Teneo AI AB

Corporate Details

ISIN(s):

SE0018397184

LEI:

98450060010AABBAA974

Country:

Sweden

Address:

Stureplan 15, 111 45 Stockholm

Website:

https://teneo.ai/

Sector:

Telecommunications, computer programming, consultancy, computing infrastructure, and other information service activities

Industry:

Computer consultancy and computer facilities management activities

Description

Teneo AI AB specializes in enterprise-grade conversational AI. Its core offering, the Teneo platform, enables global organizations to build, deploy, and manage sophisticated AI Agents to automate customer service and contact center operations. The platform provides omnichannel capabilities across voice and digital channels, featuring advanced Voice AI and Large Language Model (LLM) orchestration. It is designed for high-volume environments, offering enterprise-grade security, scalability, and seamless integration with existing systems like CRMs, ERPs, and CaaS platforms (e.g., Genesys Cloud, Amazon Connect). Teneo's primary value proposition is to automate Tier 1 support with high accuracy, aiming to reduce operational costs, decrease customer wait times, and improve key metrics such as customer satisfaction (CSAT) and first-contact resolution (FCR).