Investor Presentation • Aug 16, 2022
Investor Presentation
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Table of contents
Overview
Outlook
Appendix









Growth Achieve €200bn to €350bn GMV by 2030
By 2030, we plan to grow our GMV substantially, invest in tech & innovation to expand our leadership as the #1 delivery player globally, and deliver on our path to profitability with attractive long-term margins and cash flow
Table of contents
Overview
Outlook
Appendix


Strong GMV growth of +18% and Total Segment Revenue growth of +38% YoY, despite Covid-reopening

Gaining market share in key regions (e.g. South Korea, Taiwan, Saudi Arabia, Argentina)

New record high contribution margin in own-delivery, driven by Asia and Europe

Platform business already at break-even on adj. EBITDA level in May & June1 . Asia segment (66% of Group GMV) even generated a positive adj. EBITDA for the entire Q2 2022

More than 50% of Glovo's GMV now contributes a positive adj. EBITDA2

Further ramp-up in Group profitability expected in H2 2022, while maintaining high investments in competitive markets

Total Segment Revenue is defined as revenue in accordance with IFRS 15, excluding the effect of vouchers and other discounts. Difference between total segment revenue and the sum of segment revenues is mainly due to intersegment consolidation adjustments for services charged by the Platform Businesses to the Integrated Verticals Businesses (Q2 2022: -€49.2m). All values including Woowa and excluding Delivery Hero Korea
Includes reported current growth rates for Argentina, Lebanon and Turkey in the constant currency calculation due to the effects of hyperinflation in Argentina, Lebanon and Turkey RC=Reported Currency / CC=Constant Currency
Expect 7% QoQ growth in Q3 to €10.6bn (€11.5bn incl. Glovo)

Strong start to Q3 with expected QoQ GMV growth of 8% to €7bn
AOV increased by almost 20% due to strong execution on basket size initiatives. Clear focus on value customers via new audience targeting tool
Introduced services fees in 3 markets, with good results. Taiwan launched in June. Rollout to further markets where we see rational competition
Successful introduction of Ad Tech (CPC) in South Korea, with positive vendor adoption rates right from the beginning and high Return on Advertising Spend (ROAS) for our vendors
Asia Platform (66% of Group GMV) reached break-even and generated a positive adj. EBITDA in Q2 20221 for the first time

Achieved a record GMV of €2.0bn in Q2 2022, with 4% QoQ growth despite seasonal impact from Ramadan in April. GMV growth excl. Turkey was 35% YoY in Q2 2022
Turkey migrated very successfully to Pandora platform, realizing synergies on technology and product level, while more importantly improving customer experience. Non-subsidized GMV now 8-16% above pre-migration period
Gaining market share across the region while growing adj. EBITDA (excl. Turkey) in H1 2022
Note: YoY growth rates in red are reported currency and in black are constant currency.
MENA revenues, adj. EBITDA, Gross Merchandise Value (GMV) as well as the respective growth rates are impacted by operations in Lebanon and Turkey qualifying as hyperinflationary economies according to IAS 29. In Q2 2022, GMV & revenues have been retrospectively adjusted with a total impact of +€40.6m and +€3.5m, respectively. Q2 2022 adjustment also include a retrospective adjustment for Turkey in Q1 2022. 1. Includes reported current growth rates for Lebanon and Turkey in the constant currency calculation due to the effects of hyperinflation.

Note: YoY growth rates in red are reported currency and in black are constant currency
Divestment of certain operations in the Balkan region in June 2021 and Romania in December 2021. Announcement of downscaling the business in Germany to a Berlin Tech Hub in December 2021
Non commission-based revenue (NCR) mainly include advertising products

Note: YoY growth rates in red are reported currency and in black are constant currency
Americas revenues, adj. EBITDA, Gross Merchandise Value (GMV) as well as the respective growth rates are impacted by the Argentinian operations qualifying as hyperinflationary economy according to IAS 29. In Q2 2022 GMV and Segment Revenue have been retrospectively adjusted with a total impact of +€37.4m and +€8.9m, respectively

Strong growth in GMV per store which is a core driver for profitability
Reached suitable customer coverage with current store network as competition is expected to remain rational. Built out further stores only where/when store capacity is reached
Only 3 Dmart net additions in Q2 2022 with a total of 1,125 at the end of June. Planning rationalization of 50-100 less efficient stores during H2 2022
Basket size up 27% YoY in Q2 2022. Expect to continue to rise as product recommendations being improved and customer adoption increases
Integrated Verticals revenues, adj. EBITDA, Gross Merchandise Value (GMV) as well as the respective growth rates are impacted by operations in Argentina and Turkey qualifying as hyperinflationary economies according to IAS 29. In Q2 2022 GMV & revenues have been retrospectively adjusted with a total impact of +€6.9m and +€5.9m, respectively. Q2 2022 adjustment also include a retrospective adjustment for Turkey in Q1 2022. The agent business with local vendors is captured in the platform business segments. DH Kitchens is capturing various types of kitchen models
Note: YoY growth rates in red are reported currency and in black are constant currency
Contribution margin1of own-delivery (before voucher costs2 ) as % of GMV Values including Woowa since Q2 2022 and excl. Delivery Hero Korea

Contribution margin in own-delivery now close to 7% on Group level and further margin expansion expected in H2 2022
Asia now in line with Group contribution margin for own-delivery (+15ppts over the last 3 years)
Europe made significant improvement in contribution margin for own-delivery but still lagging other segments. Some markets not yet at scale for own-delivery
Glovo Group at >5% contribution margin3
Contribution margin relates to Platform business and includes the costs of the physical delivery of the order as well as the transmission and support costs of the order (i.e. payment costs, dispatching costs, customer support). The contribution margin shown above differs from IFRS gross profit, because the former excludes certain non-commission revenue like advertising revenues, whereas the latter excludes i.e. customer support costs, bad debt expenses and includes voucher costs.
Contribution margin is defined as profit after variable costs (courier costs, customer service, etc.) excluding sales, marketing and fixed costs, according to Glovo
2. Voucher costs correspond to marketing initiatives to incentivize the acquisition of new users or the retention of existing users
Contribution margin1of own-delivery (after voucher costs2 ) as % of GMV Values including Woowa since Q2 2022 and excl. Delivery Hero Korea

1. Contribution margin relates to Platform business and includes the costs of the physical delivery of the order as well as the transmission and support costs of the order (i.e. payment costs, dispatching costs, customer support). The contribution margin shown above differs from IFRS gross profit, because the former excludes certain non-commission revenue like advertising revenues, whereas the latter excludes i.e. customer support costs, bad debt expenses

Syndication of term loan equivalent to €1.1bn1 in April. Undrawn revolving credit facility of €425m gives additional flexibility
Capex/GMV of only 0.7%, neutral Working Capital, and limited M&A activity in H1 2022. Hence, cash consumption significantly reduced compared to H1 2021
Cash of €2.9bn does not yet include the divestment of Zomato (\$60m)
Partial buy-back of 2024 convertible bond in Q3 for up to €85m (c. 10%)
Figures are rounded, so that minor discrepancies may occur through the addition of these amounts
Cash and cash equivalents at December 31, 2021 includes €5m of restricted cash. No pro forma adjustments made for Glovo.
Table of contents
Overview
Outlook
Appendix

Path to Profitability

Note: The illustration above is excl. Glovo. Adj. EBITDA on a profitable countries level within Delivery Hero's Platform business. Numbers are after allocation of central group costs 1. Countries expected to be profitable in FY 2022
0.0 10.0 20.0 30.0 40.0 50.0 60.0 70.0 80.0 90.0 100.0 Glovo Update
| Strategic rationale |
• Glovo's complementary geographical footprint adds a population of more than 700m and increases the Group's addressable market to a total population of ∼2.2bn • Leading presence in Europe, Central Asia and Africa with over 70% of the GMV being generated in leading countries o Strong presence and competitive positioning in Africa, a clearly underpenetrated market with compelling growth prospects • Attractive synergies by leveraging expertise in tech (logistics, product design, subscription, SaaS for restaurants), marketing (advertising products, customer targeting) and Quick Commerce partnerships |
|---|---|
| Closing of the transaction |
• On July 4, 2022, Delivery Hero announced it had taken all actions to close the transaction in regard to becoming the majority shareholder of Glovo • The registration of DH share capital increase was registered on July 21, 2022 and the subsequent admission for trading took place on August 2, 2022 • Delivery Hero is now the majority shareholder of Glovo, holding approximately 94% of its shares on a non-diluted basis, with the remainder mostly held by management and employees of Glovo |
| Issuance of DH shares |
• 10.3m Delivery Hero shares have been issued to sellers of Glovo shares • Final settlement and allocation of Delivery Hero shares to the sellers is ongoing with the listing agent |
| Glovo FY 2022 Guidance |
• GMV of € 3.7 to 3.9 billion and adj. EBITDA of up to € -300 million |

Gross Transacted Value (GTV) refers to the total value paid by users (food value + fees), incl. promos. GTV deviates from Delivery Hero's Gross Merchandise Value (GMV) definition
Contribution profit is defined as profit after variable costs (courier costs, customer service, etc.) excluding sales, marketing and fixed costs, according to Glovo
Delivery Hero operations in Bosnia and Herzegovina, Bulgaria, Croatia, Montenegro, Romania, and Serbia; Mercadao; Lola Market; and others


Glovo leads in countries accounting for more than 70% of its GTV
Glovo expanded its leadership in Spain in H1 2022
Leadership in Eastern Europe and ECA & Africa positions Glovo favorably to benefit from secular growth in these markets
Volume in Ukraine has now recovered to >70% of pre-war levels with a gradual reopening of cities
Note: ECA = Eastern Europe and Central Asia. GTV split based on H1 2022 numbers.
Management estimates based on publicly available data, which may not reflect actual position on a given competitively relevant market
Table of contents
Overview
Outlook
Appendix

| Current guidance (updated on 22 July) | Previous | guidance | |||||
|---|---|---|---|---|---|---|---|
| Delivery Hero excl. Glovo |
Glovo1 | incl. Glovo2 | Delivery Hero | Delivery Hero excl. Glovo |
Glovo | ||
| GMV GMV |
€41bn to €43bn 16-22% YoY |
€3.7bn to €3.9bn 71-81% YoY |
€44.7bn to €46.9bn 19-25% YoY |
€44bn to €45bn 24% to 27% YoY |
€4.0bn to €4.3bn >85% YoY |
||
| Total Segment Total segment Revenue revenue |
€9.0bn to €9.5bn | €0.8bn to €0.9bn | €9.8bn to €10.4bn | €9.5bn to €10.5bn | – | ||
| Adj. EBITDA Adj. EBITDA |
-0.9% to -1.0% of GMV |
up to €-300m |
-1.5% to -1.6% of GMV |
-1.0% to -1.2% of GMV |
€-330m | ||
| Thereof positive adj. EBITDA in the Platform business and up to negative €475m Integrated Verticals |
Thereof Platform business break-even and up to negative €525m Integrated Verticals |
||||||
| Adj. EBITDA of €40 to €120m for Platform business incl. Glovo in Q4 2022 Glovo |
Positive adj. EBITDA for DH Group incl. in FY 2023 |
Clear focus on cash flow generation |
Note: Glovo's Platform business to be reported in Delivery Hero's Europe segment. Glovo's Dmart business to be reported in Delivery Hero's Integrated Verticals segment 1. Glovo's financials are still based on Spanish GAAP
| Costs and margins (in % of GMV) |
FY 2021 | Long-term range | Main components | Selected levers | ||
|---|---|---|---|---|---|---|
| Gross Profit | 5.1% | 10% to 13% | Revenues: Commission, delivery ▪ fees, service fee, advertising, subscription, Dmart products |
Increase average order value ▪ ▪ Increase delivery fee Add service fee ▪ ▪ Rider utilization Increased stacking ▪ ▪ Better supplier terms Subscription ▪ ▪ Advertising Reduce payment fees ▪ ▪ Dynamic pricing |
||
| Gross Profit (excl. Woowa) |
7.2% | 11% to 13% | Costs: Delivery costs, payment fees, ▪ server hosting, POS systems, rider equipment, picker |
|||
| Marketing | (3.5)% | ~(3)% | Customer acquisition and retention costs, overhead, others |
Assumes continued high spending as we are early stage in most markets. Best-in-class markets below 1.5% |
||
| Opex and others |
(3.4)% | ~(3)% | General & administrative expenses, IT expenses, restaurant acquisition costs, R&D |
Scale and automation while still investing in being leading tech player. Best-in-class markets below 1.5% |
||
| Adj. EBITDA | (1.7)% | 5% to 8% |
Table of contents
Overview
Outlook
Appendix

| 2021 | 2022 | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| in €m |
Q 1 |
Q 2 |
H 1 |
Q 3 |
Q 4 |
F Y |
Q 1 |
Q 2 |
H 1 |
|
| Delivery Hero Group |
||||||||||
| GMV | 7.769.7 | 8.388.8 | 16.158.5 | 9.562.6 | 9.640.4 | 35.361.5 | 10.145.8 | 9.877.8 | 20.023.6 | |
| % YoY Growth (RC) |
83.2% | 74.2% | 78.4% | 64.8% | 38.8% | 62.2% | 30.6% | 17.7% | 23.9% | |
| % YoY Growth (CC) |
92.2% | 80.8% | 86.1% | 64.6% | 39.8% | 65.6% | 28.7% | 13.7% | 20.9% | |
| Total Segment Revenue |
1.351.6 | 1.549.9 | 2.901.6 | 1.788.7 | 1.918.5 | 6.608.8 | 2.051.5 | 2.134.2 | 4.185.7 | |
| % YoY Growth (RC) |
114.1% | 104.6% | 108.9% | 89.0% | 66.5% | 89.5% | 51.8% | 37.7% | 44.3% | |
| % YoY Growth (CC) |
127.0% | 115.1% | 120.5% | 89.9% | 65.9% | 94.1% | 47.4% | 30.8% | 38.5% | |
| Intersegment consolidation1 | (19.2) | (35.2) | (54.5) | (38.0) | (42.8) | (135.2) | (46.2) | (49.2) | (95.5) | |
| Adj. EBITDA |
(332.3) | (780.6) | (323.0) | |||||||
| EBITDA Margin % (GMV) |
-2.1% | -2.2% | -1.6% | |||||||
| Asia | ||||||||||
| GMV | 5.129.4 | 5.588.6 | 10.718.0 | 6.659.9 | 6.529.2 | 23.907.0 | 6.948.7 | 6.489.8 | 13.438.6 | |
| % YoY Growth (RC) |
83.2% | 68.2% | 75.0% | 72.1% | 40.1% | 63.1% | 35.5% | 16.1% | 25.4% | |
| % YoY Growth (CC) |
88.3% | 71.0% | 78.9% | 70.0% | 40.8% | 64.4% | 34.9% | 13.7% | 23.8% | |
| Segment Revenue | 620.1 | 720.2 | 1.340.4 | 853.7 | 876.6 | 3.070.7 | 928.0 | 937.8 | 1.865.8 | |
| % YoY Growth (RC) |
113.2% | 84.2% | 96.6% | 89.7% | 61.8% | 83.5% | 49.7% | 30.2% | 39.2% | |
| % YoY Growth (CC) |
121.5% | 90.2% | 103.5% | 88.4% | 60.6% | 85.6% | 46.7% | 25.4% | 35.3% | |
| Adj. EBITDA |
(202.2) | (396.6) | ||||||||
| EBITDA Margin % (GMV) |
-1.9% | -1.7% | ||||||||
| MENA | ||||||||||
| GMV | 1.537.7 | 1.617.3 | 3.155.0 | 1.763.4 | 1.837.5 | 6.755.9 | 1.932.4 | 2.015.0 | 3.947.5 | |
| % YoY Growth (RC) |
60.7% | 96.7% | 77.4% | 46.2% | 36.1% | 55.8% | 25.7% | 24.6% | 25.1% | |
| % YoY Growth (CC) |
83.2% | 123.8% | 102.0% | 52.0% | 38.9% | 68.4% | 18.4% | 13.1% | 15.7% | |
| Segment Revenue | 325.5 | 359.3 | 684.9 | 418.5 | 459.6 | 1.562.9 | 491.1 | 514.9 | 1.006.0 | |
| % YoY Growth (RC) |
60.9% | 116.6% | 86.0% | 70.0% | 64.2% | 74.8% | 50.9% | 43.3% | 46.9% | |
| % YoY Growth (CC) |
79.4% | 142.4% | 107.8% | 74.2% | 63.2% | 84.6% | 41.3% | 28.6% | 34.6% | |
| Adj. EBITDA |
65.0 | 105.7 | ||||||||
| EBITDA Margin % (GMV) |
2.1% | 1.6% |
Preliminary values for H1 2022. Auditor review not yet completed at the time of publication (16 August 2022), therefore changes might occur
Q1 2022 figures retrospectively adjusted, mainly due to operations in Turkey, qualifying as hyperinflationary economy according to IAS 29
For Group, MENA, Americas and Integrated Verticals, revenues, adj. EBITDA, Gross Merchandise Value (GMV) as well as the respective growth rates are impacted by the Argentinian, Lebanese and/or Turkish operations qualifying as hyperinflationary economies according to IAS 29. RC = Reported Currency / CC = Constant Currency
28
| Delivery Hero KPIs (Pro Forma Data) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 2021 | 2022 | |||||||||
| in €m |
Q 1 |
Q 2 |
H 1 |
Q 3 |
Q 4 |
F Y |
Q 1 |
Q 2 |
H 1 |
|
| Europe | ||||||||||
| GMV | 682.4 | 718.7 | 1.401.1 | 625.9 | 713.7 | 2.740.7 | 706.6 | 698.6 | 1.405.1 | |
| % YoY Growth (RC) |
112.9% | 71.0% | 89.1% | 46.8% | 25.1% | 57.7% | 3.5% | -2.8% | 0.3% | |
| % YoY Growth (CC) |
112.6% | 68.3% | 87.5% | 45.8% | 24.0% | 56.4% | 3.6% | -1.8% | 0.9% | |
| Segment Revenue | 136.6 | 149.3 | 285.9 | 132.7 | 152.8 | 571.4 | 155.5 | 155.9 | 311.4 | |
| % YoY Growth (RC) |
137.5% | 96.3% | 114.0% | 65.2% | 40.0% | 76.9% | 13.8% | 4.4% | 8.9% | |
| % YoY Growth (CC) |
136.5% | 92.0% | 111.2% | 63.6% | 38.2% | 74.7% | 14.0% | 5.6% | 9.6% | |
| Adj. EBITDA | 1.0 | (34.9) | ||||||||
| EBITDA Margin % (GMV) |
0.1% | -1.3% | ||||||||
| Americas | ||||||||||
| GMV | 420.1 | 464.3 | 884.4 | 513.4 | 559.9 | 1.957.8 | 558.1 | 674.4 | 1.232.5 | |
| % YoY Growth (RC) % YoY Growth |
159.2% | 86.1% | 114.9% | 70.4% | 53.9% | 81.8% | 32.8% | 45.3% | 39.4% | |
| (CC) Segment Revenue |
172.6% | 90.9% | 123.0% | 71.8% | 54.0% | 85.4% | 31.0% | 40.1% | 35.8% | |
| % YoY Growth (RC) |
107.0 182.8% |
119.9 109.6% |
226.9 138.8% |
131.9 82.1% |
150.7 67.7% |
509.6 98.0% |
149.3 39.4% |
177.9 48.4% |
327.1 44.2% |
|
| % YoY Growth (CC) |
196.7% | 114.7% | 147.4% | 83.4% | 67.9% | 101.6% | 37.6% | 43.3% | 40.6% | |
| Adj. EBITDA | (80.2) | (157.5) | ||||||||
| EBITDA Margin % (GMV) |
-9.1% | -8.0% | ||||||||
| Integrated Verticals | ||||||||||
| GMV | 190.7 | 250.3 | 440.9 | 310.9 | 347.2 | 1.099.1 | 410.0 | 438.8 | 848.7 | |
| % YoY Growth (RC) |
317.4% | 246.2% | 273.8% | 199.6% | 133.1% | 196.5% | 115.0% | 75.3% | 92.5% | |
| % YoY Growth (CC) |
354.8% | 271.2% | 303.6% | 204.1% | 137.9% | 209.1% | 109.3% | 66.8% | 85.2% | |
| Segment Revenue | 181.6 | 236.4 | 418.0 | 289.8 | 321.6 | 1.029.4 | 373.8 | 396.9 | 770.8 | |
| % YoY Growth (RC) |
314.6% | 237.3% | 267.0% | 183.8% | 127.4% | 188.0% | 105.9% | 67.9% | 84.4% | |
| % YoY Growth (CC) |
351.7% | 263.3% | 297.3% | 187.6% | 131.4% | 200.3% | 100.1% | 59.6% | 77.2% | |
| Adj. EBITDA | (115.8) | (297.2) | ||||||||
| EBITDA Margin % (GMV) |
-26.3% | -27.0% |
GMV is accounted for in the respective Platform segments and shown in the Integrated Verticals segment for illustrative purposes only
Preliminary values for H1 2022. Auditor review not yet completed at the time of publication (16 August 2022), therefore changes might occur
Q1 2022 figures retrospectively adjusted, mainly due to operations in Turkey qualifying as hyperinflationary economy according to IAS 29
For Group, MENA, Americas and Integrated Verticals, revenues, adj. EBITDA, Gross Merchandise Value (GMV) as well as the respective growth rates are impacted by the Argentinian, Lebanese and/or Turkish operations
qualifying as hyperinflationary economies according to IAS 29. RC = Reported Currency / CC = Constant Currency

Christoph Bast Head of IR [email protected]

Bruno Priuli Director IR [email protected]
Dennis Bader Director IR [email protected]

Laura Hecker Manager IR [email protected]

Loredana Strîmbei Senior Executive Assistant [email protected]
T: +49 (0)30 54 4459 105 Oranienburger Straße 70, 10117 Berlin, Germany
ir.deliveryhero.com

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