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Clal Insurance

Annual / Quarterly Financial Statement Jun 12, 2025

6731_rns_2025-06-12_9e688ef5-6a26-4236-a937-642f75099203.pdf

Annual / Quarterly Financial Statement

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2025 Clal Insurance Enterprises Holdings Ltd. Financial Statements as of March 31,

IMPORTANT

This document is an unofficial translation for convenience only of the Hebrew original of the March 31, 2025, financial report of Clal Insurance Enterprises Holdings Ltd. that was submitted to the Tel-Aviv Stock Exchange and the Israeli Securities Authority on May 29, 2025.

The Hebrew version submitted to the TASE and the Israeli Securities Authority shall be the sole legally binding version.

Quarterly Report As of March 31, 2025

May 28, 2025

1. Report of the Board of Directors 1-1
2. Condensed Consolidated Interim Financial Statements 2-1
3. Separate Financial Data from the Consolidated Interim Financial
Statements Attributable to the Company (Regulation 38C)
3-1
4. Report on the Effectiveness of Internal Control over Financial
Reporting and Disclosure
4-1
5. Solvency Ratio Report for Clal Insurance as of December 31, 2024 5-1

Clal Insurance Enterprises Holdings Ltd. Report of the Board of Directors

As of March 31, 2025

Table of Contents

1. The Group's Structure, its Areas of Activity, and Developments Therein
1.1 The Group's Structure 1-3
1.2 The Group's Areas of Activity and Developments Therein 1-3
2. Board of Directors' Explanations for the State of the Corporation's Business
2.1 Significant events during and subsequent to the Reporting Period 1-4
2.2 Financial information by area of activity 1-7
2.3 Additional credit card data 1-15
2.4 Capital and capital requirements 1-16
2.5 Analysis of cash flow development, sources of financing and liquidity 1-22
3. Developments and Material Changes in the Macroeconomic Environment in
the Reporting Period
1-27
3.1 Key economic data 1-27
3.2 Key trends and material changes in the macroeconomic environment in the
Reporting Period and thereafter
1-27
4. Restrictions on and supervision of the corporation's business 1-30
5. Exposure to Market Risks and Management Thereof 1-32
6. Risk Review for Max 1-34
7. Disclosure regarding Financial Reporting of the Corporation
7.1 Reporting Critical Accounting Estimates 1-51
7.2. Contingent Liabilities 1-51
7.3 Internal Control over Financial Reporting and Disclosure 1-51

Report of the Board of Directors on the State of the Corporation's Affairs for the Period ended March 31, 2025 (hereinafter - the "Report of the Board of Directors") reviews the key changes in the activity of Clal Insurance Enterprises Holdings Ltd. (hereinafter - the "Company") in the first three months of 2025 (hereinafter - the "Reporting Period").

The Report of the Board of Directors was prepared in accordance with the Securities Regulations (Periodic and Immediate Reports), 1970. The Report of the Board of Directors, with respect to the insurance business, was drawn up in accordance with the Supervision of Insurance Business Regulations (Reporting), 1998, and in accordance with the circulars of the Commissioner of the Capital Market, Insurance and Savings Authority (hereinafter - the "Commissioner"); the Report of the Board of Directors, with respect to the credit cards business, was drawn up in accordance with the reporting directives of the Banking Supervision Department (hereinafter - the "Banking Supervision Department") bearing in mind that the reader also has on hand the full periodic report of the Company for the year ended December 31, 2024 (hereinafter - the "Periodic Report" and/or "Annual Financial Statements").

Forward-looking information

The following report of the Company may contain, in addition to data relating to the past, also forward-looking information, as defined by the Securities Law, 1968. Forward-looking information, to the extent that it is included, is based, among other things, on estimates and assumptions by the Group's managements and subsidiaries and on forecasts regarding the future in connection with economic and other developments in Israel and across the world, legislative and regulatory provisions, competition in the Group's areas of activity, accounting and taxation changes and technological developments. Although the Company's consolidated companies believe their assumptions to be reasonable as of the report date, by nature they are not certain, and actual results may materially differ from those predicted; therefore, the readers of the report should treat this information with due cation.

1. The Group's Structure, its Areas of Activity, and Developments Therein

1.1 The Group's Structure

The Company's shareholders

In the Commissioner's letter of December 8, 2019, it was stated that no entity holds, whether directly or indirectly, the means of control in the Company.

For further details regarding shareholdings in the Company and changes during the Reporting Period, see Note 1 to the Consolidated Interim Financial Statements.

1.2 The Group's Areas of Activity and Developments Therein

1.2.1 For a description of the Group's areas of activity and its holding structure, see Section 1.1 in the chapter entitled Description of the Corporation's Business in the 2024 Periodic Report.

2. The Board of Directors' Explanations for the State of the Corporation's Business

The Group companies' operations are affected by constant regulatory changes and regulatory reforms. Clal Insurance's operations and results are significantly affected by changes in capital markets, including, among other things, by changes in the interest rate that has implications for Clal Insurance's insurance liabilities and financial assets portfolios, for financial margins from investments as well. Max's activity is affected by macroeconomic conditions, the cost of living and interest rate in Israel. Macroeconomic conditions impact the level of private and business consumption, which, in turn, affect the Company's turnovers and have direct consequences on its business results.

As explained in Note 2 to these Interim Financial Statements, as from January 1, 2025 Clal Insurance has adopted IFRS 9 and IFRS 17 for the first time (hereinafter - the "Reporting Standards"), and the transition date for reporting under the Reporting Standards is January 1, 2024. The effect of the transition to reporting in accordance with the Reporting Standards regarding the Group's financial position and operating results with respect to the financial data of its subsidiary is detailed in Note 15 to these Interim Financial Statements.

2.1 Significant Events during and Subsequent to the Reporting Period:

A. Approval of the Company's dividend distribution

According to the Company's policy (see Note 17(c)1 to the Annual Financial Statements), on May 28, 2025, the Company's Board approved a dividend distribution totaling approx. NIS 200 million, which constitutes approx. 64% of the dividends declared and/or distributed in the Company's subsidiaries as of the approval date of the Consolidated Interim Financial Statements.

B. Solvency ratio, revision of capital target and dividend distribution in Clal Insurance

Clal Insurance published an Economic Solvency Ratio Report as of December 31, 2024, whereunder the ratio net of the Provisions for the Transitional Period after the dividend distribution is 128% compared with a ratio of 109% as of December 31, 2023.

Taking into consideration the Provisions for the Transitional Period, the ratio after dividend distribution and revision of the Deduction is 158% as of December 31, 2024, compared to 159% as of December 31, 2023, respectively. For further details, see Section 2.4 and Note 6 to the Consolidated Interim Financial Statements.

In accordance with Clal Insurance's dividend distribution policy (see Note 17(c)2 to the Annual Financial Statements), on May 28, 2025, Clal Insurance revised the minimum capital target without taking into account the Transitional Provisions, such that subsequent to the dividend distribution the solvency ratio will be at least 115% compared to 110%. In addition, Clal Insurance's Board approved a dividend distribution of approx. NIS 300 million, which constitutes approx. 47% of Clal Insurance's 2024 comprehensive income in accordance with the Annual Financial Statements (approx. 25% of Clal Insurance's comprehensive income after the application of the Reporting Standards), having examined all aspects, including Clal Insurance's compliance with the economic solvency ratio targets detailed above.

Taking into consideration equity transactions that took place subsequent to December 31, 2024, as of the publication date of the Economic Solvency Ratio Report as of December 31, 2024.

C. Capital markets and risk-free interest rate curve during the Reporting Period and thereafter

The results in the Reporting Period were affected by volatility in the capital markets, mainly in stock indices, which affected investment revenue in the nostro portfolio, and by an increase in the risk-free interest rate curve compared to a decrease in the corresponding period last year. For details regarding the impacts of the above on the results, see Section 2.2 below.

D. Debt raising by Clal Insurance Capital Raising Ltd. a subsidiary of Clal Insurance

Subsequent to the reporting date, in April 2025, Clal Capital Raising issued to the public Bonds (Series N) totaling NIS 500 million (hereinafter - the "Bonds"), by virtue of a shelf prospectus dated April 9, 2025. The principal will be repaid in one lump sum on September 30, 2039, unless Clal Capital Raising exercises its right to execute early redemption of the bonds. The principal and interest are not non-linked. The interest payable on the Bonds (Series N) is paid annually in two semi-annual installments starting on September 30, 2025, and on March 31 and September 30 of each calendar year between 2026 and 2039. The annual nominal interest rate is 5.51% and the annual effective interest rate is 5.72% assuming redemption on the Effective Date for Additional Interest. The issuance costs amounted to approx. NIS 5,820 thousand. For further details, see Note 5F to the Consolidated Interim Financial Statements.

E. Debt raising by Max and its becoming a reporting corporation

On January 6, 2025, Max completed a private placement of commercial papers for institutional entities, by way of expanding CPs (Series 2) by approx. NIS 154 million.

Subsequent to the reporting date, on April 7, 2025, Max published a supplementary prospectus and a shelf prospectus dated April 8, 2025, and on April 24, 2025, it completed a NIS 207 million raising of Commercial Papers (Series 5) from institutional investors and - for the first time - also from the public. As from this date, Max became a reporting corporation, as defined by the Securities Law, 1968. Max's becoming a reporting corporation constitutes a part of its financing strategy as a growing company, and it allows Max to diversify its sources of financing for its operating activities. For further details, see Note 13(F) to the Consolidated Interim Financial Statements.

F. The Iron Swords War

Further to Note 46(m) to the 2024 Financial Statements, 2025 started with ceasefire agreements on the northern front and the Gaza Strip front, which led to a relative calm. In March 2025, the temporary ceasefire between Israel and Hamas ended and the IDF resumed fighting in the Gaza Strip. This move led to increased tensions at the national and security levels, including, among other things, the resumption of missile attacks on Israel by the Houthis in Yemen. As of the report approval date, foreign airlines announced once again the cancellation of their flights to Israel.

Israel's credit rating

As of the approval date of the Financial Statements, the State of Israel's credit rating remains stable, but with a negative outlook, in accordance with the assessments of the three main rating agencies:

In May 2025, the international rating agency S&P reiterated Israel's credit rating at A, with a negative outlook (which remained without change too). This was mainly due to security risks. S&P noted that in 2025 the economy is expected to grow by 3.3%, but the government deficit will remain high due to an increase in defense spending.

In March 2025, the rating agency Fitch reiterated Israel's credit rating at A, with a negative outlook (also without change), addressing concerns regarding the government's political moves, which may "weaken checks and balances".

In March 2025, the rating agency Moody's reiterated Israel's Baa1 credit rating with a negative outlook, and published a special review of Israel's economic position, in which it expressed concern regarding the current situation, maintaining that "Israel's credit rating currently reflects very high political risks, which have weakened its economic strength".

Effect on the Financial Statements

Clal Insurance - In the Reporting Period, and as of the approval date of the Consolidated Interim Financial Statements no material changes occurred in connection with the effects of the War on Clal Insurance's financial results.

Max - in the Reporting Period, the growth trend in Max's issuance turnovers in Israel and overseas and in its acquiring turnovers continued; those turnovers exceeded turnovers in the corresponding period last year. This is further to the gradual growth in 2024, after the decline in the first months of the War. Looking ahead, it may be assumed that the deterioration in the security situation and the intensification of fighting in the south and in the north may affect businesses and residents, and consequently they may continue to affect economic activity, which is reflected in Max's business activities.

The estimated provision for credit losses is based on judgments and assessments and still involves substantial uncertainty at this stage. Further to Note 46(m) to the 2024 Consolidated Financial Statements, in 2023 Max increased the provision for current expected credit losses based on estimates of the potential increase in the credit risk of Max's customers. So far, and during the Reporting Period, there has not been a noticeable increase in the credit risk or actual credit losses of Max's customers due to the War. However, in light of the difficulty of estimating the duration and scope of the War and its potential effect on economic activity across the country, as well as the extent of the potential damage to the repayment capacity of Max's private and business customers, on the one hand, and the mitigating effects of aid programs and other reliefs, on the other hand, the estimated provision for credit losses is based on judgment and assessments and involves significant uncertainty at this stage. Accordingly, it is highly likely that future credit losses may be substantially higher or lower than the current estimate.

G. Share-based payment

Further to Note 44 in the Annual Financial Statements, on May 8, 2025, the Company's board of directors resolved to publish an outline for the allocation of up to 130,000 Class A options and 470,000 Class B options to be offered under the outline, based on the Plan for 2021, for employees and officers of the Company and/or companies under its control. Allocation of the options to be offered under the outline is subject to obtaining all of the permits and approvals required under any law for the offering of securities in accordance with the outline, for their issue, and for the publication of the outline. The shares underlying the exercise of these options will represent approx. 0.27% of the Company's equity capital as of the reporting date, assuming maximum exercise. The options will be exercisable for ordinary shares of the Company at the value of the benefit implicit in the options, subject to adjustments. The value of the benefit is based on the valuation of the options at the time they are allotted, which is approx. NIS 30.08 per option, and the fair value of each tranche will be spread over the vesting period. The value of the benefit was calculated using the binomial model and estimated at approx. NIS 15 million for all options, which will be awarded to Group officers and employees as stated above. The Class A options will be allocated in three tranches, spread over three years, and shall be exercisable beginning when one year, two years, and 3 years have elapsed from the allocation date, up to two years from the vesting/ holding date. (With respect to the first tranche, at least two years of vesting and holding are required).

The subsidiaries will bear the expense for the value of the options and will indemnify the Company in full for this benefit, based on the value of the financial benefit that will be recorded in the Company's financial statements and in accordance with the accounting principles.

2.2 Financial Information by Area of Activity (for details regarding the operating segments, see Note 4 to the Consolidated Interim Financial Statements).

In the Reporting Period, Clal Insurance presents an increase in assets under management and in sales in all products, other than life insurance investment contracts, which were affected by the market situation.

Total assets under management by provident funds, excluding guaranteed return provident fund tracks and pension funds, are not included in the Company's Consolidated Financial Statements.

Following are the main changes in comprehensive income compared to prior periods:

The following is a breakdown of key comprehensive income components:

In NIS million Q1/2025 Q1/2024 Aggregate
for 2024
Life Insurance 78 67 198
P&C insurance 64 30 402
Credit Insurance 7 8 37
Health Insurance 85 80 424
Pension 15 12 46
Provident 3 5 4
Total underwriting income from Insurance and Savings 252 203 1,111
Credit Cards 118 93 390
Agencies and Other 14 10 53
Total income from activities 384 306 1,554
Adjusted net financial margin 232 219 846
Not attributed to operating segments (94) (70) (360)
Core income 522 454 2,041
Remaining financial margin 83 27 245
Adjustments - - -
Total other income 83 27 245
Comprehensive income, before tax 605 480 2,286
Taxes (195) (164) (740)
Comprehensive income, after tax 410 316 1,546
Comprehensive income, after tax for the shareholders 409 314 1,540
Return on equity, annualized, in %* 18.7 17.3 21.2
Balance of future contractual service margin (CSM) - retention - at the
beginning of the period
10,148 8,813 8,813
Balance of future contractual service margin (CSM) - retention - at the end of
the period
10,312 8,801 10,148

*) The return on equity is calculated based on the net income for the period attributable to the Company's shareholders divided by the equity attributable to the Company's shareholders as of the beginning of the period.

A. The Company's results in the Reporting Period

The post-tax comprehensive income in the Reporting Period amounted to approx. NIS 409 million, compared with a comprehensive income of approx. NIS 314 million in the corresponding period last year.

Core income - the income includes underwriting income, income from savings management (investment contracts, pension and provident), credit cards, agencies and the Group's finance expenses. In addition, the comprehensive income includes an additional annual spread of 2.25% above the risk-free interest rate plus a weighted illiquidity premium with respect to the investment portfolio held against non-yield-dependent insurance liabilities excluding the Hetz bonds component, and nominal risk-free interest plus an annual spread of 2.25% with respect to the investment portfolio held against the Company's capital and financial liabilities (hereinafter - the "Assumed Return").

Remaining financial margin – includes the financial effects, including changes in the risk-free interest rate curve and finance expenses with respect to insurance liabilities with respect to the passage of time beyond the Assumed Yield.

Core income in the Reporting Period amounted to approx. NIS 522 million, compared with a comprehensive income of approx. NIS 454 million in the corresponding period last year.

The improvement in income arises from an increase in underwriting income, mainly in the Property and Casualty Insurance and Health Insurance Segments and from an increase in income from the Credit Card

Activity.

Insurance and savings

Total underwriting income from insurance and savings totaled approx. NIS 252 million in the Reporting Period, compared to an income of approx. NIS 203 million in the corresponding period last year, mainly due to improvement in underwriting income in all insurance segments.

In the Reporting Period, there was an increase in contributions towards benefits provided by the Pension Subsegment and proceeds from investment contracts, such that the total gross premiums, contributions towards benefits and proceeds from investment contracts amounted to approx. NIS 6.9 billion, compared with approx. NIS 6.7 billion in the corresponding period last year - an increase of approx. 3%.

Credit cards and other

The total income from credit cards in the Reporting Period amounted to approx. NIS 118 million before tax compared to approx. NIS 93 million in the corresponding period last year.

Max's revenues in this period amounted to approx. NIS 586 million compared to approx. NIS 515 million in the corresponding period last year due to the increase in turnovers in Israel and overseas.

Max's net interest revenue increased and amounted to approx. NIS 204 million compared to approx. NIS 190 million in the corresponding period last year, mostly due to the increase in Max's business credit activity, due to the increase in the consumer and business credit portfolio, which is supported by informed risk management, which is required in view of the macroeconomic environment and the uncertainty as to the effects of the War.

Credit loss expenses amounted to approx. NIS 46 million, compared with an expense of approx. NIS 41 million in the corresponding period last year.

The increase in credit loss expenses is due to a more significant increase in credit balances in the first quarter of 2025 compared to the corresponding period last year. In addition, in the corresponding period last year, the credit loss provision was reduced, due to an improvement of the risk indicators.

Max's operating expenses in the first nine months totaled NIS 233 million, compared to NIS 208 million in the corresponding period last year, mainly due to an increase in expenses affected by the scope of the Company's business activities, such as fees and commissions to international organizations.

Revenue from investment and capital markets:

In the Reporting Period, income was recorded due to a decrease in insurance liabilities following an increase in the risk-free interest rate compared to a decrease in the corresponding period last year, which was offset by lower yields in the capital markets compared to last year, which affected the yields achieved by the Company, such that the balance of financial margin recorded was approx. NIS 83 million compared to approx. NIS 27 million last year.

Tax expenses

In the corresponding period last year, an amendment was approved by the Knesset plenum to the Value Added Tax Ordinance (Tax Rate for Non-Profit Organizations and Financial Institutions), 2024 (hereinafter the "Ordinance"), which prescribes that as from January 1, 2025 the rate of payroll tax applicable to financial institutions will stand at 18% of the wage paid for work, and the profit tax shall stand at 18% of the profit generated.

The deferred tax balances included in the Financial Statements as of Group's financial institutions March 31, 2024 have been updated so as to take into account the effects, which arise from the increase in tax rates as described above.

In addition, the effective rate of Max's tax provision in the period ended March 31, 2024 stood at 34.8%, compared to 27.5% in the corresponding period. The increase in the effective tax rate arose from one-off tax expenses arising from the closing of income tax assessments in respect of previous years.

The total said effects caused an increase of approx. NIS 18 million one-off in tax expenses in the corresponding period last year.

Return on equity

The return on equity in annualized terms during the Reporting Period was a positive 18.7%, compared with 17.3% in the corresponding period last year.

Premiums, contributions towards benefits and assets under management

During the Reporting Period, there was an increase in revenue from management fees for pension. For further details, see Section 2.2.1.3 and 2.2.1.4 below.

The Group's assets under management totaled approx. NIS 373 billion as of March 31, 2025, which is similar to December 31, 2024.

Out of the total said assets, as of March 31, 2025 approx. NIS 157 billion in assets are under management of the new pension fund compared to approx. NIS 155 billion on December 31, 2024.

2.2.1 Long-term savings

2.2.1.1. Life Insurance Subsegment including investment contract

1-3
2025 2024
Income from insurance services and activity 78 67
Effect of the change in the interest rate curve on the liabilities 120 (116)
Balance of financial margin 9 209
Comprehensive income 207 160
The redemption rate of the life insurance policies out of average savings in annualized terms 1.9% 1.6%

Income from insurance services and activity:

The increase in income from insurance services arises mainly from the increase in the release of the contractual service margin due to revision of actuarial assumptions, mainly regarding the application of a stochastic model as explained in Section 2.4(a)4 below.

Financial effects:

The increase in comprehensive income during the Reporting Period was affected by a decrease in insurance liabilities due to an increase in the risk-free interest rate compared to a decrease in the corresponding period last year, which was offset by a decrease in investment revenue compared to the corresponding period last year due to capital markets returns.

Investment income credited to policyholders in participating policies - following are details regarding the estimated amount of investment income credited to policyholders in life insurance and participating investment contracts calculated based on the return and balances of the insurance reserves in Clal Insurance's business reports (in NIS million):

1-3
In NIS million 2025 2024
Investment gains (losses) carried to policyholders, net of management fees (15) 3,373

2.2.1.2 Data regarding premiums earned, management fees and financial margin in life insurance:

1-3 For the year
In NIS million 2025 2024 2024
Variable management fees*) - - 2
Fixed management fees 146 149 597
Total management fees 146 149 599
Current premiums 1,033 1,123 4,364
One-off premiums 91 72 297
Total premiums, gross 1,124 1,195 4,661
Current premiums 84 99 376
One-off premiums 329 175 955
Total premiums from investment contracts 413 274 1,331

*) As of March 31, 2025, the liability to policyholders in respect of negative returns on the portfolio of participating policies amounts to approx. NIS 0.13 billion.

The decrease in premiums during the Reporting Period arises from further cancellations and a decline in new business's sales.

Details regarding the rates of return on participating policies

Policies issued in Policies issued from
2004 and thereafter
(the new Fund J)
1992-2003 (Fund J)
For the For the
1-3 year 1-3 year
In NIS million 2025 2024 2024 2025 2024 2024
Real return before payment of management fees (0.05) 4.13 8.92 (0.08) 4.14 8.47
Real return after payment of management fees (0.20) 3.98 8.27 (0.31) 3.91 7.48
Nominal return before payment of management fees 0.23 4.43 12.65 0.21 4.44 12.19
Nominal return after payment of management fees 0.08 4.27 11.98 (0.02) 4.20 11.16

2.2.1.3 Provident Subsegment

1-3
In NIS million 2025 2024
Comprehensive income 3 5
Contributions towards benefits 1,118 1,127

The Reporting Period - the decrease in comprehensive income in the Reporting Period arises mainly from an increase in costs in respect of agent fees and commissions and a decrease in revenues from the management company's nostro portfolio due to the negative returns recorded in the capital markets in the current period compared to the previous period last year.

Contributions towards benefits - provident

2.2.1.4 Pension Subsegment

1-3
In NIS million 2025 2024
Comprehensive income 15 12
Contributions towards benefits 2,671 2,529

The Reporting Period - the increase in comprehensive income in the Reporting Period arises from an increase in revenue from management fees mainly from assets under management, which increased compared to the corresponding period last year. This increase was partially offset by an increase in costs in respect of agent fees and commissions due to the increase in activity. In addition, during the Reporting Period, investment revenue from the nostro portfolio declined due to the negative returns recorded in the capital markets in the current period compared to the corresponding period last year.

The increase in contributions towards benefits in the Reporting Period arises mainly from an increase in the new business and the amounts of contributions by active planholders in the pension funds.

Contributions towards benefits - pension

2.2.1.5 The rate of outgoing transfers from savings products out of the balances of assets under management has increased in recent periods due to competition levels in the market. For further details regarding the effect of various factors on the markets, see Section 3 below.

2.2.2 Property and casualty insurance - Following is a breakdown of the premiums and the comprehensive income

1-3
P&C insurance 2025 2024
Gross premiums 1,072 1,129
Income from insurance services and activity:
Motor Property 33 3
Compulsory Motor Insurance 5 3
Credit Insurance 7 8
Other portfolios 26 24
Total income from insurance services and activity 71 38
Effect of the change in the interest rate curve on the liabilities 15 (7)
Balance of financial margin 9 69
Comprehensive income 94 100
CR rate in motor property* 90% 99%

*Calculated in accordance with the ratio between expenses from insurance services net of revenue from reinsurance and revenue from insurance services net of reinsurance expenses.

Gross premiums:

During the Reporting Period - the decrease in premiums arises mainly from the timing of executing special transactions in the engineering insurance portfolio and a decrease in motor property insurance, which was partially offset by an increase in compulsory motor insurance.

Comprehensive income:

In the Reporting Period - the change in comprehensive income arises from a substantial underwriting improvement mainly in the motor property portfolio and in the guarantee portfolio and from an increase in the risk-free interest rate compared to a decrease in the corresponding period last year. On the other hand, during the Reporting Period, investment revenue declined compared to the corresponding period last year due to capital markets returns.

2.2.3 Health insurance

Q1
2025 2024
Gross premiums 481 435
Income from insurance services and activity 85 80
Effect of the change in the interest rate curve on the liabilities 30 (85)
Balance of financial margin (3) 64
Comprehensive income 113 60

Gross premiums:

In the Reporting Period - the increase in premiums arises mainly from an increase in the individual insurance activity and from the Travel Subsegment.

Comprehensive income:

Income from insurance services and activity:

The higher income from insurance services is mainly due to the increase in the release of the contractual service margin following revision of the actuarial assumptions and sales in 2024, which were offset from class actions.

Financial effects:

Comprehensive income increased in the Reporting Period as a result of a decrease in insurance liabilities due to an increase in the risk-free interest rate compared to a decrease in the corresponding period last year; on the other hand, this effect was partially offset in the Reporting Period due to a decrease in investment revenue compared to the corresponding period last year due to capital markets returns.

Information regarding investment income credited to holders of health insurance policies of the participating long-term care type:

Q1
In NIS million 2025 2024
Investment income credited to policyholders 3 50

2.2.4. Credit cards

1-3
2025 2024
Total revenue from the Credit Cards Segment 621 547
Total pre-tax income 118 93
Credit card transactions (Max) (see also Section 2.2.4.1)
Revenues
Revenue from credit card transactions 374 322
Interest revenue, net 204 190
Other revenues 8 3
Total revenues 586 515
Expenses
Credit loss expenses 46 41
Operating expenses 233 208
Selling and marketing expenses (see Section 2.2.5 below) 117 104
General and administrative expenses (see Section 2.2.5 below) 20 19
Payments to banks 61 54
Total expenses 477 426
Pretax income 109 89
Technological activity (Milo)
Revenue from credit card transactions 35 32
Pretax income 9 4

Revenue from credit card transactions include issuer fees and commissions, service fees and commissions in respect of the activity of card holders, fees and commissions from transactions carried out abroad, acquiring fees and commissions and other revenue from merchants net of fees and commissions to other issuers. As described above, the Company's turnovers in Israel and overseas increased in the first quarter of 2025 compared to the corresponding period last year - an increase which led to an increase in Company's revenues from credit card transactions, both from issuance and from acquiring.

Net interest revenue of Max increased in the first quarter of 2025 compared to the corresponding periods last year, mostly due to an increase in business activity, using responsible and strict management, which is supported by informed risk management, which is required in view of the macroeconomic environment and the uncertainty as to the effects of the War.

The increase in credit loss expenses arises from a more substantial increase in credit balances in the first quarter of 2025 compared to the corresponding period last year. In addition, in the corresponding period last year, the credit loss provision was reduced, due to an improvement of the risk indicators.

Max's operating expenses for the Reporting Period and the quarter increased compared to the corresponding period last year, mainly due to an increase in expenses affected from the volume of the Company's business activities, such as fees and commissions to international organizations.

2.2.4.1 Data by areas of activity - Max

1-3 1-3 Rate of
change
2025 2024
Total credit card transactions (Max)
Revenues 586 515 14%
Comprehensive income 109 89 22%
Of which - issuance activity
Revenue from credit card transactions 305 257 19%
Interest revenue 147 138 7%
Total revenues 460 398 16%
Operating, marketing and general and administrative expenses 302 269 12%
Credit loss expenses 48 38 26%
Payments to banks 61 54 13%
Total expenses 411 361 14%
Comprehensive income, before tax 49 37 32%
Of which - acquiring activity
Revenue from credit card transactions 69 65 8%
Interest revenue 57 52 6%
Total revenues 126 117 10%
Operating, marketing and general and administrative expenses 68 62 10%
Credit loss expenses (2) 3 (167%)
Total expenses 66 65 10%
Comprehensive income, before tax 60 52 15%

2.3 Additional data regarding Max

2.3.1 Quantitative data regarding the credit card transactions

Definitions:

  • Valid cards valid issued cards, excluding blocked cards and prepaid cards.
  • Active cards valid cards with which at least one transaction was carried out during the last quarter.
  • Issuance turnover the turnover from transactions executed with all of the Company's cards, excluding cash withdrawals in Israel and net of cancelled transactions.
  • Bank cards cards issued jointly by the Company and banks to the banks' customers.
  • Non-bank cards cards issued by the Company to customers without cooperation with the banks, sometimes in collaboration with business entities such as organizations and loyalty programs.

Turnover of transactions in respect of valid credit cards (active and inactive) (in NIS million):

2.3.2 Key credit quality indicators

For the three-month
period ended March 31
For the year ended
2025 2024 December 31, 2024
Banking cards 59,912 19,050 80,382
Non-banking cards 43,769 13,243 59,388
Total 103,681 32,293 139,770
As of
Main credit quality indicators (in %) March 31,
2025
December
31, 2024
March 31,
2024
Rate of balance of the provision for credit losses of outstanding
receivables for credit card transactions
2.30% 2.24% 2.42%
Rate of non-accruing receivable balance of receivables for
credit card transactions
1.20% 1.13% 1.21%
Rate of net write-offs of the average balance of receivables for
credit card transactions
1.46% 1.43% 1.59%

2.4 Capital and capital requirements

A. Capital requirements in accordance with the application provisions of the Economic Solvency Regime in Clal Insurance (see Section 1 below)

The insurance companies in the Group are subject to the Provisions of the Solvency II-based Economic Solvency Regime in accordance with the provisions of the Circular "Amendment to the Consolidated Circular Concerning Implementation of a Solvency II-Based Economic Solvency Regime for Insurance Companies", which was published on October 14, 2020.

In accordance with the Consolidated Circular, the Economic Solvency Ratio Report in respect of the December 31 and June 30 data of each year shall be included in the first periodic report published after the calculation date.

On May 28, 2025, Clal Insurance approved and published its Economic Solvency Ratio Report as of December 31, 2024, which was posted on the Group's website at:

https://www.clalbit.co.il/aboutclalinsurance/financialstatementsandpressrelease/.

It is noted that the calculation of the economic solvency ratio is based on data and models which may differ from those used by Clal Insurance as part of financial reporting, and which are based, among other things, on forecasts and assumptions that rely mainly on past experience. Specifically, and as detailed in the Economic Solvency Regime Circular, the calculation of the economic solvency ratio is based, to a large extent, on the model used to calculate the embedded value. For further details regarding the capital requirements that apply to Group companies, see Note 17(f) to the Annual Financial Statements.

In accordance with the principles for calculating the Deduction during the Transitional Period in accordance with the application provisions of the Economic Solvency Regime, as of December 31, 2024, the Deduction was updated and stands at NIS 2,063 million.

For additional information, including a general description of the economic solvency regime, the general underlying principles of the regime, the calculation methodology of the economic balance sheet and of the solvency capital requirement, Provisions for the Transitional Period, general review of the directives of the Commissioner's Directives relating to the Economic Solvency Ratio Report, definitions of key terms, comments and clarifications, please also read Sections 1, 3.1, 4.1 and 5.1 to the Economic Solvency Ratio Report of Clal Insurance as of December 31, 2024.

The solvency ratio as of December 31, 2024 does not include the effect of the Company's business activity in the period subsequent to December 31, 2024 and through this report's approval date.

For details of additional events during and subsequent to the Reporting Period, see Note 2.1 above.

The calculation made by the Company as of December 31, 2024 was audited by the independent auditors. The audit held in accordance International Standard on Assurance Engagement (ISAE) 3400 – "The Examination of Prospective Financial Information".

Following are data regarding Clal Insurance's solvency ratio and minimum capital requirement (MCR) according to the Solvency II regime.

As of As of
December 31 December 31
2024 2023
In NIS million Audited Audited
Shareholders equity for SCR 14,706 14,019
Solvency capital requirement (SCR) 9,624 8,976
Surplus 5,082 5,043
Economic solvency ratio (in %) 153% 156%
Effect of material equity transactions taken in the period between the
calculation date and the publication date of the Company's Economic
Solvency Ratio Report
Capital instruments raising (repayment) 500 460
Deviation from quantitative limitation - (169)
Shareholders equity for SCR 15,206 14,311
Surplus 5,582 5,335
Economic solvency ratio (in %) 158% 159%

1. Economic solvency ratio

For details regarding the solvency ratio without applying the Provisions for the Transitional Period and regarding the target solvency ratio and restrictions applicable to the Company in connection with dividend distribution, see Subsection 3 below.

For events during the Reporting Period and subsequent to the report date, and their potential effect on the solvency ratio, see Section 2.1 and 2.2 above.

2. Minimum capital requirement (MCR)

As of December 31 As of December 31
2024 2023
In NIS million Audited Audited
Minimum capital requirement (MCR) 2,406 2,244
Shareholders equity for MCR 10,975 10,272

3. Solvency ratio without applying the Provisions for the Transitional Period

According to the letter published by the Authority, in October 2017, (hereinafter - the "Letter") an insurance company shall be entitled to distribute a dividend only if, following the distribution, the company has a solvency ratio - according to the Economic Solvency Regime - of at least 100%, calculated without taking into account the Provisions for the Transitional Period and subject to the solvency ratio target set by the insurance company's Board of Directors. The aforesaid ratio shall be calculated without the relief granted in respect of the original difference attributable to the acquisition of the provident funds and management companies. In addition, the letter set out provisions for reporting to the Commissioner.

The following are data on Clal Insurance's economic solvency ratio, calculated without taking into account the Provisions for the Transitional Period.

Solvency ratio without applying the Provisions for the

Transitional Period As of December 31 As of December 31
2024 2023
In NIS million Audited Audited
Shareholders equity for SCR 13,284 11,268
Solvency capital requirement (SCR) 10,341 10,383
Surplus 2,943 885
Economic solvency ratio - in % 128% 109%
Effect of material equity transactions taken in the period between
the calculation date and the publication date of the Company's
Economic Solvency Ratio Report
Raising of capital instruments 500 460
Deviation from quantitative limitation (500) (460)
Shareholders equity for SCR 13,284 11,268
Surplus 2,943 885
Economic solvency ratio - in % 128% 109%
The surplus capital in view of equity transactions made in the
period between the calculation date and the publication date of
the Economic Solvency Ratio Report, relative to the Board of
Directors' target (see Section B below):
The Board of Directors' economic solvency ratio target (%) 115% 110%
Capital surplus (shortfall) in relation to the target 1,392 (153)

4. Update regarding the stochastic model when calculating the economic solvency ratio of Clal Insurance

According to the economic solvency regime, the insurance liabilities were calculated in accordance with the Provisions of the Economic Solvency Regime, which in general, in relation to SLT life and health insurance, is calculated in accordance with the EV calculation practice in Israel. The determination of the best estimate should be based on an estimation of the distribution of the potential best estimates ("Stochastic Models"), and in the absence of significant statistical data that will allow the assessment of the distribution probability of the best estimate, the Company used the expected value of each relevant factor ("Deterministic Models").

In accordance with an outline issued by the Commissioner in November 2023, the Stochastic Model will not be implemented in the calculation of the solvency ratio without implementing the Provisions for the Transitional Period - over 3 reporting dates - but the Company will disclose its effects in the Economic Solvency Ratio Report. At this stage, the Company opted not to include this in the calculation that takes into consideration the Provisions for the Transitional Period.

In this report, the Company completed the stochastic calculation of the best estimate of the asymmetrical insurance liabilities cash flows (including carrying future variable management fees) based on an economic scenario generator,1 including the implementation of tests and control

[1.] As defined in the provisions of Appendix B, Section 5 (Part 2, Appendix 2) to the Provisions of the Economic Solvency Regime.

processes regarding the accuracy, robustness, and market consistency, as is the normal practice in foreign companies that implement stochastic models in the calculation of their economic solvency ratio. The Stochastic Model is used to calculate the optimal actuarial estimate of asymmetric insurance liabilities (including recognition of future variable management fees). With the Stochastic Model, the return used as a basis for the calculation remains unchanged compared to the Deterministic Model. However, the calculation of cash flows in the Stochastic Model takes into account fluctuations in the returns of the relevant assets in accordance with their composition and characteristics, including the investment channels, duration, and exposure to index and foreign currency exchange rates and their effect on recognition of the variable management fees. In order to create the Stochastic Model, the Company selected economic models that match its asset classes. As part of the process of selecting and calibrating those economic models, the Company was supported by international consultancy firms. In addition, the independent auditors reviewed the calculation process and the internal control.

The effect of the model's application is estimated at an additional rate of approx. 15%, without taking into account the Transitional Provisions, and with an additional rate of approx. 9%, taking into account the Transitional Provisions.

5. Revision of the capital target in Clal Insurance and dividend distribution in the Company and in Clal Insurance

For details regarding the revision of the capital target in Clal Insurance and dividend distribution in the Company and in Clal Insurance, see Note 2.1 (a) and (b) above.

6. Own Risk and Solvency Assessment of the Company (ORSA)

In January 2022, a principles paper regarding the implementation of the Own Risk and Solvency Assessment of an Insurance Company (ORSA) as well as an amendment to the Provisions of the Consolidated Circular, Reporting to the Commissioner of Capital Market about Own Risk and Solvency Assessment of an Insurance Company (ORSA) were published.

According to the Letter of Principles, the Company is required to examine, at least once a year, and to file with the Commissioner, each year, a report outlining the interrelationships between the overall strategy and annual work plan and the Company's risk profile, risk management policy, overall exposure level and the adequacy of the buffer under various assumptions and scenarios. In doing so, the risk management policy, capital targets and the range of risk management applied by the Company should be examined and taken into account. Clal Insurance filed the report to the Commissioner in January 2024.

7. Debt raising by Clal Insurance Capital Raising Ltd. a subsidiary of Clal Insurance

Subsequent to the reporting date, in April 2025, Clal Capital Raising issued to the public Bonds (Series N) totaling NIS 500 million. For further details, see 2.1(d) above.

B. Capital requirements and capital adequacy in Max

1. Equity and capital adequacy

Max's reported equity capital amounted to NIS 2,140 million as of March 31, 2025, compared to NIS 2,061 million at the end of 2024 - an increase of approx. 4%, and compared to NIS 1,906 million on March 31, 2024 - an increase of approx. 12%. The equity capital as of the end of the first quarter of 2025 includes NIS 26 million in share capital, NIS 376 million in share premiums, a NIS 83 million capital reserve, NIS 9 million in accumulated other comprehensive loss, and NIS 1,664 million in retained earnings.

At the end of the first quarter of 2025, Common Equity Tier 1 capital amounted to NIS 2,142 million, compared to NIS 2,066 million as of December 31, 2024, and compared to NIS 1,910 million on March 31, 2024.

At the end of the first quarter of 2025, total capital amounted to NIS 2,608 million, compared to NIS 2,532 million as of December 31, 2024, and compared to NIS 2,347 million on March 31, 2024.

The capital adequacy ratios are calculated as the ratio of capital to the risk-weighted assets. The CET1 capital ratio is calculated as the ratio of CET1 capital to the risk-weighted assets. The total capital ratio is calculated as the ratio of total capital to the risk-weighted assets.

As of March 31, 2025, the CET1 capital ratio amounted to 10.3%, compared to 10.0% at the end of 2024, and 10.6% on March 31, 2024. As of March 31, 2025, total capital to risk-weighted components ratio amounted to 12.5%, compared to 12.3% at the end of 2024, and 13.1% on March 31, 2024.

The decrease in Max's capital ratios as of March 31, 2025 compared to March 31, 2024 arises mainly from growth in activity and risk-weighted assets, from the downgrading of the State of Israel's rating by S&P in April 2024, which led to an increase in risk-weighted assets in respect of some of the Company's exposures to Israeli banks, and from a dividend distribution totaling NIS 62 million in July 2024, which was partially offset by the increase in capital due to the net income recorded during the period.

In accordance with Proper Conduct of Banking Business Directive No. 203, "Measurement and Capital Adequacy - Credit Risk - the Standardized Approach", the weight of the risk of part of the Company's exposure to Israeli banks derives from Israel's credit rating. Since The Company uses ratings of the international credit rating agency Standard and Poor's (S&P), the downgrading of Israel's rating by this agency in April 2024 from -AA to +A led to an increase in the risk-weighted assets, which were recognized with respect to some of Max's exposures to the Israeli banks, which decreased The Company's capital ratios by approx. 0.3%. The further downgrade of Israel's credit rating to A by S&P at the beginning of October 2024 does not affect Max's capital ratios, and even a further one-notch downgrade by S&P to A- is also not expected to affect Max's capital ratios. It is only if S&P will further downgrade Israel's rating by two or more notches to BBB+ or lower that, in Max's opinion, one can expect approx. 0.3% decrease in its capital ratios based on data as of March 31, 2025. Max is not aware of an intention to affect such rating downgrade. The credit ratings assigned by other rating agencies do not affect Max's capital ratios.

On June 19, 2024, The Banking Supervision Department published a circular for revising Proper Conduct of Banking Business Directive No. 206 "Capital Measurement and Adequacy - Operational Risk", according to which on January 1, 2026 the existing directive will be replaced with a new directive, which adopts the revised directives of the Basel Committee regarding the calculation of capital requirements in respect of operational risk. The new directive redefines the business indicator components that serve as the basis for calculating the capital requirements in respect of the operational risk and sets marginal coefficients to be multiplied by the business indicator in accordance with the ranges of the business indicator. Furthermore, the new directive stipulates that the business indicator will be multiplied by an internal loss multiplier, which will be based on the banking corporation's historical operating losses. It was further stipulated that a banking corporation, whose business indicator is lower than NIS 5 billion, is not required to use loss data in its calculation of the capital requirements, and its internal loss multiplier will stand at 1; for all other banking corporations, the internal loss multiplier will stand also at 1 through December 31, 2028, and the Banking Supervision Department will publish - no later than 2028 - the method for applying the internal loss multiplier to their capital requirements.

Max's leverage ratio as of March 31, 2025 is 8.9%, compared to 8.7% at the end of 2024 and 8.9% as of March 31, 2024.

2. The Bank of Israel's capital adequacy targets

According to Proper Conduct of Banking Business Directive No. 472 "Merchant Acquirers and Acquiring Payment Card Transactions", an acquirer whose receivables balance in its latest Annual Financial Statements exceeds NIS 2 billion — the capital requirement will be calculated in accordance with Proper Conduct of Banking Business Directives Nos. 201-211 (Capital Adequacy and Measurement). It was also stipulated that despite that which is stated in Section 40 to Proper Conduct of Banking Business Directive No. 201, the Common Equity Tier 1 capital ratio shall not fall below 8%, and the total capital ratio shall not fall below 11.5%.

As from April 1, 2015, Max has been implementing Proper Conduct of Banking Business Directive No. 218 on leverage ratio (hereinafter - the "Directive"). Pursuant to the Directive, entities are required to have a consolidated leverage ratio of no less than 5%.

In the circular amending the Directive, which was published by the Banking Supervision Department on December 20, 2023, it extended the term of an expedient set as a Temporary Order in November 2020, as part of adjustments to Proper Conduct of Banking Business Directives for dealing with the Covid-19 crisis, according to which the leverage ratio shall not fall below 4.5% on a consolidated

basis. According to the circular, against the background of a review conducted by the Banking Supervision Department to amend the directive and a review of the leverage ratio and its mix, the above relief was extended as a temporary order until June 30, 2026, provided that the leverage ratio does not fall below that as of December 31, 2025 or the minimum leverage ratio applicable to the banking corporation prior to the temporary order, whichever is lower.

3. Max's capital adequacy targets

Max's capital is designed to support all risks embodied in its activity as well as its multi-year business activity, including supporting its lines of business, expanding the activity and entering into new areas of activity and complement and supplement its operations.

Furthermore, Max analyzes its performance in a stress scenario and has targets it will wish to meet upon the materialization of a stress scenario.

Max's policy, which was approved by its Board of Directors is to maintain a capital adequacy ratio, which is higher than the minimum threshold that was set by the Bank of Israel, and which is greater from the capital requirements needed to cover the risks in accordance with the results of Max's Internal Capital Adequacy Assessment Process (ICAAP).

In accordance with Max's risk profile, on June 30, 2024 Max's Board of Directors approved Max's CET1 capital ratio internal target at 9.25% instead of 10% as was the case through that date. The revised internal target is 125 basis points (1.25 percentage points) higher than the minimum CET 1 capital ratio set by the Banking Supervision Department. Max intends to hold a safety buffer above the revised internal target. The internal target for total capital ratio has not changed and stands at 12%.

4. Total capital adequacy to risk-weighted components ratio in Max: (*)

Following is a breakdown of the risk-weighted assets and capital requirements in respect thereof:

As of March 31 As of March 31 As of December 31
2025 2024 2024
(Unaudited) (Audited)
Risk Risk Risk
weighted Capital weighted Capital weighted Capital
In NIS million assets requirements assets requirements assets requirements
Credit risks - standardized approach
of banking corporations 1,236 142 649 75
1,217
140
of corporations 1,792 206 1,512 174 1,747 201
Retail to individuals 11,663 1,341 10,435 1,200 11,775 1,354
of small businesses 1,547 178 1,279 147 1,419 163
Other assets 1,059 122 951 109 1,048 121
Credit valuation adjustment (CVA) 1
Total credit risk 17,297 1,989 14,826 1,705 17,207 1,979
Market risk - standardized approach 124 14 128 15
55
6
Operational risk –
standardized approach 3,454 397 2,989 344 3,347 385
Total risk-weighted assets and
capital requirements 20,875 2,400 17,943 2,064 20,609 2,370
Capital base 2,608 2,347 2,532
Total capital ratio 12.5% 13.1% 12.3%
CET1 capital ratio 10.3% 10.6% 10.0%

* Calculated in accordance with Proper Conduct of Banking Business Directives Nos. 201-211 on "Capital Adequacy and Measurement", and Proper Conduct of Banking Business Directive No. 472 "Merchant Acquirers and Acquiring Payment Card Transactions", which came into effect on September 1, 2016.

5. Dividend distribution policy and actual dividend distribution by Max

The dividend distribution in Max is subject to the directives of the Banking Supervision Department, including compliance with capital adequacy restrictions under the Basel directives. A dividend distribution is allowed subject to the provisions of the Companies Law, 1999, which stipulates, among other things, that Max may make a distribution out of its earnings, provided that there are no reasonable concerns that the distribution will prevent Max from fulfilling its existing and future undertakings, when they fall due.

During 2024, certain restrictions on dividend distribution included in Max's financing agreements were lifted.

On June 30, 2024, Max's Board of Directors set, for the first time, a dividend distribution policy. According to the approved policy, as from 2024 Max will be able to distribute every year dividends at a total amount of up to 30% of Max's net income for the year, which preceded the distribution year, in accordance with its consolidated financial statements. It is clarified that by setting the policy Max does not undertake to distribute a dividend on a certain date or rate, any distribution shall be subject to the full discretion of Max's Board of Directors and require the individual approval of the Board of Directors of Max, subject, among other things, to compliance with all the restrictions applicable to Max under the law and under directives of the Banking Supervision Department.

Accordingly, in 2024, a NIS 62 million dividend was approved and distributed, which constitutes approx. 28% of Max's net income for 2023.

Both the set dividend distribution policy and the actual distribution, which was approved were carefully considered, while retaining high capital surpluses in relation to Max's capital targets, in accordance with the regulator's expectation that the capital planning will be assessed in a conservative and informed manner in view of the War and the uncertainty in the Israeli economy.

2.5. Analysis of Cash Flow Development, Sources of Financing and Liquidity

2.5.1.Cash flow for the Reporting Period

The consolidated cash flows provided by operating activities in the Reporting Period amounted to approx. NIS 792 million; most of the amount arises from realization of financial investments by the Insurance Company and from a tax refund. The consolidated cash flows used for investing activities totaled approx. NIS 487 million in the Reporting Period, mainly from a reduction in credit provided to card holders and merchants. The consolidated cash flows used in financing activities totaled approx. NIS 453 million in the Reporting Period and included mainly the repayment of credit from banking corporations. The Group's cash and cash-equivalent balances increased from a total of approx. NIS 7,069 million at the beginning of the Reporting Period to approx. NIS 6,833 million at the end of the Reporting Period.

2.5.2. Company's financing

2.5.2.1 The Company's sources of financing and liquidity

The Company attaches great importance to maintaining sufficient cash balances, in a manner that will allow it to repay its obligations, and support, where required, the capital needs of Clal Insurance, and liquidity needs in respect of the activity of other Group investees. Other funding sources include, among other things, dividend distributions from investees, and the option of selling stakes in investees, debt raising from the banking system and/or the public, utilization of credit facilities and capital raising.

It is clarified that some of the investees are subject to regulatory provisions regarding dividend distribution beyond the distribution limitations set out in the Companies Law, 1999, which stipulates, among other things, that the Company may make a distribution out of its earnings, provided that there are no reasonable concerns that the distribution will prevent the Company from fulfilling its existing and future undertakings when they fall due:

A. Clal Insurance - the dividends from Clal Insurance depend on the policy set by the Board of Directors of Clal Insurance, see Section 2.4.A above, including compliance with the solvency ratio target set by the Board of Directors, which is higher than the minimum target set by the Banking Supervision Department. The Company considers interest proceeds received from its holding in a Restricted Tier 1 capital instrument of Clal Insurance as a source of liquidity and classifies this holding as a financial investment.

B. Max - the dividend distribution in Max is subject to the directives of the Banking Supervision Department, including compliance with capital adequacy restrictions under the Basel directives. Dividend distribution is allowed subject to the provisions of the Companies Law, 1999. For details regarding the dividend distribution policy, see 2.4.B.5 above.

For further details regarding the restrictions on dividend distributions in Clal Insurance and Max, see Note 6 to the Consolidated Financial Statements.

Furthermore, the Company controls the following entities which are not subject to special Regulatory Restrictions pertaining to dividend distribution beyond those of the Companies Law:

  • A. Clal Agency Holdings the Company presents the net financial assets of Clal Agency Holdings within the net financial assets of Clal Agency Holdings.
  • B. Clal Finance as detailed in Note 9 to the Consolidated Annual Financial Statements, Clal Finance holds a 24.9% stake in Michlol Finance Ltd. Michlol Finance is a company whose share is listed on the Tel Aviv Stock Exchange; the market value of its shares, based on the share price on the Stock Exchange, is approx. NIS 133 million immediately prior to the reports publication date. Furthermore, Clal Finance has an option to purchase approx. further 7% of Michlol's shares.

This investment is presented among investment in investees based on equity value and was not included in the financial investments in this section.

As of the reporting date, the Group has three types of financial liabilities, subordinated notes issued to address Clal Insurance's capital needs, and balances used in Max's operating activities issued by the Company.

Following is a table providing a breakdown of the net financial debt (the table includes the following companies: the Company, CIMax Holdings Ltd., and Clal Agency Holdings (1998) Ltd. as stated above, and does not include Clal Insurance and Max, which are subject to Regulatory Restrictions in addition to the distribution restrictions set out in the Companies Law, 1999:

As of March 31 As of December 31
NIS million 2025 2024
Financial assets
Cash and cash equivalents 39 37
Other financial investments, mainly money market fund and Israeli T-Bills by 142
the Company 118
Restricted Tier 1 capital instrument of Clal Insurance *) 478 493
Total assets 636 672
Less current maturities
Current financial liabilities 15 43
Financial assets less current maturities 621 629
Non-current financial liabilities
Non-current financial liabilities:
Bonds issued by the Company - liability component 1,524 1,522
Total liabilities 1,524 1,522
Net financial debt 903 892

*) The other financial investments include an investment in a Restricted Tier 1 capital instrument of Clal Insurance amounting to NIS 521 million (fair value as of March 31, 2025 is approx. NIS 478 million).

Unutilized credit facility**) 250 250

**) In June 2024, an Israeli banking corporation approved a credit facility to the Company totaling up to NIS 250 million for the purpose of providing it with another liquidity buffer, for one further year through June 2025. For further details see Note 26(j) to the Annual Financial Statements. As of the report date and its approval date, the abovementioned credit facility has not been utilized.

2.5.2.2 The Company's financing characteristics

  • A. In its capacity as a holding company, the Company assesses the value of its assets against its liabilities in the context of funding and liquidity; it also assesses whether it has liquid means that are reasonably accessible to allow it to conduct its activities.
  • B. The Company's activity (investments, general and administrative expenses, debt service and dividends) is normally funded by dividends it receives, from investees, capital raising, loans from banking

corporations and proceeds from disposal of assets.

  • C. For details regarding key financial movements in the Company (on a separate basis), see the data on cash flow attributable to the Company itself (on a separate basis).
  • D. For details regarding the Company's distributable profits, adjusted to reflect the Company's capital requirements, and regarding capital and capital requirements in the consolidated institutional entities and other Group companies, see Note 17 to the Annual Financial Statements.

2.5.2.3 Dedicated disclosure for the Company's bond holders

A. Bonds' data

Bonds Bonds (Series Bonds
(Series A)
(second
Bonds (Series B)
Series / issuance date (Series A) A) (expansion) expansion) (convertible bonds) Bonds (Series C)
Issuance date February
2023
June 2023 August 2023 February 2023 December 2023
Par value on issuance
date (in NIS)
249,100,000 250,000,000 400,000,000 150,000,000 500,000,000
Par value as of March 31,
2025 (in NIS)
249,100,000 250,000,000 400,000,000 149,989,800 500,000,000
Carrying amount as of
March 31, 2025 (in NIS)
Approx. NIS
248 million
Approx. NIS 244
million
Approx. NIS
394 million
Approx. NIS 142 million **) Approx. NIS 496 million
Market value as of March
31, 2025 *)
Approx. NIS
249 million
Approx. NIS 250
million
Approx. NIS
400 million
Approx. NIS 163 million Approx. NIS 516 million
Interest type Fixed, non-linked Fixed, non-linked Fixed, non-linked
Nominal interest rate 4.7% 2.8% 5.25%
Interest payable as of
March 31, 2025
Approx. NIS
1 million
Approx. NIS 1
million
Approx. NIS
2 million
Approx. NIS 1 million Approx. NIS 11 million
Effective interest rate on
issuance date
4.9% 5.6% 5.3% 4.9% 5.5%
Listed on the TASE Yes Yes Yes
Principal payment dates February 28, 2028 February 28, 2028 The principal shall be repaid in
three installments in each of the
years 2029-2031
Interest payment dates The interest shall be paid in a single annual
installment on February 28 of each of the years
2024-2028
The interest shall be paid in a single
annual installment on February 28 of
each of the years 2024-2028
The interest will be paid in two
semi-annual installments, on
November 1 and May 1 of each of
the years 2024-2031
Are the notes convertible No Yes No
Linkage base and terms Notes (principal and interest) are not linked to the
CPI and/or to any currency
Notes (principal and interest) are not
linked to the CPI and/or to any
currency
Notes (principal and interest) are
not linked to the CPI and/or to any
currency
Pledged assets None None None
Company's right to
execute early redemption
or forced conversion
The Company may execute full or partial early
redemption of its notes no more than once a
quarter. Payment to note holders in respect of early
redemption shall amount to the higher of:
A. Market value;
B. Outstanding par value;
C. Balance of cash flow (principal and interest)
discounted using the return on government bonds
plus a 1% interest.
The Company may execute full early
redemption of its notes starting 30
days from their listing on the stock
exchange, and no later than 180 after
such a listing. The payment to note
holders in respect of early redemption
shall be the outstanding par value of
the notes (principal and accrued
interest) plus one-off early redemption
fee of 2% of the outstanding par
value. The Company does not have
the right to execute a forced
conversion of the notes.
The Company may execute full or
partial early redemption of its notes
no more than once a quarter.
Payment to note holders in respect
of early redemption shall amount to
the higher of:
A. Market value;
B. Outstanding par value;
C. Balance of cash flow (principal
and interest) discounted using the
return on government bonds plus a
1% interest.
Series' materiality The series is material as this term is defined in
Regulation 10(b)13(a) of the Securities Regulations
(Periodic and Immediate Reports), 1970
The series is material as this term is
defined in Regulation 10(b)13(a) of
the Securities Regulations (Periodic
and Immediate Reports), 1970
The series is material as this term is
defined in Regulation 10(b)13(a) of
the Securities Regulations (Periodic
and Immediate Reports), 1970
A cross-default clause is in
place ***)
Yes Yes Yes

*) The market value includes interest accrued as of March 31, 2025.

**) Of which approx. NIS 13 million represents the equity component presented under equity.

***) For further details, see Section 8.1.14 to the deeds of trust of Bonds (Series A) and (Series B) that were attached to the shelf offering report of February 9, 2023.

Criterion Bonds (Series B) (convertible bonds)
Details of the security The bonds are convertible into ordinary shares of the Company
into which the bonds
may be converted
Conversion ratio At the issuance date, the conversion ratio was as follows: Every NIS 85 p.v. of the
bonds will be convertible into one ordinary share of the Company
In December 2024, subsequent to the Company's dividend distribution, the
conversion ratio changed such that every NIS 83.73 p.v. of bonds would be
convertible into one ordinary Company share.
Key terms of conversion, The bonds are convertible on each day on which trading takes place on the Stock
including conditions Exchange through February 18, 2028;
precedent for the If during the conversion right period the Company will distribute bonus shares and/or
execution of a dividend and/or offer shares by way of offering rights, the number of shares arising
conversion and any from the conversion will be adjusted. For further details, see Section 6.3.3 to the
distribution adjustments deed of trust attached to the shelf offering report of February 9, 2023.

B. Details regarding the conversion component in Bonds (Series B)

C. Details regarding rating

Bonds Bonds (Series B)
(Series A) (convertible bonds) Bonds (Series C)
Rating agency Maalot Maalot Maalot
Rating on issuance date ILAA- ILAA- ILAA
Current rating ILAA- ILAA- ILAA

The trustee for the Notes (Series A, Series B and Series C) is Hermetic Trust (1975) Ltd. The names of the individuals in charge of the notes are Adv. Dan Avnon and/or Adv. Meirav Ofer, Tel: 073- 2171000, Fax: 03-5271451, email: [email protected], postal address: Champion Tower, 13th Floor, 30 Derech Sheshet HaYamim, Bnei Brak.

D. Contractual restrictions and financial covenants

As part of the trust deed of the Bonds (Series A, Series B and Series C), Max undertook not to place a floating charge on all of its assets as long as the Bonds (Series A, Series B and Series C) are not repaid in full, unless it has obtained the bond holders' consent in advance or placed a floating charge of the same rank in favor of the bond holders. Furthermore, with respect to the expansion of the Bonds (Series A, Series B and Series C), the Company assumed restrictions on dividend distribution; it also undertook to comply with financial covenants whereby its shareholders' equity will not fall below NIS 3.2 billion (as part of Series A and Series B) or NIS 3.4 billion (as part of Series C), and its net financial debt to total assets ratio will not exceed 50%.

For further details, see Section 6.3.1 to the deeds of trust of Bonds (Series A) and (Series B) that were attached to the shelf offering report of February 9, 2023 and Section 6.3.1 to the Trust Deed (Series C) attached to the shelf offering report dated December 4, 2023.

In addition, an adjustment mechanism was set whereby the interest rate will increase as a result of failure to comply with any of the financial covenants.

The financial covenants will be adjusted if - as a result of the first-time application of accounting standards - they will undergo a change, whose effect is not negligible. For further details, see Section 6.3 to the deeds of trust of Bonds (Series A) and (Series B) that were attached to the shelf offering report of February 9, 2023 and Section 6.3 to the Trust Deed (Series C) attached to the shelf offering report dated December 4, 2023.

An adjustment mechanism was also set whereby the interest rate will increase if the Company's rating will be downgraded. For further details, see Section 6.4 to the deeds of trust of Bonds (Series A) and (Series B) that were attached to the shelf offering report of February 9, 2023 and Section 6.4 to the Trust Deed (Series C) attached to the shelf offering report dated December 4, 2023.

As of the reporting date, the Company complies with the covenants described above. As of March 31, 2025, the net financial debt ratio is approx. 8%, and shareholders' equity amounts to approx. NIS 9.2 billion.In addition, as of the reporting date and the publication date of this report, and during

the period starting on the notes' issuance date, the Company has complied and continues to comply with all the conditions and undertakings as per the deeds of trusts, and no circumstances have arisen which establish grounds for immediate repayment of the notes. Furthermore, the Company did not receive notice from the trustee for the notes regarding its failure to comply with the conditions and undertakings as per the deeds of trusts.

The key points of the deeds of trust of Bonds (Series A and Series B), that were signed between the Company and the trustee, are attached to the shelf offering report of February 9, 2023, and the key points of the trust deed of Bonds (Series C) are attached to the shelf offering report of December 4, 2023, and the full texts of the deeds of trust are available for perusal by appointment at the Company's registered office on any business day during normal working hours.

3. Developments and Material Changes in the Macroeconomic Environment in the Reporting Period

3.1 Key economic data

*Forecast data in accordance with the Bank of Israel Research Department's forecast, April 2025

Federal Reserve's interest , United States

* The December 2024 data represents the consensus of forecasts according to Bloomberg, May 7, 2025

3.2 Key trends and material changes in the macroeconomic environment in the Reporting Period and thereafter

As from October 7, 2023, Israel has been in a state of war; for further details, see Section 2.1(e) above.

Criterion Data for the period
Development in
the market and
employment in
Israel
In 2024, GDP grew by approx. 0.9%; in accordance with the macroeconomic forecast of the Bank of
Israel's Research Department (April 2025), GDP is expected to grow by 3.5% in 2025 and by 4% in 2026.
As of March 2025, the budget deficit amounted to 5.2% of GDP, compared to 5.3% of GDP in February
2025. In accordance with the Bank of Israel's forecast, the government budget deficit in 2025 and 2026
is expected to amount to 4.2% of GDP and 2.9% of GDP, with the debt to GDP ratio expected to increase
to 69% of GDP in 2025, and 68% of GDP in 2026.
The labor market - upon the outbreak of the War, the broad unemployment rate (a data which includes -
in addition to those unemployed - also those who are temporarily absent due to economic reasons, such
as expense for unpaid leave) increased sharply from 4.2% to 9.7% in October 2023; however since then
the broad unemployment rate declined to 3.9% in March 2025. In accordance with the Bank of Israel's
forecast, the broad unemployment rate is expected to stand at approx. 2.9% at the end of 2025 and 3.2%
in 2026.
According to the Central Bureau of Statistics' estimates for February 2025, the average wage of a salaried
employee continues to rise and has risen by 2% compared to February 2024. The average wage for a
salaried employee in current PPPs was NIS 13,773.
The housing market - house prices increased by 7.5% in the past twelve months.
In May 2025, the international rating agency S&P reiterated Israel's credit rating at A, with a negative
outlook (which remained without change too). The negative outlook reflects the risk that the conflict
between Israel, Hamas and other proxies supported by Iran may substantially weaken the Israeli
economy, its fiscal position and the balance of payments, especially if the conflict will deteriorate. The
agency notes that despite Israel's healthy macroeconomic fundamentals, including its diverse and
adaptive economy, a prolonged or more intensive military conflict may have an adverse effect on
economic and fiscal performance and on the balance of payments.
Inflation data In the first quarter inflation increased by 1.1%; in the past year inflation increased by 3.3%.
Foreign exchange
rates
Since the beginning of the year, the shekel has devalued by approx. 2% against the USD.
Development in
interest rates and
returns
In January 2024, the Monetary Committee decided to cut the interest rate by 0.25 percentage point to
4.5%. In its subsequent meetings, the Monetary Committee decided to leave the interest rate without
change.
In % 1-3 For the year
Share indices in Israel 2025 2024 2024
TA 35 1.0 7.8 28.4
TA 90 (0.6) 10.9 30.9
TA 125 0.8 8.3 28.6
TA Growth (0.2) 16.7 37.3
Bond indices in Israel
General 0.4 0.6 4.9
Tel Bond-CPI Linked 0.4 1.7 6.4
Tel Bond-Shekel 0.4 1.1 6.1
CPI-Linked Government Bonds (0.6) (0.5) 2.3
Government - NIS 0.9 (0.5) 3.0
Share indices across the world
Dow Jones (1.9) 5.6 12.7
NASDAQ (11.5) 9.1 28.7
Nikkei Tokyo (10.7) 20.6 19.2
CAC Paris 5.6 8.8 (2.2)
FTSE London 5.0 2.8 5.7
DAX Frankfurt 11.3 10.4 18.8
MSCI AC (1.3) 8.5 17.5
S&P 500 (5.5) 10.2 23.2

Developments in capital markets in Israel and across the world (in terms of local currency)

For details regarding the effects on the financial results, see Section 2 above and Note 5 to the Financial Statements.

Global economic developments The first quarter of 2025 was characterized by uncertainty in the markets and in the global economy; it was expected that uncertainty will decline after the imposition of tariffs on various countries across the world by the United States, but, in fact, the result was quite the opposite, and there are concerns that a trade war will break out due to the imposition of counter-tariffs on the part of various countries (mainly China). Inflation continued to subside across the world and the labor market remained stable, but there are still concerns that inflation will rear its head due to the "tariff war". The geopolitical events, which the world saw in 2024 continue into 2025: The war between Russia and Ukraine, the war in the Middle East and political upheavals in major countries across the world.

United States – at the beginning of 2025 the economy was plunged into a trade war when the US imposed tariffs on a large number of countries, some of which (mainly China and Europe) responded with countermeasures such as retaliatory tariffs. Inflation continued to subside and stands at 2.4% (compared to 2.9% at the beginning of the year) - still above the central bank's target and amid concerns regarding an increase in inflation due to the tariffs. Market estimates are that interest rates will be cut 3 times during 2025. The US economy grew by 2.5% in the fourth quarter of 2024 and by 2.8% throughout 2024, in annual terms. It is noted that the unemployment rate is still low and stands at 4.2%.

Europe – after interest rate cuts in 2024 due to the subsidence of inflation, in the first quarter of 2025 the European Central Bank cut its interest rate twice to 2.65% (compared to 3.15% at the beginning of the year) and the inflation rate slowed to 2.2%, as of March. The European economy still grew at a slow rate of 0.2% in the fourth quarter and by 0.9% throughout 2024, in annual terms. The unemployment rate remained similar and stands at 6.1%.

China – the country was at the center of the trade war declared by President Trump, who initially imposed a 34% tariff on China (in addition to the existing 20%). China responded by raising it tariffs on US imports and, the US, in turn, retaliated by raising tariffs on Chinese imports to up to 145%. The United States and China are effectively in a reciprocal tariff war, which includes additional restrictions on the export of advanced semiconductors, which places a strain on China's economy. The growth rate in the fourth quarter of 2025 stood at 1.2% and at 5% throughout 2024 despite fiscal and monetary incentives.

4. Restrictions on and supervision of the corporation's business

In this chapter, we will review in a condensed form laws, regulations, circulars and very material position papers, or drafts of laws, regulations, circulars and very material position papers, that apply to the activity of the Group's institutional entities, and which are material to the Group's activity, as published by the Knesset, the government or the Commissioner of the Capital Market, Insurance and Savings, as the case may be, subsequent to the publication date of the Annual Financial Statements.

We will also review - in a condensed form - laws, regulations, Proper Conduct of Banking Business Directives (hereinafter - "PCBBD") and very material position papers, or drafts of laws, regulations, PCBBD and very material position papers, that apply to the activities of issuance, acquiring and processing of payment cards and credit to private individuals and businesses (hereinafter - "Max's Activity"), and which are material to the Group's activity, as published by the Knesset, the government or the Banking Supervision Department, as the case may be, subsequent to the publication date of the Annual Financial Statements.

4.1 General

4.1.1 Corporate governance in public companies with no controlling shareholder

In April 2025, the Knesset's Constitution, Law and Justice Committee passed the second and third readings of the Companies Law Bill (Amendment No. 38), 2025. Among other things, the bill includes the following proposed amendments regarding a company without a controlling shareholder: Adding a rebuttable presumption whereby in a company, none of the shareholders of which has a stake of more than 50% of its means of control, a stake of 25% or more of the means of control will be deemed as control therein; the requirement to appoint external directors was replaced by the requirement to appoint a majority of independent directors in the Board and its committees; allowing companies to pay a Chairperson of the Board, who is an independent director, a compensation, which is higher than the compensation cap paid to an external director; regulating a procedure for nomination of candidates for service as directors by an independent Appointment Committee; regulating a procedure for approval of transactions with directors and a procedure for approval of extraordinary transactions with substantial shareholders, who hold 10% or more of a certain type of means of control.

The law will not come into force before July 2026, and its coming into force is conditional upon the regulations, which will be brought for approval by the Committee, and in any case, transitional provisions will apply to serving directors. To date, the Company is unable to assess the implications of the bill and the regulations which will be promulgated, to the extent that they are promulgated, and their effect, due to, among other things, the fact that strict provisions apply to the Company by virtue of its status as the controlling shareholder in an insurance company.

4.1.2 Interim report of the Taskforce for Assessing the Measures to Increase Retail Banking Competition in the Banking System

In March 2025, the Taskforce for Assessing the Measures to Increase Retail Banking Competition in the Banking System published its interim report, which examined measures to remove barriers to the entry of additional players into the banking system. The taskforce's main recommendations are:

  • Setting two licensing levels, while distinguishing between a small bank and a large bank in accordance with their assets under management and three regulatory levels for banks.
  • A small bank will be able to focus its activities on receiving deposits from the public and advancing credit from these deposits and will also be able to opt to offer certain additional services.
  • Provision of infant industry protections to a new small bank (such as an exemption from open banking requirements and switching of accounts for a limited period) and non-applicability of the Officer Salary Law for 10 years.
  • A holding permit will only be required in a small bank for ownership stakes higher than 10%.
  • Holding companies, which control institutional entities, will be allowed to control at the same time a bank which does not hold more than 2.5% of the total assets in the banking system; the said bank will not be allowed to engage in provision of advice regarding investment and savings instruments, and the supervision of holding companies will be regulated by legislation.
  • Extension and enhancement of protections provided and directives issued to the credit card companies, which process the issuance of bank cards, prescribed under the Law for Promoting Competition and Minimizing

Market Concentration, regarding the relationship between the banks and the abovementioned processing credit card companies.

In order to complete the work and formulate final recommendations, the interim report included a call for proposals, in which the taskforce sought the public's position regarding the recommendations listed in the report.

At this stage, it is impossible to assess the significance of the recommendations in the interim report. However, if the interim report will be published as a final report, and if the recommendations will be adopted as part of a legislation, such that additional entities will be able to obtain a bank license and/or holding companies, which control institutional entities, will be able to control a small bank, the competition in the financial and banking system may intensify and the market relevant to the Group's activity may undergo structural changes.

4.1.3 Draft of the Privacy Protection Authority's guidance regarding the applicability of the Privacy Protection Law to artificial intelligence systems

In April 2025, the Privacy Protection Authority's guidance was published as a draft for public comment, presenting the Authority's interpretation of the provisions of the Privacy Protection Law and the regulations promulgated thereunder for the purpose of exercising its powers regarding databases, which use artificial intelligence systems, including for the purpose of exercising the supervisory powers, powers regarding administrative inquiries, enforcement and imposition of sanctions conferred upon the Authority under Amendment No. 13 to the Privacy Protection Law, which is due to enter into force in August 2025 (hereinafter - the "Draft Guidance"). Under the Draft Guidance, the Authority clarified that the Privacy Protection Law applies to artificial intelligence systems, which store or actually process personal information, and clarified the appropriate application of the provisions of the law and its regulations to artificial intelligence systems.

4.2 Max's Activity

4.2.1 Payment Services Regulations (Exemption from the Provisions of the Law)

In March 2025, a draft of the Payment Services Regulations (Exemption from the Provisions of the Law) (Amendment), 2025, was published. In accordance with the draft amendment, gift vouchers/cards, which are not designated for a particular payer (unidentified), including digital cards, will continue to be excluded from certain provisions of the Payment Services Law, and new consumer provisions will be applied to such means of payment, such as: The requirement to document information regarding transactions and their dates, providing such information to the customer, termination of payments in the event of failure to supply a product/service on time. In addition, it is proposed to set an overall cap with respect to a single customer with a specific issuer, such that the maximum cumulative amount of digitally-issued unidentified means of payment will be NIS 5,000. In May 2025, the Economic Affairs Committee approved the Ministry of Justice's request to extend by two months the current arrangement under the regulations in their current wording.

At this preliminary stage, it is impossible to assess the effects of the abovementioned amendment on Max's activity.

4.2.2 E-banking

In April 2025, the Banking Supervision Department published a draft for public comment regarding E-banking policy. The draft requires a banking corporation to deliver to another banking corporation substantiated information, which can assist in assessing, identifying and preventing fraud in the other banking corporation. The requirement to deliver such information will apply to all fraud types, whether they are carried out through Ebanking or not, and whether they are instigated against the banking corporation itself or against the banking corporation's customer.

At this stage, given the fact that it is not yet clear which information banking corporations will be required to deliver and which information they will be able to receive, including in what manner such information will be delivered/received, how often, etc., Max is unable to assess the implications of the said draft.

5. Exposure to Market Risks and Management Thereof

In accordance with the Securities Regulations (Periodic and Immediate Reports), 1970, Disclosure on exposure to, and management of, market risks relates to exposures of the Company and its consolidated companies, except for Mivtachim in Israel and an acquirer.

Linkage bases report as of March 31, 2025

Other
non
Credit
card
Israeli
monetary company
in
insurance
GBP Other items Israel company Total

4,985
4,985
-
649
1,088
1,848

86,330
86,330

53 1
41,547
41,675


2,328
2,328

17,852
17,852

6 56
1,425
1,553

13 18


2,624
2,624

2,609
2,609

135 59
194

3,944
3,944

1,528
1,528

16 132 153
301

892 241
1,066
2,199
Directors

5 789
794

11 143 9
164
382
666
of
171,611
Board


-

91
1,208
193
19,280
150,866

Report of the

Linkage bases report as of March 31, 2025 (cont.)

NIS Foreign
currency
Non CPI Other
non
Credit
card
Israeli
insurance
In
NIS
million
linked linked USD EUR GBP Other monetary
items
company
in
Israel
company Total
Liabilities
Loans
and
credit
1,535 6,496 5,840 13,870
Liabilities
for
derivative
instruments
929 929
Payables
and
credit
balances
108 4 571 972 1,655
Payables
for
credit
card
transactions
9,933 9,933
Current
tax
liabilities
1 7 59 67
Liabilities
for
yield-dependent
investment
contracts
12,251 12,251
Liabilities
for
non-yield-dependent
investment
contracts
2,520 2,520
Liabilities
for
insurance
contracts
119,870 119,870
Labilities
for
reinsurance
contracts
62 62
Liabilities
for
employee
benefits,
net
18 26 46 90
Deferred
tax
liability
10 353 363
Lease
liabilities
109 192 470 770
Total
liabilities
1,662 109 14 17,225 143,371 162,380
Total
exposure
(1,434) (94) 14 - 1,195 2,055 7,495 9,231

6. Risk Review for Max

For an extensive description of the effect of the Iron Swords War on Max's risks and how they are managed, see the Iron Swords War chapter at the beginning of Max's Report of the Board of Directors and Management. For an extensive description of Max's risks and their management, see Max's 2024 Financial Statements.

General description of the risks and their management

Max is engaged in a wide range of financial activities that involve the taking of risks, including: credit risk, market risk and liquidity risk. Those risks are accompanied by other risks, such as: operational risks, including information security and cyber risks, compliance risks and prohibition on money laundering, legal risk, strategic risk, reputational risk, ESG risks and model risk embodied in the business activities. Intelligent and in-depth risk management encompassing all areas of Max's activity is part of Max's strategy and a necessary condition for the fulfillment of its long-term goals.

Subsequent to the reporting date, on April 7, 2025, Max was listed as a reporting corporation on the Tel Aviv Stock Exchange and on April 24, 2025, Max completed for the first time a raising of commercial papers (CPs) from institutional investors and from the public. Max's becoming a reporting corporation allows it to diversify its sources of financing by adding the option of raising funds from the public.

For additional information about the risks, see Pillar 3 - Disclosure of Additional Information about Risks, which was posted on Max's website.

Credit risk

In accordance with Directive No. 311 regarding the management of credit risks, the risk is defined as a risk that a borrower or a counterparty of Max will fail to meet its obligations to Max, as they were agreed upon.

Credit risk management

In accordance with Directive No. 311, the objective of the management of credit risks is to maximize the return adjusted to Max's risk appetite, by ensuring that the exposure to credit risk is in line with Max's policy on this topic.

The credit policy

Max operates according to a credit policy, which is approved by the Board of Directors once a year, and which constitutes one of the main pillars through which Max's credit strategy and risk appetite are reflected. The credit risks policy stipulates, among other things, the principles for provision of credit, including guidelines for the marketing of retail and business credit, the methods of control and the management of the credit risks and restrictions on the provision of credit, in order to monitor and mitigate the credit risk in the portfolio in accordance with the risk appetite.

The credit policy serves as a framework for setting procedures for identifying, measuring, monitoring and placing controls on the credit risk, which is derived from Max's risk appetite.

As a leading company in its area of activity, Max developed a professional function that implements an informed and efficient risk management processes in its business activities in the field of credit, in accordance with the customers' needs.

The three lines of defense

  • First line of defense This responsibility of the first line of defense includes identifying, assessing, measuring, monitoring, mitigating, and reporting the risks embodied to the products, activities, processes, and systems for which they are responsible, and for managing a proper control environment in the risk management context. Among other things, the first line of defense checks compliance with internal and regulatory restrictions, monitors economic indicators, checks the powers of each function, and assesses the credit that was provided on a case by case basis.
  • Second line of defense the Credit Control Unit, headed by the Chief Risk Officer, is in charge, among other things, of setting the work methodology and challenging the first line of defense. Its roles include: formulating the risk appetite restrictions, formulating the credit policy, assessing the restrictions set in the policy, applying independent controls regarding the credit risk, including issuing opinions regarding high-amount credit requests, monitoring risk trends and risk centers, and delivering appropriate reports to Max's management and Board of Directors.
  • Third line of defense the internal audit function conducts an independent review and challenges the Company's risk management processes and systems, as well as various credit-related audits in accordance with the work plan.

In addition to Directive No. 311 that was referred to above, Max takes action to implement the relevant directives of the Banking Supervision Department, including Proper Conduct of Banking Business Directive No. 313 regarding the restrictions on the indebtedness of a borrower and a group of borrowers in order to reduce the concentration of risk of borrowers, Proper Conduct of Banking Business Directive No. 312 regarding the restrictions on liability of related parties, aimed at limiting the scope of liability of parties related to the Company and minimize the risks stemming from those transactions, and Proper Conduct of Banking Business Directive No. 450 regarding debt collection proceedings aimed at regulating the actions that should be taken in order to increase fairness and transparency when collecting debts from customers. In addition, Max also takes action and implements the provisions of Proper Conduct of Banking Business Directive No. 311A on consumer credit management.

Max operates in accordance with dedicated rules regarding the marketing and initiation of retail loans. Max has in place scenarios for conversations it initiates with customers, which include: Fair disclosure to the customer in accordance with the Banking Rules (Service to Customer, Fair Disclosure and Delivery of Documents), and they were written in accordance with its code of ethics, the principles for management of the conduct risks, and the guidelines in connection with the marketing of credit to customers, while providing full disclosure to the customer.

Credit risk for credit to private individuals

The credit risk in respect of credit to private individuals arises mainly from the exposure to current transactions involving credit cards and credit products.

Max offers a range of credit products to private individuals, as follows:

  • Non-interest-bearing credit a credit facility for making purchases using credit cards.
  • Interest-bearing credit composed of several products, mainly: Car finance loans ("car loans"), solo loans ("allpurpose loans") and revolving credit. Most of the credit is advanced at variable interest, but CPI-linked credit is also advanced at a fixed interest rate under the car financing activities.

Model-based underwriting

Most of the consumer credit that is advanced by Max, is provided through a model-based underwriting process, which is based on statistical credit scoring models, that include various scoring scales, and an additional score in case of default, in combination with business rules.

The decision regarding the amount of credit and the interest rate set for a customer is based on the model in combination with business rules, that constitute another method for assessing the risk level.

The models are based on internal and external information sources which may indicate negative developments in the customer's financial position, such as: payment default, exceeding credit limits, and warnings from external sources of information.

Max develops and improves the models for new and existing customers on an ongoing basis and as required, and also validates them independently on a periodic basis, based on generally accepted practices, and in accordance with the Bank of Israel's guidance, such that it is possible to estimate the risk level of customers included in the credit portfolio at any given time.

Max has in place a credit underwriting model for new customers, and a separate underwriting model for existing customers:

  • The Application Scoring model (AS) a statistical model, that determines a new customer's risk level; it is used to determine eligibility and credit terms (facility amount and interest rate).
  • The Behavior Scoring model a statistical model, that determines existing customers' risk score, based on the customer's behavior; it is used to manage the credit and make the required adjustments in relation to the credit facility, loans and the interest rate set for borrowers.

Underwriting of credit to private individuals

The process of underwriting credit to private individuals, and the monitoring of changes in an existing customers risk level is mostly carried out using a model-based process, which is based on statistical credit scoring models, as detailed above.

Max has in place control and monitoring processes that routinely monitor the development of the scores assigned to customers in the models and monitors the portfolio's risk profile on an ongoing basis. In addition to its model-based underwriting, Max uses manual underwriting in cases where further checks are required in addition to the score issued based on the model.

Among other things, the credit is managed based on constraints derived from Max's risk appetite and credit policy.

The three main products in the credit portfolio for private customers are:

Solo Loans ("all-purpose loan")

Solo loans are advanced to private customers based on a structured underwriting process in accordance with the customer's level of risk and the restrictions set by Max. These loans are not secured by any collateral of any kind. Review of the existing solo loan portfolio and the flow of new loan applications is carried out on an ongoing basis and monitored using predefined risk indicators, which are adapted periodically to changes in the market and in the characteristics of the borrowers as needed.

Credit advanced to private individuals for the purpose of purchasing vehicles

Credit advanced to private individuals for the purpose of purchasing vehicles based on a structured underwriting process and in accordance with the restrictions placed by Max. All of the said vehicles are pledged in favor of Max. Data about the development of the portfolio and the monitoring of the risk indicators are provided on an ongoing basis. Alongside the risk arising from the repayment capacity of each customer, the car loan activity also entails risks associated with the collateral - operational risks such as inappropriate lien execution, failure to receive an insurance policy with a lien clause in favor of Max, etc., and the risk inherent in the decrease in the value of the collateral (and an increase in exposure).

Revolving credit (hereinafter - "revolving")

Short-term credit which allows private individuals to set up monthly billing, with any amount that exceeds the set billing amount, "revolves" to the next month and bears interest. This product has a risk level that depends, among other things, on the monthly repayment rate out of the outstanding credit balance.

On April 27, 2025, the Bank of Israel published a press release regarding the review of the audit activity in the field of marketing and management of revolving credit cards, after conducting audits with regard to this aspect in some of the entities it regulates. The review details guidelines regarding existing customers receiving the service and customers who sign-up for the service, including a reference to fair disclosure, fairness, proactive marketing, etc. Max takes steps to implement the guidelines.

Max closely and regularly monitors risk indicators and macroeconomic developments, which indicate that despite the prolonged uncertainty arising from the ongoing War and the geopolitical situation, no material deterioration has been observed. However, there is still uncertainty regarding the extent of the expected damage to the economy and the long-term implications of the security situation, and in light of this, Max continues to apply a conservative approach with regard to credit loss provisions.

Marketing of credit to private individuals

In accordance with its strategy, Max operates to expand its private individuals' credit portfolio, while maintaining a high level of diversification. Among other things, Max defines the mix of credit products, the growth rate and the offers made to customers in accordance with internal economic parameters, and developments in macroeconomic indicators.

Max defined a policy and work processes that are suitable for marketing credit to customers, while modifying the offer in accordance with the customer's needs and characteristics. The process of marketing the credit and its approval is implemented in accordance with the principles set out in Max's Code of Ethics, which reflects the core principles adopted by Max: fairness, transparency, customer experience, initiative, partnership and excellence.

The marketing process also includes a strict assessment of the conduct risk while ensuring that the credit matches the customer's needs and maintaining transparency and fairness. This includes, among other things, providing full disclosure regarding all credit products at the time of sale, removing customers from sales lead lists, at their request, etc.

Max maintains ongoing control over the implementation of the policy and the processes set in the various distribution channels. The policy sets qualitative and quantitative principles, according to which credit will be advanced, managed and monitored, in order to improve the credit portfolio, and mitigate the risk embodied in its management. Max monitors alerts and up-to-date information regarding customers in its credit portfolio, as well as risk parameters and economic indicators, in order to monitor changes in the risk profile. Where needed, Max takes action to mitigate the risk, including by reducing credit limits, while making fair disclosure to the customer. Max has set internal limits in connection with the diversification of the various credit products that have different risk levels. Among other things, Max has set limits regarding the credit facility offered to borrowers in accordance with various parameters and thresholds it has put in

place, including in relation to the mix of the risk levels based on internal scoring models and external information. During the Reporting Period, there were no material changes in those characteristics.

Max has set an authorization hierarchy regarding credit decisions and holds periodic discussions - at least once a quarter - on the mix of risk in the portfolio, including monitoring of risk indicators, and reports on compliance with limits to Max's top risk management committee, its Board of Directors' Risk Committee and its Board of Directors.

In recent years, regulation is characterized with pro-consumer regulations, that affect Max's ability to receive repayments from its customers; in recent years, there has also been a deterioration in individuals/private borrowers' repayment capacity. Those changes are reflected in the number of bankruptcy applications, receivership orders applications, receivership orders issued, bankruptcy orders, and discharge orders. Max takes action to achieve optimal and efficient collection of debts in order to reduce the amounts of debts written-off.

Commercial credit

The risk arises from the exposure in respect of different credit products undertaken by the merchants in accordance with their needs. Max offers a range of credit products to business customers, mainly loans with various periods, and facilities for business credit card purchases, alongside autonomous guarantees to merchants aimed at securing rent payments, and an expanding range of products that addresses businesses' working capital, establishment and other needs.

The ongoing War has different effects on different economic sectors. While some sectors achieved growth, the scope of activity of others declined due to the prolonged fighting and uncertainty. In light of this, Max has been mapping the economic sectors in accordance with their level of sensitivity to the effects of the fighting and to the development of macroeconomic risks. Businesses from hypersensitive sectors are monitored frequently, in order to identify on a timely basis a potential deterioration in their condition, such as a deterioration in cash flow and in their ability to repay the debt to Max.

Underwriting commercial credit

This credit is advanced to small and micro merchants and limited liability companies. Max operates based on a tight credit policy that integrates internal restrictions on underwriting and on the management of the credit activity. To date, most of the credit to merchants is advanced to merchants, which use Max as their acquirer. In those cases, funds from acquiring may be used to settle the debt, and this mitigates the credit risk and reduces the rate of losses from such credit. The rate of credit loss provisions in respect of this credit, which is based on historical loss rates, takes this fact into account. Alongside its activities with customers which use its acquiring services, Max also advances credit to customers, which are not involved in its acquiring activities, including, among other things, as part of state-backed funds, and short-term loans for factoring suppliers' procurement, backed by a policy of an external insurance company.

Max continues to apply a conservative approach with regard to credit loss provisions.

Troubled credit

Max has set procedures for identifying troubled credit and for classifying debts as troubled. In accordance with these procedures, Max classifies all of its troubled debts and off-balance sheet credit items as: performing credit and nonperforming credit.

March 31, 2025 March 31, 2024 December 31, 2024
Private Private Private
Commercial individuals Others Total Commercial individuals Others Total Commercial
individuals Others Total
In NIS million Unaudited Unaudited Unaudited
Credit risk with credit
performance rating (1)
On-balance-sheet
credit risk
Off-balance-sheet
1,415 13,890 2,48717,792 1,225 12,428 2,223 15,876 1,309 14,060 2,385 17,754
credit risk 684 26,361 13,94440,989 601 21,976 12,877 35,454 685 25,308 13,678 39,671
Total credit risk in
credit performance
rating 2,099 40,251 16,43158,781 1,826 34,404 15,101 51,330 1,994 39,368 16,063 57,425
Credit risk not in credit
performance rating (2)
Non-troubled 12 435 447 12 376 388 12 453 465
Troubled performing
Troubled non
36 381 417 38 333 371 42 363 405
performing 29 151 180 27 150 177 23 158 181
Total on-balance
sheet credit risk
Off-balance-sheet
77 967 ‐ 1,044 77 859 936 77 974 1,051
credit risk 2 31 33 2 26 28 2 31 33
Total credit risk not
in credit
performance rating 79 998 ‐ 1,077 79 885 964 79 1,005 1,084
Overall credit risk incl.
of the public
2,178 41,249 16,43159,858 1,905 35,289 15,101 52,294 2,073 40,373 16,063 58,509
Additional information
on total non
performing assets:
Non-performing debts 29 151 180 27 150 177 23 158 181
Total non
performing assets
29 151 180 27 150 177 23 158 181

Analysis of credit quality, troubled credit risk and non-performing assets:

(1) Credit risk whose credit rating at the reporting date matches the credit ratings for granting new credit in accordance with Max's policy.

(2) Credit which is not rated "performance" is credit for Max's customers whom, as of the Report Date, Max had decided not to provide with additional credit.

Comments:

A. Credit risk is stated before the effect of credit loss provision and the effect of collateral which is deductible for the purpose of indebtedness of a borrower or group of borrowers.

B. The total amount of debts with payment deferrals of 180 days or more, granted during the War to borrowers who were not in financial difficulties, is negligible.

Changes in non-performing debts for receivables for credit card transactions

For the year ended
For the three-month period ended March 31 December 31, 2024
2025 2024 2024
Private
Private Private
Commercial individualsTotal Commercial
individuals
Total Commercial
individuals Total
In NIS million (Unaudited) (Audited)
Outstanding balance of non-performing
debts as of the beginning of period 28 158 186 27 148 175 27 148 175
Loans classified as non-performing
during the period 7 87 94 10 97 107 34 411 445
Non-performing debts written-off from
the books of accounts (5) (60) (65) (6) (58) (64) (20) (227) (247)
Repaid non-performing debts (1) (34) (35) (4) (37) (41) (18) (174) (192)
Balance of non-performing as of end
of the period 29 151 180 27 150 177 23 158 181

Indicators of analysis of credit quality, expenses and credit loss provisions:

As of March 31, 2025
Commercial Private individuals Total*)
%
Credit quality analysis
Rate of outstanding receivables that are non-accruing for credit card transactions 1.94 1.01 1.10
Rate of outstanding receivables that are non-accruing or 90 days or more in arrears for
credit card transactions 1.94 1.01 1.10
Rate of troubled credit out of receivables for credit card transactions 4.34 3.57 3.64
Rate of credit not in credit performance rating of the balance of receivables for credit
card transactions 5.15 6.49 6.37
Analysis of expenses for credit losses for the Reporting Period
Rate of expenses in respect of credit losses out of the average balance of receivables
for credit card transactions 1.23 1.23
Rate of net write-offs of the average balance of receivables for credit card transactions 1.11 1.33 1.45
Analysis of credit loss provision
Rate of balance of the provision for credit losses of outstanding receivables for credit
card transactions 3.88 2.03 2.20
Rate of balance of provision for credit losses of outstanding non-accruing receivables
for credit card transactions 200.00 200.66 200.56
Rate of the balance of provision for credit losses of outstanding receivables which are
non-accruing or in arrears of 90 days or more for credit card transactions 200.00 200.66 200.56
Rate of net write-offs of the balance of provision for credit losses for receivables for
credit card transactions 27.59 66.01 59.83

* The balance of receivables for credit card transactions does not include other accounts receivable.

As of March 31, 2024
Commercial Private individuals Total
%
Credit quality analysis
Rate of outstanding receivables that are non-accruing for credit card transactions 2.06 1.12 1.21
Rate of outstanding receivables that are non-accruing or 90 days or more in arrears for
credit card transactions
2.06 1.12 1.21
Rate of troubled credit out of receivables for credit card transactions 4.95 3.61 3.73
Rate of credit not in credit performance rating of the balance of receivables for credit
card transactions 5.86 6.42 6.37
Analysis of expenses for credit losses for the Reporting Period
Rate of expenses in respect of credit losses out of the average balance of receivables
for credit card transactions 1.57 1.11 1.15
Rate of net write-offs of the average balance of receivables for credit card transactions 1.57 1.60 1.59
Analysis of credit loss provision
Rate of balance of the provision for credit losses of outstanding receivables for credit
card transactions 4.80 2.18 2.42
Rate of balance of provision for credit losses of outstanding non-accruing receivables
for credit card transactions
233.33 194.67 200.56
Rate of the balance of provision for credit losses of outstanding receivables which are
non-accruing or in arrears of 90 days or more for credit card transactions 233.33 194.67 200.56
Rate of net write-offs of the balance of provision for credit losses for receivables for
credit card transactions 31.75 71.23 64.23

* The balance of receivables for credit card transactions does not include other accounts receivable.

As of December 31, 2024
Commercial Private
individuals
Total*)
%
Credit quality analysis
Rate of outstanding receivables that are non-accruing for credit card transactions 1.65 1.05 1.10
Rate of outstanding receivables that are non-accruing or 90 days or more in arrears for
credit card transactions 1.65 1.05 1.10
Rate of troubled credit out of receivables for credit card transactions 4.67 3.45 3.56
Rate of credit not in credit performance rating of the balance of receivables for credit
card transactions 5.54 6.46 6.38
Analysis of expenses for credit losses for the Reporting Period
Rate of expenses in respect of credit losses out of the average balance of receivables
for credit card transactions 1.27 1.43 1.42
Rate of net write-offs of the average balance of receivables for credit card transactions 1.35 1.44 1.43
Analysis of credit loss provision
Rate of balance of the provision for credit losses of outstanding receivables for credit
card transactions 4.46 2.04 2.24
Rate of balance of provision for credit losses of outstanding non-accruing receivables
for credit card transactions 269.57 194.30 203.87
Rate of the balance of provision for credit losses of outstanding receivables which are
non-accruing or in arrears of 90 days or more for credit card transactions 269.57 194.30 203.87
Rate of net write-offs of the balance of provision for credit losses for receivables for
credit card transactions 29.03 65.15 59.08

* The balance of receivables for credit card transactions does not include other accounts receivable.

Credit Exposure to Foreign Financial Institutions

Max has an immaterial exposure involving the international organizations Visa and Mastercard in respect of the balance of transactions executed by tourists in Israel, net of the balance of transactions executed by Israelis abroad, in respect of which Max has not yet been credited by the international organizations. In the first quarter of 2025, there was no material change in Max's exposure to foreign financial institutions.

For further details regarding the credit risk, see Pillar 3 - Disclosure of Additional Information about Risks, which was posted on Max's website.

Market risks

Proper Conduct of Banking Business Directive 339, Management or Market Risks, defines market risk as the risk of loss in on-balance sheet and off-balance sheet positions as a result of a change in the fair value of a financial instrument due to change in market conditions (changes in price levels in various markets, interest rates and foreign exchange rates, inflation rates, prices of shares and commodities).

Max has a policy for the management of market risks, which is approved by Max's management and Board of Directors. The policy paper includes a reference to the risk appetite limits, and the hedging processes in respect of the different exposures and is validated from time to time. Furthermore, Max continuously monitors all financial risks, exposure levels, results of sensitivity analyses and present and expected material changes, including global and domestic macroeconomic trends and their potential effect on Max and the Israeli economy. These topics are discussed in a Financial Risk Management Forum headed by the CEO.

Exposure to interest rate risk

Proper Conduct of Banking Business Directive No. 333 regarding management of interest rate risk defines the interest rate risk as the risk to earnings or capital arising from fluctuating interest rates. Changes in interest rates affect Max's income by changing its net interest revenue (including changes in non-interest revenue/expenses). Changes in interest rates also affect the value of Max's assets, liabilities and off-balance sheet instruments, since the present value of

future cash flows (and in some cases, the cash flows themselves) changes when interest rates change.

Max's exposure to changes in interest rates arises from a number of sources:

▪ Repricing risk - arises from timing differences in repayment periods (at fixed interest) and the repricing dates (at variable interest) of Max's assets, liabilities and off-balance sheet positions. Discrepancies in repricing dates may expose the income and the economic value to unexpected fluctuations due to changes in the interest rates.

Changes in interest rates may cause an increase in prices of sources, and an erosion in profitability.

  • Basis risk a risk arising from imperfect correlation between interest rate changes in different financial markets, or different instruments with similar repricing characteristics. Alongside Max's interest-bearing credit assets, most of which bear variable interest (the Prime interest spread), Max raises liabilities in the form of funding sources with a different basis rate.
  • Fair value exposure Max's assets include balances that do not bear interest and fixed interest balances. When interest rates are changed, an exposure may arise that will lead to a decrease in Max's fair value. The exposure even increases if the average duration of the financial assets vary from that of the financial liabilities.
  • Yield curve risk a risk in which Max's income will be adversely affected by a parallel shift of the yield curve or by a change in its shape.

Basis risk management

The assessment of the exposure to the basis risk is carried out by analyzing the effect of the change in interest rates on the fair value and on net interest revenue. The risk arises from the exposure to future changes in interest rates, their potential effect on the value of assets and liabilities in accordance with the economic value approach, and their effect on income in accordance with the profits approach. The exposure arises, among other things, from the difference between the repayment dates and interest calculation dates of the assets and liabilities in each of the linkage bases. The mitigation of the interest rate risk also includes an assessment of the differences between the assets and the liabilities in accordance with the linkage bases, where most of Max's exposure lies in the shekel linkage base.

Max has put in place exposure monitoring indicators, upon the materialization of any of which courses of action will be set in order to mitigate the risk; among other things, and where needed, Max will use hedging instruments, as approved by Max's management and Board of Directors.

Derivative financial instruments

Generally, it is Max's policy to use derivative financial instruments for economic hedges only.

Following are the fair value data of financial instruments and the effect of changes in interest rates on the fair value:

  1. On-balance sheet balance, net and fair value of the financial instruments of Max and its consolidated companies, except for non-monetary items:
As of March 31, 2025
NIS Foreign currency *
In NIS million Non-linked CPI-linked
USD
Other Total
On-balance sheet balance, net 1,167 392 75 49 1,683
Financial assets 16,180 1,908 165 63 18,316
Financial liabilities 15,041 1,521 90 14 16,666
Net fair value of financial instruments 1,139 387 75 49 1,650
As of March 31, 2024
NIS
Foreign currency *
In NIS million Non-linked CPI-linked
USD
Other Total
On-balance sheet balance, net - - - - -
Financial assets 15,828 359 165 41 16,393
Financial liabilities 14,557 243 73 5 14,878
Net fair value of financial instruments 1,271 116 92 36 1,515
In NIS million As of December 31, 2024
NIS Foreign currency *
Non-linked CPI-linked
USD
Other Total
On-balance sheet balance, net 1,338 191 20 35 1,584
Financial assets 16,659 1,518 71 43 18,291
Financial liabilities 15,355 1,325 51 8 16,739
Net fair value of financial instruments 1,304 193 20 35 1,552

* Including foreign-currency linked NIS.

  1. Effect of hypothetical changes in interest rates on the net fair value of Max's financial instruments, excluding nonmonetary items:
In NIS million As of March 31, 2025
NIS Foreign currency **
Non-linked CPI-linked USD Other Total
Simultaneous changes
Concurrent increase of 1% 7 (14) * * (7)
Simultaneous decrease of 1% (7) 14 * * 7
Non-simultaneous changes
Steepening 3 (5) * * (2)
Flattening (3) 1 * * (2)
Short-term interest rate increase (4) (8) * * (12)
Short-term interest rate decrease 4 8 * * 12
As of March 31, 2024
NIS Foreign currency **
In NIS million Non-linked CPI-linked USD Other Total
Simultaneous changes
Concurrent increase of 1% 8 1 * * 9
Simultaneous decrease of 1% (8) (1) * * (9)
Non-simultaneous changes
Steepening 4 * * * 4
Flattening (4) * * * (4)
Short-term interest rate increase (4) * * * (4)
Short-term interest rate decrease 4 * * * 4
As of December 31, 2024
NIS Foreign currency **
In NIS million Non-linked CPI-linked USD Other Total
Simultaneous changes
Concurrent increase of 1% 7 (7) * *
Simultaneous decrease of 1% (7) 7 * *
Non-simultaneous changes
Steepening 3 1 * * 4
Flattening (3) (2) * * (5)
Short-term interest rate increase (3) (5) * * (8)
Short-term interest rate decrease 3 5 * * 8

* Including foreign-currency linked NIS.

  1. Effect of scenarios of interest rate changes on net interest revenue and noninterest finance revenues:
As of March 31, 2025
Interest
In NIS million revenue Total
Simultaneous changes
Concurrent increase of 1% 37 37
Simultaneous decrease of 1% (37) (37)
As of March 31, 2024
Interest
In NIS million revenue Total
Simultaneous changes
Concurrent increase of 1% 39 39
Simultaneous decrease of 1% (39) (39)
As of December 31, 2024
Interest
In NIS million revenue Total
Simultaneous changes
Concurrent increase of 1% 38 38
Simultaneous decrease of 1% (38) (38)

Foreign exchange rate risk

The exposure to the foreign exchange rate risk is reflected in a loss as a result of changes in exchange rates or the consumer price index as part of Max's routine business activities. Max's exposure to the foreign exchange rate risk arises from currency exposure as a result of the effect of changes in exchange rate on foreign-currency denominated assets and liabilities in Max's balance sheets, mainly the USD and the EUR. The currency exposure is a by-product of Max's routine business activities; it does not involve a deliberate exposure by Max in order to increase income.

Most of Max's exposure to changes in foreign exchange rates arises from its activities, i.e., acquiring and issuance, in which an international organization is involved (Visa or Mastercard). Since Max has business activities linked to foreign currencies, changes in foreign exchange rates expose it to losses due to exchange rate differences.

Max's foreign exchange rate risk management mainly focuses on mitigating and minimizing the general exposure, and also to sub-exposures arising from cash flow activities and the accounting exposure.

Management of foreign exchange rate risk

Max defined a maximum exposure limit for foreign currency balances after hedging actions. The hedging of the exposure is carried out for each exposure type in accordance with Max's policy through, among other things, selling and buying of foreign currency and using financial derivatives, while maintaining the limit set and acting in accordance with the decision of the management and the Board of Directors.

Max has put in place monitoring indicators for each exposure type, upon the materialization of any of which courses of action will be set in order to mitigate the risk.

CPI risk

Max's exposure to the risk in connection with the CPI is reflected in a loss it may incur as a result of changes therein. Max has an exposure arising from CPI-linked activities, mainly due to interest-bearing credit linked to the Consumer Price Index.

CPI risk management

Max defined a maximum exposure limit to the CPI after hedging actions. The hedging of the exposure in accordance with Max's policy by, among other things, taking CPI-linked financing sources and by using financial derivatives, while maintaining the limit set and acting in accordance with the decision of the management and the Board of Directors.

Liquidity and financial risk

In accordance with Proper Conduct of Banking Business Directive No. 342 regarding liquidity risk management, the liquidity risk is defined as a risk to Max's income and stability stemming from its inability to meet its liquidity needs.

Max has a number of activities that affect its liquidity:

  • Cash flows from core activities, i.e., issuance, acquiring and credit activities.
  • Outflows in respect of use of liquidity sources, including: Repayment of and interest on bonds, and Max's operating activities.
  • Timing differences between the inflows arising from payments from customers, and the outflows from amounts credited to merchants in respect of the acquiring activities.
  • Changes in Max's cash flows arising from the behavior of Max's customers or from a significant change in other players in the financial and non-financial system.

Management of liquidity and financial risk

Among other things, Max mitigates the liquidity risk using a liquidity model that takes into account all of Max's sources and uses derived from its current and anticipated operating activities, which affect Max's cash flows. The liquidity model calculates the expected liquidity ratio; its aim is to issue an alert regarding situations where liquidity pressures may be detected. The mitigation of Max's liquidity risk takes into consideration the liquidity needs of all of the subsidiaries.

As part of its liquidity risk policy, Max defined a minimum liquidity ratio limit and performance indicators in the normal course of business and under various scenarios, that were approved by the management and Board of Directors. In addition, Max has set a methodology that assists the identification and management of a liquidity crisis in order to ensure Max's ability to meet the challenges that arise from its operating activities, and which may arise due to pressures in financial markets.

As part of its ongoing assets and liabilities management, Max uses diverse funding sources, in order to diversify the risk.

On April 7, 2025, Max was listed as a reporting corporation on the Tel Aviv Stock Exchange and on April 24, 2025, Max completed for the first time a raising of commercial papers (CPs) from institutional investors and from the public. Max's becoming a reporting corporation allows it to diversify its sources of financing by adding the option of raising funds from the public. Max's sources of financing include: Equity, banking sources, including holding secured credit facilities with several banks, which are utilized in accordance with Max's needs, which change from time to time, and raising liquid and illiquid securities through various financial instruments.

On July 1, 2021, a directive entered into effect regarding a daily acquiring arrangement, by virtue of the Israel Competition Authority's decision to exempt, subject to conditions, the interchange acquiring arrangement between the credit card companies. As from that date, transfers of funds between an issuer and an acquirer (in respect of singlepayment transactions and immediate or deferred billing transactions) are carried out on a daily basis. Consequently, there was a decrease in Max's funding needs, due to a decrease in the average utilization of the credit facilities compared with periods prior to the date on which the arrangement came into effect. The development of this trend depends on the conditions in the acquiring market.

In the Reporting Period, Max fulfilled its obligations and met all the conditions in connection with the financing agreements to which it is a party. Max has a forum for the management of financial risks, which is headed by its CEO; Max's CFO, Chief Risk Officer and Chief Internal Auditor attend the forum's meetings. Among other things, the forum discusses exposures and hedging actions. In November 2024, the rating agency Midroog Ltd. reiterated Max's issuer rating at Aa3.il (rating outlook: stable), the rating of Max's Subordinated Notes (Series D) at A1.il (hyb) (rating outlook: stable) and the rating of Commercial Papers at P-1.il.

In December 2024, the rating agency Midroog Ltd. assigned a P-1.il rating for Commercial Paper raised by Max through an expansion of Commercial Papers (Series 2). In April 2025, the rating agency Midroog Ltd. assigned a P-1.il rating to liquid Commercial Papers (Series 5), issued to the public on April 24, 2025.

Max also monitors the effect of macroeconomic conditions, and if the War will continue and/or expand and/or if the State of Israel's credit rating will be downgraded again, the supply of sources of financing in the economy may be smaller and Max's exposure to the liquidity risk will increase. The Company believes that such deterioration scenarios may affect the cost of the sources available to Max, but it expects that it will still have sufficient sources of financing to maintain its business activities.

Operational risk

Proper Conduct of Banking Business Directive No. 350 regarding operational risks defines an operational risk as "the risk of a loss as a result of the inadequacy or failure of internal processes, personnel, and systems, or as a result of external events. This definition includes legal risk but does not include strategic risk and reputational risk". There are situations where other risks materialize, such as: credit risk, compliance risk, and reputational risk are caused as a result of an operational failure.

Max is exposed to operational risks as part of its activities, such as:

  • The issuance activity as part of its issuance activity, Max is exposed to fraudulent transactions, both in Israel and abroad, involving the credit cards it issues. In recent years, digital transformation processes have accelerated and the adoption of new technologies has become rapid and widespread, both among customers and among the companies, as reflected in new products and services. These changes have led to an increase in cyber threats, financial crime, and digital fraud. Max invests and will continue to invest considerable resources in strengthening its identification, monitoring and control systems; those resources are also invested in advanced technologies in order to deal with the exposure to risks in an optimal manner.
  • The acquiring activity as part of the acquiring activity, Max provides payment spreading and factoring services. The exposure in respect of these services arises from the risk that a merchant will not supply the goods it had undertaken to supply, and which may lead customers to complain about "failure to deliver". The scope and period of exposure was derived from the type of service provided by the merchant in accordance with the product supply date.

In addition, operational risks are naturally present in all of Max's processes, and arise, among other things, from actions carried out by Max's employees across the various units, from the use of various technologies and various IT systems.

Operational risk management

Operational risk management at Max complies with Proper Conduct of Banking Business Directives, which determine, among other things, basic risk management principles. Risk management at Max is an ongoing process of identifying and assessing risks, ongoing measurement of the exposures and capital requirements to cover these risks and reporting to management and the Board of Directors.

Following are the key principles in operational risk management:

  • The three lines of defense The first line of defense is the business units that assume the risk, which is charged with formulating the internal controls to reduce exposure and minimizing the probability of risk materializing and the damage arising its materialization. The second line of defense is operational risk management, headed by the Chief Risk Officer, who is an independent entity which outlines the policy, the risk management work framework, and control - as described below. The third line of defense is the internal audit, which performs independent audits.
  • Operational risk policy Max has an operational risk policy, which is validated and approved by the management and Board of Directors once a year. The policy includes corporate governance for risk management, the risk management framework, and risk appetite limitations.
  • Operational risks map Max maintains an operational risks map, which covers its key processes, and is validated from time to time together with the business units. The risk map includes assessment of the inherent risk, assessment of the control, and assessment of the residual risk. The operational risk map serves as a support tool for business decision making and assessment of the exposure to operational risk.
  • Risk identification, measurement, and assessment methodology Max has uniform methodology for identifying and assessing the operational risks inherent in its activities. The identification methodology uses various tools and includes quantitative and qualitative risk assessment and assessment of the effectiveness of the controls over the risks.
  • Operating loss and near loss events Max has a regulated process for reporting operating loss and near-loss events, and a process for drawing conclusions and learning from these events. Collection of data on loss events supports, among other things, the process for assessing operating risk exposure.
  • New products Max has an orderly risk management process for new products including new systems, activities and processes. Under this process, a mapping of potential risks is carried out in all of the organization's units and accordingly effective risk mitigation and control plans are defined before the launch of new products and services or when they undergo changes.

For further details regarding the operational risk, see Disclosure of Additional Information about Risks, which was posted on Max's website.

Other risks

Information security and cyber risk

According to Proper Conduct of Banking Business Directive No. 361, Cyber Defense Management, the cyber risk is defined as the potential for damage resulting from an occurrence of a cyber incident, taking into account its probability and its severity of its impact. A cyber incident is an event during which the Company's IT and/or computer-embedded systems and infrastructures are attacked by, or on behalf of, opponents (whether external or internal to Max), and such attack may result in the materialization of the cyber risk.

In its capacity as a financial organization, Max is an attractive target for various attackers. The computer systems and communication networks that serve Max's customers are a target for cyber-attacks, the introduction of malwares, malicious code, phishing attacks, and other exposures aimed to damage Max's services, steal information or damage its database.

Max's business activities rely - to a large extent - on technology-based systems. Therefore, the availability of the systems, the reliability of the data, and maintaining the confidentiality of the data are essential for an orderly business activity. Furthermore, Max views business and customer information stored on its systems and on its suppliers' systems as a key asset and invests many efforts and resources in implementing advanced information security control and defense mechanisms and processes.

Max's information security and cyber security strategy paper defines its approach and objectives regarding information security and cyber security in accordance with Max's business strategy. The paper aims to constitute a framework for the information security and cyber security policy and work procedures in this field, which define the management and implementation principles, areas of responsibility, the relevant officers and their powers, and the operations and technologies used by Max. As part of the preparations it makes to deal with the various cyber threats, Max has in place and leads internal and external processes to mitigate the cyber threats posed against it and its customers. As part of the above, cyber security risks are mitigated through a number of security and control cycles, on several levels, in order to mitigate the potential exposures in respect of this threat.

A hybrid work routine, which combines remote work with on-site work, transferring business systems to cloud infrastructure, and the growing use of AI capabilities triggered a change in Max's exposure to cyber risks. Max adapted its defenses and controls against those risks and took steps to implement additional controls in order to enhance its defenses as part of the hybrid work environment.

Since the beginning of the War, there has been an increase in the number of cyber attacks taking place in Israel, and the number of anti-Israeli parties taking part in the attacks has been on the rise.

The attacks are mainly various DDoS attacks; there has also been a sharp rise in the number of malicious links sent by email and SMS messages, phishing messages, accessing unprotected private cameras, taking over social media accounts and distributing malicious software.

In addition, during the War there has been a high volume of psychological warfare and disinformation in the cyberspace, fake news regarding cyber attacks and in general, all aimed to generate fear among the Israeli public.

To date, no attacks have been identified, which penetrated Max's network. However, in view of the above, Max is preparing for potential attacks by tightening and strengthening its controls in this field and works to raise awareness among its employees.

In November 2024, the Banking Supervision Department published Proper Conduct of Banking Business Directive No. 364 - "Management of Information Technology Risks, Information Security and Cyber Security", which supersedes 3 existing Proper Conduct of Banking Business directives (Proper Conduct of Banking Business Directive No. 357 - "Information Technology Management", Proper Conduct of Banking Business Directive No. 361 - "Cyber Defense Management" and Proper Conduct of Banking Business Directive No. 363 - "Supply Chain Cyber Risk Management"). Max is working towards applying the directive at its effective date - April 2026.

Strategic Risk

A strategic risk is the risk of adversely affecting Max's income, capital, reputation or position as a result of erroneous business decisions, inappropriate implementation of decisions or lack of response to industry-specific, economic, regulatory and technological changes.

Strategic risks may be divided into 3 types:

  • * External environment risks arising from changes in the political, economic and social environment.
  • * Competition environment risks arising from changes in the competition environment in which Max operates.

* Internal environment - risks arising from decisions, processes or actions Max has taken or avoided taking.

Max currently faces significant challenges in all areas of activity, multiple threats in its core businesses alongside opportunities and dealing with material regulatory changes.

Strategic risk management in The Company is based on continuously assessing its strategy, including, among other things, the following activities:

  • * Formulating a long-term strategic plan, that includes a review and assessment of various events in the work environment (regulation, competition, technology, etc.), and assessment of the anticipated changes with respect to Max's each and every line of business.
  • * Regular discussions by Max's management and Board of Directors, as part of which those changes are presented, and the need to revise the strategy is considered.
  • * The Risk Management Department challenges the assessments of the strategic trends as identified by The Company on a regular basis; it also raises topics which are relevant to the strategic risk where necessary.

Regulatory risk

Regulatory risk is the risk of loss due to the effect of future expected regulation, including legislation and/or directives issued by various regulators. Max is exposed to a regulatory risk with respect to all of its areas of activity.

The business environment in which Max operates is a dynamic environment, on which regulators and legislators currently focus. These regulatory changes were designed, among other things, to encourage competition in the field by reducing entry barriers and cutting costs to the customers, and protecting customers in the context of fair disclosure, etc. This regulatory framework mostly tightens the restrictions on activity in the industry and sometimes leads to a regulatory mismatch between Max and its competitors. However, a number of expected regulatory changes are expected to serve as a source of new business opportunities.

The management of the regulatory risk is carried out by regularly identifying new regulatory initiatives and referring them to the relevant function in Max and continuously reporting them to Max's management.

Upon its listing as a reporting corporation, Max is regulated by the Israel Securities Authority.

For more information regarding the new regulatory provisions relevant to Max's activities, see the corporate governance report, further details and appendices below.

Compliance risk

Compliance risk is the risk of a legal or regulatory sanction being imposed, and/or a material financial loss and/or a reputational damage incurred by Max as a result of failing to comply with the laws and regulations. According to Proper Conduct of Banking Business Directive No. 308 on compliance, Max is required to mitigate all compliance risks arising from all the laws, regulations, guidance and circulars applicable to its activities. The management of the compliance risk is an integral part of Max's business activities and does not fall exclusively within the remit of the compliance function. The lines of business bear significant responsibility to the issue of compliance and play an active role in the management and mitigation of Max's exposure to compliance risks.

Max's compliance function operates bearing in mind the unique challenges Max faces on several levels in order to mitigate compliance risks. This is done while continuously assessing the evolving risk picture and applying a risk-based approach in the face of the state of emergency while integrating and implementing the various regulatory provisions.

The compliance function works continuously to integrate and implement the directives issued by the various regulators, adapting them to Max's activity in coordination with the business units.

Money laundering and financing of terrorism risk

The money laundering and/or financing of terrorism risk is the risk that the organization and its employees' fail to comply with the provisions of the law and regulation and the work processes for the implementation of the provisions at Max and consequently the imposition of a sanction and/or financial sanction and criminal liability on the corporation and its officers and adverse effect on Max's reputation.

Max adapts the work processes and controls to new typologies and regulatory provisions regarding the prohibition of money laundering and financing of terrorism.

Under these processes and in accordance with regulatory provisions and the requirements of international organizations, Max acted to validate and strengthen the dedicated processes associated with the fulfillment of Max's obligations regarding international sanctions, which have intensified since the outbreak of the War.

Max continues to adapt its internal monitoring, control and prevention processes in accordance with the risk management assessment and the potential of evolvement of various risks with an emphasis on countries at increased risk and/or high-risk sectors. Reports are delivered regularly to regulators.

Legal risk

The risk arising from an activity of Max regarding which there is a concern that it is not in line with legal provisions (whether primary or secondary legislation), directives and guidance issued by competent authorities, regulation, or case law, a risk arising from legal proceedings conducted against Max, and the risk arising from a concern that Max will breach contractual obligations. Legal risk is also defined as a deficient legal opinion, including drawing up agreements that do not adequately protect Max's rights, or failure to give appropriate guidance due to changes in legislation, regulatory directives, case law, or Max's contractual obligations.

Max's risk management approach was that the management of the legal risk is an integral part of the business environment. Consequently, decisions regarding the legal policy are made jointly by the business functions and by the legal counsels.

Max has a legal risk officer, whose purview involves mitigating Max's legal risk while reaching optimal correlation between Max's activities and the legal risks, such that the decision making will correspond to Max's risk appetite.

Legal counseling is provided to Max by its Legal Counsel Department in collaboration with the external attorneys Max works with.

Reputational risk

Reputational risk is the potential that negative publications, market rumors, or the public perception or social protests regarding the operating methods of Max and its employees, will have an adverse effect on its reputation, and lead to a decline in its customer base, or result in high legal costs, or a decrease in revenue. The reputational risk is a natural part of Max's activities and is a company-wide risk. All of Max's products, activities, processes, and systems, as well as Max's collaborations with other companies and entities, embody a potential risk, whether as part of its business activities or as part of its administrative-internal activities, whether done maliciously or in good faith.

The management of the risk by Max is composed, first and foremost, of a process for identifying reputational exposures (any action which may be associated with the brand and lead to negative media coverage or discourse), which is addressed using the New Product Procedure. Monitoring and response are carried out continuously.

Macroeconomic risk

Macroeconomic risk is the risk that the income and capital of Max may be adversely affected by a deterioration in the macroeconomic environment in Israel and across the world. Max's business strategy and capital planning include assumptions, that are derived, among other things, from the macroeconomic environment, and Max assesses and evaluates the effect of the changes in the macroeconomic environment on its business results and capital planning.

The high interest rate environment is onerous for consumers and merchants and may affect the credit risk. Max monitors trends in the development of macroeconomic risk against the backdrop of geopolitical uncertainty, which arises, among other things, from the economic implications of the Iron Swords War and the effect of the downgrading of the State of Israel's rating. Max monitors and mitigates this risk continuously, and at this stage there is no material increase in the materialization of the potential risk.

On April 3, 2025, the President of the United States announced a new tariff plan on goods imported to the United States from various countries. Those countries include China, the European Union, the UK, Israel and others; under the plan, a 17% tariff will be imposed on exports from Israel to the United States. Max assesses the plan's effect on its business customers, both direct effects as a result of trade activities with the US and indirect effects of the tariff plan; Max continues to monitor potential developments and effects.

Max is assessing its ability to withstand adverse developments in the macroeconomic environment using systemic stress scenarios. Furthermore, Max continuously monitors various risk indicators, including macroeconomic indicators, and material changes in those indicators are discussed by the Financial Risk Management Forum, which is chaired by its Enterprise Risk Management Committee, which is chaired by its CEO and Board of Directors' Risk Committee.

Environmental and climate risks (ESG)

Environmental risk is the risk of loss resulting of non-compliance with environmental protection directives and enforcement thereof. In recent years, the definition of environmental risk has expanded, and currently also includes the organization's effect on the environment even if it is not directly associated with a financial loss. Furthermore, the

risk is currently viewed as a global risk arising from the potential adverse effects of environmental changes, including on people, ecological systems, and economic and financial activities. Environmental risks arise not only due the pollution of air, water and land, but also due to damage to economic and social infrastructures, mainly due to climate change.

The climate risk is an evolving risk arising, among other things, from the impact of the materialization of environmental risks and from regulatory developments, developments in the business environment, and technological developments relating to the adaptation to climate change.

Max's management decided to implement environmental responsibility values and adapt its activities in order to protect the environment.

As from 2009, Max has ISO 14001:2015 certification and is assessed once a year by the IQC Institute of Quality & Control for compliance with the standard's requirements; inter alia, the environmental risk survey is revised and improved. As part of its implementation of the standard's provisions, Max takes action to increase awareness among its employees.

At the beginning of July 2024, the Company published an ESG report for 2022-2023, which summarizes and reflects the main activities of the Company, which impact the environment, society and corporate governance, out of a deep commitment and a sense of responsibility to the society and environment in Israel. Max opted to publish the report in view of the great importance it places on sharing with The Company's customers, employees and other stakeholders its actions in the above areas. The Company is preparing to implement Proper Conduct of Banking Business Directive 345 - principles for the effective management of climate-related financial risks.

Model risk

Model risk is the exposure to loss or to damage to Max's reputation, due to business decisions based on erroneous or biased model results, or on excessively broad interpretation of the model results. This risk may arise, among other things, due incompatibility of the model with the business reality, usability that is not in line with the designation, and errors in calculations and data when applying the model.

The principles for model risk management are defined in Max's policy, which outlines independent validation processes, corporate governance, authorization hierarchy, and risk management processes. The use of models in decision-making processes has been growing in recent years, and accordingly the model risk management system at the Company is compatible with this direction as appropriate and required. The Company changes the monitoring level and frequency in accordance with the level of domestic and global uncertainty, in order to mitigate and minimize the model risk.

In August 2024, the Banking Supervision Department published Proper Conduct of Banking Business Directive No. 369 "Model Risk Management". Max is working to implement the directive on its effective date - August 2025.

7. Disclosure regarding Financial Reporting of the Corporation

7.1. Reporting Critical Accounting Estimates

For details on the use of estimates and judgments in the preparation of financial statements, see Note 2(B) to the Financial Statements.

7.2. Contingent Liabilities

The independent auditors' report to the shareholders of the Company includes an emphasis of matter paragraph regarding that which is stated in Note 9 to the Financial Statements regarding exposure to contingent liabilities.

7.3. Internal Control over Financial Reporting and Disclosure

7.3.1.Securities Regulations

In December 2009, the Securities Regulations (Periodic and Immediate Reports (Amendment No. 3), 2009 were published, which deal with the corporation's internal control over financial reporting and disclosure function; their aim is to improve the quality of financial reporting and disclosure in reporting corporations.

An amendment of July 7, 2011 prescribes that a corporation that consolidates a banking corporation or an institutional entity or carries out proportionate consolidation of a banking corporation or an institutional entity, may opt to implement - only with regard to the internal control in that banking corporation or institutional entity - the format of assessing the effectiveness of internal control prescribed in the other laws applicable thereto in that respect, if such a format is in place regarding the quarterly report.

Accordingly, in addition to the officers' statements and the report on the effectiveness of internal control provided in the quarterly report, disclosure and officers' statements are attached in connection with the internal control in the consolidated institutional entities to which the Commissioner's Directives apply.

In addition to officers' statements regarding internal control in the consolidated credit card company, which is subject to the directives of the Banking Supervision Department regarding the assessment of the effectiveness of internal control over financial reporting.

7.3.2 Commissioner's Directives regarding Internal Control over Financial Reporting and Disclosure

In recent years, the Commissioner published a number of circulars (hereinafter - the "Commissioner's Circulars"), which are designed to implement the requirements of Section 302 and Section 404 of the SOX Act in insurance companies, in management companies of pension and provident funds, and in pension and provident funds (hereinafter - the "Institutional Entities").

Accordingly, Clal Insurance and the consolidated institutional entities included the information in accordance with the provisions of the law and the reporting provisions on the dates as set in those directives.

7.3.3 Section 302 and 404 of the SOX Act - Management's Responsibility for Internal Control over Financial Reporting and Disclosure

According to the Commissioner's circulars, which are based on Section 302 and Section 404 of the SOX Act, and as detailed in previous Reports of the Board of Directors of Clal Insurance, Clal Insurance has worked continuously to implement the required procedure in accordance with the said provisions, which includes an assessment of the work processes and the internal controls being implemented, in accordance with the stages and the dates set in the circulars. As part of this process, Clal Insurance adopted the internal control model of the Committee of Sponsoring Organizations of the Treadway Commission (COSO) - the Committee of Sponsoring Organization of the Treadway Commission - which is a generally accepted framework for assessment of internal controls.

The management of Clal Insurance (the institutional entity), in collaboration with its CEO, Deputy CEO and Head of the Finance Division, have evaluated the effectiveness of Clal Insurance's disclosure controls and procedures as of the end of the Reporting Period. Based on this assessment, the CEO, Deputy CEO and Head of the Finance Division of Clal Insurance concluded that, as of the end of this period, the controls and procedures as to Clal Insurance's disclosure are sufficiently effective for recording, processing, summarizing, and reporting the information that Clal Insurance is required to disclose in its quarterly report in accordance with the provisions of the law and the reporting provisions set by the Commissioner, and on the date set out in these provisions.

During the quarter ending March 31, 2025, no changes took place in the internal control over financial reporting of the Group's institutional entity that had a material effect, or is expected to have a material effect, on the institutional entity's internal control over financial reporting.

Internal control changes

The Company's first-time application date of IFRS 17 (hereinafter - "IFRS 17" or the "Standard") regarding insurance contracts, which superseded IFRS 4 - Insurance Contracts - was January 1, 2025. In addition, on the abovementioned date the Company applies for the first time IFRS 9, Financial Instruments (hereinafter - "IFRS 9"), which supersedes IAS 39, Financial Instruments (hereinafter - "IAS 39") (see also Note 3 – Significant Accounting Policies).

The application of the new provisions involved lengthy and complex preparations, which included, among other things, revising accounting policies, improving models and defining new models, creating databases and interfaces, integrating a selected technological application, etc.

Following the first-time application of the Commissioner's Directives, in the first quarter of 2025 there was a material change in the process of measuring liabilities and assets for insurance contracts, which are accounted for under IFRS 17, and a change in the process of classifying and measuring financial instruments in the Company, which are accounted for under IFRS 9.

In order to prepare the data of liabilities and assets for insurance contracts and financial instrument data (hereinafter - "These Data") and for the purpose of assessing the effectiveness of the controls and procedures regarding their disclosure for the first quarter, the Company made preparations in accordance with the roadmap set by the Commissioner, to map the control environment associated with the work processes of These Data. As part of the preparations, the work processes associated with These Data were assessed, and the map of controls and risks was revised. Most of the new and revised controls, especially those associated with data integrity, analysis and reasonableness of results, had already been integrated under the preparation of the Financial Statements as of December 31, 2024 . Additional controls, including those relating to the new disclosures required in financial reporting, were integrated under the preparation of the Financial Statements as of March 31, 2025.

The Company continues to develop the required reports and to improve and develop the process of preparing the data of liabilities and assets for insurance contracts and financial instrument data, including the control and risk map.

Officers' Statements on the Effectiveness of Internal Control over Financial Reporting and Disclosure, in relation to the relevant processes, in accordance with the Commissioner's Circulars, are attached to the report.

7.3.4 Management's Responsibility for Internal Control over Financial Reporting (SOX Act 404)

The Banking Supervision Department's directives impose the requirements of Sections 302 and 404 of the SOX Act on credit card companies.

These sections, set by the SEC and Public Company Accounting Oversight Board, have established provisions with regard to the abovementioned sections, on management's responsibility for instating and maintaining disclosure controls and procedures and for exercising internal control over financial reporting and the opinion of the independent auditors on the audit of internal control over financial reporting.

Among other things, the Banking Supervision Department's directives prescribe that banking corporations shall apply the provisions of Sections 302 and 404 and the SEC directives issued thereunder. In addition, adequate internal control requires an auditing function that follows a predefined, recognized framework, and the model of COSO (Committee of Sponsoring Organizations of the Treadway Commission) meets these requirements and can be used to evaluate the internal controls.

Max It Finance Ltd. (hereinafter - "Max") implements the provision in accordance with the Banking Supervision Department's directives as stated above.

7.3.5.Evaluation of disclosure controls and procedures

Max's management, with the cooperation of its CEO and Chief Accountant, have evaluated the effectiveness of Max's disclosure controls and procedures as of the end of the Reporting Period. Based on this evaluation, the CEO and the Chief Accountant have concluded that, as of the end of the Reporting Period, Max's disclosure controls and procedures are effective for the purpose of recording, processing, summarizing and reporting the information that the Company is required to disclose in its quarterly financial statements pursuant to the Banking Supervision Department's Reporting to the Public Directives and as of the date prescribed by the Directives.

Internal controls over financial reporting:

During the first quarter ended March 31, 2025, no changes took place in Max's internal control over financial reporting that had a material effect, or is expected to have a material effect, on the Company's internal control over financial reporting.

Officers' Statements on the Effectiveness of Internal Control over Financial Reporting and Disclosure, in relation to the relevant processes, in accordance with the Commissioner's Circulars, are attached to the report.

The Board of Directors wishes to thank the employees, managers and agents of Group companies for their contribution to the Group's achievements.

Haim Samet Chairman of the Board

Yoram Naveh CEO

Tel Aviv, May 28, 2025

Clal Insurance Enterprises Holdings Ltd. Condensed Consolidated Interim Financial Statements as of March 31, 2025 (Unaudited)

Table of Contents

Page
Review Report of the Independent Auditors 2-2
Consolidated Interim Statements of Financial Position 2-3
Consolidated Interim Statements of Profit and Loss 2-5
Consolidated Interim Statements of Comprehensive Income 2-7
Consolidated Interim Statements of Changes in Equity 2-8
Consolidated Interim Statements of Cash Flow 2-11
Notes to the Consolidated Interim Financial Statements:
Note 1 - General 2-14
Note 2 - Basis of preparation of the interim financial statements 2-16
Note 3 - Significant accounting policies 2-19
Note 4 - Segment reporting 2-36
Note 5 - Financial instruments 2-44
Note 6 - Capital management and requirements 2-61
Note 7 - Income (loss) from insurance services and reinsurance 2-66
Note 8 - Income (loss) from investments and financing, net 2-69
Note 9 - Contingent liabilities and claims 2-72
Note 10 - Credit risk, receivables for credit card transactions and credit loss provision 2-106
Note 11 - Payables for credit card transactions 2-118
Note 12 - Revenues from credit card transactions 2-119
Note 13 - Additional events in and subsequent to the reporting period 2-120
Note 14 - Application of IFRS 17 and IFRS 9 in subsidiaries which meet the definition of an insurer in
accordance with securities regulations (preparation of annual financial statements), 2010
2-123

Appendices to the Consolidated Interim Financial Statements

Appendix - Interest revenue and expense rates and analysis of the changes in Max's interest income 2-136
and expenses

Somekh Chaikin Millennium Tower KPMG 17 HaArba'a Street, POB 609 Tel Aviv 6100601 +972-3-684-8000

Kost Forer Gabbay & Kasierer 144 Menachem Begin St., Tel Aviv 6492102 Tel. +972 3 623 2525 Fax +972 3 562 2555 ey.com

Review Report of the Independent Auditors for the Shareholders of Clal Insurance Enterprises Holdings Ltd.

Introduction

We have reviewed the accompanying financial information of Clal Insurance Enterprises Holdings Ltd. and its subsidiaries (hereinafter - the "Group"), including the condensed consolidated statement of financial position as of March 31, 2025 and the condensed consolidated statements of profit and loss, comprehensive income, changes in equity and cash flows for the three-month period then ended. The Board of Directors and management are responsible for the preparation and presentation of financial information for this interim period in accordance with the Israel Securities Regulations (Periodic and Immediate Reports), 1970, which pertain to holding companies of insurers and credit card companies, as described in Note 2(a) to the Financial Information. Our responsibility is to express a conclusion regarding the financial information for this interim period based on our review.

We did not review the condensed interim financial information of the equity-accounted investee, the investment in which amounted to approx. NIS 96 million as of March 31, 2025, and the Group's share in the income of which amounted to approx. NIS 4 million for the three-month period then ended. The condensed interim financial information of the company was audited by other independent auditors, whose review report was furnished to us, and our conclusion, insofar as it relates to financial information in respect of the company, is based on the review report of the other independent auditors.

Scope of the Review

We performed our review pursuant to Review Standard (Israel) 2410 of the Institute of Certified Public Accountants in Israel, Review of Interim Financial Information Performed by the Independent Auditor of the Entity. A review of interim financial information consists of inquiries, mostly of persons responsible for financial and accounting issues, and of applying analytical and other review procedures. A review is substantially smaller in scope than an audit performed pursuant to generally accepted auditing standards in Israel and, as a result, does not enable us to obtain assurance that we would become aware of all significant matters that may be identified in an audit. Consequently, we are not expressing an audit opinion.

Conclusion

Based on our review and the review report of other independent auditors, nothing has come to our attention that causes us to believe that the abovementioned financial information does not comply, in all material respects, with the Israel Securities Regulations (Periodic and Immediate Reports), 1970, which pertain to holding companies of insurers and credit card companies, as described in Note 2(a) to the financial information.

Emphasis of matter

Without qualifying the above conclusion, we draw attention to that which is stated in Note 9 to the consolidated interim financial statements regarding exposure to contingent liabilities.

Tel Aviv, May 28, 2025 Somekh Chaikin Certified Public Accountants Kost Forer Gabbay & Kasierer Certified Public Accountants

Joint Independent Auditors

Consolidated
Interim
Statements
of
Financial Position
------------------------- ------------------ ----------- ----------
As of
As of March 31 December 31
2025 2024 2024
In NIS million Unaudited
Assets
Cash and cash equivalents in respect of yield-dependent contracts 4,985 5,025 4,451
Other cash and cash equivalents 1,848 2,233 2,617
Financial investments in respect of yield-dependent contracts measured at fair value 5 86,330 85,489 88,802
Other financial investments measured at fair value 5 41,675 40,748 41,179
Other financial investments measured at depreciated cost 5 2,328 2,333 2,340
Receivables for credit card transactions, net 10 17,852 15,891 17,855
Receivables and debit balances 1,553 953 642
Current tax assets 18 144 60
Insurance contract assets 2,624 2,187 2,653
Reinsurance contract assets 2,609 2,582 2,664
Investments in equity-accounted investees 194 182 190
Investment property in respect of yield-dependent contracts 3,944 3,852 3,924
Investment property - other 1,528 1,501 1,517
Property, plant and equipment 301 307 310
Intangible assets and goodwill 2,199 2,206 2,212
Costs of obtaining investment management service contracts 794 713 764
Deferred tax assets 164 137 159
Right-of-use assets 666 672 669
Total assets 171,611 167,154 173,008
Total assets in respect of yield-dependent contracts 96,133 94,698 97,329

The attached notes to the consolidated interim financial statements are an integral part thereof. See Note 14 regarding application of IFRS 1, First-time Adoption of International Financial Reporting Standards, first-time application of IFRS 17, Insurance Contracts and first-time application of IFRS 9, Financial Instruments. Relevant comparative figures have been restated.

Consolidated
Interim
Statements of
Financial
Position (cont.)
-- ------------------------- ------------ ----------------- ---------- ---------
As of
As of March 31 December 31
2025 2024 2024
In NIS million Note Unaudited
Liabilities
Loans and credit 5 13,870 12,280 14,138
Liabilities for derivative instruments 5 929 703 528
Payables and credit balances 1,655 1,846 1,739
Payables for credit card transactions 11 9,933 9,074 9,707
Current tax liability 67 68 18
Liabilities for yield-dependent investment contracts 12,251 13,032 12,537
Liabilities in respect of non-yield-dependent investment contracts 2,520 2,476 2,522
Liabilities for insurance contracts 119,870 119,024 121,718
Labilities in respect of reinsurance contracts 62 68 62
Liability for employee benefits, net 90 92 89
Deferred tax liabilities 363 45 355
Lease liabilities 770 769 775
Total liabilities 162,380 159,476 164,189
Equity
Share capital 167 167 167
Share premium 2,426 2,394 2,423
Capital reserves 140 140 138
Surplus 6,421 4,902 6,014
Total equity attributable to the Company's shareholders 9,154 7,603 8,742
Non-controlling interests 77 75 76
Total equity 9,231 7,678 8,818
Total liabilities and equity 171,611 167,154 173,008

The attached notes to the consolidated interim financial statements are an integral part thereof. See Note 14 regarding application of IFRS 1, First-time Adoption of International Financial Reporting Standards, first-time application of IFRS 17, Insurance Contracts and first-time application of IFRS 9, Financial Instruments. Relevant comparative figures have been restated.

May 28, 2025
Approval date of the Haim Samet Yoram Naveh Eran Czerninski
financial statements Chairman of the Board of Directors CEO Executive Vice President
Finance Division Director

Consolidated Interim Statements of Profit and Loss

For the three-month For the year ended
period ended March 31 December 31
2025 2024 2024
In NIS million Unaudited
Revenues from insurance services 2,178 2,030 8,391
Expenses from insurance services (1,817) (1,666) (6,566)
Income from insurance services before reinsurance contracts held 361 364 1,825
Reinsurance expenses (350) (384) (1,441)
Reinsurance revenues 225 203 683
Revenues (expenses), net from reinsurance contracts held (124) (181) (758)
Income (loss) from insurance services 236 183 1,067
Investment gains (losses), net from assets held against insurance contracts and
yield-dependent investment contracts 151 3,783 10,635
Gains (losses) from other investments, net:
Interest revenues calculated using the effective interest method 85 42 220
Other investment income (losses), net 51 755 2,777
Share in profits (losses) of equity-accounted subsidiaries closely related to the
investing activity (1) (1) (2)
Total gains (losses) from other investments, net 135 795 2,995
Total investment gains (losses), net 285 4,578 13,630
Finance expenses (income), net arising from insurance contracts (51) 3,752 11,041
Finance income (expenses), net arising from reinsurance contracts 1 31 149
Decrease (increase) in liabilities for investment contracts due to the yield component (36) (617) (1,660)
Income (loss) from investments and financing, net 302 239 1,078
Income (loss), net from insurance and investment 538 422 2,145
Investment income, net and finance income which are not from a consolidated
insurance company 354 345 1,370
Revenues from credit card transactions 409 354 1,554
Revenues from management fees 205 199 805
Revenues from fees and commissions of Brokers (Agencies) 49 39 180
Credit loss expenses (46) (41) (216)
Credit card processing (255) (228) (986)
Payments to banks (61) (54) (233)
Other operating expenses (388) (356) (1,509)
Other revenues (expenses), net (11) (8) (47)
Other finance expenses (194) (196) (794)
Share in profits (losses) of equity-accounted subsidiaries which are not closely related
to the investing activity 4 3
16
Income (loss) before income tax 605 480 2,286
Taxes on income 197 165 739
Income (loss) for the period 408 315 1,546
Attributable to:
Company's shareholders 407 313 1,540
Non-controlling interests 1 2
6
Income (loss) for the period 408 315 1,546

Consolidated Interim Statements of Profit and Loss (cont.)

For the three-month
period ended March 31
For the year ended
December 31
2025 2024 2024
In NIS million Unaudited
Earnings (loss) per share attributable to the Company's shareholders:
Basic earnings (loss) per share (in NIS) 5.12 3.97 19.47
Diluted earnings (loss) per share (in NIS) 4.96 3.96 19.38
No. of shares used to calculate earnings per share (in thousand):
Basic 79,494 79,036 79,099
Diluted 82,127 79,204 79,475

The attached notes to the consolidated interim financial statements are an integral part thereof. See Note 14 regarding application of IFRS 1, First-time Adoption of International Financial Reporting Standards, first-time application of IFRS 17, Insurance Contracts and first-time application of IFRS 9, Financial Instruments. Relevant comparative figures have been restated.

Consolidated Interim Statements of Comprehensive Income

For the three-month period
For the year ended
ended March 31 December 31
2025 2024 2024
In NIS million Unaudited
Income (loss) for the period 408 315 1,546
Other comprehensive income:
Other comprehensive income items that, subsequent to initial recognition in
comprehensive income, were or will be carried to profit and loss:
Foreign currency translation differences in respect of foreign operations carried to
capital reserve
3 1 (1)
Foreign currency translation differences in respect of foreign operations stated in
profit and loss
Other comprehensive income (loss) for the period carried or to be carried to profit
and loss, before tax 3 1 (1)
Tax (tax benefit) for other components 1
Other comprehensive income (loss) items that, subsequent to initial
recognition in comprehensive income, were or will be carried to profit and
loss, net of tax
2 1 (1)
Items of other comprehensive income not transferred to profit and loss:
Actuarial gains (losses) from a defined benefit plan 1
Tax (tax benefit) for items of other comprehensive income not transferred to profit
and loss
Other comprehensive income (loss) not transferred to profit and loss,
net of tax
Other comprehensive income (loss) for the period 2 1
Total comprehensive income (loss) for the period 410 316 1,546
Attributable to:
Company's shareholders 409 314 1,540
Non-controlling interests 1 2 6
Total comprehensive income (loss) for the period 410 316 1,546

The attached notes to the consolidated interim financial statements are an integral part thereof. See Note 14 regarding application of IFRS 1, First-time Adoption of International Financial Reporting Standards, first-time application of IFRS 17, Insurance Contracts and first-time application of IFRS 9, Financial Instruments. Relevant comparative figures have been restated.

Consolidated Interim Statements of Changes in Equity

Attributable
to
Company's
shareholders
Share
capital
Share
premium
reserve Capital
reserve
with
non
controlling
interests
Total Non
interests
Total
equity
(2) 76 8,818
1 408
3
(1) (1)
2 2
2 1 410
3
- 9,231
167


167
2,423


3
2,426
Translation
3
Other
capital
reserves
180









180
from
transactions
(40)


(40)
Retained
earnings
6,014
407





407
(3)
3
6,421
8,742
407
3


(1)
2
409

3
9,154
controlling


77

Consolidated Interim Statements of Changes in Equity (cont.)

Attributable
to
Company's
shareholders
In
NIS
million
Share
capital
Share
premium
Translation
reserve
Other
capital
reserves
Capital
reserve
from
transactions
with
non
controlling
interests
Retained
earnings
Total Non
controlling
interests
Total
equity
For
the
three-month
period
ended
March
31,
2024
(unaudited)
Balance
as
of
January
1,
2024
167 2,390 (2) 180 (39) 4,593 7,289 73 7,362
Income
for
the
period

313
313 2 315
Other
comprehensive
income
(loss)
items:
Foreign
currency
translation
differences
in
respect
of
foreign
operations
carried
to
capital
reserve
1 1
1
Tax
benefit
for
items
of
comprehensive
income

Other
comprehensive
income
for
the
period,
net
of
tax
1
1
1
Total
comprehensive
income
for
the
period
1 313
314 2 316
Transactions
with
shareholders
carried
directly
to
equity:
Issuance
of
share
capital
(less
issuance
expenses)
- 4
(4)
- -
Balance
as
of
March
31,
2024
167 2,394 (1) 180 (39) 4,902 7,603 75 7,678

The attached notes to the consolidated interim financial statements are an integral part thereof. See Note 14 regarding application of IFRS 1, First-time Adoption of International Financial Reporting Standards, first-time application of IFRS 17, Insurance Contracts and first-time application of IFRS 9, Financial Instruments. Relevant comparative figures have been restated.

Consolidated Interim Statements of Changes in Equity (cont.)

Attributable
to
Company's
shareholders
In
NIS
million
Share
capital
Share
premium
Translation
reserve
Other
capital
reserves
Capital
reserve
from
transactions
with
non
controlling
interests
Retained
earnings
Total Non
controlling
interests
Total
equity
For
the
year
ended
December
31,
2024
(unaudited):
Balance
as
of
January
1,
2024
167 2,390 (2) 180 (39) 4,593 7,289 73 7,362
Income
for
the
period
1,540 1,540 6 1,546
Other
comprehensive
income
(loss)
items:
Foreign
currency
translation
differences
in
respect
of
foreign
operations
carried
to
capital
reserve
(1) (1) (1)
Actuarial
gains
from
a
defined
benefit
plan
1 1 1
Tax
benefit
for
items
of
comprehensive
income
Other
comprehensive
income
for
the
period,
net
of
tax
(1) 1 - -
Total
comprehensive
income
for
the
period
(1) 1,541 1,540 6 1,546
Transactions
with
shareholders
carried
directly
to
equity:
Issuance
of
share
capital
- 34 (34) - -
Share-based
payments
14 14 (1) 13
Dividend
to
shareholders
- (100) (100) (100)
Dividend
to
non-controlling
interests
(2) (2)
Acquisition
of
non-controlling
interests
(1) (1) 1
Balance
as
of
December
31,
2024
167 2,423 (2) 180 (40) 6,014 8,742 76 8,818

The attached notes to the consolidated interim financial statements are an integral part thereof. See Note 14 regarding application of IFRS 1, First-time Adoption of International Financial Reporting Standards, first-time application of IFRS 17, Insurance Contracts and first-time application of IFRS 9, Financial Instruments. Relevant comparative figures have been restated.

Consolidated Interim Statements of Cash Flow

For the three-month
period ended March 31
For the year ended
December 31
2025 2024 2024
In NIS million Appendix Unaudited
Cash flows from operating activities
Before income tax (a) 792 886 1,717
Income tax received (paid) (105) 135 (117)
Net cash provided by (used in) operating activities 687 1,020 1,600
Cash flows provided by investing activities
Credit provided to card holders and merchants, net (455) (260) (1,545)
Proceeds from the disposal of an investment in financial assets by
companies other than insurance and finance companies 46 973 990
Investment in financial assets by companies other than insurance and
finance companies (2) (27) (97)
Dividend received from equity-accounted investees 1 1
Investments in shares and loans in investees (3)
Investment in fixed assets (5) (19) (65)
Investment in intangible assets (72) (77) (358)
Net cash used for investing activities (487) 590 (1,078)
Cash flows provided by financing activities
Credit from banking corporations, net (449) (1,356) (81)
Proceeds from the issue of subordinated notes and bonds (see Note 5) 154 556 1,017
Costs of issuing and exchanging subordinated notes and bonds (2) (7)
Repayment of subordinated notes (See Note 5) (361) (817)
Repayment of lease liability (23) (23) (88)
Interest paid on bonds, subordinated notes, and credit from banking
corporations (136) (125) (244)
Dividend paid (102)
Net cash provided by financing activities (453) (1,310) (322)
Effect of exchange rate fluctuations on balance of cash and cash equivalents 17 (8) (98)
Net increase (decrease) in cash and cash equivalents (236) 292 103
Cash and cash equivalents at the beginning of the period (b) 7,069 6,966 6,966
Cash and cash equivalents at the end of the period (c) 6,833 7,258 7,069

The attached notes to the consolidated interim financial statements are an integral part thereof

Consolidated Interim Statements of Cash Flow (cont.)

For the three-month
period ended March 31
For the year ended
December 31
2025 2024 2024
In NIS million Unaudited
(a) Cash flows from operating activities before income tax ¹) ²)
Profit (loss) for the period 408 315 1,546
Items not involving cash flows
The Company's share in losses (profits) of equity-accounted investees (4) (2) (14)
Dividend received from equity-accounted investees
Change in liabilities in respect of non-yield-dependent investment contracts (3) 6 52
Change in liabilities in respect of yield-dependent investment contracts (286) (120) (614)
Change in costs of obtaining investment management service contracts (30) (7) (58)
Depreciation of property, plant, and equipment and right-of-use asset 29 33 131
Amortization of intangible assets 85 84 362
Credit loss expenses 46 41 216
Amortization of excess cost for credit card receivables (7) (28) (63)
Impairment of intangible assets
2
Loss (income) from a right-of-use asset 1 1
Interest and linkage differentials accrued for subordinated notes and a lease liability 79 77 314
Accrued interest and revaluation of liabilities to banking and other corporations 115 103 549
Interest paid in Max (132) (100) (456)
Change in fair value of investment property in respect of yield-dependent contracts (6) 10 (6)
Changes in fair value of other investment property (3) 3 8
Share-based payment transactions 3
13
Losses (gains), net on financial investments and derivatives for yield-dependent
contracts measured at fair value 72 (3,385) (9,064)
Losses (gains), net on other financial investments and derivatives measured at
fair value 123 (587) (1,290)
Losses (gains), net on other financial investments measured at amortized cost 45 40 (76)
Taxes (tax benefit) on income 197 165 739
Financial investments and investment property in respect of insurance contracts
and yield-dependent investment contracts:
Acquisition of investment property (14) (23) (79)
Acquisitions of financial investments, net 2,664 1,101 4,070
Financial investments and other investment property:
Acquisition of investment property (5) (8) (31)
Proceeds from sales (acquisitions), net of financial investments (518) (696) (459)

1) Cash flows from operating activities include cash flows in respect of acquisition and sale of financial investments and investment property arising from insurance contracts and investment contracts activities.

2) Cash flows from operating activities include cash flows in respect of dividend and interest received, as described in Appendix D.

The attached notes to the consolidated interim financial statements are an integral part thereof.

For the three-month For the year ended
period ended March 31 December 31
2025 2024 2025
In NIS million Unaudited
(a) Cash flows from operating activities before income tax (cont.)
Changes in other items in the statement of financial position, net
Securities held for trading by consolidated companies which are not
insurance companies (18) (9) (24)
Receivables for credit card transactions, net 419 (552) (1,371)
Receivables and debit balances (912) 873 1,185
Reinsurance contract assets, net 56 (48) (137)
Payables and credit balances (19) 199 9
Payables for credit card transactions 226 983 1,616
Liabilities for insurance contracts, net (1,819) 2,421 4,649
Liabilities for employee benefits, net 1 (1) (3)
Total cash Flows from operating activities before income tax 792 886 1,717
(b) Cash and cash equivalents at the beginning of the period:
Cash and cash equivalents in respect of yield-dependent contracts 4,451 4,418 4,418
Other cash and cash equivalents 2,617 2,548 2,548
Balance of cash and cash equivalents at beginning of the period 7,069 6,966 6,966
(c) Cash and cash equivalents at end of the period:
Cash and cash equivalents in respect of yield-dependent contracts 4,985 5,025 4,451
Other cash and cash equivalents 1,848 2,233 2,617
Balance of cash and cash equivalents at end of period 6,833 7,258 7,069
(d) Cash flows for interest and dividend received, included in operating activity:
Interest received 242 408 2,096
Dividend received 130 160 720
Included in investing activity by Max:
Interest received 324 297 1,252
(e) Transactions not involving cash flows:
Payables - unpaid declared dividend
Payables - purchase of insurance portfolios 9 14
Replacement of notes 187 187

Consolidated Interim Statements of Cash Flow (cont.)

The attached notes to the consolidated interim financial statements are an integral part thereof.

Notes to the Consolidated Interim Financial Statements

NOTE 1 - GENERAL

A. The reporting entity

Clal Insurance Enterprises Holdings Ltd. (hereinafter - the "Company") is an Israeli resident company incorporated in Israel, whose official address is 36 Raoul Wallenberg Street, Tel Aviv. The securities of the Company are listed for trading on the Tel Aviv Stock Exchange Ltd.

Clal Insurance Enterprises Holdings Ltd. (hereinafter - the "Company") is a holding company. Its main holdings are mainly in the insurance, pension, provident and finance domains, as well as in the credit card domain.

The consolidated financial statements as of March 31, 2025 (hereinafter - the "Financial Statements") include those of the Company and its subsidiaries (hereinafter, jointly - the "Group"), as well as the Group's interests in joint ventures and associates.

The Group operates mainly in the insurance and finance industries, including pension, provident and holding insurance agencies, as well as credit card transactions, which include issuance, acquiring and processing of debit cards, providing payments solutions and financial products, including credit to private and business customers.

For further details, see Note 1 to the Consolidated Financial Statements for 2024.

B. Below is a description of developments in the reporting period for the control of and holdings in the Company and in Clal Insurance

As of the report publication date, the Company does not have a control core.

Further to Note 1 to the Financial Statements for 2024, Alrov reported that, on May 27, 2025, the Commissioner had notified it of his intention to reject the application for a control permit over Clal Insurance filed on December 24, 2023, subject to allowing Alrov's to make its claims on the subject before the Commissioner. Alrov reported that it was studying the Commissioner's position, which it deems erroneous, and that it will consider its reaction in accordance with the law.

For further details, see Note 1 to the Financial Statements for 2024.

On April 1, 2025, the Knesset's Constitution, Law and Justice Committee passed the second and third readings of the Companies Law Bill (Amendment No. 37) (Corporate Governance in Public Companies without a Controlling Shareholder), 2023. The bill proposes to adjust the corporate governance rules that apply to companies without a controlling shareholder, in order to safeguard the interests of investors in such companies. Several changes have been made to the bill, such as revoking the prohibition on an independent director's affinity to any director. The law will come into force subject to regulations which will be brought for approval by the Committee, and in any case - not prior to July 2026, and in any case - transitional provisions will apply to serving directors.

To date, Clal Holdings and the Company are unable to assess the implications of the bill and the regulations which will be promulgated, to the extent that they are promulgated, and their effect, due to, among other things, the fact that strict provisions apply to Clal Holdings by virtue of its status as the controlling shareholder in an insurance company.

C. Implications

As of the reporting date, the Company is unable to assess the full effect of the outcomes of the events detailed above and in Note 1 to the Consolidated Financial Statements for 2024, among other things, due to the fact that the Company is the controlling shareholder of Clal Insurance and in view of the restrictions imposed under the Outline for Exercising Means Of Control in Clal Insurance, which significantly limit the extent of the Company's influence over the conduct of Clal Insurance and the appointment of officers in Clal, and the Company is still evaluating its implications and applicability over time. This uncertainty also applies in view of additional changes that are taking place in the Company and that may occur in the future, due to its holdings structure, the fact that it is a company without a control core with a substantial shareholder, and due to the fact that the provisions of the Supervision Law for insurers without a controlling shareholder do not apply to it, and due to the different corporate structure of the large insurance companies in Israel compared with the standard structure in banks, according to which the insurance companies, including Clal Insurance, are private companies which are controlled by a holding company, including the Company, which is a publicly-traded company without a control core, and due to the effective impact of the holders of non-controlling interests on the conduct of the Company under the above circumstances.

Furthermore, the set of changes and events described above and Note 1 to the Consolidated Financial Statements for 2024, if they continue, may and will affect, among other things, the reputation of the Company and the Group companies. It is noted that a future transfer of control of the Company to a third party may affect clauses in certain agreements of Group companies with third parties (including reinsurers) and may require, once circumstances involving such change of control exist, negotiations with such third parties for the agreements to remain in effect.

D. Definitions - In these financial statements:

The Group - The Company and its consolidated companies.
Consolidated
companies/
subsidiaries
- Companies, including a partnership, whose financial statements are fully consolidated, directly
or indirectly, with the financial statements of the Company.
Investees - Consolidated companies and companies, including a partnership or joint venture, the
Company's investment in which is included, directly or indirectly, in the financial statements
based on the equity method.
Joint
arrangements
- Arrangements in which the Group has joint control which was achieved by a contractual
agreement, which requires unanimous consent with regard to the activities that have a
significant effect on the arrangement's returns. Investment in joint arrangements is classified
as joint operations or joint ventures, based on the rights and obligations of the parties to the
arrangement. Joint ventures are all joint arrangements, which are incorporated as a separate
entity, where the Group has rights to the net assets of the joint arrangement.
Associates - Associates are entities in which the Group has significant influence over the financial and
operating policies, but is not a controlling shareholder therein, and the Company's investment
in which is presented in the Company's consolidated financial statements based on the equity
method.
Interested parties - As defined in Section (1) of the definition of an "interested party" in a company in Section 1 of
the Securities Law, 1968.
Related party - As defined in IAS 24 (2009), Related Party Disclosures.
The Commissioner - The Commissioner of the Capital Market, Insurance and Savings.
The Supervision
Law
- Financial Services Supervision Law (Insurance), 1981 and amendments thereto.
Investment Rules
Regulations
- Supervision
of
Financial
Services
Regulations
(Provident
Funds)
(Investment
Rules
Applicable to Institutional Entities), 2012, and the Commissioner's guidance thereunder.
Economic
Solvency Regime
- As defined in Insurance Circular 2017-1-9 and its amendments.
Yield-dependent
contracts
- Insurance contracts and investment contracts in life and long-term care health insurance, in
which the insurer's liabilities for the savings or risk component are mostly linked to the yields
on the investment portfolio (participating policies), in assets for yield-dependent contracts.
Assets for yield
dependent
contracts
- Assets held against liabilities arising from yield-dependent contracts.
Designated / Hetz
bonds
- CPI-linked government bonds, which the government issued to the insurance companies, and
which back guaranteed return policies.
Premiums - Premiums including fees and credit fees.

NOTE 2 - BASIS OF PREPARATION OF THE INTERIM FINANCIAL STATEMENTS

A. Financial reporting framework

The consolidated interim financial statements of the Group as of March 31, 2025 and the three-month period then ended, were prepared in accordance with the Securities Regulations (Periodic and Immediate Reports), 1970, which refer to holding companies of insurers and credit card companies.

Through December 31, 2022, the Group's consolidated financial statements were drawn up in accordance with International Financial Reporting Standards (IFRS) (hereinafter - "IFRS" or "International Financial Reporting Standards"), including in connection with the data relating to insurer consolidated subsidiaries, which meet the definition of insurer, as defined in the Securities Regulations (Preparation of Annual Financial Statements), 2010.

As detailed in Note 3 below, in accordance with requirements set by the Commissioner, the first-time application date of IFRS 17, Insurance Contracts and IFRS 9, Financial Instruments was postponed to January 1, 2025 (instead of the first-time application date which was set by the standard - January 1, 2023). Consequently, during the periods between January 1, 2023 and December 31, 2024, the Company continued to apply IFRS 4, Insurance Contracts, and IAS 39, Financial Instruments (issued in 2017), to the data in the Group's consolidated financial statements with respect to Clal Insurance, as aforesaid. In other matters, the Consolidated Financial Statements have been prepared in accordance with IFRSs.

Furthermore, on March 27, 2023, the Company completed the acquisition of CIMax Holdings Ltd. (hereinafter - "CIMax"), which consolidates in its financial statements the credit card company Max It Finance Ltd. (hereinafter - "Max"). In accordance with the Preparation of Financial Statements Regulations, the information in the Group's consolidated financial statements relating to Max from the completion date of the acquisition of CIMax was prepared in accordance with the guidelines and directives of the Banking Supervision Department; for further details, see Notes 3 below. These directives basically adopt the US GAAP.

In light of the above, as of January 1, 2023, the consolidated interim financial statements of the Company have been drawn up in accordance with the provisions of the Securities Regulations (Periodic and Immediate Reports), 1970. In accordance with these provisions, the financial statements data which relate to Clal Insurance - a consolidated company which falls within the definition of insurer, as defined in the Securities Regulations (Preparation of Annual Financial Statements), 2010, as well as a subsidiary which meets the definition of a credit card company, were prepared in accordance with the requirements set by the Commissioner in accordance with the Financial Services Supervision Law (Insurance), 1981.

As of January 1, 2025, the Group applies IFRS 17 and IFRS 9 for the first time to data in the financial statements which relate to the subsidiary as stated above; since the Group does adjust for data which relate to the subsidiary which meets the definition of insurer, the effects of the first-time application at the group level are in accordance with the effects of the first-time application to Clal Insurance. The effect of the transition to reporting in accordance with IFRS 17 and IFRS 9 on the Group's financial position and its operating results and cash flows with respect to the financial data relating to Clal Insurance is specified in Note 14 below.

The comparative figures for the year ended December 31, 2024 and for the three-month period ended March 31, 2024 were taken from the Company's Annual Financial Statements as of December 31, 2024 and the year ended on that date and notes attached thereto (hereinafter - the "Consolidated Interim Financial Statements") and from the Interim Consolidated Financial Statements as of March 31, 2024, respectively, except for the adjustments following the application of IFRS 17, Insurance Contracts, and IFRS 9, Financial Instruments, for Clal Insurance, which have been reviewed but not yet audited.

As stated, in light of the postponement of the application of IFRS 17 and IFRS 9, on January 1, 2025, the Group adopted the IFRSs for the first time with respect to a subsidiary which meets the definition of an insurer, with the transition date to reporting according to the IFRSs being January 1, 2024.

The accounting policies applied to the financial statements have been applied consistently across all the periods presented, unless stated otherwise.

The Condensed Consolidated Interim Financial Statements do not include all the information required in the full annual financial statements. They should be read together with the consolidated financial statements as of and for the year ended December 31, 2024 (hereinafter - the "Annual Financial Statements"). In addition, these reports have been prepared in accordance with the provisions of Chapter D of the Israel Securities Regulations (Periodic and Immediate Reports), 1970, insofar as these regulations apply to a corporation consolidating insurance companies and a credit card company.

The Condensed Consolidated Interim Financial Statements were approved for publication by the Company's Board of Directors on May 28, 2025.

B. Use of estimates and judgments

The preparation of the Group's said Condensed Interim Financial Statements requires that the Group's management use judgments, estimates and assumptions that affect the application of accounting policies and the reported amounts of assets, liabilities, revenues and expenses. It is clarified that the actual results may differ from those estimates.

Except for that which is detailed below and stated in Note 3A, the judgment of management, when applying the Group's accounting policies and the principal assumptions used in assessments that involve uncertainty, are consistent with those used in the annual financial statements. The estimates and their underlying assumptions are reviewed on an ongoing basis. Changes in accounting estimates are recognized in the period in which the estimates were adjusted and for any future affected period,

Changes in significant estimates and judgments made following the application of IFRS 17 and IFRS 9 in the subsidiary include the following:

  • Exercising judgment in analyzing the classification of insurance and reinsurance contracts for the purpose of determining whether they are insurance contracts, investment contracts or contracts that fall within the scope of other financial reporting standards, in accordance with the definitions of IFRS 17.
  • Use of estimates and significant judgment to determine actuarial assumptions, including: cancellations, mortality, longevity, morbidity and expenses, in order to measure certain insurance contract and investment contract liabilities.
  • The number of coverage units in a group is determined by estimating the scope of coverage provided by the group of contracts, taking into account the quantity of the benefits provided under a contract and its expected coverage duration.
  • In determining the discount rates and return assumptions for the cash flows to fulfil an insurance contract, the Company uses the bottom-up approach, which combines the risk-free interest rate curve and the illiquidity premium, using a methodology determined by the Commissioner. In assuming the yield for a policy portfolio which includes a yield-dependent savings component and variable management fees, the Company uses a stochastic model to assess the asymmetry value inherent in the management fee mechanism, using a large number of possible economic scenarios for market variables. This model is market consistent, calibrated on average to the regular riskfree interest rate curve. Volatility assumptions are determined taking into the accounts inputs of implied volatility in listed market instruments, if available, or are otherwise based on best estimates.
  • In determining the risk adjustment for non-financial risk, the Company is required to exercise significant judgment, including in assessing the diversification benefit, determining the appropriate confidence level and how to carry out the allocation between the portfolios and groups of insurance contracts.
  • The assessment of whether a contract or a group of contracts is onerous is based on expectations at initial recognition, while calculating expected cash flows based on probabilities and/or based on indicators determined by the Company indicating the existence of an onerous contract. The Company exercises judgment in determining the level of detail at which reasonable and supportable information is available for making such a decision.
  • With respect to contracts in the Life and Health Segments, excluding travel, issued in the periods prior to the IFRS 17 transition date, the Company has determined that the application of a full retrospective approach was impractical, due to information limitations and unreasonable costs – and has applied the alternative transitional approaches permitted under IFRS 17 – for more information, see Note 14 below.

C. Details of rates of change in the consumer price index and in the representative exchange rates of the EUR, USD, and GBP:

In lieu
CPI
Known
CPI
EUR USD
representative
exchange rate
GBP
representative
exchange rate
representative
exchange rate
%
For the three-month period ended
March 31, 2025 1.1 0.3 5.9 1.9 5.2
March 31, 2024 1.0 0.3 (0.8) 1.5 0.7
For the year ended December 31, 2024 3.2 3.4 (5.4) 0.6 (1.0)
EUR
representative
exchange rate
USD
representative
exchange rate
GBP
representative
exchange rate
As of March 31, 2025 4.022 3.718 4.811
As of March 31, 2024 3.979 3.681 4.654
As of December 31, 2024 3.796 3.647 4.574

NOTE 3 - SIGNIFICANT ACCOUNTING POLICIES

Except as specified in Section A below, the Group's accounting policies in these Condensed Consolidated Interim Financial Statements are the same as the accounting policies applied to the Annual Financial Statements. Following is a description of the main changes to the accounting policy in these Condensed Consolidated Interim Financial Statements and their effect:

Initial application of new IFRSs and amendments to existing accounting standards by the Group companies, which implement IFRS and the directives of the Capital Market, Insurance and Savings Authority (see Note 2.A above)

(1) IFRS 17 - Insurance Contracts

The Group's first-time application date of IFRS 17 (hereinafter - "IFRS 17" or the "Standard") regarding insurance contracts, which superseded IFRS 4 - Insurance Contracts - was January 1, 2025.

As stated in Note 2.A above, in light of the postponement of the application of IFRS 17 and IFRS 9, the Group adopted the IFRSs for the first time on January 1, 2025, and the transition date to reporting in accordance with the IFRSs is January 1, 2024. The effect of the transition to IFRS reporting, including the effect of the application of IFRS 17 on the Group's financial position, operating results and cash flows is detailed in Note 14 below.

For the purpose of the preparations made by insurance companies in Israel for the adoption of IFRS 17, the Commissioner published an insurance circular entitled Professional Issues Pertaining to the Application of IFRS 17 in Israel (hereinafter - the "Professional Issues Circular"). The accounting policy chosen by the Company, which is described below, is based, among other things, on this circular.

Following are the main changes in the accounting policy chosen by the Company, following the application of the Standard as from January 1, 2024:

Classification of contracts

Insurance contracts

The Company identifies insurance contracts as contracts in which the Company accepts a significant insurance risk from another party (the policyholder) by agreeing to compensate the policyholder (or the beneficiary to the contract) for a specified uncertain future event (the insured event) which adversely affects the policyholder and the amount or timing of which is uncertain.

The Company determines whether an insurance contract contains a significant insurance risk if the insured event could cause the Company to pay the policyholder additional amounts that are significant in any single scenario with any commercial substance even if the occurrence of the insured event is highly unlikely, or even if the expected present value of the contingent cash flows is a small proportion of the expected present value of the remaining cash flows from the insurance contract. In making this assessment, the Company takes into account all of its actual substantive rights and obligations, whether arising from a contract, law or regulation. In addition to the significant insurance risk, some insurance contracts also transfer financial risk to the Company, such as a guaranteed rate of return.

Similarly to the accounting policy applied to the Financial Statements as of December 31, 2024, the Company chose to continue to account for Sale Law guarantee contracts as an insurance contract and "reverse mortgage" loans as financial instruments.

The Company does not issue reinsurance contracts nor does it issue investment contracts with discretionary participation features. Some of the contracts entered into by the Company have the legal form of an insurance contract but do not transfer a significant insurance risk (savings policies without insurance coverage). These contracts are classified as financial liabilities and referred to as 'investment contracts'.

Reinsurance contracts held

In addition, the Company enters into insurance risk transfer agreements, with the appropriate premiums, with one or more reinsurers. In the event that the reinsurers are unable to fulfill their obligations, the Company remains liable to its policyholders for the reinsured portion. These types of contracts are defined as reinsurance contracts held. The purpose of the reinsurance contracts held is to mitigate the Company's significant insurance risk in respect of the underlying insurance contracts.

Separating components from insurance contracts and reinsurance contracts

An insurance contract may contain one or more components, which would be within the scope of another standard if they were separate contracts. The Company has not identified components (such as: investment components, service components and embedded derivatives), which it is required to separate from its insurance contracts, and accordingly, it does not expect to separate from the insurance contracts components, which will fall within the scope of another standard.

Level of aggregation of insurance contracts

At initial recognition, the Company determines the level of the aggregation of insurance contracts issued by it by dividing the businesses into portfolios of insurance contracts and will not change the composition of the groups thereafter. A portfolio of insurance contracts includes groups of contracts with similar risks that are managed together. The Company has defined the portfolios of the insurance contracts issued based on its main product lines and subject to the Commissioner's guidance, as set out in the Professional Issues Circular. Following is the list of insurance contracts portfolios defined by the Company, by operating segment:

A. P&C Insurance

    1. Business insurance: Property loss and comprehensive business insurance including liability and other riders, including employer liability insurance, product liability insurance and third-party insurance sold as a separate policy;
    1. Comprehensive home insurance, including liability and other riders, including home insurance sold with respect to mortgage;
    1. Compulsory motor, including policies sold through the Pool;
    1. Motor property, including third party coverage only and other riders;
    1. Professional liability insurance, including for board members and officers;
    1. Aircraft, vessels and freight, including liability riders;
    1. Engineering insurance, including liability riders;
    1. Credit insurance measured using the Premium Allocation Approach;
    1. Guarantees including a Sales Law guarantees.

B. Health Insurance

    1. Individual long-term care;
    1. Collective Long-Term Care;
    1. Medical expenses and disabilities individual;
    1. Medical expenses and disabilities collective, including dental;
    1. Critical illness;
    1. Travel abroad;
    1. Personal accidents;

C. Life Insurance

    1. Policies with a non-yield-dependent savings component;
    1. Policies that include a yield-dependent savings component and include variable management fees;
    1. Policies that include a yield-dependent savings component only include fixed management fees;
    1. Annuity policies, including:
    2. a) Immediate annuity policies issued after January 1, 2025;
    3. b) Policies that include a savings component with a guaranteed annuity conversion factor issued to policyholders over the early retirement age (aged 60 and older) issued after January 1, 2025; and
    4. c) Policies that include a yield-dependent savings component which do not include a guaranteed annuity conversion factor as of January 1, 2025, in the period following the annuity takeup date, if applicable after January 1, 2025.
    1. Policies without a savings component life insurance coverage;
  • Policies without a savings component - Permanent health insurance coverage.

The insurance contract portfolios are then split into groups of contracts issued within an annual period (by calendar year) and profitability groups, as follows:

  • A group of contracts, which are onerous at initial recognition;
  • a group of the remaining contracts in the portfolio.

In addition, insurance contracts measured according to IFRS 17 using various measurement models, as explained below, (the General Measurement Model (the GMM Model), the Variable Fee Approach (the VFA Model) and the Premium Allocation Approach (the PAA Model)) will not be included in the same group of insurance contracts.

An insurance contract is onerous at the date of initial recognition if the fulfilment cash flows allocated to the contract determined on a probability-weighted basis are a net outflow. The Company's assessment of whether contracts are onerous is based on reasonable and supportable information.

In determining the groups of contracts, the Company chose to include in that group contracts where the practical ability of the Company to set prices or levels of benefits for a policy with different features is specifically limited by law or regulation. Accordingly, the Company opted to include the Company's relative share in compulsory motor insurance policies issued through the Pool in the same group as the ordinary compulsory motor insurance policies issued by the Company.

The Company determines the level of aggregation of reinsurance contracts held by dividing them into portfolios based on its main product lines, as similar as possible to the level of aggregation of insurance contracts issued by it. Some of the reinsurance contracts acquired provide coverage for underlying insurance contracts that are included in various insurance contract groups. However, the legal form of these contracts, as a single contract, reflects the nature of the Company's contractual rights and obligations, given that the various coverages of the contract expire at the same time and are not sold separately. As a result, the acquired reinsurance contract is not separated into separate insurance components relating to different basic groups. Reinsurance contract portfolios are then split into groups of contracts issued within an annual period (by calendar year).

Initial recognition

The Company recognizes a group of insurance contracts it issues from the earliest of the following:

  • The beginning of the coverage period of the group of contracts;
  • The date when the first payment from a policyholder in the group becomes due or, if there is no repayment date, when the first payment is received from the policyholder; or
  • For a group of onerous contracts, when the group becomes onerous if facts and circumstances indicate the existence of such a group.

A group of reinsurance contracts held will be recognized on the following dates:

  • Reinsurance contracts entered into by the Company which provide proportionate coverage at the beginning of the coverage period of the group of reinsurance contracts held or at the initial recognition of any underlying contract, whichever is the later; and
  • Other reinsurance contracts entered into by the Company: The beginning of the coverage period of the group of reinsurance contracts held. However, if the Company recognizes a group of onerous contracts of underlying insurance contracts at an earlier date, and the inception date of the relevant reinsurance contract is made prior to that earlier date, the group of reinsurance contracts is recognized at that earlier date; and
  • Reinsurance contracts acquired by the Company: The acquisition date.

Contract boundary

In measuring a group of insurance contracts and reinsurance contracts, the Company includes all future cash flows included within the contract boundary. Cash flows are within the boundary of an insurance contract if they arise from substantive rights and obligations (disregarding terms and conditions with no commercial substance) that exist during the reporting period in which the Company can compel the policyholder to pay the premiums (or in which it has an obligation to pay the reinsurer) or in which the Company as a substantive obligation to provide the policyholder with services (or to receive services from the reinsurer). A substantive obligation to provide insurance services ends when:

• The Company has the practical ability to reassess the risks of the particular policyholder and, as a result, can set a price or level of benefits that fully reflects those risks, or

  • Both of the following criteria are satisfied:
    • The Company has the practical ability to reassess the risks of the portfolio of insurance contracts, which contains the contract and, as a result, can set a price or level of benefits that fully reflects the portfolio's risk; and
    • The pricing of the premiums up to the date when the risks are reassessed does not take into account the risks that relate to periods after the reassessment date.

For reinsurance contracts held, a substantive obligation to receive services ends when the reinsurer has a practical ability to reassess the risk transferred to it, and as a result can set a price or level of benefits that fully reflect those risks, or when the reinsurer has a substantive right to terminate the contract. Reinsurance contract boundaries include both cash flows in respect of underlying insurance contracts which have already been issued and cash flows for underlying contracts which the Company expects to issue (and deliver to the reinsurer) in the contract period, if the Company and the reinsurer do not have the right to cancel or reprice the obligation to deliver these expected futures.

For insurance contracts with renewal periods, the Company assesses whether the premiums and related cash flows that arise from the renewed contract are within the boundary of the original contract. The pricing of renewals is determined by the Company after it has examined the risks of a policyholder's coverages and, based on the pricing of new contracts with equivalent risks, terms and conditions as of the renewal date. The Company reassesses the contract boundary of each group of insurance contracts at the end of each reporting period.

Liabilities or assets relating to expected premiums or expected claims outside the boundary of the insurance contract are not recognized - such amounts relate to future insurance contracts.

Measurement on initial recognition

IFRS 17 provides three measurement methods for insurance contracts:

  • The General Measurement Model (hereinafter the "GMM Model");
  • The Variable Fee Approach (hereinafter the "VFA Model");
  • The Premium Allocation Approach (hereinafter the "PAA Model").

1. The General Measurement Model (GMM)

The Company applies the GMM Model to all life and health insurance portfolios, except for life insurance policy portfolios that include a yield-dependent savings component, which are measured in accordance with the VFA Model and a travel policy portfolio measured in accordance with the PAA model.

Measurement at the initial recognition date

At initial recognition, the Company measures an insurance contract group as the total amount of cash flows for the fulfillment of a contract plus the contractual service margin (hereinafter - "CSM") (if any).

Fulfillment cash flows (hereinafter - "FCF")

Fulfilment cash flows include a probability-weighted estimate - the probabilities of future cash flows, discounted to reflect the time value of money and financial risks, plus risk adjustment for non-financial risk (hereinafter - "RA" or "risk adjustment").

The Company estimates future cash flows within the contract boundary by taking into account evidence of past events, current conditions and forecasts of future conditions in order to reflect market variables and non-market variables which affect the cash flow estimate. The estimated cash flows is based on the expected, probabilityweighted value, which reflects the average of the full range of possible outcomes except for the estimate of asymmetrical insurance liability flows (including imputation of future variable management fees) based on a stochastic model, and includes explicit risk adjustment for non-financial risk. The risk adjustment for non-financial risk represents the compensation which the Company requires for bearing the uncertainty about the amount and timing of the cash flows that arises from non-financial risk when fulfilling the insurance contracts.

The assumptions and estimates are reviewed in each reporting period to ensure they adequately reflect past conditions, and reflect current, past, and future conditions.

When estimating the fulfilment cash flows for a contract, the Company includes all cash flows directly relating to the fulfillment of insurance contracts within the contract boundary, including:

• Premiums, including premium adjustments and instalment premiums, from a policyholder;

  • Claim payments and benefits to or on behalf of a policyholder, including claims incurred but not enough reported (IBNER), claims incurred but not reported (IBNR), and any future claims relating to periods within the scope of the contract;
  • Payments to (or on behalf of) a policyholder resulting from derivatives, for example options and guarantees embedded in the contract, to the extent that those options and guarantees are not separated from the insurance contract (for example, the effect of the "deficit" in policies which include a yield dependent savings component and variable management fees, calculated by using the a stochastic model);
  • An allocation of insurance acquisition cash flows attributable to the portfolio to which the contract belongs, using a methodical and logical allocation basis.
  • Transaction-based taxes (such as payments to the National Insurance Institute and Karnit) that arise directly from existing insurance contracts, or that can be attributed to them on a reasonable and consistent basis (if any).
  • Potential cash inflows from recoveries (such as salvage and subrogation) on future claims covered by existing insurance contracts and, to the extent that they do not qualify for recognition as separate assets, potential cash inflows from recoveries on past claims;
  • Other fixed and variable expenses, including an allocation of fixed and variable overheads (such as the costs of accounting, human resources, IT, building depreciation, rent, and maintenance and utilities) directly attributable to fulfilling insurance contracts, using a reasonable and consistent basis;
  • Costs the Company will incur in making investment transactions and providing return services for investments to holders of life insurance policyholders which include savings components, yield-dependent permanent health insurance and long-term care policies with a fixed premium.
  • In accordance with the provisions of the Professional Issues Circular, the Company recognizes policy loans as a separate financial asset, rather than as part of the fulfilment cash flows of a contract within the boundary of the insurance contracts.

Contractual service margin (CSM)

The contractual service margin (CSM) for a group of insurance contracts represents the unearned profit the entity will recognize as it provides insurance contract services for these contracts in the future.

At initial recognition, the measurement of the contractual service margin or loss component is comprised on the following components:

  • Fulfilment cash flows of a contract on the date of initial recognition, including adjustment to reflect the time value of money and risk adjustment component (RA) for non-financial risk;
  • Any cash flows received or paid on the same date (such as, immediately received premium);
  • Derecognition of an asset for insurance acquisition cash flows; and
  • Derecognition of any other asset or liability previously recognized, in respect of cash flows relating to the group of insurance contracts.

If at the initial recognition date, the total amount of these components is a net inflow, the group of insurance contracts does not constitute an onerous group, and a contractual service margin measured as an amount equal to and inverse to the sum of those components is recognized, such that no profit is generated at the initial recognition date.

On the other hand, the total amount of these components is a net outflow, the group of insurance contracts constitutes an onerous group, and an immediate loss measured as a sum equal to and inverse to the sum of those components is recognized.

Discount and return rates

Estimates of future cash flows to fulfill insurance contracts are adjusted to reflect the time value of money and the financial risks related to those cash flows (if the financial risks are not included in the cash flow estimates).

The Company measures the time value of money using discount rates that are consistent with observable current market prices and which reflect the liquidity features of the insurance contracts. These discount rates exclude the effect of factors that influence such observable market prices but do not affect the future cash flows of the insurance contracts (for example, credit risk).

The Company applies the bottom-up approach for determining discount rates and return assumptions (if any), which is the default approach in accordance with the Professional Issues Circular published by the Commissioner. In this approach, the discount rate is obtained by adding the illiquidity premium (which reflects the liability's illiquidity) to the risk-free interest rate curve. The risk-free interest rate curve is based on yields to maturity of liquid

bonds of the Israeli government. The last liquid point is the 25th year. Beyond this point, the Company sets the risk-free interest rate curves by way of extrapolation - in accordance with the Smith-Wilson method - up to the ultimate forward rate, which is set at 60 years. The full illiquidity premium is set based on the average spread of the bonds included in the Tel-Bond 60 Index. This premium is added in full or in part to the risk-free interest rate curve in accordance with the illiquidity characteristics of the relevant cash flows, according to their weights with respect to the full illiquidity premium. The Company opted to use the default weights set by the Commissioner in the Professional Issues Circular.

Following are the interest rates, including the illiquidity premium with the appropriate weights, divided into main time bands, used by the Company to determine the discount rates and the return in measuring the insurance contracts and reinsurance contracts (the aggregation of portfolios is done in accordance with the illiquidity premium weights applied):

As of March 31, 2025
Year 1 3 years
2.45 2.39 2.55 2.61 2.66 2.74 2.83
component which include variable management
2.36 2.30 2.46 2.52 2.57 2.65 2.74
2.28 2.22 2.38 2.43 2.48 2.57 2.65
2.61
2.24 2.17 2.44
2.35
2.27
2.22
2.33
(%)
2.39
2.44 5 years 10 years 15 years 25 years 40 years 60 years
2.53
As of March 31, 2024
Year 1 3 years 5 years 10 years 15 years 25 years 40 years 60 years
(%)
Policies with a non-yield-dependent savings
component and annuity policies
(weighted at 100%) 1.77 1.75 1.95 2.21 2.33 2.45 2.62 2.78
Policies that include a yield-dependent savings
component which include variable management
fees, individual long-term care and compulsory
motor (weighted at 80%) 1.67 1.65 1.85 2.10 2.22 2.35 2.52 2.67
Policies that include a yield-dependent savings
component which only include fixed
management fees (weighted at 60%) 1.56 1.54 1.74 2.00 2.12 2.25 2.42 2.57
Remaining insurance portfolios
(weighted at 50%) 1.51 1.49 1.69 1.95 2.07 2.19 2.36 2.52
As of December 31, 2024
Year 1 3 years 5 years 10 years 15 years 25 years 40 years 60 years
(%)
Policies with a non-yield-dependent savings
component and annuity policies
(weighted at 100%) 2.12 2.18 2.25 2.38 2.42 2.47 2.60 2.73
Policies that include a yield-dependent savings
component which include variable management
fees, individual long-term care and compulsory
motor (weighted at 80%) 2.03 2.10 2.16 2.29 2.34 2.38 2.52 2.65
Policies that include a yield-dependent savings
component which only include fixed
management fees (weighted at 60%) 1.95 2.01 2.07 2.21 2.25 2.30 2.43 2.56
Remaining insurance portfolios
(weighted at 50%) 1.90 1.97 2.03 2.17 2.21 2.25 2.39 2.52
In % March 31, 2025 March 31, 2024 December 31, 2024
Illiquidity premium rate 0.43 0.52 0.43

Risk adjustment (RA) in respect of non-financial risk

Risk adjustment - The RA reflects the compensation, which the Company demands for bearing the uncertainty regarding the amount and timing of the cash flows arising from non-financial risks. The assumptions regarding nonfinancial risks mainly include mortality, longevity, morbidity, lapse risk, and expense risk.

The purpose of the risk adjustment is to reflect the level of diversification benefit that the Company includes in setting the compensation it claims for bearing that risk as well as the Company's risk aversion level.

The non-financial risk margin is determined using the Value at Risk (VaR) technique, which reflects the expected loss due to the materialization of risks relevant to the risk features of the various coverages given a one-year horizon (similarly to the economic solvency regime) and a confidence interval (statistical confidence level) in accordance with the Commissioner's guidance. It is expected that the confidence interval, which was determined at the Company level, before the effect of the diversification benefits, is 75% except for a long-term care portfolio, for which a 90% rate was set due to its inherent risk features, in accordance with the Commissioner's guidance in the Professional Issues Circular.

For property and casualty insurance, the Company applies the "best practice" principles (with certain adjustments) to determine the non-financial risk margin before the effect of segment diversification.

In determining the non-financial risk margin at the portfolio level, the Company takes into account the diversification benefit between the Company's various portfolios and segments.

For reinsurance contracts held, the Company calculates the non-financial risk margin in the manner detailed above, on a gross (without the effect of reinsurance) and retention (after the effect of reinsurance) basis, and sets the nonfinancial risk margin transferred to the reinsurer as the amount of the difference between gross and retention as detailed above.

Insurance acquisition cash flows

Insurance acquisition cash flows are cash flows arising from the costs of selling, underwriting and starting a group of insurance contracts which were issued or are expected to be issued (including future insurance contracts or renewals of existing insurance contracts which are outside the contract boundary) that are directly attributable to the portfolio of insurance contracts to which the group belongs.

The Company methodically attributes the insurance acquisition cash flows that are directly attributable to groups of insurance contracts within the portfolio.

Subsequent measurement

The carrying amount of a group of insurance contracts at each reporting period is the sum total of the liability for remaining coverage and liability for incurred claims.

• The liability for remaining coverage comprising: the fulfilment cash flows related to future service allocated to the group at that date and the remaining contractual service margin of the group at that date.

• The liability for incurred claims, comprising the fulfilment cash flows related to past service, including cash flows related to known claims which have yet to be paid (payable claims), claims incurred but not enough reported (IBNER) and claims incurred but not reported (IBNR).

Fulfilment cash flows for insurance contracts groups are measured at the reporting date using current estimates of future cash flows, current discount rates and current estimates of the risk adjustment for non-financial risk.

Subsequent measurement of CSM under the GMM model

For a group of insurance contracts, the carrying amount of the contractual service margin (CSM) of a group of contracts at the end of the reporting period equals the carrying amount at the start of the reporting period adjusted for:

  • Effect of any new contracts added to the group during the Reporting Period;
  • Interest accreted on the carrying amount of the contractual service margin during the reporting period, measured at nominal discount rates which were locked in initial recognition date
  • The changes in fulfilment cash flows relating to future service (as detailed below), measured using real discount rates locked in at initial recognition date, excluding cases in which:
    • The increase in the fulfilment cash flows (paid, net) exceeds the carrying amount of the contractual service margin, giving rise to a loss, which is immediately recognized in profit or loss against a loss component; or
    • The decrease in the fulfilment cash flows is allocated to the loss component of the liability for remaining coverage applying against recognition of an immediate profit (reversal of a loss previously recognized) in profit or loss.
  • The amount recognized as insurance revenues during the Reporting Period because of the transfer of services in the period (current amortization), determined by the allocation of the contractual service margin remaining at the end of the reporting period (before any allocation) over the current and remaining coverage period.

The changes in the fulfilment cash flows relating to future service that adjust the contractual service margin include the following:

  • Experience adjustments arising from premiums received in the period and that relate to future service, and related cash flows relating to future service;
  • Changes in estimates of the present value of the future cash flows in the liability for remaining coverage that do not arise from a financial risk or changes in financial risk;
  • Differences between any investment component expected to become payable in the period and the actual investment component that becomes payable in the period. This adjustment is calculated by comparing the actual investment component paid, to the expected payment plus insurance finance income or expenses relating to this expected payment before it became payable;
  • Changes in the risk adjustment for non-financial risk that relate to future service.

Changes in fulfilment cash flows relating to current services or recognized past service in the income statement as part of the insurance services expenses. Changes relating to the effects of the time value of money and financial risks are recognized as 'net finance expenses (income) arising from insurance contracts'.

When measuring the fulfillment cash flows, changes relating to future services are measured using current discount rates, but the CSM is adjusted to reflect these changes using the discount rates set in the initial recognition. The implementation of the two different interest rates generates a profit or loss, which is recognized under insurance finance income or expenses.

2. Variable fee approach - the VFA model

This model is a modification of the GMM model and applies to contracts with direct participation features. Insurance contracts with direct participation features are insurance contracts under which the Company promises an investment return to the policyholder based on underlying items. That is to say, the contract includes a significant service associated with investments.

The Company applies the VFA Model to all life insurance policy portfolios that include a yield-dependent savings component in that they have direct participation features that provide the policyholder with a substantial share of the fair value returns on a clearly identified asset portfolio (underlying items).

Reinsurance contracts held by the Company do not qualify for measurement using the VFA model, in accordance with the standard's provisions.

Initial recognition

The Company recognizes an insurance contract according to the Variable Fee Approach (VFA) if at the initial recognition date, it meets all of the following conditions (cumulatively):

  • The contractual terms specify that the policyholder participates in a share of a clearly identified pool of underlying items;
  • The Company expects to pay to the policyholder an amount equal to a substantial share of the fair value returns on the underlying items; and
  • The Company expects a substantial proportion of any change in the amounts paid to the policyholder to vary with the change in fair value of the underlying items.

The conditions for classifying insurance contracts to the VFA model is carried out at the initial recognition date, and no reassessment is carried out thereafter (except in cases of a material contract modification that results in the derecognition of the original contract).

Measurement on initial recognition

At initial recognition, the liability for insurance contracts in the VFA model is measured according to the principles of the GMM Model.

Subsequent measurement

For a group of insurance contracts measured according to the VFA Model, the carrying amount of the contractual service margin (CSM) of a group of contracts at the end of the reporting period equals the carrying amount at the start of the reporting period adjusted for:

  • Effect of any new contracts added to the group during the Reporting Period;
  • The change in the amount of the Company's share in the fair value of the underlying items, unless the decrease in the amount of the Company's share in the fair value of the underlying items exceeds the carrying value of the contractual service margin resulting in a loss, or, where applicable, the amount is first charged to the reversal of the loss component, excluding the effect of the application of the 'mitigating risk' alternative;
  • Changes in the fulfilment cash flows relating to future service, unless such increases make the contract onerous or, where applicable, the amount is first credited to the reversal of the loss component, excluding the effect of the application of the 'mitigating risk' alternative;
  • The amount recognized as insurance revenues during the Reporting Period because of the transfer of services in the period (current amortization), determined by the allocation of the contractual service margin remaining at the end of the reporting period (before any allocation) over the current and remaining coverage period.

Risk mitigation

Under the management of its business and the Commissioner's guidance, the Company is required to manage investment portfolios of assets held for yield-dependent insurance policies. Under such portfolios, the Company may actually hold financial assets, whose total amount exceeds the nominal aggregate value of the yielddependent policies accounted for by the VFA approach, in order to hedge the effects of additional financial exposures arising from those policies, including with regard to the effect of guaranteed annuity conversion factors, all in accordance with the Company's objective and risk mitigation strategy.

The Company opted to apply the risk mitigation alternative to changes in the cash flows for the performance of a contract arising from changes in the time value of money and financial risks in the relevant insurance liabilities, which are hedged through those assets. Therefore, the aforementioned changes will be recognized in profit or loss under the "Net finance expenses (income) from insurance contracts' concurrently with the income or expenses, which will arise in respect of the abovementioned assets. It is noted that the Company assesses and may periodically assess the amount of excess assets under management be held in practice under the participating portfolio in order to hedge the yield-dependent liabilities, if any.

3. Premium allocation approach - the PAA model

The Company applies the PAA Model to all P&C insurance contracts and travel insurance contracts. The Premium Allocation Approach constitutes an optional approach for measuring the liability for the remaining coverage (LRC) in relation to the general model, insofar as the contracts have a coverage period of one year or less or the Company expects that such simplification will not lead to a measurement of the liability for remaining coverage that is materially different than the general model.

The conditions for classifying insurance contracts to the PAA model is carried out at the initial recognition date, and no reassessment is carried out thereafter (except in cases of a material contract modification that results in the derecognition of the original contract).

Measurement on initial recognition

At initial recognition, the liability for the remaining coverage (LRC) is measured as the sum of the premiums received at initial recognition, less cash flows for any insurance acquisition cash flows (unless recognized as an immediate expense), plus or net of any amount resulting from the derecognition at that date of an insurance acquisition cash flows asset plus or minus any other asset or liability previously recognized in respect of cash flows relating to a group of contracts.

The Company chose to recognize the insurance acquisition cash flows incurred as an adjustment for the liability for the remaining coverage rather than as an immediate expense, except in respect of the portfolios included in Clal Credit Insurance.

The Company chose not to adjust the carrying amount of the liability for the remaining coverage in order to reflect the time value of money and the effect of the financial risk if, upon initial recognition, the Company expects that the period between the provision of any part of the services and the repayment date of the related premium does not exceed one year or if the period exceeds one year, but the insurance contracts do not have a significant financing component.

Subsequent measurement

At the end of each reporting period, the Company measures the liability for the remaining coverage for contracts measured in accordance with the Premium Allocation Approach as the carrying value of the liability for the remaining coverage at the beginning of the period, adjusted for the following:

  • Plus premiums received during the period;
  • Net of insurance acquisition cash flows incurred during the period that were not recognized as an immediate expense;
  • Plus any amounts relating to the derecognition of insurance acquisition cash flows recognized as an expense in the reporting period;
  • Minus the amount recognized as insurance revenues in respect of services provided during the period; and
  • Minus any investment component which was paid or carried to a liability for incurred claims.

If at any time during the coverage period, facts and circumstances indicate that a group of insurance contracts accounted for under the Premium Allocation Approach is onerous, the Company recognizes an immediate loss in the statement of income against an increase in the liability for the remaining coverage as the amount of the difference between the carrying amount of the liability for the remaining coverage in accordance with the principles of the PAA Model and the fulfilment cash flows relating to the remaining coverage of the group, in applying the principles of the GMM model.

The liability for incurred claims is calculated in accordance with the same principles as those used in the GMM model. With regard to future cash flows in the framework of incurred claims that are expected to be paid or received within a year or less from the date on which the claims were incurred, the Company chose to adjust these cash flows for the time value of money and for the effect of the financial risk.

Reinsurance contracts held

General Measurement Model (GMM)

The accounting policy used to measure a group of insurance contracts under the General Measurement Model (GMM) applies to the measurement of a group of reinsurance contracts held measured according to the GMM model, using the following adjustments:

At each reporting date, the carrying amount of a group of reinsurance contracts held is the amount of the remaining coverage component and incurred claims component. The remaining coverage component includes the remaining fulfilment cash flows relating to services received under the reinsurance contracts held in future periods as well as the remaining contractual service margin.

In measuring the estimates of the present value of the future cash flows for a group of reinsurance contracts held, the Company makes use of assumptions consistent with those used to measure the present value of the future cash flows for the group (or groups) of the underlying insurance contracts.

The risk adjustment for non-financial risk represents the amount of risk that the Company transfers to the reinsurer.

At initial recognition, the contractual service margin of a group of reinsurance contracts held reflects a net cost (asset) or net income (liability) in reinsurance acquisition. The contractual service margin is recognized on the date of initial recognition in an amount equal and inverse to the total fulfilment cash flows, net of the amount derecognized on that date of any asset or any liability previously recognized in respect of cash flows relating to a group of reinsurance contracts held, plus or minus any cash flows arising on that date as well as any income recognized in profit or loss due to a loss recognized with respect to onerous underlying insurance contracts recognized on that date.

The Company adjusts the carrying value of the contractual service margin of a group of reinsurance contracts held to reflect changes in the fulfilment cash flows, in accordance with the same principles as issued insurance contracts, except when the underlying insurance contracts are onerous and the changes in the fulfilment cash flows for the underlying insurance contracts are recognized in profit or loss by adjusting the loss component. In this case, the corresponding changes in the reinsurance contracts held are also recognized in the profit or loss (by adjusting the loss recovery component).

Deposits held by the Company under the reinsurance contracts held, constitute part of the carrying value of the assets for reinsurance contracts held.

Premium Allocation Access

Subject to the conditions for applying the PAA Model (as detailed above), the Company applies the PAA Model for all reinsurance contracts held for which the relating underlying insurance contracts are also measured according to the PAA Model, as well as for catastrophe reinsurance contracts in the Life and Health Segments.

Onerous underlying insurance contracts

The Company adjusts the contractual service margin of a group of reinsurance contracts held measured in accordance with the GMM Model or the carrying value of the asset for the remaining coverage of a group of reinsurance contracts held measured in accordance with the PAA Model, and as a result - recognizes revenue, with the entity recognizing a loss on initial recognition of an onerous group of underlying insurance contracts or when adding onerous underlying insurance contracts to the group, if the Company has entered into the relating reinsurance contract held before or at the same time as the onerous underlying insurance contracts are recognized.

The amount of the adjustment to the contractual service margin or carrying value of the asset for the remaining coverage is determined by multiplying the loss recognized in respect of the underlying insurance contracts by the rate of recovery in respect of the underlying insurance contracts that the Company expects to recover from the group of reinsurance contracts held. The amount of the adjustment shall not exceed the portion of the carrying value of the loss component of the onerous group of underlying insurance contracts that the Company expects to recover from the group of reinsurance contracts held.

The loss recovery component is created or adjusted for a group of reinsurance contracts held to reflect the adjustment to the contractual service margin or the carrying value of the asset for the remaining coverage, as applicable. The loss recovery component determines the amounts presented in subsequent periods in the statement of income as the reversal of losses from reinsurance contracts held and as a result - they are excluded from the allocation of premiums paid to the reinsurer under reinsurance expenses.

The coverage units and the manner of releasing the contractual service margin (CSM)

The contractual service margin (CSM) is a component of a group of insurance contracts measured under the GMM Model and the VFA Model representing the expected unearned profit that the Company will recognize when it provides insurance contract services under these contracts. Insurance contract services provided by the Company include insurance coverages, return on investment services for certain GMM contracts, and a service relating to investment in VFA contracts.

An amount from the contractual service margin of a group of insurance contracts is recognized in the statement of income as revenues from insurance services over the coverage period by allocating the remaining contractual service margin at the end of the reporting period (prior to the release to profit or loss) in a format that reflects the insurance contract services provided by the Company in connection with those contracts. This pattern is determined based on the coverage units, which were provided during the period compared to the coverage units, which are expected to be provided in the future. The number of coverage units in a group is the quantity of coverage services provided by the contracts in the group, determined by considering for each contract the quantity of the benefits provided under a contract and its expected coverage period.

The following are the coverage units used to release the contractual service margin of the main portfolios:

Type of coverage
Non yield-dependent savings component (guaranteed)
Yield-dependent savings component (participating)
Coverage units
-
Accrual and annuities
-
Accrual and annuities
Life insurance
Permanent health insurance
-
Insurance amount (amount at risk)
-
Insurance amount (monthly compensation amount multiplied
by duration)
Individual and collective long-term care -
Insurance amount (monthly compensation amount multiplied
by duration)
Medical expenses - private individual -
No. of coverages
Medical expenses - collective -
No. of coverages
Critical illnesses -
Insurance amount (amount at risk)
Personal accidents -
Insurance amount (amount at risk)

Coverage units are adjusted for survivability effect.

When a group of insurance contracts includes several types of insurance coverages and/or investment services, the Company weighs the different insurance units on the basis of the expected amount of benefits for the policyholder from each type of coverage or service.

The coverage units for reinsurance contracts held are consistent with the coverage units for the underlying contracts, according to the proportion transferred to the reinsurer, with adjustments in respect of the differences in the services provided.

For the purpose of allocating the contractual service margin to the coverage units, the Company opted to discount the coverage units.

Presentation

The Company presents separately in the statement of financial position the balances of insurance contract portfolios which constitute assets, and the balances of insurance contract portfolios which constitute liabilities, portfolios of reinsurance contracts which constitute assets and portfolios of reinsurance contracts held which constitute liabilities. In addition, the Company presents separately in the income statement revenues from insurance services, expenses from insurance services, reinsurance expenses, reinsurance revenues, financing income or financing expenses arising from insurance contracts and financing expenses or financing income arising from reinsurance contracts.

Insurance service results

The Company's revenues from insurance services describe the provision of insurance services in a period that reflects the consideration that the Company expects to be entitled to in exchange for those services. The consideration recognized as revenues from insurance services constitutes the amount of premiums paid to the Company, adjusted for the effect of financing and net of any non-distinct investment components.

Non-distinct investment components which were not separated from existing insurance contracts - mainly in life insurance policies which include a savings component - represent the amounts that the Company will reimburse the policyholder under any scenario, regardless of whether an insured event had occurred, rather than amounts received in return for the provision of the insurance services, and therefore these amounts are not included either in the revenues from insurance services for the consideration received for the services provided nor in the expenses from the insurance services for the claims and expenses paid.

Revenues from insurance services from contracts measured in accordance with the GMM and VFA Model are calculated on the basis of the amount of all changes in the liability for the remaining coverage relating to the services provided during the period for which the Company expects to receive consideration, plus an allocation of the premium amount relating to the recovery of insurance acquisition cash flows for the reporting period. The Company has chosen to carry out the allocation in accordance with the same coverage units used to release the contractual service margin.

Revenues from insurance services from contracts measured in accordance with the PAA Model, including allocation of the amount of premiums relating to the recovery of insurance acquisition cash flows, are recognized based on the passage of time.

Insurance service expenses arising from insurance contracts are generally recognized in profit or loss as incurred and do not include repayments of investment components. Expenses from insurance services include:

  • (a) Claims and other insurance service expenses incurred;
  • (b) Losses and reversal of losses for groups of onerous insurance contracts
  • (c) Adjustment for liabilities for incurred claims (LIC);
  • (d) Amortization of insurance acquisition cash flows;

Finance income or finance expenses from insurance contracts

Finance income or expenses from insurance consist of the change in the carrying value of the group of insurance contracts arising from:

  • The effect of the time value of money and changes therein;
  • The effect of financial risk and changes therein.

These effects also include the changes in the fair value of underlying items (FVUIs) relating to insurance contracts measured in accordance with the VFA Model as well as the effects of applying the 'risk mitigation' alternative.

The Company has chosen to recognize all financing revenues or expenses from insurance contracts in profit or loss.

The Company has chosen to split the change in risk adjustment for non-financial risk (RA) between the results of insurance services and finance income or finance expenses from insurance.

Net revenue or expense from reinsurance contracts held

The Company presents separately in the consolidated statements of income the amounts that are expected to be recovered from the reinsurers, and the allocation of reinsurance premiums paid. The Company considers reinsurance cash flows dependent on claims for the underlying contracts as part of the claims expected to be recovered under a reinsurance contract held, excluding investment components and fees and commissions from the allocation of reinsurance premiums presented in the consolidated income statements. Amounts relating to recovery of losses related to reinsurance for onerous underlying contracts are included as amounts recoverable from the reinsurer.

Amendment and derecognition of insurance contracts

Amending an insurance contract

When the terms and conditions of the insurance contracts are amended, the Company examines whether the amendment is substantial enough to lead to the derecognition of the original contract and recognition of the amended contract as a new contract. Exercising a right included in the terms and conditions of the original contract does not constitute an amendment. If the amendment of the contract does not lead to derecognition and recognition of a new contract, the effect of the amendment is treated as an change in the estimate of the fulfilment cash flows, recognized as an experience adjustment of the original contract.

Derecognition of an insurance contract

The Company derecognizes an insurance contract when it is settled, i.e. when the obligations specified in the insurance contract expire, are repaid or terminated, or when a substantial contract amendment is made.

When an insurance contract, which is not measured in accordance with the Premium Allocation Approach is derecognized from a group of insurance contracts:

  • The fulfilment cash flows allocated to the Group are adjusted in order to cancel those relating to the rights and obligations derecognized from the Group;
  • The Group's contractual service margin is adjusted for the change in fulfilment cash flows, unless the change is allocated to a loss component; and
  • The number of coverage units for the expected remaining insurance contract services is adjusted to reflect the coverage units that were derecognized from the group.

If a contract is derecognized because it has been transferred to a third party, the contractual service margin of the group from which the contract is derecognized is adjusted for the difference between the change in fulfilment cash flows of the insurance contract group as a result of the contract being derecognized and the premium charged by a third party. If the said difference amount is greater than the remaining contractual service margin, it will be recognized as an immediate loss in the Statement of Income.

If a contract is derecognized due to a significant contract amendment, the contractual service margin of the group from which the contract is derecognized is adjusted for the difference between the change in cash flows to the existence of the contract of the insurance contract group as a result of the contract being derecognized and a theoretical premium that the Company would have charged if it had entered into a contract with terms equivalent

to the new contract at the time of the contract amendment, less any additional premium charged for the amendment. If the said difference amount is greater than the remaining contractual service margin, it will be recognized as an immediate loss in the Statement of Income.

When an insurance contract measured according to the Premium Allocation Approach is derecognized, adjustments to the fulfilment cash flows in order to cancel those relating to the rights and obligations derecognized from the group and the treatment of the effect of the derecognition results in the following amounts being immediately recognized in the income statement:

  • If the contract is settled, the entire net difference between the portion derecognized from the liability for the remaining coverage relating to the original contract and any additional cash flows arising from the settlement of the contract; and
  • If the contract is transferred to a third party, the entire difference between the portion derecognized from the obligation for the remaining coverage relating to the original contract and the premium charged by a third party.

(2) IFRS 9, Financial Instruments (2014)

As from the first quarter of 2025, the Group applies IFRS 9, Financial Instruments (2014) (hereinafter - the "Standard" or "IFRS 9"), which supersedes IFRS 39, Financial Instruments: Recognition and Measurement (hereinafter - "IAS 39").

As stated in Note 2.A above, in light of the postponement of the application of IFRS 17 and IFRS 9, the Group adopted the IFRSs for the first time on January 1, 2025, and the transition date to reporting in accordance with the IFRSs is January 1, 2024. The effect of the transition to IFRS reporting, including the effect of the application of IFRS 9 on the Group's financial position, operating results and cash flows is detailed in Note 14 below.

Following are the main changes in the accounting policy following the application of the Standard as from January 1, 2024:

Financial assets - Classification and measurement of financial assets and financial liabilities

Initial recognition and measurement of financial assets

The Group initially recognizes debt instruments as they are incurred. All other financial assets are initially recognized on the date when the Group becomes party to the contractual terms of the instrument.

A financial asset is initially measured at fair value. Transaction costs that are directly attributable to the acquisition or issue are not attributed to the financial asset and recognized in profit and loss.

Derecognition of financial assets

Financial assets are derecognized when the contractual rights of the Group to the cash flows from the asset expire, or the Group transfers the rights to receive the contractual cash flows arising from the financial asset in a transaction in which substantially all the risks and rewards of ownership of the financial asset have been substantively transferred.

If the Group is essentially left with the risks and rewards of ownership of the financial asset, the Group continues to recognize the financial asset.

Financial assets - Classification of financial assets into groups and the accounting treatment of each group

At initial recognition, financial assets are classified to one of the following measurement categories: Amortized cost or fair value through profit and loss; financial assets are not reclassified in subsequent periods unless, and only if, the Group changes its business model for management of financial debt assets, in which case the affected financial debt assets are reclassified at the beginning of the reporting period subsequent to the business model change.

A financial asset is measured at amortized cost if it meets both of the following two conditions cumulatively and is not designated for measurement at fair value through profit and loss:

  • a) The financial asset is held within a business model whose objective is to hold financial assets in order to collect contractual cash flows; and
  • b) The contractual terms and conditions of the financial asset provide entitlement, at specified dates, to cash flows that are only principal and interest payments in respect of the outstanding principal amount (hereinafter - the "Principal and Interest Test").

Classification and measurement

All financial assets that are not classified for measurement at amortized cost as described above, as well as financial assets designated at fair value through profit and loss, are measured at fair value through profit and loss. At initial recognition, the Group designates financial assets at fair value through profit and loss when such designation reverses or significantly reduces the accounting mismatch.

The Group designated to a category of fair value through profit or loss all financial assets except for non-yielddependent investment contracts. In this context, credit facilities provided by the Group (which constitute the Group's obligations to provide loans) relating to the aforementioned financial asset portfolios are also measured at fair value through profit or loss.

The Group has other accounts receivable balances (which essentially do not constitute investment assets) held within a business model aimed at collecting contractual cash flows. The contractual cash flows in respect of such financial assets include only principal and interest payments that reflect consideration for the time value of money and the credit risk. Accordingly, such financial assets are measured at amortized cost.

Financial assets - Subsequent measurement and gains and losses

Financial assets at fair value through profit and loss

In subsequent periods, such assets are measured at fair value. Net gains and losses, including interest revenues or dividends, are recognized in profit and loss (excluding certain derivative instruments designated as hedging instruments).

Financial assets at amortized cost

These assets are measured in subsequent periods at amortized cost using the effective interest method net of impairment losses. Interest revenues, profits or losses on exchange rate differentials and impairment are recognized in profit and loss. Any profit or loss from derecognition is also recognized in profit and loss.

Non-derivative financial liabilities - classification, subsequent measurement, and gains and losses

Non-derivative financial liabilities include: Overdrafts from banks, loans and credit from banking corporations and other lenders, bonds and subordinated notes, lease liabilities, trade payables and other payables.

Non-derivative financial liabilities - initial recognition

The Group initially recognizes debt instruments as they are incurred. Other financial liabilities are initially recognized at the trade date when the Group becomes party to the contractual provisions of the instrument.

Non-derivative financial liabilities - subsequent measurement

Financial liabilities (excluding financial liabilities designated at fair value through profit and loss) are initially recognized at fair value net of any attributable transaction costs. Subsequent to initial recognition, financial liabilities are measured at amortized cost using the effective interest method. Financial liabilities are designated at fair value through profit and loss, if the Group manages these liabilities and their performance is assessed based on their fair value, depending on how the Group has documented their risk management, if the designation is designed to prevent an accounting mismatch or if it is a hybrid financial instrument that includes an embedded derivative.

Transaction costs that are directly attributed to an expected issuance of an instrument which will be classified as a financial liability are recognized as an asset under the deferred expenses line item in the statement of financial position. These transaction costs are deducted from the financial liability upon initial recognition thereof, or amortized as finance expenses in the statement of income, when it is no longer expected that the issuance will take place.

Derecognition of financial liabilities

Financial liabilities are derecognized when the contractual obligation of the Group expires or when it is discharged or canceled.

Material changes in terms of a debt instrument

An exchange of debt instruments having substantially different terms are accounted for as an extinguishment of the original financial liability and the recognition of a new financial liability. In addition, a significant amendment of the terms of an existing financial liability, or an exchange of debt instruments having substantially different terms between an existing borrower and lender, are accounted for as an extinguishment of the original financial liability and a recognition of a new financial liability at fair value.

In such a case, the entire difference between the amortized cost of the original financial liability and the fair value of the new financial liability is recognized in profit and loss in the finance income or expenses line item.

The terms and conditions are substantively different if the discounted present value of the cash flows according to the new terms and conditions, including any fees and commissions paid, less any fees and commissions received and discounted using the original effective interest rate, is different by at least ten percent from the discounted present value of the remaining cash flows of the original financial liability.

In addition to the quantitative test described above, the Group assesses, among other things, whether changes took place in connection with various economic parameters embodied in the exchanged debt instruments. Therefore, as a rule, exchanges of linked debt instruments with non-linked instruments are considered as exchanges with substantially different terms even if they do not meet the quantitative test performed above.

When exchanging debt instruments with capital instruments, equity instruments issued when extinguishing and derecognizing the liability, in whole or in part, are considered part of the "consideration paid" for the purpose of calculating profit or loss from the derecognition of the financial liability.

The equity instruments are initially measured at fair value, unless the value cannot be reliably measured - in the latter case, the issued instruments are measured according to the fair value of the derecognized liability. Any difference between the amortized cost of the financial liability and the initial measurement of the equity instruments is recognized in the income statement under the finance income or expenses.

Non-substantial modification in terms of a debt instrument

In a non-substantial modification in terms (or exchange) of A debt instrument, the new cash flows are discounted using the original effective interest rate, and the difference between the present value of the new financial liability and the present value of the original financial liability is recognized in profit and loss.

Impairment of financial assets

At each reporting date, the Company shall test the provision for loss in respect of financial debt instruments that are not measured at fair value through profit or loss should be estimated.

The Company shall differentiate between two situations of recognition of a provision for loss:

  • a) Debt instruments with no significant impairment in credit quality since the initial recognition date or with a low credit risk - the provision for loss recognized for this debt instrument will take into account current expected credit losses in the 12 months period after the reporting date; or
  • b) debt instruments with significant deterioration in credit quality since the initial recognition date and their credit risk is not low, the provision for loss recognized will take into account the expected credit losses - over the balance of the useful life of the instrument. The will apply Company the expedient, according to which it shall assume that the credit risk of a debt instrument has not increased significantly since its initial recognition date, if it is determined, at the reporting date, that the instrument has low credit risk, for example - if the instrument has an external "investment grade" rating.

Impairment in respect of debt instruments measured at amortized cost is recognized in profit or loss against a provision for impairment.

As stated above, due to the fact that in the transition to IFRS 9 most of the Company's financial assets will be classified to fair value through profit or loss, the amount of the provision for credit losses is expected to be immaterial.

B. First-time application of new financial reporting standards and amendments to existing accounting standards in the credit card company - Max

As of the reporting periods commencing on January 1, 2025, Max applies the following ASUs and Banking Supervision Department directives:

(1) ASU 2023-07, Improvements to Reportable Segment Disclosures

On November 27, 2023, the Financial Accounting Standards Board (FASB) published ASU 2023-07, Improvements to Reportable Segment Disclosures (hereinafter - the "ASU"). The ASU improves the disclosure requirements, including:

  • Addition of a requirement to disclose 'significant expenses' reported to the CODM and included within the reported profit; the disclosure will be made in a separate line in the note.
  • Disclosure regarding the amount and composition of 'other segment items' included in adjustments to the reported segment profit.
  • Explanation of how the CODM uses the reported profit to assess performance and allocate resources to the segment.
  • Disclosure of the CODM's identity and position.
  • Further clarifications regarding single reportable segment entities and disclosures in interim financial statements.

The provisions of the ASU were applies as from the Financial Statements as of December 31, 2024.

(2) Circular No. H-06-2798 of the Banking Supervision Department, "Disclosure of Interest Rate Risk and Disclosure of Liquidity and Financing Risk"

On October 8, 2024, the Banking Supervision Department published a circular regarding disclosure of interest rate risk and disclosure of liquidity and financing risk.

Under the circular, revisions were made to the Reporting to the Public Directives with the aim of establishing an expanded and adapted disclosure framework for achieving effective and comprehensive disclosure regarding management of interest rate, liquidity and financing risks. Among other things, Note 23 was regarding "Assets and Liabilities by Currency and Term to Maturity" was revised as detailed below:

  • The note's name was changed to "Cash Flows in Accordance with the Contractual Repayment Date".
  • The disclosure regarding the composition of financial assets and liabilities was expanded.
  • Details of longer repayment periods were reduced.
  • A requirement of providing quarterly disclosure of this Note, on a consolidated basis, had been added.

The Circular's provisions were applied as from the Annual Financial Statements as of December 31, 2024 and the Interim Financial Statements as of March 31, 2025. Comparison figures were presented in accordance with the data detailed in the disclosure format in the Reporting to the Public Directives.

NOTE 4 - SEGMENT REPORTING

A. General

The Group operates in the following operating segments:

1. Life Insurance and Long-Term Savings

The Long-Term Savings Segment comprises life insurance, related coverages (appendices), investment contracts, and management of pension funds and provident funds. The segment comprises long-term savings (under various types of insurance policies, pension funds and provident funds, including advanced education funds), and insurance coverages for various risks, such as: death, disability, long-term health, and health insurance sold as appendices to life insurance policies, and more. According to the Commissioner's Directives, the Long-Term Savings Segment is described in accordance with the following subsegments: Provident, Pension and Life Insurance.

2. Health Insurance

The Health Insurance Segment comprises the Group's activity in the Health Insurance Subsegments. The segment comprises insurance for long-term care, medical expenses insurance, surgery, transplants, personal accidents (Long-Term Health Subsegment), travel and more.

3. P&C insurance

The P&C Insurance Segment comprises the Liability and Property Subsegments, Credit Insurance, Personal Accidents Insurance and Other.

4. Credit Cards Segment

Includes the credit card company's operating results, divided into two main subsegments: Issuing and Acquiring.

Issuing Subsegment

The Issuing Subsegment focuses on 2 main activities:

    1. Solutions for financial institutions joint credit card issuing and processing with banks, for their customers (B2B2C); hereinafter - "bank payment cards".
    1. Private customers sale and marketing of non-bank credit cards, consumer credit and other products directly to private customers, i.e., consumers (B2C), including through joint loyalty programs.

As part of the Issuing Subsegment, Max issues payment cards to its customers, which are used as a means of payment for transactions and cash withdrawal by merchants in Israel and worldwide that accept the brands issued by the Company. Max's revenues from card holders is from fees and commissions collected from the card holders and issuer fees collected from the credit card companies (as acquiring companies) as well as from international organizations (acquirers outside Israel). In addition, interest is collected from Max customers for transactions and credit products provided by Max.

Acquiring Subsegment

This subsegment includes mainly the following activities:

    1. Acquiring services Payment guarantees against vouchers of transactions carried out using credit cards in exchange for a fee collected from the merchant.
    1. Related services and complementary products to the acquiring services.
    1. Financial solutions Products and services offered to merchants, such as loans, voucher factoring, early payments and guarantees, in respect of which interest, fees and commissions are collected from the merchants.

Furthermore, the Credit Card Segment will include the operating results of Milo Brom Holdings Ltd. (hereinafter - "Milo"), which holds the following companies:

A. Hyp Payment Solutions Ltd. (hereinafter - "Hyp"), which provides payment solutions to e-commerce websites and merchants, used for payment by credit cards and other means of payment, and provides credit card reconciliation services through a system that enables monitoring merchants' business activity with credit card companies and factoring companies. Hyp also provides a bookkeeping management and digital invoice generation system;

B. Max EVS Ltd. (held at 51%) - is a technological joint venture in the field of charging systems and other services relevant to electric vehicles and solar roofs.

5. Other

Includes operating segments that do not meet the quantitative thresholds for reporting, mainly in respect of the insurance agencies.

6. Activity not allocated to segments

This activity includes the Group's headquarters, which is mainly the capital, the liabilities not in the insurance business and the assets held against them by Clal Insurance rather than by the credit card company's business, as well as the Company's separate balances and results.

As of April 1, 2023, the results also include the finance expenses for the Syndicated Loan in respect of the Max acquisition transaction. On February 25, 2024, CIMax executed early repayment of the full amount of the syndicated loan. For further details, see Note 26(a1)(3) to the Consolidated Financial Statements for 2023.

B. Seasonality

1. Life Insurance and Long-Term Savings Segment

As a general rule, revenues from life insurance premiums and management fees revenue from pension funds and provident funds are not characterized by seasonality; therefore, claims are not subject to seasonality either.

However, since the tax year ends in December, there is a certain effect of seasonality in that month in terms of payment of premiums/contributions towards benefits for pension saving products, since significant amounts are deposited in this month by salaried employees and self-employed persons, who make contributions independently outside their payroll in order to fully utilize the tax benefits, and also by employers that pay outstanding debts in respect of the relevant tax year or make one-off contributions, normally in respect of severance pay-related debts. Furthermore, the amounts of premiums/contributions towards benefits may be higher in certain months, which vary from one year to another, mainly due to one-off payments made by employers to employees, and in respect of which contributions towards benefits are made.

2. Property and Casualty Insurance Segment

As a general rule, income earned from insurance services in the Property and Casualty Insurance Segment are not affected by significant seasonality. However, the premium income in the first quarter of the year are higher than premium income in the other quarters, mainly due to renewal of insurance agreements of business policyholders and large car fleets at the beginning of the calendar year, which reflects a certain degree of seasonality. The effect of this seasonality on the reported income is adjusted through the liability for remaining coverage.

There is no significant seasonality in other components of expenses, such as claims and in other revenue components, such as investment revenue. However, it should be noted that during the winter season - in the first quarter or fourth quarter of the year, or both - there is sometimes an increase in claims, mainly in the Property Insurance Subsegment, and consequently the reported profit for the period decreases.

C. Operating segment reporting

Provident
For the three
Pension Investment contracts Life Insurance Total
For the three For the three
month period For the For the three For the month period For the month period For the For the three For the
ended
March 31
year ended
December 31
month period ended March 31 year ended
December 31
ended
March 31
year ended
December 31
ended
March 31
year ended
December 31
month period
ended March 31
year ended
December 31
2025 2024 2024 2025 2024 2024 2025 2024 2024
2025
2024 2024 2025 2024 2024
In NIS million Unaudited
Revenues from insurance services 705 660 2,656 705 660 2,656
Expenses from insurance services (626) (572) (2,409) (626) (572) (2,409)
Income from insurance services before reinsurance
contracts held 79 88 246 79 88 246
Reinsurance expenses (47) (69) (230) (47) (69) (230)
Reinsurance revenues 47 44 183 47 44 183
Revenues/expenses, net from reinsurance
contracts held (25) (47) (25) (47)
Income (loss) from insurance services 79 63 199 79 63 199
Investment gains (losses), net from assets held against
insurance contracts and yield-dependent
investment contracts (5) 577 1,442 153 3,156 9,051 148 3,733 10,492
Gains (losses) from other investments, net:
Interest revenues calculated using the effective
interest method 85 42 220 85
42 220
Net losses from impairment of financial assets
Other investment income (losses), net (43) 1 3 1 2 5 (95) 472 1,592 (137) 475 1,600
Share in profits (losses) of equity-accounted subsidiaries closely
related to the investing activity - 1 (1) (1)
(1) (1)
Total gains (losses) from other investments, net 42 43 223 1 2 5 - - -
(96)
472 1,591 (53) 516 1,820
Total investment gains (losses), net 42 43 223 1 2 5 (5) 577 1,442 57 3,628 10,641 95 4,249 12,312
Finance expenses (income), net arising from insurance contracts 79 (3,532) (10,289) 79 (3,532) (10,289)
Finance income (expenses), net arising from
reinsurance contracts
(6)
(4)
(6)
(4)
Decrease (increase) in liabilities for investment contracts due to
the yield component (41) (40) (218) - 5 (577) (1,442)
(36)
(617) (1,660)
Income (loss) from investments and financing, net 2 3 5 1 2 5 130
92 352 132 96 363
Income (loss), net from insurance and investment 2 3 5 1 2 5
209
155 552 211 160 563
Provident Pension Investment contracts Life Insurance Total
For the three For the three For the three
month period For the For the three For the month period For the month period For the For the three For the
ended
March 31
year ended
December 31
month period
ended March 31
year ended
December 31
ended
March 31
year ended
December 31
ended
March 31
year ended
December 31
month period
ended March 31
year ended
December 31
2025 2024 2024 2025 2024 2024 2025 2024 2024 2025 2024 2024 2025 2024 2024
In NIS million Unaudited
Unaudited
Revenues from credit card transactions
Revenues from management fees 75 75 299 105 97 402 25 27 103 204 199 804
Revenues from fees and commissions of Brokers (Agencies)
Credit loss expenses
Credit card processing
Payments to banks
Other operating expenses (72) (71) (294) (89) (86) (356) (26) (22) (102) (1) (2) (187) (180) (754)
Other revenues (expenses), net (1) (1) (6) (1) (1) (5) (2) (2) (11)
Other finance expenses
Share in profits (losses) of equity-accounted subsidiaries which
are not closely related to the investing activity
Income (loss) before tax 3 5 4
15
12 46
(1)
5 1 209 154 550 226 176 602
Other comprehensive income 1 1 1
Comprehensive income (loss) before taxes 3 5 4
15
12 46
(1)
5 1 210 154 550 227 177 602
Total segment assets 127,270 125,133 127,607
Total segment assets for yield-dependent contracts 94,868 93,512 96,062
Total segment liabilities 124,031 123,488 125,864
Health Insurance P&C Insurance Credit cards Other Operating Segments
For the three
month period
For the
year ended
For the three
month period
For the
year ended
For the three
month period
For the
year ended
For the three
month period
For the
year ended
ended March 31
2025
2024 December 31
2024
ended March 31
2025
2024 December 31
2024
ended March 31
2025
2024 December 31
2024
ended March 31 2025 2024 December 31
2024
In NIS million Unaudited
Revenues from insurance services 516 454 1,959 956 916 3,777
Expenses from insurance services (413) (366) (1,510) (778) (727) (2,645)
Income from insurance services before reinsurance contracts held 103 87 450 178 189 1,132
Reinsurance expenses (14) (13) (62) (289) (303) (1,148)
Reinsurance revenues (5) 6
37
183 154 463
Revenues/expenses, net from reinsurance contracts held (19) (7) (26) (106) (149) (685)
Income (loss) from insurance services 85 80 424 72 40 447
Investment gains (losses), net from assets held against insurance contracts and yield
dependent investment contracts 3 50 142

Gains (losses) from other investments, net:
Other investment income (losses), net 36 85 314 36 94 270
Share in profits (losses) of equity-accounted subsidiaries closely related to the investing activity
(1) (2)
Total gains (losses) from other investments, net 36 85 314 35 94 269
Total investment gains (losses), net 39 135 456 35 94 269
Finance expenses (income), net arising from insurance contracts (11) (167) (480) (17) (53) (272)
Finance income (expenses), net arising from reinsurance contracts 12 33 7 23 116
Income (loss) from investments and financing, net 29 (21) 8 25 63 113
Income (loss), net from insurance and investment 113 60 432 97 103 560
Investment income, net and finance income which are not from a consolidated insurance company
328
305 1,278 1
Revenues from credit card transactions

409
354 1,554
Revenues from fees and commissions of Brokers (Agencies)
9
5 21
60
56 245
Credit loss expenses

(46)
(41) (216)
Credit card processing
(255)
(268) (986)
Payments to banks

(61)
(54) (233)
Other operating expenses
(2) (2) (10) (142) (130) (547) (48) (47) (193)
Other revenues (expenses), net


(2)
(2) (9)
Other finance expenses
(1)
(125)
(118) (485) (1)
(2)
Share in profits (losses) of equity-accounted subsidiaries which are not closely related to the
investing activity
1
4 4 3
12
Income (loss) before tax 113 60 432 94 101 550 118 93 390
14
10 53
Other comprehensive income 1
Comprehensive income (loss) before taxes 113 60 432 95 101 550 118 93 390
14
10 53
Total segment assets 6,790 6,513 7,176 8,001 7,425 7,465 19,937 17,394 19,409 438 315 433
Total segment assets for yield-dependent contracts 1,265 1,186 1,267
Total segment liabilities 6,457 6,253 6,582 7,039 7,008 6,953 17,625 15,524 17,309 192 160 207
Not attributed to operating segments Adjustments and offsets Total
For the For the three For the For the three For the
For the three-month year ended month period year ended month period year ended
period ended March 31 December 31 ended March 31 December 31 ended March 31 December 31
2025 2024 2024 2025 2024 2024 2025 2024 2024
In NIS million Unaudited
Revenues from insurance services 1
2,178
2,030 8,391
Expenses from insurance services ‐ (1,817) (1,666) (6,566)
Income from insurance services before reinsurance contracts held 1
361
364 1,825
Reinsurance expenses (350)
(384) (1,441)
Reinsurance revenues
225
203 683
Revenues/expenses, net from reinsurance contracts held (124)
(181) (758)
Income (loss) from insurance services 1
236
183 1,067
Investment gains (losses), net from assets held against insurance contracts and yield-dependent investment contracts 151
3,783 10,635
Gains (losses) from other investments, net:
Interest revenues calculated using the effective interest method 85
42 220
Net losses from impairment of financial assets
Other investment income (losses), net 115 102 593 50
755 2,777
Share in profits (losses) of equity-accounted subsidiaries closely related to the investing activity 1 (1) (1)
(1) (2)
Total gains (losses) from other investments, net 116 100 593 134
795 2,995
Total investment gains (losses), net 116 100 593 1
285
4,578 13,630
Finance expenses (income), net arising from insurance contracts (51)
3,752 11,041
Finance income (expenses), net arising from reinsurance contracts 1
1
31 149
Decrease (increase) in liabilities for investment contracts due to the yield component
(36)
(617) (1,660)
Income (loss) from investments and financing, net 116 100 593
302
239 1,078
Income (loss), net from insurance and investment 116 100 593 538
422 2,145
Investment income, net and finance income which are not from a consolidated insurance company 20 11 27 7 29 64 354 345 1,370
Revenues from credit card transactions
409
354 1,554
Revenues from management fees 205
199 805
Revenues from fees and commissions of Brokers (Agencies) (21) (23) (86) 49 39 180
Credit loss expenses (46)
(41) (216)
Credit card processing
(255)
(228) (986)
Payments to banks (61)
(54) (233)
Other operating expenses (28) (19) (95) 21 24 86 (388) (356) (1,509)
Other revenues (expenses), net (1) (7) (4) (24) (11) (8) (47)
Other finance expenses (68) (81) (307) 5 5
(194)
(196) (794)
Share in profits (losses) of equity-accounted subsidiaries which are not closely related to the investing activity 4
3 16
Income (loss) before tax 40 11 216 2 30 44 605 480 2,286
Other comprehensive income 1 3 1
Comprehensive income (loss) before taxes 41 11 216 2 30 44 608 481 2,286
Total segment assets 9,619 10,089 10,412 (467) 286 495 171,611 167,154 173,008
Total segment assets for yield-dependent contracts 96,133 94,698 97,329
Total segment liabilities 7,594 7,355 7,495 566 295 215 162,380 159,476 164,189

41 - 2

D. Additional information regarding the Company's activities by main portfolios groups

Additional data regarding the Life Insurance and Long-Term Savings operating segment

For the three-month
period ended March 31
2025 2024 2024
In NIS million Unaudited
Proceeds from investment contracts 413 274 1,331
Annualized receipts for investment contracts - new business 9 11 38
One-off proceeds for investment contracts 329 175 955
Policies with
a non-yield
dependent
savings
component
Policies with
a yield
dependent
savings
component
Policies
without a
savings
component Total
In NIS million Unaudited
Gross data for the 3-month period ended March 31, 2025
Gross premiums for insurance contracts net of reimbursement
of premiums (*)
70 773 281 1,124
(*) Of which: Savings component 68 709 - 777
Variable management fees - - - -
Fixed management fees - 123 - 123
Policies with
a non-yield
dependent
savings
component
Policies with
a yield
dependent
savings
component
Policies
without a
savings
component Total
In NIS million (Unaudited)
Gross data for the 3-month period ended March 31, 2024
Gross premiums for insurance contracts net of reimbursement
of premiums (*)
57 871 267 1,195
(*) Of which: Savings component 55 800 - 855
Variable management fees - - - -
Fixed management fees - 124 - 124
Policies with
a non-yield
dependent
savings
component
Policies with
a yield
dependent
savings
component
Policies
without a
savings
component
Total
In NIS million (Unaudited)
Gross data, for the 12-month period ended December 31, 2024
Gross premiums for insurance contracts net of reimbursement
of premiums (*)
247 3,349 1,064 4,661
(*) Of which: Savings component 239 3,047 -
3,286
Variable management fees - 2 -
2
Fixed management fees - 500 -
500

Additional data regarding the Health Insurance Segment

Long-term care Health Insurance - other
Private
individuals Collective
Medical
expenses
and
disabilities -
individual
Medical
expenses
and
disabilities -
Other
collective
(a)
Total
In NIS million (Unaudited)
Gross premium
For the three-month period ended March 31, 2025 69 6 167 32 207 481
For the three-month period ended March 31, 2024 69 6 151 27 182 435
For the year ended December 31, 2024 279 26 561 117 873 1,856

A. Other including critical illness, personal accidents, and travel

Additional data regarding the Property and Casualty Insurance Segment

Compulsory motor
insurance
Motor
property
Credit
Insurance
Other
(a)
Total
In NIS million (Unaudited)
Gross premium
For the three-month period ended March 31, 2025 238 363 37 434 1,072
For the three-month period ended March 31, 2024 219 378 35 497 1,129
For the year ended December 31, 2024 776 1,314 139 1,731 3,960

B. "Other" property and casualty insurance includes the remaining Property and Casualty Insurance Subsegments, which are not compulsory motor and motor property insurance; it consists mainly of a business, home and engineering insurance portfolio, the premium in respect of which accounts for approx. 85% of total premiums in these subsegments.

NOTE 5 - FINANCIAL INVESTMENTS AND DERIVATIVE INSTRUMENTS

A. Financial investments held against yield-dependent contracts - breakdown of financial investments by asset type

As of March 31 As of
December 31
2025 2024 2024
In NIS million Unaudited
Debt instruments:
Illiquid debt instruments:
Deposits with banks and financial institutions 148 124
Illiquid corporate bonds 702 842 723
Loans (including investees) 6,654 7,094 6,791
Total illiquid debt instruments 7,356 8,084 7,638
Liquid debt instruments:
Government Bonds 10,634 9,369 10,526
Liquid corporate bonds 15,309 18,398 15,385
Total liquid debt instruments 25,943 27,766 25,911
Total debt instruments 33,299 35,850 33,549
Equity instruments:
Illiquid debt instruments:
Illiquid shares 2,441 2,155 2,288
Liquid equity instruments:
Liquid shares 17,040 17,081 17,986
Total equity instruments 19,481 19,236 20,274
Other investments:
Other investments (1) 32,946 29,449 33,935
Derivative instruments (2) 604 954 1,044
Total other financial investments 33,550 30,403 34,979
Total financial investments 86,330 85,489 88,802
Liabilities for derivatives(2) 671 519 428

1) Other investments mainly include investments in ETFs, participation certificates in mutual funds, investment funds, and structured products.

B. Other financial investments (not in respect of yield-dependent contracts)

B. 1 Breakdown of financial investments by asset type

As of March 31, 2025
Financial investments
measured at fair value
through profit or loss
Other financial
investments
measured at
depreciated cost
Total
In NIS million Unaudited
Debt instruments:
Illiquid debt instruments:
Deposits with banks and financial institutions 386 20 406
Treasury deposits 2,216 2,216
Designated bonds 19,384 19,384
Illiquid corporate bonds 237 22 259
Loans (including investees) 7,980 70 8,050
Total illiquid debt instruments 27,987 2,328
Liquid debt instruments:
Government Bonds 3,274 3,274
Liquid corporate bonds 2,650 2,650
Total liquid debt instruments 5,924 5,924
Total debt instruments 33,911 2,328 36,239
Equity instruments:
Illiquid debt instruments:
Illiquid shares 842 842
Liquid equity instruments:
Liquid shares 993 993
Total equity instruments 1,835 1,835
Other investments:
Other investments (1) 5,823 5,823
Derivative instruments (2) 106 106
Total other financial investments 5,929 5,929
Total financial investments 41,675 2,328 44,003
Liabilities for derivatives(2) 258 - 258

1) Other investments mainly include investments in ETFs, participation certificates in mutual funds, investment funds, and structured products.

As of March 31, 2024
Other financial
Financial investments
investments
measured at fair value
measured at
through profit or loss
depreciated cost
Total
In NIS million Unaudited
Debt instruments:
Illiquid debt instruments:
Deposits with banks and financial institutions 526 23 549
Treasury deposits 2,196 2,196
Designated bonds 18,827 18,827
Illiquid corporate bonds 266 52 318
Other illiquid debt instruments 7,171 62 7,233
Total illiquid debt instruments 26,790 2,333 29,123
Liquid debt instruments:
Government Bonds 3,164 3,164
Other liquid debt instruments 3,101 3,101
Total liquid debt instruments 6,265 6,265
Total debt instruments 33,055 2,333 35,388
Equity instruments:
Illiquid debt instruments:
Investments in other equity instruments 773 773
Liquid equity instruments:
Liquid shares 1,034 1,034
Total equity instruments 1,807 1,807
Other investments:
Other investments (1) 5,597 5,597
Derivative instruments (2) 288 288
Total other financial investments 5,885 5,885
Total financial investments 40,747 2,333 43,080
Liabilities for derivatives(2) 152 - 152

1) Other investments mainly include investments in ETFs, participation certificates in mutual funds, investment funds, and structured products.

As of December 31, 2024
Financial investments
Other financial
measured at fair value
investments measured
through profit or loss at depreciated cost Total
In NIS million Unaudited
Debt instruments:
Illiquid debt instruments:
Deposits with banks and financial institutions 402 20 422
Treasury deposits 2,226 2,226
Designated bonds 18,680 18,680
Illiquid corporate bonds 257 29 286
Loans (including investees) 7,803 65 7,868
Total illiquid debt instruments 27,142 2,340 29,482
Liquid debt instruments:
Government Bonds 3,351 3,351
Liquid corporate bonds 2,855 2,855
Total liquid debt instruments 6,206 6,206
Total debt instruments 33,348 2,340 35,688
Equity instruments:
Illiquid debt instruments:
Illiquid shares 801 801
Liquid equity instruments:
Liquid shares 975 975
Total equity instruments 1,776 1,776
Other investments:
Other investments (1) 5,901 5,901
Derivative instruments (2) 154 154
Total other financial investments 6,055 6,055
Total financial investments 41,179 2,340 43,519
Liabilities for derivatives(2) 100 - 100

1) Other investments mainly include investments in ETFs, participation certificates in mutual funds, investment funds, and structured products.

C. Financial instruments held against yield-dependent contracts C.1. Fair value of financial instruments by level

As of March 31, 2025
Level 1 Level 2 Level 3 Total
In NIS million Unaudited
Financial investments:
Illiquid debt instruments 7,337 19 7,356
Liquid debt instruments 21,590 4,352 25,943
Capital instruments 16,652 388 2,441 19,481
Other financial investments 16,118 2,520 14,913 33,550
Total financial assets 54,360 14,597 17,373 86,330
Of which for derivatives 91 503 10 604

During the period there were no material transfers between Level 1 and Level 2

As of March 31, 2024
Level 1 Level 2 Level 3 Total
In NIS million Unaudited
Financial investments:
Illiquid debt instruments 8,055 29 8,084
Liquid debt instruments 23,236 4,530 27,766
Capital instruments 16,615 466 2,155 19,236
Other financial investments 15,112 2,270 13,020 30,403
Total financial assets 54,963 15,322 15,204 85,489
Of which for derivatives 91 855 8 954

During the period there were no material transfers between Level 1 and Level 2

As of December 31, 2024
Level 1 Level 2 Level 3 Total
In NIS million Unaudited
Financial investments:
Illiquid debt instruments 7,620 18 7,638
Liquid debt instruments 21,751 4,160 25,911
Capital instruments 17,471 515 2,288 20,274
Other financial investments 17,646 2,850 14,483 34,979
Total financial assets 56,868 15,145 16,789 88,802
Of which for derivatives 101 934 89 1,044

During the period there were no material transfers between Level 1 and Level 2

Illiquid debt
instruments
Capital
Other
instruments
investments
Total
In NIS million Unaudited
Balance as of January 1, 2025 18 2,288 14,483 16,789
Total income (losses) recognized:
In profit and loss1 1 64 503 568
Purchases 93 536 629
Sales (598) (598)
Interest and dividend received (4) (11) (15)
Balance as of March 31, 2025 19 2,441 14,913 17,373
Total gains (losses) for the period included in profit or loss in respect
of assets held as of March 31, 2025 1 64 507 572

C.2. Level 3 financial instruments measured at fair value held against yield-dependent contracts

Illiquid debt
Capital
Other
instruments
instruments
investments
Total
In NIS million Unaudited
Balance as of January 1, 2024 29 1,968 12,539 14,537
Total realized gains (losses):
In profit and loss1 (78) 236 158
Purchases 275 520 795
Sales (6) (275) (281)
Interest and dividend received (4) (4)
Balance as of March 31, 2024 29 2,155 13,020 15,204
Total gains (losses) for the period included in profit or loss in respect
of assets held as of March 31, 2024 (78) 237 159
Illiquid debt
instruments
Capital
instruments
Other
investments
Total
In NIS million Unaudited
Balance as of January 1, 2024 29 1,968 12,539 14,537
Total realized gains (losses):
In profit and loss1 6 (123) 792 675
Purchases 509
2,762
3,271
Sales (56)
(1,591)
(1,647)
Redemptions (24)
(24)
Interest and dividend received (3) (10)
(9)
(22)
Debt-to-equity swap 10 -
(10)
-
Balance as of December 31, 2024 18 2,288 14,483 16,789
Total gains (losses) for the period included in profit or loss in respect
of assets held as of December 31, 2024 -
(123)
812 689
  1. Recognized under investment income (losses), net from assets held against insurance contracts and yield-dependent investment contracts

D. Other financial instruments not held against yield-dependent contracts D.1. Fair value of financial instruments by level

As of March 31, 2025
Level 1 Level 2 Level 3 Total
In NIS million Unaudited
Financial assets:
Illiquid debt instruments, excluding designated bonds 5,192 3,411 8,603
Designated bonds 19,384 19,384
Liquid debt instruments 5,843 81 5,924
Capital instruments 960 33 842 1,835
Other investments 701 123 5,105 5,929
Total financial assets 7,504 5,429 28,742 41,675
Of which for derivatives 8 94 4 106

During the period there were no material transfers between Level 1 and Level 2

As of March 31, 2024
Level 1 Level 2 Level 3 Total
In NIS million Unaudited
Financial assets:
Illiquid debt instruments, excluding designated bonds 5,556 2,407 7,963
Designated bonds 18,827 18,827
Liquid debt instruments 6,123 142 6,265
Capital instruments 1,007 27 773 1,807
Other investments 927 281 4,677 5,885
Total financial assets 8,057 6,006 26,684 40,747
Of which for derivatives 4 281 3 288

During the period there were no material transfers between Level 1 and Level 2

As of December 31, 2024
Level 1 Level 2 Level 3 Total
In NIS million Unaudited
Financial assets:
Illiquid debt instruments, excluding designated bonds 5,299 3,163 8,462
Designated bonds 18,680 18,680
Liquid debt instruments 6,079 127 6,206
Capital instruments 930 45 801 1,776
Other investments 905 146 5,004 6,055
Total financial assets 7,914 5,617 27,648 41,179
Of which for derivatives 4 145 4 153

During the period there were no material transfers between Level 1 and Level 2

As of March 31, 2025
Illiquid debt
instruments,
excluding
designated bonds
Designated
bonds
Capital
instruments
Other
investments Total
In NIS million Unaudited
Balance as of January 1, 2025 3,163 18,680 801 5,004 27,648
Total income (losses) recognized:
In profit and loss 42 (146) 26 176 98
Purchases 282 908 19 148 1,357
Sales
(222)
(222)
Redemptions (57) (58) (115)
Interest and dividend received (19) (4)
(1) (24)
Balance as of March 31, 2025 3,411 19,384 842 5,105 28,742
Total gains (losses) for the period included in profit or
loss for assets and liabilities held as of March 31, 2025
42 (146) 26 176 98

D.2 Level 3 financial instruments measured at fair value held against yield-dependent contracts

As of March 31, 2024
Illiquid debt
instruments,
excluding
designated bonds
Designated
bonds
Capital
instruments
Other
investments Total
In NIS million Unaudited
Balance as of January 1, 2024 2,179 18,539 757 4,528 26,003
Total income (losses) recognized:
In profit and loss 72
288
(4) 81 437
Purchases 222 26
164 412
Sales (3)
(96) (99)
Redemptions (52)

(52)
Interest and dividend received (14)
(3)

(17)
Balance as of March 31, 2024 2,407 18,827 773 4,677 26,684
Total gains (losses) for the period included in profit or

loss for assets and liabilities held as of March 31, 2024 72 288 (4) 81 437

As of December 31, 2024
Illiquid debt
instruments,
excluding
designated bonds
Designated
bonds
Capital
instruments
Other
investments Total
In NIS million Unaudited
Balance as of January 1, 2024 2,179 18,539 757 4,528 26,003
Total income (losses) recognized:
In profit and loss 314 1,075 (8) 189
1,570
Purchases 998 1,388 85 812
3,283
Sales
(26)
(525)
(551)
Redemptions (253) (1,573)
‐ (1,826)
Interest and dividend received (75) (749) (7)
(831)
Balance as of December 31, 2024 3,163 18,680 801 5,004 27,648
Total gains (losses) for the period included in profit or loss
for assets and liabilities held as of December 31, 2024 314 1,075 (8) 196
1,577

D.3. Financial instruments measured at fair value for disclosure purposes only

As of March 31, 2025
In NIS million Carrying
amount
Fair value
Financial assets
Other financial investments measured at depreciated cost:
Illiquid debt instruments:
Deposits with banks and financial institutions 20 20
Treasury deposits 2,216 2,707
Illiquid corporate bonds 22 22
Loans (including investees) 70 69
Total illiquid debt instruments 2,328 2,818
Total financial assets 2,328 2,818
In NIS million Carrying
amount
As of March 31, 2024
Fair value
Financial assets
Other financial investments measured at depreciated cost:
Illiquid debt instruments:
Deposits with banks and financial institutions 23 23
Treasury deposits 2,196 2,761
Illiquid corporate bonds 52 46
Loans (including investees) 62 60
2,333 2,890
Total illiquid debt instruments
As of December 31, 2024
In NIS million Carrying
amount
Fair value
Financial assets

Other financial investments measured at depreciated cost:

Illiquid debt instruments:

Deposits with banks and financial institutions
20
20
Treasury deposits
2,226
2,704
Illiquid corporate bonds
29
30
Loans (including investees)
65
64
Total illiquid debt instruments
2,340
2,818
Total financial assets
2,340
2,818

E. Additional information regarding the fair value of financial instruments

The different fair value levels were defined as follows:

  • Level 1 fair value measured using quoted prices (unadjusted) in an active market for identical instruments.
  • Level 2 fair value measured using observable inputs, either directly or indirectly, that are not included in Level 1 above.
  • Level 3 fair value measured using inputs that are not based on observable market inputs.

Valuation techniques

The fair value of investments traded actively in regulated financial markets is determined based on market prices as of the reporting date.

With respect to investments for which there is no active market. Fair value is determined using valuation techniques. Such techniques include using transactions which were recently made at fair market value, reference to the current market value of another instrument which is substantially the same, discounted cash flows, or other valuation methods.

Illiquid debt assets (excluding designated bonds)

The fair value of illiquid debt assets, which are measured at fair value through profit and loss, and the fair value of illiquid financial debt assets, for which fair value information is provided solely for disclosure purposes, is determined by discounting the estimated future cash flows from those assets.

The discount rates are based primarily on yields on government bonds and spreads of corporate bonds as measured on the Tel Aviv Stock Exchange. The quoted prices and interest rates used for discounting purposes are determined by a company which won the tender, published by the Ministry of Finance, for the setting up and operating a database of quoted prices and interest rates for institutional entities.

On March 2, 2025, the Capital Markets, Insurance and Savings Authority published a press release in which it announced that it selected Ness Fair Value Ltd. as a supplier for the revaluation of illiquid debt assets of the institutional entities.

Ness Fair Value (hereinafter - "Ness") will replace Fair Spread Ltd., which has been carrying out the revaluation since 2011, covering only non-complex illiquid debt assets issued in Israel. Under the new tender, the winning bidder will revalue all illiquid debt assets - issued both in and outside Israel - including complex debt assets. Furthermore, and in order to encourage trading in the institutional trading system (TASE-UP platform), "Ness Fair Value Ltd." will issue specific quotation regarding investment instruments traded in this platform, provided that these investment instruments are held by institutional entities. Preparations by "Ness Fair Value Ltd." are expected to take several months, during which the Company will receive both the details of the assets, which are the subject matter of the revaluation, which are currently revalued by Fair Spread, and of those, which were not included in the existing 3-2012 tender, but are included in the 3-2022 tender.

The Group is studying the implications of the decision and is preparing to implement the change in accordance with the guidelines to be received from the Capital Market Authority.

Designated bonds

Designated Hetz bonds (hereinafter – "Hetz Bonds") are illiquid and non-transferable bonds, which are issued (and repaid) by virtue of a series of agreements signed between the insurance companies and the State of Israel, and allocated at a certain rate of the insurance liabilities for insurance contracts, which include a guaranteed return savings component.

The Company calculates the fair value in accordance with the indirect approach, according to which the fair value calculation is based on the amortized cost of Hetz Bonds plus the excess value arising from the difference between the nominal interest on Hetz Bonds and the risk-free interest rate curve plus the illiquidity premium used in the financial statements. The estimated cash flows of Hetz Bonds are based on expected cash flows in respect of insurance liabilities and therefore include assumptions regarding non-observable inputs, such as cancellation rate, annuity uptake rate, retirement age, etc.

Investment in illiquid shares

The fair value of shares for which there is no quoted market price, is determined by the discounted cash flow model. The valuation requires the Company to make certain assumptions regarding non-observable inputs included in the model.

The following tables provide qualitative and quantitative information regarding significant non-observable data used in level 3 fair value measurements:

March
31,
2025
December
31,
2024
Interactions
Financial
instrument
Valuation
technique
Significant
non
-
observable
inputs
Fair
value
(in
NIS
thousand)
Range
(weighted
average)
Fair
value
(in
NIS
thousand)
Range
(weighted
average)
Sensitivity
of
fair
value
to
change
in
inputs
between
significant
non
-observable
inputs
and
fair
other
non
-
observable
inputs
Capital
instruments
Discounted
cash
flows
Growth
rate
A
significant
increase
in
the
growth
rate
will
lead
to
a
significant
increase
in
fair
value
There
were
no
Discount
rate
2,441 2,228 A
significant
increase
in
the
discount
rate
will
lead
to
a
significant
decrease
in
fair
value
significant
interactions
between
the
non
-
observable
inputs
Other Discounted Net
asset
value
investments cash
flows
(NAV)
reports
14,903 14,474 N/A N/A
March
31,
2025
December
31,
2024 Interactions
Financial
instrument
Valuation
technique
Significant
non
observable
inputs
Fair
value
(in
NIS
thousand)
Range
(weighted
average)
Fair
value
(in
NIS
thousand)
Range
(weighted
average)
Sensitivity
of
fair
value
to
change
in
inputs
between
significant
non
observable
inputs
and
fair
other
non-observable
inputs
Discount
rate
2.45%-2.83 2.12%-2.73% There
were
no
Hetz
bonds
Discounted
cash
flows
Actuarial
assumptions
19,384 Based
on
an
actuarial
model
18,860 Based
on
an
actuarial
model
significant
interactions
between
the
non-observable
inputs
Reverse
mortgage
Discounted
cash
flows
Discount
rate
A
significant
increase
in
the
growth
rate
will
lead
to
a
significant
increase
in
fair
value
There
were
no
significant
Early
redemptions
3,411 3.68%-6.58% 3,163 2.93%-6.74% A
significant
increase
in
redemptions
will
lead
to
a
significant
decrease
in
fair
value
interactions
between
the
non-observable
inputs
Growth
rate
A
significant
increase
in
the
growth
rate
will
lead
to
a
significant
increase
in
fair
value
There
were
no
significant
Capital
instruments
Discounted
cash
flows
Discount
rate
835 795 A
significant
increase
in
the
discount
rate
will
lead
to
a
significant
decrease
in
fair
value
interactions
between
the
non-observable
inputs
Other Discounted
cash
Net
asset
value
investments flows (NAV)
reports
5,102 5,102 N/A N/A

Financial instruments held against non-yield-dependent liabilities

F. Receivables for credit card transactions - for Max

March 31, 2025
On-balance Fair value
sheet
balances Level 1 Level 2 Level 3 Total
In NIS million Unaudited
Receivables for credit card transactions 17,735 17,655 17,655
March 31, 2024
On-balance Fair value
sheet
balances Level 1 Level 2 Level 3 Total
In NIS million Unaudited
Receivables for credit card transactions 15,848 15,777 15,777
December 31, 2024
On-balance Fair value
sheet
balances Level 1 Level 2 Level 3 Total
In NIS million Unaudited
Receivables for credit card transactions 17,751 17,675 17,675

G. Financial liabilities

1. Composition of fair value

As of March 31 As of March 31 As of December 31
2025 2024 2024
Carrying Carrying Fair Carrying
value Fair value value value value Fair value
In NIS million Comment Unaudited
Financial liabilities presented at fair value through
profit and loss:
Liability for derivative financial instruments *) 929 929 703 703 528 528
Liability for REPO *) 1,257 1,257 671 671 1,235 1,235
Total financial liabilities presented at fair value through profit
and loss 2,186 2,186 1,374 1,374 1,763 1,763
Financial liabilities presented at amortized cost:
The Company:
Bonds (Series A) - Liquid bonds A 889 897 885 901 920 934
Bonds (Series B) - Liquid convertible bonds - Par value
component A 142 163 139 137 144 155
Bonds (Series C) - Liquid bonds A 507 516 504 513 500 514
Subsidiaries:
Loans in CIMax and its subsidiaries, excluding Max 11 11 9 9 12 12
Liquid subordinated notes in Clal Insurance B 4,627 4,366 4,598 4,260 4,661 4,398
Credit from banking corporations in Max 5,544 5,544 4,721 4,721 5,993 5,995
Bonds and subordinated notes in Max C 940 950 788 794 788 799
Total financial liabilities presented at amortized cost 12,660 12,447 11,644 11,335 13,019 12,806
Less interest payable in respect of bonds and subordinated
notes presented in payables and credit balances line item 48 48 35 35 115 115
Total financial liabilities 14,798 14,585 12,983 12,674 14,666 14,453
*) Of which for yield-dependent contracts 1,724 1,724 857 857 1,460 1,460

A. Bonds issued by the Company

On February 28, 2025, interest was paid on Bonds (Series A) and Bonds (Series B) totaling approx. NIS 47 million, and on May 1, 2025, subsequent to the reporting date, interest was paid on Bonds (Series C) totaling approx. NIS 13 million, in accordance with the terms and conditions of the notes.

B. Debt raising by Clal Insurance Capital Raising Ltd. a subsidiary of Clal Insurance (hereinafter - "Clal Capital Raising")

Subsequent to the reporting date, in April 2025, Clal Capital Raising issued to the public Bonds (Series N) totaling NIS 500 million (hereinafter - the "Bonds"), by virtue of a shelf prospectus dated April 9, 2025. The principal will be repaid in one lump sum on September 30, 2039, unless Clal Capital Raising exercises its right to execute early redemption of the bonds. The principal and interest are not non-linked. The interest payable on the Bonds (Series N) is paid annually in two semi-annual installments starting on September 30, 2025, and on March 31 and September 30 of each calendar year between 2026 and 2039. The annual nominal interest rate is 5.51% and the annual effective interest rate is 5.72% assuming redemption on the Effective Date for Additional Interest (see Section 1 below).

The issuance costs amounted to approx. NIS 5,820 thousand.

The total consideration (gross) received by Clal Capital Raising following issuance of the new bonds under the said issuance, was deposited in Clal Insurance in a deferred deposit under the same repayment and interest terms and conditions as those of the bonds. The Bonds are recognized as Tier 2 capital in Clal Insurance and bear equal status and seniority level as subordinated bonds issued by Clal Capital Raising and/or Clal Insurance that are classified as Subordinated Tier 2 capital, Hybrid Tier 2 capital and/or and Hybrid Tier 3 capital, as well as bonds that have been issued and/or shall be issued by Clal Capital Raising and/or Clal Insurance as a Tier 2 capital instrument, and are subordinated to the other liabilities of Clal Insurance, other than the rights of creditors in accordance with Tier 1 capital.

For information regarding the issuance's rating, see Section B above.

Additional terms and conditions of the bonds:

1. Right to early redemption

Clal Capital Raising shall be entitled, without giving bondholders and/or the trustee a choice, to redeem their bonds by way of early, full or partial redemption, if the following conditions are met:

  • The first date, on which Clal Capital Raising will be allowed to execute full or partial early redemption of the bonds will be September 30, 2034 (hereinafter - the "First Early Redemption Date"); subsequent to this date, Clal Capital Raising will be allowed to execute full or partial early redemption of the bonds at any time. The frequency of the early redemptions shall not exceed one redemption per quarter.
  • If Clal Capital Raising will not exercise its right to execute early redemption of all the bonds starting on the date of payment of the interest in respect of the bonds, which will be 3 years before the principal repayment date, i.e., September 30, 2036 (hereinafter - the "Effective Date for Additional Interest") - additional interest will be credited to the bond holders on the
  • interest payable on the bonds at that time, in respect of the remaining period (from the Effective Date for Additional Interest on which the abovementioned right was not exercised through the actual repayment date), which will be at the rate of 50% of the original risk margin set in the issuance; the original risk margin is 1.34%.
  • The minimum amount for early redemption is NIS 1 million p.v. in bonds.
  • In any case, no early redemption of part of the principal of the bonds shall be made if the outstanding principal balance that remains after early redemption is lower than NIS 3.2 million.
  • Early redemption will be possible if one of the following is met:
    • (1) The bond will be converted into a capital instrument of equal or superior quality;
    • (2) The Commissioner's advance approval was obtained on the terms they will set. In general, early redemption will be possible if Clal Insurance's shareholders' equity after the early redemption would exceed the solvency capital requirement (SCR).

2. Deferral of principal and/or interest repayment dates under suspending circumstances

Upon the occurrence of one of the suspending circumstances listed below, a principal payment and/or interest payments, as the case may be, in respect of the bonds:

With regard to deferral of interest payments:

In accordance with Clal Insurance's latest financial statements, which were published prior to the payment date, Clal Insurance has no distributable profits as defined in the Companies Law.

With regard to the deferral of a principal and/or interest:

  • (1) According to Clal Insurance's latest financial statements published prior to the payment date, Clal Insurance's shareholders' equity is lower than the capital required from Clal Insurance for suspending circumstances, Clal Insurance did not execute capital supplementation (as this term is defined in the Solvency Circular) as of the financial statements' publication date.
  • (2) Clal Insurance's Board ordered the deferral of interest payment or the deferral of principal payment, if it realized that there is a real imminent concern regarding Clal Insurance's ability to comply with the capital requirement for suspending circumstances, or to repay on time liabilities with higher priority than that of the bonds, provided that the Commissioner's advance approval was obtained.
  • (3) The Commissioner ordered the deferral of interest payment or the deferral of principal payment, if they realized that the solvency ratio was adversely affected or that there is a real imminent concern regarding Clal Insurance's ability to comply with the economic solvency capital requirement.

Such deferred principal and/or interest amounts, will accrue interest starting on the deferral date and through the actual payment date, at the interest rate payable on the bonds at that time.

Rating

Subsequent to the reporting date, on April 23, 2025, Midroog announced it was rating at Aa3.il(hyb), with a stable outlook, the subordinated notes of up to NIS 500 million p.v. raised by Clal Insurance through Clal Capital Raising by way of issuing a new series (Series N).

Subsequent to the reporting date, on April 23, 2025, S&P Maalot announced it was rating at ilAA-, with a stable outlook, the subordinated notes of up to NIS 500 million p.v. raised by Clal Insurance through Clal Capital Raising by way of issuing a new series (Series N).

C. Bonds and subordinated notes in Max

Max has subordinated notes with a contractual loss absorption mechanism, which are recognized as Tier 2 capital and commercial securities. The balance as of March 31, 2025, includes Subordinated Notes (Series D) with a contractual loss absorption mechanism of NIS 250 million par value, recognized as tier 2 capital from their issuance date - July 16, 2023, a commercial paper to institutional investors totaling NIS 230 million, whose issuance under a private placement was completed on January 4, 2024 and a NIS 316 million balance of commercial paper to institutional investors, issued in 2022.

The Subordinated Notes (Series D) bear fixed annual interest at a rate of 7.33%, and are repayable in one lump sum on October 16, 2033, and Max was given an option for early redemption between October 16, 2028 and November 16, 2028 in accordance with the terms and conditions set out in the deed of trust. If Max does not exercise the early redemption option, the interest will be revised on October 16, 2028, such that its annual rate will be equal to the benchmark interest rate on the date of the interest rate change as set out above, plus the margin above the benchmark interest rate on the issuance date, all in accordance with the definitions set out in the deed of trust. The Subordinated Notes (Series D) were issued to qualified investors in a private placement and were listed on the TACT-Institutional system of the Tel Aviv Stock Exchange. Subordinated Notes (Series D) include a contractual loss absorption mechanism, according to which if the circumstances for a trigger event exists (trigger event for non-compliance or trigger event for absorption of principal loss), a full or partial delisting of the subordinated notes will be performed, all according to the definitions and terms of the subordinated notes.

The increase in the balance of Bonds and Subordinated notes arises from a private placement of commercial papers to institutional entities, carried out by Max on January 6, 2025, by way of expansion of a series of commercial papers (CPs (Series 2)), totaling approx. NIS 154 million.

Subsequent to the reporting date, on April 24, 2025, it completed a NIS 207 million raising of CPs (Series 5) from institutional investors and - for the first time - also from the public. For further details, see Note 14(f).

D. Binding credit facilities

1. Credit facility for Clal Holdings

Further to Note 26(j)(1) to the Consolidated Financial Statements as of 2024, in June 2024, an Israeli banking corporation approved a credit facility to the Company totaling up to NIS 250 million for the purpose of providing it with another liquidity buffer, for one further year through June 2025. At the date of the report and at the date of the approval thereof, the Company has not utilized the aforesaid credit facility.

2. Credit facility for Max

For information regarding a credit facility to Max, see Note 26(j)(2) to the 2024 Consolidated Financial Statements.

2. Fair value of financial liabilities, by level

The following table presents an analysis of financial liabilities measured at fair value from time to time, using a valuation method according to the different hierarchy levels. For details regarding the hierarchy levels, see Note 2(e)(3) to the Consolidated Financial Statements for 2024.

As of March 31, 2025
Level 1 Level 2 Total
In NIS million Unaudited
Derivatives 33 896 929
Liability for Repo - 1,257 1,257
Total financial liabilities 33 2,153 2,186
As of March 31, 2024
Level 1 Level 2 Total
In NIS million Unaudited
Derivatives 10 693 703
Liability for Repo 671 671
Total financial liabilities 10 1,364 1,374
As of December 31, 2024
Level 1 Level 2 Total
In NIS million Unaudited
Derivatives 17 511 528
Liability for Repo 1,235 1,235
Total financial liabilities 17 1,746 1,763

H. Financial liabilities with respect to Max by level

March 31, 2025
On-balance Fair value
sheet
balances
Level 1 Level 2 Level 3 Total
In NIS million Unaudited
Financial liabilities
Credit from banking corporations 5,544 5,544 5,544
Payables for credit card transactions 9,903 9,847 9,847
Bonds and subordinated notes 940 950 950
Other financial liabilities 294 1 293 294
Total financial liabilities 16,681 6,495 10,140 16,635
March 31, 2024
On-balance Fair value
sheet
balances
Level 1 Level 2 Level 3 Total
In NIS million Unaudited
Financial liabilities
Credit from banking corporations 4,721 4,721 4,721
Payables for credit card transactions 9,050 8,996 8,996
Bonds and subordinated notes 788 794 794
Other financial liabilities 339 - 339 339
Total financial liabilities 14,898 5,515 9,335 14,850
December 31, 2024
On-balance Fair value
sheet
balances
Level 1 Level 2 Level 3 Total
In NIS million Unaudited
Financial liabilities
Credit from banking corporations 5,993 5,995 5,995
Payables for credit card transactions 9,678 9,622
9,622
Bonds and subordinated notes 788 798 798
Other financial liabilities 296 296
296
Total financial liabilities 16,755 6,793 9,918 16,711

NOTE 6 - CAPITAL MANAGEMENT AND REQUIREMENTS

A. Share capital

Ordinary shares ) *)
March 31, 2025 March 31, 2024 December 31, 2024
In thousands of shares of NIS 1 p.v.
Issued and paid-up share capital as of January 1 79,437
79,031
Issuance of shares - -
-
Exercise of options for senior employees 86 36
406
Issued and paid-up share capital as of 79,523 79,067
79,437
Registered capital 100,000 100,000 100,000

*) The shares are listed on the Tel Aviv Stock Exchange (TASE). The holders of ordinary shares have the right to receive dividends as declared from time to time, voting rights at general meetings of the Company according to one vote per share, rights in the event of liquidation of the Company and the right to appoint directors for the Company.

**) For details regarding the option plan in the Group, which was approved in the Reporting Period, see Note 14(b) below.

B. Approval of the dividend distribution by the Company

Further to Note 17(c) to the Annual Financial Statements, in September 2024, the Company's Board of Directors approved a dividend distribution policy. This policy was approved, among other things, further to the approval of a dividend distribution policy in the Company's key subsidiaries - Clal Insurance and Max (see Section c below).

In accordance with the approved policy, the Company will distribute an annual dividend at a rate, which will not fall below 50% of the dividend received in that year from the Company's subsidiaries.

This policy should not be viewed as an undertaking by the Company to distribute dividends, and that any actual distribution shall be individually subject to the Board of Directors' approval, at its sole discretion; the Board of Directors may decide on actual distribution at different rates, or not to distribute any dividend. Furthermore, the execution of any actual distribution shall be subject to compliance with the provisions of laws applicable to any dividend distribution and to compliance with the financial covenants the Company has undertaken and/or will undertake in the future as to the condition that the distribution shall not adversely affect the Company's cash flows and the Company's need for cash to finance its activities, including future investments, as shall be from time to time, and/or its expected and/or planned future activities.

The Company's Board of Director may review the dividend distribution policy from time to time and decide, at any given time, taking into account business considerations and the legal and regulatory provisions applicable to the Company, to change the dividend distribution policy, including the rate of dividend to be distributed.

Further to the above, subsequent to the reporting date, on November 28, 2025, the Company's Board approved a dividend distribution totaling approx. NIS 200 million, which constitutes approx. 64% of the dividends declared and/or distributed in the Company's subsidiaries as of the approval date of the Consolidated Interim Financial Statements.

C. Dividends and capital management and requirements in the Group companies

Further to Note 17(c) and (d) of the Annual Financial Statements, the possibility of distributing dividends by the Company is affected by the ability of investees to distribute dividends, subject to their capital requirements and liquidity needs and Max's needs to service the debt it issued (for further details regarding the bonds issued by Max, see Note 6(c) above). Below is a description of the capital requirements of Clal Insurance and Max and details of the distribution of dividends by them.

  1. Dividends and management of requirements in consolidated insurance companies

A. Solvency II-based economic solvency regime applicable to the Group's insurance companies

The Group's insurance companies are subject to the Solvency II-based Economic Solvency Regime in accordance with the implementation provisions of the Economic Solvency Regime.

In accordance with the Consolidated Circular, the Economic Solvency Ratio Report in respect of the December 31 and June 30 data of each year shall be included in the first periodic report published after the calculation date.

On May 28, 2025, Clal Insurance approved its Economic Solvency Ratio Report as of December 31, 2024.

The calculation made by Clal Insurance as of December 31, 2024 was audited by the Company's independent auditors. The audit held in accordance International Standard on Assurance Engagement (ISAE) 3400 – "The Examination of Prospective Financial Information".

In accordance with the Solvency Ratio Report as of December 31, 2024, Clal Insurance has excess capital, both when calculation is made having no regard to the Transitional Provisions and when it is made taking into account the Transitional Provisions.

The calculation is sometimes based on assumptions regarding future events and steps taken by management, that will not necessarily materialize or will materialize in a manner different than the assumptions used in the calculation. Furthermore, actual results may substantively vary from the calculation, since the combined scenarios of events may materialize in a manner that is materially different than the assumptions made in the calculation.

For further details, see Section 2.4 to the Report of the Board of Directors and the Economic Solvency Ratio Report as of December 31, 2024 attached to this report.

B. Update of the capital target and dividend distribution policy of Clal Insurance

Further to Note 17(c)2 to the Consolidated Annual Financial Statements of 2024, in June 2023, the Board of Directors of Clal Insurance approved a policy for the distribution of a dividend at a rate of 30%-50% of Clal Insurance's comprehensive income. The distribution is subject to Clal Insurance's compliance with a minimum capital target pursuant to the economic solvency ratio regime, post-distribution, at a rate of 110%, without taking into account the Transitional Provisions, and at a rate of 135%, taking into consideration the Provisions for the Transitional Period.

On May 28, 2025, Clal Insurance revised the minimum capital target without taking into account the Transitional Provisions, such that subsequent to the dividend distribution the solvency ratio will be at least 115% compared to 110%.

This is further to setting a capital management policy whereby the target range for Clal Insurance's economic solvency ratio shall be 150%-170%, as approved in June 2021. In addition, the minimum economic solvency ratio target for prudential purposes is set at 135%. These targets relate to a solvency ratio taking into account the Deduction during the Transitional Period until the end of 2032 and thereafter.

It is noted that in February 2025, the Commissioner issued a letter regarding capital targets, which clarifies the appropriate practices for setting the capital targets. Clal Insurance intends to assess its targets bearing the letter in mind.

This policy should not be viewed as an undertaking by Clal Insurance to distribute dividends, and that any actual distribution shall be individually subject to the Board of Directors' approval, at its sole discretion; the Board of Directors may decide on actual distribution at different rates, or not to distribute any dividend. Furthermore, the execution of any actual distribution shall be subject to compliance with the provisions of laws applicable to any dividend distribution and to compliance with the financial covenants Clal Insurance has undertaken and/or will undertake in the future as to the condition that the distribution shall not adversely affect Clal Insurance's cash flows and Clal Insurance's need for cash to finance its activities, including future investments, as shall be from time to time, and/or its expected and/or planned future activities.

The Board of Directors of Clal Insurance may review the dividend distribution policy from time to time and decide, at any given time, taking into account business considerations and the legal and regulatory provisions applicable to Clal Insurance, to change the dividend distribution policy, including the rate of dividend to be distributed.

Subsequent to the above, on May 28, 2025, Clal Insurance's Board approved a dividend distribution of approx. NIS 300 million, which constitutes approx. 47% of Clal Insurance's 2024 comprehensive income in accordance with the Annual Financial Statements (approx. 25% of Clal Insurance's comprehensive income after application of IFRS 9 and IFRS 17, as detailed in Note 14 to the Interim Financial Statements), having examined all aspects, including Clal Insurance's compliance with the economic solvency ratio targets detailed above.

2. Dividends and management of capital requirements in Max

A. Dividend distribution policy and dividend distribution in Max

The dividend distribution by Max is subject to the directives of the Banking Supervision Department, including compliance with capital adequacy restrictions under the Basel directives. A dividend distribution is allowed subject to the provisions of the Companies Law, 1999, which stipulates, among other things, that Max may

make a distribution out of its earnings, provided that there are no reasonable concerns that the distribution will prevent Max from fulfilling its existing and future undertakings, when they fall due.

During the second quarter of 2024 Max agreed the cancellation of restrictions on dividend distribution, which were included in its financing agreements, and which were detailed in Note 17C.(3) In the 2024 Consolidated Financial Statements.

On June 30, 2024, Max's Board of Directors set, for the first time, a dividend distribution policy. According to the approved policy, as from 2024 Max will be able to distribute every year dividends at a total amount of up to 30% of Max's net income for the year, which preceded the distribution year, in accordance with its consolidated financial statements. It is clarified that by setting the policy Max does not undertake to distribute a dividend on a certain date or rate, any distribution shall be subject to the full discretion of Max's Board of Directors and require the individual approval of the Board of Directors of Max, subject, among other things, to compliance with all the restrictions applicable to Max under the law and under directives of the Banking Supervision Department.

Both the set dividend distribution policy and the actual distribution which was approved were carefully considered, while retaining high capital surpluses in relation to Max's capital targets, in accordance with the regulator's expectation that the capital planning will be assessed in a conservative and informed manner in view of the War and the uncertainty in the Israeli economy.

B. Capital adequacy and leverage pursuant to the Banking Supervision Department directives applicable to credit card companies

As of
As of March 31 December 31
2025 2024 2024
In NIS million Unaudited
1. Capital for capital ratio calculation purposes:
Total CET1 capital, after regulatory capital adjustments and deductions 2,143 1,911 2,066
Tier 2 capital 466 437 466
Total overall capital 2,609 2,348 2,532
2. Balance of risk-weighted assets:
Credit risk - standardized approach 17,297 14,826 17,207
Market risks - standardized approach 124 128 55
Operational risk - standardized approach 3,454 2,989 3,347
Total balance of risk-weighted assets 20,875 17,943 20,609
In % In % In %
3. Ratio of capital to risk-weighted assets:
Ratio of CET1 capital to risk-weighted components 10.3 10.6 10.0
Ratio of total capital to risk-weighted assets 12.5 13.1 12.3
Minimum CET 1 capital by the Banking Supervision Department 8.0 8.0 8.0
Minimum total capital ratio set by the Banking Supervision Department 11.5 11.5 11.5

1. Capital adequacy, as per the Banking Supervision Department's directives (*)

* Calculated in accordance with Proper Conduct of Banking Business Directives Nos. 201-211, "Capital Adequacy and Measurement", and Proper Conduct of Banking Business Directive No. 472 "Merchant Acquirers and Acquiring Payment Card Transactions", which came into effect on September 1, 2016.

2. Capital adequacy target in Max

As part of the process of adopting the provision of Basel III in Israel, on March 28, 2012, the Banking Supervision Department published a letter of instruction on the minimum core capital ratio in accordance with the Basel III framework, requiring banks and credit card companies to comply with a Common Equity Tier 1 capital ratio of 9% and a total capital ratio of 12.5% until January 1, 2015.

On May 2, 2016, the Banking Supervision Department issued Proper Conduct of Banking Business Directive No. 472, Merchant Acquirers and Acquiring Payment Card Transactions. The directive contains relief in respect of the capital requirements under Proper Conduct of Banking Business Directives 201-211. Despite that which is stated in Section 40 to Proper Conduct of Banking Business Directive No. 201, the Common Equity Tier 1 capital ratio shall not fall below 8%, and the total capital ratio shall not fall below 11.5%. The directive became effective on June 1, 2016 and applies to Max as an acquirer. ("Payment Services Provider with Prudential Importance").

In accordance with Max's risk profile, on June 30, 2024 Max's Board of Directors approved Max's CET1 capital ratio internal target at 9.25% instead of 10% as was the case through that date. The revised internal target is 125 basis points (1.25 percentage points) higher than the minimum CET 1 capital ratio set by the Banking Supervision Department. Max intends to hold a security buffer above the revised internal target. The internal target for total capital ratio has not changed and stands at 12%.

3. Capital components for the calculation of capital ratio in Max

As of
As of March 31 December 31
2025 2024 2024
In NIS million Unaudited
1. Common Equity Tier 1 capital
Equity 2,140 1,906 2,061
Total Common Equity Tier 1 capital 2,140 1,906 2,061
Regulatory adjustments:
Adjustments for current expected credit losses - CET1 capital** 3 5 5
Total CET1 capital, after regulatory capital deductions 2,143 1,911 2,066
2. Tier 2 capital
Tier 2 capital: Instruments 250 250 250
Tier 2 capital: Provisions 216 187 216
Total Tier 2 capital 466 437 466
Total overall capital 2,609 2,348 2,532

**) These data include adjustments in respect of the effect of first-time application of GAAP for current expected credit losses (hereinafter - "adjustments for expected credit losses"), which are gradually amortized until January 1, 2026.

4. Effect of adjustments for current expected credit losses on the CET1 capital ratio in Max

As of
As of March 31 December 31
2025 2024 2024
In % Unaudited
Ratio of capital to risk-weighted components
Ratio of CET1 capital to risk-weighted components, before the effect
of adjustments for current expected credit losses 10.2 10.6 10.0
Effect of adjustments for current expected credit losses 0.01 0.03 0.02
Ratio of CET1 capital to risk-weighted components 10.3 10.6 10.0

5. Leverage ratio in Max pursuant to the Banking Supervision Department directives

As from April 1, 2015, Max has been implementing Proper Conduct of Banking Business Directive No. 218 on leverage ratio (hereinafter - the "Directive"). The directive sets a simple, transparent and non-risk based leverage ratio to serve as a supplementary and reliable measure for risk-based capital requirements with the purpose of limiting excess leverage in banking corporations. The leverage ratio is expressed as a percentage, and is defined as the ratio between capital measurement and exposure measurement. The capital for the purpose of measuring the leverage ratio is Tier 1 capital as defined in Proper Conduct of Banking Business Directive No. 202. Max's total exposure is the sum of the on-balance sheet exposures and off-balance-sheet items. As a rule, the measurement is consistent with the accounting values, and no risk-weighting is applied. In addition, unless specifically permitted to do so under the Directive, Max may not use physical or financial collateral, guarantees or other credit risk mitigation techniques to reduce the exposure measurement. On-balance sheet assets deducted from Tier 1 capital (in accordance with Directive No. 202) are deducted from the exposure measurement. Pursuant to the Directive, Max calculates

the exposures for off-balance-sheet items by converting the sum of the items by credit conversion coefficients, as stipulated in Proper Conduct of Banking Business Directive No. 203.

Pursuant to the Directive, acquirers shall have a consolidated leverage ratio of no less than 5%.

In the circular amending the Directive, which was published by the Banking Supervision Department on December 20, 2023, it extended the term of an expedient set as a Temporary Order in November 2020, as part of adjustments to Proper Conduct of Banking Business Directives for dealing with the Covid-19 crisis, according to which the leverage ratio shall not fall below 4.5% on a consolidated basis. According to the circular, against the background of a review conducted by the Banking Supervision Department to amend the directive and a review of the leverage ratio and its mix, the above relief was extended as a temporary order until June 30, 2026, provided that the leverage ratio does not fall below that as of December 31, 2025 or the minimum leverage ratio applicable to the banking corporation prior to the temporary order, whichever is lower.

Following is the leverage ratio calculated in accordance with Proper Conduct of Banking Business Directive No. 218:

As of March 31 As of March 31 As of December 31
2025 2024 2024
In NIS million Unaudited
Consolidated data:
Tier 1 capital 2,142 1,911 2,066
Total exposures 23,975 21,367 23,825
In % In % In percentage
Leverage ratio 8.9 8.9
8.7
Minimum total leverage ratio set by the Banking Supervision Department 4.5 4.5
4.5

*In accordance with the Temporary Order as stated above.

NOTE 7 - INCOME (LOSS) FROM INSURANCE SERVICES AND REINSURANCE

Life
Health
P&C
Insurance
Insurance
InsuranceTotal
In NIS million
Unaudited
Revenues from insurance services
Contracts to which the Premium Allocation Approach (PAA) was not applied
Amounts relating to changes in liability for remaining coverage (LRC):
The contractual service margin (CSM) amount recognized in profit or loss for
106
120
226
services provided

11
12
23
Change in risk adjustment (RA) for non-financial risk resulting from past risks

Claims and other expected insurance service expenses incurred
562
332
894

Experience adjustments arising from premiums
(3)
(4)
(7)

Allocation of the portion of the premiums that relate to the recovery of insurance
acquisition cash flows.
29
27
56

Total contracts to which the Premium Allocation Approach (PAA) was not applied
705
487
1,192

Contracts to which the Premium Allocation Approach (PAA) was applied
29
956
985

Total revenues from insurance services
705
516
956
2,178

Expenses from insurance services

Claims and other insurance service expenses incurred
575
365
658
1,598
Changes relating to past service - adjustment for liabilities for incurred claims (LIC)
18
14
(36)
(4)
Losses (reversal of losses) for groups of onerous insurance contracts
4
(3)
(2)
(1)
Amortization of insurance acquisition cash flows
29
37
158
224
Total expenses from insurance services
626
413
778
1,817
Income from insurance services before reinsurance contracts held
79
103
178
361
Revenues (expenses), net for reinsurance contracts held
Reinsurance expenses:
The contractual service margin (CSM) amount recognized in profit or loss for
services received
4
4
8

Change in risk adjustment (RA) for non-financial risk resulting from past risks
1
1


Recoveries of claims for underlying insurance contracts and other expected insurance
services expenses incurred
42
8

50
Experience adjustments arising from premiums

1

1
Total contracts to which the Premium Allocation Approach (PAA) was not applied
46
14

60
Contracts to which the Premium Allocation Approach (PAA) was applied
1

289
290
Total reinsurance expenses
47
14
289
350
Reinsurance revenues:
Recoveries of claims for underlying insurance contracts and other insurance services
expenses incurred
51
7
191
249
Changes relating to past service - adjustment for assets for incurred claims
(4)
(12)
(7)
(23)
Recoveries of losses (reversal of losses) for groups of onerous underlying
insurance contracts
(1)
(1)


Total reinsurance revenues
47
(5)
183
225
Total revenues (expenses) for reinsurance contracts held
(19)
(106)
(124)

Income (loss) from insurance services
79
85
72
236
For the three-month period
ended March 31, 2025
For the three-month period
ended March 31, 2024
Life Health P&C
Insurance Insurance InsuranceTotal
In NIS million Unaudited
Revenues from insurance services
Contracts to which the Premium Allocation Approach (PAA) was not applied
Amounts relating to changes in liability for remaining coverage (LRC):
The contractual service margin (CSM) amount recognized in profit or loss for
services provided 90 102 192
Change in risk adjustment (RA) for non-financial risk resulting from past risks 11 12 23
Claims and other expected insurance service expenses incurred 539 303 842
Experience adjustments arising from premiums (3) 1 (2)
Allocation of the portion of the premiums that relate to the recovery of insurance acquisition
cash flows.
23 18 41
Total contracts to which the Premium Allocation Approach (PAA) was not applied 660 435 ‐1,095
Contracts to which the Premium Allocation Approach (PAA) was applied 18 916 934
Total revenues from insurance services 660 454 9162,030
Expenses from insurance services
Claims and other insurance service expenses incurred 582 319
6121,513
Changes relating to past service - adjustment for liabilities for incurred claims (LIC) (42) 23 (34) (53)
Losses (reversal of losses) for groups of onerous insurance contracts 9 1 (8) 2
Amortization of insurance acquisition cash flows 23 25 156 204
Total expenses from insurance services 572 366 7271,666
Income from insurance services before reinsurance contracts held * 88 87 189 364
Revenues (expenses), net for reinsurance contracts held
Reinsurance expenses:
The contractual service margin (CSM) amount recognized in profit or loss for
services received 5 4 9
Change in risk adjustment (RA) for non-financial risk resulting from past risks 3 1 4
Recoveries of claims for underlying insurance contracts and other expected insurance
services expenses incurred 46 6 52
Experience adjustments arising from premiums 14 1 15
Total contracts to which the Premium Allocation Approach (PAA) was not applied 68 12 80
Contracts to which the Premium Allocation Approach (PAA) was applied 1 1 303 305
Total reinsurance expenses 69 13 303 385
Reinsurance revenues:
Recoveries of claims for underlying insurance contracts and other insurance services
expenses incurred 44 5 163 212
Changes relating to past service - adjustment for assets for incurred claims (2) 1 (7) (8)
Recoveries of losses (reversal of losses) for groups of onerous underlying
insurance contracts 1 (2) (1)
Total reinsurance revenues 44 6 154 203
Total revenues (expenses) for reinsurance contracts held (25) (7) (149) (181)
Income (loss) from insurance services 63 80 40 184
For the year ended
December 31, 2024
Life Health P&C
Insurance Insurance InsuranceTotal
In NIS million Unaudited
Revenues from insurance services
Contracts to which the Premium Allocation Approach (PAA) was not applied
Amounts relating to changes in liability for remaining coverage (LRC):
The contractual service margin (CSM) amount recognized in profit or loss for
services provided 366 461 827
Change in risk adjustment (RA) for non-financial risk resulting from past risks 49 46 95
Claims and other expected insurance service expenses incurred 2,164 1,223 ‐ 3,387
Experience adjustments arising from premiums (21) 18 (3)
Allocation of the portion of the premiums that relate to the recovery of insurance acquisition
cash flows. 97 86 183
Total contracts to which the Premium Allocation Approach (PAA) was not applied 2,656 1,835 ‐ 4,491
Contracts to which the Premium Allocation Approach (PAA) was applied 124 3,777 3,901
Total revenues from insurance services 2,656 1,959 3,777 8,392
Expenses from insurance services
Claims and other insurance service expenses incurred 2,280 1,352 2,611 6,243
Changes relating to past service - adjustment for liabilities for incurred claims (LIC) 24 22 (636) (590)
Losses (reversal of losses) for groups of onerous insurance contracts 9 9 (4) 14
Amortization of insurance acquisition cash flows 97 127 674 898
Total expenses from insurance services 2,409 1,510 2,645 6,565
Income from insurance services before reinsurance contracts held 246 450 1,132 1,828
Revenues (expenses), net for reinsurance contracts held
Reinsurance expenses:
Contracts to which the Premium Allocation Approach (PAA) was not applied
The contractual service margin (CSM) amount recognized in profit or loss for
services received 18 18 36
Change in risk adjustment (RA) for non-financial risk resulting from past risks 13 4 17
Recoveries of claims for underlying insurance contracts and other expected insurance
services expenses incurred 145 25 170
Experience adjustments arising from premiums 50 14 64
Total contracts to which the Premium Allocation Approach (PAA) was not applied 226 61 287
Contracts to which the Premium Allocation Approach (PAA) was applied 4 1 1,148 1,153
Total reinsurance expenses 230 62 1,148 1,441
Reinsurance revenues:
Recoveries of claims for underlying insurance contracts and other insurance services
expenses incurred 145 30 788 963
Changes relating to past service - adjustment for assets for incurred claims 38 7 (325) (280)
Recoveries of losses (reversal of losses) for groups of onerous underlying
insurance contracts
Total reinsurance revenues 183 37 463 683
Total revenues (expenses) for reinsurance contracts held (47) (26) (685) (758)
Income (loss) from insurance services 199 424 447 1,071

NOTE 8 - INCOME (LOSS) FROM INVESTMENTS AND FINANCING, NET

A. Income (loss) from investments and financing, net, by operating segments

For the three-month period ended March 31, 2025
Life Insurance
and Long
Health
Term Savings
P&C
Insurance
Insurance Other Total
In NIS million Unaudited
Investment gains (losses), net:
Investment gains (losses), net from assets held against insurance
contracts and yield-dependent investment contracts
148 3 151
Gains (losses) from other investments, net:
Interest revenues calculated using the effective interest method 85 85
Other investment income (losses), net (137) 36 36 115 51
Share in profits (losses) of equity-accounted subsidiaries closely related
to the investing activity
(1) (1) 1 (1)
Total gains (losses) from other investments, net (53) 36 35 116 135
Total investment gains (losses), net recognized in the statement
of income
95 39 35 116 285
Investment gains (losses), net recognized in other
comprehensive income
1 1 1 3
Total investment gains (losses), net 96 39 35 117 288
Finance expenses, net arising from reinsurance contracts:
Change in liabilities for insurance contracts arising from changes in the
fair value of underlying items of VFA contacts
130 - - - 130
Effects of the risk mitigation option for VFA contracts 2 - - - 2
Interest accrued 148 50 26 224
Effects of changes in interest rates and other financial assumptions
(including inflation assumptions)
(357) (45) (9) (411)
Effect of the difference between discounting with the current rate and
discounting with the original rate of the changes in FCF charged to CSM
(2) 6 4
Total finance expenses, net arising from insurance contracts
recognized in profit or loss
(79) 11 17 (51)
Finance income, net arising from insurance contracts:
Interest accrued (2) 2 11 11
Effects of changes in interest rates and other financial assumptions
(including inflation assumptions)
(4) (2) (5) (11)
Total finance income, net arising from reinsurance contracts
recognized in the Statement of Income
(6) 7 1
Decrease (increase) in liabilities for investment contracts due to the
yield component
(36) - - - (36)
Total income (loss) from investments and financing, net,
recognized in the Statement of Income
132 29 25 116 302
For the three-month period ended March 31, 2024
Life Insurance
and Long
Term Savings
Health
Insurance
P&C
Insurance Other
Total
In NIS million Unaudited
Investment gains (losses), net:
Investment gains (losses), net from assets held against insurance
contracts and yield-dependent investment contracts
3,733 50
3,783
Gains (losses) from other investments, net:
Interest revenues calculated using the effective interest method 42
42
Other investment income (losses), net 475 84 94 102 755
Share in profits (losses) of equity-accounted subsidiaries closely related
to the investing activity
1
(1)
(1)
Total gains (losses) from other investments, net 516 84 94 100 795
Total investment gains (losses), net recognized in the statement
of income
4,249 134 94 100 4,578
Total investment gains (losses), net 4,249 134 94 100 4,578
Finance expenses, net arising from reinsurance contracts:
Change in liabilities for insurance contracts arising from changes in the
fair value of underlying items of VFA contacts
2,941
2,941
Effects of the risk mitigation option for VFA contracts 73
73
Interest accrued 152 52 26 230
Effects of changes in interest rates and other financial assumptions
(including inflation assumptions)
367 119 28 514
Effect of the difference between discounting with the current rate and
discounting with the original rate of the changes in FCF charged to CSM
(1) (4)
(5)
Total finance expenses, net arising from insurance contracts
recognized in profit or loss
3,532 167 53 3,752
Finance income, net arising from insurance contracts:
Interest accrued (4) 3 11 10
Effects of changes in interest rates and other financial assumptions
(including inflation assumptions)
9 11 20
Total finance income, net arising from reinsurance contracts
recognized in the Statement of Income
(4) 12 23 31
Decrease (increase) in liabilities for investment contracts due to
the yield component
(617)
(617)
Total income (loss) from investments and financing, net,
recognized in the Statement of Income
96 (21) 63 100 239
For the year ended December 31, 2024
Life Insurance
and Long
Term Savings
Health
Insurance
P&C
Insurance Other
Total
In NIS million Unaudited
Investment gains (losses), net:
Investment gains (losses), net from assets held against insurance
contracts and yield-dependent investment contracts
10,492 142 10,635
Gains (losses) from other investments, net:
Interest revenues calculated using the effective interest method 220 220
Other investment income (losses), net 1,600 314 270 593 2,777
Share in profits (losses) of equity-accounted subsidiaries closely related to
the investing activity
(1) (2) (1)
Total gains (losses) from other investments, net 1,820 314 269 593 2,996
Total investment gains (losses), net recognized in the statement
of income
12,312 456 269 593 13,630
Investment gains (losses), net recognized in other
comprehensive income
(1) (1)
Total investment gains (losses), net 12,312 456 269 592 13,629
Finance expenses, net arising from reinsurance contracts:
Change in liabilities for insurance contracts arising from changes in the fair
value of underlying items of VFA contacts 8,444 8,444
Effects of the risk mitigation option for VFA contracts 211 211
Interest accrued 601 215 101 918
Effects of changes in interest rates and other financial assumptions
(including inflation assumptions)
1,045 216 171 1,432
Effect of the difference between discounting with the current rate and
discounting with the original rate of the changes in FCF charged to CSM
(12) 49 36
Total finance expenses, net arising from insurance contracts
recognized in profit or loss
10,289 480 272 11,041
Finance income, net arising from insurance contracts:
Interest accrued (17) 8 44 34
Effects of changes in interest rates and other financial assumptions
(including inflation assumptions)
18 24 72 114
Effect of the difference between discounting with the current rate and
discounting with the original rate of the changes in FCF charged
to CSM
(1) 1
Total finance income, net arising from reinsurance contracts
recognized in the Statement of Income
33 116 149
Decrease (increase) in liabilities for investment contracts due to the
yield component
(1,660) ‐ (1,660)
Total income (loss) from investments and financing, net, recognized
in the Statement of Income
363 8 113 595 1,078

NOTE 9 - CONTINGENT LIABILITIES AND CLAIMS

1. Preamble - Claims not in the Ordinary Course of Business

Following are details regarding legal actions not in the ordinary course of business, as follows: material claims1 which may be derivative actions, actions whose filing as class actions has been certified; pending motions for certification of material claims as class actions; material and immaterial class actions which were concluded during the reporting period and until its signing and other material claims against the Group companies (hereinafter - "Claims not in the Ordinary Course of Business" or "Claims").

The following claimed amounts are presented in amounts that are correct as of the date of their filing, and as detailed by the plaintiffs, unless noted otherwise.2

It is noted, as a general rule, that the exposure to financial demands, either specific or general, is subject to the laws of prescription. The prescription periods in respect of Claims for insurance benefits in the insurance products vary according to the type of product and the event in respect of which the claim of prescription has been raised. The exposure due to prescription is especially intense in those insurance sectors with "long-tail claims" and long-term insurance policies, in Life Insurance and Health Insurance, in which Clal Insurance operates. In legal actions not pertaining to insurance benefits, the prescription period is pursuant to what is prescribed in the Prescription Law, 1985. In February 2024, in view of the Iron Swords War, an amendment to the prescription period was approved, primarily stating that the period from October 7, 2023 to April 6, 2024 will not be taken into account in the calculation of the prescription period required by law, subject to the established exceptions. The period of time required to investigate the claim, which on occasions may be long, particularly in class actions, extends the period in respect of which refund or compensation need to be effected, as part of the prescription period.

1.1 General details regarding class actions

As part of a general trend in those markets in which the Group operates, a significant number of class action certification motions have been filed in past years against the Group companies, and as a result, there has been an increase in the number of actions filed against the Group companies that have been recognized as class actions by the courts. This trend, which is the result, among others, of the enactment of the Class Actions Law, 2006 (hereinafter - the "Law"), the growing number of legal actions and the approach of the courts, substantially increases the Company's potential of exposure to losses due to rulings against the Group's members in class actions filed against them. However, there was a decline in the total number of class certification motions filed against Group companies in the reporting year. The Group cannot assess whether this trend will continue in the coming years.

A class action lawsuit, as it is defined in the Law, is a lawsuit managed on behalf of an anonymous class of persons, who have not granted power of attorney in advance to the lead plaintiff for that purpose, and which raises material questions of fact or law that are common to all the class members, under which a motion to certify is first heard. Only if the class action certification motion is granted will the claim be defined as a "class action", and the plaintiff will then become a "class plaintiff".

It is noted that the scope and content of the hearing regarding a class action on its merits, is affected by the ruling approving a motion to certify. The ruling to certify a class action usually relates to both the causes of action that have been approved and those that have not; the reliefs that have been approved and those that have not; etc.

Further to the Report of the Inter-Ministerial Taskforce on Assessing the Arrangements Set in the Class Actions Law, 2006, published in May 2023, in July 2024, the Class Actions Bill (Amendment No. 16), 2024 was published, which suggests to pass into law the Taskforce's recommendations.

As part of the bill proposes, among other things, to add a mechanism requiring that an advance contact be made with a defendant prior to filing a motion to certify, regarding specific types of causes of action and claims; to authorize the court to strike out oppressive and vexatious motions at any time; to set uniform and clear rules regarding compensation and legal fees, including cancellation of the option for a compensated withdrawal; to set mechanisms pertaining to compensation between class members; to generally authorize the court to impose legal fees on applicants or their attorneys; to require a lead plaintiff to note the number of class actions they filed in a calendar year and to limit this number to 5 actions per year; and to set a requirement to take other considerations into account, when hearing a certification motion against an insurer or a management company on the grounds of breaching the long-term savings contract (as defined in the draft bill), such as the existence of a regulatory approval

1. See Footnotes 3 and 16 below.

2. See Footnote 12.

for the relevant action, the time, which has elapsed since the contract was signed; the extent of the damage to the insurer/management company if the motion is certified, and the interests of the class members in the certification of the motion; it also proposes that delaying the motion to certify for these reasons shall be subject to approval by the Attorney General.

At this preliminary stage, the Company is unable to assess the effects of the above proposed provisions, whose effect on the scope of Group companies' exposure to class actions depends on various factors.

The motions to certify claims as class actions detailed below, are currently in the various stages of procedural adjudication, some have been approved and some are undergoing appeal proceedings.

1.2 Additional exposures

It is noted that in addition to the legal proceedings, from time to time there are potential exposures which cannot currently be evaluated or quantified, in respect of commercial disputes or warnings pertaining to the intention to file suits, including class actions and derivative actions on certain matters, or legal proceedings and specific inquiries that may develop into claims in the future, including class actions or third party notices against the Group's member companies, as well as exposure resulting from the complexity of the regulation applying to the activity of the Group's member companies.

The Group's member companies are unable to predict in advance whether a customer's claim which has been brought to the companies' attention will eventually lead to the filing of a class action lawsuit, or will lead to a sectorwide ruling or will have sector-wide implications, even in those cases in which the customer threatens to do so, and furthermore the Group's member companies cannot estimate the potential exposure that may be created in respect of the aforementioned claims, insofar as these may be adjudicated and found to be justified by a competent authority. For details, see Section 2.2.2 below.

The following are details of lawsuits outside the ordinary course of business, as detailed below, that had been brought against the Company and its consolidated companies, divided into Max and the consolidated companies in Max's statements (hereinafter - the "Max Group Companies") and the other Group companies.

2. Exposures against the Company and the consolidated companies, not including the Max Group Companies

Following are details regarding material lawsuits3 that have been certified as class action lawsuits (Section 2.1.1), pending motions to certify material lawsuits as class actions (Section 2.1.2), and material class actions, material claims and motions to certify material claims as class actions that had concluded during the reporting period and until the report was signed (Section 2.1.3), exposures due to immaterial class actions or class actions that have not yet been filed, and exposure due to regulatory provisions (Section 2.2), additional exposures (including claims) (Section 2.3) which were all brought against the Company and/or the consolidated companies, except the Max Group Companies.

3. It is noted that, in general, in this note, a claim is considered material and described according to a qualitative or quantitative assessment that the Company makes when receiving the claim. With respect to the quantitative assessment, insofar as the actual exposure amount, net of tax, crosses the Group's materiality threshold for the purpose of profit – assuming the claim is deemed justified and without going into the claim's odds or the amount specified therein on their merits – according to the calculated projected comprehensive loss, divided by the average annual comprehensive income or comprehensive loss in the last three years, calculated using the last 12 quarters for which reviewed or audited financial statements were published; it is clarified that the profit/loss attributable to the event and the profit/loss in each quarter are calculated according to their absolute value. The above classification is made as of the date of filing the lawsuit. However, as legal proceedings can extend and unfold, sometimes over years, a claim that was not considered material at the time of filing may subsequently become material, in which case disclosure will be made with respect to it at a later date. In addition, a claim may be considered material for the purpose of such a disclosure if the Company is unable to assess the total exposure.

2.1. Class actions against the Company and the consolidated companies, with the exception of the Max Group companies

2.1.1 Material claims whose filing as class actions was certified, against the Company and the consolidated companies, with the exception of the Max Group companies

Following are details of material claims that were certified as class actions and are at various stages of litigating the respective proceeding on its merits, including inquiry into the substantive claim before the court of first instance or the appellate court after the ruling to certify the claim or dismiss it has been rendered, or after a judgment that granted or dismissed the lawsuit has been rendered.

Date and Key claims and Key Represented Claimed
1. court Defendants causes of action remedies class Status / further details amount
5/2013 Clal According to the Charge the According to the In August 2015, the District Court rendered its ruling to dismiss the motion to certify against the defendants The plaintiff
Insurance plaintiff, the defendants to ruling - all with respect to the claim of non-payment of linkage differentials, but accept the motion to certify against the estimates the
District and defendants are in pay the class Entitled Parties defendants with respect to the claim of underpaying interest on insurance benefits; it was found that the cumulative
Court - additional breach of their duty members who, during the eligible class members are all policyholders, beneficiaries, or third parties, who, during a period starting three amount due to the
Tel Aviv insurance to add linked interest linkage period years before the lawsuit had been filed and ending on the day the lawsuit was certified as a class action, First Class at NIS
companies as well as the lawful differentials commencing had been paid insurance benefits from the defendants (unless the above were paid not in accordance with 518 million (if it is
linkage differentials and interest three years prior a judgment rendered between them), without adding the lawful interest, within 30 days from the date of decided that the
in respect of the due to the to bringing the submitting the insurance claim with the insurer (not from the date of submitting the last document the insurer interest must be
insurance benefits underpayment lawsuits (filed had required to clarify the liability), and until the actual payment date. In August 2016, the defendants, with calculated from
they pay. According . In addition against Clal the Supreme Court's approval, had stricken out a motion for leave to appeal they had brought, whose gist the insured
to the plaintiffs, the and/or Insurance in May was an objection to the District Court's ruling, according to which a prior settlement arrangement the event's
date from which alternatively, 2013) and Company had made on a similar issue does not establish res judicata that precludes bringing the motion to occurrence date),
interest and linkage the court is ending on the certify and does not establish a defense for the defendants, while the parties reserved all their claims to the or at NIS 210
differentials should asked to order day of rendering main proceeding. million (if it is
be calculated is the damages to the Judgment, In February 2021, a partial judgment was rendered, in which the court determined that the class action was decided that the
insured event's the public, as were paid granted, and charged the defendants recovery of interest differentials to the class members, as detailed in interest must be
occurrence date, it deems insurance the judgment (hereinafter - the "Judgment"). In accordance with the Judgment, it was found that the "day calculated starting
until the actual suitable. benefits from the of filing an insurance claim," on which the 30-day race begins and after which linked interest must be added 30 days from the
payment date. defendants, not to the insurance benefits in accordance with the provisions of Section 28(a) of the Insurance Contract Law, date of filing the
Alternatively, linkage in accordance 1981 (hereinafter - the "Insurance Contract Law"), is the date the insurance company or the insurance insurance claim to
differentials must be with a judgment agent, whichever is earlier, first receive an inquiry indicating that the policyholder, a third party, or the the insurance
paid from the in their case, beneficiary (hereinafter - "Entitled Parties"), wish to be paid the insurance benefits, without needing to company).
insured event's without the lawful attach any document. The plaintiff
occurrence date and interest added to It was further determined that when the insurance benefits are calculated at their value on a date after the estimates the
until the actual them. insured event's occurrence, interest will be added to them only from that date, and with respect to recovery cumulative
payment date, and of funds paid to service providers in a deferred payment – the interest differentials would be calculated amount due to the
interest must be paid starting from the actual payment date. Second Class (for
starting 30 days from It was also determined that for the purpose of implementing the Judgment and calculating the total damages which the motion
the date of to the class members in accordance with the principles set forth in the partial judgment, an expert must be to certify was
submitting the appointed, and that the reward payable to the lead plaintiffs and their counsels' legal fees would be denied) at an
insurance claim until determined in the final judgment. additional amount
the actual payment In May 2021, the defendants filed an appeal, or, alternatively, a motion for leave to appeal the Judgment to of NIS 490 million,
of insurance the Supreme Court. In November 2022, the Supreme Court dismissed the motion for leave to appeal, mainly due to linkage
benefits. since the partial ruling constitutes a "an interim ruling", which the Court rarely intervenes in. differentials.
The proceeding is at the stage of litigating the claim before the District Court, and in January 2023, within
the above, the court handed down its ruling on the identity of and powers vested in the expert, and the expert
has begun to conduct the tests. In April 2024, the Court issued its ruling regarding the clarification motions
submitted by the defendants, and dismissed some of them. In February 2025, the Court issued to the expert
instructions as to how to implement its rulings.
The parties have notified the Court that they are conducting a mediation proceeding regarding this lawsuit.
Date and
2. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
1/2008 Clal According to the plaintiff, the Refund of all the According to the court's In July 2016, the court certified the lawsuit as a class action. The amount claimed
Insurance defendants charge sub-annuals, a amounts the decision - anyone who entered The court rendered the ruling notwithstanding the Commissioner's from Clal Insurance
District and payment which is collected in life defendants had into an insurance contract with position, which had been issued at the court's request, in which the was revised and set at
Court - additional insurance policies in which the collected the defendants or any of them Commissioner concurred with the insurance companies' position. approx. NIS 398.2
Tel Aviv insurance insurance rate is determined as an unlawfully, as and was charged Sub-Annuals In December 2016, the defendants filed a motion for leave to appeal million.
companies annual amount but the payment is well as a with respect to the following against the ruling to certify the claim as a class action to the Supreme
made in several installments mandatory components: with respect to the Court (hereinafter - "MLA"), and in May 2018, the Supreme Court
(hereinafter - "Sub-Annuals"), at injunction "mixed" life insurance savings accepted the MLA, heard it as an appeal, and rendered a judgment
an amount that exceeds the ordering the component sold by Clal granting the appeal and dismissing the lawsuit accordingly.
permitted amount, and they do so, defendants to Insurance in the past, with In June 2018, the plaintiffs moved to hold a further hearing of the
allegedly, in several methods: change their respect to the "policy factor" judgment, with respect to some of the findings therein. In February 2020,
collecting Sub-Annuals with modus operandi (which is a fixed monthly a position was submitted to the Supreme Court on behalf of the Attorney
respect to the "policy factor" with respect to amount which is added to the General within the further hearing, according to which, the Attorney
component, collecting Sub the matters premium whose aim is to cover General believed that there was no justification to intervene with the
Annuals at a rate that exceeds the specified in the expenses), and with respect to ruling rendered in the judgment on the appeal, which was based on
permitted rate in accordance with lawsuit. health policies, permanent adopting the Capital Market Authority's interpretive position.
the Insurance Supervision
circulars, collecting Sub-Annuals
health policies, critical illness
policies, permanent health
In July 2021, a judgment was rendered in the petition for a further
hearing, stating that the ruling that certified the lawsuit as a class action
with respect to the savings policies, and long-term care would be reinstated, such that the motion to certify would be granted and
component in life insurance policies (hereinafter - the the case would be returned to the District Court to hear the class action
policies, and collecting Sub "Collection Components"). lawsuit on its merits.
Annuals with respect to non-life The proceeding is currently being litigated before the District Court.
insurance policies. The parties are conducting a mediation procedure.
Date and Key claims and causes of
3.
court
Defendants action Key remedies Represented class Status / further details Claimed amount
7/2014 Clal Pension According to the plaintiffs, the To require the According to the court's In September 2015, the plaintiffs submitted a reply to the defendants' At the motion filing date,
and Provident defendants raised the defendants to return decision - anyone who is response to the motion to certify (hereinafter - the "Plaintiffs' Response"), the plaintiffs estimated the
Funds Ltd. as management fees it charged the excess a planholder in a new in which, among other things, a new claim was raised: that the defendants management fees the
well as from pensioners in the management fees comprehensive pension did not send the planholders prior notice of raising the management fees, defendants collected
against four pension funds they manage at unlawfully charged fund managed by one of as required in accordance with the provisions of the law. As per the court's unlawfully from current
other pension the stage of paying the from the class the respondents and is request, the Commissioner submitted its position in September 2017, which pensioners at NIS 48
fund pension, to the maximum members with entitled to be paid an old held, inter alia, that management fees lower than 0.5% could be collected million; the management
management lawful management fees interest and linkage; age pension after they during the pension payment period and that the defendants had no fees to be unlawfully
companies. ceiling (0.5% of the to require the retire in the seven years regulatory duty to notify of a management fee increase once the collected from current
accumulated balance), while defendants to lower prior to submitting the planholders reached retirement age. pensioners in the future
taking advantage of the the management motion to certify and/or In March 2022, the District Court decided to grant the motion to certify by the defendants were
pensioners' position as a fees charged to the will be entitled to be paid against the defendants, with respect to whether the defendants had had to estimated at NIS 152
"captive audience," while pensioners, such an old-age pension in the notify the planholders of the management fees they would be charged in million; and the
active planholders paid that they do not future. It is noted that the pension period in advance, and if so, what damage had been caused management fees to be
significantly lower exceed the pension beneficiaries by the failure to provide such a notice. collected unlawfully from
management fees, on management fees it who retired in the latter The lawsuit is currently being litigated on its merits, and the parties are future pensioners in the
average. It was further charged before each half of 2018 will be given conducting a mediation proceeding at the same time. future were estimated by
claimed that the defendants one of them retired; notice in accordance with the defendants at NIS
do not disclose to their to prohibit the the standard-conforming 2,800 million. The said
planholders that when they defendants from bylaws the regulator had amounts are claimed with
become pensioners, the raising the published, that came into respect to all the
management fees they pay planholders' force starting in that year. defendants.
the defendants would management fees
immediately be raised to the immediately before
maximum management fees. they retire.
Date and
4. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
9/2015
District
Court -
Central
Clal
Insurance
and three
other
insurance
companies
According to the plaintiffs, when
the defendants give a score for the
"incontinence" function within
examinations of claims for
insurance benefits under long-term
care policies, they apply an
interpretation according to which, in
order for a policyholder's claim due
to "incontinence" to be recognized,
it must be the result of a urological
or gastroenterological illness or
defect, rather than assigning the
function a score even when the
source of the policyholder's poor
medical and functional condition
due to which he or she suffers from
"incontinence" may be an illness,
accident, or health defect outside
the domain of urology or
gastroenterology.
To compel the
defendants to
compensate the class
members in full for the
damage caused to the
latter due to the
defendants' alleged
breaches of the
agreement, and to
comply with the
agreement from here on
out, and alternatively, to
award any other remedy
as the court deems
suitable under the
circumstances.
According to the court's
decision, any policyholder of
long-term care insurance who
suffered a loss of bowel or
bladder control, due to a
combination of incontinence
that does not amount to an
organic loss of control with a
poor functional condition, and
regardless of the aforesaid did
not receive from the insurance
companies points for
incontinence when examining
their claim to receive long-term
care insurance benefits, such
that their rights to insurance
benefits were jeopardize
between September 8, 2012
and the date of certifying the
claim as a class action.
In April 2020, the court partially certified the lawsuit as a
class action lawsuit against Clal Insurance and three
other insurance companies.
The plaintiffs' motion to certify the lawsuit as a class
action lawsuit in respect of a class of policyholders who
suffer from incontinence due to functional disabilities or
mobility impairments, and experience incontinence due
to this, as well as in respect of a class of policyholders
who suffer from cognitive impairments and who were not
recognized as "mentally frail," was denied.
The causes of action for which the class action was
certified were a breach of the long-term care insurance
contract that resulted in non-payment of long-term care
insurance benefits or underpayment of long-term care
insurance benefits, due to the policyholders not being
recognized as qualifying for a score on their
incontinence.
The proceeding is currently being litigated.
The parties are in mediation.
According to the plaintiffs,
the damage cannot be
estimated, but estimated it
in the tens and even
hundreds of millions of
shekels.
5. Date and
court
Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
10/2016
District
Court -
Central
Clal
Insurance
According to the plaintiff, within an
engagement with a collective
policy master policyholder (a
health maintenance organization)
for the sale of a collective long
term care insurance policy, Clal
Insurance had committed to give
the collective policyholders who
enroll in the private policy a 20%
discount on the premium, and did
not do so (hereinafter - the
"Collective Policy").
Refund of the
amounts by
which the class
members were
overcharged.
In accordance with the court's ruling –
anyone who bought an individual long
term care insurance policy from Clal
Insurance in which the eligibility period
is lifetime compensation, between
October 30, 2009, and December 31,
2018, while they were insured under the
Collective Policy, and Clal Insurance did
not give them a discount of at least 20%
according to Clal Insurance's lowest
prevailing rate at the time of purchase in
respect of individual policies that are
equivalent to the plan the policyholder
had chosen, for a policyholder of
comparable age and health condition,
provided that it does not exceed the
regulator-approved rate.
In January 2021, the court partially certified the motion to
approve the class action. The lead plaintiff's motion to
certify the lawsuit as a class action, including with respect
to any group of policyholders who hold a private long
term care policy in which the period of eligibility for
compensation is not for the policyholder's entire life, was
denied.
The causes of action for which the claim was certified as
a class action lawsuit are a breach of the provisions of
the Collective Policy and unjust enrichment, and the
claimed remedy is restitution of the amounts by which the
class members were overcharged.
The proceeding is currently being litigated on the merits.
In May 2025, the parties submitted a settlement
agreement approval motion, in which mechanisms were
set for granting or completing a discount to the relevant
past and present policyholders, at rates agreed between
the parties. Furthermore, under the settlement
agreement, it was agreed to pay a compensation to the
representative plaintiff and legal fees to his attorneys.
In the claim, the plaintiff
estimated the alleged
damage to all class
members at NIS 52 million
for alleged damage caused
until the date of filing the
motion, and NIS 126
million for the damage
expected to be caused to
the class members in the
next 10 years.
Date and Key claims and causes Claimed
6.
court
Defendants of action Key remedies Represented class Status / further details amount
11/2019 Clal According to the plaintiff, Remedy in the form of According to the Court's In June 2023, the Regional Labor Court decided to reject the claims that Clal Insurance NIS 120
Insurance Clal Insurance charged restitution of the decision - anyone who charged management fees out of the accrued savings in violation of the law or contrary million
Regional management fees in life management fees the was or is a policyholder to the provisions of the policy, as well as the alternative claim that Clal Insurance
Labor Court insurance policies with class members were of the respondent under charged management fees out of the accrued savings at a rate that exceeded the rate
- Tel Aviv an integrated profit unlawfully charged, as a Relevant Policy in the permitted by law; however, the Court decided to partially certify the lawsuit as a class
sharing savings well as a mandatory period beginning seven action claiming that Clal Insurance collected management fees from policyholders
component issued injunction ordering Clal years prior to the date of insured under the relevant policies management fees out of premium contrary to the
before January 12, 2004 Insurance to change its filing the lawsuit and provisions of the policy. It is noted that these policies have been marketed since 1999.
(hereinafter - the modus operandi with ending on the day the The causes of action for which the lawsuit was certified as a class action lawsuit are: a
"Relevant Policies"), at respect to the collection of lawsuit was certified as a breach of agreement, unjust enrichment, and a breach of statutory duty, including a
rates that deviate from management fees in the class action lawsuit, and breach of Clal Insurance's duties of trust and duties of care, and deception.
the permissible limits, Relevant Policies from whom Clal Insurance The parties are conducting a mediation procedures.
without a legal and/or here on out. charged Management In April 2024, the plaintiff appealed to the National Labor Court regarding the causes of
contractual basis. Fees exceeding the action which were dismissed in the decision to certify the lawsuit as a class action, and
permitted ceiling under on the same day, Clal Insurance filed a motion for leave to appeal the decision to
the relevant regulations partially certify the lawsuit's adjudication as a class action; at the same time, the parties
and/or in accordance sought to stay the proceedings in the National Court to attempt to complete the
with the provisions of the
policy from a premium
mediation. In May 2025, the parties submitted a settlement agreement approval motion;
the agreement focuses mainly on setting a mechanism for partial restitution of amounts
contrary to the policy's in respect of some of the allegations included in the lawsuit regarding the management
provisions. fees from the premium collected in the relevant policies during the period beginning 7
years prior to the lawsuit's filing date, and provisions regarding a future discount in the
management fees to be collected from the relevant policies, which are still active.
Furthermore, the arrangement stipulated provisions regarding payment of
compensation and legal fees to the plaintiff's attorney.
Date and
Key claims and causes
7. court Defendants of action Key remedies Represented class Status / further details Claimed amount
05/2022 Clal The
lawsuit
concerns
the
A judgment requiring Clal Insurance to According to the court's decision - In November 2024, the court decided to The plaintiff estimated that
Insurance allegation that in policies that include the cost of the implant and/or all Clal Insurance policyholders partially allow the motion, such that it the aggregate damage
District cover surgeries in Israel that accessory in the calculation of the under the relevant policies, who allowed the first cause of action and caused to the class
Court - stipulate
compensation
for
benefits owed to the class members from had a surgical procedure in a dismissed the second cause of action. members is over NIS 2.5
Central surgeries
performed
without
here on out, and compelling it to private hospital and are eligible to The cause of action for which the million.
financing from Clal Insurance, Clal indemnify the class members for the compensation out of the amount lawsuit has been certified as a class
Insurance
refrains
from
deductible amounts they paid in Clal Insurance saved following the action is breach of contract.
compensating the policyholders connection with the various surgeries funding of the surgical procedure In December 2024, the parties filed an
for the cost of the implants and and to calculate the compensation by
the
health
maintenance
update stating that they had resumed
accessories used to perform the accordingly, as well as requiring Clal organization over a period starting their dialogue in an attempt to minimize
surgery (hereinafter - the "First Insurance to compensate each member 3 years prior to the filing of the their disputes.
Cause"), and also refrains from of the sub-category with respect to the motion to certify and through the
indemnifying the policyholders for monetary remedies, at the rate of 50% issuance of a judgment in the
the deductible amounts they had (or another rate) of the cost of the implant lawsuit, where compensation was
paid (hereinafter - the "Second borne by Clal Insurance and/or the calculated without including the
Cause"). deductible amount paid by the class implants component.
member due to a surgery they had, with
added linkage differences and interest,
as per the law.
Date and Key claims and causes
8. court Defendants of action Key remedies Represented class Status / further details Claimed amount
5/2019 Clal
Insurance
According to the plaintiff, the
defendant systematically reduces
Restitution in kind of the funds the class
members were unlawfully denied,
In accordance with the Regional
Labor Court ruling – all current or
In November 2024, the Regional Labor
Court partially certified the lawsuit as class
The plaintiff estimated the
total alleged damage to all
Regional the permanent health insurance according to the plaintiff, and with former
policyholders
(holding
action, while allowing the claim regarding class members at NIS 2.4
Labor Court benefits it pays its policyholders respect to the premium release funds – participating Clal Insurance life the unlawful deduction of the calculative billion.
- Tel Aviv under its participating permanent crediting the policies' savings. The insurance policies stipulating a interest rate as from May 28, 2016; the
health insurance policies, by plaintiff also petitions to declare that mechanism for linking permanent court dismissed the claim regarding
unlawfully deducting management certain provisions of the policies, in health insurance benefits to the unlawful deduction of management fees
fees and calculative interest. relation to the interest and management return on the investment portfolio, from the insurance benefits.
fees deduction from the yield to which starting from the 25th payment) to The causes of action in respect of which
the policyholders are entitled, are void. whom the respondent paid and/or the lawsuit was certified as a class action
pays permanent health insurance are alleged breach of Section 3 to the
benefits for a period exceeding 24 Insurance Contracts Law, alleged breach
months, and for whom the of the duty to draft the insurance contract
respondent
deducted
and/or
in a clear manner and include therein all
deducts the calculative interest relevant provisions, and alleged breach of
from the return, starting from the
payment for the 25th month.
the duty to act in good faith and unjust
enrichment.
In January 2025, Clal Insurance brought a
motion for leave to appeal before the
National Labor Court, and the movant filed
an appeal. The applicant responded to the
motion for leave to appeal and the
Company responded to the appeal. In April
2025, the Company submitted a response
to the motion for leave to appeal.

2.1.2 Pending motions to certify material claims as class actions against the Company and the consolidated companies, with the exception of the Max Group companies4

Date and
1. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
9/2015 Clal According to the plaintiffs, who are planholders in To require the defendants to Planholders of provident funds In November 2022, the District The plaintiffs estimated
Pension the pension funds managed by the defendants, alter the agent compensation managed by the plaintiffs, who Court's rendered its judgment, in the damage to all class
District and the mechanism to remunerate agents and brokers mechanism and to pay the were charged management fees which the motion to certify was members at approx. NIS
Court - Tel Provident with fees and commissions as a rate out of the planholders back the from which the agents' commission denied. 2 billion, reflecting
Aviv Funds, as management fees planholders are charged, as excessive management fees is
derived
based
on
the
In January 2023, the plaintiffs approx. NIS 300 million in
well as four had been the custom among the defendants, is a they were charged. management fees amount. appealed the judgment. The annual damage since
other breach of the duty of loyalty toward the proceeding is at the stage of 2008.
companies planholders in the provident funds the defendants hearing the appeal.
that manage, and leads to the collection of higher
manage management fees than is appropriate by the
pension defendants.
funds

Date and Key claims and causes Status / further
2. court Defendants of action Key remedies Represented class details Claimed amount
2/2020 Clal According to the Issue orders against the defendants The motion classifies the plaintiffs into several subcategories, mainly including: The proceeding is The plaintiffs
Insurance plaintiffs, due to "lack and the Insurance Commissioner for Any student in a school or kindergarten in the State of Israel who had been at the stage of the estimated the
District and of knowledge" the discovery of documents and data; insured under a personal accidents insurance policy by the defendants and did motion to certify alleged damage
Court - another following the failure to order the extension of the prescription not receive a copy of the personal accidents insurance policy at their home, being reviewed. against Clal
Central insurance present the personal period; order the appointment of a starting from the school year that started in September 2006, and/or any student In March 2025, a Insurance at
company accidents insurance committee
that
will
include
whose cause of action against the insurance company has become invalid under settlement approx. NIS 1.4
policy (hereinafter - the independent members and will be the statute of limitations; agreement billion, plus
"Policy") to the authorized to discuss and decide all In addition, the motion defines additional subcategories, comprising students approval motion approx. NIS 1.5
students, to the personal claims under the Policy for who were born after October 25, 1995, and who, between the ages of 3 and 19 was submitted, billion in
policyholders, and to three years, in respect of all cases (while in the Israeli education system, from kindergarten and until their graduation which focused damage
their relatives, and the before October 25, 2016 (hereinafter from the 12th or 13th grade), suffered an accident that resulted in physical harm, mainly on the attributable to
Policy's non - the "Committee"), and will also be and who were not paid insurance benefits in accordance with the Policy, divided publication of ads the two
publication, the authorized to discuss the issue of the into sub-categories according to the type of harm, as detailed in the motion; regarding the defendants due
policyholders have not Policy's delivery; order a procedure In addition, a subcategory comprising of people born in 1974 to 1995, whose scope of the to breach of
been exercising their for transferring the burden of members are people and/or their parents and/or heirs who were born and/or policy's coverage. autonomy.
right to benefits under evidence;
issue
a
mandatory
studied in Israel between 1974 and 1995 and who were injured or killed after
the Policy, and they injunction ordering the defendants to 1992, and did not file insurance claims because they did not know about the
are incurring damages. compensate
the
plaintiffs
in
Policy and its scope; and the subcategory of all policyholders – all students and
accordance with the Committee's all their parents, from September 1992 to September 18, 2016, divided into sub
ruling; award special damages to the categories according to the causes of harm, as detailed in the lawsuit.
plaintiffs and the counsels' legal fees.
Date and Key claims and causes
3. court
3/2020
Regional
Labor Court
- Tel Aviv
Defendants
Clal
Insurance
of action
According to the
plaintiff, Clal Insurance
systematically violates
the provisions of the
law by charging
unlawful insurance
premiums for
"temporary risk"
insurance (payment for
insurance coverage
when the regular
deposits into a savings
policy with combined
insurance components
are discontinued), by
making excessive
deductions out of the
accrued savings
amount and thus
reducing the accrued
savings, without
informing the
policyholders in
advance of making the
"temporary risk"
insurance and of its
terms and rates, and in
breach of the duty to
send the policyholders
up-to-date insurance
information sheets on
time or at all.
Key remedies
(1) Restitution of all funds charged out
of the accrual and/or otherwise in
respect of the entire period following
the termination of employment (except
when the policyholder has asked to
purchase the insurance coverages in
writing). Alternatively, restitution of all
funds collected for the period after 3 or
5 months from the termination of their
employment, in accordance with the
relevant statutory arrangement
(hereinafter - the "Automatic
Temporary Risk Period"), and in
cases of higher insurance premiums,
restitution of the excess insurance
premiums in respect of the Automatic
Temporary Risk Period as well; (2) a
prohibition on making "temporary risk"
insurances for a period exceeding the
Automatic Temporary Risk Period,
except when the policyholders request
this it in writing; (3) compelling Clal
Insurance to return the excess
insurance premiums paid by
policyholders who were charged
double insurance premiums (for the
month they returned to work); (4)
various provisions relating to future
conduct (including a prohibition on
increasing premiums, giving prior
notice of the purchase of a temporary
risk, and more).
Represented class
The represented class for the purpose of the non
pecuniary remedies is all policyholders under
provident funds or insurance plans within which
employers and/or employees make contributions
for permanent health insurance and/or insurance
in case of death, or any other insurance risk.
The represented class for the purpose of the
pecuniary remedies is: (a) all the policyholders for
whom funds were collected for permanent health
insurance or insurance in case of death or any
other insured event, out of the accrual funds or
any other source, without prior notice; (b)
alternatively, policyholders who were charged
insurance premiums for periods that exceed the
Automatic Temporary Risk Period, unless they
agreed in advance; (c) policyholders who were
charged higher insurance premiums than the
insurance premiums they were charged when
they were active policyholders and/or who were
charged for new insurance policies that they did
not have prior to the termination of their work; (d)
policyholders
who were charged double
insurance premiums.
According to the plaintiff, the lawsuit ought not to
be subject to any prescription. Alternatively, the
claim for pecuniary remedies is made for the
period starting 7 years before the lawsuit was
filed, i.e., 2020, and until the lawsuit is certified as
a class action.
Status / further details
The proceeding is at the stage of the motion to
certify being reviewed. Pursuant to the court's
ruling, the Commissioner of the Capital Market,
Insurance and Savings Authority (hereinafter -
the "Commissioner") submitted his position,
clarifying that collecting insurance premiums is
permissible only in accordance with the
provisions of the law and the applicable policy.
In March 2025, a settlement agreement approval
motion
submitted;
the
agreement
sets
mechanisms for partial restitution of amounts in
respect of some of the allegations included in the
lawsuit regarding the duration of the collection of
premiums for insurance coverage during the
Temporary Risk Period and/or the rate of the
insurance premium collected during the
Temporary
Risk
Period.
Furthermore,
a
mechanism was set for notifying policyholders
who will enter the Automatic Temporary Risk
Period, of the terms of the coverage in
accordance with the terms detailed in the
agreement. In addition, a mechanism was set for
clarifying facts and reaching a decision through
an expert regarding another allegation made in
the
statement
of
claim
(pertaining
to
policyholders
who were charged double
insurance premiums); it was also agreed on
payment of compensation and legal fees to the
movant and their attorney.
Claimed amount
The class action
claimed amount
was estimated
conservatively,
according to the
plaintiff, at no less
than NIS 7 million
per year.
Date and
4. court Defendants Key claims and causes of action Key remedies Represented class Status / further details
Claimed amount
4/2020 Clal According to the plaintiffs, the Compensate the class members, repair Any policyholder of one or more of the The proceeding is at the stage of The plaintiffs estimated the
Insurance respondents must be compelled all the harm they suffered, issue a respondents, under a compulsory the motion to certify being alleged damage against Clal
District and 12 to
compensate
the
class
mandatory injunction ordering the
motor
insurance
and/or
comprehensive
motor
insurance
reviewed. Insurance in respect of the period
Court -
Haifa
additional
insurance
companies
members and fully remedy the
harm they incurred due to the
excess premiums they have been
adjustment of the collected amounts to
the risk the respondents are actually
exposed to during the effective period,
In February 2021, the court
ordered the consolidation of the
motion to certify this class action
from March 8, 2020, until April 30,
2020, at NIS 103 million, and
jointly for all the respondents
paying for motor insurance, due to
and/or render a declaratory judgment
on March 8, 2020, and ending on the
lawsuit,
with
respect
to
(except one), at approx. NIS 1.2

date of full and final removal of movement restrictions imposed on residents of Israel due to the compulsory motor and property insurance policies, with a motion to certify a separate class action lawsuit that concerns similar causes, in which Clal Insurance has not been named as a respondent (hereinafter - the "Separate Motion") which was billion. Alternatively, for 8 of the defendant companies (that do not include Clal Insurance), it was claimed that the damage is approx. NIS 720,000 thousand. The movants note that the damage accrued further as the collection did not cease.

filed in April 2021.

coronavirus, or part of it.

stating that a material reduction in the use of vehicles, as had occurred, for example, during the effective period, calls for an adjustment (reduction) to the

premium.

the dramatically reduced use of vehicles during the Covid-19 pandemic and the significantly

reduced risk level.

Date and Key claims and causes
5. court Defendants of action Key remedies Represented class Status / further details Claimed amount
7/2020
District
Court -
Central
Clal
Insurance
and 4
additional
insurance
companies
According to the plaintiffs, the
defendants allegedly do not
reduce the insurance
premiums for policyholders for
whom pre-existing condition
exclusions were stipulated,
even though the exclusions
are claimed to lower the
insurance risk, relative to the
risk in insurance policies held
by policyholders for whom no
such exclusions were
stipulated.
Compensation/refund of all the amounts
the policyholders in the class were
overcharged by, with linkage differentials
and interest as per the law, as well as a
mandatory
injunction
ordering
the
defendants
to change their
modus
operandi.
Anyone who was a policyholder during the
period beginning 7 years before the day of
filing the claim and ending on the day of its
certification as a class action, by one or
more of the defendants, under an insurance
policy for disability, long-term care, life,
permanent health, personal accidents,
health (including critical illness, surgeries in
Israel or abroad, transplants in Israel or
abroad,
medications,
ambulatory
procedures or any other medical coverage)
that contains an exclusion. For this
purpose, an "exclusion" – a policy clause
which stipulates that any event / injury /
disease, or any risk that materializes and
that stems from and/or is related to a pre
existing condition the policyholder had on
the day the policy was obtained, are not
covered under the policy.
The proceeding is at the stage of
the motion to certify being
reviewed.
The plaintiffs estimated that
the total damage to all class
members with respect to all
the defendants totals NIS
1.9 billion, and they note
that each defendants' share
is in accordance with its
market share of the Health
and
Life
Insurance
Subsegment, according to
the
Capital
Market
Commissioner's
publications.
6. Date and
court
9/2020
District
Court -
Central
Clal
Insurance
and
another
insurance
company
Defendants Key claims and causes of action
The lawsuit concerns the allegation
that the defendants acted contrary to
the provisions of critical illness
policies, and specifically – that they
did not act in accordance with the
terms of the policy that stipulate that
after a first insured event has
occurred, if the policyholder is still
covered under the insurance policy,
the insurance amount and the
monthly premium amount will be
reduced by 50%.
Key remedies
The relief
the plaintiffs
are
petitioning for is damages to the
class members due to past
damages, as well as a declaratory
relief and a mandatory injunction
ordering the defendants to change
their modus operandi.
Represented class
All of the respondents' clients / policyholders
who were covered under critical illness
insurance and/or critical illness and serious
medical events insurance and/or any other
similar insurance by any other name, who
experienced their first insured event, after
which they were charged a higher premium
than the agreed premium in breach of the
terms of the insurance policy, in the 7 years
before the motion was brought.
Status / further details
In April 2024, a settlement
agreement was submitted to the
court for approval; under that
agreement, Clal Insurance must
return a certain percentage of the
insurance premiums to the class
members, in accordance with the
mechanism set forth in the
settlement agreement, as well as
notify the policyholders in the
policies that the lawsuit concerns of
the applicable insurance premiums
and insurance benefits mechanism
with respect to the future. In March
2025, the State submitted to the
Court an objection to the settlement
agreement and Clal Insurance
submitted its response to the
Claimed amount
The plaintiffs estimated that
the total damage to all class
members with respect to
Clal Insurance totals NIS
16.8 million.
State's position.
The arrangement is subject to the
court's approval.
Date and
7. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
4/2021 Clal The lawsuit concerns the claim that The main remedies the plaintiffs All the defendants' customers who used the digital The proceeding is at the The plaintiffs estimated the
Insurance the defendants are violating the are petitioning for are: to instruct services on the websites and apps operated by the stage of the motion to damage to all class
District and 14 provisions of the law by transferring the
defendants
to
cease
defendants in the seven years before the lawsuit was certify being reviewed. members in millions of
Court - Tel additional their
customers'
personal
and
transferring information about their filed, and about whom private and/or personal and/or shekels, in the aggregate.
Aviv-Jaffa companies confidential information, without the customers to third parties, to act in confidential information was transferred to a third
customers' consent, to third parties accordance with the law and guard party.
(in particular, to Google and its and protect the customers' privacy,
advertising service), thus infringing to disclose all the documents in
on the customers' right to privacy and their possession and that may aid
violating their lawful obligations. in the investigation into the truthful,
and to compensate the plaintiffs for
the pecuniary and non-pecuniary
damages they incurred.
Date and
8. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
7/2021 Clal The lawsuit concerns the allegation The main remedies claimed in the The defendants' policyholders who purchased from The proceeding is at the The plaintiffs estimated the
Insurance that when receiving an annuity from lawsuit are a declaratory order them a life insurance policy that includes accrued stage of the motion to aggregate damage to all
District and 6 a profit-participating policy issued according to which the interest savings and investment income participation, issued certify being reviewed. class
members
in an
Court - Tel additional between 1991 and 2004, the deduction from the monthly return between 1991 and 2004, and from which interest was The
parties
are
amount greatly exceeding
Aviv-Jaffa companies defendants deduct annual interest at
a rate of 2.5 (or any other rate) out of
is a breach of the policies, and
alternatively – a declaratory relief
and/or will be deducted at a rate not specified in the
policy, based on the provision in the policy, according
conducting a mediation
procedure to conclude the
NIS 2.5 million.
the monthly return accrued due to the according to which this is a to which the amount of the monthly pension will proceeding.
lower
cash
surrender
value,
depriving condition in a standard change "each month according to the results of the
unlawfully
and
without
any
contract and a motion to order its investments net of the interest according to which the
contractual basis under the terms of nullity, and to order a refund of the amount of the monthly pension was calculated, and
the policy. amounts deducted from the class the appropriate provisions for this matter in the
members' monthly annuity, plus insurance plan" and/or any other similar provision.
linkage differentials and interest,
starting seven years prior to the
date of filing the lawsuit and until
the final ruling on it is rendered, and
to order the defendants to cease
deducting interest out of the
monthly return.

Date and

Claimed amount Status / further details Represented class Key remedies Defendants Key claims and causes of action court 9.
The plaintiffs estimated the The proceeding is at the All of the defendants' policyholders aged 21 and under The main remedies claimed in the The lawsuit concerns the allegation Clal 10/2021
total alleged damage to the stage of the motion to (or their heirs), who have special needs and who are lawsuit are full compensation to that the defendants unlawfully deny Insurance
class members against the certify being reviewed. insured under a long-term care insurance policy sold the class for all the harms they insurance claims by children with and District
two defendants, jointly, at by any of the defendants and who suffer from "mental were caused and compelling the special needs in the framework of a additional Court - Lod
approx. NIS 2.97 billion. frailty," who were not recognized by the defendants as defendants to comply with the long-term care insurance policy, even company
being "mentally frail" and whose rights under the insurance agreements. though, according to the plaintiffs,
condition falls within this definition.
policy were denied, with respect to the past period and
the future.
they meet the definition of an insured
event by virtue of "mental frailty"
according to the terms of the policy,
without
checking whether
their
Date and
10. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
07/2022 Clal The lawsuit concerns the allegation that The main claimed remedies are a The First Class the movant seeks to represent is The proceeding is at the The plaintiff estimated
Insurance Clal Insurance denies policyholders' declaration that in Clal Insurance's any person who entered into a health insurance stage of the motion to that
the aggregate
District insurance claims in private health health insurance policies that define a contract with Clal, which includes insurance certify being reviewed. In damage caused to the
Court - Tel insurance policies it had marketed until "surgery" as an "insured event," any coverage for "surgery," and whose claim due to a November
2024,
the
class members is over
Aviv-Jaffa February 2016, which include a basic medically necessary surgery is included, surgery was denied and/or will be denied on the parties agreed to refer the NIS 2.5 million.
insurance tier, on the grounds of the including a preventive surgery that is grounds that it is a "preventive surgery" that is not proceeding to mediation.
claim being filed due to "preventive intended to prevent a disease, defect, or covered by the policy, until a final and irreversible
surgery" that does not meet the definition deformity in the policyholder and/or the ruling is made in the class action lawsuit.
of the term "surgery" in the policy harmful effect of the above; a declaration The Second Class the movant wishes to
(hereinafter - the "Basic Tier Policies"); that denying policyholders' insurance represent is all former or current Clal
as well as the allegation that Clal
Insurance had marketed (for increased
claims for coverage in respect of a
preventive surgery under a Basic Tier
policyholders who purchased private health
insurance policies that expand the insurance
premiums) policies that supposedly offer Health Insurance Policy violates the coverage to include preventive surgery from Clal
wider coverage than the Basic Tier insurance contract; and an order that Insurance and/or from anyone on its behalf until
Policies and that include coverage for requires Clal Insurance to contact the February 1, 2016, and for which they paid
preventive
surgeries,
while
this
policyholders under all Basic Tier excessive premiums from the date the extended
component is already covered by the Policies, and inform them that preventive policies were marketed and until the collection
Basic Tier Policies. surgeries are covered under the stops and/or until a final and irreversible ruling is
insurance coverage in the policy. made on the class action lawsuit.
Date and
11. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
10/2022 Clal The lawsuit concerns the allegation that The main remedies sought in the The class the plaintiffs seek to represent is all of the The proceeding is at the The plaintiffs
Insurance Clal Insurance's modus operandi is lawsuit are, inter alia, to issue a respondent's customers, whose home insurance policy stage of the motion to certify estimated that the
District automatic renewal of home insurance declaratory order according to the respondent had extended without their consent, being reviewed. aggregate damage
Court - Lod policies while raising the insurance which
Clal
Insurance
acted
and/or all of the respondent's customers who were caused to the class
premiums from year to year, without unlawfully, to order Clal to refrain charged insurance premiums for a home insurance members exceeds
obtaining the policyholder's consent. from automatic policy renewals
and/or policy renewals at less
policy without their consent (including Clal Insurance's
customers whose insurance premiums were raised
NIS 3 million.
favorable
conditions,
and
to
without their consent when the policy was renewed), in
compensate the class members for the period starting 7 years before the claim was filed
the damage they incurred, with and to date.
interest and linkage.
Date and
12. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
11/2022 Clal The lawsuit mainly concerns the The
main
remedies
The represented class is all planholders (past and The proceeding is at the stage As
a
conservative
Pension allegation that Clal
Pension and
sought within the lawsuit present) whose pension fund, which is managed by Clal of the motion to certify being estimate,
the
class
Regional and Provident Funds unlawfully charges are a refund of the Pension and Provident Funds, became subject to an reviewed. action claimed amount
Labor Court Provident insurance premiums due to insurance insurance premiums paid insurance grace period arrangement without them being In
February
2024,
the
was estimated by the
- Tel Aviv Funds grace periods (a payment for insurance by the class members notified in advance, and thereby denying their right to Commissioner's position was plaintiff at no less than
coverage when regular contributions to during
the
insurance
choose not to allow the said arrangement to take effect. submitted, which states, inter NIS 2.5 million per year
the pension fund are suspended) by grace
periods,
and
With respect to monetary remedies, the represented class alia, that the extension of the and at approx. NIS 17.5
making deductions out of the accrual, compelling Clal Pension is all planholders who did not continue to make insurance
is
activated
million in total for the
thereby reducing the accrual, without and Provident Funds to contributions to their pension funds after the insurance automatically
upon
the
seven years preceding
informing the planholders in advance notify planholders of the grace period had ended and did not seek to extend the cessation of contributions to the the date of filing the
and allowing them to exercise their right insurance grace period's insurance arrangement, as well as all the planholders who fund and that the management motion to certify.
to waive the coverage, as well as that it commencement,
the
opened an additional pension fund and paid double company
must
notify the
refuses
to
return
the
insurance
insurance premium rates, insurance premiums, in the seven years prior to planholder of the cessation of
premiums when it learns that the and the options available submitting the motion to certify and until a judgment is the planholder's deposits.
planholder was insured by another to them, in advance. rendered in the lawsuit.
pension fund.
Date and
13. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
01/2023 Clal The lawsuit concerns the allegation that Clal The main remedies sought in the The represented class is: with respect to the The proceeding is at the stage The plaintiff estimated
Insurance Insurance unlawfully reduced the insurance lawsuit are a declaratory relief that future arrangement – all Clal Insurance of the motion to certify being the aggregate damage
Regional benefits to which policyholders suffering prohibits Clal Insurance from policyholders who have permanent health reviewed. to all class members at
Labor Court from a permanent health are entitled, without reducing the insurance benefits for insurance and for whom, according to Clal In December 2024, the parties NIS 18 million in the 3
Insurance Insurance unlawfully reduced the insurance lawsuit are a declaratory relief that future arrangement – all Clal Insurance of the motion to certify being the aggregate damage
Regional benefits to which policyholders suffering prohibits Clal Insurance from policyholders who have permanent health reviewed. to all class members at
Labor Court from a permanent health are entitled, without reducing the insurance benefits for insurance and for whom, according to Clal In December 2024, the parties NIS 18 million in the 3
- Tel Aviv obtaining the policyholders' explicit prior permanent health without obtaining Insurance, the insurance coverage rate is filed a motion for approval of a years preceding the
consent and in breach of the provisions of the policyholder's explicit written reduced or will be reduced in the future due settlement agreement, whose lawsuit filing date.
the policy and the Capital Market Authority's consent, and a monetary remedy to an increase in the premium as they grow main
terms
stipulate
the
instructions, as well as in breach of the duty that requires Clal Insurance to pay old; and with respect to the monetary issuance of a notice to class
of disclosure, while committing deception the class members who suffered a remedies – all past and present class members, informing them that
and without sending the policyholders any permanent
health
event
the
members who had an insured event, and the scope of coverage in
notice or alert of the need to pay an difference
to
make
up
the
their insurance benefits were reduced by permanent health insurance
additional premium or reduce the insurance insurance benefits amount. Clal Insurance without the policyholder's would be diminished due to the
coverage. It was also argued that the explicit, active, and prior consent. inadequacy of the premium
monthly benefits paid to policyholders who payments
to
secure
the
have insurance coverage for permanent monthly compensation rate.
health were reduced or will be reduced in the The settlement agreement is
future, due to the premium increase as the subject to the court's approval,
policyholders grow older. which will not necessarily be
granted.
Date and
14. court Defendants Key claims and causes of action Key remedies Represented class Status / further detailsClaimed amount
03/2023 Clal The lawsuit concerns the allegation that Clal The main remedies sought in the lawsuit are The represented class is any injured party, The proceeding is at The plaintiff estimated
Insurance Insurance has an improper and illegal a monetary remedy according to the gap policyholder, or third party, who is entitled to the stage of the that the aggregate
District practice whereby it partially repays the between the fees the class members paid be reimbursed by Clal Insurance for motion to certify damage the class
Court - Tel appraiser's fees to the injured parties, the appraisers and the payment made to the appraiser's fees the injured party paid to an being reviewed. members incurred
Aviv without justification, and without explaining class members as insurance benefits for this appraiser in order to assess the damage to exceeds NIS 2.5
why the fees were reduced. component (hereinafter - the "Pecuniary the injured party's vehicle, if Clal Insurance million.
Damage"), as well as damages for non did not transfer the full amount the injured
pecuniary damage in the amount of 20% of party paid for the appraiser's fees to the
the pecuniary damage to all class members. injured party.
Date and
15. court Defendants Key claims and causes of action Key remedies Represented class Status / further detailsClaimed amount
03/2023 Clal
Insurance
The lawsuit concerns the allegation that
the defendants refuse to finance the
The main remedies sought in the lawsuit are, inter alia, a
declaratory remedy stating that Clal Insurance must
The class that the plaintiffs seek
to represent is any policyholder
The proceeding is at
the stage of the
The plaintiffs estimated
the total claimed amount
District policyholders' medical cannabis purchase reimburse the policyholders for their medical cannabis of Clal Insurance under the motion to certify being for all class members at
Court - Tel expenses, which, according to the purchase expenses; to order Clal Insurance to contact all Policies and who did not receive reviewed.5 approx. NIS 13.5 million.
reimbursement for their medical
Aviv-Jaffa plaintiffs, is contrary to the provisions of
policies
that
offer
coverage
for
their eligible policyholders in recent years and actively invite
them to demand the indemnification they deserve; and
cannabis purchase expenses.
pharmaceuticals that are not included in also, to require Clal Insurance to reimburse all class
the Healthcare Services Basket, and the members for the economic damage they suffered due to
fact that medical cannabis has recognized their improper conduct and due to a breach of the insurance
medical uses in Western countries. contract.
Date and
16. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
05/2023 Clal The lawsuit concerns the allegation The main remedies sought in the lawsuit are The
represented
class
includes
The proceeding is at the stage According to the plaintiff,
Pension that when receiving a planholder's to pay the class members the additional policyholders in "Clal Pension" and "Clal of the motion to certify being the class action lawsuit
Tel Aviv and request for a disability annuity, the long-term
care
disability
annuity;
Supplementary Pension" funds who reviewed. amount
cannot
be
Jaffa Provident pension fund does not check compensation and/or restitution for not have disability insurance coverage, An amended motion for class estimated; however, for
Regional Funds whether the planholder requires making full contributions to the fund and for who are insured with a pension fund certification was submitted in the purposes of the fee, it
Labor long-term care and/or if the yield losses class members incurred as a and are entitled to a disability annuity, November 2024, in which was put at no less than
Court planholder's
condition
has
result of the above non-payment; obligating and who, due to their medical condition similar allegations were made NIS 2.5 million per year
deteriorated in a way that made the the fund to give the fund's physicians on top of their permanent health, to the allegations in the original and approx. NIS 18.75
planholder require long-term care, accurate instructions in connection with require long-term care, and the pension motion to certify. In May 2025, million in total for the
and as a result, the fund does not examining conditions that require long-term fund did not supplement monthly the
regulator's
position
seven years preceding the
pay
eligible
planholders
the
care when reviewing requests for a disability payments for policyholders who, in regarding
the
case
was
date of filing the motion to
additional
long-term
disability
annuity.
addition to having a disability pension is submitted. certify.
annuity. a patient requiring long-term care.

5. In July 2022 and in September 2022, motions to certify the claims as class actions against Clal Insurance, concerning similar claims and causes of action (hereinafter - the "Earlier Proceedings") were submitted to the District Court in Tel Aviv-Jaffa. In January 2023, the court ruled in favor of consolidating the Earlier Proceedings, and accordingly, the proceeding was filed in March 2023.

Date and
17. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
05/2023 Clal Holdings The lawsuit concerns the allegation of Compensation
for
The class the movant seeks to This lawsuit was filed further to a The plaintiff estimated
District
Court
(Economic
Department)
- Tel Aviv
Clal Insurance
Clal Pension and
Provident Funds
Clal Israel Stock Basket
"Atudot" - Pension Fund
for Workers and
Independent Workers
Ltd. (a subsidiary of Clal
Insurance (held at 50%)
(hereinafter - "Atudot")
Company officers and
investment committee
members
damage supposedly caused to planholders
in provident funds, pension funds, life
insurance, and savings policies managed by
the Group companies, in light of the
respondents' ruling to sell the Alrov
Properties & Lodgings Ltd. (hereinafter -
"Alrov") shares held by the Group
companies, within the investment of the
policyholders' and planholders' funds, to the
Israel-Canada
Company
(T.R.)
Ltd.
(hereinafter - "Israel Canada"), due to a
dispute between some of the respondents
and Alrov's controlling shareholder, and
despite the fact that at the time of signing the
agreement, the Group companies allegedly
had an offer from Mr. Alfred Akirov to
purchase the Alrov shares at a price of at
least 33% higher than the price Israel
Canada paid for Alrov shares.
pecuniary damage,
which the plaintiff
claims reflects the
damage caused to
the class members.
represent is anyone who has been
a planholder of the provident funds,
pension funds, life insurance, and
savings policies managed by the
Group companies that held shares
in Alrov on March 18, 2021.
class action lawsuit filed in December
2021 to the Regional Labor Court,
and was stricken out by the Court in
May 2023, due to a lack of
substantive jurisdiction.
In July 2024, the Court allowed the
respondents' request and ordered
the dismissal in limine of the motion
to certify against the Company and
against the officers and members of
the Investment Committee, who were
added as respondents to the
proceeding, such that the proceeding
will continue to be heard only against
the other respondents.
The proceeding is at the stage of the
motion to certify being reviewed.
the aggregate damage to
all class members at
approx. NIS 128 million.

Date and

18.
court
Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
06/2023 Clal
The lawsuit concerns the allegation that following the
The remedy the plaintiff is petitioning for The class the plaintiff seeks to The proceeding is at the The plaintiff
Insurance economy-wide extension order regarding the increase is to close the Contribution Policies and represent is anyone for whom Clal stage of the motion to conservatively
Regional in pension insurance contributions in 2016 transfer the contributions made thereto, Insurance
had
managed
an
certify being reviewed. estimated the
Court - (hereinafter - the "Extension Order"), which concerns as
well
as
future
contributions
executive insurance policy issued In June 2024, the Court aggregate damage to
Haifa an increase in the pension insurance contributions originating
from
the
Increased
before May 31, 2001, and for ordered to ask for the all class members in
employers are required to make for their employees Contributions, to the Old Policies, or, whom, after June 30, 2016, it regulator's position in millions of shekels.
(hereinafter - the "Increased Contributions"), Clal alternatively, to set beneficial factors for managed (in a new insurance connection
with
this
Insurance opened new executive insurance policies the Contribution Policies, at the policy) the funds received due to proceeding.
(hereinafter - the "Contribution Policies") for its discretion of the court; to pay the people them
for
the
Increased
policyholders who had had old executive insurance who are already being paid a pension Contributions, or the beneficiaries
policies that had been issued before May 31, 2001 out of the Contribution Policies the or heirs of any such person.
(hereinafter - the "Old Policies"), while the annuity
conversion factors set for the Contribution Policies
difference between the amounts they
would have received if the Increased
were not guaranteed and were less beneficial than the Contributions funds had all been
guaranteed annuity conversion factors in the Old deposited into the Old Policies (or the
Policies, and redirected the additional funds from the amounts they would receive due to
Increased Contributions into the Contribution Policies, beneficial factors, at the discretion of the
without the policyholders' consent. court) and the amounts they actually
received; to compel Clal Insurance to
pay each of the class members NIS 500
in damages for non-pecuniary damage
due to deception.
Date and
19. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
06/2023 Clal The lawsuit concerns the allegation Repayment of the funds The class the plaintiff seeks to represent The proceeding is at the stage of the motion to The plaintiff
Insurance that the defendants ought to have deducted as tax out of the is any individual who is paid an annuity certify being reviewed. estimated the
District refrained from deducting tax out of "recognized annuity" portion of from one of the new pension funds At the same time as submitting the answer to the aggregate damage to
Court - Tel Clal the portion of the annuity equal to the annuity to the class and/or the provident funds and/or the motion to certify the claim as a class action, the all class members at
Aviv-Jaffa Pension the annuity recipients' "recognized members. insurance funds managed by any of the respondents submitted a motion for permission to approx. NIS 297
and annuity" in the pension products respondents, who was entitled to a tax send a third party notice to the Israel Tax million, for all class
Provident they manage, and apply a tax exemption on their annuity in respect of Authority. members who are
Funds and exemption due to that component, their "recognized annuity" component, In its response to the third party notice, the Israel paid annuities from
4 additional which would have resulted in as this term is defined in the Income Tax Tax Authority rejected the arguments made the defendants,
companies higher annuity payments to the Ordinance, and did not receive the therein and argued, among other things, that it without attributing a
class members. above exemption, as of January 1, should be added as a respondent to the specific monetary
2012, and thereafter. proceeding rather than as a third party. remedy to each
defendant.
Date and
20.
court
Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
08/2023 Clal The claim concerns the contention that in insurance Provision of a mandatory injunction All Clal Insurance policyholders The proceeding is at the The plaintiff estimated
Insurance policies marketed by Clal Insurance, in a plan of the pursuant to which Clal Insurance is with
health-insurance
policies
stage of the motion to that the aggregate
District type "self-defense" and/or any other marketing name, required to update the insurance within the "self-defense" plan, certify being reviewed. damage the class
Court Clal Insurance was asked in the insurance registration policies with insurance coverage of the and/or any other marketing name, members incurred
form (the insurance offer) to insure its policyholders type perpetual disability due to accident, issued by Clal Insurance with exceeds NIS 2.5
Center - under an insurance plan that includes several forms required to provide the class members insurance coverage of the type million.
Lod of insurance coverage, including insurance coverage with insurance coverage in respect of "loss/impairment of functioning" in
for perpetual disability due to accident, yet in practice perpetual disability due to accident, and contradiction of the statements in
it issued policyholders different and disability charged with special interest. the insurance offer form, which
insurance coverage of the type "loss/impairment of noted insurance coverage of the
functioning". type "accidental disability," as well
as Clal Insurance policyholders
with this policy who were denied
their
entitlement
to
receive
insurance benefits for perpetual
disability due to an accident event
based on the argument that no
such coverage exists in the policy.
Date and
21. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
09/2023
District
Court - Tel
Aviv
Clal
Insurance
and 7
additional
insurance
companies
The claim concerns the contention that the
defendants do not pay for insurance incidents and do
not provide towing services to policyholders who
purchase a towing rider in cases in which it is
necessary to tow the insured vehicle using a towing
lift, and that they charge these vehicle owners added
payment, despite the fact that this matter is not
expressed in the language of the riders.
The remedies sought are, among other
matters, compensation in respect of
reimbursement of premium payments,
towing
costs,
and
non-pecuniary
damages ("pain and suffering") in the
amount of NIS 3,000 per class member,
and in addition, amendment of the
language of the riders issued on behalf
of the respondents.
The class in the name of which the
claim is filed is defined as the "the
class of consumers who hold or
held riders of respondents 1-8 in
the last 7 years prior to the filing of
the claim and in the period after the
filing of this claim, until a judgment
is
rendered,
whose
vehicle
necessitates the possibility or
requires towing via lift when the
vehicle is inoperable (requiring
towing to a garage).
In November 2023, the
court ordered a
severance of
proceedings by way of
filing separate motions
for certification, while
ordering that most of the
respondents be stricken
out, including Clal
Insurance.
In January 2025, the
movants appealed
against the court's above
The plaintiff
estimated the
aggregate damage to
all class members at
approx. NIS 80
million.
ruling to the Supreme
Court.
Date and
22. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
11/2023 Clal The lawsuit concerns the claim that when The remedies sought are The petitioners define five classes in the claim. (1) The proceeding is at the The plaintiff estimated
Insurance setting the price of premiums in life, health, declaratory relief, a mandatory Policyholders some of whose policies contain a war stage of the motion to that the aggregate
District and 7 and P&C insurance policies, "catastrophe injunction, reimbursement or exclusion that excludes insurance coverage of an certify being reviewed. damage the class
Court - Tel additional events" such as a "surprise" war and/or other reduction of the premiums insured event in wartime, but, in light of their call-up members
incurred
Aviv insurance extreme or unexpected events that reduced from the date of declaration of for reserve military service, the actuarial risk in exceeds
NIS
2.5
companies the defendants' risk and exposure were not a state of emergency, and connection with whom has decreased, and million. With regard to
factored in; that in light of the Iron Swords pecuniary and non-pecuniary accordingly, action should be taken to reimburse policyholders
called
War, the defendants are expected to monetary compensation. and/or reduce the premium; (2) policyholders of the up for reserve duty, it
experience a major reduction in the risk in respondents, mainly in the area of P&C insurance, is argued that the
policies
in
which
the
risk-weighted
who, due to the declaration of a state of emergency estimated damage is
components had significantly decreased and the transition of government institutions, public in the amount of NIS
(and completely eliminated in some cases). entities, and dual-purpose entities to an emergency 10.02 million (with
work format, will be unable, or able in a partial and
limited manner, to exercise the insurance service
respect to all of the
defendants).
and/or coverage; (3) policyholders of the respondents
who, due to the declaration of a state of emergency
and the transition of government institutions, public
entities, and dual-purpose entities to an emergency
work format, cannot receive services such as
treatment and elective surgeries at public hospitals.
(4) Policyholders in P&C insurance – property policies
of the various types, vehicle, home - which, due to the
state of emergency, their inherent risk decreased
substantially; (5) policyholders of various policies in
the area of business, the risk of which has significantly
decreased due to the state of emergency.
Date and
23. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
12/2023 Clal The action involves the claim that the defendant unlawfully Restitution of insurance The class the plaintiff seeks to represent is The proceeding is at the The class action
Pension collects insurance premiums in the comprehensive pension premiums
that
were
everyone who, during the 7 years that ended stage of the motion to claimed amount was
Regional and fund under its management that are higher than those it was collected from the class on the day the motion was submitted, was a certify being reviewed. estimated
Labor Court - Provident entitled to collect, while reducing the amount of the accrual members plus interest planholder of the comprehensive pension The parties have notified conservatively,
Haifa Funds of the fund's planholders: (a) when receiving retroactive and linkage differentials; fund of "Clal Pension," and from whom the the Court that they are according to the
contributions - insurance premiums are collected that are A declaration on the respondent collected an insurance premium conducting a mediation plaintiff, at millions of
higher than the insurance premiums that the defendant was nullity of provisions in the calculated on the basis of an amount greater proceeding. shekels, without
supposed to collect; (b) as a result of attributing "insured regulations that were in than the maximum amount for this matter, specifying an amount.
income" that is higher than the planholder's salary when the effect in the relevant according to the law and/or according to the
rate of contribution for rewards was more than 11.5% of the years and a prohibition fund's regulations that were in effect on the
planholder's salary and less than 13%; (c) as a result of on
the
management
collection day, the lower of the two.
collecting insurance premiums due to the portion of the company to carry out the
planholder's income that exceeds the monthly contribution actions mentioned in
ceiling for the pension fund stipulated in the law. Sections (a) to (c) above.

Date and

24. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
01/2024 Clal The action involves the claim that the defendant Restitution of the all the The class the plaintiff seeks to represent is The proceeding is at the The claimed amount
Pension raised the management fees in planholders' accounts amounts that were unlawfully all planholders of provident funds and/or stage of the motion to was estimated by the
District and in the products managed by it without sending them collected from each of the study funds and/or pension funds and/or any certify being reviewed. plaintiff at more than
Court - Provident any notice in advance according to the law. class members together with other
instrument
managed
by
the
NIS 2.5 million.
Jerusalem Funds the returns that said funds respondent (including savings instruments
would have yielded in the which were managed by those replaced by
accrued savings. the respondent and anyone who was a
planholder thereof during the relevant years)
- including deceased planholders and/or
their beneficiaries, for whom management
fees were raised without being notified as
required by law, during the period starting in
January 2008 and ending in January 2017,
with the exception of three price increases
for which res judicata was granted in Class
Action 15-03-59823.
Date and
25. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
01/2024 Clal
Pension
The action involves the claim that the defendant
charged management fees at a rate that exceeds the
Restitution of the all the
amounts that were unlawfully
The class the plaintiff seeks to represent is
all planholders of provident funds and/or
The proceeding is at the
stage of the motion to
The claimed amount
was estimated by the
District and rate permitted by law, in the accounts of planholders collected from each of the study funds and/or pension funds and/or any certify being reviewed. plaintiff at more than
Court -
Jerusalem
Provident
Funds
with whom contact has been lost or in the accounts of
deceased planholders.
class members together with
the returns that said funds
would have yielded in the
accrued savings.
other
instrument
managed
by
the
respondent (including savings instruments
that were managed by those replaced by the
respondent and anyone who was a
planholder thereof during the relevant
period) - including deceased planholders
and/or their beneficiaries, from whom
management fees were collected at a rate
higher than the maximum rate stipulated in
Regulation 8 of the Supervision of Financial
Services Regulations (Provident Funds)
(Management Fees), 2012, during the
period beginning on January 1, 2013, (the
date of entry into force of the aforementioned
regulations) and ending with a final and
decisive ruling in the action.
NIS 2.5 million.
Date and Status / further
26. court Defendants Key claims and causes of action Key remedies Represented class details Claimed amount
05/2024 Clal The lawsuit concerns the allegation that the To allow all class members to The class that the plaintiff seeks to represent The proceeding is The plaintiff estimated the
Insurance defendant offered retired policyholders in the retroactively choose an annuity track in consists of policyholders who hold an at the stage of the aggregate damage to all class
District "Hassneh" policies an annuity track that accordance with that said in the policy executive insurance policy issued by motion to certify members at approx. NIS 900
Court - Tel guarantees a higher number of annuities (as alleged), and to pay anyone who "Hassneh" and that is managed by the being reviewed. million.
Aviv than the annuity track they would have been chooses this the difference between the defendant, who chose a different annuity
entitled to according to the terms and amount that the policyholder would have track from the track set out in the policy or
conditions of the policy, in a manner that has been entitled to according to the terms who chose to receive their accrued balance
reduced
the
total
annuity
that
the
and conditions of the policy and the in the policy as a lump sum.

amount actually paid by the defendant, plus linkage differentials and interest.

policyholders received.

Date and
27. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
06/2024
District
Court -
Haifa
Clal
Insurance
and 7
additional
companies
The lawsuit concerns the claim that installers
of windscreens, who operate on behalf of the
defendants
under
the
"windscreen
insurance" rider, do not calibrate the safety
systems installed on the vehicle's front
windscreen when the dismantle the broken
windscreen
and
install
the
new
(replacement) one, in violation of the
provisions of the law; it is also claimed that
the defendants did not
inform the
policyholders - when they purchased the
riders - that the latter will not include the
testing and calibration of the safety system
when the front windscreen is replaced.
Declaratory relief whereby the
calibration
of
the
safety
system is included in the policy
/ rider covering damage to the
windscreens; a mandatory
injunction
ordering
the
defendants to summon Class
A to auto repair shops to test
and/or calibrate the safety
systems; refund the funds,
which were collected from
Class B members; paying a
monetary compensation to all
Class C members.
Three classes: A class of consumers who hold or held
the riders/windscreen insurance of the respondents in
the 7 years preceding the filing of the lawsuit and
when they had the windscreen replaced under the
rider, the safety system in their vehicle was not tested
and/or not calibrated as part of the process of
replacing the front windscreen; a class of consumers
who hold or held the riders/windscreen insurance of
the respondents in the 7 years preceding the filing of
the lawsuit and when they had the windscreen
replaced under the rider, the installer on behalf of the
defendants charged them for testing and/or calibrating
the safety system; a class of consumers who own a
vehicle equipped with a safety system, who
purchased a rider/windscreen insurance from the
defendants in the 7 years preceding the filing of the
lawsuit, and were not told when they purchased the
rider that the coverage will not include testing and
calibration of the safety system as part of the
replacement of the front windscreen.
The proceeding is at the
stage of the motion to
certify being reviewed.
The claimed amount
was estimated by the
plaintiff at more than
NIS 2.5 million.
28. Date and
court
Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
07/2024
District
Court - Tel
Aviv
Clal
Insurance
The lawsuit concerns the claim that the
defendant pays the insurance benefits
and/or refunds insurance premiums to
its policyholders by sending checks by
mail, allegedly in violation of the
guidance of
the Capital
Market
Commissioner, whereunder the funds
should be delivered to the policyholders
by way of bank transfer or by crediting
their credit card. Furthermore, it is
claimed that by acting as described
above, Clal Insurance also breaches its
obligation to pay policyholders the
amounts due to them on time, and its
obligation to pay interest and linkage
differences in respect of the amounts of
the checks through the date on which
the funds are actually paid.
Issuing a mandatory injunction, which
will order Clal Insurance to voluntarily
pay the class members the insurance
benefits and/or refund the insurance
premiums plus linkage and interest from
the day on which they become entitled
to such payments and until they are
actually made; to issue a mandatory
injunction ordering Clal Insurance to pay
the insurance premiums and/or refund
insurance premiums through the same
means of payment they used to pay Clal
Insurance; and to issue a mandatory
injunction ordering Clal Insurance to
voluntarily contact its policyholders, if it
does not have the means of payment
details, and allow the policyholders to
select the means of payment through
which they wish to use to receive the
insurance benefits and/or the refunded
insurance premiums.
Anyone who meets one or more of the
following conditions: (1) Clal Insurance
policyholders, who are entitled to
insurance benefits and/or to a refund of
insurance premiums and/or any type of
refund, to whose registered address
and/or their address as updated with Clal
Insurance the latter mailed checks, which
have
not
been
cashed
by
the
policyholders and/or checks, which were
cashed but no interest and linkage
differences were added to their amount;
(2) Clal Insurance policyholders, whose
bank account details or payment card
details were held by Clal Insurance on the
date on which the abovementioned
checks were mailed and/or where Clal
Insurance was able to obtain those details
during the seven years, which preceded
the filing of the lawsuit, or within the
normative limit in accordance with the
ruling of the honorable court, and through
the date, which will be set by the
honorable court in its decision; and
alternatively, to define the class in any
other way it will deem appropriate.
The proceeding is at the stage of
the motion to certify being
reviewed. In March 2023, the
parties submitted a settlement
agreement approval motion; the
agreement sets an outline for
restitution to parties which Clal
Insurance credited - through
unredeemed
checks
-
for
insurance
premiums
and/or
insurance benefits. In March
2025, the Court ordered the
furnishing of the settlement
agreement to the Attorney
General and the Commissioner.
The claimed amount
was estimated by the
plaintiff at more than
NIS 2.5 million.
Date and Status / further
29. court Defendants Key claims and causes of action Key remedies Represented class details Claimed amount
07/2024 Clal The lawsuit concerns the claim that the (a) Declaratory relief whereunder the policy (a) Policyholders insured under a policy, The proceeding The claimed amount
Insurance defendants unilaterally change the expiry period of permanent health insurance policies which includes permanent health insurance is at the stage of was estimated by the
Regional and date of the policy period in permanent health purchased by the classes members ends at the coverage, whose insurance coverage period the motion to plaintiff at more than
Court - additional insurance policies of the classes members to earlier of the end of the calendar policy period as will end before the calendar age noted by the certify being NIS 2.5 million.
Haifa defendants reflect the policyholder's "insurance age", requested by the policyholder or on the calendar policyholders in the insurance offer, or reviewed.
which varies from their calendar age, without retirement age prescribed by law (hereinafter - before the calendar retirement
date
In May 2025, a
disclosure as required by law, and the "Calendar Date"), and accordingly issue a prescribed by law, and have not yet motion for
consequently, among other things, the mandatory injunction requiring the defendants to experienced an insured event; and (b) past withdrawal from
insurance benefits to policyholders, who extend the insurance coverage period of the or present policyholders insured in a policy, the proceeding
experienced the insured event, are not paid permanent health insurance of classes members, which provides
a permanent
health
against Clal
until the end of the policy period they such that the insurance coverage will end on the insurance coverage, who experienced an Insurance was
selected as part of the insurance offer, but Calendar Date. The plaintiffs also request a insured event during the period they noted in filed.
rather until an earlier date. Furthermore, declaration to the effect that failure to pay the the insurance offer, or during the period
policyholders who have not yet experienced insurance benefits to Class B members by the prescribed by law (in accordance with the
the insured event are at risk that if they Calendar Date constitutes a breach of the policy; policyholder's calendar age), but were not
experience an insured event in the future, (b) Pecuniary remedy - pay Class B members paid insurance benefits through the end of
they will receive insurance benefits by a insurance benefits through the Calendar Date the policy period, which was requested or
date, which is earlier than the end of the plus linkage differences and interest; prescribed as described above in the 7 years
policy period, which they selected as part of (c) Compensation in respect of the non-pecuniary before the lawsuit's filing date.
the insurance offer. damage totaling NIS 100 to each of the classes
members.
Date and
30.
court
Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
12/2024 Clal The lawsuit concerns the allegation that Clal Issuing a declaratory order stating The class that the plaintiff seeks to represent The proceeding is at the The claimed amount
Insurance Insurance
unlawfully
denies
health
that imaging-guided injections meet consists of all Clal Insurance policyholders stage of the motion to was estimated by the
District insurance
policyholders'
claims
for
the policy's definition of "surgery," or, holding the same policy as the movant, and certify being reviewed. plaintiff at more than
Court - reimbursement of expenses incurred for the alternatively, the definition of a "non other Clal Insurance health insurance policies, NIS 2.5 million.
Central medical procedure known as "imaging surgical alternative," as defined in the of any kind, whose claims for insurance
guided injection," claiming that this medical movant's policy and in policies with coverage due to any kind of imaging-guided
procedure is not an event that qualifies for identical and/or similar wording, and injection Clal Insurance denied, and/or who
insurance coverage, as it neither meets the is not subject to the "injection" were paid a lower compensation amount than
definition of "surgery" nor of "non-surgical exclusion, in its various forms; as the amount they are entitled to be paid for the
alternative," as defined in the policy. well as a declaratory order stating procedure, in accordance with the provisions of
that Clal is estopped from invoking their respective policies, subject to the
the "injection exclusion." prescription period, and until a final judgment on
the lawsuit is handed down.
Date and Status / further
31. court Defendants Key claims and causes of action Key remedies Represented class details Claimed amount
02/2025 Clal
Insurance
The lawsuit concerns the allegation that
Clal Insurance unlawfully requires its
(A) A mandatory injunction to amend the
settlement documents; (B) for the members
The classes that the plaintiff seeks to represent
consist of: (a) any person who signed a release
The proceeding is at
the stage of the
The claimed amount
was estimated by the
District policyholders to sign an overly broad, of Class A – to pay each class member document in favor of the respondent, containing motion to certify plaintiff at more than
Court - one-sided settlement document it has whose claim is deemed justified the a provision that denies the right to compensation being reviewed. NIS 2.5 million.
Central drafted, which severely prejudices its compensation amount they are owed, with for an event which is unrelated to the event for
policyholders and denies their rights lawful interest and linkage differences, plus which the release document was signed,
with respect to events unrelated to the NIS 1,000 in damages for non-pecuniary resulting in the denial of a separate claim which
event
for
which
the
settlement
damage; (C) for the members of Class B – to is unrelated to the event for which the settlement
document is signed, allegedly in inform the policyholder that they may file a document was signed (hereinafter – "Class A");
contravention
of
the
law,
while
claim for an additional event, which shall be and (b) any of the respondent's policyholders
continuing to collect the full premium in investigated in accordance with the policy's who signed a release document containing a
a manner that constitutes a breach of terms and conditions; to extend the lawful provision that denies their eligibility for
the insurance contract, thereby unjustly prescription period for any date, as required; compensation for an event which is unrelated to
enriching itself at the expense of its and to pay each class member who files a the event for which the release was signed, and
customers. claim which is deemed justified, the total who did not file another claim against the
compensation amount they are owed, plus respondent (hereinafter – "Class B").
lawful interest and linkage differences, while
paying each class member NIS 100 in
damages.
Date and Status / further
32. court Defendants Key claims and causes of action Key remedies Represented class details Claimed amount
2/2025 Clal Pension The lawsuit concerns the allegation that Restitution of the funds unlawfully charged to Anyone to whom the defendant charged and/or The proceeding is at The claimed amount
and the defendant unlawfully charges to its the class members, plus linkage differences attempted to charge funds stemming from their the stage of the was estimated by the
Regional Provident planholders debts stemming from the and interest; damages for non-pecuniary respective employer's failures, from the date the motion to certify plaintiff at more than
Labor Court Funds Ltd. failure on the part of these planholders' damage;
restitution of
the
(alleged)
defendant first implemented this policy, until the being reviewed. NIS 2.5 million.
- Tel Aviv respective employers to make pension enrichment funds in Clal Pension and date this lawsuit is certified as a class action."
contributions by the deadlines required Provident Funds' possession; a prohibition
by law. on Clal Pension and Provident Funds to
charge to its planholders any debt stemming
from failure on part of the respective
planholder's employer; and an order
compelling Clal Pension and Provident
Funds to implement the provisions of
Section 19A of the Wage Protection Law.
Date and Status / further
33. court Defendants Key claims and causes of action Key remedies Represented class details Claimed amount
04/2025 Clal The lawsuit concerns the allegation Restitution of the management fees Anyone who received a monthly allowance from The proceeding is at The claimed amount
Insurance whereby
Clal's
collection
of
collected unlawfully from class members, Clal Insurance, from which management fees the stage of the was estimated by the
Regional management
fees
from
monthly
plus linkage differences and interest from the were deducted, and anyone who is expected to motion to certify plaintiff at more than
Labor Court allowances paid to its policyholders is collection date through actual payment, and receive such an allowance until the class action being reviewed. NIS 2.5 million.
- Tel Aviv non-transparent, illegal and in breach of the issuance of a permanent injunction certification date, or until a judgment is rendered
the terms of the policy. It was also prohibiting Clal Insurance from collecting in the lawsuit or until Clal Insurance stops
claimed that the management fee management fees from allowances it pays to collecting management fees from allowances it
amount increases during the allowance its policyholders, or any other remedy in pays, whichever is later.
payment period, and that Clal Insurance favor of the public.
conceals the amount and refuses to
disclose it.

2.1.3 Material class actions, material claims and motions to certify material claims as class actions which were concluded during the reporting period and until the signing of the report against the Company and the consolidated companies, with the exception of the Max Group companies6

Date and
1. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
7/2019 "Atudot" - Pension Fund for The lawsuit concerns the allegation The plaintiffs The planholders in In June 2023, the Supreme Court handed down its The class action
Workers and Independent whereby Atudot charges its planholders, in seek to compel the pension funds judgment on the motion for leave to appeal in a motion for claimed amount was
Regional Workers Ltd. (a subsidiary of addition to management fees, "investment Atudot to return who were charged class certification regarding direct expenses charges in set at approx. NIS 41
Court - Tel Clal Insurance (held at 50%) management expenses" (hereinafter - the excessive investment private individual life insurance policies (which Atudot was million, based on an
Aviv (hereinafter - "Atudot") "direct expenses") in the absence of a direct expenses management not a party to), and granted the appeal on the certification assessment.
contractual provision that allows it to amounts they expenses
in
the
ruling, stating that insurance companies and management
charge such expenses and in contrast were charged. seven years before companies serve as trustees for the planholders' funds,
with the fund's bylaws. the relevant lawsuit and are entitled to charge expenses in their capacity as
was filed. such.
In February 2024, a judgment was issued dismissing the
motion to certify the class action against Atudot.
In March 2024, the plaintiff appealed to the National Labor
Court. In March 2025, a judgment was rendered under
which the appeal was stricken out, at the agreement of the
parties and further to the Court's recommendation.
Date and
2. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
04/2022 Clal The lawsuit concerns the allegation The main claimed remedies are a The class the movant seeks to represent is: (a) all In March 2025, a judgment The plaintiff
Insurance that Clal Insurance continues to declaratory remedy, according to policyholders who notified Clal Insurance of the policy's was
rendered,
which
estimated the
District charge premiums from policyholders, which a policyholder's cancellation cancellation and Clal Insurance did not cancel their approved an agreed motion aggregate
Court - Tel even after the latter announce their notice would take effect within 3 days respective policy within 3 days from the date of for withdrawal of the motion damage to all
Aviv-Jaffa policy's cancellation,
as
the
from the date of its delivery, and a delivering the cancellation notice; (b) all policyholders to certify, in which Clal class members in
cancellation takes effect only on the monetary remedy in the form of who notified Clal Insurance of the policy's cancellation Insurance agreed to add a many millions of
1st of the following calendar month returning all premiums policyholders and whose cancellation notice was somehow disclosure to the existing shekels.
after Clal Insurance receives the were charged due to the period inadequate, and Clal Insurance did not notify the disclosure - prior to the
notice, rather than within 3 days from beginning from the fourth day after policyholders of the inadequacy within 3 business days purchase of the policy -
the
date
of
delivering
the
the delivery of the cancellation from the date of delivery of the cancellation notice; (c) regarding the date on which
policyholders' cancellation notices, as
notice, and 50% of the average
all policyholders who wanted to cancel the policy at any
the cancellation would come
required in accordance with the monthly premium as compensation time in the previous calendar month before the last 3 into effect. It was further
legislative arrangement.
It
was
to the class members whose days of that month, and delayed their cancellation agreed to pay the plaintiff and
claimed that no full disclosure is made respective cancellation notice had notice due to the contractual arrangement whereby the their
counsel
negligible
to policyholders of the applicable been delayed due to the provisions cancellation would take effect from the 1st of the amounts.
arrangement in case the policyholder of the policy, with added linkage calendar month following Clal Insurance's receipt of
cancels the policyholder, before differences and interest. the cancellation notice.
purchasing the policy.

6. Not including lawsuits that concluded in the reporting year, but which were reported as having been concluded in the Financial Statements for 2023.

Date and
3. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
12/2022 Clal The lawsuit concerns the allegation that The main remedies sought in the The represented class is all Clal Insurance policyholders In March 2025, the The plaintiffs
Insurance in the event of damage caused by a lawsuit are a monetary remedy that who purchased a trailer and/or towing vehicle third-party District Court handed estimated that the
District trailer and a towing vehicle, Clal includes, inter alia, compensation insurance and/or compulsory insurance policy in the 7 down a judgment in aggregate damage
Court - Lod Insurance (as the insurer for either the for the deductible paid to the other years preceding the submission of this motion; or, which a motion to the class members
trailer or the towing vehicle) refuses to insurer, a refund of the premium to alternatively or in addition: all Clal Insurance policyholders withdraw the lawsuit was incurred exceeds
pay for the full damage caused to a third the policyholders, a mandatory who purchased a trailer and/or towing vehicle third-party approved, without a costs NIS 2.5 million.
party, as it has undertaken to pay in the injunction ordering Clal Insurance and/or compulsory insurance policy from it, who had to order.
policy, and pays only half of it, on the to indemnify the third parties for the pay a double deductible for a single incident of damage
grounds that the liability for damage full damage caused in the context caused to a third party and/or who were forced to pay out
caused by a trailer or by a towing of an applicable policy, and a duty of pocket for half or part of the damage caused to the third
vehicle must always be divided equally of disclosure with respect to new party. On March 2025, the court handed down a judgment
between them. policies that have not yet been confirming a withdrawal motion.
issued.
Date and
4. court Defendants Key claims and causes of action Key remedies Represented class Status / further details Claimed amount
9/2020
Clal According to the plaintiff, Clal Insurance The
remedy
the
plaintiff
is
All Clal Insurance policyholders that hold private and In May 2025, the Haifa The plaintiff
Insurance does not act in accordance with its petitioning for includes compelling collective health insurance policies, including extended District Court handed estimated the
District undertakings, as it regularly refunds its Clal Insurance to compensate each health insurance and full liability insurance and including down a ruling dismissing damage to all class
Court - policyholders for a significantly lower of the class members entitled to the policies whose names had been changed over the years, the motion to certify. members at NIS
Haifa amount than the amount it warranted no claims bonus for the relative that include a "No Claims Bonus" clause, who did not 33,575,080 in the
within the implementation of the "no share of the insurance premiums claim and/or refrained from claiming benefits for 3 years seven years prior to
claims bonus" clauses in health policies they were not refunded, with or any other period in accordance with the policy, and filing the lawsuit.
Clal Insurance used to sell, which entitle interest and linkage. were entitled to a refund of 10% of the insurance
policyholders to be refunded part of the premiums they had paid, or another refund rate according
insurance premiums they paid if no to the terms of the policy, and were paid a lower amount
insurance claims are made over the than the amount they are owed under the terms of the

2.2 Details regarding exposure to immaterial class actions or claims that have not yet been filed and for additional expenses against the Company and the consolidated companies, with the exception of the Max Group companies

2.2.1 In addition to the material class action lawsuits, described in Note 10(2.1.1), the pending motions to certify material lawsuits as class actions, described in Note 10(2.1.2), and the motions to certify material lawsuits as class actions which were dismissed in the reporting period, described in Note 10(2.1.3), there are pending motions to certify class actions against the Company and its consolidated companies (except for the Max Group Companies) that, according to the Company's estimate, are immaterial,7 and therefore there is no detailed description thereof in the financial statements. As of the date of the report, 5 lawsuits are litigated against the Company and/or its consolidated companies, as said above, not including Max, and the total amount specified by the plaintiffs in these lawsuits is approx. NIS 110.5 million8 (compared to 7 lawsuits for approx. NIS 140 million as of December 31, 2024).

2.2.2 Insurance exposures

In addition to the aforementioned legal proceedings, potential exposure also exists, which at this stage can neither be evaluated nor quantified, to the filing of additional derivative claims or class actions against the Group companies, inter alia as a result of the Company's control structure (for further details, see Note 1, as well as Section 2.3 below) as well as exposure arising from the complexity of the companies' products, which may result in disputes arising regarding the interpretation of provisions of the Law or an agreement, including, among other things, pertaining to contractual or commercial terms and conditions, or regulatory directives, including the option available to the Commissioner, under certain circumstances, to order an insurer to cease implementing an insurance plan, or to order it to make changes to an insurance plan, including with respect to policies which have already been marketed by the insurer, or regarding the manner of implementation of the provisions of the Law or an agreement, or the method of claims settlement agreement pursuant to an agreement, which apply to and impact the relationship between the Group companies and the customer and/or the relationship between the Company and third parties, including reinsurers.

This exposure is particularly heightened in the fields of Long-Term Savings and Long-Term Health Insurance, in which Clal Insurance operates, among other things, in view of the fact that in those spheres, some of these policies were issued decades ago, whereas today, in light of significant regulatory changes, and due to the development of both judicial rulings and the Commissioner's position, these policies may be interpreted differently when viewed retroactively, and different interpretative standards may be applied to them than those that were customary when they were drafted. Moreover, the policies in these aforementioned areas remain valid for decades, such that in those cases in which a customer's claim is accepted and new interpretation is attributed to the contents of the policy, there is also potential exposure to the fact that the future profitability of that particular company will be influenced due to the existing policy portfolio. This is in addition to compensation that may be awarded to customers in respect of past activity.

There is also exposure, which at this stage can neither be evaluated nor quantified, to errors in the methods used in the operation of products, chiefly in the areas of Long-Term Savings and Health Insurance. The insurance sector in which the Group companies operate is complex and rich in details, and the regulatory directives tend to change over the years, and it involves an inherent, unquantifiable risk of the occurrence of an error or a series of errors, mechanical or human errors, which may have a sector-wide impact. It is not possible to anticipate all the types of claims to be raised in this context and/or the exposure arising from these potential claims, among other things, via the procedural mechanism of class action lawsuits and/or industrywide rulings made by the Commissioner.

7. See Footnote 10 above regarding the materiality threshold.

8. The aforementioned number of lawsuits includes one lawsuit in which Clal Insurance is a formal defendant and no remedies are sought against it. In addition, there is one action which was certified as a class action, in which the plaintiff did not specify the amount, but estimated it in tens of millions of NIS.

Such exposure is also the result of the complexity of the aforementioned products, which are characterized by extremely prolonged lifetime, and are subject to frequent, complex and material changes, including changes in regulatory and taxation directives. The complexity of those changes and their application over many years creates increased operational exposure, which is also due to the numerous different computer systems in the Group's institutional entities, and their limitations, in view of additions and/or changes to the basic wording of the products, and in light of multiple, frequent changes implemented over the product's lifetime, including by the regulatory authorities, the customers (the employees) and/or by the employers and/or by those acting on their behalf, in relation to insurance coverages and/or to savings deposits, including in the context of reporting to planholders, and the need to create direct contact with employers and operating entities.

This complexity and these changes have an impact, among other things, on the volume of contributions and the amounts involved, the various product components, the manner in which funds are attributed to employees (including due to discrepancies between the employer's reports, including through the employers' interface with the policy data), products and components and selected investment and insurance tracks, dates of payment appropriations, the identification of arrears in deposits and the handling of such cases, the employment, personal and underwriting status of customers, as well as operational considerations involving third parties outside the Group, which affect customer rights together with the information given to them. This complexity intensifies in view of the increasingly large number of parties operating with the Group's member companies in relation to the management and operation of the products, including, among other things, distributors, employers, customers and reinsurers, including in relation to the ongoing interface with them, and contradictory instructions that may be received from them or their representatives. The institutional entities that are members of the Group are engaged in a constant effort to study, identify and address issues that may arise due to the aforementioned complexities, both with regard to specific cases, and also in relation to customer and/or product types.

There is additional complexity regarding employer contributions that is related to the mechanism prescribed in the Wage Protection Law, 1958, according to which an amount owed by an employer to a provident fund, as this is defined in that law, in respect of the employee's rights or those of his replacement toward the provident fund, is deemed to have been paid on time unless the Regional Labor Court has determined that the delay in the collection of the debt was not the result of negligence on the part of the Fund, or occurred due to other justified circumstances, and subject to the right of indemnity available to the fund in relation to the employer, pursuant to the provisions of the law. Furthermore, pursuant to a circular relating to the manner of depositing payments into provident funds, the provident fund shall receive interest on arrears from an employer who has failed to transfer payments to the provident fund on time. There are various difficulties in the interpretation of the provisions of the Law and their implementation. The responsibility of the institutional entities in the Group for the collection of employers' debts to the said funds generates exposure in the event of defects occurring during the collection process.

Moreover, the institutional entities in the Group carry out a regular, routine process of data cleansing in the Long-Term Savings IT systems, in order to ensure that the registration of the planholders' and policyholders' rights in the data systems is complete, accessible and retrievable, in view of the discrepancies that are discovered from time to time, including the issue of mechanization of the classification of the saving funds, pursuant to the various levels of the provisions of the regulation issued over the years, and which are in various stages of being addressed. The institutional entities in the Group are unable to estimate the scope, costs and the full ramifications of the aforementioned actions, or the scope of the future data cleansing discrepancies, which may also be the result of regulatory changes, as this is due, among other things, to the complexity of the products, the fact that they are long-term products, in view of the multiplicity of IT systems in this sphere and their limitations. The institutional entities in the Group update their insurance liabilities from time to time and as is required.

In this context, it should be noted that in December 2021, Clal Insurance received a letter outlining the implementation of regulatory restrictions regarding the collection of insurance coverage costs pursuant to the Income Tax Regulations (Rules for Approval and Management of Provident Funds), 1964, containing demands to refund amounts allegedly collected in breach of the restrictions set forth in the letter. The Company is currently engaged in discussions with the Authority regarding the implementation of the contents of the letter, and at this stage there is no certainty regarding the full amount it may be required to refund due to the said letter - and it is unable to estimate the full implications arising from the requisite implementation of the directives.

There is also exposure, which at this stage can neither be evaluated nor quantified, to changes and to significant regulatory intervention in the various insurance and savings sectors, including, among other things, those which are intended for the direct or indirect reduction of insurance premiums and management fees, intervention in sales processes, involving the different use of diverse regulatory tools, which may have an impact on the contractual terms and conditions, the structure of the contractual engagement and the reciprocal relations among institutional entities, agents, employers and customers, in a manner that could influence the load and the operating expenses, profitability, retention of current products, including in relation to the specific sector business model and the existing product portfolio.

The Group is also exposed, in a manner that cannot be evaluated, to legal claims related to contract laws and the fulfillment of insurance liabilities as part of the insurance policy or implementation of the provident funds' bylaws, breach of fiduciary duty, conflicts of interest, professional negligence, and also including in respect of the manner of distribution and sale of the Group's products, via third parties, whose activities, either by action or omission, may be binding upon it.

2.2.3. Additional exposures

2.2.3.1 Immaterial or yet unfiled claims

The exposure to currently unfiled legal actions against the Group's member companies is brought to their attention in a number of ways. This is done, among other things, by inquiries made by customers, employees, suppliers, non-profit organizations or anybody acting on their behalf to various functions in the companies, and especially the compliance officer responsible for public inquiries in the Group's member companies, via customer complaints to the Public Inquiries Unit in the regulator's office, and via legal actions (that are not class actions) filed with the court and also via position papers of the Commissioner.

Note that insofar as this concerns a customer complaint to the regulator's Public Inquiries Unit, then, in addition to the risk that the customer chooses to assert their allegations in a class action lawsuit as well, Group companies are also exposed to the risk that the regulator resolves the complaint by issuing an industry-wide ruling, which could apply to a broad category of customers and/or by publishing a position statement (or a draft ruling or position). For further details regarding industry-wide rulings and position papers, see Section 2.2.3.2 below.

Moreover, pursuant to the regulatory directives applying to institutional entities, as part of a circular on the adjudication and settlement of claims and addressing public inquiries, in cases in which a public inquiry indicates a systemic, significant defect, which could well be repeated in an institutional entity's regular conduct, that institutional entity must act to identify similar cases in which a similar defect has occurred, and insofar as similar cases are identified - it must develop insights and rectify the defects within a reasonable period of time. This amendment may expand the Group's exposure to the industrywide implications in respect of the said defects.

2.2.3.2 Exposure of the Group companies due to regulatory directives, audits and position papers

A. Furthermore and in general, in addition to the overall exposure to which the Group companies are exposed, in respect of future claims, as detailed in Section 10 (2.2.2) above, from time to time, including due to complaints of customers and suppliers, audits and requests for information, there is also exposure to warnings concerning the intention of a regulatory authority, to impose financial sanctions and/or directives on the supervised consolidated companies regarding amendment and/or refunding and/or taking of certain actions pertaining to past actions and/or change in behavior, among other things, with regard to a customer or a group of customers, and/or exposure in respect of industry-wide rulings, under which directives may be issued to pay out refunds to customers, or to provide other remedies in respect of the defects to which the warnings or rulings and/or position papers published by supervisory entities related, and whose status and degree of impact are not certain. The Group's member companies are also involved, from time to time, in hearing and/or discussion proceedings with supervisory authorities in relation to warnings and/or rulings, and enforcement powers are sometimes employed against them, including the imposition of financial sanctions.

The Group's member companies are examining the need to make provisions in the financial statements in respect of the aforesaid processes, based on the professional opinion of their legal counsel and/or are in the process of learning the ramifications of the said proceedings, as is deemed to be necessary and relevant.

B. Following are details regarding positions or draft positions of the Commissioner or theoretical rulings that either have or may have an impact on the Group:

Pursuant to the financial statements of Atudot, a company owned by Clal Insurance (50%), during 2017 an audit of the pension fund was conducted on behalf of the Commissioner focusing on the subject of planholders' rights. On August 7, 2019, Atudot received the draft audit report for its response. The draft audit report addressed key issues of the pension fund's activity, including: the subject of groups, the fund's regulations, management fees and management expenses, data cleansing, actuarial reporting and withdrawal of money from the fund. Atudot filed its response to the draft audit report findings and held a number of meetings to discuss them with the Commissioner's representatives. The Company was informed that on August 21, 2022, Atudot received the final audit report that included directives and recommendations for the Board of Directors on a number of topics, among other things, an examination of the issue of actuarial bubbles and all their ramifications; including their application. It also addressed the issue of how to deal with them, greater coherence between the average duration of the assets and liabilities in each actuarial bubble, etc.; as well as finding solutions to the problem of funding sources to manage the fund in the future given the fact that it is a closed fund; optimization of the method of payment to planholders, expansion of the data cleansing process, together with certain recommendations for amendments to the regulations and expanding the notes, etc. Furthermore, the Commissioner recommended considering the possibility of adopting the redemption values formula prescribed in the Income Tax Regulations, in order to encourage the fund's planholders to realize the funds as an annuity rather than a capital withdrawal. The Company was informed, that with regard to a significant part of the recommendations, and particularly on issues pertaining to the actuarial bubbles, adapting the average duration of assets to liabilities and the redemption formula - it was determined in the audit report that Atudot's Board of Directors must draw up its position on these matters, and that the recommendation is not binding specifically with respect to the manner of treating those issues; and also that as of the approval date of the financial statements, discussions were being held with the Authority in order to reach an agreed model on actuarial bubbles, while a concrete plan of action was devised to address other issues which is being implemented by the Fund. In view of the aforementioned, Atudot is unable to evaluate the full implications of the audit report on its financial statements.

2.3 Agreed order under the Economic Competition Law – Hyp

Further to Note 45(2)(4) to the 2024 Consolidated Financial Statements regarding the examination - by the Israel Competition Authority - of Hyp Payment Solutions Ltd., a sub-subsidiary of the Company (hereinafter - "Hyp"), with respect to conduct, which gives rise to concerns of breach of the provisions of the Economic Competition Law, 1988 (hereinafter - the "Economic Competition Law"), concerning the interface of new acquirers - in April 2025, Hyp informed the Israel Competition Authority that it agrees to pay a total of NIS 11 million to the State Treasury, under an agreed order, in accordance with Section 50B to the Economic Competition Law. Subject to the approval of the consensual decree by the Competition Court and the payment of the said amount, and bearing in mind that the breach has stopped, it is the position of the Competition Commissioner, that they shall not take no enforcement measures against Hyp or anyone acting on its behalf, in respect of the breach, which - according to the Competition Commissioner's position - was committed by Hyp; the alleged breach entails an alleged refusal by Hyp to provide payment gateway services under reasonable terms to the acquirers of new payment cards, thereby - at the very least - delaying their authentication or discriminating between them and the existing acquirers, during the period between October 1, 2022 to March 31, 2024. It is clarified that the consensual decree or Hyp's signing the decree does not constitute any admission or agreement on behalf of Hyp, or anyone acting on its behalf, that they breached the Economic Competition Law, the Commissioner's decisions or any other law in any way. The consensual decree requires the approval of the Competition Court.

2.4 Summary of exposures to lawsuits against the Company and the consolidated companies, not including the Max Group Companies

2.4.1 Following are details of the overall amount of claims in both material and immaterial class actions which were certified to be filed as class actions, in pending class action certification motions and a derivative claim, as (nominally) stated by the plaintiffs in their claim as part of the pleadings filed against the Company and the consolidated companies, except companies of the Max Group. It is noted that in the State of Israel, filing class action lawsuits does not entail payment of a fee derived from the claimed amount; therefore the amounts of

such claims may be significantly higher than the actual exposure for that exposure. In the majority of cases, the plaintiffs point out that the amount claimed by them is stated as an estimate alone, and the exact amount shall be decided upon as part of the legal proceeding. It is further noted that the aforementioned amount does not include claims for which the lead plaintiff did not state their amount (Section b(3) in the table below). Moreover, it is clarified that the claimed amount does not necessarily constitute quantification of the Company's actual exposure amount, which may eventually transpire to be lower or higher,9 as on numerous occasions the plaintiffs refrain from stating the precise claimed amount or state that the amount exceeds NIS 2.5 million for the claim to be heard under the jurisdiction of the District Court, and the exposure due to these claims could be substantially higher than noted, and that the claimed amount usually relates to the period preceding the date of filing suit and does not include the following period.

Claimed
amount
No. of in NIS
claims million
Type of claim (Unaudited)
A. Claims certified as class actions10
1. An amount relating to the Company has been specified 5 3,981
2. The claim was filed against several parties and no specific amount was attributed to
the Company 1 48
3. No claimed amount was provided11 4 -
B. Pending motions to certify claims as class actions
1. An amount relating to the Company has been specified12 11 1,702
2. The claim was filed against several parties and no specific amount was attributed to
the Company13 5 8,267
3. No claimed amount was provided / a potential range was detailed14 21 -
4. An annual amount was specified (and accordingly, the total amount depends on the period)15 1 7

In addition to that specified in Sections 10(1) and 10(2) above, the Company and/or the consolidated companies are parties to other legal proceedings, in addition to the lawsuits outside the ordinary course of business, that are considered immaterial and are not class actions or derivative actions, and that mainly include lawsuits brought by customers, former customers, and various third parties, outside of regular lawsuits to exercise rights under insurance contracts or provident fund bylaws, at a total alleged amount of approx. NIS 41 million as of March 31, 2025 (approx. NIS 39 million as of December 31, 2024). The causes of action within these proceedings are many and varied.

9. It should be noted further that the specified amounts do not include the amounts the plaintiffs claimed as the lead plaintiff's reward and their counsel's legal fees and they do not include an increase in the amounts of the lawsuit in respect of the period from the date it is brought, as applicable.

10. Including a lawsuit that had been certified as a class action and in which a judgment was rendered in favor of granting the lawsuit.

11. These lawsuits include a lawsuit that has been estimated in hundreds of millions of shekels, a lawsuit that has been estimated in tens of millions of shekels, and a lawsuit in which we serve as formal defendants.

12. These lawsuits include a lawsuit in which the movants estimated the claimed damage against Clal Insurance due to the period from March 8, 2020, to April 30, 2020, at NIS 103 million, and noted that the damage will continue to accrue as long as the collection is not terminated.

13. Including a lawsuit in which Clal Insurance was sued for approx. NIS 1,413 million attributed to it and, in addition, NIS 1,550 million attributed jointly to the two companies.

14. Lawsuits in which the plaintiff estimated the claimed amount at more than NIS 2.5 million - the threshold of the subject-matter jurisdiction of the District Court. It is noted that among these motions there is one motion, which was served with respect of a lawsuit which was filed both against Clal Insurance and against Max, see Sections 2.1.2.10 and 3.1.2.5 above and below.

15. The motion was brought in March 2020. According to the plaintiff, the lawsuit ought not to be subject to prescription. Alternatively, the claim for pecuniary remedies is made for the period starting 7 years before the lawsuit was filed, and until the lawsuit is certified as a class action lawsuit.

2.4.2 Regarding the Companies and the consolidated companies, except the Max Group companies, in respect of the costs that may derive from the claims and exposures described in Sections 10(1) and 10(2) above, provisions are made in the financial statements of the relevant consolidated companies, only if it is more likely than not - namely, with a probability exceeding 50% that a payment liability owing to past events may arise, and that it will be possible to quantify or estimate the liability amount within a reasonable range.

The amounts of the provisions made are based on assessment of the degree of risk in each of the claims, immediately prior to the date of publishing this report (apart from some of the claims that were filed during the last two quarters, and due to the preliminary state of their treatment it is not possible to estimate their chances of success). In relation to this matter, it should be noted that events occurring during the litigation process may require renewed assessment of this risk. Insofar as the Company has the right of indemnity from a third party, the Company acknowledges this right, if it is virtually certain that the indemnity will be obtained if the Company settles the liability.

The assessments of the Company and of the consolidated companies regarding the assessed risk in the claims being conducted are based on the opinions of their legal counsel and/or on the estimates of the relevant companies, including pertaining to the settlement agreement amounts, which the Company's and consolidated companies' management expect to be paid by them, more likely than not.

It should be stressed that in the professional opinion of the attorneys in relation to the majority of motions to certify in which no provision was made, the attorneys' estimate relates to the chances of the class action certification motion being approved and does not relate to the odds of the claim itself, should it be certified as a class action. This is so, among other things, as the scope and content of the hearing on the claim itself, after it is certified as a class action, will be influenced by the court's ruling to certify the claim as a class action, which usually relates to both the causes of action that have been approved and those that have not; the reliefs that have been approved and those that have not; etc.

Many of the motions to certify lawsuits as class actions have been filed against the Group on various matters related to insurance contracts and the Group's ordinary course of business, for which the Group has allocated insurance reserves.

At this preliminary stage, it is impossible to assess the likelihood that the motions to certify class actions reported in Sections 10 (2.1.2) (33), (34), (35), and (36) would be granted.

The provision in the financial statements with respect to the Company and the consolidated companies, excluding the Max Group Companies, as of March 31, 2025, for all the lawsuits and the exposures described in Sections 10 (1) and 10 (2) above, totals approx. NIS 509 million (approx. NIS 500 million as of December 31, 2024).

These amounts include provisions made in respect of past liabilities in accordance with the legal counsels' assessment, and do not include the assessments' effect on the estimated future cash flow, which are included, as necessary, in the liability adequacy testing.

3. Exposures against the Max Group companies

During the regular course of business, material legal claims were filed against Max,16 whose filing as class actions has been certified; pending motions for certification of material claims as class actions; material and immaterial class actions which were concluded during the reporting period and until its signing and other material claims.

16. It is noted that, in general, in this note, a lawsuit against Max would be classified as material and described according to a qualitative or quantitative assessment carried out by Max. Regarding the quantitative assessment – a lawsuit shall be considered material insofar as the total actual exposure, net of tax and assuming the lawsuit is found to be justified and regardless of the lawsuit's chances or the propriety of the amount specified in it on their merits, may exceed 1% of Max's equity as of the reporting date, as detailed in the equity note in the Company's periodic report. Further to Section 10.3.6 of Chapter A of the Company's Annual Reports for 2023, regarding the guidelines and rules the Company has adopted for examining the nature of a specific event or matter for immediate reporting purposes under Regulation 36 of the Securities Regulations, and further to that stated in Note 10, Section 2, of the Company's financial statements, in connection with the description of contingent liabilities and lawsuits filed against the Company and its subsidiaries, and in light of the fact that since the second quarter of 2023, the Company also fully consolidates Max's statements, which are prepared in accordance with the Banking Supervision Department's reporting directives – the Company wishes to clarify that the disclosure of lawsuits filed against Max in these statements does not necessarily indicate that the lawsuit is material for the purposes of the Company's immediate reports, as detailed above, and therefore, not all such lawsuits and/or development therein are disclosed in an immediate report.

With respect to Max,17 the disclosure format is in accordance with the Banking Supervision Department's instructions, such that material lawsuits are disclosed. Regarding the provisions in the financial statements, the lawsuits filed against Max are classified into three categories, as follows:18

  • Probable risk the probability that the risk will materialize exceeds 70%. Provisions are made in the financial statements for lawsuits in this risk category.
  • Reasonably possible risk the probability that the risk will materialize ranges from 20% to 70%. No provisions were made in the financial statements due to lawsuits in this risk category.
  • Remote risk the probability that the risk exposures will materialize is less than or equal to 20 percent. No provisions were made in the financial statements due to lawsuits in this risk category.

The financial statements include adequate provisions for lawsuits, in accordance with the management's assessment and based on assessments by Max's external legal counsels, in accordance with the above.

The total exposure, as assessed by Max based on the assigned external counsels' risk assessment, as detailed below, due to lawsuits filed against Max on various issues, each of which exceeds NIS 1 million, and whose possibility of materializing is not remote, is NIS 207 million (hereinafter - the "Exposure to Non-Remote Lawsuits")

It is further noted that in the State of Israel, filing class action lawsuits does not entail paying a fee that derives from the claimed amount, and therefore, the claimed amounts in non-remote lawsuits may greatly exceed the actual exposure. In the majority of cases, the plaintiffs point out that the amount claimed by them is stated as an estimate alone, and the exact amount shall be decided upon as part of the legal proceeding. Moreover, it is clarified that the amount claimed does not necessarily constitute quantification of the Company's actual exposure amount, as on numerous occasions the plaintiffs refrain from stating the precise claim amount or state that the amount exceeds NIS 2.5 million for the claim to be heard under the jurisdiction of the District Court, and that the amount claimed usually relates to the period preceding the date of filing suit and does not include the following period nor does it relates to the exposure to legal expenses, legal fees and compensation for the plaintiff.

Following are details of material proceedings against Max as of the report publication date.

17. With respect to CIMax Group companies other than Max or companies under its control, the provisions of Section 2.4.2 above shall apply with respect to the above in connection with the policy on accounting provisions.

18. The risk assessments are based on the opinions of the legal advisors who handle the lawsuits and/or Max's estimate, including an estimate of the amounts of the expected settlement agreements, that Max's management anticipates will be concluded. In the first stages after the receipt of the claim, in a period of up to 4 quarters, it is not possible to assess the chances of the motions to certify the actions and therefore no provision is made for them.

3.1.2 Pending motions to certify material claims as class actions against Max Group companies19

Date and
1. court Defendants Key
claims
and
causes
of
action
Key
remedies
Represented
class
Status
/
further
details
Claimed
amount
5/2019
District
Court
-
Tel
Aviv
Jaffa
Max The
lawsuit
concerns
the
allegation
that
Max
is
in
breach
of
the
provisions
of
its
agreement
with
the
plaintiff

a
company
that
receives
acquiring
services
from
Max
(or,
alternatively,
that
Max
is
implementing
its
provisions
unlawfully),
as
when
a
transaction
is
partially
canceled,
the
acquiring
fee
refund
for
the
relative
share
of
the
canceled
transaction
is
lower
than
the
transaction
cancellation
fee
Max
charge.
To
refund
the
cancellation
fee
the
class
members
were
charged
in
contrast
with
the
provisions
of
the
agreements
and/or
as
a
result
of
unlawful
implementation
thereof.
According
to
the
Supreme
Court's
decision
-
all
Max's
customers
who
are
merchants
whose
set
of
contracts
with
Max
contains
identical
or
similar
clauses
to
those
appearing
in
specific
clauses
of
the
acquiring
agreement
(as
defined
by
the
court)
and
in
the
cancellation
fee
rate
chart,
from
whom
Max
charged
a
cancellation
fee.
In
April
2022,
the
District
judgment,
in
which
the
denied.
In
July
2022,
the
judgment
to
the
Supreme
In
August
2023,
rendered
a
judgment
appeal,
and
certified
action.
Therefore,
the
the
District
Court
of
class
action
lawsuit
on
The
parties
conducted
attempt
to
conclude
of
a
compromise,
which
Court
rendered
its
motion
to
certify
was
plaintiff
appealed
the
Court.
the
Supreme
Court
in
favor
of
granting
the
the
lawsuit
as
a
class
case
was
returned
to
Tel
Aviv
to
hear
the
its
merits.
mediation
in
an
the
proceeding
by
way
ultimately
failed.
The
plaintiff
estimates
the
total
claimed
amount
for
all
class
members
at
approx.
NIS
22
million
as
of
the
motion
to
certify
stage.
2. Date
and
court
Defendants Key
claims
and
causes
of
action
Key
remedies
Represented
class
Status
/
further
details
Claimed
amount
7/2018
District
Court
-
Tel
Aviv
Jaffa
Max
and
2
additional
companies
The
lawsuit
concerns
the
allegation
that
the
defendants
enabled
the
activity
of
companies
engaged
in
direct
marketing
of
transactions
to
the
elderly
for
many
years,
despite
knowing
that
these
companies
were
acting
unlawfully
and
taking
advantage
of
the
elderly.
To
order
the
respondents
to
return
all
the
funds
from
the
elderly
population's
transactions
with
the
direct
marketing
businesses
(unless
it
is
proven
that
the
transactions
were
made
lawfully),
to
return
the
fees
they
collected
as
a
result
of
the
transactions,
to
compensate
the
customers
for
the
non
pecuniary
damage
they
incurred,
and
to
terminate
the
engagement
with
the
relevant
companies.
The
respondents'
elderly
customers
and/or
their
heirs,
whom
the
direct
marketing
companies
charged
in
respect
of
products
and/or
services
and/or
club
memberships
and/or
delivery
charges
they
had
ordered
from
the
marketing
companies
and/or
due
to
any
other
charge
that
they
have
not
duly
authorized
and/or
without
being
given
adequate
consideration
in
the
seven
years
prior
to
the
motion
to
certify.
In
December
2021,
submitted
his
proceedings,
according
certain
circumstances,
impose
a
mandate
companies,
in
their
intervene
in
a
transaction
improper
pressure
on
by
direct-marketing
In
August
2022,
the
a
judgment
that
denied
In
November
2022,
appeal
against
the
Court.
the
Attorney
General
position
regarding
the
to
which,
under
it
is
appropriate
to
on
credit-card
capacity
as
issuers,
to
executed
due
to
an
elderly
customer
companies.
District
Court
rendered
the
motion
to
certify.
the
plaintiffs
filed
an
ruling
with
the
Supreme
The
plaintiffs
estimate
the
total
claimed
amount
for
all
class
members
at
NIS
900
million.
3. Date
and
court
Defendants Key
claims
and
causes
of
action
Key
remedies
Represented class Status
/
further
details
Claimed
amount
06/23
District
Max
and
Max
IT
Credit
(a
The
motion
to
certify
concerns
plaintiff's
allegation
that
the
defendants
announce
the
end
of
the
limited-time
the
To
refund
of
the
excessive
charged
after
the
benefit
date
without
duly
card
fee
The
defendants'
expiration
were
given
notifying
of
the
exemption
customers
who
a
limited-time
from
card
fees
benefit,
The
proceeding
is
at
the
stage
of
the
motion
to
certify
being
reviewed.
According
to
the
plaintiff,
the
amounts
may
sum
up
to
tens
of

Court - Tel Aviv wholly owned Max subsidiary) card fee exemption benefit only in the account statements, but not in a specific notice, which the plaintiff claims is contrary to the Banking Rules (Customer Service) (Full Disclosure and Delivery of Documents), 1992. benefit's expiration. In addition, mandatory injunctions ordering the defendants to change their conduct and give the customers prior notice of the benefit's expiration, as per the law. and from whom the defendants started charging the card fees without notifying them in a specific notice and/or via text message (not within the monthly statements). The parties agreed to refer the proceeding to mediation. millions of shekels, and therefore it estimates the lawsuit amount, at this stage, at over NIS 3 million.

19. Including such motions which were denied and the ruling to deny them was appealed.

Date
and
4. court Defendants Key
claims
and
causes
of
action
Key
remedies
Represented
class
Status
/
further
details
Claimed
amount
03/2024 Max
and
1
The
motion
to
certify
involves
the
claim
Compensation
and/or
restitution
of
Any
customer
of
the
defendants,
The
proceeding
is
at
The
plaintiff
other that
Bank
Leumi
and
Max
raise
the
the
difference
between
the
price
that
whose
express
consent
was
not
given
the
stage
of
the
estimates
the
claim
District card
fees
for
their
customers
without
a
the
customers
originally
paid
and
the
or
who
was
not
actively
informed
about
motion
to
certify
being
amount
at
over
NIS
Court
-
proper
update.
It
is
argued
that,
amount
which
was
actually
charged,
the
increase
of
the
price
of
services
reviewed.
2.5
million.
Tel
Aviv
according
to
the
law,
the
defendants
without
them
being
duly
notified
of
the
involving
the
credit
card
prior
to
the
The
parties
agreed
to
have
the
duty
to
notify
of
changes
of
increase
in
card
fees.
And,
in
addition,
increase
in
the
price
of
the
services,
in
refer
the
proceeding
to
this
type,
in
an
effective
manner,
in
a
a
mandatory
injunction
instructing
the
the
7
years
preceding
the
submission
mediation.
separate
and
clear
notice
and/or
in
a
defendants
to
actively
inform
their
of
the
motion
to
certify
and
until
the
prominent
manner
that
will
allow
the
customers
of
any
increase
in
the
price
date
of
certification
of
the
motion
as
a
notice
regarding
the
increase
in
card
of
the
service,
as
part
of
a
separate
class
action.
fees
(or
collection
of
payments)
to
be
and
clear
notice
on
the
website,
distinguished
from
other
current
including
in
the
application.
notices.
All
of
the
above
is
contrary
to
the
duties
of
good
faith
and
disclosure
that
apply
to
the
defendants.

5. Regarding a pending motion to certify a material claim as a class action lawsuit which was brought against the Company and against Max, see Note 10(2.1.2.7) above.

3.2 Another material lawsuit outside the ordinary course of business brought against the Max Group Companies

In December 2016, Max received a VAT assessment for the billing periods from January 2012 to August 2016 (hereinafter - the "Assessment"), which mainly concerned charging Max the full VAT for fees Max received due to transactions between holders of Max-issued credit cards and overseas merchants abroad; the Assessment also concerns the denial of an inputs tax deduction for inputs attributable to its operations in Eilat, according to the VAT authorities. In March 2017, Max filed an objection to the Assessment, and in March 2018, Max received the ruling on the objection and a revised VAT assessment (hereinafter - the "Revised Assessment"). In the ruling on the objection, the VAT Directorate (hereinafter - the "Directorate") dismissed Max's claims in the objection, and even changed its arguments in connection with the fees Max received in respect of transactions between Max-issued credit card holders and overseas merchants. As a result, the charge in the Revised Assessment was adjusted upward to NIS 86 million, plus linkage differences and interest from the date of issuing the Revised Assessment.

In January 2019, Max appealed the ruling on the objection before the Tel Aviv District Court, and at the Directorate's request, the hearing was consolidated with the hearing on appeals by two credit card companies, on similar issues (hereinafter - the "Consolidated Appeal"). In the Directorate's response in the Consolidated Appeal, the Directorate held, with respect to the portion of the Assessment charge attributed to Max's operations in Eilat, that in light of Max's claims and the specific circumstances, it intends to reduce the relative portion attributed to the above operations from the Assessment charge, without this having any future ramifications. As a result, the revised total charge in the Assessment is expected to be approx. NIS 83 million, plus linkage differentials and interest from the date of issuing the Revised Assessment.

In September 2021, Max received a VAT assessment for the billing periods from September 2016 to June 2020 (hereinafter - the "Second Assessment"). The Second Assessment deals with charging the full VAT for the fees whose taxability is discussed in the Consolidated Appeal, as well as additional fees. In January 2022, Max filed an objection to the Second Assessment, and over June-November 2022, the parties negotiated a settlement with respect to the assessments specified above, while the evidentiary hearings were carried out at the same time. In November 2022, the State Attorney announced the end of the settlement negotiations in light of its position that it wishes to have the case decided by the court. The case is at the summation stage.

In January 2023, the Directorate issued a ruling in which it rejected Max's objection to the Second Assessment, and charged Max NIS 180 million due to this period, plus linkage differences and interest from the date the Assessment was issued. In March 2023, Max appealed this ruling to the District Court. In June 2023, the Directorate withdrew the charge due to Max's activity in Eilat, and therefore, this charge under the Assessment was canceled. In July 2023, an arrangement was approved, according to which the court's determinations in the consolidated appeal will also apply to the appeal regarding the second assessment. Max included a provision in its financial statements in respect of the VAT assessments, based, among other matters, on the estimate of its external legal counsel who are providing guidance for the claim, and based on the talks held to formulate the settlement agreement, which did not materialize. The provision includes the period after the periods of the assessments, until March 31, 2025.

NOTE 10 - CREDIT RISK, RECEIVABLES FOR CREDIT CARD TRANSACTIONS AND CREDIT LOSS PROVISION

A. Credit and receivables for credit card transactions

As of March 31 As of December 31
In NIS million
Credit risk guaranteed by banks and others:
2025 2024 2024
Unaudited
Credit risk without bank guarantees:
Private individuals: (1)
Of which: Receivables for credit card activity (2) 4,082 3,987 4,606
Of which: Credit cards (2)(3) 10,775 9,314 10,431
Private individuals - total 14,857 13,302 15,037
Commercial:
Of which: Receivables for credit card activity (2) 351 274 313
Of which: Credit (2)(3)(4) 1,138 1,012 1,069
Commercial - total 1,489 1,286 1,382
Total credit risk without bank guarantees 16,346 14,588 16,419
International credit card companies and organizations 409 329 294
Revenue receivable 49 50 53
Other 222 171 209
Total receivables for credit card transactions 17,026 15,138 16,975
Credit loss provision (365) (358) (373)
Total receivables for credit card transactions 16,661 14,780 16,602
Receivables for credit cards guaranteed by banks 1,191 1,111 1,253
Receivables for credit card transactions, net 17,852 15,891 17,855

(1) Private individuals, as defined in the Reporting to the Public Directives - Report of the Board of Directors and Management, regarding Total Credit Risk by Market Sector on a Consolidated Basis.

  • (2) Receivables for credit cards without a charge for interest, including balances for ordinary transactions, transactions in payments at the expense of the merchant, and other transactions. The balance does not include debts from non-bank payment cards issued by the Company, which were sold to several banks under transactions constituting a full and complete sale. In the first quarter of 2025, the Company increased the scope of such transactions.
  • (3) Credit with interest, including credit transactions, revolving credit card transactions, direct credit, credit for non-card holders, and other transactions.
  • (4) Including credit secured by vehicles amounting to NIS 3,638 million (December 31, 2024 NIS 3,359 million, March 31, 2024 NIS 2,431 million).

B. Debts* and off-balance-sheet credit instruments

1. Change in outstanding credit loss provision

For the three months ended March 31, 2025
Credit loss provision
Credit risk without bank guarantees
Private individuals
Receivables
for credit
Commercial
Receivables
for credit
cards Credit(1) cards Credit(1) Other(2) Total
In NIS million Unaudited
Balance of credit loss provision
as of December 31, 2024 22 296 4 60 6 388
Credit loss expenses 2 44 46
Charge-offs (5) (55) (1) (4) (65)
Collection of debts written off in previous years 10 1 11
Charge-offs, net (5) (45) (1) (3) (54)
Balance of credit loss provision
as of March 31, 2025 (3) 19 295 3 57 6 380
Of which: (3)
For off-balance sheet credit instruments 11 2 2 15
For deposits with banks and amounts receivable
from banks 2 2

* Receivables for credit card transactions, deposits with banks, and other debts.

(1) Interest-bearing credit. This credit includes credit transactions, revolving credit card transactions, credit for card holders, credit non-card holders and other transactions.

(2) Amounts receivable from banks, deposits with banks, global credit card companies and organizations, revenue receivable, and other accounts receivables.

For the three months ended March 31, 2024
Credit loss provision
Credit risk without bank guarantees
Private individuals
Receivables
for credit
Receivables
for credit
cards Credit cards Credit Other Total
In NIS million Unaudited
Balance of credit loss provision
as of December 31, 2023 24 297 5 60 4 389
Credit loss expenses 2 34 5 41
Charge-offs (5) (53) (6) (64)
Collection of debts written off in previous years 6 1 7
Charge-offs, net (5) (47) (5) (57)
Balance of credit loss provision
as of March 31, 2025 (3) 21 284 5 60 4 373
Of which: (3)
For off-balance sheet credit instruments 11 2 2 15
For deposits with banks and amounts receivable
from banks 4 4

* Receivables for credit card transactions, deposits with banks, and other debts.

(1) Interest-bearing credit. This credit includes credit transactions, revolving credit card transactions, credit for card holders, credit non-card holders and other transactions.

(2) Amounts receivable from banks, deposits with banks, global credit card companies and organizations, revenue receivable, and other accounts receivables.

1. Additional information on calculating the credit loss provision for debts and for the debts for which it was calculated

As of March 31, 2025
Private individuals Commercial
Receivables for
credit cards
Credit(1) Receivables for
credit cards
Credit(1) Other(2) Total
In NIS million Unaudited
Recorded outstanding debt:
Examined on a specific basis 3 30 67 663 763
Examined on a collective basis 4,079 10,745 284 475 2,532 18,115
Total debts 4,082 10,775 351 1,138 2,532 18,878
Non-performing debts 14 137 3 26 180
Other troubled debts 6 375 1 35 417
Total troubled debts 20 512 4 61 597
Credit loss provision in respect of debts:
Examined on a specific basis 19 20
Examined on a collective basis 8 294 1 38 4 345
Total credit loss provision 8 294 1 57 4 365
Of which: For non-performing debts 2 59 1 17 79
Of which: For other troubled debts 38 4 42

* Receivables for credit card transactions, deposits with banks, and other debts.

(1) Interest-bearing credit. This credit includes credit transactions, revolving credit card transactions, credit for card holders, credit non-card holders and other transactions.

(2) Amounts receivable from banks, deposits with banks, global credit card companies and organizations, revenue receivable, and other accounts receivables.

As of March 31, 2024
Private individuals Commercial
Receivables for
credit cards
Credit(1) Receivables
for credit cardsCredit(1)
Other(2) Total
In NIS million Unaudited
Recorded outstanding debt:
Examined on a specific basis 2
12
61 565 640
Examined on a collective basis 3,985 9,302 213 447 2,265 16,213
Total debts 3,987 9,314 274 1,012 2,265 16,853
Of which:
Non-performing debts 12 138 3 24 177
Other troubled debts 5
328
2 36 371
Total troubled debts 17 466 5 60 548
Credit loss provision in respect of debts:
Examined on a specific basis 26 26
Examined on a collective basis 10 282 2 35 3 332
Total credit loss provision 10 282 2 61 3 358
Of which: For non-performing debts 2
54
1 14 71
Of which: For other troubled debts
33
6 39

* Receivables for credit card transactions, deposits with banks, and other debts.

(1) Interest-bearing credit. This credit includes credit transactions, revolving credit card transactions, credit for card holders, credit non-card holders and other transactions.

(2) Amounts receivable from banks, deposits with banks, global credit card companies and organizations, revenue receivable, and other accounts receivables.

As of December 31, 2024
Private individuals Commercial
Receivables
for credit
cards
Credit(1) Receivables
for credit
cards
Credit(1) Other(2) Total
In NIS million Unaudited
Recorded outstanding debt:
Examined on a specific basis 4 23 70 606
703
Examined on a collective basis 4,602 10,408 243 464 2,428 18,145
Total debts 4,606 10,431 313 1,070 2,428 18,848
Of which:
Non-performing debts 13 145 3 25
186
Other troubled debts 6 357 2 35 400
Total troubled debts 19 502 5 60
586
Credit loss provision in respect of debts:
Examined on a specific basis 1
19
20
Examined on a collective basis 11 295 2 41 4 353
Total credit loss provision 11 296 2 60 4 373
Of which: For non-performing debts 2 64 1 16
83
Of which: For other troubled debts 35 6 41

* Receivables for credit card transactions, deposits with banks, and other debts.

(1) Interest-bearing credit. This credit includes credit transactions, revolving credit card transactions, credit for card holders, credit non-card holders and other transactions.

(2) Amounts receivable from banks, deposits with banks, global credit card companies and organizations, revenue receivable, and other accounts receivables.

2. Credit quality by credit granting year

As of March 31, 2025
Recorded
Recorded debt balance of fixed term credit
debt of outstanding
renewed
2025 2024 2023 2022 2021 Previous loans Total
In NIS million Unaudited
Private individuals
Receivables for credit cards:
Non-troubled credit 3,425 572 51 14 4,062
Troubled accruing credit 2 3 1 6
Non-performing credit 4 9 14
Total receivables for credit cards 3,431 584 53 14 1 4,082
Charge-offs during the reporting period (11) (6) (1) (18)
Credit:
Non-troubled credit 1,609 3,689 1,550 1,018 402 81 1,913 10,263
Troubled accruing credit 6 52 82 87 36 9 103 375
Non-performing credit 7 55 23 9 3 1 39 137
Total credit 1,622 3,796 1,655 1,114 441 91 2,055 10,775
Charge-offs during the reporting period (8) (12) (10) (3) (1) (21) (55)
Total private individuals 5,053 4,380 1,708 1,128 442 91 2,055 14,857
Commercial
Receivables for credit cards:
Non-troubled credit 312 25 5 1 344
Troubled accruing credit 1 1
Non-performing credit 3 3
Total receivables for credit cards 316 25 5 1 1 348
Credit:
Non-troubled credit 375 334 197 67 21 5 80 1,080
Troubled accruing credit 12 7 1 2 4 35
Non-performing credit 1 10 12 1 2 26
Total credit 388 351 218 69 23 5 86 1,141
Charge-offs during the reporting period (1) (1) (1) (1) (4)
Commercial - total 704 376 223 70 23 6 86 1,489
Total debts 5,757 4,756 1,932 1,198 465 97 2,141 16,346

* Receivables for credit card transactions, deposits with banks, and other debts.

** As of March 31, 2025, there is no outstanding debt for renewed loans converted to fixed loans.

March 31, 2024
Recorded debt balance of fixed term credit Recorded
debt of outstanding
renewed
2024 2023 2022 2021 2020 Previous loans Total
In NIS million Unaudited
Private individuals
Receivables for credit cards:
Non-troubled credit 3,352 536 69 12 1 - 3,970
Troubled accruing credit 2 2 1 5
Non-performing credit 4 7 1 12
Total receivables for credit cards 3,358 545 71 12 1 - 3,987
Charge-offs during the reporting period
Credit:
Non-troubled credit 1,335 2,849 1,798 788 209 69 1,801 8,848
Troubled accruing credit 6 55 106 51 17 6 87 328
Non-performing credit 18 50 17 6 2 1 44 138
Total credit 1,359 2,954 1,921 845 228 76 1,932 9,314
Charge-offs during the reporting period
Total private individuals 4,717 3,499 1,992 857 229 76 1,932 13,302
Commercial
Receivables for credit cards:
Non-troubled credit 226 24 2 1 253
Troubled accruing credit 2 2
Non-performing credit 3 3
Total receivables for credit cards 231 24 2 1 258
Charge-offs during the reporting period
Credit:
Non-troubled credit 305 347 164 52 29 3 68 968
Troubled accruing credit 12 9 7 3 2 3 36
Non-performing credit 1 18 2 1 1 1 24
Total credit 318 374 173 56 31 4 72 1,028
Charge-offs during the reporting period
Commercial - total 549 398 175 56 32 4 72 1,286
Total debts 5,266 3,897 2,167 913 261 80 2,004 14,588

* Receivables for credit card transactions, deposits with banks, and other debts.

** As of March 31, 2024, there is no outstanding debt for renewed loans converted to fixed loans.

As of December 31, 2024
debt of
renewed
Recorded
outstanding
2024 2023 2022 2021 2020 Previous loans Total
In NIS million Unaudited
Private individuals
Receivables for credit cards:
Non-troubled credit 4,482 79 25 1 4,587
Troubled accruing credit 4 1 1 6
Non-performing credit 12 1 13
Total receivables for credit cards 4,498 81 26 1 4,606
Charge-offs during the reporting period (11) (6) (1)
Credit:
Non-troubled credit 4,459 1,781 1,181 479 100 13 1,916 9,929
Troubled accruing credit 36 77 93 39 10 1 101 357
Non-performing credit 56 23 12 3 1 1 49 145
Total credit 4,551 1,881 1,286 521 111 15 2,066 10,431
Charge-offs during the reporting period (6) (40) (35) (14) (4) (2) (108) (209)
Total private individuals 9,049 1,962 1,312 522 111 15 2,066 15,037
Commercial
Receivables for credit cards:
Non-troubled credit 297 5 1 1 304
Troubled accruing credit 1 1 2
Non-performing credit 3 3
Total receivables for credit cards 301 6 1 1 309
Charge-offs during the reporting period (1) (1) (2)
Credit:
Non-troubled credit 598 224 79 27 8 77 1,013
Troubled accruing credit 17 8 3 3 1 3 35
Non-performing credit 9 12 1 3 25
Total credit 624 244 83 30 9 83 1,073
Charge-offs during the reporting period (1) (6) (3) (2) (12)
Commercial - total 925 250 84 30 10 83 1,382
Total debts 9,974 2,212 1,396 552 121 15 2,149 16,419

* Receivables for credit card transactions, deposits with banks, and other debts.

** As of December 31, 2024, there is no outstanding debt for renewed loans converted to fixed loans.

C. Debts (1)

1. Credit quality and delinquency

As of March 31, 2025
Troubled (2)
Non
Performing Accruing accruing Total
In NIS million Unaudited
Private individuals
Receivables for credit cards 4,062 6 14 4,082
Credit (3) 10,263 375 137 10,775
Commercial
Receivables for credit cards 347 1 3 351
Credit (3) 1,077 35 26 1,138
Other accounts receivables (4) 2,532 2,532
Total debts 18,281 417 180 18,878
As of March 31, 2024
Troubled
Non
Performing Accruing accruing Total
In NIS million Unaudited
Private individuals
Receivables for credit cards 3,970 5 12 3,987
Credit (3) 8,848 328 138 9,314
Commercial
Receivables for credit cards 269 2 3 274
Credit (3) 952 36 24 1,012
Other accounts receivables (4) 2,265 2,265
Total debts 16,305 371 177 16,853

** Of which: debts with a credit rating as of the report date corresponding with the credit rating for new credit in accordance with the Company's policy in the amount of NIS 17,835 million (March 31, 2024 - NIS 15,975 million).

(1) Receivables for credit card transactions, deposits with banks, and other debts.

(2) Performing and non-performing debts.

(3) Including credit secured by vehicles amounting to NIS 3,638 million (March 31, 2024 - NIS 2,431 million).

(4) Amounts receivable from banks, deposits with banks, global credit card companies and organizations, revenue receivable, and other accounts receivables.

In NIS million As of December 31, 2024
Non
Performing Accruing accruing Total
Unaudited
Private individuals
Receivables for credit cards 4,587 6 13 4,606
Credit (3) 9,929 357 145 10,431
Commercial
Receivables for credit cards 308 2 3 313
Credit (3) 1,010 35 25 1,070
Other accounts receivables (4) 2,428 2,428
Total debts 18,261 400 186 18,848
  • ** Of which: debts with a credit rating as of the report date corresponding with the credit rating for new credit in accordance with the Company's policy in the amount of NIS 17,807 million.
  • (1) Receivables for credit card transactions, deposits with banks, and other debts.
  • (2) Accruing and non-accruing debts.
  • (3) Including credit secured by vehicles amounting to NIS 3,359 million.

(4) Amounts receivable from banks, deposits with banks, global credit card companies and organizations, revenue receivable, and other accounts receivables.

2. Additional information on non-performing debts

(a) Non-performing debts and provision

As of March 31, 2025
Outstanding debts
Total Outstanding
Outstanding non outstanding contractual
performing debts non principal in
for which there
Outstanding
performing respect of non
is a provision(2)
provision
debts(2) performing debts
In NIS million Unaudited
Private individuals
Receivables for credit cards 14 2 14 14
Credit 137 59 137 137
Commercial
Receivables for credit cards 3 1 3 3
Credit 26 17 26 26
Total debts 180 79 180 180
As of March 31, 2024
Outstanding debts
Total Outstanding
Outstanding non outstanding contractual
performing debts non principal in
for which there
Outstanding
performing respect of non
is a provision(2)
provision
debts(2) performing debts
In NIS million Unaudited
Private individuals
Receivables for credit cards 12 2 12 12
Credit 138 54 138 138
Commercial
Receivables for credit cards 3 1 3 3
Credit 24 14 24 24
Total debts 177 71 177 177

(1) Receivables for credit card transactions, deposits with banks, and other debts.

(2) Recorded outstanding debt

(3) Amounts receivable from banks, deposits with banks, global credit card companies and organizations, accrued income, and other accounts receivables.

As of December 31, 2024
Outstanding debts
Outstanding non
performing debts
for which there
Outstanding
is a provision(2)
provision
Total
outstanding
non
performing
debts(2)
Outstanding
contractual
principal in
respect of non
performing debts
In NIS million Unaudited
Private individuals
Receivables for credit cards 13 2 13 13
Credit 145 64 145 145
Commercial
Receivables for credit cards 3 1 3 3
Credit 25 16 25 25
Total debts 186 83 186 186

(1) Receivables for credit card transactions, deposits with banks, and other debts.

(2) Recorded outstanding debt.

Information regarding debts of financially distressed borrowers who underwent a change in terms and conditions (2)

A. The credit quality and extent of arrears of debts of financially distressed borrowers who underwent a change in terms and conditions (2)

As of March 31, 2025
Recorded outstanding debt
Non-performing
interest revenues
Total
In NIS million Unaudited
Private individuals
Receivables for credit cards 6
6
Credit 56
56
Commercial
Credit 8
8
Total debts 70
70
As of March 31, 2024
Recorded outstanding debt
Non-performing
interest revenues
Total
In NIS million Unaudited
Private individuals
Receivables for credit cards 4
4
Credit 50
50
Commercial
Credit 14
14
Total debts 68
68

(1) Receivables for credit card transactions, deposits with banks, and other debts.

As of December 31, 2024
Recorded outstanding debt
Non-performing
interest revenues
Total
Unaudited
In NIS million
Private individuals
Receivables for credit cards 5
5
Credit 54
54
Commercial
Credit 10
10
Total debts 69
69

(1) Receivables for credit card transactions, deposits with banks, and other debts.

B. The credit quality and extent of arrears of debts of financially distressed borrowers who underwent a change in terms and conditions during the reporting period (2)

For the three-month period
ended March 31, 2025
Recorded outstanding debt
Troubled non
performing Total
In NIS million Unaudited
Private individuals
Receivables for credit cards 1 1
Credit 17 17
Commercial
Credit 1 1
Total debts 19 19
ended March 31, 2024 For the three-month period
Recorded outstanding debt
Troubled non
performing
Total
In NIS million Unaudited
Debts not guaranteed by banks
Private individuals
Receivables for credit cards 1 1
Credit 19 19
Commercial
Credit 9 9
Total debts 68 68

(1) Receivables for credit card transactions, deposits with banks, and other debts.

C. Debts of distressed borrowers who underwent changes of terms during the reporting period

Debts of distressed borrowers who underwent changes of terms during the three-month period ended March 31, 2025

Total Type of change
Recorded
outstanding
debt
% of total Waiver of
interest
Extension
of period
Extension of
period and
waiver of
interest
NIS million Unaudited
Private individuals
Receivables for credit cards 1 1
Credit 17 1 11
5
Commercial
Credit 1 1
Total debts 19 1 13
5
Financial effects of the change in terms
and conditions during the three-month
period ended March 31, 2025
Type of change
Total Debts of distressed borrowers
changes of terms during the
March 31, 2025 (2)
Type of change
who defaulted following
three-month period ended
Average
waiver of
interest
Average
extension
of period
Average
payment
deferral
Recorded
outstanding
debt
Waiver of interest Extension
of period
% Months Unaudited NIS million
Private individuals
Receivables for credit cards 32
Credit 2 32 4 1 3
Commercial
Credit 2 20
Total debts 2 32 4 1 3

(1) Receivables for credit card transactions, deposits with banks, and other debts.

(2) Debts that defaulted during the Reporting Period after they underwent a change in terms and conditions of debts of financially distressed borrowers during the 12 months prior to the date on which they defaulted.

NOTE 11 - PAYABLES FOR CREDIT CARD TRANSACTIONS

As of
As of March 31 December 31
2025 2024 2024
In NIS million Unaudited
Merchants (1) 8,592 8,166 8,421
Liabilities for deposits (2) 240 177 209
Credit card companies 912 549 888
Prepaid income 30 24 29
Benefit plan for card holders (3) 95 78 90
Other (4) 64 80 70
Total payables for credit card transactions 9,933 9,074 9,707
    1. Net of balances for factoring credit card vouchers for merchants in the amount of NIS 1,614 million (December 31, 2024 - NIS 1,708 million, March 31, 2024 - NIS 1,586 million) and for early payments to merchants in the amount of NIS 265 million (December 31, 2024 - NIS 244 million, March 31, 2024 - NIS 143 million). These balances do not constitute a credit transaction but rather a settlement of an obligation, in accordance with the accounting policies note in Section D8 to the Annual Financial Statements.
    1. All of Max's deposits were raised in Israel and do not bear interest. In addition, all the deposits are held for private individuals and do not exceed NIS 1 million.
    1. As part of the operation of Max's customer loyalty programs, there is a liability towards card holders for their right to benefits according to the terms and conditions of the plans. The balance of the liability includes a provision based on the calculation of the expected future utilization rate of the benefits by the card holders.
    1. Mainly accrued expenses in respect of banks and loyalty programs.
For the three-month
period ended March 31
For the year ended
December 31
2025 2024 2024
In NIS million Unaudited
Revenues from merchants
Merchants fees and commissions 210 191 809
Other revenues 49 44 179
Total revenues from merchants - gross 259 235 988
Net of fees and commissions to other issuers (98) (89) (380)
Total revenues from merchants - net 161 146 608
Income from credit card holders
Issuer fees and commissions 149 127 566
Service fees and commissions 54 47 208
Fees and commissions from cross-border transactions 45 34 172
Total revenues for credit card holders 248 208 946
Total revenues from credit card transactions 409 354 1,554

NOTE 12 - REVENUES FROM CREDIT CARD TRANSACTIONS

(1) Revenues from issuer fees include an interchange fee in respect of transactions involving Israeli merchants and transactions involving overseas merchants.

  • (2) Service fees include fees collected from the Company's card holders in accordance with the fees and commissions price list, and processing fees collected from the banks with which the Company has processing agreements.
  • (3) Revenues from overseas transaction fees include foreign exchange fee in respect of transactions involving overseas merchants (with card present and card not present).

NOTE 13 - ADDITIONAL EVENTS DURING AND SUBSEQUENT TO THE REPORTING PERIOD

A. Economic solvency ratio in Clal Insurance

On May 28, 2025, Clal Insurance approved its Economic Solvency Ratio Report as of December 31, 2024. For further details, see Note 7 above.

B. Share-based payment

On May 8, 2025, the Company's board of directors resolved to publish an outline for the allocation of up to 130,000 Class A options and 470,000 Class B option to be offered under the outline, based on the Plan for 2021, for employees and officers of the Company and/or companies under its control. Allocation of the options to be offered under the outline is subject to obtaining all of the permits and approvals required under any law for the offering of securities in accordance with the outline, for their issue, and for the publication of the outline. The shares underlying the exercise of these options will represent approx. 0.27% of the Company's equity capital as of the reporting date, assuming maximum exercise. The option warrants will be exercisable for ordinary shares of the Company at the value of the inherent benefit of the options, subject to adjustments. The value of the benefit is based on the valuation of the options at the time they are allotted, which is approx. 30.08 per option, and the fair value of each tranche will be spread over the vesting period. The value of the benefit was calculated using the binomial model, and estimated at approx. NIS 15 million for all options, which will be awarded to Group officers and employees as stated above. The Class A options will be allocated in three tranches, spread over three years, and shall be exercisable beginning when one year, two years, and 3 years have elapsed from the allocation date, up to two years from the vesting/ holding date. (With respect to the first tranche, at least two years of vesting and holding are required).

The subsidiaries will bear the expense for the value of the options and will indemnify the Company in full for this benefit, based on the value of the financial benefit that will be recorded in the Company's financial statements and in accordance with the accounting standards.

C. Agreement with the National Insurance Institute regarding compensation under the National Insurance Law in respect of national insurance annuities in road accidents in which an insurer is required to pay compensation in respect of 2016-2022

According to the National Insurance Law [Combined Version], 1995 (hereinafter - the "National Insurance Law"), where the National Insurance Institute paid an annuity to a person entitled to an annuity, and at the same time a liability arises to a third-party to pay compensation to that person under the Tort Ordinance or the CRAV Law, the National Insurance Institute may claim compensation from the said third party in respect of annuity it has paid or is required to pay (hereinafter - the "Third Party"). The Third Party may deduct from the compensation the annuities paid and/or due to be paid by the National Insurance Institute. Over the years, the National Insurance Institute used to file individual subrogation claims with insurers.

The Economic Efficiency Law (Legislative Amendments to Achieve the Budgetary Targets for Budget Years 2021 and 2022), 2021 amended the National Insurance Law, such that as from January 2023 the netting mechanism due to claims arising from road accidents was modified to replace the filing of individual subrogation claims by the National Insurance Institute.

In July 2024, an agreement was signed between Clal Insurance and the National Insurance Institute, which prescribes Clal Insurance's exposure to subrogation claims by the National Insurance Institute in the Compulsory Motor Subsegment in respect of 2016-2022 was essentially extinguished.

D. Shelf prospectus

Subsequent to the reporting date, on April 8, 2025, Clal Insurance Capital Raising Ltd. (hereinafter - "Clal Capital Raising") published a shelf prospectus dated April 9, 2025 (hereinafter - the "Shelf Prospectus"). The Shelf Prospectus allows Clal Capital Raising, among other things, to issue bonds and options for bonds. Generally, the consideration for bonds issued by Clal Capital Raising by virtue of the Shelf Prospectus, will be deposited with the Company and recognized as Tier 2 capital (subject to restrictions on the maximum rate of Tier 2 capital, in accordance with the provisions of the law), and the Company will be liable to the holders of the bonds for their repayment.

E. Debt raising by Clal Insurance Capital Raising Ltd. a subsidiary of Clal Insurance

Subsequent to the reporting date, in April 2025, Clal Capital Raising issued to the public Bonds (Series N) totaling NIS 500 million (hereinafter - the "Bonds"), by virtue of the shelf prospectus. The principal will be repaid in one lump sum on September 30, 2039, unless Clal Capital Raising exercises its right to execute early redemption of the bonds. The principal and interest are not non-linked. The interest payable on the Bonds (Series N) is paid annually in two semiannual installments starting on September 30, 2025, and on March 31 and September 30 of each calendar year between 2026 and 2039. The annual nominal interest rate is 5.51% and the annual effective interest rate is 5.72% assuming redemption on the Effective Date for Additional Interest. The issuance costs amounted to approx. NIS 5,820 thousand. For further details, see Note 5(f) above.

F. Debt raising by Max and its becoming a reporting corporation

As part of Max's financing strategy, on April 7, 2025, Max published a supplementary prospectus and a shelf prospectus dated April 8, 2025, and on April 24, 2025, it completed a NIS 207 million raising of Commercial Papers (Series 5) from institutional investors and - for the first time - also from the public. As from this date, Max became a reporting corporation, as defined by the Securities Law, 1968. Max's becoming a reporting corporation constitutes a part of its financing strategy as a growing company, and it allows Max to diversify its sources of financing for its operating activities.

G. Effect of the Iron Swords War

Further to Note 46(m) to the 2024 Consolidated Financial Statements, 2025 started with ceasefire agreements on the northern front and the Gaza Strip front, which led to a relative calm. In March 2025, the temporary ceasefire between Israel and Hamas ended and the IDF resumed fighting in the Gaza Strip. This move led to increased tensions at the national and security levels, including, among other things, the resumption of missile attacks on Israel by the Houthis in Yemen. As of the report approval date, foreign airlines announced once again the cancellation of their flights to Israel.

Israel's credit rating

As of the approval date of the financial statements, the State of Israel's credit rating remains stable, but with a negative outlook, in accordance with the assessments of the three main rating agencies:

In May 2025, the international rating agency S&P reiterated Israel's credit rating at A, with a negative outlook (which remained without change too). This was mainly due to security risks. S&P noted that in 2025 the economy is expected to grow by 3.3%, but the government deficit will remain high due to an increase in defense spending.

In March 2025, the rating agency Fitch reiterated Israel's credit rating at A, with a negative outlook (also without change), addressing concerns regarding the government's political moves, which may "weaken checks and balances".

In March 2025, the rating agency Moody's reiterated Israel's Baa1 credit rating with a negative outlook, and published a special review of Israel's economic position, in which it expressed concern regarding the current situation, maintaining that "Israel's credit rating currently reflects very high political risks, which have weakened its economic strength".

Effect on the financial statements

Clal Insurance - In the reporting period, and as of the approval date of these financial statements no material changes occurred in connection with the effects of the War on Clal Insurance's financial results.

Max - in the Reporting Period, the growth trend in Max's issuance turnovers in Israel and overseas and in its acquiring turnovers continued; those turnovers exceeded turnovers in the corresponding period last year. This is further to the gradual growth in 2024, after the decline in the first months of the War. Looking ahead, it may be assumed that the deterioration in the security situation and the intensification of fighting in the south and in the north may affect businesses and residents, and consequently they may continue to affect economic activity, which is reflected in Max's business activities.

The estimated provision for credit losses is based on judgments and assessments, and still involves substantial uncertainty at this stage. Further to Note 46(m) to the 2024 Consolidated Financial Statements, in 2023 Max increased the provision for current expected credit losses based on estimates of the potential increase in the credit risk of Max's customers. So far, and during the Reporting Period, there has not been a noticeable increase in the credit risk or actual credit losses of Max's customers due to the War. However, in light of the difficulty of estimating the duration and scope of the War and its potential effect on economic activity across the country, as well as the extent of the potential damage to the repayment capacity of Max's private and business customers, on the one hand, and the mitigating effects of aid programs and other reliefs, on the other hand, the estimated provision for credit losses is based on judgment and assessments, and involves significant uncertainty at this stage. Accordingly, it is highly likely that future credit losses may be substantially higher or lower than the current estimate.

H. Dividend distribution by the Company

Subsequent to the reporting date, on May 28, 2025, the Company's Board approved a dividend distribution totaling approx. NIS 200 million, which constitutes approx. 64% of the dividends declared and/or distributed in the Company's subsidiaries as of the approval date of the Consolidated Interim Financial Statements. (See Note 6(b) above).

I. Material effects on the Financial Statements

In the reporting periods, the development of the contractual service margin is mainly affected by accrual of interest, recognition of new businesses, recognition of revenues from insurance services for the current period, and revisions to future cash flow forecasts, due to, among other things, demographic, operational and financial assumptions. In the reporting period, which ended on March 31, 2025, the Company's retention contractual service margin increased mainly as a result of financial effects. In the period ended March 31, 2024, the Company's retention contractual service margin did not change materially. In the year ended December 31, 2024, the Company's retention contractual service margin increased due to the first-time application of the stochastic model for assessment of variable management fees and due to financial effects of approx. NIS 1,750 million, which was partially offset by revisions of approx. NIS 320 million to demographic and operational assumptions.

Furthermore, the effect of the changes in the risk-free interest rate curve and the illiquidity premium on insurance contract liabilities and reinsurance contract assets net of the effect of the designated bonds recognized in the statement of comprehensive income is an income of approx. NIS 160 million for the reporting period, which ended March 31, 2025, a loss of approx. NIS 210 million for the period ended March 31, 2024, and a loss of approx. NIS 350 million for the year ended December 31, 2024.

Note 14 - EFFECT OF FIRST-TIME ADOPTION OF IFRS 17 AND IFRS 9 BY A SUBSIDIARY WHICH MEETS THE DEFINITION OF AN INSURER IN ACCORDANCE WITH SECURITIES REGULATIONS (PREPARATION OF ANNUAL FINANCIAL STATEMENTS), 2010

In accordance with the Commissioner's guidance published in a series of documents, the latest of which was named "Roadmap for the Adoption of IFRS 17 – Insurance Contracts - Fifth Revision" (hereinafter - the "Roadmap"), the firsttime application date of IFRS 17 and IFRS 9 (hereinafter - the "New Standards") for insurance companies in Israel (whose binding application date by the abovementioned companies in accordance with IFRS was supposed to be January 1, 2023) was revised, such that they apply to quarterly and annual periods commencing on January 1, 2025. The transition date for the application of the New Standards is January 1, 2024.

Due to the above, from January 1, 2023 to January 1, 2025, insurance companies in Israel continued to apply the provisions of IFRS 4 – "Insurance Contracts" and IAS 39 – "Financial Instruments: Recognition and Measurement", which they applied through that date, and which were superseded by the New Standards. All other IFRS were applied by the insurance companies in accordance with the dates set therein.

Consequently, throughout the period from January 1, 2023 to January 1, 2025 (hereinafter - the "Interim Period"), the Group's Consolidated Financial Statements with respect to a subsidiary, which meets the definition of insurer, did not fully comply with IFRS; rather, they were prepared pursuant to the Financial Services Supervision Law (Insurance), in accordance with the Commissioner's Directives.

In view of the above, in accordance with the provisions of IFRS 1 – "First-time Adoption of International Financial Reporting Standards" (hereinafter - "IFRS 1") and with respect to a subsidiary which meets the definition of an insurer, the Group is effectively deemed a first-time adopter of IFRS, as defined in IFRS 1; accordingly, with respect to a subsidiary which meets the definition of insurer, as defined in IFRS 1, the Group's 2025 Annual Financial Statements will be its first financial statements compliant with IFRS, and the abovementioned transition date for application of the New Standards (January 1, 2024) also constitutes the Group's transition date to IFRS reporting as defined in IFRS 1.

The Group's Condensed Consolidated Interim Financial Statements as of March 31, 2025 and for the 3-month period ended on that date (hereinafter - the "Interim Financial Statements") were prepared in accordance with IAS 34 – "Interim Financial Reporting" (hereinafter - "IAS 34"). The said Interim Financial Statements are the first interim financial statements prepared by the Group for part of the period included in its first IFRS-compliant financial statements, and IFRS 1 was also applied as part of their preparation.

However, since during the Interim Period - except for non-application of the New Standards - the Group continued to apply all other IFRS in accordance with the dates set therein - with respect to a subsidiary which meets the definition of an insurer - the effect of the first-time adoption of IFRS under the application of IFRS 1 to the Group's financial statements focuses on the application of the abovementioned relevant provisions and expedients under IFRS 1 regarding the firsttime application of the New Standards. With respect to IFRS other than the New Standards - the Group's accounting policies as applies in these Interim Financial Statements are consistent with those applied under the Group's 2024 Annual Financial Statements.

It is noted that with respect to the Group's financial statements - in connection with a subsidiary which meets the definition of an insurer - the relevant provisions and expedients under IFRS 1 regarding the first-time application of the New Standards, are not materially different from the transitional provisions detailed in the New Standards themselves, and which the Company detailed in this note.

In accordance with the provisions of IFRS 1, following are explanations as to how the transition from reporting in accordance with the Supervision Law in accordance with the Commissioner's Directives to reporting in accordance with IFRS affected the financial position and financial performance reported by the Group, in connection with a subsidiary which meets the definition of insurer.

The said transition did not affect the cash flows reported by the Group.

A. Quantitative breakdowns

The following is a quantitative breakdown of the material adjustments to the Group's capital and comprehensive income due to the initial application of IFRS. Due to the changes in the structure of the statement of financial position included in the financial statements prepared in accordance with IFRS 17 compared to the current financial statements, which are prepared in accordance with IFRS 4, the balance sheet items of the financial statements as of December 31, 2023, as reported, were classified into the most appropriate balance sheet items in accordance with the revised format, which complies with IFRS 17.

1) Effect on the statement of financial position and capital:

As of
December 31,
2023 as
previously
reported
Effect of
first-time
application of
IFRS 17 and
IFRS 9
Pro forma
balance sheet as
of the transition
date January 1,
2024
Audited NIS million
Assets
Cash and cash equivalents in respect of yield-dependent contracts 4,418 - 4,418
Other cash and cash equivalents 2,548 - 2,548
Financial investments in respect of yield-dependent contracts measured 84,133 - 84,133
at fair value
Other financial investments measured at fair value 14,821 26,241 41,062
Other financial investments measured at depreciated cost 24,444 (22,107) 2,337
Receivables and debit balances 1,867 (41) 1,826
Collectible premium 837 (837) -
Current tax assets 306 - 306
Insurance contract assets (2) - 2,059 2,059
Reinsurance contract assets (2) 3,805 (1,272) 2,533
Equity-accounted investments 180 - 180
Investment property in respect of yield-dependent contracts 3,839 - 3,839
Investment property - other 1,494 - 1,494
Receivables for credit cards, net 15,092 - 15,092
Other property, plant and equipment 302 - 302
Intangible assets and goodwill 2,205 - 2,205
Costs of obtaining investment management service contracts 706 - 706
Deferred acquisition costs 1,837 (1,837) -
Deferred tax assets 104 114 218
Right-of-use assets 680 - 680
Total assets 163,617 2,320 165,938
Total assets for yield-dependent contracts 94,012 - 94,012
Liabilities
Loans and credit 13,917 (5) 13,912
Liabilities for derivative instruments 1,782 - 1,782
Payables and credit balances 3,851 (2,151) 1,700
Liability for current taxes 21 - 21
Liabilities for yield-dependent investment contracts 9,975 3,176 13,151
Liabilities in respect of non-yield-dependent investment contracts (1)
Liabilities for insurance contracts (2) 2,563 (93) 2,470
113,304 3,171 116,475
Labilities in respect of reinsurance contracts - 68 68
Liabilities for employee benefits, net 93 - 93
Liabilities in respect of deferred taxes 592 (556) 36
Payables for credit card transactions, net 8,091 - 8,091
Lease liabilities 777 - 777
Total liabilities 154,966 3,610 158,576
Equity
Share capital 167 - 167
Share premium 2,390 - 2,390
Capital reserves 1,005 (866) 139
Surplus 5,019 (426) 4,593
Total equity attributable to Company's shareholders 8,581 (1,292) 7,289
Non-controlling interests 71 2 73
Total equity 8,652 (1,290) 7,362
Total current liabilities and equity 163,617 2,320 165,938

(1) This line item also includes liabilities in respect of contracts for the management of guaranteed return provident funds.

(2) Following are further details:

Life Insurance
and Long Health P&C
Term Savings Insurance Insurance Total
Contractual service margin (CSM)
Contractual service margin (CSM), gross * 4,874 4,266 -
9,140
Contractual service margin (CSM), reinsurance ** 137 190 -
327
Contractual service margin (CSM), net 4,737 4,076 -
8,813
Risk adjustment (RA)
Risk adjustment (RA), gross 976 1,314 205 2,495
Risk adjustment (RA), reinsurance 83 117 91 291
Risk adjustment, net 893 1,197 114 2,204

* Of the contractual service margin in the Life Insurance and Savings Segment, approx. 51% is attributed to a portfolio of policies, which include a yield-dependent savings component and variable management fees, approx. 12% is attributed to a portfolio of policies, which include a yield-dependent savings component and fixed management fees, approx. 18% is attributed to an insurance portfolio covering death risk, and approx. 17% is attributed to a portfolio of policies, which include a savings component which is not yield-dependent. Of the contractual service margin in the Health Insurance Segment, approx. 40% is attributed to an individual long-term care portfolio, approx. 27% is attributed to an individual medical expenses portfolio and approx. 29% is attributed to a critical illness portfolio.

** Of the contractual service margin in the Life Insurance and Savings Segment, approx. 72% is attributed to a permanent health insurance portfolio and approx. 24% is attributed to an insurance portfolio covering death risk. Of the contractual service margin in the Health Insurance Segment, approx. 64% is attributed to a long-term care portfolio and approx. 29% is attributed to a critical illness portfolio.

As of March
31, 2024, as
previously
reported
Effect of first
time application
of IFRS 17 and
IFRS 9
Pro forma
balance sheet
March 2024
Unaudited NIS million
Assets
Cash and cash equivalents in respect of yield-dependent contracts 5,025 - 5,025
Other cash and cash equivalents 2,233 - 2,233
Financial investments in respect of yield-dependent contracts measured 85,489 - 85,489
at fair value
Other financial investments measured at fair value 13,929 26,819 40,748
Other financial investments measured at depreciated cost 24,841 (22,508) 2,333
Receivables and debit balances 1,025 (72) 953
Collectible premium 883 (883) -
Current tax assets 144 - 144
Insurance contract assets (2) - 2,187 2,187
Reinsurance contract assets (2) 3,877 (1,296) 2,582
Equity-accounted investments 182 - 182
Investment property in respect of yield-dependent contracts 3,852 - 3,852
Investment property - other 1,501 - 1,501
Receivables for credit cards, net 15,891 - 15,891
Other property, plant and equipment 307 - 307
Intangible assets and goodwill 2,206 - 2,206
Costs of obtaining investment management service contracts 713 - 713
Deferred acquisition costs 1,859 (1,859) -
Deferred tax assets 137 - 137
Right-of-use assets 672 - 672
Total assets 164,765 2,389 167,154
Total assets for yield-dependent contracts 95,249 (551) 94,698
Liabilities
Loans and credit 12,287 (7) 12,280
Liabilities for derivative instruments 703 - 703
Payables and credit balances 3,938 (2,092) 1,846
Liability for current taxes 68 - 68
Liabilities for yield-dependent investment contracts 9,734 3,298 13,032
Liabilities in respect of non-yield-dependent investment contracts (1) 2,476 - 2,476
Liabilities for insurance contracts (2) 116,144 2,880 119,024
Labilities for reinsurance contracts - 68 68
Liabilities for employee benefits, net 92 - 92
Liabilities in respect of deferred taxes 664 (618) 45
Payables for credit card transactions, net 9,074 - 9,074
Lease liabilities 769 - 769
Total liabilities 155,948 3,528 159,476
Equity
Share capital 167 - 167
Share premium 2,394 - 2,394
Capital reserves 1,128 (988) 140
Surplus 5,056 (154) 4,902
Total equity attributable to Company's shareholders 8,745 (1,142) 7,603
Non-controlling interests 72 3 75
Total equity 8,817 (1,139) 7,678
Total current liabilities and equity 164,765 2,389 167,154

(1) This line item also includes liabilities in respect of contracts for the management of guaranteed return provident funds.

(2) Following are further details:

Life Insurance and
Long-Term Health P&C
Savings Insurance Insurance Total
Contractual service margin (CSM)
Contractual service margin (CSM), gross * 4,866 4,240 - 9,106
Contractual service margin (CSM), reinsurance ** 116 189 - 305
Contractual service margin (CSM), net 4,750 4,051 - 8,801
Risk adjustment (RA)
Risk adjustment (RA), gross 986 1,340 206 2,532
Risk adjustment (RA), reinsurance 80 120 89 289
Risk adjustment, net 906 1,220 117 2,243

* Of the contractual service margin in the Life Insurance and Savings Segment, approx. 52% is attributed to a portfolio of policies, which include a yield-dependent savings component and variable management fees, approx. 11% is attributed to a portfolio of policies, which include a yield-dependent savings component and fixed management fees, approx. 17% is attributed to an insurance portfolio covering death risk, and approx. 16% is attributed to a portfolio of policies, which include a savings component which is not yield-dependent. Of the contractual service margin in the Health Insurance Segment, approx. 39% is attributed to an individual long-term care portfolio, approx. 28% is attributed to an individual medical expenses portfolio and approx. 29% is attributed to a critical illness portfolio.

** Of the contractual service margin in the Life Insurance and Savings Segment, approx. 70% is attributed to a permanent health insurance portfolio and approx. 26% is attributed to an insurance portfolio covering death risk. Of the contractual service margin in the Health Insurance Segment, approx. 64% is attributed to a long-term care portfolio and approx. 30% is attributed to a critical illness portfolio.

As of
December 31,
2024 as
previously
reported
Effect of first
time application
of IFRS 17 and
IFRS 9
Pro forma
balance sheet
December
2024
Unaudited NIS million
Assets
Cash and cash equivalents in respect of yield-dependent contracts 4,451 - 4,451
Other cash and cash equivalents 2,617 - 2,617
Financial investments in respect of yield-dependent contracts measured 88,802 - 88,802
at fair value
Other financial investments measured at fair value 14,010 27,169 41,179
Other financial investments measured at depreciated cost 25,371 (23,031) 2,340
Receivables and debit balances 724 (82) 642
Collectible premium 795 (795) -
Current tax assets 60 - 60
Insurance contract assets (2) - 2,653 2,653
Reinsurance contract assets (2) 3,830 (1,166) 2,664
Equity-accounted investments 190 - 190
Investment property in respect of yield-dependent contracts 3,924 - 3,924
Investment property - other 1,517 - 1,517
Receivables for credit cards, net 17,855 - 17,855
Other property, plant and equipment 310 - 310
Intangible assets and goodwill 2,212 - 2,212
Costs of obtaining investment management service contracts 764 - 764
Deferred acquisition costs 1,837 (1,837) -
Deferred tax assets 159 - 159
Right-of-use assets 669 - 669
Total assets 170,097 2,911 173,008
Total assets for yield-dependent contracts 97,983 (654) 97,329
Liabilities
Loans and credit 14,143 (5) 14,138
Liabilities for derivative instruments 528 - 528
Payables and credit balances 3,932 (2,192) 1,739
Liability for current taxes 18 - 18
Liabilities for yield-dependent investment contracts 9,127 3,410 12,537
Liabilities in respect of non-yield-dependent investment contracts (1) 2,522 - 2,522
Liabilities for insurance contracts (2) 118,988 2,730 121,718
Labilities in respect of reinsurance contracts - 62 62
Liabilities for employee benefits, net 89 - 89
Liabilities in respect of deferred taxes 742 (387) 355
Payables for credit card transactions, net 9,707 - 9,707
Lease liabilities 775 - 775
Total liabilities 160,571 3,617 164,189
Equity
Share capital 167 - 167
Share premium 2,423 - 2,423
Capital reserves 1,242 (1,104) 138
Surplus 5,618 396 6,014
Total equity attributable to Company's shareholders 9,450 (708) 8,742
Non-controlling interests 75 1 76
Total equity 9,525 (707) 8,818
Total current liabilities and equity 170,097 2,911 173,008

(1) This line item also includes liabilities in respect of contracts for the management of guaranteed return provident funds.

(2) Following are further details:

Life Insurance
and Long Health P&C
Term Savings Insurance Insurance Total
Contractual service margin (CSM)
Contractual service margin (CSM), gross * 5,602 4,863 -
10,465
Contractual service margin (CSM), reinsurance ** 119 198 -
317
Contractual service margin (CSM), net 5,483 4,665 -
10,148
Risk adjustment (RA)
Risk adjustment (RA), gross 937 1,429 196 2,562
Risk adjustment (RA), reinsurance 73 144 83 300
Risk adjustment, net 864 1,285 113 2,262

* Of the contractual service margin in the Life Insurance and Savings Segment, approx. 68% is attributed to a portfolio of policies, which include a yield-dependent savings component and variable management fees, approx. 14% is attributed to an insurance portfolio covering death risk, and approx. 13% is attributed to a portfolio of policies, which include a savings component which is not yield-dependent. Of the contractual service margin in the Health Insurance Segment, approx. 35% is attributed to an individual long-term care portfolio, approx. 27% is attributed to an individual medical expenses portfolio and approx. 34% is attributed to a critical illness portfolio.

** Of the contractual service margin in the Life Insurance and Savings Segment, approx. 78% is attributed to a permanent health insurance portfolio and approx. 22% is attributed to an insurance portfolio covering death risk. Of the contractual service margin in the Health Insurance Segment, approx. 54% is attributed to the long-term care portfolio and the rest is attributed mainly to the critical illness portfolio.

The main changes in the statement of financial position arise from the following:

  • Other financial investments measured at fair value have increased following the classification of most of the Company's financial assets to fair value through profit or loss, in particular designated bonds, due to the application of IFRS 9 instead of measurement at amortized cost.
  • Other financial investments measured at amortized cost decreased following the classification of most of the Company's financial assets to fair value through profit or loss.
  • The change in receivables and debit balances and payables and credit balances arises mainly from the classification of balances with policyholders or reinsurers, including deposits with respect to reinsurers, which are included in the fulfilment cash flows under IFRS 17; therefore, they were classified to insurance contract liabilities and reinsurance contract assets, as applicable.
  • The remaining collectible premium is included under IFRS 17 in the fulfillment cash flows; therefore, it was classified into insurance contract liabilities.
  • Deferred acquisition expenses attributable to long-term policies in the Life and Health Insurance Segments, for which the Company applied the fair value approach or the retrospective application approach in its transition to IFRS 17, were derecognized on the transition date against a decrease in retained earnings. It is noted that deferred acquisition expenses, which are not attributable to contract renewals outside the contract boundary, and to futures, are recognized under insurance contract liabilities against a decrease in the remaining contractual service margin (CSM), rather than as a separate asset. The balance of deferred acquisition expenses presented after the application of IFRS 17 is attributed to investment contracts, pension funds and provident funds only, and presented as costs of obtaining investment management service contracts.
  • The change in insurance contract liabilities and reinsurance contract assets arises mainly from the application of the provisions of IFRS 17, which are mainly based on fulfillment cash flows discounted using current assumptions and estimates, and recognition of the contractual service margin (CSM), which represents the unearned profit.
  • The balance of the capital reserve in respect of available-for-sale financial assets was reclassified to retained earnings on the transition date. Upon application of IFRS 9, available-for-sale financial assets are measured at fair value through profit or loss.

The change in the Group's equity as of the transition date (January 1, 2024) following the application of the New Standards arises mainly from the following:

NIS million (Audited)
Shareholders' equity as of December 31, 2023 - as previously reported 8,652
Revision to the measurement of insurance contract liabilities and reinsurance contract assets in accordance with the
provisions of IFRS 17
(4,262)
Derecognition of deferred acquisition expense assets in long-term policies in the Life and Health Insurance Segments (1,837)
Transition to measurement of financial assets, including designated bonds, from measurement at cost or amortized cost 4,134
to measurement at fair value
Other effects 5
Recognition of deferred taxes in respect of the tax effects arising from the abovementioned changes (*) 670
Equity as of January 1, 2024 – in accordance with IFRS 7,362

(*) As to the tax effect, it is noted that the transition date for income tax purposes will be January 1, 2025, and that the full effect of the decrease in equity, after taking into account the 2024 results will be recognized as a loss carried forward or as a current loss in subsequent periods, both for the purpose of corporate income tax, and for the purpose of profit tax, which applies to the insurance companies of the Group, which is a financial institution. As of the report publication date, the tax treatment following the implementation of the standards in the insurance companies' financial statements has not yet been determined. The Company believes that the tax treatment is not expected to have a material effect on the results following the New Standards. It is noted that the Israel Insurance Association and the Israel Tax Authority have in place sectoral agreements, which are renewed and revised every year and address tax issues unique to the industry. For further details, see Note 24(a)2 to the Consolidated Financial Statements for 2024.

1) Insurance contracts

The Group has applied the transition approaches allowed under IFRS 17 as detailed below:

IFRS 17 should be applied retrospectively (hereinafter - "Full Retrospective Application"), unless this is impractical.

In applying the Full Retrospective Application, the Company shall identify, recognize and measure each group of insurance contracts as if IFRS 17 had always been applied. Furthermore, the Company shall derecognize any existing balances, which would not exist had IFRS 17 always been applied. Any resulting net difference will be recognized in equity.

The transition date is January 1, 2024, such that upon initial application the Company restated the comparative figures for 2024.

If Full Retrospective Application for a group of insurance contracts is impractical, the Company may opt to apply one of the following approaches separately for each insurance portfolio:

  • a) The modified retrospective approach to achieve the closest outcome to Full Retrospective Application possible using reasonable and supportable information available without undue cost or effort; or
  • b) The fair value approach in this approach the Company shall determine the contractual service margin or loss component of the liability for remaining coverage at the transition date as the difference between the fair value of a group of insurance contracts at that date and the fulfilment cash flows measured at that date. It is noted that the Professional Issues Circular includes the regulation of various aspects of the calculation of the fair value of the insurance portfolios on transition date, where an insurance company applies the fair value approach.

The Company opted to implement the retrospective application approach for the property and casualty insurance portfolios and travel policies.

The Company is of the opinion that it is impractical to apply IFRS 17 retrospectively to groups of life and health insurance contracts, except for overseas travel, for the following reasons;

  • a) The effects of Full Retrospective Application cannot be determined since the required information (such as aggregation of contracts into portfolios, setting profitability levels, etc.) has not been collected or is not available without investing excessive costs or efforts, and the application of the new IT and reporting systems to historical data will require unreasonable efforts.
  • b) The retrospective application approach requires assumptions regarding Company management's intentions in previous periods or material accounting estimates, which cannot be made without using hindsight (for example,

assumptions regarding illiquidity rates, adjustment for non-financial risk (RA), including its diversification or allocation for previous periods where these assumptions were not required by the Company, etc.).

The Company applied the modified retrospective approach to the critical illness portfolios and the portfolios of life insurance contracts sold in the 2020-2023 underwriting years; it also intends to apply the fair value approach to all other portfolios.

Reliefs when applying the modified retrospective approach -

The Company has implemented the following permitted adjustments for the purpose of determining the CSM on the initial recognition date:

  • a) The future cash flows of each group of insurance contracts are estimated on the initial recognition date as the amount of the future cash flows on the Group's transition date, adjusted to reflect the cash flows already known to have occurred between the initial recognition date of the said group and the transition date (including with respect to the cash flows actually incurred in respect of insurance contracts that ceased to exist before the transition date).
  • b) Risk adjustment for non-financial risk (RA) is determined as of the Group's initial recognition date as the RA amount on the transition date adjusted to reflect the expected release from the risk prior to the transition date. The expected release from risk is determined with respect to the release from risk of similar insurance contracts, which the Company issues on the transition date.

The CSM on the transition date is determined by comparing the coverage units on the initial recognition date and the remaining coverage units on the transition date.

Fair value measurement method -

The assessment of the fair value of the liabilities and the reinsurance assets was carried out using the Appraisal Value method (hereinafter - "AV"). The valuation was conducted by an external appraiser. Following are the highlights of the methodology and assumptions underlying the valuation:

  • a) The AV method determines the fair value of the insurance contract groups by determining the compensation which will be required by a market participant for assuming such portfolios. The abovementioned compensation is required due to the fact that the market participant is required to hold capital in respect of economic solvency requirements, in addition to the basic amounts held in order to pay the expected cash flows to cover insurance liabilities, and in respect of the changes in the capital surplus above the market participant's capital target until the portfolio is extinguished;
  • b) The valuation assumes that the amounts of the assets to be held by the market participant against the insurance liabilities and against the additional capital buffers required by virtue of the economic solvency regime provisions, will be invested at a risk-free interest rate until they are distributed as dividends;
  • c) In accordance with the provisions of the Professional Issues Circular, the valuation assumes that the initial economic solvency ratio target required from the market participant will be based on the average of the current capital targets for dividend distribution purposes of the five largest insurance companies in Israel plus a 10% margin, and the final economic solvency ratio target required from the market participant will be based on the average of the future capital targets for dividend distribution purposes of the five largest insurance companies in Israel. Accordingly, the appraisal assumes an initial capital target of 121% in the year following the transition date, which will rise to 135% at the end of 2032 (during which the Transitional Provisions of the Economic Solvency Regime end).
  • d) The valuation assumes that 40% of the capital requirements will be provided through the raising of Tier 2 capital instruments;
  • e) The valuation was based, in principle, on cash flow forecasts, including the forecast of expenses, which are used by the Company for the purpose of its solvency regime, in accordance with the Professional Issues Circular's guidance and the assumption that such forecasts reflect those of a market participant;
  • f) The amount of capital required to be held for the portfolio is affected, among other things, by the level of diversification. In accordance with the provisions of the Professional Issues Circular, as a starting point the valuation is based on the diversification level in the Company's portfolios as of the actual transition date, assuming that this is the diversification level that matches that of a market participant. For the purpose of estimating the capital requirements forecast attributed to the valued portfolios, the valuation assumes that the market participant will market new insurance products, of a similar scope and type to the insurance products

actually marketed by the Company in 2023, which will affect the forecast as to the effect of future diversification. The abovementioned resulting diversification effect has been uniformly allocated to the capital requirements of the assessed insurance portfolios;

The valuation assumes that the market participant will require a total target return on equity of 13.6%, based mainly on the CAPM model.

2) Application of IFRS 9

The application of IFRS 9 has the following effect on the classification and measurement of the Company's financial assets:

Participating portfolio

Financial assets against yield-dependent liabilities, mostly for profit participation savings and other insurance contracts which include profit participation, are measured at fair value through profit or loss, similarly to the current practice under IAS 39.

The nostro portfolio

  • Derivatives are measured at fair value through profit or loss as is the case in IAS 39.
  • Investments in debt instruments, which do not meet the Solely Payments of Principal and Interest Test are classified to fair value through profit or loss.
  • Investments in liquid equity and debt instruments are measured at fair value through profit or loss rather than at fair value through capital reserve (available-for-sale financial assets) under IAS 39.
  • In group subsidiaries which are insurers, the remaining debt assets are classified to fair value through profit or loss in order to reduce or prevent an accounting mismatch against liabilities for insurance contracts (by designation to fair value through profit or loss of debt assets held against liabilities in respect of insurance contract), or since they are managed at fair value (classification to fair value through profit or loss for the remaining debt assets held against equity and other liabilities which are not insurance liabilities). This will not apply to certain debt assets, which do not constitute investment assets and which meet the Principal and Interest Test, such as debtors' assets, which are accounted for at adjusted cost similarly to IAS 39.

The remaining debt assets, mainly those held against liabilities for non-yield-dependent investment contract, will continue to be accounted for at adjusted cost similarly to IAS 39.

Financial liabilities

The Company does not expect a material change in the classification and measurement of the financial liabilities, except for the measurement of financial liabilities, the conditions of which did not change materially as part of the replacement of equity instruments.

The following table presents the original measurement categories in accordance with the provisions of IAS 39 and the new measurement categories in accordance with the provisions of IFRS 9 with respect to the Group's financial assets and financial liabilities as of January 1, 2024, and the effects of the transition to IFRS 9 on the opening balances of retained earnings and other equity components.

Original classification New classification Carrying value Carrying value
In NIS million under IAS 39 under IFRS 9 under IAS 39 under IFRS 9
Financial assets
Financial assets not held against yield
dependent contracts:
Other cash and cash equivalents Loans and receivables Amortized cost 2,548 2,548
Derivative instruments Fair value through profit Fair value through 312 312
and loss profit and loss
Investment in liquid debt instruments Fair value through profit Fair value through 1,101 1,101
and loss profit and loss
Investment in liquid debt instruments Available-for-sale Fair value through 6,212 6,212
profit and loss
Investment in illiquid debt instruments, excluding Held-to Fair value through 7,666 7,703
designated bonds and treasury deposits maturity investments profit and loss
Investment in illiquid debt instruments, excluding Held-to Amortized cost 144 144
designated bonds and treasury deposits maturity investments
Treasury deposits Held-to Amortized cost 2,193 2,193
maturity investments
Designated bonds Held-to Fair value through 14,441 18,539
maturity investments profit and loss
Investment in equity instruments Available-for-sale Fair value through 1,647 1,647
profit and loss
Investment in equity instruments Fair value through profit Fair value through
and loss profit and loss 24 24
Other financial investments Fair value through profit Fair value through
and loss profit and loss 705 705
Other financial investments Fair value through
Available-for-sale profit and loss 4,820 4,820
Total financial assets not held against yield
dependent contracts: 41,813 45,948
Financial assets held against yield
dependent contracts:
Cash and cash equivalents in respect of yield Loans and receivables Amortized cost 4,418 4,418
dependent contracts
Financial investments in respect of yield Fair value through profit Fair value through 84,133 84,133
dependent contracts and loss profit and loss
Total financial assets held against yield
dependent contracts: 88,551 88,551
Total financial assets 130,364 134,499
Financial liabilities
Loans and credit Amortized cost Amortized cost 6,091 6,091
Bonds and subordinated notes Amortized cost Amortized cost 6,679 6,674
Derivative instruments Fair value through profit Fair value through
and loss profit and loss 2,929 2,929
Total financial liabilities 15,699 15,694
Reserves and retained earnings
Capital reserve in respect of available-for
sale assets 866 -
Other capital reserves 139 139
Surplus 5,019 4,593
Total reserves and retained earnings 6,024 4,732
Deferred tax assets (liabilities) (488) 182
In NIS million Three-month period ended
March 31, 2024
Period of year ended
December 31, 2024
(Unaudited)
Comprehensive income as previously reported 165 963
Adjustments to comprehensive income under the transition to IFRS:

Insurance contracts (1)
26
864

Financial instruments (2)
177 2

Tax effect of the above
(52) (283)
Comprehensive income according to IFRS 316 1,546

(1) The changes in comprehensive income arising from the application of IFRS 17 include mainly the following:

(a) Variation in the pattern of release of income to long-term policies

The pattern of release of income to long-term policies in the Life and Health Insurance Segments, which are not measured under the PAA model, varies substantially between IFRS 17 and IFRS 4, both with respect to an existing business as of the transition date and with respect to a new business, which was marketed subsequent to the transition date.

Under IFRS 4, the pattern of release in risk products was affected, among other things, by the amount of actual premium and the development of actual claims in each period, and by the amortization of deferred acquisition costs.

Under IFRS 17 and as detailed above, on the transition date the Group recognized the CSM and RA components released to income and loss over the coverage periods relating to the various contract groups. The release rate of these components is mainly affected by the coverage units attributed to each reporting period. Furthermore, the income and loss are affected by the difference between the claims and the expected expenses and those actually incurred.

Moreover – in the savings products the income release pattern under IFRS 4 depended on the actual collection of management fees, which depends, among other things, on the existence of a "uncollected management fees" in the participating portfolio and the accrual amount at each actual point in time. On the other hand, in accordance with IFRS 17, the release pattern takes into account the overall expected profitability of the portfolio, including the development of management fees in the future, which were also taken into account regarding the fair value of the existing business in calculating the CSM as of the transition date.

In addition, under IFRS 17, insurance revenues and insurance service expenses do not include investment components, which are mainly included in savings policies, unlike IFRS 4, although this does not affect the income.

(b) Studies

Under IFRS 4, study and model revisions were recognized, in part, immediately in profit or loss. On the other hand, under IFRS 17 these revisions for insurance contracts, which are not measured in accordance with the PAA model and which relate to a future service, adjust the contractual service margin (until it reaches zero), and their effect is recognized in profit or loss under the release of the contractual service margin as detailed above.

Similarly, under IFRS 4, the entire effect of changes in yield rates affecting the amount of management fees in savings policies was recognized immediately in profit or loss. On the other hand, under IFRS 17, effects of financial assumptions and changes therein, including with respect to the abovementioned effect of the management fees in savings policies, for insurance contracts measured in accordance with the VFA Model, the contractual service margin is adjusted (until it reaches zero), and their effect is recognized in profit or loss as part of the release of the contractual service margin as detailed above. It is emphasized that the change in the insurance contract liability under the VFA Model due to changes in the fair value of the underlying items is recognized in full in finance expenses from insurance contracts, against recognition of investment revenues which back them.

In addition, the measurement of all insurance contracts as discount of future cash flows according to current discount rates under IFRS 17, leads to an increase in sensitivity to interest rate changes reflected in profit or loss.

(2) Financial instruments

The changes in comprehensive income arising from the application of IFRS 9 are mainly due to the measurement of most financial assets, in particular designated life insurance bonds, at fair value through profit or loss, instead of measurement of some of these financial assets at cost or at fair value through other comprehensive income (available-for-sale) under IAS 39. Measurement at fair value will reduce the sensitivity to the interest rate in the income statement.

Appendix 1 - Interest revenue and expense rates and analysis of the changes in Max's interest income and expenses

Average balances and interest rates

For the three months ended
March 31, 2025
For the three months ended
March 31, 2024
Average
balance(1)
Interest
revenues
(expenses)
% of
revenue
(expense)
Average
balance(1)
Interest
revenues
(expenses)
% of
revenue
(expense)
In NIS million Percentage Percentage
Interest-bearing assets
Credit to private individuals (2) 10,590 270 10.20 9,287 253 10.90
Commercial credit (2)(5) 3,461 51 5.89 3,415 47 5.51
Total credit 14,051 321 9.14 12,702 300 9.45
Deposits with banks 645 6
3.72
581 5 3.44
Other assets 72 1
5.56
58
Total assets 14,768 328 8.88 13,341 305 9.14
Non-interest-bearing receivables for credit card transactions 5,136 4,207
Amounts receivable for credit card activity 1,169 1,065
Other non-interest-bearing assets (3) 549 422
Total assets 21,622 19,035
Interest-bearing liabilities
Credit from banking corporations 5,911 (111) (7.51) 4,939 (101) (8.18)
Bonds and subordinated notes 915 (13) (5.68) 767 (12) (6.26)
Other liabilities 16 21
(2) (38.10)
Total interest-bearing liabilities 6,842 (124) (7.25) 5,727 (115) (8.03)
Payables for credit card transactions(5) 11,958 10,734
Other non-interest bearing liabilities (6) 736 707
Total liabilities 19,536 17,168
Total capital resources 2,086 1,867
Total capital commitments and resources 21,622 19,035
Interest rate spread 1.63 1.11
Net return on interest-bearing assets (4) 14,768 204 5.53 13,341 190 5.70

(1) Based on beginning-of-month balances.

(2) Before deducting the average on-balance sheet balance of credit loss provisions. Including debts that do not accrue interest income.

(3) Including derivatives, other non-interest-bearing assets, non-monetary assets, and less credit loss provision.

(4) Net return – interest revenues, net divided by total interest-bearing assets.

(5) Including average balance of early payments to merchants and factoring of credit card vouchers for merchants.

(6) Including derivative instruments and non-monetary liabilities.

For the three months ended
March 31, 2025
Interest
For the three months ended March
31, 2024
Interest
Average
balance(1)
revenues
(expenses)
% of revenue
(expense)
Average
balance(1)
revenues
(expenses)
% of revenue
(expense)
In NIS million Percentage Percentage
Non-linked NIS
Total interest-bearing assets 13,026 303 9.30 13,103 301 9.19
Total interest-bearing liabilities 5,536 (112) (8.09) 5,681 (115) (8.10)
Interest rate spread 1.21 1.09
CPI-linked NIS
Total interest-bearing assets 1,666 25 6.00 187 4 8.56
Total interest-bearing liabilities 1,306 (12) (3.68) 46
Interest rate spread 2.32 8.56
Foreign currency (including foreign-currency linked NIS)
Total interest-bearing assets 76 51
Total interest-bearing liabilities
Interest rate spread
Total activity
Total interest-bearing assets 14,768 328 8.88 13,341 305 9.14
Total interest-bearing liabilities 6,842 (124) (7.25) 5,727 (115) (8.03)
Interest rate spread 1.63 1.11

(1) Based on beginning-of-month balances.

Analysis of changes in interest income and expenses

Three months ended March 31, 2025
Increase (decrease) due to change
Net
In NIS million Quantity Price change
Interest-bearing assets
Credit to private individuals 33 (16) 17
Commercial credit 1 3 4
Total credit 34 (13) 21
Deposits with banks 1 1
Other assets 1 1
Total interest revenues 35 (12) 23
Interest-bearing liabilities
Credit from banking corporations (18) 8 (10)
Bonds and subordinated notes (2) 1 (1)
Other liabilities 2 2
Total interest revenues (expenses) (20) 11 (9)
Total interest revenues (expenses) 15 (1) 14
Three months ended March 31, 2024
Increase (decrease) due to change
In NIS million
Net
Quantity Price change
Interest-bearing assets
Credit to private individuals 33 (16) 17
Commercial credit 1 3 4
Total credit 34 (13) 21
Deposits with banks 1 1
Other assets 1 1
Total interest revenues 35 (12) 23
Interest-bearing liabilities
Credit from banking corporations (18) 8 (10)
Bonds and subordinated notes (2) 1 (1)
Other liabilities 2 2
Total interest revenues (expenses) (20) 11 (9)
Total interest revenues (expenses) 15 (1) 14

Clal Insurance Enterprises Holdings Ltd. Separate Financial Data from the Consolidated Interim Financial Statements Attributable to the Company as of March 31, 2025 (Regulation 38D) (Unaudited)

Table of Contents

Page
Special Report of the Independent Auditors on the Separate Interim Financial Information 3-2
Interim Financial Information of the Company:
Interim Data on Financial Position 3-3
Interim Profit and Loss Data 3-4
Interim Comprehensive Income Data 3-5
Interim Cash Flow Data 3-6
Additional Information 3-7

Somekh Chaikin Millennium Tower KPMG 17 HaArba'a Street, POB 609 Tel Aviv 6100601 +972-3-684-8000

Kost Forer Gabbay & Kasierer 144 Menachem Begin St., Tel Aviv 6492102 Tel. +972 3 623 2525 Fax +972 3 562 2555 ey.com

To

Shareholders of Clal Insurance Enterprises Holdings Ltd.

Re: Special report of the independent auditors on Separate Financial Information in accordance with Regulation 9C to the Securities Regulations (Periodic and Immediate Reports), 1970

Introduction

We have audited the Interim Separate Financial Information disclosed in accordance with Regulation 38D to the Securities Regulations (Periodic and Immediate Reports), 1970 of Clal Insurance Enterprises Holdings Ltd. (hereinafter – the "Company") as of March 31, 2025 and for the three-month period ended on that date. The Interim Separate Financial Information is the responsibility of the Company's Board of Directors and management. Our responsibility is to express a conclusion regarding the Separate Interim Financial Information for this interim period based on our review.

Scope of review

We performed our review pursuant to Review Standard (Israel) 2410 of the Institute of Certified Public Accountants in Israel, Review of Interim Financial Information Performed by the Independent Auditor of the Entity. A review of interim financial information consists of inquiries, mostly of persons responsible for financial and accounting issues, and of applying analytical and other review procedures. A review is substantially smaller in scope than an audit performed pursuant to generally accepted auditing standards in Israel and, as a result, does not enable us to obtain assurance that we would become aware of all significant matters that may be identified in an audit. Consequently, we are not expressing an audit opinion.

Conclusion

Based on our review and the review, nothing has come to our attention that causes us to believe that the abovementioned Interim Separate Financial Information does not comply, in all material respects, with the disclosure provisions of Chapter 38D of the Israel Securities Regulations (Periodic and Immediate Reports), 1970.

Tel Aviv, May 28, 2025

Interim Data on Financial Position

As of March 31 As of December 31
2025 2024 2024
In NIS million Unaudited
Assets
Investment in investees 9,526 8,336 9,121
Loans and balances of investees 1,012 703 1,010
Receivables and debit balances 1 1 1
Other financial investments:
Liquid debt assets 8 18 9
Shares 46 21 34
Other 64 35 100
Total other financial investments 118 75 142
Cash and cash equivalents 39 21 37
Total assets 10,697 9,136 10,312
Equity
Share capital 167 167 167
Share premium 2,426 2,394 2,423
Capital reserves 140 140 138
Retained earnings 6,420 4,903 6,014
Total equity 9,154 7,603 8,742
Liabilities
Payables and credit balances 18 14 46
Balances of investees 1 2 2
Financial liabilities 1,524 1,516 1,522
Total liabilities 1,542 1,533 1,569
Total equity and liabilities 10,697 9,136 10,312

The attached additional information is an integral part of the Company's Interim Separate Financial Information.

May 28, 2025

Approval date of the financial statements Haim Samet

Chairman of the Board of Directors Yoram Naveh CEO

Eran Cherninsky Executive Vice President Head of the Finance Division

Interim Profit and Loss Data

For the three-month
period ended March 31
For the year ended
December 31
2025 2024 2024
In NIS million Unaudited
Company's share in the profits (losses) of investees, net of tax 403 318 1,563
Net investment income (losses) and finance income
From investees 7 7 41
Other 20 11 28
Total revenue 430 336 1,632
General and administrative expenses 3 3 12
Finance expenses 20 20 80
Total expenses 23 23 91
Income (loss) before taxes on income 407 313 1,540
Income tax expense (tax benefit)
Income (loss) for the period 407 313 1,540

The attached additional information is an integral part of the Company's Interim Separate Financial Information.

Interim Comprehensive Income Data

For the three
For the
month period
year ended
ended March 31
December 31
2025 2024 2024
In NIS million Unaudited
Income (loss) for the period 407 313 1,540
Other comprehensive income:
Other comprehensive income items that, subsequent to initial recognition in
comprehensive income, were or will be carried to profit and loss:
Other comprehensive income (loss) in respect of investees which was transferred or will
be transferred to profit and loss, net of tax
2 1 (1)
Other comprehensive income (loss) for the period carried or to be carried to profit and
loss, before tax
2 1 (1)
Taxes (tax benefit) in respect of other components of comprehensive income (loss)
Other comprehensive income (loss) items that, subsequent to initial recognition in
comprehensive income, were or will be carried to profit and loss, net of tax
2 1 (1)
Items of other comprehensive income not transferred to profit and loss:
Other comprehensive income for investees not transferred to profit and loss, net of tax 1
Other comprehensive income for the period, not transferred to profit and loss, net of tax 1
Other comprehensive income (loss) for the period 2 1
Total comprehensive income (loss) for the period 409 314 1,540

The attached additional information is an integral part of the Company's Interim Separate Financial Information.

Interim Cash Flow Data

For the three-month
period ended March 31
For the year ended
December 31
2025 2024 2024
In NIS million Unaudited
Cash flows from operating activities
Income (loss) for the period 407 313 1,540
Adjustments:
Company's share in the profits (losses) of investees (403) (318) (1,563)
Dividend from investees 166
Interest accrued on deposits with banks (2)
Interest accrued in respect of the capital note for the investee 4 (30)
Accrued interest and deduction of issuance costs and discount for bonds 20 20 80
Loss (profit) from other financial investments (20) (10) (24)
Taxes on income
Total adjustments (403) (305) (1,373)
Changes in other items in the data on financial position, net:
Change in receivables and debit balances (1) (1)
Change in payables and credit balances (1)
Total changes in other items in the data on financial position, net (2) (1)
Cash received during the period for:
Net cash provided by operating activity for transactions with investees (1) (2) 7
Interest received 1 2
Income tax received (paid)
Net cash provided by operating activities 4 6 175
Cash flows provided by investing activities
Repayment of interest from the capital note to the investee 23
Investment in investees 2) (891) (891)
Investment in available-for-sale financial assets (2) (27) (97)
Proceeds from sale of available-for-sale financial assets 46 973 990
Net cash provided by (used for) investing activities 44 55 25
Cash flows provided by financing activities
Proceeds from issuance of share capital (less issuance expenses)
Interest paid on the bonds (46) (48) (72)
Dividend paid (100)
Net cash provided by (used for) financing activities (46) (48) (172)
Increase (decrease) in cash and cash equivalents 2 12 28
Cash and cash equivalents as of the beginning of the period 37 9 9
Cash and cash equivalents at the end of the period 39 21 37

Additional Information

1. General

The Interim Separate Financial Information is presented in accordance with Regulation 38D of the Securities Regulations (Periodic and Immediate Reports), 1970 and does not include all the information required under Regulation 9C and the Tenth Addendum to the Securities Regulation (Periodic and Immediate Reports), 1970, "Separate Financial Information of the Corporation". This separate interim financial information should be read in conjunction with the separate financial information as of the date and year ended December 31, 2023 and in conjunction with the condensed consolidated interim financial statements as of June 30, 2024 (hereinafter - the "Consolidated Interim Financial Statements").

2. Share-based payment

For details regarding the option plan published by the Company subsequent to the report date, see Note 13(b) to the Consolidated Interim Financial Statements.

3. Dividend distribution by the Company

Subsequent to the reporting date, the Company's Board approved a dividend distribution totaling approx. NIS 200 million, which constitutes approx. 64% of the dividends declared and/or distributed in the Company's subsidiaries as of the approval date of the Consolidated Interim Financial Statements. For further details, see Note 13(h) to the Consolidated Interim Financial Statements.

Clal Insurance Enterprises Holdings Ltd.

Quarterly Report on the Effectiveness of the Internal Control

over Financial Reporting and Disclosure

as of March 31, 2025

in accordance with Regulation 38C(a)

Quarterly Report on the Effectiveness of the Internal Control over Financial Reporting and Disclosure in accordance with Regulation 38C(a)

Management, under the supervision of the Board of Directors of Clal Insurance Enterprises Holdings Ltd. (hereinafter - the "Corporation") is responsible for establishing and maintaining adequate internal control over financial reporting and disclosure in the Corporation.

For this matter, the members of management are as follows:

    1. Yoram Naveh CEO of the Company and Clal Insurance;
    1. Eran Czerninski Head of the Finance Division (an officer in Clal Insurance and Clal Holdings);
    1. Dror Biran Legal Counsel (an officer in Clal Insurance and Clal Holdings);
    1. Tomer David Internal Auditor (an officer in Clal Insurance and Clal Holdings);
    1. Barak Benski Head of the Investments Division (an officer in Clal Insurance and Clal Holdings);
    1. Avi Ben Noon Chief Risk Officer (an officer in Clal Insurance and Clal Holdings);

Internal control over financial reporting and disclosure includes controls and procedures existing in the Corporation, which were planned or overseen by the CEO and the most senior financial officer or under their supervision, or by whoever fulfills these functions in practice, under the supervision of the Board of Directors of the Corporation, and were designed to provide reasonable assurance as to the reliability of the financial reporting and the preparation of the reports in accordance with the provisions of the law, and to ensure that information that the Corporation is required to disclose in the reports it publishes in accordance with the provisions of the law is collected, processed, summarized and reported on the date and in the format laid down in law.

Among other things, internal controls include controls and procedures planned to ensure that all information that the Corporation is required to disclose as aforesaid is collected and transferred to the Corporation's management, including the chief executive officer and the most senior financial officer, or the equivalent acting officers, in order to allow decision making on a timely basis with respect to the disclosure requirements.

Due to its inherent limitations, internal control over financial reporting and disclosure is not designed to provide absolute assurance that misstatements or omissions of information in the financial statements shall be prevented or detected.

Clal Insurance Company Ltd. (hereinafter - "Clal Insurance"), a subsidiary of the Corporation, is an institutional entity which is subject to the directives of the Commissioner of the Capital Market, Insurance and Savings in the Ministry of Finance regarding the assessment of the effectiveness of internal controls over financial reporting.

In relation to internal controls in the said subsidiary, the Corporation implements the following directives: The Institutional Entities Circular 2009-9-10 on "Management's Responsibility for Internal Control over Financial Reporting"; Institutional Entities Circular 2010-9-6 on "Management's Responsibility for Internal Control over Financial Reporting - Amendment" and Institutional Entities Circular 2010-9-7 on "Internal Control over Financial Reporting - Statements, Reports and Disclosures".

Max It Finance Ltd., a subsidiary of the Corporation, is a credit card company, which is subject to the directives of the Banking Supervision Department regarding the assessment of the effectiveness of internal control over financial reporting.

With respect to the internal control of the said subsidiary, the Corporation implements the following provisions: Proper Conduct of Banking Business Directive 309.

In the Annual Report on the Effectiveness of Internal Control over Financial Reporting and Disclosure attached to the periodic report for the period ended December 31, 2024 (hereinafter - the "Most Recent Annual Report Over Internal Control"), the Board of Directors and management assessed the internal control in the corporation; based on the effectiveness assessment made by management, with the supervision of the Board of Directors as detailed above, the Corporation's Board of Directors and management came to the conclusion that the internal control over financial reporting and disclosure in the corporation as of December 31, 2024 is effective.

As of the report date, the Board of Directors and management have not been informed of any event or matter that may alter the assessment of the effectiveness of internal control, as presented in the Most Recent Annual Report Over Internal Control.

As of the report date, based on the Most Recent Annual Report over Internal Control and based on information brought to the attention of management and the Board of Directors as stated above, the internal control is effective.

Certification by Officers

Certification by the CEO

I, Yoram Naveh, hereby declare that:

    1. I have reviewed quarterly report of Clal Insurance Enterprises Holdings Ltd. (hereinafter the "Corporation") for the first quarter of 2025 (hereinafter – the "Reports");
    1. To my knowledge, the Reports do not contain any misrepresentation of a material fact, or omit a representation of a material fact that is necessary in order for the representations included therein under the circumstances in which such representations were included - to be misleading as to the reporting period;
    1. To my knowledge, the financial statements and other financial information included in the Reports present fairly, in all material aspects, the Company's financial position, financial performance and cash flows of the Corporation as of the dates and for the periods covered by the Reports;
    1. I have disclosed to the independent auditor of the Corporation, the Board of Directors, and the Board of Directors' balance sheet committee, based on my most recent evaluation of the internal control over financial reporting and disclosure, the following:
    2. A. All significant deficiencies and material weaknesses in the establishment or implementation of the internal controls over financial reporting and disclosure that may adversely affect, in a reasonable manner, the Corporation's ability to collect, process, summate or report financial information in a manner that may give rise to doubt as to the reliability of financial reporting and preparation of the financial statements in accordance with the provisions of the law; and -
    3. B. Any fraud, whether material or not, involving the chief executive officer or anyone directly reporting thereto or involving other employees who have a significant role in the internal control over financial reporting and disclosure;
    1. I, alone or together with others in the Corporation, state that:
    2. A. I have established such controls and procedures, or ensured that such controls and procedures under my supervision be established and in place, designed to ensure that material information relating to the Corporation, including its consolidated companies as defined in the Securities Regulations (Annual Financial Statements), -2010, is brought to my attention by others in the Corporation and the consolidated companies, particularly during the Reports' preparation period; and -
    3. B. I have established controls and procedures or ensured that such controls and provisions under my supervision be established and in place, designed to ensure, in a reasonable manner, the reliability of financial reporting and preparation of financial statements in accordance with the provisions of the law, including in accordance with generally accepted accounting principles.
    4. C. No event or matter has been brought to my attention during the period between the periodic report date and the date of this Report which alters the conclusion of the Board of Directors and Management in respect of the effectiveness of the internal control over the Corporation's financial reporting and disclosure.

Nothing in the foregoing shall derogate from my responsibility or the responsibility of any other person, under any law.

Yoram Naveh CEO

May 28, 2025

Certification by Officers

Certification by the Most Senior Financial Officer

I, Eran Cherninsky, hereby declare that:

    1. I have reviewed the financial statements and other financial information included in the reports of Clal Insurance Enterprises Holdings Ltd. (hereinafter - the "Corporation") for the first quarter of 2025 (hereinafter - the "Reports");
    1. To my knowledge, the interim financial statements and other financial information included in the Interim Reports do not contain any misrepresentation of a material fact, nor omit a representation of a material fact that is necessary in order for the representations included therein - under the circumstances in which such representations were included - to be misleading as to the reporting period;
    1. To my knowledge, the Interim Financial Statements and other financial information included in the Interim Reports present fairly, in all material aspects, the Company's financial position, financial performance and cash flows of the Corporation as of the dates and for the periods covered by the Reports;
    1. I have disclosed to the independent auditor of the Corporation, the Board of Directors, and the Board of Directors' balance sheet committee, based on my most recent evaluation of the internal control over financial reporting and disclosure, the following:
    2. A. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting and disclosure insofar as it relates to the Interim Financial Statements and other financial information included in the Interim Reports, that could reasonably adversely affect the Corporation's ability to collect, process, summarize or report financial information so as to cast doubt on the reliability of financial reporting and the preparation of the financial statements in accordance with law; and -
    3. B. Any fraud, whether material or not, involving the chief executive officer or anyone directly reporting thereto or involving other employees who have a significant role in the internal control over financial reporting and disclosure.
    1. I, alone or together with others in the Corporation, state that
    2. A. I have established such controls and procedures, or ensured that such controls and procedures under my supervision be established and in place, designed to ensure that material information relating to the Corporation, including its consolidated companies as defined in the Securities Regulations (Annual Financial Statements), -2010, is brought to my attention by others in the Corporation and the consolidated companies, particularly during the Reports' preparation period; and -
    3. B. I have established controls and procedures, or ensured that such controls and provisions under my supervision be established and in place, designed to ensure, in a reasonable manner, the reliability of financial reporting and preparation of financial statements in accordance with the provisions of the law, including in accordance with generally accepted accounting principles;
    4. C. No event or matter has been brought to my attention during the period between the periodic report date and the date of this Report, relating to the Interim Financial Statements and to any other financial information included in the Interim Financial Statements, which may, in my opinion, change the conclusion of the Board of Directors and management regarding the effectiveness of internal controls over the corporation's financial reporting and disclosure.

Nothing in the foregoing shall derogate from my responsibility or the responsibility of any other person, under any law.

Eran Cherninsky Executive VP Head of the Finance Division

May 28, 2025

Statements regarding Controls and Procedures in respect of Disclosure in the Financial Statements of Clal Insurance Company Ltd.

Clal Insurance Company Ltd.

Certification

I, Yoram Naveh, hereby declare that:

    1. I have reviewed the quarterly report of Clal Insurance Company Ltd. (hereinafter the "Company") for the quarter ended March 31, 2025 (hereinafter - the "Report").
    1. To my knowledge, the Report does not contain any misrepresentation of a material fact, or omit a representation of a material fact, that is necessary in order for the representations included in it - under the circumstances in which such representations were included - to be misleading as to the reporting period.
    1. To my knowledge, the quarterly financial statements and other financial information included in the Report present fairly, in all material aspects, the Company's financial position, financial performance and changes in equity and cash flows as at the dates and for the periods covered by the report.
    1. I and others at the Company signing this certification are responsible for the establishment and implementation of controls and procedures regarding the Company's disclosure(1) and internal control over financial(1) reporting of the Company; and -
    2. A. We have established such controls and procedures, or caused such controls and procedures to be established under our oversight, with the aim of ensuring that material information about the Company and its consolidated companies is brought to our attention by others in the Company and these companies, especially during the preparation of the Report;
    3. B. We have established such internal controls over the financial reporting or have overseen the establishment of such controls over financial reporting, with the aim of providing reasonable assurance as to the reliability of the financial reporting and that the financial statements have been prepared in accordance with the International Financial Reporting Standards (IFRS) and the directives of the Commissioner of the Capital Market, Insurance and Savings;
    4. C. We have evaluated the effectiveness of the Company's disclosure controls and procedures and presented in the Report our conclusions regarding the effectiveness of the disclosure controls and procedures as of the end of the reporting period according to our evaluation; and -
    5. D. The Report discloses any change in the Company's internal control over financial reporting which occurred during the quarter and has materially affected, or is reasonably expected to affect, the Company's internal control over financial reporting. and -
    1. I and others at the Company signing this certification have disclosed to the joint independent auditors, the Board of Directors, and the Board of Directors' balance sheet committee, based on our most recent evaluation of the internal control over financial reporting, the following:
    2. A. All significant deficiencies and material weaknesses in the establishment or implementation of the internal controls over financial reporting that may harm the Company's ability to record, process, summarize and report financial information; and -
    3. B. Any fraud, whether or not material, involving management or other employees who have a significant role in the Company's internal control over financial reporting.

Nothing in the foregoing shall derogate from my responsibility or the responsibility of any other person, under any law.

Yoram Naveh CEO

May 28, 2025

(1) As defined in the provisions of the Institutional Entities Circular titled "Internal Controls over Financial Reporting - Statements, Reports and Disclosures".

Clal Insurance Company Ltd.

Certification

I, Eran Cherninsky, hereby declare that:

    1. I have reviewed the quarterly report of Clal Insurance Company Ltd. (hereinafter the "Company") for the quarter ended March 31, 2025 (hereinafter - the "Report").
    1. To my knowledge, the Report does not contain any misrepresentation of a material fact, or omit a representation of a material fact, that is necessary in order for the representations included in it - under the circumstances in which such representations were included - to be misleading as to the reporting period.
    1. To my knowledge, the financial statements and other financial information included in the Report present fairly, in all material aspects, the Company's financial position, financial performance and changes in equity and cash flows as of the dates and for the periods covered by the report.
    1. I and others at the Company signing this certification are responsible for the establishment and implementation of controls and procedures regarding the Company's disclosure(1) and internal control over financial(1) reporting of the Company; and -
    2. A. We have established such controls and procedures, or caused such controls and procedures to be established under our oversight, with the aim of ensuring that material information about the Company and its consolidated companies is brought to our attention by others in the Company and these companies, especially during the preparation of the Report;
    3. B. We have established such internal controls over the financial reporting or have overseen the establishment of such controls over financial reporting, with the aim of providing reasonable assurance as to the reliability of the financial reporting and that the financial statements have been prepared in accordance with the International Financial Reporting Standards (IFRS) and the directives of the Commissioner of the Capital Market, Insurance and Savings;
    4. C. We have evaluated the effectiveness of the Company's disclosure controls and procedures and presented in the Report our conclusions regarding the effectiveness of the disclosure controls and procedures as of the end of the reporting period according to our evaluation; and -
    5. D. The Report discloses any change in the Company's internal control over financial reporting which occurred during the quarter and has materially affected, or is reasonably expected to affect, the Company's internal control over financial reporting. and -
    1. I and others at the Company signing this certification have disclosed to the joint independent auditors, the Board of Directors, and the Board of Directors' balance sheet committee, based on our most recent evaluation of the internal control over financial reporting, the following:
    2. A. All significant deficiencies and material weaknesses in the establishment or implementation of the internal controls over financial reporting that may harm the Company's ability to record, process, summarize and report financial information; and -
    3. B. Any fraud, whether or not material, involving management or other employees who have a significant role in the Company's internal control over financial reporting.

Nothing in the foregoing shall derogate from my responsibility or the responsibility of any other person, under any law.

Eran Cherninsky Deputy CEO Head of the Finance Division

May 28, 2025

(1) As defined in the provisions of the Institutional Entities Circular titled "Internal Controls over Financial Reporting - Statements, Reports and Disclosures".

Max It Finance Ltd.

Certification

I, Sagit Dotan, declare that:

    1. I have reviewed the quarterly report of Max It Finance Ltd. (hereinafter the "Company") for the quarter ended March 31, 2025 (hereinafter - the "Report").
    1. To my knowledge, the Report does not contain any misrepresentation of a material fact, or omit a representation of a material fact, that is necessary in order for the representations included in it - under the circumstances in which such representations were included - to be misleading as to the reporting period.
    1. To my knowledge, the financial statements and other financial information included in the report fairly represent, in all material aspects, the Company's financial position, financial performance, changes in equity and cash flows as at the dates and for the periods presented in the Report.
    1. I and others at the Company signing this certification are responsible for the establishment and implementation of controls and procedures regarding the Company's disclosure(1) and internal control over financial(1) reporting of the Company, and:
    2. A. We have established such controls and procedures, or caused such controls and procedures to be established under our oversight, with the aim of ensuring that material information about the Company and its consolidated corporations is brought to our attention by others in the Company and these corporations, especially during the preparation of the Report;
    3. B. We have established such internal control over financial reporting or have caused such internal control to be established under our oversight, with the aim of providing reasonable assurance as to the reliability of the financial reporting and that the financial statements for external purposes have been prepared in accordance with the generally accepted accounting principles and the directives and guidance of the Banking Supervision Department;
    4. C. We have evaluated the effectiveness of the Company's disclosure controls and procedures and presented in the Report our conclusions regarding the effectiveness of the disclosure controls and procedures as of the end of the reporting period according to our evaluation, and
    5. D. The Report discloses any change in the Company's internal control over financial reporting which occurred during the quarter and has materially affected, or is reasonably expected to affect, the Company's internal control over financial reporting; and
    1. I and others at the Company signing this certification have disclosed to the joint independent auditors, the Board of Directors, and the Board of Directors' audit committee, based on our most recent evaluation of the internal control over financial reporting, the following:
    2. A. All significant deficiencies and material weaknesses in the establishment or implementation of the internal controls over financial reporting that may harm the Company's ability to record, process, summarize and report financial information; and -
    3. B. Any fraud, whether or not material, involving management or other employees who have a significant role in the Company's internal control over financial reporting.

Nothing in the foregoing shall derogate from my responsibility or the responsibility of any other person, under any law.

Sagit Dotan CEO

May 28, 2025

(1) As defined in the Reporting to the Public Directives regarding the Report of the Board of Directors and Management.

Max It Finance Ltd.

Certification

I, Sharon Gur, hereby declare that:

    1. I have reviewed the quarterly report of Max It Finance Ltd. (hereinafter the "Company") for the quarter ended March 31, 2025 (hereinafter - the "Report").
    1. To my knowledge, the Report does not contain any misrepresentation of a material fact, or omit a representation of a material fact, that is necessary in order for the representations included in it - under the circumstances in which such representations were included - to be misleading as to the reporting period.
    1. To my knowledge, the financial statements and other financial information included in the report fairly represent, in all material aspects, the Company's financial position, financial performance, changes in equity and cash flows as at the dates and for the periods presented in the Report.
    1. I and others at the Company signing this certification are responsible for the establishment and implementation of controls and procedures regarding the Company's disclosure(1) and internal control over financial(1) reporting of the Company, and:
    2. A. We have established such controls and procedures, or caused such controls and procedures to be established under our oversight, with the aim of ensuring that material information about the Company and its consolidated corporations is brought to our attention by others in the Company and these corporations, especially during the preparation of the Report;
    3. B. We have established such internal control over financial reporting or have caused such internal control to be established under our oversight, with the aim of providing reasonable assurance as to the reliability of the financial reporting and that the financial statements for external purposes have been prepared in accordance with the generally accepted accounting principles and the directives and guidance of the Banking Supervision Department;
    4. C. We have evaluated the effectiveness of the Company's disclosure controls and procedures and presented in the Report our conclusions regarding the effectiveness of the disclosure controls and procedures as of the end of the reporting period according to our evaluation, and
    5. D. The Report discloses any change in the Company's internal control over financial reporting which occurred during the quarter and has materially affected, or is reasonably expected to affect, the Company's internal control over financial reporting; and
    1. I and others at the Company signing this certification have disclosed to the joint independent auditors, the Board of Directors, and the Board of Directors' audit committee, based on our most recent evaluation of the internal control over financial reporting, the following:
    2. A. All significant deficiencies and material weaknesses in the establishment or implementation of the internal controls over financial reporting that may harm the Company's ability to record, process, summarize and report financial information; and -
    3. B. Any fraud, whether or not material, involving management or other employees who have a significant role in the Company's internal control over financial reporting.

Nothing in the foregoing shall derogate from my responsibility or the responsibility of any other person, under any law.

Sharon Gur CFO, Chief Accounting Officer

May 28, 2025

(1) As defined in the Reporting to the Public Directives regarding the Report of the Board of Directors and Management.

Economic Solvency Ratio Report of Clal Insurance Company Ltd.

as of December 31, 2024

Economic Solvency Ratio Report of Clal Insurance Company Ltd. As of December 31, 2024

Table of Contents

Special Report of the Independent Auditors 5-2
1. Overview and Disclosure Requirements 5-4
Economic Solvency Regime
1.1.
5-4
Disclosure and Reporting Provisions in connection with Economic Solvency Ratio Report
1.2.
5-5
Provisions during the Transitional Period
1.3.
5-5
Definitions
1.4.
5-6
Calculation Methodology
1.5.
5-7
Comments and clarifications
1.6.
5-9
2. Economic solvency ratio and minimum capital requirement (MCR) 5-11
Solvency ratio
2.1.
5-11
Minimum capital requirement
2.2.
5-12
3. Economic balance sheet 5-13
Information about economic balance sheet
3.1.
5-14
Composition of liabilities in respect to insurance contracts and investment contracts
3.2.
5-18
4. Shareholders' equity in respect of SCR 5-20
4.1. Composition of eligible capital 5-21
5. Solvency capital requirement (SCR) 5-22
6. Minimum capital requirement (MCR) 5-23
6.1. Minimum capital requirement (MCR) 5-23
6.2. Shareholders' equity for MCR 5-23
7. Effect of the application of the directives for the Transitional Period 5-24
8. Report of Movements in Capital Surplus 5-25
9. Sensitivity tests 5-27
10. Restrictions on dividend distribution 5-28
10.1. Dividend 5-28
10.2. Capital management and dividend distribution policies 5-28
10.3. Solvency ratio without applying the Provisions for the Transitional Period 5-29

Somekh Chaikin Millennium Tower KPMG 17 Haarbaa Street, POB 609 Tel Aviv 6100601 +972-3-684-8000

Kost Forer Gabbay & Kasierer 144 Menachem Begin St., Tel Aviv, 6492102 Tel. +972 3 623 2525 Fax +972 3 562 2555 ey.com

To:

Board of Directors of Clal Insurance Company Ltd.

Dear Sir/Madam,

Re: Examination of the Application of Certain Instructions of the Commissioner of the Capital Market, Insurance and Savings regarding the Solvency II-Based Economic Solvency Requirement of Clal Insurance Company Ltd. (hereinafter - the "Company") as of December 31, 2024

We examined the capital required to maintain the solvency capital requirement (hereinafter - "SCR") and the economic capital of Clal Insurance Company Ltd. as of December 31, 2024 (hereinafter - the "Information"), included in the Company's Economic Solvency Ratio Report attached hereby (hereinafter - the "Report").

The Board of Directors and management bear the responsibility for the preparation and presentation of the Information drawn up in accordance with the directives of the Commissioner of the Capital Market, Insurance and Savings (hereinafter - the "Commissioner") regarding Solvency II-based economic SCR of an insurance company as included the Commissioner's Circular No. 2020-1-15 dated October 14, 2020, and in accordance with the Commissioner's Directives regarding principles for calculation of Deduction during the Transitional Period in a Solvency II-based Economic Solvency Regime of October 15, 2020 (hereinafter - the "Directives").

The calculations, forecasts and assumptions on which the preparation of the Information was based fall under the responsibility of the Board of Directors and management.

We conducted our examination in accordance with International Standard on Assurance Engagements No. 3400 - The Examination of Prospective Financial Information, and in accordance with the Commissioner's Directives, as included in Insurance Circular 2017-1-20 of December 3 2017, which provides guidance as to audit of Economic Solvency Ratio Report.

We did not examine the appropriateness of the Deduction during the Transitional Period as of December 31, 2024, as presented in Section 1.5.3 to the Report, except for verifying that the Deduction Amount does not exceed the expected discounted amount of the risk margin and the capital required for solvency in respect of life and health insurance risks arising from existing businesses during the Transitional Period in accordance with the pattern of future development of the required capital, which affects both the calculation of the expected capital release and the release of the expected risk margin as detailed in the provisions on calculation of risk margin.

Except for the abovementioned in connection with the appropriateness of the Deduction Amount during the Transitional Period, based on the examination of the evidence supporting the calculations, the forecasts and the assumptions, as referred to below, which were used by the Company's Board of Directors and management in the preparation of the information nothing came to our attention which caused us to believe that the forecasts and assumptions, as a whole, do not constitute a reasonable basis for the information in accordance with the Directives. Furthermore, in our opinion, the information, including the method employed to determine the assumptions and forecasts, was prepared and presented in all material respects in accordance with the Directives.

It should be emphasized that the projections and assumptions are based mainly on past experience, as arising from actuarial studies conducted from time to time. In view of the reforms in the capital market, insurance and savings, and the changes in the economic environment, past data do not necessarily reflect future results. The information is sometimes based on assumptions regarding future events, steps taken by management, and the pattern of the future development of the risk margin, that will not necessarily materialize or will materialize in a manner different than the assumptions used in the information. Furthermore, actual results may materially vary from the information, since the combined scenarios of events may materialize in a manner that is materially different than the assumptions made in the information.

We draw attention to Section 1.6 - comments and clarifications regarding the solvency ratio, the uncertainty derived from regulatory changes and exposure to contingent liabilities, the effect of which on the solvency ratio cannot be estimated.

Respectfully,

Tel Aviv May 28, 2025

Somekh Chaikin Certified Public Accountants Kost Forer Gabbay & Kasierer Certified Public Accountants Joint Independent Auditors

1. Overview and disclosure requirements

1.1 Solvency II-based Economic Solvency Regime

The information provided below was calculated in accordance with the provisions of Circular 2020-1-15 of the Commissioner of the Capital Market, Insurance and Savings (hereinafter - the "Commissioner") - "Amendment to the Consolidated Circular concerning Implementation of a Solvency II-Based Economic Solvency Regime for Insurance Companies" (hereinafter - the "Provisions of the Economic Solvency Regime"). The information was prepared and presented in accordance with the provisions of Chapter 1, Part 4, Section 5 in the Consolidated Circular, as updated in Circular 8-1-2022 (hereinafter - the "Disclosure Provisions"). The Solvency Circular sets a standard model for calculating existing shareholders' equity and the solvency capital requirement, aiming to bring insurance companies to a situation where they have the capacity to absorb losses arising from the materialization of unexpected risks to which they are exposed. The solvency ratio is the ratio between an insurance company's existing shareholder's equity and its regulatory solvency capital requirement.

The existing shareholders' equity for economic solvency regime purposes will be composed of Tier 1 capital and Tier 2 capital. Tier 1 Capital includes shareholders' equity calculated through assessing the value of an insurance company's assets and liabilities in accordance with the circular's provisions. Additional Tier 1 capital and Tier 2 capital include equity instruments with loss absorption mechanisms, including Subordinated Tier 2 capital, Hybrid Tier 2 capital and Tier 3 capital, which were issued prior to the circular's effective date. The circular includes restrictions on the composition of shareholders' equity for SCR purposes (see below), such that the rate of components included in Tier 2 Capital shall not exceed 40% of the SCR (will not exceed 50% during the Transitional Period, as described below).

The existing eligible capital should be compared to the capital requirement when there are two levels of capital requirements:

  • The capital requirement to maintain an insurance company's solvency (hereinafter "SCR"). The SCR is risksensitive, and is based on a forward-looking calculation of the effect of the various scenarios' materialization, while taking into account the correlation of the various risk factors, based on the guidance of the Solvency Circular.
  • Minimum capital requirement (hereinafter "MCR" or "Minimum Capital Requirement"). In accordance with the Provisions of the Economic Solvency Regime, the minimum capital requirement shall be equal to the highest of the amount of the minimum Tier 1 capital requirement from an insurance company under the Capital Regulations and an amount derived from insurance reserves and premiums (as defined in the Provisions of the Economic Solvency Regime), with a floor of 25% and a cap of 45% of the SCR.

The existing capital and the capital requirement are calculated using data and models for calculating the economic solvency ratio, which are based, among other things, on forecasts and assumptions that rely mainly on past experience. The calculations performed as part of the economic capital calculation and the capital requirements are highly complex.

With respect to the calculation of the solvency ratio as of December 31, 2024, an audit was carried out by the independent auditor in accordance with the Commissioner's Directives.

The audit held in accordance International Standard on Assurance Engagement (ISAE) 3400 – "The Examination of Prospective Financial Information."

Forward-looking information

The data included in this Economic Solvency Ratio Report, including the eligible shareholders' equity and solvency capital requirement are based, among other things, on forecasts, assessments, and estimates of future events, the materialization of which is uncertain and is not under the Company's control, and which should be considered as "forward-looking information" as the term is defined in Section 32A to the Securities Law, 1968. Actual results may differ from the results reflected in this Economic Solvency Ratio Report, if such forecasts, assessments and estimates, either in whole or in part, fail to materialize or materialize in a manner different than anticipated, including, among other things, with respect to actuarial assumptions (including the rate of release of the risk margin, mortality rates, morbidity rates, recovery rates, cancellations, expenses, uptake of pension benefits, and underwriting income rate), assumptions regarding future management actions, assumptions regarding the development pattern of the capital requirements and risk margin, risk-free interest rates, capital market returns, future revenue, and damage in catastrophe scenarios.

1.2 Disclosure and Reporting Provisions in connection with Economic Solvency Ratio Report

The Disclosure Circular stipulates, among other things, that the Economic Solvency Ratio Report as of December 31 and June 30 will be included in the first periodic report published after the calculation date, and posted on the Company's website on those dates. The Economic Solvency Ratio Report as of December 31 of each year shall be audited by the Company's independent auditor of the Company as from the report as of December 31, 2018. In addition, the circular includes provisions regarding the structure of the Economic Solvency Ratio Report, its approval by the relevant organs in the Company, the requirement that it will be audited by the Company's independent auditor, and the disclosure requirements in respect thereof.

1.3 Provisions during the Transitional Period

The Provisions of the Economic Solvency Regime include, among other things, transitional provisions for the Transitional Period, where under one of the following alternatives may be selected:

    1. Gradual transition to the capital requirement until 2024 (hereinafter the "Transitional Period"), such that the capital requirement shall increase gradually by 5% per year, starting with 60% of the SCR in 2017 up to the full SCR amount in 2024.
    1. Increasing the eligible capital by deducting from the insurance reserves an amount as detailed Section 3.3.2 below. The deduction will decrease gradually until 2032 (hereinafter - the "Deduction during the Transitional Period"). Furthermore, the Deduction Amount may be revised during the Transitional Period due to other changes in accordance with the provisions pertaining to the actions taken by the insurance company in the Transitional Period, as set in a letter of October 15, 2020 regarding Principles for the Calculation of Deduction During the Transitional Period in A Solvency-II Based Economic Solvency Regime" (hereinafter - the "Letter of Principles").

The Company opted for the second alternative after receiving the Commissioner's approval, as required.

1.3.1 Revising the Deduction Amount in subsequent periods

In accordance with the principles for the calculation of Deduction during the Transitional Period in an economic solvency regime based on Solvency II, and the provisions for the application of an economic solvency regime, the Deduction Amount will be recalculated every two years, or at least, if there is a material change, the risk profile or the business structure of the insurance company, and in accordance with the Commissioner's requirements, if he believed that circumstances changed since then. The Company has recalculated the Deduction Amount as of December 31, 2024, and obtained the Commissioner's approval for the recalculation and for a deduction equal to NIS 3,353 million before the Deduction – see Section 1.5.3 below.

1.4 Definitions
The Company - Clal Insurance Company Ltd.
The Commissioner - Commissioner of the Capital Market, Insurance and Savings Authority.
Provisions of the Economic
Solvency Regime -
Insurance Circular 2020-1-15 "Amendment to the Consolidated Circular
concerning Implementation of a Solvency II-Based Economic Solvency
Regime for Insurance Companies" and related guidance by the Commissioner
regarding the implementation of economic solvency regime.
Eligible shareholders'
equity/ economic capital -
Total Tier 1 capital and Tier 2 capital of an insurance company, after
deductions and amortization in accordance with the Provisions of the
Economic Solvency Regime.
Basic Tier 1 capital - Excess of assets over liabilities, estimated according to the provisions
regarding economic balance sheet, comprising the following components:
Issued and paid up ordinary share capital, premium paid upon the issuance of
shares, retained earnings, capital reserves net of debit capital reserves, and
the change in excess assets over liabilities arising from differences in the
methods employed to measure the assets and liabilities according to the
Directives (reconciliation reserve), net of: Unrecognized assets, buyback of
ordinary shares, and dividend declared subsequent to the report date.
Additional Tier 1 capital - The total of all of the above, when their value is measured according to the
Provisions of the Economic Solvency Regime - perpetual capital note, non
cumulative preferred shares, Additional Tier 1 capital instrument, restricted
Tier 1 capital instrument.
Tier 2 capital - Tier 2 capital instruments, Subordinated Tier 2 capital, Hybrid Tier 2, and
Hybrid Tier 3 capital instruments - valued in accordance with the Provisions of
the Economic Solvency Regime.
Solvency capital
requirement (SCR) -
The capital requirement from an insurance company to maintain its solvency,
calculated in accordance with the Provisions of the Economic Solvency
Regime.
Basic solvency capital
requirement (BSCR) -
The capital requirement from an insurance company to maintain its solvency,
calculated in accordance with the Provisions of the Provisions of the Economic
Solvency
Regime
Directives,
without
taking
into
account
the
capital
requirement due to operational risk, loss absorption adjustment due to
deferred tax and capital requirement due to management companies.
Solvency ratio - The ratio between the eligible shareholders' equity and the solvency capital
requirement.
Best estimate - Expected future cash flows from insurance contracts and insurance contracts
throughout their term, without conservatism margins and discounted by an
adjusted risk-free interest.
Risk margin - An amount added to the best estimate amount that reflects the total cost of
capital that is expected to be required from another insurance company or
reinsurer in order to assume the Company's insurance liabilities, calculated
according to the Provisions of the Economic Solvency Regime.
Deduction during the
Transitional Period
The amount deducted from insurance reserves during the Transitional Period,
calculated in accordance with the provisions of Section 4(c) to the Provisions
of the Economic Solvency Regime. The Deduction will decrease gradually until
2032.
Non-eligible asset - An asset held against liabilities that are not yield-dependent contrary to the
Investment Rules Regulations, or contrary to the Commissioner's Directives,
net of the tax reserve created in respect thereof.
Minimum capital
requirement (MCR) -
Minimum Capital Requirement - the minimum capital requirement from an
insurance company, calculated in accordance with the Provisions of the
Economic Solvency Regime
Expected profits in future
premiums (EPIFP) -
Expected Profits in Future Premiums - the expected profit in future premiums
(retention) included in the insurance liabilities, in respect of premiums that have
not yet been received through the report date.
UFR - Ultimate Forward Rate - the latest forward interest rate derived from the
expected long-term real interest rate and the long-term inflation expectations
to which the adjusted interest rate curve converges, in accordance with the
Provisions of the Economic Solvency Regime.
Volatility adjustment (VA) - Volatility adjustment is an anti-cyclical component reflecting the margin implicit
in a representative debt assets portfolio of insurance companies and added to
the adjusted interest rate curve in accordance with Provisions of the Economic
Solvency Regime.
SLT long term health
insurance -
Health insurance that is conducted similarly to life insurance.
Short-term health
insurance (non-similar to
life techniques - NSLT) -
Health insurance that is conducted similarly to P&C insurance.
Effect of diversification of The effect of diversification is the difference between a simple sum of the risk
risk-weighted components
-
weighted components and a sum that takes into account the partial correlation
between them, the effect of diversification is the difference between a simple
sum of the risk-weighted components and a sum that takes into account the
partial correlation between them. The greater the diversification among
operating segments in the portfolio and risk-weighted components, the greater
the effect of diversification on the reduction of the overall risk.
The Authority - The Capital Market, Insurance and Savings Authority.
Investment Rules
Regulations -
Supervision of Financial Services Regulations (Provident Funds) (Investment
Rules Applicable to Institutional Entities), 2012.

1.5 Calculation methodology

1.5.1 General

The Provisions of the Economic Solvency Regime set guidance regarding an economic calculation of the eligible shareholders' equity and the solvency capital requirement. Set forth below are the key points of the provisions and the changes therein:

1.5.2 Economic balance sheet

In accordance with the Provisions of the Economic Solvency Regime, in general, the economic balance sheet line items are measured according to economic value, and specifically, the insurance liabilities are calculated based on the best estimate of all expected future cash flows from existing businesses, without conservatism margins. This is plus a risk margin, that reflects the total cost of capital that is expected to be required from another insurance company or reinsurer in order to assume the Company's insurance liabilities in the economic balance sheet. According to the provisions, the risk margin is calculated using the cost of capital method, at a rate of 6% per year of the expected capital requirement in respect of insurance risks over the life of the existing businesses, as follows:

The economic balance sheet is prepared based on the Company's separate financial statements plus investees, whose sole occupation is holding rights in real estate properties, plus subsidiary insurance companies, whose data are consolidated with those of the insurance company, and - according to the guidance - does not include the economic value of the provident funds activity and pension funds activity under the insurance company. The economic balance sheet attributes zero value to deferred acquisition costs and intangible assets (excluding the investment in "Insurtech," as defined in the Solvency Circular, according to the approval that the Company has received from the Commissioner in that respect).

1.5.3 Increasing economic capital according to the transitional provisions

As aforesaid, the Company opted for the current alternative provided by the Transitional Provisions, whereby the economic capital may be increased by gradually deducting from the insurance reserves due to the Deduction Amount, will be deducted gradually, until 2032 (hereinafter - the "Deduction during the Transitional Period" or the "Deduction during the Transitional Period"). Pursuant to the Letter of Principles, the Deduction during the Transitional Period shall be calculated by dividing insurance policies

issued through December 31, 2016 into homogeneous risk groups. The aforesaid deduction shall be calculated as the difference between insurance reserves (retention) as per the economic balance sheet including the risk margin attributed thereto (net of adjusting the fair value of designated bonds) and the insurance reserves (retention) as per the Financial Statements. This difference shall be deducted on a linear basis until December 31, 2032.

The Deduction during the Transitional Period shall be recalculated in subsequent periods in the following instances:

  • A. Every two years, after obtaining the Commissioner's approval.
  • B. If a material change occurred in the risk profile or the business structure of the insurance company.

C. At the request of the Commissioner, if he/she believed that circumstances have changed since approval was given.

Furthermore, the Deduction Value During the Transitional Period shall be proportionate to the expected increase in the solvency ratio calculated excluding expedients during the Transitional Period - see Section 3.2.2 below.

Calculation of the Deduction during the Transitional Period in the economic solvency regime under IFRS 17

On April 10, 2025, the Commissioner issued guidance regarding the calculation of the Deduction Amount after the application of IFRS 17 (starting from the Solvency Ratio Report as of June 30, 2025). In accordance with the guidance, the ratio between the calculated Deduction Amount as of December 31, 2024 and the amount of BE and RM components less the addition of the value of Hetz bonds (for a guaranteed return portfolio) should be calculated for each homogeneous risk group (hereinafter - the "Deduction Rates").

After the application of IFRS 17, the Deduction Amount will be determined by multiplying the Deduction Rates calculated as of December 31, 2024 for each homogeneous risk group, by the amount of the BE and RM components less the addition of the value of Hetz bonds (for a guaranteed return portfolio) as of the calculation date.

The maximum deduction for each reporting period will be equal to the Deduction Amount of all homogeneous risk groups, amortized, on a straight line basis, between December 31, 2019 and the end of 2032.

1.5.4 Solvency capital requirement (SCR)

The calculation of the solvency capital requirement is based on an assessment of the economic shareholders' equity's exposure to the risk-weighted components set in the Provisions of the Economic Solvency Regime: life insurance risks, health insurance risks, property and casualty insurance risks, market risks and counter-party default risks. These risk-weighted components include sub-risk-weighted components with respect to specific risks to which the insurance company is exposed. The exposure assessment of the economic shareholders' equity to each sub-risk-weighted component is carried out based on a defined scenario set out in the Provisions of the Economic Solvency Regime. The determination of the solvency capital requirement is based on the sum of the capital requirements in respect of the riskweighted components and risk-weighted sub-components, as stated above, in accordance with the partial correlations assigned to them. The calculation of the solvency capital requirements also includes calculation of the capital requirement for operational risk and operational risk-weighted capital requirements in respect of management companies, net of the loss absorption adjustment due to deferred tax, as detailed by the Provisions of the Economic Solvency Regime.

The capital requirements in respect of each of the risks are calculated in accordance with the Company's exposure to that risk, taking into account the parameters set in the Directives. The capital requirement represents, in accordance with the Directives, the shareholders' equity that will allow the insurance company to absorb unexpected losses in the forthcoming year and meet its obligations to policyholders and beneficiaries on time, with a 99.5% certainty level.

The loss absorption adjustment with respect to deferred tax assets beyond the balance of the deferred tax reserve as per the economic balance sheet is limited to 5% of the basic solvency capital requirement (BSCR), provided that the following conditions are met:

• The insurance company is able to demonstrate to the Commissioner that it is probable that it will have future taxable income against which the tax assets may be utilized.

• Future income will arise only from property and casualty insurance or from Not Similar to Life Techniques (NSLT) health insurance.

It should be emphasized that the results of the models used in the calculation of the eligible shareholders' equity and the solvency capital requirement are highly sensitive to the forecasts and assumptions included therein, as well as to the manner by which the Provisions of the Economic Solvency Regime are implemented. The economic solvency ratio is highly sensitive to market variables and other variables, and accordingly may be volatile.

1.5.4.1Disclosure provisions

In accordance with the updated instructions of the consolidated circular on "public reporting" – the disclosure includes the results of the following sensitivity tests:

A 50 basis points decrease in the interest rate curve; a 25% decrease in the value of equity assets; a 5% increase in morbidity rates; a 5% decrease in mortality rates; and a 10% increase in cancellation rates. In addition, the report includes a breakdown of the movements in the capital surplus.

1.6. Comments and clarifications

1.6.1 General

The Economic Solvency Ratio Report includes, among other things, forecasts based on assumptions and parameters based on past experience, as they arise from actuarial studies conducted from time to time, and on Company's assessments regarding the future, to the extent that it has relevant and concrete information which can be relied upon. The information and studies are similar to those used as the basis for the Company's annual 2024 report. Any information or studies obtained subsequent to the publication date of the Company's Annual Report for 2024 were not taken into account.

This Solvency Ratio Report was prepared based on the conditions and the best estimate as they were known to the Company as of December 31, 2024.

It should also be emphasized that, among other things, in view of the reforms in the capital, insurance and savings market and the changes in the business and economic environment, past data are not necessarily indicative of future results, and the Company is unable to reliably assess these effects. The calculation is sometimes based on assumptions regarding future events and steps taken by management, that will not necessarily materialize or will materialize in a manner different than the assumptions used in the calculation. Furthermore, actual results may materially vary from the calculation, since the combined scenarios of events may materialize in a manner that is materially different than the assumptions of the model.

The model, in its present form, is highly sensitive to changes in market variables and other variables, and specifically changes in the interest rate curve; therefore, the solvency ratio reflected therefrom may be very volatile.

1.6.2 Future effects of legislation and regulatory measures known as of the report's publication date and exposure to contingent liabilities

  • 1.6.2.1. The insurance sector has been subject to frequent changes in relevant legislation and frequent regulatory guidance. Legislation and regulatory measures affect the Company's profitability and its cash flows and consequently - its economic solvency ratio.
  • 1.6.2.2. The calculation of the solvency ratio does not reflect all potential effects of the aforesaid legislation and regulatory measures and of other developments that are not yet reflected in practice in the data; this is since to date the Company is unable to assess their entire effect on its business results and solvency ratio.
  • 1.6.2.3. For details about key regulatory changes, the future effect of which is highly uncertain, see, among other things, Sections: 2.5.2, 2.5.3, 2.5.4, 2.5.5, 2.5.6, 6.2, 7.1.1, 8.1.2.1, 8.1.2.2, 8.2 in the Company's Report on the Corporation's Business as of December 31, 2024, and in Section 4 to the Company's Report of the Board of Directors as of March 31, 2025.
  • 1.6.2.4. In accordance with the Provisions of the Economic Solvency Regime, the value of contingent liabilities in the economic balance sheet is determined based on their value in the accounting balance sheet in accordance with the provisions of IAS 37; this measurement does not reflect their economic value. For information regarding the exposure to contingent liabilities and its measurement, see Note 38 to the Company's Consolidated Financial Statements for 2024 and Note 9 to the Consolidated Interim Financial

Statements as of March 31, 2025, and immediate reports published as from that date. The settlement or extinguishment of these contingent liabilities may involve amounts, which are materially higher than their amounts as per the economic balance sheet. It is impossible to assess the effect of the uncertainty arising from the exposure to contingent liabilities described.

  • 1.6.2.5. On July 12, 2023, an Amendment to the Income Tax Regulations (Rules for Approval and Management of Provident Funds), 1964 was published, which prescribes that the employer and employee contributions into an annuity provident fund, which is an insurance fund, will be capped to that portion of the wage that exceeds double the average wage in Israel (hereinafter - the "Monthly Contribution Cap"), provided that the portion up to the Monthly Contribution Cap will be deposited with an annuity provident fund which is not an insurance fund. Furthermore, on July 12, 2023, an amendment to the Supervision of Financial Services Regulations (Provident Funds) (Transfer of Funds between Provident Funds), 2008 was published, which limits the transfer of funds from a provident fund, which is not an insurance fund, to an insurance fund, such that the balance of accrued funds which were not transferred shall be equal to the product of the Monthly Contribution Cap multiplied by the number of months that have elapsed since the first contribution was made to the provident fund. The effective date of the above regulations is September 1, 2023. As of this date, the effect of the amendment has led to higher-than-expected increase in transfers in executive policies and a decrease in the Company's solvency ratio.
  • 1.6.2.6. In June 2023, the Economic Plan Law (Legislative Amendments for Implementing Economic Policies for the Budget Years 2023 and 2024), Chapter S (Health) (hereinafter - the "Economic Arrangements Law") was published, which amends The Financial Services Supervision Law, and sets a requirement whereby an insurer will pay the health maintenance organization for a surgical procedure executed and financed through a SHABAN plan when the conditions prescribed by the Law are met. Furthermore, transitional provisions were set that will require the insurer to transfer policyholders from an individual "From the First Shekel" surgical procedure policy taken out as from February 2016, who also have a SHABAN plan in place, to a "Supplementary SHABAN" surgical procedures policy, while ensuring continuous insurance coverage on June 1, 2024. In addition, it was determined that policyholders will be allowed to inform the insurer - within a year of the transfer date - of their wish to cancel the transfer and reinstate the original policy. The Company approved new tariffs for "From the First Shekel" and "Supplementary SHABAN" policies, and is acting in accordance with the Provisions for the Transitional Period, which were set. As of the date of this report, the Company estimates that the implementation of this law is not expected to have a material effect on the Company's solvency ratio.
  • 1.6.2.7. In March 2024 an amendment was approved by the Knesset plenum to the Value Added Tax Ordinance (Tax Rate for Non-Profit Organizations and Financial Institutions), 2024 (hereinafter the "Ordinance"), which prescribes that as from January 1, 2025 the rate of VAT and rate of payroll tax applicable to financial institutions will stand at 18% of the wage paid for work, and the profit tax shall stand at 18% of the profit generated. The revision of the tax rate did not have a material effect on the solvency ratio. It is noted that the tax rate change will broadly affect the economy, which will be reflected in changes in market variables, especially in inflation, interest and yield curves as well as in the Company's expense rate. These effects are expected to affect the Company's solvency ratio in opposite ways; the Company estimates that the total change will not materially affect the solvency ratio.
  • 1.6.2.8 We note that with regard to the new accounting standard (IFRS 17), which will applied in Israel as from January 2025, there is still some uncertainty, primarily regarding the lack of clarity regarding taxation. For further details, see Note 11 to the Interim Financial Statements as of March 31, 2025.
  • 1.6.2.9. In July 2024, the Commissioner published an amendment to the Provisions of the Consolidated Circular regarding Measurement of Liabilities - Revising the Demographic Assumptions in Life Insurance and Pension Funds" (hereinafter - the "Circular"). The provisions of the Circular include a revision of the default demographic assumptions used to calculate liabilities and coefficients in Life Insurance policies and pension funds. Revision of retirees' mortality tables led to a decrease in capital and solvency ratio.

2. Economic solvency ratio and minimum capital requirement (MCR)

2.1 Solvency ratio

As of December 31,
2024
As of December 31,
2023
In NIS thousand Audited(*) Audited(*)
Shareholders' equity in respect of SCR - see Section 4 14,705,646 14,019,290
Solvency capital requirement (SCR) - see Section 5 9,623,568 8,975,784
Surplus 5,082,078 5,043,506
Economic solvency ratio (in %) 153% 156%

Effect of material equity transactions taken in the period between the calculation date and the publication date of the Economic Solvency

Ratio Report:
Raising (redemption) of equity instruments (**) 500,000 291,524
Shareholders' equity in respect of SCR 15,205,646 14,310,814
Surplus 5,582,078 5,335,030
Solvency ratio (in %) 158% 159%

(*) Any reference made in this report to the term "audited", shall be construed as an audit held in accordance with International Standard on Assurance Engagements No. 3400 - The Examination of Prospective Financial Information.

(**) Subsequent to the reporting date, on April 24, 2025, Bonds (Series 14) were issued for a total of approx. NIS 500 million.

For details regarding the solvency ratio without applying the Provisions for the Transitional Period and regarding the target solvency ratio and restrictions applicable to the Company in connection with dividend distribution, see Section 10 below.

Key changes in the capital surplus and in the economic solvency ratio compared to last year:

  • The application of the Stochastic Model resulted in a substantial increase in capital and capital surplus, as explained below.
  • Financial effects resulted in an increase in the capital surplus and in the economic solvency ratio.
  • The expiry of the risks arising from a previously sold insurance activity in the field of life and health insurance led to an increase in the economic capital and a decrease in the capital requirements and the risk margin, and overall - to an increase in the capital surplus and solvency ratio.
  • Higher cancellation rate in risk products and savings products led to a decrease in the solvency ratio.
  • Operating profitability in Property and Casualty Insurance resulted in an increase in capital and solvency ratio.
  • Revision of studies, specifically the Amendment to the Provisions of the Consolidated Circular Measurement of Liabilities - Revising the Demographic Assumptions in Life Insurance and Pension Funds resulted in a decrease of the capital and solvency ratio.
  • As explained above, the Company recently recalculated the Deduction as of December 31, 2024. The abovementioned revision resulted in a decrease in shareholders' equity in respect of SCR.
  • For details regarding the dividend declared subsequent to the reporting date, see Section 10.1 below.

Implication of the Iron Swords War

In October 2023, the Iron Swords War broke out (hereinafter - the "War") in the State of Israel. It is noted that there is substantial uncertainty regarding the further development of the War, its scope and duration. In addition, there is uncertainty as to the impact of the War on fluctuations in the financial markets, including, among other things, with regard to the risk-free interest rate curve and the inflation rate, which continued in the period between the calculation date of the Company's solvency ratio as of December 31, 2024 and the publication date. Accordingly, there is significant uncertainty regarding the future effects of the War on The Company's solvency ratio.

For more information about the consequences of the Iron Swords War, see Note 39 to the Company's Consolidated Financial Statements for 2024 and the Report of the Board of Directors for the period ended December 31, 2024, as well as Note 8 to the Consolidated Interim Financial Statements as of March 31, 2025.

Update regarding the use economic scenario generators in the calculation of the Company's economic solvency ratio

As explained in Section 3.1.1. Following is the calculation of the insurance liabilities was carried out in accordance with the Provisions of the Economic Solvency Regime; generally, in relation to life and SLT health insurance liabilities, the calculation was carried out in accordance with EV calculation practice in Israel.1 The determination of the best estimate should be based on an estimation of the distribution of the potential best estimates ("Stochastic Models"), and in the absence of significant statistical data that will allow the assessment of the distribution probability of the best estimate, the Company used the expected value of each relevant factor ("Deterministic Models").

In accordance with an outline received from the Commissioner in November 2023, the Stochastic Model will not be implemented in the calculation of the solvency ratio without implementing the Transitional Provisions - over 3 reporting dates - but the Company will disclose its effects in the Economic Solvency Ratio Report. At this stage, the Company opted not to include this in the calculation that takes into consideration the Transitional Provisions.

In this report, the Company completed the stochastic calculation of the best estimate of the asymmetrical insurance liabilities cash flows (including carrying future management fees) based on an economic scenario generator,2 including the implementation of tests and control processes regarding the accuracy, robustness, and market consistency, as is the normal practice in foreign companies that implement stochastic models in the calculation of their economic solvency ratio. The Stochastic Model is used to calculate the optimal actuarial estimate of asymmetric insurance liabilities (including recognition of future variable management fees). With the Stochastic Model, the return used as a basis for the calculation remains unchanged compared to the Deterministic Model. However, the calculation of the cash flows in the Stochastic Model takes into account the volatility in the returns on the relevant assets according to their composition and characteristics, including the investment channels, average duration and exposure to the index and exchange rates of foreign currencies, and their effect on the charging of variable management fees. In order to create the Stochastic Model, the Company selected economic models that match its asset classes. As part of the process of selecting and calibrating those economic models, the Company was supported by international consultancy firms. In addition, the independent auditors reviewed the calculation process and the internal control.

The effect of the model's application is estimated at an additional rate of approx. 15%, without taking into account the Transitional Provisions, and with an additional rate of approx. 9%, taking into account the Transitional Provisions.

2.2 Minimum capital requirement (MCR)

As of December 31,
2024
As of December 31,
2023
Audited
In NIS thousand Audited
Minimum capital requirement (MCR) - see Section 6.1. 2,405,892 2,243,946
Shareholders' equity for MCR - see Section 6.2 10,975,011 10,271,712

1. EV (embedded value) is calculated in Israel in accordance with the rules and principles set by the Commissioner, who adopted the rules and principles of the report of the joint committee of insurance companies and the Commissioner, which worked with the guidance of consultants from Israel and abroad.

2. As defined in the provisions of Section B, Chapter 5 (Part 2, Section 2) of the Provisions of the Economic Solvency Regime.

3. Economic balance sheet

As of December 31, 2024 As of December 31, 2023
Extension Balance
sheet
according to
accounting
standards (*)
Economic
balance
sheet
Balance
sheet
according to
accounting
standards
Economic
balance
sheet
NIS thousand clause Audited Audited Audited Audited
Assets:
Intangible assets 3 812,422 63,428 798,905 91,085
Deferred acquisition costs 4 1,973,325 - 1,941,135 -
Property, plant & equipment 8 156,806 140,427 166,395 146,102
Investments in investees that are not
insurance companies:
Management companies 5 872,436 340,469 842,972 310,001
Other investees 5 71,718 72,525 72,148 68,936
Total investments in investees that are not
insurance companies 944,154 412,994 915,120 378,937
Investment property in respect of yield
dependent contracts
3,924,263 3,924,263 3,838,728 3,838,728
Investment property - other 1,516,807 1,516,807 1,493,689 1,493,689
Reinsurance assets 3,830,398 2,972,667 3,805,186 3,023,560
Receivables and debit balances 13 1,460,588 1,460,588 2,916,133 2,916,133
Financial investments in respect of yield
dependent contracts
88,801,636 88,801,636 84,133,182 84,133,182
Other financial investments:
Liquid debt assets 6,086,397 6,086,397 6,321,705 6,321,705
Illiquid debt assets, excluding designated bonds 6 8,291,659 8,489,359 7,693,941 7,729,624
Designated bonds 7 14,739,198 19,153,651 14,441,158 19,346,207
Shares 1,735,344 1,735,344 1,645,575 1,645,575
Other 5,794,262 5,794,262 5,646,414 5,646,414
Total other financial investments 36,646,860 41,259,013 35,748,793 40,689,525
Cash and cash equivalents in respect of yield
dependent contracts 4,451,179 4,451,179 4,417,868 4,417,868
Other cash and cash equivalents 1,752,135 1,752,135 1,784,047 1,784,047
Other assets 14 322,406 565,068 328,019 602,389
Total assets 146,592,979 147,320,205 142,287,200 143,515,245
Total assets in respect of yield
dependent contracts
97,980,751 98,061,644 94,008,373 94,073,890

3. Economic Balance Sheet (cont.)

As of December 31, 2024 As of December 31, 2023
Balance
sheet
Balance
sheet
Extension according to
accounting
standards (*)
Economic
balance
sheet
according to
accounting
standards
Economic
balance
sheet
NIS thousand clause Audited Audited Audited Audited
Equity:
Basic Tier 1 capital 7,326,980 10,388,393 6,782,295 9,425,233
Total equity 7,326,980 10,388,393 6,782,295 9,425,233
Liabilities:
Liabilities in respect of insurance contracts and non
yield-dependent investment contracts
1, 10 32,239,883 26,651,901 31,705,888 28,046,483
Liabilities in respect of insurance contracts and yield
dependent investment contracts
1, 10 95,884,875 92,765,561 91,674,816 89,914,670
Risk margin (RM) 9 - 6,984,837 - 6,865,632
Deduction during the Transitional Period 2 - (2,063,487) - (4,115,103)
Liabilities in respect of deferred taxes, net 11 705,437 2,618,955 559,577 2,212,347
Payables and credit balances 13 4,907,321 4,785,125 6,076,610 5,958,647
Financial liabilities 12 5,132,395 4,674,715 5,093,716 4,661,328
Other liabilities 14 396,088 514,205 394,298 546,008
Total liabilities 139,265,999 136,931,812 135,504,905 134,090,012
Total equity and liabilities 146,592,979 147,320,205 142,287,200 143,515,245

*) Prior to the application of IFRS 17 and IFRS 9, the effect of which was included in the Financial Statements as of March 31, 2025 for the December 31, 2024 figures.

Main Changes in relation to previous year:

For explanations regarding main changes in Tier 1 capital and significant effects on the economic solvency ratio's components, see Sections 2.1 and 3 below.

3.1 Information about economic balance sheet

The fair value of assets and liabilities in the economic balance sheet was calculated in accordance with the provisions included in the chapter dealing with measurement of assets and liabilities for financial statements purposes in the Consolidated Circular (Chapter 1, Part 2 of Section 5) (hereinafter - the "Measurement Chapter in the Consolidated Circular"), except for items for which other provisions apply as per Part A of the Economic Solvency Regime, as follows:

3.1.1 Extension Clause 1 - Total liabilities in respect of insurance contracts and investment contracts

The insurance liabilities were calculated based on a best estimate, on the basis of assumptions that are mainly a result of projecting to the future existing experience relating to past events, within the environment in which the Company operates, and without conservatism factors. The calculation of the insurance liabilities was carried out in accordance with the Provisions of the Economic Solvency Regime; generally, in relation to life and SLT health insurance liabilities, the calculation was carried out in accordance with EV calculation practice in Israel,3 and in relation to property and casualty insurance, it was carried out based on the part in the Measurement Chapter in the Consolidated Circular, which refers to best estimate.

3. EV (embedded value) is calculated in Israel in accordance with the rules and principles set by the Commissioner, who adopted the rules and principles of the report of the joint committee of insurance companies and the Commissioner, which worked with the guidance of consultants from Israel and abroad.

The measurement of the insurance liabilities in the economic balance sheet is carried out by discounting the projected cash flows, including future income, by a risk-free interest plus VAT and taking the UFR into consideration, on the basis of a best estimate that does not include conservatism margins, where the risk is reflected in the RM component, which is a separate liability. This measurement differs from the measurement applied in the financial statements, where insurance liabilities are estimated with conservatism margins using the discounting methods and rates described in Note 35 to the Company's 2024 annual financial statements.

The calculation of the liabilities in respect of life insurance contracts and long term health insurance (SLT) contracts was carried out by discounting the Company's estimated future cash flows using a model applied to information available in the Company's operational systems as to insurance coverages. The assumptions used in the model include, among other things, assumptions in respect of cancellations, operating expenses, mortality and morbidity, and they are set based on past experience and other relevant studies.

The calculation of the liabilities does not include cash flows in respect of future sales; however, it does include an assumption that the Company will continue receiving premiums from existing businesses (excluding in respect of policies without an insurance risk, including investment contracts). Furthermore, the calculation assumes that the Company shall continue as a going concern, i.e., that the Company's structure will not change, and therefore, some of the fixed expenses in the future shall not be allocated to the current portfolio, but rather to a new business which is expected to be sold in the future.

It is likely that the actual cash flows will vary to some degree on another from the estimates made on a best estimate basis, even if the underlying parameters of the calculation will not change in any way. See also Section 1.6 above.

3.1.1.1 Limitations and qualifications with regard to calculation of the best estimate

  • 3.1.1.1.1 Generally, the underlying assumptions of the models were formulated mainly on the basis of studies and analyses which are based on Company's experience over the past few years, which did not include extreme events. Therefore, there is a possibility of extreme scenarios, the probability of the occurrence of which is very low and cannot be estimated by the Company, and the effects of which cannot be estimated by the Company. Such events were not taken into account in the determination of the models' underlying assumptions.
  • 3.1.1.1.2 Since the Company did not have sufficient data, when calculating the BE it did not check the level of correlation between demographic and operational assumptions and assumptions pertaining to market conditions (such as the interest rate), which may materially affect the BE.
  • 3.1.1.1.3 The determination of the BE should be based on an estimation of the distribution of the potential BEs. With no available significant statistical data that can be used to evaluate the distribution of BE for all demographic and operational factors in life and health SLT, the Company used real assumptions for each and every parameter, according to the expected value of each relevant factor, except for that which is stated inSection 2.1 above regarding the application of a stochastic calculation to the best estimate of the insurance liabilities flows (including stating future variable management fees) as from the December 31, 2024 calculation, without taking into account any correlation or dependency between the different assumptions, or between the assumptions and external economic parameters such as taxation, interest or employment levels in Israel.
  • 3.1.1.1.4 In many cases, thefuture cash flows referto periods of tens of years into the future. The underlying assumptions of the cash flows rely are based on studies, mainly in accordance with recent years' experience, and management's best knowledge. It is highly uncertain whether the underlying cash flow assumptions will, indeed, materialize.
  • 3.1.1.1.5 In that context, it should be emphasized that the stress scenarios calculated as part of the solvency model (the standard model) and the correlations on which the model for capital requirements is based, were defined by the Commissioner, and do not reflect the Company's actual experience.

3.1.1.2 Assumptions underlying the insurance liabilities calculation

3.1.1.2.1 Manner of determining the assumptions

The calculation's underlying assumptions were set in accordance with the Company's best estimates of relevant demographic and operational factors, and reflect the Company's expectations as to the future in respect of these factors. The demographic assumptions

included in the calculation were taken from Company's internal studies, if any, and conclusions reached as a result of exercising professional judgment, based on relevant experience and the integration of information received from external sources, such as information from reinsurers and mortality and morbidity tables published by the Commissioner.

The operational assumptions (general and administrative expenses) were calculated in accordance with the results of the Company's internal pricing model applied to expenses relating to the relevant insurance liabilities, including: allocation of expenses to the various segments and activities (issuance, current management, investments, etc.) and assumptions regarding their future development (in accordance with the CPI, scope of premiums and assets under management, etc.).

Set forth below are the key assumptions on which the Company relied in the calculations:

3.1.1.2.2 Economic assumptions

  • Discount rate adjusted risk-free interest rate curve for solvency. This curve is based on the yield to maturity of bonds of the Government of Israel (hereinafter - "risk-free interest rate"), up to the last liquidity point in the 10th year (hereinafter - "LLP"), with convergence in the long-term to a real fixed rate of 2.6% (UFR) plus a margin (VA), which is calculated by the Authority - all as set by the Commissioner.
  • The yield on the assets backing the yield-dependent life insurance products is identical to the discount rate.
  • Designated bonds estimated in accordance with their fair value, which takes into account their interest rate and the best estimate as to the Company's future entitlement to purchase them.
  • The inflation rate is set as the difference between the yield to maturity curve on NIS government bonds and the yield to maturity curve on linked government bonds. It is noted that the inflation assumption is relevant to products with amounts of insurance, premiums, and/or CPI-linked interest rates, and to expenses for claims and/or premiums that the Company assumes will change according to the rate of the CPI or another CPI-linked rate.

3.1.1.2.3 Operational assumptions (forlife and health insurance)

• General and administrative expenses - the Company analyzed the expenses allocated in the financial statements to the relevant insurance segments, and allocated them to various products and coverage types and to various activities such as current operating of the coverages, investment management, handling claims, payment of pensions, etc. The expenses study is revised periodically and the different types of expenses are carried to the future cash flow in relation to the relevant factors, such as the number of coverages, premiums, reserves or claims. The determination of the future expenses and their allocation to future cash flows include many assessments and judgments by the Company, which affect the amount of the liabilities.

3.1.1.2.4 Demographic assumptions

  • Cancellations (discontinuation of premium payment, settlement of policies, withdrawals)
  • Mortality of pensioners and planholders
  • Morbidity (rate and length of claims) in long-term care, PHI and health products
  • Takeup rates, retirement age distribution and pension tracks
  • Real wage increase
  • Conservation assumptions

3.1.1.2.5 Assumptions underlying property and casualty insurance

The cost of claims in respect of future damages and damages that had already occurred but claims for which have not yet been paid - based on the Company's past experience in the different subsegments in connection with the rate of claims, the amounts of claims, and the rate of claim payouts in long-tail subsegments.

3.1.2 Extension Clause 2 - Deduction during the Transitional Period

In accordance with the provisions of the Economic Solvency Regime, as described above in Chapter C – Calculation Methodology, and following the change in risk-free interest rate curve, the Company has recalculated the value of the Deduction as of December 31, 2024, as the sum of the positive differences between the insurance reserves (retention) in the economic balance sheet, including the risk margin (less the adjustment to the fair value of designated bonds), and the insurance reserves (retention) according to the financial statements as of that date, after having obtained the Commissioner's approval for this, as required. These differences were calculated at product group level in accordance with the provisions included in the Letter of Principles, after receiving the required approval from the Commissioner.

The said deduction is amortized linearly for 13 years up to December 31, 2032, such that amortized balance as of December 31, 2024 is NIS 2,063 million.

In accordance with the Letter of Principles, the Company assessed the need to reduce the value of the reduced Deduction balance, which is deducted to reflect the expected increase in the solvency ratio, calculated without the Deduction. Accordingly, the Company did not deem it necessary to amortize the value of the amortized deduction balance as of December 31, 2024.

The future Deduction during the Transitional Period is subject to the above changes in assumptions, the developments of the businesses and a periodic approval by the Commissioner.

3.1.3 Extension Clause 3 - Intangible assets

An insurance company shall assess the value of intangible assets at zero, except for investment in Insurtech as defined in the Solvency Circular, for which it obtained the Commissioner's approval, as required.

3.1.4 Extension Clause 4 - Deferred acquisition costs

Valued at zero, consistently with the assessment of the insurance liabilities as described in Section (1) above.

3.1.5 Extension Clause 5 - Investment in investees that are not insurance companies

Investees that are not insurance companies are valued in accordance with the adjusted equity method. That is to say, the proportionate share of the insurance company in the excess of assets over liabilities of the investee, without taking into consideration intangible assets. In management companies of pension and provident funds, 35% of the balance of the goodwill that has arisen upon acquisition was added to the economic value. The economic value of the investees does not include the profits implicit in those companies.

3.1.6 Extension Clause 6 - Illiquid debt assets other than designated bonds

Presented at fair value in the economic balance sheet in accordance with the principles set out in Note 14(F) to the Company's annual financial statements.

3.1.7 Extension Clause 7 - Designated bonds

Estimated in accordance with their fair value, which takes into account their interest rate and the best estimate as to the Company's future entitlement to purchase them, based on the assumptions used in the calculation of the best estimate of the insurance liabilities in respect of which the Company is entitled to designated bonds.

3.1.8 Extension Clause 8 - Property, plant, and equipment

Assets for which there is an active market, revalued in accordance with the fair value. Assets for which there is no active market in the Company's opinion are valued at zero.

3.1.9 Extension Clause 9 - Risk margin

In addition to the insurance liabilities based on an best estimate, a component of the risk margin is calculated which reflects the total cost of capital that another insurance company would be expected to require in order to receive the insurance company's total insurance liabilities, calculated on the basis of an best estimate. The risk margin is calculated in accordance with the Commissioner's Directives, based on a capital cost rate of 6%, and is discounted at an adjusted risk-free interest rate, but excluding the VA component. The future capital requirement is calculated in accordance with the "risk factor method", by changing the capital requirement components calculated as of the reporting date in accordance with the projected development of the risk factors attributed thereto. These factors are designed to reflect the development of the standard

model risks over time. The calculation does not take into account the capital requirement in respect of market risks.4

3.1.10 Extension Clause 10 - Contingent liabilities

As to the value of contingent liabilities in the economic balance sheet, see Section 1.6.2.4 above.

3.1.11 Extension Clause 11 - Liabilities in respect of deferred taxes, net

The calculation is based on the difference between the value attributed to assets and liabilities in the economic balance sheet, including in respect of the Deduction Amount, and the value attributed to those assets and liabilities for tax purposes, in accordance with the recognition, measurement and presentation provisions of IAS 12. Deferred tax assets may be recognized only if the Company shall meet the criteria included in the guidance, in addition to the criteria included in the abovementioned accounting standard.

3.1.12 Extension Clause 12 - Financial Liabilities

Revalued in accordance with risk-free interest plus the margin on issuance date, without recognizing changes in the Company's credit risk.

3.1.13 Extension Clause 13 - Other receivables and payables with average duration of less than one year

According to the guidance, the Company did not calculate fair value of items with average duration of less than one year.

3.1.14 Extension Clause 14 - Other assets and liabilities

Assets and liabilities accounted for according to IFRS 16 are revalued at fair value.

3.2 Composition of liabilities in respect to insurance contracts and investment contracts

As of December 31, 2024
Best estimate (BE) of liabilities
Gross Reinsurance Retention
In NIS thousand Audited
Liabilities in respect of insurance contracts and non-yield-dependent
investment contracts:
SLT life insurance and long term health insurance contracts 20,079,520 (310,156) 20,389,676
NSLT short-term property & casualty insurance and health insurance contracts 6,572,381 2,656,874 3,915,507
Total liabilities for insurance contracts and non-yield-dependent
investment contracts
26,651,901 2,346,718 24,305,183
Liabilities in respect of insurance contracts and yield-dependent investment
contracts - SLT life insurance and long term health insurance contracts
92,765,561 625,949 92,139,612
Total liabilities in respect of insurance contracts and investment contracts 119,417,462 2,972,667 116,444,795

4. In accordance with the guidance, it should be assumed that the acquiring company will select assets that will reduce the solvency capital requirement in respect of market risks.

As of December 31, 2023
Best estimate (BE) of liabilities
Gross Reinsurance Retention
In NIS thousand Audited
Liabilities in respect of insurance contracts and non-yield-dependent
investment contracts:
SLT life insurance and long term health insurance contracts 21,398,447 (297,086) 21,695,533
NSLT short-term property & casualty insurance and health insurance contracts 6,648,036 2,881,440 3,766,596
Total liabilities for insurance contracts and non-yield-dependent
investment contracts
28,046,483 2,584,354 25,462,129
Liabilities in respect of insurance contracts and yield-dependent investment
contracts - SLT life insurance and long term health insurance contracts
89,914,670 439,206 89,475,464
Total liabilities in respect of insurance contracts and investment contracts 117,961,153 3,023,560 114,937,593

Main Changes in relation to previous year:

The increase in the risk-free interest rate curve resulted in a decrease in the Company's insurance liabilities, and on the other hand actual, and positive returns in planholders' portfolios increased the Company's insurance liabilities. For more information about the changes, see Section 2.1 above.

4. Shareholders' equity in respect of SCR

In NIS thousand As of December 31, 2024
Audited
Basic Tier 1
capital
Additional
Tier 1 capital
Tier 2
capital
Total
Shareholders' equity 10,388,393 462,901 4,211,813
Deductions from Tier 1 capital (a) (357,461) - - (357,461)
Deductions (b) - - - -
Deviation from quantitative limitations (c) - - - -
Shareholders' equity in respect of SCR (d) 10,030,932 462,901 4,211,813 14,705,646
Of which - expected profits in future premiums (EPIFP) after tax 6,222,834 6,222,834
As of December 31, 2023
Audited
In NIS thousand
Tier 1 capital
Basic Tier 1
capital
Additional
Tier 1 capital
Tier 2
capital
Total
Shareholders' equity 9,425,233 464,960 4,196,368 14,086,561
Deductions from Tier 1 capital (a) (67,271) - - (67,271)
Deductions (b) - - - -
Deviation from quantitative limitations (c) - - - -
Shareholders' equity in respect of SCR (d) 9,357,962 464,960 4,196,368 14,019,290
Of which - expected profits in future premiums (EPIFP) after tax 5,947,271 5,947,271

Main Changes in relation to previous year:

Factors that supported the creation of the capital buffer

  • The increase in the risk-free interest rate curve resulted in an increase in the Company's Tier 1 capital.
  • The application of the Stochastic Model triggered an increase in the Company's Tier 1 capital.
  • The amortization of the cost of capital (RM) for an existing business triggered an increase in the Company's Tier 1 capital.
  • The sale of a new business triggered an increase in the Company's Tier 1 capital.
  • Operating profitability in Property and Casualty Insurance resulted in an increase in the Company's capital.

Factors that eroded the capital buffer

  • Higher cancellation rate in risk products and savings products led to a decrease in the Company's capital.
  • Revision of studies, specifically the Amendment to the Provisions of the Consolidated Circular Measurement of Liabilities - Revising the Demographic Assumptions in Life Insurance and Pension Funds resulted in a decrease of the capital and solvency ratio.
  • The Company recently recalculated the Deduction Amount as of December 31, 2024. The revision resulted in a decrease in shareholders' equity in respect of SCR.
  • (a) Amounts deducted from Tier 1 capital in accordance with the definitions of "Basic Tier 1 capital" in Appendix B, Chapter 2, Part 2 of Section 5 in the Consolidated Circular - "Economic Solvency Regime" (hereinafter - the "Economic Solvency Regime Appendix"), these deductions include the amount of assets held against liabilities in respect of non-yield-dependent insurance and investment contracts in breach of the Investment Rules Regulations, amount invested by the Company in purchasing ordinary shares of the Company, and the amount of dividend declared subsequent to the report date and through the publication of the report for the first time; see Section 10.2 below.
  • (b) Deductions in accordance with the provisions of Chapter 6 in Part B "Directives regarding Insurance Companies' Shareholders' Equity" to the Economic Solvency Regime Appendix.
  • (c) Deviation from quantitative limitations in accordance with the provisions of Chapter 2 in Part B "Directives regarding Insurance Companies' Shareholders' Equity" to the Economic Solvency Regime Appendix.
  • (d) Composition of shareholders equity in respect of SCR -
As of December 31, 2024 As of December 31, 2023
In NIS thousand Audited Audited
Tier 1 capital:
Basic Tier 1 capital net of deductions 10,030,932 9,357,962
Additional Tier 1 capital:
Perpetual capital note and non-performing preferred shares - -
Additional Tier 1 capital instruments - -
Restricted Tier 1 capital instruments 462,901 464,960
Less deduction due to deviation from quantitative limit - -
Additional Tier 1 capital 462,901 464,960
Total Tier 1 capital 10,493,833 9,822,922
Tier 2 capital:
Additional Tier 1 capital not included in Tier 1 - -
Tier 2 capital instruments 4,211,813 4,196,368
Hybrid Tier 2 capital instruments - -
Hybrid Tier 3 capital instruments - -
Subordinated Tier 2 capital instruments - -
Less deduction due to deviation from quantitative limit - -
Total Tier 2 capital 4,211,813 4,196,368
Total shareholders' equity in respect of SCR 14,705,646 14,019,290

For an explanation about key changes compared with last year see Section 4 above.

4.1 Composition of eligible capital

The Provisions of the Economic Solvency Regime set guidance regarding the composition of the eligible shareholders' equity on an economic basis, whereunder the eligible shareholders' equity shall be the total of Tier 1 capital and Tier 2 capital, as defined above:

The rate of components included in Tier 1 capital, after amortization, shall not fall below 60% of the SCR and 80% of the MCR at any time.

The rate of components included in Tier 2 capital, after amortization shall not exceed 40% of the SCR and 20% of the MCR at any time, but under the Transitional Provisions, during the period through December 31, 2032, the Tier 2 capital shall not exceed 50% of SCR.

5. Solvency capital requirement (SCR)

As of
December
As of
December
31, 2024
Audited
31, 2023
Audited
In NIS thousand Capital requirement
Basic solvency capital requirement (BSCR):
Capital requirement in respect of market risk-weighted component 7,112,731 6,036,036
Capital requirement in respect of counterparty risk-weighted component 320,626 324,871
Capital requirement in respect of underwriting risk-weighted component in life insurance 4,167,176 4,295,539
Capital requirement in respect of underwriting risk component in health insurance (SLT+NSLT) 5,085,971 4,595,749
Capital requirement in respect of underwriting risk-weighted component in P&C insurance 1,136,628 1,028,301
Total 17,823,132 16,280,496
Effect of diversification of risk-weighted components (5,750,306) (5,338,095)
Capital requirement in respect of the intangible assets risk-weighted component 31,715 45,544
Total basic solvency capital requirement (BSCR) 12,104,541 10,987,945
Capital requirement in respect of operational risk 388,953 391,451
Loss absorption adjustment due to deferred tax asset (3,122,196) (2,635,176)
Capital requirement in respect management companies:
Clal Pension and Provident Funds Ltd. 243,704 223,222
Atudot Pension Fund for Salaried Employees and Self Employed Ltd. 8,566 8,342
Capital requirement in respect management companies 252,270 231,564
Total solvency capital requirement (SCR) 9,623,568 8,975,784

Key changes in solvency capital requirement compared to last year:

  • Increase in capital requirements in respect of market risks arising mainly due to the positive returns and increase in the stock scenario SA, as well as from an increase in the profitability implicit in yield-dependent policies following the increase in interest.
  • Decrease in capital requirements due to an increase in loss absorption adjustment due to deferred tax asset following an increase of implicit profitability.
  • The increase in capital requirements due to the health underwriting risk component stems from higher turnovers.
  • 5.1 Underlying principles of the calculation of solvency capital requirement (SCR)
    • The Company operates as a going concern;
    • Relates to risks arising from existing assets and businesses and from the property and casualty insurance and NSLT health insurance businesses that are expected to be signed within 12 months subsequent to the reporting date;
    • With regard to existing businesses, it will only cover unexpected losses;
    • Reflects the scope of equity that will allow the insurance company to absorb unexpected losses and meet its obligations to policyholders and beneficiaries on time, and constitutes the VaR of Basic Tier 1 capital of the Company with 99.5% certainty over a 12-month period;
    • Covers the following risk-weighted components: Life insurance, health insurance, property and casualty insurance, market risk, counterparty risk, operational risk, and controlled management companies;
    • Takes into consideration risk mitigation means and methods in accordance with the guidance;
    • The calculation of the scenarios is based on the estimated deviation from an estimated value of basic Tier 1 capital, on the basis of the estimated deviation in the value of assets and liabilities in the economic balance sheet upon the materialization of the scenario. Specifically, in the life and SLT health risk-weighted components, the estimated results of the scenarios are based on the results of the models used to calculate best estimates, and subject to the limits and conditions as detailed above.

6. Minimum capital requirement (MCR)

6.1. Minimum capital requirement (MCR)

As of December
31, 2024
In NIS thousand Audited Audited
Minimum capital requirement according to MCR formula 2,088,014 2,004,396
Lower band (25% of solvency capital requirement in the Transitional Period) 2,405,892 2,243,946
Upper band (45% of solvency capital requirement in the Transitional Period) 4,330,606 4,039,103
Minimum capital requirement (MCR)5 2,405,892 2,243,946

6.2 Shareholders' equity for MCR

In NIS thousand As of December 31, 2024
Audited
Shareholders' equity in respect of SCR according to Section 4 10,493,833 4,211,813 14,705,646
Deviation from quantitative limitations due to minimum
capital requirement *)
(3,730,635) (3,730,635)
Shareholders' equity for MCR 10,493,833 481,178 10,975,011
As of December 31, 2023
Audited
In NIS thousand Tier 1 capital Tier 2 capital Total
Shareholders' equity in respect of SCR according to Section 4 9,822,922 4,196,368 14,019,290
Deviation from quantitative limitations due to minimum
capital requirement *)
(3,747,578) (3,747,578)
Shareholders' equity for MCR 9,822,922 448,790 10,271,712

*) In accordance with the provisions of Chapter 3 in Part B to the Economic Solvency Regime Appendix, Tier 2 capital shall not exceed 20% of MCR.

5. If this amount is lower than the Tier 1 capital according to Regulation 2 to the Capital Regulations, the minimum capital requirement will be the Tier 1 capital.

7. Effect of the application of the Provisions for the Transitional Period

For a description of the Transitional Provisions applicable to the Company during the Transitional Period see Section 1.3 "Provisions During the Transitional Period" and Section 3.1.2 "Deduction During the Transitional Period" above.

As of December 31, 2024
Audited
NIS thousand Including
applying the
Provisions for
the Transitional
Period for the
Transitional
Period
Effect of
Deduction
during the
Transitional
Period
Effect of a 50% rate
Tier 2 capital during
the Transitional
Period
Excluding
applying the
Provisions for
the Transitional
Period
Total insurance liabilities, including risk margin (RM) 124,338,813 (2,063,487) - 126,402,300
Basic Tier 1 capital 10,030,932 1,346,426 - 8,684,506
Shareholders' equity in respect of SCR 14,705,646 1,059,600 362,386 13,283,660
Solvency capital requirement (SCR) 9,623,568 (717,062) - 10,340,630
As of December 31, 2023
Audited
NIS thousand Including
applying the
Provisions for
the Transitional
Period for the
Transitional
Period
Effect of
Deduction
during the
Transitional
Period
Effect of a 50% rate
Tier 2 capital during
the Transitional
Period
Excluding
applying the
Provisions for
the Transitional
Period
Total insurance liabilities, including risk margin (RM) 120,711,682 (4,115,103) - 124,826,785
Basic Tier 1 capital 9,357,962 2,708,149 - 6,649,813
Shareholders' equity in respect of SCR 14,019,290 2,145,393 606,054 11,267,843
Solvency capital requirement (SCR) 8,975,784 (1,406,892) - 10,382,676

Main Changes in relation to previous year:

• A recalculation of the Deduction Amount as of December 31, 2024 led to a decrease in the effect of the inclusion of the Deduction during the Transitional Period.

In NIS thousand Shareholders'
equity in
respect of SCR
Solvency
capital
requirement
(SCR)
Capital
surplus
(deficit)
As of January 1, 2024 14,019,290 8,975,784 5,043,506
Net of the Provisions for the Transitional Period (2,751,447) 1,406,892 (4,158,339)
As of January 1, 2024, excluding applying the transitional Provisions for the
Transitional Period
11,267,843 10,382,676 885,167
The effect of operating activities (a) 1,153,129 (207,518) 1,360,647
Effect of economic activity (b) 1,951,775 1,063,501 888,274
New businesses (c) 426,290 198,471 227,819
Effect of the issuance of capital instruments (net of redemptions) and a declared
dividend (d)
(400,000) - (400,000)
Effect of changes in deferred tax, Additional Tier 1 capital and Tier 2 capital (1,115,377) (1,096,500) (18,877)
As of December 31, 2024, total without applying the Transitional Provisions for
the Transitional Period
13,283,660 10,340,630 2,943,030
Effect of the Transitional Provisions for the Transitional Period 1,421,986 (717,062) 2,139,048
As of December 31, 2024 14,705,646 9,623,568 5,082,078

8. Report of Movements in Capital Surplus

(a) This section includes the effect of:

    1. The projected cash flow implicit in the opening balance and which was expected to be released in the reporting year;
    1. Deviations from demographic and operating assumptions in the reporting year;
    1. Changes in regulatory rules;
    1. Changes in demographic and operating assumptions compared with those used on the date of the previous report;
    1. Model updates;
    1. New insurance contracts (P&C Insurance and NSLT health insurance) signed in the reporting year, and insurance portfolios in those subsegments, purchased or sold in the reporting year;
    1. Investment in intangible assets;
    1. Other changes not included in the other items.
  • (b) This section includes the effect of the current operating activity, including:
      1. Changes in the value of investment assets;
      1. Changes in capital requirement in respect of market risk component, including change in the symmetric adjustment (SA) component;
      1. Effect of inflation;
      1. Effect of changes in the risk-free interest rate curve on solvency.
  • (c) This item includes new insurance contracts (SLT life and health insurance) signed in the reporting year, and insurance portfolios in those subsegments, purchased or sold in the reporting year, including their effect on market risks, counterparty risk and operational risk.
  • (d) This item includes equity transactions, including issuance and redemption of Tier 1 capital and Tier 2 capital instruments and a dividend declared subsequent to the date of the solvency ratio report as of December 31, 2024 and through the approval date of the solvency ratio report as of December 31, 2024.

Main effects reflected in the movements in the Company's capital surplus:

Effect of economic activity – The rise in the risk-free interest rate curve in 2024 and the excess returns for the period had a positive effect on the Company's capital surplus and has offset the adverse effects of the greater capital requirements for market risks, as specified in Section 2.1.

The effect of operating activities -

  • The application of the Stochastic Model had a positive effect and was partially offset by the application of the studies for the period, which include, among other things, a revision of the demographic assumptions in life insurance.
  • The positive effect of the amortization of risks and the freed up capital arising from previously sold insurance activity
  • A negative underwriting effect, among other things, in light of a higher cancellation rate of executive policies for the period, which was partially offset by a positive underwriting effect in P&C Insurance.

The effect of new businesses' activity - new businesses sold in 2024 had a positive contribution to the Company's profitability, while, on the other hand, they gave rise to capital requirements.

The effect of the Provisions for the Transitional Period – the capital surplus was negatively affected during the Transitional Period, due to the recalculation of the Deduction Amount in the first half and the annual amortization, as detailed in Section 1.3.1.

9. Sensitivity tests

Following is a sensitivity analysis of the economic solvency ratio to various risk factors as of the report date. This analysis will reflect the effects of various risk factors both on equity, including the quantitative restrictions that apply to equity, and on the capital required for solvency purposes. The sensitivity tests only reflect direct effects, holding all other risk factors constant, and do not include secondary effects or derived changes on other risk factors.

It is noted that the sensitivity is not necessarily linear; i.e., sensitivity at other rates is not necessarily a simple extrapolation of the sensitivity test presented.

As of December 31, 2024
Effect on the economic
solvency ratio (in
percentage points)
A 50 basis points decrease in the risk-free interest rate curve (6%)
A 25% decrease in the value of equity assets (0%)*
A 5% increase in morbidity rate (9%)
A 5% decrease in mortality rates (10%)
A 10% increase in lapses rates (4%)

* Without material change

  • The sensitivity tests were applied to the economic balance sheet in relation to assets and liabilities that are directly affected by the assumption being tested in each sensitivity test, as detailed above, and by recalculating the risk margin. The effects on the Company's capital requirements were also taken into account.
  • Within the sensitivity tests regarding interest rates and mortality rates, the sensitivity to the relevant scenario for the Company, out of an increase or a decrease, was examined.
  • The interest rate sensitivity test reflects a 50 basis points decrease in the risk-free interest rate curve, up to the Last Liquidity Point (LLP), and thereafter, it is calculated according to the Smith-Wilson extrapolation with respect to the Ultimate Forward Rate (UFR), which is fixed according to the circular.
  • It is noted that the effect of the sensitivity on the Deduction Amount in the relevant scenarios was not taken into account.
  • The demographic sensitivity tests were applied to all of the Company's policies that are relevant to that sensitivity test.
  • A 5% increase in the morbidity rate sensitivity test refers to the prevalence of claims and does not relate to the duration or severity of the claim.
  • The sensitivity test for a decrease in the value of equity assets was applied to all stocks that are treated within the stock risk sub-component, including the effect of the symmetric adjustment (SA) to the capital requirements.
  • The sensitivity tests do not include the effect of material equity transactions made in the period between the calculation date and the publication date of the Economic Solvency Ratio Report:

10. Restrictions on Dividend Distribution

The Company's policy is to have a solid capital base to ensure its solvency and ability to meet its liabilities to policyholders, to preserve the Company's ability to continue its business activity and its ability to provide returns to its shareholders and support future business activity. In its capacity as an institutional entity, the Company is subject to the capital requirements set by the Commissioner.

10.1 Dividend

According to the letter published by the Authority, in October 2017, (hereinafter - the "Letter") an insurance company shall be entitled to distribute a dividend only if, following the distribution, the company has a solvency ratio - according to the Economic Solvency Circular - of at least 100%, calculated without taking into account the Transitional Provisions and subject to the solvency ratio target set by the Company's Board of Directors. The aforesaid ratio shall be calculated without the relief granted in respect of the original difference attributed to the acquisition of the provident funds and management companies. In addition, the letter set out provisions for reporting to the Commissioner.

The following are data on the Company's economic solvency ratio, calculated without taking into account the Transitional Provisions and subject to the solvency ratio target set by the Company's Board of Directors. The ratio is lower than the solvency ratio required by the letter.

10.2Capital management and dividend distribution policies

On June 28, 2023, the Board of Directors of the Company approved a policy for the distribution of a dividend at a rate of 30%-50% of the Company's comprehensive income. The distribution is subject to the Company's complying with a minimum equity target of 110% in accordance with the economic solvency regime, without implementing the transitional provisions. The distribution is also subject to the Company's complying with its capital targets, taking into consideration the Transitional Provisions during and after the Transitional Period.

This is further to setting a capital management policy whereby the target range for the Company's economic solvency ratio shall be 150%-170%, as approved in June 2021. In addition, the minimum economic solvency ratio target for prudential purposes is set at 135%. These targets relate to a solvency ratio taking into account the Deduction Amount during the Transitional Period until the end of 2032 and thereafter.

On May 28, 2025, the Company's Board of Directors approved the revision of the minimum capital target for dividend distribution to 115%.

It is hereby clarified that this policy should not be viewed as an undertaking by the Company to distribute dividends.

It is noted that in February 2025, the Commissioner issued a letter regarding capital targets, which clarifies the appropriate practices for setting the capital targets. The Company is reviewing its targets in light of the Commissioner's letter.

On November 27, 2024, Clal Insurance's Board approved a dividend distribution totaling approx. NIS 100 million, which constitutes approx. 45% of Clal Insurance's comprehensive income in 2023, having considered all aspects, including Clal Insurance's compliance with the economic solvency ratios detailed above.

Additionally, on May 28, 2025, subsequent to the reporting date, Clal Insurance's Board approved a dividend distribution totaling approx. NIS 300 million, which constitutes approx. 46% of Clal Insurance's comprehensive income in 2024, having considered all aspects, including Clal Insurance's compliance with the economic solvency ratios detailed above. This dividend distribution was taken into account in the calculation of the solvency ratio as of December 31, 2024.

As of December
31, 2024
As of December
31, 2023
In NIS thousand Audited Audited
Shareholders' equity in respect of SCR 13,283,660 11,267,843
Solvency capital requirement (SCR) 10,340,630 10,382,676
Surplus 2,943,030 885,167
Economic solvency ratio (in %) 128% 109%
Effect of material equity transactions taken in the period between the
calculation date and the publication date of the solvency ratio report:
Raising (redemption) of capital instruments (*)
- -
Shareholders' equity in respect of SCR 13,283,660 11,267,843
Surplus 2,943,030 885,167
Economic solvency ratio (in %) 128% 109%
Capital surplus after equity transactions taken in the period between the
calculation date and the publication date of the Economic Solvency Ratio
Report, compared with the Board of Directors' target:
The Board of Directors' economic solvency ratio target (percentages) 115% 110%
Capital surplus (shortfall) relative to the target (NIS thousand) 1,391,935 (153,101)

10.3 Solvency ratio without applying the Provisions for the Transitional Period:

(*) Subsequent to the reporting date, on April 24, 2025, Bonds (Series 14) were issued for a total of approx. NIS 500 million. This issuance does not affect the capital surplus and the economic solvency ratio, since as of December 31, 2024 there is an unutilized Tier 2 capital balance of approx. NIS 76 million in excess of the Tier 2 capital cap (40% of the capital requirements in a calculation without the Transitional Period).

Material changes from the previous year:

For an explanation regarding key changes, see Section 2.1 above, except for the effect of the Deduction Amount, which is not relevant for a calculation without applying the Transitional Provisions for the Transitional Period.

May 28, 2025
Approval date of the Haim Samet Yoram Naveh Eran Czerninski Avi Ben Noon
financial statements Chairman of the Board CEO Executive VP Executive VP
Head of the Finance Division Chief Risk Officer

Clal Insurance Enterprises Holdings Ltd. | Raoul Wallenberg St. 36 | Kiryat Atidim, Tower 8, Tel-Aviv, Israel Tel. +972-3-6387777 | *5454 | Fax. +972-6387676

Clal.co.il

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