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CTT-Correios de Portugal

Investor Presentation Mar 16, 2022

1911_iss_2022-03-16_bbcd1677-fbe1-447f-9a1f-51412fe2e951.pdf

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FY21

Results Presentation

CH Committed to deliver

16 March 2022

Disclaimer

DISCLAIMER

This document has been prepared by CTT - Correios de Portugal, S.A. (the "Company" or "CTT") exclusively for use during the presentation of the FY21 results. As a consequence thereof, this document may not be disclosed or published, nor used by any other person or entity, for any other reason or purpose without the express and prior written consent of CTT. This document (i) may contain summarised information and be subject to amendments and supplements, and (ii) the information contained herein has not been verified, reviewed nor audited by any of the Company's advisors or auditors.

Except as required by applicable law, CTT does not undertake any obligation to publicly update or revise any of the information contained in this document. Consequently, the Company does not assume liability for this document if it is used for a purpose other than the above. No express or implied representation, warranty or undertaking is made as to, and no reliance shall be placed on, the accuracy, completeness or correctness of the information or the opinions or statements expressed herein. Neither the Company nor its subsidiaries, affiliates, directors, employees or advisors assume liability of any kind, whether for negligence or any other reason, for any damage or loss arising from any use of this document or its contents. Neither this document nor any part of it constitutes a contract, nor may it be used for incorporation into or construction of any contract or agreement.

This document has an informative nature and does not constitute, nor must it be interpreted as, an offer to sell, issue, exchange or buy any financial instruments (namely any securities issued by CTT or by any of its subsidiaries or affiliates), nor a solicitation of any kind by CTT, its subsidiaries or affiliates. Distribution of this document in certain jurisdictions may be prohibited, and recipients into whose possession this document comes shall be solely responsible for informing themselves about, and observing any such restrictions. Moreover, the recipients of this documentare invited and advised to consult the public information disclosed by CTT on its website (www.ctt.pt) as well as on the Portuguese Securities Market Commission's website (www.cmvm.pt). In particular, the contents of this presentation shall be read and understood in light of the financial information disclosed by CTT, through such means, which prevail in regard to any data presented in this document. By attending the meeting where this presentation is made and reading this document, you agree to be bound by the foregoing restrictions.

FORWARD-LOOKING STATEMENTS

This presentation contains forward-looking statements. All the statements herein which are not historical facts, including, but not limited to, statements expressing our current opinion or, as applicable, those of our directors regarding the financial performance, the business strategy, the management plans and objectives concerning future operations and investments are forward-looking statements. Statements that include the words "expects", "estimates", "foresees", "predicts", "intends", "plans", "believes", "anticipates", "will", "targets", "may", "would", "could", "continues" and similar statements of a future or forward-looking nature identify forward-looking statements.

All forward-looking statements included herein involve known and unknown risks and uncertainties. Accordingly, there are or will be important factors that could cause our actual results, performance or achievements to differ materially from those indicated in these statements. Any forward-looking statements in this document reflect our current views concerning future events and are subject to these and other risks, uncertainties and assumptions relating to the results of our operations, growth strategy and liquidity, and the wider environment (specifically, market developments, investment opportunities and regulatory conditions).

Although CTT believes that the assumptions bevond such forward-looking statements are reasonable when made, any third parties are cautioned that forward-looking information and statements are subject to various risks and uncertainties, many of which are difficult to predict and generally beyond the control of CTT, what could cause the models, objectives, plans, estimates and / or projections to be materially reviewed and / or actual results and developments to differ materially from those expressed in, or implied or projected by, the forward-looking information and statements.

Forward-looking statements (in particular, the objectives, estimates and projections as well as the corresponding assumptions) do neither represent a commitment regarding the models and plans to be implemented, nor are they guarantees of future performance, nor have they been reviewed by the auditors of CTT. You are cautioned not to place undue reliance on the forward-looking statements herein.

All forward-looking statements included herein speak only as at the date of this presentation. Except as required by applicable law, CTT does not undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Operational review

CH Committed to deliver

Another transformation quarter with new businesses outpacing the decline in mail

New concession framework improves predictability and allows for partial compensation 1 of prior years; 6.8% average price increase of
universal postal services in 2022
Business services are driving revenue growth and strengthening commercial activity
Spain continues to drive growth of Express & Parcels, significantly anticipating its turnaround plan with a positive EBITDA in
FY21
B Transformation of operations is positively impacting cost structure in a consistent manner
(२०)
Banco CTT continues its growth path on the back of consumer credit
Dividend of €0.12 per share for the 2021 financial year to be proposed and subject to approval in the AGM, payable in May 2022
Share buyback of $\epsilon$ 18m (equivalent to 2.7% market cap 2 ) reiterating CTT's commitment with shareholder remuneration

1The arbitration proceedings initiated by CTT seeking compensation for COVID-19 adverse impacts and for unilateral extension of the concession agreement are still pending and no rights have been waived in the new concessio

Improving revenue mix reflects exposure to e-commerce growth in Iberia and growth of business solutions and bank

Group CTT - FY21 Revenues breakdown

$\epsilon$ million; weight (%); weight percentual point change vs. prior year

Group CTT – Legacy1 vs. Transformation2

1 Mail & Other excl. business solutions;2 Express & Parcels, Financial Services & Retail, Banco CTT and business solutions

Group CTT - Financials

Transformation driving consistent revenue growth

FY20

A1021

A2021

FY21

△4Q21

△3Q21

Continued growth in Express & Parcels driving improvement in profitability

Express & Parcels Iberia 1 – Volumes million items; % change vs. prior year

Express & Parcels Iberia $1 -$ Revenues $\epsilon$ million; % change vs. prior year

Express & Parcels Iberia $1 -$ Recurring EBIT $\epsilon$ million; change vs. prior year

1 includes Mozambique, contributing with 0.01 m in volumes, €0.9 m in revenue and €0.2 m in recurring EBIT in 4Q21 and 0.05 m in volumes, €3.2 m in revenue and €0.6 m in recurring EBIT in FY21

E-commerce trends reflect a transformation in consumer habits

Express & Parcels Portugal – CEP Volumes

% change vs. prior year; million items

Volume growth despite slow-down in multichannel e-tailers

Cargo & other revenues declined due to churn of unprofitable clients, upon the new cargo operating model

FY EBITDA of €4.3m, having achieved breakeven well ahead of plan

Consistent volume growth is translating into revenue growth and turnaround in profitability

Concession contract signed for a 7-year period

Concession contract – key highlights

  • 7-year contract composed of a transition $\bullet$ year (2022) and two 3-year terms (2023-25 and 2026-28)
  • In accordance with the new postal law, a set $\bullet$ of checks and balances were implemented for the definition of each term's pricing and quality parameters
  • Price: Criteria to be defined by agreement between CTT, ANACOM and the Consumer Directorate-General for periods of three years; if no agreement is reached, the Government will set out the criteria
  • Quality: To be approved by the Government upon ANACOM's proposal following European best practices, also for three-year periods

  • For 2022, the transition period, the prices to be implemented shall reflect a maximum annual average variation of 6.80% - which considers the decline in volumes of 9M21 and the CPI for the Transport expense category

  • For the remaining duration of the agreement the pricing criteria should encourage an efficient operation, ensure the economic and financial sustainability of the universal service provider, taking into account the variation of volumes, the relevant costs and the quality of service
  • In the transition period the quality parameters will remain untouched, while if any penalty is due, it will be translated into investment obligations
  • New quality parameters should ensure high service levels aligned with the best practices in the European Union, considering the average standards of European Union countries, applicable to each indicator
  • The requirements for the density of the postal network remain under the jurisdiction of ANACOM, who determines the relevant indicators on the basis of a proposal submitted by CTT
  • For the initial period, the current indicators apply with the new requirement of ensuring one post office per municipality (which is already the case)

Transformation of revenue profile under progress

Mail revenues

$\epsilon$ million

Transformation of operations and other cost efficiency initiatives starting to bear fruits

Operations Transformation

  • c.60% of mail routes have been optimized in FY21; the whole network to be fully optimized during 2022
  • Start of operation of a decision support system to maximize parcel distribution capacity in the mail network
  • Lean methodology implemented in 2 processing centres and being expanded to the remaining network in 2022

• Undergoing c.175-200 suspension agreements1 by YE22. with total annual savings of €5-6m:

  • 135 suspension agreements in FY21
  • €10.6m restructuring charge incurred in FY21

Central Structure Transformation

• Implementation of work-life balance, personal/professional development and equality of opportunities initiatives within the Familiar Responsible Entity (EFR) certification process

Mail – staff costs (excl. Business solutions) $\epsilon$ million; % change vs. prior year

Central Structure - staff costs $\epsilon$ million; % change vs. prior year

CTT retail network engaged in fruitful commercial activity

Another quarter of solid growth across the board

Banco CTT - Book volumes evolution

$\epsilon$ million except otherwise indicated

1 Average cost of customer deposits;2 Net of impairments

Continued focus on ESG measures and alignment with UN Sustainable Development Goals

Carbon Emissions

$CO2$ (scopes 1+2+3) vs. 2013 base year (CTT science-based target)

Leadership A-

CDP Carbon Disclosure Project™

CTT distinguished at CDP rating on Climate Change

$+57%$

km in alternative vehicles

First 100% Electric Hub and the largest green transport and distribution fleet in Portugal

80%

% recyclable packaging

80% of letters, parcels and boxes sold to clients contain recycled paper and/or plastic

$E500k$

Donated to social and environmental causes

Strong focus on culture, social exclusion and poverty projects

Financial review

CH Committed to deliver

2021 was a year of relentless transformation, marked by resilient revenue growth and improved profitability

Key financial indicators

$\epsilon$ million: % change vs. prior year

Quarter Full year
4Q20 4Q21 y.o.y FY20 FY21
Revenues 1 211.0 235.0 11.4% 745.2 847.9
Operating costs - EBITDA 2 172.8 199.8 15.7% 641.6 729.8
EBITDA 2 38.2 35.2 $-8.0\%$ 103.6 118.1
Depreciation & amortization $3$ 16.1 14.8 $-8.0%$ 62.1 58.0
Recurring EBIT 1 22.1 20.4 $-7.9%$ 41.5 60.1
Specific items 4.9 4.0 $-18.4%$ 7.0 $-1.8$
EBIT 17.2 16.4 $-4.9%$ 34.5 61.9
Financial result $-3.0$ $-3.0$ n.m. 4 $-11.4$ $-11.1$
Tax 1.9 1.2 $-35.4%$ 6.4 12.2
Net profit attributable to equity holders 12.3 12.1 $-2.0%$ 16.7 38.4
Free cash flow 22.0 5.9 $-73.2%$ 21.8 45.3

1 Excluding Specific items; 2 Excluding Specific items, depreciation & amortization;3 Depreciation & amortization were positively impacted in FY21 by the revision of the useful life of some assets; 4 Not meaningful

Growth in all business units in 4Q21 propels double-digit revenue growth

Revenues1 $\epsilon$ million; % change vs. prior year

Revenues1 breakdown

$\epsilon$ million; % change vs. prior year; % of total

1 Excluding Specific items; 2 Including Central Structure

Opex reflects increased activity across the various business areas

Operating costs

$\epsilon$ million; % change vs. prior year

Operating costs (Rec. EBIT)1 breakdown € million; % change vs. prior year; % of total

In 4021:

  • Staff costs decreased in Mail & other (-€0.9m), notwithstanding the integration of NewSpring (+2.9m), which was offset by the decline in Mail (-€2.4m) and Central Structure (-1.6m). The remaining BU staff costs decreased (Express & Parcels -€0.1m and Financial Services & Retail -€0.2m), with the exception of Banco CTT (+€0.7m)
  • ES&S costs grew by €18.4m, mainly as a result of a €5.8m increase in transport and distribution costs, a €3.5m increase in foreign operators from the international outbound mail from the elections, and a €2.7m increase in business solutions costs due to the increased commercial dynamic and integration of NewSpring
  • Other costs increased by $E10.6m$ , mainly due to the $E5.0m$ cost registered in the sale of computer equipment

1 Excluding Specific items. In 2021 and in the same period of the previous year (proforma), operating costs (EBITDA) include impairments and provisions and the impact of the leases covered by IFRS 16 being presented purs

Solid growth of recurring EBIT in 2021 underpinned by E&P performance

Recurring EBIT1

$\epsilon$ million

Adjusted cash increased by c.€6.8m in FY21

FY21 Cash flow

$\epsilon$ million; impact on cash flow vs. prior year

31 December 2021 Net financial debt2 $\epsilon$ million

(+) Cash & cash equivalents 877.9
$(-)$ Net Financial Services & other payables $3$ 199.1
$(-)$ Banco CTT liabilities, net 3 515.6
$(-)$ Other 4 20.9
$(=)$ Adjusted cash 142.3
$(-)$ Financial debt 85.8
$(=)$ Net cash position 56.4
(-) Lease liabilities (IFRS 16) 115.3
Net financial debt 2 58.9

1 Impairments, provisions and IFRS 16 affecting EBITDA;2 Only financial debt presented in the table; it does not include net employee benefits of £204.5m as at 31 December 2021;3 The change in net liabilities of Financ with third parties, depositors or other banking financial liabilities, net of the amounts invested in credit or investments in securities/banking financial assets, of entities of the CTT Group providing financial services, change inother cash items reflects the evolution of Banco CTT's sight deposits at Bank of Portugal, outstanding cheques/clearing of Banco CTT cheques, and impairment of sight and term deposits and bank applications

Business transformation and operations optimization as main pillars for FY22

Expand integrated Iberian footprint to enable grabbing the full potential of e-commerce convergence in Portugal and Spain

Continue to implement transformation initiatives to drive revenue sustainability by reducing dependence on traditional mail services

Improve structurally mail profitability given a more balanced and sustainable concession contract

Propel Banco CTT's growth, underpinned by balance sheet optionality and potential equity and industry partnerships

Compensate pressure in mail revenues through implementation of profitability and efficiency initiatives, which are already visible

Exploit inorganic expansion opportunities in logistics and fulfilment segments in Iberia

Improving shareholder remuneration while maintaining financial flexibility

1Based on individual accounts;2 Excludes the dividend paid on the 1.5m own shares of the share buyback of 2021;3 Yield calculated taking as a reference the year end share price of each year; 4 Using market cap of 15

Continued growth and transformation, notwithstanding a challenging environment

Risk outlook

  • Macro risks are relevant and persistent: geopolitical uncertainty, inflation, cost of energy and raw materials and de minimis
  • $\triangleright$ The COVID-19 pandemic continues to represent a relevant risk factor
  • $\blacktriangleright$ There are also severe risks in the functioning of logistics chains, namely originated in Asia

CTT Correios de Portugal, S.A. Investor Relations

Contacts: Phone: +351 210 471 087 E-mail: [email protected]

ctt.pt

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