Governance Information • Oct 17, 2024
Governance Information
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| Policy Owner: | The Data Privacy Steering Committee | |
|---|---|---|
| Contact: | [email protected] | |
| Policy became operational on: | 19/09/2019 | |
| Date last reviewed: | [•] | |
| Related Documents: | • Retention & Deletion Policy | |
| • Personal Data Breach Procedure |
| 1. | WHAT IS THE PURPOSE OF THIS POLICY? | 4 |
|---|---|---|
| 2. | WHO DOES THIS POLICY APPLY TO? | 4 |
| 3. | WHAT IS THE SCOPE OF THIS POLICY? | 5 |
| 4. | RESPONSIBILITIES | 5 |
| 5. | ACCOUNTABILITY | 6 |
| 6. | DATA PROTECTION PRINCIPLES | 7 |
| 7. | REGISTER OF PROCESSING ACTIVITIES | 10 |
| 8. | DATA PRIVACY BY DESIGN AND BY DEFAULT | 11 |
| 9. | DATA PROTECTION IMPACT ASSESSMENTS (DPIAS) | 11 |
| 10. | AUTOMATED DECISION MAKING | 12 |
| 11. | TRAINING AND AUDIT | 12 |
| 12. | DATA PROTECTION OFFICER | 12 |
| 13. | REPORTING A PERSONAL DATA BREACH | 13 |
| 14. | DISCLOSING PERSONAL DATA TO THIRD PARTIES | 13 |
| 15. | LIMITATIONS ON THE DISCLOSURE OF PERSONAL DATA ABROAD | 15 |
| 16. | DATA SUBJECTS' RIGHTS | 16 |
| 17. | DIRECT MARKETING | 17 |
| 18. | BREACH OF DATA PROTECTION LAWS AND THIS POLICY | 18 |
| 19. | CHANGES TO THIS POLICY | 18 |
| 20. | CONTACT INFORMATION | |
| APPENDIX 1: GLOSSARY OF TERMS | 19 |
This Data Protection Policy (the "Policy") sets out how ARYZTA AG and its affiliates and subsidiaries (going forward "ARYZTA", "we" or the "Company") protect Personal Data.
It is a set of principles, rules and guidelines all Employees must follow to ensure groupwide minimum standard to protect Personal Data. Data protection compliance is an important basis for trusting relationships with business partners and customers, for protecting ARYZTA's reputation and for the protection of ARYZTA and its Employees from legal risks (including fines, civil claims and investigations).
This Policy builds on the requirements defined in Swiss and EU data protection laws, i.e., the Swiss Federal Act on Data Protection ("FADP") and the EU General Data Protection Regulation ("GDPR"), that ARYZTA adheres to as a group-wide minimum standard.
In addition to this Policy, all ARYZTA group entities are required to comply with all applicable local data protection laws when Processing Personal Data. ARYZTA group entities must define and communicate to their Employees any requirements that are applicable to their Processing of Personal Data in addition to or deviating from those set forth in this Policy, it being understood that deviations from this Policy shall require a specific basis in applicable local law.
Defined terms in this Policy shall have the meaning defined in the respective section in which they are written in bold. Please also refer to the glossary at the end of this Policy (Appendix 1).
This Policy applies to all ARYZTA employees, consultants, interns, temporary workers, independent contractors and agency workers who have access to Company Data (together referred to as "Employees" or "you").
In case of conflict between this Policy and a separate agreement concluded between ARYZTA and an Employee, the stricter regulation shall apply unless the respective agreement expressly states otherwise.
This Policy applies to all Personal Data Processing activities undertaken in the course or for the purpose of ARYZTA's business activities by ARYZTA and its Employees, irrespective where such Personal Data is stored (e.g. on an Employee's own device).
In addition to this Policy, all other ARYZTA policies, instructions and regulations shall apply, including those that also address data protection and privacy.
Any additional local legal or regulatory requirements of individual group companies shall apply in addition to this Policy.
The Company's point of contact on data protection matters is the Data Privacy Steering Committee ("DPC"), who can be contacted at [email protected].
The DPC shall:
The DPC shall in the performance of their tasks have due regard to the risk associated with Processing operations, taking into account the nature, scope, context and purposes of Processing.
All Managing Directors and Heads of Business Services are responsible for ensuring that all Employees within their area of responsibility comply with this Policy, and for implementing appropriate local guidelines, practices, processes, controls and training to ensure that compliance.
In day-to-day business operations, the respective Business Owners oversee the specific Processing activities in their responsibility and ensure for such Processing activities that Personal Data is Processed in line with applicable data protection laws and in accordance to the internal guidelines, including this Policy. If the Business Owner is in doubt as to the compliance of any Personal Data Processing activity with this Policy and applicable data protection law, the Business Owner shall seek the advice of the DPC.
Employees who Process Personal Data in the scope of ARYZTA's business activities must comply with this Policy and any additional local requirements. Employees must immediately report a possible breach of this Policy to the respective Business Owner or, if appropriate, to the DPC.
As Data Subjects, Employees are responsible for:
The Company must implement appropriate technical and organisational measures in an effective manner to ensure compliance with data protection principles. The Company is responsible for and must be able to demonstrate compliance with applicable data protection law.
Managing Directors, Heads of Business Services and Business Owners must therefore apply adequate resources and controls to ensure and to document compliance with applicable data protection law and this Policy.
If Data Subjects' Consent is obtained, Business Owners must ensure that they have evidence of Consent and keep record of all Consents obtained.
When Processing Personal Data, Employees need to comply with the principles set forth below. Deviations from these principles may be possible in individual cases provided that the Business Owner determines that such deviation is in line with applicable local data protection laws.
ARYZTA may collect and Process Personal Data only in accordance with applicable law. Whenever possible, we avoid Processing Special Category Personal Data and Disclosing such data to Third Parties. If this is necessary in individual cases, the Business Owner has to check whether and under what conditions this is permissible under applicable law. The Business Owner should consult the DPC for guidance before making the decision.
If the FADP or GDPR is applicable, the Business Owner must additionally ensure that we have a reasonable legal basis to Process Personal Data:
Personal Data must be adequate and limited to only what is necessary for achieving the stated purpose. You should therefore not collect Personal Data that is not relevant for the stated purpose. Conversely, Personal Data must be adequate to ensure that we can fulfill the purposes for which it was intended to be Processed. Further, Business Owners may only grant access to Personal Data to those Employees that need it to fulfill their duties in the course of their employment with ARYZTA.
You have to avoid Processing Personal Data that is not needed. We do not collect or Process Personal Data for non-specific or non-current purposes. Where a legitimate purpose can be achieved without or with less extensive Processing of Personal Data, you have to refrain from Processing Personal Data to the extent not required.
When Personal Data is no longer needed for the specified purposes and we do not need to legitimately retain it (e.g., to comply with legal retention obligations or for reasons of litigation), you should ensure that it is safely deleted in accordance with the Company's Retention & Deletion Policy. Alternatively, the reference to a Data Subject may be removed through anonymisation if we wish to continue using the data but the personal reference is no longer needed, e.g. for statistical purposes.
We have to ensure that Processing of Personal Data is transparent for the Data Subject. We act in good faith in connection with the Processing of Personal Data and avoid surprising Processing activities that the Data Subjects could not reasonably expect or that could cause them harm.
We must provide specific information to Data Subjects about the Processing of their Personal Data. Such information will usually be provided through appropriate Privacy Notices which must be concise, transparent, intelligible, easily accessible, and in clear and plain language so that a Data Subject can easily understand what happens to their Personal Data. The information has to include, in particular:
We communicate this information through Privacy Notices. The current Privacy Notices and templates are available from the DPC.
Before Processing Personal Data, Business Owners have to ensure that the Processing activity is included in the relevant Privacy Notice provided to the Data Subject. If not, Business Owners have to ensure by other means that the above information is provided to the Data Subject in a reasonable manner, unless waiving this information is permitted in an individual case by applicable law, e.g. if the Data Subject already has the relevant information or the Processing of the Personal Data is provided for by applicable law.
If Personal Data is collected from Third Parties, Business Owners take appropriate measures to ensure that these Third Parties have fulfilled these or comparable information obligations. Business Owners will ensure that the above information is provided to the Data Subject within one month after ARYZTA has obtained the Personal Data, unless such information proves impossible or would involve a disproportionate effort.
Personal Data must be collected only for specified, explicit and legitimate purposes. It must not be subsequently Processed in a way that is different or incompatible with those purposes. You may only Process Personal Data to the extent performing your job duties requires it, but not for other purposes.
Subsequent changes to the purpose of Processing may be permitted in limited cases under the applicable law, for example, if the Data Subjects have given their consent or the change of purpose is required for reasons of applicable law. Therefore, if you wish to Process Personal Data for a purpose that is not compatible with the original purpose, the Business Owner needs to consult the DPC.
To assess whether the intended purpose is compatible with the original purpose, the Business Owner must take into account factors such as:
In case of doubt, the Business Owner has to consult the DPC.
Personal Data must be accurate for the purpose of the Processing and, where necessary, kept up to date. You should ensure that Personal Data is recorded in the correct files and implement adequate measures to ensure accuracy of the Personal Data Processed.
Incomplete records can lead to inaccurate conclusions being drawn and in particular, where there is such a risk, you should ensure that relevant records are completed.
You must take all reasonable steps to destroy or amend inaccurate records promptly and update out-of-date Personal Data where necessary.
ARYZTA is required to implement and maintain appropriate safeguards to protect Personal Data from unauthorised or unlawful Processing or accidental loss, destruction or damage, taking into account in particular the risks presented to Data Subjects.
Appropriate safeguards include the use of encryption and pseudonymisation where appropriate. It also includes protecting the confidentiality (i.e. that only those who need to know and are authorised to use Personal Data have access to it), integrity and availability of the Personal Data. Managing Directors and Heads of Business Services shall ensure that the effectiveness of those safeguards to ensure security of our Processing of Personal Data are regularly evaluated, tested and where necessary improved.
You are also responsible for protecting the Personal Data that you Process in the course of your duties. You must therefore handle Personal Data in a way that guards against accidental loss or disclosure or other unintended or unlawful Processing and in a way that maintains its confidentiality. You must exercise particular care in protecting Special Category Personal Data. To that end, you must comply with all procedures and technologies we put in place to maintain the security of all Personal Data from the point of collection to the point of destruction, in particular with all applicable aspects of relevant policies of ARYZTA. You must not attempt to circumvent the administrative, physical and technical safeguards we implement and maintain in accordance to protect Personal Data.
To the extent required by law, the individual ARYZTA group companies keep full and accurate registers of their Processing activities.
These registers shall include, in particular, the name and contact details of the Company, the name and contact details of the Data Protection Officer (if required), clear description of the categories of Personal Data, categories of Data Subjects, Processing activities, Processing purposes, third-party recipients of the Personal Data, the countries to which Personal Data is disclosed and the guarantees to safeguard such disclosure, the retention period or the criteria to determine the retention period, and a description of the security measures in place.
The Managing Directors and Heads of Business Services shall ensure that the registers are maintained, up to date and accurate, and that copies are provided to the DPC. They may delegate this task to responsible Employees. In case of changes to existing Processing activities or in case of new Processing activities, the Business Owners shall inform the relevant Managing Directors and Heads of Business Services resp. the Employees responsible for keeping the register and provide all necessary information.
We are required to implement privacy-by-design measures when Processing Personal Data, to ensure compliance with data-protection principles. The Business Owners must therefore ensure that by default data protection compliance is built into any project, process or system that results in the Processing of Personal Data and that only Personal Data which is necessary for each specific purpose is Processed. The obligation applies, in particular, to the volume of Personal Data collected, the extent of the Processing, the period of storage and the accessibility of the Personal Data.
The Company must carry out DPIAs in respect of high-risk Processing before that Processing is undertaken.
Business Owners have to conduct a DPIA and report such DPIA to the DPC in the following cases:
A DPIA must include:
Business Owners must review the DPIA at least every 3 years or immediately if:
The Business Owners must report the review of a DPIA to the DPC.
As a matter of principle, ARYZTA does not subject Data Subjects to decisions based exclusively on automated processes if these decisions may have legal or negative effects on the Data Subject. Exceptions must be discussed with the DPC and approved by the relevant Business Owner.
If we rely on automated decisions, we provide safeguards to protect the Data Subject's legitimate interests, including by informing the Data Subject about the automated decision in a Privacy Notice, by giving the Data Subject the opportunity in each case to express his or her point of view and to challenge the decision before a human being.
We are required to ensure that all Employees undergo sufficient training to enable them to comply with data protection law. You must undergo all mandatory data privacy related training. This training and other learning resources are available online – contact the DPC on [email protected] for detailed information about the training available.
Business Owners must regularly review all the systems and processes under their control to ensure compliance with this Policy.
To the extent required by applicable local law, the individual ARYZTA group companies will each appoint a Data Protection Officer who shall in particular be responsible for the following tasks and functions:
Otherwise, the DPC acts as contact for internal and external inquiries in the area of data protection.
Under the applicable law, we may be required to report to the relevant Data Protection Authority any Personal Data Breach where there is a risk or, as the case may be, a high risk to the rights and freedoms of the Data Subject. In certain cases, in particular if it is necessary for their protection, we may have to notify the Data Subjects of a Personal Data Breach.
We have put in place procedures to deal with any suspected or occurred Personal Data Breach and will notify Data Subjects or the appropriate Data Protection Authority where we are legally required to do so.
If you know or suspect that a Personal Data breach has occurred, you should immediately inform your manager / Head of function and the DPC, and follow the instructions in the ARYZTA Personal Data Breach Procedure.
The Head of Department / Business Unit / Region in which the Personal Data Breach occurred must ensure that all evidence relating to Personal Data breaches is retained in particular to enable the Company to maintain a record of such breaches, as required under applicable data protection law, including
Personal Data must not be disclosed to any Third Party unless appropriate contractual arrangements have been put in place or the Disclosure is otherwise permitted under applicable data protection laws.
Therefore, before the Disclosure of any Personal Data to a Third Party, the Business Owner needs
Where the Processing of Personal Data is delegated to a Third Party as a Data Processor on behalf of ARYZTA, the responsibility for the security and appropriate use of that data remains with ARYZTA.
A third-party Data Processor may be engaged only if the following requirements are met:
If at some point the Data Processor cannot ensure the required security of Personal Data or does not comply with ARYZTA's instructions with respect to the delegated Processing activities, the cooperation with the Data Processor may have to be terminated. In this case, the DPC must be contacted immediately.
For further guidance about the use of Data Processors, please contact the Data Privacy Steering Committee.
If the Third Party is considered a Data Controller, a case-by-case assessment is required to determine the appropriate measures that need to be implemented to ensure compliance with the applicable data protection laws.
Personal Data that is not publicly known must be kept confidential. Instructions from ARYZTA resp. the responsible Managing Directors and Heads of Business Services in this respect have to be complied with.
The GDPR and the FADP restrict the Disclosure of Personal Data to countries outside the EU, the EEA or Switzerland in order to ensure that the level of data protection afforded to Data Subjects is not undermined.
You may only Disclose Personal Data to recipients outside the EU, the EEA or Switzerland if one of the following conditions applies:
Business Owners have to seek guidance from the DPC before any Disclosure of Personal Data to Third Parties outside Switzerland or the member states of the EU or the EEA without at least one of the above mechanisms in place.
The Disclosure of Personal Data to countries outside of the EU, EEA or Switzerland may be permitted in individual cases if the Disclosure is necessary for one of the reasons set out in the applicable data protection law, including:
Depending on the applicable data protection law, Data Subjects may have certain rights in relation to the way their Personal Data is managed. These may include the right to:
Therefore, ARYZTA may receive request of Data Subjects who want to exercise their rights (in particular, access requests). The Company may have the right to restrict or deny Data Subjects' rights in the individual case based on reasons set forth in the applicable data protection law.
Managing Directors and Heads of Business Services must ensure that there is a clear process in place on how to process and how to respond to any Data Subjects' requests and that this process complies with the applicable local laws. They should consult the DPC.
In any case, you must do the following before responding to a request:
We are subject to certain laws when marketing to our customers and any other potential user of our services. Managing Directors and Heads of Business Services need to ensure that local legal requirements are complied with.
In general, Personal business contact details, e.g. [email protected], are Personal Data and are therefore subject to the applicable data protection laws. In contrast, impersonal business emails, e.g. [email protected], are not Personal Data and are therefore not subject to the applicable data protection laws.
Further, prior Consent is usually required for electronic direct marketing sent to individuals (for example, by email, text or automated calls). However, exceptions may be applicable in certain cases, for example when sending marketing texts or emails if contact details were obtained in the course of a sale to that person, they are marketing similar products or services.
To the extent that we engage in electronic direct marketing, we will in all cases offer recipients a free method (except for the cost of a telephone call or mailing) to opt out of receiving further advertising of this type.
A recipient's objection to direct marketing must be promptly honoured. Please note that it is illegal to make receiving direct marketing a contractual obligation. If a Data Subject opts out at any time, their details should be suppressed as soon as possible. Suppression involves retaining just enough information to ensure that marketing preferences are respected in the future.
All Employees are expected to comply with this Policy. Any breach of this Policy by Employees will be taken seriously and, in case of a significant breach, may result in disciplinary actions.
A breach of data protection laws can have a significant impact on ARYZTA's reputation. Besides reputational damage, ARYZTA can be fined up to the higher of 4% of global annual turnover or €20 million under the GDPR.
In addition to potential regulatory fines, Data Subjects can also file a civil claim against ARYZTA for breach of their data protection rights and ARYZTA can be subject to investigations and orders by the competent data protection authorities such as the Swiss Federal Data Protection and Information Commissioner.
Under the FADP, Employees may (upon request made by the Data Subject to the local police) further be subject to individual criminal sanctions (fines up to CHF 250'000) in case of wilful non-compliance with specific rules, in particular:
We reserve the right to change this Policy at any time without notice, so please check regularly to obtain the latest copy.
The Company's point of contact on data protection matters is the Data Privacy Steering Committee, who can be contacted at [email protected].
Automated Decision-Making: when a decision is made which is based solely on automated Processing (including profiling) which produces legal effects or significantly affects an individual. Automated Decision-Making is only permissible if certain conditions are met.
Business Owner: means the Employee who is responsible for the relevant Processing activity (risk owner), i.e., the Employee who decides on the relevant aspects of the Processing activity in dayto-day business operations.
Company Data: means any information, whether kept electronically or physically in writing, owned or licensed by the Company.
Consent: agreement which must be freely given, specific, informed and be an unambiguous indication of the Data Subject's wishes by which they, by a statement or by a clear positive action, signifies agreement to the Processing of Personal Data relating to them.
Data Controller: the person or organisation that determines when, why and how to Process Personal Data. It is responsible for establishing practices and policies in accordance with the applicable data protection law. The Company is the Data Controller of all Personal Data relating to it and used delivering education and training, conducting research and all other purposes connected with it including business purposes.
Data Processor: a person or organisation Processing Personal Data on behalf of ARYZTA and according to ARYZTA's instructions.
Data Protection impact assessment (DPIA): tools and assessments used to identify and reduce risks of a data Processing activity. DPIA can be carried out as part of Privacy by Design and should be conducted for all major system or business change programs involving the Processing of Personal Data.
Data Subject: a living, identified or identifiable individual about whom we hold Personal Data.
Disclosure: transmitting or making Personal Data accessible to other ARYZTA companies or Third Parties (including remote access to data).
DPC: Data Privacy Steering Committee.
Employees: ARYZTA Employees, consultants, interns, temporary workers, independent contractors and agency workers who have access to Company Data.
Personal Data: any information identifying a Data Subject or information relating to a Data Subject that we can identify (directly or indirectly) from that data alone or in combination with other identifiers we possess or can reasonably access. Personal Data includes Special Category Personal Data and pseudonymised Personal Data if we have the means for reidentification but excludes anonymous data or data that has had the identity of an individual permanently removed. Personal Data can be factual (for example, a name, email address, location or date of birth) or an opinion about a Data Subject's actions or behaviour.
Personal Data Breach: any breach of security resulting in the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or unauthorised access to, Personal Data. It can be an act or omission.
Privacy Notices: separate notices setting out information that may be provided to Data Subjects when the Company collects information about them. These notices may take the form of general privacy statements applicable to a specific group of individuals (for example, employee, job candidates or the website privacy policy) or they may be stand-alone, one-time privacy statements covering Processing related to a specific purpose.
Processing or Process: any activity that involves the use of Personal Data. It includes obtaining, recording or holding the data, or carrying out any operation or set of operations on the data including organising, amending, retrieving, using, disclosing, erasing or destroying it. Processing also includes disclosing, transmitting or transferring Personal Data to Third Parties. In brief, it is anything that can be done to Personal Data from its creation to its destruction, including both creation and destruction.
Profiling: any form of automated Processing of Personal Data consisting of the use of Personal Data to evaluate certain personal aspects relating to an individual, in particular to analyse or predict aspects concerning that individual's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements. Profiling is an example of automated Processing.
Pseudonymisation or Pseudonymised: replacing information that directly or indirectly identifies an individual with one or more artificial identifiers or pseudonyms so that the person, to whom the data relates, cannot be identified without the use of additional information which is meant to be kept separately and secure.
Special Category Personal Data: Personal Data revealing:
Third Parties: any individual or organization outside ARYZTA, e.g. external service providers, suppliers etc.
| Version Number | Modified by | Modifications made | Date approved | Approved by |
|---|---|---|---|---|
| Version 1 | CHRO/General Counsel | – | 13-Dec-23 | NomCo |
Ifangstrasse 9 8952 Schlieren Switzerland Tel: +41 (0) 44 583 42 00 Fax: +41 (0) 44 583 42 49 [email protected] www.aryzta.com
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