Earnings Release • Sep 21, 2017
Earnings Release
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| Informazione Regolamentata n. 0260-56-2017 |
Data/Ora Ricezione 21 Settembre 2017 16:46:10 |
MTA | |
|---|---|---|---|
| Societa' | : | TISCALI | |
| Identificativo Informazione Regolamentata |
: | 93945 | |
| Nome utilizzatore | : | TISCALIN07 - Robustelli | |
| Tipologia | : | 1.2 | |
| Data/Ora Ricezione | : | 21 Settembre 2017 16:46:10 | |
| Data/Ora Inizio Diffusione presunta |
: | 21 Settembre 2017 17:55:07 | |
| Oggetto | : | I Half 2017 Tiscali Results | |
| Testo del comunicato |
Vedi allegato.
The Board of Directors of Tiscali S.p.A. met today and approved all items on the agenda and in particular, has examined and approved the financial statement as at 30 June 2017.
Results of the first half of 2017:
- Net income amounting to EUR 24.5 million – This is the first half-year since the company's foundation in which the net result is positive. This is in line with the trend that will also lead to the first net profit in the 2017 full-year financial statements.
- Revenues amounting to EUR 103.6 million, up by 6.9% as compared to the first half of 2016, on the upper part of the 2017 target range (+ 5/8%) as reported to the market last July:
o +1.7% of increase in revenues for Fixed Broadband segment as compared to the first half of 2016: a positive percentage for the first time after more than five years.
- EBITDA amounting to EUR 14.4 million, up by 16.3% as compared to the first half of 2016, significantly above 2017 targets (+8/12%) as reported to the market last July.
Further confirmation of the growth trend in customers in both UltraBroadBand (Fiber and Fixed Wireless Access) and Mobile, thanks to new Marketing&Sales strategies:
o +32,000 customers (+8% as compared to first half of 2016) in Fixed BroadBand segment.
o About 58,000 UltraBroadBand customers, 36,000 of which are LTE Fixed Wireless customers (Wireless Fiber To The Home – WFTTH) and about 22,000 are Fiber (FTTX) customers.
Significant reduction of personnel costs: EUR - 4.2 million as compared to the first half of 2016 as headcount went down by 27% (i.e. 268 units) as compared to December 2016.
Deployment of WFTTH LTE Base Stations in line with expectations: about 300 LTE Base Stations have been installed as at June 2017 as per the migration plan from Wimax to LTE, whose completion is expected within the year end.
| 2016 | Income statement | 1° semester 2017 1° semester 2016 | |
|---|---|---|---|
| (EUR mln) | |||
| 196.9 | Revenue | 103.6 | 96.9 |
| 27.1 | Adjusted Gross Operating Result (EBITDA) | 14.4 | 12.4 |
| (28.4) | Operating Result (EBIT) | (12.9) | (12.6) |
| (7.0) | Result from held for sale and discontinued operations | 43.6 | 1.5 |
| (45.0) | Ner Result | 24.5 | (17.7) |
| 30 june 2016 | Statement of financial position | 30 june 2017 | 31 december 2016 - restated |
| (EUR mln) | |||
| 294.8 | Total assets | 308.5 | 285.2 |
| (165.5) | Net Financial Debt (*) | 191.9 | 187.6 |
| (172.6) | Net Financial Debt as per Consob (*) | 192.4 | 191.9 |
| 139.8 | Shareholders' equity (**) | (143.0) | (167.6) |
| 17.0 | Investments | 33.5 | 56.7 |
| 30 june 2016 | Operating figures | 30 june 2017 | 31 december 2016 |
| (Migliaia) | |||
| 664.3 | Total number of Clients (***) | 716.9 | 681.2 |
| 421.6 | Broadband Fixed | 453.3 | 440.2 |
| 5.7 | of which Fiber | 22.4 | 9.8 |
| 96.3 | Broadband Wireless | 61.6 | 75.0 |
| 0.0 | of which LTF | 35.6 | 10.0 |
| 146.3 | Mobile | 202.0 | 166.0 |
Economic and financial values concerning noncurrent assets held for sale have been appropriately reclassified (included financial values as at June 30, 2016).
(*) The indicators in question were recalculated, including among the financial debts the loans granted by the Ministry of Industry and by the Ministry of University and Research for a total of EUR 0.8 million, previously not included. With the same logic, the data was recalculated as at December 31, 2016.
(**) The shareholders' equity of the parent company Tiscali Spa amounts to EUR 89.1 million as at June 30, 2017 (EUR 89.7 million as at December 31, 2016). At that date, the Company is not included in the specific cases as at Art. No. 2446 and No. 2447 of the Italian Civil Code.
(***) It is specified that, as at the present Financial Report, the Company has adopted a new way to classify its customer portfolio, in order to take into account the impact of the sale of the Business branch to Fastweb, and the refocusing strategy on core business. In particular, customers of voice and data narrowband – CPS, dialup – being progressively disposed, have been from the classification of its customer portfolio. With the same logic, users were re-restated at December 31, 2016 and at June 30, 2016.
| 1° semester | 1° semester | |
|---|---|---|
| Consolidated Income Statement | 2017 | 2016 |
| (EUR mln) | ||
| Revenue | 103.6 | 96.9 |
| Other income | $12^{1}$ | 18 |
| Purchase of external materials and services | 70.7 | 61.4 |
| Personnel costs | 15.9 | 20.0 |
| Other operating expense (income) | 0 0 | 0 0 |
| Write-downs accounts receivable from customers | 3.8 | 4.8 |
| Gross Operating Result (EBITDA) | 14.4 | 12.4 |
| Restructuring costs | 3.5 | 04 |
| Depreciation | 23.7 | 24.5 |
| Operating profit (EBIT) | (12.9) | (12.6) |
| Financial Income | 0.0 | 1.0 |
| Financial Expenses | 6.4 | 7.7 |
| Pre-tax profit | (19.21) | (19.2) |
| Income taxes | 0.02 | (0.0) |
| Net result from operating activities (ongoing) | (19.2) | (19.3) |
| Result from held for sale and discontinued operations | 43.6 | 1.5 |
| Net result for the period | 24.5 | (17.7) |
| Minority interests | 0.0 | 0 0 |
| Group Net Result | 24.5 | (17.7) |
(*) Please note that, with respect to the Annual Financial Report 2016 and to the Consolidated Half-Year Financial Statements 2016, the following changes have been made to the Statement of Income Statement:
- removal of the level of "Adjusted gross EBITDA".
- Separation of Financial Income and Financial Expenses items, instead of a single item Net Financial Income (Expense).
Revenues from the Tiscali Group during the first half of 2017 amounted to EUR 103.6 million, an increase by 6.9% as compared to EUR 96.9 million recorded in the first half of 2016.
The net change, equal to EUR 6.6 million, is mainly attributable to the following factors:
Costs for purchases of materials and services amounted to EUR 70.7 million increased by EUR 9.3 million year-over-year thanks to the increased activity volumes.
The significant EUR 4.2 million decrease in personnel costs, amounting to EUR 15.9 million in the first half of 2017, is related to the efficiency gains and in particular is a result of the outsourcing of IT activities to Engineering and of the incentivized retirement activities carried out over the last 12 months which have led to a significant reduction in the average workforce if compared to the first half of 2016.
The above-mentioned effects resulted in a Gross Operating Profit (EBITDA) of EUR 14.4 million, with an increase by EUR 2 million year-over-year (EUR 12.4 million).
Depreciation and amortization costs for the first half 2017 amount to EUR 23.7 million, in slight reduction if compared to the EUR 24.5 million accounted for the first half 2016.
Moreover, during the first half 2017, restructuring costs have been accounted for EUR 3.5 million, as compared to EUR 0.4 million in the first half of 2016. The increase is mainly attributable to restructuring costs incurred by the company relating to the reorganization and downsizing of the workforce
As result of the above-mentioned items, net operating income (EBIT), net of provisions, write-downs and restructuring costs, was negative for EUR 12.9 million, recording a decrease by EUR 0.3 million compared to the result for the first half of 2016, which was negative by EUR 12.6 million.
The Result from assets disposed of and/or held for sale includes the capital gain on the sale of the BTB business branch to Fastweb (including the SPC Contract) accounted for upon completion of the sale contract, on February 10, 2017, and equal to EUR 43.8 million, in addition to the period result for the assets held for sale.
The Net Result of the Group is positive for EUR 24.5 million, improving compared to the comparable figure for the previous six months, negative for EUR 17.7 million.
| 31 december 2016 - Approved |
Consolidated Statement of Equity and Liabilities (*) | 30 June 2017 | 31 december 2016 - restated |
|---|---|---|---|
| (EUR mln) | |||
| 224.4 | Non-current assets | 226.3 | 219.0 |
| 59.9 | Current assets | 81.7 | 59.9 |
| 6.2 | Assets held for sale | 0.5 | 6.2 |
| 290,509.5 | Total Assets | 308.5 | 285.2 |
| (167.6) | Net equity of the Group | (143.0) | (167.6) |
| 0.0 | Net equity attributable to minority interests | 0.0 | 0.0 |
| (167.6) | Total net equity | (143.0) | (167.6) |
| 176.3 | Non-current liabilities | 199.8 | 177.5 |
| 278.2 | Current liabilities | 251.3 | 271.7 |
| 3.6 | Liabilities directly associated with assets sold | 0.4 | 3.6 |
| 290.5 | Total Net equity and Liabilities | 308.5 | 285.2 |
(*) It has to be noted that, compared with the Consolidated Balance Sheet included in the Annual Financial Report 2016, the balances at 31 December 2016 of Current and Non-Current Liabilities have been restated by reclassifying the longterm portion of some debt positions from the line of Current Liabilities to the Non-Current Liabilities line for a total amount of EUR 6.2 million. Moreover, the long-term portion of two financial debts for loans granted by the Ministry of Development and the Ministry of University and Research for a total of Euro 0.9 million at 31 December 2016 has been reclassified from Current Liabilities to Non-Current Liabilities (for EUR 0.2 million). The item "Non-current assets" for a reclassification of EUR 5.4 million has also been restated.
As at June 30, 2017, the Tiscali Group can count on cash, cash equivalents and bank accounts amounting to EUR 1.8 million in total, with a net negative financial position at the same date amounting to EUR 191.9 million (EUR 187.6 million as at December 31, 2016).
| 31 December 2016 |
Net Financial Position | Notes | 30 June 2017 | 31 December 2016 - restated |
|---|---|---|---|---|
| (Thousands of Euro) | ||||
| 1.3 0.0 |
A. Cash and Bank deposits B. Other cash equivalents C. Securities held for trading |
1.8 0.0 |
1.3 0.0 |
|
| 1.3 | D. Liquidity $(A) + (B) + (C)$ | 1.8 | 1.3 | |
| 0.0 | E. Current Ioan receivables | 0.0 | 0.0 | |
| 4.3 | F. Non-current financial receivables | (1) | 0.5 | 4.3 |
| 14.7 | G. Current bank payables | (2) | 13.3 | 14.7 |
| 0.4 | H. Current accounting of bonds issued | (3) | 0.3 | 0.4 |
| 13.5 | I. Current accounting of non-current debts | (4) | 10.3 | 13.5 |
| 9.5 | J. Other current financial debts | (5) | 13.5 | 10.1 |
| 38.0 | K. Current financial debt $(G) + (H) + (I) + (J)$ | 37.4 | 38.6 | |
| 32.3 | L. Net current financial debt (K)-(D)-(E)-(F) | 35.2 | 33.0 | |
| 80.6 | M. Non-current bank Loans | (6) | 83.2 | 80.6 |
| 18.4 | N. Bonds issued | (7) | 18.3 | 18.4 |
| 55.3 | O. Other non-current intercompany debt | (8) | 55.3 | 55.6 |
| 154.4 | P. Non-current financial debt (M)+(N)+(O) | 156.8 | 154.7 | |
| 186.7 | Q. Net Financial Position (L)+(P) | 191.9 | 187.6 |
(*) The net financial position as at June 30, 2017 (and as at December 31, 2016) has been restated from the Net Financial Position included in the Annual Financial Report 2016, as well as that initiated pursuant to art. 114 of the TUIR at the above reference dates for effect of the inclusion of two financial debts of EUR 0.7 million as at June 30, 2017 and EUR 0.9 million as at December 31, 2016, incorrectly identified at the time of the preparation of the above-mentioned communications. In addition, with reference to the Net Financial Position disclosed in accordance with article 114 of the TUIR at June 30, 2017, there are also some additional adjustments in the amounts of some financial payables at the date.
Notes:
The table reported above includes guarantees deposits under "Other cash and cash equivalents" and under "Non-current financial receivables". For the purpose of providing complete information, the indication of the reconciliation of the financial position above with the financial position prepared in accordance with Consob communication No. DEM/6064293 dated July 28, 2006:
| 31 December 2016 |
30 June 2017 | 31 December 2016 - restated |
|
|---|---|---|---|
| (EUR mln) | |||
| 186.7 | Consolidated net financial debt | 191.9 | 187.6 |
| 4.3 | Non-current financial receivables | 0.5 | 4.3 |
| 191 | Consolidated net financial debt prepared on the basis of Consob communication No. DEM/6064293 |
192.4 | 191.9 |
(*) The net financial position as at June 30, 2017 (and as at December 31, 2016) has been restated from the Net Financial Position included in the Annual Financial Report 2016, as well as that initiated pursuant to art. 114 of the TUIR at the above reference dates for effect of the inclusion of two financial debts of EUR 0.7 million as at June 30, 2017 and EUR 0.9 million as at December 31, 2016, incorrectly identified at the time of the preparation of the above-mentioned communications. In addition, with reference to the Net Financial Position disclosed in accordance with article 114 of the TUIR at June 30, 2017, there are also some additional adjustments in the amounts of some financial payables at the date.
January 25, 2017 – A partnership agreement with Open Fiber has been signed for the realization and marketing of the ultra-broadband telecommunications network in Italy
On January 25, 2017 – Tiscali and Open Fiber, jointly owned by Enel and Cdp, signed an agreement that strategically integrates and in a complementary manner to the roll out by Tiscali of the latest generation ultrabroadband LTE Fixed Wireless access network, which will develop with particular focus on areas of significant digital divide. The agreement for the 10 cities (Perugia, Cagliari, Bari, Catania, Firenze, Genova, Napoli, Padova, Parlemo and Venezia) establishes considerable targets of Tiscali customers on OF Fiber by the spring of 2019. The migration will be in parallel with the roll-out plan for the Open Fiber's Optic Fiber Network. The Open Fiber's work schedule establishes the supply of the cabling of at least 80% of real estate units, with the timing indicated in the roll-out plan. This agreement is crucial for achieving the targets of customers with Tiscali Fiber Optics offers included in the Plan and for achieve the efficiencies of the network operating costs also provided for in the Plan.
On February 1, 2017 – Tiscali suspended the solidarity contract following the extraordinary operations carried out in 2016 and in early 2017.
On February 3, 2017, the Engineering Group and Tiscali signed the definitive contract for the "full outsourcing" of Tiscali Information Technology Services.
On February 10, 2017 – Tiscali and Fastweb signed the notarial deed for the sale of the Tiscali Business Branch.
The total value of the transaction amounted to EUR 45 million, of which EUR 25 million in cash and EUR 20 million through Service Voucher. In accordance with the provisions of the Disposal Agreement, at the Closing date Fastweb paid Tiscali Italia the Provisional Price, for a total of EUR 12.5 million (out of which, EUR 5 million in cash and EUR 7.5 million through Service Voucher).
The payment of the remaining EUR 32.5 million was subject to the performance of the SPC Litigation between Consip S.p.A. and Telecom Italia S.p.A., pending before the Council of State, a dispute resolved by a judgment rejecting the appeal, issued on March 24, 2017. As a result of this, the final price of the divestment of the branch was confirmed at EUR 45 million, with a capital gain of EUR 43.9 million.
Tiscali launched its new image and mission to the market: to bring the ultra-broadband bandwidth anywhere, both in fiber and in wireless proprietary network with LTE technology (WFTTH Wireless Fiber To Home) using 3.5GHz frequencies to rapidly reach even places hard to reach by cable. In order to achieve this goal, Tiscali invests in networking, innovation and also in the return to advertising, starting from the relaunch of its brand with a new logo.
The Board of Directors of Tiscali approved the proposed increase in share capital, payable in one or more times, also in separate issues, by December 31, 2017, with the exception of the option right pursuant to Art. 2441, paragraph 4, of the civil Code, to be reserved to Otkritie Capital International Limited (OCIL) and Powerboom Investment Limited (a wholly owned subsidiary of ICT – Investment Construction Technology Group Ltd) for a total maximum value of EUR 13,000,000.00 to be released one or more times, by issue, even in several tranches, of a maximum number of 314,000,000 ordinary shares with the same characteristics as ordinary shares outstanding with no nominal value.
The transaction ended on August 7, 2017 with the issue of 314,000,000 shares subscribed jointly by OCIL and ICT, who simultaneously paid EUR 5,903,200 each.
The subscription price of the new Shares was determined on the basis of the official weighted average prices recorded in a 10-day open-ended trading day prior to the date of the Board of Directors which have set the above-mentioned price, net of the application of one 10% discount.
On July 26, 2017, the partnership between Tiscali and Sky Italia was announced; the two companies established a partnership to maximize online business opportunities and consolidate their digital audience through new editorial synergies. The Tiscali Group has chosen to entrust online advertising exclusively to Sky Italia that, starting from August, will take care of the sale of advertising on the Tiscali.it portal and the websites that the Tiscali Group's Veesible concessionaire has in its portfolio and that will continue to develop, consolidating its role as an aggregator of quality publishers. The agreement will also give rise to new editorial synergies. Tiscali.it, currently the eighth news site in Italy, will enrich the content proposal of its platform with the inclusion of a selection of Sky videos that includes various thematic areas, from SkyTG24 to Sky Sports news, to the great entertainment with contributions from Sky Atlantic, Sky Uno and Sky Cinema.
On August 7, 2017, the reserved share capital increase was realized with the issue of 314,000,000 shares subscribed equally by OCIL and ICT, which simultaneously paid EUR 5,903,200.
Following the capital increase dated August 7, 2017, the new shareholding asset is as follows:
| Investment Construction Technology (ICT): | 19.01% |
|---|---|
| Otkritie Disciplined Equity Fund SPC: | 15.45% |
| Renato Soru: | 9.14% |
| Otkritie Capital International Ltd (OCIL): | 4.54% |
| Market: | 51.86% |
With the completion of the capital increase, Tiscali's share capital increased from EUR 91,200,922.89 to EUR 103,007,322.89.
The Tiscali Group closed the first half of 2017 with a consolidated profit amounting to EUR 24.5 million (against a loss of EUR 45 million in the previous year) influenced by the positive effect, amounting to EUR 43.8 million, of the non-recurring transactions concluded in the period (including the capital gain for the transfer of the BTB Business Branch to Fastweb, amounting to EUR 43.8) and with a negative consolidated shareholders' equity amounting EUR 143 million (EUR 167.6 million as at December 31st, 2016). Furthermore, as at June 30, 2017, the Group records a gross financial debt amounting to EUR 194.2 million and current liabilities exceeding (non-financial) current assets for EUR 136.6 million (EUR 193.1 million and EUR 174.7 million as at December 31st, 2016).
During the first six months of 2017 the Company completed the finalization of some operations started during FY 2016 and proceeded with the path of growth and refocusing on the core business started last year.
In particular, during the first half of 2017 the company focused on the following actions:
o Share capital increase reserved to OCIL and Powerboom Investment Limited for a total value of EUR 11.8 million. The transaction, endorsed by the Board of Directors of Tiscali dated June 27, 2017, took place on August 7, 2017, with the issue of 314,000,000 shares equally subscribed by OCIL and ICT, which paid EUR 5,903,200 each, with a total amount paid of EUR 11,806,400.
o Continuation of the negotiations undergoing with Intesa SanPaolo and BancoBPM (formerly named BPM), already disclosed in the financial updates included in the 2016 Consolidated Financial Statements, in order to reach a standstill agreement on payments due to these two banks in the next twelve months.
With reference to the reserved share capital increase, it has enabled the equity structure to be further strengthened through the reduction of total indebtedness. From an economic and financial point of view, the transaction has the typical effects of a capital increase with the exclusion of option rights, further strengthening the equity structure by reducing total debt and ensuring the stability of the shareholding and the renewed and strengthened involvement of the same shareholding
In view of the above, and the above mentioned positive effects of the operations already carried out and underway over the next few months on the Group's financial structure, the management analyzed the results for the first half of 2017, and considering these results in line with the provisions of the Plan prepared for the financial statements as at 31 December 2016 and approved by the Board of Directors on April 29, 2017 ("Industrial Plan" or "Plan 2017-2021") does not consider it necessary to proceed with the upgrading of the Plan.
In this context, the management confirms the validity of the Plan itself and expresses a positive opinion on the feasibility of achieving the objectives set out in the Plan for the next twelve months and reiterates that the achievement of a Group's economic and financial balance is generally subordinated to the achievement of the results set out in the 2017-2021 Plan - including the positive finalization of agreements with financial institutions expected in a timely manner consistent with the requirements of business continuity - and therefore, to realize the forecasts and assumptions contained therein regarding the evolution of the telecommunications market, to the achievement of the growth objectives set in a market context characterized by strong competitive pressure.
With regard to the ongoing negotiations with the Lender Institutions for the purpose of obtaining the standstill on payments due in compliance with the Second Facility Agreement, the negotiations with Banca Popolare di Milano (formerly BancoBpm) and Intesa SanPaolo in particular continued.
Tiscali has formalized the standstill request to the Banks for payments owed to them in September 2017, and in March 2018 for capital and interest
On September 15, Tiscali received two additional comfort letters from both Banks where the which Lender Institutions are advising, even without taking irrevocable commitments, that they have started the investigative activities and that at the end of the same, the standstill requests made by Tiscali will be submitted to the competent deliberative bodies. Similarly, on 19 September, Mediocredito Italiano and Unicredit Leasing sent a similar content communication with reference to renegotiation of the leasing contract.
In the light of these new developments, and in particular the achievement of the Plan results forecasted for the first half of the year, the completion of the capital increase operation, the finalization of the business of selling of the B2B Branch to Fastweb and the outsourcing of IT services to Engeneering, which were prerequisites for the successful conclusion of the negotiations, the management considers it reasonable that the standstill required for senior loan payments and the renegotiation of the leasing contract will be obtained in a timely manner consistent with the requirements of business continuity, thus allowing the Group to release financial resources that may be used for management operational and supporting the implementation of the Industrial Plan.
In summary, and with particular reference to the business continuity, these transactions have granted and will grant Tiscali some significant benefits:
Further strengthen the balance sheet structure through the reduction of total indebtedness.
The Directors, nonetheless, acknowledge that at present there are significant uncertainties about events or circumstances that could give rise to significant doubts about the Group's ability to continue to operate on the basis of the business continuity assumption, in particular with reference to the evolution of the telecommunications market and the achievement of the growth targets set for Ultrabroadband LTE services, the main development area envisaged in the Industrial Plan, in a market context characterized by strong competitive pressure as well as the finalization of the standstill procedure by the Financial Institutions.
In light of the above, after having carried out the necessary verifications and assessing the significant uncertainties identified in the light of the above elements, having taken into account the improvement of financial exposure and the status of relations with the Banks, they are also confident: (i) in the ability to implement the provisions of the 2017-2021 Plan even in a market context characterized by a strong competitive pressure; ii) in the positive finalization of the granting of standstill agreements by the Leasing Pool and by the Financial Institutions in a timely manner consistent with the requirements of business continuity; iii) in maintaining the Banks and suppliers' financial support so far and have reasonable expectation that the Group has adequate resources to keep up with payment obligations in the next twelve months and to continue operating in the foreseeable future, thus leading to the assumption of business continuity in the preparation of the 1st half 2017 consolidated financial statements.
This determination is, of course, the result of a subjective judgment, which compared the degree of probability of their adversity with respect to the opposite situation compared to the above-mentioned events. It must be emphasized that the prognostic judgment underlying the determination of the board is likely to be contradicted by the evolution of the facts. Being aware of the intrinsic limits of its determination, the Board of Directors will keep a constant track of the evolution of the factors considered (as well as of any further circumstantial evidence) so that it can take the necessary measures promptly.
Consistent with the above and in line with the objectives of the Business Plan, the company will also commit itself to refocus on core business activities in the coming months to strengthen the Italian fixed and mobile broadband market. This thanks to:
In addition, further attention will be given to identify all the actions necessary to increase the company's overall efficiency and, consequently, cost reduction.
Tiscali S.p.A. (Borsa Italiana. Milan: TIS) is one of the leading alternative telecommunications companies in Italy. Tiscali provides its private and business customers with a vast range of services: internet access through ADSL, Fixed Wireless Access and Fiber Optic technology, as well as voice, VoIP, media, and added-value services and other technologically advanced products. As at December 31, 2016 Tiscali reported about 697 thousand customers.
The Tiscali website may be accessed at www.tiscali.it
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