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Banco Comercial Portugues

Investor Presentation Sep 23, 2015

1913_iss_2015-09-23_4ba00029-a50b-46b5-93f9-26ee16583452.pdf

Investor Presentation

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Santander Holdings USA, Inc. ("Santander USA") and Banco Santander, S.A. ("Santander") both caution that this presentation contains forward-looking statements. These forwardlooking statements are found in various places throughout this presentation and include, without limitation, statements concerning our future business development and economic performance. While these forward-looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macroeconomic, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. The risk factors that we have indicated in our past and future filings and reports, including those with the Securities and Exchange Commission of the United States of America (the "SEC") could adversely affect our business and financial performance. Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-looking statements.

Forward-looking statements speak only as of the date on which they are made and are based on the knowledge, information available and views taken on the date on which they are made; such knowledge, information and views may change at any time. Santander does not undertake any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.

The information contained in this presentation is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Santander. Any person at any time acquiring securities must do so only on the basis of such person's own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in the presentation. In making this presentation available, Santander gives no advice and makes no recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever.

Neither this presentation nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefrom. Nothing contained in this presentation is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial Services and Markets Act 2000.

Note: Statements as to historical performance, share price or financial accretion are not intended to mean that future performance, share price or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this presentation should be construed as a profit forecast.

Note: The businesses included in each of the geographical segments and the accounting principles under which their results are presented by Grupo Santander may differ from the business included in the public subsidiaries in such geographies and the accounting principles applied locally. Accordingly, the results of operations and trends shown by Grupo Santander for its geographical segments may differ materially from those disclosed locally by such subsidiaries.

The US is an important market for Santander with significant growth potential

Macroeconomic conditions are expected to improve steadily

US financial services landscape presents very unique dynamics

Focus on retail and commercial banking

Santander US model

Model / size Examples of players Number of banks Median ROA, %
Global / Investment
banks
Barclays Goldman
Sachs
Morgan
Stanley
Credit
Suisse
~20 0.69
Trusts Northern
Trust
State
Street
BNY
Mellon
~5 0.78
Money centres JP Morgan
Chase
Bank of
America
Citi Bank Wells Fargo ~5 0.64
Super
regional
US Bank PNC Capital
One
~3 1.48
Core
regional
TD Bank
HSBC
BB&T
M&T
BBVA
KeyCorp SunTrust
RBS
Zions
Comerica
Fifth Third
Union
Regions
Banc West
~20 0.94
Regional Small
Regional
First
Republic
Hudson
City
First
Popular
Niagara
Wellesley
Bank
~20 0.42
Micro/Com
munity
Pacific
Northwest
Mercantile
Bancshares
Bancorp
First
Midwest
Home
Clayton
Federal
MVB
Pinnacle
Financial
Bancorp
+6,000 0.91
Monoline/specialty
players
Ally
CIT
Discover American
Express
~10 1.59
Note: Financials under GAAP standards
Helping people and businesses prosper 6

Santander has a long track record in the US

(1) Consolidated profit before minority interest (2) Calculated using consolidated profit before minority interest (LTM) IFRS standards

The main markets where Santander competes are attractive

(1) Estimated as a percentage of GDP (Northeast vs. USA)

(2) All domestic B2B payment transactions, including cash, cheque, card (excl. ATM withdrawals), transfers between accounts at banks and NBFIs and retail payment transactions

Source: McKinsey's Global Banking pool

Santander US has been growing earning assets while reducing non-performing loans and maintaining strong deposit and capital levels

Santander US net income: recent performance and breakdown by primary businesses

Santander US quarterly Income Statement (US\$MM) Santander US NII (US\$MM)

Income Statement Item 1Q'14 2Q'14 3Q'14 4Q'14 1Q'15 2Q'15
Net Interest Income 1,557 1,610 1,618 1,566 1,646 1,711
Net Fees 273 283 272 272 294 300
Other Income1 74 75 129 218 140 153
Operating Expenses (722) (719) (750) (779) (783) (806)
Pre-Provision Operating Profit 1,182 1,250 1,268 1,277 1,297 1,358
Net Loan-Loss Provisions (748) (684) (811) (718) (719) (834)
Profit Before Taxes 434 566 458 559 579 524
Tax on Profit (128) (189) (117) (149) (177) (174)
Consolidated Profit 306 377 340 410 401 350
Minority Interest 60 90 65 76 112 111
Attributable Profit to the Group 246 287 275 334 289 239

(1) Including dividends, income from equity-accounted method and other income/other provision (2) Puerto Rico, New York, Miami and Holding Company

Santander Holdings USA is currently comprised of two primary businesses

Santander Holdings USA

  • Retail (Consumer) Banking
  • Business Banking
  • Commercial and Corporate Banking

Santander Bank, N.A. (SBNA) Santander Consumer USA Holdings Inc. (SCUSA)

• Full-service technology-driven consumer finance company focused on:

  • Vehicle financing solutions for dealers and individuals across the United States
  • Servicing of auto loans owned by third parties

(1) Ranking based on total deposits as of June 2014 (2) Ranking based on automotive loan originations in 1Q2015, includes Santander and Chrysler Capital combined Source: SNL Financial GAAP standards, Experian – State of Automotive Finance Market

SBNA Santander Bank has a significant franchise in the Northeast US

Strong footprint in the attractive Northeast US … …among the largest players in the region

  • Total assets as of June 2015: US\$74bn
  • Branches within the Northeast as of June 2015: 682
  • 2MM households and in more than 12k mid-sized companies in Northeast
  • Proven customer strategy and ability to leverage global capabilities for large corporations

Source: SNL Financial Group criteria

Northeast
Banks
Deposits in the Northeast
Market share (%), June 2014
1)
JP Morgan Chase
22.8
2)
Bank of America
10.5
TD Bank
3)
4.8
4)
PNC
4.7
5)
Wells Fargo
4.6
6)
Citigroup
4.2
7)
Citizens
3.8
8)
HSBC
3.6
9)
M&T
3.2
10) 2.4

Improvements across all elements of the Santander Bank NA can help USA to achieve the RoTE of our leading competitors SBNA

In Retail (Consumer), we have significant areas for profitable growth SBNA

Business Banking offers many areas of opportunity SBNA

In Commercial and Corporate, we will improve our product suite and leverage Group capabilities SBNA

(2) Santander footprint. In the case of the US: considering all states where Santander Bank operates

Source: Santander, Bank websites, Synthetic Bank, Barlow, Global Banking Pools, McKinsey Midmarket Corporate Banking survey, Greenwich Associates

We have a significant opportunity to improve our funding costs SBNA

Note: peer set defined as US banks with assets between \$50Bn and \$250Bn (N=14) Source: SNL Financial GAAP standards

Additionally, we can improve expenses control SBNA

  • Improved efficiency through automation and expense management
  • Optimisation of organisation structure and operating model (including overlap between bank and holding)
  • Optimisation of corporate facilities, continued branch rationalizsation
  • Reduction in regulatory transformation expenses in three years

(1) Noninterest expense, less amortisation of intangible assets, divided by net interest income on a fully taxable equivalent basis and noninterest income Note: peer set defined as US banks with assets between \$50Bn and \$250Bn (N=14) Source: SNL Financial GAAP standards

SCUSA's expertise in nonprime has allowed it to become a top five player in national auto finance (top four in used vehicles) SCUSA

Auto loan origination occurs through three channels SCUSA is already a major player in auto finance
Channel Description Top auto finance
companies
Automotive loan originations
Market Share (%), 1Q'15
Indirect
Substantial dealer network throughout
the United States

Full-spectrum lender
Wells Fargo DS
1)
Total
New vehicles
5.4
3.6
Used vehicles
6.3
OEM 2)
Ally
5.3 6.7 4.5
relationships
Preferred lender for FCA US LLC
("Chrysler")

Offering prime and nonprime loans,
leases and dealer financing solutions
3)
Chase
4.6 7.7 2.9
4)
Capital One
4.4 4.6 4.3
Direct-to
consumer

Auto loans directly to consumers

Via online channels, primarily through
5) 4.1 4.6 3.9
Roadloans.com Toyota FS
6)
3.8 7.5 1.8

Source: Experian – State of Automotive Finance Market, Santander Consumer USA includes Chrysler Capital

SCUSA delivers strong profitability today and has additional growth opportunities in third-party servicing and Chrysler Capital SCUSA

(1) Balances held for investment; excludes prime assets held for sale and personal loans (2) Nonprime assets with FICO scores under 640 (3) IFRS

In 2016, Santander USA will include all US and Puerto Rico operations of the Santander Group

Santander is working to meet regulatory expectations in the US

• SHUSA is building out the appropriate processes and management structures to effectively manage all the Group's activities in the US

• Key areas of focus:

  • Governance and oversight of the consolidated US organisation
  • Risk management
  • Capital planning
  • Liquidity risk management

Context Main initiatives

  • 1. Significant US management and Board of Director changes, including independent directors, with large US banking management experience and deep expertise of regulatory matters
  • 2. Launched a multi-year transformation program to strengthen risk, capital and liquidity management
  • 3. Investing in technology to further improve our internal controls, risk management and capital planning systems

Building the required foundational capabilities and infrastructure

Going forward, Santander Holdings USA will focus on four strategic priorities

Become the regional bank of choice in our footprint and a national leader in auto finance

  • Easy to use product suite to drive loyalty
  • Improved customer experience across all channels
  • Advanced digital capabilities in key processes and services

Business banking

  • Knowledgeable sales force with strong local relationship
  • Easy-to-use multichannel capabilities

  • Retail (Consumer) Commercial and Corporate Auto 1 2 3 4

  • Enhanced cash management and treasury products
  • Leverage of the unique Global capabilities of the Group
  • Effective sales force

  • Optimised portfolio mix

  • Significant servicing business
  • Relationship with Chrysler that is fully realised

In retail we will focus on acquiring primary customer relationships by building a simple and innovative value proposition 1 Retail (Consumer)

Priority Main initiatives Illustration
Develop a
simplified, value
adding core offer

New mass market checking product

Core credit card product: cash back rewards with no annual fee
Simplify

overall product portfolio
Enhance digital
capabilities

Enable convenient "anytime, anywhere, anyhow" interfaces

Extend value proposition to complement our branch presence
Leverage client profiling in sales and service (Neo CRM)

Move simple / routine transactions to digital channels
Optimize the
branch network

Transform people equation: sales tools, routine, coaching,
training, partner collaboration and performance metrics

Optimise footprint and format: right-size and relocate

Enhance branch experience, processes and capabilities
Improve
customer
satisfaction
Improve platform reliability, performance and functionality


Simplify processes and reduce existing friction points

Empower frontline and back office
Improve our position
in J.D. Power ranking

We are steadily improving digital capabilities and will focus on the processes and services most relevant for the value proposition and customer satisfaction Retail (Consumer)

Provides front line with clear understanding of high-level customer digital behaviour or non-behaviour

1

"Best Digital Platform" Digital Strategy Awards 2015 by innovation enterprise

ATM Image Deposit capability across the entire proprietary network

Mobile Check Deposit for iOS and Android

More loyal customers will deliver higher quality earnings (expected impact) 1 Retail (Consumer)

2 In Business Banking we will focus on our product, sales and risk capabilities Business Banking

3 In commercial and corporate we will improve the product proposition, strengthen the sales force and leverage the full potential of the Group Commercial and Corporate

4 At SCUSA, we will maintain our momentum while increasing the serviced for others business and fully leveraging the potential of the Chrysler relationship Auto

(1) See SCUSA SEC filings for more detail

2018 USA targets

1H'15 2018
Employee engagement Below peers Peers level
People Attrition levels (SBNA) 16.9% Market rate
Retail loyal customers (k) (SBNA) 164 182
Digital customers (k) (SBNA) 575 1,200
Customers Customer service satisfaction1
(SBNA)
Bottom quartile Approach peers
Fee income CAGR 7%(2) 22%(3)
RoTE 9.2% >11%
FL CET1 11.9% >12%
Shareholders NPL ratio 2.2% 2.5%
C/I ratio 37% c.37%
Communities Number of scholarships 2016-2018 (k) 6.3

(1) J.D. Power, applicable for SBNA Retail only (2) 1H'14-1H'15 (3) 2015-2018 Note: IFRS criteria except for capital ratios of SHUSA

Transparent performance metrics for 2016

Key metric 1H'15 2016 Improvement Comment
Digital
(# customers)
575k ~725k +26%
Increase penetration with expanded base

Steady development of digital capabilities
Chrysler contractual
capture rate1
(%)
44 54 +10p.p.
Capture further potential of Chrysler
relationship
Retail Loyal
Customers
(# customers)
164k ~170k +5% Increase cross-product usage/linkage by

clients

Focus on customer satisfaction

(1) See SCUSA SEC filings for more detail

Key takeaways

The US market continues to be an attractive opportunity for Santander Group

Immediate focus on enhancing foundational elements to meet regulatory requirements

Clear plans and roadmaps to become a strong banking franchise in the US North East and maintain leadership in Auto Finance

Improving our overall RoTE to 11%

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