Earnings Release • Jul 30, 2013
Earnings Release
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PARIS, JULY 30, 2013 – The Board of Directors of Teleperformance, the global leader in outsourced multichannel customer experience management, met today and reviewed the consolidated financial statements for the six months ended June 30, 2013. The Group also announced its financial results for the period.
| | Revenue: Like-for-like growth: |
€1,196.1 million, up 6.1% year-on-year 8.4% year-on-year |
|---|---|---|
| | EBITA before non-recurring items: EBITA margin before non-recurring items: |
€95.9 million, up 11.9% year-on-year 8.0% versus 7.6% in H1-2012 |
Diluted earnings per share: €0.94, up 14.6% year-on-year
| € millions | H1 2013 | H1 2012 | % change |
|---|---|---|---|
| €1 = US\$ 1.31 | €1 = US\$ 1.29 | ||
| Revenue | 1,196.1 | 1,126.9 | + 6.1% |
| EBITDA before non-recurring items % Revenue |
145.4 12.2% |
131.2 11.6% |
+ 10.8% |
| EBITA before non-recurring items* % Revenue |
95.9 8.0% |
85.7 7.6% |
+ 11.9% |
| Operating profit | 83.0 | 75.3 | + 10.3% |
| Net profit – Group share | 53.1 | 45.3 | + 17.2% |
| Diluted earnings per share (€) | 0.94 | 0.82 | + 14.6% |
*Earnings before interest, taxes, amortization of acquired intangible assets and non-recurring items
"We enjoyed sustained growth in business in the first half, with gains of 6.1% as reported and 8.4% like-forlike. This good performance was led by the steady growth in business in the United States and the fast expansion in a large number of markets in Latin America, notably in Brazil, Mexico and Colombia. In Europe, operations in a certain number of countries are gradually continuing to recover in a challenging economic environment.
In this way, we are heightening our global leadership in the outsourced customer experience management market, thanks to the success of a strategy focused on developing our human capital, nurturing high-quality client partnerships and building differentiation on our value added. In this regard, our new Customer Experience (CX) Lab, which opened with state-of-the-art technology in Lisbon last June, will enhance the added value of solutions delivered to clients through proprietary research supporting a multichannel approach in an environment of greater mobility. In addition, the success of our strategy was recently illustrated by a large number of awards, including the "Best Partner Award" for our partnership with Google in the Netherlands and the "Best Place to Work" awards bestowed on our subsidiaries in Greece, Portugal, China and India.
For 2013, as indicated when our quarterly review was released last May and based on the first-half results, we are raising our full-year revenue growth target to between 5% and 7% on a like-for-like basis. We are maintaining our target for EBITA margin before non-recurring items at between 9.3% and 9.5%."
Consolidated revenue amounted to €1,196.1 million in the first half of 2013, an increase of 6.1% as reported and of 8.4% at constant scope of consolidation and exchange rates (like-for-like).
The negative currency effect reduced revenue by €23.8 million, reflecting declines against the euro primarily in the Brazilian real (average rate of 2.67 in first-half 2013 vs. 2.41 in first-half 2012) and the Argentine peso (6.73 vs. 5.70) and to a lesser extent in the British pound (0.85 vs. 0.82) and the US dollar (1.31 vs. 1.30).
Consolidated revenue for the second quarter stood at €604.2 million, an increase of 3.3% as reported and of 5.6% like-for-like.
Overall, the Group benefited from a more favorable basis of comparison in the first quarter than in the second, particularly in the Ibero-LATAM region; in 2012, like-for-like growth came to 1.5% in the first quarter and 4.7% in the second.
First-half 2013 revenue was primarily shaped by the strong growth in business in the Ibero-LATAM region, especially in Mexico, Brazil, Colombia and Portugal, and in the English-speaking market & Asia-Pacific region, particularly the United States.
The fast growing Ibero-LATAM and English-speaking market & Asia-Pacific regions continued to increase their relative contribution to the revenue stream, which rose to 71.0% from 69.4% in first-half 2012, whereas the Continental Europe & MEA region's contribution declined to 29.0% from 30.6% a year earlier.
| % change | |||||
|---|---|---|---|---|---|
| € millions | 2013 | 2012 | Reported | Like-for-like | |
| FIRST-HALF | |||||
| English-speaking market & Asia-Pacific |
454.8 | 422.3 | + 7.7% | + 9.7% | |
| Ibero-LATAM | 394.4 | 359.7 | + 9.7% | + 14.5% | |
| Continental Europe & MEA | 346.9 | 344.9 | + 0.6% | + 0.8% | |
| TOTAL | 1,196.1 | 1,126.9 | + 6.1% | + 8.4% | |
| SECOND QUARTER | |||||
| English-speaking market & Asia-Pacific |
224.2 | 214.2 | + 4.7% | + 7.7% | |
| Ibero-LATAM | 202.5 | 191.7 | + 5.6% | + 9.3% | |
| Continental Europe & MEA | 177.4 | 179.2 | - 1.0% | - 0.7% | |
| TOTAL | 604.1 | 585.1 | + 3.3% | + 5.6% | |
| FIRST QUARTER | |||||
| English-speaking market & Asia-Pacific |
230.6 | 208.1 | + 10.8% | + 12.1% | |
| Ibero-LATAM | 191.9 | 168.0 | + 14.2% | + 20.1% | |
| Continental Europe & MEA | 169.5 | 165.7 | + 2.3% | + 2.3% | |
| TOTAL | 592.0 | 541.8 | + 9.3% | + 11.5% |
Compared with the prior year, regional revenue rose by 7.7% as reported and 9.7% like-for-like in the first half and by 4.7% as reported and 7.7% like-for-like in the second quarter alone.
Revenue rose steadily in the United States, thanks in particular to low prior-year comparatives.
Business in the Asia-Pacific region is being driven by expansion in China, led by the ramp-up of recent contracts signed with multinational clients.
Compared with the prior year, regional revenue rose by 9.7% as reported and 14.5% like-for-like in the first half and by 5.6% as reported and 9.3% like-for-like in the second quarter alone.
The negative currency effect primarily reflected the depreciation of the Brazilian real and the Argentine peso against the euro.
The region's leading countries all contributed to the substantial growth recorded in the first half.
Trends remained very positive in the local Brazilian market and in Mexico, where demand is being lifted both by offshore services covering North America and by the development of the local market.
Business in Colombia was very strong ; it also benefited from a shift in business from Chile.
The good performance delivered in Portugal reflected the sustained success of the multilingual hubs offering, which is seamlessly aligned with the needs of large accounts seeking to simplify their customer service strategy in Europe. During the first half, the Portuguese operations also benefited from a shift in business from the Continental Europe & MEA region.
The difficult economic environment in Argentina continued to weigh on the local subsidiary's business in the first half.
The slowdown in regional growth in the second quarter was primarily attributable to the less favorable comparison with the first quarter in Spain and Brazil. In particular, last year, operations in Spain saw a significant increase in business volumes with the start-up of a major new contract in the second quarter.
In the first half, regional revenue was almost unchanged year-on-year, with an increase of just 0.6% as reported and 0.8% like-for-like. In the second quarter, it eased back by a slight 1.0% as reported but remained roughly stable like-for-like (down 0.7%).
The overall stability reflected situations that varied by country. Performance remained satisfactory in Turkey, Greece and the Netherlands, where the Group has multilingual hubs, as well as in Eastern Europe. In Italy, growth gained momentum starting in the second quarter.
Despite an intense marketing drive, business in France continues to be impacted by the persistently difficult environment in the telecommunications industry. Political instability in Egypt weighed on business volumes in the second quarter and the Nordic countries continued to stall after a good year in 2012.
Consolidated EBITDA before non-recurring items rose by 10.8% to €145.4 million in the first half, representing 12.2% of revenue versus 11.6% in the prior-year period.
EBITA before non-recurring items stood at €95.9 million, up 11.9% from the €85.7 million reported in firsthalf 2012. EBITA margin before non-recurring items widened to 8.0% from 7.6% a year earlier, in line with the Group's annual target for margin improvement.
| € millions | H1 2013 | H1 2012 |
|---|---|---|
| English-speaking market & Asia-Pacific | 39.8 | 40.8 |
| % Revenue | 8.8% | 9.7% |
| Ibero-LATAM | 8.8 % 44.6 |
9.7 % 39.8 |
| % Revenue | 11.3% | 11.1% |
| EBITA margin before non-recurring items Continental Europe & MEA |
11.3% 0.4 |
11.1 % (3.7) |
| % Revenue | 0.1% | - 1.1% |
| EBITA margin before non-recurring items Total – including holdings |
0.1 % 95.9 |
(1.1 % 85.7 |
| EBITA margin before non-recurring items % Revenue EBITA MARGIN BEFORE NON-RECURRING ITEMS |
8.0% | 7.6% |
The English-speaking markets & Asia-Pacific region continues to deliver high EBITA margin before nonrecurring items, despite the negative currency effect on the cost resulting from the weak US dollar against the Philippine peso.
Despite strong growth, margin in the Ibero-LATAM region improved to 11.3% from 11.1% in first-half 2012. This good performance was led by a positive shift in the country mix within the region, with a steep climb in nearshore business in Mexico and Colombia, and by the strict cost discipline demonstrated while developing the business in Brazil. On the other hand, the specific environment in Argentina had a negative impact on regional margins, which prompted the Group to reduce its exposure to the country. As part of this process, an impairment loss was recognized on the Argentine assets during the first half.
The Continental Europe & MEA region has now returned to breakeven.
Non-recurring items represented a net expense of €5.5 million for the period, as follows:
After these non-recurring items and the amortization of intangible assets – which amounted to €7.3 million (of which €3.0 million in Argentina) compared with €4.4 million in first-half 2012 – operating profit stood at €83.0 million for the period, up 10.3% year-on-year.
Net financial expense came to €4.1 million, versus €4.6 million in first-half 2012.
Income tax expense amounted to €25.7 million, corresponding to an effective tax rate of 32.6%, versus 34.9% in first-half 2012.
Minority interests declined to €0.1 million from €0.7 million in the year-earlier period, following the sustained buyback of shares in TLS and the Turkish subsidiary.
As a result, net profit attributable to shareholders rose by 17.2% to €53.1 million from €45.3 million in firsthalf 2012, while diluted earnings per share gained 14.6% to €0.94 from €0.82.
Cash flow before tax rose by 20.2% year-on-year, to €140.9 million from €117.2 million in first-half 2012. After tax, it stood at €101.7 million, up 18.1%.
Consolidated working capital requirement decreased by €33.1 million, compared with a €25.2-million decrease in first-half 2012, reflecting the significant growth in the Group's operations during the period.
Net capital expenditure amounted to €56.5 million, or 4.7% of revenue, versus €41.5 million and 3.7% in first-half 2012. Reflecting the Group's focus on organic growth in recent months, these investments were primarily committed to create or expand centers serving fast growing markets, in Latin America, the United States and the Philippines.
In light of this substantial growth capex, free cash flow ended the period at €12.1 million versus €19.5 million in first-half 2012.
After the payment of €16.5 million in dividends and the buyback of non-controlling interests as part of the Group's ongoing integration, net cash stood at 62.3 million at June 30, 2013. The Group's financial structure therefore remains very solid, with equity of €1,389.0 million at June 30, 2013.
In the first half of 2013, Teleperformance continued to deploy its strategy focused on driving organic growth in its business, developing its human capital, nurturing the quality of its client partnerships and building differentiation through value added.
Expansion and creation of contact centers to support organic growth in promising markets
Most of the new sites have emerged in areas Ibero-LATAM and English & Asia-Pacific region. Among the major expansions and site openings in the first-half year :
research addresses specific issues related to changing customer behaviors, preferences and key satisfaction drivers. The new marketing platform will enhance the added value of solutions delivered to clients through proprietary research supporting a multichannel approach in an environment of greater mobility.
As indicated last May during the release of first-quarter revenue figures and based on the first half results, Teleperformance has raised its full-year 2013 revenue growth target and now expects to report between a 5% and 7% increase on a like-for-like basis.
The Group maintains its initial objective of improving EBITA margin before non-recurring items to between 9.3% and 9.5%.
Presentation materials will also be available on the Teleperformance website (www.teleperformance.com).
November 7, 2013: Third-quarter 2013 revenue
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2012, it reported consolidated revenue of €2,347 million (\$3,028 million, based on €1 = \$1.29). The Group operates more than 100,000 computerized workstations, with 138,000 employees across more than 270 contact centers in 46 countries. It manages programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the NYSE Euronext Paris market, Eurolist-Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small. Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP
For further information, please visit the Teleperformance website at www.teleperformance.com.
INVESTOR AND PRESS RELATIONS QUY NGUYEN-NGOC Tel: + 33 1 53 83 59 87 [email protected]
€ thousands
H1 2013 H1 2013
| Revenues | 1 196 155 | 1 126 913 |
|---|---|---|
| Other revenues | 5 196 | 4 634 |
| Personnel | -848 633 | -799 940 |
| Share-based payments | -3 984 | -6 039 |
| External expenses | -200 724 | -193 704 |
| Taxes other than income taxes | -6 775 | -6 311 |
| Depreciation and amortization | -49 498 | -45 492 |
| Amortization of intangible assets acquired as part of a business combination | -4 288 | -4 422 |
| Impairment loss on goodwill | -3 000 | |
| Change in inventories | 8 | -406 |
| Other operating income | 1 742 | 6 741 |
| Other operating expenses | -3 141 | -6 690 |
| Operating profit | 83 058 | 75 284 |
| Income from cash and cash equivalents | 608 | 725 |
| Interest on financial liabilities | -4 594 | -2 719 |
| Net financing costs | -3 986 | -1 994 |
| Other financial income | 10 601 | 23 833 |
| Other financial expenses | -10 692 | -26 417 |
| Financial result | -4 077 | -4 578 |
| Profit before taxes | 78 981 | 70 706 |
| Income tax | -25 751 | -24 699 |
| Net profit | 53 230 | 46 007 |
| Net profit - Group share | 53 090 | 45 290 |
| Net profit attributable to non-controlling interests | -140 | -717 |
| Basic earnings per share (in €) | 0,96 | 0,82 |
| Diluted earnings per share (in €) | 0,94 | 0,82 |
€ thousands
| ASSETS | June 30, 2013 | December 31, 2012 |
|---|---|---|
| Non-current assets | ||
| Goodwill | 696 930 | 711 918 |
| Other intangible assets | 84 183 | 88 423 |
| Property, plant and equipment | 277 634 | 274 964 |
| Financial assets | 26 763 | 26 981 |
| Deferred tax assets | 41 450 | 36 304 |
| Total non-current assets | 1 126 960 | 1 138 590 |
| Current assets | ||
| Inventories | 78 | 61 |
| Current income tax receivable | 35 614 | 38 516 |
| Accounts receivable - Trade | 483 173 | 479 628 |
| Other current assets | 92 738 | 82 997 |
| Other financial assets | 12 154 | 12 677 |
| Cash and cash equivalents | 152 876 | 170 362 |
| Total current assets | 776 633 | 784 241 |
| Total assets | 1 903 593 | 1 922 831 |
| EQUITY AND LIABILITIES | June 30, 2013 | December 31, 2012 |
| Shareholder's equity | ||
| Share capital | 143 150 | 141 495 |
| Share premium | 575 727 | 556 181 |
| Translation reserve | -2 321 | 17 415 |
| Other reserves | 669 463 | 661 257 |
| Equity attributable to owners of the company | 1 386 019 | 1 376 348 |
| Non-controlling interests | 2 938 | 6 079 |
| Total shareholder's equity | 1 388 957 | 1 382 427 |
| Non-current liabilities | ||
| Long-term provisions | 7 328 | 6 639 |
| Financial liabilities | 18 556 | 13 914 |
| Deferred tax liabilities | 48 147 | 47 310 |
| Total non-current liabilities | 74 031 | 67 863 |
| Current liabilities | ||
| Short-term provisions | 12 013 | 14 814 |
| Current income tax | 19 325 | 32 221 |
| Accounts payable - Trade | 77 692 | 80 483 |
| Other current liabilities | 259 614 | 268 573 |
| Other financial liabilities | 71 961 | 76 450 |
| Total current liabilities | 440 605 | 472 541 |
| Total equity and liabilities | 1 903 593 | 1 922 831 |
€ thousands
| Cash flows from operating activities | H1 2013 | H1 2012 |
|---|---|---|
| Net profit - Group share | 53 090 | 45 290 |
| Net profit attributable to non-controlling interests | 140 | 717 |
| Income tax expense | 25 751 | 24 699 |
| Depreciation and amortization | 53 838 | 49 914 |
| Impairment loss on goodwill | 3 000 | |
| Change in provisions | -1 806 | -7 509 |
| Share-based payments | 3 984 | 6 039 |
| Unrealized gains and losses on financial instruments | 3 032 | -2 199 |
| Income tax paid | -39 181 | -30 973 |
| Other | -92 | 205 |
| Internally generated funds from operations | 101 756 | 86 183 |
| Change in accounts receivable - trade | -5 854 | -22 052 |
| Change in accounts payable - trade | -12 046 | 2 295 |
| Changes in other accounts | -15 245 | -5 432 |
| Change in working capital requirements relating to operations | -33 145 | -25 189 |
| Net cash flow from operating activities | 68 611 | 60 994 |
| Cash flows from investing activities | ||
| Acquisition of intangible assets and property, plant and equipment | -57 214 | -42 194 |
| Loans and advances made | -48 | -4 243 |
| Proceeds relating to disposals of intangible assets and property,plant | ||
| and equipment | 687 | 679 |
| Proceeds from disposals of other non-current assets | 1 162 | 1 1 |
| Net cash flow from investing activities | -55 413 | -45 747 |
| Cash flows from financing activities | ||
| Proceeds from the issue of share capital | 392 | |
| Acquisition of treasury shares | 599 | 199 |
| Changes in ownership interest in controlled entities | -11 164 | -4 948 |
| Dividends paid to parent company shareholders | -25 488 | |
| Dividends paid to non-controlling interests | -72 | -119 |
| Proceeds from new borrowings | 6 460 | 95 345 |
| Repayment of borrowings | -23 752 | -88 955 |
| Net cash flow from financing activities | -27 929 | -23 574 |
| Change in cash and cash equivalents | -14 731 | -8 327 |
| Effect of exchange rates on cash held | 3 568 | 1 560 |
| Net cash at January 1 | 160 379 | 147 073 |
| Net cash at June 30 | 149 216 | 140 306 |
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