Earnings Release • Jul 24, 2018
Earnings Release
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Pursuant to Article 17(1) of the Regulation (EU) No. 596/2014 of the European Parliament and of the Council of 16 April 2014 on market abuse (market abuse regulation) and repealing Directive 2003/6/EC of the European Parliament and of the Council and Commission Directives 2003/124/EC, 2003/125/EC and 2004/72/EC, the Management Board of Orange Polska S.A. hereby provides selected financial and operating data related to the activities of the Orange Polska Capital Group ("the Group", "Orange Polska") for 2Q 2018.
Disclosures on performance measures, including adjustments, are presented in the Note 2 to Condensed IFRS Interim Consolidated Financial Statements of the Orange Polska Group for the 6 months ended 30 June 2018 (available at http://orange-ir.pl/results-center/results/2018).
| key figures (PLN million) | 1H 2018 (IFRS15) |
1H 2018 (IAS18) |
1H 2017 (IAS18) |
change (IAS18) |
2Q 2018 (IFRS15) |
2Q 2018 (IAS18) |
2Q 2017 (IAS18) |
change (IAS18) |
|---|---|---|---|---|---|---|---|---|
| revenue | 5,416 | 5,532 | 5,657 | -2.2% | 2,706 | 2,766 | 2,839 | -2.6% |
| EBITDA | 1,383 | 1,531 | 1,560 | -1.9% | 709 | 785 | 812 | -3.3% |
| EBITDA margin | 25.5% | 27.7% | 27.6% | +0.1pp | 26.2% | 28.4% | 28.6% | -0.2pp |
| adjusted EBITDA1 | 1,383 | 1,531 | 1,568 | -2.4% | 709 | 785 | 820 | -4.3% |
| adjusted EBITDA margin1 | 25.5% | 27.7% | 27.7% | 0.0pp | 26.2% | 28.4% | 28.9% | -0.5pp |
| operating income | 106 | 254 | 278 | -8.6% | 73 | 149 | 169 | -11.8% |
| net income/loss | -66 | 54 | 110 | -50.9% | -16 | 46 | 71 | -35.2% |
| capex | 971 | 971 | 822 | +18.1% | 583 | 583 | 437 | +33.4% |
| adjusted capex1 | 939 | 939 | 822 | +14.2% | 551 | 551 | 437 | +26.1% |
| organic cash flow | -187 | -187 | -36 | n/a | -32 | -32 | 218 | n/a |
| 1 adjusted organic cash flow |
-181 | -181 | -36 | n/a | -29 | -29 | 218 | n/a |
Evolution of business trends is presented under the old IAS18 accounting standard. The new accounting standard, IFRS15, has been implemented by Orange Polska prospectively i.e. no comparative figures for past years restated to IFRS15 are provided. In the opinion of the Company, such an approach assures continuity of performance vis-a-vis the recently announced strategy and already known business trends.
1 please refer to adjustment table on p.5
| KPI ('000) | 2Q 2018 | 2Q 2017 | Change |
|---|---|---|---|
| convergent customers (B2C) | 1,137 | 858 | +32.5% |
| mobile accesses (SIM cards) | 14,484 | 14,555 | -0.5% |
| post-paid | 9,790 | 9,573 | +2.3% |
| pre-paid | 4,694 | 4,983 | -5.8% |
| fixed broadband accesses (retail) | 2,506 | 2,323 | +7.9% |
| fixed voice lines (retail) | 3,541 | 3,809 | -7.0% |
2 please refer to adjustment table on p.5
"It was a very good quarter for our fibre sales, despite the fact that the lower number of working days as well as the newly introduced trading ban on some Sundays did not help overall commercial activity. Fibre customer net additions came in at 39k, our best quarterly achievement ever. Once again, more than 80% of gross additions were new customers for Orange, proving that we continue to win back market share from other operators. The fibre service adoption rate is now close to 10% and as of today it is available in almost 3 million Polish households. Convergence penetration keeps on increasing in all our key services. Every convergent customer uses on average four services and pays us more than PLN 100 a month. This average revenue per customer has now stabilised, thanks to effective upsell (each customer accounts for 1.8 SIM cards) and the value-oriented changes we introduced with the Orange Love offer.
Orange Polska's second quarter results were greatly supported by the effects of our transformation initiatives. Cost optimisations on this scale would not be possible without the simplification of business processes in all areas of our operations. It is a huge effort for which I would like to thank our entire organisation. In 2H we will concentrate on preparing for further optimisation initiatives that will bear fruit in 2019.
We are very pleased that we reached an agreement with T-Mobile on access to our fibre network. The deal will escalate convergence on fibre technology in Poland and will enable faster monetisation of our investments.
It is now almost a year since we announced our Orange.one strategy. I can confirm that we continue to follow it in every aspect, and even though the market remains very competitive we are on track with our turnaround ambitions."
Revenues (under IAS18 accounting) totalled PLN 2,766 million in 2Q, down 2.6% or PLN 73 million year-on-year but flat quarter-on-quarter. There were five main factors influencing the revenue trend.
Firstly, high growth of revenues from convergent services (34% year-on-year) driven by robust customer growth and upsell of new services. Secondly, revenues from mobile-only and fixed broadband-only services declined (15% year-on-year) as a result of migration to convergence, value focus reflected in service pricing and market competition.
Thirdly, revenue performance in 2Q was affected by lower equipment sales as saturation of customer base by instalment offers and cut in subsidies translated into lower volumes of handsets sold. Fourthly, another very strong quarter for IT/IS growing 33% year-on-year driven by service contracts to large customers and growing orders from public sector. Finally, wholesale revenues benefitted from a national roaming contract with Play and support from international interconnect.
Our commercial activity is focused on delivering a package of mobile and fixed services, which we define as convergence. It is our competitive edge, it constitutes a good customer loyalty tool and it allows us to upsell more services, winning a higher share of household media and telecom budgets.
In 2Q our B2C convergent customer base increased by 47,000 or 33% year-on-year. At the end of June, 54% of our B2C broadband customers were convergent versus 43% a year ago. In B2C mobile handset customer base, penetration of convergence increased to 42% versus 31% at the end of June 2017. The total number of services used by B2C convergent customers reached 4.7 million, which implies that on average every customer uses more than four services. The year-onyear fall of average revenue per convergent offer (ARPO) was contained to just 2.5% in 2Q after it fell more than 10% in 1Q. This improved trend is a result of the value oriented changes in the Orange Love offer, growing upsell of TV services as well as additional mobile SIM cards.
Total fixed broadband customer base increased by 29,000 in 2Q or 8% year-on-year. It is driven by an attractive convergent offer and technological transformation. The share of ADSL customers stood at only 49% at the end of June versus 61% a year ago. Fibre customer base almost doubled year-on-year and added 39,000 in 2Q, which was the highest ever quarterly result. Our nonconvergent broadband customer base continues to shrink as a result of migration to convergence but also due to churn. Drop of ARPO from broadband-only services was contained to just 1% yearon-year as a result of growing share of fibre customers and better trend on the business market.
Our pay-TV customer base continued to strongly expand following improvements in our content value proposition and focus on convergence. With net additions of 25,000 in 2Q, it reached 900,000 and increased 14% year-on-year.
Total number of mobile services increased by 116,000 in 2Q, the most in many quarters, mainly owing to improvement in pre-paid. Pre-paid customer base grew almost 2% versus 1Q as a result of attractive customer proposition and diminishing effects of the registration obligation.
Post-paid customer base increased by 43,000 in 2Q 2018. In handset offers, net customer additions of 48,000 reflected the shift from volume to value in the commercial approach and focus on convergence. Mobile broadband customer base fell another quarter in a row, again driven by the shift to wireless for fixed offers and growing data packages for smartphone usage available in handset tariffs. Similarly to broadband, evolution of non-convergent mobile customer base is influenced by migration to convergence and market competition.
In fixed voice, the net loss of lines was broadly stable at 72,000 in 2Q. This is attributable to growth of VoIP services, which are part of the Orange Love package. Excluding VoIP services, the loss of lines accelerated, as it is affected by structural negative market trends.
EBITDA for 2Q 2018 came in at PLN 785 million (under IAS18 accounting) and was down 4.3% year-on-year. The year-on-year evolution was affected by lower gains of sales of assets due to longer-than-expected negotiations regarding real estate disposals. Excluding this factor, EBITDA is higher by 2.5%. A decrease in direct margin was more than offset by indirect cost optimisations. Indirect costs were down 10% year-on-year. It was a consequence of numerous transformation actions launched in many areas of operations (e.g. labour, sales & customer care, IT, network, property expenses, general expenses) resulting in simplification and automation of business processes.
Net income for 2Q 2018 stood at PLN 46 million (under IAS18 accounting) versus PLN 71 million in 2Q 2017. The decline is almost entirely attributed to lower operating income. Net financial expense was flat year-on-year.
Adjusted organic cash flow for 2Q 2018 came in at PLN -29 million, down versus PLN 218 million in 2Q 2017 but up versus PLN -152 million in 1Q 2018. There were three main reasons behind the year-on-year decline. Firstly, operating cash flow came in at PLN 468 million in 2Q 2018, down PLN 95 million year-on-year, mainly due to higher severance payments resulting from implementation of the new Social Agreement and higher payments related to roaming. Secondly, capital expenditure cash outflows were PLN 502 million in 2Q 2018, up PLN 80 million year-onyear, as a result of high capex of the current quarter. Finally, proceeds from sale of assets came in at PLN 72 million below last year.
"Our financial performance in 2Q was mainly influenced by three developments. Firstly, the very strong positive impact of cost optimisations translated into 10% year-on-year lower indirect costs. Secondly, our revenue trend on one hand was supported by strong growth in convergence, IT/IS
3 please refer to adjustment table on p.5
and wholesale but on the other hand was affected by the decrease in equipment sales due to the lower volume of sales acts. Finally, negotiations on real estate disposals are taking longer than we expected, which affected both EBITDA trend and cash generation.
Our underlying business trends after first half of the year are stable and in line with our expectations. First half EBITDA constitutes slightly more than half of our full-year plan. We reiterate our full-year adjusted EBITDA guidance at around PLN 3.0 billion under IAS 18 and PLN 2.75 billion under IFRS 15."
| 2Q'18 | 2Q'18 | 2Q'17 | 1H'18 | 1H'18 | 1H'17 | |
|---|---|---|---|---|---|---|
| in PLNm | IFRS15 | IAS18 | IAS18 | IFRS15 | IAS18 | IAS18 |
| Revenue | 2,706 | 2,766 | 2,839 | 5,416 | 5,532 | 5,657 |
| 0 | 0 | 0 | 0 | 0 | 0 | |
| Adjusted revenue | 2,706 | 2,766 | 2,839 | 5,416 | 5,532 | 5,657 |
| EBITDA | 709 | 785 | 812 | 1,383 | 1,531 | 1,560 |
| Employment termination expense – |
0 | 0 | 8 | 0 | 0 | 8 |
| Adjusted EBITDA | 709 | 785 | 820 | 1,383 | 1,531 | 1,568 |
| Capital expenditures | 583 | 583 | 437 | 971 | 971 | 822 |
| Telecommunication licenses** – |
-32 | -32 | 0 | -32 | -32 | 0 |
| Adjusted capital expenditures | 551 | 551 | 437 | 939 | 939 | 822 |
| Organic cash flow | -32 | -32 | 218 | -187 | -187 | -36 |
| Investment grants received/paid to fixed – assets suppliers* |
3 | 3 | 0 | 6 | 6 | 0 |
| Adjusted organic cash flow | -29 | -29 | 218 | -181 | -181 | -36 |
* relates to EU subsidies for the Digital Poland Operational Programme (POPC)
** capitalised future payments for T-Mobile related to usage of the 900 MHz frequency until 2020
This press release contains forward-looking statements, including, but not limited to, statements regarding anticipated future events and financial performance with respect to our operations. Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words like 'believe', 'expect', 'anticipate', 'estimated', 'project', 'plan', 'adjusted' and 'intend' or future or conditional verbs such as 'will,' 'would,' or 'may.' Factors that could cause actual results to differ materially from expected results include, but are not limited to, those set forth in our Registration Statement, as filed with the Polish securities and exchange commission, the competitive environment in which we operate, changes in general economic conditions and changes in the Polish and/or global financial and/or capital markets. Forwardlooking statements represent management's views as of the date they are made, and we assume no obligation to update any forward-looking statements for actual events occurring after that date. You are cautioned not to place undue reliance on our forward-looking statements.
Orange Polska 2Q 2018 Results Presentation
Venue address: Orange Polska Aleje Jerozolimskie 160, (Conference room - ground floor) 02-326 Warsaw, Poland
Start: 11.00 CET
The presentation will also be available via a live webcast on our website and via a live conference call:
Time: 11:00 (Warsaw) 10:00 (London) 05:00 (New York)
Conference title: Orange Polska 2Q 2018 Results Conference Call
Dial in numbers:
PIN: 17724348#
Poland Toll: +48 22 583 9021
Canada Toll: +14162164194
France Toll: +33170710159
Germany Toll: +4969222225429
Netherlands Toll: +31207095119
United Kingdom Toll: +44 2071943759
United Kingdom Toll-Free: 08003766183
United States Toll-Free: 8442860643
| 2017 | 2018 | |||||||
|---|---|---|---|---|---|---|---|---|
| amounts in PLN millions | 1Q | 2Q | 3Q | 4Q | 1Q | 2Q | ||
| Income statement | as reported (IAS18) |
as reported (IAS18) |
as reported (IAS18) |
as reported (IAS18) |
IFRS15 | IAS18 | IFRS15 | IAS18 |
| Revenues | ||||||||
| Mobile services only | 875 | 879 | 825 | 794 | 688 | 747 | 682 | 729 |
| Fixed services only | 721 | 688 | 681 | 658 | 627 | 636 | 628 | 634 |
| Narrowband | 333 | 317 | 308 | 299 | 287 | 287 | 275 | 276 |
| Broadband | 272 | 257 | 258 | 246 | 232 | 241 | 233 | 238 |
| B2B Network Solutions | 116 | 114 | 115 | 113 | 108 | 108 | 120 | 120 |
| Convergent services B2C | 233 | 256 | 279 | 300 | 291 | 321 | 316 | 342 |
| Equipment sales | 303 | 304 | 297 | 352 | 351 | 309 | 307 | 288 |
| IT and integration services | 92 | 101 | 123 | 177 | 112 | 112 | 134 | 134 |
| Wholesale | 512 | 524 | 547 | 557 | 579 | 579 | 571 | 571 |
| Mobile wholesale | 268 | 280 | 291 | 308 | 312 | 312 | 329 | 329 |
| Fixed wholesale | 176 | 180 | 193 | 184 | 188 | 188 | 176 | 176 |
| Other | 68 | 64 | 63 | 65 | 79 | 79 | 66 | 66 |
| Other revenues | 82 | 87 | 62 | 72 | 62 | 62 | 68 | 68 |
| Total revenues | 2 818 | 2 839 | 2 814 | 2 910 | 2 710 | 2 766 | 2 706 | 2 766 |
| year-on-year* | 0,5% | -2,2% | -1,3% | -2,4% | 0 | 0 -1,8% |
-2,6% | |
| Labour expenses | (452) | (438) | (395) | (405) | (432) | (433) | (397) | (394) |
| External purchases | (1 554) | (1 541) | (1 555) | (1 766) | (1 549) | (1 524) | (1 529) | (1 508) |
| - Interconnect expenses | (409) | (421) | (474) | (474) | (448) | (448) | (471) | (471) |
| - Network and IT expenses | (157) | (167) | (157) | (171) | (148) | (148) | (152) | (152) |
| - Commercial expenses | (638) | (609) | (572) | (726) | (578) | (553) | (551) | (530) |
| - Other external purchases | (350) | (344) | (352) | (395) | (375) | (375) | (355) | (355) |
| Other operating incomes & expenses | (54) | (71) | (65) | (65) | (51) | (51) | (33) | (33) |
| Impairment of receivables and contract assets | (18) | (26) | (26) | (16) | (23) | (31) | (41) | (49) |
| Employment termination expenses | 0 | (8) | 0 | (200) | 0 | 0 | 0 | 0 |
| Gain on disposal of assets | 8 | 57 | 3 | 13 | 19 | 19 | 3 | 3 |
| Reported EBITDA | 748 | 812 | 776 | 471 | 674 | 746 | 709 | 785 |
| % of revenues | 26,5% | 28,6% | 27,6% | 16,2% | 24,9% | 27,0% | 26,2% | 28,4% |
| The impact of Social Agreements net of related curtailment of long-term employee benefits |
0 | 8 | 0 | 196 | 0 | 0 | 0 | 0 |
| Adjusted EBITDA | 748 | 820 | 776 | 667 | 674 | 746 | 709 | 785 |
| % of revenues | 26,5% | 28,9% | 27,6% | 22,9% | 24,9% | 27,0% | 26,2% | 28,4% |
| Depreciation & amortisation | (639) | (642) | (643) | (648) | (641) | (641) | (636) | (636) |
| (Impairement)/reversal of impairement of non-current assets |
0 | (1) | (5) | 0 | 0 | 0 | 0 | 0 |
| Operting income / (loss) | 109 | 169 | 128 | (177) | 33 | 105 | 73 | 149 |
| % of revenues | 3,9% | 6,0% | 4,5% | -6,1% | 1,2% | 3,8% | 2,7% | 5,4% |
| Finance costs, net | (71) | (86) | (88) | (59) | (86) | (86) | (87) | (87) |
| - Interest expenses, net | (67) | (66) | (61) | (53) | (62) | (62) | (54) | (54) |
| - Discounting expense | (4) | (20) | (27) | (6) | (24) | (24) | (33) | (33) |
| Income tax | 1 | (12) | (12) | 38 | 3 | (11) | (2) | (16) |
| Consolidated net income / (loss) | 39 | 71 | 28 | (198) | (50) | 8 | (16) | 46 |
* Change is calculated based on IAS18 figures
| 2017 | 2018 | ||||||
|---|---|---|---|---|---|---|---|
| customer base (in thousands) | 1Q | 2Q | 3Q | 4Q | 1Q | 2Q | |
| Convergent customers o/w B2C |
938 738 |
1,084 858 |
1,195 945 |
1,306 1,035 |
1,376 1,090 |
1,436 1,137 |
|
| o/w B2B | 200 | 227 | 250 | 271 | 287 | 298 | |
| Fixed telephony accesses | |||||||
| PSTN | 3,181 | 3,081 | 2,972 | 2,857 | 2,738 | 2,623 | |
| VoIP | 678 | 728 | 771 | 827 | 875 | 918 | |
| Total retail main lines | 3,859 | 3,809 | 3,744 | 3,684 | 3,613 | 3,541 | |
| o/w B2C convergent | 449 | 530 | 577 | 630 | 678 | 718 | |
| o/w B2C PSTN convergent | 158 | 169 | 152 | 124 | 110 | 104 | |
| o/w B2C VoIP convergent | 291 | 362 | 425 | 506 | 568 | 614 | |
| Fixed broadband access | |||||||
| ADSL | 1,451 | 1,407 | 1,367 | 1,324 | 1,278 | 1,238 | |
| VHBB (VDSL+Fibre) | 544 | 588 | 633 | 681 | 724 | 767 | |
| o/w VDSL | 427 | 443 | 457 | 467 | 476 | 481 | |
| o/w Fibre | 117 | 145 | 176 | 214 | 248 | 286 | |
| CDMA | 14 | 0 | 0 | 0 | 0 | 0 | |
| Wireless for fixed | 260 | 328 | 377 | 433 | 475 | 502 | |
| Retail broadband - total | 2,269 | 2,323 | 2,377 | 2,438 | 2,477 | 2,506 | |
| o/w B2C convergent | 738 | 858 | 945 | 1,035 | 1,090 | 1,137 | |
| TV client base | |||||||
| IPTV | 254 | 277 | 301 | 333 | 359 | 386 | |
| DTH (TV over Satellite) | 521 | 515 | 512 | 515 | 515 | 514 | |
| TV client base - total | 775 | 792 | 814 | 848 | 875 | 900 | |
| o/w B2C convergent | 351 | 418 | 473 | 551 | 597 | 641 | |
| Mobile accesses | |||||||
| Post-paid | |||||||
| Mobile Handset | 7,009 | 7,112 | 7,200 | 7,270 | 7,310 | 7,358 | |
| Mobile Broadband | 1,364 | 1,334 | 1,287 | 1,231 | 1,164 | 1,104 | |
| M2M | 1,079 | 1,126 | 1,175 | 1,225 | 1,273 | 1,328 | |
| Total postpaid | 9,452 | 9,573 | 9,662 | 9,726 | 9,747 | 9,790 | |
| o/w B2C convergent | 1,366 | 1,601 | 1,760 | 1,959 | 2,085 | 2,183 | |
| Total pre-paid | 5,820 | 4,983 | 4,696 | 4,698 | 4,621 | 4,694 | |
| Total | 15,272 | 14,555 | 14,358 | 14,424 | 14,368 | 14,484 | |
| Wholesale customers | |||||||
| WLR | 614 | 587 | 564 | 531 | 507 | 487 | |
| Bitstream access | 195 | 183 | 175 | 167 | 165 | 156 | |
| LLU | 105 | 100 | 96 | 91 | 87 | 83 | |
| quarterly ARPO in PLN per month | 2017 | 2018 |
| 1Q | 2Q | 3Q | 4Q | 1Q | 2Q | |
|---|---|---|---|---|---|---|
| Convergent services B2C | 112.5 | 105.0 | 102.8 | 103.1 | 100.8 | 102.4 |
| Fixed services only - voice | 37.5 | 36.9 | 37.1 | 37.1 | 36.9 | 36.9 |
| Fixed services only - broadband | 58.0 | 57.3 | 58.8 | 56.6 | 56.6 | 56.8 |
| Mobile services only | 21.8 | 23.5 | 23.5 | 23.0 | 21.9 | 21.7 |
| Postpaid excl M2M | 32.8 | 32.9 | 30.9 | 30.3 | 29.2 | 28.7 |
| Mobile Handset | 35.1 | 35.5 | 33.1 | 32.5 | 31.1 | 30.5 |
| Mobile Broadband | 22.3 | 20.9 | 20.3 | 19.4 | 19.1 | 18.4 |
| Prepaid | 9.3 | 11.3 | 13.0 | 12.6 | 11.9 | 12.3 |
| Mobile wholesale (convergent + mono) | 6.0 | 6.7 | 7.3 | 7.7 | 7.2 | 7.6 |
| other mobile operating statistics | 2017 | 2018 | ||||
|---|---|---|---|---|---|---|
| 1Q | 2Q | 3Q | 4Q | 1Q | 2Q | |
| Number of smartphones (thousands) | 6,312 | 6,441 | 6,552 | 6,744 | 6,886 | 7,006 |
| AUPU (in minutes) | ||||||
| post-paid | 342.5 | 341.0 | 335.7 | 346.4 | 353.9 | 349.7 |
| pre-paid | 121.7 | 133.2 | 151.9 | 156.5 | 162.0 | 166.3 |
| blended | 248.0 | 259.8 | 269.5 | 278.7 | 285.8 | 284.7 |
| Quarterly mobile customer churn rate (%) | ||||||
| post-paid | 3.1 | 2.8 | 2.9 | 3.2 | 3.1 | 2.7 |
| pre-paid | 21.3 | 25.0 | 17.5 | 10.9 | 14.6 | 11.3 |
| SAC post-paid (PLN) | 130.7 | 92.7 | 91.2 | 90.0 | 75.2 | 79.9 |
| SRC post-paid (PLN) | 64.0 | 36.6 | 39.7 | 56.0 | 39.7 | 29.5 |
| Employment structure of Group as reported | 2018 | |||||
|---|---|---|---|---|---|---|
| Active full time equivalents (end of period) | 1Q | 2Q | 3Q | 4Q | 1Q | 2Q |
| Orange Polska | 15,481 | 15,131 | 14,818 | 14,587 | 14,372 | 13,730 |
| 50% of Networks | 347 | 351 | 347 | 341 | 348 | 345 |
| Total | 15,828 | 15,482 | 15,165 | 14,928 | 14,720 | 14,075 |
Terms used:
Average Usage per User (AUPU) – the average monthly total usage of minutes divided by the average number of SIM cards (excluding M2M) in a given period.
Churn rate – the number of customers who disconnect from a network divided by the weighted average number of customers in a given period.
Convergent services - Revenues from B2C convergent offers (excluding equipment sales). A convergent offer is defined as an offer combining at least a broadband access (xDSL, FTTx, cable or wireless for fixed) and a mobile voice contract (excluding MVNOs) with a financial benefit. Convergent services revenues do not include incoming and visitor roaming revenues.
Convergent services B2C ARPO - the average monthly revenues from convergent services generated by retail customers (B2C) divided by the average number of B2C convergent customers in a given period.
Fixed broadband-only services – Revenues from fixed broadband offers (excluding B2C convergent offers and equipment sales) including TV and VoIP services.
Fixed broadband-only services ARPO – the average monthly revenues from fixed broadband only services divided by the average number of accesses in a given period.
Mobile-only services - Revenue from mobile offers (excluding consumer market convergent offers) and Machine to Machine (M2M) connectivity. Mobile only services revenue does not include equipment sales, incoming and visitor roaming revenue.
Mobile-only services ARPO – the average monthly retail revenues from mobile only services excluding M2M connectivity, divided by the average number of SIM cards (excluding M2M) in a given period.
Mobile-only broadband ARPO – the average monthly retail revenues from SIM cards dedicated to mobile broadband access (excluding B2C convergent offers and equipment sales) divided by the average number of these SIM cards in a given period.
Mobile-only handset ARPO – the average monthly retail revenues from SIM cards dedicated to mobile handset access (excluding B2C convergent offers and equipment sales) divided by the average number of these SIM cards in a given period.
Subscriber Acquisition Cost (SAC) – Customer acquisition costs divided by the number of gross customers added during the respective period. Customer acquisition costs comprise commissions paid to distributors and net subsidies resulting from the sale of the handset.
Subscriber Retention Cost (SRC) – Customer retention costs divided by the number of customers retained during the respective period. Customer retention costs comprise commissions paid to distributors and net subsidies resulting from the sale of the handset.
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