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Uniqa Insurance Group AG

Annual Report Apr 10, 2014

764_10-k_2014-04-10_81b74d32-41da-4b8b-ba1a-f35a72e89e48.pdf

Annual Report

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ANNUAL FINANCIAL REPORT 2013 ACCORDING TO SECTION 82 PARAGRAPH 4 OF THE AUSTRIAN STOCK EXCHANGE ACT UNIQA INSURANCE GROUP AG

Deliver.

Contents

Corporate Governance Report 3
Report of the Supervisory Board 14
Group Management Report 18
Consolidated Financial Statements 34
Notes to the Consolidated Financial Statements 44
Auditor's Opinion 172
Statement by Legal Representatives 174

Corporate Governance Report

Since 2004, UNIQA has undertaken to comply with the Austrian Code of Corporate Governance and publishes its declaration of compliance both in the Group Report and in the Investor Relations section of its website, www.uniqagroup.com. The Austrian Code of Corporate Governance is also publicly available at www.corporate-governance.at.

Implementation and compliance with the individual provisions of the Code is evaluated annually by Univ. Prof. DDr. Waldemar Jud Corporate Governance Forschung CGF GmbH. Working primarily on the basis of a questionnaire, this institution examines whether the company complies with the Austrian Code of Corporate Governance as published by the Austrian Working Group on Corporate Governance. The report on the external evaluation in accordance with Rule 62 of the Austrian Code of Corporate Governance can also be found at www.uniqagroup.com.

UNIQA declares its continued willingness to comply with the Austrian Code of Corporate Governance in the applicable version. Accordingly, it adheres to the Code's "L rules" (legal requirements) in full as required by law. However, UNIQA deviates from the provisions of the Code in the applicable version with regard to the following "C rules" (comply or explain) and hereby provides the following explanations:

Rule 49

Due to the shareholder structure of the UNIQA Group and the special nature of the insurance business with regard to the investment of insurance assets, there are a number of contracts with companies related to individual members of the Supervisory Boards. To the extent that such contracts require approval by the Supervisory Board in accordance with section 95 (5) no. 12 of the Austrian Stock Corporation Act (Rule 48), the details of these contracts cannot be made public for reasons of company policy and competition law. In any case, all transactions are conducted at standard market conditions.

Rule 54

In connection with the capital increase (re-IPO) implemented in October 2013, the core shareholders undertook to elect two members independent of the core shareholders to the Supervisory Board at the 2014 Annual General Meeting.

COMPOSITION OF THE MANAGEMENT BOARD

Chairman

Andreas Brandstetter, CEO

1969*, appointed on 1 January 2002 until 31 December 2016

Responsible for:

  • •Investor Relations
  • Group Communication
  • Group Human Resources
  • Group Internal Audit
  • Group General Secretary

Supervisory Board appointments or comparable functions at other domestic and foreign companies not included in the consolidated financial statements:

  • Member of the Supervisory Board of Raiffeisen Zentralbank Österreich Aktiengesellschaft, Vienna (since 25 June 2013)
  • Member of the Board of Directors of SCOR SE, France (since 25 April 2013)

Members

Hannes Bogner, CFO

1959*, appointed on 1 January 1998 until 31 December 2016

Responsible for:

  • Group Finance
  • Group Asset Management
  • Group Legal Affairs
  • Group Internal Audit

Supervisory Board appointments or comparable functions at other domestic and foreign companies not included in the consolidated financial statements:

  • Member of the Supervisory Board of Casinos Austria Aktiengesellschaft, Vienna (since 11 April 2013)
  • Member of the Supervisory Board of CEESEG Aktiengesellschaft, Vienna (since 13 June 2013)
  • Member of the Supervisory Board of Niederösterreichische Versicherung AG, St. Pölten (since 28 May 2013)
  • Member of the Supervisory Board of Wiener Börse AG, Vienna (since 13 June 2013)
  • Member of the Board of Directors of Takaful Emarat Insurance, UAE (until 6 December 2013)

Wolfgang Kindl

1966*, appointed on 1 July 2011 until 31 December 2016

Responsible for:

• UNIQA International

Thomas Münkel, COO

1959*, appointed on 1 January 2013 until 31 December 2016

Responsible for:

  • Group OPEX
  • Group Operations
  • Group IT
  • Group Project Office

Supervisory Board appointments or comparable functions at other domestic and foreign companies not included in the consolidated financial statements:

• Member of the Supervisory Board of Raiffeisen Informatik GmbH, Vienna (since 1 July 2013)

Kurt Svoboda, CRO

1967*, appointed on 1 July 2011 until 31 December 2016

Responsible for:

  • Group Finance Controlling
  • Group Risk Management
  • Group Asset Management (Back Office)
  • Group Actuary
  • Group Reinsurance
  • Value Based Management
  • Regulatory Management Solvency II
  • Governance & Compliance
  • Market Risk Management

THE WORK OF THE MANAGEMENT BOARD

The work of the members of the Management Board is regulated by the rules of procedure. The division of the business responsibility as decided by the entire Management Board is then approved by the Supervisory Board. The rules of procedure regulate the disclosure and approval obligations of the Management Board members in respect of each other and the Supervisory Board. A catalogue of measures requiring the authorisation of the Supervisory Board is defined. The Management Board meets regularly (weekly) and the members of the Management Board report on the current course of business, determine what steps should be taken and make strategic corporate decisions. In addition, there is a continuous exchange of information between the members of the Management Board regarding relevant activities and events.

The Chairmen of the Management Boards of UNIQA Österreich Versicherungen AG and Raiffeisen Insurance AG – Hartwig Löger and Klaus Pekarek – attend the meetings of the Management Board of UNIQA Insurance Group AG in an advisory capacity. The committee thus formed constitutes the Group Executive Board.

The Management Board informs the Supervisory Board at regular intervals and in a timely and comprehensive manner about all relevant questions of business development, including the risk situation and risk management at the Group. In addition, the Chairman of the Supervisory Board maintains regular contact with the Chairman of the Management Board and discusses the strategy, business development and risk management of the company with him.

COMPOSITION OF THE SUPERVISORY BOARD

Chairman

Walter Rothensteiner

1953*, appointed on 3 July 1995 until the 16th Annual General Meeting (2015)

Supervisory Board appointments at domestic and foreign listed companies:

• Chairman of the Supervisory Board of Raiffeisen Bank International AG, Vienna

1st Vice Chairman

Georg Winckler

1943*, appointed on 17 September 1999 until the 16th Annual General Meeting (2015)

Supervisory Board appointments at domestic and foreign listed companies: • 1st Vice Chairman of the Supervisory Board of Erste Group Bank AG, Vienna

2nd Vice Chairman

Erwin Hameseder

1956*, appointed on 21 May 2007 until the 16th Annual General Meeting (2015)

Supervisory Board appointments at domestic and foreign listed companies:

  • Vice Chairman of the Supervisory Board of AGRANA Beteiligungs-Aktiengesellschaft, Vienna
  • Vice Chairman of the Supervisory Board of STRABAG SE, Villach
  • 1st Vice Chairman of the Supervisory Board of Flughafen Wien Aktiengesellschaft, Vienna Airport
  • 1st Vice Chairman of the Supervisory Board of Raiffeisen Bank International AG, Vienna
  • Member of the Supervisory Board of Südzucker AG Mannheim/Ochsenfurt, Mannheim

3rd Vice Chairman

Christian Kuhn

1954*, appointed on 15 May 2006 until the 16th Annual General Meeting (2015)

4th Vice Chairman

Günther Reibersdorfer

1954*, appointed from 23 May 2005 until 25 May 2009 and from 31 May 2010 until the 16th Annual General Meeting (2015)

Supervisory Board appointments at domestic and foreign listed companies: • Member of the Supervisory Board of Raiffeisen Bank International AG, Vienna

5th Vice Chairman

Ewald Wetscherek

1944*, appointed on 17 September 1999 until the 16th Annual General Meeting (2015)

Members

Dr. Ernst Burger

1948*, appointed on 25 May 2009 until the 16th Annual General Meeting (2015)

Supervisory Board appointments at domestic and foreign listed companies: • Vice Chairman of the Supervisory Board of Josef Manner & Comp. Aktiengesellschaft, Wien

Peter Gauper 1962*, appointed on 29 May 2012 until the 16th Annual General Meeting (2015)

Eduard Lechner

1956*, appointed on 25 May 2009 until the 16th Annual General Meeting (2015)

Johannes Schuster

1970*, appointed on 29 May 2012 until the 16th Annual General Meeting (2015)

Supervisory Board appointments at domestic and foreign listed companies: • Member of the Supervisory Board of Raiffeisen Bank International AG, Vienna

Assigned by the Central Employee Council

Johann-Anton Auer 1954*, from 18 February 2008

Doris Böhm 1957*, from 7 April 2005 until 10 April 2013

Peter Gattinger 1976*, from 10 April 2013

Anna Gruber 1959*, from 15 April 2009 until 10 April 2013

Heinrich Kames 1962*, from 10 April 2013

Franz-Michael Koller 1956*, from 17 September 1999

Friedrich Lehner 1952*, from 31 May 2000 until 1 September 2008 and from 15 April 2009

The Supervisory Board of UNIQA Insurance Group AG held five meetings in 2013.

COMMITTEES OF THE SUPERVISORY BOARD

Committee for Board Affairs

  • Walter Rothensteiner (Chairman)
  • Georg Winckler (Vice Chairman)
  • Erwin Hameseder
  • Christian Kuhn

Working Committee

  • Walter Rothensteiner (Chairman)
  • Georg Winckler (Vice Chairman)
  • Erwin Hameseder
  • Christian Kuhn
  • Günther Reibersdorfer
  • Ewald Wetscherek

Assigned by the Central Employee Council

  • Johann-Anton Auer
  • Doris Böhm (member until 10 April 2013)
  • Heinrich Kames (member since 10 April 2013)
  • Franz-Michael Koller

Audit Committee

  • Walter Rothensteiner (Chairman)
  • Georg Winckler (Vice Chairman)
  • Erwin Hameseder
  • Christian Kuhn
  • Günther Reibersdorfer
  • Ewald Wetscherek

Assigned by the Central Employee Council

  • Johann-Anton Auer
  • Doris Böhm (member until 10 April 2013)
  • Heinrich Kames (member since 10 April 2013)
  • Franz-Michael Koller

Investment Committee

  • Erwin Hameseder (Chairman)
  • Georg Winckler (Vice Chairman)
  • Eduard Lechner
  • Günther Reibersdorfer

Assigned by the Central Employee Council

  • Johann-Anton Auer
  • Doris Böhm (member until 10 April 2013)
  • Heinrich Kames (member since 10 April 2013)

THE WORK OF THE SUPERVISORY BOARD AND ITS COMMITTEES

The Supervisory Board advises the Management Board in its strategic planning and projects. It participates in the decisions assigned to it by law, the Articles of Association and its rules of procedure. The Supervisory Board is responsible for supervising the management of the company by the Management Board.

The Supervisory Board has formed a Committee for Board Affairs for handling the relationships between the company and the members of its Management Board relating to employment and salary. The appointed Working Committee of the Supervisory Board is called upon for decisions only if the urgency of the matter means that the decision cannot wait until the next meeting of the Supervisory Board. It is the Chairman's responsibility to assess the urgency of the matter. The decisions passed must be reported at the next meeting of the Supervisory Board. As a matter of principle, the Working Committee decides on all issues that are the responsibility of the Supervisory Board; however, this excludes issues of particular importance or that are stipulated by law.

The Audit Committee of the Supervisory Board has the same members as the Working Committee and performs the duties assigned to it by law.

Finally, the Investment Committee advises the Management Board with regard to its investment policy; it has no decision-making authority.

At its four meetings, the Committee for Board Affairs dealt with the legal employment formalities of the members of the Management Board and questions relating to remuneration policies and succession planning.

At its two meetings, the Working Committee primarily addressed company strategy and the Group's capital increase (re-IPO) as well as fundamental considerations and resolutions concerning adjustments to the real estate investment policy. Two written resolutions were passed in connection with the re-IPO, while a further two decisions on steps to be taken were passed by circulation in writing on account of their urgency.

At its three meetings, the Audit Committee discussed all of the year-end closing documents, the Corporate Governance Report and the Management Board's proposal for the appropriation of profit, as well as planning for the audit of the 2013 annual financial statements of the Group companies and the results of preliminary audits. In particular, the Audit Committee was provided with the quarterly reports by Internal Audit on the areas audited and the significant findings based on the audits conducted.

At its three meetings, the Investment Committee discussed the capital investment strategy, questions concerning the capital structure, and the positioning of risk and asset liability management.

The various chairmen of the committees informed the members of the Supervisory Board about the meetings and the work of their committee.

For information regarding the activity of the Supervisory Board and its committees, please also refer to the statements in the Report of the Supervisory Board.

MEASURES TO PROMOTE WOMEN ON THE MANAGEMENT BOARD AND THE SUPERVISORY BOARD AND IN SENIOR EXECUTIVE POSITIONS

Companies with considerable diversity in their management teams are more successful. Different nationalities and cultures and a mixture of women and men have a positive impact on cooperation at a management level.

UNIQA employs people from more than 30 nations at its headquarters in Vienna. UNIQA has developed into an international company that understands the needs of its employees and customers in the different countries it serves.

In 2013, the proportion of women on the Management Board and in senior executive positions throughout the Group improved slightly by one percentage point to 18 per cent. The figure for the international area remained at 25 per cent. Despite this moderate improvement, UNIQA needs and intends to improve further.

The ability to combine a career with family life, and the topic of childcare in particular, is a key factor in achieving this. For parents who work – and mothers in particular – good childcare is a basic requirement for a successful professional life. However, finding the right solution is not always easy. It requires great flexibility and is extremely time-consuming.

Accordingly, UNIQA works together with an external partner (KibisCare), which provides a comprehensive childcare service that makes parents' lives easier and supports them in mastering the balancing act between work and family on a day-to-day basis.

UNIQA is also committed to the principles of flexible working hours and teleworking. In 2013, 12 per cent of employees in Austria took the option of working part-time, while 8 per cent used teleworking.

In the area of management development, UNIQA is of the opinion that female-only development measures are considerably less promising than joint development measures for women and men alike. This makes cooperation more natural and easier to implement in day-to-day work.

When it comes to recruitment, UNIQA gives priority to female candidates where the candidates have the same qualifications.

INDEPENDENCE OF THE SUPERVISORY BOARD

All elected members of the Supervisory Board have declared their independence under Rule 53 of the Austrian Code of Corporate Governance.

A Supervisory Board member is considered independent if he or she is not in any business or personal relationship with the company or its Management Board that represents a material conflict of interests and is therefore capable of influencing the behaviour of the member. UNIQA has established the following points as additional criteria concerning the independence of a Supervisory Board member:

  • The Supervisory Board member should not have been a member of the Management Board or a managing employee of the company or a subsidiary of the company in the past five years.
  • The Supervisory Board member should not maintain or have maintained within the last year any business relationships that are material for said Supervisory Board member with the company or a subsidiary of the company. This also applies to business relationships with companies in which the Supervisory Board member has a significant economic interest but does not perform executive functions at the company.
  • The Supervisory Board member should not have been an auditor of the partners or a shareholder or employee of the auditing company within the last three years.
  • The Supervisory Board member should not be a Management Board member of another company in which a Management Board member of the company is a Supervisory Board member unless one of the companies is a member of the other company's group or holds a business interest in the company.
  • The Supervisory Board member should not be a member of the Supervisory Board for longer than 15 years. This does not apply to Supervisory Board members who are shareholders with an entrepreneurial stake or who are representing the interests of a party with such a stake.

• The Supervisory Board member should not be a close family relative (direct descendent, spouse, life companion, parent, uncle, aunt, sibling, niece, nephew) of a Management Board member or of persons who are in one of the positions described in the above points.

REMUNERATION REPORT

Remuneration of the Management Board and Supervisory Board

Members of the Management Board receive their remuneration exclusively from UNIQA Insurance Group AG, the Group holding company.

Figures in € thousand 2013 2012
Fixed remuneration 1) 2,458 2,145
Variable remuneration 2,465 3,149
Current remuneration 4,923 5,294
Entitlements to termination payments 0 1,855
Total 4,923 7,149
Of which proportionally oncharged to the operative subsidiaries: 4,176 6,791
Former members of the Management Board and their surviving dependants received: 2,699 2,644
Provisions for pension commitments to these persons were recognised as follows as at 31 December: 24,408 23,818

1) The fixed salary components contain remuneration in kind in the amount of € 73,088 (2012: € 49,909).

The total remuneration paid to the Management Board is broken down among the individual members as follows:

Name of Management
Board Members
Figures in € thousand
Fixed Variable
remuneration remuneration1)
Total regular
remuneration
Entitlements to
payments
termination Total for the Total for the
year 2013
year 2012
Andreas Brandstetter 607 557 1,164 0 1,164 986
Hannes Bogner 457 481 938 0 938 875
Wolfgang Kindl 457 443 900 0 900 852
Thomas Münkel (since 1.1.2013) 479 492 972 0 972 0
Kurt Svoboda 456 492 949 0 949 852
Hartwig Löger (until 31.12. 2012) 0 0 0 0 0 852
Gottfried Wanitschek (until 31.12.2012) 0 0 0 0 0 2,731
Total 2013 2,458 2,465 4,923 0 4,923 0
Total 2012 2,145 3,149 5,294 1,855 0 7,149

1) Including a provision for the long-term incentive in the amount of € 226,078.

In addition to the salaries listed above, the following pension fund contributions were paid to the members of the Management Board for existing pension commitments in the financial year. The equalisation payments arise for members who step down before the age of 65 based on the general funding of pension claims until the age of 65.

Pension fund contributions
Figures in € thousand
Regular
contributions
Equalisation
payments
Total for
the year
Andreas Brandstetter 84 0 84
Hannes Bogner 128 0 128
Wolfgang Kindl 119 0 119
Thomas Münkel 245 0 245
Kurt Svoboda 105 0 105
Total 2013 681 0 681
Total 2012 686 1,254 1,940

The remuneration paid to the members of the Supervisory Board for their work in the 2012 financial year was € 380,000. A provision of € 380,000 has been recognised for the remuneration of their work in the 2013 financial year. In 2013, a total of € 31,320 (2012: € 35,520) was paid out in attendance fees and cash expenditures.

Figures in € thousand 2013 2012
For the current financial year (provision) 380 380
Attendance fees 31 36
Total 411 416

The total remuneration paid to the Supervisory Board (including attendance fees) is broken down among the individual members as follows:

Name of Supervisory Board member
Figures in € thousand
Remuneration
2013
Remuneration
2012
Walter Rothensteiner 71 61
Georg Winckler 58 58
Erwin Hameseder 57 42
Christian Kuhn 51 51
Günther Reibersdorfer 50 48
Ewald Wetscherek 44 44
Ernst Burger 16 17
Peter Gauper 16 9
Eduard Lechner 23 24
Johannes Schuster 16 9

Former members of the Supervisory Board did not receive any remuneration.

The information in accordance with section 239 (1) of the Austrian Commercial Code in connection with section 80b of the Austrian Insurance Supervisory Act, which must be included in the notes as mandatory information for IFRS financial statements to release the company from the requirement to prepare financial statements in accordance with the Austrian Commercial Code, is defined for the single-entity financial statements according to the provisions of the Austrian Commercial Code with expanded scope. In addition to the executive functions (Management Board) of UNIQA Insurance Group AG, the single-entity financial statements also include the remuneration of the Management Boards of the subsidiaries insofar as there is a legally binding basis under contract law with UNIQA Insurance Group AG.

Principles for profit participation by the Management Board

A variable remuneration component is made available to the members of the Management Board in the form of bonus agreements if they meet certain defined prerequisites for entitlement. This bonus is granted as a one-time payment based on the earnings situation.

Starting from the 2013 financial year, the system used to calculate the variable portions of the remuneration of the Management Board has been changed in conjunction with the extension of the Management Board mandates. By means of a short-term incentive (STI), a one-time payment is made if certain defined prerequisites for entitlement are met based on the earnings situation and agreed individual targets for each financial year. A long-term incentive (LTI) is also agreed as share-based remuneration with cash settlement. This provides for one-time payments after a term of four years depending on the performance of UNIQA's shares, ROE and total shareholder return based on annual virtual investment amounts in UNIQA shares. Upper limits are agreed. Consideration is given to the linking of the LTI to an annual obligation on the part of the Management Board members to invest in UNIQA shares subject to a retention period of four years each. The system complies with Rule 27 of the Austrian Code of Corporate Governance.

Principles for the pension scheme provided by the company for the Management Board and its prerequisites

Retirement pensions, a pension for occupational disability as well as a widow's and orphan's pension have been established. The corresponding pension entitlements are managed by Valida Pension AG. As a matter of principle, the retirement pension is due when the beneficiary meets the requirements for receiving an old-age pension in accordance with the Austrian General Social Security Act. In the event of earlier retirement, the pension claim is reduced. For the occupational disability pension and the pension for surviving dependants, basic amounts are provided as a minimum pension.

The pension fund at Valida Pension AG is financed by UNIQA through ongoing contributions for the individual members of the Management Board. Equalisation payments to Valida Pension AG are due if members of the Management Board step down before the age of 65 (imputed contribution payment duration to prevent excess financing).

Principles for vested rights and claims of the Management Board

of the company in the event of termination of their position

Severance payments have been agreed based partially on the provisions of the Austrian Salaried Employee Act. The agreed termination packages on the occasion of premature termination of the work of a Management Board member comply with the criteria set out in Rule 27a of the Austrian Code of Corporate Governance. The benefits are fundamentally retained in the event of termination of membership of the Management Board; however, a reduction rule applies.

Supervisory Board remuneration

The remuneration paid to the Supervisory Board is approved at the Annual General Meeting as a total amount for the work done in the past financial year. The remuneration applicable to the individual Supervisory Board members is based on their position within the Supervisory Board and the number of committee positions held.

D&O insurance, POSI insurance

Directors' & officers' (D&O) insurance and, in connection with the implementation of the re-IPO in 2013, public offering of securities insurance (POSI) have been concluded for the members of the Management Board, the Supervisory Board and senior executives. The costs are paid by UNIQA.

RISK REPORT, DIRECTORS' DEALINGS

A comprehensive risk report (Rule 67) is included in the notes to the consolidated financial statements beginning on page 70. The notifications concerning directors' dealings in the year under review (Rule 73) can be found in the Investor Relations section at www.uniqagroup.com.

Vienna, 25 March 2014

Andreas Brandstetter Chairman of the Management Board

Hannes Bogner Member of the

Management Board

Wolfgang Kindl Member of the Management Board

Thomas Münkel Member of the Management Board

Kurt Svoboda

Member of the Management Board

Report of the Supervisory Board

Ladies and Gentlemen,

For UNIQA, 2013 was again dominated by the UNIQA 2.0 long-term strategic programme. One particularly important event was the successful capital increase (re-IPO) in October, which generated proceeds of € 757 million and significantly increased UNIQA's free float.

Under the UNIQA 2.0 strategic programme, UNIQA has set itself the objective of expanding its customer base to 15 million by 2020 and increasing earnings before taxes by up to € 400 million compared with 2010. The company is concentrating on its core activities and targeting profitable business in Austria and profitable growth in Central and Eastern Europe. UNIQA is well on schedule to fulfil these ambitious targets.

Activity of the Supervisory Board

During 2013, the Supervisory Board was regularly informed by the Management Board of business developments and the situation at UNIQA Insurance AG, which has traded under this new name since July 2013, and the Group as a whole. It also supervised the Management Board's management of the business and fulfilled all the tasks assigned to the Supervisory Board by law and the Articles of Association. At the Supervisory Board meetings, the Management Board presented detailed quarterly reports and provided additional oral and written reports to the Supervisory Board. The Supervisory Board was given timely and comprehensive information about those measures requiring its approval.

The members of the Supervisory Board are regularly invited to participate in information events on relevant topics. In 2013, two special seminars were held on topics relating to the new regulations of Solvency II.

Focus of the meetings

The meetings focused on the Group's earnings situation and its further strategic development. The Supervisory Board held five meetings in 2013.

At the meeting on 21 February, the Supervisory Board primarily discussed the Group's preliminary figures for the 2012 financial year and the first developments in the 2013 financial year.

The Supervisory Board meeting on 10 April focused on the annual financial statements and consolidated financial statements for the year ended 31 December 2012 and the Management Board's report on Group developments during the first quarter of 2013. It also fundamentally approved the issue of a hybrid capital bond to settle the supplementary capital issues by UNIQA Insurance Group AG and UNIQA Österreich Versicherungen AG with a total nominal volume of € 200 million that were scheduled for repayment in 2013.

The Supervisory Board also discussed the agenda for the 14th Annual General Meeting on 27 May 2013.

At its meeting on 16 May, the Supervisory Board discussed the Group's development in the second quarter of 2013 to date and approved the restructuring of UNIQA International AG's subsidiaries in Italy and Switzerland. The meeting was also informed about the imminent appointment of a Management Board member at UNIQA Österreich Versicherungen AG.

On 16 September, the Supervisory Board discussed the Group's earnings situation in the first half of 2013, developments in the third quarter of 2013 to date and the forecast for the 2013 financial year. It also discussed the planned capital increase (re-IPO) of UNIQA Insurance Group AG in detail and authorised the Working Committee to pass all necessary resolutions in connection with this matter. The Supervisory Board was informed about M&A activities at UNIQA International AG. The Working Committee was authorised to take any decisions on measures in connection with this matter.

In addition to reporting on the Group's results for the first three quarters of 2013 and planning for the 2014 financial year, the Supervisory Board evaluated its own activities in accordance with the Austrian Code of Corporate Governance at its meeting on 13 November. The Supervisory Board also approved the issue of intragroup hybrid capital by UNIQA Österreich Versicherungen AG and Raiffeisen Versicherung AG and the concentration of the Group companies' reinsurance operations at UNIQA Re AG, Zurich. The strengthening of UNIQA Re AG's equity base was also approved in connection with this matter.

Committees of the Supervisory Board

To facilitate the work of the Supervisory Board and to improve its efficiency, committees have been set up in addition to the mandatory financial Audit Committee.

The Working Committee held two meetings in the past financial year. The re-IPO was resolved on 23 September on the basis of the authorisation granted by the full Supervisory Board. At its meeting on 12 December, the Working Committee addressed fundamental considerations and resolutions concerning adjustments to the real estate investment policy.

Two implementation resolutions for the re-IPO were passed by the Working Committee by way of circulation in writing on 9 and 17 October 2013. In October 2013, the submission of a binding offer for the acquisition of the subsidiaries of Baloise Holding AG in Croatia and Serbia was approved by circulation in writing. In July 2013, the Working Committee also approved the detailed conditions of the hybrid capital issue with a nominal volume of € 350 million.

At its four meetings, the Committee for Board Affairs dealt with the legal employment formalities of the members of the Management Board and with questions regarding remuneration policies and succession planning.

At its three meetings, the Investment Committee discussed the capital investment strategy, questions concerning the capital structure, and the positioning of risk and asset liability management.

The Audit Committee met three times in the 2013 financial year in the presence of the auditor of the (consolidated) financial statements. The meeting on 10 April discussed all of the year-end closing documents and the Management Board's proposal for the appropriation of profit. The meeting on 16 May discussed planning for the audit of the financial statements of the Group companies of UNIQA Insurance Group AG for the 2013 financial year.

The auditor informed the meeting on 13 November about the results of its preliminary audits to date. A report by the auditor on its assessment of the functionality of the risk management system was acknowledged. In particular, the Audit Committee was provided with the quarterly reports by Internal Audit on the areas audited and significant findings based on the audits conducted.

The various chairmen of the committees informed the members of the Supervisory Board about the meetings and the work of their committee.

Single-entity and consolidated financial statements

The single-entity financial statements prepared by the Management Board and the management report of UNIQA Insurance Group AG and the consolidated financial statements prepared in accordance with International Financial Reporting Standards (IFRS) and the Group management report for 2013 were audited by PwC Wirtschaftsprüfung GmbH Wirtschaftsprüfungs- und Steuerberatungsgesellschaft and issued with an unqualified audit opinion.

The Supervisory Board acknowledged and approved the results of the audit.

The consistency check of the Corporate Governance Report in accordance with section 243b of the Austrian Commercial Code, as well as an evaluation of UNIQA's compliance with the provisions of the Austrian Code of Corporate Governance in the 2013 financial year, was performed by Univ. Prof. DDr. Waldemar Jud Corporate Governance Forschung CGF GmbH. The results indicated that UNIQA complied with the provisions of the Austrian Code of Corporate Governance in the 2013 financial year to the extent that these were included in the declaration of compliance.

The Supervisory Board approved the consolidated financial statements and the single-entity financial statements of UNIQA Insurance Group AG and endorsed the Group management report and the management report. The 2013 annual financial statements are thereby adopted in accordance with section 96 (4) of the Austrian Stock Corporation Act.

The Supervisory Board examined and approved the proposal for the appropriation of profit submitted by the Management Board. Accordingly, a dividend distribution of € 0.35 per share will be proposed to the Annual General Meeting on 26 May 2014.

The Supervisory Board would like to thank all employees of the UNIQA Group for their immense personal commitment during the past financial year.

Vienna, April 2014 On behalf of the Supervisory Board

Walter Rothensteiner, Chairman of the Supervisory Board

Financial Statements

Group Management Report

ECONOMIC ENVIRONMENT

Although many of the established economies failed to fully realise their potential in 2013, there were growing signs of a slight improvement in the economy as a whole. Following two difficult years dominated by the crisis, the euro zone emerged from recession during the past year. However, despite a marginal upturn in gross domestic product (GDP) in three successive quarters, the euro zone was unable to record GDP growth for 2013 as a whole (minus 0.4 per cent). Alongside Germany, which remains the European growth driver, the Austrian economy closed the year with moderate GDP growth of 0.4 per cent.

Although the upturn in the USA is fundamentally stronger, it was curbed by the dramatic budget consolidation last year, with the result that GDP growth was down slightly on 2012 at 1.9 per cent. A reduction in the budget deficit meant that public finances were largely brought under control. Congress also presented a budget plan for 2014 and 2015 that reduced tax-related uncertainty among US households and companies, as well as international investors.

The high unemployment rate in Europe reflects the low utilisation of economic capacity. Signs of a certain stabilisation on the employment markets only began to emerge in the second half of 2013. In the euro zone, the unemployment rate in December stagnated at 12 per cent. The differences between the individual member states remained pronounced. While Greece and Spain saw the highest unemployment rates in the euro zone –26.4 per cent and 26.6 per cent respectively – the situation on the Austrian employment market eased somewhat, with an unemployment rate of 4.9 per cent.

Central and Eastern Europe

Economic development in the Central and Eastern European countries in which UNIQA is active was relatively encouraging on the whole. The economic recovery in the euro zone had a positive impact on the markets of Central and Eastern Europe thanks to their high export ratio. In Poland and Hungary, exports started to improve in the third quarter of 2013, with growth accelerating to 5.5 per cent and 5.9 per cent respectively, while Slovakia and the Czech Republic are likely to benefit in the near future. Romania and Bulgaria also enjoyed a strong export cycle, with growth of 19.4 per cent and 8.5 per cent respectively.

An upturn in domestic demand means that Poland is also on a relatively balanced growth path, recording GDP growth of 1.4 per cent in 2013. Hungary emerged from a severe recession in the first half of 2013, with economic growth rising to 1.1 per cent at year-end. Slovakia recorded GDP growth of 0.9 per cent. The Czech Republic also emerged from recession in the fourth quarter, but was unable to achieve a turnaround in GDP development on a twelve-month basis (minus 1.3 per cent).

The Romanian economy delivered one of the positive surprises in the region, with general economic activity increasing by 3.3 per cent. By contrast, Ukraine remained in recession in the past year, not least as a result of the instability of the macroeconomic and political situation in the country. Towards the end of the year, there were signs that the Ukrainian government was becoming increasingly dependent on official financial aid. As previously, the Russian economy was driven to a large extent by private consumption in 2013. However, general economic activity slowed slightly, with GDP rising by just 1.3 per cent.

Southeastern Europe also saw an upturn in 2013. Bulgaria pulled free from economic stagnation in the second half of the year, recording moderate full-year GDP growth of 0.6 per cent. In both Bulgaria and Serbia, the export industry is helping to drive economic development. Economic growth in Serbia accelerated to 2.5 per cent. The Croatian economy lagged behind its neighbours, contracting by 1.0 per cent, while the southern Balkan nations (Albania, Kosovo, Macedonia and Montenegro) enjoyed a slight economic upturn as against the previous year.

Low interest rate environment continues

2013 was characterised by further quantitative easing on the part of the main central banks. The European Central Bank (ECB) reduced its headline interest rate to 0.25 per cent in two steps of 25 basis points and announced that the rate would remain at close to zero for some time to come. Inflation in the euro zone declined during the course of the year, falling to a historical low of just 0.8 per cent in February 2014. In January and February 2014, the US Fed began to gradually reduce its monthly bond purchases from USD 85 billion to USD 65 billion. The headline interest rate in the USA is expected to remain extremely low until 2015.

Long-term interest rates retreated slightly from their historical lows during the course of the year. The effective yield on ten-year German government bonds rose to 1.9 per cent at yearend, while the yield for ten-year US Treasury bonds amounted to 3 per cent.

Most of the central banks in Central and Eastern Europe initiated or pressed ahead with cycles of interest rate cuts in 2013. Inflation declined sharply throughout almost the entire region on the back of falling food and energy prices, thereby supporting real household income. The lower interest rates also provided an incentive for increased private consumption and capital expenditure. Unlike the industrialised nations, however, many countries in Central and Eastern Europe are also maintaining positive real interest rates with a view to boosting capital formation in the longer term.

Macroeconomic stability in Central and Eastern Europe

The upturn in Central and Eastern Europe is slowly gaining momentum once more. While GDP in the euro zone contracted by 0.4 per cent in 2013, the CEE region generated growth of around 1.1 per cent. Although this does not yet represent a return to the high growth rates seen prior to the 2008 financial crisis, which were stimulated by international investment to a large extent, many economists are of the opinion that the region now has a more balanced growth model. Public finances in most of the countries are now enjoying healthy development. Romania and Hungary were among the first countries to leave the EU's excessive deficit procedure in 2012. With the exception of Poland and Croatia, all of the EU member states in Central and Eastern Europe met the Maastricht deficit criteria. Indeed, with a very small number of exceptions, government debt ratios are significantly below the equivalent figures for Western Europe.

At present, there is only a limited risk that the economy in Central and Eastern Europe will overheat due to the excessive expansion of credit. Poland, the Czech Republic and Slovakia have stable banking sectors, and most countries are gradually reducing the burdens dating back to the financial crisis. There has also been a correction in terms of external imbalance: the current account deficits that accumulated prior to 2008/09, some of which were extremely far-reaching, have been eliminated or turned into surpluses in almost all CEE nations. Accordingly, the likelihood of corresponding adjustment processes and crises in the coming years has fallen, with developments in Ukraine representing the sole exception.

Austrian insurance industry returns to growth

Having fallen for two years in succession, the premium volume in the Austrian insurance market achieved a turnaround in 2013. Total premiums increased by 2.0 per cent to €16.6 billion. Similar growth is forecast for 2014, with the market again set to grow by around 1.9 per cent.

The fact that the Austrian insurance market is not enjoying even stronger growth is due to the sustained downturn in life insurance premiums, which fell by a further 0.3 per cent in 2013. This development was driven in particular by lower income from single premiums, which contracted by 1.0 per cent, while recurring premiums stagnated. The continued low interest rate environment means that forecasts for life insurance remain muted. One factor that could have a positive impact is the restructuring of subsidised-premium retirement provision. Due to the positive development of the single premium business, the growth forecast for life insurance for 2014 was recently upwardly revised to 1.5 per cent.

By contrast, property and casualty insurance saw further substantial premium growth of 3.4 per cent in 2013, thereby exceeding the strong performance recorded in the previous year. There was stagnation in the motor vehicle liability insurance segment, with portfolio growth accompanied by a reduction in average premiums. On the other hand, comprehensive motor vehicle insurance made a strong contribution to premium growth, while legal expenses insurance and technical and transport insurance also enjoyed dynamic development. Meanwhile, total premiums in the health insurance segment again rose substantially, with the growth rate increasing as against the previous year to 3.8 per cent.

With economic growth remaining extremely weak on the whole, the level of insurance penetration is set to decline further. The figure for 2014 is forecast at around 5.1 per cent (compared with 6 per cent in 2009).

Muted growth in CEE in 2013, positive outlook for 2014

The nations of Central and Eastern Europe are expected to benefit from the fact that the overall economic situation in Europe, and particularly in the euro zone, is slowly easing and the financial crisis looks to have been largely overcome. Generally speaking, most of the countries in the region are enjoying good growth rates in excess of those recorded in Western Europe, driven by extremely healthy export performance that has picked up again now that many trading partners in the euro zone have regained their financial strength. Although not all of the countries in the region emerged from recession in the year under review, significantly higher GDP growth rates are forecast for the entire CEE region in 2014.

The CEE insurance market is expected to see similar development. In 2013, premium growth in the region was still muted, while the life insurance sector in particular saw falling premiums throughout the region as a whole on the back of a substantial downturn in single premiums in Poland. The performance of the non-life segment was positive overall, but growth rates also failed to meet expectations in most cases. There are two reasons for this: the macroeconomic situation remains sluggish, leading to restrained spending on insurance, while price competition in many countries is extremely pronounced – particularly in the motor vehicle and property sectors – resulting in a lower level of premiums earned.

The improved economic situation is not expected to have an impact on private consumption and capital expenditure in particular prior to 2014. The insurance market will benefit from this development, with the premium volume increasing to a greater extent as a result. Non-life insurance is expected to see higher growth rates in 2014 and 2015 on the back of the stronger economic performance in the rest of Europe, as the nations of Central and Eastern Europe are extremely export-oriented and hence are reliant on the development of their trading partners in the West of the continent. However, there are signs that price competition will remain intensive, which could prevent strong premium growth. Life insurance in the CEE region will also return to positive development in 2014.

In spite of its muted development at present, CEE remains a growth region with significant potential thanks to its levels of insurance penetration and density, both of which still offer considerable room for improvement, and the fact that the regulatory situation is improving. As such, UNIQA is confident that, in the longer term, the CEE region will see increased growth rates that are well in excess of those achievable in the saturated insurance markets.

UNIQA GROUP

With a premium volume written (including the savings portion of unit- and index-linked life insurance) of €5,885.5 million, the UNIQA Group is one of the leading insurance groups in Central and Eastern Europe. The savings portion of unit- and index-linked life insurance in the amount of €727.9 million is offset against the changes in actuarial provisions in accordance with FAS 97 (U.S. GAAP). Adjusted for the savings portion of unit- and index-linked life insurance, the premium volume written amounted to €5,157.6 million.

UNIQA in Europe

UNIQA offers its products and services via all distribution channels (hired sales force, general agencies, brokers, banks and direct sales) and covers the entire range of insurance sectors.

The listed holding company, UNIQA Insurance Group AG, manages the Group and handles its indirect insurance business. It also performs various service functions for the Austrian and international insurance companies with a view to taking best advantage of synergy effects and consistently implementing the Group's long-term corporate strategy.

UNIQA International AG manages the international activities of the Group. This company is also responsible for the ongoing monitoring and analysis of the international target markets and for acquisitions and post-merger integration.

Holding company renamed UNIQA Insurance Group AG

After the UNIQA Group established a streamlined, capital market-friendly Group structure with no significant minority interests in 2012, the Annual General Meeting in May 2013 additionally resolved to change the name of UNIQA Versicherungen AG to UNIQA Insurance Group AG in order to reflect its role as the holding company of a listed international insurance group.

The renaming of UNIQA International Versicherungs-Holding AG to UNIQA International AG was also resolved and implemented.

UNIQA places supplementary capital bond

In July 2013, UNIQA Insurance Group AG placed a supplementary capital bond with a volume of €350 million with institutional investors in Europe. The bond has a term of 30 years and can be called in ten years at the earliest. The coupon is 6.875 per cent per year. With this measure, UNIQA strengthened and optimised its capital base and capital structure in preparation for Solvency II.

Re-IPO successfully completed

In October 2013, the UNIQA Group successfully implemented the capital increase (re-IPO) planned as part of the strategic programme UNIQA 2.0, generating gross proceeds of €757 million. A total of 94,752,100 new shares were placed with Austrian and international investors at a price of €8.00 per share. The share capital of UNIQA Insurance Group AG increased to €309,000,000 as a result, leading to a considerable expansion in UNIQA's free float to 35.4 per cent.

The proceeds from the issue will be used to strengthen UNIQA Group's capital in order to facilitate the further implementation of UNIQA 2.0 while also providing strategic flexibility for future growth.

Rating

After the capital structure was strengthened, the rating agency Standard & Poor's upgraded the rating for UNIQA Insurance Group AG to "A-" (from "BBB+"). UNIQA Österreich Versicherungen AG and the Group reinsurance company UNIQA Re AG, Switzerland, were upgraded to "A". At the same time, the rating for the supplementary capital bond was raised to "BBB". Standard & Poor's considers the outlook for all of the companies to be "stable".

Acquisition in Croatia and Serbia

In October 2013, the UNIQA Group signed an agreement to acquire the Baloise Group's insurance companies in Croatia and Serbia. This will result in a significant consolidation of UNIQA Group's market position in the entire Southeastern European region, and particularly in Croatia. The purchase price was €75 million. The acquisition was completed in the first quarter of 2014.

Companies included in the IFRS consolidated financial statements

UNIQA Insurance Group AG's consolidated financial statements for 2013 include 53 Austrian companies (including UNIQA Insurance Group AG) and 69 international companies. A total of 25 affiliated companies whose influence on the presentation of a true and fair view of the net assets, financial position and results of operation was immaterial were not included in consolidation. In addition, eight Austrian companies were recognised at equity as associates. Eight associates were of minor importance; the equity interests in these companies are recognised at fair value.

Details on the consolidated and associated companies can be found in the corresponding overview in the notes to the consolidated financial statements (from page 89). The accounting policies are also described in the notes to the consolidated financial statements (from page 70).

Risk report

UNIQA's comprehensive risk report can be found in the notes to the 2013 consolidated financial statements (from page 91).

GROUP BUSINESS DEVELOPMENT

UNIQA provides life and health insurance and is active in almost all areas of property and casualty insurance. UNIQA serves around 9.3 million customers and has over 18.6 million insurance policies with a premium volume written (including the savings portion of unit- and index-linked life insurance) of €5.9 billion (2012: €5.5 billion) and investments of €27.4 billion (2012: €26.3 billion). UNIQA is the second-largest insurance group in Austria and has a strong network in Central and Eastern Europe with a presence in 15 countries.

Premium development

In 2013, UNIQA's total premium volume, including the savings portion of unit- and index-linked life insurance in the amount of €727.9 million (2012: €679.0 million), increased significantly by 6.2 per cent to €5,885.5 million (2012: €5,543.1 million). The total consolidated premium volume written rose by 6.0 per cent to €5,157.6 million (2012: €4,864.2 million).

There was extremely satisfactory development in the area of insurance policies with recurring premiums, which grew by 3.9 per cent to €5,202.8 million (2012: €5,009.7 million). Single premiums enjoyed even stronger performance, with the premium volume increasing by 28.0 per cent to €682.8 million (2012: €533.5 million) due to strong growth in Italy.

Group premiums earned, including the savings portion of unit- and index-linked life insurance (after reinsurance) in the amount of €702.3 million (2012: €649.9 million), rose by 6.9 per cent to €5,638.2 million (2012: €5,273.8 million). Retained premiums earned (in accordance with IFRS) increased by 6.7 per cent to €4,935.9 million (2012: €4,623.9 million).

In the 2013 financial year, 44.0 per cent (2012: 45.9 per cent) of the premium volume written was attributable to property and casualty insurance, 15.9 per cent (2012: 16.4 per cent) to health insurance and 40.1 per cent (2012: 37.7 per cent) to life insurance.

Development of insurance benefits

Insurance benefits before reinsurance (see note 36 of the notes to the consolidated financial statements) increased by 5.2 per cent to €4,073.9 million in the 2013 financial year (2012: €3,873.8 million) Consolidated retained insurance benefits also rose by 5.2 per cent to €3,955.3 million in the past financial year (2012: €3,758.5 million).

Operating expenses

Total consolidated operating expenses (see note 37 of the notes to the consolidated financial statements) less reinsurance commission received and profit shares from reinsurance business ceded (see note 33 of the notes to the consolidated financial statements) increased slightly by 2.9 per cent to €1,357.6 million in the 2013 financial year (2012: €1,319.3 million). Acquisition costs less reinsurance commission received fell by 0.3 per cent to €917.6 million (2012: €920.1 million). Other operating expenses increased by 10.2 per cent to €439.9 million (2012: €399.2 million) due to performance-based employee participation and provisions in connection with strategic projects.

UNIQA's cost ratio after reinsurance, i.e. the ratio of total operating expenses less reinsurance commission received and profit shares from reinsurance business ceded to Group premiums earned including the savings portion of unit- and index-linked life insurance, decreased to 24.1 per cent in the past year as a result of the developments mentioned above (2012: 25.0 per cent). The cost ratio before reinsurance was 23.1 per cent (2012: 23.9 per cent).

Investment result

Total investments including land and buildings used by the Group, real estate held as investments, shares in associates and investments of the unit- and index-linked life insurance and current cash and cash equivalents increased by 4.0 per cent to €27,383.6 million in the 2013 financial year (31 December 2012: €26,326.0 million).

Net investment income fell slightly by 1.4 per cent to €780.0 million (2012: €791.4 million) due to the sustained low interest rate environment. A detailed presentation of investment income can be found in the notes to the consolidated financial statements (note 34).

Earnings before taxes of €305.6 million

In 2013, UNIQA recorded an extremely satisfactory profit from ordinary activities of €305.6 million, up 49.7 per cent on the previous year (2012: €204.2 million); this was due to the encouraging developments in all operational segments. The net profit for the period amounted to €286.8 million (2012: €166.5 million). This figure includes the result from discontinued operations in the amount of €50.0 million (2012: €9.9 million) from the reversal of a provision reported under other provisions in connection with the sale of the Mannheimer Group. As a result, consolidated profit increased significantly by 123.0 per cent to €283.4 million (2012: €127.1 million), while earnings per share rose to €1.20 (2012: €0.75). In 2013, the return on equity (ROE) after taxes and minority interests increased to 11.9 per cent (2012: 8.8 per cent).

The Management Board will therefore propose the payment of a dividend of €0.35 per share to the Supervisory Board and the Annual General Meeting.

Group equity and total assets

In the past financial year, total Group equity increased by 37.4 per cent or €760.0 million to €2,789,9 million as a result of the re-IPO (31 December 2012: €2,030.0 million). This figure includes minority interests of €22.2 million (31 December 2012: €20.7 million). Accordingly, the solvency ratio (Solvency I) increased to 287.1 per cent (31 December 2012: 216.0 per cent). Total Group assets increased by 3.3 per cent in the year under review to total €31,068.6 million as of 31 December 2013 (31 December 2012: €30,054.6 million).

Cash flow

In 2013, net cash from operating activities amounted to €633.6 million (2012: €1,133.0 million). Net cash used in investing activities amounted to €1,786.9 million (2012: €1,185.5 million). The increase in the share capital meant that net cash from financing activities rose to €813.0 million (2012: €335.0 million).

The total change in cash and cash equivalents was minus €340.3 million (2012: €282.5 million). At the end of 2013, the Group had cash and cash equivalents in the amount of €617.0 million (2012: €960.1 million).

Employees

In 2013, the average number of employees at UNIQA fell to 14,277 as a result of the sale of the Austria Hotels International Group (2012: 14,795). Of this figure, 5,893 (2012: 6,308) were employed in sales positions. The number of employees in administrative roles decreased to 8,384 (2012: 8,487).

In the 2013 financial year, the Group had 2,899 employees (2012: 2,963) in the Central European (CE) region – consisting of Poland, Slovakia, the Czech Republic and Hungary –2,028 employees (2012: 2,279) in the Southeastern European (SEE) region – consisting of Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Kosovo, Macedonia, Montenegro and Serbia – and 2,489 employees (2012: 2,509) in the Eastern European (EE) region, i.e. Romania and Ukraine. There were 94 employees (2012: 61) in Russia (RU). The average number of employees in the Western European markets increased slightly to 348 (2012: 334). A total of 6,419 people were employed in Austria (2012: 6,649). Including the employees of the general agencies working exclusively for UNIQA, the total number people working for the Group amounted to 21,928.

In 2013, 51 per cent of the employees working in administrative positions at UNIQA Insurance Group AG in Austria were female. In sales, the male-female ratio was 80:20. 19 per cent (2012: 21 per cent) of employees worked on a part-time basis. The average age of the workforce remained at 42 years in the year under review (2012: 42 years). All in all, 14.4 per cent of the employees participated in UNIQA's bonus system in 2013 (2012: 14.1 per cent), a variable remuneration system that is linked both to the success of the company and to personal performance. UNIQA also offers young people in training the opportunity to get to know foreign cultures and make international contacts. 39 apprentices are currently being trained, and a total of 10 new apprentices were accepted in 2013.

OPERATIONAL SEGMENTS

UNIQA Austria

Premiums

In 2013, UNIQA Austria increased the premium volume written, including the savings portion of unit- and index-linked life insurance, by 3.6 per cent to €2,806.7 million (2012: €2,708.2 million). Recurring premiums increased by 4.0 per cent to €2,774.6 million (2012: €2,668.3 million). However, single premiums declined slightly to €32.1 million (2012: €39.9 million).

Including the savings portion of unit- and index-linked life insurance, premiums earned by UNIQA Austria amounted to €2,196.2 million (2012: €2,087.4 million). Retained premiums earned (in accordance with IFRS) increased by 4.7 per cent to €1,999.2 million in 2013 (2012: €1,908.6 million).

The premium volume written in property and casualty insurance rose by 3.5 per cent to €1,326.2 million (2012: €1,280.9 million), while the corresponding figure for health insurance increased by 3.7 per cent to €866.2 million (2012: €835.4 million). The premium volume written in life insurance (including the savings portion of unit- and index-linked life insurance) grew by 3.8 per cent to €614.2 million (2012: €591.9 million).

Retained premiums earned (in accordance with IFRS) increased by 7.6 per cent to €747.6 million in property and casualty insurance (2012: €694.6 million), by 3.5 per cent to €865.2 million in health insurance (2012: €835.8 million) and by 2.2 per cent to €386.4 million in life insurance (2012: €378.2 million). Including the savings portion of unit- and index-linked life insurance, premiums earned in life insurance amounted to €583.5 million (2012: €557.0 million).

Benefits

Retained insurance benefits at UNIQA Austria increased by 3.8 per cent to €1,680.5 million in 2013 (2012: €1,618.9 million). Retained insurance benefits rose by 3.4 per cent to €493.5 million in property and casualty insurance (2012: €477.3 million), by 2.4 per cent to €736.2 million in health insurance (2012: €719.1 million) and by 6.7 per cent to €450.7 million in life insurance (2012: €422.4 million). This meant that the loss ratio in property and casualty insurance amounted to 66.0 per cent in 2013 (2012: 68.7 per cent).

Operating expenses

Operating expenses less reinsurance commission received and profit shares from reinsurance business in the amount of €179.4 million (2012: €186.0 million) increased by 6.4 per cent to €418.1 million in the 2013 financial year (2012: €393.0 million). Operating expenses rose by 10.6 per cent to €190.9 million in property and casualty insurance (2012: €172.5 million) and by 9.0 per cent to €122.6 million in health insurance (2012: €112.5 million), whereas the figure for life insurance declined by 3.1 per cent to €104.6 million (2012: €108.0 million).

UNIQA Austria's cost ratio after reinsurance, i.e. the ratio of total operating expenses less reinsurance commission received and profit shares from reinsurance business ceded to premiums earned, including the savings portion of unit- and index-linked life insurance, remained essentially unchanged at 19.0 per cent in the year under review (2012: 18.8 per cent).

Investment result

Net investment income in the UNIQA Austria segment increased by 10.8 per cent to €379.1 million in 2013 (2012: €342.2 million).

Profit from ordinary activities

UNIQA Austria's profit from ordinary activities increased by 23.0 per cent to €231.0 million in the year under review due to the improved investment result (2012: €187.8 million). The profit from ordinary activities increased by 22.2 per cent to €82.7 million in property and casualty insurance (2012: €67.7 million), whereas the figure for health insurance fell slightly by 0.7 per cent to €94.6 million (2012: €95.3 million). UNIQA Austria more than doubled its profit from ordinary activities in the life insurance segment, which rose by 116.6 per cent to €53.7 million (2012: €24.8 million).

Raiffeisen Insurance

Premiums

In 2013, Raiffeisen Insurance increased the premium volume written, including the savings portion of unit- and index-linked life insurance, by 7.2 per cent to €878.5 million (2012: €819.4 million). Recurring premiums rose by 7.6 per cent to €825.3 million (2012: €767.1 million), while single premiums increased by 1.7 per cent to €53.1 million (2012: €52.3 million).

Including the savings portion of unit- and index-linked life insurance, premiums earned in the Raiffeisen Insurance segment amounted to €767.7 million (2012: €705.2 million). Retained premiums earned (in accordance with IFRS) increased by 8.4 per cent to €570.6 million in 2013 (2012: €526.5 million).

The premiums written in property and casualty insurance rose by 8.6 per cent to €145.7 million (2012: €134.1 million), while the corresponding figure for life insurance increased by 6.9 per cent to €732.8 million (2012: €685.2 million). The Raiffeisen Insurance segment does not offer health insurance.

Retained premiums earned (in accordance with IFRS) increased by 6.1 per cent to €76.8 million in property and casualty insurance (2012: €72.3 million) and by 8.7 per cent to €493.9 million in life insurance (2012: €454.2 million). Including the savings portion of unitand index-linked life insurance, premiums earned in life insurance amounted to €690.9 million (2012: €632.9 million).

Benefits

Retained insurance benefits in the Raiffeisen Insurance segment increased by 9.2 per cent to €630.0 million in 2013 (2012: €577.0 million). Retained insurance benefits in property and casualty insurance rose by 11.3 per cent to €52.9 million (2012: €47.5 million), while the figure for life insurance increased by 9.0 per cent to €577.1 million (2012: €529.5 million). This meant that the loss ratio in property and casualty insurance amounted to 68.8 per cent in 2013 (2012: 65.6 per cent).

Operating expenses

Operating expenses less reinsurance commission received and profit shares from reinsurance business in the amount of €26.2 million (2012: €33.5 million) declined by 16.6 per cent to €111.7 million in 2013 (2012: €134.0 million) due to the annual adjustment of assumptions for the calculation of deferred acquisition costs. Operating expenses in property and casualty insurance fell by 11.7 per cent to €16.6 million (2012: €18.8 million), while the figure for life insurance declined by 17.4 per cent to €95.2 million (2012: €115.3 million).

The cost ratio after reinsurance in the Raiffeisen Insurance segment, i.e. the ratio of total operating expenses less reinsurance commission received and profit shares from reinsurance business ceded to premiums earned, including the savings portion of unit- and index-linked life insurance, decreased to 14.6 per cent in 2013 (2012: 19.0 per cent).

Investment result

In 2013, net investment income in the Raiffeisen Insurance segment declined slightly by 7.3 per cent to €251.6 million (2012: €271.4 million).

Profit from ordinary activities

Raiffeisen Insurance's profit from ordinary activities increased by 7.0 per cent to €64.6 million in the year under review (2012: €60.4 million). The profit from ordinary activities in property and casualty insurance rose by 74.9 per cent to €9.1 million (2012: €5.2 million), while the figure in life insurance remained essentially unchanged year-on-year at €55.5 million (2012: €55.2 million).

UNIQA International

In 2013, UNIQA International increased the premium volume written, including the savings portion of unit- and index-linked life insurance, by 11.3 per cent to €2,162.4 million (2012: €1,942.8 million). Recurring premiums rose by 4.2 per cent to €1,564.9 million (2012: €1,501.5 million), while single premiums increased by 35.4 per cent to €597.5 million (2012: €441.4 million).

Including the savings portion of unit- and index-linked life insurance, premiums earned by UNIQA International amounted to €1,631.4 million (2012: €1,414.3 million). Retained premiums earned (in accordance with IFRS) increased by 17.9 per cent to €1,323.2 million in 2013 (2012: €1,122.0 million).

While the premiums written in property and casualty insurance rose by 1.9 per cent to €1,093.7 million (2012: €1,073.1 million), the corresponding figure for health insurance declined slightly by 3.2 per cent to €71.4 million (2012: €73.8 million). The premiums written in life insurance (including the savings portion of unit- and index-linked life insurance) increased substantially by 25.3 per cent to €997.3 million (2012: €795.9 million).

Retained premiums earned (in accordance with IFRS) increased by 1.6 per cent to €596.6 million in property and casualty insurance (2012: €587.3 million), by 5.6 per cent to €69.7 million in health insurance (2012: €66.0 million) and by 40.2 per cent to €656.8 million in life insurance (2012: €468.7 million). Including the savings portion of unit- and index-linked life insurance, premiums earned in life insurance amounted to €965.1 million (2012: €761.0 million).

In Central Europe (CE) – Poland, Slovakia, the Czech Republic and Hungary – premiums earned, including the savings portion of unit- and index-linked life insurance, increased by 5.5 per cent to €606.8 million in the 2013 financial year (2012: €575.4 million). In Eastern Europe (EE) – consisting of Romania and Ukraine – premiums earned, including the savings portion of unit- and index-linked life insurance, rose by 27.8 per cent to €148.8 million (2012: €116.4 million). In Southeastern Europe (SEE) – Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Kosovo, Macedonia, Montenegro and Serbia – premiums grew by 9.1 per cent to €158.7 million in 2013 (2012: €145.5 million). In Russia (RU), premiums earned, including the savings portion of unit- and index-linked life insurance, increased by 51.2 per cent to €64.3 million (2012: €42.5 million), while the figure for Western Europe (WE) – Italy, Liechtenstein and Switzerland – rose by 22.1 per cent to €652.9 million due to the increase in single premiums in Italy (2012: €534.5 million).

Benefits

Retained insurance benefits at UNIQA International increased by 23.9 per cent to €955.9 million in 2013 (2012: €771.5 million). Retained insurance benefits in property and casualty insurance rose by 6.6 per cent to €366.1 million (2012: €343.5 million), whereas the figure for health insurance declined by 3.3 per cent to €42.5 million (2012: €44.0 million). Retained insurance benefits in life insurance increased by 42.5 per cent to €547.4 as a result of the sharp rise in the premium volume (2012: €384.0 million). The loss ratio in property and casualty insurance increased slightly to 61.4 per cent in 2013 (2012: 58.5 per cent).

In the CE region, benefits fell by 12.9 per cent to €239.1 million in 2013 (2012: €274.5 million), while the figure for the EE region rose by 46.8 per cent to €92.9 million (2012: €63.3 million). In SEE, benefits increased by 11.4 per cent to €95.6 million (2012: €85.8 million). Benefits amounted to €36.3 million in Russia (2012: €23.3 million), while the benefit volume in Western Europe also rose by 51.5 per cent to €492.1 million on the back of the strong growth in the premium volume (2012: €324.7 million).

Operating expenses

Operating expenses less reinsurance commission received and profit shares from reinsurance business in the amount of €147.3 million (2012: €128.7 million) increased slightly by 1.2 per cent to €458.1 million in the 2013 financial year (2012: €452.5 million). Operating expenses fell by 4.7 per cent to €250.4 million in property and casualty insurance (2012: €262.8 million), whereas the figures for health insurance and life insurance increased by 17.9 per cent to €28.6 million (2012: €24.2 million) and 8.3 per cent to €179.1 million (2012: €165.4 million) respectively.

UNIQA International's cost ratio after reinsurance, i.e. the ratio of total operating expenses less reinsurance commission received and profit shares from reinsurance business ceded to premiums earned, including the savings portion of unit- and index-linked life insurance, decreased to 28.1 per cent in the past year as a result of the developments mentioned above (2012: 32.0 per cent).

In 2013, operating expenses less reinsurance commission received and profit shares from reinsurance business fell by 0.4 per cent to €178.5 million in CE (2012: €179.3 million), increased by 12.5 per cent to €74.2 million in EE (2012: €66.0 million) and rose by 10.6 per cent to €76.5 million in SEE (2012: €69.2 million). Operating expenses in Russia amounted to €27.3 million (2012: €20.6 million), while the figure for Western Europe declined by 11.2 per cent to €74.8 million (2012: €84.2 million). Operating expenses attributable to administration (UNIQA International AG) decreased by 19.5 per cent to €26.8 million (2012: €33.3 million).

Investment result

Net investment income decreased slightly by 4.5 per cent to €143.1 million in 2013 (2012: €149.8 million).

Profit from ordinary activities

The profit from ordinary activities in the UNIQA International segment improved significantly in the year under review to €19.6 million (2012: loss of €17.6 million). The loss on ordinary activities in property and casualty insurance amounted to €1.8 million (2012: €22.5 million), whereas the profit from ordinary activities in health insurance increased to €1.6 million (2012: €0.9 million) and the corresponding figure for life insurance quadrupled to €19.7 million (2012: €4.0 million).

Reinsurance

The premium volume written in the reinsurance segment increased by 27.6 per cent to €1,633.1 million in 2013 (2012: €1,280.0 million), whereas retained premiums earned (in accordance with IFRS) fell by 2.1 per cent to €1,073.6 million (2012: €1,096.5 million).

Retained insurance benefits in the reinsurance segment declined by 6.1 per cent to €782.5 million in 2013 (2012: €833.3 million). This includes a loss (retained) due to the flooding in the second quarter of 2013 in the amount of €23 million.

Operating expenses less reinsurance commission received and profit shares from reinsurance business in the amount of €3.9 million (2012: €2.8 million) increased slightly by 3.0 per cent to €333.6 million (2012: €323.8 million).

As a result of this development, the loss on ordinary activities in the reinsurance segment improved by €35.6 million to €18.0 million (2012: loss of €53.5 million).

Group Functions and Consolidation

The profit from ordinary activities in the Group Functions and Consolidation segment fell by 69.1 per cent to €8.4 million (2012: €27.2 million). One reason for this development was the lower level of investment income.

Net investment income decreased to minus €15.6 million in 2013 (2012: €13.0 million). This figure includes the book profit on the disposal of the Austria Hotels International Group, which amounted to around €52 million.

SIGNIFICANT POST-BALANCE SHEET DATE EVENTS

There were no events requiring reporting after the balance sheet date.

OUTLOOK

Economic outlook

UNIQA expects the economic environment to continue to improve in 2014. The euro zone emerged from recession in the past year. Economists are forecasting moderate growth in real GDP of around 1 per cent in 2014. With sentiment among households and companies slowly improving, UNIQA expects private consumption and capital expenditure to make a stronger contribution to growth. This is also likely to benefit the insurance industry. Economic experts are forecasting GDP growth of 1.5 per cent for Austria in 2014.

UNIQA also expects the economic upturn to continue in CEE in 2014. Growth for the region as a whole is forecast at around 2 per cent. The improved economic conditions in the euro zone are particularly beneficial for those EU member states in the CEE region that have a large export sector. Although wage development remains moderate, purchasing power and domestic demand are being boosted by the low level of inflation.

An escalation of the security crisis in Ukraine would primarily affect Russia. The risk of contagion for the wider region appears to be comparatively low at present. Growth prospects in Romania and Bulgaria have improved generally. In Croatia and Serbia, UNIQA is focusing on the long-term catch-up potential in connection with the economic reforms initiated as part of the former country's accession to the EU last year and the latter country's ongoing accession negotiations. UNIQA also expects the smaller nations of Southeastern Europe to see a slight economic upturn in 2014.

Austrian insurance market

In the 1st quarter of 2014, the Austrian legislature has cut the contractual minimum commitment period for insurance-tax-privileged single premiums in life insurance back to ten years. However, this is limited to persons above the age of 50. This should result in an increase in single premium business in Austria.

Despite this, UNIQA expects moderately positive development in the Austrian insurance market. Growth in line with the multi-year trend is expected in the health insurance business especially.

International insurance markets

Expectations for premium growth in the CEE region in 2014 are only cautiously optimistic. The effects of current political crises such as in Ukraine cannot yet be estimated with confidence. Similarly, motor vehicle insurance in particular is subject to intensive price pressure in some countries, especially in Romania. Nevertheless, UNIQA will consistently implement its strategic growth and profitability programmes and thus grow faster than the market.

In the longer term, the markets in the CEE region continue to offer major growth potential. The catch-up requirements with regard to insurance products are made apparent by indicators such as a significantly below-average insurance density relative to developed markets in the region.

Profit on ordinary activities

For 2014, the UNIQA Group has set itself the objective of significantly increasing its profit on ordinary activities once again compared with 2013. This assumes that the capital market environment will be stable, that economic development will continue to improve and that losses caused by natural disasters will remain within a normal range.

INFORMATION IN ACCORDANCE WITH SECTION 243A (1) OF THE AUSTRIAN COMMERCIAL CODE

    1. The share capital of UNIQA Insurance Group AG ("the Company") amounts to €309,000,000 and is composed of 309,000,000 no-par value bearer shares. Of the share capital, €285,356,365 is fully paid up and €23,643,635 is contributed by way of non-cash contributions. All shares offer the same rights and obligations.
    1. Due to their voting commitments, the shares of Austria Versicherungsverein auf Gegenseitigkeit Privatstiftung, Austria Versicherungsverein Beteiligungs-Verwaltungs GmbH, BL Syndikat Beteiligungs Gesellschaft m.b.H., Collegialität Versicherungsverein Privatstiftung, UQ Assekuranz Holding GmbH and RZB Versicherungsbeteiligung GmbH are counted together. Reciprocal purchase option rights have been agreed between the first four of these shareholders.
    1. Raiffeisen Zentralbank Österreich Aktiengesellschaft indirectly holds a total of 31.40 per cent of the share capital of the Company (allocated in accordance with the Austrian Stock Exchange Act) via BL Syndikat Beteiligungs Gesellschaft m.b.H., RZB Versicherungsbeteiligung GmbH and UQ Assekuranz Holding GmbH; Austria Versicherungsverein auf Gegenseitigkeit Privatstiftung holds a total of 30.58 per cent of the share capital of the Company (allocated in accordance with the Austrian Stock Exchange Act) directly and indirectly via Austria Versicherungsverein Beteiligungs-Verwaltungs GmbH (equity interests as of 25 October 2013).
    1. No shares with special control rights have been issued.
    1. As part of the capital increase (re-IPO) in October 2013, employees of UNIQA Insurance Group AG and its affiliated Group companies in Austria subscribed for a total of 564,315 new no-par value bearer shares at a discount of 20 per cent off of the offer and subscription price.
    1. There are no provisions in the Articles of Association or other provisions that go beyond the statutory provisions for appointing Management Board and Supervisory Board members or for modifying the Articles of Association with the exception of the provision that, when a Supervisory Board member turns 70 years of age, he or she shall retire from the Supervisory Board as of the end of the next Annual General Meeting.
    1. The Management Board is authorised to increase the Company's share capital, with the approval of the Supervisory Board, by a total of up to €12,371,850 up to and including 30 June 2018. The Management Board is also authorised to buy back up to 21,424,790 treasury shares via the Company and/or via subsidiaries of the Company (section 66 of the Austrian Stock Corporation Act) up to and including 27 November 2015. The Company held 819,650 treasury shares as of 31 December 2013.
    1. With regard to the holding company STRABAG SE, there are corresponding agreements with other shareholders of this holding company.
    1. There are no reimbursement agreements for the event of a public takeover offer.

INFORMATION IN ACCORDANCE WITH SECTION 243A (2) OF THE AUSTRIAN COMMERCIAL CODE

The most important features of the internal controlling and risk management system with regard to the financial reporting process are described in the notes to the consolidated financial statements (risk report).

PROPOSAL FOR THE APPROPRIATION OF PROFIT

The single-entity financial statements of UNIQA Insurance Group AG prepared in accordance with the Austrian Commercial Code report a net retained profit for the 2013 financial year of €108,208,827.81 (2012: €53,739,218.05). The Management Board will propose to the Annual General Meeting on 26 May 2014 that this net retained profit be used to pay a dividend of €0.35 for each of the 309,000,000 issued no-par value shares with dividend rights at the reporting date and that the remaining amount be carried forward to new account.

Vienna, 25 March 2014

Andreas Brandstetter Chairman of the Management Board

Wolfgang Kindl Member of the Management Board

Hannes Bogner Member of the Management Board

Thomas Münkel Member of the Management Board

Kurt Svoboda Member of the Management Board

Consolidated Balance Sheet as at 31 December 2013

Assets Notes 31.12.2013 31.12.20121) 1.1.20121)
Figures in € thousand
A. Tangible assets
I. Self-used land and buildings 1 198,433 194,151 252,288
II. Other tangible assets 2 88,156 112,604 131,261
286,589 306,755 383,549
B. Land and buildings held as financial investments 3 1,652,485 1,690,763 1,566,958
C. Intangible assets
I. Deferred acquisition costs 4 927,900 868,802 899,732
II. Goodwill 5 510,174 523,753 573,367
III. Other intangible assets 6 24,455 25,170 30,551
1,462,530 1,417,725 1,503,649
D. Shares in associated companies 7 545,053 544,522 545,390
E. Investments
I. Variable-yield securities
1. Available for sale 9 863,810 1,399,352 1,639,707
2. At fair value through profit or loss 131,264 371,262 549,296
995,074 1,770,614 2,189,002
II. Fixed interest securities
1. Available for sale 9 15,136,246 13,186,622 11,215,448
2. At fair value through profit or loss 439,374 441,623 389,645
15,575,620 13,628,244 11,605,094
III. Loans and other investments
1. Loans 11 944,813 1,089,649 2,189,439
2. Cash at credit institutions/cash at banks 12 1,273,852 1,189,217 1,023,133
3. Deposits with ceding companies 12 126,761 129,755 140,657
2,345,426 2,408,621 3,353,229
IV. Derivative financial instruments
1. Variable-yield 10 98 6,363 4,160
2. Fixed interest 10 73,283 55,844 24,338
73,381 62,206 28,498
18,989,501 17,869,686 17,175,822
F. Investments held on account and at risk of life insurance policyholders 24 5,381,201 5,066,828 4,396,016
G. Share of reinsurance in technical provisions
I. Provision for unearned premiums 19 14,643 9,869 18,542
II. Actuarial provision 20 413,385 434,379 455,835
III. Provision for outstanding claims 21 123,620 159,763 207,271
IV. Provision for profit-unrelated premium refunds 22 0 0 4
V. Other technical provisions 1,604 1,836 2,494
23 553,252 605,847 684,146
H. Share of reinsurance in technical provisions held on account
and at risk of life insurance policyholders
24 389,206 408,818 405,513
I. Receivables, including receivables under insurance business 13
I. Reinsurance receivables 84,821 42,623 58,825
II. Other receivables 856,146 845,186 870,767
III. Other assets 38,778 48,369 58,404
979,746 936,179 987,996
J. Receivables from income tax 14 69,881 55,098 51,586
K. Deferred tax assets 15 142,215 128,608 198,748
L. Liquid funds 616,976 960,065 683,094
M. Assets in disposal groups available for sale 8 0 63,661 0
Total assets 31,068,634 30,054,554 28,582,469

1) The figures as of 31 December 2012 and 31 December 2011 were adjusted in accordance with IAS 8.42.

I
Equity and liabilities
Figures in € thousand
Notes 31.12.2013 31.12.20121) 1.1.20121)
A. Total equity
I. Shareholders' equity 16
1. Subscribed capital and capital reserves 1,789,920 1,064,594 540,681
2. Revenue reserves 792,204 656,708 414,397
3. Revaluation reserves 193,465 315,528 –44,663
4. Actuarial gains and losses on defined benefit plans –116,081 –95,260 –36,147
5. Group total profit 108,209 67,729 18,704
2,767,717 2,009,299 892,971
II. Minority interests in shareholders' equity 17 22,210 20,651 218,309
2,789,927 2,029,950 1,111,281
B. Subordinated liabilities 18 600,000 450,000 575,000
C. Technical provisions
I. Provision for unearned premiums 19 621,986 617,165 616,034
II. Actuarial provision 20 16,409,428 16,158,189 16,706,249
III. Provision for outstanding claims 21 2,367,882 2,365,841 2,456,528
IV. Provision for profit-unrelated premium refunds 22 46,479 44,578 51,533
V. Provision for profit-related premium refunds, i.e. policyholder profit sharing 22 334,753 556,218 7,786
VI. Other technical provisions 46,182 48,929 49,982
23 19,826,710 19,790,921 19,888,111
D. Technical provisions held on account
and at risk of life insurance policyholders 24 5,299,625 4,983,029 4,318,331
E. Financial liabilities
I. Liabilities from loans 25 18,535 27,494 47,114
II. Derivatives 10 8,301 7,471 26,598
26,836 34,965 73,711
F. Other provisions
I. Pensions and similar provisions 26 586,757 566,620 593,019
II. Other provisions 27 249,924 304,389 158,957
836,681 871,009 751,976
G. Payables and other liabilities 28
I. Reinsurance liabilities 834,056 887,405 902,472
II. Other payables 456,432 570,643 617,402
III. Other liabilities 23,040 31,226 43,318
1,313,527 1,489,275 1,563,192
H. Liabilities from income tax 29 40,712 28,623 19,224
I. Deferred tax liabilities 30 334,616 365,590 281,642
J. Liabilities in disposal groups available for sale 8 0 11,191 0

Total equity and liabilities 31,068,634 30,054,554 28,582,469

1) The figures as of 31 December 2012 and 31 December 2011 were adjusted in accordance with IAS 8.42.

Consolidated Income Statement from 1 January to 31 December 2013

Figures in € thousand Notes 2013 20121)
1. Premiums written (retained) 31
a) Gross 5,157,576 4,864,151
b) Reinsurers' share –216,727 –213,504
4,940,849 4,650,647
2. Change in unearned premiums (retained)
a) Gross –10,821 –18,435
b) Reinsurers' share 5,860 –8,302
–4,961 –26,738
3. Premiums earned (retained) 32
a) Gross 5,146,755 4,845,715
b) Reinsurers' share –210,867 –221,806
4,935,888 4,623,909
4. Income from fees and commissions 33
Reinsurance commission and profit shares from reinsurance business ceded 28,302 35,731
5. Net investment income 34 780,002 791,437
of which profit from associated companies 22,229 16,499
6. Other income 35 64,097 46,562
Total income 5,808,289 5,497,640
7. Insurance benefits 36
a) Gross –4,073,903 –3,873,806
b) Reinsurers' share 118,635 115,261
–3,955,268 –3,758,545
8. Operating expenses 37
a) Acquisition costs –945,950 –955,802
b) Other operating expenses –439,941 –399,204
9. Other expenses 38 –1,385,891
–121,934
–1,355,006
–124,020
10. Amortisation of goodwill –7,301 –24,937
Total expenses –5,470,394 –5,262,509
11. Operating profit 337,895 235,131
12. Financing costs –32,281 –30,955
13. Profit on ordinary activities 305,614 204,176
14. Income taxes 39 –68,837 –47,576
15. Result from discontinued operations (after taxes) 50,000 9,873
16. Net profit 286,777 166,473
of which consolidated profit/loss 283,447 127,120
of which minority interests 3,330 39,353
Earnings per share (in €)
2)
16 1.20 0.75
Average number of shares in circulation 235,294,119 169,599,813

1) The figures of the previous year were adjusted according to IAS 8.42. 2) The diluted earnings per share is equal to the undiluted earnings per share. Calculated on the basis of the consolidated profit.

Consolidated Comprehensive Income Statement from 1 January to 31 December 2013

Figures in € thousand 2013 20121)
Net profit 286,777 166,473
Not included in the income statement in the subsequent period
Actuarial gains and losses on defined benefit plans
Gains (losses) recognised in equity –32,157 –94,757
Gains (losses) recognised in equity – deferred tax 6,757 18,049
Gains (losses) recognised in equity – deferred profit participation 4,579 21,096
–20,821 –55,612
Included in the income statement in the subsequent period
Foreign currency translation
Gains (losses) recognised in equity –24,897 11,650
Included in the income statement –6,332 0
Unrealised gains and losses on investments
Gains (losses) recognised in equity –170,192 1,234,070
Gains (losses) recognised in equity – deferred tax 21,194 –168,733
Gains (losses) recognised in equity – deferred profit participation 76,778 –652,986
Included in the income statement –239,082 –100,122
Included in the income statement – deferred tax 22,813 10,948
Included in the income statement – deferred profit participation 165,931 72,291
Change resulting from valuation at equity
Gains (losses) recognised in equity –10,979 –2,241
Included in the income statement –1,710 0
Other changes2) –1,540 –360
–168,016 404,516
Other result –188,837 348,904
Comprehensive income 97,940 515,377
of which attributable to UNIQA Insurance Group AG shareholders 95,105 445,810
of which minority interests 2,835 69,566

1) The figures of the previous year were adjusted according to IAS 8.42.

2) The other changes result primarily from currency fluctuations.

The figures as of 31 December 2012 and 31 December 2011 were adjusted in accordance with IAS 8.42.

As a result of a reclassification of regulatory reserves of the associated company VALIDA Holding AG from external funds to equity, the at-equity recognition was adjusted in the amount of € 18,371 thousand.

Furthermore, the balance of a clearing account of the Hungarian subsidiary was derecognised. This adjustment increased other liabilities by € 4,829 thousand.

Additionally, the effects of forward purchase agreements and put options connected to past company acquisitions were recognised. This resulted in a change of goodwill, minority interests in shareholders' equity and other liabilities with a total net effect of € 1,526 thousand.

Finally, deferred taxes (deferred tax assets and liabilities) were adjusted on several grounds. This caused a total net effect of € 353 thousand.

Overall, the adjustments made resulted in an increase of equity of € 12,369 thousand as of 31 December 2012.

In addition, shares in associated companies and other provisions were reclassified as investments available for sale and other liabilities respectively.

The table below shoes the effects of the adjustments on the individual items of the consolidated balance sheet, the consolidated income statement and the earnings per share.

Consolidated Balance Sheet
Figures in € thousand
31.12.2012
Adjusted
31.12.2012
As published in
annual report
31.12.2012
Adjustment
Assets
C. Intangible assets 1,417,725 1,414,406 3,318
II. Goodwill 523,753 520,435 3,318
D. Shares in associated companies 544,522 529,602 14,921
E. Investments 17,869,686 17,866,236 3,450
I. Variable-yield securities 1,770,614 1,767,164 3,450
1. Available for sale 1,399,352 1,395,902 3,450
J. Receivables from income tax 55,098 54,561 537
K. Deferred tax assets 128,608 133,504 –4,896
Total assets 30,054,554 30,037,224 17,330
Equity and liabilities
A. Total equity 2,029,950 2,017,581 12,369
I. Shareholders' equity 2,009,299 1,995,309 13,990
5. Group total profit 67,729 53,739 13,990
II. Minority interests in shareholders' equity 20,651 22,272 –1,621
F. Other provisions 871,009 915,637 –44,627
II. Other provisions 304,389 349,017 –44,627
G. Payables and other liabilities 1,489,275 1,434,438 54,837
II. Other payables 570,643 515,807 54,837
H. Liabilities from income tax 28,623 28,557 67
I. Deferred tax liabilities 365,590 370,905 –5,316
Total equity and liabilities 30,054,554 30,037,224 17,330
Consolidated Income Statement
Figures in € thousand
2012
after change
2012
before change
2012
change
5. Net investment income 791,437 791,546 –109
of which profit from associated companies 16,499 19,053 –2,555
9. Other expenses –124,020 –122,954 –1,066
11. Operating profit 235,131 236,306 –1,175
13. Profit on ordinary activities 204,176 205,351 –1,175
14. Income taxes –47,576 –45,423 –2,153
16. Net profit 166,473 169,801 –3,328
of which consolidated profit/loss 127,120 130,225 –3,106
of which minority interests 39,353 39,575 –222
Earnings per share (in €) 0.75 0.77 –0.02
Consolidated Balance Sheet
Figures in € thousand
31.12.2011
Adjusted
31.12.2011
As published in
Annual Report
31.12.2011
Adjustment
Assets
C. Intangible assets 1,503,649 1,500,331 3,318
II. Goodwill 573,367 570,048 3,318
D. Shares in associated companies 545,390 530,485 14,906
E. Investments 17,175,822 17,172,249 3,574
I. Variable-yield securities 2,189,002 2,185,429 3,574
1. Available for sale 1,639,707 1,636,133 3,574
J. Receivables from income tax 51,586 51,156 430
K. Deferred tax assets 198,748 206,166 –7,417
Total assets 28,582,469 28,567,658 14,811
Equity and liabilities
A. Total equity 1,111,281 1,095,584 15,697
I. Shareholders' equity 892,971 875,876 17,096
5. Group total profit 18,704 1,608 17,096
II. Minority interests in shareholders' equity 218,309 219,708 –1,399
F. Other provisions 751,976 788,109 –36,133
II. Other provisions 158,957 195,090 –36,133
G. Payables and other liabilities 1,563,192 1,517,916 45,276
II. Other payables 617,402 572,126 45,276
H. Liabilities from income tax 19,224 19,157 67
I. Deferred tax liabilities 281,642 291,739 –10,096
Total equity and liabilities 28,582,469 28,567,658 14,811

Consolidated Cash Flow Statement from 1 January to 31 December 2013

Figures in € thousand 2013 2012
Net profit/loss, including minority interests
Net profit 286,777 166,473
of which interest and dividend payments –12,261 –10,296
Minority interests –3,330 –39,353
Change in technical provisions (net) 424,592 1,673,315
Change in deferred acquisition costs –59,098 –19,401
Change in amounts receivable and payable from direct insurance –105,070 –15,859
Change in other amounts receivable and payable –122,245 –14,601
Change in securities at fair value through profit or loss 231,072 92,347
Realised gains/losses on the disposal of investments –165,248 –1,349,865
Depreciation/appreciation of other investments 195,233 127,053
Change in provisions for pensions and severance payments 20,137 99,546
Change in deferred tax assets/liabilities –37,686 148,464
Change in other balance sheet items 20,406 125,394
Change in goodwill and intangible assets 14,293 180,960
Other non-cash income and expenses as well as accounting period adjustments –66,279 –41,501
Net cash flow from operating activities 633,553 1,132,971
of which cash flow from income tax –72,844 –27,828
Receipts due to disposal of consolidated companies 17,659 180,020
Payments due to acquisition of consolidated companies –7,988 –388,167
Receipts due to disposal and maturity of other investments 5,393,791 9,651,286
Payments due to acquisition of other investments –6,875,941 –9,957,761
Change in investments held on account and at risk of life insurance policyholders –314,373 –670,890
Net cash flow used in investing activities –1,786,852 –1,185,513
Share capital increase 725,326 523,913
Change in investments in own shares 0 0
Dividend payments –53,357 0
Receipts and payments from other financing activities 141,041 –188,904
Net cash flow used in financing activities 813,009 335,009
Change in cash and cash equivalents –340,289 282,466
Change in cash and cash equivalents due to foreign currency translation –2,800 1,039
Change in cash and cash equivalents due to acquisition/disposal of consolidated companies 0 –6,534
Cash and cash equivalents at beginning of period 960,065 683,094
Cash and cash equivalents at end of period 616,976 960,065
of which cash flow from income tax –72,844 –27,828

The cash and cash equivalents correspond to item L. of the assets: Liquid funds.

Development of Group Equity

Subscribed capital and
capital reserves
Revaluation reserve Actuarial gains and losses
on defined benefit plans
Figures in € thousand
As at 31.12.2011 540,681 –44,663 –36,147
Restatement IAS 8 0 0 0
As at 1.1.2012 540,681 –44,663 –36,147
Changes due to:
Capital increase 523,913
Change in consolidation scope
Dividends to shareholders
Comprehensive income 360,191 –59,113
Foreign currency translation
Unrealised gains and losses from valuation at equity
Unrealised capital gains and losses from investments 360,191
Actuarial gains and losses on defined benefit plans –59,113
Net profit
Other
Changes in revenue reserves
As at 31.12.2012 1,064,594 315,528 –95,260
Changes due to:
Capital increase 725,326
Change in consolidation scope
Dividends to shareholders
Comprehensive income –122,063 –20,821
Foreign currency translation
Unrealised gains and losses from valuation at equity
Unrealised capital gains and losses from investments –122,063
Actuarial gains and losses on defined benefit plans –20,821
Net profit
Other
Changes in revenue reserves
As at 31.12.2013 1,789,920 193,465 –116,081
Total
equity
Minority
interests
Shareholders' equity Group total profit Holding of own shares Revenue reserves,
including reserves for
own shares
1,095,584 219,708 875,876 1,608 –10,857 425,255
15,697 –1,399 17,096 17,096 0 0
1,111,281 218,309 892,971 18,704 –10,857 425,255
523,913 523,913
–119,731 –266,335 146,604 146,604
–890 –890 0 0
515,377 69,566 445,810 127,120 17,612
11,650 11,650 11,650
–2,241 0 –2,241 –2,241
395,467 35,276 360,191 0
–55,612 –5,062 –50,549 8,563
166,473 39,353 127,120 127,120 0
–360 –360 0 –360
0 0 –78,094 78,094
2,029,950 20,651 2,009,299 67,729 –10,857 667,565
725,326 725,326
–8,824 –168 –8,656 –8,656
–54,465 –1,108 –53,357 –53,357
97,940 2,835 95,105 283,447 –45,458
–31,229 –31,229 –31,229
–12,689 –12,689 –12,689
–122,558 –495 –122,063
–20,821 0 –20,821 0
286,777 3,330 283,447 283,447
–1,540 –1,540 –1,540

189,610 –189,610 0 0 803,061 –10,857 108,209 2,767,717 22,210 2,789,927

Notes to the consolidated financial statements

GENERAL DISCLOSURES

UNIQA Insurance Group AG is a company based in Austria. The address of the company's registered office is Untere Donaustraße 21, 1029 Vienna. The company's consolidated financial statements for the year ending 31 December 2013 cover UNIQA Insurance Group AG and its subsidiaries (together: the UNIQA Group). The Group primarily conducts business with property, casualty, health and life insurance.

UNIQA Insurance Group AG, as the parent company of the UNIQA Group, is based in Vienna and is registered in the company registry of the Commercial Court of Vienna under FN 92933t. The shares of UNIQA Insurance Group AG are listed on the Vienna Stock Exchange.

The consolidated financial statements were prepared in line with the International Financial Reporting Standards (IFRSs) as endorsed by the European Union (EU). The additional requirements of Section 243a paragraph 2 of the Austrian Commercial Code (UGB) were also met. The consolidated financial statements were approved for publication by the Management Board on 25 March 2014.

They are presented in euro, the company's functional currency. All financial information shown in euro has been rounded to the nearest thousand unless otherwise indicated.

ACCOUNTING REGULATIONS

1. Basis

With the exception of the changes described in the section titled "Changes in major accounting policies" (page 86), the Group applied the following accounting policies consistently to all periods presented in these consolidated financial statements.

2. Consolidation principles

Business combinations

If the Group has obtained control, it accounts for business combinations in line with the acquisition method. The consideration transferred for the acquisition and the identifiable net assets acquired are measured at fair value. All goodwill arising is tested for impairment annually. Any profit from an acquisition at a price below market value is recognised directly in profit or loss. Transaction costs are recognised immediately as expenses if they are not related to the issue of debt securities or equity securities.

The consideration transferred includes no amounts associated with the fulfilment of preexisting relationships. Such amounts are recognised in profit or loss.

Any contingent obligation to pay consideration is measured at fair value as of the acquisition date. If the contingent consideration is classified as equity, it is not remeasured, and a settlement is accounted for within equity. Otherwise, later changes in the fair value of the contingent consideration are recognised in profit or loss.

Non-controlling interests

Non-controlling interests are measured as of the acquisition date with their proportionate share in the identifiable net assets of the acquired entity.

Changes in the Group's share in a subsidiary that do not result in a loss of control are accounted for as equity transactions.

Subsidiaries

Subsidiaries are entities controlled by the Group. The Group controls an entity if it has the power to govern its financial and operating policies so as to obtain benefits from its activities. Control exists when the Group directly or indirectly holds more than half of the voting rights in a subsidiary or when control can otherwise be legally demonstrated via agreements with other investors or the articles of association. Potential voting rights that are currently exercisable or convertible are considered when assessing whether control exists.

The financial statements of subsidiaries are included in the consolidated financial statements from the date control begins until the date control ends.

Loss of control

If the Group loses control of a subsidiary, it derecognises the subsidiary's assets and liabilities and all associated non-controlling interests and other equity components. Any resulting profit or loss is recognised in profit or loss. Any retained interest in the former subsidiary is measured at fair value as of the date of the loss of control.

Shares in associated companies recognised at equity

Associated companies are entities over which the Group has significant influence, but not control or joint control, as regards financial and operating policies.

Shares in associated companies are recognised at equity. They are initially recognised at cost, which also includes transaction costs. After the first-time recognition, the consolidated financial statements include the Group's share in the comprehensive income of the financial investments recognised at equity until the date the significant influence or joint control ends.

Transactions eliminated on consolidation

Intragroup balances and transactions and all unrealised income and expenses from intragroup transactions are eliminated in the preparation of the consolidated financial statements.

Discontinued operations

A discontinued operation is a part of the Group whose operations and cash flows can be clearly distinguished from the rest of the Group and which

  • represents a separate, major line of business or geographical area of operations,
  • is part of a single coordinated plan to dispose of a separate, major line of business or geographical area of operations, or
  • is a subsidiary acquired exclusively with a view to resale.

An operation is classified as discontinued when it is disposed of or as soon as the criteria for classification as "held for sale" are met, whichever is earlier.

If an operation is classified as a discontinued operation, the statement of comprehensive income for the comparative year is adjusted so that it were as if the operation had been discontinued from the start of the comparative year.

Assets held for sale

Non-current assets or disposal groups that include assets and liabilities are classified as held for sale if it is highly probably that they will be realised through sale rather than continued use.

In general, these assets or disposal groups are recognised at the lower of their carrying amounts or fair values less costs to sell. Any impairment loss of a disposal group is firstly attributed to goodwill and then to the remaining assets and liabilities on a proportional basis – with the exception that no loss is attributed to financial assets, deferred tax assets, assets in connection with employee benefits or investment property that continue to be measured according to the Group's other accounting policies. Impairment losses on the first-time classification as held for sale and later profit and loss on remeasurement are recognised in profit or loss.

As soon as they are classified as held for sale, intangible assets and property, plant and equipment are no longer amortised or depreciated and any investees recognised at equity are no longer recognised at equity.

3. Currency translation

Transactions in foreign currencies

Transactions in foreign currencies are translated into the functional currency of the Group entity at the spot exchange rate on the date of the transaction.

Monetary assets and liabilities denominated in a foreign currency on the reporting date are translated into the functional currency at the closing rate. Non-monetary assets and liabilities measured at fair value in a foreign currency are translated at the rate valid on the date the fair value is calculated. Foreign exchange differences are recognised in profit or loss for the period. Non-monetary items measured at historical cost in a foreign currency are not translated.

For the following items, foreign exchange differences are recognised in other comprehensive income in deviation from the policy:

  • Available-for-sale equity instruments (except in the case of impairment, for which foreign exchange differences are reclassified from other comprehensive income into profit or loss),
  • Financial liabilities designated as a hedge of a net investment in a foreign operation, provided the hedge is effective,
  • Qualified cash flow hedges, provided they are effective.

Foreign operations

Assets and liabilities from foreign operations, including the goodwill and fair value adjustments that result from the acquisition, are translated into euro at the closing rate on the reporting date. Income and expenses from foreign operations are translated at the average rate for the year.

Foreign exchange differences are reported in other comprehensive income and recognised in the foreign currency translation reserve in equity if the foreign exchange difference is not attributable to non-controlling interests.

On the disposal of a foreign operation that results in loss of control, joint control or significant influence, the corresponding cumulative amount recognised in the foreign currency translation reserve up to this date is reclassified to profit or loss as part of the result on disposal. In the case of only partial disposal without loss of control over a subsidiary that includes a foreign operation, the corresponding portion of the cumulative exchange difference is attributed to the non-controlling interests. If the Group partially disposes of an associated or jointly controlled company that includes a foreign operation, but retains significant influence or joint control respectively, the corresponding portion of the cumulative foreign exchange difference is reclassified to profit or loss.

If the settlement of monetary items in the form or receivables or liabilities from or to a foreign operation is neither planned nor probable in the foreseeable future, the resulting foreign currency gains and losses are considered part of the net investment in the foreign operation. The foreign currency gains and losses are then reported in other comprehensive income and recognised in the foreign currency translation reserve in equity.

Major exchange rates

€ rates on balance sheet closing date 31.12.2013 31.12.2012
Swiss franc CHF 1.2276 1.2072
Czech koruna CZK 27.4270 25.1510
Hungarian forint HUF 297.0400 292.3000
Croatian kuna HRK 7.6265 7.5575
Polish złoty PLN 4.1543 4.0740
Bosnia and Herzegovina convertible mark BAM 1.9558 1.9558
Romanian leu (new) RON 4.4710 4.4445
Bulgarian lev (new) BGN 1.9558 1.9558
Ukrainian hryvnia UAH 11.3252 10.6208
Serbian dinar RSD 114.5734 112.3722
Russian rouble RUB 45.3246 40.3295
Albanian lek ALL 140.4900 140.1400
Macedonian denar MKD 61.3938 62.2353

4. Actuarial items

Since 1 January 2005, UNIQA Insurance Group AG has applied IFRS 4 published in 2004 for insurance policies. This standard demands that the methods of accounting and valuation be largely unaltered with regard to the actuarial items.

The IFRSs contain no specific regulations that comprehensively govern the recognition and measurement of insurance and reinsurance policies and investment contracts with a discretionary participation feature. Therefore, in accordance with IAS 8, the provisions of the US Generally Accepted Accounting Principles (US GAAP) in the version valid on 1 January 2005 were applied to all cases for which IFRS 4 contains no specific regulations. For balancing the accounts and evaluation of the insurance-specific entries of the life insurer with profit participation, FAS 120 was observed; FAS 60 was applied for specific items in health, property and casualty insurance and FAS 113 in the area of reinsurance. The unit-linked life insurance, where the policyholder bears the investment risk, is stated according to FAS 97.

Insurance and investment contracts

Insurance contracts, i.e. contracts through which significant insurance risk is assumed, and investment contracts with a discretionary participation feature are treated in accordance with IFRS, i.e. under application of US GAAP. Investment contracts, i.e. contracts that do not transfer a significant insurance risk and that do not include a discretionary participation feature, fall under the scope of IAS 39 (Financial Instruments).

Reinsurance contracts

Assumed reinsurance (indirect business) is recognised as an insurance contract in accordance with IFRS 4.

Ceded reinsurance is also subject to the application of IFRS 4 and is presented in a separate asset-side item as per IFRS 4. The profit and loss items (premiums and payments) are deducted openly from the corresponding items in the gross account, while commission income is reported separately as its own item.

Deferred acquisition costs

Deferred acquisition costs are accounted for according to IFRS 4 in conjunction with US GAAP. In the case of property and casualty insurance contracts, costs directly attributable to the acquisition are deferred and distributed over the expected contract term or according to the unearned premiums. In life insurance, the deferred acquisition costs are written down in line with the pattern of expected gross profits or margins.

Unearned premiums

For short-term insurance policies, such as most property and casualty insurance policies, the premiums relating to future years are reported as unearned premiums in line with the applicable regulations of US GAAP. The amount of these unearned premiums corresponds to the insurance cover granted proportionally in future periods.

Premiums levied on the conclusion of certain long-term contracts (e.g. upfront fees) are recognised as unearned premiums. In line with the applicable regulations of US GAAP, these fees are recorded in the same manner as the write-downs of deferred acquisition costs.

They are in principle calculated for each individual policy and exactly to the day. If they are attributable to life insurance, they are included in the premium reserves.

Actuarial provisions

Actuarial provisions are established in the casualty, life and health insurance lines. Their recognition value on the balance sheet is determined according to actuarial principles on the basis of the present value of future benefits to be paid by the insurer less the present value of future net premiums the insurer expects to receive. The actuarial provision of the life insurer is calculated by taking into account prudent and contractually agreed calculation bases.

For policies of a mainly investment character (e.g. unit-linked life insurance), the regulations in the Statement of Financial Accounting Standards No. 97 (FAS 97) are used to value the actuarial provision. The actuarial provision is arrived at by combining the invested amounts, the change in value of the underlying investments and the withdrawals under the policy. For unitlinked insurance policies in which the policyholder carries the sole risk of the value of the investment rising or falling, the actuarial provision is listed as a separate liability entry under "Technical provisions for life insurance where the investment risk is carried by policyholders".

The actuarial provisions for health insurance are determined on a calculation basis of "best estimate", taking into account safety margins. Once a calculation basis has been determined, these basically have to be applied to the corresponding part portfolio for the whole duration (locked-in principle).

Provision for losses and outstanding claims

The provision for outstanding claims in property and casualty insurance contains the actual and the expected amounts of future financial obligations including the claims settlement expenses appertaining thereto, based on accepted statistical procedures. This applies to claims already reported as well as for claims incurred but not yet reported (IBNR). In insurance lines in which past experience does not allow the application of statistical procedures, individual loss provisions are made.

Life insurance is calculated on an individual loss basis with the exception of the provision for unreported claims.

As for health insurance, the provisions for outstanding claims are estimated on the basis of past experience, taking into consideration the known arrears in claim payments.

The provision for the assumed reinsurance business generally complies with the figures of the cedents.

Provision for premium refunds and profit sharing

The provision for premium refunds includes the amounts for profit-related and profitunrelated profit sharing to which the policyholders are entitled on the basis of statutory or contractual regulations.

For life insurance policies with a discretionary participation feature, differences between local measurement and IFRS measurement are presented with deferred profit participation taken into account, whereby this too is reported in profit or loss or in the statement of comprehensive income depending on the recognition of the change in the underlying valuation differences. The amount of the provision for deferred profit participation amounts to generally 85 per cent of the valuation differentials before tax. These valuation differences can also give rise to net positive items, which are also listed here.

Other actuarial provisions

This item basically contains the provision for contingent losses for acquired reinsurance portfolios as well as a provision for expected cancellations and premium losses.

Provision held on account and at risk of life insurance policyholders

This item concerns the actuarial provisions and the remaining technical provisions for obligations from life insurance policies where the value or income is determined by investments for which the policyholder bears the risk or for which the benefit is index-linked. As a general rule, the valuation corresponds with the investments of the unit-linked and index-linked life insurance written at current market values.

5. Employee benefits

Short-term employee benefits

Obligations from short-term employee benefits are recognised as expenses as soon as the associated work is performed. A liability must be recognised for the expected amount to be paid if the Group currently has a legal or de facto obligation to pay this amount on the basis of work performed by the employee and the obligation can be reliably estimated.

Defined contribution plans

Obligations for contributions to defined contribution plans are recognised as expenses as soon as the associated work is performed. Prepaid contributions are recognised as assets if an entitlement to refund or reduction of future payments arises.

Defined benefit plans

The Group's net obligation with regard to defined benefit plans is calculated separately for each plan by estimating the future benefits that the employees have earned in the current and in earlier periods. This amount is discounted and the fair value of any plan assets is deducted.

The calculation of defined benefit obligations is carried out annually by a qualified actuary using the projected unit credit method. If the calculation results in a potential asset for the Group, the asset recognised is limited to the present value of any economic benefit available in the form of future refunds from the plan or reductions in future contributions to the plan. Any valid minimum funding requirements are included in the calculation of the present value of the economic benefit.

Remeasurements of the net liability from defined benefit plans are recognised directly in other comprehensive income. The remeasurement includes the actuarial gains and losses, the income from plan assets (not including interest) and the effect of any asset ceiling (not including interest). The Group calculates net interest expenses (income) on the net liability (asset) from defined benefit plans for the reporting period by applying the discount rate used to measure the defined benefit obligation at the start of the annual reporting period. This discount rate is applied to net liabilities (assets) from defined benefit plans on this date. Any changes in the net liabilities (assets) from defined benefit plans resulting from contribution and benefit payments over the course of the reporting period are taken into account. Net interest expenses and other expenses for defined benefit plans are recognised in profit or loss.

If a plan's benefits are changed or a plan is curtailed, the resulting change in the benefit relating to past service or the gain or loss on the curtailment is recognised directly in profit or loss. The Group recognises gains and losses from the settlement of a defined benefit plan at the date of the settlement.

Other long-term employee benefits

The Group's net obligation with regard to long-term employee benefits comprises the future benefits that the employees have earned in return for work performed in the current and in earlier periods. These benefits are discounted to determine their present value. Remeasurements are recorded in profit or losses in the period in which they arise.

Termination benefits

Termination benefits are recognised as expenses on the earlier of the following dates: when the Group can no longer withdraw the offer of such benefits or when the Group recognises costs for restructuring. If benefits are not expected to be settled within twelve months of the end of the reporting period, they are discounted.

Cash-settled share-based payment transactions (share appreciation rights)

The fair value on the date share-based payment awards are granted to employees is recognised as expense over the period in which the employees become unconditionally entitled to the awards. The amount recognised as expense is adjusted in order to reflect the number of awards expected to fulfil the corresponding service conditions and non-market performance conditions, so that the expense recognised is ultimately based on the number of awards that fulfil the corresponding service conditions and non-market performance conditions at the end of the vesting period. Changes in measurement assumptions likewise result in an adjustment of the recognised provision amounts in profit or loss.

6. Income taxes

Tax expenditure includes actual and deferred tax. Actual tax and deferred tax is recognised in profit or loss, with the exception of any amount associated with a business combination or with an item recognised directly in equity or other comprehensive income.

Actual tax

Actual tax is the expected tax liability or tax receivable on taxable income for the financial year or the tax loss on the basis of interest rates that are valid on the reporting date or will soon be valid, plus all adjustments of the tax liability relating to previous years. Actual tax liabilities include all tax liabilities resulting from the determination of dividends.

Deferred tax

Deferred tax is recognised with regard to temporary differences between the carrying amounts of assets and liabilities for Group accounting purposes and the amounts used for tax purposes. Deferred taxes are not recognised for:

  • Temporary differences on the first-time recognition of assets or liabilities in the event of a transaction that is not a business combination and that affects neither accounting profit before taxes nor taxable profit,
  • Temporary differences in connection with shares in subsidiaries, associated companies and jointly controlled entities, provided the Group is able to control the timing of the reversal of the temporary differences and it is probable that they will not reverse in the foreseeable future,
  • Taxable temporary differences on the first-time recognition of goodwill.

A deferred tax asset is recognised for unused tax losses, unused tax credits and deductible temporary differences to the extent that it is probable that future taxable profit will be available for which they can be used. Deferred tax assets are reviewed on every reporting date and reduced to the extent that it is no longer probable that the associated tax advantage will be realised.

Deferred taxes are measured on the basis of the tax rates expected to be applied to temporary differences as soon as they reverse, and using tax rates that have been enacted or substantively enacted by the end of the reporting period.

The measurement of deferred taxes reflects the tax consequences arising from the Group's expectation of the manner in which it will recover the carrying amounts of its assets or settle its liabilities on the reporting date. For investment property measured at fair value, the presumption that the carrying amount will be recovered through sale was not rebutted.

Deferred tax assets and deferred tax liabilities are netted when certain conditions are met.

7. Property, plant and equipment

Recognition and measurement

Property, plant and equipment are measured at cost less accumulated depreciation and accumulated impairment losses.

If parts of an item of property, plant and equipment have different useful lives, they are recognised as separate items (main components) of property, plant and equipment.

Any profit or loss from the disposal of an item of property, plant and equipment is recognised in profit or loss.

Reclassification as investment property

If the use of a property changes and an owner-occupied property becomes an investment property, the property is reclassified as an investment property with the carrying amount as of the date of the change.

Subsequent costs

Subsequent costs are only capitalised when it is probable that the future economic benefit associated with the expense will flow to the Group. Ongoing repairs and maintenance are recognised as expenses immediately.

Depreciation

The depreciation is calculated in order to write down the costs of property, plant and equipment less their estimated residual values on a straight-line basis over the period of their estimated useful lives. The depreciation is recognised in profit or loss. Land is not depreciated.

The estimated useful lives of significant property, plant and equipment for the current year and comparative years are as follows:

• Buildings: 10-80 years
• Plant and equipment: 4-10 years
• Fixtures and fittings: 4-10 years

Depreciation methods, useful lives and residual values are reviewed on every reporting date and adjusted if necessary.

8. Intangible assets and goodwill

Goodwill

The goodwill arising in the context of business combinations is measured at cost less accumulated impairment losses.

Value of insurance policies

Values of life, property and casualty insurance policies relate to expected future margins from purchased operations.

With regard to life insurance business acquired, the amortisation of the current value follows the progression of the estimated gross margins.

Other intangible assets

The other intangible assets include both purchased and self-developed software which is depreciated on a straight-line basis over its useful economic life of 2 to 5 years.

9. Investment property

Land and buildings, including buildings on third-party land, held as long-term investments to generate rental income and/or for the purpose of capital appreciation are measured at cost when they are acquired. Subsequent measurement follows the cost model according to IAS 40.56.

10. Deferred acquisition costs

Deferred acquisition costs for insurance activities that are directly related to new business and/or to extensions of existing policies and that vary in line with that business are capitalised and written off over the term of the insurance contracts to which they refer. If they are attributable to property and casualty insurance, they are written off over the probable policy term, with a maximum of five years. For life insurance, the acquisition costs are amortised over the duration of the policy at the same proportion as the actuarial profit margin of each individual year is realised in comparison to the total margin to be expected from the policies. For long-term health insurance policies, the depreciation of acquisition costs is measured in line with the proportionate share of earned premiums in the present value of expected future premium income. The changes in deferred acquisition costs are shown as operating expenses.

11. Financial instruments

Classification

The Group classifies non-derivative financial assets to the following categories:

Financial assets measured at fair value through profit or loss, loans and receivables and available-for-sale financial assets.

The Group categorises non-derivative financial liabilities as other financial liabilities.

Investments

With the exception of mortgage loans and other loans, the investments are listed at the current fair value, which is established by determining a market value or stock market price. In the case of investments for which no market value can be determined, the fair value is determined through internal valuation models or on the basis of estimates of what amounts could be achieved under current market conditions in event of proper liquidation.

Investments held for trade (trading portfolio)

Derivatives are used within the limits permitted by the Austrian Insurance Supervisory Act, for hedging investments and for increasing earnings. All fluctuations are recognised in the income statement.

Investments at fair value through profit or loss ( fair value option)

Structured products are not split between the underlying transaction and derivative, but are accounted for as a unit. All the structured products can therefore be found in the "Financial instruments at fair value through profit or loss" item of the balance sheet. Unrealised profits and losses are dealt with in the income statement. In accordance with IAS 39 (11A), ABS bonds, structured bonds, hedge funds and a special annuity fund with a high share of derivatives are also dealt with under the items for securities at fair value through profit or loss.

Investments held on account and at risk of life insurance policyholders

These investments concern life insurance policies whose value or profit is determined by investments for which the policyholder carries the risk, i.e. the unit-linked or index-linked life insurance policies. The investments in question are collected in asset pools, balanced at their current market value and kept separately from the remaining investments of the company. The policyholders are entitled to all income from these investments. The amount of the balanced investments strictly corresponds to the actuarial provisions (before reinsurance business ceded) for life insurance, to the extent that the investment risk is borne by the policyholders. The unrealised profits and losses from fluctuations in the current values of the investment pools are thus counterbalanced by the appropriate changes in these reserves.

Non-derivative financial assets and liabilities – recognition and derecognition

The Group recognises loans, receivables and issued debt securities from the date on which they arise. All other financial assets and liabilities are recognised for the first time on the trade date. The Group derecognises a financial asset when the contractual rights to cash flows from an asset expire or it transfers the rights to receive the cash flows in a transaction in which all major risks and opportunities connected with the ownership of the financial asset are transferred. Derecognition also occurs when the Group neither transfers nor retains all major risks and opportunities connected with ownership and does not retain control over the transferred asset. Every share in such transferred financial assets that arise or remain in the Group is recognised as a separate asset or separate liability.

Financial liabilities are derecognised when the contractual obligation is fulfilled, lifted or expired.

Financial assets and liabilities are set off and recognised net in the balance sheet if the Group has a legal right to set off the reported amounts against each other and intends either to settle on a net basis, or to realise the asset and settle the liability simultaneously.

Loans and receivables

When first recognised, such assets are measured at their fair value plus directly attributable transaction costs. Subsequently, they are measured at amortised cost using the effective interest method.

Cash and cash equivalents

In the consolidated cash flow statement, cash and cash equivalents include immediately available bank balances, which are a central component of the management of the Group's payment transactions.

Available-for-sale financial assets

Available-for-sale financial assets are initially measured at fair value plus directly attributable transaction costs. Subsequently, available-for-sale financial assets are measured at fair value and corresponding value changes are, with the exception of impairment and foreign exchange differences in the case of available-for-sale debt securities, recognised in other comprehensive income and in the revaluation reserve in equity. When an asset is derecognised, the accumulated other comprehensive income is reclassified to profit or loss.

Non-derivative financial liabilities – measurement

When first recognised, non-derivative financial liabilities are measured at fair value less directly attributable transaction costs. Subsequently, these financial liabilities are measured at amortised cost using the effective interest method.

12. Impairment

Non-derivative financial assets

Financial assets not designated as at fair value through profit or loss, including interests in entities accounted for using the equity method, are tested on every reporting date to determine whether there is any objective indication of impairment.

Objective indications that financial assets are impaired are:

  • The default or delay of a debtor,
  • The restructuring of an amount owed to the Group at conditions that the Group would otherwise not consider,
  • Indications that a debtor or issuer will become insolvent,
  • Adverse changes in the payment status of borrowers or issuers,
  • The disappearance of an active market for a security,
  • Observable data that indicate a significant decrease in the expected payments from a group of financial liabilities.

In the case of an investment in an equity instrument, a significant or prolonged decline in the fair value below its cost is also objective evidence of impairment. The Group considers a decline of 20 per cent as significant and a period of nine months as prolonged.

Financial assets measured at amortised cost

The Group considers indications of impairment for these financial assets both at the level of the individual assets and collectively. All assets significant in themselves are tested for specific impairment. Those that prove not to be specifically impaired are then collectively tested for impairment that has occurred but not yet been identified. Assets not significant in themselves are collectively tested for impairment by pooling assets with similar risk characteristics in one group.

When testing for collective impairment, the Group uses historical information on the timing of payments and the value of the incurred losses, adjusted by a judgement on the part of the Management Board on whether the current economic conditions and credit conditions are such that the actual losses are probably higher or lower than the losses to be expected on the basis of historical trends.

Impairment is calculated as the difference between the carrying amount and the present value of the estimated future cash flows, discounted at the original effective interest rate of the asset. Losses are recognised in profit or loss. If the Group has no realistic hope of recovering the asset, the amounts are written off. If an event occurring after the recognition of impairment reduces the level of impairment, the reduction is recognised in profit or loss.

Available-for-sale financial assets

Impairment of available-for-sale financial assets is recognised by reclassifying the losses accumulated in the reserve of fair value changes in equity to profit or loss. The accumulated loss that is reclassified from equity to profit or loss is the difference between the acquisition cost, net of any principal repayment and amortisation, and current fair value, less any impairment loss previously recognised in profit or loss. If the fair value of an impaired, available-for-sale debt instrument increases in a subsequent period and the increase can be objectively related to an event occurring after the impairment was recognised, the impairment is reversed, with the amount of the reversal recognised in profit or loss. In other cases, impairment reversal is recognised in other comprehensive income.

Associated companies accounted for using the equity method

An impairment loss relating to an associated company accounted for using the equity method is measured by comparing the recoverable amount of the shares with their carrying amount. An impairment loss is recognised in profit or loss. An impairment loss is reversed in the event of an advantageous change in the estimates used to determine the recoverable amount.

Non-financial assets

The carrying amounts of the Group's non-financial assets – excluding inventories and deferred tax assets – are tested on every reporting date to determine whether there is an indication of impairment. If this is the case, the recoverable amount of the asset is estimated. The goodwill and intangible assets with indefinite useful lives are tested for impairment annually.

In order to test for impairment, assets are grouped into the smallest groups of assets whose continued use generates cash flows that are to the greatest possible extent independent of cash flows from other assets or cash-generating units (CGUs). Goodwill acquired in a business combination is allocated to the CGUs or groups of CGUs expected to benefit from the synergies of the combination.

The recoverable amount of an asset or a CGU is the higher of its value in use or its fair value less costs to sell. When calculating value in use, the estimated future cash flows are discounted to their present value, whereby a pre-tax discount rate is used that reflects current market assessments of the time value of money and the risks specific to the asset or CGU.

An impairment loss is recognised when the carrying amount of an asset or a CGU exceeds it recoverable amount.

Impairment losses are recognised in profit or loss. Impairment recognised for CGUs is first allocated to any goodwill allocated to the CGU and then allocated to the carrying amount of the other assets of the CGU (group of CGUs) on a proportional basis.

An impairment loss on goodwill is not reversed. In the case of other assets, an impairment loss is reversed only to the extent that it does not increase the carrying amount of the asset above the carrying amount that would have been determined net of depreciation or amortisation had no impairment loss been recognised.

13. Other provisions

The level of the provisions is calculated by discounting the expected future cash flows at a pretax interest rate that reflects current market assessments of the time value of money and the risks specific to the liability. The unwinding of the discount is recognised as a finance cost.

14. Calculation of fair value

A range of Group accounting policies and disclosures require the determination of the fair value of financial and non-financial assets and liabilities. The Group has defined a control framework with regard to the calculation of fair value. This includes a measurement team, which bears general responsibility for monitoring all major measurements of fair value, including level 3 fair values, and reports directly to the Management Board.

The measurement team carries out a regular review of the major unobservable input factors and the measurement adjustments. If information from third parties (e.g. price quotations from brokers or price information services) is used to determine fair values, the measurement team examines the evidence obtained from the third parties for the conclusion that such measurements meet the requirements of IFRS, including the level in the fair value hierarchy to which these measurements are attributable. Major items in the measurement are reported to the Audit Committee.

As far as possible, the Group uses data that are observable on the market when determining the fair value of an asset or a liability. On the basis of the input factors used in the valuation techniques, the fair values are assigned to different levels in the fair value hierarchy:

  • Level 1: Quoted prices (unadjusted) on active markets for identical assets and liabilities.
  • Level 2: Measurement parameters that are not quoted prices included in level 1 but which can be observed for the asset or liability either directly (i.e. as a price) or indirectly (i.e. derived from prices).
  • Level 3: Measurement parameters for assets or liabilities that are not based on observable market data.

If the input factors used to determine the fair value of an asset or a liability can be assigned to different levels of the fair value hierarchy, the entire fair value measurement is assigned to the level of the fair value hierarchy that corresponds to the lowest input factor significant for the measurement overall.

The Group recognises reclassifications between different levels of the fair value hierarchy at the end of the reporting period in which the change occurred.

Further information on the assumptions used in the determination of fair values is included in the following notes:

• Note 3 – Investment property

• Note 9 – Securities available for sale

CHANGES IN MAJOR ACCOUNTING POLICIES

With the exception of the following changes, the Group applied the described accounting policies consistently to all periods presented in these consolidated financial statements.

The Group applied the following new standards and amendments to standards, including all subsequent amendments to other standards whose date of first-time application is 1 January 2013.

IFRS 1 Amendment Severe Hyperinflation and Removal of Fixed Dates for First-time Adopters
IAS 12 Amendment Deferred Tax: Recovery of Underlying Assets
IFRS 13 Fair Value Measurement
IAS 19 Employee Benefits (2011)
IAS 1 Presentation of Items of Other Comprehensive Income (Amendment)
IFRIC 20 Stripping Costs in the Production Phase of a Surface Mine
IFRS 7 Disclosures - Offsetting Financial Assets and Financial Liabilities - Amendments to IFRS 7
IFRS 1 Government Loans - Amendment
IFRS All Annual Improvements 2011

The application of these new mandatory IFRSs has the following effects on the consolidated financial statements:

Fair value measurement

IFRS 13 creates a standard framework for the measurement of fair value and disclosures of fair value measurements when such measurements are required or permitted by other IFRSs. This standard defines fair value as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. The standard replaces and enhances the disclosure requirements regarding fair value measurements in other IFRSs, including IFRS 7. As a result, the Group made additional disclosures in this regard.

In compliance with the transitional provisions of IFRS 13, the Group applied the new fair value measurement regulations prospectively and made no comparative information from the previous year available for new disclosures. Nonetheless, the change had no material effects on the measurement of the Group's assets and liabilities.

Presentation of Items of Other Comprehensive Income

As a result of the amendments to IAS 1, the Group changed the presentation of items of other comprehensive income in its statement of comprehensive income in order to report items to be reclassified to profit or loss separately from items that will never be reclassified. The comparative information was adjusted accordingly.

Defined benefit plans for post-employment benefits

As a result of IAS 19, the Group had already changed its accounting policy regarding the principles of calculating income or expenses connected to its defined benefit plans for postemployment benefits in 2011.

Pursuant to IAS 19 (2011), the Group calculates net interest expenses (net interest income) on the net liability (asset) from defined benefit plans for the reporting period by applying the discount rate used to measure the defined benefit obligation at the start of the annual reporting period to the net liability (asset) from defined benefit plans on this date. Any changes in the net liabilities (assets) from defined benefit plans that resulted from contribution and benefit payments over the course of the reporting period are taken into account. As a result, net interest on the net liability (asset) from defined benefit plans now includes: interest expense for the defined benefit obligation, interest income from plan assets and interest on the effect of the asset ceiling. Previously, the Group determined the interest income from plan assets on the basis of the expected long-term rate of return.

As the Group already recognised actuarial gains and losses in OCI in line with the former IAS 19, this has no quantitative effects.

All other new mandatory IFRSs were either inapplicable for the Group or had no effects.

NEW STANDARDS AND INTERPRETATIONS NOT YET APPLIED

A range of new standards, amendments to standards and interpretations are first applicable in the first reporting period of a financial year beginning after 1 January 2013 and were not applied as these consolidated financial statements were prepared. Those that may be relevant to the Group are shown below. The Group does not intend to apply these standards early.

IAS 27 Seperate Financial Statements (2011) 1 Jan. 2014
IAS 28 Investments in Associates and Joint Ventures (2011) 1 Jan. 2014
IFRS 10 Consolidated Financial Statements 1 Jan. 2014
IFRS 11 Joint Arrangements 1 Jan. 2014
IFRS 12 Disclosures of Interests in Other Entities 1 Jan. 2014
IFRS 10-12 Transition Guidance - Amendment to IFRS 10-12 1 Jan. 2014
IFRS 9 Financial Instruments Not yet endorsed
IAS 32 Offsetting Financial Assets and Financial Liabilities - Amendments to IAS 32 1 Jan. 2014
IFRS 9 Mandatory Effective Date and Transition Disclosures - Amendments to IFRS 9 and IFRS 7 Not yet endorsed
IFRS 10, 12 Investment Entities - Amendment to IFRS 10, 12 and IAS 27 1 Jan. 2014
IFRIC 21 Levies Not yet endorsed
IAS 36 Amendment IAS 36 Recoverable Amount Disclosures for Non-Financial Assets 1 Jan. 2014
IAS 39 Novation of Derivatives and Continuation of Hedge Accounting (Amendment) 1 Jan. 2014
IAS 19 Defined Benefit Plans: Employee Contributions Not yet endorsed
IFRS 9 Hedge Accounting and amendments to IFRS 9, IFRS 7 and IAS 39 Not yet endorsed
IFRS All Annual Improvements 2011-2013 Not yet endorsed
IFRS All Annual Improvements 2010-2012 Not yet endorsed
IFRS 14 Regulatory Deferral Accounts 1 Jan. 2016

The application of these new IFRSs is expected to have the following effects on the consolidated financial statements:

Consolidation standard IFRS 9

IFRS 9 follows a new approach to the categorisation and measurement of financial assets and now differentiates between only two measurement categories (measurement at fair value or amortised cost) on the basis of the entity's business model or on the characteristic features of the contractual cash flows of the respective financial asset. Impairment must be measured in line with a standard method.

UNIQA is observing the development but cannot yet describe precise effects because of the ongoing endorsement process.

Consolidation standards IFRS 10-12

IFRS 10 (2011) introduces a new control model that focuses on whether the Group has control over an investee, is exposed to risks from or has rights to variable returns from its involvement with the investee, and can use its control to influence these returns. In accordance with the transitional provisions of IFRS 10 (2011), the Group must re-evaluate the control of its investees as of 1 January 2014.

The new control model will not change the Group's scope of consolidation.

In accordance with IFRS 11, the Group has classified its interests in joint arrangements either as joint operations (when the Group has rights to the assets attributable to a joint operation and obligations for its liabilities) or as joint ventures (when the Group has rights only to the net assets of an arrangement). In this assessment, the Group considered the structure of the arrangements, the legal form of all independent vehicles, the conditions of the contractual arrangements and other matters and circumstances. Previously, the classification focused exclusively on the structure of the arrangement.

At present, the Group has no joint arrangements to which IFRS 11 is applicable.

As a result of IFRS 12, the Group will expand its disclosures regarding its interests in subsidiaries and in financial investments recognised at equity.

Recoverable amount disclosures for non-financial assets

As a result of this amendment to IAS 36, the Group must expand its disclosures on recoverable amounts when these are based on fair value less costs to sell and impairment is recognised.

For all other IFRSs to be applied in future, there are either no relevant transactions or no effects on the consolidated financial statements are expected.

USE OF JUDGEMENTS AND ESTIMATES

Preparing the consolidated financial statements requires the Management Board to make judgements, estimates and assumptions that affect the application of accounting policies and the amounts recognised for assets, liabilities, income and expenses. Actual results can differ from these estimates. Estimates and underlying assumptions are monitored on an ongoing basis. Revisions of estimates are reported prospectively.

The items below carry a not insignificant level of risk that considerable adjustments to asset or debt values may be necessary in the following year:

  • Deferred acquisition costs
  • Goodwill
  • Shares in associated companies/investments insofar as the valuation does not take place based on stock exchange prices or other market prices
  • Technical provisions
  • Provisions for pensions and similar commitments

The risk report contains sensitivity analyses for the most important estimate uncertainties.

SCOPE OF CONSOLIDATION

In addition to the annual financial statements of UNIQA Insurance Group AG, the consolidated financial statements include the financial statements of all subsidiaries at home and abroad. Alongside UNIQA Insurance Group AG, the scope of consolidation included 52 domestic and 69 foreign subsidiaries. A full list of subsidiaries and associated companies is shown on page 193.

Eight associated companies were domestic companies consolidated at equity.

In applying IAS 39 and in terms of the present interpretation of this statement by the IASB (SIC 12), fully controlled investment funds were included in the consolidation insofar as their fund volumes were not of minor importance when viewed singularly and in total.

The scope of consolidation was not extended in the reporting period. In the 3rd quarter of 2013, the remaining shares amounting to 6 per cent in UNIQA životno osiguranje a.d. in Serbia were acquired.

In the 3rd quarter of 2012, the UNIQA Group resolved to sell the companies of the Austria Hotels International Group. The sale was settled in the 1st half of 2013.

On 16 April 2012, the UNIQA Group entered into agreements to sell Mannheimer AG Holding including its subsidiaries and the associated real estate holdings. These transactions were conducted in the 2nd quarter of 2012 and related to 91.68 per cent of the shares of Mannheimer AG Holding, its subsidiaries Mannheimer Versicherung AG, Mannheimer Krankenversicherung AG and mamax Lebensversicherung AG. The result from discontinued operations is composed as follows:

Property and
casualty insurance
Health insurance Life insurance Consolidation Group
Figures in € thousand 1–12/2013 1–12/2012 1–12/2013 1–12/2012 1–12/2013 1–12/2012 1–12/2013 1–12/2012 1–12/2013 1–12/2012
Gross premiums written 0 197,613 0 72,739 0 9,933 0 0 0 280,285
Premiums earned (retained) 0 152,640 0 69,788 0 7,299 0 115 0 229,842
Income from fees and commissions 0 422 0 30 0 1,273 0 –41 0 1,684
Net investment income 0 7,482 0 12,098 0 1,231 0 1 0 20,811
Other income 0 18,363 0 402 0 194 0 –14,466 0 4,494
Insurance benefits (net) 0 –105,777 0 –71,306 0 –5,916 0 384 0 –182,616
Operating expenses 0 –57,896 0 –9,218 0 –2,776 0 0 0 –69,890
Other expenses 0 –16,690 0 –2,249 0 –1,680 0 12,680 0 –7,939
Amortisation of goodwill 0 0 0 0 0 0 0 0 0 0
Operating profit/loss 0 –1,456 0 –455 0 –376 0 –1,328 0 –3,615
Financing costs 0 0 0 0 0 0 0 0 0 0
Profit/loss on ordinary activities 0 –1,456 0 –455 0 –376 0 –1,328 0 –3,615
Income taxes 0 –518 0 69 0 –161 0 0 0 –610
Current result from discontinued
operations (after taxes) 0 –1,974 0 –386 0 –537 0 –1,328 0 –4,225
Disposal proceeds from
discontinued operations 50,000 14,098 0 0 0 0 0 0 50,000 14,098
Result from discontinued
operations (after taxes) 50,000 12,124 0 –386 0 –537 0 –1,328 50,000 9,873
of which consolidated profit/loss 50,000 12,603 0 –354 0 –492 0 –1,328 50,000 10,429
of which minority interests 0 –478 0 –32 0 –45 0 0 0 –555

The disposal proceeds in 2013 originate from the reversal of a provision for liabilities in connection with the sale of Mannheimer AG Holding.

RISK REPORT

1. Risk strategy

We have set ourselves ambitious targets in connection with our corporate strategy UNIQA 2.0. In summary, we aspire to sustainable and profitable growth; we take the initiative, optimise processes and back innovation. We do this with a view to keeping the promise we made to our customers, our shareholders and our employees. In addition, we are mindful of a business strategy that knows the right answer to all of our company's risks. The Management Board has therefore adopted a risk strategy borne by four principles.

  • We know our responsibility
  • We know our risk
  • We know our capacity
  • We know our opportunities

With these four principles, we will move confidently into the future and maintain a financial strength that allows us to achieve our corporate goals, keep our promises and fulfil our obligations.

1.1. We know our responsibility – we are under obligation to various stakeholders

We understand that our responsibility as one of the largest insurance groups in Central and Eastern Europe involves a great deal more than complying with regulations. We bear responsibility to our customers' requirements, our owners' capital, our employees' jobs, the value of our brand and the future of our next generation.

Always committed to the customer.

For more than 150 years, our customers have travelled through life with a sense of security. We want to continue enabling this worry-free existence in the future.

The owners can rely on UNIQA.

We promise growth and profit in our core business. We want to be a long-term, stable and profitable investment for our owners.

Creating a solid basis for our employees' lives.

We want to remain an attractive employer in future.

Preserving the brand's values.

UNIQA stands for innovation, stability and reliability. We take care of our image and will continue to protect it with all available means.

Leaving behind a future worth living for the next generation.

We make a great contribution to the stability of our society and thus for the next generation. We want to keep living up to our high aspirations of sustainable business.

Our responsibilities include our strategic objectives. We want to grow profitably and service 15 million customers by 2020, and report EBT of up to € 550 million in 2015 on the basis of a leaner corporate structure.

1.2. We know our risks – we see risk as the heart of our business

The origin of the word risk is as uncertain as its meaning. Risk is also the central element around which our business revolves. Our core business is to accept risk from our customers, pool it in order to reduce it and thus to generate profit for our company. This centres on the understanding of risks and their particular attributes.

Risk is a top-level matter for us. In order to guarantee a focus on risk, we have created a separate risk function in the Group's Management Board with a Group Chief Risk Officer and made the function of Chief Risk Officer a part of the Management Board in our local companies. We thus guarantee risk-based decision-making in all relevant bodies.

We have established processes that allow us to identify, analyse and manage risks retrospectively and prospectively. Our business involves a diverse range of different risk types, so we employ specialists to identify and manage them.

We regularly validate our risk profile on all levels of the hierarchy and hold discussions in specially instituted committees with members of the Management Board. We draw on internal and external sources to obtain a complete picture of our risk situation. We regularly check for new threats in the Group and in our subsidiaries.

1.3. We know our risk-bearing capacity – we have a clear idea of our capabilities

We take risks and do so in full knowledge of our risk-bearing capacity. We define risk-bearing capacity as our ability to absorb potential losses from extreme events so that our medium- and long-term objectives are not put in danger. Our risk-bearing capacity is a significant central component of our business planning and sets out the necessary framework within which we can achieve our strategic goals. We achieve our goal of sustainable value creation by regularly evaluating our need for risk and checking it against our capacity to bear it.

Our risk decisions centre on our "economic capital model" (ECM), which we use to quantify our risks and determine economic capital. The ECM is based on the standard model according to Solvency II, supplemented with our own risk assessment. This is expressed in the quantification of the risks from the non-life sectors, where we use a stochastic cash flow model, additional capital requirements of government bonds and a valuation of asset-backed securities in greater keeping with the market.

Based on this model, we are aiming for excess cover of the quantifiable risks of over 150 per cent for 2015. In the medium term, we are targeting excess cover of roughly 170 per cent. In our view, this guarantees a sufficient buffer for us to remain on track even after extreme events.

We are also looking for external confirmation of our course. Standard & Poor's gives us a credit rating of A-. One of our central targets is to keep the rating at least at this level or to improve it if possible.

Non-quantifiable risks, especially operations risks, litigation risks and strategic risks are assessed in the risk assessment process and by means of scenario planning. When required, risk mitigation measures are taken on the basis of this assessment.

Our risk strategy defines which risks we assume and which we want to avoid. As part of our strategy process, we define our risk appetite on the basis of our risk-bearing capacity. From this we derive tolerances and operational limits that provide us with an early warning system sufficient for us to take prompt countermeasures should we deviate from our targets. Moreover, we also consider risks outside of our defined appetite. Although there is no appetite for reputation risk, we are aware that we bear a risk in this regard and take measures to mitigate or control it.

We focus on risks that we understand and can manage actively. We part with investments whose business principle does not fit with our core business. We knowingly take risks from life, health and non-life actuarial practice in order to generate our income from our core business in a targeted manner. We work on a balanced mix of risks to achieve the strongest possible diversification effects.

In addition, we set ourselves clear goals that ensure us an adequate level of risk in relation to our business strategy.

Examples of this are:

  • We want to reduce our market risk to a share ranging between 60 per cent and 65 per cent of our total risk.
  • For our new business in the personal sectors, we expect a minimum margin of 2.0 per cent (new business margin).

We analyse our profit and the underlying risk and optimise our portfolio with regard to value-orientated principles. We thus aim for a balanced ratio of risk to profit.

Our risk analyses are highly significant for the development of our business strategy. For example, we are reducing our risk for the current low-interest phase by optimising our products from the life sector with regard to mortality risk. Our unit-linked products are also strengthened as a result of our analyses.

We implement measures to reduce and avoid risks. Some of these are:

• We have implemented stringent acceptance procedures for the introduction of new insurance products. New life and property insurance products are tested for impairment using actuarial methods. We thus guarantee sustainable value creation for our company.

  • We have introduced a Code of Conduct that helps our employees conduct themselves in compliance with our values in everyday situations. We thus take measures to reduce our reputation risk.
  • We are a liability-driven investor. Our investment strategy reflects the requirement for future expected payments from our liabilities. This reduces the probability of liquidity shortages and the risk of losses from interest-rate fluctuations.
  • We centralise our reinsurance. The pooling of risks allows us to reduce risks significantly via targeted diversification. Furthermore, risk pooling provides advantages when setting prices with external reinsurance partners.
  • We painstakingly monitor regulatory developments. Among other things, the goodwill analysis was subjected to a critical inspection in order to prepare for the requirements of the new enforcement panel.

We have valid guidelines on the underwriting of private customers and corporate business. We thus control an adequate risk selection and promote understanding of our risk strategy among our employees.

1.4. We know our opportunities – we identify new paths

Risk also means opportunity. We have taken this old wisdom particularly to heart. In our processes, we constantly examine whether the results of the risk evaluation allow new lines of business to be tapped into, risk-mitigation measures to be developed or advantages to be gained in general. Offensive and defensive strategy are closely linked for us.

In order to be equipped for all future challenges, our actuarial models, data warehouse solutions and investment management tools are kept constantly up to date.

We can thus develop and advance our products and innovations with the aid of cutting-edge technology.

We regularly analyse trends, risks and phenomena that influence our society and thus our customers and ourselves. We involve our employees in the whole company in order to identify and analyse trends early and to develop suitable measures and innovations.

The direction is right – only the territory is uncharted

We are certain that we are taking the right course. However, we also know that we are working in a volatile environment, which can lead to rapid changes in the overall conditions. In order not to be knocked off course, we set standards with our risk management and risk strategy. We can thus look confidently into the future and keep the promise we made to our customers, our shareholders and our employees.

2. Risk management system

The focus of risk management with management structures and defined processes is the attainment of the strategic goals of the UNIQA Group and its subsidiaries.

The UNIQA Group's Risk Management Guidelines form the basis for a uniform standard at various company levels. The guidelines are approved by the Group CRO and Management Board and describe the minimum requirements in terms of organisational structure and process structure. They also provide a framework for all risk management processes for the most important risk categories.

In addition to Group Risk Management Guidelines, a set of Risk Management Guidelines have also been prepared and approved for the company's subsidiaries. The Risk Management Guidelines at subsidiary level were approved by the Management Board of the UNIQA subsidiaries and are consistent with the UNIQA Group Risk Management Guidelines.

These aim to ensure that risks relevant to the UNIQA Group are identified in advance and evaluated. If necessary, proactive measures are introduced to transfer or minimise the risk.

Intensive training on the content and utilisation of these guidelines is required in order to enshrine risk management in everyday business activities. Very extensive information and training measures have therefore been implemented since 2012, which will be continued in 2014 and extended to further target groups.

2.1. Organisational structure (governance)

The detailed set-up of the risk management process and organisational structure is set out in the UNIQA Group's Risk Management Guidelines. These reflect the principles of "three lines of defence" and the clear differences between the individual "lines of defence".

First line of defence: risk management within the business activity

Those responsible for business activities must build up and embody a reasonable monitoring environment to identify and monitor the risks that arise in connection with the business and the processes.

Second line of defence: supervisory functions including risk management functions

The risk management function and the supervisory functions, such as controlling, must monitor business activities without encroaching on operational activities.

Third line of defence: internal and external auditing

This enables an independent review of the formation and effectiveness of the entire internal control system, which comprises risk management and compliance (e.g. internal auditing).

The following describes the organisational structure and the most essential process responsibilities within the UNIQA Group. Functional tasks and obligations are described precisely in the Risk Management Guidelines.

*Internal control system

The UNIQA Group Management Board is responsible for establishing business policy targets.

The Chief Risk Officer (CRO) function has its own department on the Management Board of the holding company. This ensures that the topic of risk management is represented on the Management Board. In his risk management activities, the CRO is supported in the implementation and fulfilment of his duties in particular by the departments of risk management & internal control system, market risk management, and value-based management & compliance.

Furthermore, CRO and risk manager functions were also established at Management Board level in the operative insurance companies. This ensures a continuous and uniform risk management system within the Group.

The risk management committees constitute a central element in the risk management organisation, at both Group level and in every UNIQA company. The risk management committee is the management body for controlling and both short- and long-term steering of the risk profile for UNIQA companies. The risk management committee establishes the risk strategy, monitors and steers compliance with risk-bearing capacity and limits and therefore plays a central role in the UNIQA Group's risk management system steering process.

The Supervisory Board of the UNIQA Group is informed in depth of the preparation of the risk report at Supervisory Board meetings.

2.2. Risk management process

The UNIQA Group's risk management process (UNIQA ORSA process) delivers periodic information about the risk profile and enables the top management to make the right decisions for the long-term achievement of objectives.

The process concentrates on risks relevant to the company and is defined for the following risk categories:

  • Actuarial risk (property and casualty insurance, health and life insurance)
  • Market risk/asset/liability mismatch risk
  • Credit risk/default risk
  • Liquidity risk
  • Concentration risk
  • Strategic risk
  • Reputation risk
  • Operational risk
  • Contagion risk

A Group-wide, standardised risk management process regularly identifies, evaluates and reports on risks to the UNIQA Group and its subsidiaries within these risk categories.

UNIQA Group risk management process

Risk identification:

Risk identification is the starting point for the risk management process, systematically recording all major risks and describing them in as much detail as possible. In order to conduct as complete a risk identification process as possible, parallel different approaches are used, and all risk categories, subsidiaries, processes and systems are included

Evaluation/measurement:

The risk categories of market risk, actuarial risks, counterparty default risk and concentration risk are evaluated in the UNIQA Group framework by means of a quantitative method based on the standard approach of Solvency II and the ECM (economic capital model) approach. Furthermore, risk drivers are identified for the results from the standard approach and analysed to assess whether the risk situation is adequately represented (in accordance with ORSA).

All other risk categories are evaluated with their own risk scenarios.

Scenario analysis in UNIQA risk management

One essential element of the risk management process is the derivation and development of risk scenarios based on the economic, internal and external risk situation of the UNIQA Group.

A scenario is a possible internal or external event that causes a short-term or medium-term effect on the Group profit, solvency position or sustainability. The scenario is formulated in accordance with its expression (e.g. the start of Greek insolvency) and evaluated in terms of its financial effect on the UNIQA Group. The likelihood that the scenario will actually occur is also considered.

These scenarios are developed, assessed and constantly monitored by the experts in the UNIQA risk management department. Risk mitigation measures are taken on a proactive basis for potential threats.

Limits/early warning indicators:

The limit and early warning system determines risk-bearing capacity (available equity according to IFRS, financial equity) and capital requirements on the basis of the risk situation at ongoing intervals, thereby deriving the level of coverage. If critical coverage thresholds are reached, then a precisely defined process is set in motion, the purpose of which is to reduce the level of solvency coverage to a non-critical level.

Reporting:

A risk report is prepared twice a year for each operational company and for the UNIQA Group on the basis of detailed risk analysis and monitoring. The risk report for each individual UNIQA subsidiary and the UNIQA Group itself has the same structure, providing an overview of major risk indicators such as risk-bearing capacity, solvency requirements and risk profile.

A reporting form is also available for the UNIQA Group and all subsidiaries, which provides the management with a monthly update regarding the most significant risks.

2.3. Activities and targets of 2013

ORSA (Own Risk and Solvency Assessment) development

The interim guideline FLOAR (Forward Looking Own Assessment of Risk) is being implemented in all EU countries in 2014 and introduces the Own Risk and Solvency Assessment process to the European Union's insurance companies. In Austria, this interim guideline will be incorporated into the Insurance Supervisory Act by way of an amendment (expected 1 July 2014) and is thus legally binding.

As part of the ORSA process, the business strategy process is linked with the risk management process and the capital management process.

Major components of the ORSA process are

  • An estimate of the development of economic capital and the solvency requirement derived from the corporate strategy,
  • A valid assessment of the risk situation of the UNIQA Group and its companies, and
  • Stress tests and scenario calculations.

In 2013, the UNIQA Group developed the corresponding process model and the required tools, which will be rolled out to the Group subsidiaries in 2014. The processes are described in the UNIQA Group's ORSA policy.

A major factor when this was being conceived was to rely on existing process elements in order to make use of company processes that function well. Therefore, the existing planning process was used as a supporting process and synchronised with the existing risk management process. The comprehensive rollout of the process with an extensive information initiative is planned for 2014.

R3 training

A major success factor for a functioning Group-wide risk management framework is a good understanding of the objectives and effects of the risk management approach on the UNIQA Group. For this purpose, a comprehensive training programme was launched for top management, management and employees in key functions.

It deals with the regulatory framework of Solvency II, internal risk management governance and its processes, the calculation methods and their effects on the business model, IFRS accounting issues, the essentials of rating and reservation, and compliance issues.

Furthermore, a risk management case designed especially for the training programme is simulated.

Training the Supervisory Board of the UNIQA Group is a high priority, so that the members of the Supervisory Board are informed of the ongoing developments in the management approach (economic management) and can consider these developments while performing their supervisory function. These include the issues of "embedded value", the UNIQA Group's capital model and economic management indicators.

Internal control system

Implementing a Group-wide internal control system was a major project for the risk management process in 2013.

In addition to prudential requirements, the UNIQA Group places a particularly high value on transparent and efficient processes, which are a prerequisite for attaining the strategic goals defined in the course of the UNIQA Group's reorientation.

The ICS guidelines, which were adopted at both the Group and company level in 2013, define the minimum requirements of an internal control system in terms of methods and scope. Central elements of these guidelines are in accordance with the framework that was developed by COSO ("Committee of Sponsoring Organizations of the Treadway Commission").

The internal control system was implemented in accordance with the ICS guidelines for the following core processes (and their sub-processes):

  • Accounting
  • Asset management
  • Product development
  • Collection/disbursement
  • Underwriting
  • Processing of claims
  • Risk management process
  • Reinsurance
  • IT processes

The objective is to recognise in a timely manner risks that can occur during a process and prevent them. After the risk identification phase, key controls should be defined for all major risks, and these controls should reduce or eliminate risks. In addition to accounting processes, in which we want to minimise the risk of errors in the consolidated statements by means of appropriate controls, we also place great emphasis on error-free process procedures from the core business.

Description of the most important features of the internal control system (ICS) with regard to the accounting process according to Section 243a paragraph 2 of the Austrian Commercial Code

In terms of accounting processes, an ICS process has been defined and in operation since 2009. The goal of the accounting process internal control system is to implement controls to

ensure that a proper report can be reliably produced despite the identified risks. Operational and litigation risks are prevented or considerably reduced using the internal control system according to the UNIQA Group's ICS framework. In order to guarantee a higher security level, a standardised internal control system has also been set up for the upstream processes.

Organisational structure and controlling scope

The accounting process of the UNIQA Group is standardised throughout the Group. Compliance guidelines, operational organisation manuals, balance sheet and consolidation manuals exist to ensure a reliable process. Processing is largely centralised for domestic affiliated companies. For international Group companies, the accounting process is largely decentralised.

Identification and controlling of risks

An inventory of the existing risks was taken and appropriate monitoring measures were defined for the identification of existing risks. The most important checks were defined in guidelines and instructions and coupled with an authorisation concept. The checks cover both manual coordination and reconciliation routines as well as acceptance inspections of system configurations for connected IT systems. Identified risks and weak points in monitoring the accounting process are reported quickly to management so that corrective measures can be taken. The procedure for identifying and monitoring the risks is regularly evaluated by an independent, external consultant.

Phasing in/Solvency II – governance

According to Article 41 (1) Solvency II, every insurance company must have an effective governance system that guarantees sound and careful management of the business. This system entails at least an appropriate, transparent organisational structure with a clear allocation and appropriate separation of responsibilities and an effective information system.

In order to satisfy the many-faceted requirements of Solvency II regarding the governance system, UNIQA developed the governance model as a first step in 2012. The model consolidates major governance principles and clearly defines the competencies and responsibilities of individual executive bodies in the process of making decisions on major issues by applying a clearly structured decision matrix. This model applies to Austrian companies. In 2013, the UNIQA Group's governance model was reviewed for the first time after a year of effective application. This review detected potential for improvement in some areas. These improvements will be included in the new version of the governance model, which is planned for 2014.

The extension of the governance model to UNIQA subsidiaries began in 2013. At the same time, a separate governance model is being prepared for all foreign subsidiaries, which anchors general governance principles in the particular attributes of the individual countries. In autumn 2013, two countries had the opportunity to examine the prescribed international governance model in a test phase and to comment on the content. The countries' input was discussed in detail with the Uniqa International working group and incorporated into the initial version of the model.

Compliance

In the second half of 2013, the Group Compliance department began setting up and harmonising the compliance structures abroad. The goal is to establish a standard set of specifications and guidelines within the Group.

As a first step, local compliance officers were appointed in all subsidiaries. After creating this structure, the compliance risks of individual countries must be identified and assessed. A lean central structure to create the necessary tools and processes helps to prepare the organisation of UNIQA accordingly.

ALM/market and credit risk model

In 2013, the ALM process and the associated governance were enhanced. Further improvements were made, in particular regarding capital allocation to various sub-risks in the context of market and credit risk and regarding the measurement of capacity utilisation. A central ALM authority was established for all subsidiaries.

In addition, the models developed in 2012 to measure capital requirements were finally implemented or automated. This enabled regular/in-year depiction of the risk profile and limits based thereon. In connection with developments regarding evaluation (especially of complex financial instruments), important measures were implemented for the better, more transparent presentation of the current financial risk situation. It is managed on the basis of risk capital consumption and associated limits, which enables strategic decisions on the basis of the valueoriented risk/return analysis.

Actuarial practice

Products & profitability

The Group guidelines introduced in the last two years on standardised and mandatory profitability analyses, especially regarding life insurance and the motor vehicle sectors of property and casualty insurance, were implemented consistently in 2013 and have increased in importance in the product acceptance process. The target of high coverage of new tariffs was achieved in particular for the motor vehicle sectors, which were included in the analysis for the first time in 2013. In addition, clear improvements were made to profitability, primarily in life insurance, where the process is already established. As a next step, the minimum profitability requirement will be raised in 2014 and 2015.

Actuarial monitoring of core business

The implemented actuarial monitoring was enhanced in 2013, especially with regard to the increase of data quality and automation of the resulting reports. The two core analyses – sourceof-profit analysis for life insurance and detailed analysis of settlement results in property and casualty insurance – are included in excerpts in corresponding committee meetings and decision-making processes.

Reinsurance

In 2013, one focus was bolstering expertise on the issue of natural hazard models. The mediumterm priority in this segment is to establish and communicate in-depth knowledge of the structure and operation of individual natural hazard models, to develop validation methods at both market and company level, to improve the quality of input data on an individual company basis, and to prepare a training plan for the UNIQA Group companies.

The first internally generated documents with basic knowledge regarding individual natural hazards were compiled in 2013. In addition, a database structure was developed, which will include standardised technical specifications for each natural hazard model relevant to the Group. There are also initial plans for detailed model evaluations, which are already being implemented at the moment. The targeted deployment and management of the external service providers consulted on this are also the responsibility of this segment at UNIQA Re AG.

3. The greatest challenges in the coming year (internal and external)

Implementation of life strategy in low interest rate environment

A constant decline in the interest rate curve has been observed since 2009. This effect has had a particularly severe impact on life insurance. Depending on the investment strategy adopted, these persistently low interest rates may lead to a situation where the income generated is not sufficient to finance policyholders' guarantees. The issue of low interest rates is currently affecting the entire European insurance industry, which is resulting in scrutiny and possibly a reassessment of the current life product landscape. A central topic of the discussion is options and guarantees that customers receive. For the insurance industry this raises the question of sustainable financing for these options and guarantees. As a significant measure in the context of the defined life strategy, the UNIQA Group has begun to focus on implementing the ALM approach including stringent management rules (e.g. management of profit participation) and on aligning the new business strategy regarding personal insurance accompanied by continual portfolio management.

CEE economy

The strained economic situation in Europe and especially the euro zone as a result of the financial crisis is currently picking up, which is having a corresponding positive effect on the economic development of the countries in Central and Eastern Europe. This trend is reflected in the good growth rates in the countries of this region, which are above those of Western Europe. As many trading partners based in the euro zone have overcome the financial crisis and regained their former strength, Central and Eastern European countries are reporting very good export performance. This is making a significant contribution to their economic upturn. Not every country, however, successfully escaped recession this year. But due to the much higher forecast GDP growth rates for the entire CEE region in 2014, a positive trend has been identified for these countries too.

A similar development is expected in the CEE insurance market. In 2013, only moderate premium growth was recorded in this region. Premiums fell in the region as a whole, especially in life insurance, which is attributable to a substantial downturn in single premiums in Poland. After this disagreeable development last year, expectations for a higher premium volume in 2014 remain dampened. In contrast, the non-life segment looked back at a growing market, but failed to meet expectations in terms of growth rates. One reason for this development is the fierce price competition dominating the motor vehicle and property sectors in many countries. This meant that less income was generated from premiums. For 2014, the price pressure will remain a challenge for the UNIQA Group.

Solvency II

The rollout and implementation of the interim guidelines on Solvency II is one of the greatest operational challenges in 2014. The new regime affects insurance companies, supervisory authorities, customers and other stakeholders. How to deal with the new standards will have to be trained intensively over the next few years in order to prevent any misinterpretations or impetus to mismanagement. Communication of the major KPIs to specific target groups and a transparent explanation of their interrelationships is a major success factor.

4. Capitalisation

On the basis of the current supervisory requirements, the available equity and risk capital requirements are calculated according to Solvency I.

As soon as Solvency II takes effect, the definition and calculation of available equity, capital requirements and management will be replaced by the standards of Solvency II.

The solvency ratio based on supervisory provisions was 287.1 per cent as at 31 December 2013. Eligible equity amounted to € 3,290.2 million, which includes eligible subordinated liabilities of € 250.0 million up to half of the equity requirement and eligible subordinated liabilities of € 286.5 million up to a quarter of the equity requirement. The solvency requirement was € 1,145.9 million. The supervisory and internal minimum capitalisation of 135.0 per cent has therefore been surpassed considerably.

4.1. Statutory requirements

Risk capital requirements and available equity are currently calculated according to Solvency I regulations. These will be replaced when the Solvency II provisions become effective. In order to guarantee a smooth transition between these two different calculation methods, the UNIQA Group has performed parallel calculations since 2008. A consequence of these efforts is an early Group-wide introduction of the new methods and processes. Gaps and shortcomings will thus be identified early and promptly rectified.

4.2. Internal capital base

The UNIQA Group defines its risk appetite on the basis of an "economic capital model" (ECM). The excessive coverage of quantifiable risks with eligible equity is soon to amount to at least 150 per cent. In the long term, excess coverage of up to 170 per cent is to be achieved.

On 30 June 2013, and therefore before the placement of the supplementary capital bond in July 2013 and the capital increase in October 2013, the solvency ratio according to the ECM was 118.7 per cent. Taking into account the capital increase and the supplementary capital of € 150.0 million, the "pro forma solvency ratio" is 149.9 per cent. Further details can be found in the ECM report (from May 2014).

4.3. Standard and Poor's Model

In addition to regulatory and internal provisions, capital requirements of an external rating agency are also considered in order to present creditworthiness objectively/make it comparable. Therefore, the UNIQA Group is regularly rated by the rating agency Standard & Poor's. In October 2013, the latter upgraded the UNIQA Group's rating to "A-" and those of UNIQA Österreich Versicherungen AG and UNIQA Re AG to "A", each with a stable outlook. At the same time, the rating of the hybrid capital bond issued by UNIQA in July this year was raised a notch to "BBB". The UNIQA Group considers the effects on its rating in its capital planning process with the aim of improving it in future.

UNIQA operates the purely quantitative rating model of Standard & Poor's independently. The firm goal is to hold a minimum rating of "AA" mathematically.

5. Risk profile

The methods of the internal ECM model are used to determine the risk profile in the UNIQA Group. The last assessment produced the following risk profile for the UNIQA Group:

The risk profile of the UNIQA Group is very strongly influenced by life insurance and health insurance holdings in the Austrian life and health insurance companies UNIQA Österreich and Raiffeisen Versicherung. This situation means that market risk plays a central role in the UNIQA Group's risk profile. The composition of market risk is described in the section "Market risk".

The subsidiaries in Central Europe (CE: Hungary, Czech Republic, Slovakia and Poland) operate insurance businesses in the property and casualty segment and the life and health insurance segment.

In the Southeastern European (SEE) and Eastern European (EE) regions, insurance business is currently primarily in the property and casualty segment and particularly in motor vehicle insurance.

This situation is important to the UNIQA Group because it creates a high level of diversification for the life and health insurance lines, which are dominated by the Austrian companies.

The risk-specific particularities of the regions are also manifested in the risk profiles ascertained by the internal measurement approach.

After every calculation for life, non-life and composite insurers in the UNIQA Group, reference profiles are created and compared with the risk profile for the respective companies.

The reference profiles show that, for composite insurers, the relationship between market and actuarial risk is balanced. In addition, the highest diversification effect was achieved among the composite insurers.

Market risk

Market risk is powerfully influenced by the risk of changing interest rates, particularly in the life insurance line. This is primarily the result of different terms of assets and liabilities. The course has already been successfully set for a substantial reduction of the interest rate risk by establishing an ALM process and implementing an ALM-based asset allocation. The measures taken in 2013 have already significantly reduced the interest rate risk and the strategic decisions for 2014 intend to make further improvements in this area.

Spread risk represents another major risk. This is the risk of price volatility due to changes in credit risk premiums. On the basis of equity requirements under Solvency II, structured securitisations constitute a particularly significant risk. In the case of bonds, it is primarily securities with lower ratings and longer durations that contribute to a heightened spread risk. The implemented ALM processes and the liability-driven investment approach are associated with a partial increase in spread risk in addition to the significant reduction of the interest rate risk. This is managed actively on the basis of the available market risk management tools in the context of risk-bearing capacity and included in the decision-making and management.

The UNIQA Group's share risk was greatly reduced because of the reduction in asset classes such as hedge funds and private equity and now plays a more superordinate role similar to currency and concentration risk.

Several measures were implemented in previous years with regard to the methods and processes for managing these risks. These included the introduction of quarterly ALM committee meetings at the top management level, the restructuring and continuous development of investment limits, the improvement of existing market and credit risk models and their automation.

Description of market risk categories:

Interest risk: due to the investment structure and the high proportion of interest-bearing titles, the interest rate risk forms a very important component of the financial risks. The following table shows the interest-bearing securities and the average interest coupons arranged by the most important investment categories and their average coupon interest rate on the reporting date.

average interest coupon EUR USD Other
Figures in per cent 2013 2012 2013 2012 2013 2012
Fixed interest securities
High-grade bonds 3.1 3.4 3.8 3.1 4.8 5.2
Bank/company bonds 3.4 3.7 5.4 5.2 4.5 4.1
Emerging markets bonds 3.7 5.6 6.3
High-yield bonds 7.5 5.3 4.5
Other investments 3.1 3.1 2.3 2.4 0.0 1.6

Long-term policies and life insurance policies with guaranteed interest and profit sharing

Insurance policies with guaranteed interest and additional profit sharing contain the risk that the guaranteed interest rate will not be achieved over a sustained period of time. Capital income produced over and above the guaranteed interest rate will be shared between the policyholder and the insurance company, with the policyholder receiving an appropriate share of the profit. The following table shows the comparison of assets and debts for such insurance policies.

Investments for long-term life insurance policies
with guaranteed interest and profit sharing
31.12.2013 31.12.2012
Figures in € thousand
Annuities 11,692,539 10,492,471
Shares 209,640 393,948
Alternatives 51,851 506,641
Holdings 389,504 397,019
Loans 693,791 781,614
Real estate 1,262,475 1,292,474
Liquidity 769,876 1,192,161
Deposits receivable 124,163 128,078
Total 15,193,839 15,184,406
Difference between book value and market value
Real estate 561,033 489,308
Loans 19,869 15,277
Provisions and liabilities from long-term life insurance policies with guaranteed interest
and profit sharing
Figures in € thousand
31.12.2013 31.12.2012
Actuarial provision 13,656,600 13,493,296
Provision for profit-unrelated premium refunds 2,723 2,388
Provision for profit-related premium refunds, i.e. policyholder profit sharing 289,855 511,310
Other technical provisions 26,347 25,563
Provision for outstanding claims 132,429 129,117
Deposits payable 405,528 426,886
Total 14,513,483 14,588,559

The following table shows the structure of the remaining terms of interest-bearing securities and loans.

Remaining term 31.12.2013 31.12.2012
Figures in € thousand
Up to 1 year 1,534,645 861,944
Of more than 1 year up to 3 years 1,456,554 1,503,088
Of more than 3 years up to 5 years 1,791,829 2,225,739
Of more than 5 years up to 7 years 1,125,538 1,381,584
Of more than 7 years up to 10 years 2,048,289 3,112,406
Of more than 10 years up to 15 years 1,383,222 864,415
More than 15 years 3,046,253 1,324,909
Total 12,386,330 11,274,086

Long-term unit-linked and index-linked life insurance policies

In the segment of unit-linked and index-linked life insurance, the interest income and all fluctuations in value of the dedicated investments are reflected in the technical provisions. There is therefore no financial risk from the point of view of the insurer. The following table shows the investment structure of financial investments that are used to cover the technical provisions arising from unit-linked and index-linked life insurance policies.

Total 5,381,201 5,066,828
Other investments 91,811 84,145
Liquidity 99,776 66,904
Bond funds 4,040,844 3,846,087
Share-based funds 1,148,769 1,069,691
Investments in unit-linked and index-linked life insurance policies
Figures in € thousand
31.12.2013 31.12.2012

Long-term health insurance policies

The actuarial interest rate for the actuarial provision in health insurance lines, which is selected depending on the type of life insurance, is 3.0 per cent. However, this interest rate is not guaranteed and can, upon presentation of proof to the insurance supervisory authority, be reduced to any lower capital income that may be expected. The following table shows the investment structure available to cover insurance liabilities.

Investments for long-term health insurance policies
Figures in € thousand
31.12.2013 31.12.2012
Annuities 1,759,068 1,466,342
Shares 39,044 38,076
Alternatives 5,564 92,450
Holdings 200,575 201,955
Loans 176,935 193,036
Real estate 299,113 311,661
Liquidity 268,565 188,717
Total 2,748,864 2,492,237
Difference between book value and market value
Real estate 81,824 86,477
Loans –24,821 6,106
Provisions and liabilities from long-term health insurance policies
Figures in € thousand
31.12.2013 31.12.2012
Actuarial provision 2,326,671 2,218,575
Provision for profit-unrelated premium refunds 10,108 10,298
Provision for profit-related premium refunds, i.e. policyholder profit sharing 44,319 43,927
Other technical provisions 806 885
Provision for unearned premiums 17,362 20,395
Provision for outstanding claims 169,756 168,322
Deposits payable 985 1,091
Total 2,570,006 2,463,495

Property and casualty insurance policies

Most property and casualty insurance policies are short-term. The technical provisions are not discounted, meaning that no interest is calculated for the short-term investment. The average terms of interest-bearing securities and loans invested to cover technical provisions are shown in the following table.

Remaining term
Figures in € thousand
31.12.2013 31.12.2012
Up to 1 year 601,828 325,267
Of more than 1 year up to 3 years 448,551 506,506
Of more than 3 years up to 5 years 375,405 446,859
Of more than 5 years up to 7 years 298,517 266,051
Of more than 7 years up to 10 years 243,908 372,516
Of more than 10 years up to 15 years 95,876 72,932
More than 15 years 471,277 146,623
Total 2,535,362 2,136,754

Credit risk

When investing in securities, we invest in debt securities of varying quality, taking into consideration the yield prospects and risks. The following table shows the quality structure of fixed-interest investments.

Rating
Figures in € thousand
31.12.2013 31.12.2012
AAA 4,569,254 4,072,974
AA 2,837,120 2,528,971
A 3,519,567 3,137,296
BBB 3,713,019 3,309,737
BB 963,252 858,631
B 615,865 548,974
CCC 113,790 101,431
Not rated 369,076 328,990
Total 16,700,944 14,887,004

The values as at 31 December 2013 include the securities reclassified to the category of loans with a value of € 788,061 thousand (2012: € 906,435 thousand).

Equity price risk

When investing in stock markets, the risk is diversified by using various management styles (total return approach, benchmark-oriented approach, value growth approach and industryand region-specific and fundamental title selection). For the purpose of securing the investment, the effective investment ratio is controlled through the use of derivative financial instruments. The following table shows the investment structure of the share portfolios by asset classes.

Share portfolio composition
Figures in € thousand
31.12.2013 31.12.2012
Shares in Europe 313,384 391,321
Shares in America 62,511 26,964
Shares in Asia 40,267 9,091
Shares international1) 3,556 18,224
Shares in emerging markets 7,393 10,270
Shares total return2) 15,486 179,200
Other shares 28,840 17,532
Total 471,437 652,603

1) Share-based funds with globally diversified investments.

2) Share-based funds with the management goal of achieving an absolute return by including less risky investments (liquidity, bonds) in difficult market phases.

Currency risk

The UNIQA Group invests in securities in a wide range of currencies. Although the insurance business is operated in different countries, the foreign currency risks of the investments do not always correspond to the currency risks of the technical provisions and liabilities. Investments in US dollars bring about the greatest amount at risk. The following table shows a breakdown of assets and debts by currency.

31.12.2013 EUR USD Other Total
Figures in € thousand
Assets
Investments 23,676,605 1,805,019 1,902,025 27,383,649
Other tangible assets 70,320 17,836 88,156
Intangible assets 1,303,297 159,233 1,462,530
Share of reinsurance in the technical provisions 909,780 32,678 942,458
Other assets 960,261 231,582 1,191,842
Total 26,920,262 1,805,019 2,343,353 31,068,634
Provisions and liabilities
Subordinated liabilities 600,000 0 600,000
Technical provisions 23,213,343 1,912,992 25,126,335
Other provisions 820,804 15,876 836,681
Liabilities 1,569,638 146,053 1,715,691
Total 26,203,786 0 2,074,921 28,278,707
31.12.2012
Figures in € thousand
EUR USD Other Total
Assets
Investments 23,863,863 444,210 2,017,941 26,326,015
Other tangible assets 90,682 21,922 112,604
Intangible assets 1,271,890 145,835 1,417,725
Share of reinsurance in the technical provisions 945,169 69,495 1,014,665
Other assets 894,620 288,926 1,183,546
Total 27,066,224 444,210 2,544,119 30,054,554
Provisions and liabilities
Subordinated liabilities 450,000 0 450,000
Technical provisions 22,931,199 1,842,751 24,773,950
Other provisions 844,174 26,835 871,009
Liabilities 1,747,899 181,744 1,929,644
Total 25,973,272 0 2,051,331 28,024,603

The fair value of securities investments in US dollars amounted to € 1,805 million as at 31 December 2013 (2012: € 2,176 million). The exchange rate risk decreased through derivative financial instruments to € 355 million (2012: € 444 million), and the hedging ratio was 80 per cent (2012: 61.6 per cent). This decline is based on a deliberate reduction of the foreign currency risk.

Liquidity risk

As the UNIQA Group is required to satisfy its payment obligations on a daily basis, a precise liquidity schedule is prepared for a period of one year. A minimum liquidity holding is defined by the Management Board and made available as a cash reserve on a daily basis.

In addition, the majority of the securities portfolio is listed on liquid stock exchanges and can be sold quickly in the case of liquidity burdens without significant liquidity deductions. When the remaining maturities stipulated by contract for investing fixed-interest securities (see Notes number 9) are chosen, the existing remaining contractual maturities (see 4.2.1 Interest rate risk) are taken into consideration in the various business segments.

Additional payment obligations exist for private equity investments in the amount of € 1.0 million (2012: € 61.0 million).

Sensitivities

Market and credit risk management is a fixed component in the structured investment process. In particular, stress tests and sensitivity analyses are used as key figures for measuring, observing and actively controlling the risk in addition to the established market and credit risk models (SCR, ECR, etc.).

The table below shows the most important market risks in the form of key sensitivity figures; the information is presented as available on the reporting date, meaning that only rough figures can be offered for future losses of fair value. Depending on the assessment principle to be applied, if there are any future fair value losses, they can lead to different fluctuations in equity that are with or without an effect on the income statement. The key figures are calculated theoretically on the basis of actuarial principles and do not take into consideration any diversification effects between the individual market risks or counter-controlled measures taken in the various market scenarios.

31.12.2013 31.12.2012
–669,323 746,714 –494,579 566,752
–128,246 128,288 –92,036 99,447
–59,715 66,150
–40,717 54,234 –1,575 1,728
–838,286 929,236 –647,905 734,077
31.12.2013 31.12.2012
10% –10% 10% –10%
30,930 –30,930 28,359 –28,364
6,213 –6,166 3,405 –3,405
3,145 –3,145
135 –135
2,911 –2,911
1,515 –1,515
11,639 –11,862 195 –195
48,782 –48,958 39,665 –39,671
31.12.2012
10% –10% 10% –10%
0 0 0 0
33,794 –33,740 44,390 –44,390
75,787 –76,061 159,981 –159,981
109,582 –109,801 204,371 –204,371
31.12.2013 +100 basis points –100 basis points +100 basis points –100 basis points
Credit risk 31.12.2013 31.12.2012
Figures in € thousand + +
AAA 0 basis points 0 0 0 0
AA 25 basis points –51,287 53,207 –23,691 24,314
A 50 basis points –64,108 66,281 –72,696 76,358
BAA 75 basis points –161,979 182,828 –99,814 107,158
BA 100 basis points –29,373 31,249 –26,255 28,594
B 125 basis points –9,622 –437 –16,613 18,580
CAA 150 basis points 16,910 26,417 –1,771 2,740
Not rated 100 basis points 50,247 –8,902 1,006 24,324
Total –249,213 350,644 –239,834 282,069

Value at risk (VaR)

The overall market risk of the investment portfolio is determined on the basis of the value-atrisk approach. The key figure is calculated for a confidence interval of 95.0 per cent and a holding term of one year. The basic data is in the form of historical figures from the last calendar year with a balancing of the individual values (decay factor of 1).

The following table shows the key value-at-risk figures for the last financial year as reporting date values, annual average and maxima/minima for the year.

Value at Risk
Figures in € thousand
Total value at risk Equity risk Currency risk Interest rate risk Diversification
31.12.2013 1,014,436 56,835 227,817 1,010,510 –280,726
31.12.2012 959,523 236,108 219,466 940,800 –436,851
Lowest 917,218 56,835 227,817 912,696 –200,441
Average 963,689 158,914 288,175 952,190 –334,034
Highest 1,014,436 242,528 365,953 1,010,510 –610,148

Evaluation of the stock of Asset-Backed Securities

The UNIQA Group held 1.8 per cent (2012: 2.3 per cent) of its investments in Asset-Backed Securities (ABS). Model risks are associated with the valuation of ABS securities.

The securities held in the direct portfolio and fund portfolio are mostly valued using a markto-model method.

The individual transactions vary with regard to structure, risk profile, interest claims, rating and other parameters.

Direct transfer of such prices does not appropriately take into account either the complexity or the heterogeneity of the different structures. For these reasons, UNIQA has decided to set the fair value of the specified papers by means of a model approach.

ABS papers are noted for being highly complex and are therefore extensively documented. Due to its longstanding activity in the area of securitisation, UNIQA has developed various models on its own or with others that permit high-quality analyses at acceptable expense.

The main parameters of the model for assessing the value of ABS are estimates of the future development of the (financial) economic environment, especially the speed of repayment, the failure frequency, the failure severity and the discount rate.

All parameters refer to the assets used to collateralise the transaction, i.e. to the corporate credits, bonds, preferential shares, etc. The future payments are calculated using external forecasts for failure rates. The modelling system of Moody's Analytics, which represents a widely accepted market standard, serves as the basis for the analysis. UNIQA now uses the forecasts of Moody's Investors Service for forecasting the failure rates of companies. These forecasts encompass a period of five years each. Other parameters besides the failure rates are calibrated with the help of the data history. Objective and predetermined values are used for the discounting.

To this extent, the losses expected by an investor on a transaction are already taken into consideration when the payment streams are generated. In order to represent an additional risk discount, a risk premium above the pure interest rate was added to the applied discount rate. This premium corresponds to the surcharge originally applied on execution of the individual transaction.

The sensitivity analysis of the ABS portfolio with regard to a rise or a fall in the failure rates in the investments underlying the ABS structures is also based on the forecast values from Moody's Investors Service.

The sensitivities for these securities subjected to model-based analysis are also determined using Moody's failure scenarios. According to Moody's, these failure scenarios correspond to the 10.0 per cent quantile or the 90.0 per cent quantile of the distribution function of the failures.

Sensitivity analysis
Figures in € million
Upside Downside
Total profit/loss 0.3 –2.3
on P&L 0.0 –2.8
on equity 0.3 0.5

Valuation of STRABAG SE

UNIQA has a participating interest in STRABAG SE of 14.7 per cent as at the reporting date of 31 December 2013 (31 December 2012: 14.9 per cent). Even following the re-entry of a major investor, UNIQA retained a significant influence over the business activity of STRABAG SE. UNIQA is therefore continuing the participating interest in STRABAG SE as an associated share. In the fourth quarter of 2010, purchase options were conceded to a strategic investor for an additional 1.4 million individual shares of STRABAG SE. They can be exercised between July 2012 and July 2014. In 2013, 0.2 million of these options were exercised.

The valuation on the reporting date takes place in consideration of the option agreement and the expected proportional equity on the reporting date. The current market value of the option was determined as the difference between the current book value and the price for exercising the option.

Book value STRABAG SE
Figures in € thousand
2013
As at 1 Jan. 468,953
Disposal –4,017
Updating affecting income1) 20,951
Updating not affecting income –11,343
Dividends –3,136
As at 31 Dec. 471,407
Value in € per share 28.1

1) The estimate for the as-yet-unpublished 4th quarter of 2013 was also worked on during the financial year.

Information on Hypo Alpe Adria

In mid-March 2014, the Austrian federal government announced that the nationalised Hypo Alpe Adria bank is to be wound down via a "bad bank". A default on the part of the bank has been ruled out of the time being. Currently, the impact of this solution on bonds held by UNIQA cannot be reliably estimated, as information on any involvement of government- or stateguaranteed bonds is pending both politically and legally.

Collateralisation
Figures in € thousand
market value book value
IFRS
federal guarantee 13,549 13,549
guarantee of province 52,215 52,720
no guarantee 1,000 1,000
total 66,765 67,269

Shown excluding liquidity.

Information on investments in Ukrainian government bonds

The current political uncertainty in Ukraine due to the fall of the government and the dispute with Russia over Crimea partially puts the further servicing of government debts into doubt. In early March 2014, the European Union held out the prospect of assisting Ukraine with up to € 11 billion. This would mean all payments from government bonds could be serviced in 2014. The relatively low exposure to Ukrainian government bonds is also due to the fact that high liquidity holdings are held in UNIQA's Ukrainian subsidiaries because of the uncertainty/poor rating of the government bonds.

Ukraine Market IFRS book
Figures in € thousand values value
Ukrainian government bonds 9.958 9.958

Asset Liability Management (ALM)

Market and credit risks have different weightings and various degrees of seriousness, depending on the investment structure. The effects of the financial risks on the value of the investments also influence the level of technical liabilities. A partial dependence therefore exists between the growth of assets and liabilities from insurance policies. UNIQA monitors the income expectations and risks of assets and liabilities arising from insurance policies as part of the asset liability management (ALM) process. The aim is to achieve a return on capital that is sustainably higher than the updating of the technical liabilities while retaining the greatest possible security. Here, assets and debts are allocated to different accounting groups. The following table shows the main accounting groups generated by the various product categories.

Investments
31.12.2013
Figures in € thousand
31.12.2012
Long-term life insurance policies with guaranteed interest and profit sharing
15,193,839
15,184,406
Long-term unit-linked and index-linked life insurance policies
5,381,201
5,066,828
Long-term health insurance policies
2,748,864
2,492,237
Short-term property and casualty insurance policies
4,059,744
3,582,544
Total
27,383,649
26,326,015

These values refer to the following balance sheet items:

  • A. I. Self-used land and buildings
  • B. Land and buildings held as financial investments
  • D. Shares in associated companies
  • E. Investments
  • F. Investments in unit-linked and index-linked life insurance policies
  • L. Liquid funds
31.12.2013 31.12.2012
14,513,483 14,588,559
5,299,625 4,983,029
2,570,006 2,463,495
2,597,934 2,561,018
24,981,048 24,596,101

These values refer to the following balance sheet items:

  • C. Technical provisions
  • D. Technical provisions for unit-linked and index-linked life insurance
  • G. I. Reinsurance liabilities (only deposit liabilities held under reinsurance business ceded)
  • G. Share of reinsurance in technical provisions
  • H. Share of reinsurance in technical provisions for unit-linked and index-linked life insurance

Actuarial risks

Non-life

Actuarial risk in non-life includes premium, reserve and catastrophic risk. Premium risk is defined as the risk of future benefits from insured events exceeding the assumptions of the premium calculation. The result is incorrect pricing for an insurance product that leads to a loss.

The reserve risk is defined as the risk that actuarial provisions for damage claims that have already occurred were not sufficient.

Catastrophic risk is defined as the risk that financial losses may occur due to natural disaster events such as storms, hail, flooding or earthquakes. These events affect a number of policyholders at once, yet do not occur on a constant basis. These events are described as lowfrequency/high-severity claims.

The greatest actuarial risk in non-life in the Group is held by UNIQA Österreich and UNIQA RE. In CEE, SEE and EE, non-life business, particularly motor vehicle insurance, is in the foreground; this means that the actuarial risk of non-life is foremost in these companies.

A major risk for the UNIQA Group is the risk of natural disasters. Storm-related catastrophes are especially relevant for the north Austrian region and the Czech Republic.

In addition, risks of catastrophic flooding and earthquakes are of major significance for markets in Austria, Czech Republic, Poland, Hungary, Romania and Bulgaria.

This risk is managed accordingly with analyses of exposure to catastrophes and inclusion of such considerations in product and price formation, as well as the provisioning of appropriate reinsurance capacity.

Profitability in the core business is a decisive factor.

In the risk management process for actuarial risks in the non-life segment, standardised monitoring systems supervise Group risk management and Group actuarials monitor actuarial risks of premium risk and reserve risk on a periodic basis.

The Group segments for risk management and Group actuarials support the local companies by providing Group-wide standardised tools and professional training and education.

Use of the internal non-life partial model will represent an essential element in risk assessment and further risk management in the medium term. This risk model quantifies premium, reserve and catastrophic risk by means of a Monte Carlo simulation procedure. This quantification is conducted at insurance branch level (sector), at company level and Group level.

In addition to risk figures relevant for risk management, this risk model also delivers the economic earnings figures (RoRAC: Return of Risk Adjusted Capital) and an EVA (Economic Value Added), which are then indispensable for goal- and values-oriented company management.

These economic figures provide information about how much capital expenditure is necessary for the underwriting of various insurance products and how much profit is earned on the required risk capital.

Life

The risk of an individual insurance contract lies in the occurrence of the insured event. The occurrence is considered random and therefore unpredictable. The risk in life insurance outside of Austria is of minor importance due to the low volume (approximately 20.0 per cent). Various risks exist in Austria, particularly in classic life insurance. The insurance company takes on this risk for a corresponding premium paid by the policyholder. When calculating the premium, the actuary refers to the following carefully selected bases of calculation:

Interest: the actuarial interest is set so low that it can be produced with certainty in each year. Mortality: the probabilities of dying are deliberately and carefully calculated for each type of insurance.

Costs: the costs are calculated in such a way that the costs incurred by the policy can always be covered by the premium.

The careful selection of the bases of calculation gives rise to scheduled profits, an appropriate amount of which is credited to the policyholders as part of profit sharing.

The calculation of the premium is also based on the acceptance of a large, homogenous inventory of independent risks, so that the randomness inherent in an individual insurance policy is balanced out by the law of large numbers.

The following risks exist for a life insurance company:

  • The bases of calculation prove to be insufficient despite careful selection.
  • Random fluctuations prove disadvantageous for the insurer.
  • The policyholder exercises certain implicit options to his advantage.

The risks of the insurer can be roughly divided into actuarial and financial risks.

Long-term life insurance policies with guaranteed interest and profit sharing
Figures in € thousand
31.12.2013 31.12.2012
Austria (AT) 11,879,899 12,197,791
Western Europe (WE) 2,063,940 1,864,220
Central Europe (CE) 287,773 314,393
Eastern Europe (EE) 35,019 18,238
Southeastern Europe (SEE) 178,614 152,716
Russia (RU) 68,237 41,200
14,513,483 14,588,559
Long-term unit-linked and index-linked life insurance policies
Figures in € thousand
31.12.2013 31.12.2012
Austria (AT) 4,335,070 4,050,543
Western Europe (WE) 515,550 564,641
Central Europe (CE) 447,808 366,938
Eastern Europe (EE) 0 0
Southeastern Europe (SEE) 1,198 907
Russia (RU) 0 0
5,299,625 4,983,029

Capital and term insurance

UNIQA's portfolio consists primarily of long-term insurance policies. Short-term assurances payable at death play a minor role.

The table below shows the distribution of the total premium by rate group and region.

Total premium in % Endowment Life
2013 2012 2013 2012 2013 2012
Austria (AT) 43.9 38.3 9.0 7.8 16.1 13.7
Western Europe (WE) 73.3 76.1 8.5 7.2 16.5 16.2
Central Europe (CE) 20.5 25.8 3.2 4.4 0.2 0.3
Southeastern Europe (SEE) 81.7 83.4 6.6 6.9 0.4 0.5
Eastern Europe (EE) 49.3 53.3 21.8 25.5 0.0 0.0
Russia (RU) 90.9 89.4 0.0 0.0 0.0 0.0
Total 46.4 42.4 8.0 7.4 13.5 12.4
Total premium in % Unit- and index-linked Payment protection Other
2013 2012 2013 2012 2013 2012
Austria (AT) 30.1 39.5 0.0 0.0 0.9 0.7
Western Europe (WE) 1.8 0.6 0.0 0.0 0.0 0.0
Central Europe (CE) 55.6 44.9 7.5 9.6 13.1 15.0
Southeastern Europe (SEE) 1.5 1.1 0.9 1.7 8.8 6.4
Eastern Europe (EE) 0.0 0.0 28.9 21.2 0.0 0.0
Russia (RU) 0.0 0.0 9.1 10.6 0.0 0.0
Total 28.7 35.3 1.1 0.8 2.3 1.6

Definition of regions:

AT - Austria

WE - Italy, Liechtenstein*

CEE - Poland, Hungary, Czech Republic, Slovakia EE - Romania, Ukraine*

SEE - Bulgaria, Serbia, Bosnia and Herzegovina, Croatia, Albania, Montenegro*, Kosovo, Macedonia*

Mortality

Insurance policies with an assurance character implicitly include a safety surcharge on the risk premium in that the premium calculation is based on an accounting table.

Using risk selection (health examinations) means that the mortality probabilities of the portfolio are consistently smaller than those of the overall population; in addition, the gradual advancement of mortality means that the real mortality probabilities are consistently smaller than the values shown in the accounting table.

Due to the large number of lives insured by the UNIQA Group in the Austrian market, the development of mortality is of particular importance here. According to the 2010/2012 mortality table published by Statistics Austria, life expectancy has increased again and is over 80 years for newborns for the first time.

Life expectancy at birth

Mortality table Men Women
1970–72 66.6 73.7
1980–82 69.2 76.4
1990–92 72.5 79.0
2000–02 75.5 81.5
2010–12 78.0 83.3

Homogeneity and independence of insurance risks

An insurance company takes great pains to compose a portfolio of the most homogenous, independent risks possible, in accordance with the classic, deterministic approach to calculating premiums. Because this is virtually impossible in practice, a considerable risk arises for the insurer due to random fluctuations, in particular from the outbreak of epidemic illnesses,

RU - Russia * Not included

because not only could the calculated mortality probabilities prove to be too low, the independence of the risks can also no longer be assumed.

Antiselection

The portfolios of the UNIQA Group, especially in Austria, contain large portfolios of term insurance policies with a premium adjustment clause. This allows the insurer to raise the premiums in case of a (less probable) worsening of the mortality behaviour. However, this presents the danger of possible antiselection behaviour, meaning that policies for good risks tend to be terminated while worse ones remain in the portfolio.

Retirement annuities

Mortality

The reduction of mortality probabilities represents a large uncertainty for retirement annuities. The gradual advancement of mortality as a result of medical progress and changed lifestyles is virtually impossible to extrapolate.

The attempts to predict this effect were made when producing the generation tables. However, such tables only exist for the Austrian population, and this data cannot be applied to other countries. Moreover, the past shows that the effect of these changes was seriously underestimated, which meant that subsequent reservations had to be made for retirement annuity contracts. With the exception of Austrian life insurance companies, no other relevant longevity risks exist within the UNIQA Group as barely any pension products are underwritten in regions where international business activities take place.

Antiselection

The right to choose pensions for deferred retirement annuities also results in antiselection. Only those policyholders who feel very healthy choose the annuity payment; all others choose partial or full capital payment. In this way, the pension portfolio tends to consist of mostly healthier people, i.e. worse risks than the population average.

This phenomenon is countered by corresponding modifications to the retirement mortality tables. A further possibility exists in the requirement that the intention to exercise the right to choose annuity payments must be announced no later than one year in advance of the expiration.

Financial risks

In most UNIQA companies, the actuarial interest that may be used in the calculation for writing new business is based on the maximum interest rate ordinance of the respective local supervisory authority. In any countries where the highest permitted actuarial interest is not governed by an ordinance, prudent and market-appropriate assumptions are made accordingly by the actuaries responsible. The maximum interest rate in the core market of Austria is currently 1.75 per cent per annum. However, the portfolio also contains older contracts with actuarial interest rates. These are up to 4.0 per cent per annum in the UNIQA Group's relevant markets.

Avg. techn. interest rates, traditional business by region and currency EUR USD CHF Local
currency
Figures in percent
Austria (AT) 2.6 - - -
Western Europe (WE) 2.5 - 1.9 -
Central Europe (CE) 3.8 - - 3.3
Southeastern Europe (SEE) 3.3 - - 3.3
Eastern Europe (EE) 2.5 - - 3.5
Russia (RU) 3.0 3.0 - 4.0

The following table gives an indication of average actuarial interest rates in each region.

Definition of regions:

AT - Austria WE - Italy, Liechtenstein*

CEE - Poland, Hungary, Czech Republic, Slovakia

EE - Romania, Ukraine*

SEE - Bulgaria, Serbia, Bosnia and Herzegovina, Croatia, Albania, Montenegro*, Kosovo, Macedonia*

RU - Russia

* Not included

Since these interest rates are guaranteed by the insurance company, the financial risk lies in not being able to generate these returns. Since classic life insurance predominantly invests in interest-bearing titles (loans, credits etc.), the unpredictability of long-term interest rate trends is the most significant financial risk for a life insurance company. The interest risk weighs especially heavily on retirement annuities, because these are extremely long-term policies.

The interest risk functions in the following ways:

Investment and reinvestment risk

Premiums received in the future must be invested at an interest rate guaranteed at the time the policy was taken out. However, it is entirely possible that no corresponding titles are available at the time the premium is received. In the same way, future income must be reinvested at the actuarial interest rate.

Asset liability management

For practical reasons, the goal of cash flow matching of assets and liabilities cannot be fully achieved. The duration of the life insurance assets is 5.8 (2012: 5.0), while for liabilities it is considerably longer. This is called the "duration gap", which results in interest rate risk that must be backed with capital in the ECR model.

Value of implicit options

Life insurance policies contain implicit options that can be exercised by the policyholder. While the possibilities of partial or full buy-back or the partial or full release of premiums in fact represent financing options, these options are not necessarily exercised as a consequence of correct, financially rational decisions. However, in the case of a mass buy-back, for example due to an economic crisis, this represents a considerable risk to the insurance company. The question of whether a capital or an annuity option should be exercised is, in addition to subjective motives of the policyholder, also characterised by financially rational considerations; depending on the final interest level, a policyholder will opt for the capital or the annuity, which means that these options represent a considerable (cash) value for the policyholder and therefore a corresponding risk for the insurer.

The guarantee of an annuitising factor represents another financial risk. Here, the insurance company guarantees to annuitise a sum unknown in advance (namely the value of the fund shares at maturity or, for classic life insurance, the value of the insured sum including profit-sharing) in accordance with a mortality table (the risk involved is not exclusively financial) and an interest rate set at the time the policy is taken out.

Besides these actuarial and financial risks, the cost risk must also be specified. The insurer guarantees that it will deduct only the calculated costs for the entire term of the policy. The business risk here is that the cost premiums are insufficient (e.g. due to cost increases resulting from inflation).

Market Consistent Embedded Value sensitivity analyses for the life and health insurance business

In the UNIQA Group, Market Consistent Embedded Value is calculated according to the Market Consistent Embedded Value Principles defined by the CFO Forum and according to the "Basis for Conclusions" published in October 2009. Embedded value comprises assets by fair value and the present value of the insurance business. The present value is the present value of distributable profits after taxes less cost of capital. The Market Consistent Embedded Value is an actuarial valuation of an insurance company assuming it is a going concern, explicitly excluding the value of future new business.

The assumptions underlying the projection to determine the present value are based on the best estimate approach, i.e. a realistic estimate of operating and economic assumptions on the basis of future expectations and historical observations. An embedded value calculation involves many economic and operating assumptions, which UNIQA rates as reasonable and sensible but cannot be predicted with certainty, on the basis of numerous influencing factors outside the company's control. For this reason, the actual developments can differ materially from the expected profits in the measurement of embedded value.

Shareholders' interest is calculated under consideration of all available sources of income, whereby in traditional life insurance in Austria, the profit participation regulation is paid particular attention. The most realistic possible development of future profit sharing is also assumed under the legal conditions in all other evaluated countries. The projected profits are influenced by assumptions regarding mortality, cancellation, costs, capital selection, inflation and investment income.

The assumed interest rate depends on the capital market on the measurement date and is derived via the current derivation method for yield curves under Solvency II. In order to estimate the effects of the assumed interest rate, two sensitivities of the interest rate curve were calculated in the embedded value, with +/-100 basis points being applied to the capital market data of the interest rates. For assumed interest rates according to the latest liquid market data, convergence to a long-term interest rate level of 4.2 per cent is assumed within 40 years. This corresponds with the current EIOPA standards on the derivation method for risk-free interest rates and is also applied to the sensitivity calculations, so the latter do not exclusively relate to parallel shifts of the interest rate curve.

The sensitivities indicated below relate only to those companies in the UNIQA Group that are evaluated via projections (Austria, Italy, Czech Republic, Slovakia, Hungary, Poland, Russia). As of 31 December 2013, this evaluation covers more than 98.0 per cent of the reserve of the UNIQA Group's life business. As of 31 December 2012, the sensitivities were measured excluding the Russian subsidiary:

Sensitivities of Market Consistent Embedded Value 2013 2012
change in % of basic value
equity and property –10 % –5.01 –8.03
interest rate +1 % 4.98 14.13
interest rate –1 % –10.08 –18.13
cost rate –10 % 2.22 3.26
lapse rate –10 % 1.75 1.34
mortality and health endowment +5 % 1.33 1.36
mortality annuities +5 % –0.14 –0.29

Health

The health insurance business is operated primarily in Austria (92.0 per cent domestic and 8.0 per cent international). As a result, the focus lies on risk management in Austria.

Health insurance is a loss insurance calculated under consideration of biometric risks and is operated in Austria "similar to life insurance".

Terminations by the insurer are not possible except in the case of obligation violations by the insured. Premiums must therefore be calculated in such a way that the premiums are sufficient to cover the insurance benefits that generally increase with age, assuming probabilities that remain constant. The probabilities and cost structures can change frequently over time. For this reason, it is possible to adjust the premiums for health insurance as necessary to the changed bases of calculation.

When taking on risks, the existing risk of the individual is also evaluated. If it is established that an illness already exists for which the cost risk is expected to be higher than for the calculated portfolio, then either this illness is excluded from the policy, an adequate risk surcharge is demanded or the risk is not underwritten.

In health insurance, assurance coverage ("ageing provision") is built up through calculation according to the "type of life insurance" and reduced again in later years because this is used to finance an ever larger part of the benefits that increase with age.

The actuarial interest rate for this actuarial provision is 3.0 per cent. If 3.0 per cent is not achieved by the investment, premiums contain safety margins that may be used in the event of insufficient investment results. As an FMA guideline regarding actuarial interest in health insurance was issued in October 2013, from 1 January 2014 new business is calculated with an actuarial interest rate of 2.5 per cent. This results in an improvement of the risk of insufficient investment results.

The legal risks arise primarily from the effects that changes to legislation have on the existing private health insurance business model. This includes, in particular, changes to the legal framework that make it harder or impossible to adapt to changed circumstances or that sharply reduce the income opportunities. Developments in this area will be observed by the insurance association, and an attempt will be made where necessary to react to negative developments from the perspective of the private health insurer.

The EU Directive on the equal treatment of men and women in insurance, which is implemented in Austria by the Insurance Amendment Act 2006 (VersRÄG 2006), was also taken into account in the calculation of premiums at the end of the second quarter of 2007. This means that the costs of birth and pregnancy had to be distributed across both sexes. No significant risk to profit has been identified here.

In the meantime, a decision reached by the European Court of Justice regarding insurance policies resulted in a new situation as of 21 December 2012. By this point in time, only completely identical premiums are allowed for men and women, excluding considerations such as age and individual pre-existing conditions. Experience in 2013 has shown that no negative development of the portfolio structure of new business has resulted.

The risk of the health insurance business outside Austria is dominated primarily by UNIQA Assicurazioni in Milan (approximately € 33.0 million in annual premiums). This company currently has stable holdings, meaning that actuarial risk scarcely changes. For tariffs with an outdated calculation basis, with aging holdings, the insured will be converted to tariffs with a modern calculation basis in the coming years. Because this affects tariffs that are not life-long, the conversion problem is less significant than it is for life-long tariffs.

The remaining premiums (approximately € 42.0 million) are divided among multiple companies and are of only minor importance there. Only in Switzerland (Geneva) is health insurance the primary business (approximately € 8.3 million); however, the Swiss Solvency Test resulted in sufficient risk capital.

Life-long health insurance policies without termination options by the insurer rarely exist outside of Austria, meaning that the risk can be considered low for this reason as well.

Other risks

Operational risks

Operational risks include losses that are caused by insufficient or failed internal processes, as well as losses caused by systems, personnel resources or external events.

Operational risk includes legal risk, but not reputation and strategic risk. Legal risk is the risk of uncertainty due to complaints or uncertainty in the applicability or interpretation of contracts, laws or other legal requirements.

The UNIQA Group's risk management process also defined the risk process for operational risks in terms of methodology, expiration and responsibilities. The risk manager is responsible for compliance in all subsidiaries.

The particularity of operational risks is that they can surface in all processes and departments. This is why operational risks are identified and evaluated in every operational company at a very broad level in the UNIQA Group. Risk identification is carried out with the aid of a standardised risk catalogue that is regularly checked for completeness. Scenarios are defined for evaluating these risks; these scenarios are designed to convey the likelihood of occurrence and the amount of damages. The results are then presented by the risk manager in the form of an aggregated risk report.

This process is conducted twice a year on a standard basis.

Reputation and strategic risks

Reputation risk describes the risk of loss that arises due to possible damage to the company's reputation, deterioration in prestige, or a negative overall impression due to negative perception by customers, business partners, shareholders or supervisory agencies.

Reputation risks that occur during the course of core processes such as claims processing or advising and service quality are identified, evaluated and managed as operational risks in our subsidiaries.

The most important reputation risks are presented, like operational risks, in an aggregated form in the risk report.

Group risk management then analyses whether the risk observed in the Group or in another unit may occur, and whether the danger of "contagion" within the Group is possible.

Strategic risk describes the risk that results from management decisions or insufficient implementation of management decisions that may influence current/future income or solvency. This includes the risk that arises from management decisions that are inadequate because they ignore a changed business environment.

Like operational and reputation risks, strategic risks are evaluated twice a year. Furthermore, important decisions in various committees, such as the Risk Committee, are discussed with the Management Boards. As outlined in the explanation of the risk management process, the management receives a monthly update regarding the most significant risks in the form of a heat map.

6. Impairment test

Goodwill arises from company mergers and acquisitions. It represents the difference between the acquisition costs and the proportional and current corresponding net market value of identifiable assets, debts and specific contingent liabilities. In accordance with IAS 36, the goodwill is not subject to scheduled depreciation but listed as the acquisition costs less any accrued impairments.

For the purpose of the impairment test, the UNIQA Group has apportioned the goodwill into "cash-generating units" (CGU). These CGUs are the smallest identifiable groups of assets that generate cash which is to the greatest possible extent independent from the cashgenerating units of other assets or other groups of assets. The impairment test implies a comparison between the amount that can be generated by selling or using each CGU, the present value of future cash flows, and the value to be covered, consisting of goodwill, the proportional net assets and any capital increases and internal loans. If the resulting value exceeds the realisable value of the unit based on the earning power method, impairment is performed.

The UNIQA Group has apportioned goodwill into the following CGUs, which coincide with the countries in which UNIQA is active, with the exception of the Sigal Group, in which the three countries of Albania, Kosovo and Macedonia were combined as one CGU due to their similar development and organisational connection:

  • Albania/Kosovo/Macedonia as "Sigal Group" sub-group (SEE)
  • Bosnia and Herzegovina (SEE)
  • Bulgaria (SEE)
  • Italy as sub-group (WE)
  • Croatia (SEE)
  • Liechtenstein (WE)
  • Austria (AT)
  • Poland (CE)
  • Romania (EE)
  • Russia (RU)
  • Switzerland (WE)
  • Serbia (SEE)
  • Montenegro (SEE)
  • Slovakia (CE)
  • Czechia (CE)
  • Ukraine (EE)
  • Hungary (CE)
  • UNIQA Re

Goodwill breakdown:

Cash-Generating Unit Insurance

Figures in € thousand 31.12.2013
Bosnia-Herzegovina 1,887
Bulgaria 55,811
Italy 121,718
Croatia 384
Liechtenstein -
Montenegro 81
UNIQA Austria 37,737
Poland 28,616
Romania 126,249
Russia 87
Switzerland -
Serbia 20,104
"Sigal Group" 20,170
Slovakia 120
Czechia 7,733
Ukraine 25,059
Hungaria 18,003
UNIQA Re -

Goodwill Group Total

31.12.2012
39,757 40,513
122,647 124,385
55,842 59,041
154,832 154,877
98,614 99,062
87 87
471,780 477,964
31.12.2013

The UNIQA Group calculates the recoverable amount on the basis of value in use by applying generally accepted valuation principles by means of the earning power method (Discounted Cash Flow – DCF). The budget projections (based on the detailed planning phase) of the CGUs, the estimate of the long-term results achievable by the CGUs and long-term growth rates (perpetuity) are used as the starting point for determining the earning power.

The earning power is determined by discounting the future profits with a suitable capitalisation interest rate after assumed retention to strengthen the capital base. The earning power values here are separated by balance sheet segments, which are then totalled to yield the value for the entire company.

Taxes on profit were set at the average effective tax rate of the past three years.

The assumptions with regard to risk-free interest rate, market risk premium and segment betas made for determination of the capitalisation interest rate are consistent with the parameters used in the UNIQA planning and controlling process and are based on the capital asset pricing model.

In order to reflect the economic situation and the financial crisis in the income values as accurately as possible in consideration of the volatility on the markets, the capitalisation interest rate was calculated as follows:

  • A uniform, risk-free interest rate according to the Svensson method was used (German treasury bonds with terms of 30 years) as a base interest rate.
  • The beta factor was based on the levered betas of European + emerging markets according to Damodaran, whereby a differentiation was made between betas for life and health insurance and betas for property insurance.
  • In Austria, the market risk premium was defined conservatively on the basis of the current standards of the Kammer der Wirtschaftstreuhänder (Austrian Chamber of Public Accountants and Tax Advisors). The country risk premium was defined based on calculations according to Damodaran. The calculation was performed as follows: starting with the rating of the respective country (Moody's), the yield spread of corporate bonds with the same rating to risk-free government bonds is determined and adjusted by the volatility difference between the stock and bond markets. In addition, a reduction of the country risk is assumed on the basis of further development over the course of the coming years.
  • The inflation differential was also taken into consideration. In general, the inflation differential represents inflation trends in different countries and is used as a key indicator in assessing competitiveness. In order to calculate the inflation differential, the deviation of the inflation forecast for the country of the CGU in question in relation to the inflation forecast for a risk-free environment (Germany in this case) was used. This is adjusted annually in the detailed planning with the expected inflation and then applied unvaryingly as an average for the medium- and long-term phase.

The capitalisation interest rate is listed below for all CGUs:

Cash-Generating Unit Discount factor Discount factor perpetuity
Figures in percent Property and
casualty
Life & Health Property and
casualty
Life & Health
Bosnia-Herzegovina 19.1 20.4 18.9 20.1
Bulgaria 11.5 12.7 11.5 12.7
Italy 10.5 11.7 10.6 11.8
Croatia 13.2 14.5 12.9 14.2
Liechtenstein 6.1 7.3 7.7 9.0
Montenegro 13.4 14.6 13.1 14.4
Austria 8.0 9.2 8.9 10.1
Poland 9.2 10.4 10.9 12.2
Romania 12.6 13.8 13.3 14.5
Russia 14.7 15.9 12.4 13.6
Switzerland 6.1 7.3 7.7 9.0
Serbia 15.9 17.1 14.9 16.2
"Sigal Group" 14.4–15.2 15.6–16.4 13.9–15.5 15.2–16.7
Slovakia 10.1 11.3 11.1 12.4
Czechia 10.0 11.3 10.7 12.0
Ukraine 22.3 23.6 19.7 20.9
Hungaria 12.9 14.2 13.6 14.9
Regionen
Österreich 8.0 9.2 8.9 10.1
Westeuropa (WE) 6.1–10.5 7.3–11.7 7.7–10.6 9.0–11.8
Zentraleuropa (CE) 9.2–12.9 10.4–14.2 10.7–13.6 12.0–14.9
Osteuropa (EE) inkl. Russland 12.6–22.3 13.8–23.6 13.3–19.7 14.5–20.9
Südosteuropa (SEE) 11.5–19.1 12.7–20.4 11.5–18.9 12.7–20.1

The indicated discount rate intervals relate to the spread over the countries grouped together in the case of the Sigal Group and the regions. Source: Damodaran and derived factors

Cash-Generating Unit Discount factor Discount factor perpetuity
Figures in percent Property and
casualty
Life & Health Property and
casualty
Life & Health
Albania 13.9 15.3 13.7 15.2
Bosnia-Herzegovina 14.1 15.5 14.9 16.5
Bulgaria 10.5 11.4 9.2 10.1
Italy 8.2 8.9 8.2 9.1
Kosovo 12.9 14.1 12.4 13.7
Croatia 10 10.9 9.7 10.7
Liechtenstein 7.3 7.9 6.3 6.9
Macedonia 12.9 14.1 12.4 13.7
Montenegro 12.9 14.1 12.4 13.7
Austria 7.3 7.9 6.3 6.9
Poland 9.5 10.4 8.5 9.4
Romania 10.4 11.3 11.5 12.8
Russia 12.6 13.8 9.2 10.1
Switzerland 7.3 7.9 6.3 6.9
Serbia 12.9 14.1 12.4 13.7
Slovakia 8.9 9.6 8.2 9.1
Czech Republic 8.4 9.1 7.9 8.7
Ukraine 17.2 18.9 13.7 15.2
Hungary 11.6 12.7 11.5 12.8

The following interest rates were applied in the previous year:

Source: Damodaran and derived factors

Cash flow forecast (multi-phase model)

Phase 1: Five-year company planning

The detailed company planning generally encompasses a period of five years. The company plans used for the calculation are the result of a structured and standardised management dialogue in the UNIQA Group with the involvement of UNIQA International in combination with the reporting and documentation process integrated into this dialogue. The plans are formally approved by the Management Board and also include material assumptions regarding the cost and loss ratio, investment income, market shares, and the like.

Phase 2: Extended seven-year planning phase

Following the strategic detailed planning, the earning power model was extended by a sevenyear period in order to avoid giving too much weight and influence to the perpetuity and to produce longer-term growth potential. The further development of each country is determined firstly by internal economic analyses and secondly by assumptions of insurance market developments and market trends in the individual sectors and the comparison of the expected growth in phase 1. The growth rates decrease on a straight-line basis over the seven years and lead to the perpetual growth rate.

Phase 3: Perpetuity

The cash flows determined at the end of phase 2 were used as the basis for the perpetuity and therefore correspond to results that can be realistically achieved and sustained over the long term. Insurance markets that are at a similar stage of development measured against key indicators such as insurance density and insurance penetration have been pooled in categories and have an identical expected growth for perpetuity.

Scenarios

The earning power of the individual CGUs is determined by a weighted probability scenario. Three scenarios were calculated:

Scenario 1 "base case" reflects detailed five-year Group planning.

Scenario 2 "best case" is the result of positive expectations with regard to the achievement of objectives contained in detailed Group planning and includes the over-fulfilment of detailed Group planning by plus 15.0 per cent.

Scenario 3 "worst case" is the result of negative expectations with regard to the achievement of objectives contained in detailed Group planning and includes a negative deviation from detailed Group planning by minus 35 per cent.

In scenarios 1 and 2, the discount factor applied decreases over the years, as a slight decline in country risk is assumed. A stronger decline of the country risk is assumed for the best case and a somewhat weaker one for the base case. It is assumed in the third scenario that the credit spreads in the first phase remain at the same level and a very weak reduction of the country risk is assumed only thereafter.

The weighting of the three scenarios is again defined by country groups and remains the same over the three phases, whereby the categorisation uses the same groups that were applied to determine the perpetual growth rates. The values are categorised and determined under the assumption that countries are more volatile and can exhibit greater growth spreads depending on their stage of development.

Expected value

The company value was calculated on the basis of discounting the cash flow forecasts less an assumed retention of profit after taxes and with the defined weightings for each scenario according to the probabilities of occurrence of the three scenarios by country group. This results in an expected company value, which is lower than the present value of the base case because of the assumption of corresponding probabilities of occurrence and is thus recognised more conservatively.

Uncertainty and sensitivity

Various studies and statistical analyses were used as sources to provide a basis for determining the growth rates in order to consistently and realistically reflect the market situation and macroeconomic development.

The reference sources included the following studies and materials:

  • UNIQA Capital Markets
  • Raiffeisen Research
  • Wiener Institut für Internationale Wirtschaftsvergleiche
  • Österreichische Nationalbank
  • Business Monitor International
  • Damodaran country risks, growth rate estimations, multiples
  • VVO
  • Insurance Europe
  • Swiss Re Sigma Report

Sensitivity analyses with regard to the capitalisation interest rate and the main value drivers are also performed on a sample basis in order to verify the results from the calculation of value in use and the assessment of these results.

These analyses show that sustained surpluses on the part of the individual CGUs are highly dependent on the actual development of these assumptions within the individual national or regional economies (GDP, insurance density, purchasing power parities), particularly in the CEE markets, as well as the associated implementation of the individual profit goals. These forecasts and the related assessment of how the situation in the markets will develop in the future, under the influence of the continuing economic crisis, constitute the greatest uncertainty in connection with measurement results.

For the event that the intensity and duration of the recovery from the economic crisis turns out to be much slower and the insurance markets develop completely differently than assumed in the business plans and fundamental forecasts, unscheduled depreciations may result for the individual CGUs. Despite slower economic growth, income expectations have not changed significantly compared to previous years.

No impairment was necessary in 2013.

The following table shows key GDP developments in markets of relevance to UNIQA. As such, no loss of these core markets for UNIQA is expected over the long term.

2011 2012 2013e 2014e
Poland
GDP (% in annual comparison) 4.5 1.9 1.4 2.9
Hungary
GDP (% in annual comparison) 1.6 –1.7 0.7 1.8
Czech Republic
GDP (% in annual comparison) 1.8 –0.9 –1.3 1.7
Slovakia
GDP (% in annual comparison) 3.0 1.8 1.0 2.2
Croatia
GDP (% in annual comparison) 0.0 –2 –0.6 0.9
Bosnia-Herzegovina
GDP (% in annual comparison) 1.0 –1.1 1.0 1.5
Serbia
GDP (% in annual comparison) 1.6 –1.7 2.2 1.0
Bulgaria
GDP (% in annual comparison) 1.8 0.8 0.5 1.8
Romania
GDP (% in annual comparison) 2.3 0.6 2.5 2.5
Ukraine
GDP (% in annual comparison) 5.2 0.2 –1.0 1.5
Albania
GDP (% in annual comparison) 3.1 1.6 1.7 2.0
Russia
GDP (% in annual comparison) 4.3 3.4 1.5 2.4

Source: UNIQA Capital Markets, Raiffeisen Research February 2014

7. Reinsurance

The Management Board of the holding company determines, directly and indirectly, the strategic contents of reinsurance policy with its decisions regarding risk and capital policy. The following principles can be derived from external reinsurance to inform purchasing.

Reinsurance structures sustainably support the optimisation of required risk capital and management of the use of this risk capital. Major significance accrues to the maximum use of diversification effects. Decisions regarding all reinsurance business ceded are taken with special consideration of their effects on required risk capital. Continuous analysis of reinsurance purchasing for efficiency characteristics is an essential component of internal risk management processes.

UNIQA Re AG in Zurich is responsible for the operational implementation of these tasks. It is responsible for and guarantees the implementation of reinsurance policies issued by the Management Board of the holding company. It is responsible for central guideline expertise on all activities, organisation and questions regarding internal and external reinsurance relationships. UNIQA Re AG is available to all Group companies as the risk carrier for their reinsurance needs. Internal risk transfers, of course, are subject to the same requirements and valuation processes in terms of efficiency measurement, risk capital optimisation and diversification as retrocessions to external reinsurance partners.

The assessment of the risk check of the portfolios assumed by the Group companies is of central importance. Periodic risk assessments have been performed for years in order to facilitate value-oriented management of capital expenditure. Extensive data are used to assess risk capital requirements for affected units. Reinsurance programmes are constantly structured in a goal-oriented manner in accordance with their influence on the assignor's risk situation.

For the property and casualty insurer, promises of performance for protection against damages from natural disasters represent by far the highest stress on risk capital due to the volatile nature of such claims and the conceivable amount of catastrophic damages. The UNIQA Group has set up a specialised unit within UNIQA Re AG in order to deal with this problem. Exposure is constantly monitored and evaluated at country and Group level in cooperation with internal and external bodies. With goal-oriented use of all applicable diversification effects and the positioning of a highly efficient retrocession programme, the UNIQA Group achieves a substantial relief of the load on risk capital.

UNIQA Re AG has assumed almost all of the UNIQA Group's required reinsurance business ceded in the reporting period. Only in the life insurance line was a portion of the necessary cessions given directly to external reinsurance partners. The Group's retrocessions in the nonlife insurance line were done on a non-proportional basis. The Group assumes moderate excesses in the affected programmes according to risk and value-oriented approaches.

8. Risk management aims for 2014

8.1. Risk management

With the publication of the interim guidelines, major elements of Solvency II are already legally binding in 2014. This means the UNIQA Group is focusing on implementing the ORSA process and the concluding ORSA report.

The preparations are complete and the rollout is being accompanied by intensive information and training measures.

The data warehousing issue is a major success factor for risk management. Here, the integration of the Solvency II approach in the finance data warehouse will be completed in 2014. All subsidiaries will therefore be able to make their solvency calculation with a standardised and modern system.

The training initiatives and awareness measures will be continued and extended to sales executives with the same intensity. Since the basic, broad-based training has already been carried out, more in-depth courses will be offered in 2014.

8.2. Market risk management

In market risk management, the overhaul of the sensitivity calculations and stress testing, among other things, will continue in 2014. This includes improved models for VaR calculation, their extension to the entire investment portfolio and initial developments towards "reverse stress testing".

In addition, an even greater expansion of the market and credit risk processes and the limit system to the international companies is targeted.

Processes and governance to ensure the highest possible data quality shall also be advanced. This relates both to the consistent rollout of the existing IT solution and the expansion of data sources for actuarial models and to the establishment of a Data Governance Committee for better organisation of data quality issues.

The above sets of issues are the major development goals for 2014 in addition to the major set of issues relating to phasing in and preparing for Solvency II and ORSA/FLAOR, which are of course also highly significant for market and credit risk management.

8.3. Group actuarials

Life insurance valuation models (Prophet)

Since 2005, the UNIQA Group has used the Prophet software for actuarial valuation in the context of profit testing, balance sheet projections, ALM modelling and especially stochastic modelling. At the heart of these applications are projections of the cash flows relevant for estimating future income or liabilities.

Because the Group's Austrian companies have historically insured the greatest number of lives, the development of the models was always closely linked to these companies. Due to the increasing importance of the life insurance business in the international companies and the increasing qualitative requirements regarding risk capital calculations, the target is to establish a unified standard model in the Group. The standard model for stochastic modelling in the UNIQA Group is Prophet ALS (Asset Liability Strategy). This environment enables shared and efficient modelling of liabilities and assets.

Prophet ALS was already successfully implemented for the Austrian companies in 2012 and for the companies in Slovakia, Czech Republic and Hungary (Central Europe region) in 2013. The priority in 2014 is the further rollout of the standard model to the Italian companies, which account for a significant portion of the international life insurance business. Credit risk modelling is particularly important here in order to reflect corresponding risks in the values of financial options and guarantees. In the long term, all relevant life insurance portfolios are to be modelled under the Group standard in order to meet a high quality standard for all regulatory requirements and also to enable internal analyses – for example to support the ALM process.

Independent reserve review

As part of the consolidated financial statements according to IFRS, the provision for outstanding claims is valued according to actuarially accepted methods. This realistic estimate forms a relevant item on the liabilities side of the balance sheet, and how good the original estimate was is eventually verified by the settlement of the claims. In this respect, settlement gains or losses can be made.

In order to objectivise internal quality assurance (review of locally generated realistic estimates by Group actuarials), an independent analysis of the appropriateness of the reserve for outstanding claims in property and casualty insurance was commissioned. The analysis is to be carried out between January and May 2014 and cover around 90 per cent of the Group's reserve for outstanding claims as of 31 December 2013. In addition to the specified sectors analysed in all companies covered by the analysis, additional focus areas will be looked at in specific countries.

8.4. Reinsurance

The work for natural hazards begun in 2013 will be pursued continuously in 2013. In addition to deepening knowledge of the structure and specifications of individual Group-relevant natural hazard models, establishing and implementing validation concepts and sensitivity tests are now also priorities. In order to implement a distinct second-opinion culture, UNIQA Re AG will strengthen the network of external service providers and experts in the field of natural hazards and intensify the cooperation.

To supplement UNIQA's own documentation, a comprehensive knowledge database will be compiled to provide additional basic and detailed literature on individual topics.

In 2014, additional attention will be paid to the development of training concepts to implement the transfer of knowledge to the companies. Alongside basic knowledge building, great value is placed on introducing analysis and decision-making instruments to the responsible parties in the companies. Furthermore, individual local technical support will continue unchanged from previous years in order to guarantee the companies adequate assistance even for very specific requirements.

8.5. Business continuity management

According to international standards, the UNIQA Group – as a financial service provider – is part of the critical infrastructure of great importance for the governmental community, whose failure or impairment would result in considerable disruption to public security or other dramatic consequences.

Emergencies, crises and disasters usually occur unexpectedly and cannot be planned. However, procedures and processes for handling such events can. Nonetheless, they must be handled as a special task for the management – professionally, efficiently and as quickly as possible.

At UNIQA the issues of crisis prevention, crisis management and business recovery (including contingency plans) are being dealt with by implementing a Business Continuity Management (BCM) system.

Its main objectives are:

  • To prevent injury and loss of life of employees and third parties
  • To minimise the impact of the failure of important business processes by being prepared with constantly updated contingency and recovery plans

The UNIQA BCM model is based on international regulations and standards and will continue to be implemented in 2014. By implementing BCM, UNIQA is responding to the requirements of the authorities (solvency, critical infrastructure) and the market (tendering). This comprehensive risk management approach not only reduces the potential loss after an event but also increases the quality of everyday operations.

8.6. IT security at UNIQA

As a financial service provider, UNIQA Insurance AG – like nearly all companies today – relies on the high availability of its IT infrastructure as support for its business processes.

At UNIQA, there are numerous measures to secure the operation of the IT infrastructure and, for example, to protect the data stored there.

In addition to the existing security measures customary for the industry, UNIQA I is implementing an Information Security Management System (ISMS). This ISMS, by establishing procedures and rules within a company, allows information security to be defined, managed, controlled, maintained and improved on an ongoing basis in the long term.

8.7. Compliance

The compliance rollout is continuing in 2014. All EU countries are to implement the UNIQA Code of Conduct by the end of the year. The pilot countries, together with Group Compliance, are tasked with consolidating the compliance structure in 2014 and beginning the implementation and practical application of the selected compliance tools. The second group of countries (the remaining EU countries) are beginning the rollout and shall implement the UNIQA Code of Conduct and the Group Compliance Policy (while taking account of compulsory local requirements) and apply selected compliance tools by the end of the year.

NOTES TO THE GROUP FINANCIAL STATEMENTS 111

Segment reporting

CONSOLIDATED BALANCE SHEET – CLASSIFIED BY SEGMENT

Property and casualty insurance Health insurance
Figures in € thousand 31.12.2013 31.12.2012 31.12.2013 31.12.2012
Assets
A. Tangible assets 137,423 150,970 29,609 25,855
B. Land and buildings held as financial investments 216,642 224,654 287,568 299,825
C. Intangible assets 492,271 495,898 223,872 223,973
D. Shares in associated companies 43,397 31,783 192,025 193,582
E. Investments 3,840,288 2,986,598 2,177,347 1,974,050
F. Investments held on account and at risk of life insurance
policyholders
0 0 0 0
G. Share of reinsurance in technical provisions 129,348 159,887 1,067 1,737
H. Share of reinsurance in technical provisions held on
account and at risk of life insurance policyholders
0 0 0 0
I.
Receivables, including receivables under insurance
business
1,486,884 943,964 258,525 346,006
J. Receivables from income tax 53,146 47,656 164 124
K. Deferred tax assets 96,368 98,080 8,809 7,817
L. Liquid funds 242,382 354,142 107,219 88,743
M. Assets in disposal groups available for sale 0 63,661 0 0
Total segment assets 6,738,148 5,557,294 3,286,205 3,161,713
Equity and liabilities
B. Subordinated liabilities 604,132 339,064 0 0
C. Technical provisions 2,729,623 2,726,699 2,570,086 2,464,137
D. Technical provisions held on account
and at risk of life insurance policyholders
0 0 0 0
E. Financial liabilities 6,288 238,514 29,716 26,911
F. Other provisions 773,153 792,234 21,013 18,686
G. Payables and other liabilities 1,191,286 670,174 148,313 74,120
H. Liabilities from income tax 28,775 17,712 1,572 1,084
I.
Deferred tax liabilities
132,026 145,018 100,854 111,615
J. Liabilities in disposal groups available for sale 0 11,191 0 0
Total segment liabilities 5,465,282 4,940,605 2,871,553 2,696,552
Group Consolidation Life insurance
31.12.2012 31.12.2013 31.12.2012 31.12.2013 31.12.2012 31.12.2013
306,755 286,589 0 0 129,930 119,557
1,690,763 1,652,485 0 0 1,166,284 1,148,275
1,417,725 1,462,530 0 –3,299 697,854 749,686
544,522 545,053 0 0 319,157 309,631
17,869,686 18,989,501 –518,719 –576,359 13,427,756 13,548,225
5,066,828 5,381,201 0 0 5,066,828 5,381,201
605,847 553,252 0 0 444,223 422,837
408,818 389,206 0 0 408,818 389,206
936,179 979,746 –746,984 –1,167,511 393,192 401,849
55,098 69,881 0 0 7,318 16,571
128,608 142,215 0 0 22,711 37,039
960,065 616,976 0 0 517,180 267,375
63,661 0 0 0 0 0
30,054,554 31,068,634 –1,265,702 –1,747,169 22,601,249 22,791,450
450,000 600,000 –34,064 –314,132 145,000 310,000
19,790,921 19,826,710 –14,573 –3,867 14,614,658 14,530,868
4,983,029 5,299,625 0 0 4,983,029 5,299,625
34,965 26,836 –469,637 –255,699 239,177 246,531
871,009 836,681 0 0 60,090 42,515
1,489,275 1,313,527 –741,514 –1,181,196 1,486,496 1,155,124
28,623 40,712 0 0 9,828 10,366
365,590 334,616 0 0 108,957 101,737
11,191 0 0 0 0 0
28,024,603 28,278,707 –1,259,789 –1,754,894 21,647,235 21,696,766
2,029,950 2,789,927 Shareholders' equity and minority interests

Total equity and liabilities 31,068,634 30,054,554

The amounts indicated have been adjusted to eliminate amounts resulting from segmentinternal transactions. Therefore the balance of segment assets and segment liabilities does not allow conclusions to be drawn with regard to the equity allocated to the respective segment.

OPERATIONAL SEGMENTS

UNIQA Austria Raiffeisen Insurance UNIQA International
Figures in € thousand 1–12/2013 1–12/2012 1–12/2013 1–12/2012 1–12/2013 1–12/2012
1. a) Gross premium written 2,596,856 2,514,864 668,630 626,043 1,854,115 1,650,435
1. Premiums written (retained) 2,001,770 1,906,503 570,886 526,085 1,320,138 1,140,187
2. Change in unearned premiums (retained) –2,579 2,117 –238 413 3,024 –18,220
3. Premiums earned (retained) 1,999,191 1,908,620 570,648 526,498 1,323,162 1,121,967
4. Income from fees and commissions 179,403 185,969 26,192 33,525 147,293 128,746
5. Net investment income 379,086 342,211 251,636 271,429 143,106 149,827
6. Other income 9,508 3,489 1,363 1,994 25,871 19,915
7. Insurance benefits –1,680,518 –1,618,897 –629,983 –577,006 –955,939 –771,538
8. Operating expenses –597,515 –578,953 –137,939 –167,566 –605,384 –581,208
9. Other expenses –49,425 –44,415 –17,069 –21,019 –53,292 –63,028
10. Amortisation of goodwill –1,916 –1,956 –261 –698 –5,124 –22,197
11. Operating profit 237,813 196,068 64,587 67,158 19,692 –17,516
12. Financing costs –6,812 –8,318 0 –6,775 –109 –120
13. Profit on ordinary activities 231,001 187,751 64,587 60,384 19,584 –17,636

The presentation of the operational segments was adjusted to the current management concept following completion of the Group's reorganisation.

IMPAIRMENT BY SEGMENT

UNIQA Austria Raiffeisen Insurance UNIQA International
Figures in € thousand 1–12/2013 1–12/2012 1–12/2013 1–12/2012 1–12/2013 1–12/2012
Goodwill
Change in impairment for current year 0 0 0 0 0 –15,000
of which reallocation affecting income 0 0 0 0 0 –15,000
Investments
Change in impairment for current year –33,608 –17,965 –33,551 –15,928 –1,157 –8
of which reallocation/reinstatement of original values –33,608 –17,965 –33,551 –15,928 –1,157 –8
Group Group Functions
and Consolidation
Reinsurance
1–12/2012 1–12/2013 1–12/2012 1–12/2013 1–12/2012 1–12/2013
4,864,151 5,157,576 –1,207,214 –1,595,140 1,280,023 1,633,116
4,650,647 4,940,849 –70,439 –27,845 1,148,311 1,075,899
–26,738 –4,961 40,774 –2,894 –51,821 –2,274
4,623,909 4,935,888 –29,665 –30,739 1,096,490 1,073,625
35,731 28,302 –315,304 –328,512 2,795 3,927
791,437 780,002 12,992 –15,640 14,979 21,813
46,562 64,097 17,548 12,180 3,616 15,176
–3,758,545 –3,955,268 42,163 93,680 –833,268 –782,508
–1,355,006 –1,385,891 299,334 292,431 –326,614 –337,484
–124,020 –121,934 15,980 10,378 –11,537 –12,526
–24,937 –7,301 –87 0 0 0
235,131 337,895 42,961 33,779 –53,541 –17,976
–30,955 –32,281 –15,743 –25,360 0 0
204,176 305,614 27,218 8,419 –53,541 –17,976
Reinsurance Group Functions
and Consolidation
Group
1–12/2013 1–12/2012 1–12/2013 1–12/2012 1–12/2013 1–12/2012
0 0 0 0 0 –15,000
0 0 0 0 0 –15,000
0 0 –12,921 –10,870 –81,236 –44,772
0 0 –12,921 –10,870 –81,236 –44,772

OPERATIONAL SEGMENTS – CLASSIFIED BY SEGMENT

Property and casualty insurance UNIQA Austria Raiffeisen Insurance UNIQA International
Figures in € thousand 1–12/2013 1–12/2012 1–12/2013 1–12/2012 1–12/2013 1–12/2012
1. a) Gross premium written 1,326,241 1,280,865 145,664 134,128 1,093,683 1,073,084
1. Premiums written (retained) 749,588 692,816 76,953 71,920 596,251 601,994
2. Change in unearned premiums (retained) –2,015 1,789 –175 427 318 –14,720
3. Premiums earned (retained) 747,573 694,605 76,779 72,346 596,569 587,275
4. Income from fees and commissions 173,830 180,009 20,858 19,126 139,649 121,089
5. Net investment income 44,010 43,991 3,521 –1,024 39,071 42,469
6. Other income 5,440 3,236 170 1,176 13,237 10,483
7. Insurance benefits –493,546 –477,320 –52,852 –47,476 –366,053 –343,544
8. Operating expenses –364,699 –352,525 –37,442 –37,900 –390,026 –383,900
9. Other expenses –28,158 –22,170 –1,982 –1,071 –31,550 –38,709
10. Amortisation of goodwill 0 0 0 0 –2,549 –17,569
11. Operating profit 84,450 69,826 9,051 5,176 –1,651 –22,405
12. Financing costs –1,758 –2,146 0 0 –109 –111
13. Profit on ordinary activities 82,692 67,679 9,051 5,176 –1,760 –22,515
Health insurance UNIQA Austria
Raiffeisen Insurance
UNIQA International
Figures in € thousand 1–12/2013 1–12/2012 1–12/2013 1–12/2012 1–12/2013 1–12/2012
1. a) Gross premium written 866,218 835,413 0 0 71,413 73,789
1. Premiums written (retained) 865,858 835,034 0 0 66,960 69,781
2. Change in unearned premiums (retained) –690 754 0 0 2,789 –3,740
3. Premiums earned (retained) 865,169 835,788 0 0 69,749 66,041
4. Income from fees and commissions 0 0 0 0 1,049 231
5. Net investment income 93,588 95,201 0 0 1,596 1,559
6. Other income 641 151 0 0 2,258 2,305
7. Insurance benefits –736,231 –719,137 0 0 –42,522 –43,956
8. Operating expenses –122,605 –112,501 0 0 –29,645 –24,479
9. Other expenses –5,942 –4,217 0 0 –849 –799
10. Amortisation of goodwill 0 0 0 0 0 0
11. Operating profit 94,618 95,286 0 0 1,636 902
12. Financing costs 0 0 0 0 0 0
13. Profit on ordinary activities 94,618 95,286 0 0 1,636 902
Life insurance UNIQA Austria
Raiffeisen Insurance
UNIQA International
Figures in € thousand 1–12/2013 1–12/2012 1–12/2013 1–12/2012 1–12/2013 1–12/2012
1. a) Gross premium written 404,396 398,585 522,966 491,915 689,019 503,562
1. Premiums written (retained) 386,324 378,653 493,933 454,166 656,926 468,411
2. Change in unearned premiums (retained) 126 –426 –63 –14 –83 240
3. Premiums earned (retained) 386,449 378,227 493,870 454,152 656,843 468,651
4. Income from fees and commissions 5,572 5,960 5,334 14,399 6,595 7,427
5. Net investment income 241,488 203,019 248,115 272,453 102,439 105,798
6. Other income 3,427 102 1,192 818 10,376 7,126
7. Insurance benefits –450,741 –422,441 –577,131 –529,530 –547,363 –384,038
8. Operating expenses –110,211 –113,927 –100,497 –129,666 –185,714 –172,829
9. Other expenses –15,325 –18,028 –15,087 –19,948 –20,894 –23,520
10. Amortisation of goodwill –1,916 –1,956 –261 –697 –2,575 –4,628
11. Operating profit 58,744 30,956 55,536 61,982 19,708 3,987
12. Financing costs –5,054 –6,171 0 –6,775 0 –9
13. Profit on ordinary activities 53,690 24,785 55,536 55,207 19,708 3,977
Reinsurance Group Functions
and Consolidation
Group
1–12/2013 1–12/2012 1–12/2013 1–12/2012 1–12/2013 1–12/2012
1,578,152 1,223,567 –1,553,211 –1,165,694 2,590,529 2,545,949
1,050,078 1,120,216 –26,941 –69,038 2,445,929 2,417,907
–2,184 –51,771 –3,024 40,817 –7,080 –23,458
1,047,894 1,068,445 –29,965 –28,221 2,438,850 2,394,449
143 539 –323,681 –311,913 10,799 8,850
9,658 3,033 2,354 –3,278 98,614 85,191
14,812 3,219 2,134 4,520 35,792 22,634
–756,390 –805,546 34,995 35,062 –1,633,846 –1,638,824
–329,189 –320,211 307,176 298,886 –814,180 –795,650
–8,054 –7,072 7,632 15,297 –62,112 –53,725
0 0 0 0 –2,549 –17,569
–21,126 –57,593 643 10,353 71,367 5,357
0 0 –25,025 –15,375 –26,891 –17,632
–21,126 –57,593 –24,382 –5,022 44,475 –12,275
Reinsurance Group Functions
and Consolidation
Group
1–12/2013 1–12/2012 1–12/2013 1–12/2012 1–12/2013 1–12/2012
1,585 1,327 –1,642 –1,379 937,574 909,150
1,225 1,327 –57 –54 933,987 906,088
33 –146 –6 –2 2,125 –3,134
1,258 1,181 –63 –56 936,112 902,954
0 0 –366 –223 683 8
7 7 –15,792 –4,185 79,399 92,583
0 1 3,601 5,661 6,500 8,119
–268 –689 10,285 7,301 –768,736 –756,480
–364 –221 –10,073 –1,384 –162,688 –138,584
0 –8 –440 14 –7,231 –5,009
0 0 0 –87 0 –87
632 273 –12,848 7,041 84,038 103,502
0 0 –298 –368 –298 –368
632 273 –13,146 6,673 83,740 103,135
Reinsurance Group Functions
and Consolidation
Group
1–12/2013 1–12/2012 1–12/2013 1–12/2012 1–12/2013 1–12/2012
53,379 55,130 –40,288 –40,141 1,629,472 1,409,052
24,596 26,769 –847 –1,347 1,560,932 1,326,651
–122 96 137 –41 –6 –146
24,474 26,864 –710 –1,388 1,560,927 1,326,505
3,783 2,255 –4,465 –3,168 16,820 26,873
12,148 11,938 –2,202 20,455 601,989 613,664
364 395 6,446 7,367 21,805 15,809
–25,850 –27,033 48,400 –200 –1,552,685 –1,363,241
–7,930 –6,182 –4,671 1,832 –409,023 –420,771
–4,472 –4,458 3,186 669 –52,591 –65,286
0 0 0 0 –4,752 –7,281
2,517 3,779 45,985 25,567 182,490 126,271
0 0 –38 0 –5,092 –12,955
2,517 3,779 45,947 25,567 177,398 113,316

UNIQA INTERNATIONAL CLASSIFIED BY SEGMENT

Premiums earned (retained) Net investment income
Figures in € thousand 2013 2012 2013 2012
Switzerland 7,817 7,352 219 246
Italy 515,898 359,817 73,801 77,380
Liechtenstein 2,342 3,006 2,288 2,841
Western Europe (WE) 526,057 370,175 76,308 80,468
Czech Republic 119,161 123,989 8,486 9,708
Hungary 58,915 60,658 8,021 10,892
Poland 192,406 208,807 14,907 16,469
Slovakia 55,488 54,381 3,573 4,225
Central Europe (CE) 425,970 447,836 34,988 41,294
Romania 68,183 52,378 5,394 6,049
Ukraine 80,576 64,012 5,883 4,775
Eastern Europe (EE) 148,759 116,389 11,277 10,824
Albania 17,360 17,420 778 660
Bosnia-Herzegovina 21,448 18,404 2,044 1,735
Bulgaria 35,696 35,067 1,322 1,462
Croatia 23,745 19,623 6,207 5,751
Montenegro 8,653 7,319 525 444
Macedonia 9,343 8,101 323 266
Serbia 31,821 30,403 3,066 5,270
Kosovo 9,976 8,690 459 489
Southeastern Europe (SEE) 158,044 145,026 14,723 16,077
Russia 64,332 42,540 6,006 1,807
Russia (RU) 64,332 42,540 6,006 1,807
Austria 0 0 –196 –644
Administration 0 0 –196 –644
UNIQA International 1,323,162 1,121,967 143,106 149,827
Profit/loss on
ordinary activities
Operating expenses Insurance benefits (net)
2012 2013 2012 2013 2012 2013
236 460 –2,793 –3,012 –6,490 –6,493
22,329 21,180 –93,132 –97,939 –316,449 –484,798
806 –88 –5,259 –3,171 –1,795 –811
23,371 21,551 –101,183 –104,122 –324,734 –492,101
9,336 10,823 –70,392 –66,302 –77,164 –71,154
–3,635 1,717 –63,449 –61,542 –19,745 –15,743
5,407 9,423 –91,338 –97,389 –149,009 –122,167
8,877 6,996 –36,353 –39,917 –28,547 –30,022
19,985 28,958 –261,532 –265,150 –274,465 –239,086
–21,700 –15,972 –40,353 –49,167 –35,154 –54,689
1,696 5,914 –39,620 –43,316 –28,126 –38,178
–20,004 –10,058 –79,973 –92,483 –63,279 –92,866
1,579 971 –9,152 –9,619 –7,671 –7,795
644 531 –7,857 –8,685 –12,212 –14,917
–2,857 329 –22,974 –24,302 –22,862 –18,813
1,224 1,197 –11,815 –12,500 –15,321 –19,291
–263 –889 –5,022 –5,319 –3,354 –4,736
–73 –152 –5,725 –6,330 –2,875 –3,937
786 –3,273 –17,288 –17,295 –18,096 –21,672
1,110 673 –4,728 –5,387 –3,370 –4,404
2,149 –612 –84,563 –89,437 –85,761 –95,565
1,119 6,563 –20,668 –27,399 –23,298 –36,319
1,119 6,563 –20,668 –27,399 –23,298 –36,319
–44,256 –26,819 –33,289 –26,793 0 0
–44,256 –26,819 –33,289 –26,793 0 0
–17,636 19,584 –581,208 –605,384 –771,538 –955,939

SUPPLEMENTARY INFORMATION ON THE CONSOLIDATED BALANCE SHEET

Development of asset items

Figures in € thousand Balance sheet values
previous year
Currency differences Additions Unrealised capital
gains and losses
A. Tangible assets
I. Self-used land and buildings 194,151 –2,381 24,651 0
II. Other tangible assets
1. Tangible assets 58,342 –375 19,303 0
2. Inventories 5,465 196
3. Other assets 48,796 0
Total A. II. 112,604 –375 19,499 0
Total A. 306,755 –2,756 44,150 0
B. Land and buildings held as financial investments 1,690,763 –5,772 61,315 0
C. Intangible assets
I. Deferred acquisition costs 868,802 –4,117 261,712 0
II. Goodwill
1. Positive goodwill 477,964 –3,691 0 0
2. Value of insurance policies 45,789 –94 0 0
Total C. II. 523,753 –3,785 0 0
III. Other intangible assets
1. Self-developed software 2,460 –47 852 0
2. Acquired intangible assets 22,709 –472 10,595 0
Total C. III. 25,170 –519 11,447 0
Total C. 1,417,725 –8,420 273,160 0
D. Shares in associated companies 544,522 0 0 –11,367
E. Investments
I. Variable-yield securities
1. Shares, investment shares and other variable-yield securities, including
holdings and shares in associated companies 1,399,352 –814 284,264 –7,807
2. At fair value through profit or loss 371,262 –2 89,534 0
Total E. I. 1,770,614 –816 373,797 –7,807
II. Fixed interest securities
1. Debt securities and other fixed interest securities 13,186,622 –31,434 6,429,167 –166,901
2. At fair value through profit or loss 441,623 1 33,259 0
Total E. II. 13,628,244 –31,433 6,462,426 –166,901
III. Loans and other investments
1. Loans
a) Debt securities issued by and loans to
associated companies 1,421 –2 482 0
b) Debt securities issued by and loans to participating interests 552 0 4,082 0
c) Mortgage loans 51,399 0 1,045 0
d) Loans and advance payments on policies 13,011 –6 3,753 0
e) Other loan receivables and registered bonds 1,023,265 –366 7,880 3,636
Total E. III. 1. 1,089,649 –374 17,243 3,636
2. Cash at credit institutions/cash at banks 1,189,217 –10,593 84,959 881
3. Deposits with ceding companies 129,755 0 1,126 0
Total E. III. 2,408,621 –10,966 103,327 4,517
IV. Derivative financial instruments 62,206 –36 78,784 0
Total E. 17,869,686 –43,252 7,018,334 –170,192
F. Investments held on account and at risk of life insurance
policyholders 5,066,828 –10,859 1,993,783 1,272
Aggregate total 26,896,278 –71,060 9,390,742 –180,286
Book value
financial year
Depreciation Write-ups Disposals Transfers Amortisation
198,433 7,087 0 229 –10,673 0
59,496 15,101 0 2,297 –376 0
5,661 0
22,998 25,799
88,156 15,101 0 28,095 –376 0
286,589 22,188 0 28,324 –11,049 0
1,652,485 63,723 0 41,142 11,045 0
927,900 198,498 0 0 0 0
471,780 0 0 2,493 0 0
38,394 7,301 0 0 0 0
510,174 7,301 0 2,493 0 0
2,881
21,574
633
8,842
0
21
102
2,091
351
–347
0
0
24,455 9,474 21 2,193 3 0
1,462,530 215,272 21 4,687 3 0
545,053 4,609 24,471 7,964 0 0
863,810 36,443 3,954 778,690 0 –5
131,264 15,746 15,688 329,133 0 –339
995,074 52,189 19,643 1,107,823 0 –344
15,136,246 214,665 86,079 4,154,517 –303 2,199
439,374 16,884 16,638 37,111 0 1,848
15,575,620 231,549 102,717 4,191,628 –303 4,047
1,759 0 0 142 0 0
1,955 0 0 2,679 0 0
42,831 0 1,112 9,433 –1,293 0
12,051 21 31 4,718 0 0
886,217 783 16 149,647 1,293 922
944,813 804 1,159 166,620 0 922
1,273,852 579 9,926 0 0 41
126,761 0 0 4,119 0 0
2,345,426 1,383 11,086 170,739 0 963
73,381 59,194 43,736 52,114 0 0
18,989,501 344,316 177,181 5,522,305 –303 4,667
5,381,201 73,395 130,114 1,727,634 303 790
28,317,358 723,502 331,787 7,332,056 0 5,456

1. Self-used land and buildings

Figures in € thousand 31.12.2013 31.12.2012
Book values for
Property and casualty insurance 85,728 74,501
Health insurance 11,545 11,836
Life insurance 101,159 107,814
198,433 194,151
Market values for
Property and casualty insurance 115,391 104,669
Health insurance 14,648 14,749
Life insurance 148,060 149,852
278,098 269,269
Acquisition values 295,133 287,231
Cumulative depreciation –96,701 –93,080
Book values 198,433 194,151
Useful life for land and buildings 10–80 years 10–80 years
Additions from company acquisition
Figures in € thousand
31.12.2013 31.12.2012
Self-used land and buildings 0 0

The market values are derived from expert reports.

2. Other tangible assets

Figures in € thousand 31.12.2013 31.12.2012
Tangible assets 59,496 58,342
Inventories 5,661 5,465
Other assets 22,998 48,796
Total 88,156 112,604
Tangible assets
----------------- --
Development in financial year
Figures in € thousand
Acquisition values as at 31.12.2012 215,534
Cumulative depreciation up to 31.12.2012 –157,192
Book values as at 31.12.2012 58,342
Currency translation changes –375
Additions 19,303
Disposals –2,297
Transfers –376
Appreciation and depreciation –15,100
Book values as at 31.12.2013 59,496
Acquisition values as at 31.12.2013 205,775
Cumulative depreciation up to 31.12.2013 –146,278
Book values as at 31.12.2013 59,496

Tangible assets refer mainly to office equipment. They are depreciated over a useful life of four to ten years. The amounts of depreciation are recognised in the income statement on the basis of allocated operating expenses under the items insurance benefits, operating expenses and net investment income.

Additions from company acquisition 31.12.2013 31.12.2012
Figures in € thousand
Other tangible assets 0 696

3. Land and buildings held as financial investments

Figures in € thousand 31.12.2013 31.12.2012
Book values for
Property and casualty insurance 216,642 224,654
Health insurance 287,568 299,825
Life insurance 1,148,275 1,166,284
1,652,485 1,690,763
Market values for
Property and casualty insurance 343,874 352,562
Health insurance 366,289 383,390
Life insurance 1,662,408 1,613,554
2,372,571 2,349,505
Acquisition values 2,217,125 2,228,217
Cumulative depreciation –564,640 –537,454
Book values 1,652,485 1,690,763
Useful life for land and buildings 10–80 years 10–80 years
Additions from company acquisition
Figures in € thousand
31.12.2013 31.12.2012
Land and buildings held as financial investments 0 173,324

The market values are derived from expert reports.

Figures in € thousand 31.12.2013
Change in impairment for current year 11,226
of which reallocation affecting income 11,226

4. Deferred acquisition costs

Figures in € thousand 2013 2012
Property and casualty insurance
As at 1.1. 154,103 169,364
Currency translation changes –2,231 2,051
Change in consolidation scope 0 –31,457
Capitalisation 101,137 119,545
Depreciation –96,107 –105,400
As at 31.12. 156,901 154,103
Health insurance
As at 1.1. 221,365 232,680
Currency translation changes –284 114
Change in consolidation scope 0 –18,875
Capitalisation 12,372 18,432
Interest surchage 7,466 9,041
Depreciation –19,898 –20,027
As at 31.12. 221,020 221,365
Life insurance
As at 1.1. 493,334 497,687
Currency translation changes –1,602 1,211
Change in consolidation scope 0 0
Capitalisation 125,760 113,799
Interest surchage 14,978 17,381
Depreciation –82,492 –136,744
As at 31.12. 549,979 493,334
In the Consolidated Financial Statements
As at 1.1. 868,802 899,732
As at 31.12. 927,900 868,802
Depreciation –198,498 –262,171
Interest surchage 22,444 26,421
Capitalisation 239,269 251,776
Change in consolidation scope 0 –50,332
Currency translation changes –4,117 3,376

5. Goodwill

Figures in € thousand Goodwill Capitalised
portfolio values
insurance
contracts
Acquisition values as at 31.12.2012 581,852 176,112
Cumulative depreciation up to 31.12.2012 –103,888 –130,323
Book values as at 31.12.2012 477,964 45,789
Acquisition values as at 31.12.2013 567,646 175,942
Cumulative depreciation up to 31.12.2013 –95,866 –137,548
Book values as at 31.12.2013 471,780 38,394

There were no additions in 2013.

Figures in € thousand Goodwill Capitalised
portfolio values
insurance
contracts
Cumulative depreciation up to 31.12.2013 95,866 137,548
of which relating to impairment 57,661 0
of which current depreciation 38,205 137,548
Figures in € thousand 31.12.2013
Change in impairment for current year 0
of which reallocation affecting income 0
Goodwill by country
figures in € thousand
31.12.2013 31.12.2012
Austria 39,757 40,513
Germany 930 930
Italy 121,718 123,455
Western Europe (WE) 122,647 124,385
Czech Republic 7,733 8,432
Hungary 18,063 19,997
Poland 28,624 29,188
Slovakia 1,423 1,423
Central Europe (CE) 55,842 59,041
Romania 126,394 124,773
Ukraine 28,438 30,104
Eastern Europe (EE) 154,832 154,877
Albania 20,170 20,220
Bosnia-Herzegovina 1,887 1,887
Bulgaria 55,926 55,926
Croatia 384 387
Montenegro 81 81
Serbia 20,104 20,497
Cyprus 63 63
Southeastern Europe (SEE) 98,614 99,062
Russia (RU) 87 87
Total 471,780 477,964

6. Other intangible assets

Figures in € thousand Self-developed
software
Acquired
intangible assets
Acquisition values as at 31.12.2012 39,160 153,009
Cumulative depreciation up to 31.12.2012 –36,700 –130,300
Book values as at 31.12.2012 2,460 22,709
Acquisition values as at 31.12.2013 40,560 137,329
Cumulative depreciation up to 31.12.2013 –37,679 –115,755
Book values as at 31.12.2013 2,881 21,574

The other intangible assets are composed of:

Figures in € thousand 31.12.2013 31.12.2012
Computer software 20,432 21,405
Copyrights 0 0
Licences 1,655 1,417
Other intangible assets 2,369 2,348
24,455 25,170

Useful life

Self-developed software 2–5 years 2–5 years
Acquired intangible assets 2–5 years 2–5 years

The intangible assets include paid-for and self-produced computer software as well as licenses and copyrights.

The depreciation of the other intangible assets was recognised in the income statement on the basis of allocated operating expenses under the items of insurance benefits, operating expenses and net investment income.

The intangible assets are depreciated using the straight-line method.

Additions from company acquisition
Figures in € thousand
31.12.2013 31.12.2012
Self-developed software 0 0
Acquired intangible assets 0 86
Figures in € thousand 2013 2012
Research and development expenditure
recorded as an expense during the period under review
642 2,360

7. Shares in companies valued at equity

Figures in € thousand 31.12.2013 31.12.2012
Book values for
Shares in associated companies valued at equity 545,053 544,522

The shares in associated companies of minor importance are shown on the balance sheet as available for disposal at any time under variable-yield securities (Assets E. I. 1.).

Shares in associated companies
Figures in € thousand
31.12.2013
Current market value of associated companies listed on a public stock exchange 355,040
Profits/losses for the period 20,023
Unrecorded, proportional loss, ongoing, if shares of loss are no longer recorded 0
Unrecorded, proportional loss, cumulative, if shares of loss are no longer recorded 0
Proportional asset value of shares in associated companies valued at equity 1,834,053
Proportional liabilities of shares in associated companies valued at equity 1,277,588

8. Assets in disposal groups available for sale

Figures in € thousand 31.12.2013 31.12.2012
Assets
A. Tangible assets
II. Other tangible assets 0 2,485
B. Land and buildings held as financial investments 0 48,885
C. Intangible assets
III. Other intangible assets 0 40
D. Shares in associated companies 0 82
E. Investments
I. Variable-yield securities
1. Available for sale 0 6
II. Fixed interest securities
1. Available for sale 0 280
I. Receivables, including receivables under insurance business
II. Other receivables 0 4,537
III. Other assets 0 214
K. Deferred tax assets 0 –434
L. Liquid funds 0 7,565
M. Assets in disposal groups available for sale 0 63,661
Figures in € thousand 31.12.2013 31.12.2012
Equity and liabilities
E. Financial liabilities
I. Liabilities from loans 0 2,480
F. Other provisions
I. Pensions and similar provisions 0 2,301
II. Other provisions 0 2,008
G. Payables and other liabilities
II. Other payables 0 3,913
H. Liabilities from income tax 0 44
I. Deferred tax liabilities 0 445
J. Liabilities in disposal groups available for sale 0 11,191

In the 2012 financial year, the Austria Hotels companies up for sale were reclassified to a separate balance sheet item. The sale was settled in the first half of 2013.

9. Securities available for sale

Type of investment Acquisition costs Fluctuation in value not
affecting income
Accumulated value
adjustments
Foreign currency
differences affecting
income
Market values
Figures in € thousand 31.12.2013 31.12.2012 31.12.2013 31.12.2012 31.12.2013 31.12.2012 31.12.2013 31.12.2012 31.12.2013 31.12.2012
Shares in affiliated companies 17,587 10,594 0 0 0 0 0 0 17,587 10,594
Shares 134,805 480,863 99,297 201,576 –21,578 –74,656 0 0 212,524 607,783
Equity funds 271,512 217,458 32,889 13,832 –18,926 –15,333 0 0 285,475 215,957
Debenture bonds not capital-guaranteed 207,731 234,122 –840 3,718 –24,903 –14,403 0 –2,790 181,987 220,647
Other variable-yield securities 34,094 33,750 –32 0 0 –7,300 0 0 34,063 26,450
Participating interests and other
investments 139,759 306,299 10,909 65,917 –18,495 –54,295 0 0 132,174 317,921
Fixed-interest securities 15,143,349 12,874,825 335,193 619,638 –246,556 –247,182 –95,741 –60,659 15,136,246 13,186,622
Total 15,948,837 14,157,911 477,417 904,680 –330,458 –413,169 –95,741 –63,449 16,000,055 14,585,974
Type of investment Accumulated value
adjustments
Of which accumulated
from previous years
Of which from current year
Figures in € thousand 31.12.2013 31.12.2012 31.12.2013 31.12.2012 31.12.2013 31.12.2012
Shares in affiliated companies 0 0 0 0 0 0
Shares –21,578 –74,656 –11,109 –66,219 –10,470 –8,437
Equity funds –18,926 –15,333 –12,985 –12,064 –5,941 –3,268
Debenture bonds not capital-guaranteed –24,903 –14,403 –14,403 –19,994 –10,500 5,591
Other variable-yield securities 0 –7,300 0 –4,900 0 –2,400
Participating interests and other investments –18,495 –54,295 –15,407 –51,353 –3,088 –2,943
Fixed-interest securities –246,556 –247,182 –207,349 –221,355 –39,208 –25,827
Total –330,458 –413,169 –261,252 –375,884 –69,206 –37,285
Type of investment Change in value
adjustment current
year
of which write
down/write-up
affecting income
of which
changes due
to disposal
Write-up of equity
Figures in € thousand 31.12.2013 31.12.2013 31.12.2013 31.12.2013
Shares in affiliated companies 0 0 0 0
Shares 53,077 –10,470 62,345 1,202
Equity funds –3,593 –5,941 –880 3,227
Debenture bonds not capital-guaranteed –10,500 –10,500 0 0
Other variable-yield securities 7,300 0 7,300 0
Participating interests and other investments 35,800 –3,088 38,889 0
Fixed-interest securities 626 –39,208 39,834 0
Total 82,711 –69,206 147,488 4,429
Change in equity Allocation not affecting
income
disposals affecting income Withdrawal1) due to Change in unrealised
gains/losses
Figures in € thousand 31.12.2013 31.12.2012 31.12.2013 31.12.2012 31.12.2013 31.12.2012
Other securities - available for sale2)
Gross –170,192 1,234,070 –239,082 –100,122 –409,274 1,133,947
Deferred tax 21,194 –168,733 22,813 10,948 44,007 –157,785
Deferred profit participation 76,778 –652,986 165,931 72,291 242,709 –580,695
Minority interests 158 –28,038 337 –7,238 495 –35,276
Net –72,062 384,312 –50,002 –24,121 –122,063 360,191

1) Withdrawals affecting the income statement due to disposals and impairments. 2) Including reclassified securities.

Investments at fair value Level 1 Level 2 Level 3 Group total
Figures in € thousand 31.12.2013 31.12.2013 31.12.2013 31.12.2013
Securities available for sale 13,266,081 2,006,732 727,242 16,000,055
Shares in affiliated companies 175 17,400 12 17,587
Shares 13,868 21,663 176,993 212,524
Equity funds 260,289 25,185 1 285,475
Debenture bonds not capital-guaranteed 7,946 174,042 0 181,987
Other variable-yield securities 0 34,063 0 34,063
Participating interests and other investments 1,119 61,527 69,527 132,174
Fixed-interest securities 12,982,685 1,672,853 480,708 15,136,246
At fair value through profit and loss 182,152 382,768 5,718 570,638
Derivative financial instruments 561 64,519 0 65,079
Total 13,448,794 2,454,019 732,959 16,635,773

Hierarchy for instruments that are reported in the balance sheet at current market value

The table below depicts the financial instruments for which subsequent valuation is performed at the current market value.

No transfers between levels 1 and 2 took place during the reporting period. The entire portfolio of asset-backed securities was classified as level 3. Other shares and investments for which a valuation appraisal exists were also classified as level 3. No other major level 3 assets existed as at 31 December 2013.

Investments at fair value Level 1 Level 2 Level 3 Group total
Figures in € thousand 31.12.2012 31.12.2012 31.12.2012 31.12.2012
Securities available for sale 11,640,654 2,346,836 598,483 14,585,974
Shares in affiliated companies 36 10,558 0 10,594
Shares 432,936 174,523 324 607,783
Equity funds 193,497 22,458 1 215,957
Debenture bonds not capital-guaranteed 20,048 200,599 0 220,647
Other variable-yield securities 0 26,450 0 26,450
Participating interests and other investments 1,141 316,780 0 317,921
Fixed-interest securities 10,992,996 1,595,468 598,158 13,186,622
At fair value through profit and loss 169,447 638,779 4,659 812,885
Derivative financial instruments –346 55,082 0 54,736
Total 11,809,755 3,040,697 603,143 15,453,595

No transfers between levels 1 and 2 took place in the previous year either. The entire portfolio of asset-backed securities was classified as level 3. No other major level 3 assets existed as at 31 December 2013.

Level 3 Investments at fair value
Figures in € thousand
Securities available
for sale
At fair value
through profit
and loss
Derivative
financial
instruments
Total
As at 1.1.2013 598,483 4,659 0 603,143
Exchange rate differences 11 0 0 11
Total gains or losses for the period recognised in
profit or loss
–19,916 1,047 0 –18,869
Total gains or losses for the period recognised in
other comprehensive income (revaluation reserve)
10,393 0 0 10,393
Purchase 2,858 386 0 3,244
Sales –147,400 0 0 –147,400
Issues 0 0 0 0
Settlements –2 –100 0 –103
Transfers 282,815 –274 0 282,541
As at 31.12.2013 727,242 5,718 0 732,959

Transition of the level 3 valuations at current market value of financial assets:

Level 3 Investments at fair value
Figures in € thousand
Securities available
for sale
At fair value
through profit
and loss
Derivative
financial
instruments
Total
As at 1.1.2012 647,862 10,269 0 658,131
Exchange rate differences –32 0 0 –32
Total gains or losses for the period recognised in
profit or loss
–2,800 –1,699 0 –4,499
Total gains or losses for the period recognised in
other comprehensive income (revaluation reserve)
47,254 0 0 47,254
Purchase 5,878 5 0 5,883
Sales –99,677 –3,915 0 –103,593
Issues 0 0 0 0
Settlements –2 0 0 –2
Transfers 0 0 0 0
As at 31.12.2012 598,483 4,659 0 603,143
Contractual remaining term Acquisition costs Market values
Figures in € thousand 31.12.2013 31.12.2012 31.12.2013 31.12.2012
Infinite 40,215 48,577 41,392 40,636
Up to 1 year 2,575,313 1,947,601 2,443,456 1,815,336
more than 1 year up to 5 years 4,038,686 4,329,458 4,096,619 4,405,487
More than 5 years up to 10 years 4,925,849 4,541,607 5,078,617 4,857,911
More than 10 years 3,805,112 2,275,454 3,692,211 2,314,348
Total 15,385,174 13,142,697 15,352,296 13,433,719

The remaining maturities stipulated by contract refer to fixed-interest securities, other variable- yield securities and bonds without capital guarantee.

Risk of default rating
Figures in € thousand
31.12.2013
Fixed-interest securities
Rating AAA 3,843,380
Rating AA 3,450,375
Rating A 2,660,844
Rating BBB 3,705,738
Rating < BBB 1,331,700
Not assigned 360,260
Rating total of fixed-interest securities 15,352,296
Issuer countries
Share securities
IE, NL, UK, US 75,475
AT, BE, CH, DE, DK, FR, IT 246,415
ES, FI, NO, SE 397
Remaining EU 123,419
other countries 52,311
Issuer countries total of share securities 498,016
Other shareholdings 132,156
Total variable-yield securities 630,173

10. Derivative financial instruments

Figures in € thousand 31.12.2013 31.12.2012
Market values
Equity price risk –2,991 –2,216
Interest rate risk 0 0
Currency risk 11,904 31,600
Structured risk 56,166 25,351
Total 65,079 54,736
Structured risk - of which:
Equity price risk 40,941 10,970
Interest rate risk –7,021 –5,896
Currency risk 22,246 13,570
Credit risk 0
Commodity risk 6,708
Balance sheet values
Investments 73,381 62,206
Financial liabilities –8,301 –7,471

11. Loans

Book values
Figures in € thousand 31.12.2013 31.12.2012
Loans to affiliated companies 1,759 1,421
Loans to participating interests 1,955 552
Mortgage loans 42,831 51,399
Loans and advance payments on policies 12,051 13,011
Other loans 91,100 112,436
Registered bonds 7,056 4,394
Reclassified bonds 788,061 906,435
Total 944,813 1,089,649

On 1 July 2008, securities previously available for sale were reclassified according to IAS 39/50E as other loans. Overall, fixed-interest securities with a book value of € 2,129,552 thousand were reclassified. The corresponding revaluation reserve as at 30 June 2008 was minus € 98,208 thousand.

Reclassified bonds
Figures in € thousand
2013 2012 2011 2010 2009 2008
Book value as at 31.12. 788,061 906,435 1,089,093 1,379,806 1,796,941 2,102,704
Market value as at 31.12. 812,455 928,162 981,394 1,345,580 1,732,644 1,889,108
Change of current market value 2,667 129,426 –73,987 30,586 149,299 –213,596
Amortisation income/expense 922 348 332 473 5,917 –61
Impairment 0 0 –25 –8,043 0 0
Contractual remaining term Book values
Figures in € thousand 31.12.2013 31.12.2012
Infinite 10,542 15,592
Up to 1 year 439,866 470,866
more than 1 year up to 5 years 271,800 325,659
More than 5 years up to 10 years 135,993 174,812
More than 10 years 86,612 102,720
Total 944,813 1,089,649
Market values
Figures in € thousand 31.12.2013 31.12.2012
Loans to affiliated companies 1,759 1,421
Loans to participating interests 1,955 552
Mortgage loans 42,831 51,399
Loans and advance payments on policies 12,051 13,011
Other loans 91,100 112,436
Registered bonds 7,056 4,394
Reclassified bonds 812,455 928,162
Total 969,206 1,111,376
Contractual remaining term Market values
Figures in € thousand 31.12.2013 31.12.2012
Infinite 10,542 15,592
Up to 1 year 424,837 442,338
more than 1 year up to 5 years 294,004 348,756
More than 5 years up to 10 years 145,356 193,334
More than 10 years 94,466 111,355
Total 969,206 1,111,376
Impairment
Figures in € thousand
31.12.2013 31.12.2012
Change in impairment for current year 804 774
of which reallocation affecting income 804 774

12. Other investments

Figures in € thousand 31.12.2013 31.12.2012
Deposits with credit institutions 1,273,852 1,189,217
Deposits with ceding companies 126,761 129,755
Total 1,400,614 1,318,972

13. Receivables including receivables under the insurance business

Figures in € thousand 31.12.2013 31.12.2012
I. Reinsurance receivables
1. Accounts receivables under reinsurance operations 84,821 42,623
84,821 42,623
II. Other receivables
Receivables under the insurance business
1. from policyholders 270,650 303,466
2. from intermediaries 77,463 73,186
3. from insurance companies 21,262 19,171
369,374 395,824
Other receivables
Accrued interest and rent 232,116 219,255
Other tax refund claims 37,776 57,113
Receivables due from employees 3,208 3,653
Other receivables 213,672 169,342
486,772 449,363
Total other receivables 856,146 845,186
Subtotal 940,968 887,810
of which receivables with a remaining term of
Up to 1 year 913,004 849,324
more than 1 year 27,963 38,486
940,968 887,810
of which receivables with values not yet adjusted
up to 3 months overdue 13,096 15,051
more than 3 months overdue 2,880 5,257
III. Other assets
Accruals 38,778 48,369
38,778 48,369
Total receivables incl. receivables under insurance business 979,746 936,179

14. Receivables from income tax

Figures in € thousand 31.12.2013 31.12.2012
Receivables from income tax 69,881 55,098
of which receivables with a remaining term of
Up to 1 year 69,881 53,033
more than 1 year 0 2,065

15. Deferred tax assets

Cause of origin 31.12.2013 31.12.2012
Figures in € thousand
Actuarial items 7,099 1,904
Social capital 68,745 69,505
Investments 22,810 3,806
Loss carried forward 11,412 36,154
Other 32,150 17,240
Total 142,215 128,608
of which not affecting income 38,323 31,566
Deferred tax assets
figures in € thousand
31.12.2013 31.12.2012
Up to 1 year 12,662 15,712
more than 1 year 129,554 112,896
Total 142,215 128,608

For losses carried forward in the amount of € 11,188 thousand, the deferred tax of € 1,911 thousand was not capitalised because utilisation will not be possible in the foreseeable future.

16. Subscribed capital

31.12.2013 31.12.2012
Number of authorised and issued no-par shares 309,000,000 214,247,900
of which fully paid up 309,000,000 214,247,900

The subscribed capital and capital reserves correspond to values from the individual financial statements of UNIQA Insurance Group AG.

In the 2012 financial year, the share capital was increased to € 190,604,265 by means of a cash capital increase of € 47,619,048. The subscription price was € 10.50 per share. The cost of the capital increase, less tax effects, amounting to € 7,244 thousand was deducted directly from the capital reserves.

In order to create a streamlined Group structure that is conducive to stock exchange activities in preparation for the re-IPO, Austria Versicherungsverein auf Gegenseitigkeit Privatstiftung (Austria Privatstiftung) and Collegialität contributed their shareholdings in UNIQA Österreich Versicherungen AG to UNIQA Insurance Group AG, which is listed on the stock exchange, as part of a non-cash capital increase in September 2012. These companies received 23,643,635 new shares with voting rights in return.

On 9 October 2013, the Management Board of UNIQA Insurance Group AG, with the approval of the UNIQA Supervisory Board, set the offer and subscription price and the number of shares to be issued in connection with the capital increase (re-IPO). The offer and subscription price was set at € 8.00 per share, whereby a total of 94,752,100 shares (including 6,650,000 overallotment shares) were placed with investors.

The company's share capital was increased from € 214,247,900 to € 309,000,000 by the issue of a total of 94,752,100 shares. Each share grants one vote. The change in the number of voting rights and the increase of the share capital took effect on 22 October 2013.

As part of the capital increase (re-IPO) in October 2013, employees of UNIQA Insurance Group AG and its affiliated Group companies in Austria subscribed for a total of 564,315 new nopar value bearer shares at a discount of 20 per cent to the offer and subscription price.

The new shares are admitted for trading in the prime market segment of official trading at the Vienna Stock Exchange.

The cost of the capital increase, less tax effects, amounting to € 32,691 thousand was deducted directly from the capital reserves.

According to a resolution made by the Annual General Meeting on 27 May 2013, the Management Board is authorised, with the approval of the Supervisory Board, to increase the share capital by a total of up to € 12,371,850 through the issue of up to 12,371,850 bearer or registered shares with voting rights in return for cash contributions or contributions in kind on one or more occasions up to and including 30 June 2018.

Unrealised capital gains and losses from the revaluation of investments available for sale affected the revaluation reserve, with deferred participation in profits (for life insurance) and deferred taxes taken into consideration.

Actuarial profit and loss from pension and severance payment provisions was posted as "actuarial profit and loss from performance-based pension commitments" after deducting deferred policyholder profit participation and deferred taxes.

Capital requirement

The business development due to organic growth and acquisitions influences the capital requirement of the UNIQA Group. In the context of Group controlling, the appropriate coverage of the solvency requirement on a consolidated basis is constantly monitored.

As at 31 December 2013, the adjusted equity amounted to € 3,290,202 thousand (2012: € 2,446,817 thousand). In ascertaining the adjusted equity, non-tangible economic goods (especially goodwill) and shares in banks and insurance companies are deducted from the equity and various forms of hybrid capital (especially supplemental capital) and latent reserves in investments (especially in real estate) are added.

With a statutory requirement for adjusted equity of € 1,145,891 thousand (2012: € 1,132,671 thousand), the statutory requirements were exceeded by € 2,144,311 thousand (2012: € 1,314,146 thousand), resulting in a coverage rate of 287.1 per cent (2012: 216.0 per cent). With the change to Section 81h paragraph 2 of the Insurance Supervisory Act, the volatility reserve was added as part of the available capital as of the 3rd quarter of 2008. This increased the adjusted equity by € 103,767 thousand (2012: € 142,564 thousand).

The adjusted equity base is ascertained on the basis of the available consolidated financial statements (produced in accordance with Section 80b of the Insurance Supervisory Act).

31.12.2013
31.12.2012
3,290,202
2,446,817
3,186,435
2,304,253

Until 27 November 2015, the Management Board is also authorised to purchase treasury shares amounting to no more than 10 per cent of the share capital, and again utilising the 10 per cent limit, both via the stock exchange and over the counter disapplying the shareholders' proportional right of amendment. During the financial year and in the previous year, none of the company's own shares were acquired through the stock exchange. At the reporting date, own shares are accounted for as follows:

31.12.2013 31.12.2012
Shares held by:
UNIQA Insurance Group AG
Acquisition costs in € 000 10,857 10,857
Number of shares 819,650 819,650
Share of subscribed capital in % 0.27 0.38

In the figure for "earnings per share", the consolidated profit is set against the average number of ordinary shares in circulation.

Earnings per share 2013 2012
Consolidated profit in € thousand 283,447 127,120
Own shares as at 31st. Dec. 819,650 819,650
Average number of shares in circulation 235,294,119 169,599,813
Earnings per share (in €)1) 1.20 0.75
Dividend per share2) 0.35 0.25
Dividend payment in € thousand2) 107,863 53,357

1) Calculated on the basis of the consolidated profit of the year.

2) Subject to the decision to be taken in the Annual General Meeting.

The diluted earnings per share are equal to the undiluted earnings per share in the financial year and in the previous year.

Total 61,362 –130,257
Deferred tax 50,765 –132,671
Effective tax 10,596 2,415
Change in the tax amounts included in the equity without affecting income
Figures in € thousand
31.12.2013 31.12.2012

17. Minority interests

Figures in € thousand 31.12.2013 31.12.2012
In revaluation reserve 1,188 1,702
In actuarial gains and losses on defined benefit plans 0 –1
In balance sheet profit 3,641 1,424
In other equity 17,381 17,525
Total 22,210 20,651

18. Subordinated liabilities

Figures in € thousand 31.12.2013 31.12.2012
Supplementary capital 600,000 450,000

In July 2003, UNIQA Insurance Group AG issued partial debentures with a face value of € 45,000 thousand and UNIQA Österreich Versicherungen AG issued partial debentures with a face value of € 155,000 thousand for deposited supplementary capital according to Section 73c paragraph 2 of the Austrian Insurance Supervisory Act. In the 4th quarter of 2013, these supplementary capital bonds with a face value of € 200,000 thousand were called in and repurchased.

In December 2006, UNIQA Insurance Group AG issued bearer debentures with a face value of € 150,000 thousand for deposited supplementary capital according to Section 73c paragraph 2 of the Austrian Insurance Supervisory Act. According to the conditions of the bearer debentures, the deposited capital of UNIQA Insurance Group AG is agreed to remain at the company's disposal for at least five years, with no ordinary or extraordinary cancellation possible. Interest is applied only insofar as this is covered in the net profit for the year of the issuer. The interest rate up to December 2016 is 5.079 per cent.

In January 2007, UNIQA Insurance Group AG issued bearer debentures with a face value of € 100,000 thousand for deposited supplementary capital according to Section 73c paragraph 2 of the Austrian Insurance Supervisory Act. According to the conditions of the bearer debentures, the deposited capital of UNIQA Insurance Group AG is agreed to remain at the company's disposal for at least five years, with no ordinary or extraordinary cancellation possible. Interest is applied only insofar as this is covered in the net profit for the year of the issuer. The interest rate up to December 2016 is 5.342 per cent.

In July 2013, UNIQA Insurance Group AG successfully placed a supplementary capital bond with a volume of € 350 million with institutional investors in Europe. The bond has a term of 30 years and can be called in after ten years at the earliest. The coupon is 6.875 per cent per year. The supplementary capital loan meets the current supervisory requirements for recognition as own funds (supplementary capital under Solvency I) and the foreseeable requirements for recognition as own funds under the Solvency II regime expected to come into force in 2016. The issue also served to replace older supplementary capital bonds from Austrian insurance group companies and to strengthen and optimise UNIQA's capital base and capital structure in the long term in preparation for Solvency II. The supplementary capital bond has been listed at the Stock Exchange in Luxembourg since the end of July. The issuing rate was set at 100 per cent.

19. Unearned premiums

Figures in € thousand 31.12.2013 31.12.2012
Property and casualty insurance
Gross 604,573 596,152
Reinsurers' share –14,592 –9,250
589,981 586,902
Health insurance
Gross 17,413 21,014
Reinsurers' share –51 –619
17,362 20,395
In the Consolidated Financial Statements
Gross 621,986 617,165
Reinsurers' share –14,643 –9,869
Total (fully consolidated values) 607,343 607,297

20. Actuarial provisions

Figures in € thousand 31.12.2013 31.12.2012
Property and casualty insurance
Gross 13,154 12,310
Reinsurers' share –383 –371
12,772 11,939
Health insurance
Gross 2,327,656 2,219,667
Reinsurers' share –985 –1,091
2,326,671 2,218,575
Life insurance
Gross 14,068,618 13,926,212
Reinsurers' share –412,018 –432,917
13,656,600 13,493,296
In the Consolidated Financial Statements
Gross 16,409,428 16,158,189
Reinsurers' share –413,385 –434,379
Total (fully consolidated values) 15,996,043 15,723,810

The interest rates used as an accounting basis were as follows:

For
Figures in percent
Health insurance
acc. to SFAS 60
Life insurance
acc. to SFAS 120
2013
For actuarial provision 3.50 –5.50 1.75–4.00
For deferred acquisition costs 3.50 –5.50 3.03–3.28
2012
For actuarial provision 3.50 –5.50 1.75–4.00
For deferred acquisition costs 3.50 –5.50 3.76

21. Provision for outstanding claims

Figures in € thousand 31.12.2013 31.12.2012
Property and casualty insurance
Gross 2,054,700 2,056,950
Reinsurers' share –112,623 –148,311
1,942,077 1,908,640
Health insurance
Gross 169,787 168,349
Reinsurers' share –32 –27
169,756 168,322
Life insurance
Gross 143,395 140,542
Reinsurers' share –10,965 –11,425
132,429 129,117
In the Consolidated Financial Statements
Gross 2,367,882 2,365,841
Reinsurers' share –123,620 –159,763
Total (fully consolidated values) 2,244,262 2,206,078

Provisions for outstanding claims developed in the property and casualty insurance as follows:

Figures in € thousand 2013 2012
1. Provisions for outstanding claims as at 1 Jan.
a) Gross 2,056,950 2,157,714
b) Reinsurers' share –148,311 –193,749
c) Retention 1,908,640 1,963,965
2. Plus (retained) claims expenditures
a) Losses of the current year 1,547,165 1,494,954
b) Losses of the previous year –104,311 –78,697
c) Total 1,442,854 1,416,257
3. Less (retained) losses paid
a) Losses of the current year –758,952 –756,385
b) Losses of the previous year –640,675 –547,151
c) Total –1,399,627 –1,303,536
4. Foreign currency translation –10,036 14,507
5. Change in consolidation scope 0 –182,674
6. Other changes 246 121
7. Provisions for outstanding claims as at 31 Dec.
a) Gross 2,054,700 2,056,950
b) Reinsurers' share –112,623 –148,311
c) Retention 1,942,077 1,908,640
Claims payments
Figures in € thousand
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Total
Financial year 486,350 486,339 517,335 578,833 617,120 708,441 773,807 783,463 744,380 806,151 839,843
1 year later 744,024 752,582 802,439 880,122 955,425 1,075,631 1,169,683 1,168,414 1,121,377 1,202,540
2 years later 802,700 821,451 873,117 962,093 1,039,281 1,168,835 1,273,370 1,265,613 1,236,019
3 years later 829,483 852,069 902,266 1,000,724 1,082,443 1,214,945 1,335,351 1,315,773
4 years later 846,226 870,842 921,202 1,025,679 1,116,551 1,243,007 1,363,744
5 years later 858,678 883,217 937,803 1,039,389 1,135,449 1,264,760
6 years later 865,880 894,068 947,879 1,051,800 1,150,472
7 years later 871,887 899,612 959,008 1,062,050
8 years later 878,330 904,932 966,729
9 years later 883,290 911,651
10 years later 887,501
Cumulated payments and
provision for outstanding claims
figures in € thousand
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
Financial year 910,433 944,353 1,028,050 1,134,143 1,228,427 1,337,778 1,461,317 1,445,001 1,418,522 1,526,757 1,590,115
1 year later 923,149 962,319 1,027,048 1,137,782 1,204,487 1,328,775 1,460,052 1,445,763 1,420,156 1,523,628
2 years later 926,874 961,355 1,025,447 1,120,611 1,204,950 1,340,409 1,467,606 1,451,877 1,424,182
3 years later 922,191 960,499 1,003,981 1,119,103 1,205,807 1,342,815 1,463,717 1,440,430
4 years later 918,946 958,968 1,002,057 1,117,972 1,214,756 1,340,974 1,460,077
5 years later 910,797 945,122 1,003,763 1,118,282 1,222,454 1,339,844
6 years later 909,754 944,907 1,005,652 1,112,631 1,225,711
7 years later 912,829 944,137 1,005,567 1,114,355
8 years later 911,894 945,306 1,010,073
9 years later 912,669 947,711
10 years later 914,661
Run-off –1,992 –2,404 –4,506 –1,724 –3,257 1,130 3,640 11,447 –4,026 3,129 1,435
Run-off for accident years before
2003
21,841
Total run-off 23,276
Provision for outstanding claims 27,160 36,060 43,344 52,305 75,239 75,084 96,333 124,657 188,163 321,088 750,271 1,789,706
Provision for outstanding claims for
accident years before 2003
226,629
Plus other reserve components
(internal claims regulation costs, etc.)
38,365
Provisions for outstanding
claims (gross) as at 31.12.2013
2,054,700

22. Provision for premium refunds

Figures in € thousand 31.12.2013 31.12.2012
Property and casualty insurance
Gross 34,228 32,873
Reinsurers' share 0 0
34,228 32,873
Health insurance
Gross 54,427 54,225
Reinsurers' share 0 0
54,427 54,225
Life insurance
Gross 292,578 513,698
Reinsurers' share 0 0
292,578 513,698
In the Consolidated Financial Statements
Gross 381,233 600,796
Reinsurers' share 0 0
Total (fully consolidated values) 381,233 600,796
of which profit-unrelated (retention) 46,479 44,578
of which profit-related (retention) 334,753 556,218
Gross 31.12.2013 31.12.2012
Figures in € thousand
a) Provision for profit-unrelated premium refunds 46,479 44,578
of which property and casualty insurance 33,648 31,893
of which health insurance 10,108 10,298
of which life insurance 2,723 2,388
b) Provision for profit-related premium refunds and /or policyholder profit
participation 218,323 198,857
of which property and casualty insurance 580 981
of which health insurance 44,319 43,927
of which life insurance 173,424 153,949
Deferred profit participation 116,430 357,361
of which health insurance 0 0
of which life insurance 116,430 357,361
Total (fully consolidated values) 381,233 600,796
Gross 2013 2012
Figures in € thousand
a) Provision for profit-unrelated premium refunds, profit-related premium refunds
and policyholder profit participation
As at 1.1. 243,435 237,477
Changes due to:
Other changes 21,367 5,958
As at 31.12. 264,802 243,435
b) Deferred profit participation
As at 1.1. 357,361 –178,158
Changes due to:
fluctuation in value, securities available for sale –251,708 589,950
actuarial gains and losses on defined benefit plans –4,579 –21,084
revaluations affecting income 15,357 –33,347
As at 31.12. 116,430 357,361

23. Technical provisions

Gross Provision for
unearned
premiums
Actuarial
provisions
Provision for
outstanding claims
Provision for profit
unrelated premium
refunds
Provision for profit
related premium
refunds and /or
policyholder profit
participation
Other actuarial
provisions
Group total
Figures in € thousand
Property and casualty insurance
As at 31.12.2012 596,152 12,310 2,056,950 31,893 981 22,600 2,720,885
Exchange rate differences –8,037 –230 –11,037 –25 –79 –1,164 –20,571
Change in consolidation scope 0 0 0 0 0 0 0
Portfolio changes 2,117 0 2,117
Additions 1,333 3,077 2,162 28,254 34,826
Disposals –260 –1,296 –2,483 –30,515 –34,554
Premiums written 2,281,001 2,281,001
Premiums earned –2,266,659 –2,266,659
Claims in reporting year 1,618,727 1,618,727
Claims payments in reporting year –803,414 –803,414
Change in claims from previous years –127,368 –127,368
Claims payments in previous years –679,159 –679,159
As at 31.12.2013 604,573 13,154 2,054,700 33,648 580 19,175 2,725,831
Health insurance
As at 31.12.2012 21,014 2,219,667 168,349 10,298 43,927 885 2,464,140
Exchange rate differences –390 –192 –240 –5 0 –2 –828
Change in consolidation scope 0 0 0 0 0 0
Portfolio changes 356 491 0 848
Additions 121,290 8,491 17,125 198 147,105
Disposals –13,109 –8,676 –16,734 –276 –38,795
Premiums written 888,189 888,189
Premiums earned –891,756 –891,756
Claims in reporting year 705,339 705,339
Claims payments in reporting year –502,286 –502,286
Change in claims from previous years –78,041 –78,041
Claims payments in previous years –123,826 –123,826
As at 31.12.2013 17,413 2,327,656 169,787 10,108 44,319 806 2,570,088
Life insurance
As at 31.12.2012 0 13,926,212 140,542 2,388 511,310 25,444 14,605,896
Exchange rate differences –20,154 –556 –4 –948 –80 –21,741
Change in consolidation scope 0 0 0 0
Portfolio changes 192,107 302 –17,799 732 175,343
Additions 111,555 296 87,240 13,274 212,366
Disposals –141,103 42 –289,948 –13,169 –444,178
Premiums written 0
Premiums earned 0
Claims in reporting year 1,794,970 1,794,970
Claims payments in reporting year –1,630,210 –1,630,210
Change in claims from previous years 34,914 34,914
Claims payments in previous years –196,567 –196,567
As at 31.12.2013 0 14,068,618 143,395 2,723 289,855 26,201 14,530,791
Group total
As at 31.12.2012 617,165 16,158,189 2,365,841 44,578 556,218 48,929 19,790,921
Exchange rate differences –8,427 –20,575 –11,833 –34 –1,027 –1,245 –43,141
Change in consolidation scope 0 0 0 0 0 0 0
Portfolio changes 2,474 192,107 793 –17,799 732 178,308
Additions 234,179 11,865 106,526 41,727 394,297
Disposals –154,471 –9,930 –309,165 –43,961 –517,527
Premiums written 3,169,189 3,169,189
Premiums earned –3,158,416 –3,158,416
Claims in reporting year 4,119,036 4,119,036
Claims payments in reporting year –2,935,910 –2,935,910
Change in claims from previous years –170,495 –170,495
Claims payments in previous years –999,552 –999,552
As at 31.12.2013 621,986 16,409,428 2,367,881 46,479 334,754 46,182 19,826,710
Reinsurers' share Provision for
unearned
premiums
Actuarial
provisions
Provision
for outstanding
claims
Provision for profit
unrelated premium
refunds
Provision for profit
related premium
refunds and /or
policyholder profit
participation
Other actuarial
provisions
Group total
Figures in € thousand
Property and casualty insurance
As at 31.12.2012 9,250 371 148,311 0 0 1,955 159,887
Exchange rate differences –166 –7 –1,001 –7 –1,182
Change in consolidation scope 0 0 0 0 0
Portfolio changes 2,633 411 3,044
Additions 18 0 62 80
Disposals 0 0 –259 –259
Premiums written 127,919 127,919
Premiums earned –125,043 –125,043
Claims in reporting year 70,905 70,905
Claims payments in reporting year –44,462 –44,462
Change in claims from previous years –23,057 –23,057
Claims payments in previous years –38,484 –38,484
As at 31.12.2013 14,592 383 112,623 0 0 1,750 129,348
Health insurance
As at 31.12.2012 619 1,091 27 0 0 0 1,737
Exchange rate differences –37 –1 –38
Change in consolidation scope 0 0
Portfolio changes 0
Additions 0
Disposals –106 –106
Premiums written 2,332 2,332
Premiums earned –2,863 –2,863
Claims in reporting year 0 0
Claims payments in reporting year 7 7
Change in claims from previous years –1 –1
Claims payments in previous years –1 –1
As at 31.12.2013 51 985 32 0 0 0 1,067
Life insurance
As at 31.12.2012 0 432,917 11,425 0 0 –119 444,223
Exchange rate differences –60 –28 0 –88
Change in consolidation scope 0 0 0
Portfolio changes –20,115 –658 –20,774
Additions 1,576 0 1,576
Disposals –2,300 0 –27 –2,328
Premiums written 0
Premiums earned 0
Claims in reporting year 20,072 20,072
Claims payments in reporting year –18,388 –18,388
Change in claims from previous years 2,905 2,905
Claims payments in previous years –4,362 –4,362
As at 31.12.2013 0 412,018 10,965 0 0 –147 422,837
Group total
As at 31.12.2012 9,869 434,379 159,763 0 0 1,836 605,847
Exchange rate differences –204 –66 –1,030 0 –7 –1,307
Change in consolidation scope 0 0 0 0 0 0
Portfolio changes 2,633 –20,115 –248 –17,729
Additions 1,594 0 62 1,656
Disposals –2,407 0 –287 –2,693
Premiums written 130,251 130,251
Premiums earned –127,906 –127,906
Claims in reporting year 90,978 90,978
Claims payments in reporting year –62,843 –62,843
Change in claims from previous years –20,153 –20,153
Claims payments in previous years –42,847 –42,847

As at 31.12.2013 14,643 413,385 123,620 0 0 1,604 553,252

Retention Provision for
unearned
premiums
Actuarial
provisions
Provision
for outstanding
claims
Provision for profit
unrelated premium
refunds
Provision for profit
related premium
refunds and /or
policyholder profit
participation
Other actuarial
provisions
Group total
Figures in € thousand
Property and casualty insurance
As at 31.12.2012 586,903 11,939 1,908,640 31,893 981 20,645 2,560,999
Exchange rate differences –7,870 –223 –10,036 –25 –79 –1,156 –19,390
Change in consolidation scope 0 0 0 0 0 0 0
Portfolio changes –516 –411 0 0 –927
Additions 1,315 3,077 2,162 28,192 34,746
Disposals –260 –1,296 –2,483 –30,256 –34,295
Premiums written 2,153,082 2,153,082
Premiums earned –2,141,617 –2,141,617
Claims in reporting year 1,547,822 1,547,822
Claims payments in reporting year –758,952 –758,952
Change in claims from previous years –104,311 –104,311
Claims payments in previous years –640,675 –640,675
As at 31.12.2013 589,982 12,772 1,942,077 33,648 580 17,425 2,596,483
Health insurance
As at 31.12.2012 20,395 2,218,575 168,322 10,298 43,927 885 2,462,403
Exchange rate differences –353 –192 –239 –5 0 –2 –791
Change in consolidation scope 0 0 0 0 0 0
Portfolio changes 356 491 0 0 0 848
Additions 121,290 8,491 17,125 198 147,105
Disposals –13,003 –8,676 –16,734 –276 –38,689
Premiums written 885,856 885,856
Premiums earned –888,893 –888,893
Claims in reporting year 705,339 705,339
Claims payments in reporting year –502,293 –502,293
Change in claims from previous years –78,040 –78,040
Claims payments in previous years –123,825 –123,825
As at 31.12.2013 17,362 2,326,671 169,756 10,108 44,319 806 2,569,021
Life insurance
As at 31.12.2012 0 13,493,296 129,116 2,388 511,310 25,563 14,161,673
As at 31.12.2012 0 13,493,296 129,116 2,388 511,310 25,563 14,161,673
Exchange rate differences –20,094 –527 –4 –948 –80 –21,653
Change in consolidation scope 0 0 0 0 0
Portfolio changes 212,222 961 0 –17,799 732 196,116
Additions 109,979 296 87,240 13,274 210,790
Disposals –138,802 42 –289,948 –13,142 –441,850
Premiums written 0
Premiums earned 0
Claims in reporting year 1,774,898 1,774,898
Claims payments in reporting year –1,611,822 –1,611,822
Change in claims from previous years 32,009 32,009
Claims payments in previous years –192,205 –192,205
As at 31.12.2013 0 13,656,600 132,429 2,723 289,855 26,347 14,107,955
Group total
As at 31.12.2012 607,296 15,723,810 2,206,078 44,578 556,218 47,093 19,185,074
Exchange rate differences –8,222 –20,509 –10,803 –34 –1,027 –1,238 –41,833
Change in consolidation scope 0 0 0 0 0 0 0
Portfolio changes –160 212,222 1,041 0 –17,799 732 196,037
Additions 232,585 11,865 106,526 41,665 392,641
Disposals –152,065 –9,930 –309,165 –43,674 –514,834
Premiums written 3,038,938 3,038,938
Premiums earned –3,030,510 –3,030,510
Claims in reporting year 4,028,058 4,028,058
Claims payments in reporting year –2,873,067 –2,873,067
Change in claims from previous years –150,342 –150,342
Claims payments in previous years –956,705 –956,705
As at 31.12.2013 607,343 15,996,043 2,244,262 46,479 334,753 44,578 19,273,458

24. Technical provisions held on account and at risk of life insurance policyholders

Figures in € thousand 31.12.2013 31.12.2012
Gross 5,299,625 4,983,029
Reinsurers' share –389,206 –408,818
Total 4,910,420 4,574,212

As a general rule, the valuation of the technical provisions for unit-linked and index-linked life insurance policies corresponds to the investments in unit-linked and index-linked life insurance policies reported at current market values. The reinsurers' share is offset by deposits payable in the same amount.

25. Liabilities from loans

Figures in € thousand 31.12.2013 31.12.2012
Loan liabilities 18,535 27,494
Up to 1 year 1,126 2,690
more than 1 year up to 5 years 1 9,088
more than 5 years 17,407 15,716
Total 18,535 27,494

26. Provisions for pensions and similar commitments

Figures in € thousand 31.12.2013 31.12.2012
Provisions for pension 391,952 365,177
Provision for severance payments 194,805 201,443
Total 586,757 566,620
Figures in € thousand 2013 2012
As at 1.1. 566,620 593,019
Change in consolidation scope 0 –123,915
Currency translation changes –11 25
Withdrawals for payments –69,805 –79,740
Expenditure in the financial year 56,853 44,778
Actuarial profit and loss not affecting income 33,100 132,453
of which based on demographic assumptions 265
of which based on financial assumptions 22,532
of which experience based assumptions 10,302
As at 31.12. 586,757 566,620
Average weighted remaining term Pension schemes Pension
payments
Severance
payments
in years 27.6 13.6 5.9
Defined benefit obligation
Figures in € thousand
2013 2012
As at 1.1. 630,834 652,122
Current service cost 52,350 42,746
Interest cost 18,265 21,125
Payments –69,805 –79,740
Disposal (including consolidated companies) –15,069 –128,307
Remeasurement on DBO - gain/loss 32,997 122,888
of which based on demographic assumptions 10,302 21,031
of which based on financial assumptions 265 –23
of which experience based assumptions 22,429 101,879
As at 31.12. 649,573 630,834
Sensivity analysis
figures in Percent
Pension schemes Pension payments Severance
payments
Retirement age
Change in DBO (+3 years) –6.8 –1.5 –3.9
Average Remaining Life Expectancy
Change in DBO (+1 year) 2.8 3.9
Change in DBO (-1 year) –3.0 –4.1
Technical rate of interest
Change in DBO (+1%) –24.0 –11.5 –8.1
Change in DBO (-1%) 34.2 14.3 9.2
Future Salary Increase Delta
Change in DBO (+0.75%) 4.0 0.4 6.7
Change in DBO (-0.75%) –3.7 –0.4 –6.2
Future Pension Increase
Change in DBO (+0.25%) 4.1 2.8
Change in DBO (-0.25%) –3.9 –2.7

Active special policyholders with direct assurances to pension benefits, including members of the Management Board and leading executives in accordance with Section 80 paragraph 1 of the Stock Corporation Act, as well as active employees with direct assurances to pension benefits according to the "trade association recommendation for in-house and field sales staff" who, in 2008 and 2011, approved the offer to transfer existing vested pension rights to Valida Pension AG (formerly ÖPAG Pensionskassen AG) on the basis of concluded works agreements, are included in a contribution-based pension fund. The corresponding transfer amounts (the assurance cover) were paid to Valida Pension AG in 2008 and 2011 in accordance with Section 48 of the Pension Fund Act. For the purpose of guaranteeing the level of the pension fund pension according to the previous direct assurances to pension benefits, those entitled to vested rights have a claim to payment of a (one-time) final pension fund contribution at the time of pension eligibility. No contributions are made for the benefit phase.

The UNIQA Group's repositioning led to an expected reduction of staff, which is covered by provisions for social capital amounting to € 26,136 thousand (2012: € 49,147 thousand).

Calculation factors applied
Figures in percent
2013 2012
Technical rate of interest 3.00% 3.25%
Valorisation of wages and salaries 3.00% 3.00%
Valorisation of pensions 2.00% 2.00%
dependent on years of dependent on years of
Employee turnover rate service service
AVÖ 2008 P – AVÖ 2008 P –
Accounting principles Pagler & Pagler / employees Pagler & Pagler / employees
Specification of pension expenditures for pensions and similar commitments
included in the income statement
Figures in € thousand
31.12.2013 31.12.2012
Current service cost 38,794 23,917
Interest cost 18,259 20,871
Income and expenditures due to budget changes –201 –10
Total 56,853 44,778
Development of plan assets of pension provision 2013
Market value of plan assets as at 1.1. 64,214
Interest income 2,135
Fund allocation 8,586
Payments –10,244
Periodic In/(Decrease) of OCI –1,876
Plan assets at fair value as at 31.12. 62,816

Categories of Plan assets

figures in Percent
Bonds - Euro 28.6
Bonds - Euro High Yield 5.1
Corporate bonds - Euro 18.1
Shares - Euro 8.3
Shares - Non - Euro 7.7
Shares - Emerging Markets 2.0
Alternative investment securities 3.1
Real estate 1.9
Synthetic Cash 3.3
Bonds HTM / Term Deposit 22.0
Total 100.0

Under the contribution-orientated company pension scheme, the employer pays the fixed amounts into company pension funds. The employer has satisfied his obligation by making these contributions.

Figures in € thousand 31.12.2013 31.12.2012
Contributions to company pension funds 2,199 2,257

27. Other provisions

Balance sheet
values
previous year
Currency
translation
changes
Change in
consolidation
scope
Utilisation Reversals Transfers Additions Balance sheet
values
financial year
Figures in € thousand
Provision for anniversary payments 15,449 –2 –508 473 –437 0 368 15,343
Provision for customer relations and marketing 85,967 –80 0 –79,794 –4,694 0 72,277 73,675
Provision for variable components of remuneration 25,412 –2 0 –24,938 –472 0 27,485 27,485
Provision for legal and consulting expenses 8,724 –173 –248 –4,607 –583 0 7,606 10,720
Provision for premium adjustment of insurance
contracts 8,952 –191 0 –4,699 –8 0 5,299 9,354
Provision for portfolio maintenance commission 3,907 –277 0 –177 0 0 –786 2,667
Other provisions 155,978 –418 –748 –49,431 –79,343 0 84,641 110,679
Total 304,389 –1,144 –1,504 –163,172 –85,536 0 196,890 249,924

In line with IAS 8 (previous year adjustment), provisions for unconsumed holidays and other personnel provisions were transferred to other liabilities.

Other provisions includes a provision of € 10,000 thousand for liabilities in connection with the sale of Mannheimer AG Holding (2012: € 60,000 thousand).

The provision for variable components of remuneration contains a provision for share-based remuneration of € 430 thousand. For more information on the underlying "Long Term Incentive Programme (LTI)" refer to Other disclosures (page 188).

Figures in € thousand 31.12.2013 31.12.2012
Other provisions with a high probability of utilisation
(more than 90 percent)
up to 1year 128,805 188,316
more than 1 year up to 5 years 11,726 7,137
more than 5 years 12,961 13,001
153,491 208,454
Other provisions with a lower probability of consumption
(less than 90 percent)
up to 1year 93,510 92,740
more than 1 year up to 5 years 2,899 2,183
more than 5 years 23 1,012
96,432 95,935
Total 249,924 304,389

28. Payables and other liabilities

Figures in € thousand 31.12.2013 31.12.2012
I. Reinsurance liabilities
1. Deposits held under reinsurance business ceded 797,171 836,815
2. Accounts payable under reinsurance operations 36,885 50,591
834,056 887,405
II. Other payables
Liabilities under insurance business
Liabilities under direct insurance business
to policyholders 116,486 150,400
to intermediaries 70,778 72,113
to insurance companies 6,811 10,528
194,076 233,041
Liabilities to credit institutions 350 0
Other liabilities 262,006 337,603
of which for taxes 55,179 49,735
of which for social security 11,564 12,473
of which from fund consolidation 19,204 105,840
Total other liabilities 456,432 570,643
Subtotal 1,290,487 1,458,049
of which liabilities with the remaining term of
Up to 1 year 896,119 772,811
more than 1 year up to 5 years 4,378 8,622
more than 5 years 389,990 676,616
1,290,487 1,458,049
III. Other liabilities
Deferred income 23,040 31,226
Total payables and other liabilities 1,313,527 1,489,275

The item "Deferred income" basically comprises the balance of the deferred income regarding the indirect business settlement.

29. Liabilities from income tax

Figures in € thousand 31.12.2013 31.12.2012
Liabilities from income tax 40,712
14,187
28,623
of which liabilities with the remaining term of
Up to 1 year 15,200
more than 1 year up to 5 years 26,525 13,423
more than 5 years 0 0

30. Deferred tax liabilities

Cause of origin
Figures in € thousand
31.12.2013 31.12.2012
Actuarial items 171,777 162,599
Untaxed reserves 35,591 36,451
Investments 68,462 116,512
Other 58,785 50,028
Total 334,616 365,590
of which not affecting income 64,099 108,108
Deferred tax liabilities
figures in € thousand
31.12.2013 31.12.2012
Up to 1 year 56,551 35,347
more than 1 year 278,065 330,242
Total 334,616 365,590

NOTES TO THE CONSOLIDATED INCOME STATEMENT

31. Premiums written

Direct business 2013 2012
Figures in € thousand
Property and casualty insurance 2,553,745 2,480,889
Health insurance 937,572 909,147
Life insurance 1,614,051 1,391,809
Total (fully consolidated values) 5,105,368 4,781,845
Of which written in:
Austria 3,254,807 3,131,724
other member states of the EU and other signatory states of the Treaty on the European
Economic Area
1,529,803 1,374,213
Other countries 320,758 275,908
Total (fully consolidated values) 5,105,368 4,781,845
Indirect business 2013 2012
Figures in € thousand
Property and casualty insurance 36,784 65,060
Health insurance 2 3
Life insurance 15,421 17,243
Total (fully consolidated values) 52,207 82,306
Figures in € thousand 2013 2012
Total (fully consolidated values) 5,157,576 4,864,151
Premiums written in property and casualty insurance
Figures in € thousand
2013 2012
Direct business
Fire and business interruption insurance 247,932 238,562
Household insurance 140,524 133,001
Other property insurance 236,768 226,028
Motor TPL insurance 653,490 652,338
Other motor insurance 494,020 492,950
Casualty insurance 320,953 296,605
Liability insurance 237,162 227,037
Legal expenses insurance 73,633 69,404
Marine, aviation and transport insurance 81,353 77,746
Other insurance 67,910 67,219
Total 2,553,745 2,480,889
Indirect business
Marine, aviation and transport insurance 3,638 160
Other insurance 33,146 64,900
Total 36,784 65,060
Total direct and indirect business
(fully consolidated values) 2,590,529 2,545,949
Reinsurance premiums ceded
Figures in € thousand
2013 2012
Property and casualty insurance 144,600 128,042
Health insurance 3,588 3,061
Life insurance 68,539 82,401
Total (fully consolidated values) 216,727 213,504

32. Premiums earned

Figures in € thousand 2013 2012
Property and casualty insurance 2,438,850 2,394,449
Gross 2,577,007 2,528,286
Reinsurers' share –138,157 –133,837
Health insurance 936,112 902,954
Gross 940,255 908,558
Reinsurers' share –4,143 –5,604
Life insurance 1,560,927 1,326,505
Gross 1,629,493 1,408,871
Reinsurers' share –68,567 –82,365
Total (fully consolidated values) 4,935,888 4,623,909
Premiums earned in indirect business 2013 2012
Figures in € thousand
Posted immediately 8,838 48,259
posted after up to 1 year 26,795 28,329
posted after more than 1 year 0 0
Property and casualty insurance 35,633 76,587
Posted immediately 2 3
posted after up to 1 year 0 0
posted after more than 1 year 0 0
Health insurance 2 3
Posted immediately 111 321
posted after up to 1 year 15,310 16,921
posted after more than 1 year 0 0
Life insurance 15,421 17,243
Earnings from indirect business 2013 2012
Figures in € thousand
Property and casualty insurance 7,093 7,863
Health insurance 7 –62
Life insurance 470 1,567
Total (fully consolidated values) 7,570 9,368

33. Income from fees and commissions

Reinsurance commission and profit shares from reinsurance business ceded
Figures in € thousand
2013 2012
Property and casualty insurance 10,799 8,850
Health insurance 683 8
Life insurance 16,820 26,873
Total (fully consolidated values) 28,302 35,731

34. Net investment income

By segment Property and casualty
insurance
Health insurance Life insurance Group
Figures in € thousand 2013 2012 2013 2012 2013 2012 2013 2012
I. Properties held as investments 5,691 5,030 25,390 9,486 69,457 38,355 100,538 52,871
II. Shares in associated companies 3,056 4,723 8,679 8,389 10,494 3,387 22,229 16,499
III. Variable-yield securities 27,795 18,207 7,043 10,245 101,468 117,821 136,305 146,273
1. Available for sale 27,369 17,492 6,520 8,029 96,695 97,330 130,583 122,852
2. At fair value through profit or loss 426 715 523 2,216 4,773 20,491 5,722 23,422
IV. Fixed interest securities 64,099 60,697 37,381 53,316 374,331 454,689 475,811 568,702
1. Available for sale 63,243 58,518 35,258 49,688 355,046 403,135 453,548 511,341
2. At fair value through profit or loss 856 2,179 2,122 3,628 19,285 51,554 22,263 57,361
V. Loans and other investments 19,615 15,550 7,372 7,014 68,334 50,860 95,320 73,424
1. Loans 3,174 4,251 5,331 6,429 30,327 25,885 38,832 36,565
2. Other investments 16,441 11,299 2,041 585 38,007 24,975 56,488 36,859
VI. Derivative financial instruments (held for trading) 1,140 2,865 3,662 11,763 23,976 –10,346 28,779 4,282
VII. Expenditure for asset management, interest charges and
other expenses –22,781 –21,880 –10,128 –7,630 –46,071 –41,103 –78,981 –70,613
Total (fully consolidated values) 98,614 85,191 79,399 92,583 601,989 613,664 780,002 791,437

Based on stage 3 valuations (hierarchy for instruments which are recognised at the reconciled current value), income from available-for-sale fixed-income securities included losses in the amount of € 18,812 thousand, while income from fixed-income securities valuated at current value in the income statement included profits in the amount of € 1,047 thousand.

By income type Ordinary income Write-ups Realised capital gains
Figures in € thousand 2013 2012 2013 2012 2013 2012
I. Properties held as investments 75,008 79,610 0 2,816 93,168 23,185
II. Shares in associated companies 20,023 16,503 0 0 2,207 4
III. Variable-yield securities 57,621 53,838 19,643 69,557 133,030 92,597
1. Available for sale 52,369 48,354 3,954 13,173 129,707 88,861
2. At fair value through profit or loss 5,252 5,484 15,688 56,384 3,323 3,736
IV. Fixed interest securities 529,973 550,063 104,221 113,131 80,740 182,248
1. Available for sale 509,601 530,828 87,591 58,573 78,384 180,997
2. At fair value through profit or loss 20,372 19,236 16,629 54,559 2,355 1,251
V. Loans and other investments 83,440 87,417 11,134 1,770 3,760 4,374
1. Loans 36,371 44,772 1,160 6 3,353 3,550
2. Other investments 47,069 42,644 9,974 1,764 408 824
VI. Derivative financial instruments (held for trading) –5,779 –1,615 33,952 71,779 73,489 42,128
VII. Expenditure for asset management, interest charges and other
expenses –78,981 –70,613 0 0 0 0
Total (fully consolidated values) 681,306 715,202 168,949 259,053 386,394 344,536

The updating of the value adjustment concerns both appreciation and depreciation of financial assets, excluding assets held for trading and financial assets at fair value through profit or loss. Interest income from impaired portfolio items amounts to € 45,935 thousand (2012: € 55,668 thousand). Net investment income of € 780,002 thousand includes realised and unrealised profits and losses amounting to € 98,696 thousand, which include currency losses of € 64,805 thousand. The effects mainly resulted from investments in US dollars, British pounds, Australian dollars, Russian roubles and Turkish lira. Investments in US dollars generated currency losses of € 30,647 thousand. The currency losses in the underlying US dollar securities amounted to approximately € 66,746 thousand. These losses were partly offset by gains from derivative financial instruments in the amount of € 36,099 thousand in connection with hedging transactions. In addition, negative currency effects amounting to € 6,698 thousand were recorded directly as equity.

The income from properties held as financial investments include rent revenue in the amount of € 114,898 thousand (2012: € 113,687 thousand) and direct operational expenses in the amount of € 39,890 thousand (2012: € 34,077 thousand).

Of which securities, available for sale
type of investment
Ordinary income Write-ups
Realised capital gains
Figures in € thousand 2013 2012 2013 2012 2013 2012
III. Variable-yield securities
1. Available for sale 52,369 48,354 3,954 13,173 129,707 88,861
Shares in affiliated companies 331 360 0 0 14,790 3,907
Shares 27,478 14,940 118 2 55,911 40,187
Equity funds 4,898 4,009 1,719 3,573 14,995 24,271
Debenture bonds not capital-guaranteed 8,707 16,439 2,117 9,599 2,441 1,313
Other variable-yield securities 912 1,215 0 0 0 0
Participating interests and other investments 10,043 11,391 1 0 41,569 19,183
IV. Fixed interest securities
1. Available for sale
Fixed-interest securities 509,601 530,828 87,591 58,573 78,384 180,997
Depreciation Realised capital losses Group of which value adjustment
2013 2012 2013 2012 2013 2012 2013 2012
–63,723 –52,132 –3,916 –608 100,538 52,871 –11,226 –6,714
0 –8 0 0 22,229 16,499 0 0
–52,254 –66,806 –21,735 –2,913 136,305 146,273 –29,999 –11,457
–36,507 –25,799 –18,940 –1,738 130,583 122,852 –29,999 –11,457
–15,746 –41,007 –2,795 –1,174 5,722 23,422 0 0
–232,788 –138,901 –6,334 –137,840 475,811 568,702 –39,208 –25,827
–215,899 –121,300 –6,131 –137,756 453,548 511,341 –39,208 –25,827
–16,890 –17,600 –204 –84 22,263 57,361 0 0
–1,431 –8,825 –1,582 –11,311 95,320 73,424 –804 –774
–804 –774 –1,248 –10,989 38,832 36,565 –804 –774
–628 –8,051 –335 –322 56,488 36,859 0 0
–39,470 –27,182 –33,413 –80,827 28,779 4,282 0 0
0 0 0 0 –78,981 –70,613 0 0
–389,666 –293,855 –66,981 –233,499 780,002 791,437 –81,236 –44,772
of which value adjustment Group Depreciation
2013 2012 2013 2012 2013 2012 2013
–29,999 122,852 130,583 –1,738 –18,940 –25,799 –36,507
0 3,926 13,386 –341 –1,736 0 0
–10,470 45,514 57,542 –216 –13,019 –9,399 –12,946
–5,941 23,925 13,540 –1,066 –349 –6,862 –7,724
–10,500 23,101 –2,169 –116 –2,685 –4,134 –12,749
0 –1,185 912 0 0 –2,400 0
–3,088 27,570 47,373 0 –1,151 –3,004 –3,089
–39,208 511,341 453,548 –137,756 –6,131 –121,300 –215,899
Realised capital losses

35. Other income

Figures in € thousand 2013 2012
a) Other actuarial income 23,508 11,781
Property and casualty insurance 14,101 8,260
Health insurance 621 139
Life insurance 8,786 3,383
b) Other non-actuarial income 37,086 33,662
Property and casualty insurance 18,188 13,255
Health insurance 5,879 7,981
Life insurance 13,019 12,426
of which
Services rendered 7,379 4,014
Changes in exchange rates 13,217 12,162
Other 16,490 17,486
c) Other income 3,504 1,119
from foreign currency conversion 490 262
from other 3,014 857
Total (fully consolidated values) 64,097 46,562

36. Insurance benefits

Gross Reinsurers' share Retention
Figures in € thousand 2013 2012 2013 2012 2013 2012
Property and casualty insurance
Expenditure for claims
Claims paid 1,596,362 1,481,937 –87,734 –58,275 1,508,628 1,423,662
Change in provision for outstanding claims 48,797 161,921 35,963 13,335 84,761 175,256
Total 1,645,160 1,643,858 –51,771 –44,941 1,593,389 1,598,918
Change in actuarial provisions 1,051 312 –14 19 1,036 331
Change in other actuarial provisions –979 732 0 0 –979 732
Expenditure for profit-unrelated and profit-related premium
refunds 40,400 38,843 0 0 40,400 38,843
Total amount of benefits 1,685,632 1,683,746 –51,785 –44,922 1,633,846 1,638,824
Health insurance
Expenditure for claims
Claims paid 629,130 566,389 –21 –77 629,109 566,312
Change in provision for outstanding claims 5,176 53,386 –4 4 5,172 53,390
Total 634,305 619,776 –25 –73 634,280 619,703
Change in actuarial provisions 108,219 111,097 106 113 108,325 111,210
Change in other actuarial provisions 318 –4 0 0 318 –4
Expenditure for profit-related and profit-unrelated premium
refunds 25,813 25,572 0 0 25,813 25,572
Total amount of benefits 768,655 756,440 81 40 768,736 756,480
Life insurance
Expenditure for claims
Claims paid 1,467,988 1,557,970 –127,339 –104,005 1,340,650 1,453,965
Change in provision for outstanding claims –3,161 68,495 255 –796 –2,906 67,699
Total 1,464,827 1,626,464 –127,083 –104,801 1,337,744 1,521,663
Change in actuarial provisions 33,951 –298,574 60,152 34,422 94,103 –264,151
Change in other actuarial provisions 738 1,559 0 0 738 1,559
Expenditure for profit-unrelated and profit-related premium
refunds and/or (deferred) profit participation 120,100 104,170 0 0 120,100 104,170
Total amount of benefits 1,619,616 1,433,620 –66,931 –70,379 1,552,685 1,363,241
Total (fully consolidated values) 4,073,903 3,873,806 –118,635 –115,261 3,955,268 3,758,545

37. Operating expenses

Figures in € thousand 2013 2012
Property and casualty insurance
a) Acquisition costs
Payments 553,481 553,358
Change in deferred acquisition costs –4,927 –6,736
b) Other operating expenses 265,627 249,028
814,180 795,650
Health insurance
a) Acquisition costs
Payments 92,918 95,558
Change in deferred acquisition costs 45 –7,194
b) Other operating expenses 69,725 50,220
162,688 138,584
Life insurance
a) Acquisition costs
Payments 355,696 315,306
Change in deferred acquisition costs –51,263 5,509
b) Other operating expenses 104,590 99,956
409,023 420,771
Total (fully consolidated values) 1,385,891 1,355,006

38. Other expenses

Figures in € thousand 2013 2012
a) Other actuarial expenses 89,521 83,653
Property and casualty insurance 38,666 28,465
Health insurance 6,796 4,739
Life insurance 44,058 50,450
b) Other non-actuarial expenses 30,186 39,311
Property and casualty insurance 21,219 24,204
Health insurance 434 271
Life insurance 8,533 14,836
of which
Services rendered 1,288 46
Exchange rate losses 7,372 14,414
Mortor vehicle registration 6,892 6,937
Extraordinary tax on the financial sector (Hungary) 0 5,664
Other 14,634 12,249
c) Other expenses 2,227 1,056
For foreign currency translation 1,474 162
For other 753 894
Total (fully consolidated values) 121,934 124,020

39. Tax expenditure

Income tax
Figures € thousand
2013 2012
Actual tax in reporting year 60,614 33,304
Actual tax in previous year 2,641 412
Deferred tax 5,582 13,860
Total (fully consolidated values) 68,837 47,576
Reconciliation statement
Figures in € thousand
2013 2012
A. Profit from ordinary activities 305,614 204,176
B. Anticipated tax expenditure (A.*Group tax rate) 76,403 51,044
Adjusted by tax effects from
1. Tax-free investment income –7,653 –10,408
2. Other 86 6,941
Amortisation of goodwill 0 3,767
Tax-neutral consolidation effect –3,388 1,151
Other non-deductible expenses/other tax-exempt income 13,007 8,175
Changes in tax rates –1,796 146
Deviations in tax rates –5,807 –4,915
Taxes previous years 2,641 412
Lapse of loss carried forward and other –4,570 –1,795
C. Income tax expenditure 68,837 47,576
Average effective tax burden Figures in percent 22.5 23.3

The basic applicable corporate income tax rate for all segments was 25 per cent. Deviating corporate tax rates arise in life insurances in which minimum taxation are applied with an assumed profit participation of 85 per cent.

Deferred taxes are calculated on the basis of the respective national tax rates. In 2013, these were between 9 per cent and 35 per cent. Account was taken of changes to tax rates resolved as of 31 December 2013.

OTHER DISCLOSURES

Employees

Personnel expenses1) 2013 2012
Figures in € thousand
Salaries and wages 389,930 405,625
Expenses for severance payments 63 1,791
Expenses for employee pensions 28,091 30,063
Expenditure on mandatory social security contributions as well as income-based charges
and compulsory contributions 110,429 112,460
Other social expenditures 8,981 10,372
Total 537,494 560,312
of which sales 151,388 159,353
of which administration 355,487 363,421
1) The data are based on an IFRS valuation.
Average number of employees 2013 2012
Total 14,277 14,795
of which sales 5,893 6,308
of which administration 8,384 8,487
Figures in € thousand 2013 2012
Expenses for severance payments and employee pensions amounted to:
Members of the Management Board and executive employees, in accordance with
Section 80 paragraph 1 of the Stock Corporation Act 8,352 11,292

Other employees 41,331 40,665

Both figures include the expenditure for pensioners and surviving dependants (basis: Austrian Commercial Code valuation). The indicated expenses were charged to the Group companies based on defined company processes.

For the period, expenses for remuneration of Management Board members of UNIQA Insurance Group AG amounted to € 4,923 thousand (2012: € 7,149 thousand). In the reporting year, former members of the Management Board and their surviving dependents received pensions of € 2,699 thousand (2012: €2,644 thousand).

The remuneration paid to the members of the Supervisory Board for their work in the 2012 financial year was € 380 thousand. A provision of € 380 thousand has been recognised for the remuneration of their work in the 2013 financial year. In the financial year, a total of € 31 thousand (2012: € 36 thousand) was paid out in attendance fees and cash expenditures.

There are no advances or loans or liabilities assumed for members of the Management Board or the Supervisory Board.

Agreement on cash-settled share-based payment

In the financial year 2013, the UNIQA Group introduced a share-based remuneration program for the members of the Management Board of UNIQA Insurance Group AG and selected Management Board members of UNIQA Österreich Versicherungen AG, Raiffeisen Versicherung AG and UNIQA International AG. In line with the programme, as of 1 January of the respective financial year entitled employees are granted virtual shares on a contingent basis which grant entitlement to a cash payment at the end of the performance period. The first contingent grant took place retroactive to 1 January 2013. The duration of the performance period of each tranche is to 31 December 2016.

The condition for the payment of the virtual shares is achieving performance targets, buying and holding real UNIQA ordinary shares and an employment agreement with UNIQA as member of the Management Board to the end of the respective performance period. The level of the cash payment at the end of the fourth year is tied to achieving the two performance targets. Each of the performance targets has a weighting of 50%.

  • Performance Target 1 Total Shareholder Return (TSR): The final number of virtual shares depends on the ranking of the TSR of the UNIQA ordinary share among the companies included in the DJ EuroStoxx TMI Insurance Index.
  • Performance Target 2 Return on Equity (ROE): The final number of virtual shares depends on the ranking of the ROE of UNIQA among the companies included in the DJ Euro-Stoxx TMI Insurance Index.

Determination of the fair values

The allocation volume of the first component (Performance Target 1) depends entirely on market-based criteria (TSR). Fair value is determined using a Monte-Carlo simulation. Performance targets which are independent of employment and market (Performance Target 2), but which relate to transactions are not included in determining the fair value.

As at the end of the year, the provision recorded breaks down among the two components of the share-based commitment as follows.

Figures in € thousand 01.01.2013 31.12.2013
Tranche TSR (Performance Target 1) 0 209
Tranche ROE (Performance Target 2) 0 218
Total amount of the provision 0 427

The following parameters are used in determining the fair values on the day of grant and on the date the virtual shares are measured:

Grant date
01.01.2013
Valuationdate
31.12.2013
Tranche TSR (Performance Target 1)
Fair value (in Euro) 6.69 6.77
Share price (in Euro) 9.32 9.28
Excercise price (in Euro) 0.00 0.00
Expected volatility (weighted average, in percent) - 25.2
Expected remain term (weighted average, in years) 4.0 3.0
Discounting interest rate (based on AA corporate bonds, in percent) 1.2 1.2
Tranche ROE (Performance Target 2)
Fair value (in Euro) 8.75 8.85
Share price (in Euro) 9.32 9.28
Excercise price (in Euro) 0.00 0.00
Expected volatility (weighted average, in percent) 0.0 0.0
Expected remain term (weighted average, in years) 4.0 3.0
Discounting interest rate (based on AA corporate bonds, in percent) 1.2 1.2

The expected volatility is based on an assessment of the historical volatility of the company's share price, particularly in the period equivalent to the expected duration.

The final allocation volume of the second component (Performance Target 2) does not depend on market-based criteria (TSR). The expected performance achievement is based on the historical performance of the last four years.

Transition of the outstanding virtual shares

The number and weighted average of the exercise price of the virtual shares in the share-based programme develops as follows:

Number of
phantom shares
2013
Average fair value
per phantom share
(in €)
Tranche TSR (Performance Target 1)
Outstanding as at 1 January 0
Committed during the Reporting Year 30,861 6.77
Outstanding as at 31 December 30,861 6.77
Excercisable as at 31 December
Tranche ROE (Performance Target 2)
Outstanding as at 1 January 0
Committed during the Reporting Year 24,689 8.85
Outstanding as at 31 December 24,689 8.85

For the TSR tranche, expected adjustments in the allocation level are reflected in the fair value of the options. On the other hand, there is an adjustment in the number of options allocated for the ROE tranche.

In the current financial year, no options expired or were exercised.

Obligations from share-based payments are reported under Other provisions (Notes 27) and are included in the context of transactions with related parties.

Group holding company

The parent company of the UNIQA Group is UNIQA Insurance Group AG. This company is registered in the company registry of the Commercial Court of Vienna under FN 92933t. In addition to its duties as Group holding company, this company also performs the duties of a Group reinsurer.

Related companies and persons

Companies of the UNIQA Group enter into various transactions with related companies and persons.

In line with IAS 24, related companies are identified as those companies which exercise either a controlling or significant influence on the UNIQA Group. Related parties also include nonconsolidated subsidiaries, associates and joint ventures of the UNIQA Group.

Related parties also include persons in key management positions in line with IAS 24 as well as close family members. In particular, this includes key management personnel and their family members as well as family members of those companies which exercise either a controlling or significant influence on the UNIQA Group.

Transactions with related companies

Companies with
significant
influence on
UNIQA Group
Affiliated but not
consolidated
companies
Associated
companies of
UNIQA Group
Other related
parties
Total
Transactions 2013
Gross premiums written 0 1,642 1,258 115,243 118,143
Interest income/expenses due to loans given by UNIQA Group 572 185 0 602 1,359
Interest income/expenses due to loans given by a bank as a related party (e.g.
loans, time deposits, giro) and capital investments (e.g. subscripiton of bonds) in a
related party 374 728 5,358 44,730 51,189
As at 31.12.2013
Investments at market value 11,185 16,507 535,039 882,640 1,445,370
Deposits with credit institutions 32 1,099 2,207 1,103,302 1,106,640
Transactions 2012 Companies with
significant
influence on
UNIQA Group
Affiliated but not
consolidated
companies
Associated
companies of
UNIQA Group
Other related
parties
Total
Transactions 2012
Gross premiums written 8 1,104 1,258 99,927 102,297
Interest income/expenses due to loans given by UNIQA Group 504 56 0 618 1,177
Interest income/expenses due to loans given by a bank as a related party (e.g.
loans, time deposits, giro) and capital investments (e.g. subscripiton of bonds) in a
related party
1,096 809 11,836 44,217 57,957
As at 31.12.2012
Investments at market value 22,159 12,851 396,954 890,078 1,322,042
Deposits with credit institutions 14 6,259 3,484 1,139,123 1,148,880

Transactions with related persons

Figures in € thousand 2013 2012
Gross premiums written 837 713
Remuneration and short term benefits 1) 5,108 5,699
Expenses for employee pensions 1,571 3,016
Compensation on termination of employment contract 1,424 1,415
Share-based compensation 226 0
Other income 300 293

1) This item includes fixed and variable Management Board remuneration and Supervisory Board remuneration.

Other financial commitments and contingent liabilities

Figures in € thousand 31.12.2013 31.12.2012
Contingent liabilities from risks of litigation 19,720 14,700
Austria 0 0
Foreign 19,720 14,700
Other contingent liabilities 10,830 9,254
Austria 10,570 9,040
Foreign 261 214
Total 30,550 23,954

The companies of the UNIQA Group are involved in court proceedings in Austria and other countries in connection with their ordinary business operations as insurance companies. The result of the pending or threatened proceedings is often impossible to determine or predict. In consideration of the provisions set aside for these proceedings, the management is of the opinion that these proceedings have no significant effects on the financial situation and the

Ukraine (Non-Life) - Option to purchase granted

operating earnings of the UNIQA Group.

During the incorporation of portions of the Ukrainian company "Closed JSC Credo-Classic Insurance Company" (now "Private JSC UNIQA"), agreements were concluded which obligate UI-BV to purchase share packages of the local minority shareholders through option agreements on the basis of a predefined purchase price formula. It was initially agreed to exercise the option in the 2nd quarter of 2012, and this was postponed to the financial year 2016 during an amendment of the transaction contracts in 2011. In financial year 2013, this minority interest was reclassified in the context of a previous-year correction in line with IAS 8. What was pro rata goodwill was posted under other liabilities.

Figures in € thousand 2013 2012
Current leasing expenses 6,825 7,257
Future leasing payments due to the financing of the UNIQA Headquarters in Vienna
Up to 1 year 5,090 5,188
more than 1 year up to 5 years 20,360 20,754
more than 5 years 2,545 7,783
Total 27,996 33,725
Income from subleasing 692 537

We moved into the UNIQA Group headquarters - the UNIQA Tower - in 2004. The aforementioned leasing obligations are based on the investment expenditures in connection with a specific calculatory rate of interest yield.

The auditor fees in this financial year were € 4,423 thousand (2012: € 2,988 thousand). Of these, € 223 thousand (2012: € 274 thousand) were for the audit, € 0 (€ 655 thousand) were for tax advice, € 4,110 thousand (2012: € 1,757 thousand) were for other certification services and € 90 thousand (2012: € 302 thousand) were for other services.

Affiliated and associated companies in 2013

Company Type Location Equity
Figures in € million1)
Share in equity
Figures in percent1)
Domestic insurance companies
UNIQA Insurance Group AG (Group Holding Company,
formerly: UNIQA Versicherungen AG)
1029 Vienna
UNIQA Österreich Versicherungen AG Full 1029 Vienna 724.9 100.0
Salzburger Landes-Versicherung AG Full 5020 Salzburg 29.2 100.0
Raiffeisen Versicherung AG Full 1029 Vienna 747.6 100.0
FINANCE LIFE Lebensversicherung AG Full 1029 Vienna 85.9 100.0
SK Versicherung Aktiengesellschaft Equity 1050 Vienna 11.1 25.0
Foreign insurance companies
UNIQA Assurances S.A. Full Switzerland, Geneva 13.4 100.0
UNIQA Re AG Full Switzerland, Zurich 219.6 100.0
UNIQA Assicurazioni S.p.A. Full Italy, Milan 235.8 100.0
UNIQA poistovña a.s. Full Slovakia, Bratislava 37.1 99.9
UNIQA pojištovna, a.s. Full Czech Republic, Prague 57.5 100.0
UNIQA osiguranje d.d. Full Croatia, Zagreb 14.5 100.0
UNIQA Protezione S.p.A. Full Italy, Udine 26.5 94.7
UNIQA Towarzystwo Ubezpieczen S.A. Full Poland, Lodz 73.0 98.5
UNIQA Towarzystwo Ubezpieczen na Zycie S.A. Full Poland, Lodz 13.8 99.8
UNIQA Biztosító Zrt. Full Hungary, Budapest 23.7 100.0
UNIQA Lebensversicherung AG Full Liechtenstein, Vaduz 4.6 100.0
UNIQA Versicherung AG Full Liechtenstein, Vaduz 9.4 100.0
UNIQA Previdenza S.p.A. Full Italy, Milan 141.8 100.0
UNIQA Osiguranje d.d. Full Bosnia and Herzegovina, Sarajevo 7.2 99.8
UNIQA Insurance plc Full Bulgaria, Sofia 10.1 99.9
UNIQA Life Insurance plc Full Bulgaria, Sofia 5.1 99.7
UNIQA životno osiguranje a.d. Full Serbia, Belgrade 4.0 100.0
Insurance company "UNIQA" Full Ukraine, Kiev 15.6 92.2
UNIQA LIFE Full Ukraine, Kiev 9.3 100.0
UNIQA životno osiguranje a.d. Full Montenegro, Podgorica 1.7 100.0
UNIQA neživotno osiguranje a.d. Full Serbia, Belgrade 7.9 100.0
UNIQA neživotno osiguranje a.d. Full Montenegro, Podgorica 4.4 100.0
UNIQA Asigurari S.A. Full Rumania, Bucharest 28.8 100.0
UNIQA Life S.A. Full Rumania, Bucharest 6.4 100.0
Raiffeisen Life Insurance Company LLC Full Russia, Moscow 15.6 75.0
UNIQA Life S.p.A. Full Italy, Milan 47.0 90.0
SIGAL UNIQA Group AUSTRIA Sh.A. Full Albania, Tirana 21.0 68.6
UNIQA AD Skopje Full Macedonia, Skopje 4.8 100.0
SIGAL LIFE UNIQA Group AUSTRIA Sh.A. Full Albania, Tirana 4.7 100.0
SIGAL UNIQA GROUP AUSTRIA SH.A. Full Kosovo, Pristina 3.6 100.0
UNIQA Life AD Skopje Full Macedonia, Skopje 3.0 100.0
SIGAL Life UNIQA GROUP AUSTRIA sh.a Full Kosovo, Pristina 3.6 100.0
SH.A.F.P SIGAL LIFE UNIQA GROUP AUSTRIA Sh.A. Full Albania, Tirana 0.1 51.0
Group domestic service companies
UNIQA Real Estate Management GmbH Full 1029 Vienna 2.2 100.0
Versicherungsmarkt-Servicegesellschaft m.b.H. Full 1010 Vienna 0.2 100.0
Agenta Risiko- und Finanzierungsberatung Gesellschaft m.b.H. Full 1010 Vienna 1.2 100.0
Raiffeisen Versicherungsmakler Vorarlberg GmbH Equity 6900 Bregenz 0.3 50.0
Versicherungsbüro Dr. Ignaz Fiala Gesellschaft m.b.H. 4) 1010 Vienna 33.3
RSG – Risiko Service und Sachverständigen GmbH 3) 1029 Vienna 100.0
Company Type Location Equity
Figures in € million1)
Share in equity
Figures in percent1)
Dr. E. Hackhofer EDV-Softwareberatung Gesellschaft m.b.H. Full 1070 Vienna 0.0 100.0
UNIQA Software-Service GmbH Full 1029 Vienna 0.7 100.0
UNIQA Capital Markets GmbH Full 1020 Vienna 4.5 100.0
UNIQA International AG Full 1029 Vienna 171.5 100.0
UNIQA Internationale Beteiligungs-Verwaltungs GmbH Full 1029 Vienna 648.3 100.0
Alopex Organisation von Geschäftskontakten GmbH 3) 1020 Vienna 100.0
RC RISK-CONCEPT Versicherungsmakler GmbH 3) 1029 Vienna 100.0
Assistance Beteiligungs-GmbH Full 1010 Vienna 0.3 64.0
Real Versicherungs-Makler GmbH 3) 1220 Vienna 100.0
Together Internet Services GmbH 4) 1030 Vienna 22.6
UNIQA HealthService – Services im Gesundheitswesen GmbH 3) 1029 Vienna 100.0
UNIQA Real Estate Beteiligungsverwaltung GmbH Full 1029 Vienna 16.4 100.0
Privatklinik Grinzing GmbH 3) 1190 Vienna 100.0
Versicherungsagentur Wilhelm Steiner GmbH 3) 1029 Vienna 100.0
UNIQA Real Estate Finanzierungs GmbH Full 1029 Vienna 11.3 100.0
UNIQA Group Audit GmbH Full 1029 Vienna 0.1 100.0
Valida Holding AG Equity 1020 Vienna 82.0 40.1
RVCM GmbH 4) 1010 Vienna 50.0
NewMoove GmbH (vormals: F&R Multimedia GmbH) 4) 1060 Vienna 36.1
PremiaFIT Facility und IT Management u. Service GmbH 3) 1190 Vienna 75.0
RHG Management GmbH Full 1020 Vienna 24.7 100.0
UNIQA Finanzbeteiligung GmbH Full 1020 Vienna 173.9 100.0
UNIQA International Corporate Business GmbH 3) 1029 Vienna 100.0

Group foreign service companies

UNIQA Raiffeisen Software Service Kft. Full Hungary, Budapest 0.6 60.0
Insdata spol s.r.o. Full Slovakia, Nitra 2.2 98.0
ProUNIQA s.r.o. 3) Czech Republic, Prague 100.0
UNIPARTNER s.r.o. Full Slovakia, Bratislava –0.1 100.0
UNIQA InsService s.r.o. Full Slovakia, Bratislava 0.2 100.0
UNIQA Ingatlanhasznosító Kft. Full Hungary, Budapest 5.0 100.0
Dekra Expert Muszaki Szakertöi Kft. Full Hungary, Budapest 1.0 50.0
UNIQA Szolgaltato Kft. Full Hungary, Budapest 4.5 100.0
UNIQA Claims Services International Kft. 3) Hungary, Budapest 100.0
RC Risk Concept Vaduz 3) Liechtenstein, Vaduz 100.0
Elsö Közszolgalati Penzügyi Tanacsado Kft. 3) Hungary, Budapest 92.4
UNIQA Számitástechnikai Szolgáltató Kft. Full Hungary, Budapest 0.1 100.0
UNIQA Intermediazioni S.r.l. 3) Italy, Milan 100.0
Vitosha Auto OOD Full Bulgaria, Sofia 0.0 100.0
UNIQA Raiffeisen Software Service S.R.L. Full Romania, Cluj-Napoca 0.2 60.0
UNIQA Software Service Bulgaria OOD 3) Bulgaria, Plovdiv 99.0
UNIQA Software Service Ukraine GmbH 3) Ukraine, Kiev 99.0
UNIQA Assistance doo Sarajevo 3) Bosnia and Herzegovina, Sarajevo 99.8
UNIQA Agent doo za zastupanje u osiguranju Banja Luka 3) Bosnia and Herzegovina, Banja Luka 99.8
UNIQA Agent doo za zastupanje u osiguranju Sarajevo 3) Bosnia and Herzegovina, Sarajevo 99.8
UNIQA Software Service Kft. 3) Hungary, Budapest 100.0
UNIPROINS CONSULTANTA SA 3) Rumania, Bucharest 100.0
sTech d.o.o. 3) Serbia, Belgrade 100.0
Company Type Location Equity
Figures in € million1)
Share in equity
Figures in percent1)
Financial and strategic domestic shareholdings
Medial Beteiligungs-Gesellschaft m.b.H. Equity 1010 Vienna 31.3 29.6
PremiQaMed Holding GmbH*) Full 1010 Vienna 71.1 100.0
PremiQaMed Immobilien GmbH Full 1010 Vienna 18.6 100.0
PremiQaMed Privatkliniken GmbH Full 1190 Vienna 9.0 100.0
Ambulatorien Betriebsgesellschaft m.b.H. Full 1190 Vienna 0.6 100.0
STRABAG SE*) Equity 9500 Villach 2,948.7 14.7
PremiaMed Management GmbH Full 1190 Vienna 0.8 100.0
GENIA CONSULT Unternehmensberatungs Gesellschaft mbH 3) 1190 Vienna 74.0
R-SKA Baden Betriebs-GmbH 4) 2500 Baden 49.0
Privatklinik Villach Gesellschaft m.b.H. & Co. KG 4) 9020 Klagenfurt 34.9
Privatklinik Villach Gesellschaft m.b.H. 4) 9020 Klagenfurt 25.0
call us Assistance International GmbH Equity 1090 Vienna 0.8 61.0
UNIQA Leasing GmbH 4) 1061 Vienna 25.0
UNIQA Internationale Anteilsverwaltung GmbH Full 1020 Vienna 163.4 100.0
UNIQA Beteiligungs-Holding GmbH Full 1029 Vienna 161.2 100.0
UNIQA Erwerb von Beteiligungen Gesellschaft m.b.H. Full 1029 Vienna 11.5 100.0
Real-estate companies
UNIQA Real Estate CZ, s.r.o. Full Czech Republic, Prague 14.7 100.0
UNIQA Real s.r.o. Full Slovakia, Bratislava 0.5 100.0
UNIQA Real II s.r.o. Full Slovakia, Bratislava 0.9 100.0
Steigengraben-Gut Gesellschaft m.b.H. 3) 1020 Vienna 100.0
Raiffeisen evolution project development GmbH Equity 1030 Vienna 138.8 20.0
DIANA-BAD Errichtungs- und Betriebs GmbH Equity 1020 Vienna 0.9 33.0
UNIQA Real Estate AG Full 1029 Vienna 121.3 100.0
UNIQA Real Estate Zweite Beteiligungsverwaltung GmbH Full 1020 Vienna 19.1 100.0
Design Tower GmbH Full 1029 Vienna 190.1 100.0
Aspernbrückengasse Errichtungs- und Betriebs GmbH Full 1029 Vienna 10.1 99.0
UNIQA Real Estate Holding GmbH Full 1029 Vienna 72.5 100.0
UNIQA Real Estate Dritte Beteiligungsverwaltung GmbH Full 1029 Vienna 11.7 100.0
UNIQA Real Estate Vierte Beteiligungsverwaltung GmbH Full 1029 Vienna 4.6 100.0
"Hotel am Bahnhof" Errichtungs GmbH & Co KG Full 1020 Vienna 10.2 100.0
GLM Errichtungs GmbH Full 1010 Vienna 1.7 100.0
EZL Entwicklung Zone Lassallestraße GmbH & Co. KG Full 1029 Vienna 37.0 100.0
Fleischmarkt Inzersdorf Vermietungs GmbH Full 1020 Vienna 9.3 100.0
Praterstraße Eins Hotelbetriebs GmbH Full 1020 Vienna 2.5 100.0
UNIQA Plaza Irohadaz es Ingatlankezelö Kft. Full Hungary, Budapest 2.0 100.0
HKM Immobilien GmbH 3) Germany, Mannheim 100.0
Floreasca Tower SRL Full Rumania, Bucharest 12.2 100.0
Pretium Ingatlan Kft. Full Hungary, Budapest 5.5 100.0
UNIQA poslovni centar Korzo d.o.o. Full Croatia, Rijeka 2.6 100.0
UNIQA-Invest Kft. Full Hungary, Budapest 10.8 100.0
Knesebeckstraße 8–9 Grundstücksgesellschaft mbH Full Germany, Berlin 1.9 100.0
UNIQA Real Estate Bulgaria EOOD Full Bulgaria, Sofia 1.3 100.0
UNIQA Real Estate BH nekretnine, d.o.o. Full Bosnia and Herzegovina, Sarajevo 3.6 100.0
UNIQA Real Estate d.o.o. Full Serbia, Belgrade 2.6 100.0
Renaissance Plaza d.o.o. Full Serbia, Belgrade 2.3 100.0
Company Type Location Equity
Figures in € million1)
Share in equity
Figures in percent1)
IPM International Property Management Kft. Full Hungary, Budapest 1.2 100.0
UNIQA Real Estate Polska Sp. z o.o. Full Poland, Warsaw 7.9 100.0
Black Sea Investment Capital Full Ukraine, Kiev –2.2 100.0
LEGIWATON INVESTMENTS LIMITED Full Cyprus, Limassol 0.2 100.0
UNIQA Real III, spol. s.r.o. Full Slovakia, Bratislava 4.8 100.0
UNIQA Real Estate BV Full Niederlande, Hoofddorp 10.5 100.0
UNIQA Real Estate Ukraine Full Ukraine, Kiev 0.0 100.0
Reytarske Full Ukraine, Kiev –6.0 100.0
ALBARAMA LIMITED Full Cyprus, Nikosia 5.0 100.0
AVE-PLAZA LLC Full Ukraine, Kharkiv 8.3 100.0
Asena CJSC Full Ukraine, Nikolaew 0.5 100.0
BSIC Holding GmbH Full Ukraine, Kiev 0.0 100.0
Suoreva Ltd. Full Cyprus, Limassol 0.0 100.0
Kremser Landstraße Projektentwicklung GmbH Full 1020 Vienna 8.9 100.0
Schöpferstraße Projektentwicklung GmbH Full 1020 Vienna 5.4 100.0
"Bonadea" Immobilien GmbH Full 1020 Vienna 7.2 100.0
"Graben 27–28" Besitzgesellschaft m.b.H. Full 1010 Vienna 25.5 100.0
Hotel Burgenland Betriebs GmbH Full 1029 Vienna 0.0 100.0
R-FMZ Immobilienholding GmbH Full 1020 Vienna 30.2 100.0
Neue Marktgasse Einkaufspassage Stockerau GmbH Full 1020 Vienna 4.5 100.0
DEVELOP Baudurchführungs- und Full 1020 Vienna
Stadtentwicklungs-Gesellschaft m.b.H. 9.1 100.0
Raiffeisen-Fachmarktzentrum Mercurius GmbH Full 1020 Vienna 12.2 100.0
Raiffeisen-Fachmarktzentrum ZWEI GmbH Full 1020 Vienna 13.5 100.0
Raiffeisen-Fachmarktzentrum Ivesis GmbH Full 1020 Vienna 10.6 100.0
Raiffeisen-Fachmarktzentrum VIER GmbH Full 1020 Vienna 24.1 100.0
Raiffeisen-Fachmarktzentrum SIEBEN GmbH Full 1020 Vienna 7.0 100.0
R-FMZ "MERCATUS" Holding GmbH Full 1020 Vienna 51.0 100.0

1) In the case of fully consolidated companies, the value of the stated equity equals the local annual accounts, while in the case of companies valued at equity, it equals the latest annual accounts published or, with

companies marked with *), the latest Group accounts published. 2) The share in equity equals the share in voting rights before minorities, if any.

3) Unconsolidated company (because not material).

4) Associated not at equity valued company (because not material)

Approval for publication

These Group consolidated financial statements were compiled by the Management Board as of the date of signing and approved for publication.

Statement by the legal representatives

Pursuant to Section 82 paragraph 4 of the Austrian Stock Exchange Act, the Management Board of UNIQA Insurance Group AG confirms that, to the best of our knowledge, the Consolidated Financial Statements give a true and fair view of the assets, liabilities, financial position and profit or loss of the Group as required by the applicable accounting standards and that the Group Management Report gives a true and fair view of the development and performance of the business and the position of the Group, together with a description of the principal risks and uncertainties the Group faces.

Vienna, 25 March 2014

Andreas Brandstetter Chairman of the Management Board

Thomas Münkel Member of the Management Board

Hannes Bogner Member of the Management Board

Kurt Svoboda Member of the Management Board

Wolfgang Kindl Member of the Management Board

Auditor's Opinion

Report on the Consolidated Financial Statements

We audited the consolidated financial statements of UNIQA Insurance Group AG, Vienna (previously UNIQA Versicherungen AG), Vienna, for the financial year from 1 January to 31 December 2013. These consolidated financial statements include the consolidated balance sheet as at 31 December 2013, the separate consolidated income statement, the consolidated statement of comprehensive income and the statement of changes in Group equity for the financial year ending 31 December 2013, as well as the notes to the consolidated financial statements.

Legal representatives' responsibility for the consolidated financial statements and accounting The legal representatives of the company are responsible for the preparation of consolidated financial statements that give a true and fair view of the net assets, the financial position and the profit situation of the Group in agreement with the International Financial Reporting Standards (IFRSs) as applied in the EU and the additional requirements of Section 245a of the Austrian Commercial Code in connection with section 80b of the Austrian Insurance Supervisory Act. This responsibility includes the design, implementation and maintenance of an internal control system, to the extent that this is important for the preparation of the consolidated statements and the negotiation of as true a picture as possible of the Group's net assets, financial position and profit situation so that these consolidated statements are free from material misrepresentations, whether due to intentional or unintentional mistakes. It also includes the choice and application of suitable accounting and valuation methods and the effecting of estimates that appear appropriate under the existing circumstances.

Responsibility of the auditor and specification of the type and scope of the mandatory audit

We are responsible for rendering an audit opinion on these consolidated financial statements on the basis of the audit performed by us. We executed our audit with due attention to the legal regulations applicable in Austria and the generally accepted auditing standards as well as the International Standards on Auditing (ISAs) issued by the International Auditing and Assurance Standards Board (IAASB) of the Federation of Accountants (IFAC). These principles require that we conform to the ethics of the profession and plan and execute the audit in such a manner that we can judge with a sufficient degree of certainty whether the consolidated financial statements are free from material misstatements.

An audit includes the execution of audit procedures to verify the amounts and other statements in the consolidated financial statements. The choice of audit procedures depends on the conscientious discretion of the auditor, taking into consideration his estimate of the chance that a material misstatement has been made, whether due to an intentional or unintentional mistake. When estimating the level of this risk, the auditor takes the internal control system into consideration to the extent that it is of significance for preparing the consolidated financial statements and providing as true and fair a view as possible of the Group's net assets, financial position and profit situation, in order to determine the appropriate audit procedures under the circumstances; he does not, however, give an opinion on the effectiveness of the Group's internal controls. The audit also includes our evaluation of the adequacy of the accounting principles and valuation methods applied and the material estimates made by the legal representatives of the company as well as an assessment of the overall tenor of the consolidated financial statements.

We believe that we obtained sufficient and suitable verification with our audit, so that our audit provides a reasonably sound basis for our opinion.

Audit opinion

Our audit did not lead to any objections. In our opinion, based on the findings of our audit, the consolidated financial statements give an accurate view of the net assets and financial position of the Group as of 31 December 2013 as well as the results of operations and cash flow for the financial year from 1 January to 31 December 2013 in accordance with the International Financial Reporting Standards (IFRSs), as applicable in the EU, and the supplementary requirements of section 80b of the Austrian Insurance Supervisory Act.

Report on the Group Management Report

Due to the prevailing statutory provisions (in Austria) the Group Management Report must be audited as to whether it is in agreement with the Consolidated Financial Statements and whether or not other statements in the Group Management Report give a false impression of the situation of the Group. The Auditor's Opinion must also contain a statement on whether the Group Management Report is in accordance with the Consolidated Financial Statements and whether the statements comply with Section 243a UGB (Austrian Commercial Code).

The Group Management Report agrees with the Consolidated Financial Statements. The statements comply with Section 243a UGB (Austrian Commercial Code).

Vienna, 25 March 2014

PwC Wirtschaftsprüfung GmbH Wirtschaftsprüfungs- und Steuerberatungsgesellschaft

Günter Wiltschek Chartered Accountant

Liane Hirner Chartered Accountant

Disclosure, publication and reproduction in a form deviating from the legal regulations in the sense of Section 281 paragraph 2 of the Austrian Commercial Code in a form different from the confirmed version including the audit opinion is not permitted. In the case of the mere reference to our audit, this requires our prior approval in writing.

Statement by the Legal Representatives

Pursuant to Section 82 paragraph 4 of the Austrian Stock Exchange Act the Management Board of UNIQA Insurance Group AG confirms,

that, to the best of our knowledge, the consolidated financial statements give a true and fair view of the assets, liabilities, financial position and profit or loss of the Group as required by the applicable accounting standards and that the Group management report gives a true and fair view of the development and performance of the business and the position of the Group, together with a description of the principal risks and uncertainties the Group faces;

that, to the best of our knowledge. the separate financial statements give a true and fair view of the assets, liabilities, financial position and profit or loss of the parent company as required by the applicable accounting standards and that the management report gives a true and fair view of the development and performance of the business and the position of the company, together with a description of the principal risks and uncertainties the company faces.

Vienna, 25 March 2014

Andreas Brandstetter Chairman of the Management Board

Thomas Münkel Member of the Management Board

Hannes Bogner Member of the Management Board

Kurt Svoboda Member of the Management Board

Wolfgang Kindl Member of the Management Board

IMPRINT

Owner and publisher UNIQA Insurance Group AG Commercial registry no.: 92933t Data processing register: 0055506

Concept, advice and design

NEA OG: Katharina Ehrenmüller, Jo Santos

Video

Springer & Jacoby Österreich GmbH Paper Munken Pure, 240/120/90g Printed by AV+Astoria Druckzentrum GmbH

Contact

UNIQA Insurance Group AG Investor Relations Untere Donaustraße 21, 1029 Vienna, Austria Phone: (+43) 01 21175-3773 E-mail: [email protected]

www.uniqagroup.com

Infomation

UNIQA's Group Report is published in German and English and can be downloaded as a PDF file from the Investor Relations area on our Group website. The interactive online version is also available at reports.uniqagroup.com.

Clause regarding predictions about the future

This report contains statements which refer to the future development of the UNIQA Group. These statements present estimations which were reached upon the basis of all of the information available to us at the present time. If the assumptions on which they are based do not occur, the actual events may vary from the results currently expected. As a result, no guarantee can be provided for the information given.

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