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Hrvatska Poštanska Banka d.d.

Annual Report Feb 28, 2022

2090_rns_2022-02-28_4acb22ea-8709-4627-a6c8-d983ad588925.pdf

Annual Report

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HPB d.d. 2021

Investor information and unaudited financial statements

Management Board Jurišićeva 4, HR-10000 Zagreb Phone: +385 1 4804 400, +385 1 4804 409 Fax: +385 1 4810 773

Zagreb, February 28 th , 2022 No: F21-1/2022-TB

Home Member Stock Exchange Identifier HPB-R-A Regulated Market/

Segment

LEI 529900D5G4V6THXC5P79

State of Issuer Republic of Croatia

ISIN HRHPB0RA0002

Zagreb Stock Exchange Inc. Official Market

Zagreb Stock Exchange Inc. Croatian Financial Services Supervisory Agency ("HANFA") Croatian News Agency OTS HINA

Subject: HRVATSKA POŠTANSKA BANKA, p.l.c.

- Other non-regulated information

Hrvatska poštanska banka, p.l.c. announces Investor's materials for the period ended December 31 st, 2021.

Hrvatska poštanska banka, p.l.c.

Hrvatska poštanska banka, d.d. Jurišićeva 4, 10000 Zagreb, Croatia phone: 072 472 472 [email protected] www.hpb.hr Management Board: Marko Badurina, Chairman Anto Mihaljević, Member Ivan Soldo, Member Marijana Miličević, President of the Supervisory Board IBAN: HR46 2390 0011 0700 0002 9 SWIFT: HPBZHR2X OIB: 87939104217 Registered with Zagreb Commercial Court under number MBS: 080010698 Base Capital 1.214.775.000,00 kn, divided into 2.024.625 ordinary shares in nominal amount of 600,00 kn (paid in full)

Limitation of liability

  • The information and data contained in this presentation are intended to be general background information on Hrvatska poštanska banka p.l.c. (hereinafter referred to as the Bank or HPB) and its activities. It is supplied in summary form and therefore not necessarily complete. Certain statements contained herein may be statements of future expectations and other forward-looking statements about HPB, which are based on management's current views and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. In addition to statements which are forward-looking by reason of context, words such as "may", "will", "should", "expects", "plans", "contemplates", "intends", "anticipates", "believes", "estimates", "predicts", "potential", or "continue" and similar expressions typically identify forward-looking statements. By their nature, forward-looking statements involve known and unknown risks and uncertainties because they relate to events and depend on circumstances that may or may not occur in the future. As such, no forward-looking statement can be guaranteed. Undue reliance should not be placed on these forward-looking statements. Many factors could cause our results of operations, financial condition, liquidity, and the development of the industries in which we compete, to differ materially from those expressed or implied by the forward-looking statements contained herein.
  • This presentation contains financial and non-financial information and statistical data relating to HPB. Such information and data are presented for illustrative purposes only. This presentation may include information and data derived from publicly available sources that have not been independently verified, therefore HPB hereby expressly makes no representation of warranty of any kind, including, but not limited to the accuracy, completeness or reliability of the provided information and data. This presentation is for information purposes only and contains neither a recommendation to buy or sell nor an offer of sale or subscription to shares nor does it constitute an invitation to make an offer to sell shares.
  • This presentation has been prepared and the data checked with the greatest possible care. Nonetheless, rounding, transmission, typesetting and printing errors cannot be ruled out. In the summing up of rounded amounts and percentages, rounding-off differences may occur.
Type and name of prescribed information: Quarterly financial statements for the period 1.1.2021 -
31.12.2021,
HPB d.d.
2021 Investor information and unaudited Financial
statements
Issuer name, headquarter and address: Hrvatska poštanska
banka
p.l.c., Jurišićeva 4, HR-10000 Zagreb
Issuer's Legal Entity Identifier (LEI)
Home Member State:
529900D5G4V6THXC5P79
Republic of Croatia
International Securities Identification Number
(ISIN)
HRHPB0RA0002
Stock code (ticker): HPB-R-A
Regulated market and segment: Zagreb Stock Exchage, Official market

In accordance with the Capital Markets Act, Hrvatska poštanska Banka p.l.c. publishes unaudited financial statements for the period from January 1 to December 31, 2021.

Original and official quarterly report is published in Croatian.

The report includes:

  • Management report of Hrvatska poštanska Banka p.l.c.
  • Statement by persons responsible for compiling the report
  • Unaudited set of unconsolidated financial statements (balance sheet, profit or loss statement, statement of changes in equity, cash flow statement) and
  • Notes to the financial statements

Financial statements and notes have been compiled in accordance with instructions defined in Rulebook on the content and structure of the issuer's reports for periods during the year (NN 114/2018, 27/2021).

1 Executive Summary

2 Macroeconomic environment

3 Financials

4 Risk Management

5 Appendix

We are creating conditions for a better life in Croatia

We volunteer for Croatia

We volunteer in the earthquake-affected areas, participate in the action of cleaning ragweed and furnishing the center for education

Plant with HPB

Ecological Croatia afforestation project - planting 30,000 seedlings of indigenous tree species for HPB's 30 years at 7 locations throughout Croatia

*Data as of 30.9.2021

5

** Pro forma CET 1 with included H2 2021 net profit

Source: HPB management reports

Promoting financial literacy

Video series of financial education (LinkedIn)

APN loans

We support young people who are buying or building their home

Feel the harmony

We provided a series of free concerts of Zagreb Soloists to our citizens in Osijek, Split, Rijeka, Varaždin and Zagreb

Sustainability and corporate social responsibility

6

*ESG = environmental, social , governance

Sustainability and corporate social responsibility

ENVIRONMENTAL SOCIAL GOVERNANCE
d
s
e
e
My green
decision
Plant with
HPB
Three
environmental
Service quality
and
availability
Employees
development
Community Anti-corruption
policies
ESG risk
management
Governance
et
ti
pl
vi
m
ti
c
o
a
C
An initiative to
raise awareness
of the importance
of waste
management
Ecological volunteer
action
in which
30,000 seedlings of
indigenous tree
species
were
planted
throughout Croatia
in accordance with the
expert advice of
Hrvatske šume
KPIs
Managing
factors with
direct impact on the
environment:
Reduced paper,
electricity and water
consumption.
Publication within the
revised AFS
31.3.2022.
Availability of
financial services
and encouragement
of local community
development: Bank
in
Post Office in
more than 1,000
locations.
Digitization:
E-office always
available to citizens
E-classroom -
online
education of employees.
Data nursery
-
data literacy
program.
HPB Sport -
attractive sports
programs.
Equality, inclusiveness
and diversity
-
guidelines in
human resource
management.
Educational
series HPB
promoting
financial
literacy.
Corporate
volunteer
program
Volunteer
for
Croatia
Implementation of
the Conflict-of
Interest
Management
Policy for
transparent
business.
Analysis
of
Bank's
portfolio and ESG
risks.
Mapping collateral
according to physical
risks.
HPB wins
Corporate
Governance
Award
in the
Official Market
of
Zagreb Stock
Exchange
for
2020

The Bank initiates the implementation of sustainability factors through six segments, and by defining priority activities for each segment:

1. Strategy 2. Management 3. Risk 4. Policies 5. Reporting
system
6. Products
Materiality
assessment
Defining
roles
of
Management Board
and
directors
Redesign of data
management models and
creation of methodologies
Integration of ESG
factors into all relevant
acts
Establishment of a
new non-financial
report; developing a
holistic approach
Evaluation of the
existing portfolio and
defining guidelines for
Measuring the impact
of ESG risk on Bank's
operations
Integration of the
organizational
structure of ESG
management
Inclusion of environmental
and climatological risks in
risk policies
Close cooperation with
stakeholders and all
third parties
Publications based on
the management of
ESG factors
future development
Establishing
environmental
KPIs
Establishment of a
three-line defense
model
Establishing monitoring
and mitigation of
environmental and
climatological risks

Ongoing activities

Sustainability and corporate social responsibility Plan 2022

  • KRI: key risk indicator
  • KPI: key performance indicator

Record profit after tax in 30-year history

Further progress across strategic pillars

  • Largest banking business network through own branch offices and post offices – project Bank in Post Office; HPB and HP concluded new Framework agreement on strategic partnership and outsourcing;
  • Record net profit in 30-year history (HRK +20 mn vs. 2020); improved C/I performance indicator (-1.8 pp vs. 2020), adequate and sustainable ROAE (+0.4 pp vs. 2020);
  • Established data infrastructure for Bank's further growth and development through intensive internal projects.

Stable capital position

High level of capital adequacy places the Bank at the top of banking institutions in the Republic of Croatia.

Strong growth in 2021

  • Asset increase HRK +2.4 bn in 2021;
  • Improved portfolio quality with NPL ratio excluding 100% government guaranteed exposures on historically lowest level.

  • Income statement items are shown in cumulative from start of the period until the reporting date; cumulative 01.01 – 31.12;

  • Balance sheet items are shown as at reporting date; 31.12.

Key Financials 2021

Operating profit (in HRK mn)

Growth driven by increase in net fee income, trading and other income with slightly lower operating expenses.

Profit after tax (in HRK mn)

Record profit after tax driven by operating profit.

Increase of housing loans exceeded by the decrease in central government and corporate segments.

CET 1 capital ratio (in %)

High capitalisation level.

*Pro forma CET 1 ratio with inclusion of H2 2021 net profit

  • Income statement items are shown in cumulative from start of the period until the reporting date; cumulative 1.1-31.12;
  • Balance sheet items are shown as at reporting date; 31.12.

Highest profit after tax in history

31
12
2019
31
12
2020
31
12
2021
*
Assets HRK
mn
23
844
,
25
500
,
27
861
5
,
Net
loans
to
customers
HRK
mn
13
341
,
14
725
,
14
243
6
,
Deposits HRK
mn
20
069
,
21
214
,
23
191
5
,
Equity HRK
mn
2
370
,
2
473
,
2
650
5
,
CET
1
capital
ratio
% 20
2
21
8
25
7
5
NPL
ratio
% 10
8
10
4
9
8
6
NPL
ratio
excl.
100%
gov.
guaranteed
exposure
% 10
4
8
7
8
4
6
NPL
coverage
% 67
5
62
2
61
1
6
NPL
excl.
100%
coverage
gov.
guaranteed
exposure
% 70
0
74
2
72
1
6
1
1
.-31
12
2019
1
1
.-31
12
2020
1
1
.-31
12
2021
Income HRK
mn
1
227
,
1
121
,
1
143
,
5
Net
profit
HRK
mn
144 182 202 5
Cost-to-income
ratio
% 61
3
64
1
62
3
6
Return
equity
(ROE)
on
% 6
1
7
4
6
7
5

Results by business segments as of 31.12.2021

Market share by total assets as of 30.9.2021 (in HRK bn)

Corporate Financial market SME

Retail

Other

Result after tax - Due to methodological changes under IFRS 9, reallocation of provisions and one-off effects had largest negative impact on the retail segment, and a positive one on the corporate and SME segments.

Gross loans development

Gross loans (in HRK mn)

  • Retail loans increase supported by higher housing loans (HRK +578.4 mn or +15.5%) representing stable upward trend;
  • Financing corporate, central and local government through 2021 has been driven by a recovery from COVID-19 pandemic and strong price competition in the banking sector;
  • The central government realized a significant part of its financial needs on the market by issuing bonds;
  • The absence of significant investments affected the impossibility of expanding lending activities in the large corporate segment.

Subsidised Housing Loans

Number of approved subsidised housing loans

  • Bank's share in APN loans is significantly above its market share;
  • Bank participates in subsidised housing loan program since 2017;
  • In the last, sixth, round, the Bank approved HRK 270.4 mn APN loans.

* Sourcehttps://mgipu.gov.hr/

** In 2020, two APN tranches were conducted

Portfolio quality improves

NPL ratio development (in %)

NPL coverage development (in %)

12.8 10.8 10.4 9.8 12.8 11.6 10.4 8.7 8.4 2017 2018 2019 2020 2021 NPL NPL (excl. 100% gov. guar. exp.) * As of 30.9.2021

Market NPL ratio* 4.7% Market NPL coverage* 63.2%

  • NPL ratio continues long-term positive trend as a result of collection activities and reduction of non-performing exposures which in combination with increase of performing placements leads to historically lowest level of NPL ratio;
  • Excluding 100% government guaranteed exposures, NPL share is at the lowest level in the history;
  • NPL coverage is still at a high level and if we exclude 100% government guaranteed exposures NPL coverage is significantly above the market average.

Strong NPL coverage

2018 2019 2020 2021
HRK
mn
18
820
,
18
599
,
20
792
,
22
294
,
HRK
mn
2
201
,
2
009
,
2
163
,
2
174
,
% 11
7
10
8
10
4
9
8
HRK
mn
(1
632)
,
(1
554)
,
(1
599)
,
(1
575)
,
HRK
mn
(1
481)
,
(1
355)
,
(1
346)
,
(1
329)
,
HRK
mn
(151) (199) (254) (246)
% 67
3
67
5
62
2
61
1
HRK
mn
569 455 563 599
HRK
mn
0 76 356 341
HRK
mn
569 379 207 258
HRK
mn
1
777
,
2
209
,
2
314
,
2
631
,
% 32
0
17
2
8
9
9
8

*CET 1 with inclusion of H1 2021 net profit

Uncovered NPLs to CET 1 trend

  • Active NPL portfolio management with an objective to maintain uncovered NPLs to CET1 ratio at low level;
  • NPL coverage by total provisions is 72.4%.

1 Executive Summary

2 Macroeconomic environment

3 Financials

4 Risk Management

5 Appendix

Economic indicators (y-o-y)

Source: Croatian Bureau of Statistics https://www.dzs.hr/eng (September, November and December 2021)

2020 2021

Number of accounts* (in mn)

Average account balance* (in HRK)

24/02/2022

*Source:https://www.porezna-uprava.hr/Dokumenti (data for 2019, 2020 and 2021) "I- ACCOMMODATION AND FOOD SERVICE ACTIVITIES " 17

COVID-19 measures

Approved retail moratoria status at 31.12.2021 (in HRK mn)

  • HRK 4 mn (0.9% total approved) in retail segment remaining moratoria as at 31.12.2021; while there is no remaining moratoria in corporate segment;
  • Total defaulted loans since moratoria approval at 31.12.2021 amounted HRK 195 mn (6.4% corporate, 16.1% retail in total approved moratoria);
  • As at 31.12.2021 total expired moratoria in the amount HRK 1.5 bn status performing.

Source: HPB management reports

1 Executive Summary

2 Macroeconomic environment

3 Financials

4 Risk Management

5 Appendix

Key financials – Income statement

Q4
2020
Q4
2020

q-o-q
2020 2021
y-o-y
Net
interest
income
HRK
mn
138 128 (9
8)
6
543 529 (13
5)
6
Net
fee
income
HRK
mn
43 44 0
9
5
176 193 16
6
5
Operating
income
HRK
mn
200 192 (8
1)
6
804 826 21
8
5
Operating
expense
HRK
mn
(137) (157) 20
6
5
(515) (514) (0
6)
6
Operating
profit
HRK
mn
64 35 (28
7)
6
289 312 22
4
5
Provisioning HRK
mn
(36) (41) 6
5
5
(62) (66) 3
7
5
Net
profit
HRK
mn
17 (4) (21
6)
6
182 202 20
1
5
Cost
-to-income
ratio
% 68
2
81
8
13
6
5
64
1
62
3
(1
8)
6
Net
interest
margin
% 2
2
1
9
(0
3)
6
2
2
2
0
(0
2)
6

▪ Negative impact events in Q4 2021:

  • Introduction of COVID-19 measures limited the access to the Bank for a significant number of clients, as the only bank under these measures on the market; caused additional costs (physical protection, employee testing, etc.);
  • Significant impact of operating expenses on the last quarter due to the intensive activities initiated on all regulatory projects (EURO, MREL, ESG, etc.)
  • NII lower by 2.5% due to decreased loan portfolio, lower market interest rates and strong price competition on banking market; interest expenses management in 2021 (-36.8%) did not neutralise decrease in interest income (-5.0%) vs PY;
  • Higher NFCI +9.7% due to withdrawal of COVID-19 measures related to card transactions, successful and prolonged tourist season and recovery of economic activity, rebounding to pre-COVID Q4 2019 level (HRK 44 mn Q4 2019);
  • Operating profit growth (+22.4 mn) as a result of higher NFCI, trading and other income, followed by slightly lower operating expenses due to reduction of deposit insurance premium and lower depreciation;
  • Highest net profit in 30-year history.

Operating profit development

Operating profit development (in HRK mn)

  • Increase in other income driven by trading income (sale of equity instruments during Q2 2021);
  • Operating expenses slightly decreased mainly due to lower depreciation and deposit insurance premium.

Net income development

Composition of net income

  • Higher net fee income as a result of increased fees from credit card transactions, regained its prepandemic level in H2 2021 (HRK 44 mn Q4 2019);
  • Despite savings on expense side (HRK -15.7 mn), net interest income lower vs PY mostly due to the intense price competition on the market;

Net fee income (in HRK mn)

Net interest income (in HRK mn)

Fees and commissions

Net fee income overview (in HRK mn)

Composition of net fee and commission income by sales segments

* Market data available for 9M 2021

▪ NFCI in the last two quarters regained its pre-COVID levels;

  • Increase in net fee and commision income mainly driven by successful tourist season, recovery of economic activities and withdrawal of COVID-19 measures related to card business (net income from card business +44.0%);
  • HPB net fee income on par with the banking sector with a relatively stable share.

Source: HPB management reports

Operating expenses

Composition of operating expenses (in HRK mn)

Administrative expenses development (in HRK mn)

  • Operating expenses slightly lower (HRK 1 mn or 0.1%) coming from reduction of deposit insurance premium and lower depreciation expense;
  • Employee costs up as a result of investing in IT internal resources;
  • Administrative expenses increased (+11.0%) due to the timely addresing regulatory requirements and improvements of Bank's processes in order to eliminate technological debt:
  • consulting services for initiated regulatory projects (Euro, MREL),
  • migration to Visa brand,
  • write-offs,
  • renovation of earthquake-damaged buildings and
  • costs caused by COVID-19 pandemic (disinfection of business premises and COVID certificates).
  • Source: HPB management reports 24

Provisioning

Structure of net provision expenses in 2020/2021 (in HRK mn)

  • Stage 1&2 movement under positive impact of portfolio development in relation to risk profile in 2021 (higher share of retail housing loans and shortterm borrowings to institutions representing liquid asset) compared to 2020, which was marked by impact of COVID-19;
  • Lower stage 3 provisions (y-o-y) solely due to the revenues from increased NPL collection activities;
  • Regular legal cases provisions;
  • Release of other provisions is the result of assets value adjustment.

Key financials – Balance sheet

31
12
2020
31
12
2021
ytd
Assets HRK
mn
25
500
,
27
861
,
2
361
,
Gross
loans
HRK
mn
16
232
,
15
727
,
(505)
Deposits HRK
mn
21
214
,
23
191
,
1
977
,
Equity HRK
mn
2
473
,
650
2
,
177
Regulatory
capital
HRK
mn
2
312
,
2
631
,
319
Loan/deposit
ratio
% 69
4
61
4
(8
0)
ROAE % 7
5
7
9
0
4
NPL
ratio
% 10
4
9
8
(0
7)
NPL
ratio
excl
100%
guaranteed
gov.
exposure
% 8
7
8
4
(0
4)
NPL
coverage
% 62
2
61
1
(1
1)
NPL
excl
100%
guaranteed
coverage
gov.
exposure
% 74
2
72
1
(2
1)
for
Loss
allowance
loans
HRK
mn
(1
599)
,
(1
575)
,
(25)
  • Assets records continuous growth +9.3% ytd as a result of increase in liquid assets +47.8% primarily due to continuous increase in deposits; securities increased +6.5% while gross loans decreased -3.1%;
  • Deposits up +9.3% with largest increase in SMEs +22.0%, the central state and large corporate segment +20.7%, and retail +1.9%.

Corporate portfolio industry distribution

Corporate gross loans per industry (in %)

  • Recovery of the corporate segment in 2021 due to the received aid as a result of the COVID-19 pandemic;
  • Corporate lending activity is primarily focused on loans for liquid assets and refinancing of existing liabilities, while lending to development projects has been significantly slowed down or postponed;
  • Public administration and defense segment realized a significant part of its financial needs in the market by issuing bonds in 2021;
  • Accommodation activities lending was done backed up by government guarantee schemes.

Composition of equity and liabilities

  • Favourable impact on costs from observable trend of reduction of interest rates on deposits and continuous effective interest rate management;
  • Customer deposits dominate the funding mix with an 83.2% share
  • Bank holds 5.92% of all deposits on a market at 30.11.2021 (31.12.2020 = 5.75%);
  • Stable wholesale funding structure attracted funds through foreign financial institutions, CBRD and CNB repo loans.

Liquidity Overview

Liquidity ratios

  • The Bank's liquidity remains at a high level with a significantly low loan-to-deposit ratio and highest liquidity coverage ratio in recent history (183%);
  • High share of customer deposits (83.2%) in financing mix.

Continuously strong capital position

  • Total capital adequacy ratio is higher compared to PY (+ 3.82 pp) mainly due to higher regulatory capital as a result of H2 2020 and H1 2021 net profit recognition;
  • Pro forma CET1 calculation includes H2 2021 net profit.

Source: HPB management reports

1 Executive Summary

2 Macroeconomic environment

3 Financials

4 Risk Management

5 Appendix

Regulatory Capital Development

Regulatory capital development (in HRK mn)

*Note there is a difference to regulatory capital reported in Investor information for Q4 2020 (HRK 2,314 mn) due to revised deduction amount of deferred tax assets - a decrease of HRK 1.8 mn in comparison with unaudited calculation of regulatory capital presented in Investor information for Q4 2020 **Regulatory capital with inclusion of 2021 net profit

Source: HPB management reports

RWA Development

RWA development (in HRK mn)

▪ Risk-weighted assets decreased only in the credit risk segment due to collateral optimization and decrease in NPE.

Meeting MREL requirements

Actual CET1 ratios vs. total MREL requirement

  • The Bank has adopted plan to meet MREL requirements during H1 2021;
  • Bank's total capital ratio above first binding transitional MREL requirement.
31
12
2020
31
12
2021
Segment Stage Exposure Exposure
excluding100
%
government
guarantees
Coverage Coverage
without
100%
government
guarantees
Exposure Exposure
excluding
100%
government
guarantees
Coverage Coverage
excluding100%
government
guarantees
CORPORATE S
1
58
5%
3
8%
45
9%
1
4%
CORPORATE S
2
6
8%
8
1%
18
2%
7
6%
CORPORATE S
3
34
7%
21
7%
47
7%
2%
75
35
9%
25
8%
47
8%
7%
75
SME S
1
49
3%
4
2%
41
4%
1
8%
SME S
2
16
8%
15
5%
26
6%
8
2%
SME S
3
33
9%
33
9%
71
3%
71
3%
31
9%
31
9%
66
7%
66
7%
STATE S
1
98
7%
1
0%
98
6%
0
4%
STATE S
2
1
3%
2%
7
1
4%
2
9%
STATE S
3
0
0%
0
0%
0
0%
0
0%
0
0%
0
0%
2
0%
*
2
0%
RETAIL S
1
88
5%
0
5%
86
1%
1
3%
RETAIL S
2
3
2%
7
6%
4
4%
10
8%
RETAIL S
3
8
3%
8
3%
75
6%
75
6%
9
5%
9
5%
72
7%
72
7%
TOTAL S
1
85
9%
1
0%
84
5%
0
7%
TOTAL S
2
3
7%
10
5%
7%
5
8
5%
TOTAL S
3
10
4%
8
7%
62
2%
74
2%
9
8%
8
4%
61
1%
72
0%

*Relates to the exposure below HRK 0.5 mn.

1 Executive Summary

2 Macroeconomic environment

3 Financials

4 Risk Management

5 Appendix

HPB-R-A stock during the reporting period

Stock data and details

Issue
date
December
12
2000
,
ISIN Official
HRHPB0RA0002
market
of
the
Segment Zagreb
Stock
Exchange
Listed
quantity
2
024
625
,
,
Share
September
(in
HRK)
price
30
2021
at
as
,
730
00
Market
capitalisation
(in
HRK
million)
1
477
98
,
Shareholders Ownership
stake
(%)
Republic
of
Croatia
44
90
Croatian
Post
PLC
11
93
Croatian
Deposit
Insurance
Agency
8
98
Croatian
Pension
Insurance
Institute
8
76
poštanska
Hrvatska
banka
p.l
– treasury
shares
.c.
0
04
Other
shareholders
(each
under
of
share
of
the
5%
equity
capital)
25
39
Total
shares
100
00

Direct channels

Continuous growth in digital channels with focus on m-banking; m-banking users + 9.3% and transaction volume + 50.9% vs 12M 2020;

  • M-banking is primary digital channel for retail clients (80 %);
  • Further increase in e-banking users (+ 1.5%) and transaction volume (+ 30.8%) vs 12M 2020;
  • E-banking is primary digital channel for corporate clients (82%).

Transaction volume - Mobile banking (in HRK mn)

Transaction volume - Internet banking (in HRK mn)

Profitability

Profit development (in HRK mn)

Return on Average Equity ROAE

* Market share data for 2021 not available at the time presentation was published

▪ Highest net profit in 30-year history as a result of increase in NCFI, trading and other income and reduction of deposit insurance premium.

Asset development

HPB's Asset development

(in HRK bn)

Comparative asset growth rates

* Market data were not available for 2021 at the time this presentation was published

  • Bank's growth continued in 2021, asset up HRK + 2.4 bn;
  • LCR (Liquidity Coverage Ratio) as of 31.12.2021 is at 183%.

HPB together with strategic partner Hrvatska pošta is accessible at over 1,000 locations

Products and services are offered to our current and potential clients in:

  • 51 offices and 6 branch offices for retail clients;
  • 12 offices for corporate clients.

Post offices

  • Payment services in HRK and contracting Bank's products and services in 1,015 post offices for retail clients while services for corporate clients are available at 987 locations;
  • Loan services to retail clients in HP financial corner at 142 locations.

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