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CTT-Correios de Portugal

Annual Report Aug 31, 2020

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Annual Report

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Integrated Report $1st$ Half 2020

committed to deliver

Table of Contents

1. INTRODUCTION TO CTT
1.1 Key Figures
1.2 External Awards and Distinctions ……………………………………………………………………………………10
2. STRATEGIC BACKGROUND
2.1 Requlatory Framework
2.2 Strategic Lines
2.3 Sustainable Development Goals
2.4 Risk Management
3. CTT BUSINESS UNITS
3.1 Mail
3.2 Express & Parcels
3.3 Banco CTT
3.4 Financial Services & Retail
3.5 Future Perspectives
4. PERFORMANCE
4.1 Financial Capital
4.2 Human Capital
41.3 Intellectual Capital
4.4 Social Capital
43.5 Natural Capital
5. CORPORATE GOVERNANCE
6. INTERIM CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
7. DECLARATION OF CONFORMITY
8. AUDIT REPORT
9. INVESTOR SUPPORT
CONTACTS

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1. INTRODUCTION TO CTT

1.1 Key Figures

1.1.1 Economic and financial indicators

1.1.1
Economic and financial indicators
€ thousand or %, except where indicated '1H19 '1H20 Δ 20/19
Revenues 354,995 349,168 -1.6%
Operating costs (1) 308,598 315,775 2.3%
EBITDA (1) 46,397 33,393 -28.0%
EBIT 19,713 4,867 -75.3%
EBT 14,703 -1,031 -107.0%
Net profit before non-controlling interests 8,987 -1,928 -121.5%
Net profit for the period attributable to equity holders 8,988 -1,984 -122.1%
Earnings per share (euro) (2) 0.06 -0.01 -122.1%
EBITDA margin 13.1% 9.6% -3.5 p.p.
EBIT margin 5.6% 1.4% -4.2 p.p.
Net profit margin 2.5% -0.6% -3.1 p.p.
Capex 14,700 10,903 -25.8%
Free cash flow (3) -2,085 -556 73.3%
'31.12.19 '30.06.20 Δ 20/19
Restated
Cash and cash equivalents 363,684 396,590 9.0%
Own cash 59,835 114,070 90.6%
Assets 2,513,441 2,640,263 5.0%
'31.12.19 '30.06.20 Δ 20/19
'31.12.19 '30.06.20 Δ 20/19
Restated
Cash and cash equivalents 363,684 396,590 9.0%
Own cash 59,835 114,070 90.6%
Assets 2,513,441 2,640,263 5.0%
Equity 131,415 129,788 -1.2%
Liabilities 2,382,026 2,510,475 5.4%
Share capital 75,000 75,000 -
Number of shares 150,000,000 150,000,000 -

(2) Considering the number of shares outstanding excluding 1 own share.

(3) The 1Q19 operating cash flow was restated to be comparable with that of 1Q20. In 2Q19 the methodology to calculate the operating cash flow was changed, in particular with respect to the change in working capital, which no longer includes a non-cyclical value related to the mobility allowance.

1.1.2 Operating indicators

1.1.2
Operating indicators
'1H19 '1H20 Δ 20/19
Mail (volumes; million items)
Addressed mail 320.6 263.0 -18.0%
Transactional mail 279.0 228.3 -18.2%
Editorial mail 17.3 15.1 -12.5%
Advertising mail 24.4 19.6 -19.5%
Unaddressed mail 237.6 183.2 -22.9%
Express & Parcels (external volumes; million items)
Portugal 9.8 12.4 26.1%
Spain 7.8 11.3 43.9%
Financial Services
Payments (number of transactions; millions) 630.2 763.6 21.2%
Savings and insurance (subscriptions; €m) 1,771.4 1,935.2 9.2%
Banco CTT
Number of current accounts 408,204 488,931 19.8%
Customer deposits (€m) 1,063,597.2 1,511,891.2 42.1%
Payments (number of transactions; millions) 25.1 20.4 -18.8%
Mortgage loans book, net (€m) 312,097.7 472,689.5 51.5%
Consumer credit production (€m) 21,189.5 14,167.4 -33.1%
Loan-to-Deposits ratio (including 321 Crédito) 69.3% 65.4% -3.9 p.p.
Number of branches 212 212 0.0%
Staff
Staff (FTE) (1) 11,640 11,592 -0.4%
Retail, Transport and Distribution networks
CTT access points 2,380 2,354 -1.1%
Retail network (post offices) 538 547 1.7%
Postal agencies 1,842 1,807 -1.9%
Payshop agents 4,721 4,902 3.8%
Postal delivery offices 230 226 -1.7%
Postal delivery routes 4,681 4,651 -0.6%
Fleet (number of vehicles) 3,749 3,996 6.6%

(1) FTE = Full-time equivalent; from 1 January 2020 onwards, the methodology for counting staff was changed, 1H19 FTEs were restated in order to be comparable.

1.1.3 Sustainability indicators

1.1.3
Sustainability indicators
'1H19 '1H20 Δ 20/19
Customers
Customer satisfaction (%) 78.8 85.2 6.4 p.p.
Staff
Number of accidents 529 407 -23.1%
Training (hours) 118,646 58,243 -50.9%
Women in management positions (1st management
level) (%)
20.5 20.4 -0.1 p.p.
Community/Environment
Value chain - contracts with environmental criteria (%) 94.2 96.1 1.8 p.p.
Total CO2 emissions, scopes 1 and 2 (kton.) (1) (2) 8.1 7.4 -8.7%
Energy consumption (TJ) (1) (2) 186.4 169.3 -9.1%
Eco‑friendly vehicles 308 321 4.2%
Weight of Eco product range in Direct Mail line (%) 37.7 48.9 11.2 p.p.
Investment in the Community (€ thousand) 543 474 -12.7%

(2) 1H19 figures updated - information was received after the 1H19 Interim Report release.

1.2 External Awards and Distinctions

In the 1st half of 2020, CTT received the following awards and distinctions:

Trusted Brand

For the 17th time, CTT was distinguished as one of the Trusted Brands of the Portuguese population in a study carried out by Reader's Digest magazine, having ranked first in the "Postal and Logistics Services" category, with 90% of the votes.

OnStrategy Reputation Award

CTT was invited to participate in the event "The Strength and Value of Brands", organized by the consulting firm OnStrategy to distinguish several brands for their reputation, consistency and sustainability. CTT, represented by its Chief Executive Officer João Bento, was awarded for its reputational consistency in the last three years.

Leadership Grade A- in the Carbon Disclosure Project 2019

CTT reaffirmed its Leadership position, in the Climate Change section, with a score of A-, in what is considered to be the main energy and carbon sustainability rating worldwide, the CDP – Carbon Disclosure Project. Ocupying the 1st place at domestic level and 2nd place in the worldwide postal sector, ex-aequo with other domestic and postal companies.

APCE 2020 Grand Prize

CTT was distinguished with an award of the Portuguese Corporate Comunication Association and of the jury of the APCE 2020 Grand Prize, in the category "Internal Campaign of National Scope – CTT Academy Flight Simulation". Its merit was also recognized in 3 other categories.

Parcel & Postal Technology International Awards

Dott platform obtained the Highly Commended distinction in the 12th edition of the Parcel & Post Technology International Awards.

Banco CTT No. 1 in Customer Satisfaction

Banco CTT was considered the number 1 bank in Customer Satisfaction, with a score of 8.1 (on a scale of 1 to 10). Banco CTT received again the ECSI (European Customer Satisfaction Index) award, which results from a study carried out in Portugal by the Nova University and evaluates the customer satisfaction rate in relation to goods and services available in different sectors, based on 9 dimensions.

Five Stars Award for Banco CTT

Banco CTT was awarded the Five Stars 2020 Award in the Mortgage Loan category, from a list of five banks evaluated in the same category, obtaining an overall score of 74.2%.

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2. STRATEGIC BACKGROUND

2.1 Regulatory Framework

2.1.1 Postal Sector

Under the Universal Postal Service Concession Contract, on 13.03.2020, CTT invoked force majeure before the Grantor, following the public health emergency of international scope, declared by the World Health Organization on 30.01.2020 and the subsequent classification of COVID-19 as a pandemic, on 11 March. In view of the seriousness and magnitude of the facts, which are public and notorious, and in order to comply with the public health instructions issued by the competent authorities, CTT could not fail to take the necessary and appropriate measures to protect its workers and customers.

Pursuant to the provisions of the concession contract, CTT continued to ensure the functioning and continuity of the postal services, which were considered as essential, taking the necessary and appropriate measures to the situation of force majeure, in terms of planning, prevention of operation and human resources, submitting a daily update on the situation to the Government, as a counterparty in the contract, and to ANACOM, the regulatory authority responsible for overseeing the provision of the universal postal service.

The universal service pricing proposal submitted by CTT on 18.02.2020, and reformulated on 27.03.2020 and 11.05.2020, was approved by ANACOM by resolution of 23.05.20201 . The prices underlying this proposal, which complied with the applicable principles and criteria of price formation, entered into force on 01.06.2020. This update corresponded to an average annual variation in the price of the basket of letter mail, editorial mail and parcels services of 1.41%, not including the offer of the universal service to bulk mail senders, to whom special prices apply.

The special prices of the postal services included in the universal service offer applicable to bulk mail senders were also updated2 on 01.06.2020 following a proposal presented to the Regulator on 22.05.2020.

Under the company's pricing policy for 2020, these updates correspond to an average annual variation of 1.76% in prices, also reflecting the effect of the updating of prices for reserved services (service of legal summons and notifications by post) and special prices for bulk mail.

2.1.2 Financial Sector

Following the regulatory changes that took place at a very fast pace in recent years, with regard to the legal framework of the banking activity, the first half of 2020 was a period in which, on the one hand, regulations were issued containing minor changes to the original versions and, on the other hand, it was inevitably marked by the issue of a set of legal diplomas and documents related to the measures required to cope with the context of the COVID-19 pandemic.

In fact, there has not been a single regulation that can be called structural, as opposed to what has happened in recent years, such as the Markets in Financial Instruments Directive (MiFID II), the PSD 2 (Payment Services Directive 2), the Insurance Distribution Directive and the successive Directives on the Prevention of Money Laundering and Terrorist Financing.

1 Pursuant to the criteria setting the formation of the prices defined by a decision of ANACOM of 12.07.2018, complemented by a decision of 05.11.2018, under article 14(3) of Law 17/2012, of 26 April l (Postal Law), amended by Decree-Law 160/2013, of 19 November, and by Law 16/2014, of 4 April.

2 See article 14-A of the Postal Law as amended by article 4 of Decree-Law 160/2013, of 19 November.

On the contrary, what happened was a movement to clarify the existing legal framework, which took the form of the publication of various Guidelines, in what is known as European soft law. Examples of this are the Guidelines amending the EBA/GL/2018/05 Guidelines on fraud reporting requirements under the Payment Services Directive (PSD2) and the Recommendations on outsourcing to cloud computing providers issued by EIOPA, the European Insurance and Occupational Pensions Authority. It should also be noted that as of 30 June the Guidelines on ICT and security risk management, which had been published as recently as 2019, became applicable.

In terms of the Prevention of Money Laundering, the emphasis is on the amendment of Instruction No. 5/2019 of the Banco de Portugal, which included in the Report on the Prevention of Money Laundering and Terrorist Financing information on specific procedures to comply with Regulation (EU) 2015/847, with regard to transfers of funds.

From mid-March 2020 and with the emergency caused by the COVID-19 outbreak, there has been a proliferation of legal diplomas that provide for the safeguard from situations arising from the pandemic, in particular, and in a first stage, by disclosing measures that lead to greater flexibility of the regulatory and supervisory requirements to alleviate the contingency situation arising from the outbreak of COVID-19.

In addition, norms were published that approved a number of exceptional and temporary measures in response to the epidemiological situation caused by COVID-19, among which are several legal diplomas concerning the newly created moratorium schemes (for public and private contracts) to be applied in the context of the pandemic. These norms were accompanied by a set of guidelines for moratorium schemes both at national and European level.

With regard to the COVID-19 outbreak, mention should also be made to the legislation produced regarding the duties to provide information to bank customers on the public moratorium and on private moratoria and the obligation to report information to Banco de Portugal on the same issue.

The insurance sector was also naturally sensitive to the issue of the impacts of COVID-19, and an exceptional and temporary program was established for insurance contracts, regarding the payment of the insurance premium and the effects of the temporary reduction of risk in insurance contracts resulting from a significant reduction or suspension of activity.

In terms of the impact of the pandemic on credit institutions, Banco de Portugal adopted the European Central Bank's Guidance on the use of macroeconomic forecasts to estimate the expected credit loss during the COVID-19 pandemic. This document establishes references on the use of macroeconomic forecasts to avoid excessively procyclical assumptions in expected credit loss estimations, given the current context of heightened uncertainty and very limited availability of reasonable and supportable forward-looking information on the impact of COVID-19. In particular, the above-mentioned Guidance covers: i) the collective assessment of the significant increase in credit risk; ii) the use of long-term macroeconomic forecasts; and iii) the use of macroeconomic forecasts for specific years.

Also to be highlighted is the publication by the Banco de Portugal of a number of additional clarifications regarding the measures to be taken in order to mitigate the impact of COVID-19 on the banking sector, namely with regard to i) dividend distribution and remuneration policies, ii) ensuring greater flexibility at the level of behavioural supervision reports, as well as iii) emphasising the need to adopt measures to ensure the effective prevention of money laundering and terrorist financing in this context.

2.2 Strategic Lines

Financial Capital
Management efficiency $\cdot$ Recognition of the
& focus on results
Portfolio diversification, Investment in training
enhancing existing
networks (distribution
& retail)
Human Capital
+12,000 employees
$(+58k hours)$
· Talent development
Intellectual Capital
· Trusted & proximity
brand
· Sector in-depth know-
how & experience
· Innovation strategy
Social Capital
· Partnerships &
cooperationprotocols
with institutions
· Volunteers pool
Natural Capital
· Integrated Quality,
Environment & Safety
policy
· Quality certifications
(ISO 14001)
We focus on our stakeholders
CUSTOMERS EMPLOYEES SHAREHOLDERS $\circledast$
SOCIETY
Be morethan just the best
logistics partner of the
companies.
Be the physical and digital
site where people can find
a variety of services and
products that are simple,
affordable and close.
Be recognized as a simpler,
closer, uncomplicated bank.
Build a desirable business
project aiming to have in each
employee a CTT ambassador,
based on the development of
our employees, the
promotion of the work/family
balance and gender diversity,
and the continued
improvement of labor
relations.
Be a topperformer in
shareholder return in the
European postal sector and
the PSI 20, build a reference
shareholder base and be a
model of transparency in the
relationship with the capital
markets.
Be the incumbent of a
sustainable universal postal
service that meets the
needs of the population, be a
trusted brand recognized by
the population and the local
authorities, and be a
reference in social and
environmental
sustainability.
& Business model
trategy
Adjustment of operational
procedures in distribution,
eliminating risk factors
Implementation of
contingency plans in
operations
Acceleration of projects under
development & special offers
(e.g. Dott membership
campaign, online store creation
and #STAYATHOME promotions)
Non-exhaustive measures regarding Covid-19: Coordinated action with the different stakeholders
· Supply and general use of
protection equipment
· Sanitization actions
· Intensification of internal
communication
· Creation of helpline
· Implementation of
homeworking for all
functions that allow it
· Definition and
liquidity
communication
implementation of cost
reduction measures
· Specific measures to ensure
Relinquishment of dividend
payment proposal
· Intensification of market
. Custom postcards with 50%
revenue going to Red Cross
· Redefinition of all money
order payment procedures
· #istayathomevideo
· Preparation and distribution
of hand sanitizer (pro bono
operation with Hovione)
PARTNERSHIP VALUE CREATION PROXIMITY TRUST

Preservethe value
of the Mail business
Consolidate our
Iberian position,
leading in Portugal
and growing in Spain

Be one of the
largest non-
specialized retail
networksin
Portugal
Be an innovative
and fast-growing
banking operator
Developnew
businesses.
promotingthe
diversification
of profits
Combined forces with
clients to eliminate
restriction on mail
production and
expedition
· Partnership with Nat.
Assoc. of Pharmacies
· Expansion of the
geographical coverage
of some offers
Covid-19 measures and leveraged businesses (non-exhaustive)
· Modification of counter customer service model
(eg.: shorter workinghours, definition of
separation line between customer & employees,
maximum cap of clients per post office)
· Definition of contingency plan
New offer: Online
stores creation,
regional fairs in Dott
and app "CTT
Comércio Local"
GROWTH DIVERSIFICATION EFFICIENCY
INNOVATION
Dutputs + value for
customers:
services and quality
+ innovation
+ value for shareholders:
financial strength
Valuing and training
the employees
+ trust and proximity to citizens,
contributing to their development
Contribution to a more sustainable
ecosystem: environmental responsibility
Ensure the USO and other CTT
awarded services
Cultural and digital
transformation

2.3 Sustainable Development Goals

The United Nations Sustainable Development Goals (SDG) include 17 priority topics at a global level, for the preservation of the planet and the dignity of human beings.

Apart from aligning its environmental management strategy with the priority SDG for the sector, derived from a study by IPC – International Post Corporation, CTT mapped and prioritised the SDG for its value chain, using the SDG Compass methodology, developed by the WBCSD, UN Global Compact and GRI.

CTT joined the PostEurop initiative "A New Deal for Europe: a Europe with a shared sustainable vision for its future" which aims to contribute to a more sustainable Europe, by achieving the SDG. CTT commitments are aligned with these global goals, aiming at a balance between the creation of economic value and the preservation of the planet and the dignity of human beings.

The table below presents the performance level of the 1st half of 2020 vis-à-vis the goals defined by CTT for 2020. It should be noted that due to the COVID-19 pandemic some of these goals did not achieve the levels set forth.

Good health and well-being Quality education
Focused on road accident goals Focused on training goals
Reduce road accidents by 23.1%3
Fatal accidents: 0 Volume of training: 58.2k hours
Road Safety Program – with more than 2,700
participants
Training effort rate of 0.6%
Affordable and clean energy Decent work and economic growth
Focused on renewable energy and energy
efficiency goals
Focused on goals related to labor conditions and
access to financial services
Launch of the process to acquire 100% of Consolidate the banking business
electricity of renewable origin 14 new employees trained on Prevention of
Money Laundering and Terrorist Financing
Sustainable cities and communities Responsible consumption and production
Focused on electric mobility Focused on the eco portfolio
Entry into operation of 9 new electric vehicles Carbon-neutral "green" mail and express mail offer
Test more ecological fleet solutions
Global climate action Peace, justice and strong institutions
Focused on carbon management, Compliance
with international norms and Environmental
education
Focused
on
anti-corruption
and
bribery,
governance and ethics, and engagement with
stakeholders
Reduce direct emissions by 9.1%4 810 employees trained on: the Codes of Conduct
Align CTT carbon goals (SBT) with the global
ambition to limit global warming to 1.5ºC by
2030
of CTT, CTT Subsidiaries and Banco CTT; Code of
Good Conduct to Prevent and Fight Harassment at
the Workplace
Communication article for the internal stakeholder

3 Reduction of accidents due to reduced working hours and lagging schedules, as well as less road traffic during the period of the COVID-19 pandemic.

4 Considering CO2 emissions of scopes 1 and 2.

2.4 Risk Management

2.4.1 Description of the risk management process

The risks arising from the activity of CTT and its subsidiaries are managed pursuant to the manner described in the Regulations of the Risk Management System approved by the Board of Directors. This document, in addition to establishing guiding standards, principles and procedures for Risk Management, defines duties, responsibilities and governance model, ensuring the implementation of a framework supporting the decisionmaking process, taking into consideration the risks to which CTT is exposed.

Under the banking activity, Banco CTT has an independent risk management system, based on a set of concepts, principles, rules and on an organizational model applicable and adjusted to the specificities and to the regulatory framework of its activity. However, a model has been established for articulation between the areas responsible for the Risk Management of CTT and Banco CTT, in order to ensure an alignment relative to the main interdependent risks.

The risk profile is viewed as the main output of the process, reflecting the vision at a given moment on the events that, should they occur, could adversely affect the achievement of the strategic objectives, compromising CTT's sustainability. The review and continuous updating of the risk profile is, therefore, fundamental, and is based on a dynamic process consisting of four sequential and interrelated phases, fed by a series of inputs, as illustrated in the figure below:

Risk management

The risks identified during Stage I are assessed in Stage II according to qualitative and quantitative criteria in terms of probability of occurrence, impact and speed of materialization of the effect, pursuant to the guidelines established in the Regulations of the Risk Management System.

The level of exposure to risk arises from the combination of its probability and impact. During Stage III, if the level of exposure to a particular risk is higher than the stipulated appetite, corrective or mitigating actions are defined and implemented, aimed at reducing the exposure by lowering the probability and/or impact. The risk appetite is thus reflected in the maximum level of exposure that CTT consciously undertakes and is willing to accept in the pursuit of its strategy, taking into account its business principles, policies and procedures, as well as the fact that it operates in strongly regulated markets. The risk appetite is reviewed annually and is defined by type of risk, according to the approved classifications.

The evolution of CTT's main risks (those with higher level of exposure) is monitored in Stage IV through Key Risk Indicators (KRI). The KRI act as a barometer of CTT's current level of exposure to risks and alert, in a timely manner, to possible changes in the probability of occurrence and/or impact of the risk event. Each KRI has a defined objective and a tolerance level. Surpassing this tolerance level could mean that CTT will incur financial losses that are higher than expected (value-at-risk), thus requiring the adoption of immediate response measures. In some cases, in order to maximize the effectiveness of the KRI, programmed action plans are defined a priori with specific mitigation measures whose implementation is conditioned to the exceed the tolerance levels defined for the KRI.

2.4.2 Risks faced by CTT

During the first half of 2020, CTT activity was strongly conditioned by the COVID-19 pandemic, namely by the restriction measures imposed on most sectors of the economy - closure of trade, services and industry, and retraction of consumption in some sectors due to the lockdown. This has increased exposure to some risks already identified and has led to the resurgence of others, which were therefore also closely monitored and subject to mitigation measures. For their relevance, we highlight the evolution over the semester of the following risks:

Strategic Risks
derive from uncertainties resulting from the strategy defined by and the way it is implemented
Impacted
business
Iberian CEP
(Courier,
Express &
Parcels)
challenge
In February, the brand was changed to CTT Express (in Spain), thus promoting a greater
Iberian alignment and a commitment to the market of urgent parcels in this geography. In
March, the outbreak of the pandemic led to a significant decline in B2B volumes in both
countries. Gradually, this decline was offset by strong growth in B2C activity resulting from
changes in consumption patterns that stimulated the evolution of e-commerce.
Public image Aware of itscritical role in preserving vital communication and logistics chains for the
Portuguese economy and society, CTT always maintained its activity during the state of
emergency. In addition, CTT has joined the "Stay at home" movement in the several
geographies where it operates, carrying out various initiatives with the aim of facilitating
customer access to the services provided and thus reinforcing CTT's image of proximity to
the population.
Operational Risks
derive from failures or deficiencies in the management of business processes, people and information systems
Impacted
business
Cybersecurity The lockdown measures enacted during the pandemic have forced the implementation of
homeworking in all services where this was possible. With more than 2k workers remotely
accessing the internal CTT network from home, exposure to this risk increased
considerably, so there was a need to strengthen technological security controls and focus
on training on good homeworking practices and cybercrime awareness.
Continuity of
the business
In response to the pandemic, CTT activated its contingency plans for the operational areas,
the retail network and the central services, thus managing to ensure the continuity of all
operations with the least possible degree of disruption, taking into account the very adverse
circumstances. A Crisis Management Committee, chaired by the CEO, was created to
coordinate the implementation of all initiatives aimed at protecting workers and customers,
and promoting business continuity.
Universal
Service
Obligations
Under the Universal Postal Service Concession Contract, CTT invoked force majeure before
the Grantor, following the classification of COVID-19 as a pandemic. CTT continued to
ensure the functioning and continuity of postal services, taking the necessary and
appropriate measures to the situation of force majeure, in terms of planning, prevention of
operation and human resources, submitting a daily update on the situation to the
Government and to ANACOM.
Financial Risks
condition of CTT
derive from exogenous and internal factors that significantly and directly affect the performance and financial Impacted
business
Liquidity Due to the context of uncertainty caused by the pandemic, at the Annual General Meeting,
CTT decided to suspend the payment of dividends and variable remuneration relative to
2019. CTT has been implementing additional measures to strengthen its financial position
and liquidity and ensure its operational response, while seeking to preserve the value of
traditional businesses and invest in new ones, more linked to digital platforms and e
commerce.
External Risks derive from more or less unpredictable factors that are beyond the power of intervention and influence of CTT Impacted
business
E-substitution According to ANACOM, in the 1st quarter, postal volumes fell by 8.8% compared to the same
period of last year (-9.6% in transactional mail). The effects of the pandemic only began to
be felt from mid-March onwards when it was possible to confirm a very significant reduction
in addressed mail volumes. Although a recovery is expected during the 2nd half of the year, it
is predictable that the increasing substitution of physical mail, boosted by the pandemic, will
lead to a double-digit decline in volumes by the end of the year.
Regulatory
changes
At the end of June, ANACOM submitted for public consultation (until 28 July) a set of draft
decisions regarding the provision of the Universal Postal Service after the end of the current
concession. These decisions refer, among other topics, to the criteria setting the formation
of prices, the quality of service parameters and performance targets, the concept of
unreasonable financial charge for purposes of compensation of the net cost of the USO, and
the methodology for calculating the net costs of the universal postal service.
Epidemics
(COVID-19)
Although the Express & Parcels business benefited from the growth of e-commerce due to
the lockdown, most of the remaining CTT businesses were negatively affected by the
pandemic. However, the real impact on business growth and profitability cannot yet be
reliably quantified as it depends on several factors, including the duration of the pandemic,
the emergence of a new wave as well as the severity of its impacts on the international and
domestic economy.

We go further to bring the world closer.

3. CTT BUSINESS UNITS

3.1 Mail

The Mail business unit was very much affected, from the second half of March until May, by the lockdown provoked by the COVID-19 pandemic. This situation led to the closure or reduction of the opening hours of CTT post offices, which resulted in lower demand for B2C services, as well as a reduction in the activity of customers in the B2B segment, with particular emphasis on the banking and utilities sectors and the Public Administration due the closure/suspension of activity of various public institutions and mail pre-sorters.

Mail revenues reached €202.8m in 1H20, -€32.2m (-13.7%) vis-à-vis 1H19, mainly due to the fall in the
revenues of transactional (-€30.2m; -14.9%) and advertising mail (-€2.3m; -21.3%), somewhat mitigated by
the revenue growth in business solutions (+€2.8m; +49.8%).
Mail volumes
million items
1Q19 1Q20 2Q19 2Q20 1H19 1H20
Transactional mail 142.6 126.2 -11.5% 136.4 102.0 -25.2% 279.0 228.3 -18.2%
Advertising mail 13.1 11.1 -15.3% 11.3 8.5 -24.3% 24.4 19.6 -19.5%
Editorial mail 8.5 7.6 -11.2% 8.7 7.5 -13.8% 17.3 15.1 -12.5%
Addressed mail 164.2 144.9 -11.8% 156.4 118.1 -24.5% 320.6 263.0 -18.0%
8.6% 131.4 67.8 -48.4% 237.6 183.2 -22.9%

Mail volumes

In 1H20, transactional mail volumes decreased by 18.2% in all products, except for green mail (+75.6%) which maintained the growth of recent quarters mainly due to product substitution, as the registered mail and priority mail prepaid products business lines were discontinued. The decline of domestic ordinary mail reached 16.2%, mainly in the banking and insurance, telecommunications and Government segments, priority mail volumes fell by 46.8% and registered mail by 20.9%. It should be noted that in June there was a marked recovery in registered mail in some government sectors, namely in the area of courts and notifications regarding administrative offences, as well as a growth in volumes from private consumers.

International mail suffered a more severe drop due to the rather restrictive measures imposed by the pandemic both in international outbound mail (-27.5%) and in international inbound mail (-25.1%).

The advertising mail business suffered a significant negative impact in the months of March to May, with the pandemic crisis leading to a reduced utilization of this type of mail by the customers, in some cases with full cancellation of shipments and campaigns. In June there was a recovery compared to the previously mentioned months, and a pick-up of the activity is expected in 2H20.

In 1H20, addressed advertising mail volumes decreased by 19.5%. Unaddressed advertising mail volumes recorded a decline of 22.9% in 1H20 as a result of the reduction in the frequency of campaigns by retail customers that offset the growth momentum observed at the beginning of the year (+44.7% in the first two months) triggered mainly by the capture of new customers.

In 1H20, the business solutions area recorded revenues of €8.3m, +49.8% versus 1H19. This increase resulted from the management team's ambition to pursue revenue alternatives to compensate for the mail revenues decline. This has been achieved mainly by designing and establishing partnerships and sought, at this stage, to focus mostly on new needs that stemmed from the COVID-19 pandemic, such as the sale and delivery of personal protection products or the supply of IT equipment as a result of the increased needs due to homeworking.

The average change in prices of the Universal Service5 in 1H20 was 0.97% vs. the same period of the previous year. The price increase for 2020 took place in June.

Eco portfolio

Clients continued to embrace CTT's Eco portfolio products. Eco direct mail continues to gain weight in the direct mail product line, representing 49% of total direct mail volumes. Green mail, a product strongly linked to convenience and enviromental issues, ensuring carbon neutrality of all its products, had more than 3.5 million items sold in the first half of the year.

Philately

In 1H20, philately revenues amounted to €2.4m, corresponding to -20.2% versus 1H19 (-€0.6m) but it should be noted that due to the pandemic some events planned for 2Q20 have not taken place.

Commemorative Issues – 1st half of 2020

Figures from History and Culture

250th Anniversary of Ludwig Van Beethoven

500th Anniversary of the Navigation of the Strait of Magellan

Centenary Museums of Portugal

Archbishops of Braga (3rd group)

World Portuguese Language Day (UNESCO) / 30 Years of
AICEP

Europa – Ancient Postal Routes

75 Years of TAP – Air Portugal

Festivals and Pilgrimages – Places of Faith

300 Years of the Foundation of the Royal Academy of History

800 Years of the General Inquiries of King Alfonso II
National and
International
Events 2020

Portuguese Autochthonous Breeds (3rd group)
Environment and
Sustainability

Madeira Booklet

Azores Booklet
Self-adhesive

5 Including letter mail, editorial mail and parcels of the Universal Postal Service, excluding international inbound mail.

Thematic Books

  • Centenary Museums of Portugal (2nd Volume)
  • Festivities and Pilgrimages Places of Faith

Find out more on the plan of philatelic issues of CTT at: https://www.ctt.pt/particulares/filatelia/plano-emissoes/

3.2 Express & Parcels

The Express & Parcels revenues totaled €85.1m in 1H20, growing €12.3m (+16.9%) compared to the same period of 2019. In 2Q20, they reached €47.8m, up €11.7m (+32.5%) versus the same quarter of 2019, which illustrates the strong growth achieved in the period, when B2C deliveries grew consistently and significantly. The performance of this quarter showcases unprecedented revenues figures and the best EBITDA figure of the last 17 quarters.

Revenues in Portugal stood at €51.8m in 1H20, 12.8% above those of the same period of 2019, with a marked upturn in 2Q20, when revenues reached €27.4m, up €4.4m (+19.1%) versus 2Q19. This growth resulted mostly from the CEP (Courier, Express & Parcels) business which totaled €41.5m (+20.2%) in revenues.

1H20 was marked by the impacts of the COVID-19 pandemic, as the end of March and the beginning of April were particularly affected by the restrictions on operation imposed on most sectors of the economy. These restrictions had a strong impact on the profile of shipments, with a reduction in B2B volumes of both parcels and cargo, while strong growth in e-commerce activity was observed.

In 1H20, CEP volumes in Portugal totaled 11.2 million items, 35.0% more than in the same period of 2019. In 2Q20, CEP volumes reached 6.2 million items, 49.3% above those of 2Q19 and more than the double of the growth rate recorded in 1Q20 (+20.4%). This evolution was strongly boosted by e-commerce, with very relevant growth in the sectors of health and well-being, food, sports and leisure, education and culture, and consumer electronics.

The growth achieved in Portugal resulted from a number of initiatives launched by CTT seeking to accelerate and leverage on solutions that would help bolster the recovery of lost activity and create growth opportunities, among which the following services should be noted:

  • CTT Comércio Local (CTT Local Trade) is a digital platform that ensures the entire process of selling and buying local products to traders and end customers. Traders can join the service at the respective City Hall and thus have a new means of selling their products, while consumers can make their purchases safely without leaving home.
  • Create CTT Online Stores, an offer that allows domestic SMEs to create online stores and facilitates the sale of their products. There are currently 1,020 registered online stores and at the end of June there were 297 in operation, covering various sectors of activity, with emphasis on food products, clothing and footwear.
  • Home delivery of medical supplies in partnership with the National Association of Pharmacies, which allows end users to order medicines by e-mail or telephone directly to the participating pharmacies, while CTT ensures the next-day delivery.
  • Expresso para Hoje (Express for Today), a comprehensive online service for urgent delivery of parcels, goods or documents within 2 hours in a partnership between CTT and Uber.

The revenues of the cargo business amounted to €5.4m in 1H20 (-17.2%) and those of the logistics business to €1.2m (-17.8%). These business lines were already under pressure in 1Q20 and felt the economic impact of the pandemic on sectors such as automotive, textile and retail. In June, the cargo activity recovered somewhat compared to the previous months. The banking documents deliveries business remained stable with revenues of €3.4m (+1.2%).

The Dott marketplace6 , launched in May 2019 in partnership with Sonae, had, at the end of June 2020, 1,060 registered vendors on the platform (an increase of 296 in the quarter) and more than 2.3 million products available for purchase. At the end of June 2020, a total of 150k users were registered (+79% vs. the end of March 2020), evidencing the strong growth and the acceleration of digitalization and e-commerce in the lockdown period.

Revenues in Spain stood at €31.9m in 1H20, 23.2% above those of the same period of 2019. In 2Q20, they reached €19.8m, corresponding to more €7.2m (+ 57.2%) versus 2Q19.

Volumes totaled 11.3 million items, growing 43.9% vis-à-vis the same period of 2019. However, an increase took place in B2C volumes with lower weight and consequently lower price per item, while a decline was registered in B2B volumes as a result of the COVID-19 pandemic.

The month of March 2020 was strongly impacted by COVID-19; however, this trend was reversed immediately after, in the month of April. The months of April and May recorded strong volumes growth resulting from changes in consumption patterns that drove e-commerce purchases and captured the confidence of new B2C customers. Commercial initiatives that resulted in agreements with major global e-tailers that started urgent parcels operations throughout the Iberian Peninsula also contributed to this.

The Company is preparing to take on this increase in activity – compatible with the restructuring and relaunch plan presented for Spain –, having invested in sorting machines for its main centers – in Madrid and Barcelona – and acquired more than 1,500 mobile devices and a new artificial intelligence software to optimize the day-today life of parcel carriers, their cargo loads and routes, and improve the quality of service while reducing costs per item.

Revenues in Mozambique stood at €1.4m in 1H20, 43.2% above those of the same period of the previous year. In 2Q20 they amounted to €0.7m, up €0.2m (+30.3%) vis-à-vis 2Q19. The CEP and the bank documents delivery businesses positively contributed to this growth, the latter underpinned by the capture of a new important business in the health area (collection of biological samples), which started in the 2nd half of 2019, but also by the continued growth of the banking sector.

Eco portfolio

The Express & Parcels portfolio is totally neutrallized by carbon offset projects selected by public vote and which promote positive impacts on biodiversity and the development of local communities where these projects are carried out.

6 The Dott marketplace investment is accounted for by the equity method.

3.3 Banco CTT

Banco CTT revenues reached €38.4m in 1H20, a year-on-year growth of €14.8m (+63.0%), of which +€11.2m originated in 321 Crédito, acquired in May 2019. Excluding this inorganic effect, the revenues would amount to €22.1m, up €3.7m (+19.8%) vis-à-vis 1H19.

The revenues growth was driven by the positive performance of net interest income in 1H20, €12.3m more (+135.3%) than in the same period of 2019. Excluding 321 Crédito, the growth of the net interest income would be €3.2m (+63.2%) in 1H20.

Banco CTT business performance continued to allow for growth in customer deposits to €1,512m (+42.1% versus 1H19 and +17.8% compared to the end of 2019) and in the number of accounts to 489k (81k more than in 1H19 and 28k more than at the end of 2019).

Banco CTT commissions received grew €2.2m (+62.5%), mainly due to customer transactionality (+20.7%), as well as accounts and debit cards, and were boosted, as from the beginning of April, by the introduction of debit card commissions. The charge of an annual commission on debit cards contributed to an increase of 612.9% in commissions in 2Q20 versus 2Q19.

The consumer credit commissions increased by 11.9% (+€0.1m), albeit affected by the current economic context. While in 1Q20 they grew by 80.3% compared to the same period of the previous year, in 2Q20 they decreased by 37.7%, with a reduction in production volumes of 64.4% compared to 2Q19 and 59.5% compared to 1Q20.

PPR placements fell by 84.3% to €22.2m compared to 1H19. Although the PPR production compared to the previous year is also influenced by the change in the risk profile of the product, that no longer guarantees the preservation of the customer's capital, which in itself has contracted demand, the effects of the lockdown period also contributed to the reduction in placements from 1Q20 to 2Q20. In terms of commissions received, the product continues to grow, in this case by €0.8m (+285.1%) versus 1H19. The volume of the PPR product reached €378.8m (off balance sheet), up 127.0% versus 1H19.

The payments business line recorded a decrease of €1.8m (-18.2%) in commissions received in 1H20 compared to the same period of the previous year, with total revenues of €8.0m. Revenues have been strongly affected by the lower demand for transactional services in the payments area in the course of the restrictive measures imposed by the state of emergency. This was partly offset by the focus on extending the MBSPOT service, which allows for payments with ATM and Payshop references, to all the agents. The peak of the decline occurred in April, especially in the payment of tolls and invoices, with the last two months of this semester already showing signs of recovery.

Revenues from auto loans remained stable, with a quarterly average of €2.7m per month in both quarters of 1H20 and a credit portfolio net of impairments of €506.1m (up 7.8% compared to December 2019). The volume of auto loans production was strongly affected by the closure of auto dealerships, as a result of the lockdown measures. In mid-March, a downward trend of new proposal generation began, a situation that lasted until the second week of May, when the trend was reversed.

The net mortgage loan portfolio stood at €472.7m (up 16.7% versus December 2019). The mortgage loan production grew by 3.5% (+€2.9m) in 1H20 compared to the same period of the previous year, although a decrease of 16.4% (-€7.6m) from 1Q20 to 2Q20 was recorded.

In 2Q20, impairments of €5.8m were registered, reflecting the evolution of the credit portfolio in the quarter for an amount of €2.6m and the effect of the estimate of the potential losses due the projected economic downturn (forward-looking effect) in the order of €3.2m. As a result of the worsening economic situation, 321 Crédito's impairments and provisions reached €7.0m in 1H20, an increase of €6.2m vis-à-vis the same period of the previous year.

Moratorium requests (public and private) reached 2.9k with a total exposure of €66.6m, representing circa 7% of the total gross credit portfolio.

3.4 Financial Services & Retail

Financial Services & Retail revenues amounted to €21.5m in 1H20 (€16.5m relative to Financial Services and €5.0m to Retail), with a growth of €0.2m (+1.2%) compared to the same period of the previous year. While in 1Q20 growth was 23.0% (+€2.4m), in 2Q20 a decrease of 20.4% (-€2.2m) was registered.

The 2Q20 of this business unit was strongly influenced by (i) the restrictive measures of the state of emergency, namely the effect it generated on the preference for liquidity and consequently on medium/long-term financial investments, (ii) limited access to the CTT retail network and changes in post office opening hours, (iii) suspended launch of new products and services by suppliers and the adjustment of supplies, (iv) the cancellation and postponement of shows, and (v) the cancellation since 20 March of the subletting of space in the post offices.

Financial products obtained revenues of €16.5m, an increase of €1.1m (+7.5%) versus 1H19, due to the strong performance in 1Q20 that allowed to absorb the significant decreases that occurred after the second half of March 2020. The increase in subscriptions of public debt certificates (Savings Certificates and Treasury Certificates Savings Growth) in the first two months of 2020 due to the good performance in recapturing the amounts of public debt certificates (PDC) maturing in January 2020 (circa €1,500m in maturing PDC) allowed to obtain revenues of €6.6m (+66.4%) and €1,176m in subscriptions, +89.7% compared to the two first months of 2019.

The revenues of public debt certificates subscriptions totaled €12.0m in 1H20, +€1.0m (+8.9%) versus 1H19, as €1,933.3m were placed (+11.1%). In 2Q20, subscriptions fell by 31.0% (-€260.2m) vis-à-vis 2Q19. The daily average in April was the lowest in subscriptions with €6.1m per working day although a sustained recovery in subscriptions is currently taking place as in June the daily average was €11.5m per working day.

Money orders revenues stood at €3.0m, +€0.2m vs. 1H19 (+7.4%), as the money order issuance service was used to pay unemployment and other social assistance benefits, from year-end 2019 onwards. Also noteworthy is the launch in May of a new Portugal/Senegal electronic money order exchange in partnership with La Poste Sénégal.

CTT payment services reached revenues of €0.8m in 1H20, with a positive performance of 21.0% (+€0.1m), as the payment of taxes, namely IMI – Municipal Property Tax, absorbed the structural effect of e-substitution in the this type of service.

The retail products and services, with a €5.0m revenues performance in 1H20, recorded a decrease of 12.1% (-€0.7m), intensifying the reversal of the growth trend of the first two months of 2020. It was in third-party retail products and services, essentially in lottery, books and in the payment of the air transport subsidy (Azores and Madeira) that the reduction was most felt due to the significant reduction of customer visits to the post offices. Conversely, merchandising posted a positive year-on-year growth of €0.5m (+273.0%) due to the successful introduction of products such as protection masks and alcohol gel for hand disinfection.

In retail there was a gradual, albeit slow, recovery with CTT strengthening its position, both with the sale of new book issues (novelties with weight in the competitive market) and the establishment of new partnerships in telecommunications and merchandising.

3.5 Future Perspectives

Assuming the gradual recovery of the economy and the improvement of the pandemic situation, CTT expects that the positive dynamics in its growth levers will continue.

Although it is expected that Mail will endure significant reductions in letter (statements) and advertising mail, which are expected to lead to double-digit addressed mail volumes decline for the year, a continued positive performance is projected in Express & Parcels, Banco CTT and Financial Services. Express & Parcels will continue to be the main growth engine of the Company, spurred by the fast approximation of e-commerce adoption to developed markets' averages and continued market share gains; Banco CTT is sufficiently provisioned and well capitalized to face potential challenges in 2H20 (in accordance with the current projections), such as lower GDP and increased unemployment as a result of the pandemic; and Financial Services will benefit from the Portuguese population's increasing propensity to save, boding well for the placement of public debt; hence, all of them, with the exception of Mail, are expected to grow in revenues and EBITDA.

In 2H20, margin and cost focus will be on the foreground, as various operational improvement initiatives will be launched. The notable recovery towards the end of 2Q20 provides a steppingstone for the remainder of the year. As a result of sales countermeasures to cope with the sudden decline in mail, CTT expects to achieve growth in revenues driven by parcels, as well as an EBITDA7 above €90m and more than €30m in EBIT in the full year 2020.

7 Excluding depreciation / amortization, impairments and provisions, the impact of IFRS 16 and specific items.

We go further to bring the world closer.

4. PERFORMANCE

4.1 Financial Capital

Revenues

Revenues8 stood at €349.2m (-€5.8m; -1.6% compared to 1H19), with special emphasis on Banco CTT (+€14.8m;+63.0%, of which +€11.2m relative to 321 Crédito which was acquired in May 2019), Express & Parcels (+€12.3m;+16.9%) and Financial Services & Retail9 (+€0.2m;+1.2%), all of which could not fully offset the sharp decline of Mail & other (-€33.2m) revenues.

stood at €349.2m (-€5.8m; -1.6% compared to 1H19), with special emphasis on Banco CTT
(+€14.8m;+63.0%, of which +€11.2m relative to 321 Crédito which was acquired in May 2019), Express &
(+€0.2m;+1.2%), all of which could not fully offset
Revenues
€ million
1H19 1H20 ∆ %
Revenues 355.0 349.2 -5.8 -1.6%
Mail & other 237.4 204.2 -33.2 -14.0%
Mail 235.1 202.8 -32.2 -13.7%
Central Structure 2.3 1.3 -1.0 -42.6%
Express & Parcels 72.8 85.1 12.3 16.9%
Banco CTT 23.6 38.4 14.8 63.0%
Financial Services & Retail 21.2 21.5 0.2 1.2%
Operating costs10 amounted to €315.8m in 1H20, an increase of €7.2m (+2.3%) vs. 1H19, with an impact of
€6.0m from 321 Crédito. Excluding 321 Crédito, operating costs totaled €309.8m (+1.0%).
In 2Q20, operating costs totaled €156.1m, a growth of €3.4m (+2.2%) vs. 2Q19, and the impact of 321 Crédito
was €3.0m. Excluding 321 Crédito, operating costs totaled €153.1m in 2Q19 (+1.5%). Operating Costs € million
1H19 1H20
∆%
Operating costs 308.6 315.8 7.2 2.3%
Staff costs
ES&S
169.2
125.9
170.1
129.6
0.9
3.8
0.5%
3.0%

Revenues

Operating Costs

Operating costs10 amounted to €315.8m in 1H20, an increase of €7.2m (+2.3%) vs. 1H19, with an impact of €6.0m from 321 Crédito. Excluding 321 Crédito, operating costs totaled €309.8m (+1.0%).

In 2Q20, operating costs totaled €156.1m, a growth of €3.4m (+2.2%) vs. 2Q19, and the impact of 321 Crédito was €3.0m. Excluding 321 Crédito, operating costs totaled €153.1m in 2Q19 (+1.5%).

Operating costs10 amounted to €315.8m in 1H20, an increase of €7.2m (+2.3%) vs. 1H19, with an impact of
In 2Q20, operating costs totaled €156.1m, a growth of €3.4m (+2.2%) vs. 2Q19, and the impact of 321 Crédito
Operating Costs
€ million
Operating costs 308.6 315.8 7.2 2.3%
Staff costs 169.2 170.1 0.9 0.5%
ES&S 125.9 129.6 3.8 3.0%
Other operating costs 13.5 16.0 2.5 18.5%

Staff costs increased €0.9m (+0.5%) in 1H20. Excluding the effect of 321 Crédito, those costs decreased €0.9m (-0.5%) mostly due to the fact that health costs with active members of staff have decreased by €1.8m (-55.8%) due to the effect of the COVID-19 pandemic. This effect was partly offset by actuarial gains in 2019, related to liabilities with retirees, following the reduction of average mobile phone tariffs, which had a positive impact of €0.9m in 1Q19, and reduced liability relative to employees with suspension agreements in 2Q19, due to early retirement (+€0.3m). While in 1Q20 staff costs increased €2.4m (+2.8%), in 2Q20 they decreased

8 Excluding specific items.

9 In 2020 and in the same period of the previous year (proforma), the retail products and services of the Mail & other business unit are considered within the Financial Services & Retail business unit (former Financial Services business unit).

10 Excluding depreciation / amortization, impairments and provisions, the impact of IFRS 16 and specific items.

€1.5m (-1.8%), especially in the Mail & other business unit where the reduction was €2.2m (-3.1%) compared to 2Q19.

External supplies & services costs increased €3.8m (+3.0%), of which €1.5m resulted from the integration of 321 Crédito. Excluding the inorganic effect, the growth was €2.3m (+1.8%) which includes mainly: (i) the increased direct costs (+€2.7m), as a result of the growth of costs in the Express & Parcels business unit (+€7.0m), partly offset by the decline in the costs of Mail & other (-€4.4m); (ii) the increase in costs related to temporary work (+€2.1m), mainly in the Express & Parcels business unit; and (iii) the reduction in commercial costs, costs from equipment and other costs (-€2.6m).

Other operating costs grew €2.5m (+18.5%) when compared to 1H19. Excluding the inorganic effect of 321 Crédito (+€0.8m), these costs increased €1.7m (+12.8%), mostly due to the launch of new partnerships (+€3.1m), an evolution in line with the revenues, which were partly offset by: (i) the reduction in other sales costs (-€0.5m); (ii) the lower amount of indemnities paid (-€0.6m); and (iii) the reduction of other administrative costs (-€0.3m).

EBITDA

Specific Items

Specific Items

EBITDA
In 1H20, the Company generated an EBITDA11 of €33.4m, €13.0m (-28.0%) below that of 1H19, with an
EBITDA margin of 9.6% (versus 13.1% in 1H19). This performance was strongly influenced by the impacts
occurred in the semester, namely the restrictions related to the COVID-19 pandemic, given that EBITDA was
growing by €5.9m (+49.7%) in the first two months of 2020.
Specific Items
In 1H20, the Company recorded specific items for the amount of €0.8m, broken down as shown below:
Specific Items
€ million
1H19 1H20 ∆%
Specific items
Corporate restructuring costs and strategic projects
11.7
11.6
0.8
0.6
-10.9
-11.0
-93.2%
-94.7%

The decline of €11.0m in corporate restructuring and strategic projects is mostly related to spending on: (i) compensations paid for termination of employment contracts by mutual agreement and suspension agreements (-€6.8m) within the Human Resources Optimization Program, and consulting services (-€1.6m), both under the ongoing Operational Transformation Plan; (ii) the acquisition of 321 Crédito (-€1.2m); and (iii) the implementation of the changes to the Quality of Service Indicators measurement system required by ANACOM (-€1.0m).

In 1H20, corporate restructuring stood at €0.1m, €7.4m less than in the same period of the previous year, and strategic projects registered €0.5m (-€3.6m), mainly in studies to support the renegotiation of the new concession agreement. Other revenues and costs had an impact of €0.2m, of which the capital gains of +€0.6m (+€0.4m) from the sale of real estate, and other costs of €0.4m (+€0.3m), mainly associated with the pandemic, stand out.

11 Excluding depreciation / amortization, impairments and provisions, the impact of IFRS 16 and specific items.

EBIT and Net Profit

EBIT stood at €4.9m in 1H20, -€14.8m (-75.3%) compared to 1H19, with a margin of 1.4% (5.6% in 1H19), strongly penalized by the growth in impairments and provisions (+€8.7m), mainly in Banco CTT business unit, particularly in auto loans, and amortizations (+€3.6m) that result from strategic investments that have been made to increase productivity in Mail and the implementation of the strategic plan for Iberian growth in the Express & Parcels business unit. As mentioned above, impairments of €5.8m were registered in Banco CTT in 2Q20 reflecting the evolution of the credit portfolio in the quarter (€2.6m) and the effect of the estimate of potential losses (€3.2m) due the projected economic downturn (forward-looking effect). 1H19 1H20 ∆ ∆%

With the exception of Mail & other, all the remaining business units, despite the adverse environment, managed to show growth in EBIT.

EBIT by business unit

With the exception of Mail & other, all the remaining business units, despite the adverse environment, managed
EBIT by business unit
€ million
EBIT 19.7 4.9 -14.8 -75.3%
Mail & other 22.3 0.02 -22.2 -99.9%
Mail 48.7 29.9 -18.9 -38.8%
Central Structure - 26.5 - 29.8 -3.3 -12.6%
Express & Parcels - 4.3 - 3.5 0.8 18.9%
Banco CTT -7.2 - 2.3 5.0 68.9%
Financial Services & Retail 9.0 10.6 1.6 17.7%

The consolidated financial results totaled -€5.9m, corresponding to a deterioration of €0.9m (-17.7%) compared to the same period of the previous year.

Financial Results

EBIT by business unit
€ million
Express & Parcels - 4.3 - 3.5 0.8 18.9%
Banco CTT -7.2 - 2.3 5.0 68.9%
Financial Services & Retail 9.0 10.6 1.6 17.7%
Financial Results
The consolidated financial results totaled -€5.9m, corresponding to a deterioration of €0.9m (-17.7%)
compared to the same period of the previous year.
€ million
1H19 1H20 ∆%
-5.0 -5.9 -0.9
-4.8
-4.9
-4.7
-4.7
0.1
0.2
Financial results
Financial income, net
Financial costs and losses
Financial income
0.1 0.01 -0.11 -17.7%
1.8%
3.9%
-94.5%

Financial costs and losses incurred amounted to €4.7m, mainly incorporating financial costs related to post-employment and long-term employee benefits of €2.2m, interest associated to finance leases liabilities linked to the implementation of IFRS 16 for an amount of €1.6m, and interest on financial debt for an amount of €0.8m.

In 1H20, CTT obtained a consolidated net profit attributable to equity holders of CTT Group of -€2.0m, €11.0m (-122.1%) below that obtained in 1H19, strongly impacted by the negative evolution of EBIT (-€14.8m), partly offset by the positive performance of the income tax for the period (-€4.8m).

Investment

Capex stood at €10.9m, which is 25.8% (-€3.8m) less than in 1H19.

The financial effort made, in an economic environment strongly impacted by the pandemic, continued to focus on the expanding business unit of Express & Parcels (+€2.6m), in order to improve the systems that support this activity. This amount was offset by initiatives to reduce investment in information systems in the remaining business units (-€2.9m) and in sorting equipment in the Mail & other business unit with a natural reduction of €3.4m following the strong investment of 2019.

Cash flow

In 1H20, the Company generated an operating cash flow of €3.9m, -€2.3m versus 1H19.

Cash flow

In 1H20, the Company generated an operating cash flow of €3.9m, -€2.3m versus 1H19.
Cash flow
121314
€ million
1H19 1H20
EBITDA 46.4 33.4 -13.0
Specific items* 11.7 0.79 -10.9
CAPEX 14.7 10.9 -3.8
Δ Working capital -13.8 -17.8 -4.0
Operating cash flow12 6.2 3.9 -2.3
Employee benefits -6.7 -5.1 1.6
Tax -1.6 0.62 2.26
Free cash flow -2.1 -0.6 1.5
Debt (principal + interest) 36.7 -0.7 -37.5
Dividends -15.0 0.0 15.0
Financial investments -112.9 0.0 112.9
Net change in organic own cash -93.3 -1.3 92.0
Changes to consolidation perimeter - 321Crédito 6.8 0.0 -6.8
Change in own cash -86.4 -1.3 85.1
Δ Liabilities related to Financial Services & other
& Banco CTT, net13 19.4 -34.9 -54.3
Δ Other14 8.0 -10.2 -18.2
Net change in cash (Balance Sheet) -59.0 -46.4 12.6

The negative change in working capital compared to 1H19 (-€4.0m) resulted mainly from the high investment at the end of 2019 (€27.0m in 4Q19), which was paid mainly in 1H20 and compares to a lower investment at the end of 2018 (€18.9m in 4Q18), implying a negative evolution in working capital related to Capex in the amount of €10.5m in 1H20 vs. 1H19. This change was partially offset by a positive evolution of working capital related to the current business, with a strong contribution from the positive evolution in the management of accounts receivable, particularly general customers (+€13.8m) and financial services customers (+€3.0m).

12 The 1Q19 operating cash flow was restated to be comparable with that of 1Q20. In 2Q19 the methodology to calculate the operating cash flow was changed, in particular with respect to the change in working capital, which no longer includes a non-cyclical value related to the mobility allowance.

13 The change in net liabilities of Financial Services & Retail and Banco CTT reflects the evolution of credit balances with third parties, depositors or other banking financial liabilities, net of the amounts invested in credit or investments in securities / banking financial assets, of entities of the CTT Group providing financial services, namely the financial services of CTT, Payshop, Banco CTT and 321 Crédito.

14 The change in other cash items reflects the evolution of Banco CTT's sight deposits at Bank of Portugal, outstanding cheques / clearing of Banco CTT cheques, and impairment of sight and term deposits and bank applications.

Consolidated Balance Sheet

Consolidated Balance Sheet

INTEGRATED REPORT 1ST HALF 2020
Consolidated Balance Sheet
Consolidated Balance Sheet € million
31.12.2019 30.06.2020 ∆%
Non-current assets 1,734.7 1,864.9 130.2 7.5%
Current assets 778.8 775.4 -3.4 -0.4%
Assets 2,513.4 2,640.3 126.8 5.0%
Equity 131.4 129.8 -1.6 -1.2%
Liabilities 5.4%
Non-current liabilities 2,382.0 2,510.5 128.4 -3.0%
Current liabilities 512.8
1,869.2
497.3
2,013.2
-15.6
144.0
7.7%

The key aspects of the comparison between the Balance Sheet as at 30.06.2020 and that as at 31.12.2019 are as follows:

  • Assets increased €126.8m, mostly due to the increase in Credit to banking clients (+€102.5m), especially mortgage loans and Debt securities (+€66.9m), while Cash & cash equivalents decreased (-€46.4m), largely as a result of the drop in third-party cash amounts.
  • Equity decreased €1.6m following the generation of net income attributable to equity holders of CTT Group in 1H20 for an amount of -€2.0m.
  • Liabilities increased €128.4m, with emphasis on the increase in Banking clients' deposits and other loans (+€190.5m) partly offset by the decrease in Accounts payable (-€60.5m) as a direct consequence of the substantial reduction of Treasury Certificates subscriptions, and the decrease of Other banking financial liabilities (-€10.9m).

Consolidated Balance Sheet excluding Banco CTT

(-€46.4m), largely as a result of the drop in third-party cash amounts.

Equity decreased €1.6m following the generation of net income attributable to equity holders of CTT
Group in 1H20 for an amount of -€2.0m.

Liabilities increased €128.4m, with emphasis on the increase in Banking clients' deposits and other
loans (+€190.5m) partly offset by the decrease in Accounts payable (-€60.5m) as a direct
consequence of the substantial reduction of Treasury Certificates subscriptions, and the decrease of
Other banking financial liabilities (-€10.9m).
Consolidated Balance Sheet excluding Banco CTT
€ million
The CTT Group consolidated Balance Sheet excluding Banco CTT from the full consolidation perimeter and
accounting it as a financial investment measured by the equity method would be as follows:
31.12.2019 30.06.2020 ∆%
Non-current assets 615.8 608.4 -7.5 -1.2%
Current assets 456.9 415.4 -41.6 -9.1%
Assets 1,072.8 1,023.7 -49.0 -4.6%
Equity 131.4 129.9 -1.6 -1.2%
Liabilities 941.3 893.9 -47.5 -5.0%
Non-current liabilities
Current liabilities
432.0
509.3
430.7
463.1
-1.3
-46.2
-0.3%
-9.1%

Liabilities related to employee benefits

INTEGRATED REPORT 1ST HALF 2020
As at 30 June 2020, the liabilities related to employee benefits (post-employment and long-term benefits)
decreased to €285.8m, -€0.9m compared to December 2019, as specified in the table below:
Liabilities related to employee benefits € million
31.12.2019 30.06.2020 ∆%
Total liabilities 286.7 285.8 -0.9 -0.3%
Healthcare 274.4 274.8 0.4 0.1%
Healthcare (321 Crédito) 1.3 1.3 0.1 4.5%
Suspension agreements -37.0%
Other long-term employee benefits 3.1 2.0
-1.2
-2.2%
7.1 7.0 -0.2
Other post-employment benefits
Pension plan
0.2
0.4
0.2
0.4
0.0
0.0
3.8%
-2.9%

Consolidated net debt

Consolidated net debt

Consolidated net debt
Consolidated net debt
31.12.2019 30.06.2020 € million
Net debt 60.0 65.0 5.0
ST & LT debt 175.4 179.1 3.6
Of which Finance leases (IFRS 16) 84.0 87.5 3.5
Own cash (I+II) 115.4 114.1 -1.3
Cash & cash equivalents 443.0 396.6 -46.4
Cash & cash equivalents at the end of the period (I) 414.9 378.7 -36.2
Other cash items 28.1 17.9 -10.2
Other Financial Services liabilities, net (II) -299.5 -264.6 34.9
The key aspects of the comparison between the consolidated net debt as at 30.06.2020 and that as at

The key aspects of the comparison between the consolidated net debt as at 30.06.2020 and that as at 31.12.2019 are as follows:

  • Own cash decreased €1.3m due mostly to the reduction in operating cash flow (-€2.3m).
  • Short-term & long-term debt increased €3.6m mainly due to the increase in the liabilities from financial leases in the scope of IFRS 16 (+€3.5m), resulting from the expansion of the network of logistics centers to support the growth in the Express & Parcels activity.

Consolidated net debt excluding Banco CTT

logistics centers to support the growth in the Express & Parcels activity.
CTT Group net debt excluding Banco CTT from the full consolidation perimeter and accounting it as a financial
investment measured by the equity method would be as follows:
Consolidated net debt excluding Banco CTT € million
31.12.2019 30.06.2020
Net debt with Banco CTT under equity method 144.1 149.7 5.6
ST & LT debt 173.2 176.9 3.6
Of which Finance leases (IFRS 16) 81.8 85.3 3.5
Own cash (I+II) 29.1 27.2 -1.9
-51.7
Cash & cash equivalents 268.2 216.4
Cash & cash equivalents at the end of the period (I) 268.2 216.5 -51.7
Other cash items -0.02 -0.03 -0.01

4.2 Human Capital

The management of human resources is guided by the following priorities: definition and implementation of policies for human capital development that enable boosting skills, awarding performance and fostering the agility of the organization; maintenance of a good social environment; continuous investment in training and qualification; optimization and adjustment of the staff, taking into account the need to respond to market evolution and challenges.

4.2.1 Characterization of human capital

As at 30 June 2020, the CTT headcount (permanent and fixed-term staff) consisted of 12,01515 employees, 546 less (-4.3%) than as at 30 June 2019.

Characterization of human capital
As at 30 June 2020, the CTT headcount (permanent and fixed-term staff) consisted of 12,01515 employees,
Headcount16
30.06.2019
30.06.2020 Δ 2020/2019
Mail & other 10,978 10,382 -596 -5.4%
Express & Parcels 1,154 1,175 21 1.8%
Banco CTT 392 420 28 7.1%
Financial Services & Retail 37 38 1 2.7%
Total, of which: 12,561 12,015 -546 -4.3%
Permanent 10,889 10,806 -83 -0.8%
Fixed-term contracts 1,672 1,209 -463 -27.7%
Portugal 12,090 11,487 -603 -5.0%
Other geographies 471 528 57 12.1%

Headcount16

There was a decrease of 83 in the number of permanent staff and 463 in the number of staff with fixed-term contracts. The reduction of staff (both permanent and with fixed-term contracts) in the Mail & other business unit (-596) had a notable impact on this evolution. This reduction more than offset the increase in headcount of the Financial Services & Retail (+1), Express & Parcels (+21) and Banco CTT (+28) business units.

Together, the areas of operations and distribution within the basic network (5,972 employees, of whom 4,360 delivery postmen and women) and the retail network (2,281 employees) represent circa 76% of CTT's permanent staff.

The overall absenteeism rate increased to 8.9% (+2.6 pp). The main reasons for these absences include illness (4.8%), COVID-19 (1.3%), accidents (0.9%), maternity/paternity leave (0.5%), other motives (0.5%) and union activity (0.4%).

It should be noted that these figures already include 5 exits that occurred in 2020, to which are added 531 exits, split into 161 in 2017, 268 in 2018 and 102 in 2019, which took place in the context of the Human Resources Optimization Programme within the ongoing Operational Transformation Plan.

15 It should be noted that from 2020 onwards, the methodology for counting staff was changed and members of staff with suspension agreements were no longer considered, with an impact in the period under review of -45 employees. Excluding this effect, the decrease in total staff would have been of 501 employees.

16 In 2020 and in the same period of the previous year (proforma), the retail products and services of the Mail & other business unit are considered within the Financial Services & Retail business unit (former Financial Services business unit). This migration had an impact on the movement of workers between these business units.

4.2.2 Training

In the first half of 2020, since the start of the COVID-19 pandemic, the diffusion of the training offer has been made remotely, both asynchronously through CTT's e-learning platform – Formare – and also through synchronous sessions on MS Teams and other third-party platforms.

This semester, 68% of the employees participated in training actions, in a total of 58,243 hours with an average of 5 hours per employee and a training rate of 0.6%. There was a reduction in training hours due to the impossibility of carrying out some of the planned actions and as a result of the transition to e-learning format, with shorter sessions, in other.

Among the 11 training programs carried out, the following should be noted: health and safety at work (with emphasis on the training on preventive measures regarding the COVID-19 pandemic), personal efficacy (here, the training related to new collaborative tools for homeworking should be highlighted). As for the CTT offer, the main training programs were the training on auto insurance +, specialized technical training, namely regarding the management applications – Orion Service and Work Force Management.

4.2.3 Occupational health and safety

The awareness-raising actions on occupational safety, accident prevention and ergonomics continued at postal delivery offices and post offices. There were 407 occupational accidents and incidents, a decrease of 23.1% versus the same period of 2019, certainly as an effect of the pandemic, since, even though operations continued during this period, the working hours were reduced or followed lagging schedules. Overall, the motives that most contributed to the occurrence of labor accidents were road accidents (31.8%), which include driving and tramplings, slides and stumbles (14.9%) and excessive physical stress (9.1%).

4.2.4 Diversity and equal opportunities

Regarding equal opportunities in a pandemic situation, CTT focused primarily on ensuring that all its employees felt safe. A Crisis Management Committee was created, to ensure CTT contingency and continuity plan and guarantee adequate information and support, promoting key risk mitigating measures and focusing on preserving the integrity of its employees. One of the key measures taken was the implementation of homeworking in all services where this was possible.

At the beginning of the year there were working sessions with the Commission for Equality in Labour and Employment (CITE), however these activities had to cease, and all actions suspended.

The protocol with CERCI Lisbon (Cooperative for the Education and Rehabilitation of Non-adapted Citizens) was maintained, which provides labor integration experiences for disabled young people, involving 15 young adults. This CTT/CERCI partnership is a case of success with a 17-year track record.

Employees and its families were encouraged, at the beginning of the year, to participate in internal competitions and were challenged to write stories about their time in CTT. Over the course of the lockdown period they received much information about prevention measures and advice on work and family life balance. The "Sou CTT" (I am CTT) partnership program continued to be promoted, offering preferential prices to CTT employees in various areas, with special focus on health, sports and family.

On matters of diversity, the Board of Directors complied with the target set in the CTT Equality Plan and in Law 62/2017, as it has 33.3% of women on the Board of Directors and the Audit Committee. It should also be noted that 20.4% of women occupy first-degree management positions.

4.3 Intellectual Capital

The following initiatives should be highlighted, some of them fostered by the need to address the COVID-19 pandemic:

Strengthening the Mail business:

  • Creation of the service of "delivery information" for Domestic Bulk Mail (Zones A and B), up to 50g. It includes a bar code with information on successful or unsuccessful delivery and detail on the reasons for unsuccessful delivery;
  • Launch of another innovative philatelic issue: fragant stamps, which were printed incorporating an orange blossom aroma in the production process that remains active for a long time.

Boosting e-commerce:

  • Deployment of CTT-branded domestic Parcel Lockers;
  • Partnerships to boost e-commerce with: LIDL (offering of CTT's 24h-Locker service), UBER (facilitation of the expansion of CTT Now/Express for Today services to cities where CTT did not operate) and OLX ("online shipping" solution, in a new type of door-to-door product delivery);
  • Encouraging the launch of the following services: CTT online stores (an offer that allows domestic SMEs to create online stores and facilitates the sale of their products), CTT Local Trade (digital platform, supported by an app, to facilitate the online presence of local traders and small producers) and small producers commerce within Dott marketplace (e.g.: Digital Fairs of DOP Cheese and Products of Viseu Dão Lafões).

Enhancing operational aspects:

Upgrade of address reading machines (OCR-RMS): improved recognition of handwritten characters, aiming at reaching more quality and reliability of the system decisions, with an average increase of 10% in the OCR (Optical Character Recognition) reading rate.

In the financial area, mainly in Banco CTT:

Progress towards the launch of a new platform which will allow clients to invest through digital channels, supported by a robot-advisory platform.

Company-wide initiatives:

  • INOV+: new platform for ideas management. Start of the 9th internal cycle of challenges;
  • R&D promotion: preparation of CTT and Banco CTT applications for SIFIDE (Tax Incentive System for Corporate R&D);
  • 1 st internal edition of the CTT Innovation Awards for the following categories: solutions, products & services, internal transformation, and environmental and social impact;
  • 1520 CTT StartuProgram: newsletter to communicate and find solutions aligned with the objectives and strategy of the company and raise expressions of interest which may lead to partnerships of mutual interest (startups).

4.4 Social Capital

Our social and environmental patronage policy has been prioritizing issues such as poverty and social exclusion, culture, language, sports for disabled, health, solidarity, biodiversity and innovation. To this end, ten social solidarity and aid initiatives to groups in need or at risk were supported, with a total investment of €474k.

Having reached the 15th consecutive year supporting Fenacerci for fundraising through the sale of thousands of Pirilampos Mágicos (Magic Glow-worms) in CTT post offices, this year it was not possible to carry out that sale due to the restrictions imposed by the pandemic. Nevertheless, CTT supported the Portuguese Red Cross as part of the fight against COVID-19, the Campus of Nova School of Business Economics and the Order of Malta. CTT Express Spain continued to give its support to Save the Children NGO.

For the preservation of the environment and biodiversity, the Iberian lynx of the Lisbon Zoo continued to be sponsored. Regarding the annual campaign "A Tree for the Forest", the planting actions planned with CTT had to be suspended and are expected to be safely implemented in the foreseeable future.

Despite the restrictions imposed, young persons with educational underachievement continued to be supported through mentorship volunteering and with tutoring through digital means, within the partnership with EPIS. CTT offered computers for some students to be able to undertake distance learning. The closing session of the three-year program was performed through digital means with students, mentors, tutors and CTT and EPIS officials.

The continuity of volunteering activities within the League of Friends of the Santa Maria Hospital and of others which require physical presence had to be suspended. Likewise, it was not possible to perform the usual blood donation at CTT headquarters with PIBT - Portuguese Institute of Blood and Transplantation.

Customer Satisfaction

Customer feeback, expressed through daily satisfaction surveys, indicates that 85.2% of the respondents perceive the overall CTT quality as good or very good and consider CTT as a trustworthy company.

CTT was aware of the social and economic consequences provoked by the COVID-19 pandemic in the Portuguese and world population and triggered various proximity initiatives that had a facilitated implementation due to CTT's capillarity throughout the national territory.

For that matter partnerships in several areas were established, such as with: Hovione, National Association of Pharmacies, Uber, Red Cross, Portuguese Football Federation, among others. CTT decided to expedite the isssue of money orders and extended the payment deadline of pensions, in order to promote the safety and well being of Portuguese pensioners in the context of the pandemic and the state of emergency.

These social responsibility measures reflect CTT engagement with the community, along with its sustainability strategy.

4.5 Natural Capital

The measures for the lockdown and safety of workers, adopted to tackle the COVID-19 pandemic, propelled a reduction of CTT energy consumption, estimated at circa 9.1% in the first half of 2020. Electricity consumption had an estimated reduction of 9.5% in the first half of 2020 and own fleet fuel consumption had a reduction of 8.2%.

CTT sustainability strategy is aligned with the global ambition of limiting global warming to 1.5ºC until 2030 and also with the interests and priorities of stakeholders in matters of environmental and social responsibility, such as the protection of biodiversity and the national forest, and the support for the development of underprivileged populations.

CTT acquired 100% certified green energy for the whole of its activity, for the sixth consecutive year, in order to minimize its carbon footprint. Energy efficiency measures were also implemented in its facilities, especially in post offices and postal delivery offices, with the installation of more efficient lighting, renovation of air conditioning equipment and modernization of facilities, reinforcing its commitment to optimizing energy consumption. Legal obligations applicable to CTT real estate were also followed up, namely on energy certification and energy audit.

Additionally, an energy efficiency project for CTT facilities was initiated for the 2020-2022 period. This project consists of monitoring energy consumptions of 72 relevant facilities, identifying the technical details of each facility and opportunities of energy efficiency improvement and proposals for actions. It has a 13.7% savings potential of energy consumption in these facilities.

CTT has also regularly invested in the renewal of its conventional fleet, with an average of 3.1 years, one of the largest and newest in Portugal.

The current CTT eco-fleet is composed of 321 alternative vehicles, predominantly electric vehicles, corresponding to 8% of the total fleet. During the period under analysis, 5 more light passenger vehicles, 2 light goods vehicles, 1 tricycle and 1 scooter, totalling 9 new electric vehicles started operating. Electric vehicles do not emit particles and NOx during their use and, as CTT acquires 100% of electricity from renewable sources, the carbon impact of these electric vehicles is zero, contributing to better air quality in cities. Also noteworthy during the reporting period is the start of the installation process of two more charging units for electric vehicles.

Types of alternative vehicles in CTT

CTT developed a pilot test with the Nissan e-NV200 XL Voltia commercial vehicle, an extended version of the e-NV200 commercial variant but with electric motorization and circa 200 km range. Tailor-made for the postal sector and in particular for last mile distribution, this XL version offers greater load capacity, thus adapting to the current context of growth in parcels and urgent mail, where the available load capacity represents a daily operational need for CTT. The results obtained were very positive regarding the response to the operational needs of CTT, with benefits in terms of the pollutant emissions and their carbon footprint.

As a pioneer company in the incorporation of electric vehicles in its car fleet and in the permanent innovation of its products and services, CTT is testing a total of 5 new models of electric vehicles in several cities along the Portuguese coastline, with positive results in terms of greater load capacity, safety, driving ergonomics and range, in addition to the associated environmental benefits. Like the Nissan e-NV200, we pioneered in the use of some of these models in Portugal and it is estimated that 17.5 tonnes of CO2 can be saved by using them.

There was an 8.7% reduction in total CO2 emissions (scopes 1 and 2), compared to the same period of the previous year, resulting mainly from the reduction in fuel consumption, although there was also a sharp reduction in energy consumption at CTT facilities for air conditioning and heating, strongly influenced by the measures taken in response to the COVID-19 pandemic.

It should also be noted that the lockdown period ordered by the Government had a direct impact on the homework-home commuting of the employees, with an estimated associated reduction of 582 tonnes of CO2, equivalent to around 1% of the overall carbon footprint of CTT.

Since the energy transition is an unavoidable trend nowadays, CTT intends to continue promoting efficiency in terms of fossil fuel consumption and electricity consumption from renewable sources, and supporting the transition to a sustained and increasing integration of electric vehicles and/or powered by alternative fuels in the fleet.

CTT was distinguished with the highest Leadership level, in the 2019 Climate Change category, with a score of A-, in the CDP – Carbon Disclosure Project rating, the capital market index which is the main energy and carbon sustainability rating worldwide.

Following the success of the EMMS – Environmental Measurement and Monitoring System of IPC – International Post Corporation, started in 2008, which culminated in meeting the carbon reduction targets set for 2020 ahead of time, the working group moved towards a new sustainability program. The new SMMS - Sustainability Monitoring and Measurement System program is aligned with 5 UN Sustainable Development Goals considered the most relevant for the postal sector and focuses now on 7 intervention areas: health and safety (SDG 8); learning and development (SDG 8); resource efficiency (SDG 9); climate change (SDG 13); air quality (SDG 11); circular economy (SDG 11); and sustainable consumption (SDG 12).

CTT signed the Commitment - Lisbon European Green Capital 2020 - Lisbon 2030 Climate Action, at the invitation of the Lisbon City Council, which aims to ensure the contribution of the various economic agents to the achievement of the objectives and goals defined under the Sustainable Energy and Climate Action Plan and which promotes a new vision of the city of Lisbon with a view to carbon neutrality in 2050. For this purpose, CTT submitted 14 measures in the following categories, with a view to improving the environmental performance of the company: energy, mobility, water, circular economy, and citizenship and participation.

At the invitation of BCSD (Business Council for Sustainable Development) Portugal, CTT joined the manifesto "Taking advantage of the crisis to launch a new paradigm of sustainable development", with the objective of contributing to the construction of a development model based on five fundamental principles: promotion of sustainable and inclusive development, promotion of growth, search for efficiency, strengthening resilience and reinforcement of corporate citizenship.

Several articles of environmental and social nature were published in the CTT internal magazine with a view to raising the employees' awareness. Likewise, the internal TV channel at CTT headquarters broadcasted environment-related contents, such as the commemoration of the World Earth Day, the National Energy Day and the International Biodiversity Day, which involved hobbies for workers and their families, and the dissemination of tips and suggestions on small daily habits with a view to environmental protection. Sustainability e-newsletters for employees in operational areas are also disseminated.

CTT also transmitted information on this issue through social networks and the TV channel of the retail network countrywide, as well as to the digital public and to customers. In addition, CTT sponsored once again the Smart Cities initiative, which will organise a set of conferences and showcases of some of the most advanced solutions of urban sustainability and will disclose 30 initiatives aimed at making Portuguese cities more intelligent and therefore more sustainable.

We go further to bring the world closer.

5. CORPORATE GOVERNANCE

5.1 Corporate Bodies and Management 17

Board of Directors 18
Chairman: Raul Catarino Galamba de Oliveira
Executive Chairman : João Afonso Ramalho Sopas Pereira Bento (CEO)
Members: António Pedro Ferreira Vaz da Silva
Guy Patrick Guimarães de Goyri Pacheco (CFO)
João Carlos Ventura Sousa
João Miguel Gaspar da Silva (COO)
Maria Luísa Coutinho Ferreira Leite de Castro Anacoreta Correia
Steven Duncan Wood
Duarte Palma Leal Champalimaud
Isabel Maria Pereira Aníbal Vaz
João Eduardo Moura da Silva Freixa
Jürgen Schröder
Margarida Maria Correia de Barros Couto
María del Carmen Gil Marín
Susanne Ruoff
Board of the General Meeting 18
Chairman: Pedro Miguel Duarte Rebelo de Sousa
Vice-Chairwoman: Teresa Sapiro Anselmo Vaz Ferreira Soares

Remuneration Committee 18

Chairman: Fernando Paulo de Abreu Neves de Almeida
Members: Manuel Carlos de Melo Champalimaud
Christopher James Torino

18 Members elected at the Annual General Meeting of CTT - Correios de Portugal, S.A. (CTT) held on April 29, 2020 for the term of office 2020/2022.

17As at the date of approval of this Interim Integrated Report of the 1st Half of 2020.

Chairman: João Afonso Ramalho Sopas Pereira Bento (CEO)
Members: António Pedro Ferreira Vaz da Silva
Guy Patrick Guimarães de Goyri Pacheco (CFO)
João Carlos Ventura Sousa
João Miguel Gaspar da Silva (COO)

Audit Committee 18

Chairwoman: Maria Luísa Coutinho Ferreira Leite de Castro Anacoreta Correia
Members: Steven Duncan Wood
María del Carmen Gil Marín

Corporate Governance, Evaluation and Nominating Committee 19

Chairman: Raul Catarino Galamba de Oliveira
Members: Isabel Maria Pereira Aníbal Vaz
Duarte Palma Leal Champalimaud

Statutory Auditor20

Statutory Auditor: KPMG & Associados, SROC, S.A., representada por Paulo Alexandre Martins
Quintas Paixão

19 Appointed by resolution of the Board of Directors of April 29, 2020 for the term of office 2020/2022.

20 Elected at the Annual General Meeting of CTT on April 18, 2018 for the 2018/2020 term of office. Considering the conclusion of the current Statutory Auditor term of office, Ernst & Young Audit & Associados, SROC, S.A. (EY) was already elected at the Annual General Meeting of CTT on April 29, 2020, as CTT's Statutory Auditor for the term of office of 2021/2023, assuming the term of office for which it was appointed as CTT's Statutory Auditor as from January 1, 2021.

MANAGEMENT ORGANIZATION – CORPORATE STRUCTURE

5.2 Business transactions with the Company and performance of other activities by the current directors

Pursuant to the internal control mechanisms implemented in accordance with the Regulation on Assessment and Control of Transactions with Related Parties and Prevention of Conflicts of Interest (the "Regulation on Related Parties") available at www.ctt.pt, the Audit Committee is responsible for implementing internally, among others, the control procedures with respect to transactions with related parties aiming at reinforcing the mechanisms for the prevention, identification and resolution of conflicts of interest and thus increase the degree of transparency and objectivity in the management of this kind of transactions.

In terms of internal functioning, the Executive Committee of CTT is responsible for submitting to the Audit Committee for analysis and then to the Board of Directors for authorization, the terms and conditions of transactions to be contracted by CTT with related parties, which include qualified Shareholders, senior managers and third parties related to any of these through relevant commercial or personal interests (pursuant to the terms of IAS 24) and also subsidiaries, associated companies and joint ventures.

Pursuant to the aforementioned internal control procedures in place, and for the purposes of articles 66(5)(e) and 397 of the Portuguese Companies Code, it was authorized by resolution of the Board of Directors of April 28, 2020, and prior favorable opinion from the Audit Committee, the acquisition of individual protection equipment (Face Shields) to GLNPLAST, S.A. company fully controlled by GLN - Engineering, Molding and Plastics, S.A., which is owned by Manuel Champalimaud S.G.P.S., S.A., a related party of CTT non-executive Director Duarte Palma Leal Champalimaud.

For the purposes of reporting as provided for in article 398 of the Portuguese Companies Code, none of the Directors of CTT have exercised, during the first half of 2020, in the Company or in companies related to it through a control or group relationship, any temporary or permanent positions under an employment contract, whether subordinate or autonomous.

The list below indicates the internal and external positions held by members of the management and supervisory bodies at the Company as at the date of approval of this Interim Management Report:

Members of the Board of
Directors
Internal Appointments External Appointments
Raul Catarino Galamba
de Oliveira
João Afonso Ramalho
Sopas Pereira Bento
 Chairman (non-executive) of the Board of
Directors of CTT
 Chairman of the Corporate Governance,
Evaluation and Nominating Committee of
CTT
 Chairman of the Board of Directors of CTT
Expresso – Serviços Postais e Logística,
S.A.
 Member of the Board of Directors of CTT
and Chief Executive Officer
 Member
of
the
Selection
and
Remuneration Committee (elected at the
General Meeting) of Banco CTT, S.A.
 Member of the Selection Committee
(elected at the General Meeting) of
Payshop (Portugal), S.A.
 Member of the Selection Committee
(elected at the General Meeting) of 321
Crédito - Instituição Financeira de Crédito,
S.A.
 Chairman of the Board of the General
Meeting
of
Correio
Expresso
de
Moçambique, S.A. (CORRE)
 Member of the Board of Directors of
Banco Bilbao Vizcaya Argentaria, S.A.
 Member of the Board of Directors of José
de Mello Capital, S.A.
 Member of the Board of Directors of José
de Mello Saúde, S.A.
 Chairman of the Board of Directors of
Fundação Manuel Violante
 Member of the Board of Directors of the
International Post Corporation (IPC)
 Director at QPDM Consulting, S.A. (since
2019 he is the Chairman of the Board of
Directors)
 Member
of
the
Strategic
Innovation
Council of VdA - Vieira de Almeida &
Associados, Sociedade de Advogados, RL
 Member of the General Council of IPCG
(Portuguese
Institute
of
Corporate
Governance)
 Member of the Advisory Council of ANI
(National Innovation Agency)
 Permanent member of the Advisory
Council of AICEP (Agency for Investment
and External Trade of Portugal)
 Vice-Chairman
of
Academia
de
Engenharia
 Honorary President of ASECAP (European
António Pedro Ferreira
Vaz da Silva
 Member of the Board of Directors of
Payshop (Portugal), S.A.
 Member of the Board of Directors and of
the Executive Committee of CTT
 Member of the Board of Directors of CTT
Expresso – Serviços Postais e Logística,
S.A.
 Non-executive Member of the Board of
Directors of Banco CTT, S.A.
Association of Operators of Toll Road
Infrastructures)
Guy Patrick Guimarães
de Goyri Pacheco
 Non-executive Member of the Board of
Directors of Banco CTT, S.A.
 Member of the Board of Directors and
Chief Financial Officer (CFO) of CTT
 Member of the Board of Directors of New
Finerge, S.A.
 Member of the Board of AEM (Portuguese
Issuers Association)
Members of the Board of
Directors
Internal Appointments External Appointments
 Member of the Board of Directors of CTT
Expresso - Serviços Postais e Logística,
S.A.
João Carlos Ventura
Sousa
 Chairman of the Board of Directors of CTT
Contacto, S.A.
 Member of the Board of Directors and of
the Executive Committee of CTT
 Member of the Board of Directors of CTT
Expresso - Serviços Postais e Logística,
S.A.
João Miguel Gaspar da
Silva
 Member of the Board of Directors of CTT
Expresso - Serviços Postais e Logística,
S.A.
 Member of the Board of Directors and of
the Executive Committee of CTT
 Member of the Board of Directors of CTT
Contacto, S.A.
Maria Luísa Coutinho
Ferreira Leite de Castro
Anacoreta Correia
 Non-executive Member of the Board of
Directors of CTT
 Chairwoman of the Audit Committee of
CTT
 Chairwoman of the Fiscal Board of Centro
Hospitalar Universitário de S. João, EPE
 Non-executive Member of the Board of
Directors of SFS – Gestão de Fundos,
SGOIC,
S.A.
(formerly
Sonaegest
-
Sociedade
Gestora
de
Fundos
de
Investimento, S.A.)
 Chairwoman of the Fiscal Board of
Sogrape, SGPS, S.A.
 Non-executive Member of the Board of
Directors and Member of the Audit
Committee of Impresa, SGPS, S.A.
 Member of the Management Board of
Ordem dos Revisores Oficiais de Contas
and its representative in the Accountancy
Europe
 Member of the General Council and of the
Executive Committee of Comissão de
Normalização Contabilística, representing
Ordem dos Revisores Oficiais de Contas
 Managing Partner of Novais, Anacoreta &
Associado, SROC
 Member of the Scientific Council of
Associação Fiscal Portuguesa
 Tax Arbitrator at CAAD (Portuguese
Administrative Arbitration Centre)
 Assistant Professor at Católica Porto
Business School
Members of the Board of
Directors
Internal Appointments External Appointments
Steven Duncan Wood  Member of the Audit Committee of CTT
 Non-executive Member of the Board of
Directors of CTT
 Founder and Managing Member of the
Builders Institute, Inc.
 Founder
and
Managing
Member
of
Greenwood Investors, LLC
 Managing
Member
of
GreenWood
Performance Investors, LLC
 Advisory Board Member of Cortland
Duarte Palma Leal
Champalimaud
 Non-executive Member of the Board of
Directors of CTT
 Member of the Corporate Governance,
Evaluation and Nominating Committee of
CTT
Associates, Inc.
 Manager of Sotaque – Assessoria de
Comunicação e Traduções, Lda.
 Member of the Board of Directors of
Manuel
Champalimaud,
SGPS,
S.A.
(having been appointed Vice-Chairman in
2019)
 Chairman of the Board of the General
Meeting of APIP (Portuguese Plastics
Industry Association)
Isabel Maria Pereira
Aníbal Vaz
 Non-executive Member of the Board of
Directors of CTT
 Member of the Corporate Governance,
Evaluation and Nominating Committee of
CTT
 Member of the Board of Directors of
Sonae Capital, SGPS, S.A.
 Chairwoman of the Board of Directors of
Capital Criativo HealthCare Investments II
 Chairwoman of the Board of Directors of
Hospital da Luz - Coimbra S.A.
 Chairwoman of the Board of Directors of
H.M.E. – Gestão Hospitalar, S.A.
 Member of the Board of Directors of S. C.
H. - Sociedade de Clínica Hospitalar S.A.
 Chairwoman of the Board of Directors of
Hospital da Luz - Guimarães, S.A.
 Chairwoman of the Board of Directors of
GLSMED Learning Health, S.A.
 Chairwoman of the Board of Directors of
Luz Saúde – Serviços, A.C.E.
 Chairwoman of the Board of Directors of
Hospital da Luz – Centro Clínico da
Amadora, S.A.
 Chairwoman of the Board of Directors of
SGHL – Sociedade Gestora do Hospital de
Loures, S.A.
 Chairwoman of the Board of Directors of
Casas da Cidade – Residências Sénior,
S.A.
 Chairwoman of the Board of Directors of
CRB – Clube Residencial da Boavista, S.A.
 Chairwoman of the Board of Directors of
Hospital da Luz - Oeiras, S.A.
Members of the Board of
Directors
Internal Appointments External Appointments
 Chairwoman of the Board of Directors of
Hospital da Luz, S.A. (LISBOA)
 Chairwoman of the Board of Directors of
Surgicare – Unidades de Saúde, S.A.
 Chairwoman of the Board of Directors of
Vila Lusitano – Unidades de Saúde, S.A.
 Chairwoman of the Board of Directors of
Hospital Residencial do Mar, S.A.
 Chairwoman of the Board of Directors of
Hospor – Hospitais Portugueses, S.A.
 Chairwoman of the Board of Directors of
Casas da Cidade – Residências Sénior de
Carnaxide, S.A.
 Member of the Board of Directors of
Genomed-Diagnósticos
de
Medicina
Molecular, S.A.
 Chairwoman of the Board of Directors of
RML – Residência Medicalizada de Loures,
SGPS, S.A.
 Chairwoman of the Board of Directors of
Hospital da Arrábida – Gaia, S.A.
 Chairwoman of the Board of Directors of
Luz Saúde – Unidades de Saúde e de
Apoio à Terceira Idade, S.A.
 Chairwoman of the Board of Directors of
Cliria – Hospital Privado de Aveiro, S.A.
 Vice -Chairwoman of the Board of
Directors
and
Chairwoman
of
the
Executive Committee of Luz Saúde, S.A.
 Member of the International Advisory
Board of The Lisbon MBA of Nova School
of
Business
and
Economics
of
Universidade Nova de Lisboa
João Eduardo Moura da
Silva Freixa
 Non-executive Member of the Board of
Directors of CTT
 Managing Partner of F2NG, Consultores
de Gestão, Unipessoal, Lda.
 Non-executive Member of the Board of
Directors of CTT
 Executive Partner of JS-Rat &Tat GmbH
Jürgen Schröder  Board
Member
of
ISR
(International
School on the Rhine) (Germany)
 Board
Member
of
Marketing
Club
Düsseldorf (Germany)
Margarida Maria Correia  Non-executive Member of the Board of
Directors of CTT
 Chairwoman
of
GRACE
(Group
for
Reflection and Support for Corporate
Citizenship)
de Barros Couto  Member of the board of Directors and
Chief Executive Officer (CEO) of Fundação
Vasco Vieira de Almeida
Members of the Board of
Directors
Internal Appointments External Appointments
 Secretary of the General Assembly of
Forum Oceano – Association of the Sea
Economy
 Secretary of the General Assembly of
BCSD Portugal – Business Council for
Sustainable Development
 Chairwoman
of
the
Board
of
VdA
Academia
 Non-executive Member of the Board of
Directors of CTT
 Executive Member of the Board of
Directors of Novabase, SGPS, S.A.
 Member of the Audit Committee of CTT  Executive Member of the Board of
Directors of Novabase IMS2, S.A.
 Executive Member of the Board of
Directors of Novabase Capital, Sociedade
de Capital de Risco, S.A.
 Member of the General Board of AEM
(Portuguese Issuers Association)
 Chairwoman of the Board of the General
Meeting
of
Celfocus-
Soluções
Informáticas para Telecomunicações, S.A.
María del Carmen Gil
Marín
 Chairwoman of the Board of the General
Meeting
of
Novabase
Enterprise
Applications - Sistemas de Informação de
Gestão Empresarial, S.A.
 Chairwoman of the Board of the General
Meeting
of
GLOBALEDA
-
Telecomunicações
e
Sistemas
de
Informação, S.A.
 Member of the Board of Fórum de
Investor Relations (FIR) - Associação
Portuguesa
de
Responsáveis
pelas
Relações com Investidores (Portuguese
Association
of
Investor
Relations
Officers),
having
previously
been
a
member of the Supervisory Board (2011-
2013)
 Member of the Advisory Committee of
FCR ISTART I
 Non-executive Member of the Board of
Directors of CTT
 Member of the Board of Eldora AG
(Switzerland)
Susanne Ruoff  Chief Executive Officer (CEO) of Ruoff
Advisory GmbH (Switzerland)
 Member of the Strategic Advisory Board
of EPFL - École Polytechnique Fédérale
de Lausanne (Switzerland)

5.3 Capital structure

In the 1st half of 2020, the share capital of CTT, amounting to €75,000,000, was fully subscribed and paid-up, represented by 150,000,000 ordinary shares with a nominal value of €0.50 each. These shares are registered and in book-entry form having no different categories. All shares representing the capital of the Company are admitted to trading on the regulated market Euronext Lisbon.

As at 30 June2020, CTT shareholder structure in terms of qualifying holdings was as follows:

5.4 Holders of qualifying holdings

At the end of the 1st half of 2020, based on the communications made to the Company, the qualifying holdings in CTT were as follows:

Shareholders No. of shares % Share
capital
% Voting
rights
Manuel Champalimaud, SGPS, S.A. (1) 19,330,084 12.887% 12.887%
Manuel Carlos de Melo Champalimaud 353,185 0.235% 0.235%
Manuel Carlos de Melo Champalimaud (1) Total 19,683,269 13.122% 13.122%
Global Portfolio Investments, S.L. (2) 15,057,937 10.039% 10.039%
Indumenta Pueri, S.L. (2) Total 15,057,937 10.039% 10.039%
GreenWood Builders Fund I, LP (3) 9,210,000 6.140% 6.140%
GreenWood Investors LLC(3) Total 9,210,000 6.140% 6.140%
Norges Bank Total 8,741,023 5.827% 5.827%
BBVA Asset Management, SA SGIIC (4) Total 3,495,499 2.330% 2.330%
BPI Gestão de Activos (5) Total 3,044,307 2.030% 2.030%
CTT, S.A. (own shares)(6) Total 1 0.000% 0.000%
Other shareholders Total 90,767,964 60.512% 60.512%
TOTAL 150,000,000 100.000% 100.000%

(1) Includes 19,246,815 shares directly held by Manuel Champalimaud, SGPS, S.A. and 83,269 shares held by the members of its Board of Directors, of which Duarte Palma Leal Champalimaud, Non-executive member of the Board of Directors of CTT, is Vice-Chairman. Qualified shareholding directly and indirectly attributable to Manuel Carlos de Melo Champalimaud.

(2) Global Portfolio Investments, S.L. is controlled by Indumenta Pueri, S.L..

(3) GreenWood Investors, LLC, of which Steven Wood, Non-Executive member of the Board of Directors of CTT, is a Managing Member exercises the voting rights not in its own name but on behalf of the fund GreenWood Builders Fund I, LP as its management company. The full chain of controlled undertakings through which the voting rights are held includes GreenWood Investors, LLC and GreenWood Performance Investors, LLC.

(4) BBVA ASSET MANAGEMENT, SA, SGIIC exercises the voting rights not in its own name but on behalf of the funds BBVA BOLSA FI, BBVA BOLSA EURO FI, BBVA BOLSA EUROPA FI and BBVA BOLSA PLUS FI as their management company. Cidessa Uno, SL is the direct controlling entity of BBVA ASSET MANAGEMENT, SA, SGIIC.

(5) This holding corresponds to the number of shares held by Portuguese securities investment funds managed by BPI Gestão de Activos, as well as held by portfolios regarding which BPI Gestão de Activos Fundos carries out the discretionary management.

(6) As at this date, CTT holds 1 own share with the nominal value of €0.50 corresponding to 0.000% of the share capital, the inherent voting rights being suspended as prescribed in article 324(1)(a) of the Portuguese Companies Code.

Updated information on qualifying holdings in the Company as at the date of approval of this report can be found at www.ctt.pt and the Portuguese Securities Commission (CMVM) website www.cmvm.pt.

5.5 Own shares

As at 30 June 2020 and on this date, CTT holds 1 own share with the nominal value of €0.50 corresponding to 0.000% of the share capital, the inherent voting rights being suspended as prescribed in article 324(1)(a) of the Portuguese Companies Code.

$\bigcap$ Interim Condensed Consolidated Financial Statements

6. INTERIM CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

CTT-CORREIOS DE PORTUGAL, S.A.

CONSOLIDATED STATEMENT OF FINANCIAL POSITION AS AT 31 DECEMBER 2019 AND 30 JUNE 2020

Euros

NOTES Unaudited
31.12.2019 30.06.2020
ASSETS
Non-current assets 4 263,443,040 265,136,318
Tangible fixed assets
Investment properties
6 7,653,000 7,471,129
Intangible assets 5 62,012,644 56,697,868
Goodwill 70,201,828 70,201,828
Investments in associated companies 293,434 293,434
Investments in joint ventures 2,723,803 1,564,799
Other investments 1,379,137 1,379,137
Debt securities 8 424,851,179 467,262,375
Other non-current assets 1,543,308 1,375,750
Credit to banking clients 10 792,469,611 889,771,436
Other banking financial assets 9 18,764,049 14,782,937
Deferred tax assets 25 89,329,806 88,971,392
Total non-current assets 1,734,664,839 1,864,908,402
Current assets
Inventories 5,860,069 5,931,880
Accounts receivable 146,471,712 150,649,003
Credit to banking clients 10 93,350,959 98,577,986
Deferrals 11 7,305,261 10,444,323
Debt securities 8 31,560,152 56,028,797
Other current assets 35,766,227 35,152,473
Other banking financial assets 9 14,660,286 20,990,381
Cash and cash equivalents 12 442,995,724 396,589,505
777,970,390 774,364,348
Non-current assets held for sale 805,675 990,199
Total current assets 778,776,065 775,354,547
Total assets 2,513,440,904 2,640,262,949
EQUITY AND LIABILITIES
Equity
Share capital 14 75,000,000 75,000,000
Own shares 15 (8) (8)
Reserves 15 65,852,595 66,208,486
Retained earnings 15 10,867,301 40,014,024
Other changes in equity 15 (49,744,144) (49,744,144)
Net profit 29,196,933 (1,984,332)
Equity attributable to equity holders 131,172,677 129,494,026
Non-controlling interests 242,255 294,193
Total equity 131,414,932 129,788,219
Liabilities
Non-current liabilities
Medium and long term debt 18 148,597,934
267,286,679
149,366,434
266,677,002
Employee benefits 19 17,635,379 17,187,706
Provisions 11 294,490 288,890
Deferrals
Other banking financial liabilites
9 76,060,295 60,881,194
Deferred tax liabilities 25 2,958,115 2,881,374
Total non-current liabilities 512,832,892 497,282,600
Current liabilities
Accounts payable 20 373,790,665 313,295,888
Banking clients' deposits and other loans 21 1,321,418,042 1,511,891,168
Employee benefits 19,416,212 19,167,857
Income taxes payable 22 5,958,753 6,962,459
Short term debt 18 26,813,567 29,694,789
Deferrals 11 3,454,477
100,353,646
3,087,122
106,780,312
Other current liabilities 9 17,987,719 22,312,535
Other banking financial liabilities
Total current liabilities
1,869,193,080 2,013,192,130
Total liabilities 2,382,025,972 2,510,474,730
Total equity and liabilities 2,513,440,904 2,640,262,949

The attached notes are an integral part of these financial statements.

INTEGRATED REPORT 1ST HALF 2020
CTT-CORREIOS DE PORTUGAL, S.A.
CONSOLIDATED INCOME STATEMENT FOR THE SIX MONTH PERIODS ENDED 30 JUNE 2019 AND 30 JUNE 2020
Euros Six months ended Three months ended
Unaudited Unaudited Unaudited Unaudited
30.06.2019 30.06.2020 30.06.2019 30.06.2020
Sales and services rendered 3 337,177,746 316,456,988 167,025,762 153,063,959
Financial margin 9,087,750 21,382,995 6,587,380 10,957,420
Other operating income 8,729,937 11,327,549 4,520,799 5,236,706
354,995,433 349,167,532 178,133,941 169,258,085
Cost of sales (6,345,536) (8,710,756) (3,131,411) (5,732,342)
External supplies and services (116,281,424) (117,353,082) (58,551,476) (58,772,489)
Staff costs 23 (176,680,951) (170,271,336) (86,744,196) (81,952,417)
Impairment of accounts receivable, net (1,989,338) (3,761,294) (1,368,007) (2,559,130)
Impairment of other financial banking assets (514,570) (6,403,565) (547,825) (5,783,468)
Provisions, net 19 196,890 (889,640) 50,091 114,061
Depreciation/amortisation and impairment of investments, net (26,440,767) (30,034,172) (13,157,365) (15,567,800)
Other operating costs (7,446,751) (7,462,797) (3,845,440) (3,412,243)
Gains/losses on disposal of assets 219,520 586,494 193,835 9,510
(335,282,926) (344,300,148) (167,101,794) (173,656,318)
19,712,507 4,867,384 11,032,147 (4,398,233)
Interest expenses 24 (4,938,536) (4,745,106) (2,554,453) (2,230,753)
Interest income 24 113,409 6,211 91,240 3,068
Gains/losses in subsidiary, associated companies and joint ventures (184,625) (1,159,003) (469,586) (601,043)
(5,009,752) (5,897,899) (2,932,799) (2,828,729)
Earnings before taxes 14,702,755 (1,030,515) 8,099,348 (7,226,962)
Income tax for the period 25 (5,716,031) (897,715) (2,803,016) 1,587,477
Net profit for the period 8,986,724 (1,928,230) 5,296,332 (5,639,484)
Net profit for the period attributable to:
Equity holders 8,988,445 (1,984,332) 5,290,291 (5,665,874)
Non-controlling interests (1,720) 56,102 6,041 26,390
Earnings per share: 17 0.06 (0.01) 0.04 (0.04)

CTT-CORREIOS DE PORTUGAL, S.A.

CTT-CORREIOS DE PORTUGAL, S.A.
CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME FOR THE SIX MONTH PERIODS ENDED 30 JUNE 2019 AND 30 JUNE 2020
Euros
Six months ended Three months ended
NOTES
Unaudited Unaudited
30.06.2019 30.06.2020 30.06.2019 30.06.2020
Net profit for the period 8,986,724 (1,928,230) 5,296,332 (5,639,484)
Adjustments from application of the equity method (non re-classifiable adjustment to profit and 15 132 (4,164) (610) (2,615)
loss)
Changes to fair value reserves 15 20,854 355,891 (1,650) 390,392
Other changes in equity (150,260) (50,211) (610) (2,416)
Other comprehensive income for the period after taxes (129,275) 301,516 (2,871) 385,361
Comprehensive income for the period 8,857,450 (1,626,714) 5,293,461 (5,254,123)
Attributable to non-controlling interests (1,589) 51,938 5,431 23,974
Attributable to shareholders of CTT 8,859,038 (1,678,652) 5,288,030 (5,278,097)
The attached notes are an integral part of these financial statements.
135,887,186
-
(15,000,000)
(15,000,000)
(11,005)
(18,750,714)
15,720
(10,954)
29,284,700
10,527,747
131,414,932
-
-
(50,211)
355,891
(4,164)
(1,928,230)
(1,626,714)
165,494
-
-
-
(11,005)
-
-
-
87,767
76,762
242,255
-
-
(4,164)
-
-
56,102
51,938
29,196,933
21,499,271
(21,499,271)
-
(21,499,271)
-
-
-
-
29,196,933
29,196,933
(29,196,933)
(29,196,933)
-
-
-
(1,984,332)
(1,984,332)
4,378,984
21,499,271
(15,000,000)
(10,954)
(10,954)
29,196,933
29,196,933
(46,047)
(4,164)
(50,211)
6,499,271
-
-
-
-
10,867,301
-
-
(30,993,430)
-
-
-
-
(18,750,714)
-
-
-
(18,750,714)
(49,744,144)
-
-
-
-
-
-
-
65,836,875
-
-
-
-
-
15,720
-
-
15,720
65,852,595
-
-
-
355,891
-
-
355,891
(8)
-
-
-
-
-
-
-
-
-
(8)
-
-
-
-
-
-
-
75,000,000
-
-
-
-
-
-
-
-
-
75,000,000
-
-
-
-
-
-
-
16
15
15
15
15
15
15
15
Actuarial gains/losses - Health Care, net from deferred taxes
Appropriation of net profit restated for the year of 2018
Adjustments from the application of the equity method
Adjustments from the application of the equity method
Appropriation of net profit for the year of 2019
Balance on 31 December 2018 Restated
Comprehensive income for the period
Comprehensive income for the period
Changes to fair value reserves
Changes to fair value reserves
Net profit for the period
Net profit for the period
Other movements
Other movements
Dividends
Balance on 31 December 2019
129,788,219
294,193
(1,984,332)
40,014,024
(49,744,144)
66,208,486
(8)
75,000,000
Balance on 30 June 2020 (Unaudited)
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63

CTT-CORREIOS DE PORTUGAL, S.A.

CONSOLIDATED CASH FLOW STATEMENT FOR THE SIX MONTH PERIODS ENDED 30 JUNE 2019 AND 30 JUNE 2020
NOTES
Cash flow from operating activities (1)
8
Unaudited
30.06.2019
325,629,220
(144,013,706)
(159,226,740)
179,579,170
(90,969,025)
110,998,920
(1,646,660)
43,010,939
152,363,199
148,100
420,720
41,708,952
Unaudited
30.06.2020
310,935,758
(149,815,466)
(146,675,063)
228,496,058
(105,376,978)
137,564,308
615,550
(28,193,253)
109,986,605
870,185
55,000
85,432,793
- 11,731,434
9 102,455,000 13,565,000
50,824 16,220
(16,556,056)
(6,191,062)
-
(152,334,478)
-
(15,550,000)
(78,960,963)
11,259,039
250,000
(11,307,511)
(38,131,082)
(15,168,848)
(717,067)
(13,399,816)
-
Cash flow from financing activities (3) (164,539,984) (67,215,286)
(36,189,644)
-
414,865,569
12 347,844,552 378,675,926
378,675,926
14,192,600
3,747,910
(26,931)
396,589,505
8
9
Cash flow from investing activities (2)
18
18
9
18
(8,510,540)
(9,052,504)
(112,932,247)
(32,832,813)
(5,774,422)
(37,330,000)
(61,648,930)
45,005,668
106,009,399
(38,221,444)
(43,823,906)
(204,022,327)
(693,920)
(13,793,455)
(15,000,000)
(73,825,715)
6,823,653
414,846,614
347,844,552
11,991,840
3,876,188
(28,930)
363,683,650

CTT - CORREIOS DE PORTUGAL, S.A.

Notes to the interim condensed consolidated financial statements (Amounts expressed in Euros)

TABLE OF CONTENTS

1. INTRODUCTION
2. SIGNIFICANT ACCOUNTING POLICIES
2.1 Basis of presentation
3. SEGMENT REPORTING
4. TANGIBLE FIXED ASSETS
5. INTANGIBLE ASSETS
6. INVESTMENT PROPERTIES
7. COMPANIES INCLUDED IN THE CONSOLIDATION
8. DEBT SECURITIES
9. OTHER BANKING FINANCIAL ASSETS AND LIABILITIES
10. CREDIT TO BANKING CLIENTS
11. DEFERRALS
12. CASH AND CASH EQUIVALENTS
13. ACCUMULATED IMPAIRMENT LOSSES
14. EOUITY
15. OWN SHARES, RESERVES, OTHER CHANGES IN EQUITY AND RETAINED EARNINGS .92
16. DIVIDENDS
17. EARNINGS PER SHARE
18. DEBT
19. PROVISIONS, GUARANTEES PROVIDED, CONTINGENT LIABILITIES AND
COMMITMENTS
20. ACCOUNTS PAYABLE
21. BANKING CLIENTS' DEPOSITS AND OTHER LOANS
22. INCOME TAXES RECEIVABLE / PAYABLE
23. STAFF COSTS
24. INTEREST EXPENSES AND INTEREST INCOME
25. INCOME TAX FOR THE PERIOD
26. RELATED PARTIES
27. OTHER INFORMATION

1. Introduction

CTT – Correios de Portugal, S.A. – Sociedade Aberta ("CTT" or "Company"), with head office at Avenida D. João II, no. 13, 1999-001 in Lisbon, had its origin in the "Administração Geral dos Correios Telégrafos e Telefones" government department and its legal form is the result of successive re-organizations carried out by the Portuguese state business sector in the communications area.

Decree-Law no. 49.368, of 10 November 1969 founded the state-owned company CTT - Correios e Telecomunicações de Portugal, E. P., which started operating on 1 January 1970. By Decree-Law no. 87/92, of 14 May, CTT – Correios e Telecomunicações de Portugal, E. P., was transformed into a legal entity governed by private law, with the status of a state-owned public limited company. Finally, with the foundation of the former Telecom Portugal, S.A. by spin-off from Correios e Telecomunicações de Portugal, S.A. under Decree-Law no. 277/92, of 15 December, the Company's name was changed to the current CTT – Correios de Portugal, S.A..

On 31 January 2013 the Portuguese State through the Order 2468/12 – SETF, of 28 December, determined the transfer of the investment owned by the Portuguese State in CTT to Parpública – Participações Públicas, SGPS, S.A..

At the General Meeting held on 30 October 2013, the registered capital of CTT was reduced to 75,000,000 Euros, being from that date onward represented by 150,000,000 shares, as a result of a stock split which was accomplished through the reduction of the nominal value from 4.99 Euros to 0.50 Euros.

During the financial year ended 31 December 2013, CTT's capital was opened to the private sector. Supported by Decree-Law no. 129/2013, of 6 September and the Resolution of the Council of Ministers ("RCM") no. 62- A/2013, of 10 October, the RCM no. 62-B/2013, of 10 October and RCM no. 72-B/2013, of 14 November, the first phase of privatisation of the capital of CTT took place on 5 December 2013. From this date, 63.64% of the shares of CTT (95.5 million shares) were owned by the private sector, of which 14% (21 million shares) were sold in a Public Offering and 49.64% (74.5 million shares) by Institutional Direct Selling. On 31 December 2013 the Portuguese State, through Parpública - Participações Públicas, SGPS, S.A. held 36.36% of the shares of CTT, 30.00% by holding and 6.36% by allocation.

On 5 September 2014, the second phase of the privatisation of CTT took place. The shares held by Parpública - Participações Públicas, SGPS, S.A., which on that date represented 31.503% of CTT's capital, were subject to a private offering of Shares ("Equity Offering") via an accelerated book building process. The Equity Offering was addressed exclusively to institutional investors.

The shares of CTT are listed on Euronext Lisbon.

The financial statements attached herewith are expressed in Euros, as this is the functional currency of the Group.

These interim condensed consolidated financial statements were approved by the Board of Directors and authorised for issue on 31 August 2020.

2. Significant accounting policies

The accounting policies adopted, including financial risk management policies, are consistent with those followed in the preparation of the consolidated financial statements for the year ended 31 December 2019.

2.1 Basis of presentation

The interim condensed consolidated financial statements have been prepared using accounting policies consistent with International Financial Reporting Standards ("IAS / IFRS") as adopted by the European Union as at 1 January 2020, and in accordance with IAS 34 - Interim Financial Reporting.

3. Segment reporting

In accordance with IFRS 8, the Group discloses the segment financial reporting.

The Board of Directors regularly reviews segmental reports, using them to assess and communicate each segment performance, as well as to decide on how to allocate resources.

The Retail Products previously reported in the Mail segment and the respective operating costs, in order to reflect the changes made in the business organization, were migrated, along with their respective history, to the segment previously designated "Financial Services" and which now was renamed "Financial Services & Retail".

The period of 2019 was restated, for comparison purposes, according to the changes performed.

Therefore, the business of CTT is organised in the following segments:

  • Mail CTT Contacto S.A. and CTT, S.A. excluding:
  • o Business related to postal financial services and retail products Financial Services & Retail;
  • o The business of payments related collection of invoices and fines, Western Union transfers, integrated solutions and tolls – Bank.
  • Express & Parcels includes CTT Expresso and CORRE;
  • Financial Services & Retail Postal Financial Services and the sale of products and services in the retail network of CTT, S.A;
  • Bank Banco CTT, S.A., Payshop, 321 Crédito and CTT's payments business (mentioned above).

The amounts reported in each business segment result from the aggregation of the subsidiaries and business units defined in each segment perimeter and the elimination of transactions between companies of the same segment.

The statement of financial position of each subsidiary and business unit is determined based on the amounts booked directly in the companies that compose the segment, including the elimination of balances between companies of the same segment, and excluding the allocation in the segments of the adjustments between segments.

The income statement for each business segment is based on the amounts booked directly in the companies' financial statements and related business units, adjusted by the elimination of transactions between companies of the same segment.

However, as CTT, S.A. has assets in more than one segment it was necessary to split its income and costs by the various operating segments. The Internal Services Rendered refer to services provided across the different CTT, S.A. business areas, and the income is calculated according to standard activities valued through internally set transfer prices.

for the services mentioned above. After this initial allocation, costs relating to corporate and support areas (CTT
Central Structure) previously unallocated, are allocated by nature to the Mail segment and others.
The consolidated income statement by nature and segment of the 1st half of 2019 and 2020 are as follows:
Thousand Euros
Restated
30.06.2019
Mail
Express & Parcels
Financial
Services & Retail
Bank Total
Revenues 237,414 72,805 21,221 23,556 354,995
Sales and services rendered 234,187 72,487 20,715 9,788 337,178
Sales 3,876 389 3,931 - 8,195
Services rendered 230,312 72,098 16,785 9,788 328,982
Financial Margin - - - 9,088 9,088
Other operating income 3,227 318 506 4,680 8,730
Operating costs excluding depreciations, amortizations, impairment and provisions 196,226 73,572 11,895 26,905 308,598
Staff costs
External supplies and services
147,569
48,975
11,832
61,634
961
1,602
8,860
13,664
169,222
125,875
Other costs 5,762 1,313 3,540 2,886 13,501
Internal services rendered (6,079) (1,207) 5,792 1,494 -
EBITDA 41,188 (768) 9,326 (3,349) 46,397
IFRS 16 (impact on EBITDA) 10,356 2,742 11 621 13,730
EBITDA including IFRS 16 51,544 1,975 9,337 (2,728) 60,128
Impairment and provisions (56) (1,610) - (641) (2,307)
Depreciation/amortisation and impairment of investments, net (19,619) (4,023) (124) (2,675) (26,441)
Specific Items (9,614) (607) (245) (1,202) (11,667)
EBIT 22,256 (4,265) 8,968 (7,246) 19,713
Financial results (5,010)
Interest expenses (4,939)
Interest income
Gains/losses in subsidiary, associated companies and joint ventures
113
(185)
Earnings before taxes (EBT) 14,703
Income tax for the period (5,716)
Net profit for the period 8,987
Non-controlling interests 2
Equity holders of parent company 8,988
30.06.2020
Thousand Euros Financial
Mail Express & Parcels Services & Retail Bank Total
Revenues 204,182 85,120 21,465 38,400 349,168
Sales and services rendered 202,398 84,841 21,229 7,989 316,457
Sales 6,926 394 3,454 - 10,774
Services rendered 195,472 84,447 17,774 7,989 305,683
Financial Margin - - - 21,383 21,383
Other operating income 1,784 279 237 9,028 11,328
Operating costs excluding depreciations, amortizations, impairment and provisions 188,853 84,972 10,788 31,162 315,775
Staff costs 145,105 12,817 1,062 11,165 170,149
External supplies and services 40,972 72,212 1,457 14,992 129,633
Other costs 8,190 942 3,032 3,829 15,993
Internal services rendered (5,414) (999) 5,237 1,176 -
EBITDA 15,329 148 10,677 7,238 33,393
IFRS 16 (impact on EBITDA) 9,363 2,940 56 992 13,351
EBITDA including IFRS 16 24,692 3,088 10,733 8,230 46,744
Impairment and provisions (1,958) (1,722) - (7,374) (11,054)
Depreciation/amortisation and impairment of investments, net (22,172) (4,586) (176) (3,100) (30,034)
Specific Items (540) (238) - (9) (787)
EBIT 21 (3,457) 10,558 (2,254) 4,868
Financial results (5,898)
Interest expenses (4,745)
Interest income 6
Gains/losses in subsidiary, associated companies and joint ventures (1,159)
Earnings before taxes (EBT) (1,030)
Income tax for the period (898)
Net profit for the period (1,928)
Non-controlling interests (56)
(1,984)
Equity holders of parent company

The amount recorded as specific items amounts to €0.8m, mainly related to expenses regarding the COVID-19 pandemic, namely personal protection equipment, nebulisation, temperature measurement and cleaning reinforcement (+€0.6m), works related to studies and advisory for strategic projects (+€0.5m) and other expenses (+€0.3m) that were partially offset by capital gains related to the sale of fixed assets (-€0.6m).

The revenues are detailed as follows:

Thousand Euros Restated
30.06.2019
30.06.2020
Mail 237,414 204,182
Transactional mail 203,340 173,092
Editorial mail 7,400 6,435
Parcels (USO) 3,063 2,652
Advertising mail 10,939 8,606
Philately 3,035 2,422
Business Solutions 5,548 8,309
Other 4,090 2,666
Express & Parcels 72,805 85,120
Portugal 45,923 51,807
Parcels 34,514 41,491
Cargo 6,498 5,380
Banking network 3,319 3,360
Logistics 1,442 1,185
Other 150 391
Spain 25,881 31,880
Mozambique 1,001 1,434
Financial Services & Retail 21,221 21,465
Savings & Insurance 11,872 12,616
Money orders 2,798 3,007
Payments 644 780
Retail 5,631 4,952
Other 275 111
Bank 23,556 38,400
Net interest income 5,093 8,312
Interest income 5,468 8,834
Interest expense (375) (522)
Fees & commissions income 3,553 5,773
Own produts 2,318 3,439
Consumer credit & insurance 1,235 2,333
Payments & other 9,826 8,046
321 Crédito 5,084 16,270
354,995 349,168

The assets by segment are detailed as follows:

The assets by segment are detailed as follows:
Restated
31.12.2019
Assets (Euros) Mail Express & Parcels Financial
Services & Retail
Bank Non allocated assets Total
Intagible assets 20,426,590 5,514,463 200,198 27,682,577 8,188,816 62,012,644
Tangible fixed assets 222,255,084 33,599,340 42,095 3,204,855 4,341,666 263,443,040
Investment properties - - - - 7,653,000 7,653,000
Goodwill 6,161,326 2,955,753 - 61,084,749 - 70,201,828
Deferred tax assets - - - - 89,329,806 89,329,806
Accounts receivable - - - - 146,471,712 146,471,712
Credit to bank clients - - - 885,820,569 - 885,820,569
Debt securities - - - 456,411,331 - 456,411,331
Other banking financial assets - - - 33,424,335 - 33,424,335
Other assets - - - - 54,871,239 54,871,239
- 5,403,455 - 174,819,282 262,772,987 442,995,724
Cash and cash equivalents - - 805,675 - 805,675
Non-current assets held for sale -
INTEGRATED REPORT 1ST HALF 2020
30.06.2020
Assets (Euros) Mail Express & Parcels Financial
Services & Retail
Bank Non allocated assets Total
Intagible assets 23,257,548 4,913,009 211,333 27,032,020 1,283,958 56,697,868
Tangible fixed assets 221,977,002 35,340,229 72,718 3,153,345 4,593,023 265,136,318
Investment properties - - - - 7,471,129 7,471,129
Goodwill 6,161,326 2,955,753 - 61,084,749 - 70,201,828
Deferred tax assets - - - - 88,971,392 88,971,392
Accounts receivable - - - - 150,649,003 150,649,003
Credit to bank clients - - - 988,349,422 - 988,349,422
Debt securities - - - 523,291,172 - 523,291,172
Other banking financial assets - - - 35,773,318 - 35,773,318
Other assets - - - - 56,141,796 56,141,796
Cash and cash equivalents - 10,497,678 - 180,139,974 205,951,854 396,589,505
Non-current assets held for sale - - - 990,199 - 990,199
251,395,877 53,706,669 284,051 1,819,814,198 515,062,156 2,640,262,949

Debt by segment is detailed as follows:

251,395,877 53,706,669 284,051 1,819,814,198 515,062,156 2,640,262,949
Restated
31.12.2019
Other information (Euros) Mail Express & Parcels Financial
Services & Retail
Bank Total
Non-current debt 127,309,217 19,770,671 30,858 1,487,187 148,597,934
Bank loans 81,702,538 - - - 81,702,538
Lease liabilities 45,606,680 19,770,671 30,858 1,487,187 66,895,396
Current debt 12,896,744 13,203,570 11,589 701,665 26,813,567
Bank loans - 9,749,470 - - 9,749,470
Lease liabilities 12,896,744 3,454,099 11,589 701,665 17,064,097
140,205,961 32,974,241 42,447 2,188,852 175,411,501
30.06.2020
Other information (Euros) Mail Express & Parcels Financial
Services & Retail
Bank Total
Non-current debt 129,100,629 18,561,195 51,869 1,652,741 149,366,434
Bank loans 81,803,310 - - - 81,803,310
Lease liabilities 47,297,319 18,561,195 51,869 1,652,741 67,563,124
140,205,961
32,974,241
42,447 2,188,852 175,411,501
Other information (Euros)
Mail Express & Parcels
30.06.2020
Financial
Services & Retail
Bank Total
Non-current debt
129,100,629
18,561,195
51,869 1,652,741 149,366,434
Bank loans
81,803,310
-
-
- 81,803,310
Lease liabilities
47,297,319
18,561,195
51,869 1,652,741 67,563,124
Current debt
15,218,688
13,882,194
21,638 572,268 29,694,789
Bank loans
-
9,748,498
- - 9,748,498
Lease liabilities
15,218,688
4,133,696
21,638 572,268 19,946,291
144,319,318
32,443,389
73,507 2,225,009 179,061,223

The Group is domiciled in Portugal. The result of its Sales and services rendered by geographical segment is disclosed below:

Thousand Euros 30.06.2019 30.06.2020

The financial statements are subject to seasonality, however this does not affect comparability between identical periods in a given year. There are nonetheless atypical / non-recurring factors that may affect comparability between equal periods of the several years such as the number of working days of the period (mobile holidays or weekend holidays), special events (elections, promotional campaigns for clients) which may impact the revenue to increase / decrease from one period to another.

4. Tangible fixed assets

During the year ended 31 December 2019 and the six-month period ended 30 June 2020, the movements occurred in Tangible fixed assets, as well as the respective accumulated depreciation, regarding the Group were as follows:

INTEGRATED REPORT 1ST HALF 2020
31.12.2019
Land and natural resources Buildings and other constructions Basic equipment Transport equipment Office equipment Other tangible fixed assets Tangible fixed assets in progress Advance payments to suppliers Rights of use Total
Tangible fixed assets
Opening balance 35,591,993 334,565,087 143,060,832 3,597,961 63,825,994 26,571,051 2,409,296 174,162 217,781,407 827,577,785
Acquisitions - 289,864 5,397,771 205,223 4,132,769 1,087,015 5,037,328 10,933,074 - 27,083,044
New contracts - - - - - - - - 6,995,186 6,995,186
Disposals (11,962) (302,339) (1,085,186) (828) (10,822) - - - - (1,411,137)
Transfers and write-offs - 3,990,959 8,798,878 (199,167) 714,914 (14,188) (3,990,959) (8,693,236) (1,023,301) (416,100)
Terminated contracts - - - - - - - - (47,988,327) (47,988,327)
Remeasurements - - - - - - - - 2,200,608 2,200,608
Adjustments - 497 12,141 461 875 590 - - 108,299 122,863
Changes in the consolidation perimeter -
420,472
- -
692,154
175,664 - -
1,549,917
2,838,207
Other movements
Closing balance
-
35,580,031
338,964,540 -
156,184,436
-
3,603,651
-
69,355,884
-
1,826,550
29,646,684
35,907
3,491,573
-
2,414,000
179,623,789 -
1,862,457
818,864,586
Accumulated depreciation
Opening balance 3,739,154 210,562,512 127,971,545 3,428,245 58,772,955 22,311,709 - - 136,058,784 562,844,906
Depreciation for the period - 9,445,914 5,641,044 56,981 2,342,240 1,803,688 - - 21,631,653 40,921,520
Disposals
Transfers and write-offs
(1,747) (192,958)
-
(1,022,632)
-
107,382
(828)
(128,381)
(14,649)
640,734
-
40,895
-
-
- -
-
(858,850)
(1,232,814)
(198,220)
Terminated contracts - - - - - - - -
(47,988,327)
(47,988,327)
- 89 7,736 325 759 506 - - - 9,415
-
164,081
- -
666,123
121,676 - -
89,014
1,040,894
Adjustments
Changes in the consolidation perimeter
219,979,639 132,705,076 3,356,342 62,408,163 24,278,473 - - 108,932,275 555,397,374
Closing balance 3,737,406
Accumulated impairment
Opening balance - - - - - 24,255 - - - 24,255
Other variations
Closing balance
-
-
-
-
-
-
-
-
-
-
(83)
24,172
-
-
-
-
-
-
(83)
24,172
Land and natural resources Buildings and other constructions Basic equipment Transport equipment 30.06.2020
Office equipment
Other tangible fixed assets Tangible fixed assets in progress Advance payments to suppliers Rights of use Total
Tangible fixed assets
Opening balance 35,580,031 338,964,540 156,184,436 3,603,651 69,355,884 29,646,684 3,491,573 2,414,000 179,623,789 818,864,586
Acquisitions - 163,412 3,260,649 6,771 259,543 326,290 3,540,944 19,950 - 7,577,559
New contracts - - - - - - - - 9,727,798 9,727,798
Disposals (8,099) (149,792) (98,624) (11,218) (3,809) - - - - (271,543)
Transfers and write-offs - 192,835 242,544 (4,359) 1,102 (4,966,900) (192,835) (303,347) - (5,030,960)
Terminated contracts - - - - - - - - (10,161,689) (10,161,689)
Remeasurements - - - - - - - - 5,449,353 5,449,353
- (2,701) (67,406) (3,587) (27,319) (10,450) - - - (111,463)
Adjustments 35,571,931 339,168,293 159,521,600 3,591,257 69,585,401 24,995,624 6,839,682 2,130,603 184,639,251 826,043,643
Closing balance
Accumulated depreciation
Opening balance 3,737,406 219,979,639 132,705,076 3,356,342 62,408,163 24,278,473 - - 108,932,275 555,397,374
Depreciation for the period - 4,724,581 3,240,985 29,577 1,279,866 618,482 - - 11,350,910 21,244,402
Disposals (460) (95,058) (92,006) (11,218) (3,527) - - - - (202,270)
Transfers and write-offs - -
(41,393)
(4,359) 32,314 (5,334,615) - - -
(5,348,053)
Terminated contracts - - - - - - - -
(10,161,689)
(10,161,689)
Adjustments - (673) (36,248) (1,968) (4,312) (3,411) - - - (46,611)
Closing balance 3,736,946 224,608,489 135,776,414 3,368,374 63,712,504 19,558,929 - - 110,121,496 560,883,153
Accumulated impairment
Opening balance - - - - - 24,172 - - - 24,172
Other variations - - - - - - - - - -
Closing balance - - - - - 24,172 - - - 24,172

The depreciation recorded in the Group amounting to 21,244,402 Euros (20,188,942 Euros on 30 June 2019), is booked under the heading Depreciation/amortisation and impairment of investments, net.

In the year ended 31 December 2019, the caption Changes in the consolidation perimeter in the Group, relates to the balances of the company 321 Crédito – Instituição Financeira de Crédito, S.A. acquired in May 2019.

In the Group as at 30 June 2020, Land and natural resources and Buildings and other constructions include 538.681 Euros (554,730 Euros as at 31 December 2019), related to land and property in co-ownership with MEO – Serviços de Comunicações e Multimédia, S.A..

During the year ended 30 June 2020, the most significant movements in Tangible Fixed Assets were the following:

Buildings and other constructions:

The movements associated to acquisitions and transfers relate mostly to the capitalisation of repairs in own and third-party buildings of CTT.

Basic equipment:

The amount of acquisitions mainly relates to the acquisition of parcel sorting machines in the amount of 3,186 thousand Euros by CTT.

Office equipment:

The amount of acquisitions relates essentially the acquisition of office furniture for approximately 88 thousand Euros by CTT.

Other tangible fixed assets:

The amount of acquisitions mainly relates to prevention and safety equipment for approximately 289 thousand Euros by CTT.

Tangible fixed assets in progress:

The amounts under this heading are related to the capitalisation of improvements in own and third-party properties.

Rights of Use

Following the adoption of IFRS 16 the Group recognised rights of use, detailed by type of asset, as follows:

The amounts under this heading are related to the capitalisation of improvements in own and third-party
Following the adoption of IFRS 16 the Group recognised rights of use, detailed by type of asset, as follows:
31.12.2019
Buildings Vehicles Other assets Total
Tangible fixed assets
Opening balance 187,977,519 28,092,244 1,711,643 217,781,407
New contracts 3,275,146 3,643,838 76,202 6,995,186
Transfers and write-offs (1,004,078) (19,223) - (1,023,301)
Terminated contracts (36,450,459) (11,252,228) (285,640) (47,988,327)
Remeasurements 2,200,608 - - 2,200,608
Adjustments 24,605 56,854 26,839 108,299
Changes in the consolidation perimeter 1,419,084 130,833 - 1,549,917
Closing balance 157,442,425 20,652,319 1,529,045 179,623,789
Accumulated depreciation
Opening balance 123,639,470 11,900,424 518,891 136,058,784
Depreciation for the period 15,252,183 6,015,929 363,540 21,631,653
Transfers and write-offs (855,861) (2,989) - (858,850)
Terminated contracts (36,450,459) (11,252,228) (285,640) (47,988,327)
Adjustments 5 (5) - -
Changes in the consolidation perimeter 71,751 17,264 - 89,014
Closing balance 101,657,089 6,678,395 596,791 108,932,275
Net Tangible fixed assets 55,785,336 13,973,924 932,254 70,691,514
30.06.2020
Buildings Vehicles Other assets Total
Tangible fixed assets
Opening balance 157,442,425 20,652,319 1,529,045 179,623,789
Transfers and write-offs (855,861) (2,989) - (858,850)
30.06.2020
Buildings Vehicles Other assets Total
Tangible fixed assets
Opening balance 157,442,425 20,652,319 1,529,045 179,623,789
New contracts 2,911,142 6,768,120 48,537 9,727,798
Terminated contracts (9,426,610) (724,193) (10,886) (10,161,689)
Remeasurements 5,449,353 - - 5,449,353
Closing balance 156,376,310 26,696,246 1,566,696 184,639,251
Accumulated depreciation
Opening balance 101,657,089 6,678,395 596,791 108,932,275
Depreciation for the period 8,525,907 2,659,354 165,650 11,350,910
Terminated contracts (9,426,610) (724,193) (10,886) (10,161,689)
Closing balance 100,756,386 8,613,555 751,555 110,121,496
55,619,924 18,082,691 815,141 74,517,755

The depreciation recorded, in the Group, in the amount of 11,350,910 Euros (11,057,998 Euros on 30 June 2019), is booked under the heading Depreciation/amortisation and impairment of investments, net.

Information on the liabilities associated with these leases as well as the interest expenses are disclosed on the notes 18 - Debt and 24 - Interest expenses and Interest income, respectively.

In the six-month period ended 30 June 2020, the Group entered into a sale & lease back agreement for the building held in Sintra. This operation met the requirements of IFRS 15 to be accounted for as a sale of the asset, having originated a capital gain in the amount of 590 thousand Euros, recognised in the caption "Gains / losses on disposal of assets", as well as the registration of a right of use in the amount of 9,629 Euros and a Lease liability of 117,353 Euros.

In the six-month period ended 30 June 2020, no interest on loans was capitalised, in the Group, as no loans were directly identified attributable to the acquisition or construction of an asset that requires a substantial period of time (greater than one year) to reach its status of use.

According to the analysis of impairment signs with reference to 30 June 2020, no events or circumstances were identified that indicate that the amount for which the Group's tangible fixed assets are recorded may not be recovered.

There are no tangible fixed assets with restricted ownership or any carrying value relative to any tangible fixed assets which have been given as a guarantee of liabilities.

The Group contractual commitments, related to Tangible fixed assets, are as follows:

30.06.2020
Mail Sorting Machines 1,476,109
Improvements in properties 737,724
DVE - Explosives Detector 31,882
2,245,715

5. Intangible assets

5.
Intangible assets
were
as
follows:
31.12.2019
Intangible assets in progress
Advance payments to suppliers
Development projects
Computer Software
Industrial property
Other intangible assets
Total
Intangible assets
Opening balance
4,380,552
98,081,032
14,252,424
444,739
15,139,681
-
132,298,428
Acquisitions
-
1,106,752
2,365,069
-
14,817,787
69,072
18,358,681
During the year ended 31 December 2019 and the six-month period ended 30 June 2020, the movements
which occurred in the main categories of the Group Intangible assets, as well as the respective accumulated
amortisation,
Disposals
-
-
-
-
-
-
Transfers and write-offs
-
13,595,464
8,579
-
(14,331,297)
(69,072)
(796,326)
Adjustments
-
1,400
9,098
-
-
-
10,498
Changes in the consolidation perimeter
-
1,092,007
213,269
-
462,568
-
1,767,844
Closing balance
4,380,552
113,876,654
16,848,440
444,739
16,088,740
-
151,639,125
Accumulated amortisation Opening balance
4,375,722
61,288,015
9,419,396
444,739
-
-
75,527,871
Amortisation for the period
1,272
12,754,618
782,218
-
-
-
13,538,108
Disposals
-
-
-
-
-
-
Transfers and write-offs
-
(730,878)
3,624
-
-
-
(727,254)
Adjustments
-
1,400
4,087
-
-
-
5,487
Changes in the consolidation perimeter
-
1,082,878
199,390
-
-
-
1,282,268
Closing balance
4,376,994
74,396,033
10,408,714
444,739
-
-
89,626,480
Net intangible assets
3,558
39,480,622
6,439,725
-
16,088,740
-
62,012,644
30.06.2020
Development projects Computer Software Industrial property Other intangible assets Intangible assets in progress Advance payments to suppliers Total
Intangible assets
Opening balance 4,380,552 113,876,654 16,848,440 444,739 16,088,740 - 151,639,125
Acquisitions - 334,696 - - 2,990,649 - 3,325,345
Disposals - - - - - -
-
Transfers and write-offs - 11,915,616 - - (11,857,986) - 57,630
Adjustments - - (49,977) - (80,876) - (130,854)
Closing balance 4,380,552 126,126,966 16,798,462 444,739 7,140,527 - 154,891,246
Accumulated amortisation Opening balance 4,376,994 74,396,033 10,408,714 444,739 - - 89,626,480
Amortisation for the period 637 7,989,964 597,072 - - - 8,587,673
Disposals - - - - - - -
Transfers and write-offs - 3,231 - - - - 3,231
Adjustments - - (24,006) - - - (24,006)
Closing balance 4,377,631 82,389,228 10,981,780 444,739 - - 98,193,378
2,921 43,737,738 5,816,682 - 7,140,527 - 56,697,868

The amortisation in the Group for the six-month period ended 30 June 2020, amounting to 8,587,673 Euros (6,112,141 Euros as at 30 June 2019) was recorded under Depreciation / amortisation and impairment of investments, net.

In the year ended 31 December 2019, the caption Changes in the consolidation perimeter in the Group, relates to the balances of the company 321 Crédito – Instituição Financeira de Crédito, S.A. as at the acquisition date.

The caption Industrial property in the Group includes the license of the trademark "Payshop International" of CTT Contacto, S.A., in the amount of 1,200,000 Euros. This license has an indefinite useful life, therefore it is not amortised.

The transfers occurred in the year ended 31 December 2019 and the six-month period ended 30 June 2020, from Intangible assets in progress to Computer software refer to IT projects, which were completed during the referred periods.

The amounts of 474,392 Euros and 481,562 Euros were capitalised in computer software or in intangible assets in progress as at 30 June 2019 and 30 June 2020, respectively, related to Group staff costs incurred in the development of these projects.

As at 30 June 2020 the Group Intangible assets in progress, relate to IT projects which are under development, of which the most relevant are:

The amounts of 474,392 Euros and 481,562 Euros were capitalised in computer software or in intangible
assets in progress as at 30 June 2019 and 30 June 2020, respectively, related to Group staff costs incurred in
As at 30 June 2020 the Group Intangible assets in progress, relate to IT projects which are under development,
Group
OneBiller Solution 740,505
New Payment Platform 651,788
Data Governance - software 538,369
MiddleWare 486,775
EPM & BI & Analytics 451,445
Transaction Monitoring - software 450,140
Zero+ RAID 420,283
CRM - Pilar Service 404,873
Digital channels 298,547
Ecosystem CTT Expresso 271,870
4,714,596

The Group has not identified any relevant uncertainties regarding the conclusion of ongoing projects, nor about their recoverability. According to the analysis of impairment signs with reference to 30 June 2020, no events or circumstances were identified that indicate that the amount for which the Group's intangible assets are recorded may not be recovered.

Most of the projects are expected to be completed in 2020.

The amount of research and development expenses incurred by the Group in 2019, in the amount of 1,063,800 Euros was disclosed in Note 25.

There are no intangible assets with restricted ownership or any carrying value relative to any intangible assets which have been given as a guarantee of liabilities.

In the six-month period ended 30 June 2020, no interest on loans were capitalised, in the Group, as no loans were directly identified attributable to the acquisition or construction of an asset that requires a substantial period of time (greater than one year) to reach its status of use.

Contractual commitments relative to the Group Intangible assets are as follows:

In the six-month period ended 30 June 2020, no interest on loans were capitalised, in the Group, as no loans
were directly identified attributable to the acquisition or construction of an asset that requires a substantial
30.06.2020
CBS - Core Banking System 1,200,000
Account Opening Process 485,000
Data Ignition 365,000
Projeto X
Sharepoint Sunset
302,000
270,000

6. Investment properties

As at 31 December 2019 and 30 June 2020, the Group has the following assets classified as investment properties:

31.12.2019
Land and natural resources Buildings and other constructions Total
Investment properties
Opening balance 3,508,355 16,538,633 20,046,988
Additions - - -
Disposals (195,997) (1,528,862) (1,724,859)
Closing balance 3,312,358 15,009,771 18,322,129
Accumulated depreciation
Opening balance 234,974 10,388,531 10,623,505
Depreciation for the period - 261,092 261,092
Disposals (21,122) (943,491) (964,612)
Closing balance 213,853 9,706,133 9,919,985
Accumulated impairment
Opening balance - 1,243,502 1,243,502
Impairment for the period - (494,358) (494,358)
Closing balance - 749,144 749,144
Net Investment properties 3,098,506 4,554,494 7,653,000
Accumulated impairment
30.06.2020
Land and natural resources Buildings and other
constructions
Total
Investment properties
Opening balance 3,312,358 15,009,771 18,322,129
Additions - - -
Disposals (14,500) (43,500) (58,000)
Closing balance 3,297,858 14,966,271 18,264,129
Accumulated depreciation
Opening balance 213,853 9,706,133 9,919,985
Depreciation for the period - 128,293 128,293
Disposals - (4,423) (4,423)
Closing balance 213,853 9,830,003 10,043,856
Accumulated impairment
Opening balance - 749,144 749,144
Impairment for the period - - -
Closing balance - 749,144 749,144
Net Investment properties 3,084,006 4,387,123 7,471,129

These assets are not allocated to the Group operating activities, being in the market available for lease.

Depreciation for the three-month period ended on 30 June 2020, of 128,293 Euros (139,812 Euros on 30 June 2019) was recorded in the caption Depreciation/amortisation and impairment of investments, net.

The market value of these assets, which are classified as investment property, in accordance with the valuations obtained at the end of the fiscal year 2019 which were conducted by independent entities, amounts to 12,261,900 Euros.

In the year ended 31 December 2019, the amount recorded under the disposals heading relates to the sale of three properties having the corresponding accounting gains, of 353 thousand Euros, been recorded in the caption Gains/Losses on disposal of assets.

Impairment losses for the year ended 31 December 2019 amounting to (494,358) Euros were recorded in the caption Depreciation/amortisation and impairment of investments, net and are explained by the market value reduction observed in some buildings.

7. Companies included in the consolidation

Subsidiary companies

7. Companies included in the consolidation
Subsidiary companies
As at 31 December 2019 and 30 June 2020, the parent company, CTT - Correios de Portugal, S.A. and the
following subsidiaries were included in the consolidation:
Company name Place of business Head office 31.12.2019
Percentage of ownership
30.06.2020
Percentage of ownership
Parent company:
CTT - Correios de Portugal, S.A.
Portugal Av. D. João II N.º 13
1999-001 Lisboa
Direct
-
Indirect
-
Total
-
Direct
-
Indirect
-
Total
-
Subsidiaries:
CTT Expresso - Serviços Postais e
Logística, S.A. ("CTT Expresso")
Portugal Av. D. João II N.º 13
1999-001 Lisboa
100 - 100 100 - 100
Payshop Portugal, S.A.
("Payshop")
Portugal Av. D. João II N.º 13
1999-001 Lisboa
- 100 100 - 100 100
CTT Contacto, S.A.
("CTT Con")
Portugal Av. D. João II N.º 13
1999-001 Lisboa
100 - 100 100 - 100
Correio Expresso de Moçambique, S.A.
("CORRE")
Mozambique Av. 24 de Julho, Edificio 24, n.º 1097,
3.º Piso, Bairro da Polana
Maputo - Mozambique
50
-
50 50 - 50
Banco CTT, S.A.
("BancoCTT")
Portugal Av. D. João II N.º 13
1999-001 Lisboa
100 - 100 100 - 100
Av. Duque d'Ávila, 46, 7º B - 100 100 - 100 100

Joint ventures

Portugal
In relation to the company CORRE, as the Group has the right to variable returns arising from its involvement
and the ability to affect those returns, it is included in the consolidation.
Joint ventures
As at 31 December 2019 and 30 June 2020, the Group held the following interests in joint ventures, registered
through the equity method:
31.12.2019 30.06.2020
Company name Place of business Head office Percentage of ownership Percentage of ownership
NewPost, ACE Portugal Av. Fontes Pereira de Melo, 40
Lisboa
Direct
49
Indirect
-
Total
49
Direct
49
Indirect
-
Total
49
PTP & F, ACE Portugal Estrada Casal do Canas
Amadora
51 - 51 51 - 51

Associated companies

On 2 April, 6 May and 6 August 2019, the company MKTPlace - Comércio Eletrónico, S.A., was subject to capital
increases in the amount of 3,625,523 Euros made by CTT.
Associated companies
As at 31 December 2019 and 30 June 2020, the Group held the following interests in associated companies
accounted for by the equity method:
31.12.2019
30.06.2020
Percentage of ownership
Company name
Place of business
Head office
Direct
Indirect
Total
Direct
Indirect
Multicert - Serviços de Certificação Electrónica, S.A.
Lagoas Parque, Edifício 3, Piso 3
20
-
20
20
-
Portugal
("Multicert")
Oeiras
Mafelosa, SL (a)
Castellon - Spain
-
25
25
-
25
Spain
Urpacksur, SL (a)
Málaga - Spain
-
30
30
-
30
Spain
(a) Company held by CTT Expresso - Serviços Postais e Logística, S.A., branch in Spain (until 2018 was held by Tourline Mensajeria, SLU), which currently has no activity.
Percentage of ownership
Total
20
25
30

Structured entities

Additionally, considering the requirements of IFRS 10, the Group's consolidation perimeter includes the following structured entities:

INTEGRATED REPORT 1ST HALF 2020
Name Constitution Year Place of issue % Economic Interest Consolidation Method
Ulisses Finance No.1 (*) 2017 Portugal 12.2% Full
2019 Portugal 100% Full
Chaves Funding No.8 (*)

The main impacts of the consolidation of these structured entities on the Group's accounts are the following:

Ulisses Finance No.1 (*) 2017
Portugal
12.2% Full
The main impacts of the consolidation of these structured entities on the Group's accounts are the following:
31.12.2019 30.06.2020
Cash and cash equivalents 7,730,012 8,535,418

Changes in the consolidation perimeter

In the year ended 31 December 2019, the consolidation perimeter was changed following the acquisition of 321 Crédito – Instituição Financeira de Crédito, S.A..

During the six-month period ended 30 June 2020, there were no changes in the consolidation perimeter.

8. Debt securities

As at 31 December 2019 and 30 June 2020, the caption Debt securities, in the Group, showed the following composition:

As at 31 December 2019 and 30 June 2020, the caption Debt securities, in the Group, showed the following
31.12.2019 30.06.2020
Non-current
Financial assets at fair value through other
comprehensive income (1)
Government bonds 528,420 6,230,918
Bonds issued by other entities - 8,375,361
528,420 14,606,279
Financial assets at amortised cost
Government bonds 409,886,034 449,037,515
Bonds issued by other entities 14,605,943 3,797,936
Impairment (169,217) (179,355)
424,322,759 452,656,096
424,851,179 467,262,375
Current
Financial assets at fair value through other
comprehensive income (1)
Government bonds 13,727 537,231
Bonds issued by other entities - 4,414
13,727 541,646
Financial assets at amortised cost
Government bonds 31,536,069 28,948,055
Bonds issued by other entities 14,491 26,556,025
Impairment (4,136) (16,929)
31,546,424 55,487,151
31,560,152 56,028,797
456,411,331 523,291,172

The analysis of the Financial assets at fair Value through other comprehensive income and the Financial assets at amortised cost, by remaining maturity, as at 31 December 2019 and 30 June 2020 is detailed as follows:

INTEGRATED REPORT 1ST HALF 2020
31.12.2019
Current Non-current
Due within 3 months Over 3 months and less than 1 year Over 1 year and less than 3 years
Total
Over 3 years Total Total
Financial assets at fair value through other
comprehensive income (1)
Government bonds
National 13,727 - 13,727 528,420 - 528,420 542,147
Foreign - - - - - - -
Bonds issued by other entities
National - - - - - - -
Foreign - - - - - - -
13,727 - 13,727 528,420 - 528,420 542,147
(1) As at 31 December 2019 includes the amount of 225 Euros regarding Accumulated impairment losses.
31.12.2019
Current Non-current
Due within 3 months Over 3 months and less than 1 year Over 1 year and less than 3 years
Total
Over 3 years Total Total
Financial assets at amortised cost
Government bonds
National 4,538,504 4,717,697 9,256,202 41,143,284 236,717,591 277,860,875 287,117,077
Foreign 752,422 21,527,446 22,279,868 34,645,814 97,379,345 132,025,158 154,305,026
Bonds issued by other entities
National 14,491 - 14,491 14,605,943 - 14,605,943 14,620,434
Foreign - - - - - - -
5,305,417 26,245,143 31,550,561 90,395,041 334,096,936 424,491,976 456,042,537
(1) As at 31 December 2019 includes the amount of 225 Euros regarding Accumulated impairment losses.
Due within 3 months Over 3 months and less than 1 year Over 1 year and less than 3 years
Total
Over 3 years Total
Financial assets at amortised cost
Government bonds
National 4,538,504 4,717,697 9,256,202 41,143,284 236,717,591 277,860,875 287,117,077
Foreign 752,422 21,527,446 22,279,868 34,645,814 97,379,345 132,025,158 154,305,026
Bonds issued by other entities
National 14,491 - 14,491 14,605,943 - 14,605,943 14,620,434
Foreign - - - - - - -
5,305,417 26,245,143 31,550,561 90,395,041 334,096,936 424,491,976 456,042,537
Current 30.06.2020 Non-current
Total
30.06.2020
Current Non-current
Total
Due within 3 months Over 3 months and less than 1 year Total Over 1 year and less than 3 years Over 3 years Total
Financial assets at fair value through other
comprehensive income (1)
Government bonds
National 19,711 517,520 537,231 992,118 5,238,800 6,230,918 6,768,149
Foreign - - - - - - -
Bonds issued by other entities
National 4,414 - 4,414 8,375,361 - 8,375,361 8,379,775
Foreign - - - - - - -
24,126 517,520 541,646 9,367,479 5,238,800 14,606,279 15,147,924
30.06.2020
Current Non-current
Due within 3 months Over 3 months and less than 1 year Over 1 year and less than 3 years
Total
Over 3 years Total Total
Financial assets at amortised cost
Government bonds
National 5,058,374 10,496,603 15,554,977 30,348,114 244,223,063 274,571,177 290,126,154
Foreign 7,884,336 5,508,741 13,393,078 29,089,759 145,376,579 174,466,338 187,859,416
Bonds issued by other entities
National 21,009,723 5,546,302 26,556,025 3,797,936 - 3,797,936 30,353,961
Foreign - - - - - - -
33,952,434 21,551,646 55,504,080 63,235,809 389,599,642 452,835,451 508,339,531
The impairment losses, for the year ended 31 December 2019 and the six-month period ended 30 June 2020,
are detailed as follows:
31.12.2019
Opening balance Increases Reversals Utilisations Transfers Closing balance
Non-current assets
Financial assets at fair value through other
comprehensive income
504 19 (40,529) (299) 40,529 225
Closing balance
225
31,512 (43,292) - 169,217
31,531 (83,821) (299) 57,147 169,442
- - (86,757) (40,529) -
4,136
4,136
127,790 19 (40,529) (87,056) - 225
34,190 (43,662) - -
173,353
182,826
Opening balance
504
164,379
164,883
127,286
18,447
145,733
Increases
19
2,678
2,678
Reversals
(40,529)
(370)
(370)
31.12.2019
Utilisations
(299)
-
(86,757)
The impairment losses, for the year ended 31 December 2019 and the six-month period ended 30 June 2020,
Transfers
40,529
16,618
(16,618)
(57,147)
INTEGRATED REPORT 1ST HALF 2020
30.06.2020
Opening balance
Increases
Reversals
Utilisations
Transfers
Closing balance
Non-current assets
Financial assets at fair value through other
225
9,913
(48)
-
(8)
comprehensive income
10,081
Financial assets at amortised cost
169,217
29,069
(8,116)
-
(10,815)
179,355
169,442
38,982
(8,165)
-
(10,822)
189,436
Current assets
Financial assets at fair value through other
-
368
(2)
-
8
comprehensive income
374
Financial assets at amortised cost
4,136
2,744
(766)
-
10,815
16,929
4,136
3,112
(768)
-
10,822
17,303
Financial assets at fair value through other
225
10,280
(50)
-
-
comprehensive income
10,455
Financial assets at amortised cost
173,353
31,813
(8,883)
-
-
196,284
173,578
42,094
(8,932)
-
-
206,739
Financial assets at amortised cost
173,353
31,813
(8,883)
-
-
Regarding the movements in impairment losses of Financial assets at fair value through other comprehensive
income by stages, in the year ended 31 December 2019 and the six-month period ended 30 June 2020, they
31.12.2019
30.06.2020
Stage 1
Stage 1
Opening balance
127,790
225
Change in the accounting standards
-
-
Change in period:
Increases due to origination and acquisition
-
10,281
Changes due to change in credit risk
19
(50)
Decrease due to derecognition repayments and disposals
(127,585)
-
Write-offs
-
-
Changes due to update in the institution's methodology for estimation
-
-
Foreign exchange and other
-
-
Impairment - Financial assets at fair value through other
225
10,455
comprehensive income

The reconciliation of accounting movements related to impairment losses is presented below:

Impairment - Financial assets at fair value through other
The reconciliation of accounting movements related to impairment losses is presented below:
31.12.2019 30.06.2020
Stage 1 Stage 1
Opening balance 127,790 225
Change in the accounting standards - -
Change in period:
ECL income statement change for the period (40,510) 10,231
Stage transfers (net) - -
Disposals - -
Utilisations during the period (87,056) -
Write-offs - -
Write-off recoveries - -
Foreign exchange and other - -
Impairment - Financial assets at fair value through other
225 10,455
comprehensive income

For the impairment losses of Financial assets at amortised cost, the movements by stages, in the year ended 31 December 2019 and the six-month period ended 30 June 2020, they are detailed as follows:

INTEGRATED REPORT 1ST HALF 2020
31.12.2019 30.06.2020
Stage 1 Stage 1
Opening balance 182,825 173,353
Change in the accounting standards - -
Change in period:
Increases due to origination and acquisition 13,008 16,887
Changes due to change in credit risk (4,033) 8,846
Decrease due to derecognition repayments and disposals (18,447) (2,802)
Write-offs - -
Changes due to update in the institution's methodology for estimation -
-
Foreign exchange and other - -
Impairment - Financial assets at amortised cost 173,353 196,284

The reconciliation of accounting movements related to impairment losses is presented below:

Write-offs - -
The reconciliation of accounting movements related to impairment losses is presented below:
31.12.2019 30.06.2020
Stage 1 Stage 1
Opening balance 182,825 173,353
Change in the accounting standards - -
Change in period:
ECL income statement change for the period (9,473) 22,931
Stage transfers (net) - -
Disposals - -
Utilisations during the period - -
- -
Write-offs
Write-off recoveries
Foreign exchange and other
-
-
-
-

According to the current accounting policy, the Group regularly assesses whether there is objective evidence of impairment in its financial asset portfolios at fair value through other comprehensive income and other financial assets at amortized cost, following the criteria defined in the accounting policies.

9. Other banking financial assets and liabilities

As at 31 December 2019 and 30 June 2020, the Group headings Other banking financial assets and Other banking financial liabilities showed the following composition:

INTEGRATED REPORT 1ST HALF 2020
31.12.2019 30.06.2020
Non-current assets
Investments in credit institutions - -
Loans to credit institutions 18,928,416 14,783,340
Impairment (166,249) (4,803)
Other 1,882 4,401
18,764,049 14,782,937
Current assets
Investments in credit institutions 1,650,072 10,000,001
Loans to credit institutions 11,551,960 9,325,960
Impairment (47,303) (17,947)
Other 5,688,014 4,931,891
Impairment (4,182,457) (3,249,525)
14,660,286 20,990,381
33,424,335 35,773,318
Non-current liabilities
Debt securities issued 76,060,295 60,881,194
76,060,295 60,881,194
Current liabilities
Debt securities issued 17,073 10,774
Other 17,970,646 22,301,761
17,987,719 22,312,535
94,048,014 83,193,729

Investments in credit institutions and Loans to credit institutions

Regarding the above-mentioned captions, the scheduling by maturity is as follows:

31.12.2019 30.06.2020
3,367,931 2,907,688
9,834,101 16,418,274
13,689,301
5,239,115
11,848,163
2,935,177

Impairment

Impairment
The impairment losses, for the year ended 31 December 2019 and the six-month period ended 30 June 2020,
are detailed as follows:
31.12.2019
Opening balance Increases Reversals Utilisations Transfers Changes in the consolidation
perimeter
Closing balance
Non-current assets
Investments and loans in credit institutions 217,751 91,523 (244,427) - 101,403 - 166,249
217,751 91,523 (244,427) - 101,403 - 166,249
Current assets
Investments and loans in credit institutions
Other
197,018
10,927
24,916
224,755
(73,229)
(53,534)
-
-
(101,403)
(10,927)
-
4,011,235
47,303
4,182,457
207,945 249,672 (126,763) - (112,330) 4,011,235 4,229,760
425,696 341,194 (371,190) - (10,927) 4,011,235 4,396,009
30.06.2020
Opening balance Increases Reversals Utilisations Transfers Changes in the consolidation Closing balance
perimeter
Non-current assets
Investments and loans in credit institutions 166,249 3,332 (43,616) - (121,161) - 4,803
166,249 3,332 (43,616) - (121,161) - 4,803
Current assets
Opening balance Increases Reversals 30.06.2020
Utilisations
Transfers Changes in the consolidation
perimeter
Closing balance
Non-current assets
Investments and loans in credit institutions 166,249 3,332 (43,616) - (121,161) - 4,803
166,249 3,332 (43,616) - (121,161) - 4,803
Current assets
Investments and loans in credit institutions 47,303 12,449 (162,967) - 121,161 - 17,947
Other 4,182,457 17,132 (950,064) - - - 3,249,525
4,229,760 29,581 (1,113,031)
(1,156,647)
- 121,161 - 3,267,472
4,396,009 32,913 - - -
3,272,275

Regarding the movements in impairment losses on investments and loans to credit institutions by stages, in the year ended 31 December 2019 and the six-month period ended 30 June 2020, they are detailed as follows:

INTEGRATED REPORT 1ST HALF 2020
Regarding the movements in impairment losses on investments and loans to credit institutions by stages, in the
year ended 31 December 2019 and the six-month period ended 30 June 2020, they are detailed as follows:
31.12.2019 30.06.2020
Stage 1 Stage 1
Opening balance 414,769 213,552
Change in the accounting standards - -
Change in period:
Increases due to origination and acquisition 52,737 15,781
Changes due to change in credit risk (64,377) (194,660)
Decrease due to derecognition repayments and disposals (189,576) (11,923)
Write-offs - -
Changes due to update in the institution's methodology for estimation -
-
Foreign exchange and other - -
Impairment 213,552 22,750

The reconciliation of accounting movements related to impairment losses is presented below:

Write-offs - -
The reconciliation of accounting movements related to impairment losses is presented below:
31.12.2019 30.06.2020
Stage 1 Stage 1
Opening balance 414,769 213,552
Change in the accounting standards - -
Change in period:
ECL income statement change for the period (201,217) (190,802)
Stage transfers (net) - -
Disposals - -
Utilisations during the period - -
Write-offs - -
Write-off recoveries - -
- -
Foreign exchange and other

Debt securities issued

This caption showed the following composition:

-
31.12.2019 30.06.2020
76,077,368 60,891,968
-
This caption showed the following composition:
31.12.2019 30.06.2020
As at 31 December 2019 and 30 June 2020 the Debt securities issued are analysed as follows:
31.12.2019
Issue Issue date Maturity date Remuneration Nominal value Book value
Ulisses Finance No.1 – Class A July 2017 July 2033 Euribor 1M + 85 b.p. 61,938,000 61,963,646
Ulisses Finance No.1 – Class B July 2017 July 2033 Euribor 1M + 160 b.p. 7,000,000 7,004,497
Ulisses Finance No.1 – Class C July 2017 July 2033 Euribor 1M + 375 b.p. 7,100,000 7,109,225
76,038,000 76,077,368
30.06.2020
Issue Issue date Maturity date Remuneration Nominal value Book value
Ulisses Finance No.1 – Class A July 2017 July 2033 Euribor 1M + 85 b.p. 46,769,205 46,782,283
Ulisses Finance No.1 – Class B July 2017 July 2033 Euribor 1M + 160 b.p. 7,000,000 7,003,124
Ulisses Finance No.1 – Class C July 2017 July 2033 Euribor 1M + 375 b.p. 7,100,000 7,106,561
60,869,205 60,891,968
31.12.2019
30.06.2020
Issue Issue date Maturity date Remuneration Nominal value Book value
Ulisses Finance No.1 – Class A July 2017 July 2033 Euribor 1M + 85 b.p. 46,769,205 46,782,283
Ulisses Finance No.1 – Class B July 2017 July 2033 Euribor 1M + 160 b.p. 7,000,000 7,003,124
Ulisses Finance No.1 – Class C July 2017 July 2033 Euribor 1M + 375 b.p. 7,100,000 7,106,561

The movement of this item in the year ended 31 December 2019 and the six-month period ended 30 June 2020 is as follows:

INTEGRATED REPORT 1ST HALF 2020
31.12.2019
Opening balance Changes in the
consolidation
perimeter
Issues Repayments Other
movements
Closing balance
Chaves Funding No.7 - 201,660,418 - (201,600,000) (60,418) -
Ulisses Finance No.1 - 101,060,139 - (25,007,517) 24,746 76,077,368
- 302,720,556 - (226,607,517) (35,672) 76,077,368
30.06.2020
Opening balance Changes in the
consolidation
perimeter
Issues Repayments Other
movements
Closing balance
Chaves Funding No.7 - - - - - -
Ulisses Finance No.1 76,077,368 - - (14,780,716) (404,683) 60,891,968
76,077,368 - - (14,780,716) (404,683) 60,891,968
30.06.2020
Opening balance Changes in the
consolidation
perimeter
The scheduling by maturity regarding this caption is as follows: 31.12.2019
Current Non-current
Due within 3 months Over 3 months and less than 1 year Total Over 1 year and Total
Opening balance Changes in the
consolidation
perimeter
Due within 3 months Current
Over 3 months and less than 1 year
Total 31.12.2019
Over 1 year and
less than 3 years
Non-current
Over 3 years
Total Total
Securitisations 17,073 - 17,073 -
76,060,295
76,060,295 76,077,368
17,073 - 17,073 -
76,060,295
76,060,295 76,077,368
30.06.2020
Due within 3 months Current
Over 3 months and less than 1 year
Total Over 1 year and
less than 3 years
Non-current
Over 3 years
Total Total
Due within 3 months Over 3 months and less than 1 year Total Over 1 year and
Current 30.06.2020 Non-current
Due within 3 months Over 3 months and less than 1 year Total Over 1 year and
less than 3 years
Over 3 years Total Total
Securitisations 10,774 - 10,774 -
60,881,194
60,881,194 60,891,968

10. Credit to banking clients

As at 31 December 2019 and 30 June 2020, the Group caption Credit to banking clients was detailed as follows:

As at 31 December 2019 and 30 June 2020, the Group caption Credit to banking clients was detailed as follows:
31.12.2019 30.06.2020
Performing loans 884,922,781 993,805,846
Mortgage Loans 405,168,238 473,122,107
Auto Loans 469,774,742 511,920,272
Leasings 8,977,360 7,716,054
Overdrafts 1,002,441 1,047,413
Other credits - -
Overdue loans 4,875,990 6,302,977
Overdue loans - less than 90 days 740,614 857,863
Overdue loans - more than 90 days 4,135,376 5,445,114
889,798,770 1,000,108,823
Credit risk impairment (3,978,200) (11,759,401)

The maturity analysis of the Credit to bank clients as at 31 December 2019 and 30 June 2020 is detailed as follows:

INTEGRATED REPORT 1ST HALF 2020
31.12.2019
Current Non-current
At sight / Undetermined Due within 3 months Over 3 months and less than 1
year
Total Over 1 year and less than 3 years Over 3 years Total Total
Mortgage loans 563 2,963,207 8,424,196 11,387,966 22,801,200 370,979,635 393,780,835 405,168,801
Auto Loans 3,120,988 21,508,729 53,448,350 78,078,067 138,181,295 256,636,368 394,817,663 472,895,730
Leasings 445,221 671,623 1,843,173 2,960,017 3,962,260 2,500,304 6,462,564 9,422,580
Overdrafts 1,682,194 - - 1,682,194 - - - 1,682,194
Other credits 629,465 - - 629,465 - - - 629,465
5,878,431 25,143,559 63,715,719 94,737,709 164,944,755 630,116,307 795,061,062 889,798,770
Current 30.06.2020 Non-current
Total
At sight / Undetermined Due within 3 months Over 3 months and less than 1
year
Total Over 1 year and less than 3 years Over 3 years Total
Mortgage loans
Auto Loans
271
4,592,694
3,282,743
21,255,047
9,865,956
58,148,228
13,148,970
83,995,968
26,687,403
149,259,200
433,286,005
283,257,797
459,973,408
432,516,997
473,122,378
516,512,965
Leasings 188,057 412,702 1,846,413 2,447,172 3,404,025 2,052,916 5,456,941 7,904,112
Overdrafts 1,945,292 - - 1,945,292 - - - 1,945,292
Other credits 624,076 - - 624,076 - - - 624,076
At sight / Undetermined Due within 3 months Over 3 months and less than 1
year
Total Over 1 year and less than 3 years Over 3 years Total
Mortgage loans 271 3,282,743 9,865,956 13,148,970 26,687,403 433,286,005 459,973,408 473,122,378
4,592,694 21,255,047 58,148,228 83,995,968 149,259,200 283,257,797 432,516,997 516,512,965
2,447,172 3,404,025 2,052,916 5,456,941 7,904,112
Auto Loans
Leasings
Overdrafts
188,057
1,945,292
412,702
-
1,846,413
-
1,945,292 - - - 1,945,292
Other credits 624,076 - - 624,076 - - - 624,076
7,350,390 24,950,492 69,860,596 102,161,478 179,350,628 718,596,717 897,947,345 1,000,108,823
The breakdown of this heading by type of rate is as follows: 31.12.2019 30.06.2020
Fixed rate 427,176,016 472,482,731
Floating rate 462,622,754 527,626,092
Credit risk impairment 889,798,770
(3,978,200)
1,000,108,823
(11,759,401)
31.12.2019 30.06.2020
427,176,016 472,482,731
Fixed rate
Floating rate 462,622,754 527,626,092
Credit risk impairment 889,798,770 (3,978,200) 1,000,108,823
(11,759,401)
31.12.2019 30.06.2020
follows: As at 31 December 2019 and 30 June 2020, the analysis of this caption by type of collateral, is presented as
31.12.2019
Performing
Loans
Overdue Loans Gross amount Impairment Net amount
Asset-backed Loans 414,131,534 733,350 414,864,883 (410,314) 414,454,569
Other guaranteed Loans 463,692,443 1,651,366 465,343,809 (1,938,840) 463,404,969
Unsecured Loans 7,098,804 2,491,274 9,590,078 (1,629,045) 7,961,033
884,922,781 4,875,990 889,798,770 (3,978,200) 885,820,570
30.06.2020
Performing
Loans
Overdue Loans Gross amount Impairment Net amount
Asset-backed Loans 480,875,135 776,688 481,651,823 (1,125,989) 480,525,834
Other guaranteed Loans 483,459,149 2,351,723 485,810,872 (7,050,074) 478,760,798
31.12.2019
Performing
30.06.2020
Performing
Overdue Loans
Gross amount
Loans
Impairment Net amount
Asset-backed Loans
480,875,135
776,688
481,651,823
(1,125,989) 480,525,834
Other guaranteed Loans
483,459,149
2,351,723
485,810,872
(7,050,074) 478,760,798
Unsecured Loans
29,471,562
3,174,566
32,646,128
(3,583,338) 29,062,790
993,805,846
6,302,977
1,000,108,823
(11,759,401) 988,349,422
The credit type analysis of the caption, as at 31 December 2019 and 30 June 2020 is detailed as follows:
31.12.2019
Performing
Loans
Overdue Loans Gross amount Impairment Net amount
Mortgage Loans 405,168,238 563 405,168,801 (94,675) 405,074,126
Auto Loans 469,774,742 3,120,988 472,895,730 (3,339,385) 469,556,345
Leasings 8,977,360 445,221 9,422,580 (99,647) 9,322,933
Overdrafts 1,002,441 679,753 1,682,194 (434,392) 1,247,802
Other credits - 629,465 629,465 (10,101) 619,364
884,922,781 4,875,990 889,798,770 (3,978,200) 885,820,571
30.06.2020
Performing
Loans
Overdue Loans Gross amount Impairment Net amount
Mortgage Loans 473,122,107 271 473,122,378 (432,843) 472,689,534
Auto Loans 511,920,272 4,592,694 516,512,966 (10,583,658) 505,929,309
Leasings 7,716,054 188,057 7,904,111 (28,709) 7,875,403
Overdrafts 1,047,413 897,879 1,945,292 (695,671) 1,249,621
Performing Overdue Loans 30.06.2020
Gross amount
Impairment Net amount
Loans
Mortgage Loans 473,122,107 271 473,122,378 (432,843) 472,689,534
Auto Loans 511,920,272 4,592,694 516,512,966 (10,583,658) 505,929,309
Leasings 7,716,054 188,057 7,904,111 (28,709) 7,875,403
Overdrafts 1,047,413 897,879 1,945,292 (695,671) 1,249,621
Other credits - 624,076 624,076 (18,521) 605,555
993,805,846 6,302,977 1,000,108,823 (11,759,401) 988,349,422
INTEGRATED REPORT 1ST HALF 2020
The analysis of credit to bank clients as at 31 December 2019 and 30 June 2020, by sector of activity, is as
follows:
31.12.2019
Performing
Loans
Overdue Loans Gross amount Impairment Net amount
Companies
Agriculture, forestry and fishing 1,111,340 8,581 1,119,921 (19,854) 1,100,067
Mining and quarrying 22,559 -
22,559
(130) 22,430
Manufacturing 3,414,359 82,939 3,497,297 (53,265) 3,444,032
Water supply 192,904 5,712 198,615 (5,806) 192,809
Construction 8,289,160 198,054 8,487,214 (46,230) 8,440,985
Wholesale and retail trade 5,370,786 654,597 6,025,382 (41,074) 5,984,309
Transport and storage 1,459,131 27,086 1,486,217 (35,098) 1,451,119
Accommodation and food service activities 1,969,233 15,598 1,984,831 (40,979) 1,943,852
Information and communication 347,009 1,459 348,467 (2,804) 345,663
Financial and insurance activities 167,845 702 168,547 (2,503) 166,044
Real estate activities 1,788,935 10,730 1,799,665 (12,427) 1,787,238
Professional, scientific and technical activities 1,107,319 7,105 1,114,424 (12,141) 1,102,283
Administrative and support service activities 1,611,610 289,475 1,901,084 (19,749) 1,881,336
Education 648,410 997 649,407 (4,634) 644,773
Human health services and social work activities 876,026 851 876,878 (14,683) 862,195
Arts, entertainment and recreation 478,756 2,074 480,830 (9,266) 471,564
Other services 14,038,952 34,985 14,073,937 (106,888) 13,967,049
Individuals
Mortgage Loans 405,168,238 563 405,168,801 (94,675) 405,074,126
Consumer Loans 436,860,210 3,534,481 440,394,691 (3,455,994) 436,938,697
884,922,781 4,875,989 889,798,770 (3,978,200) 885,820,570
30.06.2020
Performing
Loans
Overdue Loans Gross amount Impairment Net amount
Companies
Agriculture, forestry and fishing 1,159,807 11,769 1,171,576 (41,024) 1,130,552
Education 648,410 997 649,407 (4,634) 644,773
Human health services and social work activities 876,026 851 876,878 (14,683) 862,195
Arts, entertainment and recreation 478,756 2,074 480,830 (9,266) 471,564
Other services 14,038,952 34,985 14,073,937 (106,888) 13,967,049
Individuals
30.06.2020
Performing Overdue Loans Gross amount Impairment Net amount
Loans
Companies
Agriculture, forestry and fishing 1,159,807 11,769 1,171,576 (41,024) 1,130,552
Mining and quarrying 61,601 0 61,601 (623) 60,979
Manufacturing 3,026,466 90,668 3,117,133 (96,653) 3,020,481
Water supply 168,350 5,712 174,062 (5,847) 168,215
Construction 6,946,541 333,781 7,280,322 (179,690) 7,100,632
Wholesale and retail trade 4,717,500 419,204 5,136,705 (8,880) 5,127,824
Transport and storage 1,340,243 19,947 1,360,191 (78,754) 1,281,437
Accommodation and food service activities 1,697,775 19,975 1,717,750 (71,787) 1,645,963
Information and communication 307,593 1,459 309,052 (3,116) 305,937
Financial and insurance activities 129,807 1,463 131,270 (2,842) 128,428
Real estate activities 1,489,411 11,450 1,500,861 (18,795) 1,482,066
Professional, scientific and technical activities 968,598 7,326 975,924 (26,439) 949,485
Administrative and support service activities 1,439,418 289,684 1,729,101 (34,228) 1,694,873
Education 605,208 763 605,971 (11,206) 594,765
Human health services and social work activities 822,654 3,709 826,362 (31,325) 795,037
Arts, entertainment and recreation 446,192 6,139 452,331 (30,458) 421,873
Other services 19,135,819 113,536 19,249,355 (420,952) 18,828,403
Individuals
Mortgage Loans 473,122,107 271 473,122,378 (432,843) 472,689,534
Consumer Loans 476,220,757 4,966,121 481,186,877 (10,263,940) 470,922,937
993,805,846 6,302,977 1,000,108,823 (11,759,401) 988,349,422

The total credit portfolio, split by stage according to IFRS 9, is analysed as follows:

31.12.2019 30.06.2020
Stage 1 834,895,752 925,548,571
Gross amount 836,958,434 930,418,542
Impairment (2,062,682) (4,869,971)
Stage 2 39,336,322 47,844,601
Gross amount 40,207,967 50,234,134
Impairment (871,645) (2,389,533)
Stage 3 11,588,496 14,956,250
Gross amount 12,632,369 19,456,147
Impairment (1,043,873) (4,499,897)
885,820,571 988,349,422

The caption credit to bank clients includes the effect of traditional securitisation operations, through Special Purpose Entities (SPE) and subject to consolidation in accordance with IFRS 10.

The caption credit to bank clients includes the following amounts related to finance leases contracts:

The caption credit to bank clients includes the effect of traditional securitisation operations, through Special
Purpose Entities (SPE) and subject to consolidation in accordance with IFRS 10.
The caption credit to bank clients includes the following amounts related to finance leases contracts:
31.12.2019 30.06.2020
Amount of future minimum payments 9,632,194 8,330,454
Interest not yet due (654,835) (614,400)

The amount of future minimum payments of lease contracts, by maturity terms, is analysed as follows:

31.12.2019 30.06.2020
Interest not yet due (654,835) (614,400)
The amount of future minimum payments of lease contracts, by maturity terms, is analysed as follows:
31.12.2019 30.06.2020
Due within 1 year 2,532,976 2,281,079
Due between 1 to 5 years 5,835,429 4,977,675
Over 5 years 1,263,789 1,071,700
Amount of future minimum payments 9,632,194 8,330,454

The analysis of financial leases contracts, by type of client, is presented as follows:

31.12.2019 30.06.2020
Due between 1 to 5 years 5,835,429 4,977,675
Over 5 years 1,263,789 1,071,700
The analysis of financial leases contracts, by type of client, is presented as follows: 31.12.2019 30.06.2020
Individuals 1,097,230 1,015,855
95,072 92,179
Home
Consumer
Others
-
1,002,158
-
923,676
Companies
Equipment
7,880,129
634,577
6,700,199
570,875
Real Estate 7,245,552 6,129,325
Impairment losses
During the year ended 31 December 2019 and the six-month period ended 30 June 2020, the movement in the
Group under the Accumulated impairment losses caption (Note 13) was as follows:
31.12.2019
Opening balance Increases Reversals Utilisations Transfers PPA adjustments Changes in the consolidation Closing balance
Non-current assets perimeter
Credit to banking clients 225,968 2,298,517 (1,777,703) (469,677) 611,781 (5,446,614) 7,149,174 2,591,450
225,968 2,298,517 (1,777,703) (469,677) 611,781 (5,446,614) 7,149,174 2,591,450
Current assets
Credit to banking clients 231,556 5,409,498 (2,876,295) (705,364) (611,781) (12,694,345) 12,633,482 1,386,750
231,556
457,525
5,409,498
7,708,015
(2,876,295)
(4,653,998)
(705,364)
(1,175,041)
(611,781)
-
(12,694,345)
(18,140,959)
12,633,482
19,782,656
1,386,750
3,978,200
INTEGRATED REPORT 1ST HALF 2020
30.06.2020
Opening balance Increases Reversals Utilisations Transfers Other adjustments Changes in the consolidation
perimeter
Closing balance
Non-current assets
Credit to banking clients 2,591,450 5,509,123 (298,704) (12,540) 174,457 212,124 - 8,175,909
2,591,450 5,509,123 (298,704) (12,540) 174,457 212,124 - 8,175,909
Current assets
Credit to banking clients
1,386,750 2,414,642 (130,922) (5,496) (174,457) 92,974 - 3,583,492
1,386,750 2,414,642 (130,922) (5,496) (174,457) 92,974 - 3,583,492
3,978,200 7,923,765 (429,626) (18,036) - 305,098 - 11,759,401
The impairment losses of Credit to banking clients (increases net of reversals) in the Group for the six-month
period ended 30 June 2020, amounting to 7,494,139 Euros (711,871 Euros at 30 June 2019) was recorded
under the caption Impairment of accounts receivable, net.
Regarding the movements in impairment losses by stages, in the year ended 31 December 2019 and the six
month period ended 30 June 2020, they are detailed as follows:
Stage 1 31.12.2019
Stage 2
Stage 3 Total
Opening balance 184,341 67,195 205,989 457,525
Change in period:
Increases due to origination and acquisition 2,553,925 305,614 230,886 3,090,425
Changes due to change in credit risk (842,651) 1,469,995 (49,602) 577,742
Changes due to modifications without derecognition - - - -
Decrease due to derecognition repayments and disposals (139,146) (64,702) (410,302) (614,150)
Write-offs - - (1,175,041) (1,175,041)
Changes due to update in the institution's methodology for estimation - - - -
Transfers to:
Stage 1 403,848 (373,530) (30,318) -
Stage 2 (82,928) 121,868 (38,940) -
Stage 3 (14,707) (717,728) 732,435 -
Foreign exchange and other - 62,932 1,578,765 1,641,697
Impairment 2,062,682 871,644 1,043,873 3,978,200
Of which: POCI - - (1,293,376) (1,293,376)
30.06.2020
Stage 1 Stage 2 Stage 3 Total
Opening balance 2,062,682 871,644 1,043,873 3,978,200
Change in period:
Increases due to origination and acquisition 1,039,816 285,814 36,714 1,362,344
Transfers to:
Stage 1 403,848 (373,530) (30,318) -
Stage 2 (82,928) 121,868 (38,940) -
Stage 3 (14,707) (717,728) 732,435 -
Foreign exchange and other - 62,932 1,578,765 1,641,697
30.06.2020
Opening balance 2,062,682 871,644 1,043,873 3,978,200
Change in period:
Increases due to origination and acquisition 1,039,816 285,814 36,714 1,362,344
Changes due to change in credit risk 1,600,812 1,791,914 3,086,983 6,479,709
Changes due to modifications without derecognition - - - -
Decrease due to derecognition repayments and disposals (104,629) (19,950) (223,334) (347,914)
Write-offs - - (18,036) (18,036)
Changes due to update in the institution's methodology for estimation - - - -
Transfers to:
Stage 1 437,564 (337,940) (99,624) -
Stage 2 (144,741) 178,071 (33,330) -
Stage 3 (23,906) (534,616) 558,523 -
Foreign exchange and other 2,373 154,595 148,129 305,098
Impairment 4,869,971 2,389,533 4,499,897 11,759,401
Of which: POCI - - (822,338) (822,338)
The reconciliation of accounting movements related to impairment losses is presented below:
Stage 1 31.12.2019
Stage 2
Stage 3 Total
Opening balance 184,341 67,195 205,989 457,525
Change in period:
ECL income statement change for the period 1,572,128 1,710,907 (229,018) 3,054,017
Transfers to:
Stage 1 437,564 (337,940) (99,624) -
Stage 2 (144,741) 178,071 (33,330) -
Stage 3 (23,906) (534,616) 558,523 -
Foreign exchange and other 2,373 154,595 148,129 305,098
The reconciliation of accounting movements related to impairment losses is presented below:
31.12.2019
Stage 1 Stage 2 Stage 3 Total
Opening balance 184,341 67,195 205,989 457,525
Change in period:
ECL income statement change for the period 1,572,128 1,710,907 (229,018) 3,054,017
Stage transfers (net) 306,213 (969,390) 663,177 -
Disposals - - - -
Utilisations during the period - - - -
Write-offs - - (1,175,041) (1,175,041)
Write-off recoveries - - - -
Foreign exchange and other - 62,932 1,578,765 1,641,697
INTEGRATED REPORT 1ST HALF 2020
30.06.2020
Stage 1 Stage 2 Stage 3 Total
Opening balance 2,062,682 871,644 1,043,873 3,978,200
Change in period:
ECL income statement change for the period 2,535,998 2,057,778 2,900,363 7,494,139
Stage transfers (net) 268,916 (694,485) 425,568 -
Disposals - - - -
Utilisations during the period - - - -
Write-offs - - (18,036) (18,036)
- - - -
2,373 154,595 148,129 305,098
Write-off recoveries
Foreign exchange and other

11. Deferrals

As at 31 December 2019 and 30 June 2020, the Deferrals included in current assets and current and noncurrent liabilities of the Group showed the following composition:

As at 31 December 2019 and 30 June 2020, the Deferrals included in current assets and current and non
31.12.2019 30.06.2020
Assets deferrals
Current
Rents payable 1,391,768 1,537,277
Meal allowances 1,486,218 1,461,654
Other 4,427,275 7,445,392
7,305,261 10,444,323
Liabilities deferrals
Non-current
Investment subsidy 294,490 288,890
294,490 288,890
Current
Investment subsidy 11,201 11,201
Contratual liabilities 1,533,212 1,608,135
Other 1,910,064 1,467,787
3,454,477 3,087,122
3,748,967 3,376,012

The variation in the caption Other assets deferrals essentially results from the renewal of software license contracts and insurance contracts.

The caption "Contractual liabilities" results from the application of IFRS 15 - Revenue from Contracts with Customers and stands for the amount already invoiced but not yet recognised as revenue because the performance obligations have not yet been met as recommended by the standard.

The "Contractual liabilities" recognised by the Group essentially refer to values related to stamps and prepaid postage of priority mail in the amount of 871,156 euros (1,028,940 euros on 31 December 2019 and to objects invoiced and not delivered on 30 June 2020 in the express segment, in the amount of 736,978 euros (504,272 euros as of 31 December 2019), whose revenue is recognised upon delivery in the following month.

The revenue recognised by the Group in the period, included in the balance of Contractual liabilities at the beginning of the period amounted to 754,504 Euros.

No "Assets resulting from contracts" associated with the application of IFRS 15 - Revenue from contracts with customers were recognised.

12. Cash and cash equivalents

As at 31 December 2019 and 30 June 2020, cash and cash equivalents correspond to the value of cash, sight deposits, term deposits and cash investments on the monetary market, net of bank overdrafts and equivalent short-term bank financing, and is detailed as follows:

As at 31 December 2019 and 30 June 2020, cash and cash equivalents correspond to the value of cash, sight
deposits, term deposits and cash investments on the monetary market, net of bank overdrafts and equivalent
short-term bank financing, and is detailed as follows:
31.12.2019 30.06.2020
Cash
Slight deposits
59,266,424 61,971,706
182,192,757 85,583,790
Demand deposits at Bank of Portugal 29,497,627 119,449,269
Deposits in other credit institutions 107,376,274 26,863,599
Term deposits 64,662,643 102,721,141
Cash and cash equivalents (Balance sheet) 442,995,724 396,589,505
Sight deposits at Bank of Portugal (25,924,034) (14,192,600)
Outstanding checks / Checks clearing
Impairment of slight and term deposits
(2,226,045)
19,924
(3,747,910)
26,931

In accordance with the provisions of Regulation (EU) No. 1358/2011 of European Central Bank of 14 December 2011, the minimum cash requirements kept as demand deposits at Bank of Portugal amounts to 1% of deposits and other liabilities.

Therefore, the item Demand deposits at Bank of Portugal includes, as at 30 June 2020, a total amount of demand deposits of 119,449,269 Euros, of which 14,192,600 Euros were allocated to the fulfilment of the above mentioned mandatory minimum cash requirements at Banco de Portugal.

Impairment

above mentioned mandatory minimum cash requirements at Banco de Portugal.
Impairment
In the scope of IFRS 9 – Financial instruments the Group has begun to recognised impairment on sight and term
deposits as well as on investments in credit institutions. Therefore, in the year ended 31 December 2019 and
the six-month period ended 30 June 2020, the movement recorded under the caption "Impairment of sight and
term deposits" (Note 13) related to the Group is detail as follows:
31.12.2019
Opening balance Increases Reversals Utilisations Closing balance
Sight and term deposits 21,295
21,295
5,351
5,351
(6,723)
(6,723)
-
-
19,924
19,924
31.03.2020
Opening balance Increases Reversals Utilisations Closing balance
Sight and term deposits 19,924
19,924
12,378 (5,371) - 26,930
12,378 (5,371) - 26,930

The impairment losses (increases net of reversals) of sight and term deposits in the Group for the six-month period ended 30 June 2020, amounting to 7,007 Euros (7,635 Euros at 30 June 2019) was recorded under the heading Impairment of accounts receivable, net.

13. Accumulated impairment losses

During the year ended 31 December 2019 and the six-month period ended 30 June 2020, the following movements occurred in the Group's impairment losses:

INTEGRATED REPORT 1ST HALF 2020
31.12.2019
Opening balance Increases Reversals Utilisations Transfers Changes in the consolidation PPA adjustments Closing balance
perimeter
Non-current assets
Tangible fixed assets 24,256 - (83) - - - - 24,173
Investment properties 1,243,502 - (494,358) - - - - 749,144
1,267,758 - (494,442) - - - - 773,316
Debt securities 164,883 31,531 (83,821) (299) 57,147 - - 169,441
Other non-current assets 1,982,890 - - - 116,906 - - 2,099,796
Credit to banking clients 225,968 2,298,517 (1,777,703) (469,674) 611,781 7,149,174 (5,446,614) 2,591,449
Other banking financial assets 217,751 91,523 (244,428) - 101,403 - - 166,249
2,591,492 2,421,571 (2,105,952) (469,973) 887,237 7,149,174 (5,446,614) 5,026,935
3,859,250 2,421,571 (2,600,394) (469,973) 887,237 7,149,174 (5,446,614) 5,800,251
Current assets Accounts receivable 33,436,621 7,204,092 (766,236) (1,892,645) - - - 37,981,832
Credit to banking clients 231,556 5,409,498 (2,876,295) (705,365) (611,781) 12,633,482 (12,694,345) 1,386,750
Debt securities 145,733 2,678 (370) (86,758) (57,147) - - 4,136
Other current assets 7,516,988 1,585,794 (100,275) (554,795) (105,979) - - 8,341,734
Other banking financial assets 207,945 249,671 (126,763) - (112,330) 4,011,236 - 4,229,759
Slight and term deposits 21,295 5,352 (6,723) - - - - 19,923
41,560,139 14,457,085 (3,876,662) (3,239,562) (887,237) 16,644,718 (12,694,345) 51,964,134
Non-current assets held for sale - 9 (3,059) - - 187,659 - 184,609
- 9 (3,059) - - 187,659 - 184,609
1,824,111 313,018 (1,129) (19,695) - - - 2,116,305
633,526 91,662 - - - - - 725,188
Merchandise
Raw, subsidiary and consumable
404,680 (1,129) (19,695) - - - 2,841,493
2,457,637
44,017,776 14,861,773 (3,880,850) (3,259,257) (887,237) 16,832,377 (12,694,345) 54,990,236
30.06.2020
Opening balance Increases Reversals Utilisations Transfers Changes in the
consolidation
perimeter
Other
movements
Closing balance
Non-current assets
Tangible fixed assets 24,173 - - - - - - 24,173
Investment properties 749,144 - - - - - - 749,144
773,316 - - - - - - 773,317
Debt securities 169,441 38,981 (8,165) - (10,821) - - 189,436
Other non-current assets 2,099,796 - - - 364,519 - - 2,464,315
Credit to banking clients 2,591,449 5,509,123 (298,704) (12,540) 174,457 - 212,124 8,175,909
Other banking financial assets 166,249 3,332 (43,616) - (121,161) - - 4,804
5,026,935 5,551,436 (350,485) (12,540) 406,994 - 212,124 10,834,465
5,800,251 5,551,436 (350,485) (12,540) 406,994 - 212,124 11,607,782
Current assets
Accounts receivable 37,981,832 3,122,749 (785,482) (452,029) - - - 39,867,071
Credit to banking clients 1,386,750 2,414,642 (130,922) (5,496) (174,457) - 92,974 3,583,491
Debt securities 4,136 3,112 (768) - 10,822 - - 17,302
Other current assets 8,341,734 1,427,021 (10,001) (49,823) 190,435 - - 9,899,366
Other banking financial assets 4,229,759 29,581 (1,113,031) - 121,161 - - 3,267,470
Slight and term deposits 19,923 12,378 (5,371) - - - - 26,930
51,964,134 7,009,483 (2,045,575) (507,348) 147,961 - 92,974 56,661,630
Non-current assets held for sale 184,609 73,804 - - - - - 258,413
184,609 73,804 - - - - - 258,413
Merchandise 2,116,305 373,003 - (104,705) - - - 2,384,603
Raw, subsidiary and consumable 725,188 - (13,510) (2,255) - - - 709,423
2,841,493 373,003 (13,510) (106,960) - - - 3,094,026
54,990,236 7,456,290 (2,059,085) (614,308) 147,961 - 92,974 60,014,069
60,790,487 13,007,726 (2,409,570) (626,848) 554,955 - 305,098 71,621,851

As at 30 June 2020, the Group review the expected credit losses ("ECL") to be applied to amounts receivable and bank deposits, with reformulation of the risk parameters in order to reflect in the forward-looking component the economic deterioration resulting from the situation of COVID-19, considering for this purpose the combination of the projected changes in unemployment rate and GDP. This revision of the parameters had an impact of around €3.2m in the consolidated accounts of the Group.

14. Equity

As at 30 June 2020, the Company share capital was composed of 150,000,000 shares with the nominal value of 0.50 Euros each. The share capital is fully underwritten and paid-up.

As at 31 December 2019 and 30 June 2020 the Company's shareholders with greater than or equal to 2% shareholdings, according to the information reported, are as follows:

INTEGRATED REPORT 1ST HALF 2020
31.12.2019
Shareholder No. of shares % Nominal value
Manuel Champalimaud, SGPS, S.A. (1) 19,271,134 12.847% 9,635,567
Manuel Carlos de Melo Champalimaud 353,185 0.235% 176,593
Manuel Carlos de Melo Champalimaud (1) Total 19,624,319 13.083% 9,812,160
GreenWood Builders Fund I, LP (2) 8,759,082 5.839% 4,379,541
GreenWood Investors LLC(2) Total 8,759,082 5.839% 4,379,541
Global Portfolio Investments, S.L. (3) 8,492,745 5.662% 4,246,373
Indumenta Pueri, S.L. (3) Total 8,492,745 5.662% 4,246,373
Norges Bank Total 5,834,490 3.890% 2,917,245
BlackRock, Inc.(4) Total 4,496,864 2.998% 2,248,432
BBVA Asset Management, SA SGIIC (5) Total 3,495,499 2.330% 1,747,750
Wellington Management Group LLP(6) Total 3,321,219 2.214% 1,660,610
BPI Gestão de Activos (7) Total 3,044,307 2.030% 1,522,154
CTT, S.A. (own shares) (8) Total 1 0.000% 1
Other shareholders Total 92,931,474 61.954% 46,465,737
Total 150,000,000 100.000% 75,000,000

(1) Includes 19,146,815 shares directly held by Manuel Champalimaud, SGPS, S.A. and 124,319 shares held by the members of its Board of Directors, of which Duarte Palma Leal Champalimaud, non-executive member of the Board of Directors of CTT, is Vice-Chairman. Qualified shareholding directly and indirectly attributable to Manuel Carlos de Melo Champalimaud.

(2) GreenWood Investors, LLC, of which Steven Wood, Non-Executive member of the Board of Directors of CTT, is a Managing Member exercises the voting rights not in its own name but on behalf of the fund GreenWood Builders Fund I, LP as its management company. The full chain of controlled undertakings through which the voting rights are held includes GreenWood Investors, LLC and GreenWood Performance Investors, LLC.

(3) Global Portfolio Investments, S.L. is controlled by Indumenta Pueri, S.L..

  • (4) The full chain of undertakings controlled by BlackRock, Inc. and through which the voting rights and/or the financial instruments are effectively held is shown as attachment to the qualifying holding press release of 14 November 2019 and available on CTT website (www.ctt.pt).
  • (5) BBVA Asset Management, SA, SGIIC exercises the voting rights not in its own name but on behalf of the funds BBVA BOLSA FI, BBVA BOLSA EURO FI, BBVA BOLSA EUROPA FI and BBVA BOLSA PLUS FI as their management company. Cidessa Uno, SL is the direct controlling entity of BBVA Asset Management, SA, SGIIC.
  • (6) The full chain of controlled undertakings through which the voting rights are held is shown as attachment to the qualifying holding press release of 2 December 2019 and available on CTT website (www.ctt.pt).
  • (7) is holding corresponds to the number of shares held by Portuguese securities investment funds managed by BPI Gestão de Activos, as well as held by portfolios regarding which BPI Gestão de Activos Fundos carries out the discretionary management.
  • (8) On 31 January 2017 and in execution of the Remuneration Committee's approved remuneration policy for the 2014-2016 term of office and the Company's Executive Director Share Award Plan approved by the General Meeting held on 5 May 2015, a total of 600,530 own shares representing 0.400% of the share capital was awarded to the Company's Executive Directors, as long-term variable remuneration. At the present date, CTT holds thus 1 own share corresponding to 0.000% of the share capital and with the nominal value of €0.50; the rights inherent to this share remain suspended pursuant to article 324 of the Portuguese Companies Code.
INTEGRATED REPORT 1ST HALF 2020
30.06.2020
Shareholder No. of shares % Nominal value
Manuel Champalimaud, SGPS, S.A. (1) 19,330,084 12.887% 9,665,042
Manuel Carlos de Melo Champalimaud 353,185 0.235% 176,593
Manuel Carlos de Melo Champalimaud (1) Total 19,683,269 13.122% 9,841,635
Global Portfolio Investments, S.L. (2) 15,057,937 10.039% 7,528,969
Indumenta Pueri, S.L. (2) Total 15,057,937 10.039% 7,528,969
GreenWood Builders Fund I, LP (3) 9,210,000 6.140% 4,605,000
GreenWood Investors LLC(3) Total 9,210,000 6.140% 4,605,000
Norges Bank Total 8,741,023 5.827% 4,370,512
BBVA Asset Management, SA SGIIC (4) Total 3,495,499 2.330% 1,747,750
BPI Gestão de Activos (5) Total 3,044,307 2.030% 1,522,154
CTT, S.A. (own shares) (6) Total 1 0.000% 1
Other shareholders Total 90,767,964 60.512% 45,383,982
Total 150,000,000 100.000% 75,000,000

(1) Includes 19,246,815 shares directly held by Manuel Champalimaud, SGPS, S.A. and 83,269 shares held by the members of its Board of Directors, of which Duarte Palma Leal Champalimaud, non-executive member of the Board of Directors of CTT, is Vice-Chairman. Qualified shareholding directly and indirectly attributable to Manuel Carlos de Melo Champalimaud.

(2) Global Portfolio Investments, S.L. is controlled by Indumenta Pueri, S.L.

  • (3) GreenWood Investors, LLC, of which Steven Wood, Non-Executive member of the Board of Directors of CTT, is a Managing Member exercises the voting rights not in its own name but on behalf of the fund GreenWood Builders Fund I, LP as its management company. The full chain of controlled undertakings through which the voting rights are held includes GreenWood Investors, LLC and GreenWood Performance Investors, LLC..
  • (4) BBVA ASSET MANAGEMENT, SA, SGIIC exercises the voting rights not in its own name but on behalf of the funds BBVA BOLSA FI, BBVA BOLSA EURO FI, BBVA BOLSA EUROPA FI and BBVA BOLSA PLUS FI as their management company. Cidessa Uno, SL is the direct controlling entity of BBVA ASSET MANAGEMENT, SA, SGIIC.BBVA Asset Management, SA, SGIIC exercises the voting rights not in its own name but on behalf of the funds BBVA BOLSA FI, BBVA BOLSA EURO FI, BBVA BOLSA EUROPA FI and BBVA BOLSA PLUS FI as their management company. Cidessa Uno, SL is the direct controlling entity of BBVA Asset Management, SA, SGIIC.
  • (5) This holding corresponds to the number of shares held by Portuguese securities investment funds managed by BPI Gestão de Activos, as well as held by portfolios regarding which BPI Gestão de Activos Fundos carries out the discretionary management.
  • (6) On 31 January 2017 and in execution of the Remuneration Committee's approved remuneration policy for the 2014-2016 term of office and the Company's Executive Director Share Award Plan approved by the General Meeting held on 5 May 2015, a total of 600,530 own shares representing 0.400% of the share capital was awarded to the Company's Executive Directors, as long-term variable remuneration. At the present date, CTT holds thus 1 own share corresponding to 0.000% of the share capital and with the nominal value of €0.50; the rights inherent to this share remain suspended pursuant to article 324 of the Portuguese Companies Code.

15. Own shares, Reserves, Other changes in equity and Retained earnings

Own shares

The commercial legislation regarding own shares requires that a non-distributable reserve must be created for the same amount of the acquisition price of such shares. This reserve is not available for distribution while the shares stay in the Company's possession. In addition, the applicable accounting standards determine that the gains or losses obtained with the sale of such shares are recognised in reserves.

As at 30 June 2020, CTT held 1 own share, with a nominal value of 0.50€, being all the inherent rights suspended pursuant to article 324 of the Portuguese Companies Code.

Own shares held by CTT are within the limits established by the Articles of Association of the Company and by the Portuguese Companies Code. These shares are recorded at acquisition cost.

Reserves

INTEGRATED REPORT 1ST HALF 2020
Reserves
As at 31 December 2019 and 30 June 2020, the Group's and Company's heading Reserves showed the
following composition:
31.12.2019
Legal reserves Own shares reserves Fair Value
reserves
Other reserves Total
Opening balance 15,000,000 8 270 50,836,597 65,836,875
Assets fair value - - 15,720 - 15,720
Closing balance 15,000,000 8 15,990 50,836,597 65,852,595
30.06.2020
Legal reserves Own shares reserves Fair Value
reserves
Other reserves Total
Opening balance
Assets fair value
15,000,000
-
15,000,000
8
-
8
15,990
355,891
371,881
50,836,597
-
50,836,597
65,852,595
355,891
66,208,486

Legal reserves

The commercial legislation establishes that at least 5% of the annual net profit must be allocated to reinforce the legal reserve, until it represents at least 20% of the share capital. This reserve is not distributable except in the event of the liquidation of the Company but may be used to absorb losses after all the other reserves have been depleted or incorporated in the share capital.

Own shares reserve (CTT, S.A.)

As at 30 June 2020, this caption includes the amount of 8 Euros related to the creation of an unavailable reserve for the same amount of the acquisition price of the own shares held.

Other reserves

This heading records the profits transferred to reserves that are not imposed by the law or articles of association, nor constituted pursuant to contracts signed by the Company.

Retained earnings

During the year ended 31 December 2019 and the six-month period ended 30 June 2020, the following movements were made in the Group heading Retained earnings:

This heading records the profits transferred to reserves that are not imposed by the law or articles of
association, nor constituted pursuant to contracts signed by the Company.
During the year ended 31 December 2019 and the six-month period ended 30 June 2020, the following
movements were made in the Group heading Retained earnings:
31.12.2019 30.06.2020
Opening balance 4,378,984 10,867,301
Application of the net profit of the prior year 21,499,271 29,196,933
Distribution of dividends (15,000,000) -
Adjustments from the application of the equity method (10,954) (4,164)
Other movements - (46,047)

Other changes in equity

The actuarial gains/losses associated to post-employment benefits, as well as the corresponding deferred taxes, are recognised in this heading.

Thus, for the year ended 31 December 2019 and the six-month period ended 30 June 2020, the movements occurred in this heading, in the Group, were as follows:

Thus, for the year ended 31 December 2019 and the six-month period ended 30 June 2020, the movements
occurred in this heading, in the Group, were as follows:
31.12.2019 30.06.2020
Opening balance (30,993,430) (49,744,144)
Actuarial gains/losses (25,769,253) -
Tax effect 7,018,539 -

16. Dividends

According to the dividend distribution proposal included in the 2018 Annual Report, at the General Meeting of Shareholders, which was held on 23 April 2019, a dividend distribution of 15,000,000 Euros, corresponding to a dividend per share of 0.10 Euros, regarding the financial year ended 31 December 2018 was proposed and approved. The dividend amount assigned to own shares was transferred to Retained earnings, totalling 0.10 Euros.

At the General Meeting of Shareholders, which was held on 29 April 2020, the non-distribution of dividends regarding the year ended 31 December 2019 was proposed and approved. The net income in the amount of 29,196,933 Euros was transferred to retained earnings.

17. Earnings per share

During the periods ended 30 June 2019 and 30 June 2020, the earnings per share were calculated as follows:

regarding the year ended 31 December 2019 was proposed and approved. The net income in the amount of
29,196,933 Euros was transferred to retained earnings.
17.
Earnings per share
During the periods ended 30 June 2019 and 30 June 2020, the earnings per share were calculated as follows:
30.06.2019 30.06.2020
Net income for the period 8,988,445 (1,984,332)
Average number of ordinary shares 149,999,999 149,999,999
Earnings per share
Basic 0.06 (0.01)
Diluted 0.06 (0.01)
The average number of shares is detailed as follows: 30.06.2019 30.06.2020
Shares issued at begining of the period 150,000,000 150,000,000
1 1
Own shares effect
Average number of shares during the period
149,999,999 149,999,999

The average number of shares is detailed as follows:

Earnings per share
The average number of shares is detailed as follows: 30.06.2019 30.06.2020
Shares issued at begining of the period
Own shares effect
150,000,000
1
150,000,000
1

The basic earnings per share are calculated dividing the net profit attributable to equity holders of the parent company by the average ordinary shares, excluding the average number of own shares held by the Group.

As at 30 June 2020, the number of own shares held is 1 and its average number for the year ended 30 June 2020 is also 1, reflecting the fact that no acquisitions or sales/attribution have occurred in the given period.

There are no dilutive factors of earnings per share.

18. Debt

As at 31 December 2019 and 30 June 2020, Debt of the Group showed the following composition:
31.12.2019 30.06.2020
Non-current liabilities
Bank loans 81,702,538 81,803,310
Lease liabilities 66,895,396 67,563,124
148,597,934 149,366,434
Current liabilities
Bank loans 9,749,470 9,748,498
Lease liabilities 17,064,097 19,946,291
26,813,567 29,694,789
175,411,501 179,061,223

As at 31 December 2019 and 30 June 2020, Debt of the Group showed the following composition:

Bank loans and other loans

2019: 1.25% and 1.875%). As at 30 June 2020, the interest rates applied to bank loans were between 1.25% and 1.875% (31 December
Bank loans and other loans
As at 31 December 2019 and 30 June 2020, the details of the Group bank loans were as follows:
31.12.2019 30.06.2020
Amount used Amount used
Limit Current Non-current Limit Current Non-current
9,749,470 - 11,250,000 9,748,498 -
Bank loans
Millennium BCP 11,250,000
BBVA / Bankinter 75,000,000 - 46,891,381 - - 47,118,398
Novo Banco 35,000,000 - 34,811,157 - - 34,684,912
Banco Montepio
BIM - (Mozambique)
-
44,870
-
-
-
-
25,000,000
40,928
-
-
-
-
Other loans
BIM - (Mozambique)
- - - - - -

On 27 September 2017, a financing contract between CTT and BBVA and Bankinter was signed, for an initial period of 5 years and for a total amount of 90 million Euros, with the possibility of using the funds until September 2018. As no amount was used until the mentioned date, the contract was renegotiated on 27 September 2018, having the total amount been altered to 75 million Euros, while maintaining the one-year term for the use of the funds. Regarding 31 December 2018, the amount of 25 million Euros was used, presented in the balance sheet net of commission in the amount of 24,276,250 Euros. As at 30 June 2020 the referred amount corresponded to 47,118,398 Euros. By a company decision, the remaining available amount will not be used.

On 22 April 2019, a simple credit agreement was signed between CTT and Novo Banco for a period of 60 months, with a grace period of two years, and may be extended for a period of 24 months, for a total amount of 35 million Euros. Regarding 30 June 2020, the 35 million Euros were used and are presented in the balance sheet net of commission in the amount of 34,684,912 Euros.

On 21 May 2020, a Commercial Paper Issue Placement Agreement was signed in the maximum amount of 25 million Euros, with a term of 3 years, renewable for the same period. As of 30 June 2020, no amount was used.

Bank loans obtained are subject to compliance with financial covenants, namely clauses of Cross default, Negative Pledge and Assets Disposal's limits. Additionally, the loans obtained also require compliance with rations of Net Debt over EBITDA and financial autonomy. Compliance with financial covenants is regularly monitored by the Group and is measured by counterparties on an annual basis based on the Financial Statements as at 31 December.

Lease Liabilities

The Group presents lease liabilities which future payments, undiscounted and discounted amounts presented in the financial position, are detailed as follows:

The Group presents lease liabilities which future payments, undiscounted and discounted amounts presented
in the financial position, are detailed as follows:
31.12.2019 30.06.2020
Due within 1 year 20,168,630 26,014,237
Due between 1 to 5 years 63,131,546 59,897,514
Over 5 years 14,737,518 19,856,472
Total undiscounted lease liabilities 98,037,694 105,768,224
17,064,097 19,946,291
66,895,396 67,563,124
Current
Non-current
Lease liabilities included in the statement of financial position
83,959,493 87,509,415
The amounts recognised in the income statement are detailed as follows:
30.06.2019 30.06.2020
Lease liabilities interests (note 24) 1,886,770 1,641,275

The amounts recognised in the income statement are detailed as follows:

30.06.2019 30.06.2020
The amounts recognised in the Cash flow statement are as follows: 30.06.2019 30.06.2020

The amounts recognised in the Cash flow statement are as follows:

30.06.2019 30.06.2020

The movement in the rights of use underlying these lease liabilities can be analysed in note 4.

19. Provisions, Guarantees provided, Contingent liabilities and commitments

Provisions

Contingent liabilities and commitments
Provisions
For the year ended 31 December 2019 and the six-month period ended 30 June 2020, in order to face legal
proceedings and other liabilities arising from past events, the Group recognised provisions, which showed the
following movement:
Opening balance Increases Reversals 31.12.2019
Utilisations
Transfers Changes in the consolidation PPA adjustments Closing balance
Non-current provisions perimeter
Litigations 3,149,620 1,975,191 (1,652,175) (691,483) 67,824 - - 2,848,977
Restructuring 1,842,159 100,826 (863,627) (39,610) - - - 1,039,748
Other provisions 9,021,484 210,045 (675,510) (2,942) (67,824) 1,499,282 397,421 10,381,956
Sub-total - caption "Provisions (increases)/reversals" 14,013,263 2,286,062 (3,191,312) (734,035) - 1,499,282 397,421 14,270,681
Restructuring 1,026,902 7,504,481 - (7,852,242) - - - 679,141
Other provisions 979,174
16,019,339
1,826,549
11,617,093
-
(3,191,312)
(120,167)
(8,706,444)
-
-
-
1,499,282
-
397,421
2,685,556
17,635,379
31.12.2019
Opening balance Increases Reversals 30.06.2020
Utilisations
Transfers Changes in the consolidation Closing balance
perimeter
Non-current provisions
Litigations 2,848,977 373,663 (367,208) (125,931) 13,941 - 2,743,442
Restructuring 1,039,748 - - - - - 1,039,748
Other provisions
Sub-total - caption "Provisions (increases)/reversals"
10,381,956
14,270,681
1,029,469
1,403,132
(146,284)
(513,492)
(2,400)
(128,331)
(284,532)
(270,591)
-
-
10,978,209
14,761,399
Restructuring
Other provisions
2,685,556 679,141 24,728
-
-
-
(663,075)
(671,863)
-
371,820
-
-
40,794
2,385,513

The net amount between increases and reversals of provisions was recorded in the consolidated income statement under the caption Provisions, net and amounted to 196,890 Euros as at 30 June 2019 and 889,640 Euros as at 30 June 2020.

Litigations

The provisions for litigations were set up to face the liabilities resulting from lawsuits brought against the Group and are estimated based on information from their lawyers as well as on the termination of the mentioned lawsuits. The final amount and the timing of the outflows regarding the provision for litigations depend on the outcome of the respective proceedings.

The reversal of the provision for litigations, in the amount of 1,652,175 Euros as at 31 December 2019 and 367,208 Euros as at 30 June 2020, essentially results from lawsuits whose decision, which was made known in the course of 2019 or 2020, respectively, proved to be favourable to the Group, or, not being favourable, resulted in the condemnation to pay amounts that proved to be lower than the estimated amounts (and reflected in this provision item).

Restructuring

On 19 December 2017, CTT approved an Operational Transformation Plan, which emphasises the purposes of optimising the retail network and reinforcing the HR optimisation programme. Following the maintenance, in 2018 and 2019, on the HR optimisation programme, the provision created for this purpose amounted to 40,794 Euros as at 30 June 2020, in the Group and has been recorded against the caption Staff costs in the income statement. It is expected that this provision will be substantially used in 2020.

The utilisations recorded in the same period regard mainly the payment of indemnities foreseen when the provision was booked as well as the costs incurred with the closing of post offices.

Also, within the scope of the Operational Transformation Plan, in the area of optimisation of the delivery network and mail processing operations, the Group, in the period ended 31 December 2018, created a provision for restructuring in the amount of 1,397,647 Euros which was recognised under "Provisions (increases) / reversals" in the income statement by nature. As at 31 December 2019 following an update/revision of the underlying criteria, the provision, in the Group, amounted to 1,039,748 Euros. As at 30 June 2020 the value has not been changed.

Other provisions

As at 30 June 2020 the provision, in the Group to cover any contingencies relating to labour litigation proceedings not included in the current court proceedings related to remuneration differences and attendance bonuses that can be claimed by workers, amounts to 6,775,067 Euros (6,891,248 Euros as at 31 December de 2019). The amount of the provision corresponds to the Group's best estimate for the outflow, and it is not possible to estimate the expected moment for the outflow as it depends on the moment when proceedings are initiated by the Group's employees.

As at 30 June 2020, a provision is recognised in CTT Expresso branch in Spain to face the notification issued by the Spanish National Commission on Markets and Competition, which has now been the subject of an appeal to the Spanish Audiencia Nacional (National High Court). The amount provisioned, of 1,400,000 Euros, is the result of the evaluation carried out by its legal advisors and the Group is awaiting the outcome of the process. The amount provisioned in 321 Crédito, S.A. amounting to 2,331,871 Euros as at 30 June 2020 (1,499,282 Euros at the acquisition date) is essentially the result of the risk assessment associated with tax contingencies.

As at 30 June 2020, in addition to the previously mentioned situations, this heading also includes in the Group:

  • the amount of 71,228 Euros to cover costs of dismantlement of tangible fixed assets and/or removal of facilities and restoration of the site;
  • the amount of 550,000 Euros which arise from the assessment made by the management regarding the possibility of tax contingencies;
  • the amount of 309,007 Euros regarding the liability, recognised in the company CTT Expresso, with a labour legal proceeding;
  • the amount of 1,530,050 Euros to cover costs of operational vehicles restoration.

Guarantees provided

As at 31 December 2019 and 30 June 2020, the Group had provided bank guarantees to third parties as follows:

As at 31 December 2019 and 30 June 2020, the Group had provided bank guarantees to third parties as follows:
Description 31.12.2019 30.06.2020
Autoridade Tributária e Aduaneira (Portuguese Tax and Customs Authority) 8,211,715 8,211,715
Contencioso Administrativo da Audiência Nacional (National Audience
Administrative Litigation) and CNMC - Comission Nacional de los Mercados y la
Competencia - Espanha (National Commission on Markets and Competition -
Spain)
3,148,845 3,148,845
PLANINOVA - Soc. Imobiliária, S.A. (Real estate company) 2,033,582 2,033,582
LandSearch, Compra e Venda de Imóveis (Real estate company) 1,792,886 1,792,886
O Feliz - Imobiliaria (Real estate company) 381,553 381,553
EUROGOLD (Real estate company) 288,384 288,384
Courts 281,830 281,830
CIVILRIA (Real estate company) - 224,305
TIP - Transportes Intermodais do Porto, ACE (Oporto intermodal transport) 150,000 150,000
Municipalities 118,658 118,658
INCM - Imprensa Nacional da Casa da Moeda (Portuguese Mint and Official Printing Office) 85,056 85,056
Solred (Repsol's fuel cards) 80,000 80,000
EPAL - Empresa Portuguesa de Águas Livres (Multi-municipal System of Water Supply and Sanitation of the Lisbon Area) 68,895 68,895
Companhia Carris de Ferro de Lisboa, EM, SA (Portuguese Railway company) 55,000 55,000
ANA - Aeroportos de Portugal (Airports of Portugal) 34,000 34,000
EMEL, S.A. (Municipal company managing parking in Lisbon) 26,984 26,984
Águas do Norte (Water Supply of the Northern Region)
Instituto de Gestão Financeira Segurança Social (Social Security Financial Management Institute)21,557
23,804 23,804
21,557
Serviços Intermunicipalizados Loures e Odivelas (Inter-municipal Services of Water Supply and Sanitation of the Loures and Odivelas Areas) 17,000 17,000
Direção Geral do Tesouro e Finanças (Directorate General of Treasury
and Finance)
16,867 16,867
Portugal Telecom, S.A. (Telecommunication Company) 16,658 16,658
Refer (Public service for the management of the national railway network infrastructure) 16,460 16,460
Other entities 16,144 16,144
SMAS de Sintra (Services of Water Supply and Sanitation of the city of Sintra) 15,889 15,889
Repsol (Oil and Gas Company) 15,000 15,000
Administração Regional de Saúde - Lisboa e Vale do Tejo (
Regional Health Authority of the Lisbon Area)
13,000 13,000
Lagos em Forma - Gestão desportiva, E.M., S.A. (Municipal company managing sports in Lagos)11,000 11,000
Águas do Porto, E.M (Services of Water Supply and Sanitation of the city of Porto) 10,720 10,720
ADRA - Águas da Região de Aveiro (Services of Water Supply and Sanitation of the city of Aveiro) 10,475 10,475
SMAS Torres Vedras (Services of Water Supply and Sanitation of the city of Torres Vedras) 9,910 9,910
Promodois (Real estate company) 6,273 6,273
Consejeria Salud ( Local Health Service/Spain) 4,116 4,116
Instituto do Emprego e Formação Profissional (Employment and Professional Training 3,718 3,718
EMARP - Empresa de Aguas e Resíduos de Portimão (Services of Water Supply and Sanitation of the city of Portimão) 3,100 3,100
IFADAP (National
Support Institute
for Farming
and
Fishing)
1,746 1,746
ADAM - Águas do Alto Minho (Services of Water Supply and Sanitation of theRegion of Alto Minho)466 466
16,991,290 17,215,596

Guarantees for lease Contracts

According to the terms of some lease contracts of the buildings occupied by the Company's services, at the moment that the Portuguese State ceased to hold the majority of the share capital of CTT, bank guarantees on first demand had to be provided. These guarantees amount to 3,826,468 Euros as at 31 December 2019 and 30 June 2020, in the Group.

The amounts relating to the Portuguese Tax and Customs Authority ("Autoridade Tributária e Aduaneira") arise essentially from tax enforcement proceedings arising from the inspection process regarding VAT of fiscal years 2014 and 2015. The litigation proceedings in the arbitral tribunal have already been concluded with a favourable decision to CTT, however, and due to the administrative procedures involved, bank guarantees have not yet been cancelled.

CTT Expresso branch in Spain provided a bank guaranty to the Sixth Section of the National Audience Administrative Litigation and to the Spanish National Commission on Markets and Competition ("Comisión Nacional de los Mercados y la Competencia") in the amount of 3,148,845 Euros, while the appeal presented by CTT Expresso branch in Spain in the National Audience in Spain proceeds.

Commitments

As at 31 December 2019 and 30 June 2020, the Group subscribed promissory notes amounting to approximately 43.7 thousand Euros and 38.5 thousand Euros, respectively, for various credit institutions intended to secure complete and timely compliance with the corresponding financing contracts.

The Group also assumed financial commitments (comfort letters) in the amount of 1,170,769 Euros regarding the branch of CTT Expresso in Spain which are still active as at 30 June 2020.

In addition, the Group also assumed commitments relating to real estate rents under lease contracts and rents for other leases.

The Group contractual commitments related to Tangible fixed assets and Intangible assets are detailed respectively in Notes 4 and 5.

20. Accounts payable

As at 31 December 2019 and 30 June 2020, the Group's heading Accounts payable showed the following composition:

Accounts payable
As at 31 December 2019 and 30 June 2020, the Group's heading Accounts payable showed the following
31.12.2019 30.06.2020
Current
Advances from customers 2,824,160 2,907,763
CNP money orders 87,890,044 97,295,333
Suppliers 76,261,148 78,046,856
Invoices pending confirmation 10,560,107 12,726,303
Fixed assets suppliers 14,189,288 5,357,212
Invoices pending confirmation (fixed assets) 9,543,900 3,295,297
Values collected on behalf of third parties 8,495,311 7,247,763
Postal financial services 153,139,714 94,252,087
Advances regarding disposals 14,108 125,081
Other accounts payable 10,872,886 12,042,192
373,790,665 313,295,888
373,790,665 313,295,888

CNP money orders

The value of CNP money orders refers to the money orders received from the National Pensions Center (CNP), whose payment date to the corresponding pensioners will occur in the month after the closing of the period.

Postal financial services

This heading records mainly the amounts collected related to taxes, insurance, savings certificates and other money orders, whose settlement date should occur in the month following the end of the period. The decrease seen is mainly due to the significant reduction observed in the subscription of savings certificates.

21. Banking clients' deposits and other loans

As at 31 December 2019 and 30 June 2020, the composition of the heading Banking clients' deposits and other loans in the Group is as follows:

The above-mentioned amounts relate to Banco CTT clients' deposits. Savings deposits are deposits associated with current accounts and which allow the client to obtain a remuneration above the slight deposits, which can be mobilised at any time, with no subscription limit, and it is possible to schedule transfers from and for this account. These deposits are different from term deposits as they have a definite date of constitution and maturity, and the savings accounts are fully mobilizable without penalty on remuneration.

with current accounts and which allow the client to obtain a remuneration above the slight deposits, which can
be mobilised at any time, with no subscription limit, and it is possible to schedule transfers from and for this
account. These deposits are different from term deposits as they have a definite date of constitution and
maturity, and the savings accounts are fully mobilizable without penalty on remuneration.
As at 31 December 2019 and 30 June 2020, the residual maturity of banking client deposits and other loans, is
detailed as follows:
31.12.2019
No defined maturity Due within 3 months Over 3 months and less than 1 Over 1 year and
less than 3 years
Over 3 years Total
year
Sight deposits and saving accounts 1,113,985,973 - - - - 1,113,985,973
Term deposits - 53,164,869 116,416,423 - - 169,581,292
Banking clients' deposits 1,113,985,973 53,164,869 116,416,423 - - 1,283,567,265
Other credit institutions' deposits - 37,850,777 - - - 37,850,777
Other credit institutions' deposits - 37,850,777 - - - 37,850,777
1,113,985,973 53,164,869 116,416,423 - - 1,321,418,042
30.06.2020
No defined maturity Due within 3 months Over 3 months and less than 1 Over 1 year and Over 3 years Total
less than 3 years
Sight deposits and saving accounts 1,346,387,807 - - - - 1,346,387,807
Term deposits - 83,648,770 81,854,591 - - 165,503,361
Banking clients' deposits 1,346,387,807 83,648,770 81,854,591 - - 1,511,891,168
Other credit institutions' deposits - - - - - -
30.06.2020
Over 1 year and
No defined maturity Due within 3 months Over 3 months and less than 1 less than 3 years Over 3 years Total
Sight deposits and saving accounts
Term deposits
1,346,387,807
-
-
83,648,770
-
81,854,591
-
-
-
-
1,346,387,807
165,503,361
Banking clients' deposits 1,346,387,807 83,648,770 81,854,591 - - 1,511,891,168
Other credit institutions' deposits - - - - - -
Other credit institutions' deposits - - - - - -

The caption Other credit institutions' deposits refer to sales transactions with a repurchase agreement by credit institutions abroad.

22. Income taxes receivable /payable

As at 30 June 2020 the caption reflects the estimated income tax regarding 2019, which has not yet been paid, as well as the estimated income tax regarding the six-month period ended 30 June 2020.

23. Staff costs

During the periods ended 30 June 2019 and 30 June 2020, the composition of the Group heading Staff Costs was as follows:

Occupational accident and health insurance
Social welfare costs
2,250,894
3,988,727
2,181,713
1,960,586
Social Security charges 29,364,705 29,440,691
Indemnities 7,660,871 470,758
Employee benefits 768,020 2,148,088
Remuneration 132,626,124 134,012,853
30.06.2019 30.06.2020
INTEGRATED REPORT 1ST HALF 2020

Remuneration

Remuneration
The change in the "Remuneration" caption arises essentially from fact that on 30 June 2020 the contribution of
321 Crédito, SA was already being considered, an acquisition that only took place in May 2019, thus affecting
only two months of the six-month period ended on 30 June 2019.
As at 30 June 2019 and 30 June 2020, the fixed and variable remunerations attributed to the members of the
statutory bodies of CTT, SA, were as follows:
30.06.2019
Company Board of Directors Audit Comittee Remuneration Board General Meeting of Shareholders Total
Short-term remuneration
Fixed remuneration 1,340,715 94,286 27,900 14,000 1,476,901
Annual variable remuneration - - - - -
1,340,715 94,286 27,900 14,000 1,476,901
Long-term remuneration
Defined contribution plan RSP
111,667 - - - 111,667
Long-term variable remuneration 25,440 - - - 25,440
137,107 - - - 137,107
1,477,822 94,286 27,900 14,000 1,614,008
30.06.2020
Company Board of Directors Audit Comittee Remuneration Board General Meeting of Shareholders Total
Short-term remuneration
Long-term remuneration
30.06.2020
Company Board of Directors Audit Comittee Remuneration Board General Meeting of Shareholders Total
Short-term remuneration
Fixed remuneration 1,138,053 80,596 22,010 14,000 1,254,659
Annual variable remuneration - - - - -
1,138,053 80,596 22,010 14,000 1,254,659
Long-term remuneration
Defined contribution plan RSP 150,467 - - - 150,467
Long-term variable remuneration - - - - -
150,467 - - - 150,467
1,288,520 80,596 22,010 14,000 1,405,126

For the year ended 31 December 2019, the amount of 801,968 Euros was recognised as Annual Variable Compensation for the members of the Statutory Bodies which was determined by the Remuneration Committee supported on a study carried out by an independent entity. Due to the COVID-19 pandemic, and by resolution of the Annual General Meeting, the non-payment of profit-sharing bonuses was approved, and the annual variable remuneration was suspended.

Employee benefits

The change registered in the caption Employee benefits mainly reflects the liability reduction related to the benefits "Telephone subscription charge" and "Suspension of employment contracts" which occurred on 30 June 2019.

Indemnities

During the period ended 30 June 2020, this caption includes manly indemnities related to the termination of employment contracts.

Social welfare cost

Social welfare costs relate almost entirely to health costs incurred by the Group with the active workers, as well as expenses related to Health and Safety at work.

As at 30 June 2019 and 30 June 2020, the Group heading Staff costs includes the amounts of 338,703 Euros and 260,596 Euros respectively, related to expenses with workers' representative bodies.

For the period ended 30 June 2020, the average number of staff of the Group was 12,031 employees (12,247 employees in the period ended 30 June 2019).

24. Interest expenses and Interest income

For the periods ended 30 June 2019 and 30 June 2020, the heading Interest Expenses of the Group had the following detail:

Interest expenses and Interest income
For the periods ended 30 June 2019 and 30 June 2020, the heading Interest Expenses of the Group had the
30.06.2019 30.06.2020
Interest expenses
Bank loans 365,021 827,127
Lease liabilities 1,886,770 1,641,275
Other interest 48 2
Interest costs from employee benefits (Note 31) 2,680,715 2,230,292
Other interest costs 5,981 46,411

The amount of 345,126 Euros previously reported as Other interest as at 30 June 2019 was reclassified to the caption Bank loans

During the periods ended 30 June 2019 and 30 June 2020, the Group heading Interest income was detailed as follows:

The amount of 345,126 Euros previously reported as Other interest as at 30 June 2019 was reclassified to the
During the periods ended 30 June 2019 and 30 June 2020, the Group heading Interest income was detailed as
30.06.2019 30.06.2020
Interest income
Deposits in credit institutions
26,664 6,211
Other supplementary income 86,745 -

25. Income tax for the period

Companies with head office in Portugal are subject to tax on their profit through Corporate Income Tax ("IRC") at the normal tax rate of 21%, whilst the municipal tax is established at a maximum rate of 1.5% of taxable profit, and State surcharge is 3% of taxable profit above 1,500,000 Euros and 5% of taxable profit above 7,500,000 up to 35,000,000 Euros and 9% of the taxable profit above 35,000,000 Euros. CTT – Expresso, S.A., Spain branch is subject to income taxes in Spain, through income tax (Impuesto sobre Sociedades - "IS") at a rate of 25%, and the subsidiary CORRE is subject to corporate income tax in Mozambique ("IRPC") at a rate of 32%.

Corporate income tax is levied on CTT and its subsidiaries CTT – Expresso, S.A., Payshop Portugal, S.A, CTT Contacto, S.A. and Banco CTT, S.A., through the Special Regime for the Taxation of Groups of Companies ("RETGS"). The remaining companies are taxed individually.

Reconciliation of the income tax rate

For the periods ended 30 June 2019 and 30 June 2020, the reconciliation between the nominal rate and the effective income tax rate of the Group was as follows:

Group
30.06.2019 30.06.2020
Earnings before taxes (a) 14,702,756 (1,030,515)
Nominal tax rate 21.0%
3,087,579
21.0%
(216,408)
Tax Benefits (255,999) (194,979)
Accounting capital gains/(losses) (40,914) (125,794)
Tax capital gains/(losses) 9,107 71,591
Equity method 38,771 243,391
Provisions not considered in the calculation of deferred taxes 27,223 374,604
Impairment losses and reversals 39,101 315,749
Compensation for insurable events 84,562 21,613
Depreciation and car rental charges 66,037 20,876
Credits uncollectible 17,120 7,258
Difference between current and deferred tax rates (1,648) -
Fines, interest, compensatory interest and other charges 5,561 23,227
Other situations, net 858,776 (469,697)
Adjustments related with - autonomous taxation 259,955 280,463
Adjustments related with - undistributed variable remuneration 253,145 898,639
Tax losses without deferred tax 1,035,476 -
Insuficiency / (Excess) estimated income tax (830,610) (821,163)
Subtotal (b) 4,653,242 429,370
(b)/(a) 31.65% -41.67%
Adjustments related with - Municipal Surcharge 297,977 141,302
Adjustments related with - State Surcharge
Income taxes for the period
764,812
5,716,031
327,043
897,715
Effective tax rate 38.88% -87.11%
Income taxes for the period
Current tax 1,644,932 1,521,731
Deferred tax 4,901,708 197,147
Insuficiency / (Excess) estimated income tax (830,610) (821,163)
5,716,031 897,715

Deferred taxes

As at 31 December 2019 and 30 June 2020, the balance of the Group deferred tax assets and liabilities was composed as follows:

As at 31 December 2019 and 30 June 2020, the balance of the Group deferred tax assets and liabilities was
31.12.2019 30.06.2020
Deferred tax assets
Employee benefits - healthcare 76,839,990 76,981,826
Employee benefits - pension plan 84,668 82,251
Employee benefits - other long-term benefits 2,868,626 2,504,279
Impairment losses and provisions 5,032,656 5,034,506
Tax losses carried forward 1,289,985 1,289,985
Impairment losses in tangible fixed assets 385,810 429,714
Land and buildings 356,809 356,809
Tangible assets' tax revaluation regime 1,924,292 1,763,934
Other 546,970 528,087
89,329,806 88,971,391
Deferred tax liabilities
Revaluation of tangible fixed assets before IFRS 2,137,282 2,036,976
Suspended capital gains 718,036 704,366
Non-current assets held for sale 83,010 83,010
Other 19,787 57,022
2,958,115 2,881,374

The deferred tax asset related to Tangible assets tax revaluation regime was recognised following the Companies' accession to the regime established in Decree-Law no. 66/2016, of 3 November. In the year ended 30 June 2020 the deferred tax asset amounts to 1,763,934 Euros.

As at 30 June 2020, the expected amount of deferred tax assets and liabilities to be settled within 12 months is 2.5 million Euros and 0.2 million Euros, respectively, regarding the Group.

During the year ended 31 December 2019 and the six-month period ended 30 June 2020, the movements which occurred under the deferred tax headings of the Group were as follows:

31.12.2019 30.06.2020
Deferred tax assets
Opening balances 81,734,114 89,329,806
Changes in the consolidation perimeter 1,679,394 -
Effect on net profit
Employee benefits - healthcare
Employee benefits - pension plan
(664,362)
(10,581)
141,835
(2,417)
Employee benefits - other long-term benefits 223,382 (364,347)
Impairment losses and provisions (287,039) (92,766)
Tax losses carried forward (2,904) -
Impairment losses in tangible fixed assets 102,337 43,904
Land and buildings (95,203) -
Tangible assets' tax revaluation regime (320,715) (160,358)
Other (47,157) 75,734
Effect on equity
Employee benefits - healthcare 7,000,770 -
Employee benefits - pension plan 17,769 -
Other - -
Closing balance 89,329,806 88,971,391
31.12.2019 30.06.2020
Deferred tax liabilities
Opening balances 3,108,662 2,958,115
Changes in the consolidation perimeter 83,010 -
Effect on net profit
Revaluation of tangible fixed assets before IFRS adoption (200,606) (100,306)
Suspended capital gains (27,341) (13,670)
Other (5,610) 37,235
The tax losses carried forward are related to the losses of the previous subsidiaries Tourline and Transporta
(currently CTT Expresso, branch in Spain and CTT Expresso, respectively), which were merged by incorporation
Company Tax losses Deferred tax assets
CTT – Expresso, S.A., branch in Spain 47,586,402 -
CTT Expresso/Transporta
Total
6,142,786
53,729,188
1,289,985
1,289,985

Regarding CTT – Expresso, S.A., branch in Spain (prior Tourline), the tax losses of the years 2008, 2009 and 2011 may be reported in the next 15 years, the tax losses related to 2012, 2013 and 2014 may be carried forward in the next 18 years and the tax losses of the years 2015, 2016, 2017 and 2018 have no time limit for deduction. Regarding CTT Expresso the tax losses refer to the years 2017 and 2018 of the company Transporta, which was merged in CTT Expresso during the year 2019 and may be carried forward in the next 5 years.

The sensitivity analysis performed allows us to conclude that a 1% reduction in the underlying rate of deferred tax would imply an increase in the income tax for the period of about 2.2 million Euros in the Group.

SIFIDE

The Group's policy for recognition of fiscal credits regarding SIFIDE is to recognise the credit at the moment of the effective receipt from the commission certification statement, certifying the eligibility of expenses presented in the applications for tax benefits.

For the year ended 31 December 2018 the expenses incurred with R&D, of 737,089 Euros the Group will have the possibility of benefiting from a tax deduction in corporate income tax estimated at 248,131 Euros.

According to the notification of the Certification Commission, for eligible expenses incurred with R&D in the amount of 682,312 Euros, a tax credit of 230,328 Euros was attributed.

For the year ended 31 December 2019, with the delivery of the application, the expenses incurred with R&D, of 1,422,552 Euros the Group will have the possibility of benefiting from a tax deduction in corporate income tax estimated at 753,235 Euros.

Other information

Pursuant to the legislation in force in Portugal, income tax returns are subject to review and correction by the tax authorities for a period of four years (five years for Social Security), except when there have been tax losses, tax benefits have been received, or when inspections, claims or challenges are in progress, in which cases, depending on the circumstances, these years are extended or suspended. Therefore, CTT's income tax returns from 2017 and onwards may still be reviewed and corrected.

The Board of Directors of the Company believes that any corrections arising from reviews/inspections by the tax authorities of these income tax returns will not have a significant effect on the consolidated financial statements as at 30 June 2020.

26. Related parties

The Regulation on Assessment and Control of transactions with CTT related parties defines related party as: qualified shareholder, manager or third party with any of these related through relevant commercial or personal interest (under the terms of IAS 24) and also subsidiaries, associates and joint ventures of CTT. It is considered that there is a "relevant commercial or personal interest" in relation to (i) close family members of the managers and qualified shareholder(s) who, at each moment, have significant influence (as defined above) on CTT, as well as (ii) controlled entities (individually or jointly), either by management, qualified shareholders or by the persons referred to in (i). For this purpose, "control" is considered to exist when the party has, directly or indirectly, the power to guide the financial and operational policies of an entity in order to obtain benefits from its activities. Additionally, "close family members" are: (i) the spouse or domestic partner and (ii) the children and dependents of the person and persons referred to in (i).

According to the Regulation, the significant transactions with related parties, as well as transactions that members of the Board of Directors of CTT and/or its subsidiaries conduct with CTT and/or its subsidiaries, must be previously approved by the Audit Committee of CTT.

be previously approved by the Audit Committee of CTT.
The other related parties' transactions are communicated to the Audit Committee for the purpose of
subsequent examination.
During the periods ended 30 June 2019 and 30 June 2020, the following transactions took place and the
following balances existed with related parties, regarding the Group:
30.06.2019
Accounts receivable Accounts payable Revenues Costs Dividends
Shareholders - - - - 15,000,000
Group companies
Associated companies 2,435 - 5,454 - -
Jointly controlled 1,070,835 - 173,124 34,477 -
Members of the (Note 23)
Board of Directors - - - 1,340,715 -
Audit Committee - - - 94,286 -
Remuneration Committee - - - 27,900 -
General Meeting - - - 14,000 -
INTEGRATED REPORT 1ST HALF 2020
30.06.2020
Accounts receivable Accounts payable Revenues Costs Dividends
Shareholders - - - - -
Associated companies 2,489 - 5,507 47,677 -
Jointly controlled 614,767 - 621,040 - -
- 9,287 - 1,144,681 -
Audit Committee - - - 80,596 -
Group companies
Members of the Board of Directors
Remuneration Committee
General Meeting
-
-
-
-
-
-
22,010
14,000
-
-

In the context of transactions with related parties, no commitments were made, nor were any guarantees given or received in addition to the comfort letters assumed regarding CTT Expresso, branch in Spain, mentioned in Note 19.

No provision was recognised for doubtful debts or expenses recognised during the period in respect of bad or doubtful debts owed by related parties.

The transactions and balances between subsidiaries are eliminated in the consolidation process and are not disclosed in this note.

27. Other information

Under the Universal Postal Service Concession Contract, on 13.03.2020, CTT invoked force majeure before the Grantor, following the public health emergency of international scope, declared by the World Health Organization on 30.01.2020 and the subsequent classification of COVID-19 as a pandemic, on 11 March. In view of the seriousness and magnitude of the facts, which are public and notorious, and in order to comply with the public health instructions issued by the competent authorities, CTT could not fail to take the necessary and appropriate measures to protect workers and customers.

Pursuant to the provisions of the concession contract, CTT continues to ensure the functioning and continuity of postal services, taking the necessary and appropriate measures to the situation of force majeure, in terms of planning, operation prevention and human resources, submitting a daily update of the situation to the Government, as a counterparty in the contract, and to ANACOM, the regulatory authority responsible for overseeing the provision of the universal postal service.

The legal proceedings relating to the ANACOM Decision regarding the parameters of quality of service and performance objectives applicable to the provision of the universal postal service, issued in July 2018, are still pending. In the arbitration proceedings brought against the Portuguese State, as grantor, in the Concession Agreement, is in the stage of producing evidence. In the administrative proceedings brought against ANACOM, the first regarding the same decision and the second concerning the December 2018 determination regarding the new measurement procedures to be applied to the quality of service indicators, there were no relevant developments. It should be recalled that these proceedings were motivated by the fact that CTT considered that the set of new indicators imposed by ANACOM in July 2018, unprecedented and unparalleled at European level, would be impossible to comply with.

Following the non-compliance with the Quality of Service Indicators, announced by CTT in March this year, on 27 August ANACOM issued a draft decision which, if confirmed, could lead to a penalty of -1% for the average annual variation in the basket of prices of the universal postal service, composed of mail, newspapers and periodicals, and parcels services, which are subject to prior approval, and of -0.31% for bulk mail prices.

The process related to the proposal of the application of 11 contractual fines, initiated in 2018 by ANACOM, within the Universal Postal Service Concession Agreement, based on alleged breaches of obligations resulting

from the contract which occurred during 2015, 2016 and 2017, is pending a decision following the additional submission of evidence determined by the grantor.

The administrative proceedings for the alleged infringement of the obligation to have a hard copy of the complaints book in the establishments operating on behalf of CTT and the alleged breach of the obligation to immediately provide at no cost the complaints book to the users who requested it, had no significant developments.

Following ANACOM's decision on the 2016 cost accounting system results, under which new criteria for the allocation of costs between the postal activity and the banking activity of the Company were identified, and specified that the cost accounting system for the 2016 and 2017 financial years in this regard should be restated, CTT submitted the restated results regarding those years as well as the results of the 2018 according to the new criteria, as determined. The results of the audits for the three financial years are awaited.

On 30.06.2020 ANACOM started a public consultation regarding the provision of the universal postal service after the end of the current concession on 31.12.2020, namely on the terms and conditions to be associated with the provision of the universal service (USO) and the terms under which the USO will be provided by the universal service provider(s) designated under Article 17(1)(b) of Law 17/2012 of 26 April (Postal Law).

For that purpose, on the same date ANACOM published six draft decisions regarding:

  • Criteria setting the formation of the prices of the universal postal service;
  • Quality of service parameters and performance targets associated with provision of the universal postal service;
  • Delivery of postal items at premises other than the domicile;
  • Concept of unreasonable financial charge for purposes of compensation of the net cost of the universal postal service;
  • Methodology for calculating the net costs of the universal postal service (CLSU); and
  • Information to the provided by the universal service provider(s) to the users.

These draft decisions were submitted to public consultation until 18.08.2020 and CTT made its specific contributions on each one of the issues mentioned above. The procedure awaits ANACOM's public consultation report and its final decision.

COVID-19 Impact

On 11 March 2020, the World Health Organization declared the public health emergency caused by the COVID-19 disease as a pandemic. This situation has evolved very rapidly, and measures have been taken internationally to severely restrict the rights of free movement and economic freedom, thus seeking to prevent the transmission of the virus. Several governments, authorities and economic agents are implementing a series of initiatives with a very relevant impact on the populations and on the global and national economic activity. The COVID-19 pandemic affected consumers and companies and, although the Group has maintained its activity and has been associated from the outset with the "stay at home" movement in the various geographies where it operates and carried out various initiatives aimed at facilitating access for all to the services provided, business has generally been negatively influenced.

Due to the context of uncertainty, at the Annual General Meeting of 29 April, CTT decided to suspend the payment of the 2019 dividend and allocate the 2019 net profit to Retained Earnings.

In this context, the Group has been implementing additional measures to strengthen its financial position and liquidity and ensure its operational response, while seeking to preserve the value of traditional businesses and invest in new ones, more linked to digital platforms and e-commerce. As an example, the following services were created:

  • CTT Comércio Local (CTT Local Trade) is a digital platform that ensures the entire process of selling and buying to traders and end customers. Vendors can join the service at the respective City Hall and have thus a new means of selling their products, while consumers can make their purchases safely without leaving home.
  • Lojas Online (Online Stores), an offer that allows SMEs to create online stores and facilitates the sale of their products. There are currently 1,020 registered online stores and at the end of June there were 297 in operation, covering various sectors of activity, with emphasis on food products, clothing and footwear.
  • Home delivery of medical supplies in partnership with the National Association of Pharmacies, which allows the users to order medicines by e-mail or telephone directly to the participating pharmacies, while CTT ensures the next-day delivery.
  • Expresso para Hoje (Express for Today), a comprehensive online service for urgent delivery of parcels, goods or documents within 2 hours in a partnership CTT entered into with Uber.

The E&P business unit also resented the effect of the COVID-19 pandemic, with the end of March and the beginning of April particularly affected by the restrictions imposed on most sectors of the economy. These restrictions had a strong impact on the profile of shipments, with a reduction in B2B volumes, both parcels and cargo, and strong growth in e-commerce activity. The growth of e-commerce has since supported the growth of this business area.

The Financial Services & Retail business unit was most impacted, with a significant reduction in Public Debt Certificates subscriptions, a situation which is already showing a sustainable trend towards recovery.

In Banco CTT business unit the impacts were more visible in terms of consumer credit and auto loans. The volume of auto loans production was strongly affected by the closure of auto dealerships, as a result of the confinement measures, and began in mid-March a downward trend of new proposals captured which lasted until the second week of May, when the trend was reversed.

In the context of the pandemic, the Group also carried out the following assessments:

  • Review of expected credit losses ("ECL") to be applied to amounts receivable and bank deposits as at 30 June 2020, with reformulation of the risk parameters in order to reflect in the forward-looking component the economic deterioration resulting from the situation of COVID-19, considering for this purpose the combination of the projected changes in unemployment rate and GDP. This revision of the parameters had an impact of around €3.2m in the consolidated accounts of the Group;
  • Within the scope of public moratoria (Decree-Law 10-J/2020 and Decree-Law 26/2020) and sector moratoria (within APB (Portuguese Banking Association) and ASFAC (Association of Specialised Credit Institutions)), the Banco CTT Group has already approved 2,900 moratoria corresponding to €66.6m and representing 7 % of the consumer credit portfolio;
  • Due to the great uncertainty regarding the evolution of the pandemic and its real effects on the national and international economy, the Group is updating its business plans for 2019;
  • The Group analysed whether there were additional signs of impairment arising from the impacts of COVID-19 on the results of the various businesses of the Group, according to the current forecasts, which could indicate the existence of impairment of goodwill and other non-current assets, namely tangible and intangible assets, with no additional impairments to be recognised;
  • Review of the existence of onerous contracts due to the current situation. No contracts were identified that should be considered as onerous contracts;
  • Monitored the evolution of compliance with the financing covenants, not having identified situations of default;

  • In order to strengthen its financial position and manage liquidity risk, the Group contracted a new financing in the amount of 25 M €, of which no amount had yet been used as at 30 June 2020;

  • Recognition of incremental costs associated with COVID-19, namely related to personal protection equipment and additional security and hygiene measures amounting to around €0.6 million.

On 30 June 2020, the Group received around €0.2 million in support for families in connection with the closure of schools.

Despite the high uncertainty regarding the evolution of the pandemic and its effects on the Group's businesses, it is the understanding of the Board of Directors that in view of its financial and liquidity situation, the Group will overcome the negative impacts of this crisis, without jeopardizing the continuity of the business. Management will continue to monitor the threat evolution and its implications in the business and provide all necessary information to its stakeholders.

28. Subsequent events

After 30 June 2020 and up to the present date, no relevant or material facts have occurred in the Group's activity that have not been disclosed in the notes to the financial statements.

Declaration of Conformity

7. DECLARATION OF CONFORMITY

Pursuant article 246(1)(c) of the Portuguese Securities Code, the members of the Board of Directors and of the Audit Committee of CTT - Correios de Portugal, S.A. ("CTT") identified below hereby state that, to the best of their knowledge, the interim condensed consolidated accounts relative to the first half of 2020 were prepared in accordance with the applicable accounting standards, providing a true and fair view of the assets and liabilities, the financial position and the results of CTT and the companies included in its consolidation perimeter, and that the interim report faithfully presents the important events which occurred in the first half of 2020 and their impact on the interim condensed consolidated accounts, as well as the main risks and uncertainties for the second half of the year.

Lisbon, 31 August 2020

The Board of Directors

Non-Executive Chairman of the Board of Directors

Raul Catarino Galamba de Oliveira

Chief Executive Officer (CEO)

João Afonso Ramalho Sopas Pereira Bento

Member of the Board of Directors and of the Executive Committee

António Pedro Ferreira Vaz da Silva

Member of the Board of Directors and of the Executive Committee (CFO)

Guy Patrick Guimarães de Goyri Pacheco

Member of the Board of Directors and of the Executive Committee

João Carlos Ventura Sousa

Member of the Board of Directors and of the Executive Committee (COO)

João Miguel Gaspar da Silva

Non-Executive Member of the Board of Directors and Chairwoman of the Audit Committee

Maria Luísa Coutinho Ferreira Leite de Castro Anacoreta Correia

Non-Executive Member of the Board of Directors and of the Audit Committee

Steven Duncan Wood

Non-Executive Member of the Board of Directors

Duarte Palma Leal Champalimaud

Non-Executive Member of the Board of Directors

Isabel Maria Pereira Aníbal Vaz

Non-Executive Member of the Board of Directors

João Eduardo Moura da Silva Freixa

Non-Executive Member of the Board of Directors

Jürgen Schröder

Non-Executive Member of the Board of Directors

Margarida Maria Correia de Barros Couto

Non-Executive Member of the Board of Directors and of the Audit Committee

María del Carmen Gil Marín

Non-Executive Member of the Board of Directors

Susanne Ruoff

(SIGNED ON THE ORIGINAL)

KPMG & Associados - Sociedade de Revisores Oficiais de Contas, S.A. Edifício FPM41 - Avenida Fontes Pereira de Melo, 41 - 15° 1069-006 Lisboa - Portugal +351 210 110 000 | www.kpmg.pt

LIMITED REVIEW REPORT ON CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(This report is a free translation to English from the original Portuguese version. In case of doubt or misinterpretation the Portuguese version will prevail.)

Introduction

We have performed a limited review of the accompanying condensed consolidated financial statements of CTT - Correios de Portugal, S.A. (the Group), which comprise the condensed consolidated statement of financial position as of 30 June 2020 (that presents a total of Euro 2,640,262,949 and total equity of Euro 129,788,219, including non-controlling interests of Euro 294,193 and a negative consolidated net profit attributable to the shareholders of Euro 1,984,332), the condensed consolidated statements of income, comprehensive income, changes in equity and cash flows for the six month period then ended, and the accompanying explanatory notes to these condensed consolidated financial statements.

Management responsibilities

Management is responsible for the preparation of these condensed consolidated financial statements in accordance with IAS 34 - Interim Financial Reporting as adopted by the European Union, and for the implementation and maintenance of an appropriate internal control system to enable the preparation of condensed consolidated financial statements that are free from material misstatement, whether due to fraud or error

Auditor's responsibilities

Our responsibility is to express a conclusion on the accompanying condensed consolidated financial statements. Our work was performed in accordance with the International Standard on Limited Review on Financial Statements and further technical and ethical standards and quidelines issued by the Portuguese Institute of Statutory Auditors ("Ordem dos Revisores Oficiais de Contas"). These standards require that we conduct the review in order to conclude whether anything has come to our attention that causes us to believe that the condensed consolidated financial statements are not prepared in all material respects in accordance with the IAS 34 - Interim Financial Reporting as adopted by the European Union.

A limited review of condensed consolidated financial statements is a limited assurance engagement. The procedures that we have performed consist mainly of making inquiries and applying analytical procedures and subsequent assessment of the evidence obtained. The procedures performed in a limited review are substantially less that those performed in an audit conducted in accordance with International Standards on Auditing (ISA). Accordingly, we do not express an audit opinion on these condensed consolidated financial statements

Conclusion

Based on the work performed, nothing has come to our attention that causes us to believe that the accompanying condensed consolidated financial statements of CTT - Correios de Portugal, S.A. on 30 June 2020, are not prepared, in all material respects, in accordance with the IAS 34 - Interim Financial Reporting as adopted by the European Union.

Emphasis of matter

Without modifying our conclusion, we draw attention to note 27, which describes the measures taken in the context of the pandemic resulting from the spread of the new coronavirus ("COVID-19") to strengthen its financial position and liquidity and ensure its operational response, as well as the impacts by business area and the analyses carried out in the preparation of the financial statements. In the same note, it is mentioned that, despite the high uncertainty regarding the evolution of the pandemic and its effects on the Group's businesses, it is the understanding of the Board of Directors that in view of its financial situation and liquidity, the Group will overcome the negative impacts of this crisis, without impacting the business continuity.

31 August 2020

SIGNED IN THE ORIGINAL

KPMG & Associados -Sociedade de Revisores Oficiais de Contas, S.A. (registered at CMVM under the nr. 20161489 and at OROC under the nr. 189) represented by Paulo Alexandre Martins Quintas Paixão (ROC nr 1427)

9 Investor Support

9. INVESTOR SUPPORT

Investor support is carried out by the InvestorRelations Department (IR), a team of 3 people managed by Peter Tsvetkov.

9.1 Contacts

E-mail: [email protected] Telephone: +351 210 471 087 Fax: +351 210 471 996

9.2 Press releases and disclosure of financial information

During the 1st half of 2020, CTT's disclosure of material information to the market consisted of:

  • The Integrated Report of 2019, as well as the consolidated results presentations and press releases regarding the full year 2019 and the 1st quarter of 2020; and
  • 9 press releases with material information (including the Notice to Convene the 2020 Annual General Meeting of Shareholders, and quarterly results press releases and presentations), 18 press releases regarding qualifying holdings in CTT and 17 concerning management transactions of CTT shares. In total, 44 communications to the market were produced in the period.

9.3 Events

Throughout the semester, CTT took part in multiple events, including virtual events from March onwards due to the COVID-19 pandemic, as follows:

  • 4 conferences of which two were attended in person, hosted in Lyon and Madrid by the brokers ODDO BHF and Santander, respectively, and two virtual conferences, organised by Ahorro Corporación Financiera and Goldman Sachs;
  • 2 roadshows both virtual, arranged by CM-CIC with investors from New York and Boston, and by CaixaBank BPI for European investors;
  • 3 virtual meetings organised by CaixaBank BPI, CaixaBI and JB Capital Markets; these meetings, named as E-Talks or Virtual Breakfasts, were attended by institutional investors from the United Kingdom, Spain and Portugal;
  • 1 Webinar organised by Banco BIG, where 90 retail investors from Portugal participated;
  • 1 visit –CTT also received the visit of one investor in Lisbon.

Additionally, reference should also be made to the large number of conference calls with investors and research analysts, which together with the events mentioned above, allowed CTT to contact more than 100 capital market participants throughout the semester.

9.4 Financial calendar

CTT financial calendar for the 2nd half of 2020 foresees the following corporate events:

Event Date
1
st Half 2020 Results
5 August 2020*
1
st Half 2020 Integrated Interim Report
31 August 2020*
9 Months 2020 Results 4 November 2020*

* After market close.

CONTACTS

HEADQUARTERS

Avenida D. João II, no. 13 1999-001 Lisboa PORTUGAL Telephone: +351 210 471 836 Fax: +351 210 471 994

Customers

Email: [email protected] CTT Line +351 210 471 616 Workdays from 08:30 am till 07:30 pm

Market Relations Representative

Guy Pacheco

Investor Relations Department

Peter Tsvetkov Email: [email protected] Telephone: +351 210 471 087 Fax: +351 210 471 996

Media

Communication & Sustainability Department Media Advisory Cátia Cruz Simões Email: [email protected] Telephone: +351 210 471 800

Website

www.ctt.pt

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