USU Software AG - Regulatory Filings 2020

News Details

Corporate | 6 August 2020 09:47

USU wins US financial services provider as new customer

DGAP-News: USU Software AG / Key word(s): Incoming Orders

06.08.2020 / 09:47

The issuer is solely responsible for the content of this announcement.

Multinational investment bank selects USU’s Knowledge Center for customer service

Boston, August 6, 2020 – USU, a leading provider of knowledge management solutions for customer service, today announced a new contract with a US based Fortune 500 financial services company. This multinational investment bank and financial services provider selected USU’s knowledge management platform, Knowledge Center , to optimize its customer service and act as a single source of truth. The company expects to significantly increase service productivity and quality, for example by increasing the first contact resolution rate and reducing call handling and training time.

Its choice of USU was based on the software’s purpose-built features and wide range of integrations with other leading tools. Knowledge Center’s robust editorial system, custom workflows and templates are important features for increasing the speed, quality and accuracy of support information. Additionally, the ability to integrate external data sources and offer chatbots and self-service options, all from the same platform was a major advantage.

The first roll-out of the software is planned for September 2020 which will scale up to all service areas with approximately 1,300 customer service agents and partners over the coming year.

“We are very excited about our new Fortune 500 account. It shows that our customer service solutions are successful in the US market, in addition to our other tools like software license management, which are market leaders in Europe,” said Mel Passarelli, CEO of Aspera, a subsidiary of the USU group.

This press release can be downloaded from https://www.unymira.com/en/news/ and https://www.usu.com/de/news/

USU GmbH

Founded in 1977, USU GmbH is one of the biggest European providers of IT and Knowledge Management Software. Market leaders from every sector of the international economy create transparency with USU applications, while also increasing flexibility, decreasing risks and cutting costs.

With intelligent solutions and expertise in digital interaction, Unymira is a prime mover in the digitization of business processes. Standard software and consulting services help to automate service processes and actively provide knowledge for all communication channels and customer contact points in sales, marketing, and customer service. The customer-first portfolio in this area is complemented by customized applications, portal and CMS solutions, UX design and social media management.

USU GmbH is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: https://www.usu.com/en/

Contact

USU Software AG

Corporate Communications

Dr. Thomas Gerick

Tel.: +49 (0) 71 41 – 48 67 440

Fax: +49 (0) 71 41 – 48 67 300

E-Mail: [email protected]

USU Software AG

Investor Relations

Falk Sorge

Tel.: +49 (0) 71 41 – 48 67 351

Fax: +49 (0) 71 41 – 48 67 108

E-Mail: [email protected]

06.08.2020 Dissemination of a Corporate News, transmitted by DGAP – a service of EQS Group AG.

The issuer is solely responsible for the content of this announcement.

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Language:	English
Company:	USU Software AG
	Spitalhof
	71696 Möglingen
	Germany
Phone:	+49 (0)7141 4867-0
Fax:	+49 (0)7141 4867-200
E-mail:	[email protected]
Internet:	www.usu-software.de
ISIN:	DE000A0BVU28
WKN:	A0BVU2
Listed:	Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Munich, Stuttgart, Tradegate Exchange
EQS News ID:	1111633