Registration Form • Nov 20, 2013
Registration Form
Open in ViewerOpens in native device viewer

| 1.1 | Messages from the Chairman of the Board and the Chief Executive Offi cer |
4 |
|---|---|---|
| 1.2 | Our History | 18 |
| 1.3 | Our Group and Our Quality of Life Services | 20 |
| 2.1 | The Better Tomorrow Plan | 86 |
|---|---|---|
| 2.2 | We Are | 87 |
| 2.3 | We Do | 88 |
| 2.4 | We engage | 105 |
| 2.5 | Rankings and awards | 108 |
| 2.6 | Indicators, methodological note and Statutory Auditors' Reports |
111 |
| 2.7 | Data related to Sodexo's activities in France | 119 |
| LEGAL INFORMATION | 253 | |
|---|---|---|
| 5. 1 | General information about Sodexo and its Issued Capital |
254 |
| 5.2 | Condensed Group Organization Chart | 261 |
6.1 Financial Communication 264 6.2 Financial communications calendar 267 6.3 Sodexo Share Performance 268 6.4 Capital 272
| 7.1 | Chairman's Report on the Operating Procedures of the Board of Directors and on Internal Control and Risk Management Procedures |
276 |
|---|---|---|
| 7.2 | Other information concerning the Corporate Offi cers and Senior Management of the Company |
302 |
| 7.3 | Compensation | 304 |
| 7.4 | Audit fees | 324 |
| 8.1 | Board Report Presentation of Resolutions submitted to the Combined Annual Shareholders' Meeting, January 21, 2014 |
328 |
|---|---|---|
| 8.2 | Resolutions submitted to the Combined Annual Shareholders' Meeting of January 21, 2014 |
335 |
| 8.3 | Statutory Auditors' Reports | 344 |

The French version of this Registration document was fi led with the French Financial Markets Authority on November 18, 2013, in accordance with article 212-13 of its General Regulations. It may be used in support of a fi nancial transaction if it is supplemented by a prospectus approved by the French Financial Markets Authority. This document has been prepared by the issuer under the liability of the signatories.
This document is a free translation from French into English and has no other value than an informative one. Should there be any diff erence between the French and the English version, only the text in the French version shall be deemed authentic and considered as expressing the exact information published by Sodexo.
This document is available on Sodexo's website, www. sodexo.com or on the website of the Autorité des m archés financiers, www.amf-france.org.

| 1.1 | MESSAGES FROM THE CHAIRMAN OF THE BOARD |
|
|---|---|---|
| AND THE CHIEF EXECUTIVE OFFICER |
4 | |
| Message from Pierre Bellon Chairman of the Sodexo Board |
4 | |
| Sodexo's Board of Directors | 10 | |
| Message from Michel Landel Chief Executive Offi cer, Sodexo |
12 | |
| Sodexo's Executive Committee | 17 |
| 1.2 | OUR HISTORY | 18 |
|---|---|---|
| 1.3 | OUR GROUP AND OUR QUALITY OF LIFE SERVICES |
20 |
| 1.3.1 | Profi le | 20 |
| 1.3.2 | Our Quality of Life Services | 28 |
1
Messages from the Chairman of the Board and the Chief Executive Offi cer

The initial reason was my willingness to grow and my dread of recession. At the time, Marseilles' maritime supply industry was in decline. I saw three of the world's largest shipyards disappear from Provence in the space of a few years. So, even before creating the company, I made the audacious statement: "Sodexo will be a growth company".
From the start, I decided to focus on organic growth because that's what maintains jobs and gives employees opportunities for internal advancement.
Sodexo is a community shaped by:
"
Messages from the Chairman of the Board and the Chief Executive Offi cer

My children currently own two-thirds of Bellon SA. I would like to thank and congratulate them on behalf of our community. They embody Sodexo's values. They put the Group's interests before their own and their ambitions for its growth before their personal ambitions. To fully guarantee Sodexo's independence, my children, my wife and I have signed a 50-year agreement that binds our grandchildren to the organization.
Segmentation, sub-segmentation and the identifi cation of niches are the keys to accelerating our growth and have required us to make investments.
These "intangible" investments have allowed us today in France, for example, to become number one in the Healthcare segment and number two in the Education and Corporate segments.
Human resources development has been a factor in our growth up to now but more importantly, it is the key to our future growth.
At the outset, I made three crucial observations:
Upon the creation of Sodexo in 1966, we defi ned our:
›
1
Messages from the Chairman of the Board and the Chief Executive Offi cer

›
message, continued PIERRE BELLON Chairman of the Sodexo Board
The values shared by Sodexo's 428,000 employees are:
Our mission, our values and our ethical principles impart a common vision, give meaning to our initiatives and to the work we do as individuals. They are shared by our managers, who set the example, and by our 428,000 employees.
Today, 47 years aft er Sodexo's creation, they are the foundation of our commitment, uniting us and serving as a common bond for our teams throughout the world. This is what sets us apart from our competitors. Sodexo has been able to grow thanks to its employees and, above all, its internal entrepreneurs.
They all have the same profi le; they learned the ropes fi rsthand, acquired an understanding of the business, took on broad responsibilities and worked to guarantee long-term earnings growth. Their values, behaviors and expertise have helped them climb the career ladder and grow with the Company.
We also benefi t from the leadership of our functional senior managers. Their contribution is a determining factor in Sodexo's development.
To defi ne a strategy is to make a choice. It is to decide what we will do and, more importantly, what we will not do. When Sodexo was created in 1966, we made two key choices that remain the cornerstones of our strategy:
We made the simple observation that the tertiary (services) sector was going to grow much faster than the primary (raw materials) and secondary (manufacturing) sectors.
In such a vast sector, we simply cannot do everything.
Our strategic positioning is clear. It refl ects the mission that I defi ned when the Company was founded back in 1966: "to improve the Quality of Life of our employees, our clients' employees, our consumers and our benefi ciaries".
For this reason, to fulfi ll our mission and set ourselves apart from the competition, Sodexo has become the world leader in Quality of Life Services.
This is also why we have chosen three activities:
All of these services help to improve the Quality of Life of our employees, our clients' employees and our consumers.
We quickly understood that, like our clients and suppliers, we too had to become global, particularly as France represented only 1% of the world's population.
We have built a global presence in two ways:
We will not be making any such large acquisitions in the future, because our global network is relatively complete. We will limit ourselves to small acquisitions, mainly to extend our expertise, and will focus on organic growth.
Since its creation in 1966, independence has been one of the Group's fundamental principles, as it enables the organization to:
Starting with nothing in Marseilles in 1966, Sodexo has become a large international business and a global leader in most of its markets: with 428,000 employees in 80 countries it is the largest private sector French employer in the world and the 18th largest worldwide (in terms of the number of employees).
This ascension was driven by our seven fundamental principles, which we must hold on to unfl inchingly and tenaciously.
Rather than list the seven reasons for our exceptional growth, I could have mentioned just one: the sum of our successes has been slightly greater than the sum of our failures. Personally, I have had many failures. I have taken risks and so have my colleagues. This gives them the right to fail. I have learned much more from my failures than from my successes.
›
Messages from the Chairman of the Board and the Chief Executive Offi cer

›
message, continued PIERRE BELLON Chairman of the Sodexo Board
We have defi ned fi ve priorities:
… is strong and essential to the Company's development, but I believe it needs to evolve in three directions by:
… is 50 times greater than our current revenue fi gures. However, we need to further develop our human resources, as people are the key to transforming this enormous potential into operating income, free cash flow and revenue.
With this in mind, we will focus on:
Currently this activity is mainly organized by geographic region. Our future organization will be clearer, simpler and more easily understandable by our employees, our clients, our consumers, our suppliers and the public authorities. It will be designed to increasingly take into consideration the needs of our clients and consumers. It will gradually evolve into global divisions, segment by segment.
For a Group the size of Sodexo, Michel Landel and I consider that we are not investing enough in Research and Development or Innovation. In addition, I have spoken to Michel and the Board of Directors about my intention to create a Strategy Committee. I am now taking the time to draft recommendations to the Board concerning the Committee's objectives, membership and resources.
Our goal is to make Sodexo a globally recognized, loved and chosen brand. This will give us a competitive advantage and improve our margins.
But Sodexo is not a product brand, a mass market brand or a luxury brand of clothing, bags or jewelry. The Sodexo brand is the refl ection of our history, of who we are today and of what we want to be in the future. It belongs to the Sodexo community, to its clients, its consumers, its shareholders and, above all, its employees.
We've made progress in this area.
• The Sodexo positioning, "Quality of Life Services" has been adopted in all activities and countries.
Nevertheless, we still have a lot of work to do to materialize our choice of a single brand.
How we can respond to the changing global landscape and pursue our growth trajectory?
People have been talking about the crisis for fi ve years now. In many companies, especially in Europe, we hear them saying that the situation is catastrophic, that we can't do anything except wait for the crisis to end.
This is the prevailing attitude in today's global economy.
But we cannot let ourselves fall into the trap of making excuses.
We have identifi ed plenty of opportunities for Sodexo.
I am therefore very confi dent in its future.
I would like to say thank you to the clients and consumers who put their trust in us and to the shareholders who guarantee our independence, and thank you and well done to our directors, our managers and all of our employees for everything you have done to make Sodexo a great international business, and also for everything you will continue to do to ensure our future growth.

Sodexo Board of Directors as of August 31, 2013

Member of the Management Board, Bellon SA
PIERRE BELLON Chairman of Sodexo Board of Directors
Chairman of the Management Board, Bellon SA
Chief Executive Officer, Bright Yellow Group Plc
Sodexo Board of Directors as of August 31, 2013

MICHEL LANDEL Chief Executive Officer, Sodexo

PATRICIA BELLINGER Executive Director, Executive Education, Harvard Business School

BERNARD BELLON Member of the Supervisory Board of Bellon SA

ROBERT BACONNIER Vice President of Sodexo Board of Directors

FRANÇOISE BROUGHER Business Lead, Square

PAUL JEANBART Chief Executive Officer, Rolaco

ALAIN MARCHETEAU Company Director

PETER THOMPSON Company Director
Message from Chief Executive Offi cer, Sodexo

Sodexo Chief Executive Officer
Our competitiveness depends on our ability to accelerate our organic growth as well as the implementation of specifi c action plans to improve our effi ciency at all levels.
Since 2005, our revenue has grown by more than 50%, from 11.7 billion euro to 18.4 billion euro as of August 31, 2013, representing average annual growth, excluding currency eff ects, of 6.1%. Over the same period, our operating profi t and net income (excluding currency eff ects and exceptional items) increased by an average of 8.4% and 10%, respectively. Finally, in terms of cash fl ow generation, Sodexo has reached an annual average ratio of " cash conversion" (of net income to free cash fl ow) over the past eight years of approximately 140%.
This very solid and consistent performance is even more signifi cant considering that, over this same period, the global economic environment in which we operate has continued to deteriorate.
While Europe still appears mired in the vicious circle of recession with an outlook for a slow recovery, the U.S. remains weakened by the weight of its debt and socalled «emerging» countries feel the eff ects of the global slowdown and high infl ation.
Despite this tense economic climate, we are confi dent in our ability to accelerate our organic growth to reach average annual revenue growth of 7%, in the medium term.
We are actively focused on three main areas:
• continuing to develop our expertise in quality of life services. We are the only company able to provide a comprehensive off er of more than 100 services: On-site Services, Benefi ts and Rewards Services and Personal and Home Services.
Facilities management services now accounts for 27% of consolidated revenues (compared with 18% in Fiscal 2005) and is today one of Sodexo's key growth drivers. These services, especially hard facilities management services, will ultimately contribute to improving our margins by providing ever-increasing value to our clients in all client segments.
The business successes achieved in Fiscal 2013 confirm the relevance of our offer. Demand for integrated services continues to grow across all client profi les. For example, three quarters of tenders in the Corporate segment in Europe today are for integrated services solutions;
In Fiscal 2013, Sodexo once again confi rmed the relevance of its development strategy: our fi nancial results were in line with the objectives that we set at the beginning of the year. We maintained our performance without losing focus of our long-term vision, while continuing to build our expertise as an integrator of Quality of Life services. To achieve this, we retained the investments needed to implement our strategy while strengthening our competitiveness and operational effi ciency. Today, we are ready for the challenges that lie ahead: strengthening our competitiveness to create the conditions for sustainable growth and prepare Sodexo's future. "
• strengthening our presence in "emerging" markets. Our early development in markets with high growth potential, particularly in the so-called "emerging" countries, has made us a leader today in all of the BRIC countries.
In fact, our activities in emerging countries in Fiscal 2013 represent 21% of total On-site Services (compared with only 10% in 2005) and more than 8 billion euro (compared with 2.1 billion euro in Fiscal 2005) in issue volume for Benefi ts and Rewards Services.
The growth rate for Benefi ts and Rewards Services is particularly strong in South America and Asia, with major business wins such as the contract for the 140,000 South American employees of FEMSA - the world's largest Coca-Cola bottler – as well as the contract for meal cards for the 13,800 Capgemini employees in India;
• strengthening our brand. We know that a strong brand helps accelerate our business development and our attractiveness as an employer. Here, we have also advanced, both in terms of reputation and image: our services are better identifi ed as contributing to improving the quality of life of all those we serve. A recent international study showed an increased preference for our brand when it is associated with our positioning.
For several years, our gross margin on sites and our cash fl ow have been subject to signifi cant pressure, with our clients focused on reducing costs and improving competitiveness.
We have been actively mobilized, and in November 2012 we launched our plan to improve operational effi ciency and reduce costs. We are making tough decisions to exit from entities or contracts that are insuffi ciently profi table. We also have become more stringent in managing our overhead costs. As a result, excluding the cost impact associated with implementing our operational effi ciency program, which itself is a sign of progress and adaptation, our administrative overheads have decreased compared to Fiscal 2012.
Today the global competitive environment requires us to go even further in improving our operations and reducing costs. To ensure profi table growth, we must be even more proactive. This is imperative to maintaining our investments, keeping our promise to improve quality of life for our teams and for those we serve, and continuing to contribute to the development of the communities in which we operate.
›
Message from Chief Executive Offi cer, Sodexo

›
message, continued MICHEL LANDEL Sodexo Chief Executive Officer
For the next two years, we will focus our eff orts particularly on:
All of these actions will enable us, in a global economic environment that continues to fl uctuate, to reach an operating margin in two years of 6%, which is necessary to secure our long-term development .
Our teams are mobilized to strengthen our competitiveness, which is essential for our durability and for our future. At the same time, we need to be prepared to respond to the emerging global trends in all fi elds – political, social, demographic, technological and environmental – and fi nd new ways to grow. In order to build sustainable long-term growth and seize the opportunities that lie before us, we need to capitalize on our strengths and rethink the way we do business.
We have already started what will be a long process, and we did this by building on our core strengths:
Services are becoming drivers of development for contemporary societies. They are playing an increasingly signifi cant role in economic activity, employment and responding to the needs of individuals.
At Sodexo, we believe that to create lasting value, companies and organizations must place people at the center of their thinking. We consider Quality of Life to be a key and as yet largely unexplored factor in individual and collective performance. In order to continue to improve the performance of collective places such as companies, schools, universities, hospitals or prisons and hospitals, we must now turn our attention to the individuals within them. For Sodexo, improving Quality of Life is our business and our core mission.
Over the years, Sodexo has structured its expertise around two strengths: an unmatched international professional network and expertise specialized by client segments and sub-segments.
As a result, we have been able to respond to all of the needs of our clients and consumers everywhere and with the same level of precision.
At a time of accelerating globalization of our markets, we are working to strengthen this dual competitive advantage. This is why we will be putting in place in the years ahead a global organization by client segment, to better anticipate and support the evolution of our clients, regardless of their size.
Becoming an increasingly interconnected global company will enable us to go further in effi ciency and standardization, and thus improve the competitiveness and quality of the services we deliver.
To build our future, we rely on the men and women of Sodexo, who are the main drivers of our performance.
Our success depends on the motivation and commitment of our 428,000 employees and, naturally, on their professionalism. We will continue to invest in their training and the development of their skills: this is a priority for achieving our ambition.
For this reason, we are maintaining our investment in training at a level of approximately 10% of Group operating profi t.
Finally, we are focused on fostering the diversity of our teams as we consider this a strategic issue: if we want to meet the diverse needs of more than 75 million consumers in 80 countries, the diversity of our employees must be a natural refl ection of the plurality of those we serve.
Our proactive policy in this area is beginning to bear fruit, especially on the issue of gender balance: today, women comprise 38% of Sodexo's Board of Directors and 23% of our executives (compared with 16% in 2008); in Europe, eleven of our country directors are women.
Finally, Sodexo remains faithful to its mission, defi ned when the Group was created in 1966, to contribute to the economic, social and environmental development of the countries in which we operate. I am convinced that today, alongside public policymakers, global businesses can play a key role in all regions of the world in leading by example in how they function.
Sustainable growth is the only growth possible in a world economy that must increasingly consider the wellbeing of people in the way it operates. The quality of our commitments to local communities, particularly our STOP Hunger program, has once again been recognized through numerous awards, including the ranking in the prestigious Dow Jones Sustainability Indices as Global Sustainability Leader for the ninth year row.
›
Message from Chief Executive Offi cer, Sodexo

›
message, continued MICHEL LANDEL Sodexo Chief Executive Officer
We have a clear strategy that allows us to create value for our clients and to diff erentiate ourselves from our competitors by continuously capitalizing on our expertise in our three activities.
We benefi t from a number of strengths.
In a market with considerable potential, our unique range of Quality of Life services responds to the expectations of our clients and our consumers; our global network is unmatched; we are the undisputed leader in emerging countries; and our teams are engaged and united through a strong culture.
We remain faithful to our mission and, in a global economic growth model that is destined to evolve, Sodexo will more than ever play a role in the development of the communities in which it operates.
Finally, our fi nancial model and our independence allow us to make long-term investments as we build our future.
I want to thank our clients for their loyalty and our shareholders for their confi dence.
Finally, I want to warmly acknowledge all of our employees whose commitment has led to our good performance during Fiscal 2013 and who, every day, demonstrate their commitment to improving the quality of life of the women and men they serve.
MICHEL LANDEL Sodexo Chief Executive Offi cer
Sodexo Executive Committee

MICHEL LANDEL Chief Executive Officer and member of the Board of Directors of Sodexo; President of Executive Committee

E LISABETH CARPENTIER
Group Executive Vice President and Chief Human Resources Officer

GEORGE CHAVEL Chief Executive Officer, North America, On-site Services

PIERRE HENRY Chief Executive Officer Europe, On-site Services; President, Benefits and Rewards Services, and President Personal and Home Services

SIÂN HERBERT-JONES Group Executive Vice President and Chief Financial Officer

NICOLAS JAPY Chief Executive Officer, Remote Sites; Chief Executive Officer Asia/Australia, In charge of Defense, On-site Services

DAMIEN VERDIER Group Executive Vice President responsible for Client Retention, Consumer satisfaction, Offer Marketing, Supply Chain and Sustainable Development
1
Our History
| Pierre Bellon founds Sodexho, a company specializing in providing foodservices to institutions, businesses, schools and hospitals, in Marseilles (France). |
1966 | |
|---|---|---|
| 1967 | CNES, in French Guiana, awards Sodexho a contract in the "multiservices" market, signaling its entry into the remote site management business. |
|
| International expansion starts with Belgium, Italy and Spain, with developments in Africa and the Middle East. A new business – Service Vouchers – is launched in Belgium. |
1971- 1978 |
|
| 1983 | Initial public off ering of Sodexho shares on the Paris Bourse. |
|
| Sodexho establishes operations in North and South America, Japan, Russia and South Africa, and reinforces its presence in Continental Europe. |
1985- 1993 |
|
| 1995 | Acquisitions of Gardner Merchant in the United Kingdom and Partena in Sweden, the then leaders in foodservices in their respective countries. |
|
| The Service Vouchers and Cards business expands into Brazil with the acquisition of Cardàpio. |
1996 | |
| 1997 | The holding company changes its name to Sodexho Alliance. |
|
| The merger of the foodservices operations of Marriott International and Sodexho and the formation in the U.S. of Sodexho Marriott Services, 48.4% owned by Sodexho, which becomes North American market and global leader in Food and facilities management services. Sodexho Marriott Services will become Sodexho, Inc., a wholly-owned subsidiary of the Group, in 2001. |
1998 | |
| 2000 | Following the integration of Universal, Sodexho becomes the world leader in remote site management. |
|
| Sogeres (France) and Wood Dining Services (U.S.) join the Group. |
2001 | |
| 2003 | Succeeding Albert George, Jean-Michel Dhenain and Michel Landel are appointed Chief Operating Offi cers. |
GROUP PRESENTATION 1
1
| The succession plan for Pierre Bellon is put into place. In September, the Board of Directors announces that eff ective September 1, 2005, the roles of Chairman of the Board and Chief Executive Offi cer will be separated. |
2004 | |
|---|---|---|
| 2005 | Michel Landel becomes Chief Executive Officer of Sodexho Alliance, succeeding Pierre Bellon, who retains his role as Chairman of the Board of Directors. |
|
| Sodexho Alliance becomes Sodexo. Corporate headquarters is transferred to Issy-les-Moulineaux. |
||
| Acquisition of VR's Service Vouchers and Cards activity making Sodexho the co-leader of this market in Brazil, the world's largest. |
2008 | |
| Sodexo makes several further acquisitions in several markets, including Zehnacker, which doubles Sodexo's size in Germany, making it the leader in the Health Care segment. |
||
| 2009 | Acquisition of Radhakrishna Hospitality Services Group (RKHS), the leading provider of On-site Services in India, tripling Sodexo's size in this market with vast potential. In North America, following the acquisition of Circles, a concierge services business, the acquisition of Comfort Keepers, specialized in non-medical services for seniors, contributes to the development of the Group's third activity: Personal and Home Services. |
|
| Sodexo becomes No. 1 in On-site Services in Brazil, following the acquisition of Puras do Brasil. The acquisition of Lenôtre, one of the greatest names in French cuisine, strengthens Sodexo's savoir faire in luxury gastronomy in Paris and worldwide. Acquisition of Roth Bros, a U.S.-based company specialized in technical maintenance services. |
2011 | |
| 2012 and 2013 |
Sodexo continues to strengthen its multi-technical services expertise, a major growth driver, with the ongoing deployment of an organization of dedicated specialists, establishment of a global technical expertise platform and targeted acquisitions: Roth Bros in the United States, MacLellan in India, and the facilities management activities of Atkins in the UK. |
Source: Sodexo.
1.3.1.1 SODEXO IN BRIEF
GROUP KEY FIGURES
Source: Sodexo.
Quality of Life, recognized today as a factor in individual well-being and societal progress, is a pre-requisite for improving the performance of companies and organizations.
It's why we have developed our expertise in this area for over 45 years, supported by nearly 428,000 people in 80 countries. Through the diversity of Sodexo's talent, we are able to off er a comprehensive array of Quality of Life Services, based on more than 100 diff erent professions.
› 75 million consumers served daily
› 80 countries
Sodexo is the world's only company off ering On-site Services, Benefits and Rewards Services and Personal and Home Services, which contribute to the performance of its clients, the fulfillment of its teams and the economic, social and environmental development of its host communities.
Sodexo's market potential is estimated at more than 820 billion euro, approximately 50 times its current revenues.
Sodexo estimate. Note: Market estimates are likely to evolve over time, given the growing reliability of information sources in various countries.
1
Underlining the importance of Quality of Life to societal progress, Sodexo and the Organisation for Economic Co-operation and Development (OECD) have entered into an unprecedented partnership to foster information exchange on the subject between the private sector, NGO's, academics and the public sector.
The ambitious three-year agreement will enable the two partners to exchange based on their distinct but complementary experiences. The OECD has developed a macro-economic vision on Quality of Life through its work with governments, business and labor that it has translated into a unique international indicator, the Better Life Index. Sodexo's highly granular, micro-economic perspective has been developed through the daily services it delivers to 75 million people worldwide.
Commenting on the agreement, OECD Secretary General Angel Gurria said: "This partnership is founded on our shared interest in well-being and Quality of Life. Sodexo's support is most valuable in this endeavor."
Sodexo also participated in OECD's Forum 2013 in May with CEO Michel Landel speaking during the plenary session and a number of Sodexo's senior leaders and experts contributing to Forum discussions and debates.
FORTUNE magazine again included Sodexo on its prestigious listing of the world's "Most Admired Companies" in 2013. In addition, Sodexo was ranked as the most admired company overall in its industry category, "Diversifi ed Outsourcing Services," as well as being rated number one in innovation, social responsibility, fi nancial soundness, long-term investment and global competitiveness.
The rankings are derived from evaluations of approximately 700 companies in 30 countries conducted with 4,000 business executives, directors and analysts based on nine criteria. Sodexo's strong showing in the key reputation categories refl ects its social model and the values that unite its 428,000 employees around the world.
Sodexo's commitment to social, environmental and economic responsibility earns major recognitions in 2013:
Launched in 1999, the Dow Jones Sustainability Indexes are the fi rst global indexes tracking the fi nancial performance of the leading sustainability-driven companies worldwide. Compiled by Dow Jones Indexes and SAM, these indexes provide asset managers with sustainability benchmarks.
Source: Sodexo.
* Including Personal and Home Services.
Sodexo deploys its On-site Services in a wide array of workplace environments and living spaces.
In businesses, hospitals, schools and universities, prisons and major work sites located in extreme environments, our teams ensure the well-being of individuals, optimize work processes and ensure the proper and safe operation of facilities.
Sodexo-delivered services contribute to progress in eight client segments:
Source: Sodexo.
Source: Sodexo.
Sodexo designs, manages and delivers nearly 250 Benefi ts and Rewards Services adapted to the strategic objectives of each company and organization.
These solutions help improve the Quality of Life of individuals by:
These Quality of Life solutions provide companies with customized, innovative and eff ective responses to their primary human resources and performance challenges.
› 420,000 clients (excluding individuals)
Combining economic performance and sustained improvement in Quality of Life, Sodexo's off er is focused around on three service categories to help clients:
Transport, foodservices, gifts, training… more than one million merchants and service providers worldwide accept Sodexo Pass.
Source: Sodexo.
Sodexo designs and deploys Personal and Home Services that improve Quality of Life in three main areas:
• childcare:
Sodexo designs, builds and manages childcare centers for local authorities and companies, providing attentive care and education and helping parents balance family and work life;
Sodexo helps to increase employee loyalty toward its clients by taking on the private to-do lists of their customers and employees – from restaurant reservations and ticketing to in-home services, vacations and dry cleaning;
• Home Care:
Home Care services support seniors' independence and quality of life in off ering customized services to facilitate daily life, such as mobility assistance, help with errands, preparation of balanced meals and medication reminders, personal care, and much more.
Through these services, Sodexo contributes to improving Quality of Life for children, adults and seniors.
| Fiscal 2013 | 18,397 |
|---|---|
| Fiscal 2012 | 18,236 |
| Fiscal 2011 | 16,047 |
| Fiscal 2010 | 15,256 |
| Fiscal 2009 | 14,681 |
| (in millions of euro) |
Sodexo's consolidated revenues for Fiscal 2013 totaled 18.4 billion euro, an increase of 0.9%. Organic growth was 1.1% or 2.9% excluding the impacts of the Rugby World Cup, the Olympic Games and the 53rd week of activity in North America.
Organic growth for the On-site Services activity of 2.6% excluding the special events mentioned above resulted from increased demand for integrated Quality of Life service off ers in all geographic regions and by Sodexo's leadership in emerging countries, off setting lower foodservices volumes, notably in Europe. Organic growth for Benefits and Rewards Services of 8.3% refl ects continued dynamism in Latin America.
| On-site Services | 96% |
|---|---|
| • Corporate | 32% |
| • Remote Sites | 10% |
| • Defense | 4% |
| • Justice Services | 2% |
| • Sports and Leisure | 3% |
| • Health Care | 18% |
| • Seniors | 6% |
| • Education | 21% |
| Benefits and Rewards Services | 4% |
For On-site Services by client segment, organic growth (excluding the impacts of the 53rd week of activity in North America, the Olympic Games and the Rugby World Cup) was as follows:
Organic growth for Benefits and Rewards Services was +8.3%, similar to Fiscal 2012, refl ecting in particular continued dynamism in Latin America.
| Fiscal 2013 | 27% |
|---|---|
| Fiscal 2012 | 26% |
| Fiscal 2011 | 25% |
| Fiscal 2010 | 24% |
| Fiscal 2009 | 23% |
Facilities management services now represent 27% of consolidated revenues, compared with 18% in Fiscal 2005. Similar to the two prior fi scal years, these services continue to grow at a higher rate than foodservice, yet again confi rming the relevance of the Group's positioning.
| Revenues | Issue volume | |
|---|---|---|
| Latin America | 57% | 51% |
| Europe and Asia | 43% | 49% |
| North America | 38% |
|---|---|
| Continental Europe | 34% |
| Rest of the World | 21% |
| United Kingdom and Ireland | 7% |
Sodexo benefi ts from a global network which today covers 80 countries, with leadership in emerging countries with strong growth potential. Revenues in Latin America, Asia, Australia, Africa, the Middle East and in Remote Sites (together, Rest of the World) represented 21% of On-site Services revenues in Fiscal 2012 compared to only 10% in Fiscal 2005.
| 2013 | 427,921 |
|---|---|
| 2012 | 421,391 |
| 2011 | 391,148 |
| 2010 | 379,137 |
| 2009 | 379,749 |
| North America | 31% | 132,611 employees |
|---|---|---|
| Continental Europe | 24% | 102,236 employees |
| Rest of the World | 37% | 158,002 employees |
| United Kingdom and Ireland |
8% | 35,072 employees |
| On-site Services | 97% |
|---|---|
| • Corporate | 40% |
| • Remote Sites | 10% |
| • Defense | 3% |
| • Justice Services | 1% |
| • Sports and Leisure | 3% |
| • Health Care | 15% |
| • Seniors | 3% |
| • Education | 22% |
| Benefits and Rewards Services | 1% |
| Personal and Home Services | 0.5% |
| Group headquarters and shared structures of activities |
1.5% |
| 2013 | 33,279 |
|---|---|
| 2012 | 34,343 |
| 2011 | 33,400 |
| 2010 | 33,543 |
| 2009 | 33,884 |
Sites by client segment as of August 31, 2013 were as follows:
| • Corporate | 51% |
|---|---|
| • Remote Sites | 5% |
| • Defense | 3% |
| • Justice Services | 1% |
| • Sports and Leisure | 2% |
| • Health Care | 12% |
| • Seniors | 9% |
| • Education | 17% |
| Fiscal 2013* | 953 |
|---|---|
| Fiscal 2012* | 958 |
| Fiscal 2011 | 853 |
| Fiscal 2010 | 771 |
| Fiscal 2009 | 746 |
| (in millions of euro) |
* Excluding exceptional items resulting from the program to improve operational efficiency in Fiscal 2013 and the favorable accounting adjustment related tothe pensionplan in the United Kingdom in Fiscal 2012.
At 953 million euro, operating profit increased by 1.7% excluding currency effects, compared to the prior year, and decreased slightly, by 0.5%, at current exchange rates.
Operating profi t refl ects the following:
| (in millions of euro) | |
|---|---|
| Fiscal 2009 | 393 |
| Fiscal 2010 | 409 |
| Fiscal 2011 | 451 |
| Fiscal 2012 | 525 |
| Fiscal 2013* | 530 |
| Fiscal 2013 (reported) | 439 |
* Excluding exceptional items related to the program to improve operational is efficiency in Fiscal 2013, net of taxes .
The change in reported Group net income was signifi cantly aff ected by the following :
These two elements overshadowed the true progress and performance of Sodexo's teams in Fiscal 2013. Excluding these two elements, Group net income increased by around 5% in Fiscal 2013.
| Fiscal 2013 | 254 * |
|---|---|
| Fiscal 2012 | 240 |
| Fiscal 2011 | 221 |
| Fiscal 2010 | 208 |
| Fiscal 2009 | 197 |
| (in millions of euro) |
* Subject to approval at the Annual Shareholders' Meeting of January 21, 2014.
Sodexo's Board of Directors will propose a dividend of 1.62euro per share, an increase of nearly 2% from the prior year, at the January 21, 2014 Shareholders' Meeting. In addition, and for the fi rst time this year, shares held in registered form for more than four years will qualify for a 10% dividend premium (rounded down to the nearest cent), provided that they do not represent over 0.5% of the capital per shareholder .
| Fiscal 2013 | 120% |
|---|---|
| Fiscal 2012 | 130% |
| Fiscal 2011 | 146% |
| Fiscal 2010 | 184% |
| Fiscal 2009 | 114% |
* Cash flow conversion: free cash flow
Group net income
Over the past eight years Sodexo has achieved an average cash conversion ratio of its net income to free cash fl ow of 140% .
(including non-controlling interests)
| 16% |
|---|
| 21% |
| 15% |
| 24% |
| 38% |
* Debt net of cash and financial assets related to Benefits and Rewards Services activity, less bank overdrafts.
During Fiscal 2013, the Group reduced its net debt by 161 million euro.
As of August 31, 2013, Sodexo's ratings from Standard & Poors were BBB+ for its long-term corporate credit rating .
| Fiscal 2013 | 15% |
|---|---|
| Fiscal 2012 | 17% |
| Fiscal 2011 | 18% |
| Fiscal 2010 | 15% |
| Fiscal 2009 | 15% |
* Operating income after tax.
Total of tangible and intangible assets plus goodwill plus client investments plus working capital, as of the end of the year.
| Fiscal 2013 | 2.91 |
|---|---|
| Fiscal 2012 | 3.48 |
| Fiscal 2011 | 2.95 |
| Fiscal 2010 | 2.64 |
| Fiscal 2009 | 2.54 |
| Fiscal 2009 Fiscal 2010 Fiscal 2011 Fiscal 2012 |
Fiscal 2013 | 1. 62 * |
|---|---|---|
| 1.59 | ||
| 1.46 | ||
| 1.35 | ||
| 1.27 |
* To be proposed atthe January 21, 2014 Shareholders' Meeting.
In addition, and for the first time this year, shares held in registered form for more than four years will qualify for a 10% dividend premium (rounded down to the nearest cent), provided that they do not represent over 0.5% of the capital per shareholder .
Sodexo's mission, since its founding in 1966, has been improving the Quality of Life of its own employees, its clients' employees, as well as students, patients, seniors, workers at remote on- and off -shore work sites, soldiers in garrisons or on peacekeeping missions and prisoners.
To fulfi ll its mission, Sodexo has chosen three activities:
Important synergies exist between Sodexo's three activities:
Commercial relationships created by one of the three activities generate business development opportunities for the other two, such as:
The Benefi ts and Rewards Services activity includes a large number of affi liates. The presence of the Sodexo brand at their points of sale contributes to building global brand awareness in countries where the Group operates, helping promote medium term development.
The teams of Sodexo's diff erent activities are able to share the same infrastructure (support functions, facilities, etc.), saving on overheads. In addition, the multiple career gateways that exist between the Group's three activities off er signifi cant opportunities for employees.
These examples illustrate how the choice of these three activities helps Sodexo accelerate its organic growth.
Focus on...
Nokia has chosen Sodexo as its single global supplier to provide an integrated range of facilities management services across Nokia's worldwide offi ce portfolio. The agreement, spanning 55 countries and 140 sites, will ultimately integrate all 290 locations in 66 countries of the world leader in mobile communications and online mapping solutions.
The contract includes a complete off er of innovative services – ranging from technical maintenance and energy management to foodservices, concierge and wellness services – that improve Quality of Life for Nokia employees while enabling Nokia to focus on its core business.
As the sole global supplier, Sodexo helped simplify current processes, increase visibility and measurement of performance at Nokia sites worldwide and ensured the needed fl exibility to respond to Nokia's evolving needs.
In addition to its facilities management expertise, Sodexo also provides Benefi ts and Rewards Services to Nokia teams in 15 countries. Nokia says that Sodexo's combined Quality of Life Services off er contributes to employee well-being and engagement, helping to make Nokia an employer of choice in its industry.
"Through its Quality of Life Services, Sodexo is helping us implement our strategy of enabling our employees to excel by providing workplaces and services that allow them to achieve maximum success," said Nokia Security & WR Head of Strategic Partnerships, Riku Pentikainen.
Source: Sodexo.
* Including Personal and Home Services.
From construction management to reception, from medical equipment sterilization to housekeeping, from technical maintenance to leisure cruises, from foodservices to prisoner rehabilitation… Sodexo delivers a wide array of services to improve Quality of Life and improve organizational performance across eight client segments:
› 17.6 billion euro in consolidated revenues
Whether improving workplace productivity, reinforcing a hospital's reputation, promoting student fulfillment, furthering prisoner rehabilitation or ensuring safety and comfort on a remote site… Sodexo contributes through its mission: Improve the Quality of Life.
1
A major growth driver, reinforced through:
• a dedicated organization of specialists
Demand for facilities management services continues to grow two to three times the rate of foodservices. With technical maintenance activities delivered by 18,000 employees in 57 countries, Sodexo also has become a leader in technical facilities management services.
To respond to consumer expectations, meet client needs and increase its competitiveness in a rapidly changing marketplace, Sodexo continues to recruit technical specialists and share best practices through its centralized Worldwide Technical Expertise Platform (WTEP). At the heart of this platform, the Asset Management Framework contains all core processes, tools and technical maintenance standards needed to develop and deploy overall management systems for infrastructure and equipment. The new facilities management framework will serve as the benchmark for all future contracts. Sodexo also is seeking to become the world's fi rst facilities management services supplier to off er ISO(1) 55000 service levels on a global scale.
To support its continuous improvement process, Sodexo has developed and deployed tools including:
Following recent acquisitions of technical services specialist Roth Bros in the U.S. and Atkins' facilities management subsidiary in the UK, Sodexo further reinforced its expertise with the acquisition of MacLellan in India, a leader in technical facilities management, with a nationwide presence and expertise in HVAC services, energy management, maintenance and building management services.
(1) ISO
ISO (International Organization for Standardization) is the world's largest developer of voluntary International Standards. International Standards give state of the art specifi cations for products, services and good practice, helping to make industry more effi cient and eff ective. These standards include ISO 9001 (quality management), ISO 14001 (environmental management), ISO 22000 (food safety management) and ISO 55000 (asset management).
› 5,867 million euro in revenues › 32% of Group revenues
Source: Sodexo.
Faced with the unprecedented pace of competition, innovation and globalization, corporations are seeking solid partners to improve their employees' quality of life and productivity.
In essential areas such as employee motivation, process efficiency and equipment reliability, Sodexo provides innovative and integrated services to clients, meeting industry-specifi c challenges in offi ces, R&D laboratories, manufacturing sites and industrial zones. Through its strong presence in emerging countries, Sodexo supports its international clients while providing services to an increasing number of local companies.
Beyond the long-term trends that promote the development of all Sodexo activities, several other specific factors affect the Corporate segment.
In a rapidly changing socio-economic context and a market still beset by uncertainty, clients are seeking efficiency, simplification, flexibility, cost reduction and risk mitigation to reinforce their ability to compete:
• new approaches such as working at home or remotely, made possible by new technologies, are leading to alternative workplace strategies for promoting productivity, fl exibility and work-life balance;
Source: Sodexo.
with an outsourcing rate around 55% (among the highest rates: the United Kingdom and Italy, above 70%; among the lowest rates: China, around 35%).
Sodexo estimate.
1
To support its mission of fostering global monetary cooperation and sustainable economic growth, the International Monetary Fund expanded its relationship with Sodexo through a seven-year contract for a broad array of Quality of Life Services. The challenge: create an environment responsive to the needs of a diverse, multi-cultural population.
With representation of 188 member countries from around the globe, IMF's headquarters in Washington, D.C., plays host to a diverse population of country delegations, visitors and staff . The IMF needed a partner organization capable of responding to the highly varied cultures of its 4,000-member community and managing nearly three million square feet of high-end headquarters offi ce space in two buildings. To manage the increasing expectations for quality of life services, the IMF placed its confi dence in the experience of Sodexo, which had already demonstrated its shared commitment of its client's values of diversity, innovation and sustainability through two years as foodservices provider.
To respond to the diverse needs of IMF employees and country delegations and reinforce the organization's effi ciency, Sodexo proposed a comprehensive off er of integrated and sustainable Quality of Life Services.
Sodexo teams implemented its integrated facilities managementoff er, an array of online and On-site Services designed to improve workplace quality of life.
Sodexo also implemented technical services for the IMF's two headquarters buildings, including technical systems, building appearance care, tenant services, move management, construction, energy management and call center services. Sodexo also plays an integral role in the implementation of IMF's environmental initiatives.
In off ering today a range of services adapted to multiple cultures, IMF's headquarters reflects even more the organization's global character.
An innovative architectural renovation melds ecological responsibility with Quality of Life to deliver a stimulating work environment and helps lead the revival of a Paris business district.
To respond to the needs of future occupants of the 80,000-m2 EQHO tower, property management company Icade turned to Sodexo for its expertise in foodservices, maintenance and energy management. The mission: create a welcoming, friendly and environmentally sustainable "vertical campus," combining well-being, comfort and effi ciency.
Sodexo responded with an integrated Quality of Life Services offer focused on people to create a vibrant ecosystem for the tower. Creativity, friendliness, engagement and dynamism are the characteristics of the array of integrated and scalable services emphasized by Sodexo, which participated in the 40-story building's design prior to its public opening. The objective? Optimize the use of common areas, maximize the eff ectiveness of facilities and services and ensure the performance and energy effi ciency of equipment. Sodexo teams also integrated environmental HQE(1) and BREEAM certifi cations into their management system.
For the 5,600 people who will eventually be part of this community, the off er provides a friendly environment for exchange and sharing similar in spirit to that found on "horizontal" campuses managed by Sodexo. Numerous brightly illuminated, welcoming foodservices spaces, including self-service cafeterias, quick snack facilities and a top-floor restaurant promote networking and informal meetings, encouraging teamwork. Consumers in the dining areas will be treated to a diversity of imaginative dishes prepared by chefs using local, organic
(1) HQE (Haute Qualité Environnementale or High Quality Environmental standard)
A French green building standard, based on the principles of sustainable development to limit short and long term environmental impacts from building construction and rehabilitation, while ensuring comfortable and healthy conditions for occupants.
and sustainably sourced ingredients. A business center responds to efficiency requirements and encourages networking with its 350-seat auditorium and high tech collaborative tools. A fi tness and relaxation center, concierge services, a luggage room… a wide range of à la carte services enabling "free spirit" working in comfortable workspaces and with a better work-life balance.
Sodexo continued to work closely on facilities management issues with CoreNet Global, an association for corporate real estate and workplace professionals, service providers and economic developers, with over 7,000 members. A Sodexo-developed position that companies should measure "quality of life per square foot" was adopted as part of a new position statement by CoreNet Global advocating the quality of working environments and work experiences as a socially responsible corporate practice.
Darren Thompson, one of Sodexo's executive chefs who serves major international clients in the UK and the U.S., won the prestigious Contract Catering Chef award from the British Craft Guild of Chefs at the Group's annual event dedicated to the recognition of chefs from around the world who demonstrate excellence at the highest level from across all foodservices sectors. Now in its 20th year, the Guild's awards have become the chefs' "Oscars," recognizing the leading talent working in kitchens across the industry.
To further reinforce its global Quality Management System (QMS)(1 ) within the organization, Sodexo is implementing an IT solution for Quality Management, validated to operate in highly regulated environments. QMS ensures that Company services meet the most rigorous regulatory standards of the pharmaceutical industry, contributing to client quality and safety goals and enabling clients to focus on their core business. Centered on core regulated services such as Good Manufacturing Practice (GMP)(2 ) cleaning, distribution/ logistics, laboratory services and technical facilities management, Sodexo's global pharmaceutical QMS has been certifi ed as meeting ISO 9001 for a second year.
For the second consecutive year, Sodexo received "Gold Supplier " recognition from Boticário Group as part of its Evaluation and Supplier Development Program. Founded in 1977, O Boticário is one of the most recognized brands in Brazil's cosmetics market and has been a Sodexo client for 14 years.
Sodexo is expanding the laboratory services it provides to major pharmaceutical clients, delivering comprehensive support for research and development laboratories and testing facilities. Alongside general laboratory services, including lab cleaning, waste management and equipment operation, the broadened service scope extends further into areas such as media preparation, laboratory logistics and storage management, and lab instrument management and maintenance activities.
Sodexo continued to strengthen the support it provides clients by obtaining BREEAM In-Use certification, the world's leading building environmental performance indicator. The qualifi cation underlines Sodexo's capabilities to ensure quality, comfortable and effi ciently operated buildings that also increase the perceived value of the property asset on real estate sale and rental markets.
A set of guidelines to support implementation of required policy and quality objectives to control and improve various organizational processes to achieve continuous improvement in results and performance.
(2) Good Manufacturing Practice (GMP)
Established by countries or bodies such as the European Commission in the development of quality procedures, GMP applies to the manufacture of medicinal products for human or veterinary use.
The new off er adds to Sodexo's existing expertise in HQE buildings, which helps reinforce sustainable operating practices and energy effi ciency while improving health and quality of life for occupants. Of 145 HQE-certifi ed buildings in France, Sodexo has helped with the certifi cation for 28 of them(1).
In 2012, Sodexo strengthened its facilities management off er in Italy. Key areas of expertise include heating and air-conditioning maintenance, fi re prevention, gas leak detection, hydraulic and industrial electrical systems, diagnostic equipment installation, energy management and renewable energy.
For the third consecutive year, Sodexo was recognized for its commitment to occupational health and safety by Pacífico Seguros, which highlighted Sodexo's eff orts to establish a culture of workplace safety and positively aff ect worker well-being and engagement.
Sodexo's integrated facilities management services received a gold-level safety award from the Royal Society for the Prevention of Accidents (RoSPA)(2) in recognition of the Company's on-going commitment improving health and safety standards across its contracts with all clients. Based on 10 key performance questions, from management leadership to employee preparation and training, the award expands on the existing award for technical services that Sodexo has held since 2011 to also encompass cleaning, foodservices, horticultural services and food safety.
Just one year aft er winning the contract to serve as the national roof asset management supplier the U.S. Postal Service, Sodexo's Roth Bros received a Supplier Innovation Award from its client at a ceremony in Washington, D.C. Roth Bros, was singled out as one of only 10 companies among more than 20,000 suppliers to the Postal Service, which called them "several of the U.S. nation's most outstanding companies who happen to be superior suppliers and partners." Under the contract, Roth Bros provides maintenance services for the U.S. Postal Service's 6,150 locations, covering 200 million square feet of facilities.
ISO 2000 certifi cations for food safety were received for the Volkswagen, MIOT, IBM Manyata and ASB Kohinoor Park client sites. In addition, the Bureau of Energy Effi ciency (BEE) certifi ed Sodexo as an energy services company (ESCO(3 ) Grade 2) for energy effi ciency projects.
ISO 14001 environmental and OHSAS 18001(4 ) occupational risk prevention certifi cations were received for the Procter & Gamble contract.
An energy services company is a commercial or non-profi t business providing a broad range of comprehensive energy solutions including design and implementation of energy savings projects, retrofi tting, energy conservation, energy infrastructure outsourcing, power generation, energy supply and risk management.
(4 ) OHSAS 18001
A UK-developed standard (Occupational Health and Safety Assessment Series) used as a model for occupational health and safety management systems. Its objective is to provide companies with assessment and certifi cation of their health and safety management systems, consistent with international management system standards.
(1) Source: Certivéa end-April 2013 (Certivéa is a subsidiary of the Scientifi c and Technical Center for Building (CSTB) which helps construction companies improve performance through a certifi cation process.
(2) Royal Society for the Prevention of Accidents (RoSPA) RoSPA is a registered charity that promotes safety and prevents accidents through safety education to save lives and reduce injuries at work, on the road, in the home and during leisure activities.
(3 ) ESCO
In the UK, AstraZeneca entrusted Sodexo with a full range of multi-technical services, including building maintenance and engineering at its sites in London, Luton and County Cheshire sites. Sodexo is also the sole provider of foodservices and cleaning services at all of the global biopharmaceutical company's UK sites. Sodexo also provides support services at three sites in Sweden. Finally, in China, Sodexo is providing a full range of Quality of Life Services, including engineering, foodservices and well-being services. The developments further reinforce Sodexo's relationship with AstraZeneca, to which it also delivers services in Belgium, Denmark, the U.S., Finland, France, Norway and Switzerland.
Having entrusted a wide range of integrated services to the Group last year at 70 sites in 15 European countries, global consumer products leader Unilever again chose Sodexo to improve the quality of life of its employees in North America. Under this new contract, Sodexo teams will provide engineering, building management, facilities, security, energy and waste management services as well as administrative and reception services, foodservices and other services to improve employee well-being at 30 Unilever sites in the U.S. and Canada.
Euroclear provides domestic and cross-border settlement and related services for bond, equity, derivatives and fund transactions, serving over 2,000 fi nancial institutions in more than 90 countries and millions of retail investors. Euroclear has relied on the expertise of Sodexo's technical maintenance teams for almost 15 years to ensure its Paris region data centers operate without interruption around the clock. Euroclear has reaffi rmed its confi dence in Sodexo in renewing its operating contract for the fi ft h time and extending its responsibilities to the multi-technical management of new data centers in Belgium.
Sodexo was awarded a three-year contract to provide foodservices for 5,000 consumers at automotive manufacturer Myoung Shin's new plant located in the state of Sao Paulo. The Sodexo team worked closely with the client during the construction of the new plant and provided counsel on technical aspects of the restaurant facilities.
Siemens chose Sodexo as the single provider of integrated facilities management (IFM) services for its 44 Canadian sites. Under the three-year contract, Sodexo will be responsible for HVAC, plumbing, electrical, mechanical, janitorial, Help Desk, mailroom, landscape and snow removal, housekeeping, pest control as well as building operations and maintenance. The 30-member Sodexo team also provides "tech-in-truck" technical services with mobile technicians servicing multiple nearby Siemens sites. Siemens also has awarded Sodexo with a contract to provide foodservices at its new 800-person Oakville, Ontario, headquarters.
As part of a strategic decision to implement a completely outsourced solution for facilities management services, U.S. pharmaceutical company Pfi zer awarded Sodexo a contract to deliver multi-technical services for two sites including their Canadian headquarters location in Kirkland, Quebec, and a Consumer Healthcare site in Mississauga, Ontario. The contract includes building equipment operations and systems maintenance, asset and project management, moves, adds & changes (mac's), janitorial services, waste management, pest control, landscaping and snow removal, reception, mailroom and shipping services, audio-visual services and foodservices.
Fonasa (Fondo Nacional de Salud), Chile's public health insurance entity that provides coverage for 75% of the population, chose Sodexo to maintain 117 offices throughout the country. Services include cleaning, central help desk and HVAC, electrical, building and plumbing maintenance.
Multiple large international accounts chose Sodexo's technical services for their China sites. Sodexo also launched an energy reporting tool on 10 client sites that identifi ed signifi cant energy savings opportunities. The tool, which is being expanded to all engineering services sites in China, enables clients to reduce their energy costs.
Sodexo's foodservices offer attracted Commercial Aircraft Corporation of China and Beijing Automotive. Sodexo will provide breakfasts, lunches and dinners for 300 employees at its test center and 1,000 consumers at one of the automaker's sites as well as providing executive dining services at both companies.
In Hong Kong, Sodexo began providing foodservices at Hong Kong International Airport, for Virgin Atlantic Airways' business and fi rst-class lounges.
One of Colombia's fi rst shopping malls, the 26,000-squaremeter Mall Plaza El Castillo in the city of Cartagena draws 14.5 million customers annually. The owner, Mall Plaza SA, turned to Sodexo to provide the requisite skill sets to manage 18 services under a fi ve-year contract. Sodexo's 45-member on-site team is drawn from the local community, consistent with a shared commitment with the client to ensure that the mall benefi ts those who live nearby.
Employees working on four campuses near Paris for three of L'Oréal's key product segments, luxury, cosmetics and hair care, and its sales and marketing center, are benefi ting from a workplace environment that fully meets their expectations aft er the world's largest cosmetics and beauty company asked Sodexo to take over facilities management responsibilities. A 10-member team services and maintains heating, ventilation, air conditioning, electricity and mechanical elements for four offi ce buildings, encompassing 80,000 square meters, under a three-year contract.
For its maiden flight in outsourcing facilities management services for its buildings, Air France selected Sodexo to provide technical services, cleaning and accommodations services for airline staff at the airline's Orly airport site for transit, training, IT and communications near Paris. In addition to its own employees, Sodexo also manages a 60-person team responsible for security on the seven-building site as well as screening of fl ight staff and their baggage under the four-year, contract. Sodexo implemented an organization and technology solutions to streamline management of site facilities, delivers energy effi ciency savings and provides more harmonized and responsive service to improve aircrew and facility staff quality of life.
Sodexo will be delivering technical maintenance, cleaning, reception and security services as well as foodservices at the newly built, high-tech Oxygen Park office complex in Warsaw. In addition to off ering the most advanced Quality of Life solutions to promote comfort and optimize productivity of building occupants, Sodexo is also helping the client obtain ecological BREEAM certifi cation.
A new company corporate restaurant in the 16,000-square-meter Sadovaya Plaza in central Moscow is Sodexo's fourth venture on behalf of building owner and client ENKA, joining Naberezhnaya Tower, Paveletskaya Plaza and Riverside Towers. The foodservices offer emphasizes healthy well-balanced nutrition for occupants of the 14-story modern offi ce complex, featuring "Le Chef by Sodexo", the Vitality off er and the Show Cooking concept with dishes prepared and cooked in front of consumers.
BBVA awarded Sodexo the contract to provide foodservices to 6,500 employees at the fi nancial services leader's new headquarters in Madrid. Consumers will benefi t from Sodexo Quality of Life Services that include "Be-healthy," providing on-site and online advice on nutrition and eating habits, as well as e-menus that display nutritional content of dishes on interactive screens, online ordering and reservations and a smartphone app for payments. Sodexo's state-of-the-art design proposal puts a focus on sustainability with a cutting-edge technology waste management system and a LED lighting system.
Sodexo delivers a range of facilities management services at several Volvo sites, including technical service and installations, building and outdoor maintenance and cleaning at a 78,000-square-meter factory in Braås and 12 VolvoTruck Center locations in Stockholm, Malmö and Gothenburg.
A new contract for BAE Systems covers a range of integrated, hard and soft facilities management services on 26 sites including centralized help desk, supply chain management, mechanical and electrical, asset management and strategy, cleaning, reception, switchboard, vending and gym management.
Facilities management services grew signifi cantly during the year. Among the clients who enlarged the range of services entrusted to Sodexo:
A number of airlines entrusted Sodexo with helping to ensure passenger comfort and well-being on the ground including:
Aéroports de Paris, Orly and Roissy Charles de Gaulle airports, Île-de-France (France)
Agrosuper, 4 sites, Chile
Agusta Westland, 3 sites (United Kingdom)
Air France, Orly Airport (France)
Alpina 6 sites, Colombia
ArcelorMittal, Belgium
AstraZeneca, 10 countries: Belgium, China, Denmark, Finland, France, Norway, Sweden, Switzerland, United Kingdom, United States
Autoliv, 4 sites, Romania
AXA, 6 countries: Belgium, France, Germany, Luxembourg, Spain, United States
BAE Systems, 26 sites (United Kingdom)
Banco de Santander, Madrid, Spain
Baosteel Group, 4 sites, China
BBVA Banco Continental (Continental Bank), 268 sites, Peru
China Energy Conservation and Environmental Protection Group, China
Coca-Cola Enterprises, 6 countries: Belgium, France, Netherlands, Norway, Sweden, United Kingdom
Compañía Manufacturera de Papeles y Cartones(CMPC), 12 sites, Chile
Danfoss, 6 sites, Denmark
Dow Chemical, (Michigan) United States
Eli Lilly, 7 countries: China, France, Germany, Ireland, Italy, Spain, United Kingdom
Endesa, Madrid, Spain
ENKA, 4 business centers, Moscow, Russia
Ericsson, 6 countries: China, Mexico, Netherlands, Russia, Turkey, United States
Exxon Mobil, 9 countries: Australia, Canada, China, Finland, Italy, Norway, Qatar, Saudi Arabia, United States
FAW, 22 sites, China
Foreign Office, Israel
GSK, 17 countries: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Costa Rica, France, Ireland, Italy, Mexico, Poland, Spain, Turkey, United Kingdom, United States
Icade, The EQHO tower, La Défense (France)
Kamaz, Naberezhnyie Chelny, Republic of Tatarstan (Russia)
L'Oréal, Paris and Île-de-France (France)
La Poste Belge, 35 sites, Belgium
Ma'adeen Aluminum Company, Saudi Arabia
Merck MSD, 31 countries: Algeria, Austria, Belgium, Brazil, Chile, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Israel, Italy, Lebanon, Morocco, Netherlands, Norway, Poland, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States
Molinos Río de la Plata, 5 sites, Argentina
National Instruments, Malaysia
Natura, 2 sites, State of São Paulo, Brazil
Nokia, 55 countries, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Finland, Germany, India, Indonesia, Italy, Mexico, Saudi Arabia, Singapore, South Africa, Spain, United Arab Emirates, United Kingdom, United States…
PricewaterhouseCoopers, Australia (6 sites), Germany
Procter & Gamble, 28 countries: Argentina, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, France, Germany, Hungary, India, Indonesia, Ireland, Italy, Japan, Mexico, Morocco, Peru, Poland, Romania, Russia, Saudi Arabia, South Africa, Turkey, United Kingdom, United States, Vietnam
Qatar Airlines, Qatar
RAI (public Italian television), 17 sites, Italy
Royal Dutch Shell, 5 countries: Denmark, North Sea, Norway, Russia, United States
Sanofi, 8 countries: Brazil, Canada, France, Germany, India, Italy, Spain, United States
Shanghai Automotive Industrial Corporation (SAIC), 11 sites, China
Société Générale, 6 countries: Czech Republic, France, Luxembourg, Morocco, Poland, United States
Standard Charterd Bank, Singapore
Tata Group, 46 sites, India
Toyota, 1 site, Turkey
Unilever, 21 countries: Austria, Belgium, Canada, China, Costa Rica, Denmark, Finland, France, Germany, India, Ireland, Italy, Netherlands, Poland, Portugal, Russia, Spain, Sweden, Switzerland, United Kingdom, United States
› 1,923 million euro in revenues › 10% of Group revenues
Source: Sodexo.
Sodexo contributes to the performance of remote sites clients around the world, both on and offshore. Our teams' international expertise and our proven technical processes put us in a unique position to deliver innovative, valued services that contribute to the well-being of the women and men who live and work in these challenging, oft en isolated environments.
From site conception to dismantling, Sodexo's integrated off er:
In the oil and gas market, sustained crude oil prices are driving growth, predominantly in off shore activity and specifi cally deep and ultra-deep production. Onshore
development continues with shale oil and gas projects, notably in the U.S. Lower natural gas prices are driving operators to seek cost savings, including from their suppliers.
The mining industry has been impacted by both slower growth in some emerging markets and the Eurozone crisis. Mining companies are becoming more selective, seeking higher investment returns and signifi cant reductions in their costs. Challenges facing clients include reaching remote locations lacking infrastructure, attracting and retaining employees as well as ensuring project responsiveness to local sustainability and development needs.
In the engineering and construction sector, while work remains suspended or has slowed on some mega-projects launched before the recession, new growth opportunities are driven in part by demand from fi nancially constrained governments that increasingly rely on private sector participation to address infrastructure needs. Source: Sodexo.
Sodexo estimate.
(1) Quality, Hygiene, Safety, Environmental standards (QHSE)
These four components of a responsible corporate management approach are based on the belief that most, if not all, accidents involve human error and are therefore preventable with better training and management practices.
Through its expertise and responsiveness, Sodexo serves oil and gas clients operating in Ras Laff an Industrial City (RLIC), the vast oil and gas production center of national company Qatar Petroleum.
Qatar Petroleum relies on Sodexo to help oil and gas companies operating on RLIC achieve short mobilization timelines, respect industry-driven Health, Safety and Environmentrequirements and meet high quality standards in a technically demanding environment while improving comfort and safety for the people working on the site. The remote, desert location of this vast complex requires a reliable service partner with recognized expertise and responsible environmental practices.
At RLIC, Sodexo's 600-member team applies its technical expertise and experience of complex project environments to ensure smooth operations and improve the quality of life for the people working there by providing comprehensive facility management services that include: operations and infrastructure maintenance for all RLIC buildings and port facilities, water and wastewater management, HVAC, plumbing, housekeeping and laundry, logistics, security and road safety, fi re-fi ghting, camp accommodations and recreational facilities.
A longstanding partnership with Qatar Petroleum and extensive experience at its huge production site, an intimate understanding of the needs of operators, proven rapid mobilization capacity and the quality of services delivered under diffi cult conditions have made Sodexo the preferred partner of companies working on the Ras Laff an site.
Sodexo also supports new operators in getting established at Ras Laff an, facilitating their administrative procedures by providing temporary lodging and transport and helping to determine their needs for offi ce space and accommodations.
"The professionalism and experience of Sodexo-Teyseer teams ensures the comfort of our teams and the smooth operation of our facilities. By efficiently managing crucial support activities such as Ras Laffan Industrial City infrastructure, maintenance and waste, water treatment operations as well as fire safety, they enable us to focus on our core business."
Assistant Manager Maintenance Qatar Petroleum Industrial Cities
Focus on...
When one of Colombia's major oil producers, Pacifi c Rubiales Energy needed a partner capable of helping it rapidly grow its Quifa oil project to steeply rising demand, it turned to Sodexo for its service needs.
On the 12 sites of Pacifi c Rubiales' still-growing Quifa project, which expanded from 1,000 to 6,000 employees in six months, a 615-member Sodexo team is providing housekeeping, cleaning, gardening, laundry, pest control and foodservices. Among Sodexo's challenges: ensure continuity of service and continuously adapt services to meet the needs of its consumers and client. Sodexo's programs to improve Quality of Life for client employees include "Equilibrate," an online wellness platform to promote balanced diets, regular physical activity and a healthy lifestyle.
In addition to responding to the rapid expansion, Sodexo was also required to adapt to the condition of the remote region of central Colombia where the oil fi eld is located, such as setting up its own satellite phone communications to manage logistics.
Sodexo's success, its first in Colombia's oil sector, positions the Company for further expansion in one of the country's fastest growing industries.
1
Better quality of life by improving the attractiveness of their employees' offshore living environments is crucial to clients' ability to recruit, retain and engage a skilled workforce. To respond to employees' increasingly demanding expectations for comfort and privacy on-board off shore work sites, Sodexo introduced the "effi ciency@ sea" solution, which optimizes limited space on-board while improving amenities by providing soundproof cabins, comfortable recreational and relaxing facilities, functional kitchens and pleasant restaurant environments.
Effi ciency@sea complies with the latest safety standards while improving social interaction among crew, providing smoking and non-smoking TV lounges and quiet/reading rooms and improving laundry rooms and corridors. Refurbishment includes consulting, design and project management and is carried out offshore to avoid interruption to drilling operations.
Certifications earned by Sodexo in Chile include ISO 9001 (quality management), 14001 (environmental management), and 18001 (health/safety management) at the Antofagasta Minerals "Pelambres Division" site and NCh2861 – HACCP(1) for the Yamana Gold Inc. Minera "El Peñon Project" and BHP Billiton's Minera Escondida – "Villa Cerros Alegres Division".
In the United Arab Emirates, Sodexo earned ISO 14001 environmental certification for its entire foodservices business, reflecting progress made in reducing the generation of food and material wastes and lowering consumption of electricity, water and vehicle fuel.
Sodexo was honored by "Mutual de Seguridad" for fi ve million hours worked with no lost time accidents on the AngloAmerica "Los Bronces Escondida Villa Hills" mine site where more than 400 employees work. Sodexo also was recognized for achieving four million hours with no lost time accidents at both the BHP Billiton "Villa Cerros Alegres Minera Escondida" and the Antofagasta Minerals "Los Pelambres" sites. The recognitions refl ect the progress in creating a culture of prevention throughout the organization through the systematic improvement of safe behaviors.
For the 14th consecutive year, the expertise in health and safety management systems of Sodexo teams working on North Sea remote sites earned the prestigious "International British Safety Council Award". In addition, Sodexo teams in India also received this award for the fi rst time aft er scoring 57 out of a possible 60 points. The awards refl ect the HSE performance at Remote Sites operations around the world.
ExxonMobil recognized the excellent safety record achieved by Sodexo since starting its facilities management services contract in Qatar in June 2011: 265,000 hours worked with no lost time incidents. Among the major challenges met by the 63-member on-site team: deployment of a particularly diffi cult service of exterior window cleaning at the client's 16-fl oor headquarters and the implementation and management of a common safety culture integrating subcontractor staff . Services provided at the headquarters and research center include managing the technical hotline, equipment maintenance, janitorial services, pest control, landscaping, visitor reception, vehicle fl eet management, mail delivery and management of fi le/copy rooms and conference space.
Salym Petroleum Development NV presented Sodexo with a diploma for high Health, Safety and Environment standards, refl ecting the strong performance and zero lost time incidents since the beginning of the contract in March 2010.
A management system for controlling food safety through the prevention, elimination or reduction to an acceptable level of any biological, chemical or physical risk. Created in the United States, HACCP has been institutionalized in the European Union and in many countries.
At BHP Billiton's "Cerro Colorado" mine, Sodexo delivered services include foodservices, accommodations, maintenance, leisure activities coordination, shops and management of green spaces. In total, 2,600 consumers are served each day.
Talisman Energy renewed its confidence in Sodexo through a fi ve-year contract to provide a wide array of services to support workers on off shore platforms in the North Sea. The contract, which includes an option for an additional fi ve years, testifi es to the strength of Sodexo's 30-year partnership with Talisman, which began with a single site and has since expanded to 12. A recent survey to measure Talisman employee satisfaction on key performance indicators across all sites showed an average satisfaction rate of 94.3%.
"What stands out is Sodexo's shared commitment to creating the best place to work and in supporting a safety culture at Talisman with flexibility, innovation and service improvements," said Talisman Energy's Senior Vice President, Geoff Holmes.
Sodexo teams deliver foodservices and accommodation services as well as refurbishment of recreation, mess and galley areas. In addition, Sodexo provides building management, space planning, reception services, maintenance, foodservices and security and hygiene services at the Flotta terminal, located on an island in Orkney, Scotland, and at Talisman offi ces in Aberdeen, Scotland.
Sodexo provides ABB SpA with a wide range of direct and subcontracted services under a 20-month agreement including medical services, telecommunications equipment supply, camp maintenance and refurbishment, waste management, manpower supply, water treatment, motor vehicles, stationery, office and commissary supplies, laundry services, housekeeping, pest control and foodservices.
Sodexo reinforced collaboration with its strategic client Seadrill by integrating the Seadrill contracts previously held by Amarit Catering into the Sodexo Amarit Joint Venture. This has enabled Sodexo to consolidate its leadership position in the Thai market while strengthening its off er to this client.
Arabian Drilling Company, Saudi Arabia
Baker Hughes, Oman
BJP, Saudi Arabia
BP, Argentina, Brazil, Norway, United Kingdom, United States (Alaska, Gulf of Mexico)
ConocoPhillips, Algeria, United Kingdom, United States (Alaska, Gulf of Mexico)
DI-MEDCO, United Arab Emirates
ExxonMobil, Australia, Canada, Norway, Qatar, Saudi Arabia, Singapore, United States (West)
KCA Deutag, Oman
Nabors, Saudi Arabia
Pacific Rubiales, "Quifa Field", Colombia
PanAmerican Energy, Argentina
Petrobras, Brazil, Peru
Saudi Aramco, Saudi Arabia
Shell, Norway, Russia, United States (Gulf of Mexico)
Sinopec, Saudi Arabia
Sipetrol, Argentina
Talisman, Canada, Norway, United Kingdom
Total, Angola, Congo, Gabon, Korea (Offshore), Netherlands, United Arab Emirates
Western Geco, Saudi Arabia
GDF-Suez, Netherlands, Saudi Arabia
Hydro Quebec, Canada
Manitoba Hydro, Canada
Suncor, Canada
Atwood Oceanics, Cameroon, Netherlands, Singapore, Thailand, United States (Gulf of Mexico)
Diamond Offshore, Norway, United Kingdom
ENSCO, Angola, Brazil, Denmark, India, Indonesia, Qatar, United Kingdom
Noble Drilling, Egypt, Gabon, Netherlands, Qatar, Singapore, United Kingdom, United States (Alaska, Gulf of Mexico)
Ocean Rig, Brazil, Tanzania
Rowan, United Kingdom, United States (Gulf of Mexico)
Seadrill, Angola, Brazil, China, Indonesia, Korea, Malaysia, Mexico, Norway, Qatar, Saudi Arabia, Singapore, Thailand, United Kingdom, United States (Gulf of Mexico), Vietnam
Subsea 7, Brazil, Gabon
Technip, Angola, Gabon, India
Teekay, Brazil, Norway, Qatar, Singapore, United Kingdom
Transocean, India, Indonesia, Malaysia, Mozambique, Norway, Qatar, Saudi Arabia, Singapore, Thailand
Workfox, Netherlands, Singapore
Anglo American, Chile, Peru
Antofagasta, Chile
Barrick Gold, Australia, Chile, Peru, Saudi Arabia, Tanzania
BHP Billiton, Australia, Brazil, Chile, Gabon, Peru
Freeport McMoran, Democratic Republic of Congo
Glencore Xstrata, Australia, Chile, Peru
KGHM International, Chile
Lumina Copper, Chile
Ma'aden Phosphate Company, Saudi Arabia
Newmont Mining, Australia
Rio Tinto, Australia, India, Guinea Conakry, Madagascar, Peru, Russia
Vale, Brazil, New Caledonia, Peru
Yamana Gold, Chile
ABB SpA, Oman
CH2M HILL, United States (Alaska)
Consolidated Contractors Company, Qatar
Descon Engineering, United Arab Emirates
Fluor Daniel, Canada, Qatar, Saudi Arabia
Foster Wheeler, Australia
GS Engineering, Oman
Halliburton, Algeria, Angola, Qatar, United Kingdom, United States (Gulf of Mexico)
Hyundai Engineering, Oman
JGC Corporation, Qatar
MIDMAC Contracting, Qatar
Punj Lloyd, Indonesia, Oman, Qatar, Thailand, United Arab Emirates
Samsung Engineering, Kuwait, Qatar, United Arab Emirates
› 645 million euro in revenues
› 4% of Group revenues
Source: Sodexo.
Sodexo has more than 30 years of experience supporting armed forces throughout the world. With its expertise and insight into the special demands of military life, Sodexo delivers integrated service offers that improve the quality of life for women and men serving their countries, on domestic bases and on missions overseas.
With an offer ranging from technical maintenance services, recreational activities and dining facilities on bases for service personnel and their families to the complex logistical services of peacekeeping operations, Sodexo's flexibility, thoroughness, reliability and rapid deployment capabilities make it a valued long-term strategic partner for defense leadership teams in delivering quality of life services.
The trend toward professionalizing armies continues. Military leaders seek comprehensive quality of life services that contribute to troop retention, improve service quality on bases and help to control costs. By outsourcing activities such as base operations maintenance, technical maintenance, uniform care and dining services, military leaders are able to focus their resources on their core mission.
Armed forces are being downsized due to budget reductions but governments seek to maintain their foreign peacekeeping commitments undertaken through international bodies such as the United Nations, NATO and the European Union. The stretching of military forces and increasing complexity of operations demand experienced partners with the required expertise, a global footprint and sophisticated logistical resources.
Source: Sodexo.
with an outsourcing rate around 40% (among the highest rates: the United Kingdom, more than 85%; among the lowest rates: Canada, around 15%).
Sodexo estimate.
Sodexo has conducted thousands of consumer preference surveys for Defense clients to better understand lifestyle needs and taste preferences. Results are used to shape the service off er and increase consumer satisfaction and, thus, improve client performance. Targeted consumer feedback on topics such as design styles, graphics, promotional concepts, food preferences and likelihood of purchase is also used to refi ne its off ers under development and produce winning concepts for clients and consumers.
Sodexo launched its fi rst Consumer Centric Process (CCP)(1) with the U.S. Air Force in 2013 to optimize its foodservices off er and service delivery methods for the military service's varied types of consumers identifi ed on each site. Using the Sodexo-developed PersonixTR tool to understand on-site population needs across client segments, CCP was adapted to address the specifi c needs of Defense clients. The results were very well received and will drive actions to further customize and improve Sodexo services provided on Air Force sites.
Following the contract awarded last year in partnership with La Poste to provide postal service for French troops deployed in military bases across Africa, the Middle East and Central Asia, Sodexo opened a central project management center in Dubai in September 2012. La Poste operates an identical center in support of the mission at Charles de Gaulle airport in Paris. The new center manages project coordination of the various post offi ces, staff rotation, reporting and billing.
To optimize services for troops, post offices are being opened this year in Abu Dhabi and Chad with offi ces to follow in 2014 in Djibouti, Kabul and other operational theaters to handle the distribution of mail and packages and receive outgoing posts for 19,000 deployed French troops. The partners also provide a fast reaction capability to establish a new post offi ce within seven days of new international deployments of French forces.
Sodexo was recognized with the Health & Vitality Public Sector category award(2) for its commitment to supporting healthy eating habits for British armed forces personnel through nutritionally balanced and innovative meals. Sodexo focuses on understanding overall eating trends and the diff ering needs of individuals at the sites it serves, whether a military headquarters or a busy training establishment. Sodexo already provides calorie information at 35% of its sites as part of the Food Standards Agency's initiative and is preparing to roll out calorie labeling at all client sites as part of its commitment to promoting healthy lifestyles.
To ensure aggressive quality control monitoring and defect elimination, Sodexo created an automated reporting system that monitors more than 60 performance thresholds, reports results and identifies required corrective actions. Used on a daily basis, the system enables systematic quality control and adherence by Sodexo employees to the most stringent Quality, Health, Safety and Environmental standards. The Company's quality control programs are standardized and monitored continually by third parties and government inspectors. Many contracts are subject-specific and include quantifi able performance thresholds that directly impact revenues, as well as published performance assessment scores that are critical to gaining new government contracts.
The United States Marine Corps honored Sodexo for its support of the Marine Corps Scholarship Foundation with the Corps' Globe & Anchor Award. Past recipients include Bob Hope, U.S. Senator John Glenn, John Wayne, and Robert J. Stevens of Lockheed Martin.
(1) The Consumer Centric Process analyzes client responses to a detailed questionnaire using a Sodexo-proprietary algorithm that categorizes the on-site population into six groups. Sodexo determines the nature and style of service delivery according to each group's characteristics, needs and preferences.
(2) The Health and Vitality awards were organized by Foodservice Footprint Magazine to showcase best practices in healthy eating.
ASC, Australia's leading shipyard for the design, building and maintenance of ships and submarines, chose Sodexo to provide integrated facilities management services to seven sites. A partner with ASC for the past 15 years as its foodservices provider, Sodexo is now also responsible for specialist cleaning such as windows and building exteriors, grounds maintenance including indoor horticultural services, pest control, waste disposal, and laundry services. The expanded scope reflects ASC's priority on improving the quality of life of its employees and increasing operational effi ciency.
Sodexo won the tender to provide foodservices and cleaning services for the Brest Defense Base. A key factor in the successful bid was the positive reviews gained for services provided by Sodexo to other nearby military facilities.
For the sixth consecutive year, the U.S. Navy has renewed Sodexo's contract to provide facilities management services at bases in three western states. Sodexo teams have continuously earned favorable ratings for outstanding contractor performance through their dedication to safely cleaning and maintaining building infrastructure and base equipment 24 hours a day, seven days a week.
The wide variety of services include maintaining HVAC units by Sodexo's certifi ed technicians and testing fi re suppression systems during physical safety audits. The Company's state-of-the-art safety program has contributed to a remarkable record, with only a single reported safety incident at facilities in the three states over the past six years.
An example of Sodexo's commitment to ensuring healthy, safe environments with effi cient and sustainable maintenance programs was the deployment of divers to clean and inspect water supply tanks at the Naval Air Weapons Station (NAWS) China Lake in Ridgecrest, California, documented on video to inform the client of any structural damage and breaches in water safety (NAWS China Lake provides and maintains land, facilities and other assets that support the Navy's research and development of cutting-edge weapons systems.)
Among our clients…
Australian Defence Force, 52 bases – 6 contracts
Australian Submarine Corp, 2 sites, Adelaide
Astilleros y Maestranzas de la Armada (ASMAR), naval base in Talcahuano
Empresa Nacional de Aeronáutica de Chile (ENAER), Santiago
Military Hospital, Santiago and Antofagasta
Naval Hospital, Talcahuano and Viña del Mar
Future Defense Ministry Headquarters, Paris
Institution Nationale des Invalides (Military hospital), Paris
Instruction center and Naval Air Station, Brest Defense Base
Universität der Bundeswehr, Munich
Naval Officers Club, Delhi
Military Medical Institute, Warsaw
Civil Defence Force Basic Rescue Training Centre and Academy
DLA Troop Support, Osan
The Ronneby Air Force Garrison
1 U.S. base
1 French Foreign Legion base, Abu Dhabi
Army main garrisons of Aldershot, Brecon, Bulford, Catterick, Colchester, London, Tidworth, Warminster, York
Naval Air Stations: Culdrose and Yeovilton
Naval shore establishments: Fleet Headquarters Portsmouth, HMS Nelson, HMS Sultan, HMS Collingwood
Royal Marines Commando Training Centre
U.S. Air Force, 5 dining halls, 9 clubs, 11 retail operations
U.S. Army, 9 hospital sites, 1 retail operation
U.S. Department of Defense retail operations, 5 sites
U.S. Marine Corps, 48 mess halls
U.S. Navy, 7 Starbucks stores, 5 facilities management contracts
Postal service for French troops deployed abroad
UNIFIL, Lebanon
U.S. Air Force 1 site, Kuwait
U.S. Defense Logistics Agency (MRO contract), South Korea
U.S. Forces Camps, 3 sites, Kuwait
› 4,489 employees
KEY FIGURES
› 371 million euro in revenues › 2% of Group revenues
Source: Sodexo.
Sodexo operates prisons only in democratic countries that do not have the death penalty, where the ultimate goal of incarceration is prisoner rehabilitation and where its staff is not required to carry arms. Sodexo adapts its off er to national laws and cultures.
To help its 4,500 employees better understand the sensitive nature of interacting with people who have had their freedom removed, Sodexo has developed a Human Rights e-learning program. Using real life examples, the curriculum focuses on issues such as prisoner rights and the daily interactions between staff and prisoners, providing models for constructive behavior.
Consistent with its commitment, Sodexo has developed a strong expertise in prisoner rehabilitation and has made education, training and help with basic activities necessary to successfully re-enter society, such as opening a bank account or fi nding housing or a job, an intrinsic part of its off er.
› 123 sites
Government budgets everywhere are falling, refl ecting the continuing eff ects of the global economic crisis and causing many clients to outsource certain services in an eff ort to signifi cantly reduce costs while maintaining standards.
The high economic and societal costs of re-offending resulting from the associated police, court and prison costs are compelling governments to look at more eff ective forms of rehabilitation in order to reduce the number of repeat off enders.
Justice Departments around the world are turning to private sector experts like Sodexo capable of creating value in the management of prisons and off ender rehabilitation, while respecting budgetary constraints. Technology is playing an increasingly important role within prisons as well as in the development of alternatives to incarceration.
Source: Sodexo.
A new rehabilitation and resettlement program identifi es and focuses on prisoners with high risk of re-off ending.
Through its information management system, Sodexo's team monitors prisoners who have a high risk of reoff ending throughout the duration of their sentences to ensure they are receiving appropriate services that address their identifi ed needs and diffi culties.
At the HMP Peterborough prison, Sodexo has also developed an "Outside Links" center to provide additional support to prisoners who are released into the community. The center is an external building located outside the prison wall.
When prisoners are released from the prison, they are met by a mentor who accompanies them to the center where they can access support services including support for housing or budget needs, internet access, mobile phone chargers, survival kits and food bank vouchers, reduced price taxi services…
Sodexo is setting up similar arrangements to improve services to prisoners upon release across all managed prisons in the UK.
Working with the local municipal government, Sodexo teams at the Concepción prison developed and launched a bicycle mechanics and repair training workshop for prisoners as part of its rehabilitation/re-integration program. In addition to supporting a community priority to promote bicycling, the program provides 20-prisoner classes with 150 hours of training, helping them to develop skills they can use following their release. The bicycle repair program adds to existing off ender training and rehabilitation programs at Concepcion, including woodworking, leather craft and food preparation classes.
Through trade forums organized each week in one of the 21 prisons managed by Sodexo, participating prisoners are provided help in building a career plan, preparing their return to the labor market and facilitating their reintegration. At booths of sponsoring training organizations and local businesses, the prisoners learn more about businesses in such diverse areas as bakeries, butchers, sales, spa treatments, foodservices, mechanics, electricity, metallurgy and fl orists.
In February 2013, 12 brick presses arrived in Mahajanga, in northwestern Madagascar, for use in building schools, health centers and housing. The metal presses were produced by prisoners in Sodexo-managed workshops at the Liancourt and Neuvic correctional facilities in France. The initiative benefi ts a humanitarian project managed by "Schools of the world," an association that works to improve living conditions in developing countries through education, health and economic development. Since 2007, the prisoners' eff orts have resulted in delivery of 22 single and double brick presses, the construction of a school – which requires about 30,000 bricks – and the production of 50 desks for schoolchildren. The program has provided opportunities for prisoners to invest in others, contributing to prisoner training, awareness of humanitarian needs and higher self-esteem.
All prisons operated by Sodexo in the UK received the International Health & Safety Award and the British Safety Council's Five-star "*****" accreditation. Three prisons hold the highest award for safety, the British Safety Council's "Sword of Honour," awarded annually to only 40 companies worldwide.
The prisons Alto Hospicio, La Serena and Rancagua prisons continued to move toward OHSAS 18001 certifi cation, advancing on their GS – ACHS Professional Risk Prevention programs to the third of four levels.
All Sodexo-operated prisons in the UK hold the following certifi cations:
Sodexo won a 15-year operations and management contract to provide all staffi ng and Quality of Life Services at the 1,348-prisoner HMP Northumberland correctional facility. The 550-600 staff positions include all custodial offi cers, managers, administration, rehabilitation and resettlement staff and most other services staff , as well as the senior management team and prison governor. Services delivered include all hard and soft facilities management services provided at other Sodexo-run prisons in the UK, including foodservices and retail, grounds maintenance, waste management, pest control, custodial services, prison visits, and religious services. Sodexo also develops rehabilitation and resettlement services, including industry workshops and training, and drug rehabilitation programs.
The Ministry of Justice has placed Sodexo on the Total Facilities Management Framework Contract, opening opportunities for new business growth in hard and soft facilities management services at the Ministry headquarters and in all public sector prisons across England and Wales.
Ministry of Justice, 1 prison (2013)
Ministry of Justice, 5 prisons
Ministry of Justice, 34 prisons
Ministry of Justice, 17 prisons
Ministry of Justice, 54 prisons
Catalonia Government, 2 prisons
Ministry of Justice England and the Scottish Prison Service, 4 prisons
› 643 million euro in revenues
› 3% of Group revenues
Source: Sodexo.
With more than 20 years experience in managing unique venues and organizing world-class sports and cultural events, including the Olympics and Rugby World Cup, Sodexo knows what it takes to create exceptional moments for consumers and respond to the demands of exacting clients. From ticketing, travel, foodservices, security and logistics to technical and artistic execution, Sodexo teams are expert at producing memorable events for attendees while enhancing the reputation of prestigious sites.
By emphasizing social responsibility, local procurement and eco-friendly practices in its operations, Sodexo also responds to issues that are important to visitors and consumers, further increasing the appeal of its clients' off erings.
The continuing uncertain economic climate has impacted the market in terms of:
• sustainability, wellness and diversity are fast becoming key drivers for partner selection and retention and a source of diff erentiation for market leaders like Sodexo;
Sodexo's ability to off er memorable dining experiences is due in no small part to the inspiration and passion of some of the world's most talented chefs, who refi ne their uniquely fl avored creations into gourmet off erings of the highest level. Underlining the level of quality were the prestigious recognitions awarded to two Sodexo chefs in 2013.
In France, Thibaut Ruggeri won the competition for the Bocuse d'or, sometimes called France's gastronomy Olympics, beating out 24 fellow chefs from around the world. The 32-year-old Thibaut developed his talents working alongside Michelin-starred chefs such as Georges Blanc, Michel Guérard and Michel Kaiser prior to becoming part of the creative team at Sodexo's l'École Lenôtre where he also serves as an instructor. His culinary skills are regularly on display at special events managed by Sodexo such as creating the menu for the French Tennis Federation during the most recent Roland Garros tournament.
In addition to the Bocuse d'Or, other talented individuals trained by Sodexo receiving honors included Julie Lhumeau, pastry chef apprentice at l'École Lenôtre, who won the award for best European apprentice. Demonstrating that Sodexo's culinary expertise does not stop at the doors of kitchens was Jean-Jacques Chauveau, director Sodexo's Pré Catelan gourmet restaurant in Paris, who won the International Academy of Gastronomy's 2013 Grand Prize for the Art of Living.
In the UK, Steve Golding was honored as Event Caterer of the Year at the Food Service Management magazine awards. Steve serves as executive chef at the worldrenowned Ascot Racecourse, overseeing all foodservices operations and 15 restaurants across the site. During the fi ve days of Royal Ascot, over 40 diff erent kitchens serve approximately 54,000 meals to racegoers and create 100 diff erent variations of dishes each day.
Other recognitions won by Sodexo chefs in the UK and Ireland included a "Best Hospitality Experience Eventia Award" for Royal Ascot, "Menu Innovation and Development award" for Siemens' Crystal Café, and a listing for the Gateway Restaurant at Royal Botanic Garden of Edinburgh in the prestigious Good Food Guide 2013.
Sodexo teams provided foodservices to 2,000 athletes and volunteers during the 2013 Canada Summer Games, held August 2-17 in Sherbrooke, Quebec. Working closely with the Canada Games organizers, Sodexo designed healthy menus adapted to the nutritional needs of athletes and organized an informational campaign to encourage youngsters to make healthy choices.
It may be one of the world's two hottest races: the Atacama Solar Race, that runs through the planet's driest desert (a similar event is held in Australia(1)). Sodexo teams harnessed the sun's energy to provide meals cooked in solar ovens to competitors, race authorities and journalists, including 500 attendees at the awards luncheon. In addition to contributing sustainable foodservices, Sodexo sponsored a hybrid car designed by students at a French technical school and were part of the team for the race's winning car, sponsored by client Antofagasta Mineral.
As the world-famous Tour de France celebrated its 100th edition, a 45-member Sodexo team accompanied the race on every stage along its more than 3,400-kilometer route to provide foodservices for 4,000 participants. For this year's race – Sodexo's 22nd consecutive year supporting the Tour – emphasis was placed on regional markets, local products, and sustainability with the use of recyclable materials for supplies and eating utensils. Sodexo's traveling teams met the logistical challenges of providing fresh quality products on a daily basis for Tour organizers, support staff , motorcyclists, drivers and VIP guests. The teams, which actually cover more than twice the distance of the offi cial race in order to leapfrog ahead of the Tour, begin in the early hours of each day, continuing through each evening's post-race reception.
Versailles has held an iconic place in the history of perfume in France since the 18th Century. Located steps away from the city's world-famous château, a new fragrance center, la Cour des Senteurs, allows visitors to breathe the rare scents of raw materials used in perfume making. Also providing stimulation for guests' senses are the aromas waft ing from the Lenôtre center's tasting room. On the menu, the latest sweet and savory creations of internationally renowned chefs, as well as a surprising novelty: a macaroon-sequined heart fl oating
(1) A similar event, the World Solar Challenge, is held every two years in Australia.
in a jasmine fl owered jam, a nod to a favorite fl ower of Marie-Antoinette.
An ambitious renovation project for Sodexo subsidiary Yachts de Paris and its Seine River port area is strengthening the Company's off er for upscale business conferences and private events in the heart of Paris. The initial step was the refurbishment of the 700-square meter "Barge Liberty," capable of hosting up to 450 people. The custom-designed "houseboat" is open to sky and water and is named for the model of the Statue of Liberty that sits just upstream. The high-end, fl exible space is the fi rst phase of a project that will eventually total 2,500 square meters, available for off er by Sodexo under a 22-year concession contract.
Following the complete renovation of the "Crystal II" in 2010 and the "Diamond II" in 2011, 2013 saw the birth of a new boating concept: the "Pierre Bellon," a next generation trimaran, was baptized September 23, 2013, named for Sodexo's Chairman and founder. Refl ecting the latest technologies, off ering the utmost in comfort and bringing the essence of Paris to life for millions of visitors from around the world – while stimulating the city's economic activity – this is the Bateaux Parisiens challenge. The building of the Pierre Bellon is part of an ambitious and unprecedented modernization and renovation of the cruise boat fl eet: three trimarans will soon be refurbished along the lines of the Pierre Bellon.
Rugby Travel and Hospitality (RTH), a joint venture between Sodexo and the Mike Burton Group, was awarded the International Sports Event Management Award for the organization and management of hospitality operations at the 2011 Rugby World Cup in New Zealand. The partnership was recognized for demonstrating an innovative and enterprising approach to hospitality that made a signifi cant contribution to the experience of 1.35 million spectators and to event revenues. RTH, which also exclusively created, operated and marketed the corporate hospitality and travel at the 2007 Rugby World Cup in France, has been awarded the contract for the tournaments in 2015 in the United Kingdom and 2019 in Japan.
Families touring the Children's Museum of Indianapolis are finding it easier to make healthy dining choices during their visit thanks to the "Kids LiveWell" program sponsored by the museum, Sodexo and the National Restaurant Association. Restaurants that participate in the award-winning program(1) such as the Sodexomanaged Children's Museum commit to offering healthful meal items for children, with a particular focus on increasing consumption of fruit and vegetables, lean protein, whole grains and low-fat dairy, while limiting unhealthy fats, sugars and sodium.
Menu items designated as Kids LiveWell options are reviewed and approved by a team of registered Sodexo dietitians, ensuring the museum has a wide variety of healthy options. Participating restaurants benefi t from the third-party verifi cation and promotional materials for qualifi ed meals and individual menu items while parents and caretakers are provided with accurate information helping to encourage healthy eating choices for children.
Sodexo was an integral part of the winning Formula 1 Circuit of The Americas™ team that was honored by Sports Business Journal/Daily as the top American sports event for 2012. Circuit of The Americas™ chose Sodexo as its partner to enhance the spectator experience for more than 265,000 fans for the U.S. debut of Formula 1 Grand Prix racing, Nov. 16-18, 2012 in Austin, Texas. Sodexo designed, managed and delivered all aspects of concession services including catering, food and beverage service, hospitality and vendor management. Sodexo had previously managed Formula 1 Grand Prix events in India, the UK and Bahrain.
(1) Winner of Ragan's PR Daily Awards, Communication Gold Circle Award, PR New Platinum PR Awards 2012, PR Daily's Media Relations Awards 2012.
Sodexo is part of a consortium of companies awarded the contract for the design, construction and operation of a Music City on the Seine river island, the Ile Seguin, under a 27-year Public-Private Partnership contract. Located on the site of a former auto plant and designed by Japanese architect Shigeru Ban, the world-class musical and cultural venue will include a 900-seat auditorium and a hall with a capacity for 5,000 attendees, as well as rehearsal and recording space and seminar rooms. Sodexo's customized comprehensive service off er for performing artists, residents and visitors includes facility maintenance, management of green spaces, reception, foodservices, security, cleaning, waste management, logistics and technical production. Sodexo is also responsible for managing the 2,600 square meters of seminar and convention facilities. Groundbreaking on the center will occur in March 2014 with the offi cial opening scheduled for September 2016.
The Musée des Regards de Provence opened its doors in March 2013, the largest of Marseilles' new private cultural facilities launched during the year in celebration of the city's designation as Europe's 2013 Capital of Culture. Sodexo is delivering an array of services for the museum under a comprehensive services contract including ticketing, maintenance and repair, foodservices and site security.
The PSG chose Sodexo and Lenôtre to provide general public and VIP foodservices at its Parc des Princes stadium, home to its soccer team, and at Pierre de Coubertin stadium, which hosts team handball. The two Parisian sports sites welcome more than one million spectators at 38 sporting events each year. Now a partner of France's three most iconic soccer clubs, with Paris Saint-Germain joining the teams Olympique de Marseille and Olympique Lyonnais, in addition to the French Football Federation, Sodexo confi rms its leading position in the sport.
Sodexo is providing technical maintenance for Warsaw's Copernicus Science Center as well as operating the ticketing system and supervising installation of exhibits. The largest institution of its kind in Poland and one of the most advanced in Europe, the Center, welcomed its two millionth visitor in September 2012. Its more than 450 interactive exhibits allow visitors to carry out experiments and discover the laws of science for themselves.
http://www.kopernik.org.pl/en/
Under its new contract with the Slovenia National Opera and Ballet Theater, Sodexo chose the splendid venue to launch its new national "So Extra" brand to describe the high quality foodservices off ered to opera and theater patrons attending performances and major events. The prestigious client provides Sodexo with a high-profi le reference in the country's rapidly opening sports & leisure market.
When Gothenburg's latest hotel and conference facility opens in June 2015, Sodexo will be there, delivering foodservices and managing conference facilities for up to 1,000 participants. Other facilities management services being provided by Sodexo include cleaning and technical maintenance. In addition to 130 rooms and a 250-seat restaurant, the 46,000-square-meter facility, the city's largest building, will house an indoor soccer fi eld and a covered, year-round cross-country ski area.
A new star in the London sky, Siemens' "The Crystal" is the world's fi rst building devoted entirely to innovation in sustainable urban planning. The Crystal, a corporate events site, will also serve as a global think tank for engineers and city experts to collaborate on projects that drive sustainable urban innovation and create a better future for cities. Sodexo's commitment to the highest standards in service and quality and to sourcing and preparing food in the most sustainable manner possible helped win the contract to deliver all public, workplace and event foodservices at the site. In addition to using environmentally friendly products and supplies, Sodexo also supports the local community by giving priority to job candidates from the local community whenever possible. The quality of Sodexo's service off er to visitors to the Crystal Café has already won acclaim with the receipt of a 2013 "Menu Innovation and Development Award."
"The Exchange" at Colworth Park, a conference and banquet center in Bedfordshire, chose Sodexo to manage its reception and hospitality services and manage events organized by companies at the innovative site. A unique partnership between property developer Goodman and Unilever, a global consumer products leader, Colworth Park provides companies with offi ce space, laboratories and technical support as well as the 2,000-square-meter "The Exchange" conference center. With nine meeting rooms and a state-of-the-art 250 seat lecture suite, the site is the ideal setting for Board meetings, team briefi ngs, product launches, sales seminars, training courses and client meetings. The agreement is part of Sodexo's European facilities management contract with Unilever covering 70 locations in 15 European countries.
Designed and managed by Sodexo, the "Upper Deck" is a new destination bar and café with spectacular views of the WWII warship "HMS Belfast" and surrounding London landmarks, including Tower Bridge, the Tower of London and City Hall. Launched in partnership with the Imperial War Museums, the new venue is an extension of the foodservices, retail and sales and marketing services Sodexo already provides to the Churchill War Rooms and HMS Belfast – whose maritime architecture inspired the design for the Upper Deck's visitor center and outdoor terraced bar.
Bon Jovi, Sir Elton John, The Rolling Stones, Lionel Richie and Jennifer Lopez were among the headline acts in July at "British Summer Time Hyde Park," a ground breaking new outdoor summer concert series. More than 7,000 guests were entertained in hospitality suites and international food courts provided by Sodexo, with concepts emphasizing a British summer fair theme such as live cookery stations and street food outlets. The prestigious Hyde Park locale made event sustainability a prerequisite, with Sodexo introducing numerous innovations, including the use of biodegradable or reusable disposables and local and seasonal produce.
Art Café, Strasbourg (France)
Bateaux Parisiens, Paris (France)
Café Carlu (Cité de l'Architecture et du Patrimoine), Paris (France)
Children's Museum of Indianapolis, Indiana (United States)
Churchill War Rooms, London (United Kingdom)
Dallas Museum of Art, Texas (United States)
Detroit Institute of Art, Michigan (United States)
Grand Parc du Puy du Fou (France)
Hampden Park, Glasgow, Scotland (United Kingdom)
Hippodromes : Auteuil, Chantilly, Enghien, Longchamp, Maisons-Laffi tte, Saint-Cloud, Vincennes (France)
HMS Belfast, London (United Kingdom)
Houston Zoo, Texas (United States)
Jardin du Petit Palais, Paris (France)
Lenôtre, Cour des Senteurs, Versailles (France)
L'Olympique de Marseille, (France)
L'Olympique Lyonnais, Lyon (France)
La Cité Musicale de L'ile Seguin (France)
Le Musée des Regards de Provence (France)
Le Paris Saint-Germain (France)
Le Rallye Dakar (Argentina-Chile)
Lido de Paris (France)
Museum of Science and Industry, Chicago, Illinois (United States)
Newcastle United Football Club, Newcastle (United Kingdom)
RHS Chelsea Flower Show, London (United Kingdom)
Roland Garros, Paris (France)
Royal Botanic Garden Edinburgh, Edinburgh, Scotland (United Kingdom)
Seattle Aquarium, Washington (United States)
Shedd Aquarium, Chicago, Illinois (United States)
Space Center Houston, Texas (United States)
The Open Shampionship, (United Kingdom)
Sodexo - Registration Document Fiscal 2013 55
Our Group and Our Quality of Life Services
Don Juan II, Yachts de Paris, Paris (France)
Huntington Library Gardens Café, Pasadena, California (United States)
Le Pavillon Elysée Lenôtre, Paris (France)
Le Pré Catelan, Paris (France)
Les restaurants de la Tour Eiffel, Paris (France)
Aéroclub de France, Paris (France)
Black Canyon Conference Center, Phoenix, Arizona (United States)
Centre d'Affaires Capital 8, Paris (France)
Centre d'Affaires Étoile Saint-Honoré, Paris (France)
Château de Fillerval, Thury-sous-Clermont (France)
Domaine du Manet, Montigny-le-Bretonneux (France)
La Faisanderie – Stade Français, Paris (France) Maison des Polytechniciens, Paris (France) Maison de la Recherche, Paris (France) Salons de la Maison des Arts et Métiers, Paris (France) San Ramon Valley Conference Center, California (United States) Tecnológico de Monterrey, (Mexico) The Crystal, London (United Kingdom) Yachts de Paris, Paris (France) OUTSTANDING EVENTS Ascot Racecourse
Euro 2012 soccer tournament
London 2012 Olympic and Paralympic Games
Tour de France
Rugby World Cup
KEY FIGURES
› 3,276 million euro in revenues › 18% of Group revenues
Source: Sodexo.
Sodexo understands the interdependency of care activities in a hospital and contributes to a positive patient experience through the productive use of human, materiel and fi nancial resources. Sodexo's services range from management of clinical equipment to sterilization of medical devices, from disinfection of patient rooms and operating theaters to patient reception and admissions, and from hospital logistics to providing foodservices for patients, visitors and hospital staff . With all of this expertise, Sodexo's services are adapted to address client priorities:
• improve quality of care;
› 3,946 sites
› 64,662 employees
The value added: better patient outcomes, improved operational performance and increased competitiveness in their market.
Health care costs are constantly increasing, driven by a combination of demographic, social, economic and technological factors. Since 2010, however, the economic crisis has resulted in a signifi cant slowdown in health care expenditures (Source: OECD), putting economic pressure on health care facilities, which must re-think their organizational, operational and fi nancial models.
• increasingly high expectations of patients, who frequently pay for their care out of pocket, are creating a boom in medical tourism that is forcing health care facilities to compete nationally and internationally. Source: Sodexo.
with an outsourcing rate around 40% (among the highest rates: Chile and Italy above 60%; among the lowest rates: Finland and Sweden, around 25%).
Sodexo estimate.
Mackenzie Health, a leading Ontario regional hospital, relies on Sodexo's expertise in Quality of Life Services to help enhance the well-being of patients, visitors and staff through optimization of its operations, infrastructure and budget.
Mackenzie Health (previously York Central Hospital) is a 511-bed full service community hospital near Toronto in Richmond Hill, Ontario, Canada. Serving a population of 400,000 people in one of the country's fastest growing regions, the hospital provides diagnostic and medical services, including surgery and obstetrics, recovery and long-term care.
In 2007, the hospital was looking for a single partner able to support its ambitious redevelopment program and address its operational challenges. The goal: create synergies that would improve the quality of services, maximize the use of aging infrastructure and optimize budgets. By outsourcing services, the hospital could also free up management time to focus on other priorities.
Sodexo proposed an integrated Quality of Life Services off er designed to break down historical barriers and build cooperation between diff erent service areas, contributing to a new "hospitality" culture.
Sodexo determined that, with 511 beds, non-medical support services staff interact with patients 2,000 times each day – with each occasion an opportunity to positively infl uence the patient experience. A dedicated on-site Sodexo trainer working with support services employees was among the proposals for improving teamwork and renewing the emphasis on the patient experience. Sodexo also adds value for the hospital through the use of new technologies and providing innovative funding solutions for service development.
The range of services entrusted to Sodexo has expanded over the years. It now includes management of clinical technologies, a call center combining service response and switchboard operations, scheduling of support services staff , environmental services, management and maintenance of facilities and equipment, security services, logistics, laundry services, transport of patients and equipment as well as residential services for dependent persons provided through Sodexo's Comfort Keepers subsidiary. Sodexo also manages retail food services and has implemented its "Expressly For You" foodservices off er for patients.
In choosing Sodexo, Mackenzie Health went from several vendors providing various services to one, with a single point of contact at the management level. A fully engaged partner, Sodexo is represented on 30 hospital Committees.
Since Sodexo began providing services, satisfaction levels of patients, staff and visitors has increased signifi cantly:
Sodexo continues to apply its global health care expertise to help clients in emerging countries achieve and maintain accreditation from international agencies. Sodexo's value adding Quality of Life Services contribute not only to strengthening operational performance but also to improving patient and staff satisfaction and, thus, client competitiveness.
(1) Joint Commission International (JCI)
JCI certifi es health care organizations that meet a set of standard, internationally recognized requirements designed to improve quality of care and ensure a safe environment for patients and staff .
• Additional technical qualifications earned during the year included HACCP(1) certifi cation for food services at Instituto Argentino de Diagnóstico y Tratamiento in Argentina and at Clinica Alemana in Chile, ISO 14001 Environmental Management System Certification at King George Hospital in the UK and first-time ISO 10002 accreditation for Customer Satisfaction and Complaints Handling in Turkey. In Poland, Sodexo was recertifi ed ISO 9001 for facilities management services including technical maintenance, cleaning and reception.
New sodium-free, low-fat/low-salt recipes, seasoned with fresh herbs and sauces, are featured in Sodexo's new "Cardiology Offer," launched in a São Paulo hospital. Meanwhile, at two clinics in Rio de Janeiro, "Pediatrics and Maternity Offers" provide personalized assistance and à la carte menus to new mothers and breakfasts for family members and visitors.
Sodexo teams adopted an integrated approach to service delivery to the Health Care segment, building a comprehensive FM services offer covering hospital hygiene, patient transport, waste management and laundry services. In adapting the foodservices off er to meet consumer expectations, the successful Le Jardin retail off er introduced last year at the Clinica Alemana was joined by the "La Cafet" and "Coff ee Break" brands and a Green Box convenience store concept. For patients, a new Atmósfera off er was launched, featuring food and facilities management services customized to respond to the specifi c needs of four patient categories: cancer, maternity, children and general.
The Singapore Health Ministry has recognized Sodexo's eff orts to promote healthier eating with the 2012- 2013 Gold Award. Initiatives include healthy menu development that incorporates healthier ingredients and cooking methods into food preparation and the creation of an environment, including through health promotion programs, to encourage better nutritional habits. Specifi c actions include limiting fats, salt and sugar and increasing off ers of vegetables and fresh fruits.
The Birmingham Children's Hospital NHS Foundation Trust was recognized with i-FM.net's Technology in FM award for "Maple," the hospital's interactive electronic patient meal ordering system designed by Sodexo. Through the use of mobile touch screen technology, the system is designed to further improve patient care by making meal ordering time an appealing, fun and informative activity for the hospital's young patients. Maple, the fi rst program of its kind to be used within the UK's National Health Services, also was recognized with numerous other awards for innovation, contributing to waste reduction and recycling and improving patient quality of life.
As part of its Better Tomorrow Plan commitment to source sustainable supplies and expand the choices for environmentally friendly cleaning products and protocols off ered to clients, Sodexo introduced two new sustainable cleaning technologies: the Hydris™ on-site generation system uses a mineral solution and electrically activated
A management system for controlling food safety through the prevention, elimination or reduction to an acceptable level of any biological, chemical or physical risk. Created in the United States, HACCP has been institutionalized in the European Union and in many countries.
water to clean and disinfect most surfaces; Ecolab's bio-based Hard Surface Cleaners are formulated using plant-derived natural resources to reduce environmental impact and help eliminate the need to wear personal protective equipment during product use. Through the two initiatives, Sodexo is helping to improve the quality of life for its employees, client staff and consumers.
Conemaugh Memorial Hospital in Johnstown, Pennsylvania, created a video to introduce Sodexo's "Mindful" wellness approach that seeks to make healthy choices a matter of second nature. Central to the program are the delicious healthy, nutritious recipes created by Sodexo executive chefs and registered dietitians, based on consumer feedback and marketplace research. Mindful also focuses on transparency of ingredients, satisfying portions and clarity in message to reinforce good nutritional choices. Designed for Company managed restaurants in all client segments, the Mindful approach can be easily adapted at home by consumers to preserve their investment in good health.
http://www.youtube.com/watch?v=MhB7S0JkZ4o&hd=1
Sodexo delivers foodservices to the 357-bed São Rafael Hospital in Salvador (Bahia), which has become a reference of excellence in medical service in Brazil.
At Renmin Hospital of Wuhan University , Sodexo is providing foodservices to 4,000 medical and hospital staff members and 3,000 patients.
Sodexo's foodservices contract with AP-HP (Paris Public Hospitals) was renewed, continuing a 40-year relationship with the major Paris region health care provider and Europe's leading university hospital center. Through a concentrated team eff ort, the Company was selected in the highly competitive request for proposals, a process conducted every three to four years. As a result of the strength of its past performance and its proposal to support AP-HP's intensifi ed focus on the quality of patient services, Sodexo will soon be providing foodservices to two new AP-HP hospitals, in addition to the three it already serves and fi ve administrative centers.
The Nouvelles Cliniques Nantaises (NCN) in the city of Nantes chose Sodexo as their provider of care support services, previously provided in-house, with responsibilities that include management of NCN's existing restaurant teams, patient room and operating theatre biocleaning, logistics and management of four conference rooms. The decision to outsource the quality of life services allows NCN's medical and administrative teams to concentrate on maintaining the quality of health care that earned the facility the country's number two ranking in a recent ranking by the French newsmagazine Le Point. Commented NCN's CEO Ronan Dubois, "We sought a partner that would help us improve economic performance while maintaining quality levels and it was clear that Sodexo could help us meet these requirements." The three clinics of the 550-bed facility treat almost 70,000 patients annually, making NCN one of France's largest private health centers.
Vitalia Group, France's second largest private hospital operator, chose Sodexo to provide foodservices at all of its 38 sites on the basis of the Company's innovative proposal. In serving sites ranging from 10 to 280 consumers per day, Sodexo teams are providing patients with the ability to choose à la carte lunch and dinner services, helping the client ensure consistent quality across all sites and reinforce its reputation for high quality.
Recent Sodexo wins include providing foodservices at the 107-bed Hayat Hospital in Guwahati and delivering a monitored dietary program for patients as well as foodservices at the 110-bed Hinduja Hospital in Mumbai. At the 300-bed Sakra Hospital in Bangalore, Sodexo is now responsible for an array of facilities management services including housekeeping, technical maintenance, patient transport and attendant services, nursing accommodations and central desk management, as well as foodservices.
In its fi rst contract in Peru's fast-growing Health Care segment, Sodexo is working to help Clínica Internacional, one of the country's leading private hospital operators, achieve Joint Commission International certifi cation. Sodexo teams provide technical services to ensure the smooth running of six clinics' non-medical infrastructure, including electrical system maintenance, elevator maintenance, certain specialist management functions such as including supplies purchasing and providing service desk soft ware to consolidate all client requirements and status reports. Sodexo's team in Chile contributed to winning the initial contract that has since been expanded to fi ve additional sites, an 80-bed main hospital building and four medical centers.
Sodexo is providing cleaning services and foodservices to the 500-bed John Paul II Hospital in Krakow under a threeyear contract. The hospital facilities include 14 wards and 40 specialized laboratories.
Sodexo has been awarded the contract to operate a 246 room residence for oncology/cancer patients in Umeå, in close collaboration with the University hospital. Under the 10-year contract, Sodexo provides all of the services normally provided at a regular hotel as well as certain treatment services for patients.
Under one of the year's largest National Health Services (NHS) contracts awarded in the UK, Sodexo is providing a full range of soft FM services at Brighton and Sussex University Hospitals. In addition to a full range of foodservices, facilities management services provided by Sodexo for the hospitals' 750,000 patients and visitors under the seven-year contract include cleaning, housekeeping, linen supply, concierge and transport services, grounds maintenance and waste management.
Reducing the high cost of health care is a priority for hospital administrators, and Catholic Health Initiatives (CHI) is addressing the challenge through its mission to create healthier communities. Aft er a comprehensive evaluation of food services programs across the enterprise, CHI determined that a partnership with a leader in health care dining- and nutrition-services was essential to improving services and reducing costs. CHI selected Sodexo as its business partner to help develop and manage the organization's National Food Services Program. The program is expected to yield signifi cant financial improvement in the operating performance of CHI's food programs, while enhancing quality and increasing the satisfaction levels of patients, guests and employees. Sodexo's expertise and industry-leading practices in healthy menu options will support CHI's focus on community health and wellness by making healthy foods more accessible, enabling the organization to create a better experience for those it serves.
HCA East Florida, 3,394-bed medical complex, awarded Sodexo the contract to provide foodservices and environmental services at its complex of facilities that includes 14 hospitals, 12 surgery centers, six diagnostic imaging centers, seven psychiatric care facilities and one regional laboratory.
Sodexo is providing food and nutrition services and to seven sites, with a total of 1,550 beds, for Ochsner across the state of Louisiana. The Sodexo Solutions Center also manages construction projects for its client.
Sodexo added eight more hospitals to the one at which it already provides foodservices for ProMedica Health System. The nine hospitals have a total of 1,269 beds.
AP-HP (Assistance Publique – Hôpitaux de Paris), Paris (France)
BDMS Group (Bangkok Hospital and Samitivej), 8 locations throughout Thailand
Beijing Friendship Hospital, Beijing (China)
Boston Children's Hospital, Massachusetts (United States)
Bumrungrad Hospital, Bangkok (Thailand)
Casa di Cura Multimedica SpA, 4 sites, Sesto San Giovanni, Milan (Italy)
China Welfare Institute Rest Home, Shanghai (China)
Danderyd's Hospital, Danderyd (Sweden)
HCA East, 12 sites, Florida (United States)
Hospital Militar de Santiago, Santiago (Chile)
ICESP – Hospital do Câncer de São Paulo, (Brazil)
Institut Catala de Salud, 10 sites, Catalonia (Spain)
KCS Klinikum, Darmstadt (Germany)
Lowell General Hospital, Massachusetts (United States) Mackenzie Health, Ontario (Canada) Medi-Partenaires, 25 sites (France) Military Medical Institute (WIM), Warsaw (Poland) National University Hospital, (Singapore) Northern Devon Healthcare NHS Trust, Devon (United Kingdom) Papworth Hospital NHS Foundation Trust, Cambridgeshire (United Kingdom) Siriraj Hospital, Bangkok (Thailand) Stockholm County Council (Sweden) Tun Hussein Onn National Eye Hospital (Malaysia) Universitair Ziekenhuis Gent, Ghent (Belgium) Vitalia, 38 sites (France) Wilhelminenspital, Vienna (Austria)
Krakow University Hospital, Krakow (Poland)
Ziekenhuis Gelderse Vallei, Ede (Netherlands)
› 1,094 million euro in revenues › 6% of Group revenues
Source: Sodexo.
Sodexo helps ensure the overall well-being of seniors through medical nutrition and a full range of high valueadded services designed to:
• improve seniors' quality of life: with a good understanding of the diversity of senior needs, Sodexo off ers services appropriate to all stages of the aging process;
1
with an outsourcing rate around 25% (among the highest rates: Italy and Denmark, above 50%; among the lowest rates: Hungary and the United States, around 10%).
Sodexo estimate.
Through its offer for combating malnutrition, encouraging independence and breaking the isolation of Alzheimer's patients, Sodexo seeks to improve quality of life for patients, families and caregivers.
In Spain, Sodexo continued to extend its off er to address the needs of Alzheimer's patients and their families, forming a partnership with Spain's National Alzheimer's Association (AFAL). The two partners will work to develop C´ALMA, the Spanish version of Sodexo's M'ama program developed in partnership with the Italian Center of Alzheimer Studies. The program is being implemented at AFAL's fl agship project, Villafal, a senior care home complex in Madrid, specially designed to welcome Alzheimer's patients and their families. The complex focuses on innovative activities to maximize the well-being of Alzheimer's patients, their families and caregivers. The C´ALMA program uses a digital platform to track changes in a patient's history that aff ect their care, such as dietary habits, mobility, food preferences and alterations in behavior. A Sodexo dietitian works closely with the Villafal medical team and reports on the progress of each patient's eating habits during regular meetings with the family.
In France, Sodexo has implemented a comparable innovative, proactive foodservices off er, Un air de famille, to encourage better eating by Alzheimer's patients through an emphasis on enjoyment, autonomy and familial references.
Geriatrics coordinator at the senior living center in Livry-Gargan, Frédéric Ammouial, said such programs reduce behavioral problems that aff ect patient nutrition. "Nutritionally, residents spend more time at the table and eat more. Some of our patients are more optimistic and our caregivers are very enthusiastic with this innovation."
Sodexo has received its fi rst ISO 9001 quality management certification for provision of health, assistance and rehabilitation services at the Casa di Riposo Caprotti-Zavaritt residence and day center for partially or fully non-self-suffi cient adults and the elderly. The services are part of Sodexo's "global hospitality" services off er that includes foodservices, health care (nurses), rehabilitation (physiotherapists) and care services, cleaning, gardening, technical maintenance and transportation.
Students in schools in Gävle are now enjoying lunches in the company of seniors from the community. A 12-month intergenerational exchange project prepared and piloted last year by Sodexo and the municipality, was considered highly successful. The pilot project has now been extended on a permanent basis to two and probably soon more of the city's 32 schools in which Sodexo provides foodservices for 12,500 schoolchildren.
Sodexo further expanded its Quality of Life s ervices off ering to seniors with a holistic wellness platform, developed through a strategic alliance with senior wellness specialist, Masterpiece Living. The approach builds on the traditional focus of services on care, comfort and security to also encompass spiritual, mental, emotional and physical growth, enabling older adults to maximize their potential. More than a wellness program, Masterpiece Living is a lifestyle platform for successful aging and growth. Participants experience increased self-awareness and empowerment leading directly to improved physical and mental vitality, social engagement and a renewed sense of purpose. Among the benefi ts demonstrated by outcomes data – which are measured and tracked on an individual, community and national aggregate basis – is a lowering of risks for impairment for disease and accidents.
Edenis, a non-profi t association, chose Sodexo's "So Appro" offer to ensure quality, harmonization and optimization of its foodservices for 1,600 residents in its 18 living centers for seniors and dependent adults. What attracted Edenis, according to Eric Odegaard, purchaser for the association? "The simplicity, obviously, because our teams have only to enter the number of meals to determine what to order from suppliers, relieving our chefs of this administrative task and allowing them to focus on their core responsibilities." Sodexo also provides its expertise in foodservices (food safety, hygiene, menus…).
Sodexo is delivering a range of Quality of Life Services to four senior residences for the Darüssafaka Foundation, which is also an Education client. Services provided to the 450 consumers in the senior residences include cleaning, pest control, laundry, reception, porter services, meeting room management and foodservices.
United Church Homes and Services (UCHS) provides retirement living to seniors in the North Carolina communities of Thomasville and Newton as well as Suffolk, Virginia. Sodexo is providing foodservices in the communities designed to deliver a rich and varied dining experience that support UCHS' objective of ensuring that residents enjoy active, vibrant and productive lives in beautiful settings.
Sodexo is providing foodservices under a five-year contract to residents at more than 300 HCR ManorCare sites nationwide. An important element in the decision to award the contract was Sodexo's ability to create a workplace that engages residence staff through an educational and rewarding environment that provides exposure to excellence in dining services, expertise in meal planning, food selection, wellness and nutritional care. Sodexo's ability to off er a broader career path to employees seeking to advance in the dietary services fi eld was also a key factor for HCR ManorCare.
American Baptist Homes of the West (ABHOW), 10 sites (United States)
Asbury Group, 6 sites (United States)
Baptist Housing, 5 sites in British Columbia (Canada)
Covenant Retirement Communities, 15 sites (United States)
Domain Principal Group, 7 sites (Australia)
Elim Park Baptist Home, Cheshire, Connecticut (United States)
Fondation Caisses d'Epargne pour la Solidarité, 94 sites
Fondazione Santa Maria Ausiliatrice, Bergamo (Italy)
Fundación Teleton, 6 sites (People with Disabilities) Santiago (Chile)
Grupo SAR (Spain)
HCR ManorCare, 302 sites (United States)
Hopeatie Senior Home, Helsinki (Finland)
Hospedaría Hogares de Cristo, 5 sites, Santiago (Chile)
Jewish Senior Life, Michigan, 7 sites (United States)
Keshet Amuta Le-Maan Ha-Kashish, 3 sites (Israel)
Korian, 95 sites
Maison Marie Immaculée, 4 sites – Neufvilles (Belgium)
Maisons de Soins de Bettembourg et de Wasserbillig (Luxembourg)
MENSA, 8 sites – Meulebeke (Belgium)
Novaire, 11 sites (Spain)
Plymouth Place, Chicago, Illinois (United States)
Retirement Home, City of Stockholm (Sweden)
RSA – Casa di Riposo Villa Serena, Brembate Sopra, Bergamo (Italy)
Shepherd Village, Toronto, Ontario (Canada)
TLC, 10 sites Victoria, Australia
Uniting Care Ageing NSW ACT, 15 Aged Care sites, Sydney, New South Wales (Australia)
Yallambi Aged Care Facility, Melbourne, Victoria (Australia)
Our off er
Sodexo helps people with disabilities overcome daily challenges and provides ways to make their daily life simpler, safer and more enjoyable.
In helping to integrate people with disabilities more fully into society and the workplace, Sodexo performs a role as a responsible citizen in actively helping to increase awareness – and alter attitudes – about all forms of disability.
The Willow Bean Café in Vancouver, managed by Sodexo, offers jobs to people recovering from mental illness through which they gain confi dence and the support needed to return to the work force. The social enterprise coff ee shop provides participants the opportunity to obtain skills and work experience, return to the rhythm of a normal workday and re-build their confi dence in an environment without any of the stigma oft en attached to mental illness. The supported employment program is a partnership between Vancouver Coastal Health, the Canadian Mental Health Association and Sodexo.
The 15th edition of the "One for all, all for one" national competition, presided over by world-renowned chef Michel Bras, off ers individuals with disabilities from Sodexo client sites to show off their culinary skills and gain additional self-confi dence. Participants, from throughout France, were part of a team with a teacher and a Sodexo employee that prepared entries under this year's theme, "Create a magnifi cent dessert," based on a fl oral theme and judged on the basis of presentation, originality, taste, compliance with hygiene standards and the ability to work in teams. Congratulations go to this year's winning team from the specialized residence, La Villa Clé des Dunes in the town of Berck-sur-Mer.
A new off er developed by Sodexo chefs at a residence for disabled individuals in Ales puts a renewed emphasis on flavor. People with severe disabilities often have diffi culty eating: it is therefore the texture of food that is the primary focus. But these mixed dishes lost their fl avor and appeal to consumers. With the new recipes, fl avors remain intact and attention is paid to ensuring an attractive presentation, improving residents' quality of life.
Under a new contract, Sodexo will be implementing its C'ALMA off er for the Villafal center, a center for Alzheimer's patients and their families. When completed, the private project, fi nanced by the national Alzheimer's association (AFAL) and the Fundación Reina Sofi a, will have 90 rooms for residents and a 26-room hotel for visitors. Sodexo is providing engineering services to optimize the physical layout for the center's restaurant and the hotel cafeteria.
Sodexo has yet again been entrusted with the responsibility for medical device technical assistance serving the county of Stockholm. Eff ective in 2014, the fi ve-year contract covers provision of technical equipment for people with disabilities, including thousands of products, from very simple tools to very complex articles,
› 3,798 million euro in revenues
› 21% of Group revenues
Source: Sodexo.
Schools and universities today face considerable challenges, from increased competition for students and faculty to aging infrastructure and constrained budgets to concern over student nutritional habits. Sodexo plays a key role in helping ensure a safe, welcoming and healthy learning environment through effi cient and innovative integrated service off ers that:
› 94,597 employees
• retain students and faculty;
› 5,642 sites
• help control operating expenses.
Governments in developed and emerging economies are battling to curb alarming increases in both obesity and malnutrition, including among student populations. In the U.S., the Healthy Hunger-Free Kids Act provides an opportunity to make real reforms to school lunch and breakfast programs for the fi rst time in 30 years by improving the critical nutrition and hunger safety net for millions of children.
International student and faculty exchanges are on the rise; Western schools and universities are building campuses abroad and increasing international partnerships to meet rising demand in developing countries, especially Southeast Asia and the Middle East, while adapting to increased international student enrollment on their home campuses.
With an educational institution's commitment to sustainable practices now a key factor influencing school selection, universities are increasingly adopting sustainable energy and environmental policies – which also help reduce operating costs while protecting the planet and improving satisfaction and health.
With a focus on attracting and retaining students but facing increased financial constraints, educational institutions are hard-pressed to meet day-to-day operating budgets and fund capital projects; increasingly, they are relying on their outsourcing partners to optimize costs while governments are turning to the private sector for investments.
More than ever before, technology is transforming classroom dynamics. Education is being individualized, allowing for greater engagement with students and increasing knowledge development. For today's educational institutions, applying cutting edge technology is an absolute requirement.
Prolonged and rising unemployment in many developed nations has reduced families' spending power, multiplying the number of children without access to proper nutrition. Source: Sodexo.
with an outsourcing rate around 35% (among the highest rates: Belgium and Spain, more than 60%; among the lowest rates: Canada and Poland, around 25%).
Sodexo estimate.
UWC South East Asia (UWCSEA) is projected to become the world's largest international school in 2015, with a student population of 5,400 students from nearly 90 countries on two sites: the Dover Campus, where Sodexo has been providing foodservices since 1999 and the East Campus, which opened on its current site in 2011.
To improve quality of life for students and staff , UWCSEA sought a unique strategic partner for the two campuses capable of off ering a wide variety of food choices to respond to the increasingly diverse needs of a multicultural community. The challenge: off er a range of food that is varied, balanced, healthy and sustainable ... and supports the College commitment to sustainability and "shaping a better world."
Already a UWC strategic partner in other UWC schools and colleges in Hong Kong, India and the USA. and with solid experience in meeting the expectations of consumers on the Dover Campus, Sodexo won the East Campus tender through its comprehensive "nutrition, health and wellbeing" off er integrating:
1
"Visitors to the College from schools around the world are impressed with both the quality and variety of food served. We also have seen a significant improvement in service standards. No detail seems too small for Sodexo."
Julian Whiteley, Head of UWCSEA
Sodexo is implementing a full service master plan to improve quality of life for 1,300 students at Hiram College, a private liberal arts college in Ohio.
The plan is addressing critical strategic questions to help the college reinforce its market position and value proposition and increase its competitiveness by enhancing quality of life for students and staff .
The plan's scope of work includes Master Planning Services, representing alternative planning and design concepts to create consensus among key stakeholders. Areas covered include landscape and circulation improvements, renovation of academic buildings, classrooms and residence halls, modernization and replacement of existing support facilities and athletic facilities.
The plan examines a wide array of issues such as potential initiatives, utilization data, current balance sheet, projected deferred maintenance, operational requirements and standards, inherent site and access issues and the competitive environment.
The schedule for implementing the project through a comprehensive action plan is being fi nalized.
As part of its commitment to educate future generations about the importance of good nutritional practices, Sodexo developed an informative and entertaining nutrition education program featuring "Ed," a puppet character that takes the stage in school lunchrooms in Colombia. Friendly and fun, Ed and his fellow puppets interact directly with students during their lunch period, providing examples of good eating habits and tips on maintaining healthy lifestyle behaviors.
A management tool for computer-aided maintenance is enabling Sodexo to analyze and qualify the work to be done to maintain schools. In addition to increasing responsiveness to daily demands, the system enables Sodexo to respond to client challenges including improving the working environment for students, teachers and administrative staff , optimize infrastructure use, reliability and security and extending the breadth of services provided. A partner for 15 years with the Collège Lycée Île-de-France à Villebon-sur-Yvette near Paris, Sodexo is responsible for all technical maintenance for which it has implemented this tool.
National consumers association UFC Que Choisir has given good grades to Marseilles' school cafeterias for the quality of the 50,000 meals per day served by Sodexo. A local elected offi cial said the high rating refl ected the school system's commitment to providing a diverse menu and a range of high quality organic and locally grown products.
Children between 6 and 14 years old can now participate in healthy alternative activities during the summer in their own school. In partnership with several schools, Sodexo has developed "FUNtástico," in which school playgrounds are transformed into adventure parks for children to enjoy a wide variety of open air activities, including climbing, archery, aquatic sports, theater productions, scavenger hunts and mountain biking. The fact that the urban camps are located at the schools helps facilitate scheduling for families while providing an enriching experience for children.
ISO 50001 Energy Management System certifi cation based on Sodexo's Sustainable Integrated Management System covering the areas of quality assurance, engagement with the safety and health of employees, respect for the environment and the efficient use of energy. The scope of the certifi cation is multi-technical services and applies to two public schools: Escuela Ofi cial de Idiomas in Sabadell and the High School Marítim in Barcelona.
As part of its program to ensure chefs are able to deliver quality food consistently to Independent Schools, Sodexo sends senior chefs to polish their mastery of gastronomic arts at École Lenôtre. One of the most prestigious culinary schools in the world, École Lenôtre became part of the Group's extended family with Sodexo's 2011 acquisition of gourmet specialist Lenôtre. The training helps chefs to continuously improve and deliver on Sodexo's Fresh Food from Scratch commitment through which the food served is prepared from scratch at the majority of the 76 independent schools for which Sodexo provides foodservices.
New technical services introduced by Sodexo include energy reducing capital projects, utility expense management, energy procurement and auditing and centralized facilities management through automated remote control access. With the Roth Bros acquisition, Sodexo also provides roof management and mobile HVAC services to supplement and strengthen Sodexo's on-site FM services. The expanded off ering reinforces Sodexo's expertise in multi-technical services, enabling it to further support clients to optimize their energy consumption.
Sodexo helped New Jersey's Caldwell College develop a seven-year facilities improvement master plan that proved instrumental in securing 3.8 million dollars in grants for capital improvements, technology infrastructure upgrades and deferred maintenance. Among the projects included in the plan were projects for a clinical nursing program, simulation labs and classrooms, replacement of roof and electrical and heating distribution systems, dormitory renovations and technology and infrastructure improvements.
A new meals off er emphasizing sustainability helped Sodexo win a new contract to provide foodservices for 31 schools in the community of Anderlecht (Brussels). Based on a theme of goodness for earth, living and taste, the off er has now been implemented with 18 clients at all levels of education, from primary schools to universities.
Sodexo is now providing security consulting services and cleaning services to long-time foodservices client, Dulwich College Shanghai. This leading international school provides a world-class education for more than 1,400 expatriate students from 40 nations, aged 2-18. The contract, the fi rst of its kind for Sodexo in China, covers a full assessment of school security risks and requirements. On the basis of the analysis, Sodexo is designing and implementing state-of-the-art security measures that blend technology, enhanced business processes and guard services to provide a comprehensive total security solution.
Under a five-year contract, Sodexo is providing 1,800 meals per day for students, teachers and staff at the English School, a private institution ranked as one of Colombia's best schools. A variety of age appropriate programs have been launched to respond to student taste preferences and nutritional needs, including reinforcing proper nutritional habits and teaching table etiquette.
Sodexo's contract to provide 20,000 meals per day at 73 schools in Debrecen was renewed for an additional fi ve years. Sodexo's largest contract in Hungary, the win refl ects the confi dence established over 10 years of providing foodservices to Debrecen's students and staff . In addition, another signifi cant contract was renewed in Budapest following a public tender procedure. Sodexo will continue to serve nearly 5,000 students in 25 schools under the new 10-year contract.
Energy audits and consumption analysis, outdoor maintenance and fi re protection inspections were among the new services added under a contract signed at the end of 2011 with the municipality of Norrköping. The contracts for technical services and building and installation maintenance cover 50 school buildings, attended by a total of 4,100 students.
Administrators at St. John's College in Annapolis, Maryland awarded a new fi ve-year facilities management contract to Sodexo. Services to be provided under the contract include maintenance, grounds and custodial management. An understanding of the high-quality services and cutting-edge technology provided by Sodexo to one of the showcase sites at Hobart and William Smith Colleges in New York contributed to this win.
Spotsylvania County Schools, the largest outsourced school district in the state of Virginia, with nearly 24,000 students at 29 schools, chose Sodexo as its student nutrition partner. Sodexo was selected for the new fi ve-year partnership based on a strategically designed off er to respond to a highly competitive bid process. The winning proposal incorporated best practices such as "Guest Chef Celebrations" and "Sodexo's Right Start Mobilization" program, as well as emphasizing community involvement, local foods and educating students about the importance of sustainability initiatives.
Aalborg University, Copenhagen campus, (Denmark)
Aalto University, Helsinki (Finland)
ABQ School (Oman)
Acadia University, Wolfville, Nova Scotia (Canada)
AIM, Melbourne (Australia)
American Schools, Mumbai (India), Doha (Qatar)
Our Group and Our Quality of Life Services
Asian Institute of Technology, Pathum Thani – Bangkok area (Thailand)
British International School, Kuala Lumpur (Malaysia), Abu Dhabi (United Arab Emirates)
British School of Beijing, Beijing (China)
Crèches de la ville de Paris (France)
Darüşşafaka Schools (Turkey)
École Française de Riyadh (Saudi Arabia)
Écoles de la ville de Brest (France)
Écoles de la ville de Marseille (France)
EDHEC, Lille (France)
EDUCatt – Università Cattolica di Milano, 3 sites (Italy)
Embry-Riddle Aeronautical University, Daytona Beach, Florida, & Prescott, Arizona (United States)
English School, Bogota (Colombia)
Établissement Privé Saint Vincent, Rennes (France)
Établissement Privé Saint-Michel de Picpus, Paris (France)
Haileybury College, Melbourne (Australia)
Hong Kong International School, Hong Kong (China)
Instituto de Empresa (Spain)
Jakarta International School, Jakarta (Indonesia)
Kellett School, Hong Kong (China)
Kindergartens and Primary Schools, Debrecen (Hungary)
Lappeenranta University of Technology, Lappeenranta (Finland)
Lecong Middle School, Guangdong (China)
Liceo Francés Jean Mermoz, 1 site. Buenos Aires (Argentina)
Loyola Marymount University, Los Angeles, California (United States)
Lubbock School System, Lubbock, Texas (United States)
Lycée Français, Singapore, Doha (Qatar), Bangkok (Thailand)
Lycée Louis Massignon, Abu Dhabi, (United Arab Emirates)
Mahindra United World College of India, India
Northwestern University, Evanston, Illinois (United States)
Oasis Community Learning, 17 sites (United Kingdom)
Providence City School District, Rhode Island (United States)
Putnam City School District, Oklahoma City, Oklahoma (United States)
Queen's University, Kingston, Ontario (Canada)
Saginaw Public Schools, Saginaw, Michigan (United States)
Saudi Mining Institute (Saudi Arabia)
Southampton Solent University (United Kingdom)
SSMS and Birla Institute of Technology and Science, Vidya Vihar City, Rajasthan (India)
St Paul's College, Sydney University (Australia)
Sultan Qaboos University (Oman)
Tulane University, New Orleans, Louisiana (United States)
United World College of South East Asia (Singapore)
Universidad Católica de Chile, Santiago (Chile)
Universidad Europea de Madrid (Spain)
Università di Pavia, 2 sites (Italy)
Université Omar Bongo, Libreville (Gabon)
University of Technology and Economics, Budapest (Hungary)
Vrije Universiteit Amsterdam (Netherlands)
Wellington College (United Kingdom)
Source: Sodexo.
Sodexo designs, manages and delivers nearly 250 Benefi ts and Rewards Services adapted to the strategic objectives of each company and organization. These solutions help improve the quality of life of individuals by:
These quality of life solutions provide companies with customized, innovative and eff ective responses to their primary human resources and performance challenges.
Combining economic performance and sustained improvement in quality of life, Sodexo's off er is focused around on three service categories to help clients:
• recruit, retain and increase the motivation of talented people. Employee Benefi ts responds to the issues of Company compensation policies, helping clients enhance their attractiveness;
Beyond long-term trends that promote the development of all of Sodexo's activities, specifi c factors aff ecting Benefi ts and Rewards Services include:
Companies seeking to attract and retain talent to cope with rapidly changing markets are turning to employee motivation programs to diff erentiate themselves, enhance productivity and respond to the new needs of their workforce.
The impact of these trends varies widely according to country economic situations.
Governments and local authorities are increasingly searching for efficient aid distribution solutions in a context of higher budget constraints while pursuing pro-active policies to improve delivery of support to disadvantaged members of society.
Source: Sodexo.
A market estimated at more than 170 billion euro in issue volume.
Sodexo estimate.
In seeking an exclusive partner for its gift vouchers incentive programs, banking client Crédit Agricole Consumer Finance (CA-CF) chose Sodexo's customized response, a common motivation solution adapted to each benefi ciary, whether an internal employee or external partner.
CA-CF needed a way of organizing its gift incentive program to recognize all parties contributing to its objectives: 4,000 external commercial partners and employees. The challenges included off ering benefi ciaries a wide selection of gift choices, avoiding the handling of oft en perishable merchandise inventory, minimizing the risk of loss or theft and reducing costs.
Sodexo supported and advised its client at each step of the project, implementing a single solution built around its "Spirit of Cadeau" gift card. This solution enabled CA-CF to provide a consistent off er adapted to both external and internal benefi ciaries: brokers compensated according to the number of contracts signed; vendor employees, based on attainment of sales objectives; and, CA-CF employees, with rewards linked to performance metrics such as achieving a 100% rate at the call center. All benefi ciaries can use the card at a network of 150 affi liated stores and 40 internet sites or convert it into gift vouchers on a special website.
A major factor for CA-CF was Sodexo's expertise, including its ability to advise the client about legal obligations and develop a successful incentive program that fully complied with new French regulations on external motivation programs.
Today, says CA-CF's CEO for France Stéphane Priami, the Company is able to manage its motivation program more easily and effi ciently, helping to drive sales and manage its network of partners:
"Sodexo's solution has enabled us to increase the effectiveness of our motivation program with both our employees and external partners while also simplifying its administration and reducing its costs. Their expertise in creating and running incentive programs and on the application of the new regulations also has been invaluable."
In continuing to open client-focused websites in each country in which it operates, Benefi ts and Rewards Services facilitates access to its services while continuing to increase Sodexo's overall online visibility.
New e-Business websites went live during the year in Austria, Belgium, Brazil, Bulgaria, Chile, China, Czech Republic, France, India, Indonesia, Israel, Luxembourg, Mexico, the Philippines, Romania, Spain, Tunisia, Turkey, Venezuela, Vietnam and the UK with several more country websites in the works.
The client-oriented websites provide an extensive overview of all services with direct access links for ordering services. The presentation of services is customized according to whether the visitor is a client, affi liate, benefi ciary or other stakeholder. Other features include maps of affi liates and a calculator to determine tax benefi ts.
The 21 existing websites have proven their success as a marketing tool, generating business and drawing signifi cant traffi c, led by the Brazil e-Business site, which is recording 170,000 visits per month. All Benefi ts and Rewards Services countries will deploy these websites.
Sodexo launched Benefits and Reward Services operations in two new countries in which it already offers On-site Services:
With its March 2013 acquisition of Cibus Business Meal Ltd, Sodexo rose to number one in Israel in Benefi ts and Rewards Services, today providing 1,350 companies with meal cards that can be used by their employees in 3,700 restaurants. The transaction opens potential opportunities for all of Sodexo's Benefi ts and Rewards Services programs in the country as well as the ability to now off er comprehensive Quality of Life Services.
Complementing its services offer in Sweden, Sodexo has added Benefi ts and Rewards Services through its acquisition of Rikslunchen, Sweden's second largest issuer of restaurant cards. Rikslunchen serves more than 50,000 benefi ciaries through a nationwide network of over 18,000 affi liated restaurants. Sodexo is the only company proposing a comprehensive Quality of Life Services off er in Sweden.
The People's Bank of China (PBOC) granted Sodexo a fi veyear license, according to Chinese regulations applicable to issuers of prepaid cards. Sodexo is continuing to develop motivation and loyalty programs in Shanghai for more than 275,000 benefi ciaries and 1,300 clients, with a network of 8,000 affi liated partners.

› 25 million beneficiaries
Source: Sodexo.
In today's extremely competitive environment, attracting and retaining top performers is essential for every public and private organization, regardless of size or market. Knowing how to motivate employees can provide companies with a true competitive edge.
"With its goal to become the leader in the employee benefits market, Sodexo has developed customized, easy-to-use, economical solutions with optimized tax treatment that address client human resource needs and help them improve their image.
Whether through access to a varied diet off ered by Meal Pass, the ability to buy environmentally friendly products through Eco Pass or the support for commuting costs provided by Mobility Pass… our services improve the lives of employees and their quality of life, enabling them to devote themselves fully to their work.
Innovative new cards released by Sodexo Benefi ts and Rewards Services in Brazil are expanding and improving services for benefi ciaries.
The fi rst, Refeição Pass, is a new meal card based on the PAT law (Programa de Alimentação do Trabalhador or Workers meal program). This card uses the latest EMV chip technology(1). Considered the most secure on the Brazilian market, this breakthrough technology provides greater security and fl exibility for Company employees in Brazil. The more than 1.5 million users can use the card in a large network of more than 320,000 affi liates throughout the country.
An additional innovation, the Cultura Pass card (a 50 reals card) based on the PAC Law (Programa de Cultura do Trabalhador) allows Company employees to purchase cultural good and services such as books, CDs and tickets for the cinemas. This card gives also access to specifi c cultural discounts and promotions.
Finally, the Alimentação Pass Natal gift card off ers employees the freedom to choose products they want for Christmas from a wide network of supermarkets. This card is an alternative to the traditional food basket given at many companies.
With the success of the "Spirit of Cadeau" gift card launched last year, Sodexo introduced a new innovation in 2013 with the "Spirit of Cadeau" Le Cadeau commun, the fi rst card for groups who want to pool their gift giving. Useable at more than 150 locations, on 40 Internet sites, the card can be purchased at commercial outlets or online at spiritofcadeau.com. With an authorized value up to 2,500 euros, the card allows givers the option of creating a message to be printed and given to the recipient along with their gift card.
Already a provider of On-site Services to Commercial Aircraft Corporation of China, Ltd (COMAC) in Shanghai, Sodexo was chosen last year to provide an assured meal benefi t through Meal Pass to 3,300 employees. Sodexo's customized off er allows the commercial aircraft manufacturer's employees to utilize the benefi t in either Company cafeterias or at affi liated restaurants. This year, COMAC demonstrated their trust and satisfaction with Sodexo's solution, and more than doubled the number of their employees receiving this employee benefi t all over the Company.
(1) EMV (Europay, Mastercard, Visa) defi nes rules related to the structure of chip cards (smart cards) for security and interoperability with point of sale equipment.
Danish shipping, oil and retail giant Maersk reinforced its relationship with Sodexo delivering Gift Passes to 8,000 of the Company's employees in India to celebrate "Diwali," the festival of lights, one of the most important celebrations of the Hindu calendar. Sodexo's solution enabled Maersk to provide the rewards to its employees at their workplace and on time for the Diwali celebrations at the Company's Mumbai headquarters and its Pune and Chennai regional offi ces. In addition to simplifying logistics for our client, the result was a timely benefi t for employees, who welcomed the freedom to choose their own gift from some 12,000 retail outlets.
More than 140,000 employees of Coca-Cola FEMSA, the world's largest bottling company and FEMSA – Comercio, operator of OXXO, Latin America's largest convenience store, are benefi ting from Sodexo's electronic "Tienda Pass" food card, which ensures employees and their families can buy food products. Sodexo also provides rewards to Coca-Cola FEMSA employees through the "Premium Pass" gift card, off ering the recipient freedom to choose their own gift at establishments throughout the Latin American countries in which Coca-Cola FEMSA operates. Solutions that contribute to improving employee motivation, attraction and retention.
Adecco: Argentina, Bulgaria, France, Germany, Mexico, Spain, Tunisia
AXA: Germany, India
Groupe BNP Paribas: Czech Republic, France, Germany, Mexico, Spain, Tunisia
Groupe HSBC: Mexico
Groupe ING: Belgium, Slovakia
KPMG: Belgium, Vietnam
Postal Savings Bank of China: China
PriceWaterHouseCoopers: Bulgaria, France, Germany, Luxembourg, Mexico, Vietnam
Société Générale: Bulgaria, Tunisia
Accenture: Slovakia
Alcatel-Lucent: India, Tunisia, Turkey, Venezuela
Cap Gemini: India
Flextronics: India, Mexico, Romania
Hewlett-Packard: Bulgaria, India, Tunisia, Turkey
L.M Ericson: Bulgaria, Tunisia, Turkey
Microsoft: Czech Republic
Nokia: Hungary, Tunisia, Vietnam
Oracle: Philippines, Tunisia, Venezuela
Samsung Electronics: Indonesia, Philippines, Spain, Tunisia, Venezuela
SAP: Bulgaria, Germany, India, Luxembourg, Spain
SERPRO (Serviço Federal de Processamento de Dados): Brazil
Sonda Procwork: Brazil
Coca-Cola: Bulgaria, Luxembourg
FEMSA (Coca-Cola FEMSA): Mexico
Henkel: India
Johnson & Johnson: Philippines
La Polar: Chile, Venezuela
L'Oréal: Romania,Turkey
Nestlé: Czech Republic, Tunisia, Venezuela, Vietnam
PepsiCo: Romania
Procter & Gamble: Philippines, Tunisia
Spal Industria Brasileira de Bebidas, SA (Coca-Cola FEMSA subsidiary): Brazil
Unilever: Bulgaria, Spain, Tunisia, Venezuela
CHESF (Companhia Hidro-Elétrica do São Francisco): Brazil
COMAC (Commercial Aircraft Corporation of China): China
Eli Lilly: Czech Republic, Mexico, Philippines, Venezuela
General Motors: United Kingdom GlaxoSimthKline: Indonesia, Mexico Hindustan Aeronautics Limited (India) Lufthansa: Germany, Tunisia National Railways (Hungary) Pfizer: Indonesia, Tunisia, Venezuela
› 5 million beneficiaries
Source: Sodexo.
Sodexo is accelerating its development of incentive programs, providing companies with customized tools to unite and motivate employees around common objectives and to reward their eff orts. Clients can easily and efficiently manage programs to increase sales, manage a partner network or promote good safety practices in a factory.
In providing support at each step – program design, followup assessment, event communications, selection and delivery of rewards – based on its knowledge of benefi ciary priorities.
Sodexo helps clients improve performance and achieve their goals through eff ective programs that motivate and reward their teams.
Four international centers of expertise dedicated to incentive off ers were created in Belgium for Europe, in Colombia for Latin America, in India for Asia and in the Schneider Electric: France, Indonesia, Spain, Tunisia, Vietnam Siemens: France, Germany, Romania, Tunisia, Turkey Toyota Motors: Philippines, Spain, Turkey, Venezuela Tunisair (Tunisia) Volkswagen: Romania, Tunisia, Venezuela
U.S. for North America. Their role is to provide support to Sodexo Benefits and Rewards Services teams in the countries where the activity is present. They also provide support to multinational clients in the design, implementation and monitoring of their programs to reward the performance and loyalty of their teams.
Flexible and varied, these programs respond to diverse needs and deliver value to employees through rapid and easy-to-use Internet-based rewards platforms.
For example, Sodexo has:
In response to client requests, Sodexo can renew and propose incentive programs at the national and international level to encourage and reward performance. Through their use of Internet-based platforms and customer support, our Incentive programs provide companies with more eff ective tools for increasing sales, managing partner networks and motivating employees through recognition.
For example, Sodexo has custom-designed programs strengthening channel partner relationships for a major European tire company planning to launch regular campaigns to increase brand penetration within their distribution channels.
Sodexo today is managing over 350 major programs around the world.
At the end of 2012, Sodexo's Benefi ts and Rewards Services Polish team concluded a partnership with Google Poland. A few weeks later, in January 2013, a new incentive pilot program was born.
The client had identifi ed a potential, untapped opportunity: to encourage advertising agency partners to promote new products and features used by Google in its AdWords online advertising system. The goal: create a tailored program to motivate Google's advertising partners.
For a target group of Google customers, Sodexo set up a complete and customized on-line incentive solution. The range of services included construction of the mechanism, legal counsel, web site design, an online catalog of customized awards, daily program management and support services and advising Google managers.
Aft er six months of use, promotion of Google products and features had increased and even exceeded the client's expectations and the Sodexo-designed program had received positive reviews from account managers. The results convinced Google to expand the pilot program to additional advertising agencies in Poland and implement the program internationally, in Italy, Russia and Brazil.
Adecco: Argentina, France, Mexico, Tunisia
AXA: India, Indonesia
Groupe BNP Paribas: Argentina, Bulgaria, France, Tunisia
Groupe HSBC: Argentina, Indonesia
Manpower: Tunisia
Société Générale: Tunisia
Alcatel-Lucent: India, Tunisia
Cap Gemini: India
Flextronics: India
Hewlett-Packard: India, Indonesia, Vietnam
Microsoft: Czech Republic
Nokia: Hungary
Samsung Electronic: Indonesia, Philippines, Tunisia
SAP: India, Spain
Vodafone: Romania
Coca-Cola: Bulgaria, Tunisia
Johnson & Johnson: Bulgaria, Philippines, Tunisia
L'Oréal: Romania, Tunisia, Turkey
Nestlé: Czech Republic, Hungary, Indonesia, Tunisia, Venezuela
PepsiCo: Romania
Procter & Gamble: Argentina, Tunisia, Vietnam
Unilever: Philippines, Spain, Tunisia
AstraZeneca: Mexico, Tunisia
Eli Lilly: Mexico, Philippines, Venezuela
GlaxoSmithKline: Indonesia
Pfizer: Tunisia, Venezuela
Schneider Electric: France, Indonesia, Tunisia
Siemens: France
Toyota Motors: Indonesia, Philippines
Volkswagen: Bulgary, Romania, Tunisia

› 1.9 million beneficiaries
Source: Sodexo.
Through its Public Benefi ts solutions, Sodexo simplifi es access to basic services, culture or residential support services for millions of people worldwide.
With an objective to be the partner of choice for local governments, Sodexo designs simple, transparent and effective responses to facilitate management, optimize budget resources and help clients achieve their social policy, cultural or educational objectives. In promoting the development of the local economy, Sodexo also contributes to the creation of enduring employment.
Examples include Culture Pass, which off ers students access to sports and cultural activities, Education Pass, helping families to provide learning support for their young children and CESU Pass, off ering residence-based assistance to seniors or to individuals with disabilities.
The German government sought an eff ective means of improving access to education for children from low-income families and facilitating their integration into social and cultural life.
The "educational package" (Bildungspaket) entitles 2.5 million benefi ciaries to access several types of benefi t programs – including class trips, lunch and tutoring programs and socio-cultural programs. The educational package's implementation is organized locally by the county or city councils and diff ers in all 440 communes in Germany.
To effi ciently manage funds, the administration decided to provide the benefi ts as payment in kind through direct payment or vouchers and card systems to affi liates. Ensuring data security and records management were paramount for the clients.
In response, Sodexo developed an entirely online electronic payment program. The simple to use system offers greater security than traditional prepaid card systems. The program also allows benefi ciaries to more easily fi nd affi liates through an online search feature and the choice of a "smart card" format for payment facilitates use by child beneficiaries. Services provided by the program are specifi c and customized to individual needs, enabling benefi ciaries to use their card for the services for which they are eligible and ensuring the target-specifi c allocations for the intended purposes.
Commenting on the program, German Labour and Social Aff airs Minister, Dr. Ursula von der Leyen said, "I am firmly convinced that an education benefit card will prove its value in the long term."
As a result of its expertise in managing the custom designed vouchers and electronic cards to support social and educational programs and its excellent public benefi ts reputation, Sodexo Benefi ts and Reward Services in Germany was already able to win 15 larger clients, ensuring non-discriminatory access to education for around 120,000 potential benefi ciaries.
The Saône-et-Loire department awarded Sodexo the contract to oversee and manage its CESU residential employment services pre-paid voucher program, aimed at supporting the independence of elderly and individuals with disabilities through provision of residential services. The program benefi ts 8,000 senior citizens and 300 disabled persons, with 1,950,000 CESU vouchers issued annually. To respond to its clients' priorities, Sodexo proposed an electronic transmission system to effi ciently manage the vouchers across all issuers and communications kits and a call center to keep benefi ciaries informed.
The UK Home Offi ce renewed Sodexo's contract to provide cash and voucher support services for eligible asylum seekers, a program initiated in 2000. The program provides benefi ts to approximately 10,500 people and added two new payment cards this year for eligible service users returning to their country of origin.
The newly elected Bolivarian government in the northwestern state of Zulia is relying on the social benefi ts expertise of Sodexo to optimize the delivery of food aid to 27,000 benefi ciaries. Sodexo designed and implemented an effective solution to modernize the existing system, replacing voucher-based delivery with a Food Pass electronic card. In just three months, a dedicated team, supported by an information campaign, succeeded in migrating most benefi ciaries and affi liates to the new system, which improves delivery effi ciency, simplifi es administration and lowers costs. In addition, Sodexo's country web site further eases the program's use and administration. Sodexo also is off ering benefi ciaries in Zulia its pioneering human resource management program, Vida Professional, which helps participants develop professionally through information and training workshops, lectures and conferences.
www.vidaprofesional.com.ve
Argentina: Ministry of Social Development of Chaco
Chile: JUNAEB (Junta Nacional de Auxilio Escolar y Becas), Chile
Czech Republic: Public Health Insurance
France: CAP Conseil Général du Rhône, City of Marseilles, Conseil Général des Hautes Pyrénées, Pôle Emploi
Tunisia: Central Bank of Tunisia, Ministry of Education, Ministry of Finance, Ministry of Foreign Aff airs
United Kingdom: Ministry of Defense, UK Border Agency
Venezuela: Government of Falcon State, Government of Yaracuy State, Government of Zulia State
Three types of services:
Sodexo designs, builds and manages childcare centers for local authorities and companies, providing attentive care and education and helping parents balance family and work life.
• Concierge services
Sodexo helps to increase employee loyalty toward its clients by taking on the private to-do lists of their customers and employees – from restaurant reservations and ticketing to in-home services, vacations and dry cleaning.
Home Care services support seniors' independence and quality of life in off ering customized services to facilitate daily life, such as mobility assistance, help with errands, preparation of balanced meals and medication reminders, personal care, and much more.
Personal and Home Services responds to four demographic and social megatrends aff ecting society and companies: an aging society, shortage of skilled labor, women in the work force and work-life balance.
In developed countries, parents are facing a scarcity of aff ordable childcare solutions, leading many governments to adopt policies promoting development of childcare facilities, and companies to seek "turnkey" solutions to help enhance employee loyalty.
Facing increasingly challenging time constraints, people are juggling between work and personal life. Companies that provide support for achieving an improved work-life balance benefi t from happier, more productive employees, which also translates into increased engagement and loyalty.
As the population ages, the need for in-home assistance for dependent persons will continue to rise, particularly given that seniors prefer to remain in their home for as long as possible.
While government agencies promote in-home care to control public spending, the private pay segment continues to grow in response to demand from seniors prepared to invest personal resources to maintain their independence and quality of life.
Source: Sodexo.
In offering Sodexo's concierge services to both employees and patients, the Grand Hôpital de Charleroi (GHdC) is improving quality of life for all, while increasing its attractiveness as both an employer and a healthcare provider.
In an increasingly competitive market, the Grand Hôpital de Charleroi sought a partner who could help improve employee work-life balance and patient and family quality of life.
Through its Circles subsidiary, Sodexo proposed a concierge services off er on the hospital's largest site to meet the expectations of hospital employees and patients. Easily accessed via the concierge desk, phone or Internet, the wide range of services include dry cleaning, alterations, shoe repair, reservations, tickets, car wash, ironing, laundry, administrative tasks, fl orist services, Vivabox gift s, organic fruit and vegetable baskets and pet sitting services. Sodexo also manages the hospital's reception and information desk.
Aft er one year of operations, this initial concierge services off er within Belgium's health care sector has met with a strong, positive response from users, refl ected in the continuous growth of requests. The result is a planned expansion to all fi ve of the hospital's sites, covering 4,500 employees and all patients and visitors.
"We wanted to meet two challenges: to make life easier for our nursing and medical staff working under often difficult conditions and to increase the comfort offered to our patients and their families. Sodexo has helped us to build a high-value offering that improves quality of life for all and helps us differentiate ourselves in a highly competitive market."
Operations Department Director Grand Hôpital de Charleroi
Focus on...
Amélis's four offices and 250 employees, including 230 caregivers, recently became part of Sodexo. Amélis is specialized in providing a range of customized services to seniors and dependent persons off ering both companionship and personal care. Services include light housekeeping, chores, errands, meal preparation, help in getting up and going to bed, administrative support, bathing and hygiene assistance, as well as related services such as tele-assistance through a personal emergency response system, medical equipment and home meal delivery.
This marks another step in Sodexo's development of Personal and Home Services in the senior in-home care market in France.
Comfort Keepers has introduced Private Duty Nursing, residence-delivered nursing services that enable clients to remain longer in their homes. The new service line extends Comfort Keepers' off er to include a much fuller range of services beyond non-medical services such as Companionship and Personal Care services already off ered to seniors and dependent persons. The extended service diff erentiates Sodexo's off er, moving it into the medical care arena and has resulted in the addition of trained nurses to Comfort Keeper teams.
In its review of America's top franchise opportunities, Entrepreneur Magazine ranked Comfort Keepers as the number one franchise within the senior care category and number 59 overall among the top 500 franchises in its Franchise 500© for 2013. The magazine's annual ranking reveals the impact of the newest trends and the industries poised for growth based on criteria such as fi nancial strength and stability, growth rate and size of the system.
Comfort Keepers' performance was further recognized through receipt of "World-Class Franchise™" certifi cation for the fourth year in a row from the Franchise Research Institute, a recognition based on feedback from franchisees.
Sodexo subsidiary Circles is providing virtual concierge services for 8,000 employees working in the buildings of SFL, one of Paris' leading property managers. The services, provided at the company's 10 high-end offi ce buildings include fl oral services, a babysitting locator and administrative tasks and are accessible via a customized app available on computers, touch screens and mobile devices.
Residents of the nationally recognized Mt. San Antonio Gardens senior living facility in Pomona, California, are benefi ting from onsite concierge services provided by Sodexo subsidiary Circles, including aft er-hours support through a virtual concierge. The client sought to provide the 460 residents and its 250 employees with a higher level of support and an improved quality of life experience.
Altran, Belgium Amica, United States Areva, France Baker & McKenzie, Sweden Bic, France Biogaran, France Biogen Idec, United States BNP, France Brown Richards, United States Campbell's Soup, Canada Carrefour, France Coca-Cola, United States Cox Communications, United States Diageo, United States EDF, France
Endicott College, United States Ernst & Young, United States European Investment Bank (EIB), Luxembourg Goodrich, United States Grand Hôpital de Charleroi, Belgium Hyundai Card, United States Institut Gustave Roussy, France Kraft Foods, Sweden Lincoln Motor Company (Ford), United States L'Oréal, France Massachusetts General Hospital, United States Merck, France Meridian Health, United States Microsoft, France, United States Millennium Pharmaceuticals, United States NCC, Sweden Nemours/AIfred I. duPont Hospital for Children, United States Oracle, France Procter & Gamble, United States PSA, France Saab, Sweden Sanofi-Pasteur, France Shell, France Siemens, France St. Jude Medical Inc., United States Thales, France TripAdvisor, United States UMMC (University of Mississippi Medical Center), United States Virgin Atlantic, United States

| 2.1 | THE BETTER TOMORROW PLAN |
86 |
|---|---|---|
| 2.2 | WE ARE | 87 |
| 2.2.1 | Our mission, values and ethical principles |
87 |
| 2.3 | WE DO | 88 |
| 2.3.1 | Our commitments as an employer | 88 |
| 2.3.2 | Our commitments to nutrition, health and wellness |
97 |
| 2.3.3 | Our commitments to local communities 99 | |
| 2.3.4 | Our commitments to the environment 100 | |
| 2.4 | WE ENGAGE | 105 |
| 2.4.1 | Employees | 105 |
| 2.4.2 | Clients | 105 |
| 2.4.3 | Consumers | 106 |
| 2.4.4 | Suppliers | 106 |
| 2.4.5 | Institutions | 107 |
| 2.5 | RANKINGS AND AWARDS | 108 |
|---|---|---|
| 2.5.1 | Rankings | 108 |
| 2.5.2 | Awards | 108 |
| 2.6 | INDICATORS, REPORTING METHODOLOGY AND STATUTORY |
|
| AUDITORS' REPORT | 111 | |
| 2.6.1 | Summary of Group Workforce and Environmental indicators |
111 |
| 2.6.2 | Workforce and Environmental indicators reporting methodology |
113 |
| 2.6.3 | Statutory Auditors' Independent Third-Party Report on the Consolidated Social, Environmental and Societal Information |
116 |
| 2.7 | DATA RELATED TO SODEXO'S ACTIVITIES IN FRANCE |
119 |
2
The Better Tomorrow Plan
Sodexo's commitments to corporate social responsibility have always been central to the Group's fundamentals. Today, those fundamentals are the cornerstone of Sodexo's development as a responsible company.
True to its mission, Sodexo is committed to improving the Quality of Life of its employees and all those it serves throughout the world and contributing to the economic, social and environmental development of the communities, regions and countries where it operates.
Sodexo's Corporate Responsibility roadmap, the Better Tomorrow Plan (BTP), formalizes its social and environmental commitments. It allows the Group to track the plan's implementation in the 80 countries in which Sodexo operates, and to measure the impact of its social and environmental commitments.
The Better Tomorrow Plan comprises three core pillars:
We are: the fundamentals that serve as the cornerstone of a responsible company.
We do: four priority commitments for action.
We engage: dialogue and joint actions with our stakeholders.
These commitments and improvement initiatives are primarily driven by two members of the Group Executive Committee:
In addition, Sodexo's Diversity and Inclusion strategy is managed by Rohini Anand, Senior Vice President and Group Chief Diversity Officer who reports directly to Sodexo CEO Michel Landel.
The activities and progress are monitored by the Group Executive Committee and Senior Management. To this end, Sodexo sets objectives for its managers that are linked to the achievement of its commitments and includes these elements in their annual performance review.
Our mission is twofold:
The values shared by Sodexo's 428,000 employees are: Service Spirit, Team Spirit and Spirit of Progress. Its ethical principles are loyalty; respect for people and equal opportunity; transparency and business integrity.
Sodexo's mission, values and ethical principles provide a sense of purpose that guides the work of all.
Today, 47 years aft er Sodexo's creation, they are the foundation of its commitment, serving as a common bond for its teams throughout the world.
We can only achieve our objectives if we remain fully committed to the highest standards of business integrity:
In Fiscal 2013, 98% of employees worked in countries having the Sodexo Statement of Business Integrity available in at least one offi cial language.
We do: our four priorities with commitments to action
Sodexo is a people company. With 428,000 employees, it is the 18th largest private employer in the world*. More than 95% of Sodexo's employees are in daily contact with its clients and serve 75 million consumers each day.
Sodexo's success is built on a unique social and economic model: its ability to contribute to consumers' Quality of Life is primarily due to the professionalism, engagement and dedication of its employees.
As an employer, Sodexo is committed to improving the Quality of Life of its people, off ering solid jobs, providing employees the means to grow and develop throughout their career, fostering diversity and inclusion and ensuring a supportive work environment. Sodexo fully respects employees' fundamental rights and is committed to ensuring their safety.

* Source: Fortune 500 – July 22, 2013.


TOTAL WORKFORCE AT THE END OF FISCAL YEAR

Retention rate for all employees: 68% in Fiscal 2013. Retention rate for site management: 82% in Fiscal 2013.
In April 2012, Sodexo carried out its fourth international Employee Engagement Survey, involving 130,000 employees in 60 countries.
The employee engagement rate – a concept that expresses both satisfaction and involvement – is a key performance indicator for Sodexo, which seeks to become one of the world's most admired companies by its employees.
The survey results indicated signifi cant progress:
In early Fiscal 2013, managers presented local survey results to their teams with the objective of building tangible action plans. To date, more than 300 initiatives have been launched. These initiatives allow the Group to improve Quality of Life for its employees and to consolidate its performance as an employer on matters such as absenteeism, health and safety and retention.
The next Global Employee Engagement Survey will be conducted in April 2014.
Sodexo is the world's 18th largest private employer and a leader in the services industry. In many countries, more than half of the population works in the services sector (in the United States, the fi gure has risen to 78%)*.
Sodexo's continued focus on growth enables it to create and provide solid jobs throughout the world. Since Fiscal 2008, the Group's workforce has grown by 21%.
The jobs Sodexo provides are open to all, regardless of age, gender, nationality, culture or personal background. Through its commitment to training, development and internal promotion, Sodexo employees are able to learn a trade and advance personally and professionally.
Sodexo offers employees stability, continuity and fulfi llment. These strengths are refl ected in the high level of employee satisfaction – 85%** of employees prefer working for Sodexo to the competition.
Sodexo was Australia's fi rst services company to launch a Reconciliation Action Plan to increase opportunities and contribute to social and environmental sustainability for Aboriginal and Torres Strait Islander communities. Working closely with Reconciliation Australia, Sodexo seeks to ensure that the core pillars of reconciliation – relationships, respect and equal opportunities – are integrated throughout the business.
Launched in Fiscal 2011, the action plan commits Sodexo to increasing the proportion of Indigenous staff in its workforce from 4% to 10%. The plan also provides support for business development and community projects and seeks to improve access to education, sport and culture. Sodexo in Australia is now implementing its third action plan within the framework of a ten-year commitment towards closing the gap on Indigenous disadvantage.
"We congratulate Sodexo on this outstanding commitment, one that shows a truly genuine and collaborative effort to achieve great outcomes for Aboriginal and Torres Strait Islander Australians and Sodexo alike." Leah Armstrong, CEO, Reconciliation Australia.
On International Women's Day, Sodexo signed an agreement with ComunidadMujer, which promotes policies to allow for greater participation of women in the public and private sectors through female entrepreneurship and professional development. As part of this partnership, Sodexo helps to train and improve working conditions and employability for 20 women from the community in diffi cult life situations.
Fiscal 2013 hiring for permanent positions, excluding integration of employees from other service providers and acquisitions: Employees: 126,937 Managers: 6,924 Total: 133,861
In Fiscal 2013, 27% of Sodexo staff were under 30 years old.
Training is critical to performance and growth. Sodexo investsin ensuring a team of talented professionals who understand and respond eff ectively to customer needs through a strong commitment to training and development.
All employees, whatever their position and function, benefi t from training throughout their career.
* Measuring Trade in Services, World Trade Organization 2010.
** Employee Engagement Survey 2012 based on a representative sample of 130,000 employees.
Employees can choose from an extensive catalogue of training and development opportunities off ered by the diff erent Sodexo Academies around the world. For instance, in Fiscal 2013, Sodexo employees in the U.S. had a choice of over 400 training modules.
The Benefi ts and Rewards Sales Academy in South America supports and enhances the activity's business development through eff ective and innovative training for sales teams.
The training modules developed by the Academy include coaching sessions on leadership competencies and management skills to improve sales performance.
Nearly 40,000 hours of training have been invested in the Sales Academy. Its contribution to improved sales performance is tracked through key performance indicators such as numbers of visits, leads generated and conversion rates.
A newly opened training center in Libreville allows Sodexo employees to take courses toward earning a degree accredited by Gabon's Ministry of National Education.
Center training programs combine theory and practice for both existing employees and new recruits, off ering courses for managers, site managers, kitchen and housekeeping staff and maintenance workers.
The new training center is an opportunity to contribute to the social and economic development of local communities, in addition to supporting employee training and development.
In Fiscal 2013, 351,071 employees participated in at least one training session, representing 83% of average workforce and nearly 4.8 million hours of training.
Providing opportunities for internal advancement is at the heart of Sodexo's employee value proposition and one of the key ingredients of its success.
Sodexo's constant growth, range of activities and diversity of professions multiplies the possibilities for advancement. For instance, within the On-site Services activity in France in Fiscal 2013, 1,827 employees were promoted internally.
Sodexo's commitment to providing career opportunities is a key driver of employee motivation. In the 2012 Engagement Survey, 79%* of employees say they feel they have opportunities to grow within Sodexo.
In Fiscal 2013, Sodexo continued the deployment of Ingenium, an international talent management system, which helps Sodexo's Human Resources team manage the annual performance review process, succession planning and the creation of personal development plans. Since 2010, 50% of managers worldwide benefi t from this program, with an objective to reach all managers by 2015.
* Employee Engagement Survey 2012 on a representative sample of 130,000 employees.
One of Sodexo's commitments as an employer is to making the professionalization and promotion of employees a priority. This commitment has been specifi cally addressed in France since 2005 through its professionalization policy.
As part of the Employee Training Plan, professionalization periods were instituted to provide employees with opportunities to earn professional qualifications. The Certifi cate of Professional Qualifi cation (CPQ ) is recognized by the French government and enables graduates to develop their employability.
The CPQoff ers varied professionalization opportunities to all employees such as becoming a site manager, a chef, a qualifi ed foodservices employee and, since Fiscal 2013, a housekeeper.
Since 2005, 1,400 employees have obtained a certifi cate. In Fiscal 2013, 300 employees participated in the CPQ program.
The Sodexo Management Institute (SMI), one of the first management training centers, accompanies Sodexo's top 1,200 managers in further developing their leadership skills. The Institute training modules combine on-the-job learning projects, face-to-face sessions and e-learning .
A new program, "S ofocus," was rolled out in Fiscal 2013. Its goal is to support the deployment of Sodexo's strategic Quality of Life positioning. As of August 2013, four sessions have been organized with a total of 350 participants.
In Fiscal 2013, 1,848 front-line staff were promoted to site management.
Sodexo has unrivaled expertise in improving Quality of Life in the workplace. Naturally, Sodexo's own employees also benefi t from this expertise.
Whether they work in schools, hospitals, factories, prisons or on off shore platforms, employees work better if they are provided with a supportive, stable and healthy working environment. Sodexo's long-term commitment to its employees' Quality of Life is refl ected in the importance placed on the quality of the managerial relationship, the protection of employees' health and safety and the assistance provided to help them maintain an appropriate work-life balance.
Sodexo's "LifeWorks" offer provides personal and professional resources to U.S. employees and their families to help them manage life's daily challenges. From dependent care to fi nancial assistance to planning a special vacation, "LifeWorks" professional consultants are accessible by telephone 24/7 to every employee.
The "LifeWorks" website off ers employees information resources, chat rooms and workshops covering a wide variety of subjects, highlighting a specifi c topic each month. Among the most commonly discussed topics are childcare, caring for family members who are elderly or have disabilities, fi nancial or legal issues and healthrelated concerns.
Launched in 2010, this initiative has proven highly successful with 21,856 employees seeking help from "LifeWorks" in Fiscal 2013, generating 1,469 consultations of which 881 were in person.
85%* of employees say that their physical work environment is appropriate to the type of work they perform on a daily basis.
* Employee Engagement Survey 2012 based on a representative sample of 130,000 employees.
Health and safety is a strategic priority for Sodexo and integral to the Group's mission to improve Quality of Life. Sodexo is committed to providing safe working conditions and safe services that do not cause injury or illness. The Group believes that integrating health and safety into everything it does is essential to minimize risk to people and property.
Recognising the critical importance of leadership for health and safety, Sodexo's Health and Safety governance is led by the Group Chief Executive Offi cer and monitored by the Board of Directors.
Sodexo's global health and safety management system, defi ned by the Group Health and Safety Director and approved by the Chief Executive Offi cer and the Executive Committee is based on OHSAS 18001*. It comprises three fundamental components; the Group Health and Safety Policy, the Group Health and Safety Core Processes and the Group Health and Safety Reference Standards. The management system as a whole provides the framework to deliver the Group Health and Safety Policy expectations within each business entity. The Group Reference Standards defi ne minimum global standards for specifi c health and safety topics and risks associated with the services that are provided.
All employees are expected to personally demonstrate their commitment to support and improve the health and safety culture: Every meeting, for example, is expected to start with a safety moment which, at a minimum, communicates the health and safety arrangements to all of the attendees.
Learning from health and safety incidents drives continuous improvement and is a mandatory expectation defi ned in Sodexo's Health and Safety Policy. Given the Group's global scale and the wide range of Quality of Life services provided, the use of technology is essential for eff ectively sharing this information between teams.
Salus is the Group's global health and safety soft ware platform used by employees around the world to share experiences, helping to prevent accidents and continuously improve health and safety performance. It generates KPIs that are used to track progress and to defi ne appropriate actions.
Fiscal 2013 employee work-related accidents: 7,305, a 4% decrease compared to Fiscal 2012.
In Fiscal 2013, 17 countries representing 78% of Group revenues held one or more OHSAS 18001 certifi cation (occupational health and safety)*.
For Sodexo, diversity and inclusion is an economic imperative and a fundamental component of the Company's overall growth strategy. In providing services to 75 million consumers around the world, Sodexo employees must understand their backgrounds and be attentive to their needs. In order to deliver innovative and eff ective services that improve the Quality of Life for clients and consumers, the composition of Sodexo teams must refl ect the diversity of the population they serve.
* Occupational Health and Safety Assessment Series is an international management system standard. An ISO Project Committee is currently working on transforming OHSAS 18001 into an ISO standard, fully consistent with the ISO international management system standards (examples: ISO 9001 for Quality and ISO 14001 for environment).
In order to make diversity and inclusion a strategic priority, Sodexo has identifi ed fi ve key areas of focus:
Sodexo has identifi ed several main drivers to support its commitments: ensuring and strengthening the commitment of leaders; increasing recruitment, development, engagement and retention of top talent; fostering a culture of diversity and inclusion developed at all levels and in all functions; and making diversity and inclusion a source of competitive advantage.
Since Fiscal 2009, representation of women in Sodexo's Senior Leaders has risen from 18% to23%. The goal for 2015 is 25%. 38% of women on the Board of Directors. 42% of women in all management positions.
54% of women in total workforce.

The 50-member Diversity and Inclusion Global Task Force was launched six years ago to develop and implement global initiatives supporting Sodexo's ongoing commitment to diversity and inclusion.
Sodexo measures progress and success through a scorecard that tracks both quantitative and qualitative accountability to ensure the continued sourcing, development and retention of a diverse and highly skilled workforce.
Sodexo integrates diversity and inclusion into its programs, policies and practices at every level of the organization. Sodexo's leadership teams are committed to ensuring that diversity and inclusion is embedded in everyday business activities, from recruiting the best talent to providing consumers and clients with the most innovative services.
The cornerstone of Sodexo's strategy for gender balance and the advancement of women is SWIFt – the Sodexo Women's International Forum for talent. Launched four years ago by Michel Landel, Sodexo Chief Executive Offi cer, SWIFt brings together 28 senior women leaders representing 14 diff erent nationalities and all areas of the organization to increase women's representation in leadership positions through tangible initiatives and actions in support of a specifi c target: 25% female representation among Sodexo's Senior Leaders by 2015.
The Steering Committee focuses on key themes, including internal and external communications, the raising of awareness within the organization, leadership and pipeline development, work flexibility and the development of diversity and inclusion networks.
Sodexo strives each day to foster a culture of diversity that respects diff erences, enhances ideas and encourages sharing of individual experiences in order to increase the engagement of teams and the eff ectiveness of the Company's strategy.
Every year on March 8, Sodexo celebrates International Women's Day under the leadership of Sodexo Women's International Forum for talent to celebrate the achievements of women: past, present and future.
Sodexo's initiatives for 2013 include an eight-day online showcase of insights from 12 women on Quality of Life – Sodexo clients, employees and opinion leaders – from Brazil, Chile, the United States, India, France, Austria and Italy and from across diff erent sectors, including defense, justice, education and corporations.
In addition, Sodexo has asked the OECD to provide a comprehensive and objective overview of women's perceptions of Quality of Life. This overview draws on and analyzes the Better Life Index, a unique indicator launched by the OECD in 2011.
In Fiscal 2013, close to 30 entities from North America, Central and South America, Europe and Asia brought their own perspectives and priorities to the day's celebrations.
In Fiscal 2013, 18 networks worldwide promoted diversity and inclusion.
Diversity and inclusion is a source of competitive advantage – and a key component of Sodexo's long-term growth strategy. It is embedded in all aspects of business, through the development of 44 innovative partnerships with clients and with national and international institutions. Examples include the International Labour Organization (ILO) Global Business and Disability Network, AFIP in France to promote the inclusion of recent graduates from ethnic minorities and Pride at Work Canada, a professional organization created to support the lesbian, gay, bisexual, and transgender (LGBT) community in Canadian workplaces.
As a diversity friendly company, Sodexo is committed to supporting its 668 employees with disabilities in Brazil at every moment of their professional life.
Teams have designed key innovations to facilitate the inclusion of disabled colleagues such as the simultaneous presentation of all employee videos in sign language and the creation of a series of videos that raise awareness integrate people with disabilities into the workplace.
Policies and procedures also are being reviewed to ensure equitable treatment and support for individuals with disabilities.
Since its creation, Sodexo has always maintained excellent social dialogue with its employees and their representatives in the countries where the Company operates. Such dialogue:
For over 10 years, Sodexo has maintained an excellent dialogue with the International Union of Food Workers (IUF) and in December 2011 became the fi rst international company to sign an International Framework Agreement with IUF.
In addition, Sodexo organizes annually a meeting of the European Works Council, which includes employee representatives from 22 countries, and a quarterly meetingof the Council's Executive Committee to discuss topics of common interest such as senior employees.
Sodexo is committed to respecting the right of employees to join the trade union of their choice or not as they so choose and to bargain collectively, free from any form of retaliation that might impair their ability to exercise their trade union rights as defi ned by the International Labour Organization (ILO).
Sodexo recognizes that companies have a responsibility to respect human rights as outlined in the United Nations Guiding Principles on Business and Human Rights. As a signatory to the United Nations Global Compact and in accordance with the OECD Guidelines for Multinational Enterprises, Sodexo is committed to respecting Human Rights in every country where it operates, as informed by the Universal Declaration of Human Rights and the ILO Declaration on Fundamental Principles and Rights at Work.
In 2010, Sodexo draft ed the Sodexo Charter concerning Fundamental Rights at Work and implemented a global program that includes mechanisms for performing assessments and action plans to ensure consistent communication and implementation of Sodexo's commitments across the globe. The four fundamental rights at work are:
In January 2013, a 30-minute e-learning module on Fundamental Rights at Work was launched for the top 1,200 managers worldwide. This module, which reviews the commitments outlined in the Sodexo Charter c oncerning Fundamental Rights at Work, includes interactive examples to challenge and inform managers on the importance of respect for global labor standards in accordance with local laws.
In Fiscal 2013, 94% of employees worked in countries having the Human Rights policy available in at least one offi cial language.
As a world leader in Quality of Life services, Sodexo plays a key role in the consumption habits of 75 million consumers. Sodexo's commitments to nutritional education, balanced diet, health and wellness are the cornerstone of its offer. Sodexo has identified three commitments to actively promote nutrition, health and wellness:
Sodexo's global Food Safety and Hygiene Policy defi nes a management framework for food safety consistent with ISO 22000 (food safety) that incorporates good hygiene practices and generic HACCP (Hazard Analysis and Critical Control Points) controls. Requirements of the system include health monitoring, hygiene, management of food suppliers, training, audits, food service facilities and equipment, inventory control and verifi cation of use-by dates and temperature.
All Sodexo food service operations are required to implement the Global Food Safety & Hygiene Policy. Progress is tracked using Key Performance Indicators in the following areas; Food Supplier Authorization, Food Safety Training, Food Safety Audits and Food Safety Incident Tracking.
In Fiscal 2013, 12 countries representing 65% of On-site Services revenues had one or more ISO 22000 certifi cation (food safety).
The promotion of health and wellness improves Quality of Life by reducing chronic diseases such as diabetes, heart disease and high blood pressure (hypertension), each of which are prevalent and increasing in both developed and developing countries.
Sodexo developed Well Track, an innovative well-being solution for the Oil and Gas off shore industry. Through a comprehensive incentives-based program, off shore workers are constantly encouraged and rewarded for getting and staying in shape – at work and on leave, both physically and mentally.
Well Track, the Wellness program for off shore employees includes a three-pronged approach for Wellness:
During the pilot phase Sodexo was also able to track and measure the impact work/life initiatives had during home leave on the participants as fi tness initiatives and engagement in wellness activities increased with the intervention of a coach and home-based coaching.
With more than 4,900 dietitians, Sodexo is the largest private sector employer of these professionals in the world.
Through online best practices sharing capabilities, Sodexo managers around the globe can access recipes and menus that meet the Company's nutritional criteria and respond to increasing consumer requests for healthy food choices. For example, Sodexo has recently introduced a global off er, Equi-Lunch, designed to meet the needs of consumers at work interested in increasing their vegetable-based options. The off er is adapted by chefs to meet local tastes in their country.
Pilot programs in several countries, including France, Norway, Gabon and Chile, have provided valuable insights that will be used to develop the company-wide roll out of Sodexo's "10 Golden Rules for Nutrition, Health and Wellness." Materials prepared by these countries, and feedback from consumers, will be shared so that countries can apply the rules in a customized manner that meets their needs, cultures and standards.
Sodexo links dietitians to regularly exchange information, experiences and best practices. The network facilitates collaboration on projects including menu development and ensuring recipes meet nutritional standards. The global group works together to create educational programming aimed at preventing diet-related chronic diseases, such as obesity or diabetes. This network has currently been deployed in 11 countries (Australia, Austria, Brazil, France, Gabon, India, Malaysia, Sweden, Thailand, United Arab Emirates and the United Kingdom) and will be progressively deployed to the rest of the Group.
4,904 dietitians employed by Sodexo.
Many countries' populations have intake levels of sugar, salt and fats that are higher than both international and national recommendations.
Sodexo has taken numerous actions as part of its commitment to "provide and promote choices with reduced sugar, salt and fats at all client sites by 2015," including looking at ways to reduce salt content across the entire food chain, from suppliers to end consumers.
Turkey burgers, oft en considered and promoted as a lean alternative to beef, can be extremely high in fat and loaded with sodium. Sodexo Supply Management worked with producer Jennie-O to create a healthier and popular alternative. Sodexo has sold more than 4.8 million reduced-salt turkey burgers over the last two years, eliminating one ton of salt and 74 tons of fat from consumer diets as it continues to engage with suppliers to improve the nutritional value of its menu off ers.
Soup is perceived as a healthy, hearty comfort food but oft en contains levels of sodium that approach the maximum recommended daily level. Sodexo worked with Unilever to convert all beef, chicken and vegetable soup bases to a lower sodium version.
<-- PDF CHUNK SEPARATOR -->
Since its founding, Sodexo has worked to contribute to the economic and social development of the communities, regions and countries where it operates. Sodexo is committed to making a positive impact through its activities on local people's Quality of Life.
Sodexo has three commitments to local communities:
STOP Hunger is Sodexo's long-standing global program to combat hunger and malnutrition.
As a global company with strong local presence, Sodexo understands that these issues are complex, interrelated and that the causes – and therefore the solutions – vary by country and region. For these reasons, Sodexo seeks to make a lasting contribution by mobilizing all of its teams and expertise, working with host communities and local partners.
Sodexo's approach is based on two key elements:
In April 2013, Sodexo teams in 25 countries participated in the annual Servathon campaign. Throughout the month, more than 30,000 employees volunteered over 70,000 hours and served more than 450,000 meals.
Examples of 2013 Servathon activities include:
In Fiscal 2013, 42 countries deployed the STOP Hunger initiative.
Sodexo reinforced its long-standing commitment to support local community development in 2013, launching a Supply Chain Inclusion Program and setting a commitment to achieve program goals in all countries where it operates by 2020.
The Supply Chain Inclusion Program leverages best practices from Sodexo operations around the world (including Australia, Canada, India, Peru, the UK and the U.S.) to develop strong and sustainable relationships with suppliers in one or more of the following categories:
Sodexo contributes to improved Quality of Life in developing countries by giving preference in purchasing to products that meet its standards for fairly traded products. To achieve this, Sodexo works to clearly identify and label "fairly traded certifi ed products" throughout the supply chain.
Sodexo's Aspretto off er of organic and fairly traded teas and coff ees is now available on 866 sites in 19 countries representing 84% of Group revenues. A portion of revenues generated by these sales is donated annually to support Sodexo's STOP Hunger program. Through the eff orts of the Company's Supply Chain and Marketing teams, and supported by the Aspretto off er, the share of fairly traded certifi ed coff ee has more than doubled since Fiscal 2009.
The percentage of certifi ed fairly traded coff ee served by Sodexo (as measured in kilograms) has increased every year, reaching 24% in Fiscal 2013.
Sodexo works to reduce environmental impacts at client sites, promote sustainable sourcing practices and optimize natural resource consumption.
Sodexo has identifi ed eight commitments in four areas for protecting the environment:
• "We will reduce our carbon footprint in all countries where we operate and at client sites by 2020."
• "We will reduce our water footprint in all countries where we operate and at client sites by 2020."
In Fiscal 2013, 28 countries representing 50% of Group revenues of countries had one or more 14001 certifi cations (environmental management).
Sodexo works continually to improve its supply chain with a strong focus on its sourcing, traceability and transparency.
Sodexo's Supplier Code of Conduct addresses issues identifi ed through the United Nations Guiding Principles for Business and Human Rights such as fundamental rights at work, business ethics, employee health and safety and environmental management practices.
Sodexo requires all suppliers, regardless of their size, to comply with this Code. Key suppliers are also asked to regularly update Sodexo buyers on their projects and progress on their sustainable development commitments.
Sodexo is reinforcing compliance with its Global Sustainable Supply Chain Code of Conduct through the introduction of an online registration tool. This tool leverages the power of technology to monitor progress through an electronic database of signatories and accelerates compliance by enabling suppliers to sign the Code online.
A global online supplier assessment process is being introduced.
KEY FIGURE
Sodexo is working with the WWF (World Wildlife Fund) to develop a sustainable sourcing strategy for the following priority commodities: fruits and vegetables, palm oil, soy, beef and dairy.
In April 2012, the Company launched the deployment of its work on sustainable palm oil through issuance of a position paper and a range of implementation tools. Applicable in all countries where Sodexo operates, this commitment requires that all frying oil and margarine will be sourced from certifi ed sustainable palm oil by 2015 or, where not immediately possible, off set through GreenPalm* certifi cates.
Development of positions and deployment plans for each of the remaining commodities is underway.
* GreenPalm is an online certifi cate-trading program supporting the production of sustainable palm oil exclusively endorsed by the Roundtable on Sustainable Palm Oil (RSPO), a not-for-profi t association that unites stakeholders from seven sectors of the palm oil industry to develop and implement global standards for sustainable palm oil.
Sodexo's European supply chain teams have continued with their work to improve the sustainability of fruit and vegetablesourcing. Suppliers for bananas, pineapples and oranges meet three criteria:
As of Fiscal 2013, 15 countries representing 36% of On-site S ervices revenues selected products that support the development of a sustainable palm oil industry.
Sodexo's strategy for sustainable seafood seeks to protect this important resource by:
Sodexo has a worldwide agreement with the Marine Stewardship Council (MSC), an independent non-profi t organization, which off ers a certifi cation program for maintaining healthy fi sh stocks and reducing ecosystem impacts of fi sheries for wild-caught fi sh. MSC's Chain of Custody Certifi cation assures Sodexo and its clients and consumers that certifi ed seafood is not mixed with or substituted for non-certifi ed seafood at any step of the chain.
Achievements in Fiscal 2013 include: MSC certifi cation for four sites in Belgium, including the European Parliament and a central kitchen serving 200 schools; two central kitchens for schools in France serving 49 schools; and the launch of a pilot program on 10 Corporate sites and higher education sites in the U.S. In the Washington, D.C. metro area alone, the program reaches more than one million consumers.
Sodexo is increasing the proportion of sustainable products and equipment it uses, including through product selection in designated priority categories such as paper disposables, cleaning products and offi ce paper.
* Global GAP (Good Agricultural Practice) is a not-for-profit organization that offers worldwide voluntary standards for the certification of agricultural products around the globe.
2
Sodexo Benefi ts and Rewards Services launched a global initiative to move to electronic processes to improve effi ciency and reduce the Company's ecological footprint. Involving 21 countries, the global "Save the Trees" challenge shows that big results can be achieved just by changing individual printing practices with business partners (suppliers, clients, affi liates).
By investing in and implementing new electronic solutions, such as e-contracts, web ordering, e-invoices, electronic workfl ows, e-pay slips and e-banking, Sodexo reached its target of reducing printed materials by 25% by September 2013.
As of Fiscal 2013, 67% of paper disposables were certifi ed sustainable.
Working toward its commitment to reduce its carbon footprint in all countries and at sites where it operates by 2020, Sodexo joined with the WWF to develop a unique tool to quantify current emissions.
Sodexo is working to set a carbon reduction, including Scope 1, 2 and 3* emissions and to create meaningful actions with both clients and supplier partners.
Because an accepted methodology did not exist for its agricultural supply chain or client sites, Sodexo worked closely with WWF to create new tools to estimate and measure emissions based on recent peer reviewed lifecycle assessments. The tool has been used to evaluate the supply chain in 14 countries (Australia, Belgium, Brazil, Canada, Chile, Finland, France, Germany, Italy, Netherlands, Spain, Sweden, the UK and the U.S.) In addition to measuring emissions, the tool is also used to identify hotspots for action and set achievable targets.
* Emissions generated directly and indirectly by an entity can be classifi ed into "scopes," based on the source of the emissions:
Sodexo's international environmental working group is now using this tool to assess energy and emission levels in supply chain "hotspots" such as beef and dairy.
Sodexo is also working with WWF to create a similar estimation and measurement tool for client sites to identify potential energy and cost savings that could be achieved through on-site operational expertise.
One of the year's major achievements was developing an understanding and ability to measure Sodexo's water footprint (defi ned as the total amount of water used for the production or the consumption of goods and consumed services). In partnership with the WWF, the Company identifi ed "hot spots" on which it needs to focus attention and defi ne the actions to be taken.
An online training module for all site managers and Better Tomorrow Plan Champions continues to increase awareness among employees on water-related issues.
At the Duracell plant in Aarschot, Sodexo is saving 100,000 liters of fresh water and 5,000 liters of cleaning products per year. It was determined that the same cleanliness results could be achieved for the client with less water and a lower concentration of cleaning products.
More than 99% of Sodexo sites worldwide have implemented initiatives to reduce non-organic and organic waste.
In Fiscal 2013, Sodexo's global Waste Watch initiative identifi ed the causes of and ways to reduce food waste in food preparation*. Waste Watch requires teams to collect, measure and track the amount of food wasted in preproduction (such as food that is prepared and cooked but not plated).
Sodexo conducted pilot programs at 23 Corporate and 9 Education sites in France to identify the most eff ective ways of reducing food waste due to variations within each segment. This information will serve as the basis for developing operational standards for both client segments and broadening the deployment in the spring of 2014.
* It is estimated that between 4-10% of the food purchased in foodservices operations ultimately becomes kitchen waste before ever reaching the consumer. (Source: LeanPath).
The involvement of stakeholders is a key driver for optimizing the Group's corporate responsibility commitments. Employees, clients, consumers, suppliers and institutions: Sodexo maintains an ongoing dialogue with all stakeholders to unite the eff orts of all.
The success of the Group's eff orts depends heavily on its ability to engage and sustain a dialogue with its employees, who are its best ambassadors with clients and consumers.
Sodexo continues to involve an increasing number of employees in its corporate responsibility eff orts through actions that include:
Sodexo supports its clients' sustainability strategies and contributes to strengthening their reputations.
The Group believes that sustainability is a potentially signifi cant growth opportunity, because:
sustainability. They look to Sodexo for visible performance improvements to help them achieve their own objectives;
We engage
Through its study of consumer trends, the Group has identified 14 trends of which four demonstrate the increased awareness of consumers of the links between services provided by Sodexo, sustainable development and health.
• Mind & Body You.
Growing focus on body fi tness, body performance, encompassing, physical, emotional and spiritual dimensions to insure a more balanced and meaningful life.
• Ethical Consciousness.
Make a difference in a world in which ethics are increasingly relevant and actionable.
• Search for Authenticity.
New desires to get back to basics and regain lost benefi ts of past times.
• Self-Preservation.
Strategies for looking aft er oneself in an increasingly uncertain world.
The Group has further researched the impact of these trends on consumers on its sites through its marketing and consumer satisfaction survey tools.
Sodexo empowers consumers to improve their health and wellness by sharing educational, topical and consumer friendly information through traditional and digital
In October 2012, 1,813 client sites in 26 countries participated in Sodexo's first ever WasteLESS Day, working to engage consumers to make pledges to help reduce waste, primarily food waste. Experiences and lessons learned from this event were incorporated into planning for an expanded WasteLESS Week for October 2013 focused on supporting Sodexo's commitments to reduce both organic and non-organic waste throughout the entire year.
95% of Sodexo's workforce interacts on a daily basis with clients and consumers.
Sodexo partners with suppliers on its commitments to local communities (STOP Hunger), reducing environmental impact (sustainable seafood) and health and wellness (developing menu items that are lower in salts, sugars and fats). This collaboration throughout the value chain was cited by RobecoSAM* as one of the hallmarks of Sodexo's continued leadership for its industry.
* RobecoSAM is an asset management company specializing in sustainable investment in collaboration with the Dow Jones Sustainability Indices. RobecoSAM's "Sustainability Yearbook" is considered the world's leading publication for corporate social responsibility.
Sodexo regularly consults external stakeholders to advance its corporate responsibility strategy and innovations.
Stakeholder engagement is one of the core skills for minimizing negative environmental and social consequences and maximizing positive impacts from Company activities. Sodexo engages in transparent, ongoing dialogue with external stakeholders worldwide to promote healthy living.
Examples include:
Rankings and awards
Sodexo's sustainability performance was recognized with three awards at the World Economic Forum 2013 in Davos: Sector Leader, Gold Class and Sector Mover.
The RobecoSAM Sustainability Yearbook is regarded as the world's most comprehensive publication on corporate social, economic and environmental practices.
Sodexo's 82% score was the highest overall score in its business sector, (compared to an average score of 47%). Sodexo was the only company in its sector to attain Gold Class status and was named a Sector Mover for achieving the largest improvement in sustainability performance compared to last year. Sodexo earned the best score in the economic and social areas and was highly ranked on environmental performance.
Sodexo received Europe's "Active Aging Award" in recognition of the Company's intergenerational approach to human resources that promotes the return to or continued employment of older workers.
In 2013, Sodexo was named one of Canada's Top Employers for Young People as well as one of the country's Greenest Employers.
Sodexo was ranked second among the Best Companies for Mothers and Fathers in a study organized by Fundación Chile Unido and El Mercurio newspaper. The results are based on responses of employees regarding their company's practices and benefi ts that enable work-life balance and contribute to employees' quality of daily life. At Sodexo Benefi ts and Rewards Services in Chile, the voluntary and anonymous internal survey drew a 96% participation rate.
The Teletón Foundation recognized Sodexo's for its employees' support for children sponsored by the institution and for the Company's commitment to fostering diversity and inclusion among its 20,000 employees in Chile.
Sodexo, received the 2012 Asian Sustainability Leadership Award for "Outstanding Social Impacts." The awards are presented to individuals and organizations which demonstrate excellence in their sustainability performance and serve as role models in their awarded category.
Sodexo was recognized with the Subir Raha Corporate Social Responsibility Awards for its sustainability initiatives in the areas of community development and fi ghting malnutrition in Chennai through its STOP Hunger program, in partnership with Eco Kitchen. The Subir Raha Centre for Corporate Governance awards companies for excellence in community development and provision of humanitarian aid and relief.
Sodexo's eff orts to promote equal opportunity for women were recognized with a 2012 Best Employers for Women Award and Distinction at the WILL* Forum India (the Forum for Women in Leadership). The award refl ects Sodexo's practices and structured processes, including benchmarking the progress of women within the Company, organizing cross-industry mentoring programs for women executives and committing to targets for increasing the percentage of women across all levels of management.
The National Federation of Christian Trade Unions (CNV) recognized Sodexo with the 2012 Employers Catering Award. The CNV has over 350,000 members, including 14,000 employees in the foodservices sector. The award recognizes foodservices industry employers for their proactive human resources policies and actions.
For the third time, Sodexo won the Fairtrade@Work 2012 campaign, which promotes the use of fair trade products. Organized by the Max Havelaar Foundation, the award focuses on a company's sustainability commitment, based on the originality of its approach, the number of Fairtrade products used and the contribution to employee awareness.
* Women in Leadership and Learning (WiLL) was launched to promote a culture of personal and professional development for the women who contribute to Sodexo's success and the communities it serves worldwide .
Rankings and awards
Sodexo received a Footprint Award in the "Waste Management and Reduction" category for helping Central Manchester University's NHS Foundation Trust reduce its food waste by 64.5%, by applying its food waste segregation strategy.
For the third consecutive year, Sodexo earned the Corporate Responsibility Index Gold Rank from Business in the Community.
Healthworks, Sodexo's health and fi tness off er, has received ISO 9001 certifi cation. Sodexo met the internationally recognized standard through its Quality Management System (QMS) used on all Sodexo Healthworks sites, which ensures uniform application of high standards in areas such as methods, materials and equipment.
Sodexo's mobile recruitment application received two awards in recognition of its forward thinking approach to talent acquisition in an increasingly competitive labor market. The Company's pioneering adoption of innovation and technology to attract and retain diverse, top talent in an increasingly mobile, digital world won Workforce Management Magazine's 2012 Optimas Award for Vision as well as the Society for New Communications Research's 2012 SNCR Award for Mobile Media.
Sodexo was ranked number one on DiversityInc's 2013 Top 50 Companies for Diversity. Close to 900 companies from a wide range of industries participated in this year's survey including consulting, retail, manufacturing and banking.
Announcing the recognitions to U.S. employees, Senior Vice President and Global Chief Diversity Offi cer Rohini Anand said, "Sustaining our ranking is a testament to the hard work, commitment and contributions of our employees. However, achieving this success only means we must raise the bar, identify new opportunities and embed diversity and inclusion deeper into our organizational culture."
| Fiscal 2013 | Fiscal 2012 | ||
|---|---|---|---|
| GENERAL INFORMATION | |||
| ; | % of Group revenues of countries having one or more ISO 9001 certification | 56.8% | 57.1% |
| We Are | |||
| BUSINESS INTEGRITY | |||
| ;; | % of employees working in countries having the Sodexo Statement of Business Integrity available in at least one official language |
97.9% | 98.8% |
| We Do | |||
| AS AN EMPLOYER | |||
| Workforce | |||
| ;; | Total Workforce | 427,921 | 421,391 |
| Per category | |||
| ;; | Employees | 379,036 | 371,180 |
| ;; | • Male employees | 167,922 | 162,821 |
| ;; | • Female employees | 211,114 | 208,359 |
| ;; | Managers | 48,885 | 50,211 |
| ;; | • Male managers | 28,280 | 29,684 |
| ;; | • Female managers | 20,605 | 20,527 |
| By activity and client segment | |||
| ; | On-site Services | 97% | 97% |
| ; | • Corporate | 40% | 40% |
| ; | • Education | 22% | 22% |
| ; | • Health Care | 15% | 14% |
| ; | • Remote Sites | 10% | 10% |
| ; | • Defense | 3% | 4% |
| ; | • Sports and Leisure | 3% | 3% |
| ; | • Seniors | 3% | 3% |
| ; | • Justice | 1% | 1% |
| ; | Benefits and Rewards Services | 1% | 1% |
| ; | Personal and Home Services | 0.5% | 0.5% |
| ; | Group headquarters and shared structures | 1.5% | 1.5% |
; All the published information was subject to verification by independent third party entities designated by Sodexo .
;; These indicators were subjected to a higher level of assurance called "reasonable assurance" by the same third party entities. The assurance report is available in the Corporate Responsibility/Assessing our progress/Indicators section of the Sodexo Group website www.sodexo.com or by clicking here.
| Fiscal 2013 | Fiscal 2012 | ||
|---|---|---|---|
| Per geography | |||
| ;; | North America | 132,611 | 123,698 |
| ;; | Continental Europe | 102,236 | 103,558 |
| ;; | United Kingdom and Ireland | 35,072 | 38,035 |
| ;; | Rest of the World | 158,002 | 156,100 |
| Per age | |||
| ;; | Under 30 | 27.5% | |
| ;; | 30 - 40 | 24.0% | |
| ;; | 40 - 50 | 23.9% | |
| ;; | 50 - 60 | 17.7% | |
| ;; | Over 60 | 6.9% | |
| Other workforce indicators | |||
| ; | Employee retention rate | 67.8% | 60.0% |
| ; | Site management retention rate | 82.2% | |
| Respect H uman R ights | |||
| ; | % of employees working in countries having the Human Rights policy available in at least one official language |
94.2% | 90.9% |
| Employee development | |||
| Access to employment | |||
| ; | New hires (excluding acquisitions and transfers) | 133,861 | 150,943 |
| ; | • Employees | 126,937 | 143,359 |
| ; | • Managers | 6,924 | 7,584 |
| Internal promotion | |||
| ; | Site managers and other non-site staff promoted to off-site management | 533 | 488 |
| ; | % of off site management positions filled by internal promotion | 33.1% | 27.1% |
| ; | Front-line staff promoted to site management | 1,848 | 2,250 |
| ;; | % of site management positions filled by internal promotion | 24.0% | 26.4% |
| Training | |||
| ; | Total number of training hours | 4,774,255 | 5,407,097 |
| ;; | Number of employees participating in at least one training program | 351,071 | 327 269 |
| ; | • Employees | 294,319 | 279,694 |
| ; | • Managers | 56,752 | 47,575 |
| ;; | % of employees particating in at least one training program | 82.6% | 77.5% |
| Employee engagement (survey every 2 years) | |||
| ;; | Group Employee Engagement Rate | 57% | |
| Diversity and inclusion | |||
| Representation of women | |||
| ;; | % of women's representation on the Board of Directors | 38% | 38% |
| ;; | % of women's representation among Group Senior Leaders | 23% | 23% |
| ;; | % of women in management positions | 42% | 41% |
| ;; | % of women's representation in total workforce | 54% | 54% |
; All the published information was subject to verification by independent third party entities designated by Sodexo .
;; These indicators were subjectedto a higher level of assurance called "reasonable assurance" by the same third party entities. The assurance report is available in the Corporate Responsibility/Assessing our progress/Indicators section of the Sodexo Group website www.sodexo.com or by clicking here.
2
Indicators, reporting methodology and Statutory Auditors' Report
| Fiscal 2013 | Fiscal 2012 | ||
|---|---|---|---|
| Occupational health and safety – certification | |||
| ; | % of Group revenues of countries having one or more OHSAS 18001 certification |
78.5% | 78.2% |
| ;; | Number of work related accidents | 7,305 | 7,635 |
| NUTRITION, HEALTH AND WELLNESS | |||
| Food safety – certification | |||
| ;; | % of Group revenues of countries developing and promoting health and wellness solutions |
93.5% | 96.0% |
| ; | % of On-site Services revenues of countries having one or more ISO 22000 certifications |
65.0% | 66.4% |
| Advocate balancing food options | |||
| ; | Number of registered dietitians employed by Sodexo | 4,904 | 4,702 |
| LOCAL COMMUNITIES | |||
| STOP Hunger | |||
| ;; | Number of countries having implemented the STOP Hunger initiative | 42 | 42 |
| Fairly traded certified products | |||
| ; | % in kg of certified fairly traded coffee | 23.8% | 18.6% |
| ENVIRONMENT | |||
| Environment management | |||
| ; | % of Group revenues of countries having one or more ISO 14001 certification | 50.4% | 52.9% |
| Sustainable supplies | |||
| Supply chain Code of Conduct | |||
| ;; | % of spend with contracted suppliers having signed a supplier Code of Conduct | 84.8% | 87.5% |
| Local seasonal or sustainably grown or raised products | |||
| ;; | % of On-site services revenues of countries selecting products that support the development of a sustainable palm oil industry |
35.9% | 35.4% |
| Sustainable equipment and supplies | |||
| ; | % of spend on certified sustainable paper disposables as a % of total paper disposables |
66.8% | 63.2% |
; All the published information was subject to verification by independent third party entities designated by Sodexo .
;; These indicators were subjected to a higher level of assurance called "reasonable assurance" by the same third party entities. The assurance report is available in the Corporate Responsibility/Assessing our progress/Indicators section of the Sodexo Group website www.sodexo.com or by clicking here.
The consolidated workforce and environmental indicators are presented in section 2.6.1.
Sodexo's Human Resources and Sustainable Development strategy requires that workforce and environmental performance be measured with clear indicators. These indicators take into consideration the decentralized and primarily client site-based nature of Sodexo's operations and were selected to meet the following reporting objectives:
• to comply with legal requirements such as the Grenelle II law in France;
In addition, Sodexo's indicators:
Indicators generally include all entities which are fully consolidated for fi nancial reporting purposes, with the following exceptions:
Workforce indicators are consolidated for all Sodexo entities. Certain additional indicators provided are specifi c to the entities in France.
Environmental indicators are consolidated for entities representing 96% of Group revenues, compared to 94% in Fiscal 2012. This increase resulted from the inclusion of additional entities in the reporting scope.
Certain environmental indicators are applicable only to On-site Services or to Benefi ts and Rewards Services due to the nature of the indicator itself; for example, an indicator relating to the percentage of sustainable seafood purchased relates only to On-site Services entities which provide foodservice.
Three Sustainable Supply Chain indicators are consolidated for entities representing 91% of Group or On-site revenues.
Sodexo's commitments to social and environmental responsibility have always been central to the Group's fundamentals. The Group reinforced its workforce and environmental reporting in 2005 with the publication of its fi rst Corporate Responsibility Report and further developed its sustainability performance processes in 2009 when its sustainability roadmap, the Better Tomorrow Plan was launched. At the time, the Group committed to report its progress regularly and transparently.
Each year, Sodexo endeavors to improve its processes and to this end, has implemented a reporting tool with two modules for gathering and consolidating information. These tools were deployed to all Sodexo entities in Fiscal 2012.
Consistency checks are embedded within the tools and additional control testing is performed.
The consolidation of workforce data is performed by Group Human Resources and the consolidation of environmental data is performed by Group Sustainable Development.
Certain strategic workforce indicators are consolidated quarterly for a detailed follow up.
All information published in this report was verifi ed by the Group's external auditors*.
In addition to the "limited assurance" delivered by the external auditors in relation to indicators published for the requirements of Grenelle II, Sodexo requested an independent audit to a higher level of assurance called "reasonable assurance" of the following indicators:
* Statutory Auditors' Independent Third-Party Report on the Consolidated Social, Environmental and Societal Information provided in section 2.6.3.
With nearly 428 000 employees, Sodexo is present in 80 countries with diff ering regulations and operates across more than 33,300 client sites of diff erent sizes and types of activity.
The reconciliation tables for Grenelle II and the GRI are included in sections 9.3.4 and 9.3.5 of this document .
This is a free translation into English of the original report issued in French and is provided solely for the convenience of English-speaking readers. This report should be read in conjunction with, and construed in accordance with, professional guidelines applicable in France.
225, Quai de la Bataille de Stalingrad 92130 Issy-les-Moulineaux
Financial year ended August 31, 2013
To the shareholders,
As Statutory Auditors of Sodexo, acting as independent third parties (our accreditation applications have been accepted by COFRAC – the French certifi cation agency), we hereby present our report on the consolidated social, environmental and societal information (hereinaft er referred to as "CSR Information") provided in the management report for the year ended August 31, 2013, in accordance with the requirements of Article L.225-102-1 of the French Commercial Code.
It is the responsibility of the Board of Directors to prepare an annual report including the CSR Information required under Article L.225-102-1 of the French Commercial Code, in accordance with the protocol used (hereinaft er referred to as the "Protocol") by the Company, which is available on request from the latter.
Our independence is defi ned by regulations, the code of ethics of the profession and by the provisions of Article L.822-11 of the French Commercial Code. In addition, we have set up a comprehensive quality control system including documented policies and procedures to ensure compliance with the code of ethics, professional standards and applicable legislation and regulations.
It is our role, based on our work:
We called on our CSR experts to assist us in our work.
We performed our work from May to October 2013.
2
Indicators, reporting methodology and Statutory Auditors' Report
We performed the following work in accordance with professional standards applicable in France and the Order dated May 13, 2013 setting forth the arrangements governing independent third party engagements:
Based on our work, we attest that the required Information has been disclosed in the management report.
We conducted our engagement in accordance with the professional standards applicable in France, the Order dated May 13, 2013 setting forth the arrangements governing independent third party engagements and the International Standard on Assurance Engagements (ISAE) 3000.
We performed the following procedures to obtain limited assurance that the CSR Information does not contain any material misstatements and that it has been fairly presented, in all material respects, in accordance with the Protocol. A higher level of assurance would have required more extensive work.
We performed the following work:
* Total workforce by gender, category, age, geographical area, New hires excluding acquisitions and transfers, Employee retention rate, Site management retention rate, Site managers and other non-site staff promoted to non-site management, Front-line staff promoted to site management, Group employee engagement rate, Percentage of Group revenues of countries having one or more OHSAS 18001 certifi cation, Number of work related accidents, Total number of training hours, Percentage of employees participating in at least one training program, Percentage of Women's representation rate on the Board of Director/among Group Senior Leaders/in management positions/in total workforce, Percentage of Group revenues of countries having one or more ISO 14001 certifi cation, Percentage of spend on certifi ed sustainable paper disposables, Percentage in kg of certifi ed fairly traded coff ee, Percentage of On-site S ervicesrevenues of countries selecting products that support the development of a sustainable palm oil industry, Percentage of Group revenues of countries developing and promoting health & wellness solutions, Number of countries having implemented the STOP Hunger initiative, Number of registered dietitians, Percentage of spend with contracted suppliers having signed a supplier code of conduct, Percentage of Group revenues of countries having one or more ISO 9001 certifi cation, Percentage of On-site S ervicesrevenues of countries having one or more ISO 22000 certifi cation, Percentage of employees working in countries having the Human Rights policy available in at least one offi cial language, Percentage of employees working in countries having the Sodexo Statement of Business Integrity available in at least one offi cial language.
Regarding the consolidated quantitative information that we considered the most important:
The selected sample represents on average 52% of the workforce and between 50% and 69% of the quantitative environmental information tested.
Due to the use of sampling techniques and other limits inherent to all information and internal control systems, the risk of not detecting a material misstatement in the CSR Information cannot be completely eliminated.
Based on our work, we have not identifi ed any material misstatements that cause us to believe that the CSR Information, taken as a whole, has not been fairly presented, in all material respects, in accordance with the Protocol.
Paris La Défense and Neuilly-sur-Seine, November 13 , 2013
The Statutory Auditors
| PricewaterhouseCoopers Audit | KPMG Audit | |||
|---|---|---|---|---|
| Division of KPMG S.A. | ||||
| Sylvain Lambert | Yves Nicolas | Philippe Arnaud | Hervé Chopin | |
| Partner | Partner | Partner | Partner | |
| in charge of Sustainability Services |
in charge of Climate Change & Sustainability Services |
** On- Site Services France, Benefi ts andRewards France, On- Site Services UK andIreland, Benefi ts andRewards UK, On- Site Services Belgium, On- Site Services Spain, On- Site Services Italy, On- Site Services USA.
The following data comprises all employment aspects of all Sodexo operations in France, i.e., On-site Services, Benefi ts and Rewards Services, Personal and Home Services, the parent company and the Group's management companies .
As of August 31, 2013, Sodexo employed a total of 36,827 people in France.
Women represent 54% of total employees, 58% of front-line staff , 23% of site managers, 76% of non-site managers and 41% of non-site managers.

The average age is 41.7.

Data related to Sodexo's activities in France
4,627 staff were recruited in France on a permanent contract during Fiscal 2013 (compared to 5,693 in Fiscal 2012), comprising 2,784 by direct recruitment, 584 by conversion of fixed-term contracts into permanent contracts, and 1,259 by integrating employees from other service providers.

Conversion of fixed-term contract into permanent contract Direct recruitments on permanent contract
Employees integrated from other service providers
A strong focus on the recruitment of young people through apprenticeships and internships continues. More than 600 apprentices were hired during Fiscal 2013, and close to 120 higher education students completed their internships at Sodexo France, either at headquarters and regional offi ces, or directly on site.
As of August 31, 2013, 9% of employees were on fixedterm contracts (compared to 12% in Fiscal 2012).
During the fiscal year, employment on fixed-term contracts represented 13% of hours worked and temporary work represented 3%. These mainly concerned temporary replacements and spikes in workload.
500,126 hours of overtime were worked in Fiscal 2013, or 1% of hours worked.

1,552 employees had their employment contract terminated in Fiscal 2013, of which 120 were for economic reasons.
In Fiscal 2013, 132 front-line staff in France were promoted to site management and ten site managers were promoted, for a total of 142 employees promoted to a supervisory position by a change of grade. These figures do not include internal promotions within the same grade.
The working week is 35 hours (34.87 hours for most subsidiaries).
For Fiscal 2013, 74% of the workforce worked full-time. Part-time work involved 26% of the workforce.

In France, the average absenteeism rate based on the number of days absent was 7% for the workforce as a whole (decreased from 8% in Fiscal 2012). The reasons were as follows:

The average annual salary for a full-time front-line employee was 23,408 euro in France, which is 36% higher than the French legal minimum wage(1).
Pursuant to a law introduced in France on July 28, 2011 (which only pertains to the Group's activities in France) related to a profi t sharing bonus, on April 3, 2013 Sodexo reached an agreement with a majority of the collective bargainingorganizationsrepresented in Sodexo's entities in France. This agreement provides for the payment of a bonus of 80 euro (net of payroll taxes) to all employees in France (irrespective of compensation level, status (fixed term or permanent), or seniority, but subject to a minimum of three months of presence during the period from September 1, 2012 to August 31, 2013).
Profit-sharing agreements exist within Sodexo's French subsidiaries. The share of profits allocated to employees during Fiscal 2013 was 7,133,646 euro.
For Fiscal 2013, French payroll taxes represented 23% of the compensation of front-line staff . The employer's contribution was 43%.
The contribution to the financing of social and cultural activities promoted by the various Works Councils represented 0.6% of payroll.
In total, 44 collective agreements were signed in Fiscal 2013, including:
(1) The French gross legal minimum wage (Smic) in euro for a workweek of 37.87 hours, as of December 21, 2012.
Data related to Sodexo's activities in France
In Fiscal 2013, the number of work-related accidents has decreased by 13% compared to Fiscal 2012.
Thus, the frequency rate of work-related accidents in France was 29.1 in Fiscal 2013, and the severity rate was 0.8. There were 239 meetings of Health, Safety and Working Conditions Committees during the fiscal year. In addition, a collective agreement on the issue of specifi c diffi cult working conditions was signed in Fiscal 2012. This agreement calls for the implementation of a tool (e-SIPUP – Individual summary for the prevention of workrelated strain) for managing workplace Quality of Life.
Expenditure on trainingby all Sodexo businesses in France totaled 18.7 million euro in Fiscal 2013. This figure represented 2% of the entity's total payroll and is in line with Fiscal 2012 (18.5 million euro).

The number of training hours totaled 297,548 hours during the fiscal year.
In Fiscal 2013, Sodexo France has continued to promote diversity and professional equality.
Sodexo continues to promote diversity through the Council for Diversity and Inclusion, created in 2011 under the leadership of the Chief Executive Offi cer.
Inter-generational agreements were signed during the year with an eff ective date of October 1, 2013.
"Uni-vers", the network formed to unite the Company's women and men, meets regularly on these issues.
Data related to Sodexo's activities in France

| 3.1 | FISCAL 2013 ACTIVITY | |
|---|---|---|
| REPORT | 126 | |
| 3.1.1 | Fiscal year h ighlights | 126 |
| 3.1.2 | Fiscal 2013 performance | 129 |
| 3.1.3 | Consolidated fi nancial position | 139 |
| 3.1.4 | Outlook | 140 |
| 3.2 | SODEXO CONSOLIDATED FINANCIAL STATEMENTS AS OF AUGUST 31, 2013 |
142 |
| 3.2.1 | Consolidated income statement | 142 |
| 3.2.2 | Consolidated statement of comprehensive income |
143 |
| 3.2.3 | Consolidated statement of fi nancial position |
144 |
| 3.2.4 | Consolidated cash fl ow statement | 146 |
| 3.2.5 | Statement of changes in shareholders' equity |
147 |
| 3.3 | NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS |
148 |
|---|---|---|
| 3.4 | STATUTORY AUDITORS' REPORT ON THE CONSOLIDATED |
|
| FINANCIAL STATEMENTS | 212 | |
| 3.5 | SUPPLEMENTAL INFORMATION |
214 |
| 3.5.1 | Financial ratios | 214 |
| 3.5.2 | Two-year fi nancial summary | 215 |
| 3.5.3 | Exchange rates | 215 |
| 3.5.4 | Investment policy | 217 |
| 3.5.5 | Risk factors | 217 |
| 3.5.6 | Risk coverage | 221 |
3
3 CONSOLIDATED INFORMATION
Fiscal 2013 Activity Report
At the Board of Directors meeting held on November 12, 2013 and chaired by Pierre Bellon, Sodexo Chief Executive Offi cer Michel Landel presented the Group's performance for the fi scal year ended August 31, 2013.
Quality of Life has become widely recognized as an agent of progress for people and a performance driver for companies and organizations.
For this compelling reason, Sodexo has developed a unique service off er that improves Quality of Life. Sodexo is currently the only company in the world to offer clients On-site Services, Benefi ts and Rewards Services, and Personal and Home Services that contribute to their performance. To meet the challenge of improving the quality of life of its clients and consumers, Sodexo off ers over 100 services not only to companies, universities, hospitals, retirement homes and other organizations, but also to private individuals with services such as home care and child care.
As part of the drive to further extend its expertise and leadership in quality of life services, in 2013 the Group signed an ambitious three-year partnership agreement with the Organisation for Economic Cooperation and Development (OECD) aimed at promoting quality of life as a factor in the development and progress of society. During Fiscal 2013, Sodexo continued to invest in executing its long-term strategy to become the world's leading provider of Quality of Life Services. These investments primarily concerned three key drivers of sustainable growth for the Group:
• human resources development, through training, opportunities for managers and teams to obtain international experience and an assertive diversity policy;
Financial performance for Fiscal 2013 was in line with the objectives set at the beginning of the year in a complex global environment:
* The Rugby World Cup, the London Olympics and a 53rd week of revenue in North America .
Sodexo's development model is based primarily on organic growth, achieved by leveraging the considerable potential off ered by the worldwide outsourcing market. The marketing successes and service innovations that were a key feature of Fiscal 2013 attest to the model's robustness:
and foodservices and bio-cleaning services for the hospitals, medical imaging centers, psychiatric care units and other health care facilities run by HCA East Florida. Sodexo's global expertise in the health care market is a key selling point for clients in emerging countries who want to off er their patients a quality of care and an environment aligned with the highest international standards, as shown by the contracts won in Fiscal 2013 with Wuhan University Renmin Hospital in China, Sakra Hospital in Bangalore, India, and São Rafael de Salvador Hospital in Brazil,
• lastly, the Benefits and Rewards Services activity continued to expand at a particularly strong pace in emerging countries , signing a contract for the 140,000 South American employees of FEMSA – the world's largest Coca Cola bottler – who have been issued Tienda Pass prepaid food cards and Pass Premium gift cards, and a contract to issue meal cards to Capgemini's 13,800 employees in India;
• Sodexo also continued to innovate, introducing new offers aligned with the quality of life challenges of its clients and consumers:
3
• for the convenience of its clients and benefi ciaries, the Benefi ts and Rewards Services activity has launched websites that showcase all of the services off ered in each country and include direct links to the on-line ordering service. The 21 websites already up and running have proved to be excellent marketing tools, generating considerable traffi c (for example, the Brazilian site attracts 170,000 visitors per month). By the end of 2014, all of the countries in which the Group off ers Benefi ts and Rewards Services will be included in this initiative.
To expand its service off er and strengthen its international presence, Sodexo made several targeted acquisitions during the fi scal year:
Convinced that employee engagement is key to client and consumer satisfaction, and therefore a genuine competitive advantage, the Group continued to invest in training during Fiscal 2013 and implemented major initiatives in pursuit of its two overriding goals: maintain a high quality, diverse and appropriately sized workforce to meet the expectations of all clients and be among the global companies most appreciated by their employees. Throughout the world, Sodexo Academies off er employees numerous opportunities to acquire new skills and hone existing skills. In Fiscal 2013, over 4.8 million hours of training were provided.
The Sodexo Management Institute (SMI) supports Sodexo's 1,200 senior executives in developing their leadership skills. A new program, SoFocus, was created in Fiscal 2013 to support the deployment of Sodexo's strategic positioning in services to improve Quality of Life. By the end of August 2013, four SoFocus seminars had been organized, with a total of 400 participants.
Lastly, the Group is pursuing its assertive plan to integrate diversity and inclusion in its programs, procedures and practices at all levels of the organization, and to make diversity and inclusion a natural refl ex in everything it does. In the space of six years, the number of women among the Group's senior executives has grown from 16% to 23%, and the Group is aiming to increase the ratio to 25% by Fiscal 2015.
In Fiscal 2013, Sodexo won several major awards recognizing its commitment to social, environmental and economic responsibility:
• included in the DJSI World and DJSI STOXX indexes since 2005, for the ninth year in a row Sodexo was named "Global Sustainability Industry leader " by the Dow Jones Sustainability Indices (DJSI).
During the 2013 World Economic Forum in Davos, Sodexo was awarded the "Sector Leader ", "Gold Class" and "Sector Mover " prizes by RobecoSAM, an asset management company specialized in sustainability investing. RobecoSAM's Sustainability Yearbook is considered the world's authoritative guide to the best-in-class companies in terms of corporate social responsibility;
In France, Sodexo was ranked sixth among the 120 companies in the SBF index rated for the high proportion of women in senior management.
| (in millions of euro) | Fiscal 2013 | Fiscal 2012 | Change at current exchange rates |
Change at constant exchange rates |
|---|---|---|---|---|
| Revenues | 18,397 | 18,236 | +0.9% | +1.5% |
| Operating profit before exceptional items | 953 | 958 | -0.5% | +1.7% |
| Exceptional items(1) | (139) | 26 | ||
| Operating profit | 814 | 984 | -17.3% | -15.2% |
| Interest income | 87 | 65 | ||
| Financing costs | (223) | (231) | ||
| Share of profit of companies consolidated by the equity method |
17 | 18 | ||
| Profit for the period before tax | 695 | 836 | -16.9% | -15% |
| Income tax expense | (233) | (286) | ||
| Profit for the period | 462 | 550 | -16% | -14% |
| Profit attributable to non-controlling interests | 23 | 25 | ||
| PROFIT ATTRIBUTABLE TO EQUITY HOLDERS OF THE PARENT, EXCLUDING EXCEPTIONAL ITEMS, NET OF TAX |
530 | 505 | +5.0% | +7.3% |
| PROFIT ATTRIBUTABLE TO EQUITY HOLDERS OF THE PARENT |
439 | 525 | -16.4% | -14.3% |
| Earnings per share (in euro) | 2.91 | 3.48 | -16.4% | -14.4% |
| Dividend per share (in euro) | 1.62 (2) | 1.59 | +1.9% |
(1) In Fiscal 2013, costs recorded in connection with the program to improve operational efficiency and reduce costs and in Fiscal 2012, a 26 million euro favorable accounting adjustment related to pension plan costs in the United Kingdom.
(2) Dividend subject to approval at the Annual Shareholders' Meeting on January 21, 2014.
The main recent changes in the Group's scope of consolidation related to the acquisitions made at the beginning of the fi scal year, as follows:
Sodexo operates in 80 countries. The percentages of total revenue and operating profi t denominated in the main currencies are as follows:
| Revenues | Operating profit | |
|---|---|---|
| Euro | 28% | 3% |
| U.S. dollar | 36% | 43% |
| UK pound sterling | 8% | 6% |
| Brazilian real | 6% | 20% |
The diff erence between the percentages of revenue and operating profi t denominated in euro is mainly explained by the fact that most corporate expenses are incurred by the parent company, Sodexo SA, and are denominated in euro. In addition, operating profi t is aff ected by the large proportion of euro-denominated costs incurred for the program to improve operational effi ciency and reduce costs.
The eff ect of changes in average currency exchange rates for the fi scal year mainly concerned the 10.4% decline in the Brazilian real against the euro. The U.S. dollar gained 0.4% and the UK pound sterling lost 0.6%.
The currency eff ect is determined by applying the previous year's average exchange rates to the current year fi gures.
| (in millions of euro) | ||||
|---|---|---|---|---|
| Impact of exchange rates | Change vs. the euro (in %) |
Revenues | Operating profit | Net profit |
| Euro/U.S. dollar | +0.4% | 28 | 1.5 | 0.6 |
| Euro/Brazilian real | -10.4% | (136) | (19) | (8) |
| Euro/UK pound sterling | -0.6% | (9) | (0.3) | (0.4) |
Sodexo's consolidated revenues for Fiscal 2013 increased by 0.9% to 18.4 billion euro. Organic growth was 1.1%, or 2.9% excluding the impacts of the Rugby World Cup, the Olympic Games and the inclusion of a 53rd week of revenue in North America.
Excluding these three items , organic growth for the Onsite Services activity was 2.6%, led by increased demand for integrated Quality of Life Services off ers in all regions and by Sodexo's leadership in emerging countries where it continued to enjoy growth of more than 5%. These solid performances off set the decline in foodservices volumes, particularly in Europe, and slower growth in site revenues across all regions as clients sought to decrease costs in the current economic environment.
Organic growth in Benefits and Rewards Services revenues was 8.3%, roughly the same rate as in Fiscal 2012, refl ecting both the sustained growth dynamic in Latin America and the continuing erosion of revenues in Hungary following the introduction of new regulations in January 2012.
Group operating profi t was 953 million euro, an increase of 1.7% compared to Fiscal 2012 excluding the currency eff ect and a slight 0.5% decrease at current currency exchange rates.
Operating profi t generated by the Benefi ts and Rewards Services activity rose by close to 13% and that of the Onsite Services activity in North America was up by nearly 7%. The contribution of On-site Services in continental Europe and the Rest of the World region declined compared to Fiscal 2012 due to lower foodservices volumes, increased pricing pressure from clients seeking to cut costs and infl ationary pressure in emerging markets.
Sodexo's teams responded to these challenges by mobilizing around specific actions to strengthen competitiveness and reduce operating costs, as illustrated by the year-on-year reduction in underlying administrative expenses, excluding currency eff ects and excluding the costs incurred for the program to improve operational effi ciency and reduce costs. As a result, consolidated operating margin was unchanged from Fiscal 2012 (excluding currency eff ects). Including currency eff ects, consolidated operating margin narrowed by 0.1 percent point to 5.2% .
(1) In Fiscal 2013, exceptional costs for the program to improve operational effi ciency and reduce costs and, in Fiscal 2012, favorable accounting adjustment related to pensionplan costs in the United Kingdom.
Reported operating profi t amounted to 814 million euro, a decline of 17.3% at current currency exchange rates and 15.2% excluding the currency eff ect.
This amount includes the following exceptional items:
| Change | ||||
|---|---|---|---|---|
| (in millions of euro) | Fiscal 2013 | Fiscal 2012 | At current exchange rates |
At constant exchange rates |
| Operating profit before exceptional items | 953 | 958 | -0.5% | +1.7% |
| Exceptional expenses for the program to improve operational efficiency and reduce costs |
(139) | |||
| Retirement plan accounting adjustment | - | 26 | ||
| Total exceptional items | (139) | 26 | ||
| REPORTED OPERATING PROFIT | 814 | 984 | -17.3% | -15.2% |
At the beginning of Fiscal 2013, Group senior management launched a program to improve operational effi ciency and reduce costs. The objective of the program is to reduce on-site operating costs and achieve administrative cost savings, with annual savings increasingly affecting operating profit in Fiscal 2014 and Fiscal 2015. As announced in April 2013, senior management expects the program to generate exceptional costs of 180 to 200 million euro over a period of 18 months starting in September 2012. During Fiscal 2013 costs of 139 million euro were recognized in connection with this program, as follows:
As a result of new regulations in the United Kingdom, the Group elected in October 2011 to replace the retail price index (RPI) with the consumer price index (CPI) in the calculation of future indexation adjustments to the pension obligations to certain benefi ciaries of its pension plan. Consequently, a favorable accounting adjustment was recorded in Fiscal 2012 related to this change.
Information related to operating income in the remainder of this section excludes these exceptional items.
Net fi nancing costs decreased to 136 million euro in Fiscal 2013 from 166 million euro in Fiscal 2012.
Half of the decline was due to the reduction in net debt over the fi scal year and half came from an increase in proceeds from the sale of fi nancial investments, particularly equity interests in project companies set up in connection with Public-Private Partnership (PPP) contracts in the United Kingdom.
Income tax expense was 233 million euro, representing an eff ective tax rate of 34.3% as compared to the prior year rate of 34.9%.
The eff ective tax rate was lower despite the higher tax rates applicable in several countries, particularly France (where additional taxes are paid on dividend distribution and interest expense is partially not deductible). This was primarily attributable to the exclusion from the tax base of certain items of income such as gains on sales of equity interests in project companies set up in connection with Public-Private Partnership (PPP) contracts in the United Kingdom and, to a lesser extent, to the impact of the Competitiveness and Employment Tax Credit (CICE) introduced in France. In addition, the change in the eff ective rate refl ects favorable developments regarding tax positions taken in prior years in other countries.
Group net income was 439 million euro compared to 525 million euro in the prior year, a decrease of 16.4% or 14.3% excluding currency eff ects.
Earnings per share was 2.91 euro compared to 3.48 euro for the prior year, a decrease of 16.4% or 14.4% excluding currency eff ects.
The change in Group net income and earnings per share masks the underlying progress and performance of Sodexo's teams, as a result of the following exceptional items:
• the 91 million euro aft er-tax negative impact of costs incurred in connection with the program to improve operational effi ciency and reduce costs, the benefi ts of which will not be fully seen until two to three years from now;
• a higher prior year basis of comparison due to the favorable accounting adjustment in Fiscal 2012 related to retirement plan costs in the United Kingdom.
Excluding these two items, Fiscal 2013 Group net income and earnings per share increased by around 5%.
At the Annual Shareholders' Meeting to be held on January 21, 2014, the Board of Directors will recommend paying a dividend of 1.62 euro per share for Fiscal 2013, an increase of nearly 2% over the prior year. This proposal refl ects the Board's great confi dence in the Group's future and also takes into consideration Sodexo's solid cashgenerating fi nancial model.
For the fi rst time this year, shares held in registered form for more than four years as of August 31, 2013 and still held when the dividend becomes payable, will qualify for a 10% dividend premium (rounded down to the nearest cent), provided that they do not represent over 0.5% of the capital per shareholder.
| Revenue by activity (in millions of euro) |
Fiscal 2013 | Fiscal 2012 | Change at current exchange rates |
Change at constant exchange rates |
|---|---|---|---|---|
| On-site Services | ||||
| North America | 6,821 | 6,730 | +1.4% | +1.0% |
| Continental Europe | 5,716 | 5,646 | +1.2% | +1.0% |
| Rest of the World | 3,683 | 3,577 | +3% | +6.0% |
| United Kingdom and Ireland | 1,397 | 1,543 | -9.4% | -8.9% |
| Total On-site Services | 17,617 | 17,496 | +0.7% | +1.1% |
| Benefits and Rewards Services | 790 | 756 | +4.5% | +9.9% |
| Intragroup eliminations | (10) | (16) | ||
| TOTAL | 18,397 | 18,236 | +0.9% | +1.5% |
| Operating profit by activity(1) (in millions of euro) |
Fiscal 2013 | Fiscal 2012 | Change at current exchange rates |
Change at constant exchange rates |
|---|---|---|---|---|
| On-site Services | ||||
| North America | 371 | 346 | +7.2% | +6.6% |
| Continental Europe | 196 | 215 | -8.8% | -9.3% |
| Rest of the World | 119 | 126 | -5.6% | -4.8% |
| United Kingdom and Ireland | 67 | 80 | -16.3% | -16.3% |
| Total On-site Services | 753 | 767 | -1.8% | -2.1% |
| Benefits and Rewards Services | 304 | 290 | +4.8% | +12.8% |
| Corporate expenses | (94) | (83) | ||
| Eliminations | (10) | (16) | ||
| TOTAL | 953 | 958 | -0.5% | +1.7% |
(1) Operating profit before exceptional costs associated with the program to improve operating efficiency in Fiscal 2012 and before the favorable accounting adjustment related to pension plan costs in the United Kingdom in Fiscal 2012.
On-site Services account for 96% of consolidated revenue and 71% of consolidated operating profit(1) before eliminations and corporate expenses. The Benefi ts and Rewards Services activity accounts for 4% of consolidated revenue and 29% of consolidated operating profi t before corporate expenses.
| (in millions of euro) | Fiscal 2013 | Fiscal 2012 | Organic growth | Acquisitions | Currency effect | Total growth |
|---|---|---|---|---|---|---|
| North America | 6,821 | 6,730 | +0.6% | |||
| Continental Europe | 5,716 | 5,646 | +0.8% | |||
| Rest of the World | 3,683 | 3,577 | +5.5% | |||
| United Kingdom and Ireland | 1,397 | 1,543 | -9.6% | |||
| TOTAL | 17,617 | 17,496 | +0.8% | +0.3% | -0.4% | +0.7% |
On-site Services revenues totaled 17.6 billion euro, an increase of 0.7%. Organic growth was 0.8%; however, on a comparable basis of 52 weeks' activity and excluding the impact of the Fiscal 2012 sporting events, it would have been 2.6%.
Facilities management services now account for 27% of consolidated revenue. As was the case in the last two fi scal years, revenues from these services are continuing to grow faster than foodservices revenues, providing renewed confi rmation of the relevance of the Group's strategic positioning.
Fiscal 2013 organic growth in revenue on the same basis of comparison was as follows by client segment:
The On-site Services activity's key growth indicators were as follows:
On-site Services operating profi t, excluding exceptional expenses related to the program to improve operational effi ciency and reduce costs, amounted to 753 million euro as compared to 767 million euro in Fiscal 2012.
The roughly 2% decline was due to lower foodservices volumes in Europe and high cost infl ation (employee costs and food purchases) which could not be passed on to clients during the year.
| (in millions of euro) | Fiscal 2013 | Fiscal 2012 | Organic growth | Acquisitions | Currency effect | Total growth |
|---|---|---|---|---|---|---|
| Corporate | 1,647 | 1,537 | +5.2% | |||
| Health Care and Seniors | 2,521 | 2,559 | -1.9% | |||
| Education | 2,653 | 2,634 | +0.2% | |||
| TOTAL | 6,821 | 6,730 | +0.6% | +0.4% | +0.4% | +1.4% |
On-site Services revenues in North America were 6.8 billion euro, with organic growth of 0.6%. The Fiscal 2012 fi gure included an additional week's activity compared to Fiscal 2013 as Sodexo operates on a 52/53-week calendar basis as is industry practice in North America. The impact of the 53rd week on Fiscal 2012 revenues is estimated at 120 million euro. On a comparable 52-week basis, organic revenue growth was 2.4%, as follows:
• organic growth in the Corporate segment was 7.2%, refl ecting the success of integrated service off ers for clients such as the International Monetary Fundand Nokia, as well as strong growth in site revenues in the Remote Site segment in Canada. Business development accelerated in North America, with the signature of many contracts with clients such as Boeing Company, Harley Davidson, and more recently, Walt Disney World Parks and Resorts, Florida in the United States and Siemens in Canada;
• in Health Care and Seniors, revenues contracted by 0.1%, due to modest business development in Fiscal 2012 and the loss of the contract with Ascension Health System. However, business development has picked up rapidly since the beginning of Fiscal 2013 and should lead to an improved rate of organic growth starting in Fiscal 2014. The numerous large and prestigious contracts won during the year included ManorCare, HCA East Florida, LA County, Ochsner, University of Arizona Medical Center, Wesley Medical Center and CHI Kentucky;
New contracts won in Fiscal 2013 included Brandeis University, University of Michigan Dearborn, Emerson College and Bayonne School District.
External growth of 0.4% is explained by the acquisition in the U.S. of Roth Bros., a technical maintenance and energy management company .
On-site Services operating profit in North America totaled 371 million, an increase of nearly 7% over the prior year excluding currency eff ects. Operating margin was 0.3 points higher at 5.4%.
This solid performance refl ected tight control over all operating costs and productivity gains, particularly in the Corporate segment, and resulted from the deployment of new generation operational management tools.
| (in millions of euro) | Fiscal 2013 | Fiscal 2012 | Organic growth | Acquisitions | Currency effect | Total growth |
|---|---|---|---|---|---|---|
| Corporate | 3,407 | 3,346 | +1.2% | |||
| Health Care and Seniors | 1,404 | 1,396 | +0.4% | |||
| Education | 905 | 904 | -0.1% | |||
| TOTAL | 5,716 | 5,646 | +0.8% | +0.2% | +0.2% | +1.2% |
In Continental Europe, revenues totaled 5.7 billion euro, with organic growth of 0.8%. On-site Services performance in Continental Europe remained mixed, with several countries such as France, the Netherlands, Italy and Germany seeing a marked slowdown in activity. This contrasted with a continued strong dynamic in Russia and Sweden.
In Corporate, organic growth was 1.2%, led by the rampup of major contracts with groups such as Unilever, Eli Lilly and AstraZeneca as well as Gazprom in the Remote Sites segment in Russia. These contracts more than off set the decline in foodservices volumes that resulted from both client staff cutbacks and reduced spending by consumers, which weighed on revenue growth in several countries. Highlights of the year on the business development front included renewal of the KLM contract in the Netherlands and the signature of new contracts with Air France, the Paris-Saint Germain (PSG) football stadium, Safran and Amundi in France, DNB in Norway, the Belgian Parliament and OMK Vyksa in Russia.
In Health Care and Seniors, organic revenue growth was 0.4%. This was partly the result of applying a more selective approach to new business in Southern Europe and it also reflected soft growth in comparable site revenues, due to clients' strict controls over spending. Business wins included Pôle Santé Sud (Le Mans) in France.
Education revenues remained fl at compared to the prior year. Growth in comparable site revenues was fairly limited, particularly in Spain and Italy due to pressure on school budgets leading to a reduction in the number of services. Sodexo also pursued a selective approach to new business in this segment, particularly in Southern Europe.
During Fiscal 2013, new contracts were signed with the Toulon schools in France, Satakunta University of Applied Sciences in Finland and the Täby schools in Sweden.
Operating profi t from On-site Services in Continental Europe was 196 million euro, representing a decline of 9.3% compared to the prior year excluding currency eff ects, which that was mainly due to lower foodservices volumes and also to pricing pressure from clients seeking cost reductions, which meant that Sodexo was only able to pass on part of the increase in wages, payroll taxes and food prices. In addition, Sports and Leisure activities in France, which have high fi xed costs, were aff ected by the decline in the number of tourists and unfavorable weather conditions. Tight control of overheads throughout the region nevertheless paid off , particularly in the second half of the fi scal year.
Operating margin narrowed to 3.4%, from 3.8% in Fiscal 2012.
| (in millions of euro) | Fiscal 2013 | Fiscal 2012 | Organic growth | Acquisitions | Currency effect | Total growth |
|---|---|---|---|---|---|---|
| Corporate | 3,402 | 3,302 | +5.7% | |||
| Health Care and Seniors | 171 | 162 | +8% | |||
| Education | 110 | 113 | -1.9% | |||
| TOTAL | 3,683 | 3,577 | +5.5% | +0.5% | -3% | +3% |
With revenues of 3.7 billion euro, the Rest of the World region (combining Latin America, Middle East, Asia, Africa, Australia and Remote Sites) accounted for 21% of the Group's revenues in Fiscal 2013 compared to less than 10% in Fiscal 2005. Organic growth in the region was 5.5%. This was a slower rate than in recent years, due to a certain loss of economic momentum in certain emerging countries and in the mining sector.
In December 2012, Sodexo acquired MacLellan, the leading facilities management services provider in India.
Organic growth in the Corporate segment was 5.7%. refl ecting the fast pace of business development in Fiscal 2012, particularly in Colombia and Chile, and good growth in site revenues in India. However, the slowdown in industrial activity and the halting of new mining projects started to have an impact in the latter part of the fi scal year, while the completion of several Remote Sites projects had a modest negative eff ect.
During the fi scal year:
• major contracts were won with Botica Farmacê utica, Electrolux and Martins in Brazil;
Sodexo's global expertise in the Health Care and Seniors segment continued to pay off , notably in Latin America, China and Southeast Asia, as illustrated by the 8% organic growth and contract wins with establishments such as Renmin Hospital Wuhan University in China, Clinica Universidad de los Andes in Chile, and São Rafael de Salvador Hospital in Brazil.
Operating profit in the Rest of the World region contracted slightly compared to the previous year, to 119 million euro. In many countries operating profi t was up sharply but in others, such as Brazil, Sodexo was only able to partially pass on to clients the impact of infl ation on operating expenses (food prices, employee costs and indirect taxes).
Operating margin was 3.2% in Fiscal 2013 compared to 3.5% the previous year.
| (in millions of euro) | Fiscal 2013 | Fiscal 2012 | Organic growth | Acquisitions | Currency effect | Total growth |
|---|---|---|---|---|---|---|
| Corporate | 993 | 1,155 | -14% | |||
| Health Care and Seniors | 274 | 254 | +7.1% | |||
| Education | 130 | 134 | -3.6% | |||
| TOTAL | 1,397 | 1,543 | -9.6% | +0.7% | -0.5% | -9.4% |
On-site Services revenues in the United Kingdom and Ireland totaled 1.4 billion euro, down by nearly 10% compared to the previous year when Sodexo, in partnership with the Mike Burton Group, was a major service provider for the Rugby World Cup and the London Olympics. Revenues from these two events totaled 207 million euro. Excluding these revenues from the basis of comparison, underlying organic revenue growth in the United Kingdom and Ireland was 3.4%.
Acquisitions related to WS Atkins' facilities management business in the United Kingdom, acquired in December 2011.
The ramp-up of facilities management off ers for large corporations helped to drive 3.4% organic revenue growth in the Corporate segment (excluding the impact of the Fiscal 2012 sporting events). Contract wins included AstraZeneca, GSK, A gusta Westland and Unilever. The solid performance in facilities management services more than off set lower foodservices volumes.
In the Justice segment, Sodexo was awarded a major contract by Northumberland prison at the end of the fi scal year.
In Health Care and Seniors, growth accelerated to 7.1%, refl ecting an excellent client retention rate and additions to the services provided to several university hospitals, including North Staff ordshire University Hospital and Brighton and Sussex University Hospital.
In the Education segment, which accounts for less than 10% of Sodexo's revenues in the United Kingdom and Ireland, revenue contracted slightly compared to Fiscal 2012. Comparable on-site growth in university revenues was modest and the teams continued to apply a selective approach to new business in the State school sector.
On-site Services operating profit in the United Kingdom and Ireland contracted to 67 million euro compared with 80 million euro in the previous year, which included the contribution from major sporting events. As a result, operating margin narrowed to 4.8%, from 5.2% in Fiscal 2012.
| (in millions of euro) | Fiscal 2013 | Fiscal 2012 | Organic growth | Acquisitions | Currency effect | Total growth |
|---|---|---|---|---|---|---|
| Latin America | 8,128 | 7,016 | +22% | |||
| Europe and Asia | 7,908 | 7,730 | +1.0% | |||
| TOTAL | 16,036 | 14,746 | +11% | +2.5% | -4.7% | +8.8% |
Benefi ts and Rewards Services issue volume (face value multiplied by the number of vouchers and cards issued) totaled 16 billion euro in Fiscal 2013. Organic issue volume growth remained in the double digits, at 11%.
In Latin America growth accelerated to 22%, driving up issue volume to more than 8 billion euro. This strong gain was attributable to the steady increase in the number of benefi ciaries in underpenetrated markets such as Brazil, as well as to higher voucher face values and to the eff ects of hyperinfl ation in Venezuela.
In Europe and Asia, organic issue volume growth was driven by the increase in issue volume under the ONEM contract in Belgium and strong business development in Turkey. These advances off set the impact on growth rates in the early part of the fi scal year of the fall in activity in Hungary, where a higher tax advantage is provided to benefi ciaries of service vouchers issued by Hungarian companies since January 1, 2012.
| (in millions of euro) | Fiscal 2013 |
Fiscal 2012 |
Organic growth | Acquisitions | Currency effect | Total growth |
|---|---|---|---|---|---|---|
| Latin America | 452 | 418 | +15.6% | |||
| Europe and Asia | 338 | 338 | -0.6% | |||
| TOTAL | 790 | 756 | +8.3% | +1.6% | -5.4% | +4.5% |
Organic Benefi ts and Rewards Services revenue growth was 8.3%, comparable to Fiscal 2012. The November 2012 acquisition of Servi-Bonos, a leading meal voucher and card issuer in Mexico, added 1.6% to reported revenue.
Organic growth remained strong in Latin America, at 15.6%. This excellent performance was all the more remarkable in that it was achieved in an environment shaped by declining interest rates and pressure on client commissions in Brazil.
New clients that chose Sodexo in Fiscal 2013 included FEMSA, in several countries in the region, Ciferal Industria de Onibus in Brazil, Instituto Nacional de Vias (INVIAS) in Colombia and Reckit Benckiser and Deacero SA in Mexico.
In Europe and Asia, revenue contracted by 0.6%. Excluding the impact of regulatory changes in Hungary, organic growth would have been 2.1%, refl ecting strong business development in France and Turkey.
Recent contract wins included the Lyon Chamber of Commerce and Industry in France and the Diyarbakir city authorities in Turkey.
Benefi ts and Rewards Services operating profit totaled 304 million euro, an increase of 4.8% compared to the previous year. However, unfavorable changes in currency exchange rates against the euro, particularly for the Brazilian real, overshadowed the activity's strong underlying performance.
Excluding the currency eff ect, operating profi t rose by 12.8%, refl ecting the leverage provided by volume growth and the cost effi ciencies generated by tight management of expense items; which allowed for continued investment in new technologies and marketing.
Benefi ts and Rewards Services operating margin was 38.5% compared to 38.4% the previous year.
Presented below are the key components of the consolidated cash fl ow statement:
| Year ended | |||
|---|---|---|---|
| (in millions of euro) | August 31, 2013 | August 31, 2012 | |
| Net cash provided by operating activities | 618 | 1,018 | |
| Net cash used in investing activities | (315) | (882) | |
| Net cash used in financing activities | (273) | (179) | |
| Increase/(decrease) in net cash and cash equivalents | 30 | (43) |
Net cash provided by operating activities amounted to 618 million euro, representing 400 million euro less than in Fiscal 2012. Two factors explain the decline:
Net cash used in fi nancing activities comprises:
In all, net cash provided by operating, investing and fi nancing activities in Fiscal 2013 totaled 30 million euro.
| (in millions of euro) | August 31, 2013 |
August 31, 2012 |
August 31, 2013 |
August 31, 2012 |
|
|---|---|---|---|---|---|
| Non-current assets | 6,625 | 6,888 | Shareholders' equity | 2,953 | 3,034 |
| Current assets excluding cash | 3,902 | 3,842 | Non-controlling i nterests | 37 | 35 |
| Financial assets related to the Benefits and Rewards Services activity |
734 | 609 | Non-current liabilities | 2,734 | 3,421 |
| Cash and cash equivalents | 1,347 | 1,451 | Current liabilities | 6,884 | 6,300 |
| TOTAL ASSETS | 12,608 | 12,790 | TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY |
12,608 | 12,790 |
| Net debt | 478 | 639 | |||
| Net debt ratio | 16% | 21% |
All items in the consolidated statement of financial position at August 31, 2013 were aff ected by the negative currency eff ect resulting mainly from declines in the U.S. dollar and Brazilian real against the euro. The change in shareholders' equity also includes profi t for the year, dividend payments and the impact of share repurchases during the period.
Borrowings at August 31, 2013 amounted to 2,519 million euro, representing a decrease compared to 2,684 million euro a year earlier. The main borrowings are two euro-denominated bond issues for a total of 1,380 million euro and two U.S. private placements for a total of 1,100 million U.S. dollars. The remaining balance includes various bank loans and facilities, capital leases and derivative fi nancial instruments.
As of August 31, 2013, the average interest rate on borrowings was 5.8%.
Cash and cash equivalents net of bank overdrafts totaled 1,307 million euro at August 31, 2013. Cash investments by the Benefits and Rewards Services activity in instruments with maturities of over three months increased to 336 million euro. Restricted cash in the Benefi ts and Rewards Services activity totaled 398 million euro.
As of August 31, 2013, the operating cash position (which includes Benefi ts and Rewards Services cash investments and restricted cash) was 2,041 million euro, including 1,729 million euro for Benefi ts and Rewards Services.
Net debt at August 31, 2013 was 478 million euro, representing 16% of consolidated equity compared to 21% at August 31, 2012. Gross debt repayment capacity as of the same date represented 3.4 years of operating cash fl ow compared to 2.8 years as of the prior year-end.
As of August 31, 2013, the Group had unused bank credit facilities of 954 million euro.
There have been no material changes in the fi nancial position or business situation of the Company and its subsidiaries since August 31, 2013.
At the November 12, 2013 Board of Directors meeting, Chief Executive Officer Michel Landel underlined the eff ectiveness of the Group's long-term strategy, based on a unique range of Quality of Life Services, an unparalleled global network in its activities, and undisputed leadership in emerging countries.
He pointed out that since 2005, Sodexo has delivered average annual revenue growth of 6.1% a year (at constant exchange rates) and average annual growth in operating profi t and Group net income (excluding currency eff ects and exceptional items) of 8.4% and 10%, respectively. In addition, over this same eight-year period, Sodexo has achieved an average cash conversion ratio (of net income into free cash fl ow) of around 140%.
This consistent and robust performance, which enables the Group to finance its development, is even more signifi cant given the steadily worsening conditions in the global economy over the same period.
Mr. Landel explained that senior management is now focusing more than ever on enhancing the Group's competitiveness and continuing to adapt the Group to its environment and clients. All of the teams are committed to pursuing two key objectives:
• accelerate organic growth, to achieve an average annual increase in revenues of 7% over the medium term.
Sodexo is starting Fiscal 2014 with a number of strengths, including:
The costs of deploying this program to improve operational effi ciency reduced Group net income by 139 million euro in Fiscal 2013 and will continue to weigh on the fi rst half of Fiscal 2014. Nevertheless, these eff orts began to deliver their initial benefi ts at the end of the last fi scal year and the savings related to this program should progressively materialize in the Group's operating profi t during Fiscal 2014 and Fiscal 2015.
Encouraged by these factors, Sodexo has now set the following objectives for Fiscal 2014:
As a result, the Group is now targeting an operating margin of 5.6% for Fiscal 2014, up 0.4% compared with Fiscal 2013.
This target refl ects the following:
Lastly, Michel Landel reiterated Sodexo's core strengths:
These strengths enable Sodexo to look to the future with confi dence and to maintain its investments, particularly in the development of its people and the enhancement of its expertise.
In conclusion, Michel Landel added: "I would like to thank our clients for their loyalty, our shareholders for their confidence and Sodexo's 428,000 employees for their efforts in Fiscal 2013 and for their daily commitment to improving the Quality of Life of our clients and consumers."
| (in millions of euro) | Notes | Fiscal 2013 | Fiscal 2012 |
|---|---|---|---|
| Revenues | 3 | 18,397 | 18,236 |
| Cost of sales | 4.1 | (15,651) | (15,379) |
| Gross profit | 2,746 | 2,857 | |
| Sales d epartment costs | 4.1 | (265) | (261) |
| General and administrative costs | 4.1 | (1,649) | (1,574) |
| Other operating income | 4.1 | 20 | 15 |
| Other operating costs | 4.1 | (38) | (53) |
| Operating profit(1) | 3 | 814 | 984 |
| Interest income | 4.2 | 87 | 65 |
| Financing costs | 4.2 | (223) | (231) |
| Share of profit of companies consolidated by the equity method | 3 and 4.9 | 17 | 18 |
| Profit for the period before tax | 695 | 836 | |
| Income tax expense | 4.3 | (233) | (286) |
| Profit for the year | 462 | 550 | |
| Of which: | |||
| Non-controlling interests | 23 | 25 | |
| PROFIT ATTRIBUTABLE TO EQUITY HOLDERS OF THE PARENT | 439 | 525 | |
| Earnings per share (in euro) | 4.4 | 2.91 | 3.48 |
| Diluted earnings per share (in euro) | 4.4 | 2.88 | 3.45 |
(1) Including 139 million euro in costs recorded in Fiscal 2013 in connection with the program to improve operational efficiency and reduce costs (see note 2.22.4).
| (in millions of euro) | Notes | Fiscal 2013 | Fiscal 2012 |
|---|---|---|---|
| Profit for the year | 462 | 550 | |
| Components of other comprehensive income to be reclassified subsequently to profit or loss |
|||
| Change in fair value of available for sale financial assets | 4.11.3 and 4.14 | 1 | 1 |
| Change in fair value of available for sale financial assets reclassified to profit or loss |
4.11.3 and 4.14 | ||
| Change in fair value of c ash f low h edges | 4.16 and 4.14 | 0 | (21) |
| Change in fair value of c ash f low h edges reclassified to profit or loss |
4.16 and 4.14 | 12 | 13 |
| Currency translation differences | (342) | 287 | |
| Tax on components of other comprehensive income to be reclassified subsequently to profit or loss |
4.14 | (4) | 3 |
| Share of other components of comprehensive income of companies consolidated by the equity method, net of tax |
4.14 | 7 | (9) |
| Components of other comprehensive income that will not be reclassified subsequently to profit or loss |
|||
| Actuarial gain (loss) on defined benefit pension plans | 4.17.1 and 4.14 | (11) | (98) |
| Tax on components of other comprehensive income that will not be reclassified subsequently to profit or loss |
4.14 | 5 | 23 |
| Total other comprehensive income (loss), after tax | (332) | 199 | |
| COMPREHENSIVE INCOME | 130 | 749 | |
| Of which: | |||
| Equity holders of the parent | 109 | 720 | |
| Non-controlling interests | 21 | 29 |
| (in millions of euro) | Notes | August 31, 2013 | August 31, 2012 |
|---|---|---|---|
| NON-CURRENT ASSETS | |||
| Property, plant and equipment | 4.5 | 540 | 574 |
| Goodwill | 4.6 | 4,803 | 5,031 |
| Other intangible assets | 4.7 | 528 | 563 |
| Client investments | 4.8 | 288 | 296 |
| Companies consolidated by the equity method | 4.9 | 78 | 81 |
| Financial assets | 4.11 | 118 | 133 |
| Derivative financial instrument assets | 4.16 | 69 | 26 |
| Other non-current assets | 4.12 | 14 | 15 |
| Deferred tax assets | 4.20 | 187 | 169 |
| Total non-current assets | 6,625 | 6,888 | |
| CURRENT ASSETS | |||
| Financial assets | 4.11 | 7 | 4 |
| Derivative financial instrument assets | 4.16 | 39 | 1 |
| Inventories | 271 | 296 | |
| Income tax receivable | 119 | 96 | |
| Trade and other receivables | 4.12 | 3,466 | 3,445 |
| Restricted cash and financial assets related to the Benefits and Rewards Services activity |
4.11 | 734 | 609 |
| Cash and cash equivalents | 4.13 | 1,347 | 1,451 |
| Total current assets | 5,983 | 5,902 | |
| TOTAL ASSETS | 12,608 | 12,790 |
| (in millions of euro) | Notes | August 31, 2013 | August 31, 2012 |
|---|---|---|---|
| SHAREHOLDERS' EQUITY | |||
| Common stock | 628 | 628 | |
| Additional paid in capital | 1,109 | 1,109 | |
| Reserves and retained earnings | 1,216 | 1,297 | |
| Equity attributable to equity holders of the parent | 2,953 | 3,034 | |
| Non-controlling interests | 37 | 35 | |
| Total shareholders' equity | 4.14 | 2,990 | 3,069 |
| NON-CURRENT LIABILITIES | |||
| Borrowings | 4.15 | 1,895 | 2,550 |
| Derivative financial instrument liabilities | 4.16 | 1 | 2 |
| Employee benefits | 4.17 | 372 | 381 |
| Other liabilities | 4.19 | 214 | 222 |
| Provisions | 4.18 | 99 | 105 |
| Deferred tax liabilities | 4.20 | 153 | 161 |
| Total non-current liabilities | 2,734 | 3,421 | |
| CURRENT LIABILITIES | |||
| Bank overdrafts | 4.13 | 40 | 15 |
| Borrowings | 4.15 | 712 | 136 |
| Derivative financial instrument liabilities | 4.16 | 19 | 23 |
| Income tax payable | 109 | 130 | |
| Provisions | 4.18 | 116 | 41 |
| Trade and other payables | 4.19 | 3,347 | 3,422 |
| Vouchers payable | 2,541 | 2,533 | |
| Total current liabilities | 6,884 | 6,300 | |
| TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY | 12,608 | 12,790 |
| (in millions of euro) | Notes | Fiscal 2013 | Fiscal 2012 |
|---|---|---|---|
| Operating activities | |||
| Operating profit | 814 | 984 | |
| Elimination of non-cash and non-operating items | |||
| Depreciation, amortization and impairment of intangible assets and property, plant and equipment |
271 | 353 | |
| Provisions | 93 | (9) | |
| (Loss)/gain on disposal and other | (4) | 16 | |
| Dividends received from companies consolidated by the equity method | 16 | 16 | |
| Change in working capital from operating activities | (129) | 56 | |
| Change in inventories | 6 | (7) | |
| Change in trade and other receivables | (197) | (87) | |
| Change in trade and other payables | 67 | (10) | |
| Change in vouchers payable | 151 | 157 | |
| Change in financial assets related to the Benefits and Rewards Services activity | (156) | 3 | |
| Interest paid | (171) | (160) | |
| Interest received | 10 | 20 | |
| Income tax paid | (282) | (258) | |
| Net cash provided by operating activities | 618 | 1,018 | |
| Investing activities | |||
| Acquisitions of property, plant and equipment and intangible assets | (241) | (308) | |
| Disposals of property, plant and equipment and intangible assets | 12 | 28 | |
| Change in client investments | 4.8 | (7) | (39) |
| Change in financial assets | 19 | 20 | |
| Acquisitions of subsidiaries | 4.23 | (99) | (586) |
| Dispositions of subsidiaries | 1 | 3 | |
| Net cash used in investing activities | (315) | (882) | |
| Financing activities | |||
| Dividends paid to parent company shareholders | 4.14 | (240) | (221) |
| Dividends paid to non-controlling shareholders of consolidated companies | (23) | (26) | |
| Purchases of treasury shares | 4.14 | (47) | (94) |
| Disposition of treasury shares | 71 | 69 | |
| Increase in capital | 1 | ||
| Decrease in capital | |||
| Acquisition of non-controlling interests | (12) | (15) | |
| Disposition of equity investments without loss of control | |||
| Proceeds from borrowings | 44 | 238 | |
| Repayment of borrowings | (66) | (131) | |
| Net cash used in financing activities | (273) | (179) | |
| CHANGE IN NET CASH AND CASH EQUIVALENTS | 30 | (43) | |
| Net effect of exchange rates and other effects on cash | (159) | 55 | |
| Net cash and cash equivalents, beginning of period | 1,436 | 1,424 | |
| NET CASH AND CASH EQUIVALENTS, END OF PERIOD | 4.13 | 1,307 | 1,436 |
| Total shareholders' equity | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| (in millions of euro) | Shares outstanding |
Share capital |
Share premium |
Treasury shares |
Reserves and comprehensive income |
Translation adjustments |
Attributable to equity holders of the parent |
Non controlling interests |
Total |
| Notes | 4.14 | 4.14 | 4.14 | ||||||
| Shareholders' equity as of August 31, 2011 |
157,132,025 | 628 | 1,109 | (391) | 1,626 | (437) | 2,535 | 30 | 2,565 |
| Profit for the year | 525 | 525 | 25 | 550 | |||||
| Other comprehensive income, net of tax |
(88) | 283 | 195 | 4 | 199 | ||||
| Comprehensive income |
437 | 283 | 720 | 29 | 749 | ||||
| Dividends paid | (221) | (221) | (26) | (247) | |||||
| Increase in share capital | 1 | 1 | |||||||
| Decrease in share capital | |||||||||
| Treasury shares | (25) | (25) | (25) | ||||||
| Share-based payment (net of income tax) |
24 | 24 | 24 | ||||||
| Other | 1 | 1 | 1 | 2 | |||||
| Shareholders' equity as of August 31, 2012 |
157,132,025 | 628 | 1,109 | (416) | 1,867 | (154) | 3,034 | 35 | 3,069 |
| Profit for the year | 439 | 439 | 23 | 462 | |||||
| Other comprehensive income (loss), net of tax |
10 | (340) | (330) | (2) | (332) | ||||
| Comprehensive income |
449 | (340) | 109 | 21 | 130 | ||||
| Dividends paid | (240) | (240) | (24) | (264) | |||||
| Increase in share capital | |||||||||
| Decrease in share capital | |||||||||
| Treasury shares | 24 | 24 | 24 | ||||||
| Share-based payment (net of income tax) |
20 | 20 | 20 | ||||||
| Change in ownership interest without any change of control |
(2) | (2) | (2) | ||||||
| Other(1) | 8 | 8 | 5 | 13 | |||||
| Shareholders' equity as of August 31, 2013 |
157,132,025 | 628 | 1,109 | (392) | 2,102 | (494) | 2,953 | 37 | 2,990 |
(1) Including the effects of hyperinflation.
| 1. | SIGNIFICANT EVENTS | 149 |
|---|---|---|
| 2. | ACCOUNTING POLICIES | 149 |
| 2.1 | Basis of preparation of the fi nancial | |
| statements | 149 | |
| 2.2 | Use of estimates | 150 |
| 2.3 | Principles and methods of consolidation | 150 |
| 2.4 | Business combinations and goodwill | 152 |
| 2.5 | Intangible assets | 153 |
| 2.6 | Property, plant and equipment | 154 |
| 2.7 | Leases | 154 |
| 2.8 | Impairment of assets | 154 |
| 2.9 | Client investments | 156 |
| 2.10 Inventories | 156 | |
| 2.11 Trade and other receivables | 156 | |
| 2.12 Financial instruments | 156 | |
| 2.13 Cash and cash equivalents | 157 | |
| 2.14 Borrowing costs | 157 | |
| 2.15 Sodexo treasury shares | 157 | |
| 2.16 Provisions | 158 | |
| 2.17 Employee benefi ts | 158 | |
| 2.18 Vouchers payable | 159 | |
| 2.19 Share-based payment | 159 | |
| 2.20 Deferred taxes | 159 | |
| 2.21 Trade and other payables | 159 | |
| 2.22 Income statement | 160 | |
| 2.23 Earnings per share | 160 | |
| 2.24 Cash fl ow statement | 161 | |
| 3. | OPERATING SEGMENTS | 161 |
| 3.1 | By operating activity | 162 |
| 3.2 | By signifi cant country | 164 |
| 3.3 | By type of service | 164 |
| 4. | NOTES TO THE FINANCIAL STATEMENTS | |
| AS OF AUGUST 31, 2013 | 165 |
| 4.1 | Operating expenses by nature | 165 |
|---|---|---|
| 4.2 | Finance income and expense | 165 |
| 4.3 | Income tax expense | 166 |
|---|---|---|
| 4.4 | Earnings per share | 167 |
| 4.5 | Property, plant and equipment | 168 |
| 4.6 | Goodwill | 169 |
| 4.7 | Other intangible assets | 171 |
| 4.8 | Client investments | 172 |
| 4.9 | Companies consolidated by the equity method |
172 |
| 4.10 Impairment of assets | 175 | |
| 4.11 Financial assets | 176 | |
| 4.12 Trade and other receivables | 178 | |
| 4.13 Cash and cash equivalents | 178 | |
| 4.14 Statement of changes in shareholders' equity |
179 | |
| 4.15 Borrowings | 180 | |
| 4.16 Derivative fi nancial instruments | 184 | |
| 4.17 Long-term employee benefi ts | 186 | |
| 4.18 Provisions | 191 | |
| 4.19 Trade and other payables | 192 | |
| 4.20 Deferred taxes | 193 | |
| 4.21 Financial instruments | 193 | |
| 4.22 Share-based payment | 196 | |
| 4.23 Business combinations | 200 | |
| 4.24 Commitments and contingencies | 202 | |
| 4.25 Related parties | 203 | |
| 4.26 Group employees | 204 | |
| 4.27 Litigation | 204 | |
| 4.28 Subsequent events | 205 | |
Sodexo is a société anonyme (a form of limited liability company) domiciled in France, with its headquarters located in Issy-les-Moulineaux. Sodexo's consolidated fi nancial statements for the fi scal year ended August 31, 2013 were approved by the Board of Directors on November 12, 2013 and will be submitted to the Annual
Shareholder's Meeting on January 21, 2014.
› 1. SIGNIFICANT EVENTS
On November 2, 2012 Sodexo acquired 100% of the capital of Servi-Bonos, SA de CV for 70 million euro. Servi-Bonos is one of Mexico's leading meal and food voucher and card issuers. With a portfolio of nearly 5,000 clients across the country, it reported issue volume (the face value of vouchers and cards multiplied by the number issued) of close to 300 million euro in 2011.
The main eff ects on the Group's consolidated fi nancial statements of acquisitions made during Fiscal 2013 are described in note 4.23.
Pursuant to European Regulation 1606/2002 of July 19, 2002, the consolidated financial statements of the Sodexo Group have been prepared in accordance with international fi nancial reporting standards (IFRS) as issued by the International Accounting Standards Board (IASB) and approved by the European Union as of the period end. A comprehensive list of accounting standards adopted by the European Union is available for consultation on the European Commission website at http://ec.europa.eu/ internal_market/accounting/ias/index_en.htm.
Information for the comparative year presented has been prepared using the same principles.
The IFRS application dates as approved by the European Union are the same as those for the IFRS standards published by the IASB during the past three years, given the date of Sodexo's fi scal year end. Consequently, any diff erence between the two sets of standards arising out of delays in approval by the European Union had no impact considering the application date of the related standards or interpretations.
The Group has not identified any new standards, interpretations or amendments whose application was mandatory for the Group eff ective for the fi scal year beginning September 1, 2012, except for the amendment to IAS 1 "Presentation of Financial Statements," which requires the separate presentation in the Statement of Comprehensive Income of components of other comprehensive income that will be reclassifi ed subsequently to profit or loss and components that will not be reclassifi ed. The Group early adopted this amendment in Fiscal 2012.
The Group has not elected to early adopt any standards or interpretations not required to be applied in Fiscal 2013.
IAS 19 revised "Employee Benefi ts", which will be applicable for Fiscal 2014, requires in particular that the expected return on plan assets be measured using the discount rate applied to measure the defi ned benefi t obligation. Application of this revised standard will have a negative impact on the interest expense recorded in the Group's income statement. If it had been applied in Fiscal 2013, the negative impact on interest expense would have been approximately 4 million euro. In addition, under the revised standard, the past service cost arising from a plan amendment will be recognized as an expense for the period when the amendment occurs. Under the revised standard, the corridor method will no longer be allowed, but this will have no impact on the Group fi nancial statements, as actuarial gains and losses are already recognized in full in other comprehensive income.
The other new and amended standards, including IFRS 10 "Consolidated Financial Statements", IFRS 11 "Joint Arrangements" and IFRS 12 "Disclosures of Interests in Other Entities", and the amendments to IAS 27 "Separate Financial Statements" and IAS 28 "Investments in Associates and Joint Ventures", should have only a limited impact on the Group's fi nancial statements, in particular given that the Group has not opted for proportionate consolidation of companies over which it exercises joint control. However, the practical consequences of these new rules and the impact of their application on the Group's fi nancial statements are being assessed.
The preparation of fi nancial statements requires the management of Sodexo and its subsidiaries to make estimates and assumptions which aff ect the amounts reported for assets, liabilities and contingent liabilities as of the date of preparation of the fi nancial statements, and for revenues and expenses for the period.
These estimates and evaluations are updated continuously based on past experience and on various other factors considered reasonable in view of current circumstances, and are the basis for the assessments of the carrying amount of assets and liabilities.
Actual results may differ substantially from these estimates if assumptions or circumstances change.
Significant items subject to such estimates and assumptions include the following:
Intragroup transactions and balances, and unrealized losses and gains between Group companies, are eliminated. Unrealized losses are eliminated in the same way as unrealized gains, unless they represent an impairment loss.
A subsidiary is an entity directly or indirectly controlled by Sodexo SA. Control exists when Sodexo has the power to govern the fi nancial and operating policies of an entity so as to obtain benefi ts from its activities. In assessing whether control exists, potential voting rights that are currently exercisable or convertible are considered. The fi nancial statements of subsidiaries are included in the consolidated fi nancial statements from the date on which control is obtained to the date on which control ceases to be exercised.
Companies in which Sodexo SA directly or indirectly exercises significant influence or joint control over fi nancial and operating policy without exercising control are consolidated by the equity method from the date on which signifi cant infl uence or joint control is obtained to the date on which it ceases.
Sodexo has a number of equity interests in project companies established in connection with Public-Private Partnership (PPP) contracts. These contracts enable governments to call upon the private sector for the design, construction, fi nancing and management of public infrastructure (hospitals, schools, barracks, prisons), with detailed performance criteria. An analysis is performed for each of these equity interests, of which the details are provided in note 4.9, in order to determine whether the Group has significant influence or joint control. Where the analysis shows that the Group exercises signifi cant infl uence or joint control, these companies are consolidated using the equity method of accounting.
Sodexo only makes equity and subordinated debt investments in such projects when it acts as a service provider to the project company.
Further information on the main entities consolidated as of August 31, 2013 is provided in note 6.
The exchange rates used are derived from rates quoted on the Paris Bourse and other major international fi nancial markets.
Monetary assets and liabilities denominated in foreign currencies at the period end are translated using the closing rate. The resulting translation diff erences are reported in fi nancial income or expense.
Non-monetary foreign-currency assets and liabilities reported at historical cost are translated using the exchange rate at the date of the transaction. Nonmonetary assets and liabilities reported at fair value are translated using the exchange rate at the date when the fair value was determined.
Transactions for the period are translated at the exchange rate at the transaction date.
Translation differences on monetary items that are in substance part of a net investment in a foreign operation consolidated by Sodexo are reported in other comprehensive income until the disposal or liquidation of the investment.
The separate fi nancial statements of each consolidated entity are presented on the basis of the primary economic environment (functional currency) in which the entity operates.
For consolidation purposes, all foreign-currency assets and liabilities of consolidated entities are translated into the reporting currency of the Sodexo Group (the euro) at the closing exchange rate, and all income statement items are translated at the average exchange rate for the period. The resulting translation diff erences are recognized in other comprehensive income under "Currency translation diff erences". At the time of the transition to IFRS, the cumulative translation adjustments recognized as of September 1, 2004 were reclassifi ed to consolidated reserves.
Statutory monetary adjustments are maintained in the fi nancial statements of subsidiaries in countries that were previously hyperinfl ationary (Argentina, Chile, Colombia, Mexico and Turkey). The residual translation diff erences between the monetary adjustment and the use of closing exchange rates are reported in shareholders' equity.
For these countries, the diff erence between profi t or loss for the period translated at the average rate and profi t or loss for the period translated at the closing rate is recognized in fi nancial income or expense.
At the end of calendar 2009, Venezuela joined the list of countries considered hyperinfl ationary according to the criteria in IAS 29. Consequently, with eff ect from the fi scal year ended August 31, 2010, for the preparation of the consolidated fi nancial statements the Group has applied the specifi c accounting requirements of this standard to the transactions of its subsidiaries operating in Venezuela that use the local currency as their functional currency.
Eff ective from Fiscal 2010, the Group no longer uses the offi cial exchange rate published by the Venezuelan government, i.e., 1 U.S. dollar = 6.3 bolivars for Fiscal 2013, and 1 U.S. dollar = 4.3 bolivars for Fiscal 2012. The fi nancial statements of subsidiaries operating in Venezuela have consequently been translated at the rate obtained for the most recent transactions. These rates were 1 U.S. dollar = 10.20 bolivars, i.e., 1 euro = 12.86 bolivars, for the year ended August 31, 2012, and 1 euro = 13.50 bolivars, for the year ended August 31, 2013.
The Group considers these to be the most appropriate rates, for the following reasons:
• to better refl ect the economic parity between the euro and the bolivar resulting from the hyperinfl ationary situation in Venezuela since the end of 2009; and
The impact on the Group's fi nancial statements is provided below:
• to estimate the most probable rate at which the Group considers it will be able to convert bolivars into euro in the future given the current restrictions on offi cial market transactions made by the country's authorities.
| Fiscal 2013 | Fiscal 2012 | |||||||
|---|---|---|---|---|---|---|---|---|
| (in euro million) | Amounts at the rate used by the Group €1 = 13.50 VEF |
Pro forma amounts at official rate €1 = 8.34 VEF |
Impact of choice on published financial statements |
Amounts at the rate used by the Group €1 = 12.86 VEF |
Pro forma amounts at official rate €1 = 5.42 VEF |
Impact of choice on published financial statements |
||
| Revenue of Venezuelan subsidiaries |
73 | 119 | (46) | 55 | 131 | (76) | ||
| Operating income of Venezuelan subsidiaries |
41 | 67 | (26) | 26 | 61 | (35) | ||
| Net income of Venezuelan subsidiaries |
9 | 14 | (5) | 8 | 19 | (11) | ||
| Shareholders' equity of Venezuelan subsidiaries |
47 | 77 | (30) | 27 | 64 | (37) |
The purchase method is used to account for acquisitions of subsidiaries by the Group. Fair value of the consideration corresponds to the fair value of assets acquired, equity instruments issued by the purchaser and liabilities assumed as of the date of the acquisition. Costs directly related to the acquisition are expensed as incurred in the income statement.
On initial consolidation of a subsidiary or equity interest, the Group measures all identifi able elements acquired at fair value at the acquisition date, in the currency of the acquired entity.
Changes to the measurement of identifiable assets and liabilities resulting from specialist evaluations or additional analysis may be recognized as adjustments to goodwill if they are identifi ed within one year of the date of acquisition and result from facts and circumstances existing at the acquisition date. Once this one year period has elapsed, the eff ect of any adjustments is recognized directly in the income statement (unless it is the correction of an error), including recognition of deferred tax assets which are recognized in the income statement as a tax benefi t if more than one year aft er the acquisition date. Goodwill arising on the acquisition of associates is included in the value of the equity method investment.
Any residual diff erence between the fair value of the consideration transferred (for example the amount paid), increased by the amount of the non-controlling interest in the acquired company (measured either at fair value or its share in the fair value of the identifi able net assets acquired) and the fair value as of the date of acquisition of the acquired assets or liabilities assumed, is recognized as goodwill in the statement of fi nancial position.
The Group measures non-controlling interests on a case-by-case basis for each business combination either at fair value or based on their percentage interest in the fair value of identifi able net assets acquired.
Any excess of the cost of an acquisition over the Group's interest in the fair value at the acquisition date of the identifi able assets, liabilities and contingent liabilities has been recognized as goodwill in the statement of fi nancial position. Costs incurred and directly related to the acquisition were included in the acquisition cost and therefore in goodwill.
Goodwill is not amortized, but is subject to impairment tests immediately if there are indicators of impairment, and at least once per year. Impairment test procedures are described in note 2.8. Goodwill impairment losses recognized in the income statement are irreversible.
Negative goodwill represents the excess of the fair value of the assets, liabilities and contingent liabilities of the acquired entity at the acquisition date over the acquisition cost, increased by the amount of any non-controlling interest.
Aft er reviewing the procedures for the identifi cation and measurement of the diff erent components included in the calculation of goodwill, any negative goodwill is immediately recognized in the income statement in the period of acquisition.
Changes in non-controlling interests, in the absence of either assumption or loss of control, are recognized in shareholders' equity. In particular, when additional shares in an entity already controlled by the Group are acquired, the diff erence between the acquisition cost of the shares and the share of net assets acquired is recognized in e quity attributable to equity holders of the parent. The consolidated value of the assets and liabilities of the subsidiary (including goodwill) remains unchanged.
Prior to September 1, 2009, goodwill was recognized as of the date of acquisition of non-controlling interests, representing the excess of the cost of acquisition of the shares over their carrying value as of the transaction date.
Since September 1, 2009, earn-outs related to business combinations are recognized at their fair value as of the date of acquisition even if they are considered to be not probable. Aft er the date of acquisition, changes in estimates of the fair value of price adjustments are adjusted to goodwill only if they occur within the time period allowed (a maximum of one year as of the date of acquisition) and if they result from facts and circumstances that existed at the acquisition date. In all other cases, the change is recognized in profi t and loss or in shareholders' equity in accordance with the applicable IFRS standard.
In a step acquisition, the fair value of the Group's previous interest in the acquired entity is measured at the date that control is obtained and is recognized in profi t and loss. In determining the amount of goodwill recognized, the fair value of the consideration transferred (for example the price paid) is increased by the fair value of the interest previously held by the Group.
Separately acquired intangible assets are initially measured at cost. Intangible assets acquired in connection with a business combination and which can be reliably measured, are controlled by the Group and are separable or arise from a legal or contractual right, are recognized at fair value separately from goodwill. Subsequent to initial recognition, intangible assets are measured at cost less accumulated amortization and impairment losses.
Intangible assets other than certain trademarks having an indefi nite useful life are considered to have fi nite useful lives, and are amortized by the straight-line method over their expected useful lives:
| Integrated management software | 3-7 years |
|---|---|
| Other software | 3-5 years |
| Patents and licenses | 2-10 years |
| Client relationships | 3-20 years |
| Other intangible assets | 3-20 years |
Acquired trademarks with a fi nite useful life are generally amortized over a period of less than ten years. Trademarks that the Group considers as having an indefi nite useful life (notably based on criteria relating to their durability and name recognition) are not amortized.
In view of the legal characteristics of French commercial leases, lease rights are considered as having an indefi nite useful life and are not amortized.
The cost of licenses and software recognized in the statement of financial position comprises the costs incurred in acquiring the soft ware and bringing it into use, and is amortized over the estimated useful life of the asset.
Subsequent expenditures on intangible assets are capitalized only if they increase the expected future economic benefi ts associated with the asset to which they relate. Other expenditures are expensed as incurred.
Property, plant and equipment are measured at cost less accumulated depreciation and impairment losses, except for land, which is measured at cost less accumulated impairment losses. Cost includes expenditures directly incurred to acquire the asset, and in some cases may also include estimated unavoidable future dismantling, removal and site remediation costs.
Subsequent expenditures are included in the carrying amount of the asset, or recognized as a separate component, if it is probable that the future economic benefits of the expenditures will flow to Sodexo and the cost can be measured reliably. All other repair and maintenance costs are recognized as expenses during the period in which they are incurred, except costs incurred to improve productivity or extend the useful life of an asset, which are capitalized.
Items of property, plant and equipment are depreciated over their expected useful lives using the componentbased approach, taking account of their residual value. The straight-line method of depreciation is regarded as the method that most closely refl ects the expected pattern of consumption of the future economic benefi ts embodied in items of property, plant and equipment.
The useful lives generally used by the Group are:
| Buildings | 20-30 years |
|---|---|
| General fixtures and fittings | 3-10 years |
| Plant and machinery | 3-8 years |
| Motor vehicles | 4 years |
| Boats and pontoons (depending on the | |
| component) | 5-15 years |
The residual values and useful lives of items of property, plant and equipment are reviewed and, if necessary, adjusted at each period end.
The carrying amounts of items of property, plant and equipment are tested for impairment if there is an indication that an item has become impaired.
Finance leases, under which substantially all the risks and rewards incidental to ownership of an asset are transferred to Sodexo, are accounted for as follows:
An asset held under a fi nance lease is depreciated over its estimated useful life, or if there is no reasonable certainty that the lessee will obtain ownership by the end of the lease term, over the shorter of the lease term and its useful life.
Leases under which the lessor retains substantially all the risks and rewards incidental to ownership of the asset are treated as operating leases. Payments made under operating leases are expensed as an operating item on a straight-line basis over the term of the lease.
Property, plant and equipment and intangible assets with fi nite useful lives are tested for impairment if there is an objective indication of impairment. Impairment losses are recognized in the income statement, and may be reversed subsequently.
Goodwill and other intangible assets considered to have an indefi nite useful life (such as trademarks) are tested for impairment whenever there is an indication of impairment, and at least annually, in the last quarter of the fi scal year. The results of the impairment tests are then confi rmed using data as of August 31.
Assets that do not generate cash infl ows that are largely independent of those from other assets, and hence cannot be tested for impairment individually, are grouped together in Cash Generating Units (CGUs).
Impairment tests are performed at the level of the CGU or group of CGUs corresponding to the lowest level at which goodwill is monitored by the Group. This level generally corresponds to one of the Group's two main operating segments, with the On-site Services activity further segmented into geographic regions. Goodwill is not tested for impairment at a higher level than the operating segment (see note 3).
The assets allocated to each CGU or group of CGUs comprise:
The main indicators that a CGU may be impaired are a signifi cant decrease in the CGU's revenues and operating profi t or material changes in market trends.
An impairment loss is recognized in the income statement when the carrying amount of an asset or CGU is greater than its recoverable amount.
Recoverable amount is the greater of:
• fair value less costs to sell, i.e. the amount obtainable from the sale of an asset (net of selling costs) in an arm's length transaction between knowledgeable, willing parties;
• value in use, which is the present value of the future cash fl ows expected to be derived from continuing use and ultimate disposal of the asset or CGU.
The value in use of a CGU or group of CGUs is estimated using aft er-tax cash fl ow projections generally based on two- or three-year business plans prepared by management and extrapolated to future years.
Management both at Group and subsidiary levels prepares operating profi t forecasts on the basis of past performance and expected market trends. The growth rate used beyond the initial period of the business plan refl ects the growth rate for the business sector and region involved.
Expected future cash fl ows are discounted at the average cost of capital calculated for the Group. For certain CGUs or groups of CGUs a premium is added to the average cost of capital in order to refl ect the greater risk factors aff ecting certain countries.
The growth and discount rates used for impairment tests during the period are provided in note 4.10.
An impairment loss recognized with respect to a CGU is allocated initially to reducing the carrying amount of any goodwill allocated to that CGU, and then to reducing the carrying amount of the other assets of the CGU in proportion to the carrying amount of each asset.
Impairment losses recognized with respect to goodwill cannot be reversed.
Impairment losses recognized with respect to any other asset may only be reversed if there is an indication that the impairment loss is lower or no longer exists. The amount reversed is based on new estimates of the recoverable amount.
The increased carrying amount of an asset resulting from the reversal of an impairment loss cannot exceed the carrying amount that would have been determined for that asset had no impairment loss been recognized.
Some client contracts provide for a fi nancial contribution by Sodexo. For example, the Group may participate in fi nancing the purchase of equipment or fi xtures on the client site that are necessary to fulfi ll service obligations, or it may make a financial contribution that will be recovered over the life of the contract. These assets are generally amortized over a period of less than 10 years, but may be amortized over a longer period depending on the contract duration. The amortization is recognized as a reduction to revenues over the life of the contract.
In the cash fl ow statement, changes in the value of these investments are presented as a component of investing cash fl ows.
Inventories are measured at the lower of cost or net realizable value. Cost is determined by the FIFO (First In First Out) method.
Trade and other receivables are initially recognized at fair value, and are subsequently measured at amortized cost less impairment losses recognized in the income statement.
Impairment is recognized when there is objective evidence of the Group's inability to recover the full amount due under the initial contract terms. The impairment recognized represents the diff erence between the carrying amount of the asset and the discounted future cash fl ow, estimated using the initial eff ective interest rate. The resulting impairment loss is recognized in the income statement.
Financial assets and liabilities are recognized in the statement of fi nancial position on the transaction date, which is the date when Sodexo becomes a party to the contractual provisions of the instrument.
The fair values of financial assets and derivative instruments are generally determined on the basis of quoted market prices or of valuations carried out by the depositary bank.
Financial assets are measured and recognized in three main categories:
Sodexo's policy is to fi nance the majority of acquisition costs insofar as possible in the currency of the acquired entity, generally at fi xed rates of interest.
Most of the Group's variable-rate borrowings are converted to fi xed-rate using interest rate swaps. In most cases where borrowings are made in a currency other than that of the acquired entity, currency swaps are contracted.
Sodexo - Registration Document Fiscal 2013 157
These derivative financial instruments are initially recognized at fair value in the statement of fi nancial position. Subsequent changes in the fair value of derivative instruments are recognized in the income statement, except in the case of instruments that qualify as c ash flow h edges.
For c ash fl ow h edges, the necessary documentation is prepared at inception and updated at each period end. Gains or losses arising on the eff ective portion of the hedge are recognized in other comprehensive income, and are not recognized in the income statement until the underlying asset or liability is realized. Gains or losses arising on the ineff ective portion of the hedge are recognized in the income statement.
The fair value of these derivative instruments is generally determined based on valuations provided by the bank counter-parties.
As required by IAS 32, Sodexo recognizes commitments to purchase non-controlling interests as a liability within borrowings in the consolidated statement of fi nancial position. In the absence of any IFRS standard or interpretation regarding the treatment of the related debit entry, Sodexo has elected to off set the amount involved against the relevant non-controlling interests in shareholders' equity until they are eliminated in full, and to treat any surplus as goodwill.
Firm commitments to purchase non-controlling interests, which were all entered into prior to September 1, 2009, are therefore accounted for as follows under IFRS:
Subsequent price adjustments are recognized as adjustments to the amount of goodwill for acquisitions made prior to September 1, 2009.
All borrowings, including bank credit facilities and overdraft s, are initially recognized at the fair value of the amount received less directly attributable transaction costs.
Subsequent to initial recognition, borrowings are measured at amortized cost using the eff ective interest method. The eff ective interest rate is the rate that discounts estimated future cash payments or receipts through the expected life of a fi nancial liability to the net carrying amount of that liability. The calculation includes the eff ects of transaction costs, and of diff erences between the issue proceeds (net of transaction costs) and reimbursement value.
Cash and cash equivalents comprise current bank account balances, cash on hand and short-term cash investments in money-market instruments which either have an initial maturity of less than three months at the moment of purchase or may be withdrawn at any time at a known cash value with no material risk of loss in value.
Borrowing costs directly attributable to the acquisition, construction or production of a qualifying non-current asset are included in the cost of that asset. Borrowing costs that are not directly attributable to the acquisition, construction or production of a qualifying non-current asset are recognized as an expense using the eff ective interest method.
Sodexo shares held by Sodexo SA itself and/or by other Group companies are shown as a reduction in consolidated shareholders' equity at their acquisition cost.
Gains and losses on acquisitions and disposals of treasury shares are recognized directly in consolidated shareholders' equity and do not aff ect profi t or loss for the period.
A provision is recognized if the Group has a legal or constructive obligation at the period end and it is probable that settlement of the obligation will require an outfl ow of resources and the amount of the liability can be reliably measured.
Provisions primarily cover commercial, employee-related and tax-related risks and litigation (other than those related to income tax) arising in the course of operating activities, and are measured using assumptions that take account of the most likely outcomes.
Where the eff ect of the time value of money is material, the amount of the provision is determined by discounting the expected future cash fl ows at a pre-tax discount rate that refl ects current market assessments of the time value of money and any risks specifi c to the liability.
A provision for onerous contracts is established where the unavoidable costs of meeting the obligations under a contract exceed the economic benefi ts expected to be received under it.
Group employees receive short-term benefi ts such as vacation pay, sick pay, bonuses and other benefi ts (other than termination benefi ts), payable within 12 months of the related service period.
These benefi ts are reported as current liabilities.
Sodexo measures and recognizes post-employment benefi ts as follows:
Sodexo uses the projected unit credit method as the actuarial method for measuring its post-employment benefit obligations, on the basis of the national or company-wide collective agreements eff ective within each entity.
Factors used in calculating the obligation include length of service, life expectancy, salary infl ation, staff turnover, and macro-economic assumptions specifi c to countries in which Sodexo operates (such as infl ation rate, rate of return on plan assets and discount rate).
Actuarial gains and losses arising at each period end are recognized in other comprehensive income, as permitted by IAS 19. Actuarial gains and losses do not aff ect the income statement. At the time of the transition to IFRS, actuarial losses and gains on pensions and related benefi ts as of September 1, 2004 were recognized in shareholders' equity.
If benefi ts under an existing plan are amended or a new plan is established, past service cost relating to vested benefi ts is recognized in the income statement, and past service cost relating to benefi ts not yet vested is recognized on a straight line basis over the average residual vesting period.
The accounting treatment applied to defi ned benefi t plans is as follows:
• the eff ect of discounting and the expected return on plan assets, which are recorded in fi nancial income or expense.
Sodexo contributes to multi-employer plans, primarily in Sweden and the United States. These plans are accounted for as defi ned-contribution plans, as the information provided by the plan administrators is insuffi cient for them to be accounted for as defi ned benefi t plans.
Other long-term employee benefits are measured in accordance with IAS 19. The expected cost of such benefi ts is recognized as a non-current liability over the employee's period of service. Actuarial gains and losses are recognized immediately in the income statement.
Vouchers payable are recognized as a current liability at fair value, which is the face value of vouchers in circulation or returned to Sodexo but not yet reimbursed to affi liates.
Some Group employees receive compensation in the form of share-based payment, for which payment is made in equity instruments.
The services compensated by these plans are recognized as an expense, with the off set recognized in shareholders' equity, over the vesting period. The amount of expense recognized in each period is determined by reference to the fair value of the equity instruments granted, as of the grant date.
Each year, Sodexo reassesses the number of potentially exercisable stock options that are expected to vest as well as the number of shares that will likely be delivered to benefi ciaries of free shares based on the applicable vesting conditions. The impact of any change in estimates is recognized in the income statement, with the off set recognized in shareholders' equity.
The features of the Group's share-based payment plans are set out in note 4.22.
Deferred taxes are recognized on temporary diff erences between the carrying amount of an asset or liability and its tax base, using the tax rate that is expected to apply in the period when the asset is realized or the liability is settled, based on tax rates (and tax laws) that are enacted or substantially enacted at the period end.
Deferred taxes are not recognized on the following items:
Taxes on items recognized directly in shareholders' equity or in other comprehensive income are recognized in shareholders' equity or in other comprehensive income and not in the income statement.
Residual deferred tax assets on temporary diff erences and tax loss carry-forwards (after offset of deferred tax liabilities) are only recognized if their recovery is considered probable.
Deferred tax assets and liabilities are off set if there is a legally enforceable right to set off current tax assets and liabilities and the deferred taxes relate to the same taxable entity and tax authority.
Trade and other payables are measured at fair value on initial recognition, and subsequently at amortized cost.
3
Sodexo presents its income statement by function.
Operating profi t comprises the following components:
Other operating income and expenses include amortization and impairment losses on client relationships and trademarks, impairment losses on goodwill, and gains and losses on disposals of property, plant and equipment, intangible assets and consolidated subsidiaries.
Revenues reported by Sodexo relate to the sale of services in connection with the ordinary activities of fully consolidated companies as follows:
Revenues are measured at the fair value of the consideration received or to be received, net of discounts and rebates as well as value added tax (VAT) and other taxes. Revenues are recognized when it is probable that future economic benefi ts will fl ow to Sodexo and these benefi ts can be measured reliably. No income is recognized if there is signifi cant uncertainty about recoverability of the costs incurred or to be incurred in meeting the service obligation.
Foodservices and other On-site Services revenues are recognized when the service is rendered.
Commissions received from clients in the Benefi ts and Rewards Services activity are recognized when the vouchers are issued and sent to the client or the cards are credited. Commissions received from affi liates are recognized when the vouchers are reimbursed or the cards are used. Profi ts from unreimbursed vouchers and cards are recognized based on their expiration date and the deadline for presentation for reimbursement by the affi liate.
In connection with the introduction of the contribution économique territoriale (CET – "Local Economic Contribution" ) under the 2010 Finance Bill in France, which applies to French subsidiaries, Sodexo has elected to recognize in income tax expense the portion of the CET related to the cotisation sur la valeur ajoutée des entreprises (tax on corporate value added).
Tax credits that do not affect taxable profit and are always refunded by the French government if they have not been deducted from corporate income tax (including the Competitiveness and Employment Tax Credit (CICE) introduced in France under the third amended 2012 Finance Bill) are recognized as subsidies and therefore reduce the expenses to which they relate.
The Group has launched a program to improve its operational efficiency and reduce costs in order to strengthen its competitiveness. The expenses incurred in connection with this program are presented under various operating expense captions in the income statement depending on the functions concerned. In the Group's segment information they are presented in the "Unallocated" column. They mainly relate to net contract termination costs (including impairments of assets dedicated to the contracts and any losses and provisions related to loss-making contracts) and reorganization costs.
Earnings per share is calculated by dividing profi t for the period by the weighted average number of ordinary shares outstanding during the period, net of treasury shares.
In the calculation of diluted earnings per share, the denominator is increased by the number of potentially dilutive shares, and the numerator is adjusted for all dividends and interest recognized in the period and any other change in income or expenses that would result from conversion of the potentially dilutive shares.
Potential ordinary shares are treated as dilutive if and only if their conversion to shares would decrease earnings per share or increase loss per share.
A reconciliation between the weighted average number of ordinary shares for the period and the weighted average number of shares for the period adjusted for the eff ects of potentially dilutive ordinary shares is presented in note 4.4.
The cash fl ow statement analyzes changes in net cash and cash equivalents, defi ned as cash and cash equivalents less current bank overdraft s and credit bank balances payable on demand that form an integral component of treasury management.
The Group's activities are monitored by the chief operating decision maker as follows: On-site Services and Benefi ts and Rewards Services. The On-site Services activity is further segmented by geographic region.
Operating segments with similar economic characteristics, including similar long-term average operating margins, are aggregated in a single operating segment.
The On-site Services – Rest of the World segment aggregates activities of three operating segments: On-site Services – Latin America, On-site Services – Africa, Middle East, Asia and Australia and On-site Services – China. These three operating segments aggregate countries and regions located in emerging economies and therefore have certain shared economic characteristics. In addition, none of these countries or regions meets the quantitative threshold for separate reporting under paragraph 13 of IFRS 8.
The Group's operating segments are as follows:
No single Group client or contract accounts for more than 2% of consolidated revenues.
| On-site Services | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Fiscal 2013 (in millions of euro) |
North America |
Continental Europe |
United Kingdom and Ireland |
Rest of the World |
Total | Benefits and Rewards Services |
Corporate expenses |
Eliminations Unallocated(1) | Total | |
| Revenues (third-party) | 6,821 | 5,716 | 1,397 3,683 17,617 | 780 | 18,397 | |||||
| Inter-segment sales (Group) |
10 | (10) | 0 | |||||||
| TOTAL | 6,821 | 5,716 | 1,397 3,683 17,617 | 790 | (10) | 18,397 | ||||
| Segment operating profit | 371 | 196 | 67 | 119 | 753 | 304 | (94) | (10) | (139) | 814 |
| Share of profit of companies consolidated by the equity method |
1 | 3 | 3 | 10 | 17 | 17 | ||||
| Net financing costs | (136) | |||||||||
| Income tax expense | (233) | |||||||||
| Non-controlling interests | 23 | |||||||||
| PROFIT ATTRIBUTABLE TO EQUITY HOLDERS OF THE PARENT |
439 | |||||||||
| Depreciation/ amortization of tangible and intangible assets |
59 | 113 | 17 | 47 | 236 | 28 | 7 | 271 | ||
| Other non-cash items | 5 | 3 | 1 | 2 | 11 | 2 | 4 | 17 |
(1) Corresponding to the costs recorded in Fiscal 2013 in connection with the program to improve operational efficiency and reduce costs (see note 2.22.4).
| On-site Services | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Fiscal 2012 (in millions of euro) |
North America |
Continental Europe |
United Kingdom and Ireland |
Rest of the World |
Total | Benefits and Rewards Services |
Corporate expenses |
Eliminations Unallocated(1) | Total | |
| Revenues (third-party) | 6,730 | 5,646 | 1,543 3,577 17,496 | 740 | 18,236 | |||||
| Inter-segment sales (Group) |
16 | (16) | 0 | |||||||
| TOTAL | 6,730 | 5,646 | 1,543 3,577 17,496 | 756 | (16) | 18,236 | ||||
| Segment operating profit | 346 | 215 | 80 | 126 | 767 | 290 | (83) | (16) | 26 | 984 |
| Share of profit of companies consolidated by the equity method |
1 | 3 | 3 | 11 | 18 | 18 | ||||
| Net financing costs | (166) | |||||||||
| Income tax expense | (286) | |||||||||
| Non-controlling interests | 25 | |||||||||
| PROFIT ATTRIBUTABLE TO EQUITY HOLDERS OF THE PARENT |
525 | |||||||||
| Depreciation/ amortization of tangible and intangible assets |
62 | 106 | 83 | 53 | 304 | 27 | 22 | 353 | ||
| Other non-cash items | 6 | 3 | 1 | 2 | 12 | 2 | 5 | 19 |
(1) Corresponding to the favorable accounting adjustment related to the application of a different inflation index to calculate defined benefit plan costs in the United Kingdom.
The Group's operations are spread across 80 countries, including two that each represent over 10% of consolidated revenues: France (the Group's home country) and the United States. Revenues and non-current assets in these countries are as follows:
| August 31, 2013 (in millions of euro) |
France | United States | Other | Total |
|---|---|---|---|---|
| Revenues (third-party) | 2,792 | 6,429 | 9,176 | 18,397 |
| Non-current assets(1) | 937 | 2,642 | 2,580 | 6,159 |
(1) Excluding financial assets, investments in companies consolidated by the equity method, and deferred tax assets.
| August 31, 2012 (in millions of euro) |
France | United States | Other | Total |
|---|---|---|---|---|
| Revenues (third-party) | 2,775 | 6,366 | 9,095 | 18,236 |
| Non-current assets(1) | 924 | 2,785 | 2,755 | 6,464 |
(1) Excluding financial assets, investments in companies consolidated by the equity method, and deferred tax assets.
Revenues by type of service are as follows:
| (in millions of euro) | Fiscal 2013 | Fiscal 2012 |
|---|---|---|
| Foodservices | 12,693 | 12,756 |
| Facilities management services | 4,924 | 4,740 |
| Total On-site Services revenues | 17,617 | 17,496 |
| Benefits and Rewards Services | 790 | 756 |
| Eliminations | (10) | (16) |
| TOTAL CONSOLIDATED REVENUES | 18,397 | 18,236 |
| (in millions of euro) | Fiscal 2013(1) | Fiscal 2012 |
|---|---|---|
| Depreciation, amortization and impairment losses | (320) | (357) |
| Employee costs | ||
| • Wages and salaries | (6,650) | (6,443) |
| • Other employee costs(2) | (2,049) | (1,905) |
| Purchases of consumables and change in inventory | (5,605) | (5,734) |
| Other operating expenses(3) | (2,959) | (2,813) |
| TOTAL | (17,583) | (17,252) |
(1) Including 139 million euro in costs recorded in Fiscal 2013 in connection with the program to improve operational efficiency and reduce costs.
(2) Primarily payroll taxes, but also including costs associated with defined benefit plans (note 4.17), defined contribution plans (note 4.17), and stock options and free shares (note 4.22).
(3) Other operating expenses mainly include operating lease expenses (306 million euro for Fiscal 2013 and 330 million euro for Fiscal 2012), professional fees, other purchases of consumables, sub-contracting costs and travel expenses.
| (in millions of euro) | Fiscal 2013 | Fiscal 2012 |
|---|---|---|
| Gross borrowing cost(1) | (158) | (173) |
| Interest income from short-term bank deposits and equivalent | 6 | 9 |
| Net borrowing cost | (152) | (164) |
| Interest income from loans and receivables at amortized cost | 6 | 6 |
| Other interest income | 0 | 3 |
| Other interest expense | (5) | (7) |
| Net foreign exchange (losses)/gains | (7) | (7) |
| Expected return on defined benefit plan assets | 34 | 42 |
| Interest cost on defined benefit plan obligation | (37) | (39) |
| Monetaryadjustment for hyperinflation | (16) | (4) |
| Change in fair value of derivative financial instruments not qualified for hedge accounting |
23 | (1) |
| Other | 18 | 5 |
| Net financing costs | (136) | (166) |
| Interest income component | 87 | 65 |
| Financial expense component | (223) | (231) |
(1) Gross borrowing cost represents interest expense on financial liabilities at amortized cost and interest expense on hedging instruments.
| (in millions of euro) | Fiscal 2013 | Fiscal 2012 |
|---|---|---|
| Profit for the period before tax | 695 | 836 |
| Share of profit of companies consolidated by the equity method | (17) | (18) |
| Accounting profit before tax | 678 | 818 |
| Tax rate applicable to Sodexo SA(1) | 36.10% | 36.10% |
| Theoretical income tax expense | (245) | (295) |
| Effect of jurisdictional tax rate differences | 39 | 39 |
| Additional tax on dividends paid | (7) | |
| Permanently non-deductible expenses or non-taxable income | 25 | 16 |
| Other tax repayments/(charges), net | (19) | (24) |
| Tax loss carry-forwards used or recognized during the period but not recognized as a deferred tax asset in prior periods |
1 | 3 |
| Tax loss carry-forwards arising during the period but not recognized as a deferred tax asset |
(16) | (14) |
| Actual income tax expense | (222) | (275) |
| Withholding taxes | (11) | (11) |
| TOTAL INCOME TAX EXPENSE | (233) | (286) |
(1) The 36.10% tax rate includes the temporary surtax introduced in December 2011 for companies whose revenues (or those of the tax group of which they are a member) exceed 250 million euro, payable by Sodexo for the fiscal years ended August 31, 2012 through August 31, 2015.
| (in millions of euro) | Fiscal 2013 | Fiscal 2012 |
|---|---|---|
| Current income taxes | (203) | (266) |
| Adjustments to current income tax payable in respect of prior periods | 0 | 2 |
| Provision for tax exposures | (3) | (5) |
| Utilization of tax credits, tax losses and temporary difference carry-forwards | (37) | 29 |
| Current income taxes | (243) | (240) |
| Deferred taxes on temporary differences arising or reversing during the period | (10) | (53) |
| Deferred taxes on changes in tax rates or liability for taxes at new rates | (4) | 1 |
| Utilization of tax credits, tax losses and tax loss carry-forwards | 35 | 17 |
| Deferred income taxes | 21 | (35) |
| ACTUAL INCOME TAX EXPENSE | (222) | (275) |
Accruals for withholding taxes on dividends receivable recognized by the Group amounted to 1 million euro in both Fiscal 2013 and Fiscal 2012.
The eff ective tax rate, calculated on the basis of the profi t for the period before taxes and excluding the share of profi t of companies consolidated by the equity method, decreased from 34.9% for Fiscal 2012 to 34.3% for Fiscal 2013.
The number of ordinary shares outstanding used in calculating basic and diluted earnings per share is shown below:
| Fiscal 2013 | Fiscal 2012 | |
|---|---|---|
| Basic weighted average number of shares | 150,980,749 | 151,121,979 |
| Average dilutive effect of stock option and free share plans | 1,384,095 | 1,034,972 |
| Diluted weighted average number of shares | 152,364,844 | 152,156,951 |
The table below presents the calculation of basic and diluted earnings per share:
| Fiscal 2013 | Fiscal 2012 | |
|---|---|---|
| Profit for the period attributable to equity holders of the parent | 439 | 525 |
| Basic weighted average number of shares | 150,980,749 | 151,121,979 |
| Basic earnings per share(1) | 2.91 | 3.48 |
| Diluted weighted average number of shares | 152,364,844 | 152,156,951 |
| Diluted earnings per share(1) | 2.88 | 3.45 |
(1) Basic and diluted earnings per share do not reflect the effect of the dividend premium to be paid on certain registered shares meeting the criteria described in note 4.14. Based on the number of registered shares as of August 31, 2013, such shares total 3,992,369 shares.
All of the stock option plans have a dilutive impact in both Fiscal 2013 and Fiscal 2012 and all of the free share plans have a dilutive impact in Fiscal 2013.
The tables below include assets held under fi nance leases.
| (in millions of euro) | Land and buildings |
Plant and equipment |
Construction in progress and other |
Total |
|---|---|---|---|---|
| Carrying amount – August 31, 2011 | 69 | 375 | 69 | 513 |
| Increases during the fiscal year | 3 | 174 | 30 | 207 |
| Decreases during the fiscal year | (7) | (12) | (2) | (21) |
| Assets classified as held for sale | ||||
| Newly consolidated companies | 21 | 27 | 1 | 49 |
| Newly deconsolidated companies | ||||
| Depreciation expense | (16) | (162) | (21) | (199) |
| Impairment losses recognized in profit or loss | ||||
| Impairment losses reversed in profit or loss | 1 | 1 | ||
| Translation adjustment | 4 | 18 | 4 | 26 |
| Other | 21 | (7) | (16) | (2) |
| Carrying amount – August 31, 2012 | 96 | 413 | 65 | 574 |
| Increases during the fiscal year | 4 | 147 | 51 | 202 |
| Decreases during the fiscal year | (1) | (14) | (3) | (18) |
| Assets classified as held for sale | ||||
| Newly consolidated companies | 1 | 1 | ||
| Newly deconsolidated companies | ||||
| Depreciation expense | (12) | (163) | (16) | (191) |
| Impairment losses recognized in profit or loss | (8) | (8) | ||
| Impairment losses reversed in profit or loss | ||||
| Translation adjustment | (2) | (18) | (1) | (21) |
| Other | 1 | 23 | (23) | 1 |
| Carrying amount – August 31, 2013 | 86 | 381 | 73 | 540 |
| (in millions of euro) | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Cost | 1,702 | 1,728 |
| Accumulated depreciation and impairment | (1,162) | (1,154) |
| Carrying amount | 540 | 574 |
No item of property, plant and equipment is pledged as collateral for a liability.
Depreciation and impairment losses recognized in the income statement are classified as operating items and reported under either cost of sales, general and administrative costs or s ales d epartment costs.
Sodexo holds property, plant and equipment under a large number of finance leases on sites throughout the world. These leases relate mainly to kitchens and kitchen equipment, and offi ce equipment; the terms are negotiated locally.
| Carrying amount (in millions of euro) |
Buildings | Plant and equipment |
Construction in progress and other |
Total |
|---|---|---|---|---|
| August 31, 2011 | 8 | 45 | 2 | 55 |
| August 31, 2012 | 6 | 46 | 1 | 53 |
| August 31, 2013 | 7 | 38 | 1 | 46 |
| (in millions of euro) | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Cost | 112 | 143 |
| Accumulated depreciation and impairment | (66) | (90) |
| Carrying amount | 46 | 53 |
Maturities of payments under fi nance leases are provided in note 4.15.3.
Changes in goodwill, aggregated by operating segment, were as follows in Fiscal 2013:
| (in millions of euro) | August 31, 2012 |
Additions during the period |
Disposalsduring the period |
Translation adjustment |
Other | August 31, 2013 |
|
|---|---|---|---|---|---|---|---|
| Gross | 2,326 | (110) | 2,216 | ||||
| On-site Services North America |
Impairment | ||||||
| On-site Services | Gross | 596 | (41) | 2 | 557 | ||
| United Kingdom and Ireland | Impairment | ||||||
| On-site Services | Gross | 988 | 4 | (7) | (3) | 982 | |
| Continental Europe | Impairment | ||||||
| On-site Services | Gross | 564 | 10 | (92) | 3 | 485 | |
| Rest of the World | Impairment | ||||||
| Benefits and Rewards Services |
Gross | 557 | 78 | (72) | 563 | ||
| Impairment | (2) | (2) | |||||
| Gross | 2 | 2 | |||||
| Holding companies | Impairment | ||||||
| GROSS | 5,033 | 92 | (322) | 2 | 4,805 | ||
| TOTAL | IMPAIRMENT | (2) | (2) |
Goodwill recognized in Fiscal 2013 on acquisitions made during the year mainly concerned Servi-Bonos SA de CV in Mexico (47 million euro).
| (in millions of euro) | August 31, 2011 |
Additions during the period |
Disposalsduring the period |
Translation adjustment |
Other | August 31, 2012 |
|
|---|---|---|---|---|---|---|---|
| Gross | 1,997 | 33 | 296 | 2,326 | |||
| On-site Services North America |
Impairment | ||||||
| On-site Services | Gross | 523 | 12 | 61 | 596 | ||
| United Kingdom and Ireland | Impairment | ||||||
| On-site Services | Gross | 954 | 21 | 13 | 988 | ||
| Continental Europe | Impairment | ||||||
| On-site Services | Gross | 210 | 390 | (36) | 564 | ||
| Rest of the World | Impairment | ||||||
| Benefits and Rewards Services |
Gross | 599 | (42) | 557 | |||
| Impairment | (2) | (2) | |||||
| Gross | 2 | 2 | |||||
| Holding companies | Impairment | ||||||
| GROSS | 4,285 | 456 | 292 | 5,033 | |||
| TOTAL | IMPAIRMENT | (2) | (2) |
Changes in goodwill, aggregated by operating segment, were as follows in Fiscal 2012:
Goodwill recognized in Fiscal 2012 on acquisitions made during the year related to Puras do Brasil in Brazil (390 million euro), Lenôtre in France (15 million euro), Roth Bros in the United States (33 million euro), Atkins Facilities Management Limited (renamed Sodexo Property Solutions Limited) in the United Kingdom (12 million euro) and RI.CO.S.RL. in Italy (6 million euro).
The tables below show movements in other intangible assets during Fiscal 2012 and Fiscal 2013.
| (in millions of euro) | Licenses and software | Client relationships, trademarks and other |
Total |
|---|---|---|---|
| Carrying amount – August 31, 2011 | 92 | 400 | 492 |
| Increases during the fiscal year | 47 | 12 | 59 |
| Decreases during the fiscal year | (4) | (4) | |
| Assets classified as held for sale | |||
| Newly consolidated companies | 2 | 163 | 165 |
| Newly deconsolidated companies | |||
| Amortization expense | (38) | (99) | (137) |
| Impairment losses recognized in profit or loss | (18) | (18) | |
| Impairment losses reversed in profit or loss | |||
| Translation adjustment | 3 | 3 | 6 |
| Other | 3 | (3) | 0 |
| Carrying amount – August 31, 2012 | 105 | 458(1) | 563 |
| Increases during the fiscal year | 46 | 8 | 54 |
| Decreases during the fiscal year | (2) | (2) | |
| Assets classified as held for sale | |||
| Newly consolidated companies | 2 | 26 | 28 |
| Newly deconsolidated companies | |||
| Amortization expense | (42) | (32) | (74) |
| Impairment losses recognized in profit or loss | |||
| Impairment losses reversed in profit or loss | 2 | 2 | |
| Translation adjustment | (4) | (35) | (39) |
| Other | 4 | (8) | (4) |
| Carrying amount – August 31, 2013 | 109 | 419(1) | 528 |
(1) Including trademarks and lease rights with an indefinite useful life for 50 million euro at August 31, 2013 and 48 million euro at August 31, 2012.
| (in millions of euro) | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Cost | 969 | 975 |
| Accumulated amortization and impairment | (441) | (412) |
| Carrying amount | 528 | 563 |
Amortization and impairment losses recognized in the income statement are classifi ed as operating items and reported under either cost of sales, s ales d epartment costs or general and administrative costs, except for the amortization of client relationship and trademark intangible assets, which is recognized in "Other operating expenses".
| (in millions of euro) | Fiscal 2013 | Fiscal 2012 |
|---|---|---|
| Carrying amount – September 1 | 296 | 222 |
| Increases during the period | 67 | 95 |
| Decreases during the period | (60) | (56) |
| Translation adjustment | (15) | 34 |
| Other | 1 | |
| Carrying amount as of August 31 | 288 | 296 |
When Sodexo is legally or constructively obligated to make payments on behalf of companies consolidated by the equity method, provision is made under liabilities in the consolidated statement of fi nancial position for its share in the negative shareholders' equity of the said companies (cf. note 4.18). Changes in the Group's share of the net assets of companies consolidated by the equity method in Fiscal 2012 and Fiscal 2013 are shown below:
| August 31, 2012 | August 31, 2013 | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| (in millions of euro) | Positive amounts |
Negative amounts |
Profit for the period |
Dividend paid for the period |
Changes in scope of consolidation(2) |
Other movements(1) |
Translation adjustment |
Positive amounts |
Negative amounts |
| Groupe Crèche Attitude | 15.1 | 2.1 | 17.2 | ||||||
| Doyon Universal Services LLC | 16.6 | 1.8 | (0.9) | (0.8) | 16.7 | ||||
| NANA | 13.4 | 1.3 | (0.7) | 0.7 | (0.7) | 14.0 | |||
| Sociedad Concesionaria BAS SA |
9.9 | 2.1 | (1.4) | 10.6 | |||||
| SERCO Sodexo Defense Services PTY Ltd |
9.4 | 5.2 | (6.5) | (1.5) | 6.6 | ||||
| South Manchester Healthcare (Holdings) Ltd |
2.8 | 0.9 | (0.7) | 0.3 | (0.2) | 3.1 | |||
| Catalyst Healthcare (Manchester) Holdings Ltd |
3.1 | 1.2 | (0.9) | (3.1) | (0.3) | 0.0 | |||
| Addiewell Prison (Holdings) Ltd |
(6.6) | 0.5 | (0.8) | 2.0 | 0.4 | (4.5) | |||
| Agecroft Prison Management Ltd |
(2.7) | 0.2 | 0.2 | (2.3) | |||||
| Catalyst Healthcare (Romford) Holdings Ltd |
(6.9) | 0.4 | (0.1) | 3.3 | 0.6 | 0.5 | (2.2) | ||
| Peterborough Prison Mgt (Holdings) Ltd |
(5.7) | 0.1 | (0.6) | 2.3 | 1.6 | 0.4 | (1.9) | ||
| Ashford Prison Services Holdings Ltd |
(4.8) | 0.2 | (0.3) | 1.9 | 1.2 | 0.3 | (1.5) | ||
| HpC King's College Hospital (Holdings) Ltd |
(1.8) | 0.5 | 0.1 | (1.2) | |||||
| Enterprise Healthcare (Holdings) Ltd |
(1.8) | 1.7 | 0.1 | 0.0 | |||||
| Other | 10.9 | (2.5) | (3.0) | (1.2) | 1.8 | (0.1) | 9.9 | (4.0) | |
| TOTAL | 81.2 | (32.8) | 16.5 | (14.5) | 4.9 | 8.2 | (3.0) | 78.1 | (17.6) |
(1) Including changes in fair value of derivative financial instrument hedges (note 4.16).
(2) Relates to disposals of the Group's shareholdings in Public-Private Partnership (PPP) companies.
| August 31, 2011 | Profit/ | August 31, 2012 | |||||||
|---|---|---|---|---|---|---|---|---|---|
| (in millions of euro) | Positive amounts |
Negative amounts |
(loss) for the period |
Dividend paid for the period |
Changes in scope of consolidation(2) |
Other movements(1) |
Translation adjustment |
Positive amounts |
Negative amounts |
| Doyon Universal Services LLC | 14.2 | 1.2 | (0.9) | 2.1 | 16.6 | ||||
| Groupe Crèche Attitude | 14.1 | 1.7 | (0.7) | 15.1 | |||||
| NANA | 11.1 | 1.4 | (1.5) | 0.8 | 1.6 | 13.4 | |||
| Sociedad Concesionaria BAS SA |
7.8 | 2.7 | (1.7) | 1.1 | 9.9 | ||||
| SERCO Sodexo Defense Services PTY Ltd |
9.6 | 7.1 | (8.3) | 1.0 | 9.4 | ||||
| Catalyst Healthcare (Manchester) Holdings Ltd |
2.1 | 0.6 | 0.4 | 3.1 | |||||
| South Manchester Healthcare (Holdings) Ltd |
2.2 | 0.8 | (1.0) | 0.5 | 0.3 | 2.8 | |||
| Catalyst Healthcare (Romford) Holdings Ltd |
(4.9) | 0.3 | (1.7) | (0.6) | (6.9) | ||||
| Addiewell Prison (Holdings) Ltd |
(3.5) | 0.8 | (0.7) | (2.7) | (0.5) | (6.6) | |||
| Peterborough Prison Mgt (Holdings) Ltd |
(3.3) | 0.4 | (0.1) | (2.2) | (0.5) | (5.7) | |||
| Ashford Prison Services Holdings Ltd |
(3.0) | 0.2 | (0.1) | (1.5) | (0.4) | (4.8) | |||
| Agecroft Prison Management Ltd |
(2.5) | 0.1 | (0.3) | (2.7) | |||||
| HpC King's College Hospital (Holdings) Ltd |
(1.5) | (0.2) | (0.1) | (1.8) | |||||
| Enterprise Healthcare (Holdings) Ltd |
(1.2) | 0.1 | (0.1) | (0.4) | (0.2) | (1.8) | |||
| Other | 9.3 | (1.4) | 0.8 | (1.1) | 0.7 | (0.1) | 0.2 | 10.9 | (2.5) |
| TOTAL | 70.4 | (21.3) | 18.0 | (16.2) | 0.7 | (7.3) | 4.1 | 81.2 | (32.8) |
(1) Including changes in fair value of derivative financial instrument hedges (note 4.16).
(2) Relates to the disposal of the Group's shareholding in the Public-Private Partnership (PPP) company Catalyst Romford Havering in the United Kingdom.
The table below provides key fi nancial data for Sodexo's principal companies consolidated by the equity method (in millions of euro, based on financial statements adjusted for the purposes of consolidation by Sodexo; amounts are for the Company as a whole, rather than Sodexo's percentage interest):
| (in millions of euro) | Country of operations |
% interest as of August 31, 2013 |
Assets | Liabilities | Equity | Revenue | Profit/ (loss) for the period |
|---|---|---|---|---|---|---|---|
| RMPA Holdings Ltd* | UK | 14% | 674 | 680 | (6) | 33 | (4) |
| Catalyst Healthcare (Manchester) Holdings Ltd* | UK | 10% | 582 | 562 | 20 | 53 | 5 |
| Healthcare Support (North Staffs) Holdings Ltd* | UK | 25% | 493 | 494 | (1) | 4 | 2 |
| Addiewell Prison (Holdings) Ltd | UK | 33.33% | 127 | 140 | (13) | 28 | 2 |
| HpC King's College Hospital (Holdings) Ltd* | UK | 25% | 110 | 123 | (13) | 19 | (2) |
| Catalyst Healthcare (Roehampton Holdings Ltd* | UK | 10% | 108 | 131 | (22) | 13 | 2 |
| Peterborough Prison Management (Holdings) Ltd* | UK | 15% | 105 | 117 | (13) | 34 | 1 |
| Mercia Healthcare (Holdings) Ltd* | UK | 25% | 104 | 93 | 11 | 15 | 2 |
| South Manchester Healthcare (Holdings) Ltd* | UK | 25% | 97 | 84 | 12 | 30 | 4 |
| Sociedad Concesionaria BAS SA* | Chile | 33.33% | 93 | 61 | 32 | 31 | 6 |
| Ashford Prison Services Holdings Ltd* | UK | 15% | 78 | 88 | (10) | 30 | 1 |
| Groupe Crèche Attitude | France | 35% | 63 | 14 | 49 | 49 | 6 |
| NANA | USA | 43.60% | 55 | 22 | 33 | 159 | 4 |
| Agecroft Prison Management Ltd | UK | 50% | 47 | 52 | (5) | 38 | 0 |
| Serco Sodexo Defence Services PTY Ltd | Australia | 50% | 47 | 33 | 13 | 225 | 10 |
| Enterprise Education (Holdings) Conwy Ltd* | UK | 10% | 45 | 49 | (3) | 3 | 0 |
* Project companies established in connection with Public-Private Partnership (PPP) contracts (see note 2.3.2).
Impairments of 45 million euro and 39 million euro were recognized on tangible and intangible assets (including goodwill) as of August 31, 2013 and 2012 respectively. The net charge for the year was 6 million euro (17 million euro for Fiscal 2012).
Assets with indefinite useful lives were tested for impairment as of August 31, 2013 using the methods described in note 2.8.2.
The main assumptions used rely on the macro-economic outlook for the geographic regions in which the CGUs or groups of CGUs defi ned by Sodexo operate. They are as follows (any impairment loss is recognized in other operating expense):
| Fiscal 2013 | Fiscal 2012 | ||||
|---|---|---|---|---|---|
| Economic region | Discount rate(1) |
Long-term growth rate(2) |
Discount rate(1) |
Long-term growth rate(2) |
|
| Continental Europe | 8.5% to 11% | 2% | 8.5% to 11% | 2% | |
| North America | 8.5% | 2.5% | 8.5% | 2.5% | |
| United Kingdom and Ireland | 8.5% | 2.4% | 8,5% | 2.5% | |
| Latin America | 11% | 4% | 11% | 4.2% | |
| Rest of the World (excluding Latin America) | 9.5% | 3.3% | 9.5% | 3.3% | |
| Benefits and Rewards Services | 10.5% | 3.6% | 11% | 3.6% |
(1) The discount rate defined by the Group has been increased for certain regions in order to incorporate more significant risk factors affecting certain countries.
(2) The long-term growth rate serves to extrapolate the terminal value based on data in the management plans.
Sodexo has analyzed the sensitivity of impairment test results to diff erent long-term growth rates and discount rates.
The results of this sensitivity analysis indicated no probable scenario where a change in the discount rate or long-term growth rate would result in the recoverable amount of a CGU or group of CGUs becoming less than its carrying amount. In fact, the results of the impairment testing demonstrate that even an increase of 200 basis points in the discount rate or a reduction of 200 basis points in the long-term growth rate would not result in an impairment of the assets tested for any of the CGUs or groups of CGUs tested.
The Group also performed a sensitivity analysis on the operational assumptions used in order to determine whether a 5% decrease in projected net cash flows over the time period of the business plans prepared by management and in terminal value would result in the recognition of an impairment loss in the Group's consolidated fi nancial statements at August 31, 2013. The results of this analysis indicated no risk of impairment for any of the CGUs or groups of CGUs.
| (in millions of euro) | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Available-for-sale financial assets | ||
| Investments in non-consolidated companies | ||
| Cost | 36 | 38 |
| Impairment | (2) | (2) |
| Carrying amount | 34 | 36 |
| Loans and receivables | ||
| Receivables from investees | ||
| Cost | 41 | 55 |
| Impairment | (2) | (1) |
| Carrying amount | 39 | 54 |
| Loans and deposits | ||
| Cost | 48 | 43 |
| Impairment | (3) | |
| Carrying amount | 45 | 43 |
| TOTAL NON-CURRENT FINANCIAL ASSETS | 118 | 133 |
| Cost | 125 | 136 |
| Impairment | (7) | (3) |
| Carrying amount | 118 | 133 |
The Group holds an 18.50% interest in Bellon SA, the parent company of Sodexo SA, carried at a value of 32.4 million euro. This available-for-sale fi nancial asset is an investment in a company that does not have a quoted market price on an active market, and whose value cannot be reliably measured. In addition, this investment is not a liquid instrument. Consequently, it is carried at cost. Any eventual decrease in the value of the Bellon SA shares would be recognized as an impairment.
| (in millions of euro) | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Available-for-sale financial assets | ||
| Restricted cash and other financial assets related to the Benefits and Rewards Services activity |
||
| Cost | 734 | 609 |
| Impairment | ||
| Carrying amount | 734 | 609 |
| Loans and receivables | ||
| Loans and deposits | ||
| Cost | 8 | 5 |
| Impairment | (1) | (1) |
| Carrying amount | 7 | 4 |
| TOTAL CURRENT FINANCIAL ASSETS | 741 | 613 |
| Cost | 742 | 614 |
| Impairment | (1) | (1) |
| Carrying amount | 741 | 613 |
Restricted cash of 398 million euro included in "Restricted cash and fi nancial assetsrelated to the Benefi ts and Rewards Services activity" primarily includes funds set aside to comply with regulations governing the issuance of service vouchers in France (250 million euro), India (47 million euro) and Romania (32 million euro), and contractual guarantees given to public-sector clients in Venezuela (21 million euro). The funds remain the property of Sodexo but are subject to restrictions on their use. They may not be used for any purpose other than to reimburse affi liates and must be kept separate from the Group's unrestricted cash. Restricted cash is invested in interest-bearing instruments.
| (Carrying value in millions of euro) | August 31, 2012 |
Increase/ (decrease) during the period |
Impairment | Change in scope of consolidation |
Change in fair value |
Translation adjustment and other items |
August 31, 2013 |
|---|---|---|---|---|---|---|---|
| Available-for-sale financial assets | 645 | 153 | 9 | 1 | (40) | 768 | |
| Loans and receivables | 101 | 4 | (4) | (10) | 91 | ||
| TOTAL | 746 | 157 | (4) | 9 | 1 | (50) | 859 |
| (Carrying value in millions of euro) | August 31, 2011 |
Increase/ (decrease) during the period |
Impairment | Change in scope of consolidation |
Change in fair value |
Translation adjustment and other items |
August 31, 2012 |
|---|---|---|---|---|---|---|---|
| Available-for-sale financial assets | 659 | (3) | (1) | 1 | (11) | 645 | |
| Loans and receivables | 87 | (9) | 15 | 8 | 101 | ||
| TOTAL | 746 | (12) | (1) | 15 | 1 | (3) | 746 |
| August 31, 2013 | August 31, 2012 | |||||
|---|---|---|---|---|---|---|
| (in millions of euro) | Gross amount |
Allowance | Carrying amount |
Gross amount |
Allowance | Carrying amount |
| Other non-current assets | 14 | 0 | 14 | 15 | 0 | 15 |
| Advances to suppliers | 5 | 0 | 5 | 5 | 0 | 5 |
| Trade receivables | 3,184 | (108) | 3,076 | 3,150 | (102) | 3,048 |
| Other operating receivables | 270 | (7) | 263 | 277 | (5) | 272 |
| Prepaid expenses | 115 | 0 | 115 | 114 | 0 | 114 |
| Non-operating receivables | 7 | 0 | 7 | 6 | 0 | 6 |
| TOTAL TRADE AND OTHER RECEIVABLES | 3,581 | (115) | 3,466 | 3,552 | (107) | 3,445 |
The maturities of trade receivables as of August 31, 2013 and August 31, 2012 respectively were as follows:
| August 31, 2013 | August 31, 2012 | |||
|---|---|---|---|---|
| Breakdown of trade receivables due as of August 31: | Gross amount | Allowance | Gross amount | Allowance |
| Less than 3 months due | 467 | (4) | 462 | (6) |
| More than 3 months and less than 6 months due | 57 | (10) | 60 | (12) |
| More than 6 months and less than 12 months due | 106 | (20) | 114 | (19) |
| More than 12 months due | 74 | (58) | 75 | (60) |
| TOTAL TRADE RECEIVABLES DUE AS OF AUGUST 31 | 704 | (92) | 711 | (97) |
| TOTAL TRADE RECEIVABLES NOT YET DUE AS OF AUGUST 31 |
2,480 | (16) | 2,439 | (5) |
| TOTAL TRADE RECEIVABLES AS OF AUGUST 31 | 3,184 | (108) | 3,150 | (102) |
During the fi scal years presented, the Group was not aff ected by any signifi cant change resulting from client bankruptcies. In addition, given the geographic dispersion of the Group's activities, there is no concentration of risks in individual receivables due but not written down.
| (in millions of euro) | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Marketable securities | 434 | 537 |
| Cash | 913 | 914 |
| Total cash and cash equivalents | 1,347 | 1,451 |
| Bank overdrafts | (40) | (15) |
| NET CASH AND CASH EQUIVALENTS | 1,307 | 1,436 |
(in millions of euro) August 31, 2013 August 31, 2012 Short-term notes 277 362 Term deposits 134 108 Listed bonds 1 11 Mutual funds and other 22 56 Total marketable securities 434 537
Marketable securities, totaling 434 million euro as of August 31, 2013 and 537 million euro as of August 31, 2012, comprised:
Around 81% of the Group's cash and cash equivalents, together with the restricted cash and fi nancial assets of the Benefi ts and Rewards Services activity, is held with A1 or A2-rated fi nancial institutions.
Cash and cash equivalents at the period end were not subject to any restrictions.
Sodexo takes a long term view in managing its capital structure, with the objective of ensuring the Group's liquidity, optimizing its fi nancial structure and allowing shareholders to benefi t from its strong cash fl ows.
Contributing to decisions made may be objectives for earnings per share or estimated future cash fl ows, or balancing various components of the consolidated statement of fi nancial position in order to meet the net debt criteria defi ned by Group management and communicated to the marketplace, notably a net debt to equity ratio of less than 75%. Net fi nancial debt is defi ned as the diff erence between fi nancial debt and total cash, which is further defi ned as cash and cash equivalents plus restricted cash and fi nancial assets of the Benefi ts and Rewards Services activity less bank overdraft s.
The Group holds 5,620,453 Sodexo shares (versus 6,499,322 as of August 31, 2012) with a carrying amount of 309 million euro (343 million euro as of August 31, 2012) to cover its obligations under stock option and free share plans for Group employees. These treasury shares are deducted from shareholders' equity at cost.
During the fi scal year, the Group purchased 47 million euro of Sodexo SA shares in preparation for the future exercise of stock options by employees and the delivery of free shares granted to employees. As of August 31, 2012, 94 million euro of Sodexo SA shares had been purchased.
The par value of Sodexo SA shares is 4 euro per share.
Total dividends paid out in Fiscal 2013, adjusted for treasury shares, amounted to 240 million euro, for a dividend of 1.59 euro per share.
Company bylaws confer double voting rights on shares held in registered form for more than four years.
Further, eff ective for Fiscal 2013, shares held in registered form for at least four years and still held in that form when the Fiscal 2013 dividend becomes payable, will be entitled to a 10% dividend premium of the dividend paid on the other shares. The number of shares eligible for this dividend premium may not exceed 0.5% of the share capital for any single shareholder.
Items recognized directly in other comprehensive income (OCI) (Group share) are shown below:
| August 31, 2013 | August 31, 2012 | ||||||
|---|---|---|---|---|---|---|---|
| (in millions of euro) | (Decrease) increase during the year, pre-tax |
Income tax benefit (expense) |
(Decrease) increase during the year, net of tax |
(Decrease) increase during the year, pre-tax |
Income tax benefit (expense) |
(Decrease) increase during the year, net of tax |
|
| Available-for-sale financial assets | 1 | 1 | 1 | 1 | |||
| Cash f low h edges | 21 | (6)(1) | 15 | (20) | 6(1) | (14) | |
| Actuarial adjustments and other | (11) | 5 | (6) | (98) | 23 | (75) | |
| Translation adjustment | (340) | (340) | 283 | 283 | |||
| TOTAL OTHER COMPREHENSIVE INCOME (GROUP SHARE) |
(329) | (1) | (330) | 166 | 29 | 195 |
(1) Of which -2 million euro and 3 million euro for Fiscal 2013 and Fiscal 2012 respectively related to hedging instruments recognized in other comprehensive income for equity method companies and presented in the line item "Share of other components of comprehensive income of companies consolidated by the equity method, net of tax" in the Consolidated Statement of Comprehensive Income.
| August 31, 2013 | August 31, 2012 | ||||
|---|---|---|---|---|---|
| (in millions of euro) | Current | Non-current | Current | Non-current | |
| Bond issues | |||||
| Euro | 542 | 883 | 43 | 1,383 | |
| Bank borrowings(1) | |||||
| U.S. dollar | 124 | 725 | 19 | 872 | |
| Brazilian real | 23 | 0 | 44 | 0 | |
| Euro | 0 | 252 | 1 | 237 | |
| Other currencies | 3 | 0 | 1 | 0 | |
| 150 | 977 | 65 | 1,109 | ||
| Finance lease obligations | |||||
| U.S. dollar | 0 | 1 | 0 | 1 | |
| Euro | 4 | 9 | 6 | 13 | |
| Other currencies | 11 | 16 | 14 | 18 | |
| 15 | 26 | 20 | 32 | ||
| Other borrowings(2) | |||||
| Euro | 2 | 5 | 2 | 24 | |
| Other currencies | 3 | 4 | 6 | 2 | |
| 5 | 9 | 8 | 26 | ||
| TOTAL EXCLUDING DERIVATIVE FINANCIAL INSTRUMENTS | 712 | 1,895 | 136 | 2,550 | |
| Net fair value of derivative financial instruments(3) | (20) | (68) | 22 | (24) | |
| TOTAL INCLUDING DERIVATIVE FINANCIAL INSTRUMENTS | 692 | 1,827 | 158 | 2,526 |
(1) Including the proceeds of the two private bond placements with U.S. private investors (respectively 500 million U.S. dollars and 600 million U.S. dollars).
(2) Including 4million euro as of August 31, 2013 and 20 million euro as of August 31, 2012 corresponding to liabilities recognized in connection with the commitments to repurchase the non-controlling interests in certain subsidiaries.
(3) Described in note 4.16.
For borrowings other than bond issues, amortized cost is equivalent to historical cost (nominal amount) insofar as no signifi cant transaction costs are incurred.
| (in millions of euro) | August 31, 2012 |
Increases | Repayments | Discounting effects and other |
Translation adjustment |
August 31, 2013 |
|---|---|---|---|---|---|---|
| 2007 bond issue – 500 million euro | ||||||
| Principal | 500 | 500 | ||||
| Debt issuance costs | (1) | 1 | (0) | |||
| Accrued interest | 10 | 10 | ||||
| TOTAL | 509 | 1 | 510 | |||
| Effective rate | 4.55% | 4.55% | ||||
| 2009 bond issue – 880 million euro | ||||||
| Principal | 880 | 880 | ||||
| Debt issuance costs and issue premium | 5 | (2) | 3 | |||
| Accrued interest | 32 | 32 | ||||
| TOTAL | 917 | (2) | 915 | |||
| Effective rate | 5.97% | 5.97% | ||||
| TOTAL | 1,426 | (1) | 1,425 |
| August 31, 2011 |
Increases | Repayments | Discounting effects and other |
Translation adjustment |
August 31, 2012 |
|
|---|---|---|---|---|---|---|
| 2007 bond issue – 500 million euro | ||||||
| Principal | 500 | 500 | ||||
| Debt issuance costs | (1) | (1) | ||||
| Accrued interest | 10 | 10 | ||||
| TOTAL | 509 | 509 | ||||
| Effective rate | 4.55% | 4.55% | ||||
| 2009 bond issue – 880 million euro | ||||||
| Principal | 880 | 880 | ||||
| Debt issuance costs and issue premium | 7 | (2) | 5 | |||
| Accrued interest | 32 | 32 | ||||
| TOTAL | 919 | (2) | 917 | |||
| Effective rate | 5.97% | 5.97% | ||||
| TOTAL | 1,428 | (2) | 1,426 |
On March 30, 2007, Sodexo issued bonds for 500 million euro, redeemable at par on March 30, 2014. The bonds bear interest at an annual rate of 4.50%, payable annually on March 28.
On January 30, 2009, Sodexo SA issued new bonds for 650 million euro, redeemable on January 30, 2015. The bonds bear interest at an annual rate of 6.25%. On June 24, 2009, additional bonds for 230 million euro were issued bringing the face value to 880 million euro. Aft er the additional bonds, these bonds bear an average eff ective interest rate of 5.97%.
Neither of these two bond issues is subject to fi nancial covenants.
On July 18, 2011, Sodexo SA contracted a multicurrency credit facility for a maximum of 600 million euro plus 800 million U.S. dollars. This facility originally matured on July 18, 2016, this maturity being extendable on application by Sodexo SA and subject to lenders' consent until July 2017, and then until July 2018. In July 2013, all of the lenders agreed to extend the facility's maturity to July 18, 2018. Amounts drawn on this facility carry fl oating interest indexed on the LIBOR and EURIBOR rates. This credit facility is not subject to any covenants.
As of August 31, 2013, the euro tranche had been utilized in the amount of 250 million euro (compared to 235 million euro as of August 31, 2012).
On September 29, 2008, Sodexo SA borrowed 500 million U.S. dollars at a fi xed rate of interest from U.S. investors.
This fi nancing was structured in three tranches:
• 70 million U.S. dollars at a fi xed rate of 6.43% and redeemable in September 2018.
On March 29, 2011, Sodexo SA borrowed 600 million U.S. dollars at a fi xed rate of interest in a private placement with U.S. investors.
This fi nancing is structured in three tranches:
These two loans are subject to two fi nancial covenants that are calculated by reference to the consolidated fi nancial statements of the Group:
If the covenants are not met, the lenders may, with a qualifi ed majority, require early reimbursement of these borrowings.
The Group was compliant with these covenants as of August 31, 2013, February 28, 2013, and August 31, 2012.
In order to fi nance its acquisition of the VR group in Brazil in 2008, Sodexo SA contracted two fi xed rate loans in Brazilian real for an amount of 318 million real, to be reimbursed over five years, with a final maturity in April 2013. Following the reimbursement of 106 million reals (39 million euro) made during the period, these loans had been fully repaid as of August 31, 2013.
In order to comply with the Group's fi nancing policy, substantially all borrowings are at fi xed rates of interest. Where acquisition fi nancing is arranged in a currency other than that of the acquired entity, the debt is hedged by the use of currency swaps.
As of August 31, 2013, nearly 100% of Sodexo's borrowings were at fi xed rate. The average rate of interest as of the same date was 5.8%.
As of August 31, 2012, 98% of Sodexo's borrowings were at fi xed rate. The average rate of interest as of the same date was 5.9%.
The bond issues and borrowings from fi nancial institutions described above include customary clauses for early reimbursement that, as of the close of the fi scal year, do not present any signifi cant risk of being exercised. These early reimbursement clauses include cross-default and change-in-control clauses which apply to all of the borrowings.
| August 31, 2013 Carrying amounts |
Less than 3 months |
More than 3 months and less than 6 months |
More than 6 months and less than 1 year |
1-5 years | More than 5 years |
Total |
|---|---|---|---|---|---|---|
| Bond issues | 0 | 32 | 510 | 883 | 0 | 1,425 |
| Bank borrowings | 140 | 6 | 4 | 659 | 318 | 1,127 |
| Finance lease obligations | 1 | 1 | 13 | 24 | 2 | 41 |
| Other borrowings | 0 | 0 | 5 | 9 | 0 | 14 |
| TOTAL | 141 | 39 | 532 | 1,575 | 320 | 2,607 |
Excluding the impact of derivative financial instruments described in note 4.16.
For borrowings expressed in a foreign currency, amounts are translated at the year-end closing rate.
Maturities include interest incurred as of the balance sheet date.
Credit facility renewal rights are taken into account in setting maturities.
| August 31, 2013 Undiscounted contractual maturities, including payment of future interest not yet due |
Less than 3 months |
More than 3 months and less than 6 months |
More than 6 months and less than 1 year |
1-5 years | More than 5 years |
Total |
|---|---|---|---|---|---|---|
| Bond issues | 55 | 523 | 938 | 1,516 | ||
| Bank borrowings | 145 | 7 | 24 | 784 | 366 | 1,326 |
| Finance lease obligations | 1 | 1 | 14 | 26 | 2 | 44 |
| Other borrowings | 0 | 0 | 5 | 10 | 0 | 15 |
| Impact of derivative financial instruments excluding those related to the PPP companies |
18 | 1 | 22 | 1 | 42 | |
| TOTAL | 164 | 64 | 566 | 1,780 | 369 | 2,943 |
| August 31, 2012 Carrying amounts |
Less than 3 months |
More than 3 months and less than 6 months |
More than 6 months and less than 1 year |
1 – 5 years | More than 5 years |
Total |
|---|---|---|---|---|---|---|
| Bond issues | 0 | 32 | 11 | 1,383 | 0 | 1,426 |
| Bank borrowings | 35 | 0 | 30 | 577 | 532 | 1,174 |
| Finance lease obligations | 2 | 1 | 17 | 29 | 3 | 52 |
| Other borrowings | 3 | 0 | 5 | 26 | 0 | 34 |
| TOTAL | 40 | 33 | 63 | 2,015 | 535 | 2,686 |
Excluding the impact of derivative financial instruments described in note 4.16.
For borrowings expressed in a foreign currency, amounts are translated at the year-end closing rate.
Maturities include interest incurred as of the balance sheet date.
Credit facility renewal rights are taken into account in setting maturities.
| August 31, 2012 Undiscounted contractual maturities, including payment of future interest not yet due |
Less than 3 months |
More than 3 months and less than 6 months |
More than 6 months and less than 1 year |
1-5 years | More than 5 years |
Total |
|---|---|---|---|---|---|---|
| Bond issues | 0 | 55 | 24 | 1,516 | 0 | 1,595 |
| Bank borrowings | 41 | 0 | 55 | 722 | 605 | 1,423 |
| Finance lease obligations | 3 | 2 | 18 | 33 | 3 | 59 |
| Other borrowings | 3 | 0 | 7 | 29 | 0 | 39 |
| Impact of derivative financial instruments excluding those related to the PPP companies |
22 | 1 | 0 | 42 | 0 | 65 |
| TOTAL | 69 | 58 | 104 | 2,342 | 608 | 3,181 |
The fair values of Sodexo's derivative fi nancial instruments are as follows:
| Derivative financial instruments (in millions of euro) |
IFRS classification | August 31, 2013 | August 31, 2012 |
|---|---|---|---|
| Currency instruments | (2) | (2) | |
| Assets | Trading | ||
| Liabilities | Cash Flow Hedge | ||
| Liabilities | Trading | (2) | (2) |
| Interest rate instruments | |||
| Assets | Cash Flow Hedge | ||
| Liabilities | Trading | ||
| Liabilities | Cash Flow Hedge | ||
| Cross-currency swaps(1) | 69 | 4 | |
| Assets | Cash Flow Hedge | 61 | 19 |
| Assets | Trading | 26 | 8 |
| Liabilities | Cash Flow Hedge | (12) | (16) |
| Liabilities | Trading | (6) | (7) |
| Other derivative financial instruments | 21 | ||
| Assets | Trading | 21 | |
| Net derivative financial instruments | 88 | 2 |
(1) Relates to three cross-currency euro-BRL swaps with notional value of 710 million BRL for which accrued interest of 18 million euro was recognized as a liability as of August 31, 2013 (23 million euro as of August 31, 2012).
| August 31, 2013 | August 31, 2012 | |||||||
|---|---|---|---|---|---|---|---|---|
| (in millions of euro) | < 1 year | 1-5 years | > 5 years | Total | < 1 year | 1-5 years | > 5 years | Total |
| Currency lender positions | 85 | 11 | 96 | 65 | 6 | 71 | ||
| UK Sterling/Euro | 4 | 4 | ||||||
| Brazilian Real/Euro | ||||||||
| Czech Crown/Euro | 71 | 8 | 79 | 48 | 6 | 54 | ||
| Other | 14 | 3 | 17 | 13 | 13 | |||
| Currency borrower positions | (134) | (195) | (22) | (351) | (100) | (281) | (1) | (382) |
| UK Sterling/Euro | (44) | (44) | (42) | (42) | ||||
| Brazilian Real/Euro | (88) | (158) | (246) | (58) | (275) | (333) | ||
| Czech Crown/Euro | ||||||||
| Other | (2) | (37) | (22) | (61) | (6) | (1) | (7) | |
| TOTAL | (49) | (184) | (22) | (255) | (35) | (275) | (1) | (311) |
| Fair value | 7 | 61 | (1) | 67 | (24) | 26 | 2 |
The face values and fair values of cross-currency swaps are as follows by maturity:
The "face value" represents the nominal value of currency hedging instruments, including amounts related to forward agreements. Foreign currency amounts are translated at year-end closing rates.
Changes in fair value of cash fl ow hedging instruments, recognized in other comprehensive income (in millions of euro), were as follows:
| Cumulative changes in fair value of financial assets on instruments designated | |
|---|---|
| as hedges as of August 31, 2011 | (31) |
| Change in fair value for the period | (21) |
| Share in the change in fair value of derivative instruments held by companies consolidated by the equity method(1) |
(12) |
| Fair value items recognized in financial income or expense | 13 |
| Total changes recognized in other comprehensive income | (20) |
| Translation adjustments and other | |
| Cumulative changes in fair value of financial assets on instruments designated as hedges as of August 31, 2012 |
(51) |
| Change in fair value for the period | 0 |
| Share in the change in fair value of derivative instruments held by companies consolidated by the equity method(1) |
9 |
| Fair value items recognized in financial income or expense | 12 |
| Total changes recognized in other comprehensive income | 21 |
| Translation adjustments and other | |
| Cumulative changes in fair value of financial assets on instruments designated | |
| as hedges as of August 31, 2013 | (30) |
(1) Certain companies consolidated by the equity method have hedged their variable rate debt. The impact of the measurement of these instruments on the Group interest in the income and shareholders' equity of these entities is reflected in the above table.
The impacts of derivative fi nancial instruments on the fi nancial statements are described in note 5.1.
| (in millions of euro) | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Defined benefit plan obligation | 222 | 227 |
| Other long-term employee benefits | 150 | 154 |
| Employee benefits | 372 | 381 |
Under a defi ned-contribution plan, periodic contributions are made to an external entity that is responsible for the administrative and fi nancial management of the plan. Under such a plan, the employer is relieved of any future obligation (the external entity is responsible for paying benefits to employees as they become due and the employer is not required to make additional payments related to prior or current years if the entity does not have suffi cient funds).
Contributions to defi ned-contribution plans recognized in operating expenses were 361 million euro for Fiscal 2013, compared to 343 million euro for Fiscal 2012.
Contributions made by the Group are expensed in the period to which they relate.
The characteristics of Sodexo's principal defi ned benefi t plans are described below:
Following the introduction of new regulations in the United Kingdom, in October 2011 the Group elected to calculate future indexation adjustments to the benefi ts payable by Sodexo UK to certain members of its pension plan based on the consumer price index (CPI) instead of the retail price index (RPI) applied previously. Retrospective application of the CPI to the vested rights of plan members concerned by the change led to a 26 million euro reduction in the projected benefi t obligation that was recorded in operating income in Fiscal 2012.
The United Kingdom plan is regularly evaluated by the plan's actuary in compliance with UK law. A formal actuarial evaluation by the plan's actuary is required to be conducted every three years, and any shortfall identifi ed at that time must be addressed through mutual agreement between the plan's trustees and Sodexo UK. Following a consultation process with the members of the pension plan carried out with a view to freezing benefi t accruals for certain members, an agreement was signed in October 2012 between the plan's trustees and Sodexo UK whereby from November 1, 2012 the plan would remain open only to employees who transferred to Sodexo UK from the public sector, as Sodexo UK has a legal obligation to pay them certain benefi ts. Sodexo UK also agreed to pay annual contributions of 10 million pounds over the fi ve years from January 1, 2013 as part of the 12-year plan to address the funding shortfall. Over the same period, it is expected that the regular contributions made by Sodexo UK will decrease given that only public sector members will be able to obtain new benefi ts under the terms of the agreement. Lastly, in October 2012, Sodexo SA issued a parent company guarantee to the Trustee in order to cover Sodexo UK's obligations in connection with the plan. This guarantee is for up to 100 million pounds sterling for a duration of 12 years.
In Continental Europe other than France, the main defi ned benefi t plans are as follows:
• in the Netherlands, certain employees are entitled to complementary retirement or early retirement benefi ts;
• in Italy, there is a legal obligation to pay a lump-sum retirement benefi t ("TFR"). Until August 31, 2006, fully vested employee rights were valued and discounted as specifi ed by law, and fully recognized as a liability.
At the end of December 2006, the Italian parliament approved a reform of the TFR system, implemented in 2007, which transformed this retirement benefi t plan into a defi ned contribution plan. For the period from January 1, 2007 through June 30, 2007, staff employed as of December 31, 2006 were required to choose between various defi ned-contribution plans, in connection with the employee rights acquired on or aft er January 1, 2007. The prior obligations remain on the consolidated statement of fi nancial position.
Sodexo also contributes to multi-employer plans, mainly in Sweden and the United States. These plans are accounted for as defi ned-contribution plans.
Amounts shown in the consolidated statement of fi nancial position for defi ned benefi t plans are detailed below:
| (in millions of euro) | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Present value of funded obligations | 840 | 834 |
| Fair value of plan assets | (753) | (732) |
| Present value of partially funded obligations | 87 | 102 |
| Present value of unfunded obligations | 139 | 129 |
| Unrecognized past service cost | (4) | (4) |
| Other unrecognized amounts | ||
| NET DEFINED BENEFIT OBLIGATION | 222 | 227 |
As described in note 2.17.2, Sodexo recognizes actuarial gains and losses arising during the period, net of deferred taxes, in the statement of comprehensive income.
Cumulative actuarial gains and losses recognized in other comprehensive income represented a net actuarial loss of 134 million euro as of August 31, 2013 and a net actuarial loss of 123 million as of August 31, 2012. Actuarial losses arising on the pension obligation were 31 million euro (of which 24 million euro related to the United Kingdom which accounts for most of the obligation), and were partially off set by 20 million euro in actuarial gains on plan assets (with actuarial gains in the United Kingdom representing 25 million euro).
Defi ned benefi t plan assets comprise:
| (in millions of euro) | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Equities | 136 | 134 |
| Bonds | 108 | 106 |
| Insurance and other | 461 | 453 |
| Real estate | 36 | 30 |
| Cash | 12 | 9 |
| TOTAL | 753 | 732 |
The amount reported in the income statement for defi ned benefi t plans comprises:
| (in millions of euro) | Fiscal 2013 | Fiscal 2012 |
|---|---|---|
| Current service cost | 25 | 23 |
| Interest cost | 37 | 39 |
| Expected return on plan assets | (34) | (42) |
| Curtailments and settlements | (3) | (1) |
| Amortization of unrecognized past service cost and other | 3 | (25) |
| NET EXPENSE/(GAIN) | 28 | (6) |
During Fiscal 2012 amortization of unrecognized past service cost primarily included the impact in the United Kingdom of applying the Consumer Price Index (CPI) to calculate pension benefi t increases instead of the Retail Price Index (RPI) used previously, for 26 million euro. This amount was reported in operating income.
The net expense of 28 million euro in Fiscal 2013 (net gain of 6 million euro in Fiscal 2012) is recorded on the following lines:
• net expense of 15 million euro in Fiscal 2013 (net gain of 1 million euro in Fiscal 2012) in cost of sales;
Changes in the present value of the defi ned benefi t plan obligation and fair value of the plan's assets are shown below:
| Fiscal 2013 | Fiscal 2012 | Fiscal 2011 | Fiscal 2010 | Fiscal 2009 | |
|---|---|---|---|---|---|
| Obligation as of September 1 | 963 | 765 | 802 | 633 | 568 |
| Current service cost | 25 | 23 | 24 | 21 | 18 |
| Interest cost | 37 | 39 | 35 | 36 | 34 |
| Actuarial (gains)/losses | 31 | 118 | (30) | 84 | 55 |
| Past service cost | 3 | (26) | 3 | 0 | 2 |
| Effect of curtailments and settlements | (3) | (1) | (7) | (4) | (1) |
| Contributions made by plan members | 3 | 5 | 5 | 6 | 5 |
| Benefits paid from plan assets | (23) | (20) | (17) | (14) | (14) |
| Benefits paid other than from plan assets | (9) | (8) | (9) | (11) | (10) |
| Changes in scope of consolidation | 1 | 4 | 0 | 3 | 2 |
| Translation adjustments | (49) | 65 | (40) | 37 | (37) |
| Other | (1) | (1) | 10 | 11 | |
| OBLIGATION AS OF AUGUST 31 | 979 | 963 | 765 | 802 | 633 |
| Fiscal 2013 | Fiscal 2012 | Fiscal 2011 | Fiscal 2010 | Fiscal 2009 | |
|---|---|---|---|---|---|
| Fair value of assets as of September 1 | 732 | 606 | 588 | 485 | 520 |
| Expected return on assets | 34 | 42 | 39 | 34 | 33 |
| Employer's contributions | 30 | 21 | 22 | 19 | 16 |
| Actuarial (gains)/losses | 20 | 20 | 6 | 22 | (37) |
| Effect of curtailments and settlements | 0 | 0 | (4) | (1) | 0 |
| Contributions made by plan members | 3 | 5 | 5 | 6 | 5 |
| Benefits paid from plan assets | (23) | (20) | (17) | (14) | (14) |
| Changes in scope of consolidation | 0 | 0 | 0 | 1 | 0 |
| Translation adjustments | (43) | 58 | (33) | 29 | (38) |
| Other | 0 | 0 | 0 | 7 | |
| FAIR VALUE OF PLAN ASSETS AS OF AUGUST 31 | 753 | 732 | 606 | 588 | 485 |
| Fiscal 2013 | Fiscal 2012 | Fiscal 2011 | Fiscal 2010 | Fiscal 2009 | |
|---|---|---|---|---|---|
| Present value of benefit obligations | 979 | 963 | 765 | 802 | 633 |
| Fair value of plan assets | 753 | 732 | 606 | 588 | 485 |
| DEFICIT (SURPLUS) | 226 | 231 | 159 | 214 | 148 |
| Experience adjustments to present value of benefit obligations |
(5) | 1 | 1 | (13) | (18) |
| Experience adjustments to plan assets | 20 | 20 | 6 | 22 | (37) |
The following assumptions were used for actuarial valuations for the principal countries as of August 31, 2013 and 2012:
| August 31, 2013 | France | Netherlands | United Kingdom | Italy |
|---|---|---|---|---|
| Discount rate(1) | 2% - 3% | 3% | 4.7% | 1.50% - 2% |
| Salary inflation rate(2) | 2.5% - 3% | 2% | 2.4% - 3.9% | N/A |
| General long-term inflation rate | 2% | 2% | 2.4% - 3.4%(3) | 2% |
| Rate of return on plan assets(4) | 2% - 3% | 3% | 4.7% | N/A |
| Net liability (in millions of euro) | 62 | 36 | 21 | 30 |
(1) Discount rates in each country have been adapted to reflect the term of the plans. For the euro zone, the Group uses the iBoxx indices for AA-rated corporate bonds. For the United Kingdom, the Group uses a discount rate based on a yield curve for high quality corporate bonds drawn up by an external actuary.
(2) The salary inflation rate disclosed includes general inflation.
(3) Retail price index (RPI): 3.4%; consumer price index (CPI): 2.4%
(4) As from September 1, 2013 the expected return on plan assets will be measured based on the discount rate used to measure the underlying benefit obligation, as required under the revised version of IAS 19.
| August 31, 2012 | France | Netherlands | United Kingdom | Italy |
|---|---|---|---|---|
| Discount rate(1) | 2.5% - 3.5% | 3% | 4.5% | 1.75% - 2.25% |
| Salary inflation rate(2) | 2.5% - 3% | 2% | 2.1% - 3.1% | N/A |
| General long-term inflation rate | 2% | 2% | 2.1% - 3.1%(3) | 2% |
| Rate of return on plan assets | 2.5% - 3.5% | 3.6% | 5% | N/A |
| Net liability (in millions of euro) | 55 | 21 | 42 | 32 |
(1) Discount rates in each country have been adapted to reflect the term of the plans. For the euro zone, the Group uses the iBoxx indices for AA-rated corporate bonds. For the United Kingdom, the Group uses a discount rate based on a yield curve for high quality corporate bonds drawn up by an external actuary.
(2) The salary inflation rate disclosed includes general inflation.
(3) Retail price index (RPI): 3.1%; consumer price index (CPI): 2.1%
The rates of return on plan assets were determined by reference to market expectations of returns for each asset class over the life of the related obligation. For each fund, the expected rate of return is weighted to refl ect the proportion of each asset class held by the relevant fund. Eff ective September 1, 2013 the expected return on plan assets will be measured based on the discount rate used to measure the underlying benefi t obligation as required under the revised version of IAS 19.
With respect to the assumptions provided in the above table, a reduction of 1% in the discount rate would bring the gross obligation to 1,194 million euro (compared to 979 million euro with the assumptions used as of August 31, 2013), while an increase of 0.5% in the longterm infl ation rate would increase the gross obligation to 1,055 million euro. The Group has elected to recognize actuarial gains and losses directly in other comprehensive income.
The actual return on plan assets in Fiscal 2013 was 54 million euro, compared with an expected return of 34 million euro.
Based on estimates derived from reasonable assumptions, Sodexo will pay 26 million euro into defi ned benefi t plans in Fiscal 2014.
Other employee benefits mainly comprise a liability related to a deferred compensation program in the United States and obligations relating to long-service awards.
| (in millions of euro) | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Other long-term employee benefits | 150 | 154 |
The total expense recognized with respect to these benefi ts in Fiscal 2013 was 24 million euro (23 million euro in Fiscal 2012), of which 1.6 million euro (1.6 million euro in Fiscal 2012) relates to a deferred compensation program in the United States, reported in fi nancial expense.
| (in millions of euro) | August 31, 2012 |
Increases/ charges |
Reversals with utilization |
Reversals without utilization |
Translation adjustment and other items |
Changes in scope of consolidation |
Discounting impact on long-term provisions |
August 31, 2013 |
|---|---|---|---|---|---|---|---|---|
| Tax and social security exposures | 52 | 6 | (2) | (4) | (6) | 46 | ||
| Employee claims and litigation | 30 | 16 | (6) | (2) | (3) | 35 | ||
| Contract termination and loss-making contracts |
8 | 28 | (3) | (2) | 31 | |||
| Reorganization costs | 3 | 51 | (1) | (1) | 52 | |||
| Client/supplier claims and litigation | 12 | 3 | (6) | (1) | 2 | 25 | ||
| Negative net assets of associates* | 33 | (15) | 18 | |||||
| Other provisions | 8 | 4 | (2) | (1) | (1) | 8 | ||
| TOTAL | 146 | 123 | (20) | (10) | (24) | 215 |
* Investments in companies consolidated by the equity method that have negative net assets (see note 4.9).
| (in millions of euro) | August 31, 2011 |
Increases/ charges |
Reversals with utilization |
Reversals without utilization |
Translation adjustment and other items |
Changes in scope of consolidation |
Discounting impact on long-term provisions |
August 31, 2012 |
|---|---|---|---|---|---|---|---|---|
| Tax and social security exposures | 31 | 13 | (3) | (4) | 15 | 52 | ||
| Employee claims and litigation | 28 | 12 | (11) | (4) | 1 | 4 | 30 | |
| Contract termination and loss-making contracts |
4 | 2 | (3) | 1 | 4 | 8 | ||
| Reorganization costs | 2 | 2 | (1) | 3 | ||||
| Client/supplier claims and litigation | 14 | 3 | (5) | (1) | 1 | 12 | ||
| Negative net assets of associates* | 21 | 12 | 33 | |||||
| Other provisions | 9 | 2 | (2) | (2) | 1 | 8 | ||
| TOTAL | 109 | 34 | (25) | (11) | 15 | 24 | 0 | 146 |
* Investments in companies consolidated by the equity method that have negative net assets (see note 4.9).
Provisions for exposures and litigation are determined on a case-by-case basis and rely on management's best estimate of the outfl ows deemed likely to satisfy legal or implicit obligations to which the Group is exposed as of the end of the year.
Current and non-current provisions are as follows:
| August 31, 2013 | August 31, 2012 | ||||
|---|---|---|---|---|---|
| (in millions of euro) | Current | Non-current | Current | Non-current | |
| Tax and social security exposures | 9 | 37 | 8 | 44 | |
| Employee claims and litigation | 19 | 16 | 18 | 12 | |
| Contract termination and loss-making contracts | 11 | 20 | 4 | 4 | |
| Reorganization costs | 52 | 2 | 1 | ||
| Client/supplier claims and litigation | 23 | 2 | 7 | 5 | |
| Negative net assets of associates* | 0 | 18 | 0 | 33 | |
| Other provisions | 2 | 6 | 2 | 6 | |
| TOTAL | 116 | 99 | 41 | 105 |
* Investments in companies consolidated by the equity method that have negative net assets (see note 4.9).
| (in millions of euro) | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Other non-current liabilities | 214 | 222 |
| TOTAL OTHER NON-CURRENT LIABILITIES | 214 | 222 |
| Advances from clients | 241 | 237 |
| Trade payables | 1,719 | 1,792 |
| Employee-related liabilities | 992 | 1,014 |
| Tax liabilities | 231 | 228 |
| Other operating liabilities | 67 | 72 |
| Deferred revenues | 78 | 59 |
| Other non-operating liabilities | 19 | 20 |
| TOTAL TRADE AND OTHER CURRENT PAYABLES | 3,347 | 3,422 |
| TOTAL TRADE AND OTHER PAYABLES | 3,561 | 3,644 |
Employee-related liabilities include mainly short-term employee benefi ts.
| Maturities of trade and other payables | Carrying value | Undiscounted contractual value |
|---|---|---|
| Less than three months | 2,559 | 2,559 |
| More than three months and less than six months | 214 | 214 |
| More than six months and less than twelve months | 533 | 533 |
| More than one year and less than five years | 210 | 220 |
| More than five years | 45 | 61 |
| TOTAL TRADE AND OTHER PAYABLES | 3,561 | 3,587 |
Movements in deferred taxes were as follows in Fiscal 2013:
| (in millions of euro) | August 31, 2012 |
Deferred tax benefit/ (expense) |
Deferred tax recognized in other comprehensive income |
Translation adjustments and other |
August 31, 2013 |
|---|---|---|---|---|---|
| • Employee-related liabilities | 174 | (10) | 5 | (9) | 160 |
| • Fair value of financial instruments | 9 | (1) | (4) | (1) | 3 |
| • Intangible assets | (74) | 11 | 0 | 6 | (57) |
| • Other temporary differences | (154) | (14) | 0 | 30 | (138) |
| • Tax loss carry-forwards | 53 | 35 | 0 | (22) | 66 |
| TOTAL | 8 | 21 | 1 | 4 | 34 |
| Of which deferred tax assets | 169 | 187 | |||
| Of which deferred tax liabilities | (161) | (153) |
Deferred tax assets not recognized because their recovery is not considered probable totaled 61 million euro (48 million euro as of August 31, 2012), including 8 million euro generated by subsidiaries prior to their acquisition (6 million euro as of August 31, 2012).
The principal other temporary differences resulted primarily from temporary diff erences arising from the amortization of the tax deductible portion of goodwill in certain countries.
Temporary diff erences on employee-related liabilities relate primarily to post-employment benefi ts.
Sodexo - Registration Document Fiscal 2013 193
The table below presents the categories of financial instruments, their carrying value and their fair value, by item in the consolidated statement of fi nancial position.
The levels used for the classification of financial instruments are as follows:
| August 31, 2013 | Level for instruments at fair value | |||||||
|---|---|---|---|---|---|---|---|---|
| Financial assets (in millions of euro) |
Category | Note | Carrying value |
Fair value |
Level 1 | Level 2 | Level 3 | Total |
| Cash and cash equivalents |
Financial assets at fair value through profit and loss |
4.13 | 434 | 434 | 23 | 411 | 434 | |
| Restricted cash and financial assets related to the Benefits and Rewards Services activity |
Available-for-sale financial assets |
4.11 | 734 | 734 | 117 | 617 | 734 | |
| Trade and other receivables |
Loans and receivables at amortized cost |
4.12 | 3,466 | 3,466 | ||||
| Other financial assets | Available for sale financial assets |
4.11 | 34 | N/A | ||||
| Loans and receivables at amortized cost |
4.11 | 91 | 91 | |||||
| Derivative financial instruments, assets |
4.16 | 108 | 108 | 87 | 21 | 108 |
| August 31, 2013 | Level for instruments at fair value | |||||||
|---|---|---|---|---|---|---|---|---|
| Financial liabilities (in millions of euro) |
Category | Note | Carrying value |
Fair value |
Level 1 | Level 2 | Level 3 | Total |
| Bond issues(1) | Financial liabilities at amortized cost |
4.15 | 1,425 | 1,501 | ||||
| Bank borrowings | Financial liabilities at amortized cost |
4.15 | 1,127 | 1,187 | ||||
| Other borrowings and financial debts |
Financial liabilities at amortized cost |
4.15 | 55 | 55 | ||||
| Bank overdrafts | Financial liabilities at amortized cost |
40 | 40 | |||||
| Trade and other payables |
Financial liabilities at amortized cost |
4.19 | 3,347 | 3,347 | ||||
| Vouchers payable | Financial liabilities at amortized cost |
2,541 | 2,541 | |||||
| Derivative instruments, liabilities |
4.16 | 20 | 20 | 20 | 20 |
(1) Fair value is calculated on the basis of listed bond prices as of August 31, 2013.
| August 31, 2012 | Level for instruments at fair value | |||||||
|---|---|---|---|---|---|---|---|---|
| Financial assets (in millions of euro) |
Category | Note | Carrying value |
Fair value | Level 1 | Level 2 | Level 3 | Total |
| Cash and cash equivalents |
Financial assets at fair value through profit and loss |
4.13 | 537 | 537 | 67 | 470 | 537 | |
| Restricted cash and financial assets related to the Benefits and Rewards Services activity |
Available-for-sale financial assets |
4.11 | 609 | 609 | 78 | 531 | 609 | |
| Trade and other receivables |
Loans and receivables at amortized cost |
4.12 | 3,445 | 3,445 | ||||
| Other financial assets | Available for sale financial assets |
4.11 | 36 | N/A | ||||
| Loans and receivables at amortized cost |
4.11 | 101 | 101 | |||||
| Derivative financial instruments, assets |
4.16 | 27 | 27 | 27 | 27 |
| August 31, 2012 | Level for instruments at fair value | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Financial liabilities (in millions of euro) |
Category | Note | Carrying value |
Fair value | Level 1 | Level 2 | Level 3 | Total | |
| Bond issues(1) | Financial liabilities at amortized cost |
4.15 | 1,426 | 1,560 | |||||
| Bank borrowings | Financial liabilities at amortized cost |
4.15 | 1,174 | 1,288 | |||||
| Other borrowings and financial debts |
Financial liabilities at amortized cost |
4.15 | 86 | 86 | |||||
| Bank overdrafts | Financial liabilities at amortized cost |
15 | 15 | ||||||
| Trade and other payables |
Financial liabilities at amortized cost |
4.19 | 3,422 | 3,422 | |||||
| Vouchers payable | Financial liabilities at amortized cost |
2,533 | 2,533 | ||||||
| Derivative instruments, liabilities |
4.16 | 25 | 25 | 25 | 25 |
(1) Fair value is calculated on the basis of listed bond prices as of August 31, 2012.
There was no transfer between the diff erent levels between Fiscal 2012 and 2013.
In prior years Sodexo's Board of Directors granted payment to employees in the form of Sodexo shares under a number of stock option plans. In April 2013 the Board also decided to put in place free share plans in order to grant new or existing Sodexo shares to Group employees free of consideration. Some of these share grants will be subject to performance conditions.
Rules governing stock option plans are as follows:
• vesting of options is conditional on employment by the Group and, for plans aft er 2007, on attainment of average annual growth in Group net income (excluding currency eff ects) of at least 6% over a period of three years. However, this performance condition applies only to a portion (varying between 0 and 50%) of the stock options granted to each benefi ciary, with the exception of the Chief Executive Offi cer, whose entire grant is conditional on performance, with the remaining options vesting in equal tranches over a period of four years.
The fair value of options granted and settled by delivery of equity instruments is estimated at the date of grant using a binomial model, which takes into consideration the terms and conditions of grant and assumptions about exercise behavior.
The table below shows the data used in the valuation model for each plan measured under IFRS 2.
| Date of grant | Exercise price | Expected volatility (in %) |
Contractual life (in years) |
Risk-free interest rate (in %) |
Expected dividend yield (in %) |
Expected life (in years) |
|---|---|---|---|---|---|---|
| January 17, 2007 | 47.82 euro | 29.42% | 7 | 4.18% | 2.81% | 5 |
| April 24, 2007 | 55.36 euro | 28.23% | 7 | 4.37% | 2.79% | 5 |
| September 11, 2007 | 47.17 euro | 28.54% | 6 | 4.04% | 2.75% | 5 |
| January 7, 2008 | 42.27 euro | 28.85% | 7 | 4.01% | 2.75% | 6 |
| January 7, 2008 | 42.27 euro | 28.85% | 6 | 3.95% | 2.75% | 5 |
| September 9, 2008 | 45.56 euro | 29.48% | 7 | 4.15% | 2.75% | 6 |
| September 9, 2008 | 45.56 euro | 29.48% | 6 | 4.11% | 2.75% | 5 |
| January 19, 2009 | 39.40 euro | 37.16% | 7 | 3.28% | 3.00% | 6 |
| January 19, 2009 | 39.40 euro | 37.16% | 6 | 2.90% | 3.00% | 5 |
| January 11, 2010 | 39.88 euro | 28.50% | 7 | 2.97% | 3.00% | 6 |
| January 11, 2010 | 39.88 euro | 28.50% | 6 | 2.45% | 3.00% | 5 |
| December 13, 2010 | 48.37 euro | 25.00% | 7 | 3.27% | 3.00% | 6 |
| December 13, 2010 | 48.37 euro | 25.00% | 6 | 2.63% | 3.00% | 5 |
| December 13, 2011 | 51.40 euro | 24.00% | 7 | 3.48% | 3.00% | 6 |
| December 13, 2011 | 51.40 euro | 24.00% | 6 | 2.85% | 3.00% | 5 |
The expected life of the options is incorporated into the binomial model based on option holders' behavior expected over the contractual life of the options and based on historical data, and is not necessarily indicative of future exercises.
The expected volatility is based on the assumption that volatility calculated using regression analysis of daily returns over the fi ve- or six-year period (the expected life of the options) prior to the date of grant, excluding the share price fl uctuations of September 2002, is an indicator of future trends.
Eff ective for plans granted in 2008, the expected volatility is based on a weighted average of the historical volatility of the shares observed over periods corresponding to the expected life of the options grantedand the implicit volatility expected in the marketplace.
The risk-free interest rate is the rate on Government bonds (with reference to Iboxx rates in the euro zone) for a maturity similar to the life of the options.
The assumptions with respect to the exercise behavior of grantees used in determining the fair value of the options are also based on historical data, which may not be indicative of future exercise behavior, and are as follows:
The table below provides the quantity, weighted average exercise price (WAP) and movements of stock options during the period.
| August 31, 2013 | August 31, 2012 | |||
|---|---|---|---|---|
| Number | WAP (in euro) | Number | WAP (in euro) | |
| Outstanding at the beginning of the period | 6,816,539 | 45.71 | 6,439,038 | 43.17 |
| Granted during the period | 2,046,950 | 51.40 | ||
| Forfeited during the period | (191,001) | 47.12 | (170,057) | 46.39 |
| Exercised during the period | (1,618,245)(1) | 42.27 | (1,499,392)(2) | 42.48 |
| Expired during the period | ||||
| Outstanding at the end of the period | 5,007,293 | 46.76 | 6,816,539 | 45.71 |
| Exercisable at the end of the period | 2,133,493 | 43.05 | 2,013,706 | 42.38 |
(1) The weighted average share price at the exercise date of options exercised in the period was 65.57 euro. (2) The weighted average share price at the exercise date of options exercised in the period was 56.81 euro.
The weighted average residual life of options outstanding as of August 31, 2013 was 3.6 years (August 31, 2012: 4.2 years).
The weighted average fair value of options granted during Fiscal 2012 was 10.43 euro per share. No stock options were granted in Fiscal 2013.
The exercise prices and exercise period for options outstanding as of August 31, 2013 are provided in the table below:
| Date of grant | Start date of exercise period |
Expiration date of exercise period |
Exercise price | Number of options outstanding as of August 31, 2013 |
|---|---|---|---|---|
| January 2007 | January 2008 | January 2014 | 47.82 euro | 168,097 |
| January 2008 | January 2009 | January 2015 | 42.27 euro | 93,159 |
| January 2008 | January 2009 | January 2014 | 42.27 euro | 51,710 |
| September 2008 | September 2009 | September 2015 | 45.56 euro | |
| September 2008 | September 2009 | September 2014 | 45.56 euro | |
| January 2009 | January 2010 | January 2016 | 39.40 euro | 264,137 |
| January 2009 | January 2010 | January 2015 | 39.40 euro | 173,696 |
| January 2010 | January 2011 | January 2017 | 39.88 euro | 578,278 |
| January 2010 | January 2011 | January 2016 | 39.88 euro | 438,116 |
| December 2010 | December 2011 | December 2017 | 48.37 euro | 649,450 |
| December 2010 | December 2011 | December 2016 | 48.37 euro | 776,875 |
| December 2011 | December 2012 | December 2018 | 51.40 euro | 792,300 |
| December 2011 | December 2012 | December 2017 | 51.40 euro | 1,021,475 |
| TOTAL | 5,007,293 |
Rules governing free share plans are as follows:
The fair value of free shares is estimated at the date of grant based on the share price at that date aft er deductions for dividends on the shares that will not be paid to benefi ciaries during the vesting period and a lockup discount for benefi ciaries resident in France for tax purposes. The lock-up discount is determined based on the cost for the employee of a two-step strategy consisting of selling the shares forward for delivery at the end of the lock-up period and purchasing the same number of shares for immediate delivery, with the purchase fi nanced by a loan, taking into account market inputs.
<-- PDF CHUNK SEPARATOR -->
| Date of grant | Vesting period (in years) |
Lock-up period (in years) |
Expected dividend payout rate (in %) |
Risk-free interest rate (in %) |
Loan interest rate (in %) |
|
|---|---|---|---|---|---|---|
| April 25, 2013 | France | 2 | 2 | 2.5% | 0.40% | 6% |
| April 25, 2013 | France | 3 | 2 | 2.5% | 0.40% | 6% |
| April 25, 2013 | International | 4 | N/A | 2.5% | 0.60% | 6% |
The table below shows the assumptions used to measure the fair value of shares granted under free share plans.
The table below shows movements in free shares granted in Fiscal 2013:
| Fiscal 2013 | |
|---|---|
| Outstanding at the beginning of the period | 840,755 |
| Granted during the period | |
| Forfeited during the period | (2,450) |
| Delivered during the period | |
| Outstanding at the end of the period | 838,305 |
The weighted average fair value of the free shares granted during the year was 56.14 euro.
The table below sets out the dates on which free shares granted and outstanding as of August 31, 2013 will vest:
| Date of grant | End of vesting period |
Number of shares outstanding as of August 31, 2013 |
|---|---|---|
| April 2013 | April 2015 | 162,107 |
| April 2013 | April 2016 | 125,968 |
| April 2013 | April 2017 | 550,230 |
| TOTAL | 838,305 |
The expense recognized in the Fiscal 2013 income statement for stock options and free shares was 17 million euro (19 million euro in Fiscal 2012).
The Group committed to delivering 3,044,394 Sodexho Alliance shares to Sodexho, Inc. employees at an average price of 29.01 U.S. dollars per share under stock option plans assumed in connection with the June 2001 acquisition of 53% of the capital of Sodexho Marriott Services, Inc. All of these options were exercisable prior to November 2012.
These option plans are not recognized under IFRS 2 because they were granted prior to the eff ective date of IFRS 2 in November 2002 and because the rights under the plans vested prior to January 1, 2005.
Notes to the Consolidated Financial Statements
The table below provides the quantity, weighted average exercise price (WAP) and movements of these stock options during the year.
| August 31, 2013 | August 31, 2012 | |||
|---|---|---|---|---|
| Number | WAP (in \$) | Number | WAP (in \$) | |
| Outstanding at the beginning of the period | 2,897 | 29.99 | 11,415 | 29.99 |
| Granted during the period | ||||
| Forfeited during the period | ||||
| Exercised during the period | (2,897)(1) | 29.99 | (8,518)(2) | 29.99 |
| Expired during the period | ||||
| Outstanding at the end of the period | 0 | 2,897 | 29.99 | |
| Exercisable at the end of the period | 0 | 2,897 | 29.99 |
(1) The weighted average share price at the exercise date of options exercised in the period was 77.29 U.S. dollars. (2) The weighted average share price at the exercise date of options exercised in the period was 74.80 U.S. dollars.
The main acquisitions for the year are described in note 1 – Signifi cant Events. The following table shows the values of the acquired assets and assumed liabilities at the acquisition date, based on the preliminary allocation as of August 31, 2013:
| (in millions of euro) | Amounts at fair value |
|---|---|
| Intangible assets | 28 |
| Property, plant and equipment | 1 |
| Trade receivables(1) | 20 |
| Other current assets | 8 |
| Cash and cash equivalents | 26 |
| Long-term borrowings | 0 |
| Other non-current liabilities | (2) |
| Deferred taxes, net | (5) |
| Other current liabilities | (45) |
| Total identifiable net assets | 31 |
| Goodwill | 92 |
| Consideration transferred(2) | (123) |
| Cash acquired | 26 |
| Change in contingent consideration | (2) |
| IMPACT ON THE CASH FLOW STATEMENT | (99) |
(1) Corresponding to a gross amount of 20 million euro. (2) Price paid or payable in cash.
These companies' contribution to consolidated revenue for the period was 28 million euro and their contribution to consolidated profi t was not material.
Intangible assets mainly comprise client relationships and trademarks. The amortization period for these assets has been determined to be between 3 and 15 years, depending on the estimated attrition rate for client contracts and the probable useful life of trademarks. The excess of the acquisition price over the total fair value of the identifi able net assets acquired is recognized as goodwill.
Goodwill recognized during the year primarily relates to Servi-Bonos, SA de CV in Mexico.
Goodwill mainly refl ects the premium paid for the acquired company's expertise and skilled workforce as well as its future earnings stream.
Notes to the Consolidated Financial Statements
The following table shows the acquisition-date fair values of assets acquired and liabilities assumed in Fiscal 2012:
| (in millions of euro) | Amounts at f air value |
|---|---|
| Intangible assets | 165 |
| Property, plant and equipment | 49 |
| Other non-current assets | 15 |
| Trade receivables(1) | 94 |
| Other current assets | 38 |
| Cash and cash equivalents | 28 |
| Long-term borrowings | (13) |
| Other non-current liabilities | (41) |
| Deferred taxes, net | (4) |
| Short-term borrowings | (49) |
| Other current liabilities | (117) |
| Total identifiable net assets | 165 |
| Goodwill | 456 |
| Consideration transferred(2) | (621) |
| Cash acquired | 28 |
| Change in contingent consideration | 7 |
| IMPACT ON THE CASH FLOW STATEMENT | (586) |
(1) Corresponding to a gross amount of 101 million euro.
(2) Price paid or payable in cash, including contingent consideration estimated at 6 million euro.
Companies acquired during Fiscal 2012 contributed 714 million euro from their date of acquisition to the end of Fiscal 2012 and their contribution to consolidated profi t was not material.
Goodwill recognized during Fiscal 2012 primarily related to Puras do Brasil in Brazil, Roth Bros. in the United States, and Lenôtre in France.
Commitments arising from surety arrangements (pledges, charges secured against plant and equipment, and real estate mortgages) contracted by Sodexo SA and its subsidiaries in connection with operating activities during Fiscal 2013 are immaterial.
Outstanding commitments arising in respect of operating leases are as follows:
| (in millions of euro) | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Less than 1 year | 128 | 132 |
| 1 to 5 years | 271 | 258 |
| More than 5 years | 99 | 79 |
| TOTAL | 498 | 469 |
These commitments arise under a large number of contracts worldwide, the terms of which are negotiated locally. They relate primarily to:
year leases signed on October 19, 2006 in connection with the relocation of the corporate headquarters to Issy-les-Moulineaux in 2008 increased operating lease commitments for offi ce premises by 35 million euro. The leases and lease renewals signed by Sodexo France and Sodexo, Inc. for their offi ce premises represent operating lease commitments of 28 million euro and 55 million euro respectively.
| August 31, 2013 | August 31, 2012 | ||||
|---|---|---|---|---|---|
| (in millions of euro) | Less than 1 year |
1 to 5 years | More than 5 years |
Total | Total |
| Financial guarantees to third parties | 9 | 1 | 10 | 9 | |
| Site management commitments | 3 | 2 | 5 | 43 | |
| Performance bonds given to clients | 0 | 43 | 124 | 167 | 173 |
| Other commitments | 19 | 3 | 117 | 139 | 16 |
| TOTAL | 31 | 49 | 241 | 321 | 241 |
Financial guarantees to third parties mainly comprise bank subordinated debt commitments under Public-Private Partnership (PPP) contracts (see note 2.3.2.) totaling 9 million euro.
The performance bonds given to clients relate to around twenty sub-contracting contracts where the Group considers that it may be exposed to indemnity payments if it is unable to fulfi ll the service obligation. These bonds are subject to regular review by the management of the business unit and a provision is recorded as soon as payment under a bond becomes probable. For all other contracts with a performance bond, Sodexo considers that it would be capable of deploying the additional resources needed to avoid paying compensation under the bond.
The Group also has performance obligations to clients, but regards these as having the essential features of a performance guarantee rather than an insurance contract designed to compensate the client in the event of nonfulfi llment of the service obligation (compensation is generally due only where Sodexo is unable to provide alternative or additional resources to fulfi ll the obligation to the client).
In practice, given its size and geographical reach, Sodexo considers itself capable of providing the additional resources needed to avoid paying compensation to clients protected by such clauses.
At this time, no provision has been recorded in the consolidated statement of fi nancial position with respect to these guarantees.
The "Other commitments" line mainly includes the 12 year guarantee for a maximum of 100 million pounds sterling given by Sodexo SA in October 2012 to the Trustee of the UK pension plan in order to cover Sodexo UK's obligations in connection with the plan.
The Group also has commitments to provide training hours to its employees in France, known as Individual Training Rights. In the absence of guidance from regulatory authorities on the accounting treatment for these rights, the Group has opted to present these rights as a commitment. Based on available information, the number of hours to be provided to employees of French subsidiaries is estimated to be approximately 2,700,000 hours.
4.25.1 Compensation, loans, post-employment benefits and other employee benefits granted to Board members, the Executive Committee, and the Chief Executive Officer of Sodexo
| (in euro) | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Short-term employee benefits | 10,249,871 | 10,494,809 |
| Post-employment benefits | 549,600 | 499,069 |
| Fair value of stock options and free shares at the grant date | 7,176,691 | 5,337,934 |
| TOTAL | 17,976,162 | 16,331,812 |
These benefi ts include directors' fees, and all forms of compensation and benefi ts paid (or earned during the period for offi ces held) by Bellon SA, Sodexo SA and/or other Sodexo Group companies.
During Fiscal 2013, the Group did not grant any severance benefi t or other long-term benefi t to members of the Board of Directors, the Executive Committee or the Chief Executive Offi cer.
As of August 31, 2013, Bellon SA held 37.71% of the capital of Sodexo SA.
During Fiscal 2013, Bellon SA invoiced Sodexo SA a total of 6.2 million euro for assistance and advisory services under a contract between the two companies, unchanged from Fiscal 2012.
During the first half of Fiscal 2013, the Annual Shareholders' Meeting of Sodexo approved the payment of a dividend of 1.59 euro per share. Consequently, Bellon SA received a dividend payment of 94.2 million euro in February 2013.
Other transactions with related companies comprise loans advanced, commercial transactions, and off balance sheet commitments involving associates and non-consolidated companies.
| August 31, 2013 | August 31, 2012 | |||
|---|---|---|---|---|
| (in millions of euro) | Gross value | Impairment | Carrying amount | Carrying amount |
| Loans | 65 | 0 | 65 | 76 |
| Off balance sheet commitments | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Financial guarantees given to third parties | 10 | 9 |
| Performance bonds given to clients | 165 | 171 |
| Transactions | Fiscal 2013 | Fiscal 2012 |
|---|---|---|
| Revenues | 325 | 310 |
| Operating expenses | 0 | 0 |
| Financial income and expense, net | 3 | 6 |
The following table shows the breakdown of Group employees:
| August 31, 2013 | August 31, 2012 | |
|---|---|---|
| Executives, middle management, site managers and supervisory staff | 48,885 | 50,211 |
| Front-line service staff and other employees | 379,036 | 371,180 |
| TOTAL | 427,921 | 421,391 |
Group employees by activity and region were as follows:
| On-site Services | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| North America |
Continental Europe |
United Kingdom and Ireland |
Rest of the World |
Total | Benefits and Rewards Services |
Holding companies |
Total | ||
| August 31, 2013 | 132,581 | 100,249 | 34,997 | 155,653 | 423,480 | 3,989 | 452 | 427,921 | |
| August 31, 2012 | 123,673 | 101,503 | 37,956 | 154,171 | 417,303 | 3,638 | 450 | 421,391 |
Sodexo is involved in litigation arising from its ordinary activities. The Group does not believe that liabilities relating to such litigation will in aggregate be material to its activities or to its consolidated fi nancial position.
To the best of the Company's knowledge, there have been no other governmental, judicial or arbitral proceedings (including any such proceedings which are pending or threatened of which Sodexo is aware) which may have, or have had in the past 12 months, material eff ects on Sodexo and/or the Group's financial position or profi tability.
No signifi cant events occurred aft er the reporting date.
Because Sodexo has operations in 80 countries, all components of the fi nancial statements are infl uenced by foreign currency translation eff ects, and in particular by fl uctuations in the U.S. dollar. However, exchange rate fl uctuations do not generate any operational risk, because each of the Group's subsidiaries invoices its revenues and incurs its expenses in the same currency.
Sodexo SA uses derivative instruments to manage the Group's exposure to interest rate and foreign exchange rate risk.
The policies approved by the Board of Directors, the Chief Executive Offi cer and the Chief Financial Offi cer are designed to prevent speculative positions. Further, under these policies:
| (in millions of euro) | Note | August 31, 2013 | August 31, 2012 |
|---|---|---|---|
| Financial liabilities excluding derivative financial instruments |
4.15 | 2,607 | 2,686 |
| Fixed rate liabilities | 2,324 | 2,403 | |
| Variable rate liabilities | 283 | 283 | |
| Impact of interest rate and cross-currency swaps | 4.16 | (67) | (2) |
| On fixed rate liabilities | 177 | 216 | |
| On variable rate liabilities | (244) | (218) | |
| Financial liabilities after impact of interest rate and cross-currency swaps |
2,540 | 2,684 | |
| Fixed rate liabilities | 2,501 | 2,619 | |
| Variable rate liabilities | 39 | 65 |
As of August 31, 2013 and 2012, a 0.5% increase or decrease in interest rates would have had no material impact on net income before tax or on shareholders' equity as substantially all liabilities at those dates were at a fi xed rate of interest.
| August 31, 2013 | August 31, 2012 | |||||||
|---|---|---|---|---|---|---|---|---|
| Before currency derivatives (in millions of euro) |
Dollar USD |
Real BRL |
Sterling GBP |
Bolivar Fuerte VEF |
Dollar USD |
Real BRL |
Sterling GBP |
Bolivar Fuerte VEF |
| Closing rate as of August 31 | 0.756 | 0.321 | 1.171 | 0.074 | 0.793 | 0.388 | 1.257 | 0.078 |
| Monetary assets | ||||||||
| Working capital items and other receivables |
776 | 421 | 194 | 3 | 753 | 429 | 216 | 4 |
| Deferred tax assets | 57 | 43 | 10 | 1 | 67 | 37 | 16 | 1 |
| Cash and cash equivalents | 510 | 430 | 139 | 154 | 573 | 468 | 146 | 110 |
| TOTAL MONETARY ASSETS | 1,343 | 894 | 343 | 158 | 1,393 | 934 | 378 | 115 |
| Monetary liabilities | ||||||||
| Financial liabilities | 850 | 23 | 3 | 891 | 44 | 5 | ||
| Working capital items and other liabilities |
1,226 | 722 | 335 | 112 | 1,252 | 753 | 374 | 90 |
| Deferred tax liabilities | 30 | 93 | 34 | 89 | 1 | |||
| TOTAL MONETARY LIABILITIES |
2,106 | 838 | 338 | 112 | 2,177 | 886 | 380 | 90 |
| Net position(1) | (763) | 56 | 5 | 46 | (784) | 48 | (2) | 25 |
(1) This net position does not include currency positions on intragroup transactions.
| August 31, 2013 | ||||||||
|---|---|---|---|---|---|---|---|---|
| After currency derivatives (in millions of euro) |
Dollar USD |
Real BRL |
Sterling GBP |
Bolivar Fuerte VEF |
Dollar USD |
Real BRL |
Sterling GBP |
Bolivar Fuerte VEF |
| Closing rate as of August 31 | 0.756 | 0.321 | 1.171 | 0.074 | 0.793 | 0.388 | 1.257 | 0.078 |
| Monetary assets | ||||||||
| Working capital items and other receivables |
776 | 421 | 194 | 3 | 753 | 429 | 216 | 4 |
| Deferred tax assets | 57 | 43 | 10 | 1 | 67 | 37 | 16 | 1 |
| Cash and cash equivalents | 510 | 430 | 139 | 154 | 573 | 468 | 146 | 110 |
| TOTAL MONETARY ASSETS | 1,343 | 894 | 343 | 158 | 1,393 | 934 | 378 | 115 |
| Monetary liabilities | ||||||||
| Financial liabilities | 850 | 269 | 30 | 891 | 374 | 43 | ||
| Working capital items and other liabilities |
1,226 | 722 | 335 | 112 | 1,252 | 753 | 374 | 90 |
| Deferred tax liabilities | 30 | 93 | 34 | 89 | 1 | |||
| TOTAL MONETARY LIABILITIES |
2,106 | 1,084 | 365 | 112 | 2,177 | 1,216 | 418 | 90 |
| Net position(1) | (763) | (190) | (22) | 46 | (784) | (282) | (40) | 25 |
(1) This net position does not include currency positions on intragroup transactions.
| Impact of a 10% appreciation | August 31, 2013 | August 31, 2012 | ||||||
|---|---|---|---|---|---|---|---|---|
| of the exchange rate of the following currencies against the euro (in millions of euro) |
Impact on revenues |
Impact on operating profit |
Impact on profit before tax |
Impact on shareholders' equity |
Impact on revenues |
Impact on operating profit |
Impact on profit before tax |
Impact on shareholders' equity |
| Dollar USD | 657 | 35 | 23 | 190 | 654 | 34 | 25 | 199 |
| Real BRL | 117 | 17 | 11 | 56 | 124 | 19 | 13 | 63 |
| Sterling GBP | 139 | 5 | 7 | 63 | 148 | 10 | 11 | 65 |
| TOTAL | 913 | 57 | 41 | 309 | 926 | 63 | 49 | 327 |
The nature of the Group's borrowings and bond issuances as of August 31, 2013 is described in detail in note 4.15 of the consolidated fi nancial statements.
As of August 31, 2013, 90% of the Group's consolidated borrowings was borrowed on capital markets and bank fi nancing was less than 10% of the Group's fi nancing needs. As of August 31, 2012 more than 85% of the Group's consolidated borrowings was borrowed on capital markets and bank fi nancing was less than 15% of the Group's fi nancing needs. The reimbursement maturity dates of the main borrowings range between 2014 and 2024. The Group has a confi rmed multi-currency line of credit for 600 million euro plus 800 million U.S. dollars which expires in July 2018. This line of credit had been utilized in the amount of 250 million euro as of August 31, 2013 (235 million euro as of August 31, 2012).
Exposure to counterparty risk is limited to the carrying value of fi nancial assets.
Group policy is to manage and spread counterparty risk. For derivative fi nancial instruments, each transaction with a bank is required to be based on a master contract modeled on the standard contract issued by the French Bankers' Association (AFB) or the International Swaps and Derivatives Association (ISDA).
Counterparty risk relating to customer accounts receivable is immaterial. Due to the Group's geographic and segment spread, there is no concentration of risk on past due individual receivables for which no provision has been recorded. Moreover, the Group has not observed any signifi cant change in impacts relating to customer default during the year.
The main counterparty risk is bank-related. The Group has limited its exposure to counterparty risk by diversifying its investments and limiting the concentration of risk held by each of its counterparties. Transactions are conducted with highly creditworthy counterparties taking into consideration country risk. The Group has instituted a regular reporting of the risk spread between counterparties and of their quality.
To reduce this risk further, in Fiscal 2011 the Group implemented an international cash pooling mechanism between its main subsidiaries, reducing the amount of liquidity held by third parties by concentrating it in the Group's fi nancial holding companies.
The maximum counterparty is approximately 14% (10% as of August 31, 2012) of the Group's operating cash (including restricted cash and fi nancial assets of the Benefi ts and Rewards Services activity) with a banking group whose rating is A1.
3 CONSOLIDATED INFORMATION
Notes to the Consolidated Financial Statements
The main companies consolidated as of August 31, 2013 and presented in the table below together represent more than 90% of consolidated revenues. The various other entities represent individually less than 0.5% of each of revenues, operating profi t and the Group share of net income and of shareholders' equity.
The main acquisitions for the year are presented in note 1 – Signifi cant Events.
The fi rst column shows the percentage interest held by the Group, and the second column the percentage of voting rights held by the Group. Percentage interests and percentages of voting rights are only shown if less than 97%.
Companies newly consolidated during the year are indicated by the letter "N".
Companies newly deconsolidated during the year are indicated by the letter "S".
Associates (companies accounted for by the equity method) are indicated by the letters "EM". All other companies are fully consolidated.
| % interest | % voting rights |
Principal activity |
Country | |
|---|---|---|---|---|
| France | ||||
| Sodexo Entreprises (consolidated) | On-site | France | ||
| Sodexo Santé Médico Social | On-site | France | ||
| Société Française de Restauration et Services (consolidated) |
On-site | France | ||
| SEGSMHI | On-site | France | ||
| Sodexo Justice Services | On-site | France | ||
| Sogeres (consolidated) | On-site | France | ||
| Lenôtre SA (consolidated) | On-site | France | ||
| L'Affiche | On-site | France | ||
| Bateaux Parisiens (consolidated) | On-site | France | ||
| Score | On-site | France | ||
| Score Groupe | On-site | France | ||
| Sodexo Solutions de Motivation France SA | Benefits and Rewards |
France | ||
| One SAS | Holding | France | ||
| Sodexo Pass International SAS | Holding | France | ||
| Sodexo Solutions de Services sur Sites | On-site | France | ||
| One SCA | Holding | France | ||
| Groupe Crèche Attitude (consolidated) | 35% | 35% | On-site | France |
| Sodexo EN France | Holding | France | ||
| Sodexo Amecaa SAS | Holding | France | ||
| Sofinsod SAS | Holding | France | ||
| Etin SAS | Holding | France | ||
| Sodexo Europe | Holding | France | ||
| Sodexo GC | Holding | France | ||
| SoTech Services | Holding | France |
| % interest | % voting rights |
Principal activity |
Country | ||
|---|---|---|---|---|---|
| Americas | |||||
| Sodexo do Brasil Comercial Ltda (consolidated including Puras) |
On-site | Brazil | |||
| Sodexo Pass do Brasil Serviços e Commercio SA | Benefits and Rewards |
Brazil | |||
| Sodexo Pass do Brasil Serviços de Inovaçã o Ltda | Benefits and Rewards |
Brazil | |||
| Sodexo Canada Ltd (consolidated) | On-site | Canada | |||
| EM | Sociedad Concesionaria Bas SA | 33% | 33% | On-site | Chile |
| Sodexo Chile (consolidated) | On-site | Chile | |||
| Sodexo Inversiones SA | On-site | Chile | |||
| Sodexho Pass Chile SA | Benefits and Rewards |
Chile | |||
| Sodexo Colombia SA | 65% | 65% | On-site | Colombia | |
| Sodexo, Inc. (consolidated) | On-site | United States | |||
| Roth Bros., Inc. (consolidated) | On-site | United States | |||
| Sodexo Holdings Inc. | Holding | United States | |||
| Sodexo Remote Sites (USA) Inc. | Holding | United States | |||
| Sodexo Remote Sites Partnership | On-site | United States | |||
| EM | Doyon Universal Services LLC (consolidated) | 50% | 50% | On-site | United States |
| CK Franchising Inc. | On-site | United States | |||
| Circle Company Associates, Inc. | On-site | United States | |||
| Sodexo Rose Holding Company, Inc. | Holding | United States | |||
| Sodexo Motivation Solutions Mexico, SA de CV (consolidated including Servi-Bonos, SA de CV) |
Benefits and Rewards |
Mexico | |||
| Sodexo Peru SAC | On-site | Peru | |||
| Sodexho Pass Venezuela SA | 64% | 64% | Benefits and Rewards |
Venezuela | |
| Europe | |||||
| Sodexo Services GmbH (consolidated) | On-site | Germany | |||
| Sodexo Scs GmbH (consolidated) | On-site | Germany | |||
| Gastro-Kanne Gastronomie – Betriebs – Gmbh | On-site | Germany | |||
| Sodexo Beteiligungs BV & Co. KG | On-site | Germany | |||
| Zehnacker GmbH (consolidated) | On-site | Germany | |||
| Zehnacker Catering GmbH | On-site | Germany | |||
| GA-tec Gebäude- und Anlagentechnik Gmbh | On-site | Germany | |||
| Sodexo Germany BV | On-site | Germany | |||
| Sodexo GmbH | On-site | Germany | |||
| Sodexo Service Solutions Austria | On-site | Austria | |||
| Sodexo Belgium SA (consolidated) | On-site | Belgium |
Notes to the Consolidated Financial Statements
| % interest | % voting rights |
Principal activity |
Country | ||
|---|---|---|---|---|---|
| Europe | |||||
| Imagor Services & Cie SNC | Benefits and Rewards |
Belgium | |||
| Sodexo Pass Belgium SA (consolidated) | Benefits and Rewards |
Belgium | |||
| Compagnie Financière Aurore International | Holding | Belgium | |||
| Sodexo (Cyprus) Ltd | On-site | Cyprus | |||
| Sodexo España SA (consolidated) | On-site | Spain | |||
| Sodexo Soluciones de Motivac ió n Espana SAU | Benefits and Rewards |
Spain | |||
| Sodexo Oy | On-site | Finland | |||
| Sodexo Magyarorszag KFT | On-site | Hungary | |||
| Sodexo Ireland Ltd | On-site | Ireland | |||
| Sodexo Italia (consolidated) | On-site | Italy | |||
| Sodexo Luxembourg SA (consolidated) | On-site | Luxembourg | |||
| Sodexo Remote Sites Norway AS | On-site | Norway | |||
| Sodexo AS | On-site | Norway | |||
| Sodexo Nederland BV (consolidated) | On-site | Netherlands | |||
| Sodexo Altys BV | On-site | Netherlands | |||
| Sodexo Pass Ceska Republika AS | Benefits and Rewards |
Czech Republic | |||
| Sodexo Pass Romania SRL | Benefits and Rewards |
Romania | |||
| Sodexo Property Solutions Ltd | On-site | United Kingdom | |||
| EM | Agecroft Prison Management Ltd | 50% | 50% | On-site | United Kingdom |
| EM | HpC King's College Hospital (Holdings) Ltd | 25% | 25% | On-site | United Kingdom |
| EM | Catalyst Healthcare (Romford) Holdings Ltd | 10% | 10% | On-site | United Kingdom |
| EM | Peterborough Prison Management Ltd | 15% | 15% | On-site | United Kingdom |
| EM | Ashford Prison Services Ltd | 15% | 15% | On-site | United Kingdom |
| EM | Catalyst Healthcare (Manchester) Holdings Ltd | 10% | 10% | On-site | United Kingdom |
| EM | Mercia Healthcare (Holdings) Ltd | 25% | 25% | On-site | United Kingdom |
| EM | South Manchester Healthcare (Holdings) Ltd | 25% | 25% | On-site | United Kingdom |
| EM | RMPA Holdings Ltd | 14% | 14% | On-site | United Kingdom |
| EM | Enterprise Education Holdings Conwy Ltd | 10% | 10% | On-site | United Kingdom |
| EM | Addiewell Prison (Holdings) Ltd | 33% | 33% | On-site | United Kingdom |
| EM | Healthcare support (North Staffs) Holding Ltd | 25% | 25% | On-site | United Kingdom |
| EM | Integrated Pathology Partnerships Ltd | 49% | 49% | On-site | United Kingdom |
| Sodexo Services Group Ltd | Holding | United Kingdom | |||
| Sodexo Ltd | On-site | United Kingdom |
| % interest | % voting rights |
Principal activity |
Country | ||
|---|---|---|---|---|---|
| Sodexo Prestige Ltd (consolidated) | On-site | United Kingdom | |||
| Sodexo Remote Sites Scotland Ltd | On-site | United Kingdom | |||
| Kalyx Ltd | On-site | United Kingdom | |||
| Tillery Valley Foods Ltd | On-site | United Kingdom | |||
| Sodexo Defence Services Ltd | On-site | United Kingdom | |||
| Sodexo Investment Services Ltd | On-site | United Kingdom | |||
| Sodexo Holdings Ltd | Holding | United Kingdom | |||
| Sodexo Education Services Ltd | On-site | United Kingdom | |||
| Sodexo Management Services Ltd | On-site | United Kingdom | |||
| Sodexo Healthcare Services Ltd | On-site | United Kingdom | |||
| Rugby Travel & Hospitality Ltd | 60% | 60% | On-site | United Kingdom | |
| Sodexo Euroasia | On-site | Russia | |||
| Sodexo Facilities Services AB | On-site | Sweden | |||
| Sodexo Scandinavian Holding AB | On-site | Sweden | |||
| Sodexo AB | On-site | Sweden | |||
| N | Sodexo Pass Holding Sweden AB | Benefits and Rewards |
Sweden | ||
| N | Sodexo Pass Sweden AB | Benefits and Rewards |
Sweden | ||
| Sodexo (Suisse) SA | On-site | Switzerland | |||
| Sodexo Entegre Hizmet Yonetimi AS | On-site | Turkey | |||
| Sodexo Avantaj Ve Odullendirme Hizmetleri A.S. | Benefits and Rewards |
Turkey | |||
| Asia, Pacific, Middle East | |||||
| National Company for Management and Services Ltd | 50% | 50% | On-site | Saudi Arabia | |
| Sodexo Australia Pty Ltd (consolidated) | On-site | Australia | |||
| EM | Serco Sodexo Defence Services PTY Ltd | 50% | 50% | On-site | Australia |
| Sodexo Remote Sites Australia Pty Ltd | On-site | Australia | |||
| Sodexo Shanghaï Management Services | On-site | China | |||
| Kelvin Catering Services (Emirates) LLC | 49% | 49% | On-site | United Arab Emirates |
|
| Sodexo International FZE | On-site | United Arab Emirates |
|||
| Sodexo SVC India Private Ltd | Benefits and Rewards |
India | |||
| Tariq Al Ghanim Company Ltd | 50% | 50% | On-site | Kuwait | |
| Teyseer Services Company | 49% | 49% | On-site | Qatar |
Statutory Auditors' Report on the consolidated fi nancial statements
This is a free translation into English of the statutory auditors' report on the consolidated fi nancial statements issued in French and is provided solely for the convenience of English-speaking users.
The statutory auditors' report includes information specifi cally required by French law in such reports, whether modifi ed or not. This information is presented below the audit opinion on the consolidated fi nancial statements and includes an explanatory paragraph discussing the auditors' assessments of certain signifi cant accounting and auditing matters. These assessments were considered for the purpose of issuing an audit opinion on the consolidated fi nancial statements taken as a whole and not to provide separate assurance on individual account balances, transactions, or disclosures.
This report also includes information relating to the specifi c verifi cation of information given in the Group's management report.
This report should be read in conjunction with, and construed in accordance with, French law and professional auditing standards applicable in France.
255, Quai de la bataille de Stalingrad 92866 Issy-les-Moulineaux Cedex 9
For the year ended August 31, 2013
To the Shareholders,
In compliance with the assignment entrusted to us by your General Meeting, we hereby report to you, for the year ended August 31, 2013, on:
These consolidated fi nancial statements have been approved by the Board of Directors. Our role is to express an opinion on these consolidated fi nancial statements based on our audit.
We conducted our audit in accordance with professional standards applicable in France; those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated fi nancial statements are free of material misstatement. An audit involves performing procedures, using sampling techniques or other methods of selection, to obtain audit evidence about the amounts and disclosures in the consolidated fi nancial statements.
An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made, as well as the overall presentation of the consolidated fi nancial statements. We believe that the audit evidence we have obtained is suffi cient and appropriate to provide a basis for our audit opinion.
In our opinion, the consolidated fi nancial statements give a true and fair view of the assets and liabilities and of the fi nancial position of the Group as at 31 August 2013 and of the results of its operations for the year then ended in accordance with International Financial Reporting Standards as adopted by the European Union.
In accordance with the requirements of article L.823-9 of the French Commercial Code (Code de commerce), we bring to your attention the following matters:
• the Company has tested goodwill and intangible assets with an indefi nite useful life for impairment, and has assessed whether assets with a fi nite useful life presented an indication of impairment, in accordance with the methods set out in notes 2.8 and 4.10 to the consolidated fi nancial statements.
We have reviewed the methods used for the aforementioned test, as well as the methodology applied to assess value in use based on the present value of future cash fl ows, aft er tax. We have also reviewed the related documentation which was prepared, the consistency of the data which was used and in particular the assumptions used in the preparation of the business plans;
• the provisions for pension and other post-employment benefi ts as described in notes 2.17 and 4.17 to the consolidated fi nancial statements have chiefl y been assessed by independent actuaries. We have reviewed the data and assumptions used by these actuaries as well as their conclusions, and have verifi ed that note 4.17 provides appropriate information.
The aforementioned items are based on estimates and underlying assumptions which are uncertain by nature. As stated in note 2.2 to the consolidated fi nancial statements, actual results may diff er materially from such estimates in diff erent conditions.
These assessments were made as part of our audit of the consolidated fi nancial statements taken as a whole, and therefore contributed to the opinion we formed which is expressed in the fi rst part of this report.
As required by law we have also verifi ed, in accordance with professional standards applicable in France, the information presented in the Group's management report.
We have no matters to report as to its fair presentation and its consistency with the consolidated fi nancial statements.
Neuilly-sur-Seine and Paris La Défense, November 13, 2013
The Statutory Auditors
Supplemental information
3.5 Supplemental information
| Fiscal 2013 Excluding exceptional items (4) |
Fiscal 2013 Reported data |
Fiscal 2012 Excluding exceptional items (5) |
Fiscal 2012 Reported data |
||
|---|---|---|---|---|---|
| Borrowings(1) - operating cash(2) | |||||
| Gearing ratio | Shareholders' equity and non-controlling interests |
16.0% | 16.0% | 20.8% | 20.8% |
| Debt coverage | Borrowings(1) | 3.4 years | 2.8 years | ||
| (in years) | Cash from operations(3) | 3.1 years | 2.9 years | ||
| Non-current borrowings | 63.4% | ||||
| Financial independence | Shareholders' equity and non-controlling interests |
63.4% | 83.1% | 83.1% | |
| Profit attributable to equity holders of the parent |
21.1% | 17.5% | |||
| Return on equity | Equity attributable to equity holders of the parent (before profit for the period) |
20.1% | 20.9% | ||
| Borrowings(1) – operating cash(2) | 0.4 | ||||
| Net debt ratio | Earnings before Interest, Taxes, Depreciation and Amortization (EBITDA) |
0.4 | 0.5 | 0.5 | |
| Operating income after tax | |||||
| Return on capital employed (ROCE) |
Total of tangible and intangible assets + goodwill + client investments + working capital, as of the end of the year |
17.8% | 15.2% | 16.6% | 17.1% |
| Operating profit | 5.4 | ||||
| Interest cover | Net interest expense | 6.3 | 5.8 | 6.0 |
(1) Borrowings = non-current borrowings + current borrowings excluding overdrafts – derivative financial instruments recognized as assets.
(2) Cash and financial assets related to the Benefits and Rewards Services activity – bank overdrafts
(3) Net cash provided by operating activities – changes in working capital.
(4) Fiscal 2013 financial ratios have been recomputed to exclude the effect of exceptional costs relating to the operational efficiency improvement and cost reduction program.
(5) Fiscal 2012 financial ratios have been recomputed to exclude the favorable accounting adjustment relating to pension plans in the United Kingdom.
| Fiscal 2013 | Fiscal 2012 | |
|---|---|---|
| Total shareholders' equity | 2,990 | 3,069 |
| Equity attributable to equity holders of the parent | 2,953 | 3,034 |
| Equity attributable to non-controlling interests | 37 | 35 |
| Borrowings(1) | ||
| Non-current borrowings | 1,827 | 2,526 |
| Current borrowings | 692 | 158 |
| Cash and equivalent, net of bank overdrafts | 1,307 | 1,436 |
| Restricted cash and financial assets (Benefits and Rewards Services) | 734 | 609 |
| Net borrowings(2) | (478) | (639) |
| Revenue | 18,397 | 18,236 |
| Operating profit | 814 | 984 |
| Profit for the period | 462 | 550 |
| Profit attributable to non-controlling interests | 23 | 25 |
| Profit attributable to equity holders of the parent | 439 | 525 |
| Average number of shares outstanding | 150,980,749 | 151,121,979 |
| Earnings per share (in euro) | 2.91 | 3.48 |
| Dividend per share (in euro) | 1.59 | 1.46 |
| Share price at August 31 (in euro) | 66.77 | 62.87 |
| Highest share price in the fiscal year (in euro) | 74.91 | 64.85 |
| Lowest share price in the fiscal year (in euro) | 58.50 | 48.13 |
(1) Including financial instruments, excluding bank overdrafts.
(2) Cash and cash equivalents + restricted cash and financial assets of the Benefits and Rewards Services activity – borrowings.
| Closing exchange rate at August 31, 2013 |
Average exchange rate Fiscal 2013 |
|||
|---|---|---|---|---|
| ISO CODE | Countries | Currency | 1 euro = | 1 euro = |
| CFA | Africa | CFA (thousands) | 0.655957 | 0.655957 |
| DZD | Algeria | Dinar (thousands) | 0.107474 | 0.103182 |
| ARS | Argentina | Peso | 7.509900 | 6.594401 |
| AUD | Australia | Dollar | 1.482000 | 1.302051 |
| BRL | Brazil | Real | 3.112200 | 2.717777 |
| BGN | Bulgaria | Lev | 1.955800 | 1.955800 |
| CAD | Canada | Dollar | 1.393600 | 1.324199 |
| CLP | Chile | Peso (thousands) | 0.684750 | 0.630206 |
| CNY | China | Yuan | 8.097900 | 8.111117 |
| COP | Colombia | Peso (thousands) | 2.573410 | 2.400488 |
Supplemental information
| Closing exchange rate at August 31, 2013 |
Average exchange rate Fiscal 2013 |
|||
|---|---|---|---|---|
| ISO CODE | Countries | Currency | 1 euro = | 1 euro = |
| CRC | Costa Rica | Colon (thousands) | 0.666910 | 0.652944 |
| CZK | Czech Republic | Crown (thousands) | 0.025735 | 0.025514 |
| DKK | Denmark | Crown | 7.459400 | 7.457437 |
| GNF | Guinea | Guinea Franc (thousands) | 9.108750 | 9.040940 |
| HKD | Hong Kong | Dollar | 10.262700 | 10.141545 |
| HUF | Hungary | Forint (thousands) | 0.300780 | 0.292969 |
| INR | India | Rupee (thousands) | 0.087847 | 0.072675 |
| IDR | Indonesia | Rupiah (thousands) | 14.918520 | 12.799206 |
| ILS | Israel | Shekel | 4.771200 | 4.867620 |
| JPY | Japan | Yen (thousands) | 0.130010 | 0.117425 |
| KZT | Kazakhstan | Tenge (thousands) | 0.203620 | 0.197268 |
| KRW | Korea | Won (thousands) | 1.468900 | 1.443941 |
| KWD | Kuwait | Dinar | 0.379200 | 0.369971 |
| LBP | Lebanon | Pound (thousands) | 2.015530 | 1.971919 |
| MGA | Madagascar | Ariary (thousands) | 2.891630 | 2.888792 |
| MYR | Malaysia | Ringgit | 4.355400 | 4.057376 |
| MAD | Morocco | Dirham | 11.149500 | 11.124372 |
| MXN | Mexico | Peso | 17.615800 | 16.759611 |
| NZD | New Zealand | Dollar | 1.704100 | 1.597510 |
| NOK | Norway | Crown | 8.090500 | 7.542146 |
| OMR | Oman | Rial | 0.513700 | 0.503021 |
| PEN | Peru | Sol | 3.755800 | 3.448404 |
| PHP | Philippines | Peso | 58.996000 | 54.487525 |
| PLN | Poland | Zloty | 4.263300 | 4.179708 |
| QAR | Qatar | Rial | 4.863400 | 4.762054 |
| RON | Romania | Leu | 4.432000 | 4.434595 |
| RUB | Russia | Ruble (thousands) | 0.044005 | 0.041053 |
| SAR | Saudi Arabia | Rial | 4.975100 | 4.897477 |
| SGD | Singapore | Dollar | 1.686700 | 1.623000 |
| ZAR | South Africa | Rand | 13.667000 | 11.903579 |
| SEK | Sweden | Crown | 8.750300 | 8.572059 |
| CHF | Switzerland | Swiss Franc | 1.231000 | 1.220754 |
| TZS | Tanzania | Shilling (thousands) | 2.153760 | 2.066449 |
| THB | Thailand | Baht | 42.557000 | 39.780985 |
| TND | Tunisia | Dinar | 2.174400 | 2.076253 |
| TRY | Turkey | New Lira | 2.686800 | 2.393145 |
| AED | United Arab Emirates | Dirham | 4.871900 | 4.795926 |
| GBP | United Kingdom | Pound | 0.853950 | 0.836735 |
| USD | United States | Dollar | 1.323500 | 1.307531 |
| UYU | Uruguay | Peso | 29.518500 | 26.080821 |
| VEF | Venezuela | Bolivar (thousands) | 0.013500 | 0.013500 |
| VND | Vietnam | Vietnamese dong | 27,906.360000 | 27,232.504123 |
| (in millions of euro) | Fiscal 2013 | Fiscal 2012 |
|---|---|---|
| Acquisitions of property, plant equipment and intangible assets, plus client investments |
251 | 277 |
| Acquisitions of equity interests | 98 | 583 |
Because of the nature of the Group's activities, investments represent less than 2% of revenues and mainly relate to investments on the Group's 33,300 sites, which are used to support operating activities and are fi nanced by operating cash. None of these investments is individually signifi cant.
Financial investments made in Fiscal 2013 as well as acquisition commitments identifi ed as of that date are described in note 4.23 in the notes to the consolidated fi nancial statements.
A detailed description of changes in investments is provided in notes 3.1, 4.5.1 and 4.5.2 in the notes to the consolidated fi nancial statements.
Post-balance sheet acquisitions of equity interests are described in note 4.28 of the Notes to the Financial Consolidated Financial Statements.
On-site Services contracts fall into two main categories: profi t and loss and fee-based. The two categories are diff erentiated by the level of commercial risk assumed by the service provider.
In a profi t and loss contract, the service provider is paid for the service provided and bears the risks related to the costs of providing the service. Profi t and loss contracts usually include periodic indexation clauses which allow for price increases (such as labor or food costs) to be passed on to clients, taking into account changes in economic conditions. The absence of such contractual clauses could have signifi cant eff ect on the profi tability of the related contract.
In a fee-based contract, the client bears all of the costs incurred in providing the service, either directly or by reimbursing the service provider, and regardless of the patronage on site. The service provider is paid a fi xed or variable management fee. Sodexo's purchasing expertise ensures a stable supply of quality products at competitive prices pursuant to agreements negotiated with suppliers. In certain specifi c cases, Sodexo is required to remit to clients negotiated amounts received from suppliers.
In practice, Sodexo's contracts oft en combine features of both of these contract types.
Sodexo's business depends on retaining and renewing contracts with existing clients, and bidding successfully for new contracts. This generally depends on various factors including the quality, cost and suitability of its services, and its ability to deliver competitive services that are diff erentiated from those of the competitors. In fi scal 2013, the client retention rate for On-site Services was 92.5%.
Moreover, growth in the Benefi ts and Rewards Services business depends on Sodexo's ability to expand geographically and develop new services, and on a trusted brand and established affi liate networks.
At the international level, Sodexo has relatively few competitors.
However, in every country where it operates, Sodexo faces signifi cant competition from international, national, and sometimes local operators. In addition, some existing or potential clients may opt to self-operate their on-site services rather than outsource them.
The international, national and sometimes local operators competing against Sodexo in On-site Services may be companies off ering a single type of service (such as foodservices, cleaning or technical maintenance) or a range of services. They may come from the foodservices sector or other facilities management sectors or off er other specialized technical services or even be companies specializing in property management services which subcontract the services to various third parties.
In the 34 countries where Sodexo off ers Benefi ts and Rewards Services, it may be faced with competition from a single global competitor or from several regional or local companies.
Although business depends on Sodexo's ability to renew existing contracts and win new ones on favorable economic terms, no single client represents more than 2% of total Group revenues.
In addition, no industrial supplier represents more than 3% of the total volume of the Group's purchases. However, the Group's ability to organize its supply systems, including purchasing and logistics, signifi cantly aff ects its performance.
Sodexo's activities are not dependent on any patent or licensed brand name of which Sodexo is not the legal owner.
Every day, Sodexo serves a vast number of meals worldwide, and it is committed to the safety of the food and services provided.
In addition, workplace accidents arise, as much in foodservices as in facilities management services and in client businesses.
In order to protect against shortcomings in this area, Sodexo has implemented control procedures designed to ensure strict compliance with applicable regulations, sector standards and client requirements. Global food and workplace safety policies are rolled out in all countries in which the Group operates and include appropriate training requirements for all employees.
However, if there were to be a signifi cant incident at one or more of the Group's sites, there could be impacts on its activities, its profi ts and its reputation.
Sodexo could be exposed to fl uctuations in food prices and diffi culties in the supply of certain products. The price of food and its availability in the marketplace may vary in diff erent regions of the world.
Sodexo's contracts include certain clauses allowing for increases in prices or menu changes, but given the delays in implementing such measures, a temporary reduction in margins cannot be ruled out. Although most contracts include a minimum annual increase in the pricing of products and services provided by the Group, Sodexo could be aff ected during infl ationary periods if the contracted increase rate is lower than the actual infl ation rate.
Although facilities management services have long been a part of the business, Sodexo's strategy is to accelerate the development of these services, resulting in a larger contribution to revenue. These services require skilled personnel, particularly in the areas of building maintenance, electrical engineering, plumbing, heating systems and air conditioning. Consequently, the Group faces certain operational risks and has a need for qualifi ed human resources. The Group's capacity to grow in this highly specialized environment depends on its knowledge of these markets and its ability to fi nd, attract, recruit and train suitable employees.
Sodexo has acquired and may in the future acquire businesses. These acquisitions will enhance earnings only if Sodexo can successfully integrate the acquired businesses into its management organization, purchasing operations, distribution network and information systems. The Group's ability to integrate acquired businesses may be adversely aff ected by factors that include failure to retain management and sales personnel, the size of the acquired business and the allocation of limited management resources among various integration eff orts. In addition, the benefi ts of synergies expected at the time of selecting acquisition candidates may fall short of those originally anticipated. Diffi culties in integrating acquired businesses, as well as liabilities or adverse operating issues relating to acquired businesses, could have a material adverse eff ect on our business, operating results and fi nancial condition.
As explained in note 4.10 of the notes to the consolidated financial statements, the Group performs annual impairment tests on assets, including intangible assets and goodwill recognized on business combinations. If the carrying amount of these assets were to be less than their recoverable amount, an impairment loss would be recognized with an adverse eff ect on the Group's operating results and fi nancial condition.
Service quality is largely dependent on the ability to attract, develop, motivate and retain the best talent, and to provide a suffi cient level of training in order to raise standards continuously. For this reason, Sodexo has developed training policies at every level of the organization, with a particular focus on prevention and safety.
The diversity of backgrounds, cultures and skills among its people represents both a challenge and a major opportunity. Sodexo is committed to capitalizing on this diversity to gain a competitive edge and become a genuine worldwide player, so that its people – at every level – refl ect the diversity of the Group's clients and consumers
Sodexo senior management is currently working on transforming the organizational structure of the On-Site services activity. This reorganization is intended to permit improved alignment with the needs of our clients and consumers, to accelerate growth and to enhance efficiency. The design and subsequent progressive implementation of such a reorganization will require an important investment of management time and attention. Any signifi cant diversion of management resources could be disruptive and impact the Group's ongoing business and operating results . Accordingly, Sodexo's Group Executive Committee and Board of Directors have put in place governance to closely monitor and mitigate this risk.
As far as it is aware Sodexo is not exposed to any specifi c labor-related risk other than those arising in the ordinary course of business for a worldwide group of its size.
Sodexo is aware of the potential environmental impact of its activities, even though it operates on its clients' sites. Rather than underestimate its importance, the Group makes every eff ort to manage and limit environmental risk.
The environmental impact of its activities arises mainly from:
As part of its role as a corporate citizen, Sodexo launched The Better Tomorrow Plan in 2009. This continuous improvement plan identifi es 18 commitments pertaining of which eight focus on the environment..
The Group is increasingly dependent on information technology infrastructure and applications in its activities. The main risks are related to the availability of information technology services, to data integrity and to data privacy. Any failure in infrastructure, application or data communication or breakdown in security, as well as any loss in data, whether accidental or intentional, as well as the use of data by third parties, could inhibit the Group's ability to serve its clients, delay decision-making, and in general have a negative eff ect on the Group's activities.
The nature of Sodexo's business and its worldwide presence mean that it is subject to a wide variety of laws and regulations including labor law, antitrust law, corporate law, and health, safety and environmental law.
Sodexo has the legal structures in place at the appropriate levels to ensure compliance with these laws and regulations.
Certain services in the Benefi ts and Rewards Services activity benefi t from favorable tax treatment in certain countries. These tax incentives may be adjusted to varying degrees by the governments concerned. A change in the related laws or regulations could have a direct impact on Sodexo's business, either by creating opportunities or by posing a threat to existing services. As such, if tax incentives were to be reduced or abolished, this could lead to a signifi cant reduction in issue volume for some of the services concerned. However, Sodexo off ers more than 250 diff erent services in 34 countries and therefore considers that this risk is largely dispersed.
Sodexo has access to a wide variety of bank funding sources in addition to raising funds directly from investors on the commercial paper and bond markets. Because it has operations in 80 countries, all components of the fi nancial statements are inevitably infl uenced by foreign currency translation eff ects, and in particular by fl uctuations in the U.S. dollar, the British pound Sterling, the Swedish crown, the Brazilian real, and the Venezuelan Bolivar Fuerte. However, exchange rate fl uctuations do not generate operational risk, because each subsidiary bills its revenues and incurs its expenses in the same currency.
Sodexo uses derivative instruments to manage its exposure to interest rate and foreign exchange risk.
Additional information about these risks is provided in notes 5.1, 5.2 and 5.3 to the consolidated fi nancial statements.
Adverse economic conditions could aff ect the Group's operations and earnings. The weight of national debt and continued unemployment could lead to signifi cant pressures on economic activity both in the public and private sectors, leading to a decline in demand for the services Sodexo off ers its clients – in particular in the Corporate segment – and thus have a negative impact on operations.
Nonetheless, Sodexo's clients are predominantly (around two-thirds of annual revenues) in less cyclical sectors such as Education, Healthcare, Justice and Defense.
The Remote sites activity is dependent on the petroleum and mining industries. Lastly, unfavorable economic conditions could result in a lengthening of payment times or impair the solvency of Sodexo's clients. Conversely, the economic situation could lead clients to increase outsourcing in order to achieve cost savings.
Refer to note 4.27 of the notes to the consolidated fi nancial statements for information on these risks.
Sodexo's general policy is to transfer non-retained risks, especially intensity risks(1), to the insurance market. Insurance programs are contracted with reputable insurers.
The main insurance programs concern:
The cover provided under these programs complies with the relevant legal requirements in each country.
Retained or self-insured risks correspond to the deductibles specified in the insurance programs contracted by Sodexo. They consist for the most part of frequency risks (i.e. risks that recur regularly) but from time to time may also include intensity risks (i.e. risks representing substantial amounts). In some countries, these retained risks correspond to deductibles under employer's liability, workers compensation, third-party automobile and property insurance.
In North America, deductibles range from 5,000 U.S. dollars to 5,000,000 U.S. dollars per occurrence and some of the corresponding self-insured risks have been managed by a captive insurance company since June 1, 2006. Outside North America, deductibles generally range from 7,500 euro to 2,000,000 euro per occurrence.
On the occasion of its most recent policy renewals, Sodexo maintained the scope and level of its coverage, as regards in particular, genered liability insurance and professional liability insurance, especially for risks associated with facilities management activities.
The total cost of the main insurance programs and self-insured risks (excluding workers' compensation) of fully-consolidated Group companies is approximately 45 million euro, representing less than 0.25% of consolidated revenue.

| 4.1 | SODEXO SA | |
|---|---|---|
| INDIVIDUAL COMPANY | ||
| FINANCIAL STATEMENTS | 224 | |
| 4.1.1 | Income statement | 224 |
| 4.3 | SUPPLEMENTAL INFORMATION ON THE INDIVIDUAL COMPANY FINANCIAL STATEMENTS |
244 |
|---|---|---|
| 4.3.1 | Five-year fi nancial summary | 244 |
| 4.3.2 | A ppropriation of earnings | 245 |
| (in thousands of euro) Note |
Fiscal 2013 | Fiscal 2012 |
|---|---|---|
| Revenues 3 |
77,175 | 63,337 |
| Other income | 234,967 | 230,602 |
| Purchases | (689) | (719) |
| Employee costs | (45,318) | (28,794) |
| Other external charges | (118,382) | (102,390) |
| Taxes other than income taxes | (13,225) | (9,438) |
| Depreciation, amortization and increase in provisions | (2,099) | (2,531) |
| Operating profit | 132,429 | 150,067 |
| Financial income/(expense), net 4 |
230,726 | 200,094 |
| Exceptional income/(expense), net 5 |
(23,578) | (31,895) |
| Employee profit sharing | (6) | (131) |
| Income taxes 6 |
2,071 | 22,364 |
| Net income | 341,642 | 340,499 |
| (in thousands of euro) | Note | August 31, 2013 | August 31, 2012 |
|---|---|---|---|
| FIXED AND INTANGIBLE ASSETS, NET | |||
| Intangible assets | 7 | 14,106 | 12,208 |
| Property, plant and equipment | 7 | 2,557 | 3,527 |
| Financial investments | 7 | 5,759,958 | 5,870,221 |
| Total fixed and intangible assets | 7 | 5,776,621 | 5,885,956 |
| CURRENT AND OTHER ASSETS | |||
| Accounts receivable | 9 | 65,252 | 66,309 |
| Prepaid expenses, other receivables and other assets | 9 | 260,895 | 258,669 |
| Marketable securities | 11 | 309,138 | 342,599 |
| Cash | 106,497 | 48,133 | |
| Total current and other assets | 741,782 | 715,710 | |
| TOTAL ASSETS | 6,518,403 | 6,601,666 |
| (in thousands of euro) Note |
August 31, 2013 | August 31, 2012 |
|---|---|---|
| SHAREHOLDERS' EQUITY | ||
| Common stock | 628,528 | 628,528 |
| Additional paid in capital | 1,108,954 | 1,108,954 |
| Reserves and retained earnings | 1,357,144 | 1,255,569 |
| Restricted provisions | 15,550 | 12,931 |
| Total shareholders' equity 13 |
3,110,176 | 3,005,982 |
| Provisions for contingencies and losses 10 |
152,621 | 117,928 |
| LIABILITIES | ||
| Borrowings 14 |
2,760,909 | 2,580,826 |
| Accounts payable | 20,895 | 20,677 |
| Other liabilities | 473,802 | 876,253 |
| Total liabilities and provisions | 3,408,227 | 3,595,684 |
| TOTAL LIABILITIES AND EQUITY | 6,518,403 | 6,601,666 |
| 1. | SIGNIFICANT EVENTS | 228 |
|---|---|---|
| 1.1 | Capital transactions | 228 |
| 1.2 | Acquisition of subsidiaries and equity investments |
228 |
| 2. | SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES |
228 |
| 2.1 | Fixed assets | 228 |
| 2.2 | Accounts receivable | 229 |
| 2.3 | Marketable securities | |
| (excluding treasury shares) | 229 | |
| 2.4 | Treasury shares – free share | |
| and stock option plans | 229 | |
| 2.5 | Foreign currency transactions | 229 |
| 2.6 | Debt issuance costs | 229 |
| 2.7 | Retirement benefi ts | 229 |
| 2.8 | French tax consolidation | 230 |
| 3. | ANALYSIS OF NET REVENUES | 230 |
| 4. | FINANCIAL INCOME | |
| AND EXPENSE, NET | 230 | |
| 5. | EXCEPTIONAL ITEMS, NET | 231 |
| 6. | ANALYSIS OF INCOME TAX EXPENSE | 231 |
| 7. | FIXED AND INTANGIBLE ASSETS | 232 |
| Equity investments | 232 |
| 8. | DEPRECIATION AND AMORTIZATION | 232 |
|---|---|---|
| 9. | AMOUNTS AND MATURITIES OF RECEIVABLES AND OTHER ASSETS |
233 |
| 10. | PROVISIONS AND IMPAIRMENT | 233 |
| 11. | MARKETABLE SECURITIES | 234 |
| 12. | TREASURY SHARES | 234 |
| 13. | SHAREHOLDERS' EQUITY | 234 |
| 13.1 Issued capital 13.2 Changes in shareholders' equity |
234 235 |
|
| 14. | AMOUNT AND MATURITY OF LIABILITIES |
235 |
| 15. | BOND ISSUES AND OTHER BORROWINGS |
236 |
| 15.1 Bond issues 15.2 Other borrowings |
236 236 |
|
| 16. | ACCRUED EXPENSES | 237 |
| 17. | FINANCE LEASES | 237 |
| 18. | RELATED PARTY INFORMATION | 238 |
|---|---|---|
| 19. | FINANCIAL COMMITMENTS | 239 |
| 19.1 Commitments made by Sodexo SA 19.2 Commitments received by Sodexo SA 19.3 Financial instrument commitments |
239 239 239 |
|
| 20. | PRINCIPAL FUTURE ADJUSTMENTS TO THE TAX BASIS |
240 |
| 21. | RETIREMENT BENEFIT COMMITMENTS |
240 |
| 21.1 Retirement benefi ts payable by law or under collective agreements |
240 | |
| 21.2 Commitments related to the complementary retirement plan |
240 | |
| 22. | INDIVIDUAL TRAINING RIGHTS | 240 |
| 23. | DIRECTORS' FEES | 240 |
|---|---|---|
| 24. | GROUP TAX ELECTION | 241 |
| 24.1 Gain arising from group tax election | 241 | |
| 24.2 Tax losses reclaimable as of August 31, 2013 |
241 | |
| 25. | AVERAGE NUMBER OF EMPLOYEES | 241 |
| 26. | CONSOLIDATION | 241 |
| 27. | POST-BALANCE SHEET EVENTS | 241 |
| 28. | LIST OF SUBSIDIARIES | |
| AND OTHER EQUITY INVESTMENTS | 242 | |
During Fiscal 2013, Sodexo SA repurchased 742,273 treasury shares for 46.9 million euro, to be used primarily for stock options granted in prior fi scal years as well as to free shares granted in April 2013.
On November 29, 2012, Sodexo SA acquired an additional interest in Sodexo BV & Co KG thus increasing its shareholding to 100%.
The individual company fi nancial statements have been prepared in accordance with the plan comptable général of 1999 and regulation no. 99-03 issued by the Comité de la Réglementation Comptable (CRC).
The accounting policies applied in preparing the individual company fi nancial statements in Fiscal 2013 are the same as those applied in Fiscal 2012. The fi nancial statements have been prepared using the historical cost convention.
Amounts in tables are in thousands of euro.
Exceptional items comprise items that do not relate to ordinary activities, and certain items that do relate to ordinary activities but are of an exceptional nature.
The balance sheet and income statement of Sodexo SA include amounts for branches in France and in French overseas departments and regions.
Fixed assets are valued at acquisition cost or historical cost. Acquisition cost comprises the amount paid plus all incidental costs directly related to the acquisition or to the installation of the asset, and incurred to enable the asset to function as intended.
Depreciation is calculated over the useful life of the asset using the straight-line method, which is considered to best refl ect the underlying economic reality.
Soft ware is amortized over four to fi ve years, depending on its useful life.
The difference between the accounting and tax amortization of intangible assets is recognized as exceptional amortization.
The principal straight-line depreciation rates used are:
| Buildings | 5% |
|---|---|
| General fixtures and fittings | 10%-20% |
| Plant and machinery | 10%-25% |
| Vehicles | 25% |
| Office and computer equipment | 20%-25% |
| Other property, plant and equipment | 10% |
Shares in companies and other fi nancial investments are carried at cost. At each balance sheet date, a provision for impairment is recorded if the value in use is less than the carrying amount.
The value in use of investments is determined on the basis of net asset value, profi tability and the future prospects of the investee.
When the carrying amount of an investment is higher than the net book value of the share of net assets of the subsidiary, the valuation is also supported by comparing the carrying amount of the investment to its value in use based on discounted future cash fl ows, using the following parameters:
Based on the estimated value in use, an investment may be maintained at a carrying amount in excess of the share of book net assets held.
Costs incurred to acquire shares in companies recognized at cost are recognized for tax purposes as exceptional amortization over a fi ve-year period.
Long-term receivables are carried at face value. A provision for impairment is recorded where the recoverable amount is less than the carrying amount.
Accounts receivable are carried at face value. An allowance for doubtful accounts is recorded where the recoverable amount is less than the carrying amount.
Marketable securities are carried at acquisition cost, with any unrealized losses covered by a provision for impairment.
A provision is recorded when it is probable that stock option or free share plans will give rise to an outfl ow of resources. The amount of the provision is based on the cost of the treasury shares acquired (or to be acquired) for allocation to each plan. For stock option plans, the provision is net of the option exercise price.
Depending on the plan terms, the provision is recognized over the period in which the services are rendered by the benefi ciaries, as applicable.
When treasury shares are neither allocated to a plan nor held for the purpose of being cancelled, they are valued at the lower of the average purchase price and the average market price for the preceding month.
Treasury shares acquired for cancellation purposes are recognized in other financial assets and are not depreciated.
Foreign-currency revenues and expenses are translated using the exchange rate as of the transaction date. Foreigncurrency liabilities, receivables and cash are translated in the balance sheet at the rate prevailing as of the balance sheet date, unless they are hedged. Any diff erence arising from the retranslation of foreign-currency liabilities and receivables at the closing exchange rate is recorded in the balance sheet. Unrealized foreign exchange losses are recognized to the extent the underlying balance is not hedged.
Debt issuance costs are recognized as a deferred charge asset in the balance sheet and amortized straight line over the term of the debt.
Retirement benefi t obligations due to active employees by law or under collective agreements are included in off balance sheet commitments. Commitments under complementary retirement plans are estimated using the projected unit credit method based on fi nal salary and are also included in off balance sheet commitments, net of any plan assets.
Sodexo SA is the lead company in the French tax consolidation, and has sole liability for income taxes for the whole of this tax group. Each company included in the group tax election recognizes the income tax for which it would have been liable had there been no group tax election. Any income tax gains or losses arising from the group tax election are recognized in the Sodexo SA fi nancial statements.
In connection with position statement no. 2005-G issued on October 12, 2005 by the Urgent Issues Committee of the Conseil National de la Comptabilité on the conditions under which a provision may be recognized by a parent company covered by a group tax election, Sodexo SA has elected the following accounting treatment: a provision for taxes is recognized in the fi nancial statements of Sodexo SA to cover tax losses of subsidiaries which are used to off set income in the group tax election and which will probably be reclaimed by the subsidiary. All tax losses incurred by operating subsidiaries are regarded as probable of being reclaimed by the subsidiary, given that the subsidiary will be able to off set such losses against income once it returns to profi tability.
| (in thousands of euro) | Fiscal 2013 | Fiscal 2012 |
|---|---|---|
| Revenues by business activity | ||
| On-site Services | 3,703 | 5,972 |
| Holding company services | 73,472 | 57,365 |
| TOTAL | 77,175 | 63,337 |
| Revenues by geographic region | ||
| France | 73,343 | 57,170 |
| French overseas departments and territories | 3,832 | 6,167 |
| TOTAL | 77,175 | 63,337 |
| (in thousands of euro) | Fiscal 2013 | Fiscal 2012 |
|---|---|---|
| Dividends received from subsidiaries and equity investments | 372,031 | 341,378 |
| Interest income | 31,588 | 41,279 |
| Interest expense | (152,010) | (164,737) |
| Group debt waivers | (4,357) | |
| Net foreign exchange gain/(loss) | 1,742 | 16,493 |
| Net change in provisions for financial items | (22,625) | (29,962) |
| TOTAL | 230,726 | 200,094 |
| (in thousands of euro) | Fiscal 2013 | Fiscal 2012 |
|---|---|---|
| Net change in provision for negative net assets of subsidiaries and equity investments |
(885) | (949) |
| Net expense on treasury shares and commitments under stock option plans | (9,052) | (13,892) |
| Net change in restricted provisions | (2,619) | (2,897) |
| Net change in provisions for tax losses reclaimable by subsidiaries included in group tax election |
(9,231) | (9,340) |
| Debt forgiveness/subsidies given | (593) | (5,458) |
| Net (profit)/loss on asset disposals | (1,910) | 308 |
| Other increases and releases in provisions, and impairment losses | (3) | 30 |
| Other items | 715 | 303 |
| TOTAL | (23,578) | (31,895) |
The net loss of 9 million euro on treasury shares and purchase commitments for stock option plans comprises:
| (in thousands of euro) | Pre-tax income | Income taxes | After-tax income | |
|---|---|---|---|---|
| Operating income | 132,429 | (45,453) | 86,976 | |
| Financial income and expense, net | 230,726 | 26,886 | 257,612 | |
| Exceptional items, net | (23,578) | 20,638(1) | (2,940) | |
| Employee profit-sharing | (6) | (6) | ||
| TOTAL | 339,571 | 2,071 | 341,642 |
(1) This amount includes the 8,885 thousand euro tax gain arising from the French group tax election.
| (in thousands of euro) | Gross value at August 31, 2012 |
Additions in the period |
Decreases in the period |
Gross value at August 31, 2013 |
Net value at August 31, 2013 |
|---|---|---|---|---|---|
| Intangible assets | 16,320 | 2,646 | 1 | 18,965 | 14,106 |
| Property, plant and equipment | 9,609 | 57 | 3 | 9,663 | 2,557 |
| Financial investments | |||||
| • Equity investments | 5,499,465 | 29,604 | 14,391 | 5,514,678 | 5,347,646 |
| • Receivables related to equity investments | 507,207 | 1,400 | 102,830 | 405,777 | 404,312 |
| • Other financial assets | 8,390 | 26 | 412 | 8,004 | 8,001 |
| Total financial investments | 6,015,062 | 31,030 | 117,633 | 5,928,459 | 5,759,958 |
| TOTAL | 6,040,991 | 33,733 | 117,637 | 5,957,087 | 5,776,621 |
During Fiscal 2013, the Company transferred all of the assets and liabilities of the company Gardner Merchant Groupe to Sodexo SA, resulting in the recognition of a 2.3 million euro loss that was allocated in full to equity investments.
Sodexo SA created and acquired a number of new foreign subsidiaries in connection with the Group's international expansion during the fi scal year.
| (in thousands of euro) | Accumulated depreciation and amortization August 31, 2012 |
Increases during the period |
Decreases during the period |
Accumulated depreciation and amortization August 31, 2013 |
|---|---|---|---|---|
| Intangible assets | 4,112 | 747 | 4,859 | |
| Property, plant and equipment | 6,082 | 1,026 | 2 | 7,106 |
| TOTAL | 10,194 | 1,773 | 2 | 11,965 |
| (in thousands of euro) | Gross value | Less than 1 year |
More than 1 year |
Amortization and impairment |
Carrying amount |
|---|---|---|---|---|---|
| Equity investments | 5,514,678 | 5,514,678 | (167,032) | 5,347,646 | |
| Receivables related to equity investments | 405,777 | 251,706 | 154,071 | (1,466) | 404,311 |
| Other financial investments | 8,004 | 2,837 | 5,167 | (3) | 8,001 |
| Total financial investments | 5,928,459 | 254,543 | 5,673,916 | (168,501) | 5,759,958 |
| Accounts receivable | 65,423 | 65,423 | (171) | 65,252 | |
| Prepaid expenses, o ther receivables and other assets |
261,906 | 237,233 | 24,673 | (1,011) | 260,895 |
| Total accounts and other receivables | 327,329 | 302,656 | 24,673 | (1,182) | 326,147 |
| TOTAL | 6,255,788 | 557,199 | 5,698,589 | (169,683) | 6,086,105 |
There is no commercial paper included in trade receivables.
| (in thousands of euro) | August 31, 2012 | Increases and charges in the period |
Decreases, releases and reclassifications in the period |
August 31, 2013 |
|---|---|---|---|---|
| Provisions for contingencies and losses | 117,928 | 62,064 | 27,371 | 152,621 |
| I mpairment | ||||
| • financial investments | 144,841 | 25,745 | 2,085 | 168,501 |
| • current assets | 1,876 | 12 | 706 | 1,182 |
| Total impairment | 146,717 | 25,757 | 2,791 | 169,683 |
| TOTAL | 264,645 | 87,821 | 30,162 | 322,304 |
| Increases and decreases: | ||||
| • operating items | 1,994 | 847 | ||
| • financial items | 46,127 | 21,328 | ||
| • exceptional items | 39,700 | 7,986 |
As of August 31, 2013, the main provisions for contingencies and losses were for the following:
| (in thousands of euro) | Gross value August 31, 2013 |
Net value August 31, 2013 |
Net value August 31, 2012 |
|---|---|---|---|
| Treasury shares | 309,138 | 309,138 | 342,599 |
| TOTAL | 309,138 | 309,138 | 342,599 |
| (in thousands of euro) | Marketable securities | Other financial assets |
|---|---|---|
| Number of shares held | ||
| September 1, 2012 | 6,496,425 | |
| Acquisitions | 742,273 | |
| Disposals | 1,618,245(1) | |
| August 31, 2013 | 5,620,453 | |
| Gross value of shares held | ||
| September 1, 2012 | 342,599 | |
| Acquisitions | 46,857 | |
| Disposals | 80,318(1) | |
| August 31, 2013 | 309,138 |
(1) Disposals of marketable securities resulted from the exercise of stock options granted to employees in prior years.
As of August 31, 2013, common stock totaled 628,528,100 euro and comprised 157,132,025 shares, including 57,086,716 with double voting rights.
Eff ective for Fiscal 2013 held in registered form for more than four years and still held when the dividend becomes payable, will qualify for a 10% dividend premium, provided that they do not represent over 0.5% of the capital per shareholder .
| (in thousands of euro) | |
|---|---|
| Shareholders' equity at end of previous fiscal year | 3,005,982 |
| Dividends approved by Annual Shareholders' Meeting and paid | (249,840) |
| Dividends on treasury shares | 9,773 |
| Net income for the fiscal year | 341,642 |
| Restricted provisions | 2,619 |
| SHAREHOLDERS' EQUITY AT END OF FISCAL YEAR | 3,110,176 |
Sodexo is in compliance with article L.225-210 of the French Commercial Code because in addition to the legal
reserve, it has other reserves at least equal to the value of treasury shares held.
| Other liabilities (in thousands of euro) |
Gross amount | Less than one year |
One to five years |
More than five years |
|---|---|---|---|---|
| Bond issues | 1,421,801 | 541,801 | 880,000 | |
| Bank overdrafts | ||||
| Borrowings from related companies | 304,283 | 304,283 | ||
| Other borrowings | 1,034,825 | 366,395 | 351,091 | 317,339 |
| Sub-total: borrowings | 2,760,909 | 1,212,479 | 1,231,091 | 317,339 |
| Accounts payable (1) | 20,895 | 20,895 | ||
| Other liabilities | 473,802 | 467,578 | 6,224 | |
| TOTAL | 3,255,606 | 1,700,951 | 1,237,315 | 317,339 |
(1) Only accounts payable and accrued expenses are included in this line.
There is no commercial paper included in payables.
| Accounts payable by amount and due date (in thousands of euro) |
Total | < 30 days | 31-44 days | 45-75 days | 76-90 days | > 90 days |
|---|---|---|---|---|---|---|
| Non-Group accounts payable(2) | 9,393 | 1,436 | 3 | 10 | 7,944 | |
| Group accounts payable | 8,064 | 8,064 | ||||
| TOTAL | 17,457 | 9,500 | 3 | 10 | 7,944 |
(2) Amounts in this line item represent non-Group accounts payable including those related to fixed and intangible assets.
On March 30, 2007, Sodexo SA issued bonds for 500 million euro redeemable at par on March 28, 2014 and carrying annual interest of 4.50%. Interest is payable annually on March 28.
On January 30, 2009, Sodexo SA issued bonds for 650 million euro maturing on January 30, 2015 and carrying annual interest of 6.25%. On June 24, 2009, additional bonds for 230 million euro were issued bringing the face value to 880 million euro. Including the additional bonds, the average eff ective interest rate is 5.97%.
Neither of these two bond issues is subject to fi nancial covenants.
On July 18, 2011, Sodexo SA contracted a multicurrency credit facility for a maximum of 600 million euro plus 800 million U.S. dollars. This facility originally matured on July 18, 2016, but was extendable to July 2017 and July 2018 at Sodexo SA's discretion subject to lenders' consent. In July 2013, all of the lenders agreed to extend the maturity to July 18, 2018. Amounts drawn on this facility carry fl oating interest indexed to the LIBOR and EURIBOR rates. This credit facility is not subject to fi nancial covenants.
As of August 31, 2013, the amount of 250 million euro was used on the euro tranche (235 million euro as of August 31, 2012).
On September 29, 2008 Sodexo SA issued 500 million U.S. dollars in fi xed interest bonds with U.S. investors, in three tranches:
On March 29, 2011, Sodexo SA issued fi xed interest bonds for 600 million U.S. dollars in a private placement with U.S. investors.
This new borrowing is structured in three tranches:
These two bond issues carry two fi nancial covenants calculated with reference to the Group's consolidated fi nancial statements:
The Group was in compliance with these covenants as of August 31, 2013 and 2012.
In order to fi nance the acquisition of the VR group in Brazil in 2008, Sodexo SA had contracted two fi xed interest loans in Brazilian real (BRL) for a total of 318 million BRL repayable over fi ve years, with the fi nal installment due in April 2013. Aft er the repayment during the period of 106 million BRL (39 million euro), the loan was fully repaid as of August 31, 2013.
The bond issues and borrowings from fi nancial institutions described above include customary clauses for early reimbursement that, as of the close of the fi scal year, do not present any signifi cant risk of being exercised. They include cross-default and change in control clauses which apply to all borrowings.
| (in thousands of euro) | |
|---|---|
| Borrowings | 80,793 |
| Accounts payable | 10,945 |
| Tax and employee-related liabilities | 17,740 |
| TOTAL | 109,478 |
All fi nance leases had expired as of August 31, 2011.
| (in thousands of euro) | Related parties |
Associated companies |
Other | Total |
|---|---|---|---|---|
| Assets – Gross values | ||||
| Equity investments | 5,513,461 | 1,217 | 5,514,678 | |
| Receivables related to equity investments | 405,778 | 405,778 | ||
| Other investment securities | 3 | 3 | ||
| Advances to suppliers | ||||
| Accounts receivable | 61,350 | 61,350 | ||
| Other operating receivables | 17 | 17 | ||
| Due from related companies | 15,076 | 15,076 | ||
| Non-operating receivables | ||||
| TOTAL | 5,995,682 | 1,217 | 3 | 5,996,902 |
| Liabilities | ||||
| Advances from clients | ||||
| Accounts payable | 10,253 | 10,253 | ||
| Other operating liabilities | ||||
| Due to related companies | 284,616 | 284,616 | ||
| TOTAL | 294,869 | 294,869 | ||
| Income statement | ||||
| Financial income | 405,451 | 114 | 405,565 | |
| Financial expenses | 32,920 | 32,920 |
Related parties : fully consolidated companies.
Associated companies : companies accounted for under the equity method, and non-consolidated companies with an equity interest of more than 10%.
There has been no related party transaction that is both material and falls outside the framework of normal business dealings.
| (in thousands of euro) | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Performance bonds given to Sodexo Group clients | 896,377 | 792,768 |
| Financial guarantees to third parties | 622,788 | 611,451 |
| Retirement benefit commitments | 4,505 | 4,198 |
| Other commitments | 154,472 | 42,691 |
| TOTAL | 1,678,172 | 1,451,108 |
Virtually all fi nancial guarantees to third parties relate to loans to Sodexo SA subsidiaries.
New 12-year leases signed on October 19, 2006 in connection with the move to the Group's new headquarters in Issy-les-Moulineaux in 2008 increased commitments for offi ce leases by 34.5 million euro.
Other commitments notably include the guarantee issued by Sodexo SA in October 2012 to cover Sodexo UK's retirement plan obligation in the United Kingdom. This guarantee was issued to the plan trustee for a maximum 100 million pounds sterling with a 12-year term.
| (in thousands of euro) | August 31, 2013 | August 31, 2012 |
|---|---|---|
| Commitments received | 2,411,462 | 3,686,954 |
Sodexo SA did not enter into any new fi nancial instrument commitments during the fi scal year. The only ongoing commitments as of the end of the year were as follows:
| Description | Inception date | Expiration date | Nominal amount | Market value of swaps August 31, 2013 |
|---|---|---|---|---|
| 3 Swaps hedging the currency and interest rate risk on loans to Sodexo do Brasil |
September 2011 | February 2014, 2015 and 2016 |
710 million BRL | 69 million EUR |
| Forward currency purchase | April 2011 | April 2021 | 703 million USD | 10 million EUR |
| Forward currency purchase | March 2012 | April 2021 | 100 million USD | (5) million EUR |
Sodexo may use derivative fi nancial instruments in order to cover its exposure to volatility in interest and currency exchange rates.
| Increases (in thousands of euro) |
|
|---|---|
| Exceptional amortization | 15,550 |
| Decreases (in thousands of euro) |
|
|---|---|
| Employee profit-sharing | 210 |
| Other non-deductible provisions, including provisions for French social solidarity |
|
| contribution tax "Organic" | 129 |
The future tax liability related to this unrealized tax diff erence was 5 million euro, calculated at a rate of 36.10%.
Sodexo SA is required to pay benefi ts to retiring employees on the terms stipulated in a company-wide collective agreement. The amount of the commitment has been calculated on the basis of rights vested at the balance sheet date, taking into account assumptions about fi nal salary, discount rates and employee turnover.
This commitment, which is not recognized as a liability in the balance sheet, is estimated at 0.6 million euro.
Commitments related to the complementary retirement plan of 3.9 million euro were estimated using the projected unit credit method based on fi nal salary and net of funding for the plan are not recognized in the fi nancial statements.
Sodexo SA is required to provide a certain number of training hours to its employees in France (droit individuel à la formation).
As of August 31, 2013 the number of hours available was approximately 15,819.
Directors' fees paid to Board members during the fi scal year totaled 1 million euro.
Sodexo recognized a gain of 9 million euro from the group tax election for Fiscal 2013. This gain represents the diff erence between the income tax liability of Sodexo SA as lead company in the tax group and the aggregate of the income tax charges recognized by the French subsidiaries included in the group tax election.
The amount of potentially reclaimable tax losses as of August 31, 2013 was 177 million euro, resulting in a provision of 61 million euro (using a rate of 34.43%).
| Fiscal 2013 | Fiscal 2012 | |
|---|---|---|
| Managers | 217 | 205 |
| Supervisors | 25 | 29 |
| Other | 40 | 41 |
| Apprentices | 3 | 4 |
| TOTAL | 285 | 279 |
The average number of employees is an average of the number of employees who were present at the end of each quarter, and includes employees working at Sodexo SA branches in France and the French overseas departments and regions.
Sodexo SA is consolidated in the fi nancial statements of Bellon SA, which has its registered offi ce at 2, place d'Arvieux, Marseilles, France.
There have been no material post-balance sheet events.
| Book value of investment |
Loans and |
Revenues | Income for most |
Dividends received |
||||||
|---|---|---|---|---|---|---|---|---|---|---|
| (in thousands of euro) | Capital | Other shareholders' equity |
Percentage interest in capital |
gross | net | advances granted, net |
Guarantees given |
for most recent fiscal year |
recent fiscal year |
during the fiscal year |
| Detailed information | ||||||||||
| French subsidiaries | ||||||||||
| Score Groupe | 10,069 | 68,760 | 100.00% | 148,455 | 148,455 | 322 | ||||
| Sodexo Pass International | 157,780 | 300,122 | 93.46% | 147,458 | 147,458 | 117,796 | 51,426 | |||
| Holding Sogeres | 6,098 | 35,967 | 100.00% | 104,702 | 104,702 | 2,880 | ||||
| Sofinsod | 14,164 | 68,961 | 100.00% | 72,460 | 72,460 | 18,738 | 20,086 | |||
| Sodexo GC | 3,552 | (5,867) | 100.00% | 58,218 | 22,688 | (5,972) | ||||
| Lenôtre | 2,606 | (7,479) | 99.98% | 42,796 | 42,796 | 99,009 | (6,326) | |||
| Sodexo Amecaa | 31,712 | 23,908 | 100.00% | 31,400 | 31,400 | 3,778 | 197 | |||
| Sodexo Entreprises | 17,030 | 16,924 | 97.41% | 21,107 | 21,107 | 570,963 | 9,384 | 3,370 | ||
| SoTech Services | 2,025 | (563) | 100.00% | 12,500 | 12,500 | (892) | ||||
| SFRS | 1,899 | (5,060) | 90.92% | 9,799 | 9,799 | 2,140 | 241,382 | 473 | ||
| Sodexo Afrique | 80 | (1,253) | 99.80% | 8,750 | 16 | 71 | 155 | |||
| Ouest Catering | 516 | (177) | 100.00% | 7,900 | 7,900 | (305) | 3,757 | |||
| ONE SAS | 7,225 | (18,770) | 100.00% | 7,225 | 7,225 | (5,731) | ||||
| French equity investments | ||||||||||
| Sogeres | 1,987 | 10,471 | 37.04% | 72,567 | 72,567 | 474,743 | 8,099 | 1,698 | ||
| Foreign subsidiaries | ||||||||||
| Sodexo, Inc. | 3 | 1,425,587 | 100.00% 2,989,020 2,989,020 | 169,281 6,170,552 158,115 | 185,528 | |||||
| Sodexo Holdings Ltd | 366,298 | 281,723 | 100.00% | 751,028 | 751,028 | 2,928 | 63,883 | 52,552 | ||
| Sodexo BV & Co. KG | 192,722 | 16,937 | 100.00% | 195,456 | 195,456 | 41 | (3,839) | |||
| Sodexo do Brasil Com ercial Ltda | 62,703 | 36,328 | 99.94% | 159,393 | 159,393 228,138 | 13,358 | 781,368 (31,198) | |||
| Sodexo Food Solutions India Private Limited |
2,277 | 73,581 | 98.00% | 97,678 | 97,678 | 2,277 | 88,808 | (97) | ||
| Sodexo Scandinavian Holding AB | 60,569 | 14,259 | 100.00% | 86,089 | 86,089 | 49,713 | 1,483 | |||
| Sodexo Rose Holding Company Inc. | 35,965 | 600 | 100.00% | 80,753 | 47,877 | 448 | ||||
| Compagnie Financière Aurore International |
58,010 | 182,374 | 100.00% | 68,918 | 68,918 | 8,030 | ||||
| Sodexo Awards | 13 | 4,568 | 100.00% | 45,684 | 4,434 | |||||
| Sodexo Australia | 32,230 | (16,478) | 100.00% | 36,378 | 36,378 | 8,367 | 66,947 | 1,796 | ||
| Sodexo Belgium | 4,300 | 8,950 | 73.74% | 26,887 | 26,887 | 2,861 | 293,345 | 6,008 | 4,590 | |
| Sodexo España | 3,467 | 14,213 | 98.86% | 26,805 | 26,805 | 189,937 | 34,374 | 3,314 | ||
| Sodexo Venues Australia | 20,720 | (14,908) | 100.00% | 21,729 | 5,812 | |||||
| Sodexo Chile | 13,445 | 22,043 | 99.61% | 10,911 | 10,911 | 418,721 | 1,663 | |||
| Kalyx Ltd | 18 | 75,257 | 100.00% | 9,430 | 9,430 | 121,051 | 19,121 | |||
| Sodexo Mexico | 8,675 | (7,163) | 100.00% | 8,673 | 8,673 | 31,114 | (2,109) |
| (in thousands of euro) | Capital | Other shareholders' equity |
Percentage interest in capital |
Book value of investment gross |
net | Loans and advances granted, net |
Guarantees given |
Revenues for most recent fiscal year |
Income for most recent fiscal year |
Dividends received during the fiscal year |
|---|---|---|---|---|---|---|---|---|---|---|
| Sodexo Entegre Hizmet Yonetimi AS | 5,380 | (6,561) | 100.00% | 8,503 | 4,945 | 43,705 | (3,868) | |||
| Sodexo Facilities Management Services India Private Ltd |
5,755 | (3,137) | 97.80% | 7,345 | 7,345 | 2,277 | 50,337 | 1,052 | ||
| Sodexo OY | 5,046 | (2,483) | 95.72% | 7,054 | 7,054 | 139,089 | (1,517) | |||
| Sodexo Italia | 1,898 | 48,647 | 100.00% | 7,029 | 7,029 | 409,782 | 21,783 | 12,565 | ||
| Sodexo Argentina | 1,274 | 2,157 | 99.39% | 6,832 | 6,832 | 3,229 | 94,112 | 2,157 | ||
| Foreign equity investments | ||||||||||
| Sodexo Gmbh | 308 | 307,908 | 37.37% | 38,702 | 38,702 | 1,588 | ||||
| Aggregate information | ||||||||||
| Other French subsidiaries | 20,228 | 16,385 | 82,498 | 13,374 | ||||||
| Other foreign subsidiaries | 44,044 | 25,531 | 3,691 | 42,599 | 18,410 | |||||
| Other French equity investments | 475 | 9 | 50 | |||||||
| Other foreign equity investments | 14,299 | 12,915 | 4,658 | 1,900 | ||||||
| TOTAL | 5,514,680 5,347,648 231,829 | 394,925 | 372,620 |
| (in euro) | Fiscal 2013(1) | Fiscal 2012 | Fiscal 2011 | Fiscal 2010 | Fiscal 2009 |
|---|---|---|---|---|---|
| Capital at end of period | |||||
| Issued capital | 628,528,100 | 628,528,100 | 628,528,100 | 628,528,100 | 628,528,100 |
| Number of ordinary shares outstanding | 157,132,025 | 157,132,025 | 157,132,025 | 157,132,025 | 157,132,025 |
| Number of non-voting preferred shares outstanding |
|||||
| Maximum number of potential new shares issuable |
|||||
| By conversion of bonds | |||||
| By exercise of warrants and options |
|||||
| Warrants | |||||
| Stock options | |||||
| Income statement data | |||||
| Revenues excluding taxes | 77,175,406 | 63,336,905 | 80,469,639 | 70,914,651 | 72,056,382 |
| Earnings before income tax, employee profit-sharing, depreciation, amortization and provisions |
397,787,059 | 370,162,664 | 295,399,759 | 280,334,403 | 314,763,639 |
| Income tax | 2,071,317 | 22,363,609 | 15,061,259 | 22,267,894 | 17,981,642 |
| Employee profit-sharing | 6,400 | 131,452 | 62,480 | 167,200 | |
| Earnings after income tax, employee profit-sharing, depreciation, amortization and provisions |
341,642,070 | 340,498,609 | 301,668,265 | 261,581,611 | 348,878,824 |
| Dividend payout | 255,192,660 | 249,839,920 | 229,412,757 | 212,128,234 | 199,557,672 |
| Per share data | |||||
| Earnings after income tax and employee profit-sharing but before depreciation, amortization and provisions |
2.54 | 2.50 | 1.98 | 1.93 | 2.11 |
| Earnings after income tax, employee profit-sharing, depreciation, amortization and provisions |
2.17 | 2.17 | 1.92 | 1.66 | 2.22 |
| Net dividend per share(2 ) | 1.62 | 1.59 | 1.46 | 1.35 | 1.27 |
| Dividend premium per eligible share(2 ) | 0.16 |
(1) Subject to approval by the Annual Shareholders' Meeting to be held on January 21, 2014.
(2 ) The Board of Directors proposes that the Shareholders' Meeting on January 21, 2014 approve the distribution of a cash dividend of 1.62euro per share. In addition, and for the first time since the dividend premium system was adopted by the Shareholders' Meeting held on January 24, 2011, shares held in registered form since at least August 31, 2009 and still held when the Fiscal 2013 dividend becomes payable, will automatically be entitled, without any additional formality, to a 10% dividend premium, representing an additional 0.16 euro per share.
Supplemental Information on the Individual Company Financial Statements
| (in euro) | Fiscal 2013(1) | Fiscal 2012 | Fiscal 2011 | Fiscal 2010 | Fiscal 2009 |
|---|---|---|---|---|---|
| Employee data | |||||
| Average number of employees during the fiscal year |
285 | 279 | 268 | 252 | 248 |
| Salary expense for the fiscal year | 28,898,315 | 16,202,743 | 31,831,493 | 24,153,262 | 21,039,372 |
| Social security and other employee benefits paid during the fiscal year |
16,419,324 | 12,591,005 | 10,423,028 | 10,166,115 | 9,319,716 |
(1) Subject to approval by the Annual Shareholders' Meeting to be held on January 21, 2014.
| (in thousands of euro) | Fiscal 2013(1) | Fiscal 2012 | Fiscal 2011 | Fiscal 2010 | Fiscal 2009 |
|---|---|---|---|---|---|
| Net income | 341,642 | 340,499 | 301,668 | 261,582 | 348,879 |
| Retained earnings | 882,416 | 790,921 | 716,014 | 664,468 | 512,156 |
| Retained earnings(2) | 8,937 | 9,773 | 4,104 | 2,092 | 2,991 |
| Transfer to legal reserve | |||||
| Transfer to long-term capital gains reserve |
|||||
| Transfer from long-term capital gains reserve |
|||||
| Distributable earnings | 1,232,995 | 1,141,193 | 1,021,786 | 928,142 | 864,026 |
| Net dividend | 254,554 | 249,840 | 229,413 | 212,128 | 199,558 |
| Dividend premium(3) | 639 | ||||
| Reserves | |||||
| Retained earnings | 977,802 | 891,353 | 792,373 | 716,014 | 664,468 |
| Number of shares outstanding | 157,132,025 | 157,132,025 | 157,132,025 | 157,132,025 | 157,132,025 |
| Number of shares entitled to a dividend |
157,132,025 | 157,132,025 | 157,132,025 | 157,132,025 | 157,132,025 |
| Earnings per share (in euro) | 2.17 | 2.17 | 1.92 | 1.66 | 2.22 |
(1) Subject to approval by the Annual Shareholders' Meeting to be held on January 21, 2014.
(2) Corresponding to dividends not distributed on treasury shares.
(3) The Board of Directors proposes that the Shareholders' Meeting on January 21, 2014 approve the distribution of a cash dividend of 1.62euro per share. In addition, and for the first time since the dividend premium system was adopted by the Shareholders' Meeting held on January 24, 2011, shares held in registered form since at least August 31, 2009 and still held when the Fiscal 2013 dividend becomes payable, will automatically be entitled, without any additional formality, to a 10% dividend premium , representing an additional 0.16 euro per share.
4 INFORMATION ON THE ISSUER
Statutory Auditors' Reports
This is a free translation into English of the statutory auditors' report issued in French language and is provided solely for the convenience of English speaking readers. The Statutory auditors' report includes information specifi cally required by French law in such reports, whether qualifi ed or not, and this is presented below the opinion on the fi nancial statements. This information includes an explanatory paragraph discussing the auditors' assessments of certain signifi cant accounting and auditing matters. These assessments were considered for the purpose of issuing an audit opinion on the fi nancial statements taken as a whole and not to provide separate assurance on individual account captions or on information taken outside of the fi nancial statements.
This report should be read in conjunction with, and construed in accordance with, French law and professional auditing standards applicable in France.
255 Quai de la bataille de Stalingrad 92866 Issy-les-Moulineaux Cedex 9
To the shareholders,
In compliance with the assignment entrusted to us by your General Meeting, we hereby report to you, for the year ended August 31, 2013, on:
These fi nancial statements have been approved by the Board of Directors. Our role is to express an opinion on these fi nancial statements based on our audit.
We conducted our audit in accordance with professional standards applicable in France; those standards require that we plan and perform the audit to obtain reasonable assurance about whether the fi nancial statements are free of material misstatement. An audit involves performing procedures, using sample techniques or other methods of selection, to obtain audit evidence about the amounts and disclosures in the fi nancial statements. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made as well as the overall presentation of the fi nancial statements. We believe that the audit evidence we have obtained is suffi cient and appropriate to provide a basis for our audit opinion.
In our opinion, the fi nancial statements give a true and fair view of the assets and liabilities and of the fi nancial position of the Company as at August 31, 2013, and of the results of its operations for the year then ended in accordance with French accounting principles.
In accordance with the requirements of article L.823-9 of the French Commercial Code (Code de Commerce) relating to the justifi cation of our assessments, we bring to your attention the following matter:
• Your Company has valued fi nancial investments held in accordance with the accounting principles set out in note 2.1.3 of the summary of signifi cant accounting policies in the notes to the fi nancial statements. We performed procedures, on a test basis, in order to review the data and assumptions on which the valuations were based and the calculations made by your Company.
The assessments were made as part of our audit of the fi nancial statements, taken as a whole, and therefore contributed to the formation of the opinion expressed in the fi rst part of this report.
We have also performed, in accordance with professional standards applicable in France, the specifi c verifi cations required by French law.
We have no matters to report as to the fair presentation and the consistency with the fi nancial statements of the information given in the Management Report of the Board of Directors, and in the documents addressed to the Shareholders with respect to the fi nancial position and the fi nancial statements.
Concerning the information given in accordance with the requirements of article L.225-102-1 of the French Commercial Code (Code de commerce) relating to remunerations and benefi ts received by the directors and any other commitments made in their favour, we have verifi ed its consistency with the fi nancial statements, or with the underlying information used to prepare these fi nancial statements and, where applicable, with the information obtained by your Company from companies controlling your Company or controlled by it. Based on this work, we attest the accuracy and fair presentation of this information.
In accordance with French law, we have verifi ed that the required information concerning the acquisition of investments and controlling interests and the identity of shareholders and holders of the voting rights has been properly disclosed in the Management Report.
Neuilly-sur-Seine and Paris La Défense, November 13, 2013
The Statutory Auditors
PricewaterhouseCoopers Audit KPMG Audit
Department of KPMG SA Yves Nicolas Hervé Chopin
Statutory Auditors' Reports
This is a free translation into English of a report issued in French and is provided solely for the convenience of Englishspeaking readers. This report should be read in conjunction and construed in accordance with French law and the relevant professional auditing standards applicable in France.
255 Quai de la bataille de Stalingrad 92866 Issy-les-Moulineaux Cedex 9
For the year ended August 31, 2013
To the Shareholders,
In our capacity as statutory auditors of your Company, we hereby present our report on the regulated agreements and commitments.
We are required to inform you, on the basis of the information provided to us, of the terms and conditions of those agreements and commitments indicated to us or those that we could have found in the course of our engagement. We are not required to comment as to whether they are benefi cial or appropriate neither to ascertain whether any other agreements and commitments exist. It is your responsibility, in accordance with article R.225-31 of the French Commercial Law (Code de commerce), to evaluate the benefi ts resulting from these agreements and commitments prior to their approval.
In addition, we are required, if applicable, in accordance with article R.225-31 of the French Commercial Law, to inform you of the agreements and commitments, which were approved during previous years and which were applicable during the period.
We performed the procedures we considered necessary in accordance with French professional guidance issued by the Compagnie Nationale des Commissaires aux Comptes (National Association of Statutory Auditors), relating to this engagement. Our work consisted in verifying that the information provided to us is in agreement with the underlying documentation from which it was extracted.
In accordance with article L.225-40 of the French Commercial Code Law (Code de commerce) we have been advised of agreements and commitments which have been previously authorized by your Board of Directors.
• Directors aff ected by the agreement:
Mr Pierre Bellon, Mr Bernard Bellon, Mr François-Xavier Bellon and Mrs Sophie Bellon, Mrs Nathalie Szabo and Mrs Astrid Bellon, members of the Board of Directors of SODEXO S.A. and members of the Management Board or of the Supervisory Board of BELLON S.A.; Mr Michel Landel, Chief Executive Offi cer of SODEXO S.A. and employee of BELLON S.A.
• Purpose:
A services agreement has been in place between SODEXO S.A. and BELLON S.A. since 1991, under which BELLON S.A. provides assistance and advisory services to SODEXO S.A. and other Group companies – both directly and through qualifi ed specialists – in a number of diff erent areas, including strategy, fi nance, accounting, human resources and investment policies. Under the agreement, BELLON S.A. also provides SODEXO S.A. with assistance and advisory services on developing the Group's general policies in these areas and on implementing these policies in a coordinated way throughout the Group's various activities in order to ensure that its business is conducted in the best possible conditions.
As per the service agreement, invoices from BELLON S.A. to SODEXO S.A. are based on the expenses incurred by BELLON S.A., plus a margin of 5%.
During the fi scal year, SODEXO S.A. decided to change the terms and conditions of this service agreement and its duration which is now set for 5 years with an automatic renewal. The new contract, signed on April 16, 2013 with a retroactive application from April 1, 2013, was authorized in advance by the Board of Directors at its meeting on April 16, 2013 (with Michel Landel and the directors who are members of the Bellon family did not take part in the vote).
• Terms and conditions:
For the year ended August 31, 2013, BELLON S.A. invoiced SODEXO S.A. under this agreement (from April 1, 2013 to August 31, 2013) a total of 2,556,250 euros excluding VAT, corresponding to the following services:
The annual fees payable to BELLON S.A. under this agreement is approved annually by the Board of Directors of SODEXO S.A. (with Michel Landel and the directors who are members of the Bellon family not taking part in the vote).
In addition, the Board of Directors of SODEXO S.A. decided on April 16, 2013 that in the future, the Audit Committee will perform an annual review of the fees payable under the agreement and of any changes to them.
4 INFORMATION ON THE ISSUER Statutory Auditors' Reports
In accordance with Article R.225-30 of the French Commercial Law (Code de Commerce), we have been informed of the following agreements and commitments, which were already approved by the Shareholders' meetings in previous years, and which were applicable during the year.
BELLON S.A. provides services to SODEXO S.A. under an assistance and advisory services agreement. This agreement has been replaced by the one detailed above signed on April 16, 2013 (with a retroactive application from April 1, 2013). The scope of services and the terms of the fees payable have not been modifi ed in the new agreement.
• Terms and conditions:
For the year ended August 31, 2013, BELLON S.A. invoiced SODEXO S.A. (for the period from September 1, 2012 to March 31, 2013) 3,675,000 euros excluding VAT.
• Purpose:
The Board of Directors of SODEXO S.A. decided on November 6, 2008, decision approved by the Combined Annual Shareholders' Meeting on January 19, 2009, that in the event of the termination of his employment as Chief Executive Offi cer (unless for reasons of resignation or retirement, and barring his removal from offi ce for serious misconduct or gross negligence), SODEXO S.A. will pay Mr. Michel Landel an indemnity equal to two times the gross annual compensation (fi xed and variable) he received in the 12 months preceding such termination. The payment of this indemnity is subject to the Sodexo Group achieving a minimum 5% year-on-year increase in consolidated operating income, at constant consolidation scope and exchange rates, in each of the three fi nancial years preceding the termination of his appointment.
In addition, BELLON S.A. has granted Mr. Michel Landel entitlements to the Sodexo Group executive retirement benefi t plan. This supplemental retirement plan provides, with a fi ve year presence in the plan condition, for payment of a pension amounting to 14% of his average fi xed annual salary paid to him during the three years preceding his retirement, to which are added the pensions due to him under compulsory retirement plans, provided that he is employed by the Company at the time of his retirement.
• Terms and conditions:
The total commitment corresponding to Mr. Michel Landel supplemental retirement plan as of August 31, 2013 was 2,407,816 euros.
Neuilly-sur-Seine and Paris La Défense, November 13, 2013
The Statutory Auditors
Department of KPMG S.A. Yves Nicolas Hervé Chopin Partner Partner
INFORMATION ON THE ISSUER 4
Statutory Auditors' Reports

| 5. 1 | GENERAL INFORMATION ABOUT SODEXO AND ITS |
||||
|---|---|---|---|---|---|
| ISSUED CAPITAL | 254 | ||||
| 5.1.1 | General information about Sodexo | 254 | |||
| 5.1.2 | General information about the Issued Capital |
257 |
| 5.2 | CONDENSED GROUP | |
|---|---|---|
| ORGANIZATION CHART | 261 |
Legal name: Sodexo.
Registered offi ce: 255, quai de la Bataille-de-Stalingrad, 92130 Issy-les-Moulineaux (Hauts-de-Seine), France.
Telephone: +33 (0)1 30 85 75 00.
Sodexo is a société anonyme (joint stock corporation), subject to all of the laws and regulations governing commercial corporations in France, and in particular to the provisions of the French Commercial Code.
French.
"The Company has a life of 99 years from December 31, 1974, save earlier termination or winding up."
The date of expiration of the Company is December 30, 2073.
"The objectives of the Company shall be, in France, the French overseas departments and territories or abroad, directly or indirectly, on behalf of third parties or on its own account or in association with third parties, as follows:
• the development and provision of all services related to the organization of foodservices and other essential services for corporations and public bodies;
Sodexo is registered in the Nanterre Register of Commerce and Companies as no. 301 940 219.
5629B.
Documents relating to the Company which are required to be made available to the public (bylaws, reports and other documents, historical individual company and consolidated fi nancial information for at least each of the two fi scal years preceding the date of this Registration Document) are available on our website www.sodexo.com and may also be consulted at our registered offi ces at 255, quai de la Bataille-de-Stalingrad – 92130 Issy-les-Moulineaux, France, preferably by appointment.
During the last two years, the Company has not entered into any material contracts, other than those signed in the ordinary course of business, creating a material obligation or commitment for the entire Group.
"The fi scal year commences on September 1 of each year and ends on August 31 of the following year."
"(...) 2. The fi rst appropriation of net income, net of any accumulated losses from prior periods, must be an amount of at least 5% of net income to establish the reserve fund required by law. This appropriation ceases to be obligatory once this reserve fund is equal to one-tenth of the issued capital, but must be resumed if for any reason the reserve falls below one-tenth of the issued capital.
3. Distributable earnings comprise net income for the fi scal year, minus any accumulated losses brought forward and any transfer to the legal reserve, plus any retained earnings brought forward.
Distributable earnings are appropriated in the following order:
a) any sum that the Ordinary Shareholders' Meeting, on the proposal of the Board of Directors, decides to carry forward as retained earnings or to appropriate to the creation of an extraordinary reserve fund, contingency fund or other fund, whether or not created for a specifi c purpose;
b) the surplus is distributed among all of the shareholders, each share entitling its holder to an equal share of the profit. However, shareholders able to show that they have been a registered shareholder for at least four years as of the balance sheet date, and who remain registered at the dividend date related to the said fiscal year, are entitled to a dividend premium on the shares so registered, equal to 10% of the dividend paid on the other shares, the resulting dividend premium being round down to the nearest euro cent where appropriate.
Similarly, shareholders able to show that they have been a registered shareholder for at least four years as of the balance sheet date, and who remain registered at the date of a capital increase by capitalization of reserves, income or share premiums, by distribution of bonus shares, are entitled to supplementary bonus shares equal to 10% of those to be distributed. In the case of odd lots, the number of supplementary shares will be rounded down to the nearest unit. The resulting new shares will qualify for the same treatment as the old shares from which they are derived for the purposes of calculating rights to the dividend premium and to receive supplementary bonus shares.
The number of shares upon which a single shareholder shall be eligible for these dividend premiums or supplementary bonus shares may not exceed 0.5% of the share capital.
The foregoing terms and conditions will apply for the first time to payment of the dividend payable for the fiscal year ended August 31, 2013 (to be set by the Ordinary Shareholders' Meeting expected to be called in January 2014)."
"1. General Shareholders' Meetings are called and deliberate on the terms stipulated by the law. They are held at the registered offi ce or at any other place specifi ed in the notice of the meeting.
For the purposes of calculating quorum and majority at Shareholders' Meetings, shareholders taking part in said meetings via video-conferencing or electronic links allowing them to be identifi ed in accordance with the defi nitions and conditions relating to such links as stipulated in the relevant laws or regulations are deemed to have attended the meeting.
2. The General Shareholders' Meetings comprise all shareholders whose shares have been paid for in full and for which proof is given of entitlement to attend General Shareholders' Meetings by registration of the shares in the share registry in the name of either the shareholder or, for shareholders not domiciled in French territory, of the 5
5 LEGAL INFORMATION
General information about Sodexo and its Issued Capital
registered intermediary for said shareholder's account, by midnight (Paris time) on the third business day preceding the meeting at the latest.
Shares shall be registered within the above-stipulated deadline either in share accounts in the shareholder's name held by the Company or via the approved intermediary, or in bearer share accounts held by the approved intermediary.
Members are entitled to attend General Shareholders' Meetings upon simple proof of identity and entitlement. The Board of Directors may, at its discretion, issue personal admission cards to shareholders in their names and demand presentation thereof.
All shareholders may vote remotely as provided by law and the regulations.
Equally, all shareholders may take part in discussions when meetings are in session and vote via electronic data.
3. Meetings are chaired by the Chairman of the Board of Directors, or in his absence by the Vice Chairman if one has been appointed, or failing that by the longest-serving director present.
If there is no director present, the meeting elects its own Chairman."
"Double voting rights, having regard to the percentage of issued capital that they represent, are conferred on:
• all fully paid shares registered in the name of the same shareholder for at least four years;
• registered shares allotted free of charge to a shareholder in the event of an increase in the share capital by conversion of earnings, reserves or additional paid in capital in proportion to existing shares held by that shareholder that enjoy double voting rights."
"Any shareholder whose direct or indirect shareholding reaches 2.50% of the Company's issued capital or any multiple thereof is required to inform the Company by registered letter with acknowledgment of receipt within fi ft een days. Failure to make such declaration may result in the shares exceeding the threshold being stripped of voting rights on the terms stipulated by law. This declaration requirement applies equally when a shareholding passes below any of the declaration thresholds."
"The Company can make use of the legal framework available for identifying the holders of shares which have, either immediately or in the future, voting rights at Annual Shareholders' Meetings."
All modifi cations to share capital or voting rights attached to the shares therein are subject to legal requirements, as the by-laws do not contain specifi c provisions.
Sodexo's issued capital has not undergone any change since September 18, 2008.
As of the date of this Registration Document, there are no securities outstanding, other than existing equity securities and rights to receive free shares and performance shares to be issued*, which would give immediate or future access to the capital of Sodexo.
The Extraordinary Shareholders' Meetings of January 23, 2012 and January 21, 2013 authorized the Board of Directors to increase the Company's share capital on one or more occasions by issuance of ordinary shares, and/ or all other securities giving immediate or future access to Sodexo shares, or by the capitalization of earnings, reserves or additional paid-in capital, subject to the following limits:
| Currently valid delegations of authority relating to capital increase |
Maximum aggregate par value |
Date of authorization |
Date of expiry |
|---|---|---|---|
| Authorizations with pre-emptive rights | |||
| • Issuance of shares and/or all other securities giving access to Sodexo shares |
€100 million | January 23, 2012 | March 23, 2014(2) |
| • Issuance of debt securities giving access to Sodexo shares |
€1 billion | January 23, 2012 | March 23, 2014(2) |
| Authorizations to issue shares to employees and managers |
|||
| • Issuance of ordinary shares and/or all other securities reserved for members of Employee Savings Plans |
1.5% of the share capital (approximately €9.4 million) |
January 21, 2013 | March 21, 2015(2) |
| • Grant of free shares and performance shares(1) | 2.5% of the share capital (approximately €15.7 million) |
January 21, 2013 | March 21, 2016 |
| • Issuance of additional share subscription warrants | 0.5% of the share capital (approximately €3 million) |
January 21, 2013 | July 21, 2014 |
| Issuance of shares by capitalization of earnings, reserves or additional paid-in capital |
€200 million | January 23, 2012 | March 23, 2014(2) |
(1) The use of this delegation by the Board of Directors in Fiscal 2013 is explained in section 7.3.4.2 of this document. The other delegations have not been used.
(2) The Board of Directors will propose at the Shareholders Meeting to be held on January 21, 2014 that these authorizations be renewed.
* Resulting from the use, on April 25, 2013, by the Board of Directors, of the authorization granted by the Combined Shareholders Meeting dated January 21, 2012 to grant to employees and corporate offi cers of the Group rights to receive free shares and/or performance shares.
General information about Sodexo and its Issued Capital
In compliance with article L.233-8 II of the French Commercial Code and article 223-16 of the General Regulation of the Autorité des marchés financiers (AMF), each month Sodexo communicates to the AMF and publishes – notably on its website www.sodexo.com – the total number of voting rights and the number of shares comprising the issued capital of Sodexo, if these have changed relative to the previously published information.
Sodexo had issued capital of 628,528,100 euro divided into 157,132,025 shares with a par value of 4 euro each, all fully paid and of the same class. Of these 157,132,025 shares, 57,086,716 carried double voting rights.
Holders of fully-paid Sodexo shares may elect to hold them either as registered shares or as bearer shares identifi able under the relevant laws and regulations, in particular article L.228-2 of the French Commercial Code.
| Number of shares |
% of share capital |
Number of voting rights(1) |
% of voting rights(1) |
|
|---|---|---|---|---|
| Bellon SA | 59,252,063 | 37.71 | 109,053,442 | 50.91 |
| First Eagle Investment Management(2) | 5,818,003 | 3.70 | 10,696,422 | 4.99 |
| Employees | 1,560,461 | 0.99 | 2,482,033 | 1.16 |
| Treasury shares | 5,620,453 | 3.58 | 5,620,453 | 2.62 |
| Public | 84,881,045 | 54.02 | 86,366,391 | 40.32 |
| TOTAL | 157,132,025 | 100.00 | 214,218,741 | 100.00 |
(1) The Company bylaws confer double voting rights on shares that have been registered for more than four years. In addition, in compliance with article 223-11 of the General Regulation of the Autorité des marchés financiers (AMF), the number of voting rights is calculated on the basis of the total number of shares carrying voting rights, including those not entitled to vote such as shares held by the Company and treasury shares.
(2) Acting on behalf of its managed funds (including First Eagle Funds, Inc.).
The members of the Board of Directors, including the Chief Executive Offi cer, together held directly less than 0.50% of the Company's share capital.
During Fiscal 2013:
The Company is not aware of any other shareholder having increased or decreased its shareholding above any legal or statutory ownership level during Fiscal 2013.
As of the date of this document, Sodexo is not aware of:
| August 31, 2013 | August 31, 2012 | August 31, 2011 | ||||
|---|---|---|---|---|---|---|
| Shareholder | % of capital | % of voting rights |
% of capital | % of voting rights |
% of capital | % of voting rights |
| Bellon SA | 37.71 | 50.91 | 37.71 | 49.61 | 37.71 | 47.61 |
| First Eagle Investment Management(1) | 3.70 | 4.99 | 3.57 | 5.02 | 3.97 | 5.85 |
| International Value Advisers, LLC | N/A(2) | N/A(2) | N/A(2) | N/A(2) | 3.21 | 2.48 |
| Employees | 0.99 | 1.16 | 1.07 | 1.22 | 1.07 | 1.25 |
| Treasury shares | 3.58 | 2.62 | 4.14 | 3.11 | 4.07 | 3.15 |
| Public | 54.02 | 40.32 | 53.51 | 41.04 | 49.97 | 39.66 |
(1) Acting on behalf of its managed funds (including First Eagle Funds, Inc.).
(2) N/A: Not applicable because the percentage shareholding and/or voting rights is less than 2.50% for the period under consideration.
During Fiscal 2013:
Since August 31, 2013 Sodexo has not purchased any Sodexo shares.
General information about Sodexo and its Issued Capital
As of August 31, 2013, employees held 0.99% of the Company's share capital (approximately 81% of which was held in a holding entity for Company employee share purchase plans (FCPE).
As of August 31, 2013, an estimated 35,215 employees held Sodexo shares.
The various profi t-sharing agreements in force allow employees of the Group's French subsidiaries to pay the amounts they receive in respect of these profi t-sharing agreements into an employees' mutual fund invested in Sodexo shares, or into a restricted savings account. To qualify for favorable tax and social charges treatment, amounts due to employees are subject to a fi ve-year lockup period. However, as agreed with collective bargaining representatives, the employees were exceptionally allowed to request that the amounts be released early as permitted by a law that became eff ectiveon June 28, 2013.
On a regular basis, the Group arranges international employee share purchase plans. The most recent of these, "Sodexo with me," was introduced in 2008 and allowed employees of French and foreign subsidiaries of the Group in more than 20 countries to subscribe to a special share capital issuance at a favorable share price. In connection with this plan, eligible employees were off ered a choice of two formulas:
• the "Plus" plan allowed employees to invest up to 2.5% of their annual gross compensation and to benefi t from a multiplier eff ect on the increase in the share price, or a guaranteed return in the absence of an increase in the share price;
• the "Classic" plan allowed employees to invest up to 25% of their annual gross compensation and to receive all of any increase in Sodexo's share price, while assuming the risk of any fall in the share price.
Regardless of whether the employee has chosen the "Plus" plan or the "Classic" plan, his or her investment was subject to a fi ve year lock-up, unless conditions permitted by the law or the plan rules have been met.
In September 2013, the amounts due to employees became available. In early July 2013, a communications campaign targeted the employees who had subscribed to the plan, in particular to inform them of the availability of their assets as of September 18, 2013.
In addition, since 2006, employees of the Group's North American subsidiaries have been able to invest between 1% and 8% of their annual gross compensation in the Company's shares through an Employee Share Purchase Plan. Participating employees qualified for a 10% discount on the share price. In light of the participation rate and administrative fees, this plan was suspended as of September 1, 2012. I nvestments made prior to such suspension date will continue to benefi t from the same advantages as before; however, new payments cannot be made to the plan. If participating employees sell their shares within a period of two years, they are required to repay the amount of the discount they received. The related employees did not participate in the 2008 International Employee Share Purchase Plan.
LEGAL INFORMATION 5 Condensed Group Organization Chart

Note: The main operating subsidiaries are indicated for each geographic area or activity as of August 31, 2013.

| 6.1 | FINANCIAL COMMUNICATION |
264 |
|---|---|---|
| 6.1.1 | Listening to our shareholders and the fi nancial community |
264 |
| 6.1.2 | Investor relations policy | 264 |
| 6.1.3 | How to obtain information | 265 |
| 6.1.4 | Registration Document | 265 |
| 6.1.5 | Annual Shareholders' Meeting | 266 |
| 6.1.6 | Regular meetings and ongoing dialogue |
266 |
| 6.1.7 | Benefi ts of being a registered shareholder |
266 |
| 6.2 | FINANCIAL COMMUNICATIONS CALENDAR |
267 |
|---|---|---|
| 6.3 | SODEXO SHARE PERFORMANCE |
268 |
| 6.4 | CAPITAL | 272 |
| 6.4.1 | Sodexo: an independent group | 272 |
| 6.4.2 | Shareholders as of August 31, 2013 (displayed in percentage of the capital) 273 |
Financial Communication
To respond more eff ectively to the expectations of individual and institutional shareholders, Sodexo is continuously improving its investor relations programs by developing new information channels and organizing regular meetings with shareholders.
by conference calls to give the fi nancial community rapid access to the information and an opportunity to question senior management about performance. These conference calls are simultaneously broadcast over the internet as an "audio webcast" and are maintained on Sodexo's website;
• transparency: all information pertaining to the Group, including the bylaws, Registration Document, Annual Report, press releases and share price trends, is available on the website, www.sodexo.com.
Sodexo also offers the financial community a comprehensive package of dedicated, interactive communication channels. Financial press releases are issued via print media and email in France and around the world.
In order to meet the Group's own transparency goals and to comply with all applicable regulations in connection with its listing on the NYSE-Euronext Paris, Sodexo and all those involved in preparing fi nancial communications have committed to a set of principles designed to ensure equal treatment of all shareholders.
Only the Chairman, the Chief Executive Officer and members of the Executive Committee are authorized to provide financial communications. The Chief Executive Offi cer has appointed the Director of Financial Communication to act as spokesperson for the Group, within specifi c delegated powers.
All financial communications are reviewed prior to publication by a Group Disclosure Committee comprising representatives from the Group Finance, Communications and Human Resources Departments.
Barring exceptional circumstances, all information with the potential to infl uence the share price is published before the NYSE-Euronext stock exchange opens for trading.
Aft er approval of this information by the Chief Executive Offi cer, the Chief Financial Offi cer or the Board of Directors (depending on its nature), it is communicated to the markets via a press release, issued simultaneously to the entire fi nancial community and to the stock market authorities.
Sodexo does not communicate financial information during the following periods:
To underscore Sodexo's commitment to transparency and regulatory compliance, the Board of Directors adopted a Code of Conduct for Senior Managers in 2003. The Executive Committee members and key fi nance executives of Sodexo have formally agreed to this Code and to abide by its principles.
This Code of Conduct sets out a core set of behaviors:
The Group's ethical principle of transparency means eff ective communication with the Group's shareholders, so that they are provided with full and accurate information about the Group's fi nancial condition and profi ts. The Group is committed to timely communication and to complete, accurate, reliable and understandable reporting.
www.sodexo.com, ("Finance" section, "Presentations and publications" subsection)
Investor Relations Tel. and Fax: +33 (0) 1 57 75 80 54
Sodexo, Investor Relations 255, quai de la Bataille-de-Stalingrad 92866 Issy-les-Moulineaux Cedex 9 France
This document is an English-language version of the Document de référence fi led with the Autorité des marchés financiers (AMF) in accordance with its General Regulation. The French-language Document de référence can be consulted on the AMF website (www.amf-france.org). It is also available, along with the English language Registration Document, at www.sodexo.com.
6 SHAREHOLDERS – FINANCIAL COMMUNICATION Financial Communication
The Annual Shareholders' Meeting is announced in offi cial notices published in the press, in the BALO (Bulletin des annonces légales obligatoires) in France and on the Group's website, at www.sodexo.com.
The agenda for the meeting is available in French and English at least 15 days before the meeting. It is sent to all registered shareholders, and to other shareholders upon request and is also available at www.sodexo.com.
A live webcast of the Sodexo Annual Shareholders' Meeting is broadcast on our website, enabling shareholders who cannot attend in person to ask questions and to observe the voting on resolutions.
Sodexo is committed to genuine dialogue with its shareholders and with the broader fi nancial community.
The two major scheduled events mark the publication of the full-year results and the Annual Shareholders' Meeting. The Group's Chief Executive Offi cer and Chief Financial Offi cer moderate quarterly conference calls for securities analysts in connection with half-year earnings and quarterly revenue publications.
In addition, the Group's Chief Executive Offi cer and the Chief Financial Offi cer regularly meet investors in private or in group sessions in Europe (in particular, in Paris and London) and in the United States. These meetings provide a setting for more informal dialogue.
"Investor Days" or themed briefi ngs are held periodically to give analysts insight into front-line operations.
Sodexo also regularly participates in industry presentations and conferences organized by brokerage fi rms in France and abroad, such as the European CEO Seminar held by Exane-BNP Paribas in June 2013.
Registered Sodexo shareholders enjoy the following benefi ts:
• eff ective for 2014, a dividend premium of 10%(1) for registered shares held for more than four years and limited to 0.5% of issued capital per shareholder. Indeed, the January 24, 2011 Shareholders' Meeting had adopted the proposal of the Board of Directors to introduce a dividend premium in order to reward shareholders who have held their Sodexo shares continuously and for an extended period, for their confi dence and loyalty.
(1) Sodexo's fi scal year starts on September 1 of each year. The fi rst dividend premium payment will be made in 2014 for the fi scal year ended August 31, 2013 for shareholders holding registered shares (pure or administrated) since August 31, 2009 and up until the payment of the dividend.
Financial communications calendar
Until August 31, 2011, Sodexo's shares were registered under a single reference code: FR0000121220 – Actions Sodexo.
Since September 1, 2011, diff erent share price codes have been used to refl ect the period in which the shares were acquired and to determine eligibility for the dividend premium. The use of diff erent share registration codes will not alter the negotiability of the shares. Shares that were held for sale will remain as such (shares that were blocked or pledged will also remain as they are).
| Reference date for registration of shares to qualify for the dividend premium |
Right to dividend premium on dividend for the fiscal year ended: |
Dividend premium of 10% earned if the shares are registered continuously since at least the reference date up until the dividend payment date*: |
ISIN codes for managing registered shares |
|---|---|---|---|
| August 31, 2009 | August 31, 2013 | February 2014 | FR0011532431(1) |
| August 31, 2010 | August 31, 2014 | February 2015 | FR0011071885 |
| August 31, 2011 | August 31, 2015 | February 2016 | FR0011071893 |
| August 31, 2012 | August 31, 2016 | February 2017 | FR0011285121 |
| August 31, 2013 | August 31, 2017 | February 2018 | FR0011532415 |
* Dates provided for indicative purposes only and are subject to the decision to pay a dividend as adopted by the Annual Shareholders' Meeting.
(1) On September 2, 2013 Euroclear proceeded to merge shares held under the code SODEXO ACTIONS PRIME DE FIDELITE 2014 – FR0011071869 into the code FR0011532431 (which will benefit from the 10% dividend premium for the February 2014 payment of dividend).
Registered shareholders' accounts are managed by Société Générale, which also acts as transfer agent for all Sodexo shares.
Société Générale Nantes (France): +33 2 51 85 52 47
or visit the Société Générale website: www.nominet. socgen.com.
| First Quarter revenues, Fiscal 2014 | January 8, 2014 |
|---|---|
| Annual Shareholders' Meeting 2014 | January 21, 2014 |
| Ex-date | January 30, 2014 |
| Record date | February 3, 2014 |
| Payment of dividend | February 4, 2014 |
| Half-year interim results, Fiscal 2014 | April 17, 2014 |
| Nine month revenues, Fiscal 2014 | July 9, 2014 |
| Annual results, Fiscal 2014 | November 12 , 2014 |
| Annual Shareholders' Meeting 2015 | January 20 , 2015 |
These dates are purely indicative, and are subject to change without notice. Regular updates are available in the calendar on our website www.sodexo.com.
Sodexo Share Performance
Sodexo shares are listed on NYSE Euronext Paris (Euroclear code: FR 0000121220) and are included in the Next 20 index. Since Sodexo's voluntary delisting from the New York Stock Exchange in 2007, Sodexo American Depositary Receipts (ADRs) are traded on the over the counter (OTC) market, ticker SDXAY, each ADR representing one Sodexo share. As of August 31, 2013, Sodexo had a Standard & Poor's rating of BBB+ long-term and A-2 short-term.

* Sodexo share price trend assuming it had tracked the CAC 40 index(1) (the main stock market index of Paris).
Source: Sodexo.
The initial listing was on March 2, 1983 at an adjusted price of 1.55 euro. As of August 30, 2013 (last trading day of Fiscal 2013), the closing share price was 66.77 euro.
Since its fi rst listing, the value of Sodexo share has been multiplied by 43.1, whereas the CAC 40 index has been multiplied by only 10.6, which means Sodexo's shares have outperformed the CAC 40 by a wide margin.
Since listing on the stock exchange Sodexo's shares have registered an average annual appreciation of 13.1%, excluding dividends.
(1) CAC 40 index reconstituted from 1983 to 1987.
Sodexo Share Performance
2008 2009 2010 2011 2012 SODEXO CAC 40 40.00 70.00 100.00 130.00 160.00 2013 +42.9% (€66.77) -12.0% (3,934 points)
Source: Sodexo.
Over the last 5 fi scal years, Sodexo's share price increased by nearly 43 %, whereas the CAC 40 index recorded a 12% decline.

Source: Sodexo.
During the last fi scal year, Sodexo's share price increased by 5.8% compared with a 13.9% increase for the CAC 40 index.
As of August 31, 2013 the market capitalization of Sodexo was 10.5 billion euro.
6 SHAREHOLDERS – FINANCIAL COMMUNICATION
Sodexo Share Performance
| Closing price at September 3, 2012 | 63.12 | |
|---|---|---|
| 12-month | low (October 1, 2012) | 58.50 |
| 12-month | high (April 2, 2013) | 74.91 |
| Closing price at August 30, 2013 | 66.77 |
| Volume | 233,258 |
|---|---|
| Value (in thousands of euro) | 15,207 |
Source NYSE-Euronext Paris (from September 1, 2012 through August 31, 2013).
| Share price (in euro) | Average daily | |||
|---|---|---|---|---|
| Date | high | low | average* | trading volume (in thousands of euro) |
| 2012 | ||||
| January | 58.22 | 54.92 | 56.57 | 17,207 |
| February | 58.24 | 55.29 | 57.32 | 17,999 |
| March | 61.67 | 57.44 | 59.74 | 13,316 |
| April | 62.35 | 58.20 | 60.12 | 17,895 |
| May | 61.97 | 57.52 | 59.37 | 16,359 |
| June | 61.42 | 56.61 | 59.56 | 23,379 |
| July | 62.56 | 57.05 | 60.33 | 17,545 |
| August | 64.85 | 61.39 | 62.89 | 8,912 |
| September | 63.80 | 58.59 | 61.87 | 20,078 |
| October | 61.40 | 58.50 | 60.22 | 16,332 |
| November | 62.63 | 59.25 | 60.99 | 15,793 |
| December | 64.99 | 62.09 | 63.76 | 10,339 |
| 2013 | ||||
| January | 66.40 | 63.27 | 64.75 | 14,450 |
| February | 71.00 | 65.37 | 68.47 | 13,972 |
| March | 73.54 | 70.22 | 72.37 | 13,880 |
| April | 74.91 | 62.00 | 68.82 | 21,781 |
| May | 68.90 | 62.78 | 65.76 | 17,395 |
| June | 67.25 | 62.66 | 65.02 | 15,604 |
| July | 69.57 | 64.11 | 67.60 | 10,898 |
| August | 70.16 | 65.67 | 68.07 | 11,954 |
| September | 70.00 | 66.69 | 68.25 | 13,867 |
| October | 74.42 | 67.10 | 70.45 | 11 , 188 |
* Monthly average of closing prices.
| Fiscal 2013 | Fiscal 2012 | Fiscal 2011 | Fiscal 2010 | |
|---|---|---|---|---|
| Total payout | €255,192,660 (1) | €240,067,214 | €221,091,767 | €208,024,389 |
| Dividend per share | €1.62 (1) | €1.59 | €1.46 | €1.35 |
| 10% dividend premium | €0.16 | |||
| Earnings per share(2) | €2.91 | €3.48 | €2.95 | €2.64 |
| Payout ratio(3) | 55.7 % | 45.6% | 49.5% | 51.1% |
(1) Subject to approval at the Annual Shareholders' Meeting on January 21, 2014 .
(2) Based on an average number of shares (quarterly average).
(3) Dividend per shares as a percentage of earnings per share, excluding the impact of the dividend premium .
The Board of Directors proposes that the shareholders approve the payment of a dividend of 1.62euro per share at the Annual Shareholders' Meeting on January 21, 2014, an increase of nearly 2% over the prior year. In addition, and for the fi rst time since the procedure was approved by the January 24, 2011 Shareholders' Meeting, shares held in registered form since at least August 31, 2009 and which are still held in such form when the dividend becomes payable , will automatically be granted, without any further formality, a 10% dividend premium (rounded down to the nearest cent) of an additional 0.16 euro per share. The dividend, along with the dividend premium for shares which are entitled to it, will be paid as of February 4, 2014, with an ex-dividend date on NYSE – Euronext Paris of January 30, 2014. The date to determine the shares that shall be entitled to dividends shall be the close of business on February 3, 2014 (the record date).
Dividends not claimed within fi ve years of the date on which they were payable to shareholders are forfeited.
Capital
Sodexo remains an independent group. As of August 31, 2013, its share capital was held as follows:

| Number of shares | % of issued capital |
Number of voting rights(1) |
% of voting rights(1) |
|
|---|---|---|---|---|
| Bellon SA | 59,252,063 | 37.71 | 109,053,442 | 50.91 |
| First Eagle Investment Management(2) | 5,818,003 | 3.70 | 10,696,422 | 4.99 |
| Employees | 1,560,461 | 0.99 | 2,482,033 | 1.16 |
| Treasury shares | 5,620,453 | 3.58 | 5,620,453 | 2.62 |
| Public | 84,881,045 | 54.02 | 86,366,391 | 40.32 |
| TOTAL | 157,132,025 | 100.00 | 214,218,741 | 100.00 |
(1) The Company's bylaws confer double voting rights on registered shares held by the same shareholder for at least four years. Further, pursuant to article 223-11 of the General Regulation of the Autorité des marchés financiers (AMF), the number of voting rights is calculated on the basis of all shares with voting rights, including shares for which the voting rights have been suspended temporarily, such as treasury shares.
(2) Acting on behalf of funds managed by it (including First Eagle Funds, Inc.).
Capital

* Including First Eagle Investment Management, which holds 3.7 %.
Sodexo - Registration Document Fiscal 2013 273

| 7.1 | CHAIRMAN'S REPORT ON THE OPERATING PROCEDURES OF THE BOARD OF DIRECTORS AND ON INTERNAL CONTROL AND RISK MANAGEMENT |
|
|---|---|---|
| PROCEDURES | 276 | |
| 7.1.1 | Operating procedures of the Board of Directors |
276 |
| 7.1.2 | Risk management and internal control procedures implemented by the Company |
293 |
| 7.1.3 | Statutory Auditors' Report, prepared in accordance with Article L.225-235 of the French Commercial Code (Code de commerce), on the report prepared by the Chairman of the Board of Sodexo S.A. |
300 |
| 7.2 | OTHER INFORMATION | |
|---|---|---|
| CONCERNING THE | ||
| CORPORATE OFFICERS | ||
| AND SENIOR MANAGEMENT | ||
| OF THE COMPANY | 302 | |
7
| 7.3 | COMPENSATION | 304 |
|---|---|---|
| 7.3.1 | Compensation of the corporate offi cers |
304 |
| 7.3.2 | Compensation of Non-Executive Directors |
308 |
| 7.3.3 | Executive Committee compensation | 310 |
| 7.3.4 | Changes in the long term incentive plan for managers |
310 |
In accordance with article L.225-37 of the Commercial Code, the Chairman of the Board of Directors is required to report on the composition, preparation and organization of the work of the Board of Directors and on internal control and risk management procedures put in place by the Group. This report has been prepared by the Chairman of the Board of Directors aft er consultation with the Chief Executive Offi cer, the members of the Executive Committee and the Group's various support functions. It was reviewed by the Audit Committee and approved by the Board of Directors at the November 12, 2013 meeting. This report will be presented to the shareholders at the next Shareholders' Meeting on January 21, 2014.
The rules and operating procedures of the Board of Directors are defi ned by the law, the Company's by-laws and the internal rules of the Board. In addition, specialized Committees have been established in accordance with these rules.
The sections of the Company's by-laws concerning directors are compliant with legal requirements. They include specific provisions concerning the maximum term of offi ce (three years) and the age limit (85 for the Chairman and the Chief Executive Offi cer). Further, the internal rules of the Board of Directors require each director to own at least 400 Sodexo shares.
| First Elected | Term Expires | ||
|---|---|---|---|
| Pierre Bellon | Chairman of the Board of Directors of Sodexo | Nov. 14, 1974 | 2016 |
| Robert Baconnier(1) | Vice Chairman of the Board of Directors of Sodexo | Feb. 8, 2005 | 2016 |
| Patricia Bellinger(1) | Executive Director, Executive Education, Harvard Business School |
Feb. 8, 2005 | 2014(2) |
| Astrid Bellon | Member of the Management Board, Bellon SA | Jul. 26, 1989 | 2016 |
| Bernard Bellon | Member of the Supervisory Board, Bellon SA | Feb. 26, 1975 | 2015 |
| François-Xavier Bellon | Chief Executive Officer, Bright Yellow Group Plc | Jul. 26, 1989 | 2016 |
| Sophie Bellon | Chairman of the Management Board, Bellon SA | Jul. 26, 1989 | 2015 |
| Françoise Brougher(1) | Business Lead, Square | Jan. 23, 2012 | 2015 |
| Paul Jeanbart(1) | Chief Executive Officer, Rolaco | Feb. 13, 1996 | 2014(2) |
| Michel Landel | Chief Executive Officer, Sodexo | Jan. 19, 2009 | 2014(2) |
| Alain Marcheteau(1) | Company Director | Jan. 25, 2010 | 2014(3) |
| Nathalie Szabo | Member of the Management Board, Bellon SA | Jul. 26, 1989 | 2015 |
| Peter Thompson(1) | Company Director | Feb. 8, 2005 | 2014(2) |
(1) Independent director as defined by the AFEP-MEDEF Code of Corporate Governance of listed corporations, except for the recommendation that a director should not serve on the Board for more than 12 years (in the case of Paul Jeanbart).
(2) The Board of Directors will propose the renewal of these mandates at the Shareholders' Meeting of January 21, 2014.
(3) Alain Marcheteau has informed the Board of Directors of his decision not to stand for re-election at the next Shareholders' Meeting.
7
Born January 24, 1930. Married, 4 children. Nationality: French. Graduate of the École des hautes études commerciales (HEC).
Sodexo 255, quai de la Bataille de Stalingrad 92130 Issy-les-Moulineaux (France)
Pierre Bellon joined Société d'Exploitations Hôtelières, Aériennes, Maritimes et Terrestres in 1958 as Assistant Manager. He later served as Managing Director and then Chairman and Chief Executive Offi cer.
In 1966, he founded Sodexho SA. He served as Chairman and Chief Executive Offi cer until August 31, 2005, when Michel Landel was named Chief Executive Offi cer following the Board decision to separate the roles of Chairman and Chief Executive Offi cer.
Pierre Bellon remained as Chairman of the Board of Directors, a position he still holds at Sodexo SA (new name since January 2008).
Since 1988, he has served as Chairman and Chief Executive Offi cer of Bellon SA, the family holding company that controls Sodexo, and has been Chairman of the Supervisory Board since February 2002.
Since 1976, he has been a member of the Executive Council of CNPF, the French employers' federation, now known as MEDEF.
Pierre Bellon has also served as:
Number of Sodexo shares held: 12,900.
• Member of the Board of Directors: Kering (formerly PPR), CMA-CGM and Air Liquide*.
* Listed company.
Chairman's Report on the Operating Procedures of the Board of Directors and on Internal Control and Risk Management Procedures
Born April 15, 1940. Married, 3 children. Nationality: French. Degree in Literature, Graduate of the Institut d'études politiques de Paris and of the École nationale d'administration (1965-1967).
Address:
11, avenue Théophile Gautier 75016 Paris (France)
Robert Baconnier began his career in 1967 as a civil servant at the French Ministry of Economy and Finance, and was assigned to the Internal Revenue Service (Direction Générale des Impôts). From 1977 to 1979 he was Technical Advisor to the offi ce of the Minister of Economy and Finance, then Deputy Director in the offi ce of the Minister for the Budget. From 1979 to 1983 he was Deputy Director in charge of the International Division of the Tax Legislation Department. In 1983, he was appointed head of the Litigation Department of the French Internal Revenue Service. In 1986 he became head of the French Internal Revenue Service. From 1990 to 1991 he was Paymaster General at the French Treasury.
In 1991, he joined the law fi rm Bureau Francis Lefebvre, where he served as Chairman of the Management Board until 2004.
He then held offi ce as Chairman and Chief Executive Offi cer of Association nationale des sociétés par actions (ANSA) until January 2012, when he was named Honorary Chairman. Since 2010, he has been Vice Chairman of the Board of Directors of Sodexo.
Number of Sodexo shares held: 410.
• Non-voting Board member and member of the Audit Committee: Siparex Associés.
Born March 24, 1961. Married, 2 children. Nationality: dual American and British. BA in Literature, Harvard University.
Sodexo 255, quai de la Bataille de Stalingrad 92130 Issy-les-Moulineaux (France)
Patricia Bellinger began her career in Madrid, Spain in 1986 by founding a casting agency, and she continued to work in media and communications in Spain until 1995. In 1995, she returned to the USA and joined Bristol Myers Squibb (BMS), the pharmaceutical company, where she was successively Associate Director for Communications and Associate Director for Public Aff airs. In 1998 she became the Corporate Director of Culture and Human Resources Diversity. In 2000, she joined British Petroleum in London as Vice President for Diversity and Inclusion; she was Group Vice President and director of the BP Leadership Academy until 2007. In March 2011, she was appointed Executive Director of Executive Education, Harvard Business School. In August 2013, she was also appointed Executive Director at Harvard Kennedy School's Center for Public Leadership (CPL) as well as an adjunct lecturer at the School.
Number of Sodexo shares held: 400.
Member of the Board of Directors: YMCA of Greater Boston (USA).
* Listed company.
7
Born April 16, 1969. Graduate of ESLSCA. Nationality: French. Master of Arts in Cinema Studies, New York.
Business address: Bellon SA 255, quai de la Bataille de Stalingrad 92130 Issy-les-Moulineaux (France)
Astrid Bellon is a member of the Management Board of Bellon SA.
Number of Sodexo shares held: 36,723.
None.
Born August 11, 1935. Married, 5 children. Nationality: French. Degree in French Literature from IAE Aix-Marseille.
Business address: 14, rue Saint Jean 1260 Nyon (Switzerland)
Bernard Bellon was director of Compagnie Hôtelière du Midi (part of the Compagnie de Navigation Mixte Group) from 1962 to 1970 and then held various managerial positions in banking at CIC-Banque de l'Union Européenne Group from 1970 to 1988. He founded Finadvance SA, a venture capital company of which he was Chairman from its creation in 1988 until 2013.
Number of Sodexo shares held: 319,782.
Chairman's Report on the Operating Procedures of the Board of Directors and on Internal Control and Risk Management Procedures
Born September 10, 1965. Married, 4 children. Nationality: French. Graduate of the European Business School.
Business address: Bright Yellow Group Plc 2 East Throp House, 1 Paddock Road Reading RG4 5BY (United Kingdom)
François-Xavier Bellon is the CEO of Bright Yellow Group, a company he acquired in August 2007. This company based in the United Kingdom specializes in providing inhome services to dependent persons.
Previously, François-Xavier Bellon was Sales and Marketing Director of the Global Temporary Work Division of the Adecco Group, where he spent more than sevenyears. He was based in London for his last posting, but was previously Regional Vice President for Catalonia, based in Barcelona, and Head of the Orsay-les-Ulis Agency, near Paris.
Francois-Xavier Bellon also spent ten years with Sodexo, where he was Chief Executive of Sodexo UK prior to resigning in May 2004. After joining Sodexo France Hôtellerie et Santé in 1995, he was successively Head of Sector and Head of Development, based in Paris, and then Chief Executive Offi cer of the Mexican subsidiary for fi ve years.
Number of Sodexo shares held: 36,383.
None.
Born August 19, 1961. 4 children. Nationality: French. Graduate of the École des hautes études commerciales du Nord (EDHEC).
Business address: Sodexo 255, quai de la Bataille de Stalingrad 92130 Issy-les-Moulineaux (France)
Sophie Bellon began her career in 1985 with Crédit Lyonnais in the United States as a mergers and acquisitions advisor for the bank's French clientele in New York. She joined Sodexo in 1994 as a senior analyst in the Group Finance Department. In 2001, she was appointed Project Manager – Strategic Financial Planning within the Group Strategic Planning Department, to develop and implement key performance indicators for the Group. In September 2005, she was named Group Vice President of Client Retention and was responsible for the worldwide deployment of the initiative on client retention.
In September 2008 she was appointed Chief Executive Offi cer of Corporate Services for Sodexo France. In that capacity, she also took over responsibility for facilities management activities in France in September 2010.
Since January 2013, she has been in charge of Group research, development and innovation processes as a member of the senior management team.
Number of Sodexo shares held: 7,964.
Born September 2, 1965. Married, 3 children. Nationality: dual French and American. Graduate of ICAM-Lille (Institut catholique d'arts et métiers) (France) and Harvard University (United States).
Square 901 Mission Street, Suite 210 San Francisco, CA 94103 USA
Françoise Brougher began her career in 1989 in a production unit of L'Oréal in Japan. Aft er receiving her MBA in 1994, she joined the strategy consulting fi rm Booz Allen & Hamilton, dividing her time between Europe and the United States. In 1998 she joined the San Franciscobased Ocean Gem Pearl Corporation, an importer of black Tahitian pearls, as Chief Executive Offi cer. From 2000 to 2005, she was Vice President of Strategy at Californiabased Charles Schwab & Co. In March 2005, she joined Google, where she managed the Business Operations Group for four years, becoming Vice President, Global SMB Sales & Operations in 2009. In April 2013, she joined San Francisco-based Square as Business Lead.
Number of Sodexo shares held: 400.
• Business Lead, Square.
None.
Born August 23, 1939. Married, 3 children. Nationality: dual Canadian and Swiss. Civil engineer.
Immeuble Président Mouawad Rue Pierre Hélou, Hazmié, Beirut (Lebanon)
Co-founder, partner and Chief Executive Offi cer of the Rolaco Group since 1967.
Number of Sodexo shares held: 400.
• Member of the Supervisory Board: Club Méditerranée SA*.
* Listed company.
Chairman's Report on the Operating Procedures of the Board of Directors and on Internal Control and Risk Management Procedures
Born November 7, 1951. Married, 3 children. Nationality: French. Graduate of the European Business School.
Business address: Sodexo
255, quai de la Bataille de Stalingrad 92130 Issy-les-Moulineaux (France)
Michel Landel began his career in 1977 with Chase Manhattan Bank, then in 1980 became manager of a building materials plant belonging to the Poliet Group.
He was recruited in 1984 as Head of Operations for East and North Africa, and was promoted in 1986 to Vice President for Remote Site Management in Africa. In 1989 he took over the management of activities in North America, where he notably worked on the 1998 merger with Marriott Management Services and creation of Sodexho Marriott Services. In 1999, he became Chief Executive Officer of Sodexho Marriott Services, now Sodexo, Inc.
Michel Landel was named Vice Chairman of the Executive Committee of Sodexo in February 2000.
From June 2003 through August 2005, Michel Landel served as Group Co-President and Co-Chief Operating Offi cer in charge of North America, the United Kingdom and Ireland, together with Remote Site Management.
He has been Chief Executive Officer of Sodexo since September 1, 2005.
Number of Sodexo shares held: 81,897.
None.
Born September 5, 1944. Married, 4 children. Nationality: French. Graduate of the Institut d'études politiques de Paris, Holder of a Masters' degree in Law and graduate of the École nationale d'administration.
34, rue Pérignon 75015 Paris (France)
Alain Marcheteau was a civil servant at the French Ministry of Transport from 1971 to 1975 and then at the Ministry of Finance (Treasury section) from 1975 to 1981. He successively became Treasurer, Chief Financial Offi cer, and Chief Operating Offi cer (Finance and Subsidiaries) of Air France from 1981 to 1991. He then was Chief Financial Offi cer of Compagnie de Suez from 1991 to 1996, Chief Executive Offi cer of ISM (Real Estate Leasing), a subsidiary of Cré disuez, from 1996 to 1998, and then Chief Operating Offi cer and Project Director with the Management Board of Suez-Lyonnaise des Eaux from 1998 to 1999. He joined the Snecma Group in 1999 as Chief Operating Offi cer for Economic and Financial Aff airs and then, in connection with the creation of Safran in 2004, became the General Secretary and member of the Executive Committee of Safran until July 1, 2009.
Number of Sodexo shares held: 500.
7
Born January 26, 1964. 3 children. Nationality: French. Graduate of the European Business School.
Business address: Sodexo Prestige Sports and Leisure 19, rue de Sèvres 92100 Boulogne (France)
Nathalie Szabo began her career in the foodservices industry in 1987. From 1989, she was an account manager for Scott Traiteur, and then Sales Manager of Le Pavillon Royal.
She joined Sodexo in March 1996 as Sales Director for Sodexo Prestige in France, becoming a Regional Manager in 1999. In September 2003 she was appointed Managing Director of Sodexo Prestige, and Managing Director of L'Affiche in January 2006. She was named Chairman of the Management Board of the Lido in 2009. She became Chief Executive Offi cer of Sodexo Prestige Sports and Leisure in France on September 1, 2010 and Chairman of the Management Board of Lenôtre in 2012.
Number of Sodexo shares held: 1,147.
** Sodexo Group company.
Born September 15, 1946. Married, 3 children. Nationality: American. BA Modern Languages, Oxford University; MBA, Columbia University.
Business address: Thompson Holdings LLC 251 Island Creek Drive Vero Beach, FL 32963 (United States)
Peter Thompson began his career in marketing in 1970. In 1974, he became a Product Manager at General Foods Corp. He joined Grand Met Plc in 1984, where he held management positions (Green Giant, Häagen-Dazs, Pillsbury, etc.). In 1992 he became Chairman and CEO of GrandMet Foods Europe, based in Paris. In 1994 he joined the PepsiCo Group where he successively held the following positions: President of Walkers Crisps in the UK; CEO Europe, Middle East, Africa for Frito-Lay International; and fi nally CEO of Pepsi-Cola International (1996-2004).
Currently, he is a private investor and Chairman of the Board of the Vero Beach Museum of Art.
Number of Sodexo shares held: 400.
• Chairman of the Board: Vero Beach Museum of Art.
Board member: Syngenta* AG (member of the Audit Committee).
As of August 31, 2013, the Board of Directors had thirteen members, of which fi ve (more than 38% of all Board members) are women, evidence that women are well represented on the Board. Nine Board members are French nationals, three are American, and one is Canadian. Directors are chosen for their ability to act in the interests of all shareholders and for their expertise, experience and understanding of the strategic challenges in markets where Sodexo operates.
The composition of the Board is intended to refl ect the geographic mix of the business (insofar as possible), to provide a range of technical skills, and to include individuals with in-depth knowledge of Sodexo's activities.
The independence criteria applied by the Board of Directors are the same as those listed in the AFEP-MEDEF Code, except for the recommendation that a director should not serve on the Board for more than 12 years (see below – AFEP-MEDEF Code of Corporate Governance for listed companies).
During Fiscal 2013, six Board members were deemed independent directors as defined above (see paragraph 7.1.1.1).
Directors hold offi ce for a term of three years and may be re-elected. Exceptionally, the Ordinary Shareholders' Meeting may, on the recommendation of the Board of Directors, appoint or re-elect one or several directors for a period of one or two years, to enable the re-election of directors to be staggered. To comply with French law, the number of directors over the age of 70 is limited to a third of all directors.
A vote will be submitted to the Shareholders' Meeting on January 21, 2014 to amend the Company's bylaws to allow an employee representative to join the Board of Directors in 2014, in compliance with the French law of June 14, 2013 concerning job security.
* Listed company.
Sodexo is governed by a Board of Directors chaired by Mr. Pierre Bellon.
The Chairman of the Board of Directors represents the Board and organizes and directs its work, on which he reports to the shareholders at the Annual Meeting. He also represents the Board in matters concerning third parties such as employee representatives, the external auditors and shareholders. The Chairman oversees the functioning of all of the Company's Corporate Governance structures and, in particular, ensures that the Board members are able to fulfi ll their mission. The Board of Directors may appoint a Vice Chairman to chair Board meetings in the Chairman's absence.
In addition to the Company's bylaws, the Board of Directors is governed by the Board's Internal Rules, which set forth the Board's mission, the required number of Board members, the Directors' Charter, the minimum number of Board meetings and the rules for allocating directors' fees. The Internal Rules also set the criteria for assessing the performance of the Board, organize the delegation of powers to the Chief Executive Offi cer, and defi ne the policy for issuing guarantees. The principal elements of the Board's Internal Rules are described in section 7.1.1.4.
The Board of Directors defi nes Sodexo's strategy, longterm objectives and overall policies.
It regularly supervises the management of the business and in particular progress made on metrics it has identifi ed.
It appoints corporate offi cers to manage Group policies.
It ensures the existence and eff ectiveness of internal control procedures, and oversees the quality of information provided to shareholders and to the fi nancial markets in the fi nancial statements and in connection with major fi nancial transactions.
As required by law, the Board of Directors approves the fi nancial statements for publication, proposes dividends, and makes decisions on signifi cant investments and fi nancial policy.
At least three days ahead of Board meetings, each Board member is given briefi ng documents so that he or she can review and/or investigate the issues to be discussed.
The Group's senior executives make regular presentations to the Board, in particular at the beginning of September, when the budget, the three-year plans and the 10-year fi nancing plan are discussed:
The Board of Directors performs periodic in-depth reviews of the fi nancial statements at meetings attended as necessary by members of the Group's operational and functional management teams as well as by the external auditors.
The Board of Directors is also kept regularly informed of questions, comments or critiques from shareholders, whether at meetings with shareholders or by mail, e-mail or telephone.
The main elements of the Director's Charter are described below.
Each director must personally own at least 400 Sodexo shares.
Except in cases of force majeure, all directors of Sodexo must attend Shareholders' Meetings.
Directors are required to disclose to the Board all actual or potential confl icts of interest and must abstain from voting on those matters.
Any director of Sodexo who obtains unpublished information during the course of his or her duties is bound by a duty of confi dentiality.
Directors are also prohibited from trading in Sodexo securities as follows:
Transactions by directors in the Company's shares must be disclosed to the public. Consequently, directors are required to inform the Group Legal Department of all transactions in Sodexo shares.
To support its decision-making process, the Board has created four Committees, each with its own Charter approved by the Board of Directors. Broadly, their role is to examine specifi c issues ahead of Board meetings, and to submit opinions, proposals and recommendations to the Board.
Composition as of August 31, 2013:
All Audit Committee members have recognized expertise in fi nance and accounting, as confi rmed by their professional background (see section 7.1.1.2 of this report).
Alain Marcheteau has informed the Board of Directors of his decision not to stand for re-election at the next Shareholders' Meeting. Consequently, the composition of the Audit Committee will be reassessed later .
Pierre Bellon is invited to attend Audit Committee meetings depending on the matters discussed, but is not a member.
The Audit Committee is responsible for ensuring that the Group's accounting policies are appropriate and consistently applied. It periodically reviews Senior Management reports on risk exposure and prevention, and ensures that eff ective internal controls are applied.
The Committee assesses proposals from external auditor fi rms and submits candidate fi rms for approval by the Annual Shareholders' Meeting.
It also performs an annual review of the fees paid to the external auditors of Sodexo and its subsidiaries, and assesses auditor independence. In addition, it reviews the annual payment due under the service contract signed between Sodexo and Bellon SA (detailed in section 7.2), as well as any changes in its amount from one year to the next.
To perform its role, the Audit Committee is assisted by the Chief Executive Offi cer, the Group Chief Financial Offi cer, the Group Internal Audit Director and the external auditors. It may also make inquiries of any Group employee and seek advice from outside experts.
During Fiscal 2013, Michel Landel (Chief Executive Offi cer of Sodexo), Siân Herbert-Jones (Group Chief Financial Officer) and Laurent Arnaudo (Group Internal Audit Director) were regularly invited to attend Audit Committee meetings to discuss their activities and answer questions.
The Audit Committee met four times during the fi scal year, with a 100% attendance rate.
Issues addressed by the Committee included:
The Audit Committee also reviewed the annual consolidated fi nancial statements for Fiscal 2012, and the interim consolidated fi nancial statements for the fi rst half of Fiscal 2013. In addition to four formal meetings, the Chairman of the Audit Committee also had periodic meetings during the fi scal year with the Group Chief Executive Offi cer, the Group Internal Audit Director, the Group Chief Financial Offi cer and the external auditors.
7
Composition at August 31, 2013:
Although the AFEP-MEDEF Code recommends that the Committee should include a majority of independent directors, this composition is considered justifi ed by Bellon SA's controlling shareholding in Sodexo (Bellon SA is the holding company held by Pierre Bellon, the founder of the Sodexo Group, and his family).
This Committee:
It also:
The Nominating Committee met three times in Fiscal 2013, notably to review Group Executive Committee succession plans and organizational changes.
The average attendance rate at these meetings was 83%.
Composition at August 31, 2013:
Although the AFEP-MEDEF Code recommends that the Committee should include a majority of independent directors, this composition is considered justifi ed by Bellon SA's controlling shareholding in Sodexo (Bellon SA is the holding company held by Pierre Bellon, the founder of the Sodexo Group, and his family.) The AFEP-MEDEF Code also recommends that this Committee not include any Corporate Offi cers who are also Sodexo executives; to this extent, it should be noted that Pierre Bellon does not hold any operational position in the Group.
This Committee makes proposals relating to compensation packages for corporate offi cers, executive compensation policy, performance-based incentives, and in particular, stock option plan policies and free and performance shares (including the related performance conditions), as well as employee stock ownership plans. The principles and rules applied by the Board of Directors in determining the compensation and benefi ts of any nature provided to the executive offi cers are described in section 7.3 of this document.
The Compensation Committee met three times during the fi scal year and the attendance rate was 100%.
The Compensation Committee made recommendations to the Board on issues such as free share grants and the related performance conditions, a review of executive incentive programs, and compensation packages for the Chairman and the Chief Executive Offi cer. Accordingly the Committee proposed to the Board that 840,755 free shares should be granted to 1,123 people in April 2013 (with some of the shares subject to performance conditions), and expressed its opinion on individual grants and the performance conditions proposed by the Chief Executive Offi cer.
The Board of Directors has also set up a working group to conduct in-depth studies of commitments the Group may need to make within the framework of Public-Private Partnership and Private Finance Initiative contracts; these include any commitments to acquire interests in a special purpose entity formed for a particular project and subcontracting contracts with a minimum duration of fi ve years. Recommendations made by this working group are used by the Board in deciding whether to authorize the investments and issue any related guarantees.
The working group is chaired by Siân Herbert-Jones, Group Chief Financial Offi cer, and consists of fi vedirectors (Sophie Bellon, Robert Baconnier, Alain Marcheteau, Michel Landel and Pierre Bellon) and members of his staff , together with the operational managers who propose and will manage these projects. During the year, this working group met twice to review the Group's commitments in connection with three PPP projects in Europe.
The Board of Directors discussed the future creation of a Sodexo Strategic Committee at its September 2013 meeting. The Committee's role, operating practices and composition will be defi ned at a later date.
The Board of Directors met eight times during Fiscal 2013, fulfi lling the minimum requirement of four meetings per year as stated in the Internal Rules. The Board of Directors decided that its annual September meeting would include a review not only of the annual budget but also of the largest entities' strategic plans. Plans not reviewed during the September meeting will be examined at subsequent Board meetings held during the fi scal year.
The average attendance rate at Board meetings during Fiscal 2013 was 90.4%.
| Date | Main items on the agenda | Attendance rate |
|---|---|---|
| September 11, 2012 Presentation by the Chief Executive Officer and Group senior management of the three-year plan covering the period 2012-2015. Approval of the Fiscal 2013 budget, the three-year plan and the 10-year financing plan. Policy for equal opportunities and equal pay. |
100% | |
| November 6, 2012 | Approval of the Fiscal 2012 financial statements for publication. Finalization of the Board Report. Review of the annual earnings press release. Convening and preparation of the Combined Shareholders' Meeting. Presentation of the Personal and Home Services activity. |
92% |
| January 21, 2013 | Business update for opening months of Fiscal 2013. | 77% |
| January 21, 2013 | Appointment of Chairman and Vice Chairman of the Board of Directors. | 77% |
| March 5, 2013 | Presentation of the On-site Services activity in France and the UK. Business update for the first five months of Fiscal 2013. |
85% |
| April 16, 2013 | Approval of the interim consolidated financial statements for the first half of Fiscal 2013 for publication. Approval of the Interim Report for the first half of Fiscal 2013. Review of the first-half results press release. Approval of the amendment to the service agreement signed between Bellon SA and Sodexo and of the related fees. Presentation of some th oughts on the Group's organizational structure for the medium term . |
92% |
| April 25, 2013 | Adoption of a plan to grant free shares. | 100% |
| June 11, 2013 | Presentation of the Remote Sites activity in South East Asia and Australia. Presentation of the On-site Services activity in India. |
100% |
7
During Fiscal 2011, an assessment of the Board's operating procedures was performed by an external consultant in February and March 2011, through individual interviews of each of the individual Board members.
The Board's operating procedures were generally considered satisfactory, the number of directors was deemed adequate and the work of the Audit Committee was judged to be excellent. Directors expressed their confi dence in the work of the Nominating Committee and the Compensation Committee. It was suggested that the Board reinforce its international dimension and progressively renew its membership to bring in new expertise and better refl ect the generations. In this regard, the election to the Board of Françoise Brougher at the 2012 Annual Shareholders' Meeting has expanded the range of expertise on the Board.
The new directors considered that they had been well received, but some felt that the induction process could be improved further. The necessary improvements naturally depend on the needs expressed by each new director. For example, aft er stating that she would like to better understand the Group's businesses, Françoise Brougher was invited to visit sites in several business segments in France and the United States. She considered that she was warmly welcomed during these visits.
All directors considered that the Board makes satisfactory use of their respective competencies.
Discussions at Board meetings were considered to be frank and open, with directors able to debate issues freely. However, some directors drew attention to the predominance of fi nancial issues and would appreciate the occasional opportunity to discuss strategic topics related to market trends at greater length.
The directors unanimously expressed their confi dence in the Chairman of the Board, the Chief Executive Offi cer and the management team. They expressed the wish for more systematic subsequent debriefi ng on the actual impacts of signifi cant projects previously approved by the Board, such as acquisitions and investments.
In addition, the directors would also like to see more discussion of the organization and succession plans for Group senior managers, together with a detailed annual presentation of the human resources policy (including evaluation procedures, succession plans, and oversight of high-potential executives). In addition, some directors would appreciate being able to meet more frequently with the management team and high-potential executives.
To further improve its procedures, the Board now conducts a systematic assessment of all meetings at which strategic issues are discussed. A questionnaire on strategic plans helps directors to participate more effectively in the strategic planning process and to improve the form and substance of management presentations to the Board. Eight assessments were performed during the fi scal year.
At the Board meeting on November 12, 2013, the Chairman informed the directors that an assessment of Board operating procedures would be conducted by an external consultant in the next three months. The fi ndings of this assessment should be presented at a Board meeting in Fiscal 2014.
On September 1, 2005, the roles of the Chairman of the Board of Directors and the Chief Executive Offi cer were separated and Michel Landel became the Chief Executive Offi cer of Sodexo, succeeding Pierre Bellon.
The Chief Executive Offi cer has the authority to manage the operations and functions of the Group. Limits are placed on the powers of the Chief Executive Offi cer. These limits are set by the Board of Directors, based on the recommendations of the Chairman of the Board. The Chief Executive Offi cer must obtain the prior consent of the Board to pledge corporate assets as collateral (for amounts exceeding 25 million euro for a duration of less than 5 years, for an amount exceeding 15 million euro per unit for a duration of between 5 and 10 years, and for all guarantees covering a longer period), or to bind the Company beyond specifi c limits as regards the acquisition of shareholdings exceeding 25 million euro per transaction, disposals of shareholdings exceeding 20 million euro per transaction, or additional medium and long-term borrowings exceeding 50 million euro (t he Chief Executive Offi cer must also obtain the prior consent of the Board for decisions relating to the start-up of new activities). These limits are not enforceable against third parties, as the Chief Executive Offi cer has the broadest powers to bind the Company in its dealings with third parties.
In his role as Chief Executive Offi cer, Michel Landel is supported by an Executive Committee.
The Executive Committee had seven members as of September 1, 2013 (including Michel Landel).
The Executive Committee meets once a month, and is the linchpin of the management structure. It is responsible not only for discussing and developing strategies to be recommended to the Board of Directors, but also for monitoring implementation of these strategies once the Board has approved them. The Executive Committee tracks implementation of action plans, monitors business unit performance, and assesses the potential benefi ts of growth opportunities and the risks inherent in its business operations.
Additionally, the Group Chief Executive Offi cer is supported by a Group Investment Committee whose members comprise the Chief Executive Offi cer, the Group Chief Financial Offi cer and one or more than one of the Chief Operating Offi cers concerned, in order to consider, and approve:
This Committee formally met ten times during Fiscal 2013 and its members also reviewed a number of time-sensitive items.
As of September 1, 2013, members of the Group Executive Committee were as follows:
The Executive Committee is supported by an International Committee comprising approximately 60 operational and staff managers representing three segments and businesses of the Group. The International Committee assists the Executive Committee in identifying market trends and growth opportunities, both in general and for each customer segment. It translates strategic decisions into action plans and mobilizes the teams necessary for their execution. Each member is also expected to share information and best practices, and to foster acceptance of the Group's values.
Currently, the term "independent director " has no defi nition in French law. However, the AFEP-MEDEF Code of Corporate Governance for listed companies specifi es that "a Board member is independent if he or she has no relationship of any kind whatsoever with the Company, its group, or the management of either that is such as to compromise his or her judgment".
Based on this definition, the Board of Directors considers that all Sodexo directors are independent insofar as considering them not to be independent would be tantamount to questioning their loyalty and integrity.
This is because the Board of Directors is a collegiate body that collectively represents all shareholders. Each Board member has a duty to act in the interest of Sodexo and all shareholders.
However, to comply with the criteria of director independence stated in the AFEP-MEDEF Code mentioned above, the Nominating Committee periodically provides the Board of Directors with a list of directors considered independent under those criteria (see section 7.1.1.1).
Sodexo refers to the AFEP-MEDEF Code of Corporate Governance for listed companies, except for the following recommendations:
| AFEP-MEDEF Recommendations | Sodexo practice/Explanations |
|---|---|
| Independence criteria for Board members (section 8.4 of the Code) – Among the criteria to be evaluated in considering whether a Board member is independent is not having been a Board member for more than 12 years. |
The Board of Directors decided not to apply the independence criteria limiting Board members' mandates to twelve years (with respect to Paul Jeanbart). In accordance with the advice of the Nominating Committee, the Board of Directors considers that such seniority is a positive factor for his knowledge of the Group, its history and its activities, and also that the ability to make independent decisions is the main criterion for a Board member to be independent. |
| Composition of the Nominating Committee (section 15.1 of the Code) – This Committee should have a majority of independent Board members. |
The Nominating Committee has two members qualified as independent, Patricia Bellinger (who chairs this Committee) and Peter Thompson. Nathalie Szabo and Pierre Bellon are also on this Committee. This composition is justified by the presence of the controlling shareholder, Bellon SA (holding company held by Pierre Bellon, the founder of Sodexo, and members of his family), which held 37.71% of Sodexo's shares and 50.91% of the voting rights at August 31, 2013 . For controlled companies, the AFEP MEDEF Code statesthat the Board of Directors could include a smaller proportion of independent directors than for non-controlled companies (at least a third rather than half). |
| Composition of the Compensation Committee (section 16.1 of the Code) – This Committee should not include any corporate officer and should have a majority of independent Board members. |
The Compensation Committee includes one independent member, Patricia Bellinger (who chairs this Committee), as well as Bernard Bellon and Pierre Bellon. It should be noted that Pierre Bellon does not have any executive responsibilities in the Group. This composition is justified by the presence of the controlling shareholder, Bellon SA (holding company held by Pierre Bellon, the founder of Sodexo, and members of his family), which held 37.71% of Sodexo's shares and 50.91% of the voting rights at August 31, 2013 . For controlled companies, the AFEP MEDEF Code statesthat the Board of Directors couldinclude a smaller proportion of independent directors than for non-controlled companies (at least a third rather than half). |
| Termination of employment contract in case of appointment as a corporate officer (section 19 of the Code) – When an executive becomes a corporate officer of the Company, he or she should terminate his or her employment contract with the Company or related company. |
At the recommendation of the Compensation Committee, the Board of Directors decided to retain Michel Landel's employment contract entered into with Bellon SA. His election to the Board is considered to be a prolonging of the employment role he has had since joining the Group in 1984. The Compensation Committee considered it would be inequitable to call into question Michel Landel's retirement plan. Michel Landel was 61 years old as of August 31, 2013. This situation is regularly reviewed by the Compensation Committee and the Board of Directors. |
| Performance shares (1) (section 23.2.4 of the Code) – The Code recommends that corporate officers be required to purchase a defined quantity of shares when the performance shares become available. |
The Chief Executive Officer is already subject to presence and performance conditions; in addition he is required to hold in registered form a defined number of these shares for the duration of his mandate when exercising stock options and acquiring performance shares. Consequently, the Board of Directors did not wish to add an additional requirement for the Chief Executive Officer to acquire additional shares on the market when the performance shares become available. |
Specifi c procedures pertaining to the participation of shareholders at the Shareholders' Meeting are indicated in article 16 of Sodexo's bylaws (included in section 5.1.1.12 of this document).
The share ownership and voting rights in the Company, provided in the chapter on Legal Information, section 5.1.2.4 of this document, are considered to be the decisive factors among those referred to in article L.225-100-3 of the French Commercial Code.
(1) See glossary for defi nition.
Sodexo faces a number of internal and external risks and uncertainties in the conduct of its business and in the implementation of its strategy. To confront these risks and uncertainties, it has established an organization and policies intended to identify, evaluate, prevent and manage these risks in order to limit any adverse impacts.
Internal control procedures are established by the Company and implemented under its responsibility, which is intended to ensure:
Internal control procedures play a major role in the conduct of the Group's business, by contributing to the prevention and management of risks.
The Group's strategy, long-term objectives and overall policies, as defi ned at the outset by Pierre Bellon and subsequently adjusted over the years by the Board of Directors, the Chief Executive Offi cer and the Executive Committee, are presented at the start of each Annual Shareholders' Meeting. They are described in section 1.1 of this Registration Document.
The Group's internal control procedures rely on these principles and on the related policies.
Group policies support the strategic objectives mentioned in section 7.1.3.1 of this report and cover such areas as strategic planning, human resources development, fi nance, supply chain, customer focus, off er marketing, food safety and hygiene policy, sustainable development, internal audit and delegations of authority. They encompass fi ve main themes: goals, policies, procedures, improvement metrics, and research and innovation.
In light of the Group's changing environment and its expanding portfolio of services and solutions, these policies are regularly updated and approved by the Board of Directors.
During Fiscal 2013, the Board of Directors and senior management continued to work on improving the strategic planning process and promoting buy-in at all levels of the organization.
In the Chairman's message, presented at the beginning of the Registration Document, seven fundamental principles are described, demonstrating how Sodexo was able to starting from nothing in 1966 and then become a major international group with 420,000 employees, in 80 diff erent countries, and the world leader in Quality of Life s ervices. In a profoundly changing world, Sodexo has defi ned fi ve priorities to enable it to continue to grow in the future.
Periodically, and particularly during the September Board meeting, the Group Chief Executive Offi cer, the Group Executive Vice Presidents in charge of the corporate functions and the Chief Executive Offi cers of the main entities present their three year plans, which are then discussed by the Board. For the last three years, Board members have given their opinion on the plans using a questionnaire prepared by the Strategic Planning team. The Chairman and the Secretary of the Board prepare a blind summary of the questionnaire results that is distributed to all directors. The head of each entity receives the directors' assessment of the entity's plan. Through this process, directors and senior executives all contribute to evolving the strategy and policies of the Group.
Once adopted, the consolidated plan and associated action plans are used to prepare a 10-year consolidated fi nancing plan, a three-year consolidated plan and a consolidated budget that are submitted to the Board of Directors for approval.
The Group's two overriding human resources priorities are:
The main human resources policies are focused on: the profi le of Sodexo managers, Group organizational rules, succession planning for senior managers (including a review of senior management of the main business units, outside recruitment and internal promotion, administration of individual senior managers' careers), fi rst impressions reports, international mobility, senior managers' further training, engagement surveys, senior managers' compensation, and innovation and research in the area of human resources administration. Finally, annual tracking of improvement metrics by the Executive Committee and Board of Directors should serve to validate action plans aimed at advancing these policies, including engagement surveys, employee retention, internal promotion, and the representation of women in senior management.
The Group's fi nancial objectives are twofold, namely:
To preserve the Group's financial independence, based on three simple principles:
This implies:
Financial policies thus establish rules applicable to areas such as investment approvals, working capital management, cash management, fi nancial borrowings, and the distribution of subsidiaries' profi ts.
These policies also set forth principles for maintaining accounting records, and stress the importance of the information provided by reporting entities, including financial projections. Each manager is accountable to ensure that such information is accurate, and that fi nancial reporting and publication deadlines are met. He/ she must also make sure that his/her teams are fully aware of these imperatives and that controls are in place to ensure that these objectives are met.
Group fi nancial policies require all decisions involving external fi nancing to be made by the Group Chief Financial Offi cer, Chief Executive Offi cer or the Board of Directors, depending on the amount and type of the transaction.
In particular:
The Group Finance Department prepares a 10-year fi nancingplan for the Group each year.
Group financial policies are designed to prevent any speculative positions being taken and to avoid risk in connection with fi nancing, cash management activities, and the choice of fi nancial counterparties.
The objectives of the Group's supply chain function are spelled out in its Procurement Policy. The performance of Sodexo's purchasing teams in the main countries where Sodexo does business is measured through the "5 Star " program, which is used to improve our bargaining power with our suppliers. Products purchased are required to satisfy a number of predefi ned quality criteria in terms of food safety and traceability, and listed suppliers are audited regularly. Suppliers are required to sign a "Code of Conduct", and Purchasing function employees are trained to comply with the Group's "Integrity Principles".
Since its creation in 1966, Sodexo's vocation has been to "improve the Quality of Life". In 2003, the Group formalized a sustainable development strategy and policy. In 2009, the Better Tomorrow Plan for continuous improvement was developed. The sustainable development strategy includes the following priorities:
The Information Systems Department has defined policies seeking to accelerate synergies, reduce the costs of the technical infrastructure and improve compatibility between the Group's information systems. The Information Systems and Technologies Governance Committee approves signifi cant investments, monitors the progress of projects, and performs cost/benefit analyses of security standards and disaster recovery plans.
Principles and policies in this area are supplemented by job descriptions, annual targets and, for senior executives, clearly defi ned delegations, which are reviewed annually and formally communicated to each executive by his or her superior.
The Chief Executive Offi cer delegates certain powers to the members of the Group Executive Committee, who themselves delegate to members of their executive teams.
Delegations of authority cover development, human resources, supply chain, investments and fi nance.
Delegations of authority are generally implemented via "accountability contracts" in the form of the three-year plan and annual budget, and must comply with the Group's general policies.
All progress can be measured. Accordingly, Sodexo has developed improvement metrics allowing for progress to be measured in five main areas: Development, Management, Supply Chain, Human Resources and Sustainable Development.
The Group Finance Department coordinates the process and monitors operational improvement metrics for activities and subsidiaries using a Group scorecard.
Making progress in these areas is critical for future growth in revenues and operating profi t as well as operating cash fl ow.
The improvement metrics are presented each year to the Board of Directors and the Group Executive Committee in order to track progress in the areas concerned.
client retention rate;
client and consumer satisfaction rates;
In accordance with the April 24, 2012 decree on implementing the provisions of the January 12, 2010 "Grenelle II" act, Sodexo selected an independent fi rm to audit a representative selection of social, environmental and societal data demonstrating the progress made through the deployment of the Better Tomorrow Plan. The conclusions of this audit are presented in section 2.6.3 of this document.
Sodexo has put in place a procedure for the systematic identifi cation of major risks, designed to ensure that risks are evaluated and managed at the appropriate level within the organization. Measures to manage risks are implemented either at the local or the Group level, depending on their nature.
Internal control procedures are rooted in the Group's values and policies, as defi ned by the Board of Directors, and its policies are implemented in each entity in consideration of local conditions.
The Group is putting in place internal control procedures to manage newly identifi ed risks.
The main risk factors to which the Group is exposed are described in section 3.5.5 of this Registration Document.
The internal control procedures are part of an ongoing process of identifying, evaluating and managing the Group's risk exposures. This initiative covers the fi ve components of the 1992 COSO (Committee of Sponsoring Organizations) framework (see glossary): control environment (integrity, ethics, competencies, etc.), evaluation of risks (identification, analysis and management of risks), control activities (methods and procedures), information and communication (collection and sharing of information), and monitoring (follow-up and eventual updating of processes). Strongly endorsed by the Chief Executive Offi cer and Group Chief Financial Officer, the initiative was approved by the Board of Directors and the Audit Committee, and also has the backing of the Group's Executive Committee.
The French "Financial Security Act" (Loi sur la sécurité financière) and the Sarbanes-Oxley Act in the United States have allowed Sodexo to make considerable progress in the area of internal control. Sodexo decided to seek a listing in the United States primarily in order to facilitate the participation of U.S. employees in employee share ownership plans. However, the increasingly international nature of the fi nancial markets has removed the need for this U.S. listing. In addition, the high cost of this listing and low trading volumes justifi ed Sodexo's voluntary delisting of its shares from the New York Stock Exchange and related deregistration from U.S. stock market regulations in 2007. However, Sodexo is committed to maintaining its investment in internal controls in a context of continuous improvement.
The risk management and internal control approach applied within the Group consists of:
A very large number of Group subsidiaries representing more than 95% of Sodexo's revenues prepare a detailed report (Company Level Control Report) on their control environment, described in accordance with the five COSO components, and including an evaluation of the subsidiary's principal risks, a description of risk management measures, and an assessment of their eff ectiveness.
The most significant Group subsidiaries together representing more than 90% of Group revenues, go beyond this initial phase, and evaluate the eff ectiveness of their controls. Some of these controls are also subject to eff ectiveness tests performed by independent persons (generally by Group internal auditors).
Sodexo has developed a risks and control framework. In this framework, Group activities have been segmented into eleven signifi cant processes: Revenues and Receivables, Purchases and Payables, Human Resources, Treasury, Inventories, Property, Plant and Equipment and Intangible Assets, Legal and Regulatory, Information Systems and Technologies, Finance, Benefi ts and Rewards Services Operations, and Health and Safety. For each of these processes, the framework includes several control proposals for each of the major risks. Each subsidiary is then responsible for implementing and evaluating the eff ectiveness of those controls that it considers best able to reduce its risks, in coordination with its business unit and the Group.
An executive summary of the status of internal controls and the progress achieved is submitted to the Audit Committee at the end of the fi scal year. A total of 1,476 controls in 14 main areas were independently tested in diff erent subsidiaries. Two-thirds of these controls were considered satisfactory and confi rmed actual progress; action plans were established for the other third.
At the end of Fiscal 2013, Sodexo enhanced its internal control framework notably in the areas of contract management and tested certain controls created in Fiscal 2012 on data privacy and subcontractor management.
The Group Finance Department is responsible for ensuring the reliability of financial and accounting information.
The production and analysis of fi nancial information is conducted through a collection of procedures put in place at both operational sites and in the Group and subsidiaries' Finance Departments.
The subsidiaries' Finance Departments produce monthly a cumulative income statement since the beginning of the 7
fi scal year, a balance sheet, and a statement of cash fl ows. They also produce quarterly projections for the full year.
At the end of the fi rst half, the external auditors conduct a limited review of the interim fi nancial statements for the most signifi cant subsidiaries.
At the end of the fi scal year, the Chief Executives and Chief Financial Offi cers of the business units certify the reliability of their fi nancial statements, prepared in accordance with the IFRS standards adopted by the European Union. The external auditors of the main subsidiaries express a view on these fi nancial statements in connection with the mission referred to them by the Group auditors. The Group Finance Department ensures that the accounting treatments applied by all subsidiaries are compliant with Group rules. Financial statements are consolidated on a monthly basis by the Group Finance Department.
At the end of the fi rst half and at the fi scal year-end, the Group Finance Department identifi es the events that may have led to one or several assets being impaired, notably goodwill and intangible assets (in accordance with IFRS). Where appropriate, the carrying amount of the asset concerned is written down in the fi nancial statements.
The Group continues to reinforce its fi nance teams in its subsidiaries as well as in the Group Finance Department. This reinforcement includes the strengthening of resources with technical expertise in the area of fi nancial reporting. The ability to meet reporting deadlines, and the quality and reliability of fi nancial information, are factors in assessing the performance of managers, especially that of the Chief Executive Offi cers and Chief Financial Offi cers of the Group's subsidiaries.
Monthly operational and fi nancial reporting (comprising improvement metrics for client retention, sales development and revenue growth on existing comparable sites) is discussed within each business unit by its Chief Operating Offi cer and Executive Committee and is then presented to the Group Executive Committee, and then to the Chairman of the Board of Directors. In addition, Quarterly Reviews with each of the Group's business units give the Group's Chief Executive Offi cer and Chief Financial Offi cer insight into performance trends for the business unit or subsidiary based on the fi nancial reporting and operational information.
Procedures are in place to identify off -balance sheet commitments. This term covers all rights and obligations that may have an immediate or future impact on Sodexo's fi nancial position but are not recognized (or are only partially recognized) in the balance sheet or income statement. These include items such as assets pledged as security; guarantees relating to operating contracts (for example bid bonds or performance bonds), to borrowings, or to claims and litigation; lease obligations not recognized in the balance sheet; and commitments under call or put options, etc.
Procedures for identifying these commitments include:
The Group Legal Department (which is part of the Group Finance Department) and legal teams at local levels are required to work pro-actively with the operational teams, and oversee compliance with legal requirements. They also ensure that contractual negotiations are handled in a balanced manner, and that risks pertain solely to contractual obligations for services and are limited in value and duration.
The Group Insurance Department works closely with the relevant executives in the subsidiaries to:
<-- PDF CHUNK SEPARATOR -->
Lastly, using the financial information reported and consolidated, the Chief Executive Offi cer, assisted by the Group Finance Department, prepares the Group's fi nancial communication. The Chief Executive Offi cer also relies on the operating data required to prepare the Registration Document. Press releases announcing the interim and annual results are submitted to the Board of Directors for approval.
To enable the Chief Executive Offi cer to provide reliable information on the Group's financial situation, a Disclosure Committee comprising representatives from Group corporate functions reviews all fi nancial information prior to publication. Members include the managers responsible for Consolidation, Financial Planning and Analysis , Accounting, Financial Communications, Legal, Human Resources, Sustainable Development and Communications.
The Senior Vice President and director of Internal Audit Reports directly to the Chairman of the Board, thus ensuring Group Internal Audit's independence within the organization. The Internal Audit Director and the Chairman of the Board meet on a monthly basis. The Internal Audit Director works closely with the Chairman of the Audit Committee, holding informal meetings (approximately four times per year).
The Internal Audit Department performs internal audits of Group entities based on an Internal Audit Plan. A review of potential risks, conducted by the Chairman of the Board of Directors, the Group Chief Executive Offi cer, the Group Chief Financial Offi cer and the Internal Audit Director (with input from the external auditors and the Executive Committee), is used to prepare an annual list of organizational structures, subsidiaries, and issues eligible for internal audit. The Audit Committee reviews and approves this annual audit plan.
The responsibilities of the Internal Audit Department include:
The Internal Audit Department may also conduct special assignments at the request of the Chairman of the Board, the Audit Committee, the Chief Executive Offi cer or the Executive Committee.
Most (92%) of the Group Internal Audit Plan approved by the Audit Committee at the start of Fiscal 2013 was completed during the year. The Group Internal Audit Department, with an average of 25 staff , conducted 107 audits in 33 countries. In addition to this central team, some 40 operational controllers report to the f inance d irectors who report to the regional general management with about half of them based in the United States, and reporting functionally to the Group Internal Audit Department. This allows the Group Internal Audit Department to co-ordinate their work and provide technical assistance.
The Internal Audit Department regularly tracks implementation of post-audit action plans by Group companies. An overall progress report is updated regularly and submitted on a semi-annual basis to the Chief Executive Offi cer, the Group Chief Financial Offi cer, the Chairman of the Board and the Audit Committee. Further progress was achieved in following up recommendations in Fiscal 2013. All audits are followed up on the ground within a maximum of 12 months.
More than 82% of recommendations made in years prior to Fiscal 2012 were implemented by the subsidiaries'management. For Fiscal 2013, 34% of the 1,644 recommendations made by the Group Internal Audit Department, have already been implemented and 66% are addressed in an action plan. The Audit Committee does not accept any refusal by a subsidiary to implement an internal audit recommendation. In Fiscal 2013, the Internal Audit Department carried out a survey of a sample of units. The vast majority of them considered as satisfactory the quality of audits and the time taken to issue audit reports.
Chairman's Report on the Operating Procedures of the Board of Directors and on Internal Control and Risk Management Procedures
The Group Internal Audit Department also conducts an independent evaluation of internal control, providing an objective and independent evaluation of the controls documented and performed by management.
Finally, the Internal Audit Department assesses the external auditors' independence and reviews the annual budgets for external auditors' fees (for both statutory audit work and other engagements) prior to their approval by the Audit Committee.
Risk management and the reinforcement of internal control are a permanent strategic priority for the Group.
However, internal controls cannot provide an absolute guarantee that all risks have been eliminated. Sodexo nevertheless endeavors to ensure that the most eff ective internal control procedures feasible are in place in each of its subsidiaries.
In the preparation of this report, and in compliance with the recommendation issued by the French securities regulator, the Autorité des marchés financiers (AMF), in July 2010, Sodexo has notably relied on the "Reference Framework" produced by the French Market Advisory Group and published by the AMF.
Pierre Bellon Chairman of the Board of Directors
This is a free translation into English of a report issued in French and is provided solely for the convenience of Englishspeaking readers. This report should be read in conjunction with, and is construed in accordance with, French law and professional auditing standards applicable in France.
255, Quai de la bataille de Stalingrad 92866 Issy-les-Moulineaux Cedex 9
For the year ended August 31, 2013
To the shareholders,
In our capacity as Statutory Auditors of Sodexo S.A., and in accordance with Article L.225-235 of the French Commercial Code (Code de commerce), we hereby report to you on the report prepared by the Chairman of your company in accordance with Article L.225-37 of the French Commercial Code for the year ended August 31, 2013.
It is the Chairman›s responsibility to prepare, and submit to the Board of Directors for approval, a report on the internal control and risk management procedures implemented by the company and containing the other disclosures required by Article L.225-37 of the French Commercial Code particularly in terms of the corporate governance measures.
Chairman's Report on the Operating Procedures of the Board of Directors and on Internal Control and Risk Management Procedures
It is our responsibility:
We conducted our work in accordance with professional standards applicable in France.
These standards require that we perform the necessary procedures to assess the fairness of the information provided in the Chairman's report in respect of the internal control and risk management procedures relating to the preparation and processing of the accounting and fi nancial information. These procedures consisted mainly in:
On the basis of our work, we have nothing to report on the information in respect of the company's internal control and risk management procedures relating to the preparation and processing of accounting and fi nancial information contained in the report prepared by the Chairman of the Board in accordance with Article L.225-37 of the French Commercial Code.
We hereby attest that the Chairman's report includes the other disclosures required by Article L.225-37 of the French Commercial Code.
Neuilly-sur-Seine and Paris La Défense, November 13, 2013
The Statutory Auditors
PricewaterhouseCoopers Audit KPMG Audit
Department of KPMG S.A. Yves Nicolas Hervé Chopin Partner Partner
Other information concerning the Corporate Offi cers and Senior Management of the Company
Family relationships within the Board of Directors are as follows:
There are no other family relationships between members of the Board of Directors and members of the Executive Committee of Sodexo.
No loans or guarantees have been made or given to either members of the Board of Directors or Senior Management by Sodexo or by any Group company.
No assets necessary for the Group's operations are owned by either members of the Board of Directors or Senior Management or by their families.
There are no potential confl icts of interest between the duties to Sodexo of members of the Board of Directors or Senior Management and their private interests. In particular:
As far as the Company is aware, no member of the Board of Directors or of the senior management has during the past fi ve years been:
• prohibited by a court to act as a Board member, a Supervisory Board member, or a member of senior management of an issuer, or to participate in the management or business aff airs of an issuer.
To the best of the Company's knowledge, no transactions in Company shares were carried out in Fiscal 2013 by management and persons concerned by article L.621-18- 2 of the French Monetary and Financial Code (article 223- 26 of the AMF's General Rules).
Sodexo has put in place a series of measures in order to ensure that the control over the Company is not exercised in an abusive manner. Examples of these measures include:
Under the terms of the contract, Bellon SA invoices Sodexo on a cost-plus basis with a 5-percent mark-up for the following services:
• the salaries and related payroll taxes for Michel Landel ( Chief Executive Offi cer), Elisabeth Carpentier ( Chief Human Resources Offi cer), Siân Herbert-Jones ( Chief Financial Offi cer), who are employed and paid directly by Bellon SA,
The fees to be paid under this agreement, and changes compared with the prior year, were reviewed by the Audit Committee in its April 15, 2013 meeting.
The annual fee paid to Bellon SA under this agreement is approved each year by the Board of Directors of Sodexo (without directors who are members of the Bellon family or Michel Landel taking part in the vote).
The fees billed by Bellon SA under this agreement amounted to 6.2 million euro excluding taxes for Fiscal 2013, unchanged from Fiscal 2012. Of this amount, 5.7 million euro was for compensation (including payroll taxes), 0.2 million euro for external consultancy fees, and 0.3 million euro for the 5% mark-up.
This agreement is referred to in the Auditors' Special Report each year.
• The Company is not aware of any service contract (other than employment contracts) between a Corporate Officer and the Company or one of its subsidiaries granting benefi ts over the term of such contract.
7
7 CORPORATE GOVERNANCE Compensation
The disclosures within this document comply with the recommendations contained in the AFEP-MEDEF Code of Corporate Governance for listed companies as revised in June 2013, and the recommendations of the Autorité des marchés financiers (AMF – Financial Markets Authority) on Corporate Governance and corporate officers' compensation at listed companies.
Pierre Bellon only receives director's fees for his mandate as Chairman of the Board of Directors of Sodexo SA. However, Sodexo provides the Chairman of the Board of Directors the use of a car, an offi ce and administrative assistance. In addition, Pierre Bellon will not receive any payment upon expiration of his corporate appointment. No free shares or stock options have been granted to him.
| Fiscal 2013 | Fiscal 2012 | ||||
|---|---|---|---|---|---|
| Pierre Bellon Chairman of the Board of Directors (in euro) |
Gross amounts due (before tax) |
Gross amounts paid (before tax) |
Gross amounts due (before tax) |
Gross amounts paid (before tax) |
|
| Fixed compensation | - | - | - | - | |
| Variable compensation | - | - | - | - | |
| Exceptional compensation | - | - | - | - | |
| Director's fees paid by Sodexo SA in his capacity as Chairman of the Board of Directors |
53,740 | 53,740 | 52,680 | 52,680 | |
| Fringe benefits | - | - | - | - | |
| For information, amounts paid by Bellon SA in his capacity as Chairman of the Supervisory Board: |
|||||
| • Fixed compensation | 70,000 | 70,000 | 70,000 | 70,000 | |
| • Director's fees | 200,000 | 200,000 | 200,000 | 200,000 | |
| TOTAL | 323,740 | 323,740 | 322,680 | 322,680 |
| Employment contract |
Supplemental retirement plan |
Actual or potential liability for compensation or benefits resulting from termination or change of position |
Compensation in connection with a non-competition clause |
|||||
|---|---|---|---|---|---|---|---|---|
| Yes | No | Yes | No | Yes | No | Yes | No | |
| Pierre Bellon Chairman of the Board of Directors |
||||||||
| First elected: Nov. 14, 1974 |
X | X | X | X | ||||
| Current term expiration: 2016 Annual Shareholders' Meeting |
Michel Landel's compensation package comprises:
to the implementation of the strategy of the Group, the details of which are not made public for reasons of confi dentiality. The bonus is calculated and paid aft er the close of the fi scal year to which it applies and the related board approval of the fi nancial statements;
The amounts paid in Fiscal 2013 for the above components, including measurement of the value of the performance shares granted, are provided in detail in the tables below.
In the event of incapacity, disability or death, the benefi ts paid to Michel Landel will be based on his total monetary compensation.
In addition, Michel Landel is a benefi ciary of the defi ned benefi t pension plan established for the most senior executives employed by a French company of the Group (as decribed below ).
Michel Landel's compensation (excluding stock options and performance shares, granted by the Board of Directors of Sodexo) is determined under his employment contract with Bellon SA(1).
| Fiscal 2013 | Fiscal 2012 | ||||
|---|---|---|---|---|---|
| Michel Landel Chief Executive Officer (in euro) |
Gross amounts due (before tax) |
Gross amounts paid (before tax) |
Gross amounts due (before tax) |
Gross amounts paid (before tax) |
|
| Fixed compensation | 933,400 | 933,400 | 933,400 | 933,400 | |
| Variable compensation | 1,027,295 (1) | 648,798(2) | 491,937(3) | 1,358,149(4) | |
| Exceptional compensation | - | - | - | - | |
| Director's fees(5) | - | - | - | - | |
| Fringe benefits(6) | 2,400 | 2,400 | 2,386 | 2,386 | |
| TOTAL | 1,963,095 | 1,584,598 | 1,427,723 | 2,293,935 |
(1) This amount corresponds to (i) Michel Landel's performance bonus for Fiscal 2013 (to be paid in Fiscal 2014), corresponding to 87.6% of his Fiscal 2013 salary (as the performance targets were not met in full), and (ii) travel allowances paid during Fiscal 2013 .
(2) This amount corresponds to (i) Michel Landel's performance bonus for Fiscal 2012 paid in Fiscal 2013, corresponding to 47% of his Fiscal 2012 salary (as the performance targets were not met in full), and (ii) travel allowances paid during Fiscal 2013.
(3) This amount corresponds to (i) Michel Landel's performance bonus for Fiscal 2012 paid in Fiscal 2013, corresponding to 47% of his Fiscal 2012 salary (as the performance targets were not met in full), and (ii) travel allowances paid during Fiscal 2012 .
(4) This amount corresponds to (i) Michel Landel's performance bonus for Fiscal 2011 paid in Fiscal 2012, corresponding to 144% of his Fiscal 2011 salary (as the quantitative performance targets were exceeded), and (ii) travel allowances paid during Fiscal 2012 .
(5) Michel Landel is not paid a director's fee for his directorship of Sodexo SA.
(6) Michel Landel has the use of a company car.
(1) The services agreement between Bellon SA and Sodexo is subject to the procedure applicable to regulated related party agreements and is described in detail in sections 7.2 and 4.4.2 of this Registration Document.
| Date of plan | Number of shares granted in the fiscal year |
Value of shares(1) (in euro) |
Vesting date | End of lock-up period |
Performance condition |
|
|---|---|---|---|---|---|---|
| Michel Landel Chief Executive Officer |
April 25, 2013 | 37,000(2) | 1,967,660 | April 25, 2016 | April 25, 2018 | YES(3) |
(1) Performance shares are measured at fair value at the grant date, taking into account the terms and conditions of grant (see note 4.22 to the consolidated financial statements). An accounting charge for the share grants is recognized over a period of three years.
(2) Representing 0.02% of share capital and 4.40% of all free shares granted during the fiscal year by the Board of Directors (within the limits defined in the 12th resolution of the Shareholders' Meeting of January 21, 2013).
(3) The shares will vest only if cumulative annual growth in Group net income is at least 6% between Fiscal 2012 and Fiscal 2015 at constant currency exchange rates and excluding exceptional items.
The Chief Executive Offi cer did not receive or exercise any stock options in Fiscal 2013.
| Michel Landel Chief Executive Officer (in euro) |
Fiscal 2013 | Fiscal 2012 |
|---|---|---|
| Compensation due (gross, before tax) | 1,963,095 | 1,427,723 |
| Value of options | N/A | 1,496,515 |
| Value of performance shares | 1,967,660 | N/A |
| TOTAL | 3,930 ,755 | 2,924,238 |
| Employment contract |
Supplemental retirement plan |
Actual or potential liability for compensation or benefits resulting from termination or change of position |
Compensation in connection with a non-compete clause |
|||||
|---|---|---|---|---|---|---|---|---|
| Yes | No | Yes | No | Yes | No | Yes | No | |
| Michel Landel Chief Executive Officer |
||||||||
| Date appointed: January 9, 2005 |
X | X | X | X | ||||
| No fixed term |
Based on the recommendation of the Compensation Committee, the Board of Directors has decided to maintain Michel Landel's employment contract with Bellon SA. This situation is reviewed on a regular basis by the Compensation Committee and the Board of Directors. His mandate is considered to be a continuation of the salaried activities he has carried out since entering the Group in 1984. The Compensation Committee considered it would be inequitable to call into question his retirement plan. Michel Landel was aged 61 at August 31, 2013. There is no contractual indemnity if the employment contract were to be terminated.
Michel Landel's supplemental retirement plan provides for payment of a pension amounting to 14% of his average fi xed salary paid to him during the three years preceding his retirement, provided that he has participated in the plan for at least fi ve years. This is in addition to the pensions due him under compulsory retirement plans, provided that he is employed by the Company at the time of his retirement. The cumulative liability for Michel Landel as of August 31, 2013 was 2,407,816 euro, and the charge recognized during the year was 201,696 euro.
As decided by the Board of Directors on November 6, 2008 and appro ved by the Combined General Shareholders' Meeting of January 19, 2009, Michel Landel is entitled to compensation in the event of termination of his appointment as Chief Executive Offi cer (excluding voluntary termination or retirement and unless revoked for cause), for which a payment will be made to him in an amount equal to twice the gross annual compensation (fi xed and variable) received during the 12 months preceding the termination. The payment of the indemnity in the case of termination of the Chief Executive Offi cer appointment will only be made if, at constant consolidation scope and currency exchange rates, the annual increase in the Sodexo Group's consolidated operating profi tis equal to or higher than 5% for each of the three fi scal years ended prior to the termination of the appointment.
The Non-Executive Directors are the members of the Board of Directors of Sodexo, excluding the Chairman of the Board and the Chief Executive Offi cer.
The total annual amount of directors' fees available for payment to the directors of Sodexo was set at 580,000 euro by the Combined Shareholders' Meeting of January 23, 2012. The total amount of directors' fees actually paid to all directors (directors, executive and non-executive corporate offi cers) for Fiscal 2013 was 561,840 euro, as compared to 526,120 euro for Fiscal 2012.
Directors' fees were calculated and paid in accordance with the Board's Internal Rules, based on the following criteria established for Fiscal 2013:
Directors' fees paid to non-executive corporate offi cers in offi ce as of August 31, 2013 for Fiscal 2012 and Fiscal 2013 were as follows:
| Members of the Board of Directors (other than the Chairman of the Board of Directors and the Chief Executive Officer) |
Fiscal 2013 (in euro) |
Fiscal 2012 (in euro) |
|---|---|---|
| Robert Baconnier | 52,010 | 51,830 |
| Patricia Bellinger | 94,740 | 90,720 |
| Astrid Bellon | 34,000 | 29,400 |
| Bernard Bellon(1) | 44,870 | 44,980 |
| François-Xavier Bellon | 36,000 | 35,280 |
| Françoise Brougher | 39,000 | 21,640 |
| Sophie Bellon | 45,735 | 44,830 |
| Paul Jeanbart | 36,000 | 31,360 |
| Alain Marcheteau | 45,735 | 45,680 |
| Nathalie Szabo | 44,870 | 43,130 |
| Peter Thompson | 37,140 | 35,590 |
(1) This total includes 2,000 euro in directors' fees paid by Bellon SA in Fiscal 2012 and Fiscal 2013 for his appointment as member of the Supervisory Board of Bellon SA.
No stock options or free shares have been granted to Non-Executive Directors, and they are not eligible for any supplemental retirement plan or compensation or benefi ts potentially resulting from the assumption, termination or change of duties.
| Fiscal 2013 (in euro) |
Fiscal 2012 (in euro) |
|||||
|---|---|---|---|---|---|---|
| Total annual compensation | Total annual compensation | |||||
| Fixed | Variable | Fringe benefits | Fixed | Variable (1) |
Fringe benefits | |
| Astrid Bellon(2) | 105,768 | - | - | 97,296 | - | - |
| François-Xavier Bellon(2) | 105,768 | - | - | 97,296 | - | - |
| Sophie Bellon(3) | 304,240 | - | 2,665 | 294,304 | 33,672 | 2,940 |
| Nathalie Szabo(4) | 285,772 | - | 4,178 | 272,711 | - | 4,015 |
| Patricia Bellinger(5) | 38,240 | - | 39,650 | - | - |
(1) Variable compensation is conditioned upon meeting quantitative and qualitative targets.
(2) Compensation paid for membership on the Management Board of Bellon SA.
(3) Compensation paid for her position as Chair of the Management Board of Bellon SA (164,304 euro for Fiscal 2012 and 174,240 euro for Fiscal 2013), for her position as Chief Executive Officer of Sodexo France Corporate (163,672 euro for Fiscal 2012 and 60,000 euro for Fiscal 2013 on a pro rated basis), and for her position as Group Special Advisor Research and Development Innovation (70,000 euro for Fiscal 2013 on a pro rated basis). Sophie Bellon has the use of a company car.
(4) Compensation paid for her membership of the Management Board of Bellon SA (147,300 euro for Fiscal 2012 and 155,772 euro for Fiscal 2013) and for her position as Chief Executive Officer of Sodexo Prestige (125,411 euro for Fiscal 2012 and 130,000 euro for Fiscal 2013). Nathalie Szabo has the use of a company car.
(5) Compensation paid for her membership of the Business Advisory Board of Sodexo, Inc. in the United States (USD 50,000 converted at the average currency exchange rate for the fiscal year).
The compensation of members of the Executive Committee comprises a fixed salary and an annual performance-based bonus, plus, where applicable, a medium-term incentive bonus, intended to compensate the achievement of ambitious earnings objectives over a period of three consecutive fi scal years. Members of the Executive Committee also have a long-term incentive plan consisting of stock options and free shares, half of which are performance shares (for more information on this, see section 7.3.4.).
Depending on the manager, the annual performancebased bonus represents between 50 and 100% of the fi xed salary, conditional upon fulfi llment of targets, and may be increased to 150% if quantitative targets are exceeded. For operational managers, 90% of this bonus depends on fulfi llment of fi nancial performance targets in the fi scal year elapsed, either by the Group or by the operating entity under the executive's management. The remaining 10% depends on individual qualitative targets. For managers in staff functions, 70% of the bonus depends on fulfi llment of fi nancial performance targets by the Group in the fi scal year elapsed; 30% depends on individual qualitative targets.
The bonus is calculated and paid following the close of the fi scal year to which it applies and aft er completion of the audit of the fi nancial statements.
In addition to this monetary compensation, Executive Committee members receive fringe benefi ts (primarily, a car), and retirement plan contributions for members under employment contract with one of the Group's foreign companies.
Total compensation paid by the Group to members of the Executive Committee in their position as of August 31, 2013 (including the Chief Executive Offi cer, details of whose compensation are provided in section 7.3.1.2 of this document), amounted to 8,569,400 euro. This amount comprises a fi xed portion of 4,237,787 euro, a variable portion of 4,310,722 euro (comprising the Fiscal 2012 performance-based bonus, the Fiscal 2012 medium-term incentive plan , and travel allowances which vary depending on the countries visited and the length of stay), and 20,890 euro of contributions to the abovementioned retirement plans.
The Group's incentive compensation policy for managers has two objectives:
Until Fiscal 2012, as part of this policy stock options were granted at regular intervals in accordance with resolutions adopted at Annual Shareholders' Meetings. The plans met the following requirements:
• vesting of options is subject to conditions regarding the benefi ciary's presence in the Sodexo Group and, for plans subsequent to 2007, to the achievement of an annual increase in Group net income of at least 6% over three years at constant currency exchange rates. However, this latter condition applies only to a certain portion of the stock options granted to each benefi ciary (between 0 and 50%, except for the Chief Executive Offi cer, whose grant is wholly subject to the performance condition), the remainder of the options vesting in equal increments over 4 years. It should be noted that the performance condition included in the stock option plan documents for the December 13, 2010 plan was attained as of the close of Fiscal 2013, because, in compliance with the related grant documents and as recommended by the Compensation Committee, the Board of Directors decided to exclude exceptional items from the calculation of Group net income for Fiscal 2013.
The twelft h resolution adopted by the Annual Shareholders' Meeting on January 21, 2013 authorized the Board of Directors to make grant free shares from existing shares and/or shares to be issued by the Company for the benefi t of all or certain employees and/or corporate offi cers. At the same time, the Annual Shareholders' Meeting decided that the authorization for the Board of Directors to grant free shares would cancel, for its remaining duration, the existing authorization to grant stock options. As a result, at the Board meeting on April 25, 2013, the Board of Directors granted free shares instead of the stock options previously used to strengthen the commitment of managers to supporting the Group's growth and to increase employee share ownership.
Shares granted under this new long-term incentive program will vest only if the benefi ciary is still working for the Group on the vesting date. In addition, a performance condition applies to a certain proportion of the grant (ranging from 0 to 50% depending on the managers concerned, except for the Chief Executive Offi cer who receives only performance shares). The performance condition concerns cumulative annual growth in Group net income, which must represent at least 6% over a period of three fi scal years, at constant exchange rates and excluding exceptional items.
The vesting period diff ers between the Plan reserved for employees in France and the International Plan. For the Plan reserved for employees in France, the vesting period is two years for shares not subject to any performance condition and three years for performance shares, subject in both cases to the benefi ciary still working for the Group on the vesting date. In addition, the vested shares are subject to a two-year lock-up as from the vesting date. For the International Plan, the vesting period is four years and the vested shares are not subject to any lock-up period. Consequently, the shares granted by the Board of Directors on April 25, 2013 will be free of all restrictions, provided that the benefi ciary is still working for the Group and that the performance conditions, if any, have been met (i) from April 2017 for shares granted under the Plan reserved for employees in France that are not subject to performance conditions ("2+2 Plan"), (ii) from April 2018 for shares granted under the Plan reserved for employees in France that are subject to performance conditions ("3+2 Plan"), and (iii) from April 2017 for shares in the International Plan ("4+0 Plan").
The number of unexercised stock options issued by the Company to managers in the Group in connection with various plans still in eff ect as of August 31, 2013 was 5,007,293 (around 3.19% of the capital at that date) for a total amount of 234,165,799 euro. The number of options exercisable as of August 31, 2013 was 2,133,493 options, each entitling the holder to one Sodexo share if exercised.
7
Compensation
| Date of Shareholders' Meeting |
Date of Board meeting granting stock option plan(1) |
Total number of options granted(2) |
Total number of options granted to Corporate Officers (Michel Landel) |
Start date of vesting period |
|
|---|---|---|---|---|---|
| January 31, 2006 | January 16, 2007 (A1) | 502,600 | 90,000* | January 16, 2008 | |
| January 31, 2006 | January 16, 2007 (A2) | 337,600 | January 16, 2008 | ||
| January 31, 2006 | January 16, 2007 (B) | 500,000 | January 16, 2008 | ||
| January 31, 2006 | January 16, 2007 (C) | 4,500 | January 16, 2008 | ||
| January 31, 2006 | April 24, 2007 (A1) | 20,000 | April 24, 2008 | ||
| January 31, 2006 | April 24, 2007 (A2) | 1,600 | April 24, 2008 | ||
| January 31, 2006 | September 11, 2007 (B) | 40,000 | September 11, 2008 | ||
| January 31, 2006 | January 7, 2008 (A1) | 619,300 | 100,000* | 50% of the options: January 7, 2009 50% of the options: July 1, 2011(4) |
|
| January 31, 2006 | January 7, 2008 (A2) | 451,700 | 50% of the options: January 7, 2009 50% of the options: January 7, 2011(4) |
||
| January 31, 2006 | January 7, 2008 (B) | 555,200 | 50% of the options: January 7, 2009 50% of the options: January 7, 2011(4) |
||
| January 31, 2006 | September 9, 2008 (A1) | 30,000 | 50% of the options: September 9, 2009 50% of the options: September 9, 2011(4) |
||
| January 31, 2006 | September 9, 2008 (A2) | 15,000 | 50% of the options: September 9, 2009 50% of the options: September 9, 2011(4) |
||
| January 31, 2006 | January 19, 2009 (A1) | 631,575 | 100,000* | 50% of the options: January 19, 2010 50% of the options: January 19, 2012(4) |
(1) Beneficiaries of plans:
(A) Plan reserved for non-U.S. employees.
(A1) Plan reserved for employees resident in France.
(A2) Plan reserved for employees non-resident in France.
(A3) Plan reserved for corporate officers.
(B) Plan reserved for employees resident in North America.
(C) Plan reserved for U.S. employees non-resident in the U.S.
(2) Total number of options granted by the Board of Directors at grant date.
(3) Exercise price adjusted after capital transactions carried out since grant date.
(4) Subject to achieving an annual increase in Group net income of at least 6% over three years at constant currency exchange rates. (5) Total number of options cancelled as a result of departure of beneficiaries, and for plans granted in 2008 due to non-fulfillment of
performance conditions, as specified in the rules governing the plans.
* Under article L.225-185 of the French Commercial Code, the Board of Directors has decided that Michel Landel, the only Corporate Officer (mandataire social) granted stock options, is required to hold a number of shares received upon exercise of the stock options related to these plans, equivalent in value to 30% of his base salary as of the date of exercise of these options for the duration of his mandate.
Compensation
| Expiration date | Exercise price(3) (in euro) |
Terms of exercise | Cumulative number of shares purchased as of Aug. 31, 2013 |
Cumulative number of options cancelled(5) |
Options out-standing as of Aug. 31, 2013 |
|---|---|---|---|---|---|
| 25% at each | |||||
| January 15, 2014 | 47.82 | anniversary date | 284,945 | 49,566 | 168,097 |
| January 15, 2013 | 47.82 | 25% at each anniversary date |
270,516 | 64,878 | 0 |
| January 15, 2013 | 47.82 | 25% at each anniversary date |
451,266 | 48,142 | 0 |
| January 15, 2013 | 47.82 | 25% at each anniversary date |
0 | 4,504 | 0 |
| 25% at each | |||||
| April 23, 2014 | 55.36 | anniversary date 25% at each |
20,014 | 0 | 0 |
| April 23, 2013 | 55.36 | anniversary date | 1,602 | 0 | 0 |
| September 10, 2013 | 47.17 | 25% at each anniversary date |
40,028 | 0 | 0 |
| January 6, 2015 | 42.27 | 12.5% at each anniversary date 50% at the 3rd anniversary date(4) |
179,433 | 347,214 | 93,159 |
| January 6, 2014 | 42.27 | 12.5% at each anniversary date 50% at the 3rd anniversary date(4) |
159,335 | 267,713 | 25,056 |
| January 6, 2014 | 42.27 | 12.5% at each anniversary date 50% at the 3rd anniversary date(4) |
232,583 | 296,347 | 26,654 |
| September 8, 2015 | 45.56 | 12.5% at each anniversary date 50% at the 3rd anniversary date(4) |
15,000 | 15,000 | 0 |
| September 8, 2014 | 45.56 | 12.5% at each anniversary date 50% at the 3rd anniversary date(4) |
7,500 | 7,500 | 0 |
| January 18, 2016 | 39.40 | 12.5% at each anniversary date 50% at the 3rd anniversary date(4) |
317,237 | 50,201 | 264,137 |
7 CORPORATE GOVERNANCE
Compensation
| Date of Shareholders' Meeting |
Date of Board meeting granting stock option plan(1) |
Total number of options granted(2) |
Total number of options granted to Corporate Officers (Michel Landel) |
Start date of vesting period |
|
|---|---|---|---|---|---|
| January 31, 2006 | January 19, 2009 (A2) | 447,225 | 50% of the options: January 19, 2010 50% of the options: January 19, 2012(4) |
||
| January 31, 2006 | January 19, 2009 (B) | 545,100 | 50% of the options: January 19, 2010 50% of the options: January 19, 2012(4) |
||
| January 19, 2009 | January 11, 2010 (A1) | 553,450 | 50% of the options: January 11, 2011 50% of the options: January 11, 2013(4) |
||
| January 19, 2009 | January 11, 2010 (A2) | 482,250 | 50% of the options January 11, 2011 50% of the options: January 11, 2013(4) |
||
| January 19, 2009 | January 11, 2010 (A3) | 100,000 | 100,000* | 100% of the options: January 11, 2013(4) |
|
| January 19, 2009 | January 11, 2010 (B) | 564,000 | 50% of the options: January 11, 2011 50% of the options: January 11, 2013(4) |
||
| January 19, 2009 | December 13, 2010 (A1a) | 63,650 | December 13, 2011 | ||
| January 19, 2009 | December 13, 2010 (A1b) | 282,650 | 70% of the options December 13, 2011 30% of the options: December 13, 2013(4) |
||
| January 19, 2009 | December 13, 2010 (A1c) | 219,000 | 50% of the options December 13, 2011 50% of the options: December 13, 2013(4) |
||
| January 19, 2009 | December 13, 2010 (A2a) | 50,850 | December 13, 2011 | ||
| January 19, 2009 | December 13, 2010 (A2b) | 388,850 | 70% of the options December 13, 2011 30% of the options: December 13, 2013(4) |
(1) Beneficiaries of plans:
Compensation
| Expiration date | Exercise price(3) (in euro) |
Terms of exercise | Cumulative number of shares purchased as of Aug. 31, 2013 |
Cumulative number of options cancelled(5) |
Options out-standing as of Aug. 31, 2013 |
|---|---|---|---|---|---|
| 12.5% at each anniversary date 50% at the |
|||||
| January 18, 2015 | 39.40 | 3rd anniversary date(4) | 301,066 | 73,455 | 72,704 |
| 12.5% at each anniversary date 50% at the |
|||||
| January 18, 2015 | 39.40 | 3rd anniversary date(4) | 420,828 | 23,280 | 100,992 |
| 12.5% at each anniversary date 50% at the |
|||||
| January 10, 2017 | 39.88 | 3rd anniversary date(4) | 26,697 | 48,475 | 478,278 |
| 12.5% at each anniversary date 50% at the |
|||||
| January 10, 2016 | 39.88 | 3rd anniversary date(4) | 225,001 | 54,745 | 202,504 |
| January 10, 2017 | 39.88 | 100% at the 3rd anniversary date(4) |
0 | 0 | 100,000 |
| 12.5% at each anniversary date 50% at the |
|||||
| January 10, 2016 | 39.88 | 3rd anniversary date(4) | 304,462 | 23,926 | 235,612 |
| December 12, 2017 | 48.37 | 25% at each anniversary date |
825 | 7,125 | 55,700 |
| 17.5% at each anniversary date 30% at the |
|||||
| December 12, 2017 | 48.37 | 3rd anniversary date(4) | 1,750 | 26,150 | 254,750 |
| December 12, 2017 | 48.37 | 12.5% at each anniversary date 50% at the 3rd anniversary date(4) |
0 | 0 | 219,000 |
| 25% at each | |||||
| December 12, 2016 | 48.37 | anniversary date | 11,362 | 6,025 | 33,463 |
| December 12, 2016 | 48.37 | 17.5% at each anniversary date 30% at the 3rd anniversary date(4) |
69,743 | 51,642 | 267,465 |
7 CORPORATE GOVERNANCE
Compensation
| Date of Shareholders' Meeting |
Date of Board meeting granting stock option plan(1) |
Total number of options granted(2) |
Total number of options granted to Corporate Officers (Michel Landel) |
Start date of vesting period |
|
|---|---|---|---|---|---|
| January 19, 2009 | December 13, 2010 (A2c) | 53,000 | 50% of the options December 13, 2011 50% of the options: December 13, 2013(4) |
||
| January 19, 2009 | December 13, 2010 (A3) | 120,000 | 120,000* | 100% of the options: December 13, 2013(4) |
|
| January 19, 2009 | December 13, 2010 (Ba) | 50,000 | December 13, 2011 | ||
| January 19, 2009 | December 13, 2010 (Bb) | 453,700 | 70% of the options December 13, 2011 30% of the options: December 13, 2013(4) |
||
| January 19, 2009 | December 13, 2010 (Bc) | 53,000 | 50% of the options December 13, 2011 50% of the options: December 13, 2013(4) |
||
| January 19, 2009 | December 13, 2011 (A1a) | 57,150 | December 13, 2012 | ||
| January 19, 2009 | December 13, 2011 (A1b) | 358,500 | 70% of the options December 13, 2012 30% of the options: December 13, 2014(4) |
||
| January 19, 2009 | December 13, 2011 (A1c) | 330,000 | 50% of the options December 13, 2012 50% of the options: December 13, 2014(4) |
||
| January 19, 2009 | December 13, 2011 (A2a) | 74,500 | December 13, 2012 | ||
| January 19, 2009 | December 13, 2011 (A2b) | 430,300 | 70% of the options December 13, 2012 30% of the options: December 13, 2014(4) |
||
| January 19, 2009 | December 13, 2011 (A2c) | 65,000 | 50% of the options December 13, 2012 50% of the options: December 13, 2014(4) |
||
| January 19, 2009 | December 13, 2011 (A3) | 135,000 | 135,000* | 100% of the options: December 13, 2014(4) |
(1) Beneficiaries of plans:
(A) Plan reserved for non-U.S. employees.
(A1) Plan reserved for employees resident in France.
(A2) Plan reserved for employees non-resident in France.
(A3) Plan reserved for corporate officers.
(B) Plan reserved for employees resident in North America.
(C) Plan reserved for U.S. employees non-resident in the U.S.
(2) Total number of options granted by the Board of Directors at grant date.
(3) Exercise price adjusted after capital transactions carried out since grant date.
(4) Subject to achieving an annual increase in Group net income of at least 6% over three years at constant currency exchange rates.
(5) Total number of options cancelled as a result of departure of beneficiaries, and for plans granted in 2008 due to non-fulfillment of performance conditions, as specified in the rules governing the plans.
* Under article L.225-185 of the French Commercial Code, the Board of Directors has decided that Michel Landel, the only Corporate Officer (mandataire social) granted stock options, is required to hold a number of shares received upon exercise of the stock options related to these plans, equivalent in value to 30% of his base salary as of the date of exercise of these options for the duration of his mandate.
| Expiration date | Exercise price(3) (in euro) |
Terms of exercise | Cumulative number of shares purchased as of Aug. 31, 2013 |
Cumulative number of options cancelled(5) |
Options out-standing as of Aug. 31, 2013 |
|---|---|---|---|---|---|
| 12.5% at each anniversary date 50% at the |
|||||
| December 12, 2016 | 48.37 | 3rd anniversary date(4) | 0 | 0 | 53,000 |
| December 12, 2017 | 48.37 | 100% at the 3rd anniversary date(4) |
0 | 0 | 120,000 |
| 25% at each | |||||
| December 12, 2016 | 48.37 | anniversary date | 12,433 | 4,500 | 33,067 |
| 17.5% at each anniversary date 50% at the |
|||||
| December 12, 2016 | 48.37 | 3rd anniversary date(4) | 85,289 | 18,281 | 350,130 |
| 12.5% at each anniversary | |||||
| December 12, 2016 | 48.37 | date 30% at the 3rd anniversary date(4) |
13,250 | 0 | 39,750 |
| December 12, 2018 | 51.40 | 25% at each anniversary date |
400 | 2,700 | 54,050 |
| 17.5% at each anniversary date 50% at the |
|||||
| December 12, 2018 | 51.40 | 3rd anniversary date(4) | 1,312 | 33,938 | 323,250 |
| 12.5% at each anniversary date 30% at the |
|||||
| December 12, 2017 | 51.40 | 3rd anniversary date(4) | 0 | 50,000 | 280,000 |
| December 12, 2017 | 51.40 | 25% at each anniversary date |
4,752 | 6,225 | 63,523 |
| December 12, 2017 | 51.40 | 17.5% at each anniversary date 50% at the 3rd anniversary date(4) |
34,125 | 27,721 | 368,454 |
| 12.5% at each anniversary | |||||
| December 12, 2017 | 51.40 | date 30% at the 3rd anniversary date(4) |
0 | 0 | 65,000 |
| December 12, 2018 | 51.40 | 100% at the 3rd anniversary date(4) |
0 | 0 | 135,000 |
7 CORPORATE GOVERNANCE
Compensation
| Date of Shareholders' Meeting |
Date of Board meeting granting stock option plan(1) |
Total number of options granted(2) |
Total number of options granted to Corporate Officers (Michel Landel) |
Start date of vesting period |
|
|---|---|---|---|---|---|
| January 19, 2009 January 19, 2009 |
December 13, 2011 (Ba) December 13, 2011 (Bb) |
58,000 483,500 |
December 13, 2012 70% of the options December 13, 2012 30% of the options: December 13, 2014(4) |
||
| January 19, 2009 | December 13, 2011 (Bc) | 55,000 | 50% of the options December 13, 2012 50% of the options: December 13, 2014(4) |
(1) Beneficiaries of plans:
(A) Plan reserved for non-U.S. employees.
performance conditions, as specified in the rules governing the plans. * Under article L.225-185 of the French Commercial Code, the Board of Directors has decided that Michel Landel, the only Corporate Officer (mandataire social) granted stock options, is required to hold a number of shares received upon exercise of the stock options related to these plans, equivalent in value to 30% of his base salary as of the date of exercise of these options for the duration of his mandate.
The stock option plans created by Sodexho Marriott Services for its employees in North America between 1997 and 2001 and assumed by the Company in 2001 through its wholly-owned subsidiary Sodexo Awards (see note 4.23.4 to the consolidated fi nancial statements), expired on November 6, 2012.
| Stock options grant date |
Total number of options granted |
Start of vesting period |
Expiration date | |
|---|---|---|---|---|
| November 6, 1997 | 112,648 | November 6, 1998 | November 6, 2012 |
(1) Exercise price adjusted for capital transactions carried out since grant date.
(2) Total number of options canceled as a result of departure of beneficiaries, as specified in rules governing the plans.
Compensation
| Expiration date | Exercise price(3) (in euro) |
Terms of exercise | Cumulative number of shares purchased as of Aug. 31, 2013 |
Cumulative number of options cancelled(5) |
Options out-standing as of Aug. 31, 2013 |
|---|---|---|---|---|---|
| December 12, 2017 | 51.40 | 25% at each anniversary date |
6,500 | 4,750 | 46,750 |
| December 12, 2017 | 51.40 | 17.5% at each anniversary date 50% at the 3rd anniversary date(4) |
40,493 | 13,384 | 429,623 |
| December 12, 2017 | 51.40 | 12.5% at each anniversary date 30% at the 3rd anniversary date(4) |
6,875 | 0 | 48,125 |
| Exercise price(1) (in USD) |
Exercise terms | Number of options exercised as of Aug. 31, 2013 |
Cumulative number of options canceled(2) |
Options outstanding as of Aug. 31, 2013 |
|---|---|---|---|---|
| 29.9890 | 25% at each anniversary date |
101,899 | 12,791 | 0 |
Options granted to or exercised by members of the Group Executive Committee under plans still in eff ect in Fiscal 2013 are detailed below:
| Name | Date of Board meeting granting stock option plan |
Number of options granted(1) |
Exercise price (in euro) |
Expiration date | Options exercised as of Aug. 31, 2012 |
Options exercised during the fiscal year |
Options unexercised as of Aug. 31, 2013 |
|---|---|---|---|---|---|---|---|
| E lisabeth Carpentier | January 16, 2007 (A1) | 45,000 | 47.82 | January 15, 2014 | 45,032 | 0 | |
| January 7, 2008 (A1) | 45,000 | 42.27 | January 6, 2015 | 22,516 | 0(2) | ||
| January 19, 2009 (A1) | 41,000 | 39.40 | January 18, 2016 | 41,000 | |||
| January 11, 2010 (A1) | 45,000 | 39.88 | January 10, 2017 | 18,500 | 26,500 | ||
| December 13, 2010 (A1c) | 42,000 | 48.37 | December 12, 2017 | 42,000 | |||
| December 13, 2011 (A1c) | 50,000 | 51.40 | December 12, 2018 | 50,000 | |||
| George Chavel | January 16, 2007 (B) | 16,000 | 47.82 | January 15, 2013 | 16,012 | 0 | 0 |
| September 11, 2007 (B) | 20,000 | 47.17 September 10, 2013 | 20,014 | 0 | 0 | ||
| January 7, 2008 (B) | 50,000 | 42.27 | January 6, 2014 | 25,018 | 0 | 0(2) | |
| January 19, 2009 (B) | 46,000 | 39.40 | January 18, 2015 | 40,250 | 5,750 | 0 | |
| January 11, 2010 (B) | 55,000 | 39.88 | January 10, 2016 | 13,750 | 34,375 | 6,875 | |
| December 13, 2010 (Bc) | 53,000 | 48.37 | December 12, 2016 | 6,625 | 6,625 | 39,750 | |
| December 13, 2011 (Bc) | 55,000 | 51.40 | December 12, 2017 | 6,875 | 48,125 | ||
| Pierre Henry | January 16, 2007 (A2) | 50,000 | 47.82 | January 15, 2013 | 50,035 | 0 | 0 |
| January 7, 2008 (A2) | 50,000 | 42.27 | January 6, 2014 | 25,018 | 0 | 0(2) | |
| January 19, 2009 (A2) | 50,000 | 39.40 | January 18, 2015 | 50,000 | 0 | ||
| January 11, 2010 (A2) | 55,000 | 39.88 | January 10, 2016 | 55,000 | |||
| December 13, 2010 (A2c) | 53,000 | 48.37 | December 12, 2016 | 53,000 | |||
| December 13, 2011 (A2c) | 65,000 | 51.40 | December 12, 2017 | 65,000 | |||
| Siân Herbert-Jones | January 16, 2007 (A1) | 50,000 | 47.82 | January 15, 2014 | 50,035 | ||
| January 7, 2008 (A1) | 50,000 | 42.27 | January 6, 2015 | 25,018(2) | |||
| January 19, 2009 (A1) | 46,000 | 39.40 | January 18, 2016 | 46,000 | |||
| January 11, 2010 (A1) | 50,000 | 39.88 | January 10, 2017 | 50,000 | |||
| December 13, 2010 (A1c) | 47,000 | 48.37 | December 12, 2017 | 47,000 | |||
| December 13, 2011 (A1c) | 55,000 | 51.40 | December 12, 2018 | 55,000 |
(1) Total number of options granted by the Board of Directors at grant date.
(2) As stipulated in the regulations governing the January 7, 2008 plan, 50% of the options granted were cancelled due to non-fulfillment of the performance condition.
| Name | Date of Board meeting granting stock option plan |
Number of options granted(1) |
Exercise price (in euro) |
Expiration date | Options exercised as of Aug. 31, 2012 |
Options exercised during the fiscal year |
Options unexercised as of Aug. 31, 2013 |
|---|---|---|---|---|---|---|---|
| Nicolas Japy | January 16, 2007 (A1) | 40,000 | 47.82 | January 15, 2014 | 40,028 | 0 | 0 |
| January 7, 2008 (A1) | 40,000 | 42.27 | January 6, 2015 | 20,014 | 0 | 0(2) | |
| January 19, 2009 (A1) | 36,000 | 39.40 | January 18, 2016 | 36,000 | 0 | ||
| January 11, 2010 (A1) | 45,000 | 39.88 | January 10, 2017 | 45,000 | |||
| December 13, 2010 (A1c) | 48,000 | 48.37 | December 12, 2017 | 48,000 | |||
| December 13, 2011 (A1c) | 50,000 | 51.40 | December 12, 2018 | 50,000 | |||
| Michel Landel | January 16, 2007 (A1)* | 90,000 | 47.82 | January 15, 2014 | 90,063 | ||
| January 7, 2008 (A1)* | 100,000 | 42.27 | January 6, 2015 | 50,035(2) | |||
| January 19, 2009 (A1)* | 100,000 | 39.40 | January 18, 2016 | 100,000 | |||
| January 11, 2010 (A3)* | 100,000 | 39.88 | January 10, 2017 | 100,000 | |||
| December 13, 2010 (A3)* | 120,000 | 48.37 | December 12, 2017 | 120,000 | |||
| December 13, 2011 (A3)* | 135,000 | 51.40 | December 12, 2018 | 135,000 | |||
| Aurélien Sonet | January 16, 2007 (A1) | 2,502 | 47.82 | January 15, 2014 | 2,502 | 0 | 0 |
| January 7, 2008 (A1) | 2,502 | 42.27 | January 6, 2015 | 1,251(2) | |||
| January 19, 2009 (A1) | 1,600 | 39.40 | January 18, 2016 | 1,600 | |||
| January 11, 2010 (A1) | 3,000 | 39.88 | January 10, 2017 | 3,000 | |||
| December 13, 2010 (A1b) | 15,000 | 48.37 | December 12, 2017 | 15,000 | |||
| December 13, 2011 (A1b) | 35,000 | 51.40 | December 12, 2018 | 35,000 | |||
| Damien Verdier | January 16, 2007 (A1) | 35,000 | 47.82 | January 15, 2014 | 35,025 | 0 | 0 |
| January 7, 2008 (A1) | 40,000 | 42.27 | January 6, 2015 | 20,014 | 0(2) | ||
| January 19, 2009 (A1) | 35,000 | 39.40 | January 18, 2016 | 35,000 | 0 | ||
| January 11, 2010 (A1) | 45,000 | 39.88 | January 10, 2017 | 45,000 | |||
| December 13, 2010 (A1c) | 42,000 | 48.37 | December 12, 2017 | 42,000 | |||
| December 13, 2011 (A1c) | 50,000 | 51.40 | December 12, 2018 | 50,000 |
(1) Total number of options granted by the Board of Directors at grant date.
(2) As stipulated in the regulations governing the January 7, 2008 plan, 50% of the options granted were cancelled due to non-fulfillment of the performance condition.
* Under article L.225-185 of the French Commercial Code, the Board of Directors has decided that Michel Landel, the only Corporate Officer (mandataire social) granted stock options, is required to hold a number of shares received upon exercise of the stock options related to these plans, equivalent in value to 30% of his base salary as of the date of exercise of these options for the duration of his mandate.
| Total number | Weighted average price (in euro) |
|
|---|---|---|
| Options granted during the fiscal year to the ten Group employees receiving the largest number of options |
0 | - |
| Options exercised during the fiscal year by the ten Group employees exercising the largest number of options(1) |
270,761 | 41.00 |
(1) Including 34,576 options granted January 1, 2007, 40,810 options granted on January 7, 2008, 142,500 options granted on January 19, 2009 and 52,875 options granted on January 10, 2010.
A total of 840,755 free shares had been granted to managers as of August 31, 2013 (representing approximately 0.53% of the capital and a dilutive impact of no more than 0.53% based on the share capital at that date). The cost of these free shares was 47,199,986 euro based on fair value at the grant date, taking into account the related terms and conditions. This fi rst allocation concerned 1,123 benefi ciaries.
| Date of Shareholders' Meeting |
Date of Board meeting(1) |
Total number of shares granted |
Total number of shares granted to Corporate Officers (Michel Landel) |
Vesting date(2) | End of lock-up period |
Number of vested shares at October 31, 2013 |
Cumulative number of free shares cancelled(4) |
Free share outstanding as of October 31, 2013 |
|---|---|---|---|---|---|---|---|---|
| January 21, 2013 |
April 25, 2013 (France) |
288,975 | 37,000 | April 25, 2015 or April 25, 2016 |
April 25, 2017 or April 25, 2018 |
0 | 900 | 288,075 |
| January 21, 2013 |
April 25, 2013 (International) |
551,780 | April 25, 2017 | April 25, 2017 | 0 | 1,550 | 550,230 |
(1) Plan beneficiaries:
France: Plan reserved for employees resident in France.
International: Plan reserved for employees not resident in France and for U.S. citizens.
(2) The vesting date of shares varies for the Plan reserved for employees in France, depending on whether or not they are subject to performance conditions.
(3) Shares not subject to performance conditions for employees in France are subject to a two-year lock-up after the vesting date.
(4) Total number of free shares cancelled due to the beneficiaries leaving the Group.
Free shares granted to members of the Executive Committee under the plan approved by the Board of Directors on April 25, 2013 are listed below:
| Name | Number of shares granted(1) |
Vesting date(2) | End of lock-up period(3) |
|---|---|---|---|
| E lisabeth Carpentier | 13,000 | April 25, 2015 or April 25, 2016 | April 25, 2017 or April 25, 2018 |
| George Chavel | 14,250 | April 25, 2017 | April 25, 2017 |
| Pierre Henry | 17,000 | April 25, 2017 | April 25, 2017 |
| Siân Herbert-Jones | 14,250 | April 25, 2015 or April 25, 2016 | April 25, 2017 or April 25, 2018 |
| Nicolas Japy | 13,000 | April 25, 2015 or April 25, 2016 | April 25, 2017 or April 25, 2018 |
| Michel Landel | 37,000* | April 25, 2016 | April 25, 2018 |
| Aurélien Sonet | 10,000 | April 25, 2015 or April 25, 2016 | April 25, 2017 or April 25, 2018 |
| Damien Verdier | 13,000 | April 25, 2015 or April 25, 2016 | April 25, 2017 or April 25, 2018 |
(1) 50% of shares granted to each beneficiary are performance shares, except for Michel Landel, Chief Executive Director, who only receives performance shares. Refer to section 7.3.4 for more information regarding performance conditions, vesting dates, and lock-up periods for the Plan reserved for employees in France and the International Plan.
(2) The vesting date of shares varies for the Plan reserved for employees in France, depending on whether or not they are subject to performance conditions.
(3) Shares not subject to performance conditions for employees in France are subject to a two-year lock-up after the vesting date.
* In accordance with article L.225-197-1 of the French Commercial Code, the Board of Directors has decided that Michel Landel, the only Corporate Officer (mandataire social) to be granted performance shares, is required to hold in registered form a number of these shares equivalent in value to 30% of his base salary as of the date of delivery of the shares for the duration of his mandate.
| Total number | Value of shares (in euro)** |
|
|---|---|---|
| Free shares granted during Fiscal 2013 to the ten Group employees receiving the largest number of shares |
126,500 | 6,971,181 |
** Based on estimated fair value at the grant date, taking into account performance terms and conditions (see note 4.22 to the consolidated financial statements).
Audit fees
| PricewaterhouseCoopers | KPMG | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Amount | % | Amount | % | ||||||
| (in millions of euro excluding VAT) | Fiscal 2013 |
Fiscal 2012 |
Fiscal 2013 |
Fiscal 2012 |
Fiscal 2013 |
Fiscal 2012 |
Fiscal 2013 |
Fiscal 2012 |
|
| • Audit | |||||||||
| Audit of individual company financial statements and consolidated financial statements |
|||||||||
| Issuer | 0.7 | 0.6 | 10% | 10% | 0.6 | 0.6 | 14% | 14% | |
| Consolidated subsidiaries | 4.9 | 4.8 | 75% | 74% | 3.5 | 3.5 | 80% | 80% | |
| Total audit | 5.6 | 5.4 | 85% | 84% | 4.1 | 4.1 | 94% | 94% | |
| • Audit-related services directly related to the external auditors engagement |
|||||||||
| Issuer | 0.1 | 0.4 | 2% | 6% | 0.1 | 0.1 | 2% | 2% | |
| Consolidated subsidiaries | 0.8 | 0.5 | 12% | 8% | 0.1 | 0.1 | 2% | 2% | |
| Total audit-related services | 0.9 | 0.9 | 14% | 14% | 0.2 | 0.2 | 4% | 4% | |
| SUB-TOTAL – AUDIT | 6.5 | 6.3 | 99% | 98% | 4.3 | 4.3 | 98% | 98% | |
| • Other services to consolidated subsidiaries | |||||||||
| Legal and tax | 0.1 | 0.1 | 1% | 2% | 0.1 | 0.1 | 2% | 2% | |
| Other | |||||||||
| SUB-TOTAL – OTHER SERVICES | 0.1 | 0.1 | 1% | 2% | 0.1 | 0.1 | 2% | 2% | |
| TOTAL FEES | 6.6 | 6.4 | 100% | 100% | 4.4 | 4.4 | 100% | 100% |
In order to ensure that the Group receives a consistent and high-quality service, and to centralize relations with the external auditors at Senior Management and Audit Committee level, the Audit Committee has prepared a plan whereby one or the other of the international fi rms retained as external auditors by Sodexo (PricewaterhouseCoopers and KPMG, both members of the Regional Company of External Auditors of Versailles) is appointed to act as auditor to nearly all Group subsidiaries representing 95% of fi nancial statement audit fees. 57% of these fees are paid to PricewaterhouseCoopers and 38% to KPMG.
Audit fees paid by Group subsidiaries to fi rms other than PricewaterhouseCoopers and KPMG (and member fi rms of their international networks) amounted to 0.5 million euro for Fiscal 2013.
The 0.2 million euro increase in fees paid to PricewaterhouseCoopers is primarily due to an increase in consolidation scope in the U.S. and to acquisition projects.
All services performed by the external auditors during Fiscal 2013 were approved in advance by the Audit Committee.
The Audit Committee has established and implemented a policy to approve all audit engagements and fees and to pre-approve other services provided by the external auditors.

| 8.1 | BOARD REPORT | |
|---|---|---|
| PRESENTATION OF | ||
| RESOLUTIONS SUBMITTED | ||
| TO THE COMBINED ANNUAL | ||
| SHAREHOLDERS' MEETING, | ||
| JANUARY 21, 2014 | 328 | |
| 8.1.1 | Ordinary business | 328 |
|---|---|---|
| 8.1.2 | Extraordinary business | 332 |
| 8.1.3 | Ordinary business | 334 |
| 8.1.4 | Use by the Board of authorizations |
to increase the share capital 334
| 8.2.1 | Ordinary business | 335 |
|---|---|---|
| 8.2.2 | Extraordinary resolutions | 338 |
| 8.2.3 | Ordinary business | 343 |
Board Report
Presentation of Resolutions submitted to the Combined Annual Shareholders' Meeting, January 21, 2014
The Board of Directors is requesting the Shareholders' Meeting to adopt the individual company financial statements of Sodexo for Fiscal 2013 presenting net income of 342 million euro and the consolidated fi nancial statements of the Group presenting profi t attributable to equity holders of the parent of 439 million euro.
This resolution relates to appropriation of net income for Fiscal 2013 and the distribution of a dividend. The Board of Directors is requesting the Shareholders' Meeting's approval of its proposal to distribute a cash dividend of 1.62euro per share, an increase of nearly 2% overthe prior year .
In addition, and for the fi rst time since the dividend premium system was adopted by the Shareholders' Meeting held on January 24, 2011, shares held in registered form since at least August 31, 2009 and still held when the Fiscal 2013 dividend becomes payable, will automatically be entitled, without any additional formality, to a 10% dividend premium (rounded down to the nearest cent), representing an additional 0.16euro per share. The number of shares eligible for this dividend premium may not exceed 0.5% of the share capital for any single shareholder (corresponding to a maximum of 785,660 shares per shareholder based on the Company's capital as of August 31, 2013).
The dividend and dividend premium (for eligible shares) will become payable on February 4, 2014, with a NYSE Euronext Paris ex-dividend date of January 30, 2014. The record date – i.e. the date before which an investor must own the shares in order to receive the dividend – will be February 3, 2014.
In the third resolution the Board is requesting shareholders to ratify a services agreement entered into between Sodexo SA and Bellon SA, which falls within the scope of application of articles L.225-38 et seq. of the French Commercial Code. The signature of the agreement was authorized in advance by the Board of Directors at its meeting on April 16, 2013 (with Michel Landel and the directors who are members of the Bellon family did not take part in the vote). The amounts invoiced in connection with this agreement are set out in the Statutory Auditors' Special Report on Regulated Agreements and Commitments in section 4.4.2 of this Registration Document.
A services agreement has been in place between Sodexo SA and Bellon SA since 1991, under which Bellon SA provides assistance and advisory services to Sodexo and other Group companies – both directly and through qualifi ed specialists – in a number of diff erent areas, including strategy, finance, accounting, human resources and investment policies. Under the agreement, Bellon SA also provides Sodexo with assistance and advisory services on developing the Group's general policies in these areas and on implementing these policies in a coordinated way throughout the Group's various activities in order to ensure that its business is conducted in the best possible conditions.
As part of its measures to improve its Corporate Governance and enhance shareholder information, Sodexo decided to redefi ne the terms and conditions of this service agreement which, as mentioned above, has been in force within the Group for over 20 years. In particular, the term of the agreement has been changed in order to submit it to shareholders for approval on a regular basis, i.e., every fi ve years.
In addition, and again in order to reinforce the Company's Corporate Governance, on April 16, 2013 the Board of Directors decided that in the future, Sodexo's Audit Committee will perform an annual review of the fees payable under the agreement and of any changes to them.
For Fiscal 2013, Bellon SA invoiced 6.2 million euro excluding VAT to Sodexo under the agreement, unchanged from Fiscal 2012. This amount represents (i) 5.7 million euro in compensation (including payroll taxes) paid to Michel Landel (Chief Executive Officer), Elisabeth Carpentier (Group Executive Vice President and Chief Human Resources Offi cer) and Siân Herbert-Jones (Group Executive Vice President and Chief Financial Officer), who are employed and paid directly by Bellon SA, (ii) 0.2 million euro in fees paid to external consultants, and (iii) 0.3 million euro corresponding to a 5% mark-up.
Shareholders are being invited to vote only on new regulated related party agreements entered into during Fiscal 2013. The agreements and commitments already approved at Shareholders' Meetings in previous years are not being re-submitted for approval.
The directorships of Michel Landel, Paul Jeanbart, Peter Thompson and Patricia Bellinger expire at the close of the Annual Shareholders' Meeting on January 21, 2014.
The Board of Directors is proposing that the shareholders re-elect Michel Landel, Paul Jeanbart and Patricia Bellinger to the Board for a period of three years ending at the close of the Annual Shareholders' Meeting called to adopt the fi nancial statements for the fi scal year ended August 31, 2016 and Peter Thompson for a one-year period ending at the close of the Annual Shareholders' Meeting called to adopt the fi nancial statements for the fi scal year ended August 31, 2014 (in order to stagger the re-election of directors in accordance with article 11-1 of the Company's bylaws).
Biographical information on these directors is provided in section 7.1.1.2 of this Registration Document.
Alain Marcheteau – who has been a member of Sodexo's Board of Directors since January 25, 2010 and whose term of offi ce expires at the close of the Annual Shareholders' Meeting on January 21, 2014 – has stated that he will not be seeking re-election. Pierre Bellon thanks him both personally and on behalf of the Board of Directors and all of the Company's shareholders for the valuable experience he has brought to the Group during his time on the Board.
The preparation for and participation in Board and committee meetings requires an increasing amount of time and personal commitment from board members. Accordingly, in order to be able to hold more board committee meetings and, as appropriate, increase the number of committee members, the Board requests that shareholders approve an increase in the maximum aggregate amount of directors' fees. These fees will be allocated to each individual director in strict compliance with the Board's Internal Rules.
Consequently, the Shareholders' Meeting is requested to set at 630,000 euro the maximum total amount of directors' fees payable for the current fi scal year and each subsequent fi scal year. This new amount will remain in eff ect until such time as the Shareholders' Meeting makes a new decision.
For information, since Fiscal 2012 the maximum aggregate amount of directors' fees was set at 580,000 euro per fi scal year.
Pursuant to the recommendations in the AFEP-MEDEF Code of Corporate Governance for listed companies, as revised in June 2013 (section 24.3) – to which the Company refers for Corporate Governance matters in application of article L.225-37 of the French Commercial Code – shareholders are invited in the ninth and tenth resolutions to give their opinion on the compensation and benefi ts due or awarded for Fiscal 2013 to each corporate offi cer, namely Pierre Bellon, Chairman of the Board of Directors, and Michel Landel, Chief Executive Offi cer. Further information on these corporate offi cers' compensation and benefi ts is provided in section 7.3.1 of this Registration Document.
| Type of compensation or benefits | Amount | Comments |
|---|---|---|
| Director's fees | €53,740 | The amount paid to each director is calculated in accordance with the Board of Directors' Internal Rules and the criteria set out in section 7.3.2.1 of this Registration Document. |
In his capacity as Chairman of the Company's Board of Directors, Pierre Bellon does not receive any of the following types of compensation or benefi ts: fi xed salary, annual bonus, multi-year bonus, exceptional bonus, stock options, performance shares, signing-on bonus, compensation for loss of offi ce, supplemental retirement benefi ts or any other type of benefi t.
| Type of compensation or benefits |
Amount | Comments |
|---|---|---|
| Fixed salary | €933,400 | Pre-tax gross amount due for the fiscal year. |
| Annual bonus | €1,027,295 | This amount corresponds to (i) Michel Landel's performance bonus for Fiscal 2013 (to be paid in Fiscal 2014), corresponding to 87.6% of his Fiscal 2013 fixed salary (as the performance targets were not met in full), and (ii) travel allowances paid during Fiscal 2013, which vary depending on the countries visited and the length of stay. Twenty percent of the performance bonus depends on the achievement of personal targets concerning the implementation of the Group's strategy and the remaining 80% on the achievement of quantitative targets based on the Group's financial performance during Fiscal 2013. These quantitative targets relate to organic revenue growth (accounting for 15% of the total performance bonus) and increase in operating income (accounting for 30%), Group net income (15%) and free cash flow (20%). |
| Stock options and performance shares |
37,000 performance shares valued at €1,967,660 based on the method used for the preparation of the consolidated financial statements |
On April 25, 2013 the Board of Directors used the authorization granted in the 12th resolution of the January 21, 2013 Annual Shareholders' Meeting to grant Michel Landel 37,000 performance shares (representing 4.40% of the total number of free shares and performance shares allocated by the Board during the fiscal year). These shares will vest only if cumulative annual growth in Group net income corresponds to at least 6% for the period between Fiscal 2012 and Fiscal 2015, at constant exchange rates and excluding exceptional items. No stock options were granted to Michel Landel during Fiscal 2013. |
| Signing on bonus and compensation for loss of office |
No amounts due or paid |
As decided by the Board of Directors on November 6, 2008 and ratified by the Annual Shareholders' Meeting of January 19, 2009 (5th resolution) and in compliance with the procedure governing related party agreements, Michel Landel is entitled to compensation in the event of termination of his appointment as Chief Executive Officer (excluding voluntary termination or retirement and unless revoked for cause), for which a payment will be made to him in an amount equal to twice the gross annual compensation (fixed and variable) received during the 12 months preceding the termination. This indemnity will only be paid if, at constant consolidation scope and currency exchange rates, the annual increase in Sodexo's consolidated operating income is equal to or higher than 5% for each of the three fiscal years ended prior to the termination of the appointment. |
| Supplemental retirement plan |
No amounts due or paid |
Michel Landel's supplemental retirement plan provides for payment of a pension amounting to 14% of his average fixed annual salary paid to him during the three years preceding his retirement, to which are added the pensions due to him under compulsory retirement plans, provided that he is employed by the Company at the time of his retirement. The cumulative liability under the plan as of August 31, 2013 was 2,407,816 euro and the charge recognized for Fiscal 2013 was 201,696 euro. |
| Other benefits | €2,400 | Michel Landel has the use of a company car. |
Michel Landel does not receive any of the following types of compensation or benefi ts: multi-year bonus, exceptional bonus, or director's fees in his capacity as a member of the Company's Board of Directors.
Board Report
The Board of Directors is requesting the Shareholders' Meeting to renew the authorization to purchase treasury shares under articles L.225-209 et seq. of the French Commercial Code.
This authorization would be valid for a period of eighteen months and would replace the previous authorization granted by the Shareholders' Meeting on January 21, 2013.
It would allow for the implementation of a share repurchase program capped at 10% of the Company's issued capital as of the date of the Shareholders' Meeting, with the following characteristics:
The objectives of the share repurchase program are provided in the resolutions submitted to the Shareholders' Meeting and notably include the granting or selling of shares to employees or Corporate Offi cers in connection with any stock option plans, free share grants, employee share purchase plans, cancelling the shares by reducing the issued capital, market-making in Sodexo shares in connection with a liquidity contract, transferring shares in connection with acquisition transactions or in connection with the exercise of rights on shares issued by the Company. The shares purchased pursuant to this delegation of powers may be allocated by the Board of Directors to program objectives other than the ones initially followed, in accordance with applicable laws and regulations.
As of August 31, 2013, the percentage of treasury shares held by the Company was 3.58% (refer to section 5.1.2.4 of this Registration Document for additional information on the use of the share repurchase program during Fiscal 2013).
The Board of Directors is proposing that the Annual Shareholders' Meeting renew the authorization to reduce the share capital through the cancellation of some or all of the shares purchased under the Company's share repurchase program, up to a maximum (per 24-month period) of 10% of the total number of shares of the Company's capital as of the date of the Annual Shareholders' Meeting.
This authorization would be valid for a period of 26 months and would replace the authorization given for the same purpose by the Shareholders' Meeting of January 23, 2012.
No shares were canceled by the Board of Directors during Fiscal 2013.
The Board of Directors is proposing that the Annual Shareholders' Meeting renew the delegations of powers given to it to act in the best interests of the Company, to decide when appropriate and on the most appropriate terms and conditions (in light of opportunities arising on the fi nancial markets) to increase the permanent capital of the Company.
The authorization given under the 13th resolution will enable the Board of Directors to decide to increase the issued capital on one or more occasions, maintaining shareholders' preferential subscription rights, via the issuance of ordinary shares (therefore excluding preferential shares) and/or any other securities giving access, immediately and/or at a later date, to the ordinary shares of the Company, within the following limits:
The authorization given under the 14th resolution will allow the Board of Directors to proceed with capital increases by capitalization, on one or more occasions, of all or part of the premiums, reserves or profi ts permitted to be capitalized under law and the bylaws, by means of allocation of new bonus shares for no consideration or by increasing the par value of existing shares, or both; the maximum nominal amount of capital increases that may be carried out in this manner may not exceed 200 million euro.
These delegations of power would be valid for a period of 26 months and would replace the previous delegations given by the Annual Shareholders' Meeting of January 23, 2012.
Under French law, any Shareholders' Meeting that is asked to decide on or authorize an increase in issued capital by cash off er (as in the case for the 13th resolution) is also required to approve a resolution to carry out a capital increase reserved for employees who are members of an employee share purchase plan (French Commercial Code, article L.225-129-6 para. 1).
The Board of Directors therefore proposes that the Shareholders' Meeting renew the delegation of powers to increase the issued capital through the issuance of ordinary shares or other securities for the benefi t of the members of an employee share purchase plan with waiver of preemption rights.
The maximum total number of new shares potentially issuable pursuant to this delegation would not exceed 1.5% of the issued capital as of the date of the decision made by the Board of Directors (this ceiling will be deducted from the global ceiling of a maximum total nominal amount of 100 million euro set forth in the thirteen resolution) ; the price at which grantees may purchase the shares would be set by the Board of Directors and could not be more than 20% less than the average price for the twenty trading sessions preceding the date of the decision setting the opening date of the plan. The Board could reduce or eliminate the discount, at its discretion, notably in order to comply with local legal, accounting and tax regimes and labor laws.
This delegation would be valid for a period of 26 months and would replace the previous delegation given by the Shareholders' Meeting of January 21, 2013.
As of August 31, 2013, shares held by employees represented 0.99% of the Company's capital.
In accordance with the French Act of June 14, 2013 relating to employment protection, the Board of Directors is asking the shareholders to amend article 11 of the Company's bylaws in order to provide for the conditions of appointment to the Board of one or more directors representing employees.
The new text would state that when the law requires the appointment of one director representing employees, the appointment would be made by the trade union that obtained the most votes in the fi rst round of the most recent election of trade union representative. As provided for in the relevant legislation, the Company's Works Council was consulted on this method of appointing a director to represent employees and issued a favorable opinion thereon on September 12, 2013. If the appointment of two directors representing employees were to be required by law, the second director would be appointed by the European Works Council in accordance with the applicable legislation.
Provided the shareholders renew the terms of offi ce of the directors put forward for re-election, at the close of the January 21, 2014 Annual Shareholders' Meeting, the Board of Directors will have 12 members. Consequently, one director representing employees will need to be appointed within six months of this Shareholders' Meeting.
This standard resolution concerns the conferring of powers to perform all formalities and fi lings relating to the resolutions approved by the Shareholders' Meeting.
Information on the use by the Board during Fiscal 2013 of the fi nancial authorizations given to it by the Annual Shareholders' Meeting is provided in section 5.1.2.3 of this Registration Document.
(Adoption of the annual consolidated fi nancial statements, Fiscal 2013)
The Shareholders' Meeting, having heard the report of the Board of Directors and the related Chairman's Report attached thereto, and the Statutory Auditors' Reports on the individual company fi nancial statements, the consolidated fi nancial statements and the Chairman's Report, adopts the individual company financial statements for the year ended August 31, 2013 as presented, presenting net income of 342 million euro, and the consolidated fi nancial statements for the year ended August 31, 2013, presenting profi t attributable to equity holders of the parent of 439 million euro.
The Shareholders' Meeting also approves the transactions refl ected in these fi nancial statements and/or described in these reports.
(Allocation of earnings – Declaration of dividend)
In accordance with the proposal made by the Board of Directors, the Shareholders' Meeting resolves:
| TOTAL | 1,232,995,230 euro |
|---|---|
| • retained earnings | 977,802,570 euro |
| • a 10% dividend premium (on the basis of 3,992,369 shares held in registered form as of August 31, 2013 that are eligible for the dividend premium after application of the limitation of 0.5% of capital per shareholder) |
638,779 euro |
| • dividend (on the basis of 157,132,025 shares comprising the share capital as of August 31, 2013) | 254,553,881 euro |
| In the following manner: | |
| Making a total available for distribution of | 1,232,995,230 euro |
| plus retained earnings as of the close of Fiscal 2013 of | 891,353,160 euro |
| to allocate net income for Fiscal 2013 of | 341,642,070 euro |
Accordingly, the Shareholders' Meeting resolves that a dividend of 1.62 euro will be paid on each share having a right to receive a dividend.
In accordance with the Company's bylaws, shares held in registered form since at least August 31, 2009 and which are still held in such form when the dividend for Fiscal 2013 becomes payable, will automatically be entitled to a 10% dividend premium (rounded down to the nearest cent), representing an additional 0.16euro per share. The number of shares eligible for this dividend premium may not represent over 0.5% of the share capital for any single shareholder (corresponding to a maximum of 785,660 shares per shareholder based on the Company's capital as of August 31, 2013).
The dividend and dividend premium (for eligible shares) will become payable on February 4, 2014, with an NYSE Euronext Paris ex-dividend date of January 30, 2014. The record date will be February 3, 2014.
Resolutions submitted to the Combined Annual Shareholders' Meeting of January 21, 2014
In the event that the Company holds some of its own shares as of the payment date, the dividend due on these shares will not be paid and will be transferred to retained earnings. Similarly, if any of the 3,992,369 shares held in registered form that are eligible for the dividend premium as of August 31, 2013 cease to be recorded in registered form between September 1, 2013 and the date on which the dividend becomes payable, the amount of the dividend premium due on such shares will not be paid and instead will be transferred to retained earnings.
Pursuant to article 243 bis of the French General Tax Code, the full amount of the proposed dividend (including the dividend premium) qualifi es for the allowance available to individuals domiciled in France for tax purposes, as provided for in article 158-3 2° of the French General Tax Code.
The Shareholders' Meeting notes the Board of Directors' summary of dividends paid by the Company in respect of the last three fi scal years, as follows:
| Fiscal 2012 (paid in 2013) |
Fiscal 2011 (paid in 2012) |
Fiscal 2010 (paid in 2011) |
|
|---|---|---|---|
| Dividend per share* | €1.59 | €1.46 | €1.35 |
| Total payout | €240,067,214 | €221,091,767 | €208,024,389 |
* Dividend fully eligible for the 40% allowance applicable to individuals domiciled for tax purposes in France, as provided for in article 158-3 2° of the French General Tax Code.
(Approval of the regulated related party agreement concerning services provided by Bellon SA to Sodexo SA in areas including strategy, fi nance, accounting, human resources and the Group's investment policies)
Having heard the Statutory Auditors' Special Report on agreements and commitments governed by articles L.225-38 et seq. of the French Commercial Code, the Shareholders' Meeting, and voting upon this report, approves the agreement entered into between Sodexo SA and Bellon SA during the fi scal year ended August 31, 2013, as presented in the report.
The Shareholders' Meeting, having heard the report of the Board of Directors and noting that the directorship of Michel Landel expires this day, resolves to renew his directorship for a period of three years ending at the close of the Ordinary Shareholders' Meeting called to adopt the fi nancial statements for the fi scal year ended August 31, 2016.
The Shareholders' Meeting, having heard the report of the Board of Directors and noting that the directorship of Paul Jeanbart expires this day, resolves to renew his directorship for a period of three years ending at the close of the Ordinary Shareholders' Meeting called to adopt the fi nancial statements for the fi scal year ended August 31, 2016.
The Shareholders' Meeting, having heard the report of the Board of Directors and noting that the directorship of Patricia Bellinger expires this day, resolves to renew her directorship for a period of three years ending at the close of the Ordinary Shareholders' Meeting called to adopt the fi nancial statements for the fi scal year ended August 31, 2016.
The Shareholders' Meeting, having heard the report of the Board of Directors and noting that the directorship of Peter Thompson expires this day, resolves to renew his directorship for a period of one year ending at the close of the Ordinary Shareholders' Meeting called to adopt the fi nancial statements for the fi scal year ended August 31, 2014.
The Shareholders' Meeting sets at 630,000 euro the total amount of directors' fees to be paid for Fiscal 2013, with this amount remaining in eff ect until such time as the Shareholder's Meeting makes a new decision.
The Shareholders' Meeting resolves that the Board of Directors shall determine the allocation and date of payment of directors' fees at its discretion.
(Opinion on the elements of compensation and benefi ts of Pierre Bellon, Chairman of the Board of Directors)
The Shareholders' Meeting, having heard the report of the Board of Directors, votes favorably on the compensation and benefi ts due or awarded to Pierre Bellon, Chairman of the Board of Directors, for the fi scal year ended August 31, 2013, as described in section 7.3.1.1 of the Fiscal 2013 Registration Document and also included in the Board Report.
The Shareholders' Meeting, having heard the report of the Board of Directors, votes favorably on the compensation and benefits due or awarded to Michel Landel, Chief Executive Offi cer, for the fi scal year ended August 31, 2013, as described in section 7.3.1.2 of the Fiscal 2013 Registration Document and also included in the Board Report.
(Authorization to the Board of Directors for the Company to purchase treasury shares)
The Shareholders' Meeting, having heard the report of the Board of Directors, authorizes the Board of Directors and any duly authorized representative of the Board, to arrange for the Company to acquire treasury shares in accordance with articles L.225-209 et seq. of the French Commercial Code, for the following purposes:
Resolutions submitted to the Combined Annual Shareholders' Meeting of January 21, 2014
These transactions may be eff ected by any method on the stock market or over-the-counter, including by block purchase or disposal.
These transactions may take place at any time, outside of periods of public tender off ers, subject to the limits imposed by laws and regulations in force at the time.
The Shareholders' Meeting resolves that the maximum number of shares acquired under the present resolution may not exceed 10% of the Company's issued capital as of the date of the present Shareholders' Meeting (i.e., a maximum of 15,713,202 shares ), it being stipulated that for the purposes of the present authorization, the number of treasury shares must be taken into account such that the Company does not at any time have more treasury shares than the legally permitted maximum of 10% of shares.
The Shareholders' Meeting resolves that the maximum purchase price may not exceed 90 euro per share, subject to any adjustments required in the event of transactions involving the Company's capital.
The Shareholders' Meeting resolves that the total amount spent on such purchases may not exceed 950 million euro.
The Shareholders' Meeting acknowledges that this authorization is granted for a period of eighteen (18) months as from the date of this Meeting and voids from this day the unused portion of the authorization to the same eff ect granted in the eleventh resolution of the Combined Shareholders' Meeting of January 21, 2013.
Full powers are given to the Board of Directors and any duly authorized representative of the Board to decide on and act on the present authorization, clarify its terms if necessary and determine its specifi c details, including to place stock market orders, and enter into agreements, in particular for the keeping of share purchase and sale registers, to allocate or reallocate purchased shares to the desired objectives in accordance with applicable laws or regulations, to establish the procedures necessary to safeguard, should the need arise, the rights of holders of securities or options, in accordance with applicable laws, regulations or contracts, and to make fi lings and carry out other formalities, and generally do all that is necessary.
(Authorization to reduce issued capital through cancellation of treasury shares)
The Shareholders' Meeting, having heard the report of the Board of Directors and the Statutory Auditors' Special Report authorizes the Board of Directors, pursuant to article L.225-209 of the French Commercial Code, to cancel, on one or more occasions and within the limit of 10% of the total number of shares in the issued capital as of this Shareholders' Meeting (i.e., a maximum of15,713,202 shares ), by period of twentyfour (24) months, some or all of the shares purchased by the Company under the share repurchase program authorized by the shareholders, and to reduce issued capital accordingly.
The Shareholders' Meeting fully authorizes the Board of Directors and any duly authorized representative of the Board to perform such transactions relating to the cancellation and reduction of capital as may be required pursuant to this authorization, and in particular to apply the diff erence between the value at purchase of the canceled shares and their par value to available premiums and reserves, including the legal reserve, up to the equivalent of 10% of the canceled capital, to amend the bylaws accordingly, to make fi lings and carry out other formalities, and generally do all that is necessary.
The Shareholders' Meeting acknowledges that this authorization is granted for a period of twenty-six (26) months from the date of this Shareholders' Meeting and voids from this day any unused portion of the authorization to the same eff ect granted in the tenth resolution of the Combined Shareholders' Meeting of January 23, 2012.
(Delegation of powers to the Board of Directors to increase issued capital through the issuance – with preferential subscription rights for shareholders – ordinary shares and/ or other securities giving access to capital)
The Shareholders' Meeting, having heard the report of the Board of Directors and the Statutory Auditors' Special Report, as prescribed by the French Commercial Code, and in particular its articles L.225-129 to L.225-129-6 and L.228-91 to L.228-93, and aft er having noted that the issued capital is fully paid:
1. delegates to the Board of Directors, and any duly authorized representative, the power to increase the capital on one or more occasions with preferential rights maintained, via the issuance, in France or elsewhere, in euro or in any other currency or basket of currencies, ordinary shares (therefore excluding "preference" or "preferred" shares) and/or any other securities giving access in any form, immediately and/ or at some later date, to the ordinary shares of the Company;
Resolutions submitted to the Combined Annual Shareholders' Meeting of January 21, 2014
(Delegation of powers to the Board of Directors to increase the issued capital by capitalization of premiums, reserves or profi ts)
The Shareholders' Meeting, deciding in accordance with the requisite quorum and majority voting conditions for Ordinary Meetings, having reviewed the report of the Board of Directors, and pursuant to articles L.225-129 to L.225-129-2 and L.225-130 of the French Commercial Code:
1. delegates to the Board of Directors, and any duly authorized representative, the power to decide to
increase the issued capital on one or more occasions, in proportions and at times to be decided at its discretion, by capitalization of all or part of the premiums, reserves or net income whose capitalization is permitted under law and the bylaws, in the form of the allocation of new bonus shares or by increasing the par value of existing shares, or by a combination of the two procedures;
(Delegation of powers to the Board of Directors to increase the issued capital via the issuance of ordinary shares and/or securities giving access to the capital reserved for members of Employee Share Purchase plans, with waiver of preferential rights in favor of the latter)
The Shareholders' Meeting, having heard the report of the Board of Directors and the Statutory Auditors' Special Report, as prescribed in articles L.225-129 et seq. and L.225-138-1 of the French Commercial Code, and in articles L.3332-18 to L.3332-24 of the French Labor Code:
Resolutions submitted to the Combined Annual Shareholders' Meeting of January 21, 2014
with legal requirements, the list of companies in which the above mentioned beneficiaries will be able to subscribe to such issued shares or securities giving access to capital and to benefi t from, as the case may be, free shares, to set the terms and conditions of the transactions, and to determine the dates and procedures for the issues to be carried out under this delegation, to determine the opening and closing dates for subscriptions, the dividend-rights dates, procedures for the payment of shares, to grant extensions to the period for payment of shares, to apply to list the shares thus created on stock exchanges of its choice, to note the completion of the capital increases for the value of the shares eff ectively purchased, to perform, directly or by its appointed agents, all transactions and fi lings pertaining to the capital increases, including subsequent amendments to the bylaws, at its sole discretion and, if it deems fi t, to charge costs incurred in the capital increases to the premiums arising from these increases, and to transfer from this amount the requisite sums to increase the legal reserve to onetenth of the new capital resulting from these capital increases;
8. acknowledges that if the Board of Directors uses the powers given to it herein, it will report on this utilization to the next Ordinary Shareholders' Meeting, as prescribed by law and the regulations.
(Amendment of article 11 of the bylaws to introduce a new article 11-4 relating to the appointment of one or more directors representing employees)
Having heard the report of the Board of Directors and the favorable opinion of the Company's Works Council issued on September 12, 2013, the Shareholders' Meeting resolves to introduce a fourth paragraph to article 11 of the Company's bylaws (article 11-4), in order to provide for the conditions of appointment of one or more directors representing employees to the Board of Directors, in accordance with the French Act of June 14, 2013 relating to employment protection.
Consequently, article 11-4 shall read as follows:
Article 11.4 (directors representing employees)
"In addition to the directors whose number and terms and conditions for appointment are set out in articles L.225- 17 and L.225-18 of the French Commercial Code, the Company's Board of Directors shall include directors representing employees, as provided for by law. The terms and conditions for the appointment of such directors shall be governed by both the applicable law and these bylaws.
The Board shall include two directors representing employees when the number of directors referred to in articles L.225-17 and L.225-18 of the French Commercial Code is over twelve, and one director representing employees when said number is less than or equal to twelve.
When the law requires the appointment of one director representing employees, the appointment shall be made by the trade union that obtained the most votes in the fi rst round of the most recent elections of union representatives (as referred to in articles L.2122-1 and L.2122-4 of the French Labor Code) held within the Company and its direct and indirect subsidiaries whose registered offi ces are located in France.
When the law requires the appointment of two directors representing employees, the fi rst director shall be appointed as described above and the second shall be appointed by the European Works Council.
If, during a particular fi scal year, the number of directors as referred to in articles L.225-17 and L.225-18 of the French Commercial Code increases to more than twelve, the Chairman of the Board of Directors shall ask the European Works Council, within a reasonable timeframe, to appoint a second director to represent employees, who shall take up his or her position on the Board at the fi rst Board meeting held subsequent to his or her appointment.
If, during a particular fi scal year, the number of directors as referred to in articles L.225-17 and L.225-18 of the French Commercial Code decreases to twelve or less, the director representing employees appointed by the European Works Council shall remain in offi ce until his or her term expires but shall not be re-appointed if said number remains less than or equal to twelve as at the renewal date.
Directors representing employees shall be appointed for three-year terms. Each new director representing employees shall take up his or her seat on the Board on the expiration of the term of offi ce of outgoing directors representing employees and their duties shall end at the close of the Annual Shareholders' Meeting held in the year their term of offi ce expires to adopt the fi nancial statements for the previous fi scal year. As an exception to this general rule, the Company's fi rst directors representing employees shall take up their seats on the Board at the fi rst Board meeting held subsequent to their appointment.
A director representing employees shall automatically cease to be a Board member if their employment contract is terminated or their term of offi ce is terminated in accordance with article L.225-32 of the French Commercial Code, or in the event of a case of incompatibility as provided for in article L.225-30 of the French Commercial Code.
Subject to the law and the provisions of this article 11-4 of the bylaws, directors representing employees shall have the same status, powers and responsibilities as the Company's other directors.
The provisions of article 11-2 of these bylaws requiring directors to own a minimum number of the Company's shares for the duration of their term of offi ce shall not apply to directors representing employees.
If the seat on the Board of a Drector representing employees falls vacant as a result of death, resignation, termination of their employment contract or term of offi ce, or for any other reason, the vacant seat shall be fi lled in accordance with the provisions of article L.225-34 of the French Commercial Code. Meetings held by the Board of Directors until the director or directors concerned is or are replaced shall be deemed to be validly constituted.
The provisions of this article 11-4 of the bylaws shall cease to apply if, at the end of a particular fi scal year, the Company no longer meets the criteria triggering the legal requirement to appoint a director representing employees. In such a case, the terms of office of any directors representing employees appointed in accordance with this article shall terminate on their scheduled expiration dates."

(Powers)
The Shareholders' Meeting confers full powers on the bearer of a copy or extract of the minutes of the present Shareholders' Meeting to carry out all necessary formalities.
Statutory Auditors' Reports
This is a free translation into English of the statutory auditors' report issued in the French language and is provided solely for the convenience of English speaking readers. This report should be read in conjunction with, and construed in accordance with, French law and professional auditing standards applicable in France.
To the shareholders
SODEXO 255 Quai de la bataille de Stalingrad 92866 Issy-les-Moulineaux Cedex 9
Dear Sirs,
In our capacity as statutory auditors of Sodexo S.A. and in accordance with article L.225-209 of the French Commercial Code (Code de Commerce) in the event of a share capital reduction through the cancellation of purchased shares, we hereby submit our report containing our assessment of the reasons for, and the terms and conditions of the proposed share capital reduction.
Your Board of Directors requests that you grant it full authority, with the possibility of a further delegation, for a period of 26 months, starting from the date of this shareholders' meeting, to cancel, in one or several transactions, the shares of stock purchased, within the limit of 10% of the capital of its Company in any given 24-month period, within the context of the authorization granted to your Company to purchase its own shares pursuant to the aforementioned article.
We have performed the procedures deemed necessary to comply with the professional guidance issued by the French Institute of Statutory Auditors (Compagnie nationale des commissaires aux comptes) in relation to this engagement. These procedures consisted in assessing whether the reasons for, and the terms and conditions of the proposed share capital reduction are legitimate and lawful.
We have no matters to report on the reasons for, and on the terms and conditions of the aforementioned proposed share capital reduction.
Neuilly-sur-Seine and Paris La Défense, November 13, 2013
The Statutory Auditors
PricewaterhouseCoopers Audit KPMG Audit
Department of KPMG S.A. Yves Nicolas Hervé Chopin Partner Associé
This is a free translation into English of the statutory auditors' report issued in the French language and is provided solely for the convenience of English speaking readers. This report should be read in conjunction with, and construed in accordance with, French law and professional auditing standards applicable in France.
To the shareholders
255 Quai de la bataille de Stalingrad 92866 Issy-les-Moulineaux Cedex 9
Dear Sirs,
In our capacity as statutory auditors of Sodexo S.A. and pursuant to the provisions of the French Commercial Code (Code de commerce) and notably article L.228-92, we hereby report to you on the proposed delegation to the Board of Directors of the authority to decide one or several issuances of ordinary shares and/or other securities, which should be submitted to you for approval. The aggregate nominal amount of the share capital increases that may be carried out, either immediately or in the future, may not exceed €100 million. The aggregate nominal amount of debt securities that may be issued may not exceed €1 billion.
Your Board of Directors proposes, on the basis of its report, that it be empowered, with the possibility to delegate, for a period of 26 months, to decide the issuance. If need be, the Board of Directors is responsible for setting the fi nal terms and conditions of this transaction.
The Board of Directors is responsible for preparing a report in accordance with articles R.225-113 and the following related articles of the French Commercial Code. Our role is to provide a conclusion on the true and fair nature of fi nancial information taken from the fi nancial statements and on certain other information concerning the transactions presented in the report.
We have performed the procedures deemed necessary to comply with the professional guidance issued by the French Institute of Statutory Auditors (Compagnie nationale des commissaires aux comptes) in relation to this engagement. These procedures consisted in verifying the content of the Board of Directors' report relating to the transactions and the terms and conditions for determining the issuance price of the shares and securities.
We bring to your attention that the Board of Directors' report does not provide the terms and conditions for determining the prices of shares and securities to be issued as required in the regulatory texts.
In addition, as the fi nal terms and conditions of the issuance have not yet been set, we do not express a conclusion on the fi nal terms and conditions of the issuance.
In accordance with article R. 225-116 of the French Commercial Code, we will issue an additional report if and when the Board of Directors uses these delegations of authority to issue ordinary shares and/or securities convertible into the Company's share capital, and/or to other debt securities.
Neuilly-sur-Seine and Paris La Défense, November 13, 2013
The Statutory Auditors
Department of KPMG S.A. Yves Nicolas Hervé Chopin Partner Partner
This is a free translation into English of the statutory auditors' report issued in the French language and is provided solely for the convenience of English speaking readers. This report should be read in conjunction with, and construed in accordance with, French law and professional auditing standards applicable in France.
To the shareholders
255 Quai de la bataille de Stalingrad 92866 Issy-les-Moulineaux Cedex 9
Dear Sirs,
In our capacity as statutory auditors of Sodexo S.A. and pursuant to the provisions of articles L.228-92 and L.225-135 and the following related articles of the French Commercial Code (Code de commerce), we hereby report to you on the proposed delegation to the Board of Directors of the authority to decide an increase of contributed capital in one or several transactions through issuance of ordinary shares and/or securities convertible into the Company's shares without preserving the existing shareholders' preferential subscription rights, for participants of one or several employee savings plan of the Group consisting of the Company and subsidiaries in France and abroad, included in the consolidation scope or the combined fi nancial statements of Sodexo in accordance with article L.3344-1 of the French Labor Code (Code du travail) for a total number of new shares representing a maximum of 1.5%of the share capital as of the date of the decision made by the Board of Directors, which should be submitted to you for your approval.
This proposed capital increase is submitted to you for approval pursuant to article L.225-129-6 of the French Commercial Code and articles L.3332-18 and the following related articles of the French Labour Code (Code du travail).
Your Board of Directors proposes on the basis of its report, that it be empowered, with the possibility of a further delegation, for a period of 26 months, to decide an increase of capital and to cancel your preferential subscription right for the shares and securities to be issued. If need be, the Board of Directors is responsible for setting the fi nal terms and conditions of this transaction.
The Board of Directors is responsible for preparing a report in accordance with articles R.225-113 and the following related articles of the French Commercial Code. Our role is to provide a conclusion on the true and fair nature of fi nancial information taken from the fi nancial statements, on the proposed cancellation of preferential subscription rights, and on certain other information relating to the transaction presented in the report.
We have performed the procedures deemed necessary to comply with the professional guidance issued by the French Institute of Statutory Auditors (Compagnie nationale des commissaires aux comptes) in relation to this engagement. These procedures consisted in verifying the content of the Board of Directors report in respect of this operation and the terms and conditions for determining the issuance price of the shares and/or securities.
Subject to a subsequent examination of the conditions for the increase in capital which will be decided, we have nothing to report on the methods used for determining the share price provided in the Board of Directors' Report.
As the fi nal terms and conditions of the issuance have not yet been set, we do not express a conclusion on the terms and conditions under which the capital increase would be performed. As a result, we do not express a conclusion on the cancellation of preferential subscription rights proposed by the Board of Directors.
In accordance with article R.225-116 of the French Commercial Code, we will issue an additional report if and when the Board of Directors proceeds with the capital increase.
Neuilly-sur-Seine and Paris La Défense, November 13, 2013
The Statutory Auditors
PricewaterhouseCoopers Audit KPMG Audit
Department of KPMG S.A. Yves Nicolas Hervé Chopin Partner Partner

| 9.1 | GLOSSARY | 350 |
|---|---|---|
| 9.2 | RESPONSIBILITY FOR THE REGISTRATION DOCUMENT AND THE AUDIT OF THE FINANCIAL STATEMENTS |
353 |
| 9.2.1 | Responsibility for the Registration Document |
353 |
| 9.2.2 | Responsibility for the audit of the Financial Statements |
354 |
| 9.3 | RECONCILIATION TABLES | 355 |
|---|---|---|
| 9.3.1 | Appendix I of European Regulation no. 809/2004 |
355 |
| 9.3.2 | Annual Financial Report | 357 |
| 9.3.3 | Management Report | 357 |
| 9.3.4 | Information required by Article R.225-105-1 of the French Commercial Code ("Grenelle II") |
358 |
| 9.3.5 | Global Reporting Initiative (GRI) guideline |
360 |
An ADR is a registered certifi cate issued by a U.S. bank to represent ownership of a share or bond issued by a publicly-traded non-U.S. company. ADRs are quoted in U.S. dollars, but the underlying shares or bonds are denominated in their original currency and are held in deposit by a bank, known as the custodian, in the country of issue. ADRs enable a non-U.S. company, subject to certain conditions, to be quoted in the United States. One Sodexo share is represented by one Sodexo ADR. Dividends and voting rights belong to the ADR holder.
S hares held in a share account maintained by the shareholder's bank or broker. Sodexo is not informed of the shareholder's identity. The share purchase and administration of the shares are handled by the shareholder's bank or broker.
Benefits and Rewards Services cover three service categories, Employee Benefi ts, Incentive Programs and Public Benefi ts.
BRIC denotes the group of high potential emerging countries formed by Brazil, Russia, India and China.
The client retention rate is calculated by comparing the impact of prior year revenue from contracts lost to a competitor or to self-operation, to total prior year revenue. This rate also includes contracts terminated by Sodexo and site closures and is considered to be comprehensive. Other companies may calculate their retention rates on a diff erent basis.
Comparable site growth is the increase in revenues from sites that have contributed to consolidated revenue over two complete consecutive fi scal years (sites with activity from September 1, 2011 to August 31, 2013).
Corporate Offi cer is the term used in English for the French mandataire social and refers to the Members of the Board of Directors, including Sodexo's Chief Executive Offi cer, who is also on the Board of Directors.
COSO was formed in the United States in 1985 to sponsor the National Commission on Fraudulent Financial Reporting, an independent private sector initiative jointly sponsored by major professional associations chaired by Senator Treadway. COSO issued recommendations to public companies and independent accountants in the form of an integrated framework for internal control, which forms the basis for the application of certain provisions of the Sarbanes-Oxley Act.
The development rate is the annualized estimated revenue for new contracts signed during the fi scal year, divided by prior year revenues.
Any shareholder able to demonstrate holding registered shares for at least four years as of the end of the Fiscal year including as of the dividend payment date will benefi t from a 10% dividend premium on those shares. The number of shares eligible for the dividend premium cannot exceed 0.5% of Sodexo's share capital per shareholder.
Group net income divided by the weighted average number of shares outstanding.
Engagement is defi ned as a level of commitment in a group or business, and refers to employees' commitment to the success of the business, their loyalty and their pride in being part of the organization. As such the engagement rate is the percentage of employees having responded to the six engagement questions with an average rating of 4.5 or higher on an increasing scale of from 1 to 6 (methodology developed by Aon Hewitt).
Additional information is available in section 2.3.1of this document.
The employee retention rate is the number of employees who leave during the year divided by the average number of employees.
Note that for purposes of this calculation employees leaving the Group do not include departures related to legal requirements or regulations concerning lost contracts, transfers between Group subsidiaries or the expiration of fi xed-term contracts.
The Global Reporting Initiative (GRI) was created in 1997 by the Coalition for Environmentally Responsible Economies (CERES) in partnership with the United Nations Environment Programme (UNEP). The GRI's vocation is to lift sustainable development methods to a level equivalent to those of fi nancial reporting, in the interests of comparability, credibility, rigor, frequency and verifi ability of the communicated information.
Group net income corresponds to the line "Profit attributable to equity holders of the parent" in the consolidated income statement. It is the total net income generated by all Group companies less the portion of net income attributable to interests held by third party shareholders in subsidiaries not wholly owned by Sodexo.
The face value of vouchers and cards multiplied by the number of vouchers and cards issued.
Risks whose frequency and severity require transfer to the insurance market.
ISO (International Organization for Standardization) is the world's largest developer of voluntary International Standards. International Standards give state of the art specifi cations for products, services and good practice, helping to make industry more effi cient and eff ective. They include ISO 9001 for Quality management, ISO 14001 for Environmental management and ISO 22000 for Food Safety management and ISO 55000 for asset management.
Net debt corresponds to the Group's gross borrowings* at the balance sheet date less cash and cash equivalents and restricted cash and fi nancial assets related to the Benefi ts and Rewards Services activity, less bank overdraft s.
The number of sites corresponds to the number of locations where the Group performs a service.
On-site Services respond to the needs of Sodexo's eight client segments: Corporate, Remote Sites, Defense, Justice Services, Sports and Leisure, Health Care, Seniors and Education .
Organic growth is the increase in revenues, excluding exchange rate eff ects and the impact of acquisitions or divestitures of subsidiaries over a twelve month period.
A UK-developed standard (Occupational Health and Safety Assessment Series) used as a model for occupational health and safety management systems. Its objective is to provide companies with assessment and certifi cation of their health and safety management systems, consistent with international management system standards.
Sodexo free shares granted to the Chief Executive Offi cer and Group managers by the Board of Directors, which are subject to employment and performance conditions. In particular, it should be noted that performance shares represent only a portion of the free shares granted to each benefi ciary (between 0 to 50% depending on the manager), except for the Chief Executive Offi cer, who receives performance shares only.
Services provided in three main areas: childcare, concierge services and in-home care for dependent persons.
Registered shares are shares that are registered in the holder's name in Sodexo's share register (unlike bearer shares). They may be directly or indirectly registered. The benefi ts of holding registered shares are presented in section 6.1.7 of this Registration Document.
The shares are recorded in the holder's name in a share account kept by the Company's registrar, Société Générale, allowing direct communications between the shareholder and Sodexo.
In this case, the shares are registered in the holder's name in a share account managed by his or her bank or broker, which is responsible for the related custodial and administration services. The shares are administered in the same way as for bearer shares.
STOP Hunger is a global initiative developed by Sodexo to fi ght hunger and malnutrition and combat food waste. It is part of the Better Tomorrow Plan, the Group's social and environmental responsibility roadmap.
Number of accidents per million hours worked.
Number of days' work lost due to work-related accidents per million hours worked.
"Having taken all reasonable precautions, I hereby declare that the information contained in the Document de référence is to the best of my knowledge in accordance with reality and that nothing has been omitted that would alter its impact.
I declare that to the best of my knowledge the fi nancial statements comply with the applicable accounting standards and present a true statement of the net worth, the fi nancial position, and of the income of the Company, and of the consolidated entities.
The Management Report described on page 357 presents a true picture of the evolution of the business, of the results and the fi nancial position of the Company and of the consolidated entities, as well as a description of the principal risks for the Group.
I have obtained from our Statutory Auditors an engagement completion letter in which they declare that they verifi ed the information relating to the fi nancial position and the fi nancial statements which are presented in this document and that they have read this document in its entirety."
Michel Landel Chief Executive Offi cer
November 18, 2013
Responsibility for the Registration Document and the audit of the Financial Statements
| Auditors | First appointed | Term of office | Term of office expires |
|---|---|---|---|
| Statutory Auditors | |||
| PricewaterhouseCoopers Audit Member of the Compagnie Régionale des Commissaires aux Comptes de Versailles 63, rue de Villiers 92208 Neuilly-sur-Seine, France Registered no. RCS Nanterre 672 006 483 Represented by Yves Nicolas |
February 22, 1994 | 6 years | Annual Shareholders' Meeting to be held in 2017 to adopt the financial statements for Fiscal 2016 |
| KPMG Audit Département de KPMG SA Member of the Compagnie Régionale des Commissaires aux Comptes de Versailles 1, cours Valmy 92923 Paris-La Défense Cedex, France RCS Nanterre 775 726 417 Represented by Hervé Chopin |
February 4, 2003 | 6 years | Annual Shareholders' Meeting to be held in 2015 to adopt the financial statements for Fiscal 2014 |
| Deputy Statutory Auditors | |||
| Anik Chaumartin Member of the Compagnie Régionale des Commissaires aux Comptes de Versailles 63, rue de Villiers 92208 Neuilly-sur-Seine, France |
January 21, 2013 | 6 years | Annual Shareholders' Meeting to be held in 2017 to adopt the financial statements for Fiscal 2016 |
| Bernard Pérot Member of the Compagnie Régionale des Commissaires aux Comptes de Versailles 1, cours Valmy 92923 Paris-La Défense Cedex, France |
January 19, 2009 | 6 years | Annual Shareholders' Meeting to be held in 2015 to adopt the financial statements for Fiscal 2014 |
To facilitate the reading of this document, the reconciliation tables below identify :
| In accordance with Appendix I of European Regulation no.809/2004 | Pages |
|---|---|
| 1. Person responsible for the Registration Document | 353 |
| 2. Statutory Auditors | 324, 354 |
| 3. Selected financial information | 24-27, 215 |
| 4. Risk factors | 217-221 |
| 5. General information on the issuer | |
| 5.1. History | 18-19 |
| 5.2. Investments | 200-201, 217 |
| 6. Overview of business | |
| 6.1. Main activities | 20-24, 28-82, 129-138 |
| 6.2. Main markets | 20-24, 28-82, 129-138 |
| 6.3. Exceptional events | N/A |
| 6.4. Dependency risk | 218 |
| 6.5. Competitive position | 20-24, 28-82, 218 |
| 7. Organization chart | |
| 7.1. Brief description of the Group | 203-204, 223-245, 273 |
| 7.2. Significant subsidiaries | 208-211, 242-243,273 |
| 8. Tangible fixed assets | 168-169 |
| 9. Financial position and operating profit analysis | 126-141 |
| 10. Cash and capital | |
| 10.1. General information on the capital | 147, 179-180 |
| 10.2. Sources and amounts of cash flow | 139, 146 |
| 10.3. Information on borrowing conditions and on the structure of financing | 180-185, 236-237 |
| 10.4. Restrictions on capital utilizations having materially affected or potentially materially affecting the operations of the Company |
177, 182-183 |
| 10.5. Expected sources of financing | N/A |
In accordance with Appendix I of European Regulation no.809/2004 Pages 11. Research and development, patent and licenses N/A 12. Information on trends 140-141 13. Profit forecast or estimate 140-141 14. Board of Directors and Senior Management 14.1. Information concerning members of the Board of Directors and Senior Management 276-285, 290-291, 302 14.2. Absence of potential conflict of interest within the membership of the Board of Directors and Senior Management 302-303 15. Compensation and benefits 15.1. Amount of compensation of Corporate Officers 203 , 304- 309 15.2. Total amounts provided for or recognized for the payment of pensions or other benefits 203,308 16. Duties of the Board of Directors 16.1. Date of expiration of current terms 277 16.2. Service contracts between members of the Board of Directors and the CEO and the Company or one of its subsidiaries 302-303 16.3. Information concerning the Audit Committee, the Nominating Committee and the Compensation Committee 287-289 16.4. Statement of compliance with the current principles of Corporate Governance 291-292 17. Employees 17.1. Number of Employees 25, 88-89, 119, 204 17.2. Profit sharing and stock options 196-200, 278-285, 310-323 17.3. Employee participation in Share Capital 258-260 18. Principal shareholders 18.1. Shareholders holding more than 5% of the share capital or voting rights 258, 272-273 18.2. Existence of different voting rights 256, 258, 266 18.3. Controlling interests 258, 272-273, 302-303 18.4. Pact known to the issuer that could, if implemented, result in a change of control of Sodexo N/A 19. Related party transactions 203-204, 238, 248-250, 302-303 20. Financial information concerning assets, financial position and company operating profit 20.1. Historical financial information* 356 20.2. Pro forma financial information N/A 20.3. Financial statements 142-211, 224-243 20.4. Verification of historical annual financial information* 212-213, 246-247, 356 20.5. Date of most recent financial information August 31, 2013 20.6. Interim and other financial information N/A 20.7. Dividend distribution policy 26-27, 132, 271, 335-336
* Pursuant to article 28 of Rule (CE) n° 809/2004 of the European Commission of April 29, 2004, the following information is incorporated by reference into this Registration Document:
• Group Management Report, Group consolidated financial statements and Statutory Auditors' Report on the consolidated financial statements for the year ended August 31, 2012, as presented on pages 319 and 95-181 of the Registration Document filed with Autorité des marchés financiers (French financial markets authority) on November 12, 2012, under number D. 12-0964;
• Group Management Report, Group consolidated financial statements and Statutory Auditors' Report on the consolidated financial statements for the year ended August 31, 2011 as presented on pages 299 and 89-162 of the Registration Document filed with Autorité des marchés financiers (French financial markets authority) on November 10, 2011 under number D. 11-1021.
| In accordance with Appendix I of European Regulation no.809/2004 | Pages |
|---|---|
| 20.8. Litigation | 204, 220 |
| 20.9. Material change in financial or commercial situation | 140-141, 205 |
| 21. Other information | |
| 21.1. General information on the share capital | 147, 179-180, 234-235, 257-260 |
| 21.2. General information on the Company | 254-256, 286-292 |
| 22. Material contracts | 255 |
| 23. Information coming from third parties, expert declarations and interest declarations | N/A |
| 24. Information available to the public | 255, 265 |
| 25. Information relating to subsidiaries | 176, 208-211, 242-243 |
| Information concerning the Annual Financial Report – articles L.451-1-2 of the Monetary and Financial Code and 222-3 of the General Regulation of the AMF |
Pages |
|---|---|
| 1. Individual Company Financial Statements | 224-243 |
| 2. Consolidated Financial Statements | 142-211 |
| 3. Management Report | See table below |
| 4. Declaration of Responsibility | 353 |
| 5. Statutory Auditors' Reports | 212-213, 246-250 |
| 6. Auditors' fees | 324 |
| 7. Chairman's Report on the operating procedures of the Board of Directors and on internal control and risk management procedures and attached Auditors' Report |
276-301 |
Reconciliation table for the Management Report pursuant to articles L.225-100 et seq. of the French Commercial Code
| Main headings of the Management Report of the Board of Directors – French Commercial Code | Pages |
|---|---|
| 1. Management Report | 126-141 |
| 2. Description of main risks and uncertainties | 217-221 |
| 3. Information concerning the members of the Board of Directors and senior management | 276-292, 302-323 |
| 4. General information on the share capital | 244-245, 254-260 |
| 5. Employment and environmental information | 85-122 |
| 6. Annual General Meeting of Shareholders of January 21, 2014 | 327-347 |
| Grenelle II Chapters | Page Number | |||
|---|---|---|---|---|
| 1. Workforce-related data: | ||||
| a | Employment: | i | total workforce and distribution of employees by gender, age group and geographical area |
88-89 |
| ii | new employee hires and dismissals | 89-90, 120 | ||
| iii | remuneration and any related changes | 165, 121 | ||
| b | Work organisation: | i | working-time organisation | 120 |
| ii | absenteeism | 89, 121 | ||
| c | Labour/Management relations: | i | organisation of social dialogue including information procedures, consultation and negotiation with employees |
96 |
| ii | summary of collective bargaining agreements | 121 | ||
| d | Health and safety: | i | occupational health and safety conditions | 93 |
| ii | summary of collective bargaining agreements signed with trade unions or workers' representatives on occupational health and safety |
122 | ||
| iii | occupational accidents, including accident frequency and severity rates, and occupational diseases |
93, 122 | ||
| e | Training and education: | i | policies implemented regarding training and education | 90-91 |
| ii | total number of hours of training | 91 | ||
| f | Diversity and equal opportunity: | i | measures implemented to promote gender equality | 93-95 |
| ii | measures implemented to promote the employment and integration of disabled people |
95 | ||
| iii | policy against discrimination | 93-96 | ||
| g | Promotion of and compliance with the core Conventions of the ILO relative to: |
i | freedom of association and the right to collective bargaining |
96 |
| ii | non-discrimination in respect of employment and occupation |
|||
| iii | the elimination of all forms of forced or compulsory labour | |||
| iv | the effective abolition of child labour | |||
| 2. Environmental data: | ||||
| a | General environmental policy: | i | the company's organisational strategy to factor in environmental issues and, if appropriate, the approaches to auditing/obtaining certification for environment-related performance |
100-104 |
| ii | information and training measures for employees regarding environmental protection |
101, 104-105 | ||
| iii | resources allocated to the prevention of environmental risks and pollution |
115 | ||
| iv | amount of provisions and guarantees for environmental risks, unless such information is likely to cause serious harm to the company in the event of ongoing litigation |
115 |
| Grenelle II Chapters Page Number |
||||
|---|---|---|---|---|
| b | Pollution and waste management: | i | preventive or corrective actions with regard to discharges into the atmosphere, water and soil with a significant negative impact on the surrounding environment |
115 |
| ii | measures regarding waste prevention, recycling and disposal |
104 | ||
| iii | consideration of noise and any other activity-specific pollution |
115 | ||
| c | Sustainable use of resources: | i | water consumption and supply adapted to local constraints | 104 |
| ii | consumption of raw materials and measures implemented for more efficient use |
101-103 | ||
| iii | energy consumption and measures implemented to improve energy efficiency and the use of renewable energy |
103-104 | ||
| iv | land usage | 115 | ||
| d | Climate change: | i | greenhouse gas emissions | 103-104 |
| ii | adaptation to consequences of climate change | 28 | ||
| e | Protection of biodiversity: | i | measures implemented to protect or develop biodiversity | 101-102 |
| 3. Social data: | ||||
| a | Territorial, economic and social | i | regarding regional employment and development | 90, 99-101 |
| impact of the company's activity: | ii | on local residents/communities | 99-100 | |
| b | Relations with stakeholders, including associations for the promotion of social integration, educational institutes, environmental protection associations, consumer associations and local residents: |
i | conditions surrounding dialogue with stakeholders | 105-107 |
| ii | partnership or sponsorship actions | 99, 107 | ||
| c | Subcontractors and suppliers: | i | inclusion of social and environmental issues in the company's procurement policy |
101-103 |
| ii | extent of subcontracting and the importance placed on social and environmental responsibility in relations with subcontractors and suppliers |
101 | ||
| d | Fair business practices: | i | anti-corruption policies and procedures | 87 |
| ii | measures implemented to promote consumer health and safety |
97-98 | ||
| e | Other actions implemented to promote human rights: |
i | other actions implemented to promote human rights | 96 |
| Relevant GRI G3 Guidelines Disclosures - Disclosure on Management Approach (DMA) or Performance Indicators |
ISO 26000 Core Social Responsibility Subjects and Themes |
ISO 26000 clauses |
UN Global Compact Principles |
Page Number |
|
|---|---|---|---|---|---|
| Stakeholder Inclusiveness Principle | Community involvement | 6.8.3 | 105-107 | ||
| Boundary Protocol | Promoting social responsibility in the value chain |
6.6.6 | 100-104 | ||
| 1,1 1,2 |
Strategy and Analysis | Organizational governance | 6.2 Principle 8 |
3-17 | |
| 2.1-2.10 Organizational profile | 20 | ||||
| 4.1-4.17 Governance, Commitments and Engagement |
86, 275-324 |
||||
| 3.13 | Assurance | Verification | 7.5.3 Principle | 116, 212, | |
| General Reporting Notes - Assurance | 7 | 246, 344 | |||
| SOCIAL CATEGORY (INCLUDES HUMAN RIGHTS, LABOUR, PRODUCT RESPONSIBILITY AND SOCIETY) |
|||||
| Human Rights DMA | Organizational governance Human Rights |
6.2 6.3 |
|||
| HR1 | Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening |
Human Rights Due diligence Avoidance of complicity Promoting social responsibility in the value chain |
6.3 6.3.3 6.3.5 6.6.6 |
Principle 1 |
86, 96, 101, 217 |
| HR2 | Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken |
Human Rights Due diligence Avoidance of complicity Employment and employment relationships Promoting social responsibility in the value chain |
6.3 6.3.3 6.3.5 6.4.3 6.6.6 |
Principle 1 and 2 |
86, 96, 101, 217 |
| HR3 | Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained |
Human Rights Avoidance of complicity |
6.3 6.3.5 |
Principle 1 and 2 |
86, 96, 101, 217 |
| HR4 | Total number of incidents of discrimination and actions taken |
Human Rights Resolving grievances Discrimination and vulnerable groups Fundamental principles and rights at work Employment and employment relationships |
6.3 6.3.6 6.3.7 6.3.10 6.4.3 |
Principle 1 and 6 |
86, 96, 101, 217 |
| HR5 | Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights |
Human Rights Due diligence Human rights risk situations Avoidance of complicity Civil and political rights Fundamental principles and rights at work Employment and employment relationships Social dialogue |
6.3 6.3.3 6.3.4 6.3.5 6.3.8 6.3.10 6.4.3 6.4.5 |
Principle 3 |
86, 96, 101, 217 |
| Relevant GRI G3 Guidelines Disclosures - Disclosure on Management Approach (DMA) or Performance Indicators |
ISO 26000 Core Social Responsibility Subjects and Themes |
ISO 26000 clauses |
UN Global Compact Principles |
Page Number |
|
|---|---|---|---|---|---|
| HR6 | Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor |
Human Rights Due diligence Human rights risk situations Avoidance of complicity |
6.3 6.3.3 6.3.4 6.3.5 |
Principle 5 |
86, 96, 101, 217 |
| HR7 | Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor |
Discrimination and vulnerable groups Fundamental principles and rights at work |
6.3.7 6.3.10 |
Principle 4 |
86, 96, 101, 217 |
| HR8 | Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations |
Human Rights Avoidance of complicity Employment and employment relationships Promoting social responsibility in the value chain |
6.3 6.3.5 6.4.3 6.6.6 |
86, 96, 101, 217 |
|
| HR9 | Total number of incidents of violations involving rights of indigenous people and actions taken |
Human Rights Resolving grievances Discrimination and vulnerable groups Civil and political rights Respect for property rights |
6.3 6.3.6 6.3.7 6.3.8 6.6.7 |
86, 96, 101, 217 |
|
| Society DMA | Organizational governance Fair Operating Practices Community involvement and development |
6.2 6.6 6.8 |
|||
| S01 | Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting |
Economic, social and cultural rights Community involvement and development Employment creation and skills development Wealth and income creation Respect for property rights |
6.3.9 6.8 6.8.5 6.8.7* 6.6.7 |
87, 99-100 |
|
| S02 | Percentage and number of business units analyzed for risks related to corruption |
Fair Operating Practices Anti-corruption |
6.6 6.6.3 |
Principle 10 |
87, 99-100 |
| S03 | Percentage of employees trained in organization's anti-corruption policies and procedures |
87, 99-100 |
|||
| S04 | Actions taken in response to incidents of corruption |
||||
| S05 | Public policy positions and participation in public policy development and lobbying |
Fair Operating Practices Responsible political involvement Community involvement |
6.6 6.6.4 6.8.3 |
87, 99-100 |
|
| S06 | Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country |
||||
| S07 | Total number of legal actions for anti competitive behavior, anti-trust, and monopoly practices and their outcomes |
Fair Operating Practices Fair competition Respect for property rights |
6.6 6.6.5 6.6.7 |
87, 99-100 |
|
| S08 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations |
Fair Operating Practices Respect for property rights Wealth and income creation |
6.6 6.6.7 6.8.7* |
87, 99-100 |
| Relevant GRI G3 Guidelines Disclosures - Disclosure on Management Approach (DMA) or Performance Indicators |
ISO 26000 Core Social Responsibility Subjects and Themes |
ISO 26000 clauses |
UN Global Compact Principles |
Page Number |
|
|---|---|---|---|---|---|
| Labor DMA | Organizational governance Labour Practices Fundamental principles and rights at work |
6.2 6.4 6.3.10 |
|||
| LA1 | Total workforce by employment type, employment contract, and region |
Labour Practices Employment and employment |
6.4 6.4.3 |
88-96 | |
| LA2 | Total number and rate of employee turnover by age group, gender, and region |
relationships | |||
| LA3 | Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major |
Labour Practices Employment and employment relationships |
6.4 6.4.3 |
Principle 3 |
88-96 |
| LA4 | operations Percentage of employees covered |
Conditions of work and social protection Labour Practices |
6.4.4 6.4 |
Principle | 88-96 |
| by collective bargaining agreements | Employment and employment | 6.4.3 | 3 | ||
| relationships Conditions of work and social protection |
6.4.4 | ||||
| Social dialogue | 6.4.5 | ||||
| Fundamental principles and rights at work |
6.3.10 | ||||
| LA5 | Minimum notice period(s) regarding | Labour Practices | 6.4 | 88-96 | |
| operational changes, including whether it is specified in collective agreements |
Employment and employment relationships |
6.4.3 | |||
| Conditions of work and social protection |
6.4.4 | ||||
| Social dialogue | 6.4.5 | ||||
| LA6 | Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs |
Labour Practices Health and safety at work |
6.4 6.4.6 |
88-96 | |
| LA7 | Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region |
||||
| LA8 | Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases |
Labour Practices Health and safety at work Community involvement and development Community involvement |
6.4 6.4.6 6.8 6.8.3 |
88-96 | |
| LA9 | Health and safety topics covered in formal agreements with trade unions |
Education and culture Health |
6.8.4 6.8.8 |
88-96 | |
| LA10 | Average hours of training per year per | Labour Practices Health and safety at work |
6.4 6.4.6 |
Principle | 88-96 |
| employee by employee category | Labour Practices Human development and training |
6.4 6.4.7 |
6 | ||
| LA11 | Programs for skills management and | in the workplace Labour Practices |
6.4 | Principle | 88-96 |
| lifelong learning that support the | Human development and training | 6.4.7 | 6 | ||
| continued employability of employees and assist them in managing career endings |
in the workplace Employment creation and skills development |
6.8.5 |
| Relevant GRI G3 Guidelines Disclosures - Disclosure on Management Approach (DMA) or Performance Indicators |
ISO 26000 Core Social Responsibility Subjects and Themes |
ISO 26000 clauses |
UN Global Compact Principles |
Page Number |
|
|---|---|---|---|---|---|
| LA12 | Percentage of employees receiving regular performance and career development reviews |
Labour Practices Human development and training in the workplace |
6.4 6.4.7 |
88-96 | |
| LA13 | Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity |
Discrimination and vulnerable groups Fundamental principles and rights at work Labour Practices Employment and employment relationships |
6.3.7 6.3.10 6.4 6.4.3 |
88-96 | |
| LA14 | Ratio of basic salary of men to women by employee category |
Discrimination and vulnerable groups Fundamental principles and rights at work Labour Practices Employment and employment relationships Conditions of work and social protection |
6.3.7 6.3.10 6.4 6.4.3 6.4.4 |
88-96 | |
| Product Responsibility DMA | Organizational governance Fair Operating Practices Consumer issues |
6.2 6.6 6.7 |
|||
| PR1 | Life cycle stages for health and safety impacts of products and service are assessed for improvement, and percentage of significant products and services categories subject to such procedures |
Economic, social and cultural rights Promoting social responsibility in the value chain Consumer Issues Protecting consumers' health & safety Sustainable consumption |
6.3.9 6.6.6 6.7 6.7.4 6.7.5 |
97-98 | |
| PR2 | Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes |
||||
| PR3 | Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements |
Consumer Issues Fair marketing, factual and unbiased information and fair contractual practices Protecting consumers' health & safety Sustainable consumption Consumer service, support and complaint and dispute resolution Education and awareness |
6.7 6.7.3 6.7.4 |
97-98 | |
| PR4 | Total number of incidents of non compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes |
6.7.5 6.7.6 6.7.9 |
|||
| PR5 | Practices related to customer satisfaction, including results of surveys measuring customer satisfaction |
Consumer Issues Protecting consumers' health & safety Sustainable consumption Consumer service, support and complaint and dispute resolution Access to essential services* Education and awareness |
6.7 6.7.4 6.7.5 6.7.6 6.7.8 6.7.9 |
105-106 |
Reconciliation tables
| Relevant GRI G3 Guidelines Disclosures - Disclosure on Management Approach (DMA) or Performance Indicators |
ISO 26000 Core Social Responsibility Subjects and Themes |
ISO 26000 clauses |
UN Global Compact Principles Number |
Page | |
|---|---|---|---|---|---|
| PR6 | Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion and sponsorship |
Consumer Issues Fair marketing, factual and unbiased information and fair contractual practices Consumer service, support |
6.7 6.7.3 6.7.6 |
applicable | non |
| PR7 | Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorhip by type of outcomes |
and complaint and dispute resolution Education and awareness |
6.7.9 | ||
| PR8 | Total number of substantiated complaints regarding breaches of customer privacy and losses of consumer data |
Consumer Issues Consumer data protection and privacy |
6.7 6.7.7 |
applicable | non |
| PR9 | Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services |
Consumer Issues Consumer service, support and complaint and dispute resolution* |
6.7 6.7.6 |
applicable | non |
| ECONOMIC CATEGORY | |||||
| Economic DMA | Organizational governance Community involvement and development |
6.2 6.8 |
|||
| EC1 | Direct economic value generated and distributed, including revenues, |
Community involvement and development |
6.8 | 125-147 | |
| operating costs, employee | Community involvement | 6.8.3 | |||
| compensation, donations and other community investments, retained earnings, and payments to capital providers and governments |
Wealth and income creation Social investment |
6.8.7 6.8.9 |
|||
| EC2 | Financial implications and other risks and opportunties for the organisation's activities due to climate change |
Climate change mitigation and action |
6.5.5 | 217-221 | 28, |
| EC5 | Range of ratios of standard entry level wage compared to local minimum wage |
Conditions of work and social protection |
6.4.4 | 88-96, 99-100 |
|
| at significant locations of operation | Community involvement and development |
6.8 | |||
| EC6 | Policy, practices, and proportion of spending on locally-based suppliers |
Promoting social responsibility in the value chain |
6.6.6 | 101-102 | 99, |
| at significant locations of operation | Community involvement and development |
6.8 | |||
| Employment creation and skills | 6.8.5 | ||||
| development Wealth and income creation |
6.8.7 |
| Relevant GRI G3 Guidelines Disclosures - Disclosure on Management Approach (DMA) or Performance Indicators |
ISO 26000 Core Social Responsibility Subjects and Themes |
ISO 26000 clauses |
UN Global Compact Principles |
Page Number |
|
|---|---|---|---|---|---|
| EC7 | Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation |
Community involvement and development Employment creation and skills development Wealth and income creation Economic, social and cultural rights Community involvement and development Community involvement Education and culture Employment creation and skills development Technology development and access Wealth and income creation |
6.8 6.8.5 |
90 | |
| EC8 | Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro-bono engagement |
6.8.7 6.3.9 6.8 6.8.3 6.8.4 6.8.5 6.8.6 6.8.7 6.8.9 Social investment |
99-100 | ||
| EC9 | Understanding and describing significant indirect economic impacts, including the extent of impacts |
Economic, social and cultural rights Promoting social responsibility in the value chain Respect for property rights Access to essential services Community involvement and development Employment creation and skills development Technology development and access Wealth and income creation Social investment |
6.3.9 6.6.6 6.6.7 6.7.8 6.8 6.8.5 6.8.6 6.8.7 6.8.9 |
99-100 | |
| ENVIRONMENTAL CATEGORY | |||||
| Environment DMA | Organizational governance The Environment |
6.2 6.5 |
|||
| EN1 | Materials used by weight or volume | The Environment | 6.5 | Principle | 101-104 |
| EN2 | Percentage of materials used that are recycled input materials |
Sustainable resource use | 6.5.4 | 8 | 101-104 |
| EN3 | Direct energy consumption by primary energy source |
101-104 | |||
| EN4 | Indirect energy consumption by primary source |
101-104 | |||
| EN5 | Energy saved due to conservation and efficiency improvements |
101-104 | |||
| EN6 | Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives |
101-104 | |||
| EN7 | Initiatives to reduce indirect energy consumption and reductions achieved |
101-104 | |||
| EN8 | Total water withdrawal by source | 101-104 | |||
| EN9 | Water sources significantly affected by withdrawal of water |
101-104 | |||
| EN10 | Percentage and total volume of water recycled and reused |
101-104 |
Reconciliation tables
| Relevant GRI G3 Guidelines Disclosures - Disclosure on Management Approach (DMA) or Performance Indicators |
ISO 26000 Core Social Responsibility Subjects and Themes |
ISO 26000 clauses |
UN Global Compact Principles |
Page Number |
|
|---|---|---|---|---|---|
| EN11 | Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas |
The Environment Protection of the environment & biodiversity, and restoration of natural habitat |
6.5 6.5.6 |
Principle 8 |
non applicable |
| EN12 | Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas |
non applicable |
|||
| EN13 | Habitats protected or restored | non applicable |
|||
| EN14 | Strategies, current actions, and future plans for managing impacts on biodiversity |
101-102 | |||
| EN15 | Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk |
101-102 | |||
| EN16 | Total direct and indirect greenhouse gas emissions by weight |
The Environment Climate change mitigation and |
6.5 6.5.5 |
Principle 8 |
103-104 |
| EN17 | Other relevant indirect greenhouse gas emissions by weight |
action | Principle 9 |
||
| EN18 | Initiatives to reduce greenhouse gas emissions and reductions achieved |
||||
| EN19 | Emissions of ozone-depleting substances by weight |
The Environment Prevention of pollution |
6.5 6.5.3 |
non applicable |
|
| EN20 | NOx, SOx, and other significant air emissions by type and weight |
non applicable |
|||
| EN21 | Total water discharge by quality and destination |
non applicable |
|||
| EN22 | Total weight of waste by type and disposal method |
104 | |||
| EN23 | Total number and volume of significant spills |
non applicable |
|||
| EN24 | Weight of transported, imported, exported, or treated waste deemed to be hazardous under the terms of the Basel Convention Annex I, II, III and VIII, and percentage of transported waste shipped internationationally |
non applicable |
| Relevant GRI G3 Guidelines Disclosures - Disclosure on Management Approach (DMA) or Performance Indicators |
ISO 26000 Core Social Responsibility Subjects and Themes |
ISO 26000 clauses |
UN Global Compact Principles |
Page Number |
|
|---|---|---|---|---|---|
| EN25 | Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organisation's discharges of water and runoff |
The Environment Sustainable resource use Protection of the environment & biodiversity, and restoration of natural habitat |
6.5 6.5.4 6.5.6 |
non applicable |
|
| EN26 | Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation |
The Environment Sustainable resource use Promoting social responsibility in the value chain Sustainable consumption |
6.5 6.5.4 6.6.6 6.7.5 |
100-105 | |
| EN27 | Percentage of products sold and their packaging materials that are reclaimed by category |
The Environment Sustainable resource use Sustainable consumption |
6.5 6.5.4 6.7.5 |
103 | |
| EN28 | Monetary value of significant fines and total number of non-financial sanctions for non-compliance with environmental laws and regulations |
The Environment | 6.5 | non applicable |
|
| EN29 | Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce |
The Environment Sustainable resource use Promoting social responsibility in the value chain |
6.5 6.5.4 6.6.6 |
100-105 | |
| EN30 | Total environmental protection expenditures and investments by type |
The Environment | 6.5 | 100-105 |
Published by Sodexo
Design, creation and production:
Coordination: Xplicite
Photo credits: Sodexo Group Media Library - J.E. Pasquier, J. Grison, G. Kurganow, P. Castaño, S. Remael
Sodexo Group Financial Department 255, quai de la Bataille de Stalingrad 92866 Issy-les-Moulineaux Cedex 9 Tel.: +33 (0)1 30 85 75 00


Building tools?
Free accounts include 100 API calls/year for testing.
Have a question? We'll get back to you promptly.