assessments on all outsourcing, strategic and intragroup arrangements of the Group. As part of the risk assessment, the team identifies and monitors the effective handling of any potential gaps/weaknesses. The risk assessment occurs prior to signing an outsourcing, strategic or intragroup arrangement as well as prior to their renewal, annually and upon any change of scope of service.

Third-Party and Outsourcing risk can arise from a third party's failure to provide the service as expected due to reasons such as inadequate capacity, technological failure, human error, unsatisfactory quality of service, unsatisfactory continuity of service and/or financial failure.

4.4.3 Business Continuity Risk Management (BCRM)

The Group has a dedicated unit under the ORM Function, the Business Continuity Risk Management unit, which provides direction and sets the overall framework to individual Business Units (BUs) to mitigate business continuity risks and minimize the impact of severe disruptive incidents such as natural disasters, loss of Information Technology Center, loss of electricity, pandemic etc.

5. Other principal risks and uncertainties

In addition to the risks described in section 4 above, further risks are also faced by the Group. These risks are described below as well as the way these are identified, assessed, managed and monitored by the Group, including the available mitigants.

Emerging risks are defined as new risks or existing risks that may escalate in a different way, with the potential to threaten the execution of the Group’s strategy or operations over a medium-term horizon. The Group is forward-looking in its risk identification processes to ensure emerging risks are identified. The internal and external risk environment of the Group as well as macro-themes are assessed to identify such emerging risks that may require escalation and implementation of suitable mitigation actions. Half-year reporting of emerging risks to the RC and the EXCO is performed to ensure all significant risks are escalated effectively for discussion and action.

The main emerging risks currently considered by the Group are Geopolitical Risk, Digital Transformation and Climate and Environment Risks all of which are also principal risks and are further described below.

The risks described, should not be regarded as a complete and comprehensive statement of all potential risks, uncertainties or mitigants, as other factors either not yet identified or not currently material, may also adversely affect the Group.

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Risk and Capital Management Report 75

5. Other principal risks and uncertainties (continued)

5.1 Business Model and Strategic Risk

Business model and strategic risk is the risk of not achieving the Group Strategy and business goals and arises from changes in the external environment including economic trends and competition, and their underlying factors or enablers such as geopolitical influences and regulatory changes and/or due to inadequate planning or implementation. The Group faces competition from domestic banks, international banks and financial technology companies operating in Cyprus and in other parts of Europe and insurance companies offering savings, insurance and investment products. Also, a possible deterioration of the macroeconomic environment stemming from the impact of inflationary pressures and the high interest rates or other factors could lead to adverse financial performance which could deplete capital resources.## 5. Other principal risks and uncertainties (continued)

5.2 Geopolitical Risk

Cyprus is a small, open, services-based economy, with a large external sector and high reliance on tourism and international business services. As a result, external factors which are beyond the control of the Group, including developments in the European Union and in the global economy, or in specific countries with which Cyprus maintains close economic and investment links, or in specific regions, can have a significant impact on domestic economic activity. A number of macro and market related risks, including weaker economic activity, a higher interest rate environment for longer, and higher competition in the financial services industry, could negatively affect the Group’s business environment, results and operations. Geopolitical tensions remain high as the war in Ukraine continues and the latest military conflict in the Middle East rages on, adding considerable uncertainty to the outlook for the global economy. The wider impact will depend on how these conflicts evolve in the future.

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Risk and Capital Management Report 76

5. Other principal risks and uncertainties (continued)

5.2 Geopolitical Risk (continued)

The economic environment has evolved rapidly since February 2022 following Russia’s invasion in Ukraine. In response to the war in Ukraine, the EU, the UK and the US, in a coordinated effort joined by several other countries imposed a variety of financial sanctions and export controls on Russia, Belarus and certain regions of Ukraine as well as various related entities and individuals. As the war is prolonged, geopolitical tension persists and inflation remains elevated, impacted by soaring energy prices and disruptions in supply chains. This high inflation weighs on business confidence and consumers’ behaviour. In this context, the Group is closely monitoring the developments, utilising dedicated governance structures including a Crisis Management Committee as required and has assessed the impact the crisis has on the Group’s operations and financial performance. Amid the ongoing conflict in Gaza, there exists the potential of further escalation, with spillovers being felt in Lebanon and the Red Sea. This may translate to disruptions in the supply chain, including a shortage in goods and oil supplies, which could potentially have an impact on inflation. Having identified its exposure in terms of credit risk and market risk related to Israel, the Group has determined that its exposure is limited. The Group closely monitors the situation and remains vigilant to take any precautionary measures as required. In Cyprus, financial sector exposure to foreign markets has been reduced since the 2013 banking crisis. Although, there have been distinct improvements in Cyprus’ risk profile after the banking crisis, substantial risks remain. Cyprus’ overall country risk is a combination of sovereign, currency, banking, political and economic structure risk, influenced by external developments with substantial potential impact on the domestic economy. Given the above, the Group recognises that unforeseen political events can have negative effects on the Group’s activities, operating results, and market position. Interest rates in the US and the eurozone peaked in the third quarter as headline inflation continues to decline while core inflation proves stickier. Amidst a high interest rate environment, financial stability risks will remain elevated. The Group is continuously monitoring the current affairs and the impact of the forecasted macroeconomic conditions and geopolitical developments on the Group’s strategy to proactively manage emerging risks. Where necessary, bespoke solutions are offered to affected exposures and close monitoring on those is maintained. Furthermore, the Group includes related events in its stress testing scenarios in order to gain a better understanding of the potential impact.

5.3 Legal Risk

The Group may, from time to time, become involved in legal or arbitration proceedings which may affect its operations and results. Litigation risk arises from pending or potential legal proceedings and regulatory investigations against the Group (Information on pending litigation, claims, regulatory and other matters is disclosed in Note 38 of the Consolidated Financial Statements). In the event that legal issues are not properly dealt with by the Group, this may result in financial and/or reputational loss to the Group. The Group has procedures in place to ensure effective and prompt management of Legal risk including, among others, the risk arising from regulatory developments, new products and internal policies. The Legal Services department (LSD) monitors the pending litigation against the Group and assesses the probability of loss for each legal action against the Group based on International Accounting Standards. It also estimates the amount of potential loss where it is deemed as probable. Additionally, it reports pending litigation and latest developments to the Board.

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Risk and Capital Management Report 77

5. Other principal risks and uncertainties (continued)

5.4 Technology Risk

Technology risk arises from system downtimes impacting business operations and/or customer service. Downtimes may be caused by hardware or software failures due to malfunctions, failed processes, human error, or cyber incidents. Use of outdated, obsolete and unsupported systems increase this risk. The Group has in place a Technology strategy designed to support Business strategy and customer centric view. The strategy includes investments in skills and technology to minimize system downtimes and security risks, modernization of legacy applications, a risk-based approach to leverage the benefits of Cloud technologies, and investments in new and innovative applications to support business requirements. The Group implements a collaborative operating model to implement the technology initiatives that support Business strategy and its digital agenda. The Operating Model involves setting up cross-functional teams that combine Technical, Business and Risk skills for accelerated results. Where necessary, the Group engages with appropriate external experts to augment capacity and meet peak demand for technical initiatives while always maintaining good levels of internal skills and capacity. The Group’s policies, standards, governance and controls undergo ongoing review to ensure continued alignment with the Group’s Technology strategy, compliance with regulation and effective management of the associated risks.

5.5 Digital Transformation Risk

Digital transformation risk continues to be a principal and emerging risk, as banking models are rapidly evolving both locally and globally and available technologies have resulted in the customers’ accelerated shift towards digital channels. Money transmission, data driven integrated services and Digital Product Sales are rapidly evolving. How the Group adapts to these emerging developments could impact the realisation of its market strategies and financial plans. In the context of the overall business strategy, the Group assesses and develops its Digital Strategy and maintains a clear roadmap that provides for migration of transactions to the Digital Channels, full Digital and Digital Assisted Product Sales, and Self-service banking support services. The Group’s emphasis on the Digital Strategy is reflected in the Operating Model with a designated Chief Digital Officer supported by staff with the appropriate skills that work closely with Technology and Control functions to execute the strategy. The Group’s policies, standards, governance and controls undergo ongoing review to ensure continued alignment with the Group’s strategy for digital transformation and effective management of the associated risk.

5.6 Information security and cyber risk

Information security and cyber-risk is a significant inherent risk, which could cause a material disruption to the operations of the Group.# BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Risk and Capital Management Report 78

5. Other principal risks and uncertainties (continued)

5.6 Information security and cyber risk (continued)

The Group’s information systems have been and will continue to be exposed to an increasing threat of continually evolving cybercrime and data security attacks. Customers and other third parties to which the Group is significantly exposed, including the Group's service providers (such as data processing companies to which the Group has outsourced certain services), face similar threats. Current geopolitical tensions have also led to increased risk of cyber-attack from foreign state actors. The Group has an internal specialized Information Security team which constantly monitors current and future cyber security threats (either internal or external, malicious or accidental) and invests in enhanced cyber security measures and controls to protect, prevent, and appropriately respond against such threats to Group systems and information. The Group maintains an approved Group Information Security Policy that provides a set of standards, guidelines, controls, measures designed to achieve a desired level of information.

The Group also collaborates with industry bodies, the National Computer Security Incident Response Team (CSIRT) and intelligence-sharing working groups to be better equipped with the growing threat from cyber criminals. In addition, the Group maintains insurance coverage which covers certain aspects of cyber risks, and it is subject to exclusion of certain terms and conditions.

5.7 Regulatory Compliance Risk

The Group conducts its business subject to on-going regulation and the associated regulatory risk, including the effects of changes in the laws, regulations, policies, voluntary codes of practice and interpretations. Regulatory compliance risk is the risk of impairment to the organization’s business model, reputation and financial condition from failure to meet laws and regulations, internal standards and policies, and expectations of key stakeholders such as shareholders, customers, employees and society. Failure to comply with regulatory framework requirements or identify and plan for emerging requirements could lead to, amongst other things, increased costs for the Group, limitation on BOC PCL’s capacity to lend and could have a material adverse effect on the business, financial condition and results, operations and prospects of the Group. There is strong commitment by the management of the Group for an on-going and transparent dialogue with the Regulators of the Group (including the ECB, the CBC and others, such as CySec and CSE). The Regulatory Steering Group, chaired by the CEO and consisting of executive management, is regularly updated on Regulatory Compliance Risk matters, through the Regulatory Affairs Department, which obtains relevant information from Group Compliance, to ensure that all regulatory matters are brought to the attention of management in a timely manner. Regulatory compliance risks are identified and assessed using a combination of methods and sources as these are incorporated in the Group Compliance Policy which sets out the compliance framework that applies within BOC PCL and its subsidiaries in Cyprus and abroad. It sets out the business and legal environment applicable to the Group as well as the objectives, principles, and responsibilities for compliance and how these responsibilities are allocated and carried out at Group and Entity level. Furthermore, this Policy ensures that there are proper procedures in place for BOC PCL to comply with the requirements of the CBC Internal Governance Directive and the EBA Guidelines on Internal Governance. The Compliance Risk Assessment Methodology sets out the principles to assess compliance risks. The Compliance function identifies and communicates new and/or amended regulations, within the regulatory compliance universe to the relevant business areas for impact assessment and/or a regulatory gap analysis with the Compliance function as second line of defence to review and challenge.

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Risk and Capital Management Report 79

5. Other Principal Risks and uncertainties (continued)

5.7 Regulatory Compliance Risk (continued)

Appropriate tools and mechanisms are in place for identifying, assessing, monitoring, escalating and reporting compliance risks which, inter alia, include:

  • The assessment of periodic reports submitted by the network of its compliance liaisons;
  • The use of aggregated risk measurements such as compliance risk indicators;
  • Oversighting and challenging the regulatory risks identified by compliance liaisons and subsidiary compliance officers through the gap analysis of new or amended regulations, assessments of new or amended processes and procedures, project assessments, new or amended product/services assessments and any other ad-hoc assessments with regulatory impact such as new operating models, reorganisations etc., to ensure that compliance risks within the Group are managed effectively and recommending additional controls and corrective actions, where needed;
  • Oversighting the compliance risk assessment process followed by the compliance liaisons and subsidiary compliance officers and the monitoring of the implementation of mitigating actions for the management of identified risks;
  • Overseeing the complaints process and utilising customer complaints as a source of relevant information in the context of its general monitoring responsibilities;
  • Cooperating and exchanging information with other internal control and risk management functions on compliance matters, assessing any regulatory incidents, monitoring any mitigating actions to avoid reoccurrence and manage the risk and reporting to competent authorities incidents of non-compliance as per the relevant regulations;
  • Conducting periodic onsite/offsite reviews with applicable laws, rules, regulations and standards and providing recommendations / advise to management on measures to be taken to ensure compliance,
  • Investigating possible breaches of the compliance policy and regulatory framework and/or conducting investigations thereof, as requested by competent authorities with the assistance, if deemed necessary; of experts from within the institution such as experts from the Internal Audit function, Legal Services Department, Information Security Department or Fraud Risk Management unit.

Regulatory compliance risks are reported promptly to senior management and the management body in accordance with the guidelines of the CBC Internal Governance Directive.

5.8 Insurance risk and re-insurance risk

The Group, through its subsidiaries, EuroLife Ltd (‘EuroLife’) and General Insurance of Cyprus Ltd (‘Genikes Insurance’), provides life insurance and non-life insurance services, respectively, and is exposed to certain risks specific to these businesses. Insurance events are unpredictable and the actual number and amount of claims and benefits will vary from year to year from the estimate established using actuarial and statistical techniques. Insurance risk therefore is the risk that an insured event under an insurance contract occurs and uncertainty over the amount and the timing of the resulting claim exists. The above risk exposure is mitigated by the Group through the diversification across a large portfolio of insurance contracts. The variability of risks is also reduced by careful selection and implementation of underwriting strategy guidelines, as well as the use of reinsurance arrangements. Although the Group has reinsurance coverage, it is not relieved of its direct obligations to policyholders and is thus exposed to credit risk with respect to ceded insurance, to the extent that any reinsurer is unable to meet the obligations assumed under such reinsurance arrangements. For that reason, the creditworthiness of reinsurers is evaluated by considering their solvency and credit rating and reinsurance arrangements are monitored and reviewed to ensure their adequacy as per the reinsurance policy. In addition, counterparty risk assessment is performed on a frequent basis.

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Risk and Capital Management Report 80

5. Other Principal Risks and uncertainties (continued)

5.8 Insurance risk and re-insurance risk (continued)

Both EuroLife and Genikes Insurance perform their annual stress tests (ORSA) which aim to ensure, among others, the appropriate identification and measurement of risks, an appropriate level of internal capital in relation to each company’s risk profile, and the application and further development of suitable risk management and internal control systems.

5.9 Climate Related & Environmental Risks

Climate & Environmental matters is a growing agenda for financial institutions given the increasing effects of climate change globally and the sharp regulatory focus on addressing the resultant risks. The Group’s businesses, operations and assets could be affected by climate-related and environmental (C&E) risks over the short, medium and long term. The Group is committed to integrate C&E risk considerations into all relevant aspects of the decision-making, governance, strategy and risk management and has taken the necessary steps to achieve this. The Group applies the definition used in the Task Force on Climate-related Financial Disclosures (TCFD) for C&E risks whereby climate-related risks are divided into two major categories: (1) risks related to the transition to a lower-carbon economy (transition risks) and (2) risks related to the physical impacts of climate change (physical risks).# BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Risk and Capital Management Report 81

5. Other Principal Risks and uncertainties (continued)

5.9 Climate Related & Environmental Risks (continued)

Physical risk refers to the financial impact of a changing climate, including more frequent extreme weather events and gradual changes in climate, as well as of environmental degradation, such as air, water and land pollution, water stress, biodiversity loss and deforestation. Physical risk is categorised as “acute” when it arises from extreme events, such as droughts, floods and storms, and “chronic” when it arises from progressive shifts, such as increasing temperatures, sea-level rises, water stress, biodiversity loss, land use change, habitat destruction and resource scarcity. This can directly result in, for example, damage to property or reduced productivity, or indirectly lead to subsequent events, such as the disruption of supply chains.

Transition risk refers to an institution’s financial loss that can result, directly or indirectly, from the process of adjustment towards a lower-carbon and more environmentally sustainable economy. This could be triggered, for example, by a relatively abrupt adoption of climate and environmental policies, technological progress or changes in market sentiment and preferences. Accelerating climate change could lead to sooner than anticipated physical risk impacts to the Group and the wider economy and there is uncertainty in the scale and timing of technology, commercial and regulatory changes associated with the transition to a low carbon economy. The Group has put in place targets which set transparent ambitions on its climate strategy and decarbonization of its operations and portfolio aiming to achieve the transition to a net zero economy by 2050. An overall ESG strategy and working plan is thus in place to facilitate these ambitions and address ECB expectations. The Group also acknowledges the growing importance of environmental / nature-related risks which, as per the Task Force for Nature-related Financial Disclosures (TNFD), are defined as those potential threats posed to an organization arising from its own and the wider society’s dependencies and impacts on nature. These risks can be physical or transition risks, as defined below:

  • Physical risks arise when natural systems are compromised, due to the impact of climate.
  • Transition risks result from a misalignment between a company or investor’s strategy and management and its changing regulatory and policy landscape.

Dedicated teams both within Risk Management and Investor Relations & ESG Department, as well as other resources, have been mobilised across the Group and are engaged in various streams of work such as the measuring of own and financed emissions, the integration of C&E risk in the risk management framework and the enhancement of green products offering. Further information on C&E risks and its risk management is provided in the ESG Disclosures 2023 that form part of the Group’s Annual Financial Report for 2023, within part A ‘Task Force on Climate-related Financial Disclosures (TCFD)’.

6. Capital management

The primary objective of the Group’s capital management is to ensure compliance with the relevant regulatory capital requirements and to maintain healthy capital adequacy ratios to cover the risks of its business, support its strategy and maximise shareholders’ value. The capital adequacy framework, as in force, was incorporated through the Capital Requirements Regulation (CRR) and Capital Requirements Directive (CRD) which came into effect on 1 January 2014 with certain specified provisions implemented gradually. The CRR and CRD transposed the new capital, liquidity and leverage standards of Basel III into the European Union’s legal framework. CRR establishes the prudential requirements for capital, liquidity and leverage for credit institutions. It is directly applicable in all EU member states. CRD governs access to deposit-taking activities and internal governance arrangements including remuneration, board composition and transparency. Unlike the CRR, member states were required to transpose the CRD into national law and national regulators were allowed to impose additional capital buffer requirements.

On 27 June 2019, the revised rules on capital and liquidity (Regulation (EU) 2019/876 (CRR II) and Directive (EU) 2019/878 (CRD V)) came into force. As an amending regulation, the existing provisions of CRR apply, unless they are amended by CRR II. Certain provisions took immediate effect (primarily relating to Minimum Requirement for Own Funds and Eligible Liabilities (MREL)), but most changes became effective as of June 2021. The key changes introduced consist of, among others, changes to qualifying criteria for Common Equity Tier 1 (CET1), Additional Tier 1 (AT1) and Tier 2 (T2) instruments, introduction of requirements for MREL and a binding Leverage Ratio requirement (as defined in the CRR) and a Net Stable Funding Ratio (NSFR). The amendments that came into effect on 28 June 2021 are in addition to those introduced in June 2020 through Regulation (EU) 2020/873, which among others, brought forward certain CRR II changes in light of the COVID-19 pandemic. The main adjustments of Regulation (EU) 2020/873 that had an impact on the Group’s capital ratio relate to the acceleration of the implementation of the new SME discount factor (lower RWAs), extending the IFRS 9 transitional arrangements and introducing further relief measures to CET1 allowing to fully add back to CET1 any increase in ECL recognised in 2020 and 2021 for non-credit impaired financial assets and phasing in this starting from 2022 (phasing in at 25% in 2022, 50% in 2023 and 75% in 2024) and advancing the application of prudential treatment of software assets as amended by CRR II (which came into force in December 2020). In addition, Regulation (EU) 2020/873 introduced a temporary treatment of unrealized gains and losses on exposures to central governments, to regional governments or to local authorities measured at fair value through other comprehensive income which the Group elected to apply and implemented from the third quarter of 2020. This temporary treatment was in effect until 31 December 2022.

In October 2021, the European Commission adopted legislative proposals for further amendments to the CRR, CRD and the BRRD (the ‘2021 Banking Package’). Amongst other things, the 2021 Banking Package would implement certain elements of Basel III that have not yet been transposed into EU law. The 2021 Banking Package includes:

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6. Capital management (continued)

  • a proposal for a Regulation (sometimes known as ‘CRR III’) to make amendments to CRR with regard to (amongst other things) requirements on credit risk, credit valuation adjustment risk, operational risk, market risk and the output floor;
  • a proposal for a Directive (sometimes known as ‘CRD VI’) to make amendments to CRD with regard to (amongst other things) requirements on supervisory powers, sanctions, third-country branches and ESG risks; and
  • a proposal for a Regulation to make amendments to CRR and the BRRD with regard to (amongst other things) requirements on the prudential treatment of G-SII groups with a multiple point of entry resolution strategy and a methodology for the indirect subscription of instruments eligible for meeting the MREL requirements.

The 2021 Banking Package is subject to amendment in the course of the EU’s legislative process. In addition, in the case of the proposed amendments to CRD and the BRRD, their terms and effect will depend, in part, on how they are transposed in each member state. The European Council's proposal on CRR and CRD was published on 8 November 2022. During February 2023, the European Parliament’s ECON Committee voted to adopt Parliament’s proposed amendments to the Commission’s proposal. In June 2023, negotiators from the Council presidency and the European Parliament reached a provisional agreement on amendments to the Capital Requirements Regulation and the Capital Requirements Directive and were endorsed in December 2023 by the preparatory bodies of the Council and European Parliament. With the decisions taken by the Council and European Parliament preparatory bodies, the legal texts have now been published on the Council and the Parliament websites. Although still subject to legal revision and to the final vote in the Plenary, no changes in substance are expected until its adoption by the European Parliament by the second quarter of 2024. It is expected that the provisions will come into force on 1 January 2025; and certain measures are expected to be subject to transitional arrangements or to be phased in over time.

The Regulatory CET1 ratio of the Group as at 31 December 2023 stands at 17.4% and the Total Capital ratio at 22.4% on a transitional basis. The capital ratios as at 31 December 2023 include profits for the year ended 31 December 2023 and a deduction for the distribution in respect of 2023 earnings as described in Section ‘Distributions’ in the Directors Report included within the Annual Financial Report. Group’s adjusted recurring profitability is defined as the Group’s profit after tax before non-recurring items (attributable to the owners of the Company) taking into account distributions under other equity instruments, such as the annual AT1 coupon.

Minimum CET1 Regulatory Capital Requirements 2023 2022
Pillar I – CET1 Requirement 4.50% 4.50%
Pillar II – CET1 Requirement 1.73% 1.83%
Capital Conservation Buffer (CCB)* 2.50% 2.50%
Other Systematically Important Institutions (O-SII) Buffer** 1.50% 1.25%
Countercyclical Buffer (CcyB) 0.48% 0.02%
Minimum CET1 Regulatory Requirements 10.72% 10.10%

* Fully phased in as of 1 January 2019
** Increasing by 0.375%.# BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Risk and Capital Management Report 83

6. Capital management (continued)

Minimum Total Capital Regulatory Requirements
| | 2023 | 2022 |
| :------------------- | :------ | :------ |
| Pillar I – Total Capital Requirement | 8.00% | 8.00% |
| Pillar II – Total Capital Requirement | 3.08% | 3.26% |
| Capital Conservation Buffer (CCB) | 2.50% | 2.50% |
| Other Systematically Important Institutions (O-SII) Buffer
| 1.50% | 1.25% |
| Countercyclical Buffer (CcyB) | 0.48% | 0.02% |
|
Minimum Total Capital Regulatory Requirements | 15.56% | 15.03%* |

  • Fully phased in as of 1 January 2019
    ** Increasing by 0.375%. every year thereafter, until being fully implemented on 1 January 2025 at 2.25%.

The minimum Pillar I total capital requirement ratio of 8.00% may be met, in addition to the 4.50% CET1 requirement, with up to 1.50% by AT1 capital and with up to 2.00% by T2 capital. The Group is also subject to additional capital requirements for risks which are not covered by the Pillar I capital requirements (Pillar II add-ons). Applicable Regulation allows a part of the said Pillar II Requirements (P2R) to be met also with AT1 and T2 capital and does not require solely the use of CET1.

The capital position of the Group and BOC PCL as at 31 December 2023 exceeds both their Pillar I and their Pillar II add-on capital requirements. However, the Pillar II add-on capital requirements are a point-in-time assessment and therefore are subject to change over time. In the context of the annual SREP conducted by the ECB in 2022 and based on the final SREP decision received in December 2022 effective from 1 January 2023, the P2R has been revised to 3.08%, compared to the previous level of 3.26%. The revised P2R included a revised P2R add-on of 0.33%, compared to the previous level of 0.26%, relating to ECB’s prudential provisioning expectations. When disregarding the P2R add-on relating to ECB’s prudential provisioning expectations, the P2R is reduced from 3.00% to 2.75%. The ECB has also maintained the P2G unchanged. As of 30 September 2023, the amount corresponding to the abovementioned Pillar II add-on of 0.33% relating to ECB’s prudential provisioning expectations is being deducted from CET1 capital and therefore the Pillar II requirement decreased to 2.75% as of 1 January 2024. As at 31 December 2023, the impact of the capital deduction taken, corresponds to 32 bps.

The CBC, in accordance with the Macroprudential Oversight of Institutions Law of 2015, sets, on a quarterly basis, the CcyB rates in accordance with the methodology described in this law. The CcyB for the Group as at 31 December 2023 has been calculated at 0.48%. On 30 November 2022, the CBC, following the revised methodology described in its macroprudential policy, decided to increase the CcyB rate from 0.00% to 0.50% of the total risk exposure amount in Cyprus of each licensed credit institution incorporated in Cyprus. The new rate of 0.50% became applicable as from 30 November 2023. Moreover, on 2 June 2023, the CBC, announced its decision to raise the CcyB rate to 1.00% of the total risk exposure amount in Cyprus of each licenced credit institution incorporated in Cyprus. The said increase of the CcyB is effective as from 2 June 2024. Based on the above, the CcyB for the Group is expected to increase further.

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6. Capital management (continued)

In accordance with the provisions of this law, the CBC is also the responsible authority for the designation of banks that are Other Systemically Important Institutions (O-SIIs) and for the setting of the O-SII Buffer requirement for these systemically important banks. BOC PCL has been designated as an O-SII and since November 2021 the O-SII Buffer had been set to 1.50%. This buffer was phased in gradually, having started from 1 January 2019 at 0.50%. The O-SII Buffer as at 31 December 2022 stood at 1.25% and was fully phased in on 1 January 2023 and as at 31 December 2023 stands at 1.50%. In October 2023, the CBC concluded its reassessment for the designation of credit institutions that meet the definition of O-SII institutions and the setting of O-SII buffer to be observed. The Group’s O-SII buffer has been revised to 2.25% (from 1.50%), to be phased in annually by 37.5 bps to 1.875% on 1 January 2024 and by another 37.5 bps to 2.25% on 1 January 2025.

The Group’s minimum phased in CET1 capital ratio requirement as at 31 December 2023 is set at 10.72%, comprising a 4.50% Pillar I requirement, a P2R of 1.73%, the CCB of 2.50%, the O-SII Buffer of 1.50% (to be fully phased in at 2.25% on 1 January 2025, as aforementioned) and the CcyB of 0.48%. The Group’s minimum phased in Total Capital requirement was set at 15.56%, comprising an 8.00% Pillar I requirement, of which up to 1.50% can be in the form of AT1 capital and up to 2.00% in the form of T2 capital, a P2R of 3.08%, the CCB of 2.50%, the O-SII Buffer of 1.50% and the CcyB of c.0.48%. The Group is subject to a 3% Pillar I Leverage Ratio requirement. The above minimum ratios apply for both BOC PCL and the Group.

Following the annual SREP performed by the ECB in 2023, and based on the final SREP decision received in November 2023, effective from 1 January 2024, the Group’s minimum phased in CET1 capital ratio and Total Capital ratio requirements decreased, when disregarding the phasing in of the O-SII buffer and CcyB, mentioned above, reflecting the elimination of the Pillar II add-on relating to ECB’s prudential provisioning expectations following the Group’s decision to directly deduct from own funds such amount. On 1 January 2024, the Group’s minimum phased-in CET1 capital ratio requirement was set at approximately 10.91%, comprising a 4.50% Pillar I requirement, a 1.55% Pillar II requirement, the Capital Conservation Buffer of 2.50%, the O-SII Buffer of 1.875% and CcyB of approximately 0.48%. On 1 January 2024, the Group’s minimum phased-in Total Capital ratio requirement was set at approximately 15.61%, comprising an 8.00% Pillar I requirement, of which up to 1.50% can be in the form of AT1 capital and up to 2.00% in the form of T2 capital, a 2.75% Pillar II requirement, the Capital Conservation Buffer of 2.50%, the O-SII Buffer of 1.875% and the CcyB of approximately 0.48%. The ECB has also provided revised lower non-public guidance for an additional Pillar II CET1 buffer (P2G).

From 2 June 2024 both CET1 and Total Capital minimum requirements are expected to increase by approximately 0.50% as a result of the increase in the CcyB described above. The EBA final guidelines on SREP and supervisory stress testing and the Single Supervisory Mechanism’s (SSM) 2018 SREP methodology provide that the own funds held for the purposes of Pillar II Guidance (P2G) cannot be used to meet any other capital requirements (Pillar I requirement, P2R or the Combined Buffer Requirement (CBR)), and therefore cannot be used twice.

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Risk and Capital Management Report 85

6. Capital management (continued)

The capital position of the Group and BOC PCL as at the reporting date (after applying the transitional arrangements) is presented below:

Group BOC PCL
31 December 2023¹ 31 December 2022 (restated)²
€000 €000
Common Equity Tier 1 (CET1)³ 1,798,015 1,540,292
Additional Tier 1 capital (AT1) 220,000 220,000
Tier 2 capital (T2) 300,000 300,000
Transitional total regulatory capital 2,318,015 2,060,292
Risk weighted assets – credit risk⁴ 9,013,267 9,103,330
Risk weighted assets – market risk - -
Risk weighted assets – operational risk 1,327,871 1,010,885
Total risk weighted assets 10,341,138 10,114,215
Transitional % % %
Common Equity Tier 1 (CET1) ratio 17.4 15.2
Total capital ratio 22.4 20.4
Leverage ratio 7.6 7.0
  1. Includes profits for the year ended 31 December 2023 and a deduction for a Distribution in respect of 2023 earnings of €137 million, following approval received by the ECB in March 2024 and relevant recommendation by the Board of Directors to the shareholders for a final cash dividend of €112 million and in principle approval by the Board to undertake a share buyback of ordinary shares of the Company for an aggregate consideration of up to €25 million and in compliance with the terms of the ECB approval, as disclosed in Section ‘Distributions’ within the Directors’ Report. Similarly, for BOC PCL, capital amounts and ratios include profits for the year ended 31 December 2023 and a deduction for a distribution in respect of 2023 earnings, following approval received by the ECB in March 2024 and relevant recommendation by the Board of Directors to the shareholders for a final cash dividend of €137 million.

  2. The 2022 capital ratios as previously reported in the 2022 Annual Financial Report and 2022 Pillar III Disclosures have been restated following the approval by the ECB for the payment of a dividend in April 2023 and recommendation by the Board of Directors to the shareholders for approval at the Annual General Meeting on 26 May 2023, of a final dividend in respect of earnings for the year ended 31 December 2022 which amounts to an aggregate distribution of €22,310 thousand.

  3. CET1 includes regulatory deductions, comprising, amongst others, intangible assets amounting to €24,337 thousand for the Group and €16,861 thousand for BOC PCL as at 31 December 2023 (31 December 2022: €30,421 thousand for the Group and €25,445 thousand for BOC PCL).As at 31 December 2023 an amount of €15,337 thousand, for the Group and €12,643 thousand for BOC PCL, relating to intangible assets, is considered prudently valued for CRR purposes and is not deducted from CET1 (31 December 2022: €12,934 thousand for the Group and for BOC PCL). 4. Includes Credit Valuation Adjustments (CVA).

BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Risk and Capital Management Report
86

6. Capital management (continued)

The capital ratios of the Group and BOC PCL as at the reporting date on a fully loaded basis are presented below:

| # ESG DISCLOSURES 2023

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

ESG Disclosures

PART A: Task Force on Climate-related Financial Disclosures (TCFD)

Climate change is a reality, with extreme weather events happening more and more frequently such as this year’s unprecedented snow-storms and wildfires in Europe. This trend will have catastrophic impact to the planet; for reversing it, drastic action is needed. The EU has committed to reach net zero emissions by 2050 (with 2030 other intermediate targets) and now each country must define its own, optimum pathway to reach Net Zero. The global focus, in 2023, was climate and environmental related issues with events such as Conference of Parties (‘COP’) 28 on climate change, keeping these topics to the forefront of public and political discourse. The results of the world’s efforts to address climate change under the Paris agreement were presented for the first time on COP28. Having shown that progress was too slow across all areas of climate action, countries responded with a decision on how to accelerate action across all areas by 2030. This includes a call on governments to speed up the transition away from fossil fuels to renewables such as wind and solar power in their next round of climate commitments.

As part of its vision to be the leading financial hub in Cyprus, the Group is determined to lead the transition of Cyprus to a sustainable future. The Group systematically moves forward to the alignment with sustainable banking and continues to embed Environmental, Social and Governance (‘ESG’) in its infrastructure, strategies and policies. The Group’s commitment to integrate climate risk considerations into all relevant aspects of the decision-making, governance, strategy and risk management highlights the Group’s aspiration to be a frontrunner in the climate space in Cyprus.

This is the second TCFD report published by the Company, presenting the current activities and future plans in the climate field.

TCFD Recommendations Pages in our disclosures

Recommendation Description Pages
Governance Board’s oversight of climate-related risks and opportunities 91–93, 95-97, 128
Governance Management’s role in assessing and managing climate-related risks and opportunities 94-95, 98-101
Strategy Climate-related risks and opportunities (short, medium and long term) 102-104, 113-126
Strategy Impact of climate-related risks and opportunities on business, strategy and financial planning 105-111
Strategy Resilience of strategy, considering different climate-related scenarios, including a 2C or lower scenario 112, 130-131, 141-142
Risk Management Processes for identifying and assessing climate-related risks 113-126
Risk Management Processes for managing climate-related risks 127-134
Risk Management Integration of processes for identifying, assessing and managing climate-related risks into overall risk management 127-134
Metrics and targets Metrics to assess climate-related risks and opportunities in line with strategy and risk management process 106-107, 127, 135-138, 141-147
Metrics and targets Scope 1, 2 and 3 GHG emissions and the related risks 139-147
Metrics and targets Targets used to manage climate-related risks and opportunities and performance against targets 106-107, 127, 135-138, 141-147

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

ESG Disclosures

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar I - Governance

The Group considers climate action as one of its key priorities. To reflect this strong commitment, climate-related risks and opportunities are integrated into the governance structure. The Group is committed to high standards of governance that are consistent with regulatory expectations and evolving best practices.

Organisational structure of the governance structure of the Group

The following climate change and net zero-related governance diagram illustrates how the Company’s governance is currently structured.

BOCH’s governance structure comprises of the following statutory bodies:
i. The Board of Directors (the ‘Board’)
ii. Board Committees
iii. Senior Management Committees

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

ESG Disclosures

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar I - Governance (continued)

Board of Directors and Board Committees

Oversight and approval of the Group’s climate strategy and how it manages climate-related and environmental (‘C&E’) risks and opportunities.

Board Committee Role and Responsibilities
Risk Committee The Risk Committee (‘RC’) has been delegated authority by the Board and consists of 3 independent non-executive members of the Board, who possess appropriate knowledge, skills, and expertise to understand and monitor the strategy regarding the risk appetite of the Group. The main purpose of the RC is to review, on behalf of the Board, the aggregate Risk Profile of the Group, including performance against Risk Appetite for all risk types and ensure both Risk Profile and Risk Appetite remain appropriate. The RC is responsible for the following:
i. Oversee the identification, assessment, control and monitor of financial/economic risks and non-financial risks (including operational, technological, tax, legal, reputational, compliance, and ESG including C&E risks) which the Group faces in cooperation with the responsible Board Committees.
ii. Ensure that the Group's overall Risk Profile and Risk Appetite remain appropriate given the evolving external environment, any key issues and themes impacting the Group and the internal control environment.
iii. Ensure effective and on-going monitoring and review of the Group's management or mitigation of risk, including the Group's control processes, training and culture, information and communication systems and processes for monitoring and reviewing their continuing effectiveness.
iv. Report to the Board any current or emerging topics relating to ESG risks and matters, including C&E risks and matters, that are expected to materially affect the business, operations, performance, or public image of the Group or are otherwise pertinent to it and its stakeholders and if appropriate, detail actions taken in relation to the same.
v. Determine the principles that should govern the management of risks (including ESG and C&E risks), through the establishment of appropriate Risk Policies.
vi. Review and monitor key enterprise wide ESG, including C&E, metrics, targets, Key Performance Indicators (‘KPIs’), Key Riks Indicators (‘KRIs’) and related goals and monitor the progress towards achieving targets and benchmarks.
vii. Receive and review periodic reports from management on ESG and climate trends, issues, and risks, including developments in applicable regulations, as well as the corresponding mitigation initiatives and controls.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

ESG Disclosures

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar I - Governance (continued)

Board of Directors and Board Committees (continued)

Board Committee Role and Responsibilities
Nominations and Corporate Governance Committee The Nominations and Corporate Governance Committee (‘NCGC’) has been delegated authority by the Board and consists of 3 non-executive members of the Board, who possess appropriate knowledge, skills, and expertise to provide oversight to the Group’s sustainability strategy aimed at achieving present and future economic prosperity, environmental integrity, climate stability and social equity for the Group and its stakeholders. The NCGC is responsible for the following:
i. Develop a strategy for ESG including C&E matters focusing on Environmental, Climate, Ethical, Social, and Economic pillars and ensure it is embedded throughout the operations of the Group.
ii. Advise, support and guide the Chief Executive Officer (‘CEO’) and Executive Management Team in formulating and implementing a business strategy geared to the sustainable development of the Group taking into account ESG including C&E impacts.
iii. Oversee the Sustainability Committee’s (‘SC') implementation and progress regarding the ESG working plan.
iv. Review the institution’s response and plan of action to the objectives set out under international agreements.
v. Review and approve the ESG targets and KPIs, including C&E targets and KPIs, and monitor their performance.
vi. Review and approve the non-financial disclosures presented by the SC.
vii. Review and approve the ESG and Environmental Policy and Sustainable Finance Framework which enables BOCH and/or BOC PCL to issue Green/Social or Sustainable bonds.
Human Resources and Remuneration Committee The Human Resources and Remuneration Committee (‘HRRC’) has been delegated authority by the Board and consists of 3 non-executive members of the Board, who possess appropriate knowledge, skills and expertise to oversee the implementation of Strategic HR initiatives which promote and are aligned with the Group’s ESG ambition, strategy and objectives. The HRRC reviews at least annually the appropriate structure of the remuneration system and whether the total amount of variable compensation has been set in accordance with the Remuneration Framework of the Central Bank Directive on Governance. Therefore, any enhancements to the Remuneration Policy to incorporate ESG and climate criteria are approved by the HRRC.
Audit Committee The Audit Committee (‘AC’) has been delegated authority by the Board and as of 31 December 2023 consists of 3 independent non-executive members of the Board, who possess appropriate knowledge, skills and expertise to assess the soundness of the methodologies and policies that the management of the Group uses to develop ESG, including C&E metrics and other disclosures and to assess the key vendors’ plans about sustainability. The AC is responsible for the following:
i.

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar I - Governance (continued)

Management Committees

Oversight and responsibility for providing strategic direction and implementation regarding climate-related goals, risks and disclosures.

| Management Committee | Role and Responsibilities # Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar I - Governance (continued)

The SC monitors and reviews the development of the Group's ESG strategy for managing ESG, including C&E risks, and recommends to the EXCO for approval. Following EXCO approval and recommendation it is submitted to NCGC for approval. v. The SC reviews BOCH’s annual non-financial disclosures including, but not limited to the TCFD, relevant ESG disclosures in Pillar 3 and the annual Sustainability Report and recommends to NCGC for approval, also notifying the EXCO. vi. The SC reports to the EXCO. The NCGC and RC are updated of the progress of ESG working plan on a regular basis.

Board Oversight (continued)

Refer to the table below on the items discussed at the Board Committee level in 2023 on the ESG & Climate field.

| Board Committee | Date | ESG & Climate items \
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Annual Financial Report 2023
ESG Disclosures 97

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar I - Governance (continued)

| Board Committee | Date | ESG & Climate items _
BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
ESG Disclosures 98

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar I - Governance (continued)

Management Oversight

The Group’s management, led by the CEO, consists of executives who have many years of experience and extensive knowledge of the modern banking sector. The governance structure is flexible and functional in order to serve in the best possible way, shareholders and customers. The CEO is responsible for implementing the enterprise climate strategy (a pillar within the ESG strategy). In 2021, the Group formed the executive SC whose members, working together, take a coordinated enterprise approach to accelerate the Group’s climate ambitions, targets and public engagement, working with a broad set of Group leaders to ensure full alignment and coordination on our climate strategy and actions. The processes in which the EXCO and SC are involved in regards to the decisions taken on climate and environmental matters has been described in “Board Oversight” and “Management Committees” sections above. Following the compilation of the ESG strategy in 2021, the ESG working plan in 2022 and 2023, specific accountabilities are assigned to the Group’s Executives and Directors. The C&E responsibilities assigned to key Executives and Directors of the Group are summarised in the table below:

| Responsible person | C&E related responsibilities # BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 ESG Disclosures

Task Force on Climate-related Financial Disclosures (TCFD)

Pillar I – Governance

Management Oversight

Provides advice and checks on the institution’s climate-related product offering, such as “green” products. The Executive Director of Finance and the Chief Risk Officer monitor the progress of the ESG working plan on a bi-weekly basis.

The Group, in addition to the specific tasks and responsibilities assigned to RMD and IR&ESG, has assigned roles and responsibilities on ESG including C&E risks to the Business Lines, Compliance Division and Internal Audit Division.

Business Lines: The main tasks of Business lines on ESG risks, including C&E risks are to:

i. Lead the interaction with customers regarding the incorporation of the ESG and climate criteria in the credit underwriting process through the ESG questionnaires and scoring process;
ii. Observe and adhere any sector limits being put in place as derived from the science-based targets;
iii. Implement all policies relating to the Green transition (e.g., Environmental and Social Policy (‘E&S’), Green Lending Policy etc.);
iv. Enable the Green Transition through promotion of Green products and services;
v. Engage with key customers for investments in Green products;
vi. When discussing a new lending, guide the customers towards green lending which will help them become a more sustainable business;
vii. Implement initiatives included in BOC PCL’s decarbonisation strategy for own operations to reduce energy consumption, paper consumption and GHG emissions in relation to the operation of their business unit;
viii. Own and manage C&E risks as part of their responsibility for achieving objectives and for implementing corrective actions to address process and control deficiencies; and
ix. Support in the design of “green” products and services to meet customer’s needs and incentivise clients to reduce emissions.

Compliance Division: Compliance Division’s main tasks regarding ESG risks, including C&E risks, are:

i. Identifying, on an on-going basis, the legal and regulatory framework concerning ESG including C&E risks and communicating to business units any regulatory developments applicable to them;
ii. Ensuring that a complete and updated register of ESG including C&E risks is maintained and that emanating compliance obligations are documented and supported by appropriate action plans by the responsible units;
iii. Assess and monitor the implementation of actions to ensure timely and effective compliance with regulatory obligations concerning ESG including C&E risks and recommends changes to the institution’s policies and coordinates the implementation of such changes;
iv. Updates SC, EXCO and AC on ESG Regulations & Compliance Requirements;
v. Performs compliance reviews taking into account ESG including C&E laws, rules, regulations and standards identifying compliance weaknesses and risks. Prepares and recommends follow-up actions for mitigating such risks. Reports the outcome of these reviews to the management body and/or its committees, including as regards residual risk;
vi. Provides advice on ESG including C&E related policies, ensuring these are consistent with the Board’s risk appetite and the Group’s ESG Strategy;
vii. Provides advice on design and evolution of the ESG and Climate Governance Structure; and
viii. Supports functions and Business Lines for Compliance with ESG Regulations.

Internal Audit Division (‘IA’): The IA, as a third line of defense, provides independent assurance to the Board and Executive Management on the design adequacy and operating effectiveness of the Group’s internal control framework, corporate governance and risk management processes (including ESG and C&E risks), according to the risk appetite set by the Board. IA maintains a Risk & Audit Universe, which includes all material risks that BOC PCL is exposed to, as well as all auditable areas of BOC PCL. The management of C&E risks has been included in IA’s Risk and Audit Universe both as a relevant primary risk, but also as an auditable area. Therefore, during the risk assessment process, which is followed to derive IA’s Annual Audit Plan (‘AAP’), all auditable areas in the Audit Universe are assessed against C&E risks.

Internal Audit Division (‘IA’): (continued)

Furthermore:

i. IA ensures the existence of adequate and appropriate resources for all audit engagements included in the AAP, through the calculation of the estimated hours needed on the basis of engagement scope and complexity, while also considering the assigned staff’s knowledge, skills and other competencies in the area. Through the use of timesheets, the actual hours spent are recorded and compared with the estimated hours, with deviations investigated and if necessary relevant actions being taken.
ii. The knowledge and skills of the IA staff is assessed on an annual basis, in accordance with its Competency Framework. Based on this assessment, IA takes necessary actions and prepares specific development plans, in order to ensure that its staff possesses the necessary skills and knowledge for the performance of their duties (including C&E related topics, if required). It is noted that, since the maintenance of the Risk and Audit Universe is an ongoing process, as the BOC PCL gradually builds its overall capabilities for managing ESG including C&E risks and enhances relevant processes within its first and second lines of defence, IA will be modifying its Risk and Audit Universe to cover them accordingly.

Remuneration policy

The Group has taken necessary steps in embedding its ESG strategic goals within the remuneration policy, adhering to the importance of connecting the performance of its personnel to ESG and climate matters as a way of incorporating ESG culture within the organisation. The remuneration policy promotes and is consistent with sound and effective risk management, is in line with the Group’s ESG and climate strategy and does not encourage excessive risk taking that exceeds the level of risk tolerated by the Group.

Performance criteria (financial and/or not financial), set to measure the performance of Senior Management, contain KPIs that relate to the implementation of the Group's ESG strategy, reflecting the Group’s emphasis on achieving its climate related objectives, in accordance with the role and responsibility of each Senior Manager in relation to the ESG Strategy. Performance criteria include incentives set to manage ESG risks, including C&E risks, related objectives and/or limits to ensure that green washing practices are avoided. These are expected to be cascaded down to staff, through the performance appraisal system, in line with the staff’s respective roles and responsibilities, so as to continuously enhance the Group's ESG culture, elicit the right behaviours and align individual results with ESG Strategy.

Group-wide performance relating to ESG and climate targets are included in the performance scorecard of any applicable Long-Term Plans, at the time of the design and approval of a plan. The long-term incentive plan (‘2022 LTIP’) that has been approved by the Company’s shareholders, incorporates measurement of performance against an evaluation scorecard consistent with the Group’s Medium-Term Strategic Targets, which include ESG targets. The evaluation scorecards used in the abovementioned scheme include KPIs on External ESG ratings. External ESG ratings are granted based on an external assessment performed on ESG aspects of the Group.

Pillar II - Strategy

Climate change is the biggest challenge that humanity faces. The World Meteorological Organisation (‘WMO’) declared that 2023 is the warmest year on record. In 2023, the annual average global temperature was 1.45°C ± 0.12°C above pre-industrial levels. The Paris agreement overarching goal is to limit the increase of long-term temperature to no more than 1.5°C above pre-industrial levels. The Global Greenhouse Gas ('Global GHG') emissions continue to increase, and extreme climate events are more frequent than ever. To keep warming to 1.5°C, cuts of 45% are required by 2030, with Global GHG emissions reaching Net Zero by 2050. This means GHG emissions need to decline now. The transition to this low carbon economy requires a transformation of assets and behaviours, for which trillions of dollars in finance are required. To assist this transition, European Regulators have put in place an EU action plan for sustainable growth that includes several new regulatory disclosure standards, as well as expectations that are bound to become requirements in the near future.

Following the developments and having set a “Beyond Banking” approach and a vision to create a stronger, safer, and future-focused organisation, the Group is determined to continue working towards a better Cyprus and a better world for today and future generations. Consequently, the Group further aspires to increase its positive impact on environment, and maintain its leading role in the social and governance pillars by transforming not only its own operations, but also the operations of its customers. The Group continues to broaden and strengthen its efforts to identify climate-related risks and opportunities, the key first step in the Group’s climate strategy. Once identified, the Group assesses how the risks can be better managed, reduced or mitigated in line with its risk management framework.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 ESG Disclosures 103

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar II – Strategy (continued)

Climate-related and Environmental Risks and Opportunities

The Group’s approach to climate action is evolving over time and has progressively been embedded into the Group’s activities and actions. Consequently, the Group focuses on creating lifelong partnerships with customers, as well as guiding and supporting them in a changing world by financing projects which bear a positive climate impact. Underpinning the Group’s Climate Strategy (a pillar within its ESG strategy), there are three strategic areas where, moving forward, the Group will focus its climate action: i. Reinforcing the impact of climate financing; ii. Building resilience to climate change; and iii. Further integrating climate change considerations across all of Group’s standards, methods and processes. The commitments made by the Group in its ESG Strategy focus on the following key primary objectives: i. Become carbon neutral by 2030; ii. Become Net Zero by 2050; iii. Steadily increase Green Asset Ratio (‘GAR’); and iv. Steadily increase Green Mortgage Ratio.

The Group’s Climate Strategy is continuously evolving as the Group improves the tools and expands the resources available to grow its understanding of the interconnection between the climate, its business, operations, clients and communities. The Group seeks to identify and advance the initiatives that will enhance its operational resilience, decision-making and planning to mitigate climate-related risks and capitalise upon climate-related opportunities. The Group’s strategy and risk management initiatives are interdependent and adapt as needed based on the performance against established metrics and targets. The Group is working to advance its climate knowledge base and resilience to climate-related shocks. The Group views climate risk as a cross-cutting risk which manifests itself through or amplifies existing risk categories within the Group’s Risk Taxonomy, as described further in the ‘Pillar III - Risk Management’ section of these TCFD. These transition and physical risks can manifest themselves differently across risk categories in the short, medium, and long term. The time horizons considered are described here for reference.

| Time horizon label | Start Year | End Year | Rationalisation The Group is also considering several other actions aiming to a further reduction of c.30% in Scope 1 and Scope 2 GHG emissions by 2030 compared to 2022. The actions planned by BOC PCL between 2024 to 2025 include:
i. Air-conditioning systems replacements
ii. Boiler replacements
iii. Roof insulation
iv. CO 2 sensors installation
v. Heat recovery installation
Similar energy efficiency actions are planned for the other operating subsidiaries of the Group. Currently the Group does not plan to set specific targets for the material non-Financed Scope 3 1 GHG emissions as the vast majority of its Scope 3 GHG emissions relate to Financed Scope 3 GHG emissions. Apart from the strategy to reduce GHG emissions associated with its own operations, BOC PCL should design the strategy to reduce GHG emissions associated with its loan portfolio (i.e. customers) and investment portfolio which effectively will lead to less exposure to C&E risks. Therefore, BOC PCL became a member of the PCAF and estimated GHG emissions derived from its loan, investment and insurance portfolio based on PCAF standard and proxies. BOC PCL is integrating C&E risks into its Business Strategy through the following:
1. Sector limits;
2. Decarbonisation targets;
3. Green/Transition Lending;
4. ESG and Climate considerations in loan pricing.
2 The non-Financed Scope 3 GHG emissions of the Group comprise of GHG emissions from the business travel, waste disposal, purchased good & services, employee commuting and transport and distribution categories.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 ESG Disclosures 106

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar II – Strategy (continued)

Net Zero Strategy (continued)

  1. Sector Limits
    Certain sectors are inherently associated with higher transition risks due to the fact that their current operating model is not considered sustainable under a low carbon economy. The fact that the current and prospective regulatory environment is driving us towards that direction, indicates that the entities, operating in carbon intensive sectors, might fail to adopt. Failure to adopt might impact customers’ profitability, liquidity, creditworthiness and ultimately their sustainability in the longer term. In order to manage transition risks and be aligned with Net Zero commitment, BOC PCL established certain sector lending limits to restrict its exposure to sectors which are widely considered as carbon intensive sectors (i.e. cement, oil, gas, iron, steel, aluminium and power generation through fossil fuels). The role of BOC PCL is to engage with the customers operating in carbon intensive sectors, in order to educate them on the C&E risks that are exposed and support them in the transition to low carbon economy by providing them Green or transition financing. The sector limits are not applicable to Green or Transition financing or to entities, operating in carbon intensive sectors, with an externally validated transition plan, so to motivate and support the customers to their transition to a low carbon economy. The abovementioned sector limits have been reflected in the BOC PCL Concentration Policy. For more details refer to ‘Pillar III – Risk Management’ of these TCFD under section ‘e. Policies’.

  2. Decarbonisation targets
    BOC PCL by taking into account the MA performed on C&E risks, the available methodologies to estimate Financed Scope 3 GHG emissions and Insurance associated GHG emissions as well as the available methodologies to set decarbonisation targets on certain sectors and asset classes aligned with a climate scenario, determined to set decarbonisation target on its Mortgage portfolio. Following the establishment of the decarbonisation target on Mortgage portfolio BOC PCL designed the strategy to meet the target and align its Mortgage portfolio with the International Energy Agency’s (‘IEA’) Below 2 Degree Scenario (‘B2DS’) by aiming to finance more energy efficient residential properties. BOC PCL designed and introduced a “Green Housing” product, aligned with Green Loan Principles (‘GLP’) of Loan Market Association (‘LMA’), in order to support the feasibility of the decarbonisation target. The decarbonisation target on Mortgage portfolio and the new lending strategy to meet the target have been incorporated in the Group’s Financial Plan for 2024-2027. The Group is also examining to set decarbonisation target on Commercial Real Estate (‘CRE’) asset class as well as on Transportation and Storage business loan sector of loan portfolio, within 2024.

  3. Green/Transition Lending
    BOC PCL, by taking into account the results of BES and the materiality assessment on C&E risks, has set Green /Transition new lending targets for 2024 in order to support the transition of its customer and Cyprus to a low carbon economy and limit its exposure to transition risks in certain sectors. Specifically, BOC PCL by taking into account the results of the MA on C&E risks, the expected introduction of Green taxation in Cyprus, the amendments adopted by the European Parliament on 14 March 2023 on the proposal for a directive of the European Parliament and of the Council on the energy performance of buildings as well as the Cyprus Government subsidies identified climate related opportunities and has set Green/Transition new lending targets on specific sectors (i.e., Manufacturing, Trade, Construction and Accommodation) to enable the Green transition. The Green/Transition new lending targets have been included in the Group’s Financial Plan for 2024 – 2027 and monitored on a monthly basis by the Business Development Committee (‘BDC’) of the Group. Taking into account that the Green/Transition new lending targets are incorporated for the first time in the Financial Plan of the Group, those comprise of c.10% of total new lending projections for 2024 of Corporate & SME Division. Green / Transition new lending is expected to increase in the upcoming years given the maturity of the market in climate spectrum. In addition, BOC PCL offers a range of environmentally friendly products to manage transition risk and help its customers become more sustainable. For example, a number of loan products are offered under the Fil-eco Product Scheme. BOC PCL offers environmentally friendly Car Hire Purchase addressed to anyone who wants to buy a new hybrid or electric car, providing its customers the opportunity to buy a new electric or hybrid vehicle and to move away from transport options reliant on fossil fuels. Moreover, an environmentally friendly loan for home renovation is offered to customers who want to renovate and upgrade the energy efficiency of their privately owned primary residence or holiday home and achieve a higher energy efficiency rating. Further, the customers may benefit from an Energy Loan for the installation of energy saving systems for home use. This product is addressed to customers who seek financing for the installation of photovoltaic systems for home use and other home energy-saving systems.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 ESG Disclosures 107

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar II – Strategy (continued)

Net Zero Strategy (continued)

  1. Green/Transition Lending (continued)
    At the end of 2023, BOC PCL launched the “Green Housing” product, aligned with GLPs of LMA, in order to support the decarbonisation of residential properties in Cyprus, ensure feasibility of the decarbonisation target and effectively being exposed to lower level of transition risks. Looking forward, in 2024 the Group will continue to build out its green product offering further. The Group has set up a Sustainable Finance Framework which will facilitate the issuance of Green, Social or Sustainable bonds. The proceeds from such bonds will be allocated to eligible activities and products as designated in the Sustainable Finance Framework. The Group is in the process of gathering necessary data to identify an eligible pool of assets for a potential issuance of a bond under the Sustainable Finance Framework.
    Note: Car loans include loans to buy a new hybrid or electric car. Energy loans include loans to renovate and upgrade the energy efficiency of privately owned primary residence or holiday homes and acquisition/installation of solar panels. Renewable energy projects relate to loans financing solar parks or wind parks.

  2. ESG and Climate considerations in loan pricing
    In addition, BOC PCL is recognizing the importance of promoting sustainability in its lending practices, so it has developed a comprehensive plan aiming to integrate ESG and climate factors into its loan pricing framework to ensure a long-term sustainable growth. The plan has two main phases, the Transition phase and the Long-term phase.

  3. Transition phase: BOC PCL performed market research to identify the best practices to incorporate ESG and climate considerations in the loan pricing. Following the market research, BOC PCL introduced margin discounts by taking into account the customer’s ESG score and the transaction eligibility under Green Lending Framework. Essentially, a margin discount, based on the client’s ESG and climate impact, will be implemented for both new and existing clients on new lending requests, for all clients (all sectors) under Corporate Division, differentiating however between carbon-intensive vs. non-carbon intensive sectors. BOC PCL linked the margin discount at the client level to the borrower's “E” scoring (extracted from borrower’s “ESG” score). In addition, BOC PCL linked the margin discount at the transaction level (i.e. whether lending is Green or not) utilizing the provisions of the BOC PCL's Green Lending Framework.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023

ESG Disclosures 108

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar II – Strategy (continued)

Net Zero Strategy (continued)

4. ESG and Climate considerations in loan pricing (continued)

Long-term phase: BOC PCL has developed a longer-term plan for undertaking the necessary activities and analysis that will allow for a structured approach to incorporate ESG and climate factors in the Lending Pricing Policy and Lending Pricing Framework pricing components and where necessary associate pricing with defined KPIs. The plan is divided into four distinct phases, each with specific objectives and activities designed to ensure successful integration:

i. Inception: The objectives are to develop an ESG and climate Pricing strategy that is aligned with the BOC PCL's values, objectives, and risk appetite. Specifically, BOC PCL envisages to set the Strategic direction to be followed and how this will accommodate the balance between the Strategic View Pricing approach and Risk View Pricing approach.

Car loans Energy Loans Renewable Energy Projects Total Environmentally Friendly Loans Gross Loans (€million)
1.3 1.8 17.8 20.9 5.8
2.0 16.7 24.5
2022 2023 ↑346% ↑11% ↓11%

ii. Preparation: The objectives are to undertake a feasibility analysis in relation to which pricing components are the most prominent to analyse in terms of adjusting them to reflect any ESG and climate considerations as well as to further specify the roles and responsibilities of each unit for ESG and climate integration in loan pricing.

iii. Development: The Development phase of the ESG and climate pricing strategy plan is divided into two parts, the Risk View and the Strategic View. Under the Risk View, BOC PCL aims to conduct analysis and assessment of various ESG and climate factors to determine their relevance and importance and prioritise them for inclusion in the pricing framework, in conjunction with the outcome of the feasibility analysis. Under the Strategic View, BOC PCL aims to start defining pre-requisites that will allow, upon a more mature state, to enhance its approach on strategic view to be more holistic than the one implemented on Transition phase.

iv. Implementation: The objective is to perform the necessary actions to implement the selected approach of incorporating ESG and climate considerations in pricing components so to become business-as-usual.

GAR 3 and Green Mortgage Ratio 4

As BOCH falls under the Non-Financial Reporting Directive it is mandatory to also comply with the EU Taxonomy regulation for financial institutions. As such, BOCH is taking necessary actions and measures to estimate and disclose its GAR, which presents the proportion of the share of a credit institution’s assets financing and invested in EU Taxonomy-aligned economic activities as a share of total covered assets, such as those consistent with the European Green Deal and the Paris agreement goals. The financial institutions are required to disclose the EU Taxonomy eligible and aligned activities as a share of total covered assets for Climate Change Mitigation 5 (‘CCM’) and Climate Change Adaptation 6 (‘CCA’) environmental objectives as at 31 December 2023. EU Taxonomy required disclosures are provided in Part B of these ‘ESG Disclosures’.

BOCH has committed within its strategy to improve its GAR not only as part of its dedication to the EU Green Deal and the Paris Agreement, but also because, through its increase it will significantly reduce its exposure to C&E risks and potential capital impact, which consequently will also have a positive impact towards investors’ interest and will further establish BOCH and BOC PCL as a market leader in the sustainability space.

BOC PCL has in place a Green Lending Policy which aims to provide the framework and the requirements BOC PCL will implement for the creation of green loans and to support borrowers in financing environmentally sound and sustainable projects. The Policy sets the criteria for a loan to be categorised as “green” which include, among others, clear environmental benefits, environmental sustainability objectives, the processes by which the borrower identifies and manages perceived, actual or potential environmental and social risks associated with the relevant green project(s) etc. To fully operationalise the policy, BOC PCL is in the process of preparing the relevant guidelines, which will provide further guidance on the specific procedures to be followed. To support this goal, the Group has developed a Green Lending Framework which currently follows the GLP but also uses the EU Taxonomy as the main consideration to inform criteria for green or transition loans. This framework is expected to be reviewed annually and to evolve as the EU Taxonomy expands.

3 The proportion of the share of credit institution’s assets financing and invested in EU Taxonomy-aligned economic activities as a share of total covered assets.
4 The proportion of the share of credit institution’s assets financing EU Taxonomy-aligned mortgages (acquisition, construction or renovation of buildings) as a share of total mortgages assets.
5 CCM: The process of holding the increase in the global average temperature to well below 2 C and pursuing efforts to limit it to 1.5°C above pre-industrial levels, as laid down in the Paris Agreement.
6 CCA: The process of adjustment to actual and expected climate change and its impacts.

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar II – Strategy (continued)

Sustainable Development Goals (‘SDGs’)

The Group has also identified, through several multi-stakeholder dialogue, numerous material areas of impact that contribute to specific SDGs. As sustainability reporting is now a major source of information for investors, combined with the fact that regulatory bodies are also increasing the requirements of aligned disclosures, transparent reporting of SDGs is of high importance for the Group. Due to its expertise and business model, the Group has selected to focus on the following SDGs:

These goals are the ones where the Group can have an impact based on its business environment and its customers. These include the commitment to the Paris Agreement, which is an overarching commitment. Committing to climate change mitigation means to actively support responsible tourism and consumption, innovation in the local infrastructure, and supporting sustainable cities and communities. Further information on the actions and list of KPIs can be found in the annual Sustainability Report.

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar II – Strategy (continued)

Principles for Responsible Banking

In September 2022, BOC PCL voluntarily conducted an impact analysis, using its loan portfolio, in accordance with the PRB’s impact analysis tools. In October 2023, BOC PCL has become the first Bank in Cyprus to sign the United Nations PRB which is a single framework for a sustainable banking industry, developed through a collaboration between banks worldwide and the UNEP FI. The Principles are the leading framework for ensuring that banks’ strategies and practices align with the vision society has set out for its future in the UN Sustainable Development Goals and the Paris Climate Agreement.

BOC PCL, by signing the Principles, commits to be ambitious in its sustainability strategy, working to embed sustainability into the heart of its business, while allowing BOC PCL to remain at the cutting-edge of sustainable finance. Under the Principles, BOC PCL should identify and measure the environmental and social impact resulting from its business activities, set and implement targets where it has the most significant impact, and regularly report publicly on their progress. BOC PCL has already measured its environmental and social impact by voluntarily applying the PRB’s impact analysis tools in order to identify and report on the material impacts arising from its business activities (i.e. loan portfolio). The material impacts identified have been reported in the Sustainability Report of 2022. The next step for BOC PCL is to set at least two targets associated with the PRB’s impact areas which can have the most significant impact. For BOC PCL the two key impact areas are Climate Stability and availability, accessibility, affordability & quality of resources and services. BOC PCL has set, in 2023, a decarbonisation target on Mortgage portfolio which reflects the first SMART target set on loan portfolio for the Climate stability impact area. For the performance against the decarbonisation target on Mortgage refer to section “Pillar IV – Metrics and Targets” of these TCFD. BOC PCL is expected to set SMART target on the availability, accessibility, affordability & quality of resources and services impact area in 2024.

Signatories to the Principles take on a leadership role, demonstrating how banking products, services and relationships can support and accelerate the changes necessary to achieve shared prosperity for current and future generations, building a positive future for both people and the planet. These banks also join the world’s largest global banking community focused on sustainable finance, sharing best-practice and working together on practical guidance and pioneering tools of benefit to the entire industry. The endorsement of PRB by BOC PCL is fully aligned with and reinforces our strategic priority to become a market leader for sustainable banking and lead the transition of Cyprus to a sustainable future. The Group aims not only to deliver financial but also environmental and social value to our stakeholders.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar II – Strategy (continued)

Principles for Responsible Banking (continued)

As such, our approach is multidimensional: to maintain our leading role in supporting Cypriot society; to implement our commitments to these Principles through effective governance and a culture of responsible banking; to reduce our own environmental footprint as well as supporting our customers to reduce their GHG emissions and to continue supporting our staff by providing training and upskilling opportunities as well as staff wellness initiatives.

BOC PCL is committed to the following principles:

  1. Alignment: BOC PCL will align its business strategy to be consistent with and contribute to individuals’ needs and society’s goals, as expressed in the Sustainable Development Goals, the Paris Climate Agreement and relevant national and regional frameworks.
  2. Impact & Target Setting: BOC PCL will continuously increase its positive impacts while reducing the negative impacts on, and managing the risks to, people and environment resulting from its activities, products and services. To this end, BOC PCL will set and publish targets where it can have the most significant impacts.
  3. Clients & Customers: BOC PCL will work responsibly with its clients and its customers to encourage sustainable practices and enable economic activities that create shared prosperity for current and future generations.
  4. Stakeholders: BOC PCL will proactively and responsibly consult, engage and partner with relevant stakeholders to achieve society’s goals.
  5. Governance & Culture: BOC PCL will implement its commitment to these Principles through effective governance and a culture of responsible banking.
  6. Transparency & Accountability: BOC PCL will periodically review its individual and collective implementation of these Principles and be transparent about and accountable for its positive and negative impacts and its contribution to society’s goals.

Group Financial and Business Plan Process

The Group enhanced the Group Financial and Business Plan manual to ensure the incorporation of consideration on C&E risks in the Business Strategy. Specifically, during the planning phase of new lending the RMD and IR&ESG provides the sectors associated with C&E risks, the preliminary impact assessment derived from BES process, science-based targets (GHG emission reduction targets aligned with a climate scenario) set and the direction of Green/Transition new lending based on BES. In addition, each Division, taking into account the preliminary impact assessment (performed by RMD, IR & ESG and Strategy) on risk profile and strategy arising from the BES on C&E risks as well as the MA on C&E risks, identifies which are the material C&E risks over the Financial plan period and defines the actions, strategies and products to mitigate the C&E risks identified. IR&ESG department ensures the adequacy, relevance and reasonableness of the business lines strategies to manage material C&E risks on the main portfolios.

Business Environment Scan

BOC PCL, in 2023, established a structured and detailed process, with clear roles and responsibilities, to gather a broad range of updates and developments, both internal and external, and link them with sectors/industries and products/services so to assess their impact, across different time horizons, and identify C&E risks emerging from these updates and developments and inform BOC PCL’s risk and strategic profile.

The BES process facilitates the ongoing monitoring of potential impacts of C&E risks on its business environment across short-, medium- and long-term time horizons. This process involves the systematic monitoring of various news, updates, and developments, including regulatory developments, macroeconomic trends, competitive landscape, technological trends, as well as societal demographic developments and geopolitical updates.

As part of the process, BOC PCL collects external information, on a monthly basis, from various sources, such as news articles, publications, policy and regulatory updates, as well as internal information such as strategy updates, process changes and other relevant internal documentation. The identified developments are then mapped to the relevant business lines, sectors/industries and portfolios that might be impacted, as well as to specific products/services, where applicable. Developments are further assessed in terms of their relevance across the various time horizons, and preliminary impact scores are assigned based on the expected effect on the BOC PCL’s risk and strategic profile. Scores range from 0 (No impact) to 5 (Critical impact).

BOC PCL has established a dynamic interaction between the BES and the MA to ensure that the insights from both exercises continually inform and enhance each other, fostering a more robust and effective C&E risks management and control.

BOC PCL has performed the first round of the BES and analysed recent regulatory and market updates, relevant to BOC PCL’s business. The results of the first run of the BES have been considered and informed the MA and Business Strategy, particularly developments which have been classified as having a “High” or “Critical” impact. The preliminary impact assessment of key updates and developments on risk profile and strategy is conducted and reported to the SC and EXCO on a quarterly basis. The final impact assessment of key updates and developments on risk profile and strategy is conducted and presented to the SC, EXCO, NCGC and RC on an annual basis.

BOC PCL established also a BES Working Group with specific responsibilities assigned to Compliance Division, RMD and Strategy Department so to collectively perform the impact assessment arising from key updates and developments on risk profile and strategy.

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar II – Strategy (continued)

Resilience of strategy against climate change risks

The concept of climate resilience requires that organisations develop the adaptive capacity to respond to climate change, leveraging opportunities and managing the associated transition and physical risks. TCFD recommends that organisations describe the ability of their strategy to leverage opportunities related to climate change, consistent with a scenario of orderly transition to a low-carbon economy, but also their resilience to possible scenarios of increased climate risks.

BOC PCL developed a Framework to quantify transition risks. The framework addresses all sectors of the BOC PCL’s portfolio, but dedicated models were created for those sectors that are more susceptible to transition risks, based on their inherent activities and their exposures.

In terms of physical risks, efforts were focussed on estimating the impact on property value from the potential materialisation of such risks. Granular data was obtained from an external vendor, providing granular, location level information. The monetary impact (damage function) for each combination of property, hazard, scenario, and year was estimated. At the moment, the damage function measurement, for wildfire hazard, has been incorporated as part of the ICAAP process. Moreover, the identified material risks are in the process of being incorporated into all relevant processes of the RMD including the ICAAP and ILAAP scenario analysis. For more details refer to section ‘Climate Risk Sensitivity and Stress Testing’ under ‘Pillar III Risk Management’ of these TCFD.

The resilience of the strategy in the face of 2°C or lower climate scenarios is reinforced by the fact that BOC PCL has set ESG as one of its four strategic pillars, with a special focus on the fight against climate change and its commitment to Net Zero by 2050. Aligned with its commitment, BOC PCL is gradually aligning its loan portfolio with scenarios compatible with the Paris Agreement.

BOC PCL in 2023, has set a decarbonisation target on its Mortgage portfolio, following the IEA’s B2DS, and designed the new lending strategy to reach the relevant target. BOC PCL performed several sensitivities on the new lending strategy and decarbonisation target to ensure the strategy’s resilience. The decarbonisation target and new lending strategy to reach the relevant target are embedded in the Group’s Financial Plan for 2024-2027. The Group is also examining setting decarbonisation target on CRE asset class as well as Transportation and Storage sector of loan portfolio, within 2024. For more details on the decarbonisation target on Mortgage and sensitivities performed refer to section ‘Reduction of all GHG emissions to become Net Zero by 2050’ under ‘Pillar IV – Metrics and Targets’ of these TCFD.

On the business side, the analysis is ongoing and the available results point to a resilient situation, given the relatively low exposure to clients operating in carbon-intensive sectors which inherently carry increased climate transition risks. In fact, BOC PCL loan exposures related to carbon-intensive sectors represent c.1.7% of Non- Financial Corporations exposure of €4.9bn, and 0.8% of the total exposure of €10bn.

BOC PLC, in 2023, has set new lending sector limits to carbon intensive sectors to reduce its exposure to climate transition risks. The new lending sector limits are not applicable to Green or Transition financing or to entities, operating in carbon intensive sectors, with an externally validated transition plan so to motivate and support the customers to their transition of low carbon economy. For more details refer to section ‘Sector Limits’ above.Finally, by taking into account the BES results and MA on C&E risks, BOC PCL identified climate-related opportunities and has set new Green/Transition lending targets on Corporate and SME customers which are embedded in the Group’s Financial Plan 2024-2027. Refer to section ‘Green/Transition Lending’ above.

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III – Risk Management

BOC PCL, as one of the systematic banks in Cyprus, is exposed to potential C&E risks and as such has taken the necessary steps to commit in managing and integrating these risks in the overall risk management framework. BOC PCL regularly oversees its exposure concentration in portfolios that are sensitive to C&E risks. To pursue that, BOC PCL ensures that its policies and frameworks are in line with the applicable regulatory requirements and following best banking practises.

Identification and MA of C&E risk drivers

BOC PCL has aligned its definitions of C&E risks with the requirements set in the ECB Guide on C&E risks (November 2020) and additional specific remarks outlined in the TCFD framework. In particular, BOC PCL has defined C&E risks as per the table below (Table 1). C&E risks can be split into two categories, (1) risks relating to the transition to a lower-carbon economy (transition risks) and (2) risks relating to the physical impacts of climate change (physical risks) 7. Furthermore, physical risk is further categorised into acute and chronic for physical hazards, whilst transition risk is further categorised into policy, legal, technology, market and reputational risks.

Climate- related risks 8
Climate-related risks are potential risks that may arise from climate change or from efforts to mitigate climate change, changes in technology, regulation or the market. Climate-related risks can be divided into physical risks from climate change and the risks of transitioning to a carbon neutral economy.

Environmental risks 9
Environmental risks can be divided into chronic and acute risks. Environmental chronic risks are the risks arising from environmental degradation that are permanent or risks that result from economic and human activities, including, for example, the pollution of air, soil and water or changes in land use and deforestation. In addition to the aforementioned, biodiversity loss, chronic degradation of habitat and the threatening of species are also considered to be an environmental risk. Environmental acute risks, such as earthquakes and tsunamis, refer to sudden and intense events or incidents that have the potential to cause significant and immediate harm to the environment or human activities.

Physical risk
Physical risk refers to the financial impact of changing climate, including more frequent extreme weather events and gradual changes in climate, as well as of environmental degradation, such as air, water and land pollution, water stress, biodiversity loss and deforestation. It considers how chronic and acute climate events can directly damage physical assets, impact their value or productivity, or indirectly lead to subsequent events, such as the disruption of supply chains.

Transition risk
Transition risk refers to the financial impact that can result, directly or indirectly, from the process of adjustment towards a lower-carbon and more environmentally sustainable economy. This could be triggered, for example, by a relatively abrupt adoption of climate and environmental policies, technological progress or changes in market sentiment and preferences. It considers how changes in these drivers can lead to changes in the value of assets, commodities and companies.

Table 1: Overview of the key C&E risk terminology
7 E06 - Climate related risks and opportunities.pdf (tcfdhub.org)
8 ECB’s Guide on climate-related and environmental risks, November 2020.
9 ECB’s Guide on climate-related and environmental risks, November 2020.

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III – Risk Management (continued)

C&E Risks Identification & Materiality Assessment (‘RIMA’) process

In 2023, BOC PCL has refined its MA of C&E risks as drivers of existing financial and non-financial risks, namely Credit risk, Liquidity risk, Market risk, Operational risk, Strategic risk as well as Reputational and Legal risk, taking into consideration its business profile and loan portfolio composition. As part of the RIMA process, BOC PCL has enhanced the following steps to ensure a comprehensive and structured MA process, having due consideration on the specificities of its business model, operating environment and risk profile:
i. Identification and documentation of C&E risk drivers
ii. Definition of transmission channels for C&E risks
iii. Assessment of materiality of C&E risk drivers

Specifically, BOC PCL has conducted an assessment of the following C&E risks, as drivers of existing risks:
i. Climate-related physical risk drivers
ii. Climate-related transition risk drivers
iii. Environmental transition risk drivers (other than climate risks)
iv. Environmental physical risk drivers (other than climate risks)

The assessment has been conducted using both quantitative and qualitative methods. For data driven methods, a combination of internally collected BOC PCL specific data and external data have been used. In summary, as a first step, a more granular list of potential C&E risk drivers has been identified through the enhancement of the inventory of C&E risks already developed by BOC PCL in the course of the previous C&E risk assessment exercises. In particular, BOC PCL has proceeded with an additional classification and categorisation of the C&E risks across four levels of granularity as per the following example:
i. Climate-related risk (Level-1)
ii. Physical risk (Level-2)
iii. Acute risk (Level-3)
iv. Wildfire (Level-4).

As a second step, the C&E risks have been mapped to the existing financial and non-financial risks through respective transmission channels. As a third step, a combination of qualitative and quantitative methods has been utilised for the purpose of the performance of the MA of C&E risks using various materiality parameters and thresholds, depending on the method and data used for the assessment. In addition, the evolution of C&E risks has been considered over the short, medium and long-term time horizons.

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III – Risk Management (continued)

C&E Risks Identification & Materiality Assessment (RIMA) process (continued)

An overview of the steps followed for the performance of the MA is presented in the following figure:

Figure 1: Overview of BoC’s C&E MA 2023 stages

The following table (Table 2), provides an overview of BOC PCL’s C&E risks inventory, which includes all C&E risks considered as part of the MA performed. A further split of C&E risks has been considered accordingly by defining thirty (30) underlying risk types.

ID C&E risk [Level 1] C&E risk sub-type [Level 2] C&E risk sub-type [Level 3] C&E risk sub-type [Level 4]
1 Climate-related Physical Acute Heat
2 Drought (increased frequency, intensity, duration)
3 High intensity / duration precipitation events (increase; causing flooding)
4 Landslide
5 River flood
6 Storms (increased activity and/or intensity)
7 Wildfire
8 Chronic Desertification

Table 2: BOC’s list of identified C&E risks

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III – Risk Management (continued)

C&E Risks Identification & Materiality Assessment (RIMA) process (continued)

ID C&E risk [Level 1] C&E risk sub-type [Level 2] C&E risk sub-type [Level 3] C&E risk sub-type [Level 4]
9 Climate-related Physical Chronic Ocean acidity
10 Precipitation (decreased average precipitation)
11 Sea level rise (increasing risk from coastal flood)
12 Temperature (increase of average temperature)
13 Transition Policy and Regulation Failure to comply with climate (ESG) disclosures and GHG reporting obligations
14 Legal Risks from litigation
15 Technology Transition to low-emission alternative products and services/business models
16 Market Increased energy costs and costs of raw materials
17 Increased stakeholder concern or negative stakeholder feedback / markets sentiment and preferences
18 Environmental Physical Acute Earthquake
19 Tsunami
20 Chronic Air pollution
21 Soil pollution
22 Water pollution
23 Biodiversity loss (incl. species extinction)
24 Deforestation (incl. habitat destruction) and land use change
25 Water scarcity
26 Pests (increased prevalence)
27 Transition Policy and Regulation Circular economy & waste management
28 Environmental protection requirement
29 Technology Environmentally friendly technologies
30 Market Environmentally driven consumer behaviour

Table 2: BOC’s list of identified C&E risks (continued)

Each C&E risk has been individually assessed as a driver of Credit risk, Liquidity risk, Market risk and Operational risk, and individual risk scores have been assigned. For these categories of existing risks, the results of the assessment have been aggregated at the level of physical and transition risks sub-types. The assessment of C&E risks as drivers of Strategic risk, Reputational risk and Legal risk has been performed on the abovementioned granularity level.

C&E Transmission Channels

C&E risks are recognized as drivers of the existing risks and may impact BOC PCL directly or indirectly through counterparties, assets (microeconomic channels) or the broader economy in which the relevant clients and BOC PCL operates (macroeconomic channels).# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III – Risk Management (continued)

C&E Transmission Channels (continued)
C&E Risk Drivers Transmission Channels (Non-exhaustive List) Potential Impact on the Group Affected Financial and Non-Financial Risk Types
Transition Risks i. Impact on repayment ability of clients through:
i. Increased operating costs for compliance and/or lower revenues
ii. Increased capital expenditures to comply with regulatory standards
iii. Closure of business lines or facilities due to transition to greener economies and public sentiment
Increased Probability of Default (‘PD’) and Loss Given Default (‘LGD’) Credit Risk 10
i. Impact on the price of marketable instruments (bonds/equity) and to Real Estate assets
ii. Impact on BOC PCL’s valuation if it does not reduce its emissions and/ or increase its GAR
i. Decrease in value of the REMU portfolio due to increase in operational costs and decrease in the value of the assets
ii. Large/ small sell-off (of High Quality Liquid Assets (‘HQLA’)) against reduced prices and/ or potential difficulty to liquidate
iii. Interest rate and FX shocks, credit spreads changes
Market Risk 11
i. Inability to raise funding due to lack of climate change action by the organisation
ii. Depletion of deposits to address increase operational costs or mitigate transition risks
i. Rapid withdrawal of customer deposits
ii. Unexpected significant expenses or charges that may influence liquidity position and net outflows
iii. Lack of funding sources / negative changes in funding structure
iv. Lower demand for BOC PCL’s capital issuance
v. Difficulties in selling assets / selling of assets with a discount
Liquidity Risk 12

Table 3: Overview of the key transmission channels and potential impact on the Group through C&E risks

10 Including Counterparty risk, Settlement risk, Issuer risk, Concentration risk and Country risk.
11 Including Interest rate risk, FX risk, Real Estate risk, Credit Spread risk and Equity risk.
12 Including Liquidity risk and Funding risk.

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III – Risk Management (continued)

C&E Transmission Channels (continued)

C&E Risk Drivers Transmission Channels (Non-exhaustive List) Potential Impact on the Group Affected Financial and Non-Financial Risk Types
Transition Risks Socio-economic changes (e.g. changing consumption patterns / customer preferences) i. Losses due to physical damages or shutdowns
ii. Increased operational costs for the buildings of BOC PCL
iii. Losses from lower productivity
iv. Losses from wrong decisions/ process issues
v. Additional significant operating or capital expenses
Operational Risk 13
i. Inability to meet stakeholders' demands as a result of changing market sentiment
ii. Reputational damage due to the financing of environmentally harmful projects
i. Limited business opportunities/ lessened expansion potential
ii. Workforce fluctuations
iii. Client withdrawal
iv. Additional investments to improve internal processes and comply with expectations
Reputational Risk
Litigation risks due to financing of environmentally harmful projects i. Litigation costs may reduce the value of the REMU portfolio
ii. Non-compliance with regulation and policy measures
iii. Investments in carbon intensive and unsustainable projects, buildings or similar
iv. Misalignment of communicated targets and reality
Legal/Litigation Risk
i. Additional costs and regulatory repercussions relating to, for example, exposure to real estate portfolio without adequate EPC labels, or exposure to high emitting/ polluting sectors
ii. Regulatory and / or market developments in relation to financial institutions offering 'green' products impacting BOC PCL's competitiveness
i. Loss of revenues due to strategic reorientation (e.g. loss of profitable business line)
ii. Inadequate definition and execution of the strategy (e.g. incorrect or faulty assumptions, poor implementation)
iii. Expenses for the implementation of upcoming C&E regulatory requirements / changes
iv. Limited business opportunities/ lessened expansion potential
Strategic Risk

Table 3: Overview of the key transmission channels and potential impact on the Group through C&E risks (continued)

13 Including Regulatory Compliance/Conduct risk, FEC risk, Internal/ External Fraud risk, People risk, BC risk, IT/ Cyber Risk, Technology risk, Data Accuracy and Integrity risk, Physical Security and Safety risk, Statutory Reporting and Tax risk, Transaction Processing and Execution risk, Project risk, Model risk and Third Party risk.

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III - Risk Management (continued)

C&E Transmission Channels (continued)

C&E Risk Drivers Transmission Channels (Non-exhaustive List) Potential Impact on the Group Affected Financial and Non-Financial Risk Types
Physical Risks i. Increased operating costs due to retrofitting and/or damage / substitution of assets
ii. Increase in insurance costs
iii. Lower revenues due to reduced productivity or damage in value chain operations
iv. Decrease in value of property collateral
Increased PD and LGD Credit Risk
i. Impact on the price of marketable instruments (bonds/equity) and to Real Estate assets
ii. Impact on BOC PCL’s valuation if it does not reduce its emissions and/ or increase its GAR
i. Decrease in value of the REMU portfolio due to increase in operational costs and decrease in the value of the assets
ii. Large / small sell-off (of HQLA) against reduced prices and/ or potential difficulty to liquidate
iii. Interest rate and FX shocks, credit spreads changes
Market Risk
Depletion of deposits to address increase operational costs or address or mitigate physical risks (e.g. to finance damage repairs) i. Rapid withdrawal of customer deposits
ii. Unexpected significant expenses or charges that may influence liquidity position and net outflows
iii. Lack of funding sources / negative changes in funding structure
iv. Lower demand for Bank's capital issuance
v. Increase in funding costs
vi. Difficulties in selling assets/ selling of assets with a discount
Liquidity Risk

Table 3: Overview of the key transmission channels and potential impact on the Group through C&E risks (continued)

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III - Risk Management (continued)

C&E Transmission Channels (continued)

C&E Risk Drivers Transmission Channels (Non-exhaustive List) Potential Impact on the Group Affected Financial and Non-Financial Risk Types
Physical Risks Increased operating costs due to damage on premises, operating locations and other facilities i. Losses due to physical damages or shutdowns
ii. Increased operational costs for the buildings of BOC PCL (e.g. to comply with energy efficiency standards)
iii. Losses from lower productivity
iv. Losses from wrong decisions/ process issues
v. Unplanned or additional significant operating or capital expenses
Operational Risk
Increased operating costs arising from the management of C&E risks i. Limited business opportunities/ lessened expansion potential (including respective operating losses)
ii. Workforce fluctuations (including respective operating losses)
iii. Client withdrawal (including respective operating losses)
iv. Additional investments to improve internal processes and comply with expectations
Reputational Risk
Litigation risks arising from BOC PCL's exposure to physical climate-related and/ or environmental damages i. Litigation costs may reduce the value of the REMU portfolio
ii. Non-compliance with regulation and policy measures
iii. Investments in carbon intensive and unsustainable projects, buildings or similar (knock on effects from reputational loss)
iv. Misalignment of communicated targets and reality
Legal/Litigation Risk
Inadequacies in BOC PCL’s product offerings without factoring in the potential damages resulting from physical risks associated with climate change; this could result in increased defaults on loans and negatively impact BOC PCL's asset quality. i. Loss of revenues due to strategic reorientation (e.g. loss of profitable business line)
ii. Inadequate definition and execution of the strategy (e.g. incorrect or faulty assumptions, poor implementation)
iii. Expenses for the implementation of upcoming C&E regulatory requirements / changes
iv. Limited business opportunities
Strategic Risk

Table 3: Overview of the key transmission channels and potential impact on the Group through C&E risks (continued)

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III - Risk Management (continued)

Assessment of C&E risks as drivers of financial and non-financial risks

Following the mapping of C&E risks as potentially relevant or not-relevant drivers of the principal risks through the transmission channels, follows the assessment of the C&E risks and their relevant impact based on the principal risks. BOC PCL has applied a combination of both qualitative and quantitative methods. The following methodologies have been applied:
a.# Quantitative Geographic Assessment

This assessment is applicable to C&E physical risks as drivers of Credit, Market, Liquidity and Operational risks. Specific physical climate-related hazards, namely Wildfire, Landslide, River Flood, Wind Gusts (Storms), and Sea Level Rise have been considered using geolocation data (i.e. coordinates, postal codes, municipalities) with respect to the following:

i. Credit risk: borrowers’ collateralized (secured) portfolio (geolocation coordinates of collateral properties) and unsecured portfolio (postal codes or municipalities of borrowers’ location);
ii. Market risk: properties of BOC PCL’s REMU portfolio (geolocation coordinates of collateral properties);
iii. Liquidity risk: deposits held by Cyprus residents (postal codes or municipalities of deposit holders’ locations);
iv. Operational risk: BOC PCL’s physical locations (postal codes or municipalities of Bank’s facilities).

Furthermore, specific environmental hazards, namely Air Pollution, Soil Pollution and Earthquake have been considered with respect to the following:

i. Property collateral for Credit risk secured portfolio (geolocation coordinates of collateral properties) - with respect to Air pollution, Soil pollution and Earthquake;
ii. Borrowers for Credit risk unsecured portfolio (postal codes or municipalities of borrowers’ location) - with respect to Air pollution, Soil pollution and Earthquake;
iii. Property collateral for the REMU portfolio for Market risk (geolocation coordinates of collateral properties) - with respect to Earthquake;
iv. Deposits held by Cyprus residents for Liquidity risk (postal codes or municipalities of deposit holders’ locations) - with respect to Earthquake;
v. BOC PCL’s physical locations for Operational risk (postal codes or municipalities of BOC PCL’s facilities) - with respect to Earthquake.

To further analyze the materiality of risk exposures to both physical and environmental hazards, a distribution analysis of underlying credit exposures (for both secured and unsecured portfolios), deposit amounts and employees count across risk scores (1-Low, 2-Medium, 3-High, 4-Critical) is performed. To conclude on the materiality of a specific hazard based on the distribution analysis across risk scores, a decision tree logic has been applied leading to one resulting risk score per hazard.

Quantitative Country and Industry Heatmaps

To inform the MA process, BOC PCL has performed a heatmapping exercise to determine how physical and transition risks affect certain industries that BOC PCL is exposed to, and subsequently to determine the impact on the overall BOC PCL’s risk profile and operations. Three different heatmaps have been constructed to assess specific risks and segments as described below.

Country climate transition risk heat map

The heatmap was used to assess:

i. Liquidity risk: deposits held by non-Cyprus residents (foreign deposit amounts)
ii. Market risk: HQLA Bond portfolio (corresponding Conditional Value at Risk (‘CvaR’))

A corresponding risk score from the heat map has been assigned to foreign deposit holders based on the underlying country of residence, and to bonds based on the underlying country of the issuer. As a next step, a distribution analysis of deposit amounts and CVaR across risk scores has been performed.

Country climate physical risk heat map

The heatmap was used to assess:

i. Market risk and Liquidity risk: HQLA Bonds portfolio
ii. Operational risk: Foreign locations of BOC PCL’s third party outsourcing/ providers

A corresponding risk score from the heat map has been assigned to bonds based on the country of issuer and to third party providers based on country of location. As a next step, a distribution analysis of HQLA balances (CVaR for Market risk and market value for Liquidity risk) and number of employees (per country of third-party provider location) across risk scores has been performed.

Industry climate transition risk heat map

The heatmap was used to assess:

i. Credit Risk: Secured and unsecured credit exposures

A corresponding risk score from the industry heat map has been assigned to borrowers of secured and unsecured loans based on the economic sector of their activity. As a next step, a distribution analysis of secured and unsecured credit exposures across risk scores has been performed.

In order to conclude on the materiality of climate transition and physical risks based on the distribution analysis described above, the same logic as described in the quantitative geolocation methodology (decision tree) has been applied, leading to a single resulting risk score (consistently, the same 4-level unique risk scale has been applied).

Qualitative analysis based on Expert Judgement

Expert judgement has been also employed to assess certain risk drivers including those for Strategic, Reputational and Legal risks. Expert judgement includes additional external sources and publicly available statistical data such as consultation reports, scientific publications and other sources featuring Cyprus-specific data from Eurostat, World Resource Institute, Climate Analytics, Climate Vulnerability Monitor etc.

Sectoral Analysis

To support Level-3 risk scores, i.e., at the level of chronic, acute etc. risks sub-types, for all existing financial and non-financial risk categories, BOC PCL considered, among others, the impact of C&E risks at a sectoral level. Such analysis included the sectoral breakdown (per NACE code):

  • for each exposure type relevant to the given risk type
  • for certain climate physical risks (level 4) such as Flood, Landslide, Sea Level Rise and Storms

In addition, for transition risks, the BOC PCL has used an industry heatmap with GHG emissions intensity as the indicator of the sectors’ sensitivity to transition risks (the higher the GHG intensity, the higher exposure to transition risks). As a next step, a distribution of the credit exposures to these emissions categories has been allocated and an overall score for transition related risks was determined.

Determination of materiality

Different types of scores have been considered during the MA depending on the type of risks analysed and methods considered. Determination of materiality was concluded at C&E Risks Level 3, i.e., at the level of chronic, acute etc. risks sub-types, utilizing BOC PCL’s existing Risk and Control Self-Assessment methodology and thus assessing Impact and Likelihood on a scale from one (1) to five (5), to ensure consistency. The definitions of each Impact and Likelihood scores have been formulated, taking into account the nature of C&E risks and encompassing different characteristics of the physical and transition risks, as well as the acute and chronic drivers in a harmonised way. Thus, for the purposes of this MA, the definitions of Impact and Likelihood have been tailored to describe the occurrence of severe C&E events or circumstances, since these are typically responsible for the great majority of the potential risk. Following the assessment, score levels “High” and “Critical” have been considered as “material” for the purposes of the MA, whilst “Low’ and “Medium” scores as “non- material”.

Determination of materiality over different time horizons

BOC PLC’s categorisation of short-, medium-, and long-term horizons for C&E risk assessment is driven by several key factors, as follows:

i. Internal risk management: Internal risk management processes including stress testing and capital planning are crucial in establishing these timeframes. These efforts are tailored to match the maturity of the portfolios, ensuring a comprehensive and aligned risk assessment.
ii. Strategic planning: strategic initiatives, including (“ESG”) principles and sustainability targets, such as reaching carbon neutrality by 2030 and net-zero by 2050, play an important role in shaping these time horizons.
iii. Regulatory alignment: BOC PCL maintains close alignment with EU sustainability directives, notably the ‘Fit for 55’ framework, and adheres to ECB/ EBA requirements and recommendations. Incorporating mandates and guidelines from the Corporate. For more details on the time horizons set refer to ‘Pillar II – Strategy’ of these TCFD.

Materiality Assessment Results per Risk

The Group has taken several steps to ensure a concrete process by which C&E risks are fully considered and subsequently assessed in order to carry out a robust MA. When assessing the materiality of C&E risks, a proportionate approach was adopted, focusing only on the most negatively impactful risks. At the same time, it is noted that impacts were assessed on a gross/aggregated basis, by not considering any particular approaches to reduce potential risks. Moreover, the identified material risks are in the process of being incorporated into all relevant processes of the RMD including the ICAAP and ILAAP scenario analysis, thus BOC PCL will recognise various mitigation measures to ensure that such risks are controlled to the extent possible.

Credit Risk

As part of the credit risk analysis, an assessment of secured (collateralized) and unsecured credit exposures has been performed utilizing quantitative and qualitative methods. The analysis indicated that climate-related physical risks, acute hazards are material due to BOC PCL’s significant exposure to high Wildfire risk.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED

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ESG Disclosures

124 Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III - Risk Management (continued)

Materiality Assessment Results per Risk (continued)

With respect to climate-related transition risks, the assessment highlighted the need for attention to risk categories, particularly concerning increased energy and raw material costs, as well as transition to lower-emission technologies. Notwithstanding that most of the environmental risk categories have been assessed as not material, it should be noted that risks related to earthquakes and water scarcity have emerged as material over the long term. The overall score for environmental physical risks has been assessed as non-material for the short term.

Market Risk

For each of the identified C&E risks, a tailored combination of quantitative and qualitative methods was applied. Based on this analysis, climate physical risks, acute hazards was identified as material due to the very high exposure of the REMU portfolio to Wildfire risk. Wildfire has a relatively high impact and occurrence probability, and thus can cause significant direct damage or broad devaluation of REMU properties. Other acute and chronic physical risks pose a non-material level of concern for the REMU portfolio. The Market Risk in connection with the CVaR of the HQLA portfolio has been assessed through a country heatmap of physical risk and was also identified as a non-material. Other than acute physical climate risks, the remaining C&E risk categories are found to be non-material as well. Nevertheless, attention should be paid to the elevated Earthquake risk in Cyprus, which might also induce severe depreciation of the REMU portfolio upon realisation of a severe event. Due to the very low likelihood of severe earthquakes, the resulting materiality was however also assessed as non-material. Furthermore, all C&E risks within climate-related transition risks were also assessed non-material mainly because of the potential depreciation of aged REMU real estate assets which lag in terms of energy efficiency and other low-emission standards and certifications. Environmental transition risks are assessed as non-material but they need to be closely monitored due to potential stricter requirements in terms of environmental standards in the real estate sector.

Liquidity Risk

As part of the liquidity analysis, for each of the identified C&E risks, the combined materiality of the deposits and the value of HQLA portfolio was assessed with a tailored combination of quantitative and qualitative methods. The outcome of the assessment indicated that there are no material C&E risks identified with respect to Liquidity Risk. However, within climate-related physical risks, the acute risk driver Wildfire has been identified as the dominant cause of liquidity issues due to possible simultaneous deposit withdrawals upon a widespread wildfire damage in Cyprus. Similar considerations are held for the environmental acute risk Earthquake, whose likelihood is however extremely improbable for high magnitude events. Chronic physical risks are not relevant for liquidity considerations due to their progressive and long-term character. In terms of transition risks, increased deposit withdrawals might be triggered in the event of very high and volatile costs of energy and raw materials, an aspect which is particularly sensitive for Cyprus because of its high import dependency.

Operational Risk

For each of the identified C&E risks, the materiality in connection with the operations of BOC PCL owned and rented properties and third-party providers was assessed. Based on quantitative geolocation analysis and country climate physical heatmap exercise, both physical and transition risks have been assessed accordingly. Although the overall results indicate that C&E risks are non-material for BOC PCL, the need for close monitoring is required to ensure ongoing operational resilience.

Reputational Risk

Reputational Risk may be affected by C&E risks directly or through the realisation of other principal risks, and Strategic, Operational and Legal Risks. BOC PCL’s reputation has been assessed in terms of its business operations and other key risk areas that could potentially impact BOC PCL’s reputation. Overall, all C&E risks regarding physical and transition risks for Reputational risk have been assessed as non-material. This is the case as BOC PCL has a good prevention and recovery plan in place to minimize risks from acute environmental hazards such as earthquakes. Additionally, BOC PCL’s limited exposure in heavy manufacturing sectors reduces its exposure to transition risks. This strategic position aligns BOC PCL with evolving environmental standards and stakeholder expectations, thereby safeguarding its reputation.

Legal and Strategic Risk

The analysis of C&E risks as drivers of Legal and Strategic risk has been performed using qualitative analysis and expert judgment across all C&E risk types. The analysis regarding Legal Risk has been conducted based on various factors including, the regulatory requirements in Cyprus, shifts in consumer behavior and any technological advancements. The assessment also includes considerations of compliance, customer due diligence, and litigation risk. In terms of Strategic Risk, BOC PCL considers its exposure concentration, vulnerabilities and stakeholder engagement to proactively manage and mitigate potential risks to its strategic objectives. The overarching conclusion indicates that the Legal Risk for BOC PCL is generally low across different C&E risk categories, however, climate-related transition risks are the higher risk from a reputational and legal perspective. It should be noted that BOC PCL has implemented measures such as continuous monitoring, preventive plans, and compliance checks to address potential legal implications arising from C&E factors. Ongoing efforts are directed at minimizing risks and ensuring compliance with evolving standards and regulations. Therefore, BOC PCL does not foresee worsening of the impact of C&E risk drivers over the time and it is expected that this impact will remain low. With regards to the Strategic risk, BOC PCL acknowledges that its concentration in Cyprus, with significant exposure to Real Estate, Construction, and Accommodation sectors, makes it vulnerable to the impact of climate- related physical risks, acute risks and primarily wildfire. In addition, most of the collaterals are real estate assets. As such, the impact of physical risks could affect BOC PCL and its customers going forward in terms of the value of these assets, insurance costs, and any associated cost to restore resulting damages from acute physical climate-related hazards. The primary concerns are the potential effects on the value of real estate assets and associated costs for restoring damages. It is expected that the impact of climate-related physical risk drivers will remain material in the future as well. In conclusion, BOC PCL is proactively addressing C&E risk drivers, recognizing their potential impact on strategic risk. BOC PCL is implementing measures, engaging with stakeholders, and adapting its strategies to navigate the evolving landscape of climate and environmental challenges. Ongoing monitoring, customer engagement, and strategic adjustments are integral to BOC PCL's approach in managing these risks effectively.

125 Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III - Risk Management (continued)

Materiality Assessment Results per Risk (continued)

Table 4 below shows the aggregated results of the MA, across the assessed time horizons, with regards to the C&E risks, along with the approach that was used to assess each type of principal risk.

C&E Risks Risk Approach Materiality Result Time Horizons
Short-term (1-3 years) Medium-term (4-7 years) Long-term (8-27 years)
Climate-related Risk
Physical Risk
Credit Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) Material Material Material Material
Market Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) Material Material Material Material
Liquidity Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) Non-material Non-material Non-material Non-material
Operational Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) Non-material Non-material Non-material Non-material
Reputational Qualitative Analysis (Expert Judgment) Non-material Non-material Non-material Non-material
Legal Qualitative Analysis (Expert Judgment) Non-material Non-material Non-material Non-material
Strategic Qualitative Analysis (Expert Judgment) Material Material Material Material
Transition Risk
Credit Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) Non-material Non-material Non-material Non-material
Market Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) Non-material Non-material Non-material Non-material
Liquidity Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) Non-material Non-material Non-material Non-material
Operational Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) Non-material Non-material Non-material Non-material
Reputational Qualitative Analysis (Expert Judgment) Non-material Non-material Non-material Non-material
Legal Qualitative Analysis (Expert Judgment) Non-material Non-material Non-material Non-material
Strategic Qualitative Analysis (Expert Judgment) Non-material Non-material Non-material Non-material

Table 4: Overview of the aggregated results of the C&E risk MA

126 Task Force on Climate-related Financial# Disclosures (TCFD) (continued)

Pillar III - Risk Management (continued)

Materiality Assessment Results per Risk (continued)

C&E Risks
| Risk | Approach | Materiality Result | Time Horizons | | |
|---|---|---|---|---|---|
| | | | Short-term (1-3 years) | Medium-term (4-7 years) | Long-term (8-27 years) |
| Environmental -related Risk | | | | | |
| Physical Risk | Credit | Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) | Non-material | Non-material | Material |
| Market | Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) | Non-material | Non-material | Non-material |
| Liquidity | Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) | Non-material | Non-material | Non-material |
| Operational | Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) | Non-material | Non-material | Non-material |
| Reputational | Qualitative Analysis (Expert Judgment) | Non-material | Non-material | Non-material |
| Legal | Qualitative Analysis (Expert Judgment) | Non-material | Non-material | Non-material |
| Strategic | Qualitative Analysis (Expert Judgment) | Non-material | Non-material | Non-material |
| Transition Risk | Credit | Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) | Non-material | Non-material | Non-material |
| Market | Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) | Non-material | Non-material | Non-material |
| Liquidity | Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) | Non-material | Non-material | Non-material |
| Operational | Quantitative Assessment (Geographical/ Industry Heatmapping)/ Qualitative Analysis (Expert Judgment) | Non-material | Non-material | Non-material |
| Reputational | Qualitative Analysis (Expert Judgment) | Non-material | Non-material | Non-material |
| Legal | Qualitative Analysis (Expert Judgment) | Non-material | Non-material | Non-material |
| Strategic | Qualitative Analysis (Expert Judgment) | Non-material | Non-material | Non-material |

Table 4: Overview of the aggregated results of the C&E risk MA (continued)

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III - Risk Management (continued)

C&E Risk Management Tools & Processes

Climate risk is a growing consideration for financial institutions given the increasing effects of climate change globally, the sharp regulatory focus on addressing the resultant risks as well as increasing stakeholder concern. The Group is committed to integrate C&E risk considerations into all relevant aspects of the decision-making and risk management and is taking steps to achieve this. Drawing from existing regulatory guidance and best practices it has taken several actions to manage and mitigate C&E risks and it will continue to develop such practices going forward. The section below provides an overview of those actions.

a. Business Environment Scan

BOC PLC has established the BES process to monitor C&E developments / updates as already described in ‘Pillar II - Strategy’ section of these TCFD. The process is mainly used as a risk identification tool, that identifies C&E risks emerging from relevant developments and their association with existing risk categories. As part of this monthly scanning process, BOC PCL will gradually incorporate additional sources to monitor sector-specific developments and updates, and in particular monitor developments for industries that might have significant impact from C&E risks or new regulations that might heighten C&E transition risks. New developments identified within the BES are carefully analysed for their relevance and potential impact on BOC PCL’s risk and strategic profile. This integrated approach enhances BOC PCL’s ability to manage and control C&E risks effectively, thus, associated risks arising from C&E risks will be closely monitored and analysed on regular basis and feed into the MA. BOC PCL has performed the first round of the BES and analysed recent regulatory and market updates, relevant to BOC PCL’s business. The results of the first run of the BES have been considered and informed the MA with the developments that have been classified as “High” and “Critical” with respect to their potential impact.

b. Risk Appetite Framework

BOC PCL maintains a RAF which sets out the level of risk that the Group is willing to take in pursuit of its strategic objectives, outlying the key principles and rules that govern the risk appetite setting. It includes qualitative statements as well as quantitative measures expressed relative to financial and non-financial risks. Within this context, three Climate-related KRIs were introduced in its latest revision and include:

i. Financed Scope 3 GHG emissions of Mortgage Portfolio (Retail)
ii. Financing purchases of new commercial properties (Corporates / SMEs)
iii. Financing renovation of commercial properties (Corporates / SMEs)

The KRIs cover both the mortgage and the corporate portfolio and relate to the broader category of “buildings” which are energy intensive during both the construction period and their operation.

Financed Scope 3 GHG emissions of Mortgage Portfolio

Considering the Financed Scope 3 GHG emissions of mortgages, the mortgage loan portfolio exposure and the regulatory developments it was assessed that the mortgage portfolio of BOC PCL is exposed to transition risks. Therefore, to manage those risks, BOC PCL decided to set decarbonisation target aligned with IEA B2DS and gradually direct its new lending to more energy efficient buildings whilst offer incentives to retrofit buildings with lower energy efficiency in the future. The KRI on decarbonisation target on Mortgage portfolio indicates increased climate transition risk if the portfolio produces GHG emissions which are not aligned with the IEA B2DS decarbonisation pathway.

Financing purchases of new commercial properties / Financing renovation of commercial properties (Corporates / SMEs)

Emphasising on buildings, two additional KRIs were introduced to ensure that new lending for commercial properties will only be directed to buildings with EPC class greater than C or in case of building renovations, an improvement in energy performance will be achieved. The indicators are applicable to the corporate entities, which includes SMEs and large corporates, and reflects the material portfolios of BOC PCL, namely those under Construction, Accommodation & Food Service and Real Estate.

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III - Risk Management (continued)
C&E Risk Management Tools & Processes (continued)

c. Risk Monitoring & Reporting

The Group has introduced reporting around sustainability issues which will be progressively enhanced. Currently, regular reporting primarily consists of:

i. Progress updates on the ESG Working Plan: this takes place through the SC mostly on a monthly basis. Frequent updates (quarterly) are being provided to the NCGC and the RC.
ii. Climate Risk Report: the report was introduced during 2023 and was submitted to the RC through the SC and EXCO. The report updates the committees on:
i. The progress made on the ESG Working Plan focusing on risk management related activities.
ii. The level of several KRIs and KPIs relating to transition and physical risks, Financed scope 3 GHG emissions and environmentally friendly lending.
iii. The report has been included as part of the above Committees agendas and will be produced on a regular basis.
iii. RAF dashboard reporting: a dedicated RAF report (Risk Profile) is produced on a quarterly basis. The report includes all RAS indicators, including the ones related to climate risk, and is submitted to the EXCO, RC and the BOD. Any interim breaches are assessed with respect to their Tier and breach severity and are reported and / or escalated to the appropriate committee.
iv. Additional monitoring reports have been established in 2023:
i. Sustainability Performance Report: aims to facilitate the monitoring of decarbonisation targets (Scope 1, Scope 2 and Scope 3), Green/Transition lending targets (Retail, Corporate and SME) and Other wider ESG targets (Renewable energy, paper consumption, Sustainable Bonds Investments etc.).
ii. BES monthly update report: the report provides update to the BES Working Group on the key updates and developments on C&E area that might impact C&E risks and the Business Strategy.
iii. BES impact report: the report is produced on a quarterly basis summarizing the impact of key updates and development on the C&E risks and the mapping to the traditional risk categories and the Business Strategy per time horizon. In addition, the updates and developments arising from the BES are further linked to sectors and relevant products. The quarterly impact assessment (preliminary impact assessment) is presented to the SC and EXCO, on a quarterly basis. The annual final impact assessment will be presented and discussed at the SC, EXCO, RC and NCGC.

d. ESG Due Diligence

During 2023, BOC PCL established an ESG Due Diligence process with the objective being to assess customers (existing and new) on their performance against various aspects around ESG and climate risks. The process involves the utilisation of structured questionnaires applied at the individual company level and has been initially deployed to customers within the Corporate Division. The questionnaires focus more on the Environmental/Climate risk pillar and aim to assess various aspects of each customer touching upon matters around Governance, Training, Strategy & Business Planning, Energy metrics and other. The Social and Governance pillars are also assessed through several relevant dimensions such as Corporate and Social Responsibility, Human Rights, Board Composition etc.# BANK OF CYPRUS HOLDINGS PUBLIC COMPANY LIMITED

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III - Risk Management (continued)

C&E Risk Management Tools & Processes (continued)

e. Policies

BOC PCL has in place policies aiming to assist in managing its C&E risks. These include:

Environmental and Social Policy

BOC PCL is committed to identifying and managing potential negative impacts that any of its activities might have to the environment, to society and to its customers. Under this commitment, BOC PCL has in place an E&S Policy which guides all BOC PCL departments involved in the credit granting process and applies to:

ii. Granting of new funded / non-funded facilities to physical persons or legal entities, secured by mortgage on immovable property.
iii. Granting of new funded facilities to legal entities.

The policy is applicable at the individual exposure level and requires that BOC PCL verifies acceptable levels of environmental risk through, among other:

i. Screening out customers who are carrying out activities that appear on the “Exclusion and Referral Sectors”. The Exclusion and Referral Sectors include a wide range of activities that can be harmful to the environment or society.
ii. Making an initial assessment for the E&S risk based on the customer’s business sector and engaging with the customer if assessed as “Medium” or “High” to ensure that any identified risks are mitigated.

Green Lending Policy

BOC PCL has in place a Green Lending Policy which aims to provide the framework and the requirements BOC PCL will implement for the creation of green loans and to support borrowers in financing environmentally sound and sustainable projects. The Policy sets the criteria for a loan to be categorised as “green” which include, among others, clear environmental benefits, environmental sustainability objectives, the processes by which the borrower identifies and manages perceived, actual or potential environmental and social risks associated with the relevant green project(s) etc. To fully operationalise the policy, BOC PCL is in the process of preparing the relevant guidelines, which will provide further guidance on the specific procedures to be followed.

Concentration Risk Policy

The Concentration Risk Policy captures any single exposure or group of exposures with the potential to produce losses large enough, to threaten the financial institution’s health, reputation, or ability to maintain its core operations. This Policy is aligned with the RAF, and applies at Group level by defining limits and the methodology for limit setting for exposures in specific assets, liabilities and off-balance sheet items to ensure that the concentration risk is within BOC PCL’s Risk Appetite. Consequently, BOC PCL has introduced lending restrictions and sector limits on carbon intensive sectors, and these have been reflected in the Concentration Risk Policy as mentioned on ‘Pillar II – Strategy’ section of these TCFD. A limited amount of new lending, unless for green or transition purposes, will be allowed subject to approval by the RC or BOC PCL’s highest credit committee. The restricted sectors relate to certain activities within:

i. Coal Mining
ii. Oil
iii. Gas
iv. Cement
v. Iron & Steel & Aluminium
vi. Power Generation (excluding renewables)

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III - Risk Management (continued)

C&E Risk Management Tools & Processes (continued)

e. Policies (continued)

Pricing Policy

BOC PCL has recognized the importance of promoting sustainability in its lending practices. In line with this, it has developed a comprehensive plan aiming to integrate ESG and Climate factors into its loan pricing framework to ensure long-term sustainable growth. The plan has two main phases, the Transition phase, and the Long-term phase.

Transition Phase

The Transition phase has been based on BOC PCL's strategy to establish a more sustainable lending practice while placing an emphasis on promoting environmental responsibility and not mitigating C&E risks by pricing them.

Long-Term Phase

Moving on from the Transition phase, BOC PCL has developed a longer-term plan for undertaking the necessary activities and analysis that will allow for a structured approach to incorporate ESG and climate factors in pricing components and where needed associate pricing with defined KPIs. For more details on the Transition and Long-Term Phase please refer to ‘Pillar II – Strategy’ section of these TCFD report.

f. Climate Risk Sensitivity and Stress Testing

i. Sensitivity Analysis

Scenario analysis and climate risk stress testing are methods which assist in evaluating and managing the possible effects of C&E risks, to the Group’s business strategy and financial planning decisions. To assess the potential impact of transition risks on the Business Model, a sensitivity analysis was carried out on portions of the corporate and mortgage portfolios that were identified as being exposed to transition risks as per the MA of March 2022. The analysis related to the Financial Plan for the period between 2023 – 2026 and reflected the potential impact of a short-term disorderly scenario according to which a set of climate related policies are implemented at the beginning of 2023. Estimation of impact was done on a top-down basis considering the outcome of regulatory climate stress tests, and specifically the outcome of the Bank of England Climate Biennial Exploratory Scenario. Considering the specific composition of BOC PCL’s portfolio, such climate related policies would most likely affect customers in the Construction, Real estate and Accommodation sectors and customers with mortgage loans granted prior to 2009 implying thus a less-energy efficient property. The outcome of the analysis thus provided a magnitude of losses BOC PCL might face if both BOC PCL and its customers do not respond effectively to climate risks.

ii. Transition Risk Framework

BOC PCL developed a Framework to quantify transition risks. The framework addresses all sectors of the BOC PCL’s portfolio, but dedicated models were created for those sectors that are more susceptible to transition risks, based on their inherent activities and their exposures. Such sectors include Construction, Hotels, Real Estate and Mortgages whilst the remainder of BOC PCL’s portfolio is catered through a generic model. BOC PCL has executed an internal preliminary Stress-test exercise with Balance Sheet reference Date 30/09/2023 with Corporate Ratings having a reference date of 31/12/2022. The projections, in terms of PD impact of the climate scenarios, were formed until 2050 on a counterparty level, with the outcome being aggregated to sector level to allow for Sectoral analysis. The results of the stress testing do not include Balance Sheet Projection values and impact on the Collaterals.

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III - Risk Management (continued)

C&E Risk Management Tools & Processes (continued)

f. Climate Risk Sensitivity and Stress Testing (continued)

ii. Transition Risk Framework (continued)

For the preliminary Stress Test run the following Network for Greening the Financial System (‘NGFS’) scenarios have been selected:

i. NDCs – Nationally Determined Contributions, which for the case of Cyprus, almost coincides with the “Below 2°C” scenario given the EU Members’ aspiration for climate Policies. “Below 2°C” scenario gradually increases the stringency of climate policies, giving a 67% chance of limiting global warming to below 2°C.
ii. Current – Current Policies scenario assumes that only currently implemented policies are preserved, leading to high physical risks.
iii. Delayed Transition – Delayed Transition scenario is under the Disorderly scenario category. It assumes annual emissions do not decrease until 2030. In addition, it requires strong policies to limit warming to below 2°C and negative emissions are limited.

The PDs under the preliminary Stress Test on transition risks are substantially increased on the “Delayed Transition” scenario between 2031-2040 compared to the “Current” scenario.

iii. Physical Risks

In terms of physical risks, efforts were focussed on estimating the impact on property value from the potential materialisation of such risks. This is considered relevant to BOC PCL, given the concentration of clients in activities relating to immovable properties such as Construction, Accommodation & Food Service, Real Estate, Mortgages as well as the fact that a significant portion of BOC PCL’s collaterals are real estate assets. To that end, granular data were obtained from an external vendor, providing granular, location level information.# BANK OF CYPRUS HOLDINGS PUBLIC COMPANY LIMITED

Annual Financial Report 2023

ESG Disclosures

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III - Risk Management (continued)

C&E Risk Management Tools & Processes (continued)

For the purposes of the analysis which was also part of its RIMA process, the NGFS scenarios were employed and used as a reference. In particular, the following scenarios were used and projected up to 2050:
i. Orderly transition: assume that climate policies are introduced early and gradually become more stringent. Physical and transition risks are relatively small.
ii. Disorderly transition: explore higher transition risk due to delayed or divergent policies across countries and sectors.
iii. Hot House World: assume that some climate policies are being implemented in some jurisdictions, but that global efforts are insufficient to halt significant global warming. These scenarios pose serious physical risks.

The analysis of the data allowed BOC PCL to gain an understanding of the assets vulnerable to the various physical risks, their level of riskiness as well as potential concentrations across the island. Furthermore, following the identification of physical risks, the monetary impact (damage function) for each combination of property, hazard, scenario, and year was estimated. This monetary impact considered not only the geo-localisation features, but also the asset-specific characteristics, i.e., commercial, industrial, residential, other use. At the moment, the damage function measurement, for wildfire hazard, has been incorporated as part of the ICAAP process.

iv. ILAAP Updates

BOC PCL considered the C&E risks financial impact, and in particular transition risks, and how these might affect BOC PCL’s counterparties efforts to meet any C&E requirements from the process of adjustment towards a lower carbon economy. Stress testing analysis was used to assess the effects on BOC PCL’s liquidity, focusing on sectors expected to be impacted by transition risks. Higher outflows were assumed for the deposits of economic sectors which are expected to be more vulnerable to C&E risks and more specifically to transition risk.

ESG Disclosures

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III - Risk Management (continued)

C&E Risk Management Tools & Processes (continued)

g. C&E Risks-related Data

BOC PCL determined to approach holistically the ESG and Climate Data, by developing an ESG and Climate Data Gap & Strategy. Specifically, BOC PCL:
i. Established an ESG Data Working Group.
ii. Set up weekly catch-up calls for the ESG Data Working Group.
iii. Identified Data Gaps under various workstreams (Disclosures, Risk Management, Commitments, Business Strategy).
iv. Determined the strategy to close the gaps.
v. Set indicative deadlines to close the gaps.
vi. Discussed with several third-party software providers on ESG and Climate Risk Management platform and Disclosure platform.
vii. Determined the follow up actions on the ESG and Climate Data Gap & Strategy.

BOC PCL acknowledges that the ESG and Climate spectrum is extremely fast pacing, therefore the ESG and Climate Data Gap & Strategy is an ongoing process and further actions are expected to be performed in the future to further enhance the existing ESG and Climate Data Gap & Strategy.

The ESG Data Gaps have been identified by focusing to the main ESG risks’ workstreams run by BOC PCL as well as strategic priorities:
i. Task Force on Climate related Financial Disclosures requirements (Annual report) - Disclosures
ii. Pillar 3 Disclosures on ESG risks (Six monthly) - Disclosures
iii. Sustainability Performance Report (Monitoring Key Performance Indicators) – Business Objectives
iv. Climate Risk Report (Internal risk reporting) – Risk Management Needs
v. ESG Questionnaires for Due Diligence purposes - Risk Management Needs
vi. Physical Risks & Transition Risks assessment, quantification and management - Risk Management Needs
vii. BOC PCL’s Sustainable Finance Framework - Business Objectives
viii. Net Zero by 2050
ix. Financed Scope 3 GHG emissions estimation of loan portfolio – Disclosures/ Risk Management Needs/Business Objectives

BOC PCL initiated implementation of ESG and Climate Data Strategy in 2024.

h. UNEPFI Impact Analysis Tool

BOC PCL has employed the UNEP FI’s Impact Analysis Tool which provides for a two-step process to understand and manage actual and potential positive and negative impacts of the financing it provides. As per the methodology underpinning the tool (UNEP FI’s Holistic Impact Methodology) the impacts are analysed across the spectrum of the three pillars of sustainable development articulated by the SDGs:
i. Human needs (the social pillar – people)
ii. Environmental conditions or constraints (the environmental pillar – planet)
iii. Economic development (the economic pillar – prosperity)

The tool allows the selection of the industries that BOC PCL has the biggest exposures to and following that it maps which of them are particularly affected by sustainability trends. For the Corporate portfolio, the impact analysis focussed on the fifty most important sub-sectors based on NACE codes for a total of ten sectors, analysing €4.5 billion of exposures out of a total of €10 billion gross loan book as of 31 December 2023. In terms of industries, Accommodation, Real Estate, Trade and Construction have the highest share in BOC PCL’s portfolio. Sectors that are of less importance in terms of financed exposure but are considered significant due to their impact on the Sustainable Development Goals, e.g., manufacturing, transportation and agriculture, were also analysed. For Consumer banking, the impacts of the most prevailing banking products were examined including credit cards, overdrafts, consumer loans, mortgage loans, student loans and vehicle loans.

ESG Disclosures

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III – Risk Management (continued)

C&E Risk Management Tools & Processes (continued)

h. UNEPFI Impact Analysis Tool (continued)

a) Corporate Portfolio

As a result of the analysis carried out, the most relevant impact areas of strategic importance were identified:
i. Employment, Wages and Social Protection (SDG 1 and SDG 8) - Social
ii. Health and Safety and Healthcare and Sanitation (SDG 3) - Social
iii. Healthy economies, Housing, Finance and Infrastructure (SDG 8, SDG 9 and SDG 11) - Social
iv. Climate Stability, Biodiversity and Healthy Ecosystems, Resource efficiency and Waste (SDG 6, SDG 12, SDG 13, SDG 14 and SDG 15) – Environmental

According to the analysis the biggest positive impact is in the following areas:
i. Employment, Wages and Social Protection which includes the overall financing in all areas of the economy. According to our Environmental and Social Policy, for all financing to Legal Entities above €100,000 a written confirmation is needed for proper business conduct, relevant licenses and work permits. In cases where the Legal Entity is categorised as medium or high risk (as per EBRD’s E&S Risk Categorisation List) additional safeguards are in place, such as due diligence reports by external experts (i.e. professionals on the assessment of E&S risks). This contributes to the promotion of wellbeing and to decent work for everyone.
ii. Health and Safety and Healthcare and Sanitation, including financing in the areas of manufacture of medical products that contribute to health and wellbeing, as well as financing in the healthcare sector that facilitates access to the corresponding care.
iii. Healthy economies, Housing and Infrastructure. This positive impact stems from the fact that BOC PCL typically lends to sector wide small-medium-sized enterprises (‘SMEs’) which are the cornerstones of a functional economy. SMEs account for the majority of companies in Cyprus and are responsible for a large portion of the private sector employment. In addition, Construction and Real estate financing can also contribute to the development of quality, reliable, sustainable and resilient infrastructure, to support economic development and human well-being.

Focusing on the negative impacts, the analysis indicates that all the activities of the financed portfolio can potentially affect the entire environmental pillar as expressed through the three distinct impact areas of:
i. Circularity,
ii. Biodiversity & healthy ecosystems, and
iii. Climate stability

Activities from the most prevailing financed sectors of BOC PCL such as Construction and Real Estate are negatively associated with:
i. Biodiversity,
ii. Resource Intensity,
iii. Waste, and
iv. Climate Stability.

This is mainly due to the fact that these sectors are associated with the use of natural resources, produce waste during the construction/operation phase, affect the climate through the GHG emissions of the properties and in addition, the land/area they are built on may have adverse effects on the local ecosystems. Similarly, the manufacturing and the transportation sectors are mainly associated with the consumption of fossil fuels and production of GHG emissions (through energy usage and mobility). Agriculture is a sector where it takes up a lot of land whereas livestock production causes the emission of fairly large amounts of GHG. The accommodation sector, which is the largest in BOC PCL’s portfolio, it is not considered a key sector by the UNEP FI tool. However, it is negatively associated with waste, pollution, and the cause of strain on land and local ecosystems.

b) Consumer Banking – Households

The analysis indicated that all consumer banking products have a significant impact on Finance (SDG 8 and SDG 9), which relate to the provision of affordable credit for to all the consumers as to cover their everyday needs. Mortgage loans are positively associated with Housing (SDG 11) and negatively associated with Climate Stability and Resource Intensity mainly due to the consumption of energy (GHG emissions).# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 ESG Disclosures 134

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar III – Risk Management (continued)

C&E Risk Management Tools & Processes (continued)

h. UNEPFI Impact Analysis Tool (continued)

c) Next Steps
The Group is constantly monitoring results and working on policies as to target specific industries and sectors that will help it increase its positive impact (e.g., lending to renewable energy projects). For more details refer to section ‘Principles for Responsible Banking’ in ‘Pillar II – Strategy’ of these TCFD.

i. Corporate Bond Investment Framework

ESG considerations are an important part of BOC PCL’s investment process and framework and are considered in aiming to enhance sustainable investment outcomes. Therefore, BOC PCL aims to specify through this framework, the approach followed for the risk assessment and limit allocation of corporate bond investments. Controlling the set of portfolio characteristics based on the industry activity, BOC PCL ensures that only acceptable industries are permitted for evaluation and analysis by the Market and Liquidity Risk Unit. The non-permissible industries list used for preliminary industry assessment is the ‘Exclusion & Referral Sectors’ of the E&S Policy (see section ‘e. Policies’ of ‘Pillar III- Risk Management’ of these TCFD). Acceptable industries are further assessed with regards to their Moody’s credit impact score (‘CIS’) and issuer profile score (‘IPS’), where corporates with CIS equal to 4 or 5 and IPS equal to 5 are not acceptable and no limits are allocated. The resulting allocated limit is affected by the ESG score of only-acceptable industries corporate bonds. Therefore, corporate bonds with low IPS score, receive lower score within the Qualitative Assessments which eventually affects the final score and the resulting allocated limit.

j. Other Actions

BOC PCL has put in place several follow-up actions to mitigate existing risks and enhance the work carried out so far. Indicatively, these include:
i. Further integration of C&E risks into BOC PCL’s Risk Strategy and Risk Appetite Statement;
ii. Further integration of client’s Due Diligence procedures at the origination and during regular monitoring (on an ongoing basis);
iii. Integration of C&E risks in ICAAP/ ILAAP processes;
iv. Enhance monitoring processes for material risks and explore various methodologies for assessing and quantifying potential effects from these risks.

Integrating ESG and C&E risks into BOC PCL’s three Lines of Defence Framework

Consistent with the Group’s overall risk management approach, ESG and climate risk has been incorporated into the Three Lines of Defence Model for ESG and climate risk management purposes. For more details on roles and responsibilities of Three Lines of Defence refer to ‘Pillar I – Governance Section’ of these TCFD.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 ESG Disclosures 135

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar IV – Metrics and Targets

The Group has disclosed its performance on climate-related metrics and targets based on primary targets set under the ESG strategy. The Group uses such metrics and targets to provide quantitative information on the current status of climate strategy and performance. These figures are regularly assessed by Senior Management through the governance arrangement as presented earlier in ‘Pillar I – Governance’ section of these TCFD. In the upcoming pages, the Group summarises the operating and financial information to date to guide its progress towards the established impact-reduction and financing goals and the net zero plan.

Reduction of scope 1 and 2 GHG emissions – Become Carbon neutral by 2030 and Net Zero by 2050

The Group aims to become carbon-neutral by 2030, by gradually eliminating its scope 1 and 2 GHG emissions. The Group has estimated the Scope 1 and Scope 2 GHG emissions of 2021 relating to own operations in order to set the baseline for carbon neutrality target. For the Group to meet the carbon neutrality target, the Scope 1 and Scope 2 GHG emissions should be reduced by 42% (absolute target) by 2030. The absolute reduction target has been set following the IEA’s B2DS. BOC PCL in 2022, designed the plan of actions to meet the carbon neutrality target by 2030 and progress towards Net Zero target of 2050. The Group is designing the decarbonisation strategy for the reduction of Scope 1 and Scope 2 GHG emissions of its subsidiaries. BOC PCL’s efforts in 2022 and 2023 lead to the reduction in Scope 1 and Scope 2 GHG emissions by 2,265 tCO 2 e in 2023 compared to 2021 which represents c.18% reduction. BOC PCL should perform additional decarbonisation actions to reduce Scope 1 and Scope 2 GHG emissions by c.24% to achieve the carbon neutrality target by 2030.

Target Group - Performance on Carbon Neutrality target against baseline of 2021 BOC PCL - Performance on Carbon Neutrality target against baseline of 2021
42% (5%) FY2022 (8%) FY2022
2030 (16%) FY2023 (18%) FY2023

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 ESG Disclosures 136

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar IV – Metrics and Targets (continued)

Reduction of scope 1 and 2 GHG emissions – Become Carbon neutral by 2030 and Net Zero by 2050 (continued)

For the purpose of the calculation of the 2021, 2022 and 2023 Carbon footprint, the Group has set its decarbonisation boundaries based on the operational control approach. The 2021, 2022 and 2023 carbon footprint for Scope 1 and Scope 2 GHG emissions was estimated based on the methodologies described in the Greenhouse Gas Protocol (‘GHG Protocol’) and ISO14064-1:2019 standard. The Group’s own carbon footprint will continue to be calculated on an annual basis which will enable comparisons to be made and progress against decarbonisation targets to be monitored. Following the implementation of energy efficiency actions in 2022 and 2023 the Group achieved c.16% reduction in Scope 1 and Scope 2 GHG emissions, in 2023 compared to 2021. At the end of 2022 and early in 2023, the Group has installed solar panels to four owned buildings leading to reduction in Scope 2 GHG emissions in 2023. BOC PCL has formulated a plan of actions to reduce Scope 1 and Scope 2 GHG emissions and meet carbon neutrality target by 2030 and plans to invest further in energy efficient installations and actions and replace fuel intensive machineries and vehicles from 2024 to 2025, which would lead to c.3-4% reduction in Scope 1 and Scope 2 GHG emissions by 2025 compared to 2021. The Group expects that the Scope 2 GHG emissions will be reduced further when the energy market in Cyprus shifts further towards renewable energy. The Group is also considering several other actions aiming to a further reduction of c.30% in Scope 1 and Scope 2 GHG emissions by 2030 compared to 2022. A number of carbon reduction initiatives are already underway and contribute to the reduction of carbon footprint in the immediate future. These energy and waste initiatives include:
i. implementation of Energy Management system;
ii. installation of electric chargers for cars;
iii. improvement of waste measurement;
iv. increase initiatives for waste recycling; and
v. reduction of paper use.
The Group has estimated Scope 1 and Scope 2 GHG emissions for 2023 in order to monitor the progress on carbon neutrality target: (Note: For the purpose of GHG emissions inventory, the Group includes BOC PCL, EuroLife Ltd (‘Eurolife’), Genikes Insurance of Cyprus Ltd (‘GI’) and Cyprus Investment and Securities Corporation Ltd (‘CISCO’).)

Metric 2022 2023 Change
Scope 1 – Stationary Combustion 251 220 ↓8%
Scope 1 - Mobile Combustion 643 584 ↓9%
Scope 1 - Fugitive Emissions 11,906 10,529 ↓12%
Scope 2 - Purchased Electricity 13,020 11,563 ↓11%
Total Scope 1 and Scope 2 Emissions (CO 2 e tonnes per year) 230 230

Group - Scope 1 and Scope 2 GHG emissions (tonnes)

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 ESG Disclosures 137

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar IV – Metrics and Targets (continued)

Reduction of scope 1 and 2 GHG emissions – Become Carbon neutral by 2030 and Net Zero by 2050 (continued)

(Note: The 2022 estimated Scope 1 and 2 GHG emissions presented here are slightly different to those reported in the 2022 ESG Disclosures due to the following factors: the overestimation of certain Global Warming Potentials (GWP) for Scope 1 Stationary Combustion, re-estimation of Scope 1 Fugitive GHG emissions to include all properties and reallocation of relevant GHG emissions between companies within the wider Group following revised ownership rights.)

Energy Management

The Group is implementing several actions to become more energy efficient and reduce GHG emissions on its own operation.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

ESG Disclosures 138

Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar IV – Metrics and Targets (continued)

Reduction of scope 1 and 2 GHG emissions – Become Carbon neutral by 2030 and Net Zero by 2050 (continued)
Energy Management (continued)

BOC PCL - Scope 1 and Scope 2 emissions
| Scope 1 – Stationary Combustion | Scope 1 - Mobile Combustion | Scope 1 - Fugitive Emissions | Scope 2 - Purchased Electricity | Total Scope 1 and Scope 2 Emissions (CO 2 e tonnes per year) |
| :------------------------------ | :---------------------------- | :--------------------------- | :------------------------------ | :---------------------------------------------------------- |
| 168 | 197 | 619 | 10,415 | 11,399 |
| 157 | 186 | 560 | 9,283 | 10,186 |
| 2022 | 2023 | | | |
| ↓7% | ↓6% | ↓10% | ↓11% | ↓11% |

BOC PCL Eurolife GI CISCO Scope 2 - Purchased Electricity (tCO 2 e)
| | 2022 | 2023 |
| :---- | :------- | :------- |
| BOC PCL | 9,283 | 1,043 |
| Eurolife | 132 | 70 |
| GI | 10,415 | 1,194 |
| CISCO | 219 | 78 |
| | ↓10% | ↓40% |
| | ↓13% | ↓11% |

BOC PCL reduced by c.11% Scope 2 – Purchased electricity GHG emissions in 2023 compared to 2022 due to new solar panels connected to energy network in 2022 and early 2023 as well as buildings abandoned as part of the digitalisation journey. GI achieved c.40% reduction in Scope 2 – Purchased electricity GHG emissions in 2023 compared to 2022 following relocation of its headquarters to Eurolife building. Increase in renewable energy consumption and production supported the reduction of Scope 2 GHG emissions of the Group. The Group aims to increase renewable energy utilisation in its own operations. The Group following connection of solar panels with the energy network on four owned buildings increased the renewable energy production and consumption by 65% in 2023.

Resource Management and Recycling

Throughout the year, the Group runs initiatives, environmental trainings, awareness sessions and internal communication campaigns to increase environmental awareness, improve efficiency and performance, and reduce resource consumption. Initiatives focus on various environmental aspects, including energy consumption, paper consumption, printing, use of A/C systems. The goal of this initiative was to motivate all employees to act and join the effort to become more efficient when it comes to resource consumption.

2019 2020 2021 2022 2023
BOC PCL - Paper Consumption (kgs) 66,283,631 51,203,197 50,855,267 44,849,252 37,814,801
↓23% ↓12% ↓16% ↓1%
65%
2022 2023
Renewable energy consumption (Kwh) 173,593 285,907

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar IV – Metrics and Targets (continued)

Reduction of all GHG emissions to become Net Zero by 2050

The Group is estimating GHG emissions on all material Scopes and Categories following the GHG protocol and the available methodologies under PCAF.

Group’s GHG Emissions Category Absolute tCO 2 e 2022 % to total Absolute tCO 2 e 2023 % to total
Scope 1 1,114 0.0% 1,034 0.0%
Scope 2 11,906 0.4% 10,529 0.3%
Scope 3 Purchased Goods and Services 16,138 0.6% 16,512 0.5%
Scope 3 Upstream transportation and distribution 2,243 0.1% 2,348 0.1%
Scope 3 Waste generated in operations 2,883 0.1% 2,821 0.1%
Scope 3 Business Travel 196 0.0% 277 0.0%
Scope 3 Employee commuting 2,298 0.1% 2,062 0.1%
Financed Scope 3 Mortgages – Loan Portfolio 153,023 5.3% 152,251 4.7%
Financed Scope 3 Commercial Real Estate – Loan Portfolio 63,832 2.2% 59,685 1.8%
Financed Scope 3 Business Loans – Loan Portfolio 1,738,453 60.0% 1,763,963 54.4%
Financed Scope 3 Motor Vehicles – Loan Portfolio 37,331 1.3% 61,879 1.9%
Financed Scope 3 Corporate Bonds – Investment Portfolio 54,271 1.9% 79,819 2.5%
Financed Scope 3 Sovereign Bonds – Investment Portfolio 800,908 27.7% 1,080,046 33.3%
Insurance associated Commercial Lines – Insurance Portfolio 7,436 0.3% 7,634 0.2%
Insurance associated Motor Personal Lines – Insurance Portfolio 3,660 0.1% 3,820 0.1%
Total 2,895,692 100% 3,244,680 100%

Note 1: For the purpose of GHG emissions inventory, the Group includes BOC PCL, Eurolife, GI and CISCO.
Note 2: The estimation of Financed Scope 3 GHG emissions associated with loan portfolio has been restated compared to those reported in ESG Disclosures of 2022 following revision of PCAF’s database and methodology.

Financed Scope 3 GHG emissions comprise of more than 98% of Group’s GHG emissions inventory. Therefore, the Group primarily focus its decarbonisation efforts on Financed Scope 3 GHG emissions associated with loan and investment portfolio. The Group joined the PCAF in October 2022 and is following the recommended methodology for the estimation of the Financed Scope 3 GHG emissions and Insurance associated GHG emissions. The Group has estimated Financed Scope 3 GHG emissions relating to the loan portfolio based on PCAF standard and proxies for 2022 and 2023. The PCAF Standard has been reviewed by the GHG Protocol and conforms with the requirements set forth in the Corporate Value Chain (Scope 3) Accounting and Reporting Standard for category 15 investment activities. In addition, PCAF provides a data quality ranking for the estimation of Financed Scope 3 GHG emissions based on data applied in the estimation for each asset class. The scale is between 1-5 with 1 being the highest quality and 5 being the lowest quality.

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar IV - Metrics and Targets (continued)

Reduction of all GHG emissions to become Net Zero by 2050 (continued)

The Group aims to continuously enhance the data quality used on the estimation of Financed Scope 3 GHG emissions and eliminate the data gaps, therefore in 2023 a client questionnaire has been launched to gather the relevant data, where possible, as well as continue to enhance the loan origination process. BOC PCL has already established a policy in the loan origination process to gather Energy Performance Certificates (ratings and GHG emissions per square meters) for the financed properties and collateral properties. Additional data gathering actions will be performed during 2024 based on the ESG and Climate Data Gap & Strategy. For the estimation of Financed Scope 3 GHG emissions relating to loan portfolio, the portfolio was classified in the following PCAF asset classes which will facilitate the setting of decarbonisation targets in the future:

PCAF Asset class Definition
Business loans Business loans include all loans and lines of credit for general corporate purposes (i.e., with unknown use of proceeds as defined by the GHG Protocol) to businesses, non-profits, and any other structure of organisation that are not traded on a market and are on the balance sheet of the financial institution. Revolving credit facilities, overdraft facilities, and business loans secured by real estate such as CRE-secured lines of credit are also included. Any off-balance sheet loans and lines of credit are excluded.
Commercial Real Estate (CRE) This asset class includes on - balance sheet loans for specific corporate purposes, namely the purchase and refinance of CRE, and on-balance sheet investments in CRE. This definition implies that the property is used for commercial purposes, such as retail, hotels, office space, industrial, or large multifamily rentals. In all cases, the building owner or investor leases the property to tenants to conduct income-generating activities.
Mortgages This asset class includes on - balance sheet loans for specific consumer purposes namely the purchase and refinance of residential property, including individual homes and multifamily housing with a small number of units. This definition implies that the property is used only for residential purposes and not to conduct income-generating activities.
Motor vehicles This asset class refers to on - balance sheet loans and lines of credit for specific (corporate or consumer) purposes to businesses and consumers that are used to finance one or several motor vehicles. Corporate loans for acquisition of vehicles for trade purposes were classified as “Business Loans”.

The Group estimated the Financed Scope 3 GHG emissions for c.89% of Gross Loans and advances portfolio which fall under the above-mentioned asset classes. GHG emissions associated with loan portfolio are metrics of transition risks that the portfolio is exposed.

Note 1: The estimation of Financed Scope 3 GHG emissions associated with loan portfolio has been restated compared to those reported in ESG Disclosures of 2022 following revision of PCAF’s database and methodology.

Financed Scope 3 GHG emissions (tCO 2 e per year) - Loan Portfolio 2022 2023
Motor Vehicles 37,331 61,879
CRE 63,832 59,685
Mortgages 153,023 152,251
Business loans 1,738,453 1,763,963
↑66% ↓6%
↑1% ↓1%
DQS: PCAF Data Quality Score DQS:5 DQS:4.9 DQS:4.5 DQS: 5

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar IV - Metrics and Targets (continued)

Reduction of all GHG emissions to become Net Zero by 2050 (continued)

The Group, by taking into account the GHG emissions estimated for loan portfolio, the most significant loan exposures and the MA on C&E risks, it has decided to set a decarbonisation target on Mortgage portfolio. To limit global warming to 1.5°C above pre-industrial levels (Paris Agreement and EU Green Deal), all sectors of society need to decarbonise and collectively reach net-zero emissions by 2050. The transition to low carbon economy triggers transition risks, therefore BOC PCL has set decarbonisation target on Mortgage portfolio in order to be aligned with its Net Zero ambition and manage transition risk by directing its lending to more energy efficient residential buildings. The Group has estimated the GHG emissions per square meter, as at 31/12/2022, for the properties financed under its Mortgage portfolio using the PCAF methodology and proxies.Then Group utilised the Science Based Target Initiative’s tools in order to estimate the decarbonisation pathway that the Mortgage portfolio should follow to be aligned with the IEA B2DS. The Group decided to align the Mortgage portfolio with IEA B2DS due to the following reasons: i. The scenario is consistent with Global warming projections (IEA and Intergovernmental Panel on Climate Change (‘IPCC’)) and is considered a widely acceptable scenario. ii. The scenario is considered more plausible compared to the IEA’s Net Zero Scenario given the fact that Cyprus market is pre-mature in the climate field. Therefore, BOC PCL considers reasonable to initiate its efforts based on a less intense scenario and then intensify its efforts when the overall Cyprus market is more mature in the field. iii. Lack of data, enhances the risk of not having a solid baseline, so BOC PCL considers that is more prudent to initiate its efforts based on a less optimistic scenario until data availability and quality is enhanced. iv. The scenario is more straightforward to obtain and use as it is aligned with Science Based Target Initiate’s available tools. In order to ensure the feasibility of the interim decarbonisation target and derive the decarbonisation strategy of Mortgage portfolio, the Group has projected the GHG emissions per square meter for the properties financed under its Mortgage portfolio as at 31/12/2030. In order to project the Mortgage portfolio as at 31/12/2030, BOC PCL used various assumptions such as: i. Projected new lending on Mortgage portfolio between 2024-2030; ii. Projected square meters of each property financed under projected Mortgage new lending; iii. Allocation of new lending on Mortgages to EPC classifications; iv. PCAF proxies on GHG emissions per financed residential property; v. Cyprus Government targets on the reduction of GHG emissions as well as the utilisation of renewable energy on residential buildings by 2030; vi. Expiration of Mortgage exposures between 2024-2030. The Group performed several sensitivities on the assumptions used to project Mortgage portfolio as at 31/12/2030 in order to ensure the feasibility of the target. Under all scenarios (sensitivities) the decarbonisation target on Mortgage on 2030 is achieved. In addition, sensitivities were performed to the baseline of 2022, given the lack of sufficient data, in order to ensure that when data quality of the estimation is improved in the upcoming years the adjusted decarbonisation target will be met. The decarbonisation target on Mortgage is also achieved after the increase / decrease of baseline by 10%, under all scenarios. At the end of 2023, the Group launched the “Green Housing” product, aligned with GLP of LMA, which drives the decarbonisation strategy of Mortgage portfolio. The new lending strategy of the Group, embedded in the Financial Plan for 2024-2027, includes projections on the new “Green Housing” product which comprise of c.40% of new Housing lending of 2024. In 2024, BOC PCL will continue to build its green product offering under the Mortgage portfolio to strengthen its decarbonisation strategy. The feasibility of the target is also enhanced by taking into account that Cyprus legislation imposes residential properties to have an EPC A so to issue a building permit after 1 July 2020.

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)
Pillar IV - Metrics and Targets (continued)
Reduction of all GHG emissions to become Net Zero by 2050 (continued)

The decarbonisation target set on Mortgage portfolio is summarized on the table below:

Metric Emissions Scope 2022 Base line Target year Target Target reduction Performance as at 31/12/2023 Figure as at 31/12/2023 Methodology
kgCO 2 /m² S1 & S2 53.50 2030 30.65 (43%) (5%) 50.73 PCAF/SBTi
kgCO 2 /m² S1 & S2 53.50 2050 2.34 (96%) (5%) 50.73 PCAF/SBTi

The Group has set decarbonisation target on c.34% of Gross Loans and advances portfolio. The Group aims to reduce by 43% the kilograms of GHG emissions financed per square meter (kgCO 2 e/m²) under the Mortgage portfolio, by 2030 compared to 2022 baseline. The Mortgage portfolio as at 31/12/2023 produced 50.73 kgCO 2 e/m² which is 5% lower compared to the baseline due to increased installation of solar panels in residential properties in Cyprus in 2023 leading to the reduction in the average proxy variables. The Group’s Mortgage portfolio should be aligned with the abovementioned graph in order to be aligned with the climate scenario of IEA B2DS and being exposed to lower transition risks. BOC PCL following the abovementioned analysis determined its new Mortgage lending strategy to meet the decarbonisation target on Mortgage. The Group monitors the performance against the new lending target in order to take remedial action on time:
i. By the SC, EXCO and NCGC through the Sustainability Performance Report (Quarterly)
ii. By the SC, EXCO and RC through the Climate Risk Report (Quarterly)
iii. By EXCO through the monthly performance pack (Quarterly)
iv. By BDC on a monthly basis.

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Carbon Intensity (kgCO 2 /m 2 )
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Carbon Intensity Target – Mortgage Portfolio

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)
Pillar IV - Metrics and Targets (continued)
Reduction of all GHG emissions to become Net Zero by 2050 (continued)

Given that the majority of Financed Scope 3 GHG emissions of loan portfolio derive from Business Loan asset class, the carbon concentrated sectors under Business Loan asset class have been identified and are considered primary sectors for setting decarbonisation targets. The primary sectors identified under Business Loan asset class are Transportation and storage (42%), Wholesale and retail trade (21%), Manufacturing (15%) and Construction (6%). The GHG emissions of Transportation and storage sector corresponds to c.23% of GHG emissions of the Group.

BOC PCL – Financed Scope 3 GHG emissions – Business loan asset class

NACE Sector 2022 OS Loan Amount (€million) 2022 Emissions (tCO 2 e per year) 2023 OS Loan Amount (€million) 2023 Emissions (tCO 2 e per year)
H TRANSPORTATION AND STORAGE 275 589,598 299 736,988
G WHOLESALE AND RETAIL TRADE; REPAIR OF MOTOR VEHICLES AND MOTORCYCLES 785 397,788 745 377,354
C MANUFACTURING 360 300,944 331 256,115
F CONSTRUCTION 325 118,767 306 112,440
D ELECTRICITY, GAS, STEAM AND AIR CONDITIONING SUPPLY 48 106,127 86 85,758
A AGRICULTURE, FORESTRY AND FISHING 42 80,601 34 65,941
M PROFESSIONAL, SCIENTIFIC AND TECHNICAL ACTIVITIES 262 47,600 235 42,638
I ACCOMMODATION AND FOOD SERVICE ACTIVITIES 770 30,380 712 28,090
L REAL ESTATE ACTIVITIES 685 30,167 595 26,198
J INFORMATION AND COMMUNICATION 33 9,172 43 9,922
Q HUMAN HEALTH AND SOCIAL WORK ACTIVITIES 86 8,932 53 5,479
B MINING AND QUARRYING 12 6,360 8 4,144
N ADMINISTRATIVE AND SUPPORT SERVICE ACTIVITIES 24 4,026 22 3,794
K FINANCIAL AND INSURANCE ACTIVITIES 134 1,407 211 2,263
S OTHER SERVICE ACTIVITIES 18 2,303 16 2,038
R ARTS, ENTERTAINMENT AND RECREATION 15 1,810 15 1,816
P EDUCATION 44 1,671 40 1,501
E WATER SUPPLY; SEWERAGE, WASTE MANAGEMENT AND REMEDIATION ACTIVITIES 4 800 4 1,484
Total 3,922 1,738,453 3,755 1,763,963

BOC PCL is taking into account the annual MA on C&E risks, the BES annual impact assessment and the loan portfolio’s annual impact assessment based on UNEP FI tools, so to decide which sectors and asset classes should approach in order to set additional decarbonisation targets. Furthermore, the data availability, the estimation of Financed Scope 3 GHG emissions and decarbonisation target methodology availability are also considerations taken into account to determine which sectors and asset classes to focus for target setting. The Group is examining to set decarbonisation target on CRE asset class as well as Transportation and Storage sector of business loan portfolio within 2024 as those are considered sectors exposed to transition risks following the estimation of GHG emissions.

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)
Pillar IV - Metrics and Targets (continued)
Reduction of all GHG emissions to become Net Zero by 2050 (continued)

The Group has estimated the Financed Scope 3 GHG emissions of Investment portfolio for 2022 and 2023 using the PCAF standard and proxies.

Note 1: BOC PCL has not estimated Financed Scope 3 GHG emissions of c.12% of Corporate and Sovereign bond portfolio due to lack of available data mainly on Supranational Organisations.

BOC PCL – Financed Scope 3 GHG emissions – Bond portfolio – 31/12/2023

Investment Class Total investment amount (€million) Total GHG Emissions (tCO 2 e) Emission intensity (tCO 2 e/€million) Weighted data quality score
Corporate Bonds 1,710 79,819 44 4.7
Sovereign Bonds 1,833 1,080,046 589 5.0
Total 3,543 1,159,865

BOC PCL – Financed Scope 3 GHG emissions – Bond portfolio – 31/12/2022

Investment Class Total investment amount (€million) Total GHG Emissions (tCO 2 e) Emission intensity (tCO 2 e/€million ) Weighted data quality score
Corporate Bonds 1,248 54,271 43 4.6
Sovereign Bonds 1,247 800,908 642 5.0
Total 2,495 855,179

The increase in Financed Scope 3 GHG emissions for both Corporate and Sovereign bond portfolio is aligned with the increase in investment exposure at each reporting date. Aligned with the strategy for loan portfolio, BOC PCL has set sector limits on Corporate bond investments for carbon intensive sectors aiming to reduce GHG emissions of Corporate portfolio. GHG emissions associated with Sovereign Bond portfolio comprise of c.33% of Group’s GHG emissions inventory.800,908 54,271 1,080,046 79,819

Sovereign Bonds

Corporate bonds

Financed Scope 3 GHG emissions (tCO 2 e/yr) - Bond portfolio

2022 2023
↑35% ↑47%

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar IV - Metrics and Targets (continued)

Reduction of all GHG emissions to become Net Zero by 2050 (continued)

The Financed Scope 3 GHG emissions of Sovereign bond portfolio are c.58% concentrated to BOC PCL’s exposure to Cyprus Government bonds. As soon as, Cyprus intensifies its efforts to lead the country to a low carbon economy the GHG emissions associated with Cyprus Government Bond are expected to be reduced. GHG emissions associated with Cyprus Government Bonds comprise of c.19% of Group’s GHG emissions.

The Effort Sharing Regulation establishes for each EU Member State a national target for the reduction of GHG emissions by 2030 in the following sectors: domestic transport (excluding aviation), buildings, agriculture, small industry and waste. In total, the emissions covered by the Effort Sharing Regulation account for almost 60% of total domestic EU emissions. In addition, EU members are committed to Net Zero by 2050. Therefore, any decarbonisation strategy to be determined on Sovereign exposure should take into account the expected progress against the EU targets regarding GHG emissions. Cyprus is committed to reduce GHG emissions in the above- mentioned sectors by 32% by 2030.

In addition, BOC PCL is expected to inform its Sovereign bond investment decisions with the GHG emissions per million euro invested in a country’s Government bond as well as any available ESG score assigned to the relevant bond under examination. As at 31/12/2023, countries like Canada, Australia and Saudi Arabia have the highest emission intensity per million of euro invested. Canada and Australia are countries that are committed under the Paris agreement whilst Saudi Arabia is not.

Sovereign Bond Portfolio – 31/12/2023 – Analysis by country

Country Investment amount (€million) Financed Scope 3 GHG emission (tCO 2 e) Emission intensity (tCO 2 e/€million)
Cyprus 925 631,139 682
Germany 119 59,175 496
Belgium 79 50,794 644
France 95 35,977 380
Saudi Arabia 40 33,117 831
Iceland 42 32,806 776
Israel 47 30,502 653
Finland 50 29,575 591
Canada 35 29,127 827
Austria 46 24,440 531
Croatia 39 18,889 488
Spain 41 16,726 412
Italy 36 15,664 433
Slovakia 18 13,521 756
Ireland 25 11,627 470
Chile 19 10,014 534
Greece 15 9,905 654
Luxembourg 11 8,330 762
Poland 10 6,701 651
Bulgaria 8 4,973 658
Australia 5 4,224 840
Slovenia 5 2,820 621
Total 1,710 1,080,046

The Group is exploring to set decarbonisation targets and design the decarbonisation strategy on Corporate and Government Bond Investment portfolio based on methodology and data availability.

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar IV - Metrics and Targets (continued)

Reduction of all GHG emissions to become Net Zero by 2050 (continued)

The Group has estimated the Insurance associated GHG emissions using the PCAF standard and proxies. Currently PCAF standard covers the estimation of Insurance associated GHG emissions for certain Commercial lines and Motor personal line. The following table summarizes the lines that, at the moment, are out of scope of PCAF standard.

Segment Line of Business (‘LoBs')
Commercial insurance
Personal lines
Treaty reinsurance
Facultative reinsurance

As soon as the relevant methodology becomes available the Group will estimate Insurance associated GHG emissions for the remaining lines of business.

Note 1: For 70% of Insurance associated GHG emissions estimated for in-scope Commercial lines, the Group utilized Group wide Scope 1, Scope 2 and Scope 3 GHG emission proxies rather than industry specific proxies due to lack of available data on which industry those customers operate. The Group wide proxies are based on the industries of the remaining 30% of in-scope Commercial Lines customers.

The Group has estimated Insurance associated GHG emissions for 64% of in-force portfolio as at 31/12/2023. The PCAF methodology has a fixed point in time approach for the estimation of Insurance associated GHG emissions to avoid double counting and exclude any expiring insurance contracts before the selected fixed point in time. For the purpose of the calculation the fixed point in time is the last day of the fiscal year, 31/12/2023 and 31/12/2022.

By measuring insurance-associated emissions and using the intensity metrics the Group aims to identify sectors and businesses in its portfolio that require the most support in their decarbonisation efforts and independently determine how best to support the transition by developing innovative products and services. Insurance associated GHG emissions comprise of c.0.3% of GHG emission inventory of the Group. Even though it is not considered material, the Group is exploring to set decarbonisation targets and design the decarbonisation strategy on Insurance contracts based on methodology and data availability.

Motor Personal Commercial Lines Total Emissions (tCO 2 e per year)
Insurance associated Scope 3 GHG emissions (tCO 2 e/yr) 3,660 7,436 11,096
3,820 7,634 11,454
2022 ↑4% ↑3% ↑3%
2023

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Pillar IV - Metrics and Targets (continued)

Reduction of all GHG emissions to become Net Zero by 2050 (continued)

The increase of c.4% in Insurance associated GHG emission of Motor personal line is due to increase in Motor insurance contracts (increase in by c.10%). For motor personal line, the calculation considers the Scope 1 and 2 GHG emissions of insured vehicles within the portfolio and multiplies them by an attribution factor. The attribution factor represents the insurance industry’s share of the total cost of ownership of a vehicle, which includes other costs such as depreciation, fuel, and maintenance. The carbon emissions of the insured vehicles are multiplied by the industry attribution factor (calculated by PCAF as 6.99 %) to calculate the insurance-associated emissions.

Insurance associated GHG emissions for commercial lines are calculated by multiplying an attribution factor (i.e., for commercial lines this is the insurance premium divided by insured customer’s revenue) by the absolute GHG emissions of the re/insured customer or asset. The attribution factor determines what share of the absolute emissions of an insured customer or asset is attributable to GI. The movement in the Insurance associated GHG emissions of Commercial lines is aligned with the increase/decrease in Gross Written Premiums (‘GWP’). As soon as customer specific information become available more meaningful comparisons would be made available and the data quality used in the estimation will be enhanced. The property line comprises c.44% of Insurance associated GHG emission of in-scope Commercial lines.

GI – Insurance Associated GHG Emissions – Commercial Lines – 31/12/2023

Line of Business Total GWP (€million) Scope 1 & Scope 2 GHG emission (tCO 2 e) absolute Scope 3 emissions (tCO 2 e) absolute Total emissions (tCO 2 e) absolute Intensity (tCO 2 e/€million per GWP) Data quality score
Motor 4.1 207 857 1,064 260 5
Property 12.7 794 2,561 3,355 263 5
Liability 6.6 362 1,424 1,786 269 5
Other 5.1 305 1,125 1,430 281 5
Total 28.5 1,668 5,967 7,634

GI – Insurance Associated GHG Emissions – Commercial Lines – 31/12/2022

Line of Business Total GWP (€million) Scope 1 & Scope 2 GHG emission (tCO 2 e) absolute Scope 3 emissions (tCO 2 e) absolute Total emissions (tCO 2 e) absolute Intensity (tCO 2 e/€million per GWP) Data quality score
Motor 3.1 160 698 858 278 5
Property 11.5 642 2,435 3,077 268 5
Liability 5.9 300 1,354 1,654 282 5
Other 6.2 348 1,499 1,847 299 5
Total 26.7 1,450 5,986 7,436

Climate physical risks metrics

Following the MA on C&E risks, the analysis indicated that climate-related physical risks, acute hazards are material due to BOC PCL’s exposure to high Wildfire risk. Therefore, an internal indicator measuring the exposure to wildfire hazard has been introduced through the Climate Risk Report. The metric indicates the immovable property collaterals, which are potentially exposed to wildfire hazard.

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Task Force on Climate-related Financial Disclosures (TCFD) (continued)

Important information in climate disclosures

What is important to our investors and stakeholders evolves over time, and the Group aims to anticipate and respond to these changes. Disclosure expectations in relation to climate change matters are particularly fast moving, and differ from more traditional areas of reporting including in relation to the level of detail and forward- looking nature of the information involved. Our climate disclosures take into account the wider context relevant to these topics, which may include evolving stakeholder views, the development of our climate strategy, longer timeframes for assessing potential risks and impacts, international long-term climate-based and nature-based policy goals and evolving sustainability-related policy frameworks.Our climate disclosures are subject to more uncertainty than disclosures relating to other subjects, given market challenges in relation to data reliability, consistency and timeliness – the use of estimates, judgements and assumptions which are likely to change over time, the application and development of data, models, scenarios and methodologies, the change in regulatory landscape, and variations in reporting standards. These factors mean disclosures may be amended, updated, and recalculated in future as market practice and data quality and availability develops, and could cause actual achievements, results, performance or other future events or conditions to differ, in some cases materially, from those stated, implied and/or reflected in any forward-looking statements or metrics included in our climate disclosures. The Group gives no assurance as to the likelihood of the achievement or reasonableness of any projections, estimates, forecasts, targets, commitments, ambitions, prospects or returns contained in our climate disclosures and make no commitment to revise or update any such disclosures to reflect events or circumstances occurring or existing after the date of such statements.

Disclaimers in climate disclosures

In preparing the climate content within the Group’s Annual Financial Report, the Group have:

i. Made certain key judgements, estimations and assumptions. This is, for example, the case in relation to financed emissions, portfolio alignment, classification of environmental financing, operational emissions, measurement of climate risk and scenario analysis.
ii. Used climate data, models, scenarios and methodologies, the Group considers to be appropriate and suitable for these purposes as at the date on which they were deployed. This includes data, models, scenarios and methodologies made available by third parties (over which the Group has no control) and which may have been prepared using a range of different methodologies, or where the basis of preparation may not be known to us. Climate data, models, scenarios and methodologies are subject to future risks and uncertainties and may change over time. Climate disclosures in this document, including climate-related data, models and methodologies, are not of the same standard as those available in the context of other financial information and use a greater number and level of judgements, assumptions and estimates, including with respect to the classification of climate and sustainable financing activities.
iii. Continued (and will continue) to review and develop our approach to data, models, scenarios and methodologies in line with market principles and standards as this subject area matures. The data, models, scenarios and methodologies used (including those made available by third parties) and the judgements, estimates and/or assumptions made in them or by the Group are rapidly evolving, and this may directly or indirectly affect the metrics, data points, targets, convergence points and milestones contained in the climate content within the Annual Financial Report.
iv. Made certain forward-looking statements only as of the date they are made. The Group expressly disclaims any obligation to revise or update these climate forward-looking statements, other than as expressly required by applicable law.

Uncertainties in climate disclosures

i. The evolution of climate change and its impacts, changes in the scientific assessment of climate change impacts, transition pathways and future risk exposure and limitations of climate scenario forecasts;
ii. Changes in the climate regulatory landscape including changes in government approach and regulatory treatment in relation to climate disclosures and reporting requirements, and the current lack of a single standardised regulatory approach to climate across all sectors and markets;
iii. Climate reporting standards are still developing and are not standardised or comparable across all sectors and markets, new reporting standards in relation to different climate metrics are still emerging;
iv. The Group’s climate disclosures are limited by the availability of high-quality data in some areas and its own ability to timely collect and process such data as required.

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PART B: EU Taxonomy Disclosures in accordance with Article 8 of the Taxonomy Regulation

The preparation of the EU Taxonomy reporting is based on prudential consolidation of the Group. The consolidation is in accordance with the supervisory reporting of financial institutions as defined in Regulation (EU) No 575/2013 of the European Parliament and of the Council, and the Commission Implementing Regulation (EU) 2021/451 (FINREP).

The EU Taxonomy is a classification system of economic activities that make a substantial contribution to environmental sustainability under Taxonomy Regulation (EU) 2020/852. In addition, the preparation of reporting is based on the Delegated Act supplementing Article 8 of the Taxonomy Regulation (Disclosures Delegated Act 2021/2178). Article 3 of the EU Taxonomy Regulation sets out the criteria that an economic activity must meet to qualify as environmentally sustainable. This includes economic activity that is carried out in compliance with the minimum safeguards and contributes substantially to one or more of the environmental objectives. The EU Taxonomy has six environmental objectives namely:

• climate change mitigation (CCM);
• climate change adaptation (CCA);
• sustainable use and protection of water and marine resources (WTR);
• transition to a circular economy (CE);
• pollution prevention and control (PPC); and
• protection and restoration of biodiversity and ecosystems (BIO).

Minimum Safeguards

As part of the assessment of environmentally sustainable economic activities, it is required that economic activity is carried out in compliance with minimum safeguards as part of Article 18 of the EU Taxonomy Regulation. The purpose of the minimum safeguards is to ensure compliance with minimum human and labour rights standards, preventing activities that breach key social principles by aligning with the OECD Guidelines for Multinational Enterprises and the UN Guiding Principles on Business and Human Rights, including the principles and rights set out in the eight fundamental conventions identified in the Declaration of the International Labour Organisation on Fundamental Principles and Rights at Work and the International Bill of Human Rights. In the Taxonomy reporting, compliance with minimum safeguards is an integral part of the non-financial undertakings’ Taxonomy KPIs that the Group applies to exposures.

Substantial contribution to the EU environmental objectives

Through its financing of large undertakings subject to the Non-Financial Reporting Directive (‘NFRD’) and investments in bonds, the Group supports a variety of economic activities that contribute to the EU environmental objectives. In addition, the Group’s sustainable finance products including green housing, green home improvement loans and green motor loans contributes to the EU environmental objective of climate change mitigation. To classify sustainable products as Taxonomy-Aligned there are further criteria that must be adhered in addition to the contribution to EU environmental objectives.

Taxonomy KPIs

For the first time, the Group is reporting on Taxonomy KPIs and green asset ratios (GAR). Reporting includes input on turnover and CapEx from Taxonomy KPIs. The total GAR covers the two climate-related (CCM and CCA) EU environmental objectives. The Group’s total GAR based on turnover amounted to 0% of total covered assets, with the total GAR based on CapEx equivalent to 0.01% of total covered assets as at year end 2023. The Taxonomy-aligned activities amounted to €1 million at year end 2023. Gross carrying amount of total covered assets amounted to €14,497 million as at year end 2023.

Total green asset ratio: Taxonomy-aligned activities as a proportion of total covered assets.
Total covered assets: Total assets excluding exposures to sovereigns and trading book. Total assets are defined according to the prudential consolidation of the Group per FINREP.

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EU Taxonomy - Disclosures in accordance with Article 8 of the Taxonomy Regulation (continued)

Taxonomy KPIs (continued)

Climate Delegated Act

The Complementary Climate Delegated Act 2022/1214 including specific nuclear and gas energy activities published in July 2022, requires the Group to assess and disclose taxonomy eligibility and non- eligibility of nuclear and fossil gas-related activities at 31 December 2023. The Group has no direct exposure through lending to customers that have economic activities related to the production of electricity or heating using nuclear installations or electricity generation facilities that produce electricity from nuclear processes. The Group also has exposure to customers involved in the operation of electricity generation facilities that produce electricity using fossil gaseous fuels. See supplementary information in the section ‘Additional Information – EU Taxonomy Disclosure Tables’ of Annual Financial Report under Annex XII of the Delegated Act.

Enhancing our EU Taxonomy Disclosures

As companies' transparency in line with the EU Taxonomy increases, it will enable expanded reporting against the Taxonomy. The adoption of CSRD and European Sustainability Reporting Standards (‘ESRS’) will support the further implementation of the EU Taxonomy Regulation into our business strategy, systems, and investment and lending processes.

Limitations in data when assessing Taxonomy-eligible and Taxonomy-aligned activities for financial and non- financial undertakings, actual published information provided by counterparties is required.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED Annual Financial Report 2023 ESG Disclosures 151

EU Taxonomy - Disclosures in accordance with Article 8 of the Taxonomy Regulation (continued)

Summary of KPIs

The following table is a summary of KPIs to be disclosed by credit institutions under Article 8 of the EU Taxonomy Regulation. See supplementary information in section ‘Additional Information – EU Taxonomy Disclosure Tables’ of Annual Financial Report for additional EU Taxonomy tables reported under Annex VI of the Disclosures Delegated Act and taxonomy aligned activities.

Limitations in data

Reporting on Taxonomy-aligned activities for FY 2023 has been constrained due to current limitations on the availability of relevant information across key categories:

a. When assessing Taxonomy-eligible and Taxonomy-aligned activities for financial and non-financial counterparties, actual information published by counterparties is required:
i. published reporting on Taxonomy-alignment KPIs from financial undertakings is not available at the reporting date;
ii. non-financial undertakings have not yet published data for FY2023; consequently, the Taxonomy reporting of eligibility and alignment for non-financial undertakings is based on published data from FY2022;
iii. furthermore, reporting on Taxonomy-eligibility for the four additional environmental objectives implemented in 2023 is not possible for FY2023 as non-financial undertakings are only reporting on these objectives from FY2023, with financial undertakings reporting on these objectives from FY2025; and
iv. exposure to non-financial counterparties in the Group’s corporate lending portfolio currently considered taxonomy eligible is limited due to the eligibility criteria requiring counterparties to be large companies publicly listed in the EU.

b. When assessing Taxonomy-eligible and Taxonomy-aligned activities for lending to households, other data limitations impact reporting:
i. Hybrid and Electric Vehicles lending exposures originated since the beginning of FY2023 are considered eligible per taxonomy criteria. However, they are not classified as aligned due to the lack of available information in the industry to assess the vehicles against the Taxonomy DNSH (Do No Significant Harm) criteria.

14 Based on the Turnover KPI of the counterparty.
15 Based on the CapEx KPI of the counterparty.
16 Percentage of assets covered by the KPI over the total assets.
17 Trading book and Fees and Commissions KPIs only apply starting 2026.

Main KPI KPI turnover¹⁴ (%) KPI CapEx¹⁵ (%) % coverage (over total assets)¹⁶ % of assets excluded from the numerator of the GAR % of assets excluded from denominator of the GAR
Green asset ratio (GAR) stock¹ 0% 0.01% 30% 26% 44%
Additional KPIs
GAR (flow)¹ 0% 0% 46% 29% 25%
Trading book¹⁷ n/a n/a n/a
Financial guarantees - 0% 0%
Assets under management - 0% 0%
Fee and commission income¹⁷ n/a n/a n/a

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PART C: Non-financial information statement

The Group plays a key role in driving economic growth of Cyprus with a long presence and a dominant market position. Sustainable development, social progress, environmental integrity, climate stability and a viable economy are all among the Group’s key targets for 2023 and beyond. The Group publishes its Annual Non-Financial Results based on the Global Reporting Initiative (‘GRI’) and the Sustainability Accounting Standards Board (‘SASB’) guidelines and standards, which identify and include all the above information. The Corporate Sustainability Report 2023 will be available at the Group's website http://www.bankofcyprus.com (Group/Sustainability/Our Sustainability Reports).

Going forward, the Group will align its disclosures with the Corporate Sustainability Reporting Directive (‘CSRD’) and the International Financial Reporting Standards (‘IFRS’) for Climate (S2) and Sustainability Disclosures (S1).

Commitment to Sustainability

Climate change and transition to a sustainable economy is one of the greatest challenges. As part of its vision to be the leading financial hub in Cyprus, the Group is determined to lead the transition of Cyprus to a sustainable future. The Group continuously evolves towards its ESG agenda and continues to make progress towards building a forward-looking organisation embracing ESG in all aspects of business as usual. The Group acts with transparency and accountability, in line with its code of ethics, and aspires to lead in an era characterised by exponential change, disruption and digitalisation through its innovative approach. The Group remains consistent and committed towards all its stakeholders; investors, customers, shareholders, employees and the society. The ESG strategy formulated in 2021 is continuously expanding. The Group is maintaining its leading role in the Social and Governance pillars and focus on increasing the Group’s positive impacts on the Environment by transforming not only its own operations, but also the operations of its customers.

Employees

The Group recognises the significance of investing in employee empowerment and development.

Employee Engagement

As of 31 December 2023, the Group employed 2,830 employees compared to 2,889 persons as at 31 December 2022. Analysis per geographical location of the Group’s average number of employees (full time) and analysis of the average number of employees in Cyprus per business line for 2023 is disclosed in Note 14 of the Consolidated Financial Statements. The Group has developed policies to safeguard gender equality, diversity and inclusion. Policies, procedures, training and a series of tools are available to ensure the Group fosters a culture of meritocracy and fairness. Following the agreement with the Cyprus Union of Bank Employees for the renewal of the collective agreement for the years 2022 and 2023 a performance-based pay structure was introduced across the Group to drive greater alignment with Group’s strategy and ambition. In 2023, under the ‘Organisational Health’ project, the Group executed a full survey to reassess peoples’ perspectives, management’s commitment and engagement around the Group’s business pillars and management practices. The four selected health priorities (Personal Ownership, Knowledge Sharing, Employee Involvement and Career Opportunities) were significantly improved through tailor made initiatives that the Group launched and dedicated workshops and brainstorming sessions for next steps planned with the Senior Management and Culture Ambassadors. One of the highlights of 2023, was the successful launch of the 1st BOC Intrapreneurship Competition “Think Tank”. The vision was to empower creativity, increase engagement, nurture a Culture of Innovation, and identify talent. More than 70 idea submissions were received and 9 Think Tank finalists presented their ideas to the committee in a final pitching event. The 3 winning ideas were around ESG, Digital Transformation and New products. The Group has continued to upgrade its staff’s skill set by providing training and development opportunities to all staff, and capitalising on modern delivery methods. In 2023, the Group heightened its emphasis on staff wellness by offering webinars, team building activities and family events with sole purpose to enhance mental, physical, financial and social health, attended by approximately, 2,000 employees, through its ‘Well-at-Work program’.

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Non-financial information statement (continued)

Commitment to Sustainability (continued)

Employees (Continued)

Learning and Development

Under the Group's Learning and Development Policy, in 2023 the training programmes delivered were based on the following training pillars:

i. Reskilling - Provide reskilling opportunities to unlock our people’s potentials and help them to better cope with the ongoing changing professional needs and skills. Focus on systems training and data analytics.
ii. Upskilling - Advance leadership and management skills to better manage and engage with people. Invest and emphasize on Customer Service & Selling Skills to improve customer experience and maximise sales effectiveness of Consumer Banking
iii. Business Essentials - Provide ongoing training opportunities to keep our people up to date with regulatory, compliance, information security and knowledge, to perform with integrity and professionalism. Provide training and ensure that our people are adequately trained to promote the new digital banking services.

The training programs offered to members of staff increased by 7% in 2023 in comparison to 2022 and total training hours offered increased by 11% in comparison to 2022. In 2023, 100% of employees received training, with a total of 72,888 training hours being offered. Further to the provision of e-learnings and live webinars, BOC PCL provided 103 physical trainings and programs totalling 31,149 hours during 2023.

Health and Safety

The Health and Safety (‘H&S’) of employees, customers and associates is of primary responsibility for the Group. The objective has always been to prevent work-related injuries and ensure H&S at the workplace through the effective management of related risks. In 2023 the Group H&S Policy and the internal procedures were revised so as to ensure compliance with the new H&S regulations. Employees were trained on H&S issues and procedures through an e-learning course. In addition, training sessions were conducted for the Presidents of the Safety Committees and key persons of the H&S team, the Compliance Liaisons and the First Aiders.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

ESG Disclosures

Non-financial information statement (continued)

Commitment to Sustainability (continued)

Society

The Group’s CSR Strategy and CSR Programme contribute to the Social Pillar of the ESG Strategy and support the Group’s selected UN SDGs. The Group’s CSR programme and all relevant initiatives are compatible with its core business and enhance the Group’s overall strategy and vision. The CSR Strategy clearly indicates the move from issuing a cheque and requesting logo placement, to examining, contributing, engaging and finally, committing to the cause of support and the Group’s engagement with key partners, customers and other stakeholders which aim to create sustainable social impact and material difference to the community. The Group’s Social Programme responds when: i. A compelling societal need exists, ii. The said need is not fully served by the public sector, iii. The proposed actions/strategies best serve all the Group’s stakeholders (investors, customers, employees, shareholders, regulators etc.).

In 2023 the Group continued to undertake sustainable support to the local community with Health Pillar initiatives, and Education Pillar initiatives, based on the relevant policy and strategy. Additionally, the Group continued to develop initiatives that aimed to preserve local culture and history, through the Bank of Cyprus Cultural Foundation and to enhance innovation and start-ups through the IDEA Innovation Centre. The Group successfully continued and expanded the operation of the award winning SupportCY network of companies and Non Governmental Organisations (‘NGOs’).

SupportCY was created in March 2020, in order to support public services performing frontline duties during the COVID-19 pandemic, its actions led by the Group expanded in supporting various societal needs. At the same time, it continued to generate Social Capital which is both sustainable and more effective, by bringing businesses and organisations together to share what each does best, in responding to specific needs. By 31 December 2023, the SupportCY network had more than 180 members, while the SupportCY Crises and Disasters Respond Center, the SupportCY Volunteers Corps and SupportCY House, continue to operate and expand in order to satisfy and cover even more needs of the Cyprus society, and beyond.

Since establishment, the SupportCY initiative contribution to society, reached €1 million worth in funds services and products with the Group contributing most of the monetary support. To support actions for the society, the Group contributed approximately €700,000 for the support and enhancement of more than 100 NGOs, associations, charity organisations, municipalities, schools, sports federations, and sports academies, while offering refurbished computers and other office equipment to schools, associations and NGOs from the Group’s stock.

The main sustainable support actions within the three pillars of Health, Environment and Education, are indicated below.

Health pillar main actions:

i. More than 50,000 patients have been treated at the Bank of Cyprus Oncology Centre since its establishment by the Group and the Cyprus Government in 1998, while the Group continued offering extensive support, financial and otherwise, towards the Centre. The cumulative contribution of the Group to the Bank of Cyprus Oncology Centre is approximately €70 million.

ii. The Group coordinated for one more year the fundraising campaign with the Cyprus Anticancer Society (‘CAS’) under the new slogan “Be there”. The campaign resulted in fund raising of €416,000 for CAS. In 2023, the Group repeated its provision of financial and other medical support to families in need through key NGOs, based on the Donations, Sponsorships and Partnerships Policy, and within the SupportCY network. Additionally, the Group partners work with, and support several Patient Associations.

Education pillar main actions:

i. The Bank of Cyprus Cultural Foundation (‘the Foundation’) is a non-profit organisation established in 1984, protecting cultural heritage and supporting youth, curating two museums and five rare collections. The main strategic objectives of the Foundation are the promotion of research, the study of Cypriot culture in the fields of archaeology, history, art and literature, the preservation and dissemination of the cultural and natural heritage of Cyprus, with particular emphasis on the international promotion of the long-standing Greek culture on the island, the shift to research and development of cultural sustainability through European grants and the upgrading and promotion of the educational role of the Foundation. In addition, the Foundation is developing and upgrading the institution’s social role for vulnerable/disadvantaged groups, aiming at permanent changes/adaptations in its museums and actions that promote and facilitate the participation of all vulnerable/disadvantaged groups in culture. The Foundation has more than 250 Cyprological editions, has organised and participated in more than 60 exhibitions in Cyprus and abroad, 100 conferences and more than 10,000 children have participated in its educational programmes since establishment.

ii. In 2023 IDEA successfully completed its 8th cycle, introducing its revamped Startup Program. The comprehensive business-creation training Program was redesigned to leverage on current trends to optimise efficiency and empower entrepreneurs. Through its extensive panel of more than 80 high-profile mentors and trainers working mostly pro-bono, participating startups work closely with industry experts to receive feedback, mentoring, consultation and professional services. In 2023 IDEA has brought to life innovative businesses relating to HR, eCommerce, booking & social platforms and real estate sectors, through its current start-ups: Hello Radius, Freyia Labs, Park in Town, Design Inspiration Group and Insavior. During 2023, 7 Start-ups joined IDEA, and 7 New companies were established, totaling 89 start- ups supported by 2023. In 2023, 5 companies successfully completed the IDEA Startup Program, and 55 mentors and 40 trainers took part. Financial support provided in 2023 amounted to €100,000 (€20,000 to 5 companies), with a total number of 210 entrepreneurs being trained since 2015 and more than 100 new jobs being created by 2023.

iii. In 2023, the Group repeated the partnerships with various organisations to boost efforts around education, innovation and ingenuity. Additionally, the Group awards excellence and creativity among students, but also recognises students who stand out in international and local competitions, through awards and prizes. The Group also awarded talented youth in sports, through sport associations and academies.

iv. In 2023, the Group announced the 'Mathainoume Allios' (Update your skills) programme promoting economic and digital literacy. The programme is geared at senior citizens, but also any member of the public wishing to learn in simple terms and with images how to carry out their banking transactions easily by making use of the available technology and digital tools, through a series of presentations to municipalities and communities.

v. Road Safety is one more sub-pillar in Education that the Group is actively involved, through the organisation and support of campaigns such as friendly tire and mechanical inspections on vehicles, and activities in schools on road safety education, in partnership with expert NGOs, the Police and the Ministry of Transportation.

Environment

The Group aspires to increase its positive impact on environment and maintain its leading role in the social and governance pillars by transforming not only its own operations, but also the operations of its customers. Further details on the Group’s strategy and actions to deliver on the Group’s ambitions are disclosed in Part A- TCFD of these ‘ESG Disclosures’ and in Section ‘Business Overview’ in the Directors’ Report.

During 2023, the Group initiated more environmental programmes in partnerships with expert NGOs and other entities, focusing on climate change impacts and the prevention, response to and recovery of forest fires, biodiversity and sea pollution.

Environmental pillar main actions:

i. The ‘Melissa Zoi’ Centre, a bee artificial insemination project for biodiversity, was inaugurated in June 2022, by the Group and the Rotary Clubs of Cyprus. The initiative aims to revitalise the environment and restore economic activity to areas where honey is produced, and which were devastated by wildfires. The 2021 wildfires affected about 75% of beehives so the project aims to revive the destroyed ecosystem, revitalising the affected honey-producing communities. The goal is to provide the necessary support to nature and to the communities that suffer environmentally, financially and professionally. The Centre’s operation will benefit nine communities and 38 small and medium-sized honey-making businesses.# ESG Disclosures

Non-financial information statement (continued)

iii. The Bank of Cyprus SupportCY network of businesses and organisations joined forces and supported the Forest Department and the Cyprus Fire Services in the prevention and protection of Cypriot forests. Prevention measures and actions related to public awareness on the protection of forests, as well as fire protection programmes in the forests of Cyprus, were launched in the summer of 2023. Based on official statistical surveys, prevention is the most important factor in the protection of forests. A series of forest patrols has been programmed by the SupportCY Volunteers Corps and the Crises and Disasters Centre. Concurrently, educational and informative actions have been planned in shopping centres and rural municipalities with the collaboration of the Forest Department.

iv. Members of the SupportCY Volunteers Corps flew to Greece immediately after the deadly floods in the Larissa area to help the locals with the water pumping from buildings and houses. More specifically, with the use of their own pumps, SupportCY volunteers pumped tons of water out of the local elementary school, and in return students and teachers at the school organised an emotional ceremony, one month after the floods, to thank and honour them.

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Non-financial information statement (continued)

Political donations

Political donations are required to be disclosed under the Electoral Act 1997 of Ireland (as amended). Based on the Donations, Sponsorships and Partnerships Policy of the Group, the Group does not sponsor political parties, or any associations/organisations related directly, or indirectly, to one. The Directors, on enquiry, have satisfied themselves that there were no political donations made during the year ended 31 December 2023.

Human Rights and Equal Opportunities

The Group’s Code of Ethics sets out clearly the ethical moral principles and values upheld by the Group and provides a framework for expected behaviour and guides the Group's workforce to appropriate conduct. The Group acknowledges its responsibility to respect human rights as set out in the International Bill of Human Rights and follows internationally acclaimed directives, principles and initiatives to protect human rights, such as the Core Labour Conventions of the International Labour Organisation (‘ILO’) and the Universal Declaration of Human Rights (‘UDHR’).

The Group has policies to ensure gender equality, diversity and inclusion and operates based on objective criteria related to ability, ethics and experience, regardless of colour, race, national/ethnic origin, disability, age, gender, religion, sexual orientation or political opinion. Policies and procedures, as well as training and a range of tools are available to ensure that the Group promotes a culture of equality. The zero-tolerance policy on discrimination, harassment and bullying is designed to effectively manage and ultimately eliminate any form of harassment, discrimination or unfair treatment.

In order to mitigate against human rights risk, or violations that may occur, BOC PCL has comprehensive due diligence procedures in place, which include: the implementation of the Code of Conduct which defines specific behaviours, practices, responsibilities and rules for staff of the Group to follow and uphold as staff members of the Bank of Cyprus Group and a suite of reporting mechanisms to support the timely reporting of issues.

Combating bribery and issues related to corruption

The Group’s fundamental values and principles governing its business activities emphasise the importance of ensuring ethical conduct at all times. Protecting the integrity of the financial system from financial crime risks including money laundering, terrorist financing and bribery and corruption is of intrinsic importance to the Group. The Group abides by a zero-tolerance policy on money laundering, tax evasion, funding of terrorist activity, bribery, corruption fraud and market abuse. A strong anti-bribery policy, a gift registry, a conflict-of-interest registry and frequent reminders contribute to achieving high-level compliance.

Protecting money, privacy and data of the Group’s customers is the key to its Anti-Bribery and Corruption Policy. Key Codes and policies in managing such matters are the Group’s Code of Ethics, the Group’s Code of Conduct, the Group’s Anti-Bribery and Corruption Policy, the Conflicts of Interest Group Policy, the Group Whistleblowing Policy and the Group Policy Relating to the Prevention of Money Laundering and Terrorism Financing. Training programs on anti-money laundering and anti-corruption policies and procedures are carried out by the employees on an annual basis.

The Group maintains an Anti-Financial Crime Framework. An enhanced risk-based approach with regard to the risk scoring of the customers is followed and this is reflected in the Group’s Customer Acceptance Policy. Customers are risk-scored for AML purposes, according to a set of parameters that take into account geographical factors, products purchased, distribution channels, transactional behaviour and other risk indicating factors. Customers go through the Group's due diligence process at the on-boarding stage and on an ongoing basis, which is driven by the risk assessment of the customer. Some customers and beneficial owners present higher risk (e.g. politically exposed persons (‘PEPs’) and/or customers established/residing in 'high-risk' third countries). For these customers enhanced due diligence is applied.

Further, the Group commits itself to safeguarding the personal data of its customers, suppliers and partners. Customers retain control of their personal data and exercise their rights as per the EU GDPR with regard to the way their personal data is collected, processed and secured. The Group applies Data Protection Impact Assessment (‘DPIAs’), to promptly identify and mitigate any privacy risks. All employees and Directors are made aware of the Regulatory Compliance Policies and standards.

Diversity Report

The Group's diversity report is contained in the ‘Diversity’ section of the Corporate Governance Report.

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ESG Disclosures 157

Non-financial information statement (continued)

Business Model

The business model of the Group is described in the ‘Business Overview’ and 'Strategy and Outlook' sections of the ‘Directors' Report’ within the Annual Financial Report 2023.

Risk Management

A description of the principal risks, their impact on business activity, and the way they are managed is disclosed in section 'Principal risks and uncertainties - Risk management and mitigation' of the ‘Directors' Report’ and section 'Pillar III – Risk Management' of Part A - TCFD of these ‘ESG Disclosures’ and in the ‘Risk and Capital Management Report’ all forming part of this Annual Financial Report. The risks related to the Group’s corporate responsibility actions and the actions undertaken by the Group in order to address them are covered within each pillar of responsibility.

Key Performance Indicators

An analysis of KPIs relevant to the Group is disclosed in the ‘Financial Results’ section of the Directors' Report. Climate and Environmental KPIs are disclosed in the ‘Pillar IV – Metrics and Targets’ section of Part A - TCFD of these ‘ESG Disclosures’.

158 Annual Corporate Governance Report 2023

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Part A

1. Introduction

The Corporate Governance Report for 2023 of BOCH 1 sets out how corporate governance standards are applied across the Group 2 , and how they are overseen by the Board 3 , how the Board operates, and how the Board evaluated its effectiveness during 2023. It includes reports from the four statutory Board Committees 4 and one non-statutory Board Committee 5 , which further illustrate how the principles of good governance are embedded.

The Board is cognisant of its role in creating sustainable, long-term value for our shareholders and in contributing to society. Throughout the year, BOCH has ensured that its governance frameworks and practices are adequate, transparent, and conform to the prevailing regulatory standards. The Board and Executive Committee 6 have worked meticulously to foster a culture of integrity, accountability, and excellence, ensuring that the Group’s operations are conducted ethically and effectively to maximize shareholder value.

The Group acts with transparency and accountability, in line with its code of ethics, and aspires to lead in an era characterised by exponential change, disruption and digitalisation through its innovative approach. The Group remains consistent and committed towards all its stakeholders; investors, customers, shareholders, employees and the society. The Group’s ability to continue to operate effectively in the current environment was supported strongly by the Group’s corporate governance framework, which the Board continually seeks to enhance through regular reviews and challenge. The Board is devoted to reaching elevated levels of governance to safeguard the long-term interests of shareholders as well as other stakeholders, while promoting the highest standards of transparency, integrity, and accountability.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023

Annual Corporate Governance Report

1. Introduction (continued)

Part B

The Group fully adheres to the provisions of the 2019 CSE Code and complies with all applicable corporate governance requirements. All provisions of the 2019 CSE Code have been incorporated in the Group’s Corporate Governance Policy and Framework and of all its principles are fully implemented. During 2023 BOCH maintained full compliance with the provisions of the 2019 CSE Code. For more information on the Group Corporate Governance Policy and Framework can be found here. The Remuneration Policy Report follows on page 221.

The Group, in a demonstration of its commitment to upholding the highest standards of corporate governance and ethical conduct, voluntarily adheres to the provisions of the 2018 UK Code. This reflects the Group’s proactive approach in embracing a comprehensive governance framework that promotes transparency, integrity, and accountability in its operational and strategic endeavours. The Group has applied the principles and complied with the provisions of the 2018 UK Code, other than with the provisions set out herein:

  1. The composition of the Human Resources and Remuneration Committee (HRRC) between 1 January 2023 to 1 July 2023 did not meet Provision 32 of the 2018 UK Code in accordance with which the Remuneration Committee must comprise of at least three independent non-executive directors, since Mr. Ioannis Zographakis at the time was a non-independent non-executive Board Director as he had served on the Board for nine years. Mr. Ioannis Zographakis’ membership can be attributed to the fact that he had obtained invaluable skills, knowledge, and experience during his nine-year tenure. In this respect, his membership for the period from 1 January 2023 to 1 July 2023 on the Human Resources and Remuneration Committee (HRRC) would further enrich the Human Resources and Remuneration Committee (HRRC) with his support, skills and knowledge and impart these skills and knowledge to the remaining members of the Human Resources and Remuneration Committee (HRRC).

  2. The composition of the Risk Committee (RC) between 1 January 2023 to 1 July 2023 did not comply with Provision 25 of the 2018 UK Code in accordance with which a separate board risk committee must comprise of independent non-executive directors. Mr. Ioannis Zographakis who at the time was a non-independent non-executive Board Director, as he had served on the Board for nine years, was a member of the Risk Committee (RC) from 1 January 2023 to 1 July 2023. Mr. Ioannis Zographakis’ membership can be attributed to the fact that he had obtained invaluable skills, knowledge, and experience during his nine-year tenure. In this respect, his membership for the period from 1 January 2023 to 1 July 2023 on the Risk Committee (RC) would further enrich the Risk Committee (RC) with his support, skills and knowledge and impart these skills and knowledge to the remaining members of the Risk Committee (RC). This was considered to be beneficial to the overall governance and operational effectiveness of the Risk Committee (RC).

  3. Adherence to Principle 5 of the 2018 UK Code is partial. This is attributed to the fact that the Human Resources and Remuneration Committee (the ‘HRRC’), despite its engagement with issues pertaining to human resources, cannot be fully recognised as a formal advisory panel. The Board, via the HRRC, continues to receive regular updates and exercises vigilant oversight over the advancement of initiatives related to human resources, which are aligned with the Group’s principal strategy objectives.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Annual Corporate Governance Report 161

1. Introduction (continued)

Part B (continued)

In accordance with section 225 of the Irish Companies Act 2014, the Directors acknowledge that they are responsible for securing the Company’s compliance with its relevant obligations (as defined in section 225(1)). The Board confirms that a compliance statement has been drawn up setting out the Company’s policies, and that appropriate arrangements and structures have been put in place that are, in the Board’s opinion, designed to secure material compliance with the relevant obligations. The Board continually monitors and reviews internally, at least once a year, its governance framework and that of the Group’s subsidiary companies (where applicable) through effective oversight.

2. Board of Directors

2.1. Board of Directors

The Board derives its authority to act from the Articles of Association of BOCH and the prevailing companies’ laws, stock exchange and banking laws, the directives of the CBC, as well as the CSE and UK Codes. The role of the Board and its committees is well described and analysed in the Group Corporate Governance Policy and Framework, which is annually reviewed and incorporates all responsibilities that emanate from the regulatory framework as well as best practices. BOCH is the sole shareholder of the Bank. A common board and committee structure applies, with the same directors sitting on the Board of Directors of the Bank and BOCH and on the committees of each of the two Boards. The Board has a consistent oversight of the Bank and BOCH’s risk profile and internal control framework. The Board has delegated authority to committees of the Board to support its oversight of risk and control. The committees’ terms of reference are reviewed annually by the relevant committees and are approved by the Board and are available on the Group’s website www.bankofcyprus.com.cy/group or by request to the Company Secretary. Appropriate cross-membership of key Board committees, including between the Audit Committee (‘AC’) and the Risk Committee (‘RC’) and Human Resources and Remuneration Committee (‘HRRC’), is ensured. The NCGC reviews the composition and purpose of the Board committees annually on behalf of the Board. Details of these committees are set out in section 3 of this report. The minutes of all meetings of Board committees are circulated to all directors for information and are formally noted by the Board. Papers for all Board Committee meetings are also made available to all directors, irrespective of membership. Where there might be a conflict of interest or issues of personal confidentiality, circulation of minutes and papers is restricted. The chair of each Committee reports on matters discussed during committee meetings to the subsequent scheduled meeting of the Board. The final minutes of the meetings of the Board, the AC and the RC are submitted to the Cyprus Central Bank within one month from the date of the meeting.

2.2. The role of the Board

The Board is collectively responsible for the long-term success of the Group, and is committed to effective leadership, which contributes to wider society. The Board’s role is to promote the Group’s vision, values, culture, and behaviour, within a framework of adequate controls, which enables risk to be identified, assessed, measured, and managed.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

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Annual Corporate Governance Report 162

2. Board of Directors (continued)

2.2. The role of the Board (continued)

The Board approves the Group Risk Framework on an annual basis and receives regular updates on the Group’s risk environment and exposure to the Group’s material risk types. Further information on risk management and the Board’s role in the risk governance of the Group is set out in section 3.3 of this report on pages 199-205. The Board is responsible for ensuring that management maintains an adequate and effective internal governance framework and internal control system, which includes a clear organisational structure and the smooth operation of independent risk management, regulatory compliance, internal control and ICT and security risk management functions with adequate powers and resources for the performance of their duties. Furthermore, the Board has the responsibility to present a fair, balanced and understandable assessment of BOCH’s and Group’s position and prospects, including in relation to the annual and interim financial statements and other price-sensitive public reports and reports required by regulators and by law.

The Board sets the Group’s strategic objectives and risk appetite to support the strategy; integrates sustainability into the way business is conducted; ensures that the necessary financial and human resources are in place for the Group to meet its objectives; ensures that the Group’s purpose, values, strategy, and culture are all aligned and reviews management performance in that regard. The Board recognises the need to be adaptable and flexible to respond to changing circumstances and emerging business priorities, whilst ensuring the continuous monitoring and oversight of core issues. The Board is the decision-making body for all matters of importance because of their strategic, financial, or reputational implications or consequences. A formal schedule of matters reserved for approval by the Board ensures that control of these key decisions is maintained by the Board. The schedule of matters reserved for the Board is reviewed at least annually to ensure that it remains relevant and to reflect any enhancements required under evolving corporate governance requirements and industry best practice. A full schedule of matters reserved for the Board can be found at www.bankofcyprus.com.cy/group. Moreover, the Board is responsible for endorsing the appointment of individuals who may have a material impact on the risk profile of the Group. Their appropriateness for the role is monitored on an ongoing basis. The removal from office of the head of a ‘control function’ as defined in the CBC Directive on Internal Governance, is also subject to Board approval.

2.3. Members of the Board of Directors

2.3.1. Non-executive Directors

Efstratios-Georgios Arapoglou (Chairman)

Mr. Arapoglou has had an earlier career in International Capital Markets and Corporate & Investment banking based in London and later in managing, restructuring, and advising publicly listed Financial Institutions and Corporates, primarily in Southeast Europe and the Middle East. Most recent executive assignments include Managing Director and Global Head of the Banks and Securities Industry for Citigroup; Chairman and CEO of the National Bank of Greece; CEO of Commercial Banking at EFG-Hermes Holding SAE. He is currently holding the following non-executive board positions: (i) Chairman of Bank of Cyprus Group, listed on the LSE, (ii) Chairman of Tsakos Energy Navigation (TEN) Ltd, listed on the NYSE, and (iii) Board member of EFG-Hermes Holding SAE, listed on the Cairo Stock Exchange and the LSE. Mr. Arapoglou holds an MSc in Finance and Management from the University of Brunel, London, a BSc in Naval Architecture and Ocean Engineering from the University of Glasgow and a BA in Mathematics and Physics from the University of Athens. He has extensive experience in international capital markets and in corporate, commercial and investment baking in Southeast Europe, the UK, the Middle East, and Africa.

Term of Office: External Appointment: Independent: Committee Membership:
Appointed to the Board of the Bank and BOCH in June 2019 Tsakos Energy Navigation (TEN) Ltd EFG - Hermes Holding SAE Yes, on an ongoing basis. (Mr. Arapoglou commits the appropriate time for the Group’s business, approximately 60-70 days per year. He has no remuneration from the Group other than as Chairperson of the Board and chairperson of the NCGC). Chairman of the NCGC

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Annual Corporate Governance Report 163

2.3. Members of the Board of Directors (continued)

2.3.1. Non-executive Directors (continued)

Lyn Grobler (Vice-Chairperson)

Ms. Grobler is an experienced executive with a strong track-record in technology and IT roles. She was appointed as a Group Chief Information Officer (CIO) at Howden Group Holdings (formerly Hyperion Insurance Group) in 2016. Prior to this she was Vice President and CIO Corporate Functions at BP where she led the transformation of both the organization and the digital landscape through introducing sustained change in process, capability and technology, having held a variety of roles across IT and global trading for over 16 years. Before BP, Mrs Grobler managed large scale global technology projects and strategies within banking and trading based in both London and South Africa. She holds a Higher National Diploma in Computer Systems from Durban University in South Africa and a National Diploma in Electronic Data Processing from Cape Peninsula University in South Africa. Mrs Grobler has significant experience in IT and digital transformation and benefits from oversight experience in a number of external directorships.

Term of Office: External Appointment: Independent: Committee Membership:
Appointed to the Board of the Bank and BOCH in February 2017 Howden Group Titan Cement International S . A . Yes Member of the RC Member of the Human Resources & Remuneration Committee Member of the Nominations & Corporate Governance Committee

Constantine Iordanou (Senior Independent Director)

Mr. Iordanou was Chairman and Chief Executive Officer (CEO) of Arch Capital Group Limited (‘Arch’), since August 2003 and Director since January 2002 (retired in September 2019). Before joining Arch as one of its founders in 2002, Mr. Iordanou served in various capacities for Zurich Financial Services (‘Zurich’) and its affiliates, including as Senior Executive Vice President of group operations and business development of Zurich Financial Services, President of Zurich-American Specialties Division, Chief Operating Officer and CEO of Zurich American, as well as CEO of Zurich North America. Before joining Zurich in March 1992, he was President of the commercial casualty division of the Berkshire Hathaway Group and Senior Vice President of the American Home Insurance Company, a member of the American International Group. He holds an Aerospace Engineering degree from New York University. Mr. Iordanou has significant experience in insurance business and benefits from oversight experience in a number of external directorships.

Term of Office: External Appointment: Independent: Committee Membership:
Appointed to the Board of the Bank and BOCH in November 2021 Vantage Group Holdings Ltd (Non - Executive Director) Yes Chair of the AC Chair of the HRRC Chair of the Technology Committee

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Annual Corporate Governance Report 164

2.3. Members of the Board of Directors (continued)

2.3.1. Non-executive Directors (continued)

Monique E. Hemerijck (Chair of the RC)

Ms. Hemerijck has 30 years of work experience in various senior/executive roles in Risk/Financial Management in Banking & Insurance, as well as, with the Dutch Central Bank. During the last 10 years she fulfilled the roles of CRO and member of the Executive Board within NN Group and ING Group. Since December 2021, she has been appointed as a Non-Executive Board Member of the Portuguese bank Caixa Geral de Depósitos in Lisbon. Her key responsibilities have been related to risk & finance, corporate governance and strategy, balance sheet & capital management and financial/risk reporting & disclosures. Prior to joining the ING Group, she worked for the Dutch Central Bank having performed various roles in Econometric Research, Monetary Policy, Asset Management and Supervision of International Conglomerates. She has extensive experience within the financial services industry, experience as (Non) Executive Board member and in Supervision, expertise on finance & risk, asset management, balance sheet & capital management. Ms. Hemerijck has a master’s degree in Economics from Tilburg University. She has also obtained a certificate from the Advanced International Corporate Finance Programme from INSEAD for CFOs and other senior management. She is an experienced executive in risk management and has oversight experience from a number of external directorships.

Term of Office: External Appointment: Independent: Committee Membership:
Appointed to the Board of the Bank and BOCH in August 2023 Caixa Geral de Depósitos S.A. Yes Chair of the RC Member of the HRRC

Adrian J. Lewis

Mr. Lewis has wide experience within equity capital markets and investment banking. From 2013-2020 he was Head of ECM for EMEA at HSBC. Prior to that he worked for 20 years at UBS Investment Bank, mainly within equity capital markets. He currently works supporting early-stage companies with the London-based boutique advisor Namier Capital. He studied Maths and Philosophy at the University of Oxford (M.A. Hons).# Annual Corporate Governance Report

2. Board of Directors

2.3. Members of the Board of Directors (continued)

2.3.1. Non-executive Directors (continued)

Ioannis Zographakis

Mr. Zographakis started his career in 1990 with Citibank in Greece as a management associate for Europe, Middle East & Africa (EMEA). He then worked as the deputy treasurer and treasurer for the Citibank Consumer Bank in Greece, before moving to the United States in 1996 as the director of finance for Citibank CitiMortgage. In 1997, he became the financial controller for Citibank’s consumer finance business in the United States and then he was the director of finance and acting chief financial officer for the consumer assets division. From 1998 to 2004, he worked in the Student Loan Corporation, a Citigroup subsidiary and a New York Exchange traded company. He started as the chief financial officer, became the chief operations officer and in 2001 he was named the chief executive officer. In 2005, he moved back to Europe as Citibank’s consumer lending head for EMEA and head of its UK Retail Bank. In 2006, he took the position as Citibank’s Retail Bank head in Greece where he stayed until 2011, before moving back to Cyprus consulting on financial services when requested. He has been a director for the SLC in the United States, a director for Tiresias (Greek Credit Bureau), and the secretary of the audit committee, a director and member of the audit committee for Diners Club Greece, the vice-chairman of the Citi Insurance Brokerage Board in Greece and the chairman of the Investments and Insurance Supervisory Committee in CitiBank Greece. He has also served as a non-executive director for the National Bank of Greece group during 2018-2019. He holds a master’s degree in Business Administration (management) from Carnegie Mellon University in the United States and a bachelor’s degree in Civil Engineering from Imperial College in London.

  • Term of Office: Appointed to the Board of the Bank and BOCH in September 2013. Resigned from the Board of the Bank and BOCH on 31 December 2023.
  • External Appointment: Eternity Capital Management Ltd, Attica Bank, Five Guys Wines Ltd
  • Independent: Yes
  • Committee Membership: Member of the Technology Committee, Member of the NCGC

Paula Hadjisotiriou

Ms. Hadjisotiriou started her accountancy career at Howard, Wade & Jacob before moving to PricewaterhouseCoopers. Following an eight-year tenor at the Latsis Group of Companies as Deputy General Manager of Internal Audit, she embarked on a career in Banking in Greece, between 1990-2015, first with Eurobank Ergasias S.A. as Group Chief Financial Officer, and then with National Bank of Greece as Deputy Chief Executive Officer & Chief Financial Officer. Currently, Ms Hadjisotiriou serves as an advisor to the EFG International Group in Switzerland and the UK. Ms Hadjisotiriou is a Chartered Accountant (Institute of Chartered Accountants of England and Wales (ICAEW)). Mrs Hadjisotiriou has significant experience in financial institutions and benefits from oversight experience in a number of external directorships.

  • Term of Office: Appointed to the Board of the Bank and BOCH in August 2018. Resigned from the Board of the Bank and BOCH on 31 December 2023.
  • External Appointment: Credit Suisse (Europe) SA, EFG Private Bank Limited, Titan Cement International S.A.
  • Independent: Yes
  • Committee Membership: Member of the RC, Member of the AC, Member of the Technology Committee

Bumblebee Power Ltd

  • Term of Office: External Appointment: Appointed to the Board of the Bank and BOCH in November 2023
  • Independent: Yes
  • Committee Membership: Member of the AC
  • Information on NEDs resigned effective as of 31 December 2023: Below bibliography information on the 2 NEDs who served as members of the Board throughout the year 2023 and resigned from the Board effective as of 31 December 2023 is provided. It is noted that information on External Appointments and Committee Membership is for the year 2023 until their resignation.

2.3.2. Executive Directors

Panicos Nicolaou (CEO)

Mr. Nicolaou is the Chief Executive Officer and since 1 September 2019 he has been an Executive Member of the Board of Directors. He joined the Bank in January 2001 and started his career serving at various positions, mainly in the Corporate and Credit Risk departments. He was the Manager in the Restructuring and Recoveries Division from April 2014 until June 2016. From June 2016 until August 2019, he served as Director of Corporate Banking Division. He holds a diploma (5-year degree) in Mechanical Engineering from National Technical University of Athens (Metsovio Polytechnic) in Greece, and an MSc in Mechanical & Industrial Engineering from the University of Illinois at Urbana-Champaign in the USA. He also holds a BSc in Financial Services/ACIB from the School of Management, UMIST in the UK. Mr. Nicolaou is Chairman of the Board of Directors of the Association of Cyprus Banks (ACB), Chairman of the Board of Directors of the Employers’ Association of Cyprus Banks, and member of the Board of Directors of the European Banking Federation (EBF). He is also Board member and member of the Executive Committee of the Cyprus Employers & Industrialists Federation (OEB).

  • Term of Office: Appointed to the Board of the Bank and BOCH in September 2019
  • External Appointment: Association of Cyprus Banks (ACB), Employers’ Association of Cyprus Banks, European Banking Federation (EBF), Cyprus Employers & Industrials Federation (OEB)
  • Independent: No
  • Committee Membership: None

Eliza Livadiotou (Executive Director Finance)

Ms. Livadiotou is the Executive Director Finance and since 6 October 2021 she has been an Executive Member of the Board of Directors. She is responsible for Finance, Treasury, Strategy and Corporate Finance, Investor Relations, ESG, Real Estate Management, Restructuring & Recoveries, Regulatory Affairs, Procurement and Economic Research. She began her career in 1995 with the audit firm Arthur Andersen in Cambridge, UK, where she qualified as a Chartered Accountant. In 1999 she joined Bank of Cyprus, as Assistant to the Group Chief General Manager. In 2005, she moved to the Finance Division. In December 2013, Ms. Livadiotou was appointed Chief Financial Officer (CFO), and from 2016 to late 2021 she was responsible for the Finance and Treasury Divisions. Ms. Livadiotou studied Economics at the University of Cambridge (MA Hons). She is a member of the Board of Trustees of the Bank of Cyprus Oncology Centre, a Non-Independent and Non-Executive member of the Board of Directors of CISCO, and a member of the banking committee of the Institute of Chartered Accountants in England and Wales.

  • Term of Office: Appointed to the Board of the Bank and BOCH in October 2021
  • External Appointment: None
  • Independent: No
  • Committee Membership: None

2.4. Leadership

There is a clear separation between the role of the Chairperson, who is responsible for the leadership and effectiveness of the Board, and the Chief Executive Officer (‘CEO’), who is responsible for the running of the business of the Bank and BOCH. This clear division of responsibility is documented in the Group Corporate Governance Policy and Framework, which has been approved by the Board. The Group Corporate Governance Policy and Framework is available on the Group’s website (https://www.bankofcyprus.com/globalassets/who-we-are/our-governance/group-corporate-governance-policy.pdf). The day-to-day operations of the Group have been delegated to management.

2.4.1.1. Role of the Chairperson

The Chairperson oversees the Board’s operation and effectiveness, including ensuring the agenda covers the key strategic items confronting the Group; sets the style and tone of Board discussions; encourages the active participation of members of the Board in the discussions and activities of the Board and sets clear expectations regarding the Group’s culture, values, and behaviour. The Chairperson also ensures that there is effective communication with shareholders and promotes compliance with corporate governance standards. During the 2023 Triennial Board evaluation, the Board concluded that the Chair meets successfully the leadership needs of the Board. The Board expressed a high level of satisfaction with the manner in which the Chair facilitates Board discussions. Notably, the Chair has been appraised for fostering an environment where the Board feels at liberty to articulate their perspectives, while actively promoting critical discourse and constructive challenge.

2.4.1.2. Role of Vice-Chairperson

The Vice-Chair provides support and guidance to the Chairperson as required and in coordination with the Chairperson, acts as an ambassador for the Board and Group in its relationship with regulators, employees and clients, and deputises the Chairperson at the Board, general shareholder or other meetings when the Chairperson is unable to attend.

2.4.1.3. Role of Senior Independent Director

The Senior Independent Director (the ‘SID’) is available to shareholders and members of the Board if they have concerns that have not/cannot be dealt with through normal communication channels. The SID provides a sounding board for the Chairperson, as well as support to the Chairperson in delivering their objectives. The SID chairs an executive session of the non-executive directors to assess the performance of the Chairperson as part of the annual evaluation of Board performance and takes responsibility for an orderly succession process for the Chairperson working closely with the NCGC.# BANK OF CYPRUS HOLDINGS PUBLIC COMPANY LIMITED

Annual Financial Report 2023

Annual Corporate Governance Report

2. Board of Directors (continued)

2.4. Leadership (continued)

2.4.1.4. Non-Executive Directors

Non-executive directors (‘NEDs’) are responsible for monitoring executive activity and contributing to the development of strategy of the BOCH. They are not employees of the Bank and BOCH and do not participate in the daily management of the Group. Their role is to (i) constructively challenge management, (ii) scrutinize the performance of senior management in meeting agreed goals and objectives, and (iii) monitor the reporting of the performance. Non-executive directors must also satisfy themselves with the integrity of financial information and that the systems of financial controls, compliance and risk management frameworks and the internal control framework being adequate. The NEDs (including the Chairperson and the Deputy Chairperson) bring independent challenge and judgement to the deliberations of the Board through their character, objectivity, and integrity. Regular meetings are held between the non-executive directors in the absence of the executive directors and at least once a year in the absence of the Chairperson.

2.4.1.5. Executive Directors

Executive Directors have executive functions in the Group in addition to their Board duties. The role of Executive Directors, led by the CEO, is to propose strategies to the Board and, following challenging Board scrutiny, to execute the agreed strategies to the highest possible standards. The CEO is an employee of the Bank. The CEO’s termination of employment is subject to six months’ notice to that effect to be given to the executive director, without cause but at the sole discretion of BOC PCL. The CEO’s service contract is reviewed at least every five years. In December 2022, the CEO’s contract was renewed for a further four years. The Executive Director Finance (‘EDF’) is also an employee of the Bank. The EDF’s employment is mainly based on the provisions of the collective agreement in place, which provides for notice or compensation by the Bank based on years of service and for a four- month prior written notice by the executive director in the event of a voluntary resignation.

2.4.1.6. Role of the CEO

The CEO is responsible for the execution of the approved strategy and has ultimate executive responsibility for the Group’s operations, performance and compliance. In the day-to-day management of the Group, as delegated by the Board, the CEO is supported with recommendations and advice from the Executive Committee (‘ExCo’), which the CEO chairs.

2.5. Information and Support

The Board meets on a regular basis and has a formal schedule of matters for consideration, which evolves based on business needs and which the Board formally reviews annually. Performance against delivery of the agreed key financial priorities is reviewed at every meeting with particular reference to the detailed Group management accounts. The CEO and the EDF comment on strategy, current business performance, the market, regulatory and other external developments at each meeting and present comparative data. The Board receives regular reports and presentations from other senior management on developments in the operations of the Group. The Board considers reports from each of the Board committees, while regular reports are also provided on the Group’s risk appetite, top and emerging risks, risk management, the ESG agenda, credit exposures and the Group’s loan portfolio, asset and liability management, liquidity, litigation, compliance, and reputational issues.

Under the supervision of the Chairperson of the Board, the Company Secretary’s responsibilities include facilitating the flow of information within the Board and its committees, between senior management and non-executive directors and between heads of internal control functions and non-executive directors, as well as facilitating the induction, development, and evaluation of members of the Board. All members of the Board have access to the advice and services of the Company Secretary and the Chief Compliance Officer (the ‘CCO’), who can provide relevant information related to Board procedures and the CSE and UK Codes. The Company Secretary is responsible for ensuring that the directors are provided with relevant information on a timely basis to enable them to consider issues for decision, and to discharge their oversight responsibilities. Both the appointment and removal of the Company Secretary is a matter for the Board as a whole.

The Board also has access to the advice of the Group’s external legal advisors, and independent professional advice at the Group’s expense if and when required. Committees of the Board have similar access and are provided with sufficient resources to undertake their duties. The Company Secretary provides dedicated support for members of the Board on any matter relevant to the business on which they require advice separately from or additional to that available in the normal board process. All members of the Board benefit from directors’ and officers’ liability insurance in respect of legal actions against them.

Occasionally, the Board holds deep dive sessions with key business lines to provide members with a deeper insight into key areas of strategic focus, enable better quality of debate and enhance knowledge. The deep dives usually include presentations and opportunity for discussion. In 2023, discussions took place on the ICAAP, and the Minimum Requirement of own funds and Eligible Liabilities (MREL) Funding Plan, including discussions with the regulators. Other extensive discussions were on the initiatives to further improve the risk culture of the Group, on the ESG Strategy, assessment of the Group’s loan portfolio and the Long-Term Incentive Plan.

The following is an outline of material matters considered by the Board throughout the year per area.

Matters considered by the Board in 2023

Area Matters Considered
Group Strategy Group Financial Plan 2024-2027. Updates on strategic projects of the Group. Sustainability Strategy. JST/ECB updates. The Bank’s contribution to environmental integrity and social equity. Internal controls.
Regular Updates Group Performance Report. Financial report including budgets, reforecasts, and capital positions. CEO’s Report. Cyprus Political and Economic Developments. Reports from the chairperson of the Board Committees. 2023 SREP – Supervisory Dialogue.
Business Environment Quarterly Economic Reports. Investors and stakeholders’ perspectives. CEO’s Report. Cyprus Political and Economic Developments. Market Updates.
Financials Quarterly Economic Reports. Minimum Requirement of own funds and Eligible Liabilities (MREL) Funding Plan. Internal Capital Adequacy Assessment Process (ICAAP) Report. Internal Liquidity Adequacy Assessment Process (ILAAP) Report. Long-Term Incentive Plan (LTIP). PricewaterhouseCoopers (PwC) Audit fees 2023.
Business performance Review of the Group Performance Report. Performance update against Real Estate Management Unit (REMU). Credit Portfolio Overview. Review of the performance of Corporate Finance projects.
Culture Risk and Compliance culture. Guidance for further enhancing the Bank’s ethical business culture.
Risk management Group Recovery Plan. Pillar III Disclosures. Risk Appetite Statement Indicators. Group Risk Appetite Framework. Progress of implementation of SREP recommendations. Regulatory interactions. Oversight of local subsidiaries. Litigation.
Governance and Regulatory Compliance Review and approval of various Group Policies. Conflicts of interest management. Appointment of new Board Directors. Succession Planning. Ongoing supervisory dialogue and communication with the regulatory authorities. Presentation by Morrow Sodali on the Triennial Non-Executive (NED) Remuneration Benchmarking Report.

The strategic pillars of the Group remain intact:

  1. Grow revenues in a more capital efficient way; by enhancing revenue generation via growth in high quality new lending, diversification to less capital intensive banking and other financial services (such as insurance and the digital economy) as well as prudent management of the Group’s liquidity.
  2. Achieve a lean operating model; by ongoing focus on efficiency through further automations facilitated by digitisation.
  3. Maintain robust asset quality; by maintaining high quality new lending via strict underwriting criteria, normalising cost of risk and reducing other impairments.
  4. Enhance organisational resilience and ESG (Environmental, Social and Governance) agenda; by leading the transition of Cyprus to a sustainable future and building a forward-looking organisation embracing ESG in all aspects.

2.6. Composition of the Board of Directors

As of 31 December 2023, the Board is comprised of seven members: the Group Chairperson, who was independent on appointment and remains independent, two executive directors (Mr. Panicos Nicolaou and Ms. Eliza Livadiotou) and four non-executive directors (Ms. Lyn Grobler, Mr. Adrian J. Lewis, Ms. Monique Hemerijck and Mr. Constantine Iordanou). In accordance with the provisions of the CBC Directive on Suitability, five of the non-executive directors are independent.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Annual Corporate Governance Report

2. Board of Directors (continued)

2.6. Composition of the Board of Directors (continued)

The names and brief biographical details including each director’s background, external directorships, and whether these are executive or non-executive, experience and independent status are set out in section 2.3 of this report. In the section where biographical details are presented information on the two NEDs who resigned on 31 December 2023 but had served on the Board throughout 2023 is also included. Further to the latest resignations on 31 December 2023 and although fully functional, the Board currently goes through a transitional phase with two newly nominated members, highly experienced in the areas of ESG and technology as well as cybersecurity, pending approval and looking to further enhance its composition with another one or two members. Once this transitional phase is completed, the Board’s size will allow for a good balance between having the full range of skills and experience necessary on the Board and to populate its committees while retaining a sense of accountability by each director for Board decisions; to govern the business effectively, while enabling full and constructive participation by all directors given the size and operations of the Group, and the time demands placed on the directors. The Board recognises the need to identify the best qualified and available people to serve on the Board. In accordance with the Board Nominations and Diversity Policy, all appointments are made on merit against objective criteria (including skills and experience) with due regard for the benefits of diversity on the Board. The Board plans for its own renewal with the assistance of the NCGC, which regularly reviews Board composition and tenure and ensures plans are in place for orderly succession to both the Board and Executive positions.

Both on an individual and a collective basis, the directors are considered to have the range of skills, understanding, experience and expertise necessary to ensure the effective leadership of the Group and that high corporate governance standards are maintained. The NCGC ensures a formal, rigorous, and transparent procedure when considering candidates for appointment to the Board and maintains continuous oversight of the Board’s composition to ensure it remains appropriate and has regard for its purpose, culture, major business lines, risk profile and governance requirements. The NCGC reviews, at least annually, the structure, size, and composition of the Board (including skills, knowledge, experience, independence, and diversity), and recommends to the Board the skills and experience required to provide sound governance oversight. These include experience in banking, insurance, markets and regulatory environments, risk management, financial management, strategy development, technology as well as cybersecurity and operations experience and knowledge of law, governance, compliance, audit and ESG. As noted above, the areas of ESG and technology/cybersecurity will be enhanced upon the appointment of Mr. Christian Hansmeyer as well Mr. Stuart Birrell respectively. Assessing the skills profile of the Board ensures that the Board and committees comprise of members having an all-embracing perception of the Group’s activities and the risks associated with them. The composition of the Board remains under continuous review and the NCGC maintains a constant focus on succession planning to ensure the continuation of a strong and diverse Board, which is appropriate to the Group’s purpose and the industry within which it operates. The NCGC’s succession planning process has regard for the impact of expected retirements of directors, and the Group’s desired culture and strategic direction. As part of the process, the NCGC prepares a detailed role profile, based on its analysis of the skills and experience needs, and selects, where appropriate, an experienced third-party professional search firm to facilitate the process. The search firm develops an appropriate pool of candidates and provides independent assessments of the candidates. The NCGC works with the search firm to shortlist candidates, conduct interviews/meetings (including meetings with members of the NCGC) and carry out comprehensive due diligence. The NCGC adheres to the requirements of the Group Suitability Policy, which is fully aligned with the CBC Directive on Suitability (and the Joint ESMA and EBA guidelines on the assessment of the suitability of members of the management body) and ensures a robust assessment of potential candidates which includes an interview by the NCGC and recommendation to the Board prior to the submission of suitability applications to the regulator for consideration. In accordance with the Board Nominations and Diversity Policy, the assessment and due diligence process is extensive and includes self-certification confirmations of probity and financial soundness as well as external checks involving a review of various publicly available sources. All potential candidates are assessed to ensure they have the ability to act with integrity, lead by example and promote the desired culture, which evidences a commitment to high standards and values. The process also involves the NCGC satisfying itself as to the candidate’s ability to devote sufficient time to the role, his/her independence and suitability. At the same time, the NCGC assesses and documents its consideration of possible conflict of interest. Finally, an assessment of collective suitability is performed following which the NCGC makes recommendations to the Board, according to the provisions of the Joint Guidelines on Suitability. Regulatory assessment and formal approval are required and given for all Board appointments. The Group carries out a review of the ongoing suitability of Board members on an annual basis, whereby they are required to confirm any changes in their circumstances in relation to their compliance with the CBC Directive on Suitability. All changes in circumstances disclosed, are assessed and their materiality determined. The Board concluded that each of the directors has the requisite standard of fitness, probity, and financial soundness to perform his/her functions effectively and commits the necessary time for the execution of his/her duties.

2.7. Meetings of the Board

A yearly planner is prepared by the Company Secretary, with input from all Board members, to map out the flow of key items of business to the Board. The Group has a comprehensive and continuous agenda setting and escalation process in place to ensure that the Board has the right information at the right time and in the right format to enable the directors to make the right decisions. The Chairperson leads the process assisted by the Company Secretary. The process ensures that sufficient time is being set aside for strategic discussions and business critical items. Matters may be added to agendas in response to external events, non-executive directors’ requests, and regulatory initiatives. The Company Secretary is closely involved in preparing the schedule of all Board and committee meetings, and the agendas for these meetings, in conjunction with the Chairperson, ensuring that relevant information is dispatched timely to all members of the Board. Agendas and papers are circulated in a timely manner prior to each meeting and all members of the Board are informed in writing of forthcoming Board meetings to allow them adequate time to review the relevant information and enable them to fully discharge their duties. Meetings packs are typically uploaded a week in advance of the meetings and communicated to all members of the Board via a secure electronic Board portal to ensure they have sufficient time to review the matters, which are to be discussed and to seek clarifications or any additional information they may require. Generally, members of the senior management team and other senior management members are invited to attend part of the meetings to ensure effective interaction with the Board. Board meetings have certain standing items such as a report from the CEO and the EDF on Group performance, reports from the chairs of committees and updates from other senior management members. In addition to formal meetings, the Board meets as necessary to consider matters of a time-sensitive nature. The Chairperson and the chairs of each committee ensure Board and committee meetings are structured to facilitate discussions. Committee meetings are held prior to Board meetings with the chairperson of each committee then reporting matters discussed to the Board. Topics for deep dives or additional items are discussed when required and include business, governance, and regulatory update. During 2023, the Board of BOCH held 18 meetings. Meetings were held both physically and virtually. Further details on the number of the meetings held by the Board and its committees and attendance by individual directors are set out below. The offsite meeting was held on 27 to 29 of September 2023. During the year, the Chairperson and the non-executive directors met physically, without the executive directors present, to discuss a range of business matters. The Board makes full use of technology such as teleconferencing, an electronic Board portal and tablets in its meeting arrangements. This leads to greater flexibility, security and efficiency in Board paper distribution and meeting arrangements. Minutes and matters arising from the meetings are produced and circulated to the directors for review and feedback. Matters arising are followed up in subsequent meetings through relevant updates.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

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2. Board of Directors (continued)

2.7. Meetings of the Board (continued)

Attendance of BOCH Board of Directors and Committees in 2023

The table below shows the attendance of the Directors at the Board and Committee meetings throughout 2023 for BOCH.

Name Board of Directors AC HRRC NCGC RC
Efstratios-Georgios Arapoglou (Chairperson) 18 x x x
Lyn Grobler (Vice-Chair) 17 x 10 13
Paula Hadjisotiriou 9 17 20 x
Constantine Iordanou 18 19 5 x
Monique Hemerijck 6 x 2 x
Adrian J. Lewis 1 1 x x x
Eliza Livadiotou 17 x x x x
Panicos Nicolaou 17 x x x x
Nicolaos Sofianos 10 18 20 x
Ioannis Zographakis 11 18 x 5
Maria Philippou 7 14 x 8
Arne Bergren 8 3 5 x
Total meetings 18 20 10 13 21

2.8. Terms of Appointment, Retirement and Re-election of Directors

Non-executive directors are appointed for an initial three-year term and are typically expected to serve a further term of three years, assuming satisfactory performance and subject to the needs of the business, shareholder re-election and continuing suitability. The Board may invite directors to serve additional periods. A non-executive’s term of office will not extend beyond 12 years in total. Any re- appointment beyond six cumulative years is considered on an annual basis and has regard for a number of factors including performance, independence, the need for progressive refreshing of the Board over the medium to long-term and the best interest of the shareholders.

The Board may at any time appoint any person who Is willing to act as director and who fulfils the criteria as these are determined in the Board Nominations and Diversity Policy, either to fill a vacancy or as an addition to the existing Board, but the total number of directors should not exceed 13. Any director so appointed is subject to election at the AGM following his/her appointment. The NCGC considers, inter alia, whether a potential director is able to devote the requisite time and attention to the affairs of BOCH and the Bank, prior to the Board’s approval of the individual’s appointment.

According to the Articles of Association of BOCH, all directors retire each year and if eligible offer themselves for re-election. The following directors, being eligible, offered themselves for re-election at the AGM on 26 May 2023: Efstratios-Georgios Arapoglou, Lyn Grobler, Paula Hadjisotiriou ⁹, Panicos Nicolaou, Maria Philippou ⁷, Nicolaos Sofianos ¹⁰, Ioannis Zographakis ¹¹, Constantine Iordanou and Eliza Livadiotou.

The names of directors submitted for election or re-election are accompanied by sufficient biographical and other relevant information in the AGM documentation and are available on the Group’s website to enable shareholders to take an informed decision.

⁷ Maria Philippou resigned from the Board of the Bank and BOCH effective as of 13 October 2023.
⁸ Arne Bergren resigned from the Board of the Bank and BOCH effective as of 31 March 2023.
⁹ Paula Hadjisotiriou resigned from the Board of the Bank and BOCH effective as of 31 December 2023.
¹⁰ Nicolaos Sofianos resigned from the Board of the Bank and BOCH effective as of 11 December 2023.
¹¹ Ioannis Zographakis resigned from the Board of the Bank and BOCH effective as of 31 December 2023.

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2. Board of Directors (continued)

2.9. Conflict of interest

The Group Policy on Conflict of Interest focuses on principles, procedures and arrangements for the prevention, identification, documentation, escalation, and management of actual, potential, or perceived conflict of interest. The policy is reviewed and approved by the Board annually and is communicated throughout the Group. The Group Corporate Governance Policy documents procedures specifically relating to directors’ conflict of interest, and sets out how these are to be identified, reported, and managed in order to ensure that the directors act at all times in the best interests of the BOCH. The Group Corporate Governance Policy and Framework is reviewed and approved by the Board, at least annually.

The Board has adopted a Dealing Code for transactions in the Company’s securities by Persons Discharging Managerial Responsibilities (PDMRs). The Dealing Code complies with the European Market Abuse Regulation. All PDMRs have been informed of their obligations under the Dealing Code in writing. All directors have complied with the Dealing Code during 2023. None of the directors had, during the year or at year end, a material interest, directly or indirectly in any contract of significance with the Group (Information on transactions between the Directors and the Group are disclosed in Note 49 of the Consolidated Financial Statements).

2.10. Time commitment

The NCGC ensures that individual Board directors have sufficient time to dedicate to their duties, having regard to applicable regulatory limits on the number of directorships which may be held by any individual director. The Board has determined the time commitment expected of non-executive directors to be 35- 40 days per annum. Time devoted to the Group can be considerably more when serving on Board committees.

The Bank has been classified as a ‘significant institution’ under the European Union (Capital Requirements) Regulation 2014. The CBC Directive on Suitability, which incorporates the provisions of Article 91 of the European Capital Requirements Directive (‘CRD IV’) on management bodies of credit institutions, determines that a director cannot hold more than one of the following combinations:
1. One executive directorship with two non-executive directorships; or
2. Four non-executive directorships.

Executive or non-executive directorships held within the same group, count as a single directorship. Directorships in organisations, which do not pursue predominantly commercial objectives do not count for the purposes of the above guidelines.

The ECB, which supervises the Bank following the European Union Regulation 468/2014, which established the framework for cooperation within the Single Supervisory Mechanism (SSM) between the ECB and national competent authorities, may in exceptional cases and taking into consideration the nature and complexity of the business of the Group, authorise members of the Board to hold one additional directorship.

All Board Directors were within the directorship limits set out for ‘significant institutions’. All newly appointed members of the Board are provided with a comprehensive letter of appointment detailing their responsibilities as directors, the terms of their appointment and the expected time commitment for the role. A copy of the standard terms and conditions of appointment of non-executive directors can be inspected during normal business hours by contacting the Company Secretary.

Members of the Board are required to devote adequate time to the business of the Group, which includes attendance at regular meetings and briefings, preparation time for meetings and visits to business units. In addition, non-executive directors are normally required to sit on at least one Board committee, which involves the commitment of additional time. Certain non-executive directors such as the Vice-Chair, the Senior and committee chairpersons are required to allocate additional time in fulfilling those roles.

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2. Board of Directors (continued)

2.10. Time commitment (continued)

Before their appointment, Board Directors disclose details of their other significant commitments along with a broad indication of the time committed to such appointments. The Board Directors’ positions on the management bodies of other companies are noted in their biographical details included in section 2.3 of this report. Such participation does not prevent them from devoting the necessary time and attention to their duties as members of the Board of BOCH and is within the limits set by the CBC Directive on Suitability.

Before accepting any external appointments, which may affect existing time commitment for the Board’s business, approval must be obtained from the NCGC and depending on the nature of the proposed commitment, the Board must approve as well. During 2023, all Board Directors complied with the Board process and sought approval in advance where required. All Directors are reminded of their obligation under the Group Corporate Governance Policy and Framework when appointed to any external roles.

It was estimated that in 2023, each non-executive director spent at least 40 days on Board-related duties. The Board considered the time commitment of all directors and concluded that each director devotes the requisite time for the effective performance of his/her duties as described in the Joint Guidelines on Suitability. The Chairman has devoted approximately 60-70 days on Board-related duties and provides ongoing support.

2.11. Board Balance and Independence

The NCGC and the Board determine the independence status of each director on appointment. In addition, the Board considers each individual against the criteria set out in the 2018 UK Code, the 2019 CSE Code, the CBC Directive on Suitability and the Joint Guidelines on Suitability. It also considers their contribution and conduct at Board meetings, including how they demonstrate objective judgement and independent thinking, annually, to ensure that the determination regarding independence remains appropriate.

In 2023, the Board considered the principles relating to independence and determined that six out of seven Non-Executive Directors in office by 31 December 2023 (including Ms. Hadjisotiriou and Mr.# BANK OF CYPRUS HOLDINGS PUBLIC COMPANY LIMITED

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2. Board of Directors (continued)

2.12. Diversity

The Group recognises the benefits of having a diverse Board and workforce, creating a work environment where everyone has an opportunity to fully participate in creating business success, and where each person is valued for their distinctive skills, experiences, and perspectives. In reviewing Board composition and identifying suitable candidates, the NCGC considers the benefits of all aspects of diversity including the skills identified as relevant to the business of the Group, industry experience, nationality, gender, age and other relevant qualities, in order to maintain an appropriate range and balance of skills, experience and background on the Board. All Board appointments are made on merit, in the context of the skills, experience, independence and knowledge which the Board as a whole is required to have to be effective and the diversity benefits each candidate can bring to the overall board composition. The Group’s approach to Board diversity is set out in full in the Board Nominations and Diversity Policy, which can be found online at https://www.bankofcyprus.com/globalassets/who-we-are/our-governance/group-board-nominations-policy.pdf.

The Board Nominations and Diversity Policy recognises that a truly diverse Board will include and make good use of the differences in skills, experience, background, race, gender and other distinctions brought by each director, with such differences being considered in determining the optimum composition of the Board. Non-executive members of the Board possess a wide range of skills, knowledge and extensive experience acquired from executive and/or non-executive appointments as directors of other companies, that combine to provide independent perspective, insights and challenge needed to support good decision-making and effective board dynamics. The effectiveness of the Board depends on ensuring the right balance of directors with banking or financial services experience and broader commercial experience. Directors bring their individual knowledge, skills, and experience to bear in discussions on the major challenges facing the Group. The participation of executives on the Board enhances the banking expertise of the Board and ensures that the Board is provided with direct, precise, and up-to-date information about significant issues concerning the Group.

In the 2023 review of knowledge, experience, and skills, the Nomination and Corporate Governance Committee (NCGC) concluded that the Board's skills profile, both academic and professional, aligns well with the diverse needs of the Group's business. This includes sectors such as banking, insurance, manufacturing, audit and accounting, economics, risk management, interactions with competent authorities, strategy and business modelling, capital markets, information technology, and human resource management. However, it was identified that the areas of Environmental, Social, and Governance (ESG) and Digital/Technology/Cybersecurity require further strengthening to align with the Group's strategic direction. This enhancement is anticipated to be achieved through the prospective appointments of Mr. Christian Hansmeyer and Mr. Stuart Birrell. These appointments are pending approval from the European Central Bank (ECB).

Following the recent resignation of Mr. Nicolaos Sofianos, there is a need for the Board to appoint a new Non-Executive Director (NED) with robust audit qualifications and experience. This is essential to maintain the high standards of governance and oversight that the Board aspires to uphold.

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2. Board of Directors (continued)

2.12. Diversity (continued)

During 2023, the NCGC reviewed the Board Nominations and Diversity Policy, which aims to maintain diversity with appointments based on merit in the context of the skills and experience required. The quantitative gender diversity of BOCH is set at 40% female representation. BOCH has been implementing an action plan approved by the NCGC describing all key intervening milestones leading to the accomplishment of this target. The changes in the composition of the Board in 2023 increased diversity at 43%. The Board remains committed to maintaining its set target.

The Board Nominations and Diversity Policy applies to the Board and its Committees. The Board also places high emphasis on ensuring the development of diversity in the senior management roles within the Group. A number of Group policies ensure unbiased career progression opportunities. The Code of Conduct similarly ensures equal opportunities to all members of staff and treats diversity with fairness and respect aiming to provide fair treatment for everyone at work.

A primary ESG target approved under the ESG strategy by the Board is ≥30% women in Group’s management bodies by 2030. As of 31 December 2023, there is a 33% representation of women in Group’s management bodies (defined as the ExCo) and a 41,35% representation of women at key positions such as Managers, Heads, Leads, Team Heads (defined as the wider Group Leaership).

As per the required FCA Diversity disclosures 12 , the following is applicable in relation to the Bank as from 1 January 2023 to 31 December 2023:

  • 43% of the individuals on the Board are women.
  • The Chief Financial Officer, Eliza Livadiotou is a woman.
  • The Board recognises the challenges in setting diversity targets. Cyprus is the geographical provenance of the Group’s customer and employee base and having also regards to the ethnic background of Cyprus population, at this time, the Board has not set a target for having at least one member of the Board from a non-white ethnic minority background. Notwithstanding this, when considering Board appointments, the Board will have regard to the requirements under the UK FCA Listing Rules.
Number of Board members Percentage of the Board Number of senior positions on the board (CEO, CFO, SID, and Chair) Number in ExCo Percentage of ExCo Number in wider Group Leadership Percentage in wider Group Leadership
Men 4 57% 3 4 67% 61 59%
Women 3 43% 1 2 33% 43 41%
12 LR 14.3.33

Annual Corporate Governance Report 178

2. Board of Directors (continued)

2.13. Directors’ induction and ongoing development

On appointment, each director receives a full, formal induction plan, tailored to his or her specific requirements including committee membership. All incoming directors are provided on appointment with an information pack which includes, among others, the Group Corporate Governance Policy and Framework, key legislation, directives and regulations and the Company’s Articles of Association, to facilitate their understanding of how the Group operates and the key issues that it faces. Meetings are arranged with senior management on Group and divisional strategy, deep dives on businesses, an overview of the Group’s risk appetite and Group Risk Framework, corporate governance, internal control systems, regulatory environment, people strategies, technology, and payments.

Furthermore, the Company Secretary, under the supervision of the Chairperson, develops programmes based on the directors’ individual needs. A Policy on Induction and Training of Board members has been approved by the Board and is available on the Group's website. Ongoing education is provided for the Board, informed by the effectiveness reviews of the Board and individual directors, as well as emerging external developments. Focused training of the Board is arranged in conjunction with scheduled Board meetings where information is provided to ensure that directors receive adequate insight into a particular area through presentations by Group business units and control functions and briefings with senior management.Dedicated training sessions also take place on particular issues (refer to table below for 2023 training schedule which includes both internal and external trainings), usually identified by the directors themselves and the Company Secretary. A training schedule is prepared at the beginning of each year and directors are expected to attend accordingly. In the performance of their roles, executive directors hold regular interactions, meetings, and briefings with senior management. The training material is distributed to all directors regardless of attendance. In 2023, all trainings completed in the form of e-learning sessions are available, and the directors can access this at any time, and once the training is completed, it is recorded on the system to provide a full audit trail. Directors are also offered the option of attending suitable external educational courses, events or conferences designed to provide an overview of current issues of relevance to directors. The Company Secretary ensures all directors are provided with relevant information on a timely basis to enable them to consider issues for decision-making and discharge of their oversight responsibilities. The Company Secretary provides the Board with comprehensive guidance on Board procedures and dedicated support for directors on any matter relevant to the business on which they require advice separately from or additional to that available in the normal board process.

# Topic Type of training
1. Info. Security Awareness Q1 e-learning
2. Info. Security Awareness Q2 e-learning
3. Info. Security Awareness Q3 e-learning
4. Info. Security Awareness Q4 e-learning
5. AML Essentials 2023 e-learning
6. Training on BASEL III On-line
7. Climate Change risk identification and its implementation within the credit approval process On-line
8. DATA REPORT QUALITY Physical
9. Conflicts of Interest and Market Abuse Online
10. ESG matters Online
11. Training on credit scoring by BOC Online
12. AML Physical
13. Competition Law Physical
14. CG Policy and Framework Physical

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY | Annual Financial Report 2023 | Annual Corporate Governance Report 179

2. Board of Directors (continued)

2.14. Board Performance Evaluation

The Board seeks to continually enhance its operations and conducts a formal effectiveness evaluation of the Board, Board Committees, and individual Board Directors. In addition to reviewing the Board’s operations, composition and overall effectiveness, the evaluation reviews past performance with the aim of identifying possible opportunities for improvement, determines whether the Board and its Committees are collectively effective in discharging their responsibilities and, in the case of individual Directors, determines whether each individual Director contributes effectively to the collective suitability of the Board. The external triennial board evaluation review for the year 2023 was conducted in accordance with Article 16 of the CBC Governance Directive and was completed in February 2024. The external Board Performance Evaluation performed by Morrow Sodali and the relevant findings are outlined in section 2.15.8 below.

2.15. Stakeholder engagement

2.15.1. Institutional equity investors and analysts

It is incumbent upon the Chairman to ascertain efficacious communication pathways with shareholders, while fostering a comprehensive understanding among the Directors regarding the perspectives of major investors. Investor Relations has primary responsibility for managing and developing the Group’s external relationships with existing and potential institutional equity/debt investors and analysts. The Group maintains a dynamic and meticulously structured Investor Relations agenda, facilitating regular meetings with the CEO, Executive Directors, selected Senior Executives, the Manager of Investor Relations & ESG, and other officials, in conjunction with the Group’s principal institutional shareholders, additional investors, financial analysts, and brokers. In the year 2023, 182 meetings were held. Every meeting is scrupulously conducted to prevent the disclosure of price-sensitive information. The Group’s website features a specialised Investor Relations section, offering unhindered access to relevant information, including presentations, publications, and public announcements. Ms. Annita Pavlou, Manager Investor Relations & ESG is responsible for the communication between shareholders and the Group since 30 August 2016. Information concerning the Group is provided to shareholders, prospective investors, brokers, and analysts in a prompt and unbiased manner free of charge.

2.15.2. Engagement with major shareholders

To facilitate the Board’s understanding of the views of major shareholders, the Directors receive an investor relations update from management at all scheduled meetings of the Board. The content of this update includes market updates, details of recent equity and debt investor interactions, share price and valuation analysis, analyst updates, and share register analysis. The Group facilitates direct dialogue with investors since it is striving for the greatest possible transparency. The Group also works towards integrating feedback in its corporate strategy. This is achieved through participation in conferences, private meetings, road shows (physically and virtually), frequent conference calls and at least quarterly updates following the publication of financial results and corporate transactions. The CEO, the Executive Director Finance and the Manager Investor Relations engaged extensively in 2023 with existing shareholders, and potential new investors during individual or group meetings and on roadshows and investor conferences. The Chairman and the Senior Independent Director maintain direct contact with investors and are available to all shareholders if they have concerns that cannot be resolved through the normal channels.

2.15.3. Customers

The Group’s strategy encompasses a multichannel communication approach, personalised banking services, and comprehensive customer support to foster enhanced customer engagement and service delivery. It integrates physical branches with digital platforms, social media, and traditional communication methods for effective outreach. Personalisation is achieved through tailored banking solutions informed by customer data, including personalised offers and dedicated bankers for specific customer segments, ensuring services are relevant and valuable. Customer support is broad, featuring extensive online and mobile services, a responsive call centre, and specialized in-branch roles to educate and assist customers, along with initiatives aimed at promoting financial literacy.

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2. Board of Directors (continued)

2.15. Stakeholder engagement (continued)

2.15.3. Customers (continued)

This approach highlights the dedication of the Group to customer-centricity, leveraging technology and personalized services to meet the evolving needs of its customer base. This comprehensive approach to customer engagement and service not only meets the evolving needs of the Group's customer base but also reinforces the principles of good corporate governance, ensuring that the Group remains accountable, transparent, and responsive to all stakeholders.

2.15.4. Employees

The Board, through the HRRC, continues to receive regular updates, and diligently monitors the progress of Human Resources initiatives that are anchored on key strategic goals. These goals are strategically designed to enable the Organisation of Tomorrow, enhance Career Advancement Opportunities, empower a High-Performance Culture, and achieve Organisational Health Excellence 13 in specific priority areas, notably under the banner of Project Sunrise 14 . The CEO throughout the year has been actively engaging with staff through various initiatives, including breakfast meetings with management teams, presentations and open discussions on financial results, participation in staff events, and regular messages to all staff to keep everyone informed and connected. In addition, an open channel email has been established (‘AskCEO’), providing direct access for all employees to engage with our CEO along with a dedicated corner on our intranet where they can find relevant material prepared by the CEO. The Organisation of Tomorrow referred to above is meticulously sculpting the future by incorporating a series of pivotal initiatives aimed at revitalizing and optimizing various operational aspects. A fundamental focus is placed on enhancing HR’s strategic role, enabling it to be a powerhouse that drives organizational success through people management and strategy alignment. Emphasis is also laid on adopting a leaner organizational structure that fosters efficiency, agility, and responsiveness in navigating the ever-evolving business landscapes. Workforce planning is another crucial area of focus, ensuring that the organization is well-prepared to meet future challenges and opportunities with a competent and agile workforce. In tandem with this, there’s a robust concentration on learning and development, promoting a culture of continuous improvement and adaptability that propels the organization towards achieving its strategic objectives. In an ongoing commitment to employee engagement and continuous improvement, the HRRC meticulously reviews feedback from the Group’s staff surveys. Significant strides have been made in implementing actions responsive to staff feedback, ensuring that the organisation evolves in alignment with employee insights and aspirations. The Board has remained particularly attentive to promoting and adhering to the Code of Conduct 15 and reinforcing the integrity of the speak up channels, thereby fostering an environment where ethical conduct is prioritized.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Annual Corporate Governance Report

2. Board of Directors (continued)

2.15. Stakeholder engagement (continued)

2.15.4. Employees (continued)

Throughout 2023, the Bank witnessed a commendable emphasis on the enhancement of whistleblowing mechanisms, spearheaded by Mr. Nicos Sofianos, the Chairman of the AC. Acting as the Group’s Whistleblowing Champion, Mr. Sofianos communicated extensively with all staff members, emphasizing the significance of whistleblowing in safeguarding organisational integrity. His communications stressed the imperative nature of speaking up and reporting incidents, reaffirming the organisation’s staunch commitment to ensuring anonymity, confidentiality, and the thorough investigation of all reported incidents. 13 Organisational Health Excellence outlines the practices and behaviours that are required by or prohibited to employees. It sets out the actual rules, so it lays down the dos and don’ts. Employees are responsible to adhere to it and are held accountable for any violation. 14 Project Sunrise is the transformation programme of the Group. It is a dynamic and multifaceted effort, which includes various stages, from the evaluation of the operational model and procedures, the optimization of the customers’ banking experience, the increase in profitability and cost reduction as well as strengthening the ‘organizational health’ of the Group. 15 The Code of Conduct is part of the Code of Ethics, which is published on the website of the Group (https://www.bankofcyprus.com/globalassets/who-we-are/our-culture/ethicscode_eng.pdf).

Furthermore, the Board has sustained open and responsive communication channels, notably the ‘Ask the Board’ initiative. This platform allows staff members direct access to the Board of Directors, enabling them to file questions or queries, thereby fostering a culture of transparency, inclusivity, and mutual respect. These structured initiatives and strategic goals collectively aim to bolster the organisation’s human resources framework, cultivating a thriving and ethically sound operational environment, and steering the organisation towards a future marked by innovation, excellence, and continuous improvement.

2.15.5. Regulators and Government

The Chairman along with the Board acknowledge the critical role that interpersonal relationships and dynamics play in bolstering mutual trust essential for on-site governance and proficient management of business risks. In light of this, the Chairman along with the Board Directors conscientiously engage in regular meetings with pivotal representatives from various regulatory and government entities. These entities include the European Central Bank (ECB) Senior management, the Joint Supervisory Team (JST), the Central Bank of Cyprus (CBC) as the National Competent Authority, Single Resolution Board (SRB) and the Ministry of Finance (MoF), amongst other notable Government and Supervisory Bodies.

The main areas of discussion in these meetings predominantly revolve around vital themes such as regulation and supervision, risk governance and oversight, imminent challenges permeating the banking industry, strategic adversities, and the renovation of trust and culture within the organisation. The Chairman, in collaboration with the Group CEO, ensures the Board remains consistently updated on the outcomes and critical insights gleaned from these engagements with regulators and government representatives.

Based on the established framework of the Regulatory Affairs, systematic meetings are held throughout the year, facilitating impactful discussions and exchanges between the Chairman, Board Directors, the Executive management of the Bank, Internal control functions, and other pivotal Senior management personnel. The coordination of these essential meetings is adeptly handled by the Regulatory Affairs Department. To further facilitate the Board’s understanding of the regulator’s views, directors receive regular updates (i.e. quarterly) from the Regulatory Affairs Department which include important written and verbal communication, details of on-site / off-site reviews and progress of implementation of regulatory requirements and recommendations.

It is imperative to highlight the Group’s management's unwavering commitment towards fostering a continuous, transparent, and constructive dialogue with the Regulatory and Supervising bodies. This strategic engagement is aimed at augmenting their confidence and trust, securing their esteemed respect, and diligently working towards the minimisation of the Group’s regulatory risks. Through such steadfast initiatives, the Bank profoundly emphasises its strong dedication to upholding and enhancing essential regulatory relationships and operational standards.

2.15.6. Social Role of the Bank

The Corporate Social Responsibility Strategy and CSR Programme contribute to the Social Pillar of the ESG Strategy and support the Group’s selected United Nations Sustainability Development Goals (SDGs). The Bank’s CSR Programme and all relevant initiatives are compatible with its core business and enhance the Bank’s overall strategy and vision. The CSR Programme infolds within three Pillars: Health, Education and Environment. All initiatives operate in collaboration with expert Non-Governmental, Non-Profitable Organisations, other entities and public services.

During 2023, the Bank introduced the Financial Education sub-pillar within the Education Pillar. More specifically, the Bank initiated an educational programme targeting elderly citizens with basic financial terms and advises and the use of the Bank's digital channels for banking transactions. Additionally, within the same pillar, the Bank continued awarding and promoting Youth Excellence focusing on STEAM (Science-Technology-Engineering-Art-Mathematics) subjects and sport youth talents.

Within the Health Pillar, the Bank continued to undertake sustainable support to the local community with health-related initiatives, focusing on cancer patients and having the Bank of Cyprus Oncology Centre as its flagship with an overall investment of c.€70 million since 1998, whilst 60% of diagnosed cancer cases in Cyprus are being treated at the Centre.

Within the Environment Pillar, the Bank continued programmes on climate change impacts and the prevention, respond and recovery of forest fires, biodiversity, and sea pollution. Additionally, the Bank continued to develop initiatives that aimed to preserve local culture and history, through the Bank of Cyprus Cultural Foundation (BOCCF) and to enhance innovation and start-ups through the IDEA Innovation Centre.

In 2023, the BOCCF undertook several innovative projects such as ‘AISTHISEIS’ - Multi sensory museum experience for people with disabilities as well as the ReInHerit programme facilitating innovation and research cooperation between European museums and heritage continuing also into 2023, with 16,542 people participating in events at the Cultural Foundation between January to June 2023. Between October 2023 and June 2024, BOCCF is hosting the ΣΗΚΩ ΨΥΧΗ ΜΟΥ (SIKO PSIXI MOU) - Pictures and music of the 1922 refugees' exhibition - of the Hellenic Parliament Foundation for Parliamentarianism - that commemorates the 101st anniversary of the Asia Minor Catastrophe. The exhibition traces the role and importance of music and song as identity, collective memory and driving force for Greek refugees across the globe.

Furthermore, the IDEA Innovation Centre, invested c.€4 million in start-up business creation since its incorporation, supported creation of 89 new companies to date, and provided support to 210+ entrepreneurs through its Startup program since incorporation.

Staff have continued to engage in voluntary initiatives to support charities, foundations, people in need and initiatives to protect the environment. Finally, the Bank successfully continued and expanded the operation of the award winning SupportCY network of companies and NGOs. SupportCY was created by the Bank in March 2020, in order to support public services performing frontline duties during the COVID-19 pandemic. Its actions, led by the Bank expanded in supporting various societal needs. In 2023, SupportCY had more than 180 members, while the SupportCY Volunteers Corps, continue to offer assistance and support in Cyprus and abroad.

2.15.7. Environmental, Social, Governance (ESG)

The ESG strategy formulated in 2021 is continuously expanding. The Group is maintaining its leading role in the Social and Governance pillars and focus on increasing the Group’s positive impacts on the Environment by transforming not only its own operations, but also the operations of its customers. The Group has committed to the following primary ESG targets, which reflect the pivotal role of ESG in the Group’s strategy:

  1. Become carbon neutral by 2030.
  2. Become Net Zero by 2050.
  3. Steadily increase Green Asset Ratio.
  4. Steadily increase Green Mortgage Ratio.
  5. ≥30% women in Group’s management bodies (defined as the Executive Committee (EXCO) and the Extended EXCO) by 2030.

For the Group to continue its progress against its primary ESG targets and address the evolving regulatory expectations, it further enhanced in 2023, its ESG working plan which was established in 2022. Progress on the ESG working plan is closely monitored by the Sustainability Committee, the Executive Committee and the Board Committees on a quarterly basis.# Environmental, Social, Governance (ESG) (continued)

Environmental Pillar

The Group has estimated the Scope 1 and Scope 2 greenhouse gas (GHG) emissions of 2021 relating to own operations in order to set the baseline for carbon neutrality target. The Bank being the main contributor of GHG emissions of the Group, designed in 2022 the strategy to meet the carbon neutrality target by 2030 and progress towards Net Zero target of 2050.

For the Group to become carbon neutral by 2030, Scope 1 and Scope 2 emissions should be reduced by 42% by 2030. The Group, following the implementation of various energy upgrade actions in 2022 and 2023, achieved a c.16% reduction in Scope 1 and Scope 2 GHG emissions in 2023 compared to the baseline of 2021.

The Group plans to invest in energy efficient installations and actions as well as replace fuel intensive machineries and vehicles from 2024 to 2025, which would lead to c.3-4% reduction in Scope 1 and Scope 2 emissions by 2025 compared to 2021. The Group expects that the Scope 2 emissions will be reduced further when the energy market in Cyprus shifts further towards renewable energy.

The Group achieved a reduction of c.8% in Scope 1 - Mobile and Stationery Combustion GHG emissions and c.11% in Scope 2 – Purchased electricity GHG emissions in FY2023 compared to FY2022 due to new solar panels connected to energy network in 2022 and early 2023 as well as buildings abandonment as part of the digitalization journey. The Group is also considering several other actions aiming to a further reduction of c.30% in Scope 1 and Scope 2 GHG emissions by 2030 compared to 2022.

The Bank achieved an increase of 65% in renewable energy production, from 173,593 Kwh to 285,907 Kwh, in FY2023 compared to FY2022.

The Bank is gradually integrating climate-related and environmental (C&E) risks into its Business Strategy. The Bank was the first bank in Cyprus to join the Partnership for Carbon Accounting Financials (PCAF) in October 2022, and has estimated and published the Financed Scope 3 GHG emissions associated with its lending portfolio using the PCAF standards, methodology and proxies.

Following the estimation of Financed Scope 3 GHG emissions of loan portfolio, the Bank established a decarbonization target on Mortgage loan portfolio. The decarbonization target on Mortgage portfolio was established by applying the International Energy Agency’s Below 2 Degree Scenario. For the Bank’s Mortgage portfolio to be aligned with the climate scenario and effectively being associated with lower transition risks, the baseline as at 31 December 2022 of 53.5 kgCO2e/m2 should be reduced by 43% by 31 December 2030. The carbon intensity of the Bank’s Mortgage portfolio as at 31 December 2023 was estimated at 50.73 kgCO2e/m2 achieving a c.5% reduction compared to baseline, due to increased installation of solar panels in residential properties in 2023.

A Green Housing product was launched at the end of 2023 to support the Bank to meet the decarbonization target on Mortgage and effectively limit the level of climate transition risk that is exposed. In addition, the Bank has set lending and investment limits on specific carbon intensive sectors which are widely considered to be associated with high climate transition risk. Further, having introduced and implemented a Business Environment Scan process, the Bank developed green/transition new lending targets in certain sectors to support its customer’s transition to a low carbon economy and effectively manage climate transition risks.

During 2023, the Bank has made considerable progress in integrating climate-related and environmental risks into its risk management approach and risk culture. The Bank revised and enhanced the Materiality assessment process on C&E risks. The Bank has carried out a comprehensive identification and assessment of C&E risks as drivers of existing financial and non-financial risks considering its business profile and loan portfolio composition. As part of this process, the Bank has identified the risk drivers, both physical and transition, which could potentially have an impact on its risk profile and operations and has assessed the severity of each risk driver for all the existing categories of risks.

The Bank has implemented an ESG Due Diligence process designed to enhance data collection, score customers on their performance against various aspects around C&E risks and provide guidance on remediation actions. This process involves the utilization of structured ESG questionnaires applied at the individual company level for customers of the Corporate Division to derive an ESG score. The Bank established a structure and detailed Business Environment Scan process to monitor the impact of C&E risks on its business environment in the short, medium and long-term. The results of the preliminary (quarterly) and final (annually) impact assessment have been incorporated in the Materiality assessment of C&E risks as well as informed the Bank’s Business Strategy.

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2. Board of Directors (continued)
2.15. Stakeholder engagement (continued)
2.15.7. Environmental, Social, Governance (ESG) (continued)
Environmental Pillar (continued)

The gross amount of environmentally friendly loans as at 31 December 2023 was €24.5 million compared to €20.9 million as at 31 December 2022. During 2023, in order to enhance the awareness and skillset on ESG matters, the Group performed relevant trainings to the Board of Directors and Senior Management as well as to members of control functions and other members of staff. Further information on climate and environmental matters is disclosed in ‘ESG Disclosures Report’ included in the Annual Financial Report.

For Social Pillar refer to earlier section 2.15.6 ‘Social Role of the Bank’ in this report.

Governance Pillar

The Group continues to operate successfully within a complex regulatory framework of a holding company which is registered in Ireland, listed on two Stock Exchanges and run in compliance with a number of rules and regulations. Its governance and management structures enable it to achieve present and future economic prosperity, environmental integrity, and social equity across its value chain.

The Group operates within a framework of adequate controls, which enable risk assessment and risk management based on the relevant policies under the leadership of the Board of Directors. The Group has set up a Governance Structure to oversee its ESG agenda. Progress on the implementation and evolution of the Group’s ESG strategy is monitored by the Sustainability Committee and the Board of Directors. The Sustainability Committee is a dedicated executive committee set up in early 2021 to oversee the ESG agenda of the Group, review the evolution of the Group’s ESG strategy, monitor the development and implementation of the Group's ESG objectives and the embedding of ESG priorities in the Group’s business targets. The Group’s ESG Governance structure continues to evolve, so as to better address the Group’s evolving ESG needs. The Group’s regulatory compliance continues to be an undisputed priority. For more details on the ESG and Climate Governance structure refer to ‘Pillar I – Governance’ of TCFD, included in ESG Disclosures of the Annual report.

Finally, the Group’s aspiration to achieve a representation of at least 30% women in Group’s management bodies (Defined as the EXCO and the Extended EXCO) by 2030, has been reached earlier with 33% representation of women, as at 31 December 2023, in Group’s management bodies, following the appointment of two female General Managers in Eurolife and General Insurance of Cyprus.

In 2023, the BOC PLC received a rating of AA (on a scale of AAA-CCC) in the MSCI ESG Ratings assessment. The Institutional Shareholder Services (ISS) upgraded our Bank’s Corporate Governance & Ethics rating (as part of its overall ESG Corporate Rating) to B+ in 2021.

2.15.8 2023 Triennial Board Evaluation performed by Morrow Sodali

As referred to above in section 2.14, in August 2023, the Group retained Morrow Sodali to perform an externally facilitated evaluation of the effectiveness of the Board in line with the Bank’s Policy for the annual evaluation of the Board. In 2020, Morrow Sodali (previously named Nestor Advisors) was chosen through a Request For Proposal (RFP) process to perform the 2021 triennial board evaluation. It is a common practice that the same external consultant performs the triennial board evaluation for two consecutive years. The purpose of this is twofold; first, Morrow Sodali already possesses a deep understanding and unique insight of the Board and Board Committees since they have already performed the triennial review in 2021 and, additionally, in light of the fact that Morrow Sodali performed the previous triennial review, they will be in a position to provide a thorough comparison between the results of the two triennial reviews.

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2. Board of Directors (continued)
2.15. Stakeholder engagement (continued)
2.15.8 2023 Triennial Board Evaluation performed by Morrow Sodali (continued)

The objective of the 2023 Triennial Board Evaluation is to assess the Board’s strengths and its areas for improvement and provide recommendations for improving Board effectiveness. Notably, the evaluation aims to:

  • Enhance the effectiveness of the Board and Board Committees by identifying possible improvements in their composition, structure, functioning, ability to work as a team and capacity to constructively challenge management.
  • Develop shared views among Board members on how the Board can better guide and contribute to the Group’s performance.
  • Enhance comfort among Board members regarding the adequate fulfilment of their collective responsibilities.# 2. Board of Directors (continued)

2.15. Stakeholder engagement (continued)

2.15.8 2023 Triennial Board Evaluation performed by Morrow Sodali (continued)

 Ensure compliance with the provisions of the CBC Governance Directive in relation to Article 16, which relates to the Evaluation of the management body.
 Facilitate alignment with developing best practice national and international corporate governance standards particularly within the banking sector.
 Maintain and further bolster the confidence of shareholders and stakeholders in the Board governance practices.

The evaluation of the Board was carried out with the following inputs:

  1. Document review: A review and analysis of the constitutional documents and Board documentation was carried out. This included documents such as the Corporate Governance Policy and Framework, Board Committee Terms of Reference, Board and Committee packs and presentations.
  2. Online questionnaire: Each Board member was asked to complete a web-based questionnaire containing 157 questions, tailored to his/her position as Board member, Chair and Vice Chair of the Board, Committee Chair and Committee member. The questionnaire was grouped into sections, each dedicated to a key governance area derived from the Board evaluation.
  3. Individual interviews: Following the confidential questionnaires, seven Board Directors were interviewed in-person, and two Board Directors were remotely interviewed. In these interviews, Board Directors were asked to elaborate further on specific challenges highlighted in their questionnaire responses and other challenges with regards to the Board’s effectiveness. After each Board Director interview, all NEDs completed a ‘Ranked Questionnaire,’ a brief set of multiple-choice questions relating to the Group and the Board. These multiple-choice questions were used to further assess the Board's cohesiveness and shared understanding of the strategy and key risks. Interviews were also conducted with the Company Secretary, as well as key rapporteurs to the Board such as the Chief Risk Officer, Internal Audit Director, and Chief Compliance Officer.
  4. Meeting observation: Morrow Sodali attended the Board meeting that took place on the 19th of December 2023 to observe Board process and dynamics present among Board members.
  5. Judgment and past assessment comparison: The report on the 2023 Triennial Board Performance Evaluation is primarily based on the responses to the questionnaire and views expressed in the interviews. However, Morrow Sodali have also used their own experience and judgement to identify some of the strengths and areas for improvement for the Board. They have also drawn upon the findings from the Group’s 2022 internal Board evaluation and the 2020 Board evaluation, in order to highlight the Group’s progress and identify further areas for improvement or continued gap with best practice.

The key points raised during the 2023 Triennial Board Evaluation include the below:

  1. The Board effectively allocates sufficient time to strategy discussions and performance monitoring, with annual offsite meetings significantly aiding in focusing on the Group's long-term strategic goals.
  2. Additionally, it was identified that the Board maintains a clear distinction between its role and management, ensuring a balanced approach to strategic and operational oversight.
  3. Oversight of the Group's risk profile and internal control framework remains consistent, featuring clear reporting lines and improved communication between the Chief Risk Officer and Risk Committee Chair.
  4. Improvements in sustainability efforts have been noted since the 2021 Triennial Board Evaluation and the forthcoming inclusion of a sustainability expert i.e. Mr. Christian Hansmeyer on the Board is seen as a positive step.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Annual Corporate Governance Report 186

  1. Board of Directors (continued)
    2.15. Stakeholder engagement (continued)
    2.15.8 2023 Triennial Board Evaluation performed by Morrow Sodali (continued)

  2. During the assessment, the Board's composition significantly contributed to its effectiveness, featuring an appropriate mix of skills, diversity, and a balance between local and international perspectives, well-suited to the Group's needs.

  3. The Chair's leadership is notably effective, earning commendation for his preparedness, ability to manage agendas, and foster innovative and meaningful discussions.
  4. The Board operates efficiently, characterized by high-quality deliberations, constructive contributions from directors, and a strong sense of team spirit. Effective communication is maintained both among directors and between directors and senior management, underlining the Board's cohesive and functional dynamics.

As part of the review, some key recommendations were identified to further enhance the Group’s corporate governance framework. These recommendations are integral to the Group’s ongoing efforts to uphold best practices in governance and stakeholder engagement. Firstly, the report underscores the importance of maintaining a strong commitment to gender diversity within the Board. It advises that the Board should persistently prioritize gender diversity as a critical agenda item, reflecting the Group’s and Board’s dedication to fostering an inclusive and diverse leadership environment. Secondly, the evaluation highlights the crucial role of the Senior Independent Director in facilitating transparent and effective communication between the Board and the Bank's shareholders and other key stakeholders. It recommends that the Senior Independent Director continues to report to the Board on his engagements with shareholders and stakeholders. Thirdly, the report highlights the fact that the Board should continue to identify opportunities for updates and training on developments on key areas – on banking, regulatory compliance, ESG and other key topics. Additionally, the report explicitly suggests that the Board recognises the critical importance of sustainability, technology, and digitalization in shaping the Group's future. While time constraints have limited in-depth discussions, the Board sees great value in further fostering informal discussions among all members to delve into these essential topics.

2.16. Interaction with principal subsidiaries

There are close interactions between the material subsidiary boards and the Board and their respective committees, including the requirement for appointments to material subsidiary boards to be approved by the Board. The chairs of the subsidiary audit and risk committees submit an annual report to the respective Group Board committees on the effectiveness of these subsidiaries and attend and present at the Group Board committees annually an account of the subsidiary board committees. The chairpersons of the Company’s AC and RC are invited, respectively, to participate occasionally in the subsidiary audit and risk committee meetings as observers. In addition, the CCO and other heads of control functions are invited to attend these meetings as observers. The NCGC annually reviews and approves the Corporate Governance Guidelines for Group Subsidiaries.

2.17. Loans to Directors and Other Transactions

Details of credit facilities to directors and other transactions with the Group are set out in Note 49 of the Consolidated Financial Statements for the year ended 31 December 2023. It is hereby confirmed that the credit facilities to Company directors (and related parties) or to its subsidiary or associated company directors are granted in the normal course of the Company’s business, under normal commercial and employment terms and with transparency. Furthermore, it is confirmed that all relevant cases of bank facilities to Company directors and its subsidiary company directors are forwarded for approval to the Board after the relevant proposal of the RC. The interested member of the Board is neither present nor participates in the procedure. All members of the Board complied with the relevant provisions of the 2019 CSE Code and the CBC Suitability Directive as of 31 December 2023.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Annual Corporate Governance Report 187

  1. Board of Directors (continued)

2.18. Internal Controls

The Board is responsible for the adequacy and effectiveness of the system of internal controls, corporate governance and risk management framework of the Group, which ensure amongst others that:

  1. The governance framework is effective, monitored and periodically assessed.
  2. The compliance framework is appropriate.
  3. The integrity and internal controls of the accounting and financial reporting systems, as well as the compliance with relevant legal / supervisory requirements and reporting standards, are adequate.
  4. The information security framework for the protection of confidential information is appropriate.
  5. The process of taking appropriate steps to timely address any deficiencies is effective.

The system of internal controls, corporate governance and risk management framework have been designed in accordance with the nature, scale, and complexity of the Group’s operations, in order to provide reasonable but not absolute assurance against material misstatements, errors, losses, fraud or breaches of laws and regulations.

The overall system of internal controls, corporate governance and risk management framework of the Group include amongst others:

  • A transparent organisational structure with clear reporting lines to Senior Management and the Board.
  • Board and executive committees with clear responsibilities.
  • Three lines of defence model for the effective risk management and compliance across the Group.
  • Formal policies and procedures.
  • Monthly reporting by business lines to enable progress to be monitored, trends to be evaluated and variances to be acted upon.
  • Monthly meetings of committees to review performance.
  • Code of Ethics setting out the principles and expectations governing the behaviour of all officers and employees.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

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2. Board of Directors (continued)

2.18. Internal Controls (continued)

  • Code of Conduct setting out the standards expected of all officers and employees.
  • Whistleblowing policy, including processes and procedures, to be followed for independent investigation of concerns raised by staff.
  • Anti-Bribery policy in line with the UK regulatory guidance as well as with ISO37001.
  • Conflict of Interest policy.
  • Quarterly representations by all Divisions of the Bank to the CEO on the effectiveness of the system of internal controls (policies, procedures and monitoring activities).
  • Annual representations by all control functions of the Bank (Compliance, Risk, Information Security) to the CEO on the effectiveness of the system of internal controls (policies, procedures, monitoring activities).

The Board confirms that, through the AC and the RC, it has conducted reviews for the year ended 31 December 2023, regarding the effectiveness of the Group’s internal control and information systems, as well as in relation to the procedures used to ensure the accuracy, completeness and validity of the information provided to investors. The reviews covered all systems of internal controls, including financial, operational and compliance systems, as well as risk management systems. In carrying out their reviews, the AC and the RC receive regular business and operational risk assessments, regular reports from the Internal Audit Director, the Compliance Director, the Chief Information Security Officer and the Chief Risk Officer, other internal memos and external audit reports, as well as regulatory reports. The Board receives a confirmation on an annual basis by the CEO for the effectiveness of compliance, risk management and information security system of internal controls. Additionally, the Board, through the AC and RC, has received confirmation that executive management has taken or is taking the necessary actions to remedy all significant weaknesses identified through the operation of the Company’s framework of internal controls, corporate governance, and risk management processes, and to continuously modify or enhance the system of internal controls, corporate governance and risk management framework as required by the Bank’s current transformation.

Based on the internal audit work carried out in 2023, reasonable assurance is provided, with emphasis on specific matters, on the design adequacy and operating effectiveness of the Group’s internal control framework, corporate governance and risk management processes, for managing significant risks, according to the risk appetite set by the Board. Emphasis is placed on the areas of Compliance and Corporate Governance, Information Systems, Data Quality and Governance as well as Environmental, Social and Corporate Governance (ESG), which require management’s attention to further manage current, as well as any future risk exposures. Overall, the Board through its committees, has reviewed the effectiveness of the system of internal controls, corporate governance and risk management processes of the Group for the year ended 31 December 2023 and confirms their overall effectiveness either through the effective design and operation of controls and has monitored management’s responses and actions to the findings and recommendations and any mitigating actions in response.

The Group’s financial reporting process is controlled using documented accounting policies and procedures supported by instructions and guidance on reporting requirements, issued to all reporting entities within the Group in advance of each reporting period. The submission of financial information from each reporting entity is subject to sign off by the responsible financial officer. The internal control system also ensures that the integrity of the accounting and financial reporting systems, including financial and operational controls and compliance with legal and supervisory requirements and relevant standards, is adequate. The Group has in place an adequate financial statement closing process by which transactions and events reflected in the Group’s accounting records are processed to produce the financial statements, related disclosures and other financial reports which relies either on the effective design and operation of controls or compensating controls and other mitigating factors where these were inefficient. Where occasionally areas of improvement are identified, these become the focus of management’s attention in order to resolve them and thus strengthen the procedures that are in place. Areas of improvement may include design or operating deficiencies identified, the formalisation of existing controls and the introduction of new information technology controls, as part of the Company’s on-going digital journey.

The Annual Financial Report and Interim Financial Report and quarterly financial results prior to their submission to the Board are reviewed and approved by the ExCo. The Board, through the AC scrutinises and approves the financial statements, results, announcements, and the Annual and Interim Financial Reports and ensures that appropriate disclosures have been made. Detailed papers are prepared for review and approval by the AC covering all accounting issues including presentations and disclosures. This governance process enables both management and the Board to challenge the Group’s financial statements and other significant disclosures before their publication.

The Group has developed an Integrated Risk Identification Framework which provides for the identification, evaluation and management of the principal risks faced by the Group. The Group is forward-looking in its processes to ensure emerging risks are identified. A separate section on emerging risks is included in the periodic risk reports to the RC. The Key Risk Matrix is thus updated and is approved by the RC and the Board through the ICAAP process. The Board is responsible for determining the nature and extent of the principal risks the Group is willing to take in achieving its strategic objectives and ensuring the maintenance of an effective risk management and oversight process across the Group. The Board approves the Group Risk Appetite Statement on an annual basis and receives regular updates on the Group’s risk environment and exposure to the Group’s material risk types through the Risk Report reviewed monthly. A consolidated risk report and risk appetite dashboard is regularly reviewed by the RC to ensure the risk profile remains within the Group’s risk appetite and satisfactory mitigating actions are in place. The Board confirms that it carries out a robust assessment of both principal and emerging risks, including risks that might threaten the Group’s business model, future performance, liquidity etc. Business continuity risks are mitigated to ensure that the Bank has business resilience and continuity plans. They also ensure that the Bank operates on an on-going basis and limits potential losses in the event of a severe business disruption.

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2. Board of Directors (continued)

2.18. Internal Controls (continued)

The Group’s risk management and internal control systems are regularly reviewed by the Board and are consistent with the Guidance on Risk Management, Internal Control and Related Financial and Business Reporting issued by the Financial Reporting Council and compliant with the requirements of Capital Requirements Directive. They have been in place for the year under review and up to the date of the approval of the annual report. Information relating to the principal risks the Group faces and mitigation actions and risk management is set out in Notes 44 to 47 of the Consolidated Financial Statements and in the ‘Risk and Capital Management Report’, both of which form part of the Annual Financial Report for the year ended 31 December 2023, and in the ‘Pillar III Disclosures 2023’.

2.19. Going concern

The Board have made an assessment of the Group’s ability to continue as a going concern for a period of 12 months from the date of approval of the 2023 Consolidated Financial Statements. The Directors have concluded that there are no material uncertainties which would cast significant doubt over the ability of the Group, the Company and BOC PCL to continue to operate as a going concern for a period of 12 months from the date of approval of the Consolidated Financial Statements and the Financial Statements of the Company. Detailed information relating to going concern is set out in section ‘Going Concern’ of the Directors’ Report of the 2023 Annual Financial Report.

2.20. Group Code of Conduct and Whistleblowing Policy

The Group has set out the standards that are expected from all employees and directors of the Group in a Code of Conduct along with guidance on how these standards should be applicable. The Code of Conduct and a dedicated Code of Ethics are publicly available on the Group’s website. The Group has a Whistleblowing Policy and a relevant written procedure in place for all employees, including directors, which are in accordance with international practice. The policy is reviewed annually. Its general principles are:

  1. Concerns in good faith, about wrongdoing or malpractice can be raised in confidence without fear of victimisation, discrimination, disadvantage, or dismissal.
  2. Procedures for the reporting of any matters of concern are clearly provided. The persons concerned must be able to bypass the main channels for whistleblowing if these prove inappropriate and use the anonymous reporting line.
  3. Disclosures are managed in a timely, consistent, and professional manner; and# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Annual Corporate Governance Report

2. Board of Directors (continued)

2.21 Other matters

Attendance of BOC PCL Board of Directors and Committees in 2023

The table below shows the attendance of the Directors at the Board and Committee meetings throughout 2023 for BOC PCL. Directors who complete three years since their previous election, retire and offer themselves for re-election.

Name Board of Directors AC HRRC NCGC RC TC RC&AC NCGC&HRRC RC&TC
Efstratios-Georgios Arapoglou (Chairperson) 22 x x 13 x x x 6
Lyn Grobler (Vice- Chair) 21 x 10 13 20 x 9 6 2
Paula Hadjisotiriou 16 21 20 x x 21 7 10 x
Constantine Iordanou 22 19 5 x x 7 10 4 2
Monique Hemerijck 17 10 x 2 x 9 x 3 2
Adrian J. Lewis 18 4 1 x x x x 1 x
Eliza Livadiotou 22 x x x x x x x x
Panicos Nicolaou 22 x x x x x x x x
Nicolaos Sofianos 19 19 20 x x 19 x 9 x
Ioannis Zographakis 20 21 x 5 10 10 6 5 6
Maria Philippou 21 14 x 8 4 x x x 4
Arne Bergren 22 4 5 x 2 x 2 2 2
Total meetings 22 20 10 13 21 7 10 6 2

2.22. Company Secretary

The Board appointed Ms. Katia Santis as the Company Secretary.

2.23. Internal Audit Director

The Board appointed Mr. George Zornas as the Internal Audit Director.

2.24. Chief Compliance Officer

The Board appointed Mr. Marios Skandalis as the Chief Compliance Officer.

16 Paula Hadjisotiriou resigned from the Board of the Bank and BOCH as of 31 December 2023.
17 Monique Hemerijck appointed to the Board of the Bank and BOCH as of 10 August 2023.
18 Adrian J. Lewis appointed to the Board of the Bank and BOCH as of 17 November 2023.
19 Nicolaos Sofianos resigned from the Board of the Bank and BOCH as of 11 December 2023.
20 Ioannis Zographakis resigned from the Board of the Bank and BOCH as of 31 December 2023.
21 Maria Philippou resigned from the Board of the Bank and BOCH as of 13 October 2023.
22 Arne Bergren resigned from the Board of the Bank and BOCH as of 31 March 2023.

3. Board Committees

The Board is assisted in the discharge of its duties by a number of Board committees whose purpose is to consider in greater depth than would be practicable at Board meetings, matters for which the Board retains responsibility. It is, therefore, crucial that effective linkages are in place between the committees and the Board as a whole given that it is impractical for all independent directors to be members of all the committees. Mechanisms are in place to facilitate these linkages including ensuring that there are no gaps or unnecessary duplication between the remit of each committee and appropriate cross- participation between committees where necessary. Alongside cross-participation the chairperson of each committee reports on matters discussed during committee meetings to the subsequent scheduled meeting of the Board. It is common practice that the Chair of the AC is a member of the RC, and the Chair of the RC is a member of the AC. This common committee participation facilitates effective governance across all finance and risk issues. Agendas can be aligned and overlap responsibilities can be avoided. The minutes of all meetings of Board committees are circulated to all directors for information and are formally noted by the Board. Papers for all Board committees are also made available to all directors, irrespective of membership. Such circulation of minutes and papers is restricted should there be a conflict of interest or issues of personal confidentiality. The statutory committees are the AC, the RC, the NCGC and the HRRC. Each committee operates under terms of reference approved by the Board annually. The remit of each committee is set out in brief in the diagram above, and more information about the committees and their work can be found further below. The terms of reference of the committees are reviewed annually by the relevant committees and by the Board, are based on the relevant provisions of the 2019 CSE Code and 2018 UK Code and the CBC Directive on Internal Governance (where applicable) and are available on the Group’s website (www.bankofcyprus.com.cy/group) or by request to the Company Secretary. In addition to the statutory committees, the Board has in place a Technology Committee (‘TC’), which is mandated to drive the digital transformation of the Bank and BOCH. Each of the committees’ structure facilitates open discussion and debate, with steps taken to ensure adequate time for members of the committees to consider proposals which are put forward. In carrying out their duties, Board committees are entitled to take independent professional advice, at the Group’s expense, where deemed necessary or desirable by the committee members. The overall responsibility for approving and monitoring the Group’s strategy, risk appetite and policies for managing risks lies with the Board, which exercises this responsibility through two of its main committees, namely the RC and the AC.

Board of Directors

  • NCGC
    • Reviews the composition of the Board
    • Recommends the appointment of new Directors
    • Considers succession plans for key Board and ExCo positions
    • Oversees the annual Board effectiveness review
    • Group's sustainability strategy
  • HRRC
    • Sets overarching principles and parameters of remuneration across the Group
    • Considers and approves remuneration for the Chair, Vice-Chair, Executive Directors, other senior executives and certain Group employees
    • Oversees remuneration issues
  • AC
    • Assesses the integrity of the Group’s financial statements
    • Evaluates the effectiveness of the Group’s internal controls
    • Scrutinises the activities and performance of internal and external auditors
    • Reviews and monitors the Group’s whistleblowing policies
  • RC
    • Monitors and recommends the Group’s risk appetite
    • Monitors the Group’s financial, operational, conduct and legal risk profile
    • Oversees conduct and the leadership of the Risk and Information Security functions
    • Considers and reports on key financial and non-financial risk issues
    • Oversees ESG and cultural/ethical risks
  • TC (Non- Statutory)
    • Oversees the overall role of technology in executing the business strategy

3.1 Nominations and Corporate Governance Committee NCGC purpose and responsibilities

The NCGC plays a critical role in shaping the composition and functionality of the Board, as elucidated in its terms of reference available at www.bankofcyprus.com.cy/group. Annually reviewed and approved by the Board, these guidelines delineate the NCGC's core responsibilities, which include ensuring the Board comprises members proficient in fulfilling directors' duties and responsibilities in accordance with the requirements set out in the CBC Suitability Directive. The NCGC assists the Board with member recruitment, making informed recommendations considering the existing Board’s composition and effectiveness. Moreover, the NCGC is instrumental in proposing appointments of Key Function Holders, except for the heads of control functions, and scrutinising succession plans for directors and senior management. It also meticulously oversees the creation of a diverse succession pipeline. An additional responsibility involves the continual review and enhancement of the Board's governance arrangements, ensuring alignment with prevailing best corporate governance practices and standards. Furthermore, the NCGC has an oversight role in subsidiary governance and the Group’s sustainability strategy, ensuring each aligns with proportionate governance arrangements and contributes towards achieving economic prosperity, environmental integrity, and social equity, respectively. The NCGC also actively supports the Board in strategic oversight, facilitating the development and execution of the Strategic Plan. A record of the matters deliberated, and actions undertaken by the NCGC throughout the year is presented in a subsequent table, underscoring its pivotal role in the selection, appointment, and succession planning of executive directors and senior managers.

NCGC activities in 2023

The NCGC, in 2023, actively communicated its activities and decisions to the Board, ensuring transparency and accountability in how it managed its responsibilities. A pivotal area of focus was bolstering the composition of the Board, demonstrating a commitment to continuous improvement and adaption in governance practices. Furthermore, the Committee diligently oversees the Group's governance structures to ascertain that the highest standards and practices of corporate governance are consistently maintained throughout the Group and its subsidiaries. This oversight includes an annual review and approval of the Committee's terms of reference by the Board, ensuring their relevance and effectiveness in guiding the Group's governance objectives.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Annual Corporate Governance Report 193

3. Board Committees (continued)

3.1. Nominations and Corporate Governance Committee (continued)

NCGC membership and meeting attendance

Details on NCGC Members, meetings, and attendance at meetings during 2023 are outlined below:

NCGC members Meetings held Meetings attended
Efstratios - Georgios (Takis) Arapoglou 13 13
Ioannis Zographakis 23 13
Lyn Grobler 13 13
Arne Bergren 24 13
Maria Philippou 25 13

23 Ioannis Zographakis became a member of the NCGC as of 31 March 2023 until his resignation from the Board of BOCH and the Bank as of 31 December 2023.
24 Arne Bergren resigned from the Board of BOCH and the Bank as of 31 March 2023.
25 Maria Philippou resigned from the Board of BOCH and the Bank as of 13 October 2023.

Matters considered and actions taken by the NCGC in 2023

Board Composition and succession

| NCGC considerations | NCGC conclusions # BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

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3. Board Committees (continued)

3.2 Human Resources and Remuneration Committee (continued)

HRRC purpose and responsibilities (continued)

The remuneration of non-executive directors is determined by the Board following the recommendation of the Chairperson of the Board while the remuneration of the Chairperson and Vice-Chair is recommended by the HRRC. Both are subject to approval by the shareholders. No director is involved in decisions regarding his/her own remuneration. The HRRC exercises oversight of negotiations with the labour union in Cyprus and provides guidance and support to management. It advises the Board on the approval of the collective agreements and reviews the framework of industrial relations and collective agreements to ensure they are relevant to best practices and conducive to good performance.

The HRRC reviews any voluntary retirement / separation schemes for BOC PCL and material subsidiaries in cooperation with the Human Resources Division (‘HRD’) and succession planning for all divisions and subsidiaries for senior management throughout the Group. It also reviews the annual training plan as prepared by HRD and approved by the CEO and ensures that it creates and/or develops the right competencies and behaviours that are necessary for meeting the Group’s strategic priorities.

The HRRC reviews and approves the content of any resolutions submitted for approval at the general meeting of the shareholders. These resolutions are prepared by the Company Secretary in cooperation with the Group’s legal advisers in accordance with Annex 3 of the CSE Code and concern possible plans for the compensation of members of the senior management in the form of shares, share warrants or share options.

HRRC activities in 2023

In 2023, the HRRC focused on several key priorities. Firstly, there was an emphasis on the continuous modernisation of pay practices, which included the implementation of the Long-Term Incentive Plan in 2022 (the ‘LTIP’) and the design, approval, and announcement of a Short-Term Incentive Plan (the ‘STIP’) in 2023. Secondly, attention was given to the Senior Management’s performance evaluations and succession planning. Lastly, the progress of transformational and people-related initiatives, such as Organizational Health, was prioritised.

The LTIP was approved by the 2022 AGM, which took place on 20 May 2022, and is effective for 10 years since its adoption. It involves the granting of share awards to eligible participants and is driven by scorecard achievement, with measures and targets set to align pay outcomes with the delivery of the Group’s strategy. The employees eligible for the awards are the members of the Extended EXCO. The LTIP stipulates that performance will be measured over a 3-year period for financial and non-financial objectives to be achieved. At the end of the performance period, the performance outcome will be used to assess the percentage of the awards that will vest. The LTIP represents a further step in the Group’s efforts to enhance its remuneration structure by introducing a variable pay component within the total compensation package of the members of the eligible group, as per best practice and in accordance with EU banking industry regulations.

In August 2023, the Board via the HRRC approved the granting of awards for the 3-year performance period FY2023-2025, as per the terms of the approved LTIP and the relevant authority provided from the Shareholders at the 2022 AGM. The design parameters, eligibility and target award levels are the same as those for the 2022 awards. The Key Performance Indicators (the ‘KPIs’), and relevant weights are also the same as those of the 2022 awards, but with updated targets/thresholds for this performance period, (as per the Group’s strategic plan).

In March 2023, the Board via the HRRC approved the implementation of a short-term incentive plan (‘STIP’). The Plan introduces pay-at risk for a wide group of employees, including executive directors of the Company, and is expected to assist in the further enhancement of a pay for performance culture, drive performance against the Group’s annual objectives and enable the attraction and retention of talent. STIP awards will be granted on an annual basis in the form of cash (subject to any applicable regulatory restrictions), provided the Group achieves its pre-defined financial targets. The performance of the Group and each eligible employee will be evaluated after the end of each respective performance period.

The Board is informed through the HRRC on staff surveys and is updated on progress in implementing actions in response to staff feedback. The main source of feedback relates to the Group Organizational Health Index (OHI) which focuses on – and simultaneously examines - all aspects of the Group’s work culture as well as the way it operates as an organization. The first full OHI Survey took place in 2021 and action plans were set in place for all priority areas identified. Four members of the Senior Management Team act as sponsors to each priority area (such as knowledge sharing, career opportunities, personal ownership, and employee involvement) and various initiatives have been - and continue to be - launched under each area, with the support of more than 25 Health Champions. Two pulse surveys took place in 2022 and a second full OHI Survey followed in October 2023.

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3. Board Committees (continued)

3.2. Human Resources and Remuneration Committee (continued)

HRRC activities in 2023 (continued)

The HRRC considered and recognised the strength of the mechanisms in place to engage with and hear from employees; in particular, there are methods of gathering and documenting workforce views and considering how themes and viewpoints of the workforce are presented to and considered by the Board for discussion and debate, with the aim of encouraging a meaningful dialogue between the Board and the workforce on a timely basis.

The Board agreed to adopt an alternate approach to the workforce engagement methods set out in the 2018 UK Code. The primary reason for taking a different approach is that there is regular interaction with the labour union which represents 97.7% of staff. Remuneration within the Group is based on collective agreements including remuneration of executive management except that of the CEO which is a fixed-term contract and there are certain restrictions on variable remuneration for all employees including executive directors. The Remuneration Policy covers all employees including executive directors.

The information from surveys, the whistleblowing process, other information reported from the Working Team on culture, disciplinary actions, grievance’s themes etc., were reported to and discussed by the HRRC before being reported to the Board. It is hereby confirmed that the workforce engagement method that the Board has settled on, is through internal communication initiatives facilitated by the HRD and reported to the Board. The HRD engaged with the workforce by conducting numerous meetings with the purpose of providing a detailed explanation in relation to the processes and procedures affecting the granting of merit pay. Furthermore, meetings at a divisional level with the employees were also held with the aim to enhance transparency and clarity in relation to the matter of merit pay.

The Group engages with staff representatives (trade union) during the annual process of granting pay increases, including the granting of merit pay awards. In addition, staff representatives have been informed with regards to the granting of STIP awards. Also, disclosures regarding the LTIP have been provided, relating to the level of the awards, the conditions and the vesting cycles.

HRRC membership and meeting attendance

Details on HRRC Members, meetings, and attendance at meetings during 2023 are outlined below:

HRRC members Meetings held Meetings attended
Maria Philippou 26 10
Constantine Iordanou 27 10
Lyn Grobler 10 10
Monique Hemerijck 28 10
Ioannis Zographakis 29 10
  • 26 Maria Philippou was the Chair of the HRRC until her resignation on 13 October 2023.
  • 27 Constantine Iordanou became the Chair of the HRRC as of 13 October 2023.
  • 28 Monique Hemerijck became a member of the HRRC on 13 October 2023.
  • 29 Ioannis Zographakis was a member of the HRRC from 1 January 2023 until 1 July 2023.

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3. Board Committees (continued)

3.2. Human Resources and Remuneration Committee (continued)

HRRC membership and meeting attendance (continued)

Matters considered and actions taken by the HRRC in 2023

Remuneration Policy & Practices HRRC considerations HRRC conclusions
 Group Remuneration Policy The HRRC reviewed and recommended to the Board the approval of the revised Remuneration Policy, which was updated in accordance with the regulatory framework. The HRRC commented on and acknowledged the boundaries of the Collective Agreement on the remuneration policy and encouraged the enhancement of performance based pay practices as a future direction.
 Material Risk Takers The HRRC (jointly with NCGC) considered the process for the identification and oversight of the Group’s Material Risk Takers and reviewed and approved the list of Material Risk Takers (via the RC).
 Implementation of a Short-Term Incentive Plan & STIP Framework The HRRC engaged with management in respect of the establishment of short-term variable remuneration for employees and Executive Directors considering also established best practises. The HRRC reviewed and recommended to the Board the implementation of a Short-Term Incentive Plan (‘STIP’ or the ‘Plan’) and approved the STIP Framework. The HRRC reviewed and recommended to the Board the approval of the revised Remuneration Policy, which was updated in accordance with the regulatory framework. The HRRC commented on and acknowledged the boundaries of the Collective Agreement on the remuneration policy and encouraged the enhancement of performance based pay practices as a future direction.
## Annual Financial Report 2023
## Annual Corporate Governance Report

3. Board Committees (continued)

3.2. Human Resources and Remuneration Committee (continued)

HRRC membership and meeting attendance (continued)

  • Long-Term Incentive Plan – 2023 Award
    The HRRC reviewed and recommended to the Board the granting of awards for the 3-year performance period FY2023-2025, as per the terms of the approved LTIP and the relevant authority provided from the Shareholders at the 2022 AGM.
  • Merit Pay
    The HRRC has been kept informed about the progress of implementation of merit pay.

Disclosure & Governance

HRRC considerations HRRC conclusions
Revision of Terms of Reference of HRRC The HRRC recommended amendments to its terms of reference to ensure continued compliance with applicable regulation.
Approval of the Remuneration Policy Report in the Annual Financial Report The Report was reviewed and approved.
2022 HRRC Self-Assessment Results (part of the Annual Board Performance Evaluation) The HRRC reviewed and discussed the 2022 Self- Assessment Results, which were presented to the HRRC for noting and 2023 Key Areas of Focus.
Proposal for organizational changes and salary increases of Control Functions The HRRC reviewed and recommended for Board of Directors approval changes in the organisational structure and salaries of Senior Officers of Control Functions (via the respective Committees).

Performance Appraisal, Talent & Succession

HRRC considerations HRRC conclusions
2022 Performance Appraisals and 2023 OKRs for Senior Management (excl. Control Functions) The HRRC, jointly with NCGC, recommended to the Board of Directors the approval of the 2022 Performance Appraisals and the 2023 OKRs for Senior Management.
2023 Succession Plan The HRRC, jointly with NCGC, recommended to the Board of Directors the approval of the succession plan.
2022 Group Performance Appraisals – Results & Key Findings The HRRC was provided a detailed analysis report of the 2022 Performance Appraisals, as well as main findings, development areas and key activities planned for 2023.

Learning & Development

HRRC considerations HRRC conclusions
2023 Training Plan The HRRC has been presented an overview of the training offered to staff in 2022 and an outline of the 2023 Training Plan and approach.

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3. Board Committees (continued)

3.3. Risk Committee

RC purpose and responsibilities

The Committee ensures the implementation of a comprehensive risk management framework across the Group, meticulously reviewing the aggregate risk profile. This includes a thorough evaluation against the predetermined risk appetite for various risk types and confirming the continued suitability of both the risk profile and risk appetite. The Committee aids the Board in executing the Group’s risk strategy, guaranteeing a robust approach to risk management. A critical function involves overseeing the identification, assessment, control, and monitoring of diverse risk categories. These include financial/economic risks as well as non-financial risks like operational, technological, tax, legal, information security, model, reputational, compliance risks, and Environmental, Social, Governance (ESG)/Climate-related and Environmental (C&E) risks, in collaboration with the respective Board Committees. The Committee is responsible for contemplating, challenging, and recommending the Group's overall Risk Appetite to the Board. It reviews the Group's aggregated Risk Profile and performance against the set Risk Appetite/tolerance, reporting its findings to the Board. Further to the above, the Committee remains vigilant about potential impacts of new developments that might affect the Group’s risk profile. It focuses on identifying and evaluating future potential risks, particularly those that might not have been sufficiently addressed in previous reviews due to their uncertainty and novelty. The Committee gives detailed consideration to existing and emerging risks, through a balanced agenda which ensures sufficient focus on standing areas of risk management through the Group Risk Management Framework, together with specific attention being given to those emerging risks which could significantly impact the Group and/or its customers. The Committee ensures that the Group's overall Risk Profile and Risk Appetite remain suitable in the evolving external environment. The Committee guarantees effective, continuous oversight of the Group's risk management and mitigation activities. This includes supervising the Group's control processes, training, culture, information and communication systems and procedures for ongoing evaluation of their effectiveness. Additionally, to the above, the Committee also takes responsibility for managing all risks associated with third-party interactions and outsourcing.

RC activities in 2023

The Committee's role included, amongst others, recommending the Group's Risk Appetite Framework and Risk Appetite Statement. In this context, the Committee dealt with breaches of risk appetite, developed remediation plans and oversaw necessary communications. Further to the above, the Committee was instrumental in formulating policies for managing credit, market, liquidity, and cyber/information security risks. This involved approving other essential risk policies as well. A significant part of the RC responsibility included regularly assessing the Group’s overall risk profile and emerging risk themes. This assessment was bolstered by direct inputs from the Chief Risk Officer and Chief Information Security Officer and involved a thorough review of risk reports and the risk appetite dashboard. Reports on the Group’s operational and technology capability were another key area of focus for the Committee, especially updates on cyber risk management, IT resilience, IT Service Continuity Management and Data Management. The Committee's agenda also included a detailed review and challenge of the assumptions, scenarios, and outputs of the 2023 Internal Capital Adequacy Assessment Process (ICAAP) and Internal Liquidity Adequacy Assessment Process (ILAAP). Recommendations from these reviews were then presented to the Board for approval. In addition to these tasks, the Committee stayed informed about the latest and impending regulatory developments, receiving monthly updates and reviewing the risk report, which highlighted key issues and provided insights into the Group's Risk Appetite Statement, as well as top and emerging risks. The emerging risks and risk profile were reviewed on a quarterly basis, with updates provided through risk report submissions including for the insurance subsidiaries. To ensure a unified approach across subsidiary companies, the Committee established core terms of reference for subsidiary company committees. This included endorsing any significant changes to these terms and appointments to the committees. Furthermore, detailed information relating to Group risk management was outlined in specific sections of the Consolidated Financial Statements and the Risk and Capital Management Report. Deep dive discussions were a regular feature, concentrating on areas such as REMU, Corporate & SME Banking, International Banking, Consumer Banking, and the RRD End-to-End process. These discussions also planned to encompass areas like Wealth, Treasury, and the Digital Economy Platform (DEP). In-depth discussions on SREP results and data governance issues were also a significant part of the Committee's work. Additionally, the Committee reviewed and approved or recommended for approval various credit facilities exceeding €100 million, relating to restructurings and/or contractual or non-contractual write-offs. Lastly, the Committee was kept abreast of developments and market practices through dedicated training sessions. These sessions covered a wide range of topics, including Basel III Implementation, Quantitative Impact analysis for Capital Adequacy and Leverage, Data & Report Quality Framework, IFRS 9, Information Security & Cyber Security, and the Bank’s models.

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3. Board Committees (continued)

3.3. Risk Committee (continued)

RC membership and meeting attendance

Details on RC Members, meetings, and attendance at meetings during 2023 are outlined below:

RC members Meetings held Meetings attended
Paula Hadjisotiriou 30 21
Monique Hemerijck 31 21
Lyn Grobler 21 20
Ioannis Zographakis 32 21
Nicolaos Sofianos 33 21
19

Matters considered and actions taken by the RC in 2023

Risk management Division (RMD) RC considerations RC conclusions
1. Annual review and update of the Risk Appetite Framework and Risk Appetite Statements. 1.
2. Risk Appetite Framework of Digital Economic Platform.
3. Annual and quarterly ICAAP & ILAAP, including assumptions, stress scenarios and reverse stress scenarios.
4. Financial Plan Risk Assessment
5. Resolution planning activities
6. Annual Recovery Plan.
7. Risk Management Division (RMD) Charter, Budget, Strategy and RMD goals monitoring and Annual and Monthly Updated Risk Management Report (including HR issues and quarterly update on insurance business).
8. Revision of all Risk Management Division Policies and other key policies.
9. New Emerging risks report.
10. REMU (Real Estate Management Unit) update including review of property portfolio.
11. Regulatory update/Review of regulatory correspondence. Follow-up of SREP and on-site inspections (OSI IFRS 9, OSI BCBS 239).
12. Risk Management Division (RMD) Declaration of Independence.
13. Renewal of BBB, D&O and Cyber Insurance Policies.
14. Management of IRRBB.
15. Risk Culture dashboard.
16. Organisational changes in Credit Underwriting process.
17. Review of material risk takers.
## Annual Financial Report 2023
### Annual Corporate Governance Report

3. Board Committees (continued)

3.3. Risk Committee (continued)

RC membership and meeting attendance (continued)

The Risk Appetite Framework was approved by the RC.
2. New indicators, as well as changes to existing RAS indicators’ thresholds were reviewed, discussed, and approved by the Committee.
3. The RC has reviewed and approved the ICAAP and ILAAP exercises, including the assumptions used in the Stress Scenarios. Furthermore, on a quarterly basis the Committee has reviewed and discussed the quarterly ICAAP and ILAAP results.
4. The Recovery Plan was approved.
5. The revision of all Risk Management Division Policies and other key policies were discussed and approved.
6. The REMU updates were noted.

  • Paula Hadjisotiriou was the Chair of the RC until 30 September 2023. Paula Hadjisotiriou resigned on 31 December 2023.
  • Monique Hemerijck has been the Chair of the RC since 1 October 2023.
  • Ioannis Zographakis has ceased to be a member of the RC as of 1 July 2023.
  • Nicolaos Sofianos resigned on 11 December 2023.

3.3. Risk Committee (continued)

RC membership and meeting attendance (continued)

Credit Risk RC considerations RC conclusions
1. Credit quality dashboard. 1. The Credit Quality Dashboard provides a monthly and quarterly update on asset quality and analysis of the main credit risk areas of the Group. The context of the report is updated to cover areas of focus during periods of time or specific portfolios. The report is discussed by the RC which regularly considers the overall asset quality and credit risk profile of the Group.
2. Asset Quality Target Setting. 2. The RC reviewed and approved the Credit Risk related policies.
3. Credit Exposures greater than €100m and proposed strategies to reduce, increase or maintain. 3. The RC reviewed and approved the Credit Applications approved by Credit Committee 3.
4. Analysis of Stage 2 loans. 4. The review of large exposures and Capital Repayment At Maturity (CRAM) limits were considered by the Committee at regular intervals.
5. Review of large exposures and Capital Repayment At Maturity (CRAM) limits.
6. Update on CRAM loans.
7. Exceptions to policies approved by Credit Committee 3 in 2023.
Capital/Market/Liquidity Risk RC considerations RC conclusions
1. Annual Review of Credit Limits (counterparty & country). 1. The RC has reviewed, challenged and approved the Bond Investment strategy.
2. Annual Review of Market Risk Limits. 2. The RC has reviewed and approved market, country and counterparty limits.
3. Authorisation Levels for Market Risk Related Limits. 3. The revision of the Market Risk policies was discussed and approved by the RC.
4. Report on Property Risk. 4. The Stress Test Results were discussed, and the RC noted the submission.
5. Revision of Market Risk policies. 5. In relation to the MREL Compliance Plan 2023 the RC recommended submission to the Board for approval.
6. MREL Compliance plan. 6. The Interest Rate Hedging Strategy was formulated with the aim to protect the Bank’s NII from reductions in market interest rates. Various hedging options available were discussed and analysed in the meetings.
7. Economic Capital Recalibration.
8. Stress Test Results.
9. Interest Rate Risk Hedging Strategy.
10. Bond Investment Strategy.
ESG RC considerations RC conclusions
1. Climate & environmental risk implementation plan update. 1. The Climate & environmental risk implementation plan was noted.
2. Feedback from regulator on climate-related and environmental risks activities and progress on activities of implementation plan was closely monitored by the RC. 2. The RC considered and approved the Materiality Assessment for Climate Risk.
3. Materiality assessment and risk identification for climate risks. 3. The RC received reports on climate risk management, while maintaining oversight of delivery plans to ensure that the Group develops robust climate and environmental risk management capabilities.

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3. Board Committees (continued)

3.3. Risk Committee (continued)

RC membership and meeting attendance (continued)

Operational Risk RC considerations RC conclusions
1. Annual RCSA, Specialised Fraud Assessment and BCP reviews & Test Plan for Y2023. 1. The Committee received regular reporting on key operational risk indicators and was briefed by management on a number of operational risks topics, including those relating to technology risk, fraud, third party risk management, cyber and information security.
2. Revision of Policies. 2. The Annual RCSA, Specialised Fraud Assessment and BCP reviews & Test Plan for Y2023 was approved by the RC.
3. Business Continuity Plans’ test results. 3. Operational Risk Policies were approved by the RC.
4. Annual Outsourcing Risks Report.
Information Security RC considerations RC conclusions
1. Monthly Information Security Reports (incl. Penetration Test results). 1. The monthly updates with regards to Information Security were presented at the RC meeting throughout 2023 on a monthly basis.
2. Technology Risk Report. 2. The semi-annual Technology reports for Y2023 was reviewed by the RC.
3. Annual Information Security Report. 3. The Annual Information Security Report for Y2023 was reviewed and approved by the RC.
4. Revision and approval of comprehensive list of ICT/IS KRIs. 4. The suggested changes for the ICT/IS KRIS for Y2023 were reviewed and approved by the RC.
5. Updates on related regulatory compliance efforts with regards to Information Security. 5. The RC was briefed on a monthly basis for the regulatory compliance with regards to Information Security.
6. Updates on Cyber/Information Security Incidents - Update on the results of the Enterprise Yearly Penetration Testing Results.
7. Update on the Information Security Maturity Assessment.
8. Approval of Information Security Division Charter and Yearly Budget.
9. Information Security Yearly Declaration of Independence.
Subsidiaries’ oversight RC considerations RC conclusions
1. Semi - annual reports of the subsidiary risk committees of Eurolife & General Insurance Ltd. The reports in relation to the subsidiary risk committees were discussed by the members of the RC.
2. Quarterly update on insurance business through the monthly risk report.

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3. Board Committees (continued)

3.3. Risk Committee (continued)

RC membership and meeting attendance (continued)

Governance RC considerations RC conclusions
1. Terms of Reference of the RC. 1. The revisions made in relation to the Terms of Reference were noted and discussed.
2. Appraisal of the Chief Risk Officer and the Chief Information Security Officer. 2. The effectiveness of the Committee was discussed through the results of the Self- Assessment questionnaires completed by the members of the Committee. An improvement was noted in relation to the results in comparison with last year’s assessment results.
3. Review of the effectiveness of the Committee.
Deep dives RC considerations RC conclusions
1. REMU 1. The REMU deep-dive was presented at the RC meeting in March 2023.
2. Corporate & SME Banking 2. The Corporate and SME banking deep-dive report was presented at the RC meeting in May 2023. The report related to the strategic priorities for the year for the Corporate and SME Banking.
3. International Banking 3. The International Banking deep-dive was presented at the RC meeting in June 2023. The RC was briefed on the main highlights of the international banking.
4. Consumer Banking
5. RRD End-to-End process Update

Effectiveness of the Risk Management Division:

The Group has a healthy balance sheet and its assets comprise of good quality performing loans, bonds, and balances with central bank. On the Credit risk side, the underwriting standards have been enhanced to meet the challenges of high inflation and tightening monetary environment, credit policies have been re-engineered and simplified ensuring that they meet regulatory standards. Automations and limit setting are in place to ensure adherence to credit risk policies and to facilitate proper monitoring. In addition, policy awareness is continuously enhanced through presentations and trainings. Key training areas on the Credit Risk side during 2023, include credit underwriting process, Valuation Policy, E&S Policy, Developers. Monitoring has been further automated with the introduction of new flags in the Group’s systems to extract information and analyse the overall Group’s portfolio with the use of appropriate qualitative measures and KPIs on dedicated risk areas to promote Risk Accountability and enhance adherence to credit risk policies and procedures. Furthermore, analysis and reporting on areas of internal or regulatory concern and on focus areas are performed, based on recent market and geopolitical developments. At the same time close monitoring of asset quality is carried out to identify early signs of deterioration and inform business lines for remedial actions. The IFRS9 Expected Credit Loss (ECL) models are being updated as part of their annual review. Management overlays are under constant review and refinement to ensure that are fit for purpose and capture the risks at the appropriate granularity level when these might not be fully captured by the models. Management overlays are under constant review and refinement to ensure that they are fit for purpose and capture the risks at the appropriate granularity level when these are not captured by the models. During the year, the Early Warning Models have been recalibrated to include additional forward- looking factors.

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3. Board Committees (continued)

3.3. Risk Committee (continued)# 3. Board Committees (continued)

3.4 Audit Committee

Committee responsibilities

The AC serves a critical function in appraising the effectiveness of the internal control structures of the Group. These systems are intentionally established to mitigate fraud, safeguard assets, and ensure the veracity of financial reports. The AC conducts thorough reviews of policies and procedures, thereby reinforcing an adequate internal control environment.

The AC is responsible for overseeing the Internal Audit function, which is an independent and objective assurance function. The AC ensures that the internal audit department is independent and has the necessary resources and access to information in order to carry out its mandate effectively. The Committee reviews and approves, inter alia, the internal audit plan and the internal audit budget, monitors the progress of audit activities, and evaluates the effectiveness of the internal audit function.

Further to the above, the AC bears the responsibility of reviewing and evaluating the Company’s the Bank’s and the Group’s financial statements. It is the duty of the Committee to ensure that these financial reports are precise, comprehensive, and adhere to the International Financial Reporting Standards (IFRS), as well as to relevant laws and regulations. Additionally, the Committee scrutinizes any alterations in accounting policies and practices, confirming their suitability and alignment with the Group's overarching financial objectives.

The Committee holds the responsibility for the appointment, compensation, and oversight of the Group's external auditor. The Committee ensures the external auditor's independence and verifies their qualifications to perform effectively. It reviews the auditor's plan, findings, and recommendations, and oversees the Group's response to any issues identified.

The Group operates in a highly regulated environment, and the AC is responsible for ensuring that the Group complies with all applicable laws, regulations, and standards. The AC reviews the compliance policies and procedures and monitors performance against key regulatory requirements. The AC also liaises with regulators and addresses any concerns or findings that may arise from regulatory inspections or examinations.

In addition to the latter, the AC assesses the soundness of the methodologies and policies management the Group uses to develop ESG metrics and other disclosures and to assess the key vendors’ plans about sustainability.

The AC is responsible for establishing and maintaining an effective whistleblowing mechanism that enables employees and other stakeholders to report concerns about potential misconduct or unethical behaviour. The Committee ensures that the whistleblowing policy protects whistleblowers from retaliation and provides for a thorough and objective investigation of reported concerns.

More information in relation to whistleblowing and fraud prevention can be found on page 189 of this report.

The chairperson of the Committee holds the role of Whistleblowing Champion and has specific responsibility for the integrity, independence and effectiveness of the Group’s policies and procedures on whistleblowing, including the procedures for protecting employees who raise concerns from possible discriminatory or retaliatory actions.

AC activities in 2023

The AC and the Risk Committee liaise closely and in joint committee meetings, review the appropriateness and completeness of the system of internal controls, management’s recommendations in respect of provisions for impairment of loans and advances and other impairment losses and charges as reported in the Group’s financial statements.

The AC is primarily responsible to review the manner and framework in which management ensures and monitors the adequacy of the nature, extent, and effectiveness of internal controls system, including accounting control systems, thereby maintaining an overall effective system of internal controls and monitors management’s responses and actions to the findings and recommendations and any mitigating actions in response.

The AC provides guidance to the Board in relation to risk related issues that emerge in the context of enhancing the Group’s ethical culture. In this respect, the AC submits recommendations to the Board for any actions that should be taken in the context of enhancing the ethical culture of the Group.

In August 2023, the Board was informed in relation to the IBE Guidance for Board members on developing an ethical business culture, issued by the Institute of Business Ethics (IBE), where the twelve pillars for further enhancement and promotion of an ethical business culture were discussed. During the last few years, the Bank and primarily its Board, has undertaken significant initiatives in establishing a business culture that fosters ethics and integrity and the IBE’s paper is a good benchmark to discuss and evaluate this work and determine possible further actions to reinforce this objective.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

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3. Board Committees (continued)

3.4 Audit Committee (continued)

Committee responsibilities (continued)

AC activities in 2023 (continued)

The progress of addressing IT audit findings was also discussed during 2023 with regards to availability and continuity of IT services. The Committee reports to the Board on how it discharges its responsibilities and makes recommendations to the Board on key matters. While not intending to be an exhaustive list of the Committee’s considerations and activities in 2023, a number of areas that were subject to Committee focus during the year are outlined below.

Internal Audit

As stated above, the Committee is responsible for overseeing the Internal Audit function, which is an independent and objective assurance function. The Committee ensures that the internal audit division is independent and has the necessary resources and access to information in order to carry out its mandate effectively. In monitoring the activities and effectiveness of the Internal Audit Division, the Committee approved, amongst others, the Internal Audit Charter, the Annual Audit Plan and Internal Audit budget and reviewed the progress of the Annual Audit Plan throughout the year. The Committee received regular reports from the Internal Audit Division on internal audit activities across the Group which outlined details of the audit approach, management engagement and areas identified during audits requiring further strengthening across the Group’s risk management and internal control framework. These reports also covered matters of relevance to the Committee’s assessment of the effectiveness of the internal controls over the financial reporting processes. Reports are rated based on the strength of the control environment in operation, management’s awareness of the risks facing their business areas and the controls in place to mitigate those risks.

External Audit

The Committee oversees the relationship with the Group’s external auditors (currently PricewaterhouseCoopers (‘PwC’). During the year, the Committee considered PwC terms of engagement (including remuneration), independence and objectivity, audit quality/performance and plans for the interim review and year-end audit. The Committee considers that the Group has appropriate safeguards in place to protect the independence and objectivity of PwC. To ensure the objectivity and independence of the external auditor, the policy formalises certain restrictions on the provision of non-audit services. This Group’s Non-Audit Services policy, which outlines the types of non-audit fees for which the use of the external auditor is pre-approved or requires specific approval, was reviewed and approved by the Committee, and all non-audit services and fees were approved in accordance with Group policy. Further information on fees to the independent auditors of the Group for audit and other professional services provided during the year are set out in Note 15 of the Consolidated Financial Statements. In considering the independence and effectiveness of the external audit process, the Committee reviewed the robustness and quality of performance across key categories of process, delivery, reporting, people, and service. The Committee concluded that it was satisfied with the independence, quality, and performance of PwC.

Financial reporting

A key activity for the Committee is the consideration of significant matters relating to the annual financial report, with key accounting judgements and disclosures subject to in-depth discussion with management and PwC. The Committee provides robust challenge to key judgements in advance of making a recommendation to the Board that all financial reports are considered to be a fair, balanced and understandable assessment of the Group’s financial position. Further information on some of these significant items is set out in Note 5 of the Consolidated Financial Statements. Overall, following review and challenge of the disclosures, the Committee recommended to the Board that the Annual Financial Report, taken as a whole, was fair, balanced and understandable. Periodic Pillar 3 reporting is also subject to robust governance and review processes, and the Committee jointly with the RC reviewed and approved the quarterly, annual and interim Pillar 3 disclosures. In 2023, the Committee jointly with the RC reviewed and approved the new Task Force on Climate-Related Financial Disclosures Report prepared for the first time as part of the 2022 Annual Financial Report.

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3. Board Committees (continued)

3.4 Audit Committee (continued)

AC membership and meeting attendance

Details on AC Members, meetings, and attendance at meetings during 2023 are outlined below:

AC members Meetings held Meetings attended
Constantine Iordanou 34 20 19
Nicolaos Sofianos 35 20 20
Paula Hadjisotiriou 36 20 20
Adrian John Lewis 37 20 1
Arne Bergren 38 20 5

Matters considered and actions taken by the Committee in 2023

| Internal Controls | Committee considerations # BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023

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3. Board Committees (continued)

3.4. Audit Committee (continued)

AC membership and meeting attendance (continued)

External Auditors

Committee considerations
IAASA letter on review of 2022 Financial statements. The Committee was informed of IAASA findings and approved the response to the IAASA letter.
PwC representation letter. The Committee reviewed the letter and recommended it to the Board for approval.
Assurance as to External Auditors’ independence. PwC provided the necessary assurances that were noted by the AC. Moreover, the Committee noted the Compliance report on the same matter.
Audit fees. The Committee approved the PwC Audit fees for 2023.
Approval of permissible non-audit services. The Committee reviewed various requests during the year and approved the provision of permissible non-audit services by PwC.
Private session with the auditors. During the private sessions with the auditors the committee discussed communication and co-operation with the Group and concluded that it was adequate.
Evaluation of external auditors’ performance. The Committee discussed the assessment of the effectiveness of PwC as the Group’s external auditor, which was overall satisfactory. The Committee Chair undertook to discuss with the PwC responsible partner to discuss findings from the questionnaire and provide feedback on the interaction with the PwC audit team.
PwC report on Internal Control Findings 2022. The Committee discussed the PwC findings and decided that the implementation of PwC recommendations on internal control findings should be monitored by Internal Audit and AC should receive regular updates.
2023 External Audit Plan 2023. PwC presented their annual audit plan to the AC, with particular emphasis on significant and elevated risks and materiality level.
Policy on the provision of Non audit Services by the statutory audit firm. The Committee approved the annual revision of this policy which also incorporated an internal cap on the fees payable to external auditors as a percentage of the audit firm’s revenues.

Committee conclusions
The AC reviewed the report and recommended its approval to the Board.
Review of the 2022 Audit Committee Self-Assessment results. The Committee requested the completion of the re-design and alignment of all Committees’ assessments.

Governance Committee considerations
2022 Corporate Governance report.

Compliance Committee considerations
Compliance Division Organisational Structure. The Committee approved the Compliance Division organizational structure and requested clarifications on the appraisal of Compliance Liaisons and Subsidiary Compliance liaisons.
Update on the completion of SREP 2020 and OSI 2021 review points. The Committee reviewed the Compliance action plan progress reports for the SREP 2020 and 2021 OSI findings and recommendations and agreed to notify the JST for their status of completion.
Update on the completion of SREP 2022 and OSI 2023 review points. The Committee reviewed the Compliance action plan progress reports for the SREP 2022 and OSI 2023 findings and recommendations and agreed to notify the JST for their status of completion.
Compliance Quarterly reports. The Committee was informed of the Compliance assurance reviews carried out each quarter and discussed key findings.
Annual Data Privacy Officer report. The Committee requested an enhancement in the Data Privacy Officer report to indicate the areas of concern, the feedback from subsidiary DPOs and the maturity evolution of key privacy indicators.
Annual assurance as to compliance with Irish Companies Act 2014 for Directors’ Compliance Statement. The Committee was assured that all material obligations were met.
Compliance Division declaration of independence. The Committee confirmed the independence of the Compliance Division.
Customers Complaints Management report. The report was noted.
Annual appraisal and Goals setting for the Chief Compliance Officer (CCO). The Committee discussed the performance of the CCO and agreed the appraisal score.
Compliance policies, Charter, and RAS. The Committee discussed the changes to the policies and approved the revised versions. The Committee also approved the Compliance Charter and Risk Appetite Statement in relation to MLTF.
Enhanced Group role for Data Privacy. The Committee discussed the enhanced role that the DPO needs to have in overseeing the subsidiaries and requested quarterly reporting on their progress and responsiveness.
Compliance Data Analytics Strategy and 3-year Action plan. The Committee requested a common approach to be followed in the Bank on Data Analytics to ensure knowledge-sharing and co-ordination among the Data Analytics teams.
Key Highlights on important regulatory developments. The Committee received this report monthly and discussed the impact of regulatory developments.
Compliance Division Action Plan. The Committee approved the Compliance Division annual action plan and any required deviations.
Compliance Division Review Methodology. The AC approved the Enhanced Unified Compliance Division Review Methodology.

Committee conclusions
The Committee approved the Compliance Division organizational structure and requested clarifications on the appraisal of Compliance Liaisons and Subsidiary Compliance liaisons.
The Committee reviewed the Compliance action plan progress reports for the SREP 2020 and 2021 OSI findings and recommendations and agreed to notify the JST for their status of completion.
The Committee reviewed the Compliance action plan progress reports for the SREP 2022 and OSI 2023 findings and recommendations and agreed to notify the JST for their status of completion.
The Committee was informed of the Compliance assurance reviews carried out each quarter and discussed key findings.
The Committee requested an enhancement in the Data Privacy Officer report to indicate the areas of concern, the feedback from subsidiary DPOs and the maturity evolution of key privacy indicators.
The Committee was assured that all material obligations were met.
The Committee confirmed the independence of the Compliance Division.
The report was noted.
The Committee discussed the performance of the CCO and agreed the appraisal score.
The Committee discussed the changes to the policies and approved the revised versions. The Committee also approved the Compliance Charter and Risk Appetite Statement in relation to MLTF.
The Committee discussed the enhanced role that the DPO needs to have in overseeing the subsidiaries and requested quarterly reporting on their progress and responsiveness.
The Committee requested a common approach to be followed in the Bank on Data Analytics to ensure knowledge-sharing and co-ordination among the Data Analytics teams.
The Committee received this report monthly and discussed the impact of regulatory developments.
The Committee approved the Compliance Division annual action plan and any required deviations.
The AC approved the Enhanced Unified Compliance Division Review Methodology.

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3. Board Committees (continued)
3.4. Audit Committee (continued)
AC membership and meeting attendance (continued)

Going Concern

Committee considerations
Viability statement and going concern assessment. The Committee considered management’s assessment of the appropriateness of preparing the financial statements of the Group on a going concern basis and the viability assessment. Matters considered in making this assessment included the performance of the Group, profitability projections, funding and capital plans under base and stress scenarios and recommended it to the Board for approval.

Committee conclusions
The Committee considered management’s assessment of the appropriateness of preparing the financial statements of the Group on a going concern basis and the viability assessment. Matters considered in making this assessment included the performance of the Group, profitability projections, funding and capital plans under base and stress scenarios and recommended it to the Board for approval.

Internal Audit & Compliance Divisions’ effectiveness

The Internal Audit and Compliance Divisions report directly to the Board through the AC. They are organisationally independent of units with other executive functions and are not subordinated to any other unit of the Company, except for the Chief Compliance Officer, who reports administratively to the CEO. The AC received regular reports from Internal Audit on internal audit activities across the Group which outline details of the audit approach, management engagement and areas identified during audits for further strengthening of the Group’s risk management and internal control framework. These reports cover matters of relevance to the AC in assessing the effectiveness of the internal controls. Reports are rated based on the design adequacy and operating effectiveness of control environment, as well as management’s control awareness of the risks facing their business area. In conjunction with Internal Audit reports, the AC considers management’s responses to, and the timeliness of the remediation of identified issues. Through regular meetings held with and reports provided by the Internal Audit Director on internal audit issues, including the effectiveness and adequacy of resources, the Committee has satisfied itself that the Internal Audit Division was effective and adequately resourced. The AC reviewed the internal audit planned activities for the year. Management’s responses to Internal Audit’s findings and recommendations, as well as the implementation progress of recommendations provided in internal and external reports were reviewed and monitored. The quarterly reports issued by the Internal Audit Director enable the AC to focus discussion on specific areas of concern and to track remediation progress over time. Regular reports are submitted by Compliance Division to the AC on matters relating to regulatory risk across the Group. The AC also received reports from the Money Laundering Compliance Officer on the operation and the effectiveness of the systems and controls established by the Group to manage Financial Crime & Sanctions Compliance (‘FCSC’) risk. FCSC incorporates money laundering, terrorist financing, sanctions and bribery and corruption and is a key area of Committee focus. There is zero-tolerance on money laundering and terrorism financing incidents and no violations of the relevant legislation or breaches of the Group’s internal policies, procedures and its compliance framework are permitted. The AC proposes to the Board the appointment, replacement, transfer or removal of the Internal Audit Director and the Chief Compliance Officer. It also approves and monitors the Objectives and Key Results of the Internal Audit Director and the Chief Compliance Officer. It submits a report to the Board on the assessment and monitoring of the independence, adequacy and effectiveness of Internal Audit and the Compliance Division. Assurances have been sought and received by the AC concerning the resourcing of the Internal Audit and Compliance functions.

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3. Board Committees (continued)
3.4. Audit Committee (continued)
AC membership and meeting attendance (continued)

Arrangements relating to the external auditors

The AC oversees the relationship with the external auditors. During the year, the AC considered PwC’s terms of engagement, including remuneration, its independence, audit quality / performance, objectivity and considered the plans for the interim review and year-end audit. Appropriate safeguards are in place to protect the independence and objectivity of PwC.# 3. Board Committees (continued)

3.4 Audit Committee (continued)

The AC operates a Group Policy on the Provision of Non-Audit Services by the Group’s statutory auditors in line with the applicable EU Directive and the Auditors’ Law to regulate the use of the statutory auditors for non-audit services. In order to ensure the objectivity and independence of the PwC, the policy formalises certain restrictions in the provision of non-audit services by PwC and requires that any engagement of the external auditors for services must be approved in advance by the AC. The AC is responsible for overseeing all matters relating to the relationship between the Group and its statutory auditors, including the external audit plan, terms of engagement, audit and non-audit fee arrangements, interim findings and audit finding reports. The Group is committed to ensuring the independence and objectivity of the statutory auditors; on a semi-annual basis the AC formally reviews the effectiveness, independence and performance of the external auditors. The AC also reviews the external auditors’ approach and strategy for the annual audit and audit findings. The process for assessing the effectiveness of the audit process using AQIs, is supported by tailored questionnaires completed by the AC members and relevant senior management personnel. The responses received are collated and presented to the AC for discussion. The external auditors do not provide internal audit services to the Group. The AC reviews annually a detailed analysis of the audit and non-audit fees relating to work done by the external auditors, to confirm their independence and refers this analysis to the Board.

Information on fees to the independent auditors of the Group for audit and non-audit services provided during the year ended 31 December 2023 are set out in Note 15 of the Consolidated Financial Statements. In accordance with the provisions of the European Directive on statutory audits and following a transparent and competitive tender process in 2017, the AC recommended to the Board the appointment of PwC for accounting periods commencing 1 January 2019. The AGM held on 26 May 2023 considered the continuation in office of PwC as Auditors of the Company and authorised the Board to fix their remuneration. The AC assessed the independence of the statutory auditors prior to the commencement of the audit period and continues to assess their independence on a six-monthly basis. The AC concluded that it was satisfied with the independence, quality, and performance of PwC. The lead partner for the audit engagement is Mr. Kevin Egan. The external auditor is required to rotate audit partner every five years. PwC’s term as statutory auditor ends in 2027. PwC’s performance and independence shall be continuously reviewed, and they shall remain subject to reappointment each year, pending the selection of a new audit firm ahead of their departure in 2027.

3.5 Technology Committee

TC purpose and responsibilities

The objective of the TC is to fortify the Board in its supervisory role, ensuring the optimised infusion of technology in orchestrating the Group’s business strategies. Entrusted with a gamut of responsibilities, the TC facilitates oversight across various facets such as significant technology investments, formulation and implementation of technology strategies, operational performance, and the assimilation and analysis of evolving technology trends that could potentially reverberate through the Group’s client portfolio and overall operational modalities. Operating under the aegis of the authority delegated by the Board, the TC plays a pivotal role in scrutinizing and approving the Group’s technology planning and strategies, ensuring they resonate within the overarching strategic paradigms established by the Board. It holds the mantle of reviewing and sanctioning key technology investments and expenditures, aligning with the regulatory frameworks and constraints delineated by the Board, barring those specifically earmarked for the Board’s exclusive consideration. In its evaluative capacity, the TC continuously monitors and assesses current and emergent technology trends, fostering an adaptive strategic approach that is consonant with industry evolutions and prospective technological shifts. Furthermore, it supervises the operational effectiveness of the Group’s technology deployments, focusing on diverse areas such as project realization, technical operationality, technological structural design, and the impactful assessment of substantial technology investments. Ensuring the robust application of Information Security policies also falls within the TC’s purview, safeguarding the Group’s technological spheres through vigilant oversight and ensuring alignment with prevailing security norms and benchmarks.

TC activities in 2023

The Committee meticulously monitored the evolution of the digital transformation, focusing keenly on the expansion of digital channel utilization, as evidenced by Key Performance Indicators (KPIs). The success in customer adoption of Digital Transactions heralded a shift in focus towards bolstering the implementation of Digital Sales. A notable enhancement was observed, with digital engagement escalating to 84.06% in December 2023, a substantial increase from 81.69% in the corresponding period of the previous year. The Committee observed a vigorous uptake in the utilization of Digital channels as a pivotal sales avenue for new products. An year-over-year growth was witnessed across various strategic digital products and services, including Bancassurance products and digital account openings, among others. Additionally, the Committee facilitated the expansion of essential digital sales capabilities, underpinned by the integration of novel remote sales and Marketing Technology functionalities. A periodic review and monitoring mechanism was instituted to oversee the technological advancements and digital transformation initiatives of the insurance subsidiaries. A precise oversight was maintained on technology projects, ensuring their adherence to established timelines. Strategic directives were furnished by the Committee, focusing on modernization initiatives, including the enhancement of Financial Management Systems and the implementation of a unified Regulatory Reporting System. Moreover, the Committee engaged in the detailed supervision of the Group’s Cloud Strategy, emphasizing the progress of related initiatives, risk management, and cost-effectiveness. Key technology trends and their impact on the banking sector, including Decision Automation and Artificial Intelligence, were closely examined, alongside a proactive management approach to significant IT incidents.

TC activities in 2023 (continued)

In conclusion, the Committee conducted a thorough evaluation of the Annual Information Security Report, ensuring the implementation of action plans designed to mitigate operational risks and foster advancements in the existing operational models.

TC membership and meeting attendance

Details on TC Members, meetings, and attendance at meetings during 2023 are outlined below:

TC members Meetings held Meetings attended
Constantine Iordanou 7 7
Ioannis Zographakis 39 7
Paula Hadjisotiriou 40 7
Arne Berggren 41 7

39 Ioannis Zographakis resigned from the Board of the Bank and BOCH on 31 December 2023.
40 Paula Hadjisotiriou resigned from the Board of the Bank and BOCH on 31 December 2023.
41 Arne Berggren resigned from the Board of the Bank and BOCH on 31 March 2023.

Matters considered and actions taken by the Committee in 2023

Group’s technology planning and strategy

Committee considerations Committee conclusions
Monitor the Progress of Digital Adoption and implementation of Digital Transaction Migration and Digital Sales. The Committee monitored metrics in connection with the digital evolution and associated transformation, discussed the metrics on Digital Adoption and implementation of Digital Transaction Migration and Digital Sales.
Digital KPIs and roadmap overview Digital KPIs and digital sales and adoption KPIs were discussed. During the year the Committee received and discussed the evolution of digital KPIs and noted the increasing trends demonstrating a shift of customers towards technology and digital channels.
Cloud Adoption The Committee was briefed in relation to the latest update on Cloud adoption. The Bank received approval from the JST for implementing CRM dynamics on the Cloud. The Committee discussed the cloud adoption and how a cloud adoption strategy can support on improving innovation, time–to-market and efficiency.
Jinius Update The Committee was briefed in relation to the progress achieved regarding the Jinius Platform. The Committee received regular updates on progress of implementation of various milestones on the launch of the Digital Economy Platform (Jinus) and reviewed various metrics.

4. Remuneration Policy Report

The Remuneration Policy Report was prepared by the Board following a proposal by the HRRC in accordance with Annex 1 of the 2019 CSE Code, the Irish Companies Act and the UK Code. It is presented in the 2023 Annual Financial Report of the Group, within the Corporate Governance section of the Annual Financial Report and follows after section 5 below.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Annual Corporate Governance Report 217

5. Shareholder Relations

Information on the remuneration of the members of the Board for the year 2023 is disclosed in Note 49 of the Consolidated Financial Statements of the Group, as well as in the Remuneration Policy Report.

5. Shareholder Relations

It is a priority for the Group to communicate with shareholders. The responsibilities of the Chairperson include ensuring effective communication with shareholders and ensuring that directors develop an understanding of the views of major investors. Investor Relations Department has primary responsibility for managing and developing the Group’s external relationship with existing and potential institutional investors and analysts. The Chairperson, the SID, the CEO, the EDF and the Manager Investor Relations engage extensively with existing shareholders and potential new investors during individual or group meetings and on roadshows and investor conferences. All meetings with shareholders are conducted in such a way as to ensure that price sensitive information is not divulged. Mrs Annita Pavlou, Manager Investor Relations Department & ESG, is the Investor Relations Officer, responsible for the communication between shareholders and the Group since 30 August 2016.

Information concerning the Group is provided to shareholders, prospective investors, brokers and analysts in a prompt and unbiased manner free of charge. The Group uses its website (www.bankofcyprus.com/en-gb/group) to provide shareholders and potential investors with recent and relevant financial information, including the annual, the mid-year financial report and quarterly results announcements and presentations. The Investor Relations section of the Group’s website is updated with all announcements published on the LSE and CSE as these are made. It also contains the contact details of the Investor Relations Department.

Directors receive an investor relations update from management at all scheduled Board meetings. This update typically includes market updates, share price and valuation analysis, updates on analysts’ reports, investors’ feedback and share register analysis. One of the responsibilities of the Chairperson of the Board is to ensure that the views, issues, and concerns of shareholders are effectively communicated to the Board and to ensure that directors develop an understanding of the views of major investors. The Board considered the views of major shareholders on company strategy and performance and assessed investor sentiment more broadly in conjunction with the Group’s corporate brokers. The SID, Constantine Iordanou, is available to shareholders if they have concerns that are not resolved through the normal communication channels.

All shareholders of BOCH are treated on an equal basis. There are no shareholders with special control rights. Shareholders are promptly and accurately informed of any material changes regarding the Group, including its financial position, financial results, ownership, and governance.

Under the Irish Companies Act 2014, one or more members holding at least 3% of the issued share capital of BOCH, representing at least 3% of the total voting rights of all the members who have a right to vote at the meeting to which the request for inclusion of the item relates, has the right to:
(a) put an item on the agenda of the AGM provided that the item has been accompanied by stated grounds justifying its inclusion or a draft resolution to be adopted; and
(b) to table a draft resolution for an item on the agenda of a general meeting.
Such a request must have been received by BOCH at least 42 days prior to the relevant meeting.

Any change or addition to the Articles of Association of BOCH is only valid if approved by a special resolution at a meeting of the shareholders. Major shareholders do not have different voting rights from those of other shareholders.

As of 31 December 2023, BOCH has been advised of the following notifiable interest in the share capital of BOCH:

  1. Lamesa Investments Limited 9.27%.
  2. CarVal Investors 9.07%.
  3. Senvest Management LLC 8.56%
  4. Caius Capital LLP 5.58%.
  5. European Bank for Reconstruction and Development 5.02%.
  6. Cyprus Popular Bank Public Co Ltd 4.81%.
  7. Provident Fund of the Cyprus Bank Employees 4.74%.
  8. Osome Investments 3.32%.

The Annual General Meeting (the ‘AGM’) of BOCH was held at the Headquarters of the Bank on Friday, 26 May 2023. The AGM was attended by 6 Shareholders & Depository Interest Holders, either in person or by proxy, who represented 150.314.105 shares, that is 33,69% of the total issued share capital of BOCH. The AGM considered the Financial Statements for the year ended 31 December 2022 together with the reports of the Directors and the Auditors and fixed the ordinary remuneration of the Board Directors. The AGM authorised the Board of Directors to fix the remuneration of PricewaterhouseCoopers as the Company’s Statutory Auditors for the year 2023.

The following Directors were re-elected to the Board of Directors:
1. Efstratios-Georgios (Takis) Arapoglou.
2. Lyn Grobler.
3. Paula Hadjisotiriou.
4. Panicos Nicolaou.
5. Maria Philippou.
6. Nicolaos Sofianos.
7. Ioannis Zographakis.
8. Constantine Iordanou.
9. Eliza Livadiotou.

In April 2023, BOCH obtained the approval of the European Central Bank to pay a dividend. Following this approval, the Board of BOCH recommended to the shareholders a final dividend of €0.05 per ordinary share in respect of earnings for the year ended 31 December 2022 (‘Dividend’). The proposed final dividend was declared at the Annual General Meeting (‘AGM’) which was held on 26 May 2023. The Dividend amounted to €22.3 million in total and was equivalent to a payout ratio of 14% of the FY2022 Group’s adjusted recurring profitability or 31% based on FY2022 profit after tax (as reported in the 2022 Annual Financial Report). The Dividend was paid in cash on 16 June 2023.

The 2023 AGM received and considered the Annual Remuneration Report of the Remuneration Committee for the year ended 31 December 2022 and the Revised Remuneration Policy. The AGM also declared a final dividend of €0.05 per ordinary share for the financial year ended 31 December 2022.

The AGM further resolved to:
1. Consider and authorise the Directors to allot and issue shares.
2. Consider and authorise the Directors to dis-apply the pre-emption provisions of Section 1022 of the Companies Act.
3. Consider and authorise the Directors to dis-apply the pre-emption provisions of Section 1022 of the Companies Act in respect of financing a transaction.
4. Consider and authorise the Directors to issue, allot, grant options over or otherwise dispose of ordinary shares on the conversion or exchange of Additional Tier 1 Contingent Equity Conversion Notes.
5. Consider and authorise the Directors to dis-apply the pre-emption provisions of Section 1022 of the Companies Act in respect of shares issued pursuant to Resolution 10.
6. Consider and authorise the Directors to make market purchases of the ordinary shares of BOCH.
7. Consider and determine the re-issue price range at which treasury shares may be re-allotted.
8. Consider and allow for the convening of an Extraordinary General Meeting by at least 14 clear days’ notice.

The following resolutions were approved at the 2023 AGM:
1. That, the Directors of BOCH be and are hereby generally and unconditionally authorised to exercise all the powers of BOCH, to allot and issue relevant securities (within the meaning of section 1021 of the Companies Act 2014 (as amended) (the ‘Companies Act’)) of BOCH, up to an aggregate of:
(a) 147,245,977 ordinary shares of €0.10 each; and
(b) a further 147,245,977 ordinary shares of €0.10 each provided that:
(i) they are equity securities (within the meaning of section 1023(1) of the Companies Act); and
(ii) they are offered by way of a rights issue or other pre-emptive issue to holders of ordinary shares at such record dates as the Directors may determine where the equity securities respectively attributable to the interests of the ordinary shareholders are proportionate (as nearly as may be practicable) to the respective numbers of ordinary shares held by them on any such record dates, but subject to such exclusions or other arrangements as the Directors may deem necessary or expedient to deal with legal or practical problems in respect of overseas shareholders or shareholders or persons holding an interest in shares (including derivative or beneficial interest or an interest in any entity whether held directly or through one or more intermediary entity or interest) subject to legal restrictions or sanctions, fractional entitlements or otherwise.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Annual Corporate Governance Report 218

5. Shareholder Relations (continued)

2.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023

Annual Corporate Governance Report

5. Shareholder Relations (continued)

3. That, the Directors be and are hereby authorised, to issue and allot equity securities (as defined in section 1023 of the Companies Act) for cash and/or treasury shares (within the meaning of section 1078 of the Companies Act) for cash under the authority given by that resolution as if sub- section (1) of section 1022 of the Companies Act did not apply to any such issue or allotment, such authority to be:

(a) limited to the allotment of equity securities up to 22,309,997 ordinary shares of €0.10 each; and
(b) used only for the purposes of financing (or refinancing, if the authority is to be used within twelve months after the original transaction) a transaction which the Directors determine to be either an acquisition or other specified capital investment of a kind contemplated by the Statement of Principles on Disapplying Pre-Emption Rights most recently published by the Pre-Emption Group prior to the date of this Notice.

4. That, the Directors be and are hereby generally empowered pursuant to section 1021 of the Companies Act to issue, allot, grant options over or otherwise dispose of:

(a) Additional Tier 1 contingent equity conversion notes that automatically convert into or are exchanged for ordinary shares in BOCH in prescribed circumstances (‘AT1 ECNs’) where the Directors consider that the issuance of AT1 ECNs would be desirable in connection with, or for the purposes of, complying with or maintaining compliance with the regulatory capital requirements or targets applicable to (i) BOCH and/or (ii) BOCH and its subsidiaries and/or (iii) its subsidiaries in each case from time to time; and
(b) ordinary shares pursuant to the conversion or exchange of AT1ECNs, or to agree to do any of the foregoing acts, provided that the power conferred by this resolution shall:

(i) be limited to the issue, allotment, grant of options over or other disposal of ordinary shares of an aggregate nominal amount of €6,692,999 and of AT1 ECNs convertible or exchangeable into ordinary shares up to such maximum aggregate nominal amount; and
(ii) expire on 23 August 2024 or at the close of business on the date of the next AGM, whichever is earlier, but so that BOCH may make offers and enter into agreements before the authority expires which would or might require AT1 ECNs or ordinary shares to be issued or rights to subscribe for or to convert or exchange any security into ordinary shares to be granted after the authority expires and the Directors may allot shares or grant such rights under any such offer or agreement as if the authority had not expired.

5. That, BOCH and/or any of its subsidiaries be and they are hereby generally authorised to make purchases on a securities market (within the meaning of section 1072 of the Companies Act) of ordinary shares of BOCH on such terms and conditions and in such manner as the Directors, or as the case may be, the director of such subsidiary, may from time to time determine but subject to the provisions of the Companies Act and to the following restrictions and provisions:

(a) the maximum number of ordinary shares authorised to be acquired pursuant to the terms of this resolution shall not exceed 44,619,993 ordinary shares of €0.10 each;
(b) the minimum price (excluding expenses) which may be paid for any ordinary share shall be the nominal value of the ordinary share;
(c) the maximum price (excluding expenses) which may be paid for any ordinary share in the BOCH (a “Relevant Share”) shall be the higher of:

(i) 5% above the average of the closing prices of a Relevant Share taken from the Official List of the London Stock Exchange in the case of a purchase on the London Stock Exchange or the respective list of the Cyprus Stock Exchange in the case of a purchase on the Cyprus Stock Exchange, for the five business days prior to the day the purchase is made; and
(ii) The amount stipulated by Article 3(2) of Commission Delegated Regulation (EU) 2016/1052 and any corresponding provision of any replacement legislation, (being the value of a Relevant Share calculated on the basis of the higher of the price quoted for:

A. the last independent trade of; and
B. the highest current independent bid or offer for any number of Relevant Shares on the trading venue where the purchase pursuant to the authority conferred by this resolution will be carried out).

If the means of providing the foregoing information as to dealings and prices by reference to which the maximum price is to be determined is altered or is replaced by some other means, then a maximum price shall be determined on the basis of the equivalent information published by the relevant authority in relation to dealings on the London Stock Exchange in the case of a purchase on the London Stock Exchange, or Cyprus Stock Exchange in the case of a purchase on the Cyprus Stock Exchange, or its equivalent.

6. That, for the purposes of sections 109 and/or 1078 of the Companies Act the re-allotment price range at which any treasury shares for the time being held by BOCH may be re-allotted (including by way of re-allotment off-market) shall be as follows:

(a) the maximum price at which a treasury share may be re-allotted shall be an amount equal to 120% of the Appropriate Price; and
(b) the minimum price at which a treasury share may be re-allotted shall be the nominal value of the share where such a share is required to satisfy an obligation under an employees’ share scheme (as defined by section 64 of the Companies Act) operated by BOCH or, in all other cases, an amount equal to 95% of the Appropriate Price.

For the purposes of this resolution the expression “Appropriate Price” shall mean the average of the five amounts resulting from determining whichever of the following (i), (ii) or (iii) specified below in relation to shares of the class of which such treasury share is to be re-allotted shall be appropriate in respect of each of the five business days immediately preceding the day on which the treasury share is re-allotted, as determined from information published on the London Stock Exchange reporting the business done on each of these five business days:

(i) if there shall be more than one dealing reported for the day, the average of the prices at which such dealings took place; or
(ii) if there shall be only one dealing reported for the day, the price at which such dealing took place; or
(iii) if there shall not be any dealing reported for the day, the average of the closing bid and offer prices for the day,

and if there shall be only a bid (but not an offer) or an offer (but not a bid) price reported, or if there shall not be any closing price reported, for any particular day, then that day shall not count as one of the said five business days for the purposes of determining the Appropriate Price. If the means of providing the foregoing information as to dealings and prices by reference to which the Appropriate Price is to be determined is altered or is replaced by some other means, then the Appropriate Price is to be determined on the basis of the equivalent information published by the relevant authority in relation to dealings on the London Stock Exchange PLC or its equivalent.

The above Special Business resolutions are valid until the next AGM or 23 August 2024, whichever is the earlier. In accordance with Listing Rule 14.3.6, copies of the resolutions that do not constitute ordinary business at an annual general meeting will be submitted to the National Storage Mechanism and will be available after 6:00 pm (Cyprus Time).

Remuneration Policy Report for the year 2023

Remuneration Policy Report for the year 2023

1.# Remuneration Policy Report for the year 2023

Introduction

In accordance with the provisions of the CSE Code published by the CSE (5th Edition (Revised) January 2019), and in particular Annex 1 of the CSE Code, and the Irish Companies Act, the HRRC prepares the Annual Board of Directors’ Remuneration Policy Report, which is ratified by the Board and submitted to a non-binding advisory vote at the shareholders’ AGM. The Board of Directors Remuneration Policy Report for the year 2023 was ratified by the Board on 28 March 2024. The Group’s objective to attract, develop, motivate and retain high value professionals is considered fundamental in achieving the goals and objectives of the Group, and ensuring that the right people are in the right roles whilst managing the Group’s remuneration strategy and policies in a manner aligned with the interests of the Group’s shareholders.

2. Human Resources and Remuneration Committee

The HRRC’s primary role is to ensure that staff members contribute to sustainable growth by staying ahead of challenges and opportunities. The Group aims to review its remuneration policies and practices on an ongoing basis and amend them where necessary, in order to ensure that they are consistent with and promote sound and effective risk management. Every year, the HRRC proposes to the Board the Annual Remuneration Policy Report as part of the Annual Report of the Group, which is submitted to the shareholders’ AGM. The composition of the HRRC is described in section 3.2 of the Annual Corporate Governance Report on pages 195-199.

2.1 Terms of Reference of the Human Resources and Remuneration Committee

The role of the HRRC is described in detail in section 3.2. of the Annual Corporate Governance Report on pages 195-199. In respect of remuneration the HRRC undertakes the following:

  • To propose adequate remuneration considered necessary to attract and retain high value-adding professionals;
  • To consider the remuneration arrangements of the executive directors of the Group, senior management and the Group Remuneration policy bearing in mind the European Banking Authority (‘EBA’) Guidelines on sound remuneration policies, the CBC Directive on Internal Governance, the CSE Code; the UK Code and any other applicable or regulatory requirements;
  • To oversee the implementation of Strategic HR initiatives which promote and are aligned with the Group’s ESG ambition, strategy and objectives.
  • To review the implementation and effectiveness of the Remuneration Policy and ensure this is in compliance with the Remuneration Framework of the CBC Directive on Internal Governance.

The HRRC ensures that internal control functions are involved in the design, review and implementation of the Remuneration Policy and that staff members who are involved in the design, review and implementation of the Remuneration Policy and practices have relevant expertise and are capable of forming independent judgement on the suitability of the Remuneration Policy and practices, including their suitability for risk management. The Group’s aim is to align its Remuneration Policy and human resources practices, with its business strategy, objectives, values and long-term interests of the Group and ensure that they are consistent with and promote sound and effective management of risk and long-term sustainable success and do not encourage excessive risk-taking. The Policy aims to ensure the application of a fair, transparent and gender-neutral pay management process that applies equally to all staff, aligns their remuneration with job value, individual performance and potential and takes into account market conditions. At the same time, the principles set out in the Policy aim to encourage responsible business conduct, fair treatment of customers and to avoid conflicts of interest.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Annual Corporate Governance Report Remuneration Policy Report for the year 2023 222

Remuneration Policy Report for the year 2023 (continued)

  1. Human Resources and Remuneration Committee (continued)

2.1 Terms of Reference of the Human Resources and Remuneration Committee (continued)

In developing its Remuneration Policy, the Group takes into account the provisions that are included in the CSE Code, the UK Code, the CBC Directive on Internal Governance which came into effect in October 2021,the Irish Companies Act, and incorporates the requirements for Remuneration Policies included in the European Capital Requirements Directive (‘CRD V’), the EBA Guidelines on sound remuneration policies issued in July 2021, MiFID II and other Guidance of the EU as well as regulatory restrictions currently pertinent to the banking sector and the Group in particular. The HRRC reviews and approves the content of any resolutions submitted for approval at the AGM of the shareholders, which are prepared by the Company Secretary in cooperation with the Group’s legal advisers in accordance with Annex 3 of the Code which may concern possible plans for the compensation of members of the Board in the form of shares, share warrants or share options. The HRRC (jointly with NCGC) reviews and recommends for approval to the Board the remuneration packages of executive members of the Board. Also, the HRRC reviews and recommends for approval to the Board the remuneration packages of other Senior Management (recommended by the CEO or by the respective Board Committees, for heads of control functions and other staff reporting to Board committees). The Committee reviews and approves appointments, transfers and dismissals of Group divisional directors, senior managers and subsidiaries’ general managers (except heads of internal control functions), recommended by the CEO, and ensures that all contractual obligations are adhered to. The chairperson of the HRRC is available to shareholders at the AGM to answer any questions regarding the Remuneration Policy of the Group. Workforce engagement is described in section 2.15.4 of the Annual Corporate Governance Report.

3. Governance of Group Remuneration Policy

3.1 Principles of the CSE Code of Corporate Governance

Companies should implement official and transparent procedures for developing policies concerning the remuneration of executive directors and fixing the remuneration of each Board member separately. The level of remuneration should be sufficient to attract and retain talent required for the efficient operation of the Company. Part of the remuneration of executive directors should be determined in such a way as to link rewards to corporate and individual performance. Resolution, or any other authority allowing, variable pay should be linked to performance. The Company’s Corporate Governance Report includes a statement of the Remuneration Report and relevant criteria, as well as the total remuneration of the executive and non-executive members of the Board.

3.2 EBA Guidelines

The EBA Guidelines aim to ensure that an institution’s remuneration policies and practices are consistent with and promote sound and effective risk management. The Group seeks to ensure it implements remuneration policies which are in compliance with regulatory guidelines, while at the same time operating under legal, industrial and regulatory constraints. In accordance with EBA guidelines for identification of those employees whose professional activities are deemed to have a material impact on the Group’s risk profile, the Group maintains a list of these employees known as Material Risk Takers which is reviewed and approved by the -Joint NCGC/HRRC (subject to any comments from RC) annually.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023 Annual Corporate Governance Report Remuneration Policy Report for the year 2023 223

Remuneration Policy Report for the year 2023 (continued)

4. Remuneration

4.1 Remuneration of Non-executive Directors

The remuneration of non-executive directors is not linked to the profitability of the Group. It is related to the responsibilities and time devoted for Board meetings and decision-making for the governance of the Group, and for their participation in the committees of the Board and any participation in the boards of Group subsidiary companies. The shareholders’ AGM held on 26 May 2023 approved an increase in the annual remuneration of the Chairperson of the Board and the remuneration of the NCGC members. The remuneration of the remaining members remained at the same levels of remuneration as those approved by the shareholders’ AGM on 26 May 2020. The remuneration of non-executive directors is determined and approved by the Board. Neither the Chairperson nor any director participates in decisions relating to their own personal remuneration. The HRRC proposes fees payable to the Chairperson and the Vice-Chair, while the Chairperson makes recommendations for the remuneration of the non-executive directors to the Board for approval by the AGM, considering the following factors:

  1. The time allocated and effort exerted by non-executive directors to meetings and decision-making in the management of the Group;
  2. The undertaken level of risk;
  3. The increased compliance and reporting requirements;
  4. The requirement not to link remuneration of non-executive directors to the profitability of the Group;
  5. The requirement that non-executive directors do not participate in the pension schemes of the Group;
  6. The requirement not to include variable remuneration or share options as remuneration of non- executive directors.

Neither the Chairperson nor any non-executive directors received any performance related remuneration.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023

Annual Corporate Governance Report

Remuneration Policy Report for the year 2023

The remuneration of the non-executive directors is set out below:

Position Annual Remuneration (€000)
Chairperson 220
Vice-Chair 90
Senior Independent Director 80
Non-Executive Members 55
Chairpersons Audit Committee 45
Risk Committee 45
Human Resources and Remuneration Committee 30
Nominations and Corporate Governance Committee 30
Technology Committee 30
Membership Audit Committee 25
Risk Committee 25
Human Resources and Remuneration Committee 20
Technology Committee 20
Nominations and Corporate Governance Committee 20

Additionally, the Group reimburses all directors for expenses incurred in the course of their duties. The non-executive directors have letters of appointment which can be inspected during normal business hours by contacting the Company Secretary.

Remuneration Policy Report for the year 2023 (continued)
224

Remuneration Policy Report for the year 2023 (continued)

4. Remuneration (continued)

4.2 Remuneration and Other Benefits of Executive Directors

The HRRC, jointly with the NCGC, reviews and recommends for approval to the Board the remuneration packages of Executive Directors vis-à-vis their performance. In line with the UK Code the following factors are also considered: clarity, simplicity, risk, predictability and proportionality and finally alignment to culture. Both, the CEO and the Executive Director Finance are employees of BOC PCL. For 2023, fixed remuneration of the Executive Directors has remained unchanged, noting a small change in the remuneration of Eliza Livadiotou, EDF and executive member of the Board, due to an increase in the Cost of Living Adjustment (COLA). This is part of the collective agreement. For the performance year FY2023 a Short-Term Incentive Plan (variable remuneration) was set up, in which Executive Directors are eligible to participate – a description is provided below in Bonus (Short Term Incentive Plan). The assessments for the Executive Directors have been completed and amounts to be granted for the performance FY2023 have been approved by the Board on 28 March 2024 and disclosed further below.

Contracts of Employment
The remuneration (salary and bonus) of executive directors is set out in their employment contracts which have a maximum duration of five years, unless any of the executive directors is an appointed member of the senior management team, in which case the terms of employment are based on the provisions of the collective agreement in place, except for the CEO. The employment contract of the CEO is for a period of five years commencing on 1 September 2019. The CEO’s service contract is reviewed at least every five years. In December 2022, the CEO’s contract was renewed for a further four years. The employment of the Executive Director Finance, the other executive director, is mainly based on the provisions of the collective agreement in place. The Group at present does not grant guaranteed variable remuneration or discretionary pension payments.

Service Termination Agreements
The employment contract of Panicos Nicolaou, CEO, includes a clause for termination, by service of six months’ notice to that effect by the executive director on grounds of change of control. The terms of employment of Eliza Livadiotou, EDF and executive member of the Board, are mainly based on the provisions of the collective agreement in place, which provide for notice or compensation by the BOC PCL based on years of service and for a four-month prior written notice by the executive director, in the event of a voluntary resignation.

Bonus (Short-Term Incentive Plan)
An amendment to the Directors’ Remuneration Policy was approved at the 2023 AGM to facilitate the introduction of a Short-Term Incentive Plan involving the granting of awards to eligible employees of the Company and/or its subsidiaries, including Executive Directors of the Company, subject to the terms and conditions of the Short-Term Incentive Plan and any regulatory restrictions. The STIP award may be granted either in cash or a combination of cash and shares in case amount for an individual exceeds a certain threshold, in line with applicable regulatory requirements and other remuneration restrictions. A retention period of 12 months will be applicable to each tranche of vested shares. During 2023 no bonus was paid in relation to the performance year FY2022.

Remuneration Policy Report for the year 2023 (continued)
225

Remuneration Policy Report for the year 2023 (continued)

4. Remuneration (continued)

4.2 Remuneration and Other Benefits of Executive Directors (continued)

Bonus (Short-Term Incentive Plan) (continued)
For the performance year FY2023 a Short-Term Incentive Plan was set up and communicated to employees, in which Executive Directors are eligible to participate, subject to the achievement of certain financial criteria and performance conditions. Specifically, in March 2023, the Board of Directors approved a proposal for the implementation of a Short-Term Incentive Plan (STIP) across the organisation. The allocation criteria are to be decided on an annual basis by the HRRC. The annual bonus pool will vary in accordance with the Group’s performance/profitability for each financial year. Performance will typically be assessed based on a one-year performance period. For the 2023 STIP, it was decided that this would be activated if the Group met a pre-defined financial target threshold of ROTE. Once the distribution of an STIP qualifies and the relevant pool is determined, the individual STIP awards for Executive Directors are set as a percentage of salary, adjusted in line with the Group’s performance as well as individual performance against their Objectives and Key Results (OKRs). At the end of FY2023, the STIP was activated once the Group met the target set relating to FY2023 ROTE. The STIP bonus pool, was calculated at 2.1% of the Group’s FY2023 Profit After Tax amounting to €10.6m gross (including estimated employer’s payroll contributions). For the Executive Directors, following the assessment of the performance of each individual by the Joint NCGC /HRRC and the Board of Directors, and taking into consideration their performance and the delivery of their objectives and key results (OKRs/KPIs) as set for the FY2023, the % of fixed salary used for the purposes of the 2023 STIP award was set to 40% for the CEO and c.33% for the Executive Director Finance. The awards under the 2023 STIP granted to the Executive Directors in respect of the reporting year FY2023 will comprise both a cash (50%) and a share portion (50%), both of which will vest in tranches as per the vesting cycle below. Therefore, the majority of the FY2023 STIP award is generally deferred for the Executive Directors. All tranches will consist of an equal proportion (50%-50%) of cash and shares. The actual number of shares to be granted will be determined at the time where approval for the granting of the award is obtained. Shares vesting as part of the short-term incentive award are subject to one-year retention period and the entire amount of the award is subject to clawback provisions. The 2023 STIP award of the Executive Directors will be subject to the below vesting cycle, 40% in the year of the grant and the remaining in equal tranches over a period of 5 years.

2024 2025 2026 2027 2028 2029
40% 12% 12% 12% 12% 12%

The STIP amounts shown in section 5 below are the total amounts scheduled to be released in relation to the STIP award approved in 2024 in respect of the performance period FY2023.

Retirement Benefit Schemes
The CEO participates in a defined contribution plan largely on the same basis as other employees. The EDF participates in a defined contribution plan on the same basis as other employees. The main characteristics of the retirement benefit schemes are presented in Note 14 of the Consolidated Financial Statements for the year ended 31 December 2023.

Remuneration Policy Report for the year 2023 (continued)
226

Remuneration Policy Report for the year 2023 (continued)

4. Remuneration (continued)

4.2 Remuneration and Other Benefits of Executive Directors (continued)

Share Options
No share options were granted to the executive directors during 2023 or 2022.

Long-term incentive plan(‘LTIP’)
The LTIP was approved by the 2022 AGM, which took place on 20 May 2022. The LTIP involves the granting of share awards and is driven by scorecard achievement, with measures and targets set to align pay outcomes with the delivery of the Group’s strategy. Currently, under the plan, the employees eligible for LTIP awards are the members of the Extended EXCO, including the executive directors. The LTIP stipulates that performance will be measured over a 3-year period and sets financial and non-financial objectives to be achieved. At the end of the performance period, the performance outcome will be used to assess the percentage of the awards that will vest. The LTIP represents a further step in the Group’s efforts to enhance its remuneration structure by introducing a variable pay component within the total compensation package of the members of eligible group, as per best practice and in accordance with EU banking industry regulations. As per the applicable regulatory framework, it is noted that awards cannot exceed 50% of each eligible participant’s fixed pay (shareholders’ consent is required to increase this limit to 100%) and that up to 100% of the awards will be subject to malus and clawback provisions in accordance with applicable legislation and regulations. For any award to vest the employee must be in the employment of the Group up until the date of the vesting of such an award.Under certain circumstances the HRRC has the discretion to determine whether the award will lapse and/or the extent to which the award will be vested. For good leavers unvested awards could, under circumstances, vest immediately, in total for performance periods completed or pro-rata where a performance period has not expired, and provided that these shall be subject to the satisfaction of the performance conditions. The LTIP is at the discretion of the HRRC. Share awards have been awarded under a long-term incentive plan to the executive directors during 2023 and 2022 as described further below. Other Benefits Other benefits provided to the executive directors include other benefits provided to staff (e.g. car allowance), medical fund contributions and life insurance. The relevant costs for the key management personnel are disclosed in Note 49 of the Consolidated Financial Statements for the year ended 31 December 2023.

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Remuneration Policy Report for the year 2023 (continued)

  1. Information Regarding the Remuneration of Directors for Year 2023

Table: Directors’ total remuneration – 2023 (audited)

Remuneration for services* € Remuneration for participation in the Board of Directors and its Committees* € Total remuneration for services € Remuneration and benefits from other Group companies € Assessment of the value of benefits that are considered to form remuneration €** Annual contribution to retirement benefits € Total Fixed Remuneration € Remuneration in the form of Shared-based payment (LTIP)*** € Remuneration in the form of Bonus payment (STIP)*** € Total Variable remuneration € Total Remuneration €
Executive Directors
Panicos Nicolaou 750,000 - 750,000 - 10,868 67,500 828,368 - 300,000 300,000 1,128,368
Eliza Livadiotou 293,112 - 293,112 - 6,907 26,380 326,399 - 100,000 100,000 426,399
Non-Executive Directors
Efstratios-Georgios Arapoglou - 250,000 250,000 - - - 250,000 - - - 250,000
Lyn Grobler - 155,000 155,000 - - - 155,000 - - - 155,000
Arne Berggren 1 - 30,000 30,000 - - - 30,000 - - - 30,000
Monique Hemerijck 2 - 38,397 38,397 - - - 38,397 - - - 38,397
Paula Hadjisotiriou 3 - 140,706 140,706 - - - 140,706 - - - 140,706
Adrian John Lewis 4 - 8,152 8,152 - - - 8,152 - - - 8,152
Constantine Iordanou - 148,288 148,288 - - - 148,288 - - - 148,288
Maria Philippou 5 - 76,753 76,753 - - - 76,753 - - - 76,753
Nicolaos Sofianos 6 - 117,112 117,112 - - - 117,112 - - - 117,112
Ioannis Zographakis 7 - 112,500 112,500 - - - 112,500 - - - 112,500
1,043,112 1,076,908 2,120,020 - 17,775 93,880 2,231,675 - 400,000 400,000 2,631,675

Notes:

  • Exclusive of employer’s contributions to social security and related funds
    ** Benefits include taxable amount for Benefit in kind - car
    *** Refers to amounts under LTIP cycles for which the performance period ended during the reporting period. No LTIP cycles had a performance period ended in 2023, therefore no amounts are reported. Information on amounts granted under the LTIP in 2023 is disclosed below.
    *** The STIP amounts shown above are the full amounts scheduled to be released to the STIP award approved in 2024 in respect of the performance period FY2023 and includes both amounts expected to vest in 2024 and amounts to be deferred in following years. Subject to the approval of a revised remuneration policy at the 2024 AGM, the STIP award will be partially deferred and released over a period of 5 years. For further details on the STIP awards, see 4.2 (Bonus – Short Term Incentive Plan) above.

(1) Arne Bergren resigned from the Board of the Bank and BOCH on 31 March 2023.
(2) Monique Hemerijck’s appointment to the Board of the Bank and BOCH was approved by the ECB on 10 August 2023
(3) Paula Hadjisotiriou resigned from the Board of the Bank and BOCH on 31 December 2023.
(4) Adrian John Lewis’ appointment to the Board of the Bank and BOCH was approved by the ECB on 17 November 2023.
(5) Maria Philippou resigned from the Board of the Bank and BOCH on 13 October 2023.
(6) Nicolaos Sofianos resigned from the Board of the Bank and BOCH on 11 December 2023.
(7) Ioannis Zographakis resigned from the Board of the Bank and BOCH on 31 December 2023.

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Remuneration Policy Report for the year 2023 (continued)

  1. Information Regarding the Remuneration of Directors for Year 2023 (continued)

Table: Directors’ total remuneration – 2022 (audited)

Remuneration for services* € Remuneration for participation in the Board of Directors and its Committees* € Total remuneration for services € Remuneration and benefits from other Group companies € Assessment of the value of benefits that are considered to form remuneration €** Annual contribution to retirement benefits € Total Fixed Remuneration € Remuneration in the form of Shared-based payment (LTIP)** € Remuneration in the form of Bonus payment (STIP)*** € Total Variable remuneration € Total Remuneration €
Executive Directors
Panicos Nicolaou 750,000 - 750,000 - 10,868 60,009 820,877 - - - 820,877
Eliza Livadiotou 278,483 - 278,483 - 6,907 22,279 307,669 - - - 307,669
Non-Executive Directors
Efstratios-Georgios Arapoglou - 250,000 250,000 - - - 250,000 - - - 250,000
Lyn Grobler - 160,000 160,000 - - - 160,000 - - - 160,000
Arne Berggren - 120,000 120,000 - - - 120,000 - - - 120,000
Constantine Iordanou - 92,715 92,715 - - - 92,715 - - - 92,715
Ioannis Zographakis - 152,704 152,704 - - - 152,704 - - - 152,704
Maria Philippou - 105,000 105,000 - - - 105,000 - - - 105,000
Nicolaos Sofianos - 125,000 125,000 - - - 125,000 - - - 125,000
Paula Hadjisotiriou - 128,641 128,641 - - - 128,641 - - - 128,641
Maksim Goldman 1 - 38,737 38,737 - - - 38,737 - - - 38,737
Michael Heger 1 - 38,737 38,737 - - - 38,737 - - - 38,737
1,028,483 1,211,534 2,240,017 - 17,775 82,288 2,340,080 - - - 2,340,080
  • Amounts presented above for comparative year 2022 were restated (compared to how they were presented in the 2022 Annual Financial Report) so as to exclude employer’s contributions to social security and related funds, as they are considered to be a cost to the Group and do not form part of the Directors’ remuneration. Employer’s contributions are disclosed in Note 49 of the Consolidated Financial Statements for the year ended 31 December 2023. Similarly, in respect of variable remuneration, only amounts under the STIP awarded for the performance year are included; whereas amounts under the LTIP are included in the year the performance period of an LTIP cycle ends.
    ** Refers to amounts under LTIP cycles for which the performance period ended during the reporting period. No LTIP cycles had a performance period ended in 2022, therefore no amounts are reported. Information on amounts granted under the LTIP in 2022 is disclosed below.
    *** No Short-term Incentive Plan was in place for the performance year 2022.

1 Following the shareholders' vote on 20 May 2022, Mr Maksim Goldman and Dr. Michael Heger were not re-elected to the Board of Directors of the Company.

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Remuneration Policy Report for the year 2023 (continued)

  1. Information Regarding the Remuneration of Directors for Year 2023 (continued)

5.1 Comparison of Directors’ and Employees’ remuneration

The following table provides information regarding the annual change in the total remuneration of members of the Group’s Board of Directors, as compared with the Group performance as well as the annual change in the remuneration, on a full-time equivalent basis, of the employees, between 2023 and 2020.

Table: Annual Percentage Change (audited)

Note* Percentage change in 2023 Percentage change in 2022 Percentage change in 2021 Percentage change in 2020
Directors’ Remuneration-Executive Directors
Panicos Nicolaou, CEO 1 37% 6% 42% 75%
Eliza Livadiotou, Executive Director Finance 1 39% 1% 39% 14%
Directors’ Remuneration-Non-Executive Directors (NEDs) 2
Efstratios-Georgios Arapoglou (Chairman) 0% 20% 40% 81%
Lyn Grobler -3% 7% 14% 46%
Arne Berggren 3 -75% 9% 1% -5%
Maksim Goldman 4 -100% -65% -3% -5%
Paula Hadjisotiriou 9% 12% 8% 12%
Michael Heger 4 -100% -65% -3% -5%
Constantine Iordanou 5 60% n/a n/a n/a
Maria Philippou 6 -27% -9% 16% 53%
Nicolaos Sofianos 7 -6% 29% n/a n/a
Ioannis Zographakis -26% -21% -4% 29%
Monique Hemerijck 8 n/a n/a n/a n/a
Adrian John Lewis 9 n/a n/a n/a n/a
Average Remuneration on a full-time equivalent basis of employees
Employees of the Group – excluding STIP 10 9.2% 2.5% 5.8% -3.7%
Employees of the Group – including STIP 10 16.0% 2.5% 5.8% -3.7%
Company performance
Operating profit as per Underlying basis 11 136.9% 61.5% 2.2% -10.0%
Cost to Income Ratio excluding special levy on deposits and other levies/contributions 12 -18 p.p. -11 p.p. 0 p.p. +1 p.p.
  • Notes below apply to changes in remuneration between 2022-2023, noting that the percentage change for comparative years was restated so as to exclude employer’s contributions to social security and related funds as they are considered to be a cost to the Group and do not form part of the Directors’ remuneration. Amounts under the LTIP will be included in the year the performance period of the relevant LTIP cycle ends, and the percentage change for comparative years was restated to this respect. In respect of STIP, amounts are included in amounts of the year of performance the STIP award relates to. As the STIP was only established in 2023, no STIP related remuneration is included in amounts for prior years.
    1.The % change in FY2023 relates mainly to the cost of the STIP amounts scheduled to be released to the STIP award approved in 2024 in respect of the performance period FY2023. 2. The fees of the non-executive Directors include fees as members of the Board of Directors of the Company and its subsidiaries, as well as of committees of the Board of Directors. 3. Resigned on 31 March 2023. 4. Following the shareholders' vote on 20 May 2022, Mr Maksim Goldman and Dr. Michael Heger have not been re-elected to the Board of Directors of the Company. 5. Appointed on 29 November 2021 hence the %age change is n/a for 2020-2022. 6. Resigned on 13 October 2023. 7. Resigned on 11 December 2023. 8. Appointed on 10 August 2023 hence the %age change is n/a for years presented. 9. Appointed on 17 November 2023 hence the %age change is n/a for years presented. 10. The change in average remuneration is based on annual employees cost (excluding employer’s contributions) divided by the average number of employees (full time). Annual employees cost as per Note 15.1 of the Consolidated Financial Statements (excluding Voluntary Staff Exit Plan Cost and Exit cost and other termination benefits-Note 14.1 of the Consolidated Financial Statements). The increase of 9.2% in the financial year 2023 relates primarily to the cost of living adjustments (COLA) and the annual salary increments. When considering the accrual for the 2023 STIP this increases to 16%. 11. Operating profit on the underlying basis comprises profit before loan credit losses (as defined), impairments of other financial and non- financial assets, provisions for pending litigations, regulatory and other provisions (net of reversals), tax, profit attributable to non- controlling interests and non-recurring items (as defined). The reconciliation to the statutory information is included in section ‘Reconciliation of the Consolidated Income Statement for the year ended 31 December 2023 between the audited statutory basis and the underlying basis’ of the Directors’ Report. 12. Defined as total operating expense as per underlying basis (excluding other non-recurring items, VEP, Special levy on deposits and other levies/contributions and provisions for litigation, regulatory and other matters) divided by total income.

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Remuneration Policy Report for the year 2023 (continued)

6. Long-Term Incentive Plan 2022

In December 2022, the Group granted to eligible employees being the members of the Extended ExCo share awards under the long-term incentive plan. The award cycle for the 3-year performance period for FY2022 – FY2024 is shown below:

2023

In October 2023, the Group granted to eligible employees being the members of the Extended ExCo share awards under the long-term incentive plan. The award cycle for the 3-year performance period for FY2023 – FY2025 is shown below:

6.1. LTIP awards granted-Executive Directors

LTIP awards granted in 2023 Number of shares* Face value at grant* €’000 Performance period
Panicos Nicolaou 127,110 375 2023 - 2025
Eliza Livadiotou 39,950 118 2023 - 2025
LTIP awards granted in 2022 Number of shares* Face value at grant* €’000 Performance period
Panicos Nicolaou 221,890 375 2022 - 2024
Eliza Livadiotou 65,910 111 2022 - 2024
  • This is the maximum number of shares that can be granted / vested for each of the Executive Directors and the value is based on the share price that was applicable on the date of the Award Notification. The applicable scorecards for Executive Directors are shown below (for FY2022 – FY2024 and FY2023 – FY2025), noting that a different scorecard applies to eligible participants of control functions. It is noted that individual performance conditions are also applicable as per the Plan Rules.

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6. Long-Term Incentive Plan (continued)

6.2. Scorecard FY2022 - FY2024

Area KPI Weight Target (end of FY2024) Threshold (end of FY2024) Measurement
Profitability Return on Tangible Equity (ROTE) 20% More or equal to 10% 8% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
Cost to Income (excluding levy & SRF) 10% Less or equal to 50% 55% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
Asset Quality NPE Ratio 10% Less than 5% 7% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
REMU stock 10% Less or equal to €0,6bn €0,7bn Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
Arrears < 3dpd (excluding RRD) 10% Less or equal to 1% 2% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
Capital CET1 Ratio 10% More or equal to 14,5% 13,5% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
MREL Ratio 5% More or equal to 23% 22% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
Risk & Compliance Information Security and ICT Controls Effectiveness 5% More or equal to 95% 90% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
Audit & ECB findings overall completion rate 5% More or equal to 90% 85% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
RCSAs actions overall completion rate 5% More or equal to 90% 85% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
Compliance findings/ recommendations overall completion rate 5% More or equal to 90% 85% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
ESG External ESG Ratings Score 5% AA rating n/a Worse than target: 0% At or better than target: 100%

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6. Long-Term Incentive Plan (continued)

6.3. Scorecard FY2023 - FY2025

Area KPI Weight Target (end of FY2025) Threshold (end of FY2025) Measurement
Profitability Return on Tangible Equity (ROTE)* 20% More or equal to 13% 11% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
Cost to Income (excluding levy & SRF) 10% Less or equal to 45% 50% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
Asset Quality NPE Ratio 10% Less than 3% 5% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
REMU stock 10% Less or equal to €0,5bn €0,6bn Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
Arrears < 3dpd (excluding RRD) 10% Less or equal to 1% 2% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
Capital CET1 Ratio 10% More or equal to 15% 14% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
MREL Ratio 5% 100bps Binding Requirement Binding Requirement Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
Risk & Compliance Information Security and ICT Controls Effectiveness 5% More or equal to 95% 90% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
Audit & ECB findings overall completion rate 5% More or equal to 90% 85% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
RCSAs actions overall completion rate 5% More or equal to 90% 85% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
Compliance findings/ recommendations overall completion rate 5% More or equal to 90% 85% Worse than threshold: 0% Between threshold and target: 50% At or better than target: 100%
ESG External ESG Ratings Score 5% AA rating n/a Worse than target: 0% At or better than target: 100%
  • From FY2023 ROTE is calculated as Profit/(loss) after tax (attributable to the owners of the Company) (annualised), divided by the quarterly average of Shareholders’ equity minus intangible assets after deducting and the amounts approved/recommended for the distribution in respect of earnings of the relevant year the distribution relates to.

Consolidated Financial Statements for 2023
BANK OF CYPRUS HOLDINGS GROUP

Annual Financial Report 2023

Consolidated Financial Statements for the year ended 31 December 2023

Contents
Page
Page
Consolidated Income Statement 235
Consolidated Statement of Comprehensive Income 236
Consolidated Balance Sheet 237
Consolidated Statement of Changes in Equity 238
Consolidated Statement of Cash Flows 240
Notes to the Consolidated Financial Statements
1. Corporate information 242
2. Summary of accounting policies 242
2.1 Basis of preparation 242
2.2 Accounting policies and changes in accounting policies and disclosures 243
2.3 Standards and Interpretations that are issued but not yet effective 260
2.4 Basis of consolidation 261
2.5 Foreign currency translation 262
2.6 Segment reporting 263
2.7 Turnover 263
2.8 Revenue from contracts with customers 263
2.9 Recognition of interest income/expense and income/expense similar to interest 264
2.10 Employee benefits 266
2.11 Tax 266
2.12 Financial instruments - initial recognition 267
2.13 Classification and measurement of financial assets and financial liabilities 268
2.14 Reclassification of financial assets and liabilities 273
2.15 Derecognition of financial assets and financial liabilities 273
2.16 Modification of financial assets 273
2.17 Impairment of financial assets 274
2.18 Write-offs 281
2.19 Financial guarantees, letters of credit and undrawn loan commitments 282
2.20 Offsetting financial instruments 282
2.21 Hedge accounting 282
2.22 Cash and cash# BANK OF CYPRUS HOLDINGS GROUP

Annual Financial Report 2023

Consolidated Income Statement for the year ended 31 December 2023

2023 2022 (restated)
€000 €000
Interest income 920,078 428,849
Income similar to interest income 65,450 22,119
Interest expense (146,899) (65,721)
Expense similar to interest expense (46,412) (14,840)
Net interest income 792,217 370,407
Fee and commission income 188,343 202,583
Fee and commission expense (7,320) (10,299)
Net foreign exchange gains 28,588 31,291
Net gains/(losses) on financial instruments 12,780 (614)
Net gains on derecognition of financial assets measured at amortised cost 6,361 5,235
Net insurance finance income/(expense) and net reinsurance finance income/(expense) 960 784
Net insurance service result 73,528 60,530
Net reinsurance service result (21,000) (16,748)
Net gains/(losses) from revaluation and disposal of investment properties 1,043 (999)
Net gains on disposal of stock of property 8,972 13,970
Other income 18,337 16,681
Total operating income 1,102,809 672,821
Staff costs (192,266) (285,154)
Special levy on deposits and other levies/contributions (42,380) (38,492)
Provisions for pending litigations, claims, regulatory and other matters (net of reversals) (28,464) (11,880)
Other operating expenses (151,093) (157,916)
Operating profit before credit losses and impairment 688,606 179,379
Credit losses on financial assets (79,830) (59,087)
Impairment net of reversals on non-financial assets (46,852) (29,549)
Profit before tax 561,924 90,743
Income tax (72,980) (31,312)
Profit after tax for the year 488,944 59,431
Attributable to:
Owners of the Company 487,207 56,565
Non-controlling interests 1,737 2,866
Profit for the year 488,944 59,431
Basic profit per share attributable to the owners of the Company (€ cent) 109.2 12.7
Diluted profit per share attributable to the owners of the Company (€ cent) 109.0 12.7

Consolidated Statement of Comprehensive Income for the year ended 31 December 2023

2023 2022 (restated)
€000 €000
Profit for the year 488,944 59,431
Other comprehensive income (OCI)
OCI that may be reclassified in the consolidated income statement in subsequent periods 2,975 (13,309)
Fair value reserve (debt instruments) 3,069 (11,197)
Net gains/(losses) on investments in debt instruments measured at fair value through OCI (FVOCI) 3,401 (9,935)
Transfer to the consolidated income statement on disposal (332) (1,262)
Foreign currency translation reserve (94) (2,112)
(Loss)/profit on translation of net investments in foreign subsidiaries (81) 1,967
Losses on hedging of net investments in foreign subsidiaries (13) (4,079)
OCI not to be reclassified in the consolidated income statement in subsequent periods 10,198 (6,059)
Fair value reserve (equity instruments) (712) (2,015)
Net losses on investments in equity instruments designated at FVOCI (712) (2,015)
Property revaluation reserve 10,290 244
Net fair value gains before tax 13,524 -
Deferred tax (3,234) 244
Actuarial gains/(losses) on defined benefit plans 620 (4,288)
Remeasurement gains/(losses) on defined benefit plans 620 (4,288)
Other comprehensive income/(loss) for the year net of taxation 13,173 (19,368)
Total comprehensive income for the year 502,117 40,063
Attributable to:
Owners of the Company 500,156 37,197
Non-controlling interests 1,961 2,866
Total comprehensive income for the year 502,117 40,063

Consolidated Balance Sheet as at 31 December 2023

31 December 2023 31 December 2022 (restated) 1 January 2022 (restated)
€000 €000 €000
Assets
Cash and balances with central banks 9,614,502 9,567,258 9,230,883
Loans and advances to banks 384,802 204,811 291,632
Reverse repurchase agreements 403,199 - -
Derivative financial assets 51,055 48,153 6,653
Investments at FVPL 135,275 190,209 199,194
Investments at FVOCI 443,420 467,375 748,695
Investments at amortised cost 3,116,714 2,046,119 1,191,274
Loans and advances to customers 9,821,788 9,953,252 9,836,405
Life insurance business assets attributable to policyholders 649,212 542,321 551,797
Prepayments, accrued income and other assets 584,919 609,054 583,777
Stock of property 826,115 1,041,032 1,111,604
Investment properties 62,105 85,099 117,745
Deferred tax assets 201,268 227,934 265,942
Property and equipment 285,568 253,378 252,130
Intangible assets 48,635 52,546 54,144
Non-current assets and disposal groups held for sale - - 358,951
Total assets 26,628,577 25,288,541 24,800,826
Liabilities
Deposits by banks 471,556 507,658 457,039
Funding from central banks 2,043,868 1,976,674 2,969,600
Derivative financial liabilities 17,980 16,169 32,452
Customer deposits 19,336,915 18,998,319 17,530,883
Insurance contract liabilities 658,424 597,981 622,398
Accruals, deferred income, other liabilities and other provisions 469,265 381,193 358,090
Provisions for pending litigations, claims, regulatory and other matters 131,503 127,607 104,108
Debt securities in issue 671,632 297,636 302,555
Subordinated liabilities 306,787 302,104 340,220
Deferred tax liabilities 32,306 34,634 39,817
Total liabilities 24,140,236 23,239,975 22,757,162
Equity
Share capital 44,620 44,620 44,620
Share premium 594,358 594,358 594,358
Revaluation and other reserves 89,920 76,939 99,541
Retained earnings 1,518,182 1,090,349 1,062,711
Equity attributable to the owners of the Company 2,247,080 1,806,266 1,801,230
Other equity instruments 220,000 220,000 220,000
Non-controlling interests 21,261 22,300 22,434
Total equity 2,488,341 2,048,566 2,043,664
Total liabilities and equity 26,628,577 25,288,541 24,800,826

Consolidated Statement of Changes in Equity for the year ended 31 December 2023

Share capital (Note 34) Share premium (Note 34) Treasury shares (Note 34) Other capital reserves (Note 14) Retained earnings (Note 36) Property revaluation reserve Financial instruments fair value reserve Life insurance in-force business reserve Foreign currency translation reserve Total Other equity instruments (Note 34) Non- controlling interests Total equity
€000 €000 €000 €000 €000 €000 €000 €000 €000 €000 €000 €000 €000 €000
31 December 2022 44,620 594,358 (21,463) 322 1,041,152 74,170 7,142 101,301 16,768 1,858,370 220,000 22,300 2,100,670
Impact of retrospective application of IFRS 17 adoption (Note 2.2.1) - - - - 49,197 - - (101,301) - (52,104) - - (52,104)
31 December 2022 (restated)/1 January 2023 44,620 594,358 (21,463) 322 1,090,349 74,170 7,142 - 16,768 1,806,266 220,000 22,300 2,048,566
Profit for the year - - - - 487,207 - - - - 487,207 - 1,737 488,944
Other comprehensive income/(loss) after tax for the year - - - - 620 10,066 2,357 - (94) 12,949 - 224 13,173
Total comprehensive income/(loss) after tax for the year - - - - 487,827 10,066 2,357 - (94) 500,156 - 1,961 502,117
Dividends (Note 35) - - - - (22,310) - - - - (22,310) - - (22,310)
Share-based benefits - cost (Note 14) - - - 595 - - - - - 595 - - 595
Payment of coupon to AT1 holders (Note 34) - - - - (27,339) - - - - (27,339) - - (27,339)
Dividends - - - -

Consolidated Statement of Changes in Equity for the year ended 31 December 2023

Attributable to the owners of the Company

Share capital (Note 34) Share premium (Note 34) Treasury shares (Note 34) Other capital reserves (Note 14) Retained earnings (Note 36) Property revaluation reserve Financial instruments fair value reserve Life insurance in-force business reserve Foreign currency translation reserve Total Other equity instruments (Note 34) Non-controlling interests Total equity
€000 €000 €000 €000 €000 €000 €000 €000 €000 €000 €000 €000 €000
1 January 2022 44,620 594,358 (21,463) - 986,623 80,060 23,285 113,651 17,659 1,838,793 220,000 22,434
Impact of retrospective application of IFRS 17 adoption (Note 2.2.1) - - - - 76,088 - - (113,651) - (37,563) - -
1 January 2022 (restated) 44,620 594,358 (21,463) - 1,062,711 80,060 23,285 - 17,659 1,801,230 220,000 22,434
Profit for the year - - - - 56,565 - - - - 56,565 - 2,866
Other comprehensive (loss)/income after tax for the year - - - - (4,288) 244 (13,212) - (2,112) (19,368) - -
Total comprehensive income/(loss) after tax for the year - - - - 52,277 244 (13,212) - (2,112) 37,197 - 2,866
Share-based benefits - cost (Note 14) - - - 322 - - - - - 322 - -
Defence contribution - - - - (4,983) - - - - (4,983) - -
Payment of coupon to AT1 holders (Note 34) - - - - (27,500) - - - - (27,500) - -
Dividends paid to non-controlling interests - - - - - - - - - - - (3,000)
Transfers to retained earnings - - - - 7,844 (6,134) (2,931) - 1,221 - - -
31 December 2022 44,620 594,358 (21,463) 322 1,090,349 74,170 7,142 - 16,768 1,806,266 220,000 22,300
Issue of other equity instruments (Note 34) - - - - (3,530) - - - - (3,530) 216,470 -
Repurchase of other equity instruments (Note 34) - - - - (6,820) - - - - (6,820) (220,000) -
Transfer to the consolidated income statement - - - - - 62 - - - 62 - -
Transfers to retained earnings - - - - 5 (59) 54 - - - - -
31 December 2023 44,620 594,358 (21,463) 917 1,518,182 84,239 9,553 - 16,674 2,247,080 220,000 21,261

Consolidated Statement of Cash Flows for the year ended 31 December 2023

Year ended 31 December 2023 2022 (restated)
Note €000 €000
Profit before tax 561,924 90,743
Adjustments for:
Depreciation of property and equipment and amortisation of intangible assets 34,253 34,203
Impairment net of reversals on non-financial assets 46,852 29,549
Credit losses on financial assets 79,830 59,087
Net gains on derecognition of financial assets measured at amortised cost (6,361) (5,235)
Amortisation of discounts/premiums and interest on debt securities (64,185) (21,344)
Dividend income (856) (940)
Net loss on disposal of investment in debt securities measured at FVOCI 438 2,384
(Gain)/loss from revaluation of financial instruments designated as fair value hedges (1,655) 51,839
Interest on subordinated liabilities and debt securities in issue 39,854 28,515
Interest on reverse repurchase agreements (3,219) -
Negative interest on loans and advances to banks and balances with central banks - 23,184
Interest/(negative interest) on funding from central banks 67,194 (18,418)
Share-based benefits cost 14 595
Net gains on disposal of stock of property and investment properties (11,400) (15,886)
(Profit)/loss on sale and write offs of property and equipment and intangible assets (53) 13
Interest expense on lease liability 1,453 114
Premium tax included in net insurance service result as directly attributable expense 2,222 1,960
Net losses from revaluation of investment properties 1,385 2,915
Net exchange differences 7,926 (20,922)
756,197 242,083
Change in:
Loans and advances to banks (30,478) 28,996
Deposits by banks (36,102) 50,619
Obligatory balances with central banks 55,358 52,450
Customer deposits 338,596 1,467,436
Life insurance business assets attributable to policyholders and Insurance contract liabilities (46,448) (14,941)
Loans and advances to customers 48,568 (223,579)
Prepayments, accrued income and other assets 65,668 (13,067)
Provisions for pending litigations, claims, regulatory and other matters 3,129 4,132
Accruals, deferred income, other liabilities and other provisions 59,878 15,801
Derivative financial instruments (1,091) (57,783)
Investments measured at FVPL 54,934 8,985
Stock of property 132,979 153,311
1,401,188 1,714,443
Tax paid (20,142) (6,716)
Net cash from operating activities 1,381,046 1,707,727
Cash flows from investing activities
Purchases of debt, treasury bills and equity securities (1,557,117) (1,101,030)
Purchase of reverse repurchase agreements (400,000) -
Proceeds on disposal/redemption of investments in debt and equity securities 555,666 454,145
Interest received from debt securities 36,334 30,929
Dividend income from equity securities 856 940
Proceeds on disposal of held for sale portfolios - 332,151
Payment for purchase of Velocity 2 (3,649) -
Purchases of property and equipment 25 (7,454)
Additions to intangible assets 26 (14,949)
Proceeds on disposals of property and equipment and intangible assets 77 517
Proceeds on disposals of investment properties 9,924 41,400
Net cash used in investing activities (1,380,312) (265,047)
Cash flow from financing activities
Payment of AT1 coupon 34 (27,339)
Issue of other equity instruments (net of transaction costs) 34 216,470
Repurchase of other equity instruments 34 (226,820)
Payment of defence contribution - (4,983)
Net (repayments)/proceeds of funding from central banks - (979,389)
Repayments of subordinated liabilities - (35,605)
Proceeds from the issue of debt securities in issue (net of costs) 347,689 -
Dividend paid on ordinary shares (20,345) -
Interest on subordinated liabilities (19,875) (23,334)
Interest on debt securities in issue (7,500) (7,858)
Negative interest on loans and advances to banks and balances with central banks - (23,184)
Principal elements of lease payments (7,846) (6,884)
Dividend paid by subsidiaries to non-controlling interests (3,000) (3,000)
Net cash from/(used in) financing activities 251,434 (1,111,737)
Net increase in cash and cash equivalents 252,168 330,943
Cash and cash equivalents 1 January 9,586,153 9,255,210
Cash and cash equivalents 31 December 41 9,838,321

Additional information on the cash flow statement is provided in Note 40.


1. Corporate information

Bank of Cyprus Holdings Public Limited Company (the 'Company') was incorporated in Ireland on 11 July 2016, as a public limited company under company number 585903 in accordance with the provisions of the Companies Act 2014 of Ireland (Companies Act 2014). Its registered office is 10 Earlsfort Terrace, Dublin 2, D02 T380, Ireland. The Company is domiciled in Ireland and is tax resident in Cyprus. Bank of Cyprus Holdings Public Limited Company is the holding company of Bank of Cyprus Public Company Limited ('BOC PCL' or the 'Bank') with principal place of business in Cyprus. The Bank of Cyprus Holdings Group (the 'Group') comprises the Company, its subsidiary, BOC PCL, and the subsidiaries of BOC PCL. Bank of Cyprus Holdings Public Limited Company is the ultimate parent company of the Group. The principal activities of BOC PCL and its subsidiary companies (the 'BOC Group') involve the provision of banking services, financial services, insurance services and the management and disposal of property predominately acquired in exchange of debt. BOC PCL is a significant credit institution for the purposes of the SSM Regulation and has been designated by the CBC as an 'Other Systemically Important Institution' (O-SII). The Group is subject to joint supervision by the ECB and the CBC for the purposes of its prudential requirements. The shares of the Company are listed and trading on the London Stock Exchange (LSE) and the Cyprus Stock Exchange (CSE).

Consolidated Financial Statements

The Consolidated Financial Statements of the Company for the year ended 31 December 2023 (the Consolidated Financial Statements) were authorised for issue by a resolution of the Board of Directors on 28 March 2024. The statutory financial statements prepared in accordance with ESEF are published on the Group's website www.bankofcyprus.com (Group/Investor Relations/Financial Results).

2. Summary of accounting policies

2.1 Basis of preparation

The Consolidated Financial Statements have been prepared on a historical cost basis, except for properties held for own use and investment properties, investments at fair value through other comprehensive income (FVOCI), financial assets (including loans and advances to customers and investments) at fair value through profit or loss (FVPL) and derivative financial assets and derivative financial liabilities that have been measured at fair value, non-current assets held for sale measured at fair value less costs to sell and stock of property measured at net realisable value where this is lower than cost. The carrying values of recognised assets and liabilities that are hedged items in fair value hedges, and otherwise carried at cost, are adjusted to record changes in fair value attributable to the risks that are being hedged.

Statement of compliance

The Consolidated Financial Statements have been prepared in accordance with the International Financial Reporting Standards (IFRSs) as adopted by the European Union (EU) and with those parts of the Companies Act 2014 applicable to companies reporting under IFRSs.# Presentation of the Consolidated Financial Statements

The Consolidated Financial Statements are presented in Euro (€) and all amounts are rounded to the nearest thousand, except where otherwise indicated. A comma is used to separate thousands and a dot is used to separate decimals. The Group presents its balance sheet broadly in order of liquidity. An analysis regarding expected recovery or settlement of assets and liabilities within twelve months after the balance sheet date and more than twelve months after the balance sheet date is presented in Note 43.

Comparative information

Comparative information was restated following the adoption of IFRS 17 'Insurance Contracts' on 1 January 2023 as described further below in Note 2.2.1.

242 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

Basis of preparation (continued)

Furthermore, comparative information on 'Turnover' in Note 6 was restated, in order to align the definition of 'Turnover' to the Country-by-Country Reporting (Note 52). The Turnover definition is now aligned with the 'Total operating income' caption as presented in the Consolidated Income Statement and is considered to be the most representative for the Group. The definition of 'Turnover' is disclosed in Note 2.7 and the restatement is indicated in the table below:

Turnover 31 December 2022 (as previously presented) Restatements to Turnover definition Turnover 31 December 2022 (restated)
€000 €000 €000 €000
Interest income and income similar to interest income 450,968 (450,968) -
Net interest income n/a 370,407 370,407
Fees and commission income 202,583 (202,583) -
Net fee and commission income n/a 192,284 192,284
Net foreign exchange gains 31,291 - 31,291
Net gains/(losses) on financial instruments n/a (614) (614)
Net gains on derecognition of financial assets measured at amortised cost n/a 5,235 5,235
Gross insurance premiums 210,347 (210,347) n/a
Net insurance result n/a 44,566 44,566
Net gains/(losses) from revaluation and disposal of investment properties (999) - (999)
Net gains on disposal of stock of property 13,970 - 13,970
Impairment of stock of property (20,628) 20,628 n/a
Other income 16,681 - 16,681
Turnover 904,213 (231,392) 672,821

In addition, comparative information was restated following a change in the presentation of segmental analysis as detailed in Note 6. This change let to a respective restatement of Note 14 in relation to the analysis of average number of employees per business line and Notes 44.3 and 44.5.

Further, the presentation of comparative information in relation to the remuneration disclosures relating to the members of the Board of Directors and key management personnel in Note 49 has been restated as to exclude employer's contribution from the tables of fees and emoluments. Such amounts are not considered part of the remuneration of the Board of Directors and key management personnel, but rather an incremental cost to the Group. In addition, the cost for awards granted in 2022 and 2023 to the Executive Directors and key management personnel under the Long-Term Incentive Plan (LTIP) has also been excluded from the tables of fees and emoluments. Amounts of an LTIP cycle award are presented in the remuneration table in the year the performance period of the LTIP cycle award ends. No LTIP cycles had a performance period ending during the years ended 31 December 2023 and 2022. The cost recognised by the Group in the Consolidated Income Statement for LTIP cycles under which awards have been granted but not yet vested is separately disclosed in Note 49.

Other than the adoption of IFRS 17 'Insurance Contracts', the restatements did not have an impact on the results for the year or equity of the Group.

Accounting policies and changes in accounting policies and disclosures

The Consolidated Financial Statements contain a summary of the accounting policies adopted in the preparation of the Consolidated Financial Statements. The accounting policies adopted are consistent with those of the previous year, except for the adoption of new and amended standards and interpretations as explained in Note 2.2.1.

243 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

Accounting policies and changes in accounting policies and disclosures (continued)

New and amended standards and interpretations

The Group applied for the first time certain standards and amendments, which are effective for annual periods beginning on or after 1 January 2023 and which are explained below. The Group has not early adopted any other standard, interpretation or amendment that has been issued but is not yet effective.

IFRS 17: Insurance Contracts

IFRS 17 'Insurance Contracts' (IFRS 17) became effective on 1 January 2023 and as required by the standard, the Group applied the requirements retrospectively with comparative information restated from the transition date, 1 January 2022 as further explained in the 'Transition application' section below.

IFRS 17 establishes the principles for the recognition, measurement, presentation and disclosure of insurance contracts, reinsurance contracts and investment contracts with discretionary participation features. IFRS 17 is a comprehensive new accounting standard for insurance contracts which replaced IFRS 4 'Insurance Contracts'. In contrast to the requirements in IFRS 4, IFRS 17 provides a comprehensive model (the general measurement model or 'GMM') for insurance contracts, supplemented by the variable fee approach ('VFA') for contracts with direct participation features that are substantially investment-related service contracts, and the premium allocation approach ('PAA') mainly for short duration insurance contracts.

The main features of the new accounting standard for insurance contracts are the following:

i. The measurement of the present value of future cash flows, incorporating an explicit risk adjustment, remeasured every reporting period (the fulfilment cash flows).
ii. A Contractual Service Margin (CSM) that is equal and opposite to any day one gain in the fulfilment cash flows of a group of contracts. The CSM represents the unearned profitability of the insurance contracts and is recognised in profit or loss over the service period (i.e., the coverage period).
iii. Certain changes in the expected present value of future cash flows are adjusted against the CSM and thereby recognised in profit or loss over the remaining contractual service period.
iv. The recognition of insurance revenue and insurance service expenses in the consolidated income statement is based on the concept of services provided during the period.
v. Insurance service result (earned revenue less incurred claims) is presented separately from the insurance finance income or expense.
vi. Extensive disclosures to provide information on the recognised amounts from insurance contracts and the nature and extent of the risks arising from these contracts.

Transition application

The standard is applied retrospectively using a fully retrospective approach ('FRA') as if it had always been applied, unless it is impracticable to so, in which case either a modified retrospective approach ('MRA') or a fair value approach ('FVA') could be selected. Impracticability assessments were performed based on the requirements of IFRS 17 and considered the availability of data and systems and the requirement not to apply hindsight within the measurement.

Following the completion of impracticability assessments, the Group applied the following approaches:

i. The FRA for all non-life groups of insurance contracts and non-individual life groups of insurance contracts, irrespective of issue date.
ii. The MRA for groups of life insurance contracts issued between 2016 and 2021.
iii. The FVA for groups of life insurance contracts issued prior to 2016.

Modified retrospective approach ('MRA')

The Group is permitted to use the MRA only to the extent that is does not have reasonable and supportable information to apply the FRA. MRA is an approach to achieve the outcome closest to the FRA, with the prescribed modifications to address some of the challenges of retrospective application.

Under MRA the below simplifications are permitted:

i. assessments at the date of initial recognition of groups of insurance contracts;
ii. contractual service margin for insurance contracts without direct participation features;
iii. contractual service margin for insurance contracts with direct participation features; and
iv. insurance finance income or expenses.

In applying the MRA, the Group used reasonable and supportable information from its existing reporting systems, with the objective to arrive at the outcome closest to the FRA. The Group applied each of the following modifications:

i. Groups of contracts issued between 2016 and 2021 contain contracts issued more than one year apart. For these groups, the discount rates on initial recognition were determined at 1 January 2022 instead of at the date of initial recognition.
ii. For groups of contracts issued between 2016 and 2021, the future cash flows on initial recognition were estimated by considering:
a) the transactions that occurred in the period 2016-2021, plus
b) the expected future cashflows estimated at 31 December 2021.

244 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

Accounting policies and changes in accounting policies and disclosures (continued)

New and amended standards and interpretations (continued)

Transition application (continued)

i. Groups of contracts issued between 2016 and 2021 contain contracts issued more than one year apart. For these groups, the discount rates on initial recognition were determined at 1 January 2022 instead of at the date of initial recognition.
ii. For groups of contracts issued between 2016 and 2021, the future cash flows on initial recognition were estimated by considering:
a) the transactions that occurred in the period 2016-2021, plus
b) the expected future cashflows estimated at 31 December 2021.# For groups of contracts issued between 2016 and 2021, the illiquidity premiums applied to the risk- free yield curves on initial recognition were estimated by determining an average spread between the risk-free yield curves and the discount rates determined retrospectively for the period between 1 January 2016 and 1 January 2022.

For groups of contracts issued between 2016 and 2021, the risk adjustment for non-financial risk at initial recognition was determined by adjusting the relevant amount at 1 January 2022.

The amount of the CSM that has been released in the profit or loss before 1 January 2022 was determined by comparing the coverage units provided before 1 January 2022 and the expected coverage units at 1 January 2022.

Determination on transition of the fair value of insurance contract liabilities for which FVA was applied

Under the FVA approach required by IFRS 17, the valuation of insurance liabilities on transition is based on the requirements of IFRS 13 'Fair Value Measurement'. This requires consideration of the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date (an exit price). Under the FVA, the CSM of the liability for remaining coverage at the transition date is determined as the difference between the fair value of the groups of insurance contracts and the fulfilment cash flows measured as at that date. There is judgement involved in determining an appropriate fair value, as there is a lack of observable data for actual transactions for closed book insurance businesses and a range of possible modelling approaches. In determining the fair value the Group considered the estimated profit margin that a market participant would demand in return for assuming the insurance liabilities, and the discount rate that would be applied within the IFRS 13 calculation. The approach for setting these included the following:

The discount rate was derived with an allowance for an illiquidity premium that takes into account the level of 'matching' between the life insurance assets and related liabilities.

Solvency II information (i.e. Best Estimate Liabilities and Risk Margin) has been utilised.

The sections below provide a summary of the accounting policies and the significant judgements for insurance activities applied under IFRS 17, information on the quantitative impact of transition to IFRS 17, the restated consolidated balance sheet at 1 January 2022 and at 31 December 2022 and the restatement impact on the consolidated income statement for the year ended 31 December 2022.

2.2.1.2 Summary of accounting policies for insurance activities

Identifying contracts in the scope of IFRS 17

IFRS 17 establishes the principles for the recognition, measurement, presentation and disclosure of insurance contracts, reinsurance contracts and investment contracts with discretionary participation features. An insurance contract is a contract under which the Group accepts significant insurance risk from another party by agreeing to compensate that party if it is adversely affected by a specified uncertain future event. When identifying contracts in the scope of IFRS 17, there is a need to assess whether contracts need to be treated as a single contract and whether embedded derivatives, investment components and goods and services components need to be separated and accounted for under another standard. For the Group's insurance and reinsurance contracts held, there were no significant changes arising from the application of these requirements.

245

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Annual Financial Report 2023
Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.2 Accounting policies and changes in accounting policies and disclosures (continued)

2.2.1 New and amended standards and interpretations (continued)

2.2.1.2 Summary of accounting policies for insurance activities (continued)

Level of aggregation

Individual insurance contracts that are managed together and are subject to similar risks are identified as a group. Contracts that are managed together usually belong to the same product line and have similar characteristics such as being subject to a similar pricing framework or similar product management and are issued by the same legal entity. If a contract is exposed to more than one risk, the dominant risk of the contract is used to assess whether the contract features similar risks. Each group of contracts is then divided into annual cohorts (i.e. by year of issue) and each cohort into three groups, based on expected profitability:

(i) contracts that are onerous at initial recognition;
(ii) contracts that at initial recognition have no significant possibility of becoming onerous subsequently; and
(iii) the remaining contracts.

The groups of insurance contracts are established at initial recognition without subsequent reassessment and form the unit of account at which the contracts are measured.

Recognition

Groups of insurance contracts issued are initially recognised from the earliest of the following:

i. the beginning of the coverage period;
ii. the date when the first payment from the policyholder is due or actually received, if there is no due date; and
iii. when the Group determines that a group of contracts becomes onerous.

The Group adds new contracts to the group in the reporting period in which that contract meets one of the criteria set out above.

Contract boundaries

The measurement of a group of insurance contracts includes all the future cash flows within the boundary of each contract in the group. Cash flows are within the boundary of an insurance contract if they arise from substantive rights and obligations that exist during the reporting period in which the Group can compel the policyholder to pay the premiums, or in which the Group has a substantive obligation to provide the policyholder with services. For multiyear (more than one year) non-life contracts, the Group has assessed that they are expected to equal their duration as the Group cannot reprice or terminate the insurance contract during the coverage period.

Measurement

IFRS 17 introduces a standard measurement model, the General Measurement Model (GMM) and allows also for a simplified approach, the Premium Allocation Approach (PAA). IFRS 17 also provides for the Variable Fee Approach (VFA), which is mandatory to apply for insurance contracts with direct participation features upon meeting the eligibility criteria. While the GMM is the default measurement model under IFRS 17, the Group applies the VFA primarily to insurance contracts in the unit-linked life portfolio. The PAA is an optional simplification applicable for measuring the Liability for Remaining Coverage (LRC) for contracts with coverage periods of one year or less, or when doing so approximates the GMM; it is primarily applied by the Group to non-life insurance contracts and to non-individual life insurance contracts as well as to reinsurance contracts of the Group except for the individual life reinsurance agreement, for which the GMM is applied. For the rest of the insurance contracts (individual protection life contracts, the acquired portfolio and health long-term portfolio) and the Liability for Incurred Claims (LIC) of non-life insurance contracts, the Group applies the GMM approach.

Initial measurement

Groups of insurance contracts under the GMM or the VFA are initially measured as the total of:

a. Fulfilment cash flows, which comprise:

246

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Annual Financial Report 2023
Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.2 Accounting policies and changes in accounting policies and disclosures (continued)

2.2.1 New and amended standards and interpretations (continued)

2.2.1.2 Summary of accounting policies for insurance activities (continued)

i. an estimate of the present value of future cash flows that are expected to arise as the Group fulfils its service under the insurance contracts; and
ii. an explicit risk adjustment for non-financial risk (i.e., the risk adjustment held on balance sheet)

b. Contractual Service Margin (CSM) which represents the unearned profit that the Group will recognise as it provides insurance contract services.

The fulfilment cash flows comprise unbiased and probability-weighted estimates of future cash flows, discounted to present value to reflect both the time value of money and financial risks, plus a risk adjustment for non-financial risk. The discount rate applied reflects the time value of money, the characteristics of the cash flows, the liquidity characteristics of the insurance contracts and, where appropriate, is consistent with observable current market prices. The risk adjustment for non-financial risk for a group of insurance contracts is the compensation required for bearing the uncertainty in relation to the amount and timing of the cash flows that arises from non- financial risk. The risk adjustment is explicit and determined separately from other fulfilment cash flows. A CSM arises when, for a group of contracts, the sum of the discounted cash flows and the risk adjustment is a net inflow. If the sum of these is a net outflow, then the group of contracts is onerous and a loss equal to the net outflow is recognised in the consolidated income statement.

Under the PAA, the liability for remaining coverage is initially recognised as the premiums received at initial recognition, minus any insurance acquisition cash flows.

Subsequent measurement

GMM

At the end of each reporting period, insurance contracts are measured as the sum of:

i. Liability for remaining coverage (LRC), comprising fulfilment cash flows related to future service and the CSM at the reporting date; and
ii.# BANK OF CYPRUS HOLDINGS GROUP

Annual Financial Report 2023

Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.2 Accounting policies and changes in accounting policies and disclosures (continued)

2.2.1 New and amended standards and interpretations (continued)

2.2.1.2 Summary of accounting policies for insurance activities (continued)

Liability for incurred claims (LIC), comprising fulfilment cash flows related to past service at the reporting date (claims and expenses not yet paid, including claims incurred but not yet reported). The fulfilment cash flows of groups of insurance contracts are measured at the reporting date using current estimates of future cash flows, current discount rates and current estimates of the risk adjustment for non-financial risk. Changes in fulfilment cash flows are recognised as follows: i. Changes related to future service are adjusted against the CSM unless the group of contracts is onerous in which case such changes are recognised in the net insurance service result in the consolidated income statement ii. Changes related to past or current service are recognised in the net insurance service result in the consolidated income statement iii. The effects of the time value of money and financial risk are recognised as net insurance finance income or expense in the consolidated income statement The amount of CSM recognised in income statement for services in a period is determined by the allocation of the CSM remaining at the end of the reporting period (before any allocation) over the current and remaining expected coverage period of the group of insurance contracts based on coverage units. These coverage units reflect the quantity of benefits and the coverage duration. Adjustments relating to future service and thus adjust the CSM using locked-in discount rates (i.e. those that reflect the characteristics of the cash flows of initial recognition) except for changes in the risk adjustment for non-financial risk that relate to future service. VFA The VFA is applied for contracts with direct participation features (contracts where returns are based on the performance of underlying assets). For insurance contracts under the VFA, changes in the Group's share of the underlying items, and economic experience and economic assumption changes adjust the CSM, whereas these changes do not adjust the CSM under the GMM but are recognised in profit or loss as they arise.

PAA Subsequently to initial measurement, the carrying amount of the LRC is increased with premiums received in the period, minus insurance acquisition cash flows, plus amortisation of acquisition cash flows, minus the amount recognised as insurance revenue for coverage provided in that period. The LRC is not discounted, since at initial recognition, it is expected that the time between providing each part of the coverage and the due date of the related premium is not more than a year.

Reinsurance contracts The Group applies the same accounting policies to measure a group of reinsurance contracts under PAA, with the following modifications to reflect features that differ from those of insurance contracts. The Group establishes a loss-recovery component on the carrying amount of the asset for remaining coverage for a group of reinsurance contracts, depicting the recovery of losses, where the Group recognises a loss on initial recognition of an onerous group of underlying insurance contracts or when further onerous underlying insurance contracts are added to a group. The Group calculates the loss-recovery component by multiplying the loss recognised on the underlying insurance contracts and the percentage of claims on the underlying insurance contracts the Group expects to recover from the group of reinsurance contracts. The loss-recovery component adjusts the carrying amount of the asset for remaining coverage. The subsequent measurement of reinsurance contracts follows the same principles as those for insurance contracts issued and has been adapted to reflect the specific features of reinsurance. Where the Group has established a loss-recovery component, the Group subsequently reduces the loss-recovery component to zero in line with reductions in the onerous group of underlying insurance contracts in order to reflect that the loss-recovery component shall not exceed the portion of the carrying amount of the loss component of the onerous group of underlying insurance contracts that the entity expects to recover from the group of reinsurance contracts. The measurement of reinsurance contracts under the individual life reinsurance agreement follows the same principles as those for insurance contracts measured under the GMM. The carrying amount of the reinsurance contracts at each reporting date is the sum of the asset for remaining coverage and the asset for incurred claims. The asset for remaining coverage comprises (a) the fulfilment cash flows that relate to services that will be received under the contracts in future periods and (b) any remaining CSM at that date. The risk adjustment for non-financial risk represents the amount of risk being transferred by the Group to the reinsurer. The CSM of a group of reinsurance contracts represents a net cost or net gain on purchasing reinsurance.

Contract derecognition The Group derecognises an insurance contract issued when the obligation specified in the contract expires, is discharged, or is cancelled, or if its terms are modified significantly. When a contract is modified significantly, a new contract based on the modified terms is recognised. On derecognition of an insurance contract, the Group: i. Adjusts the fulfilment cash flows to eliminate the present value of future cash flows and risk adjustment for non-financial risk relating to the rights and obligations that have been derecognised from the group of contracts, ii. Adjusts the CSM of the group of contracts for the change in the fulfilment cash flows, except where such changes are allocated to a loss component; and iii. Adjusts the number of coverage units for the expected remaining services, to reflect the number of coverage units derecognised from the group of contracts.

2.2.1.2 Summary of accounting policies for insurance activities (continued)

Onerous groups of contracts For portfolios measured under the PAA, the Company assumes that no contracts in the portfolio are onerous at initial recognition unless facts and circumstances indicate otherwise. For contracts not measured under the PAA, that are not onerous, the Group assesses, at initial recognition, that there is no significant possibility of becoming onerous subsequently by assessing the likelihood of changes in applicable facts and circumstances. The Group considers facts and circumstances to identify whether a group of contracts are onerous based on: i. Major shifts in economic and regulatory environment; ii. Combined Loss Ratio (Claims plus expenses divided by premium); iii. Pricing strategy leading to loss; iv. Changes in claims handling policy (e.g. time – stamped period) etc. The Group has based its assessment on the Combined Loss Ratio as one of the key indicators of whether there are facts and circumstances to conclude that a group of contracts is onerous, as it takes into account economic shifts, the Group's decision on the pricing strategy as well as the Group's claims' handling processes. For the portfolios measured under GMM and VFA models, the Group performs profitability assessment to assess the portfolio of insurance contracts issued into three profitability groups, if applicable, for the purpose of calculating the CSM. The grouping is performed per set of contracts at initial recognition based on assumed profitability (profit testing exercise).

Insurance acquisition cash flows The Group includes the following acquisition cash flows within the insurance contract boundary that arise from selling and starting a group of insurance contracts and that are: a. costs directly attributable to individual contracts and groups of contracts; and b. costs directly attributable to the portfolio of insurance contracts to which the group belongs, which are allocated on a reasonable and consistent basis to measure the group of insurance contracts.

Directly attributable expenses In accordance with IFRS 17, expenses directly attributable to a group of insurance contracts, which include both acquisition and maintenance costs are incorporated in actual and estimated future cash flows and recognised in the net insurance result. Insurance acquisition cash flows are amortised. Expenses that are not directly attributable are excluded from the measurement of insurance contract liabilities and are recognised in profit and loss as incurred.

2.2.1.3 Significant judgments and estimates for insurance and reinsurance contracts assets and liabilities

The key assumptions concerning the future and other key sources of estimation uncertainty at the reporting date, that have a significant risk of causing a material adjustment to the carrying amounts of insurance and reinsurance assets and liabilities within the next financial year are discussed below. The Group based its assumptions and estimates on parameters available by the reporting date. Existing circumstances and assumptions about future developments, however, may change due to market changes or circumstances arising that are beyond the control of the Group. Such changes are reflected in the assumptions when they occur.# Estimates of future cash flows

In estimating future cash flows, the Group incorporates, in an unbiased way, all reasonable and supportable information that is available without undue cost or effort at the reporting date. This information includes both internal and external historical data about claims and other experience, updated to reflect current expectations of future events.

249

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Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.2 Accounting policies and changes in accounting policies and disclosures (continued)

2.2.1 New and amended standards and interpretations (continued)

2.2.1.3 Significant judgments and estimates for insurance and reinsurance contracts assets and liabilities (continued)

Cash flows within the boundary of a contract are those that relate directly to the fulfilment of the contract, including those for which the Group has discretion over the amount or timing. These include payments to (or on behalf of) policyholders and other costs that are incurred in fulfilling contracts. These comprise both an allocation of fixed and variable overheads.

The estimates of future cash flows reflect the Group's view of current conditions at the reporting date, as long as the estimates of any relevant market variables are consistent with observable market prices.

The following key assumptions were used when estimating future cash flows in relation to life insurance contracts:

a) Mortality and morbidity rates
b) Expenses and inflation
c) Lapse and surrender rates

Mortality and morbidity rates

Assumptions are based on standard international tables of mortality and morbidity, according to the type of contract. In addition, a study is performed based on the actual experience (actual deaths) of the insurance company for comparison purposes and if sufficient evidence exists which is statistically reliable, the results are incorporated in these tables.

An increase in mortality rates will lead to a larger expected number of claims (or claims could occur sooner than anticipated), which will increase the expenditure and reduce profits for shareholders.

The table below sets out the percentage estimated to apply to industry mortality and morbidity tables in estimating fulfilment cash flows:

Mortality rates* 31 December 2023 31 December 2022
Males
Smokers 68% A67/70 68% A67/70
Non-Smokers 48.25% A67/70 48.25% A67/70
Females
Smokers 68% A67/70 rated down by 4 years 68% A67/70 rated down by 4 years
Non-Smokers 48.25% A67/70 rated down by 4 years 48.25% A67/70 rated down by 4 years
  • The Group uses A67/70 UK standard mortality table in setting the mortality assumption, since the Group's own claim experience is not sufficient to allow the development of its own mortality table. To reflect the Group's specific claims experience more accurately, a percentage is applied on the A67/70 UK standard mortality table.

Expense and inflation

Expense assumptions are based on the actual costs of the insurance activities of the Group incurred within the year. To derive the per-policy expense assumption, every year the Group performs an expense analysis which is based on the Group's insurance subsidiaries actual expenses. For the purpose of the expense analysis, expenses are split into expenses which are attributable and non-attributable. The Group produces various metrics/ratios to allocate the costs to the underlying products. Non-attributable expenses are excluded from the analysis as these are not directly related to a group of insurance contracts.

An assumption is also made for the rate of increase in expenses in relation to the annual inflation rate. An increase in the level of expenses would reduce profitability.

31 December 2023 31 December 2022
€000 €000
Inflation rate 4.00% 4.00%

250

BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.2 Accounting policies and changes in accounting policies and disclosures (continued)

2.2.1 New and amended standards and interpretations (continued)

2.2.1.3 Significant judgments and estimates for insurance and reinsurance contracts assets and liabilities (continued)

Lapse and surrender rates

An analysis of contract termination rates is performed every year, using actual data from the insurance company incorporation until the immediate preceding year. Rates vary according to the type and duration of the plan.

Unit-Linked (protection) Unit-Linked (savings) Non-Linked (term) Non-Linked (Cap. Builder & Lifestart)
2023 2022 2023 2022
Year 1 4% 4% 6% 7%
Year 2 5% 7% 6% 6%
Year 3 5% 6% 6% 6%
Year 4 5% 6% 6% 7%
Year 5 5% 6% 6% 6%
Year 6+ 5% 6% 5% 6%

Discount rates

Discount rates are applied to adjust the estimates of future cash flows to reflect the time value of money and the financial risks related to those cash flows, to the extent that the financial risks are not included in the estimates of cash flows.

IFRS 17 requires that discount rates should:
i. Reflect the time value of money, characteristics of the cash flows and liquidity characteristics of the insurance contract
ii. Be consistent with observable current market prices (if any) for financial instruments with cash flows whose characteristics are consistent with those of the insurance contracts (e.g., timing, currency and liquidity)
iii. Exclude the effect of factors that influence such observable market prices, but do not affect the future cash flows of the insurance contracts

IFRS 17 does not require a particular estimation technique for determining discount rates but provides two alternative approaches that may be used to derive discount rates. The determination of discount rates may be derived from a yield curve that reflects the current market rates of return of an actual or reference portfolio of assets, adjusted to eliminate any factors that are not relevant to the insurance contracts (top- down approach), or discount rates may be derived based on a liquid risk-free yield curve adjusted for an illiquidity premium (bottom-up approach).

The Group has elected to apply a bottom-up approach whereby discount rates are derived based on a liquid risk free yield curve adjusted for an illiquidity premium which is derived from each insurance subsidiary own bond portfolio assets. Under the bottom-up approach, the risk free yield curve should be based on interest rates that are risk-free without including any component of credit risk and should be derived from each insurance subsidiary at which two parties are willing to exchange interest obligations. It is therefore necessary for these to be available for different times reflecting the liabilities of the insurance contracts. It should also be based on information from financial markets.

The Group has elected to use the EIOPA risk-free rate curve as the liquid risk-free curve as it covers all the above requirements. It adds to that the illiquidity premium which is calculated by subtracting the credit risk premium and risk-free rate from the Yield to Maturity ('YTM') of the own bond portfolio of assets for each insurance subsidiary. The YTM represents the interest rate that would be required for the portfolio's future cash flows to equal its market price.

251

BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.2 Accounting policies and changes in accounting policies and disclosures (continued)

2.2.1 New and amended standards and interpretations (continued)

2.2.1.3 Significant judgments and estimates for insurance and reinsurance contracts assets and liabilities (continued)

The rates applied for discounting future cash flows are listed below:

Year 1 Year 3 Year 5 Year 10 Year 20
31 Dec 2023 31 Dec 2022 31 Dec 2023 31 Dec 2022 31 Dec 2023
Life insurance contracts (unit-linked) 3.5% 2.4% 2.5% 2.8% 2.4%
Life insurance contracts (non-linked) 3.5% 2.4% 2.6% 2.8% 2.5%
Non-life insurance contracts 4.6% 4.0% 3.8% 4.0% 3.7%

Investment return

Investment return is the basic risk free yield curve, adjusted to allow for the duration mismatch between the asset portfolio and the insurance liabilities.

Risk adjustment for non-financial risk

IFRS 17 provides limited prescriptive requirements as to the methodology to be used to calculate the risk adjustment for non-financial risk and allows an entity to apply judgement in determining an appropriate estimation technique.

Life insurance business and health insurance business

The Group has applied judgement in estimating the risk adjustment, in the following areas:

i. Risks included within the risk adjustment calculation – the risk adjustment for non-financial risk is the compensation that is required for bearing the uncertainty about the amount and timing of cash flows that arises from insurance risk and other non-financial risks as the insurance contract is fulfilled. In estimating the risk adjustment, the Group has considered the non-market risks which are also allowed in the calculation of the Solvency II Risk Margin. These include life and health underwriting risks whereas, as specified by the standard, counterparty and operational risks are excluded.

ii. Method of calculation - the Group calculates a margin, above best estimate assumptions, for each non-financial risk to which the Group is exposed through issuing insurance contracts. The margins are set so that (in combination) they would cover potential losses from movements in non-financial risks within a specified confidence level. The total of these margins is the risk adjustment.# BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.2 Accounting policies and changes in accounting policies and disclosures (continued)

2.2.1 New and amended standards and interpretations (continued)

2.2.1.3 Significant judgments and estimates for insurance and reinsurance contracts assets and liabilities (continued)

The Group has applied judgement in setting the confidence level applied in the risk adjustment calculation, based on the Group's appetite for accepting the risk inherent in writing insurance contracts and the compensation required for doing so. The Group has estimated the risk adjustment using a hybrid of Cost of Capital (CoC) and Value at Risk (VaR) techniques. The Group first uses the CoC technique to calculate Risk Adjustment, which is then scaled up/down using the VAR technique, to reflect the Group's risk appetite and overall strategy. The CoC methodology assesses the cost of holding capital sufficient to cover the relevant risks over the lifetime of the business. It determines a required compensation amount by discounting the projected cost of the calculated capital and translating that compensation amount to a corresponding confidence level. The Group uses the CoC technique to produce a normal distribution with: i. the Best Estimate Liabilities (BEL) as the mean of the distribution, and ii. the Best Estimate Liabilities plus the solvency capital requirement (SCR) as the 99,5% percentile of the distribution.

The risk adjustment is determined by applying a cost rate to the present value of projected capital relating to non-financial risk. The cost rate is set at 6% per annum, representing the return required to compensate for the exposure to non-financial risk. The resulting amount of the calculated risk adjustment under the CoC method corresponds to the confidence level of 60%. VaR technique is calculated with reference to a particular confidence level, that is considered appropriate by the Group. The confidence level of 60% calculated using the CoC method, is scaled up to 90%. This is the desired confidence level of the Group. The Risk Adjustment is then calculated using the normal distribution produced by the Group and a confidence level of 90% (2022: 90%).

Non-life insurance business other than the health insurance business

For non-life insurance business the risk adjustment forms a key component of the LIC. The risk adjustment for LRC forms part of the loss component calculation which is used to determine the groupings of contracts that are expected to be onerous. Risk adjustment for non-financial risk is determined to reflect the compensation that the Group would require for bearing non-financial risk and its degree of risk aversion. It is determined separately for each non-life line of business and allocated to groups of contracts based on the total premiums for each group. It reflects the effects of the diversification benefits between the different lines of business, which are determined using a correlation matrix technique available from EIOPA. The risk adjustment for non-financial risk is determined using a confidence level technique which stems from a hybrid Cost of Capital and Value at Risk approach. To determine the risk adjustment for non-financial risk for non-life reinsurance contracts, the Group applies this technique to the gross amounts and then by using gross to net ratios it derives the amount of risk being transferred to the reinsurer as the difference between the two results. The Group estimates the probability distribution of the expected present value of the future cash flows from the contracts at each reporting date and calculates the risk adjustment for non-financial risk at value at risk of the target confidence level. The Group uses a target 75% (2022:75%) percentile for the confidence level.

CSM

The CSM of a group of contracts is recognised in the income statement to reflect services provided in each year, by identifying the coverage units in the group, allocating the CSM remaining at the end of the year equally to each coverage unit provided in the year and expected to be provided in future years, and recognising in income statement the amount of the CSM allocated to coverage units provided in the year. The number of coverage units is the quantity of services provided by the contracts in the group, determined by considering for each contract the quantity of the benefits and its expected coverage period. The coverage units are reviewed and updated at each reporting date. Further details on insurance liabilities are disclosed in Note 31.

2.2.1.4 Accounting policy choices for measurement and presentation of insurance and reinsurance contracts assets and liabilities and related income/expense

The significant accounting policy choices applicable to the Group are in relation to:

i. Disaggregation of insurance finance income or expenses: The Group has elected to recognise total insurance finance income or expenses in the consolidated income statement in the period in which they arise i.e. no disaggregation is applied.
ii. Deferral of acquisition expenses: The Group has elected to defer insurance acquisition cash flows for non-life insurance business other than the health insurance business, in applying the premium allocation approach for which IFRS 17 provides an election to be made.

iii. Disaggregation of change in risk adjustment for non-financial risk: The Group has elected to disaggregate the change in risk adjustment for non-financial risk between the net insurance service result and net insurance finance income/(expense).

2.2.1.5 Presentation

The amounts presented in the consolidated income statement in relation to insurance and reinsurance revenue and expense include:

i. Net insurance finance income/(expense) and net reinsurance finance income/(expense), that comprises of:
a. Net insurance finance income/(expense) which represents the finance related change in the carrying value of a group of insurance contracts comprising interest effects of changes in interest rates and other financial assumptions and the effect of changes in the fair value of underlying items for direct participating contracts
b. Net finance income/(expense) from reinsurance contracts held is the finance related change in the carrying value of a group of reinsurance contracts comprising interest accreted and effects of changes in interest rates and other financial assumptions.
ii. Net insurance service result, that comprises of:
a. Insurance revenue that reflects the consideration to which the Group expects to be entitled in exchange for the provision of coverage and other insurance contract services (excluding any investment components) and includes among others CSM released during the period, revenue for insurance contracts under the PAA and changes in risk adjustment related to current service period and experience variance.
b. Insurance service expenses that comprise the incurred claims and other incurred insurance service expenses (excluding any investment components), and losses on onerous groups of contracts and reversals of such losses.
iii. Net reinsurance service result, that comprises of amounts recovered from reinsurers and reinsurance expenses.

2.2.1.6 Transition impact

On transition on 1 January 2022, the Group's Total Equity and Equity attributable to the owners of the Company were reduced by €37,563 thousand, reflecting the aggregate impact of the present value of in- force life insurance business (PVIF) elimination and remeasurement of insurance assets and liabilities, both net of associated tax impact. Similarly, adjusting for the impact of IFRS 17 on the profit for the year ended 31 December 2022, the Group's Total Equity and Equity attributable to the owners of the Company at 31 December 2022 as reported under IFRS 4 were reduced by €52,104 thousand, as analysed below.

At 1 January 2022 At 31 December 2022
€000 €000
IFRS 4 Total Equity 2,081,227 2,100,670
IFRS 4 Equity attributable to the owners of the Company 1,838,793 1,858,370
Removal of PVIF asset (129,890) (115,776)
Contractual service margin (43,731) (41,863)
Removal of IFRS 4 assets and liabilities and recording of IFRS 17 fulfilment cash flows and risk adjustment 129,255 97,028
Tax effect (incl. PVIF tax effect) 7,079 9,601
Other (276) (1,094)
Total impact of IFRS 17 restatements (37,563) (52,104)
IFRS 17 Equity attributable to the owners of the Company 1,801,230 1,806,266
IFRS 17 Total Equity 2,043,664 2,048,566

The reduction of the Group's equity by €52 million as at 31 December 2022 comprises the elimination of the in-force life insurance business asset (PVIF) and the associated deferred tax liability, resulting in a net decrease of €101 million and the remeasurement of insurance assets and liabilities (including the impact of the contractual service margin) resulting in a net increase in equity by €49 million.

On transition on 1 January 2022, the Group's Tangible Equity attributable to the owners of the Company was increased by €92,327 thousand.## 2. Summary of accounting policies (continued)

2.2 Accounting policies and changes in accounting policies and disclosures (continued)

2.2.1 New and amended standards and interpretations (continued)

2.2.1.6 Transition impact (continued)

Adjusting for the impact of IFRS 17 on the profit for the year ended 31 December 2022, the Group's Tangible Equity attributable to the owners of the Company as at 31 December 2022 as restated under IFRS 17 was increased by €63,672 thousand as analysed below.

At 1 January 2022 (€000) At 31 December 2022 (€000)
IFRS 4 Group's Tangible Equity attributable to the owners of the Company 1,654,759 1,690,048
Contractual service margin (43,731) (41,863)
Removal of IFRS 4 assets and liabilities and recording of IFRS 17 fulfilment cash flows and risk adjustment 129,255 97,028
Tax effect (incl. PVIF tax effect) 7,079 9,601
Other (276) (1,094)
Total impact of IFRS 17 restatements 92,327 63,672
IFRS 17 Group's Tangible Equity attributable to the owners of the Company 1,747,086 1,753,720

255

BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

  1. Summary of accounting policies (continued)
    2.2 Accounting policies and changes in accounting policies and disclosures (continued)
    2.2.1 New and amended standards and interpretations (continued)
    2.2.1.6 Transition impact (continued)

Consolidated Income Statement for the year ended 31 December 2022, as restated for IFRS 17 and as previously reported under IFRS 4 is presented below.

IFRS 17 (restated) (€000) IFRS 4 (as previously presented) (€000)
Interest income 428,849 428,849
Income similar to interest income 22,119 22,119
Interest expense (65,721) (65,821)
Expense similar to interest expense (14,840) (14,840)
Net interest income 370,407 370,307
Fee and commission income 202,583 202,583
Fee and commission expense (10,299) (10,299)
Net foreign exchange gains 31,291 31,291
Net gains/(losses) on financial instruments (614) 10,052
Net gains/(losses) on derecognition of financial assets measured at amortised cost 5,235 5,235
Net insurance finance income/(expense) and net reinsurance finance income/(expense) 784 -
Net insurance service result 60,530 -
Net reinsurance service result (16,748) -
Income from assets under insurance and reinsurance contracts - 114,681
Expenses from liabilities under insurance and reinsurance contracts - (43,542)
Net losses from revaluation and disposal of investment properties (999) (999)
Net gains on disposal of stock of property 13,970 13,970
Other income 16,681 16,681
Total operating income 672,821 709,960
Staff costs (285,154) (294,361)
Special levy on deposits and other levies/contributions (38,492) (38,492)
Provisions for pending litigations, regulatory and other provisions (net of reversals) (11,880) (11,880)
Other operating expenses (157,916) (166,365)
Operating profit before credit losses and impairment 179,379 198,862
Credit losses on financial assets (59,087) (59,529)
Impairment net of reversals on non-financial assets (29,549) (29,549)
Profit before tax 90,743 109,784
Income tax (31,312) (35,812)
Profit after tax for the year 59,431 73,972
Attributable to:
Owners of the Company 56,565 71,106
Non-controlling interests 2,866 2,866
Profit for the year 59,431 73,972
Basic and diluted profit per share attributable to the owners of the Company (€ cent) 12.7 15.9

256

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Annual Financial Report 2023
Notes to the Consolidated Financial Statements

  1. Summary of accounting policies (continued)
    2.2 Accounting policies and changes in accounting policies and disclosures (continued)
    2.2.1 New and amended standards and interpretations (continued)
    2.2.1.6 Transition impact (continued)

Consolidated Balance Sheet at transition date and at 31 December 2022 as restated under IFRS 17 and as previously reported under IFRS 4 is presented below.

IFRS 17 (restated) 31 December 2022 (€000) IFRS 17 (restated) 1 January 2022 (€000) IFRS 4 (as previously presented) 31 December 2022 (€000) IFRS 4 (as previously presented) 1 January 2022 (€000)
Assets
Cash and balances with central banks 9,567,258 9,230,883 9,567,258 9,230,883
Loans and advances to banks 204,811 291,632 204,811 291,632
Derivative financial assets 48,153 6,653 48,153 6,653
Investments at FVPL 190,209 199,194 190,209 199,194
Investments at FVOCI 467,375 748,695 467,375 748,695
Investments at amortised cost 2,046,119 1,191,274 2,046,119 1,191,274
Loans and advances to customers 9,953,252 9,836,405 9,953,252 9,836,405
Life insurance business assets attributable to policyholders 542,321 551,797 542,321 551,797
Prepayments, accrued income and other assets 609,054 583,777 639,765 616,219
Stock of property 1,041,032 1,111,604 1,041,032 1,111,604
Investment properties 85,099 117,745 85,099 117,745
Deferred tax assets 227,934 265,942 227,521 265,481
Property and equipment 253,378 252,130 253,378 252,130
Intangible assets 52,546 54,144 168,322 184,034
Non-current assets and disposal groups held for sale - 358,951 - 358,951
Total assets 25,288,541 24,800,826 25,434,615 24,962,697
Liabilities
Deposits by banks 507,658 457,039 507,658 457,039
Funding from central banks 1,976,674 2,969,600 1,976,674 2,969,600
Derivative financial liabilities 16,169 32,452 16,169 32,452
Customer deposits 18,998,319 17,530,883 18,998,319 17,530,883
Insurance contract liabilities 597,981 622,398 679,952 736,201
Accruals, deferred income, other liabilities and other provisions 381,193 358,090 384,004 361,977
Provisions for pending litigations, claims, regulatory and other matters 127,607 104,108 127,607 104,108
Debt securities in issue 297,636 302,555 297,636 302,555
Subordinated liabilities 302,104 340,220 302,104 340,220
Deferred tax liabilities 34,634 39,817 43,822 46,435
Total liabilities 23,239,975 22,757,162 23,333,945 22,881,470
Equity
Share capital 44,620 44,620 44,620 44,620
Share premium 594,358 594,358 594,358 594,358
Revaluation and other reserves 76,939 99,541 178,240 213,192
Retained earnings 1,090,349 1,062,711 1,041,152 986,623
Equity attributable to the owners of the Company 1,806,266 1,801,230 1,858,370 1,838,793
Other equity instruments 220,000 220,000 220,000 220,000
Non-controlling interests 22,300 22,434 22,300 22,434
Total equity 2,048,566 2,043,664 2,100,670 2,081,227
Total liabilities and equity 25,288,541 24,800,826 25,434,615 24,962,697

257

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Annual Financial Report 2023
Notes to the Consolidated Financial Statements

  1. Summary of accounting policies (continued)
    2.2 Accounting policies and changes in accounting policies and disclosures (continued)
    2.2.1 New and amended standards and interpretations (continued)
    2.2.1.6 Transition impact (continued)

Transition impact on the Consolidated Balance Sheet at 1 January 2022

The adjustments to the Group's balance sheet at 1 January 2022 arising on the adoption of IFRS 17 are presented below.

Balance IFRS 4 (€000) Removal of PVIF and IFRS 4 assets and liabilities (€000) IFRS 17 fulfilment cash flows incl. Risk adjustment* (€000) IFRS 17 CSM (€000) Tax effect (€000) Other (€000) Balance IFRS 17 (€000) Total movements (€000)
Assets
Prepayments, accrued income and other assets 616,219 (70,121) 37,676 - - 3 583,777 (32,442)
Deferred tax assets 265,481 - - - 461 - 265,942 461
Intangible assets 184,034 (129,890) - - - - 54,144 (129,890)
All other assets 23,896,963 - - - - - 23,896,963 -
Total assets 24,962,697 (200,011) 37,676 - 461 3 24,800,826 (161,871)
Liabilities
Insurance contract liabilities 736,201 (736,201) 578,667 43,731 - - 622,398 (113,803)
Accruals, deferred income, other liabilities and other provisions 361,977 (4,166) - - - 279 358,090 (3,887)
Deferred tax liabilities 46,435 - - - (6,618) - 39,817 (6,618)
All other liabilities 21,736,857 - - - - - 21,736,857 -
Total liabilities 22,881,470 (740,367) 578,667 43,731 (6,618) 279 22,757,162 (124,308)

* includes reinsurance assets and liabilities adjustments

Transition drivers

Removal of PVIF and IFRS 4 assets and liabilities
The present value of in-force business ('PVIF') which was previously reported under IFRS 4 within 'Intangible assets' and that arose from the upfront recognition of future profits associated with in-force insurance contracts, is no longer recognized under IFRS 17. The estimated future profits are included in the measurement of the insurance contract liability as the contractual service margin ('CSM'), representing the unearned profit, which will be gradually recognized over the duration of a contract. Other IFRS 4 insurance assets and insurance contract liabilities were removed on transition, and replaced with IFRS 17 insurance assets and liabilities.

Recognition of the IFRS 17 fulfilment cash flows and risk adjustment
The measurement of insurance contract liabilities under IFRS 17 is based on groups of insurance contracts and includes a liability for fulfilling the contractual obligations associated with the insurance contract, such as premiums, expenses, insurance benefits and claims. These are recorded within the fulfilment cash flow component of the insurance contract liability, together with the risk adjustment.

Recognition of the IFRS 17 CSM
In contrast to IFRS 4 accounting, where profits were recognised upfront, under IFRS 17 they are deferred within the CSM which is systematically recognized in revenue, as services are provided over the coverage period of groups of insurance contracts.

Tax effect
The removal of deferred tax liability primarily results from the removal of the associated PVIF intangible, and new deferred tax assets and liabilities are reported, where appropriate, on temporary differences between the new IFRS 17 accounting balances and their associated tax bases.

258

BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

  1. Summary of accounting policies (continued)
    2.2 Accounting policies and changes in accounting policies and disclosures (continued)
    2.2.1 New and amended standards and interpretations (continued)
    2.2.1.6 Transition impact (continued)

Transition impact on the Consolidated Income Statement

A summary of the impact of implementing IFRS 17 on the Group's consolidated income statement for the year ended 31 December 2022 is presented below.# BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.2 Accounting policies and changes in accounting policies and disclosures (continued)

2.2.1 New and amended standards and interpretations (continued)
2.2.1.6 Transition impact (continued)

IAS 1 Presentation of Financial Statements and IFRS Practice Statement 2: Disclosure of Accounting policies (amendments)

The amendments to IAS 1 require companies to disclose their material accounting policy information rather than their significant accounting policies. The amendments to IFRS Practice Statement 2 provide guidance on how to apply the concept of materiality to accounting policy disclosures. The amendments did not have an impact on the financial position and results of the Group during the year ended 31 December 2023.

IAS 8 Accounting Policies, Changes in Accounting Estimates and Errors: Definition of Accounting Estimates (amendments)

The amendments introduce the definition of accounting estimates and include other amendments to IAS 8 to help entities distinguish changes in accounting estimates from changes in accounting policies. The amendments did not have an impact on the financial position and results of the Group during the year ended 31 December 2023.

IAS 12 Income Taxes: Deferred Tax related to Assets and Liabilities arising from a Single Transaction (amendments)

The amendments require companies to recognise deferred tax on transactions that, on initial recognition, give rise to equal amounts of taxable and deductible temporary differences. The amendments typically apply to transactions such as leases for the lessee and decommissioning obligations. The amendments did not have a significant impact on the financial position and results of the Group during the year ended 31 December 2023.

IAS 12 Income Taxes: International Tax Reform – Pillar Two Model Rules (amendments)

IAS 12 is amended to add the exception to recognising and disclosing information about deferred tax assets and liabilities that are related to tax law enacted or substantively enacted to implement the Pillar Two model rules. An entity is required to separately disclose its current tax expense (income) related to Pillar Two income taxes, in the periods when the legislation is effective. The amendments require, for periods in which Pillar Two legislation is (substantively) enacted but not yet effective, disclosure of known or reasonably estimable information that helps users of financial statements understand the entity's exposure arising from Pillar Two income taxes. To comply with these requirements, an entity is required to disclose qualitative and quantitative information about its exposure to Pillar Two income taxes at the end of the reporting period. Although the Group is operating in jurisdictions where the Pillar Two legislation has not been enacted or substantively enacted at the balance sheet date, the Group discloses known or reasonably estimable information that helps users of financial statements to understand the estimated Group's exposure to Pillar Two income taxes in the Group's annual consolidated financial statements in Note 17. The Group will disclose separately current tax expense/income related to Pillar Two income taxes when it is in effect.

2.3 Standards and Interpretations that are issued but not yet effective

2.3.1 Standards and Interpretations issued by the IASB and adopted by the EU

IFRS 16 Leases: Lease Liability in a Sale and Leaseback (amendments)

The amendment to IFRS 16 Leases specifies the requirements that a seller-lessee uses in measuring the lease liability arising in a sale and leaseback transaction, to ensure the seller-lessee does not recognise any amount of the gain or loss that relates to the right of use it retains. A sale and leaseback transaction involves the transfer of an asset by an entity (the seller-lessee) to another entity (the buyer-lessor) and the leaseback of the same asset by the seller-lessee. The amendment is intended to improve the requirements for sale and leaseback transactions in IFRS 16. It does not change the accounting for leases unrelated to sale and leaseback transactions. The amendment applies retrospectively to annual reporting periods beginning on or after 1 January 2024. Earlier application is permitted. The Group does not expect these amendments to have a material impact on its results and financial position.

IAS 1 Presentation of Financial Statements: classification of Liabilities as Current or Non-current (amendments)

The IASB issued amendments to IAS 1 Presentation of Financial Statements to specify the requirements for classifying liabilities as current or non-current. The amendments clarify: (a) what is meant by a right to defer settlement, (b) that a right to defer must exist at the end of the reporting period and (c) that classification is unaffected by the likelihood that an entity will exercise its deferral right. Terms of a liability that could, at the option of the counterparty, result in its settlement by the transfer of the entity's own equity instruments do not affect its classification as current or non-current if, the entity classifies the option as an equity instrument, recognising it separately from the liability as an equity component of a compound financial instrument. The amendments are effective for annual periods beginning on or after 1 January 2024, with earlier application permitted. The Group does not expect these amendments to have a material impact on its results and financial position.

2.3.2 Standards and Interpretations issued by the IASB but not yet adopted by the EU

IAS 7 Statement of Cash Flows and IFRS 7 Financial Instruments: Disclosures: Supplier Finance Arrangements (amendments)

In response to concerns of the users of financial statements about inadequate or misleading disclosure of financing arrangements, in May 2023, the IASB issued amendments to IAS 7 and IFRS 7 to require disclosure about entity's supplier finance arrangements (SFAs). These amendments require the disclosures of the entity's supplier finance arrangements that would enable the users of financial statements to assess the effects of those arrangements on the entity's liabilities and cash flows and on the entity's exposure to liquidity risk. The purpose of the additional disclosure requirements is to enhance the transparency of the supplier finance arrangements. The amendments do not affect recognition or measurement principles but only disclosure requirements. The new disclosure requirements will be effective for the annual reporting periods beginning on or after 1 January 2024. Earlier application is permitted. The Group does not expect these amendments to have a material impact on its results and financial position.

For the year ended 31 December 2022 IFRS 4 Removal of IFRS 4 and reclassifications IFRS 17 CSM IFRS 17 insurance revenue- other than CSM IFRS 17 insurance expense Net expense from reinsurance Attributable expenses (reclassification to net insurance service result) Tax effect IFRS 17 (restated)
€000 €000 €000 €000 €000 €000 €000 €000 €000
Interest income 428,849 - - - - - - - 428,849
Income similar to interest income 22,119 - - - - - - - 22,119
Interest expense (65,821) - - - 100 - - - (65,721)
Expense similar to interest expense (14,840) - - - - - - - (14,840)
Net interest income 370,307 - - - 100 - - - 370,407
Fee and commission income 202,583 - - - - - - - 202,583
Fee and commission expenses (10,299) - - - - - - - (10,299)
Net foreign exchange gains 31,291 - - - - - - - 31,291
Net gains/(losses) on financial instruments 10,052 (10,666) - - - - - - (614)
Net gains/(losses) on derecognition of financial assets measured at amortised cost 5,235 - - - - - - - 5,235
Net insurance finance income/(expense) and net reinsurance finance income/(expense) - 784 - - - - - - 784
Net insurance service result - - 5,031 130,061 (74,562) - - - 60,530
Net reinsurance service result - - - - - (16,748) - - (16,748)
Income from assets under insurance and reinsurance contracts 114,681 (114,681) - - - - - - -
Expenses from liabilities under insurance and reinsurance contracts (43,542) 43,542 - - - - - - -
Net losses from revaluation and disposal of investment properties (999) - - - - - - - (999)
Net gains on disposal of stock of property 13,970 - - - - - - - 13,970
Other income 16,681 - - - - - - - 16,681
Total operating income 709,960 (81,805) 784 5,031 130,161 (74,562) (16,748) - 672,821
Staff costs (294,361) - - - - 9,207 - (285,154)
Special levy on deposits and other levies/contributions (38,492) - - - - - - (38,492)
Provisions for pending litigations, regulatory and other provisions (net of reversals) (11,880) - - - - - - (11,880)
Other operating expenses (166,365) - - - - 8,449 - (157,916)
Operating profit before credit losses and impairment 198,862 (81,805) 784 5,031 130,161 (74,562) (16,748) 17,656 179,379
Credit losses on financial assets (59,529) - - 442 - - - (59,087)
Impairment net of reversals on non-financial assets (29,549) - - - - - - (29,549)
Profit before tax 109,784 (81,805) 784 5,031 130,603 (74,562) (16,748) 17,656 90,743
Income tax (35,812) - - - - - 77 4,423 (31,312)
Profit after tax for the year 73,972 (81,805) 784 5,031 130,603 (74,562) (16,748) 17,733 59,431

In August 2023, the IASB issued amendments to IAS 21 to help entities assess exchangeability between two currencies and determine the spot exchange rate, when exchangeability is lacking. An entity is impacted by the amendments when it has a transaction or an operation in a foreign currency that is not exchangeable into another currency at a measurement date for a specified purpose. The amendments to IAS 21 do not provide detailed requirements on how to estimate the spot exchange rate. Instead, they set out a framework under which an entity can determine the spot exchange rate at the measurement date. When applying the new requirements, it is not permitted to restate comparative information. Rather, it is required to translate the affected amounts at estimated spot exchange rates at the date of initial application, with an adjustment to retained earnings or to the reserve for cumulative translation differences. The amendments will be effective for annual reporting periods beginning on or after 1 January 2025. Earlier application is permitted. The Group does not expect these amendments to have a material impact on its results and financial position.

2.4 Basis of consolidation

The Consolidated Financial Statements comprise the Consolidated Financial Statements of the Group as at and for the year ended 31 December 2023. The financial statements of the subsidiaries are prepared as of the same reporting date as that of the Company, using consistent accounting policies. Subsidiaries are fully consolidated from the date on which control is transferred to the Group. Specifically, the Group controls an investee only if the Group has:

i. power over an investee (i.e. existing rights that give it the current ability to direct the relevant activities of the investee)
ii. exposure, or rights, to variable returns from its involvement with the investee
iii. the ability to use its power over the investee to affect its returns.

261
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Annual Financial Report 2023
Notes to the Consolidated Financial Statements

  1. Summary of accounting policies (continued)

2.4 Basis of consolidation (continued)

Generally, there is a presumption that a majority of voting rights results in control. To support this presumption and in cases the Group has less than a majority of the voting rights of an investee, the Group considers all relevant facts and circumstances in assessing whether it has power over an investee including any contractual arrangements with the other vote holders, rights arising from other contractual arrangements, and the Group's voting and potential voting rights. The Group re-assesses whether or not it controls an investee if facts indicate that there are changes to any of the three elements of control. Assets, liabilities, income and expenses of subsidiaries acquired or disposed of during the year are included in the Consolidated Financial Statements from the date of acquisition or up to the date of disposal, respectively. Profit or loss and each component of other comprehensive income (OCI) are attributed to the equity holders of the parent of the Group and to the non-controlling interests, even if this results in the non- controlling interests having a deficit balance. Non-controlling interests represent the portion of profit or loss and net assets not held by the Group, directly or indirectly. The non-controlling interests are presented separately in the consolidated income statement and within equity from the Company owners' equity. All intra-group balances and transactions are eliminated on consolidation. A change in the ownership interest of a subsidiary, without loss of control, is accounted for as a transaction between the owners, which affects equity. As a result, no goodwill arises no gain/loss is recognised in the consolidated income statement from such transactions. The foreign exchange differences which relate to the share of non-controlling interests being sold/acquired are reclassified between the foreign currency reserve and non-controlling interests.

2.5 Foreign currency translation

The Consolidated Financial Statements are presented in Euro (€), which is the functional and presentation currency of the Company and its operating subsidiaries in Cyprus. Each subsidiary, overseas branch or subsidiary of the Group determines its own functional currency and items included in the financial statements of each entity are measured using that functional currency. The Group uses the direct method of consolidation and on disposal of a foreign operation, the gain or loss that is reclassified to profit or loss reflects the amount that arises from using this method.

2.5.1 Transactions and balances

Transactions in foreign currencies are recorded using the functional currency rate of exchange ruling at the date of the transaction. Monetary assets and liabilities denominated in foreign currencies are translated at the functional currency rate of exchange ruling at the reporting date. All differences are taken to 'Net foreign exchange gains' in the consolidated income statement, with the exception of differences on foreign currency assets/liabilities that provide a hedge against the net investments in subsidiaries and overseas branches. These differences are recognised in other comprehensive income in the 'Foreign currency translation reserve' until the disposal or liquidation of the net investment, at which time the cumulative amount is reclassified to the consolidated income statement. Non-monetary items that are measured at historic cost in a foreign currency are translated using the exchange rates ruling as at the dates of the initial transactions. Non-monetary items measured at fair value in a foreign currency are translated using the exchange rates ruling at the date when the fair value is determined. The retranslation of non-monetary assets carried at fair value is reported as part of the fair value change.

2.5.2 Subsidiary companies and branches

At the reporting date, the assets and liabilities of subsidiaries (including special purpose entities that the Group consolidates) and branches whose functional currency is other than the Group's presentation currency are translated into the Group's presentation currency at the rate of exchange ruling at the reporting date, and their income statements are translated using the average exchange rates for the year.

262
BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

  1. Summary of accounting policies (continued)

2.5 Foreign currency translation (continued)

2.5.2 Subsidiary companies and branches (continued)

Foreign exchange differences arising on translation are recognised in other comprehensive income in the 'Foreign currency translation reserve'. On disposal or liquidation of a subsidiary or branch, the cumulative amount of the foreign exchange differences relating to that particular overseas operation, is reclassified to the consolidated income statement as part of the profit/loss on disposal/dissolution of subsidiaries.

2.6 Segment reporting

Operating segments are reported in a manner consistent with the internal reporting provided to the chief operating decision-maker. The chief operating decision-maker is the person or group of persons that allocate resources to and assess the performance of the operating segments. The chief operating decision-maker of the Group is the Group Executive Committee.

2.7 Turnover

Group turnover is represented by the Total operating income which comprises of net interest income, net fee and commission income, net foreign exchange gains, net gains/(losses) on financial instruments, net gains/(losses) on derecognition of financial assets measured at amortised cost, net insurance result, net gains/(losses) from revaluation and disposal of investment properties, net gains/(losses) on disposal of stock of property and other income as these are presented in the Consolidated Income Statement and is presented in Note 6.

2.8 Revenue from contracts with customers

The Group recognises revenue when control of the promised goods or services is transferred to customers in return of an amount that reflects the consideration to which the Group expects to be entitled in exchange for those goods or services. The revenue recognition model applies the following five steps:

Step 1: Identify the contract(s) with a customer
Step 2: Identify the performance obligations in the contract
Step 3: Determine the transaction price
Step 4: Allocate the transaction price to the performance obligations in the contract
Step 5: Recognise revenue when (or as) the Group satisfies a performance obligation.

The performance obligation notion in effect represents a promise in a contract with a customer to transfer to the customer either:

(a) a good or service (or a bundle of goods or services) that is distinct; or
(b) a series of distinct goods or services that are substantially the same and that have the same pattern of transfer to the customer.

Contract balances

A contract asset is the right to consideration in exchange for services transferred to the customer. If the Group performs by transferring services to a customer before the customer pays consideration or before payment is due, a contract asset is recognised for the earned consideration that is conditional. Receivables are recorded where the Group provides services to clients, consideration is due immediately upon satisfaction of a point in time service or at the end of a prespecified period for an over the time service. It is the Group's right to an amount of consideration that is unconditional (i.e. only the passage of time is required before payment of the consideration is due). The initial recognition and subsequent measurement of such receivables is disclosed in Notes 2.13 to 2.17.# BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.8 Revenue from contracts with customers (continued)

2.8.1 Fee and commission income

The Group earns fee income from a diverse range of services it provides to its clients. Fee income can be divided into two broad categories:

i. fees earned from services that are provided over a certain period of time, such as asset or portfolio management, custody services and certain advisory services; and
ii. fees earned from point in time services such as executing transactions and brokerage fees (e.g. securities and derivative execution and clearing).

Over time services
For fees earned from services that are provided over a certain period of time revenue is recognised pro-rata over the service period, provided the fees are not contingent on successfully meeting specified performance criteria that are beyond the control of the Group. Costs to fulfil over time services are recorded in the consolidated income statement immediately, because such services are considered to be a series of services that are substantially the same from day to day and have the same pattern of transfer.

Point in time services
For fees earned from providing transaction-type services, revenue is recognised when the service has been completed, provided such fees are not subject to refund or another contingency beyond the control of the Group. Incremental costs to fulfil services provided at a point in time are typically incurred and recorded at the same time as the performance obligation is satisfied and revenue is earned, and are therefore not recognised as an asset, e.g. brokerage commissions. Fee and commission income is measured based on consideration specified in a legally enforceable contract with a customer, excluding amounts such as taxes collected on behalf of third parties. Consideration can include both fixed and variable amounts. Variable consideration includes refunds, discounts and other amounts that are contingent on the occurrence or non-occurrence of a future event. Variable consideration that is contingent on an uncertain event can only be recognised to the extent that it is highly probable that a significant reversal in the amount of cumulative revenue for a contract will not occur.

2.8.2 Dividend income

Dividend income is recognised in the consolidated income statement when the Group's right to receive payment is established, i.e. upon approval by the general meeting of the shareholders.

2.8.3 Rental income

Rental income from investment properties and stock of property is accounted for on a straight-line basis over the period of the lease and is recognised in the consolidated income statement in 'Other income'.

2.8.4 Gains on disposal of investment property

Gains on disposal of investment property are recognised in the consolidated income statement in 'Net gains/(losses) from revaluation and disposal of investment properties' when the buyer accepts delivery and the control of the property is transferred to the buyer.

2.8.5 Gains on disposal of stock of property

Gains on disposal of stock of property are recognised in the consolidated income statement in 'Net gains on disposal of stock of property' when the buyer accepts delivery and the control of the property is transferred to the buyer.

2.9 Recognition of interest income/expense and income/expense similar to interest

The Group calculates interest income/expense by applying the effective interest rate (EIR) to the gross carrying amount of financial assets, unless the asset is credit-impaired. For financial assets and financial liabilities measured at FVPL which accrue interest, the Group follows the principles of the effective interest method with the only difference being the treatment of fees that are integral to the financial asset/financial liabilities. That is, for financial assets and financial liabilities classified at FVPL the fees are recognised as revenue or expense when the instrument is initially recognised and not as part of the EIR calculation.

When a financial asset becomes credit-impaired and is therefore classified as Stage 3, interest income is calculated by applying the EIR to the amortised cost of the financial asset, being the gross carrying amount of the financial asset less any loss allowance. If the financial asset cures and is no longer credit-impaired, the Group reverts to calculating interest income on the gross carrying amount. In such cases, the Group unwinds the discount on the expected credit losses (ECL) through the 'Credit losses on financial assets' line in the consolidated income statement. Interest income on purchased or originated credit-impaired (POCI) financial assets is recognised using the credit adjusted effective interest rate (CAEIR) calculated at initial recognition. The CAEIR is applied on the amortised cost of the financial asset, being the gross carrying amount of the financial asset less any loss allowance. Interest income from financial assets at amortised cost and financial assets at FVOCI is presented within the caption 'Interest income', while interest income on financial instruments at FVPL is presented within the caption 'Income similar to interest income' in the consolidated income statement. Interest expense on financial liabilities at amortised cost is presented within the caption 'Interest expense', while interest expense on financial instruments at FVPL is presented within the caption 'Expense similar to interest expense' in the consolidated income statement. All form part of the 'Net interest income'.

The effective interest rate method
Interest income and expense are recognised in the consolidated income statement by applying the effective interest rate (EIR) for all financial instruments measured at amortised cost and debt instruments at FVOCI. The EIR is the rate that exactly discounts estimated future cash payments or receipts through the expected life of the financial instrument to the gross carrying amount of the financial asset or the amortised cost of the financial liability. The EIR, and therefore the amortised cost of the asset, is calculated by taking into account any discount or premium on acquisition, fees and costs that are an integral part of the EIR. Fees and incremental costs that are directly attributable to loans and advances to customers are also deferred and amortised as part of interest income using the effective interest rate method. For floating-rate financial instruments, periodic re-estimation of cash flows to reflect the movements in the market rates of interest also alters the EIR, but when instruments were initially recognised at an amount equal to the principal, re-estimating the future interest payments does not significantly affect the carrying amount of the asset or the liability. The carrying amount of a financial asset or liability is adjusted if the Group revises its estimates of payments or receipts for reasons other than credit risk. The adjusted carrying amount is calculated based on the original effective interest rate and the change in carrying amount is recorded in 'Net gains/(losses) on financial instruments' for debt securities, or in 'Changes in expected cash flows' component of the 'Credit losses to cover credit risk on loans and advances to customers' for loans and advances to customers included within 'Credit losses on financial assets'.

2.10 Employee benefits

2.10.1 Retirement benefits

The Group operates both defined contribution and defined benefit retirement plans.

Defined contribution plans
The Group recognises obligations in respect of the accounting period in the consolidated income statement. Any unpaid contributions at the reporting date are included as a liability.

Defined benefit plans
The cost of providing benefits for defined benefit plans is estimated separately for each plan using the Projected Unit Credit Method of actuarial valuation. The defined benefit asset or liability comprises the present value of the defined benefit obligations (using a discount rate based on high quality corporate bonds), reduced by the fair value of plan assets out of which the obligations are to be settled. Plan assets are assets that are held by a funded plan or qualifying insurance policies. Any net defined benefit surplus is limited to the present value of available refunds and reductions in future contributions to the plan. Fair value is based on market price information and in the case of quoted securities it is the published bid price. The net charge to the consolidated income statement mainly comprises the service costs and the net interest on the net defined benefit asset or liability, and is presented in staff costs. Service costs comprise current service costs, past service costs, gains and losses or curtailments and non routine settlements.# Re measurements, comprising actuarial gains and losses, the effect of the asset ceiling (excluding net interest), and the return on plan assets (excluding net interest), are recognised immediately on the consolidated balance sheet with a corresponding debit or credit in other comprehensive income. Re-measurements are not reclassified to profit or loss in subsequent periods. Actuarial gains and losses comprise experience adjustments (the effects of differences between the previous actuarial assumptions and what has actually occurred), as well as the effects of changes in actuarial assumptions.

2.10.2 Short term employee benefits

Short term employee benefits, such as salaries and other benefits, are accounted for on an accrual basis over the period during which employees have provided services. Bonuses are recognised to the extent that the Group has a legal or constructive obligation to its employees that can be measured reliably.

2.10.3 Exit cost benefits

Exit cost benefits refer to termination benefits and are recognised as an expense at the earlier of when the Group can no longer withdraw the offer of those benefits and when the Group recognises costs for a restructuring under IAS 37 Provisions, Contingent Liabilities and Contingent Assets, which includes the payment of termination benefits. For termination benefits payable as a result of an employee's decision to accept an offer of voluntary redundancy, which is not within the scope of IAS 37 Provisions, Contingent Liabilities and Contingent Assets, the Group recognises the expense at the earlier of when the employee accepts the offer and when a restriction on the Group's ability to withdraw the offer takes effect.

2.11 Tax

Current income tax and deferred tax

Tax on income is provided in accordance with the fiscal regulations and rates which apply in the countries where the Group operates and is recognised as an expense in the period in which the income arises. Deferred tax is provided using the liability method. Current income tax assets and liabilities are measured at the amount expected to be recovered from or paid to the tax authorities. Current income tax and deferred tax relating to items recognised directly in equity is recognised directly in equity.

266 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.11 Tax (continued)

Deferred tax liabilities are recognised for taxable temporary differences between the tax basis of assets and liabilities and their carrying amounts at the reporting date, which will give rise to taxable amounts in future periods. Deferred tax liabilities are recognised for taxable temporary differences associated with investments in subsidiary and associate companies and branches, except where the timing of the reversal of the temporary differences can be controlled and it is probable that the temporary differences will not reverse in the foreseeable future.

Deferred tax assets are recognised for deductible temporary differences and carry-forward of unutilised tax losses to the extent that it is probable that taxable profit will be available, against which the deductible temporary differences and carry-forward of unutilised tax losses can be utilised. The carrying amount of deferred tax assets is reviewed at each reporting date and reduced to the extent that it is no longer probable that sufficient taxable profit will be available to utilise all or part of the deductible temporary differences or tax losses. Unrecognised deferred tax assets are reassessed at each reporting date and are recognised to the extent that it has become probable that future taxable profit will allow the deferred tax asset to be recovered.

Deferred tax assets and liabilities are measured at the amount that is expected to be paid to or recovered from the tax authorities, after taking into account the tax rates and legislation that have been enacted or substantially enacted by the reporting date.

The deferred tax assets arising from specific tax losses and which are subject to the Income Tax Law Amendment 28 (I) of 2019, are accounted for on the same basis as other deferred tax assets and can be converted into tax credits. These tax losses are converted into 11 equal annual instalments and each instalment could be claimed as a deductible expense in the determination of the taxable income for the relevant year. Any amount of the annual instalment not utilised is converted into a tax credit and can be utilised in the tax year following the tax year to which this tax credit relates to. Any unutilised tax credit in the relevant year is converted into a receivable from the Cyprus Government. Further details are disclosed in Note 17.

Current and deferred tax assets and liabilities are offset when they arise from the same tax reporting entity and relate to the same tax authority and when the legal right to offset exists.

Indirect Tax

Value Added Tax (VAT)

Expenses and assets are recognised net of the amount of VAT, except:
i. when the VAT incurred on a purchase of assets or services is not recoverable from the tax authorities, in which case, the VAT suffered is recognised as part of the cost of acquisition of the asset or as part of the expense item, as applicable.
ii. when receivables and payables are stated with the amount of VAT charged.

The amount of VAT recoverable from, or payable to the tax authorities, is included as part of receivables or payables in the consolidated balance sheet.

2.12 Financial instruments - initial recognition

2.12.1 Date of recognition

'Balances with central banks', 'Loans and advances to banks', 'Loans and advances to customers', 'Deposits by banks', 'Funding from central banks' and 'Customer deposits' are recognised when cash is received by the Group or advanced to the borrowers. All other financial assets and financial liabilities are initially recognised on the trade date. Purchases or sales of financial assets, where delivery is required within a time frame established by regulations or by market convention, are also recognised on the trade date, i.e. the date that the Group commits to purchase or sell the asset. Derivatives are also recognised on a trade date basis.

2.12.2 Initial recognition and measurement of financial instruments

The classification of financial assets on initial recognition depends on their contractual terms and the business model for managing the instruments, as described in Note 2.13. All financial instruments are measured initially at their fair value plus, in the case of financial assets and liabilities not measured at FVPL, any directly attributable incremental costs of acquisition or issue.

267 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.12 Financial instruments - initial recognition (continued)

2.12.2 Initial recognition and measurement of financial instruments (continued)

When the fair value of financial instruments at initial recognition differs from the transaction price, the Group accounts for the Day 1 profit or loss, as described in Note 2.12.3 below.

2.12.3 Day 1 profit or loss

When the transaction price of the instrument differs from the fair value at origination and the fair value is based on a valuation technique using only inputs observable in market transactions, the Group recognises the difference between the transaction price and fair value in 'Net gains/(losses) on financial instruments' caption. In the cases, where the fair value is based on models for which some of the inputs are not observable, the difference between the transaction price and the fair value is deferred and is only recognised in profit or loss when the inputs become observable, or when the instrument is derecognised.

2.12.4 Measurement categories of financial assets and financial liabilities

Financial assets are measured either at amortised cost, FVOCI or FVPL. The Group classifies and measures its derivatives and trading portfolios at FVPL. The Group may designate financial instruments at FVPL, if doing so eliminates or significantly reduces measurement or recognition inconsistencies.

Financial liabilities, other than loan commitments and financial guarantees are measured at amortised cost or at FVPL when they are held for trading or relate to derivative instruments.

2.13 Classification and measurement of financial assets and financial liabilities

The classification and measurement of financial assets depends on how these are managed as part of the business models the Group operates and their contractual cash flow characteristics (whether the cash flows represent solely payments of principal and interest (SPPI).

Business model assessment

The Group assesses the business model at a portfolio level. The portfolio level is determined at the aggregation level that reflects how the Group manages its financial assets and the business model is based on observable factors which include:
i. How the performance of the business model and the financial assets held within that business model are evaluated and reported to the Group's key management personnel;
ii. The risks that affect the performance of the business model (and the financial assets held within that business model) and, in particular, the way in which those risks are managed;
iii. How managers of the business are compensated (for example, whether the compensation is based on the fair value of the assets managed or on the contractual cash flows collected);
iv. The expected frequency, value and timing of sales are also important aspects of the Group's assessment.# BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.13 Classification and measurement of financial assets and financial liabilities (continued)

If cash flows after initial recognition are realised in a way that is different from the Group's original expectations, the Group does not change the classification of the remaining financial assets held in that business model, but incorporates such information when assessing newly originated or newly purchased financial assets going forward. Contractual cash flows characteristics test (SPPI assessment) The Group assesses whether the individual financial assets' cash flows represent solely payments of principal and interest on the principal amount outstanding at origination (SPPI test). For the purposes of this assessment, principal is defined as the fair value of the financial asset on initial recognition and may change over the life of the financial asset (for example, if there are repayments of principal or amortisation of the premium/discount). Interest is defined as consideration for the time value of money, for the credit risk associated with the principal amount outstanding during a particular period of time and for other basic lending risks and costs (e.g. liquidity risk and administrative costs), as well as a profit margin.

In assessing whether contractual cash flows are SPPI, the Group applies judgement and considers the terms that could change the contractual cash flows so that they would not meet the condition for SPPI, and be inconsistent to a basic lending arrangement, including: (i) contingent and leverage features, (ii) interest rates which are beyond the control of the Group or variable interest rate consideration, (iii) features that could modify the time value of money, (iv) prepayment and extension options, (v) non-recourse arrangements, and (vi) convertibility features. Where the contractual terms of a financial asset introduce a more than de-minimis exposure to risks or volatility that are inconsistent with a basic lending arrangement, the related financial asset will be measured at FVPL.

2.13.1 Derivative financial instruments

Derivatives are recorded at fair value and classified as assets when their fair value is positive and as liabilities when their fair value is negative. Subsequently, derivatives are measured at fair value. Revaluations of trading derivatives are included in the consolidated income statement in 'Net foreign exchange gains' in the case of currency derivatives and in 'Net gains/(losses) on financial instruments' in the case of all other derivatives. Interest income and expense are included in the 'Income similar to interest income' and 'Expense similar to interest expense' captions respectively in the consolidated income statement.

An embedded derivative is a component of a hybrid instrument that also includes a non-derivative host contract with the effect that some of the cash flows of the combined instrument vary in a way similar to a stand-alone derivative. For hybrid contracts where the host contract is a financial asset within the scope of IFRS 9, the classification and measurement criteria are based on the business model and SPPI assessment as described in the classification of financial assets section of Note 2.13 and applied to the entire hybrid instrument.

Derivatives embedded in financial liabilities and non-financial host contracts, are treated as separate derivatives and recorded at fair value if their economic characteristics and risks are not closely related to those of the host contract, and the host contract is not itself measured at fair value with revaluation recognised in the consolidated income statement. The embedded derivatives separated from the host are carried at fair value, with revaluations recognised in 'Net gains/(losses) on financial instruments' in the consolidated income statement. The host contract is accounted for in accordance with the relevant standards.

2.13.2 Financial assets measured at amortised cost

Financial assets are measured at amortised cost if they meet both of the following conditions:
i. The financial asset is held within a business model with the objective to hold financial assets in order to collect contractual cash flows;
ii. The contractual terms of the financial asset give rise on specified dates to cash flows that are SPPI on the principal amount outstanding.

This classification relates to cash and balances with central banks, loans and advances to banks, loans and advances to customers that pass the SPPI test, debt securities held under the 'Hold to collect' business model and other financial assets that pass the SPPI test.

After their initial recognition, financial instruments measured at amortised cost are measured at amortised cost using the effective interest rate method, less allowances for expected credit losses (ECL). Amortised cost is calculated by taking into account any discount or premium on acquisition and fees that are an integral part of the effective interest rate. The amortisation is included in 'Interest income' in the consolidated income statement. The losses arising from impairment are recognised in the consolidated income statement in 'Credit losses on financial assets'.

2.13.3 Debt instruments measured at FVOCI

Debt instruments are measured at FVOCI if they meet both of the following conditions:
i. The financial asset is held within a business model the objective of which is achieved by both collecting contractual cash flows and selling financial assets;
ii. The contractual terms of the financial asset give rise on specified dates to cash flows that are SPPI on the principal amount outstanding.

This classification relates to debt securities held under the 'Hold to collect and sell' business model that pass the SPPI test.

FVOCI debt instruments are subsequently measured at fair value with gains and losses due to changes in fair value recognised directly in other comprehensive income in the 'Net gains/(losses) on investments in debt instruments measured at FVOCI' caption. Upon derecognition of these instruments, any accumulated balances in other comprehensive income are reclassified to the consolidated income statement and reported within 'Net gains/(losses) on financial instruments' caption. The interest income, foreign exchange differences and ECL are recognised in the consolidated income statement in the respective lines in the same manner as for financial assets at amortised cost.

2.13.4 Financial assets or financial liabilities held for trading

Financial assets or financial liabilities held for trading represent assets and liabilities acquired or incurred principally for the purpose of selling or repurchasing them in the near term and are recognised in the consolidated balance sheet at fair value. Changes in the fair value are recognised in 'Net gains on financial instruments' in the consolidated income statement. Interest income and expense are included in the captions 'Income similar to interest income' and 'Expense similar to interest expense' respectively in the consolidated income statement according to the terms of the relevant contract, while dividend income is recognised in 'Other income' when the right to receive payment has been established. This classification relates to debt and equity instruments that have been acquired principally for the purposes of sale or repurchase in the near term.

2.13.5 Financial assets or financial liabilities at FVPL

Financial assets and financial liabilities, other than those held for trading, classified in this category are those that are designated by management on initial recognition or are mandatorily required to be measured at fair value under IFRS 9. Management only designates an instrument at FVPL at initial recognition when one of the following criteria are met: (a) the designation eliminates or significantly reduces the inconsistency that would otherwise arise from the measurement of the assets or liabilities or the recognition of gains or losses on them on a different basis, or (b) the liabilities are part of a group of financial liabilities or financial assets and financial liabilities which are managed and their performance is evaluated on a fair value basis, in accordance with a documented risk management or investment strategy, or (c) the liabilities contain an embedded derivative, unless the embedded derivative does not significantly modify the cash flows of the instrument or it is clear, with little or no analysis, that the embedded derivative could not be separated. Such designation is determined on an instrument-by-instrument basis.

Assets held under unit-linked insurance contracts, certain non-linked insurance contracts and investment contracts issued by insurance subsidiaries are designated at FVPL. Financial assets mandatorily classified at FVPL include certain loans and advances to customers, certain investment fund holdings and other securities for which the contractual cash flows do not meet the SPPI test, or the financial assets are part of a portfolio held within a business model under which they are managed and their performance is evaluated on a fair value basis.

Financial assets and financial liabilities at FVPL are recorded in the consolidated balance sheet at fair value.## 2. Summary of accounting policies (continued)

2.13 Classification and measurement of financial assets and financial liabilities (continued)

Changes in the fair value are recognised in 'Net gains/(losses) on financial instruments' in the consolidated income statement. Interest income and expense are included in the captions 'Income similar to interest income' and 'Expense similar to interest expense' respectively in the consolidated income statement. Dividend income is recognised in 'Other income' in the consolidated income statement when the right to receive payment has been established.

2.13.6 Equity instruments measured at FVOCI

At initial recognition, the Group can make an irrevocable election to classify an investment in an equity instrument at FVOCI, when that meets the definition of Equity under IAS 32 Financial Instruments: 'Presentation', and is not held for trading. Such classification is determined on an instrument-by-instrument basis. Fair value gains and losses on these equity instruments are recognised in OCI and are not recycled to profit or loss upon derecognition, but are transferred directly to retained earnings. Dividends on equity investments are recognised in the consolidated income statement and reported within 'Other Income' when the right to receive payment has been established, except when the Group benefits from such proceeds as a recovery of part of the cost of the instrument, in which case it is recorded in OCI. Equity instruments measured at FVOCI are not subject to an impairment assessment.

2.13.7 Debt securities in issue and Subordinated liabilities

Debt securities in issue and Subordinated liabilities are initially measured at the fair value of the consideration received, net of any issue costs. They are subsequently measured at amortised cost using the effective interest rate method, in order to amortise the difference between the cost at inception and the redemption value, over the period to the earliest date that the Group has the right to redeem the loan stock. Interest on debt securities in issue and subordinated liabilities is included in 'Interest expense' in the consolidated income statement.

2.13.8 Other financial liabilities

Other financial liabilities include 'Customer deposits', 'Deposits by banks', 'Funding from central banks' and other financial liabilities. Financial liabilities are recognised when the Group enters into the contractual provisions of the arrangements with counterparties, which is generally on trade date, and initially measured at fair value, which is normally the consideration received, net of directly attributable transaction costs incurred. Subsequent measurement of other financial liabilities is at amortised cost, using the effective interest method.

2.13.9 Determination of fair value - Valuation techniques

The following is a description of the determination of fair value for financial instruments which are recorded at fair value and for financial instruments which are not measured at fair value but for which fair value is disclosed, using valuation techniques. These incorporate the Group's estimate of assumptions that a market participant would make when valuing the instruments.

Derivative financial instruments

Derivative financial instruments valued using a valuation technique with market observable inputs are mainly interest rate swaps, currency swaps, currency rate options, forward foreign exchange rate contracts and interest rate collars. The most frequently applied valuation techniques include forward pricing and swap models, using present value calculations. The models incorporate various inputs including, foreign exchange spot and forward rates and interest rate curves.

271 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements 2. Summary of accounting policies (continued) 2.13 Classification and measurement of financial assets and financial liabilities (continued) 2.13.9 Determination of fair value - Valuation techniques (continued)

Credit Valuation Adjustments (CVA) and Debit Valuation Adjustments (DVA)

The CVA and DVA are incorporated into derivative valuations to reflect the impact on fair value of counterparty risk and BOC PCL's own credit quality respectively. The Group calculates the CVA by applying the PD of the counterparty, conditional on the non-default of the Group, to the Group's expected positive exposure to the counterparty and multiplying the result by the loss expected in the event of default. Conversely, the Group calculates the DVA by applying BOC PCL's PD, conditional on the non-default of the counterparty, to the expected positive exposure of the counterparty to the Group and multiplying the result by the loss expected in the event of default. The expected exposure of derivatives is calculated as per the CRR and takes into account the netting agreements where they exist. A standard Loss Given Default (LGD) assumption in line with industry norm is adopted. Alternative LGD assumptions may be adopted when both the nature of the exposure and the available data support this. The Group does not hold any significant derivative instruments which are valued using a valuation technique with significant non-market observable inputs.

Investments at FVPL, investments at FVOCI and investments at amortised cost

Investments which are valued using a valuation technique or pricing models, primarily consist of unquoted equity securities and debt securities. These assets are valued using valuation models which sometimes only incorporate market observable data and at other times use both observable and non-observable data. The rest of the investments are valued using quoted prices in active markets.

Loans and advances to customers

The fair value of loans and advances to customers is based on the present value of expected future cash flows. Future cash flows have been based on the future expected loss rate per loan portfolio, taking into account expectations for the credit quality of the borrowers. The discount rate includes components that capture the risk-free rate per currency, funding cost, servicing cost and the cost of capital, considering the risk weight of each loan.

Customer deposits

The fair value of customer deposits is determined by calculating the present value of future cash flows. The discount rate takes into account current market rates and the credit profile of BOC PCL. The fair value of deposits repayable on demand and deposits protected by the Deposit Protection Guarantee Scheme are approximated by their carrying values.

Loans and advances to banks

Loans and advances to banks with maturity over one year are discounted using an appropriate risk-free rate plus the appropriate credit spread. For short-term lending, the fair value is approximated by the carrying value.

Reverse repurchase agreements

Fair values of reverse repurchase agreements that are held on a non-trading basis are determined by calculating the present value of future cash flows. The cashflows are discounted using an appropriate risk free rate plus the appropriate credit spread.

Deposits by banks and funding from central banks

Deposits by banks and funding from central banks with maturity over one year are discounted using an appropriate risk-free rate plus the appropriate credit spread. For short-term funding, the fair value is approximated by the carrying value.

Debt securities in issue and Subordinated liabilities

Debt securities and subordinated liabilities issuances are traded in an active market with quoted prices. Further details on the fair value of assets and liabilities are disclosed in Note 22.

272 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements 2. Summary of accounting policies (continued)

2.14 Reclassification of financial assets and liabilities

The Group does not reclassify its financial assets subsequent to their initial recognition, apart from exceptional circumstances in which the Group changes its business model for managing financial assets and acquires, disposes of, or terminates a business line. Reclassification is applied prospectively from the reclassification date, which is the first day of the first reporting period following the change in business model that results in the reclassification. Any previously recognised gains, losses or interest are not restated. Financial liabilities are never reclassified.

2.15 Derecognition of financial assets and financial liabilities

2.15.1 Financial assets

A financial asset (or, where applicable, a part of a financial asset or part of a group of similar financial assets) is derecognised when the contractual rights to the cash flows from the financial asset have expired. The Group also derecognises a financial asset if it has both transferred the financial asset and the transfer qualifies for derecognition. The Group transfers a financial asset if, and only if, either:
i. The Group transfers its contractual rights to receive cash flows from the financial asset; or
ii. The Group retains the rights to the cash flows, but assumes an obligation to pay the received cash flows in full without material delay to a third party under a 'pass-through' arrangement.

A transfer only qualifies for derecognition if either:
i. The Group transfers substantially all the risks and rewards of the asset; or
ii. The Group neither transfers nor retains substantially all the risks and rewards of the asset, but it transfers control of the asset.

2.15.2 Financial liabilities

A financial liability is derecognised when the obligation under the liability is discharged, cancelled or expired. Modifications to, and exchanges of, financial liabilities are treated as extinguishments and derecognised, when the revised terms are substantially different to the original term. The difference between the carrying amount of the original financial liability and the consideration paid is recognised in profit or loss.## 2. Summary of accounting policies (continued)

2.16 Modification of financial assets

The contractual terms of a financial asset may be modified due to various reasons, either due to commercial renegotiations or as a response to a borrower's financial difficulties (forborne modified loans) with a view to maximise recovery. In the event that the terms and conditions of a financial asset are renegotiated or otherwise modified, the Group considers whether the modification results in derecognition of the existing financial asset and the recognition of a new financial asset. A derecognition of a financial asset (or part of a financial asset) and a recognition of a new financial asset would occur where there has been a substantial modification on the revised terms to the original cash flows. Judgement is required to assess whether a change in the contractual terms is substantial enough to lead to derecognition. The Group considers a series of factors of both qualitative and quantitative nature when making such judgements on a modification in the contractual cash flows, including change in the currency, change in counterparty, introduction of substantially different terms such as addition of equity conversion features, changes in the legal framework and other.

Where the modification does not result in derecognition, the Group recognises a modification gain or loss, based on the difference between the modified cash flows discounted at the original EIR and the existing gross carrying value of the financial asset. The financial asset continues to be subject to the same assessments for significant increase in credit risk relative to initial recognition and credit-impairment. A modified financial asset will transfer out of Stage 3 if the conditions that led to it being identified as credit- impaired, as defined in Note 2.17.2, are no longer present. A modified financial asset will transfer out of Stage 2 when it no longer meets the criteria for significant increase in credit risk such as it satisfies relative thresholds, which are based on changes in its lifetime probability of default (PD), days past due are not considered to be forborne, and other considerations. The financial asset continues to be monitored for significant increases in credit risk and credit impairment.

Where the modification results in derecognition, the new financial asset is classified at amortised cost or FVOCI and an assessment is performed on whether it should be classified as Stage 1 or POCI for ECL measurement. For the purposes of assessing significant increases in credit risk, the date of initial recognition for the new financial asset is the date of the modification.

2.17 Impairment of financial assets

2.17.1 Overview of ECL principle

The Group uses a forward looking ECL model, requiring judgement, estimates and assumptions in determining the level of ECL. ECL is recorded for all financial assets measured at amortised cost and FVOCI, lease receivables, loan commitments and financial guarantee contracts. Equity instruments are not subject to impairment. At initial recognition, impairment allowance (or provision in the case of commitments and guarantees) is required for ECL resulting from default events that are possible within the next 12 months (12-month ECL), unless assets are deemed as POCI whereby the ECL is measured on a lifetime basis. In the event of a significant increase in credit risk since initial recognition, impairment allowance is required resulting from all possible default events over the expected life of the financial instrument (lifetime ECL). The Group's policies for determining if there has been a significant increase in credit risk are set out in Note 2.17.3.

The Group categorises its financial assets into Stage 1, Stage 2, Stage 3 and POCI for ECL measurement as described below:

  • Stage 1: Financial assets which did not have a significant increase in credit risk since initial recognition are considered to be Stage 1 and 12-month ECL is recognised.
  • Stage 2: Financial assets that are considered to have experienced a significant increase in credit risk since initial recognition are considered to be Stage 2 and lifetime ECL is recognised.
  • Stage 3: Financial assets which are considered to be credit-impaired (refer to following section of the note on how the Group defines credit-impaired and default) and lifetime ECL is recognised.
  • POCI: These are purchased or originated financial assets that are credit-impaired on initial recognition. POCI assets include loans purchased or originated at a deep discount that reflects incurred credit losses. Changes in lifetime ECL since initial recognition are recognised until a POCI loan is derecognised.

ECL is recognised in profit or loss with a corresponding ECL allowance reported as a decrease in the carrying value of financial assets measured at amortised cost on the balance sheet. For financial assets measured at FVOCI the carrying value is not reduced, but the accumulated amount of impairment allowance is recognised in OCI. For off-balance sheet instruments, accumulated provisions for ECL are reported in 'Accruals, deferred income, other liabilities and other provisions', except in the case of loan commitments where ECL on the loan commitment is recognised together with the loss allowance of the relevant on balance-sheet exposure, as the Group cannot separately identify the ECL on the loan commitment from those on the on-balance sheet exposure component.

ECL for the period is recognised within the consolidated income statement in 'Credit losses on financial assets' and further analysed in Note 16 in 'Credit losses to cover credit risk on loans and advances to customers' for loans and advances to customers and loan commitments and financial guarantees and in 'Credit losses of other financial instruments' for all other financial instruments.

2.17.2 Credit impaired and definition of default

Loans and advances to customers, loan commitments and financial guarantees

The Group considers loans and advances to customers that meet the non-performing exposure (NPE) definition as per the European Banking Authority (EBA) standards to be in default and hence Stage 3 (credit-impaired). Therefore such loans have ECL calculated on a lifetime basis and are considered to be in default for credit risk management purposes.

As per the EBA standards and European Central Bank's (ECB) Guidance to Banks on Non-Performing Loans (which was published in March 2017), NPEs are defined as those exposures that satisfy one of the following conditions:

(i) The borrower is assessed as unlikely to pay its credit obligations in full without the realisation of the collateral, regardless of the existence of any past due amount or of the number of days past due.
(ii) Defaulted or impaired exposures as per the approach provided in the Capital Requirement Regulation (CRR), which would also trigger a default under specific credit adjustment, diminished financial obligation and obligor bankruptcy.
(iii) Material exposures as set by the Central Bank of Cyprus (CBC), which are more than 90 days past due.
(iv) Performing forborne exposures under probation for which additional forbearance measures are extended.
(v) Performing forborne exposures previously classified as NPEs that present more than 30 days past due within the probation period.

From 1 January 2021 two regulatory guidelines came into force that affect NPE classification and Days-Past-Due calculation. More specifically, these are the RTS on the Materiality Threshold of Credit Obligations Past- Due (EBA/RTS/2016/06), and the Guideline on the Application of the Definition of Default under article 178 (EBA/RTS/2016/07). The Days-Past-Due (DPD) counter begins counting DPD as soon as the arrears or excesses of an exposure reach the materiality threshold (rather than as of the first day of presenting any amount of arrears or excesses). Similarly, the counter will be set to zero when the arrears or excesses drop below the materiality threshold. Payments towards the exposure that do not reduce the arrears/excesses below the materiality threshold, will not impact the counter.

For retail debtors, when a specific part of the exposures of a customer that fulfils the NPE criteria set out above is greater than 20% of the gross carrying amount of all on balance sheet exposures of that customer, then the total customer exposure is classified as non-performing; otherwise only the specific part of the exposure is classified as non-performing. For non-retail debtors, when an exposure fulfils the NPE criteria set out above, then the total customer exposure is classified as non-performing.

Material arrears/excesses are defined as follows:

i. Retail exposures: Total arrears/excess amount greater than €100
ii. Exposures other than retail: Total arrears/excess amount greater than €500 and the amount in arrears/excess is at least 1% of the customer's total exposure.

The definitions of credit-impaired and default are aligned so that stage 3 represents loans which are considered defaulted or otherwise credit-impaired. Exposures are classified as forborne when concessions are made to debtors who are facing or about to face financial difficulties and cannot meet their contractual obligations.# Summary of accounting policies (continued)

2.17 Impairment of financial assets (continued)

2.17.2 Credit impaired and definition of default (continued)

Non-performing forborne exposures cease to be considered as NPEs and in such case are transferred out of Stage 3, only when all of the following conditions are met:

i. The extension of forbearance measures does not lead to the recognition of impairment or default.
ii. A period of one year has passed since the latest of the following events:
a. The restructuring date
b. The date the exposure was classified as non-performing
c. The end of the grace period included in the restructuring arrangements.
iii. Following the forbearance measures and according to the post-forbearance conditions, there is no past due amount or concerns regarding the full repayment of the exposure.
iv. No Unlikely-to-Pay criteria exist for the debtor.
v. The debtor has made post-forbearance payments of a non-insignificant amount of capital (different capital thresholds exist according to the facility type).

Non-performing non-forborne exposures cease to be considered as NPEs only when all of the following conditions are met:

i. At least three months have passed since the date that the conditions for which the exposure was classified as non-performing cease to be met, and within these three months there are no default triggers, and
ii. During the three month period, the behaviour of the obligor should be taken into account, i.e. there are no arrears/excesses and instalments are being repaid normally, and
iii. During the three month period, the financial situation of the obligor should be taken into account, i.e. the financial situation of the obligor has improved, and
iv. During the three month period an Unlikely-to-Pay criteria assessment is carried out and it is assessed that the obligor can fulfil their obligations without resorting to the liquidation of collateral and there are no other Unlikely-to-Pay criteria, and
v. The obligor does not have any amount past due by more than 90 days.

When an account exits Stage 3, it is transferred to Stage 2 for a probationary period of 6 months. At the end of this period, the significant increase in credit risk (SICR) trigger is activated as described in Note 2.17.3 and the loan is either transferred to Stage 1 or remains in Stage 2.

The reversal of previous unrecognised interest on loans and advances to customers that no longer meet Stage 3 criteria is presented in 'Credit losses to cover credit risk on loans and advances to customers' within 'Credit losses on financial assets'.

Debt securities, loans and advances to banks and balances with central banks

Debt securities, loans and advances to banks and balances with central banks are considered defaulted and transferred to Stage 3 if the issuers have failed to pay either interest or principal. Moody's ratings indicate these exposures with a grade C which is the lowest Moody's rating category. In addition, a number of other criteria are considered such as adverse changes in business, financial and economic conditions as well as external market indicators (credit spreads, credit default swap (CDS) prices) in determining whether there has been a significant deterioration in the financial position that could lead to unlikeliness to pay.

2.17.3 Significant increase in credit risk (SICR)

IFRS 9 requires that in the event of a significant increase in credit risk since initial recognition, the calculation basis of the loss allowance would change from 12 month ECL to lifetime ECL. The assessment of whether credit risk has increased significantly since initial recognition is performed at each reporting date, by considering the change in the risk of default occurring over the remaining life of the financial instrument since initial recognition.


276 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.17 Impairment of financial assets (continued)

2.17.3 Significant increase in credit risk (SICR) (continued)

Significant increase in credit risk for loans and advances to customers

Primarily, the Group uses the lifetime probability of default (PD) as the quantitative metric in order to assess transition from Stage 1 to Stage 2 for all portfolios. The Group considers an exposure to have experienced significant increase in credit risk (SICR) by comparing the PD at the reporting date with the PD at initial recognition to compute the relative increase in regards to the corresponding threshold. The threshold has been determined by using statistical analysis on historical information of credit migration exposures on the basis of days past due, for the different segments. The Group applies the thresholds presented in the table below to each portfolio/segment, based on the following characteristics: customer type, product type and rating at origination. The threshold is then assigned to each facility according to the facility's portfolio/segment. The SICR trigger is activated based on the comparison of the ratio of current lifetime PD to the remaining Lifetime PD at origination (PD@O) to the pre-established threshold. If the resulting ratio is higher than the pre-established threshold then deterioration is assumed to have occurred and the exposure is transferred to Stage 2.

The table below summarises the quantitative measure of the SICR trigger which varies depending on the credit quality at origination as follows, applied on 31 December 2023 and 2022:

Segment Rating at origination PD Deterioration thresholds applied at 31 December 2023 (median across IFRS 9 segments) PD Deterioration thresholds applied at 31 December 2022 (median across IFRS 9 segments)
Retail 1-7 3 X PD@O 2 X PD@O
SME 1-7 6 X PD@O 2 X PD@O
Corporate 1-7 2 X PD@O 2 X PD@O

During the year ended 31 December 2023 PDs were calibrated and consequently the PD deterioration thresholds were also updated.

For exposures which are subject to individual impairment assessment, the following qualitative factors in addition to the ones incorporated in the PD calculation, are considered:

i. significant change in collateral value or guarantee or financial support provided by shareholders/directors,
ii. significant adverse changes in business, financial and/or economic conditions in which the borrower operates.

SICR is automatically triggered upon the granting of forbearance measures to performing borrowers. Stage 1 exposures that are classified as 'performing forborne' are automatically transferred to Stage 2.

The Group also considers, as a backstop criterion, that a significant increase in the credit risk occurs when contractual payments are more than 30 days past due (past due materiality is applied). Loans that meet this condition are classified in Stage 2. The transfer to Stage 2 does not take place in cases where certain exposures are past due for more than 30 days but certain materiality limits are not met (such as arrears up to €100 and the amount in arrears is lower than 1% of the customer's total exposure, in the case of retail exposures and arrears up to €500 and the amount in arrears is lower than 1% of the customer's total exposure, on all exposures other than retail). The materiality levels are set in accordance with the ECB Regulation (EU) 2018/1845.

The thresholds for movement between Stage 1 and Stage 2 are symmetrical. After a financial asset has been transferred to Stage 2, if its credit risk is no longer considered to have significantly increased relative to its initial recognition, the financial asset will move back to Stage 1.


277 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.17 Impairment of financial assets (continued)

2.17.3 Significant increase in credit risk (SICR) (continued)

Significant increase in credit risk for financial instruments other than loans and advances to customers

Low credit risk simplification is adopted for debt securities, loans and advances to banks and balances with central banks with external credit ratings that are rated as investment grade. The assessment of low credit risk is based on both the external credit rating and the internal scoring (which considers latest available information on the instrument and issuer). The combination of the two provides an adjusted credit rating. An adjusted credit rating which remains investment grade is considered as having low credit risk.

For debt securities, loans and advances to banks and balances with central banks which are below investment grade, the low credit risk exemption does not apply and therefore an assessment of significant credit deterioration takes place, by comparing their credit rating at origination with the credit rating on the reporting date. Significant deterioration in credit risk is considered to have occurred when the adjusted rating of the exposures drops to such an extent that the new rating relates to a riskier category (i.e. from a non-investment grade to speculative and then to highly speculative) or when the PD of the exposure at the origination date compared to the PD at the reporting date has increased by a level greater than the pre-set threshold.

2.17.4 Measurement of ECLs

IFRS 9 ECL reflects an unbiased, probability-weighted estimate based on either loss expectations resulting from default events either over a maximum 12-month period from the reporting date or over the remaining life of a financial instrument. The Group calculates lifetime ECL and 12-month ECL either on an individual basis or a collective basis, depending on the nature of the underlying portfolio of financial instruments. The Group calculates ECL based on three-weighted scenarios to measure the expected cash flow shortfalls, discounted at an approximation to the EIR as calculated at initial recognition.# A cash flow shortfall is the difference between the cash flows that are due in accordance with the contract and the cash flows expected to be received. The Group calculates ECL using the following three components: i. exposure at default (EAD), ii. probability of default (PD), and iii. loss given default (LGD).

Exposure at default (EAD)

EAD represents the expected exposure in the event of a default during the life of a financial instrument, considering expected repayments, interest payments and accruals. EAD definition is differentiated for the following categories: revolving and non-revolving exposures. For non-revolving exposures the term is based on the contractual term of the exposure and both on-balance sheet and off-balance sheet exposures are amortised in accordance with the principal contractual payment schedule of each exposure. For revolving exposures, the projected EAD is the carrying value plus the credit conversion factor applied on the undrawn amount. The credit conversion factor model is derived based on empirical data from 2014 onwards. In regards to the credit-impaired exposures, the EAD is equal to the on balance sheet amount as at the reporting date.

Probability of default (PD)

PD represents the probability an exposure defaults and is calculated based on statistical rating models, calculated per segment and taking into consideration each individual's exposure rating as well as forward looking information based on macroeconomic inputs.

278 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.17 Impairment of financial assets (continued)

2.17.4 Measurement of ECLs (continued)

For each exposure, lifetime PD represents the probability of default within the lifetime horizon and is based on the underlying models of marginal probability of default through the cycle (MPD TTC), MPD individual, MPD individual (embedding also the NPE overlay), MPD point in time and Marginal Probability of Paid-off (MPP). In particular, the first element, MPD TTC is constructed per segment, illustrating the probability of default status depending on number of months since the origination date. The PD for each month since the origination date is calculated under the condition that exposures survived until the prior month. The MPD individual is allocated to linked individual exposures through a scaling factor constructed based on the current individual risk assessment, which is represented by the Group's PD per rating grade. It also embeds the NPE overlay, which is an add-on factor that calibrates the underlying models, such that they are aligned with the NPE definition. MPD is adjusted to reflect the current and forward looking information based on the macroeconomic inputs. The MPP Component is the curve that shows the probability of full payment of a particular exposure based on specific period in months since the open date of the exposure. MPP is estimated for each particular segment and depends on the contractual terms of the exposure. For revolving facilities where there is no contractual survival maturity, curves based on product type are developed. The combination of these models gives rise to a PD value for each month for the lifetime of the exposure. BOC PCL's internal rating process is summarised in Note 44.

Loss given default (LGD)

LGD represents an estimate of the loss if default occurs at a given time. It is usually expressed as a percentage of the EAD. Two distinct paths are taken into consideration for the LGD parameter. The first one is that of a cured facility where there is a full recovery thus no losses occur. In the second scenario, the facility remains non-performing resulting in BOC PCL proceeding with collateral liquidation actions. To this end, the LGD model considers parameters such as historical loss and/or recovery rates as well as the collateral value which is discounted to the present value determining the amount of the expected shortfall. LGD rates are estimated for the Stage 1, Stage 2, Stage 3 and POCI segments of each asset class. The structure of the LGD model considers the following: i. Curing where the probability of cure model was derived based on historical observations. ii. Non-curing including cash recovery or realisation of collaterals either voluntarily i.e. debt for asset swap or through forced sale, auctions and foreclosure and receivership. A model monitoring process is followed for PD, EAD and LGD models, where model outputs are back-tested against recent data points.

Individually assessed loans

The individual assessment is performed not only for individually significant performing and non-performing exposures, but also for other exposures meeting specific criteria and thresholds determined by Credit Risk Management. A risk-based approach is used on the selection criteria of the individually assessed population which include, among others, forborne exposures, exposures with significant decrease in the yearly credit turnover and/or in assigned collaterals. Also, significant Stage 1 exposures within sectors assessed by Credit Risk Management to be highly impacted by one or more factors or events (such as a global or local economic/market/regulatory/geopolitical development) are assessed for potential increase in credit risk and significant exposures that have transitioned to Stage 2 from Stage 1 are assessed for potential indications of unlikeness to pay. The ECL for individually assessed Stage 3 assets is calculated on an individual basis and all relevant considerations of the expected future cash flows are taken into account (for example, the business prospects for the customer, the realisable value of collateral, the Group's position relative to other claimants, the reliability of customer information and the likely cost and duration of the work out process).

Collectively assessed loans

All customer exposures that are not individually assessed are assessed on a collective basis. For the purposes of calculating ECL, exposures are grouped into granular portfolios/segments with shared risk characteristics. The granularity is based on different levels of segmentation which, among other factors include customer type, exposure class and portfolio type. The granularity of the IFRS 9 segments is aligned with the Internal Rating Based (IRB) segmentation of the CRR.

279 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

2. Summary of accounting policies (continued)

2.17 Impairment of financial assets (continued)

2.17.4 Measurement of ECLs (continued)

When a financial asset has been identified as credit-impaired, ECL are measured as the difference between the asset's gross carrying amount and the present value of estimated future cash flows discounted at the instrument's original effective interest rate.

2.17.5 Scenarios and scenario weights

The Group uses reasonable and supportable information, including forward-looking information, in the calculation of ECL. ECL are the unbiased probability-weighted credit losses determined by evaluating a range of possible outcomes and considering future economic conditions. ECL are calculated for three macroeconomic scenarios, baseline, adverse and favourable and the output is the weighted average ECL based on the assigned probability of each scenario (Note 44). Macroeconomic scenarios impact both the probability of default (PD) and the loss given default (LGD). Specifically, forward looking information is embedded in the PD based on regression equations derived on the basis of historical data. Using statistical analysis, the most significant and relevant macro-variables have been selected in order to predict more accurately the expected default rates. In regards to the LGD, the forward looking information is incorporated via the property indices for the relevant categories of properties (residential, commercial, industrial). In particular, for each collateral a forward-looking projection of the realisable value is calculated before discounting back to reporting date to quantify the expected cash shortfall. Each macroeconomic scenario used in the ECL calculation includes a projection of all relevant macroeconomic variables used in the models for a five-year period, subsequently reverting to projections of long-run growth averages based on estimates of potential growth, and behavioural relationships between the targeted variables. Regarding the scenario weights, these are determined using probability theory and severity analysis. Historical data for GDP growth (1995-2022) is analysed and a frequency distribution is produced. From that distribution probabilities are derived for all possible outcomes. Deviations of actual outcomes from the mean are calculated in terms of standard deviation ratios, and severity is higher at higher deviation ratios. The baseline scenario is defined over the range of values that correspond to 50% probability of equidistant deviations around the mean of the historical distribution. The favourable scenario is defined over the range of values to the right of the distribution that correspond to 25% probability. The adverse scenario is defined over the range of values to the left of the distribution that correspond to 25% probability. These benchmark probability points (50%, 25% and 25%), are decided using severity analysis which incorporates the average and standard deviation of the distribution. The macroeconomic forecasts for the baseline, favourable and adverse scenarios are determined by the Economic Research Department of Bank of Cyprus. This process utilises a variety of external actual and forecast information (International Monetary Fund (IMF), European Commission and other). The corresponding weights are also determined by the Economic Research Department as described above also applying discretion and expert judgement where necessary.## 2. Summary of accounting policies (continued)

2.17 Impairment of financial assets (continued)

2.17.6 ECL measurement period (continued)

For revolving facilities, credit cards and corporate and retail overdrafts, BOC PCL has the right to cancel and/or reduce the facilities with two months' notice. BOC PCL does not limit its exposure to credit losses to the contractual notice period, but instead a behavioural maturity model is utilised where each revolving facility is assigned an expected time period to termination.

2.17.7 Purchased or originated credit impaired financial assets (POCI)

POCI financial assets are recorded at fair value on initial recognition. ECL are only recognised or released to the extent that there is a subsequent change in the lifetime expected credit losses. For POCI financial assets, the Group only recognises the cumulative changes in lifetime ECL since initial recognition in the loss allowance. POCI remain a separate category until derecognition.

2.18 Write-offs

The Group reduces the gross carrying amount of a financial asset when there is no reasonable expectation of recovering it. In such case, financial assets are written off either partially or in full. Write off refers to both contractual and non-contractual write offs. A non-contractual write-off is defined as the accounting reduction of a debt, without waiving the legal claim against the debtor. BOC PCL continues to seek recovery of the debt (e.g. restructuring arrangements, debt for assets swaps, full settlement, etc.) and the amount written off for financial assets that are still subject to enforcement activity. Indicative conditions for writing off part or the full amount of the exposure include, but are not limited to, the following list of criteria. The criteria are applicable to both contractual and non-contractual write offs and are not by default applicable to all cases, as individual assessment and judgement is required in order to evaluate each case on its own merits.

i. Cases which are close to realisation of a security or collateral may be deemed necessary to be considered for write-off. With regards to such financial assets for which the security or collateral has not yet been realised (but may be close to agreement or other arrangement for realising), BOC PCL forms a reasonable expectation of future cash flows which would also take into account the collateral's realisable value.

ii. When BOC PCL ceases all collection and debt enforcement actions, such remaining debt can be assessed for write-off. However, debt can be written-off even while collection and enforcement activities are proceeding.

iii. Debtor status is another indicator for assessment for write-off, for example, the debtor's insolvency status, or whether the debtor is deceased or cannot be traced. While such loans may already be impaired, BOC PCL might be unable to form a reasonable expectation of future cash flows. Nevertheless, BOC PCL takes all the legally available steps to recover the debt, where appropriate.

iv. Customers with exposures with significant number of days past due, provided that all other efforts for restructuring are exhausted and the exposure or part of the exposure is deemed as unrecoverable / uncollectable, are also assessed for write-off.

Write-offs are subject to the Groups internal governance process for review and approval. Write-offs and partial write-offs represent derecognition/partial derecognition events. If the amount of write-off is greater than the amount of accumulated loss allowance, the difference is first treated as an addition to the allowance that is then applied against the gross carrying amount. Recoveries in part or in full, of amounts previously written-off are credited to the consolidated income statement in 'Credit losses on financial assets' and separately identified in Note 16 within 'Credit losses to cover credit risk on loans and advances to customers'.

2.19 Financial guarantees, letters of credit and undrawn loan commitments

The Group issues financial guarantees to its customers, consisting of letters of guarantee and acceptances. Financial guarantees are initially recognised at fair value being the premium received, and presented on the consolidated balance sheet within 'Accruals, deferred income, other liabilities and other provisions'. Subsequently, the Group's liability under each guarantee is measured at the higher of: (a) the amount initially recognised reduced by the cumulative amortised premium which is periodically recognised in the consolidated income statement in 'Fee and commission income' in accordance with the terms of the guarantee, and (b) the amount of ECL provision. ECL relating to financial guarantees is recorded in 'Credit losses on financial assets' and further identified in Note 16 in 'Credit losses on financial assets' in 'Credit losses to cover credit risk on loans and advances to customers'. The balance of the liability for financial guarantees that remains is recognised in 'Fee and commission income' in the consolidated income statement when the guarantee is fulfilled, cancelled or expired. Undrawn loan commitments and letters of credit are commitments under which, over the duration of the commitment the Group is required to provide a loan with pre-specified terms to the customer. Corresponding ECL are presented within 'Accruals, deferred income, other liabilities and other provisions' on the Group's balance sheet except in the case of loan commitments where ECL on the loan commitment is recognised together with the loss allowance of the relevant on balance-sheet exposure as the Group cannot separately identify the ECL on the loan commitment from those on the on-balance sheet exposure component. ECL relating to loan commitments and letters of credit is recorded in 'Credit losses on financial assets' and further identified in Note 16 in 'Credit losses on financial assets' in 'Credit losses to cover credit risk on loans and advances to customers'. When a customer draws on a commitment, the resulting loan is presented within (i) financial assets at fair value held for trading, consistent with the associated derivative loan commitment, (ii) financial assets at fair value not held for trading, following loan commitments designated at FVPL or (iii) loans and advances to customers, when the associated loan commitment is not fair valued through profit or loss.

2.20 Offsetting financial instruments

Financial assets and financial liabilities are offset and the net amount reported in the consolidated balance sheet if there is a currently enforceable legal right to offset the recognised amounts and there is an intention to settle on a net basis, or to realise the asset and settle the liability simultaneously. The legally enforceable right must not be contingent on future events and must be enforceable in the normal course of business and in the event of default, insolvency or bankruptcy of either party.

2.21 Hedge accounting

The Group elected, as a policy choice permitted by IFRS 9, to continue to apply hedge accounting in accordance with IAS 39. The Group uses derivative financial instruments to hedge exposures to interest rate and foreign exchange risks and in the case of the hedge of net investments, the Group uses also non-derivative financial liabilities. The Group applies hedge accounting for transactions which meet the specified criteria. Transactions that are entered into in accordance with the Group's hedging objectives, but do not qualify for hedge accounting, are referred to as economic hedge relationships. At inception of the hedging relationship, the Group formally documents the relationship between the hedged item and the hedging instrument, including the nature of the risk and the objective and strategy for undertaking the hedge. The method that will be used to assess the effectiveness, both at the inception and at ongoing basis, of the hedging relationship also forms part of the Group's documentation.

At inception of the hedging relationship and at each hedge effectiveness assessment date, a formal assessment is undertaken to ensure that the hedging relationship is highly effective regarding the offsetting of the changes in fair value or the cash flows attributable to the hedged risk. A hedge is regarded as highly effective if the changes in fair value or cash flows attributable to the hedged risk of the hedging instrument and the hedged item during the period for which the hedge is designated, are expected to offset in a range of 80% to 125%.## 2. Summary of accounting policies (continued)

2.21 Hedges

In the case of cash flow hedges where the hedged item is a forecast transaction, the Group assesses whether the transaction is highly probable and presents an exposure to variations in cash flows that could ultimately affect the consolidated income statement.

2.21.1 Fair value hedges

In the case of fair value hedges that meet the criteria for hedge accounting, the change in the fair value of a hedging instrument is recognised in the consolidated income statement in 'Net gains/(losses) on financial instruments'. The change in the fair value of the hedged item attributable to the risk hedged is recorded as part of the carrying value of the hedged item and is also recognised in the consolidated income statement in 'Net gains/(losses) on financial instruments'.

If the hedging instrument expires or is sold, terminated or exercised, or where the hedge no longer meets the criteria for hedge accounting, the hedging relationship is discontinued prospectively. For hedged items recorded at amortised cost, the difference between the carrying value of the hedged item on termination and the face value is amortised to the consolidated income statement, over the remaining term of the original hedge. If the hedged item is derecognised, the unamortised fair value adjustment is recognised immediately in the consolidated income statement.

2.21.2 Cash flow hedges

In the case of cash flow hedges that meet the criteria for hedge accounting, the effective portion of the gain or loss on the hedging instrument is recognised directly in other comprehensive income in the 'Cash flow hedge reserve'. The ineffective portion of the gain or loss on the hedging instrument is recognised in 'Net gains/(losses) on financial instruments' in the consolidated income statement. When the hedged cash flows affect the consolidated income statement, the gain or loss previously recognised in the 'Cash flow hedge reserve' is transferred to the consolidated income statement.

2.21.3 Hedges of net investments in foreign operations

Hedges of net investments in overseas branches or subsidiaries are accounted for in a way similar to cash flow hedges. Gains or losses on the hedging instrument relating to the effective portion of the hedge are recognised in other comprehensive income in the 'Foreign currency translation reserve', while gains or losses relating to the ineffective portion are recognised in 'Net foreign exchange gains' in the consolidated income statement. On disposal or liquidation of an overseas branch or subsidiary, the cumulative gains or losses recognised in other comprehensive income are transferred in the consolidated income statement.

2.22 Cash and cash equivalents

Cash and cash equivalents for the purposes of the consolidated statement of cash flows consist of cash, non-obligatory balances with central banks, loans and advances to banks and other securities that are readily convertible into known amounts of cash and are repayable within three months of the date of their acquisition.

2.23 Insurance business

The Group undertakes both life insurance and non-life insurance business and issues insurance and investment contracts. An insurance contract is a contract under which one party (the insurer) accepts significant insurance risk from another party (the policyholder) by agreeing to compensate the policyholder if a specified uncertain future event (the insured event) adversely affects the policyholder.

Once a contract has been classified as an insurance contract, it remains an insurance contract until expiry or until all the rights and obligations under the contract have been fulfilled, even if the insurance risk has been significantly reduced during its term. Investment contracts are those contracts that transfer financial risk. Investment contracts can, however, be reclassified as insurance contracts after inception, if insurance risk becomes significant.

A summary of accounting policies, that apply following adoption of IFRS 17 on 1 January 2023, for insurance and reinsurance contracts is presented in Note 2.2.1.

2.24 Repurchase and reverse repurchase agreements

Securities sold under agreements to repurchase (repos) at a specific future date are not derecognised from the consolidated balance sheet as the Group retains substantially all risks and rewards of ownership. The corresponding cash received, including accrued interest, is recognised on the consolidated balance sheet as 'Repurchase agreements', reflecting its economic substance as a loan to the Group. The difference between the sale price and repurchase price is treated as interest expense and is accrued over the life of the agreement using the effective interest rate method. The investments pledged as security for the repurchase agreements can be sold or repledged by the counterparty. When the counterparty has the right to sell or repledge the securities, the Group discloses those securities as 'Investments pledged as collateral'.

Securities purchased under agreements to resell (reverse repos) at a specific future date, are not recognised on the consolidated balance sheet, rather are recorded as 'Reverse Repurchase agreements' on the consolidated balance sheet. The difference between the purchase and the resale price is treated as interest income and is accrued over the life of the agreement using the effective interest rate method. Reverse repos outstanding at the reporting date relate to agreements with financial institutions. The investments received as security under reverse repurchase agreements can either be sold or repledged by the Group.

2.25 Leases

Group as a lessee

The Group recognises right of use assets (RoU assets) and lease liabilities for contracts that convey the right to control the use of an identified asset for a period of time in exchange for consideration. The Group has the right to direct the use of an identified asset throughout the period of use when it has the right to direct how and for what purpose the asset is used and has the right to change the purpose, throughout the period of use (i.e. the decision-making rights that most significantly affect the economic benefits that can be derived from the use of the underlying asset). Essentially, this right permits the Group to change its decisions throughout the contract term without approval from the lessor.

The lease liabilities are initially measured at the present value of the future lease payments, discounted at the lessee's incremental borrowing rate (IBR) given that the interest rate implicit in the lease cannot be readily determined. Subsequently, the lease liability is adjusted for interest and lease payments, as well as the impact of lease modifications. Interest is computed by unwinding the present value of the lease liability and charged to the consolidated income statement within 'Interest expense'.

RoU assets are measured at cost, less any accumulated depreciation and impairment losses, and adjusted for any remeasurement of lease liabilities. The cost of the RoU asset comprises the amount of the initial measurement of the lease liability, initial direct costs and the provision for restoration costs, adjusted for any related prepaid or accrued lease payments previously recognised. Depreciation is computed on a straight line basis up to the end of the lease term, and recognised in the consolidated income statement within 'Other operating expenses'. RoU assets are subject to impairment under IAS 36.

The Group elected to use the recognition exemption for lease contracts that, at the commencement date, have a lease term of 12 months or less and do not contain a purchase option ('short-term leases'), and lease contracts for which the underlying asset is of low value ('low value assets'). Payments associated with short-term leases and leases of low value assets are recognised on a straight line basis as an expense in the consolidated income statement.

Leases are monitored for significant changes that could trigger a change in the lease term and at the end of each reporting period the impact on the lease liability and the RoU asset is reassessed. Lease liability is remeasured if there is a change in future lease payments, a change in the lease term, or as appropriate, a change in the assessment of whether an extension option is reasonably certain to be exercised or a termination option is reasonably certain not to be exercised. When the lease liability is remeasured, a corresponding adjustment is made to the RoU asset and/or profit or loss, as appropriate.

The lease term is calculated as the non-cancellable term of the lease, together with any periods covered by an option to extend the lease (if reasonably certain to be exercised), or any periods covered by an option to terminate the lease (if reasonably certain not to be exercised). The assessment of whether the Group is reasonably certain to exercise such options impacts the lease term, which significantly affects the amount of lease liabilities and RoU assets recognised. Judgement is used in calculating the lease term, as further disclosed in Note 5.13.

Lease payments generally include fixed payments and variable payments that depend on an index (such as an inflation index). Variable lease payments that are determined by reference to an index or a rate are taken into account in the lease liability only when there is a change in the cash flows resulting from a change in the reference index or rate.# In cases where the lease contract includes a term relating to increase in the lease payment based on variable lease payments, this increase is applied on the lease when it becomes effective (when the actual cash outflow occurs). The assessment is performed at each reporting date. In cases where the lease contract includes a term with fixed increments in the lease payments, the increase is accounted for in the initial recognition of lease liability. When a lease contains an extension or termination option that the Group considers reasonably certain to be exercised, the expected lease payments or costs of termination are included within the lease payments in determining the lease liability.

Group as a lessor

Leases in which the Group does not transfer substantially all the risks and rewards incidental to ownership of an asset are classified as operating leases. Rental income arising is accounted for on a straight-line basis over the lease terms and is included in 'Other income' in the consolidated income statement due to its operating nature. Initial direct costs incurred in negotiating and arranging an operating lease are added to the carrying amount of the leased asset and recognised over the lease term on the same basis as rental income.

2.26 Property and equipment

Owner-occupied property is property held by the Group for use in the supply of services or for administrative purposes. Investment property is property held by the Group to earn rentals and/or for capital appreciation, as further disclosed in Note 2.27. If a property of the Group includes a portion that is owner-occupied and another portion that is held to earn rentals or for capital appreciation, the classification is based on whether or not these portions can be sold separately. Otherwise, the whole property is classified as owner-occupied property unless the owner-occupied portion is insignificant. The classification of property is reviewed on a regular basis to account for major changes in its use.

Owner-occupied property is initially measured at cost and subsequently measured at fair value less accumulated depreciation and impairment. Valuations are carried out periodically between 3 to 5 years, (but more frequent revaluations may be performed where there are significant and volatile movement in values), by independent, qualified valuers or by the internal qualified valuers of the Group applying a valuation model recommended by internationally accepted valuation standards. Depreciation is calculated on the revalued amount less the estimated residual value of each building on a straight line basis over its estimated useful life. Gain from revaluations are recognised in other comprehensive income in 'Property revaluation reserve', however to the extent it reverses an impairment previously recognised in the consolidated income statement, the increase is recognised in the consolidated income statement. A revaluation loss is recognised in the consolidated income statement, except to the extent it offsets an existing revaluation reserve surplus. Useful life is in the range of 30 to 67 years. Freehold land is not depreciated. On disposal of freehold land and buildings, the relevant revaluation reserve balance is transferred to 'Retained earnings'.

285 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements 2. Summary of accounting policies (continued)

2.26 Property and equipment (continued)

The cost of adapting/improving leasehold property is amortised over 5 years. Equipment is measured at cost less accumulated depreciation. Depreciation of equipment is calculated on a straight line basis over its estimated useful life of 5 to 10 years.

RoU assets recognised as property are measured at cost less accumulated depreciation and adjusted for certain re-measurements of lease liabilities. Depreciation of the recognised RoU assets is calculated on a straight line basis over the lease term, as further disclosed in Note 2.25.

At the reporting date, when events or changes in circumstances indicate that the carrying value may not be recovered, property and equipment is assessed for impairment. Where the recoverable amount is less than the carrying amount, property and equipment is written down to its recoverable amount.

2.27 Investment properties

Investment properties comprise land and buildings that are not occupied for use by, or in the operations of the Group, nor for sale in the ordinary course of business, but are held primarily to earn rental income and/or for capital appreciation. Additionally, leased properties which are acquired in exchange for debt and are leased out under operating leases are also usually classified as 'Investment properties'.

Investment properties are measured initially at cost, including transaction costs. Subsequent to initial recognition, investment properties are measured at fair value as at the reporting date. Gains or losses arising from changes in the fair values of investment properties are included in 'Net gains/(losses) from revaluation and disposal of investment properties' in the consolidated income statement.

Valuations are carried out by independent, qualified valuers or by the Group's internal qualified valuers. Transfers are made to (or from) investment property only when there is a change in use. For a transfer from owner-occupied property to investment property, the Group accounts for such property in accordance with the policy described in Note 2.26 'Property and equipment' up to the date of change in use. For a transfer from investment property to stock of property, the property's deemed cost for subsequent accounting is its fair value at the date of change in use.

2.28 Stock of property

The Group in its normal course of business acquires properties in exchange of debt, which are held either directly by BOC PCL or by entities set up and controlled by the Group for the sole purpose of managing these properties with an intention to be disposed of. These properties are recognised in the Consolidated Financial Statements as 'Stock of property', reflecting the substance of these transactions.

Stock of property is initially measured at cost and subsequently measured at the lower of cost and net realisable value. Net realisable value is the estimated selling price, less the estimated costs necessary to make the sale. If net realisable value is below the cost of the stock of property, impairment is recognised in 'Impairment net of reversals on non-financial assets' in the consolidated income statement.

286 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements 2. Summary of accounting policies (continued)

2.29 Intangible assets

Intangible assets comprise computer software (including internally developed software). Intangible assets acquired separately are measured on initial recognition at cost. The cost of intangible assets acquired in a business combination is their fair value as at the date of acquisition.

The Group recognises an intangible asset that arises from development or the development phase of an internal project if, and only if, it can demonstrate all of the following:
i. The technical feasibility of completing the intangible asset so that it will be available for use or sale;
ii. Its intention to complete the intangible asset and use or sell it;
iii. Its ability to use or sell the intangible asset;
iv. How the intangible asset will generate probable future economic benefits;
v. The availability of adequate technical, financial and other resources to complete the development and to use or sell the intangible asset; and
vi. Its ability to reliably measure the expenditure attributable to the intangible asset during its development.

The expenditure arising on research or the research phase of an internal project are expensed as incurred. Research expenditure cannot be subsequently capitalised.

Following initial recognition, intangible assets are carried at cost less any accumulated amortisation and any accumulated impairment losses. Amortisation is calculated on a straight line basis over the estimated useful life of the assets which is 3 to 8 years for computer software, including computer software development costs.

Intangible assets are reviewed for impairment when events relating to changes in circumstances indicate that the carrying value may not be recoverable. If the carrying amount exceeds the recoverable amount then the intangible assets are written down to their recoverable amount.

2.30 Share capital

Ordinary shares are classified as equity. Any difference between the issue price of share capital and the nominal value is recognised as share premium. The costs incurred attributable to the issue of share capital are deducted from equity.

287 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements 2. Summary of accounting policies (continued)

2.31 Share-based compensation plans

The Group recognises expenses for deferred compensation awards over the period that the employee is required to provide service to become entitled to the award. Whereby employees render services in exchange for equity instruments these arrangements are classified as equity-settled transactions.

Share-based compensation benefits are provided to employees (senior management of the Group) via the Long Term Incentive Plan, an employee share arrangement which satisfies an incentive based award through the issue of shares (equity settled). Share-based compensation expense is measured by reference to the fair value of the equity instruments on the date of grant, with a corresponding increase in equity (other capital reserves), taking into account the terms and conditions inherent in the award, including, where relevant, dividend rights, transfer restrictions in effect beyond the vesting date, market conditions, and non-vesting conditions.2.32 Other equity instruments
An instrument is an equity instrument if the instrument includes no contractual obligation to deliver cash or another financial asset to another entity, or to exchange financial assets or financial liabilities with another entity under conditions that are potentially unfavourable to the issuer. Other equity instruments are recorded at their residual amount and are not subject to any re-measurement after initial recognition. The cost incurred attributable to the issue of other equity instruments is deducted from retained earnings. Any subsequent write-down or write-up results to a credit or debit in retained earnings respectively. Coupon payments are recorded directly in retained earnings.
2.33 Treasury shares
Own equity instruments which are acquired by the Company or by any of its subsidiaries are presented as treasury shares at their acquisition cost. Treasury shares are deducted from equity until they are cancelled or reissued. No gain or loss is recognised in the consolidated income statement on the purchase, sale, issue or cancellation of the Company's own equity shares.
2.34 Dividends on ordinary shares
Dividends on ordinary shares are recognised as a liability and deducted from equity when they are approved by the Company's shareholders. Interim dividends are deducted from equity when they are declared and are no longer at the discretion of the Company. Dividends for the year that are approved after the reporting date, are disclosed as an event after the reporting date.
288 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements
2. Summary of accounting policies (continued)
2.35 Provisions for pending litigations, claims, regulatory and other matters
Provisions for pending litigations, claims, regulatory and other matters against the Group are made when:
(a) there is a present obligation (legal or constructive) arising from past events,
(b) the settlement of the obligation is expected to result in an outflow of resources embodying economic benefits, and
(c) a reliable estimate of the amount of the obligation can be made.
2.36 Business combinations
Business combinations are accounted for using the acquisition method. The cost of an acquisition is measured as the aggregate of the consideration transferred, measured at the acquisition date fair value and the amount of any non-controlling interests in the acquiree. For each business combination the Group elects whether to measure the non-controlling interests in the acquiree at fair value or at the proportionate share of the acquiree's identifiable net assets. Any excess of the cost of acquisition over the Group's share of the fair values of the identifiable net assets acquired is recognised as goodwill on the consolidated balance sheet. Where the Group's share of the fair values of the identifiable net assets is greater than the cost of acquisition (i.e. negative goodwill), the difference is recognised directly in the consolidated income statement in the year of acquisition. Acquisition related costs are expensed as incurred and included in other operating expenses. If the business combination is achieved in stages, the previously held equity interest is remeasured at fair value and any resulting gain or loss is recognised in the consolidated income statement. When the Group acquires a business, it assesses the financial assets and liabilities assumed for appropriate classification and designation in accordance with contractual terms, economic circumstances and pertinent conditions as at the acquisition date.
2.37 Investments in associates and joint ventures
An associate is an entity over which the Group has significant influence. Significant influence is the power to participate in the financial and operating policy decisions of the investee, but is not control or joint control over those policy decisions. A joint venture is a type of joint arrangement whereby the parties that have joint control of the arrangement have rights to the net assets of the joint venture. Joint control is the contractually agreed sharing of control of an arrangement, which exists only when decisions about the relevant activities require unanimous consent of the parties sharing control. The considerations made in determining significant influence or joint control are similar to those necessary to determine control over subsidiaries. In the Consolidated Financial Statements, the Group's investments in associates and joint ventures are accounted for using the equity method of accounting. Under the equity method, the investment in an associate or a joint venture is carried in the consolidated balance sheet at cost plus post-acquisition changes in the Group's share of the net assets of the associate or joint venture. The Group's share of the results of the associate or joint venture is included in the consolidated income statement. Losses of the associate or joint venture in excess of the Group's cost of the investment are recognised as a liability only when the Group has incurred obligations on behalf of the associate or joint venture. Investments in associates and joint ventures are assessed at each reporting date for impairment when there is an indication that the investment may be impaired. Goodwill relating to an associate or joint venture is included in the carrying amount of the investment and is not tested for impairment separately. Any excess of the Group's share of the net fair value of the associate's or joint venture's identifiable assets over the cost of the investment (i.e. negative goodwill) is included as income in the determination of the Group's share of the associate's or joint venture's profit or loss in the period in which the investment is acquired. The aggregate of the Group's share of profit or loss of an associate or a joint venture is included in 'Other income' in the Consolidated Income Statement and represents profit or loss before tax. The associated tax charge is disclosed in income tax.
289 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements
2. Summary of accounting policies (continued)
2.37 Investments in associates and joint ventures (continued)
The Group recognises its share of any changes in the equity of the associate or the joint venture through the consolidated statement of changes in equity. Gains and losses resulting from transactions between the Group and the associate or the joint venture are eliminated to the extent of the Group's interest in the associate or the joint venture. The financial statements of the associates or joint ventures are prepared as of the same reporting date as that of the Company, using consistent accounting policies.
3. Going concern
The Directors have made an assessment of the ability of the Group, the Company and BOC PCL to continue as a going concern for a period of 12 months from the date of approval of these Consolidated Financial Statements. The Directors have concluded that there are no material uncertainties which would cast a significant doubt over the ability of the Group, the Company and BOC PCL to continue to operate as a going concern for a period of 12 months from the date of approval of the Consolidated Financial Statements and the Financial Statements of the Company. In making this assessment, the Directors have considered a wide range of information relating to present and future conditions, including projections of profitability, cash flows, capital requirements and capital resources, liquidity and funding position, taking also into consideration, the Group's Financial Plan approved by the Board in February 2024 (the 'Plan') and the operating environment. The Group has sensitised its projection to cater for a downside scenario and has used reasonable economic inputs to develop its medium-term strategy. The Group is working towards materialising its Strategy. Capital The Directors and Management have considered the Group's forecasted capital position, including the potential impact of a deterioration in economic conditions. The Group has developed capital projections under a base and an adverse scenario and the Directors believe that the Group has sufficient capital to meet its regulatory capital requirements throughout the period of assessment.# Funding and liquidity

The Directors and Management have considered the Group's funding and liquidity position and are satisfied that the Group has sufficient funding and liquidity throughout the period of assessment. The Group continues to hold a significant liquidity buffer at 31 December 2023 that can be easily and readily monetised in a period of stress.

Economic and geopolitical environment

Cyprus is a small, open, services-based economy, with a large external sector and high reliance on tourism and international business services. As a result, external factors which are beyond the control of the Group, including developments in the European Union and in the global economy, or in specific countries with which Cyprus maintains close economic and investment links, can have a significant impact on domestic economic activity. A number of macro and market related risks, including weaker economic activity, a higher interest rate environment for longer, and higher competition in the financial services industry, could negatively affect the Group's business environment, results, and operations.

The Group is closely monitoring the geopolitical situation developing. War and geopolitics can be very disruptive to the economy and society and the extent to which the international system is intertwined, is often underestimated. Meantime wars continue to rage in Ukraine and in the Middle East, adding to uncertainty and instability. The attacks on merchant shipping in the Red Sea from the Houthis in Yemen, is a reflection of the uncertainty. The attacks are forcing many carriers to change route adding days and costs to shipping which eventually will add to inflationary pressures, with implications for monetary policy.

In Cyprus, the financial sector exposure to foreign markets has been reduced since the 2013 banking crisis. Although, there have been distinct improvements in Cyprus' risk profile after the banking crisis, substantial risks remain. Cyprus' overall country risk is a combination of sovereign, currency, banking, political and economic structure risk, influenced by external developments with substantial potential impact on the domestic economy. Given the above, the Group recognises that unforeseen political events can have negative effects on the Group's activities, operating results, and market position.

290 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

Economic and geopolitical environment (continued)

Interest rates in the US and the eurozone peaked in the third quarter as headline inflation continues to decline while core inflation proves stickier. Amidst a high interest rate environment, financial stability risks will remain elevated. Cyprus demonstrates relative strength and resilience in this environment with a growth outlook that outweighs average growth in EU and with inflation dropping at a faster pace in comparison. Economic momentum is expected to continue in 2024 driven by an easing in monetary policy in the second half of the year, and positive momentum in growth sectors mainly in information and communications, financial services, and international business services.

Cyprus' risk profile has improved significantly, but substantial risks remain in the domestic environment and in the external environment on which it depends. The most important factor weighing on Cyprus' sovereign risk is the high level of public debt. Banks have weathered the pandemic crisis well, with their liquidity and capital buffers intact. Non-performing loans continued their downward trend, mainly due to the sale packages of the two largest banks. However, in an uncertain environment, asset quality remains a focus for bank management and supervisors. The Group believes it is reasonably well positioned to withstand volatility that may arise from a deterioration in the geopolitical and global economic environment.

Group's Direct exposure to Russia

Overall, the Group's direct exposure to Russia and Belarus remains limited. In summary, the Group has direct lending exposure to Russia and Belarus of a gross book value of approximately €96 million (2022: approximately €86 million) across its business divisions as at 31 December 2023, of which €89 million (2022: €76 million) are classified as performing and secured mainly with residential collateral located in Cyprus. The basis of the exposure is expanded compared to the country risk exposure as included in Note 44.2 of the Consolidated Financial Statements which is disclosed by reference to the country of residency/country of registration, to also include exposures for loans and advances to customers with passport of origin in these countries and/or business activities within these countries and/or where the UBO has passport of origin or residency in these countries. Customer deposit balances of customers with country of residence of the UBO in these countries amounts to approximately 1% of total deposits as at 31 December 2023 as disclosed in Note 30 of the Consolidated Financial Statements. With respect to the Group's Russian subsidiary, the net exposure is being run down and as a result the net assets included on the Group's balance sheet as at 31 December 2023 are less than €1 million (2022: less than €1 million).

Significant and other judgements, estimates and assumptions

The preparation of the Consolidated Financial Statements requires the Company's Board of Directors and management to make judgements, estimates and assumptions that can have a material impact on the amounts recognised in the Consolidated Financial Statements and the accompanying disclosures, as well as the disclosures of contingent liabilities. Uncertainty about these assumptions and estimates could result in outcomes that require a material adjustment to the carrying amount of assets or liabilities affecting future periods.

The key assumptions concerning the future and other key sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities are described below. The Group based its assumptions and estimates on parameters available when the Consolidated Financial Statements were prepared. Existing circumstances and assumptions about future developments may, however, change due to market changes or circumstances beyond the control of the Group. Such changes are reflected in the assumptions when they occur.

The most significant judgements, estimates and assumptions relate to the classification of financial instruments and the calculation of expected credit losses (ECL), the estimation of the net realisable value of stock of property and the provisions for pending litigations, claims, regulatory and other matters, which are presented in Notes 5.1 to 5.4 below. Other judgements, estimates and assumptions are disclosed further below in Notes 5.5 to 5.13.

291 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

Significant and other judgements, estimates and assumptions (continued)

Classification of financial assets

The Group exercises judgement upon determining the classification of its financial assets, in relation to business models and future cash flows. Judgement is also required to determine the appropriate level at which the assessment of business models needs to be performed. In general, the assessment for the classification of financial assets into the business models is performed at the level of each business line. Further, the Group exercises judgement in determining the effect of sales of financial instruments on its business model assessment. The Group also applies judgement upon considering whether contractual features including interest rate could significantly affect future cash flows. Furthermore, judgement is required when assessing whether compensation paid or received on early termination of lending arrangements results in cash flows that are not SPPI.

Calculation of expected credit losses

The calculation of ECL requires management to apply significant judgement and make estimates and assumptions, involving significant uncertainty at the time these are made. Changes to these estimates and assumptions can result in significant changes to the timing and amount of ECL to be recognised. The Group's calculations are outputs of models, of underlying assumptions on the choice of variable inputs and their interdependencies. It has been the Group's policy to regularly review its models in the context of actual loss experience and adjust when necessary.

Elements of ECL models that are considered accounting judgements and estimates include:

Assessment of significant increase in credit risk (SICR)

IFRS 9 does not include a definition of significant increase in credit risk. The Group assesses whether significant increase in credit risk has occurred since initial recognition using predominantly quantitative and in certain cases qualitative information. The determination of the relevant thresholds to determine whether a significant increase in credit risk has occurred, is based on statistical metrics and could be subject to management judgement. The relevant thresholds are set, monitored and updated on a yearly basis by the Risk Management Division and endorsed by the Group Provisions Committee. Determining the probability of default (PD) at initial recognition requires management estimates in particular cases. Specifically, in the case of exposures existing prior to the adoption of IFRS 9, a retrospective calculation of the PD is made in order to quantify the risk of each exposure at the time of the initial recognition. In certain cases, estimates about the date of initial recognition might be required.# 5. Significant and other judgements, estimates and assumptions (continued)

5.2 Calculation of expected credit losses (continued)

For the retail portfolio, the Group uses a PD at origination incorporating behavioural information (score cards) whereas, for the corporate portfolio, the Group uses the internal credit rating information. For revolving facilities, management estimates are required with respect to the lifetime and hence a behavioural maturity model is utilised, assigning an expected maturity based on product and customer behaviour.

Scenarios and macroeconomic factors

The Group determines the ECL, which is a probability weighted amount, by evaluating a range of possible outcomes. Management uses forward looking scenarios and assesses the suitability of weights used. These are based on management's assumptions taking into account macroeconomic, market and other factors. Changes in these assumptions and in other external factors could significantly impact ECL. Macroeconomic inputs and weights per scenario are monitored by the Economic Research Department and are based on internal model analysis and expert judgement after, considering external market data and forecasts.

Following two years of robust growth in 2021 and 2022 with GDP growing respectively by 9.9% and 5.1%, economic activity averaged 2.5% in 2023, amid continued global economic uncertainty and rising interest rates. The economy is expected to pick up again in 2024-2025 growing by an annual average of 2.8% according to the European Commission's Winter European Forecasts. Inflation measured by the Harmonised Index of Consumer Prices decreased to an average of 3.9% and is expected to continue to decelerate to around 3.0% in 2024 after a peak of 8.1% in 2022. A sustained drop in energy prices and tighter monetary conditions underpin the disinflation that is being observed. In the labour market the unemployment rate decreased to 6.1% in December 2023, seasonally adjusted and expected to remain at 6.1% in 2024. The government balance is expected to turn to a surplus of 2.3% of GDP in 2023 and 2.1% in 2024. Gross Public debt will thus drop to 71.5% of GDP in 2024 and to 66% in 2025. The credit profile of Cyprus has improved significantly in the more recent period, reflecting solid medium- term growth outlook, good institutional strength and effective policy making. There have been significant improvements in the banking sector and in public finances. Cyprus is a small open economy and therefore more vulnerable to exogenous shocks, but features relatively high levels of wealth, an agile private sector, and an outward orientation. The sovereign risk ratings of the Cypriot government have improved significantly in recent years, now above investment grade by one notch by the three major rating agencies. Cyprus received €157 million from the recovery and resilience facility in pre-financing in September 2021 following the approval of the national recovery plan the previous July. This was pre-financing for 13% of total disbursements over the period 2021-2026. Cyprus received its first disbursement of €85 million in December 2022 following the passage of conditional legislation in parliament, and after approval from the European Commission. The release of the funds is conditional on the strict implementation of reforms agreed in the national recovery plan. Funds will be used to increase investment in the digital and green transition, to increase the efficiency of public and local administrations, and to improve the efficiency of the judicial system among others. Banks managed to weather the pandemic crisis well, with their liquidity and capital buffers intact. Non-performing exposures continued their declining trend, mostly due to sales packages by the two largest banks. Total NPEs at the end of November 2023 were €2.0 billion or 8.3% of gross loans. About 44.8% of total non-performing exposures are restructured facilities and the coverage ratio was 56.7%. Private debt, as measured by loans to residents on bank balance sheets, excluding the government, dropped to €20.3 billion at the end of December 2023, or about 68% of GDP. However, substantial risks remain in terms of the domestic operating environment, as well as the external environment on which it depends. The large stock of public debt weighs heavily on Cyprus' sovereign credit risk. In the banking sector non-performing exposures need to drop further. While the current account deficit will be narrowing as exports services recover in the medium term, it will remain sizable. The monetary policy of the European Central Bank can remain tight for longer if inflation pressures persist. The extent of crises in Ukraine and the Middle East can lead to elevated tensions for a considerable period of time.

For the ECL, the Group updated its forward-looking scenarios, factoring in updated macroeconomic assumptions and other monetary and fiscal developments at the national and the EU level based on developments and events as at the reporting date.

For the ECL calculations, the Group uses an unbiased and probability-weighted amount that is determined by evaluating a range of possible outcomes, as described in Note 2.17.5. The approach employed, involves scenario generation, where the scenarios applied by the Group are anchored to the baseline scenario. All scenarios are updated on a quarterly basis for the purposes of the ECL calculation in tandem with the baseline. The updated macroeconomic inputs (incorporating any uncertainties and downside risks) are therefore reflected in the scenario parameters, starting from the baseline and updated in turn for the adverse and the favourable scenarios accordingly. If the baseline becomes more pessimistic, then both the favourable and downside scenarios would move accordingly, reflecting the fact that the economic variables used in the scenarios are not constant but are conditional on the economy's position in the business cycle. A dynamic scenario approach is followed as explained above where the scenario parameters derived reflect the Group's view of the economic conditions. The approach employed involves scenario generation for a defined probability weighting. The probability weights attached to the scenarios are a function of their relative position on the distribution, with a lower probability weight attached to the scenarios that were assessed to be more distant from the center of the distribution. The baseline scenario is defined over the range of values corresponding to 50% probability of equidistant deviations around the mean of the historical distribution. The favourable and adverse scenarios are defined over the range of values to the right and left of the distribution respectively, each corresponding to 25% probability. The uncertainties and the macro-conditions are indicated in the tables below, where the most significant macroeconomic variables for each of the scenarios used by the Group as at 31 December 2023 and 2022 are presented. The Group uses three different economic scenarios in the calculation of default probabilities and provisions. The scenarios factor-in updated macroeconomic assumptions and other monetary and fiscal developments based on events as at the reporting date. The Group has used the 30-50-20 probability structure for the adverse, baseline and favourable scenarios respectively compared to the 25-50-25 structure derived using the method described in Note 2.17.5 and above. This reflects management's view of specific characteristics of the Cyprus economy that render it more vulnerable to external and internal shocks.

Year Scenario Weight % Real GDP (% change) Unemployment rate (% of labour force) Consumer Price Index (average % change) RICS House Price Index (average % change)
2024 Adverse 30.0 -1.6 6.3 0.9 -3.1
Baseline 50.0 2.7 5.8 2.5 3.0
Favourable 20.0 3.5 5.6 3.1 3.7
2025 Adverse 30.0 -0.7 6.9 1.2 0.6
Baseline 50.0 2.6 5.4 2.5 2.3
Favourable 20.0 3.1 5.2 2.6 2.5
2026 Adverse 30.0 2.2 7.0 1.2 1.9
Baseline 50.0 2.6 5.1 2.1 2.2
Favourable 20.0 2.7 4.9 2.0 2.3
2027 Adverse 30.0 3.6 6.7 2.3 2.4
Baseline 50.0 2.4 4.9 2.3 2.2
Favourable 20.0 2.6 4.6 2.2 2.3
2028 Adverse 30.0 3.5 6.4 2.2 2.4
Baseline 50.0 2.3 4.6 2.2 2.3
Favourable 20.0 2.5 4.2 2.3 2.4
Year Scenario Weight % Real GDP (% change) Unemployment rate (% of labour force) Consumer Price Index (average % change) RICS House Price Index (average % change)
2023 Adverse 30.0 -2.0 7.0 3.7 -2.2
Baseline 50.0 2.8 6.3 4.7 2.8
Favourable 20.0 3.6 5.9 5.1 3.3
2024 Adverse 30.0 -0.7 6.8 3.0 -0.8
Baseline 50.0 2.4 6.0 3.2 2.5
Favourable 20.0 2.8 5.8 3.3 2.8
2025 Adverse 30.0 1.4 6.7 2.4 1.1
Baseline 50.0 2.5 5.7 2.3 2.5
Favourable 20.0 2.6 5.6 2.4 2.6
2026 Adverse 30.0 2.8 6.7 2.4 2.7
Baseline 50.0 2.8 5.5 2.4 2.5
Favourable 20.0 3.1 5.3 2.4 2.6
2027 Adverse 30.0 3.5 6.5 2.5 3.5
Baseline 50.0 2.6 5.2 2.5 2.5
Favourable 20.0 2.6 4.9 2.4 2.6

The adverse scenarios may outpace the base and favourable scenarios after the initial shock has been adjusted to and the economy starts to expand from a lower base. Thus, in the adverse scenario GDP will follow a growth trajectory that will ultimately equal and surpass the baseline before converging. Property prices are determined by multiple factors with GDP growth featuring prominently.However, the relationship between GDP growth and property prices entails a lag. The baseline scenario was updated for the 31 December 2023 reporting, considering available information and relevant developments until then, and is described next. Economic activity started to slow in 2023, following strong recoveries in 2021-2022. Tourism continued to recover in 2023 with arrivals reaching levels near their pre-covid levels in 2019, while revenues exceeded those pre-covid. Private consumption remained strong despite aggressive monetary tightening by the ECB. Real GDP increased by 2.5% on average in 2023. Under the baseline scenario the economy is expected to advance by 2.7% in 2024. Consumer price inflation averaged 8.1% in 2022 and decelerated to 3.8% in 2023. The unemployment rate will continue to drop steadily in the medium term. Property prices continued to rise modestly in 2023 as domestic demand remained relatively strong. The adverse scenario is consistent with assumptions for a global economic slowdown driven by the wars in Ukraine and Middle East, elevated inflation and continued tight monetary conditions. The Cypriot economy relies on services, particularly on tourism, international business, and information and communication services with an outward orientation. This makes the Cypriot economy more exposed than other economies to the international environment and terms of trade shocks. Weaker external demand and more restricted domestic demand as a result of higher interest rates will lead to a slowdown of economic activity. The adverse scenario assumes a deeper impact of these conditions on the real economy than under the baseline scenario. Under the adverse scenario, real GDP is expected to contract by 1.6% in 2024 as a whole and by 0.7% in 2025. In the labour market the unemployment rate will rise only modestly, and inflation will be lower than under the baseline scenario. House prices will also slow in line with the contraction in real GDP. The Group uses actual values for the input variables. These values are sourced from the Cyprus Statistical Service, the Eurostat, the Central Bank of Cyprus for the residential property price index, and the European Central Bank for interest rates. Interest rates are also sourced from the Eurostat. In the case of property prices, the Group additionally uses data from the Royal Institute of Chartered Surveyors. For the forward reference period, the Group uses the forecast values for the same variables, as prepared by the BOC PCL's Economic Research Department. The results of the internal forecast exercises are consistent with publicly available forecasts from official sources including the European Commission, the International Monetary Fund, the European Central Bank and the Ministry of Finance of the Republic of Cyprus.

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Notes to the Consolidated Financial Statements

  1. Significant and other judgements, estimates and assumptions (continued)
    5.2 Calculation of expected credit losses (continued)

Qualitative adjustments or overlays are occasionally made when inputs calculated do not capture all the characteristics of the market. These are reviewed and adjusted, if considered necessary, by the Risk Management Division, endorsed by the Group Provisions Committee and approved by the joint Risk and Audit Committee. Qualitative adjustments or overlays are described in the below sections as applicable.

For Stage 3 customers, the calculation of individually assessed provisions is the weighted average of three scenarios: base, adverse and favourable. The base scenario focuses on the following variables, which are based on the specific facts and circumstances of each customer: the operational cash flows, the timing of recovery of collaterals and the haircuts from the realisation of collateral. The base scenario is used to derive additional either more favourable or more adverse scenarios. Under the adverse scenario, operational cash flows are decreased by 50%, applied haircuts on real estate collateral are increased by 50% and the timing of recovery of collaterals is increased by 1 year with reference to the baseline scenario, whereas under the favourable scenario applied haircuts are decreased by 5%, with no change in the recovery period with reference to the baseline scenario. Assumptions used in estimating expected future cash flows (including cash flows that may result from the realisation of collateral) reflect current and expected future economic conditions and are generally consistent with those used in the Stage 3 collectively assessed exposures.

For collectively assessed customers the calculation is also the weighted average of three scenarios: base, adverse and favourable.

Assessment of loss given default (LGD)
A factor for the estimation of loss given default (LGD) is the timing and net recoverable amount from repossession or realisation of collaterals which mainly comprise real estate assets. Assumptions have been made about the future changes in property values, as well as the timing for the realisation of collateral, taxes and expenses on the repossession and subsequent sale of the collateral as well as any other applicable haircuts. Indexation has been used as the basis to estimate updated market values of properties, supplemented by management judgement where necessary, given the difficulty in differentiating between short-term impacts and long-term structural changes and the shortage of market evidence for comparison purposes. Assumptions were made on the basis of a macroeconomic scenario for future changes in property prices and qualitative adjustments or overlays were applied to the projected future property value increases to restrict the level of future property price growth to 0% for all scenarios for loans and advances to customers which are secured by property collaterals.

At 31 December 2023, the weighted average haircut (including liquidity haircut and selling expenses) used in the collectively assessed provisions calculation for loans and advances to customers is approximately 32.5% under the baseline scenario (2022: approximately 32%). The timing of recovery from real estate collaterals used in the collectively assessed provisions calculation for loans and advances to customers has been estimated to be on average seven years under the baseline scenario (2022: average of seven years). For the calculation of individually assessed provisions, the timing of recovery of collaterals as well as the haircuts used are based on the specific facts and circumstances of each case. For specific cases judgement may also be exercised over staging during the individual assessment.

The above assumptions are also influenced by the ongoing regulatory dialogue the Group maintains with its lead regulator, the ECB, and other regulatory guidance and interpretations issued by various regulatory and industry bodies such as the ECB and the EBA, which provide guidance and expectations as to relevant definitions and the treatment/classification of certain parameters/assumptions used in the estimation of provisions. Any changes in these assumptions or variances between assumptions made and actual results could result in significant changes in the estimated amount of expected credit losses of loans and advances to customers.

Expected lifetime of revolving facilities
The expected lifetime of revolving facilities is based on a behavioural maturity model for revolving facilities based on BOC PCL's available historical data, where an expected maturity for each revolving facility based on the customer's profile is assigned. The behavioural model was updated in the third quarter of 2023 to reflect updates in customers' profile whilst maintaining the same model components.

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Notes to the Consolidated Financial Statements

  1. Significant and other judgements, estimates and assumptions (continued)
    5.2 Calculation of expected credit losses (continued)

Modelling adjustments
Forward looking models have been developed for ECL parameters (PD, EAD, LGD) for all portfolios and segments sharing similar characteristics. Model validation (initial and periodic) is performed by the independent validation unit within the Risk Management Division and involves assessment of a model under both quantitative (i.e. stability and performance) and qualitative terms. The frequency and level of rigour of model validation is commensurate to the overall use, complexity and materiality of the models, (i.e. risk tiering). In certain cases, judgement is exercised in the form of management overlay by applying adjustments on the modelled parameters. Governance of these models lies with the Risk Management Division, where a strong governance process is in place around the determination of the impairment measurement methodology including inputs, assumptions and overlays. Any management overlays are prepared by the Risk Management Division, endorsed by the Group Provisions Committee and approved by the joint Risk and Audit Committee.

ECL allowances also include allowances on off-balance sheet credit exposures represented by guarantees given and by irrevocable commitments to disburse funds. Off-balance sheet credit exposures of the individually assessed assets require assumptions on the probability, timing and amount of cash outflows. For the collectively assessed off-balance sheet credit exposures, the allowance for provisions is calculated using the Credit Conversion Factor (CCF) model.

Overlays in the context of current economic conditions
The two overlays introduced in 2022 in response to uncertainties from the consequences of the Ukrainian crisis, in the collectively assessed population for exposures that were considered to be the most vulnerable to the implications of the crisis, continued to be in effect during the year ended 31 December 2023.These were introduced to address the increased uncertainties from the geopolitical instability, trade restrictions, disruptions in the global supply chains, increases in the energy prices and their potential negative impact on the domestic cost of living. The impact on the ECL from the application of these overlays was approximately €3.4 million ECL release for the year ended 31 December 2023 (following an update of the assessment of the sectors classified as High Risk and/or Early Warning) and a net transfer of €19 million loans from Stage 1 to Stage 2 as at 31 December 2023.

Specifically, the first overlay relates to private individuals that are expected to be affected by the increased cost of living in order to reflect the future vulnerabilities to inflation, where a scenario with higher percentage increase is applied for the cost of living. A one-notch downgrade is applied to the identified portfolio, reflecting the expected impact of inflation to their credit quality.

The second overlay relates to sectors that have been classified as High Risk or Early Warning to reflect the expected Gross Value Added (GVA) outlook of these sectors, where this has deteriorated. Specifically, the sector risk classification is carried out by comparing the projected GVA outlook of each sector with its past performance (intrinsic) and its performance vis-a-vis other sectors (systemic). In cases where both systemic and intrinsic indicators are found to have deteriorated, the relevant sector is classified as High Risk, whereas if only one of the two has deteriorated, then the sector is classified as Early Warning. A one-notch downgrade is applied to Early Warning sectors whereas for High Risk sectors a more severe downgrade is applied accordingly.

In addition, the overlay on the probability of default (PD), introduced in the fourth quarter of 2022 to address specifically the high inflation environment affecting the economy, continued to be in effect during the year ended 31 December 2023. With this overlay the PDs were floored to the maximum of 2018/2019 level, on the basis that these years are considered as closer to a business-as-usual environment in terms of default rates. The impact on the ECL from the application of this overlay was €7.2 million charge for the year ended 31 December 2023, as a result of multiple components including updated ratings, PD and thresholds calibrations and stage migrations.

In addition, during the year ended 31 December 2023, an overlay for the LGD parameter has been integrated through reduced curability period for Stage 2 and Stage 3 exposures (i.e., the maximum period that a customer is considered to cure has been reduced). The impact on the ECL was €7 million charge for the year ended 31 December 2023.

The Group has exercised critical judgement on a best effort basis, to consider all reasonable and supportable information available at the time of the assessment of the ECL allowance as at 31 December 2023. The Group will continue to evaluate the ECL allowance and the related economic outlook each quarter, so that any changes arising from the uncertainty on the macroeconomic outlook and geopolitical developments are timely captured.

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Notes to the Consolidated Financial Statements

5. Significant and other judgements, estimates and assumptions (continued)

5.2 Calculation of expected credit losses (continued)

Portfolio segmentation

The individual assessment is performed not only for individually significant assets but also for other exposures meeting specific criteria determined by management. The selection criteria for the individually assessed exposures are based on management judgement and are reviewed on a quarterly basis by the Risk Management Division and are adjusted or enhanced, if deemed necessary.

Following the wars in Ukraine and Middle East, the selection criteria were further enhanced to include significant exposures to customers with passport of origin or residency in Russia, Ukraine or Belarus and/or business activity within these countries and significant exposures with repayment deriving from Israel. Further details on impairment allowances and related credit information are set out in Note 44.

5.3 Stock of property - estimation of net realisable value

Stock of property is measured at the lower of cost and net realisable value. The net realisable value is determined through valuation techniques, requiring significant judgement, taking into account all available reference points, such as expert valuation reports, current market conditions, the holding period of the asset, applying an appropriate illiquidity discount where considered necessary, and any other relevant parameters. Selling expenses are deducted from the realisable value.

Depending on the value of the underlying asset and available market information, the determination of costs to sell may require professional judgement which involves a high degree of uncertainty due to the relatively low level of market activity. More details on the stock of property are presented in Note 27.

5.4 Provisions for pending litigations, claims, regulatory and other matters

The accounting policy for provisions for pending litigations, claims, regulatory and other matters is described in Note 2.35. Judgement is required in determining whether a present obligation exists and in estimating the probability, timing and amount of any outflows. Provisions for pending litigations, claims, regulatory and other matters usually require a higher degree of judgement than other types of provisions.

It is expected that the Group will continue to have a material exposure to litigation and regulatory proceedings and investigations relating to legacy issues in the medium term. The matters for which the Group determines that the probability of a future loss is more than remote will change from time to time, as will the matters as to which a reliable estimate can be made and the possible loss for such matters can be estimated. Actual results may prove to be significantly higher or lower than the estimated possible loss in those matters, where an estimate was made. In addition, loss may be incurred in matters with respect to which the Group believed the probability of loss was remote. For a detailed description of the nature of uncertainties and assumptions and the effect on the amount and timing of pending litigations, claims, regulatory and other matters refer to Note 38.

5.5 Tax

The Group, is subject to tax in Cyprus and in the countries that it has run-down operations mainly in Greece, Russia and Romania. Estimates are required in determining the provision for taxes at the reporting date. The Group recognises income tax liabilities for transactions and assessments whose tax treatment is uncertain. Where the final tax is different from the amounts initially recognised in the consolidated income statement, such differences will impact the income tax expense, the tax liabilities and deferred tax assets or liabilities of the period in which the final tax is agreed with the relevant tax authorities.

Deferred tax assets

In the absence of a specific accounting standard dedicated to the accounting of the asset that arose pursuant to amendments in the Income Tax Law effected in March 2019 which provides for the recoverability of tax assets arising from transfer of tax losses following resolution of a credit institution, within the framework of 'The Resolution of Credit and Other Institutions', to be guaranteed (Note 17), BOC PCL had exercised judgement in applying the guidance of IAS 12 in accounting for this asset item as the most relevant available standard. On the basis of this guidance, BOC PCL had determined that this asset should be accounted for on the basis of IAS 12 principles relating to deferred tax assets. For further details on such deferred tax assets refer to Note 17.

298
BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

5. Significant and other judgements, estimates and assumptions (continued)

5.6 Fair value of investments and derivatives

The best evidence of fair value is a quoted price in an actively traded market. If the market for a financial instrument is not active, a valuation technique is used. The majority of valuation techniques employed by the Group use primarily observable market data and so the reliability of the fair value measurement is relatively high. However, certain financial instruments are valued on the basis of valuation techniques that feature one or more significant inputs that are not observable. Valuation techniques that rely on non-observable inputs require a higher level of management judgement to calculate a fair value than those based wholly on observable inputs.

Valuation techniques used to calculate fair values include comparisons with similar financial instruments for which market observable prices exist, discounted cash flow analysis and other valuation techniques commonly used by market participants. Valuation techniques incorporate assumptions that other market participants would use in their valuations, including assumptions about interest rate yield curves, exchange rates, volatilities and default rates.

When valuing instruments by reference to comparable instruments, management takes into account the maturity, structure and rating of the instrument with which the position held is being compared. The Group uses models with only unobservable inputs for the valuation of certain unquoted equity investments. In these cases, estimates are made to reflect uncertainties in fair values resulting from a lack of market data inputs, for example, as a result of illiquidity in the market.# BANK OF CYPRUS HOLDINGS GROUP

Annual Financial Report 2023

Notes to the Consolidated Financial Statements

5. Significant and other judgements, estimates and assumptions (continued)

5.7 Retirement benefits

The cost of defined benefit pension plans is determined using actuarial valuations. The actuarial valuations involve making assumptions about discount rates, the expected rate of return on plan assets, future salary increases, mortality rates as well as future pension increases where necessary. The Group's management sets these assumptions based on market expectations at the reporting date using its best estimates for each parameter covering the period over which the obligations are to be settled. In determining the appropriate discount rate, management considers the yield curve of high quality corporate bonds. In determining other assumptions, a certain degree of judgement is required. Future salary increases are based on expected future inflation rates for the specific country plus a margin to reflect the best possible estimate relating to parameters such as productivity, workforce maturity and promotions. The expected return on plan assets is based on the composition of each fund's plan assets, estimating a different rate of return for each asset class. Estimates of future inflation rates on salaries and expected rates of return of plan assets represent management's best estimates for these variables. These estimates are derived after consultation with the Group's advisors, and involve a degree of judgement. Due to the long-term nature of these plans, such estimates are inherently uncertain. Further details on retirement benefits are disclosed in Note 14.

5.8 Non-life insurance business

The Group is engaged in the provision of non-life insurance services. Risks under these policies usually cover a period of 12 months. A summary of the significant judgements and estimates made in the measurement of insurance and reinsurance contract assets and liabilities is included in Note 2.2.1.3. Further information on non-life insurance business is disclosed in Note 12.


299 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

5. Significant and other judgements, estimates and assumptions (continued)

5.9 Life insurance business

The Group is engaged in the provision of life insurance services. Whole life insurance plans (life plans) are unit-linked contracts associated with assets where the amount payable in the case of death is the greater of the sum insured and the value of investment units. Simple insurance or temporary term plans (term plans) relate to fixed term duration plans for protection against death. In case of death within the coverage period, the insured sum will be paid. Endowment insurance (such as investment plans/horizon plans/Capital builder and Lifestart) refer to specific duration plans linked to investments, to create capital through systematic investment in association with death insurance coverage whereby the higher of the sum insured and the value of investment units is payable on death within the contract term. A summary of the significant judgements and estimates made in the measurement of insurance and reinsurance contract assets and liabilities is included in Note 2.2.1.3. Further information on life insurance business is disclosed in Note 12.

5.10 Exercise of significant influence

The Group determines whether it exercises significant influence on companies in which it has shareholdings of less than 20% if other factors exist that demonstrate significant influence. In performing this assessment it considers its representation in the Board of Directors which gives rise to voting rights of more than 20% and participation in policy-making processes, including participation in decisions about dividends and other distributions.

5.11 Classification of properties

The Group determines whether a property is classified as investment property or stock of property as follows:

i. Investment properties comprise land and buildings that are not occupied for use by, or in the operations of the Group, nor for sale in the ordinary course of business, but are held primarily to earn rental income and/or capital appreciation. These buildings are substantially rented to tenants and not intended to be sold in the ordinary course of business. Additionally they comprise leased properties which are acquired in exchange of debt and are leased out under operating leases.

ii. Stock of property comprises real estate assets held with an intention to be disposed of. This principally relates to properties acquired through debt-for-property swaps and properties acquired through the acquisition of certain operations of Laiki Bank in 2013 (except from those that are leased out and are classified as investment properties).

5.12 Fair value of properties held for own use and investment properties

In accordance with the Group's accounting policy, property held for own use, as well as investment property, is measured at fair value. In the case of property held for own use, valuations are carried out periodically so that the carrying value is not materially different from the fair value, whereas in the case of investment property, the fair value is established at each reporting date. Valuations are carried out by qualified valuers by applying valuation models recommended by internationally accepted valuation standards. In arriving at their estimates of the fair values of properties, the valuers use their market knowledge and professional judgement and do not rely solely on historical transactional comparable information, taking into consideration the greater degree of uncertainty that exists compared to a more active market. Depending on the nature of the underlying asset and available market information, the determination of the fair value of property may require the use of estimates such as future cash flows from assets and discount rates applicable to those assets. All these estimates are based on local market conditions existing at the reporting date. Further information on inputs used is disclosed in Note 22.


300 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

5. Significant and other judgements, estimates and assumptions (continued)

5.13 Leases

Incremental Borrowing Rate (IBR)

The determination of an IBR term structure which is used in the measurement of the present value of the future lease payments as described in Note 2.25, inherently involves significant judgement. The IBR used was based on the Cyprus Government yield curve, with no further adjustment, as a fair proxy for the Group's secured borrowing cost, for a time horizon in accordance to the lease term. The sensitivity analysis on the yield curve performed by BOC PCL showed that the value of the lease liability and corresponding RoU assets is relatively insensitive to changes in the IBR.

Lease term

In determining the lease term, management considers all facts and circumstances that could make a contract enforceable, such as the economics of the contract. The following assumptions were made for the duration of lease term depending on the contract terms:

i. For cancellable leases, an assessment was made at the initial application of the standard and subsequently updated where considered appropriate, based on the horizon used in the Group's financial plan. The current medium term financial plan assessment is for a duration of 4 years. The lease term was therefore based on an assessment of either 4 years (being the medium time horizon) or 8 years (being an assessment of a longer time horizon).

ii. For non-cancellable leases, the lease term has been assessed to be the non-cancellable period.

iii. For leases with an option for renewal, the Group's past practice regarding the period over which it has typically used properties (whether leased or owned), and its economic reasons for doing so, provide information that is helpful in assessing whether the lessee is reasonably certain to exercise, or not to exercise, an option.

Low value assets

The Group has exercised judgement in determining the threshold of low value assets which was set at €5,000. Further details on the leases are disclosed in Note 42.

6. Segmental analysis

The Group's activities are mainly concentrated in Cyprus. Cyprus operations are organised into operating segments based on the line of business. The results of the overseas activities of the Group, namely Greece, Romania and Russia, are presented within segment 'Other', given the size of these operations which are in a run-down mode and relate to legacy operations of the Group. Further, the results of certain small subsidiaries of the Group are allocated to the segments based on their key activities. The results of the subsidiary company JCC Payment Systems Ltd (JCC), previously reported under the segment 'Other', are now presented separately under segment 'Payment services'. The business segments 'International Corporate' and 'IBU' have been combined and the results of these business segments, previously reported separately, are now presented combined under segment 'IBU & International Corporate' business segment. Comparative information in 'Analysis by business line', 'Analysis of total revenue' and 'Analysis of assets and liabilities' was restated to account for these changes. Comparative information in 'Analysis by business line', 'Analysis of total revenue' and 'Analysis of assets and liabilities' was also restated to account for the retrospective application of IFRS 17 as described in Note 2.2.1. The operating segments are analysed below:

i.# 6. Segmental analysis

The Corporate and Large Corporate, Small and Medium-sized Enterprises (SME) and Retail business lines are managing loans and advances to customers. Categorisation of loans per customer group is detailed below.

ii. IBU & International Corporate comprises of:
1. IBU, which specialises in the offering of banking services to the international corporate customers based in Cyprus, particularly international business companies whose ownership and business activities lie outside Cyprus, and non resident individual customers of BOC PCL.
2. International Corporate, which comprises of International Corporate Banking, Project Finance & Loan Syndication and Shipping Center. International Corporate Banking provides financing from Cyprus in respect of projects based overseas with main focus being Greece and the United Kingdom. Project Finance & Loan Syndication acts as arranger or participant in large international loan syndication transactions. Shipping Center provides shipping financing primarily for ocean going cargo vessels.

301 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

6. Segmental analysis (continued)

iii. Restructuring and Recoveries is the specialised unit which was set up to tackle the Group's loan portfolio quality and manages exposures to borrowers in distress situation through innovative solutions.

iv. Wealth Management comprises the provision of private banking and wealth management, market execution and custody services along with asset management and investment banking. This segment also includes subsidiary companies of the Group, whose activities relate to investment banking, brokerage, discretionary asset management and investment advice services.

v. The Real Estate Management Unit (REMU) manages properties acquired through debt-for-property swaps and properties acquired through the acquisition of certain operations of Laiki Bank in 2013 and executes exit strategies in order to monetise these assets. REMU also includes other subsidiary property companies of the Group.

vi. Treasury is responsible for managing assets and liabilities within the Risk Appetite Framework set by the Board of Directors. Treasury manages the Group's liquid assets, investing in fixed income securities and interbank market. This business line manages the interest rate and foreign exchange risks to which the Group is exposed to and is also responsible for liquidity management and for ensuring compliance with internal and regulatory liquidity guidelines. It is also responsible for raising funding through the issuance of debt in the wholesale markets.

vii. The Insurance business line is involved in both life and non-life insurance business.

viii. Payment Services comprise the subsidiary company JCC, which is involved in the development of inter-banking systems, acquiring and processing of debit and credit card transactions and other payment services.

ix. The segment 'Other' includes central functions of BOC PCL such as finance, risk management, compliance, legal, information technology, corporate affairs and human resources. These functions provide services to the operating segments. Segments 'Other' also includes other small subsidiary companies in Cyprus (excluding the insurance subsidiaries, property companies under REMU, payment services subsidiary of the Group (JCC) and subsidiary companies under Wealth), as well as the overseas legacy activities of the Group.

BOC PCL broadly categorises its loans per customer group, in the following customer sectors:

i. Retail – all individuals, regardless of the facility amount, and legal entities with facilities from BOC PCL of up to €500 thousand, excluding business property loans, and/or annual credit turnover up to €1 million.

ii. Small and medium-sized enterprises (SME) – any company or group of companies (including personal and housing loans to the directors or shareholders of a company) with facilities from BOC PCL in the range of €500 thousand to €4 million and/or annual credit turnover in the range of €1 million to €10 million.

iii. Corporate – any company or group of companies (including personal and housing loans to the directors or shareholders of a company) with available credit lines with BOC PCL of over €4 million and/or having a minimum annual credit turnover of over €10 million. These companies are either local larger corporations or international companies or companies in the shipping sector. Lending includes direct lending or through syndications.

Management monitors the operating results of each business segment separately for the purposes of performance assessment and resource allocation. Segment performance is evaluated based on profit after tax and non-controlling interests. Inter-segment transactions and balances are eliminated on consolidation. Operating segment disclosures are provided as presented to the Group Executive Committee. Income and expenses associated with each business line are included within the business line results for determining its performance. Fund transfer pricing methodologies are applied between the business lines as to reflect the performance of each business line. Income and expenses incurred directly by the business lines are allocated to the business lines as incurred. Indirect income and expenses are re-allocated from the central functions to the business lines. For the purposes of the Cyprus analysis by business line, notional tax at the 12.5% Cyprus tax rate is charged/credited to the profit or loss before tax of each business line. The loans and advances to customers, the customer deposits and the related income and expense are generally included in the segment where the business is managed, instead of the segment where the transaction is recorded.

302 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

6. Segmental analysis (continued)

Analysis by business line

Corporate and Large corporate IBU & International corporate SME Retail Restructuring and recoveries Wealth management REMU Insurance Treasury Payment services Other Total
2023 €000 €000 €000 €000 €000 €000 €000 €000 €000 €000 €000 €000
Net interest income/(expense) 165,640 155,678 56,351 381,172 17,702 17,449 (34,263) (2) 35,022 - (2,532) 792,217
Net fee and commission income/(expense) 19,798 51,679 10,452 63,144 2,844 5,369 (212) (8,350) 2,369 29,537 4,393 181,023
Net foreign exchange gains/(losses) 2,010 5,212 700 2,315 (171) 116 (14) - 18,846 (287) (139) 28,588
Net gains/(losses) on financial instruments 2,401 - - - - 139 7 5,648 3,583 1,007 (5) 12,780
Net gains/(losses) on derecognition of financial assets measured at amortised cost 4,400 (246) (2,299) (428) 6,770 (33) - - (1,783) - (20) 6,361
Net insurance result - - - - - - - 53,350 - - 138 53,488
Net gains/(losses) from revaluation and disposal of investment properties - - - - - - 1,548 (331) - - (174) 1,043
Net gains on disposal of stock of property - - - - - - 8,476 - - - 496 8,972
Other income 24 5 16 209 67 283 7,551 5,594 12 3,775 801 18,337
Total operating income 194,273 212,328 65,220 446,412 27,212 23,323 (16,907) 55,909 58,049 34,032 2,958 1,102,809
Staff costs (7,559) (13,156) (5,908) (51,147) (8,929) (5,010) (3,917) (3,791) (2,349) (7,307) - (83,193)
Special levy on deposits and other levies/contributions (4,340) (8,765) (2,176) (25,734) (109) (1,256) - - - - - (42,380)
Provisions for pending litigations, claims, regulatory and other matters (net of reversals) - - - - - - - - - (380) (28,084) (28,464)
Other operating expenses (36,392) (18,959) (14,597) (85,794) (11,506) (1,880) (15,341) (4,591) (7,987) (12,342) 58,296 (151,093)
Operating profit/(loss) before credit losses and impairment 145,982 171,448 42,539 283,737 6,668 15,177 (36,165) 47,527 47,713 14,003 (50,023) 688,606
Credit losses on financial assets (36,553) (2,130) 625 (4,370) (30,419) 65 (5,737) (229) 548 - (1,630) (79,830)
Impairment net of reversals on non-financial assets - - - - - - (46,307) - - - (545) (46,852)
Profit/(loss) before tax 109,429 169,318 43,164 279,367 (23,751) 15,242 (88,209) 47,298 48,261 14,003 (52,198) 561,924
Income tax (13,679) (21,165) (5,395) (34,921) 2,969 (1,938) 16,296 (4,201) (6,033) (2,070) (2,843) (72,980)
Profit/(loss) after tax 95,750 148,153 37,769 244,446 (20,782) 13,304 (71,913) 43,097 42,228 11,933 (55,041) 488,944
Non-controlling interests-(profit)/loss - - - - - (5) 1,252 - - (2,984) - (1,737)
Profit/(loss) after tax attributable to the owners of the Company 95,750 148,153 37,769 244,446 (20,782) 13,299 (70,661) 43,097 42,228 8,949 (55,041) 487,207

303 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

6. Segmental analysis (continued)

Analysis by business line (continued)
Corporate and Large corporate IBU & International corporate SME Retail Restructuring and recoveries Wealth management REMU Insurance Treasury Payment services Other Total
2022 (restated) €000 €000 €000 €000 €000 €000 €000 €000 €000 €000 €000 €000
Net interest income/(expense) 114,135 68,394 34,860 137,178 31,083 4,680 (34,649) - 14,860 (157) 23 370,407
Net fee and commission income/(expense) 22,369 57,289 11,753 61,764 7,819 5,099 (175) (7,749) 1,602 26,672 5,841 192,284
Net foreign exchange gains/(losses) 992 6,070 591 2,424 80 126 - - 21,008 (589) 589 31,291
Net (losses)/gains on financial instruments (508) - - - 4,557 (114) (7) (12,691) 4,911 3,249 (11) (614)
Net gains/(losses) on derecognition of financial assets measured at amortised cost 614 128 (456) 454 6,220 (302) - - (1,193) - (230) 5,235
Net insurance result - - - - - - - 44,496 - - 70 44,566
Net gains/(losses) from revaluation and disposal of investment properties - - - - - - 181 (406) - - (774) (999)
Net gains on disposal of stock of property - - - - - - 13,325 - - - 645 13,970
Other income (71) (2) 16 131 201 215 9,349 65 1 4,688 2,088 16,681
Total operating income 137,531 131,879 46,764 201,951 49,960
# 9,704 (11,976) 23,715 41,189 33,863 8,241 672,821 Staff costs
(6,629) (13,450) (5,294) (53,372) (10,759) (4,044) (4,062) (2,648) (2,140) (6,366) (72,065) (180,829) Staff costs–voluntary exit plans and other termination benefits
(1,167) (5,465) (2,060) (46,536) (9,125) (1,311) (571) (2,475) (426) (3,130) (32,059) (104,325) Special levy on deposits and other levies/contributions
(3,752) (8,158) (1,938) (23,509) (91) (1,044) - - - - - (38,492) Provisions for pending litigations, claims, regulatory and other matters (net of reversals)
- - - - - - - - - - (11,880) (11,880) Other operating expenses
(34,579) (16,556) (15,684) (77,242) (24,415) (2,280) (18,836) (3,275) (10,132) (10,840) 55,923 (157,916) Operating profit before credit losses and impairment
91,404 88,250 21,788 1,292 5,570 1,025 (35,445) 15,317 28,491 13,527 (51,840) 179,379 Credit losses on financial assets
(7,572) 355 (1,024) 230 (48,393) (1,535) (3,422) 15 (823) - 3,082 (59,087) Impairment net of reversals on non-financial assets
- - - - - - (23,921) - - - (5,628) (29,549) Profit/(loss) before tax
83,832 88,605 20,764 1,522 (42,823) (510) (62,788) 15,332 27,668 13,527 (54,386) 90,743 Income tax
(10,479) (11,076) (2,596) (190) 5,353 (107) 7,151 (2,306) (3,458) (1,641) (11,963) (31,312) Profit/(loss) after tax
73,353 77,529 18,168 1,332 (37,470) (617) (55,637) 13,026 24,210 11,886 (66,349) 59,431 Non-controlling interests-(profit)/loss
- - - - - - - - - (2,971) 105 (2,866) Profit/(loss) after tax attributable to the owners of the Company
73,353 77,529 18,168 1,332 (37,470) (617) (55,637) 13,026 24,210 8,915 (66,244) 56,565 304 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements 6. Segmental analysis (continued) Analysis of total revenue Total revenue includes net interest income, net fee and commission income, net foreign exchange gains, net gains/(losses) on financial instruments, net gains/(losses) on derecognition of financial assets measured at amortised cost, net insurance result, net gains/(losses) from revaluation and disposal of investment properties, net gains/(losses) on disposal of stock of property and other income. There was no revenue deriving from transactions with a single external customer that amounted to 10% or more of Group revenue.
Corporate and Large corporate IBU & International corporate SME Retail Restructuring and recoveries Wealth management REMU Insurance Treasury Payment Services Other Total
2023
Revenue from third parties 219,193 124,579 56,574 247,043 27,719 7,484 17,778 64,101 305,558 28,889 3,891 1,102,809
Inter-segment (expense)/revenue (24,920) 87,749 8,646 199,369 (507) 15,839 (34,685) (8,192) (247,509) 5,143 (933) -
Total revenue 194,273 212,328 65,220 446,412 27,212 23,323 (16,907) 55,909 58,049 34,032 2,958 1,102,809
2022 (restated)
Revenue from third parties 154,621 131,752 50,413 213,309 54,216 10,517 (8,848) 31,226 (5,710) 29,193 12,132 672,821
Inter-segment (expense)/revenue (17,090) 127 (3,649) (11,358) (4,256) (813) (3,128) (7,511) 46,899 4,670 (3,891) -
Total revenue 137,531 131,879 46,764 201,951 49,960 9,704 (11,976) 23,715 41,189 33,863 8,241 672,821

Analysis of assets and liabilities

Corporate and Large corporate IBU & International corporate SME Retail Restructuring and recoveries Wealth management REMU Insurance Treasury Payment Services Other Total
2023
Assets
Assets 3,469,090 880,219 942,490 4,309,492 213,477 71,776 895,374 919,427 13,971,313 93,536 1,026,038 26,792,232
Inter-segment assets (35,367) - - - - (9,707) (39,843) (19,443) - (33,058) (26,237) (163,655)
Total assets 3,433,723 880,219 942,490 4,309,492 213,477 62,069 855,531 899,984 13,971,313 60,478 999,801 26,628,577
2022 (restated)
Assets
Assets 3,556,475 822,095 1,020,727 4,193,741 313,657 72,438 1,115,788 852,892 12,291,132 80,730 1,058,138 25,377,813
Inter-segment assets - - - - - (9,313) (35,214) (18,807) - (21,347) (4,591) (89,272)
Total assets 3,556,475 822,095 1,020,727 4,193,741 313,657 63,125 1,080,574 834,085 12,291,132 59,383 1,053,547 25,288,541
Corporate and Large corporate IBU & International corporate SME Retail Restructuring and recoveries Wealth management REMU Insurance Treasury Payment Services Other Total
2023
Liabilities
Liabilities 2,197,945 3,901,025 1,019,245 11,781,972 29,045 543,123 24,695 803,319 3,503,842 40,635 459,045 24,303,891
Inter-segment liabilities (111,192) - - - - (3,485) (11,667) (16,404) - - (20,907) (163,655)
Total liabilities 2,086,753 3,901,025 1,019,245 11,781,972 29,045 539,638 13,028 786,915 3,503,842 40,635 438,138 24,140,236
2022 (restated)
Liabilities
Liabilities 1,915,300 4,096,948 1,007,555 11,333,783 33,806 628,578 10,049 690,757 3,183,550 28,658 400,263 23,329,247
Inter-segment liabilities - - - - - - - - (89,272) - - (89,272)
Total liabilities 1,915,300 4,096,948 1,007,555 11,333,783 33,806 628,578 10,049 690,757 3,094,278 28,658 400,263 23,239,975

Segmental analysis of customer deposits and loans and advances to customers is presented in Note 30 and Notes 44.2 and 44.5 respectively.
306 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements 6. Segmental analysis (continued)

Analysis of turnover

2023 €000 2022 (restated) €000
Net interest income 792,217 370,407
Net fee and commission income 181,023 192,284
Net foreign exchange gains 28,588 31,291
Net gains/(losses) on financial instruments 12,780 (614)
Net gains on derecognition of financial assets measured at amortised cost 6,361 5,235
Net insurance result (Note 12) 53,488 44,566
Net gains/(losses) from revaluation and disposal of investment properties 1,043 (999)
Net gains on disposal of stock of property 8,972 13,970
Other income 18,337 16,681
Total 1,102,809 672,821

7. Interest income and income similar to interest income

2023 €000 2022 €000
Interest income
Financial assets at amortised cost:
- Loans and advances to customers 511,072 335,653
- Loans and advances to banks and central banks 321,828 42,545
- Reverse repurchase agreements 3,219 -
- Debt securities 55,752 12,113
- Other financial assets (Note 28) 19,774 10,889
Debt securities at FVOCI 8,433 9,231
Negative interest on funding from central banks - 18,418
Total Interest Income 920,078 428,849
Income similar to interest income
Loans and advances to customers measured at FVPL 11,489 10,963
Derivative financial instruments 53,961 11,156
Total Income similar to interest income 65,450 22,119
307 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements 8. Interest expense and expense similar to interest expense
2023 €000 2022 (restated) €000
Interest expense
Financial liabilities at amortised cost:
- Customer deposits 32,358 6,857
- Funding from central banks and deposits by banks 74,393 7,151
- Debt securities in issue 19,534 7,857
- Subordinated liabilities 20,320 20,658
Negative interest on loans and advances to banks and balances with central banks - 23,184
Interest expense on lease liabilities 294 14
Total Interest Expense 146,899 65,721
Expense similar to interest expense
Derivative financial instruments 46,412 14,840

9. Fee and commission income and expense

Fee and commission income

2023 €000 2022 €000
Credit-related fees and commissions 54,020 47,050
Other banking commissions 92,086 112,562
Fees on servicing loans disposed of under Project Helix 3 646 5,564
Mutual funds and asset management fees 4,079 3,652
Brokerage commissions 1,146 858
Other commissions 36,366 32,897
Total Fee and commission income 188,343 202,583

Mutual funds and asset management fees relate to fiduciary and other similar activities. Credit-related fees and commissions include commissions from credit card arrangements amounting to €32,522 thousand (2022: €26,257 thousand). Other banking commissions include commissions from payment orders amounting to €26,676 thousand (2022: €27,439 thousand) and account maintenance fees of €29,420 thousand (2022: €29,266 thousand). During the year ended 31 December 2022 liquidity fee (abolished in December 2022) of €15,663 thousand was also included within other banking commissions.

Fee and commission income is further divided into:

Fees earned from services that are provided over time:

2023 €000 2022 €000
Credit-related fees and commissions 26,879 20,119
Other banking commissions 44,150 54,618
Fees on servicing loans disposed of under Project Helix 3 646 5,564
Mutual funds and asset management fees 2,878 1,772
Other commissions - 241
Total 74,553 82,314

Fees earned from point in time services:

2023 €000 2022 €000
Credit-related fees and commissions 27,141 26,931
Other banking commissions 47,936 57,944
Mutual funds and asset management fees 1,201 1,880
Brokerage commissions 1,146 858
Other commissions 36,366 32,656
Total 113,790 120,269

Fee and commission expense

2023 €000 2022 €000
Banking commissions 6,784 9,984
Mutual funds and asset management fees 343 284
Brokerage commissions 193 31
Total Fee and commission expense 7,320 10,299

10. Net foreign exchange gains

Net foreign exchange gains comprise of the conversion of monetary assets and liabilities in foreign currency at the reporting date, realised exchange gains/(losses) from transactions in foreign currency settled during the year and the revaluation of foreign exchange derivatives.

11.

```# BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

12. Net insurance result

2023 2022 (restated) 2023 2022 (restated) 2023 2022 (restated)
Life insurance Non-life insurance Total Life insurance Non-life insurance Total
€000 €000 €000 €000 €000 €000
Insurance finance income/(expense) (43,820) (1,269) (45,089) 40,978 604 41,582
Reinsurance finance income/(expense) 2,114 449 2,563 (3,291) (153) (3,444)
Return on assets backing insurance liabilities 43,486 - 43,486 (37,354) - (37,354)
Net insurance finance income/(expense) and net reinsurance finance income/(expense) 1,780 (820) 960 333 451 784
Insurance revenue 57,081 88,694 145,775 52,537 82,958 135,495
Insurance service expenses (25,259) (46,273) (71,532) (30,594) (43,968) (74,562)
Other insurance related income/(expense) (715) - (715) (403) - (403)
Net insurance service result 31,107 42,421 73,528 21,540 38,990 60,530
Allocation of reinsurance premiums (14,824) (34,498) (49,322) (11,191) (30,008) (41,199)
Amounts recoverable from reinsurers for incurred claims 11,853 16,469 28,322 11,216 13,235 24,451
Net reinsurance service result (2,971) (18,029) (21,000) 25 (16,773) (16,748)
Net insurance result 29,916 23,572 53,488 21,898 22,668 44,566

The analysis of the insurance revenue recognised during the year is presented below:

2023 2022
€000 €000
Life insurance contracts
Amounts relating to the changes in the liability for remaining coverage
Expected incurred claims and insurance service expenses incurred in the year 37,129 36,375
Change in the risk adjustment for non-financial risk 1,306 1,523
Amount of CSM recognised in profit or loss 7,792 5,032
Other amounts, including experience adjustments for premium receipts 1,160 1,289
Amounts relating to recovery of insurance acquisition cash flows
Allocation of the portion of premiums that relate to the recovery of insurance acquisition cash flows 228 81
Insurance revenue from contracts measured under GMM and VFA 47,615 44,300
Insurance revenue from contracts measured under PAA 9,466 8,237
Insurance revenue - life 57,081 52,537
Non-life insurance contracts
Insurance revenue from contracts measured under PAA 88,694 82,958
Insurance revenue - non-life 88,694 82,958
Insurance revenue 145,775 135,495

12. Net insurance result (continued)

The analysis of the insurance service expenses recognised during the year is presented below:

2023 2023 2023 2022 2022 2022
Life insurance Non-life insurance Total Life insurance Non-life insurance Total
€000 €000 €000 €000 €000 €000
Incurred claims and directly attributable expenses (24,446) (32,964) (57,410) (25,814) (27,091) (52,905)
Amortisation of insurance acquisition cash flows (227) (5,541) (5,768) (80) (5,013) (5,093)
Insurance acquisition cash flows expensed as incurred (2,581) (5,907) (8,488) (2,429) (5,419) (7,848)
Reversals of losses/(losses) on onerous contracts 1,145 (108) 1,037 (4,743) - (4,743)
Changes to liabilities for incurred claims (LIC) 850 (1,753) (903) 2,472 (6,445) (3,973)
Insurance service expenses (25,259) (46,273) (71,532) (30,594) (43,968) (74,562)

The analysis of the net reinsurance service result from reinsurance contracts held recognised during the year is presented below:

2023 2022
€000 €000
Reinsurance contracts - life contracts
Amounts relating to the changes in the assets for remaining coverage
Expected recovery for insurance service expenses incurred in the year (10,087) (8,314)
Change in the risk adjustment for non-financial risk 41 (58)
Net cost/gain recognised in profit or loss (1,559) (277)
Allocation of reinsurance premiums from contracts measured under GMM (11,605) (8,649)
Allocation of reinsurance premiums from contracts measured under PAA (3,219) (2,542)
Allocation of reinsurance premiums (14,824) (11,191)
Amounts recoverable for claims and other expenses incurred in the year 12,247 12,187
Changes in amounts recoverable arising from changes in liability for incurred claims (394) (971)
Amounts recoverable from reinsurers for incurred claims 11,853 11,216
Net reinsurance service result - life (2,971) 25
Reinsurance contracts - non-life contracts
Allocation of reinsurance premiums from contracts measured under PAA (34,498) (30,008)
Allocation of reinsurance premiums (34,498) (30,008)
Amounts recoverable for claims and other expenses incurred in the year 13,346 9,256
Changes in amounts recoverable arising from changes in liability for incurred claims 3,072 3,979
Changes in fulfilment cash flows which relate to onerous underlying contracts 51 -
Amounts recoverable from reinsurers for incurred claims 16,469 13,235
Net reinsurance service result - non-life (18,029) (16,773)
Net reinsurance service result (21,000) (16,748)

12. Net insurance result (continued)

The analysis of insurance finance income/(expense) and reinsurance finance income/(expense) recognised during the year is presented below:

2023 2023 2023 2022 2022 2022
Life insurance Non-life insurance Total Life insurance Non-life insurance Total
€000 €000 €000 €000 €000 €000
Changes in value of underlying assets of direct participating contracts (42,949) - (42,949) 36,759 - 36,759
Interest accreted to insurance contracts using current financial assumptions (307) (1,297) (1,604) 78 - 78
Interest accreted to insurance contracts using locked-in rates 13 - 13 81 (395) (314)
Changes in interest rates and other financial assumptions (577) 28 (549) 4,060 999 5,059
Insurance finance income/(expense) (43,820) (1,269) (45,089) 40,978 604 41,582
Interest accreted to reinsurance contracts using current financial assumptions - 465 465 - - -
Interest accreted to reinsurance contracts using locked-in rates (85) - (85) (4) 138 134
Changes in interest rates and other financial assumptions 2,199 (19) 2,180 (3,287) (291) (3,578)
Changes in non-performance risk of reinsurer - 3 3 - - -
Reinsurance finance income/(expense) 2,114 449 2,563 (3,291) (153) (3,444)

13. Other income

2023 2022
€000 €000
Dividend income 856 940
Profit/(loss) on sale and write-off of property and equipment and intangible assets 53 (13)
Rental income from investment properties 3,239 4,263
Rental income from stock of property 346 257
Income from hotel, golf and other leisure activities 3,463 3,559
Income from insurance compensation 5,093 -
Other income 5,287 7,675
18,337 16,681

The income from hotel, golf and other leisure activities primarily relates to activities of subsidiaries acquired in debt satisfaction as part of loan restructuring activity.

14. Staff costs

2023 2022 (restated)
€000 €000
Salaries 137,390 142,779
Employer's contributions to state social insurance 24,834 25,962
Variable compensation:
Accrual for short-term incentive award (Note 14.3) 9,955 -
Share-based benefits expense (Note 14.2) 595 322
Retirement benefit plan costs 12,072 11,766
Exit cost and other termination benefits (2022:Voluntary Exit Plan) 7,420 104,325
192,266 285,154

The number of persons employed by the Group as at 31 December 2023 was 2,830 (2022: 2,889). In 2023 and 2022, staff costs are presented in the Consolidated Income Statement net of software capitalisation costs and costs included in the insurance contract fulfilment cash flow liabilities under IFRS 17. An analysis of expenses by nature incurred by the Group is included in Note 15.1. The following table shows the analysis per geographical location of the Group's average number of employees (full time) and analysis of the average number of employees in Cyprus per business line for 2023 and 2022.

2023 2022 (restated)
Corporate and Large corporate 53 60
IBU & International corporate
- IBU 211 218
- International corporate 14 30
Small and medium-sized enterprises 82 95
Retail 881 1,019
Restructuring and recoveries 132 180
Wealth management 31 36
REMU 41 45
Insurance 200 201
Treasury 30 26
Payment services 113 108
Other (primarily head office functions) 1,088 1,191
Total Cyprus 2,876 3,209
Other countries 7 11
2,883 3,220

14. Staff costs (continued)

During 2023, the Group provided termination benefits to 50 of the Group's full time employees at a total cost of €7,420 thousand. During 2022, the Group completed VEPs through which 574 of the Group's full time employees were approved to leave at a total cost of €104,325 thousand.

14.1 Retirement benefits

2023 2022
€000 €000
Defined benefit plans 512 652
Defined contribution plans 12,226 11,364
12,738 12,016

During the year ended 31 December 2023 retirement benefit costs of €666 thousand are included within net insurance service result as directly attributable expenses for the fulfilment of insurance contracts within the scope of IFRS 17 (2022: €250 thousand) (Note 15.1). Cyprus The main retirement plan for the Group's permanent employees in Cyprus (85% of total Group employees) is a defined contribution plan.This plan provided for employer contributions of 9% for 2023 and 8% for 2022 and employee contributions of 3%-10% of the employees' gross salaries for both 2023 and 2022. This plan is managed by an Administrative Committee appointed by the members. In previous years a small number of employees who did not participate in the main retirement plan, were members of a pension scheme that was closed to new entrants and could have received part or all of their retirement benefit entitlement by way of a pension for life. This plan was managed by an Administrative Committee composed of representatives of the employer. As the last member exited the plan during the year ended 31 December 2022, there was no retirement benefit obligation as at 31 December 2023 and 2022 in relation to this plan. A small number of employees of Group subsidiaries in Cyprus are also members of defined benefit plans. These plans are funded with assets backing the obligations held in separate legal vehicles.

Greece

Following IFRIC's decision in May 2021 about the periods of service to which an entity attributes benefit for a particular defined benefit plan, the Group as at 31 December 2023 and 2022 does not have any retirement benefits obligation for its employees in Greece, and as a result the accumulated actuarial gains/losses attributable to these plans were derecognised since 31 December 2021.

United Kingdom

The Group has assumed in prior years the obligation of the defined benefit plan of employees of the former subsidiary of the Group in the United Kingdom which was closed in December 2008 to future accrual of benefits for active members. As at 31 December 2023 and 2022 the Group's remaining retirement benefit obligation related to the UK pension plan.

Analysis of the results of the actuarial valuations for the defined benefit plans

2023 2022
Amounts recognised in the consolidated balance sheet €000
Liabilities (Note 33) 565 3,694
Assets (Note 28) (669) (816)
(104) 2,878

One of the plans has a total funded status at a surplus of €7,141 thousand (2022: two plans with total funded status at a surplus of €10,739 thousand) that is not recognised as an asset on the basis that the Group has no unconditional right to future economic benefits either via a refund or a reduction in future contributions.

314 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

14. Staff costs (continued)

14.1 Retirement benefits (continued)

The amounts recognised in the consolidated balance sheet and the movement in the net defined benefit obligation for the years ended 31 December 2023 and 2022 are presented below:

Present value of obligation €000 Fair value of plan assets €000 Net amount before impact of asset ceiling €000 Impact of minimum funding requirement/ asset ceiling €000 Net defined benefit liability €000
1 January 2023 54,743 (62,605) (7,862) 10,740 2,878
Current service cost 395 - 395 - 395
Net interest expense/(income) 2,624 (2,507) 117 - 117
Total amount recognised in the consolidated income statement 3,019 (2,507) 512 - 512
Remeasurements:
Return on plan assets, excluding amounts included in net interest expense - 394 394 - 394
Actuarial loss from changes in financial assumptions 1,623 - 1,623 - 1,623
Demographic assumptions (605) - (605) - (605)
Experience adjustments 621 - 621 - 621
Asset adjustment - 1,600 1,600 - 1,600
Change in asset ceiling - - - (4,253) (4,253)
Total amount recognised in the consolidated OCI 1,639 1,994 3,633 (4,253) (620)
Exchange differences 889 (1,465) (576) 654 78
Contributions:
Employer - (2,952) (2,952) - (2,952)
Plan participants 177 (177) - - -
Benefits paid from the plans (2,449) 2,449 - - -
31 December 2023 58,018 (65,263) (7,245) 7,141 (104)

315 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

14. Staff costs (continued)

14.1 Retirement benefits (continued)

Present value of obligation €000 Fair value of plan assets €000 Net amount before impact of asset ceiling €000 Impact of minimum funding requirement/ asset ceiling €000 Net defined benefit liability €000
1 January 2022 95,038 (98,827) (3,789) 5,462 1,673
Current service cost 479 - 479 - 479
Gain on curtailment and settlement 219 - 219 - 219
Net interest expense/(income) 1,523 (1,569) (46) - (46)
Total amount recognised in the consolidated income statement 2,221 (1,569) 652 - 652
Remeasurements:
Return on plan assets, excluding amounts included in net interest expense - 30,400 30,400 - 30,400
Actuarial loss from changes in financial assumptions (34,016) - (34,016) - (34,016)
Demographic assumptions (721) - (721) - (721)
Experience adjustments 3,008 - 3,008 - 3,008
Change in asset ceiling - - - 5,617 5,617
Total amount recognised in the consolidated OCI (31,729) 30,400 (1,329) 5,617 4,288
Exchange differences (4,077) 4,296 219 (339) (120)
Contributions:
Employer - (3,615) (3,615) - (3,615)
Plan participants 183 (183) - - -
Benefits paid from the plans (6,893) 6,893 - - -
31 December 2022 54,743 (62,605) (7,862) 10,740 2,878

316 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

14. Staff costs (continued)

14.1 Retirement benefits (continued)

The actual return on plan assets for year 2023 was a gain of €2,113 thousand (2022: loss of €28,831 thousand) mainly due to the increases in bond and equity prices during the year. The assets of funded plans are generally held in separately administered entities, either as specific assets or as a proportion of a general fund, or as insurance contracts and are governed by local regulations and practice in each country. Pension plan assets are invested in different asset classes in order to maintain a balance between risk and return. Investments are well diversified to limit the financial effect of the failure of any individual investment. Through its defined benefit plans, the Group is exposed to a number of risks as outlined below:

  • Interest rate risk
    The Group is exposed to interest rate risk due to the mismatch of the duration of assets and liabilities. Changes in bond yields A decrease in corporate bond yields will increase the liabilities, although this will be partially offset by an increase in the value of bond holdings.

  • Inflation risk
    The Group faces inflation risk, since the liabilities are either directly (through increases in pensions) or indirectly (through wage increases) exposed to inflation risks. Investments to ensure inflation-linked returns (i.e. real returns through investments such as equities, index-linked bonds and assets whose return increases with increasing inflation) could be used to better match the expected increases in liabilities.

  • Asset volatility
    The liabilities are calculated using a discount rate set with reference to corporate bond yields; if assets underperform this yield, a deficit will be created.

The major categories of plan assets as a percentage of total plan assets are as follows:

2023 2022
Equity securities 10% 13%
Debt securities 66% 57%
Loans and advances to banks 21% 13%
Funds 3% 17%
Total 100% 100%

The assets held by the funded plans include equity securities issued by the Company, the fair value of which as at 31 December 2023 is €186 thousand (2022: €95 thousand). The Group expects to make additional contributions to defined benefit plans of €1,164 thousand during 2024. At the end of the reporting period, the average duration of the defined benefit obligations was 14 years (2022: 14 years).

317 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

14. Staff costs (continued)

14.1 Retirement benefits (continued)

Principal actuarial assumptions used in the actuarial valuations

The present value of the defined benefit obligations of the retirement plans is estimated annually using the Projected Unit Credit Method of actuarial valuation, carried out by independent actuaries. The principal actuarial assumptions used for the valuations of the retirement plans of the Group during 2023 and 2022 are set out below:

2023

Cyprus UK
Discount rate 3.27% 4.75%
Inflation rate 2.25% 3.00%
Future salary increases 2.25% n/a
Rate of pension increase n/a 2.80%
Life expectancy for pensioners at age 60 23.5 y M 29.6 y F
Life expectancy for pensioners at age 65 n/a 23.0 y M 24.7 y F

2022

Cyprus UK
Discount rate 3.85% 5.00%
Inflation rate 2.50% 3.10%
Future salary increases 2.50% n/a
Rate of pension increase n/a 2.90%
Life expectancy for pensioners at age 60 23.5 y M 29.6 y F
Life expectancy for pensioners at age 65 n/a 23.0 y M 24.7 y F

The discount rate used in the actuarial valuations reflects the rate at which liabilities could effectively be settled and is set by reference to market yields at the reporting date of high quality corporate bonds of suitable maturity and currency. For the Group's plans in the Eurozone which comprise 19% of the defined benefit obligations, the Group adopted a full yield curve approach using AA- rated corporate bond data from the iBoxx Euro Corporates AA10+ index. For the Group's plan in the UK which comprises 81% of the defined benefit obligations, the Group adopted a full yield curve approach using the discount rate that has been set based on the yields on AA- rated corporate bonds with duration consistent with the scheme's liabilities. Under this approach, each future liability payment is discounted by a different discount rate that reflects its exact timing. To develop the assumptions relating to the expected rates of return on plan assets, the Group, in consultation with its actuaries, uses forward-looking assumptions for each asset class reflecting market conditions and future expectations at the reporting date.# Adjustments are made annually to the expected rate of return assumption based on revised expectations of future investment performance of asset classes, changes to local legislation that may affect investment strategy, as well as changes to the target strategic asset allocation. The impact of significant assumptions' fluctuations on the defined benefit obligation as at 31 December 2023 and 2022 is presented below:

Variable 2023 2022
Change +0.5% Change -0.5% Change +0.5% Change -0.5%
Discount rate %-6.4 %6.8 %-6.5 %6.9
Inflation growth rate %4.2 %-4.1 %3.8 %-4.2
Salary growth rate %1.1 %-1.0 %1.1 %-1.1
Pension growth rate %0.1 %-0.1 %0.1 %-0.1
Life expectancy %3.8 %-3.8 %3.6 %-3.6

318 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

14. Staff costs (continued)

14.1 Retirement benefits (continued)

The above sensitivity analysis (with the exception of the inflation sensitivity) is based on a change in one assumption while holding all other assumptions constant. In practice this is unlikely to occur and some changes of the assumptions may be correlated. The inflation sensitivity includes changes to any inflation-linked benefit increases. When calculating the sensitivity of the defined benefit obligation to significant assumptions, the same method has been applied as when calculating the pension liability recognised on the consolidated balance sheet. The methods and types of assumptions used in preparing the sensitivity analysis did not change compared to previous years.

14.2 Share-based compensation plan

Long-Term Incentive Plan

During the Annual General Meeting of the shareholders of the Company which took place on 20 May 2022, a special resolution was approved for the establishment and implementation of the share based Long-Term Incentive Plan of Bank of Cyprus Holdings Public Limited Company (the 'LTIP'). The LTIP is an equity-settled share-based compensation plan for executive directors and senior management of the Group. The LTIP provides for an award in the form of ordinary shares of the Company based on certain non-market performance and service vesting conditions. Performance will be measured over a three-year period. The performance conditions are set by the Human Resources & Remuneration Committee (HRRC) each year and may be differentiated at HRRC's discretion to reflect the Group's strategic targets and employee's personal performance. Performance will be assessed against an evaluation scorecard consistent with the Group's Medium Term Strategic Targets containing both financial and non-financial objectives, and including targets in the areas of: (i) Profitability; (ii) Asset quality; (iii) Capital adequacy; (iv) Risk control & compliance; and (v) Environmental, Social and Governance ('ESG').

The awards ordinarily vest in six tranches, with 40% vesting in the year following the year the performance period ends and the remaining 60% vesting in tranches (12%), on each of the first, second, third, fourth and fifth anniversary date of the first vesting date. For any award to vest the employee must be in the employment of the Group up until the date of the vesting of such an award. Under certain circumstances the HRRC has the discretion to determine whether the award will lapse and/or the extent to which the award will be vested. The maximum number of shares that may be issued pursuant to the LTIP until the tenth anniversary of the relevant resolution shall not exceed 5% of the issued ordinary share capital of the Company, as at the date of the resolution (being 22,309,996 ordinary shares of €0.10 each), as adjusted for any issuance or cancellation of shares subsequently to the date of the resolution (excluding any issuances of shares pursuant to the LTIP).

Under the LTIP the following share awards were granted as of 31 December 2023:

On 3 October 2023 (grant date) 479,160 share awards were granted by the Company to 21 eligible employees, comprising the Extended Executive Committee of the Group. The awards granted in October 2023 are subject to a three year performance period 2023-2025 (with all performance conditions being non-market performance conditions).

On 22 December 2022 (grant date) 819,860 share awards were granted by the Company to 22 eligible employees comprising the Extended Executive Committee of the Group. The awards granted in December 2022 are subject to a three year performance period 2022-2024 (with all performance conditions being non-market performance conditions).

Each of the share awards granted thereon vest in six tranches, with the first tranche vesting in the year following the year the performance period ends and the last tranche vesting on the fifth anniversary of the first vesting date. Vesting is also subject to service conditions. Awards are subject to potential forfeiture under certain leaver scenarios. The following table presents movements in outstanding share-based awards during 2023 and 2022.

319 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

14. Staff costs (continued)

14.2 Share-based compensation plan (continued)

2023 2022
Number of shares Weighted average grant date fair value €
As at 1 January 819,860 1.69
Granted during the year 479,160 2.95
Vested during the year - -
Forfeited during the year (89,984) n/a
31 December 1,209,036 -
As at 31 December 2023

As at 31 December 2023 the weighted average share price for forfeitures is €1.85.

Assumptions

The fair value calculations as of the granting date for each of the share awards are calculated using Black-Scholes model. As the award is a share award (and does not contain any market based performance conditions) the fair value is based on the share price at the date of the grant.

14.3 Short-term incentive plan

Short-term Incentive Plan

Short-term incentive award refers to a Short-term Incentive Plan established by the Company in 2023. This involves variable remuneration in the form of cash to selected employees, and is driven by both delivery of the Company's Strategy, as well as individual performance, in the relevant year. Executive Management are also eligible to be considered for the short-term incentive award. The short-term incentive award is generally paid in cash and is non-deferred, however, in cases where the amount exceeds a specified threshold as per regulatory guidelines, 50% of the award is awarded in shares and 50% in cash. In cases the award for an individual comprises both a cash and a share component then the award vests, similarly to LTIP vesting, i.e., 40% vests in the year following the performance year to which the incentive award relates to, and the remaining 60% vests in tranches (12%) over five years. Shares vesting as part of the short-term incentive award are subject to one-year retention period and 100% of the award is subject to clawback provisions. For the short-term incentive award for the performance year 2023 only an amount of €250 thousand is to be granted in the form of shares and the rest amount is awarded in cash. Further information on the amounts awarded under the short-term incentive award for the performance year 2023 to Executive Directors and other key management personnel is disclosed in Note 49.

320 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

15. Other operating expenses

2023 2022 (restated)
€000 €000
Repairs and maintenance expenses 33,837 33,622
Property-related costs 11,714 13,429
Consultancy, legal and other professional services fees 19,467 19,244
Insurance 7,096 8,430
Advertising and marketing 9,000 9,328
Incentives to performing customers 2,500 -
Depreciation of property and equipment (Note 25) 13,760 13,858
Amortisation of intangible assets (Note 26) 15,740 15,953
Communication expenses 6,119 6,393
Printing and stationery 1,641 1,618
Cash transfer expenses 3,193 2,953
Other operating expenses 24,773 18,952
148,840 143,780
Advisory and other transformation costs 2,253 14,136
151,093 157,916

Advisory and other transformation costs comprise mainly fees to external advisors in relation to the transformation program and other strategic projects of the Group. During the year ended 31 December 2023, the Group recognised €57 thousand relating to rent expense for short-term leases, included within 'Property-related costs' (2022: €164 thousand as restated) and €5,490 thousand relating to the depreciation of right-of-use assets, included within 'Depreciation of property and equipment' (2022: €5,558 thousand as restated). Incentives to performing customers of €2,500 thousand during the year ended 31 December 2023 (2022: nil) relate to the Reward Programme launched in June 2023 to reward performing borrowers through the Antamivi reward scheme. Within total other operating expenses, an amount of €777 thousand (2022: €820 thousand) relates to investment property that generated rental income.

Special levy on deposits and other levies/contributions as presented in the consolidated income statement are set out below:

2023 2022
€000 €000
Special levy on deposits of credit institutions in Cyprus 23,300 21,499
Single Resolution Fund contribution 5,477 5,779
Guarantee fee on annual deferred tax credit (Note 17) 5,364 4,795
Contribution to Deposit Guarantee Fund 8,239 6,419
42,380 38,492

The special levy on credit institutions in Cyprus (the Special Levy) is imposed on the level of deposits as at the end of the previous quarter, at the rate of 0.0375% per quarter. Following an amendment of the Imposition of Special Credit Institution Tax Law in 2017, the Single Resolution Fund contribution, which is charged annually by the Single Resolution Board, reduces the charge of the Special Levy up to the level of the total annual Special Levy charge.# BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

15. Other operating expenses (continued)

Fees to the independent auditors of the Group for audit and other professional services provided both in Cyprus and overseas are presented in the table below:

PwC Ireland PwC Network firms
2023 2022 2023 2022
€000 €000 €000 €000
Audit of the individual and the Group financial statements 433 416 1,684
Other assurance services 117 78 545
Tax advisory services - - 169
Other non-assurance services - - 326
Total 550 494 2,724

15.1. Expenses by nature

An analysis by nature of staff costs and other operating expenses incurred by the Group is presented in the table below:

2023
Directly attributable expenses (Note 12) Capitalised as internally developed computer software (Note 26) Staff costs (Note 14) Other operating expenses (Note 15) Total
€000 €000 €000 €000 €000
Salaries and employer's contributions 9,898 2,202 162,224 - 174,324
Variable compensation:
Accrual for short-term incentive award - - 9,955 - 9,955
Share-based benefits expense - - 595 - 595
Retirement benefit costs (Note 14.1) 666 - 12,072 - 12,738
Exit cost and other termination benefits - - 7,420 - 7,420
Depreciation 387 - - 8,270 8,657
Depreciation of RoU assets 1,246 - - 5,490 6,736
Amortisation of intangible assets 3,120 - - 15,740 18,860
Other operating expenses 4,088 - - 121,593 125,681
Total 19,405 2,202 192,266 151,093 364,966

15.1. Expenses by nature (continued)

2022
Directly attributable expenses (Note 12) Capitalised as internally developed computer software (Note 26) Staff costs (Note 14) Other operating expenses (Note 15) Total
€000 €000 €000 €000 €000
Salaries and employer's contributions 8,957 1,719 168,741 - 179,417
Variable compensation:
Share-based benefits expense - - 322 - 322
Retirement benefit costs (Note 14.1) 250 - 11,766 - 12,016
Exit cost and other termination benefits - - 104,325 - 104,325
Depreciation 583 - - 8,300 8,883
Depreciation of RoU assets 1,209 - - 5,558 6,767
Amortisation of intangible assets 2,600 - - 15,953 18,553
Other operating expenses 4,057 - - 128,105 132,162
Total 17,656 1,719 285,154 157,916 462,445

Directly attributable expenses are expenses incurred by the insurance subsidiaries of the Group that relate directly to the fulfilment of insurance and re-insurance contracts within the scope of IFRS 17.

16. Credit losses on financial assets and impairment net of reversals of non-financial assets

2023 2022 (restated)
Credit losses on financial assets €000 €000
Credit losses to cover credit risk on loans and advances to customers
Impairment net of reversals on loans and advances to customers (Note 44.5) 81,764 64,997
Recoveries of loans and advances to customers previously written off (15,057) (11,919)
Changes in expected cash flows 4,824 7,948
Financial guarantees and commitments (Notes 44.6.1 and 44.6.2) 1,763 (4,516)
73,294 56,510
Credit losses of other financial instruments
Amortised cost debt securities (Note 20) (531) 701
FVOCI debt securities (Note 20) (380) (23)
Loans and advances to banks (Note 19) 1 (52)
Balances with central banks (Note 19) 330 193
Reverse repurchase agreements 20 -
Other financial assets (Note 28) 7,096 1,758
6,536 2,577
Total 79,830 59,087
2023 2022
Impairment net of reversals on non-financial assets €000 €000
Stock of property (Note 27) 46,026 20,628
Other non-financial assets 826 8,921
46,852 29,549

17. Income tax

2023 2022 (restated)
€000 €000
Current tax:
- Cyprus 46,319 29,826
Cyprus special defence contribution 47 67
Deferred tax charge/(credit) 26,001 (513)
Prior years' tax adjustments (52) 1,736
Other tax charges 665 196
72,980 31,312

The reconciliation between the income tax expense and the profit before tax as estimated using the current income tax rates is set out below:

2023 2022 (restated)
€000 €000
Profit before tax 561,924 90,743
Income tax at the normal tax rates in Cyprus 70,241 11,343
Income tax effect of:
- expenses not deductible for income tax purposes 12,862 30,999
- income not subject to income tax (7,366) (13,029)
- other allowable deductions (3,417) -
72,320 29,313
Cyprus special defence contribution 47 67
Prior years' tax adjustments (52) 1,736
Other tax charges 665 196
72,980 31,312

Income tax in Cyprus is calculated at the rate of 12.5% on taxable income (2022: 12.5%). For life insurance business there is a minimum income tax charge of 1.5% on gross premiums (this is included within 'Net insurance service result'). Special defence contribution is payable on rental income at a rate of 3% (2022: 3%) and on interest income from activities outside the ordinary course of business at a rate of 30% (2022: 30%). The Group's profits from overseas operations are taxed at the rates prevailing in the respective countries, which for 2023 were: Greece 22% (2022: 22%), Romania 16% (2022: 16%) and Russia 20% (2022 20%). The Group is subject to income taxes in the various jurisdictions in which it operates and the calculation of the Group's income tax charge and provisions for income tax necessarily involves a degree of estimation and judgement. There are transactions and calculations for which the ultimate income tax treatment is uncertain and cannot be determined until resolution has been reached with the relevant tax authority. The Group has a number of open income tax returns with various income tax authorities and liabilities relating to these judgemental matters are based on estimates of whether additional income taxes will be due. In case the final income tax outcome of these matters is different from the amounts that were initially recorded, such differences will impact the current and deferred income tax assets and liabilities in the period in which such determination is made.

On 22 December 2022, the European Commission approved Directive 2022/2523 which provides for a minimum effective tax rate of 15% for the global activities of large multinational groups (Pillar Two tax). The Directive that follows closely the OECD Inclusive Framework on Base Erosion and Profit Shifting should be transposed by the Member States throughout 2023, entering into force on 1 January 2024. In Cyprus, the legislation has not been substantively enacted at the balance sheet date, however it is expected to be enacted within 2024. The Group expects to be in scope of the draft legislation and has performed an initial assessment of the potential impact of Pillar Two income taxes and is currently estimated to be in the range of up to 2% of profit before tax. However, the actual impact will depend on the Group's consolidated income statement variables at the time of implementation. Because of the calculation complexity resulting from these rules and as the final legislation has yet to be implemented, the impact of this reform is still being examined and the Group will further refine the quantification in view of the first accounting recognition of the additional tax charge in the Group's consolidated accounts in 2024.

Deferred tax

The net deferred tax assets arise from:

2023 2022 (restated)
€000 €000
Difference between capital allowances and depreciation (10,329) (10,528)
Own property revaluation (16,546) (13,338)
Stock of property and investment properties 7,542 (2,847)
Unutilised income tax losses carried forward (guaranteed deferred tax asset) 189,546 227,455
Other temporary differences (net) (1,251) (7,442)
Net deferred tax assets 168,962 193,300

The net deferred tax assets comprise:

2023 2022 (restated)
€000 €000
Deferred tax assets 201,268 227,934
Deferred tax liabilities (32,306) (34,634)
Net deferred tax assets 168,962 193,300

The deferred tax assets (DTA) relate to Cyprus operations.

The movement of the net deferred tax assets is set out below:

2023 2022 (restated)
€000 €000
1 January (restated) 193,300 226,125
Deferred tax recognised in the consolidated income statement - tax (charge)/credit (26,001) 4,840
Deferred tax recognised in the consolidated statement of comprehensive income - tax (charge)/credit (3,234) 244
Transfer to current tax payables following the adoption of IFRS 17 4,871 -
Transfer to current tax receivables following conversion into tax credit - (37,909)
Other transfers 26 -
31 December 168,962 193,300

The Group offsets income tax assets and liabilities only if it has a legally enforceable right to set-off current income tax assets and current income tax liabilities.The analysis of the net deferred tax charge/(credit) recognised in the consolidated income statement is set out below:

2023 €000 2022 €000
Difference between capital allowances and depreciation (199) (462)
Temporary differences on valuation of investment properties and stock of property (10,389) -
Utilisation of annual instalment of acquired tax losses 37,909 -
Other temporary differences (1,320) (51)
Total 26,001 (513)

The analysis of the net deferred tax (charge)/credit recognised in other comprehensive income in the consolidated statement of comprehensive income is set out below:

2023 €000 2022 €000
Temporary differences on own property revaluation (3,234) 244

Income Tax Law Amendment 28(I) of 2019

On 1 March 2019 the Cyprus Parliament adopted legislative amendments to the Income Tax Law (the 'Law') which were published in the Official Gazette of the Republic on 15 March 2019 ('the amendments'). The main provisions of the legislation are set out below:

i. The amendments allow for the conversion of specific tax losses into tax credits.
ii. The Law applies only to tax losses transferred following resolution of a credit institution within the framework of 'The Resolution of Credit and Other Institutions Law'.
iii. The losses are capped to the amount of Deferred Tax Assets (DTA) recognised on the balance sheet of the audited financial statements of the acquiring credit institution in the year of acquisition.
iv. Acquired tax losses are converted into 15 equal annual instalments or into 11 equal annual instalments for acquired losses from credit institutions which were in resolution pre 31 December 2017.
v. Each annual instalment can be claimed as a deductible expense in the determination of the taxable income for the relevant year. Annual instalments are capped and cannot create additional losses for the credit institution.
vi. Any amount of the annual instalment not utilised is converted into a tax credit (with reference to the applicable tax rate enacted at the time of the conversion) and it can be utilised in the tax year following the tax year to which this tax credit relates to. The tax credit can be used against a tax liability (Corporate Income Tax Law, VAT Law or Bank levy Law) of the credit institution or any other eligible subsidiary for group relief. Any unutilised tax credit in the relevant year is converted into a receivable from the Cyprus Government.
vii. In financial years where a credit institution has accounting losses the amount of the annual instalment is recalculated. Upon recalculation, the mechanics outlined above remain unchanged.
viii. In case a credit institution in scope goes into liquidation the total amount of unused annual instalments are converted to tax credits and immediately become a receivable from the Government.
ix. A guarantee fee on annual tax credit is payable annually by the credit institution to the Government.

In response to concerns raised by the European Commission with regard to the provision of state aid arising out of the treatment of such tax losses, the Cyprus Government has proceeded with the adoption of modifications to the Law, including requirements for an additional annual fee over and above the 1.5% annual guarantee fee already provided for in the Law, to maintain the conversion of such DTAs into tax credits. The relevant amendments were voted by the Cyprus Parliament in May 2022 and have become effective since. As prescribed by the amendments in the Law, the annual fee is to be determined by the Cyprus Government on an annual basis, providing however, for such fee charge to be set at a minimum fee of 1.5% of the annual instalment and can range up to a maximum amount of €10,000 thousand per year, and also allowing for a higher amount to be charged in the year the amendments are effective (i.e. in 2022).

BOC PCL has DTA that meets the requirements of the Income Tax Law Amendment 28(I) of 2019 relating to income tax losses transferred to BOC PCL as a result of the acquisition of certain operations of Laiki Bank, on 29 March 2013, under 'The Resolution of Credit and Other Institutions Law'. The DTA recognised upon the acquisition of certain operations of Laiki in 2013 amounted to €417 million (corresponding to €3.3 billion tax losses) for which BOC PCL paid a consideration as part of the respective acquisition. The period of utilisation of the tax losses which may be converted into tax credits is eleven years following the amendment of the Law in 2019, starting from 2018 i.e., by end of 2028.

As a result of the above Law, the Group has DTA amounting to €189,546 thousand as at 31 December 2023 (2022: €227,455 thousand) that meet the requirements under this Law, the recovery of which is guaranteed. On an annual basis an amount is either converted to annual tax credit and is reclassified from the DTA to current tax receivables or it is used in the determination of the taxable income of the relevant year, as the annual instalment can be claimed as a deductible expense in which case the annual instalment is reflected as a charge in the Consolidated Income Statement. The DTA subject to the Law is accounted for on the same basis as described in Note 2.11. The Group in prior years, in anticipation of modifications in the Law, acknowledged that such increased annual fee may be required to be recorded on an annual basis until expiration of such losses in 2028. The Group estimates that such fees could range up to €5,300 thousand per year (for each tax year in scope i.e., since 2018) although the Group understands that such fee may fluctuate annually as to be determined by the Ministry of Finance. An amount of €5,364 thousand that relates to the tax credit of year 2023 (2022: €4,795 thousand) was recorded during the year ended 31 December 2023. In the third quarter of 2022, BOC PCL has been levied an amount for years 2018-2021 within the provisions level maintained.

Accumulated income tax losses

The accumulated income tax losses are presented in the table below:

2023 €000 2023 €000 2023 €000 2022 €000 2022 €000 2022 €000
Total income tax losses Income tax losses for which a deferred tax asset was recognised Income tax losses for which no deferred tax asset was recognised Total income tax losses Income tax losses for which a deferred tax asset was recognised Income tax losses for which no deferred tax asset was recognised
Expiring within 5 years 45,851 - 45,851 44,960 - 44,960
Utilisation in annual instalments up to 2028 1,516,364 1,516,364 - 1,819,636 1,819,636 -
Total 1,562,215 1,516,364 45,851 1,864,596 1,819,636 44,960

18. Earnings per share

Basic earnings per share

Basic profit per share attributable to the owners of the Company

2023 2022 (restated)
Profit for the year attributable to the owners of the Company (€ thousand) (basic) 487,207 56,565
Weighted average number of shares in issue during the year, excluding treasury shares (thousand) 446,058 446,058
Basic profit per share (€ cent) 109.2 12.7

Diluted earnings per share

Diluted profit per share attributable to the owners of the Company

2023 2022 (restated)
Profit for the year attributable to the owners of the Company (€ thousand) 487,207 56,565
Weighted average number of shares in issue during the year, excluding treasury shares adjusted for the dilutive effect of all rights on shares (thousand) 447,158 446,058
Diluted profit per share (€ cent) 109.0 12.7

For diluted earnings per share the weighted average number of ordinary shares in issue is adjusted for the dilutive effect of ordinary shares that may arise in respect of share awards granted to executive directors and senior management of the Group under the Long-Term Incentive Plan (LTIP).

19. Cash, balances with central banks and loans and advances to banks

2023 €000 2022 €000
Cash 92,541 91,717
Balances with central banks 9,522,484 9,475,734
Allowance for expected credit losses (Note 16) (523) (193)
Total 9,614,502 9,567,258
2023 €000 2022 €000
Loans and advances to banks 384,824 204,832
Allowance for expected credit losses (Note 16) (22) (21)
Total 384,802 204,811

An analysis of the movement of the gross carrying amount of balances with central banks is presented in the table below:

2023 €000 2022 €000
1 January 9,475,734 9,087,968
Net increase 46,750 387,766
31 December 9,522,484 9,475,734

Balances with central banks are classified as Stage 1. The ECL charge (Note 16) on balances with central banks for the year ended 31 December 2023 amounted to €330 thousand (2022: €193 thousand).

An analysis of the movement of the gross carrying amount before ECL and ECL of loans and advances to banks is presented in the table below:

2023 2022
Gross carrying amount €000 €000 ECL €000 €000
1 January 204,832 (21)
Net increase/(decrease) 180,043 -
Changes to models and inputs used for ECL calculation (Note 16) - (1)
Foreign exchange adjustments (51) -
31 December 384,824 (22)

All loans and advances to banks are classified as Stage 1.

Balances with central banks include obligatory deposits for liquidity purposes which amount to €59,179 thousand as at 31 December 2023 (2022: €114,537 thousand) (Note 41). The average balance of obligatory deposits that should be maintained with central banks was set at €186,794 thousand for the period of December 2023 to January 2024 (2022: €187,280 thousand for the period December 2022 to February 2023). The credit rating analysis of balances with central banks and loans and advances to banks by independent credit rating agencies is set out in Note 44.11.## 20. Investments

The analysis of the Group's investments is presented in the table below:

2023 2022
Investments at FVPL €000 €000
135,275 190,209
Investments at FVOCI
443,420 467,375
Investments at amortised cost
3,116,714 2,046,119
3,695,409 2,703,703

Out of these, the amounts pledged as collateral are shown below:

2023 2022
Investments pledged as collateral €000 €000
Investments at FVOCI 25,458 60,974
Investments at amortised cost 234,553 223,369
260,011 284,343

Investments pledged as collateral as at 31 December 2023 and 2022 related to debt securities collaterised mainly for the additional amounts borrowed from the ECB Targeted Longer-Term Refinancing Operations (TLTRO III) (Note 29). Encumbered assets are disclosed in Note 46. The maximum exposure to credit risk for debt securities is disclosed in Note 44.1 and the debt securities price risk sensitivity analysis is disclosed in Note 45. The increase in the investment portfolio as at 31 December 2023 is consistent with the strategy of the Group to prudently grow the fixed income portfolio. The credit rating analysis of investments is disclosed in Note 44.11.

329

BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

20. Investments (continued)

Investments at fair value through profit or loss

Investments mandatorily measured at FVPL

2023 2022
€000 €000
Other non-equity securities 3,611 8,968
Equity securities 903 6,961
Mutual funds 130,761 174,280
135,275 190,209

Investments at FVOCI

2023 2022
€000 €000
Debt securities 431,068 453,775
Equity securities 12,352 13,600
443,420 467,375

Investments at amortised cost

2023 2022
€000 €000
Debt securities 3,116,714 2,046,119

Further analysis of the Group's investments is provided in the tables below.

Equity securities

FVPL FVOCI Total
2023 €000 €000 €000
Listed on the Cyprus Stock Exchange - 728 728
Listed on other stock exchanges 903 58 961
Unlisted - 11,566 11,566
903 12,352 13,255
FVPL FVOCI Total
2022 €000 €000 €000
Listed on the Cyprus Stock Exchange - 1,335 1,335
Listed on other stock exchanges 6,961 68 7,029
Unlisted - 12,197 12,197
6,961 13,600 20,561

The Group irrevocably made the election to classify its equity investments as equity investments at FVOCI on the basis that these are not held for trading. Their carrying value amounts to €12,352 thousand at 31 December 2023 and is equal to their fair value (2022: €13,600 thousand). Equity investments at FVOCI comprise mainly investments in private Cyprus registered companies, acquired through loan restructuring activity and specifically through debt for equity swaps. Dividend income amounting to €856 thousand has been received and recognised for 2023 in other income (2022: €940 thousand) (Note 13). During the year ended 31 December 2023 holdings of an equity investment measured at FVOCI with a carrying value of €702 thousand have been disposed of (2022: no material equity investments measured at FVOCI have been disposed of). During the year ended 31 December 2022, there were transfers from OCI to retained earnings of €2,931 thousand relating to investments disposed of in prior years.

330

BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

20. Investments (continued)

Mutual funds

FVPL
2023 €000
Listed on other stock exchanges 35,192
Unlisted 95,569
130,761
FVPL
2022 €000
Listed on other stock exchanges 77,782
Unlisted 96,498
174,280

The majority of the unlisted mutual funds relate to investments whose underlying assets are listed on stock exchanges and are therefore presented in Level 2 hierarchy in Note 22.

Debt securities and other non-equity securities

Analysis by issuer type

FVPL FVOCI Amortised cost Total
2023 €000 €000 €000 €000
Cyprus government - 315,640 610,781 926,421
Other governments - 10,316 751,247 761,563
Financial institutions - 81,727 1,046,184 1,127,911
Other financial corporations 3,611 - 47,477 51,088
Supranational organisations - 18,438 550,394 568,832
Other non-financial corporations - 4,947 110,631 115,578
3,611 431,068 3,116,714 3,551,393
FVPL FVOCI Amortised cost Total
2022 €000 €000 €000 €000
Cyprus government - 310,791 521,322 832,113
Other governments - 22,616 402,844 425,460
Financial institutions - 115,497 722,522 838,019
Other financial corporations 8,968 - 36,547 45,515
Supranational organisations - - 293,834 293,834
Other non-financial corporations - 4,871 69,050 73,921
8,968 453,775 2,046,119 2,508,862

331

BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

20. Investments (continued)

Geographic dispersion by country of issuer

FVPL FVOCI Amortised cost Total
2023 €000 €000 €000 €000
Cyprus - 315,640 621,162 936,802
Greece - 18,726 60,297 79,023
Germany - - 210,507 210,507
France - 31,659 283,235 314,894
Other European Union countries - 20,342 741,157 761,499
United Kingdom - - 18,089 18,089
USA and Canada 3,611 4,077 273,447 281,135
Other countries - 22,186 358,426 380,612
Supranational organisations - 18,438 550,394 568,832
3,611 431,068 3,116,714 3,551,393
FVPL FVOCI Amortised cost Total
2022 €000 €000 €000 €000
Cyprus - 310,791 531,611 842,402
Greece - 14,987 43,276 58,263
Germany - - 121,132 121,132
France - 58,134 162,405 220,539
Other European Union countries - 33,298 370,728 404,026
United Kingdom - - 23,128 23,128
USA and Canada 8,968 8,974 238,802 256,744
Other countries - 27,591 261,203 288,794
Supranational organisations - - 293,834 293,834
8,968 453,775 2,046,119 2,508,862

'Other countries' include exposures in Israel amounting to €46,715 thousand as at 31 December 2023 (2022: €58,642 thousand).

Listing analysis

FVPL FVOCI Amortised cost Total
2023 €000 €000 €000 €000
Listed on the Cyprus Stock Exchange - - 4,566 4,566
Listed on other stock exchanges - 431,068 3,112,148 3,543,216
Unlisted 3,611 - - 3,611
3,611 431,068 3,116,714 3,551,393
FVPL FVOCI Amortised cost Total
2022 €000 €000 €000 €000
Listed on the Cyprus Stock Exchange - - 29,849 29,849
Listed on other stock exchanges - 453,775 2,016,270 2,470,045
Unlisted 8,968 - - 8,968
8,968 453,775 2,046,119 2,508,862

The Group uses fair value hedging to manage the interest rate risk in relation to its FVOCI bonds (Note 21). An analysis of the movement of the gross debt securities at FVOCI before ECL and ECL of debt securities is presented in the table below:

332

BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

20. Investments (continued)

2023 2022
Gross debt securities ECL Gross debt securities ECL
€000 €000 €000 €000
1 January 454,438 (663) 733,766 (686)
New assets acquired in the year 84,700 - 27,972 -
Assets derecognised and redeemed in the year (Note 16) (128,929) 39 (244,486) 35
Interest accrued and amortisation (1,728) - (6,119) -
Foreign exchange adjustments (640) - 11,190 -
Changes to models and inputs used for ECL calculations (Note 16) - 341 - (12)
Changes in fair value 23,510 - (67,885) -
31 December 431,351 (283) 454,438 (663)

All debt securities measured at FVOCI are classified as Stage 1. An analysis of the movement in the gross carrying amount before ECL of the debt securities at amortised cost by staging is presented in the table below:

2023 2022
Stage 1 Stage 2 Total Stage 1 Stage 2 Total
€000 €000 €000 €000 €000 €000
1 January 2,047,638 - 2,047,638 1,143,533 48,559 1,192,092
New assets acquired in the year 1,472,417 - 1,472,417 1,073,058 - 1,073,058
Assets derecognised and/or redeemed in the year (428,958) - (428,958) (164,874) (47,100) (211,974)
Fair value due to hedging relationship 2,674 - 2,674 (10,527) (197) (10,724)
Interest accrued and amortisation 31,326 - 31,326 (179) (1,262) (1,441)
Foreign exchange adjustments (7,395) - (7,395) 6,627 - 6,627
31 December 3,117,702 - 3,117,702 2,047,638 - 2,047,638

An analysis of changes on the respective ECL is presented in the table below:

2023 2022
Stage 1 Stage 2 Total Stage 1 Stage 2 Total
€000 €000 €000 €000 €000 €000
1 January (1,519) - (1,519) (722) (96) (818)
Assets derecognised and/or redeemed (Note 16) 102 - 102 11 96 107
Changes to models and inputs used for ECL calculation (Note 16) 429 - 429 (808) - (808)
31 December (988) - (988) (1,519) - (1,519)

There were no reclassifications of investments during the year ended 31 December 2023 and 2022. The fair value of the financial assets that have been reclassified out of FVPL to FVOCI on transition to IFRS 9, amounts to €7,149 thousand at 31 December 2023 (2022: €8,694 thousand). The fair value loss that would have been recognised in the consolidated income statement during the year ended 31 December 2023 if these financial assets had not been reclassified as part of the transition to IFRS 9, amounts to €140 thousand (2022: loss of €1,432 thousand). The effective interest rate of these instruments is 1.6%-5.0% (2022: 1.6%-5.0%) per annum and the respective interest income during the year ended 31 December 2023 amounts to €227 thousand (2022: €252 thousand).

333

BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

21.# Derivative financial instruments

The contract amount and fair value of the derivative financial instruments is set out below:

2023 2022
Contract amount Assets Liabilities Contract amount Assets Liabilities
€000 €000 €000 €000 €000 €000
Trading derivatives
Forward exchange rate contracts 23,960 205 184 13,239 103 123
Currency swaps 986,259 136 13,278 1,248,522 283 10,316
Interest rate swaps 13,460 189 181 14,806 437 420
Currency options 44 2 42 352 287 65
Interest rate caps/floors 166,075 1,843 1,844 171,864 3,094 3,094
1,189,798 2,375 15,529 1,448,783 4,204 14,018
Derivatives qualifying for hedge accounting
Fair value hedges - interest rate swaps 1,401,531 48,679 2,451 803,513 43,939 2,151
Net investments - forward exchange rate contracts 1,200 1 - 3,059 10 -
1,402,731 48,680 2,451 806,572 43,949 2,151
Total 2,592,529 51,055 17,980 2,255,355 48,153 16,169

The use of derivatives is an integral part of the Group's activities. Derivatives are used to manage the Group's own exposure to fluctuations in interest rates and foreign currency exchange rates. Derivatives are also sold to customers as risk management products.

Credit risk for derivatives arises from the possibility of the counterparty's failure to meet the terms of any contract. In the case of derivatives, credit losses are a significantly smaller amount compared to the derivatives' notional amount. In order to manage credit risk, the Group sets derivative limits based on the creditworthiness of the involved counterparties and uses credit mitigation techniques such as netting and collateralisation.

Interest rate risk is explained in Note 45. The interest rate risk is managed through the use of own balance sheet solutions such as plain vanilla interest rate swaps and interest rate options. In fair value hedges of interest rate risk, the Group converts fixed rate assets/liabilities to floating. In cash flow hedging of interest rate risk, the Group converts floating rate assets/liabilities to fixed.

Currency risk is explained in Note 45. In order to manage the risk, the Group hedges its open position by entering into foreign exchange deals such as: foreign exchange spot, foreign exchange forwards, foreign exchange swaps or foreign exchange options. The foreign currency risk mainly arises from customer-driven transactions on deposits and loans and advances.

Forward exchange rate contracts are irrevocable agreements to buy or sell a specified quantity of foreign currency on a specified future date at an agreed rate. Currency swaps include simple currency swaps and cross-currency swaps. Simple currency swaps involve the exchange of two currencies at the current market rate and the commitment to re-exchange them at a specified rate upon maturity of the swap. Cross-currency swaps are interest rate swaps in which the cash flows are in different currencies.

Interest rate swaps are contractual agreements between two parties to exchange fixed rate and floating rate interest, by means of periodic payments, based upon a notional principal amount and the interest rates defined in the contract. Currency options are contracts that grant the holder the right, but not the obligation, to buy or sell currency at a specified exchange rate during a specified period of time. Interest rate caps/floors protect the buyer from fluctuations of interest rates above or below a specified interest rate for a specified period of time.

334
BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

21. Derivative financial instruments (continued)

The credit exposure of derivative financial instruments represents the cost to replace these contracts at the reporting date. The exposure arising from these transactions is managed as part of the Group's credit risk management process for credit facilities granted to customers and financial institutions. The contract amount of certain types of derivative financial instruments provides a basis for comparison with other instruments recognised on the consolidated balance sheet, but does not necessarily indicate the amount of future cash flows involved or the current fair value of the instruments and, consequently, does not indicate the Group's exposure to credit or market risk. The fair value of the derivatives can be either positive (asset) or negative (liability) as a result of fluctuations in market interest rates and foreign currency exchange rates in accordance with the terms of the relevant contract. The aggregate net fair value of derivatives may fluctuate significantly over time.

Hedge accounting

The Group elected, as a policy choice permitted by IFRS 9, to continue to apply hedge accounting in accordance with IAS 39. The Group applies hedge accounting using derivatives when the required criteria for hedge accounting are met. The Group also uses derivatives for economic hedging (hedging the changes in interest rates, foreign currency exchange rates or other risks) which do not meet the criteria for hedge accounting. As a result, these derivatives are accounted for as trading derivatives and the gains or losses arising from revaluation are recognised in the consolidated income statement.

Fair value hedges

The Group uses interest rate swaps to hedge the interest rate risk arising as a result of the possible adverse movement in the fair value of fixed rate debt securities measured at FVOCI as well as on debt securities in issue and subordinated liabilities. Changes in the fair value of derivatives designated as fair value hedges and the fair value of the hedged item in relation to the risk being hedged are recognised in the consolidated income statement.

Hedges of net investments

The Group's consolidated balance sheet is impacted by foreign currency exchange differences between the Euro and all non-Euro functional currencies of overseas subsidiaries and other foreign operations. The Group hedges its structural currency risk when it considers that the cost of such hedging is within an acceptable range (in relation to the underlying risk). This hedging is effected by financing with borrowings in the same currency as the functional currency of the overseas subsidiaries and other foreign operations and by forward exchange rate contracts.

As at 31 December 2023, forward exchange rate contracts amounting to €1,200 thousand (2022: forward exchange rate contracts amounting to €3,059 thousand) have been designated as hedging instruments and have given rise to a loss of €13 thousand (2022: loss of €4,079 thousand) which was recognised in the 'Foreign currency translation reserve' in the consolidated statement of comprehensive income, against the profit or loss from the retranslation of the net assets of the overseas subsidiaries and other foreign operations.

Gains/(losses) attributable to hedged risk Hedge in- effectiveness Derivatives qualifying for hedge accounting
2023 2023 2023
€000 €000 €000
Fair value hedges -interest rate swaps 4,329 (2,211) 2,118
Net investments -forward exchange rate contracts 13 (13) -
Total 4,342 (2,224) 2,118

335
BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

21. Derivative financial instruments (continued)

Gains/(losses) attributable to hedged risk Hedge in- effectiveness Derivatives qualifying for hedge accounting
2022 2022 2022
€000 €000 €000
Fair value hedges -interest rate swaps (62,563) 65,427 (2,864)
Net investments -forward exchange rate contracts 4,079 (4,079) -
Total (58,484) 61,348 (2,864)

The accumulated fair value adjustment arising from the hedging relationships is presented in the table below:

Carrying amount of hedged items Accumulated amount of fair value hedging adjustments gains/(losses) on the hedged item
2023 2023
€000 €000
Derivatives qualifying for hedge accounting
Fair value hedges - interest rate swaps
-debt securities - investments 439,043 (43,441)
-debt securities in issue - (9,421)
-subordinated liabilities - (4,237)
Net investments - forward exchange rate contracts
Net assets 1,200 (1)
Total 440,243 (43,440)
Carrying amount of hedged items Accumulated amount of fair value hedging adjustments gains/(losses) on the hedged item
2022 2022
€000 €000
Derivatives qualifying for hedge accounting
Fair value hedges - interest rate swaps
-debt securities - investments 468,396 (66,555)
-debt securities in issue - 4,853
Net investments - forward exchange rate contracts
Net assets 3,059 10
Total 471,455 (66,545)

For assets hedged using fair value hedges the fixed rate is 2.05% and the floating rate is 3.98% as at 31 December 2023 (2022: 1.84% and 1.20% respectively). For liabilities hedged using fair value hedges, the average fixed rate is 5.44% and the average floating rate is 5.96% as at 31 December 2023 (2022: 0.62% and 0.25% respectively).

336
BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

21. Derivative financial instruments (continued)## 21. Derivative financial instruments (continued)

The maturity of the Group's contract amount of the derivatives is presented in the table below:

On demand and up to one month Between one and three months Between three months and one year Between one and five years Over five years Total contract amount
2023 €000 €000 €000 €000 €000 €000
Trading derivatives
Forward exchange rate contracts 9,734 9,657 4,569 - - 23,960
Currency swaps 852,963 132,603 693 - - 986,259
Interest rate swaps - 4,372 9,088 - - 13,460
Currency options 44 - - - - 44
Interest rate caps/floors - - - 166,075 - 166,075
862,741 146,632 14,350 166,075 - 1,189,798
Derivatives qualifying for hedge accounting
Fair value hedges - interest rate swaps - 15,000 56,031 1,166,000 164,500 1,401,531
Net investments - forward exchange rate contracts 1,200 - - - - 1,200
1,200 15,000 56,031 1,166,000 164,500 1,402,731
Total 863,941 161,632 70,381 1,332,075 164,500 2,592,529

337 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

  1. Derivative financial instruments (continued)
On demand and up to one month Between one and three months Between three months and one year Between one and five years Over five years Total contract amount
2022 €000 €000 €000 €000 €000 €000
Trading derivatives
Forward exchange rate contracts 1,649 9,138 2,452 - - 13,239
Currency swaps 1,109,302 139,220 - - - 1,248,522
Interest rate swaps - - - 14,806 - 14,806
Currency options 352 - - - - 352
Interest rate caps/floors - - - 154,173 17,691 171,864
1,111,303 148,358 2,452 168,979 17,691 1,448,783
Derivatives qualifying for hedge accounting
Fair value hedges - interest rate swaps 23,416 17,000 42,200 486,397 234,500 803,513
Net investments - forward exchange rate contracts 3,059 - - - - 3,059
26,475 17,000 42,200 486,397 234,500 806,572
Total 1,137,778 165,358 44,652 655,376 252,191 2,255,355

338 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

22. Fair value measurement

The following table presents the carrying value and fair value of the Group's financial assets and liabilities.

2023 2022 (restated)
Carrying value Fair value Carrying value Fair value
€000 €000 €000 €000
Financial assets
Cash and balances with central banks 9,614,502 9,614,502 9,567,258 9,567,258
Loans and advances to banks 384,802 370,853 204,811 193,349
Investments at FVPL 135,275 135,275 190,209 190,209
Investments at FVOCI 443,420 443,420 467,375 467,375
Investments at amortised cost 3,116,714 3,119,618 2,046,119 1,953,336
Reverse repurchase agreements 403,199 411,654 - -
Derivative financial assets 51,055 51,055 48,153 48,153
Loans and advances to customers 9,821,788 9,972,249 9,953,252 10,011,741
Life insurance business assets attributable to policyholders 637,562 637,562 531,061 531,061
Other financial assets 388,244 406,602 402,462 456,402
24,996,561 25,162,790 23,410,700 23,418,884
Financial liabilities
Funding from central banks and deposits by banks 2,515,424 2,472,718 2,484,332 2,399,266
Derivative financial liabilities 17,980 17,980 16,169 16,169
Customer deposits 19,336,915 19,300,867 18,998,319 18,963,934
Debt securities in issue 671,632 655,428 297,636 254,179
Subordinated liabilities 306,787 300,098 302,104 265,472
Other financial liabilities and lease liabilities 362,152 362,152 300,210 300,210
23,210,890 23,109,243 22,398,770 22,199,230

The fair value of financial assets and liabilities in the above table is as at the reporting date and does not represent any expectations about their future value. The Group uses the following hierarchy for determining and disclosing fair value:

  • Level 1: investments valued using quoted prices in active markets.
  • Level 2: investments valued using models for which all inputs that have a significant impact on fair value are market observable.
  • Level 3: investments valued using models for which inputs that have a significant impact on fair value are not based on market observable data.

Observable inputs to the models for the valuation of unquoted equity and debt securities include, where applicable, current and expected market interest rates, market expected default rates, market implied country and counterparty credit risk and market liquidity discounts. For assets and liabilities that are recognised in the Consolidated Financial Statements at fair value, the Group determines whether transfers have occurred between levels in the hierarchy by re-assessing categorisation at the end of each reporting period.

339 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

22. Fair value measurement (continued)

The following table presents the fair value measurement hierarchy of the Group's financial assets and financial liabilities recorded at fair value and financial assets and financial liabilities for which fair value is disclosed, by level of the fair value hierarchy:

Level 1 Level 2 Level 3 Total
2023 €000 €000 €000 €000
Assets measured at fair value
Investment properties
Residential - - 5,933 5,933
Offices and other commercial properties - - 34,369 34,369
Manufacturing and industrial properties - - 19,513 19,513
Land (fields and plots) - - 2,290 2,290
- - 62,105 62,105
Freehold property
Offices and other commercial properties - - 232,235 232,235
Loans and advances to customers measured at FVPL - - 138,727 138,727
Trading derivatives
Forward exchange rate contracts - 205 - 205
Currency swaps - 136 - 136
Interest rate swaps - 189 - 189
Currency options - 2 - 2
Interest rate caps/floors - 1,843 - 1,843
- 2,375 - 2,375
Derivatives qualifying for hedge accounting
Fair value hedges-interest rate swaps - 48,679 - 48,679
Net investments-forward exchange rate contracts and currency swaps - 1 - 1
- 48,680 - 48,680
Investments at FVPL 36,095 95,569 3,611 135,275
Investments at FVOCI 431,854 - 11,566 443,420
467,949 146,624 448,244 1,062,817
Other financial assets not measured at fair value
Loans and advances to banks - 370,853 - 370,853
Investments at amortised cost 2,958,793 160,825 - 3,119,618
Reverse repurchase agreements - 411,654 - 411,654
Loans and advances to customers - - 9,833,522 9,833,522
2,958,793 943,332 9,833,522 13,735,647

The discount rate used in the determination of the fair value of the loans and advances to customers measured at FVPL during the year ended 31 December 2023 is 7.56% (2022: 2.66%-4.86%). The increase in the discount rate reflects the rising interest rate environment. The discount rate at the low-end range used in the determination of the fair value of the loans and advances to customers measured at FVPL during the year ended 31 December 2022 relates to loans and advances to customers with a carrying value of €67,937 thousand as at 31 December 2022, which have been derecognized in the year ended 31 December 2023. For loans and advances to customers measured at FVPL categorised as Level 3, an increase in the discount factor by 10% would result in a decrease of €2,714 thousand in their fair value and a decrease in the discount factor by 10% would result in an increase of €622 thousand in their fair value.

340 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

22. Fair value measurement (continued)

For one investment included in other non-equity securities mandatorily measured at FVPL as a result of the SPPI assessment and categorised as Level 3 with a carrying amount of €3,611 thousand as at 31 December 2023, a change in the conversion factor by 10% would result in a change in the value of the other non- equity securities by €361 thousand. For additional disclosures on sensitivity analysis of equity securities refer to Note 45. The fair value measurement hierarchy for life insurance business assets attributable to policy holders is disclosed in Note 24.

Level 1 Level 2 Level 3 Total
2023 €000 €000 €000 €000
Liabilities measured at fair value
Trading derivatives
Forward exchange rate contracts - 184 - 184
Currency swaps - 13,278 - 13,278
Interest rate swaps - 181 - 181
Currency options - 42 - 42
Interest rate caps/floors - 1,844 - 1,844
- 15,529 - 15,529
Derivatives qualifying for hedge accounting
Fair value hedges-interest rate swaps - 2,451 - 2,451
- 17,980 - 17,980
Other financial liabilities not measured at fair value
Funding from central banks - 2,043,868 - 2,043,868
Deposits by banks - 428,850 - 428,850
Customer deposits - - 19,300,867 19,300,867
Debt securities in issue 655,428 - - 655,428
Subordinated liabilities 300,098 - - 300,098
955,526 2,472,718 19,300,867 22,729,111

341 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

22. Fair value measurement (continued)

Level 1 Level 2 Level 3 Total
2022 €000 €000 €000 €000
Assets measured at fair value
Investment properties
Residential - - 9,045 9,045
Offices and other commercial properties - - 47,837 47,837
Manufacturing and industrial properties - - 25,607 25,607
Land (fields and plots) - - 2,610 2,610
- - 85,099 85,099
Freehold property
Offices and other commercial properties - - 203,658 203,658
Loans and advances to customers measured at FVPL - - 214,359 214,359
Trading derivatives
Forward exchange rate contracts - 103 - 103
Currency swaps - 283 - 283
Interest rate swaps - 437 - 437
Currency options - 287 - 287
Interest rate caps/floors - 3,094 - 3,094
- 4,204 - 4,204
Derivatives qualifying for hedge accounting
Fair value hedges-interest rate swaps - 43,939 - 43,939
Net investments-forward exchange rate contracts and currency swaps - 10 - 10
- 43,949 - 43,949
Investments at FVPL 84,743 96,498 8,968 190,209
Investments at FVOCI 455,110 - 12,265 467,375
539,853 144,651 524,349 1,208,853
Other financial assets not measured at fair value
Loans and advances to banks - 193,349 - 193,349
Investments at amortised cost 1,871,757 69,300 12,279 1,953,336
Loans and advances to customers - - 9,797,382 9,797,382
1,871,757 262,649 9,809,661 11,944,067
## Notes to the Consolidated Financial Statements
## 22. Fair value measurement (continued)

For loans and advances to customers measured at FVPL categorised as Level 3, an increase in the discount factor by 10% would result in a decrease of €4,538 thousand in their fair value and a decrease in the discount factor by 10% would result in an increase of €1,145 thousand in their fair value. For one investment included in other non-equity securities mandatorily measured at FVPL as a result of the SPPI assessment and categorised as Level 3 with a carrying amount of €8,968 thousand as at 31 December 2022, a change in the conversion factor by 10% would result in a change in the value of the other non- equity securities by €897 thousand.

Level 1 Level 2 Level 3 Total
2022 €000 €000 €000 €000
Liabilities measured at fair value
Trading derivatives
Forward exchange rate contracts - 123 - 123
Currency swaps - 10,316 - 10,316
Interest rate swaps - 420 - 420
Currency options - 65 - 65
Interest rate caps/floors - 3,094 - 3,094
- 14,018 - 14,018
Derivatives qualifying for hedge accounting
Fair value hedges-interest rate swaps - 2,151 - 2,151
- 16,169 - 16,169
Other financial liabilities not measured at fair value
Funding from central banks - 1,944,145 - 1,944,145
Deposits by banks - 455,121 - 455,121
Customer deposits - - 18,963,934 18,963,934
Debt securities in issue 254,179 - - 254,179
Subordinated liabilities 265,472 - - 265,472
519,651 2,399,266 18,963,934 21,882,851

The cash and balances with central banks are financial instruments whose carrying value is a reasonable approximation of fair value because they are mostly short-term in nature or are repriced to current market rates frequently. The carrying value of other financial assets, other than the deferred purchase payment consideration (Note 28), and other financial liabilities is a close approximation of their fair value and they are categorised as Level 3. During the years ended 31 December 2023 and 2022 there were no significant transfers between Level 1 and Level 2.

22. Fair value measurement (continued)

Movements in Level 3 assets measured at fair value

Transfers from Level 3 to Level 2 occur when the market for some securities becomes more liquid, which eliminates the need for the previously required significant unobservable valuation inputs. Following a transfer to Level 2 the instruments are valued using valuation models incorporating observable market inputs. Transfers into Level 3 reflect changes in market conditions as a result of which instruments become less liquid and consequently, the Group requires significant unobservable inputs to calculate their fair value. The movement in Level 3 financial assets which are measured at fair value is presented below:

2023 2022 2023 2022 2023 2022 2023 2022 2023 2022
Investment properties Own use properties Loans and advances to customers Financial instruments Investment properties Investment properties held for sale Own use properties Own use properties held for sale Loans and advances to customers Financial instruments
€000 €000 €000 €000 €000 €000 €000 €000 €000 €000
1 January 85,099 203,658 214,359 21,233 117,745 5,321 195,666 10,408 281,868 19,897
Additions 1,390 836 - - 9,166 - 3,173 - - 10,054
Disposals (23,797) - - - (39,484) (5,321) - - - (500)
Transfers from own use properties to investment properties (Note 25) 798 (798) - - - - - - - -
Net transfers from stock of property - 17,827 - - - - - - - -
Transfers from own use properties held for sale to own use properties - - - - - - 10,408 (10,408) - -
Conversion of instruments into common shares - - - (6,521) - - - - - (4,102)
Depreciation charge for the year - (2,047) - - - - (2,046) - - -
Impairment (Note 25) - (765) - - - - (3,543) - - -
Fair value (losses)/gains (1,385) 13,524 - 569 (2,915) - - - - (4,133)
Net gains on loans and advances to customers measured at FVPL (Note 11) - - 2,401 - - - - - 4,050 -
Repayments/derecognition of loans - - (89,522) - - - - - (82,522) -
Interest on loans (Note 7) - - 11,489 - - - - - 10,963 -
Foreign exchange adjustments - - - (104) 587 - - - - 17
31 December 62,105 232,235 138,727 15,177 85,099 - 203,658 - 214,359 21,233

22. Fair value measurement (continued)

Valuation policy and sensitivity analysis

Investment properties, investment properties held for sale and own use properties

The valuation technique mainly applied by the Group is the market comparable approach, adjusted for market and property specific conditions. In certain cases, the Group also utilises the income capitalisation approach. The key inputs used for the valuations of the investment properties and own use properties are presented in the tables below:

22. Fair value measurement (continued)

Valuation policy and sensitivity analysis (continued)

Analysis of investment properties

Type and country 2023 Estimated rental value per m² per annum Estimated building cost per m² Yield Estimated fair value per m² Estimated land value per m² Land Building area Age of building
€000 Years
Residential
Cyprus 2,024 €41-€98 €1,090-€1,673 4.5%-5.5% €380-€2,338 €130-€380 607-725 89-594 10-58
Greece 3,909 €6-€113 €164-€2,961 2%-9.4% €46-€1,878 €16-€1,910 24-5,147 51-825 16-51
5,933
Offices and other commercial properties
Cyprus 31,297 €36-€289 €470 3.9%-6.7% €578-€5,781 €150-€3,900 348-11,301 0-4,605 11-68
Greece 3,072 €9-€219 €193-€1,404 4.9%-8.8% €72-€3,648 €261-€289 100-8,582 6-4,692 19-65
34,369
Manufacturing and industrial
Cyprus 12,583 €23-€67 €205-€709 4.5%-7.0% €266-€1,225 €165-€500 2,202-14,590 743-8,007 20-37
Greece 6,930 €1-€99 €172-€684 4.4%-10.4% €12-€439 €10-€191 57-34,495 349-5,858 14-85
19,513
Land (fields and plots)
Cyprus 2,290 n/a n/a n/a n/a €989 2,316 n/a n/a
2,290
Total 62,105

Analysis of own use properties

Type and country 2023 Estimated rental value per m² per annum Estimated building cost per m² Yield Estimated fair value per m² Estimated land value per m² Land Building area Age of building
€000 Years
Offices and other commercial properties
Cyprus 232,235 €30-€315 €1,063-€3,162 6%-6.5% €65-€5,254 €65-€2,756 390-51,947 210-24,035 16-100
Total 232,235

22. Fair value measurement (continued)

Valuation policy and sensitivity analysis (continued)

Analysis of investment properties

Type and country 2022 Estimated rental value per m² per annum Estimated building cost per m² Yield Estimated fair value per m² Estimated land value per m² Land Building area Age of building
€000 Years
Residential
Cyprus 4,911 €37-€93 €185-€1,673 5%-7% €427-€2,338 €130-€650 134-1,203 89-1,420 10-104
Greece 4,134 €6-€115 €164-€2,115 2%-7.1% €45-€1,892 €7-€4,017 24-5,147 51-825 11-50
9,045
Offices and other commercial properties
Cyprus 44,837 €36-€250 €470 3.4%-10% €520-€5,781 €150-€5,000 348-35,413 16-5,850 9-67
Greece 3,000 €19-€381 €193-€3,548 5.4%-10.5% €72-€3,638 €142-€265 100-8,582 6-4,692 18-64
47,837
Manufacturing and industrial
Cyprus 18,439 €14-€62 €360 4.5%-9% €283-€1,272 €550 2,202-15,965 743-8,007 10-38
Greece 7,168 €7-€58 €133-€461 3.5%-11% €8-€439 €5-€395 57-34,495 349-5,858 13-84
25,607
Land (fields and plots)
Cyprus 2,610 n/a n/a n/a n/a €1,127 2,316 n/a n/a
2,610
Total 85,099

Analysis of own use properties

Type and country 2022 Estimated rental value per m² per annum Estimated building cost per m² Yield Estimated fair value per m² Estimated land value per m² Land Building area Age of building
€000 Years
Offices and other commercial properties
Cyprus 203,658 €76-€277 €750-€1,855 5.6%-5.8% €70-€6,164 €70-€2,274 390-51,947 122-11,109 15-79
Total 203,658

22. Fair value measurement (continued)

Valuation policy and sensitivity analysis (continued)

Sensitivity analysis

The Group's property valuations have been classified as Level 3. Significant increases/decreases in estimated values per square meter for properties valued with the comparable approach or significant increases/decreases in estimated rental values or yields for properties valued with the income capitalisation approach could result in a significantly higher/lower fair value of the properties.

23. Loans and advances to customers

2023 2022
€000 €000
Gross loans and advances to customers at amortised cost 9,862,514 9,917,335
Allowance for ECL for impairment of loans and advances to customers (Note 44.5) (179,453) (178,442)
9,683,061 9,738,893
Loans and advances to customers measured at FVPL 138,727 214,359
9,821,788 9,953,252

The following tables present the Group's gross loans and advances to customers at amortised cost by staging and by geographical analysis (based on the country in which the loans are managed).# 23. Loans and advances to customers

The following tables present the Group's gross loans and advances to customers at amortised cost by staging and by business line concentration.

2023

Stage 1 Stage 2 Stage 3 POCI Total
€000 €000 €000 €000 €000
Gross loans at amortised cost before residual fair value adjustment on initial recognition 8,334,929 1,168,745 328,177 100,197
Residual fair value adjustment on initial recognition (59,340) (7,474) (1,294) (1,426)
Gross loans at amortised cost 8,275,589 1,161,271 326,883 98,771
Cyprus 8,275,416 1,161,271 326,363 98,771
Other Countries 173 - 520 -
8,275,589 1,161,271 326,883 98,771 9,862,514

By business line

Stage 1 Stage 2 Stage 3 POCI Total
€000 €000 €000 €000 €000
Corporate and Large Corporate 2,709,523 519,134 96,289 32,799 3,357,745
IBU & International corporate
- IBU 99,009 21,409 320 140 120,878
- International corporate 744,955 17,220 38 15 762,228
SMEs 824,503 109,865 5,583 9,042 948,993
Retail
- housing 3,015,838 343,277 23,508 9,897 3,392,520
- consumer, credit cards and other 821,665 101,168 9,813 13,527 946,173
Restructuring
- corporate 3,770 21,747 13,461 10,073 49,051
- SMEs 9,831 8,089 13,715 2,431 34,066
- retail housing 6,450 12,429 39,696 1,912 60,487
- retail other 2,471 2,533 13,474 733 19,211
Recoveries
- corporate - - 6,378 967 7,345
- SMEs - - 15,812 1,587 17,399
- retail housing - - 65,070 10,255 75,325
- retail other 59 - 23,725 5,081 28,865
Wealth management 37,515 4,400 1 312 42,228
8,275,589 1,161,271 326,883 98,771 9,862,514

2022

Stage 1 Stage 2 Stage 3 POCI Total
€000 €000 €000 €000 €000
Gross loans at amortised cost before residual fair value adjustment on initial recognition 7,931,511 1,586,488 372,821 115,544
Residual fair value adjustment on initial recognition (64,255) (20,885) (1,803) (2,086)
Gross loans at amortised cost 7,867,256 1,565,603 371,018 113,458
Cyprus 7,867,037 1,565,603 368,922 113,458
Other countries 219 - 2,096 -
7,867,256 1,565,603 371,018 113,458 9,917,335

By business line

Stage 1 Stage 2 Stage 3 POCI Total
€000 €000 €000 €000 €000
Corporate and Large Corporate 2,502,630 807,282 54,259 34,616 3,398,787
IBU & International corporate
- IBU 104,539 31,934 1,254 147 137,874
- International corporate 685,099 150 35 24 685,308
SMEs 825,123 189,825 3,299 10,364 1,028,611
Retail
- housing 2,982,436 305,714 30,071 12,413 3,330,634
- consumer, credit cards and other 704,959 152,815 14,376 15,746 887,896
Restructuring
- corporate 2,842 34,246 20,689 10,175 67,952
- SMEs 12,643 10,603 23,374 2,381 49,001
- retail housing 5,168 22,018 42,155 3,292 72,633
- retail other 1,713 5,364 16,237 1,029 24,343
Recoveries
- corporate - - 18,403 1,316 19,719
- SMEs - - 29,339 2,366 31,705
- retail housing - - 88,956 14,039 102,995
- retail other 108 - 28,569 4,953 33,630
Wealth management 39,996 5,652 2 597 46,247
7,867,256 1,565,603 371,018 113,458 9,917,335

Residual fair value adjustment

The residual fair value adjustment on initial recognition mainly relates to the loans and advances to customers acquired as part of the acquisition of certain operations of Laiki Bank in 2013. In accordance with the provisions of IFRS 3, this adjustment decreased the gross balance of loans and advances to customers. The residual fair value adjustment is included within the gross balances of loans and advances to customers as at each balance sheet date. However, for credit risk monitoring, the residual fair value adjustment as at each balance sheet date is presented separately from the gross balances of loans and advances, as shown in the tables above. Loans and advances to customers measured at FVPL are managed in Cyprus.

348 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

  1. Loans and advances to customers (continued)

The following tables present the Group's gross loans and advances to customers at amortised cost by staging and by business line concentration.

2023

Stage 1

Stage 2

Stage 3

POCI

Total

By business line

€000

€000

€000

€000

€000

Corporate and Large Corporate

2,709,523

519,134

96,289

32,799

3,357,745

IBU & International corporate

  • IBU

99,009

21,409

320

140

120,878

  • International corporate

744,955

17,220

38

15

762,228

SMEs

824,503

109,865

5,583

9,042

948,993

Retail

  • housing

3,015,838

343,277

23,508

9,897

3,392,520

  • consumer, credit cards and other

821,665

101,168

9,813

13,527

946,173

Restructuring

  • corporate

3,770

21,747

13,461

10,073

49,051

  • SMEs

9,831

8,089

13,715

2,431

34,066

  • retail housing

6,450

12,429

39,696

1,912

60,487

  • retail other

2,471

2,533

13,474

733

19,211

Recoveries

  • corporate

-

-

6,378

967

7,345

  • SMEs

-

-

15,812

1,587

17,399

  • retail housing

-

-

65,070

10,255

75,325

  • retail other

59

-

23,725

5,081

28,865

Wealth management

37,515

4,400

1

312

42,228

8,275,589

1,161,271

326,883

98,771

9,862,514

2022

Stage 1

Stage 2

Stage 3

POCI

Total

By business line

€000

€000

€000

€000

€000

Corporate and Large Corporate

2,502,630

807,282

54,259

34,616

3,398,787

IBU & International corporate

  • IBU

104,539

31,934

1,254

147

137,874

  • International corporate

685,099

150

35

24

685,308

SMEs

825,123

189,825

3,299

10,364

1,028,611

Retail

  • housing

2,982,436

305,714

30,071

12,413

3,330,634

  • consumer, credit cards and other

704,959

152,815

14,376

15,746

887,896

Restructuring

  • corporate

2,842

34,246

20,689

10,175

67,952

  • SMEs

12,643

10,603

23,374

2,381

49,001

  • retail housing

5,168

22,018

42,155

3,292

72,633

  • retail other

1,713

5,364

16,237

1,029

24,343

Recoveries

  • corporate

-

-

18,403

1,316

19,719

  • SMEs

-

-

29,339

2,366

31,705

  • retail housing

-

-

88,956

14,039

102,995

  • retail other

108

-

28,569

4,953

33,630

Wealth management

39,996

5,652

2

597

46,247

7,867,256

1,565,603

371,018

113,458

9,917,335

Loans and advances to customers pledged as collateral are disclosed in Note 46. Additional analysis and information regarding credit risk and analysis of the allowance for ECL of loans and advances to customers are set out in Note 44.

349 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

  1. Life insurance business assets attributable to policyholders
2023 2022
€000 €000
Equity securities 1,982 1,359
Debt securities 58,688 36,837
Mutual funds 549,592 443,299
Bank deposits and other receivables 27,300 49,566
637,562 531,061
Property 11,650 11,260
649,212 542,321

Financial assets of life insurance business attributable to policyholders are classified as investments at FVPL. Bank deposits and other receivables include other financial receivables of €2,957 thousand (2022: €2,965 thousand). In addition to the above assets, the life insurance subsidiary of the Group holds shares of the Company, as part of the assets attributable to policyholders with a carrying value as at 31 December 2023 of €476 thousand (2022: €236 thousand). Such shares are presented in the Consolidated Financial Statements as treasury shares (Note 34).

The analysis of the financial assets of life insurance business attributable to policyholders measured at fair value by level of the fair value hierarchy is presented below:

Level 1 Level 2 Level 3 Total
2023 2023 2023 2023
€000 €000 €000 €000
Equity securities 1,982 - - 1,982
Debt securities 38,378 - 20,310 58,688
Mutual funds 546,475 - 3,117 549,592
586,835 - 23,427 610,262
2022 2022 2022 2022
€000 €000 €000 €000
Equity securities 1,359 - - 1,359
Debt securities 17,525 - 19,312 36,837
Mutual funds 440,108 - 3,191 443,299
458,992 - 22,503 481,495

Bank deposits are financial instruments whose carrying amount is a reasonable approximation of fair value, because they are short-term in nature or are repriced to current market rates frequently.

The movement of financial assets classified as Level 3 is presented below:

2023 2022
€000 €000
1 January 22,503 22,265
Unrealised gains recognised in the consolidated income statement 924 238
31 December 23,427 22,503

During the years ended 31 December 2023 and 2022 there were no significant transfers between Level 1 and Level 2.

350 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

  1. Property and equipment
Property Equipment Total
2023 2023 2023
€000 €000 €000
Net book value at 1 January 235,538 17,840 253,378
Additions 396 7,058 7,454
Revaluation 13,524 - 13,524
Impairment (765) - (765)
Transfers to investment properties (Note 22) (798) - (798)
Net transfers from stock of properties (Note 27) 17,827 - 17,827
Disposals and write-offs - (24) (24)
Depreciation charge for the year (Note 15.1) (8,997) (6,396) (15,393)
New leases (Note 42) 168 11,185 11,353
Re-assessment of RoU assets (Note 42) (988) - (988)
Net book value at 31 December 255,905 29,663 285,568
1 January 2023
Cost or valuation 303,891 142,787 446,678
Accumulated depreciation (68,353) (124,947) (193,300)
Net book value 235,538 17,840 253,378
31 December 2023
Cost or valuation 327,251 123,677 450,928
Accumulated depreciation (71,346) (94,014) (165,360)
Net book value 255,905 29,663 285,568
Property Equipment Total
2022 2022 2022
€000 €000 €000
Net book value at 1 January 231,896 20,234 252,130
Additions 3,898 2,854 6,752
Transfers from non-current assets and disposal groups held for sale 10,408 - 10,408
Impairment (3,543) - (3,543)
Disposals and write-offs (46) (92) (138)
Depreciation charge for the year (Note 15.1) (9,669) (5,981) (15,650)
New leases (Note 42) 132 825 957
Re-assessment of RoU assets (Note 42) 3,922 - 3,922
Derecognition of RoU assets (Note 42) (1,460) - (1,460)
Net book value at 31 December 235,538 17,840 253,378
1 January 2022
Cost or valuation 296,406 141,220 437,626
Accumulated depreciation (64,510) (120,986) (185,496)
Net book value 231,896 20,234 252,130
31 December 2022
Cost or valuation 303,891 142,787 446,678
Accumulated depreciation (68,353) (124,947) (193,300)
Net book value 235,538 17,840 253,378

351 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

  1. Property and equipment (continued)

As at December 2023 the net book value of the Group's equipment includes an amount of €11,462 thousand that relates to RoU asset - Computer hardware (2022: €825 thousand).

The net book value of the Group's property comprises:

2023 2022
€000 €000
Freehold property 232,235 203,658
Improvements on leasehold property 1,270 2,472
RoU assets (Note 42) 22,400 29,408
Total 255,905 235,538

Freehold property includes land amounting to €92,751 thousand (2022: €79,623 thousand) for which no depreciation is charged. Further, freehold property includes an amount of €20,876 thousand (2022: nil) which relates to a property under construction. The Group's policy is to revalue its properties periodically (between 3 to 5 years) but more frequent revaluations may be performed where there are significant and volatile movements in values. The Group performed revaluations during the year ended 31 December 2023. The valuations were carried out by independent qualified valuers, on the basis of market value using observable prices and/or recent market transactions depending on the location of the property. Details on valuation techniques and inputs are presented in Note 22. There were no charges against the freehold property of the Group as at 31 December 2023 and 2022. The net book value of freehold property, on a cost less accumulated depreciation basis, as at 31 December 2023 amounts to €158,900 thousand (2022: €142,555 thousand).

26.## Intangible assets

2023 2022 (restated)
Net book value at 1 January 52,546 54,144
Additions 14,949 17,347
Disposals and write-offs - (392)
Amortisation charge for the year (Note 15.1) (18,860) (18,553)
Net book value at 31 December 48,635 52,546
1 January 31 December
Cost 253,353 268,268
Accumulated amortisation and impairment (200,807) (219,633)
Net book value 52,546 48,635

Computer software includes internally developed computer software with a net carrying amount of €4,679 thousand as at 31 December 2023 (2022: €2,954 thousand).

352 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

27. Stock of property

The carrying amount of stock of property is determined as the lower of cost and net realisable value. Impairment is recognised if the net realisable value is below the cost of the stock of property. During the year ended 31 December 2023 an impairment loss of €46,026 thousand (2022: €20,628 thousand) was recognised in 'Impairment net of reversals of non-financial assets' in the consolidated income statement. At 31 December 2023, stock of property of €445,009 thousand (2022: €529,316 thousand) is carried at net realisable value. Additionally, at 31 December 2023 stock of property with a carrying amount of €65,908 thousand (2022: €108,010 thousand) is carried at approximately its fair value less costs to sell. The stock of property includes residential properties, offices and other commercial properties, manufacturing and industrial properties, hotels and land (fields and plots). There is no stock of property pledged as collateral for central bank funding facilities under Eurosystem monetary policy operations. The carrying amount of the stock of property is analysed in the tables below:

2023 2022
Net book value at 1 January 1,041,032 1,111,604
Additions 19,531 76,851
Disposals (170,595) (126,797)
Net transfers (to)/from property and equipment (17,827) -
Impairment (Note 16) (46,026) (20,628)
Foreign exchange adjustments - 2
Net book value at 31 December 826,115 1,041,032

As at 31 December 2023 there were no charges against stock of property of the Group (2022: charges against stock of property with a carrying value of €20,989 thousand).

The result on the disposal of stock of property in the year is presented in the table below:

2023 2022
Net proceeds 179,567 140,767
Carrying value of stock of property disposed of (170,595) (126,797)
Net gains on disposal of stock of property 8,972 13,970

Analysis by type and country

2023

Cyprus Greece Romania Total
Residential properties 47,841 8,091 - 55,932
Offices and other commercial properties 91,114 9,978 - 101,092
Manufacturing and industrial properties 23,373 9,263 - 32,636
Hotels 17,345 437 - 17,782
Land (fields and plots) 614,990 3,683 - 618,673
Total 794,663 31,452 - 826,115

2022

Cyprus Greece Romania Total
Residential properties 63,724 16,947 32 80,703
Offices and other commercial properties 142,475 11,263 - 153,738
Manufacturing and industrial properties 29,172 11,710 48 40,930
Hotels 24,027 437 - 24,464
Land (fields and plots) 736,913 4,284 - 741,197
Total 996,311 44,641 80 1,041,032

353 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

28. Prepayments, accrued income and other assets

2023 2022 (restated)
Financial assets
Debtors 34,662 29,220
Insurance contract assets (Note 31) 1,255 1,204
Receivable relating to tax 3,263 4,536
Deferred purchase payment consideration 243,013 311,523
Other assets 106,051 55,979
Total Financial assets 388,244 402,462
Non-financial assets
Insurance and reinsurance contract assets (Note 31) 56,239 45,176
Current tax receivable 73,943 124,328
Prepaid expenses 867 682
Retirement benefit plan assets (Note 14.1) 669 816
Other assets 64,957 35,590
Total Non-financial assets 196,675 206,592
Total 584,919 609,054

An analysis of the movement of the gross carrying amount of the financial assets included in prepayments, accrued income and other assets is presented in the table below:

2023

Stage 1 Stage 3 Simplified method Total
1 January 394,814 37,512 4,919 437,245
Net (decrease)/increase (13,663) (1,578) 953 (14,288)
31 December 381,151 35,934 5,872 422,957

2022 (restated)

Stage 1 Stage 3 Simplified method Total
1 January 377,412 37,157 4,843 419,412
Net increase 17,402 355 76 17,833
31 December 394,814 37,512 4,919 437,245

An analysis of the movement of the ECL of the above financial assets is presented in the table below:

2023

Stage 1 Stage 3 Simplified method Total
1 January 2,107 32,181 495 34,783
Write-offs - (82) - (82)
Changes to models and inputs used for ECL calculations (6) (223) 241 12
31 December 2,101 31,876 736 34,713

2022 (restated)

Stage 1 Stage 3 Simplified method Total
1 January 2,557 31,761 746 35,064
Write-offs - (206) (236) (442)
Changes to models and inputs used for ECL calculations (450) 626 (15) 161
31 December 2,107 32,181 495 34,783

354 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

28. Prepayments, accrued income and other assets (continued)

There were no financial assets classified as Stage 2 as at 31 December 2023 and 2022. In addition, no financial assets were measured at FVPL as at 31 December 2023 and 2022.

Within other non-financial assets an amount of €18,550 thousand as at 31 December 2023 (2022: nil) relates to contract assets from contracts with customers.

On the completion date of the sale of Project Helix 2 (the 'Transaction') in June 2021, the Group recognised an amount of €381,567 thousand in other financial assets, which represented the fair value of the deferred consideration receivable from the Transaction (the 'DPP'). This amount outstanding is payable in four instalments up to December 2025 and each instalment carries interest up to each payment date. An amount of €19,774 thousand, which represents the interest income on the DPP has been recognised in the Consolidated Income Statement for the year ended 31 December 2023 (2022: €10,889 thousand) within 'Interest income - Financial assets at amortised cost - Other financial assets' (Note 7). There are no other conditions attached. The DPP is classified as Stage 1 as at 31 December 2023 and 2022.

During the year ended 31 December 2023, credit losses of €7,096 thousand were recognised in relation to other financial assets. This includes ECL losses of €12 thousand (of which €511 thousand relate to a partial reversal for 12-months ECL of the DPP) and €7,084 thousand impairment losses. During the year ended 31 December 2022, credit losses of €1,758 thousand were recognised in relation to other financial assets. This includes ECL losses of €161 thousand (of which €867 thousand relate to a partial reversal for 12-months ECL of the DPP) €1,310 thousand write-offs and €287 thousand impairment losses.

29. Funding from central banks

Funding from central banks comprises funding from the ECB under Eurosystem monetary policy operations as set out in the table below:

2023 2022
Targeted Longer-Term Refinancing Operations (TLTRO III) 2,043,868 1,976,674

As at 31 December 2023, ECB funding amounted to €2 billion (2022: €2 billion) borrowed from various TLTRO III operations. The maturity of TLTRO III is three years from the settlement of each operation, but there is an option to early repay or reduce the amounts borrowed before their respective final maturity. BOC PCL early repaid €1 billion of TLTRO III funding in December 2022. Details on encumbered assets related to the above funding facilities are disclosed in Note 46.

355 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

30. Customer deposits

By type of deposit

2023 2022
Demand 10,167,622 10,561,724
Savings 2,979,275 2,840,346
Time or notice 6,190,018 5,596,249
Total 19,336,915 18,998,319

By geographical area

2023 2022
Cyprus 15,355,445 14,703,276
Greece 1,473,491 1,635,406
United Kingdom 386,057 395,235
United States 166,673 169,176
Germany 77,288 94,168
Romania 29,729 22,118
Russia 128,489 308,096
Ukraine 183,316 237,697
Belarus 3,762 9,966
Israel 195,580 124,436
Other countries 1,337,085 1,298,745
Total 19,336,915 18,998,319

Deposits by geographical area are based on the country of residence of the Ultimate Beneficial Owner.

By currency

2023 2022
Euro 17,514,400 17,067,299
US Dollar 1,448,753 1,529,548
British Pound 300,867 333,458
Russian Rouble 1,322 3,466
Swiss Franc 8,947 11,796
Other currencies 62,626 52,752
Total 19,336,915 18,998,319

By business line

2023 2022
Corporate and Large corporate 2,086,753 1,915,300
IBU & International corporate
- IBU 3,779,571 3,957,050
- International corporate 121,454 139,898
SMEs 1,019,245 1,007,555
Retail 11,781,972 11,333,783
Restructuring – corporate 12,565 16,017
– SMEs 5,954 6,375
– retail other 9,428 10,152
Recoveries – corporate 1,098 1,262
Wealth management 518,875 610,927
Total 19,336,915 18,998,319

356 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

31.# 31. Insurance and reinsurance contracts

Insurance and reinsurance contracts The breakdown of groups of insurance and reinsurance contracts, that are in an asset position and those in a liability position is set out in the table below:

2023 2022
Assets Liabilities
Insurance contracts €000 €000
Life insurance 6,472 (604,233)
Non-life insurance - (54,191)
Total insurance contracts 6,472 (658,424)
Reinsurance contracts
Life insurance 26,350 -
Non-life insurance 24,672 -
Total reinsurance contracts 51,022 -
Total insurance and reinsurance contracts 57,494 (658,424)

The table below presents a reconciliation of the measurement components of insurance and reinsurance contract balances showing estimates of the present value of future cash flows, risk adjustment and CSM for portfolios in the life insurance business measured under GMM and VFA.

2023 2022
Estimates of the present value of future cash flows Risk adjustment for non- financial risk
€000 €000
Insurance contracts
Insurance contracts liabilities (528,955) (13,940)
Insurance contracts assets 10,411 (2,004)
Reinsurance contracts
Reinsurance contracts assets 7,896 220

The roll-forward of the net asset or liability for insurance contracts issued, showing the liabilities for remaining coverage and the liabilities for incurred claims for portfolio included in life and non-life insurance, is disclosed in the table below:

357
BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

31. Insurance and reinsurance contracts (continued)

2023 2022
Liabilities for remaining coverage LRC Liabilities for incurred claims LIC
Excluding loss component Loss component
€000 €000
Insurance contract liabilities as at 1 January (522,191) (6,278)
Insurance contract assets as at 1 January 4,110 (1,540)
Net insurance contract assets/(liabilities) as at 01 January (518,081) (7,818)
Insurance revenue 145,775 -
Insurance service expenses
Incurred claims and directly attributable expenses - 815
Amortisation of insurance acquisition cash flows (5,768) -
Insurance acquisition cash flows expensed as incurred (8,488) -
Reversals of losses/(losses) on onerous contracts - 1,037
Changes to liabilities for incurred claims (LIC) - -
Investment component 55,325 -
Insurance finance income/(expense) (43,778) (42)
Total changes in the statement of profit or loss 143,066 1,810
Premiums received (234,913) -
Claims and other directly attributable expenses paid - -
Insurance acquisition cash flows 36,693 (10)
Total cash flows (198,220) (10)
Net insurance contract assets/(liabilities) as at 31 December (573,235) (6,018)
Insurance contract liabilities as at 31 December (580,410) (5,713)
Insurance contract assets as at 31 December 7,175 (305)
Net insurance contract assets/(liabilities) as at 31 December (573,235) (6,018)

358
BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

31. Insurance and reinsurance contracts (continued)

The table below presents a roll-forward of the net asset or liability for insurance contacts issued, showing CSM for portfolios included in the life insurance business.

2023 2022
€000 €000
Insurance contract liabilities as at 1 January (41,863) (43,747)
Insurance contract assets as at 1 January (180) -
Contractual Service Margin as at 1 January (42,043) (43,747)
Changes that relate to current services
Contractual service margin recognised for services provided 7,792 5,032
Changes that relate to future services
Contracts initially recognised in the period (282) (394)
Changes in estimates that adjust the contractual service margin (25,150) (3,518)
Insurance service result (17,640) 1,120
Insurance finance expenses (583) 584
Total changes in the consolidated income statement (18,223) 1,704
Contractual Service Margin as at 31 December (60,266) (42,043)
Insurance contract liabilities as at 31 December (58,331) (41,863)
Insurance contract assets as at 31 December (1,935) (180)
Contractual Service Margin as at 31 December (60,266) (42,043)

32. Debt securities in issue and Subordinated liabilities

2023 2022
Nominal value Carrying value
€000 €000
Subordinated liabilities
Subordinated Tier 2 Capital Note - April 2021 6.625% up to 23 October 2026 300,000
Debt securities in issue
Senior Preferred Notes - June 2021 2.50% up to 24 June 2026 300,000
Senior Preferred Notes - July 2023 7.375% up to 25 July 2027 350,000
650,000 671,632

BOCH and BOC PCL maintain a Euro Medium Term Note (ΕΜΤΝ) Programme with an aggregate nominal amount up to €4,000 million.

Subordinated Liabilities

Subordinated Tier 2 Capital Note - April 2021

In April 2021, BOCH issued a €300 million unsecured and subordinated Tier 2 Capital Note under the EMTN Programme. The note was priced at par with a coupon of 6.625% per annum payable annually in arrear and resettable on 23 October 2026 at the then prevailing 5-year swap rate plus a margin of 6.902% per annum up to 23 October 2031, payable annually. The note matures on 23 October 2031. BOCH has the option to redeem the note early on any day during the six-month period from 23 April 2026 to 23 October 2026, subject to applicable regulatory consents. The note is listed on the Luxembourg Stock Exchange's Euro MTF market. The fair value of the subordinated liabilities as at 31 December 2023 and 2022 is disclosed in Note 22.

359
BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

32. Debt securities in issue and Subordinated liabilities (continued)

Debt securities in issue

Senior Preferred Notes - June 2021

In June 2021, BOC PCL issued a €300 million senior preferred note under the EMTN Programme. The note was priced at par with a fixed coupon of 2.50% per annum, payable annually in arrear and resettable on 24 June 2026. The note matures on 24 June 2027. BOC PCL has the option to redeem the note early on 24 June 2026, subject to applicable regulatory consents. The note is listed on the Luxembourg Stock Exchange's Euro MTF market. The note complies with the criteria for the minimum requirement for own funds and eligible liabilities (MREL) and contributes towards BOC PCL's MREL requirements.

Senior Preferred Notes - July 2023

In July 2023, BOC PLC issued a €350 million senior preferred note under the EMTN Programme. The note was priced at par with a fixed coupon of 7.375% per annum, payable annually in arrear and resettable on 25 July 2027. The note matures on 25 July 2028. BOC PCL has the option to redeem the note early on 25 July 2027, subject to applicable regulatory consents. The note is listed on the Luxembourg Stock Exchange's Euro MTF market. The note complies with the criteria for the minimum requirement for own funds and eligible liabilities (MREL) and contributes towards BOC PCL's MREL requirements. The fair value of the debt securities in issue as at 31 December 2023 and 2022 is disclosed in Note 22.

33. Accruals, deferred income, other liabilities and other provisions

2023 2022 (restated)
€000 €000
Income tax payable and related provisions 66,479 41,420
Special defence contribution payable 1,308 379
Retirement benefit plan liabilities (Note 14.1) 565 3,694
Provisions for financial guarantees and commitments (Notes 44.6.1 and 44.6.2) 19,192 17,429
Liabilities arising from non-participating investment contracts 87,756 47,847
Accrued expenses and other provisions 83,738 65,734
Deferred income 19,569 18,061
Items in the course of settlement 69,519 97,585
Lease liabilities (Note 42) 30,217 30,190
Other liabilities 90,922 58,854
469,265 381,193

Other liabilities include an amount of €10,385 thousand (2022: €10,385 thousand) relating to the guarantee fee for the conversion of DTA into tax credits (Note 17) and an amount of €19,354 thousand (2022: €9,874 thousand) relating to card processing transactions. Other liabilities include an amount of €1,965 thousand as at 31 December 2023 (2022: nil) which relates to dividends declared in May 2023 in respect of the earnings of the year ended 31 December 2022 for which a liability exists as at 31 December 2023.# BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

34. Share capital

2023 2022
Number of shares (thousand) €000
Authorised
Ordinary shares of €0.10 each 10,000,000 1,000,000
Issued
1 January and 31 December 446,200 44,620

All issued ordinary shares carry the same rights. There were no changes to the authorised or issued share capital during the years ended 31 December 2023 and 2022.

Share premium reserve

There were no changes to the share premium reserve during the years ended 31 December 2023 and 2022.

Treasury shares of the Company

The consideration paid, including any directly attributable incremental costs (net of income taxes), for shares of the Company held by entities controlled by the Group is deducted from equity attributable to the owners of the Company as treasury shares, until these shares are cancelled or reissued. No gain or loss is recognised in the consolidated income statement on the purchase, sale, issue or cancellation of such shares. The life insurance subsidiary of the Group, as at 31 December 2023, held a total of 142 thousand ordinary shares of the Company of a nominal value of €0.10 each (2022: 142 thousand ordinary shares of a nominal value of €0.10 each), as part of its financial assets which are invested for the benefit of insurance policyholders. The cost of acquisition of these shares was €21,463 thousand (2022: €21,463 thousand). The treasury shares represent 0.03% of the total issued share capital of the Company (2022: 0.03%). The Company did not provide financial assistance permitted by Section 82 of the Companies Act 2014 for the purchase of its shares.

Other equity instruments 2023 2022
€000 €000
2023 Reset Perpetual Additional Tier 1 Capital Securities (New Capital Securities) 220,000 -
2018 Reset Perpetual Additional Tier 1 Capital Securities (Existing Capital Securities) - 220,000
220,000 220,000

In December 2018, the Company issued €220 million Fixed Rate Reset Perpetual Additional Tier 1 Capital Securities (the 'Existing Capital Securities'). The Existing Capital Securities constituted an unsecured and subordinated obligation of the Company. The coupon was at 12.50% and payable semi-annually.

In June 2023 the Company invited the holders of its outstanding €220,000 thousand Existing Capital Securities to tender their Existing Capital Securities for cash purchase by the Company at a price equal to 103% of the principal amount. The Company also paid accrued interest on the Existing Capital Securities, from the last coupon date, 15 June 2023 until the settlement date. As a result of the tender offer, approximately €204,000 thousand in aggregate nominal amount were purchased and cancelled by the Company. Furthermore, in July 2023, the Company purchased in the open market approximately €7,000 thousand of the outstanding nominal amount of the Existing Capital Securities, after which €8,250 thousand in aggregate principal amount remained outstanding. At a meeting held in November 2023, the Board of Directors resolved to exercise the Company's option to redeem the remaining nominal amount outstanding of the Existing Capital Securities on 19 December 2023. As a result of the buy-back, a total cost of €6,820 thousand was recorded directly in equity during the year ended 31 December 2023.

At the same time, in June 2023, the Company successfully launched and priced an issue of €220,000 thousand Fixed Rate Reset Perpetual Additional Tier 1 Capital Securities (the 'New Capital Securities'). The New Capital Securities constitute unsecured and subordinated obligations of the Company, are perpetual and are issued at par. They carry an initial coupon of 11.875% per annum, payable semi-annually, and resettable on 21 December 2028 and every five years thereafter. The Company may elect to cancel any interest payment for an unlimited period, on a non-cumulative basis, whereas it mandatorily cancels interest payment under certain conditions. The New Capital Securities are perpetual and have no fixed date of redemption, but can be redeemed (in whole but not in part) at the Company's option from, and including, 21 June 2028 to, and including, 21 December 2028 and on each interest payment date thereafter, subject to applicable regulatory consents and the relevant conditions to redemption. The New Capital Securities are listed on the Luxembourg Stock Exchange's Euro Multilateral Trading Facility (MTF) market. Transaction costs of €3,530 thousand in relation to the issuance of the New Capital Securities were recorded directly in equity during the year ended 31 December 2023.

During the year ended 31 December 2023, coupon payments for the total amount of €27,339 thousand (2022: €27,500 thousand) were made to the holders of the AT1 instruments and have been recognised in retained earnings.

35. Dividends

Based on the 2022 SREP decision, effective from 1 January 2023, any equity dividend distribution is subject to regulatory approval, both for the Company and BOC PCL. The requirement for approval does not apply if the distributions are made via the issuance of new ordinary shares to the shareholders which are eligible as Common Equity Tier 1 Capital nor to the payment of coupons on any AT1 capital instruments issued by the Company or BOC PCL.

In April 2023, the Company obtained the approval of the European Central Bank to pay a dividend. Following this approval, the Board of Directors of the Company recommended to the shareholders for approval at the Annual General Meeting ('AGM') on 26 May 2023, a final dividend of €0.05 per ordinary share in respect of the earnings of the year ended 31 December 2022 ('Dividend'). The AGM on 26 May 2023 declared a final dividend of €0.05 per share. The Dividend amounted to €22,310 thousand in total. Information on distribution in respect of 2023 earnings is disclosed in Note 53 of the Consolidated Financial Statements.

36. Retained earnings

For the purpose of dividend distribution, retained earnings determined at the Company level are the only distributable reserve. Companies, tax resident in Cyprus, which do not distribute at least 70% of their profits after tax as defined by the Special Defence Contribution Law during the two years after the end of the year of assessment to which the profits refer, will be deemed to have distributed this amount as dividend. Special defence contribution (SDC) at 17% is payable on such deemed dividend distribution to the extent that the shareholders of the Company at the end of the period of two years from the end of the year of assessment to which the profits refer, are directly or indirectly Cyprus tax residents or individuals who are domiciled in Cyprus. Deemed dividend distribution does not apply in respect of profits that are directly or indirectly attributable to shareholders that are non-Cyprus tax residents and individual shareholders who are not domiciled in Cyprus. From 1 March 2019, the deemed dividend distribution is subject to 1.70% contribution to the General Health System (GHS), increased to 2.65% from 1 March 2020, with the exemption of April 2020 until June 2020 when the 1.70% rate was applicable. The amount of this deemed dividend distribution is reduced by any actual dividend paid out of the profits of the relevant year. This SDC and GHS are paid by the Company on account of the shareholders. During 2023, SDC and GHS on deemed dividend distribution of €42 thousand (2022: €4,983 thousand) and €313 thousand (2022: nil) were accrued by the Company and BOC PCL respectively.

37. Fiduciary transactions

The Group offers fund management and custody services that result in holding or investing financial assets on behalf of its customers. The Group is not liable to its customers for any default by other banks or organisations. The assets under management and custody are not included in the consolidated balance sheet of the Group unless they are placed with the Group. Total assets under management at 31 December 2023, measured at fair value, amounted to €1,967,686 thousand (2022: €1,682,019 thousand).

38. Provisions for pending litigations, claims, regulatory and other matters

The Group, in the ordinary course of business, is involved in various disputes and legal proceedings and is subject to enquiries and examinations, requests for information, audits, investigations and other proceedings by regulators, governmental and other public bodies, actual and threatened, relating to the suitability and adequacy of advice given to clients or the absence of advice, lending and pricing practices, selling and disclosure requirements, reporting and information security requirements and a variety of other matters. In addition, as a result of the deterioration of the Cypriot economy and banking sector in 2012 and the subsequent restructuring of BOC PCL in 2013 as a result of the bail-in Decrees, BOC PCL is subject to a large number of proceedings and investigations that either precede or result from the events that occurred during the period of the bail-in Decrees. Apart from what is described below, the Group considers that none of these matters are material, either individually or in aggregate.Nevertheless, provisions have been made where: (a) there is a present obligation (legal or constructive) arising from past events, (b) the settlement of the obligation is expected to result in an outflow of resources embodying economic benefits, and (c) a reliable estimate of the amount of the obligation can be made. The Group has not disclosed an estimate of the potential financial effect on its contingent liabilities arising from these matters where it is not practicable to do so, because it is too early or the outcome is too uncertain or, in cases where it is practicable, where disclosure could prejudice conduct of the matters. Provisions have been recognised for those cases where the Group is able to estimate probable losses (Note 5.4). Where an individual provision is material, the fact that a provision has been made is stated except to the extent that doing so would be prejudicial. Any provision recognised does not constitute an admission of wrongdoing or legal liability. There are also situations where the Group may enter into a settlement agreement. This may occur only if such settlement is in the Group's interest (such settlement does not constitute an admission of wrongdoing) and only takes place after obtaining legal advice and all approvals by the appropriate bodies of management. While the outcome of these matters is inherently uncertain, management believes that, based on the information available to it, appropriate provisions have been made in respect of legal proceedings, regulatory and other matters as at 31 December 2023 and hence it is not believed that such matters, when concluded, will have a material impact upon the financial position of the Group.

363
BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

38. Provisions for pending litigations, claims, regulatory and other matters (continued)

38.1 Pending litigations and claims

Investigations and litigations relating to securities issued by BOC PCL

A number of institutional and retail customers have filed various separate actions against BOC PCL alleging that BOC PCL is guilty of misselling in relation to securities issued by BOC PCL between 2007 and 2011. Remedies sought include the return of the money investors paid for these securities. Claims are currently pending before the courts in Cyprus and in Greece, as well as the decisions and fines imposed upon BOC PCL in related matters by Cyprus Securities and Exchange Commission (CySEC) and/or Hellenic Capital Market Commission (HCMC). The bonds and capital securities in respect of which claims have been brought are the following: 2007 Capital Securities, 2008 Convertible Bonds, 2009 Convertible Capital Securities (CCS) and 2011 Convertible Enhanced Capital Securities (CECS).

BOC PCL is defending these claims, particularly with respect to institutional investors and retail purchasers who received investment advice from independent investment advisors. In the case of retail investors, if it can be demonstrated that the relevant BOC PCL's officers 'persuaded' them to proceed with the purchase and/or purported to offer 'investment advice', BOC PCL may face significant difficulties. To date, a number of cases have been tried in Greece. BOC PCL has appealed against any such cases which were not ruled in its favour. The resolution of the claims brought in the courts of Greece is expected to take a number of years. So far, four capital securities cases have been adjudicated in favour of BOC PCL and five cases have been adjudicated against BOC PCL at Areios Pagos (Supreme Court of Greece). None of the cases won at the Court of Appeal have been reversed by the Supreme Court. The cases that BOC PCL has won will be retried by the Court of Appeal as per the direction of the Supreme Court. One of the said cases has already been retried by the Court of Appeal and the ruling was in favour of BOC PCL. There has been a new petition for annulment against this decision of the Court of Appeal and the case will be retried before the Supreme Court in 2024. The five cases that BOC PCL has lost will not be retried and are therefore deemed as concluded.

In Cyprus, twenty-three judgments have been issued so far with regards to BOC PCL capital securities. Fifteen of the said judgments have been issued in favour of BOC PCL (dismissing the plaintiffs' claims) and eight of them against BOC PCL. BOC PCL has filed appeals with regards to five of the cases where the judgment was issued against it. In eight of the fifteen cases that BOC PCL won, the plaintiffs have filed an appeal. It is to be noted that the statutory limitation period for filing claims with respect to this and other matters for which the cause of action arose prior and up to 31 December 2015, expired on 31 December 2021.

Provision has been made based on management's best estimate of probable outflows for capital securities related litigation.

Bail-in related litigation

Depositors

A number of BOC PCL's depositors, who allege that they were adversely affected by the bail-in, filed claims against BOC PCL and other parties (such as the CBC and the Ministry of Finance of Cyprus) including against BOC PCL as the alleged successor of Laiki Bank on the grounds that, inter alia, the 'Resolution Law of 2013' and the Bail-in Decrees were in conflict with the Constitution of the Republic of Cyprus and the European Convention on Human Rights. They are seeking damages for their alleged losses resulting from the bail-in of their deposits. BOC PCL is defending these actions.

BOC PCL has won five cases with regards to bail-in related litigation (on failure to follow instructions). The plaintiffs have filed appeals with respect to two of the said judgments. BOC PCL lost two cases with regards to bail-in related litigation (on failure to follow instructions) and has filed appeals with respect to both cases.

364
BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

38. Provisions for pending litigations, claims, regulatory and other matters (continued)

38.1 Pending litigations and claims (continued)

BOC PCL also won fourteen bail-in decree related cases. In summary, the court ruled that the measures that the government implemented were necessary to prevent the collapse of the financial sector, which would have detrimental consequences for the country's economy. Under the circumstances the government could rely on the doctrine of necessity when it imposed the bail-in. Up to the date of the Consolidated Financial Statements only three appeals have been filed with respect to the above-mentioned judgments. BOC PCL lost one Laiki Bail-in decree case but it is the opinion of legal advisors of BOC PCL that this case is a one-off case which turned on its own particular facts. An appeal by BOC PCL has been filed with respect to this case. BOC PCL won two and lost three bail-in wrongful application related cases. The two appeals that have been filed by BOC PCL are still pending with regards to this matter. With regards to the cases that BOC PCL won, the plaintiffs have not filed an appeal.

Shareholders

A number of actions for damages have been filed with the District Courts of Cyprus alleging either the unconstitutionality of the Resolution Law and the Bail-in Decrees, or a misapplication of same by BOC PCL (as regards the way and methodology whereby such Decrees have been implemented), or that BOC PCL failed to follow instructions promptly prior to the bail-in coming into force. As at the present date, both the Resolution Law and the Bail-in Decrees have not been annulled by a court of law and thus remain legally valid and in effect. BOC PCL contests all of these claims.

Legal position of the Group

All of the above claims are being vigorously disputed by the Group, in close consultation with the appropriate state and governmental authorities. The position of the Group is that the Resolution Law and the Decrees take precedence over all other laws. As matters now stand, both the Resolution Law and the Decrees issued thereunder are constitutional and lawful, in that they were properly enacted and have not so far been annulled by any court.

Provident fund case

In December 2015, the Bank of Cyprus Employees Provident Fund (the Provident Fund) filed an action against BOC PCL claiming €70 million allegedly owed as part of BOC PCL's contribution by virtue of an agreement with the Union dated 31 December 2011. Based on facts currently known, it is not practicable at this time for BOC PCL to predict the resolution of this matter, including the timing or any possible impact on the Group.

Employment litigation

Former employees of the Group have instituted a number of employment claims including unfair dismissals and one claim for Provident Fund entitlements against BOC PCL and the Trustees of the Provident Fund. In July 2021 the claim for Provident Fund entitlements was settled. The Group does not consider that the pending cases in relation to employment will have a material impact on its financial position. A judgment has been issued in one of the unfair dismissal cases and BOC PCL lost. BOC PCL has filed an appeal with respect to this case and similarly, the plaintiff has also filed an appeal. The facts of this case are unique and it is not expected to affect the rest of the cases where unfair dismissal is claimed. Additionally, a number of former employees have filed claims against BOC PCL contesting entitlements received relating to the various voluntary exit plans. As at the reporting date, the Group does not expect that these actions will have a material impact on its financial position.

Banking business cases

There is a number of banking business cases where the amounts claimed are significant.# Notes to the Consolidated Financial Statements

38. Provisions for pending litigations, claims, regulatory and other matters

38.1 Pending litigations and claims

General criminal investigations and proceedings

The Attorney General and the Cypriot Police (the Police) are conducting various investigations and inquiries following and relating to the financial crisis which culminated in March 2013. BOC PCL is cooperating fully with the Attorney General and the Police and is providing all information requested of it. Based on the currently available information, the Group is of the view that any further investigations or claims resulting from these investigations will not have a material impact on its financial position.

Others

An investigation is in process related to potentially overstated and/or fictitious claims paid by the non-life insurance subsidiary of the Group. The information usually required by IAS 37 'Provisions, Contingent Liabilities and Contingent Assets' is not disclosed on the grounds that it is expected to seriously prejudice the outcome of the investigation and/or the possible taking of legal action. Based on the information available at present, management considers that it is unlikely for this matter to have a material adverse impact on the financial position and capital adequacy of the non-life insurance subsidiary and thereby the Group, also taking into account that it is virtually certain that compensations will be received from a relevant insurance coverage, upon the settlement of any obligation that may arise.

38.2 Regulatory matters

The Hellenic Capital Market Commission (HCMC) Investigation

The HCMC is currently in the process of investigating matters concerning the Group's investment in Greek Government Bonds from 2009 to 2011, including, inter alia, related non-disclosure of material information in BOC PCL's CCS, CECS and rights issue prospectuses (tracking the investigation carried out by CySEC in 2013), Greek government bonds' reclassification, ELA disclosures and allegations by some investors regarding BOC PCL's non-compliance with Markets in Financial Instruments Directive (MiFID) in respect of investors' direct investments in Greek Government Bonds. A specific estimate of the outcome of the investigations or of the amount of possible fines cannot be given at this stage, though it is not expected that any resulting liability or damages will have a material impact on the financial position of the Group.

The Cyprus Securities and Exchange Commission (CySEC) Investigations

CySEC has concluded (in two stages) during 2013 and 2014 its investigation with respect to BOC PCL exposure to Greek Government Bonds and the non-disclosure of material information and other corporate governance deficiencies relating to the said exposure. In this respect, CySEC has issued two decisions, coming to the conclusion that BOC PCL was in breach of certain laws regarding disclosure of information. At all times, BOC PCL had filed recourses before the Administrative Court regarding the decisions of CySEC and the fines imposed upon it.

In October 2021 the Administrative Court ruled in favour of BOC PCL in relation to the fine of €160 thousand on the ground of flawed constitution of the CySEC Board. An appeal to this judgment was filed. In March 2024 the appeal was rejected. With the abovementioned rulings, the said fine has been cancelled.

In May 2022, the Administrative Court (under a different bench) ruled against BOC PCL in relation to the fine of €950 thousand and found that the constitution of the CySEC Board was not flawed. BOC PCL filed an appeal and in March 2024 the appeal overturned the ruling of the Administrative Court on the grounds that the constitution of the CySEC Board was flawed and in this case there was a violation of the objective aspect of the principle of impartiality. With the abovementioned ruling, the said fine has been cancelled.

In May 2023 the Administrative Court ruled in favour of BOC PCL in relation to the fine of €70 thousand on the ground of flawed constitution of the CySEC Board. This case is now pending on appeal. Relevant provisions were made in prior years for the said cases. As at 31 December 2023 and 31 December 2022 there were no pending CySEC investigations against BOC PCL.

Central Bank of Cyprus (CBC)

The CBC had conducted an investigation in the past into BOC PCL's issuance of capital securities and concluded that BOC PCL breached certain regulatory requirements concerning the issuance of Convertible Capital Securities (Perpetual) in 2009, but not in relation to the CECS in 2011. The CBC had, in 2013, imposed a fine of €4 thousand upon BOC PCL, who filed a recourse. The Administrative Court cancelled both the CBC's decision and the fine that was imposed upon BOC PCL in a respective judgment dated in 2020. In 2021, CBC decided to re-examine this matter and to re-open the investigation.

Commission for the Protection of Competition Investigation (CPC)

In April 2014, following an investigation which began in 2010, CPC issued a statement of objections, alleging violations of Cypriot and EU competition law relating to the activities and/or omissions in respect of card payment transactions by, among others, BOC PCL and JCC Payment Systems Ltd (JCC), a card processing business currently 75% owned by BOC PCL. There was also an allegation concerning BOC PCL's arrangements with American Express, namely that such exclusive arrangements violated Cypriot and EU competition law. On both matters, the CPC has concluded that BOC PCL (in common with other banks and JCC) has breached the relevant provisions of the applicable law for the protection of competition and imposed a fine of €18 million upon BOC PCL. BOC PCL filed a recourse against the decision and the fine. In June 2018, the Administrative Court accepted BOC PCL's position and cancelled the decision as well as the fine imposed upon BOC PCL. During 2018, the Attorney General has filed an appeal before the Supreme court with respect to such decision. Until a judgment is issued by the Supreme Court, the decision of the CPC remains annulled and there is no subsisting fine upon BOC PCL. The said appeal is still pending as at 31 December 2023.

In 2019, the CPC initiated an ex officio investigation with respect to unfair contract terms and into the contractual arrangements/facilities offered by BOC PCL for the period from 2012 to 2016. To date no charges have been put forward nor have any formal proceedings been instituted against BOC PCL in this case. The Group is not aware of any further developments in this case.

Association for the Protection of Bank Borrowers (CYPRODAT)

CYPRODAT filed a complaint with the Commission for the Protection of Competition (CPC) in January 2022, claiming that BOC PCL and another bank have concerted in practices regarding the recent revisions of their commissions and charges. In April 2022, CPC informed BOC PCL of the initiation of an investigation with respect to this matter but for which no formulation of a Statement of Objections has been received to date which would indicate the initiation of formal proceedings.

Consumer Protection Service (CPS)

In July 2017, CPS imposed a fine of €170 thousand upon BOC PCL after concluding an ex officio investigation regarding some terms in both BOC PCL's and Marfin Popular Bank's loan documentation, that were found to constitute unfair commercial practices. Decisions of the CPS (according to rulings of the Administrative Court) are not binding but merely an expression of opinion. BOC PCL has filed a recourse before the Administrative Court against this decision. The Administrative Court has issued its judgment in 2022 in favour of BOC PCL, and the CPS decision along with the fine have been cancelled. An appeal has been submitted by CPS with regards to this judgment, which is still pending as at 31 December 2023.

In March 2020, BOC PCL has been served with an application by the director of CPS through the Attorney General seeking for an order of the court, with immediate effect, the result of which will be for BOC PCL to cease the use of a number of terms in the contracts of BOC PCL which are deemed to be unfair under the said order. The said terms relate to contracts that had been signed during 2006-2007. Furthermore, the said application seeks for an order ordering BOC PCL to undertake measures to remedy the situation. BOC PCL will take all necessary steps for the protection of its interests. This matter is still pending before the court as at 31 December 2023.# In April 2021, the director of CPS filed an application for the issuance of a court order against BOC PCL, prohibiting the use of a number of contractual terms included in BOC PCL's consumer contracts and requiring the amendment of any such contracts (present and future) so as to remove such unfair terms. This matter is still pending before the court as at 31 December 2023. BOC PCL received a letter in July 2021 from CPS, initiating an ex officio investigation under the Distance Marketing of Financial Services to Consumers Law, with respect to the services and products of BOC PCL for which the contract between BOC PCL and the consumer is entered into online via BOC PCL's website. BOC PCL received another letter in July 2021 from CPS, initiating an investigation with respect to an alleged wrong commercial practice of BOC PCL in promoting a product. There have been no further developments on the aforementioned investigations since.

367 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

38. Provisions for pending litigations, claims, regulatory and other matters (continued)

38.2 Regulatory matters (continued)

Cyprus Consumers' Association (CCA)

In March 2021, BOC PCL was served with an application filed by the CCA for the issuance of a court order prohibiting the use of a number of contractual terms included in BOC PCL's consumer contracts and requiring the amendment of any such contracts (present and future) so as to remove such terms deemed as unfair. The said contractual terms were determined as unfair pursuant to the decisions issued by the Consumer Protection Service of the Ministry of Energy, Commerce, Industry and Tourism against BOC PCL in 2016 and 2017. BOC PCL will take all necessary steps for the protection of its interests. This matter is still pending before the court as at 31 December 2023.

The Consumer Protection Law 2021 brings under one umbrella the existing legislation on unfair contract terms and practices with some enhanced powers vested in the Consumer Protection Service, i.e. power to impose increased fines which are immediately payable. The Consumer Protection Law 2021 has a retrospective effect in that it also applies to all contracts/practices entered into and/or terminated prior to this law coming into effect as opposed to contracts/practices which are only entered into/adopted as from the date of publication of the new Law on Consumer Protection. There are many factors that may affect the range of outcomes and the resulting financial impact of these matters, is unknown.

UK regulatory matters

As part of the agreement for the sale of Bank of Cyprus UK Ltd, a liability with regards to UK regulatory matters remains an obligation for settlement by the Group. The level of the provision represents the best estimate of all probable outflows arising from customer redress based on information available to management.

38.3 Other matters

Other matters include among others, provisions for various other open examination requests by governmental and other public bodies, legal matters and provisions for warranties and indemnities related to the disposal process of certain operations of the Group. The provisions for pending litigations, claims, regulatory and other matters described above and provided in the tables below do not include insurance claims arising in the ordinary course of business of the Group's insurance subsidiaries as these are included in 'Insurance contract liabilities'.

38.4 Provisions for pending litigations, claims, regulatory and other matters

Pending litigations and claims (Note 38.1) Regulatory matters (Note 38.2) Other matters (Note 38.3) Total
2023 €000 €000 €000 €000
1 January 63,947 14,918 48,742 127,607
Net increase in provisions including unwinding of discount 36,227 527 4,940 41,694
Utilisation of provisions (28,777) (727) (108) (29,612)
Release of provisions (10,429) - - (10,429)
Net transfer - - 2,220 2,220
Foreign exchange adjustments - 23 - 23
31 December 60,968 14,741 55,794 131,503
Provisions expected to be settled within 12 months post reporting date 24,814 - 29,606 54,420

368 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

38. Provisions for pending litigations, claims, regulatory and other matters (continued)

38.4 Provisions for pending litigations, claims, regulatory and other matters (continued)

Pending litigations and claims (Note 38.1) Regulatory matters (Note 38.2) Other matters (Note 38.3) Total
2022 €000 €000 €000 €000
1 January 57,844 16,415 29,849 104,108
Net increase in provisions including unwinding of discount 15,627 950 19,017 35,594
Utilisation of provisions (6,314) (1,357) (24) (7,695)
Release of provisions (3,210) (1,037) (100) (4,347)
Foreign exchange adjustments - (53) - (53)
31 December 63,947 14,918 48,742 127,607
Provisions expected to be settled within 12 months post reporting date 26,991 - 2,804 29,795

Provisions for pending litigations, claims, regulatory and other matters recorded in the consolidated income statement during the year ended 31 December 2023 amounting to €28,464 thousand (2022: €11,880 thousand), also include a credit amount of €2,801 thousand representing an amount recovered on the conclusion of open examinations of governmental bodies directly recognised in the consolidated income statement (2022: nil). The movement in the year ended 31 December 2023 is driven by the progress on legal cases, and provision for other matters in relation to the run-down and disposal of the Group's legacy and non-core operations. Some information required by the IAS 37 'Provisions, Contingent Liabilities and Contingent Assets' is not disclosed on the grounds that it can be expected to prejudice seriously the outcome of the litigation or the outcome of the negotiation in relation to provisions for warranties and indemnities related to the disposal process of certain operations of the Group.

39. Contingent liabilities and commitments

As part of the services provided to its customers, the Group enters into various irrevocable commitments and contingent liabilities. These consist of financial guarantees, letters of credit and other undrawn commitments to lend. Even though these obligations may not be recognised on the consolidated balance sheet, they do contain credit risk and are therefore part of the overall credit risk exposure of the Group (Note 44.6).

39.1 Capital commitments

Capital commitments for the acquisition of property, equipment and intangible assets as at 31 December 2023 amount to €20,139 thousand (2022: €10,647 thousand).

39.2. Contingent liabilities

The Group, as part of the disposal process of certain of its operations, has provided various representations, warranties and indemnities to the buyers. These relate to, among other things, the ownership of the loans, the validity of the liens, tax exposures and other matters agreed with the buyers. As a result, the Group may be obliged to compensate the buyers in the event of a valid claim by the buyers with respect to the above representations, warranties and indemnities. A provision has been recognised, based on management's best estimate of probable outflows, where it was assessed that such an outflow is probable (Note 38.3).

369 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

40. Additional information on cash flow statement

Non-cash transactions

Repossession of collaterals

During the year ended 31 December 2023, the Group acquired properties by taking possession of collaterals held as security for loans and advances to customers of €20,921 thousand (2022: €86,016 thousand).

Recognition of RoU assets and lease liabilities

During 2023 the Group recognised RoU assets and corresponding lease liabilities of €11,353 thousand (2022: €957 thousand).

Net cash flow from operating activities - interest and dividends

2023 2022 (restated)
€000 €000
Interest paid (154,388) (89,016)
Interest received 1,071,045 505,633
Dividends received (Note 13) 856 940
917,513 417,557

Changes in liabilities arising from financing activities

Total
€000
2023
1 January 2,576,414
Cash flows 320,314
Other non-cash movements 125,559
31 December 3,022,287
2022
1 January 3,612,375
Cash flows (1,046,186)
Other non-cash movements 10,225
31 December 2,576,414

Funding from central banks (Note 29)
Debt securities in issue and Subordinated liabilities (Note 32)

Further information relating to the change in lease liabilities is disclosed in Note 42.

41. Cash and cash equivalents

Cash and cash equivalents comprise:

2023 2022
€000 €000
Cash and non-obligatory balances with central banks 9,555,323 9,452,721
Loans and advances to banks with original maturity less than three months 282,998 133,432
9,838,321 9,586,153

370 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

41. Cash and cash equivalents (continued)

Analysis of cash and balances with central banks and loans and advances to banks

2023 2022
€000 €000
Cash and non-obligatory balances with central banks 9,555,323 9,452,721
Obligatory balances with central banks (Note 19) 59,179 114,537
Total cash and balances with central banks (Note 19) 9,614,502 9,567,258
Loans and advances to banks with original maturity less than three months 282,998 133,432
Restricted loans and advances to banks 101,804 71,379
Total loans and advances to banks (Note 19) 384,802 204,811

Restricted loans and advances to banks include collaterals under derivative transactions of €13,970 thousand (2022: €7,380 thousand) which are not immediately available for use by the Group, but are released once the transactions are terminated, and collaterals for the reverse repurchase agreements of €29,524 thousand (2022: n/a).

42.# Leases

The Group is a lessee for commercial properties such as office and branch buildings. The basic terms for lease contracts relating to the branch network are primarily uniform, irrespective of lessors, with the non-cancellable rental period being two years. The Group has the option to extend the tenancy for four further periods of two years each. The Group has the right at any time after the expiry of the initial term to terminate the present rental agreement by providing notice (usually 3 or 6 months' notice) to the lessor. Depending on the terms agreed, the rent is adjusted at the end of each renewal period, according to the current rates of the area and considering the relevant legislation. Office buildings are leased by the Group for the operation of administrative functions. The basic terms for new lease contracts and the current practice are substantially the same with those for lease contracts of branches. During the year ended 31 December 2022 the lease term of existing building contracts was re-assessed using the assumptions as detailed in Note 5.13. The carrying amounts of the Group's RoU assets and lease liabilities and the movement during the year ended 31 December 2023 and the year ended 31 December 2022 is presented in the table below:

RoU assets (Note 25) Lease Liabilities (Note 33)
€000 €000
2023
1 January 30,233 (30,190)
Depreciation charge for the year (Note 15.1) (6,736) -
New leases (Note 25) 11,353 (7,113)
Re-assessment of lease terms (Note 25) (988) 693
Interest expense - (1,453)
Cash outflows-payments - 7,846
31 December 33,862 (30,217)
RoU assets (Note 25) Lease Liabilities (Note 33)
€000 €000
2022
1 January 33,581 (33,981)
Depreciation charge for the year (Note 15.1) (6,767) -
New leases (Note 25) 957 (772)
Assets derecognised (Note 25) (1,460) 1,456
Assets recognised following re-assessment (Note 25) 3,922 (3,663)
Interest expense - (114)
Cash outflows-payments - 6,884
31 December 30,233 (30,190)

As at 31 December 2023 RoU assets comprised of leases of buildings of a carrying amount of €22,400 thousand (2022: €29,408 thousand) and computer hardware of a carrying amount of €11,462 thousand (2022: €825 thousand), and are presented within Property and equipment in Note 25. Interest expense on lease liabilities of €1,159 thousand is included within net insurance service result as it is directly attributable expense for the fulfilment of insurance contracts within IFRS 17 scope (2022: €100 thousand). Cash outflows relate to lease payments made during the year. The analysis of lease liabilities based on remaining contractual maturity is disclosed in Note 46.

BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

42. Leases (continued)

43. Analysis of assets and liabilities by expected maturity

Less than one year Over one year Total Less than one year Over one year Total
€000 €000 €000 €000 €000 €000
2023 2022 (restated)
Assets
Cash and balances with central banks 9,555,323 59,179 9,614,502 9,452,721 114,537 9,567,258
Loans and advances to banks 282,998 101,804 384,802 133,432 71,379 204,811
Derivative financial assets 859 50,196 51,055 904 47,249 48,153
Investments 736,664 2,958,745 3,695,409 460,070 2,243,633 2,703,703
Reverse repurchase agreements - 403,199 403,199 - - -
Loans and advances to customers 1,192,800 8,628,988 9,821,788 880,158 9,073,094 9,953,252
Life insurance business assets attributable to policyholders 27,632 621,580 649,212 15,486 526,835 542,321
Prepayments, accrued income and other assets 350,152 234,767 584,919 256,077 352,977 609,054
Stock of property 191,818 634,297 826,115 301,275 739,757 1,041,032
Investment properties 10,605 51,500 62,105 24,749 60,350 85,099
Deferred tax assets 37,909 163,359 201,268 37,909 190,025 227,934
Property, equipment and intangible assets - 334,203 334,203 - 305,924 305,924
Total 12,386,760 14,241,817 26,628,577 11,562,781 13,725,760 25,288,541
Liabilities
Deposits by banks 202,850 268,706 471,556 191,635 316,023 507,658
Funding from central banks 2,043,868 - 2,043,868 1,976,674 - 1,976,674
Derivative financial liabilities 14,079 3,901 17,980 10,538 5,631 16,169
Customer deposits 5,984,800 13,352,115 19,336,915 5,893,802 13,104,517 18,998,319
Insurance liabilities 88,616 569,808 658,424 86,636 511,345 597,981
Accruals, deferred income and other liabilities and provisions for pending litigations, claims, regulatory and other matters 371,498 229,270 600,768 297,689 211,111 508,800
Debt securities in issue and subordinated liabilities - 978,419 978,419 - 599,740 599,740
Deferred tax liabilities 1,622 30,684 32,306 1,207 33,427 34,634
Total 8,707,333 15,432,903 24,140,236 8,458,181 14,781,794 23,239,975

The main assumptions used in determining the expected maturity of assets and liabilities are set out below. Cash and balances with central banks are classified in the relevant time band based on the contractual maturity, with the exception of obligatory balances with central banks which are classified in the ‘Over one year’ time band. The investments are classified in the relevant time band based on expectations as to their realisation. In most cases this is the maturity date, unless there is an indication that the maturity will be prolonged or there is an intention to sell, roll or replace the security with a similar one.

BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

43. Analysis of assets and liabilities by expected maturity (continued)

Performing loans and advances to customers in Cyprus are classified based on the contractual repayment schedule. Overdraft accounts are classified in the ‘Over one year’ time band. The Stage 3 Loans are classified in the ‘Over one year’ time band except cash flows from expected receipts which are included within time bands, according to historic amounts of receipts in the recent months. Stock of property is classified in the relevant time band based on expectations as to its realisation. A percentage of customer deposits maturing within one year is classified in the ‘Over one year’ time band, based on the observed behavioural analysis. The expected maturity of all prepayments, accrued income and other assets and accruals, deferred income and other liabilities is the same as their contractual maturity. If they do not have a contractual maturity, the expected maturity is based on the timing the asset is expected to be realised and the liability is expected to be settled.

44. Risk management - Credit risk

In the ordinary course of its business the Group is exposed to credit risk which is monitored through various control mechanisms across all Group entities in order to prevent undue risk concentrations and to price credit facilities and products on a risk-adjusted basis. Credit risk is the risk that arises from the possible failure of one or more customers to discharge their credit obligations towards the Group. The Credit Risk Management department, in co-operation with the Credit Risk Control and Monitoring department, set the Group's credit risk policies and monitor compliance with credit risk policies applicable to each business line and the quality of the Group's loans and advances portfolio through the timely credit risk assessment of customers. The credit exposures of related accounts are aggregated and monitored on a consolidated basis. The Credit Risk Management department, in co-operation with the Credit Risk Control and Monitoring department, also safeguard the effective management of credit risk at all stages of the credit cycle, monitor the quality of decisions and processes and ensure that the credit sanctioning function is being properly managed. The credit policies are complemented by the methods/models used for the assessment of the customers' creditworthiness (credit rating and credit scoring systems). The loan portfolio is analysed on the basis of the customers' creditworthiness, their economic sector of activity and geographical concentration. The credit risk exposure of the Group is diversified across the various industry sectors of the economy. Credit Risk Management department determines concentration limits for each industry sector, sets prohibited sectors and defines sectors which may require prior approval before credit applications are submitted. The Market & Liquidity Risk department assesses the credit risk relating to exposures to Credit Institutions and Governments and other debt securities as well as reverse repurchase agreements. Models and limits are presented to and approved by the Board of Directors, through the relevant authority based on the authorisation level limits. The Group's significant judgements, estimates and assumptions regarding the determination of the level of provisions for impairment are described in Note 5 'Significant and other judgements, estimates and assumptions' of these Consolidated Financial Statements.

BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)

44.1 Maximum exposure to credit risk and collateral and other credit enhancements

Loans and advances to customers

The Credit Risk Management department determines the level and type of collateral and other credit enhancements required for the granting of new loans to customers. The main types of collateral obtained by the Group are mortgages on real estate, cash collateral/blocked deposits, bank guarantees, government guarantees, pledges of equity securities and debt instruments of public companies, fixed and floating charges over corporate assets, assignment of life insurance policies, assignment of rights on contracts of sale and personal and corporate guarantees.# 44. Risk management - Credit risk

44.1 Maximum exposure to credit risk and collateral and other credit enhancements

The Group regularly monitors the changes in the market value of the collateral and, where necessary, requests the pledging of additional collateral in accordance with the relevant agreement.

Off-balance sheet exposures

The Group offers guarantee facilities to its customers under which the Group may be required to make payments on their behalf and enters into commitments to extend credit lines to secure their liquidity needs. Letters of credit and guarantee facilities (including standby letters of credit) commit the Group to make payments on behalf of customers in the event of a specific act, generally related to the import or export of goods. Such commitments expose the Group to risks similar to those of loans and advances and are therefore monitored by the same policies and control processes.

Other financial instruments

Collateral held as security for financial assets other than loans and advances to customers is determined by the nature of the financial instrument. Debt securities and other eligible bills are generally unsecured with the exception of asset-backed securities and similar instruments, which are secured by pools of financial assets. In addition, some debt securities are government-guaranteed. Reverse repurchase agreements are generally secured by bonds. In accordance with the terms of the reverse repurchase agreements the Group has as at 31 December 2023 of a carrying value of €403 million, the Group accepts collateral that it is permitted to sell. At 31 December 2023, the total fair value of the collateral received was €426 million, none of which had been resold or repledged. An amount of €30 million was placed as cash collateral with the counterparty.

The Group has chosen the ISDA Master Agreement for documenting its derivatives activity. It provides the contractual framework within which dealing activity across a full range of over-the-counter (OTC) products is conducted and contractually binds both parties to apply close-out netting across all outstanding transactions covered by an agreement, if either party defaults. In most cases the parties execute a Credit Support Annex (CSA) in conjunction with the ISDA Master Agreement. Under a CSA, the collateral is passed between the parties in order to mitigate the market contingent counterparty risk inherent in their open positions. As at 31 December 2023, the majority of derivative exposures are covered by ISDA netting arrangements. A detailed analysis of derivative asset and liability exposures is available in Note 21. Information about the Group's collaterals under derivative transactions is provided in Note 41.

Settlement risk arises in any situation where a payment in cash or securities is made in the expectation of a corresponding receipt in securities or cash. The Group sets daily settlement limits for each counterparty. Settlement risk is mitigated when transactions are effected via established payment systems or on a delivery upon payment basis.

Maximum Exposure to credit risk

The table below presents the maximum exposure to credit risk, the tangible and measurable collateral and credit enhancements held and the net exposure to credit risk, that is the exposure after taking into account the impairment loss and tangible and measurable collateral and credit enhancements held. Personal guarantees are an additional form of collateral, but are not included in the information below since it is impracticable to estimate their fair value. The fair value of the collateral presented in the tables below is capped to the carrying value of the loans and advances to customers.

375
BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023
Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)
44.1 Maximum exposure to credit risk and collateral and other credit enhancements (continued)

Fair value of collateral and credit enhancements held by the Group

Maximum exposure to credit risk Cash Securities Letters of credit/ guarantee Property Other Surplus collateral Net collateral Net exposure to credit risk
2023 €000 €000 €000 €000 €000 €000 €000 €000 €000
Balances with central banks (Note 19) 9,521,961 - - - - - - - 9,521,961
Loans and advances to banks (Note 19) 384,802 - 39,344 - - - - 39,344 345,458
FVPL debt securities (Note 20) 3,611 - - - - - - - 3,611
Debt securities classified at amortised cost and FVOCI (Note 20) 3,547,782 - - - - - - - 3,547,782
Reverse repurchase agreements 403,199 - 426,419 - - - (29,524) 396,895 6,304
Derivative financial instruments (Note 21) 51,055 - - - - - - - 51,055
Loans and advances to customers (Note 23) 9,821,788 475,241 743,890 149,415 16,755,799 275,344 (9,615,735) 8,783,954 1,037,834
Debtors (Note 28) 34,662 - - - - - - - 34,662
Insurance and reinsurance contract assets (Note 28) 57,494 - - - - - - - 57,494
Deferred purchase payment consideration (Note 28) 243,013 - - - - - - - 243,013
Other assets (Note 28) 109,314 - - - - - - - 109,314
On-balance sheet total 24,178,681 514,585 1,170,309 149,415 16,755,799 275,344 (9,645,259) 9,220,193 14,958,488
Contingent liabilities
Acceptances and endorsements 2,580 8 - - 2,570 2 - 2,580 -
Guarantees 703,044 71,752 1,874 6,797 145,545 255 - 226,223 476,821
Commitments
Documentary credits 10,251 140 - - 21 - - 161 10,090
Undrawn formal stand-by facilities, credit lines and other commitments to lend 1,948,482 22,980 10,648 9,764 455,964 17,231 - 516,587 1,431,895
Off-balance sheet total 2,664,357 94,880 12,522 16,561 604,100 17,488 - 745,551 1,918,806
26,843,038 609,465 1,182,831 165,976 17,359,899 292,832 (9,645,259) 9,965,744 16,877,294

376
BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023
Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)
44.1 Maximum exposure to credit risk and collateral and other credit enhancements (continued)

Fair value of collateral and credit enhancements held by the Group

Maximum exposure to credit risk Cash Securities Letters of credit/ guarantee Property Other Surplus collateral Net collateral Net exposure to credit risk
2022 (restated) €000 €000 €000 €000 €000 €000 €000 €000 €000
Balances with central banks (Note 19) 9,475,541 - - - - - - - 9,475,541
Loans and advances to banks (Note 19) 204,811 - 37,251 - - - - 37,251 167,560
FVPL debt securities (Note 20) 8,968 - - - - - - - 8,968
Debt securities classified at amortised cost and FVOCI (Note 20) 2,499,894 - - - - - - - 2,499,894
Derivative financial instruments (Note 21) 48,153 - - - - - - - 48,153
Loans and advances to customers (Note 23) 9,953,252 505,950 556,487 133,305 15,799,569 273,789 (8,231,543) 9,037,557 915,695
Debtors (Note 28) 29,220 - - - - - - - 29,220
Insurance and reinsurance contract assets (Note 28) 46,380 - - - - - - - 46,380
Deferred purchase payment consideration (Note 28) 311,523 - - - - - - - 311,523
Other assets (Note 28) 60,515 - - - - - - - 60,515
On-balance sheet total 22,638,257 543,201 556,487 133,305 15,799,569 273,789 (8,231,543) 9,074,808 13,563,449
Contingent liabilities
Acceptances and endorsements 5,175 276 - - 4,886 13 - 5,175 -
Guarantees 651,219 99,554 1,039 4,630 197,912 384 - 303,519 347,700
Commitments
Documentary credits 17,624 892 4 1,734 4,253 12 - 6,895 10,729
Undrawn formal stand-by facilities, credit lines and other commitments to lend 1,909,487 32,164 4,069 1,465 406,074 26,876 - 470,648 1,438,839
Off-balance sheet total 2,583,505 132,886 5,112 7,829 613,125 27,285 - 786,237 1,797,268
25,221,762 676,087 561,599 141,134 16,412,694 301,074 (8,231,543) 9,861,045 15,360,717

377
BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023
Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)
44.2 Credit risk concentration of loans and advances to customers

There are restrictions on loan concentrations which are imposed by the Banking Law in Cyprus, the relevant CBC Directives and CRR. The Group's Risk Appetite Statement may impose stricter concentration limits which are monitored by the Group. The credit risk concentration, which is based on industry (economic activity) and business line, as well as the geographical concentration, is presented below. The geographical analysis, for credit risk concentration purposes, is based on the Group's Country Risk Policy which is followed for monitoring the Group's exposures. Market and Liquidity Risk department is responsible for analysing the country risk of exposures. ALCO reviews the country risk of exposures on a quarterly basis and the Board, through its Risk Committee, reviews the country risk of exposures and any breaches of country risk limits on a regular basis and at least annually. The table below presents the geographical concentration of loans and advances to customers by country of risk based on the country of residency for individuals and the country of registration for companies.

2023

Cyprus Greece United Kingdom Russia Other countries Total
Gross loans at amortised cost €000 €000 €000 €000 €000 €000
By economic activity
Trade 868,039 277 40 - 15,340 883,696
Manufacturing 287,524 43,971 192 - 31,194 362,881
Hotels and catering 928,910 29,454 36,704 - 39,368 1,034,436
Construction 486,622 8,332 14 - 331 495,299
Real estate 871,544 108,635 1,863 - 51,349 1,033,391
Private individuals 4,543,985 9,680 56,074 12,075 48,080 4,669,894
Professional and other services 535,994 572 5,242 352 54,846 597,006
Shipping 20,622 15 - - 222,422 243,059
Other sectors 512,666 - - 2 30,184 542,852
9,055,906 200,936 100,129 12,429 493,114 9,862,514
2023
Gross loans at amortised cost €000 €000 €000 €000 €000 €000
By business line
Corporate and Large corporate 3,326,556 30,487 193 324 185 3,357,745
IBU & International corporate - IBU 87,127 1,688 6,544 6,901 18,618 120,878
- International corporate 115,212 164,103 43,401 - 439,512 762,228
SMEs 945,018 482 1,177 - 2,316 948,993
Retail - housing 3,345,923 2,190 27,636 86 16,685 3,392,520
- consumer, credit
# BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)

44.2 Credit risk concentration of loans and advances to customers (continued)

2022

Cyprus Greece United Kingdom Russia Other countries Total
€000 €000 €000 €000 €000 €000 €000
Gross loans at amortised cost
By economic activity
Trade 922,093 384 37 - 35 922,549
Manufacturing 323,074 44,978 - - 27,943 395,995
Hotels and catering 928,346 16,565 35,614 - 40,086 1,020,611
Construction 545,421 8,955 23 1 1,985 556,385
Real estate 978,708 94,823 1,866 - 51,617 1,127,014
Private individuals 4,496,081 11,146 73,120 19,103 54,985 4,654,435
Professional and other services 551,269 980 5,311 313 37,830 595,703
Shipping 13,338 - - - 173,830 187,168
Other sectors 427,535 2 - 3 29,935 457,475
9,185,865 177,833 115,971 19,420 418,246 9,917,335
Cyprus Greece United Kingdom Russia Other countries Total
€000 €000 €000 €000 €000 €000 €000
Gross loans at amortised cost
By business line
Corporate and Large corporate 3,380,542 17,781 50 312 102 3,398,787
IBU & International corporate
- IBU 90,652 1,722 8,953 11,964 24,583 137,874
- International corporate 139,813 152,143 42,327 - 351,025 685,308
SMEs 1,021,950 1,036 1,451 - 4,174 1,028,611
Retail
- housing 3,272,253 2,450 36,839 186 18,906 3,330,634
- consumer, credit cards and other 885,558 856 576 1 905 887,896
Restructuring
- corporate 66,151 - 869 - 932 67,952
- SMEs 48,027 - 432 158 384 49,001
- retail housing 70,283 104 1,841 291 114 72,633
- retail other 24,093 16 21 192 21 24,343
Recoveries
- corporate 19,063 - 452 172 32 19,719
- SMEs 26,150 - 1,117 2,664 1,774 31,705
- retail housing 69,790 260 19,778 3,431 9,736 102,995
- retail other 31,967 12 1,265 49 337 33,630
Wealth management 39,573 1,453 - - 5,221 46,247
9,185,865 177,833 115,971 19,420 418,246 9,917,335

The loans and advances to customers include lending exposures in Cyprus with collaterals in Greece with a carrying value as at 31 December 2023 of €128,705 thousand (2022: €106,701 thousand). The loans and advances to customers reported within 'Other countries' as at 31 December 2023 include exposures of €1.7 million in Ukraine (2022: €2.6 million) and €4.9 million in Israel (2022: €4.0 million).

44.3 Analysis of loans and advances to customers

The movement of the gross loans and advances to customers at amortised cost by staging is presented in the tables below:

Stage 1 Stage 2 Stage 3 POCI Total
2023 €000 €000 €000 €000 €000 €000
1 January 7,867,256 1,565,603 371,018 113,458 9,917,335
Transfers to stage 1 786,990 (785,026) (1,964) - -
Transfers to stage 2 (514,415) 546,249 (31,834) - -
Transfers to stage 3 (38,959) (83,436) 122,395 - -
Foreign exchange and other adjustments - - 10 - 10
Write offs (594) (588) (79,286) (5,282) (85,750)
Interest accrued and other adjustments 388,970 39,662 47,804 8,001 484,437
New loans originated or purchased and drawdowns of existing facilities 1,827,530 89,118 8,125 1,847 1,926,620
Loans derecognised or repaid (excluding write offs) (2,038,389) (210,331) (107,490) (22,753) (2,378,963)
Changes to contractual cash flows due to modifications (2,800) 20 (1,895) (149) (4,824)
Acquisition of Velocity 2 portfolio - - - 3,649 3,649
31 December 8,275,589 1,161,271 326,883 98,771 9,862,514
Stage 1 Stage 2 Stage 3 POCI Total
2022 €000 €000 €000 €000 €000 €000
1 January 7,418,695 1,701,255 1,047,802 228,572 10,396,324
Transfers to stage 1 534,045 (532,847) (1,198) - -
Transfers to stage 2 (409,997) 479,829 (69,832) - -
Transfers to stage 3 (22,885) (34,796) 57,681 - -
Foreign exchange and other adjustments (49) - 3,473 - 3,424
Write offs (788) (683) (169,303) (22,774) (193,548)
Interest accrued and other adjustments 187,455 69,085 63,857 18,100 338,497
New loans originated or purchased and drawdowns of existing facilities 1,825,387 119,244 12,182 1,191 1,958,004
Loans derecognised or repaid (excluding write offs) (1,659,230) (234,770) (104,623) (31,596) (2,030,219)
Changes to contractual cash flows due to modifications (5,286) 2,669 (4,627) (704) (7,948)
Disposal of Helix 3 and Sinope portfolios (91) (3,383) (464,394) (79,331) (547,199)
31 December 7,867,256 1,565,603 371,018 113,458 9,917,335

For revolving facilities, overdrafts and credit cards the net positive change in balance by stage excluding write-offs is reported in 'New loans originated' and the net negative change is reported in 'Loans derecognised or repaid'. The analysis of gross loans and advances to customers at amortised cost by staging and by business line concentration is included in Note 23. During the year ended 31 December 2023, the Group purchased back certain loans disposed in 2020 as part of Velocity 2. The loans, which relate primarily to retail unsecured facilities, were classified as POCI and have a net book value of €1.1 million as at 31 December 2023.

The movement of gross loans and advances to customers at amortised cost, in the Corporate and Large corporate, IBU & International corporate, SME and Retail business lines in Cyprus (the country where the loans are managed), are presented in the tables below:

Corporate and Large corporate IBU & International corporate SME Retail
2023 €000 €000 €000 €000 €000
1 January 3,398,475 823,182 1,026,608 4,218,530
Transfers (out of)/in business line 111,905 (35,005) (38,809) 35,074
Write offs (25,277) (173) (142) (1,165)
Interest accrued 166,290 56,142 59,465 166,319
New loans originated or purchased 748,197 218,979 192,439 691,828
Loans derecognised or repaid (excluding write offs) (1,037,422) (179,763) (291,534) (773,641)
Changes to contractual cash flows due to modifications not resulting in derecognition (4,747) (256) 597 1,748
31 December 3,357,421 883,106 948,624 4,338,693
Corporate and Large corporate IBU & International corporate SME Retail
2022 (restated) €000 €000 €000 €000 €000
1 January 3,344,281 768,141 1,043,588 4,040,108
Transfers in/(out of) business line (23,764) (456) 6,695 (5,291)
Write offs (14) (225) (311) (1,866)
Interest accrued 104,907 37,758 33,799 86,701
New loans originated or purchased 859,742 205,437 179,399 679,538
Loans derecognised or repaid (excluding write offs) (889,683) (186,828) (235,449) (581,009)
Changes to contractual cash flows due to modifications not resulting in derecognition 3,006 (645) (1,113) 349
31 December 3,398,475 823,182 1,026,608 4,218,530

44.4 Credit quality of loans and advances to customers based on the internal credit rating

Credit scoring is the primary risk rating system for assessing obligor and transaction risk for the key portfolios of BOC PCL. For the purposes of credit scoring, these portfolios are Corporate, Retail and SMEs. Corporate and SME portfolios include legal entities. Retail portfolio includes individuals. Scoring models use internal and external data to assess and 'score' borrowers and their credit quality, in order to provide further input on managing limits for existing loans and collection activities. The data is specific to the borrower but additional data which could affect the borrower's behaviour is also used. Credit score is one of the factors employed on new clients and management of existing clients. The credit score of the borrower is used to assess the credit quality for each independent acquisition or account management action, leading to an automated decision or guidance for an adjudicator. Credit scoring enhances the credit decision quality and facilitates risk-based pricing where feasible. Borrower score defines the rating of the borrower from a range of 1-8 where 8 is defined as defaulted. The 12-months probability of default (PD) is calculated per rating. The following table presents weighted PD per risk level's rating for corporate, retail and SME exposures. Unrated corporate exposures are assessed using the Group's in-house behavioural scorecard model for corporate legal entities. Unrated retail exposures include qualifying revolving facilities without scoring (i.e. prepaid cards) and other revolving facilities (i.e. financial guarantees) which are assigned a more generic curve. Similarly unrated SME exposures are assigned a more generic segment curve.

New customers for corporate and SME legal entities and new lending to retail individuals are separately disclosed since a time span of seven months is necessary in order to provide an accurate rating. The portfolios weighted PD per rating is presented below.
```# 44. Risk management - Credit risk

44.4 Credit quality of loans and advances to customers based on the internal credit rating

Lower rating exposures demonstrate a better capacity to meet financial commitments, with lower probability of default, whereas higher rating exposures require varying degrees of special attention and default risk is of greater concern. The tables below show the gross loans and advances to customers at amortised cost which are managed in Cyprus, using the corporate legal entities, SMEs legal entities and retail individuals definition as per the internal rating of BOC PCL.

2023 vs 2022 - Corporate legal entities

PD Rating Corporate legal entities % Retail individuals % SME legal entities %
1 1.32 0.10 0.18
2 1.42 0.17 0.46
3 1.75 0.28 0.96
4 2.38 0.42 3.37
5 3.68 0.89 8.92
6 3.82 7.20 18.16
7 4.88 15.21 36.65

2023 vs 2022 - Retail individuals

PD Rating Corporate legal entities % Retail individuals % SME legal entities %
1 1.19 0.66 0.34
2 1.87 0.64 0.66
3 2.02 1.39 1.89
4 2.96 2.64 7.23
5 4.48 4.92 9.46
6 4.97 8.58 14.87
7 10.15 24.02 30.77

Corporate legal entities

2023 Stage 1 €000 2023 Stage 2 €000 2023 Total €000 2022 Stage 1 €000 2022 Stage 2 €000 2022 Total €000
Rating 1 654,192 8,681 662,873 512,071 5,576 517,647
Rating 2 404,127 2,604 406,731 235,753 5,858 241,611
Rating 3 857,583 17,943 875,526 762,397 94,105 856,502
Rating 4 420,299 75,912 496,211 565,591 43,690 609,281
Rating 5 593,987 210,143 804,130 592,963 207,831 800,794
Rating 6 97,182 176,247 273,429 94,690 292,027 386,717
Rating 7 30,182 10,713 40,895 32,481 152,941 185,422
Unrated 230,024 34,157 264,181 190,253 18,602 208,855
New customers 397,922 14,956 412,878 427,647 37,570 465,217
Total 3,685,498 551,356 4,236,854 3,413,846 858,200 4,272,046
Total Stage 3 and POCI 157,455 144,903 4,394,309 4,416,949

Retail individuals

2023 Stage 1 €000 2023 Stage 2 €000 2023 Total €000 2022 Stage 1 €000 2022 Stage 2 €000 2022 Total €000
Rating 1 410,510 886 411,396 895,267 42,998 938,265
Rating 2 296,784 1,182 297,966 1,066,411 29,995 1,096,406
Rating 3 531,271 8,583 539,854 845,204 72,153 917,357
Rating 4 1,387,960 59,067 1,447,027 592,998 99,388 692,386
Rating 5 915,585 195,178 1,110,763 197,743 78,861 276,604
Rating 6 63,506 91,634 155,140 64,234 77,217 141,451
Rating 7 104,288 121,092 225,380 17,820 80,259 98,079
Unrated - 2,099 2,099 - 2,660 2,660
New customers 308,043 13,166 321,209 268,676 13,017 281,693
Total 4,017,947 492,887 4,510,834 3,948,353 496,548 4,444,901
Total Stage 3 and POCI 230,837 288,998 4,741,671 4,733,899

SMEs legal entities

2023 Stage 1 €000 2023 Stage 2 €000 2023 Total €000 2022 Stage 1 €000 2022 Stage 2 €000 2022 Total €000
Rating 1 120,165 3,360 123,525 161,411 33,555 194,966
Rating 2 210,856 47,818 258,674 175,934 71,421 247,355
Rating 3 108,742 29,117 137,859 32,209 29,154 61,363
Rating 4 45,841 14,490 60,331 9,432 25,850 35,282
Rating 5 13,021 5,771 18,792 6,656 7,842 14,498
Rating 6 5,300 3,328 8,628 5,889 10,307 16,196
Rating 7 3,324 2,534 5,858 3,431 5,347 8,778
Unrated - 6,312 6,312 49,172 24,648 73,820
New customers 64,722 4,298 69,020 60,704 2,731 63,435
Total 571,971 117,028 688,999 504,838 210,855 715,693
Total Stage 3 and POCI 36,842 48,479 725,841 764,172

44.5 Credit losses of loans and advances to customers

The movement in ECL of loans and advances to customers is as follows:

2023

Stage 1 €000 Stage 2 €000 Stage 3 €000 POCI €000 Total €000
1 January 22,288 27,041 113,573 15,540 178,442
Transfers to stage 1 10,985 (10,504) (481) - -
Transfers to stage 2 (1,532) 6,677 (5,145) - -
Transfers to stage 3 (481) (2,576) 3,057 - -
Impact on transfer between stages during the year* (8,860) 3,450 24,888 - 19,478
Foreign exchange and other adjustments - - 91 - 91
Write offs (594) (588) (79,286) (5,282) (85,750)
Interest (provided) not recognised in the income statement - - 3,827 1,079 4,906
New loans originated or purchased* 5,953 - - 992 6,945
Loans derecognised or repaid (excluding write offs)* (2,798) (782) (5,433) (162) (9,175)
Write offs* 455 340 7,981 1,118 9,894
Changes to models and inputs (changes in PDs, LGDs and EADs) used for ECL calculations* 258 7,021 39,891 7,935 55,105
Changes to contractual cash flows due to modifications not resulting in derecognition* (1,469) 178 1,033 (225) (483)
31 December 2023 24,205 30,257 103,996 20,995 179,453
Individually assessed 8,287 11,983 45,178 13,480 78,928
Collectively assessed 15,918 18,274 58,818 7,515 100,525
Total 24,205 30,257 103,996 20,995 179,453
  • Individual components of the 'Impairment net of reversals on loans and advances to customers' (Note 16).

The impairment loss for the year ended 31 December 2023 was driven mainly from additional net credit losses of €21 million recorded on NPEs as part of the Group's de-risking activities and ECL charge of €11 million relates to the overlays applied during the year 2023, as explained in Note 5.2. Further, following a deep dive assessment by the Group on its loan portfolio during the second half of 2023, exposures of a total amount of €90 million were classified as unlikely to pay ('UTPs'), of which €76 million relate to specific customers with idiosyncratic characteristics. Exposures identified as UTPs were transferred into Stage 3, hence the impact on ECL from 'Impact on transfer between Stages during the year'.

2022

Stage 1 €000 Stage 2 €000 Stage 3 €000 POCI €000 Total €000
1 January 15,457 29,383 478,796 67,781 591,417
Transfers to stage 1 9,737 (9,561) (176) - -
Transfers to stage 2 (1,009) 9,857 (8,848) - -
Transfers to stage 3 (106) (833) 939 - -
Impact on transfer between stages during the year* (7,575) (3,186) 15,387 (31) 4,595
Foreign exchange and other adjustments (1) - 3,553 - 3,552
Write offs (788) (683) (169,303) (22,774) (193,548)
Interest (provided) not recognised in the income statement - - 16,687 427 17,114
New loans originated or purchased* 3,877 - - 35 3,912
Loans derecognised or repaid (excluding write offs)* (964) (2,700) (16,943) (2,714) (23,321)
Write offs* 736 485 11,744 995 13,960
Changes to models and inputs (changes in PDs, LGDs and EADs) used for ECL calculations* 5,009 2,677 47,617 14,616 69,919
Changes to contractual cash flows due to modifications not resulting in derecognition* (2,085) 2,226 (3,818) (391) (4,068)
Disposal of Helix 3 and Sinope portfolios - (624) (262,062) (42,404) (305,090)
31 December 2022 22,288 27,041 113,573 15,540 178,442
Individually assessed 9,066 13,401 56,957 10,664 90,088
Collectively assessed 13,222 13,640 56,616 4,876 88,354
Total 22,288 27,041 113,573 15,540 178,442

The analysis of credit losses of loans and advances to customers by business line is presented in the table below:

2023 Business Line Analysis

Stage 1 €000 Stage 2 €000 Stage 3 €000 POCI €000 Total €000
Corporate and Large corporate 12,993 11,727 32,761 5,169 62,650
IBU & International corporate
- IBU 161 323 40 5 529
- International corporate 1,498 816 38 6 2,358
SMEs 2,424 2,403 1,200 303 6,330
Retail
- housing 3,089 6,365 3,804 486 13,744
- consumer, credit cards and other 3,676 5,652 4,968 1,161 15,457
Restructuring
- corporate 21 1,635 6,962 9,964 18,582
- SMEs 134 589 4,334 553 5,610
- retail housing 75 440 12,393 204 13,112
- retail other 108 224 7,060 489 7,881
Recoveries
- corporate - - 3,342 267 3,609
- SMEs - - 4,794 150 4,944
- retail housing - - 13,772 1,094 14,866
- retail other - - 8,527 1,141 9,668
Wealth management 26 83 1 3 113
Total 24,205 30,257 103,996 20,995 179,453

2022 Business Line Analysis

Stage 1 €000 Stage 2 €000 Stage 3 €000 POCI €000 Total €000
Corporate and Large corporate 13,997 12,096 28,951 1,498 56,542
IBU & International corporate
- IBU 73 332 65 5 475
- International corporate 567 5 36 4 612
SMEs 2,444 3,009 1,998 214 7,665
Retail
- housing 2,378 2,738 5,146 398 10,660
- consumer, credit cards and other 2,552 4,794 5,763 1,020 14,129
Restructuring
- corporate 22 2,133 7,481 9,005 18,641
- SMEs 184 706 9,157 741 10,788
- retail housing 19 682 9,222 347 10,270
- retail other 29 536 7,309 513 8,387
Recoveries
- corporate - - 7,917 387 8,304
- SMEs - - 11,096 288 11,384
- retail housing - - 11,937 651 12,588
- retail other - - 7,494 465 7,959
Wealth management 23 10 1 4 38
Total 22,288 27,041 113,573 15,540 178,442

The movement of the ECL allowance for the loans and advances to customers in the Corporate and Large corporate, IBU & International corporate, SME and Retail business lines in Cyprus (the country where the loans are managed), is presented in the table below:

2023 Movement

Corporate and Large corporate €000 IBU & International corporate €000 SME €000 Retail €000
1 January 56,359 1,087 5,879 24,789
Transfer (out of)/in the business line (660) 112 76 (1,888)
Write offs (25,276) (173) (142) (1,165)
Interest (provided) not recognised in the income statement 287 - - 464
New loans originated or purchased 4,058 470 616 1,804
Loans derecognised or repaid (excluding write offs) (2,627) (315) - (1,615)
Write offs 18 28 135 740
Changes to models and inputs (changes in PDs, LGDs and EADs) used for ECL calculations 12,120 885 242 6,236
Changes to contractual cash flows due to modifications not resulting in derecognition 481 4 (469) (283)
Impact on transfer between stages during the year 17,665 789 (203) 119
31 December 62,425 2,887 6,134 29,201

44. Risk management - Credit risk (continued)

44.5 Credit losses of loans and advances to customers (continued)

Corporate and Large corporate IBU & International corporate SME Retail
2022 (restated) €000 €000 €000 €000
1 January 45,541 3,643 6,626 28,215
Transfer in/(out of) the business line 278 8 (99) (1,812)
Write offs (14) (225) (311) (1,866)
Interest (provided) not recognised in the income statement 936 5 14 445
New loans originated or purchased 1,950 195 299 1,261
Loans derecognised or repaid (excluding write offs) (5,699) (436) (915) (818)
Write offs 9 78 127 1,294
Changes to models and inputs (changes in PDs, LGDs and EADs) used for ECL calculations 11,672 (1,209) 774 2,800
Changes to contractual cash flows due to modifications not resulting in derecognition (673) 35 123 (203)
Impact on transfer between stages during the year 2,359 (1,007) (759) (4,527)
31 December 56,359 1,087 5,879 24,789

During the year ended 31 December 2023 the total non-contractual write-offs recorded by the Group amounted to €66,547 thousand (2022: €134,767 thousand). The contractual amount outstanding on financial assets that were written off during the year ended 31 December 2023 and that are still subject to enforcement activity is €566,451 thousand (2022: €972,621 thousand).

For the calculation of expected credit losses three scenarios were used; base, adverse and favourable with 50%, 30% and 20% probability respectively both for 2023 and 2022. For Stage 3 individually assessed customers the base scenario focuses on the following variables, which are based on the specific facts and circumstances of each customer: the operational cash flows, the timing of recovery of collaterals and the haircuts from the realisation of collateral. The base scenario is used to derive additional favourable and adverse scenarios. Under the adverse scenario operational cash flows are decreased by 50%, applied haircuts on real estate collateral are increased by 50% and the timing of recovery of collaterals is increased by one year with reference to the baseline scenario. Under the favourable scenario, applied haircuts are decreased by 5%, with no change in the recovery period with reference to the baseline scenario.

Assumptions used in estimating expected future cash flows (including cash flows that may result from the realisation of collateral) reflect current and expected future economic conditions and are generally consistent with those used in the Stage 3 collectively assessed exposures. The above assumptions are also influenced by the ongoing regulatory dialogue BOC PCL maintains with its lead regulator, the ECB, and other regulatory guidance and interpretations issued by various regulatory and industry bodies such as the ECB and the EBA, which provide guidance and expectations as to relevant definitions and the treatment/classification of certain parameters/assumptions used in the estimation of provisions.

Any changes in these assumptions or difference between assumptions made and actual results could result in significant changes in the estimated amount of expected credit losses of loans and advances to customers.

Sensitivity analysis

The Group has performed sensitivity analysis relating to the loan portfolio in Cyprus, which represents more than 99% of the total loan portfolio of the Group with reference date 31 December 2023 and 2022.

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BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023
Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)

44.5 Credit losses of loans and advances to customers (continued)

The Group has applied sensitivity analysis to the below parameters and the impact on the ECL, for both individually and collectively assessed ECL calculations, is presented in the table below:

2023 2022
€000 €000
Increase the adverse weight by 5% and decrease the favourable weight by 5% 1,297 1,999
Decrease the adverse weight by 5% and increase the favourable weight by 5% (1,629) (2,077)
Increase the expected recovery period by 1 year 6,090 4,955
Decrease the expected recovery period by 1 year (7,863) (4,344)
Increase the collateral realisation haircut by 5% 8,816 11,335
Decrease the collateral realisation haircut by 5% (9,495) (8,930)
Increase in the PD of stages 1 and 2 by 20%* 5,424 7,367
Decrease in the PD of stages 1 and 2 by 20%* (5,880) (6,964)

The increase/(decrease) on ECL, for loans and advances to customers at amortised cost, is further analysed, per stage, in the table below:

Stage 1 Stage 2 Stage 3 Total
2023 €000 €000 €000 €000
Increase the adverse weight by 5% and decrease the favourable weight by 5% 295 204 798 1,297
Decrease the adverse weight by 5% and increase the favourable weight by 5% (235) (267) (1,127) (1,629)
Increase the expected recovery period by 1 year 727 1,201 4,162 6,090
Decrease the expected recovery period by 1 year (695) (1,121) (6,047) (7,863)
Increase the collateral realisation haircut by 5% 1,037 1,692 6,087 8,816
Decrease the collateral realisation haircut by 5% (900) (1,406) (7,189) (9,495)
Increase in the PD of stages 1 and 2 by 20%* 2,624 2,800 - 5,424
Decrease in the PD of stages 1 and 2 by 20%* (1,325) (4,555) - (5,880)
Stage 1 Stage 2 Stage 3 Total
2022 €000 €000 €000 €000
Increase the adverse weight by 5% and decrease the favourable weight by 5% 175 321 1,503 1,999
Decrease the adverse weight by 5% and increase the favourable weight by 5% (139) (435) (1,503) (2,077)
Increase the expected recovery period by 1 year 552 1,590 2,813 4,955
Decrease the expected recovery period by 1 year (495) (1,374) (2,475) (4,344)
Increase the collateral realisation haircut by 5% 1,036 2,747 7,552 11,335
Decrease the collateral realisation haircut by 5% (842) (2,021) (6,067) (8,930)
Increase in the PD of stages 1 and 2 by 20%* 406 6,961 - 7,367
Decrease in the PD of stages 1 and 2 by 20%* (2,217) (4,747) - (6,964)

*The impact on the ECL also includes the transfer between stages of the loans and advances to customers following the increase/decrease in the PD.

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BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023
Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)

44.5 Credit losses of loans and advances to customers (continued)

The sensitivity analysis performed on the collateral realisation haircut and its impact on the ECL by business line is presented in the table below:

Increase the collateral realisation haircut by 5% Decrease the collateral realisation haircut by 5% Increase the collateral realisation haircut by 5% Decrease the collateral realisation haircut by 5%
2023 2023 2022 2022
€000 €000 €000 €000
Corporate and Large corporate 2,708 (2,521) 2,322 (1,478)
IBU & International corporate
- IBU 9 (6) 53 (49)
- International corporate 65 (55) 68 (30)
SMEs 365 (324) 487 (409)
Retail
- housing 1,124 (807) 1,260 (1,085)
- consumer, credit cards and other 336 (286) 527 (457)
Restructuring
- corporate 1,029 (3,337) 1,253 (1,333)
- SMEs 233 (300) 628 (633)
- retail housing 694 (616) 824 (738)
- retail other 196 (175) 324 (287)
Recoveries
- corporate 123 (111) 720 (665)
- SMEs 932 (319) 948 (819)
- retail housing 693 (455) 1,378 (690)
- retail other 305 (179) 540 (255)
Wealth management 4 (4) 3 (2)
8,816 (9,495) 11,335 (8,930)

44.6 Contingent liabilities and commitments

The Group enters into various irrevocable commitments and contingent liabilities. These consist of acceptances and endorsements, guarantees, documentary credits and undrawn formal stand-by facilities, credit lines and other commitments to lend.

44.6.1 Contingent liabilities

An analysis of changes in the outstanding nominal amount of exposures and the corresponding ECL are disclosed in the tables below:

Stage 1 Stage 2 Stage 3 Total
2023 €000 €000 €000 €000
Exposures 1 January 509,186 110,626 36,582 656,394
Transfers to stage 1 8,820 (8,755) (65) -
Transfers to stage 2 (88,817) 91,722 (2,905) -
Transfers to stage 3 (585) (3,763) 4,348 -
Net increase/(decrease) 55,227 (5,003) (994) 49,230
31 December 483,831 184,827 36,966 705,624

389
BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023
Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)

44.6 Contingent liabilities and commitments (continued)

44.6.1 Contingent liabilities (continued)
Stage 1 Stage 2 Stage 3 Total
2022 €000 €000 €000 €000
Exposures 1 January 432,463 136,324 45,668 614,455
Transfers to stage 1 30,378 (30,378) - -
Transfers to stage 2 (20,997) 22,353 (1,356) -
Transfers to stage 3 (9) (3,288) 3,297 -
Net increase/(decrease) 67,351 (14,385) (11,027) 41,939
31 December 509,186 110,626 36,582 656,394
Stage 1 Stage 2 Stage 3 Total
2023 €000 €000 €000 €000
ECL 1 January 119 110 17,013 17,242
Transfers to stage 1 - - - -
Transfers to stage 2 - - - -
Transfers to stage 3 (35) (4) 39 -
(Credit)/charge for the year* (84) (88) 2,122 1,950
31 December - 18 19,174 19,192
Individually assessed - - 19,174 19,174
Collectively assessed - 18 - 18
- 18 19,174 19,192
Stage 1 Stage 2 Stage 3 Total
2022 €000 €000 €000 €000
ECL 1 January 20 124 21,613 21,757
Transfers to stage 1 7 (7) - -
Transfers to stage 2 (16) 16 - -
Transfers to stage 3 - (27) 27 -
Charge/(credit) for the year* 108 4 (4,627) (4,515)
31 December 119 110 17,013 17,242
Individually assessed 77 71 17,013 17,161
Collectively assessed 42 39 - 81
119 110 17,013 17,242

* The credit for the year mainly relates to assets derecognised in the year (2022: Credit for the year mainly relates to assets derecognised in the year).

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BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023
Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)

44.6 Contingent liabilities and commitments (continued)

44.6.1 Contingent liabilities (continued)

The credit quality of contingent liabilities as per the internal rating system of BOC PCL is disclosed in the table below.# BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)

44.6 Contingent liabilities and commitments (continued)

44.6.2 Commitments

An analysis of changes in the outstanding exposures and the corresponding ECL are disclosed in the tables below:

2023

Stage 1 Stage 2 Stage 3 Total €000 €000 €000 €000
Exposure 1 January 1,564,964 319,114 43,033 1,927,111
Transfers to stage 1 121,814 (121,602) (212) -
Transfers to stage 2 (100,140) 102,838 (2,698) -
Transfers to stage 3 (4,872) (3,783) 8,655 -
Net increase/(decrease) 83,713 (24,801) (27,290) 31,622
31 December 1,665,479 271,766 21,488 1,958,733

2022

Stage 1 Stage 2 Stage 3 Total €000 €000 €000 €000
Exposure 1 January 1,497,081 412,570 52,278 1,961,929
Transfers to stage 1 159,869 (159,518) (351) -
Transfers to stage 2 (117,601) 118,493 (892) -
Transfers to stage 3 (276) (1,205) 1,481 -
Net increase/(decrease) 25,891 (51,226) (9,483) (34,818)
31 December 1,564,964 319,114 43,033 1,927,111

2023

Stage 1 Stage 2 Stage 3 Total €000 €000 €000 €000
ECL 1 January 90 97 - 187
Transfers to stage 1 - - - -
Transfers to stage 2 - - - -
(Credit)/charge for the year* (90) (97) - (187)
31 December - - - -

2022

Stage 1 Stage 2 Stage 3 Total €000 €000 €000 €000
ECL 1 January 19 169 - 188
Transfers to stage 1 4 (4) - -
Transfers to stage 2 (18) 18 - -
Charge/(credit) for the year* 85 (86) - (1)
31 December 90 97 - 187
Individually assessed Collectively assessed Total
68 60 128
22 37 59
90 97 187

*The charge/(credit) for the year mainly relates to changes to inputs.


2023

Stage 1 Stage 2 Total Stage 1 Stage 2 Total
Corporate legal entities €000 €000 €000 €000 €000 €000
Rating 1 280,836 10,252 291,088 219,598 13,914 233,512
Rating 2 63,694 1,672 65,366 50,364 3,921 54,285
Rating 3 78,107 8,560 86,667 83,187 5,579 88,766
Rating 4 77,465 3,669 81,134 99,083 5,387 104,470
Rating 5 45,954 22,251 68,205 68,953 8,220 77,173
Rating 6 14,720 4,892 19,612 8,154 6,905 15,059
Rating 7 2,074 336 2,410 1,492 10,390 11,882
Unrated 90,986 51,113 142,099 60,960 46,201 107,161
New customers 86,953 707 87,660 72,297 10,903 83,200
740,789 103,452 844,241 664,088 111,420 775,508
Total Stage 3 11,981 14,763 856,222 790,271

2022

Stage 1 Stage 2 Total Stage 1 Stage 2 Total
SME legal entities €000 €000 €000 €000 €000 €000
Rating 1 275,684 34,643 310,327 189,826 75,681 265,507
Rating 2 54,993 56,903 111,896 37,089 20,238 57,327
Rating 3 11,146 13,215 24,361 9,437 5,941 15,378
Rating 4 2,698 1,811 4,509 1,923 2,992 4,915
Rating 5 530 322 852 1,322 2,155 3,477
Rating 6 173 152 325 303 370 673
Rating 7 7 192 199 177 136 313
Unrated - 8,577 8,577 58,779 29,414 88,193
New customers 16,658 915 17,573 13,683 980 14,663
361,889 116,730 478,619 312,539 137,907 450,446
Total Stage 3 5,742 23,916 484,361 474,362

2023

Stage 1 Stage 2 Total Stage 1 Stage 2 Total
Retail individuals €000 €000 €000 €000 €000 €000
Rating 1 145,977 11,477 157,454 279,094 17,526 296,620
Rating 2 85,690 5,503 91,193 124,039 8,630 132,669
Rating 3 135,923 10,084 146,007 63,108 10,745 73,853
Rating 4 90,081 6,541 96,622 32,345 8,307 40,652
Rating 5 22,724 5,899 28,623 9,304 6,516 15,820
Rating 6 5,317 2,645 7,962 3,464 5,395 8,859
Rating 7 1,142 1,459 2,601 770 2,690 3,460
Unrated - 6,832 6,832 - 7,437 7,437
New customers 75,947 1,144 77,091 76,213 2,541 78,754
562,801 51,584 614,385 588,337 69,787 658,124
Total Stage 3 3,765 4,354 618,150 662,478

44.7 Collateral and other credit enhancements obtained

The carrying value of assets obtained during 2023 and 2022 by taking possession of collateral held as security, was as follows:

2023 2022
Residential property 5,980 12,414
Commercial and other property 14,560 70,238
20,540 82,652

The total carrying value of stock of property and investment properties obtained over the years by taking possession of collateral held as security for customer loans and advances and held by the Group as at 31 December 2023, including any expenses capitalised during the year, amounted to €861,675 thousand (2022: €1,087,556 thousand). The disposals of repossessed assets during 2023 amounted to €173,587 thousand (2022: €249,252 thousand).

44.8 Currency concentration of loans and advances to customers

The following table presents the currency concentration of the Group's loans and advances to customers at amortised cost.

2023 2022
Gross loans at amortised cost €000 €000
Euro 9,336,828 9,456,220
US Dollar 409,555 334,663
British Pound 87,610 89,244
Russian Rouble 324 312
Swiss Franc 27,358 35,430
Other currencies 839 1,466
9,862,514 9,917,335

44.9 Modified loans and advances to customers

Modified loans and advances to customers are those loans where the original contractual terms of the loans i. have been modified due to financial difficulties of the borrower and are considered as forborne/restructured (as explained in Note 44.10), and ii. have been modified due to commercial renegotiations and such loans are considered as non- forborne.

Customers classified as Stage 2 and Stage 3 as at 31 December 2022, that had facilities modified (in a prior or the current period), and are classified as Stage 1 as at 31 December 2023 amount to €137,357 thousand (2022: €281,391 thousand) and their corresponding ECL amount to €547 thousand (2022: €895 thousand). Previously classified Stage 2 and Stage 3 customers (with a carrying amount as at 31 December 2022 of €30,012 thousand (2021: €34,788 thousand)) that had facilities modified during the year and are classified as Stage 1 at 31 December 2023 amount to €19,113 thousand (2022: €30,012 thousand) and their corresponding ECL amount to €36 thousand (2022: €51 thousand). Their related modification loss amounted to €55 thousand (2022: €177 thousand). Stage 2 and Stage 3 loans that were forborne during the year amounted to €44,827 thousand (2022: €228,804 thousand). Their related modification loss amounted to €3,036 thousand (2022: €4,669 thousand). Facilities that reverted to Stage 2 and Stage 3 having once cured during the year amount to €51,720 thousand (2022: €33,784 thousand) and their corresponding ECL amount to €1,984 thousand (2022: €1,055 thousand) as at 31 December 2023.

44.10 Forbearance/Restructuring

Forborne/restructured loans are those loans that have been modified because the borrower is considered unable to meet the terms and conditions of the contract due to financial difficulties. Taking into consideration these difficulties, the Group decides to modify the terms and conditions of the contract to provide the borrower with the ability to service the debt or refinance the contract, either partially or fully. The practice of extending forbearance/restructuring measures constitutes a grant of a concession whether temporarily or permanently to that borrower. A concession may involve restructuring the contractual terms of a debt or payment in some form other than cash, such as an arrangement whereby the borrower transfers collateral pledged to the Group. Forborne/restructured loans and advances are facilities for which the Group has modified the repayment programme (e.g. provision of a grace period, suspension of the obligation to repay one or more instalments, reduction in the instalment amount and/or elimination of overdue instalments relating to capital or interest). For an account to qualify for forbearance/restructuring it must meet certain criteria including the viability of the customer. The extent to which the Group reschedules accounts that are eligible under its existing policies may vary depending on its view of the prevailing economic conditions and other factors which may change from year to year. In addition, exceptions to policies and practices may be allowed in specific situations in response to legal or regulatory requirements.# Forbearance/Restructuring

Forbearance/restructuring activities may include measures that restructure the borrower's business (operational restructuring) and/or measures that restructure the borrower's financing (financial restructuring). Forbearance/restructuring options may be of a short or long-term nature or a combination thereof. The Group has developed and deployed sustainable restructuring solutions, which are suitable for the borrower and acceptable for the Group.

Short-term restructuring solutions are defined as restructured repayment solutions of duration of less than two years. In the case of loans for the construction of commercial property and project finance, a short-term solution may not exceed one year. Short-term restructuring solutions can include the following:

i. Suspension of capital or capital and interest: granting to the borrower a grace period in the payment of capital (i.e. during this period only interest is paid) or capital and interest, for a specific period of time.

ii. Reduced payments: decrease of the amount of repayment instalments over a defined short-term period in order to accommodate the borrower's new cash flow position.

iii. Arrears and/or interest capitalisation: capitalisation of the arrears and of any unpaid interest to the outstanding principal balance for repayment under a rescheduled program.

Long-term restructuring solutions can include the following:

i. Interest rate reduction: permanent or temporary reduction of interest rate (fixed or variable) into a fair and sustainable rate.

ii. Extension of maturity: extension of the maturity of the loan which allows a reduction in instalment amounts by spreading the repayments over a longer period.

iii. Sale of Assets: Part of the restructuring can be the agreement with the borrower for immediate or over time sale of assets (mainly real estate) to reduce borrowing.

iv. Modification of existing terms of previous decisions: In the context of the new sustainable settlement/restructuring solution, review any terms of previous decisions that may not be met.

v. Consolidation/refinancing of existing facilities: In cases where the borrower maintains several separate loans with different collaterals, these can be consolidated and a new repayment schedule can be set and the new loan can be secured with all existing collaterals.

vi. Hard Core Current Account Limit: In such cases a loan with a longer repayment may be offered to replace / reduce the current account limit.

vii. Split and freeze: the customer's debt is split into sustainable and unsustainable parts. The sustainable part is restructured to a sustainable repayment program. The unsustainable part is 'frozen' for the restructured duration of the sustainable part. At the maturity of the restructuring, the frozen part is either forgiven pro rata (based on the actual repayment of the sustainable part) or restructured.

395 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)

44.10 Forbearance/Restructuring (continued)

viii. Rescheduling of payments: the existing contractual repayment schedule is adjusted to a new sustainable repayment program based on a realistic, current and forecasted assessment of the cash flow generation of the borrower.

ix. Liquidation Collateral: An agreement between BOC PCL and a borrower for the voluntary sale of mortgaged assets, for partial or full repayment of the debt.

x. Currency Conversion: This solution is provided to match the credit facility currency and the borrower's income currency.

xi. Additional Financing: This solution can be granted, simultaneously with the restructuring of the existing credit facilities of the borrower, to cover any financing gap.

xii. Partial or total write off: This solution corresponds to the Group forfeiting the right to legally recover part or the whole of the amount of debt outstanding by the borrower.

xiii. Debt/equity swaps: debt restructuring that allows partial or full repayment of the debt in exchange of obtaining an equivalent amount of equity by the Group, with the remaining debt right sized to the cash flows of the borrower to allow repayment. This solution is used only in exceptional cases and only where all other efforts for restructuring are exhausted and after ensuring compliance with the banking law.

xiv. Debt/asset swaps: agreement between the Group and the borrower to voluntarily transfer the mortgaged asset or other immovable property to the Group, to partially or fully repay the debt. Any residual debt may be restructured within an appropriate repayment schedule in line with the borrower's reassessed repayment ability.

The loans forborne continue to be classified as Stage 3 in the case they are performing forborne exposures under probation for which additional forbearance measures are extended, or performing forborne exposures, previously classified as NPEs that present more than 30 days past due within the probation period. Forbearance modifications of loans and advances that do not affect payment arrangements, such as restructuring of collateral or security arrangements, are not regarded as sufficient to categorise the facility as credit impaired and in Stage 3, as by themselves they do not necessarily indicate credit distress affecting payment ability such that would require the facility to be classified as NPE. The forbearance characteristic contributes in two specific ways for the calculation of lifetime ECL for each individual facility. Specifically, it is taken into consideration in the scorecard development, where, if this characteristic is identified as statistically significant, it affects negatively the rating of each facility. It also contributes in the construction through the cycle probability of default and cure curves, where, when feasible, a specific curve for the forborne products is calculated and assigned accordingly.

The below table presents the movement of the Group's forborne loans and advances to customers measured at amortised cost.

2023 2022
€000 €000
1 January 1,106,298 1,469,182
New loans and advances forborne in the year 47,366 130,547
Loans no longer classified as forborne and repayments (705,103) (241,739)
Write off of forborne loans and advances (41,996) (77,357)
Interest accrued on forborne loans and advances 49,102 57,795
Foreign exchange adjustments 73 3,115
Derecognition of Helix 3 and Sinope portfolios - (235,245)
31 December 455,740 1,106,298

The forborne loans classification is discontinued when all EBA criteria for the discontinuation of the classification as forborne exposure are met. The criteria are set out in the EBA Final draft Implementing Technical Standards (ITS) on supervisory reporting and non-performing exposures.

396 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)

44.10 Forbearance/Restructuring (continued)

The below tables present the Group's forborne loans and advances to customers by staging, economic activity and business line classification, as well as the ECL allowance and tangible collateral held for such forborne loans.

2023 2022
€000 €000
Stage 1 - -
Stage 2 261,091 857,356
Stage 3 173,728 215,730
POCI 20,921 33,212
455,740 1,106,298
Fair value of collateral 2023 2022
€000 €000
Stage 1 - -
Stage 2 241,983 818,138
Stage 3 154,051 172,501
POCI 19,734 30,188
415,768 1,020,827

The fair value of collateral presented above has been computed to the extent that the collateral mitigates credit risk.

Credit risk concentration

By economic activity 2023 2022
€000 €000
Trade 15,578 41,038
Manufacturing 10,195 17,080
Hotels and catering 60,129 282,460
Construction 82,849 245,695
Real estate 61,550 145,840
Private individuals 187,537 279,934
Professional and other services 35,197 76,135
Shipping - -
Other sectors 2,705 18,116
455,740 1,106,298

397 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)

44.10 Forbearance/Restructuring (continued)

By business line 2023 2022
€000 €000
Corporate and Large corporate 207,534 684,382
IBU & International corporate
- IBU 2,386 11,482
- International corporate 768 -
SMEs 20,823 74,474
Retail
- housing 67,087 85,319
- consumer, credit cards and other 17,265 28,944
Restructuring
- corporate 33,098 47,840
- SMEs 11,749 21,002
- retail housing 34,538 53,316
- retail other 7,399 14,402
Recoveries
- corporate 2,480 6,279
- SMEs 6,157 15,635
- retail housing 34,496 49,240
- retail other 9,960 13,983
455,740 1,106,298
2023
By business line Stage 1 Stage 2 Stage 3 POCI
€000 €000 €000 €000 €000
Corporate and Large corporate - 136,097 71,330 107
IBU & International corporate
- IBU - 2,091 295 -
- International corporate - 768 - -
SMEs - 19,414 1,409 -
Retail
- housing - 51,588 13,479 2,020
- consumer, credit cards and other - 13,047 4,089 129
Restructuring
- corporate - 21,254 1,807 10,037
- SMEs - 3,686 6,760 1,303
- retail housing - 11,341 21,633 1,564
- retail other - 1,805 5,249 345
Recoveries
- corporate - - 2,250 230
- SMEs - - 5,668 489
- retail housing - - 30,643 3,853
- retail other - - 9,116 844
- 261,091 173,728 20,921

398 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)# 44. Risk management - Credit risk (continued)

44.10 Forbearance/Restructuring (continued)

By business line Stage 1 (€000) Stage 2 (€000) Stage 3 (€000) POCI (€000) Total (€000)
Corporate and Large corporate - 628,104 50,688 5,590 684,382
IBU & International corporate - - 10,293 1,188 11,482
SMEs - 72,727 869 878 74,474
Retail - housing - 62,312 20,502 2,505 85,319
- consumer, credit cards and other - 20,207 7,653 1,084 28,944
Restructuring - corporate - 31,637 6,060 10,143 47,840
- SMEs - 7,240 11,918 1,844 21,002
- retail housing - 19,912 30,649 2,755 53,316
- retail other - 4,924 9,021 457 14,402
Recoveries - corporate - - 5,837 442 6,279
- SMEs - - 14,449 1,186 15,635
- retail housing - - 44,191 5,049 49,240
- retail other - - 12,705 1,278 13,983
- 857,356 215,730 33,212 1,106,298

ECL allowance

2023 (€000) 2022 (€000)
Stage 1 - -
Stage 2 8,643 13,939
Stage 3 47,840 68,557
POCI 11,510 11,259
67,993 93,755

399

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)

44.11 Credit quality of Group assets exposed to credit risk other than loans and advances to customers - analysis by rating agency designation

Balances with central banks and loans and advances to banks

Balances with central banks and loans and advances to banks are analysed by Moody's Investors Service rating as follows:

2023 (€000) 2022 (€000)
Aaa - Aa3 227,075 84,543
A1 - A3 23,647 25,249
Baa1 - Baa3 9,550,286 36,544
Ba1 - Ba3 4,545 9,491,444
B1 - B3 254 358
Caa - C 2,148 2,192
Unrated 64,276 1,715
Other receivables from banks 34,532 38,307
9,906,763 9,680,352

All balances with central banks and loans and advances to banks are classified as Stage 1 (Note 19).

Reverse repurchase agreements

Reverse repurchase agreements counterparties are analysed by Moody's Investors Service rating as follows:

2023 (€000) 2022 (€000)
Unrated 403,199 -
403,199 -

The average rating of the collateral (Note 44.1) received was Aa1 as at 31 December 2023.

Debt securities and other non-equity securities

Investments in debt securities and other non-equity securities are analysed by Moody's Investors Service rating as follows:

Moody's rating 2023 (€000) 2022 (€000)
Aaa - Aa3 1,969,693 1,109,706
A1 - A3 442,968 397,831
Baa1 - Baa3 1,049,328 88,422
Ba1 - Ba3 89,404 886,419
B1 - B3 - 14,243
Unrated - 12,241
3,551,393 2,508,862

Issued by:

2023 (€000) 2022 (€000)
- Cyprus government 926,421 832,113
- Other governments 761,563 425,460
- Banks and other corporations 1,863,409 1,251,289
3,551,393 2,508,862

Classified as:

2023 (€000) 2022 (€000)
Investments mandatorily measured at FVPL 3,611 8,968
Investments at FVOCI 431,068 453,775
Investments at amortised cost 3,116,714 2,046,119
3,551,393 2,508,862

400

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

44. Risk management - Credit risk (continued)

44.11 Credit quality of Group assets exposed to credit risk other than loans and advances to customers - analysis by rating agency designation (continued)

FVOCI Amortised cost Stage 1 Stage 1 2023 (€000)
Aaa - Aa3 1,903,613 62,469
A1 - A3 408,734 34,234
Baa1 - Baa3 733,688 315,640
Ba1 - Ba3 70,679 18,725
3,116,714 431,068
FVOCI Amortised cost Stage 1 Stage 1 2022 (€000)
Aaa - Aa3 1,015,539 85,199
A1 - A3 355,884 41,947
Baa1 - Baa3 87,566 856
Ba1 - Ba3 560,646 325,773
B1 - B3 14,243 -
Unrated 12,241 -
2,046,119 453,775

The ratings are provided for the ISIN or if not available for the specific issuance the rating of the counterparty is used.

45. Risk management - Market risk

Market risk is the risk of loss from adverse changes in market prices namely from changes in interest rates, foreign currency exchange rates, property and security prices. The Market and Liquidity Risk department is responsible for monitoring the risk on financial instruments resulting from such changes with the objective to minimise the impact on earnings and capital. The department also monitors property price risk, liquidity risk and credit risk from counterparties and countries. It is also responsible for monitoring compliance with the various market risk policies and procedures.

Interest rate risk

Interest rate risk refers to the current or prospective risk to Group's capital and earnings arising from adverse movements in interest rates that affect the Group's banking book positions. Interest rate risk is measured primarily by reference to the impact on net interest income and impact on economic value. In addition to the above measures, interest rate risk is also measured using interest rate risk gap analysis, where the assets, liabilities and off-balance sheet items are classified according to their remaining repricing period. Items that are not sensitive to rate changes are recognised as non-rate sensitive (NRS) items.

Interest rate risk is managed through a 1-Year Interest Rate Effect (IRE) limit on the maximum reduction of net interest income under the various interest rate shock scenarios. Limits are set as a percentage of the Group TIER 1 regulatory capital and as a percentage of the net interest income. There are overall limits as well as separate limits for the Euro and the US Dollar.

Sensitivity analysis

The table below sets out the impact on the Group's net interest income, over a one-year period, from reasonably possible changes in the interest rates of the Euro and the US Dollar, being the main currencies, using the assumption of the prevailing market risk policy for the current and the comparative year:

401

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

45. Risk management - Market risk (continued)

Currency Interest Rate Scenario 2023 (€000) 2022 (€000)
All Parallel up (140 bps for Euro and 170 bps for US Dollar) 147,348 73,126
All Parallel down (120 bps for Euro and 110 bps for US Dollar) (135,973) (77,043)
All Steepening (81,265) (56,569)
All Flattening 112,104 59,657
All Short up 150,679 70,381
All Short down (140,778) (73,896)
Euro Parallel up 142,318 71,829
Euro Parallel down (132,297) (75,343)
Euro Steepening (79,595) (55,812)
Euro Flattening 108,998 59,132
Euro Short up 145,795 69,180
Euro Short down (137,046) (72,216)
US Dollar Parallel up 5,030 1,298
US Dollar Parallel down (3,676) (1,700)
US Dollar Steepening (1,670) (757)
US Dollar Flattening 3,106 525
US Dollar Short up 4,884 1,202
US Dollar Short down (3,732) (1,680)

The above sensitivities incorporate assumptions on the pass-through rate of time deposits of 40% for the upside scenario and 50% for the downside scenario for 2023 (2022: 50% for the upside scenario and 56% for the downside scenario).

402

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

45. Risk management - Market risk (continued)

The table below sets out the impact on the Group's equity, from reasonably possible changes in the interest rates under various interest rate scenarios for the Euro and the US Dollar in line with the EBA guidelines.

Currency Interest Rate Scenario 2023 (€000) 2022 (€000)
All Parallel up (140 bps for Euro and 170 bps for US Dollar) 62,584 31,739
All Parallel down (120 bps for Euro and 110 bps for US Dollar) (89,615) (68,581)
All Steepening (511) 11,884
All Flattening (11,035) 369
All Short up 14,117 27,212
All Short down (40,727) (35,032)
Euro Parallel up 114,640 54,878
Euro Parallel down (60,469) (59,502)
Euro Steepening 6,669 23,018
Euro Flattening 20,775 526
Euro Short up 48,756 47,696
Euro Short down (27,450) (28,040)
US Dollar Parallel up 10,529 8,599
US Dollar Parallel down (29,146) (9,079)
US Dollar Steepening (3,846) 750
US Dollar Flattening (21,422) 212
US Dollar Short up (10,261) 6,727
US Dollar Short down (13,277) (6,992)

The aggregation of the impact on equity was performed as per the EBA guidelines by adding the negative and 50% of the positive impact of each scenario.

In addition to the above fluctuations in net interest income, interest rate changes can result in fluctuations in the fair value of investments at FVPL (including investments held for trading) and in the fair value of derivative financial instruments impacting the profit and loss of the Group. The equity of the Group is also affected by changes in market interest rates. The impact on the Group's equity arises from changes in the fair value of fixed rate debt securities classified at FVOCI. The sensitivity analysis is based on the assumption of a parallel shift of the yield curve.

The table below sets out the impact on the Group's profit/loss before tax and equity as a result of reasonably possible changes in the interest rates of the major currencies.

Parallel change in interest rates ((increase)/decrease in net interest income) Impact on profit/loss before tax (€000) Impact on equity (€000)
2023
+1.7% for US Dollar
+1.4% for Euro
+3% for British Pound (2,468) (773)
-1.1% for US Dollar
-1.2% for Euro
-3% for British Pound 2,115 663

403

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

45. Risk management - Market risk (continued)

Parallel change in interest rates ((increase)/decrease in net interest income) Impact on profit/loss before tax (€000) Impact on equity (€000)
2022
+0.75% for US Dollar
+0.6% for Euro
+0.4% for British Pound (466) (394)
-0.75% for US Dollar
-0.6% for Euro
-0.4% for British Pound 466 386

Currency risk

Currency risk is the risk that the fair value of future cash flows of a financial instrument will fluctuate because of changes in foreign currency exchange rates. In order to manage currency risk, the ALCO has approved open position limits for the total foreign currency positions. The foreign currency position limits are lower than those prescribed by the CBC. These limits are managed by Treasury and monitored daily by Market and Liquidity Risk. The Group does not maintain a currency trading book.# 45. Risk management - Market risk (continued)

The table below sets out the Group's currency risk resulting from the financial instruments that it holds. The analysis assumes reasonably possible changes in the exchange rates of major currencies against the Euro, based mainly on historical price fluctuations. The impact on profit/loss after tax includes the change in net interest income that arises from the change of currency rate. The impact on equity arises from the hedging instruments that are used to hedge part of the net assets of the subsidiaries whose functional currency is not the Euro. The net assets of foreign operations are also revalued and affect equity (by an approximately equal and opposite impact), but their impact is not taken into account in the above sensitivity analysis as the above relates only to financial instruments which have a direct impact either on profit/loss after tax or on equity.

Change in foreign exchange rate Impact on profit/loss after tax Impact on equity
2023
% €000 €000
US Dollar +5 1,622 -
Russian Rouble +60 1,364 -
Romanian Lei +5 3 (63)
Swiss Franc +5 92 -
British Pound +5 307 -
Japanese Yen +5 2 -
Other currencies +5 48 -
US Dollar -5 (1,467) -
Russian Rouble -30 (210) -
Romanian Lei -5 (3) 57
Swiss Franc -5 (84) -
British Pound -5 (278) -
Japanese Yen -5 (2) -
Other currencies -5 (53) -
2022
% €000 €000
US Dollar +10 2,534 -
Russian Rouble +70 2,806 -
Romanian Lei +10 3 (349)
Swiss Franc +10 237 -
British Pound +10 483 -
Japanese Yen +10 6 -
Other currencies +10 65 -
US Dollar -10 (2,073) -
Russian Rouble -40 (344) -
Romanian Lei -10 (2) 285
Swiss Franc -20 (356) -
British Pound -10 (396) -
Japanese Yen -10 (5) -
Other currencies -10 (53) -

Price risk

Equity securities price risk

The risk of loss from changes in the price of equity securities arises when there is an unfavourable change in the prices of equity securities held by the Group as investments. Investments in equities are outside the Group's risk appetite, but may be acquired in the context of delinquent loan workouts. The Group monitors the current portfolio mostly acquired by the Group as part of the acquisition of certain operations of Laiki Bank, or through delinquent loan workouts, with the objective to gradually liquidate all positions for which there is a market. Equity securities are disposed of by the Group as soon as practicable. Changes in the prices of equity securities that are classified as investments at FVPL, affect the results of the Group, whereas changes in the value of equity securities classified as FVOCI affect directly the equity of the Group. The table below shows the impact on the profit/loss before tax and on equity of the Group from a change in the price of the equity securities held, as a result of reasonably possible changes in the relevant stock exchange indices.

Change in index Impact on profit/loss before tax Impact on equity
2023
% €000 €000
Cyprus Stock Exchange +40 1 900
Athens Exchange +50 419 -
New York Exchange +45 - -
Other stock exchanges and unlisted +40 26 1,270
Non-listed (Real Estate) +25 - 1,732
Cyprus Stock Exchange -40 (1) (900)
Athens Exchange -50 (419) -
New York Exchange -10 - -
Other stock exchanges and unlisted -40 (26) (1,270)
Non-listed (Real Estate) -10 - (693)
2022
% €000 €000
Cyprus Stock Exchange +50 1 1,383
Athens Exchange +34 286 -
New York Exchange +23 1,394 -
Other stock exchanges and unlisted +66 2 2,569
Non-listed (Real Estate) +25 - 1,735
Cyprus Stock Exchange -33 (1) (913)
Athens Exchange -45 (379) -
New York Exchange -28 (1,697) -
Other stock exchanges and unlisted -59 (2) (2,296)
Non-listed (Real Estate) -10 - (694)

Debt securities price risk

Debt securities price risk is the risk of loss as a result of adverse changes in the prices of debt securities held by the Group. Debt security prices change as the credit risk of the issuer changes and/or as the interest rate changes mainly for fixed rate securities. The Group invests a significant part of its liquid assets in highly rated securities. The average Moody's Investors Service rating of the debt securities portfolio of the Group as at 31 December 2023 was A1 (2022: A2). The average rating excluding the Cyprus Government bonds and non-rated transactions as at 31 December 2023 was Aa2 (2022: Aa2). Further information on ratings of debt securities is disclosed in Note 44.11. Changes in the prices of debt securities classified as investments at FVPL, affect the profit or loss of the Group, whereas changes in the value of debt securities classified as FVOCI affect directly the equity of the Group. The table below indicates how the profit/loss before tax and equity of the Group will be affected from reasonably possible changes in the price of the debt securities held, based on a Monte Carlo conditional value at risk (CVAR) methodology.

Impact on profit/loss before tax Impact on equity
2023 €000 €000
Up scenario:
Aa3 and above rated bonds 2,614 4,068
A3 and above rated bonds 151 1,938
Baa1 and below rated bonds 53 430
Cyprus Government bonds - 27,618
Down scenario:
Aa3 and above rated bonds (2,614) (4,068)
A3 and above rated bonds (151) (1,938)
Baa1 and below rated bonds (53) (430)
Cyprus Government bonds - (27,618)
2022 €000 €000
Up scenario:
Aa3 and above rated bonds 3,621 4,192
A3 and above rated bonds 1,733 3,324
Baa1 and below rated bonds 7 2,467
Cyprus Government bonds - 34,179
Down scenario:
Aa3 and above rated bonds (3,621) (4,192)
A3 and above rated bonds (1,733) (3,324)
Baa1 and below rated bonds (7) (2,467)
Cyprus Government bonds - (34,179)

Other non-equity instruments price risk

The table below shows the impact on the profit/loss before tax and equity of the Group from a change in the price of other non-equity instruments held, as a result of reasonably possible changes in the price index of the relevant instruments.

Change in index Impact on profit/loss before tax Impact on equity
2023
% €000 €000
Other non-equity instruments +45 1,625 -
Other non-equity instruments -10 (361) -
2022
% €000 €000
Other non-equity instruments +23 2,063 -
Other non-equity instruments -28 (2,511) -

Property price risk

A significant part of the Group's loan portfolio is secured by real estate, the majority of which is located in Cyprus. Furthermore, the Group holds a substantial number of properties mainly arising from loan restructuring activities; the enforcement of loan collateral and debt for asset swaps. These properties are held by the Group primarily as stock of property and some are held as investment properties. Property risk is the risk that the Group's business and financial position will be affected by adverse changes in the demand for, and prices of, real estate, or by regulatory capital requirements relating to increased charges with respect to the stock of property held.

46. Risk management - Liquidity and funding risk

Liquidity Risk

Liquidity risk is the risk that the Group is unable to fully or promptly meet current and future payment obligations as and when they fall due. This risk includes the possibility that the Group may have to raise funding at high cost or sell assets at a discount to fully and promptly satisfy its obligations. It reflects the potential mismatch between incoming and outgoing payments, taking into account unexpected delays in repayment and unexpectedly high payment outflows. Liquidity risk involves both the risk of unexpected increases in the cost of funding of the portfolio of assets and the risk of being unable to liquidate a position in a timely manner on reasonable terms. In order to limit this risk, management has in place an established Liquidity Policy of managing assets, taking liquidity into consideration and monitoring cash flows and liquidity on a regular basis. The Group has developed internal control processes and contingency plans for managing liquidity risk.

Management and structure

The Board of Directors sets the Group's Liquidity Risk Appetite which defines the level of risk at which the Group should operate. The Board of Directors, through its Risk Committee, approves the Liquidity Policy Statement and reviews at frequent intervals the liquidity position of the Group. The ALCO is responsible for setting the policies for the effective management and monitoring of liquidity risk across the Group. The Treasury Division is responsible for liquidity management at Group level, ensuring compliance with internal policies and regulatory liquidity requirements and providing direction as to the actions to be taken regarding liquidity needs. Treasury Division assesses on a continuous basis the adequacy of the liquid assets and takes the necessary actions to ensure a comfortable liquidity position. Liquidity is also monitored by Market and Liquidity Risk department, to ensure compliance with both internal policies and limits, and with the limits set by the regulatory authorities. Market and Liquidity Risk department reports the liquidity position to ALCO at least monthly. It also provides the results of various stress tests to ALCO at least quarterly.# Liquidity and funding risk

Liquidity is monitored and managed on an ongoing basis through: (i) Risk appetite: establishes the Group's Risk Appetite Statement together with the appropriate limits for the management of all risks including liquidity risk. (ii) Liquidity Policy: sets the responsibilities for managing liquidity risk as well as the framework, limits and reporting on liquidity and funding. (iii) Liquidity limits: a number of internal and regulatory limits are monitored on a regular basis. Where applicable, a traffic light system (RAG) has been introduced for the ratios, in order to raise flags and take action when the ratios deteriorate. (iv) Early Warning Indicators: monitoring of a range of indicators for early signs of liquidity risk in the market or specific to the Group. These are designed to immediately identify the emergence of increased liquidity risk so as to maximise the time available to execute appropriate mitigating actions. (v) Liquidity Contingency Plan: maintenance of a Liquidity Contingency Plan (LCP) which is designed to provide a framework where a liquidity stress could be effectively identified and managed. The LCP provides a communication plan and includes management actions to respond to liquidity stresses. (vi) Recovery Plan: the Group has developed a Recovery Plan (RP), the key objectives of which are, among others, to set key Recovery and Early Warning Indicators and to set in advance a range of recovery options to enable the Group to be adequately prepared to respond to stressed conditions and restore the Group's liquidity position.

Monitoring process

Daily

The daily monitoring of the stock of highly liquid assets is important to safeguard and ensure the uninterrupted operations of the Group's activities. Market and Liquidity Risk department prepares a daily report analysing the internal liquidity buffer and comparing it to the previous day's buffer. Results are made available to members of the Risk and Treasury Divisions. In addition, Treasury monitors daily and intraday the customer inflows and outflows in the main currencies used by the Group. The liquidity buffer is made up of: Banknotes, CBC balances (excluding the Minimum Reserve Requirements (MRR)), unpledged cash and nostro current accounts, as well as money market placements up to the stress horizon, available ECB credit line and market value net of haircut of unencumbered/available liquid bonds. Market and Liquidity Risk department also prepares daily stress testing for bank specific, market wide and combined scenarios. The requirement is to have sufficient liquidity buffer to enable BOC PCL to survive a twelve-month stress period, including capacity to raise funding under all scenarios. Moreover, an intraday liquidity stress test takes place to ensure that the Group maintains sufficient liquidity buffer in immediately accessible form, to enable it to meet the stressed intraday payments.

The designing of the stress tests follows guidance and is based on the liquidity risk drivers which are recognised internationally by both the Prudential Regulation Authority (PRA) and EBA. In addition, it takes into account SREP recommendations, as well as the Annual Risk Identification Process of the Group. The stress test assumptions are reviewed on an annual basis and approved by the Board through its Risk Committee. Whenever it is considered appropriate to amend the assumptions during the year, approval is requested from ALCO and the Risk Committee. The main items shocked in the different scenarios are: deposit outflows, wholesale funding, loan repayments, off balance sheet commitments, marketable securities, own issue covered bond, additional credit claims, interbank takings and cash collateral for derivatives and repos.

Weekly

Market and Liquidity Risk department prepares a report indicating the level of Liquid Assets including Credit Institutions Money Market Placements as per LCR definitions.

Monthly

Market and Liquidity Risk department prepares reports monitoring compliance with internal and regulatory liquidity ratios requirements and submits them to the ALCO, the Executive Committee and the Board Risk Committee. It also calculates the expected flows under a stress scenario and compares them with the available liquidity buffer in order to calculate the survival days. The fixed deposit renewal rates, the percentage of International business unit deposits over total deposits and the percentage of instant access deposits are also presented. The liquidity mismatch in the form of the Maturity Ladder report (for both contractual and behavioural flows) is presented to ALCO and the resulting mismatch between assets and liabilities is compared to previous month's mismatch. Market and Liquidity Risk department also reports the Liquidity Coverage Ratio (LCR) and Additional Liquidity Monitoring Metrics (ALMM) to the CBC/ECB on a monthly basis.

Quarterly

The results of the stress testing scenarios are reported to ALCO and Risk Committee quarterly as part of the quarterly Internal Liquidity Adequacy Assessment Process (ILAAP) review. Market and Liquidity Risk department also reports the Net Stable Funding Ratio (NSFR) to the CBC/ECB quarterly.

Annually

The Group prepares on an annual basis its ILAAP package. The ILAAP package provides a holistic view of the Group's liquidity adequacy under normal and stress conditions. Within ILAAP, the Group evaluates its liquidity risk in the context of established policies and processes for the identification, measurement, management and monitoring of liquidity risk as implemented by the institution. Market and Liquidity Risk department also prepares annually an ECB/SRB liquidity report, the 'Joint liquidity template' that runs for five consecutive days. The report includes information on deposits breakdown, cash flow information, survival period, LCR ratio, rollover of funding, funding gap (through the Maturity Ladder analysis), concentration of funding and collateral details. It concludes on the overall liquidity position of BOC PCL and describes the measures implemented and to be implemented in the short-term to improve liquidity position if needed. As part of the Group's procedures for monitoring and managing liquidity risk, there is a Group Liquidity Contingency Plan (LCP) for handling liquidity difficulties. The LCP details the steps to be taken in the event that liquidity problems arise, which escalate to a special meeting of the Crisis Management Committee for LCP (CMC-LCP). The LCP sets out the members of this committee and a series of the possible actions that can be taken. The LCP is reviewed and tested at least annually.

Liquidity ratios

The Group LCR is calculated based on the Delegated Regulation (EU) 2015/61. It is designed to establish a minimum level of high quality liquid assets sufficient to meet an acute stress lasting for 30 calendar days. Τhe minimum requirement is 100%. The Group also calculates its NSFR as per Capital Requirements Regulation II (CRR II), with the limit set at 100%. The NSFR is the ratio of available stable funding to required stable funding. NSFR has been developed to promote a sustainable maturity structure of assets and liabilities.

Funding risk

Funding risk is the risk that the Group does not have sufficiently stable sources of funding or access to sources of funding may not always be available at a reasonable cost and thus the Group may fail to meet its obligations, including regulatory ones (e.g. MREL).

Main sources of funding

As at 31 December 2023, the Group's main sources of funding were its deposit base and central bank funding, through the Eurosystem monetary policy operations. Wholesale funding is also becoming an important source of funding, following the refinancing of the Tier 2 for €300 million in April 2021, the issuance of senior preferred debt of €300 million in June 2021, the refinancing of AT1 for €220 million in June 2023 and the issuance of senior preferred debt of €350 million in July 2023. With respect to TLTRO III operations, the carrying value of the ECB funding as at 31 December 2023 (after the early repayment of €1 billion within December 2022), was €2,044 million (2022: €1,977 million). As at 31 December 2023, the wholesale funding nominal amount was €1,170 million (2022: €820 million). This includes funding raised from the wholesale debt capital markets of €220 million AT1 as described in Note 34, €300 million Tier 2 issued in April 2021, €300 million senior preferred debt issued in June 2021 and €350 million senior preferred debt issued in July 2023.

Funding to subsidiaries

The funding provided by BOC PCL to its subsidiaries for liquidity purposes is repayable as per the terms of the respective agreements. The subsidiaries may proceed with dividend distributions in the form of cash to BOC PCL, provided that they are not in breach of their regulatory capital and liquidity requirements, where applicable.

Collateral requirements and other disclosures

Collateral requirements

The carrying values of the Group's encumbered assets as at 31 December 2023 and 31 December 2022 are summarised below:

2023 2022
€000 €000 €000
Cash and other liquid assets 72,800 73,557
Investments 260,011 284,343
Loans and advances 3,349,118 3,273,369
Total 3,681,929 3,631,269

Cash is mainly used to cover collateral required for derivatives, trade finance transactions and guarantees issued. It may also be used as part of the supplementary assets for the covered bond. As at 31 December 2023 and 2022 investments are mainly used as collateral for ECB funding or as supplementary assets for the covered bond.# Notes to the Consolidated Financial Statements

46. Risk management - Liquidity and funding risk (continued)

Loans and advances indicated as encumbered as at 31 December 2023 and 2022 are mainly used as collateral for funding from the ECB and the covered bond. Loans and advances to customers include mortgage loans of a nominal amount of €1,008 million as at 31 December 2023 (2022: €1,007 million) in Cyprus, pledged as collateral for the covered bond issued by BOC PCL in 2011 under its Covered Bond Programme. Furthermore, as at 31 December 2023 housing loans of a nominal amount of €2,329 million (2022: €2,287 million) in Cyprus, are pledged as collateral for funding from the ECB (Note 29).

BOC PCL maintains a Covered Bond Programme set up under the Cyprus Covered Bonds legislation and the Covered Bonds Directive of the CBC. Under the Covered Bond Programme, BOC PCL has in issue covered bonds of €650 million secured by residential mortgages originated in Cyprus. The Covered Bonds have a maturity date of 12 December 2026 and pay an interest rate of 3-months Euribor plus 1.25% on a quarterly basis. On 9 August 2022, BOC PCL proceeded with an amendment to the terms and conditions of the covered bonds following the implementation of Directive (EU) 2019/2162 in Cyprus. The covered bonds are listed on the Luxemburg Bourse. The covered bonds have a conditional Pass-Through structure. All the bonds are held by BOC PCL. The covered bonds are eligible collateral for the Eurosystem credit operations and are placed as collateral for accessing funding from the ECB.

Other disclosures

Deposits by banks include balances of €20,462 thousand as at 31 December 2023 (2022: €29,100 thousand) relating to borrowings from international financial and similar institutions for funding, aiming to facilitate access to finance and improve funding conditions for small or medium sized enterprises, active in Cyprus. The carrying value of the respective loans and advances granted to such enterprises serving this agreement amounts to €40,049 thousand as at 31 December 2023 (2022: €55,152 thousand).

Analysis of financial assets and liabilities based on remaining contractual maturity

The analysis of the Group's financial assets and liabilities based on the remaining contractual maturity at 31 December is based on undiscounted cash flows, analysed in time bands according to the number of days remaining from 31 December to the contractual maturity date.

Financial assets

The analysis of financial assets does not include any interest receivable cash flows. Financial assets have a much longer duration than financial liabilities and non-discounted interest receivable cash flows are higher than non-discounted interest payable cash flows (based on remaining contractual maturity). As a result, non-discounted cash inflows from interest receivable would have greatly exceeded non-discounted cash outflows on interest payable, thus artificially improving liquidity.

Current accounts, overdrafts and amounts in arrears are included within the first maturity time band which reflects their contractual maturity. All other loans and advances to customers are analysed according to their contractual repayment schedule. Loans and advances to banks are analysed in the time bands according to the number of days remaining from 31 December until their contractual maturity date. Amounts placed as collateral (primarily for derivatives) are assigned to different time bands based on either their maturity, or proportionally according to the maturities of derivatives (where the collateral had no fixed maturity). Financial assets with no contractual maturity (such as equity securities) are included in the 'Over five years' time band, unless classified as at FVPL, in which case they are included in the 'On demand and up to one month' time band. The investments are classified in the relevant time band according to their contractual maturity.

Financial liabilities

All financial liabilities for the repayment of which notice is required, are included in the relevant time bands as if notice had been given on 31 December, despite the fact that the Group expects that the majority of its customers will not demand repayment of such liabilities on the earliest possible date. Fixed deposits are classified in time bands based on their contractual maturity. Although customers may demand repayment of time deposits (subject to penalties depending on the type of the deposit account), the Group has the discretion not to accept such early termination of deposits. Debt securities in issue and subordinated liabilities are classified in the relevant time band according to the remaining contractual maturity.

The amounts presented in the table below are not equal to the amounts presented on the balance sheet, since the table below presents all cash flows (including interest to maturity) on an undiscounted basis.

Derivative financial instruments

The fair value of the derivatives is included in financial assets or in financial liabilities in the time band corresponding to the remaining maturity of the derivative.

Gross settled derivatives are presented in a separate table and the corresponding cash flows are classified accordingly in the time bands which relate to the number of days until their receipt or payment.

Commitments and contingent liabilities

Amounts of commitments and contingent liabilities are included in the time band on the basis of their remaining contractual maturities. In the case of undrawn facilities the Group has the right to cancel them upon relevant notice to the customers and are hence included in the 'On demand and up to one month' time band.

On demand and up to one month Between one and three months Between three months and one year Between one and five years Over five years Total
2023 €000 €000 €000 €000 €000 €000
Financial assets
Cash and balances with central banks 9,571,884 14,810 23,159 3,995 654 9,614,502
Loans and advances to banks 292,546 1,609 467 79,899 10,281 384,802
Reverse repurchase agreements - - - 403,199 - 403,199
Fair value of derivative assets 220 99 540 35,263 14,933 51,055
Investments at FVPL 131,664 - - 3,611 - 135,275
Investments not at FVPL 86,322 76,184 483,759 1,816,464 1,097,405 3,560,134
Loans and advances to customers 1,100,174 188,261 723,535 2,798,404 5,011,414 9,821,788
Other assets 95,211 2,649 123,783 151,298 15,303 388,244
11,278,021 283,612 1,355,243 5,292,133 6,149,990 24,358,999
Financial liabilities
Deposits by banks 153,942 18,737 35,481 210,135 69,494 487,789
Funding from central banks - 1,752,836 313,174 - - 2,066,010
Customer deposits 15,175,687 1,538,792 2,424,392 214,190 - 19,353,061
Debt securities in issue - - 33,323 779,464 - 812,787
Subordinated liabilities - - 19,885 94,663 384,739 499,287
Fair value of derivative liabilities 13,362 516 201 2,515 1,386 17,980
Lease liabilities 1,710 2,193 4,583 20,304 1,427 30,217
Other liabilities 184,487 17,640 35,090 32,836 61,882 331,935
15,529,188 3,330,714 2,866,129 1,354,107 518,928 23,599,066
Net financial (liabilities)/assets (4,251,167) (3,047,102) (1,510,886) 3,938,026 5,631,062 759,933
On demand and up to one month Between one and three months Between three months and one year Between one and five years Over five years Total (restated)
2022 €000 €000 €000 €000 €000 €000
Financial assets
Cash and balances with central banks 9,541,665 9,624 13,489 1,480 703 9,566,961
Loans and advances to banks 134,556 1,340 36 64,558 4,321 204,811
Fair value of derivative assets 507 160 238 10,811 36,437 48,153
Investments at FVPL 187,213 - - 2,996 - 190,209
Investments not at FVPL 42,553 70,637 318,427 1,793,724 288,153 2,513,494
Loans and advances to customers 907,912 219,362 641,301 3,161,840 5,022,837 9,953,252
Other assets 80,245 1,703 90,641 228,167 1,706 402,462
10,894,651 302,826 1,064,132 5,263,576 5,354,157 22,879,342
Financial liabilities
Deposits by banks 144,389 20,320 33,128 215,446 120,895 534,178
Funding from central banks - - - 2,028,300 - 2,028,300
Customer deposits 15,096,274 1,591,894 2,278,574 38,116 - 19,004,858
Debt securities in issue - - 7,500 339,725 - 347,225
Subordinated liabilities - - 19,875 89,626 420,618 530,119
Fair value of derivative liabilities 10,274 255 9 4,412 1,219 16,169
Lease liabilities 665 1,111 4,727 18,350 5,552 30,405
Other liabilities 164,768 17,046 31,424 21,613 35,168 270,019
15,416,370 1,630,626 2,375,237 2,755,588 583,452 22,761,273
Net financial (liabilities)/assets (4,521,719) (1,327,800) (1,311,105) 2,507,988 4,770,705 118,069
On demand and up to one month Between one and three months Between three months and one year Between one and five years Over five years Total
2023 €000 €000 €000 €000 €000 €000
Gross settled derivatives
Financial assets
Contractual amounts receivable 56,545 6,059 2,646 - - 65,250
Contractual amounts payable (56,310) (5,992) (2,599) - - (64,901)
235 67 47 - - 349
Financial liabilities
Contractual amounts receivable 907,453 136,201 2,617 - - 1,046,271
Contractual amounts payable (920,105) (136,063) (2,637) - - (1,058,805)
(12,652) 138 (20) - - (12,534)
## Risk management - Liquidity and funding risk (continued)
On demand and up to one month Between one and three months Between three months and one year Between one and five years Over five years Total
2023 €000 €000 €000 €000 €000 €000
Contingent liabilities and commitments
Contingent liabilities
Acceptances and endorsements 1,321 879 380 - - 2,580
Guarantees 140,740 77,973 250,404 203,993 29,934 703,044
Commitments
Documentary credits 1,242 3,830 5,179 - - 10,251
Undrawn formal standby facilities, credit lines and other commitments to lend 1,948,482 - - - - 1,948,482
2,091,785 82,682 255,963 203,993 29,934 2,664,357
On demand and up to one month Between one and three months Between three months and one year Between one and five years Over five years Total
2022 €000 €000 €000 €000 €000 €000
Gross settled derivatives
Financial assets
Contractual amounts receivable 149,604 83,265 1,230 - - 234,099
Contractual amounts payable (149,166) (83,215) (1,222) - - (233,603)
438 50 8 - - 496
Financial liabilities
Contractual amounts receivable 1,034,973 65,093 1,222 - - 1,101,288
Contractual amounts payable (1,045,050) (65,224) (1,223) - - (1,111,497)
(10,077) (131) (1) - - (10,209)
On demand and up to one month Between one and three months Between three months and one year Between one and five years Over five years Total
2022 €000 €000 €000 €000 €000 €000
Contingent liabilities and commitments
Contingent liabilities
Acceptances and endorsements 1,756 2,890 529 - - 5,175
Guarantees 145,303 108,220 228,922 130,112 38,662 651,219
Commitments
Documentary credits 1,206 6,900 9,268 - 250 17,624
Undrawn formal standby facilities, credit lines and other commitments to lend 1,909,487 - - - - 1,909,487
2,057,752 118,010 238,719 130,112 38,912 2,583,505

47. Risk management - Insurance risk

Insurance risk is the risk that an insured event under an insurance contract occurs and the related uncertainty of the amount and the timing of the resulting claim. By the very nature of an insurance contract, this risk is largely random and therefore unpredictable.

414 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

47. Risk management - Insurance risk (continued)

For a portfolio of insurance contracts where the theory of probability is applied to pricing and provisioning, the principal risk that the Group faces is that the actual claims and benefit payments will exceed the carrying amount of insurance liabilities. This could occur because the frequency or severity of claims and benefits are greater than estimated. Insurance events are largely random and the actual volume and cost of claims and benefits will vary from year to year compared to the estimate established using statistical or actuarial techniques. The above risk exposure is mitigated by the Group through the diversification across a large portfolio of insurance contracts. The variability of risks is also reduced by careful selection and implementation of underwriting strategy guidelines, as well as the use of reinsurance arrangements. Although the Group has reinsurance coverage, it is not relieved of its direct obligations to policyholders and is thus exposed to credit risk with respect to ceded insurance, to the extent that any reinsurer is unable to meet the obligations assumed under such reinsurance arrangements. For that reason, the creditworthiness of reinsurers is evaluated by considering their solvency and credit rating.

Life and Accident and Health insurance contracts

The main factors that could affect the overall frequency of claims are epidemics, major lifestyle changes, pandemics and natural disasters. The underwriting strategy and risk assessment is designed to ensure that risks are diversified in terms of type of risk and level of insured benefits. This is largely achieved through the use of medical screening in order to ensure that pricing takes account of the current medical conditions and family medical history and through the regular review of actual claims and product pricing. The Group has the right to decline policy applications, it can impose additional charges and it has the right to reject the payment of fraudulent claims. The most significant risks relating to accident and health insurance contracts result from lifestyle changes and from climate and environmental changes. The risks are mitigated by the use of strategic selection and risk-taking at the underwriting stage and by thorough investigation for possible fraudulent claims.

The following sensitivity analysis shows the impact on profit before tax and equity for reasonably possible movements in key assumptions with all other assumptions held constant. The correlation of assumptions will have a significant effect in determining the ultimate impacts, but to demonstrate the impact due to changes in each assumption, assumptions are changed on an individual basis while holding all other assumptions constant. It should be noted that movements in these assumptions are non–linear. Sensitivity information also varies according to the current economic assumptions.

Change in assumptions Impact on Profit before Tax Impact on equity
2023 €000 €000
Change in mortality rates -10% 1,956 1,711
Change in lapsation and surrender rates +10% (143) (163)
Change in expenses +5% (891) (1,019)
Change in inflation +1% (1,673) (1,912)
Change in discount rate curve at each projection year -0.25% 119 104
Change in assumption Impact on Profit before Tax Impact on equity
2022 €000 €000
Change in mortality rates -10% 1,214 1,063
Change in lapsation and surrender rates +10% 41 36
Change in expenses +5% (1,361) (1,556)
Change in inflation +1% (2,400) (2,743)
Change in discount rate curve at each projection year -0.25% 4 4

Some of the sensitivity scenarios shown in respect of changes to both economic and non–economic variables may have a consequential effect on the valuation basis when a product is valued on an active basis which is updated to reflect current economic conditions.

415 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

47. Risk management - Insurance risk (continued)

Non-life insurance contracts other than accident and health

Non-life insurance business is concentrated in Cyprus and the main claims during 2023 and 2022 related to fire and natural forces and other damage to property, motor vehicle liability and general liability. Risks under these policies are usually covered for a period of 12 months, with the exception of the goods in transit class that covers shorter periods and the contractors all risks class that covers longer periods. The liabilities for outstanding claims arising from insurance contracts issued by the Group are based on experts' estimates and facts known at the balance sheet date. With time, these estimates are reconsidered and any adjustments are recognised in the financial statements in the period in which they arise. The principal assumptions underlying the estimates for each claim are based on experience and market trends, taking into consideration claims handling costs, inflation and claim numbers for each accident year. Also, external factors that may affect the estimate of claims, such as recent court rulings and the introduction of new legislation are taken into consideration. The insurance contract liabilities are sensitive to changes in the above key assumptions. The sensitivity of certain assumptions, such as the introduction of new legislation and the rulings of court cases, is very difficult to be quantified. Furthermore, the delays that arise between the occurrence of a claim and its subsequent notification and eventual settlement increase the uncertainty over the cost of claims at the reporting date. The risk of a non-life insurance contract occurs from the uncertainty of the amount and time of presentation of the claim. Therefore the level of risk is determined by the frequency of such claims, their severity and their evolution from one period to the next. The main risks for the non-life insurance business arise from major catastrophic events like natural disasters. These risks vary depending on location, type and nature. The variability of risks is mitigated by the diversification of risk of loss to a large portfolio of insurance contracts, as a more diversified portfolio is less likely to be affected by changes in any subset of the portfolio. The Group's exposure to insurance risks from non-life insurance contracts is also mitigated by the following measures: adherence to underwriting policies, review of all claims occurring, review and processing of claims to minimise the possibility of negative developments in the future, and use of effective reinsurance arrangements in order to minimise the impact of risks, especially for catastrophic events.

48. Capital management

The primary objective of the Group's capital management is to ensure compliance with the relevant regulatory capital requirements and to maintain healthy capital adequacy ratios to cover the risks of its business, support its strategy and maximise shareholders' value. The capital adequacy framework, as in force, was incorporated through the Capital Requirements Regulation (CRR) and Capital Requirements Directive (CRD) which came into effect on 1 January 2014 with certain specified provisions implemented gradually. The CRR and CRD transposed the new capital, liquidity and leverage standards of Basel III into the European Union's legal framework. CRR establishes the prudential requirements for capital, liquidity and leverage for credit institutions. It is directly applicable in all EU member states. CRD governs access to deposit taking activities and internal governance arrangements including remuneration, board composition and transparency. Unlike the CRR, member states were required to transpose the CRD into national law and national regulators were allowed to impose additional capital buffer requirements.
```# On 27 June 2019, the revised rules on capital and liquidity (Regulation (EU) 2019/876 (CRR II) and Directive (EU) 2019/878 (CRD V)) came into force. As an amending regulation, the existing provisions of CRR apply unless they are amended by CRR II. Certain provisions took immediate effect (primarily relating to Minimum Requirement for Own Funds and Eligible Liabilities (MREL)), but most changes became effective as of June 2021. The key changes introduced consist of, among others, changes to qualifying criteria for Common Equity Tier 1 (CET1), Additional Tier 1 (AT1) and Tier 2 (T2) instruments, introduction of requirements for MREL and a binding Leverage Ratio requirement (as defined in the CRR) and a Net Stable Funding Ratio (NSFR).

416 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

48. Capital management (continued)

The amendments that came into effect on 28 June 2021 are in addition to those introduced in June 2020 through Regulation (EU) 2020/873, which among other, brought forward certain CRR II changes in light of the COVID-19 pandemic. The main adjustments of Regulation (EU) 2020/873 that had an impact on the Group's capital ratio relate to the acceleration of the implementation of the new SME discount factor (lower RWAs), extending the IFRS 9 transitional arrangements and introducing further relief measures to CET1 allowing to fully add back to CET1 any increase in ECL recognised in 2020 and 2021 for non-credit impaired financial assets and phasing-in this starting from 2022 (phasing-in at 25% in 2022, 50% in 2023 and 75% in 2024) and advancing the application of prudential treatment of software assets as amended by CRR II (which came into force in December 2020). In addition, Regulation (EU) 2020/873 introduced a temporary treatment of unrealized gains and losses on exposures to central governments, to regional governments or to local authorities measured at fair value through other comprehensive income which the Group elected to apply and implemented from the third quarter of 2020. This temporary treatment was in effect until 31 December 2022.

The Group and BOC PCL have complied with the minimum capital requirements (Pillar I and Pillar II). In October 2021, the European Commission adopted legislative proposals for further amendments to the CRR, CRD and the BRRD (the '2021 Banking Package'). Amongst other things, the 2021 Banking Package would implement certain elements of Basel III that have not yet been transposed into EU law. In addition, in the case of the proposed amendments to CRD and the BRRD, their terms and effect will depend, in part, on how they are transposed in each member state. The European Council's proposal on CRR and CRD was published on 8 November 2022. During February 2023, the European Parliament's ECON Committee voted to adopt Parliament's proposed amendments to the Commission's proposal. In June 2023, negotiators from the Council presidency and the European Parliament reached a provisional agreement on amendments to the Capital Requirements Regulation and the Capital Requirements Directive and were endorsed in December 2023 by the preparatory bodies of the Council and European Parliament. With the decisions taken by the Council and European Parliament preparatory bodies, the legal texts have now been published on the Council and the Parliament websites. Although still subject to legal revision and to the final vote in the Plenary, no changes in substance are expected until its adoption by the European Parliament by the second quarter of 2024. It is expected that these provisiions will come into force on 1 January 2025; and certain measures are expected to be subject to transitional arrangements or to be phased-in over time.

The insurance subsidiaries of the Group, the General Insurance of Cyprus Ltd and EuroLife Ltd, comply with the requirements of the Superintendent of Insurance including the minimum solvency ratio. The regulated Cyprus Investment Firm (CIF) of the Group, The Cyprus Investment and Securities Corporation Ltd (CISCO) complies with the minimum capital adequacy ratio requirements. In February 2023, the activities of the regulated asset management company of the Group, BOC Asset Management Ltd, were absorbed by CISCO and BOC Asset Management Ltd was dissolved without liquidation. The payment services subsidiary of the Group, JCC Payment Services Ltd, complies with regulatory capital requirements under the Provision and Use of Payment Services and Access to Payment Systems Laws of 2018 to 2023.

Additional information on regulatory capital is disclosed in the 'Risk and Capital Management Report', (unaudited), which is included in the Annual Financial Report, and in the 'Pillar III Disclosures Report 2023' (unaudited), which is published on the Group's website.

417 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

49. Related party transactions

Related parties of the Group include associates and joint ventures, key management personnel, members of the Board of Directors and their connected persons. Connected persons for the purpose of this disclosure include spouses, minor/dependent children and companies in which the directors/key management personnel, hold directly or indirectly, at least 20% of the voting shares in a general meeting, or act as executive director or exercise control of the entities in any way. Related parties also include entities providing key management personnel services to the Group where relevant.

(a) Transactions with subsidiaries

The Company is the holding company of the Group. The Company enters into transactions with its subsidiaries in the normal course of business. Balances and transactions between the Company and its subsidiaries are disclosed in Note 17 of the Company's financial statements. Transactions with the subsidiaries have been eliminated on consolidation.

(b) Transactions with associates

From time to time, the Group provides to and receives from its associates certain banking and financial services. These are not material to the Group and all the transactions are made on normal business terms as for comparable transactions with customers of a similar standing.

(c) Compensation of the Board of Directors and key management personnel

The following disclosures are made in accordance with the provisions of IAS 24 Related Party Disclosures and sections 305 and 306 of the Companies Act 2014, in respect of the compensation of the Board of Directors and key management personnel.

Fees and emoluments of members of the Board of Directors and key management personnel
2023 2022
€000 €000
Directors' emoluments
Executives
Salaries and other short-term benefits 1,061 1,046
Variable remuneration - STIP 400 -
Retirement benefit plan costs 94 82
1,555 1,128
Non-executives
Fees 1,077 1,212
Total directors' emoluments 2,632 2,340
Key management personnel emoluments
Salaries and other short-term benefits 3,058 2,864
Termination benefits 200 200
Variable remuneration - STIP 610 -
Retirement benefit plan costs 262 218
Total key management personnel emoluments 4,130 3,282
Total 6,762 5,622

Fees and benefits are included for the period that they serve as members of the Board of Directors. Key management personnel emoluments are included for the period that they serve as key management personnel. The retirement benefit plan costs relate to contributions paid for defined contributions plan.

418 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

49. Related party transactions (continued)

Executive Directors' emoluments

A cost of €235 thousand has been recorded by the Group in its Consolidated Income Statement in relation to awards granted in 2022 and 2023 to the Executive Directors under the Long-Term Incentive Plan (LTIP) as described in Note 14.2 (2022: cost for awards granted in 2022 of €118 thousand) in relation to LTIP awards granted but not yet vested. The recognition of such cost is in accordance with the Group accounting policy described in Note 2.31. No LTIP cycles had a performance period ending during the years ended 31 December 2023 and 2022, and as such no amounts have been included in the amount of remuneration within the table above (compared to the 2022 Annual Financial Report in which this cost recorded by the Group for LTIP awards granted but not vested was included in the tables).

The amount included for the short-term incentive award represents the full amount as approved by the Board and relevant Board Committees. As disclosed in Note 14.3, the short-term incentive award is primarily awarded in the form of cash and in case the award for an individual exceeds a threshold as per regulatory guidelines, the short-term incentive award is awarded 50% in cash and 50% in shares. In the case of the Executive Directors, the award will be 50% in the form of cash and 50% in the form of shares. In case the award to an individual comprises both a cash and a share component, vesting conditions as described in Note 14.3 apply.

Key management personnel

The emoluments of key management personnel include the remuneration of the members of the Executive Committee since the date of their appointment to the Committee and the emoluments of other members of the Senior Management team (Extended EXCO) (prior to the change in the Group organisational structure, in 2022 the key management personnel included those members of the management team who reported directly to the Chief Executive Officer or to the Deputy Chief Executive Officer & Chief of Business). Further, employer's contributions in relation to the emoluments of key management personnel of €351 thousand have been recorded in the Consolidated Income Statement during the year ended 31 December 2023 (2022: €336 thousand).# BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

49. Related party transactions (continued)

Such amounts are not considered part of the remuneration, but rather an incremental cost to the Group, and as such have been excluded from the table above (compared to the 2022 Annual Financial Report in which amounts were included in the relevant tables). Further, a cost of €360 thousand has been recorded by the Group in its Consolidated Income Statement in relation to awards granted in 2022 and 2023 to the key management personnel under the Long-Term Incentive Plan (LTIP) (2022: cost for awards granted in 2022 of €204 thousand) in relation to awards granted but not yet vested. The recognition of such cost is in accordance with the Group accounting policy described in Note 2.31. No LTIP cycles had a performance period ended during the years ended 31 December 2023 and 2022 and as such no amounts have been included in the amount of remuneration within the table above (compared to the 2022 Annual Financial Report in which this cost recorded by the Group was included in the tables). The amount included for the short-term incentive award represents the full amount as approved by the Board and relevant Board Committees. The short-term incentive award is primarily awarded in the form of cash and in case the award for an individual exceeds a threshold as per regulatory guidelines, the short term incentive award is awarded 50% in cash and 50% in shares. In the case of the other key management personnel an amount of €560 thousand will be in the form of cash and an amount of €50 thousand in the form of shares. In case the award to an individual comprises both a cash and a share component, vesting conditions as described in Note 14.3 apply.

Executive Directors

The fees and emoluments of the Executive Directors are analysed as follows:

2023 2022 (restated)
€000 €000
Panicos Nicolaou (Chief Executive Officer)
Salaries and other short-term benefits 761 761
Variable remuneration - STIP 300 -
Retirement benefit plan costs 68 60
1,129 821
Eliza Livadiotou (Executive Director Finance)
Salaries and other short-term benefits 300 285
Variable remuneration - STIP 100 -
Retirement benefit plan costs 26 22
426 307
Total 1,555 1,128

The share-based benefits expense recorded in the Consolidated Income Statement during the year ended 31 December 2023 for the share awards granted under the LTIP amounts to €186 thousand (2022: €93 thousand) for the Chief Executive Officer and to €49 thousand (2022: €25 thousand) for the Executive Director Finance. Further, employer's contributions of €64 thousand have been recorded in the Consolidated Income Statement during the year ended 31 December 2023, of which €38 thousand relate to the Chief Executive Officer and €26 thousand relate to the Executive Director Finance (2022: total employer's contribution of €63 thousand, of which €38 thousand relate to the Chief Executive Officer and €25 thousand to the Executive Director Finance). Such amounts are not considered part of the remuneration of Directors, but rather an incremental cost to the Group, and as such have been excluded from the table above (compared to the 2022 Annual Financial Report in which amounts were presented as part of the table).

Non-executive Directors

The fees of Non-executive Directors are analysed as follows:

2023 2022 (restated)
€000 €000
Efstratios-Georgios Arapoglou 250 250
Lyn Grobler 155 160
Arne Berggren (2) 30 120
Constantine Iordanou 148 93
Ioannis Zographakis (7) 113 153
Maria Philippou (4) 77 105
Nicolaos Sofianos (6) 117 125
Paula Hadjisotiriou (7) 141 128
Monique Hemerijck (3) 38 -
Adrian John Lewis (5) 8 -
Maksim Goldman (1) - 39
Michael Heger (1) - 39
1,077 1,212

Further, employer's contributions in relation to non-executive Directors of €31 thousand have been recorded in the Consolidated Income Statement during the year ended 31 December 2023 (2022: €35 thousand). Such amounts are not considered part of the remuneration of Directors, but rather an incremental cost to the Group, and as such have been excluded from the table above (compared to the 2022 Annual Financial Report in which amounts were presented as part of the table).

(1) Following the shareholders' vote on 20 May 2022, Mr Maksim Goldman and Dr. Michael Heger have not been re-elected to the Board of Directors of the Company.
(2) On 31 March 2023, Mr Arne Berggren resigned as a member of the Board of Directors.
(3) ECB approved the appointment of Mrs Monique Hemerijck on 10 August 2023.
(4) On 13 October 2023, Mrs Maria Philippou resigned as a member of the Board of Directors.
(5) ECB approved the appointment of Mr Adrian John Lewis on 17 November 2023.
(6) On 11 December 2023, Mr Nicolaos Sofianos resigned as a member of the Board of Directors.
(7) On 31 December 2023, both Mrs Paula Hadjisotiriou and Mr Ioannis Zographakis resigned from their respective positions as members of the Board of Directors.

The fees of the non-executive Directors include fees as members of the Board of Directors of the Company and its subsidiaries, as well as fees as members of committees of the Board of Directors. Fees are included for the period that they serve as members of the Board of Directors, upon approval of appointment by the ECB, and for the period that they serve as members of the committees of the Board of Directors, upon their appointment in the respective committee.

(d) Transactions with Directors and key management personnel

The tables below show the deposits, loans and advances and other credit balances held by the members of the Board of Directors and key management personnel and their connected persons, as at the balance sheet date and other relevant information as required by the Companies Act 2014.

Loans to Directors

The following information is presented in accordance with the Companies Act 2014. For the purposes of the Companies Act 2014 disclosures, 'Directors' means the current Board of Directors of the Company and any past Directors who were members of the Board of Directors of the Company during the year. All transactions with members of the Board of Directors and their connected persons are made on normal business terms as for comparable transactions, including interest rates, with customers of a similar credit standing. There were 12 Directors in office during the year (2022: 12 Directors), three of whom availed of credit facilities (2022: four Directors). Two of the Directors who availed of credit facilities had balances outstanding at 31 December 2023 (2022: four of the Directors who availed of credit facilities had balances outstanding). The balances outstanding are disclosed below. The value of arrangements at the beginning and end of the current and preceding financial years as stated below, expressed as a percentage of the net assets of the Group at the beginning and end of the current and preceding financial years is less than 1% in accordance with section 307 of the Companies Act 2014. No amounts have been waived during the year ended 31 December 2023. Details of transactions with the Directors and their connected persons, where indicated, for the years ended 31 December 2023 and 2022 are as follows:

Balance as at 1 January Amounts advanced during the year Amounts repaid during the year Balance as at 31 December Aggregate maximum amount outstanding during the year Unused credit facilities
€000 €000 €000 €000 €000 €000
Panicos Nicolaou
2023
Overdrafts/ credit cards 2 n/a n/a 2 4 54
Panicos Nicolaou
2022
Loans 35 - 35 - 35 -
Overdrafts/ credit cards 3 n/a n/a 2 4 46
Balance as at 1 January Amounts advanced during the year Amounts repaid during the year Balance as at 31 December Aggregate maximum amount outstanding during the year Unused credit facilities
€000 €000 €000 €000 €000 €000
Eliza Livadiotou
2023
Loans 87 - 19 71 87 -
Overdrafts/ credit cards 14 n/a n/a 4 14 59
Eliza Livadiotou
2022
Loans 99 - 14 87 99 -
Overdrafts/ credit cards 8 n/a n/a 14 48 107
Balance as at 1 January Amounts advanced during the year Amounts repaid during the year Balance as at 31 December Aggregate maximum amount outstanding during the year Unused credit facilities
€000 €000 €000 €000 €000 €000
Ioannis Zographakis
2023
Overdrafts/ credit cards 2 n/a n/a n/a 2 -
Ioannis Zographakis
2022
Overdrafts/ credit cards 2 n/a n/a 2 2 8
Balance as at 1 January Amounts advanced during the year Amounts repaid during the year Balance as at 31 December Aggregate maximum amount outstanding during the year Unused credit facilities
€000 €000 €000 €000 €000 €000
Nicolaos Sofianos
2022
Overdrafts/ credit cards 1 n/a n/a - 2 10

The balances included in the table above include principal and interest. Also, amounts approved and repaid are not shown for overdraft and credit card facilities as these are revolving in nature. The aggregate maximum amount outstanding includes credit card exposures at the maximum statement balance. No other Directors had any loan facilities or overdraft/credit card balances with the Group during the year ended 31 December 2023 (2022: nil). The aggregate expected credit loss allowance on the above loans and credit facilities is below €5 thousand as at 31 December 2023 (2022: below €5 thousand). All principal and interest that has fallen due on these loans or credit facilities has been paid.# Notes to the Consolidated Financial Statements

49. Related party transactions (continued)

Connected persons of the Board of Directors

The aggregate of loans to connected persons of Directors in office at 31 December 2023, as defined in section 220 of the Companies Act 2014, are as follows (2023: aggregate of 2 persons; 2022: aggregate of 2 persons):

Balance as at 1 January Amounts advanced during the year Amounts repaid during the year Balance as at 31 December Aggregate maximum amount outstanding during the year
Panicos Nicolaou
€000 €000 €000 €000 €000
2023
Overdrafts/credit cards 2 n/a n/a 1 2
2022
Overdrafts/credit cards 1 n/a n/a 2 3

423

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

  1. Related party transactions (continued)
Balance as at 1 January (or appointment date) Amounts advanced during the year Amounts repaid during the year Balance as at 31 December Aggregate maximum amount outstanding during the year
Eliza Livadiotou
€000 €000 €000 €000 €000
2023
Loans 74 - 13 66 74
Overdrafts/credit cards 10 n/a n/a 18 18
84 84 92
2022
Loans 83 - 12 74 83
Overdrafts/credit cards 7 n/a n/a 10 10
90 84 93

The balances included in the table above include principal and interest. Also, amounts approved and repaid are not shown for overdraft and credit card facilities as these are revolving in nature. The aggregate maximum amount outstanding includes credit card exposures at the maximum statement balance. The aggregate expected credit loss allowance on the above loans and credit facilities is below €5 thousand as at 31 December 2023 (2022: below €5 thousand). All principal and interest that has fallen due on these loans or credit facilities has been paid.

Key management personnel in office during the year and their connected persons

There were 20 key management personnel in office during the year (2022: 21 key management personnel), 20 of whom availed of credit facilities (2022: 20 key management personnel). All of the key management personnel who availed of credit facilities had balances outstanding at 31 December 2023 and 31 December 2022.

A number of loans and advances have been extended to key management personnel on the same terms as those applicable to the rest of the Group's employees and to their connected persons on the same terms as those of customers of a similar credit standing. Where no amount is shown in the tables below, this indicates a credit balance, a nil balance, or a balance of less than €500.

Details of transactions with key management personnel and their connected persons for the years ended 31 December 2023 and 2022 are as follows:

Balance as at 1 January Balances of key management personnel appointed in the year Other movements on balances of key management personnel and their connected persons during the year Amounts advanced during the year Amounts repaid during the year Balance as at 31 December Aggregate maximum amount outstanding during the year (Since appointment date)
€000 €000 €000 €000 €000 €000 €000
2023
Loans 2,400 - - 605 490 2,092 2,439
Overdrafts/credit cards 386 n/a n/a n/a n/a 249 568
2,786 2,341 3,007
2022
Loans 1,836 1,154 - 41 433 2,400 2,720
Overdrafts/credit cards 453 n/a n/a n/a n/a 386 603
2,289 2,786 3,323

424

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

  1. Related party transactions (continued)

The balances included in the table above include principal and interest. Also, amounts approved and repaid are not shown for overdraft and credit card facilities as these are revolving in nature. The aggregate maximum amount outstanding includes credit card exposures at the maximum statement balance. The aggregate expected credit loss allowance on the above loans and credit facilities is below €11 thousand as at 31 December 2023 (2022: below €6 thousand). All principal and interest that has fallen due on these loans or credit facilities has been paid.

Aggregate amounts outstanding at year end and additional transactions

2023 2022
€000 €000
Loans and advances as at 31 December
Board of Directors 77 105
Key management personnel 1,849 2,191
Connected persons - Board of Directors 85 86
Connected persons - Key management personnel 492 595
2,503 2,977
Deposits as at 31 December
Board of Directors 1,919 3,582
Key management personnel 2,004 1,952
Connected persons - Board of Directors 969 1,373
Connected persons - Key management personnel 2,402 1,805
7,294 8,712
Interest income for the year 119 71
Interest expense for the year 9 -
Commission income for the year - 6
Insurance premium income for the year 497 453
Insurance expenses and subscriptions for the year 5 296

The above table does not include year end balances for members of the Board of Directors, key management personnel and their connected persons who resigned during the year, nor balances of customers that do not meet the definition of connected persons as at 31 December 2023. As at 31 December 2023 there were 7 Directors in office (2022: 10) and 18 key management personnel in office (2022: 20). Interest income and expense are disclosed for the period during which they were members of the Board of Directors or served as key management personnel.

During the year ended 31 December 2022 connected persons of key management personnel transacted with REMU for the purchase of a property amounting to €58 thousand. The transaction was made on normal business terms as for comparable transactions with third parties. No similar transaction took place during the year ended 31 December 2023.

In addition to loans and advances, there were contingent liabilities and commitments in respect of members of the Board of Directors and their connected persons, mainly in the form of documentary credits, guarantees and commitments to lend, amounting to €116 thousand as at 31 December 2023 (2022: €120 thousand). There were also contingent liabilities and commitments to key management personnel and their connected persons amounting to €1,197 thousand as at 31 December 2023 (2022: €1,227 thousand).

425

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

  1. Related party transactions (continued)

The total unsecured amount of the loans and advances and contingent liabilities and commitments to members of the Board of Directors, key management personnel and their connected persons (using forced- sale values for tangible collaterals and assigning no value to other types of collaterals) at 31 December 2023 amounted to €1,489 thousand (2022: €1,212 thousand).

During the year ended 31 December 2023 premiums of €220 thousand (2022: €202 thousand) and nil claims (2022: €20 thousand) were paid by/to the members of the Board of Directors of the Company and their connected persons to/from the insurance subsidiaries of the Group.

There were no other transactions during the year ended 31 December 2023 and 2022 with connected persons of the current members of the Board of Directors or with any members who resigned during the year.

426

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

50. Group companies

The main subsidiary companies and branches included in the Consolidated Financial Statements of the Group, their registered office, their activities and the percentage held by the Company (directly or indirectly) as at 31 December 2023 are:

Company Registered office Activities Percentage holding (%)
Bank of Cyprus Holdings Public Limited Company 10 Earlsfort Terrace, Dublin 2, D02 T380, Ireland Holding company n/a
Bank of Cyprus Public Company Ltd 51 Stasinos Street, Ayia Paraskevi, Strovolos, CY-2002, Nicosia, Cyprus Commercial bank 100
EuroLife Ltd 4 Evrou Street, CY-2003, Strovolos, Nicosia, Cyprus Life insurance 100
General Insurance of Cyprus Ltd 2-4 Themistokli Dervis Street, CY-1066, Nicosia, Cyprus Non-life insurance 100
JCC Payment Systems Ltd 1 Stadiou Street, CY-2571, Nisou, Cyprus Card processing transaction services 75
The Cyprus Investment and Securities Corporation Ltd (CISCO) 1 Agiou Prokopiou and Poseidonos Street, CY-2406, Engkomi, Nicosia, Cyprus Investment banking, brokerage, discretionary asset management and investment advice services 100
Jinius Ltd 51 Stasinos Street, Ayia Paraskevi, Strovolos, CY-2002, Nicosia, Cyprus Digital Economy Platform 100
LCP Holdings and Investments Public Ltd 1 Agiou Prokopiou and Poseidonos Street, CY-2406, Engkomi, Nicosia, Cyprus Investments in securities and participations in companies and schemes that are active in various business sectors and projects 67
Kermia Ltd 51 Stasinos Street, Ayia Paraskevi, Strovolos, CY-2002, Nicosia, Cyprus Property trading and development 100
Kermia Properties & Investments Ltd 51 Stasinos Street, Ayia Paraskevi, Strovolos, CY-2002, Nicosia, Cyprus Property trading and development 100
S.Z. Eliades Leisure Ltd 51 Stasinos Street, Ayia Paraskevi, Strovolos, CY-2002, Nicosia, Cyprus Land development and operation of a golf resort 70
Auction Yard Ltd 51 Stasinos Street, Ayia Paraskevi, Strovolos, CY-2002, Nicosia, Cyprus Auction company 100
BOC Secretarial Company Ltd 51 Stasinos Street, Ayia Paraskevi, Strovolos, CY-2002, Nicosia, Cyprus Secretarial services 100
Bank of Cyprus Public Company Ltd (branch of BOC PCL) 192 Alexandras Avenue, 11521 Athens, Greece Administration of guarantees and holding of real estate properties n/a
BOC Asset Management Romania S.A. Calea Dorobonti 187B, Sector 1, Bucharest, Romania Collection of the existing portfolio of receivables, including third party collections - In run-down 100
MC Investment Assets Management LLC 19-1 Zvezdnyi building, Moscow, Russia Problem asset management company - In run-down 100
Fortuna Astrum Ltd Internacionalnih Brigada 69, 11104, Grad Beograd, Serbia Problem asset management company - In run-down 100

427

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023

Notes to the Consolidated Financial Statements

50.## 50. Group companies (continued)

In December 2022, the Company incorporated Jinius Ltd, a 100% subsidiary, which has been set up to provide and administrate a Digital Economy Platform. During 2023, the activities of BOC PCL in relation to the Digital Economy Platform were transferred to Jinius Ltd. As at 31 December 2023 Jinius Ltd is a 100% subsidiary of BOC PCL.

In February 2023, the Group proceeded with a restructuring of its investment banking and brokerage activities through the absorption by CISCO of BOC Asset Management Ltd's activities. BOC Asset Management Ltd was subsequently dissolved.

In addition to the above companies, as at 31 December 2023 BOC PCL had 100% shareholding in the companies listed below, whose activity is the ownership and management of immovable property:

Cyprus: Hamura Properties Ltd, Tolmeco Properties Ltd, Pelika Properties Ltd, Cobhan Properties Ltd, Ramendi Properties Ltd, Nalmosa Properties Ltd, Emovera Properties Ltd, Estaga Properties Ltd, Skellom Properties Ltd, Blodar Properties Ltd, Cranmer Properties Ltd, Les Coraux Estates Ltd, Natakon Company Ltd, Oceania Ltd, Dominion Industries Ltd, Ledra Estate Ltd, EuroLife Properties Ltd, Laiki Lefkothea Center Ltd, Labancor Ltd, Joberco Ltd, Zecomex Ltd, Domita Estates Ltd, Memdes Estates Ltd, Kernland Properties Ltd, Jobelis Properties Ltd, Melsolia Properties Ltd, Koralmon Properties Ltd, Spacous Properties Ltd, Soluto Properties Ltd, Solomaco Properties Ltd, Linaland Properties Ltd, Unital Properties Ltd, Neraland Properties Ltd, Wingstreet Properties Ltd, Nolory Properties Ltd, Fitrus Properties Ltd, Lisbo Properties Ltd, Mantinec Properties Ltd, Colar Properties Ltd, Provezaco Properties Ltd, Hillbay Properties Ltd, Forenaco Properties Ltd, Hovita Properties Ltd, Astromeria Properties Ltd, Regetona Properties Ltd, Camela Properties Ltd, Barosca Properties Ltd, Fogland Properties Ltd, Tebasco Properties Ltd, Valecross Properties Ltd, Altco Properties Ltd, Olivero Properties Ltd, Jaselo Properties Ltd, Elosa Properties Ltd, Flona Properties Ltd, Toreva Properties Ltd, Resoma Properties Ltd, Mostero Properties Ltd, Helal Properties Ltd, Pendalo Properties Ltd, Frontyard Properties Ltd, Bonsova Properties Ltd, Thermano Properties Ltd, Venicous Properties Ltd, Lorman Properties Ltd, Eracor Properties Ltd, Rulemon Properties Ltd, Maledico Properties Ltd, Balasec Properties Ltd, Bendolio Properties Ltd, Diafor Properties Ltd, Kartama Properties Ltd, Paramina Properties Ltd, Nouralia Properties Ltd, Resocot Properties Ltd, Soblano Properties Ltd, Talamon Properties Ltd, Weinar Properties Ltd, Zemialand Properties Ltd, Coeval Properties Ltd, Finevo Properties Ltd, Mazima Properties Ltd, Riveland Properties Ltd, Rosalica Properties Ltd, Secretsky Properties Ltd, Senadaco Properties Ltd, Tasabo Properties Ltd, Venetolio Properties Ltd, Zandexo Properties Ltd, Odolo Properties Ltd, Molemo Properties Ltd, Samilo Properties Ltd, Baleland Properties Ltd, Alezia Properties Ltd, Zenoplus Properties Ltd, Enelo Properties Ltd, Monata Properties Ltd, Vertilia Properties Ltd, Amary Properties Ltd, Aparno Properties Ltd, Lomenia Properties Ltd, Midelox Properties Ltd, Montira Properties Ltd, Orilema Properties Ltd, Cramonco Properties Ltd, Carilo Properties Ltd, Olisto Properties Ltd and Philiki Ltd.

Romania: Otherland Properties Dorobanti SRL, Green Hills Properties SRL, Imoreth Properties SRL, Inroda Properties SRL, Zunimar Properties SRL, Allioma Properties SRL and Nikaba Properties SRL.

Further, at 31 December 2023 BOC PCL had 100% shareholding in Stamoland Properties Ltd, Unoplan Properties Ltd, Petrassimo Properties Ltd and Gosman Properties Ltd. The main activities of the above companies are the holding of shares and other investments and the provision of services.

At 31 December 2023 BOC PCL had 100% shareholding in BOC Terra AIF V.C.I. Plc which is a real estate alternative investment fund, currently inactive.

At 31 December 2023 BOC PCL had 100% shareholding in the companies listed below which are reserved to accept property:

Cyprus: Holstone Properties Ltd, Gelimo Properties Ltd, Rifelo Properties Ltd, Avaleto Properties Ltd and Larizemo Properties Ltd.

In addition, BOC PCL holds 100% of the following intermediate holding companies:

Cyprus: Otherland Properties Ltd, Battersee Properties Ltd, Bonayia Properties Ltd, Janoland Properties Ltd, Imoreth Properties Ltd, Inroda Properties Ltd, Zunimar Properties Ltd, Nikaba Properties Ltd, Allioma Properties Ltd, Landanafield Properties Ltd and Hydrobius Ltd.

428 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

50. Group companies (continued)

BOC PCL also holds 100% of the following companies which are inactive:

Cyprus: Laiki Bank (Nominees) Ltd, Paneuropean Ltd, Nelcon Transport Co. Ltd, Canosa Properties Ltd, Hοmirova Properties Ltd and Settle Cyprus Ltd.

Greece: Kyprou Zois (branch of EuroLife Ltd), Kyprou Asfalistiki (branch of General Insurance of Cyprus Ltd), Kyprou Commercial SA and Kyprou Properties SA.

All Group companies are accounted for as subsidiaries using the full consolidation method. All companies listed above have share capital consisting of ordinary shares.

Acquisitions of subsidiaries

During the years ended 31 December 2023 and 2022 there were no acquisitions of subsidiaries.

Dissolution and disposal of subsidiaries

There were no material disposals of subsidiaries during the year ended 31 December 2023.

Salecom Ltd, Romaland Properties Ltd, Trecoda Properties Ltd, Weinco Properties Ltd, Aktilo Properties Ltd, Stormino Properties Ltd, Tavoni Properties Ltd, Ameleto Properties Ltd, Folimo Properties Ltd, Steparco Ltd, Thames Properties Ltd, Edoric Properties Ltd, Finerose Properties Ltd and Cyprialife Ltd were dissolved during the year ended 31 December 2023.

Thelemic Properties Ltd, Arlona Properties Ltd, Tebane Properties Ltd, Fareland Properties Ltd, Sendilo Properties Ltd, Dilero Properties Ltd, Calinora Properties Ltd, Lynoco Properties Ltd, Ofraco Properties Ltd, Asianco Properties Ltd, Nigora Properties Ltd, Bascone Properties Ltd, Calandomo Properties Ltd, Irisa Properties Ltd, Marcozaco Properties Ltd, Alepar Properties Ltd and Nivamo Properties Ltd were disposed of during the year ended 31 December 2023.

As at 31 December 2023, the following subsidiaries were in the process of dissolution or in the process of being struck off: Fantasio Properties Ltd, Demoro Properties Ltd, Bramwell Properties Ltd, Blindingqueen Properties Ltd, Fairford Properties Ltd, Sylvesta Properties Ltd, Battersee Real Estate SRL, Iperi Properties Ltd, Prodino Properties Ltd, Thryan Properties Ltd, Obafemi Holdings Ltd, Birkdale Properties Ltd, CYCMC IV Ltd and Ensolo Properties Ltd.

51. Investments in associates and joint venture

Investments in associates (%) Percentage holding
Aris Capital Management LLC 30.0
Rosequeens Properties Limited 33.3
Fairways Automotive Holdings Ltd 45.0

The carrying values of the investments in associates are considered to be fully impaired and their value has been restricted to zero.

Rosequeens Properties SRL

During the year ended 31 December 2022 the Group disposed of its 33.3% holding in associate company Rosequeens Properties SRL.

Investment in joint venture (%) Percentage holding
Tsiros (Agios Tychon) Ltd 50.0

The carrying value of the investment in the joint venture is considered to be fully impaired and its value has been restricted to zero.

429 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

52. Country by country reporting

Article 89 of CRD IV requires banks to disclose on a consolidated basis the following information for all countries where the Group operates. The table below provides information on the following items of the Group for year 2023:

Country Total operating income/(expense) €000 Average number of employees €000 Profit/(loss) before tax €000 Accounting tax expense on profit/(loss) €000 Corporation tax paid/(refunded) €000 Public subsidies received €000
Cyprus 1,102,643 2,876 565,490 46,319 21,536 -
Russia (4) 1 (285) - - -
Romania (156) - (217) - - -
Greece 326 6 (3,064) - (1,394) -
Total 1,102,809 2,883 561,924 46,319 20,142 -

Total operating income/(expense), profit/(loss) before tax and accounting tax expense on profit/(loss) are prepared on the same basis as the figures reported elsewhere in these financial statements. The activities of Group companies by geographical area are disclosed in Note 50.

Total operating income/(expense): comprises net interest income, net fee and commission income, net foreign exchange gains, net gains on financial instruments, net gains on derecognition of financial assets measured at amortised cost, net insurance result, net gains from revaluation and disposal of investment properties, net gains on disposal of stock of property and other income.

Number of employees: the number of employees has been calculated as the average number of employees, on a quarterly basis, who were employed by the Group during the year ended 31 December 2023.

Profit/(loss) before tax: profit/(loss) before tax represents profits/(losses) after the deduction of inter-segment revenues/(expenses).

Accounting tax expense on profit/(loss): represents the corporation tax expense for the current year and excludes deferred taxes, adjustments in respect of prior years and other tax provisions.

Corporation tax paid/(refunded) includes actual payments made during 2023 for corporation tax (including insurance premium taxes) and Cyprus special defence contribution.

430 BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Notes to the Consolidated Financial Statements

53.# Events after the reporting period

KEDIPES Loan portfolio acquisition

In December 2023, BOC PCL entered into an agreement with Cyprus Asset Management Company ('KEDIPES') to acquire a portfolio of performing and restructured loans with gross book value of approximately €58 million with reference date 31 December 2022 (the 'Transaction'). The Transaction is broadly neutral to the Group's income statement and capital position. Regulatory approvals have been obtained and the Transaction was completed in March 2024.

Distribution in respect of 2023 earnings

The Group, in March 2024, obtained regulatory approval from the European Central Bank for a distribution in respect of 2023 earnings of a total amount of €137 million, comprising a cash dividend of €112 million and a share buyback of ordinary shares of the Company for an aggregate consideration of up to €25 million. Following ECB approval, the Board of Directors of the Company recommended a final cash dividend to shareholders and approved in principle to undertake a buyback of ordinary shares as described below.

Proposed Dividend

The Board of Directors has recommended to shareholders a final dividend of €0.25 per ordinary share in respect of earnings for the year ended 31 December 2023 (totalling €112 million based on the total number of ordinary shares currently outstanding). This is subject to shareholders' approval at the Annual General Meeting in May 2024. The financial statements for the year ended 31 December 2023 do not reflect this dividend, which will be accounted for in shareholders' equity as an appropriation of retained earnings in the year ending 31 December 2024.

Proposed Buyback of ordinary shares

The Board of Directors of the Company have confirmed their intention to undertake a buyback of ordinary shares of the Company in an aggregate consideration amount of up to €25 million and in compliance with the terms of the approval received from the ECB. The financial statements for the year ended 31 December 2023 do not reflect the impact of the proposed share buyback, which will be accounted for as and when shares are repurchased by the Company. Dividends and share buybacks are funded out of distributable reserves.

No other significant non-adjusting events have taken place since 31 December 2023.

Independent auditors’ report to the members of Bank of Cyprus Holdings Public Limited Company

Report on the audit of the financial statements

Opinion

In our opinion, Bank of Cyprus Holdings Public Limited Company’s Consolidated financial statements and Company financial statements (the “financial statements”):

  • give a true and fair view of the Group’s and the Company’s assets, liabilities and financial position as at 31 December 2023 and of the Group’s and Company’s profit and cash flows for the year then ended;
  • have been properly prepared in accordance with International Financial Reporting Standards (“IFRSs”) as adopted by the European Union; and
  • have been properly prepared in accordance with the requirements of the Companies Act 2014 and, as regards the Consolidated financial statements, Article 4 of the IAS Regulation.

We have audited the financial statements, included within the Annual Financial Report 2023 (the “Annual Report”), which comprise:

  • the Consolidated and Company Balance Sheets as at 31 December 2023;
  • the Consolidated Income Statement and Consolidated and Company Statements of Comprehensive Income for the year then ended;
  • the Consolidated and Company Statements of Cash Flows for the year then ended;
  • the Consolidated and Company Statements of Changes in Equity for the year then ended; and
  • the notes to the financial statements, which include a description of the accounting policies.

Our opinion is consistent with our reporting to the Audit Committee.

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (Ireland) (“ISAs (Ireland)”) and applicable law. Our responsibilities under ISAs (Ireland) are further described in the Auditors’ responsibilities for the audit of the financial statements section of our report. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Independence

We remained independent of the Group in accordance with the ethical requirements that are relevant to our audit of the financial statements in Ireland, which includes IAASA’s Ethical Standard as applicable to listed public interest entities, and we have fulfilled our other ethical responsibilities in accordance with these requirements. To the best of our knowledge and belief, we declare that non-audit services prohibited by IAASA’s Ethical Standard were not provided to the Group or the Company. Other than those disclosed in note 15 to the financial statements, we have provided no non-audit services to the Group or the Company in the period from 1 January 2023 to 31 December 2023.

Our audit approach

Overview

Overall materiality
€28.0 million (2022: €16.7 million) - Consolidated financial statements Based on c. 5% of profit before tax (2022: Based on c. 1% of net assets).
€24.1 million (2022: €14.3 million) - Company financial statements Based on c. 1% of net assets.
Performance materiality
€21.0 million (2022: €10.5 million) - Consolidated financial statements.
€18.0 million (2022: €9.3 million) - Company financial statements.
Audit scope
We audited the complete consolidated financial information of Bank of Cyprus Public Company Limited (PCL), which is the main trading entity of the Group and the financial information of Bank of Cyprus Holdings Public Limited Company, which is the holding company of the Group.
Our audit scope addressed in excess of 95% of the Group’s total operating income and the Group’s total assets.

Key audit matters

  • Impairment of loans and advances to customers.
  • Litigation provisions and regulatory and other claims.
  • Valuation of stock of properties.
  • Privileged user access over financial reporting systems.
  • Carrying value of investment in Bank of Cyprus Public Company Limited (Company only).

The scope of our audit

As part of designing our audit, we determined materiality and assessed the risks of material misstatement in the financial statements. In particular, we looked at where the directors made subjective judgements, for example in respect of significant accounting estimates that involved making assumptions and considering future events that are inherently uncertain. As in all of our audits we also addressed the risk of management override of internal controls, including evaluating whether there was evidence of bias by the directors that represented a risk of material misstatement due to fraud.

Key audit matters

Key audit matters are those matters that, in the auditors’ professional judgement, were of most significance in the audit of the financial statements of the current period and include the most significant assessed risks of material misstatement (whether or not due to fraud) identified by the auditors, including those which had the greatest effect on: the overall audit strategy; the allocation of resources in the audit; and directing the efforts of the engagement team. These matters, and any comments we make on the results of our procedures thereon, were addressed in the context of our audit of the financial statements as a whole, and in forming our opinion thereon, and we do not provide a separate opinion on these matters. This is not a complete list of all risks identified by our audit.

| Key audit matter | How our audit addressed the key audit matter We compared, with the assistance of PwC credit risk experts, the forward-looking macroeconomic assumptions used in the base, favourable and adverse scenarios to publicly available information. We also assessed the reasonableness of the adverse and favourable assumptions together with the scenario weightings applied by management. We tested, with the assistance of PwC credit risk experts, the assumptions, inputs and formulas used in the calculation of collective ECL. This included considering the appropriateness of the collective ECL model design and challenging the assumptions used (e.g., Exposure at Default, Loss Given Default and Probability of Default), and the appropriateness of the segmentation employed. We built an ECL calculator model which mathematically checked the calculation of collective ECL. We evaluated the Group’s individual loan impairment assessments for a sample of Stage 3 exposures for compliance with the Group’s policies, developments during 2023 and compliance with IFRS 9 requirements; significant data inputs were tested with reference to appropriate supporting documentation, such as collateral valuations and Land Registry records.

434 Key audit matter How our audit addressed the key audit matter

We evaluated the appropriateness of the Group’s disclosures particularly in relation to significant judgements and estimates. We concluded that the methodologies and judgements used by management in determining the impairment of loans and advances to customers were reasonable and the disclosures made in relation to these matters in the Consolidated financial statements were appropriate.

Litigation provisions and regulatory and other claims

Refer to Note 2.35 “Provisions for pending litigations, claims, regulatory and other matters” within Note 2 “Summary of accounting policies”, Note 5.4 “Provisions for pending litigation, claims, regulatory and other matters” within Note 5 “Significant and other judgements, estimates and assumptions” and Note 38 “Provision for pending litigations, claims, regulatory and other matters”.

The Group is subject to various legal claims, investigations and other proceedings. Provisions for pending litigation, claims, regulatory and other matters amounted to €132 million as at 31 December 2023. Management together with the Group’s compliance and legal departments and, where necessary, the risk management department, review all existing and potential legal cases, prepare an assessment of potential outcomes for cases assessed individually and collectively, and evaluate the probability of economic outflow from the Group.

We have determined this to be a key audit matter as the recognition and measurement of provisions in respect of pending litigation, claims, regulatory and other matters requires a significant level of judgement by management. The judgements relate to the probability of obligating events requiring an outflow of resources to settle the obligation and the estimation of the extent of any related economic outflow.

We obtained an understanding of and evaluated the design of controls relevant to the recognition and measurement of litigation provisions and regulatory and other claims. We tested the operating effectiveness of controls we wished to rely on. We tested a risk based sample of management’s assessment of individual cases, including whether an economic outflow was assessed as probable. We assessed management’s proposed provisions against information contained in case files and information obtained from external legal advisors. Where deemed necessary, we confirmed case facts and judgements directly with external legal advisors. For a sample of cases where economic outflow was assessed as probable by management, and therefore a provision recorded, we recalculated the provision and performed sensitivity analysis on key assumptions used by management. We understood the basis of management’s collective provisions, in circumstances where these are applied, assessed the key assumptions used by reference to past experience and recalculated provisions booked. We inspected the minutes of meetings of the board of directors and certain of its committees for evidence of any unidentified legal cases or relevant developments in current cases, including the minutes of the Settlement of Legal Cases Committee. We inspected regulatory correspondence and further inquired with the compliance department about known existing circumstances of possible non-compliance with any regulatory requirements. We evaluated whether the disclosures made addressed significant uncertainties and assessed their adequacy against the relevant accounting standards for both provisions and contingencies as at 31 December 2023.

435 Key audit matter How our audit addressed the key audit matter

Based on evidence obtained, while noting the inherent uncertainty in such matters, we concluded that the recorded provisions for pending litigation, claims, regulatory and other matters were reasonable and the disclosures made in relation to these matters in the Consolidated financial statements were appropriate.

Valuation of stock of properties

Refer to Note 2.28 “Stock of property”, within Note 2 “Summary of accounting policies”, Note 5.3 “Stock of property - estimation of net realisable value” within Note 5 “Significant and other judgements, estimates and assumptions” and Note 27 “Stock of property”.

The Group has acquired a significant number of properties as a result of restructuring agreements with customers. These properties are accounted for as stock of property and measured at the lower of their cost or net realisable value in accordance with IAS 2. Valuations obtained from external valuers and the holding periods for assets are key inputs to determine the appropriate carrying value.

We determined this to be a key audit matter in light of the large volume of properties held, the carrying value of these properties of €826 million at 31 December 2023 and the uncertainty around market conditions when estimating the carrying amount.

We understood and evaluated the design of the overall control framework relevant to repossessed properties and tested the operating effectiveness of key controls around their valuation. We focused on the key inputs and assumptions underlying the valuation of the properties. We evaluated the competence, capability and objectivity of management’s external experts (property valuers). For a sample of external valuation reports, we assessed the methodology and assumptions used with the assistance of PwC valuation experts, where relevant. We tested the accuracy of the application by management of illiquidity discounts for a sample of properties held at year end. For a sample of properties acquired during the year, we tested ‘cost’ by reference to signed ‘debt-for-asset’ agreements entered into with borrowers, and we tested the ‘net realisable value’ at year end by reference to external valuation reports. We performed look-back procedures by comparing the price achieved for disposals during 2023 to the carrying values for those assets at 31 December 2022. We evaluated whether the disclosures address significant judgements and estimates and assessed their adequacy against the relevant accounting standards. We concluded that the judgements and estimates used by management in determining the carrying amount of stock of property were reasonable and the disclosures made in relation to these matters in the Consolidated financial statements were appropriate.

436 Key audit matter How our audit addressed the key audit matter

Privileged user access over financial reporting systems

Refer to Section 3.4 “Audit Committee” in the Corporate Governance Report.

The Group’s financial reporting is heavily reliant on IT systems which have been in place for a number of years and which are inherently complex, thereby creating an elevated risk to financial reporting. The Group relies on privileged user access controls which are critical to ensuring that changes to applications and underlying data are made in an appropriate manner and to mitigate the risk of potential fraud or error.

We determined privileged user access to be a key audit matter as our audit approach relies on IT dependent controls and data.

With the assistance of PwC IT audit specialists, we obtained an understanding of the Group’s IT environment and evaluated the design and tested the operating effectiveness of those IT General Controls (ITGCs) on IT systems that support financial reporting. Where deficiencies in privileged user access controls were identified, we sought to identify and test other compensating controls. Where compensating controls or other mitigating factors and circumstances were not identified, we performed additional audit procedures in respect of user access rights.

Specifically, we:
* Extracted user access listings directly from the production environment of relevant IT applications, along with their supporting IT infrastructure to test the completeness of access rights within the Group’s user access tool that supports the management of user access, for the provision, deprovision, and recertification of privileged access;
* Extracted the list of privileged users on the Group’s data warehouse and considered the appropriateness of access during 2023;
* Extracted the list of developers from the production IT systems and release tools for those applications where system functionality is managed in-house and considered the appropriateness of developer access; and
* Considered the authentication controls of applications and supporting IT infrastructure to assess compliance with the Group’s password policy requirements.

After evaluating the results of these additional audit procedures, where necessary, our team performed further audit procedures such that we concluded that any residual audit risk was reduced to an acceptable level.# Key audit matter

How our audit addressed the key audit matter

Carrying value of investment in Bank of Cyprus Public Company Limited (Company only)

Refer to Note 2.3 “Investment in subsidiaries” within Note 2 “Summary of accounting policies”, Note 3 “Significant accounting estimates, judgements and assumptions”, Note 7 “Investment in subsidiaries” to the Company financial statements. The carrying value of the investment in subsidiaries exceeded the market capitalisation of Bank of Cyprus Holdings Public Limited Company at 31 December 2023. Having completed an impairment test, the directors have determined that the recoverable amount of the investment, using a value-in-use approach (which is considered to be higher than fair value less costs to sell), exceeded the carrying value and a partial writeback of previous impairment provisions of €573 million was recognised. We considered this to be a key audit matter due to the judgement associated with the assessment of the recoverable amount of the investment at 31 December 2023 including, in particular, the expected cash flows, the Cost of Equity and the terminal value calculations.

We assessed the forecasts of expected cash flows included in management’s value in use calculations at 31 December 2023 for consistency with the Group’s recent trading performance and detailed Financial Plan. We considered management’s calculation of the estimated Cost of Equity by reference to external sources used by management. We reperformed management’s terminal value calculation and considered the appropriateness of the long term growth rate used by reference to external forecasts for the Cypriot economy as at 31 December 2023. We concluded that the impairment assessment in respect of the investment in Bank of Cyprus PCL and the disclosures made in the financial statements are reasonable.

How we tailored the audit scope

We tailored the scope of our audit to ensure that we performed enough work to be able to give an opinion on the financial statements as a whole, taking into account the structure of the Group, the accounting processes and controls, and the industry in which the Group operates. Bank of Cyprus Public Company Limited is the main trading entity of the Group and prepares Consolidated financial statements which consolidate all other subsidiaries of the Group.

In establishing the overall approach to scoping the Group audit engagement, we determined the type of work that needed to be performed by legal entity. The Group team was responsible for the scope and direction of the audit. In determining our audit scope, we considered the nature and extent of audit work that needed to be performed by us, as the Irish Group engagement team and PwC Cyprus, as component auditors. Where the work was performed by PwC Cyprus component auditors, we determined the level of involvement the Group team needed to have to be able to conclude whether sufficient appropriate audit evidence had been obtained as a basis for our opinion on the Consolidated financial statements as a whole.

For the Consolidated financial statements, an audit of the full financial information of Bank of Cyprus Public Company Limited was performed as this accounts for in excess of 95% of the Group’s total operating income and the Group’s total assets. The nature and extent of audit procedures were determined by our risk assessment.

Materiality

The scope of our audit was influenced by our application of materiality. We set certain quantitative thresholds for materiality. These, together with qualitative considerations, helped us to determine the scope of our audit and the nature, timing and extent of our audit procedures on the individual financial statement line items and disclosures and in evaluating the effect of misstatements, both individually and in aggregate on the financial statements as a whole.

Based on our professional judgement, we determined materiality for the financial statements as a whole as follows:

Consolidated financial statements Company financial statements
Overall materiality €28.0 million (2022: €16.7 million). €24.1 million (2022: €14.3 million).
How we determined it c. 5% of profit before tax (2022: c. 1% of net assets). c. 1% of net assets.

Rationale for benchmark applied

We applied this benchmark because in our view, this is a metric against which the recurring performance of the Group is commonly measured by its shareholders to assess its performance. In the prior year, we calculated materiality based on c. 1% of net assets. Given that the volatility in profit/loss before tax experienced for a number of years due to elevated impairment charges and losses arising from exceptional activities are no longer a material part of the Income Statement, Profit before tax is now considered a more appropriate benchmark. The Company is a holding Company. Consequently, we consider that net assets is the most relevant measure to reflect the nature of its activities and transactions.

We use performance materiality to reduce to an appropriately low level the probability that the aggregate of uncorrected and undetected misstatements exceeds overall materiality. Specifically, we use performance materiality in determining the scope of our audit and the nature and extent of our testing of account balances, classes of transactions and disclosures, for example in determining sample sizes. Our performance materiality was 75% of overall materiality, amounting to €21.0 million (Group audit) and €18.0 million (Company audit). In determining the performance materiality, we considered a number of factors - the history of misstatements, risk assessment and aggregation risk and the effectiveness of controls - and concluded that an amount at the upper end of our normal range was appropriate.

We agreed with the Audit Committee that we would report to them misstatements identified during our audit above €1.4 million (Group audit) (2022: €0.8 million) and €1.2 million (Company audit) (2022: €0.7 million) as well as misstatements below that amount that, in our view, warranted reporting for qualitative reasons.

Conclusions relating to going concern

Our evaluation of the directors’ assessment of the Group and Company’s ability to continue to adopt the going concern basis of accounting included:

  • Performing a risk assessment to identify factors that could impact the going concern assessment.
  • Considering the Group’s 4 year Financial Plan approved by the Board in February 2024. In evaluating management’s base case forecasts and alternative stress scenarios we considered the Group’s model used to develop projected future operating results and the underlying assumptions. We also considered the Group’s financial position, historic performance, its past record of achieving strategic objectives and management’s assessment of the likely impact on financial performance, capital and liquidity for a period of 12 months from the date on which the financial statements are authorised for issue.
  • Reading correspondence with the relevant regulators with regards to regulatory capital and liquidity requirements of the Group, including in respect of the ECB’s Supervisory Review and Evaluation Process.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the Group’s or the Company’s ability to continue as a going concern for a period of at least twelve months from the date on which the financial statements are authorised for issue. In auditing the financial statements, we have concluded that the directors’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate. However, because not all future events or conditions can be predicted, this conclusion is not a guarantee as to the Group’s or the Company’s ability to continue as a going concern.

In relation to the Company’s reporting on how it has applied the UK Corporate Governance Code, we have nothing material to add or draw attention to in relation to the directors’ statement in the financial statements about whether the directors considered it appropriate to adopt the going concern basis of accounting. Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Reporting on other information

The other information comprises all of the information in the Annual Report other than the financial statements and our auditors’ report thereon. The directors are responsible for the other information. Our opinion on the financial statements does not cover the other information and, accordingly, we do not express an audit opinion or, except to the extent otherwise explicitly stated in this report, any form of assurance thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit, or otherwise appears to be materially misstated. If we identify an apparent material inconsistency or material misstatement, we are required to perform procedures to conclude whether there is a material misstatement of the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report based on these responsibilities.

With respect to the Directors’ Report, we also considered whether the disclosures required by the Companies Act 2014 (excluding the information included in the “Non Financial Statement” as defined by that Act on which we are not required to report) have been included.Based on the responsibilities described above and our work undertaken in the course of the audit, ISAs (Ireland) and the Companies Act 2014 require us to also report certain opinions and matters as described below.

  • In our opinion, based on the work undertaken in the course of the audit, the information given in the Directors’ Report (excluding the information included in the “Non Financial Statement” on which we are not required to report) for the year ended 31 December 2023 is consistent with the financial statements and has been prepared in accordance with the applicable legal requirements.
  • Based on our knowledge and understanding of the Group and Company and their environment obtained in the course of the audit, we did not identify any material misstatements in the Directors’ Report (excluding the information included in the “Non Financial Statement” on which we are not required to report).
  • In our opinion, based on the work undertaken in the course of the audit of the financial statements,
    • the description of the main features of the internal control and risk management systems in relation to the financial reporting process; and
    • the information required by Section 1373(2)(d) of the Companies Act 2014;
      included in the Corporate Governance Statement, is consistent with the financial statements and has been prepared in accordance with section 1373(2) of the Companies Act 2014.
  • Based on our knowledge and understanding of the Company and its environment obtained in the course of the audit of the financial statements, we have not identified material misstatements in the description of the main features of the internal control and risk management systems in relation to the financial reporting process and the information required by section 1373(2)(d) of the Companies Act 2014 included in the Corporate Governance Statement.
  • In our opinion, based on the work undertaken during the course of the audit of the financial statements, the information required by section 1373(2)(a),(b),(e) and (f) of the Companies Act 2014 and regulation 6 of the European Union (Disclosure of Non-Financial and Diversity Information by certain large undertakings and Groups) Regulations 2017 is contained in the Corporate Governance Statement.

Corporate Governance Statement

As a result of the directors voluntary reporting we are required by ISAs (Ireland) to review the directors’ statements in relation to going concern, longer-term viability and that part of the Corporate Governance Statement relating to the Company’s compliance with the provisions of the UK Corporate Governance Code and the Irish Corporate Governance Annex (the “Code”) specified for our review. Our additional responsibilities with respect to the Corporate Governance Statement as other information are described in the Reporting on other information section of this report.

Based on the work undertaken as part of our audit, we have concluded that each of the following elements of the Corporate Governance Statement is materially consistent with the financial statements and our knowledge obtained during the audit and we have nothing material to add or draw attention to in relation to:

  • The directors’ confirmation that they have carried out a robust assessment of the emerging and principal risks;
  • The disclosures in the Annual Report that describe those principal risks, what procedures are in place to identify emerging risks and an explanation of how these are being managed or mitigated;
  • The directors’ statement in the financial statements about whether they considered it appropriate to adopt the going concern basis of accounting in preparing them, and their identification of any material uncertainties to the Group’s and Company’s ability to continue to do so over a period of at least twelve months from the date of approval of the financial statements;
  • The directors’ explanation as to their assessment of the Group’s and Company’s prospects, the period this assessment covers and why the period is appropriate; and
  • The directors’ statement as to whether they have a reasonable expectation that the Company will be able to continue in operation and meet its liabilities as they fall due over the period of its assessment, including any related disclosures drawing attention to any necessary qualifications or assumptions.

Our review of the directors’ statement regarding the longer-term viability of the Group was substantially less in scope than an audit and only consisted of making inquiries and considering the directors’ process supporting their statement; checking that the statement is in alignment with the relevant provisions of the UK Corporate Governance Code; and considering whether the statement is consistent with the financial statements and our knowledge and understanding of the Group and Company and their environment obtained in the course of the audit.

In addition, based on the work undertaken as part of our audit, we have concluded that each of the following elements of the Corporate Governance Statement is materially consistent with the financial statements and our knowledge obtained during the audit:

  • The directors’ statement that they consider the Annual Report, taken as a whole, is fair, balanced and understandable, and provides the information necessary for the members to assess the Group’s and Company’s position, performance, business model and strategy;
  • The section of the Annual Report that describes the review of effectiveness of risk management and internal control systems; and
  • The section of the Annual Report describing the work of the Audit Committee.

We have nothing to report in respect of our responsibility to report when the directors’ statement relating to the Company’s compliance with the Code does not properly disclose a departure from a relevant provision of the Code specified under the Listing Rules for review by the auditors.

Responsibilities for the financial statements and the audit

Responsibilities of the directors for the financial statements

As explained more fully in the Statement of Directors’ Responsibilities set out on page 48, the directors are responsible for the preparation of the financial statements in accordance with the applicable framework and for being satisfied that they give a true and fair view. The directors are also responsible for such internal control as they determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the directors are responsible for assessing the Group’s and the Company’s ability to continue as a going concern, disclosing as applicable, matters related to going concern and using the going concern basis of accounting unless the directors either intend to liquidate the Group or the Company or to cease operations, or have no realistic alternative but to do so.

Auditors’ responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditors’ report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (Ireland) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud, is detailed below.

Based on our understanding of the Group and industry, we identified that the principal risks of non-compliance with laws and regulations related to breaches of banking laws and regulations, and we considered the extent to which non-compliance might have a material effect on the financial statements. We also considered those laws and regulations that have a direct impact on the preparation of the financial statements such as the Companies Act 2014 and relevant tax legislation. We evaluated management’s incentives and opportunities for fraudulent manipulation of the financial statements (including the risk of override of controls), and determined that the principal risks were related to the potential for management bias through judgement and assumptions in significant accounting estimates and manual journal entries being recorded in order to affect reported performance.

Audit procedures performed by the engagement team included:

  • Enquiries of management as to any known or suspected instances of non-compliance with laws and regulations or fraud.
  • Inspection of relevant reports presented to and minutes of meetings of the board of directors and of its principal committees;
  • Inspection of key regulatory correspondence;
  • Challenging assumptions and judgements made by management in their significant accounting estimates, particularly in relation to the key audit matters;
  • Incorporating an element of unpredictability into the nature, timing and/or extent of our testing; and
  • Applying risk-based criteria to journal entries posted in the audit period to determine journal entries for testing purposes.

There are inherent limitations in the audit procedures described above. We are less likely to become aware of instances of non-compliance with laws and regulations that are not closely related to events and transactions reflected in the financial statements.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Company Financial Statements for the year ended 31 December 2023

445

Contents

Page

Company Statement of Comprehensive Income .................................................................................................... 446
Company Balance Sheet ..................................................................................................................................... 447
Company Statement of Changes in Equity ............................................................................................................ 448
Company Statement of Cash Flows ..................................................................................................................... 449
Notes to the Company Financial Statements ..................................................................................................... 450-463

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Company Statement of Comprehensive Income for the year ended 31 December 2023

446

Notes 2023 €000 2022 €000
Income
Income from equity instruments 8 27,339 27,500
Income from debt instruments 8 19,875 19,875
Total income from investments 47,214 47,375
Dividend income from subsidiary 17 22,310 -
Other income 4 13,153 7,752
Total income 82,677 55,127
Administrative and other operating expenses 5 (5,700) (7,431)
76,977 47,696
Interest expense on subordinated liabilities 14 (20,318) (20,318)
Finance costs (531) (429)
Reversal of/(charge for) credit losses on financial instruments 8 3,073 (3,134)
Reversal of impairment of investment in subsidiary 7 573,405 168,678
Profit before tax 632,606 192,493
Tax 6 (42) (341)
Profit after tax for the year 632,564 192,152
Other comprehensive income (OCI)
OCI not to be reclassified in the income statement in subsequent periods
Fair value reserve (equity instruments)
Net gains/(losses) on investments in equity instruments measured at fair value through OCI (FVOCI) 8 27,915 (24,288)
Total OCI not to be reclassified in the income statement in subsequent periods 27,915 (24,288)
Other comprehensive income/(loss) for the year 27,915 (24,288)
Total comprehensive income for the year 660,479 167,864

The notes on pages 450 to 463 form an integral part of these Company financial statements.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Company Balance Sheet as at 31 December 2023

447

Notes 2023 €000 2022 €000
Assets
Non-current assets
Investment in subsidiaries 7 2,173,000 1,599,002
Investments 8 537,357 513,188
2,710,357 2,112,190
Current assets
Cash at bank 9 1,965 -
Other assets 10 103 72
Receivables from related parties 10 843 3,735
2,911 3,807
Total assets 2,713,268 2,115,997
Equity and liabilities
Equity and reserves
Share capital 11 44,620 44,620
Share premium 11 594,358 594,358
Revaluation and other reserves 13 15,659 (6,032)
Retained earnings 12 1,531,055 951,671
Equity attributable to the owners of the Company 2,185,692 1,584,617
Other equity instruments 11 220,000 220,000
Total equity 2,405,692 1,804,617
Non-current liabilities
Subordinated liabilities 14 302,550 302,104
Current liabilities
Bank overdraft 9 1,339 8,390
Other payables 15 3,687 884
Payables to related parties 17(v) - 2
5,026 9,276
Total liabilities 307,576 311,380
Total liabilities and equity 2,713,268 2,115,997

28 March 2024

The notes on pages 450 to 463 form an integral part of these Company financial statements.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Company Statement of Changes in Equity for the year ended 31 December 2023

448

Share capital (Note 11) Share premium (Note 11) Retained earnings (Note 12) Financial instruments fair value reserve (Note 8) Other reserves (Note 13) Total equity attributable to the owners of the Company Other equity instruments (Note 11) Total equity
€000 €000 €000 €000 €000 €000 €000 €000 €000
Balance at 1 January 2022 44,620 594,358 792,002 17,934 - 1,448,914 220,000 1,668,914
Profit after tax for the year - - 192,152 - - 192,152 - 192,152
Other comprehensive loss after tax for the year - - - (24,288) - (24,288) - (24,288)
Total comprehensive income after tax for the year - - 192,152 (24,288) - 167,864 - 167,864
Payment of coupon to AT1 holders (Note 11) - - (27,500) - - (27,500) - (27,500)
Defence contribution - - (4,983) - - (4,983) - (4,983)
Share - based benefits - cost (Note 13) - - - - 322 322 - 322
Balance at 31 December 2022/1 January 2023 44,620 594,358 951,671 (6,354) 322 1,584,617 220,000 1,804,617
Profit after tax for the year - - 632,564 - - 632,564 - 632,564
Other comprehensive income after tax for the year - - - 27,915 - 27,915 - 27,915
Total comprehensive income after tax for the year - - 632,564 27,915 - 660,479 - 660,479
Dividends (Note 18) - - (22,310) - - (22,310) - (22,310)
Payment of coupon to AT1 holders (Note 11) - - (27,339) - - (27,339) - (27,339)
Share - based benefits – cost (Note 13) - - - - 595 595 - 595
Issue of other equity instruments (Note 11) - - (3,530) - - (3,530) 220,000 216,470
Repurchase of other equity instruments (Note 11) - - (6,820) - - (6,820) (220,000) (226,820)
Transfer to Retained Earnings - - 6,819 (6,819) - - - -
Balance at 31 December 2023 44,620 594,358 1,531,055 14,742 917 2,185,692 220,000 2,405,692

The notes on pages 450 to 463 form an integral part of these Company financial statements.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Company Statement of Cash Flows for the year ended 31 December 2023

449

Notes 2023 €000 2022 €000
Cash flows from operating activities
Profit before tax 632,606 192,493
Adjustments for:
Income from equity instruments 8 (27,339) (27,500)
Income from debt instruments 8 (19,875) (19,875)
Dividend income from subsidiary 17 (22,310) -
(Reversal of)/charge for credit losses of financial instruments 8 (3,073) 3,134
Interest expense on subordinated liabilities 14 20,318 20,318
Reversal of impairment of investment in subsidiary 7 (573,405) (168,678)
6,922 (108)
Changes in working capital:
Other assets (31) (17)
Receivables from related parties 10 2,892 (3,400)
Other payables 15 838 283
Payables to related parties 17 - 2
Tax paid (40) (25)
Net cash flows from/(used in) operating activities 10,581 (3,265)
Cash flows from investing activities
Income received from equity instruments 8 27,339 27,500
Purchase of other equity instruments 8 (220,000) -
Proceeds from redemption of other equity instruments 8 226,820 -
Income received from debt instruments 8 19,875 19,875
Dividend income received 17 22,310 -
Net cash flows from investing activities 76,344 47,375
Cash flows from financing activities
Payment of AT1 coupon 11 (27,339) (27,500)
Payment of defence contribution - (4,983)
Payment of interest on subordinated liabilities 14 (19,875) (19,875)
Issue of other equity instruments (net of transaction costs) 11 216,470 -
Repurchase of other equity instruments 11 (226,820) -
Dividends paid (20,345) -
Net cash flows used in financing activities (77,909) (52,358)
Net increase/(decrease) in cash and cash equivalents 9,016 (8,248)
Cash and cash equivalents:
At beginning of the year (8,390) (142)
At end of the year 9 626 (8,390)

The notes on pages 450 to 463 form an integral part of these Company financial statements.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Notes to the Company Financial Statements

450

1. Corporate information

Bank of Cyprus Holdings Public Limited Company (the ‘Company’) was incorporated in Ireland on 11 July 2016, as a public limited company under company number 585903 in accordance with the provisions of the Companies Act 2014 of Ireland (Companies Act 2014). Its registered office is 10 Earlsfort Terrace, Dublin 2, D02 T380, Ireland.

The Company owns 100% of the share capital of Bank of Cyprus Public Company Limited (BOC PCL) whose principal activities, together with BOC PCL’s subsidiaries, involve the provision of banking services, financial services, insurance services and the management and disposal of property predominately acquired in exchange of debt. The Board of Directors does not expect that the Company’s activities will change in the foreseeable future. The Company is tax resident in Cyprus.

The Bank of Cyprus Holdings Group (the ‘Group’) comprises the Company, its subsidiary BOC PCL and the subsidiaries of BOC PCL. The shares of the Company are listed and trading on the London Stock Exchange (LSE) and the Cyprus Stock Exchange (CSE).

The Company financial statements are available at the Company’s registered office (at 10 Earlsfort Terrace, Dublin 2, D02 T380, Ireland) and on the Group’s website http://www.bankofcyprus.com (Group/Investor Relations/Financial Results).

Company financial statements

The Company financial statements for the year ended 31 December 2023 were authorised for issue by a resolution of the Board of Directors on 28 March 2024. The financial statements are available at the Company’s registered office and on the Group’s website.

The Company financial statements are originally issued in English. The Greek translation of the Company financial statements will be available on the Group’s website by 5 April 2024. In case of a difference or inconsistency between the English document and the Greek document, the English document prevails.

2. Summary of accounting policies

2.1 Basis of preparation

The Company financial statements have been prepared in accordance with International Financial Reporting Standards (IFRSs) as adopted by the European Union (EU) and with those parts of the Companies Act 2014 applicable to companies reporting under IFRSs.

Presentation of the Company financial statements

The Company financial statements are presented in Euro (€) and all amounts are rounded to the nearest thousand, except where otherwise indicated. A comma is used to separate thousands and a dot is used to separate decimals.

2.2 Going concern

The going concern assessment of the Company is consistent with the going concern assessment of the Group, which is presented in Note 3 of the consolidated financial statements of the Group for the year ended 31 December 2023.# BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY

Annual Financial Report 2023

Notes to the Company Financial Statements

451

2. Summary of accounting policies (continued)

2.3 Changes in accounting policies and disclosures (continued)

Investment in subsidiaries

The Company periodically evaluates the recoverability of the investment in subsidiaries whenever indicators of impairment are present. Indicators of impairment include items such as declines in revenues, earnings or cash flows of the subsidiary or material adverse changes in the economic or political stability of the country in which the subsidiary operates, which may indicate that the carrying amount of the subsidiary is not recoverable. If facts and circumstances indicate that the investment in subsidiary may be impaired, the Company determines the recoverable amount of the investment in subsidiary as the higher of its fair value less costs to sell and its value-in-use. Value-in-use is calculated by estimating the future cash inflows and outflows to be derived from continuing use of the asset and applying the appropriate discount rate. If the recoverable amount is lower than the carrying value of the subsidiary, an impairment loss is recognised equal to the excess of the carrying value over the recoverable amount. In the cases where the recoverable amount is higher than the carrying value of the subsidiary, that increase is recognised by the Company as a reversal of the impairment loss recognised in prior periods, to the extent that the increased carrying amount attributable to the reversal of the impairment does not exceed the carrying amount that would have been determined had no impairment loss been recognised in prior years. Further details on the determination of the recoverable amount of the investment in subsidiary are disclosed in Note 7.

The accounting policies adopted are consistent with those of the previous financial year. The adoption of new and amended standards and interpretations as explained in Note 2.2 of the consolidated financial statements of the Group for the year ended 31 December 2023, did not have an impact on the Company financial statements.

3. Significant accounting estimates, judgements and assumptions

The preparation of the Company financial statements requires the Company’s Board of Directors and management to make judgements, estimates and assumptions that can have a material impact on the amounts recognised in the Company financial statements and the accompanying disclosures, as well as the disclosures of contingent liabilities. Uncertainty about these assumptions and estimates could result in outcomes that require a material adjustment to the carrying amount of assets or liabilities affecting future periods. The Board of Directors has made the following judgements and estimations:

Fair value of investments

The best evidence of fair value is a quoted price in an actively traded market. If the market for a financial instrument is not active, a valuation technique is used. The majority of valuation techniques employed by the Company use only observable market data and so the reliability of the fair value measurement is relatively high. However, certain financial instruments are valued on the basis of valuation techniques that feature one or more significant inputs that are not observable. Valuation techniques that rely on non-observable inputs require a higher level of management judgement to calculate a fair value than those based wholly on observable inputs. Valuation techniques used to calculate fair values include comparisons with similar financial instruments for which market observable prices exist, discounted cash flow analysis and other valuation techniques commonly used by market participants. Valuation techniques incorporate assumptions that other market participants would use in their valuations, including assumptions about interest rate yield curves, exchange rates, volatilities and default rates. When valuing instruments by reference to comparable instruments, management takes into account the maturity, structure and rating of the instrument with which the position held is being compared. The Company only uses models with unobservable inputs for the valuation of certain unquoted equity investments. In these cases, estimates are made to reflect uncertainties in fair values resulting from a lack of market data inputs, for example, as a result of illiquidity in the market. Inputs into valuations based on unobservable data are inherently uncertain because there is little or no current market data available from which to determine the level at which an arm’s length transaction would occur under normal business conditions. Unobservable inputs are determined based on the best information available. Further details on the Company’s fair value of assets and liabilities are disclosed in Note 16.

452

3. Significant accounting estimates, judgements and assumptions (continued)

Impairment review of its subsidiary undertaking

The Company carries its investment in its subsidiary undertaking at cost less impairment and reviews whether there is any indication of impairment at each reporting date. Impairment testing involves comparing the carrying value of the investment to its recoverable amount. The recoverable amount is the higher of the investment’s fair value less costs to sell or its value-in-use. If the recoverable amount is higher than the carrying value of the investment, that increase is recognised by the Company as a reversal of the impairment loss recognised in prior periods as explained in Note 2.3. Further details on the Company’s key estimates for the recoverable amount of the investment in subsidiary are disclosed in Note 7.

4. Other income

2023 2022
€000 €000
Management consultancy services (Note 17 (ii)) 1,170 1,314
Reimbursement of expenses and fees (Note 17 (ii)) 11,983 6,438
13,153 7,752

5. Administrative and other operating expenses

2023 2022
€000 €000
Directors’ fees (including employer’s contributions) (Note 17 (iv)) 1,108 1,247
Insurance 1,357 1,845
Consultancy and other professional fees 2,142 3,745
Stock exchange fees 680 298
Audit fees 260 253
Other expenses 153 43
5,700 7,431

The Company did not employ any staff during the years 2023 and 2022.

Fees to the independent auditors of the Company for the audit and other professional services provided both in Cyprus and overseas are presented in the table below:

PwC Ireland PwC Network firms
2023 2022
€000 €000
Audit of the individual and the Group financial statements 37 35
Other assurance services 35 -
Tax advisory services - -
35 86
35 267

Amounts above are exclusive of VAT.

453

6. Tax

The reconciliation between the income tax expense and the profit before tax as estimated using the current income tax rates is set out below:

2023 2022
€000 €000
Profit before tax 632,606 192,493
Income tax at the normal tax rates in Cyprus 79,076 24,061
Income tax effect of:
- expenses not deductible for income tax purposes 687 813
- income not subject to income tax (76,346) (21,118)
- other allowable deductions (3,417) (3,438)
- other tax charges 318 42
Prior years’ tax adjustments 42 341
341
Income tax in Cyprus is calculated at the rate of 12.5% on taxable income (2022: 12.5%).

On 22 December 2022, the European Commission approved Directive 2022/2523 which provides for a minimum effective tax rate of 15% for the global activities of large multinational groups (Pillar Two tax). The Directive that follows closely the OECD Inclusive Framework on Base Erosion and Profit Shifting should be transposed by the Member States throughout 2023, entering into force on 1 January 2024. In Cyprus, the legislation has not been substantively enacted at the balance sheet date, however it is expected to be enacted within 2024. The Group expects to be in scope of the draft legislation and has performed an initial assessment of the potential impact of Pillar Two income taxes and is currently estimated to be in the range of up to 2% of profit before tax. However, the actual impact will depend on the Group’s consolidated income statement variables at the time of implementation. Because of the calculation complexity resulting from these rules and as the final legislation has yet to be implemented, the effects of this reform are still being examined and the Group will further refine the quantification in view of the first accounting recognition of the additional tax charge in the Group’s consolidated accounts in 2024.

7. Investment in subsidiaries

2023 2022
€000 €000
1 January 1,599,002 1,430,000
Increase – share-based payment (Note 13) 595 322
Reversal of impairment of investment in subsidiary 573,405 168,678
(Transfer)/incorporation of subsidiary (2) 2
31 December 2,173,000 1,599,002
Company Activities Percentage holding % €000 €000
31 December 2023
Bank of Cyprus Public Company Ltd Commercial bank 100 2,173,000 1,599,000
Jinius Ltd Provision and management of a digital platform - - 2

The investment in BOC PCL represents a 100% investment in the share capital of BOC PCL, a company registered in Cyprus and its activities are presented in Note 1.Its registered office is at 51 Stasinos Street, 2002, Strovolos, Nicosia, Cyprus.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Notes to the Company Financial Statements
454

  1. Investment in subsidiaries (continued)

In December 2022 the Company incorporated Jinius Ltd, a 100% subsidiary, which has been set up to provide and administrate a digital economy platform. As at 31 December 2022 this subsidiary was inactive. During the year ended 31 December 2023, the Company transferred its 100% shareholding in Jinius Ltd to BOC PCL.

As at 31 December 2023, the Company performed an assessment of the carrying value of the investment in BOC PCL resulting in a partial reversal of previously recognised impairment loss of €573,405 thousand (2022: partial reversal of previously recognised impairment loss of €168,678 thousand). The assessment involved the determination of the recoverable amount of the investment in subsidiary as the higher of its fair value less costs to sell and the value-in-use (VIU). Compared with 31 December 2022, the VIU exceeded the carrying value by €573,405 thousand. The increase in VIU was principally due to the impact from BOC PCL’s actual performance, which was better than previous estimates and revisions to management's best estimates of BOC PCL’s future earnings in the short to medium term.

In future periods, the VIU may increase or decrease depending on the effect of changes to model inputs. The main model inputs are described below and are based on factors observed at year-end. The factors that could result in a change in the VIU and an impairment include a short-term underperformance by BOC PCL, a change in regulatory capital requirements or an increase in uncertainty regarding the macroeconomic conditions and future performance of BOC PCL, resulting in a lower forecast of future asset growth or profitability. An increase in the discount rate could also result in a reduction of VIU and an impairment.

To determine the VIU of the investment in subsidiary, the future cash flows to be derived from continuing use of the asset were estimated with the use of a dividend discount model. For the assessment as at 31 December 2023, projections until the end of 2027 were considered in line with the Group’s internal planning horizon. The key assumptions and factors taken into consideration include:

  • Forecasted net lending growth, forecasted net interest income and non-interest income which is based on historical experience of the Group, strategic priorities, direction and key KPIs of the Group.
  • Level of interest rates and yield curves.
  • Impairment charge based on historical experience and forecasted general macroeconomic outlook. NPE expected coverage ratio is also considered.
  • Operating cost is impacted by cost saving initiatives, inflationary pressures and envisaged operating model.
  • Deposits projections and issuances/redemptions based on the liquidity and funding needs of the Group, as well as projected MREL requirement.
  • Capital requirements: This was based on the current minimum regulatory requirements, incorporating known changes such as the phasing-in of the O-SII buffer and incorporating an additional capital cushion over the minimum capital requirements.

The assumptions are based on both internal and external information including the Group’s actual and historic performance, the key objectives of the Group’s strategy as well as the macroeconomic environment in Cyprus.

From year 2027 onwards, a terminal growth rate has been assumed in the valuation. Growth rate is determined by reference to long-term economic growth, taking into consideration both Cyprus GDP growth projections and brokers’ consensus. A long-term growth rate of 2% (2022:2%) was used and does not exceed the relevant long-term average growth rate of the economy in which it operates.

An appropriate discount rate has been applied which reflects the estimated cost of equity of 13.5% (2022: 14%) determined on the basis of CAPM model and brokers’ consensus, which take into consideration various risks as at 31 December 2023.

The impact of changes in the growth rate and the discount rate by reference to the carrying value of the investment has been assessed by the Management:

  • An increase of 1% in the discount rate would result in a lower reversal of impairment by €174,000 thousand (2022: €121,000 thousand);
  • A decrease of 1% in the discount rate would result in an additional reversal of impairment by €208,000 thousand (2022: €143,000 thousand);
  • An increase or a decrease of 1% in the long-term growth rate would not have a significant change in the value of the investment (2022: increase or a decrease of 1% in the long-term growth rate would not have a significant change in the value of the investment).

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Notes to the Company Financial Statements
455

  1. Investments
2023 2022
€000 €000
Equity instruments at fair value through other comprehensive income (Note 17 (vi)) – 2018 issuance 213,646
Equity instruments at fair value through other comprehensive income (Note 17 (vi)) – 2023 issuance 234,742
Debt instruments measured at amortised cost (Note 17 (vii)) 302,615 299,542
537,357 513,188

Equity instruments

In December 2018, the Company issued €220,000 thousand of Fixed Rate Reset Perpetual Additional Tier 1 Capital Securities (AT1) (‘Existing Capital Securities’) (Note 11). On the same date, the Company and BOC PCL entered into an agreement pursuant to which the Company on-lent to BOC PCL the entire €220,000 thousand proceeds of the issue of the Existing Capital Securities (the loan, the ‘Old AT1 Loan’) on terms substantially identical to the terms and conditions of the AT1 issued by the Company. The Old AT1 Loan constituted an unsecured and subordinated obligation of BOC PCL, with an interest at 12.50% and payable semi-annually.

In June 2023, BOC PCL invited the Company to tender its Old AT1 Loan for cash at a purchase price equal to 103% of the principal amount. BOC PCL also paid accrued interest on the Old AT1 Loan from the last coupon date, 15 June 2023, until the settlement date. As a result of the tender offer, approximately €204,000 thousand in aggregate principal amount of the Old AT1 Loan was purchased and cancelled by BOC PCL. Furthermore, in July 2023, BOC PCL purchased and cancelled approximately a further €7,000 thousand of the Old AT1 Loan, after which €8,250 thousand in aggregate principal amount of the Old AT1 Loan remained outstanding. In December 2023, BOC PCL exercised the option to redeem the remaining €8,250 thousand in aggregate principal amount outstanding of the Old AT1 Loan.

At the same time, in June 2023, the Company successfully launched and priced an issue of €220,000 thousand Fixed Rate Reset Perpetual Additional Tier 1 Capital Securities (the 'New Capital Securities') (Note 11). On the same date, the Company and BOC PCL entered into an agreement pursuant to which the Company on-lent to BOC PCL the entire €220,000 thousand proceeds of the issue of the New Capital Securities (the new loan, the ‘New AT1 Loan’) on terms substantially identical to the terms and conditions of the AT1 issued by the Company. The New AT1 Loan constitutes an unsecured and subordinated obligation of BOC PCL. It carries an initial coupon of 11.875% per annum, payable semi-annually, and resettable on 21 December 2028 and every five years thereafter. BOC PCL may elect to cancel any interest payment for an unlimited period, on a non-cumulative basis, whereas it mandatorily cancels interest payment under certain conditions. The New AT1 Loan is perpetual and has no fixed date of redemption, but can be redeemed (in whole but not in part) at BOC PCL's option from, and including, 21 June 2028 to, and including, 21 December 2028 and on each interest payment date thereafter.

Both the New AT1 Loan and the Old AT1 Loan have been classified as equity instruments at fair value through other comprehensive income. During the year ended 31 December 2023 an income of €27,339 thousand (2022: €27,500 thousand) has been recognised in profit and loss in respect of these investments.

The fair value of equity instruments held by the Company is determined using models for which all inputs that have a significant effect on fair value are market observable. Equity instruments are financial instruments whose fair value is categorised as Level 2 instruments in fair value hierarchy. There were no transfers in and out of Level 2 during 2023 and 2022.

During the year ended 31 December 2023 a gain of €27,915 thousand (2022: loss of €24,288 thousand) has been recognised in other comprehensive income in respect of the fair value measurement of these investments, including gain on tender offer by BOC PCL on the Old AT1 Loan of €6,819 thousand.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Notes to the Company Financial Statements
456

  1. Investments (continued)

Debt instruments

In April 2021, the Company issued €300,000 thousand unsecured and subordinated Tier 2 Capital Notes (the ‘Notes’) (Note 14) and immediately after, the Company and BOC PCL entered into an agreement pursuant to which the Company on-lent to BOC PCL the entire €300,000 thousand proceeds of the issue of the Notes (the ‘T2 Loan’) on terms substantially identical to the terms and conditions of the Notes issued by the Company. The interest is 6.625% per annum payable annually in arrear and resettable on 23 October 2026 at the then prevailing 5-year swap rate plus a margin of 6.902% per annum up to 23 October 2031, payable annually. The note matures on 23 October 2031. BOC PCL has the option to redeem the T2 Loan early on any day during the six-month period from 23 April 2026 to 23 October 2026. The T2 Loan has been classified as a debt instrument measured at amortised cost.During the year ended 31 December 2023 an income of €19,875 thousand (2022: income €19,875 thousand) has been recognised in profit and loss in respect of this instrument. As at 31 December 2023 the T2 Loan is classified as Stage 1 for ECL purposes and an amount of €3,073 thousand that relates to a reversal of 12-months ECL has been recognised for the year ended 31 December 2023 (2022: charge of €3,134 thousand).

9. Bank balances

Bank balances include the following for the purpose of the statement of cash flows:

2023 2022
€000 €000
Cash at bank (Note 17 (v)) 1,965 -
Bank overdraft (Note 17 (v)) 1,339 8,390

10. Receivables from related parties

2023 2022
€000 €000
Current assets
Receivables from related parties (Note 17 (v)) 843 3,735

The above balances represent the maximum exposure to credit risk at the balance sheet date.

11. Share capital

Number of shares (thousand) €000 Number of shares (thousand) €000
2023 2023 2022 2022
Authorised
Ordinary shares of €0.10 each 10,000,000 1,000,000 10,000,000 1,000,000
Issued and fully paid
Ordinary shares of €0.10 each 446,200 44,620 446,200 44,620

The Company did not provide financial assistance permitted by section 82 of the Companies Act 2014 of Ireland for the purchase of its shares.

Authorised and issued share capital

All issued shares are fully paid and carry the same rights. There were no changes to the authorised or issued share capital during the years ended 31 December 2023 and 2022.

Share premium reserve

There were no changes to the share premium reserve during the years ended 31 December 2023 and 2022.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Notes to the Company Financial Statements 457

11. Share capital (continued)

Other equity instruments

2023 2022
€000 €000
2023 Reset Perpetual Additional Tier 1 Capital Securities (New Capital Securities) 220,000 -
2018 Reset Perpetual Additional Tier 1 Capital Securities (Existing Capital Securities) - 220,000
220,000 220,000

In December 2018 the Company issued €220 million Subordinated Fixed Rate Reset Perpetual Additional Tier 1 Capital Securities (the ‘Existing Capital Securities’). The Existing Capital Securities constituted an unsecured and subordinated obligation of the Company. The coupon was at 12.50% and payable semi-annually. The Company, in June 2023, invited the holders of its outstanding €220,000 thousand Existing Capital Securities to tender their Existing Capital Securities for cash purchase by the Company at a price equal to 103% of the principal amount. The Company also paid accrued interest on the Existing Capital Securities, from the last coupon date, 15 June 2023 until the settlement date. As a result of the tender offer, approximately €204,000 thousand in aggregate nominal amount were purchased and cancelled by the Company. Furthermore, in July 2023, the Company purchased in the open market approximately €7,000 thousand of the outstanding nominal amount of the Existing Capital Securities, after which €8,250 thousand in aggregate principal amount remained outstanding. At a meeting held in November 2023, the Board of Directors resolved to exercise the Company’s option to redeem the remaining nominal amount outstanding of the Existing Capital Securities on 19 December 2023. As a result of the buy-back, a total cost of €6,820 thousand was recorded directly in equity during the year ended 31 December 2023.

At the same time, in June 2023, the Company successfully launched and priced an issue of €220,000 thousand Fixed Rate Reset Perpetual Additional Tier 1 Capital Securities (the 'New Capital Securities'). The New Capital Securities constitute unsecured and subordinated obligations of the Company, are perpetual and are issued at par. They carry an initial coupon of 11.875% per annum, payable semi-annually, and resettable on 21 December 2028 and every five years thereafter. The Company may elect to cancel any interest payment for an unlimited period, on a non-cumulative basis, whereas it mandatorily cancels interest payment under certain conditions. The New Capital Securities are perpetual and have no fixed date of redemption, but can be redeemed (in whole but not in part) at the Company's option from, and including, 21 June 2028 to, and including, 21 December 2028 and on each interest payment date thereafter, subject to applicable regulatory consents and the relevant conditions to redemption. The New Capital Securities are listed on the Luxembourg Stock Exchange's Euro Multilateral Trading Facility (MTF) market. Transaction costs of €3,530 thousand in relation to the issuance of the New Capital Securities were recorded directly in equity during the year ended 31 December 2023.

During the year ended 31 December 2023, coupon payments for the total amount of €27,339 thousand (2022: €27,500 thousand) were made to the holders of the AT1 instruments and have been recognised in retained earnings.

12. Retained earnings

For the purpose of dividend distribution, retained earnings determined at Company level, are the only distributable reserve. Companies, tax resident in Cyprus, which do not distribute at least 70% of their profits after tax as defined by the Special Defence Contribution Law during the two years after the end of the year of assessment to which the profits refer, will be deemed to have distributed this amount as dividend. Special defence contribution (SDC) at 17% is payable on such deemed dividend distribution to the extent that the shareholders of the Company at the end of the period of two years from the end of the year of assessment to which the profits refer, are directly or indirectly Cyprus tax residents or individuals who are domiciled in Cyprus. Deemed distribution does not apply in respect of profits that are directly or indirectly attributable to shareholders that are non-Cyprus tax residents and individual shareholders who are not domiciled in Cyprus. The deemed dividend distribution is subject to 2.65% contribution to the General Health System (GHS).

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Notes to the Company Financial Statements 458

12. Retained earnings (continued)

The amount of this deemed dividend distribution is reduced by any actual dividend paid out of the profits of the relevant year. This SDC and GHS are paid by the Company on account of the shareholders. During the year ended 31 December 2023 SDC and GHS deemed dividend distribution of €42 thousand (2022: €4,983 thousand) was accrued by the Company.

13. Other reserves

Share-based benefits - cost

During the Annual General Meeting of the shareholders of the Company which took place on 20 May 2022, a special resolution was approved for the establishment and implementation of the share-based Long-Term Incentive Plan of Bank of Cyprus Holdings Public Limited Company (the ‘LTIP’). The LTIP involves the granting of share awards based on certain non-market performance and service conditions. Performance will be measured over a three-year period and will be assessed against an evaluation scorecard consistent with the Group’s Medium Term Strategic Targets containing both financial and non-financial objectives. The employees eligible for the LTIP are the members of the Group’s Extended Executive Committee (EXCO). At the end of the performance period, the performance outcome will be used to assess the percentage of the awards that will vest. These shares will normally vest in six tranches, with the first tranche vesting after the end of the performance period and the last tranche vesting on the fifth anniversary of the first vesting date.

On 3 October 2023 (grant date) 479,160 share awards were granted by the Company to 21 eligible employees, comprising the Extended Executive Committee of the Group. The awards granted in October 2023 are subject to a three-year performance period 2023-2025 (with all performance conditions being non-market performance conditions). On 22 December 2022 (grant date) 819,860 share awards were granted by the Company to 22 eligible employees comprising the Extended Executive Committee of the Group. The awards granted in December 2022 are subject to a three-year performance period 2022-2024 (with all performance conditions being non-market performance conditions).

As the award relates to services received by subsidiary entities of the Company and will be settled in shares of the Company, it qualifies as an equity-settled transaction and hence the cost of the award relating to the financial year has been recognised as an addition to the cost of the investment of the subsidiary BOC PCL and the respective credit in the Statement of Changes in Equity at an amount of €595 thousand for the year ended 31 December 2023 (2022: €322 thousand). Further details on the determination of the cost of the award are provided in Note 14 of the Consolidated Financial Statements.

14. Subordinated liabilities

Contractual interest rate 2023 2023 2022 2022
€000 €000 €000 €000
Nominal value Carrying value Nominal value Carrying value
Subordinated Tier 2 Capital Note – April 2021 6.625% up to 23 October 2026 300,000 302,550 300,000 302,104
300,000 302,550 300,000 302,104

Subordinated Tier 2 Capital Note - April 2021

In April 2021, the Company issued a €300 million unsecured and subordinated Tier 2 Capital Note under the EMTN Programme. The note was priced at par with a coupon of 6.625% per annum payable annually in arrear and resettable on 23 October 2026 at the then prevailing 5-year swap rate plus a margin of 6.902% per annum up to 23 October 2031, payable annually. The note matures on 23 October 2031. The Company has the option to redeem the note early on any day during the six-month period from 23 April 2026 to 23 October 2026, subject to applicable regulatory consents. The note is listed on the Luxembourg Stock Exchange’s Euro MTF market.During the year ended 31 December 2023 an amount of €20,318 thousand has been recognised as interest expense on these subordinated liabilities (2022: €20,318 thousand).

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Notes to the Company Financial Statements

459

15. Other payables

2023 2022
€000 €000
Accruals 1,329 47
VAT payable 34 514
Corporation tax payable 359 323
Dividends payable 1,965 -
Total 3,687 884

Dividends payable of €1,965 thousand as at 31 December 2023 relate to dividends declared in May 2023 (Note 18) out of Group profits for the year ended 31 December 2022 and are outstanding as at 31 December 2023. Other payables are due within 12 months from the balance sheet date.

16. Fair value measurement

The fair value of the financial assets and financial liabilities approximates their carrying value as at 31 December 2023 and 2022, except for the investments in debt instruments measured at amortised cost (Note 8) and the subordinated liabilities (Note 14), whose fair value is disclosed below:

2023 2023 2022 2022
Carrying value Fair value Carrying value Fair value
€000 €000 €000 €000
Financial assets
Debt instruments measured at amortised cost (Note 8) Level 2 302,615 296,762 299,542 265,472
Financial liabilities
Subordinated liabilities (Note 14) Level 1 302,550 300,098 302,104 265,472

The fair value of the debt instruments measured at amortised cost has been classified as Level 2 in the fair value hierarchy because it has been estimated using market observable inputs of financial instruments with similar characteristics.

17. Related party transactions

The following transactions were carried out with related parties:

(i) Income from investments

2023 2022
€000 €000
Income from investments
Equity instruments BOC PCL 27,339 27,500
Debt instruments BOC PCL 19,875 19,875

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Notes to the Company Financial Statements

460

17. Related party transactions (continued)

(ii) Other income

2023 2022
€000 €000
Management consultancy services 1,170 1,314
Reimbursement of expenses and fees 11,983 6,438
Total 13,153 7,752

The above transactions were carried out between the Company and its subsidiary BOC PCL on an arm’s length basis.

(iii) Administrative and other expenses

2023 2022
€000 €000
Consultancy and other professional fees 23 23

The above consultancy and other professional fees were carried out between the Company and its subsidiary BOC PCL on an arm’s length basis.

(iv) Directors’ remuneration

The directors’ fees amount to €1,077 thousand (2022: €1,212 thousand). In addition, employer’s contributions of €31 thousand have been recorded in the Income Statement during the year ended 31 December 2023 (2022: €35 thousand). Such amounts are not considered part of the remuneration of Directors, but rather an incremental cost to the Group, and as such have been excluded from the table below (compared to the 2022 Annual Financial Report in which amounts were included in the relevant tables), as further explained in Note 2.1 of the consolidated financial statements of the Group for the year ended 31 December 2023. Both directors’ fees and employer’s contributions were reimbursed by BOC PCL and included in other income above. Fees are included for the period that Directors serve as members of the Board of Directors.

Non-executive Directors

The fees of non-executive Directors are analysed as follows:

2023 2022 (restated)
€000 €000
Efstratios-Georgios Arapoglou 250 250
Lyn Grobler 155 160
Constantine Iordanou 148 93
Arne Berggren (resigned on 31 March 2023) 30 120
Ioannis Zographakis (resigned on 31 December 2023) 113 153
Nicolaos Sofianos (resigned on 11 December 2023) 117 125
Paula Hadjisotiriou (resigned on 31 December 2023) 141 128
Maria Philippou (resigned on 13 October 2023) 77 105
Monique Hemerijck (approved by ECB on 10 August 2023) 38 -
Adrian John Lewis (approved by ECB on 17 November 2023) 8 -
Maksim Goldman (1) - 39
Michael Heger (1) - 39
Total 1,077 1,212

(1) Following the shareholders' vote on 20 May 2022, Mr Maksim Goldman and Dr. Michael Heger have not been re-elected to the Board of Directors of the Company. The fees of the non-executive Directors include fees as members of the Board of Directors of the Company, as well as of members of the committees of the Board of Directors.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Notes to the Company Financial Statements

461

17. Related party transactions (continued)

(v) Year-end balances

2023 2022
€000 €000
Receivables from related parties
BOC PCL 843 3,735
Bank accounts
Cash at bank with BOC PCL 1,965 -
Overdraft with BOC PCL 1,339 8,390
Payables to related parties
Jinius Ltd - 2

The receivables from related parties as at 31 December 2023 and 2022 related to income outstanding from management consultancy services and reimbursement of expenses and fees. There were no other significant transactions with related parties of the Company and no information to be disclosed under section 307 of the Companies Act 2014 of Ireland for the years 2023 and 2022.

(vi) AT1 Capital Securities

In December 2018 the Company and BOC PCL entered into an agreement pursuant to which the Company on-lent to BOC PCL the entire €220,000 thousand proceeds of the issue of the Existing Capital Securities (‘Old AT1 Loan’). During the year ended 31 December 2023, BOC PLC PCL exercised its option to redeem the Old AT1 Loan. Further details are disclosed in Note 8. In addition, in June 2023, the Company and BOC PCL entered into an agreement pursuant to which the Company on-lent to BOC PCL the entire €220,000 thousand proceeds of the issue of the New Capital Securities (‘New AT1 Loan’). Further details are disclosed in Note 8.

(vii) Subordinated Tier 2 Capital Note

In April 2021 the Company and BOC PCL entered into an agreement pursuant to which the Company on-lent to BOC PCL the entire €300,000 thousand proceeds of the issue of the Tier 2 subordinated liabilities. Further details are disclosed in Note 8.

(viii) Dividends received from subsidiaries

Name of subsidiary 2023 2022
€000 €000
BOC PCL 22,310 -

18. Distribution policy and distributions

Based on the 2023 SREP decision and 2022 SREP decision, effective from 1 January 2024 and 2023 respectively, any equity dividend distribution is subject to regulatory approval for the Company. The requirement for approval does not apply if the distributions are made via the issuance of new ordinary shares to the shareholders which are eligible as Common Equity Tier 1 Capital nor to the payment of coupons on any AT1 capital instruments issued by the Company. The Group’s distribution policy provides that dividend payments are expected to build prudently and progressively over time, towards a payout ratio in the range of 30-50% of the Group’s adjusted recurring profitability. Group adjusted recurring profitability is defined as the Group’s profit after tax before non-recurring items (attributable to the owners of the Company) taking into account distributions under other equity instruments such as the annual AT1 coupon. The policy takes into consideration market conditions as well as the outcome of capital and liquidity planning.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Notes to the Company Financial Statements

462

18. Distribution policy and distributions (continued)

Distribution in respect of 2023 earnings

The Group, in March 2024, obtained regulatory approval from the European Central Bank for a Distribution in respect of 2023 earnings of a total amount of €137 million, comprising a cash dividend of €112 million and a buyback of ordinary shares of the Company for an aggregate consideration of up to €25 million. Following ECB approval, the Board of Directors of the Company recommended a final cash dividend to shareholders and approved in principle to undertake a buyback of ordinary shares as described below.

Proposed Dividend

The Board of Directors has recommended to shareholders a final dividend of €0.25 per ordinary share in respect of earnings for the year ended 31 December 2023 (totalling €112 million based on the total number of ordinary shares currently outstanding). This is subject to shareholders’ approval at the Annual General Meeting in May 2024. The financial statements for the year ended 31 December 2023 do not reflect this dividend, which will be accounted for in shareholders’ equity as an appropriation of retained earnings in the year ending 31 December 2024.

Proposed Buyback of ordinary shares

The Board of Directors of the Company have confirmed their intention to undertake a buyback of ordinary shares of the Company in an aggregate consideration amount of up to €25 million and in compliance with the terms of the approval received from the ECB. The financial statements for the year ended 31 December 2023 do not reflect the impact of the proposed share buyback, which will be accounted for as and when shares are repurchased by the Company. Dividends and share buybacks are funded out of distributable reserves.

Distribution in respect of 2022 earnings

In April 2023, the Company obtained the approval of the European Central Bank to pay a dividend in respect of earnings for the year ended 31 December 2022. Following this approval, the Board of Directors of the Company recommended to the shareholders for approval at the Annual General Meeting (‘AGM’) on 26 May 2023, a final dividend of €0.05 per ordinary share in respect of the earnings of the year ended 31 December 2022 (‘2022 Dividend’). The AGM on 26 May 2023 declared a final dividend of €0.05 per share. The 2022 Dividend amounted to €22,310 thousand in total.

19. Financial risk management

The Company is exposed to risks the most significant of which are the liquidity risk and market risk.# 19. Financial risk management (continued)

19.1 Liquidity risk

Liquidity risk refers to probable losses that the Company may face, in case of repayment difficulties to its cash flow obligations. The Company does not consider the liquidity risk as significant, since the level of operational costs is low and BOC PCL has expressed its intention to provide adequate funding to cover any cash flow obligations coming due.

19.2 Market risk

Market risk is the risk of loss from adverse changes in market prices. The Market and Liquidity Risk department is responsible for monitoring the risk resulting from such changes with the objective to minimise the impact on earnings and capital. The department also monitors liquidity risk and credit risk with counterparties and countries. It is also responsible for monitoring compliance with the various market and liquidity risk policies and procedures.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Notes to the Company Financial Statements
463

19. Financial risk management (continued)

19.2 Market risk (continued)

Price risk

Equity securities price risk

The risk of loss from changes in the price of equity securities arises when there is an unfavourable change in the prices of equity securities held by the Company as investments. Investments in equities are outside the Company’s risk appetite. Changes in the prices of equity securities that are classified as FVOCI affect the equity of the Company. The table below shows the impact on the equity of the Company from a change in the price of the equity instruments held, as a result of reasonably possible changes in the relevant stock exchange indices/based on a Monte Carlo conditional value-at-risk (cVaR) analysis. The analysis is performed on the underlying assets for the year ended 31 December 2023.

Change in index Impact on equity
2023
Other stock exchanges and unlisted +5.0% €000 11,737
Other stock exchanges and unlisted -5.0% €000 (11,737)
2022
Other stock exchanges and unlisted +5.0% €000 10,682
Other stock exchanges and unlisted -5.0% €000 (10,682)

20. Capital management

The capital management of the Company is consistent with the capital management of the Group as presented in Note 48 of the consolidated financial statements of the Group for the year ended 31 December 2023.

21. Events after the reporting date

There were no material events which occurred after the reporting date other than as disclosed in Note 18 of the financial statements of the Company and in Note 53 of the consolidated financial statements of the Group for the year ended 31 December 2023.


Alternative Performance Measures Disclosures

2023

BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Alternative Performance Measures Disclosures
465

DEFINITIONS

  • Adjusted recurring profitability
    The Group’s profit after tax before non-recurring items (attributable to the owners of the Company) taking into account distributions under other equity instruments such as the annual AT1 coupon.
  • Advisory and other transformation costs
    Comprise mainly of fees of external advisors in relation to: (i) the transformation program and other strategic projects of the Group and (ii) customer loan restructuring activities, where applicable.
  • Allowance for expected loan credit losses
    Comprises (i) allowance for expected credit losses (ECL) on loans and advances to customers (including allowance for expected credit losses on loans and advances to customers held for sale, where applicable), (ii) the residual fair value adjustment on initial recognition of loans and advances to customers (including residual fair value adjustment on initial recognition on loans and advances to customers classified as held for sale, where applicable), (iii) allowance for expected credit losses for off-balance sheet exposures (financial guarantees and commitments) disclosed on the balance sheet within other liabilities, and (iv) the aggregate fair value adjustment on loans and advances to customers classified and measured at FVPL.
  • Basic earnings per share (attributable to the owners of the Company)
    Basic earnings per share (attributable to the owners of the Company) is the Profit/(loss) after tax (attributable to the owners of the Company) divided by the weighted average number of shares in issue during the year, excluding treasury shares.
  • Carbon neutral
    The reduction and balancing (through a combination of offsetting investments or emission credits) of greenhouse gas emissions from own operations.
  • Cost to Income ratio
    Cost-to-income ratio is calculated as total expenses (as defined), divided by total income (as defined).
  • Digital transactions ratio
    This is the ratio of the number of digital transactions performed by individuals and legal entity customers to the total number of transactions. Transactions include deposits, cash withdrawals, internal and external transfers. Digital channels include mobile, browser and ATMs.
  • Digitally engaged customers ratio
    This is the ratio of digitally engaged individual customers to the total number of individual customers. Digitally engaged customers are the individuals who use the digital channels of the Bank (mobile banking app, browser and ATMs) to perform banking transactions, as well as digital enablers such as a bank-issued card to perform online card purchases, based on an internally developed scorecard.
  • Diluted earnings per share
    Diluted earnings per share is the Profit/(loss) after tax (attributable to the owners of the Company) divided by the weighted average number of ordinary shares in issue adjusted for the ordinary shares that may arise in respect of share awards granted to executive directors and senior management of the Group under the Long-Term Incentive Plan.
  • Green Asset ratio
    The proportion of a credit institution’s assets financing and invested in EU Taxonomy-aligned economic activities as a share of total covered assets.
  • Green Mortgage ratio
    The proportion of a credit institution’s assets financing EU Taxonomy-aligned mortgages (acquisition, construction or renovation of buildings) as a share of total mortgage assets.

BANK OF CYPRUS HOLDINGS GROUP
Annual Financial Report 2023
Alternative Performance Measures Disclosures
466

  • Gross loans
    Gross loans comprise: (i) gross loans and advances to customers measured at amortised cost before the residual fair value adjustment on initial recognition (including loans and advances to customers classified as non-current assets held for sale, where applicable) and (ii) loans and advances to customers classified and measured at FVPL adjusted for the aggregate fair value adjustment. The residual fair value adjustment on initial recognition relates mainly to loans acquired from Laiki Bank (calculated as the difference between the outstanding contractual amount and the fair value of loans acquired at acquisition date).
  • Interest earning assets
    Interest earning assets include: cash and balances with central banks, plus loans and advances to banks, plus reverse repurchase agreements, plus net loans and advances to customers (including net loans and advances to customers classified as non-current assets held for sale, where applicable) (as defined), plus deferred consideration receivable (‘DPP’), plus investments (excluding equities, mutual funds and other non-interest bearing investments).
  • Legacy exposures
    Legacy exposures are exposures relating to (i) Restructuring and Recoveries Division (RRD), (ii) Real Estate Management Unit (REMU), and (iii) Non-core overseas exposures.
  • Leverage ratio
    The leverage ratio is the ratio of tangible total equity to total assets as presented on the balance sheet. Tangible total equity comprises of equity attributable to the owners of the Company and other equity instruments minus intangible assets.
  • Loan credit losses (PL)
    Loan credit losses comprise: (i) credit losses to cover credit risk on loans and advances to customers, (ii) net gains on derecognition of financial assets measured at amortised cost relating to loans and advances to customers and (iii) net gains on loans and advances to customers at FVPL, for the reporting period/year.
  • Loan credit losses charge (cost of risk)
    Loan credit losses charge (cost of risk) (year-to-date) is calculated as the loan credit losses (as defined) (annualised based on year-to-date days) divided by the average gross loans (as defined). The average gross loans are calculated as the average of the opening balance and the closing balance of Gross loans (as defined), for the reporting period/year.
  • Market Shares
    Both deposit and loan market shares are based on data from the CBC.
  • Net Interest Margin
    Net interest margin is calculated as the net interest income (annualized based on year-to-date days) divided by the ‘quarterly average interest earning assets’ (as defined).
  • Net loans and advances to customers
    Net loans and advances to customers comprise gross loans (as defined) net of allowance for expected loan credit losses (as defined, but excluding allowance for expected credit losses on off-balance sheet exposures disclosed on the balance sheet within other liabilities).
  • Net loans to deposits ratio
    Net loans to deposits ratio is calculated as gross loans (as defined) net of allowance for expected loan credit losses (as defined), divided by customer deposits.
  • Net performing loan book
    Net performing loan book is the total net loans and advances to customers (as defined) excluding net loans included in the legacy exposures (as defined).# BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Alternative Performance Measures Disclosures

Net zero emissions

The reduction of greenhouse gas emissions to net zero through a combination of reduction activities and offsetting investments.

New lending

New lending includes the disbursed amounts of the new and existing non-revolving facilities (excluding forborne or re-negotiated accounts) as well as the average year-to-date change (if positive) of the current accounts and overdraft facilities between the balance at the beginning of the period and the end of the period. Recoveries are excluded from this calculation since their overdraft movement relates mostly to accrued interest and not to new lending.

Non-interest income

Non-interest income comprises: Net fee and commission income, Net foreign exchange gains/(losses) and net gains/(losses) on financial instruments (excluding net gains on loans and advances to customers at FVPL), Net insurance result, Net gains/(losses) from revaluation and disposal of investment properties and on disposal of stock of properties, and Other income.

Non-performing exposures (NPEs)

As per the EBA standards and the ECB’s Guidance to Banks on Non-Performing Loans (which was published in March 2017), NPEs are defined as those exposures that satisfy one of the following conditions:

(i) The borrower is assessed as unlikely to pay its credit obligations in full without the realisation of the collateral, regardless of the existence of any past due amount or of the number of days past due.
(ii) Defaulted or impaired exposures as per the approach provided in the Capital Requirement Regulation (CRR), which would also trigger a default under specific credit adjustment, diminished financial obligation and obligor bankruptcy.
(iii) Material exposures as set by the CBC, which are more than 90 days past due.
(iv) Performing forborne exposures under probation for which additional forbearance measures are extended.
(v) Performing forborne exposures previously classified as NPEs that present more than 30 days past due within the probation period.

From 1 January 2021 two regulatory guidelines came into force that affect NPE classification and Days-Past-Due calculation. More specifically, these are the RTS on the Materiality Threshold of Credit Obligations Past-Due (EBA/RTS/2016/06) and the Guideline on the Application of the Definition of Default under article 178 (EBA/RTS/2016/07).

The Days-Past-Due (DPD) counter begins counting DPD as soon as the arrears or excesses of an exposure reach the materiality threshold (rather than as of the first day of presenting any amount of arrears or excesses). Similarly, the counter will be set to zero when the arrears or excesses drop below the materiality threshold. Payments towards the exposure that do not reduce the arrears/excesses below the materiality threshold, will not impact the counter.

For retail debtors, when a specific part of the exposures of a customer that fulfils the NPE criteria set out above is greater than 20% of the gross carrying amount of all on balance sheet exposures of that customer, then the total customer exposure is classified as non-performing; otherwise only the specific part of the exposure is classified as non-performing. For non-retail debtors, when an exposure fulfils the NPE criteria set out above, then the total customer exposure is classified as non-performing.

Material arrears/excesses are defined as follows:
- Retail exposures: Total arrears/excess amount greater than €100,
- Exposures other than retail: Total arrears/excess amount greater than €500 and the amount in arrears/excess of the customer’s total exposure is at least 1%.

The NPEs are reported before the deduction of allowance for expected loan credit losses (as defined).

Non-recurring items

Non-recurring items as presented in the ‘Consolidated Income Statement – Underlying basis’ relate to ‘Advisory and other transformation costs - organic’ (2022: Non-recurring items relate to: (i) Advisory and Other transformation costs – organic, (ii) Net profit/(loss)/provisions relating to NPE sales, (iii) Restructuring and other costs relating to NPE sales, and (iv) Restructuring costs – Voluntary Staff Exit Plan (VEP), as applicable).

NPE coverage ratio

The NPE coverage ratio is calculated as the allowance for expected loan credit losses (as defined) over NPEs (as defined).

NPE ratio

NPE ratio is calculated as the NPEs (as defined) divided by Gross loans (as defined).

Operating profit

Operating profit on the underlying basis comprises profit before loan credit losses (as defined), impairments of other financial and non-financial assets, provisions for pending litigations, regulatory and other provisions (net of reversals), tax, profit attributable to non-controlling interests and non-recurring items (as defined).

Operating profit return on average assets

Operating profit return on average assets is calculated as the annualised operating profit (as defined) divided by the quarterly average of total assets for the relevant period. Average total assets exclude total assets of discontinued operations at each quarter end, if applicable.

Profit after tax and before non-recurring items (attributable to the owners of the Company)

Profit/(loss) after tax and before non-recurring items (attributable to the owners of the Company) is the operating profit (as defined) adjusted for loan credit losses (as defined), impairments of other financial and non-financial assets, provisions for litigation, claims, regulatory and other matters (net of reversals), tax and (profit)/loss attributable to non-controlling interests.

Profit/(loss) after tax – organic (attributable to the owners of the Company)

Profit/(loss) after tax - organic (attributable to the owners of the Company) is the profit/(loss) after tax and before non-recurring items (as defined) (attributable to the owners of the Company), adjusted for the ‘Advisory and other transformation costs – organic’.

Return on Tangible equity (ROTE)

Return on Tangible Equity (ROTE) is calculated as Profit/(loss) after tax (attributable to the owners of the Company) (annualised - (based on year-to-date days)), divided by the quarterly average of shareholders’ equity minus intangible assets at each quarter end.

Return on Tangible equity (ROTE) excluding amounts reserved for distributions

Return on Tangible equity (ROTE) excluding amounts reserved for distributions is calculated as Profit/(loss) after tax (attributable to the owners of the Company) (as defined) (annualised - (based on year-to-date days)), divided by the quarterly average of Shareholders’ equity minus intangible assets and the amounts approved/recommended for distribution in respect of earnings of the relevant year the distribution relates to.

Shareholders’ equity

Shareholders’ equity comprise total equity adjusted for non-controlling interest and other equity instruments.

Tangible book value per share

Tangible book value per share is calculated as the total equity attributable to the owners of the Company, (i.e. Shareholders’ equity as defined) less intangible assets at each quarter end, divided by the number of shares in issue, excluding treasury shares.

Tangible equity

Tangible equity comprises of equity attributable to the owners of the company (as per statutory basis) and other equity instruments minus intangible assets.

Time deposits pass-through

Calculated as a percentage of the cost (interest expense) of Time and Notice deposits over the average 6-month Euribor rate of the period.

Total expenses

Total expenses on the underlying basis comprise the total staff costs, special levy on deposits and other levies/contributions and other operating expenses (excluding ‘Advisory and other transformation costs-organic’, (on an underlying basis) as reconciled in the table further below) (2022: total expenses on the underlying basis comprise total staff costs (excluding ‘Restructuring costs – Voluntary Staff Exit Plan (VEP)’) (on an underlying basis as reconciled in the table further below), special levy on deposits and other levies/contributions and other operating expenses (excluding ‘Advisory and other transformation costs- organic’, ‘Restructuring and other costs relating to NPE sales’, on an underlying basis as reconciled in the table further below)).

Total income

Total income on the underlying basis comprises the total of net interest income, net fee and commission income, net foreign exchange gains, net gains/(losses) on financial instruments (excluding net gains/(losses) on loans and advances to customers at FVPL), net insurance result, net gains/(losses) from revaluation and disposal of investment properties and on disposal of stock of property and other income (on an underlying basis). A reconciliation of these amounts between the statutory and the underlying bases is disclosed in the Directors’ Report under section ‘Group financial results on the underlying basis’.

Underlying basis

The underlying basis is computed by adjusting the results as per the statutory basis for reclassification of certain items as explained in the ‘Reconciliation of the Consolidated Income Statement for the year ended 31 December 2023 between the audited statutory basis and the underlying basis’ within the Directors’ Report.# BANK OF CYPRUS HOLDINGS GROUP

Annual Financial Report 2023

Alternative Performance Measures Disclosures

470 Reconciliations

Reconciliation between the Consolidated Income Statement under the statutory basis and the underlying basis in the Directors’ Report is included in Section ‘Reconciliation of the Consolidated Income Statement for the year ended 31 December 2023 between the audited statutory basis and the underlying basis’ of the Directors’ Report. Reconciliations between the non-IFRS performance measures and the most directly comparable IFRS measures which allow for the comparability of the underlying basis to the statutory basis are disclosed below. For the purpose of the ‘Alternative Performance Measures Disclosures’, reference to ‘Note’ relates to the respective note in the Consolidated Financial Statements for the year ended 31 December 2023.

On 1 January 2023, the Group adopted IFRS 17 ‘Insurance Contracts’. As required by the standard, the Group applied the requirements retrospectively with comparative information previously published under IFRS 4 ‘Insurance Contracts’ restated from 1 January 2022, the transition date, and therefore comparative information for Reconciliations of alternative performance measures and Key Performance Ratios Information have also been restated where applicable.

1. Reconciliation of Gross loans and advances to customers

2023 (€000) 2022 (€000)
Gross loans and advances to customers as per the underlying basis (as defined above) 10,069,828 10,217,453
Reconciling items:
Residual fair value adjustment on initial recognition (Note 23) (69,534) (89,029)
Loans and advances to customers measured at FVPL (Note 23) (138,727) (214,359)
Aggregate fair value adjustment on loans and advances to customers measured at FVPL 947 3,270
Gross loans and advances to customers at amortised cost as per the Consolidated Financial Statements (Note 23) 9,862,514 9,917,335

2. Reconciliation of Allowance for expected credit losses (ECL) on loans and advances to customers

2023 (€000) 2022 (€000)
Allowance for expected credit losses (ECL) on loans and advances to customers as per the underlying basis (as defined above) 267,232 281,630
Reconciling items:
Residual fair value adjustment on initial recognition (Note 23) (69,534) (89,029)
Aggregate fair value adjustment on loans and advances to customers measured at FVPL 947 3,270
Provisions for financial guarantees and commitments (Note 33) (19,192) (17,429)
Allowance for ECL of loans and advances to customers as per the Consolidated Financial Statements (Note 23) 179,453 178,442

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Alternative Performance Measures Disclosures 471

Reconciliations (continued)

3. Reconciliation of NPEs

2023 (€000) 2022 (€000)
NPEs as per the underlying basis (as defined above) 365,450 410,563
Reconciling items:
POCI (NPEs) (Note 1 below) (37,273) (37,742)
Residual fair value adjustment on initial recognition on loans and advances to customers (NPEs) classified as Stage 3 (Note 23) (1,294) (1,803)
Stage 3 gross loans and advances to customers at amortised cost as per the Consolidated Financial Statements (Note 23) 326,883 371,018

NPE ratio

2023 2022
NPEs (as per table above) (€000) 365,450 410,563
Gross loans and advances to customers ( as per table 1 above ) (€000) 10,069,828 10,217,453
Ratio of NPE/Gross loans (%) 3.6% 4.0%

NPE Coverage ratio

2023 (€000) 2022 (€000)
Allowance for expected credit losses on loans and advances to customers (ECL) (as per table 2 above) 267,232 281,630
NPEs (as per table above) (€000) 365,450 410,563
NPE Coverage ratio (%) 73% 69%

Note 1: Gross loans and advances to customers at amortised cost before residual fair value adjustment on initial recognition include an amount of €37,273 thousand POCI - NPEs (out of a total of €100,197 thousand POCI loans) (2022: €37,742 thousand POCI - NPEs (out of a total of €115,544 thousand POCI loans)) as disclosed in Note 23.

4. Reconciliation of Loan credit losses

2023 (€000) 2022 (€000)
Loan credit losses as per the underlying basis 62,749 46,717
Reconciling items:
Reversal of loan credit losses relating to NPE sales, disclosed under non-recurring items within ‘Net loss/provisions relating to NPE sales’ under the underlying basis - (685)
62,749 46,032
Loan credit losses (as defined) are reconciled to the statutory basis as follows:
Credit losses to cover credit risk on loans and advances to customers (Note 16) 73,294 56,510
Net gains on derecognition of financial assets measured at amortised cost – loans and advances to customers (see further below) (8,144) (6,428)
Net gains on loans and advances to customers measured at FVPL (Note 11) (2,401) (4,050)
62,749 46,032

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Alternative Performance Measures Disclosures 472

Reconciliations (continued)

4. Reconciliation of Loan credit losses (continued)

Net gains on derecognition of financial assets measured at amortised cost in the Consolidated Income Statement amount to €6,361 thousand (2022: €5,235 thousand) and comprise €8,144 thousand (2022: €6,428 thousand) net gains on derecognition of loans and advances to customers and €1,783 thousand (2022: €1,193 thousand) net losses on derecognition of debt securities measured at amortised cost.

5. Reconciliation of Adjusted recurring profitability to Profit after tax for the year attributable to the owners of the Company

2023 (€000) 2022 (restated) (€000)
Adjusted recurring profitability as per the underlying basis ( as defined above) 455,301 146,841
Reconciling items:
Advisory and other transformation costs (Note 15) (2,253) (14,136)
Staff costs - voluntary exit plan and other termination benefits, separately presented under the underlying basis (as per table 2.1.1 below) - (104,325)
Reversal of loan credit losses relating to NPE sales, disclosed under non-recurring items within ‘Net loss/provisions relating to NPE sales’ under the underlying basis (as per table 4 above) - 685
Payment of coupon to AT1 holders (Note 34) 27,339 27,500
Cost for repurchase of other equity instruments* (Note 34) 6,820 -
Profit after tax for the year attributable to the owners of the Company as per the Consolidated Income Statement 487,207 56,565
  • Comprises accrued AT1 coupon as at the date of the repurchase and amount paid for the repurchase in excess of the nominal price

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Alternative Performance Measures Disclosures 473

Key Performance Ratios Information

For the purpose of the ‘Alternative Performance Measures Disclosures’, reference to ‘Note’ relates to the respective note in the Consolidated Financial Statements for the year ended 31 December 2023.

1. Net Interest Margin (NIM)

The various components for the calculation of net interest margin are provided below:

1.1. Net interest income used in the calculation of NIM

2023 (€000) 2022 (restated) (€000)
Net interest income as per the underlying basis/statutory basis 792,217 370,407

1.2. Interest earning assets

31 Dec 2023 (€000) 30 Sep 2023 (€000) 30 Jun 2023 (€000) 31 Mar 2023 (€000) 31 Dec 2022 (€000)
Cash and balances with central banks (Note 41) 9,614,502 9,565,413 9,127,429 9,247,705 9,567,258
Loans and advances to banks (Note 41) 384,802 409,903 431,812 415,832 204,811
Reverse repurchase agreements 403,199 - - - -
Loans and advances to customers (Note 23) 9,821,788 9,910,455 10,007,819 10,013,108 9,953,252
Prepayments, accrued income and other assets – Deferred consideration receivable (‘DPP’) (Note 28) 243,013 325,990 320,655 315,755 311,523
Investments Debt securities (Note 20) 3,547,782 3,488,862 3,178,127 2,746,790 2,499,894
Total interest earning assets 24,015,086 23,700,623 23,065,842 22,739,190 22,536,738

1.3. Quarterly average interest earning assets (€000)

  • 2023: 23,211,496
  • 2022: 22,483,429

1.4. Net Interest Margin (NIM)

2023 2022 (restated)
Net interest income (as per table 1.1. above) (€000) 792,217 370,407
Quarterly average interest earning assets ( as per table 1.3. above ) (€000) 23,211,496 22,483,429
NIM (%) 3.41% 1.65%

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Alternative Performance Measures Disclosures 474

Key Performance Ratios Information (continued)

2. Cost to income ratio

2.1. Reconciliation of the various components of total expenses used in the cost to income ratio calculation from the underlying basis to the statutory basis is provided below:

2.1.1. Reconciliation of Staff costs

2023 (€000) 2022 (restated) (€000)
Staff costs as per the underlying basis 192,266 180,829
Reclassifications for:
Restructuring costs – voluntary exit plan and other termination benefits, separately presented under the underlying basis (Note 14) - 104,325
Staff costs as per the statutory basis (Note 14) 192,266 285,154

2.1.2. Reconciliation of Other operating expenses

2023 (€000) 2022 (restated) (€000)
Other operating expenses as per the underlying basis 148,840 143,780
Reclassifications for:
Operating expenses and restructuring costs relating to NPE sales, presented within ‘Restructuring and other costs relating to NPE sales’ under the underlying basis - 2,911
Advisory and other transformation costs – organic, separately presented under the underlying basis (Note 15) 2,253 11,225
Other operating expenses as per the statutory basis (Note 15) 151,093 157,916

2.1.3. Total Expenses as per the underlying basis

2023 (€000) 2022 (restated) (€000)
Staff costs as per the underlying basis (as per table 2.1.1 above) 192,266 180,829
Special levy on deposits and other levies/contributions as per the underlying basis/statutory basis 42,380 38,492
Other operating expenses as per the underlying basis (as per table 2.1.2 above) 148,840 143,780
Total Expenses as per the underlying basis 383,486 363,101

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Alternative Performance Measures Disclosures 475

Key Performance Ratios Information (continued)

2.# Key Performance Ratios Information (continued)

2. Cost to income ratio (continued)

2.2 Reconciliation of the various components of total income used in the cost to income ratio calculation from the underlying basis to the statutory basis is provided below:

2.2.1 Total Income as per the underlying basis

2023 2022 (restated)
Net interest income as per the underlying basis/statutory basis ( as per table 1.1 above) €000 €000
Net fee and commission income as per the underlying basis/statutory basis 792,217 370,407
Net foreign exchange gains, Net gains/(losses) on financial instruments and Net gains on derecognition of financial assets measured at amortised cost as per the underlying basis (as per table 2.2.2 below) 181,023 192,284
Net insurance result* (as per the statutory basis) 37,184 25,434
Net gains/(losses) from revaluation and disposal of investment properties and Net gains on disposal of stock of properties (as per the statutory basis) 53,488 44,566
Other income (as per the statutory basis) 10,015 12,971
Total Income as per the underlying basis 18,337 16,681
*Net insurance result comprises the aggregate of captions ‘Net insurance finance income/(expense) and net reinsurance finance income/(expense)’, ‘Net insurance service result’ and ‘Net reinsurance service result’ per the statutory basis. 1,092,264 662,343

2.2.2 Reconciliation of Net foreign exchange gains, Net gains/(losses) on financial instruments and Net gains on derecognition of financial assets measured at amortised cost between the statutory basis and the underlying basis

2023 2022 (restated)
€000 €000
Net foreign exchange gains, Net gains/(losses) on financial instruments and Net gains on derecognition of financial assets measured at amortised cost as per the underlying basis 37,184 25,434
Reclassifications for:
Net gains on loans and advances to customers at FVPL disclosed within ‘Loan credit losses’ per the underlying basis (Note 11) 2,401 4,050
Net gains on derecognition of financial assets measured at amortised cost-loans and advances to customers, disclosed within ‘Loan credit losses’ per the underlying basis (as per table 4 in Section ‘Reconciliations’ above) 8,144 6,428
Net foreign exchange gains, Ν et gains/(losses) on financial instruments and Net gains on derecognition of financial assets measured at amortised cost as per the statutory basis (see below) 47,729 35,912

Net foreign exchange gains, Net gains/(losses) on financial instruments and Net gains on derecognition of financial assets measured at amortised cost (as per table above) are reconciled to the statutory basis as follows:

2023 2022 (restated)
€000 €000
Net foreign exchange gains 28,588 31,291
Net gains/(losses) on financial instruments (Note 11) 12,780 (614)
Net gains on derecognition of financial assets measured at amortised cost 6,361 5,235
47,729 35,912

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Alternative Performance Measures Disclosures 476

Key Performance Ratios Information (continued)

2. Cost to income ratio (continued)

2.2 Reconciliation of the various components of total income used in the cost to income ratio calculation from the underlying basis to the statutory basis is provided below: (continued)

2023 2022 (restated)
€000 €000
Cost to income ratio
Total expenses (as per table 2.1.3 above) 383,486 363,101
Total income (as per table 2.2.1 above) 1,092,264 662,343
Total expenses/Total income (%) 35% 55%
Cost to income ratio excluding special levy on deposits and other levies/contributions
Total expenses (as per table 2.1.3 above) 383,486 363,101
Less: Special levy on deposits and other levies/contributions ( as per table 2.1.3 above) (42,380) (38,492)
Total expenses excluding special levy on deposits and other levies/contributions 341,106 324,609
Total income (as per table 2.2.1 above) 1,092,264 662,343
Total expenses excluding special levy on deposits and other levies/contributions/Total income (%) 31% 49%

3. Operating profit return on average assets

The various components used in the determination of the operating profit return on average assets are provided below:

31 December 2023 30 September 2023 30 June 2023 31 March 2023 31 December 2022 (restated)
€000 €000 €000 €000 €000
Total assets used in the computation of the operating profit return on average assets per the Consolidated Balance Sheet 26,628,577 26,351,640 25,706,637 25,386,804 25,288,541

Quarterly average total assets (€000)
- 2023 | 25,872,440 | | | | |
- 2022 (restated) | | | | | 25,356,051 |

2023 2022 (restated)
€000 €000
Total income (as per table 2.2.1 above) 1,092,264 662,343
Total expenses (as per table 2.1.3 above) (383,486) (363,101)
Operating profit 708,778 299,242
Quarterly average total assets (as per table above) 25,872,440 25,356,051
Operating profit return on average assets (%) 2.7% 1.2%

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Alternative Performance Measures Disclosures 477

Key Performance Ratios Information (continued)

4. Cost of Risk

2023 2022
€000 €000
Loan credit losses (as per table 4 in Section ‘Reconciliations’ above) 62,749 46,717
Average gross loans (as defined) ( as per table 1 in Section ‘Reconciliations’ above) 10,143,641 10,537,056
Cost of Risk (CoR) % 0.62% 0.44%

5. Basic earnings per share attributable to the owners of the Company

The various components used in the determination of the ‘Basic earnings per share attributable to the owners of the Company (€ cent)’ are provided below:

2023 2022 (restated)
€000 €000
Profit after tax (attributable to the owners of the Company) per the underlying basis/statutory basis for the year ended 31 December 487,207 56,565
Weighted average number of shares in issue during the year , excluding treasury shares (thousand) (Note 18) 446,058 446,058
Basic earnings per share attributable to the owners of the Company (€ cent) 109.2 12.7

6. Return on tangible equity (ROTE)

The various components used in the determination of ‘Return on tangible equity (ROTE)' are provided below:

2023 2022 (restated)
€000 €000
P rofit after tax (attributable to the owners of the Company) per the underlying basis/statutory basis for the year ended 31 December 487,207 56,565
Quarterly average tangible total equity as at 31 December ( as per table 6.2 below) 1,961,194 1,741,863
ROTE after tax (%) 24.8% 3.2%

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Alternative Performance Measures Disclosures 478

Key Performance Ratios Information (continued)

6. Return on tangible equity (ROTE) (continued)

6.1 Tangible shareholder’s equity

31 December 2023 30 September 2023 30 June 2023 31 March 2023 31 December 2022 (restated)
€000 €000 €000 €000 €000
Equity attributable to the owners of the Company per the statutory basis 2,247,080 2,113,020 1,984,459 1,899,202 1,806,266
Less: Intangible assets per the statutory basis (48,635) (45,899) (47,546) (49,430) (52,546)
Total tangible shareholder’s equity 2,198,445 2,067,121 1,936,913 1,849,772 1,753,720

6.2 Quarterly average tangible shareholder’s equity (€000)

  • 2023: 1,961,194
  • 2022 (restated): 1,741,863

7. Return on tangible equity (ROTE), excluding amounts reserved for future distributions

The various components used in the determination of ‘Return on tangible equity (ROTE), excluding amounts reserved for future distributions' are provided below:

2023 2022 (restated)
€000 €000
P rofit after tax (attributable to the owners of the Company) per the underlying basis/statutory basis for the year ended 31 December 487,207 56,565
Quarterly average tangible total equity as at 31 December ( as per table 7.2 below) 1,924,952 1,737,401
ROTE after tax), excluding amounts reserved for future distributions (%) 25.3% 3.3%

7.1 Tangible shareholder’s equity

31 December 2023 30 September 2023 30 June 2023 31 March 2023 31 December 2022 (restated)
€000 €000 €000 €000 €000
Equity attributable to the owners of the Company per the statutory basis 2,247,080 2,113,020 1,984,459 1,899,202 1,806,266
Less: Intangible assets per the statutory basis (48,635) (45,899) (47,546) (49,430) (52,546)
Less: amounts reserved for future distributions (136,590) (22,310) (22,310)
Total tangible shareholder’s equity 2,061,855 2,067,121 1,936,913 1,827,462 1,731,410

BANK OF CYPRUS HOLDINGS GROUP Annual Financial Report 2023 Alternative Performance Measures Disclosures 479

Key Performance Ratios Information (continued)

7. Return on tangible equity (ROTE), excluding amounts reserved for future distributions (continued)

7.2 Quarterly average tangible shareholder’s equity (€000)

  • 2023: 1,924,952
  • 2022 (restated): 1,737,401

8. Tangible book value per share

2023 2022 (restated)
€000 €000
Total tangible shareholder’s equity (as per table 6.1 above) 2,198,445 1,753,720
Number of shares in issue, excluding treasury shares (thousand) (Note 34) 446,058 446,058
Tangible book value per share (€) 4.93 3.93

9. Leverage ratio

2023 2022 (restated)
% %
Tangible total equity (including Other equity instruments) ( as per table 9.1 below) 9.1% 7.8%
Total assets as per the statutory basis 26,628,577 25,288,541

9.1 Tangible total equity

2023 2022 (restated)
€000 €000
Equity attributable to the owners of the Company per the statutory basis 2,247,080 1,806,266
Other equity instruments per the statutory basis 220,000 220,000
Less: Intangible assets per the statutory basis (48,635) (52,546)
Tangible total equity 2,418,445 1,973,720

480 Additional Information – EU Taxonomy Disclosure Tables 2023

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY Annual Financial Report 2023

Additional Information – EU Taxonomy Disclosure Tables 481

Additional Information – EU Taxonomy Disclosure Tables

Introduction

These disclosures represent the EU Taxonomy disclosures of Bank of Cyprus Holdings Public Limited Company ('the Group') as at 31 December 2023.# Additional Information – EU Taxonomy Disclosure Tables

They have been prepared in accordance with the requirements of Article 8 of Regulation (EU) 2020/852 which requires undertakings that are subject to Articles 19a or 29a of Directive 2013/34/EU of the European Parliament and of the Council to disclose how and to what extent their activities are associated with environmentally sustainable economic activities. The information and all the tables included are unaudited and have been prepared in line with current available guidance and market practice. Information based on Annex VI in the Disclosures Delegated Act - Regulation (EU) 2021/2178 Credit institutions shall disclose the information referred to in Article 8(1) of Regulation (EU) 2020/852 as specified in Annexes V and XI of the Disclosures Delegated Act - Regulation (EU) 2021/2178 which supplements Regulation (EU) 2020/852.

Article 8(1) of Regulation (EU) 2020/852 requires undertakings that are subject to Articles 19a or 29a of Directive 2013/34/EU of the European Parliament and of the Council to disclose how and to what extent their activities are associated with environmentally sustainable economic activities. Article 8(2) of Regulation (EU) 2020/852 requires non-financial undertakings to disclose information on the proportion of the turnover, capital expenditure and operating expenditure of their activities related to assets or processes associated with environmentally sustainable economic activities. That provision, however, does not specify equivalent key performance indicators for financial undertakings, that is credit institutions, asset managers, investment firms and insurance and reinsurance undertakings. For credit institutions this information shall be presented in tabular form by using the template set out in Annex VI in the Disclosures Delegated Act - Regulation (EU) 2021/2178.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Additional Information – EU Taxonomy Disclosure Tables
482

Additional Information – EU Taxonomy Disclosure Tables (continued)

1.1 Assets for the calculation of GAR (Turnover Based)

a b c d e f g h i j k l m n o
Million EUR 31st December 2023 Total gross carrying amount Climate Change Mitigation (CCM) Climate Change Adaptation (CCA) TOTAL (CCM + CCA) Of which towards taxonomy relevant sectors (Taxonomy- eligible) Of which towards taxonomy relevant sectors (Taxonomy-eligible) Of which towards taxonomy relevant sectors (Taxonomy- eligible) Of which environmentally sustainable (Taxonomy-aligned) Of which environmentally sustainable (Taxonomy-aligned) Of which environmentally sustainable (Taxonomy-aligned) Of which Use of Proceeds Of which transitional Of which enabling
--- --- --- --- --- --- --- --- --- --- --- --- --- --- ---
GAR - Covered assets in both numerator and denominator
1 Loans and advances, debt securities and equity instruments not HfT eligible for GAR calculation 7,249 3,881 - - - - - - - 3,881 - - -
2 Financial undertakings 2,279 148 - - - - - - - 148 - - -
3 Credit institutions 1,971 146 - - - - - - - 146 - - -
4 Loans and advances 505 5 - - - - - - - 5 - - -
5 Debt securities, including UoP 1,465 141 - - - - - - - 141 - - -
6 Equity instruments 1 - - - - - - - - - - - -
7 Other financial corporations 308 2 - - - - - - - 2 - - -
8 of which investment firms 1 - - - - - - - - - - - -
9 Loans and advances 1 - - - - - - - - - - - -
10 Debt securities, including UoP - - - - - - - - - - - - -
11 Equity instruments - - - - - - - - - - - - -
12 of which management companies - - - - - - - - - - - - -
13 Loans and advances - - - - - - - - - - - - -
14 Debt securities, including UoP - - - - - - - - - - - - -
15 Equity instruments - - - - - - - - - - - - -
16 of which insurance undertakings 6 - - - - - - - - - - - -
17 Loans and advances 4 - - - - - - - - - - - -
18 Debt securities, including UoP - - - - - - - - - - - - -
19 Equity instruments 2 - - - - - - - - - - - -
20 Non-financial undertakings 154 - - - - - - - - - - - -
21 Loans and advances 43 - - - - - - - - - - - -
22 Debt securities, including UoP 111 - - - - - - - - - - - -
23 Equity instruments - - - - - - - - - - - - -
24 Households 4,781 3,732 - - - - - - - 3,732 - - -
25 of which loans collateralised by residential immovable property 3,726 3,726 - - - - - - - 3,726 - - -
26 of which building renovation loans - - - - - - - - - - - - -
27 of which motor vehicle loans 139 6 - - - - 6 - - - - - -
28 Local governments financing 35 1 - - - - - - - 1 - - -
29 Housing financing 1 1 - - - - - - - 1 - - -
30 Other local government financing 34 - - - - - - - - - - - -
31 Collateral obtained by taking possession: residential and commercial immovable properties 560 - - - - - - - - - - - -
TOTAL GAR ASSETS 7,809 3,881 - - - - - - - - 3,881 - - -

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Additional Information – EU Taxonomy Disclosure Tables
483

Additional Information – EU Taxonomy Disclosure Tables (continued)

1.1 Assets for the calculation of GAR (Turnover Based) (continued)

a b c d e f g h i j k l m n o
Million EUR 31st December 2023 Total gross carrying amount Climate Change Mitigation (CCM) Climate Change Adaptation (CCA) TOTAL (CCM + CCA ) Of which towards taxonomy relevant sectors (Taxonomy- eligible) Of which towards taxonomy relevant sectors (Taxonomy-eligible) Of which towards taxonomy relevant sectors (Taxonomy- eligible) Of which environmentally sustainable (Taxonomy-aligned) Of which environmentally sustainable (Taxonomy-aligned) Of which environmentally sustainable (Taxonomy-aligned) Of which Use of Proceeds Of which transitional Of which enabling
--- --- --- --- --- --- --- --- --- --- --- --- --- --- ---
Assets excluded from the numerator for GAR calculation (covered in the denominator)
33 Non-financial undertakings 4,900
34 EU SMEs and NFCs (other than SMEs) not subject to NFRD disclosure obligations 4,576
35 Loans and advances 4,565
36 of which loans collateralised by commercial immovable property 3,706
37 of which building renovation loans -
38 Debt securities -
39 Equity instruments 11
40 Non-EU country counterparties not subject to NFRD disclosure obligations 324
41 Loans and advances 324
42 Debt securities -
43 Equity instruments -
44 Derivatives 49
45 On demand interbank loans 275
46 Cash and cash-related assets 93
47 Other categories of assets (e.g. Goodwill, commodities etc.) 1,371
TOTAL ASSETS IN THE DENOMINATOR (GAR) 14,497 3,881 - - - - - - - - 3,881 - - -
48 Assets not covered for GAR calculation 11,444
49 Central governments and Supranational issuers 1,920
50 Central banks exposure 9,522
51 Trading book 2
52 Total assets 25,941
53 Off-balance sheet exposures -
54 Undertakings subject to NFRD disclosure obligations 451 7 - - - - - - - - - - -
55 Financial guarantees 1
56 Assets under management 4,031 - - - - - - - - - - - -
57 Of which debt securities
58 Of which equity instruments 1

For the 2023 report Assets Under Management has been provided. Future reports will provide detail on AUM split across Debt Securities and Equity Instruments. In addition, EU Taxonomy Eligible and EU Taxonomy Aligned information will be provided, where possible, after collaboration with third party data vendors regarding existing data limitations faced in the area of EU Taxonomy.

BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
Annual Financial Report 2023
Additional Information – EU Taxonomy Disclosure Tables
484

Additional Information – EU Taxonomy Disclosure Tables (continued)

1.2 Assets for the calculation of GAR (CapEx Based)

a b c d e f g h i j k l m n o
Million EUR 31st December 2023 Total gross carrying amount Climate Change Mitigation (CCM) Climate Change Adaptation (CCA) TOTAL (CCM + CCA) Of which towards taxonomy relevant sectors (Taxonomy- eligible) Of which towards taxonomy relevant sectors (Taxonomy-eligible) Of which towards taxonomy relevant sectors (Taxonomy- eligible) Of which environmentally sustainable (Taxonomy-aligned) Of which environmentally sustainable (Taxonomy-aligned) Of which environmentally sustainable (Taxonomy-aligned) Of which Use of Proceeds Of which transitional Of which enabling
--- --- --- --- --- --- --- --- --- --- --- --- --- --- ---
GAR - Covered assets in both numerator and denominator
1 Loans and advances, debt securities and equity instruments not HfT eligible for GAR calculation 7,249 3,886 1 1 1 - - - - 3,886 1 1 1
2 Financial undertakings 2,279 150 - - - - - - - 150 - - -
3 Credit institutions 1,971 146 - - - - - - - 146 - - -
4 Loans and advances 505 5 - - - - - - - 5 - - -
5 Debt securities, including UoP 1,465 141 - - - - - - - 141 - - -
6 Equity instruments 1 - - - - - - - - - - - -
7 Other financial corporations 308 4 - - - - - - - 4 - - -
8 of which investment firms 1 - - - - - - - - - - - -
9 Loans and advances 1 - - - - - - - - - - - -
10 Debt securities, including UoP - - - - - - - - - - - - -
11 Equity instruments - - - - - - - - - - - - -
12 of which management companies - - - - - - - - - - - - -
13 Loans and advances - - - - - - - - - - - - -
14 Debt securities, including UoP - - - - - - - - - - - - -
15 Equity instruments - - - - - - - - - - - - -
16 of which insurance undertakings 6 - - - - - - - - - - - -
17 Loans and advances 4 - - - - - - - - - - - -
18 Debt securities, including UoP - - - - - - - - - - - - -
19 Equity instruments 2 - - - - - - - - - - - -
20 Non-financial undertakings 154 4 1 1 1 - - - - 4 1 1 1
21 Loans and advances 43 - - - - - - - - - - - -
22 Debt securities, including UoP 111 4 1 1 1 - - - - 4 1 1 1
23 Equity instruments - - - - - - - - - - - - -
24 Households 4,781 3,732 - - - - - - - 3,732 - - -
25 of which loans collateralised by residential 3,726
## Annual Financial Report 2023
### Additional Information – EU Taxonomy Disclosure Tables

1.2 Assets for the calculation of GAR (CapEx Based) (continued)

Million EUR
31st December 2023 Climate Change Mitigation (CCM) Climate Change Adaptation (CCA) TOTAL (CCM + CCA) Of which towards taxonomy relevant sectors (Taxonomy-eligible) Of which towards taxonomy relevant sectors (Taxonomy-eligible) Of which towards taxonomy relevant sectors (Taxonomy- eligible) Of which environmentally sustainable (Taxonomy-aligned) Of which environmentally sustainable (Taxonomy-aligned) Of which environmentally sustainable (Taxonomy-aligned) Of which Use of Proceeds Of which transitional Of which enabling Of which Use of Proceeds
Total gross carrying amount a b c d e f g h i j k l m
Assets excluded from the numerator for GAR calculation (covered in the denominator) 6,688 - - - - - - - - - - - - -
33 Non-financial undertakings 4,900
34 EU SMEs and NFCs (other than SMEs) not subject to NFRD disclosure obligations 4,576
35 Loans and advances 4,565
36 of which loans collateralised by commercial immovable property 3,706
37 of which building renovation loans -
38 Debt securities -
39 Equity instruments 11
40 Non-EU country counterparties not subject to NFRD disclosure obligations 324
41 Loans and advances 324
42 Debt securities -
43 Equity instruments -
44 Derivatives 49
45 On demand interbank loans 275
46 Cash and cash-related assets 93
47 Other categories of assets (e.g. Goodwill, commodities etc.) 1,371
TOTAL ASSETS IN THE DENOMINATOR (GAR) 14,497 3,886 1 1 1 - - - - - 3,886 1 1 1
49 Assets not covered for GAR calculation 11,444
50 Central governments and Supranational issuers 1,920
51 Central banks exposure 9,522
52 Trading book 2
Total assets 25,941
Off-balance sheet exposures -
Undertakings subject to NFRD disclosure obligations
54 Financial guarantees 451 7 - - - - - - - - - - - -
55 Assets under management 1 4,031 - - - - - - - - - - - -
56 Of which debt securities
57 Of which equity instruments

1 For the 2023 report Assets Under Management has been provided. Future reports will provide detail on AUM split across Debt Securities and Equity Instruments. In addition, EU Taxonomy Eligible and EU Taxonomy Aligned information will be provided, where possible, after collaboration with third party data vendors regarding existing data limitations faced in the area of EU Taxonomy.


1.3 GAR sector information (Turnover Based)

Climate Change Mitigation (CCM) Climate Change Adaptation (CCA) TOTAL (CCM + CCA)
Non-Financial corporates (Subject to NFRD) SMEs and other NFC not subject to NFRD Non-Financial corporates (Subject to NFRD) SMEs and other NFC not subject to NFRD Non-Financial corporates (Subject to NFRD) SMEs and other NFC not subject to NFRD Of which environmentally sustainable (CCM) Of which environmentally sustainable (CCM) Of which environmentally sustainable (CCA)
Gross carrying amount Gross carrying amount Gross carrying amount Gross carrying amount Gross carrying amount Gross carrying amount Mn EUR Mn EUR Mn EUR
Mn EUR a b c d e f g h i
1 C.10.5 - Manufacture of dairy products 5 - - - 5 - - - -
2 C.11.0 - Manufacture of beverages 10 - - - 10 - - - -
3 C.14.1 - Manufacture of wearing apparel, except fur apparel 5 - - - 5 - - - -
4 C.20.4 - Manufacture of soap and detergents, cleaning and polishing preparations, perfumes and toilet preparations 20 - - - 20 - - - -
5 C.21.1 - Manufacture of basic pharmaceutical products 20 - - - 20 - - - -
6 C.26.2 - Manufacture of computers and peripheral equipment 10 - - - 10 - - - -
7 C.26.3 - Manufacture of communication equipment 10 - - - 10 - - - -
8 G.47.1 - Retail sale in non-specialised stores 11 - - - 11 - - - -
9 J.60.2 - Television programming and broadcasting activities 10 - - - 10 - - - -
10 J.61.3 - Satellite telecommunications activities 10 - - - 10 - - - -

1.4 GAR sector information (CapEx Based)

Climate Change Mitigation (CCM) Climate Change Adaptation (CCA) TOTAL (CCM + CCA)
Non-Financial corporates (Subject to NFRD) SMEs and other NFC not subject to NFRD Non-Financial corporates (Subject to NFRD) SMEs and other NFC not subject to NFRD Non-Financial corporates (Subject to NFRD) SMEs and other NFC not subject to NFRD Of which environmentally sustainable (CCM) Of which environmentally sustainable (CCM) Of which environmentally sustainable (CCA)
Gross carrying amount Gross carrying amount Gross carrying amount Gross carrying amount Gross carrying amount Gross carrying amount Mn EUR Mn EUR Mn EUR
Mn EUR a b c d e f g h i
1 C.10.5 - Manufacture of dairy products 5 - - - 5 - - - -
2 C.11.0 - Manufacture of beverages 10 - - - 10 - - - -
3 C.14.1 - Manufacture of wearing apparel, except fur apparel 5 0.2 - - 5 0.2 - - -
4 C.20.4 - Manufacture of soap and detergents, cleaning and polishing preparations, perfumes and toilet preparations 20 - - - 20 - - - -
5 C.21.1 - Manufacture of basic pharmaceutical products 20 0.4 - - 20 0.4 - - -
6 C.26.2 - Manufacture of computers and peripheral equipment 10 - - - 10 - - - -
7 C.26.3 - Manufacture of communication equipment 10 - - - 10 - - - -
8 G.47.1 - Retail sale in non-specialised stores 11 - - - 11 - - - -
9 J.60.2 - Television programming and broadcasting activities 10 - - - 10 - - - -
10 J.61.3 - Satellite telecommunications activities 10 - - - 10 - - - -

1.5 GAR KPI stock (Turnover Based)

% (compared to total covered assets in denominator) 31 December 2023
Climate Change Mitigation (CCM) Climate Change Adaptation (CCA) # BANK OF CYPRUS HOLDINGS PUBLIC LIMITED COMPANY
## Annual Financial Report 2023
### Additional Information – EU Taxonomy Disclosure Tables

1.6. GAR KPI stock (CapEx Based)

a b c d e f g h i j k l m n o
% (compared to total covered assets in the denominator) 31 December 2023 Climate Change Mitigation (CCM) Climate Change Adaptation (CCA) TOTAL (CCM + CCA) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total assets covered Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Of which Use of Proceeds Of which transitional Of which enabling Of which Use of Proceeds
GAR - Covered assets in both numerator and denominator
1 Loans and advances, debt securities and equity instruments not HfT eligible for GAR calculation 54% 0% 0% 0% 0% 0% 0% 0% 0% 54% 0% 0% 0% 0% 28%
2 Financial undertakings 7% 0% 0% 0% 0% 0% 0% 0% 0% 7% 0% 0% 0% 0% 9%
3 Credit institutions 7% 0% 0% 0% 0% 0% 0% 0% 0% 7% 0% 0% 0% 0% 8%
4 Loans and advances 1% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 2%
5 Debt securities, including UoP 10% 0% 0% 0% 0% 0% 0% 0% 0% 10% 0% 0% 0% 0% 6%
6 Equity instruments 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
7 Other financial corporations 1% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 1%
8 of which investment firms 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
9 Loans and advances 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
10 Debt securities, including UoP 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
11 Equity instruments 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
12 of which management companies 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
13 Loans and advances 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
14 Debt securities, including UoP 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
15 Equity instruments 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
16 of which insurance undertakings 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
17 Loans and advances 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
18 Debt securities, including UoP 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
19 Equity instruments 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
20 Non-financial undertakings 2% 0% 0% 0% 0% 0% 0% 0% 0% 2% 0% 0% 0% 0% 1%
21 Loans and advances 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
22 Debt securities, including UoP 3% 1% 1% 1% 0% 0% 0% 0% 0% 3% 1% 1% 1% 0% 0%
23 Equity instruments 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
24 Households 78% 0% 0% 0% 0% 0% 0% 0% 0% 78% 0% 0% 0% 0% 18%
25 of which loans collateralised by residential immovable property 100% 0% 0% 0% 0% 0% 0% 0% 0% 100% 0% 0% 0% 0% 14%
26 of which building renovation loans 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
27 of which motor vehicle loans 4% 0% 0% 0% 0% 4% 0% 1%
28 Local governments financing 2% 0% 0% 0% 0% 0% 0% 0% 0% 2% 0% 0% 0% 0% 0%
29 Housing financing 100% 0% 0% 0% 0% 0% 0% 0% 0% 100% 0% 0% 0% 0% 0%
30 Other local government financing 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
31 Collateral obtained by taking possession: residential and commercial immovable properties 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 2%
32 Total GAR assets 27% 0% 0% 0% 0% 0% 0% 0% 0% 27% 0% 0% 0% 0% 30%

Additional Information – EU Taxonomy Disclosure Tables (continued)

1.7 GAR KPI flow (Turnover Based)

a b c d e f g h i j k l m n o
% (compared to total covered assets in the denominator) 31 December 2023 Climate Change Mitigation (CCM) Climate Change Adaptation (CCA) TOTAL (CCM + CCA) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total assets covered Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy- aligned) Of which Use of Proceeds Of which transitional Of which enabling Of which Use of Proceeds
GAR - Covered assets in both numerator and denominator
1 Loans and advances, debt securities and equity instruments not HfT eligible for GAR calculation 30% 0% 0% 0% 0% 0% 0% 0% 0% 30% 0% 0% 0% 0% 45%
2 Financial undertakings 4% 0% 0% 0% 0% 0% 0% 0% 0% 4% 0% 0% 0% 0% 24%
3 Credit institutions 4% 0% 0% 0% 0% 0% 0% 0% 0% 4% 0% 0% 0% 0% 22%
4 Loans and advances 1% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 13%
5 Debt securities, including UoP 9% 0% 0% 0% 0% 0% 0% 0% 0% 9% 0% 0% 0% 0% 9%
6 Equity instruments 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
7 Other financial corporations 2% 0% 0% 0% 0% 0% 0% 0% 0% 2% 0% 0% 0% 0% 2%
8 of which investment firms 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
9 Loans and advances 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
10 Debt securities, including UoP 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
11 Equity instruments 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
12 of which management companies 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
13 Loans and advances 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
14 Debt securities, including UoP 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
15 Equity instruments 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
16 of which insurance undertakings 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
17 Loans and advances 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
18 Debt securities, including UoP 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
19 Equity instruments 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
20 Non-financial undertakings 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1%
21 Loans and advances 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1%
22 Debt securities, including UoP 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1%
23 Equity instruments 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
24 Households 64% 0% 0% 0% 0% 0% 0% 0% 0% 64% 0% 0% 0% 0% 20%
25 of which loans collateralised by residential immovable property 100% 0% 0% 0% 0% 0% 0% 0% 0% 100% 0% 0% 0% 0% 13%
26 of which building renovation loans 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
27 of which motor vehicle loans 12% 0% 0% 0% 0% 12% 0% 1%
28 Local governments financing 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
29 Housing financing 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
30 Other local government financing 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
31 Collateral obtained by taking possession: residential and commercial immovable properties 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1%
32 Total GAR assets 18% 0% 0% 0% 0% 0% 0% 0% 0% 18% 0% 0% 0% 0% 46%

1.8 GAR KPI flow (CapEx Based)

a b c d e f g h i j k l m n o
% (compared to total covered assets in the denominator) 31 December 2023 Climate Change Mitigation (CCM) Climate Change Adaptation (CCA) TOTAL (CCM + CCA) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy- eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total assets covered Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy- aligned) Of which Use of Proceeds Of which transitional Of which enabling Of which Use of Proceeds
GAR - Covered assets in both numerator and denominator
1 Loans and advances, debt securities and equity instruments not HfT eligible for GAR calculation 31% 0.04% 0.04% 0.04% 0% 0% 0% 0% 0% 31% 0% 0% 0% 0% 45%
2 Financial undertakings 4% 0% 0% 0% 0% 0% 0% 0% 0% 4% 0% 0% 0% 0% 24%
3 Credit institutions 4% 0% 0% 0% 0% 0% 0% 0% 0% 4% 0% 0% 0% 0% 22%
4 Loans and advances 1% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 13%
5 Debt securities, including UoP 9% 0% 0% 0% 0% 0% 0% 0% 0% 9% 0% 0% 0% 0% 9%
6 Equity instruments 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
7 Other financial corporations 5% 0% 0% 0% 0% 0% 0% 0% 0% 5% 0% 0% 0% 0% 2%
8 of which investment firms 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
9 Loans and advances 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
10 Debt securities, including UoP 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
11 Equity instruments 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
12 of which management companies 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
13 Loans and advances 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
14 Debt securities, 0%

Additional Information – EU Taxonomy Disclosure Tables

492 Additional Information – EU Taxonomy Disclosure Tables (continued)

1.9 KPI stock off-balance sheet exposures (Turnover Based)

a b c d e f g h i j k l m n
% (compared to total eligible off-balance sheet assets) 31 December 2023 Climate Change Mitigation (CCM) Climate Change Adaptation (CCA) TOTAL (CCM + CCA)
Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy- eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Of which Use of Proceeds Of which transitional Of which enabling Of which Use of Proceeds Of which enabling Of which Use of Proceeds Of which transitional Of which enabling
1 Financial guarantees (FinGuar KPI) | 2% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 2% | 0% | 0% | 0% | 0%
2 Assets under management (AuM KPI) | 1 | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0%

1 Future reports will provide detail on AUM EU Taxonomy Eligible and Aligned information, where possible, after collaboration with third party data vendors regarding existing data limitations.

1.10 KPI stock off-balance sheet exposures (CapEx Based)

a b c d e f g h i j k l m n
% (compared to total eligible off-balance sheet assets) 31 December 2023 Climate Change Mitigation (CCM) Climate Change Adaptation (CCA) TOTAL (CCM + CCA)
Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy- eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Of which Use of Proceeds Of which transitional Of which enabling Of which Use of Proceeds Of which enabling Of which Use of Proceeds Of which transitional Of which enabling
1 Financial guarantees (FinGuar KPI) | 2% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 2% | 0% | 0% | 0% | 0%
2 Assets under management (AuM KPI) | 1 | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0%

1 Future reports will provide detail on AUM EU Taxonomy Eligible and Aligned information, where possible, after collaboration with third party data vendors regarding existing data limitations.

493 Additional Information – EU Taxonomy Disclosure Tables (continued)

1.11 KPI flow off-balance sheet exposures (Turnover Based)

a b c d e f g h i j k l m n
% (compared to total eligible off-balance sheet assets) 1 31 December 2023 Climate Change Mitigation (CCM) Climate Change Adaptation (CCA) TOTAL (CCM + CCA)
Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Of which Use of Proceeds Of which transitional Of which enabling Of which Use of Proceeds Of which enabling Of which Use of Proceeds Of which transitional Of which enabling
1 Financial guarantees (FinGuar KPI) | 3% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 3% | 0% | 0% | 0% | 0%
2 Assets under management (AuM KPI) | 1 | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0%

1 Future reports will provide detail on AUM EU Taxonomy Eligible and Aligned information, where possible, after collaboration with third party data vendors regarding existing data limitations.

Due to data limitations flow eligibility ratio for Financial Guarantees is aligned to stock ratio in this disclosure.

1.12 KPI flow off-balance sheet exposures (CapEx Based)

a b c d e f g h i j k l m n
% (compared to total eligible off-balance sheet assets) 1 31 December 2023 Climate Change Mitigation (CCM) Climate Change Adaptation (CCA) TOTAL (CCM + CCA)
Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-eligible) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Proportion of total covered assets funding taxonomy relevant sectors (Taxonomy-aligned) Of which Use of Proceeds Of which transitional Of which enabling Of which Use of Proceeds Of which enabling Of which Use of Proceeds Of which transitional Of which enabling
1 Financial guarantees (FinGuar KPI) | 3% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 3% | 0% | 0% | 0% | 0%
2 Assets under management (AuM KPI) | 1 | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0%

1 Future reports will provide detail on AUM EU Taxonomy Eligible and Aligned information, where possible, after collaboration with third party data vendors regarding existing data limitations.

Due to data limitations flow eligibility ratio for Financial Guarantees is aligned to stock ratio in this disclosure.

494 Additional Information – EU Taxonomy Disclosure Tables (continued)

Information based on Annex XII in the Disclosures Delegated Act - Regulation (EU) 2021/2178

The disclosure requirements of Article 8(6) and (7) along with Annex XII of Regulation (EU) 2021/2178 were inserted by the Complimentary Climate Delegated Act and applied from 1 January 2023. This Act included specific nuclear and gas energy activities in the list of economic activities covered by the EU taxonomy. The criteria for the specific gas and nuclear activities are in line with EU climate and environmental objectives and will help accelerate the shift from solid or liquid fossil fuels, including coal, towards a climate-neutral future.

Row Nuclear energy related activities NO
1 The undertaking carries out, funds or has exposures to research, development, demonstration and deployment of innovative electricity generation facilities that produce energy from nuclear processes with minimal waste from the fuel cycle. NO
2 The undertaking carries out, funds or has exposures to construction and safe operation of new nuclear installations to produce electricity or process heat, including for the purposes of district heating or industrial processes such as hydrogen production, as well as their safety upgrades, using best available technologies. NO
3 The undertaking carries out, funds or has exposures to safe operation of existing nuclear installations that produce electricity or process heat, including for the purposes of district heating or industrial processes such as hydrogen production from nuclear energy, as well as their safety upgrades. NO
Row Fossil gas related activities
4 The undertaking carries out, funds or has exposures to construction or operation of electricity generation facilities that produce electricity using fossil gaseous fuels. YES
5 The undertaking carries out, funds or has exposures to construction, refurbishment, and operation of combined heat/cool and power generation facilities using fossil gaseous fuels. YES
6 The undertaking carries out, funds or has exposures to construction, refurbishment and operation of heat generation facilities that produce heat/cool using fossil gaseous fuels. NO

The Group does not carry out any nuclear and fossil gas related activities. The Group has limited funding to fossil gas related activities. Templates 2 and 3 of Annex XII of the Complementary Climate Delegated Act are not applicable and accordingly have not been included as none of the exposures to nuclear energy and fossil gas related activities are Taxonomy- aligned.Templates 4 and 5 of Annex XII of the Complementary Climate Delegated Act have not been included due to limitations on availability of data. Data limitations and their impacts will be reduced in future reports through collaboration with our third-party data vendors.

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