Investor Presentation • Nov 18, 2021
Investor Presentation
Open in ViewerOpens in native device viewer

CARLOS TORRES VILA, CHAIRMAN ONUR GENÇ, CEO


This document is only provided for information purposes and does not constitute, nor should it be interpreted as, an offer to sell or exchange or acquire, or an invitation for offers to buy securities issued by any of the aforementioned companies. Any decision to buy or invest in securities in relation to a specific issue must be made solely and exclusively on the basis of the information set out in the pertinent prospectus filed by the company in relation to such specific issue. No one who becomes aware of the information contained in this report should regard it as definitive, because it is subject to changes and modifications.
This document contains or may contain forward looking statements (in the usual meaning and within the meaning of the US Private Securities Litigation Reform Act of 1995) regarding intentions, expectations or projections of BBVA or of its management on the date thereof, that refer to or incorporate various assumptions and projections, including projections about the future earnings of the business. The statements contained herein are based on our current projections, but the actual results may be substantially modified in the future by various risks and other factors that may cause the results or final decisions to differ from such intentions, projections or estimates. These factors include, without limitation, (1) the market situation, macroeconomic factors, regulatory, political or government guidelines, (2) domestic and international stock market movements, exchange rates and interest rates, (3) competitive pressures, (4) technological changes, (5) alterations in the financial situation, creditworthiness or solvency of our customers, debtors or counterparts. These factors could cause or result in actual events differing from the information and intentions stated, projected or forecast in this document or in other past or future documents. BBVA does not undertake to publicly revise the contents of this or any other document, either if the events are not as described herein, or if such events lead to changes in the information contained in this document.
This document may contain summarised information or information that has not been audited, and its recipients are invited to consult the documentation and public information filed by BBVA with stock market supervisory bodies, in particular, the prospectuses and periodical information filed with the Spanish Securities Exchange Commission (CNMV) and the Annual Report on Form 20-F and information on Form 6-K that are filed with the US Securities and ExchangeCommission.
Distribution of this document in other jurisdictions may be prohibited, and recipients into whose possession this document comes shall be solely responsible for informing themselves about, and observing any such restrictions.By accepting this document you agree to be bound by the foregoing restrictions.


(7D CUMULATIVE VS. SAME PERIOD IN 2019)



INFLATION5 (%)

Source: BBVA Research. (1) Considers spending at BBVA Point of Sale (POS) by BBVA and non-BBVA customers and spending by BBVA customers at non-BBVA POS. (2) Average data for BBVA's footprint: Spain, Mexico, Turkey, Peru, Colombia and Argentina. (3) Proxied by total inflows received by firms classified by NACE codes from the current account transfers on daily basis. (4) Average data for footprint: Spain, Mexico, Turkey, Peru and Colombia. (5) Average annual inflation.

PERCENTAGE OF USERS WHO USED DIGITAL OR REMOTE CHANNELS (6 MONTHS PRIOR TO APRIL 2021 VS. 6 MONTHS PRIOR TO APRIL 2020)

Source: McKinsey Global Digital Sentiment Insights survey.


Source: ARK Investment Management LLC (https://ark-invest.com/white-papers/innovation-why-now-white-paper/).


Source: Lenaerts, Tagliapietra and Wolff (2021).
Source: Based on data from International Energy Agency (2021) Net Zero by 2050: Net Zero by 2050 Scenario - Data product - IEA; as modified by BBVA Research.
(1) Exajoule (EJ) equals 1018 Joules. (2) Excluding China, IEA, Financing Clean Energy Transitions in Emerging and Developing Economies, 2021.

02 BBVA is uniquely positioned in this age of opportunity


| STRONG POSITION | LEADING PROFITABILITY | ||||
|---|---|---|---|---|---|
| Sep-21 | Market share1 Ranking1 (%) |
ROE (%) vs. industry2 (bps) |
|||
| Spain | 13.1% | #3 | 12.3% (+350 bps) | ||
| Mexico | 23.8% | #1 | 22.2%(+1,070 bps) | ||
| Turkey | 18.2% | #2 | 19.1% (+840 bps) |
||
| Colombia | 10.5% | #4 | 16.4% (+530 bps) |
||
| Peru | 21.3% | #2 | 12.6% (+270 bps) |
(1) Latest available market shares, Ranking among peer group. Turkey among private banks.
1
(2) ROE under local criteria as of 9M21, except Colombia 8M21. Excludes Corporate Center expenses.

(1) According to 'The Forrester Digital Experience Review™: European Mobile Banking Apps, Q3 2021'. (2) According to Dow Jones Sustainability Index.



We think big

We are one team


To bring the age of opportunity to everyone



Clear commitment to shareholder value creation


(1) CET1 as of September 2021 excluding restructuring costs in Spain. (2) Considering the maximum amount of €3.5 Bn of the share buyback program. (3) Assuming 100% acceptance on voluntary takeover bid on Garanti BBVA shares currently not owned by BBVA (50.15%).

NEW DISTRIBUTION POLICY1

(1) Includes the possibility of combining cash distributions with share buybacks. (2) The execution of the €3.5 Bn share buyback program scheme (including its first tranche) is considered an extraordinary shareholder distribution and is therefore not included in the scope of the new distribution policy. We will start shortly after the Investor Day with the execution of the first €1.5 Bn tranche which will not be subject to any maximum share price. We estimate the execution will take 3 to 4 months.


Leading franchises in very attractive markets

Trend setters in Digital and Sustainability

Differential culture and mindset

Proven track record of solid financial returns

Disciplined capital allocation

Excess capital for shareholder's distributions and growth



COST TO INCOME



(2016-9M21 BBVA, 9M21 PEER AVG, %)



Peers PEERS1
HISTORICAL TREND (2018-9M21, % CAGR) 7% 6% BBVA European


NEW TARGET CUSTOMERS1
2024 GOAL (MN CUSTOMER GROWTH)


(1) Target customers refers to those customers in which the bank wants to grow and retain, as they are considered valuable due to their assets, liabilities and/or transactionality with BBVA.

SUSTAINABLE FINANCE
CUMULATIVE FINANCING (2018-9M21, €BN)

2025 GOAL (€ BN)



2021-2024 2018-2025
(1) Target customers refers to those customers in which the bank wants to grow and retain, as they are considered valuable due to their assets, liabilities and/or transactionality with BBVA.


Executing on our strategic priorities to capture the opportunities of the new era and achieve our goals

Differentiation Superior performance Accelerators

Improving our clients' financial health

Reaching more clients

The best and most engaged team

Helping our clients transition towards a sustainable future

Driving operational excellence



A distinctive bank for our clients based on a unique value proposition
Continue leading efficiency through operational excellence


A distinctive bank for our clients based on a unique value proposition
Continue leading efficiency through operational excellence

/ 28
Conviction: Scale is a competitive advantage in our traditional banking business

(1) Gross customer acquisition through own channels for retail segment

Conviction: Banking is the combination of distinct businesses with different return-growth profiles

Capture the opportunities of the affluent segment
Digital products and contextualized sales


(1) European Peer Group: BARC, BNPP, CASA, CMZ, CS, DB, HSBC, ISP, LBG, NWG, SAN, SG, UBS, UCG. Peers' last data point as of 6M21.

Conviction: All businesses, including ours, are gradually being disrupted by technologically focused players



A distinctive bank for our clients based on a unique value proposition
Continue leading efficiency through operational excellence
(1) Includes monetary and non-monetary transactions related to servicing. It excludes product sales and information inquiries. Includes ATMs transactions. (2) Excludes units sold in USA, Venezuela, Chile and Paraguay. (3) Product Relative Value as a proxy of lifetime economic representation of units sold.


Sustainability-linked finance over Group's new business1 origination
OF WHICH:

Incremental business2 driven by sustainable products offering
2021 A sustainable alternative for most of our core products …
Carbon footprint calculator: world's 1st bank …
1st gender loan worldwide
1st green project finance worldwide …
1st social bond worldwide
2030 decarbonization goals set in CO2 selected intensive industries Advice our clients in the transition

(1) Includes lending, project finance, bonds, refinancing; excludes asset management business (2) Based on incremental market shares and new business pools (e.g. NGEU funds).
…
…
…


A larger and more profitable bank
A distinctive bank for our clients based on a unique value proposition


(1) Includes monetary and non-monetary transactions related to servicing. It excludes product sales and information inquiries (2) Total sales. Product Relative Value as a proxy of lifetime economic representation of units sold


VINTAGE ANALYSIS, SPAIN - COMMERCIAL BANKING (2Q 2021;# OF CLIENTS WITH AT LEAST ONE TRANSACTION IN EXCEPTION POOL)

(1) Regulatory capital allocated to transactions in each matrix section


(1) Sustainability data available since 2019. (2) Time-to-market measured by number of days since a scrum starts developing a feature to implementation. (3) Increase in feature releases in BBVA mobile app vs. traditional methodology.


Market position already strong and further improving




Constant €. CAGR 2017-Sep.21
• Focus on growing the retail franchise leveraging payroll growth

• Increase the franchise scale across the board, especially in wholesale banking

| REVENUE GROWTH (%, CAGR, € CONSTANT) |
(%, AVERAGE) | COST TO INCOME | COST OF RISK (BPS, AVERAGE) |
||||
|---|---|---|---|---|---|---|---|
| 2015-9M2021 annualized |
2021-24 CAGR Goal | 2015-9M2021 | 2024 Goal | 2015-9M2021 | Avg. 2022-24 Goal | ||
| Spain | -1.9 | Slight growth | 54.3 | 45 | 36 | < 35 | |
| Mexico | +6.2 | Close to double digit1 |
34.2 | Low 30's | 319 | < 300 | |
| Turkey | +17.7 | c High teens1 |
34.2 | c Low 30's |
170 | c < 150 |
|
| South America | +7.0 | Mid teens1 | 43.8 | Low 40's | 166 | < 200 | |
| Corporate Center |
Expenses continue to decline |
(1) In local currency


(1) Target customers refers to those customers in which the bank wants to grow and retain, as they are considered valuable due to their assets, liabilities and/or transactionality with BBVA.

We have set ambitious long-term goals to accelerate profitable growth and value for our shareholders




This document is only provided for information por should it be interpreted as an offer to sellir e ranim, or an invitation for offer to by searchs issued by any of the afternetioned on princes in securities in scurities in a specific sose muscle made soley on the aass of the perfirent prosects field by the company in relation to such specific issue. It one in the infrimation contained in this report should regard it subject to changes and modifications.
This document contain to may contain for assal nearing and within the meaning of the US Private Securities Libertion Reform Ad of 1995 regarding or projections of BBN or chilis naragement on the casemplions and projections and projections and the fiture earnings of the business. The statements contained herein are based on our our results may be subscribily modified in the future ty various risks and other for may case the results of included in to first lections t suchiritorions, priections and rindes These for since (1) the mariet situation, marceconomicators, regaldor, political or goverment gridents, (2) domestic and international stock nrade trovements, exchange rates, (3) competitie pressures, (4) technologial charges, (5) atteration in the financial situation conservation of our custor or ourterparts. These fature could case or result in a interiors stated, prieted or freedor his bournent or in other past of this cournents BBV-Cores rol undertake to publicy revise the content, either if the events are not as described herein, of I such events lead to changes in the information contained in this bourned.
This document may continue is chipmation that has ot been audited, and its resipents and the documentation and public information field by BBV-will stool market superior botics, in anticular the prospective with the Spanish Scounties Excludies Excluding Scountes on Form 25-F and rithmation on Form 2-F and riformation on Form 6-F and are filed with the US Securities and Exchange Commission.
Distribution of the courted in the pincibitis not recommiss in oversession this courner or minestial dessible for inoming hemselves about, and ocerning any soci restrictions. By accepting this document you agree to be bound by the foregoing restrictions.


Value Proposition Mobile as the centre of gravity

Mobile as remote control of the bank
Very simple product catalogue and one click processes
Helping clients control day-to-day life and their financial health
Human assistance beyond face to face interactions
Digital channels as a sales engine, beyond pure servicing
Multichannel, automated and data based sales & servicing orchestration


Digital Experience Leader 5 years in a row ("Forrester Digital Experience review")

Leading position in our main geographies
Source Brandpower: Kantar

Leading position in our main geographies, widening distance vs peers in 7pps in the last 5 years
Note: As of FY 2020




| | A distinctive bank for our clients |
3
2

Growth in Value Segments & Products
New Customer Acquisition
2

A distinctive bank for our clients based on a unique value proposition
Continue leading efficiency through operational excellence

| Impact | Drivers | |||
|---|---|---|---|---|
| SMEs ACCOUNTS FOR | DISTRIBUTION MODEL |
Efficient coverage & high capillarity · Dedicated manager for c90% of high value SMEs = Low value SMEs manager role in every BBVA branch · Promoting remote capabilities |
||
| REVENUES | RISK | Solid risk models support proactive & seamless approach to our clients 173 of BBVA clients have received a proactive offer |
||
| NUMBER OF CLIENTS | DIGITAL | Digital onboarding & core products digitally available Digital Penetration of / 5% 4 · Digital onboarding and products (23% digitally onboarded clients, one-click digital loans, etc) |

*Growth in constant euros

| Impact | Drivers | ||||
|---|---|---|---|---|---|
| CROSS-BORDER ACCOUNTS FOR over total |
DISTRIBUTION MODEL |
Global and local client needs covered by international specialists |
|||
| 25% BBVA Gross Margin | SOLUTIONS | Leverage our Global Banking footprint in 24 countries | |||
| REVENUES +25% 21e vs 19* |
Global Treasury Management Platform with comprehensive multi channel offering |
||||
| (eg. Payments & Collections, Supply Chain Finance, Commercial Cards, reporting & agent, Sustainability solutions) |
|||||
| NUMBER OF CLIENTS CROSS-BORDER +26% 21e vs 19 |
DIGITAL | Global Transactional Banking Solutions through BBVA Pivot, with one single contract |
*Growth in constant euros

60,000€
*Growth in constant euros




Early engagement of customers ए
= Embedded financial services through Partnerships

2
A distinctive bank for our clients based on a unique value proposition
Enriched Advice
Helping transition in Sustainability
3
Continue leading efficiency through operational excellence

Help control my day to day income and expenses
Help optimizing monthly expenses
Create a safety net and automate periodic contributions
Optimize investments
Holistic advice and planning
Achieving specific life goals






A larger and more profitable bank
A distinctive bank for our clients based on a unique value proposition
3
2
Deeper Digital & Remote
Leveraging Globality


Optimizing Relationship Model to support customer growth with a significantly lower cost to serve & sell

... taking advantage of every interaction to "talk" with the customer
| KE) STRATEGIES |
Re- channelling |
Roles Evolution @ |
Remote as a channel |
Productivity transformation |
||
|---|---|---|---|---|---|---|
| Low value traffic towards DIY channels |
Mass Branch Roles towards one stop shop & multifunctionality while reinforcing Value Segment salesforces |
Enabling remote for everyone as an additional channel |
efficiency | > Smart Call to action for every interaction Smartly routed prioritizing probability of sales over |


Remote as a channel
Clients with Remote Service 2019-2021e
×3


NPS
September 21
+15% Personalised client coverage Branch Roles evolution & Productivity Transformation
+24% to 1,110 in 2021e
Active Customers per Salesforce 2019-2021e
+21% to 147,000€ in 2021e
Sales Value per Salesforce 2019-2021e

Reutilization by design
Top 1 (in 12 apps out of 14)
Average rating 4.5 (out of 5)


Multi-segment global co-creation

IN SUMMARY, we will continue delivering on our transformation to amplify the impact
Differential Value Proposition
Sustained Profitable Growth
Lower Cost to Sell and Serve our clients



JAVIER RODRÍGUEZ SOLER HEAD OF SUSTAINABILITY

This document is only provided for internation porcharding or chault it be interpreted as and the creative or an invitation for offes in by searchs sound on of the aforementioned on prines in securities in scurrities in edition to aspective on the basis of the information set on in the perfirent prosects flect of the cornany in relation to such specific issue. No one who in this report should read it a definitive, because it s subject to changes and modifications.
This document contain for ward boling statements (in the usual meaning of the US Prixte Securities Liggtion Reform Add of 1995) regarding or projections of BBN a r of its naragement on the concerner on one assumplions and projections about the four-earnings of the business. The statements contained heein are bosed on our current may be substantially modified in the bure by winus risks and other factors that may case the results of firal decisions to firer form such interiors, prestimates. These factors in the market situation, marcesonomic factors, egaldor, collical or geverment guidition proverment guidines, (2) domestic and memat stock market novements, echange rates (1) competitie pressures, (4) ethnological changes, (5) atteritires or shenry of our user users of our user users of our user un counterparts. These fatur atual evers difeinig from the internation and interiors stated, projected on the pourments. BBV coeser of the exounters. BBV coeser of undertake to publicy revise of this or any other fi the events are not as described herein, or if such events lead to charges in the information contained in this dourned.
This counter may contain unmation that ras other and ted, and is recients are inited to onentation and public information filled by BBC will show market superisor bodies, in pricited internation filed with the Spanish Securities Excharge Commission (CMV) and the Arnual Report on Form 20-F and information on Form Porm Porm Por are filed with the US Securities and Exchange Commission.
Distribution of the courter in other jurisitions may be into whose possession this doumert comes that be inforning themselves about, and observing any such restrictions. By accepting this document you agree to be bound by the foregoing restrictions.

with new or updated NDCs (Nationally Determined Contributions)
40% of the world's financial assets pledged to meet the goals of the Paris Agreement
Global Temperature increase target +1.5°C by 2050
Worldwide annual investment to limit global warming until 2030
\$ Tro
Extensive policy responses geared to sustainability for 2021-2024
Emerging countries will invest more, relative to GDP, in low-emissions assets during a net-zero transition
€ | Tr/year(3)
in emerging economies (ex-China)
(1) "Financing climate futures: rethinking infrastructure", (2) Next Generation EU Plan to build a digital, sustainable and inclusive future (3) excluding China, "The big emerging question", Blackrock Investment Institute


channeling agent for public funds while encouraging private investment
Develop sustainable financial solutions both in climate change and inclusive growth
(direct and indirect emissions) of banks' activities
In this new environment, BBVA has been a first mover taking advantage of this relevant business opportunity OUR DIFFERENTIAL POSITIONING

(1) Includes lending, project finance, bonds, refinancings but excludes asset management business (2) Based on incremental market shares and new business pools (eg. NGEU funds)
Inves
Sustainable and successful transition leveraging BBVA's digital edge
Designing and launching new sustainable solutions to market...
270%
9M Yol
232
9M Yol
isits YT

Energy-efficient linked mortgages
Hybrid and electric vehicles loans

Carbon footprint calculator for retail and corporates

Energy efficiency advisory for enterprise clients
BBVA offers a sustainable alternative for most of its main products



Inves

World's 1st bank to use data analytics to calculate companies' carbon footprint

17

OUR DIFFERENTIAL POSITIONING
2030 decarbonization goals set in CO2 selected intensive industries
| Sector(1) | Metric | (2020) | BBVA Baseline Benchmark vs scenario baseline effort by 2030 |
Absolute | |
|---|---|---|---|---|---|
| 4 Power Kg CO2e/Mwh | 249 | » | (52%) | ||
| Auto | g CO2e/km | 220 | (46%) | ||
| TT Steel | Kg CO2e/Tsteel | 665 | (23%) | ||
| Cement Kg CO2e/Tcement | 695 | (17%) | |||
| Coal Coal Portfolio trend (€Mn) | Phase out plan: 2030 developed markets and 2040 globallv |
Ambitious targets to reduce BBVA's environmental footprint
Starting point:
& Aligned with scenario baseline
in line with SBTI & RE 100 Initiative
Carbon neutral since 2020
in Scope 1 and 2 and travel emissions, leveraging carbon offsetting
(1) Power, Auto, Steel and Cement benchmark scenario according to IFA NFT Zero 2050

(9 Below scenario baseline

Doubling our target of channeling sustainable financing under a transversal action plan with pre defined areas of focus
Superior risk management capabilities integrating transition risk into banking processes while enabling portfolio alignment

2X our target of channeling sustainable financing

Sustainability as growth lever: ~20% of the sustainable business originated is incremental (€40Bn by 2025)
dit Suisse, Deutsche Bank, HSBC, NatWest, Santander, Societé.Générale and Standa

Size: topics concentrating short term value
Growth: emerging technologies with room for exceptional long term expansion
Right to win: potential alignment with BBVA portfolio and/ or footprint
BBVA is building the capabilities to capture incremental opportunities early on taking advantage of its geographical footprint and innovation capabilities
| SECTORS | TRANSITION THEMES |
|---|---|
| Power | Hydrogen production and use Renewables (utility-scale) |
| Transport | Electric vehicles Infrastructure for electric vehicles |
| Industry and O&G |
O&G product transformation Electrification (and hydrogen) for industrial heating |
| Buildings | Distributed solar generation Energy efficiency, electrification and insulation |
| Agriculture | Agricultural innovation/ adaptation (for resiliency and higher yield) Decarbonization of on-farm energy |
| Circularity | Circular product and upcycle design |
| Carbon Markets |
Carbon offset marketplaces/ exchanges |

Emerging countries will invest more, relative to GDP, in low-emissions assets
BBVA will lead the transition in emerging markets leveraging on its know-how of sustainability transition in developed economies
INVESTMENTS IN LOW EMISSIONS TECHNOLOGY (as % of GDP under NGFS net-zero 2050 scenario 2020-2050)
| Latin America |
/% | |
|---|---|---|
| Europe | 5% | |
| Source: Mckinsey |



Reflects clients' awareness and preparedness to decarbonization
Incorporates all dimensions of carbon transition risk
Fnables differentiation among clients and specialized advisory


Outstanding track record channeling sustainable finance
ତ
Throughout 2021 BBVA will have channeled €35Bn in sustainable origination (+72% vs 2020)
€ / 5Bn
Sustainable origination
already channeled
In June '21, BBVA doubled its commitment to channel sustainable finance by 2025
€200Bn
Sustainable finance commitment by 2025

Leading the market with innovative solutions. which allows to capture incremental business
~ € 40 Bn
Incremental sustainability
business bv 2025
Specialized sectoral knowledge and development of transition tools to engage with clients towards better transition outcomes
Rewarded internationally for its sustainability focus: once again Europe's most sustainable bank and second worldwide, according to the Dow Jones Sustainability Index 2021


Accelerating profitable growth in our main markets: Spain
PEIO BELAUSTEGUIGOITIA, COUNTRY MANAGER SPAIN


This document is only provided for internation porcharding or chault it be interpreted as and the creative or an invitation for offes in by searchs sound on of the aforementioned on prines in securities in scurrities in edition to aspective on the basis of the information set on in the perfirent prosects flect of the cornany in relation to such specific issue. No one who in this report should read it a definitive, because it s subject to changes and modifications.
This document contain for ward boling statements (in the usual meaning of the US Prixte Securities Liggtion Reform Add of 1995) regarding or projections of BBN a r of its naragement on the concerner on one assumplions and projections about the four-earnings of the business. The statements contained heein are bosed on our current may be substantially modified in the bure by winus risks and other factors that may case the results of firal decisions to firer form such interiors, prestimates. These factors in the market situation, marcesonomic factors, egaldor, collical or geverment guidition proverment guidines, (2) domestic and memat stock market novements, echange rates (1) competitie pressures, (4) ethnological changes, (5) atteritires or shenry of our user users of our user users of our user un counterparts. These fatur atual evers difeinig from the internation and interiors stated, projected on the pourments. BBV coeser of the exounters. BBV coeser of undertake to publicy revise of this or any other fi the events are not as described herein, or if such events lead to charges in the information contained in this dourned.
This counter may contain unmation that ras other and ted, and is recients are inited to onentation and public information filled by BBC will show market superisor bodies, in pricited internation filed with the Spanish Securities Excharge Commission (CMV) and the Arnual Report on Form 20-F and information on Form Porm Porm Por are filed with the US Securities and Exchange Commission.
Distribution of the courter in other jurisitions may be into whose possession this doumert comes that be inforning themselves about, and observing any such restrictions. By accepting this document you agree to be bound by the foregoing restrictions.
02 Achievements 2016-21
03 Strategy 2022-24
04 Conclusions
BBVA Investor Day


Source: BBVA Research
In a low interest rate environment, we can glimpse better prospects for the banking industry, as deleveraging comes to an end





Non interest income growth




A larger and more profitable bank
│
2
③ | Continue leading efficiency
3 = through onerational excellence | through operational excellence
Own channels

70% Engaged clients in six months
Third parties agreement
Tech players agreements
niw.es
( ml
ASPIRATION 2021-24
+3.6 MILLION
×2 New customer acquisition yearly average 2016-21


Standardized solutions: self-consumption, energy efficiency, and more
Tailor-made solutions around power
Large scale renewable projects
Support our client's transition with advice and financing
Industry coverage & new clients
Growing new l above o 161
(>15% market share)
And all this supported by a dedicated and committed team covering all the business lines and fully integrated into existing origination and risk processes / 10

14.9%
Sep21
+400
bps
10.9%
Sep16
Strong risk models support pre approved loans to our customers
ASPIRATION 2021-24
+30% (+9% CAGR)


Commercial* Loans (€Billions, %)
28.2
Dec16
34.7
Sep21
Transactional engagement
ASPIRATION 2021-24
+20% (+6% CAGR)

(*) Very Small Business + Mid-Size companies
+4% CAGR
Pricing policies aligned with return on capital to ensure profitability


Strengthen Aqua value proposition
Taking advantage of new rails opportunities
ASPIRATION 2021-24
Growing above our natural market share

Total control of payments experience Security reinforced


Customers user advice
tools vs. non user (Sep21)
-38%
+39%
X2
ATTRITION
DIGITAL SALES
in the last 6 months
RATE
NPS
Monthly client interactions
with advisory tools (Millions)
30%
5.2
Jan20
6.8
Sep21

BBV Investo

Main advisory
C INVEST
17% Mutual Funds
® VALORA
using BBVA VALORA
tools (Sep21)

(*) BBVA is an overall digital experience leader five year in a row according to "The Forrester Digital Experience Review'
3 | CONTINUE LEADING EFFICIENCY, THROUGH OPERATIONAL EXCELLENCE
model with a focus on remote assistance
BBVA leading the transformation of the relationship
Digital experience leader five years in a row*
Inves

Continue focusing on profitable growth, based on three-pillars:
▄ Increase the customer base
Maintaining an efficient allocation of our capital keeping up strict price and risk management policies

Revenues 2021 / 2024 Slight growth
Efficiency goals for 2024 To reach 45%
CoR 2022 / 2024 < 35 bps on average


Accelerating profitable growth in our main markets: Mexico
EDUARDO OSUNA. COUNTRY MANAGER MEXICO


This document is only provided for internation porcharding or chault it be interpreted as and the creative or an invitation for offes in by searchs sound on of the aftrementioned ocuparies. Any decision to buy or investing to a specific issue must be mate soley and exable in the pertirent progents field by the cornany in relation to such specific issue. No one who in this report should read it a definitive, because it s subject to changes and modifications.
This document contain for ward boling statements (in the usual meaning of the US Prixte Securities Liggtion Reform Add of 1995) regarding or projections of BBN a r of its naragement on the concerner on one assumplions and projections about the four-earnings of the business. The statements contained heein are bosed on our current may be substantially modified in the bure by winus risks and other factors that may case the results of firal decisions to firer form such interiors, prestimates. These factors in the market situation, marcesonomic factors, egaldor, collical or geverment guidition proverment guidines, (2) domestic and memat stock market novements, echange rates (1) competitie pressures, (4) ethnological changes, (5) atteritires or shenry of our user users of our user users of our user un counterparts. These fatur atual evers difeinig from the internation and interiors stated, projected on the pourments. BBV coeser of the exounters. BBV coeser of undertake to publicy revise of this or any other fi the events are not as described herein, or if such events lead to charges in the information contained in this dourned.
This counter may contain unmation that ras other and ted, and is recients are inited to onentation and public information filled by BBC will show market superisor bodies, in pricited internation filed with the Spanish Securities Excharge Commission (CMV) and the Arnual Report on Form 20-F and information on Form Porm Porm Por are filed with the US Securities and Exchange Commission.
Distribution of the courter in other jurisitions may be into whose possession this doumert comes that be inforning themselves about, and observing any such restrictions. By accepting this document you agree to be bound by the foregoing restrictions.
01
02 BBVA Mexico: Leading growth
03 Final remarks (ambitions)






Source: INEGI and BBVA Research Mexico.
Privileged
geographic location


LOANS TO PRIVATE SECTOR 0/0

ATMs / 10k HABITANTS
10.6
Spain
6.2
Mexico
5.0
Chile
2019 figures
21.4
Canada


Source: Organization for Economic Co-operation and Development (DECD), calculated as the sum of sub-index in financial knowledge, behavior and attitudes. World Bank, CNBV and INEGI. Figures as of 2020






G6
Source: CNBV Public information. Note G6 includes Banorte, Santander, Citibanamex, Scotiabank, HSBC and Inbursa

|
3
2

We are people's bank
We are enterprises & government's bank
2
3
A distinctive bank for our clients based on a unique value proposition
Continue leading efficiency, through operational excellence




(Market Shares (% Share of Wallet as of Ago.21)
| 1 st | DCM | ECM | Syndicated Structured Loans |
Notes | |
|---|---|---|---|---|---|
| C | 67 | 25 | 60 |


33.0% Market Share POS enrollment

2
Leading growth with innovation
Financial inclusion and Sustainability
3
Continue leading efficiency, through operational excellence
RRVA Investor
The reference in FI FCTRONIC PAYMENTS AND FINANCING


Maximum
Security
Aqua
Infinite
First biometric contactless credit card
(Sep.21, e-commerce, CC+DC)


DIY approach and better service
for SMEs and Companies
7 DIY Servicing 2 Biometric Auth. 7 FX sales/transf. Balance mngmt.
( Digital customers vs non-digital customers Sep.21)





5.7M FNROLLED BRVA ACCOUNTS 61% MARKET SHARE as of Sep. 21 3.2M TXNS 38% MARKET SHARE as of Sep.21
48,200
NEW CARDS 9M21

Link Card DEBIT CARD <18 YFARS


Credit Card Crea (clients w/o credit history) 1ST CREDIT CARD (18-30 YEARS)
Use of recycled plastic in the new Aqua Cards
Granting of credit with special conditions to individuals and companies
€104M RETAIL 9M21
€1,875M WHOLESALE I OANS & BOND UNDERWRITER 9M21
First Private Bank to issue a Green Bond in the mkt
Issuance for clients of Social Bonds €316M 9M 2021
Mkt Share Green Bond underwriter (Sep. 21, %) 28.0
< Next peer 21.2


A larger and more profitable bank
A distinctive bank for our clients based on a unique value proposition
3
2
Continue leading efficiency, through operational excellence


Note Goincludes Banorte, Santander, Scotiabank, HSBC and Inbursa (Financial Group Reports). Local Information


Source: CNBV information ( local information). Note G6 includes Banorte, Scotiabank, HSBC and Inbursa ( Financial Group Reports)
Our results reflect our market leadership
STRATEGY
A clear strategic path around our purpose and priorities to continue growing in profitable segments.
N
Constant transformation journey, leveraged on data and technology to support our customers in their life and business, while continue providing the best service.
Uniquely positioned to take advantage of the market opportunities despite changing and challenging macroeconomic conditions, and continue to focus on having "the best in class efficiency" model.



Investo

CAGR 21-24 close to double digit

Efficiency low 30's in 2024



Accelerating profitable growth in our main markets: Turkey
RECEP BASTUĞ, COUNTRY MANAGER TURKEY


Market Dynamics 01
02
03 Strategy Going Forward


01 Market Dynamics




02 Competitive Overview

Leadership in TL Lending & Sustainable Funding Base


avg.
Note: Market shares among private banks (1) 9M21
Note : Adjusted with write-downs in 2020 and 9M 2021

Unrivaled Leadership in All Financial Indicators





Note: Banking Revenues = NII = Swap Cost + Net Fees & Commissions
OPEX excluding currency impact is used in the calculation of efficiency ratios. Income defined and manne + Subsidiary Income + Subsidiary Income + Net Trading Income + Net Tr (excludes swaps & currency hedge) + Other income (net of prov. Reversals)
2A) Leadership in Payment System Business


2B) Integrated Financial Services with High Value Verticals


3) Best-in Class Technology / Digital Experience


(1) Active: login in last 3 months
(2) Based on Top Transactions (i.e. Bill payment, Money transfer and FX transactions) that make up 90% of total transactions
Invest


Note:
Net Pronder Sone resert is condicied in the production in tre eservices (carafitBSM). Comments (caraft Bell Promote Specer of production on the marks and any site pastmes in other and this proposition with includes bark, Warkers and 08 BFF material Resept was contraction in the contract of the contract with the cast on the contracts we using online panel and telephone techniques by quota sampling.
Brad Power reach is crimines of bagers; Kranti Grand (1974). And (1974) by resercon resus (sam BB) Anadle (1984) by Parkar) (18) (1998) (1997) (1992) 1985 (19) 1986) 1981 (19 Finansan, Valifaank, NG, Reearch was conducted throughou. 2221. Dur laget autines: is main bank customers: Ne were conducting surveys wa criling annel by gobl a comping.

03 Strategy Going Forward



A distinctive bank for our clients based on a unique value proposition
3
-
2
Continue leading efficiency through operational excellence
1) A larger and more profitable bank fostering profitable growth

BBVA
Investo
1) A larger and more profitable bank fostering profitable growth

KEY LEVERS

Leveraging Digital Capabilities E2E commercial lending
Boost Cross-Sell

2) A distinctive bank with a unique value proposition
New tools and features on Mobile

| 1 Banc Maker St. I December 1 marks for any contract of them |
Accuses of assess |
|---|---|
| PAGE CONSULTION COLLECT COLLECT COLLECT COLLECTION | |
| 1 | |
| ------------------------- between been |
|
| BRAND A BALLER President in |
REMINER |
| - (1) Commenders and ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 4 Active contract for I S . I |
Vastrato Bit January Bronz |
| Children Li Care Callery ------------ 1. September 200 personal co |
|
| Controller driver and acrisional contr- per larger and division and strengther productions of |
Comic Linch |
| I householder and top in the county of Photos W. 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 - 1 |
CONCRIPTION |
| Delate Labor Adapt --- MAR BETH SHOW THE |
CALLERS OF CHICAL |
| WANT ALL PARTY Property La |
BOUNDER SANTARIA SUITE THE CHANT |
Reasons for decline & tips for improvement
More personalized, proactive, impactful guidance
Focus both on savings and lending solutions


3) Continue leading efficiency, through operational excellence

Leveraging Digital as Primary Growth Area for Sales

Process Focus / Robotic Process Automation
Further Re-Channeling & Digital Sales Boost



Looking ahead


Focus on customer growth

Operational excellence - leverage digital capabilities
Unique Value Propositionsfinancial health and sustainability OUR AMBITIOUS GOALS (consolidated)
REVENUE (2022-2024) CAGR: High-teens
COR (Avg., 2022-2024) <150 bps

Building tools?
Free accounts include 100 API calls/year for testing.
Have a question? We'll get back to you promptly.