Investor Presentation • Jul 14, 2021
Investor Presentation
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2nd quarter 2021 results
14 July, 2021


APMs are described at www.gjensidige.no/group/investor-elations/reports in a document named APMs Gjensidige Forsikring Group Q2 2021. 1) Annualised, YTD

Customer dividend ratio1)
High customer retention in Norway

1) Retention for the whole portfolio and loyalty/ affinity portfolio respectively. The latter represents 84 per cent of premiums.

Motor & property Norway
90 % of frequency claim repairs carried out by contracted suppliers
Claims cost, frequency property claims in Norway
~20-25 %
material cost
~75-80 %
labour cost, at fixed annual rates



| NOK m | 022021 | 022020 | Y ID 2021 | Y D 2020 |
|---|---|---|---|---|
| Private | 832 | 747 | 1 401 | 1 267 |
| Commercial | 579 | 523 | 1 019 | 1 016 |
| Denmark | 250 | 237 | 466 | 413 |
| Sweden | 16 | (15) | 18 | 5 |
| Baltics | (4) | 48 | (14) | 53 |
| Corporate Centre/costs related to owner | (99) | (76) | (191) | (181) |
| Corporate Centre/reinsurance | (46) | (119) | (132) | (172) |
| Underwriting result | 1 527 | 1 344 | 2 567 | 2 401 |
| Pension | 55 | 34 | 100 | 69 |
| Financial result from the investment portfolio | 802 | 1 159 | 1 358 | (361) |
| Amortisation and impairment losses of excess value | (36) | (44) | (66) | (96) |
| Other items | (17) | (16) | (32) | (34) |
| Profit/(loss) before tax expenses | 2 330 | 2 477 | 3 927 | 1 980 |

Loss ratio (%)
| 65.6 | (0.3) | 0.1 | (1.0) | 64.5 | |
|---|---|---|---|---|---|
| Q2 2020 | losses (pp) | Change in large Change in run off (pp) |
Change in underlying frequency loss ratio (pp) |
Q2 2021 |



Creating (1987)
Investment return per asset class

Current bonds
■ Other (incl. hedge funds and commodities)
■Investment grade ■ Investment grade (internal rating) 1)
■ Unrated
Figures as at 30.6.2021 1) Internal rating - rating by Gjensidige. 97% of this portfolio rated as Investment grade.

1) Operating SII earnings comprise SII underwriting result of the match portfolio after tax 2) 80% payout ratio according to dividend policy for the accounting year
| Metric | Status Q2 2021 | Target 2022 | |
|---|---|---|---|
| Customer satisfaction (CSI) |
79 | > 78, Group | |
| Customer retention | 90% | > 90%, Norway | |
| 79% | > 85%, outside Norway |
||
| Sales effectiveness | +22% | + 10%, Group | |
| Automated tariffs | 55% | 100%, Group | |
| Digital claims reporting | 80% | 80%, Norway | |
| Claims straight-through processing |
19% | 64%, Norway | |
| Claims cost | NOK 615 million | Reduce by NOK 500 million, Group |

| Metric | Target |
|---|---|
| Combined ratio | 86-89%1) |
| Cost ratio | <15% |
| Solvency margin (PIM) | 150-200% |
| ROE after tax | >20%2) |
| UW result outside Norway | NOK 750m (in 2022) 3) |
| Dividends | Nominal high and stable (and >80% over time) |

Gjensidige Forsikring Group

| Date | Location | Participants | Event | Arranged by |
|---|---|---|---|---|
| 16 August | Oslo | CFO Jostein Amdal Head of IR Mitra H. Negård |
Roadshow (tel. meetings) |
DNB |
| 19 August | London | CFO Head of IR Mitra H. Negård |
Roadshow (tel. meetings) |
Danske Bank |
| 26 August | Oslo | CEO Helge Leiro Baastad Head of IR Mitra H. Negård |
Conference (tel. meetings) |
SEB |
| 31 August | Helsinki | CFO Jostein Amdal IRO Kjetil Gill Østvold |
Roadshow (tel. meetings) |
SEB |
| 2 September | München | CEO Helge Leiro Baastad Head of IR Mitra H. Negård IRO Kjetil Gill Østvold |
Roadshow (tel. meetings) |
Kepler Cheuvreux |
| 8 September | Milano/Lugano | CEO Helge Leiro Baastad Head of IR Mitra H. Negård IRO Kjetil Gill Østvold |
Roadshow (tel. meetings) |
KBW |
| 9 September | Copenhagen | CFO Jostein Amdal IRO Kjetil Gill Østvold |
Roadshow (tel. meetings) |
Carnegie |
| 14 September | London | CFO Jostein Amdal Head of IR Mitra H. Negård |
Conference (tel. meetings) |
Barclays |
| Claims, NOK million | 02 21 | Q2 20 | Y Di2H | YID 20 | FY 20 |
|---|---|---|---|---|---|
| Corporate Centre, gross | 0 | (38) | 0 | (260) | (305) |
| Corporate Centre, net of reinsurance | 0 | (72) | O | (132) | (184) |
| Private | 57 | 69 | 134 | 107 | 240 |
| Commercial | 16 | 25 | 30 | 56 | 119 |
| Denmark | 41 | 108 | 75 | 95 | 124 |
| Sweden | 3 | -11 | 5 | -14 | (23) |
| Baltics | 2 | 14 | 5 | 13 | 20 |
| Total impact on claims, net of reinsurance |
119 | 132 | 248 | 126 | 296 |
| YTD 2021 | Group | Private | Commercial | Denmark | Sweden | Baltics | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021 | 2020 | 2021 | 20220 | 2021 | 2020 | 2024 | 2020 | 2024 | 2020 | 2021 | 2020 | |
| Earned premiums | 14,149 | 13,336 | 4,889 | 4,567 | 4,899 | 4,392 | 2,919 | 2,936 | 808 | 777 | 552 | 596 |
| Loss ratio | 67.5% | 67.2% | 58.2% | 59.2% | 69.9% | 66.8% | 68.9% | 71.4% | 80.4% | 80.8% | 73.5% | 61.8% |
| Underlying frequency loss ratio | 67.8% | 67.4% | 61.7% | 62.4% | 70.2% | 68.8% | 68.9% | 70.2% | 82.5% | 81.1% | 77.4% | 62.5% |
| Covid - large loss | -162 | -14 | -3 | -12 | -1 | |||||||
| Covid - frequency | 248 | 288 | 134 | 122 | 30 | 59 | 75 | 108 | 5 | -14 | 5 | 14 |
| Covid total | 248 | 126 | 134 | 107 | 30 | 56 | 75 | 95 | 5 | -14 | 5 | 13 |
| Weather - large loss | -103 | -10 | -20 | |||||||||
| Weather - frequency | -213 | -126 | -87 | |||||||||
| Weather total | +316 | -136 | -107 | |||||||||
| Covid effect on large loss | 0.0% | -1.2% | 0.0% | -0.3% | 0.0% | -0.1% | 0.0% | -0.4% | 0.0% | 0.0% | 0.0% | -0.1% |
| Covid effect on underlying frequency los |
1.8% | 2.2% | 2.7% | 2.7% | 0.6% | 1.3% | 2.6% | 3.7% | 0.6% | -1.8% | 0.9% | 2.3% |
| Weather effect on large loss | -0.7% | 0.0% | -0.2% | 0.0% | -0.4% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| Weather effect on underlying | ||||||||||||
| frequency loss | -1.5% | 0.0% | -2.6% | 0.0% | -1.8% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| Loss ratio adjusted for weather | ||||||||||||
| and covid | 67.0% | 68.2% | 5872% | 61.5% | 68.3% | 68.0% | 74.5% | 74.6% | 80.9% | 79.0% | 74.4% | 64.0% |
| Underlying frequency loss ratio adjusted for weather and covid |
68.0% | 69.6% | 61.9% | 65.1% | 69.0% | 70.2% | 71.5% | 73.8% | 83.1% | 79.3% | 78.3% | 21 64.9% |
| 0722024 | Group | Private | Commercial | Denmark | Sweden | Baltics | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2092 | 2020 | 2021 | 2020 | 2024 | 2020 | 2024 | 2020 | 2024 | 2020 | 2021 | 2020 | |
| Earned premiums | 7,175 | 6,765 | 2,502 | 2,320 | 2,481 | 2,219 | 1,473 | 1,492 | 410 | 400 | 278 | 297 |
| Loss ratio Underlying frequency loss ratio |
64.5% 63.8% |
65.6% 64.8% |
53.7% 55.9% |
54.8% 59.6% |
67.9% 65.8% |
66.5% 66.6% |
67.4% 66.2% |
69.6% 65.9% |
79.7% 83.9% |
83.9% 81.3% |
72.8% 76.7% |
55.5% 59.4% |
| Covid - large loss Covid - frequency Covid total |
119 119 |
-72 204 132 |
57 57 |
69 69 |
16 16 |
25 25 |
41 41 |
108 108 |
3 3 |
-11 - 11 |
2 2 |
14 14 |
| Weather - large loss Weather - frequency Weather total |
||||||||||||
| Covid effect on large loss Covid effect on underlying frequency loss |
0.0% 1.7% |
-1.1% 3.0% |
0.0% 2.3% |
0.0% 3.0% |
0.0% 0.6% |
0.0% 1.1% |
0.0% 2.8% |
0.0% 7.2% |
0.0% 0.6% |
0.0% -2.9% |
0.0% 0.7% |
0.0% 4.7% |
| Weather effect on large loss Weather effect on underlying frequency loss |
0.0% 0.0% |
0.0% 0.0% |
0.0% 0.0% |
0.0% 0.0% |
0.0% 0.0% |
0.0% 0.0% |
0.0% 0.0% |
0.0% 0.0% |
0.0% 0.0% |
0.0% 0.0% |
0.0% 0.0% |
0.0% 0.0% |
| Loss ratio adjusted for weather and covid |
66.72% | 67.6% | 56.0% | 5777790 | 68.5% | 67.6% | 70 22% | 76.9% | 80.3% | 81.1% | 7.6.6% | 60, 2% |
| Underlying frequency loss ratio adjusted for weather and covid |
65.5% | 67.8% | 58.2% | 62.5% | 66.5% | 67.8% | 69.096 | 73.1% | 84.5% | 78.5% | 77.4% | 64.1% 22 |
Private

Commercial

23 Gjensidige Forsikring Group

102.6 %
29.1 %
73.5 %
91.1 %
29.3 %
61.8 %


NOK m

CC = Corporate Centre Lage Losses > Losses relicided Lage losses in excess of NOK 30m ac charged to the Coponate Contre vhile up to NOK 30m per clainis correst to the segment in which the large loss ocurred. The Baltics segment has, as a main rule, a retention level of NOK 10m.
Gjensidige Forsikring Group 26




NOK m

Run-off % of earned premium


11 Reported UW result for Q1 2016 was NOK 1,25 m. Adjusted for a non-recurring income of NOK 477m.
2) Reported UW result for Q3 2016 was NOK 712m. Adjusted for a non recurring cost the UW result was NOK 832m.
Plegantel Wiest to & 210 visit O 100 views for and expression for restructing cost and CV City president in incessed pay of the WC 10.7 AM was WC 7 30 7 30 1 2 30 1 2 30 1 2
41 Reported UW result for Q3 2018 was NOK 573m. Adusted for a non-recurring cost the UW result was NOK 653m.
5) Reported UW result for Q4 2018 was NOK 1,914m. Adjusted for the extra run-off gains of NOK 1.1bn the UW result was NOK 834m
23.4% Gjensidige's calculated market share for 2021


A natural perils event covered by the Norwegian Natural Perils Pool occurs and is defined by Finance Norway as a single event. The total industry claims exceed NOK 1,500m

| Asset class | Investments, key elements1) | Benchmark |
|---|---|---|
| Match portfolio | ||
| Fixed income - short duration | Norwegian money market | 136032NO index |
| Bonds at amortised cost | Government and corporate bonds | Yield provided in quarterly reports |
| Current bonds | Mortgage, sovereign and corporate bonds, investment grade bond funds and loan funds containing secured debt |
IBOX COR 1-3 years QW5C index |
| Free portfolio | ||
| Fixed income - short duration | Norwegian money market | 136032NO index |
| Other bonds | IG bonds in internationally diversified funds externally managed and current bonds | Global Agg Corp LGCPTRUH index |
| High Yield bonds | Internationally diversified funds externally managed | BOAML global HY HWIC index |
| Convertible bonds | Internationally diversified funds externally managed | BOAML global 300 conv VG00 index / Exogen factors |
| Current equities | Mainly internationally and domestic diversified funds externally managed | MSCIAC NDUEACWF index |
| PE funds | Oil/ oil-service/ general (Norwegian and Nordic funds) | OSEBX index / oil price |
| Property | 50% of Oslo Areal | IPD index Norway / Exogen factors |
| Other | Miscellaneous |
1) See quarterly report for a more detailed description



| Split - Rating | Match portfolio | Free portfolio | |||
|---|---|---|---|---|---|
| NOK bn | 9/0 | NOK bn | % | ||
| AAA | 13.2 | 35.9 | 0.6 | 4.7 | |
| AA | 3.3 | 9.0 | 3.4 | 25.1 | |
| A | 6.3 | 17.2 | 2.8 | 21.1 | |
| BBB | 4.8 | 13.1 | 2.1 | 16.0 | |
| BB | 0.1 | 0.4 | 0.4 | 2.9 | |
| B | 1.1 | 2.9 | 0.2 | 1.3 | |
| CCC or lower | 0.2 | 0.5 | 0.1 | 0.5 | |
| Internal rating1) | 4.8 | 13.0 | 29 | 21.4 | |
| Unrated | 3.0 | 8.1 | 1.0 | 7.1 | |
| Fixed income portfolio | 36.9 | 100.0 | 13.4 | 1 00 0 |
| Split - Counterparty | Match portfolio | Free portfolio | ||||
|---|---|---|---|---|---|---|
| NOK bn | % | NOK bn | 8 | |||
| Public sector | 5.6 | 15.3 | 4.2 | 31.5 | ||
| Bank/financial institutions | 18.4 | 49.8 | 5.7 | 42.4 | ||
| Corporates | 12.9 | 34.9 | 3.5 | 26.1 | ||
| Total | 36.9 | 100.0 | 13.4 | 100.0 |

1) Operating SII earnings comprise SII underwriting result and SII financial result of the match portfolio after tax 2) 80% payout ratio according to dividend policy for the accounting year
| (NOK bn) | Approved partial internal model (Group) |
Approved partial internal model (general insurance) |
Own partial internal model (Group)1) |
Own partial internal model (general insurance)1) |
Gjensidige Pensjons- forsikring |
|---|---|---|---|---|---|
| Capital available | 23.7 | 21.1 | 23.8 | 21.2 | 2.7 |
| Capital requirement | 11.2 | 9.9 | 9.3 | 8.0 | 1.8 |
| Solvency margin | 212% | 212% | 256% | 265% | 150% |
NOK bn

Figures as at 30.6.2021. GPF = Gjensidge Pensions AS. All differences in valuation of assets and liabilities are adjusted for tax. Tax is assumed on the security provision. Min effects are related to the guarantee scheme provision and different valuation of Oslo Area.
| Nok bn | Approved partial internal model (Group) |
Own partial internal model (Group) 1) |
|---|---|---|
| Eligible own funds | 23.7 | 23.8 |
| Capital charge for non-life and health uw risk |
8.7 | 7.0 |
| Capital charge for life uw risk | 1.8 | 1.8 |
| Capital charge for market risk | 7.2 | 6.7 |
| Capital charge for counterparty risk | 0.3 | 0.3 |
| Diversification | (4.8) | (5.0) |
| Basic SCR | 133 | 10 3 |
| Operational risk | 0.9 | 0.9 |
| Adjustments (loss-absorbing capacity of deferred tax) |
(3.0) | (2.4) |
| Total solvency capital requirement | 11.2 | 9.3 |
| Surplus | 12.5 | 14.5 |
| Solvency ratio | 212% | 256% |


| 100 | 12 | Constraint | |
|---|---|---|---|
| SII | Max 20% of Tier 1 capital |
Max 50% of SCR less other T2 capital items |
Must be satisfied at group and solo level |
Equity (NOK m)



Market share - Total market



Sources: Insurance Sweden, 1* quarter 2021 (Gjensidige including Vardia), The Danish Insurance Association 200 . Battics Insurance Supervisory Authorities of Latistics, competitor reports, and manual calculations, 18 quarter 2021


-- Share of paid up policies - market total - Share of paid up policies - GPF

Share of paid up policies 1)



Annual contribution (DC) and premium (DB) 1)

| No | Shareholder | Stake (%) |
|---|---|---|
| ਜ | Gjensidigestiftelsen | 62.24 |
| 2 | Folketrygdfondet | 3.90 |
| 3 | Deutsche Bank | 3.41 |
| 4 | BlackRock Inc | 3.35 |
| 5 | Nordea | 1.68 |
| 6 | Scotia Bank | 1.04 |
| 7 | The Vanguard Group, Inc | 1.04 |
| 8 | State Street Corporation | 0.98 |
| 9 | Danske Bank | 0.94 |
| 10 | ORIX Corporation | 0.78 |
| Total 10 largest | 79.37 |
Geographical distribution of shares 2)


Gjensidige Forsikring Group
This pesertation and hare here have been pepared by and is the clearing A.S.) the Compon ", Such information is being govines to you informational ney note espocured, for he distributed to any other person of the local purpose. Fille to compy with this resirition may constitute a whatin of applicable examines larks. Texis, arco quinor presented heein a e east infrinting and a the driving and a cherefore sulject to drage without not open monthe in company consection of the inimation set out herein.
These materials may continue events and environments. Any statements. Any statements. Any statement of isonal finds in the unition, inthout, intose egading the Concert of the pusiness states, can and decires of mages contributing to trival business traditions in the incomment that in one hard on issues with nay case or actual ests, perfirmance or advision in the materially different for any fotus each perimance or achieved by such forwards. Schlowers locking statements and orders reading the Concern and bure is not the environment in with the Company will pear in the Company will personnel no objations to update the forward-looking statements contained to results, changes in assumptions or changes in factors affecting these statements.
This pessuation doesnot consisted in consection with a nother on the on initiation of any sticitation of any offer on subscribed on purches any securities and rigentialized n stall form the basis for comitined whas sever. In eliment of the material in the mation on the miss ompletered, accurry of finnes. The informationin this presentation is suited on completion and carge. The presentation have not been integral While the Company elles on information obtained for nources delieved to belible, does not a actually of completeres. According of warm), express or included is mode of the Company of its owner, differs or englayes or y of its owner, of the personal of the courage confines of the infornation in this resertation. None of the Compry, traffiliate on any of their resert reasons on exercused in are ary libility watsere (in egligere or drewseler aimigring resertain of it contents of the resertation of the presentation The Connection in the Conpert search will not be eget ed unter the US Securites Act, and a collection of putside the United States in ancemption for negation of the provided y Replation of the US Securities Act.
This presention the basis of any instance in econtinent in sculties of any issue necibed in need to make their any spaced to make the investigation and approach inte business and financel concirement the recurities. Any decision in the comes of a proposed offering of sould be need sole in the casts of fifornator orrained in any of the in reading for an ofteing, for unter information a bot the Company references mate by the Company, such as filing mate with the Confort Exchange, periodic reports and other materials available on the Company's web pages.
Genside For sing routes a lens be performance in addition to the financial figures prepared in accordination in management in and a Reporting Starter (FRS), The neaste no teline in International Prancis in are nonessaily allectly companies performance performance neasures . The PN arent internation in VFS mesures of performance, but hand think Gensi get speriments and epresent imprism management to Goupanditions for just the Soupandities. Ny jigens be equaled by FFS on of elegation, as vel as on financin, and regarded in the partiery por and presentation. Al Prisa representation A.I.APMs are presentation A.I.APMs are presentation The APMs have generally been used consistently over time. Definitions and calculations can be found at www.gjensidige.ndgroup/investor-relations/reports.
Head of Investor Relations [email protected] Mobile: (+47) 957 93 631
Investor Relations Officer [email protected] Mobile: (+47) 468 63 004
Schweigaards gate 21, PO Box 700 Sentrum, 0106 Oslo, Norway gjensidige.no/ir
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