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AMP LIMITED Interim / Quarterly Report 2016

May 11, 2016

64379_rns_2016-05-11_2f079c43-45fa-4827-9195-0bba0ed8285a.pdf

Interim / Quarterly Report

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12 May 2016

Manager Client and Market Services Team ASX Market Announcements NZX Limited Australian Securities Exchange Level 1, NZX Centre, 11 Cable Street Level 4, 20 Bridge Street PO Box 2959 Sydney NSW 2000 Wellington, New Zealand Announcement No: 11/2016 AMP Limited (ASX/NZX: AMP)

AMP Limited reports first quarter cashflows and AUM, and provides an Australian wealth protection update

Please refer to the attached documents.

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Public Affairs T 02 9257 6127 E [email protected] W AMP.com.au/media AMP_AU

AMP Limited 33 Alfred Street, Sydney NSW 2000 Australia ABN 49 079 354 519

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12 May 2016

AMP Limited reports first quarter cashflows and AUM, and provides an Australian wealth protection update

AMP Limited (ASX: AMP; ADR: AMLYY) today reported cashflows and assets under management (AUM) for the first quarter to 31 March 2016 and an update on its Australian wealth protection business.

AMP Chief Executive Craig Meller said: “Domestic and global investment market conditions continued to be challenging during the first quarter, subduing cashflows across our business. Ongoing claims volatility continues to be a feature in Australian wealth protection. Despite these challenges we remain confident in the overall long-term outlook for AMP.”

Australian wealth management net cashflows were $209 million during the quarter, down from $342 million in Q1 15. Cashflows were impacted by weaker investor confidence, ongoing market volatility and advisers adjusting to an enhanced regulatory environment. External inflows represented approximately half of total cash inflows, which were $2.8 billion in Q1 16, down 1 per cent on Q1 15.

Total AUM was $112.6 billion, down 2 per cent from $115.1 billion at the end of Q4 15 (and 3 per cent from $116.1 billion at Q1 15). The decline since 31 December largely reflects negative investment market movements during the quarter. Average AUM fell 2 per cent to $112.1 billion from Q4 15.

Total retail and corporate superannuation net cashflows on AMP platforms were $383 million in Q1 16, down from $638 million in Q1 15, as volatile markets and lower investment activity impacted cash inflows. Strong pension AUM growth in FY 15 resulted in higher pension payments in Q1 16.

AMP’s leading wrap platform, North, reported net cashflows of $820 million in Q1 16, down 11 per cent from Q1 15. While North inflows rose 9 per cent from Q1 15, this was offset by a 25 per cent rise in outflows, reflecting strong pension driven AUM growth. Approximately 70 per cent of cash outflows were internal transfers, largely within the North platform.

North AUM grew to $21.2 billion at the end of the quarter, up 19 per cent from $17.8 billion at the end of Q1 15 and up 2 per cent from $20.9 billion at Q4 15.

AMP Flexible Super reported net cashflows of $84 million in Q1 16, down from $347 million in Q1 15, in part driven by lower inflows, reflecting fewer superannuation to pension transitions and growing adviser preference for North. Flexible Super AUM fell 1 per cent in Q1 16 to $14.9 billion and increased 5 per cent from $14.2 billion at Q1 15.

Corporate superannuation net cashflows were $109 million in Q1 16 compared to net cash outflows of $23 million in Q1 15. Cashflows continued to benefit from member transitions from

AMP Limited

Public Affairs T 02 9257 6127 E [email protected] W AMP.com.au/media AMP_AU

33 Alfred Street, Sydney, NSW, 2000 ABN 49 079 354 519

AMP Limited reports first quarter cashflows and AUM, and provides an Australian wealth protection update…2

recent large mandate wins while the prior period was impacted by significant outflows within a large corporate plan.

External platform net cash outflows were $174 million in Q1 16 compared to a net cash outflow of $296 million in Q1 15. Outflows from Genesys advisers leaving AMP continue to be lower than expected, with a net cash outflow of $33 million during the quarter. Further outflows of around $350 million are expected during the remainder of FY 16.

Assets under administration for AMP’s self-managed superannuation fund (SMSF) business SuperConcepts were $18.2 billion at the end of the first quarter, a decrease of $566 million or 3 per cent from Q4 15. Across administration and software services, SuperConcepts added approximately 400 funds during Q1 16 and now supports more than 38,400 SMSFs of which 42 per cent are funds under administration. In addition, a large administration deal was completed in the quarter, with approximately 1,300 funds yet to transition to SuperConcepts.

AMP Capital had net cash outflows in Q1 16 of $1,540 million, comprising external net cash outflows of $477 million and internal net cash outflows of $1,063 million. External cashflows were impacted by challenging domestic and international market conditions.

Net cashflows from AMP’s share of the China Life AMP Asset Management Company (CLAMP) alliance decreased to $22 million from $143 million in Q1 15, reflecting the redemption of money market funds of some corporate and institutional clients, in line with their liquidity management practice. These funds were subsequently reinvested in CLAMP products in Q2 16. In Japan, low investor confidence continues to impact cashflows across AMP’s distribution partnerships.

AMP Capital AUM at the end of Q1 16 was $156.5 billion, down 2 per cent from $159.9 billion at the end of Q4 15 and $160.5 billion at Q1 15. Average AUM decreased 1 per cent during the quarter to $157.2 billion, reflecting market volatility.

AMP New Zealand financial services’ net cashflows of A$60 million in Q1 16 were up A$8 million from A$52 million in Q1 15. Softer flows into KiwiSaver were offset by a decline in Other net cash outflows.

Australian mature net cash outflows in Q1 16 were $319 million, compared to a net cash outflow of $361 million in Q1 15.

AMP Bank's mortgage book increased to $15.3 billion at the end of Q1 16 from $15.2 billion at Q4 15. The AMP aligned adviser channel contributed 22 per cent of AMP Bank's mortgage new business, impacted by lower investor lending growth in Q1 16. The deposit book increased $415 million (4 per cent) in Q1 16 relative to December 2015.

Australian wealth protection annual premium in-force (API) was down 1 per cent in Q1 16 to $1,943 million compared to $1,958 million in Q4 15. The small decline was primarily driven by 1 per cent falls in API for individual lump sum and individual income protection.

Business update on Australian wealth protection business

For the first quarter of 2016, the Australian wealth protection business was impacted by claims experience losses of $18 million, with the majority of the losses being in retail income protection across both incidence and termination.

AMP Limited reports first quarter cashflows and AUM, and provides an Australian wealth protection update…3

While we continue to monitor insurance experience closely, it has not caused us to alter our best estimate assumptions at the present time.

As previously flagged, volatility in Australian wealth protection experience continues to be expected from period to period. During remediation of the Australian wealth protection business, this volatility may at times be amplified.

AMP’s ongoing insurance claims improvement program continues to deliver improved capability and customer outcomes and remains important to the long-term sustainability of the wealth protection business. In addition, we have seen the broader market re-price insurance providing increased flexibility to adjust prices upward if required.

AMP is continuing to actively review capital efficiency initiatives and is well down the path with plans to legally consolidate its two life insurance businesses, although timing is dependent on regulatory approvals. Re-insurance remains a priority.

Media enquiries Julia Quinn Phone: +61 2 9257 9870 Mobile: +61 409 311 176

Investor enquiries Howard Marks Phone: +61 2 9257 7109 Mobile: +61 402 438 019

Adrian Howard Phone: +61 2 9257 6781 Mobile: +61 413 184 488

Michael Leonard Phone: +61 2 9257 5207 Mobile: +61 466 773 093

AMP Limited reports first quarter cashflows and AUM, and provides an Australian wealth protection update…4

Q1 16 cashflows

Australian wealth management

Australian wealth management Cash inflows Cash outflows Net cashflows
Cashflows by product (A$m) Q1 16 Q1 15 Q1 16 Q1 15 Q1 16 Q1 15
North1
AMP Flexible Super2
2,314
1,064
2,121
1,366
(1,494)
(980)
(1,195)
(1,019)
820
84
926
347
Summit, Generations and iAccess3
Flexible Lifetime Super (superannuation and pension)4
Other retail investment and platforms5
300
435
56
343
526
99
(616)
(711)
(94)
(646)
(812)
(122)
(316)
(276)
(38)
(303)
(286)
(23)
Total retail on AMP platforms 4,169 4,455 (3,895) (3,794) 274 661
SignatureSuper and AMP Flexible Super - Employer
Other corporate superannuation6
717
433
677
403
(514)
(527)
(557)
(546)
203
(94)
120
(143)
Total corporate superannuation 1,150 1,080 (1,041) (1,103) 109 (23)
Total retail and corporate super on AMP platforms 5,319 5,535 (4,936) (4,897) 383 638
External platforms7 387 336 (561) (632) (174) (296)
Total Australian wealth management 5,706 5,871 (5,497) (5,529) 209 342
Genesys practices that have left AMP 5 48 (38) (69) (33) (21)
Total Australian wealth management (pro forma)8 5,701 5,823 (5,459) (5,460) 242 363

1 North is a market leading fully functioning wrap platform which includes guaranteed and non-guaranteed options.

2 AMP Flexible Super is a flexible all in one superannuation and retirement account for individual retail business.

3 Summit and Generations are owned and developed platforms. iAccess is ipac badged on Summit.

4 Flexible Lifetime Super (superannuation and pension) was closed to new business from 1 July 2010. A small component of corporate superannuation schemes are included.

5 Other retail investment and platforms include Flexible Lifetime - Investments, AMP Personalised Portfolio and Synergy.

6 Other corporate superannuation comprises CustomSuper, SuperLeader and Business Super.

7 External platforms comprise Asgard, Macquarie and BT Wrap platforms.

8 Australian wealth management excluding cashflows relating to Genesys practices that have left AMP.

Australian wealth management Q4 15 Q1 16 Net cashflows Total Q1 16
AUM (A$m) AUM
Superannuation

Pension
Investment net
cashflows
Other
movements1
AUM
North 20,878 219 432 169 820 (468) 21,230
AMP Flexible Super 15,038 108 (24) -
84
(202) 14,920
Summit, Generations and iAccess 12,954 (124) (141) (51) (316) (279) 12,359
Flexible Lifetime Super (superannuation and pension) 24,216 (144) (132) -
(276)
(687) 23,253
Other retail investment and platforms 3,071 (15) (9) (14) (38) (118) 2,915
Total retail on AMP platforms 76,157 44 126 104 274 (1,754) 74,677
SignatureSuper and AMP Flexible Super - Employer 14,755 197 6 -
203
(320) 14,638
Other corporate superannuation 12,794 (94) - -
(94)
(312) 12,388
Total corporate superannuation 27,549 103 6 -
109
(632) 27,026
Total retail and corporate superannuation on AMP
platforms
103,706 147 132 104 383 (2,386) 101,703
External platforms 11,421 (78) (75) (21) (174) (358) 10,889
Total Australian wealth management 115,127 69 57 83 209 (2,744) 112,592
Australian wealth management - SuperConcepts2
Assets under administration
18,754 (566) 18,188

1 Other movements include fees, investment returns and taxes.

2 SuperConcepts administration platforms include Multiport, Cavendish, SuperIQ (administration and software), Your SMSF, and Ascend.

Australian wealth management Q4 15 Q1 16
AUM (A$m) AUM AUM
AUM by product
Superannuation 67,343 65,732
Pension 34,144 33,590
Investment 13,640 13,270
Total 115,127 112,592
AUM by asset class
Cash and fixed interest 31% 32%
Australian equities 32% 32%
International equities 25% 25%
Property 6% 6%
Other 6% 5%
Total 100% 100%

AMP Limited reports first quarter cashflows and AUM, and provides an Australian wealth protection update…5

Australian wealth management Q4 15 Q1 16
AUM summary (A$b) AUM AUM
Closing AUM 115.1 112.6
Average AUM 114.3 112.1

AMP Capital

AMP Capital Q4 15 Q1 16 Net cashflows Total Q1 16
AUM (A$m) AUM Cash inflows Cash outflows
net
cashflows
Other
movements
AUM
External 53,163 2,069 (2,546) (477) (777) 51,909
Internal 106,722 2,713 (3,776) (1,063) (1,033) 104,626
Total AMP Capital 159,885 4,782 (6,322) (1,540) (1,810) 156,535
AMP Capital Q4 15 Q1 16
AUM summary (A$b) AUM AUM
Closing AUM 159.9 156.5
Average AUM 159.5 157.2

New Zealand financial services

New Zealand financial services Cash inflows Cash inflows Cash outflows Net cashflows Net cashflows
Cashflows by product (A$m) Q1 16 Q1 15 Q1 16 Q1 15 Q1 16 Q1 15
KiwiSaver 139 149 (74) (68) 65 81
Other1 206 290 (211) (319) (5) (29)
Total New Zealand 345 439 (285) (387) 60 52
New Zealand financial services Q4 15 Q1 16 Net cashflows Total Q1 16
AUM (A$m) AUM Superannuation
Pension
Investment Other net
cashflows
Other
movements2

AUM
KiwiSaver 3,650 65 -
-
-
65
(99) 3,616
Other1 10,256 (4) (1) (11) 11 (5) (235) 10,016
Total New Zealand 13,906 61 (1) (11) 11 60 (334) 13,632

1 Other New Zealand financial services cashflows and AUM include New Zealand wealth protection, mature and non–KiwiSaver wealth management products.

2 Other movements include fees, investment returns, taxes, as well as foreign currency movements on New Zealand AUM.

New Zealand wealth protection Q4 15 Q1 16
Risk Insurance Annual Premium In-force – API
(A$m)
API API
Individual lump sum 233 225
Individual income protection 47 45
GroupRisk 37 35
Total 317 305

Australian mature

Australian mature Cash inflows Cash inflows Cash outflows Net cashflows Net cashflows
Cashflows by product (A$m) Q1 16 Q1 15 Q1 16 Q1 15 Q1 16 Q1 15
Australian mature 131 150 (450) (511) (319) (361)
Australian mature Q4 15 Q1 16 Net cashflows Total Q1 16
AUM (A$m) AUM Superannuation
Pension
Investment Other net
cashflows
Other
movements1

AUM
Australian mature 21,856 (152) (47) (16) (104) (319) (57) 21,480

1 Other movements include fees, investment returns and taxes.

AMP Limited reports first quarter cashflows and AUM, and provides an Australian wealth protection update…6

AMP Bank

AMP Bank by product Q4 15 Q1 16
Deposits and loans (A$m) end balance Other
movements1
end balance
Deposits (Supercash, Super TDs & Platform TDs)2 3,567 116 3,683
Deposits (retail) 6,051 299 6,350
Loans 15,193 72 15,265

1 Represents movements in AMP Bank’s deposits and loan books.

2 At 31 March 2016, deposits include AMP Bank customer deposits (A$6.3bn), AMP Super Cash and Super TD's (A$2.2bn), platform and investment fund deposits (A$1.0bn), and other deposits (A$0.5bn).

Australian wealth protection

Australian wealth protection Cash inflows Cash inflows Cash outflows Net cashflows
Cashflows by product (A$m) Q1 16 Q1 15 Q1 16 Q1 15 Q1 16 Q1 15
Individual risk 358 344 (164) (139) 194
205
Grouprisk 121 99 (84) (58) 37
41
Total Australian wealthprotection 479 443 (248) (197) 231 246
Australian wealth protection Q4 15 Q1 16
Annual Premium In-force – API (A$m) API API
Individual lump sum 1,105 1,096
Individual income protection 410 405
GroupRisk 443 442
Total 1,958 1,943