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TELSTRA GROUP LIMITED Annual Report 2004

Aug 11, 2004

65927_rns_2004-08-11_0b464b95-6fd6-42ae-ab03-16ffdc7618c3.pdf

Annual Report

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12 August 2004

Office of the Company Secretary

The Manager Company Announcements Office Australian Stock Exchange 10th Floor, 20 Bond Street SYDNEY NSW 2000

Level 41 242 Exhibition Street MELBOURNE VIC 3000 AUSTRALIA

Telephone 03 9634 6400 Facsimile 03 9632 3215

ELECTRONIC LODGEMENT

Dear Sir or Madam

Re: Full Year 2004 Results - Analyst Briefing

In accordance with the listing rules, I enclose an announcement for release to the market.

North brake

Douglas Gration Company Secretary

Telstra Corporation Limited ACN 051 775 556 ABN 33 051 775 556

Telstra Corporation Limited FY 2004R@SUITS

Dr Zigu Svysen Ché Executive Onicer

"Customer commitment drives shareholder value"

Previous Guidance and Outcomes in 03/04

Margin expansion

Strong growth in cash flows

\$2.9b domestic capex

On path to achieve 1 million Broadband SIOs in '06

Cost out consistent with \$800m underlying reductions by 06

Absolute costs, including D & A, below last year

Telstra's goals are achievable

Highlights of 2003/04

Record Profit &
Strong Free Cashflow
$-NPATH 54.1b (+2%)$
- FCF (excluding asset sales / acquisitions) \$4.8b (+20%)
Capital Management Initiatives - New financial parameters
- Increased Ordinary Dividend (13cps final, +8.3%)
- \$750m buyback & intention to pay 6cps special dividend
Improved Domestic Revenue Growth F-Stronger 2nd Half momentum
Recent Acquisitions on Track - TPG integration with Sensis proceeding smoothly
- KAZ Group performing to expectations
REACH financial re-structure - REACH on a stronger footing going forward
Telstra's
fundamentals are strong

,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Effective Captial Management

Telstra

Improving Customer Satisfaction

Telstra

Telstra

John Ston Ston Chief Financial Officer

"Customer commitment drives shareholder value"

Financial Highlights

Business Growth

COSS Management

Contol Management

Domestic Sales Revenue 1 2.4% - H2 improvement Internet & IP Revenue 1 24%, Broadband SIOs 4 122% Mobile Services Revenue 1 7%, SIOs 4 16% Sensis Revenue (ex TPG) 1 7%

Underlying Operating Expenses V 1.4% Margin Growth: Underlying EBITDA margin 49.8% Investment in service and growth

Free Cash Flow 1 20% to \$4.8b Domestic Operating Capex \$2.9b Final Ordinary Dividend 1 8% to 13cps ETI 3 Yr \$1.5b p.a. Capital Management Program g

Strong free cash flows supporting capital management program

restro

Underpinned by Strong Free Cash Flows

Telstra

Free Cash Flow funding operations with modest movement in Net Debt

Free cash flow generation provides flexibility

Reported Results

Underlying Results

Karlstvo

(Glollions except FSHDA Margin) $\mathbb{Z} \times \mathbb{Z}$ 96 A
Sales Revenue 20.5 207 $\sqrt{2}$
Underlying Domestic Sales Revenue 45. 1 $\sum_{i=1}^{n}$
Operating Expenses 10.8 10.6 (1.4)
EBITDA 1920 30
EBIT $\zeta$ 67 $\sum_{i=1}^{n}$
NPAT $\mathcal{I}$
EBITDA Margin (%) 48.8 49.8 $\sqrt{2}$
Domestic Operating Capex WARA (8.9)
Free Cash Flow 40 43 20.2
  1. . . . . . . . . . . . . . . . . . .

1989 - Johann Stoff, Amerikaansk politiker (d. 1989)

a de la componeción de la componeción de la componeción de la componeción de la componeción de la componeción

Steady improvement
across key financial metrics

Underlying Results - Half Year Trends

(S billions except EBITDA Marqin) AHO $%$ $\triangle$ RANCH $\%$ $\Lambda$ $\%$ $\Lambda$
Sales Revenue 10.5 (0.1) 10.2 $\mathcal{L}$ $\gamma$ ar $\sqrt{2}$
Underlying Domestic Sales Rev 9.7 12 30 y ang $\mathcal{I}$ $\mathcal{L}$
Operating Expenses $\sim$ (4.1) $\mathcal{L}_{\mathbf{a}}$ $\mathcal{L}$ 10.6 (1,4)
EBITDA B, 21 3 o $20 - 12$ $\mathbb{R}^{\mathbb{Z}}$ 3.0
FBIT 1. $\mathcal{L}$ 4. 1 $\sqrt{ }$ $\mathcal{L}$
BBITDA Margin (%) 304 20 The William jan. KO M 10
Operating Exp excl REACH $\mathcal{L}_{\mathcal{L}}$ (1.5) $\mathcal{L}$ $\mathcal{L}$ 10.6 $\Omega$

Margin stability as we invest in customer service and drive revenue growth

Mobiles Inclusive of Terminating Revenues

Solid performance in increasingly competitive market SIS TANANG TAN

Strong growth in CDMA

Increased Prepaid focus

Telstra

Mobiles Subscriber Base Changing

Telstra

Indreasing portion of prepaid base

  • Lower blended ARPUs
  • Algnmentof W deddivdilon ddierio, additional 202,000 SIOs Included in Prepaid
  • Mobile Data ARPU +18%

Mix changing from penetrating lower end of market

Strong Growth in Broadband

W.

stimulating take up

PSTN Rebalanced Products

Continuing to grow PSTN revenues in an evolutionary environment

  • Rebalanding
  • Buind line U
  • Feature penetration
  • Call completion en de la populación de la contrada de la contrada de la contrada de la contrada de la contrada de la contrada
    Contrada de la contrada de la contrada de la contrada de la contrada de la contrada de la contrada de la contr

Underlying Operating Expenses

Continued cost focus allowing investment in service and growth

investing in service and growth

Cost Savings

Commentary Commentary of the Commentary Commentary Commentary Commentary Commentary Commentary Commentary Comm
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ISPIGGUCIMILI SALETER
l ang ang mga pag 230.

(an Drivers

TBG Customer Care labour efficiencies CSL productivity

Lower volumes and integration savings

Contract management

Area management Fürst se de Metro/Network services

IS-labour, fleet, rent TCM-billing, mobiles initiatives

Making room for service improvement and growth while maintaining margins

Upward Cost Drivers

04/05 focus on controlling cost pressures

Increased FOH volumes leading to increased staff numbers

Pay TV bundling

Increased selesforce Increased volumes Donesic NetworkFinis Indreased marketing Hendset subsidy 2H

Increased energy cosis Currency costs OVEREGGES

Qaqabada

Investigasewice

Growth in line with KA SATE Linked to revenue

No further growth, contained at 03/04

kayakt

Key International Operations

Increasingly competitive market One-offs impacting FY 03 EBITDA HK\$234m

Hong Kong's most profitable mobile business

Ikadajaship trillin EBIT positive

Corporate customer wins

on standalone basis

Shareholders buy bank deby of USS 1.2b for USS311 Euliy provided for US\$155.5m Loan to REAGH $\blacktriangleright$ A stronger footing – but environment remains difficult

Copital Expanditure

driving targeted capex spend

Capital Management Program

Sustainable medium term program in place

enna
D

Target Financial Parameters

Telstra Corporation Limited FY 2004 Res Ulles

Dr Zigu Svysen Cher Executive Drugs

"Customer commitment drives shareholder value"

Telecommunications is a Growth Industry

  • If the consumer market (approx \$14b) grows by 5% next year (\$700m), Telco share of HDI would only grow 0.1%
  • Equivalent to each household hiring 1 extra DVD per month

Offering customers value will grow our share of wallet

Telstra

Our Strategy

Optimise traditional revenues

  • Customer service
  • Increase utilisation Q
  • Value Added Services W.
  • Price innovation I.
  • Reduce costs / W. improve margin

Transformation 21SICentury IP Network

Services + Relationships + Efficiency $=$ Profitable Growth

Maria Ma

Telstra

Broadband Wireless

Advenising

profitable revenue, margin & cash flow

Telstra Corporation Limited FY 2004 Res Ullis

"Customer commitment drives shakenole watue"