Investor Presentation • Nov 4, 2022
Investor Presentation
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High-quality earnings driven by strong acceleration of Net interest income
A Zero-NPL Bank with Russia exposure strongly reduced and approaching zero

November 4, 2022
€4.4bn 9M Net income (€1.1bn in Q3) when excluding Russia de-risking(1), the best 9M since 2008
~65% reduction of Russia exposure in Q3 (-€2.3bn), down to 0.3% of Group customer loans
€3.3bn 9M stated Net income (€930m in Q3), thanks to the highest-ever Operating income and Operating margin
€2.3bn(2) dividends already accrued in 9M, of which €1.4bn to be paid as an interim dividend on 23.11.22
Significant growth in Net interest income (+8.2% vs 9M21(3)) with strong acceleration in Q3 (+14.1% vs Q2(4) and +19.4% vs 3Q21(4) despite lower contribution of TLTRO)
The best-ever 9M and Q3 for Insurance income (+6.9% vs 9M21(3)) with growing P&C contribution
Strong decrease in Operating costs (-1.8% vs 9M21(3)) with Cost/Income ratio down to 49.4% while investing in technology
€3.9bn gross NPL stock reduction in 9M and lowest-ever net NPL stock and ratio (at 1.0%(5))
Zero-NPL Bank status driving low underlying Cost of risk (27bps(6)) coupled with the lowest-ever 9M NPL inflow(7)
Execution of the 2022-2025 Business Plan proceeding at full speed, with key industrial initiatives well underway: fully equipped to continue succeeding in the future

MIL-BVA362-03032014-90141/VR

MIL-BVA362-03032014-90141/VR




2022-2025 Business Plan proceeding at full speed
ISP is well equipped for a challenging environment
Final remarks

9M22 P&L € m

Note: figures may not add up exactly due to rounding. 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 and the sale of Intesa Sanpaolo Formazione at end-June 2022 (1) Data redetermined considering, on the basis of management accounts, the reallocation of the contribution of branches sold in 1H21 to Income (Loss) from discontinued operations, the full line-by-line consolidation of Assicurazioni Vita (former Aviva Vita), Lombarda Vita and Cargeas Assicurazioni (not considering, on the basis of management accounts, the contribution of branches sold in 1H21), and the effects of the acquisition of the REYL Group
(2) Net provisions and net impairment losses on other assets, Other income (expenses), Income (Loss) from discontinued operations
(3) Excluding managers/manager equivalents
(4) Charges (net of tax) for integration and exit incentives, Effect of purchase price allocation (net of tax), Levies and other charges concerning the banking industry (net of tax), Impairment (net of tax) of goodwill and other intangible assets, Minority interests


Note: figures may not add up exactly due to rounding. 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 and the sale of Intesa Sanpaolo Formazione at end-June 2022 (1) Net provisions and net impairment losses on other assets, Other income (expenses), Income (Loss) from discontinued operations
(2) Charges (net of tax) for integration and exit incentives, Effect of purchase price allocation (net of tax), Levies and other charges concerning the banking industry (net of tax), Impairment (net of tax) of goodwill and other intangible assets, Minority interests


Note: 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 and the sale of Intesa Sanpaolo Formazione at end-June 2022
(1) Data redetermined considering, on the basis of management accounts, the reallocation of the contribution of branches sold in 1H21 to Income (Loss) from discontinued operations, the full line-by-line consolidation of Assicurazioni Vita (former Aviva Vita), Lombarda Vita and Cargeas Assicurazioni (not considering, on the basis of management accounts, the contribution of branches sold in 1H21), and the effects of the acquisition of the REYL Group
(2) Quarterly average
(3) In a twelve-month period
(4) Yearly average
MIL-BVA362-03032014-90141/VR


Note: figures may not add up exactly due to rounding. 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 and the sale of Intesa Sanpaolo Formazione at end-June 2022
(1) Including hedging on core deposits
(2) 9M/quarterly average
(3) Data redetermined considering, on the basis of management accounts, the reallocation of the contribution of branches sold in 1H21 to Income (Loss) from discontinued operations, the full line-by-line consolidation of Assicurazioni Vita (former Aviva Vita), Lombarda Vita and Cargeas Assicurazioni (not considering, on the basis of management accounts, the contribution of branches sold in 1H21), and the effects of the acquisition of the REYL Group



Valore Insieme(2): €11bn Customer financial assets inflow in 9M
Note: figures may not add up exactly due to rounding. 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022
(1) Net of duplications between Direct Deposits and Indirect Customer Deposits
(2) Advanced advisory service for Affluent and Exclusive clients


Note: figures may not add up exactly due to rounding. 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 and the sale of Intesa Sanpaolo Formazione at end-June 2022 (1) Data redetermined considering, on the basis of management accounts, the reallocation of the contribution of branches sold in 1H21 to Income (Loss) from discontinued operations, the full line-by-line consolidation of Assicurazioni Vita (former Aviva Vita), Lombarda Vita and Cargeas Assicurazioni (not considering, on the basis of management accounts, the contribution of branches sold in 1H21), and the effects of the acquisition of the REYL Group


(1) Sample: Barclays, BBVA, BNP Paribas, Credit Suisse, Deutsche Bank, HSBC, ING Group, Lloyds Banking Group, Nordea, Santander, Standard Chartered, UBS and UniCredit (30.9.22 data); Commerzbank, Crédit Agricole S.A. and Société Générale (30.6.22 data)


(1) Based on EBA definition
(2) Excluding €4.7bn gross NPL (€1.7bn net) booked in Discontinued operations
(3) Excluding €3.8bn gross NPL (€0.9bn net) booked in Discontinued operations
(4) Inflow to NPL (Bad loans, Unlikely to pay and Past due) from Performing loans
(5) Inflow to NPL (Bad loans, Unlikely to pay and Past due) from Performing loans minus outflow from NPL into Performing loans
(6) 2012 figures recalculated to take into consideration the regulatory changes to Past due classification criteria introduced by the Bank of Italy (90 days since 2012 vs 180 days up until 31.12.11)
(7) Excluding Russia-Ukraine exposure (€0.5bn gross/net inflow)


(1) Data redetermined considering, on the basis of management accounts, the reallocation of the contribution of branches sold in 1H21 to Income (Loss) from discontinued operations, the full line-by-line consolidation of Assicurazioni Vita (former Aviva Vita), Lombarda Vita and Cargeas Assicurazioni (not considering, on the basis of management accounts, the contribution of branches sold in 1H21), and the effects of the acquisition of the REYL Group
13


(1) Inflow to NPL (Bad loans, Unlikely to pay and Past due) from Performing loans. Excluding Russia-Ukraine exposure
(2) Inflow to NPL (Bad loans, Unlikely to pay and Past due) from Performing loans minus outflow from NPL into Performing loans. Excluding Russia-Ukraine exposure

MIL-BVA362-03032014-90141/VR

(1) Including only banks in the EBA Transparency Exercise. Sample: BBVA, Deutsche Bank, ING Group, Nordea, Santander and UniCredit as at 30.9.22; BNP Paribas, Commerzbank, Crédit Agricole Group and Société Générale as at 30.6.22 (2) According to EBA definition. Data as at 30.6.21
Source: EBA Transparency Exercise, Investor presentations, press releases, conference calls and financial statements
MIL-BVA362-03032014-90141/VR


(3) Including exposures with the ECB
(1) Decision regarding second tranche of the buyback (€1.7bn) to be taken by the time the FY22 results are approved
(2) 30.9.22 financial statements considering the total absorption of DTA related to IFRS9 FTA, DTA convertible in tax credit related to goodwill realignment and adjustments to loans, DTA related to non-taxable public cash contribution of €1,285m covering the integration and rationalisation charges relating to the acquisition of operations of the two former Venetian banks, as well as the expected absorption of DTA related to the combination with UBI Banca and to the new agreement with Labour Unions signed on 16.11.21 and DTA on losses carried forward, and the expected distribution on 9M22 Net income of insurance companies

(3) Deriving from Non-performing loans outflow 18
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9M22: high-quality earnings
ISP is well equipped for a challenging environment
Final remarks


Our People are our most important asset

| Key highlights | |
|---|---|
| Massive deleveraging with €3.9bn gross NPL stock reduction in 9M, reducing Net NPL ratio to 1%(1) and anticipating Business Plan target |
|
| Focus on modular approach and sectorial forward looking – factoring in the macroeconomic scenario – and on proactive credit management |
|
| Focus on dedicated Banca dei Territori Division action plan, with strong management of underlying Cost of risk, NPL inflows from Performing loans and new solutions for new needs arising in the current scenario |
|
| Massive upfront de-risking, slashing |
Cybersecurity anti-fraud protection extended to new products and services for retail customers, including the use of Artificial Intelligence; adoption of Open Source Intelligence solutions to empower Cyber Threat Intelligence capability |
| Cost of risk | Enhanced protection of both the remote access to company applications and the access to corporate workstations enabling multi-factor authentication, and at the same time improving user experiences through frictionless processes |
| Set up of the Anti Financial Crime (AFC) Digital Hub, aimed at becoming a national and international centre open to other financial institutions and intermediaries in the system, with the goal of combating money laundering and terrorism through new technologies and Artificial Intelligence, based on a public-private collaboration model which enables the introduction of innovation (applied research) in business processes |
|
| Set up of the new AFC model based on an international platform and competence centres specialised in Transaction Monitoring and Know Your Customers |
|
| The Active Credit Portfolio Steering (ACPS) unit completed credit risk protection transactions for a total of €5.9bn in 9M, including the first Italian credit risk transfer transactions on portfolios of commercial real estate and leasing contracts, and has continued to broaden the scope of synthetic schemes as part of the Active Credit Risk Management Program which includes outstanding volumes of €21bn |
|
| The ACPS unit has strengthened the capital efficiency initiatives and enhanced the credit strategy guidance shifting €15bn of new lending in 9M to economic sectors with the best risk/return profile and developed alternative financing solutions for "high risk" clients |
|
| Scale up of the Originate to share business model, increasing the distribution capabilities to optimise the return on capital |
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| Key highlights | |
|---|---|
| Structural Cost reduction, enabled by technology |
▪ New Digital Bank (Isybank ) setup well underway: Delivery Unit "Domain Isy Tech" already operational with ~300 dedicated specialists, contract with Thought Machine finalised and technological masterplan defined ▪ New head of Isybank , new head of Domain Isy Tech and new head of Sales & Marketing Digital Retail hired and operational ▪ Defined the Isybank offering structure and functionalities ▪ Insourcing of core capabilities in IT ongoing with ~420 people already hired ▪ AI Lab in Turin already operating (setup of Centai Institute) ▪ More than 500 branches closed in 4Q21/9M22 in light of Isybank launch ▪ Digital platform for analytical cost management up and running, with 23 efficiency initiatives already identified ▪ Carried out the selection of tools to support the negotiation and scouting activities of potential suppliers ▪ Rationalisation of real estate in Italy in progress, with a reduction of ~275k sqm in 4Q21/9M22 ▪ ~1,950 voluntary exits in 9M(1) ▪ Implementation of digital functions and services in Serbia and Hungary ongoing ▪ Go-live of the new core banking system in Egypt and alignment of digital channels ▪ Ongoing functional and technical analysis activities in Slovakia and Albania for the adoption of the new core banking system target platform ▪ Digital Process Transformation: processes identified and activated E2E transformation activities, leveraging both on Process Intelligent Automation and traditional reengineering methods (especially involving procurement processes, customer onboarding and control management processes) The Intesa Sanpaolo Mobile App was again recognised by Forrester as "Overall Digital Experience Leader" and this year ranked first among all EMEA banking Apps and cited as best practice in several European Banking App categories |

| Key highlights | |
|---|---|
| Growth in Commissions, driven by Wealth Management, Protection & Advisory |
▪ New dedicated service model for Exclusive clients fully implemented |
| ▪ Enhancement of the product offering (new AM/Insurance products) and further growth of the advanced advisory service "Valore Insieme" for Affluent and Exclusive clients: 35,000 new contracts and €11bn in Customer financial asset inflows in 9M |
|
| ▪ Introduction of new functionalities of Robo4Advisor by BlackRock to generate investment advice on selected products (funds, insurance products and certificates) to support relationship managers |
|
| ▪ Adoption of the BlackRock Aladdin Wealth and Aladdin Risk platforms for investment services: Aladdin Wealth module for BdT and Fideuram (first release), Aladdin Risk and Aladdin Enterprise module for FAM/FAMI(1) for investment services |
|
| ▪ New features for UHNWI(2) client advisory tools, strengthening of service model for family offices and planned the integration of ESG principles in the new single advanced advisory model |
|
| ▪ Completed the first closing of the alternative fund Art.8 Fideuram Alternative Investments Sustainable Private Markets and ongoing enrichment of the alternative funds offering from leading international players through partnerships with specialised platforms |
|
| ▪ Released new features of Fideuram's online investment and trading platform enabling clients to independently open accounts and subscribe to asset management products and launch of the new Fideuram Direct brand and logo to strengthen the multi-channel offering. Since the beginning of October, Alpian – the first Swiss private digital Bank – is operative with a mobile-only platform providing multi-currency, wealth management and financial advisory services with experienced consultants |
|
| ▪ Launched multiple new asset management and insurance products (e.g. dedicated offer for clients with excess liquidity and capital protection funds) |
|
| ▪ Continued enhancement of ESG product offering for asset management and insurance |
|
| ▪ Launched digital platform "IncentNow" for enterprises to provide information to Italian companies and institutions on the (3) opportunities offered by public tenders related to the "Piano Nazionale di Ripresa e Resilienza" |
(1) Fideuram Asset Management / Fideuram Asset Management Ireland
(2) Ultra High Net Worth Individuals
(3) National Recovery and Resilience Plan
| MIL-BVA362-03032014-90141/VR | |
|---|---|
| Key highlights | ||
|---|---|---|
| Growth in Commissions, driven by Wealth Management, Protection & Advisory |
▪ Launched webinars and workshops with clients aimed at educating and sharing views on key topics (e.g. digital transition) ▪ Developed commercial initiatives to support clients in different sectors (e.g. Energy, TMT, Infrastructure) to optimise the incorporation of European and Italian post-pandemic recovery plans ▪ Go live of Cardea, an innovative and digital platform for financial institutions ▪ Strengthening the corporate digital platform (Inbiz) in the EU with focus on Cash & Trade, leveraging the partnership approach with Fintechs ▪ Ongoing upgrade of Global Markets IT platforms (e.g. Equity) ▪ Ongoing strengthening of origination activities, both in Italy and abroad, also through the enhancement of the Originate-to-Share model ▪ Launched an ESG value proposition initiative for the corporate and SME segments of Group banks in Slovakia, Hungary, Croatia, Serbia and Egypt ▪ Ongoing development of synergies - in Global Market, Structured Finance and Investment Banking - between IMI C&IB and Group banks in Slovakia, Czech Republic, Hungary and Croatia ▪ Accelerated ESG advisory to corporates to steer the energy transition through a scalable approach, with a focus on energy, infrastructure and the automotive & industrial sectors ▪ Finalised the Master Cooperation Agreement with a leading insurance group to distribute bancassurance products in Slovakia, Croatia, Hungary, Serbia and Slovenia. Concluded the Local Distribution Agreement in Slovakia, Serbia and Slovenia ▪ Launched "Confirming" factoring product in five additional markets: Slovakia, Serbia, Romania, Slovenia and Albania ▪ Further development in the protection and health insurance business through the establishment of "InSalute Servizi," a new third party administrator in partnership with Reale Group, for the specialised management of health and welfare benefits, with a push towards digital services |

Unparalleled support to address social needs
Strong focus on financial inclusion
▪ Fund for Impact: in 9M, €37.5m made available to support the needs of people and families to ensure wider and more sustainable access to credit, with dedicated programs such as: per Merito (credit line without guarantees to be repaid in 30 years dedicated to university students, studying in Italy or abroad), mamma@work (loan to discourage new mothers from leaving work and supporting motherhood in the first years of life of the children), per Crescere (funds for the training and education of school-age children dedicated to fragile families), per avere Cura (lending to support families taking care of non self-sufficient people) and other solutions (e.g. Obiettivo Pensione, per Esempio, XME Studio Station)

▪ Lending for Urban Regeneration: in 9M, committed ~€600m in new loans to support investments in student housing, services and sustainable infrastructure, in addition to the most important urban regeneration initiatives underway in Italy. Promotion of academic initiatives to define ESG evaluation methodologies for the impact of urban regeneration
▪ Training and projects for young people in the art and culture professions: within the Gallerie d'Italia Academy, the 2nd edition of the Executive Course for young managers of cultural heritage, in collaboration with the Ministry of Culture (30 students, 8 scholarships, 60 teachers, 162 hours of lessons) and the first project of a three-year collaboration between Gallerie d'Italia-Turin and IED-Istituto Europeo di Design-Turin (21 students of the Photography Course involved) were concluded. The Euploos Project continues at the Uffizi Galleries in Florence for the digitalisation of their Department of Prints and Drawings (1,364 scientific files; 2,937 images)

▪ Partnership with public and private, national and international institutions and museums: relationship with Foundations, international fairs (Miart in Milan, Turin Book Fair, Photography Festival in Cortona), Italian museums (including Palazzo Strozzi in Florence, National Archaeological Museum of Naples), support for Bergamo Brescia Italian Capital of Culture 2023, dialogue with foreign offices (Italian Embassy in Brussels, Petit Palais and Italian Embassy in Paris)
Promoting innovation (1/2)
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Accelerating commitment to Net-Zero
(1) Positioning event: event in which a leading player illustrates innovation topics; match-making event: event which fosters a match between supply and demand of innovation
(2) In 4Q21 adhesion to Net-Zero Banking Alliance, Net-Zero Asset Managers Initiative, Net-Zero Asset Owner Alliance and Net-Zero Insurance Alliance
(4) Glasgow Financial Alliance for Net-Zero
(5) Institutional Investors' Group on Climate Change
| ▪ ~€29bn disbursed in 2021 and 9M out of the €76bn in new lending available for the green economy, circular economy and green transition in relation to the "2021-2026 Piano Nazionale di Ripresa e Resilienza" (1) |
|
|---|---|
| ▪ €8bn circular economy credit facility announced in the 2022-2025 Business Plan; in 9M, 284 projects assessed and validated for an amount of €7.5bn; granted €3.3bn in 131 transactions (of which €2bn related to green finance) and €2.6bn disbursed (of which €1.1bn related to green finance); renewed partnership with Ellen McArthur Foundation and with Cariplo Factory on Circular Economy Lab |
|
| ▪ Activated the first six ESG Laboratories (in Venice, Padua, Brescia, Bergamo, Cuneo and Bari-Taranto), a physical and virtual meeting point to support SMEs in approaching sustainability, and evolution of the advisory services offered by partners (e.g. Circularity, Nativa, CE Lab and others) |
|
| ▪ Continued enrichment of the S-Loan product range dedicated to SMEs to finance projects aimed at improving their sustainability profile (5 product lines: S Loan ESG, S-Loan Diversity, S-Loan Climate Change; S-Loan Agribusiness and S-Loan Tourism). ~€1.8bn in 9M (~€3.2bn granted since launch). In March 2022, ISP won the Milano Finanza Banking Awards for its S-Loan product and for the dedicated ESG training platform for corporate clients (Skills4ESG) |
|
| Supporting | ▪ In October 2021, launch of Digital Loans (D-Loans) aimed at improving the digitalisation of companies: €20m disbursed in 9M (€21m since launch) |
| clients through the ESG/climate transition |
▪ In December 2021, launch of Suite Loans aimed at incentivising investments in the redevelopment/improvement of hotel facilities and accommodation services: €9m disbursed since launch |
| ▪ Accelerated ESG advisory to corporates to steer the energy transition through a scalable approach, with a focus on energy, infrastructure and the automotive & industrial sectors |
|
| ▪ New group proposition in voluntary carbon market under development, with clear roles assigned to Retail and Corporate Divisions and product/service perimeter defined, with initial focus on forest management activities |
|
| ▪ Launched an ESG value proposition initiative for the corporate and SME segments of Group banks in Slovakia, Hungary, Croatia, Serbia and Egypt |
|
| Enhancement of ESG investment products both for asset management and insurance with penetration increasing to 51% of total AuM(2) ▪ |
|
| ▪ Launch of the first Net Zero fund "Eurizon Step 50 Objective Net Zero" which invests in companies with targets for net zero greenhouse gas emissions by 2050 |
|
| ▪ Continuous commitment to Stewardship activities: in 9M, Eurizon Capital SGR took part in 227 shareholders' meetings (of which 72% are issuers listed abroad) and 414 engagements (of which 54% on ESG issues) |
|
| ▪ Revised the Fideuram Advisory model to embed ESG principles in need-based financial planning and launched a comprehensive ESG certification training program for bankers with more than 41,000 hours already provided in 9M |
|
| ▪ In 9M, the Private Banking Division carried out 40 Customer Events (26 in person and 14 digitally) for a total of 7,823 participants (2,180 in person and 5,643 digitally) |
|
| Reinforced ISP ESG governance, with the Risks Committee becoming the Risks and Sustainability Committee with enhanced ESG responsibilities from April 2022 |
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Top ranking(1) for Sustainability

The only Italian bank listed in the Dow Jones Sustainability Indices
Ranked first among peer group by Bloomberg (ESG Disclosure Score), Sustainalytics and MSCI
In January 2022, ISP was confirmed in the Bloomberg Gender-Equality Index
In September 2022, ISP was ranked second bank worldwide in the Refinitiv D&I Index
In February 2022, ISP received the S&P Global Sustainability Award – Bronze Class
In the 2022 ranking by Institutional Investor, ISP was confirmed first in Europe for ESG aspects
| 74 | A | AAA | 99 | 15.4 | |||||
|---|---|---|---|---|---|---|---|---|---|
| 62 | A | AAA | 99 | 19.4 | |||||
| 62 | A | AAA | 97 | 20.1 | |||||
| 62 | A | AA | 94 | 20.6 | |||||
| 62 | A | AA | 94 | 21.3 | |||||
| 61 | A | AA | 94 | 21.7 | |||||
| 60 | A | AA | 93 | 22.0 | |||||
| 59 | B | AA | 92 | 22.0 | |||||
| 59 | B | AA | 92 | 22.3 | |||||
| 58 | B | AA | 81 | 22.5 | |||||
| 58 | B | AA | 79 | 23.9 | |||||
| 56 | B | AA | 78 | 24.3 | |||||
| 53 | B | AA | 71 | 24.9 | |||||
| 53 | B | AA | 70 | 25.0 | |||||
| 52 | B | A | 70 | 25.9 | |||||
| 51 | B | A | 69 | 28.6 |
A
65

F
(1) ISP peer group
Source: Bloomberg ESG Disclosure Score (Bloomberg as at 30.9.22), CDP Climate Change Score 2021 (https://www.cdp.net/en/companies/companies-scores); MSCI ESG Score (https://www.msci.com/esg-ratings) data as at 30.9.22; S&P Global (Bloomberg as at 30.9.22); Sustainalytics score (https://www.sustainalytics.com/esg-ratings; as at 30.9.22)
43
30.5
MIL-BVA362-03032014-90141/VR
Our People are our most
important asset
▪ ISP recognised as Top Employer 2022(1) and ranked at the top of LinkedIn's Top Companies 2022 list
(1) By Top Employers Institute (2) Booked in Q2 in Other income (expenses). Excluding managers/manager equivalents


Donations and other support initiatives for
Ukraine
(1) United Nations High Commissioner for Refugees (2) Cooperazione e Sviluppo (3) Associazione Volontari per il Servizio Internazionale (4) Agreed with Labour Unions


| Our People are our most important asset | |||
|---|---|---|---|
| Massive upfront de-risking, slashing Cost of risk |
Structural Cost reduction, enabled by technology |
Growth in Commissions, driven by Wealth Management, Protection & Advisory |
Significant ESG commitment, with a world-class position in Social Impact and strong focus on climate |
| ~1% net NPL ratio(1) | €2bn Cost savings | ~€100bn growth in AuM | ~€25bn in social |
| ~40bps Cost of risk(1) | €5bn investments in technology and growth |
~57% of Revenues from fee based business(2) |
lending/contribution to society ~€90bn in new loans to support the green transition |
| €6.5bn Net income target for 2025 confirmed, with potential upside from an interest rate increase, high flexibility in managing Costs and Zero-NPL Bank status already achieved |
(1) Throughout the entire Business Plan horizon
(2) Commissions and Insurance income

9M22: high-quality earnings
2022-2025 Business Plan proceeding at full speed
ISP is well equipped for a challenging environment
Final remarks


(3) 30.9.22 financial statements considering the total absorption of DTA related to IFRS9 FTA, DTA convertible in tax credit related to goodwill realignment and adjustments to loans, DTA related to non-taxable public cash contribution of €1,285m covering the integration and rationalisation charges relating to the acquisition of operations of the two former Venetian banks, as well as the expected absorption of DTA related to the combination with UBI Banca and to the new agreement with Labour Unions signed on 16.11.21 and DTA on losses carried forward, and the expected distribution on 9M22 Net income of insurance companies
(4) According to EBA definition




Note: figures may not add up exactly due to rounding
(1) Fully phased-in CET1. Sample: Barclays, BBVA, BNP Paribas, Credit Suisse, Deutsche Bank, HSBC, ING Group, Lloyds Banking Group, Nordea, Santander, Standard Chartered, UBS and UniCredit (30.9.22 data); Commerzbank, Crédit Agricole S.A. and Société Générale (30.6.22 data)
(2) Total illiquid assets include net NPL stock, Level 2 assets and Level 3 assets. Sample: Barclays, BBVA, Credit Suisse, Deutsche Bank, HSBC, ING Group, Lloyds Banking Group, Nordea, Santander, Standard Chartered, UBS and UniCredit (net NPL 30.9.22 data); BNP Paribas, Commerzbank, Crédit Agricole S.A. and Société Générale (net NPL 30.6.22 data). Level 2 and Level 3 assets 30.6.22 data
(6) Sample: Barclays, BBVA, BNP Paribas, Credit Suisse, Deutsche Bank, HSBC, ING Group, Lloyds Banking Group, Nordea, Santander, Standard Chartered, UBS and UniCredit (30.9.22 data); Commerzbank, Crédit Agricole S.A. and Société Générale (30.6.22 data)


| Resilience dimensions | ISP strengths | ||
|---|---|---|---|
| Financial resilience |
▪ Best-in-class profitability with €4.4bn 9M Net income when excluding Russia de-risking ▪ Solid capital base, well above regulatory requirements and strong liquidity position with LCR and NSFR well above 100% |
||
| Brand, reputation & ESG alignment |
Financial resilience |
Operational resilience |
▪ High operating efficiency with one of the best Cost/Income ratios in Europe, with a lean operating model and strong integration capabilities ▪ Significant strategic flexibility in managing Costs with continuous Cost reduction in absolute terms despite strong investments in technology and growth |
| Business model Resilience framework |
Operational resilience |
Digital & technological resilience |
▪ Top-notch digital proposition with 93% of household clients already multichannel(1) ▪ New Digital Bank (Isybank) setup well underway with the Delivery Unit "Domain Isy Tech" already operational |
| Organisational | Digital & technological |
Organisational resilience |
▪ Streamlined organisation improving efficiency and reducing time-to-market ▪ Highly-motivated People with continuous Workforce renewal through reskilling/upskilling |
| resilience | resilience | Business model |
▪ Unique and well-balanced business model with a strong contribution of Net fees and commissions and Insurance income to Operating income ▪ Zero-NPL Bank status driving low underlying Cost of risk |
| Brand, reputation & ESG alignment |
▪ ISP recognised as Top Employer 2022(2) and ranked at the top of LinkedIn's Top Companies 2022 list ▪ Leading position in the main sustainability indexes and rankings, with a world-class position in Social Impact and a strong focus on climate |
(1) Banca dei Territori perimeter (Italian retail and SME division) (2) By Top Employers Institute


(6) Source: Bank of Italy; Financial debt net of liquidity / (Financial debt net of liquidity + Shareholders' equity)

| Italian GDP YoY evolution | The Italian economy is resilient thanks to solid fundamentals | |
|---|---|---|
| % | Households | ▪ Strong Italian household wealth at €11,000bn, of which €5,000bn in financial assets, coupled with low household debt ▪ Significant growth in household savings since the start of the COVID-19 pandemic, with 6% annual deposit growth on average in 2020-21 vs 3% in the previous six years |
| 3.3 1.4 0.3 |
Corporates | ▪ Very resilient Italian SMEs, quickly recovering after the COVID-19 emergency with historically-low default rates maintained after the end of moratoria ▪ Export-oriented companies highly diversified in terms of industry and size, Italian exports have outperformed Germany's by around 20% over the past 5 years(2) ▪ High trade surplus net of energy: €89.3bn in 2021, €48.5bn in Jan-Aug 2022 |
| 2022 2023 2024 expected(1) forecast(1) forecast(1) |
Banking system |
▪ Banking system played an important role in mitigating the economic impact of the COVID-19 emergency on households and companies |
| Italian Government and EU support |
▪ Extensive support to the economy from the Italian Government, with measures worth ~€66bn approved since September 2021 (3.7% of GDP) ▪ EU financial support (Next Generation EU) to fund the National Recovery and Resilience Plan, providing Italy with more than €200bn in grants and loans, of which €25bn received in 2021, €42bn expected in 2022 and €35bn in 2023 |

9M22: high-quality earnings
2022-2025 Business Plan proceeding at full speed
ISP is well equipped for a challenging environment
Final remarks
(1) Data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 and the sale of Intesa Sanpaolo Formazione at end-June 2022
(2) Data redetermined considering, on the basis of management accounts, the reallocation of the contribution of branches sold in 1H21 to Income (Loss) from discontinued operations, the full line-by-line consolidation of Assicurazioni Vita (former Aviva Vita), Lombarda Vita and Cargeas Assicurazioni (not considering, on the basis of management accounts, the contribution of branches sold in 1H21), and the effects of the acquisition of the REYL Group. In addition, 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 and the sale of Intesa Sanpaolo Formazione at end-June 2022 (3) According to EBA definition

, € bn

(1) Net of Export Credit Agencies guarantees and provisions
(2) Taking into account the €0.4bn sale finalised at the beginning of October (€0.3bn net)
(3) Even with the very conservative assumption of ~40% coverage on Russia-Ukraine exposure implying the move to Stage 3 for most of the exposure
€6.5bn Net income target for 2025 confirmed, with a clear and strong upside from any interest rate increase
Basel 3/Basel 4 fully phased-in CET1 ratio target >12% through the 2022-2025 Business Plan horizon
€1.7bn additional capital return to Shareholders through buyback already finalised (equivalent to ~5% of the total number of shares pre-buyback)
70% cash dividend payout in each year of the Business Plan (€2.3bn dividends already accrued in 9M for 2022, with €1.4bn to be paid as an interim dividend on 23.11.22)
Decision regarding second tranche of the buyback (€1.7bn) to be taken by the time the FY22 results are approved
Any additional distribution to be evaluated year-by-year from 2023
MIL-BVA362-03032014-90141/VR



| € m | 9M22 | 30.9.22 | |
|---|---|---|---|
| Operating income |
15,796 | Loans to customers | 473,746 |
| Operating costs |
(7,804) | Customer financial assets(1) | 1,195,676 |
| Cost/Income ratio | 49.4% | of which Direct deposits from banking business | 550,678 |
| Operating margin | 7,992 | of which Direct deposits from insurance business and technical reserves |
173,945 |
| Gross income (loss) | 6,043 | of which Indirect customer deposits | 643,382 |
| Net income | 3,284 | - Assets under management |
427,021 |
| - Assets under administration |
216,361 | ||
| RWA | 324,364 | ||
Total assets 1,023,005


Liquidity, Funding and Capital base
Asset quality
Divisional results and other information

€ m
| 9M21 | 9M22 | % |
||
|---|---|---|---|---|
| stated(1) [ A ] |
redetermined(2) [ B ] |
[ C ] | [ C ] / [ B ] | |
| Net interest income | 6,016 | 5,950 | 6,436 | 8.2 |
| Net fee and commission income | 7,103 | 7,009 | 6,697 | (4.5) |
| Income from insurance business | 1,176 | 1,219 | 1,303 | 6.9 |
| Profits on financial assets and liabilities at fair value | 1,525 | 1,524 | 1,380 | (9.4) |
| Other operating income (expenses) | 93 | 79 | (20) | n.m. |
| Operating income | 15,913 | 15,781 | 15,796 | 0.1 |
| Personnel expenses | (4,968) | (4,917) | (4,821) | (2.0) |
| Other administrative expenses | (2,118) | (2,125) | (2,047) | (3.7) |
| Adjustments to property, equipment and intangible assets | (904) | (906) | (936) | 3.3 |
| Operating costs | (7,990) | (7,948) | (7,804) | (1.8) |
| Operating margin | 7,923 | 7,833 | 7,992 | 2.0 |
| Net adjustments to loans | (1,550) | (1,544) | (1,928) | 24.9 |
| Net provisions and net impairment losses on other assets | (433) | (436) | (168) | (61.5) |
| Other income (expenses) | 254 | 254 | 147 | (42.1) |
| Income (Loss) from discontinued operations | 0 | 58 | 0 | (100.0) |
| Gross income (loss) | 6,194 | 6,165 | 6,043 | (2.0) |
| Taxes on income | (1,526) | (1,527) | (2,009) | 31.6 |
| Charges (net of tax) for integration and exit incentives | (148) | (148) | (62) | (58.1) |
| Effect of purchase price allocation (net of tax) | (85) | (85) | (152) | 78.8 |
| Levies and other charges concerning the banking industry (net of tax) | (502) | (489) | (3) (544) |
11.2 |
| Impairment (net of tax) of goodwill and other intangible assets | 0 | 0 | 0 | n.m. |
| Minority interests | 73 | 90 | 8 | (91.1) |
| Net income | 4,006 | 4,006 | 3,284 | (18.0) |
Including €1.3bn provisions for Russia-Ukraine exposure in 9M22
€4,367m, +9.0% excluding provisions/writedowns for Russia-Ukraine exposure in 9M22
Note: figures may not add up exactly due to rounding. 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 and the sale of Intesa Sanpaolo Formazione at end-June 2022
(1) Including the contribution of branches sold in 1H21 and the full line-by-line consolidation of Assicurazioni Vita (former Aviva Vita), Lombarda Vita and Cargeas Assicurazioni from the effective date of their acquisition and REYL Group from 1.1.21
(2) Considering, on the basis of management accounts, the reallocation of the contribution of branches sold in 1H21 to Income (Loss) from discontinued operations, the full line-by-line consolidation of Assicurazioni Vita (former Aviva Vita), Lombarda Vita and Cargeas Assicurazioni (not considering, on the basis of management accounts, the contribution of branches sold in 1H21), and the effects of the acquisition of the REYL Group
(3) €792m pre-tax of which charges for the Resolution Fund: €363m pre-tax (€249m net of tax) and charges for the Deposit Guarantee Scheme: €405m pre-tax (€275m net of tax)

| € m | 2Q22 | 3Q22 | % |
||
|---|---|---|---|---|---|
| Net interest income | 2,092 | 2,387 | 14.1 | ||
| Net fee and commission income | 2,255 | 2,153 | (4.5) | ||
| Income from insurance business | 465 | 436 | (6.2) | ||
| Profits on financial assets and liabilities at fair value | 560 | 51 | (90.9) | ||
| Other operating income (expenses) | (12) | (12) | 0.0 | ||
| Operating income | 5,360 | 5,015 | (6.4) | ||
| Personnel expenses | (1,613) | (1,632) | 1.2 | ||
| Other administrative expenses | (718) | (695) | (3.2) | ||
| Adjustments to property, equipment and intangible assets | (309) | (313) | 1.3 | ||
| Operating costs | (2,640) | (2,640) | 0.0 | ||
| Operating margin | 2,720 | 2,375 | (12.7) | ||
| Net adjustments to loans | (730) | (496) | (32.1) | ||
| Net provisions and net impairment losses on other assets | (63) | (45) | (28.6) | ||
| Other income (expenses) | 147 | 4 | (97.3) | ||
| Income (Loss) from discontinued operations | 0 | 0 | n.m. | ||
| Gross income (loss) | 2,074 | 1,838 | (11.4) | ||
| Taxes on income | (670) | (562) | (16.1) | ||
| Charges (net of tax) for integration and exit incentives | (23) | (23) | 0.0 | ||
| Effect of purchase price allocation (net of tax) | (47) | (51) | 8.5 | ||
| Levies and other charges concerning the banking industry (net of tax) | (12) | (1) (266) |
n.m. | ||
| Impairment (net of tax) of goodwill and other intangible assets | 0 | 0 | n.m. | ||
| Minority interests | 8 | (6) | n.m. | ||
| Net income | 1,330 | 930 | (30.1) |
€1,606m and €1,091m respectively when excluding provisions/writedowns for Russia-Ukraine exposure
Note: figures may not add up exactly due to rounding. 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 and the sale of Intesa Sanpaolo Formazione at end-June 2022 (1) €392m pre-tax of which charges for the Deposit Guarantee Scheme: €388m pre-tax (€261m net of tax)
Including €0.3bn in Q2 and €0.2bn in Q3 provisions for Russia-Ukraine exposure
MIL-BVA362-03032014-90141/VR


Note: figures may not add up exactly due to rounding. 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 and the sale of Intesa Sanpaolo Formazione at end-June 2022
(1) Including hedging on core deposits
(2) Considering, on the basis of management accounts, the reallocation of the contribution of branches sold in 1H21 to Income (Loss) from discontinued operations, the full line-by-line consolidation of Assicurazioni Vita (former Aviva Vita), Lombarda Vita and Cargeas Assicurazioni (not considering, on the basis of management accounts, the contribution of branches sold in 1H21), and the effects of the acquisition of the REYL Group


Note: figures may not add up exactly due to rounding. 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 and the sale of Intesa Sanpaolo Formazione at end-June 2022
(1) Considering, on the basis of management accounts, the reallocation of the contribution of branches sold in 1H21 to Income (Loss) from discontinued operations, the full line-by-line consolidation of Assicurazioni Vita (former Aviva Vita), Lombarda Vita and Cargeas Assicurazioni (not considering, on the basis of management accounts, the contribution of branches sold in 1H21), and the effects of the acquisition of the REYL Group


Note: figures may not add up exactly due to rounding. 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 and the sale of Intesa Sanpaolo Formazione at end-June 2022
(1) Considering, on the basis of management accounts, the reallocation of the contribution of branches sold in 1H21 to Income (Loss) from discontinued operations, the full line-by-line consolidation of Assicurazioni Vita (former Aviva Vita), Lombarda Vita and Cargeas Assicurazioni (not considering, on the basis of management accounts, the contribution of branches sold in 1H21), and the effects of the acquisition of the REYL Group
MIL-BVA362-03032014-90141/VR

Note: figures may not add up exactly due to rounding. 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 and the sale of Intesa Sanpaolo Formazione at end-June 2022
(1) Considering, on the basis of management accounts, the reallocation of the contribution of branches sold in 1H21 to Income (Loss) from discontinued operations, the full line-by-line consolidation of Assicurazioni Vita (former Aviva Vita), Lombarda Vita and Cargeas Assicurazioni (not
considering, on the basis of management accounts, the contribution of branches sold in 1H21), and the effects of the acquisition of the REYL Group

MIL-BVA362-03032014-90141/VR


(2) Excluding Russia-Ukraine exposure
(1) Considering, on the basis of management accounts, the reallocation of the contribution of branches sold in 1H21 to Income (Loss) from discontinued operations, the full line-by-line consolidation of Assicurazioni Vita (former Aviva Vita), Lombarda Vita and Cargeas Assicurazioni (not considering, on the basis of management accounts, the contribution of branches sold in 1H21), and the effects of the acquisition of the REYL Group
(3) Taking into account 2022 NPL disposals already funded in 4Q21 and still booked in NPL as at 30.9.22 (€0.8bn gross, €0.4bn net)

Detailed consolidated P&L results
Liquidity, Funding and Capital base
Asset quality
Divisional results and other information




Note: figures may not add up exactly due to rounding. 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 (1) Net of duplications between Direct deposits and Indirect customer deposits


Note: figures may not add up exactly due to rounding
(1) Including Senior non-preferred
(2) Certificates of deposit + Commercial papers
(3) Including Certificates


◼ In October, inaugural €750m 7y social senior preferred bond placed, with the net proceeds to be allocated to finance or refinance Social Categories as defined within the Green, Social and Sustainability Bond Framework. 87% demand from foreign investors; orderbooks oversubscription ~1.7x
Note: figures may not add up exactly due to rounding
(1) ISP stand-alone
(2) Aligned with ICMA's Green Bond Principles (2021), Social Bond Principles (2021) and Sustainability Bond Guidelines (2021), as well as - wherever possible and on a best effort basis - with the EU Taxonomy Climate Delegated Act (2021)


▪ Refinancing operations with the ECB: ~€115bn(3) consisting entirely of TLTRO III
▪ Loan to Deposit ratio(4) at 86%
(4) Loans to customers/Direct deposits from banking business
MIL-BVA362-03032014-90141/VR
(1) Stock of own-account eligible assets (including assets used as collateral and excluding eligible assets received as collateral) and cash & deposits with Central Banks
(2) Eligible assets freely available (excluding assets used as collateral and including eligible assets received as collateral) and cash & deposits with Central Banks
(3) TLTRO tranches: III.2: ~€10m - maturity 21.12.22; III.3: €18bn - maturity 29.3.23; III.4: ~€48bn - maturity 28.6.23; III.7: €36bn - maturity 27.3.24; III.8: ~€11bn - maturity 26.6.24; III.9: €1.5bn - maturity 25.9.24; III.10: €0.5bn - maturity 18.12.24



(2) 13.6% pro-forma fully loaded Basel 3 (30.9.22 financial statements considering the total absorption of DTA related to IFRS9 FTA (€1.0bn as at 30.9.22), DTA convertible in tax credit related to goodwill realignment (€5.7bn as at 30.9.22) and adjustments to loans (€2.7bn as at 30.9.22), DTA related to non-taxable public cash contribution of €1,285m covering the integration and rationalisation charges relating to the acquisition of operations of the two former Venetian banks (€0.1bn as at 30.9.22), as well as the expected absorption of DTA related to the combination with UBI Banca and to the new agreement with trade unions signed on 16.11.21 (€0.4bn as at 30.9.22) and DTA on losses carried forward (€2.1bn as at 30.9.22), and the expected distribution on 9M22 Net income of insurance companies)

Detailed consolidated P&L results
Liquidity, Funding and Capital base
Asset quality
Divisional results and other information

| x Gross NPL ratio, % |
x x Net NPL ratio, % Gross and net NPL ratio based on EBA definition, % |
|||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Gross NPL | Net NPL | |||||||||||
| € bn |
30.9.21(1) | 31.12.21(2) | 30.6.22(3) | 30.9.22(4) | € bn |
30.9.21(1) | 31.12.21(2) | 30.6.22(3) | 30.9.22(4) | |||
| Bad loans | 9.1 | 7.2 | 3.4 | 3.8 | Bad loans | 3.6 | 2.1 | 1.2 | 1.3 | |||
| - of which forborne |
1.9 | 1.5 | 0.7 | 0.8 | - of which forborne |
0.8 | 0.5 | 0.3 | 0.3 | |||
| Unlikely to pay | 8.4 | 7.3 | 7.0 | 7.0 | Unlikely to pay | 5.0 | 4.3 | 4.4 | 4.2 | |||
| - of which forborne |
3.5 | 2.9 | 3.1 | Of which | 2.9 | Of which | - of which forborne |
2.4 | 2.1 | 2.1 | 1.9 Of which |
Of which |
| Past due | 0.7 | 0.8 | 0.7 | €0.4bn related to Russia |
0.6 | €0.5bn related to Russia |
Past due | 0.6 | 0.6 | 0.5 | €0.2bn related to 0.5 |
€0.2bn related to Russia |
| - of which forborne |
0.1 | 0.2 | 0.1 | Ukraine exposure |
0.1 | Ukraine exposure |
- of which forborne |
- | 0.1 | 0.1 | Russia 0.1 Ukraine exposure |
Ukraine exposure |
| Total | 18.3 | 15.2 | 11.1 | 11.4 | €10.6bn pro-forma(5) |
Total | 9.1 | 7.1 | 6.2 | 6.0 | €5.6bn pro-forma(5) |
|
| 3.8 | 3.2 | 2.3 | 2.4 | 2.2% (5) pro-forma |
2.0 | 1.5 | 1.3 | 1.3 | 1.2% pro-forma(5) |
|||
| 2.9 | 2.4 | 1.8 | 1.9 | 1.7% pro-forma(5) |
1.5 | 1.2 | 1.0 | 1.0 | 0.9% pro-forma(5) |
Lowest-ever net NPL stock and ratios with the twenty-eighth quarter of continuous reduction in net NPL stock
Note: figures may not add up exactly due to rounding

(1) Bad loans (Sofferenze), Unlikely to pay (Inadempienze probabili) and Past due (Scaduti e sconfinanti)
MIL-BVA362-03032014-90141/VR


(1) Bad loans (Sofferenze), Unlikely to pay (Inadempienze probabili) and Past due (Scaduti e sconfinanti)
(2) Excluding Russia-Ukraine exposure (€0.5bn gross/net inflow)
(3) 2012 figures recalculated to take into consideration the regulatory changes to Past due classification criteria introduced by the Bank of Italy (90 days since 2012 vs 180 days up until 31.12.11)
€ m

Note: figures may not add up exactly due to rounding
(1) Bad loans (Sofferenze), Unlikely to pay (Inadempienze probabili) and Past due (Scaduti e sconfinanti)
MIL-BVA362-03032014-90141/VR
MIL-BVA362-03032014-90141/VR

Note: figures may not add up exactly due to rounding
(1) Bad loans (Sofferenze), Unlikely to pay (Inadempienze probabili) and Past due (Scaduti e sconfinanti)



| 30.9.22 | |
|---|---|
| Public Administration | 4.6% |
| Financial companies | 8.5% |
| Non-financial companies | 45.1% |
| of which: | |
| UTILITIES | 5.2% |
| SERVICES | 4.4% |
| REAL ESTATE | 3.5% |
| DISTRIBUTION | 3.3% |
| CONSTRUCTION AND MATERIALS FOR CONSTR. | 3.2% |
| FOOD AND DRINK | 2.5% |
| METALS AND METAL PRODUCTS | 2.5% |
| INFRASTRUCTURE | 2.4% |
| FASHION | 2.2% |
| ENERGY AND EXTRACTION | 2.1% |
| TRANSPORTATION MEANS | 1.9% |
| MECHANICAL | 1.8% |
| CHEMICALS, RUBBER AND PLASTICS | 1.8% |
| TOURISM | 1.7% |
| AGRICULTURE | 1.6% |
| TRANSPORT | 1.4% |
| ELECTRICAL COMPONENTS AND EQUIPMENT | 0.9% |
| PHARMACEUTICAL | 0.8% |
| FURNITURE AND WHITE GOODS | 0.8% |
| MEDIA | 0.5% |
| WOOD AND PAPER | 0.5% |
| OTHER CONSUMPTION GOODS | 0.2% |
| € bn, data as at 30.9.22 |
Local presence | |||
|---|---|---|---|---|
| Russia (Banca Intesa) |
Ukraine (Pravex Bank) |
Cross-border exposure to Russia(1) |
||
| Loans to customers (net of ECA guarantees and provisions) |
0.3(2) | (2) - |
1.05(3) | |
| ECA(4) guarantees |
- | - | 0.9(5) | |
| Due from banks (net provisions) | 0.7 | 0.07 | 0.05(6) | |
| Bonds (net writedowns) | 0.05 | n.m. | 0.04(7) | |
| Derivatives | n.m. | - | n.m. | |
| RWA | 2.2 | 0.1 | 2.9(8) | |
| Total assets | 1.7 | 0.2 | n.a. | |
| Intragroup funding | 0.3 | - | n.a. |
(1) Exposure to Russian counterparties included in the SDN lists of names to which sanctions apply is equal to only €0.4bn. Cross-border exposure to Ukraine not meaningful
(2) There is also an off-balance for Russia of €0.2bn (of which €0.1bn undrawn committed lines) and €0.07bn for Ukraine
(3) Net of Export Credit Agencies guarantees and provisions, taking into account the €0.4bn sale finalised at the beginning of October (€0.3bn net). There is also an off-balance of €0.2bn (of which €0.04bn undrawn committed lines)
(4) Export Credit Agencies
(5) There are also Export Credit Agencies guarantees against an off-balance of €0.5bn (entirely against undrawn committed lines)
(6) There is also an off-balance of €0.2bn (no undrawn committed lines)
(7) Including insurance business (concerning policies where the total risk is not retained by the insured)
(8) Taking into account the sale finalised at the beginning of October

Detailed consolidated P&L results
Liquidity, Funding and Capital base
Asset quality
Divisional results and other information

Data as at 30.9.22
| Divisions | ||||||||
|---|---|---|---|---|---|---|---|---|
| Banca dei Territori |
IMI Corporate & Investment Banking |
International Subsidiary Banks(1) |
Private Banking(2) |
Asset Management(3) |
Insurance (4) |
Corporate Centre / (5) Others |
Total | |
| Operating income (€ m) | 6,526 | 3,451 | 1,619 | 1,749 | 724 | 1,237 | 490 | 15,796 |
| Operating margin (€ m) | 1,885 | 2,429 | 817 | 1,083 | 572 | 968 | 238 | 7,992 |
| Net income (€ m) | 729 | 539 | 353 | 750 | 435 | 646 | (168) | 3,284 |
| Cost/Income (%) | 71.1 | 29.6 | 49.5 | 38.1 | 21.0 | 21.7 | n.m. | 49.4 |
| RWA (€ bn) | 87.9 | 116.0 | 36.3 | 13.1 | 1.9 | 0.0 | 69.2 | 324.4 |
| Direct deposits from banking business (€ bn) | 290.7 | 94.4 | 53.1 | 56.2 | 0.0 | 0.0 | 56.3 | 550.7 |
| Loans to customers (€ bn) | 253.4 | 149.2 | 40.6 | 14.8 | 0.5 | 0.0 | 15.2 | 473.7 |
Note: figures may not add up exactly due to rounding
(1) Excluding the Russian subsidiary Banca Intesa which is included in the IMI C&IB Division
(2) Compagnie de Banque Privée Quilvest, Fideuram, Intesa Sanpaolo Private Banking, IW Private Investments, REYL Group, and Siref Fiduciaria
(3) Eurizon
(4) Cargeas Assicurazioni, Fideuram Vita, Intesa Sanpaolo Assicura, Intesa Sanpaolo Insurance Agency, Intesa Sanpaolo Life, Intesa Sanpaolo RBM Salute, and Intesa Sanpaolo Vita
(5) Treasury Department, Central Structures and consolidation adjustments

| 9M21 | 9M22 | % | |
|---|---|---|---|
| redetermined | |||
| Net interest income | 2,949 | 2,907 | (1.4) |
| Net fee and commission income | 3,587 | 3,529 | (1.6) |
| Income from insurance business | 0 | 0 | n.m. |
| Profits on financial assets and liabilities at fair value | 75 | 90 | 20.0 |
| Other operating income (expenses) | 8 | 0 | (100.0) |
| Operating income | 6,619 | 6,526 | (1.4) |
| Personnel expenses | (2,594) | (2,503) | (3.5) |
| Other administrative expenses | (2,205) | (2,136) | (3.1) |
| Adjustments to property, equipment and intangible assets | (4) | (2) | (50.0) |
| Operating costs | (4,803) | (4,641) | (3.4) |
| Operating margin | 1,816 | 1,885 | 3.8 |
| Net adjustments to loans | (1,014) | (415) | (59.1) |
| Net provisions and net impairment losses on other assets | (51) | (44) | (13.7) |
| Other income (expenses) | 52 | 11 | (78.8) |
| Income (Loss) from discontinued operations | 0 | 0 | n.m. |
| Gross income (loss) | 803 | 1,437 | 79.0 |
| Taxes on income | (249) | (475) | 90.8 |
| Charges (net of tax) for integration and exit incentives | (19) | (14) | (26.3) |
| Effect of purchase price allocation (net of tax) | (21) | (26) | 23.8 |
| Levies and other charges concerning the banking industry (net of tax) | (190) | (206) | 8.4 |
| Impairment (net of tax) of goodwill and other intangible assets | 0 | 0 | n.m. |
| Minority interests | 22 | 13 | (40.9) |
| Net income | 346 | 729 | 110.7 |

| 2Q22 | 3Q22 | % | |
|---|---|---|---|
| Net interest income | 979 | 970 | (1.0) |
| Net fee and commission income | 1,185 | 1,152 | (2.8) |
| Income from insurance business | 0 | (0) | n.m. |
| Profits on financial assets and liabilities at fair value | 29 | 31 | 5.7 |
| Other operating income (expenses) | 4 | (6) | n.m. |
| Operating income | 2,198 | 2,146 | (2.4) |
| Personnel expenses | (846) | (831) | (1.8) |
| Other administrative expenses | (721) | (709) | (1.8) |
| Adjustments to property, equipment and intangible assets | (1) | (1) | (13.2) |
| Operating costs | (1,568) | (1,540) | (1.8) |
| Operating margin | 630 | 606 | (3.9) |
| Net adjustments to loans | (400) | (157) | (60.8) |
| Net provisions and net impairment losses on other assets | (24) | (5) | (78.0) |
| Other income (expenses) | 11 | (0) | n.m. |
| Income (Loss) from discontinued operations | 0 | 0 | n.m. |
| Gross income (loss) | 218 | 443 | 103.5 |
| Taxes on income | (68) | (150) | 118.9 |
| Charges (net of tax) for integration and exit incentives | (5) | (7) | 31.8 |
| Effect of purchase price allocation (net of tax) | (10) | (8) | (17.5) |
| Levies and other charges concerning the banking industry (net of tax) | 0 | (206) | n.m. |
| Impairment (net of tax) of goodwill and other intangible assets | 0 | 0 | n.m. |
| Minority interests | 6 | 0 | (92.9) |
| Net income | 141 | 73 | (48.0) |

€ m
| 9M21 | 9M22 | % | ||
|---|---|---|---|---|
| redetermined | ||||
| Net interest income | 1,655 | 1,528 | (7.7) | |
| Net fee and commission income | 824 | 861 | 4.5 | |
| Income from insurance business | 0 | 0 | n.m. | |
| Profits on financial assets and liabilities at fair value | 1,179 | 1,064 | (9.8) | |
| Other operating income (expenses) | 0 | (2) | n.m. | |
| Operating income | 3,658 | 3,451 | (5.7) | |
| Personnel expenses | (357) | (370) | 3.6 | |
| Other administrative expenses | (621) | (636) | 2.4 | |
| Adjustments to property, equipment and intangible assets | (16) | (16) | 0.0 | |
| Operating costs | (994) | (1,022) | 2.8 | |
| Operating margin | 2,664 | 2,429 | (8.8) | |
| Net adjustments to loans | (39) | (1,356) | n.m. | Including €1,128m provisions for Russia-Ukraine exposure in 9M22 |
| Net provisions and net impairment losses on other assets | (1) | (105) | n.m. | |
| Other income (expenses) | 0 | 0 | n.m. | |
| Income (Loss) from discontinued operations | 0 | 0 | n.m. | |
| Gross income (loss) | 2,624 | 968 | (63.1) | |
| Taxes on income | (820) | (415) | (49.4) | |
| Charges (net of tax) for integration and exit incentives | (15) | (15) | 0.0 | |
| Effect of purchase price allocation (net of tax) | 20 | 0 | (100.0) | |
| Levies and other charges concerning the banking industry (net of tax) | 0 | 0 | n.m. | |
| Impairment (net of tax) of goodwill and other intangible assets | 0 | 0 | n.m. | |
| Minority interests | 2 | 1 | (50.0) | €1,463m, (19.2)% excluding |
| Net income | 1,811 | 539 | (70.2) | provisions/writedowns for Russia Ukraine exposure in 9M22 |
Note: figures may not add up exactly due to rounding

€ m
| 2Q22 | 3Q22 | % | |
|---|---|---|---|
| Net interest income | 494 | 560 | 13.4 |
| Net fee and commission income | 273 | 291 | 6.7 |
| Income from insurance business | 0 | 0 | n.m. |
| Profits on financial assets and liabilities at fair value | 402 | 38 | (90.6) |
| Other operating income (expenses) | (0) | (1) | (321.5) |
| Operating income | 1,169 | 888 | (24.0) |
| Personnel expenses | (120) | (136) | 13.0 |
| Other administrative expenses | (223) | (214) | (4.1) |
| Adjustments to property, equipment and intangible assets | (4) | (7) | 66.4 |
| Operating costs | (347) | (356) | 2.6 |
| Operating margin | 822 | 532 | (35.3) |
| Net adjustments to loans | (349) | (284) | (18.5) |
| Net provisions and net impairment losses on other assets | (35) | (45) | 28.2 |
| Other income (expenses) | (0) | (0) | n.m. |
| Income (Loss) from discontinued operations | 0 | 0 | n.m. |
| Gross income (loss) | 438 | 202 | (53.8) |
| Taxes on income | (199) | (63) | (68.2) |
| Charges (net of tax) for integration and exit incentives | (5) | (5) | 3.1 |
| Effect of purchase price allocation (net of tax) | 0 | 0 | n.m. |
| Levies and other charges concerning the banking industry (net of tax) | 0 | 0 | n.m. |
| Impairment (net of tax) of goodwill and other intangible assets | 0 | 0 | n.m. |
| Minority interests | 0 | (0) | n.m. |
| Net income | 234 | 134 | (42.8) |
Including €268m in Q2 and €181m in Q3 provisions for Russia-Ukraine exposure
€488m and €262m respectively when excluding provisions/writedowns for Russia-Ukraine exposure
Note: figures may not add up exactly due to rounding

€ m
| 9M21 | 9M22 | % | ||
|---|---|---|---|---|
| redetermined | ||||
| Net interest income | 988 | 1,132 | 14.6 | |
| Net fee and commission income | 408 | 436 | 6.9 | |
| Income from insurance business | 0 | 0 | n.m. | |
| Profits on financial assets and liabilities at fair value | 104 | 99 | (4.8) | |
| Other operating income (expenses) | (29) | (48) | 65.5 | |
| Operating income | 1,471 | 1,619 | 10.1 | |
| Personnel expenses | (398) | (410) | 3.0 | |
| Other administrative expenses | (292) | (307) | 5.1 | |
| Adjustments to property, equipment and intangible assets | (84) | (85) | 1.2 | |
| Operating costs | (774) | (802) | 3.6 | |
| Operating margin | 697 | 817 | 17.2 | |
| Net adjustments to loans | (118) | (233) | 97.5 | Including €161m provisions for Russia-Ukraine exposure in 9M22 |
| Net provisions and net impairment losses on other assets | (23) | (12) | (47.8) | |
| Other income (expenses) | 5 | 3 | (40.0) | |
| Income (Loss) from discontinued operations | 0 | 0 | n.m. | |
| Gross income (loss) | 561 | 575 | 2.5 | |
| Taxes on income | (117) | (160) | 36.8 | |
| Charges (net of tax) for integration and exit incentives | (29) | (31) | 6.9 | |
| Effect of purchase price allocation (net of tax) | 0 | 0 | n.m. | |
| Levies and other charges concerning the banking industry (net of tax) | (22) | (31) | 40.9 | |
| Impairment (net of tax) of goodwill and other intangible assets | 0 | 0 | n.m. | |
| Minority interests | 0 | 0 | n.m. | €510m, +29.8% excluding |
| Net income | 393 | 353 | (10.2) | provisions/writedowns for Russia Ukraine exposure in 9M22 |
Note: figures may not add up exactly due to rounding. Excluding the Russian subsidiary Banca Intesa which is included in the IMI C&IB Division

€ m
| 2Q22 | 3Q22 | % | ||
|---|---|---|---|---|
| Net interest income | 366 | 423 | 15.7 | |
| Net fee and commission income | 150 | 146 | (3.0) | |
| Income from insurance business | 0 | 0 | n.m. | |
| Profits on financial assets and liabilities at fair value | 49 | 20 | (58.7) | |
| Other operating income (expenses) | (19) | (16) | (16.5) | |
| Operating income | 546 | 573 | 5.0 | |
| Personnel expenses | (132) | (145) | 9.9 | |
| Other administrative expenses | (102) | (109) | 6.5 | |
| Adjustments to property, equipment and intangible assets | (28) | (29) | 6.6 | |
| Operating costs | (262) | (284) | 8.2 | |
| Operating margin | 284 | 290 | 2.0 | Including €24m in Q2 and €15m in Q3 |
| Net adjustments to loans | (52) | (45) | (12.0) | provisions for Russia-Ukraine |
| Net provisions and net impairment losses on other assets | (9) | 2 | n.m. | exposure |
| Other income (expenses) | 1 | 2 | 165.6 | |
| Income (Loss) from discontinued operations | 0 | 0 | n.m. | |
| Gross income (loss) | 224 | 248 | 10.7 | |
| Taxes on income | (68) | (43) | (37.3) | |
| Charges (net of tax) for integration and exit incentives | (10) | (12) | 17.3 | |
| Effect of purchase price allocation (net of tax) | 0 | 0 | n.m. | |
| Levies and other charges concerning the banking industry (net of tax) | (14) | (7) | (50.4) | |
| Impairment (net of tax) of goodwill and other intangible assets | 0 | 0 | n.m. | |
| Minority interests | 0 | 0 | n.m. | |
| Net income | 131 | 186 | 41.6 | |
€155m and €199m respectively when excluding provisions/writedowns for Russia-Ukraine exposure
Note: figures may not add up exactly due to rounding. Excluding the Russian subsidiary Banca Intesa which is included in the IMI C&IB Division

| 9M21 | 9M22 | % | |
|---|---|---|---|
| redetermined | |||
| Net interest income | 164 | 203 | 23.8 |
| Net fee and commission income | 1,565 | 1,505 | (3.8) |
| Income from insurance business | 0 | 0 | n.m. |
| Profits on financial assets and liabilities at fair value | 49 | 29 | (40.8) |
| Other operating income (expenses) | 23 | 12 | (47.8) |
| Operating income | 1,801 | 1,749 | (2.9) |
| Personnel expenses | (343) | (340) | (0.9) |
| Other administrative expenses | (266) | (265) | (0.4) |
| Adjustments to property, equipment and intangible assets | (56) | (61) | 8.9 |
| Operating costs | (665) | (666) | 0.2 |
| Operating margin | 1,136 | 1,083 | (4.7) |
| Net adjustments to loans | 0 | (7) | n.m. |
| Net provisions and net impairment losses on other assets | (28) | 22 | n.m. |
| Other income (expenses) | 194 | 0 | (100.0) |
| Income (Loss) from discontinued operations | 0 | 0 | n.m. |
| Gross income (loss) | 1,302 | 1,098 | (15.7) |
| Taxes on income | (391) | (291) | (25.6) |
| Charges (net of tax) for integration and exit incentives | (14) | (22) | 57.1 |
| Effect of purchase price allocation (net of tax) | (16) | (15) | (6.3) |
| Levies and other charges concerning the banking industry (net of tax) | (15) | (19) | 26.7 |
| Impairment (net of tax) of goodwill and other intangible assets | 0 | 0 | n.m. |
| Minority interests | (3) | (1) | (66.7) |
| Net income | 863 | 750 | (13.1) |

| 2Q22 | 3Q22 | % | |
|---|---|---|---|
| Net interest income | 53 | 102 | 92.7 |
| Net fee and commission income | 512 | 482 | (5.9) |
| Income from insurance business | 0 | 0 | n.m. |
| Profits on financial assets and liabilities at fair value | 12 | 4 | (69.2) |
| Other operating income (expenses) | 7 | 2 | (68.9) |
| Operating income | 583 | 589 | 1.0 |
| Personnel expenses | (115) | (116) | 0.8 |
| Other administrative expenses | (94) | (80) | (15.1) |
| Adjustments to property, equipment and intangible assets | (20) | (21) | 6.0 |
| Operating costs | (229) | (217) | (5.3) |
| Operating margin | 354 | 372 | 5.1 |
| Net adjustments to loans | (5) | (4) | (10.7) |
| Net provisions and net impairment losses on other assets | 10 | 9 | (12.4) |
| Other income (expenses) | 0 | (0) | n.m. |
| Income (Loss) from discontinued operations | 0 | 0 | n.m. |
| Gross income (loss) | 359 | 376 | 4.7 |
| Taxes on income | (76) | (111) | 47.0 |
| Charges (net of tax) for integration and exit incentives | (8) | (6) | (23.2) |
| Effect of purchase price allocation (net of tax) | (5) | (5) | (3.6) |
| Levies and other charges concerning the banking industry (net of tax) | 0 | (19) | n.m. |
| Impairment (net of tax) of goodwill and other intangible assets | 0 | 0 | n.m. |
| Minority interests | (1) | 0 | n.m. |
| Net income | 269 | 235 | (12.6) |

| 9M21 | 9M22 | % | |
|---|---|---|---|
| redetermined | |||
| Net interest income | (1) | 0 | (100.0) |
| Net fee and commission income | 887 | 690 | (22.2) |
| Income from insurance business | 0 | 0 | n.m. |
| Profits on financial assets and liabilities at fair value | (3) | (22) | n.m. |
| Other operating income (expenses) | 55 | 56 | 1.8 |
| Operating income | 938 | 724 | (22.8) |
| Personnel expenses | (78) | (73) | (6.4) |
| Other administrative expenses | (79) | (74) | (6.3) |
| Adjustments to property, equipment and intangible assets | (5) | (5) | 0.0 |
| Operating costs | (162) | (152) | (6.2) |
| Operating margin | 776 | 572 | (26.3) |
| Net adjustments to loans | 0 | 0 | n.m. |
| Net provisions and net impairment losses on other assets | 0 | 0 | n.m. |
| Other income (expenses) | 0 | 0 | n.m. |
| Income (Loss) from discontinued operations | 0 | 0 | n.m. |
| Gross income (loss) | 776 | 572 | (26.3) |
| Taxes on income | (205) | (132) | (35.6) |
| Charges (net of tax) for integration and exit incentives | (2) | (1) | (50.0) |
| Effect of purchase price allocation (net of tax) | (3) | (3) | 0.0 |
| Levies and other charges concerning the banking industry (net of tax) | 0 | 0 | n.m. |
| Impairment (net of tax) of goodwill and other intangible assets | 0 | 0 | n.m. |
| Minority interests | (9) | (1) | (88.9) |
| Net income | 557 | 435 | (21.9) |

| 2Q22 | 3Q22 | % | |
|---|---|---|---|
| Net interest income | (0) | 0 | n.m. |
| Net fee and commission income | 231 | 218 | (5.6) |
| Income from insurance business | 0 | 0 | n.m. |
| Profits on financial assets and liabilities at fair value | (10) | (7) | 25.1 |
| Other operating income (expenses) | 21 | 18 | (12.4) |
| Operating income | 242 | 229 | (5.3) |
| Personnel expenses | (25) | (25) | 2.4 |
| Other administrative expenses | (24) | (25) | 3.4 |
| Adjustments to property, equipment and intangible assets | (1) | (2) | 2.4 |
| Operating costs | (51) | (52) | 2.9 |
| Operating margin | 191 | 177 | (7.5) |
| Net adjustments to loans | (0) | 0 | n.m. |
| Net provisions and net impairment losses on other assets | 0 | 0 | 23.5 |
| Other income (expenses) | 0 | 0 | n.m. |
| Income (Loss) from discontinued operations | 0 | 0 | n.m. |
| Gross income (loss) | 191 | 177 | (7.6) |
| Taxes on income | (33) | (43) | 31.1 |
| Charges (net of tax) for integration and exit incentives | (0) | (0) | (43.9) |
| Effect of purchase price allocation (net of tax) | (1) | (1) | 0.0 |
| Levies and other charges concerning the banking industry (net of tax) | 0 | 0 | n.m. |
| Impairment (net of tax) of goodwill and other intangible assets | 0 | 0 | n.m. |
| Minority interests | (0) | (0) | 11.9 |
| Net income | 157 | 132 | (15.7) |

| 9M21 | 9M22 | % | |
|---|---|---|---|
| redetermined | |||
| Net interest income | 0 | 0 | n.m. |
| Net fee and commission income | 1 | 2 | 100.0 |
| Income from insurance business | 1,189 | 1,245 | 4.7 |
| Profits on financial assets and liabilities at fair value | 0 | 0 | n.m. |
| Other operating income (expenses) | (10) | (10) | 0.0 |
| Operating income | 1,180 | 1,237 | 4.8 |
| Personnel expenses | (102) | (100) | (2.0) |
| Other administrative expenses | (170) | (155) | (8.8) |
| Adjustments to property, equipment and intangible assets | (15) | (14) | (6.7) |
| Operating costs | (287) | (269) | (6.3) |
| Operating margin | 893 | 968 | 8.4 |
| Net adjustments to loans | 0 | 0 | n.m. |
| Net provisions and net impairment losses on other assets | (155) | (12) | (92.3) |
| Other income (expenses) | 0 | 0 | n.m. |
| Income (Loss) from discontinued operations | 0 | 0 | n.m. |
| Gross income (loss) | 738 | 956 | 29.5 |
| Taxes on income | (173) | (253) | 46.2 |
| Charges (net of tax) for integration and exit incentives | (18) | (7) | (61.1) |
| Effect of purchase price allocation (net of tax) | (16) | (49) | 206.3 |
| Levies and other charges concerning the banking industry (net of tax) | 0 | 0 | n.m. |
| Impairment (net of tax) of goodwill and other intangible assets | 0 | 0 | n.m. |
| Minority interests | 86 | (1) | n.m. |
| Net income | 617 | 646 | 4.7 |

| 2Q22 | 3Q22 | % | |
|---|---|---|---|
| Net interest income | (0) | (0) | 16.7 |
| Net fee and commission income | 1 | 1 | (0.8) |
| Income from insurance business | 442 | 415 | (6.2) |
| Profits on financial assets and liabilities at fair value | (0) | (0) | 64.8 |
| Other operating income (expenses) | (4) | (3) | 25.5 |
| Operating income | 439 | 413 | (6.0) |
| Personnel expenses | (34) | (32) | (6.3) |
| Other administrative expenses | (53) | (55) | 3.4 |
| Adjustments to property, equipment and intangible assets | (5) | (5) | (0.8) |
| Operating costs | (93) | (92) | (0.4) |
| Operating margin | 347 | 321 | (7.5) |
| Net adjustments to loans | 0 | 0 | n.m. |
| Net provisions and net impairment losses on other assets | (2) | (3) | 83.7 |
| Other income (expenses) | 0 | (0) | n.m. |
| Income (Loss) from discontinued operations | 0 | 0 | n.m. |
| Gross income (loss) | 345 | 318 | (7.9) |
| Taxes on income | (93) | (87) | (5.7) |
| Charges (net of tax) for integration and exit incentives | (3) | (3) | 26.3 |
| Effect of purchase price allocation (net of tax) | (15) | (17) | 13.6 |
| Levies and other charges concerning the banking industry (net of tax) | 0 | 0 | n.m. |
| Impairment (net of tax) of goodwill and other intangible assets | 0 | 0 | n.m. |
| Minority interests | 1 | (1) | n.m. |
| Net income | 236 | 209 | (11.2) |

€ m
| 1Q21 | 2Q21 | 3Q21 | 4Q21 | 1Q22 | 2Q22 | 3Q22 | |
|---|---|---|---|---|---|---|---|
| redetermined(1) | |||||||
| Net interest income | 1,953 | 1,997 | 2,000 | 1,955 | 1,957 | 2,092 | 2,387 |
| Net fee and commission income | 2,317 | 2,369 | 2,323 | 2,518 | 2,289 | 2,255 | 2,153 |
| Income from insurance business | 398 | 456 | 365 | 410 | 402 | 465 | 436 |
| Profits on financial assets and liabilities at fair value | 798 | 346 | 380 | 111 | 769 | 560 | 51 |
| Other operating income (expenses) | 32 | 21 | 26 | 18 | 4 | (12) | (12) |
| Operating income | 5,498 | 5,189 | 5,094 | 5,012 | 5,421 | 5,360 | 5,015 |
| Personnel expenses | (1,629) | (1,652) | (1,636) | (1,826) | (1,576) | (1,613) | (1,632) |
| Other administrative expenses | (675) | (734) | (716) | (869) | (634) | (718) | (695) |
| Adjustments to property, equipment and intangible assets | (306) | (299) | (301) | (337) | (314) | (309) | (313) |
| Operating costs | (2,610) | (2,685) | (2,653) | (3,032) | (2,524) | (2,640) | (2,640) |
| Operating margin | 2,888 | 2,504 | 2,441 | 1,980 | 2,897 | 2,720 | 2,375 |
| Net adjustments to loans | (402) | (599) | (543) | (1,222) | (702) | (730) | (496) |
| Net provisions and net impairment losses on other assets | (134) | (220) | (82) | (415) | (60) | (63) | (45) |
| Other income (expenses) | 198 | (7) | 63 | 78 | (4) | 147 | 4 |
| Income (Loss) from discontinued operations | 48 | 10 | 0 | 0 | 0 | 0 | 0 |
| Gross income (loss) | 2,598 | 1,688 | 1,879 | 421 | 2,131 | 2,074 | 1,838 |
| Taxes on income | (832) | (81) | (614) | (78) | (777) | (670) | (562) |
| Charges (net of tax) for integration and exit incentives | (52) | (55) | (41) | (291) | (16) | (23) | (23) |
| Effect of purchase price allocation (net of tax) | (16) | (18) | (51) | 46 | (54) | (47) | (51) |
| Levies and other charges concerning the banking industry (net of tax) | (196) | (83) | (210) | (23) | (266) | (12) | (266) |
| Impairment (net of tax) of goodwill and other intangible assets | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Minority interests | 14 | 56 | 20 | 104 | 6 | 8 | (6) |
| Net income | 1,516 | 1,507 | 983 | 179 | 1,024 | 1,330 | 930 |
Note: figures may not add up exactly due to rounding. 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 and the sale of Intesa Sanpaolo Formazione at end-June 2022
(1) Considering, on the basis of management accounts, the reallocation of the contribution of branches sold in 1H21 to Income (Loss) from discontinued operations, the full line-by-line consolidation of Assicurazioni Vita (former Aviva Vita), Lombarda Vita and Cargeas Assicurazioni (not considering, on the basis of management accounts, the contribution of branches sold in 1H21), and the effects of the acquisition of the REYL Group


€ m
| Net fee and commission income | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1Q21 2Q21 |
3Q21 | 4Q21 | 1Q22 | 2Q22 | 3Q22 | ||||||
| redetermined(1) | |||||||||||
| Guarantees given / received | 42 | 51 | 57 | 52 | 47 | 54 | 86 | ||||
| Collection and payment services | 137 | 139 | 138 | 138 | 139 | 164 | 156 | ||||
| Current accounts | 344 | 353 | 352 | 365 | 346 | 348 | 348 | ||||
| Credit and debit cards | 61 | 106 | 108 | 89 | 83 | 108 | 114 | ||||
| Commercial banking activities | 584 | 649 | 655 | 644 | 615 | 674 | 704 | ||||
| Dealing and placement of securities | 293 | 284 | 209 | 229 | 228 | 153 | 134 | ||||
| Currency dealing | 3 | 3 | 3 | 4 | 2 | 3 | 4 | ||||
| Portfolio management | 732 | 775 | 758 | 877 | 704 | 676 | 660 | ||||
| Distribution of insurance products | 406 | 383 | 401 | 417 | 403 | 421 | 357 | ||||
| Other | 61 | 53 | 61 | 112 | 75 | 56 | 59 | ||||
| Management, dealing and consultancy activities | 1,495 | 1,498 | 1,432 | 1,639 | 1,412 | 1,309 | 1,214 | ||||
| Other net fee and commission income | 238 | 222 | 236 | 235 | 262 | 272 | 235 | ||||
| Net fee and commission income | 2,317 | 2,369 | 2,323 | 2,518 | 2,289 | 2,255 | 2,153 |
Note: figures may not add up exactly due to rounding. 2021, 1Q22 and 2Q22 data restated to reflect the consolidation of Compagnie de Banque Privée Quilvest (Fideuram Group) since July 2022 and the sale of Intesa Sanpaolo Formazione at end-June 2022
(1) Considering, on the basis of management accounts, the reallocation of the contribution of branches sold in 1H21 to Income (Loss) from discontinued operations, the full line-by-line consolidation of Assicurazioni Vita (former Aviva Vita), Lombarda Vita and Cargeas Assicurazioni (not considering, on the basis of management accounts, the contribution of branches sold in 1H21), and the effects of the acquisition of the REYL Group


Note: figures may not add up exactly due to rounding

Data as at 30.9.22
| Total | Total | % of the | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Hungary | Slovakia | Slovenia | Croatia | Bosnia | Serbia | Albania | Romania | Moldova | Ukraine | CEE | Egypt | Group | ||
| Operating income (€ m) | 229 | 357 | 57 | 334 | 34 | 238 | 32 | 33 | 13 | 15 | 1,341 | 286 | 1,627 | 10.3% |
| Operating costs (€ m) | 79 | 163 | 33 | 139 | 17 | 86 | 18 | 23 | 8 | 16 | 581 | 119 | 700 | 9.0% |
| Net adjustments to loans (€ m) | 17 | 35 | 6 | (2) | 2 | 28 | (1) | 0 | 1 | 130 | 217 | 16 | 233 | 12.1% |
| Net income (€ m) | 66 | 102 | 10 | 152 | 12 | 87 | 9 | 6 | 4 | (132) | 317 | 101 | 418 | 12.7% |
| Customer deposits (€ bn) | 4.8 | 18.2 | 3.0 | 12.4 | 0.9 | 5.1 | 1.5 | 1.0 | 0.2 | 0.2 | 47.3 | 5.4 | 52.8 | 9.6% |
| Customer loans (€ bn) | 3.4 | 17.2 | 2.3 | 8.1 | 0.8 | 4.5 | 0.5 | 0.9 | 0.1 | 0.0 | 37.8 | 2.9 | 40.6 | 8.6% |
| Performing loans (€ bn) | 3.3 | 17.1 | 2.3 | 7.9 | 0.8 | 4.5 | 0.5 | 0.8 | 0.1 | 0.0 | 37.3 | 2.8 | 40.1 | 8.6% |
| of which: | ||||||||||||||
| Retail local currency | 50% | 59% | 42% | 27% | 33% | 22% | 20% | 13% | 58% | n.m. | 44% | 54% | 44% | |
| Retail foreign currency | 0% | 0% | 0% | 24% | 13% | 29% | 13% | 13% | 0% | n.m. | 9% | 0% | 9% | |
| Corporate local currency | 12% | 34% | 58% | 24% | 21% | 7% | 16% | 46% | 18% | n.m. | 28% | 36% | 28% | |
| Corporate foreign currency | 37% | 7% | 0% | 26% | 32% | 41% | 51% | 28% | 24% | n.m. | 19% | 10% | 19% | |
| Non-performing loans (€ m) | 74 | 94 | 6 | 189 | 16 | 47 | 9 | 20 | 3 | 0 | 458 | 70 | 528 | 8.8% |
| Non-performing loans coverage | 44% | 72% | 79% | 51% | 53% | 62% | 47% | 57% | 25% | 100% | 63% | 61% | 62% | |
| Annualised Cost of credit (1) (bps) | 68 | 27 | 34 | n.m. | 38 | 81 | n.m. | 3 | 108 | n.m. | 77 | 76 | 77 |
31bps and 34bps respectively when excluding provisions in Ukraine
Note: figures may not add up exactly due to rounding. Excluding the Russian subsidiary Banca Intesa which is included in the IMI C&IB Division (1) Net adjustments to loans/Net customer loans
€ m
| AC | FVTOCI | FVTPL(2) | Total(3) | LOANS | |
|---|---|---|---|---|---|
| EU Countries | 43,247 | 33,680 | 1,983 | 78,910 | 435,576 |
| Austria | 878 | 268 | -8 | 1,138 | 1,018 |
| Belgium | 3,438 | 2,255 | -12 | 5,681 | 1,339 |
| Bulgaria | 0 | 0 | -3 | -3 | 13 |
| Croatia | 281 | 1,173 | 80 | 1,534 | 7,945 |
| Cyprus | 0 | 0 | 0 | 0 | 14 |
| Czech Republic | 140 | 0 | 0 | 140 | 1,001 |
| Denmark | 42 | 38 | 4 | 84 | 56 |
| Estonia | 0 | 0 | 0 | 0 | 5 |
| Finland | 270 | 40 | -22 | 288 | 519 |
| France | 7,156 | 4,297 | -239 | 11,214 | 7,704 |
| Germany | 889 | 1,482 | -20 | 2,351 | 6,970 |
| Greece | 37 | 0 | -3 | 34 | 16 |
| Hungary | 328 | 753 | 55 | 1,136 | 3,479 |
| Ireland | 785 | 1,067 | 632 | 2,484 | 612 |
| Italy | 22,244 | 13,834 | 1,071 | 37,149 | 366,929 |
| Latvia | 0 | 0 | 0 | 0 | 25 |
| Lithuania | 0 | 0 | 0 | 0 | 1 |
| Luxembourg | 463 | 690 | 252 | 1,405 | 9,027 |
| Malta | 0 | 0 | 0 | 0 | 127 |
| The Netherlands | 1,089 | 806 | 142 | 2,037 | 2,231 |
| Poland | 286 | 109 | 0 | 395 | 968 |
| Portugal | 570 | 640 | -13 | 1,197 | 141 |
| Romania | 66 | 364 | 18 | 448 | 1,015 |
| Slovakia | 0 | 695 | 1 | 696 | 14,705 |
| Slovenia | 1 | 216 | 2 | 219 | 2,255 |
| Spain | 4,261 | 4,690 | 41 | 8,992 | 6,867 |
| Sweden | 23 | 263 | 5 | 291 | 594 |
| Albania | 103 | 466 | 3 | 572 | 506 |
| Egypt | 133 | 1,573 | 0 | 1,706 | 3,512 |
| Japan | 66 | 2,862 | 53 | 2,981 | 361 |
| Russia | 4 | 72 | 0 | 76 | 2,543 |
| Serbia | 7 | 527 | 0 | 534 | 4,840 |
| United Kingdom | 680 | 625 | 52 | 1,357 | 12,769 |
| U.S.A. | 2,539 | 9,441 | 313 | 12,293 | 8,920 |
| Other Countries | 3,876 | 6,275 | 177 | 10,328 | 29,573 |
| Total | 50,655 | 55,521 | 2,581 108,757 # | 498,600 |
Note: management accounts. Figures may not add up exactly due to rounding
(1) Exposure to sovereign risks (central and local governments), banks and other customers. Book Value of Debt Securities and Net Loans as at 30.9.22
(2) Taking into account cash short positions
(3) The total of debt securities from Insurance business (excluding securities in which money is collected through insurance policies where the total risk is retained by the insured) amounts to €71,640m (of which €48,418 in Italy)

| € m | DEBT SECURITIES | ||||||
|---|---|---|---|---|---|---|---|
| Banking Business | LOANS | ||||||
| AC | FVTOCI | FVTPL(2) Total(3) | |||||
| EU Countries | 30,839 | 25,521 | -961 | 55,399 | 10,674 | ||
| Austria | 615 | 170 | -23 | 762 | 0 | ||
| Belgium | 2,342 | 2,187 | -25 | 4,504 | 0 | ||
| Bulgaria | 0 | 0 | -3 | -3 | 0 | ||
| Croatia | 158 | 1,173 | 80 | 1,411 | 1,377 | ||
| Cyprus | 0 | 0 | 0 | 0 | 0 | ||
| Czech Republic | 0 | 0 | 0 | 0 | 0 | ||
| Denmark | 0 | 0 | 0 | 0 | 0 | ||
| Estonia | 0 | 0 | 0 | 0 | 0 | ||
| Finland | 255 | 0 | -26 | 229 | 0 | ||
| France | 6,453 | 2,669 | -417 | 8,705 | 30 | ||
| Germany | 263 | 466 | -90 | 639 | 0 | ||
| Greece | 0 | 0 | -7 | -7 | 0 | ||
| Hungary | 143 | 717 | 55 | 915 | 284 | ||
| Ireland | 336 | 84 | 6 | 426 | 0 | Banking business government bond | |
| duration: 6.5y | |||||||
| Italy | 15,005 | 11,558 | -500 | 26,063 | 8,566 | Adjusted duration due to hedging: 0.6y | |
| Latvia | 0 | 0 | 0 | 0 | 21 | ||
| Lithuania | 0 | 0 | 0 | 0 | 0 | ||
| Luxembourg | 265 | 363 | 124 | 752 | 0 | ||
| Malta | 0 | 0 | 0 | 0 | 0 | ||
| The Netherlands | 828 | 0 | 30 | 858 | 0 | ||
| Poland | 30 | 63 | 0 | 93 | 0 | ||
| Portugal | 390 | 640 | -32 | 998 | 0 | ||
| Romania | 66 | 364 | 18 | 448 | 4 | ||
| Slovakia | 0 | 670 | 1 | 671 | 160 | ||
| Slovenia | 1 | 209 | 2 | 212 | 183 | ||
| Spain | 3,689 | 4,188 | -154 | 7,723 | 49 | ||
| Sweden | 0 | 0 | 0 | 0 | 0 | ||
| Albania | 103 | 466 | 3 | 572 | 1 | ||
| Egypt | 133 | 1,573 | 0 | 1,706 | 475 | ||
| Japan | 0 | 2,329 | 0 | 2,329 | 0 | ||
| Russia | 0 | 72 | 0 | 72 | 0 | ||
| Serbia | 7 | 527 | 0 | 534 | 119 | ||
| United Kingdom | 0 | 176 | -1 | 175 | 0 | ||
| U.S.A. | 1,527 | 7,937 | 92 | 9,556 | 0 | ||
| Other Countries | 2,273 | 3,667 | 103 | 6,043 | 4,833 | ||
| Total | 34,882 | 42,268 | -764 | 76,386 # | 16,102 |
Note: management accounts. Figures may not add up exactly due to rounding
(1) Exposure to central and local governments. Book Value of Debt Securities and Net Loans as at 30.9.22
(2) Taking into account cash short positions
(3) The total of debt securities from Insurance business (excluding securities in which money is collected through insurance policies where the total risk is retained by the insured) amounts to €55,295m (of which €45,754m in Italy). The total of FVTOCI and AFS reserves (net of tax and allocation to insurance products under separate management) amounts to -€2,082m (of which -€876m in Italy)


€ m
| DEBT SECURITIES Banking Business |
|||||
|---|---|---|---|---|---|
| AC | FVTOCI | FVTPL(2) | Total(3) | LOANS | |
| EU Countries | 2,325 | 4,159 | 1,286 | 7,770 | 22,911 |
| Austria | 247 | 56 | 12 | 315 | 156 |
| Belgium | 12 | 48 | 8 | 68 | 325 |
| Bulgaria | 0 | 0 | 0 | 0 | 0 |
| Croatia | 42 | 0 | 0 | 42 | 63 |
| Cyprus | 0 | 0 | 0 | 0 | 0 |
| Czech Republic | 0 | 0 | 0 | 0 | 20 |
| Denmark | 28 | 8 | 2 | 38 | 7 |
| Estonia | 0 | 0 | 0 | 0 | 0 |
| Finland | 9 | 0 | 3 | 12 | 13 |
| France | 354 | 830 | 22 | 1,206 | 4,612 |
| Germany | 284 | 550 | 40 | 874 | 3,559 |
| Greece | 0 | 0 | 4 | 4 | 4 |
| Hungary | 124 | 36 | 0 | 160 | 287 |
| Ireland | 0 | 27 | 0 | 27 | 313 |
| Italy | 730 | 1,453 | 935 | 3,118 | 9,506 |
| Latvia | 0 | 0 | 0 | 0 | 0 |
| Lithuania | 0 | 0 | 0 | 0 | 0 |
| Luxembourg | 91 | 240 | 112 | 443 | 1,145 |
| Malta | 0 | 0 | 0 | 0 | 91 |
| The Netherlands | 131 | 332 | -5 | 458 | 277 |
| Poland | 0 | 39 | 0 | 39 | 5 |
| Portugal | 0 | 0 | 2 | 2 | 1 |
| Romania | 0 | 0 | 0 | 0 | 99 |
| Slovakia | 0 | 25 | 0 | 25 | 0 |
| Slovenia | 0 | 7 | 0 | 7 | 2 |
| Spain | 255 | 368 | 147 | 770 | 2,334 |
| Sweden | 18 | 140 | 4 | 162 | 92 |
| Albania | 0 | 0 | 0 | 0 | 1 |
| Egypt | 0 | 0 | 0 | 0 | 85 |
| Japan | 37 | 227 | 0 | 264 | 25 |
| Russia | 0 | 0 | 0 | 0 | 114 |
| Serbia | 0 | 0 | 0 | 0 | 129 |
| United Kingdom | 183 | 271 | 36 | 490 | 1,650 |
| U.S.A. | 325 | 795 | 177 | 1,297 | 230 |
| Other Countries | 145 | 1,745 | 58 | 1,948 | 5,886 |
| Total | 3,015 | 7,197 | 1,557 | 11,769 # | 31,031 |
Note: management accounts. Figures may not add up exactly due to rounding
(1) Book Value of Debt Securities and Net Loans as at 30.9.22
(2) Taking into account cash short positions
(3) The total of debt securities from Insurance business (excluding securities in which money is collected through insurance policies where the total risk is retained by the insured) amounts to €7,814m (of which €1,134m in Italy)

| DEBT SECURITIES | |||||
|---|---|---|---|---|---|
| Banking Business | |||||
| AC | FVTOCI | FVTPL(2) | Total(3) | LOANS | |
| EU Countries | 10,083 | 4,000 | 1,658 | 15,741 | 401,991 |
| Austria | 16 | 42 | 3 | 61 | 862 |
| Belgium | 1,084 | 20 | 5 | 1,109 | 1,014 |
| Bulgaria | 0 | 0 | 0 | 0 | 13 |
| Croatia | 81 | 0 | 0 | 81 | 6,505 |
| Cyprus | 0 | 0 | 0 | 0 | 14 |
| Czech Republic | 140 | 0 | 0 | 140 | 981 |
| Denmark | 14 | 30 | 2 | 46 | 49 |
| Estonia | 0 | 0 | 0 | 0 | 5 |
| Finland | 6 | 40 | 1 | 47 | 506 |
| France | 349 | 798 | 156 | 1,303 | 3,062 |
| Germany | 342 | 466 | 30 | 838 | 3,411 |
| Greece | 37 | 0 | 0 | 37 | 12 |
| Hungary | 61 | 0 | 0 | 61 | 2,908 |
| Ireland | 449 | 956 | 626 | 2,031 | 299 |
| Italy | 6,509 | 823 | 636 | 7,968 | 348,857 |
| Latvia | 0 | 0 | 0 | 0 | |
| Lithuania | 0 | 0 | 0 | 0 | |
| Luxembourg | 107 | 87 | 16 | 210 | 7,882 |
| Malta | 0 | 0 | 0 | 0 | 36 |
| The Netherlands | 130 | 474 | 117 | 721 | 1,954 |
| Poland | 256 | 7 | 0 | 263 | 963 |
| Portugal | 180 | 0 | 17 | 197 | 140 |
| Romania | 0 | 0 | 0 | 0 | 912 |
| Slovakia | 0 | 0 | 0 | 0 | 14,545 |
| Slovenia | 0 | 0 | 0 | 0 | 2,070 |
| Spain | 317 | 134 | 48 | 499 | 4,484 |
| Sweden | 5 | 123 | 1 | 129 | 502 |
| Albania | 0 | 0 | 0 | 0 | 504 |
| Egypt | 0 | 0 | 0 | 0 | 2,952 |
| Japan | 29 | 306 | 53 | 388 | 336 |
| Russia | 4 | 0 | 0 | 4 | 2,429 |
| Serbia | 0 | 0 | 0 | 0 | 4,592 |
| United Kingdom | 497 | 178 | 17 | 692 | 11,119 |
| U.S.A. | 687 | 709 | 44 | 1,440 | 8,690 |
| Other Countries | 1,458 | 863 | 16 | 2,337 | 18,854 |
| Total | 12,758 | 6,056 | 1,788 | 20,602 # | 451,467 |
Note: management accounts. Figures may not add up exactly due to rounding
(1) Book Value of Debt Securities and Net Loans as at 30.9.22
(2) Taking into account cash short positions
(3) The total of debt securities from Insurance business (excluding securities in which money is collected through insurance policies where the total risk is retained by the insured) amounts to €8,531m (of which €1,530m in Italy)

"The manager responsible for preparing the company's financial reports, Fabrizio Dabbene, declares, pursuant to paragraph 2 of Article 154 bis of the Consolidated Law on Finance, that the accounting information contained in this presentation corresponds to the document results, books and accounting records".
* * *
This presentation includes certain forward looking statements, projections, objectives and estimates reflecting the current views of the management of the Company with respect to future events. Forward looking statements, projections, objectives, estimates and forecasts are generally identifiable by the use of the words "may," "will," "should," "plan," "expect," "anticipate," "estimate," "believe," "intend," "project," "goal" or "target" or the negative of these words or other variations on these words or comparable terminology. These forward-looking statements include, but are not limited to, all statements other than statements of historical facts, including, without limitation, those regarding the Company's future financial position and results of operations, strategy, plans, objectives, goals and targets and future developments in the markets where the Company participates or is seeking to participate.
Due to such uncertainties and risks, readers are cautioned not to place undue reliance on such forward-looking statements as a prediction of actual results. The Group's ability to achieve its projected objectives or results is dependent on many factors which are outside management's control. Actual results may differ materially from (and be more negative than) those projected or implied in the forward-looking statements. Such forward-looking information involves risks and uncertainties that could significantly affect expected results and is based on certain key assumptions.
All forward-looking statements included herein are based on information available to the Company as of the date hereof. The Company undertakes no obligation to update publicly or revise any forward-looking statement, whether as a result of new information, future events or otherwise, except as may be required by applicable law. All subsequent written and oral forward-looking statements attributable to the Company or persons acting on its behalf are expressly qualified in their entirety by these cautionary statements.
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