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USU Software AG — Regulatory Filings 2013
Jun 27, 2013
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Regulatory Filings
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Corporate | 27 June 2013 12:08
New USU Service Manager solution creates the foundation for IT as a service organization
USU Software AG / Key word(s): Product Launch
27.06.2013 / 12:08
The systematic way to the right service offering
New USU Service Manager solution creates the foundation for IT as a service organization
Möglingen, June 27, 2013
IT’s transition from a technology-oriented to a customer-centric organization is well underway. But how does IT shape your market offering? And how does it secure your ability to deliver? In other words, how does it develop and control your service portfolio? The new application USU Service Manager addresses these challenges. It comes as a cloud or on-premise solution to support managers in internal IT organizations and at external IT service providers. USU Service Manager is an agile planning and control instrument that enables IT services to be fully and consistently described on the basis of best practices derived from numerous customer projects. As a result, IT is geared uncompromisingly to the business objectives of internal and external customers and so becomes a professional and trusted business partner. The new, intuitive product is now available along with detailed information and can be accessed free of charge for testing at: https://www.usu-service-manager.de
Latest-generation service portfolio
USU Service Manager permits specification, management and monitoring of IT service portfolios. It allows all information about the availability of, requests for and operation of IT services to be conveniently consolidated in the form of specific services. For example, it can be used to describe and structure a service catalog from the perspective of customers and to agree services with customers and monitor them under service level agreements. Decomposition into individual sub-services, i.e. into the individual modules required for service delivery similarly to a parts list, supports standardization and also forms the basis for rollout of a cost accounting and billing system. All in all, USU Service Manager offers tool-controlled, ITIL (R) -compliant process support over the entire lifecycle.
Role-specific views for service customers and service providers
USU Service Manager allows you to graphically depict your IT service portfolio from the perspective of both customers and providers. Service customers are shown the availability and status of services. By offering service components, your IT department can achieve a high degree of standardization and efficiency. The system provides role-specific views of IT services. Preconfigured roles, such as Portfolio Manager or Service Level Manager, are available out of the box. Access rights and responsibilities for individual users can be defined quickly and flexibly.
Support for desktop and mobile devices
USU Service Manager is a Web application that automatically fits the screen sizes of the devices used to access it. It can be viewed and used by means of an Internet browser on any Internet-capable user device – such as mobile clients like tablets and smartphones with an iOS or Android operating system or on Blackberries – without installing any apps.
Flexible operating models: Cloud solution or on-premise installation
There are different operating models for USU Service Manager: As an efficient, highly available cloud solution, the application offers maximum flexibility and is up and running right away. In this case, the hosting and data storage occur solely in TÜV-certified data centers based in Germany. Each client is assigned its own database and dedicated computer resources, thus ensuring the highest level of data security. Alternatively, the system can be installed as an on-premise solution in the customer’s own data center. In this case, user rights are acquired through a one-time purchase of a user license, and the customer is solely responsible for system operation.
Management of services as IT business
USU Service Manager proactively manages the services provided as a supply chain – from the initial planning, to the development and on down to the ultimate provisioning. As a result, the solution enables service providers to tackle new business challenges facing them. Anyone interested can learn more about USU Service Manager in a product video or try out a test version free of charge and without commitment. In September, USU Service Manager will be presented together with SERVIEW at a roadshow in various German cities.
This press release can be downloaded at http://www.usu.de and https://www.usu-service-manager.de .
USU AG – The Knowledge Business Company.
Founded in 1977, USU offers strategies, consulting, software solutions and services for achieving comprehensive integration of knowledge and experience into business workflows and applications within organizations. Market leaders from every sector of the international economy create transparency with USU applications, while also becoming more competitive, cutting costs and reducing their risks. With its three business areas, USU is Europe’s largest provider of IT and knowledge management solutions.
USU AG is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: www.usu.de/en
Contact
USU AG
Corporate Communications
Dr. Thomas Gerick
Phone: +49 (0) 71 41 / 48 67 440
Fax: +49 (0) 71 41 / 48 67 909
E-mail: [email protected]
Contact:
USU Software AG
Corporate Communications
Dr. Thomas Gerick
Tel.: +49 (0) 71 41 – 48 67 440
Fax: +49 (0) 71 41 – 48 67 909
E-Mail: [email protected]
USU Software AG
Investor Relations
Falk Sorge
Spitalhof
D-71696 Möglingen
Tel.: +49 (0) 71 41 – 48 67 351
Fax: +49 (0) 71 41 – 48 67 108
E-Mail: [email protected]
End of Corporate News
27.06.2013 Dissemination of a Corporate News, transmitted by DGAP – a company of EQS Group AG.
The issuer is solely responsible for the content of this announcement.
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| Language: | English |
| Company: | USU Software AG |
| Spitalhof | |
| 71696 Möglingen | |
| Germany | |
| Phone: | +49 (0)7141 4867-0 |
| Fax: | +49 (0)7141 4867-200 |
| E-mail: | [email protected] |
| Internet: | www.usu-software.de |
| ISIN: | DE000A0BVU28 |
| WKN: | A0BVU2 |
| Listed: | Regulierter Markt in Frankfurt (Prime Standard); Freiverkehr in Berlin, Düsseldorf, Hamburg, München, Stuttgart |
| End of News | DGAP News-Service |
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| 218471 27.06.2013 |