Investor Presentation • May 8, 2025
Investor Presentation
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€ m unless otherwise stated
| Q1-24 | Q1-25 | VAR. | Δ% | |
|---|---|---|---|---|
| REVENUES | 3,045 | 3,198 | +152 | +5% |
| ADJUSTED EBIT1 | 706 | 796 | +90 | +13% |
| NET PROFIT | 501 | 5972 | +96 | +19% |
Revenues and costs are net of commodity price and pass-through charges of the energy business; 1. Adjusted excluding systemic charges related to insurance guarantee fund (€19m for Q1-25) and costs and proceeds of extraordinary nature, please refer to slide 36 for a full reconciliation; 2. Includes €27m of mark-to-market gain on Nexi and TIM shares upon (de)recognition


1. Adjusted excluding systemic charges related to insurance guarantee fund and costs and proceeds of extraordinary nature. Please refer to slide 36 for a full reconciliation



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1. Includes Digital Identities fees, EGI, Poste, Patenti Via Poste, Philately, Poste Motori, Poste Welfare Service, Agile Lab and Sourcesense; 2. Includes income received by other segments in return for use of the distribution network, Corporate Services and capex costs reimbursement


otherwise stated
€ m unless

1. Adjusted excluding systemic charges related to insurance guarantee fund. Please refer to slide 36 for a full reconciliation; 2. Includes revenues from payment slips (bollettino), current accounts related revenues, fees from INPS and money transfer; 3. Includes reported revenues from custody accounts, credit cards and other revenues from third party products distribution; 4. Includes intersegment distribution revenues

| o.w. net investment 1.8 flows5 |
1.6 |
|---|---|
| -------------------------------------- | ----- |
1. EoP figures; 2. Includes deposits and Assets Under Custody; 3. Deposits do not include REPOs and Poste Italiane liquidity; 4. Includes Moneyfarm; 5. Includes Mutual funds and Life Investments & Pension
€ m unless
rate (%)2 5.5

1. Adjusted excluding systemic charges related to insurance guarantee fund. Please refer to slide 36 for a full reconciliation; 2. Lapse rate is calculated as surrenders divided by average technical provisions; 3. Includes Motor (distribution only); 4. Protection CoR calculated as: (insurance expenses + net reinsurance expenses -/+ other technical income and expenses + not directly attributable expenses) / gross insurance revenues, net of reinsurance
8.6 83
85
Ratio (%) 4




1. Revenues are net of commodity price and pass-through charges of the energy business for a total of €127m in Q1-24 and €171m in Q1-25

€ m unless otherwise stated


1. Excluding other non-HR costs. Numbers are net of commodity price and pass through charges of the energy business; 2. Refers to parcels, payments and telco

19




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1. As of March 2025; 2. Figures do not include c.€0.2bn short-term debt repaid in April 2025; 3. Shareholders' equity net of revaluation reserves and taking into consideration the accrued dividend for the period; 4. Other includes buyback, the coupon on the hybrid bond, changes in reserves related to incentive schemes (IFRS2), reclassification fair value reserve Nexi and other movements


impact of TIM stake acquisition, reported figure equals to €3,199 (including the 9.81% stake of TIM's ordinary capital, classified as a financial asset measured at FVOCI as at 31 March 2025)

1. Includes short term REPO and collateral; 2. Entirely invested in floating rate deposits c/o MEF; 3. Includes business current accounts, Postepay business clients' deposits, Long-term REPO, Poste Italiane liquidity and other balances; 4. Includes Tax Credits & Others; 5. Average yield calculated as income on average deposits

€ m unless otherwise stated








SWAP (BP)
(BP)

Impact on SII ratio
(33) p.p.
(7) p.p.
+45 p.p.
(44) p.p.
WELL ABOVE RISK TOLERANCE AND MANAGERIAL AMBITION UNDER SIMULATED SCENARIOS

€ m unless otherwise stated



1. Includes Motor (distribution only) GPW for a total of €4m in Q1-24 and €6m in Q1-25

INFLOWS IN MULTICLASS & UNIT LINKED PRODUCTS COMPENSATING SEGREGATED FUNDS OUTFLOWS


1. Includes financial assets covering Class I technical provisions and free surplus investments according to local GAAP; 2. Refers only to GS Posta Valore Più
€ m unless otherwise stated
| Q1-24 | Q1-25 | |||||||
|---|---|---|---|---|---|---|---|---|
| MAIL, PARCEL & DISTRIBUTION |
FINANCIAL SERVICES |
INSURANCE SERVICES |
CONSOLIDATED ACCOUNTS |
MAIL, PARCEL & DISTRIBUTION |
FINANCIAL SERVICES |
INSURANCE SERVICES |
CONSOLIDATED ACCOUNTS |
|
| Reported EBIT |
41 | 199 | 349 | 706 | 25 | 256 | 363 | 777 |
| charges related Systemic to fund insurance guarantee |
0 | 0 | 0 | 0 | 0 | 4 | 15 | 19 |
| Adjusted EBIT |
41 | 199 | 349 | 706 | 25 | 260 | 378 | 796 |
| Q1-24 | Q1-25 | |||||
|---|---|---|---|---|---|---|
| POSTEPAY SERVICES | CONSOLIDATED ACCOUNTS |
POSTEPAY SERVICES | CONSOLIDATED ACCOUNTS |
|||
| External revenue - reported |
470 | 3,136 | 538 | 3,337 | ||
| Commodity prices and pass-through charges for external clients |
(91) | (91) | (140) | (140) | ||
| External revenue reclassified | 379 | 3,045 | 398 | 3,198 | ||
| Intersegment revenue - reported |
106 | 102 | ||||
| Commodity prices and pass-through charges for Group consumption |
(36) | (31) | ||||
| Intersegment revenue reclassified | 70 | 71 | ||||
| Cost of goods and services - reported |
290 | 896 | 336 | 970 | ||
| Commodity prices and pass-through charges | (127) | (91) | (171) | (140) | ||
| Cost of goods and services reclassified | 163 | 805 | 165 | 830 |




1. Including social measures related cards; 2. Including payments, top-ups and withdrawals; 3. Includes e-commerce and web transactions on Poste Italiane channels; 4. An innovative electronic tool associated to a single customer, able to authorize in app payment transactions


1. App Users Stickiness is calculated as daily active users/monthly active users; 2. Defined as any digital contact the client has with Poste Italiane (e.g. App login, access to website etc.), excluding LIS interactions; 3. Defined as all transactions (e.g. bill payments, bank transfers, etc.) as well as sales (e.g. subscription of financial products), excluding LIS transactions and sales

POSTEPAY ISSUING TRANSACTION VALUE (BASE 100)1

| € m unless otherwise stated |
MAIN RATIONALE |
INDICATIVE MAIN REMUNERATION SCHEME |
Q1-24 | Q1-25 | |
|---|---|---|---|---|---|
| • a) b) |
Postepay Services remunerates: Mail, Parcel and Distribution for providing IT, delivery volume, promoting and selling SIMs and energy contracts and other corporates services1 ; Financial Services for promoting and selling card payments and other payments (e.g. tax payments) throughout the network. |
a) b) |
Annual fee and number of payment transactions flat fee (depending on the product) Fixed % of revenues |
a) 77 b) 62 Total: 139 |
a) 87 b) 51 Total: 138 |
| • c) d) |
Insurance Services remunerates: Financial Services for promoting and selling insurance products2 and for investment management services3 ; Mail, Parcel and Distribution for providing corporate services1 |
c) d) |
Fixed % of upfront, maintenance and management fees Depending on service/product |
c) 180 d) 20 Total: 200 |
c) 219 d) 21 Total: 240 |
| Insurance Services reported intersegment costs under IFRS17, remunerating MPD only4 | Total: 6 | Total: 6 | |||
| • e) f) |
Financial Services remunerates: Mail, Parcel and Distribution for promoting and selling Financial, Insurance and products throughout the network and for proving corporate services5 Postepay ; Services for providing certain payment services6. Postepay |
e) f) |
Fixed % (depending on the product) of revenues Depending on service/product |
e) 1,275 f) 48 Total: 1,3237 |
e) 1,314 f) 49 Total: 1,3637 |
| • g) h) |
Mail, Parcel and Distribution remunerates: Postepay Services for acquiring services, postman electronic devices and utilities; Financial Services as distribution fees related to "Bollettino DTT". |
g) h) |
Annual fee, fee * volumes Flat fee for each "Bollettino" |
g) 11 h) 0 Total: 11 |
g) 10 h) 0 Total: 10 |
1. Corporate Services such as communication, anti money laundering, IT, back office and call centres; 2. Which, in turn, remunerates Mail, Parcel and Distribution; 3. Investment management services provided by BancoPosta Fondi SGR; 4. Under IFRS17 costs directly attributable to insurance policies – incl. distribution costs to remunerate Poste Italiane network – are attributed to Insurance Services' revenues; 5. E.g. Corporate services are remunerated according to number of allocated FTEs, volumes of letters sent and communication costs; 6. E.g. "Bollettino"; 7. Excluding interest charges

SOCIAL

1m training hours in Q1; Corporate Welfare program further enhanced with additional services
• 'Advanced' (ESG overall score 79/100 rating)

• 'AA' rating • Sustainability Yearbook 2025 (90/100)
• Best-in-class World/Europe Indices
1. Developed in collaboration with GreenLog and ELIS Innovation Hub as part of the OpenItaly 2024 program; 2. Data as of 31-Mar-2025; 3. Developed in collaboration with the Italian Dyslexia Association, aimed at achieving the "Dyslexia Friendly Company" recognition
• Platinum medal • 'Top 1%' (89/100)
| €m | Q1-24 | Q1-25 | Var. | Var. % |
|---|---|---|---|---|
| Total revenues1 | 3,045 | 3,198 | +152 | +5% |
| of which: | ||||
| Mail, Parcel and Distribution | 934 | 949 | +15 | +2% |
| Financial Services | 1,335 | 1,409 | +74 | +6% |
| Insurance Services | 397 | 442 | +45 | +11% |
| Postepay Services1 | 379 | 398 | +19 | +5% |
| Total costs1,2 | 2,340 | 2,401 | +62 | +3% |
| of which: | ||||
| Total personnel expenses | 1,275 | 1,291 | +16 | +1% |
| of which personnel expenses | 1,274 | 1,285 | +11 | +1% |
| of which early retirement incentives | 0 | 1 | +1 | n.m. |
| of which legal disputes with employees | 1 | 5 | +4 | n.m. |
| COGS | 805 | 830 | +25 | +3% |
| Other operating costs1 | 59 | 53 | (6) | (10%) |
| Depreciation, amortisation and impairments | 201 | 228 | +27 | +13% |
| Adjusted EBIT1,2 | 706 | 796 | +90 | +13% |
| Systemic charges related to insurance guarantee fund | 0 | 19 | +19 | n.m. |
| Tax Credit VRA Adjustment | 0 | 0 | +0 | n.m. |
| EBIT | 706 | 777 | +71 | +10% |
| EBIT Margin Adjusted | +23% | +25% | ||
| Finance income/(costs) and profit/(loss) on investments accounted for using the equity method | 18 | 47 | +30 | n.m |
| Profit before tax | 723 | 824 | +101 | +14% |
| Income tax expense | 222 | 227 | +5 | +2% |
| Profit for the period | 501 | 597 | +96 | +19% |
1. Net of commodity price and pass-through charges of the energy business. Please refer to slide 36 for a full reconciliation; 2. Adjusted excluding systemic charges related to insurance guarantee fund and costs and proceeds of extraordinary nature. Please refer to slide 36 for a full reconciliation

| €m | Mail, Parcels & Distribution |
Financial Services |
Insurance Services |
Postepay Services |
Adjustments & eliminations1 |
Total |
|---|---|---|---|---|---|---|
| External Revenues | 949 | 1,409 | 442 | 398 | 0 | 3,198 |
| Intersegment Revenues | 1,421 | 261 | (53) | 71 | (1,701) | 0 |
| Total revenues2 | 2,370 | 1,670 | 389 | 469 | (1,701) | 3,198 |
| Labour cost | 1,395 | 14 | 3 | 16 | (137) | 1,291 |
| COGS2 | 673 | 16 | 2 | 165 | (25) | 830 |
| Other Costs3 | 41 | 13 | (1) | 4 | 0 | 56 |
| Capitalised Costs and Expenses | (16) | 0 | 0 | (0) | 0 | (16) |
| Impairment Loss/(Reversal) on debt instruments, receivables and other assets |
3 | 4 | 0 | 6 | 0 | 13 |
| Intersegment Costs | 10 | 1,363 | 7 | 138 | (1,517) | 0 |
| Total costs2,3 | 2,106 | 1,409 | 10 | 328 | (1,680) | 2,174 |
| Depreciation, amortisation and impairments | 239 | 0 | 0 | 9 | (21) | 228 |
| Adjusted EBIT2,3 | 25 | 260 | 378 | 133 | (0) | 796 |
| Systemic charges estimate related to insurance guarantee fund | 0 | 4 | 15 | 0 | 0 | 19 |
| Tax Credit VRA Adjustment | 0 | 0 | 0 | 0 | 0 | 0 |
| EBIT | 25 | 256 | 363 | 133 | (0) | 777 |
| Finance income/(cost) | 11 | 11 | 19 | 6 | 0 | 47 |
| Profit before tax | 36 | 267 | 382 | 139 | 0 | 824 |
| Tax cost/(income) | 7 | 74 | 107 | 38 | 0 | 227 |
| Profit for the period | 29 | 193 | 275 | 101 | 0 | 597 |
1. IFRS17 requires the attribution of costs directly attributable to insurance policies – incl. distribution costs to remunerate Poste Italiane network – to Insurance Services' revenues. To ensure full elimination of intersegment costs we make an adjustment at Group level, allocating such costs to Labour costs, COGS and D&A; 2. Net of commodity price and pass-through charges of the energy business. Please refer to slide 36 for a full reconciliation; 3. Adjusted excluding systemic charges related to insurance guarantee fund and costs and proceeds of extraordinary nature. Please refer to slide 36 for a full reconciliation
| € m |
Q1-24 | Q1-25 | Var | % Var |
|---|---|---|---|---|
| Segment revenue |
934 | 949 | +15 | +2% |
| Intersegment revenue |
1 372 , |
1 421 , |
+49 | +4% |
| Total revenues |
2 306 , |
2 370 , |
+64 | +3% |
| Personnel expenses |
1 358 , |
1 395 , |
+37 | +3% |
| of which personnel expenses |
358 1 , |
394 1 , |
+36 | +3% |
| of which early retirement incentives |
0 | 1 | +1 | n.m |
| costs1 Other operating |
686 | 700 | +15 | +2% |
| and Depreciation , amortisation impairments |
210 | 239 | +29 | +14% |
| Intersegment costs |
11 | 10 | (1) | (9%) |
| costs1 Total |
2 265 , |
2 345 , |
+80 | +4% |
| EBIT1 Adjusted |
4 1 |
2 5 |
(16) | (40%) |
| Credit Adjustment Tax VRA |
0 | 0 | +0 | n.m. |
| EBIT | 4 1 |
2 5 |
(16) | (40%) |
| MARGIN Adjusted EBIT |
+2% | +1% | ||
| income/(costs) Finance |
(17) | 11 | +28 | n.m |
| Profit/(Loss) before tax |
2 4 |
3 6 |
+12 | +48% |
| Income tax expense |
18 | 7 | (11) | (60%) |
| Profit for the period |
6 | 2 9 |
+23 | n.m |
1. Adjusted excluding costs and proceeds of extraordinary nature. Please refer to slide 36 for a full reconciliation
| € m |
Q1-24 | Q1-25 | Var | Var % |
|---|---|---|---|---|
| Segment revenue |
335 1 , |
409 1 , |
+74 | +6% |
| Intersegment revenue |
223 | 261 | +37 | +17% |
| Total revenues |
559 1 , |
670 1 , |
+111 | +7% |
| Personnel expenses |
12 | 14 | +1 | +11% |
| of which personnel expenses |
12 | 14 | +1 | +10% |
| of which early retirement incentives |
0 | 0 | +0 | n.m. |
| costs1 Other operating |
25 | 33 | +8 | +34% |
| and Depreciation , amortisation impairments |
0 | 0 | (0) | (0%) |
| Intersegment costs |
323 1 , |
363 1 , |
+40 | +3% |
| costs1 Total |
360 1 , |
410 1 , |
+50 | +4% |
| EBIT1 Adjusted |
199 | 260 | +62 | +31% |
| charges related fund Systemic insurance to guarantee |
0 | 4 | +4 | n.m. |
| EBIT | 199 | 256 | +58 | +29% |
| Adjusted EBIT MARGIN |
13% | 16% | ||
| income/(costs) Finance |
11 | 11 | +0 | +2% |
| Profit/(Loss) before tax |
209 | 267 | +58 | +28% |
| Income tax expense |
58 | 74 | +16 | +27% |
| Profit for the period |
151 | 193 | +42 | +28% |
1. Adjusted excluding systemic charges related to insurance guarantee fund. Please refer to slide 36 for a full reconciliation

| € m |
Q1-24 | Q1-25 | Var | Var % |
|---|---|---|---|---|
| Segment revenue |
397 | 442 | +45 | +11% |
| Intersegment revenue |
(39) | (53) | (14) | (36%) |
| Total revenues |
358 | 389 | +31 | +9% |
| Personnel expenses |
2 | 3 | +1 | +21% |
| of which personnel expenses |
2 | 3 | +1 | +21% |
| of which early retirement incentives |
0 | 0 | +0 | n.m |
| costs1 Other operating |
1 | 1 | +0 | +16% |
| and Depreciation , amortisation impairments |
1 | 0 | (0) | (4%) |
| Intersegment costs |
6 | 7 | +0 | +6% |
| costs1 Total |
0 1 |
1 1 |
+1 | +10% |
| EBIT1 Adjusted |
349 | 378 | +30 | +9% |
| charges related fund Systemic insurance to guarantee |
0 | 15 | +15 | n.m. |
| EBIT | 349 | 363 | +15 | +4% |
| Adjusted EBIT MARGIN |
97% | 97% | ||
| income/(costs) Finance |
14 | 19 | +5 | +39% |
| Profit/(Loss) before tax |
362 | 382 | +20 | +6% |
| Income tax expense |
111 | 107 | (3) | (3%) |
| Profit for the period |
252 | 275 | +23 | +9% |
1. Adjusted excluding systemic charges related to insurance guarantee fund. Please refer to slide 36 for a full reconciliation
| emarket sdir storage |
|---|
| CERTIFIED |
| € m |
Q1-24 | Q1-25 | Var | % Var |
|---|---|---|---|---|
| Segment revenue |
379 | 398 | +19 | +5% |
| Intersegment revenue |
70 | 71 | +1 | +2% |
| Total revenues1 |
449 | 469 | +20 | +5% |
| Personnel expenses |
15 | 16 | +1 | +7% |
| of which personnel expenses |
15 | 16 | +1 | +7% |
| Other costs1 operating |
169 | 174 | +5 | +3% |
| and Depreciation , amortisation impairments |
9 | 9 | (0) | (1%) |
| Intersegment costs |
139 | 138 | (1) | (1%) |
| Total costs1 |
331 | 337 | +5 | +2% |
| EBIT | 117 | 133 | +15 | +13% |
| MARGIN EBIT |
26% | 28% | ||
| income/(costs) Finance |
10 | 6 | (4) | (41%) |
| Profit/(Loss) before tax |
128 | 139 | +11 | +9% |
| Income tax expense |
35 | 38 | +3 | +8% |
| Profit for the period |
9 3 |
101 | +8 | +9% |
1. Net of commodity price and pass-through charges of the energy business. Please refer to slide 36 for a full reconciliation

This document contains certain forward-looking statements that reflect Poste Italiane's management's current views with respect to future events and financial and operational performance of the Company and of the Company's Group.
These forward-looking statements are made as of the date of this document and are based on current expectations, reasonable assumptions and projections about future events and are therefore subject to risks and uncertainties. Actual future results and performance may indeed differ materially from what is expressed or implied in this presentation, due to any number of different factors, many of which are beyond the ability of Poste Italiane to foresee, control or estimate precisely, including, but not limited to, changes in the legislative and regulatory framework, market developments, price fluctuations and other risks and uncertainties, such as, for instance, risks deriving from the direct and indirect effects resulting from the international ongoing conflict.
Forward-looking statements contained herein are not a guarantee of future performance and you are therefore cautioned not to place undue reliance thereon.
This document does not constitute a recommendation regarding the securities of the Company; it does not contain an offer to sell or a solicitation of any offer to buy any securities issued by Poste Italiane or any of its Group companies or other forms of financial assets, products or services.
Except as may be required by applicable law, Poste Italiane denies any intention or obligation to update or revise any forward-looking statements contained herein to reflect events or circumstances after the date of this presentation.
Pursuant to art. 154- BIS, par.2, of the Consolidated Financial Bill of February 24, 1998, the executive (Dirigente Preposto) in charge of preparing the corporate accounting documents at Poste Italiane, Alessandro Del Gobbo, declares that the accounting information contained herein corresponds to document results and accounting books and records.
This document includes summary financial information and should not be considered a substitute for Poste Italiane's full financial statements.
Numbers in the document may not add up only due to roundings.
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