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TRIBAL GROUP PLC

Annual Report Dec 31, 2011

7987_10-k_2011-12-31_53e86968-7d1a-4380-ac36-239ce7b32860.pdf

Annual Report

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ANNUAL REPORT + ACCOUNTS

For the year ended 31 December 2011

Driving growth and creating value through focus

Our vision: to create and deliver world class technology based products and services that help our education, learning and training customers deliver excellence.

About us

Tribal is a leading provider of technology products and services to the education, learning and training markets We are based in the UK, and operate internationally, particularly in Australia, New Zealand and the US

We deliver

Technology Services
A range of proprietary software products to
support the business needs of education,
learning and training providers
A range of services to support the improvement
of education, learning and training delivery by
our customers
Our core markets
Higher Education Schools
Further Education and vocational learning Local and central government authorities
Key market positions*
Number 1 provider of student management
systems to UK universities
Number 2 provider of Childrens Services
information systems to local authorities in the UK
Number 1 provider of school, college and
nursery inspections in the UK on behalf of Ofsted
Number 1 provider of student management
systems to UK FE colleges and training providers
* Company estimates

Global reach

Contents

Short term 2011 objectives

Create a simplified organisation, establish an efficient cost base and develop a 3 year strategy plan

18 Keith Evans talks about our 3 year plan

Our mission:

  • Deliver shareholder value we are committed to delivering shareholder value, and are targeting to more than double earnings per share within a three year period.
  • Market positions our aim is to be the number 1 or 2 provider of our key products or services in our existing geographic markets, and to build strong market entry positions in selected new geographic markets.
  • High performance culture we are building a high performance company culture which supports our values and strategic ambitions.

Introduction

01 Contents
02 Financial summary
04 Chairman's statement
08 Our business - Technology
12 Our business - Services
16 Our markets

Business review

18
Our strategy - Group
20
Our strategy - Technology
21
Our strategy - Services
22
Key performance indicators (KPIs)
24
Operating review
28
Financial review
34
Principal risks and uncertainties
38
Corporate responsibility

Governance

40 Board of directors
41 Directors' report
43 Corporate governance
46 Audit committee
49 Remuneration report
55 Directors' responsibilities statement

Financial statements

56 Independent auditor's report to the members
of Tribal Group plc
57 Consolidated income statement
58 Consolidated statement of comprehensive income
59 Consolidated balance sheet
60 Consolidated statement of changes in equity
61 Consolidated cash flow statement
62 Notes to the financial statements
106 UK GAAP Tribal Group plc – company
financial statements
112 Five year summary

Financial summary

Year ended
31 December
2011
Year ended
31 December
2010
Change
Revenue £108.2m £104.1m 4.0%
Adjusted operating profit1 £11.3m £8.3m 36.7%
Adjusted operating profit margin 10.4% 8.0% 30.0%
Adjusted profit before tax1 £9.5m £6.8m 39.3%
Exceptional costs (continuing business) £5.4m £6.3m
Profit/(loss) before tax (continuing business) £3.7m (£0.4m)
Adjusted diluted earnings per share1 7.9p 5.6p 41.1%
Loss for the year £22.4m £62.1m 63.9%
Dividend per share 1.00p 2.50p (60.0)%
Operating cash flow from continuing operations2 £7.6m £21.0m (63.9)%
Net debt £16.0m £18.5m (13.5)%

Notes:

1 The adjusted operating profit, adjusted operating profit before tax and adjusted diluted earnings per share are in respect of continuing operations, excluding intangible asset amortisation of £0.2m (2010: £0.3m), exceptional costs of £5.4m (2010: £6.3m), in the case of adjusted profit before tax and earnings per share, financial instruments charge of £0.1m (2010: £0.6m) and, in the case of earnings per share, the related tax of £1.7m (2010: £1.4m).

2 Operating cash flow from continuing operations is defined as net cash from continuing operating activities after capital expenditure,and before exceptional cashflows.

  • Revenue increased by 4.0% to £108.2m (2010: £104.1m)
  • Adjusted operating margins improved from 8.0% to 10.4%
  • Adjusted profit before tax1 increased by 39.3% to £9.5m (2010: £6.8m)
  • Completion of sale of non-core Health, Government and Resourcing businesses loss on discontinued activities of £25.8m (2010: £61.7m)
  • Completion of restructuring programme, following the sale of non-core businesses, to reduce the Group's cost base and streamline the Group's organisational structure, delivering annualised savings of £5.3m
  • Exceptional restructuring costs of £5.4m (2010: £6.3m)
  • Adjusted diluted earnings per share1 of 7.9p (2010: 5.6p)
  • Final dividend of 0.60p (2010: 0.65p)
  • Full dividend for the year of 1.00p (2010: 2.50p)
  • Order book of £177.5m, a decrease of 4.6%
  • Operating cash flow from continuing operations2 of £7.6m (2010: £21.0m)
  • Significant reduction in net defined benefit pension obligations to £0.5m
  • Net debt of £16.0m (2010: £18.5m)

" The past two years have been a period of transformation for Tribal. We have restructured the business, focusing on our core strengths in the education, learning and training markets."

Keith Evans Chief Executive, Tribal

Adjusted operating margin1 up from 8% to over 10% 30%

Adjusted earnings per share1 up to 7.9p 41%

Net debt reduced to £16m 14%

Commentary

"The past two years have been a period of transformation for Tribal. We have restructured the business, focusing on our core strengths in the education, learning and training markets. Our cost base is leaner, we have simplified our organisational structure, and our strategy to build on our market leading technology assets and strong service related intellectual property is clear.

"Whilst the macro-economic environment has been uncertain during 2011, our products and services demonstrated resilience in mixed market conditions. Our financial performance improved and, with revenue growing by 4%, and adjusted operating margins rising to over 10%, we concluded 2011 with trading performance ahead of our earlier expectations.

"Our UK markets are responsive to our product and service propositions, and we have identified good opportunities to develop new products and services over the medium term. We have also established strong positions in our chosen international markets, and are seeing good opportunities for continued growth.

"Our current trading is in line with our expectations for 2012, which will continue to be a period of investment in our products, people and our international presence. As a result of seasonality in our business, and our programme of investment, we anticipate our profits will be weighted towards the second half of the year, and Tribal has good potential to make further progress over the medium term."

Keith Evans, Chief Executive, Tribal

Chairman's statement

This year has continued to be a period of significant change for Tribal, and one in which we have achieved a major repositioning of the group.

Our evolution

The year ended 31 December 2011 was a period of significant change for Tribal, and one in which we have achieved a major repositioning of the group.

Initial development as a support services business

Tribal evolved over the past decade as a diverse support services business, growing successfully during a period of economic prosperity. Initially developed through an acquisition-led strategy, the group evolved to encompass operations in a number of markets, and under a range of business models.

Addressing challenges

As the economic climate has become more challenging, some of the businesses within the group faced difficult trading conditions. During 2010 and 2011, we directly confronted these challenges. Our short-term strategy sought to:

  • exit those activities which created unacceptable risk to the future financial stability of the group;
  • simplify our organisational structure;
  • significantly reduce our cost base; and
  • focus our future on areas of strength within the group.

Delivering our short-term objectives

We have made good progress in delivering our short-term objectives.

Exiting non-core markets

We completed the disposal programme, which was initiated in 2010. The disposal of our Support Services division, made up of the Nightingale Associates architecture business, the Kindred communications business and the Tribal Resourcing business, was concluded in March 2011. In April 2011 we completed the sale of our Health and Government businesses to Capita Group PLC.

Simplifying our organisation

The conclusion of the disposal programme allowed us to focus on development of the former Education division. We have simplified our organisational structure, creating greater flexibility and enhancing accountability throughout the business.

We are now organised into two distinct, but clearly related, divisions:

  • Technology providing a range of proprietary software products to support the business needs of education, learning and training providers; and
  • Services delivering a range of services to support the improvement of education, learning and training delivery by our customers.
2010 2011
January June July October March April Ongoing
Tribal comprises
4 divisions
Disposal of
Nightingale
Associates
Acquisition of
Class
Measures
(US)
Disposal of
Kindred
Disposal of
Resourcing
Disposal of
Health and
Government
Education, Learning
and Training market
focused business
Education
Health
Government
Support Services
Technology
Services

" In eighteen months, Tribal has transformed itself from a diverse support services business into a technology and services business, focused on the education, learning and training markets. The building blocks are now in place to support our growth strategy."

John Ormerod Chairman, Tribal

Cost reduction programme

Following the completion of our disposal programme, we undertook a further cost reduction programme, lowering our cost base by approximately £5.3m on an annualised basis. In so doing, we have removed unnecessary layers of management and exited surplus properties, whilst retaining our focus on delivering quality products and services.

Developing a three year strategy

Our strategy now aims, over the medium term, to build on the market-leading technology assets and strong servicerelated intellectual property within our business.

A leading provider of technology products and services to the education, learning and training markets

Chairman's statement continued

Establishing the foundations for growth

We have put in place building blocks that are fundamental to a well-balanced growth strategy, reducing risk and providing investment capacity.

Management team

We were pleased to appoint Keith Evans, formerly Chief Operating Officer, to become our Chief Executive in November 2011. Keith has successfully led the business through a period of transformation, and continues to be supported by Steve Breach, our Group Finance Director who joined us in 2010.

Our divisional leadership has been refreshed. Clive Ansell (Managing Director – Technology) and Janet Tomlinson (Managing Director – Services) have considerable experience leading software and educational delivery in the UK and internationally.

We have a committed and energised leadership team, with the right skills and capability for the task at hand.

People and culture

Our business depends on the expertise of our staff. We are fortunate to work with a talented group of people, who have shown great resilience during a period of change. Tribal embraces a positive culture in which our people continue to grow, develop and innovate.

Efficient cost base

Streamlining an organisation is a painful process, but has been essential to create an efficient and flexible cost base to support our growth plans. Our cost base is now appropriate to our business' needs.

Dividends

The board has reviewed our dividend policy and believes it is appropriate, given the strength and prospects of the business, to continue to pay dividends. The Board has proposed a final dividend of 0.60p which taken with the earlier interim dividend of 0.40p means a total dividend per share of 1.00p. This dividend is well covered, and it is the company's intention to maintain this level of cover going forward, and progressively to grow the dividend in line with the growth in the company's underlying earnings. The board will continue regularly to review this policy, but at the current time believes re-investing surplus funds back into the business together with maintaining this policy is appropriate.

Financial stability

Whilst our reported net debt at 31 December 2010 was £18.5m, underlying net debt was somewhat higher for reasons set out in the Financial Review. During 2011, we have reduced our net borrowings to £16.0m, and have a long-standing and supportive relationship with our lending banks, HSBC and Lloyds Banking Group. As we enter 2012, our balance sheet is more resilient, and we have suitable financing facilities in place for the medium term to support our development strategy.

Looking to the future

We look to the future with renewed confidence.

Competitive advantages

We remain cautious of the impact of uncertainties in the world economy. Nevertheless, given our competitive advantages and the market opportunities available to us, we believe that Tribal is well positioned to grow its existing strong customer base in the UK, and to take advantage of a significant range of international opportunities.

Our vision

Our vision is to build a business that creates, builds and delivers world-class technology-based software products and services that help our education, learning and training customers deliver excellence.

Our recent success in Australia and New Zealand demonstrates the world-class credentials of our technology products. The New South Wales Department of Education and Communities, one of the largest Englishspeaking education systems in the world, has provisionally chosen our systems to deliver its Student Administration and Learning Management programme, which subject to conclusion of negotiations will roll out our systems across New South Wales.

Likewise, our work in Nashville, Tennessee, helping the local school district to improve under-performing schools, demonstrates the international credentials of our service capabilities.

Our mission

Tribal is emerging from a period of transformation. Our mission is now to continue to provide market-leading products to our customers, to retain and recruit high calibre staff to support our growth, and to restore and grow shareholder value, in which respect we are targeting to more than double earnings per share within a three year period.

John Ormerod, Chairman 22 March 2012

University of Sydney – Sydney Student Project

The University of Sydney was founded in 1850 and has over 3,000 academic staff and over 49,000 students. In a project running until October 2013, Tribal is working with the university to implement a pioneering new student management system based on our world leading SITS:Vision solution.

The new student system utilises self-service web access to simplify the way students pay fees, access timetables and check exam results, as well as enabling staff to reduce the amount of paperwork required.

In addition to the core solution, additional modules are being implemented including our Accessibility Management software that helps institutions to improve service levels to students and cater for the more effective management of student welfare. As well as the core implementation project, Tribal is working with the University on a change management and organisational transformation project as well as reviewing its information quality.

Our business – Technology

Technology products – A range of proprietary software products to support the business needs of education, learning and training providers.

What do our products do?

We bring together world-class software development with deep domain expertise in our selected markets to provide the essential "plumbing" of records management for our customers' core business. Our workflow processes manage student applications, curriculum design, training and learning records, through to social care records for children in local authorities. These systems increase the efficiency and effectiveness of our customers, and improve the experience of their students, learners and clients.

Our products have a growing international market, based on independent evaluation of the world-class nature of our products and associated delivery services.

In some areas, the requirements may be unique and spread across complex multiple institutions, in which case we provide bespoke one-off software tools, processes and content. Typically these are based on existing platforms we have developed and worked on with multiple customers.

Our expertise in the technology and practice of records and information management, in complex software oversight systems, and in mobile and e-learning, is sought after by public and private sector customers around the world.

Product portfolio

Student management systems

In universities, SITS:VisionTM streamlines student administration, managing the whole process from initial enquiries from prospective students to engaging with alumni. In Further Education colleges, ebs4TM records and manages information throughout the life of the student, simplifying curriculum planning and delivery and improving data reporting.

Both of these product sets require extensive configuration around detailed processes in educational institutions, led by our professional services teams, who are often drawn from practitioners with considerable experience in these institutions.

MaytasTM is the market leading solution for the management of work-based learner information and tracking, supporting training providers and major corporates' internal training programmes.

Childrens Services systems

Our SynergyTM product range is designed to help Childrens Services departments to improve the way information is collated, analysed and distributed, from integrated school applications across a local authority, ranging from case management for Special Educational Needs through to a Family Information Service.

We have also recently introduced a new product, our Childrens Social Care Record system, developed during 2011, to provide an integrated information management system for the social care of children by local authorities, based on the latest policy drivers around whole-family, whole-environment information to support decision making.

Bespoke software development

We develop a wide range of solutions including mobile apps, collaborative web portals and online professional continuing professional development (CPD) systems.

Specific examples include k2, which offers a new and innovative approach to estate and property management, offering a single integrated system for all propertyrelated management functions, and Advance, our leading e-learning solution to improve functional, key and core skills across workforces.

Other platforms provide, for example, integrated learning support for NHS South West, including a major programme of learning content digitisation; and a placement management service for the University of East London and 10 other tertiary educational establishments.

"Increased customer focus, growth, innovation and international expansion are all features of the reconstituted and forward-looking Technology business. Our products and people are demonstrably world class and we look to drive and develop both as we deliver better performance to our customers and better returns for our shareholders."

Clive Ansell Managing Director, Technology

Sales and Revenue

We sell our software products and our project capabilities directly to our end customers, both in the UK and internationally.

In general, our software products attract a software licence fee, and additional fees for deployment and implementation, given that larger customers will require significant amounts of configuration to provide specific local and functional tailoring to their particular requirements. Subsequent maintenance includes scope for a series of upgrades, agreed at User Forums. Bespoke projects may also attract ongoing service fees if there is an element of the solution that requires human services to support it, and/or if there is user-specific content that requires redesign, construction, or digitisation.

Our business – Technology continued

Delivery

Technologies underpinning our products

Although rooted in an increasingly integrated technological architecture, we deploy a range of underlying software technologies, from specialist systems to Microsoft platforms to Open Source software, either because of appropriateness for the task at hand, or because of significant customer preference across a customer sector.

Our products and bespoke implementations can be either hosted by customers, ourselves or using cloud-based or shared service models.

Software development capabilities

Our products and projects are developed within so-called "Agile" methodologies, where the immediate software deliverables are very regularly prioritised to deliver the highest priority features and maintenance fixes, working closely with customers, including sector-specific User Forums. We also canvass customers around the longterm strategic direction of product development, for example through Strategic User Forums.

Our software development teams are mainly based in the UK. We are however moving towards a global delivery model, where we have begun to deploy and recruit developers and implementation teams in the territories where we are seeing significant expansion, to add to our growing operations in the UK.

Implementation teams are growing in scale to match the increasing number of larger contracts, and the associated increased geographic spread of those contracts. Within our global delivery model, this has already led to substantial professional service and programme management teams in Australia and New Zealand.

In line with our product roadmaps, over the course of 2012, all of our products will have new modules provided, and a number will have programmes of re-platforming (entirely renewing the software base of a product) completed. In addition to the new product development of our Children's Social Care Records system, and the development of some large new products for single customers, 2012 will be a period of investment in an increasingly strong and broadening portfolio of offers.

Product Customer UK market status
(
Company estimates)
International
market status
Student management
systems
Universities and other
higher education
institutions
Number 1 Successfully entered
Australia and
New Zealand
Further Education colleges
and secondary education
Number 1 As above
Vocational learning
providers and large
employees
Number 1 Early stage
Childrens' Services
systems
Local education authorities Number 2 Early stage
Social care record system Local education New product Early stage
Asset management system Broad-based offering Established product Early stage

Mobile Learning Environment (MoLE), US Department of Defense

Tribal has worked in partnership with the US Department of Defense to develop specialist smartphone learning applications for use by international medical teams and aid agencies to educate and guide aid workers in disaster relief situations.

Tribal is providing expert technical advice and software development capability focused on mobile learning. Underpinning the project is Tribal's innovative mobile learning suite, a software platform optimised for sharing critical information, and just-in-time learning, across all major smartphones and integrating with traditional learning platforms.

This platform has also been adopted by the central online learning platform at the Department of Defense as their core solution for all future mobile courses. Tribal will be providing all the apps and back-end systems to support this.

Our business – Services

Services – A range of services to support the improvement of education, learning and training.

What do our Services deliver?

Our services underpin the better delivery of education and training by universities, colleges, schools and training providers. We deliver our services either as discrete activities, or as an integrated package of work, assisting customers to enhance their performance and efficiency.

Measurement

Our Measurement activities encompass primarily benchmarking and school improvement services.

We are the leading provider of benchmarking services to universities and Further Education colleges in the UK and New Zealand. Our teams use established cost accounting techniques to derive a range of measures that, with a broad databank, can be cross-compared to similar organisations. Benchmark findings are used to guide strategic planning by these institutions.

In school improvement services, we use evidence based diagnostic and assessment software tools developed as part of our compliance work. These self-evaluation tools enable education stakeholders' perceptions to be captured and analysed, before being correlated with external review findings.

In Nashville, we are using these tools within a wider programme which combines elements of measurement, compliance and delivery under a 5 year contract to support the evidence based improvement of under-performing schools.

Compliance

Tribal is the largest and leading provider of inspection services for Ofsted in the UK. We are the only provider to have been awarded two of the five Ofsted inspections contracts; one for school and learning and skills inspections, and the other for Early Years registrations and regulation. Tribal inspects more than 30,000 providers each year, including Further Education colleges, workbased learning providers, maintained schools, independent schools, child minders, childcare settings, and Initial Teacher Education providers.

We also provide inspection services for a range of customers in the UK and overseas, where our work extends from teacher accreditation services in Massachusetts, through establishing inspection protocols, competency frameworks and inspection activity. During 2011 we successfully delivered contracts for the education departments of Abu Dhabi and Guernsey. Looking forward into 2012, our work will continue in the Middle East, and will extend into new areas such as inspection of training provision for the National Skills Academy for Railway Engineers.

Delivery

Our Delivery services bring together specialist learning content and operational support capabilities, designed directly to enhance the outcomes achieved by education and training providers.

We are experts in personal development e-portal management, delivering the underpinning technology developed by our Technology business, and programme managing projects such as the National Centre for Excellence in the Teaching of Mathematics, which provides professional development for over 70,000 mathematics teachers in the UK, and a service for the NHS South West which provides e-learning professional development to over 120,000 staff across 3,000 sites.

" We enter 2012 with an exciting new business proposition for Services.

By bringing together the wealth of domain expertise across our teams and building on the technology-based solutions developed for successful contracts, we are well positioned to drive forward our growth strategy."

Janet Tomlinson Managing Director, Services

In Further Education, our specialist content activities deploy vocational learning material through remote and e-learning technologies to over 30,000 students in colleges and in the workplace.

Tribal provides apprenticeship training programmes for large employers, including McDonald's, where we combine deep vocational training domain expertise with technology solutions and service delivery capabilities.

We are also a key participant in the provision of careers advice and guidance. We work in diverse settings, ranging from over 50 prisons in England where we engage with over 70,000 offenders each year to assist their return to the job market, through schools careers advice, to international locations such as Croatia where we are providing lifelong career guidance services under an EU funded contract.

Our business – Services continued

Delivering our services

Our people

Our people bring a unique set of knowledge and direct experience in nurseries, schools, Further and Higher Education, adult learning and local/central government. Organisationally, we promote close working between our domain experts resulting in better solutions.

Driving operational efficiency

Bringing together our service offerings under a single management structure enables efficiency in our working style, and aids the identification of synergies.

Underpinning technologies

Our services are becoming increasingly technology based. Our participation in important education and learning initiatives creates an ideal environment in which new products and services can be developed.

In order to accelerate the introduction of applied technology into our current portfolio, we are investing in the development of software solutions in our high growth areas.

Services Customers UK market status International market status
Measurement Benchmarking Universities and FE colleges Number 1 Number 1 in New Zealand
Improvement services Early Years providers, schools
and FE colleges
Established provider Successfully entered US
(Tennessee)
Inspections UK: Ofsted, education or training
providers, Academy chains
International: country/state education
departments, British Schools
Number 1 Number 1 in Abu Dhabi
Successfully entered US
(Tennessee)
DfE Accredited Inspectorate
of British Schools Overseas
Compliance Competency and standards
frameworks
UK: Ofsted, Academy chains, local
authorities;
International: education departments
of countries and states
Number 1 Number 1 in Abu Dhabi
and Guernsey; successfully
entered US (Tennessee and
Massachusetts)
Registration and regulation UK: Ofsted
International: US states
Number 1 Successfully entered US
(Massachusetts)
Delivery E-portal management Government departments and
education or training providers
Strongly established
provider
Present in EU funded
markets
Specialist content
and delivery
Schools, FE colleges, training
providers, employers
Established provider Products under
development
Apprenticeship services Large employers and vocational
learning providers
Established provider N/a
Careers advice and guidance Schools, local authorities,
Government agencies
Number 1 in offender
management advice
Present in EU funded
markets

School Improvement – Nashville, Tennessee

Metropolitan Nashville Public Schools ("MNPS") are responsible for the provision of public education in the metropolitan district of Nashville, Tennessee. Faced with the challenges of improving education standards within its schools the local school board, the Metropolitan Nashville Board of Public Education, wanted to explore new methods to drive sustainable change and improvement in its education standards.

Building on its expertise in delivering inspection and school improvement services in the UK, Tribal has partnered with MNPS to develop a tailored improvement programme which will be delivered initially to the 33 highest priority schools in the Metropolitan Nashville District.

The five year programme uses a model which delivers sustainable improvement by allowing the school and its community to lead the action. Supported by an analytical software tool, the programme seamlessly combines school and online self review, external review and school improvement support. A key feature is the development of a school-to-school support network to help schools tackle the improvements needed. Its ultimate goal is to ensure that every student in the identified schools is college-ready.

The programme was launched in September 2011 and initial findings are already promising. Feedback from participating schools shows an increased focus on student achievement:

"The programme has given my staff a voice, focused us on the student and empowered us to progress towards greater expectations and aspirations"

"We have the answers to our problems within our schools - the programme catalyzes action"

"The philosophy of examining what interventions are truly increasing achievement and abandoning the rest is very appealing and compelling"

Our markets

Continued investment in education, learning and training remains a key theme for governments and businesses around the world.

Introduction

With continued investment in education, learning and training remaining a key theme for governments and businesses around the world, Tribal operates in markets which have good long term growth potential. We are seeing growth opportunities in the majority of our markets although, given current macroeconomic conditions, some areas are currently experiencing longer buying cycles.

  • Higher Education 19%
  • Further Education 29%
  • Schools 29%
  • Other Government Departments 23%

Higher education

Tribal is the leading provider of student management systems to universities in the UK, with 89 of 165 UK universities using our systems. Student management systems are characterised by long replacement cycles (typically in excess of 10 years), with opportunities for multiple module enhancement purchases over the lifecycle of the system.

In the UK, funding changes for universities have brought the "student experience" into sharp focus, as universities compete for student fees. The administrative interaction between a prospective student and a university is a key feature of that experience, and universities are investing to enhance their "front end", creating demand for new functionality in our student management systems.

In addition, across the UK and our international markets, we believe that there are more than 50 universities which continue to use in-house or near end-of-life systems, and which will need to procure replacement systems within the next 3-4 years. Tribal is well placed to participate in this renewal process both in the UK and in its chosen international markets.

Further education and vocational training

The longer buying cycles we are experiencing in Further Education colleges in the UK, particularly in student management system procurements, have been more than compensated by strong levels of activity in the Further Education and vocational learning markets in Australia and New Zealand.

Our Services division is increasingly active across a range of areas in the Further Education market. Our Measurement business, which includes benchmarking services across all aspects of college performance, has experienced good demand in the UK and internationally. In Delivery, we have seen good activity levels in apprenticeship investment programmes by large employers, supported by UK government policy and funding, and our careers advice and guidance services continue to see a healthy level of opportunities in both schools and in offender management programmes.

Further Education training providers are also responding to cost-challenges by seeking more efficient ways of delivering training and learning. Our specialist content business is responding to this trend, with increased remote learning and e-learning solutions, and we are encouraged by our progress to date.

Technology revenue by market

  • Higher Education 39%
  • Further Education 24%
  • Other Government Departments 37%

Services revenue by market

  • Higher Education 5%
  • Further Education 32%
  • Schools 50%
  • Other Government Departments 13%

Schools

Governments around the world are placing ever-greater emphasis on the pursuit of quality in their schools. Tribal is the leading provider of quality assurance services on behalf of the UK Government through its inspection contracts with Ofsted. Whilst the UK market for such compliance work is stable, we are seeing increasing opportunities in international markets to develop our compliance activities, both through direct inspection work (such as we are undertaking in the Middle East) or allied to evidence based school improvement programmes (such as we are delivering in Nashville in the US).

Other government departments

Tribal provides specialist services to government departments, both in local and central government.

In local government, Tribal is a leading provider of management information systems to Childrens Services departments in the UK. We have seen subdued activity levels in this market over the last year, as funding pressures have reduced local government's capacity to invest. However, the recommendations of the Munro report now place increased obligations on Childrens Services departments to maintain key information on at-risk children. Our new Childrens Services Care Record system satisfies the requirements of the Munro report. Whilst it is at an early stage, we are encouraged by the

progress made by this new product, and believe that this will stimulate further activity during 2012.

Elsewhere, the UK government has adopted a cautious approach to new initiatives which require significant expenditure. We were pleased recently to extend our contract to operate the National Centre for Excellence in the Teaching of Mathematics, but the wider environment means we have seen reduced activity levels in our work with UK central government during 2011, and we expect this to continue during 2012.

HIgher Education Further
Education
Schools Other
Government
Departments and
non-government
Total Tribal
share of market
(revenue in
year ended 31
December 2011)
Overall market
growth potential
(high/medium/
low)
Student
management
systems
Systems used
in 89 of 165 UK
universities
Systems used in
10 universities
outside the UK
Systems used
in 391 of c2,800
FE colleges and
training providers
in the UK
Systems used
in 6 FE colleges
outside the UK
Tribal share:
£28.1m
High
Childrens Services
systems
Systems used in
112 of 202 local
authorities
Tribal share:
£5.0m
Medium
Bespoke software
development
Tribal share:
£13.4m
Low
Measurement Benchmarking
in 21 of 165
universities
Benchmarking
in 39 of 328 FE
colleges
Tribal share:
£5.9m
Medium
Compliance Inspecting 160 of
328 FE colleges
Inspecting c9,500
of c30,000
schools, and
47,000 of 105,000
early years settings
Inspecting
266 schools
internationally
Tribal share:
£31.5m
Low
Delivery 150 of 328 FE
colleges use our
specialist content
52 of 135 prisons
use our careers
advice service
Tribal share:
£26.9m
Medium
TRIBAL REVENUES £20.8m £32.2m £31.7m £26.1m £110.8m
Less: intersegment sales relating to bespoke software development provided from Technology
division to Services division
£(2.6)m
Total
Tribal
external
revenues £108.2m

Our strategy - Group

After two years of change, during which we have overcome considerable challenges, Tribal is emerging as a refocused business.

Refocused and re-energised

After two years of change, Tribal is emerging as a refocused business, underpinned by strong competitive advantages in both its Technology and its Services activities.

Our vision is to establish a business that creates, builds and delivers world-class technology based products and services that help our education, learning and training customers deliver excellence. We have organised our business with this aim in mind.

Customer focused

Our strong market positions give us considerable insight and empathy with our customers' needs. This allows us to create the right products and services to remain or become number 1 or 2 provider in our chosen markets.

Right people, right roles, right incentives

Delivery of our goals depends on our people, and the environment in which we facilitate their success. We sustain a high performance culture which supports our strategic ambitions. We keep and attract the right people, put them in the right roles, and provide the right incentives to reward success.

Focus on organic growth

Tribal's strategy is based on organic growth, which we believe offers the most attractive returns to our shareholders. We will however consider acquisition opportunities which may arise, particularly smaller bolt-on acquisitions which can enhance our product or service offerings.

Delivering shareholder value

Our mission is now to restore and grow shareholder value. We are focused on more than doubling earnings per share over the medium term, underpinned by resilient and profitable revenue streams across our selected domestic and international markets.

Delivering our strategy - across the Group

We are driving towards key goals which have applicability across the Group.

Embedding technology throughout the business

The power of technology to drive efficiency for our customers is dramatic. Our student management systems help education and training providers run their businesses intelligently and cost effectively. Our services are more compelling for customers when delivered on the

Group - Key strategic actions Applicable key
performance measures
Embedding technology throughout Tribal, with creative synergy
between Technology and Services businesses, moving us from a
Technology and Services business to become a technology-based
Products and Services business
Proportion of revenues which are underpinned by technology
Internationalise our customer base, growing international revenue
as a proportion of total revenue
Revenues from international sources
Enhancing our sales and business development capability to drive
profitable organic revenue growth
Total revenue growth rates
Deliver shareholder value through earnings per share growth, growing
revenue whilst maintaining a tight grip on costs
Sustainable earnings per share growth
Revenue growth across the Technology and Services divisions Revenue growth year-on-year
Enhancing operating margins through increased efficiency and
controlling overheads
Operating margins growth
Reducing debt, create the opportunity (subject to investment Cash conversion %
opportunities) for a debt free business Net debt levels

" Tribal is now an efficiently structured and focused business with a clear organic growth strategy. Our market leading technology and service capabilities in the UK are complementary and also combine to create a powerful innovation engine to produce and bring to market a strong supply of new products and services which can be delivered to our existing customer base and new customers. We also continue to leverage the strength of our UK market credentials to enter and rapidly establish strong positions in our chosen international markets."

Keith Evans Chief Executive, Tribal

back of scalable applied technology which allows us to capture our intellectual property in "repeatable" systems, and opens up access to our services to many new users, often across physically dispersed locations.

Maintaining creative synergy between Technology and Services

Our Technology and Services businesses are complementary and increasingly collaborative. Our technology expertise allows us to develop efficient tools and approaches to enhance our service provision. At the same time, our services place us in the front line with our customers, bringing us insight into the challenges they face, and stimulating innovative ideas for new technology products which can help our customers.

Internationalise our customer base

Our products and services have increasing resonance in international markets. We are now established in Australia and New Zealand, and are pleased with our initial progress in the US. We aim to enter other carefully selected international markets, focusing on Englishspeaking locations where our credentials are most powerful.

Enhancing our sales and business development capability

Organic growth demands a high-performing sales and business development capability. We are expanding our sales and business development teams to support our growth aspirations.

Maintain a tight grip on our overheads

We have significantly reduced our overhead cost base, and we now benefit from a lean organisational structure. We will continue to focus on overhead cost reduction.

Reducing debt

We remain focused on driving down our borrowings, and on generating cash from our operations.

Our strategy - Technology

Delivering our strategy - Technology

Maintaining our leading UK positions through investment in our products

We will continue to invest in development of our existing products, ensuring that the underlying technology remains robust and its functionality meets customers' evolving needs in our chosen markets.

Establishing leadership in Australia and New Zealand

During 2010 and 2011, we have established a strong presence in Australia and New Zealand with our student management systems. As universities and colleges in these locations are increasingly upgrading their legacy systems, we now aim to establish ourselves as the leading provider of these systems in those markets.

Entering new markets

We consider that universities and colleges in other Englishspeaking Commonwealth markets will follow a similar path to those in Australia and New Zealand. North America is a competitive and advanced market, but we believe it nevertheless offers potential opportunities to a new entrant such as Tribal. We continue to assess the most appropriate new markets for our software products and the most effective means of market entry.

Establishing a leading position in the UK for Childrens Services systems

We are a leading provider of management information systems for education services to Childrens Services departments of local authorities in the UK. In addition, we have recently launched a new product, focused on the Childrens Social Care Record requirements of the Munro report. We aim to maintain our leading position in the education services market, and establish a leading position in the childrens' social care market.

Technology - Key strategic actions Applicable key
performance measures
Investment in our technology products – maintain technological
robustness and enhance functionality
Product development investment as a % of technology revenue
Internationalising our software products:
Establish leading market positions in Australia and New Zealand -
for student management system products
Number 1 or 2 in the market
Entering new markets – consider selective entry to new markets
with student management system products
Establish market participation
Establish leading position in UK market for Childrens Services
systems
Number 1 or 2 in market

Business review

Governance

Delivering our strategy - Services

Create new technology-based tools and solutions

We are leaders in measurement, inspections and career advice and guidance services in the UK, and today we use technology to enhance our productivity and quality assurance. We will build on these existing skills and tools to develop and market new software products based on this expertise.

Establishing leadership for Measurement-based services internationally

Our education performance measurement services hold a leading position in the UK; we aim to grow these activities in Australasia, where we are already a leader in the FE college market.

In the US, we believe there are significant market opportunities in evidence based school performance improvement. We are progressing well with our initial school project in Nashville, and we aim to replicate this in due course with similar projects in the US.

Expand support for apprenticeship providers

Tribal has established a strong presence in managing apprenticeship programmes for large employers, such as McDonald's. Our service brings together our technology products to manage apprenticeship student records, and delivery expertise through remote e-learning provision. Government policy increasingly supports vocational learning, and more large employers are establishing

apprenticeship schemes to develop junior staff. Tribal is well placed to support these programmes.

Expand scope of careers guidance services

We are a key provider of careers guidance in UK prisons and schools. Under the 2012 Education Bill, UK schools are obliged to provide careers advice and guidance to pupils. Tribal will use its expertise to support schools in meeting this new duty, drawing on our skills and our technology capabilities.

Specialist learning content and management

We are a leading provider of specialist vocational learning materials to FE colleges in the UK. We are also an innovator in professional development solutions for virtual communities, such as healthcare professionals, teaching professionals in mathematics and special educational needs.

Services - Key strategic actions Applicable key
performance measures
Create new technology-based tools and solutions to enhance the
productivity of ourselves and our customers through:
Productising technology platforms for measurement services
(focused on benchmarking and school improvement activities)
Developing technology-based self-evaluation tools to support,
complement and enhance compliance services (primarily
inspections activities)
Proportion of revenues which are underpinned by technology
Creating new technology based solutions for professional and
workforce development requirements and specialist content needs
Establish leadership positions in measurement-based education
performance improvement services internationally
Number 1 or 2 in relevant market
Services revenues from international sources
Expand support for apprenticeship providers - grow large employer
customer base in apprenticeship programme management
Related revenue growth
Expand scope of careers guidance services - grow careers advice
and guidance service into schools and specialist communities
Related revenue growth

Key performance indicators (KPIs)

The Board uses a range of performance measures to monitor and manage the business.

Commentary: Whilst we plan to invest in additional business development resource during 2012, we see the opportunity for sustainable growth in the medium term.

Commentary: We have made good progress during the latter part of 2011, and the increasing application of technology throughout the business is expected to enhance margins further over the medium term.

Objective: Increasing proportion of overall revenue generated from international markets

Commentary: Our international sales pipeline continues to grow, and the New South Wales Student Administration and Learning Management project, subject to completion of negotiations, will underpin international revenue growth.

Objective: Increasing order book supporting enhanced revenue visibility

£186m £178m

Performance 2010 Performance 2011

Commentary: Subsequent to the year end, we announced our appointment as preferred bidder on the New South Wales Student Administration and Learning Management contract which, subject to completion of negotiations, will significantly increase our order book.

costs but after capital expenditure). working capital profile, we are now working from a stable platform; cash generation will remain a key measure as we

Note: it is our intention to extend our KPI reporting over the forthcoming reporting periods, to include measures such as retention of people, environmental impact and the extent to which technology underpins our wider activities. However, at this stage, with the restructuring programme having only recently been completed, we wish to establish a suitable track record in new KPI measurements before disclosing them in our reports.

Performance 2010 Performance 2011 Commentary: We are investing and working to product roadmaps which will see enhancement and upgrades across our product range over the medium term. Performance 2010 Commentary: After a period of some distortion to our explore new business opportunities going forward.

Cash conversion

67%

254%

Product development investment

6%

3%

3%

Objective: Sustained investment in development of

existing and new technology products, stated as a percentage of Technology division revenue.

2010 2010

2011 2011

6%

254% 67% Performance 2011

Objective: Generate strong cash flow from our continuing operations (measured before exceptional

Governance

Operating review

Despite the distraction of substantial change across Tribal during 2011, the continuing business has performed well throughout the year.

Introduction

Following changes to our sales and business development capabilities, and after completion of our cost reduction programme, the Group performed particularly strongly during the final quarter of the year. As a result, our operating profit for the year ended 31 December 2011 was significantly ahead of our previous expectations.

Technology
Year ended 31 December 2011
£'000
2010
£'000
Revenue
Licence 7,854 6,802
Implementation 16,969 16,767
Maintenance 14,641 14,607
Other 7,098 6,161
46,562 44,337
Of which:
UK 82% 87%
International 18% 13%
100% 100%
Adjusted segment operating profit 9,343 10,733
Adjusted operating profit margin 20% 24%
Technology product development £3.0m £1.1m
Services product development £0.6m £0.8m
Total product development investment £3.6m £1.9m

Our Technology business grew revenue by 5.0% to £46.6m (2010: £44.3m). Divisional adjusted operating profit was £9.3m (2010: £10.7m), and the adjusted operating margin was 20% (2010: 24%).

We experienced mixed market conditions across the different sectors and geographies in which our Technology business operates. In the UK, funding pressures on some of our customers have continued to present challenges, and have contributed to extended purchasing cycles. Nevertheless, we have continued to win important new customers in both Higher Education and Further Education in the UK.

Our products also continue to demonstrate their credentials in international markets, and we have had a number of further notable successes in New Zealand and Australia. As a result, we grew our international revenues from £6.2m to £8.3m, which represents 18% of our total Technology revenues.

Our group-wide cost reduction programme has contributed to margin improvements within the Technology division during the second half of 2011. Approximately £1.5m of the total £5.3m of annualised savings arising from this programme relates to streamlining the organisational structure in our Technology business.

The reduced operating margin in the year ended 31 December 2011 reflects significant, non-recurring licence sales to the University of Sydney in 2010, the impact of the reduced level of funding for our UK customers in 2011, increasingly complex implementations (primarily in our Bespoke Solutions business) which requires heavier up-front investment ahead of significant revenue generation, and increased investment in business development activities in our international markets. We have already experienced returns on this additional business development investment with strong UK sales of software product upgrades and module enhancements during the final quarter of the year, and internationally securing preferred bidder status on the recently announced student management system contract with the New South Wales Department of Education and Communities. As a consequence, we expect to see margins improve in 2012.

Technology revenue by product type

  • n Student management
  • systems 60% n Children Services
  • systems 11%

The cost reduction programme and the strong software sales in the final quarter of the year have resulted in operating margins improving since the half year and we now plan to further increase our investment in business development activities during 2012 in both the UK and internationally.

We have also continued to invest in product development. During the year we invested £3.6m in enhancements across all of our key products. In particular our focus has been on developments to further tailor our products for the Australasian markets and our recently launched Childrens Social Care Record system. We expect to continue to invest in product development over the medium term in line with the broad investment levels we have made in 2011.

At 31 December 2011, our order book in our Technology business was £55.9m (2010: £52.6m), of which £28.9m related to software maintenance and support services extending two years to 31 December 2013. These maintenance and support arrangements typically extend over the entire period of a customer's use of our products, which usually is in excess of 10 years, and thus we would anticipate these sources of revenue substantially to recur for the foreseeable future.

Higher Education (HE)

We have continued to build on our UK market-leading position, securing significant new customers and delivering product enhancements to our existing customer base.

We are now well progressed with the implementation of our student management system in both the University of Oxford and Trinity College Dublin. The scope of our system implementation has continued to expand in the University of Sydney, which is now our largest HE customer site.

In spite of uncertainties in the worldwide economy, our pipeline of opportunities is strong, particularly in international markets.

Further Education (FE)

Our Further Education and work-based learning student management systems business has performed well, driven by strong international activity levels compensating for subdued activity in the UK.

Domestically, the Further Education and work-based learning markets continue to be affected by funding pressures, although we have seen signs of easing towards the latter part of 2011, with for example our ebs4 student management system recently being purchased by Kingston College and Tower Hamlets College.

In New Zealand, we have continued to expand our installed customer base, and in the second half of 2011 we completed the sale of our ebs4 system to six further polytechnic colleges. We now provide student management systems to approximately 20% of colleges in New Zealand, having initially entered the market in 2010.

In Australia, our preferred bidder status on the contract with the New South Wales Department of Education and Communities will, subject to negotiations, provide significant underpinning to our expectations for 2012, whilst our international pipeline remains promising.

Childrens Services

The market for our Childrens Services software has experienced inertia following government consultation in late 2010 which recommended changes in the approach to records management taken by Childrens Services departments. As a result, new software product sales in this market have been low during 2011, although our installed base remains in place.

In response to the new legal requirements faced by our customers, at the end of 2011 we launched our new Childrens Social Care Record system which provides the requisite functionality for Childrens Services departments to meet their obligations, and Stockport Council has recently become the first local authority to purchase this new system. Looking forward, we are seeing positive signs that this new product will stimulate revenue growth in this market.

Bespoke Solutions

Our Bespoke Solutions capability undertakes a range of specialist software development work, focused on creation of database systems for customers in a number of markets, as well as supporting development projects for our Technology and Services businesses.

During 2011, our Bespoke Solutions business' customers remained cautious due to public funding constraints, and we have seen lower procurement activity as a result. However, our Bespoke Solutions team delivered the technology solution underpinning our NHS South West professional development contract in conjunction with our Services business.

Looking forward, our pipeline of new opportunities is showing positive trends. We have a number of significant one-off bespoke project opportunities, are seeing increased activity for our Microsoft product implementation services by local government and have recently been selected by the Department of Education to support delivery of its Property Data Survey programme across schools in England.

Operating review continued

Services
Year ended 31 December 2011
£'000
2010
£'000
Revenue
Measurement 5,922 5,710
Compliance 31,474 23,238
Delivery 26,897 33,563
64,293 62,511
Of which:
UK 93% 93%
International 7% 7%
100% 100%
Adjusted segment operating profit 5,442 1,607
Adjusted operating profit margin 8% 3%

Our Services business grew revenue by 3% to £64.3m (2010: £62.5m). Divisional adjusted operating profit was £5.4m (2010: £1.6m), and the adjusted operating margin was 8% (2010: 3%).

Our markets have generally remained active, in spite of public sector funding restraint. New opportunities in discretionary spending areas remain subdued, but domestically we have seen continued good opportunities in apprenticeships, vocational learning and careers advice and guidance, reflecting the Government's wish to enhance the quality of vocational training and careers support across the UK. Internationally, the appetite of governments to drive up educational achievement is leading to a range of interesting new opportunities for which we are well qualified.

Our international revenues were £4.8m, up £0.7m in comparison to 2010, and representing 7% of our total Services revenue. Our services are establishing increasingly strong credentials in our international markets. Within our measurement business, our college benchmarking offering is the leading provider in New Zealand and in the US we are progressing well with the Nashville schools improvement programme. In compliance, we have recently extended our schools inspection work in the Middle East and we are seeing

increasing interest in our inspection capabilities from a number of other international markets.

Our group-wide cost reduction programme, coupled to a firm focus on efficient delivery, exiting loss-making activities and increasing use of technology to enable that efficiency, has contributed to margin improvements within the Services division during the second half of 2011. Approximately £1.7m of the total £5.3m of annualised savings arising from this programme relate to streamlining the organisational structure in our Services business.

At 31 December 2011, our order book in our Services business was £121.6m (2010: £133.5m).

Measurement

Our Measurement activities have experienced solid demand through the year, underpinned by our benchmarking activities in both the UK and New Zealand.

In the US, delivery of our schools improvement work in Nashville, Tennessee commenced in the second half of 2011. This contract represents an example of our strategy to deploy our technology to enhance our service delivery. Supported by analytical software tools, the program uses a model which delivers sustainable evidence based improvement by allowing the school and its community to lead the action plan. Early feedback on the program is encouraging and we anticipate expanding the activity in this area in both Nashville and surrounding areas. This contract will last for up to 5 years and is worth up to US\$6m.

Compliance

Our Compliance revenue growth has been led by the successful implementation of our Ofsted Early Years inspection contract, which went live in the last quarter of 2010. We continue to benefit from a strong working relationship with Ofsted.

We are successfully expanding our inspections activities both in the UK and internationally. For example, in the UK, we secured a 3 year £0.5m contract to inspect the provision of training by the National Skills Academy of Railway Engineering. Internationally, we are active in the US through our Class Measures business which we acquired in 2010, and following successful delivery of schools inspections on behalf of the Abu Dhabi Education Council in 2011, we have recently been awarded a contract worth up to £6m to conduct school inspections in Abu Dhabi over the next 3 years.

Delivery

Our delivery activities are underpinned by a number of contracts in careers guidance, apprenticeships, vocational learning and professional development.

Revenue in this area declined due to a number of contracts reaching completion at the end of 2010 which were not renewed or replaced due to restrictions in public sector funding. As a result a number of business lines were closed in the UK in order to focus our delivery activities in areas where we see an ongoing demand for our services.

University of London International Academy

The University of London International Academy provides around 50,000 flexible and distance learning programmes to students in 180 countries around the world.

Tribal worked with the Academy to replace an out-ofdate, paper-based student administration process with our SITS:Vision student management system, alongside our Enterprise Service Desk software which helps institutions to improve services to their students.

Above all, our software has been configured to support the Academy meet its efficiency targets, and to support its international growth aspirations. Alongside our student management system, we have also developed a bespoke stock control and distribution system to manage the flow of the Academy's study materials to its students. The system has so far has processed approximately 35,000 study material parcels, accounting for over 350,000 individual study items that have been distributed to students around the world.

Since implementing the solution the time taken to process applications has halved, and substantial savings have been realised by the Academy. Approximately 36,000 students have registered online and approximately 130,000 students have selected their modules over the internet, with around 70% paying for their fees online.

Our careers advice and guidance expertise is deployed in the UK and internationally in donor aid markets. Our Offender Learning And Skills Services ("OLASS") careers advisory contracts, under which we provide advice and guidance to offenders in 52 prisons in England, performed well throughout the year. Implementation of our National Offender Management Services contract is well underway and this contract went live in early 2012. Under this contract, our people work with hard to reach offenders in custody or in the community to help move them towards participation in mainstream further learning and employment. Internationally, we are working in Turkey and Croatia on behalf of the European Union to enhance and develop frameworks to improve educational delivery in specialist areas such as Special Educational Needs.

In apprenticeships, we have worked increasingly closely with McDonald's, which operates one of the UK's largest apprenticeships programmes. Elsewhere, in Further Education, we are a leading provider of specialist e-content and vocational learning. Following difficult trading conditions in 2010 in this area, as government funding streams changed, we have evolved our offering and have seen a significant improvement in trading during 2011. We believe we are now well placed to develop further our remote learning capabilities in 2012.

Our professional development services are performing well. Having established the National Centre for the Excellence in Teaching of Mathematics under a contract with the Department for Education, we have now successfully won the second phase of this project under a £5m contract which extends to early 2015.

Financial Review

Introduction

Tribal has completed a significant restructuring programme during 2011. The continuing business has continued to perform well, and the changes to the business' operating structures and strategy are benefiting our trading performance and balance sheet strength.

Group Trading Summary

Continuing operations
2011
£'000
2010
£'000
Change
Revenue 108,231 104,097 4.0%
Adjusted operating profit from
divisions before central costs
14,785 12,340 19.8%
Central costs (3,473) (4,065) 14.6%
Adjusted operating profit 11,312 8,275 36.7%
Net finance costs (1,860) (1,491) (24.7)%
Adjusted profit before tax 9,452 6,784 39.3%
Adjusted effective tax rate 21.9% 21.9%
Adjusted diluted earnings per share 7.9p 5.6p

In the year ended 31 December 2011, the Group's revenue from continuing operations was £108.2m (2010: £104.1m). Adjusted operating profit was £11.3m (2010: £8.3m) and adjusted operating margin was 10.4% (2010 8.0%). Adjusted profit before tax was £9.5m (2010: £6.8m) and adjusted diluted earnings per share were 7.9p (2010: 5.6p). The statutory profit for our continuing business before tax was £3.7m (2010: loss of £0.4m).

Revenue

Revenue from continuing operations increased by 4.0% to £108.2m, driven by organic growth in the Technology business of 5.0% and the Services business of 2.9% (divisional growth rates are stated gross of intra-divisional trading).

Adjusted operating profit

Adjusted operating profit for the year ended 31 December 2011 grew from £8.3m to £11.3m, and adjusted operating margins grew from 8.0% to 10.4%. Our operating margin for the six months ended 30 June 2011 was 6.8%.

Revenue by year (£m)

Adjusted operating profit by year (£m)

After completing our programme of disposals in May 2011, our restructuring and cost reduction programme focused on streamlining our organisational structure and rationalising our property portfolio. Within the continuing business, our staff numbers at the end of 2011 were 1,300 compared to 1,389 at the start of the year. We have now focused the business into 9 key operating offices in the UK, and have re-balanced our operational activities towards low cost locations. Our central costs were 3.2% of revenue during the year ended 31 December 2011.

In our continuing business, we have achieved annualised savings of £5.3m, of which £2.9m has benefitted the year ended 31 December 2011. The operating margin enhancement arose from a combination of the benefits of the cost reduction programme, together with good underlying performance in both the Technology and Services divisions in the final quarter of 2011.

The adjusted numbers set out above exclude exceptional costs of £5.4m associated with the cost reduction programme in our continuing business.

2011
£'000
2010
£'000
3,327 1,151
1,773 1,161
913 626
6,013 2,938
- 1,888
- 770
- 661
(664) -
5,349 6,257
4,506 6,369
9,855 12,626

During the year, Tribal incurred significant costs which are outside the normal course of trading relating primarily to restructuring costs following the completion of the disposal programme. These costs have been excluded from our adjusted operating profit as they distort the underlying trading performance of the Group.

The restructuring costs relate in part to the costs of reducing headcount, particularly as we have reduced the number of management layers and sought to reduce our Group overheads. Alongside headcount reduction, our property rationalisation programme has resulted in onerous lease charges for the remaining cost commitments under property leases where we have exited surplus locations, appropriately reduced for any mitigation.

Other exceptional costs incurred in the year include mainly intangible asset impairments arising as a result of our restructuring activities.

Discontinued activities

2011
£'000
2010
£'000
Loss attributable to Resourcing (2,528) (1,399)
Loss attributable to Health and
Government
(2,764) (57,414)
Loss attributable to Kindred (780) (4,738)
Profit attributable to
Nightingale Associates
- 639
Operating loss attributable to
discontinued operations
(6,072) (62,912)
Loss on disposal of Resourcing (2,661) -
Loss on disposal of Health
and Government
(18,390) -
Loss on disposal of Kindred (3) (1,326)
Profit on disposal of Nightingale
Associates
1,087 352
Loss on disposal of discontinued
operations
(19,967) (974)
Attributable tax credit 275 2,239
Net loss attributable to
discontinued operations
(25,764) (61,647)

During the early part of 2011, the discontinued activities incurred trading losses and exceptional restructuring costs prior to their disposal. Revenue from all discontinued operations in the period was £23.3m (2010: £97.8m). Operating losses from discontinued operations before IFRS3 intangibles and exceptional costs were £1.3m (2010: profit of £0.6m). Total losses from discontinued operations were £25.8m (2010: £61.7m).

On 1 March 2011, we completed the sale of our Resourcing business to TMP (UK) Limited for an initial consideration of £1 resulting in a loss on disposal of £2.7m. TMP will pay to Tribal 20% of the revenue from existing customers for three years following completion for its Advertising and E-Solutions business streams up to a maximum deferred consideration of £6m.

On 28 April 2011, we concluded the sale of our Health and Government businesses to Capita Group PLC for a maximum consideration of £15.9m, of which up to £0.5m remains payable subject to the satisfaction of certain conditions. Net assets disposed of totalled £31.7m,

Financial Review continued

of which £22.5m related to goodwill, and £0.9m of liabilities related to retirement benefit obligations. A loss on disposal arose of £18.4m. Additionally a contingent liability of £10.6m in relation to a further defined benefit pension scheme was transferred out of the Group as part of this transaction.

Pension obligations

As a consequence of certain contract awards, primarily the Ofsted Early Years inspection contract which was entered into during the year ended 31 December 2010, a number of employees participate in defined benefit pension schemes.

The combined deficits calculated under IAS 19 at the end of the year totalled £0.5m (with gross assets of £3.2m and gross liabilities of £3.7m), compared to £1.2m last year.

Group net finance costs

2011
£'000
2010
£'000
Investment income (50) (143)
Finance costs 1,910 1,634
Net finance costs 1,860 1,491
Financial instruments 145 625
2,005 2,116

Net finance costs for the year were broadly consistent with costs of the prior year, in spite of reducing net debt levels.

The interest rate hedge which was in place at the start of the year meant that the Group bore interest at a margin of 4.90% over LIBOR for the six months ended 30 June 2011. This hedge instrument was settled on 1 July 2011, and the Group has borrowed at a floating rate since that date, thus benefiting from currently low interest rates.

Tax

The effective tax rate on our continuing business of 21.9% is lower than the standard rate due to group relief from the parts of the Group that were loss making up to disposal. The ongoing tax charge on current year profits is likely to be in broadly line with the standard corporation tax rate, reflecting disallowed expenses and non-qualifying depreciation.

Earnings per share

As a result of the losses attributable to discontinued operations, and the exceptional costs incurred during the year, the basic loss per share was 23.9p (2010: 66.3p).

The adjusted diluted earnings per share from continuing operations before exceptional costs and intangible asset amortisation, which reflects the underlying trading performance of the Group, grew from 5.6p to 7.9p.

Shareholder returns and dividends

Following completion of the restructuring programme, the statutory loss for the year was £22.4m (2010: £62.1m).

In light of the significant changes to the Group, the business opportunities now available to the business, and the risks presented by the continuing macro-economic environment, we have reviewed our dividend policy. The Board has proposed a final dividend of 0.60p per share which, together with the interim dividend of 0.40p per share, gives a total dividend of 1.00p per share (2010: 2.50p).

The dividend is covered 7.9 times by adjusted earnings per share. The final dividend will be paid on 13 July 2012 to shareholders on the register on 15 June 2012.

The Directors intend to pursue a progressive dividend policy, reflecting the cash generative nature of the continuing business, but seeking to reduce debt levels over the medium term and to retain capital sufficient to allow the Group to implement its strategic plan.

Cash flow and net debt

Net debt
2011
£'000
2010
£'000
Cash at bank and in hand 6,524 14,659
Short-term loans - -
Syndicated bank facility
(net of bank arrangement fees)
(22,503) (33,157)
Gross debt (22,503) (33,157)
Net debt (15,979) (18,498)
Gearing 35% 27%

Group net debt decreased from £18.5m at 31 December 2010 to £16.0m at 31 December 2011. At 31 December 2010, our net debt levels were significantly reduced through non-recurring favourable working capital terms from third parties which reversed by the end of the first quarter of 2011. Adjusting for the one-off effect of these favourable working capital terms, the underlying net debt of the Group at 31 December 2010 was £20.9m.

Cash flow and cash management

2011
£'000
2010
£'000
Continuing operations
Net cash from operating activities
before tax and before exceptional
cashflows 12,200 26,016
Capital expenditure (net) (836) (1,847)
Capital expenditure on product
development and business systems
(3,764) (3,166)
Operating cash flow from
continuing operations after
capital expenditure
before exceptional cashflows
7,600 21,003
Exceptional cashflows (4,786) (2,101)
Operating cash flow from
continuing operations after
capital expenditure
2,814 18,902
Discontinued operations
Net cash from operating activities
before tax
(8,540) (6,605)
Capital expenditure (net) 160 (555)
Capital expenditure on product
development and business systems
(40) (37)
Operating cash flow from
discontinued operations after
capital expenditure
(8,420) (7,197)
Net interest (1,557) (1,353)
Tax 718 (1,439)
Free cash flow (6,445) 8,913
Acquisitions and deferred
consideration
(70) (839)
Disposal of discontinued operations 12,378 5,285
Dividends paid (980) (4,284)
Financing (10,958) (3,843)
Settlement of interest rate swap
instrument
(2,086) -
Effect of foreign exchange rate
changes
26 57
(Decrease)/increase in cash and
cash equivalents in year
(8,135) 5,289

During 2011, the Group generated operating cash flows after capital expenditure, but before exceptional cashflows of £7.6m (2010: £21.0m). The Group's operating cash flow from continuing operations before exceptional cash outflows and after adjusting for the distortive effects of non-recurring working capital terms was £10.0m (2010: £18.6m).

Cash conversion for the year from continuing operations was 67% (2010: 254%). This is defined as operating cashflow from continuing activities before exceptional cash flows and after capital expenditure, divided by adjusted operating profit. After further adjusting for the distortive effect of the non-recurring favourable working capital terms at 31 December 2010 (as described above), underlying cash conversion for the continuing operations for the year ended 31 December 2011 was 88%.

Order book

The total forward order book of the Group as at 31 December 2011 was lower by 5% at £178m (2010: £186m). This relates to the next five years, but includes only 2 years of software maintenance income. Based on the period of time over which our student management systems are typically installed in customer sites, it is probable that maintenance income streams will continue well beyond a two year timeframe; maintenance income for the year ended 31 December 2011 was £14.6m.

At 29 February 2012, our order book was £170m. We have been appointed to continue to deliver the UK Government's National Centre for the Excellence in Teaching of Mathematics under a contract with a value of approximately £5m, and to conduct school inspections for the Abu Dhabi Education Council under a contract with a value of up to £6m.

Financial Review continued

Order book (£m)

Financial risks and treasury management

The main financial risks faced by the Group relate to the availability of funds to meet business needs, credit risk arising from customer defaults, fluctuations in interest rates and foreign exchange risk. These risks are managed as described below.

Funding adequacy

The Group finances its operations by a combination of cash reserves from equity capital, retained profits and bank borrowings. Our senior debt banking facility runs until February 2015 with Lloyds Banking Group and HSBC, subject to compliance with covenants. Under the terms of the facility, £30m is available under a fully fluctuating revolving credit facility. In addition, the Group currently has a combined committed bonding and working capital facility of £10m, of which up to £5m may be used as an overdraft, renewable in March 2013.

Treasury management is led by the Group finance team and operates within policies and procedures reviewed and approved by the Board. Liquidity matters are discussed in more detail in the going concern section of the Corporate Governance report.

Credit risk

The Group seeks to reduce the risk of bad debts arising from non-payment from our customers. This risk is closely monitored by the Group finance team, of which the credit control function forms part. We incurred no material bad debts (less than 0.5% of revenue) during 2011 due to our strong relationships with our predominantly public sector customers.

However, to reflect the risk associated with the sharp slowdown in the UK economy, we have maintained a relatively high allowance for doubtful debts. Debtor days outstanding at 31 December 2011 were 38 days (2010: 43 days).

Interest rate risk

Forward rate agreements and interest rate swaps are used where appropriate to achieve the desired mix of fixed and floating rate debt. During the year ended 31 December 2011, a pre-existing £25m designated

hedge under which the Group paid 4.90% was settled early as it was determined that it was economically disadvantageous to continue with the hedge arrangement. An interest rate cap has been implemented which ensures that the Group's first £20m of borrowings will incur interest costs at a maximum of 3% plus the relevant margin until 2 January 2014.

Foreign exchange risk

A proportion of Tribal's business is transacted overseas, and the performance of the company is therefore exposed to movements in foreign currency exchange rates.

Management of foreign exchange risk is overseen by the Group finance team, and policies and procedures are in place that have been approved by the Board. Where appropriate, forward exchange contracts and options are taken out in order to reduce potential financial exposure to an acceptable level. As the Group continues its international expansion, these policies and procedures are regularly reviewed to ensure that they are appropriate to the Group's operations.

There is increased risk of economic events in Europe leading to disruption in the Eurozone, possible sovereign default, banking instability and a consequent impact on economic growth rates. A relatively small part of the Group operates in countries at the centre of the Euro crisis. We currently have no activity in Greece, and aggregate revenue in 2011 across the rest of the Eurozone was less than 1%. Our cash deposits are principally with UK banks.

Outlook

Tribal now benefits from a leaner, focused operating structure. We have a clear organic growth strategy in place, which is directing our activity and decision-making.

Our UK markets are responsive to our product and service propositions, and we have identified good opportunities to develop new products and services over the medium term. We have also established strong positions in our chosen international markets, and are seeing good opportunities for continued growth.

Our current trading is in line with our expectations for 2012, which will continue to be a period of investment in our products, people and our international presence. As a result of seasonality in our business, and our programme of investment, we anticipate our profits will be weighted towards the second half of the year, and Tribal has good potential to make further progress over the medium term.

22 March 2012

Early Years Inspection Contract – Using Technology to Improve Performance

Alongside our schools and colleges inspection work, during 2011 Tribal delivered 20,336 inspections and registrations of early years providers in the South of England and London as part of our Ofsted Early Years contract. Complex operational processes, which vary according to the many types of inspections we undertake, present considerable challenges. Our proprietary software-led system of inspection workflows ensures timely delivery of inspection reports in line with tight deadlines, and automates the processes to deliver efficiency.

The workflows contain the steps each inspection goes through during its lifecycle – there may be over 100 steps in a typical workflow. These include a range of activities, including logistics and productivity tools, investigatory work, analytical assessments, document management, and internal and external reporting. During 2011, our systems facilitated the completion of 1,548,928 tasks linked to delivery of Early Years inspections.

We have increased the efficiency of inspection delivery under the Early Years contract by 352% since the contract started in the latter part of 2010, and by 185% over the course of 2011.

Principal risks and uncertainties

Risk is an accepted part of doing business. A successful risk management process balances risks and rewards and relies on a sound judgement of their likelihood and consequences.

Risk management

The board has overall responsibility for risk management and internal control within the context of achieving the Group's objectives. During 2011, Tribal has reviewed and enhanced its risk management processes in the context of the structure and strategy of the business going forward.

Risk framework

The Board establishes the overall risk framework and the risk management process is embedded within Tribal by:

  • n setting strategic direction including targets;
  • n determining the risk appetite of the business;
  • n maintaining a clear authorisation framework;
  • n reviewing and approving annual plans and budgets for the Group and each business stream;
  • n maintaining documented policies and procedures; and
  • n regularly reviewing and monitoring the Group's performance in relation to risk through monthly Board reports.

To ensure that risk is robustly managed throughout Tribal, a risk management framework operates as part of the annual business planning and on-going performance management process.

Tribal has a number of clear objectives for risk management, which this framework helps it to achieve. These are to:

  • n seek to identify, measure, control and report on business risk that could undermine the achievement of Tribal's objectives, both strategically and operationally, through appropriate analysis and assessment criteria;
  • n better allocate effort and resources for the management of key and emerging risks;
  • n drive business improvements and improved intelligence for key decision making;
  • n support and develop our reputation as a well governed and trusted organisation; and
  • n reduce cost and improve efficiency in our combined governance, risk and assurance investment

Risk register

The Group maintains a risk register, which identifies the key risks faced by the Group, including their impact and likelihood, as well as the controls and procedures implemented to mitigate the risks.

Risk management resources and internal audit

Risk management is embedded into our organisational structure.

Specific risk(s) Possible impact
Technological
change
Technological progress, particularly the use of the
Cloud and delivery of Software as a Service (SaaS),
renders our existing products obsolete
Development of new offerings by Tribal or our
competitors, and managing transition of existing
customers to those new offerings, may damage
our existing income streams
Attracting Organisational change destabilises morale Inability to develop and execute business plans
and retaining
staff
Failure to retain key staff Poor morale
Inability to attract high calibre staff, particularly in
the technology market
Competitive disadvantage

The executive directors provide the leadership to ensure our strategy is effectively communicated throughout the organisation. This is achieved through regular meetings of the senior leadership team, annual strategic planning reviews with individual business units and by clear guidance within the annual budget and three year planning instructions issued to all business units.

The senior management of each division is specifically responsible for the management of risk within their respective businesses. In addition, 'risk owners' have been identified from amongst the Group's senior management to take the lead in managing certain risks.

Business stream performance is reviewed through regular monthly meetings (Monthly Operating Reviews, or MORs), enabling risks or other issues to be efficiently addressed and appropriate actions to be taken. Risks are also assessed and monitored at a Group level at the regular meetings of the Board.

At Group level, risk management is independently facilitated and challenged by the Group Risk Manager and the Internal Audit function, the latter having been outsourced to RSM Tenon in order that Tribal may benefit from a wider skill set than would be available through an in-house capability. Each reports to the Group Finance Director, and independently to the Audit Committee.

Principal risks

The principal risks that the Group manages are described below. Financial risks are covered in the Financial Review and principally relate to funding, credit risk, interest rate risk and foreign exchange risk.

Mitigating factors Change since 2010
Development resource is being maintained and diversified
with judicious use of international capacity
Significant on-going investment in the development of new or
No change – technological development continues
enhanced software
Our products can already be deployed through the Cloud or
through a SaaS model
At the current time, our customers typically express a wish
to use traditional stand-alone systems managed within their
existing IT resources
Training and development Lower – following completion of our restructuring
Clear staff performance management system programme, stability is being restored
Competitive incentive and bonus plans
Succession planning

Principal risks and uncertainties continued

Specific risk(s) Possible impact Mitigating factors
Economic
environment
Economic uncertainty, including that in the
Eurozone, can delay purchasing decisions and
reduce discretionary expenditure and appetite for
innovation
Funding cuts by governments can reduce capacity
for investment by our customers
Adverse effect on financial performance, new
business wins falling short of expectations
Internationalisation, diversifying our dependence on single
countries' economic climate
Our strong UK market position, with a substantial installed
basis across our technology products, will be protected by
customers' reluctance to invest in change in the short term
Weak economic conditions encourage our customers to seek
efficiencies, which our products and services support
Supply of services that support essential functions rather than
discretionary activities
Ensuring we keep an efficient and flexible cost base
International
expansion
Poor management control in geographically remote
locations
Foreign currency risk
Misjudgment of market opportunity and / or local
commercial environment
Adverse effect on financial performance and our
reputation
Constraint on growth potential
Strengthened management teams in international locations
Foreign currency management policies in place
Due diligence / market research prior to material investment in
new markets
Initial new market entry through low cost structures
Operational
delivery
Substandard delivery of key contracts
Significant new business wins create resource and
management stretch
Significant international delivery programmes
present new challenges to which Tribal has not
previously been exposed
Failure to meet contractual obligations
Financial penalties and potential loss of contracts
Reputational damage
Adverse impact on financial growth and
performance
MOR review processes
Risk management framework and Board escalation of risks /
issues
Operating performance indicators in place
Internal audit
Fit with strategy and pricing is subject to review and approval
by the Board for significant new contracts
Business
development
capability
Increasing international aspirations requiring new
market penetration
Misunderstanding obligations and challenges in
new markets
Inability to design and present compelling
propositions in new markets
Adverse effect on financial performance Increased investment in business development resources
Enhanced senior management focus on business
development activities
Strengthened bid review controls
Development of sales and business development team
networks to encourage collaboration
Key account management processes refreshed
Renewed and focused incentive programmes
Data security Loss of, or inadvertent disclosure of, sensitive
customer data
Contractual penalties
Reputation damage
Robust information security framework through an Information
Security Working Group, which is tasked with identifying and
mitigating key information assurance risks and establishing
best practice
Escalation to operating board
Staff training, monitoring and awareness programme
Internal audit
Fraud,
bribery and
corruption
Corrupt business practices in UK or international
markets
Civil and criminal penalties for business or senior
management
Reputational damage
Exclusion from bidding for public sector contracts
Appropriate policies and procedures
Zero tolerance approach to corruption
Internal audit
Mitigating factors Change since 2010
Internationalisation, diversifying our dependence on single
countries' economic climate
No change – levels of uncertainty continue to be
high
Our strong UK market position, with a substantial installed
basis across our technology products, will be protected by
customers' reluctance to invest in change in the short term
Weak economic conditions encourage our customers to seek
efficiencies, which our products and services support
Supply of services that support essential functions rather than
discretionary activities
Ensuring we keep an efficient and flexible cost base
Strengthened management teams in international locations No change – we are now established in Australasia,
Foreign currency management policies in place the Middle East and the US; new geographies are
Due diligence / market research prior to material investment in
new markets
being evaluated
Initial new market entry through low cost structures
MOR review processes Higher – our strategic aspirations place emphasis
on creation of innovative solutions, and entering new
Risk management framework and Board escalation of risks /
issues
markets
Operating performance indicators in place
Internal audit
Fit with strategy and pricing is subject to review and approval
by the Board for significant new contracts
Increased investment in business development resources No change – impact of increased challenges offset
Enhanced senior management focus on business
development activities
by progress on mitigating factors during 2011
Strengthened bid review controls
Development of sales and business development team
networks to encourage collaboration
Key account management processes refreshed
Renewed and focused incentive programmes
Robust information security framework through an Information
Security Working Group, which is tasked with identifying and
mitigating key information assurance risks and establishing
best practice
No change – enhanced control measures in place
Escalation to operating board
Staff training, monitoring and awareness programme
Internal audit
Appropriate policies and procedures Lower – through enhancement of policies,
procedures and staff training
Zero tolerance approach to corruption
Internal audit

Introduction

Business review

Governance

Financial statements

Corporate responsibility

Tribal's reputation continues to be founded on the talent of its people, meeting the high expectations of our customers and driving our position as a market leader.

A year of change supported by our people

Despite the substantial organisational challenges in 2011, our staff remained committed and focused. As a result, we have made considerable progress across the business during a difficult period.

Tribal provides employees with the tools and flexible training opportunities to support and enable them to grow and develop to their potential, and we will be working to improve this support during 2012.

Developing our capability

The retention and development of high calibre people is key to our future growth. We believe that a multi-skilled workforce is essential to secure the talent, capabilities and understanding of our markets which Tribal needs. Our recruitment strategy at all levels of the business therefore contains a strong emphasis on diversity.

During 2011, Tribal continued to build on its Learning and Development programme focusing on the specific needs of our Technology and Services Divisions in line with the new strategy. This includes the design of a professional sales and business development programme and the launch of a Learning and Development workspace in February 2012.

Our work builds on the training already available to staff, and provides a central portal for employees who can access content and courses including equality and diversity and bite-size courses specifically designed for line managers to improve their capabilities in areas such as managing performance, employment law and recruitment.

Our values

Tribal's values statement was refreshed this year, reflecting the changes in our business. We pride ourselves in our values:

  • n Customer focus we put customers first in everything we do
  • n Excellence we strive for excellence in all we do; each person's contribution is key to our success
  • n Innovation we are bold and creative in our approach to developing solutions
  • n Integrity we are open, honest and direct in all our dealings
  • n Teamwork we work together in partnership with colleagues, customers and communities

Tribal operates in a number of jurisdictions around the world and we are proud of our reputation for acting fairly and ethically wherever we do business. Our reputation is built on our values as a company, the values of our employees and business partners, and our collective commitment to act with integrity throughout our organisation and in all our business dealings. We are committed to upholding the highest legal, ethical and moral standards and all our employees and business partners are expected to share this commitment. Tribal condemns bribery and corruption in all its forms and we will not tolerate it in our business or in those we do business with.

Engaging people

In order successfully to complete the large scale organisational restructure, retain key staff and continue to secure new business opportunities employee engagement was key during 2011.

We used a combination of group-wide updates with specific local communications and engagement surveys to deal with restructures affecting specific areas. Following completion of the restructuring programme, approximately one in ten of our people were invited to an event (the "Tribal Summit") to refresh our values and culture, and to engage staff on the approach to staff communication that Tribal would develop over 2012. This will be rolled out to staff across a number of communications channels, corporate social media and roadshows over 2012.

Our employer brand continues to be an important element of what will make us a success in the future. In 2011, we have continued to work towards further IiP accreditation and have increased our ISO accreditation 9001 (quality management systems) in further sites around the Group, and have extended our 14001 (environmental management systems) and 27001:2005 (information technology) accreditation, where appropriate.

" Tribal takes its responsibilities as a good employer and a good corporate citizen very seriously. The Tribal Foundation is our way of helping others less fortunate than ourselves, through sharing our skills, time and money to support sustainable projects in the UK and the developing world which help people turn their lives around."

Steve Breach, Trustee of the Tribal Foundation

Sustainability

Tribal's corporate commitment to sustainability aims to make a positive difference to our business, the market place in which we operate, the wider community and the environment.

In 2011, we consolidated our strategic sustainability framework activities, which included a sustainable procurement policy and revised environmental policy. These were given internal visibility through regular communications and updates specifically on sustainability and volunteering.

We maintained progress in a number of key areas of our strategy. We continued to use a 'green' electricity supplier and confirmed our carbon footprint remains below the threshold required by the Carbon Reduction Commitment scheme.

As part of our cost reduction programme, we actively sought to minimise our use of energy through property rationalisation, which has sustainability benefits as well as generating savings. The use of our virtual meetings service is now embedded in the business, and saved time and money spent by staff travelling to meetings, and also reduced our carbon emissions.

In 2011, we built on existing sustainability good practice across Tribal and continued with incentive schemes such as the Cycle to Work scheme. These formed part of the broader Wellness programme for all staff launched in 2011.

We continue to see our role as a leader on focusing on the promotion of good governance and sustainable practice. We apply this approach in our organisation to our supply chain and in the competitive marketplace. We continue to work with our suppliers to ensure that we can demonstrate environmental and social sustainability in all our activities.

We also continue to engage with our employees to ensure sustainable practices are embedded in our daily work.

Tribal Foundation

Tribal's charity, the Tribal Foundation, supports sustainable projects in the UK and the developing world which reflect Tribal's expertise in education.

Through both financial aid and sharing our skills and knowledge, we aim to make a positive difference in communities all over the world. The Foundation is a registered charity and is funded by staff fundraising initiatives, our payroll-giving scheme and donations from Tribal's profits.

We are currently supporting a range of programmes overseas, including micro-credit schemes, entrepreneurship training and clean water supply projects in the developing world.

In the past year, we have helped a number of charities through our local giving initiative, where Tribal offices nominated a local charity to receive a £1,000 donation. The charities benefiting include Andover District Mencap, Kidz Club Leeds, Children in Crossfire, Bluebell Wood Hospice, and Childhood First.

We hold an annual campaign, the "Foundation Fortnight", which gives our employees the opportunity to get involved in a variety of fundraising activities in support of the Foundation. In addition to the activities organised by Tribal's team of Foundation Champions, individuals and staff groups take part in sponsored activities throughout the year.

Board of directors

1 John Ormerod

Chairman – Age 63

John joined the Board of Tribal Group in October 2009 and was appointed Chairman on 20 May 2010. He has been a nonexecutive director of several public and private companies. John is currently a nonexecutive director and chairman of the audit committees of Computacenter plc, ITV plc, Gemalto NV and Misys plc, where he is also the senior independent director. Prior to that, John, a chartered accountant, was a partner with Deloitte and before that Arthur Andersen.

2 Keith Evans

Chief Executive – Age 53

Keith joined the Board of Tribal Group in February 2011 and was previously Chief Operating Officer. He joined Tribal Group in October 2009, having been Chief Executive of Euromedic UK, a leading provider of clinical diagnostic services. Keith was previously managing director of Mercury Health, the healthcare business sold by Tribal in April 2007. Before joining Mercury Health, he held senior positions in Capita Group PLC.

3 Steve Breach

Group Finance Director – Age 43

Steve joined the Board of Tribal Group in January 2010 from Euromedic UK, where he was Chief Financial Officer. Steve was previously Finance Director of Mercury Health, Tribal's healthcare business, from its establishment in 2003 until its sale in April 2007. Steve qualified as a chartered accountant with Ernst & Young in 1993 where he focused on providing corporate finance advice to technology businesses in the UK and internationally.

4 Simon Ball

Non-Executive Director – Age 51

Simon joined the Board of Tribal Group in June 2010 and is Chairman of the Audit Committee. He is Deputy Chairman and Senior Independent Director of Cable & Wireless Communications plc and a nonexecutive director of Allied Irish Banks plc. Simon was Group Finance Director for 3i Group plc until November 2008 and has considerable experience of both the private and public sectors.

5 Katherine Innes Ker

Non-Executive Director – Age 51

Katherine joined the Board of Tribal Group in November 2008 and is Senior Independent Director and Chairman of the Remuneration Committee. She is also a non-executive director of St Modwen Properties plc and The Go-Ahead Group plc.

6 Mathew Masters

Non-Executive Director – Age 38

Mat joined the Board of Tribal Group as a non-independent Non-Executive Director in October 2009. He is an Associate Director at Caledonia Investments plc and is a non-executive director of several of the companies in which Caledonia invests.

Directors' report

Introduction

The directors present their Annual Report on the affairs of the Group, with includes the Business review, corporate governance report and audited financial statements for the year ended 31 December 2011. Pages 1 to 55 of this Annual Report comprise a Directors' Report which has drawn up and presented in accordance with English law, which also governs the directors' liabilities and responsibilities in connection with that report. The Directors' Report also represents the management report for the purpose of DTR 4.1.4R of the UK Listing Authority Disclosure Rules.

The Business review contains certain forward-looking statements which are subject to assumptions, risks and uncertainties. Actual or future results may differ materially from those expressed or implied by such statements. Many of these assumptions, risks and uncertainties relate to factors that the Group is unable to control or estimate precisely. The forward-looking statements reflect the knowledge and information available at the date of preparation of this Annual Report and will not be updated during this year. Nothing in this Annual Report should be construed as a profit forecast.

Corporate Structure

Tribal Group PLC is incorporated as a public limited company and is registered in England and Wales with registered number 4128850. Its registered office is at 1-4 Portland Square, Bristol, BS2 8RR. Tribal Group PLC is a holding company with a number of trading subsidiaries.

Share Capital

Details of the authorised and issued share capital, together with details of the movements in the Company's issued share capital during the year, are shown in note 28 to the Accounts. The Company has one class of ordinary shares which carry no right to fixed income. Each share carries the right to one vote at general meetings of the Company.

There are no specific restrictions on the size of a holding, or on the transfer of shares, which are both governed by the general provisions of the Articles of Association and prevailing legislation. The directors are not aware of any agreements between holders of the Company's shares that may result in restrictions on the transfer of securities or on voting rights.

Details on employee share schemes are set out in note 27 to the Accounts.

No person has any special rights of control over the Company's share capital and all issued shares are fully paid.

The directors have authority to allot 33,164,134 new ordinary shares. This authority expires at the conclusion of the AGM in 2012.

Acquisition of the company's own shares

At the end of 2011, by virtue of the shareholders' resolution passed at the AGM in 2011, the directors had authority to purchase 9,369,598 of the Company's ordinary shares through the market at prices per ordinary share ranging between 5p and an amount equal to 105% of the average of the middle market quotations of the Company's ordinary shares for the five days preceding the day of purchase. This authority will expire at the conclusion of the AGM in 2012.

Directors

The directors of the Company are listed on page 40. The appointment and replacement of directors is governed by the Company's Articles of Association, the UK Corporate Governance Code, the Companies Act 2006 and related legislation. The Articles themselves may be amended by special resolution of the shareholders. The powers of directors are described in the Board terms of reference, copies of which are available on the Company's website www.tribalgroup.com or on request from the company secretariat, and in the Corporate Governance statement on pages 43 to 49.

Directors' interests

Each director's interest in the Company's shares is detailed on page 54.

Directors' indemnities

The Company has made qualifying third party indemnity provisions for the benefit of its directors which remain in force at the date of this report.

Directors' and officers' liability insurance is provided for all directors of the Company.

Directors' share options

Details of directors' share options are provided in the Directors' remuneration report on page 54.

Research and development

The Group continues to invest in research and development of software products. This has resulted in a number of new products being launched recently across a number of our markets which are expected to contribute to the growth of the business.

Employment policies

Tribal is a people business. We seek to attract, develop and retain high calibre staff and, as a consequence, our customers can be assured that the service they receive is among the best available. The Group's commitment to its people is discussed in the Corporate responsibility section on page 38.

The Group is an equal opportunities employer and bases all decisions on individual ability regardless of race, religion, gender, sexual orientation, age or disability.

Applications for employment by disabled persons will always be fully considered, having regard to their particular aptitudes and abilities. Should any employee become disabled, every practical effort is made to provide continued employment. Depending on their skills and abilities, they enjoy the same career prospects and scope for realising their potential as other employees. Appropriate training is arranged for disabled employees, including retraining for alternative work for those who become disabled, to promote their career development within the organisation.

Directors' report continued

Supplier payment policy

The Group does not follow any specified code or standard on payment practice. However, it is the Group's policy to negotiate terms with its suppliers and to ensure that they are aware of the terms of payment when business is agreed. It is the Group's policy to make prompt payment to those suppliers meeting their obligations. The average credit period taken over 2011 was approximately 25 days (2010: 29 days).

Change of control

Our bank facility arrangements contain a clause which provides an option for our lending banks to require the repayment of our borrowings on a change of control. Consistent with industry practice for contracting with public sector customers, our major contracts contain clauses that either require written consent from our customer prior to a change in control of the Group, or provide for contract termination in the event of a 'reasonable objection' to that change of control. In addition, all of the Group's share schemes contain provisions relating to a change of control. Outstanding options and awards would normally vest and become exercisable on a change of control, subject to the satisfaction of any performance conditions at that time.

Charitable and political donations

During the year the Group made charitable donations of £13,950 (2010: £60,003). The work of Tribal's charity, the Tribal Foundation, is described in more detail on page 39. The Group made no political donations during the year (2010: £nil).

Health and safety

The Group has a Health and Safety at Work Policy which is reviewed annually by the Board. The Board Executive Directors responsible for health and safety throughout the financial year were Peter Martin and, following his departure, Keith Evans. The Group is committed to the health and safety of its employees, customers, sub-contractors and others who may be affected by our work activities. The Group evaluates the risks to health and safety in the business and manages this through an effective Health and Safety Committee. The Group provides necessary information, instruction, training and supervision to ensure that employees are able to discharge their duties effectively. The Health and Safety Committee monitors, reviews and supports compliance by the various businesses within the Group with all applicable legal and regulatory requirements.

Substantial shareholdings

At 21 March 2012, the following voting interests (other than those of the directors) in the ordinary share capital of the Company had been notified to the Company:

Ordinary shares of 5p each %
Hermes Pensions Management 23,739,733 25.34
Caledonia Investments 10,336,232 11.03
Henderson Global Investors 6,680,548 7.13
Schroder Investment Management 4,727,402* 5.05*
JP Morgan Asset Management 4,716,425* 5.03*
Crystal Amber Fund 4,135,000 4.41

* Last notification: 8 February 2012

Annual General Meeting

The Annual General Meeting (AGM) will be held at 10.00 am on 16 May 2012 at One London Wall, London EC2Y 5EB. A separate document accompanying this Annual Report contains the notice convening the AGM and an explanation of the special business to be conducted at that meeting.

Audit information

In the case of each of the persons who are directors of the Company at the date when this Annual Report was approved:

  • so far as each of the directors is aware, there is no relevant audit information of which the Company's auditor is unaware; and
  • each of the directors has taken all the steps that he/she ought to have taken as a director to make himself/herself aware of any relevant audit information and to establish that the Company's auditor is aware of that information.

This confirmation is given and should be interpreted in accordance with the provisions of section 418 of the Companies Act 2006.

Auditor

A resolution for the re-appointment of Deloitte LLP as auditor of the Company is to be proposed at the 2012 AGM on 16 May.

On behalf of the Board

Steve Breach Company Secretary 22 March 2012

Corporate Governance

"The board is responsible for the sustainable success of the Group, implemented through the day-to-day leadership of the executive team"

John Ormerod Chairman

The Group's strategy and vision originate from the board, together with the clarity of purpose, values and drive to achieve them. The board needs the skills, experience, structure and procedures to ensure that the Group's strategy is appropriate to its circumstances, and that its operations deliver the results to achieve our strategic aims without exposing the Group to unacceptable risks. We are accountable to our shareholders for our standards of governance.

The board is committed to achieving high standards of corporate governance, integrity and business ethics in the Group's operations, and we support the principles of corporate governance contained in the UK Corporate Governance Code (the Code). I am pleased to report that throughout 2011 the Group has complied with the provisions set out in the Code. Whilst we work hard to ensure that our approach to governance is not seen as a box ticking exercise, the board is also mindful of the need to be proportionate. Tribal has evolved during 2011 into a smaller, leaner organisation with a new strategic focus and the composition and functioning of the board must support the needs of the business. The key areas of focus for the board will continue to be strategy, performance, value creation and accountability.

I believe that the board continued to function well notwithstanding a set of particularly challenging circumstances and immense change during 2011. Key actions the board has taken during 2011 include:

  • Approving the sale of the Group's Government and Health businesses;
  • Agreeing a new strategic plan focusing on our core skills of providing services and technology products to the education sector;
  • Appointing a new Chief Executive with the necessary skills to drive the successful implementation of this new strategy;
  • Ensuring robust talent management, succession planning and development programmes are in place for our key people, to support the delivery of our strategy;
  • Beginning the search for a new Non-Executive Director to strengthen the board's ability to challenge and support the executives, particularly focused on individuals with operational experience in technology-based businesses; and
  • Undertaking a critical evaluation of its own performance and adopting an action plan to address any weaknesses and improve our effectiveness.

This report provides a detailed explanation of how we fulfil and comply with our corporate governance responsibilities.

Board of directors

The Board currently comprises six directors: Simon Ball, Steve Breach, Keith Evans, Katherine Innes Ker, Mathew Masters and John Ormerod. The terms and conditions of all directors are available for inspection on request from the company secretary and will be available for inspection at the forthcoming AGM.

On 22 February 2011, Keith Evans was appointed Chief Operating Officer. He was subsequently appointed as Chief Executive on 25 November 2011.

On 30 April 2011, Peter Martin stood down from the Board.

The non-executive directors bring a wide range of skills and experience to the board including building large and mid-cap public company businesses, hands-on operational experience and strategy development and implementation. The non-executive directors meet at least once a year without the executive directors present.

The Board believes that, with the exception of Mathew Masters, the non-executive directors are independent as defined by the Code. The Chairman was considered independent on appointment. The senior independent non-executive director is Katherine Innes Ker.

Mathew Masters is an associate director of Caledonia Investments plc (Caledonia) which is a significant shareholder in the Group. This connection between the Group and one of its current shareholders affects the director's independence but does not affect the Group's compliance with the Code as in accordance with the Code the board has sufficient independent non-executive directors. Mathew Masters is not a member of any of the board's committees, which are all constituted in accordance with the Code. The fact that Caledonia is an investor in Tribal does not of itself create a conflict of interest that prevents Mathew from operating as a director.

The chairman, John Ormerod, has other significant time commitments. Overall, these have not changed materially during the year and they do not affect his ability to devote sufficient time to the Company's activities.

John Ormerod is also chairman of the Nomination Committee and Katherine Innes Ker is chairman of the Remuneration Committee. Simon Ball is chairman of the Audit Committee and has the relevant experience to chair this Committee as required by the Code.

Corporate Governance continued

All directors are appointed by the Board as a whole following recommendations from the Nomination Committee. The non-executive directors and the chairman were initially appointed for a three-year term. None of the executive directors has a service contract with a notice period greater than 12 months. Details of all payments to directors are included in the Remuneration report on pages 49 to 54.

Each director is required to submit himself/herself for re-election at least every three years. New directors are subject to election at the first opportunity following appointment. Steve Breach, Mathew Masters and John Ormerod were re-elected at the 2010 AGM, and Simon Ball and Keith Evans were re-elected at the 2011 AGM, in each case having confirmed that they were able to allocate sufficient time to meet the expectations of their roles. All directors will be seeking re-election at the 2012 AGM on 16 May.

The Board exercises full and effective control over the Group. The Board maintains a formal schedule of matters reserved for the Board's decision, and its responsibilities include strategy and management of performance, acquisitions, capital expenditure and safeguarding the Group's assets. The actual results of the Group and a summary of operating company performance are reported to all members of the Board. Executive members of the Board meet formally with business stream management on a monthly basis to review business performance and to discuss operational and strategic issues. Key points from these meetings are discussed at Group Board meetings.

The Companies Act imposes a statutory duty on directors to avoid conflicts of interest with the Company. The company's Articles of Association, adopted in May 2010, allow the directors to authorise conflicts of interest, and the Board has adopted a policy and effective procedures for managing and, where appropriate, approving conflicts or potential conflicts of interest. This is a recurring agenda item at all Board meetings and gives each director the opportunity to raise any conflict of interest they may have, or to update the Board on any change to a previous conflict of interest already lodged. A register of conflicts is held by the company secretariat and referred to when decisions are made. All directors are aware that it is their responsibility to raise and update any conflicts of interest they may have.

A procedure exists for the Board of directors, in the furtherance of their duties, to take independent professional advice if necessary, at the Company's expense. All directors have access to the advice and services of the company secretariat which is responsible to the Board for ensuring that all rules, regulations and agreed procedures are observed.

On appointment, and throughout their tenure, directors receive briefings and training on matters relevant to their responsibilities.

The roles of the chairman and chief executive are separate and clearly defined. The chairman is primarily responsible for the running of the Board and the chief executive for the running of the Group. Information is provided to the Board on a timely basis. In advance of each Board meeting, directors receive a board pack including monthly management accounts, a review of performance, and a corporate governance update.

An evaluation of the Board's effectiveness, and the effectiveness of its committees, was conducted at the end of 2011 and focused on a number of areas, including those concerned with best practice based on the principles of good governance. The evaluation was conducted internally by the company secretariat through a series of one-to-one interviews, the results of which were reported to the Board in December. Interviews focussed on how the board functions as a unit, board composition, the tone set by the chairman (including the chair of the audit and remuneration committees), the relationship between the executive and non-executive directors, the range of topics covered at board meetings, and the quality of papers and presentations and of discussions in board meetings.

The Board concluded that the Board and its committees continue to operate effectively but that certain areas of its effectiveness could be improved. An action plan to address these has been approved and will be implemented and monitored during the year.

The performance of each individual director was also assessed. The group finance director was appraised by the chief executive and the chief executive was appraised by the chairman. The executive and non-executive directors, led by the senior independent director, assessed the performance of the chairman. The non-executive directors' performance was reviewed by the chairman, taking into account the views of the other directors.

Board committees

The Board has established three committees to deal with matters in accordance with written terms of reference. They are an Audit Committee, a Nomination Committee and a Remuneration Committee. The chairmen of the Board committees will be available to answer questions at the 2012 AGM.

Terms of reference for the Audit, Nomination and Remuneration Committees can be found on the Company's website, www.tribalgroup.com, are available on request from the company secretary and will be available for inspection at the forthcoming AGM. It is the general practice of each committee to invite all directors to attend committee meetings where appropriate.

Nomination Committee

The Nomination Committee is chaired by John Ormerod. Its members are Simon Ball and Katherine Innes Ker. Mathew Masters and the chief executive attend meetings by invitation. The Committee deals with appointments to the Board, monitors potential conflicts of interest, and reviews annually the independence of the non-executive directors. The Committee is responsible for proposing candidates for appointment to the Board having regard to the balance and structure of the Board. Suitable candidates for non-executive roles are, where appropriate, identified by use of external recruitment consultancies, and the Committee would expect to use a similar process in the future when a new appointment to the Board is being made.

During 2011, the Committee met four times and recommended to the Board the appointment of Keith Evans as Chief Operating Officer and subsequently as Chief Executive. A search for an additional non-executive director has also been initiated, focused on finding an individual with operational experience in technology-based businesses.

Remuneration Committee

The Remuneration Committee is chaired by Katherine Innes Ker. Simon Ball and John Ormerod are also members.

The Committee met six times during the period under review and on behalf of the Board sets the remuneration packages for the directors, including basic salary, bonuses and other incentive-related compensation payments and awards. The Committee considers and if appropriate approves policy and framework proposals made by executive directors in respect of the remuneration for senior executives within the Group. The Committee is assisted by the company secretariat and takes advice as appropriate from external advisers. The Remuneration report is set out on pages 49 to 54.

Attendance at Board and Committee meetings during 2011

Board/Committee
name
Board
committee
Audit
committee
Nomination
committee
Remuneration
committee
Role
Number of meetings in period 23 6 4 6
Number of meetings attended by members:
John Ormerod 23 6 4 6 Chairman of Board and
Nomination Committee
Peter Martin1 12 Chief Executive
Keith Evans2 18 Chief Operating Officer; Chief Executive
Steve Breach 23 Group Finance Director
Simon Ball 22 6 4 6 Non-executive director, Chairman of
Audit Committee
Katherine Innes Ker 21 4 3 6 Non-executive director, Senior independent
director, Chairman of Remuneration Committee
Mathew Masters3 28 Non-executive director

Notes:

  1. Peter Martin stood down as Chief Executive on 30 April 2011

  2. Keith Evans was appointed Chief Operating Officer on 22 February 2011 and Chief Executive on 25 November 2011

  3. Mathew Masters is not a member of any of the Committees but is invited to attend all Committee meetings.

Between January and April 2011, the Board's agenda was dominated by the discussions that led to the sale of the Health and Government divisions to Capita Group PLC. This required a number of additional Board meetings during this period.

Shareholder relations

The chief executive and group finance director are the Group's principal spokesmen with investors, analysts, fund managers, the press and other interested parties. Access is available to the chairman and/or the senior independent director and other non-executive directors if this is required. The chairman has met with principal shareholders in the period under review. The full Board is kept informed about shareholder relations and in particular the senior independent director is kept informed of the views of major shareholders. This is done by a combination of reports to the Board on meetings held and feedback to the Board from the Group's advisers. The Group holds briefing meetings with analysts and institutional shareholders, usually following the half year and final results announcements, to ensure that the investing community receives a balanced and complete view of the Group's performance and the issues faced by the business.

The Group provides financial statements to all shareholders twice a year when its half year and full year results are announced and provides interim management statements as required. The AGM is attended by all directors and private investors are encouraged to participate in the meeting.

These results and all other Stock Exchange announcement information are available on the Group's website www.tribalgroup.com. We are aware that a growing number of shareholders are taking advantage of improvements in technology and accessing the wealth of information on corporate websites. Recent changes in legislation and the necessary authority having been passed at our 2007 AGM mean that we are able to offer electronic copies of the report and accounts, notice of AGM and other documents addressed to shareholders.

Audit committee

"During a period of significant change, the Audit Committee has monitored closely the integrity of Tribal's financial reporting."

Simon Ball Chairman of the Audit Committee

During a period of significant change, the Audit Committee has monitored closely the integrity of Tribal's financial reporting, key accounting judgements, and its risk management and internal control environment. We have also been careful to ensure our external auditor's independence remains intact. Our corporate activities during 2011 led us to seek input from our auditor, resulting in higher non-audit fees. We believe this was the right course of action in the circumstances, but now expect non-audit fees to return to more normal levels.

As Tribal has emerged as a simplified and more focused business, the emphasis of the Audit Committee's work is increasingly directed towards continual improvement in the quality of our risk management and control framework. Good progress has been made during 2011, with the establishment of an upgraded risk management system, and the appointment of RSM Tenon as internal auditor. We aim to sustain this good momentum.

Audit Committee

The Audit Committee is appointed by the Board from the non-executive directors of the company. Its terms of reference are set out on our website. The Committee is chaired by Simon Ball. Katherine Innes Ker and John Ormerod are also members. The Group Finance Director attends all meetings at the invitation of the Committee. Mathew Masters and the Chief Executive also attend by invitation. The Committee met six times during 2011.

Overview of the actions taken by the Audit Committee to discharge its duties

During the year, the Audit Committee has:

  • reviewed the December 2010 report and financial statements, the June 2011 half year results and the interim management statements issued in May and October. As part of this review, the Committee reviewed significant accounting policies, financial reporting issues and judgements and reports from the external auditor on their audit of the annual report and financial statements and review of the half year results;
  • reviewed the effectiveness of the external audit process, the external auditor's strategy and plan for the audit and the qualifications, expertise, resources and independence of the external auditor;
  • reviewed the effectiveness of the group's internal controls and approach to risk management, including a review of the group's whistle blowing policy, and controls and risk management in the Group's international businesses;
  • agreed a work plan for the Committee;
  • reviewed and agreed the scope of the audit work to be undertaken by the external auditor;
  • agreed the fees to be paid to the external auditor for their audit of the December 2010 financial statements and review of the June half year results; and
  • reviewed its own effectiveness.

Amongst the key judgements and decisions that the Audit Committee reviewed during the year were:

  • the appointment of RSM Tenon as internal auditor;
  • the appropriate accounting treatment for discontinued business streams, and in particular how the Government and Health divisions' results should be treated in the 2010 report and accounts when negotiations for their sale were at an advanced stage;
  • monitoring closely the financial robustness of the business, and careful consideration of the applicability of the going concern assumption;
  • the classification of certain costs as exceptional items;
  • the revenue recognition policies in view of the increasing complexity of the Group's contracts;
  • the appropriate segmental reporting structure for the Group following the disposal of the Government and Health businesses;
  • the quality of internal forecasting;
  • the level of goodwill on the Group's balance sheet following the sale of the Government and Health businesses; and
  • the Group's exposure to foreign exchange and interest rate risks and the appropriate level of hedging to mitigate those risks.

External auditor

The external auditor meets privately with the Audit Committee before each meeting of the Committee without executive management being present. The Group has a risk management and internal audit capability that supports the Committee. To fulfil its responsibility regarding the independence of the external auditor, the Audit Committee reviewed:

  • the external auditor's plan for the current year, noting the role of the senior statutory audit partner, who signs the audit report and who, in accordance with professional rules, has not held office for more than five years, and any changes to the key audit staff;
  • the arrangements for day-to-day management of the audit relationship;
  • a report from the external auditor describing its arrangements to identify, report and manage any conflicts of interest;
  • the overall extent of non-audit services provided by the external auditor, in addition to its case-by-case approval of the provision of non-audit services by the external auditor (details of non-audit fees are set out in note 5 of the financial statements); and
  • the past service of the auditor who was first appointed in 2002.

The Committee has considered the likelihood of a withdrawal of the auditor from the market and noted that there are no contractual obligations to restrict the choice of external auditor.

To assess the effectiveness of the external auditor's independence and objectivity, the Audit Committee reviewed:

  • the arrangements for ensuring the external auditor's independence and objectivity;
  • the external auditor's fulfilment of the agreed audit plan and any variations from the plan;
  • the robustness and perceptiveness of the auditor in its handling of the key accounting and audit judgements;
  • the content of the external auditor's reporting on internal control; and
  • the reports of the Audit Inspection Unit on Deloitte.

Following the above, the Audit Committee has recommended to the Board that Deloitte LLP is reappointed.

Level of non-audit fees

The Audit Committee has adopted a policy for approving the award of non-audit work to the external auditor so as to ensure that the auditor's independence is not jeopardised. In applying this policy the Audit Committee is aware of the views of certain shareholder representative groups that non-audit fees should not exceed the audit fee.

The Committee regularly monitors the other services being provided to the Group by its external auditor, and has developed a formal policy to ensure this does not impair their independence or objectivity. The policy is based on the five key principles which underpin the provision of other services by the external auditor. These are that the auditor may not provide a service which:

  • Places it in a position to audit its own work;
  • Creates a mutuality of interest;
  • Results in the auditor developing close personal relationships with Tribal employees;
  • Results in the auditor functioning as a manager or employee of Tribal; or
  • Puts the auditor in the role of advocate for Tribal.

The Committee pre-approves the categories of other services that may be performed by the external auditor and explicitly set out the categories of work that they may not perform. The auditor is eligible for selection to provide non-audit services only to the extent that their skills and experience make them a competitive and most appropriate supplier of these services.

As disclosed on page 73, fees payable to Deloitte LLP for non-audit work during 2011 considerably exceeded the audit fee, due principally to its work as reporting accountant on the sale of the Government and Health businesses. The Audit Committee believes that these circumstances were exceptional and expects the level of non-audit fees payable to Deloitte LLP during 2012 to return to more normal levels. In order to protect further against non-audit fees exceeding audit fees, during 2011 the Group appointed KPMG LLP to provide tax advice, a role previously held by Deloitte LLP.

Audit committee continued

Maintenance of a sound system of internal control and review of effectiveness of internal control

The directors are responsible for the Group's system of internal control and for reviewing its effectiveness. Such a system is designed to manage, rather than eliminate, the risk of failure to achieve business objectives. In establishing and reviewing the system of internal control, the directors have regard to the materiality of relevant risks, the likelihood of a loss being incurred and the costs of control. It follows that the system of internal control can only provide reasonable and not absolute assurance against the risk of material misstatement or loss.

The directors undertake a periodic review of the effectiveness of the Group's system of internal controls.

The Group's assessment includes a review of the major financial and non-financial risks to the business and the corresponding internal controls. The output is continuously reviewed by the executive directors to enhance further the internal control and risk management culture of the Group throughout its subsidiaries. Clear responsibilities have been allocated for key risk areas such as acquisitions, human resources, treasury, capital expenditure, insurance and information technology. Other risks fall within the scope of the Audit, Remuneration and Nomination Committees as appropriate. Where weaknesses or opportunities for improvement are identified, clear action plans are put in place and implementation is monitored by the Board.

The executive directors review these action plans on a regular basis to ensure that the Board's plans for improvement are being implemented and that the outputs of the strategic risk assessments remain relevant to the Group. The action plans and their on-going review form a process for identifying, evaluating and managing risks faced by the Group. Such a process has been in place for the year under review and up to the date of approval of the audited financial statements and conforms to the requirements of the Turnbull guidance.

Summary of internal controls

Control environment

The directors are committed to maintaining a control-conscious culture across the Group whilst allowing each division sufficient autonomy to manage and develop their business. This is communicated to all employees by way of regular management briefings, training and mentoring.

An organisational structure is in place within which the business can be planned, controlled and monitored. This structure includes appropriate written delegation of authority, physical controls and procedures such as authorisation limits and segregation of duties. The business stream managing directors regularly review their responsibilities and compliance with the Group's policies and procedures.

The Group operates a quarterly letter of representation reporting framework for each business stream's managing directors and finance directors to assess and report on the adequacy of internal financial controls and completeness and accuracy of the management accounts. The format of this representation letter was reviewed by the Audit Committee during 2011 and updated as a result.

At Group level, the control environment is monitored by the Group Risk Manager and the Internal Audit function. Each reports to the Group Finance Director, and independently to the Audit Committee.

Financial reporting

There is a comprehensive system of financial reporting to the Board including comparison to an annual budget prepared in line with the Group's strategic plan and formally adopted by the Board, monthly reporting of financial and operating results, and quarterly reforecasting.

Budgets are prepared at the individual business unit level and summarised at business stream and group level. Key operational performance indicators, including weekly cash flow forecasts and daily cash balances, are continuously monitored by the executive and business stream managing directors and reviewed by the Board.

Going concern

The Group's forecasts and projections, which allow for reasonably possible changes in trading performance, show that the Group will have adequate headroom against its committed borrowing facilities across the forecast period. As a consequence, the directors believe that the Group is well placed to manage its business risks successfully despite the current uncertain economic outlook. The directors have a reasonable expectation that the Group has adequate resources to continue in operational existence for the foreseeable future. Thus, they continue to adopt the going concern basis in preparing the annual report and accounts.

Remuneration report

"On behalf of the board I am pleased to present the Directors' Remuneration Report for the year ended 31 December 2011, for which the Company will be seeking approval at the AGM on 16 May 2012."

Katherine Innes Ker Chairman of the Remuneration Committee

This Report:

  • explains the policy under which the Directors are remunerated;
  • gives details of the Directors' remuneration, fees and interests in the Company's shares, including share awards; and
  • informs you of some important decisions made in respect of the remuneration of Keith Evans and Steve Breach.

As described elsewhere in this Annual Report, 2011 was a year of great change for Tribal. In April we announced the sale of our Government and Health businesses to Capita, following which Peter Martin stepped down as Chief Executive. Prior to his appointment as Chief Executive at the end of November, Keith Evans ran the Company as Chief Operating Officer so there has been a smooth transition. Keith's package was adjusted on his promotion. Despite adopting a new long term incentive plan at the 2010 AGM, the Company was unable to make any share awards during 2010 as a result of a takeover approach. Accordingly a double award has been made in 2011 so as to keep the executives whole. We have also made a larger award in 2012, recognising very stretching performance targets linked to our Group strategy.

It was against this background of challenging and exceptional circumstances that the Remuneration Committee had to make decisions about the structure of the executive directors' remuneration packages. We believe that the decisions we made during 2011 were necessary and appropriate in the circumstances, consistent with our remuneration policy, and in the best interests of shareholders. We ask shareholders to support our decisions by voting in favour.

Introduction

The Remuneration report has been prepared in accordance with the Companies Act 2006 (the Act). The report also meets the relevant requirements of the Listing Rules of the Financial Services Authority and describes how the Board has applied the principles relating to directors' remuneration in the UK Corporate Governance Code ("Code"). As required by the Act, a resolution to approve the report will be proposed at the Annual General Meeting of the Company at which the financial statements will be approved.

The Act requires the auditor to report to the Company's members on certain parts of the Directors' Remuneration report and to state whether in their opinion those parts of the report have been properly prepared in accordance with the Act. The report has therefore been divided into separate sections for audited and unaudited information.

Information not subject to audit

Remuneration committee – composition and terms of reference

The Remuneration Committee is chaired by Katherine Innes Ker. Simon Ball and John Ormerod are also members. Mathew Masters and Keith Evans attend by invitation. The Group Legal Counsel acts as secretary to the Committee.

The Committee operates in accordance with written terms of reference, which are determined by the Board and take account of best practice and the requirements of the Code. The terms of reference are available on our website, www.tribalgroup.com, or on request from the Company Secretary. The terms of reference will be reviewed during 2012.

The Committee's main responsibility is to ensure that the executive directors and other senior executives of the Tribal Group are fairly rewarded for their individual contribution to the overall performance of the Company. The Committee also establishes a framework for reward for the rest of the organisation, which supports individual and collective accountability, performance and success.

Remuneration committee activity and main responsibilities

The Committee met six times during 2011 to discuss key remuneration issues.

During the year the Committee has taken independent advice from New Bridge Street ("NBS"), an Aon Hewitt company. NBS is a member of the Remuneration Consultants Group and has signed up to its Code of Conduct. Other than in relation to advice on remuneration, NBS does not provide any other services to the Group. The terms of engagement with NBS are available from the Company Secretary on request.

The Committee appreciates dialogue with investors and will continue to take an active interest in their views and the voting on the Remuneration report.

The Committee is responsible for setting the remuneration policy for the executive directors, the Company Chairman and also monitors the remuneration of other senior management.

The key objective of the Group's policy on executive directors' remuneration is that the overall package should be sufficiently competitive to attract, retain and motivate high quality executives to achieve the Group's business objectives and reward them for enhancing shareholder value. The package consists of basic salary, benefits, share options, performance-related bonus and pension contributions. In line with the Group's

Remuneration report continued

strategy, a significant proportion of the package has been based on performance and dependent upon the achievement of growth in adjusted diluted earnings per share.

The Group has a range of share incentive plans in place to provide the necessary mechanisms for employees and executive directors to participate in the long-term success of the Group and to align interests with those of shareholders.

When considering the remuneration policy for executive directors, the Committee considers pay and employment conditions existing elsewhere in the Group.

Risk

The Committee is cognisant of the need for the remuneration policy to operate within an effective risk management system. The Committee reviews the various elements of remuneration on an annual basis to ensure that they do not encourage any undue risk taking by executive directors or senior management.

When setting performance targets for variable components of remuneration, the Committee remains mindful of environmental, social and governance ("ESG") issues. The Committee does not believe that the current remuneration structure will encourage dysfunctional behaviours or would reward despite a negative ESG event.

Remuneration policy

The table below shows how the remuneration policy is linked to overall Company strategy.

Element of Remuneration Strategic Purpose
Base Salary (fixed) To attract and retain high quality individual with the appropriate skills, experience, and knowledge, whilst
also recognising their ongoing performance.
Benefits (fixed) To provide a range of cost-effective benefits which are typical with market practice.
Pension (fixed) To provide cost-effective long-term retirement benefits which are aligned with market practice.
Annual Bonus (variable) To incentivise and reward for the achievement of short-term goals and objectives which are linked to the
Company's KPIs.
Long Term Incentive Plans ("LTIPs") To incentivise and reward for the achievement of long-term financial performance which is aligned to the
generation of shareholder wealth.

Chairman and non-executive directors

All non-executive directors, including the Chairman, serve under letters of appointment. Their remuneration is determined by the Board.

The non-executive directors receive a basic annual fee of £35,000. In addition to the basic fee, additional fees of £5,000 are payable to the Chairmen of the Audit and Remuneration Committees, and to the senior independent director, to reflect the extra responsibilities attached to these roles. Under the terms of their appointment, the non-executive directors have agreed to commit not less than 25 days per annum to their role. If they are required to commit in excess of 25 days per annum, they are entitled to an additional fee at a suitable pro rata rate per day.

The Chairman, John Ormerod, receives an annual fee of £110,000. Under the terms of his appointment, John Ormerod has agreed to commit not less than 50 days per annum to this role. If he is required to commit in excess of 50 days per annum, he is entitled to an additional fee at a suitable pro rata rate per day. John Ormerod has agreed to apply his net monthly fee in March, June, September and December each year to purchase Tribal shares at the prevailing market price.

Neither the Chairman nor the non-executive directors participate in any bonus scheme, share option scheme, pension scheme or receive any other benefits.

Executive directors

Summary of executive director remuneration packages

For the performance period 1 January 2011 to 31 December 2011, the following table shows a breakdown of the executive director packages:

Element Peter Martin1
Former Chief Executive
Keith Evans2
Chief Executive
(formerly Chief Operating Officer)
Steve Breach
Group Finance Director
Basic Salary £300,000 £210,000 - £300,000 £210,000
Maximum Annual Bonus (% of Salary) 100% 100% 100%
Bonus paid - £189,019 £153,696
LTIP Award (% of Salary) - 200% 200%
Annual Pension Contributions (% of Salary) 12% 12% 12%
Other Benefits Car Allowance, Private Medical
Insurance and Life Assurance.
Car Allowance, Private Medical
Insurance and Life Assurance.
Car Allowance, Private Medical
Insurance and Life Assurance.

Notes:

  1. Peter Martin left the board and the Company on 30 April 2011.

  2. Keith Evans was appointed to the Board as Chief Operating Officer on 22 February 2011 at which time his salary was £210,000. He was subsequently appointed as Chief Executive on 25 November at which time the following elements of his remuneration package were changed to those set out above and his salary set at £300,000.

Balance between fixed and variable compensation

The executive directors' packages focus on variable compensation achieved through improving shareholder return.

Basic salaries and benefits

Basic salaries and benefits are determined by reference to market levels for similar jobs in comparable companies and sectors based on independent surveys. Salaries are reviewed annually and when an individual changes position or responsibility. The Committee will also consider the skills and experience of the individual and their on-going performance when deciding upon any changes to basic salary. Given pay and employment conditions elsewhere in the Group and changes to other elements of the remuneration package the Committee has decided that the chief executive's salary will remain at the 2008 level of £300,000. The Finance Director's salary will also remain unchanged for 2012.

Benefits (normally a car allowance, permanent health cover, private medical insurance and a death in service benefit of four times salary) are set at a comparable level with those granted to senior executives at similar sized companies.

Directors' retirement benefits

All of the executive directors' pension arrangements are of the defined contribution type. No pension arrangements are provided for nonexecutive directors.

During 2011, the Company made employer contributions of 12% of basic salary into the Company's defined contribution scheme or equivalent personal pension plan on behalf of Peter Martin and Steve Breach. In respect of Keith Evans, the contribution was 10% of basic contribution for the period up to 25 November 2011, and 12% thereafter.

Performance related bonuses

Bonus entitlement is a calculation referred to in each director's service agreement and is based primarily on the growth in the Group's adjusted operating profit, but also includes other financial measures and personal objectives. In all cases, bonus payments are subject to the overriding discretion of the Remuneration Committee. The terms are reviewed and determined annually. The threshold adjusted operating profit target is adjusted each year by the Committee to set a suitably challenging initial target, with incremental stretching targets above the threshold figure. Bonus payments are made if the threshold target is exceeded.

For the period under review, the total bonus was subject to a fixed maximum of 100% of the Chief Executive's basic salary and 100% of basic salary for the Chief Operating Officer and Group Finance Director. Bonus payments do not form part of salary for pension purposes.

In addition to any bonus entitlement, the Committee has the discretion to make ad hoc bonus payments, on such terms and subject to such performance or other targets as it sees fit. Typically, an ad hoc bonus payment could be made to reflect exceptional performance.

Given the strong financial and personal performance during the year, the Committee awarded annual bonus payments equivalent to 87% and 73% for Keith Evans and Steve Breach respectively. This reflected a financial adjusted operating profit performance which was between threshold and target, cash flow performance which was below threshold, and between target and maximum levels of personal objectives achieved.

For Keith Evans this meant a total annual bonus of £189,019 for financial and personal performance which included payments on account of £90,000 made in January 2012 and an additional £25,000 in January 2012 to reflect his performance during the period where he provided chief executive cover.

For Steve Breach this meant a total bonus of £153,696 for financial and personal performance, which included a payment on account of £90,000 made in January 2012.

For 2012, the Committee will continue to use a combination of financial targets, including adjusted operating profit and cash flow, and personal performance measures within the annual bonus arrangement. The maximum will remain unchanged at 100% of salary.

Current share incentive schemes

1. LTIP

At the 2010 AGM, shareholders approved the introduction of a new long-term incentive plan to replace the previous plan which came to the end of its ten year life. The new plan is similar to the previous plan, although it has been updated to reflect current market practice. Under the new plan awards are structured as a nil cost option over ordinary shares which participants will be able to acquire on a fully vested basis at the end of a three year performance period, subject to satisfying the performance target. The performance target is linked to the growth in adjusted diluted earnings per share over the three-year period of the grant. Under the LTIP scheme rules, alternative or additional performance targets may be applied. However, the Committee continues to feel that EPS is the most appropriate long-term performance measure as it reflects a financial metric linked to the Group's strategy which should lead to long-term shareholder value.

The Committee's policy is to make annual LTIP awards of nil cost options to senior executives of up to 100% of basic salary. The Company was unable to make any LTIP awards during 2010 due to a takeover approach and accordingly the Committee made awards equal to 200% of salary to each of Keith Evans and Steve Breach in June 2011 to reflect an usual award for both years. These awards are subject to stretching cumulative earnings per share growth targets of 28.0p for 25% vesting, 31.5p for 50%, with full vesting for 40.0p.

Subsequently, in January 2012, an exceptional grant equal to 200% of salary was also made in relation to the 2012 financial year. The Committee is of the view that these awards are directly linked to the Group's strategy and provide a meaningful incentive to management over a key period of business turnaround. These awards are subject to particularly stretching performance targets linked to growth in adjusted earnings per share over a three year vesting period. These cumulative targets are 29.0p for 20% vesting, 36.0p for 50% vesting and full vesting at 42.8p. Therefore to achieve the threshold, target and maximum vesting, EPS levels would require annual EPS growth of circa 10%, 22% and 33% respectively above the 7.9p for 31 December 2011. Further, for the 2012 award, 50% of post-tax shares vesting will be held in escrow for two years with an equal tranche (i.e. 25% of the award) being released to the executive on the first and second anniversaries of

Remuneration report continued

vesting. In addition, each of Keith Evans and Steve Breach must meet shareholding obligations to purchase Tribal shares in the open market in order for these LTIP awards to vest. In aggregate, these directors are required to purchases Tribal shares to the value of at least their basic annual salary over a period prior to vesting. The Committee consulted with major shareholders prior to making the 2012 grant and received their support given the challenging nature of the performance targets, the deferral period and the additional shareholding requirements. It is the Committee's intention to return to a normal grant policy of 100% of salary in 2013.

2. SAYE

At the 2010 AGM, shareholders approved the introduction of a new SAYE scheme to replace the previous plan which came to the end of its ten year life. The new plan is similar to the previous plan, although it has been updated to reflect changes in legislation.

The scheme is open to all employees and directors who have been in continuous service for such minimum period as is determined by the Committee. Eligible employees may save up to £250 per month under a fixed term SAYE contract and then apply the savings to buy shares in the Company.

No SAYE schemes were offered in 2011.

3. SIP

At the 2005 AGM, the Company proposed and shareholders approved the establishment of an all-employee Share Incentive Plan (SIP). The SIP is HMRC approved. It currently provides all employees with the opportunity to acquire shares in a tax-efficient manner.

The Group's employee share plan grants made in any 10-year period may not exceed 10% of the Company's issued share capital at any time.

Executive directors' service contracts

It is Group policy to fix notice periods for executive directors for a period of no more than 12 months.

Copies of each director's service agreement will be available for inspection at the AGM.

The Committee aims always to deal fairly with cases of termination, whilst attempting to limit compensation. The service agreements make allowance for specific amounts of compensation that may become payable in the event of early termination of contracts in order to enable the Committee to respond appropriately to particular circumstances. Annual bonuses are only included under termination provisions to the extent they are pro-rated for time and performance.

Details of service agreements and notice periods are as follows:

Name of director Effective date
of contract
Expiry/
retirement
date
Notice period
for company
(months)
Notice period
for directors
(months)
K M Evans 26.10.2009 Ongoing 12 12
S D Breach 01.01.2010 Ongoing 12 12

The Executive Directors do not hold any significant external non-executive positions.

Non-executive directors' letters of appointment

Non-executive directors have a three-month notice period and no compensation or other benefits are payable. Details of their agreements and notice periods are as follows:

Name of director Effective date
of contract
Expiry/
retirement
date
Notice period
for company
(months)
Notice period
for directors
(months)
K C M Innes Ker 01.11.2008 2012 AGM 3 3
J Ormerod 21.10.2009 2012 AGM 3 3
M Masters 21.10.2009 2012 AGM 3 3
S Ball 01.06.2010 2012 AGM 3 3

Performance graph

The following graph compares the value of an investment of £100 in Tribal Group plc shares with an investment in the FTSE All Share Index and the FTSE Support Services Index over five years from 31 December 2006 to 31 December 2011.

The Committee believes that this comparison provides a clear picture of how the Company has performed relative to both a wide range of companies in the UK and also a specific group of companies in the same sector.

A £100 investment in Tribal shares on 31 December 2006 would have been worth £34.40 on 31 December 2011, compared to £88.70 for the FTSE All Share Index and £93.80 for the FTSE Support Services Index.

Information subject to audit

Directors' remuneration

The remuneration of individual directors was as follows:

Compensation
Salary
£'000
for loss of
office
£'000
Bonus
£'000
Benefits
£'000
Pension
£'000
2011
Total
£'000
2010
Total
£'000
Executive directors
P J Martin1 100 - - 3 13 116 697
S D Breach 210 - 154 16 25 405 218
K M Evans2 219 - 189 10 25 443 -
Non-executive chairman and directors
KCM Innes Ker 45 - - - - 45 58
J Ormerod 110 - - - - 110 84
M Masters 35 - - - - 35 45
S Ball 40 - - - - 40 33
Total 759 - 343 29 63 1,194 1,135

Notes:

  1. Full disclosure regarding Peter Martin's compensation for loss of office was made in the Company's report and accounts for the year ended 31 December 2010. 2. Keith Evans was appointed a director of the Company on 22 February 2011, and was subsequently appointed as Chief Executive on 25 November 2011.

Remuneration report continued

The interests of directors in share options were as follows:

At At Exercise 5 day
average
Market price
Date
31 December
2010
Granted Lapsed Exercised 31 December
2011
price
£
on date of
grant
from which
exercisable
Expiry
date
P J Martin
PLC scheme - - - - - - - -
LTIP 320,056 - 227,648 92,4083 - nil 155.0p - -
SAYE scheme - - - - - - - -
S D Breach
PLC scheme - - - - - - - -
LTIP – June 20112 - 1,019,400 - - 1,019,400 nil 41.2p March 20141 June 2021
SAYE scheme - - - - - - - -
K M Evans
PLC scheme - - - - - - - -
LTIP – June 20112 - 1,019,400 - - 1,019,400 nil 41.2p March 20141 June 2021
SAYE scheme - - - - - - - -

Notes:

  1. The date on which the Company's results for the year ending 31 December 2013 are announced.

  2. The LTIP awards made in June 2011 are subject to an aggregate EPS performance condition for the three financial years to 31 December 2013. 25% of awards vest for aggregate EPS of 28p, 50% vestings for EPS of 31.5p and 100% vests for EPS of 40p. Award will also only vest if executive directors have purchased shares to the value of £105,000 before 31 December 2013.

  3. On 31 May 2011 Peter Martin exercised 92,408 LTIP awards at a market price of 42.13p for an aggregate gain of £38,962.87.

The closing share price at 31 December 2011 was 43.38p and during the year ranged from 36.25p to 51.00p.

There have been no variations to the terms and conditions or performance criteria for share options during the financial year. Options granted under the SAYE schemes are not subject to performance criteria.

Directors' interest in shares of Tribal Group plc

The directors who held office (and their connected parties) at the end of the financial period had the following interests in the shares of the Company:

Interest
at end of
period
Interest
at start of
period
Interest
at 21 March
2012
S Breach 32,144 77,611 145,154
K Evans - 203,130 370,941
J Ormerod 50,000 219,157 219,157
M Masters - 6,500 6,500
S Ball - 100,000 100,000

Approval

This report was approved by the Board of directors on 22 March 2012 and signed on its behalf by:

Katherine Innes Ker Chairman, Remuneration Committee

Directors' responsibilities statement

The directors are responsible for preparing the Annual Report and the financial statements in accordance with applicable law and regulations.

Company law requires the directors to prepare financial statements for each financial year. Under that law the directors are required to prepare the Group financial statements in accordance with International Financial Reporting Standards (IFRSs) as adopted by the European Union and Article 4 of the IAS Regulation and have elected to prepare the parent company financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the directors must not approve the accounts unless they are satisfied that they give a true and fair view of the state of affairs of the company and of the profit or loss of the company for that period.

In preparing the parent company financial statements, the directors are required to:

  • select suitable accounting policies and then apply them consistently;
  • make judgements and accounting estimates that are reasonable and prudent;
  • state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements; and
  • prepare the financial statements on the going concern basis unless it is inappropriate to presume that the company will continue in business.

In preparing the Group financial statements, International Accounting Standard 1 requires that directors:

  • properly select and apply accounting policies;
  • present information, including accounting policies, in a manner that provides relevant, reliable, comparable and understandable information;
  • provide additional disclosures when compliance with the specific requirements in IFRSs are insufficient to enable users to understand the impact of particular transactions, other events and conditions on the entity's financial position and financial performance; and
  • make an assessment of the Company's ability to continue as a going concern.

The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the company's transactions and disclose with reasonable accuracy at any time the financial position of the company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

The directors are responsible for the maintenance and integrity of the corporate and financial information included on the company's website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

Responsibility statement of the directors on the annual report

The directors confirm that, to the best of their knowledge:

  • the Company and Group financial statements in this annual report, proposed in accordance with the relevant Financial Reporting Framework, give a true and fair view of the assets, liabilities, financial position and loss of the Company and of the Group taken as a whole; and
  • the business review contained in this annual report includes a fair review of the development and performance of the business and the position of the Company and the Group taken as a whole, together with a description of the principal risks and uncertainties that they face.

By order of the Board

Keith Evans Steve Breach Chief Executive Officer Group Finance Director 22 March 2012

Independent auditor's report to the members of Tribal Group plc

We have audited the group financial statements of Tribal Group plc for the year ended 31 December 2011 which comprise the consolidated income statement, the consolidated statement of comprehensive income, the consolidated balance sheet, the consolidated statement of changes in equity, the consolidated cash flow statement and the related notes 1 to 39. The financial reporting framework that has been applied in their preparation is applicable law and International Financial Reporting Standards (IFRSs) as adopted by the European Union.

This report is made solely to the company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the company's members those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the company and the company's members as a body, for our audit work, for this report, or for the opinions we have formed.

Respective responsibilities of directors and auditor

As explained more fully in the Directors' Responsibilities Statement, the directors are responsible for the preparation of the Group financial statements and for being satisfied that they give a true and fair view. Our responsibility is to audit and express an opinion on the group financial statements in accordance with applicable law and International Standards on Auditing (UK and Ireland). Those standards require us to comply with the Auditing Practices Board's Ethical Standards for Auditors.

Scope of the audit of the financial statements

An audit involves obtaining evidence about the amounts and disclosures in the financial statements sufficient to give reasonable assurance that the financial statements are free from material misstatement, whether caused by fraud or error. This includes an assessment of: whether the accounting policies are appropriate to the group's circumstances and have been consistently applied and adequately disclosed; the reasonableness of significant accounting estimates made by the directors; and the overall presentation of the financial statements. In addition, we read all the financial and non-financial information in the annual report to identify material inconsistencies with the audited financial statements. If we become aware of any apparent material misstatements or inconsistencies we consider the implications for our report.

Opinion on financial statements

In our opinion the Group financial statements:

  • give a true and fair view of the state of the Group's affairs as at 31 December 2011 and of its loss for the year then ended;
  • have been properly prepared in accordance with IFRSs as adopted by the European Union; and
  • have been prepared in accordance with the requirements of the Companies Act 2006 and Article 4 of the IAS Regulation.

Opinion on other matter prescribed by the Companies Act 2006

In our opinion the information given in the Directors' Report for the financial year for which the financial statements are prepared is consistent with the Group financial statements.

Matters on which we are required to report by exception

We have nothing to report in respect of the following:

Under the Companies Act 2006 we are required to report to you if, in our opinion:

  • certain disclosures of directors' remuneration specified by law are not made; or
  • we have not received all the information and explanations we require for our audit.

Under the Listing Rules we are required to review:

  • the directors' statement contained within the Corporate governance report in relation to going concern;
  • the part of the Corporate Governance Statement relating to the Company's compliance with the nine provisions of the UK Corporate Governance Code specified specified for our review; and
  • certain elements of the report to shareholders by the Board on directors' remuneration.

Other matter

We have reported separately on the parent company financial statements of Tribal Group plc for the year ended 31 December 2011 and on the information in the Directors' Remuneration Report that is described as having been audited.

John Clennett (Senior Statutory Auditor) for and on behalf of Deloitte LLP Chartered Accountants and Statutory Auditor Bristol, United Kingdom 22 March 2012

Consolidated income statement for the year ended 31 December 2011

Note Before
exceptional
and
amortisation
costs
£'000
Exceptional
and
amortisation
costs
£'000
Year
ended
31 December
2011
Total
£'000
Before
exceptional
and
amortisation
costs
£'000
Exceptional
and
amortisation
costs
£'000
Year
ended
31 December
2010
Total
£'000
Continuing operations
Revenue 3 108,231 - 108,231 104,097 - 104,097
Cost of sales (66,516) - (66,516) (67,180) - (67,180)
Gross profit 41,715 - 41,715 36,917 - 36,917
Other administrative expenses 6 (30,403) (5,349) (35,752) (28,642) (6,257) (34,899)
Amortisation of IFRS 3 intangibles 16 - (218) (218) - (314) (314)
Total administrative expenses (30,403) (5,567) (35,970) (28,642) (6,571) (35,213)
Operating profit/(loss) 11,312 (5,567) 5,745 8,275 (6,571) 1,704
Investment income 8 50 - 50 143 - 143
Other gains and losses 9 - (145) (145) - (625) (625)
Finance costs 10 (1,910) - (1,910) (1,634) - (1,634)
Profit/(loss) before tax 9,452 (5,712) 3,740 6,784 (7,196) (412)
Tax 11 (2,066) 1,651 (415) (1,484) 1,439 (45)
Profit/(loss) for the year from continuing operations 7,386 (4,061) 3,325 5,300 (5,757) (457)
Discontinued operations
(Loss)/profit from discontinued operations 13 (1,113) (24,651) (25,764) 401 (62,048) (61,647)
Profit/(loss) for the year 5 6,273 (28,712) (22,439) 5,701 (67,805) (62,104)
Attributable to:
Equity holders of the parent (22,439) (62,104)
Earnings per share
From continuing operations
Basic 14 7.9p (4.4)p 3.5p 5.7p (6.2)p (0.5)p
Diluted 14 7.9p (4.4)p 3.5p 5.6p (6.1)p (0.5)p
From continuing and discontinued operations
Basic 14 6.7p (30.6)p (23.9)p 6.1p (72.4)p (66.3)p
Diluted 14 6.7p (30.6)p (23.9)p 6.1p (72.4)p (66.3)p

Consolidated statement of comprehensive income for the year ended 31 December 2011

Note Year
ended
31 December
2011
£'000
Year
ended
31 December
2010
£'000
Loss for the year (22,439) (62,104)
Actuarial (loss)/gain on defined benefit plans 34 (175) 969
Transfer from/(to) cash flow hedge reserve 234 (618)
Deferred tax 26 (121) (98)
Exchange differences on translation of foreign operations 4 63
Total comprehensive income for the year attributable to equity holders of the parent (22,497) (61,788)

Consolidated balance sheet at 31 December 2011

Note 2011
£'000
2010
£'000
2009
£'000
Non-current assets
Goodwill 15 72,616 95,116 158,050
Other intangible assets 16 5,655 7,801 8,797
Property, plant and equipment 17 2,576 6,188 7,936
Investments 18 1 1 38
Deferred tax assets 26 1,661 3,256 3,191
82,509 112,362 178,012
Current assets
Inventories 19 333 610 954
Trade and other receivables 20 23,323 34,885 62,457
Cash and cash equivalents 21 6,524 14,659 9,370
Assets held for sale 13 - 4,319 -
30,180 54,473 72,781
Total assets 112,689 166,835 250,793
Current liabilities
Trade and other payables 23 (8,781) (16,915) (26,438)
Accruals and deferred income (28,271) (33,856) (40,285)
Tax liabilities (2,671) (2,227) (5,002)
Bank loans and loan notes 24 - - (381)
Provisions 25 (2,419) (525) (435)
Liabilities held for sale 13 - (5,382) -
(42,142) (58,905) (72,541)
Net current (liabilities)/assets (11,962) (4,432) 240
Non-current liabilities
Bank loans 24 (22,503) (33,157) (36,780)
Retirement benefit obligations 34 (540) (1,159) (2,143)
Deferred tax liabilities 26 (178) (1,024) (1,881)
Derivative financial instruments 22 - (2,173) (931)
Provisions 25 (1,439) - -
Other payables - (662) -
(24,660) (38,175) (41,735)
Total liabilities (66,802) (97,080) (114,276)
Net assets 45,887 69,755 136,517
Equity
Share capital 28 4,685 4,685 4,685
Share premium account 29 - - 78,723
Other reserves 30 26,245 26,246 31,597
Retained earnings 31 14,957 38,824 21,512
Total equity attributable to equity holders of the parent 45,887 69,755 136,517

Notes 1 to 39 form part of these financial statements.

The financial statements were approved by the Board of directors and authorised for issue on 22 March 2012 and were signed on its behalf by:

Director Director

Keith Evans Steve Breach

Consolidated statement of changes in equity

For the year ended 31 December 2011

Share
capital
£'000
Other
reserves
£'000
Retained
earnings
£'000
Total
equity
£'000
Balance at 1 January 2011 4,685 26,246 38,824 69,755
Total comprehensive income for the year - 169 (22,666) (22,497)
Dividends - - (980) (980)
Charge to equity for share-based payments - (170) (221) (391)
Balance at 31 December 2011 4,685 26,245 14,957 45,887

For the year ended 31 December 2010

Share
capital
£'000
Share
premium
£'000
Other
reserves
£'000
Retained
earnings
£'000
Total
equity
£'000
Balance at 1 January 2010 4,685 78,723 31,597 21,512 136,517
Total comprehensive income for the year - - (445) (61,343) (61,788)
Capital reduction - (78,723) - 78,723 -
Dividends - - - (4,284) (4,284)
Charge to equity for share-based payments - - (580) (110) (690)
Transfer (note 30) - - (4,326) 4,326 -
Balance at 31 December 2010 4,685 - 26,246 38,824 69,755

For the year ended 31 December 2009

Share
capital
£'000
Share
premium
£'000
Other
reserves
£'000
Retained
earnings
£'000
Total
£'000
Minority
interest
£'000
Total
equity
£'000
Balance at 1 January 2009 4,394 78,749 64,486 45,945 193,574 1,829 195,403
Total comprehensive income for the year - - (21) (57,984) (58,005) 828 (57,177)
Issue of share capital 291 (26) 4,326 - 4,591 - 4,591
Dividends - - - (4,055) (4,055) (319) (4,374)
Credit to equity for share-based payments - - 324 88 412 - 412
Transfer (note 30) - - (37,518) 37,518 - - -
Sale to minorities - - - - - 6 6
Purchase of minorities - - - - - (2,344) (2,344)
Balance at 31 December 2009 4,685 78,723 31,597 21,512 136,517 - 136,517

Consolidated cash flow statement for the year ended 31 December 2011

31 December
Note
Year
ended
2011
£'000
Year
ended
31 December
2010
£'000
Net cash from operating activities 35 (408) 15,871
Investing activities
Interest received 49 143
Proceeds on disposal of discontinued operations 12,786 8,217
Proceeds on disposal of property, plant and equipment 160 185
Disposal of investments - 1
Purchases of property, plant and equipment (836) (2,588)
Expenditure on product development and business systems (3,804) (3,203)
Acquisitions and deferred consideration (70) (839)
Cash and cash equivalents disposed (408) (2,932)
Net cash inflow/(outflow) from investing activities 7,877 (1,016)
Financing activities
Interest paid (1,606) (1,496)
Equity dividend paid (980) (4,284)
Repayment of borrowings (11,500) (3,843)
Settlement of interest rate swap (2,086) -
New bank loans 542 -
Net cash used in financing activities (15,630) (9,623)
Net (decrease)/increase in cash and cash equivalents (8,161) 5,232
Cash and cash equivalents at beginning of year 14,659 9,370
Effect of foreign exchange rate changes 26 57
Cash and cash equivalents at end of year 6,524 14,659

Notes to the financial statements

1. Accounting policies

Basis for accounting

The financial statements on pages 57 to 105 have been prepared in accordance with International Financial Reporting Standards (IFRSs) adopted for use in the European Union and therefore the Group financial statements comply with Article 4 of the EU IAS Regulation.

The financial information has been prepared on the historical cost basis, except for the revaluation of certain properties and financial instruments.

Adoption of new and revised standards

At the date of authorisation of these financial statements, the following Standards and Interpretations which have not been applied in these financial statements were in issue but not yet effective (and in some cases had not yet been adopted by the EU):

IFRS 7 Financial Instruments Disclosures
IFRS 9 Financial Instruments
IFRS 10 Consolidated Financial Statements
IFRS 11 Joint Arrangements
IFRS 12 Disclosure of Interests in Other Entities
IFRS 13 Fair Value Measurement
IAS 12 Recovery of deferred tax assets.
IAS 19 Employee Benefits – amended standard resulting from the Post –Employment
Benefits and Termination Benefits projects
IAS 24 (amended) Related Party Disclosures
IAS 27 Consolidated and Separate Financial Statements – Reissued as IAS 27 Separate
Financial Statements (as amended in 2011)
IAS 32 Financial Instruments: Presentation – Amendments to application guidance on the
offsetting of financial assets and liabilities.
IFRIC 14 (amended) Prepayments of a minimum funding requirement

Basis of consolidation

The consolidated financial statements incorporate the financial statements of the Company and entities controlled by the Company (its subsidiaries) made up to 31 December each year. Control is achieved where the Company has the power to govern the financial and operating policies of the investee entity so as to obtain benefits from its activities.

The results of subsidiaries acquired or disposed of during the year are included in the consolidated income statement from the effective date of acquisition or up to the effective date of disposal, as appropriate. All intra group transactions, balances, income and expenses are eliminated on consolidation.

When the Group loses control of a subsidiary, the profit or loss on disposal is calculated as the difference between (i) the aggregate of the fair value of the consideration received and the fair value of any retained interest and (ii) the previous carrying amount of the assets (including goodwill), less liabilities of the subsidiary and any non-controlling interests. Amounts previously recognised in other comprehensive income in relation to the subsidiary are accounted for (i.e. reclassified to profit or loss or transferred directly to retained earnings) in the same manner as would be required if the relevant assets or liabilities are disposed of. The fair value of any investment retained in the former subsidiary at the date when control is lost is regarded as the fair value on initial recognition for subsequent accounting under IAS 39 Financial Instruments: Recognition and Measurement.

1. Accounting policies (continued)

Going concern

The directors have, at the time of approving the financial statements, a reasonable expectation that the Company and the Group have adequate resources to continue in operational existence for the foreseeable future. Thus they continue to adopt the going concern basis of accounting in preparing the financial statements. Further detail is contained in the Corporate governance report on page 48.

Revenue and turnover recognition

Revenue is measured at the fair value of the consideration receivable from the provision of goods and services to third party customers in the normal course of business. Revenue is stated exclusive of VAT, sales tax and trade discounts. The particular recognition policies applied in respect of short-term or repeat service contracts is as set out below:

  • Revenue from the sale of goods and services (including Measurement, Compliance and Delivery services) is recognised upon transfer to the customer of the risks and rewards of ownership. This is generally when goods are despatched to, or services performed for, customers.
  • Revenue on software licences is recognised on transfer to the customer of the risks and rewards of ownership providing there are no unfulfilled obligations that are essential to the functionality of the product. If such obligations exist, revenue is recognised as they are fulfilled. Revenues for arrangements that involve significant production, modification, or customisation of the software are recognised on a time-and-material basis, or using the percentage of completion method, based on direct labour costs incurred to date as a percentage of total estimated project costs required to complete the project.
  • Revenue from contracts for maintenance and support is recognised on a pro-rata basis over the contract period.
  • Revenue from implementation, consultancy and other services is recognised when the service has been provided; and
  • Interest is accrued on a time basis, by reference to the principal outstanding and at the effective interest rate applicable.

In addition to this, the Group has long-term contracts for the provision of more complex, project-based services. Where the outcome of such long-term project-based contracts can be measured reliably, revenue and costs are recognised by reference to the stage of completion of the project at the balance sheet date. This is normally measured by the proportion that contract costs incurred for work performed to date bear to the estimated total contract costs, except where this would not be representative of the stage of completion. Variations in contract work and claims are included to the extent that they have been agreed with the customer, or are virtually certain of being received.

Where the outcome of a long-term project-based contract cannot be estimated reliably, contract revenue is recognised to the extent of contract costs that it is probable will be recovered. When it is probable that the total contract costs will exceed total contract revenue, the expected loss is recognised as an expense immediately.

Pre-contract costs are expensed as incurred until the Group is virtually certain of being awarded the contract, usually once the "preferred bidder" stage is reached. To the extent that they are expected to be recovered over the contract term, bid costs are capitalised from this point, and amortised over the life of the contract.

The following revenue streams related entirely to discontinued operations in the year:

  • Permanent recruitment on completion of the related stage of the recruitment service;
  • Temporary recruitment when the recruit joins the organisation; and
  • Recruitment advertising when the advertisement is placed.

Business combinations

Acquisitions of subsidiaries and businesses are accounted for using the acquisition method. The consideration for each acquisition is measured at the aggregate of the fair values (at the date of exchange) of assets given, liabilities incurred or assumed, and equity instruments issued by the Group in exchange for control of the acquiree. Acquisition related costs are recognised in profit or loss as incurred.

Where applicable, the consideration for the acquisition includes any asset or liability resulting from a contingent consideration arrangement, measured at its acquisition-date fair value. Subsequent changes in such fair values are adjusted against the cost of acquisition where they qualify as measurement period adjustments (see below). All other subsequent changes in the fair value of contingent consideration classified as an asset or liability are accounted for in accordance with relevant IFRSs. Changes in the fair value of contingent consideration classified as equity are not recognised.

Where a business combination is achieved in stages, the Group's previously held interests in the acquired entity are remeasured to fair value at the acquisition date (i.e. the date the Group attains control) and the resulting gain or loss, if any, is recognised in profit or loss. Amounts arising from interests in the acquiree prior to the acquisition date that have previously been recognised in other comprehensive income are reclassified to profit or loss, where such treatment would be appropriate if that interest were disposed of.

Notes to the financial statements continued

1. Accounting policies (continued)

The acquiree's identifiable assets, liabilities and contingent liabilities that meet the conditions for recognition under IFRS 3(2008) are recognised at their fair value at the acquisition date, except that:

  • Deferred tax assets or liabilities and liabilities or assets related to employee benefit arrangements are recognised and measured in accordance with IAS 12 Income Taxes and IAS 19 Employee Benefits respectively;
  • Liabilities or equity instruments related to the replacement by the Group of an acquiree's share-based payment awards are measured in accordance with IFRS 2 Share-based Payment; and
  • Assets (or disposal groups) that are classified as held for sale in accordance with IFRS 5 Non-current Assets Held for Sale and Discontinued Operations are measured in accordance with that Standard.

If the initial accounting for a business combination is incomplete by the end of the reporting period in which the combination occurs, the Group reports provisional amounts for the items for which the accounting is incomplete. Those provisional amounts are adjusted during the measurement period (see below), or additional assets or liabilities are recognised, to reflect new information obtained about facts and circumstances that existed as of the acquisition date that, if known, would have affected the amounts recognised as of that date.

The measurement period is the period from the date of acquisition to the date the Group obtains complete information about facts and circumstances that existed as of the acquisition date – and is subject to a maximum of one year.

Goodwill

Goodwill arising in a business combination is recognised as an asset at the date that control is acquired (the acquisition date). Goodwill is measured as the excess of the sum of the consideration transferred, the amount of any non-controlling interest in the acquiree and the fair value of the acquirer's previously held equity interest (if any) in the entity over the net of the acquisition date amounts of the identifiable assets acquired and liabilities assumed.

If, after reassessment, the Group's interest in the fair value of the acquiree's identifiable net assets exceeds the sum of the consideration transferred, the amount of any non-controlling interest in the acquiree and the fair value of the acquirer's previously held equity interest in the acquiree (if any), the excess is recognised immediately in profit or loss as a bargain purchase gain.

Goodwill is not amortised but is reviewed for impairment at least annually. For the purpose of impairment testing, goodwill is allocated to each of the Group's cash-generating units expected to benefit from the combination. Cash-generating units to which goodwill has been allocated are tested for impairment annually, or more frequently when there is an indication that the unit may be impaired. If the recoverable amount of the cash-generating unit is less than the carrying amount of the unit, the impairment loss is allocated first to reduce the carrying amount of any goodwill allocated to the unit and then to the other assets of the unit pro-rata on the basis of the carrying amount of each asset in the unit. An impairment loss recognised for goodwill is not reversed in a subsequent period.

On disposal of a subsidiary, the attributable amount of goodwill is included in the determination of the profit and loss on disposal. Goodwill arising on acquisition before the date of transition to IFRSs has been retained at the previous UK GAAP amounts subject to being tested for impairment at that date.

Merger reserve

The merger reserve comprises the non-statutory premium arising on shares issued as consideration for acquisitions of subsidiaries where merger relief under the relevant section of the Companies Act applies. To the extent that the creation of goodwill originally gave rise to a merger reserve, upon impairment an appropriate amount is transferred from the merger reserve to the profit and loss reserve.

Impairment of tangible and intangible assets excluding goodwill

At each balance sheet date, the Group reviews the carrying amounts of its tangible and intangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment (if any). An intangible asset with an indefinite useful life is tested for impairment annually and whenever there is an indication that the asset may be impaired.

The recoverable amount is the higher of fair value less costs to sell and the value in use. The estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset for which the estimates of future cash flows have not been adjusted.

If the recoverable amount of an asset is estimated to be less than its carrying amount, the carrying amount of the asset is reduced to its recoverable amount. An impairment loss is recognised as an expense immediately, unless the relevant asset is carried at a revalued amount, in which case the impairment loss is treated as a revaluation decrease.

1. Accounting policies (continued)

Where an impairment loss subsequently reverses, the carrying amount of the asset is increased to the revised estimate of its recoverable amount, but so that the increased carrying amount does not exceed the carrying amount that would have been determined had no impairment loss been recognised for the asset in prior years. A reversal of an impairment loss is recognised as income immediately, unless the relevant asset is carried at a revalued amount, in which case the reversal of the impairment loss is treated as a revaluation increase.

Business systems

In accordance with IAS 38, the Group's business systems are treated as an intangible asset. Costs included are those directly attributable to the design, construction and testing of new systems (including major enhancements) from the point of inception to the point of satisfactory completion, namely where the probable future economic benefits arising from the investment could be assessed with reasonable certainty at the time the costs are incurred. Maintenance and minor modifications are expensed against the income statement as incurred. These assets are amortised by equal instalments over an average of five years.

Internally generated intangible assets – research and development costs

Expenditure on research activities is recognised as an expense in the period in which it is incurred.

An internally generated intangible asset arising from the Group's product development is recognised only if all of the following conditions are met:

  • an asset is created that can be identified;
  • it is probable that the asset created will generate future economic benefits; and
  • the development costs of the asset can be measured reliably.

Internally generated intangible assets are amortised on a straight-line basis over their useful lives of three to five years. Where no internally generated intangible asset can be recognised, development expenditure is recognised as an expense in the period in which it is incurred.

Property, plant and equipment

Property, plant and equipment are stated at cost, net of depreciation and any recognised impairment loss. Depreciation is charged so as to write off the cost of each asset, other than properties in the course of construction, by equal instalments over their estimated useful economic lives as follows:

  • Freehold buildings over 50 years
  • Leasehold buildings life of the lease
  • Fixtures, fittings and other equipment 3 to 7 years

Assets held under finance lease are depreciated over their expected useful lives on the same basis as owned assets or, where shorter, over the term of the relevant lease.

Leases

Assets acquired under finance leases are capitalised at their fair value or, if lower, at the present value of the minimum lease payments, each determined at the inception of the lease. The outstanding future lease obligations are shown in the balance sheet as a finance lease obligation. The finance charges are allocated over the period of the lease in proportion to the capital amount outstanding and are charged directly against income.

Operating lease rentals are charged against income on a straight line basis over the period of the lease. Benefits received and receivable as an incentive to enter into an operating lease are spread on a straight-line basis over the lease term.

Borrowing costs

Borrowing costs directly attributable to the construction of qualifying assets and long-term contract costs are capitalised as part of the cost of those assets. The commencement of capitalisation begins when both finance costs and expenditures for the asset are being incurred and activities that are necessary to get the assets ready for use are in progress. Capitalisation ceases when substantially all the activities that are necessary to get the asset ready for use are complete. All other borrowing costs are recognised in income or expense in the period in which they are incurred.

Investment properties

Investment property, which is property held to earn rentals and/or capital appreciation, is stated at its fair value at the balance sheet date. Gains or losses arising from changes to the fair value of investment property are included in income or expense for the period in which they arise.

Notes to the financial statements continued

1. Accounting policies (continued)

Investments

Investments are initially measured at cost, including transaction costs. Investments are classified as either held-for-trading or available-for-sale. They are measured at subsequent reporting dates at cost where they relate to unquoted equity investments where fair value cannot be reliably measured and at fair value otherwise. A provision for any impairment is made where necessary.

Inventories

Inventories are stated at the lower of cost and net realisable value. Cost comprises materials, direct labour and a share of production overheads appropriate to the relevant stage of production. Net realisable value is based on estimated selling price less all further costs to completion and all relevant marketing, selling and distribution costs.

Exceptional items

Exceptional items are material items which derive from events or transactions that fall outside the ordinary activities of the Group and which individually or, if of a similar type, in aggregate, need to be disclosed by virtue of their size or incidence if the financial statements are to give a true and fair view. This includes any entries in relation to hedge ineffectiveness of interest rate swaps.

Retirement benefit costs

The Group operates various defined contribution pension schemes that are established in accordance with employment terms set by the employing companies. The assets of these schemes are held separately from those of the Group in independently administered funds. The amount charged against profits represents the contributions payable to the scheme in respect of the accounting period.

As a consequence of certain acquisitions and transactions a number of employees participate in various defined benefit schemes. The expected cost of providing benefits is determined using the Projected Unit Credit Method, with actuarial valuations being carried out at each balance sheet date. Actuarial gains and losses are recognised in full in the period in which they occur in the statement of comprehensive income.

Past service cost is recognised immediately to the extent that the benefits are already vested, and otherwise is amortised on a straight-line basis over the average period until the benefits vest.

The retirement benefit obligation recognised in the balance sheet represents the present value of the defined benefit obligation as adjusted for unrecognised past service cost, and as reduced by the fair value of scheme assets. Any asset resulting from this calculation is limited to past service cost, plus the present value of available refunds and reductions in future contributions to the plan.

Government grants

Government grants are recognised over the periods necessary to match them with the related costs and are deducted in reporting the related expense.

Provisions

Provisions are recognised when the Group has a present obligation as a result of a past event, and it is probable that the Group will be required to settle the obligation. Provisions are measured at the Directors' best estimate of the expenditure required to settle the obligation at the balance sheet date, and are discounted to present value where the effect is material.

When some or all of the economic benefits required to settle a provision are expected to be recovered from a third party, a receivable is recognised as an asset if it is virtually certain that reimbursement will be received and the amount of the receivable can be measured reliably.

Restructurings

A restructuring provision is recognised when the Group has developed a detailed formal plan for the restructuring and has raised a valid expectation in those affected that it will carry out the restructuring by starting to implement the plan or announcing its main features to those affected by it. The measurement of a restructuring provision includes only the direct expenditures arising from the restructuring, which are those amounts that are both necessarily entailed by the restructuring and not associated with the ongoing activities of the entity.

Operating profit

Operating profit is stated before investment income and finance costs.

Foreign currencies

Transactions in currencies other than pounds Sterling are recorded at the rates of exchange on the dates of the transactions. At each balance sheet date, monetary assets and liabilities that are denominated in foreign currencies are retranslated at the rates prevailing on the balance sheet date, with differences recognised in profit or loss in the period in which they arise.

1. Accounting policies (continued)

On consolidation, the assets and liabilities of the Group's overseas operations are translated at exchange rates prevailing on the balance sheet date. Income and expense items are translated at the average exchange rates for the period. Exchange differences arising, if any, are recognised directly within equity in the Group's hedging and translation reserve. Such translation differences are recognised as income or expenses in the period in which the operation is disposed of.

Goodwill and fair value adjustments arising on the acquisition of a foreign entity are treated as assets and liabilities of the foreign entity and translated at the closing rate.

Share-based payments

The Group issues equity-settled share-based payments to certain employees. Equity settled share-based payments are measured at fair value at the date of grant. This is expensed on a straight-line basis over the vesting periods of the instruments. At each balance sheet date, the Group revises its estimate of the number of equity instruments expected to vest as a result of the effect of non market-based vesting conditions. The impact of the revision of the original estimates, if any, is recognised in profit or loss such that the cumulative expense reflects the revised estimate, with a corresponding adjustment to equity reserves.

Fair value is measured by use of a stochastic model which produces similar results to the Black-Scholes model but is also able to value the options subject to market based performance conditions. There is no effective liability in relation to national insurance on share options at the year end as the Company has obtained tax indemnities from employees in relation to employers' national insurance.

Tax

The tax expense represents the sum of the tax currently payable and deferred tax.

Current tax is provided at amounts expected to be paid or recovered using the tax rates and laws that have been enacted or substantively enacted by the balance sheet date.

Deferred tax is the tax expected to be payable or recoverable on differences between the carrying values of assets and liabilities in the financial statements and the corresponding tax bases used in the computation of taxable profit and is accounted for using the balance sheet liability method. Deferred tax liabilities are generally recognised for all taxable temporary differences and deferred tax assets are recognised to the extent that it is probable that taxable profits will be available against which deductible temporary differences can be utilised. Such assets and liabilities are not recognised if the temporary difference arises from goodwill or from initial recognition (other than in a business combination) of other assets and liabilities in a transaction that affects neither the tax profit nor the accounting profit.

The carrying value of deferred tax assets is reviewed at each balance sheet date and reduced to the extent that it is no longer probable that sufficient taxable profits will be available to allow all or part of the asset to be recovered. Deferred tax is calculated at the tax rates that are expected to apply in the period when the liability is settled or the asset is realised. Deferred tax in the income statement is charged or credited, except when it relates to items charged or credited directly to equity, in which case the deferred tax is also dealt with in equity.

Deferred tax assets and liabilities are offset when there is a legally enforceable right to set off current tax assets against current tax liabilities and when they relate to income taxes levied by the same taxation authority and the Group intends to settle its current tax assets and liabilities on a net basis.

Financial instruments

Financial assets and financial liabilities are recognised in the Group's balance sheet when the Group becomes a party to the contractual provisions of the instrument.

Financial assets

Investments are recognised and derecognised on a trade date where the purchase or sale of an investment is under a contract whose terms require delivery of the investment within the timeframe established by the market concerned and are initially measured at fair value, plus transaction costs, except for those financial assets classified through profit or loss, which are initially measured at fair value.

Financial assets are classified into the following specified categories: financial assets 'at fair value through profit or loss' (FVTPL), 'held-to-maturity' investments, 'available-for-sale' (AFS) financial assets and 'loans and receivables'. The classification depends on the nature and purpose of the financial assets and is determined at the time of initial recognition.

For fair value hedges the change in the fair value of the hedging instrument and hedged item as well as any ineffectiveness arising in cash flow hedges is disclosed with other gains and losses.

The Group does not currently hold any held-to-maturity investments.

Notes to the financial statements continued

1. Accounting policies (continued)

Effective interest method

The effective interest method is a method of calculating the amortised cost of a financial asset and of allocating interest income over the relevant period. The effective rate is the rate that exactly discounts estimated future cash receipts (including all fees on points paid or received that form an integral part of the effective interest rate, transaction costs and other premiums or discounts) through the expected life of a financial asset, or, where appropriate, a shorter period.

Interest is recognised on an effective interest basis for debt instruments other than those financial assets designated as at FVTPL.

Loans and receivables

Trade receivables, loans, and other receivables that have fixed or determinable payments that are not quoted in an active market are classified as loans and receivables. Loans and receivables are measured at amortised cost using the effective interest method, less any impairment. Interest income is recognised by applying the effective interest rate, except for short-term receivables when the recognition of interest would be immaterial.

Impairment of financial assets

Financial assets, other than those at FVTPL, are assessed for indicators of impairment at each balance sheet date. Financial assets are impaired where there is objective evidence that, as a result of one or more events that occurred after the initial recognition of the financial asset, the estimated future cash flows of the investment have been impacted.

For certain categories of financial asset, such as trade receivables, assets that are assessed not to be impaired individually are subsequently assessed for impairment on a collective basis. Objective evidence of impairment for a portfolio of receivables could include the Group's past experience of collecting payments as well as observable changes in national or local economic conditions that correlate with default on receivables.

The carrying amount of the financial asset is reduced by the impairment loss directly for all financial assets with the exception of trade receivables, where the carrying amount is reduced through the use of an allowance account. When a trade receivable is considered uncollectable, it is written off against the allowance account. Subsequent recoveries of amounts previously written off are credited against the allowance account. Changes in the carrying amount of the allowance account are recognised in profit or loss. With the exception of AFS equity instruments, if, in a subsequent period, the amount of the impairment loss decreases and the decrease can be related objectively to an event occurring after the impairment was recognised, the previously recognised impairment loss is reversed through profit or loss to the extent that the carrying amount of the investment at the date the impairment is reversed does not exceed what the amortised cost would have been had the impairment not been recognised.

In respect of AFS equity securities, impairment losses previously recognised through profit or loss are not reversed through profit or loss. Any increase in fair value subsequent to an impairment loss is recognised directly in equity.

Cash, cash equivalents and collateralised cash

Cash comprises cash in hand and deposits repayable on demand, less overdrafts payable on demand which have a right of offset against cash balances. These instruments are readily convertible to a known amount of cash and are subject to an insignificant risk of change in value.

Collateralised cash comprises funds reserved for financial guarantee contracts and is carried at fair value.

Derecognition of financial assets

The Group derecognises a financial asset only when the contractual rights to the cash flows from the assets expire; or it transfers the financial asset and substantially all the risks and rewards of ownership of the asset to another entity. If the Group neither transfers nor retains substantially all the risks and rewards of ownership and continues to control the transferred asset, the Group recognises its retained interest in the asset and an associated liability for amounts it may have to pay. If the Group retains substantially all the risks and rewards of ownership of a transferred financial asset, the Group continues to recognise the financial asset and also recognises a collateralised borrowing for the proceeds received.

Financial liabilities and equity

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into.

Equity instruments

An equity instrument is any contract that evidences a residual interest in the assets of the Group after deducting all of its liabilities. Equity instruments issued by the Group are recorded at the proceeds received, net of direct issued costs.

Financial liabilities

Financial liabilities are classified as either financial liabilities 'at FVTPL' or 'other financial liabilities'.

1. Accounting policies (continued)

Other financial liabilities

Other financial liabilities, including borrowings, are initially measured at fair value, net of transaction costs. Other financial liabilities are subsequently measured at amortised cost using the effective interest rate method, with interest expense recognised on an effective yield basis. The effective interest method is a method of calculating the amortised cost of a financial liability and of allocating interest expense over the relevant period. The effective interest rate is the rate that exactly discounts estimated future cash payments through the expected life of the financial liability, or, where appropriate, a shorter period.

Financial assets/liabilities at FVTPL

Financial assets/liabilities are classified as at FVTPL where the financial asset/liability is either held for trading or it is designated as at FVTPL.

A financial asset/liability is classified as held for trading if:

  • it has been acquired/incurred principally for the purpose of selling/disposal in the near future; or
  • it is part of an identified portfolio of financial instruments that the Group manages together and has a recent actual pattern of short-term profit-taking; or
  • it is a derivative that is not designated and effective as a hedging instrument.

A financial asset/liability other than a financial asset/liability held for trading may be designated as a FVTPL upon initial recognition if:

  • such designation eliminates or significantly reduces a measurement or recognition inconsistency that would otherwise arise; or
  • the financial asset/liability forms part of a group of financial assets or liabilities or both, which is managed and its performance is evaluated on a fair value basis, in accordance with the Group's documented risk management or investment strategy, and the information about the Group is provided internally on that basis; or
  • it forms a part of a contract containing one or more embedded derivatives, and IAS 39 'Financial Instruments: Recognition and Measurement' permits the entire combined contract (asset or liability) to be designated at FVTPL.

Financial assets/liabilities at FVTPL are stated at fair value, with any resultant gain or loss recognised in profit or loss. The net gain or loss recognised in profit or loss incorporates any dividend or interest earned/paid on the financial asset/liability. Fair value is determined in the manner described in note 37.

Derecognition of financial liabilities

The Group derecognises financial liabilities when, and only when, the Group's obligations are discharged, cancelled or they expire.

Derivative financial instruments

The Group's activities expose it primarily to the financial risks of changes in interest rates. The Group uses interest rate swap contracts to manage this exposure where appropriate.

The use of financial derivatives is governed by the Group's policies approved by the Board, which provides written principles on the use of financial derivatives. Further details of derivative financial instruments are disclosed in note 37 to the financial statements.

Derivatives are initially recognised at fair value at the date a derivative contract is entered into and are subsequently remeasured to their fair value at each balance sheet date. The resulting gain or loss is recognised in profit or loss immediately unless the derivative is designated and effective as a hedging instrument, in which event the timing of the recognition in profit or loss depends on the nature of the hedge relationship.

A derivative is presented as a non-current asset or a non-current liability if the remaining maturity of the instrument is more than 12 months and it is not expected to be realised or settled within 12 months. Other derivatives are presented as current assets or current liabilities.

Hedge accounting

The Group designates certain hedging instruments as cash flow hedges. At the inception of the hedge relationship, the entity documents the relationship between the hedging instrument and the hedged item, along with its risk management objectives and its strategy for undertaking various hedge transactions. Furthermore, at the inception of the hedge and on an ongoing basis, the Group documents whether the hedging instrument that is used in a hedging relationship is highly effective in offsetting changes in the cash flows of the hedging item.

Note 37 sets out the details of the fair values of the derivative instruments used for hedging purposes. Movements in the hedging reserve in equity are also detailed in note 30.

Notes to the financial statements continued

1. Accounting policies (continued)

Cash flow hedge

The effective portion of changes in the fair value of derivatives that are designated and qualify as cash flow hedges are deferred in equity. The gain or loss relating to the ineffective portion is recognised immediately in profit or loss, and is included in the 'other gains and losses' line of the income statement.

Amounts deferred in equity are recycled in profit or loss in the periods when the hedged item is recognised in profit or loss, in the same line of the income statement as the recognised hedged item. However, when the forecast transaction that is hedged results in the recognition of a non-financial asset or a non-financial liability, the gains and losses previously deferred in equity are transferred from equity and included in the initial measurement of the cost of the asset or liability.

Hedge accounting is discontinued when the Group revokes the hedging relationship, the hedging instrument expires or is sold, terminated, or exercised, or no longer qualifies for hedge accounting. Any cumulative gain or loss deferred in equity at that time remains in equity and is recognised when the forecast transaction is ultimately recognised in profit or loss. When a forecast transaction is no longer expected to occur, the cumulative gain or loss that was deferred in equity is recognised immediately in profit or loss.

2. Critical accounting judgements

In the process of applying the Group's accounting policies, which are described in note 1, management has made the following judgements that have the most significant effect on the amounts recognised in the financial statements.

Goodwill and other intangible assets

The carrying value of goodwill at the year end is £72.6m (2010: £95.1m, 2009: £158.1m). An annual impairment review is required under IAS 36 'Impairment of assets' involving judgement of the future cash flows and discount rates for cash generating units. The Group prepares such cash flow forecasts derived from the most recent budgets approved by management for the next two years. Further details of the other assumptions used are given in note 15. The carrying value of other intangible assets is £5.7m (2010: £7.8m, 2009: £8.8m). Judgement is required to assess the need for any impairment of these assets, in particular in relation to their expected ability to generate future revenue.

Revenue recognition

The Group's revenue recognition policies are disclosed in note 1. In some cases, judgement is required to determine the most appropriate measure of the fair value of the services that have been delivered to the customer at the balance sheet date.

Tax

There are a number of tax related risks associated with computations still open to enquiry and certain issues arising from the operation and sale of the Group's healthcare business. Judgement is required to determine the level of provision held against these risks.

3. Revenue

An analysis of the Group's revenue is as follows:

2011
£'000
2010
£'000
Continuing operations
Sales of services
108,231
104,097
Investment income
50
143
108,281 104,240
Discontinued operations
Sales of services
23,216
97,829
Total revenue
131,497
202,069

Sales of goods are not material and are therefore not shown separately.

Approximately 85% (2010: 90%) of the Group revenues arose from sales to the UK public sector and as such the UK Government is deemed to be the Group's largest customer.

4. Business segments

Following the sale of our Health and Government businesses, the Group is now organised into two business segments – Services and Technology. These segments were previously reported together as "Education". In view of the relevance to future reporting, the business segment information for the year to 31 December 2011 has been reported under this structure and the comparative segment information for the year ended 31 December 2010 has been restated to reflect the changes.

In accordance with IFRS 8 "Operating Segments" information on segment assets is not shown as this is not provided to the Chief Operating decision maker.

The principal activities of the Group are now as follows:

  • Technology a range of proprietary software products to support the business needs of education, learning and training providers

Services – a range of services to support the improvement of education, learning and training delivery by our customers

Year ended 31 December 2011

Technology
£'000
Services
£'000
Eliminations
£'000
Consolidated
£'000
Revenue
External sales 44,042 64,189 - 108,231
Inter-segment sales 2,520 104 (2,624) -
Total revenue 46,562 64,293 (2,624) 108,231
Segment operating profit 9,343 5,442 - 14,785
Unallocated corporate expenses (3,473)
Adjusted operating profit 11,312
Amortisation of IFRS 3 intangibles (218)
Exceptional costs (5,349)
Goodwill impairment -
Operating loss 5,745
Investment income 50
Other gains and losses (145)
Finance costs (1,910)
Profit before tax 3,740
Tax (415)
Loss for the year from discontinued operations (25,764)
Loss after tax and discontinued operations (22,439)

Inter-segment sales are charged at prevailing market prices

Notes to the financial statements continued

4. Business segments (continued)

Year ended 31 December 2010
Technology
£'000
Services
£'000
Eliminations
£'000
Consolidated
£'000
Revenue
External sales 42,388 61,709 - 104,097
Inter-segment sales 1,949 802 (2,751) -
Total revenue 44,337 62,511 (2,751) 104,097
Segment operating profit 10,733 1,607 - 12,340
Unallocated corporate expenses (4,065)
Adjusted operating profit 8,275
Amortisation of IFRS 3 intangibles (314)
Exceptional costs (6,257)
Operating profit 1,704
Investment income 143
Other gains and losses (625)
Finance costs (1,634)
Loss before tax (412)
Tax (45)
Loss for the year from discontinued operations (61,647)
Loss after tax and discontinued operations (62,104)

Geographical information

Revenue from external customers

2011
£'000
2010
£'000
UK 95,162 94,010
Australasia 7,498 6,853
Rest of the world 5,571 3,234
108,231 104,097

5. Profit/(loss) for the year

2011
£'000
2010
£'000
Profit/(loss) for the year is stated after charging/(crediting):
Depreciation and other amounts written off property, plant and equipment 1,892 2,830
Restructuring costs 10,519 9,307
Staff costs (see note 7) 68,215 104,120
Amortisation of acquired IFRS 3 intangible assets 455 1,052
Amortisation and write-down of business systems 344 2,144
Goodwill impairment - 56,360
Cost of inventories recognised as an expense 773 324
Write-down of inventories recognised as an expense 266 220
Impairment loss recognised on trade receivables 888 264
Research and development expenditure 771 766
Amortisation of development costs 1,354 997
Grant income received (3,412) (819)
Net foreign exchange (gains)/losses (62) 225

The analysis of auditor's remuneration is as follows:

2011
£'000
2010
£'000
Fees payable to the company's auditor for the audit of the company's annual report 80 92
Fees payable to the company's auditor and their associates for the other services to the Group:
– the audit of the Company's subsidiaries pursuant to legislation 56 124
136 216
– audit related assurance 21 30
– other assurance 5 -
– tax services: compliance - 53
– tax services: other 79 91
– corporate finance services 359 131
– other services 10 100
Total non-audit fees 474 405
Total auditor's remuneration 610 621

Fees payable to Deloitte and their associates for non-audit services to the Company are not required to be disclosed because the consolidated financial statements are required to disclose such fees on a consolidated basis.

Corporate finance services arose in relation to the disposal of the Health and Government businesses.

See page 47 for the Group policy on use of auditor for non-audit work.

Notes to the financial statements continued

6. Exceptional administrative expenses

2011
£'000
2010
£'000
Restructuring costs:
– Redundancy 3,327 1,151
– Property related 1,773 1,161
– Other restructuring costs 913 626
Release of deferred consideration (664) -
Write-down of business system - 1,888
China business development - 770
Other - 661
5,349 6,257

Exceptional costs have arisen throughout the year, which are not part of the Group's normal trading activities. As explained in the Financial Review, significant restructuring costs of £6.0m have been incurred to reduce headcount and property capacity, and certain assets have been impaired, following the disposal of the Group's Health and Government businesses and the subsequent refocusing of the continuing business. Also included within exceptional items is the release of deferred consideration in respect of acquisitions which are no longer expected to meet the criteria required to trigger these payments and have therefore been credited to the income statement in line with IFRS 3 (Revised 2008) "Business Combinations".

7. Staff numbers and costs

The average number of persons employed by the Group (including executive directors) during the year was as follows:

2011
No.
2010
No.
Selling, operations and marketing 1,163 1,762
Finance and administration 293 311
1,456 2,073

The aggregate payroll costs of these persons were as follows:

2011
£'000
2010
£'000
Wages and salaries 54,719 83,905
Social security costs 5,603 9,407
Pension costs 3,839 5,729
Redundancy costs 4,277 5,769
Share option credit (223) (690)
68,215 104,120
Discontinued operations (11,396) (56,106)
Continuing operations 56,819 48,014

8. Investment income

2011
£'000
2010
£'000
Interest on bank deposits 42 87
Net interest receivable on retirement benefit obligations 1 -
Other interest receivable 7 56
50 143

9. Other gains and losses

2011
£'000
2010
£'000
Hedge ineffectiveness in the cash flow hedges 84 625
Charge on settlement of interest rate swap 61 -
145 625

No other gains or losses have been recognised in respect of loans and receivables, other than impairment losses recognised/ reversed in respect of trade receivables (see notes 5 and 20).

10. Finance costs

2011
£'000
2010
£'000
Finance charges
Interest on bank overdrafts and loans 1,910 1,563
Net interest payable on retirement benefit obligations - 71
1,910 1,634

Notes to the financial statements continued

11. Tax

2011
£'000
Continuing operations
2010
£'000
Discontinued operations
2011
£'000
2010
£'000
2011
£'000
Total
2010
£'000
Current tax
UK corporation tax - 2,408 - (2,239) - 169
Overseas tax 506 - - - 506 -
Adjustments in respect of prior years (567) (1,328) (168) - (735) (1,328)
(61) 1,080 (168) (2,239) (229) (1,159)
Deferred tax
Current year (215) (1,035) 43 - (172) (1,035)
Adjustments in respect of prior years 691 - (150) - 541 -
476 (1,035) (107) - 369 (1,035)
Tax charge/(credit) on profits/(losses) 415 45 (275) (2,239) 140 (2,194)

The continuing tax (credit)/charge can be reconciled to the loss from continuing operations per the income statement as follows:

2011
£'000
2010
£'000
Profit/(loss) before tax 3,740 (412)
Tax charge/(credit) at standard rate of 26.5% (2010: 28%) 991 (115)
Effects of:
Intangible amortisation and impairment 63 100
Expenses not deductible for tax purposes 389 1,542
Adjustments in respect of prior periods 125 (1,328)
Group relief claimed from discontinued operations (928) -
Release of deferred consideration (176) -
Share-based payments and discounting charges (49) (154)
Tax expense for the year 415 45

In addition to the amount charged to the income statement, a deferred tax charge of £121,000 (2010: £98,000) has been taken directly to equity (see consolidated statement of comprehensive income on page 58).

The reduction in the corporation tax rate from 26% to 25%, from 1 April 2012, will affect the future tax charge accordingly.

12. Dividends

2011
£'000
2010
£'000
Amounts recognised as distributions to equity holders in the period:
Final dividend for the year ended 31 December 2010 of 0.65 pence (year ended 31 December 2009: 2.75 pence) per share 606 2,562
Interim dividend for the year ended 31 December 2011 of 0.40 pence (year ended 31 December 2010: 1.85 pence) per share 373 1,722
979 4,284
Proposed final dividend for the year ended 31 December 2011 of 0.60 pence (year ended 31 December 2010: 0.65 pence) per share 562 615

The interim dividend for 2011 was approved by the Board on 15 August 2011 and was paid on 21 October 2011 to ordinary shareholders who were on the register on 23 September 2011.

The Board is recommending a final dividend of 0.60p per share. This dividend will be paid on 13 July 2012 to shareholders on the register at 15 June 2012.

The proposed final dividend is subject to approval by shareholders at the Annual General Meeting and has therefore not been included as a liability in these financial statements.

Notes to the financial statements continued

13. Discontinued operations

The Group disposed of its Health and Government businesses on 28 April 2011. The maximum gross sale proceeds are £15.9 million payable as follows:

(i) initial consideration at completion of £13.4m; and

(ii) further deferred consideration of up to £2.5m payable on the satisfaction of certain conditions such as assigning key contracts and framework agreements. Of this, £2.0m had been received by 31 December 2011.

The total consideration estimated in determining the loss on disposal is £15.8 million which represents management's best view of the likely outcome.

Details of net assets disposed and disposal proceeds are as follows:

£'000
Goodwill 22,500
Other intangible assets 2,668
Property, plant and equipment 653
Trade and other receivables 18,490
Cash and cash equivalents 408
Trade and other payables (12,531)
Retirement benefit obligations (933)
Deferred tax 461
Net assets disposed 31,716
Loss on disposal (18,390)
Consideration 13,326
Satisfied by:
Cash 15,372
Deferred and contingent consideration 450
Directly attributable costs (2,496)
13,326
Net cash flow arising from disposal
Cash consideration 15,372
Cash disposed (408)
Directly attributable costs (2,459)
Cash inflow from disposal 12,505

On 9 February 2011 we announced the sale of the trade and certain assets of our Resourcing business to TMP (UK) Limited for an estimated contingent consideration of £1.0m. A loss on disposal of £2.7m was recognised on the transaction, which completed on 1 March 2011. In the period we also recognised an additional profit on the disposal of our Architecture business which took place in June 2010. The increase in profit of £1.1m arises due to deferred contingent consideration exceeding the previous estimate.

The Group also closed its Treasury Services subsidiary during the year. This business has therefore been presented within discontinued operations.

13. Discontinued operations (continued)

The results of the discontinued operations which have been included in the consolidated income statement were as follows:

£'000 2011
2010
£'000
Turnover
27,591
123,727
Direct agency costs
(4,275)
(25,898)
Revenue
23,316
97,829
Operating (loss)/profit before amortisation of IFRS 3 intangibles and exceptional costs
(1,329)
555
Exceptional restructuring costs
(4,506)
(6,369)
Goodwill impairment -
(56,360)
Amortisation of IFRS 3 intangibles (237)
(738)
Operating loss
(6,072)
(62,912)
Attributable tax credit 275
2,239
Loss on disposal of discontinued operations
(19,967)
(974)
Net loss attributable to discontinued operations
(25,764)
(61,647)
Operating cash flows for discontinued operations
(8,540)
(6,605)
Effect of foreign exchange rate changes -
(9)
Investing cash flows for discontinued operations
12,498
4,752
Financing cash flows for discontinued operations
(11,500)
-
Total cash flows for discontinued operations
(7,542)
(1,862)

Notes to the financial statements continued

13. Discontinued operations (continued)

The major classes of assets and liabilities comprising the operations classified as held for sale are as set out below and related entirely to the Resourcing business in 2010. This business has been sold during 2011 and therefore there are no assets held for sale at 31 December 2011.

2011
£'000
2010
£'000
Property, plant and equipment - 488
Deferred tax asset - 202
Inventories - 82
Trade and other receivables - 3,547
Assets classified as held for sale - 4,319
Trade and other payables - (5,262)
Tax liabilities - (120)
Liabilities classified as held for sale - (5,382)

14. Earnings per share

Earnings per share and diluted earnings per share are calculated by reference to a weighted average number of ordinary shares calculated as follows:

2011
thousands
2010
thousands
Weighted average number of shares outstanding:
Basic weighted average number of shares in issue
93,696 93,696
Employee share options - 160
Weighted average number of shares outstanding for dilution calculations 93,696 93,856

The adjusted basic and adjusted diluted earnings per share figures shown on the consolidated income statement on page 57 are included as the directors believe that they provide a better understanding of the underlying trading performance of the Group. A reconciliation of how these figures are calculated is set out below:

2011
£'000
2010
£'000
Earnings
From continuing operations
Profit/(loss) for the year 3,325 (457)
Minority interests - -
Net profit/(loss) from continuing operations attributable to equity holders of the parent 3,325 (457)
Earnings per share
Basic 3.5p (0.5)p
Diluted 3.5p (0.5)p
From continuing and discontinued operations
Loss for the year (22,439) (62,104)
Minority interests - -
Net loss from continuing and discontinued operations attributable to equity holders of the parent (22,439) (62,104)
Earnings per share
Basic (23.9)p (66.3)p
Diluted (23.9)p (66.3)p

14. Earnings per share (continued)

2011
£'000
2010
£'000
From discontinued operations
Loss for the year (25,764) (61,647)
Minority interests - -
Net loss from continuing and discontinued operations attributable to equity holders of the parent (25,764) (61,647)
Earnings per share
Basic (27.5)p (65.8)p
Diluted (27.5)p (65.8)p
Adjusted earnings
From continuing operations
Net profit/(loss) from continuing operations attributable to equity holders of the parent 3,325 (457)
Amortisation of IFRS 3 intangibles (net of tax) 160 226
Exceptional costs (net of tax) 3,756 5,081
Financial instruments charge (net of tax) 145 450
Adjusted earnings 7,386 5,300
Adjusted earnings per share
Basic 7.9p 5.7p
Diluted 7.9p 5.6p
From continuing and discontinued operations
Net loss from continuing and discontinued operations attributable to equity holders of the parent (22,439) (62,104)
Amortisation of IFRS 3 intangibles (net of tax) 338 757
Goodwill impairment and associated tax adjustments - 55,777
Exceptional costs (net of tax) 8,262 9,847
Loss on disposal of discontinued operations and associated tax adjustments 19,967 974
Financial instruments charge (net of tax) 145 450
Adjusted earnings 6,273 5,701
Adjusted earnings per share
Basic 6.7p 6.1p
Diluted 6.7p 6.1p
From discontinued operations
Net loss from discontinued operations attributable to equity holders of the parent (25,764) (61,647)
Amortisation of IFRS 3 intangibles (net of tax) 178 531
Goodwill impairment and associated tax adjustments - 55,777
Exceptional costs (net of tax) 4,506 4,766
Loss on disposal of discontinued operations and associated tax adjustments 19,967 974
Adjusted earnings (1,113) 401
Adjusted earnings per share
Basic (1.2)p 0.4p
Diluted (1.2)p 0.4p

Financial statements

Governance

Business review

Introduction

Notes to the financial statements continued

15. Goodwill

2011
£'000
2010
£'000
2009
£'000
Cost
At beginning of year 259,605 269,888 260,896
Additions - 926 13,859
Disposals (157,409) (11,209) (4,867)
At end of year 102,196 259,605 269,888
Accumulated impairment losses
At beginning of year 164,489 111,838 51,131
Impairment charge – discontinued - 56,360 65,574
Disposals (134,909) (3,709) (4,867)
At end of year 29,580 164,489 111,838
Net book value
At end of year 72,616 95,116 158,050
At beginning of year 95,116 158,050 209,765

Goodwill acquired in a business combination is allocated, at acquisition, to the cash-generating units (CGUs) that are expected to benefit from the business combination. The carrying amount of goodwill has been allocated as follows:

2011
£'000
2010
£'000
2009
£'000
Support Services:
Communications - - 2,250
Architecture - - 7,500
Resourcing - - 2,500
- - 12,250
Health - 9,351 24,759
Government - 13,149 49,351
Technology 42,430 42,430 42,430
Services 30,186 30,186 29,260
72,616 95,116 158,050

The Group tests goodwill annually for impairment or more frequently if there are indications that goodwill might be impaired.

Following the sale of our Health and Government businesses, the Group is now organised into two business segments – Services and Technology. These segments were previously reported together as "Education". These segments now represent individual CGUs for the purposes of goodwill impairment testing, and therefore the analysis of the total goodwill figure above has been restated accordingly.

The recoverable amounts of the Technology and Services CGUs are determined from value in use calculations. The key assumptions for the value in use calculations are those regarding the discount rates, longer term growth rates and expected changes to selling prices, sales volumes and direct costs during the period. The assumptions made reflect a cautious view of the short-term in the current economic climate. Management estimates discount rates using pre-tax rates that reflect current market assessments of the time value of money and the risks specific to the CGUs. The growth rates are based on internal twoyear budgets in the short-term and general market rates thereafter. Changes in selling prices, sales volumes and direct costs are based on past practices and expectations of future changes in the market.

The Group prepares cash flow forecasts derived from the most recent financial budgets approved by management for the next two years and has extrapolated cash flows in perpetuity based on an estimated growth rate of 2%. This rate does not exceed the average long-term growth rate for the relevant markets and reflects the ongoing caution in the market. The rate used to discount the forecast cash flows is 11% and is chosen to reflect the directors' assessment of the relative degree of risk associated with the CGUs.

The goodwill has not been impaired. The headroom in the calculations is such that management does not believe there is a reasonably possible change in the key assumptions that would result in an impairment of either CGU.

Notes to the financial statements continued

16. Other intangible assets

Customer
relationships,
contract
pipeline and
brands
£'000
Development
costs
£'000
Business
systems
£'000
Total
£'000
Cost
At 1 January 2010 7,147 6,782 3,035 16,964
Additions - 1,907 1,296 3,203
Acquired on acquisition of subsidiaries 117 - - 117
Disposals (346) (21) - (367)
At 1 January 2011 6,918 8,668 4,331 19,917
Additions - 3,598 206 3,804
Disposals (4,472) (1,581) (188) (6,241)
At 31 December 2011 2,446 10,685 4,349 17,480
Amortisation
At 1 January 2010 2,946 4,746 475 8,167
Charge for the year – continuing 314 997 256 1,567
– discontinued 738 - - 738
Write-down - - 1,888 1,888
Disposals (244) - - (244)
At 1 January 2011 3,754 5,743 2,619 12,116
Charge for the year – continuing 218 1,354 344 1,916
– discontinued 237 - - 237
Disposals (1,846) (452) (146) (2,444)
At 31 December 2011 2,363 6,645 2,817 11,825
Carrying amount
At 31 December 2011 83 4,040 1,532 5,655
At 31 December 2010 3,164 2,925 1,712 7,801
At 31 December 2009 4,201 2,036 2,560 8,797

Customer relationships, contract pipeline and brands have arisen from acquisitions, and are amortised over their estimated useful lives, which on average is five years. As at 31 December 2011 the total net book value is made up of £0.1m relating to customer relationships (2010: £2.8m, 2009: £3.5m), £nil relating to contract pipeline (2010: £0.2m, 2009: £0.5m) and £nil relating to brands (2010: £0.2m, 2009: £0.2m).

The amortisation period for development costs incurred on the Group's software development and product development is three to five years based on the expected life cycle of the product.

The Group's corporate business systems software is amortised over an average of five years from the date it first comes into use.

17. Property, plant and equipment

Investment
property
£'000
Freehold
buildings
£'000
Leasehold
buildings
£'000
Fixtures,
fittings
and other
equipment
£'000
Total
£'000
Cost or valuation
At 1 January 2010 200 781 5,848 14,934 21,763
Additions - - 517 2,091 2,608
Acquired on acquisition of subsidiaries - - - 9 9
Disposals (200) - (743) (2,406) (3,349)
Included within assets held for sale - - (258) (1,151) (1,409)
At 1 January 2011 - 781 5,364 13,477 19,622
Additions - - 182 654 836
Disposals - (781) (3,792) (7,528) (12,101)
At 31 December 2011 - - 1,754 6,603 8,357
Accumulated depreciation and impairment
At 1 January 2010 35 12 2,443 11,337 13,827
Charge for the year - 17 692 2,121 2,830
Disposals (35) - (350) (1,917) (2,302)
Included within assets held for sale - - (79) (842) (921)
At 1 January 2011 - 29 2,706 10,699 13,434
Charge for the year - 5 479 1,408 1,892
Disposals - (34) (2,189) (7,322) (9,545)
At 31 December 2011 - - 996 4,785 5,781
Net book value
At 31 December 2011 - - 758 1,818 2,576
At 31 December 2010 - 752 2,658 2,778 6,188
At 31 December 2009 165 769 3,405 3,597 7,936

Notes to the financial statements continued

18. Investments

Available for sale investments carried at fair value:

2011
£'000
2010
£'000
2009
£'000
Cost
At beginning of period 1 38 7
Additions - - 31
Disposals - (37) -
At end of period 1 1 38

The directors have considered the value of the above investments and are satisfied that the aggregate value of the investments is not less than their carrying value.

19. Inventories

2011
£'000
2010
£'000
2009
£'000
Work in progress 115 275 568
Finished goods and goods for resale 218 335 386
333 610 954

20.Trade and other receivables

2011
£'000
2010
£'000
2009
£'000
Amount receivable from sale of services 12,024 17,714 44,207
Allowance for doubtful debts (1,178) (860) (1,399)
10,846 16,854 42,808
Amounts recoverable on contracts 228 - -
Other receivables 3,605 3,608 2,351
Prepayments and accrued income 8,644 14,423 17,298
23,323 34,885 62,457

The Group's principal financial assets are cash and cash equivalents and trade and other receivables which represent the Group's maximum exposure to credit risk in relation to financial assets.

The Group's credit risk is primarily related to its trade receivables. The credit risk on liquid funds and derivative financial instruments is limited because the counterparties are banks with high credit ratings assigned by international credit rating agencies.

Trade receivables

The average credit terms on sale of services is 30 days.

The Group sells the majority of its services to the public sector and as such there is a low incidence of default. All overdue debts are assessed on an individual basis and a provision for irrecoverable amounts is determined by reference to specific circumstances and past default experience.

Included in the Group's trade receivable balance are debtors with a carrying amount of £3.5m (2010: £6.1m, 2009: £12.5m) which are past due at the reporting date and which have not been impaired as there has not been a significant change in the credit quality and the Group believes that the amounts are still recoverable. The Group does not hold any collateral over these balances.

20.Trade and other receivables (continued)

The average age of these receivables is 34 days (2010: 43 days).

Ageing of past due but not impaired receivables:

2011
£'000
2010
£'000
2009
£'000
30-60 days 2,292 4,116 9,403
60-90 days 624 848 2,160
90-120 days 99 655 707
120+ days 490 442 193
Total 3,505 6,061 12,463

Movement in the allowance for doubtful debts:

2011
£'000
2010
£'000
2009
£'000
Balance at the beginning of the year 860 1,399 1,196
Discontinued operations (469) (147) -
Amounts written off during the year (251) (506) (594)
Recognised in the income statement 888 264 797
Transferred from/(to) assets held for sale 150 (150) -
Balance at the end of the year 1,178 860 1,399

In determining the recoverability of a trade receivable the Group considers any change in the credit quality of the trade receivable from the date the credit was initially granted up to the reporting date. The Group's credit risk is relatively low because a high proportion of trade or other receivables have sovereign or close to sovereign credit rating. Accordingly the directors believe that there is no further credit provision required in excess of the allowance for doubtful debts.

Ageing of impaired trade receivables:

2011
£'000
2010
£'000
2009
£'000
30-60 days 36 237 280
60-90 days 40 124 109
90-120 days 58 14 93
120+ days 1,044 485 917
Total 1,178 860 1,399

The directors consider that the carrying amount of trade and other receivables approximates to their fair value.

21. Cash and cash equivalents

Cash and cash equivalents of £6.5m (2010: £14.7m, 2009: £9.4m) comprise cash held by the Group and short-term bank deposits with an original maturity of three months or less. The carrying amount of these assets approximates their fair value.

Of the above balance, £0.5m (2010: £1.2m, 2009: £2.7m) represents funds restricted in use by the relevant commercial terms of certain trading contracts. These terms have been complied with.

Notes to the financial statements continued

22.Derivative financial instruments

2011
£'000
2010
£'000
2009
£'000
Non-current liabilities
Interest rate swaps that are designated and effective as hedging instruments carried at fair value - 2,173 931

Further details of derivative financial instruments are provided in note 37.

23.Trade and other payables

2011
£'000
2010
£'000
2009
£'000
Trade payables 4,241 4,864 13,255
Other taxation and social security 2,587 9,813 6,922
Other payables 1,953 2,166 5,630
Deferred cash consideration - 72 631
8,781 16,915 26,438

The average credit period taken for trade purchases is 25 days (2010: 29 days).

For most suppliers no interest is charged on the trade payables for the first 30 days from the date of invoice. Thereafter interest may be charged on the outstanding balances due to certain suppliers at various interest rates. The Group has financial risk management policies in place to ensure that all payables are paid within a reasonable timeframe.

The directors consider that the carrying amount of trade and other payables approximates to their fair value.

24.Bank loans and loan notes

2011
£'000
2010
£'000
2009
£'000
Bank loans 22,503 33,157 36,780
Loan notes - - 381
22,503 33,157 37,161
Maturity of bank loans and loan notes:
2011
£'000
2010
£'000
2009
£'000
Bank loans and loan notes can be analysed as falling due:
On demand or within one year - - 381
In the second to fifth years inclusive 22,503 33,157 36,780

The bank arrangements are all denominated in UK sterling at floating rates but as hedged have the following profile:

Fixed rate
2011
£'000
Floating
rate
2011
£'000
Total
2011
£'000
Fixed rate
2010
£'000
Floating
rate
2010
£'000
Total
2010
£'000
Bank loans - 22,503 22,503 25,000 8,157 33,157
Total - 22,503 22,503 25,000 8,157 33,157

The weighted average interest rates paid were as follows:

2011 2010 2009
Bank loans 5.4% 3.3% 3.3%
Loan notes 0.0% 0.0% 0.1%

The interest rate swap was settled in July 2011 and therefore at 31 December 2011 all of the Group's debt is floating rate. The weighted average fixed rate is during 2010 was 3.8% and the weighted average period for which interest rates on fixed rate liabilities were fixed, taking into account the interest rate swap, was three years.

There are £6.5m (2010: £6.0m) undrawn committed borrowing facilities, which all expire in two to five years. The Group also has cash balances of £6.5m (2010: £14.7m) (see note 21), giving net debt at the year end of £16.0m (2010: £18.5m). In addition, at the year end there was a £5m undrawn overdraft facility giving underlying headroom of £19.0m.

The directors estimate the fair value of the Group's borrowings (including the interest rate swap) as follows:

2011
£'000
2010
£'000
2009
£'000
Bank loans 22,503 35,330 37,711
Loan notes - - 381
22,503 35,330 38,092

A £30m bank loan is available under a revolving facility until February 2015. The interest rate is reset for a period of one, three or six months at LIBOR plus a variable margin determined by covenant calculations. The rate is managed through interest rate swaps where appropriate. At 31 December 2011, the amount drawn down (net of bank arrangement fees) was £22.5m. The loan is secured by way of a fixed and floating charge over the assets of the Group.

22,503 33,157 37,161

Notes to the financial statements continued

25.Provisions

2011 2010 2009
Current liabilities
At beginning of year 525 435 655
Additional provision in year - 315 90
Reclassification to/(from) accruals 1,911 - (290)
Utilisation of provision (17) (225) (20)
At end of year 2,419 525 435
2011 2010 2009
Non-current liabilities
At beginning of year - - -
Reclassification from accruals 1,439 - -
At end of year 1,439 - -

At 31 December 2011, there were provisions of £3.9m (2010: £0.5m, 2009: £0.4m). £3.4m of the December 2011 balance represents provisions for future lease costs on properties vacated as part of the restructuring undertaken by the Group following the sale of the Health and Government businesses. Of this, £1.9m is classified as non-current. The balance and the entire amount in each of the comparatives represent an estimate of the cost of settling potential litigation claims. These claims are expected to be resolved within one year and are therefore shown within current liabilities. However, it is possible that these claims may take longer to resolve, or the Group may not be promptly notified that the claim has been dropped. The claim may be settled at amounts higher or lower than that provided depending on the outcome of commercial or legal arguments. The provision made is management's best estimate of the Group's liability based on past experience, commercial judgement and legal advice. There is no expected reimbursement for any economic outflow that may be required. Further details are contained in note 36.

26.Deferred tax

The amounts provided for deferred tax and the amounts for which credit has been taken are set out below:

2011
£'000
2010
£'000
2009
£'000
Deferred tax assets
Retirement benefit schemes 135 323 601
Depreciation in excess of capital allowances 1,066 2,147 1,868
Other timing differences 53 451 380
Share-based payments 153 16 197
Derivative financial instruments 254 319 145
1,661 3,256 3,191
Deferred tax liabilities
Intangible assets 33 865 1,694
Fair value adjustment on investment property - - 24
Leasehold property not qualifying for tax allowances 145 159 163
178 1,024 1,881

The directors are of the opinion, based on currently available forecasts, that these timing differences will reverse in the near future and when they do there will be sufficient taxable profits. Accordingly, the directors believe that it is more likely than not that the deferred tax assets will be recoverable.

The movement in deferred tax assets and liabilities during the year was as follows:

Temporary
differences on
non-current
assets
£'000
Retirement
benefit
schemes
£'000
Derivative
financial
instruments
£'000
Other
temporary
differences
£'000
Total
£'000
At 1 January 2011 as previously reported 1,139 323 319 451 2,232
Included within assets held for sale in 2010 106 - - 96 202
Credit/(charge) to income statement (324) 8 - (53) (369)
Items taken directly to equity - 63 (65) (119) (121)
Disposal of operations - (259) - (202) (461)
At 31 December 2011 921 135 254 173 1,483

Notes to the financial statements continued

26.Deferred tax (continued)

The movement in deferred tax assets and liabilities during the previous year was as follows:

Temporary
differences on
non-current
assets
£'000
Holiday pay
accrual
£'000
Retirement
benefit
schemes
£'000
Derivative
financial
instruments
£'000
Other
temporary
differences
£'000
Total
£'000
At 1 January 2010 184 - 601 145 380 1,310
Credit/(charge) to income statement 870 - (6) - 171 1,035
Items taken directly to equity - - (272) 174 - (98)
Acquisition of subsidiary (33) - - - - (33)
Disposal of operations 224 - - - (4) 220
Assets held for sales (106) - - - (96) (202)
At 31 December 2010 1,139 - 323 319 451 2,232

27.Share-based payments

The Group recognised the following (credits)/expenses related to equity-settled share-based payment transactions:

2011
£'000
2010
£'000
Continuing operations
LTIP
(122)
(561)
SAYE
(7)
10
(129) (551)
Discontinued operations
LTIP
(11)
(146)
Acquired schemes
(82)
-
SAYE
(1)
7
(94) (139)
Total
(223)
(690)

Employee Share Option Scheme (ESOS)

Options granted under the ESOS prior to 17 July 2003 have an award period of four years. The options are granted at market value. The extent to which an award vests is measured by reference to the growth in the Group's adjusted diluted earnings per share over two financial years. Options granted since 17 July 2003 have an award period of three years and vest based on the growth in the adjusted diluted earnings per share over a three year period. The performance criteria for these schemes have either not been met or are unlikely to be met and therefore no expense has been recognised in either the current or prior year.

LTIP

Awards made to eligible employees under the LTIP are nil cost options with an award period of four years. There are two types of LTIP awards. Generally the extent to which an award vests is measured by reference to the growth of the Group's adjusted diluted earnings per share over the performance period of three financial years. However, the extent to which two awards granted on 1 May 2007 and 20 June 2008 vest was measured by reference to the market performance of the Group's share price following the announcement of the Group's results for the years ended 31 December 2009 and 31 December 2010 respectively.

SAYE

The SAYE scheme provides for a purchase price equal to mid market value at date of grant. For grants prior to January 2005, a discount to market value of 20% was applied. All schemes prior to 2008 are three year saving schemes. The 2008 SAYE scheme was granted at a discount to market value of 20% and was available as a three, five or seven year scheme. There have not been any SAYE grants in the current or prior year.

27. Share-based payments (continued)

Acquired schemes

The acquired schemes relate to share option schemes existing when the Group acquired certain businesses. These option schemes have rolled into Tribal options and have no performance criteria.

Options outstanding during the year are as follows:

Number
of options
thousands
ESOS
Weighted
average
exercise
price
Number
of options
thousands
LTIP
Weighted
average
exercise
price
Number
of options
thousands
SAYE
Weighted
average
exercise
price
Number
of options
thousands
Acquired schemes
Weighted
average
exercise
price
Outstanding at 1 January 2011 426 £2.45 929 £nil 263 £1.08 178 £1.39
Exercised during the year - - (110) £nil - - - -
Granted during the year - - 3,264 £nil - - - -
Lapsed during the year (293) £2.44 (819) £nil (137) £1.08 (178) £1.39
Outstanding at 31 December 2011 133 £2.46 3,264 £nil 126 £1.08 - -
Exercisable at 31 December 2011 133 £2.46 - £nil 85 £1.08 - -
Weighted average remaining
contractual life (years)
0.6 - 9.5 - 2.4 - - -
Weighted average share price
at date of exercise
- - £0.41 - - - - -

Share options outstanding at the year end have a range of exercise prices; ESOS: £1.33 - £3.10, LTIP: £nil and SAYE: £1.08.

For the year ended 31 December 2011, the Group has used a stochastic valuation model in order to incorporate a discount factor into the fair value to reflect the market based performance condition of the LTIP grant. The following table sets out the information about how the fair value of the grant is calculated:

LTIP
31 December
2011
LTIP
31 December
2010
Date of grant June 2011 April 2010
Share price £0.49 £0.77
Exercise price £nil £nil
Expected dividend yield 5.3% 4.70%
Risk free interest rate 1.30% 1.84%
Expected volatility 62.3% 41.0%
Term (years) 3.0 3.0
Option fair value £0.42 £0.66

The expected life used in the model has been adjusted, based on management's best estimate, for the effects of nontransferability, exercise restrictions and behavioural considerations.

Expected volatility was determined by calculating the historical volatility of the Group's share price over the term commensurate with the expected term immediately prior to the date of grant (i.e. 3 years for the LTIP award).

Notes to the financial statements continued

27.Share-based payments (continued)

The following options over shares have not been recognised in accordance with IFRS 2 as the options were granted on or before 7 November 2002. These options have not been subsequently modified and therefore do not need to be accounted for in accordance with IFRS 2.

2011
thousands
ESOS
2010
thousands
2011
thousands
Acquired schemes
2010
thousands
Options granted before 7 November 2002 133 426 - 62
28.Share capital
2011
£'000
2010
£'000
2009
£'000
Authorised
125,000,000 (2010: 125,000,000, 2009: 125,000,000) ordinary shares of 5p each 6,250 6,250 6,250
2011
number
2011
£'000
2010
number
2010
£'000
2009
number
2009
£'000
Allotted, called up and fully paid
At beginning of the year 93,695,985 4,685 93,695,985 4,685 87,880,565 4,394
Issued as consideration for acquisitions - - - - 5,815,420 291
At end of the year 93,695,985 4,685 93,695,985 4,685 93,695,985 4,685

The Company has one class of ordinary shares which carries no right to fixed income.

29.Share premium

2011
£'000
2010
£'000
2009
£'000
At beginning of the year - 78,723 78,749
Premium on share issues (net of expenses) - - (26)
Capital reduction - (78,723) -
At end of the year - - 78,723

30.Other reserves

Capital
reserve
£'000
Merger
reserve
£'000
Own
share
reserve
£'000
Share-based
payment
reserve
£'000
Hedging
reserve
£'000
Total
£'000
At 31 December 2008 9,545 55,551 (1,590) 1,334 (354) 64,486
Net expense recognised directly in equity - - - - (21) (21)
Premium on share issues - 4,326 - - - 4,326
Movement in relation to share-based payment charge - - - 412 - 412
Transfers (see note 31) - (37,518) 42 (130) - (37,606)
At 31 December 2009 9,545 22,359 (1,548) 1,616 (375) 31,597
Net expense recognised directly in equity - - - - (445) (445)
Movement in relation to share-based payment credit - - 564 (1,144) - (580)
Transfers (see note 31) - (4,326) - - - (4,326)
At 31 December 2010 9,545 18,033 (984) 472 (820) 26,246
Net expense recognised directly in equity - - - - 169 169
Movement in relation to share-based payment credit - - 216 (386) - (170)
At 31 December 2011 9,545 18,033 (768) 86 (651) 26,245

The capital reserve of £9.5m (2010: £9.5m) resulted from a share exchange when Tribal Group plc was listed in February 2001.

The merger reserve of £18.0m (2010: £18.0m) relates to the premium arising on shares issued subject to the provisions of section 612 of the Companies Act 2006 (previously section 131 of the Companies Act 1985), net of cumulative goodwill impairment of £52.0m (2010: £52.0m) in respect of related acquisitions now deemed to be impaired.

The own share reserve of £0.8m (2010: £1.0m) represents the cost of 392,892 shares (2010: 503,274) in Tribal Group plc held by the Employee Share Ownership Trust to satisfy certain options under the Group's share option schemes. In the year ended 31 December 2011, 110,382 shares (2010: 288,669) were disposed of on exercise of options.

The share-based payment reserve represents the liability arising from the application of IFRS 2.

The hedging reserve represents movements relating to cash flow hedges net of deferred tax.

31. Retained earnings

2011
£'000
2010
£'000
2009
£'000
38,824 21,512 45,945
(22,439) (62,104) (57,401)
(980) (4,284) (4,055)
(448) 651 (583)
- 78,723 -
- 4,326 37,606
14,957 38,824 21,512

Notes to the financial statements continued

32.Minority interest

2011
£'000
2010
£'000
2009
£'000
At beginning of the year - - 1,829
Profit for the year - - 828
Dividends - - (319)
New minorities - - -
Sale to minorities - - 6
Purchase of minorities - - (2,344)
At end of the year - - -

33.Capital and other commitments

There are capital commitments at 31 December 2011 of £nil (2010: £nil).

2011
£'000
2010
£'000
The Group as lessee
Minimum lease payments under operating leases recognised as an expense in the year 3,258 3,809

At the balance sheet date, the Group had outstanding commitments for future minimum lease payments under non-cancellable operating leases which fall due as follows:

2011
£'000
2010
£'000
Within one year 322 187
In the second to fifth years inclusive 3,894 8,736
After five years 6,203 404
10,419 9,327

Operating lease payments mainly represent rentals payable by the Group for certain of its office properties. Leases are negotiated for an average term of five years and rentals are fixed for an average of three years.

The Group as lessor

The Group has sub-let certain properties previously used in its discontinued businesses, with total rental income earned during the year totalling £639,000. At the balance sheet date, the Group had contracted with tenants for the following future minimum lease payments:

2011
£'000
2010
£'000
Within one year 13 -
In the second to fifth years inclusive 791 -
804 -

34.Retirement benefit schemes

The Group operates a number of defined contribution and defined benefit pension schemes within individual subsidiaries and contributes to certain employees' personal pension plans. The pension cost charge for the year ended 31 December 2011 was £3,839,000 (2010: £5,729,000), of which £1,868,000 (2010: £4,883,000) related to defined contribution schemes and £1,971,000 (2010: £846,000) to defined benefit schemes.

Contributions amounting to £343,000 (2010: £587,000) were payable to the funds at the year end and are included in current liabilities.

Defined benefit schemes

At 31 December 2011 the Group operated three defined benefit pension schemes for the benefit of certain employees of its subsidiaries in the UK. A fourth scheme, the LPFA Pension Fund, transferred as part of the sale of the Health and Government businesses.

Scheme 1 – the TfL Pension Fund

Tribal Technology Limited, a Group subsidiary, participates in the TfL Pension Fund (formerly LRT pension fund), which is a defined benefit arrangement. The last full actuarial valuation of this scheme was carried out by a qualified independent actuary as at 31 March 2009.

The Tribal Technology section of the TfL Pension Fund had 2 active members at the year end. Employer contributions amounting to £20,000 were paid in the year ended 31 December 2011. These accounting figures have been calculated using the valuation as at 31 March 2009, updated to 31 December 2011 by a qualified actuary independent of the scheme's sponsoring employer.

Scheme 2 – the Prudential Platinum Pension Fund

Tribal Education Limited, a Group subsidiary, participates in the Prudential Platinum Pension Fund, which is a defined benefit arrangement. This scheme was created on 1 August 2009. The Tribal Education section of the Prudential Platinum Pension Fund had 5 active members at the year end. Employer contributions amounting to £26,000 were paid in the year ended 31 December 2011. The accounting figures have been updated on an approximate basis to 31 December 2011 by a qualified independent actuary.

Scheme 3 – the Federated Pension Plan

Tribal Education Limited, a Group subsidiary, participates in the Federated Pension Plan, which is a defined benefit arrangement. This scheme was created on 1 August 2010 and was established to accommodate employees who transferred into the company as a result of the Group being awarded the Ofsted Early Years contract. The Tribal Education section of the Federated Pension Plan had 203 active members at the year end. Employer contributions amounting to £1,785,000 were paid in the year ended 31 December 2011. The accounting figures have been updated on an approximate basis to 31 December 2011 by a qualified independent actuary.

Notes to the financial statements continued

34.Retirement benefit schemes (continued)

The assets of the funds have been taken at market value and the actuarial assumptions used to calculate scheme liabilities under IAS 19 'Employee Benefits' are:

2011
% per annum
2010
% per annum
2009
% per annum
Inflation 2.50 – 3.00 3.50 3.50
Salary increases 3.50 – 4.00 4.50 4.50
Rate of discount 4.70 5.40 5.70
Pension in payment increases 2.50 – 3.00 3.00 - 3.50 3.50

The mortality assumptions adopted at 31 December 2011 imply the following life expectations:

Males Females
Retiring at age 65 in 2010 23 25.7
Retiring at age 65 in 2030 25.2 27.7

The analysis of the schemes' assets and the expected rate of return at the balance sheet date was as follows:

2011
%
2011
£'000
2010
%
2010
£'000
2009
%
2009
£'000
Equities 7.16 2,102 7.25 3,008 6.90 2,835
Target return portfolio - - 5.90 385 6.20 350
Alternative assets - - 6.40 490 6.70 500
Corporate Bonds 4.21 1,051 5.36 301 4.71 205
Gilts 2.50 25 4.00 12 4.45 3
Cash - - 0.90 435 5.70 24
Total fair value of scheme assets 3,178 4,631 3,917

The overall expected rate of return on assets is calculated as the weighted average of the expected return of each asset class. The expected long-term return on cash is equal to bank base rates at the balance sheet date. The expected return on bonds is determined by reference to corporate bond yields at the balance sheet date. The long-term expected return on equities is based on the rate of return on gilts with an allowance for out-performance.

The sensitivities regarding the principal assumptions used to measure the schemes' liabilities are set out below:

Assumption Change in assumption Impact on scheme liabilities
Discount rate Increase by 0.5% Decrease by 10%
Rate of inflation Increase by 0.5% Increase by 8%
Rate of salary growth Increase by 0.5% Increase by 4%
Rate of mortality Increase by one year Increase by 3%

34.Retirement benefit schemes (continued)

The amount included in the balance sheet arising from the Group's obligation in respect of its defined benefit schemes is as follows:

2011
£'000
2010
£'000
2009
£'000
Present value of defined benefit obligations (3,718) (5,790) (6,060)
Fair value of scheme assets 3,178 4,631 3,917
Deficit in schemes (540) (1,159) (2,143)
Liability recognised in the balance sheet (540) (1,159) (2,143)

Reconciliation of opening and closing balances of the fair value of scheme assets:

2011
£'000
2010
£'000
2009
£'000
Fair value of scheme assets at beginning of year 4,631 3,917 3,383
Expected return on assets 129 285 219
Actuarial (losses)/gains (5) (160) 398
Contributions by employer 1,831 861 365
Contributions by scheme participants 143 83 40
Benefits paid (53) (355) (488)
Sale of subsidiary (3,498) - -
Fair value of scheme assets at end of year 3,178 4,631 3,917

Reconciliation of opening and closing balances of the present value of the defined benefit obligations:

2011
£'000
2010
£'000
2009
£'000
Defined benefit obligation at beginning of year 5,790 6,060 4,808
Current service cost 1,971 775 105
Interest cost 128 356 281
Contributions by scheme participants 143 83 40
Actuarial losses/(gains) 170 (1,129) 1,208
Past service cost - - 106
Benefits paid (53) (355) (488)
Sale of subsidiary (4,431) - -
Defined benefit obligation at end of year 3,718 5,790 6,060

The Group's contribution rate for 2011 was 22% of pensionable earnings for the TfL Pension Fund, 30% for the Prudential Platinum Fund and 27% to 33% for the Federated Pension Plan.

Notes to the financial statements continued

34.Retirement benefit schemes (continued)

Analysis of amounts recognised in the consolidated income statement for the defined benefit schemes is as follows:

2011
£'000
2010
£'000
2009
£'000
Current service cost 1,971 775 105
Past service cost - - 106
Recognised in arriving at operating profit/(loss) 1,971 775 211
Other finance costs
Interest on pension scheme liabilities 128 356 281
Expected return on pension scheme assets (129) (285) (219)
Net finance charge (1) 71 62
Total charge to income statement 1,970 846 273

Analysis of actuarial loss in the consolidated statement of comprehensive income:

2011
£'000
2010
£'000
2009
£'000
Actual return less expected return on pension scheme assets (5) (160) 398
Experience gains and losses arising on the scheme liabilities (151) 553 8
Changes in assumptions underlying the present value of scheme liabilities (19) 576 (1,216)
Total actuarial gain/(loss) recognised in the consolidated statement of comprehensive income (175) 969 (810)

Cumulative actuarial loss recognised in the consolidated statement of comprehensive income since 1 April 2004 is £133,000 (2010: £309,000).

The history of experience adjustments is as follows:

31 December
2011
£'000
31 December
2010
£'000
31 December
2009
£'000
31 December
2008
£'000
31 December
2007
£'000
Present value of defined benefit obligations (3,718) (5,790) (6,060) (4,808) (5,009)
Fair value of scheme assets 3,178 4,631 3,917 3,383 3,781
Deficit in the scheme (540) (1,159) (2,143) (1,425) (1,228)
Experience adjustments arising on scheme assets:
Amount 5 (160) 398 (1,089) (654)
Percentage of the scheme assets (0%) (3%) 10% (32%) (17%)
Experience adjustments arising on scheme liabilities:
Amount 151 569 8 4 563
Percentage of the present value of the scheme liabilities 4% 10% 0% (0%) 4%

No assets are invested in the Group's own financial instruments, properties or other assets used by the Group.

35.Notes to the cash flow statement

2011
£'000
2010
£'000
Operating profit from continuing operations 5,745 1,704
Operating loss from discontinued operations (6,072) (62,912)
Depreciation and impairment of property, plant and equipment 3,310 2,830
Impairment of goodwill - 56,360
Amortisation of other intangible assets 2,153 4,192
Net pension charge/(credit) 102 (157)
Loss on disposal of property, plant and equipment 1,590 413
Loss/(gain) on sale of investments - 5
Share-based payments (223) (690)
Release of deferred consideration (664) -
Operating cash flows before movements in working capital 5,941 1,745
Decrease/(increase) in inventories 359 (363)
(Increase)/decrease in receivables (4,310) 21,816
Decrease in payables (3,116) (5,888)
Net cash from operating activities before tax (1,126) 17,310
Tax received/(paid) 718 (1,439)
Net cash from operating activities (408) 15,871

Net cash from operating activities before tax can be analysed as follows:

2011
£'000
2010
£'000
Continuing operations (excluding restricted cash) 8,110 25,426
Decrease in restricted cash (696) (1,511)
7,414 23,915
Discontinued operations (8,540) (6,605)
(1,126) 17,310

Notes to the financial statements continued

36.Contingent liabilities

The Group has received notification of a number of potential litigation claims. In the ordinary course of business, claims are robustly contested as to both liability and quantum. Settlement of current claims is not expected to have a material adverse impact on the financial position of the Group.

A provision of £0.5m (2010: £0.5m) has been made for defending these claims, where appropriate (see note 25).

A cross-guarantee exists between Group companies in respect of bank facilities totalling £19.0m (2010: £20.8m).

37.Financial instruments

Capital risk management

The Group manages its capital to ensure the entities in the Group will be able to continue as going concerns while maximising the return to stakeholders through the optimisation of the debt and equity balance. The capital structure of the Group consists of debt, which includes the borrowings disclosed in note 24, cash and cash equivalents and equity attributable to equity holders of the parent, comprising issued capital, reserves and retained earnings as disclosed in notes 28 to 31.

Significant accounting policies

Details of the significant accounting policies and methods adopted, including the criteria for recognition, the basis of measurement and the basis on which income and expenses are recognised, in respect of each class of financial asset, financial liability and equity instrument are disclosed in note 1 to the financial statements.

37.Financial instruments (continued)

Categories of financial instruments

2011
£'000
2010
£'000
2009
£'000
Financial assets
Loans and receivables (including cash and cash equivalents):
Cash 6,524 14,659 9,370
Trade receivables 10,846 16,854 42,808
17,370 31,513 52,178
Financial liabilities
Derivative instruments in designated hedge accounting relationships - 2,173 931
At amortised cost:
Trade payables 4,241 4,864 13,255
Bank loans and loan notes 22,503 33,157 37,161
26,744 40,194 51,347

Financial risk management objectives

Treasury management is led by the Group finance team which is responsible for managing the Group's exposure to financial risk. It operates within a defined set of policies and procedures reviewed and approved by the Board. This includes both foreign exchange risk and interest rate risk.

The Group's exposure to interest rate fluctuations on its interest bearing assets and liabilities is selectively managed, using interest rate swaps where appropriate. This is an ongoing risk and the Board will continue with this policy.

The Group does not enter into or trade financial instruments, including derivative financial instruments, for speculative purposes.

Market risk

The Group operates mainly within the UK, therefore its market risk exposure is generally limited to changes in interest rates. There has been no significant change to the Group's exposure to market risk or the manner in which it manages and measures the risk.

Foreign currency risk management

The Group undertakes an increasing number of transactions denominated in foreign currencies. Here, exposures to exchange rate fluctuations arise. Exchange rate exposures are managed within approved policy parameters and the Group will enter into forward foreign exchange contracts where appropriate.

Interest rate sensitivity analysis

The sensitivity analyses below have been determined based on the exposure to interest rates for both derivative and nonderivative instruments at the balance sheet date. For floating rate liabilities, the analysis is prepared assuming the amount of the liability outstanding at the balance sheet date was outstanding for the whole year. A 1.0% increase or decrease is used when reporting interest rate risk internally to the Board and represents management's assessment of the reasonably possible change in interest rates. If interest rates had been 1.0% higher/lower and all other variables were held constant, the Group's profit for the year ended 31 December 2011 would decrease/increase by £170,000 (2010: increase/decrease by £48,000). In 2010 and for the first half of 2011, this increase/decrease is mainly attributable to the Group's cash balances which attract a variable rate of interest and reflects the fact that interest rates on borrowings were fixed by an interest rate swap up to 1 July 2011.

Interest rate swap contracts

Under interest rate swap contracts, the Group agrees to exchange the difference between fixed and floating rate interest amounts calculated on agreed notional principal amounts. Such contracts enable the Group to mitigate the risk of changing interest rates on the fair value of issued fixed rate debt held and the cash flow exposures on the issued variable rate debt held. The fair value of interest rate swaps at the reporting date is measured at the present value of future cash flows estimated and discounted based on the applicable yield curves derived from quoted interest rates, and is disclosed below. The average interest rate is based on the outstanding balances at the end of the period.

Notes to the financial statements continued

37.Financial instruments (continued)

The following table details the notional principal amounts and remaining terms of interest rate swap contracts outstanding at the reporting date:

Average contract fixed interest rate Notional principal amount Fair value
2011
%
2010
%
2011
£'000
2010
£'000
2011
£'000
2010
£'000
2 to 5 years - 4.90 - 25,000 - (2,173)

The interest rate swap was settled on 1 July 2011 for a cash payment of £2.1m.

Credit risk management

The Group's principal financial assets are cash and cash equivalents and trade and other receivables. The Group's credit risk is relatively low because a high proportion of trade and other receivables have a sovereign or close to sovereign rating.

Liquidity risk management

The Group manages liquidity risk by maintaining adequate cash reserves and banking facilities and by continuously monitoring forecast and actual cash flows. The Group has access to committed financing facilities; the total unused amount is £6.5m at the balance sheet date. In addition at the year end, there was a £5.0m (2010: £8.0m) undrawn overdraft facility. The Group expects to meet its obligations from operating cash flows. The Group also had cash balances at 31 December 2011 of £6.5m (2010: £14.7m) as detailed in note 21. Net debt at the year end was £16.0m (2010: £18.5m), giving underlying headroom at the balance sheet date of £19.0m (2010: £29.5m).

Liquidity and interest risk tables

The following tables detail the Group's remaining contractual maturity for its non-derivative financial liabilities with agreed repayment periods. The tables have been drawn up based on the undiscounted cash flows of financial liabilities based on the earliest date on which the Group can be required to pay. The table includes both interest and principal cash flows. To the extent that interest flows are floating rate, the undiscounted amount is derived from interest rate curves at the balance sheet date. The contractual maturity is based on the earliest date on which the Group may be required to pay.

Carrying
value
£'000
Total
£'000
Less than 1
month
£'000
1-3
months
£'000
3 months
to 1 year
£'000
1-5
years
£'000
31 December 2011
Trade payables 4,241 4,241 813 2,637 788 3
Bank loans 22,503 25,480 78 157 705 24,540
26,744 29,721 891 2,794 1,493 24,543
31 December 2010
Trade payables 4,864 4,864 2,350 1,170 1,344 -
Bank loans 33,157 40,099 139 278 1,250 38,433
Derivative financial instruments 2,173 2,173 - - - 2,173
40,194 47,136 2,489 1,448 2,594 40,606

37.Financial instruments (continued)

Fair value measurements recognised in the balance sheet Financial instruments that are measured subsequent to initial recognition at fair value are required to be grouped into Levels 1 to 3 based on the degree to which the fair value is observable:

  • Level 1 fair value measurements are those derived from quoted prices (unadjusted) in active markets for identical assets or liabilities
  • Level 2 fair value measurements are those derived from inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly (i.e. as prices) or indirectly (i.e. derived from prices), and
  • Level 3 fair value measurements are those derived from valuation techniques that include inputs for the asset or liability that are not based on observable market data (unobservable inputs).

All of the Group's financial instruments fell to be categorised as Level 2.

38.Related party disclosures

No material contract or arrangement has been entered into during the year, nor subsisted at 31 December 2011, in which a director had a material interest.

Remuneration of key management personnel

The remuneration of the directors, who are the key management personnel of the Group, is set out below in aggregate for each of the categories specified in IAS 24 'Related Party Disclosures'.

2011
£'000
2010
£'000
Short-term employee benefits 881 1,272
Share-based payment (76) (159)
805 1,113

Included within directors' emoluments are pension costs of £63,000 (2010: £58,000) in respect of payments made to three (2010: two) directors' individual defined contribution pension schemes.

Disclosures on directors' remuneration, share options, long-term incentive schemes, and pension contributions are contained in the Directors' remuneration section within the audited part of the Remuneration report and form part of these audited financial statements.

Arrangements with the Group's pension schemes are set out in note 34.

39.Principal subsidiary undertakings

The principal subsidiary undertakings at 31 December 2011 are shown below. The subsidiary undertakings are registered in the United Kingdom and prepare accounts to 31 December each year.

Principal activity Holding
Tribal Education Limited Education consultancy, training and Ofsted inspections 100%
Tribal Holdings Limited Holding company 100%

The proportion of voting rights held is equivalent to the equity shareholdings.

Full details of related undertakings will be attached to the relevant company's Annual Return to be filed with the Registrar of Companies.

UK GAAP Tribal Group plc – company financial statements Independent auditor's report to the members of Tribal Group plc

We have audited the parent company financial statements of Tribal Group plc for the year ended 31 December 2011 which comprise the balance sheet and the related notes 1 to 8. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

This report is made solely to the company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the company's members those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the company and the company's members as a body, for our audit work, for this report, or for the opinions we have formed.

Respective responsibilities of directors and auditor

As explained more fully in the Directors' Responsibilities Statement, the directors are responsible for the preparation of the parent company financial statements and for being satisfied that they give a true and fair view. Our responsibility is to audit and express an opinion on the parent company financial statements in accordance with applicable law and International Standards on Auditing (UK and Ireland). Those standards require us to comply with the Auditing Practices Board's Ethical Standards for Auditors.

Scope of the audit of the financial statements

An audit involves obtaining evidence about the amounts and disclosures in the financial statements sufficient to give reasonable assurance that the financial statements are free from material misstatement, whether caused by fraud or error. This includes an assessment of: whether the accounting policies are appropriate to the parent company's circumstances and have been consistently applied and adequately disclosed; the reasonableness of significant accounting estimates made by the directors; and the overall presentation of the financial statements. In addition, we read all the financial and non-financial information in the annual report to identify material inconsistencies with the audited financial statements. If we become aware of any apparent material misstatements or inconsistencies we consider the implications for our report.

Opinion on financial statements

In our opinion the parent company financial statements:

  • give a true and fair view of the state of the parent company's affairs as at 31 December 2011;
  • have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
  • have been prepared in accordance with the requirements of the Companies Act 2006.

Opinion on other matters prescribed by the Companies Act 2006 In our opinion:

  • the part of the Directors' Remuneration Report to be audited has been properly prepared in accordance with the Companies Act 2006; and
  • the information given in the Directors' Report for the financial year for which the financial statements are prepared is consistent with the parent company financial statements.

Matters on which we are required to report by exception

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

  • adequate accounting records have not been kept by the parent company, or returns adequate for our audit have not been received from branches not visited by us; or
  • the parent company financial statements and the part of the Directors' Remuneration Report to be audited are not in agreement with the accounting records and returns; or
  • certain disclosures of directors' remuneration specified by law are not made; or
  • we have not received all the information and explanations we require for our audit.

Other matter

We have reported separately on the group financial statements of Tribal Group plc for the year ended 31 December 2011.

John Clennett (Senior Statutory Auditor) for and on behalf of Deloitte LLP Chartered Accountants and Statutory Auditor Bristol, United Kingdom 22 March 2012

Company balance sheet at 31 December 2011

Note 2011
£'000
2010
£'000
Fixed assets
Investments 2 64,045 96,562
Current assets
Debtors: amounts falling due within one year 3 3,194 3,102
Cash at bank and in hand 100 100
3,294 3,202
Creditors: amounts falling due within one year 4 (23,359) (19,358)
Net current liabilities (20,065) (16,156)
Total assets less current liabilities 43,980 80,406
Creditors: amounts falling due after more than one year 5 (15,503) (35,330)
Net assets 28,477 45,076
Capital and reserves
Called up share capital 6 4,685 4,685
Merger reserve 7 18,032 18,032
Hedging reserve 7 (651) (820)
Own share reserve 7 (768) (984)
Share-based payment reserve 7 86 472
Profit and loss account 7 7,093 23,691
Equity shareholders' funds 28,477 45,076

Notes 1 to 8 form part of these financial statements.

The financial statements of Tribal Group plc (registered number 4128850) were approved by the Board of directors and authorised for issue on 22 March 2012. They were signed on its behalf by:

Director Director

Keith Evans Steve Breach

Notes to the company balance sheet

1. Accounting policies

The following accounting policies have been applied consistently in dealing with items which are considered material in relation to the parent Company financial statements.

Basis of preparation

The financial information has been prepared on the historical cost basis, modified to include the revaluation of certain fixed assets and financial instruments, and in accordance with applicable United Kingdom law and accounting standards.

In the Company's balance sheet, the investment in Tribal Holdings Limited is stated at the nominal value of the shares issued in consideration for that company. As required by section 612 of the Companies Act 2006, no premium has been recorded on the shares issued as consideration.

Under section 408 of the Companies Act 2006, the Company is exempt from the requirement to present its own profit and loss account. The loss for the Company amounted to £15.6m (2010: £68.5m).

The auditor's remuneration for audit services to the Company was £80,000 (2010: £92,000).

Investments

Investments held as fixed assets are shown at cost less provision for any impairment.

Taxation

Current tax is provided at amounts expected to be paid or recovered using the tax rates and laws that have been enacted or substantively enacted by the balance sheet date.

In accordance with FRS 19 'Deferred Tax', deferred taxation is provided in full on timing differences which represent an asset or liability at the balance sheet date, at rates expected to apply when they crystallise based on current tax rates and law. Timing differences arise from the inclusion of items of income and expenditure in taxation computations in periods different from those in which they are included in the financial statements. Deferred tax is not provided on timing differences arising on unremitted earnings of subsidiaries, associates and joint ventures where there is no commitment to remit these earnings. Deferred tax assets and liabilities are not discounted.

A net deferred tax asset is regarded as recoverable and therefore recognised only when, on the basis of all available evidence, it can be regarded as more likely than not that there will be suitable taxable profits from which the future reversal of the underlying timing differences can be deducted.

Cash flow statement

The results, assets and liabilities of the Company are included in the consolidated financial statements of Tribal Group plc. Consequently, the Company has taken advantage of the exemption from preparing a cash flow statement under the terms of FRS 1 (revised) 'Cash flow statements'.

Derivative financial instruments and hedging activities

Changes in the fair value of derivative financial instruments that are designated and effective as hedges of future cash flows are recognised directly in equity and the ineffective portion is recognised immediately in the profit and loss account. If the cash flow hedge of a firm commitment or forecasted transaction results in the recognition of an asset or a liability, then, at the time the asset or liability is recognised, the associated gains or losses on the derivative that had previously been recognised in equity are included in the initial measurement of the asset or liability. For hedges that do not result in the recognition of an asset or a liability, amounts deferred in equity are recognised in the profit and loss account in the same period in which the hedged item affects net profit or loss.

Share-based payments

The Company has no employees and hence there is no charge to the company profit and loss account. For the purposes of reporting employment costs, the employing company of the directors of Tribal Group plc is Tribal Holdings Limited. The cost for options granted to the Company's subsidiaries' employees represents additional capital contributions by the Company in its subsidiaries. An additional investment in subsidiaries has been recorded with a corresponding increase in shareholders' equity. The additional capital contribution is based on the grant date fair value of the options issued, allocated over the underlying grant's vesting period.

Directors' remuneration

Detailed disclosures of directors' individual remuneration and share options are given in the audited part of the remuneration report on pages 49 to 54 and should be regarded as an integral part of this note. The Company has no employees.

Related parties

The company has taken advantage of the exemption under Financial Reporting Standard Number 8 not to disclose transactions with entities, 100% of whose voting rights are wholly controlled within the Tribal Group plc.

2. Fixed asset investments

Shares in
subsidiary
undertakings
Long
term loans
Total
£'000 £'000 £'000
Cost
At 1 January 2010 108,662 94,975 203,637
Disposals (66) - (66)
Impairment (78,716) (10,264) (88,980)
Capital contribution relating to share-based payments (580) - (580)
Movement in long-term loans - (17,449) (17,449)
At 1 January 2011 29,300 67,262 96,562
Disposals (5,230) - (5,230)
Capital contribution relating to share-based payments (171) - (171)
Movement in long-term loans - (27,116) (27,116)
At 31 December 2011 23,899 40,146 64,045

The directors have considered the value of the above investments and are satisfied that the aggregate value of each investment is not less than its carrying value.

A listing of principal subsidiaries is included in note 39 to the Group financial statements.

Notes to the company balance sheet continued

3. Debtors

2011
£'000
2010
£'000
Amounts owed by group undertakings 1,929 2,267
Corporation tax 54 -
Other debtors 912 459
Deferred taxation 299 376
3,194 3,102
2011
£'000
2010
£'000
Deferred taxation
At start of year 376 202
Charge to income statement (12) -
Items taken directly to equity (65) 174
At end of year 299 376
The deferred tax asset is analysed as follows:
2011
£'000
2010
£'000
Derivative financial instruments 254 319
Other timing differences 45 57
299 376

4. Creditors: amounts falling due within one year

2011
£'000
2010
£'000
Amounts owed to group undertakings 22,287 18,183
Other creditors 88 -
Accruals 984 1,175
23,359 19,358

5. Creditors: amounts falling due after more than one year

£'000 2011 2010
£'000
Bank loan
15,503
33,157
Fair value of interest rate swaps - 2,173
15,503 35,330
Maturity of bank and loan notes:
£'000 2011 2010
£'000
Bank and loan notes can be analysed as falling due:
In one year or less, or on demand - -
Between two and five years
15,503
33,157
15,503 33,157

The bank loan (which has primary security) is at market rates of interest and is secured by way of a fixed and floating charge over the assets of the Company and its subsidiary undertakings. For further details see note 24 to the Group financial statements.

6. Called up share capital

2011
£'000
2010
£'000
Authorised
125,000,000 ordinary shares of 5p each (2010: 125,000,000) 6,250 6,250
2011
number
2011
£'000
2010
number
2010
£'000
Allotted, called up and fully paid
At beginning and end of the year 93,695,985 4,685 93,695,985 4,685

Details of options in respect of shares outstanding at 31 December 2011 are as follows:

Employee share option schemes: Number
outstanding
Price
payable
Date from which
exercisable
PLC scheme 133,111 £2.46 30.06.2005
133,111
LTIP 3,263,800 £nil 31.03.2014
3,263,800
Savings related option scheme:
SAYE 84,915 £1.08 01.12.2011
26,360 £1.08 01.12.2013
14,672 £1.08 01.12.2015
125,947
Total Tribal Group plc share option schemes 3,522,858

7. Share premium and reserves

Merger
reserve
£'000
Hedging
reserve
£'000
Own share
reserve
£'000
Share-based
payment
reserve
£'000
Profit and
loss
account
£'000
At beginning of the year 18,032 (820) (984) 472 23,691
Loss for the year - - - - (15,618)
Dividends - - - - (980)
Fair value movement on cash flow hedges - 169 - - -
Movement in relation to share-based payments - - 216 (386) -
At end of the year 18,032 (651) (768) 86 7,093

The merger reserve of £18.0m (2010: £18.0m) relates to the premium arising on shares issued subject to the provisions of section 612 of the Companies Act 2006.

The own share reserve of £0.8m (2010: £1.0m) represents the cost of 392,892 (2010: 503,274) shares in Tribal Group plc held by the Employee Share Ownership Trust to satisfy certain options under the Group's share option schemes. See note 27 of the consolidated accounts for details of the Group's share options schemes.

8. Contingent liabilities

A cross-guarantee exists between group companies in respect of bank facilities totalling £19.0m (2010: £20.8m).

Five year summary

Summarised consolidated Group income statement

Year ended
31 December
2011
£'000
Year ended
31 December
2010
£'000
Year ended
31 December
2009
£'000
Year ended
31 December
2008
£'000
Nine months
ended
31 December
2007
£'000
Revenue 108,231 104,097 193,654 226,737 153,299
Profit before interest, amortisation and impairment on
goodwill and intangibles and exceptional items
11,312 8,275 14,926 18,963 11,173
Exceptional costs (5,349) (6,257) - - -
Amortisation and impairment on goodwill and intangibles (218) (314) (31,694) (556) (9,240)
Interest (2,005) (2,116) (1,045) (1,315) (749)
Taxation (415) (45) (2,992) (4,569) (3,002)
Minority interests - - (828) (910) (402)
Dividends (980) (4,284) (4,055) (3,957) (2,031)
Retained profit/(loss) 2,345 (4,741) (25,688) 7,656 (4,251)
Adjusted diluted earnings per share 7.9p 5.6p 10.7p 13.9p 8.4p
Dividend per ordinary share 1.00p 2.50p 4.60p 4.35p 2.95p
Summarised consolidated Group balance sheet
Intangible assets 78,271 102,917 166,847 217,505 191,245
Other non-current assets 4,238 9,445 11,165 11,259 9,087
Current assets 30,180 54,473 72,781 80,889 79,618
Current liabilities (42,142) (58,905) (72,541) (77,195) (74,274)
Non-current liabilities (24,660) (38,175) (41,735) (37,055) (24,434)
Net assets 45,887 69,755 136,517 195,403 181,242

The amounts disclosed above for the year ended 31 December 2011 and 31 December 2010 are for continuing operations only.

Tribal Group plc

Registered in England and Wales Company number: 4128850

Registered office

1-4 Portland Square Bristol BS2 8RR T: 0845 123 6001 E: [email protected] www.tribalgroup.com

Company secretary

Steve Breach

Stockbroker

Canaccord Genuity Limited 88 Wood Street London EC2V 7QR

Joint financial adviser

N M Rothschild & Sons Limited New Court St Swithin's Lane London EC4P 4DU

Principal bankers

Bank of Scotland plc PO Box 112 Canon's House, Canon's Way Bristol BS99 7LB

Auditors

Deloitte LLP 3 Rivergate Temple Quay Bristol BS1 6GD

Solicitors

Osborne Clarke 2 Temple Back East Temple Quay Bristol BS1 6EG

Registrars

Capita Registrars Limited The Registry 34 Beckenham Road Beckenham Kent BR3 4TU

E-communications

As an alternative to receiving documents through the post, shareholders can receive important information online, including annual and half year reports and notices of meetings. Registering for e-communications also enables shareholders to obtain secure online access to personal shareholding details, change address details, request new share certificates and check dividend payments.

To register for e-communications, please visit https://www.capitashareportal.com.

Duplicate accounts

If you receive two or more copies of the Annual Report and Accounts and/or multiple cheques for each dividend payment, it means that you have more than one shareholder account.

To receive just one Annual Report and Accounts and one cheque for each dividend payment, please contact the Company's registrars, Capita Registrars, on 0871 664 0300 for UK callers (UK calls cost 10p per minute plus network extras. Lines are open from 8.30am to 5.30pm) or +44 (0)20 8639 3399 for overseas callers, and ask for your accounts to be amalgamated.

Financial calendar

Ex-dividend date 13 June 2012
Record date 15 June 2012
Annual General Meeting 16 May 2012
Final dividend payment date 13 July 2012

Designed and produced by Accrue Corporate Reporting. The paper used for this report uses ECF (Elemental Chlorine Free) pulps supplied by manufacturers with environment-friendly and sustainable reforestation policies. The report has been printed using soya-based inks.

Tribal Group plc 1-4 Portland Square BS2 8RR

T: 0845 123 6001 E: [email protected]

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