Investor Presentation • Feb 21, 2025
Investor Presentation
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21 FEBRUARY 2025



14:30 - 15:00 – Achievements and 2025 Strategy Update Matteo Del Fante – CEO

15:00 – 15:20 – Financial Highlights
Camillo Greco – CFO
15:20 – 15:30 Closing Remarks
Matteo Del Fante – CEO
15:30 Q&A Session
This document contains certain forward-looking statements that reflect Poste Italiane's management's current views with respect to future events and financial and operational performance of the Company and of the Company's Group.
These forward-looking statements are made as of the date of this document and are based on current expectations, reasonable assumptions and projections about future events and are therefore subject to risks and uncertainties. Actual future results and performance may indeed differ materially from what is expressed or implied in this presentation, due to any number of different factors, many of which are beyond the ability of Poste Italiane to foresee, control or estimate precisely, including, but not limited to, changes in the legislative and regulatory framework, market developments, price fluctuations and other risks and uncertainties, such as, for instance, risks deriving from the direct and indirect effects resulting from the international ongoing conflict.
Forward-looking statements contained herein are not a guarantee of future performance and you are therefore cautioned not to place undue reliance thereon.
This document does not constitute a recommendation regarding the securities of the Company; it does not contain an offer to sell or a solicitation of any offer to buy any securities issued by Poste Italiane or any of its Group companies or other forms of financial assets, products or services.
Except as may be required by applicable law, Poste Italiane denies any intention or obligation to update or revise any forward-looking statements contained herein to reflect events or circumstances after the date of this presentation.
Pursuant to art. 154- BIS, par.2, of the Consolidated Financial Bill of February 24, 1998, the executive (Dirigente Preposto) in charge of preparing the corporate accounting documents at Poste Italiane, Alessandro Del Gobbo, declares that the accounting information contained herein corresponds to document results and accounting books and records.
This document includes preliminary results and forward-looking statements that are not a guarantee of future performance as well as summary financial information that should not be considered a substitute for Poste Italiane's full financial statements.
Numbers in the document may not add up only due to roundings.
21 FEBRUARY 2025

UNMATCHED ITALIAN PLATFORM COMPANY DELIVERING SUSTAINABLE REVENUE AND PROFITABILITY GROWTH
DIVIDEND POLICY FURTHER UPGRADED, PAY-OUT INCREASED FROM ≥65% TO 70%, BACKED BY STRONG VISIBILITY ON CASH FLOWS AND GROUP CAPITAL OPTIMIZATION. 2024-28 CUMULATED DIVIDEND OF c.€7.5BN
● PROPOSED FY-24 DPS OF €1.08 (+35% Y/Y), €1.4BN TOTAL 2024 DIVIDEND – BALANCE OF €0.75 P/S (€0.97BN TOTAL) TO BE PAID IN JUNE 20253
1. Adjusted excluding systemic charges related to insurance guarantee fund (€74m p.a. for 2024 and 2025) and costs and proceeds of extraordinary nature (€341m for 2024 of extraordinary costs related to tax credit Voluntary Risk Assessment "VRA"); 2. 2024-2028 Strategic Plan "The Connecting Platform" presented in March 2024; 3. Ex dividend date 23 June 2025



1. Includes direct and indirect employment; 2. % of the population within 5 min. (or 2.5km) of a Pick-Up & Drop-off point (incl. Post Offices); 3. 2017 numbers reported according to IFRS4; 4. Adjusted excluding systemic charges related to insurance guarantee fund (€74m for 2024) and costs and proceeds of extraordinary nature (€341m for 2024 of extraordinary costs related to tax credit Voluntary Risk Assessment "VRA")

STRONG ADJUSTED EBIT GROWTH DRIVEN BY STEADY REVENUE PROGRESSION AND OPERATING LEVERAGE
€bn unless otherwise stated
| 2017 | 2023 | 2024 | 2017-24 CAGR |
|
|---|---|---|---|---|
| REVENUES3 | 10.57 | 11.99 | 12.59 | +3% |
| ADJUSTED EBIT1 | 1.12 | 2.62 | 2.96 | +15% |
| NET PROFIT | 0.69 | 1.93 | 2.01 | +17% |
| DPS (€) | 0.42 | 0.80 | 1.08 | Proposed +14% |
2017 numbers reported according to IFRS4; 1. Adjusted excluding systemic charges related to insurance guarantee fund (€74m for 2024) and costs and proceeds of extraordinary nature (€341m for 2024 of extraordinary costs related to tax credit Voluntary Risk Assessment "VRA"); 2. 2024-2028 Strategic Plan "The Connecting Platform" presented in March 2024; 3. Revenues are restated net of commodity price and pass-through charges related to the energy business. 2017 revenues are restated net of interest expenses and capital losses on investment portfolio





UPGRADED 70% P/O RATIO DIVIDEND POLICY DRIVEN BY STRONG VISIBILITY ON CASH FLOW GENERATION AND CAPITAL OPTIMIZATION

1. Includes final installment of 2024 dividend to be paid, following AGM approval, in June 2025; 2. Initial target of 0.55 published for 24SI (Mar-21); 3. Initial target of 0.59 published for 24SI (Mar-21), first upgrade at 0.63 published for 24SI PLUS (Mar-22); 4. Initial target of 0.62 published for 24SI (Mar-21), first upgrade at 0.68 published for 24SI PLUS (Mar-22), second upgrade at 0.71 published for CMD 2023 (Mar-23); 5. Initial target of 0.92 implied from Net Profit initial guidance of €1.9bn and 65% payout ratio; 6. Calculated on the average market cap of 2024; 7. Data from 27 October 2015 to 14 February 2025
FTSE MIB: +140%
KPI 2023 2024


• New labour union agreement enabling network transformation and providing visibility on Business Plan execution and cost base • Full release of SuperApp and continued focus on digitalization / omnichannel approach
1. 2024-2028 Strategic Plan "The Connecting Platform" presented in March 2024; 2. Based on 2024 B2C and B2B volumes; 3. Includes Motor (distribution only); 4. Issuing
IMPROVING CUSTOMER EXPERIENCE, LOYALTY AND CROSS-SELLING OPPORTUNITIES

1. Clients that used a Poste Italiane digital channel; 2. Customers who have at least one on digital channel and one access in UP during the year; 3. CX refers to Customer Experience and is calculated as the average between Net Promoter Score "NPS" (70%) and Customer Effort Score "CES" (30%); 4. App User Stickiness is calculated as daily active users/monthly active users on Poste Italiane's Apps; 5. Defined as all transactions (e.g. bill payments, bank transfers, etc.) as well as sales (e.g. subscription of financial products), excluding LIS transactions and sales
• Polis project on track: 3k Post Offices completed (a further 600 underway) and 81 co-working sites finalized; >50k PA
SOCIAL
• 99k engaged employees ('INSIEME-Connecting Ideas')5
• Confirmed Top Employers and Equal Salary certifications • New Collective Labour Contract for the period 2024-2027 • +138% digital transactions (financial, insurance, payments)7
• 6m training hours & 95% upskilling index4
• 1.9k re-skilled FTEs to perform strategic roles6
CREATING VALUE FOR THE COUNTRY
CUSTOMER EXPERIENCE
INNOVATION
• CSRD-compliant internal control system
INTEGRITY & TRANSPARENCY
• 'AA' rating • Sustainability Yearbook 2025 (90/100)
• Best-in-class World/Europe Indices

services provided3
• 'Advanced' (ESG overall score 79/100 rating)
• Platinum medal • 'Top 1%' (89/100)
13



THE KEY PILLAR OF OUR OMNICHANNEL MODEL DELIVERING A HYBRID EXPERIENCE TO OUR CLIENTS

1. Digital interactions (app and web) as of 31 December 2024; 2. Reached 1st place on Apple & Android in 2024


TRANSFORMING OUR MODEL IN A TECH COMPANY LEVERAGING ON OUR ARCHITECTURE

| LOGISTICS TRANSFORMATION |
||
|---|---|---|
| • Launch of the new directly managed courier network in H1-25 • 1/3 of logistics transformation completed by YE-25 |
Parcels delivered 42% by group employees1 (2025) |
|
| OPERATIONAL DRIVERS | 2025 KPIs | |
| • Repricing actions partially compensating further volume decline |
Repricing actions +50m revenues '25 vs '24 |
|
| PARCEL AND LOGISTICS | ||
| OPERATIONAL DRIVERS | 2025 KPIs | |
| Domestic Parcels |
• Margin improvement on smaller B2X client base • O-O-H2 growth leveraging on unmatched client reach |
+20% O-O-H2 volumes Y/Y |
| International | • Continuous growth of international inbound business • Outbound business w/DHL up to speed |
c.350 2025 int. inbound m revenues |
| Contract Logistics |
• Expanding E2E client base capitalising on synergies with express courier |
'25 vs '24 3 c.25% revenues growth |
| • Milano Cortina 2026 Winter Games |
Milano Cortina project and Healthcare logistics (+50% including Milano Cortina project)
18



• 1% of TFAs rebalanced in 2024 expected to more than double in 2025




Postal Books (1875) Postal Bonds (1925)




1. Source: ANIA. Including Life protection Individual and group insurance policies. Italian + non-EU insurance companies operating in Italy; 2. Preliminary estimate for market net flows; 3. Source: ISTAT, Bank of Italy. Excluding period affected by Covid-19 pandemic; 4. Source: ANIA. Including individual and group insurance policies. Italian + non-EU insurance companies operating in Italy (life protection and non-motor P&C); 5. Preliminary estimate for market GWP growth; 6. Internal estimate

1. Osservatorio Innovative Payments estimate (Politecnico di Milano); 2. Internal Estimates based on Globaldata, Euromonitor, Cerved; 3. Number of transactions including payments, top-ups and withdrawals


€bn unless otherwise stated
| 2023 | 2024 | 2025 | |
|---|---|---|---|
| REVENUES | 11.99 | 12.59 | 12.8 |
| ADJUSTED EBIT2 | 2.62 | 2.96 | 3.1 |
| NET PROFIT |
1.93 | 2.01 | 2.1 |
| DPS (€) | 0.80 | Proposed 1.08 |
|
| DIVIDEND PAYOUT | 54% | 70% | 70% |
1. 2024-2028 Strategic Plan "The Connecting Platform" presented in March 2024; 2. Adjusted excluding systemic charges related to insurance guarantee fund (€74m p.a. for 2024 and 2025) and costs and proceeds of extraordinary nature (€341m for 2024 of extraordinary costs related to tax credit VRA)


1. 2024-2028 Strategic Plan "The Connecting Platform" presented in March 2024; 2. Dividend coverage ratio defined as total dividend from subsidiaries/business units divided by dividends to shareholders; 3. Calculated on the average market cap of 2024

…ENABLING UPGRADED DIVIDEND POLICY WHILE CONFIRMING SOUND CASH AND CAPITAL POSITION


FINANCIAL HIGHLIGHTS
21 FEBRUARY 2025
Camillo Greco CFO

| € m unless otherwise stated |
||||||
|---|---|---|---|---|---|---|
| Q4-23 | Q4-24 | Δ% | FY-23 | FY-24 | Δ% | |
| REVENUES | 3,186 | 3,362 | +6% | 11,989 | 12,589 | +5% |
| ADJUSTED EBIT1 |
515 | 685 | +33% | 2,620 | 2,961 | +13% |
| NET PROFIT | 411 | 418 | Includes Systemic charges and Tax Credit VRA impact2 +2% |
Includes from sennder capital gain 1,933 |
109 2,013 |
Includes Systemic charges and Tax Credit VRA impact2 +4% |
HIGHLIGHTS
Revenues and costs are restated net of commodity price and pass-through charges of the energy business; 1. Adjusted excluding systemic charges related to insurance guarantee fund (€74m for 2024) and costs and proceeds of extraordinary nature (€341m for 2024 of extraordinary costs related to tax credit Voluntary Risk Assessment "VRA"); 2. Post-tax impact of VRA benefiting from recovery of tax deductability on provisions and losses on tax credits also from previous years

2024 PROFITABILITY GROWTH BENEFITING FROM HIGHER REVENUES AND EFFECTIVE COST MANAGEMENT

1. Adjusted excluding systemic charges related to insurance guarantee fund (€74m for 2024 o.w. €16m for Financial Services and €58m for Insurance Services) and costs and proceeds of extraordinary nature (€341m for 2024 for Mail, Parcel & Distribution of extraordinary costs related to tax credit VRA); 2. Adjusted excluding systemic charges related to insurance guarantee fund (€18m for Q4-24 o.w. €4m for Financial Services and €14m for Insurance Services) and costs and proceeds of extraordinary nature (€341m for Q4-24 for Mail, Parcel & Distribution of extraordinary costs related to tax credit VRA)

€bn unless otherwise stated
| 2017 | 2023 | 2024 | 2025 | |
|---|---|---|---|---|
| REVENUES2 | 10.57 | 11.99 | 12.59 | 12.8 |
| ADJUSTED EBIT3 | 1.12 | 2.62 | 2.96 | 3.1 |
| NET PROFIT | 0.69 | 1.93 | 2.01 | 2.1 |
| DPS (€) | 0.42 | 0.80 | Proposed 1.08 |
70% payout |
| Achieved Overachieved |
2017 numbers reported according to IFRS4; 1. 2024-2028 Strategic Plan "The Connecting Platform" presented in March 2024; 2. Revenues are restated net of commodity price and pass-through charges related to the energy business. 2017 revenues are restated net of interest expenses and capital losses on investment portfolio; 3. Adjusted excluding systemic charges related to insurance guarantee fund (€74m p.a. for 2024 and 2025) and costs and proceeds of extraordinary nature (€341m for 2024 of extraordinary costs related to tax credit VRA)


1. Adjusted excluding costs and proceeds of extraordinary nature (€341m for 2024 of extraordinary costs related to tax credit VRA); 2. 2024-2028 Strategic Plan "The Connecting Platform" presented in March 2024; 3. Includes Philately, Patenti Via Poste, Poste Motori, Poste Welfare Service, AgileLab, Sourcesense; 4. Includes income received by Other Segments in return for use of the distribution network and Corporate Services and for reimbursement related to capex cost


1. Including intersegment distribution revenues; 2. Including revenues from payment slips (bollettino), banking accounts related revenues, fees from INPS and money transfers; 3. Including revenues from custody accounts, credit cards, other revenues from third-party products distribution; 4. Adjusted excluding systemic charges related to insurance guarantee fund (€16m for 2024)




1. Includes Private Pension Plan (PPP); 2. Adjusted excluding systemic charges related to insurance guarantee fund (€58m for 2024); 3. 2024-2028 Strategic Plan "The Connecting Platform" presented in March 2024; 4. Includes motor GWP; 5. Net of reinsurance. Since 2023 COR defined as insurance expenses, net reinsurance expenses, other technical income and expenses, not directly attributable expenses divided by gross insurance revenues, 2022 numbers restated accordingly


1. Excluding the impact of 12p.p. related to €0.5bn of 2024 additional remittance to be paid in 2025; 2. Remittance ratio: dividend paid by Poste Vita to Poste Italiane on accrual basis; 3. Negative impact on Solvency ratio assuming a +100 bps increase of the spread; 4. In 2022 a 100 bps spread increase would have triggered the country volatility adjustment, not triggered in 2023 and 2024; 5. To be paid through the Plan period, subject to (i) Solvency ratio staying above 200% after distribution, (ii) availability of distributable reserves in Italian GAAP accounts and (iii) compliance with any limitation on dividends set by regulators

WORKFORCE TRANSFORMATION WITH HIGHER FTEs IN EXPANDING BUSINESSES – IMPROVING PRODUCTIVITY

1. Annualized figures, calculated excluding IFRS17 effect and 2023 one-off bonus; 2. Group revenues minus cost of goods sold

HR-COSTS EMBEDDING NEW LABOUR AGREEMENT AND INCREASED EFFICIENCY

1. 2024-2028 Strategic Plan "The Connecting Platform" presented in March 2024; 2. Includes Ordinary and Non-ordinary HR costs: 3. Calculated excluding IFRS17 impact


1. Excluding other non-HR costs. Numbers are restated restated net of commodity price and pass-through charges of the energy business; 2. Refers to parcels, payments and telco; 3. Ratios calculated excluding IFRS17 impact

CONTINUING TO INVEST IN DIGITALISATION AND SUPPORT BUSINESS TRANSFORMATION

21 FEBRUARY 2025

UNMATCHED ITALIAN PLATFORM COMPANY DELIVERING SUSTAINABLE REVENUE AND PROFITABILITY GROWTH
DIVIDEND POLICY FURTHER UPGRADED, PAY-OUT INCREASED FROM ≥65% TO 70%, BACKED BY STRONG VISIBILITY ON CASH FLOWS AND GROUP CAPITAL OPTIMIZATION. 2024-28 CUMULATED DIVIDEND OF c.€7.5BN
● PROPOSED FY-24 DPS OF €1.08 (+35% Y/Y), €1.4BN TOTAL 2024 DIVIDEND – BALANCE OF €0.75 P/S (€0.97BN TOTAL) TO BE PAID IN JUNE 20253
1. Adjusted excluding systemic charges related to insurance guarantee fund (€74m p.a. for 2024 and 2025) and costs and proceeds of extraordinary nature (€341m for 2024 of extraordinary costs related to tax credit Voluntary Risk Assessment "VRA"); 2. 2024-2028 Strategic Plan "The Connecting Platform" presented in March 2024; 3. Ex dividend date 23 June 2025
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