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Banca Mediolanum

Investor Presentation Jul 31, 2025

4204_rns_2025-07-31_845812d0-0a2c-4bd0-b699-9cb78466d9b3.pdf

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H1 2025 Results & Business Update

Table of content and colour key

3

4 Economic & Financial Highlights H1 2025

Group

Resilient and disciplined delivery of strong financial results

€ mn H1 2025 H1 2024 Change
Net Commission Income 644.4 588.1 +10%
Net Interest
Income
366.8 418.0 -12%
Contribution
Margin
1,021.2 1,004.9 +2%
Operating Margin 570.6 566.1 +1%
Market Effects 67.9 41.0 +65%
Net Income 477.3 449.9 +6%
Key ratios H1 2025 FY 2024
Cost/Income
Ratio*
39.1% 39.0%
Acquisition
costs/Gross
commission
income
Ratio
34.3% 34.1%
Cost of risk (bps –
rolling-12M)
15 18

Strong progression in fees driven by extremely robust inflows into managed assets

NII decline due to drop in rates vs H1 last year. Customer cost of funding impacted by the success of time deposit promo offers. FY objective of around -3% YoY

Resilience & diversification of business model allowed for stability in the Operating Margin

Contribution of perf. fees from Italy-based funds in January & February

Bottom line keeps delivering thanks to comprehensiveness of BMED business model

C/I ratio consistently at around 40% & stable payout ratio demonstrates disciplined & flexible approach to costs

Payout to Family Bankers substantially stable across quarters

CoR in line with historical average and well below market average

Average Recurring Fee (bps) 0 212 215

Consistency in execution, excellence in outcomes

€ bn H1 2025 H1 2024 Change FY 2024 Change
Total Net Inflows 6.11 5.66 +8% Extremely strong start of the year, with substantial growth in net
new money. Strong contribution once again from both new &
existing customers
Net Inflows into
Managed Assets
4.54 3.09 +47% Outpacing our greatest year ever with quality inflows into
managed assets. Target of 8 to 8.5 bn for 2025
Total AUA/AUM 144.42 129.50 +12% 138.49 +4% Total financial assets fueled by net inflows into managed assets
& growth of deposits. Positive market effects YTD neutralised
by
a weaker
USD
Loans
Granted
1.86 1.25 +48% Strong pick-up in mortgage volumes also favoured
by easing
of rate environment and residential RE market normalisation
Credit Book 18.14 16.95 +7% 17.62 +3% Credit book increased w/ extremely high quality thanks to
prudent approach to the business
General Insurance
Gross Premiums (€ mn)
114.00 92.74 +23% Healthy growth of premiums attributable to both stand-alone &
loan protection policies

6 Growth & Resilience Drivers

Success of our initiatives drives customer acquisition Automatic investment services anticipates strong & visible future inflows

30/06/2025 31/12/2024 Change
Bank Customers 1,983,800 1,918,600 +3% Customer base continues to grow at a good pace,
Bank Customer Acquisition 106,100 197,900 also thanks to promotional initiatives
Family Bankers 6,604 6,415 +3% FB network development continues as we train
o/w Private Bankers & Wealth Advisors 980 906 +8% professionals from other sectors & traditional banks.
499 Banker Consultants actively support Family
AUM -
Private Bankers & Wealth Advisors
€ 46.58 bn € 43.05 bn +8% Bankers as at end of June
IIS –
Money market AUM
€ 4.03 bn € 2.87 bn +41% Automatic investment services explain consistency of
Double Chance –
Assets in deposit
accounts
€ 0.93 bn € 1.02 bn -9% net inflows into managed assets & support the
increase of recurring fees over time.
Instalment Plans –
Annualised
yearly flows
€ 2.04 bn € 1.69 bn +14% IIS currently the main gateway to equity investments

IIS - Intelligent Investment Strategy shifts from money market to equity over 3-5 yrs. Double Chance shifts from deposit accounts to equity over 3-24 months Instalment plans shifts from current accounts to equity on a monthly basis

7 H1 2025 Capital Adequacy & Balance Sheet Highlights Group

Simple & solid balance sheet structure, strong capital generation

H1 2025
0
FY 2024
CET1 Ratio 22.4% 23.7% CET1 Ratio remained extremely robust after implementation of final terms
of Basel III
MREL TREA 24.4% 25.9% Well above the 21.4% requirement
Risk-weighted
assets (€ bn)
15.36 14.11 RWAs increased due to regulatory change: main impact on operational
risks, also because of record-breaking revenues from commissions in 2024
Leverage Ratio 8.4% 7.8% Leverage Ratio stable & well above regulatory requirements
Retail Loan/Deposit
Ratio
61.4% 62.1% Growth in deposits driven by customer acquisition & success of promo
offers focused on increasing share of wallet of existing customers
NSFR 189% 180% Easily surpassing the requirements for long & short-term liquidity
LCR 422% 387% obligations

Total Capital Ratio: 22.4%. SREP Req. on Total Capital Ratio: 13.2% for 2025 including P2G. Leverage Ratio = CET1 / Banking Group Assets. Preliminary data subject to change

8

H1 2025 H1 2024 Change
Entry fees 32.0 28.5 +12%
Management fees 681.1 620.2 +10%
Investment Management fees 130.7 122.5 +7%
Net insurance result 110.8 96.9 +14%
Banking service fees 122.7 97.9 +25%
Other
fees
27.6 25.3 +9%
Gross Commission Income 1,104.7 991.3 +11%
Acquisition
costs
(379.3) (324.2) +17%
Other
commission
expenses
(81.0) (79.0) +2%
Net Commission Income 644.4 588.1 +10%
Net interest
income
366.8 418.0 -12%
Net income on other investments 24.2 18.5 +30%
LLP (Impairment on loans
)
(14.0) (18.5) -24%
Other
revenues & expenses
(0.1) (1.3) -93%
Contribution
Margin
1,021.2 1,004.9 +2%
G&A expenses (390.7) (366.0) +7%
Contributions to banking & insurance industries (8.9) (27.6) -68%
Depreciation
& Amortization
(16.9) (18.4) -8%
Provisions
for risk & charges
(34.2) (26.7) +28%
Operating Margin 570.6 566.1 +1%
Market effects 67.9 41.0 +65%
-
o/w Performance fees
48.8 41.3 +18%
-
o/w Net income on investments at fair value
19.1 (0.3) n.s.
Extraordinary
items
(1.1) (11.6) -90%
PROFIT BEFORE TAX 637.3 595.6 +7%
Income
tax
(160.0) (145.7) +10%
NET INCOME 477.3 449.9 +6%

Income Statement by Quarter € mn

H1 2025
Group
Q1 24 Q2 24 Q3 24 Q4 24 Q1 25 Q2 25
Entry fees 13.0 15.6 13.8 18.2 16.9 15.1
Management fees 303.3 316.9 323.5 340.2 343.6 337.4
Investment Management fees 60.1 62.4 63.6 66.8 66.9 63.8
Net insurance result 48.0 48.9 52.6 49.9 56.4 54.4
Banking service fees 51.2 46.8 43.1 45.9 48.5 74.1
Other
fees
12.5 12.8 12.4 14.0 13.8 13.8
Gross Commission Income 488.0 503.3 509.0 535.0 546.1 558.6
Acquisition
costs
(158.9) (165.2) (176.3) (192.8) (186.9) (192.4)
Other
commission
expenses
(38.6) (40.4) (46.0) (48.9) (42.9) (38.0)
Net Commission Income 290.5 297.6 286.8 293.2 316.2 328.2
Net interest
income
220.0 198.0 195.4 197.7 180.0 186.8
Net income on other investments 2.1 16.4 (0.3) 15.6 (0.3) 24.5
LLP (Impairment on loans) (8.8) (9.6) (4.9) (9.3) (1.4) (12.7)
Other
revenues & expenses
0.3 (1.5) 0.0 (2.5) 0.6 (0.7)
Contribution
Margin
504.0 500.9 477.0 494.7 495.1 526.1
G&A expenses (176.1) (190.0) (169.6) (200.6) (185.4) (205.2)
Contributions to banking & insurance industries (22.1) (5.6) (4.3) (3.6) (4.6) (4.3)
Depreciation
& Amortization
(9.0) (9.4) (9.5) (14.0) (7.7) (9.1)
Provisions
for risk & charges
(13.7) (12.9) (11.9) (30.7) (18.2) (16.1)
Operating Margin 283.1 283.0 281.8 245.7 279.1 291.4
Market effects 25.3 15.7 20.1 332.2 52.0 15.9
-
o/w Performance fees
29.6 11.7 9.6 325.8 39.2 9.6
-
o/w Net income on investments at fair value
(4.3) 4.0 10.6 6.4 12.8 6.3
Extraordinary
items
(10.8) (0.8) 0.4 (20.9) (1.1) 0
PROFIT BEFORE TAX 297.5 298.0 302.3 557.0 330.0 307.3
Income
tax
(77.0) (68.6) (77.9) (111.7) (86.7) (73.3)
NET INCOME 220.5 229.4 224.4 445.3 243.3 234.0

H1 2025 Group

H1 2025 Group

H1 2025 H1 2024 Change
Total commissions 300.5 264.6 +14%
One-time commissions 42.0 35.5 +18%
Ongoing
commissions
258.5 229.1 +13%
Total incentives & bonuses 60.3 43.4 +39%
Incentives on individual net inflows 38.8 27.6 +41%
Contest & bonuses 19.1 13.3 +43%
Reimbursement of costs for customers events 2.4 2.4 -2%
Costs related to the agency agreement 16.9 14.5 +16%
Prexta
agent commissions
1.6 1.6 -4%
-- ----------------------------- ----- ----- -----
TOTAL ACQUISITION COSTS 379.3 324.2 +17%
------------------------- ------- ------- ------

H1 2025 H1 2024
GROUP TOTAL NET INFLOWS +6,105 +5,662
Managed
Assets
+4,543 +3,089
-
o/w Mutual Funds, U/L & Managed Accounts
+4,771 +2,815
Administered
Assets
+1,562 +2,573
Italy -
Banca Mediolanum Total Net Inlows
+4,866 +5,030
Managed
Assets
+3,675 +2,508
-
o/w Mutual Funds, U/L & Managed Accounts
+3,913 +2,250
Administered
Assets
+1,191 +2,521
Spain
-
Banco Mediolanum Total Net Inflows
+1,248 +655
Managed
Assets
+877 +604
-
o/w Mutual Funds & U/L
+868 +587
Administered
Assets
+371 +51
Germany -9 -23
Managed
Assets
-9 -23
-
o/w Mutual Funds & U/L
-9 -23

14 Assets under Administration/Management € mn

30/06/2025 31/12/2024 Change 30/06/2024 Change
Italy -
Banca Mediolanum
129,898 125,092 +4% 117,318 +11%
Mutual
Funds & U-L Policies
88,442 85,243 +4% 78,247 +13%
Other Life Insurance Reserves 2,045 2,010 +2% 2,098 -3%
Banking 39,411 37,839 +4% 36,973 +7%
Spain
-
Banco Mediolanum
14,171 13,026 +9% 11,815 +20%
Mutual
Funds & U-L Policies
10,214 9,549 +7% 8,309 +23%
Other
Life Insurance Reserves
129 114 +13% 170 -24%
Banking 3,828 3,363 +14% 3,335 +15%
Germany 353 374 -6% 368 -4%
Mutual
Funds & U-L Policies
353 374 -6% 368 -4%
TOTAL AUA/AUM 144,422 138,493 +4% 129,501 +12%
--------------- --------- --------- ----- --------- ------

Certificates not included. Cash: liquidity not invested. Other: may include hedging derivatives (shown as negative).

H1 2025
Group
H1 2025 H1 2024 Change
Mortgages 1,008 577 +75%
Personal Loans 529 363 +46%
Salary-backed
Loans
(Prexta)
1
323 312 +4%
TOTAL 1,860 1,253 +48%
3rd-party Loans 11 11 +2%

H1 2025 Group

30/06/2025 31/12/2024 Change 30/06/2024 Change
Mortgages 12,856 12,512 +3% 12,057 +7%
Personal Loans 2,554 2,437 +5% 2,370 +8%
Lines of Credit 541 557 -3% 518 +4%
Salary-backed loans (Prexta)1 2,186 2,112 +4% 2,009 +9%
TOTAL 18,137 17,618 +3% 16,954 +7%
30/06/2025 Italian Banks
Gross NPE 1.55% 2
3.0%
Net NPE 0.82% 3
1.5%
12m-rolling Cost of risk 0.15%

1 Includes Prexta unsecured loans

2 Bank of Italy – 'Banks and Financial Institutions: Credit Conditions and Risk by Sector and Geographical Area – Q1 2025'

3 Bank of Italy - ''Financial Stability Report No. 2 2024'

H1 2025 Group

19 General Insurance Gross Premiums € mn

H1 2025 H1 2024 Change
Stand-alone policies 92.1 79.6 +16%
New business 15.7 15.9 -1%
In-force business 76.5 63.8 +20%
Loan
protection
policies
22.2 13.0 +71%
Group health
policies
0.1 0.1 -1%
GROSS PREMIUMS 114.4 92.7 +23%

20 Balance Sheet Structure – Banking Group H1 2025

as at 30/06/2025

Straight-forward & solid balance sheet structure

Group

21

Italy

23 Mutual Funds - Assets under Management € mn

30/06/2025 31/12/2024 Change 30/06/2024 Change
'Best Brands' funds on funds (IRL) 29,468 30,086 -2% 28,794 +2%
'Challenge' mutual
funds (IRL)
29,747 28,231 +5% 25,108 +18%
Funds of Hedge Funds (IRL) 29 36 -21% 36 -19%
'Fondi Italia' mutual
funds (ITA)
9,214 8,292 +11% 7,678 +20%
'Real estate' fund (ITA) 153 155 -1% 155 -1%
3rd-party stand-alone funds 5,969 5,511 +8% 4,863 +23%
Other 3,951 3,738 +6% 3,462 +14%
Adj. for own mutual funds in FoFs
& Managed accts
(593) (554) +7% (566) +5%
MyLife' U-L policy 18,653 17,650 +6% 15,850 +18%
Other
U-L policies
23,048 22,833 +1% 21,400 +8%
Adj. for own mutual funds in U-L policies (31,196) (30,736) +1% (28,531) +9%
ASSETS IN MUTUAL FUNDS & U-L 88,442 85,243 +4% 78,247 +13%

H1 2025 Italy

24 Mutual Funds - Assets by A.M. Company

as at 30/06/2025 - including U-L assets

H1 2025 Italy

25 Banking - Assets under Administration € mn

30/06/2025 31/12/2024 Change 30/06/2024 Change
Cash deposits 26,033 25,211 +3% 24,888 +5%
Repurchase
agreements
6 4 +42% 3 +105%
3rd-party structured
bonds
3,639 3,520 +3% 3,338 +9%
Other
securities
9,733 9,104 +7% 8,745 +11%
BANKING ADMINISTERED ASSETS 39,411 37,839 +4% 36,973 +7%

H1 2025 Italy

26 Banking - Interest Spread H1 2025

Total Book

H1 2025
Italy
Liabilities Assets
Customers 26,092 16,521
Treasury 4,412 15,983
Interbank
/ intra-group deposits
& repos
737 592
ECB refinancing 0 382
MTS refinancing 3,375 0
Securities (bonds) 300 15,009
Other
liabilities / assets
6,084 4,083
TOTAL 36,587 36,587
------- -------- --------

Operating Liquidity (24hr): 12,611

H1 2025 Italy

Family Banker Network - Italy

28

Change in headcount & Split by Average Portfolio Year 2025

Average portfolio calculated on Family Bankers only

'Private Bankers' & 'Wealth Advisors'* - Italy

as at 30/06/2025

H1 2025 Italy

* 'Private Bankers' & 'Wealth Advisors' are a subset of Family Bankers who mainly deal with affluent & HNW customers

30

H1 2025 H1 2024 Change vs. FY
Operating Margin 27.8 43.2 -36%
Net Income 24.5 36.0 -32% -0.6
Total Assets 14,172 11,815 +20% +9%
Managed
Assets
10,344 8,480 +22% +7%
Administered
Assets
3,828 3,335 +15% +14%
Total Net Inflows 1,248 655 +90%
Net Inflows into Managed Assets 877 604 +45%
Net Inflows into Administered Assets 371 51 n.s.
Credit Book 1,616 1,397 +16% +8%
-- ------------- ------- ------- ------ -----
Family Bankers 1,629 1,620 +1% +1%
Customers 270,750 242,775 +12% +6%

32

33 Italian FA Networks - Ranking by Net Inflows Business

€ mn – totals by Group

H1 2025
Managed Assets Managed Assets &
Admin. Assets w/
Advisory fee
Total Net Inflows
Banca Mediolanum 3,923 3,923 4,721
Gruppo Fideuram/Intesa 3,296 4,036 4,852
Allianz Bank 2,686 2,694 3,367
Finecobank 1,969 2,592 4,967
Mediobanca Premier 1,649 1,711 2,743
Banca Generali 1,491 1,598 2,931
Credem 1,012 1,112 1,575
Zurich Italy Bank 476 651 1,009
BNL -
BNP Paribas
403 571 961
Banca Widiba 165 276 417

* including Unit-Linked policies & Managed Accounts Source: Assoreti

  • Promotions on time deposits have been extremely effective in acquiring new liquidity from both new and existing customers
  • Proven track-record of transforming deposits into managed assets thanks to the advice of Family Bankers in implementing the correct asset allocation
  • Short duration (6M) & full flexibility to adjust cost of funding with each edition according to rate environment
Edition Annual
Interest
Rate (6 months)
Inflows # Customers o/w New
customers
Time deposits
transformed
into
managed
assets
(Target: 70%)
Q1 2023 4% € 1.9 bn 32,000 23%
Q3 2023 4% € 0.5 bn 13,700 14%
Q1 2024 5% € 2.2 bn 44,300 21%
Q3 2024 5% € 1.9 bn 36,600 21% 65% as
at
July
23
Q1 2025 4% € 1.8 bn 37,400 21% 37% as at July 23

36 Creating the NEXT Generation of the Network

Pairing high potential new graduates to work as junior assistants ('Banker Consultant') with senior Private Bankers & Wealth Advisors

  • 'Banker Consultants' initially receive dedicated training programme (Executive Master's) provided by Mediolanum Corporate University & supported with a scholarship
  • Once fully licensed, the 'BCs' work alongside their senior PB/WA with extensive on-the-job training, managing day-to-day duties & operations as well as smaller customers
  • The 'BCs' free up time for the senior PBs/WAs to focus on larger customers & new business development
  • As remuneration they receive a percentage of the senior PBs/WAs commission, with a 3-year minimum monthly compensation
  • This project assures an increase in productivity in the Network, organic growth and generational renewal
  • 527 'BCs' are already working with their senior PB/WA as licensed FA as at end of July 2025
  • 152 'BCs' currently training

37 Automatic Investment Services Business

Investment services featuring automatic gradual switch into equity funds allowing customers to take advantage of dollar-cost averaging

Big Chance (2001)

  • Capital is initially invested in money market fund
  • A portion of the assets is switched twice monthly into equity funds, investing the entire amount over 3/12-month period

Double Chance (2008)

  • Capital is initially parked in a highly-remunerated deposit account
  • Allows customer gradual entry into equity & fixed-income funds, investing the entire amount over 3/24-month period

Intelligent Investment Strategy (2016)

  • Capital is initially invested in money market fund
  • A portion of the assets is switched once or twice monthly into equity funds or U-L policy, investing the entire amount over 3/5 year period
  • Instalment amount automatically increases if equity fund value drops. Capital gains on equity >10% are switched back into money market fund to be reinvested over time

Intelligent Accumulation Plan (2020)

  • Long-term instalment plan that shifts small amount of savings from current account to mutual funds monthly
  • Allows customers to gradually enter BMED equity & fixed-income funds
  • Instalment amount automatically doubled each month the fund unit price is 5% below the avg unit price of a customer

38 The 'Double Chance' Service Launched June 2008

  • Along-term investment strategy/service that allows the retail investor to gradually enter the global financial markets via Mediolanum investment products, while mitigating the effects of volatility & taking advantage of dollar-cost-averaging
  • Capital is initially parked in a highly-remunerated deposit account (rates currently offered: up to 2.50% annual according to selected duration & asset class)
  • Allows customer gradual investment into equity or highyield funds over 3/24-month period, automatically transferring the established amount 2 or 4 times a month
  • Interests of the deposit account automatically credited to the customer's checking account

Business Update

39 Business Launched June 2016 The 'Intelligent Investment Strategy' Service (IIS)

  • Along-term investment strategy/service (10+ yrs, € 30k+) that allows our customers to gradually enter the equity markets in order to take advantage of the overall growth of the world economy
  • Designed to remove emotional barriers associated with equity investments by making rational choices at the beginning of the plan rather than during crises or volatile markets
  • The amount invested is first put into a money market fund, and then fully converted into Mediolanum equity funds or MyLife U-L wrap account over 3-4-5 years, through automatic transfers 1-2 times per month
  • Thanks to the Automatic Step-In/Step-Out feature, when the unit price of equity funds has a strong decrease* the transferred amount is multiplied accordingly. Vice versa, in case of an extraordinary increase (+10% or 20%), the capital gains are shifted back into the money market fund
    • * versus each customer's average purchase price

Update

Equity Fund
Unit Price
Installment
amount
5%
to 10% decrease
X2
10%
to 15% decrease
X3
15%
to 20% decrease
X4
20%
or more decrease
X5

'Market crises are buying opportunities': not just a slogan

Step ins & step outs reduce avg unit price on investments, allowing customers to benefit from market volatility. € 4 bn of money market managed assets are bound to be transferred from monetary funds into equity through planned instalments & step-ins over the next 3-5 years, supporting avgerage recurring revenues.

41 Group Customer Base as at 30/06/2025

Total Customers 1,984k

End Goal: to be the Customer's Primary Bank

1,402k hold a bank account

  • 68% use BMED as Primary Bank (internal data analytics)
  • 39% use BMED as the Only Bank (2024 survey)

42

43 Mediolanum as at 03/07/2025 BMED Shareholders & Group Structure

44 Mediolanum Banca Mediolanum's Integrated Business Model

  • We and our Family Bankers view the company as a single entity, providing solutions that best fit the needs of the customer, whether it be in the form of a mutual fund, an insurance policy or a bank product
  • The Bank (est. 1997) has a special role as the place where customer savings are naturally built
  • It is also where service quality is more readily appreciated & compared
  • Therefore, it represents the mandatory point of entry for all new customers

45 Mediolanum Banca Mediolanum's Multi-channel Model

  • Self-employed tied agents with entrepreneurial approach
  • Extensively trained to tackle every household financial need
    • Share Mediolanum's view that banking services are an effective acquisition & retention tool
  • Compensated even for operations performed by customers through direct channels

Willing to provide advice anytime, anywhere

Mediolanum

  • Equally competent across all product lines
  • Unlike the typical FA, offer assistance also with everyday banking needs
  • Synergy, not competition, between human and direct channels

Customers: freedom in banking

Top-quality and valuable direct banking services associated with a human relationship

47 Italian Household Financial Assets Mediolanum

Over the last few years asset gatherers have increased market share to the detriment of traditional banks

Total HH Assets as at Dec. '24: € 5.98 trillion

Asset gatherers growing mainly thanks to:

  • Demand for specialised advice
  • Products & services tailored on customer needs
  • Better product performance
  • Recruiting of traditional bank professionals

(*) Includes deposits, administered & managed assets. Does not include real estate, shares of unlisted companies, TFR (end-of-service pay)& cash, as these assets are a nonaddressable market for financial institutions. Total wealth of Italian households – all items included - is equal to € 5.98 trn in 2024. Source: BMED & Prometeia

Mediolanum

Facts

2008 & 2010: adjusted net income excluding effects of 'Lehman Brothers' operation

96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

2019 dividend balance & 2020 dividend paid in Oct. 2021 due to Covid-19 ECB ban

Facts

Total Net Inflows Net Inflows into Managed Assets

51 BMED: 25 Years of Consistent Net Inflows

Anti-cyclical flows mean better performance for customers thanks to dollar-cost-averaging

Mediolanum

Facts

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025

Source: Assoreti

Net Inflows into Managed Assets

25

Banker Consultants are excluded

25

Primary Bank Account Holders

56

01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 H1

-6.3

25

Spain – Family Banker Network Mediolanum

61 Banking Book Composition Mediolanum

€ bn – nominal value – as at 30/06/2025

Banking Book: € 15.7 bn (nom. values)

Mediolanum

62 Facts Investment Advisory Strategy

Our investment strategy explains the consistency of our inflows & transfers 'technical performance' into 'customer performance'

  • We advise our customers proposing products & services that correspond to each of their specific needs
  • Investor needs remain fundamentally the same, they are not influenced by market crises
  • We do not engage in stock-picking, tactical asset allocation decisions, or market-timing
  • We recommend a series of diversification criteria, the most important being time horizon (5D Strategy)
  • Equity investments are only considered for the long term (>10 yrs) and are diversified across the global economy to further reduce risk
  • We strongly advise investors who have a long-term outlook to view market crises as buying opportunities

Mediolanum Facts

CSM is the new key metric showing size and stability of revenues ready to be recognised in future years

Greater visibility on future earnings from insurance business

  • Provides our Family Bankers & employees with a resource for life-long education
  • Develops financial education programs dedicated to our customers & the community
  • Centralises our training know-how, in coordination with top universities, professors and individuals who are experts in the field
  • 64 Mediolanum Training & Communication Mediolanum Corporate University
  • Inaugurated March 2009

A proprietary state-of-the-art tool established in 1989

Online programs to train, motivate & communicate with our Family Bankers

  • Financial news commented by top company executives
  • Company news & product information
  • Online training course support
  • Inspirational thoughts for personal motivation & sales techniques

Mediolanum

Facts

Daily specials dedicated to crisis-related topics were added to the ongoing programming in 2008, 2009, 2011, 2020 & 2022

66 Mediolanum Marketing Events Facts

  • 9 nation-wide in-person events, with over 60,000 between attendees & digital viewers in 2024
  • Over 2,000 digital/in-person events organised by Family Bankers: over 145,000 attendees

Results are measurable:

  • Net inflows into managed assets of invited customers in the 3 months post-events
  • Expenses are reimbursed to Family Bankers only if set commercial target is met
  • Average commercial value of media coverage is also regularly tracked

67 Top Performer in Customer Experience Mediolanum

BVA Doxa Survey – Customer Satisfaction 2024

Solid customer relationship is built on best-in-class service delivery both human & digital

Overall
Satisfaction
Perceived
Value
Digital
Platform
Financial Advisor
Interaction
Customer
Satisfaction
Comprehensiveness
of
Offer
Mobile App
Satisfaction
Overall
Satisfaction
95%
Market Avg: 90%
85.7
Market Avg: 74.2
83%
Market Avg: 66%
89%
Market Avg: 60%
Net Promoter Score Value for Money App
Store Rating
Availability
66.2
1
st Bank in Italy
Market Avg: 11.2
76.8
Market Avg: 68
4.8
4.5
In 2024 Family Bankers
had
9 contacts on average
with their customers
Customer
Retention
Focus on
Sustainability
96% 83.8
Market Avg: 67.8
Source: BMED; BVA Doxa Survey Customer Satisfaction 2024; Play Store & Apple Store

source: GfK – an NIQ company

70 The development of the digital customer:

A totally digital Bank account addressing the needs of 'digital young adults'

  • For those who require a full-service account, but aren't in the market for advice like the typical BMED customer
  • Not only an account but a comprehensive offer of banking services
  • Credit, managed assets & general insurance products available
  • Able to be managed on a 'do-it-yourself' basis, 'à la carte'
  • 138,800 digital customers as at 30/06/2025. Another 38,500 already upgraded to the Family Banker model
  • Cross-selling activity growing according to expectations

Source: BMED based on Bloomberg data

72 * Total Return Index includes dividend reinvestments, June 3, 1996 – July 15, 2025 Source: Datastream 0% 500% 1000% 1500% 2000% 2500% 3000% 3500% Price Return Reinvested Total Return Mediolanum Facts MED.MI / BMED.MI Price Return & Total Return Index*

73 Disclaimer

This document has been prepared by Banca Mediolanum S.p.A. for the sole purpose of providing information and presenting the Group's strategies.

The information, opinions, valuations and forecasts it contains have not been audited by any independent body; they may be altered at any time without notice.

No guarantee, express or implicit, is given by Banca Mediolanum S.p.A. or by any of the Mediolanum Group companies as to the reliability, completeness or accuracy of the information or opinions in the present document.

Publication, communication to others, and reproduction of all or any of this document's contents are forbidden, except with the express written consent of Banca Mediolanum S.p.A.

Neither Banca Mediolanum S.p.A., nor the companies belonging to the Mediolanum Group, nor their representatives, managers or employees accept liability for any losses directly or indirectly resulting in any manner whatsoever from use of the present document or of information in any way attributable thereto.

Forecasts in this document has been prepared with the greatest care, but is nevertheless based on assumptions which could prove wrong because of risk factors outside the control of Banca Mediolanum S.p.A. and the Mediolanum Group companies. There is no guarantee that present forecasts will match future performance.

This document is not a recommendation to invest in any financial instrument, nor an invitation to subscribe or purchase shares, nor is any part thereof intended to serve as a basis or reference source for any contract or undertaking whatsoever on the part of Banca Mediolanum S.p.A. or any of the companies belonging to the Mediolanum Group.

Receipt of this document implies acceptance of its limitations as described above.

DECLARATION BY THE SENIOR MANAGER IN CHARGE OF DRAWING UP COMPANY ACCOUNTS

The undersigned, Mr. Angelo Lietti, declares, pursuant to Section 154 bis (2) of Legislative Decree 58/98 "Testo Unico della Finanza", that the accounting data set out in this presentation agree with the documentary records, books and accounting entries.

The senior manager in charge of drawing up Company Accounts

Angelo Lietti

Figures contained in this document are rounded for presentation purposes.

74 Investor Relations Contacts

Alessandra Lanzone

+39-02-9049.2039 [email protected]

Lisa Maxon +39-02-9049.2997

[email protected]

Banca Mediolanum S.p.A.

Via Ennio Doris 20080 Basiglio MI – Italy

http://www.bancamediolanum.it

Luca Pugliese

+39-02-9049.2721 [email protected]

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