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PHAROL, SGPS, S.A.

Investor Presentation Jun 19, 2020

1925_iss_2020-06-19_3f11eefa-ec5d-447e-838e-c5a7be261712.pdf

Investor Presentation

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Announcement | Lisbon | 16 June 2020

Notice to the Market disclosed by Oi - 1Q20 Results

PHAROL, SGPS S.A. hereby informs on the 2020 first quarter results disclosed by Oi, S.A., as detailed in the company's document attached hereto.

Oi 1Q20 EARNINGS REVIEW

GCM PLAN OI TRANSFORMATION

Investor Relations | June 15, 2020

IMPORTANT NOTICE

2

This presentation contains forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995 and the applicable Brazilian regulations. Statements that are not historical facts, including statements regarding the beliefs and expectations of Oi S.A. – under Judicial Reorganization ("Oi" or "Company"), business strategies, future synergies, cost savings, future costs and future liquidity are forward-looking statements.

The words "anticipates", "intends", "believes", "estimates", "expects", "forecasts", "plans," "aims" and similar expressions, as they relate to the Company or its management, are intended to identify forward-looking statements. There is no guarantee that the expected events, tendencies or expected results will actually occur. Such statements reflect the current views of the Company's management and are subject to a number of risks and uncertainties. These statements are based on many assumptions and factors, including general economic and market conditions, industry conditions, corporate approvals, operational factors and other factors. Any changes in such assumptions or factors could cause actual results to differ materially from current expectations. All forward-looking statements attributable to the Company or its affiliates, or persons acting on their behalf, are expressly qualified in their entirety by the cautionary statements set forth in this notice. Undue reliance should not be placed on such statements. Forward-looking statements speak only as of the date they are made.

Except as required under the Brazilian and U.S. federal securities laws and the rules and regulations of the CVM, the SEC or other regulatory authorities in other applicable jurisdictions, the Company and its affiliates do not have any intention or obligation to update, revise or disclose any changes to any of the forward-looking statements herein in order to reflect current or future events or their developments, changes in assumptions or changes in other factors affecting the forward-looking statements herein. You are advised, however, to consult any further disclosures the Company makes on related subjects in reports and communications that the Company files with the CVM and the SEC.

HIGHLIGHTS – OI CONTINUED TO DEMONSTRATE SOLID EXECUTION OF ITS PLAN AT THE BEGINNING OF 2020, ALLOWING the company TO MOVE FORWARD WITH ITS LONG TERM STRATEGIC VISION

Efficiency and Simplification

SIMPLIFICATION INITIATIVES GENERATING SAVINGS IN LINE WITH THE TARGET FOR THE YEAR

Strategic options

General Creditors Meeting (GCM) for Plan amendments and Company flexibility expected for AUGUST 2020

Market process for mobile sale in progress

STRUCTURAL SEPARATION for value maximization: INFRA CO and CLIENT CO

Full regulatory campaign in place for future PLC impact

FIBER PROJECT IMPLEMENTATION CONTINUES AT VERY STRONG PACE AND REACHED 1 MILLION FTTH CLIENTS

Take-up %

FTTH STRATEGY ON TRACK: FTTH CITIES KEEP POSTING EXPRESSIVE RESULTS APRIL REGISTERED THE MONTHLY RECORD FOR HOMES CONNECTED

modem WiFi UP para conectar a casa inteira

77

First 81 cities with FTTH continue to record consistent growth in broadband revenue

FTTH revenue growth remained strong, reaching 11.7% share of total residential net revenue. Decline in residential revenue reflects copper's divestment strategy

Postpaid maintains strong results in the main operational and financial indicators, offsetting the decline in prepaid revenue

Pós Pré

1 – Involuntary churn | 2 - Excludes interconnection revenues and handset sales. | 3 – Ex – M2M

Corporate strategy positioning as a solutions integrator has been boosting ITC revenue. focus on leveraging the Wholesale infrastructure has started to generate positive results. B2b revenues impacted by confinement with reduced voice traffic

1 - Infrastructure rental revenue is classified as an opex reducer, essentially because its nature is not that of a telecom service revenue

Operational simplification and cost reduction actions showing major developments in the metrics, IN LINE WITH EXPECTED 2020 TARGETS

Estimated
Impact 2020
Targets per selected metrics
Sales, Mktg
& Customer
Service

Portfolio Simplification -
Migration to Flat Rate Plans;

Reduction of legacy portfolio proactive selling actions;

Digital sales channel acceleration;

Automation and optimization of customer service and call center operations.
R\$ 150 –
200 M
75%
45%
+54
pp
+23 pp
% Fiber in broadband
% of residential base
activations
in flat rate
Process and
Organization

Ongoing process simplification project;

Dedicated focus on Transformation and Digital; Wholesale and Franchises

Thorough review of company's processes and implementation of
centralized Automation initiative
R\$ 100 –
150 M
95%
25%
+14
pp
-17%
Call Volume in Human
% of digital invoices
Customer Service
Business
Support

Implementation of CSC for common support functions across all companies

Holistic procurement program;

Back-office reduction through automation and BPO extension;

Energy Efficiency Initiatives with own generation.
R\$ 150 –
300 M
30%
0%
-9%
-2
pp
Bad debt as % of revenues
Energy cost per MWh
IT
Interruption of IT legacy projects;

Development of New IT Stack for Fiber Operations;

Elevating Digital Initiative to company wide effort.
R\$ 100 –
200 M
90%
100%
+26
pp
-1
pp
% of Agile IT projects
% of repairs by FTTH
customer base
Network and
Operations

Optimization and decommissioning of Legacy Networks (copper, DTH);

Accelerated costumer migration to fiber;

Capex and Opex readjustment as a consequence of reduction of legacy
sales efforts.
R\$ 150 –
200 M
+37
pp
-2.5
pp
50%
5%
% of fiber technical support
% of repeated technical calls
through digital channels
3Q19
1Q20
4Q20
Progress
%

Cost efficiency and simplification initiatives ALREADY GENERATING results on almost all expense lines, improving company's ebitda margin

capex in line with strategic plan, keeping focus on deploying fiber (hp's and HC's), refarming of 1.8GHz sites to 4G and 4.5G and reducing legacy investments

IMPROVED short term cash position for the execution of the strategic plan

12

Debt (fair value)

Gross Debt Profile

+6,214 million Hedge Policy: With 99% of the debt maturing in the long term, the Company adopted a hedge policy for short-term payments. In 2020 specifically, it is using part of the proceeds from the sale of Unitel as natural cash flow hedge.

Oi adopts measures to support governments and society in coronavirus containment initiatives

Employees

  • 11 thousand employees working remotely.
  • 400 thousand masks and 25 thousand liters of alcohol gel.
  • App to monitor employee health, ensuring remote assistance to doctors and psychologists.
  • Virtual attendant to clarify doubts about benefits, speed up remote processing of documents, such as health certificates.
  • Remote team training.

SUPPORT FOR GOVERNMENTS

  • Free navigation on official information sources.
  • Sending free SMS with information from health authorities.
  • A 0800 number and with three digits to serve the population.
  • A heat map, in partnership with other operators.
  • Zero rating applied to Government's emergency social income distribution program.

Customers

  • Reinforcement of technical assistance for maintenance.
  • Prepaid : different data bonus packages.
  • Postpaid: the reduced speed is four times greater than that offered previously.
  • Oi TV, Oi Livre, Oi Play channels content released.
  • Corporate access to Oi Smart Office 4.0 with no charge for 90 days.

Corporate social responsibility

  • Training development of online mentoring for social entrepreneurship.
  • Participation in the ZAP do bem initiative Social Digital Wallet .
  • Culture digital programming.
  • Online Museum Launch of MUSEHUM Museum of Communications and Humanities on a digital platform.

prepaid top ups were impacted by covid-19, but the impact was reduced after emergency relief funds were distributed by the government. Fiber activations continued to grow.

1- Pure Postpaid

14

In summary, Oi continues to execute on its strategic plan, working on multiple fronts of the company's transformation, looking to become the main fiber infrastructure provider in the country, serving all business segments (b2C, B2B and wholesale)

Shareholder / Debt Holder Value Creation DELIVERED Bridge Loan Unitel Polidoro Property Sale PIS/COFINS Tax Credit Pension Fund Surplus Funding One million fiber customers in less than 2 years of project. Operations Several initiatives being implemented, impacting all areas of the company and producing the first results. Efficiency and Simplification TO COME Mobile Towers Data Centers Additional Real Estate Portfolio Sales Postpaid starts 2020 at the same pace as 2019, with significant customer base and revenue growth. With a more active operating strategy, Wholesale has been showing solid revenue growth. De-averaging to reduce copper burden. Estimated annualized impact in 2020 between R\$ 650 million and R\$ 1 billion. Simplification Organization and processes Business support Network, Operations and IT

Strategic Options

New General Creditors Meeting (GCM): Expectation to hold GCM in 60 days (call notice + legal period). Proposed plan amendments to bring company flexibility in order to accelerate the execution of its strategic plan and maximize value creation.

Market Process for Mobile Business sale in progress; Non-core assets sale in final stages

Structural Separation (Infra Co and Client Co) for Value Maximization: to accelerate fiber deployment and allow Oi's sustainable growth

GCM Plan Oi Transformation

June, 2020

OUR TRANSFORMATION IS BEING BUILT IN 3 PHASES

phase 1

  • 2016-2018 EXECUTION OF THE RJ PLAN
  • Judicial debt restructuring and cash protection
  • Capital increase
  • New governance
  • Operational stability and recovery, with gradual resumption of investments

STRATEGIC TRANSFORMATION PLAN

phase 2 2019-2020

● Asset sales, funding and cash ● Strategic transition of the model ● Simplification and operational efficiency

phase 3 2020-2021

● Future vision

● Reconfiguration of Oi for sustainability and value creation

● Consolidation of the new strategic model

● Preparing the company for return to growth

PHASE 1 (2016-2018) OI OVERCAME IMPORTANT CHALLENGES IN THE CONTEXT OF JUDICIAL RECOVERY

Period was of great challenges for the company ...

  • Survival
  • Short Term Financial Feasibility
  • Operational Continuity
  • Governance Change
  • Change of Capital Structure

... BUT they were ALL addressed, allowing us to start building A NEW VISION FOR THE FUTURE!

  • Judicial restructuring of debts and cash protection, with debt reduction of R\$ 35.5 billion (from R\$ 49.7Bn ► R\$14.2 Bn(1))
  • R\$ 4.0 billion Capital increase
  • New governance
  • Preparing to sell non-core assets
  • Operational stability and recovery with gradual resumption of investments

EBITDA (R\$ BN)

18

SIGNIFICANT CHANGES IN THE TECHNOLOGICAL AND CONSUMER ENVIRONMENT, COMBINED WITH THE DELAY IN UPDATING THE REGULATION, LED TO THE NEED TO EVOLVE THE STRATEGIC TRANSFORMATION PLAN

PHASE 2 (2019-2020) THE STRATEGIC PLAN IS BEING SUCCESSFULLY EXECUTED IN ITS 3 CURRENT DIMENSIONS

  • Medium and Long Term Sustainability
  • Short and Medium Term Execution
  • Funding and Cash for Investments
  • Transformation of the Strategic Model

ASSET SALES, FUNDING AND CASH STRATEGIC TRANSITION OF THE MODEL SIMPLIFICATION AND OPERATIONAL EFFICIENCY

  • Unitel: USD 920 million already received (1)
  • Bridge Loan: R\$ 2.5 billion
  • Real Estate: Sale of ~R\$ 200 million (2)
  • PIS/COFINS: R\$ 3.1 billion, with an estimated realization of R\$ 100 million/month, in progress
  • Sistel: R\$ 669 million of surplus distribution in 36 installments of R\$ 19 million. Since December 2019

(1) Remaining 2 installments of USD 40 million each; (2): Real Estate in RJ and SC

  • New Structure
  • Business Support
  • IT Simplification
  • Processes
  • Copper Cost Reduction (Deaveraging Project)

Phase 3(2020-2021) WITH THE EXECUTION ADJUSTED TO THE CHALLENGES OF THE ENVIRONMENT, OI'S TRANSFORMATION CAN CONTINUE TOWARDS ITS LONG TERM VISION

Environment evolution...

  • Regulatory changes still in progress
  • Acceleration of technological and consumption changes decline in fixed telephony, copper broadband and DTH
  • Accelerated demand for high-speed broadband, and increased competition with large telcos and ISPs
  • Need for massive investments in fiber infrastructure and preparation for 5G
  • Covid-19 impacting economic environment, but with potential opportunities in the recovery
  • Need to optimize the company's financial model for the long term

... AND in OI's role

LONG-TERM STRATEGIC VISION, COMPANY RECONFIGURATION, SUSTAINABILITY AND VALUE GENERATION

  • New Business and Company Model
  • New Governance Structure
  • New Financial Structure
  • New Operational Structure
  • Focus on Fiber Optic Infrastructure
  • Residential, Business, Corporate, Government + Wholesale Customers
  • Structural Separation Model
  • Consolidation of Mobile Operation
  • Evaluation of partnerships for TV and Content

20

Flexibility to Execute the Plan

OUR VISION, STRATEGY AND EXECUTION

(customers, employees, shareholders, creditors, partners, suppliers and society)

Future Vision: Company Configuration with structural separation

22

Notes: (1): Creation of an Associated Company to Oi Group; (2) IRU contract for the management and operation of the transport network of OI SA and Telemar;

Future vision: structural separation unlocking AND GENERATING value

New

Notes: (1) IRU contract for the management and operation of the transport network of OI SA and Telemar, (2) Governance - Board with 11 independent members and a management team with long-term incentives aligned with the value creation for the shareholders.

STRUCTURAL SEPARATION HAS ALREADY HAPPENED IN SEVERAL COUNTRIES IN THE WORLD ...

WHAT IS STRUCTURAL SEPARATION?

► It is the reorganization of the company, in 2 independent and complementary structures

Structure 1: An independent, neutral network company, focused on infrastructure

Structure 2: A service Company focused on customers

Enables each party to focus on its segment, operating more efficiently

Enables market expansion and growth, with more effective use of investments

STRUCTURAL SEPARATION IS A REALITY IN DIFFERENT PARTS OF THE WORLD

... Bringing a set of benefits to the newly created companies and ITS shareholders

advantages of structural separation

Ability to attract more investors

Accelerate capex and network coverage

Serve multiple carriers

Establish a lighter customer structure, customer centric and digital first

(1) NetCo post-separation with private management. Therefore, there is no market valuation available | Source: Mckinsey

Shareholder value generation (example COMPANY L )

Company L Market Capitalization CZK Billions

Company L Return on invested capital % (including goodwill and intangibles)

STRUCTURAL SEPARATION ALLOWS for ACCELERATION OF FIBER NETWORK DEPLOYMENT BY INFRA CO

COVERAGE OF ALL ADDRESSABLE HPS UNTIL 2024

Build out HPs

+140% Built HPs until 2024

Cash Flow

Initial investment period with high network expansion CAPEX, financed by an efficient capital structure 1

Followed by a high return phase, with reduced CAPEX and increasing EBITDA 2

Note (1): Projected Evolution I Source: Business Model under discussion within the scope of the Strategic Transformation Plan

THE NEW OI WILL GROW FASTER IN A SUSTAINABLE WAY ...

Note: Projected Evolution I Source: Business Model under discussion within the scope of the Strategic Transformation Plan

... GENERATING BENEFITS FOR EVERYONE

CUSTOMERS Residential, business and corporate customers will benefit from the best quality
of infrastructure, in geographic markets not yet served by fiber, and from the
best experience of using the services
SECTOR Large and small operators will have access to the robust and capilar
infrastructure in an isonomic way, avoiding redundancy of investments,
generating greater profitability and competitiveness
EMPLOYEES AND
SUPPLIERS
Employees and suppliers will have companies that are financially stronger and
more focused on their specific area of expertise
CREDITORS AND
SHAREHOLDERS
Sustainable and growing company, increasing safety for all creditors and return
to shareholders and investors
SOCIETY Economic and social development through digital inclusion and greater
economic efficiency of investment in infrastructure

In order to implement this evolution of the business model, amendments to the JUDICIAL REORGANIZATION Plan and a new general creditors meeting will be necessary

  • CONTINUITY OF JR PLAN EXECUTION SUSTAINABILITY AND VALUE GENERATION
  • EXECUTION FLEXIBILITY AND FUTURE OPTIONS FOR THE COMPANY
  • ANTICIPATION OF DEBT PAYMENTS, REDUCING RISK FOR CREDITORS AND IN EXCHANGE BENEFITING THE COMPANY WITH BETTER PAYMENT CONDITIONS
  • PROPOSES ALTERNATIVES FOR VARIOUS CREDITORS, INCLUDING SMALL ONES
  • OPTIMIZES CAPITAL STRUCTURE

REDUCES OPERATIONAL RISK AFTER TRANSACTIONS ARE COMPLETED

CONCEPTS OF THE AMENDMENT proposal TO THE JR PLAN - CREATION OF 4 isolated production units (UPIs) (1)

  • Scope 657 mobile towers and 225 indoor sites (passive infrastructure in shopping malls, hotels and others),
  • Revenue from other operators and Oi.

UPI Towers UPI Data Center UPI Mobile Assets UPI Infra Co

  • Revenue/contracts for the colocation/hosting business with B2B and Oi customers
  • Complete mobile operation, including active network, clients
  • Elements of the active or passive transmission network not included

  • FTTH network, including equipment and operation.

  • Wholesale contracts, with Oi being its main customer for fiber broadband and Oi Soluções operations
  • IRUs with Oi SA and Telemar backbone and backhaul transport network
  • Sale of 25% to 51% of economic capital (51% of the voting capital)
  • Minimum secondary of R\$ 6.5Bn for Oi, followed by primary of up to R\$ 5Bn and guarantee of dividends for Oi
  • Guarantee of the execution of the investment plan

  • Sale Minimum price of R\$ 1Bn for 100% of the shares;

  • Sale at the highest price
  • M&A process being conducted by Oi
  • Minimum price of R\$ 325Mn for 100% of the shares (2);
  • Right to match for the biggest binding proposal, already received during the M&A process conducted by Oi
  • Minimum price of R\$ 15Bn for 100% of the shares.
  • Sale at the highest price, or, at Oi's discretion, for the second best bid if the risk of execution is lower, with a maximum price difference of 5% (3)

Concepts of the amendment proposal to the JR Plan – PROPOSAL TO CREDITORS

Non-Financial
Creditors
Labor (Class I):
Small Business (Class IV):

Payment within 30 days after approved by the

Linear payment of up to R\$ 35K (and waiver of any
court, (limited to R\$ 50K per creditor);
additional claim) within 90 days after approval;

Remaining balance paid under current terms.

Other creditors paid under current terms.
Financial
Creditors
Secured Creditors (Class II):
Banks and ECAs (Class III):

Oi Mobile Credits: Creditor has the prerogative to keep credits at

Early settlement of credits, with a 60% discount,
UPI Mobile Assets or to be prepaid in the financial settlement of
payment in 3 installments (2022-24). Linked to
the UPI Mobile Assets auction.
asset sales and minimum volume of resources

Oi SA Credits: Creditor has the prerogative to maintain its
through the auctions;
exposure either in Oi SA or associated companies, or to be

Differentiated option for creditors who provide a
prepaid in the settlement of the UPI Mobile Assets auction.
new credit line.
Additional
creditors
Anatel:
Contingencies:
Suppliers, Bondholders, General Offering (Class III):

Migration to a new legal rule for

Payment of up to R\$ 3K

Possibility of prepayment through the introduction
addressing credits (adherence to
(waiver of any additional
of an optional mechanism for reverse auction of
Law 13,988 and / or subsequent
claim) within 90 days.
repurchase with discount.
legal provisions).
Bridge
Operations

Possibility of partially anticipating the proceeds from the sale of UPI Mobile Assets

Flexibility for additional leverage guaranteed by the shares of Infra Co
Jr CLOSURE
Upon closing of UPI Mobile Assets

Or before, if required by Oi and confirmed by the Judicial Reorganization Court

What happens now - EXPECTED timeline

JUN 20 AUG 20 OCT 20 4Q20 1Q21 3Q21 4Q21
1T21
Filing of
Judicial
Recovery Plan
Amendment
General
Creditors
Meeting
Towers and
Data Centers
UPIs auctions
Mobile
Assets UPI
auction
Closing UPIs
Towers and
Data Centers
UPI Infra Co
auction
Closing UPI
Infra Co
Closing UPI
Mobile Assets

32

Note:Timeline dependent on judicial, regulatory and competitive approvals

Conclusion

  • UP TO HERE, OI HAS BEEN STABILIZING ITS OPERATIONS, REDEFINING ITS STRATEGIC MODEL AND WAS ABLE TO SECURE RESOURCES FOR A STRONG ACCELERATION OF ITS FIBER OPTICS BUSINESS
  • WE ARE PROPOSING AN AMBITIOUS MODEL TO ACCELERATE GROWTH, ENABLING THE CREATION OF THE LARGEST INFRASTRUCTURE COMPANY IN BRAZIL IN A SUSTAINABLE WAY.
  • CUSTOMERS WILL BENEFIT FROM MORE QUALITY AND FIBER COVERAGE
  • A NEUTRAL NETWORK CARRIER WILL EFFICIENTLY ACCELERATE FIBER INVESTMENT FOR THE SECTOR
  • THIS MODEL ALLOWS FOR CONCILIATING STRONG GROWTH AND FINANCIAL SUSTAINABILITY FOR OI AND INFRA CO

  • IN ADDITION TO BENEFITS FOR CUSTOMERS AND THE INDUSTRY, THIS PLAN WILL GENERATE VALUE AND TRUST FOR EMPLOYEES, CREDITORS, SHAREHOLDERS, SUPPLIERS, AND FOR SOCIETY IN GENERAL

  • THE MANAGEMENT TEAM AND THE BOARD OF DIRECTORS ARE COMMITTED TO EXECUTING THE NEW STRATEGIC MODEL WITH RIGOR AND SPEED.

Summary chart of the main financial and operational indicators

Additional Information

Main financial indicators

R\$ million

1 - Excludes handset and interconnection revenues;

Main operational indicators

Investor relations

+55 21 3131-2918

[email protected]

www.oi.com.br/ri

Earnings Release Oi 1Q20

1 Investor Relations | June 15, 2020

1Q20 HIGHLIGHTS

Earnings Release June 15, 2020
Conference Call June 16, 2020
in English 10:00 a.m. (Brasília) /
9:00 a.m. (NY) / 1:00 p.m. (UK)
Webcast: click here
Telephone: US: +1 (646) 843 6054 +55 (11) 2188-0155
Code: Oi
Replay available until 6/4/2020:
+55 (11) 2188-0400
Replay code: Oi
Conference Call June 16, 2020
10:00 a.m. (Brasília) /
in Portuguese 9:00 a.m. (NY) / 1:00 p.m. (UK)
SIMULTANEOUS Webcast: click here
TRANSLATION Telephone: +55 (11) 2188-0155 +1 646 843 6054
Code: Oi
Replay available until 6/4/2020:
+55 (11) 2188-0400
Replay code: Oi

Consolidated Information and Results (Unaudited)

This report contains the operating and financial performance of Oi S.A. – under Judicial Reorganization ("Oi S.A." or "Oi" or "Company") – and its subsidiaries for the first quarter of 2020.

1Q20 Earnings Release HIGHLIGHTS OF BRAZILIAN OPERATIONS

Strategic options

General Creditors Meeting (GCM) for Plan amendments and Company flexibility expected for AUGUST 2020

Market process for mobile sale in progress

Structural separation for value maximization: infra co and client co

Full regulatory campaign in place for future PLC impact

1Q20 HIGHLIGHTS

1Q20 Earnings Release Summary

Table 1 – Highlights

in R\$ million or otherwise stated 1020 1019 4019 YoY QoQ
Oi S.A. Consolidated
Total Net Revenues 4.749 5.130 4.914 $-7.4%$ $-3.4%$
Routine EBITDA 1.533 1.627 1.414 $-5.8%$ 8.4%
Routine EBITDA Margin [%] 32.3% 31.7% 28.8% 0.6 p.p. 3.5 p.p.
Net Income [Loss] attributable to owners of the Company $-6.280$ 568 $-2.263$ $-1204.9%$ n.m.
Net Debt 18,131 10,107 15,927 79.4% 13.8%
Available Cash 6,310 6.267 2.300 0.7% 174.4%
CAPEX 1.794 1.725 1.991 4.0% $-9.9%$
in R\$ million or otherwise stated 1020 1019 4019 YoY QoQ
BRAZIL
Revenue Generating Units - ['000] 52,654 56,623 53.428 $-7.0%$ $-1.4%$
Residential 12,068 14,336 12,659 $-15.8%$ $-4.7%$
Personal Mobility 33,946 34,894 34,006 $-2.7%$ $-0.2%$
B 2 B 6.481 6,774 6,591 $-4.3%$ $-1.7%$
Public Telephones 159 619 172 $-74.3%$ $-7.7%$
Total Net Revenues 4.700 5.086 4.862 $-7.6%$ $-3.3%$
Net Service Revenues [1] 4.678 5.038 4.828 $-7.1%$ $-3.1%$
Residential 1.654 1,880 1.724 $-12.0%$ $-4.0%$
Personal Mobility 1,681 1.699 1.743 $-1.0%$ $-3.6%$
Customer [3] 1.623 1.624 1.678 0.0% $-3.2%$
B 2 B 1.317 1.417 1.333 $-7.0%$ $-1.2%$
Net Customer Revenues [2] 4.582 4.919 4.719 $-6.9%$ $-2.9%$
Routine EBITDA 1,481 1.616 1.452 $-8.3%$ 2.0%
Routine EBITDA Margin [%] 31.5% 31.8% 29.9% $-0.2 p.p.$ 1.6 p.p.
CAPEX 1,781 1.718 1,979 3.7% $-10.0%$
Routine EBITDA - CAPEX $-299$ $-102$ $-526$ 193.6% $-43.1%$

(1) Excludes handset revenues.

(2) Excludes handset and network usage revenues.

1Q20 HIGHLIGHTS

IFRS 16 - Leases

As of January 1, 2019, the Company began adopting the IFRS 16 standards that came into effect then. The standard sets forth the principles for the recognition, measurement, presentation and disclosure of leases and requires tenants to account for all leases under a single model in the balance sheet.

Therefore, the sections of this document are presented considering the impacts of the adoption of IFRS 16.

Net Revenue

Table 2 – Breakdown of Net Revenues

Quarter
R\$ million 1020 1019 4019 YoY QoQ
Consolidated Total Net Revenues 4,749 5,130 4,914 $-7.4%$ $-3.4%$
Brazil 4,700 5.086 4.862 $-7.6%$ $-3.3%$
Residential 1,654 1,880 1,724 $-12.0%$ $-4.0%$
Personal Mobility 1.702 1.745 $1, \overline{III}$ $-2.5%$ $-4.2%$
B2B 1,317 1,418 1,333 $-7.1%$ $-1.2%$
Other services 26 42 28 $-37.9%$ $-7.3%$
International Operations 49 44 51 11.1% $-4.5%$
Brazil
Net Service Revenues 4.678 5.038 4.828 $-7.1%$ $-3.1%$
Net Customer Revenues 4.582 4.919 4.719 -6.9% $-2.9%$

Consolidated net revenues totaled R\$ 4,749 million in 1Q20, down 7.4% from 1Q19 and 3.4% lower than in the previous quarter. Net revenues from Brazilian operations ("Brazil") came to R\$ 4,700 million in 1Q20 (-7.6% y.o.y. and -3.3% q.o.q.), while net revenues from international operations (Africa and East Timor) totaled R\$ 49 million (+11.1% y.o.y. and -4.5% q.o.q.).

BRAZIL

Net revenues from Brazilian operations stood at R\$ 4,700 million in 1Q20, 7.6% lower than in 1Q19. Exposure to legacy services (cooper and DTH) in the Residential and B2B segments and the continued decline in voice traffic were the main factors that contributed to this result. On the other hand, this decline was partially offset by the rapid increase in FTTH revenues in the Residential segment, IT revenues in the Corporate segment and data revenues in the Personal Mobility segment, driven by substantial growth in the postpaid business.

Compared with 4Q19, net revenues fell 3.3%, affected by the same factors that impacted the annual comparison. Exposure to declining revenues in the fixed voice, copper broadband and prepaid businesses was partially offset by growth in services with rising revenues – fiber, IT and postpaid.

Total net service revenues, which exclude revenues from handset sales, stood at R\$ 4,678 million in 1Q20 (- 7.1% y.o.y. and -3.1% q.o.q.). Total net customer revenues, which exclude network usage and handset revenues, came to R\$ 4,582 million in the period (-6.9% y.o.y. and -2.9% q.o.q.).

Residential

1Q20 Earnings Release Table 3 – Net Revenues and RGUs of the Residential segment

1020 1019 4019 YoY QoQ
Residential
Net Revenues [R\$ million] 1,654 1,880 1,724 $-12.0%$ $-4.0%$
Copper 1.058 1.427 1.181 $-25.8%$ $-10.4%$
Copper Voice 651 899 732 $-27.6%$ $-11.1%$
Copper Broadband 408 529 449 $-22.9%$ $-9.3%$
DTH TV 402 429 419 $-6.4%$ $-4.1%$
Fiber 194 24 124 711.8% 56.8%
Revenue Generating Units [RGU] - ['000] 12,068 14,336 12,659 $-15.8%$ $-4.7%$
Copper 9,058 12.549 10.078 $-27.8%$ $-10.1%$
Fixed Line in Service 5,887 7,915 6.482 $-25.6%$ $-9.2%$
Fixed Broadband 3,171 4.634 3.596 $-31.6%$ $-11.8%$
DTH TV 1.306 1.557 1.393 $-16.1%$ $-6.2%$
Fiber 1,704 230 1,188 639.9% 43.5%
Fixed Line in Service 792 89 523 787.7% 51.3%
Fixed Broadband 845 125 606 577.8% 39.4%
IPTV 67 16 59 309.6% 15.1%
FTTH - Homes Connected [HC's] 889 134 632 565.0% 40.6%

Residential net revenues totaled R\$ 1,654 million in 1Q20 (-12.0% y.o.y. and -4.0% q.o.q.). The Company has proactively reduced incentives for copper services, contributing to this decline. In addition, there is a natural downward trend in demand for copper voice and broadband services. The Company's strategy is to focus efforts and investments on the implementation of the Fiber Expansion Plan, which continues to be the main driver of the structural reversal of the segment's revenue trajectory.

The Company continued to accelerate investments in fiber in order to deliver high-speed broadband to our customers' homes and provide a better experience, pursuing the strategy designed to increase profitability in the segment. The fiber (FTTH) expansion project continues to present consistent results. At the end of 1Q20, the Company reached 5.6 million homes passed (HP) and 944 thousand homes connected (HC), of which 889 thousand were in the Residential segment, exceeding the mark of 1 million connected homes in April 2020.

Oi closed 1Q20 with 12,068 thousand RGUs in the Residential segment (-15.8% y.o.y. and -4.7% q.o.q.). The change in the profile of involuntary disconnections, with a reduction in the disconnection threshold from 120 to 90 days overdue as of 4Q19, which mainly affected copper services, continued to accelerate this decline in 1Q20. Regarding Fiber RGUs, despite the smaller base, we observed an upward curve of connections, ending 1Q20 with significant growth of 43.5% in just one quarter.

Residential ARPU

Residential ARPU was R\$ 81.0 in 1Q20 (+4.5% y.o.y. and +1.8% q.o.q.). The annual and sequential growth was driven by an increase in Broadband and Pay-TV ARPU in the period, benefiting from the change in the profile of involuntary disconnections, in addition to growth in Oi Fibra's ARPU.

1Q20 Earnings Release Oi closed 1Q20 with 5,887 thousand fixed line customers in the Residential segment (-25.6% y.o.y. and -9.2% q.o.q.). In the fixed line business, we see a continued decline in demand for fixed line services, which are increasingly being replaced by mobile services, especially data services. As a result, copper fixed line ARPU, considering interconnection revenues, fell 5.1% year on year and remained in line with 4Q19.

The Company has been reducing its focus on copper, both in voice and broadband, and prioritizing investments in the fiber project, which has a greater potential of value creation. With this strategy, revenues from legacy products are under even greater pressure.

Copper Broadband

Oi ended 1Q20 with 3,171 thousand fixed copper broadband RGUs in the Residential segment (-31.6% y.o.y. and -11.8% q.o.q.).

Intense competition from regional players who offer broadband services in small towns, outside major urban centers, added to reduction in the disconnection threshold from 120 to 90 days overdue were the main factors responsible for the decline in the customer base of copper services.

Most of the Company's current broadband base is composed of copper accesses (VDSL and ADSL). As mentioned earlier, Oi has been reducing proactive sales of the copper portfolio and intensifying the expansion and sales efforts focused on FTTH, accelerating expansion and migration of customers to fiber, the main driver of the resumption of growth, based on Oi's infrastructure competitive advantage.

DTH TV

The Residential DTH TV base ended the quarter with 1,306 thousand RGUs (-16.1% y.o.y. and -6.2% q.o.q.).

Oi recorded pay-TV net disconnections of 251 thousand RGUs compared with 1Q19 and 87 thousand RGUs compared with 4Q19. Oi TV's penetration in households with an Oi fixed line reached 22.2% in 1Q20 (+2.5 p.p. y.o.y. and +0.7 p.p. q.o.q.). Pay-TV ARPU rose 9.3% over 1Q19 and 2.7% over 4Q19.

Pay-TV net revenues fell 6.4% from 1Q19 and 4.1% from 4Q19. This result reflected the Company's strategy of allocating more resources to accelerate investments in fiber, including the offering of IPTV services.

FIBER

In 1Q20, the Company continued to invest in the expansion of fiber, closing the quarter with 5.6 million homes passed with fiber (HP). The Company added another 1 million HP to its base in 1Q20, a monthly average of over 340 thousand HP. Oi continues to pursue the goals in its 2019 strategic plan and intends to reach 16 million homes passed by the end of 2021.

Oi closed 1Q20 with around 944 thousand homes connected (HC) to fiber and a take-up rate of 16.8%. Oi Fibra was present in 112 municipalities at the end of 1Q20 and 116 municipalities at the end of April. In April 2020, we reached 5.99 million HP and surpassed the mark of 1 million HC, increasing the take-up rate to 17.4%. This process of exploring FTTH opportunities has proven to be effective. The Company once again recorded a positive result in 1Q20. FTTH net adds totaled 269 thousand customers, more than the other Brazilian players

and U.S. players who offered FTTH in the same period. In April, Oi acquired 97 thousand new FTTH customers, the highest number since the beginning of the Fiber project.

1Q20 Earnings Release The company follows the evolution of fiber deployment and has been improving its marketing and sales actions since the beginning of the project and the results can be seen based on the take up of installed cohorts. The first cohorts are from October 2018 and January 2019 and reached a take-up of 15% and 18%, respectively, in March 2020. The cohorts from April 2019 and July 2019 reached a take-up of 21.5% and 20.5 % at the end of the same period. The most current cohorts (October, November and December 2019) had an even better take-up and already reached 15% after 4 months of installation and 17% after 6 months. The 2020 vintages have an average take-up of more than 8% at the end of the first month and almost 13% after 3 months of installation. The monitoring of these indicators is crucial when evaluating investments in FTTH.

Thanks to the strategy of accelerating FTTH sales, Oi continued to sell IPTV and Voice services via fiber. Approximately 86% of our residential customers had two or more FTTH products (Broadband, TV and Voice) at the end of 1Q20, up from 68% at the end of 1Q19. In April 2020, this percentage reached 87%. Fiber ARPU was R\$ 84.5 in 1Q20, up 16.8% from R\$ 72.3 in 1Q19 and 2.7% from R\$ 82.3 in 4Q19. The strategy of selling bundles is still in progress and has shown satisfactory results.

Fiber revenues reached R\$ 205 million in 1Q20, of which R\$ 194 million from residential customers and R\$ 11 million from small enterprises (B2B). Oi recorded impressive annual growth of 700.8%, of which 711.8% referred to residential customers. Compared to 4Q19, Fiber revenues increased R\$ 73 million, or 55%, of which R\$ 70 million, or 57%, referred to residential customers. Fiber revenues have helped to partially offset the decline in copper revenues. During the first quarter 2020, fiber revenues accounted for 11.7% of total residential revenues, up from 1.3% in 1Q19.

In the 81 first cities in which the FTTH strategy was implemented and already show consistent results for comparison purposes, total broadband revenues (Fiber and copper) grew 12% year on year, while in the other cities, these revenues fell 14% in the annual comparison.

Despite the still substantially smaller base, the annual growth in fiber revenues in 1Q20 already offsets the decline in copper broadband and DTH TV revenues in the same period. Copper broadband revenues fell R\$ 121 million in the annual comparison and DTH TV revenues fell R\$ 27 million in the same period, while Fiber revenues increased R\$ 170 million in the same period.

It is worth mentioning that, since the beginning of the pandemic, with social isolation and the need for homeoffice, we have experienced a significant increase in demand for our broadband services, specifically, the services provided by our FTTH network, both from residential customers and B2B, by establishing remote work operations based on COVID-19.

The Company's strategic focus continues to be on leveraging its leadership in fiber and infrastructure, maximizing value across all business segments. Oi currently has over 388 thousand kilometers of fiber in the country.

Personal Mobility

1Q20 Earnings Release Table 4 – Net Revenues and RGUs of the Personal Mobility segment

1020 1019 4019 YoY QoQ
Personal Mobility
Net Revenues [R\$ million] 1.702 1.745 1.777 $-2.5%$ $-4.2%$
Service 1.681 1,699 1.743 $-1.0%$ $-3.6%$
Customer [1] 1,623 1.624 1.678 0.0% $-3.2%$
Prepaid 681 781 760 $-12.8%$ $-10.3%$
Postpaid 930 829 907 12.2% 2.6%
Other 12 14 11 $-14.6%$ 7.2%
Network Usage 57 75 65 $-23.3%$ $-12.4%$
Sales of handsets, SIM cards and others 21 46 34 $-54.1%$ $-37.5%$
Revenue Generating Units [RGU] - ['000] 33.946 34,894 34,006 $-2.7%$ $-0.2%$
Prepaid Plans 24,163 26,780 24,479 $-9.8%$ $-1.3%$
Postpaid Plans [2] 9.784 8.114 9.527 20.6% 2.7%

(1) Excludes handset and network usage revenues.

(2) Includes postpaid plans, Oi Controle, bundled mobile services and 3G (mini-modem).

Personal Mobility net revenues totaled R\$ 1,702 million in 1Q20, 2.5% lower than in 1Q19. This reduction was driven by a more challenging scenario in the prepaid segment after the beginning of the quarantine, with the closure of stores and a decrease in recharge outlets, partially offset by growth in the postpaid customer base, driven by simpler and more assertive regional offers and migration of the prepaid customer base. Compared to 4Q19, Personal Mobility net revenues dropped 4.2%, reflecting lower interconnection tariffs, in addition to the reasons mentioned earlier.

As seen in previous quarters, following the downward market trend, our prepaid revenues declined, due to the slow economic recovery, high unemployment rates, lower interconnection tariffs and migration from voice to data. In 1Q20, we also noticed deterioration at the end of March caused by the COVID-19 pandemic and the beginning of social isolation, which culminated in the closure of stores and recharge outlets, as well as restricted people's movement. In addition, the Company has continued the migration of prepaid customers to more attractive postpaid offers, with higher ARPU, thus simultaneously increasing the postpaid customer base and reducing the number of prepaid users. As a result, the postpaid customer base grew 20.6% over 1Q19 and 2.7% over 4Q19.

The positive performance of postpaid products was due to the strategy of converting prepaid customers, combined with Oi's new offering portfolio, which is significantly simpler and more aligned with the market trend of migration from voice to data services. The launch of the new portfolio was supported by continued investments in 4G and 4.5G, which increased the network's traffic capacity, leading to improved usage performance and, consequently, a substantial improvement in the customer experience.

Customer revenues, which exclude interconnection and handset revenues, totaled R\$ 1,623 million in 1Q20, in line with 1Q19 and 3.2% lower than in 4Q19.

1Q20 Earnings Release Network usage revenues totaled R\$ 57 million in 1Q20 (-23.3% y.o.y. and -12.4% q.o.q.). The annual comparison was impacted by a decline in MTR tariffs. Handset revenues totaled R\$ 21 million, a decline of R\$ 25 million from 1Q19 and R\$ 13 million from 4Q19, impacted by store closures due to COVID-19.

Oi closed 1Q20 with 33,946 thousand RGUs in Personal Mobility, falling 2.7% from 1Q19, with 948 thousand net disconnections, resulting from 2,617 thousand disconnections in the prepaid segment, which were partially offset by 1,670 thousand additions in the postpaid segment. The number of additions was in line with 4Q19, with a decline of 1.3% in the prepaid segment and an increase of 2.7% in the postpaid segment.

Oi's total mobile customer base (Personal Mobility + B2B) stood at 36,665 thousand RGUs in 1Q20, of which 2,719 thousand in the B2B segment.

Prepaid

The prepaid customer base closed 1Q20 with 24,163 thousand RGUs, down 9.8% from 1Q19, mainly due to (i) the policy of disconnection of inactive customers; (ii) the migration of customers from the prepaid to the postpaid segment; (iii) the trend of consolidation of SIM cards in the market.

Recharge volume decreased 5.3% from 1Q19 and 7.7% from 4Q19. The number of customers making recharges fell 13.1% from 1Q19 and 9.3% from 4Q19, mainly due to (i) a decline in the prepaid market; (ii) high unemployment rates, which have a direct impact on prepaid revenues; and (iii) the closure of stores and other recharge outlets due to COVID-19.

This had a negative impact on revenues (including long distance revenues) of 12.8% compared to 1Q19 and 10.3% compared to the previous quarter. Prepaid ARPU dropped 2.9% from 1Q19 and 6.5% from 4Q19.

Postpaid

Oi closed the quarter with 9,784 thousand RGUs in the postpaid segment (+20.6% y.o.y. and +2.7% q.o.q.), due to more competitive offerings and the strategy of encouraging prepaid customers to migrate to postpaid plans. Gross adds grew 11.5% over 1Q19, but fell 12.7% from 4Q19, resulting in net adds of 1,670 thousand RGUs in 1Q20 compared to 1Q19. The segment accounted for 28.8% of the total Personal Mobility base.

The positive physical results were reflected in revenues (including long-distance revenues), which climbed 12.2% over 1Q19 and 2.6% over 4Q19. Regional offerings, simplification, innovation, more aggressive sales and the refarming of the 1.8 GHz frequency range for 4G and 4.5G were the main drivers enabling the positive results of the postpaid segment, in addition to the strategy of accelerating the migration of customers from the prepaid to the postpaid segment.

2G, 3G, 4G and 4.5G Coverage

Oi's 2G coverage reached 3,498 municipalities (93% of the country's urban population) in 1Q20, while 3G coverage reached 1,650 municipalities, or 82% of the Brazilian urban population.

4G access reached 1,023 municipalities, or 75% of the Brazilian urban population. In addition, 4.5G coverage reached 54 municipalities, serving around 20% of the urban population.

Oi has been working in partnership with other operators to share the network in order to maximize investments and reduce costs, while working to consistently improve the quality of services and customer experience.

Mobile ARPU

1Q20 Earnings Release Mobile ARPU stood at R\$ 16.2 in 1Q20 (+0.5% y.o.y. and -2.5% q.o.q.).

B2B

Table 5 – Net Revenues and RGUs of the B2B segment

1020 1019 4019 YoY QoQ
B2B
Net Revenues [R\$ million] 1.317 1.418 1.333 $-7.1%$ $-1.2%$
Corporate 777 862 812 $-9.9%$ $-4.4%$
IT 138 100 126 38.0% 9.6%
Data 349 410 366 $-14.8%$ $-4.5%$
Other 289 352 320 $-17.8%$ $-9.7%$
Wholesale 274 256 246 6.9% 11.1%
Small Enterprises 267 300 275 $-11.2%$ $-2.8%$
Fiber 11 1 8 648.1% 30.8%
Other 256 299 266 $-14.4%$ $-3.9%$
Revenue Generating Units [RGU] - ['000] 6,481 6,774 6,591 $-4.3%$ $-1.7%$
Corporate 4.439 4,523 4,506 $-1.8%$ $-1.5%$
Wholesale 284 291 291 $-2.3%$ $-2.4%$
Small Enterprises 1,758 1,960 1,794 $-10.3%$ $-2.0%$
Fiber 92 15 69 511.0% 33.1%
Other 1,666 1.945 1.725 $-14.4%$ $-3.4%$

Net revenues from the B2B segment totaled R\$ 1,317 million in 1Q20 (-7.1% y.o.y. and -1.2% q.o.q.). The segment was affected by a decline in Corporate legacy services mainly due to a reduction in voice traffic, intensified with the containment and Home Office policy, implemented by companies to contain COVID-19, and the cuts in the regulated fixed-to-mobile (VC) and interconnection (MTR) tariffs. In addition, revenues from the Small Enterprises segment also decreased in the quarter mainly due to the high exposure to copper service revenues. . There was, however, an increase in Wholesale net revenues (+6.9% y.o.y. and +11.1% q.o.q.) and growth in IT revenues (+38.0% y.o.y. and +9.6% q.o.q.), partially offsetting the drop in revenues in the quarter, but highlighting the focus of the sustainable growth strategy of the B2B segment.

The Company closed 1Q20 with 6,481 thousand RGUs in the segment (-4.3% y.o.y. and -1.7% q.o.q.).

Corporate

With the launch of the new brand "Oi Soluções" for the Corporate segment in December 2019, Oi intends to integrate and provide digital solutions for Telecommunications and IT (Information Technology) with a customized and consulting positioning. The Company offers a comprehensive portfolio of ICT (Information and Communication Technology) solutions, impacting customers throughout the value chain in the areas of Cloud

1Q20 Earnings Release & Data Center, IoT (Internet of Things), Big Data & Analytics, Cybersecurity, Data and Voice Connectivity, and Management, in order to help generate new revenues and reduce expenses. The Company currently has 57 thousand customers in the public and private sectors, served by more than 1.5 thousand executives.

In the portfolio that already had the services of Oi WIFI 3.0+, Oi GIS (Integrated Services Management), Telepresenças Oi and Marketing Analytics Oi, Oi Gestão 360º was added in this first quarter (allows the operator to manage connectivity, IT, security and business for the client), Smart Cloud 4.0 (Infrastructure as a Service (IaaS), in hybrid cloud format, enabling the development of an edge architecture, focusing on IoT and video solutions), and Oi Smart Office 4.0 (solution for companies working in the home office system, composed of collaboration, connectivity and cloud computing platforms).

Net revenues from the Corporate segment totaled R\$ 777 million in 1Q20 (-9.9% y.o.y. and -4.4% q.o.q.), with a decline in the Data and Other lines, which represent the legacy services offered by the Company. Thanks to its focus on IT services, the Company recorded an increase in IT revenues of 38% over 1Q19 and 9.6% over 4Q19. The segment recorded a decline in RGUs, with a customer base reduction of 1.8% compared to 1Q19 and 1.5% compared to 4Q19.

Wholesale

The Company aims to be the main national provider of transmission and transportation network and facilitator of the 5G infrastructure in this segment in Brazil. This will enable a revenue mix focused on non-regulated revenues, in areas such as IP connections, Fiber To The City (FTTC), Fiber To The ISP (FTTISP) and Fiber To The Tower (FTTT), that rely on Oi's extensive and non-replicable infrastructure, enabling the provision of superior quality services to telecommunications providers, internet providers and infrastructure companies involved in the supply chain of these services.

In 1Q20, Oi signed a memorandum of understanding for the joint operation of Mob Telecom's fiber broadband projects. This pilot project was launched under the franchise model, which can be expanded, with the goal of increasing non-regulated revenues and reducing opex and capex.

Wholesale net revenues totaled R\$ 274 million in 1Q20 (+6.9% y.o.y. and +11.1% q.o.q.). Non-regulated revenues dropped 3.1%, or R\$ 5 million, from 4Q19, offset by an increase of 40.8%, or R\$ 63 million, in regulated revenues over 4Q19. Part of this variation (R\$ 43 million) was due to the recognition of credits from a RAN Sharing agreement entered into with TIM in 2018.

Small Enterprises

For the Small Enterprises segment, the Company has been adopting the same strategy used in the B2C segment, given their market similarities. Oi continues to market regional offerings and intensify its commercial actions together with the "Network Reuse" approach for FTTH. The decline in net revenues (-11.2% y.o.y. and - 2.8% q.o.q.), together with the 10.3% reduction in RGUs in the Group's annual comparison are related to high exposure to copper revenues in this segment.

Operating Costs and Expenses

1Q20 Earnings Release Table 6 – Breakdown of Routine Operating Costs and Expenses

R\$ million 1020 1019 4019 YoY QoQ
Routine Operating Costs and Expenses
Brazil 3.218 3.470 3.410 $-7.3%$ $-5.6%$
Personnel 597 594 699 0.5% $-14.6%$
Interconnection 111 136 135 $-18.3%$ $-18.1%$
Third-Party Services 1.414 1.487 1,480 $-4.9%$ $-4.5%$
Network Maintenance Service 234 275 232 $-14.7%$ 1.2%
Handset Costs/Other [COGS] 21 48 34 $-56.7%$ $-40.2%$
Marketing 70 71 162 $-1.3%$ $-56.6%$
Rent and Insurance 581 661 562 $-12.1%$ 3.3%
Provision for Contingencies 25 59 30 $-58.3%$ $-18.4%$
Provision for Bad Debt 139 137 61 1.1% 126.9%
Taxes and Other Expenses [Revenues] 27 3 13 882.6% 110.9%
International Operations $-3$ 32 89 $-107.9%$ $-102.9%$
Routine OPEX 3,216 3.503 3.499 $-8.2%$ $-8.1%$

Consolidated routine opex, including international operations, totaled R\$ 3,216 million in 1Q20 (-8.2% y.o.y. and -8.1% q.o.q.).

Routine opex from Brazilian operations amounted to R\$ 3,218 million in 1Q20 (-7.3% y.o.y. and -5.6% q.o.q.). Considering inflation (IPCA) of 3.30% in the last 12 months, this result corresponded to a year-on-year decrease of 10.22% in real terms.

As part of its strategic plan, the Company has been working on five macro fronts to reduce costs and simplify operations: (i) Sales, Marketing and Service; (ii) Processes and Organization; (iii) Business Support; (iv) IT; and (v) Network and Field Operations. The actions resulting from the work on these fronts started to be implemented in 2019, and the financial impacts should be more relevant throughout 2020.

Personnel

Personnel expenses totaled R\$ 597 million in 1Q20, in line with 1Q19 (+0.5%) and 14.6% lower than in 4Q19. The sequential decline was mainly due to the recognition of provisions for variable compensation in 4Q19.

Interconnection

Interconnection costs in Brazilian operations amounted to R\$ 111 million in 1Q20 (-18.3% y.o.y. and -18.1% q.o.q.), mainly due to a reduction in regulated tariffs.

Third-party Services

1Q20 Earnings Release Costs and expenses related to third-party services in Brazilian operations totaled R\$ 1,414 million in 1Q20 (-4.9% y.o.y. and -4.5% q.o.q.). Content Acquisition, Customer Relations, Billing, Sales, Electricity and General Expenses are recorded in this line. This result reflects company actions as acceleration of digital sales channels, automation and optimization of Customer Service and Call Center operations and expenses reduction from IT projects focused on legacy products.

Network Maintenance Services

Network maintenance service costs and expenses in Brazilian operations totaled R\$ 234 million in 1Q20, in line with 4Q19 and 14.7% lower than in 1Q19. This reduction occurred, mainly as a result of the expansion of the Fiber project and the migration of customers from Cooper to FTTH, reducing the cost of maintaining legacy networks, and lower expenses with TUP, as a result of the approval of the PGMU.

Handset Costs/Other (COGS)

Handset costs in Brazilian operations amounted to R\$ 21 million in 1Q20 (-56.7% y.o.y. and -40.2% q.o.q.), mainly due to a reduction in the number of handsets sold.

Marketing

Marketing expenses reached R\$ 70 million in 1Q20, virtually in line with 1Q19 and 56.6% lower than in 4Q19. The quarter-on-quarter decline reflected seasonal effects, mainly due to the Black Friday and Christmas campaigns in the previous quarter.

Rent and Insurance

Rent and insurance expenses in Brazilian operations totaled R\$ 581 million in 1Q20, down 12.1% from 1Q19, mainly due to lower costs as a result of renegotiations with concessionaires and suppliers throughout 2019. In the sequential comparison, rent and insurance expenses increased 3.3%, due to higher tower, equipment and pole rental costs, partially offset by lower property and satellite rental costs.

Provision for Contingencies

The provision for contingencies in Brazilian operations totaled R\$ 25 million in 1Q20, a reduction of 58.3%, or R\$ 35 million, compared to 1Q19 and 18.4%, or R\$ 6 million, compared to 4Q19, mainly due to a decline in the number of new legal proceedings, especially in the labor, civil consumer and civil strategic spheres.

Provision for Bad Debt

The provision for bad debt totaled R\$ 139 million in 1Q20, in line with 1Q19 and 126.9% higher than in 4Q19, mainly due to the credits recovery of governments in the corporate segment in 4Q19.

EBITDA

1Q20 Earnings Release Table 7 – EBITDA and EBITDA margin

1020 1019 4019 YoY QoQ
0i S.A.
Routine EBITDA [R\$ million] 1.533 1.627 1.414 $-5.8%$ 8.4%
Brazil 1,481 1,616 1,452 $-8.3%$ 2.0%
International Operations 52 12 -38 $-336.1%$ 235.4%
Routine EBITDA Margin [%] 32.3% 31.7% 28.8% 0.6 p.p. 3.5 p.p.
Brazil 31.5% 31.8% 29.9% $-0.2 p.p.$ 1.6 p.p.
International Operations 105.2% 26.8% $-74.2%$ 78.4 p.p. 179.4 p.p.
Non-routine Items [R\$ million] 367 987 $-117$ n.m. n.m.
EBITDA [R\$ million] 1.899 2.615 1.298 $-27.4%$ 46.4%
Brazil 1,566 2,603 1.336 $-39.8%$ 17.2%
International Operations 333 12 $-38$ 2720.8% $-975.7%$
EBITDA Margin [%] 40.0% 51.0% 26.4% $-11.0 p.p.$ 13.6 p.p.

Consolidated routine EBITDA totaled R\$ 1,533 million in 1Q20 (-5.8% y.o.y. and +8.4% q.o.q.).

Routine EBITDA from Brazilian operations totaled R\$ 1,481 million in 1Q20 (-8.3% y.o.y. and + 2.0% q.o.q.). The routine EBITDA margin from Brazilian operations was 31.5%, in line with 1Q19 and 1.6 p.p. higher than in 4Q19.

Routine EBITDA from international operations (Africa and East Timor) came to R\$ 52 million in 1Q20, versus R\$ 12 million in 1Q19 and -R\$ 38 million in 4Q19.

Non-routine items totaled R\$ 367 million in 1Q20 and refer to (i) an R\$ 85 million gain from the sale of real estate properties and (ii) a R\$ 282 million gain from the sale of PT Ventures, in international operations.

It should be noted that routine EBITDA considers the effects of adopting IFRS 16. For comparison purposes, routine EBITDA from Brazilian operations, disregarding the impacts of IFRS 16 in 1Q20 would be R\$ 1,046 million.

Investments

Table 8 – Capex 1Q20 Earnings Release
----------------- -----------------------
1020 1019 4019 YoY QoQ
1,781 1,718 1,979 3.7% $-10.0%$
1,073 575 883 86.7% 21.5%
276 513 441 $-46.3%$ $-37.5%$
18 92 60 $-80.2%$ $-69.5%$
261 328 368 $-20.3%$ $-29.0%$
153 210 227 $-27.2%$ $-32.7%$
13 7 12 77.2% 6.2%
1,794 1,725 1,991 4.0% $-9.9%$

(1) Includes Fiber + Wholesale.

The Company's consolidated capex, including international operations, totaled R\$ 1,794 million in 1Q20 (+4.0% y.o.y. and -9.9% q.o.q.). Capex in Brazilian operations amounted to R\$ 1,781 million in 1Q20 (+3.7% y.o.y. and -10.0% q.o.q.).

The breakdown of investments by product shows that Oi has been allocating most of its funds to compliance with its Strategic Plan, focusing on the expansion of FTTH, bringing high-speed broadband to the customers' homes.

Operational Cash Flow (Routine EBITDA – Capex)

1Q20 Earnings Release Table 9 - Operational Cash Flow

R\$ million 1020 1019 4019 YoY QoQ
0i S.A.
Routine EBITDA 1,533 1.627 1.414 $-5.8%$ 8.4%
Capex 1,794 1.725 1.991 4.0% $-9.9%$
Routine Operational Cash Flow [EBITDA -
Capex)
$-261$ $-98$ $-577$ 167.4% $-54.7%$

Table 10 - Operational Cash Flow from Brazilian Operations

R\$ million 1020 1019 4019 YoY QoQ
0i S.A.
Routine EBITDA 1,481 1.616 1,452 $-8.3%$ 2.0%
Capex 1,781 1,718 1,979 3.7% $-10.0%$
Routine Operational Cash Flow [EBITDA -
Capex)
$-299$ $-102$ $-526$ 193.6% $-43.1%$

Consolidated routine operational cash flow (routine EBITDA minus capex) was negative by R\$ 261 million in 1Q20, while routine operational cash flow in Brazilian operations was negative by R\$ 299 million, mainly due to the continued acceleration of investments and lower revenues, which impacted EBITDA, as mentioned in the Revenues and Capex sections.

Depreciation/Amortization

Table 11 – Depreciation and Amortization

R\$ million 1020 1019 4019 YoY QoQ
Depreciation and Amortization
Total 1,711 1.690 1.703 1.3M 0.5%

Depreciation and amortization expenses totaled R\$ 1,711 million in 1Q20, 1.3% higher than in 1Q19 and in line with 4Q19.

Financial Results

Table 12 – Financial Result (Oi S.A. Consolidated)

R\$ million 1020 1019 4019
Oi S.A. Consolidated
Net Interest (on fin. investments and loans and financing) $-492$ $-300$ $-363$
Amortization of fair value adjustment $-578$ $-215$ $-197$
Net FX Result (on fin. investments and loans and financing) $-2.657$ -96 259
Other Financial Income / Expenses $-2.749$ 410 $-1,857$
Net Financial Income [Expenses] $-6.476$ $-202$ $-2,158$

Oi S.A. recorded a consolidated net financial expense of R\$ 6,476 million in 1Q20, versus an expense of R\$ 2,158 million in 4Q19 and an expense of R\$ 202 million in 1Q19.

In 1Q20, the increase in financial expenses was mainly due to the negative impact of the sharp depreciation of the real in 1Q20, reflecting the effects of the advance of COVID-19, which achieved a global reach in the period. The "Net FX Result" line was a financial expense in the quarter, due to the sharp 29.0% depreciation of the real against the U.S. dollar in 1Q20, versus a 3.2% appreciation in the previous quarter.

The item "Other Financial Income/Expenses" also showed an increase in expenses, mainly due to the exchange rate variation on onerous liabilities (contracts for data transmission by submarine cables and satellites), in the total amount of R\$ 1.7 billion in 1Q20. These higher expenses, in this line, were partially offset by lower monetary restatements on contingencies, compared to the previous quarter.

The "Net Interest" line increased due to interest on the new debentures issued in January this year, partially offset by lower interest on debts indexed to the CDI rate and TJLP long-term interest rate in the period. Finally, the "Amortization of Fair Value Adjustment" line was also impacted by the depreciation of the real against the U.S. dollar in the quarter.

The annual comparison, in turn, shows a consolidated net financial expense of R\$ 202 million in 1Q19, explained by a very stable behavior of the Brazilian currency against the U.S. dollar. In 1Q19, the real depreciated only 0.6% against the U.S. dollar, with little impact on the portion of debt linked to foreign currency in the "Net FX Result" line. The 1Q19 favorable results benefitted from the "Other Financial Expenses/Income" line, which recorded income of R\$ 410 million in the period, mainly due to the monetary restatement of PIS/COFINS credits on ICMS in the amount of R\$ 1,025 million.

Net Earnings (Loss)

1Q20 Earnings Release Table 13 – Net Earnings (Loss) (Oi S.A. Consolidated)

R\$ million 1020 1019 4019 YoY QoQ
Net Earnings [Loss]
Earnings before interest and taxes [EBIT] 188 925 $-405$ n.m. n.m.
Financial Results $-6.476$ $-202$ $-2.158$ n.m. 200.0%
Income Tax and Social Contribution 34 $-44$ 282 n.m. n.m.
Net Income [Loss] from Continuing Operations $-6.254$ 679 $-2.281$ $-1021.4%$ 174.2%
Consolidated Net Income [Loss] $-6.254$ 679 $-2.281$ $-1021.4%$ 174.2%
attributable to owners of the Company $-6.280$ 568 $-2.263$ $-1204.9%$ 177.5%
attributable to non-controlling interests 26 110 $-18$ n.m. $-244.2%$

The Company's operating earnings (loss) before the financial result and taxes (EBIT) came to earnings of R\$ 188 million, versus earnings of R\$ 925 million in 1Q19 and a loss of R\$ 405 million in 4Q19. Oi recorded a net financial loss of R\$ 6,476 million, strongly affected by the impacts of the FX variation, as mentioned in the Financial Results section. The Company also recorded a positive result of R\$ 34 million in the "Income Tax and Social Contribution" line, giving a consolidated net loss of R\$ 6,254 million.

DEBT & LIQUIDITY

Debt & Liquidity

Table 14 – Debt

R\$ Million Mar/20 Mar/19 Dec/19 % Gross Debt
Debt
Short Term 179 118 326 0.7%
Long Term 24,262 16.256 17,900 99.3%
Total Debt 24.441 16,373 18.227 100.0%
Local Currency Exposure 8,905 7.894 8.705 36.4%
Foreign Currency Exposure 15,536 8,491 9.521 63.6%
Swaps $\bf{0}$ $-12$ 0 0.0%
[-] Cash $-6.310$ $-6.267$ $-2.300$ $-25.8%$
$\left[-\right]$ Net Debt 18,131 10.107 15,927 74.2%

Oi S.A. ended 1Q20 with consolidated gross debt of R\$ 24,441 million, R\$ 6,214 million, or 34.1%, more than in 4Q19 and R\$ 8,068 million, or 49.3%, more than in 1Q19. The increase in both the annual and sequential comparisons was mainly due to the sharp depreciation of the real against the U.S. dollar in both periods (- 29.0% and -33.4%, respectively), as a result of the strong market deterioration caused by the new coronavirus pandemic, which achieved a global reach in the period. Added to this are the usual effects of interest accrual and the amortization of the present value adjustment, which contributed to increasing debt with every passing quarter. Finally, the issuance of private debentures totaling approximately R\$ 2,500 million contributed to increasing debt, as provided for in the Judicial Reorganization Plan.

At the end of 1Q20, the portion of debt exposed in foreign currency represented 63.6% of fair value debt. The consolidated average term of debt remained at around 10 years in 1Q20.

The Company closed 1Q20 with a consolidated cash position of R\$ 6,310 million, an increase of 174.4% over December 2019 and 0.7% over March 2019. As a result, net debt totaled R\$ 18,131 million in 1Q20, 13.8% higher than in 4Q19, mainly due to higher gross debt in the period. The increase in cash occurred mainly due to the receipt of the first installments of the sale of PT Ventures totaling US\$ 1 billion, of which US\$ 841 million had already been received by the end of the quarter, also in accordance with the Company's Strategic Plan. Such receipt, together with the proceeds of the debentures, contributed to strengthening the cash position, an essential step to enable the high level of investments set forth in the Strategic Plan.

Table 15 – Cash Position (Brazilian Operations)

1Q20 Earnings Release

4019 Cash Position 2.300
Routine EBITDA 1.481
IFRS16 -435
Capex $-1.781$
Working capital $-563$
Judicial Deposits + Taxes 214
Financial operations 2.509
Payments to Creditors JR $-807$
Non Core 3.393
1020 Cash Position 6,310

The Company closed 1Q20 with a cash position of R\$ 6,310 million, increasing R\$ 4,010 million in the quarter, mainly due to (i) an inflow of R\$ 3.3 billion equivalent to part of the proceeds from the sale of the interest in Unitel and (ii) net proceeds of R\$ 2.5 billion from a private debenture issue. In addition, the sale of the Botafogo property, totaling R\$ 121 million, was completed, continuing the project to sell non-core assets, in line with the Company's Judicial Reorganization Plan and the Strategic Plan.

In 1Q20, working capital was negatively impacted by capex payments, which have been increasing, due to the fiber expansion plan.

Under the "Payment to Creditors - JR" line, Oi paid R\$ 350 million in interest on the Bond and R\$ 457 million to partner suppliers, as set forth in the Judicial Reorganization Plan.

Table 16 – Gross Debt Breakdown

RS MILLION
Gross Debt Breakdown - 1020 Face Value Fair Value
Adjustment
Fair Value
BNDES 4.024 4.024
Local Banks 9.254 [4, 373] 4,881
ECAs 8.714 [5, 248] 3,466
Qualified Bonds 8.751 [928] 7.823
Facility "Non Qualified" 473 [163] 310
General Offering 5,605 [4,906] 698
Private Debenture [Bridge Loan] 3.276 3.276
Other [37] [37]
Total Gross Debt 40,059 [15, 618] 24,441

Table 17 – Statement of Operations (Oi S.A. Consolidated)

1Q20 Earnings Release

Table 18 – Balance Sheet (Oi S.A. Consolidated)

1Q20 Earnings Release
TOTAL LIABILITIES 73,947 71.892 77.790
Current 11.523 11.836 12,012
Suppliers 4.952 5.594 5.640
Leases 1.612 1.510 1.422
Loans and Financing 179 326 129
Financial Instruments $\mathbf{0}$ 0
Payroll and Related Accruals 815 853 910
Provisions 529 548 534
Pavable Taxes 65 67 51
Other Taxes 1.434 887 1.363
Dividends Payable 6 6 6
Liabilities associated to held-for-sale assets 162 494 472
Authorizations and Concessions Payable 80 59 120
Other Accounts Payable 1,689 1,492 1.365
Non-Current Liabilities 50.826 42.259 38,347
Suppliers 3.167 3.293 3.238
Leases 7,189 6.640 6,675
Loans and Financing 24.262 17,900 16,256
Other Taxes 1.221 1.224 634
Contingency Provisions 4,870 4.704 4.081
Pension Fund Provision 652 633 593
Other Accounts Payable 9,466 7.865 6,871
Shareholders' Equity 11,598 17.797 27,430

Table 19 – EBITDA and EBITDA margin (without IFRS 16 impacts)

ADDITIONAL INFORMATION

1Q20 Earnings Release Please note

The main tables in this Earnings Release will be available in Excel format in the "Financial Information/Quarterly Reports" section of the Company's website (http://www.oi.com.br/ri).

Definitions of the terms used in this Earnings Release are available in the Glossary section of the Company's website: https://www.oi.com.br/ri/conteudo\_en.asp?idioma=1&conta=44&tipo=44334

Subsequent Events

  • 1Q20 Earnings Release On May 11, 2020, Oi informed its shareholders and the market in general that, on that date, the rating agency Standard & Poors ("S&P") announced the review of the credit rating attributed to the Company, downgrading the issuer credit rating from "B" to "B-" on a global scale and from "brA-" to "brBBB" on a national scale. The outlook is negative on both global and national scales.
  • On May 27, 2020, the Company informed its shareholders and the market in general that in this date the rating agency Fitch Ratings ("Fitch") announced the review of the credit rating attributed to the Company. Fitch Ratings has downgraded Oi's ratings, including the Long-Term (LT) Foreign Currency (FC) Issuer Default Rating (IDR) to "CCC+" from "B-", the LT Local Currency (LC) IDR to "CCC+" from "B-", the National LT Rating to "B(bra) / Stable" from "BB- (bra) / Stable", and the 2025 notes to "CCC+" / "RR4" from "B-" / "RR4". The Rating Outlook on the international ratings has been removed.
  • On June 15, 2020, in continuity with the Material Fact disclosed on February 28, 2020, the Company informed its shareholders and the market in general that, on this date, it filed with the "RJ Court" a proposed amendment to its Judicial Reorganization Plan, in the form provided for therein, primarily aiming at the sustainability of its business, through the reorganization and simplification of the Oi Group from a corporate and operational standpoint, so as to ensure greater financial flexibility and efficiency.

1Q20 Earnings Release CVM INSTRUCTION 358, ART. 12: Direct or indirect controlling shareholders and shareholders who elect members of the Board of Directors or the Fiscal Council, and any other individual or legal entity, or group of persons, acting as a group or representing the same interests, that attains a direct or indirect interest representing five percent (5%) or more of a type or class of shares of the capital of a publicly held company must notify the Brazilian Securities and Exchange Commission (CVM) and the Company of the fact, in accordance with the above article.

Oi recommends that its shareholders comply with the terms of article 12 of CVM Instruction 358, but it takes no responsibility for the disclosure or otherwise of acquisitions or disposals by third parties of interests corresponding to 5% or more of any type or class of its shares, or of rights over those shares or other securities that it has issued.

Table 20 – Shares of the Company's Capital Stock

Capital Treasury Free-Float 1
Common 5.796.477.760 30.595 5.796.444.654
Preferred 157.727.241 1,811,755 155,915,481
Total 5,954,205,001 1.842.350 5,952,360,135

Shareholding position as of 3/31/2020

(1) Outstanding shares do not consider shares held in treasury or shares held by members of the Board of Directors and the Executive Board.

DISCLAIMER

Rio de Janeiro, June 15, 2020. This report includes consolidated financial and operating data for Oi S.A. - Under Judicial Reorganization ("Oi S.A." or "Oi" or "Company") and its direct and indirect subsidiaries as of March 31, 2020. In compliance with CVM instructions, the data are presented in accordance with International Financial Reporting Standards (IFRS). Due to the seasonality of the telecom sector in its quarterly results, the Company will focus on comparing its financial results with the same period of the previous year.

This report contains projections and/or estimates of future events. The projections contained herein were compiled with due care, taking into account the current situation, based on work in progress and the corresponding estimates. The use of terms such as "projects", "estimates", "anticipates", "expects", "plans", "hopes" and so on is intended to indicate possible trends and forward-looking statements which, clearly, involve uncertainty and risk, so that future results may differ from current expectations. These statements are based on various assumptions and factors, including general economic, market, industry and operational factors. Any changes to these assumptions or factors may lead to practical results that differ from current expectations. Excessive reliance should not be placed on these statements.

Forward-looking statements relate only to the date on which they are made, and the Company is not obliged to update them as new information or future developments arise. Oi takes no responsibility for transactions carried out or investment decisions taken on the basis of these projections or estimates. The financial information contained herein is unaudited and may therefore differ from the final results.

Oi – Investor Relations

Marcelo Ferreira +55 (21) 3131-1314 [email protected] Bruno Nader +55 (21) 3131-1629 [email protected]

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