Indian Hotels Co. Ltd — Environmental & Social Information 2023

May 24, 2023

May 24, 2023

BSE Limited National Stock Exchange of India Limited Corporate Relationship Department Exchange Plaza 1[st] Floor, New Trading Ring, Bandra Kurla Complex Rotunda Building, P. J. Towers, Bandra (E) Dalal Street, Fort, Mumbai 400 051 Mumbai – 400 001. Scrip Code: INDHOTEL Scrip Code: 500850

Sub: Business Responsibility and Sustainability Report for FY 2022-23

Dear Sir,

Pursuant to Regulations 34(2)(f) of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015, we are submitting herewith the Business Responsibility and Sustainability Report for FY 2022-23, which forms part of the Integrated Annual Report FY 2022-23, submitted to the Exchanges vide letter dated May 24, 2023.

You are requested to kindly take the same on record

Yours Sincerely,

BEEJAL Digitally signed AKSHAYK by BEEJAL AKSHAYKUMAR UMAR DESAI Date: 2023.05.24 DESAI 17:17:49 +05'30'

BEEJAL DESAI Executive Vice President Corporate Affairs & Company Secretary (Group)

About IHCL

Our Responsible Statutory Financial Strategy Business Reports Statements

Our Performance

Business Responsibility & Sustainability Report (BRSR)

(Pursuant to Regulation 34 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015

SECTION A: GENERAL DISCLOSURE

I. Details of the Listed Entity

• 1 L74999MH1902PLC000183 Corporate Identity Number (CIN) of the Listed Entity

• 2 Name of the Listed Entity

• 3 Year of incorporation

• 4 Registered office address

The Indian Hotels Company Limited (IHCL)

3 1902 4 Registered office address Mandlik House, Mandlik Road, Mumbai – 400 001 5 Corporate address 9th Floor, Express Towers, Barrister Rajni Patel Marg, Nariman Point, Mumbai – 400 021 6 E-mail investorrelatons@ihcltata.com 7 Telephone +91-22-61371637 8 Website htps://www.ihcltata.com/ 9 Financial year for which reporting is being done April 2022-March 2023 10 Name of the Stock Exchange(s) where shares are listed BSE Limited (BSE) National Stock Exchange of India Limited (NSE) 11 Paid-up Capital ` 142,04,00,342 12 Contact Person Name of the Person Beejal Desai – Executive Vice President – Corporate Affairs & Company Secretary (Group) Gaurav Pokhariyal - Executive Vice President – Human Resources Telephone 022-61371931 E-mail address beejal.desai@ihcltata.com gaurav.pokhriyal@ihcltata.com 13 Standalone Basis Type of Reporting (Standalone/ Consolidated Basis)

• 12 Contact Person

13 Type of Reportng (Standalone/ Consolidated Basis)	Standalone Basis	Standalone Basis
II. Product/ Services 14 Details of business actvites
Sr. No. Descripton of Main Actvity	Descripton of Business Actvity		% Turnover of the Entty
1. Accommodaton and Food Service.	Inns, Resorts, Holidayhomes, Hostels, etc		100
15 Products/ Services sold by the entty
Sr. No. Product/ Service		NIC Code	% of Total Turnover contributed
1. Accommodaton services 2. Food & Beverage services		55101 55101	43.03 37.29

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THE INDIAN HOTELS COMPANY LIMITED

Business Responsibility & Sustainability Report (BRSR)

III. Operations

16 Number of locations where plants and/ or operations/ offices of the entity are situated

Locaton	Number of plants	No. of Ofces / Hotels	Total
Natonal Internatonal	Not Applicable Not Applicable	83 12	83 12

17 Market served by the entity

a) No. of Locations

a) No. of Locatons
Locatons	Numbers
Natonal (No. of States) Internatonal (No. of Countries)	As per Standalone BRSR reportng there are 27 hotels operatng pan India in following locatons: Andaman, Aurangabad, Bengaluru, Calicut, Chennai, Goa, Guwahat, Gwalior, Hyderabad, Jaipur, Jodhpur, Kolkata, Mumbai, New Delhi, Ooty, Udaipur Other operaton locatons are spread pan India across 22 States plus 4 Union Territories as under: Agartala, Agra, Ahmedabad, Ajmer, Amritsar, Aurangabad, Bandhavgadh, Bekal, Bengaluru, Bharuch, Bhopal, Bhubaneswar, Calicut, Chandigarh, Chennai, Chikmagalur, Cochin, Coimbatore, Coonoor, Coorg, Corbet, Darjeeling, Dharamshala, Dudhwa, Dwarka, Ernakulam, Faridabad, Gangtok, Goa, Gondia, Gurugram, Guwahat, Haridwar, Hyderabad, Indore, Jaipur, Jamshedpur, Jodhpur, Junagadh, Kalinganagar, Kanha, Katra, Kolkata, Kovalam, Kumarakom, Lucknow, Madurai, Manali, Mangalore, Mumbai, Mysore, Nashik, New Delhi, Noida, Ooty, Panna, Pantnagar, Patna, Pench, Pondicherry, Pune, Ranthambore, Rishikesh, Sanand, Shillong, Shimla, Srinagar, Surajkund, Surat, Thane, Thiruvananthapuram, Tirupat , Tirupur, Udaipur, Vadodara, Vapi, Varanasi, Varkala, Vijaywada, Vizag, Wayanad We have operatons in 9 Countries as listed below:

Bhutan, Maldives, Nepal, South Africa, Sri Lanka, United Arab Emirates, United Kingdom, United States of America, Zambia

b) What is the contribution of exports as a percentage of the total turnover of the entity?

• NA

c) A brief on types of customers

• a) Business travellers - IHCL’s hotels are often chosen by business travellers due to their convenient locations, highquality amenities, and efficient services.

• b) Tourists - IHCL’s hotels cater to both domestic and international tourists who are looking for comfortable and luxurious accommodations during their travels.

• c) Event and conference attendees - IHCL’s hotels offer event spaces and conference rooms, making them an ideal choice for corporate events, meetings, and conferences.

• d) Wedding guests - IHCL’s hotels are also popular wedding venues, with many of them offering wedding planning and coordination services.

• e) Food and beverage patrons - IHCL’s restaurants and bars are popular with both hotel guests and local residents who are looking for high-quality dining experiences.

• f) Crew members

• g) Long staying guests

• The Company does not undertake any manufacturing activity.

2

Integrated Annual Report 2022-23

About IHCL

Responsible Business

Statutory Financial Reports Statements

Our Performance

Our Strategy

IV. Employees

18. Details as at the end of Financial Year:

IV. Employees 18. Details as at the end of Financial Year:
Sr. No. Partculars	Total (A)	M	ale	Fem	ale
		No. (B)	% (B/A)	No. (C)	% (C/A)
a) Employees and workers (including diferently-abled) Employees 1 Permanent Employees (A) 2,641 2 Other than Permanent Employees (B) 0 3 Total Employees (A+B) 2,641 Workers 4 Permanent (C) 2,655 5 Other than Permanent (D) 2,512 6 Total Workers (C+D) 5,167 b) Diferently abled employees and workers Employees 1 Permanent Employees (E) - 2 Other than Permanent Employees (F) - 3 Total Employees (E+F) - Workers 4 Permanent (G) 6 5 Other than Permanent (H) 35 6 Total Diferently Abled Employees(G+H) 41		1,981 0	75.01 0	660 0	24.99 0
	2,641	1,981	75.01	660	24.99
	2,655 2,512	2,431 1,849	91.56 73.61	224 663	8.44 26.39
	5,167	4,280	82.83	887	17.17
	- -	- -	- -	- -	- -
	-	-	-	-	-
	6 35	4 29	66.67 82.86	2 6	33.33 17.14
	41	33	80.49	8	19.51

19. Participation/ Inclusion/ Representation of women

19. Partcipaton/ Inclusion/ Representaton of women
Sr. No. Category	Total (A)	No. and %	of females
		No. (B)	% (B/A)
1 Board of Directors 2 KeyManagement Personnel	7 3	1 0	14.29 0

20. Turnover rate for permanent employees and workers (Disclose trends for the past 3 years)

Category	FY 2022-23 (Turnover rate in curre	FY 2022-23 (Turnover rate in curre	nt FY)	FY 2021-22 (Turnover rate in previous FY)	FY 2021-22 (Turnover rate in previous FY)	FY 2021-22 (Turnover rate in previous FY)	(Turnover rate	FY 2020-21 in the year prior	to previous FY)
	Male	Female	Total	Male	Female	Total	Male	Female	Total
Permanent Employees Permanent Workers	383 234	107 32	490 266	187 189	68 37	255 226	128 135	49 23	177 158

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THE INDIAN HOTELS COMPANY LIMITED

Business Responsibility & Sustainability Report (BRSR)

V. Holding, Subsidiary and Associate Companies (including joint ventures)

21 Names of holding/ subsidiary/ associate companies/ joint ventures

21 Names of holding/ subsidiary/ associate companies/ joint ventures
Sr. No. Name of the holding/ subsidiary/ associate companies/ joint ventures	Indicate whether it is a holding/ Subsidiary/ Associate/ or Joint Venture	% of shares held by listed entty	Does the entty indicated at column A, partcipate in the Business Responsibility initatves of the listed entty? (Yes/ No)
1. Oriental Hotels Limited 2. Taj Madurai Limited 3. Taida Trading & Industries Limited 4. Lanka Island Resort Limited 5. TAL Lanka Hotels PLC 6. Taj Karnataka Hotels & Resorts Limited 7. Taj Kerala Hotels & Resorts Limited 8. Taj GVK Hotels & Resorts Limited 9. Taj Safaris Limited 10. Kaveri Retreats and Resorts Limited 11. TAL Hotels & Resorts Limited 12. KTC Hotels Limited 13. United Hotels Limited 14. Roots Corporaton Limited 15. Taj Enterprises Limited 16. Taj Trade and Transport Company Limited 17. Benares Hotels Limited 18. Inditravel Limited 19. Piem Hotels Limited 20. Northern India Hotels Limited 21. Skydeck Propertes and Developers Pvt. Limited 22. Sheena Investments Pvt. Limited 23. ELEL Hotels & Investments Limited 24. Luthria & Lalchandani Hotel & Propertes Pvt. Limited 25. Ideal Ice Limited 26. IHOCO BV 27. United Overseas Holding Inc. 28. St. James Court Hotel Limited 29. Taj Internatonal Hotels Limited 30. Taj Internatonal Hotels (H.K.) Limited 31. PIEM Internatonal (H.K.) Limited 32. IHMS Hotels (SA) (Proprietary) Limited 33. Good Hope Palace Hotels Proprietary Limited 34. Zarrenstar Hospitality Private Limited 35. Genness Hospitality Private Limited 36. Qurio Hospitality Private Limited 37. Kadisland Hospitality Private Limited 38. Suisland Hospitality Private Limited 39. BAHC Pte Ltd 40. TajSATS Air CateringLimited	Associate Associate Associate Associate Associate Joint Venture Joint Venture Joint Venture Joint Venture Joint Venture Joint Venture Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary Subsidiary	35.67 26.00 34.78 24.66 24.62 44.27 28.78 25.52 41.81 50.00 27.49 100.00 55.00 100.00 93.40 73.03 51.58 78.88 51.57 48.56 100.00 100.00 100.00 100.00 100.00 100.00 100.00 76.86 100.00 100.00 51.57 100.00 100.00 100.00 100.00 100.00 100.00 74.00 51.57 51.00	Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes No No No No Yes No Yes Yes Yes No No No Yes No No No No No No Yes

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Integrated Annual Report 2022-23

About IHCL

Our Responsible Statutory Financial Strategy Business Reports Statements

Our Performance

VI. CSR Details

• 22 a) Whether CSR is applicable as per Section 135 of Companies Act, 2013:

• Yes, the CSR budget under Section 135 of the Companies Act, 2013 for FY 2022-23 was NIL.

Turnover (in ) 3,704.24 crores (FY 22-23) Net worth (in ) 8,838.98 crores (FY 22-23)

VII. Transparency and Disclosures Compliances

• 23 Complaints/ Grievances on any of the principles (Principles 1 to 9) under the National Guidelines on Responsible Business Conduct

Stakeholder group from whom complaint is received	Grievance Redressal Mechanism in Place (Yes/ No)	If yes, then provide web-link for grievance redress policy	Cu	FY 2022-23 rrent Financial Ye	ar	Pre	FY 2021-22 vious Financial Y	ear
			Number of complaints fled during the year	Number of complaints pending resoluton at close of the year	Remarks	Number of complaints fled during the year	Number of complaints pending resoluton at close of the year	Remarks
Communites Investors (other than shareholders) Shareholders Employees and workers Customers* Value Chain Partners Other: Ex-employee and other than above	Yes	IHCL has a platorm for grievance reportng: h t t p s : / / i n v e s t o r. i h c l t a t a . c o m / f i l e s / I H C L _ S t a ke h o l d e r Engagement_Policy.pdf IHCL has a strong whistle-blower policy which is available to all the stakeholders. https://investor.ihcltata. com/fles/IHCL_Whistle Blower_Policy.pdf	NIL NIL 47 42 1 NIL 9	NIL NIL 0 1 1 NIL 1	NA NA NA in process in process NA in process	NIL NIL 17 18 NIL 1 5	NIL NIL 0 0 NIL NIL 0	NA NA NA NA NA NA NA

*Complaints only at legal forum

24 Overview of the entity’s material responsible business conduct issues

Indicate Financial implications of Material Issue Identified whether risk or opportunity Rationale for identifying the risk/opportunity In case of risk, approach to adapt or mitigate the risk or opportunity negative implications)(Indicate positive or Customer Delight Opportunity Customer Relationship Management We have comprehensive CRM practices and a Positive (CRM) plays a significant part in strong customer loyalty program (with over 4 hospitality business. It aids in million members). There is a strong engagement improving customer satisfaction with our customers through diverse channels and retention rates and helps us viz websites, email & social media. Further, the better understand our customers. Care@Tajness program, an industry first initiative to listen, learn and leverage insights helps us in building innovative product and service solutions

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THE INDIAN HOTELS COMPANY LIMITED

Business Responsibility & Sustainability Report (BRSR)

Material Issue Identfed	Indicate whether risk or opportunity	Ratonale for identfying the risk/ opportunity	In case of risk, approach to adapt or mitgate	Financial implicatons of the risk or opportunity (Indicate positve or negatve implicatons)
Brand Reputaton and Communicaton Water Management Climate change, Energy and Emissions Diversity and Equal opportunity	Opportunity Risk Risk/ Opportunity Opportunity	Brand reputaton is crucial in the hospitality sector as it directly impacts the level of trust and loyalty customers have towards the brand. Efectve communicaton is key in building and maintaining a strong brand reputaton in the hospitality sector. This includes clear and consistent messaging across all channels, such as website, social media, and customer interactons. In the hospitality sector water management plays a very crucial role, we are directly afected by the availability and the quality of the water considering our business sector. Climate change poses a signifcant risk on hospitality sector. Changes in weather paterns can negatvely impact tourism in certain regions, as extreme heat or drought may make them less atractve to visitors. Furthermore, the industry may also face additonal costs to adapt to these changes, such as building sea walls or upgrading air conditoning systems. Our commercial actvites incur signifcant overhead expenditures, with energy being one of them. A proper energy management system with Renewable energy integraton is pivotal for IHCL to reduce operatonal energy cost and carbon footprint. Diversity and equal opportunity are crucial in the hospitality sector as it not only promotes inclusivity but also helps to atract customers from diverse backgrounds. This can help to create an inclusive and welcoming atmosphere for guests, which can lead to increased customer loyalty and positve word- of-mouth recommendatons.	The Taj Brand has been rated as the World’s Strongest Hotel Brand for two consecutve years and India’s Strongest Brand across sectors. We have comprehensive connect and communicaton with our customers right from booking through to stay with us. At every point, right from reservatons, we adopt a customer frst approach. We actvely listen and respond to customer feedback in a tmely and professional manner. As water is material to our sector, it becomes crucial for us that we work towards water security. Our water management approach includes measures like recycling of STP water in cooling tower and operatng our chillers under optmal conditon. We are proactvely taking eforts for water conservaton in our operatonal facilites. Being cognisant of the potental risk due to climate change IHCL is planning to integrate Task Force on Climate-related Financial Disclosure (TFCD) in risk management framework and conduct physical and transiton risk assessment in consequent years. We have put in place comprehensive power purchase agreements with Tata Power on Green power. Further, we have systems to track and minimise consumpton in our hotels. We have employed people from diverse backgrounds and have procedures in place that ensure equal opportunity in workplace. It also includes providing equal pay and benefts, promotng equal opportunity in promotons and advancement and providing accommodatons for employees with disabilites.	Positve Negatve Negatve/ Positve Positve

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Integrated Annual Report 2022-23

About IHCL

Responsible Business

Statutory Financial Reports Statements

Our Performance

Our Strategy

Material Issue Identfed	Indicate whether risk or opportunity	Ratonale for identfying the risk/ opportunity	In case of risk, approach to adapt or mitgate	Financial implicatons of the risk or opportunity (Indicate positve or negatve implicatons)
Sustainable supply chain Talent management and retenton	Opportunity Risk	Businesses are under increased pressure from investors, clients, and authorites to lower environmental, social, and governance (ESG) risk exposures in their supply chains. Overall, efectve talent management is crucial in mitgatng the risks associated with managing human capital. Failing to atract and retain employees by providing them rewarding careers may lead to loss of skillful employees in an organisaton.	At IHCL, we see it as an opportunity to integrate ESG aspect in our supply chain which can efectvely reduce the overall risk. From supplier/ vendor diversifcaton to sustainable sourcing, IHCL has taken huge strides in the supply chain management. We ensure sustainable sourcing for all our operatons, which promotes the development of local communites, generates job opportunites, streamlines transportaton and has a major impact in reducing carbon dioxide emissions. Close to 90% of our sourcing is done from domestc vendors and producers. We carry out Potental assessment to assess potental and determine roles and leadership responsibilites. Through various talent processes, we aim to identfy and build a strong leadership pipeline at every hotel, developing talent through robust development journeys. Following are the two key talent processes: − Leadership Assessment and Development Center (LADC) for identfcaton and development of future general managers. − Talent Identfcaton and Development Initatve (TIDI) for identfcaton and development of high potental Heads of Department (HoD). DiLOG is a bi-annual career conversaton process which enables structured focused conversatons that incorporate constructve feedback and set a development plan for the year ahead. VConnect is our contnuous employee engagement platorm which gathers contnuous feedback from employees across levels. It provides a mechanism for leaders to hear the voice of our employees, thereby promotng trust and transparency.	Positve Negatve

SECTION B: MANAGEMENT AND PROCESS DISCLOSURES

SECTION	B: MANAGEMENT AND PROCESS DISCLOSURES
P1	Businesses should conduct and govern themselves with integrity in a manner that is ethical, transparent and accountable
P2	Businesses should provide goods and services in a manner that is sustainable and safe
P3	Businesses should respect and promote the well-being of all employees, including those in their value chains
P4	Businesses should respect the interests of and be responsive towards all its stakeholders
P5	Businesses should respect and promote human rights
P6	Businesses should respect, protect and make eforts to restore the environment
P7	Businesses when engaging in infuencing public and regulatory policy, should do so in a manner that is responsible and
	transparent
P8	Businesses should promote inclusive growth and equitable development
P9	Businesses should engage with andprovide value to their consumers in a responsible manner

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THE INDIAN HOTELS COMPANY LIMITED

Business Responsibility & Sustainability Report (BRSR)

P1	P2	P3	P4	P5	P6	P7	P8	P9
Ethics & Transparency	Product Responsibility	Human Resources	Responsiveness to stakeholders	Human Rights	Responsible Lending	Public Policy Advocacy	Inclusive Growth	Customer Engagement
Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes

Disclosure Questions

Policy and Management Processes

• 1 a) Whether your entity’s policy/ policies cover each principle and its core elements of the NGRBCs. (Yes/ No)

b) Has the policy been approved by the Board? (Yes/ No) c) Web Link of the Policies, if available 2 Whether the entty has translated the policy into procedures. (Yes/ No) 3 Do the enlisted policies extend to your value chain partners? (Yes/ No)	Yes, the policies have been approved by the Board (including commitees) htps://investor.ihcltata.com/CorporateGovernance Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

• 4 Name of the national and international codes/ certifications/ labels/ standards (e.g., Forest Stewardship Council, Fairtrade, Rainforest Alliance, Trustee) standards (e.g., SA 8000, OHSAS, ISO, BIS) adopted by your entity and mapped to each principle.

• 5 Specific commitments, goals and targets set by the entity with defined timelines, if any.

At IHCL, we recognise the importance of global management standards and frameworks. We have integrated ISO, OHSAS, SA 8000, Fairtrade etc. to further strengthen our operations and business practices.

Our business is governed with robust and comprehensive Information Technology (IT) policies and procedures, which cover information security management as per ISO 27001, General Data Protection Regulation (GDPR), and Payment Card Industry (PCI) compliance, among others. Ensuring safe and protected business operations is our utmost priority.

The Company has developed an ESG roadmap that outlines the important aspects of sustainability as well as timeframes for attaining the goals. The ESG framework also known as the Paathya framework mainly focuses on six strategies: Progress sustainable growth, preserve heritage and brand, Prudent corporate governance, promise social responsibility, Promote environmental stewardship and Partner transformation.

IHCL has taken targets that by 2030

• 100% hotels will be single use plastic free (beyond the Govt mandated list)

• 100% hotels will be Earth Check certified

• 100% of wastewater recycled

• 100% hotels will have an organic waste management system

• 50% of Energy to come from Renewable sources

• 100,000 youth to be trained for livelihood

• 100% adoption of UNESCO’s Intangible Cultural Heritage projects in the geographies we operate in

• 6 Performance of the entity against the specific commitments, goals and targets along-with reasons in case the same are not met.

• The key performance targets are set, reviewed, and implemented as per the objectives taken. The Corporate Social Responsibility and Sustainability (ESG) Committee reviews the progress periodically

8

Integrated Annual Report 2022-23

About IHCL

Responsible Business

Statutory Financial Reports Statements

Our Performance

Our Strategy

Governance, Leadership and Oversight

• 7 Statement by director responsible for the business responsibility report, highlighting ESG related challenges, targets, and achievement Puneet Chhatwal (Managing Director & Chief Executive Officer): As one of the oldest operating company in the Tata Group, we have always operated in the spirit of our founder Mr. Jamsetji Tata who believed that the community is not just another stakeholder in business, but is in fact the very purpose of its existence. Over the years, we have adopted a responsible approach to ESG in all we do. We have announced an Industry leading ESG+ program called Paathya wherein clear milestones have been set for various ESG related initiatives by 2030. We have also signed up to SBTI and are working towards our commitment to Net Zero Emissions. We have subscribed to the Earthcheck program – 77 of our hotels go through this certification currently, with 57 achieving Platinum status, a global benchmark.

We continue to work on decarbonisation in our operations through efforts such as elimination of single use plastic and other measures. On Scope 2, we have entered into significant green power arrangements for a number of properties. On Scope 3, we have a comprehensive program of working with our supply chain partners. We are evaluating various measures relating to Scope 3 for our customers. As a company, we are growing significantly through management contracts – consequently, we are working with our partners to implement ESG measures in their respective hotels.

Our people are the backbone of our business. We are immensely grateful to our colleagues for their dedication and care towards our community, customers, and each other. Empowering and enabling our employees to execute our strategic priorities while keeping sustainability at the core of our operations is the key to our future success.

• 8 Details of the highest authority responsible for implementation and oversight of the Business Responsibility policy (ies).

• 9 Does the entity have a specified Committee of the Board/ Director responsible for decision making on sustainability related issues? (Yes/ No). If yes, provide details.

• Mr. Puneet Chhatwal (DIN: 07624616 ) Designation: Managing Director & Chief Executive Officer

Yes, the Corporate Social Responsibility and Sustainability (ESG) Committee of the Board of Directors is responsible for decision making on Sustainability related issues. The Committee comprises of Mr. Puneet Chhatwal, Ms. Hema Ravichandar and Mr. Naseer Munjee. Note: Mr. Venkataramanan Anantharaman, has been appointed as the Chairperson of the Committee w.e.f. April 27, 2023.

• 10 Details of Review of NGRBCs by the Company:

10 Details of Review of NGRBCs by the Company:
Subject for Review	Indicate whether review was undertaken by Director/ Commitee of the Board/ Any other Commitee	Frequency (Annually/ Half yearly/ Quarterly/ Any other – please specify)
	P1 P2 P3 P4 P5 P6 P7 P8 P9 Y Y Y Y Y Y Y Y Y Yes, On regular basis	P1 P2 P3 P4 P5 P6 P7 P8 P9 Y Y Y Y Y Y Y Y Y
Performance against above policies and follow up acton

• Compliance with statutory requirements of Yes, On regular basis relevance to the principles, and rectification of any non-compliances

11. Has the entity carried out independent P1 P2 P3 P4 P5 P6 P7 P8 P9 assessment/ evaluation of the working of its No No No No No No No No No policies by an external agency? (Yes/ No). If yes, Policies are currently evaluated internally and would be subjected to external audits as provide name of the agency and when applicable. Subject for Review Indicate whether review was undertaken Frequency (Annually/ Half yearly/ by Director/ Committee of the Board/ Any Quarterly/ Any other – please specify) other Committee P1 P2 P3 P4 P5 P6 P7 P8 P9 P1 P2 P3 P4 P5 P6 P7 P8 P9 Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Performance against above policies and follow up Yes, on a regular basis action

Compliance with statutory requirements of Yes, on a regular basis relevance to the principles, and rectification of any non-compliances

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THE INDIAN HOTELS COMPANY LIMITED

Business Responsibility & Sustainability Report (BRSR)

12. Has the entity carried out independent P1 P2 P3 P4 P5 P6 P7 P8 P9 assessment/ evaluation of the working of its No No No No No No No No No policies by an external agency? (Yes/ No). If yes, Policies are currently evaluated internally and would be subjected to external audits as provide name of the agency and when applicable.

SECTION C: PRINCIPLE WISE PERFORMANCE DISCLOSURE

PRINCIPLE 1: Businesses should conduct and govern themselves with integrity, and in a manner that is Ethical, Transparent and Accountable.

IHCL strongly believes in conducting business in an ethical and responsible manner. The Company is governed by the TATA Code of Conduct that ensures the group’s values are imbibed within its operations. The TATA Code of Conduct allows the organisation to operate in a manner that ensures accountability. We are committed to operating our businesses conforming to the highest moral and ethical standards. The Company’s mission and vision are integrated into all aspects of its operations. The Company has unwavering commitment to operate its businesses with integrity and in accordance with high regulatory standards.

ESSENTIAL INDICATORS

1. Percentage coverage by training and awareness Programmes on any of the principles during the financial year:

ment	Total number of training and awareness programmes held	Topics/ principles covered under the training and its impact	% of persons in respectve category covered by the awareness programmes
rd of Directors Management Personnel ployees other than BODs KMPs rkers	2 4 95 95	Overview of the Hospitality Industry and way forward, Hotels Business model and benchmarking. Insider Trading TCOC - Dignity & Respect, Human rights, Equal opportunity, Bribery & Corrupton, Insider trading, Confict of interest TCOC - Dignity & Respect, Human rights, Equal opportunity, Bribery & Corrupton, Insider trading, Confict of interest	100 100 77 70

2. Details of fines/ penalties/ punishment/ award/ compounding fees/ settlement amount paid in proceedings (by the entity or by directors/ KMPs) with regulators/ law enforcement agencies/ judicial institutions, in the financial year, in the following format.

a) Monetary

in the following format. Monetary
	NGRBC Principle	Name of the regulatory/ enforcement agencies/ judicial insttutons	Amount (In INR)	Brief of the case	Has an appeal been preferred? (Yes/ No)
alty/ Fine lement poundingfee	NIL NIL NIL	NA NA NA	NA NA NA	NA NA NA	NA NA NA

10

Integrated Annual Report 2022-23

About IHCL

Responsible Business

Statutory Financial Reports Statements

Our Performance

Our Strategy

b) Non-Monetary

Type	NGRBC Principle	Name of the regulatory/ enforcement agencies/ judicial insttutons	Brief of the case	Has an appeal been preferred? (Yes/ No)
Imprisonment Punishment	NIL NIL	NA NA	NA NA	NA NA

3. Of the instances disclosed in Question 2 above, details of the Appeal/ Revision preferred in cases where monetary or non-monetary action has been appealed.

Case Details	Name of the regulatory/ enforcement agencies/ judicial insttutons
	NA NA

4. Does the entity have an anti-corruption or anti-bribery policy? If yes, provide details in brief and if available, provide a web-link to the policy.

Yes, the entity has Anti-corruption and Anti-bribery policy which is applicable to all individuals working at all levels and grades which states that Our Company is committed to implementing and enforcing adequate procedures to prevent, deter, detect, and counter bribery and corruption in any form or manner. htps://investor.ihcltata.com/fles/IHCL_AntiBribery_and_Anti-Corrupton_Policy.pdf

5. Number of Directors/ KMPs/ employees/ workers against whom disciplinary action was taken by any law enforcement agency for the charges of bribery/ corruption:

enforcement agency for the charges of bribery/ corrupton:
Category	FY 2022-23 (Current Financial Year)	FY 2021-22 (Previous Financial Year)
Directors KMPs Employees Workers	NIL NIL NIL NIL	NIL NIL NIL NIL

6. Details of complaints with regards to conflict of interest:

Topic	FY 20 (Current Fin	23-22 ancial Year)	FY 20 (Previous Fi	21-22 nancial Year)
	Number	Remarks	Number	Remarks
Number of complaints received in relaton to issues of Confict of Interest of the Directors Number of complaints received in relaton to issues of Confict of Interest of KMPs	0 0	- -	0 0	- -

7. Provide details of any corrective action taken or underway on issues related to fines/ penalties/ action taken by regulators/ law enforcement agencies/ judicial institutions, on cases of corruption and conflicts of interest. Not applicable

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LEADERSHIP INDICATORS

1. Awareness programmes conducted for value chain partners on any of the principles during the financial year:

Total number of training and awareness programmes held	Topics/ principles covered under the training and its impact	% of persons in value chain covered by the awareness programmes
1. Annual Vendor Meet – Region/Cluster - 12 Vendor Meets 2. Site visits - All new perishable vendors 100% before onboarding. 3. Surveys – Three Surveys Centrally; Hotels conduct their surveys for local vendors 4. Yearly communicaton on IHCL sustainability initatves	1. Paathya/CSR & Sustainability Initatves, Tata Code of Conduct, Safety and Security and Hygiene & Cleanliness 2. Hygiene & Cleanliness, Storage & Transportaton, locker room & personal Hygiene, Preventve maintenance , Pest Management & Waste Management 3. Vendor satsfacton, Internal Customer Satsfacton, Vendor ratng 4. Initatves completed & work in progress in the year gone by and the future outlook	Not Ascertained at this point

2. Does the entity have processes in place to avoid/ manage conflict of interests involving members of the Board? (Yes/ No) If yes, provide details of the same.

Yes, the Company has processes in place to avoid or manage conflict of interests among board members. A policy on Related Party Transactions has been adopted by the Company in compliance to the Companies Act, 2013. The policy covers methods to avoid instances pertaining to conflict of interest and ensures high standards of corporate governance when dealing with Related Parties. It sets forth the procedures under which the Related Party Transactions must be reviewed, approved, and reported. htps://www.ihcltata.com/RPT.pdf. Also, IHCL adheres to the TATA Code of Conduct which also covers an aspect of Conflict of Interest under Section D. htps://investor.ihcltata.com/fles/TCOC-Booklet.pdf

PRINCIPLE 2: Businesses should provide goods and services in a manner that is sustainable and safe

IHCL places utmost priority in producing high quality goods and services that have been sourced/ produced in a safe and sustainable manner. The Company has undertaken several initiatives to integrate sustainable practices in its supply chain. It is currently working towards ensuring all of its operations are conducted in an efficient manner. It has also taken appropriate measures to provide excellent customer service and support through systems which are easy to navigate.

ESSENTIAL INDICATORS

1. Percentage of R&D and capital expenditure (capex) investments in specific technologies to improve the environmental and social impacts of product and processes to total R&D and capex investments made by the entity, respectively.

Type	FY 2022-23 (Current Financial Year)	FY 2021-22 (Previous Financial Year)	Details of improvement in social and environmental aspects
Research & Development (R&D) Capital Expenditure (CAPEX)	NIL 11.64%	NIL 7.64%	While there has been no direct input towards R&D. IHCL has collaborated with IFC Tech Emerge towards pilotng sustainable cooling technology. 9 projects have been rolled out across 6 hotels. In Energy saving Initatves like installaton of Botling plants, Modular Chillers, LED bulbs and steam less laundryequipment.

12

Integrated Annual Report 2022-23

About IHCL

Responsible Business

Statutory Financial Reports Statements

Our Performance

Our Strategy

2. a) Does the entity have procedures in place for sustainable sourcing? (Yes/ No)

  - Yes.

• b) If yes, what percentage of inputs were sourced sustainably?

Yes, the entity requires all of its contracted vendors to sign and adhere to the TATA Code of Conduct (TCOC) during their onboarding process. The entity also has procedures in place to ensure sustainable practices are integrated in their supply chain. The Company has a unified warehouse and distribution management system for all its hotels. This system has made our supply chain greener, improved efficiency and has reduced the Company’s carbon footprint with regard to its supply chain. Around 10% of the total sourcing is through the Vendor aggregation system. Consolidation of FMCG goods from multiple vendors through a single vendor and Third Party logistics of around 600 Stock Keeping Units (SKUs) through a single vendor have immensely helped our hotels to reduce around 5,000 vendor interactions a month resulting in cutting considerable amount of emissions.

3. Describe the processes in place to safely reclaim your products for reusing, recycling and disposing at the end of life, for (a) Plastics (including packaging) (b) E-waste (c) Hazardous waste and (d) other waste.

• Not Applicable

4. Whether Extended Producer Responsibility (EPR) is applicable to the entity’s activities (Yes/ No). If yes, whether the waste collection plan is in line with the Extended Producer Responsibility (EPR) plan submitted to Pollution Control Boards? If not, provide steps taken to address the same.

IHCL is in the hospitality business, being part of services sector, hence not applicable.

LEADERSHIP INDICATORS

1. Has the entity conducted Life Cycle Perspective/ Assessments (LCA) for any of its products (for manufacturing industry) or for its services (for service industry)? If yes, provide details in the following format?

• No, LCA has not been conducted for any of the services.

2. If there are any significant social or environmental concerns and/ or risks arising from production or disposal of your products/ services, as identified in the Life Cycle Perspective/ Assessments (LCA) or through any other means, briefly describe the same along-with action taken to mitigate the same.

• Not Applicable

3. Percentage of recycled or reused input material to total material (by value) used in production (for manufacturing industry) or providing services (for service industry).

• Not Applicable

4. Of the products and packaging reclaimed at end of life of products, amount (in metric tonnes) reused, recycled, and safely disposed:

• IHCL is in the hospitality business, being part of services sector, hence not applicable.

5. Reclaimed products and their packaging materials (as percentage of products sold) for each product category.

• IHCL is in the hospitality business, being part of services sector, hence not applicable.

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PRINCIPLE 3: Businesses should respect and promote the well-being of all employees, including those in their value chains

A strong organisation is often an indication of a healthy workforce. At IHCL, we prioritise the all-round safety and development of employees by providing a nurturing ecosystem where employees have the opportunity to further explore their potential and a chance to progress their career. IHCL believes an employee’s dedication and assistance can contribute extensively to the organisation’s goals. The best practices for human safety and safe working conditions were assisted and promoted by employees, business teams, vendors, and other stakeholders.

ESSENTIAL INDICATORS

1. a) Details of measures for the well-being of employees:

Category					% of employees covered by	% of employees covered by	% of employees covered by
	Total (A)	Heal	th Insurance	Accide	nt Insurance	Maternity Benefts		Paternity Benefts		Day C	are Facilites
		No. (B)	% (B/A)	No. (C)	%(C/A)	No.(D)	%(D/A)	No. (E)	%(E/A)	No. (F)	%(F/A)
		1,981 660	100 100	1,981 660	100 100	- 660	- 100	1,981 -	100 -	1,981 660	100 100
	2,641	2,641	100	2,641	100	660	24.99	1,981	75.01	2,641	100
			NIL NIL	NIL NIL	NIL NIL	NIL NIL	NIL NIL	NIL NIL	NIL NIL	NIL NIL	NIL NIL
	NIL	NIL	NIL	NIL	NIL	NIL	NIL	NIL	NIL	NIL	NIL

b) Details of measures for the well-being of workers:

Category					% of	workers covered by	workers covered by
	Total (A)	Heal	th Insurance	Accide	nt Insurance	Maternity Benefts		Paternity Benefts		Day C	are Facilites
		No. (B)	% (B/A)	No. (C)	%(C/A)	No.(D)	%(D/A)	No. (E)	%(E/A)	No. (F)	%(F/A)
		2,431 224	100 100	2,431 224	100 100	- 224	- 100	2,431 -	100 -	- 224	- 100
	2,655	2,655	100	2,655	100	224	8.44	2,431	91.56	224	8.44
			100 100	1,849 663	100 100	- 663	- 100	1849 -	100 -	- 663	- 100
	2,512	2,512	100	2,512	100	663	26.39	1,849	73.61	663	26.39

14

Integrated Annual Report 2022-23

About IHCL

Our Responsible Statutory Financial Strategy Business Reports Statements

Our Performance

2. Details of retirement benefits, for Current FY and Previous Financial Year:

Sr. No. Benefts	F	Y 2022-23 (Current FY)	Y 2022-23 (Current FY)	F	Y 2021-22 (Previous FY)	Y 2021-22 (Previous FY)
	No. of employees covered as a % of total employees	No. of workers covered as a % of total workers	Deducted and deposited with the authority (Y/N/N.A.)	No. of employees covered as a % of total employees	No. of workers covered as a % of total workers	Deducted and deposited with the authority (Y/N/N.A.)
1 PF 2 Gratuity 3 ESI 4 Others-Please Specify	100 100 100 --	100 100 100 --	Yes Yes Yes --	100 100 100 --	100 100 100 --	Yes Yes Yes --

3. Accessibility of workplaces: Are the premises/ offices of the entity accessible to differently abled employees and workers, as per the requirements of the Rights of Persons with Disabilities Act, 2016? If not, whether any steps are being taken by the entity in this regard.

All our locations have been designed in a way that every individual with disabilities can utilise shared facilities without encountering any barriers. Work areas, restrooms, social areas and the surrounding facilities all are being constructed keeping their accessibility in mind.

4. Does the entity have an equal opportunity policy as per the Rights of Persons with Disabilities Act, 2016? If so, provide a web-link to the policy.

IHCL is committed to providing equal opportunities in employment and creating an inclusive working environment.

It is our policy that there should be no discrimination, harassment or less favourable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, disability, origin, religion, race, gender, family or marital status, gender re-assignment, disability, sexual orientation, pregnancy or maternity status. It is our policy that there shall be no bullying or intimidation for any reason towards any employee or applicant. htps://investor.ihcltata.com/fles/IHCL_Equal_Opportunity_Policy.pdf

5. Return to work and Retention rates of permanent employees and workers that took parental leave.

Gender	Total number of people returned afer parental leave in FY Total Number of people who took parental leave in FY Return to work rate Total Number of people retained for 12 months afer returning from parental leave Total number of people returned from parental leave in prior FY Retenton Rate
Permanent Employees Male Female Others Total Permanent Workers Male Female Others Total	211 211 100 209 255 99.05 19 19 100 19 34 100 - - - - - -
	230 230 100 228 289 99.13
	- - - - - - - - - - - - - - - - - -
	- - - - - -

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Business Responsibility & Sustainability Report (BRSR)

6. Is there a mechanism available to receive and redress grievances for the following categories of employees and worker? If yes, give details of the mechanism in brief.

Category	Yes/ No	Details of the mechanism in brief
Permanent Workers Other than Permanent Workers Permanent Employees Other than Permanent Employees	Yes Yes Yes Yes	At IHCL, we have various mechanisms to receive and redress grievances. We have collaborated with third party ethics partner who receives grievances via phone, e-mail and physical mails on which adequate actons are taken and addressed. In additon to this, we have the whistle-blower mechanism in place to resolve complaints and the same are reviewed by the Audit Commitee every quarter. Also, we have ethics commitees and HR heads in hotels to whom persons can report issues directly and can also drop the concerns in the drop boxes.

7. Membership of employees and worker in association(s) or Unions recognised by the listed entity:

Category		FY 2022-23 (Current FY)			FY 2021-22(Previous FY)	FY 2021-22(Previous FY)
	Total employees/ workers in respectve category (A)	No. of employees/ workers in respectve category, who are part of associaton(s) or Union (B)	% (B/A)	Total employees/ workers in respectve category (C)	No. of employees/ workers in respectve category, who are part of associaton(s) or Union (D)	%(D/C)
Permanent Employees Male Female Others Total Permanent Workers Male Female Others Total	- - -	- - -	- - -	- - -	- - -	- - -
	-	-	-	-	-	-
	2,431 224 -	2,115 183 -	87.00 81.70 -	2,410 207 -	2,047 167 -	84.94 80.68 -
	2,655	2,298	86.55	2,617	2,214	84.60

8. Details of training given to employees and workers:

a) Details of Skill training given to employees and workers.

Category		FY 2022 -23 (Current FY)	FY 2022 -23 (Current FY)		FY 2020-21 (Previous FY)	FY 2020-21 (Previous FY)
	Total employees/ workers in respectve category (A)	No. of employees/ workers in respectve category, who received Skill Training (B)	% (B/A)	Total employees/ workers in respectve category (C)	No. of employees/ workers in respectve category, who received Skill Training (D)	%(D/C)
Permanent Employees Male Female Others Total Permanent Workers Male Female Others Total	1,981 660 -	1,952 395 -	98.54 59.85 -	1,820 543 -	1,278 212 -	70.22 39.04 -
	2,641	2,347	88.87	2,363	1,490	63.06
	2,431 224 -	1,823 175 -	74.99 78.13 -	2,410 207 -	844 77 -	35.02 37.20 -
	2,655	1,998	75.25	2,617	921	35.19

16

Integrated Annual Report 2022-23

About IHCL

Responsible Statutory Financial Business Reports Statements

Our Performance

Our Strategy

b) Details of training on Health and Safety given to employees and workers.

Category		FY 2022 -23 (Current FY)	FY 2022 -23 (Current FY)	F	Y 2020-21 (Previous FY)	Y 2020-21 (Previous FY)
	Total employees/ workers in respectve category (A)	No. of employees/ workers in respectve category, who received training on Health and Safety (B)	% (B/A)	Total employees/ workers in respectve category (C)	No. of employees/ workers in respectve category, who received training on Health and Safety (D)	%(D/C)
Permanent Employees Male Female Others Total Permanent Workers Male Female Others Total	1,981 224 -	1,981 660 -	100 100 -	1,820 543 -	1,820 543 -	100 100 -
	2,641	2,641	100	2,363	2,363	100
	2,431 224 -	2,431 224 -	100 100 -	2,410 207 -	2,410 207 -	100 100 -
	2,655	2,655	100	2,617	2,617	100

9. Details of performance and career development reviews of employees and workers:

		FY 2022 -23 (Current FY)	FY 2022 -23 (Current FY)	F	Y 2020-21 (Previous FY)	Y 2020-21 (Previous FY)
	Total employees/ workers in respectve category (A)	No. of employees/ workers in respectve category, who had a career review (B)	% (B/A)	Total employees/ workers in respectve category (C)	No. of employees/ workers in respectve category, who had a career review (D)	%(D/C)
Permanent Employees Male Female Others Total Permanent Workers Male Female Others Total	1,981 660 0	1,785 527 0	90.11 79.85 0	1,820 543 0	1,684 450 0	92.53 82.87 0
	2,641	2,312	87.54	2,363	2,134	90.31
	NA NA NA	NA NA NA	NA NA NA	NA NA NA	NA NA NA	NA NA NA
	NA	NA	NA	NA	NA	NA

10. Health and safety management system:

• a) Whether an occupational health and Yes safety management system has been implemented by the entity? (Yes/ No)

What is the coverage of such system?

• b) What are the processes used to identify work-related hazards and assess risks on a routine and non-routine basis by the entity?

The system covers all employees and all hotels.

Safety Risk Assessments are carried out by the Hotel Safety Committee. These assessments are reviewed periodically and are utilised for incident management in hotels. An analysis of yellow cards is also used as an input to refine the Hazard Identification and Risk Assessment (HIRA) process. Based on these controls, appropriate processes such as administrative controls are put into place to mitigate any potential risks. These controls are also reflected in the Capex/Opex requirements of the hotel.

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Business Responsibility & Sustainability Report (BRSR)

• c) Whether you have processes for workers to report the work-related hazards and to remove themselves from such risks. (Yes/ No)

• d) Do the employees/ workers of the entity have access to non-occupational medical and healthcare services? (Yes/ No)

Yes

Yes, all of the locations have access to non-work-related medical and healthcare services, either on-site or through partnerships with reputable healthcare providers nearby. Additionally, staff members receive on-site medical emergency response training.

11. Details of safety related incidents:

have access to non-occupatonal medical and healthcare services?(Yes/ No) on-site or through partnerships wi members receive on-site medical em 11. Details of safety related incidents:	th reputable healthc ergencyresponse tr	are providers nearb aining.	y. Additonally, staf
Safety Incident/ Number	Category	FY 2022-23 Current Financial Year	FY 2021-22 Previous Financial Year
Lost Time Injury Frequency Rate (LTIFR) (per one million-person hours worked) Total recordable work-related injuries No. of fatalites High consequence work-related injury or ill-health (excluding fatalites)	Employees Workers Employees Workers Employees Workers Employees Workers	NIL 3.31 NIL 148 NIL NIL NIL NIL	NIL 4.12 NIL 122 NIL NIL NIL NIL

12. Describe the measures taken by the entity to ensure a safe and healthy workplace.

• IHCL’s Safety Policy was rephrased in 2018 as an integrated Safety and Security Policy that is in line with the Tata Group Safety Policy. Both the employees and an Executive Committee are responsible for safety management.

• Corporate Safety guidelines and policies that have been framed on inputs from Tata Group Safety Office are displayed at prominent strategic locations in Hindi, English and in local languages where applicable.

• IHCL uses a tiered approach to implement safety in its work culture. The Executive Committee sets the direction and is the apex Safety council for the Company. Updates to the Company’s safety policies are presented at each Executive Committee meeting where further input, guidance and direction is sought.

• Safety non-compliance/ hazards are reported to the concerned personnel for further action. These actions are reviewed by the General Manager and members of the Hotel Safety Council.

• The hotels carry out Safety Risk Assessments. The hotel safety committee along with employees collectively participate in these assessments, which are periodically reviewed in case of any incident.

• Yellow cards are utilised as an input to refine the HIRA. Safety assessment results and other inputs are incorporated into the Capex/Opex requirements of the hotel.

• There is a Safety and Security Head, a member of Hotel Operations and Future Openings Committee, who provides both Safety and Security inputs for new buildings.

• Prior to a new construction project, a detailed safety & risk analysis is conducted. This includes identification of high/low risk activities along with contractors eligible to work on high-risk activities. There is an on-site project manager who monitors all activities including high risk activities that have to be carried out in the presence of a project manager.

• Following risk identification, measures to control and mitigate these risks are implemented. Moreover, a Progressive Consequence Framework for safety violations has also been implemented.

18 Integrated Annual Report 2022-23

About IHCL

Responsible Statutory Financial Business Reports Statements

Our Performance

Our Strategy

13. Number of Complaints on the following made by employees and workers:

Topic	FY 20	FY 20	22-23 (Current Financial Year)	22-23 (Current Financial Year)	FY 20	21-22 (Previous Financial Year)	21-22 (Previous Financial Year)
	Filed during the year		Pending resoluton at the end of year	Remarks	Filed during the year	Pending resoluton at the end of year	Remarks
Working Conditons Health & Safety	30 NIL		2 NA	Since resolved NA	19 0	0 0	NA NA
14. Assessments	for the year:
Topic		% of your plants and ofces that w		ere assessed (by entty	or statutory authorites or third partes)
Health and safety practces WorkingConditons		100 NA

15. Provide details of any corrective action taken or underway to address safety-related incidents (if any) and on significant risks/ concerns arising from assessments of health & safety practices and working conditions.

• Internal audits are being conducted on periodic basis, if any deviations are found, preventive and corrective measures are taken based on the same. In addition to this the entity has developed a Road and Driving Safety Manual based on the guidelines of the Tata Group Road & Driving Safety Manual. The manual has been shared with all transportation providers including employee and guest transport providers, and their personnel are being trained on the same. The Company actively tracks and reports all road related incidents/ accidents/ injuries.

LEADERSHIP INDICATORS

1. Does the entity extend any life insurance or any compensatory package in the event of death of (A) Employees (Yes/ No) (B) Workers (Yes/ No).

• a) Employees (Yes/ No):

Yes, employees at the executive level are covered by a life and accident insurance.

• b) Workers (Yes/ No):

Yes, the Company extends the benefit of accident insurance for all of its workers.

2. Provide the measures undertaken by the entity to ensure that statutory dues have been deducted and deposited by the value chain partners

• All statutory dues are being deducted and deposited to respective authorities and the receipts of payment obtained are filed for records.

3. Provide the number of employees/ workers having suffered high consequence work related injury/ ill-health/ fatalities (as reported in Q11 of Essential Indicators above), who have been rehabilitated and placed in suitable employment or whose family members have been placed in suitable employment:

Category	Total no. of afected employees/ workers	Total no. of afected employees/ workers	No. of employees/ workers that are rehabilitated and placed in suitable employment or whose family members have been placed in suitable employment	No. of employees/ workers that are rehabilitated and placed in suitable employment or whose family members have been placed in suitable employment
	Current FY 23	Previous FY 22	Current FY 23	Previous FY 22
Employees Workers	NIL NIL	NIL NIL	NIL NIL	NIL NIl

4. Does the entity provide transition assistance programmes to facilitate continued employability and the management of career endings resulting from retirement or termination of employment? (Yes/ No).

We provide retirement planning guidance to employees who will soon be retiring. We also provide an employee who is transferred internally 4-6 weeks of notice in order to give them enough time to adjust to the change.

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5. Details on assessment of value chain partners:

c	% of value chain partners (by value of business done with such partners) that were assessed
lth and safety practces rkingConditons	Not Ascertained at this point Not Ascertained at thispoint

6. Provide details of any corrective actions taken or underway to address significant risks/ concerns arising from assessments of health and safety practices and working conditions of value chain partners.

• Periodic Site visits are being conducted for the critical value chain partners basis which corrective and preventive measures are recommended. However no significant risk/ concerns were observed during the site visit.

PRINCIPLE 4: Businesses should respect the interests of and be responsive to all its stakeholders

We believe stakeholder engagement is important as it helps to build and maintain trust, ensure accountability, and foster collaboration. Our stakeholders include customers, employees, regulators, suppliers, shareholders, and the community. Effective communication and engagement with these groups helps us to understand their needs and expectations, identify potential risks and opportunities, and make informed decisions that benefit all parties. This can lead to improved customer satisfaction, regulatory compliance, operational efficiency, and overall business success.

Essential Indicators

1. Describe the processes for identifying key stakeholder groups of the entity:

• At IHCL, we see our stakeholders as partners in our mission to provide long-term value. So, achieving our strategic goals depends on effective stakeholder involvement. By an integrated and open process, we attempt to strike a balance between the requirements, interests, and expectations of stakeholders and those of the business. We have mapped our internal and external stakeholders listed below who have the direct and indirect impact on the operation of our organisation.

2. List stakeholder groups identified as key for your entity and the frequency of engagement with each stakeholder group:

group:
eholder up	Whether identfed as Vulnerable & Marginalised Group (Yes/ No)	Channels of communicaton	Frequency of engagement (Annually/ Half yearly/ Quarterly/ others – please specify)	Purpose and scope of engagement including key topics and concerns raised during such engagement
ployees	No	− Real-tme engagement through VConnect − Daily meetngs and briefngs − Monthly town halls − Timely internal communicatons − Published training calendar − Employee commitees and union meetngs − Recogniton Forums	− Ongoing	− Vconnect-Employee engagement platorm aimed to get feedback from employees across all levels. − VConnect surveys are conducted through e-mail, SMS or Whatsapp Messenger and is available in 8 regional Indian languages such that all employees can seamlessly provide their feedback anonymously − It enables transparency and trust and provides a mechanism for leaders to hear the voice of our employees.

20

Integrated Annual Report 2022-23

About IHCL

Responsible Business

Statutory Financial Reports Statements

Our Performance

Our Strategy

Stakeholder Group	Whether identfed as Vulnerable & Marginalised Group (Yes/ No)	Channels of communicaton	Frequency of engagement (Annually/ Half yearly/ Quarterly/ others – please specify)	Purpose and scope of engagement including key topics and concerns raised during such engagement
Customers Shareholders Owners & Partners Suppliers Local Communites Government & Regulators	No No No No No No	− Direct feedback from guests during and afer each experience − Loyalty programme − Real-tme social media engagement − Periodic market research − Quarterly investor calls, annual investor meets, Annual General Meetngs, public and media announcements press releases, Stock Exchange intmatons, Company website, ongoing meetngs/ communicaton through electronic/ social media − Annual Report and sustainability disclosures − A dedicated investor relatons department − Annual partner meets − Ongoing communicaton from the business development department − Annual Business Conference − Supplier development initatves − Supplier feedback surveys throughout the year − Annual suppliers’ meet − On-boarding process and maintenance of open communicaton channels − CSR partnerships − Minimisaton of our environmental footprint − Community welfare programmes − Partcipaton in neighborhood associatons − Annual volunteering calendar − Partcipaton in government consultaton programmes − Representaton through trade bodies − Meetngs	− Ongoing − Quarterly & − Annually − Ongoing − Ongoing − Annual − Ongoing − Ongoing	− The business actvely engages with customers to learn about their expectatons and experiences with our services − Their feedback helps us improve and maintain our leadership in the industry − The Company is commited to maintaining fnancial transparency with its shareholders and investors. We consistently provide quarterly fnancial/business results on our website, a repository of data and FAQs to shareholders through a dedicated web portal on the website of the Company and implementaton of IEPF Portal to enable setlement of claims by shareholders of unclaimed dividend/ shares. − Hotel owners are our partners in business operatons and in sustainability seeking their feedback on our decisions that may impact them is important. − Alignment of priorites with owners is critcal for efcient operatons and business performance − Our suppliers provide materials and services that infuence the quality of our customers’ experiences. − Supplier engagement ensures efciency, quality, reliability and an ethical value chain − The CSR policy sets out the commitment and approach towards corporate social responsibility. − It outlines the purpose, focus areas, annual acton plan through guiding principles for selecton, implementaton, monitoring of CSR actvites and stakeholder communicatons − We empower the communites around us through our CSR actvites and ensure that our business does not have any adverse impact on the environment − We comply with the regulatons governing our propertes and engage with regulators frequently to drive important policies in the sector − We partner the government in various policies and community improvement initatves

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Business Responsibility & Sustainability Report (BRSR)

Stakeholder Group	Whether identfed as Vulnerable & Marginalised Group (Yes/ No)	Channels of communicaton	Frequency of engagement (Annually/ Half yearly/ Quarterly/ others – please specify)	Purpose and scope of engagement including key topics and concerns raised during such engagement
Lenders	No	− Meetngs − Ongoing communicaton and relatonship − Sharing regular updates on fnancial performance	− Ongoing	− A positve relatonship with lenders enables us to raise growth capital in a tmely and cost-efectve manner − We have a high credit ratng of AA+ (Stable)byICRA and AA(positve)byCARE

Leadership Indicators

1. Provide the processes for consultation between stakeholders and the Board on economic, environmental, and social topics or if consultation is delegated, how is feedback from such consultations provided to the Board.

• Consultation is primarily between the Executive Committee and the stakeholders. Engaging with stakeholders is essential because it helps us comprehend their viewpoints, issues, and demands. Engaging with stakeholders and incorporating their feedback in the important decisions of our organisation is crucial for building trust and credibility with stakeholders and ensuring that our decisions reflect the diverse views and concerns of all stakeholders involved. Interactions with stakeholders occur at every AGM/meetings.

2. Whether stakeholder consultation is used to support the identification and management of environmental, and social topics (Yes/ No). If so, provide details of instances as to how the inputs received from stakeholders on these topics were incorporated into the policies and activities of the entity.

IHCL has conducted a materiality assessment by gathering insights of different stakeholders. It evaluated how environmental, social, governance, and economic challenges affected the organisation’s long-term viability and sustainability. The challenges that were most crucial to the long-term viability of the Company’s operations were helped to identify and rank in importance by this review. Inputs received have been incorporated in the newly formulated policies.

3. Provide details of instances of engagement with, and actions taken to, address the concerns of vulnerable/ marginalised stakeholder groups.

• IHCL is committed to further the legacy of ‘Giving Back to the Society’ and focus on building livelihoods for the target communities and geographies by many different ways:

• Supporting heritage and tourist destinations and nurturing the environment

• CSR efforts towards skill building in collaboration with Corporate & Social partners

• Volunteering activities to address the local needs of the community

Aimed at standardisation and quality in skilling youth in hospitality, the skilling partnership brings the best of domain expertise from IHCL coupled with superior approach to holistic youth development from our partner organisations. IHCL has collaborated with many like-minded partners in skilling youth across the country and train them for gainful employment. Few e.g. – Tata STRIVE, Ambuja Cement Foundation.

22

Integrated Annual Report 2022-23

About IHCL

Our Responsible Statutory Financial Strategy Business Reports Statements

Our Performance

PRINCIPLE 5: Businesses should respect and promote human rights

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IHCL considers human rights as a critical aspect of responsible business practices. We have policies and processes to ensure our operations don’t exploit others. We believe in respecting and promoting human rights to contribute to the sustainable development of customers, communities, and other stakeholders. Among other human rights, IHCL supports and promotes the right to life and health, the right to education, the prohibition of child labour, the elimination of all forms of discrimination, the equal rights of women in the workplace, and the right to equality and non-discrimination.

Essential Indicators

1. Employees and workers who have been provided training on human rights issues and policy(ies) of the entity:

Category	FY 20	22-23 Current Financial	Year	FY 20 Total (C) 2,363 0 2,363 2,617 1,653 4,270	21-22 Previous Financia	l Year
	Total (A)	No. of employees/ workers covered (B)	% (B/A)		No. of employees/ workers covered (D)	% (D/C)
Employees Permanent Other than permanent Total Employees Workers Permanent Other than permanent Total Workers	2,641 0	2,066 0	78.23 0		1,494 0	63.22 0
	2,641	2,066	78.23		1,494	63.22
	2,655 2,512	1,346 1,291	50.70 51.39		979 540	37.41 32.67
	5,167	2,637	51.04		1,519	35.57

2. Details of minimum wages paid to employees and workers:

Category		FY 2022-2	3 Current Fina	ncial Year			FY 2021-2	2 Previous Fina	ncial Year
	Total (A)	Equal to Min	imum Wage	More th	an Minimum Wage	Total (D)	Equal to Min	imum Wage	More th	an Minimum Wage
		No. (B)	% (B/A)	No. (C)	% (C/A)		No. (E)	% (E/D)	No. (F)	% (F/D)
Permanent Employees Male Female Other than Permanent Male Female Workers Permanent Male Female Other than Permanent Male Female	1,981 660 NA NA 2,431 224 1,849 663	0 0 57 6 282 101	0 0 2.34 2.68 15.25 15.23	1,981 660 2,374 218 1,567 562	100 100 97.66 97.32 84.75 84.77	1,820 543 NA NA 2,410 207 1,303 350	0 0 76 10 494 111	0 0 3.15 4.83 37.91 31.71	1,820 543 2,334 197 809 239	100 100 96.85 95.17 62.09 68.29

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3. Details of remuneration/ salary/ wages:

3. Details of remuneraton/ salary/ wages:
	M	ale	Fem	ale
	Number	Median remuneraton/salary/ wages of respectve category	Number	Median remuneraton/salary/ wages of respectve category
Board of Directors (BoD)* Key Managerial Personnel Employees other than BoD and KMP Workers	6# 3 1,977 2,431	56,25,000 4,35,89,000 7,41,233 5,25,729	1 0 660 224	57,50,000 0 8,14,330 4,17,355

• Excludes Directors who are already covered under KMP

Mr. Venu Srinivasan retired as Non-Executive Non-Independent Director w.e.f. December 10, 2022 upon attaining the age of retirement as per the Governance Guidelines adopted by the Company.

4. Do you have a focal point (Individual/ Committee) responsible for addressing human rights impacts or issues caused or contributed to by the business? (Yes/ No)

• We recognise the significance of human rights and the challenges to establish a workplace free from all forms of discrimination and unethical behaviour. Department leaders, union representatives, HR heads, and members of various welfare committees are available to resolve any reported problems of any type of human rights. The business adopted POSH policies that are in line with workplace sexual harassment laws.

5. Describe the internal mechanisms in place to redress grievances related to human rights issues.

• At IHCL, we have various mechanisms to receive and redress grievances. We have collaborated with third party ethics partner who receives grievance via phone, e-mail and physical mails on which adequate actions are being taken and addressed. In addition to this, we have whistle-blower mechanism in place to resolve complaints and the same are reviewed by the Audit Committee every quarter. Also, we have ethics committees and HR heads in hotels to whom persons can report issues directly and can also drop the concerns in the drop boxes.

6. Number of Complaints on the following made by employees and workers:

	FY 2	022-23 Current Financial	Year	FY 2	021-22 Previous Financial	Year
	Filed during the year	Pending resoluton at the end of year	Remarks	Filed during the year	Pending resoluton at the end of year	Remarks
Sexual Harassment Discriminaton at workplace Child Labour Forced Labour/ Involuntary Labour Wages Other human rights related issues	16 NIL NIL NIL NIL NIL	1 NIL NIL NIL NIL NIL	in process NA NA NA NA NA	13 NIL NIL NIL NIL NIL	1 NA NA NA NA NA	Since resolved NA NA NA NA NA

7. Mechanisms to prevent adverse consequences to the complainant in discrimination and harassment cases.

IHCL does not accept, support or tolerate retaliation in any form against any Employee who, acting in good faith, reports suspected misconduct, asks questions or raises concerns. Any person who engages in such retaliation directly or indirectly, or encourages others to do so, may be subject to appropriate disciplinary action. Retaliation against those reporting Sexual Harassment is prohibited by the Company’s POSH policy. Anyone suspecting or experiencing retaliation should report to the appropriate authorities. Retaliation cases are treated as seriously as an alleged case of Sexual Harassment.

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Integrated Annual Report 2022-23

About IHCL

Responsible Business

Statutory Financial Reports Statements

Our Performance

Our Strategy

8. Do human rights requirements form part of your business agreements and contracts? (Yes/ No)

Yes, IHCL has specific clauses as part of the TCoC included in the business agreements and contracts/ purchase orders. Human rights form a part of the TCoC. The Company does not employ children at its workplaces and does not use forced labour in any form.

9. Assessments for the year:

9. Assessments for the year:
	% of your plants and ofces that were assessed (by entty or statutory authorites or third partes)
Child labour Forced/ involuntary labour Sexual harassment Discriminaton at workplace Wages Others –please specify	100 100 100 100 100 -

10. Provide details of any corrective actions taken or underway to address significant risks/ concerns arising from the assessments at Question 9 above.

NA

Leadership Indicators

1. Details of a business process being modified/ introduced as a result of addressing human rights grievances/ complaints.

NA

2. Details of the scope and coverage of any Human rights due-diligence conducted.

• No Due Diligence was conducted.

3. Is the premise/ office of the entity accessible to differently abled visitors, as per the requirements of the Rights of Persons with Disabilities Act, 2016?

All our locations have been designed in a way that every individual with disabilities can utilise shared facilities without encountering any barriers. Work areas, restrooms, social areas and the surrounding facilities all are being constructed keeping their accessibility in mind.

4. Details on assessment of value chain partners:

	% of value chain partners (by value of business done with such partners) that were assessed
Child labour Forced/ involuntary labour Sexual harassment Discriminaton at workplace Wages Others –please specify	All Tier I contracts carry compliance certfcaton from the Vendors All Tier I contracts carry compliance certfcaton from the Vendors All Tier I contracts carry compliance certfcaton from the Vendors All Tier I contracts carry compliance certfcaton from the Vendors All Tier I contracts carry compliance certfcaton from the Vendors

5. Provide details of any corrective actions taken or underway to address significant risks/ concerns arising from the assessments at Question 4 above.

NA

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PRINCIPLE 6: Businesses should respect and make efforts to protect and restore the environment

IHCL operates in a way that minimises negative impacts on the environment and promotes sustainable development. We implement various environmental management practices such as reducing waste and emissions, conserving natural resources, and implementing environmentally friendly policies and practices. By prioritising environmental sustainability, we contribute to a healthier planet and a more sustainable future for all.

Essential Indicator

1. Details of total energy consumption (in Joules or multiples) and energy intensity:

Essental Indicator 1. Details of total energy consumpton (in Joules or multples) and energy intensity:
Parameter	FY 2022-23 (Current Financial Year)	FY 2021-22 (Previous Financial Year)
Total electricity consumpton (A) (GJ) Total fuel consumpton (B) (MT) Energy consumpton through other sources (C) (GJ) Total energy consumpton (A+B+C) (GJ) Energy intensity per rupee of turnover (Total energy consumpton/ turnover in rupees crores) Energyintensity (GJ/ Guest Night)*	4,49,328.28 2,60,867.54 0 7,10,195.82 191.73 0.23	3,79,181.49 2,15,103.61 0 5,94,285.10 296.65 0.28

*Includes utilisation and footfall in public areas also

Note: Indicate if any independent assessment/ evaluation/ assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

No

2. Does the entity have any sites/ facilities identified as Designated Consumers (DCs) under the Performance, Achieve and Trade (PAT) Scheme of the Government of India? (Yes/ No) If yes, disclose whether targets set under the PAT scheme have been achieved. In case targets have not been achieved, provide the remedial action taken, if any.

• Yes, Details are listed below:

Sr. No. Locaton of operatons/ofces	Does hotel identfed as Designated Consumers (DCs) under the Performance, Achieve and Trade (PAT) Scheme of the Government of India?	If yes, disclose whether targets set under the PAT scheme have been achieved. In case targets have not been achieved, provide the remedial acton taken, if any.
1. Taj Lands End, Mumbai 2. Taj Mahal, New Delhi 3. Taj West End, Bengaluru 4. Taj Mahal Palace & Tower, Mumbai 5. Taj Exotca Resort & Spa, Goa 6. Taj Holiday Village Resort & Spa, Goa 7. Vivanta Dwarka, New Delhi 8. Taj Yeshwantpur, Bengaluru 9. Taj Palace Hotel, New Delhi 10. Taj Bengal, Kolkata 11. TajFort Aguada Resort & Spa, Goa	Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes	FY 22-23 is assessment year and Monitoring & Verifcaton (M&V) audit will be conducted in May 2023. Yes. Target Achieved Yes. Target Achieved Yes. Target Achieved Yes. Target Achieved Yes. Target Achieved FY 22-23 is assessment year and M&V audit will be conducted in July 2023. Yes. Target Achieved Yes. Target Achieved Yes. Target Achieved FY 22-23 is assessmentyear and M&V audit will be conducted in June 2023.

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Integrated Annual Report 2022-23

About IHCL

Responsible Statutory Financial Business Reports Statements

Our Performance

Our Strategy

3. Provide details of the following disclosures related to water:

3. Provide details of the following disclosures related to water:
Parameter	FY 2022-23 (Current Financial Year)	FY 2021-22 (Previous Financial Year)
Water withdrawal by source (in kilolitres) (i) Surface water (ii) Groundwater (iii) Third party water (iv) Seawater/ desalinated water (v) Others (Rainwater storage) Total volume of water withdrawal (in kilolitres) (i+ii+iii+iv+v) Total volume of water consumpton (in kilolitres) Water intensity per rupee of turnover(Water consumed/ turnover) (kl per crore INR of revenue) Water intensity (water consumed /guest nights)	0 8,11,332 12,95,864 0 12,663	0 6,62,974 11,39,510 0 2,957
	21,19,859	18,05,441
	25,28,043	26,24,391
	682.47 0.82	1310.01 1.23

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

No

4. Has the entity implemented a mechanism for Zero Liquid Discharge? If yes, provide details of its coverage and implementation.

• The organisation has initiated implementation of Zero Liquid Discharge (ZLD) in phased manner with target of 100% recycling of water by 2030. We are constantly optimising our water consumption and are taking conscious efforts to treat and recycle water. Each unit has a waste treatment system for Sewage wastewater and laundry wastewater. Separate STP & ETP are provided at majority of properties to ensure ZLD by treatment, recycling and reuse of water within premises. Recycled water is used in gardening, flushing and cooling towers.

5. Please provide details of air emissions (other than GHG emissions) by the entity:

Parameter	Please specify unit	FY 2022-23 (Current Financial Year)	FY 2021-22 (Previous Financial Year)
NOx SOx Partculate mater (PM) Persistent organic pollutants (POP) Volatle organic compounds (VOC) Hazardous air pollutants (HAP) Others –please specify	mg/ NM3 mg/ NM3 mg/ NM3 NA NA NA NA	34,278.9 11,026.39 28,446.12 0 0 0 0	15,624.83 4,854.03 11,101.63 0 0 0 0

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

No

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6. Provide details of greenhouse gas emissions (Scope 1 and Scope 2 emissions) & its intensity:

Parameter	Unit	FY 2022-23 (Current Financial Year)	FY 2021-22 (Previous Financial Year)
Total Scope 1 emissions(Break-up of the GHG into CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, if available) Total Scope 2 emissions(Break-up of the GHG into CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, if available) Total Scope 1 and Scope 2 emissions per rupee of turnover Total Scope 1 and Scope 2 emission intensity	tCO2e tCO2e tCO2e/rupees crores tCO2e/Guest Night	17,794.96 66,504.59 22.76 0.03	14,578.79 71,160.57 42.80 0.04

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

No

7. Does the entity have any project related to reducing Green House Gas emission? If yes, then provide detail

• Yes, IHCL strives to reduce energy consumption rates through improved efficiency and adopting new technology or practices. Each of our hotels has implemented a range of energy conservation initiatives according to the specific requirements. IHCL has also partnered with International Finance Corporation (IFC) to put Energy efficient installations at place. Switching to LED lighting in several locations, infrastructure upgrades such as installing VFDs on high power motors in condensers, exhaust fans, cooling tower fans and air handling units. Upgrading the infrastructure of cooling towers, installing heat pumps for water heaters, and even simple improvements such as improved insulation of hot water lines have all contributed to energy conservation and efficiency. We have partnered with TATA Power to increase Renewable Energy through power purchase agreements and onsite solar plants. Currently 32% of total electricity usage is sourced through renewable resources.

8. Provide details related to waste management by the entity:

Parameter	FY 2022-23 (Current Financial Year)	FY 2021-22 (Previous Financial Year)
	173.26 11.85 0.76 1,525.72 15.65 0.00 62.62 4,347.83	73.28 24.10 1.78 261.79 8.26 0 52 4,592.99
	6,137.69	5,014.20

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About IHCL

Responsible Statutory Financial Business Reports Statements

Our Performance

Our Strategy

Parameter	FY 2022-23 (Current Financial Year)	FY 2021-22 (Previous Financial Year)
Category of waste (i) Incineraton (ii) Landflling (iii) Other disposal operatons Total	0 590.32 187.68	0 224.22 203.90
	778.00	428.12

Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N) If yes, name of the external agency.

No

9. Briefly describe the waste management practices adopted in your establishments. Describe the strategy adopted by your Company to reduce usage of hazardous and toxic chemicals in your products and processes and the practices adopted to manage such wastes.

• IHCL has a vast ecosystem of hotels across urban and ecologically fragile locations. We are working to ensure safe and responsible waste management practices through various interventions. We are striving to improve waste management across our sites by sending waste generated at our hotels to licensed recyclers. We installed organic waste composters across 23 of our hotels, which significantly brought down the volume of waste sent to landfills. We established bottling plants at 13 hotels across the globe to eliminate use of single-use plastic by replacing all plastic water bottles with reusable glass bottles. We are targeting to upscale it to 35 hotels by 2025 and 50 Hotels across the portfolio by 2030.

10. If the entity has operations/ offices in/ around ecologically sensitive areas (such as national parks, wildlife sanctuaries, biosphere reserves, wetlands, biodiversity hotspots, forests, coastal regulation zones etc.) where environmental approvals/ clearances are required, please specify details:

Sr. No. Locaton of operatons/ofces	Type of operatons	Whether the conditons of environmental approval/ clearance are being complied with? (Y/N) If no, the reasons thereof and correctve acton taken, if any.
1. Taj Mahal Palace & Tower, Mumbai 2. Taj Lake Palace, Udaipur 3. Taj Exotca Resort & Spa, Goa 4. Taj Holiday Village Resort & Spa, Goa 5. Taj Exotca Resort and Spa, Andaman 6. TajFort Aguada Resort & Spa, Goa	Accommodaton and Food Service Accommodaton and Food Service Accommodaton and Food Service Accommodaton and Food Service Accommodaton and Food Service Accommodaton and Food Service	Yes Yes Yes Yes Yes Yes

11. Details of environmental impact assessments of projects undertaken by the entity based on applicable laws, in the current financial year:

Not applicable

12. Is the entity compliant with the applicable environmental law/ regulations/ guidelines in India; such as the Water (Prevention and Control of Pollution) Act, Air (Prevention and Control of Pollution) Act, Environment protection act and rules thereunder (Y/N). If not, provide details of all such non-compliances, in the following format:

Yes, IHCL complies with all applicable environmental law/ regulations/ guidelines applicable.

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Leadership Indicator

1. With respect to the ecologically sensitive areas reported at Question 10 of Essential Indicators above, provide details of significant direct & indirect impact of the entity on biodiversity in such areas along-with prevention and remediation activities.

• We have acquired the No Objection Certificate (NOC) from the relevant authority after submitting the Environmental Impact Assessment (EIA) report that includes a section on Biodiversity. This chapter provides a detailed explanation of the entity’s impact and the measures taken to mitigate it. We have taken various sustainable measures like Renewable integration, waste reduction and resource optimisation to create a positive impact on biodiversity.

• If the entity has undertaken any specific initiatives or used innovative technology or solutions to improve resource efficiency, or reduce impact due to emissions/ effluent discharge/ waste generated, please provide details of the same as well as outcome of such initiatives:

Sr. No. Initatve undertaken	Details of the initatve (Web-link, if any, may be provided along-with summary)	Outcome of the initatve
1 Collaboratng with IFC’s TechEmerge to pilot sustainable cooling innovatons 2 Renewable Energy Use 3 EV Charging Staton 4 Smart Energy Initatves	IHCL has joined hands with the IFC to set up sustainable cooling optons at our hotels instead of hostng conventonal technologies to drive energy efciency. The TechEmerge Sustainable Cooling Innovaton Program matches companies worldwide with cost-efectve, efcient, climate-smart cooling solutons with leading corporates in emerging markets to conduct pilot projects and build commercial partnerships. IHCL’s commitment towards energy conservaton and long-term goal of deriving no less than 50 per cent of energy across all hotels from renewable sources by 2030. The move is aligned with IHCL’s commitment to cater to the evolving needs of its environmentally conscious customers by reducing their carbon footprint in travel and assistng in the further adaptaton of sustainable means of living. These chargers can be accessed by the guests staying at various IHCL propertes, allowing them to experience the reliable and worry-free facility, while discovering breath- taking destnatons across the country. With this initatve, driving vacatons in electric vehicles will now be even more accessible for guests. We have partnered with state-of-the-art companies for providing smart energy solutons like demand fow controls, efcient chillers, low approach cooling towers and reducing dependence of fossil fuel on laundry.	Improved energy efciency, cost saving and energy saving. New technology and automaton help in optmised use of cooling system. Increased use of green energy has reduced carbon footprint and dependency on non-renewable resources. Promotng sustainable transport using Electrical vehicles. Improved energy efciency, cost saving and energy saving. New technology and automaton help in optmised use of energy.

3. Does the entity have a business continuity and disaster management plan? Give details in 100 words/ web link:

The IHCL Business Continuity and Disaster Response Plan is designed to ensure the continuity of critical business operations and the safety of guests and employees in the event of a disruptive incident or disaster. The IHCL Business Continuity and Disaster Response Plan is drawn from the ‘Tata Disaster Response Guidelines’ available at htps://www. tatasustainability.com/pdfs/Highlights/TataDisasterResponseGuidelines.pdf

The plan includes an analysis of potential threats and their impact on the business, a risk assessment to prioritise and allocate resources, and the development of strategies to mitigate, transfer or accept risks. Detailed plans have been developed for each critical business function, with key personnel identified and trained in their roles and responsibilities. The plan also includes emergency procedures for immediate response and actions to be taken by employees, as well as procedures for evacuation, sheltering in place, and communication with guests and authorities. Procedures for damage assessment, restoration, and recovery of the property are also included.

The plan is regularly reviewed and updated every two years to ensure it remains relevant and effective in protecting the business and providing a safe and comfortable experience for our guests. Regular drills and tabletop exercises are conducted with state and sovereign agencies at the asset level.

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Integrated Annual Report 2022-23

About IHCL

Responsible Business

Statutory Financial Reports Statements

Our Performance

Our Strategy

Also, we have business continuity management policy in place which ensures the information security continuity that includes Business impact analysis, risk assessment and identification of business-critical activities. Organisation has implemented the adequate management structure for mitigation of any disruptive event.

4. Disclose any significant adverse impact to the environment, arising from the value chain of the entity. What mitigation or adaptation measures have been taken by the entity in this regard?

Adverse Impact	Mitgaton or adaptaton measures
1. Packaged water 2. Refrigeraton equipment 3. Food Waste 4. Efuent water 5. Air Polluton by Diesel generators 6. Plastc waste 7. E-Waste 8. Cleaning and Laundry Chemicals 9. Used Cookingoil	1. Glass water Botling plant 2. No CFC refrigerant used 3. Returnable glass botles 4. Wooden amenites 5. Replacing plastc wrappers with Paper for amenites 6. Usage of solar panels and 3rdparty sourcing of solar power 7. STP Plant 8. Organic waste converters 9. E-Waste disposal

PRINCIPLE 7: Businesses when engaging in influencing public and regulatory policy, should do so in a manner that is responsible and transparent

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IHCL aims to be open and honest about its goals, interests, and activities, and acts in accordance with ethical and legal. By engaging in responsible and transparent advocacy, we help to promote public policy solutions that are in the best interests of society as a whole and can build trust and credibility with policymakers and other stakeholders.

ESSENTIAL INDICATORS

1. a) Number of affiliations with trade and industry chambers/ associations: 19 b) List the top 10 trade and industry chambers/ associations (determined based on the total members of such body) the entity is a member of/ affiliated to.

body) the entty is a member of/ afliated to.
Sr. No. Name of the trade and industry chambers/ associatons	Reach of trade and industry chambers/ associatons (State/Natonal/Internatonal)
1 Confederaton of Indian Industry (CII) 2 Hotel Associaton of India (HAI) 3 World Travel and Tourism Council (Global) 4 IATO (Indian Associaton of Tour Operators) 5 TAAI (Travel Agents Associatons of India) 6 TAFI (Travel Agents Federaton of India) 7 PATA (Pacifc Asia Travel Associaton) 8 Bombay Chamber of Commerce and Industry 9 World Travel And Tourism Council (India) 10 IMHI(Insttut de Management Hôtelier Internatonal)	Natonal Natonal Internatonal Natonal Natonal Natonal Internatonal Natonal Natonal Internatonal

2. Provide details of corrective action taken or underway on any issues related to anti-competitive conduct by the entity, based on adverse orders from regulatory authorities:

• Not Applicable

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LEADERSHIP INDICATORS

1. Details of public policy positions advocated by the entity

Sr. No. Public policy advocated	Method resort for such advocacy	Whether the informaton is available in public domain? (Yes/ No)	Frequency of review by board (Annually/ Half yearly/ Quarterly/ Other-please specify Web Link, if available
1. Yes	Our Managing Director and Chief Executve Ofcer is the President of HAI and the Chairman of Natonal Commitee for Tourism and Hospitality, CII. Under his leadership, CII and HAI have taken several measures to tackle the COVID-19 crisis: − Provide suggestons to the Government on the health and safety norms to be part of the new normal at all hotels in India. − Suggestons and support to the Government for safe gradual opening up of the industry. − Recommendatons on policy changes to help the lives and livelihoods of all impacted associates working in the travel and tourism industry. − Representatons to Central and State Governments as well as the Reserve Bank of India to help hotels survive the COVID-19 related fnancial challenges. − Representatons to the Governments for accordance of industry and infrastructure status to the hospitality sector − IHCL is a supporter of the ‘Hotel Sustainability basics’ initatve and has partnered with 10 other hotel companies to put in place a framework that is recommended to be adopted by hotels across geographies. − Developed by the industry for the industry, it highlights 12 actons which are fundamental to hotel sustainability and will help raise the base level of sustainability across the entre hospitality industry by providing every hotel a startng point on their sustainability journey.	Yes (Stakeholder engagement Policy)	Ongoing htps://investor. ihcltata.com/ fles/IHCL_ Stakeholder_ Engagement_ Policy.pdf

PRINCIPLE 8: Businesses should promote inclusive growth and equitable development.

IHCL promotes inclusive growth and equitable development we strive to create economic opportunities and benefits that are accessible to all members of society, regardless of their background, identity, or circumstances. By promoting inclusive growth and equitable development, we aim to help reduce inequality, increase social cohesion, and build sustainable and resilient economies.

ESSENTIAL INDICATORS

1. Details of Social Impact Assessments (SIA) of projects undertaken by the entity based on applicable laws, in the current financial year.

• No Social Impact Assessment has been carried out in the Current financial year.

2. Provide information on project(s) for which ongoing Rehabilitation and Resettlement (R&R) is being undertaken by your entity:

• Not Applicable

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Integrated Annual Report 2022-23

About IHCL

Responsible Statutory Financial Business Reports Statements

Our Performance

Our Strategy

3. Describe the mechanisms to receive and redress grievances of the community

• IHCL hotels based in the varied geographies connect with the community through outreach programmes, volunteering interventions and thereby, incorporating the suggestions, feedbacks, grievances if any.

• All the grievances, suggestions, feedbacks are received through IHCL’s digital platform, postal letters

4. Percentage of input material (inputs to total inputs by value) sourced from local or small-scale suppliers:

		FY 2022-23 Current Financial Year	FY 2021-22 Previous Financial Year
Directly sourced from MSMEs/ Small producers		23%	18%
Sourced directly from within the district and neighboring districts		90% of inputs are domestcally	90% of inputs are domestcally
		sourced.	sourced.
LEADERSHIP INDICATORS
1. Provide details of actons taken to mitgate any negatve (Reference: Queston 1 of Essental Indicators above):	social impacts identfed	in the Social Impact Assessments
Details of negatve social impact identfed	Correctve acton taken
NA	NA

1. Provide details of actions taken to mitigate any negative social impacts identified in the Social Impact Assessments (Reference: Question 1 of Essential Indicators above):

2. Provide the following information on CSR projects undertaken by your entity in designated aspirational districts as identified by government bodies:

Sr. No. State	Aspiratonal District	Amount spent (INR)
1 Manipur	Chandel	No direct money spent. IHCL plays the role of the Knowledge/ Industry Partner in these partnerships. IHCL brings to the table Course Content/ Curriculums/ Supports for Faculty Hiring through rigorous Domaine Interview skilling process, in case of a Chef Faculty, a Trade Test is conducted & evaluated by Executve/ Senior Chef’s before on boarding a faculty. IHCL engages through the Value Chain of Skilling Initatve – from Mobilisaton support to Guest Lectures, to conductng Practcal Assessments to On-the-Job Training & Placement Opportunites. IHCL also supports in terms of its PEOPLE contributng their tme & energy towards this initatve by Volunteering.

In addition, IHCL also supports in the Project design reviews from its Corporate Technical Services team. Further it also supports in providing Furniture’s/ Equipment’s that are required for Practical Labs Trainings. So, while the Monetary contribution is not directly involved, but constitutes a huge contribution through the above initiatives & support towards skilling initiatives

3. a) Do you have a preferential procurement policy where you give preference to purchase from suppliers comprising marginalised/ vulnerable groups? (Yes/ No) -

  - Yes, a sustainable procurement policy is in place as part of overall procurement policy. Business opportunity is given on a case-to-case basis for marginalised/vulnerable/self-help groups even at a marginally higher price **.**

• b) From which marginalised/ vulnerable groups do you procure?

  1. Sourcing done from SC/ ST category

  2. Sourcing from various trusts supporting economically deprived category

  3. Women entrepreneurs

  4. Endeavour is to support these constituents with buying of upto 3%-5% and progressively increase to 8% to 10%.

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• c) What percentage of total procurement (by value) does it constitute? 2.4%

4. Details of the benefits derived and shared from the intellectual properties owned or acquired by your entity (in the current financial year), based on traditional knowledge

• Not Applicable

5. Details of corrective actions taken or underway, based on any adverse order in intellectual property related disputes wherein usage of traditional knowledge is involved.

• Not Applicable

6. Details of beneficiaries of CSR Projects.

6. Details of benefciaries of CSR Projects.
Sr. no. CSR Project	No. of persons benefted from CSR Projects	% of benefciaries from vulnerable and marginalised group
1 Skill BuildingInitatve	4,700	More than 70%

PRINCIPLE 9: Businesses should engage with and provide value to their consumers in responsible manner

IHCL engages with and provides value to its consumers in a responsible manner. It prioritises consumer needs and preferences and strives to meet these needs in a way that is ethical, transparent, and fair. We ensure our products and services are safe and reliable.

ESSENTIAL INDICATORS

1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback.

• At IHCL, we have multiple touchpoints to gather and action consumer insights. The same are:

• a) Hotel Level - TrustYou & Frontline

• b) Social Media

• c) Taj Reservation Worldwide

• d) Dedicated desks – Members Gold & Service Platinum Desk, Epicure Customer Care, TataNeu Customer Care, The Chambers Concierge

• e) Taj Live

• f) Write to Us Portal

• g) Care@Tajness - An industry first initiative to listen, learn and leverage insights into building innovative product and service solutions.

2. Turnover of products and/ services as a percentage of turnover from all products/ service that carry information.

Informaton related to	As a % to total turnover
Environment and Social parameters relevant to product Safe and responsible usage Recycling and/or safe disposal	100 100 100

34

Integrated Annual Report 2022-23

About IHCL

Responsible Statutory Financial Business Reports Statements

Our Performance

Our Strategy

3. Number of consumer complaints

	FY 20 Current Fin	22-23 ancial Year	Remark	P	FY 2021-22 revious Financial Yea	r
	Received during the year	Pending resoluton at the end of year		Received during the year	Pending resoluton at the end of year	Remark
Data privacy Advertsing Cyber-security Delivery of essental services Restrictve Trade Practces Unfair Trade Practces Others	NIL NIL NIL NIL NIL NIL 1	NIL NIL NIL NIL NIL NIL 1	NA The Advertsing Standards Council of India (ASCI) highlighted a Facebook Post collaboraton with a celebrity infuencer wherein the ama Stays and Trails advertsement was identfed as a potental violaton for collaboraton disclosure. The same was immediately rectfed and the necessary changes were made. NA NA NA NA Guest complaint pending in State Consumer Disputes Redressal Commission. We are contestng the same.	NIL NIL NIL NIL NIL NIL NIL	NIL NIL NIL NIL NIL NIL NIL	NA NA NA NA NA NA NA

4. Details of instances of product recalls on account of safety issues

• Not Applicable

5. Does the entity have a framework/ policy on cyber security and risks related to data privacy? (Yes/ No) If available, provide a web-link of the policy.

Yes, Our Global Privacy Policy explains our practices regarding the personal information we collect when the guests visit or use our hotels, restaurants, bars, spas, salons, etc. website, mobile applications, or other online products and services, or when the forms are filled and join one of our loyalty programmes. We understand that privacy is important to our guests. We make sure that all personal information is protected in accordance with all relevant privacy and data protection regulations.

htps://investor.ihcltata.com/fles/IHCL_Cyber_Consolidated_Policies.pdf

6. Provide details of any corrective actions taken or underway on issues relating to advertising, and delivery of essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls; penalty/ action taken by regulatory authorities on safety of products/ services.

Not Applicable.

35

THE INDIAN HOTELS COMPANY LIMITED

Business Responsibility & Sustainability Report (BRSR)

LEADERSHIP INDICATORS

1. Channels/ platforms where information on products and services of the entity can be accessed (provide web link, if available).

• The platforms and channels where information can be accessed are:

• Websites - Company and Brand specific-

• a) htps://www.ihcltata.com/,

• b) htps://www.tajhotels.com/,

• c) htps://www.vivantahotels.com/,

• d) htps://www.seleqtonshotels.com/en-in/,

• e) htps://www.amastaysandtrails.com/

Social media platforms (Instagram, Facebook, YouTube, LinkedIn) –

• a) htps://www.instagram.com/tajhotels/?hl=en,

• b) htps://www.linkedin.com/company/the-indian-hotels-company-limited/mycompany/,

• c) htps://www.facebook.com/TajHotels/

Tata Neu App

2. Steps taken to inform and educate consumers about safe and responsible usage of products and/or services.

• We disseminate information about safe and responsible usage of products through:

• a) Website

• b) E-mailers

• c) Brochures

3. Mechanisms in place to inform consumers of any risk of disruption/discontinuation of essential services.

• We have various channels of communication such as – E-mailers, Website, WhatsApp and social media, plus physical channels of Call Centers and Hotels. Basis the contingency and its intensity and urgency, we may choose to deploy most appropriate channel/s.

4. a) Does the entity display product information on the product over and above what is mandated as per local laws? (Yes/ No/ Not Applicable)? If yes, provide details in brief)

  - No

• b) Did your entity carry out any survey with regard to consumer satisfaction relating to the major products/ services of the entity, significant locations of operation of the entity or the entity as a whole? (Yes/ No)- Yes

Trust You surveys are undertaken for Consumer Satisfaction at the hotel and brand level.

5. Provide the following information relating to data breaches:

• a) Number of instances of data breaches along-with impact: None

• b) Percentage of data breaches involving personally identifiable information of customers: None

36

Integrated Annual Report 2022-23