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TELSTRA GROUP LIMITED Interim / Quarterly Report 2003

Oct 20, 2003

65927_rns_2003-10-20_a4e787d0-f302-45be-8f08-9ee86bf10250.pdf

Interim / Quarterly Report

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21 October 2003

The Manager

Company Announcements Office Australian Stock Exchange 10th Floor, 20 Bond Street SYDNEY NSW 2000

Office of the Company Secretary

Level 41 242 Exhibition Street MELBOURNE VIC 3000 AUSTRALIA

Telephone 03 9634 6400 Facsimile 03 9632 3215

ELECTRONIC LODGEMENT

Dear Sir or Madam

'03/04 First Quarter Market Update

In accordance with the listing rules, I attach an announcement for release to the market.

Yours sincerely

North brake

Douglas Gration Company Secretary

Telstra Corporation Limited ACN 051 775 556 ABN 33 051 775 556

Telstra Corporation Limited '03/04 First Quarter Market Update

Telstra delivers to expectation - no change to outlook

Overview

Sales revenue for the quarter ended 30 September 2003 increased 0.5%1 to \$5,032 million, driven by growth in PSTN products, mobiles, internet and IP products. This was partly offset by a decline in revenue at Hong Kong CSL (HKCSL) and lower other sales and service, driven by reduced external construction activity, and the completion of the cable recovery project.

Domestic sales revenue increased 1.7% to \$4,676 million.

Total revenue, including asset sales, decreased 7.2% to \$5,309 million due to the sale of commercial properties in the prior year. After excluding asset sales, underlying2 total revenue increased 0.5% to \$5,084 million.

The following commentary details the drivers of the Telstra group revenue result for the quarter ended 30 September 2003.

PSTN Products

PSTN products increased 2.5% to \$2,015 million for the quarter.

  • Basic access revenues increased 3.4% to \$791 million for the quarter, driven by an increase in access charges in July 2003, and an increase in the number of customers selecting plans that carry a higher access fee with lower call charges. The changed treatment of pensioner discounts from March 2003 has partly offset growth in basic access revenue.
  • Local call revenue decreased 0.8% to \$394 million for the quarter, largely driven by a decline $\bullet$ of 3.7% in the number of local calls with product substitution to internet, data and mobile products. Yield was impacted by re-balancing activities.
  • National long distance revenue increased 2.5% to \$292 million for the quarter, due to pricing structure changes and the withdrawal of the 1 cent Saturday promotion that was available in the prior year. This movement is partly offset by a decrease in national long distance minutes of 6.5%. Yield was impacted by re-balancing activities.
  • Fixed to mobile revenue grew 8.4% to \$402 million for the quarter, with minutes increasing 7.3% due to continued growth in the number of mobile services in the Australian market.
  • International direct revenue has decreased 15.0% for the quarter, reflecting a 13.4% decline in minutes of use as users continue to migrate towards prepaid calling card products.
  • Call completion has increased 1.5% due to the introduction of easy to use value added services such as 1# feature assistant and Telstra home message 101. The revenue from these initiatives is reflected in the relevant calling product.

Mobiles

Total Mobile revenue increased 6.3% to \$942 million for the quarter. Mobile revenue growth was across mobile services and handset sales. Mobile services revenue was driven by SMS revenue which increased 45% to \$94 million. The number of SMS messages sent increased by 49% to 432 million.

Mobile services in operation grew 14% and mobile voice minutes of use grew 16%.

Data and Internet

Total data and internet revenue increased 3.2% to \$732 million for the quarter, driven by:

  • Internet and IP which increased 23.7% to \$235 million in the auarter, primarily due to the continued strong growth in broadband subscribers of 113.1%, and narrowband subscribers of 8.9%.
  • ISDN declining 7.1 % to \$237 million for the quarter, primarily due to the closure of the old ISDN platform, resulting in migration to newer technologies.
  • Other data products remaining relatively flat.

Sensis (Advertising & Directories)

Sensis revenues increased 9.5% to \$185 million for the quarter ended 30 September 2003. The launching of new print features in the White Pages®, and growth in online and electronic products has largely contributed to the growth.

Intercarrier Services

Intercarrier services revenue decreased 4.3% to \$287 million for the quarter, driven by a decline in wholesale leased transmission as there continues to be excess capacity within the industry & reduced international refile traffic. The decrease is partly offset by an increase in SMS interconnect revenue, driven by the growth in SMS volumes.

Inbound Calling Products (e.g. Freecall 1800, Priority 13/1300)

Inbound revenue declined 5.6% to \$119 million for the quarter ended 30 September 2003, primarily due to competitive price pressure following the introduction of Inbound Number Portability. However, the decline is considerably less than that experienced in the first 3 quarters of last year.

Solutions Management

Solutions management has increased 10.5% to \$126 million, through the addition of a major customer and the increase in the value of contracts for existing customers for managed voice and data services.

Various Controlled Entities (excluding HK CSL and TelstraClear)

Various controlled entities revenue declined 50.8% to \$31 million for the quarter ended 30 September 2003, primarily due to:

  • Pay TV customer sales and service centre now operated directly by Foxtel.
  • $\bullet$ The sale of Mobitel in October 2002.

Hong Kong CSL and TelstraClear

In local currency (HK\$), revenue decreased 6.3% to HK\$978 million for the quarter ended 30 September 2003. Mobile voice sales experienced a significant drop due to a price war in the market that commenced in March 2003 and continuing fallout from SARS. This was partly offset by an increase in handset sales. In Australian dollars revenue declined 21.7% to \$191 million, with the impact of the exchange rates contributing approximately \$37 million to the revenue decline.

TelstraClear continues to grow revenue, in local currency (NZ\$) up 4.4% to \$168 million, and perform to expectations. In Australian dollars revenue grew 2.9% to \$142 million.

Other Sales & Service

Other sales and service revenue declined 12.2% to \$180 million for the quarter. The main driver was a \$36 million reduction in external construction activity, and a reduction of \$16 million following the wind down of the cable recovery project. This was partly offset by an increase in pay TV bundling content sharing agreements between Telstra, Foxtel, and Optus.

Other Revenue

Other revenue decreased 61.1% to \$277 million for the quarter. The prior year includes the sale of commercial properties for \$570 million. The current year includes the sale of IBMGSA for \$154 million.

Service

In the most recent Australian Communications Authority report for the June 2003 quarter, Telstra's national activation CSG performance continues to exceed 90%. Restoration CSG performance for rural and remote also continues to exceed 90%. Urban fault restoration was 82% and impacted by seasonal factors and the piloting of a new work management system. Telstra has resolved issues identified in the pilot system and urban performance has since recovered and remains on target.

Outlook

  • There is no change to the previous full year quidance foreshadowing positive revenue $\bullet$ growth and any cost growth being less than revenue growth.
  • Core domestic operating capital expenditure is tracking to our guidance with expenditure of around \$2.9 billion for the full year expected.
  • The company continues to generate strong free cash flow from tight capital expenditure and cashflow management.

For enquires on this announcement contact:

John Stanhope
Chief Financial Officer
Telstra Corporation Limited

David Anderson Manager, Investor Relations Telstra Corporation Limited Phone: 61 3 9634 2410 Email: [email protected]

Market Update

for three months ending 30 September 2003

September September Growth %
\$ million 03/04 02/03
PSTN products
Basic access 791 765 3.4%
Local calls 394 397 (0.8%)
PSTN value added services 68 68 0.0%
National long distance calls 292 285 2.5%
Fixed to mobile 402 371 8.4%
International direct 68 80 (15.0%)
Total PSTN products 2,015 1.966 2.5%
Mobiles 942 886 6.3%
Data and Internet
Data 260 264 (1.5%)
ISDN (Access and Calls) 237 255 (7.1%)
Internet and IP solutions 235 190 23.7%
Total Data and Internet 732 709 3.2%
Sensis (Advertising and Directories) 185 169 9.5%
Intercarrier services 287 300 (4.3%)
Inbound calling products 119 126 (5.6%)
Solutions management 126 114 10.5%
Various Controlled Entities (excluding HK CSL & TClear) 31 63 (50.8%)
Hong Kong CSL 191 244 (21.7%)
TelstraClear 142 138 2.9%
Customer premises equipment 46 49 (6.1%)
Payphones
Other sales & service
36
180
37
205
(2.7%)
(12.2%)
Sales revenue 5,032 5,006 $0.5\%$
Other revenue 277 712 (61.1%)
Total revenue 5,309 5,718 (7.2%)
Sales Revenue 5032 5,006 0.5%
Other revenue (underlying) 2 52 54 (3.7%)
Total Revenue (underlying) 2 5,084 5,060 0.5%
Domestic sales revenue 3 4,676 4,596 1.7%
Selected Statistical Data:*
Basic access lines in service
Local calls (number of calls) 10.31 10.39 (0.7%)
National long distance minutes 2,435 2,527 (3.7%)
Fixed to mobile minutes 2,193 2,346
970
(6.5%)
7.3%
International direct minutes 1,041
165
191 (13.4%)
Mobile voice telephone minutes 1,473 1,270 15.9%
Short Message Service (SMS) (number of messages) 432 290 49.0%
Mobile services in operation (thousands) 5 6,720 5,884 14.2%
ISDN access (basic lines equivalents) (thousands) 1,210 1,225 (1.2%)
Foxtel SIOs (thousands) 849 805 5.6%
Broadband subscribers (thousands) 439 206 113.1%
Narrowband subscribers (thousands) 1,180 1,084 8.9%
Total On-line subscribers (thousands) 1,619 1,290 25.5%

Footnotes:

$(1)$

rwess.
All percentages relate to growth on prior corresponding period (PCP).
Underlying revenue exclude asset sales. Other revenue excludes \$225 million in asset sales in the current year, and \$658 million in the prior yea $\begin{pmatrix} 2 & 3 \ 4 & 6 \end{pmatrix}$

Domestic revenues exclude all offshare revenue.
Statistical data is represented in millions unless atherwise stated, and represents management's best estimates.
Mobile Services in Operation (SIOs) are net of deactivated pr

Period Ended 30 September 2003

Summary Underlying Quarterly Data Q1
Actual
OTR PCP
Growth
Q2
Actoal
OTR PCPH
Growth
Half 1
Actual
YTD PCP
Growth
Q3
OTR
OTR PCP
Growth
Q4
OTR
OTR PCP
Growth
FY YTD PCP
Growth
Q1
Actoal
OTR PCP
Growth
$Sep-02$ Sep-02 Dec-02 Dec-02 Dec-02 Dec-02 Mar-03 Mar-03 Jun-03 Jun-03 Jun-03 Jon-03 $Sep-03$ Sap-03
Revenue
PSTN products
Basic access 765 10.2% 791 9.4% 1,556 9.8% 778 8.2% 748 0.7% 3,083 7.1% 791 3.4%
Local calls 397 (11.0%) 399 (6.3%) 796 (8.7%) 384 (0.3%) 387 0.3% 1,567 (4.6%) 394 (0.8%)
PSTN value added services 68 3.0% 74 12.1% 141 6.8% 71 9.2% 68 6.3% 280 6.9% 68 0.0%
National long distance calls 285 (6.3%) 298 (2.9%) 582 (4.7% 288 (6.2%) 292 (2.0% 1,162 (4.4% 292 2.5%
Fixed to mobile 371 7.5% 382 5.5% 753 6.5% 375 5.9% 389 8.7% 1,517 6.9% 402 8.4%
International direct 80 (9.1% 80 (7.0% 161 (6.9% 73 (9.9% 71 (12.3% 307 (8.6%) 68 $(15.0\%)$
Total PSTN products 1,966 1.2% 2,024 2.7% 3,989 2.0% 1,969 3.0% 1,955 1.3% 7.916 2.1% 2,015 2.5%
Mobiles 886 5.7% 917 0.7% 1,804 3.1% 879 5.1% 930 5.3% 3,613 4.2% 942 6.3%
Data and Internet
Data 264 (4.3%) 262 (2.2%) 526 (3.5%) 261 7.4% 267 1.5% 1,053 0.2% 260 (1.5%)
ISDN (Access and Calls) 255 (7.9% 241 (7.7%) 496 (8.0% 227 (10.3%) 227 (7.7%) 951 (8.3%) 237 (7.1%)
Internet and IP solutions 190 46.2% 201 37.7% 391 42.7% 196 30.7% 227 25.4% 814 34.5% 235 23.7%
Total Data and Internet 709 3.8% 704 4.3% 1,413 4.1% 684 5.9% 721 4.5% 2,818 4.6% 732 3.2%
Sensis (Advertising and Directories) 169 13.4% 562 2.4% 731 4.7% 214 18.9% 273 5.8% 1,217 7.2% 185 9.5%
Intercarrier services 300 7.9% 292 0.7% 591 4.0% 280 2.6% 286 1.1% 1,157 2.9% 287 (4.3%)
Inbound calling products 126 ${17.1%}$ 124 ${15.6%}$ 251 (16.1%) 122 (12.9%) 122 0.0% 494 (12.1% 119 (5.6%)
Solutions management 114 2.7% 125 13.6% 239 8.1% 113 5.6% 135 (9.4% 487 2.1% 126 10.5%
Various controlled entities (excl HK CSL & TClear) 63 (41.1% 53 (51.8% 116 (46.5%) 51 (49.0% SS. (32.9% 221 (44.6%) 31 (50.8%)
Hong Kong CSL 244 (17.0% 240 (14.9%) 484 (16.1%) 243 (7.3%) 181 (25.2%) 908 (15.9% 191 (21.7%)
TelstraClear 0.0% 0.0% $\sim$ 0.0% 0.0% 0.0% $\overline{\phantom{a}}$ 0.0% 142 2.9%
Customer premises equipment 49 (3.9% 51 (3.8% 100 (3.8%) 49 11.4% 45 (21.1%) 194 (4.9%) 46 (6.1%)
Pauphones 37 (2.6%) 38 (2.6%) 75 (3.8%) 38 (2.6%) 35 (5.4%) 148 (3.9% 36 (2.7%)
Other sales & service 205 19.9% 197 (21.2%) 402 (4.5%) 182 12.3% 190 (12.0% 776 (3.0%) 180 (12.2%)
Sales revenue 4,868 1.1% 5.327 (1.1%) 10,195 (0.1% 4.824 2.6% 4.928 (0.4%) 19,947 0.5% 5,032 0.5%
Other revenue 54 ${46.0%$ 37 5.6% 111 (27.9%) 47 (7.8%) 104 20.9% 262 (10.0% 52 (3,7%)
Total revenue 4,922 0.1% 5,384 (1.0% 10,306 (0.5%) 4,871 2.5% 5,032 (0.1% 20,209 0.3% 5,084 0.5%
Selected statistical data "
Basic access lines in service 10.39 (0.6%) 10.34 (0.6%) 10.34 (0.6%) 10.34 (0.9%) 10.31 (0.9% 10.31 (0.9%) 10.31 (0.7%)
Local calls (number of calls) 2,527 (3.9%) 2,491 (4.8%) 5,019 (4.3%) 2,395 (4.3%) 2,380 (5.6%) 9,794 (4.6%) 2,435 (3.7%)
National long distance minutes 2,346 3.4% 2,310 0.1% 4.656 1.7% 2,278 (0.3%) 2,227 (3.5%) 9,161 (0.1%) 2,193 (6.5%)
lFixed to mobile minutes. 970 8.1% 985 5.3% 1.955 6.7% 990 7.6% 999 6.4% 3.944 6.9% 1.041 7.3%
International direct minutes 191 (2.7%) 196 (3,7%) 387 (2.9%) 180 (5.9%) 173 (9.5%) 740 (5.2%) 165 ${13.4%$
Mobile voice telephone minutes 1,276 7.1% 1,323 5.5% 2,594 6.3% 1,289 7.9% 1,372 12.7% 5,255 8.3% 1.473 15.9%
Short Message Service (SMS) (number of messages) 290 26.5% 342 35.0% 632 31.0% 380 42.0% 401 53.9% 1,413 39.8% 432 49.0%
Mobile services in operation (thousands) iii 5.884 8.7% 6,098 8.2% 6,098 8.2% 6,338 9.5% 6,569 10.6% 6,569 10.6% 6,720 14.2%
ISDN access (basic lines equivalents) (thousands) 1.225 (1.3%) 1.190 (4.5%) 1.190 (4.5%) 1.199 (2.4%) 1.213 (4.4%) 1.213 (4.4%) 1.210 (1.2%)
Foxtel SIOs (thousands) 805 15.4% 809 4.5% 809 4.5% 816 2.8% 836 4.5% 836 4.5% 849 5.6%
Broadband subscribers (thousands) 206 120.1% 244 121.7% 244 121.7% 290 125.8% 361 113.6% 361 113.6% 439 113.1%
Narrowband subscribers (thousands) 1.084 15.4% 1,103 7.1% 1,103 7.1% 1,134 6.7% 1,158 9.6% 1,158 9.7% 1,180 8.9%
Total On-line subscribers (thousands) 1,290 24.4% 1,347 18.2% 1,347 18.2% 1.424 19.5% 1,519 349.3% 1,519 24.0% 1,619 25.5%

Footnotes:

(i) Fiscal 2002/2003 exclude Telstra Clear, Keycorp and asset sales from the underlying revenue base. Fiscal 2003/2004 exclude asset sales from the revenue underlying base.

(ii) AB percentages relate to growth on prior corresponding period

(iii) Mobile Services in Operation (SIOs) are net of deactivated prepaid customers who were outside the recharge only period

(iv) Statistical data is represented in millions unless otherwise stated

Product definitions have been reviewed and where necessary comparatives have been adjusted to align with the new definitions