TELSTRA GROUP LIMITED — Investor Presentation 2005

Nov 14, 2005

15 November 2005

The Manager

Company Announcements Office Australian Stock Exchange 4^th Floor, 20 Bridge Street SYDNEY NSW 2000

Office of the Company Secretary

Level 41 242 Exhibition Street MELBOURNE VIC 3000 AUSTRALIA

Telephone 03 9634 6400 Facsimile 03 9632 3215

ELECTRONIC LODGEMENT

Dear Sir or Madam

Outcomes of Strategic Review - slide presentation by GMD Telstra Consumer & Small Business

In accordance with the listing rules, please find a copy of slides to be delivered by David Moffatt, Group General Manager Telstra Consumer & Small Business at today's presentation of the outcomes of Telstra's Strategic Review.

Yours sincerely

North brake

Douglas Gration Company Secretary

Telstra Corporation Limited ACN 051 775 556 ABN 33 051 775 556

Disolainen

FIRTH

These presentations include certain forward-looking statements that are subject to various risks and uncertainties. Actual results, performance or achievements could be significantly different from those expressed in, or implied by, these forward-looking statements. Such forward-looking statements are not quarantees of future performance and involve known and unknown risks, Uncerteinites and other factors, many of Which are beyond the control of Telstra, which may cause actual results to differ materially from those expressed in the statements contained in these presentations. For example, the factors that are likely to affect the results of Telstra include general economic conditions in Australia; exchange rates, competition in the markets in which Telstra will operate, the inherent regulatory risks in the businesses of Telstra, the substantial technological changes taking place in the telecommunications industry; and the continuing growth in the data, internet, mobile and other telecommunications markets where Telstra will operate. A number of these factors are described in Telstra's Annual Report and Form 20-Fil

All forward-looking figures in this presentation are unaudited and based on AGAAP. Certain figures may be subject to rounding differences. All market share information in this presentation is based on management estimates based on internally available information unless otherwise indicated.

David Moffatt Group Managing Director Telstra Consumer & Small Business

THE PLAN

How We Will Put the Customer First

• GISTONICI
• THE STRIP

a talikana
1. kota hadi

HALLANDIN COMPANIES COMPANY TANA ARTISTAN

• 6 Whole of dustriance Customer experience maps $\bullet$ Segmentation & market based management · Right channel, right consultant $\circ$ Needs-based selling $^{\prime\prime}$
• Time teramorketing

How We Will Put the Customer First

GTSTONIC TERRIT

A ABHAINNIN
SANASA

INTERNATIO City of Little MORE TRANS

• 5 W 10 270 K CUSTO 124
• · Customer experience maps
• · Segmentation & market based management
• Right channel, right consultant
• · Needs-based selling
• Local area maiketing t
• g kewardin digitalty

THE PLAN

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