Earnings Release • Mar 9, 2021
Earnings Release
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Jean-Paul Van Avermaet, CEO Leen Geirnaerdt, CFO
10 March 2021

Interim financial report 4Q20
05.05.2021 (17:45 CET) Quarterly results 1Q21
12.05.2021 Ordinary General Meeting of Shareholders
05.08.2021 (17:45 CET) Quarterly results 2Q21
09.11.2021 (17:45 CET) Quarterly results 3Q21
More on corporate.bpost.be/investors
This presentation is based on information published by bpost group in its Fourth Quarter 2020 Press Release and 2020 Annual Report, made available on March 9th, 2021 at 5.45pm CET on corporate.bpost.be/investors. This information forms regulated information as defined in the Royal Decree of November 14th, 2007. The information in this document may include forward-looking statements1 , which are based on current expectations and projections of management about future events. By their nature, forward-looking statements are not guarantees of future performance and involve known and unknown risks, uncertainties, assumptions and other factors because they relate to events and depend on circumstances that will occur in the future whether or not outside the control of the Company. Such factors may cause actual results, performance or developments to differ materially from those expressed or implied by such forwardlooking statements. Accordingly, no assurance is given that such forward-looking statements will prove to have been correct. They speak only as at the date of the Presentation and the Company undertakes no obligation to update these forward-looking statements contained herein to reflect actual results, changes in assumptions or changes in factors affecting these statements. This material is not intended as and does not constitute an offer to sell any securities or a solicitation of any offer to purchase any securities.

COVID-19 drove outperformance vs. initial 2020 group adjusted EBIT guidance of € 240-270m, through strong development in Parcels and Logistics
| Topic | Results | Outlook for 2020 | |
|---|---|---|---|
| Group adjusted EBIT |
€ 280.6m 6.8% EBIT margin |
Adjusted EBIT at least € 270m1 |
|
| Mail & Retail | € 171.2m 8.7% EBIT margin |
||
| Parcels & Logistics Eurasia |
€ 101.4m 9.3% EBIT margin |
||
| Parcels & Logistics N. Am. |
€ 32.8m 2.5% EBIT margin |
||
| Capex | € 147.7m | € 150m maximum1 |
1 Last revised 2020 group outlook as issued at 3Q20 release on Nov. 3rd, 2020

4Q20 fully in line with our expectations
| Group operating | |
|---|---|
| income |
€ 1,194.4m up 7.2%
€ 60.5m 5.1% EBIT margin
€ 34.3m 6.5% EBIT margin
€ 22.4m 7.1% EBIT margin
€ 13.9m 3.3% EBIT margin



3 new fulfilment centres in 2021 in Belgium and Germany

100% emission-free distribution network in Mechelen (Belgium)

Sustainability strategy Launch of the new Materiality Assessment

bpost will continue to provide banking services through its physical network

Higher EoY peak opex and impact of ransomware attack were partly compensated by strong cost control on discretionary spend across all BUs; while second COVID-19 lockdown impacted M&R negatively

1 Adjusted excludes items that are non-recurring in nature and significant (> € 20m). All profits or losses on disposal of activities are adjusted whatever the amount they represent, as well as the amortization and impairment on the intangible assets recognized throughout the Purchase Price Allocation (PPA) of the acquisitions. Reversals of provisions whose addition had been excluded from income are also adjusted whatever the amount they represent.

| € million | Reported | Adjusted1 | |||
|---|---|---|---|---|---|
| 4Q19 | 4Q20 | 4Q19 | 4Q20 | % ↑ | |
| Total operating income | 1,113.8 | 1,194.4 | 1,113.8 | 1,194.4 | 7.2% |
| Operating expenses | 987.4 | 1,081.0 | 987.4 | 1,081.0 | 9.5% |
| EBITDA | 126.3 | 113.4 | 126.3 | 113.4 | -10.2% |
| Depreciation & Amortization | 62.9 | 119.1 | 57.1 | 52.9 | -7.4% |
| EBIT | 63.4 | -5.7 1 |
69.2 | 60.5 1 |
-12.6% |
| Margin (%) | 5.7% | -0.5% | 6.2% | 5.1% | |
| Financial result | -26.7 | -17.9 | -26.7 | -17.9 | -33.1% |
| Profit before tax | 43.0 | -160.5 | 48.8 | 47.3 | -3.2% |
| Income tax expense | 15.2 | 1 -5.4 |
16.5 | 1 -4.8 |
- |
| Net profit | 27.8 | -155.1 2 |
32.4 | 52.1 2 |
60.8% |
| FCF | 127.2 | 145.4 3 |
83.8 | 117.2 3 |
39.9% |
| Net Debt at Dec 31 | 779.9 | 495.2 | 779.9 | 495.2 | -36.5% |
| Capex | 73.2 | 60.9 | 73.2 | 60.9 | -16.8% |
Average # FTEs and interims 38,730 43,732 38,730 43,732 12.9%
1
2
3
Impairment loss recognized on the remeasurement to fair value less costs to sell of bpost bank (€ 141.6m) is adjusted
Adjusted FCF excludes the cash Radial receives on behalf of its customers for performing billing services

| M&R | PaLo Eurasia | PaLo N. Am. | Corp | Eliminations | Group | |
|---|---|---|---|---|---|---|
| External operating income | 456.6 | 311.8 | 422.5 | 3.6 | 0.0 | 1,194.4 |
| Intersegment operating income | 69.6 | 4.6 | 2.4 | 113.1 | -189.7 | 0.0 |
| Total operating income | 526.1 | 316.4 | 424.9 | 116.7 | (189.7) | 1,194.4 |
| Operating expenses | 478.5 | 288.6 | 395.4 | 108.2 | -189.7 | 1,081.0 |
| EBITDA | 47.6 | 27.8 | 29.5 | 8.5 | 113.4 | |
| Depreciation & Amortization | 63.2 | 6.1 | 31.2 | 18.6 | 119.1 | |
| Reported EBIT | -15.5 | 21.7 | -1.7 | -10.2 | -5.7 | |
| Margin (%) | -3.0% | 6.9% | -0.4% | -8.7% | -0.5% | |
| Adjusted EBIT | 34.3 | 22.4 | 13.9 | -10.2 | 60.5 | |
| Margin (%) | 6.5% | 7.1% | 3.3% | -8.7% | 5.1% |
Combined PaLo Adjusted EBIT of € 36.4m

4Q20

Operating income decline at € -16.5m i.e. € +1.8m working days impact, € -35.3m volume (-11.8% underlying volume decline) and € +17.1m price/mix.
3 1 4 1 2
-20.4% underlying volume decline against tough comparable base of +0.5% in 4Q19 and driven by:
price/mix.
Transactional
-10.8% underlying volume decline against tough comparable base of -7.2% in 4Q19 and driven by the known structural trends of continued e-substitution, higher acceptance of e-documents at the receivers' side and digitization of C2B communication through smartphone apps. Christmas cards supported the volume trend and contributed positively to
-2.7% underlying volume decline.
Lower Ubiway retail revenues from reduced footfall as a result of COVID-19, especially in travel environments.
Value added services
Higher revenues from data and document management.

4Q20 – M&R
| € million | |||
|---|---|---|---|
| Mail & Retail | 4Q19 | 4Q20 | % ↑ |
| External operating income | 486.8 | 456.6 | -6.2% |
| Transactional | 196.3 | 192.9 | -1.8% |
| Advertising | 64.1 | 51.4 | -19.8% |
| Press | 88.8 | 88.5 | -0.4% |
| Proximity and convenience retail network | 111.9 | 97.6 | -12.8% |
| Value added services | 25.6 | 26.2 | 2.2% |
| Intersegment operating income | 50.0 | 69.6 | 39.0% |
| Total operating income | 536.8 | 526.1 | -2.0% |
| Operating expenses | 466.4 | 478.5 | 2.6% |
| EBITDA | 70.4 | 47.6 | -32.3% |
| Depreciation & Amortization | 20.7 | 63.2 | 204.9% |
| Reported EBIT | 49.7 | -15.5 | - |
| Margin (%) | 9.3% | -3.0% | |
| Adjusted EBIT | 51.5 | 34.3 | -33.3% |
| Margin (%) | 9.6% | 6.5% | |
| Average # FTEs and interims | 22,753 | 24,866 | 9.3% |
| Additional KPIs | |||
| Underlying Mail volume decline | -5.5% | -11.8% | |
| Transactional | -7.2% | -10.8% | |
| Advertising | 0.5% | -20.4% | |
| Press | -6.5% | -2.7% |


Parcels B2X1 revenues up 69.9% driven by volume growth of +67.4% and positive P/M of +2.5%. Volume growth is fueled by non-essential retail closure in Nov-20 and strong EoY peak. P/M was supported by peak surcharges and favourable product & customer mix.
Strong volume and revenue development at Dynalogic.
16.2
Total Parcels BeNe revenues up € 60.3m (+55.9%) driven by Parcels B2X and Dynalogic and partly offset by YoY revenue decline of other activities resulting among others from LY's closure of non-profitable businesses.
Revenue up € +5.5m, or € +7.0m excl. last year's positive effect of contingent consideration reversal on Leen Menken (€ -1.5m), and mainly driven by:
Revenue evolution driven by:
2 3

1
| Parcels & Logistics Europe and Asia | 4Q19 | 4Q20 | % ↑ |
|---|---|---|---|
| External operating income | 229.9 | 311.8 | 35.6% |
| Parcels BeNe | 107.8 | 168.1 | 55.9% |
| E-commerce logistics | 40.6 | 46.0 | 13.5% |
| Cross-border | 81.5 | 97.7 | 19.9% |
| Intersegment operating income | 4.5 | 4.6 | 0.9% |
| Total operating income | 234.4 | 316.4 | 35.0% |
| Operating expenses | 215.9 | 288.6 | 33.7% |
| EBITDA | 18.5 | 27.8 | 49.9% |
| Depreciation & Amortization | 5.4 | 6.1 | 13.5% |
| Reported EBIT | 13.2 | 21.7 | 64.8% |
| Margin (%) | 5.6% | 6.9% | |
| Adjusted EBIT | 13.9 | 22.4 | 61.8% |
| Margin (%) | 5.9% | 7.1% | |
| Average # FTEs and interims | 3,481 | 3,886 | 11.6% |
| Additional KPIs | |||
| Parcels volume growth1 | 27.2% | 67.4% |
1 4Q19 restated to reflect Parcels B2X volume growth

4Q20 – PaLo Eurasia
PaLo North America external operating income, € million

YoY increase of +9.3% (+17.9% at constant exchange rate) despite ransomware impact.
Revenue increase mainly driven by Radial North America recording continued good growth of existing customers (+18.5%) and of new clients launched in 2019, partly offset by some client churn.
Cross-border (Landmark, Apple Express and FDM) recorded strong volumes from existing and new customers fueled by e-commerce development.
1 2
Revenue decline (-19.4%, or -13.2% at constant exchange rate) driven by unfavourable impact of COVID-19 on the mail business.



| Parcels & Logistics North America | 4Q19 | 4Q20 | % ↑ |
|---|---|---|---|
| External operating income | 392.5 | 422.5 | 7.6% |
| E-commerce logistics | 369.5 | 404.0 | 9.3% |
| International mail | 23.0 | 18.5 | -19.4% |
| Intersegment operating income | 2.8 | 2.4 | -12.8% |
| Total operating income | 395.3 | 424.9 | 7.5% |
| Operating expenses | 369.9 | 395.4 | 6.9% |
| EBITDA | 25.4 | 29.5 | 16.1% |
| Depreciation & Amortization | 18.1 | 31.2 | 72.5% |
| Reported EBIT | 7.3 | -1.7 | - |
| Margin (%) | 1.9% | -0.4% | |
| Adjusted EBIT | 10.6 | 13.9 | 31.0% |
| Margin (%) | 2.7% | 3.3% | |
| Average # FTEs and interims | 10,850 | 13,434 | 23.8% |
| Additional KPIs, adjusted | |||
| Radial North America revenue, \$m | 353.2 | 407.1 | 15.3% |
| Radial North America EBITDA, \$m | 18.7 | 22.6 | 20.5% |
| Radial North America EBIT, \$m | 2.1 | 7.6 | 261.9% |
1 In 2020 the net estimated costs amounted to € 9.2m and as Radial has a cyber insurance coverage, the foregoing constitutes a contingent asset towards the insurance companies.

| Corporate | 4Q19 | 4Q20 | % ↑ |
|---|---|---|---|
| External operating income | 4.6 | 3.6 | -23.2% |
| Intersegment operating income | 105.7 | 113.1 | 7.1% |
| Total operating income | 110.3 | 116.7 | 5.8% |
| Operating expenses | 98.3 | 108.2 | 10.0% |
| EBITDA | 12.0 | 8.5 | -29.3% |
| Depreciation & Amortization | 18.8 | 18.6 | -0.6% |
| Reported EBIT | -6.8 | -10.2 | - |
| Margin (%) | -6.2% | -8.7% | |
| Adjusted EBIT | -6.8 | -10.2 | - |
| Margin (%) | -6.2% | -8.7% | |
| Average # FTEs and interims | 1,647 | 1,546 | -6.1% |

| 4Q19 | 4Q20 | Delta | ||
|---|---|---|---|---|
| + | Cash flow from operating activities | 217.6 | 201.0 | -16.6 |
| out of which CF from operating activities before ∆ in WC & provisions | 105.8 | 64.7 | -41.2 | |
| + | Cash flow from investing activities | -90.4 | -55.6 | 34.8 |
| = | Free cash flow | 127.2 | 145.4 | 18.2 |
| + | Financing activities | -162.4 | -40.5 | 121.9 |
| = | Net cash movement | -35.3 | 104.9 | 140.1 |
| Capex | -73.2 | -60.9 | 12.3 |
€ -41.2m variance in CF from operating activities before change in working capital and provisions, mainly due to lower adjusted EBITDA (€ -12.9m) combined with higher tax prepayments (€ -25.9m) and the absence of a dividend by bpost bank in 2020 (€ -5.0m)
Change in working capital and provisions (€ +24.6m) of which :
Loan to Associate in 4Q19: € +25.0m
Capex at € 60.9m decreased by € +12.3m vs 4Q19 and was mainly spent on increased capacity for E-commerce: Radial and Active Ants additional sites and Parcels B2X sorting capacity
Dividend in 2019 : € +124.0m

4Q20
| PPE | 1,133.6 | 1,138.0 | Total equity | 682.6 | 583.8 |
|---|---|---|---|---|---|
| Intangible assets | 898.3 | 771.7 | Interest-bearing loans & borrowings | 1,449.9 | 1,443.2 |
| Investments in associates and joint ventures | 239.5 | 0.1 | Employee benefits | 320.6 | 320.0 |
| Other assets | 40.4 | 54.1 | Trade & other payables | 1,278.5 | 1,487.0 |
| Trade & other receivables | 759.0 | 826.6 | Provisions | 29.8 | 27.0 |
| Inventories | 34.7 | 32.7 | Derivative instruments | 1.3 | 0.3 |
| Cash & cash equivalents | 670.2 | 948.1 | Other liabilities | 14.3 | 13.2 |
| Assets held for sale | 1.4 | 103.3 | |||
| Total Assets | 3,777.1 | 3,874.5 | Total Equity and Liabilities | 3,777.1 | 3,874.5 |
€ million
Equity and Liabilities Dec 31, 2019 Dec 31, 2020
Assets Dec 31, 2019 Dec 31, 2020
On December 23, 2020 bpost and BNP Paribas Fortis (BNPPF) announced a non-binding agreement on the future long-term partnership of bpost bank NV/SA, including the sale of participations from bpost to BNPPF. bpost and BNPPF have the intention to sign binding agreements by the end of March 2021, with the objective to close the transaction by the end of 2021. As a result the investment in bpost bank has been classified as assets held for sale and the carrying value was reduced to the fair value less costs to sell, hence a loss of € -141.6m has been recognized.
The decrease of the intangible assets was mainly explained by the impairment charges on Press, Retail and International Mail (€ -62.1m) and FX impact on goodwill (€ -42.4m).
The increase of cash and cash equivalents comes from cash from results and the improvement of the working capital (€ +121.2m), partially due to temporary initiatives set up in the context of the pandemic which will be unwound in the course of the first quarter of 2021 and the increase of the terminal dues payables with the foreign operators (both impacting trade & other payables). Net debt consequently decreased by € 284.7m in 2020, from € 779.9m to € 495.2m.
The decrease of the equity was mainly explained by the loss of year (€ -19.2m), the fair value adjustment in respect of bpost bank's bond portfolio (€ -16.1m), the exchange differences on translation of foreign operations (€ -51.6m) and the net impact of the integration of Active Ants International comprising the non-controlling interests and the recognition of the contingent consideration for the purchase of the remaining shares (€ -15.0m).

€ million
| € million | ||
|---|---|---|
| Available Liquidity | Dec 31, 2019 | Dec 31, 2020 |
| Cash & cash equivalents | 670.2 | 948.1 |
| Cash in network | 163.6 | 167.2 |
| Transit accounts | 105.8 | 32.2 |
| Cash payment transactions under execution | -26.7 | -30.9 |
| Bank current accounts | 377.4 | 574.6 |
| Short-term deposits | 50.0 | 205.0 |
| Undrawn revolving credit facilities | 375.0 | 375.0 |
| Syndicated facility - 10/2024 | 300.0 | 300.0 |
| Bilateral facility - 06/2025 | 75.0 | 75.0 |
| Total Available Liquidity | 1,045.2 | 1,323.1 |
| € million | ||
|---|---|---|
| External Funding | Dec 31, 2019 | Dec 31, 2020 |
| L o ng -term |
||
| Long-term bond1 (1.25% - 07/2026) |
650.0 | 650.0 |
| Bank loans | 183.2 | 159.9 |
| Amortizing Loan (€ 100m) ‐ 12/2022 | 18.2 | 9.1 |
| Term Loan (\$ 185m) - 07/2023 | 165.0 | 150.8 |
| Sho rt-term |
||
| Bank loans: Amortizing Loan (€ 100m) ‐ 12/2022 | 9.1 | 9.1 |
| Commercial Papers | 164.5 | 165.1 |
| Total External Funding | 1,006.8 | 984.1 |
Total available liquidity on December 31, 2020 consisted out of € 948.1m cash & cash equivalents of which € 779.6m is readily available on bank current accounts and as short-term deposits.
In addition, bpost group has 2 undrawn revolving credit facilities for a total amount of € 375.0m.
Out of € 984.1m external funding on balance sheet on December 31, 2020:
1 € 650m long-term bond with a carrying amount of € 643.7m, the difference being the re-offer price and issuance fees.

Due to the continued COVID-19 uncertainties, visibility going forward remains limited which may impact the 2021 outlook.

19 4Q20 Analyst Presentation
Group adjusted EBIT in the range of € 265-295m, broadly in line with FY20 which benefited from net positive COVID-19 effect
Total operating income:
6-8% adjusted EBIT margin
Mid-single-digit % growth in total operating income with parcels and ecommerce logistics volumes expected to normalize from elevated COVID-19 levels
8-10% adjusted EBIT margin
Operating expenses will include investments to grow omni-commerce logistics in Europe
Parcels & Logistics North America
Mid- to high-single-digit % growth in total operating income driven by Radial existing customers growth and new client launches, normalized for 2020 COVID-19 spike
4-5% adjusted EBIT margin
Group
Low-single-digit % growth in total operating income
Adjusted EBIT between € 265-295m
Gross capex around € 200-220m, geared towards the priorities set in the CONNECT 2026 strategy to grow omnicommerce logistics
2021 dividend in the range of 30-50% of IRFS net profit and payable in May 2022 after the General Shareholders' Meeting, in accordance with the new dividend policy


Net positive EBIT impact from COVID-191 as group-wide additional opex and pressure on M&R top-line was more than compensated by strong PaLo Eurasia & North America performance and cost containment

1 As of 3Q20, COVID-19 impact has not been quantified since disentangling its effects from the observed business developments has become increasingly artificial and therefore less meaningful. 2 Adjusted excludes items that are non-recurring in nature and significant (> € 20m). All profits or losses on disposal of activities are adjusted whatever the amount they represent, as well as the amortization and impairment on the intangible assets recognized throughout the Purchase Price Allocation (PPA) of the acquisitions. Reversals of provisions whose addition had been excluded from income are also adjusted whatever the amount they represent.

| € million | Reported | Adjusted1 | |||
|---|---|---|---|---|---|
| FY19 | FY20 | FY19 | FY20 | % ↑ | |
| Total operating income | 3,837.8 1 |
4,154.6 | 3,837.2 1 |
4,154.6 | 8.3% |
| Operating expenses | 3,300.2 | 3,635.5 | 3,300.2 | 3,635.5 | 10.2% |
| EBITDA | 537.6 | 519.1 | 537.0 | 519.1 | -3.3% |
| Depreciation & Amortization | 247.7 | 318.5 | 226.2 | 238.5 | 5.5% |
| EBIT | 289.9 | 200.7 2 |
310.8 | 280.6 2 |
-9.7% |
| Margin (%) | 7.6% | 4.8% | 8.1% | 6.8% | |
| Financial result | -61.5 | -47.8 | -61.5 | -47.8 | -22.3% |
| Profit before tax | 244.3 | 29.6 | 265.2 | 251.2 | -5.3% |
| Income tax expense | 89.6 | 48.8 2 |
92.1 | 50.3 2 |
-45.4% |
| Net profit | 154.7 | -19.2 3 |
173.1 | 200.9 3 |
16.0% |
| FCF | 302.0 | 443.7 4 |
288.0 | 440.5 4 |
53.0% |
| Net Debt at Dec 31 | 779.9 | 495.2 | 779.9 | 495.2 | -36.5% |
| Capex | 162.3 | 147.7 | 162.3 | 147.7 | -8.9% |
| Average # FTEs and interims | 35,377 | 38,639 | 35,377 | 38,639 | 9.2% |
Adjustment of € -0.6m at operating income level related to the disposal of Alvadis on August 30, 2019
FY20
Amortization and impairments of intangibles recognized during PPA are adjusted. Goodwill impairments of € 41.4m are also adjusted as they are non-recurring in nature and significant (> € 20m). These adjustments lead to increase in EBIT (€ +79.9m) and income tax expense (€ +1.5m)
Impairment loss recognized on the remeasurement to fair value less costs to sell of bpost bank (€ 141.6m) is adjusted
Adjusted FCF excludes the cash Radial receives on behalf of its customers for performing billing services
4
3
1
2

| M&R | PaLo Eurasia | PaLo N. Am. | Corp | Eliminations | Group | |
|---|---|---|---|---|---|---|
| External operating income | 1,736.1 | 1,073.9 | 1,329.2 | 15.4 | 0.0 | 4,154.6 |
| Intersegment operating income | 221.8 | 14.0 | 6.8 | 375.2 | -617.9 | 0.0 |
| Total operating income | 1,958.0 | 1,087.9 | 1,336.0 | 390.6 | (617.9) | 4,154.6 |
| Operating expenses | 1,709.4 | 966.8 | 1,233.7 | 343.4 | -617.9 | 3,635.5 |
| EBITDA | 248.5 | 121.1 | 102.3 | 47.2 | 519.1 | |
| Depreciation & Amortization | 128.9 | 22.6 | 95.0 | 72.0 | 318.5 | |
| Reported EBIT | 119.6 | 98.5 | 7.4 | -24.9 | 200.7 | |
| Margin (%) | 6.1% | 9.1% | 0.6% | -6.4% | 4.8% | |
| Adjusted EBIT | 171.2 | 101.4 | 32.8 | -24.9 | 280.6 | |
| Margin (%) | 8.7% | 9.3% | 2.5% | -6.4% | 6.8% |



Operating income decline at € -83.7m i.e.
‐ € +53.2m price/mix 3 1 2
-11.3% underlying volume decline of which:
-16.7% March to May-20: COVID-19 lockdown negatively impacted all mail categories, in particular smaller administrative mail volume and registered letters.
Excluding COVID-19, underlying mail volumes subject to the known trends of ongoing e-substitution and digitization.
Decrease mainly driven by:
-18.8% underlying volume decline:
-5.3% underlying volume decline driven by e-substitution and rationalization.
Higher revenue from fines management more than offset by lower revenues from among others European license plates, data and mail value added services.



| Mail & Retail | FY19 | FY20 | % ↑ | |||
|---|---|---|---|---|---|---|
| External operating income | 1,897.1 | 1,736.1 | -8.5% | |||
| Transactional | 748.0 | 725.2 | -3.1% | |||
| Advertising | 236.0 | 182.6 | -22.6% | |||
| Press | 346.6 | 339.1 | -2.2% | |||
| Proximity and convenience retail network | 462.6 | 386.5 | -16.4% | |||
| Value added services | 103.9 | 102.7 | -1.1% | |||
| Intersegment operating income | 174.7 | 221.8 | 27.0% | |||
| Total operating income | 2,071.7 | 1,958.0 | -5.5% | |||
| Operating expenses | 1,734.2 | 1,709.4 | -1.4% | |||
| EBITDA | 337.5 | 248.5 | -26.4% | |||
| Depreciation & Amortization | 83.7 | 128.9 | 54.1% | |||
| Reported EBIT | 253.8 | 119.6 | -52.9% | |||
| Margin (%) | 12.3% | 6.1% | ||||
| Adjusted EBIT | 257.4 | 171.2 | -33.5% | |||
| Margin (%) | 12.4% | 8.7% | ||||
| Average # FTEs and interims | 22,435 | 23,534 | 4.9% | |||
| Additional KPIs | FY19 | 1Q20 | 2Q20 | 3Q20 | 4Q20 | FY20 |
| Underlying Mail volume decline | -7.9% | -9.9% | -17.7% | -8.2% | -11.8% | -12.0% |
| Transactional | -9.2% | -8.8% | -16.7% | -8.3% | -10.8% | -11.3% |
| Advertising | -4.7% | -16.5% | -26.6% | -9.4% | -20.4% | -18.8% |
| Press | -6.5% | -5.2% | -8.0% | -5.4% | -2.7% | -5.3% |


Parcels B2X1 revenues up 54.7% driven by volume growth of +56.2%. Volume growth is fueled by COVID-19 boost to online sales and 2 lockdowns of non-essential retail (March 18th through May 10th and full month of November).
Total Parcels BeNe revenues up € 167.2m (+43.9%), or € +168.9m (+44.6%) excl. last year's positive effect of a contingent consideration reversal on Dynagroup (€ -1.7m). YoY growth is driven by Parcels B2X and Dynalogic, partly offset by revenue decline of other activities resulting among others from LY's closure of non-profitable businesses.
1 Volume growth % consists of B2X parcels, not including Euro-Sprinters, CityDepot, Future Lab and Dynagroup.

Revenue up € +39.5m, or € +41.0m excl. last year's positive effect of a contingent consideration reversal on Leen Menken (€ -1.5m), and mainly driven by:
Strong revenue development mainly driven by:
‐ Exponential growth of Asian parcel volumes shipped by train (as an alternative to COVID-19 impacted air freight) since June 2020, with pace of growth slowing down QoQ from 2Q through 4Q20
FY20 – PaLo Eurasia
‐ Partly offset by declining crossborder postal business where growth in inbound parcels could not fully compensate the decline in both inbound & outbound mail volumes

| Parcels & Logistics Europe and Asia | FY19 | FY20 | % ↑ | |||
|---|---|---|---|---|---|---|
| External operating income | 813.2 | 1,073.9 | 32.1% | |||
| Parcels BeNe | 380.6 | 547.9 | 43.9% | |||
| E-commerce logistics | 133.1 | 172.5 | 29.7% | |||
| Cross-border | 299.5 | 353.5 | 18.0% | |||
| Intersegment operating income | 17.8 | 14.0 | -21.1% | |||
| Total operating income | 830.9 | 1,087.9 | 30.9% | |||
| Operating expenses | 747.7 | 966.8 | 29.3% | |||
| EBITDA | 83.2 | 121.1 | 45.5% | |||
| Depreciation & Amortization | 21.7 | 22.6 | 4.0% | |||
| Reported EBIT | 61.5 | 98.5 | 60.2% | |||
| Margin (%) | 7.4% | 9.1% | ||||
| Adjusted EBIT | 65.8 | 101.4 | 54.2% | |||
| Margin (%) | 7.9% | 9.3% | ||||
| Average # FTEs and interims | 3,248 | 3,668 | 12.9% | |||
| Additional KPIs | FY19 | 1Q20 | 2Q20 | 3Q20 | 4Q20 | FY20 |
| Parcels volume growth1 | 20.9% | 25.2% | 79.3% | 49.0% | 67.4% | 56.2% |
1 FY19, 1Q20 and 2Q20 restated to reflect Parcels B2X volume growth
2 As of 3Q20, COVID-19 impact has not been quantified since disentangling its effects from the observed business developments has become increasingly artificial and therefore less meaningful.


YoY increase of +23.6%, +27.2% at constant exchange rate, despite impact from the ransomware attack.
Revenue increase mainly driven by Radial North America recording significant growth of existing customers (+26.8%) driven by COVID-19 as well as new clients launched in 2019 (sales more than tripling), slightly offset by client churn.
Declining revenues at The Mail Group1(-7.4%, -5.8% at constant exchange rate).
Significant drop-off in business mail segment as a result of COVID-19.
1 2


FY20 – PaLo N. Am.

| Parcels & Logistics North America | FY19 | FY20 | % ↑ |
|---|---|---|---|
| External operating income | 1,097.5 | 1,329.2 | 21.1% |
| E-commerce logistics | 1,008.1 | 1,246.4 | 23.6% |
| International mail | 89.4 | 82.8 | -7.4% |
| Intersegment operating income | 6.8 | 6.8 | 1.0% |
| Total operating income | 1,104.2 | 1,336.0 | 21.0% |
| Operating expenses | 1,048.7 | 1,233.7 | 17.6% |
| EBITDA | 55.5 | 102.3 | 84.4% |
| Depreciation & Amortization | 71.6 | 95.0 | 32.7% |
| Reported EBIT | -16.1 | 7.4 | - |
| Margin (%) | -1.5% | 0.6% | |
| Adjusted EBIT | -3.0 | 32.8 | - |
| Margin (%) | -0.3% | 2.5% | |
| Average # FTEs and interims | 8,061 | 9,845 | 22.1% |
| Additional KPIs, adjusted | |||
| Radial North America revenue, \$m | 934.9 | 1,201.3 | 28.5% |
| Radial North America EBITDA, \$m | 29.2 | 78.6 | 169.3% |
| Radial North America EBIT, \$m | -29.2 | 11.5 | - |
1 In 2020 the net estimated costs amounted to € 9.2m and as Radial has a cyber insurance coverage, the foregoing constitutes a contingent asset towards the insurance companies.
2 As of 3Q20, COVID-19 impact has not been quantified since disentangling its effects from the observed business developments has become increasingly artificial and therefore less meaningful.
This was partly compensated by higher productivity and benefits from cost savings program as well as cost containment measures in general.

| Corporate | FY19 | FY20 | % ↑ |
|---|---|---|---|
| External operating income | 30.1 | 15.4 | -48.9% |
| Intersegment operating income | 372.0 | 375.2 | 0.9% |
| Total operating income | 402.1 | 390.6 | -2.9% |
| Operating expenses | 340.7 | 343.4 | 0.8% |
| EBITDA | 61.4 | 47.2 | -23.2% |
| Depreciation & Amortization | 70.8 | 72.0 | 1.8% |
| Reported EBIT | -9.3 | -24.9 | - |
| Margin (%) | -2.3% | -6.4% | |
| Adjusted EBIT | -9.3 | -24.9 | - |
| Margin (%) | -2.3% | -6.4% | |
| Average # FTEs and interims | 1,633 | 1,591 | -2.5% |
1 As of 3Q20, COVID-19 impact has not been quantified since disentangling its effects from the observed business developments has become increasingly artificial and therefore less meaningful.

| FY19 | FY20 | Delta | ||
|---|---|---|---|---|
| + | Cash flow from operating activities | 424.2 | 571.3 | 147.1 |
| out of which CF from operating activities before ∆ in WC & provisions | 405.3 | 431.2 | 25.9 | |
| + | Cash flow from investing activities | -122.2 | -127.6 | -5.4 |
| = | Free cash flow | 302.0 | 443.7 | 141.7 |
| + | Financing activities | -314.1 | -138.8 | 175.4 |
| = | Net cash movement | -12.1 | 304.9 | 317.0 |
| Capex | -162.3 | -147.7 | 14.5 |
€ +25.9m variance in CF from operating activities before change in working capital and provisions, mainly thanks to tax assessment on previous years (€ 21.3m)
Change in working capital and provisions (€ +121.2m) of which :
Proceeds from buildings sales: € -45.6m
Disposal of Alvadis in 3Q19: € -5.9m
M&A activities: € +6.6m (contingent consideration Dyna and purchase AtoZ and MCS)
Capex: € +14.5m (€ 147.7m FY20 vs € 162.3m LY). Main investments in 20 include increased capacity at Radial, Parcels B2C and Active Ants and ICT projects
Dividend in 2019 : € +174.0m

Email: [email protected] Direct: +32 (0) 2 276 29 85 Mobile: +32 (0) 471 81 24 77 Address: bpost group, Centre Monnaie, 1000 Brussels, Belgium

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