Direct Line Insurance Group PLC

Legal Proceedings Report • Sep 1, 2023

National Storage Mechanism | Additional information

RNS Number : 0321L

Direct Line Insurance Group PLC

01 September 2023

This announcement contains inside information

Direct Line Insurance Group plc

Past business review

01 September 2023

Direct Line Insurance Group plc (the "Group"), as stated today by the FCA, is undertaking a past business review relating to pricing in motor insurance and home insurance following the implementation of the FCA pricing practices regulation from 1 January 2022.

An error in our implementation of these rules has meant that our calculation of the equivalent new business price for some customers failed to comply with the regulation. As a result, those customers have paid a renewal price higher than they should have.

Redress will be paid to any affected policyholder. The current estimate of these payments is in the region of £30 million of which half was provided for within the Group's 2022 full year results. 

This announcement is unconnected to the announcement made on 29 June 2023 in relation to the past business review of motor total loss claims.

This announcement contains inside information.  The person responsible for arranging the release of this announcement on behalf of the Company is Neil Manser, Chief Financial Officer.

For further information please contact:

Paul Smith

Director of Business Performance, Reporting and Investor Relations

Tel: +44 (0)7795 811 263

Alan Oliver

Group Communications

Tel: +44 (0)7385 481 295

Tom Burns

Brunswick

Tel: +44 (0)20 7404 5959

LEI: 213800FF2R23ALJQOP04

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