InVision AG

Environmental & Social Information • Oct 9, 2008

News Details

Corporate | 9 October 2008 11:42

Frost & Sullivan Honours InVision Software AG for its Competitive Strategy Leadership in Agent Performance Optimisation

InVision Software AG / Miscellaneous/Miscellaneous

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InVision Software AG (ISIN: DE0005859698), a world-leading supplier of
enterprise-wide workforce management solutions, received the 2008 EMEA
Agent Performance Optimisation (APO) Competitive Strategy Leadership Award
of Frost & Sullivan. The analyst firm recognises the striking success of
InVision in leveraging its advanced technology and regional expertise to
seize a significant chunk of the EMEA workforce management software market,
including some very high profile large-installation customers.

'InVision has demonstrated mastery of the European market for workforce
management software by concentrating on its unique strengths: diverse
language and software localisation capabilities,' notes Keith Dawson, Frost
& Sullivan Principal Analyst, Contact Centres. 'InVision has been both
market savvy and technologically innovative, emphasizing the flexible,
browser-based nature of its software at a time when companies in EMEA are
looking for ease of use and deployment. InVision has not allowed itself to
be painted into a ‘niche’ corner by larger competitors; the company's
strategy for growth, which bucks the trend towards consolidation and
suite-building in contact centre software, has immense potential.'

'The Frost & Sullivan award confirms our leading position in technology,
innovation and go-to-market strategy,' said Peter Bollenbeck, CEO of
InVision Software. 'The open architecture of our solution InVision
Enterprise WFM offers user interfaces to all industry specific applications
for seamless integration in existing IT environments as well as the ability
to customise the system. This is particularly important to our overall
goals as we are rapidly moving to bring our workforce management system to
executives and professionals in non-contact-centre contexts.'

InVision has fashioned a two-tier strategy: On the one hand, the company
has built a best-of-breed tool that meets the increasing needs of contact
centres for advanced scheduling; and on the other, a system that is
adaptable, flexible and moves beyond the niche that many of its competitors
occupy. This has positioned InVision to successfully resist the trend
towards consolidation and suite-building that has been moving through the
APO marketplace in both EMEA and North America.

About InVision:
InVision Software is a world-leading supplier of enterprise-wide workforce
management solutions which enable companies to optimise their staff
planning and scheduling processes. InVision empowers customers to reduce
personnel costs, increase productivity, improve employee satisfaction and
to boost revenue by leveraging better customer service. Founded in 1995 and
based in Ratingen (Germany), InVision currently employs more than 200 WFM
specialists and has offices across Europe, North America, and South Africa.
InVision Software AG (IVX) is listed in the Prime Standard Segment of the
Frankfurt Stock Exchange. Among InVision's clients are numerous
international blue chip companies, such as ABN Amro, Allianz, BMW, Deutsche
Telekom, IKEA, Sky and Vodafone.
Further information at: www.invisionwfm.com

Jutta Kropp
Head of Corporate Communications
InVision Software AG
Halskestraße 38, 40880 Ratingen (Germany)
phone: +49 (0)2102 728-252
fax: +49 (0)2102 728-111
email: pr@invision.de

09.10.2008 Financial News transmitted by DGAP

Language: English
Issuer: InVision Software AG
Halskestraße 38
40880 Ratingen
Deutschland
Phone: +49 (0)2102 / 728-0
Fax: +49 (0)2102 / 728-111
E-mail: info@invision.de
Internet: www.invision.de
ISIN: DE0005859698
WKN: 585969
Listed: Regulierter Markt in Frankfurt (Prime Standard); Freiverkehr
in Düsseldorf, München, Stuttgart

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