Investor Presentation • Sep 23, 2015
Investor Presentation
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Santander Holdings USA, Inc. ("Santander USA") and Banco Santander, S.A. ("Santander") both caution that this presentation contains forward-looking statements. These forwardlooking statements are found in various places throughout this presentation and include, without limitation, statements concerning our future business development and economic performance. While these forward-looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macroeconomic, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. The risk factors that we have indicated in our past and future filings and reports, including those with the Securities and Exchange Commission of the United States of America (the "SEC") could adversely affect our business and financial performance. Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-looking statements.
Forward-looking statements speak only as of the date on which they are made and are based on the knowledge, information available and views taken on the date on which they are made; such knowledge, information and views may change at any time. Santander does not undertake any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.
The information contained in this presentation is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Santander. Any person at any time acquiring securities must do so only on the basis of such person's own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in the presentation. In making this presentation available, Santander gives no advice and makes no recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever.
Neither this presentation nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefrom. Nothing contained in this presentation is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial Services and Markets Act 2000.
Note: Statements as to historical performance, share price or financial accretion are not intended to mean that future performance, share price or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this presentation should be construed as a profit forecast.
Note: The businesses included in each of the geographical segments and the accounting principles under which their results are presented by Grupo Santander may differ from the business included in the public subsidiaries in such geographies and the accounting principles applied locally. Accordingly, the results of operations and trends shown by Grupo Santander for its geographical segments may differ materially from those disclosed locally by such subsidiaries.
Focus on retail and commercial banking
Santander US model
| Model / size | Examples of players | Number of banks | Median ROA, % | ||||
|---|---|---|---|---|---|---|---|
| Global / Investment banks |
Barclays | Goldman Sachs |
Morgan Stanley |
Credit Suisse |
~20 | 0.69 | |
| Trusts | Northern Trust |
State Street |
BNY Mellon |
~5 | 0.78 | ||
| Money centres | JP Morgan Chase |
Bank of America |
Citi Bank | Wells Fargo | ~5 | 0.64 | |
| Super regional |
US Bank | PNC | Capital One |
~3 | 1.48 | ||
| Core regional |
TD Bank HSBC BB&T M&T BBVA |
KeyCorp | SunTrust RBS Zions Comerica |
Fifth Third Union Regions Banc West |
~20 | 0.94 | |
| Regional | Small Regional |
First Republic |
Hudson City |
First Popular Niagara |
Wellesley Bank |
~20 | 0.42 |
| Micro/Com munity |
Pacific Northwest Mercantile Bancshares Bancorp |
First Midwest |
Home Clayton Federal |
MVB Pinnacle Financial Bancorp |
+6,000 | 0.91 | |
| Monoline/specialty players |
Ally CIT |
Discover | American Express |
~10 | 1.59 | ||
| Note: Financials under GAAP standards | |||||||
| Helping people and businesses prosper | 6 |
(1) Consolidated profit before minority interest (2) Calculated using consolidated profit before minority interest (LTM) IFRS standards
(1) Estimated as a percentage of GDP (Northeast vs. USA)
(2) All domestic B2B payment transactions, including cash, cheque, card (excl. ATM withdrawals), transfers between accounts at banks and NBFIs and retail payment transactions
Source: McKinsey's Global Banking pool
Santander US quarterly Income Statement (US\$MM) Santander US NII (US\$MM)
| Income Statement Item | 1Q'14 | 2Q'14 | 3Q'14 | 4Q'14 | 1Q'15 | 2Q'15 |
|---|---|---|---|---|---|---|
| Net Interest Income | 1,557 | 1,610 | 1,618 | 1,566 | 1,646 | 1,711 |
| Net Fees | 273 | 283 | 272 | 272 | 294 | 300 |
| Other Income1 | 74 | 75 | 129 | 218 | 140 | 153 |
| Operating Expenses | (722) | (719) | (750) | (779) | (783) | (806) |
| Pre-Provision Operating Profit | 1,182 | 1,250 | 1,268 | 1,277 | 1,297 | 1,358 |
| Net Loan-Loss Provisions | (748) | (684) | (811) | (718) | (719) | (834) |
| Profit Before Taxes | 434 | 566 | 458 | 559 | 579 | 524 |
| Tax on Profit | (128) | (189) | (117) | (149) | (177) | (174) |
| Consolidated Profit | 306 | 377 | 340 | 410 | 401 | 350 |
| Minority Interest | 60 | 90 | 65 | 76 | 112 | 111 |
| Attributable Profit to the Group | 246 | 287 | 275 | 334 | 289 | 239 |
(1) Including dividends, income from equity-accounted method and other income/other provision (2) Puerto Rico, New York, Miami and Holding Company
• Full-service technology-driven consumer finance company focused on:
(1) Ranking based on total deposits as of June 2014 (2) Ranking based on automotive loan originations in 1Q2015, includes Santander and Chrysler Capital combined Source: SNL Financial GAAP standards, Experian – State of Automotive Finance Market
Source: SNL Financial Group criteria
| Northeast Banks |
Deposits in the Northeast Market share (%), June 2014 |
|||||
|---|---|---|---|---|---|---|
| 1) JP Morgan Chase |
22.8 | |||||
| 2) Bank of America |
10.5 | |||||
| TD Bank 3) |
4.8 | |||||
| 4) PNC |
4.7 | |||||
| 5) Wells Fargo |
4.6 | |||||
| 6) Citigroup |
4.2 | |||||
| 7) Citizens |
3.8 | |||||
| 8) HSBC |
3.6 | |||||
| 9) M&T |
3.2 | |||||
| 10) | 2.4 |
(2) Santander footprint. In the case of the US: considering all states where Santander Bank operates
Source: Santander, Bank websites, Synthetic Bank, Barlow, Global Banking Pools, McKinsey Midmarket Corporate Banking survey, Greenwich Associates
Note: peer set defined as US banks with assets between \$50Bn and \$250Bn (N=14) Source: SNL Financial GAAP standards
(1) Noninterest expense, less amortisation of intangible assets, divided by net interest income on a fully taxable equivalent basis and noninterest income Note: peer set defined as US banks with assets between \$50Bn and \$250Bn (N=14) Source: SNL Financial GAAP standards
| Auto loan origination occurs through three channels | SCUSA is already a major player in auto finance | |||||
|---|---|---|---|---|---|---|
| Channel | Description | Top auto finance companies |
Automotive loan originations Market Share (%), 1Q'15 |
|||
| Indirect | • Substantial dealer network throughout the United States • Full-spectrum lender |
Wells Fargo DS 1) |
Total New vehicles 5.4 3.6 |
Used vehicles 6.3 |
||
| OEM | 2) Ally |
5.3 | 6.7 | 4.5 | ||
| relationships | • Preferred lender for FCA US LLC ("Chrysler") • Offering prime and nonprime loans, leases and dealer financing solutions |
3) Chase |
4.6 | 7.7 | 2.9 | |
| 4) Capital One |
4.4 | 4.6 | 4.3 | |||
| Direct-to consumer |
• Auto loans directly to consumers • Via online channels, primarily through |
5) | 4.1 | 4.6 | 3.9 | |
| Roadloans.com | Toyota FS 6) |
3.8 | 7.5 | 1.8 |
Source: Experian – State of Automotive Finance Market, Santander Consumer USA includes Chrysler Capital
(1) Balances held for investment; excludes prime assets held for sale and personal loans (2) Nonprime assets with FICO scores under 640 (3) IFRS
• SHUSA is building out the appropriate processes and management structures to effectively manage all the Group's activities in the US
Building the required foundational capabilities and infrastructure
Become the regional bank of choice in our footprint and a national leader in auto finance
Easy-to-use multichannel capabilities
Retail (Consumer) Commercial and Corporate Auto 1 2 3 4
Effective sales force
Optimised portfolio mix
In retail we will focus on acquiring primary customer relationships by building a simple and innovative value proposition 1 Retail (Consumer)
| Priority | Main initiatives | Illustration |
|---|---|---|
| Develop a simplified, value adding core offer |
• New mass market checking product • Core credit card product: cash back rewards with no annual fee Simplify • overall product portfolio |
|
| Enhance digital capabilities |
• Enable convenient "anytime, anywhere, anyhow" interfaces • Extend value proposition to complement our branch presence Leverage client profiling in sales and service (Neo CRM) • Move simple / routine transactions to digital channels • |
|
| Optimize the branch network |
• Transform people equation: sales tools, routine, coaching, training, partner collaboration and performance metrics • Optimise footprint and format: right-size and relocate • Enhance branch experience, processes and capabilities |
|
| Improve customer satisfaction |
Improve platform reliability, performance and functionality • • Simplify processes and reduce existing friction points • Empower frontline and back office |
Improve our position in J.D. Power ranking |
We are steadily improving digital capabilities and will focus on the processes and services most relevant for the value proposition and customer satisfaction Retail (Consumer)
Provides front line with clear understanding of high-level customer digital behaviour or non-behaviour
1
"Best Digital Platform" Digital Strategy Awards 2015 by innovation enterprise
ATM Image Deposit capability across the entire proprietary network
Mobile Check Deposit for iOS and Android
2 In Business Banking we will focus on our product, sales and risk capabilities Business Banking
3 In commercial and corporate we will improve the product proposition, strengthen the sales force and leverage the full potential of the Group Commercial and Corporate
4 At SCUSA, we will maintain our momentum while increasing the serviced for others business and fully leveraging the potential of the Chrysler relationship Auto
(1) See SCUSA SEC filings for more detail
| 1H'15 | 2018 | ||
|---|---|---|---|
| Employee engagement | Below peers | Peers level | |
| People | Attrition levels (SBNA) | 16.9% | Market rate |
| Retail loyal customers (k) (SBNA) | 164 | 182 | |
| Digital customers (k) (SBNA) | 575 | 1,200 | |
| Customers | Customer service satisfaction1 (SBNA) |
Bottom quartile | Approach peers |
| Fee income CAGR | 7%(2) | 22%(3) | |
| RoTE | 9.2% | >11% | |
| FL CET1 | 11.9% | >12% | |
| Shareholders | NPL ratio | 2.2% | 2.5% |
| C/I ratio | 37% | c.37% | |
| Communities | Number of scholarships 2016-2018 (k) | 6.3 |
(1) J.D. Power, applicable for SBNA Retail only (2) 1H'14-1H'15 (3) 2015-2018 Note: IFRS criteria except for capital ratios of SHUSA
| Key metric | 1H'15 | 2016 | Improvement | Comment |
|---|---|---|---|---|
| Digital (# customers) |
575k | ~725k | +26% | • Increase penetration with expanded base • Steady development of digital capabilities |
| Chrysler contractual capture rate1 (%) |
44 | 54 | +10p.p. | • Capture further potential of Chrysler relationship |
| Retail Loyal Customers (# customers) |
164k | ~170k | +5% | Increase cross-product usage/linkage by • clients • Focus on customer satisfaction |
(1) See SCUSA SEC filings for more detail
The US market continues to be an attractive opportunity for Santander Group
Immediate focus on enhancing foundational elements to meet regulatory requirements
Clear plans and roadmaps to become a strong banking franchise in the US North East and maintain leadership in Auto Finance
Improving our overall RoTE to 11%
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