InVision AG

Regulatory Filings • Sep 29, 2009

News Details

Corporate | 29 September 2009 10:37

InVision Software Wins Frost & Sullivan’s Competitive Strategy Leadership Award in Agent Performance Optimisation

InVision Software AG / Miscellaneous/Miscellaneous

29.09.2009

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Ratingen (Germany), September 29th, 2009 - For the second year in a row,
InVision Software, a world-leading supplier of workforce management (WFM)
solutions, was honoured by Frost & Sullivan for its Competitive Strategy
Leadership in Agent Performance Optimisation (APO). The analyst firm
acknowledges the remarkable success of InVision in the EMEA region where
the company has garnered a significant portion of the contact centre
market, despite regional structural barriers that slowed down the adoption
of WFM systems, notwithstanding the economic downturn during the last year.

'InVision's approach to workforce management is having success because the
company has built it on a completely web-based framework, which makes it
easy for customers to adopt and maintain. That also provides fairly low
overall total cost of ownership for the end user', states Keith Dawson,
Principal Analyst of Frost & Sullivan, Information and Communication
Technology. 'InVision's highly sophisticated scheduling engine can
accommodate the many variables that come into play when organising workers
with multiple languages and complex shifts. The company clearly benefits
from its extensive knowledge of conditions in its home region, and from an
innovative technology base.'

The analyst points out that with a singular focus on workforce management,
the company's research and development effort has not been distracted by
trying to build a full-blown APO suite. Rather, InVision has staked its
future and its market position on being a true best-of-breed provider of
advanced systems for scheduling in one of the world's most complex
workforce environments. Nevertheless, the InVision solution is open enough
to interact with important applications in those other APO areas from other
vendors.

'Frost & Sullivan substantiates our strategy focusing on enterprise-wide
WFM', says Peter Bollenbeck, CEO of InVision Software. 'Because our
software solution, InVision Enterprise WFM, is designed from the ground up
to operate inside and outside contact centres, it natively supports blended
scheduling algorithms for multi-channel environments. As contact centres
are increasingly forced to schedule agents across different channels like
email, SMS, chat or any other web2.0 interactions, we support them managing
this new challenge.'

InVision Enterprise WFM has a unique, patent pending technology for
demand-oriented planning for any contact centre environment that is
multi-site, multi-channel, multi-skill, or multi-activity. The technology
blends different scheduling algorithms for different channels into one
optimised schedule. The embedded optimisation algorithms create best
schedules without the need for time-consuming and erroneous mimicking of
ACD routing rules.

About InVision Software
InVision Software is a world-leading supplier of enterprise-wide workforce
management solutions which enable companies to optimise their staff
planning and scheduling processes. InVision empowers customers to reduce
personnel costs, increase productivity, improve employee satisfaction and
to boost revenue by leveraging better customer service. Founded in 1995 and
based in Ratingen (Germany), InVision currently employs more than 220 WFM
specialists and has offices across Europe, North America, and South Africa.
InVision Software AG (IVX) is listed in the Prime Standard Segment of the
Frankfurt Stock Exchange. Among InVision's clients are numerous
international blue chip companies, such as ABN Amro, Allianz, BMW, Deutsche
Telekom, IKEA, Sky and Vodafone.
Further information: www.invisionwfm.com

Contact:
Jutta Handlanger,
Head of Corporate Communications,
InVision Software AG,
Halskestrasse 38,
40880 Ratingen (Germany),
phone: +49 (0)2102 728-444,
fax: +49 (0)2102 728-111,
email: ir@invision.de

29.09.2009 Financial News transmitted by DGAP

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Language: English
Company: InVision Software AG
Halskestraße 38
40880 Ratingen
Deutschland
Phone: +49 (0)2102 / 728-0
Fax: +49 (0)2102 / 728-111
E-mail: info@invision.de
Internet: www.invision.de
ISIN: DE0005859698
WKN: 585969
Listed: Regulierter Markt in Frankfurt (Prime Standard); Freiverkehr
in Düsseldorf, München, Stuttgart

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